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Your Policy Renewal - Animal Friends (vswgzxyftmjq.ochvjgyx_) Title Dear Mr Thomson, It's time to renew Albert's cover with Animal Friends. Thank you for trusting us with Albert's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Albert has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,325.56 including insurance premium tax. Last year's premium £2,859.43 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Albert with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Thomson, It's time to renew Albert's cover with Animal Friends. Thank you for trusting us with Albert's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Albert has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,325.56 including insurance premium tax. Last year's premium £2,859.43 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Albert with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Thomson, Dear Mr Thomson, Dear Mr Thomson, It's time to renew Albert's cover with Animal Friends. Thank you for trusting us with Albert's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Albert's cover with Animal Friends. Thank you for trusting us with Albert's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Albert's cover with Animal Friends. Thank you for trusting us with Albert's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Albert has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Albert has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Albert has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,325.56 including insurance premium tax. Last year's premium £2,859.43 including insurance premium tax. This year's premium £9,325.56 including insurance premium tax. This year's premium £9,325.56 including insurance premium tax. Last year's premium £2,859.43 including insurance premium tax. Last year's premium £2,859.43 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Albert with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Albert with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Albert with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Albert. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Albert, your renewal will take effect from 21/02/2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Garry Payne, 592 Frost springs North Samantha W17 5PY Policy Details Policy number: vswgzxyftmjq.ochvjgyx_ Policy start date: 21/02/2025 Policy end date: 16/08/2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Albert Pet type: Dog Pet date of birth: Wed 12 February, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,814.52 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,325.56 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,685.78 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 21/02/2025. Your standard monthly payment of £2,075.11 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Garry Payne 592 Frost springs North Samantha W17 5PY Albert's Policy Renewal Date: 21/02/2025 Policy Number: vswgzxyftmjq.ochvjgyx_ New monthly premium £2,075.11 This year's annual premium £9,325.56 Last year's annual premium £2,859.43 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 09/03/19 Dear Mr Thomson It's time to renew Albert’s cover with Animal Friends . Thank you for trusting us with Albert's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Albert is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Albert It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Albert as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Albert gets older As Albert is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Albert is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 21/02/2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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vswgzxyftmjq.ochvjgyx_
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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16/08/2020
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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21/02/2025
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (05.L6XD/3EYK6IH7L) Title Dear Mr Jones, It's time to renew Leah's cover with Animal Friends. Thank you for trusting us with Leah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Leah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,672.85 including insurance premium tax. Last year's premium £6,261.78 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Leah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Jones, It's time to renew Leah's cover with Animal Friends. Thank you for trusting us with Leah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Leah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,672.85 including insurance premium tax. Last year's premium £6,261.78 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Leah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Jones, Dear Mr Jones, Dear Mr Jones, It's time to renew Leah's cover with Animal Friends. Thank you for trusting us with Leah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Leah's cover with Animal Friends. Thank you for trusting us with Leah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Leah's cover with Animal Friends. Thank you for trusting us with Leah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Leah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Leah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Leah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,672.85 including insurance premium tax. Last year's premium £6,261.78 including insurance premium tax. This year's premium £4,672.85 including insurance premium tax. This year's premium £4,672.85 including insurance premium tax. Last year's premium £6,261.78 including insurance premium tax. Last year's premium £6,261.78 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Leah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Leah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Leah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Leah. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Leah, your renewal will take effect from Monday 24 February, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Chelsea Pearson, 054 Philip stravenue Brooksmouth N8 2WE Policy Details Policy number: 05.L6XD/3EYK6IH7L Policy start date: Monday 24 February, 2025 Policy end date: 04/07/2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Leah Pet type: Dog Pet date of birth: 27/09/2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,762.50 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,672.85 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,676.94 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Monday 24 February, 2025. Your standard monthly payment of £8,047.31 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Chelsea Pearson 054 Philip stravenue Brooksmouth N8 2WE Leah's Policy Renewal Date: Monday 24 February, 2025 Policy Number: 05.L6XD/3EYK6IH7L New monthly premium £8,047.31 This year's annual premium £4,672.85 Last year's annual premium £6,261.78 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 31 July, 2023 Dear Mr Jones It's time to renew Leah’s cover with Animal Friends . Thank you for trusting us with Leah's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Leah is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Leah It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Leah as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Leah gets older As Leah is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Leah is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Monday 24 February, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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05.L6XD/3EYK6IH7L
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04/07/2025
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Monday 24 February, 2025
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (3MD.VVE3) Title Dear Mr Webb, It's time to renew Douglas's cover with Animal Friends. Thank you for trusting us with Douglas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Douglas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,760.19 including insurance premium tax. Last year's premium £1,993.62 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Douglas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Webb, It's time to renew Douglas's cover with Animal Friends. Thank you for trusting us with Douglas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Douglas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,760.19 including insurance premium tax. Last year's premium £1,993.62 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Douglas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Webb, Dear Mr Webb, Dear Mr Webb, It's time to renew Douglas's cover with Animal Friends. Thank you for trusting us with Douglas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Douglas's cover with Animal Friends. Thank you for trusting us with Douglas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Douglas's cover with Animal Friends. Thank you for trusting us with Douglas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Douglas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Douglas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Douglas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,760.19 including insurance premium tax. Last year's premium £1,993.62 including insurance premium tax. This year's premium £7,760.19 including insurance premium tax. This year's premium £7,760.19 including insurance premium tax. Last year's premium £1,993.62 including insurance premium tax. Last year's premium £1,993.62 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Douglas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Douglas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Douglas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Douglas. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Douglas, your renewal will take effect from Tue 11 January, 2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Josephine Austin, 797 Sutton walks Fryview G05 0JZ Policy Details Policy number: 3MD.VVE3 Policy start date: Tue 11 January, 2022 Policy end date: 14/10/2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Douglas Pet type: Dog Pet date of birth: 2020-09-08 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,904.96 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,760.19 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,489.83 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Tue 11 January, 2022. Your standard monthly payment of £4,167.56 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Josephine Austin 797 Sutton walks Fryview G05 0JZ Douglas's Policy Renewal Date: Tue 11 January, 2022 Policy Number: 3MD.VVE3 New monthly premium £4,167.56 This year's annual premium £7,760.19 Last year's annual premium £1,993.62 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 18/06/19 Dear Mr Webb It's time to renew Douglas’s cover with Animal Friends . Thank you for trusting us with Douglas's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Douglas is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Douglas It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Douglas as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Douglas gets older As Douglas is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Douglas is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Tue 11 January, 2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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14/10/2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Tue 11 January, 2022
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (TVS1RA2UTUK99) Title Dear Mr Lewis, It's time to renew Maureen's cover with Animal Friends. Thank you for trusting us with Maureen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Maureen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,061.47 including insurance premium tax. Last year's premium £2,697.29 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Maureen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Lewis, It's time to renew Maureen's cover with Animal Friends. Thank you for trusting us with Maureen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Maureen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,061.47 including insurance premium tax. Last year's premium £2,697.29 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Maureen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Lewis, Dear Mr Lewis, Dear Mr Lewis, It's time to renew Maureen's cover with Animal Friends. Thank you for trusting us with Maureen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Maureen's cover with Animal Friends. Thank you for trusting us with Maureen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Maureen's cover with Animal Friends. Thank you for trusting us with Maureen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Maureen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Maureen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Maureen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,061.47 including insurance premium tax. Last year's premium £2,697.29 including insurance premium tax. This year's premium £2,061.47 including insurance premium tax. This year's premium £2,061.47 including insurance premium tax. Last year's premium £2,697.29 including insurance premium tax. Last year's premium £2,697.29 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Maureen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Maureen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Maureen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Maureen. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Maureen, your renewal will take effect from Fri 04 October, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mr Max Evans, Studio 84 Rees mount New Patricia N1S 3ER Policy Details Policy number: TVS1RA2UTUK99 Policy start date: Fri 04 October, 2019 Policy end date: 15/04/22 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Maureen Pet type: Dog Pet date of birth: Thursday 13 October, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £773.14 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,061.47 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,855.87 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Fri 04 October, 2019. Your standard monthly payment of £121.37 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mr Max Evans Studio 84 Rees mount New Patricia N1S 3ER Maureen's Policy Renewal Date: Fri 04 October, 2019 Policy Number: TVS1RA2UTUK99 New monthly premium £121.37 This year's annual premium £2,061.47 Last year's annual premium £2,697.29 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 04 May, 2020 Dear Mr Lewis It's time to renew Maureen’s cover with Animal Friends . Thank you for trusting us with Maureen's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Maureen is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Maureen It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Maureen as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Maureen gets older As Maureen is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Maureen is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Fri 04 October, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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TVS1RA2UTUK99
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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15/04/22
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Fri 04 October, 2019
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (7YI6O60M4G526B3ZTF) Title Dear Mr Glover, It's time to renew Jacob's cover with Animal Friends. Thank you for trusting us with Jacob's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jacob has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,650.16 including insurance premium tax. Last year's premium £7,706.43 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jacob with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Glover, It's time to renew Jacob's cover with Animal Friends. Thank you for trusting us with Jacob's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jacob has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,650.16 including insurance premium tax. Last year's premium £7,706.43 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jacob with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Glover, Dear Mr Glover, Dear Mr Glover, It's time to renew Jacob's cover with Animal Friends. Thank you for trusting us with Jacob's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jacob's cover with Animal Friends. Thank you for trusting us with Jacob's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jacob's cover with Animal Friends. Thank you for trusting us with Jacob's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jacob has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jacob has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jacob has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,650.16 including insurance premium tax. Last year's premium £7,706.43 including insurance premium tax. This year's premium £4,650.16 including insurance premium tax. This year's premium £4,650.16 including insurance premium tax. Last year's premium £7,706.43 including insurance premium tax. Last year's premium £7,706.43 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jacob with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jacob with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jacob with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Jacob. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Jacob, your renewal will take effect from 03/07/2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Brenda Bailey, 217 James pass New Helen AB2 5BH Policy Details Policy number: 7YI6O60M4G526B3ZTF Policy start date: 03/07/2023 Policy end date: Tue 09 March, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Jacob Pet type: Dog Pet date of birth: 10/06/2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,752.36 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,650.16 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,238.19 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 03/07/2023. Your standard monthly payment of £4,070.01 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Brenda Bailey 217 James pass New Helen AB2 5BH Jacob's Policy Renewal Date: 03/07/2023 Policy Number: 7YI6O60M4G526B3ZTF New monthly premium £4,070.01 This year's annual premium £4,650.16 Last year's annual premium £7,706.43 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Friday 28 June, 2019 Dear Mr Glover It's time to renew Jacob’s cover with Animal Friends . Thank you for trusting us with Jacob's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Jacob is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Jacob It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Jacob as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Jacob gets older As Jacob is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Jacob is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 03/07/2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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7YI6O60M4G526B3ZTF
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Tue 09 March, 2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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03/07/2023
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (jzk-crjg/-wo.j/vctu) Title Dear Mr Graham, It's time to renew Natasha's cover with Animal Friends. Thank you for trusting us with Natasha's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Natasha has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,625.00 including insurance premium tax. Last year's premium £8,077.07 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Natasha with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Graham, It's time to renew Natasha's cover with Animal Friends. Thank you for trusting us with Natasha's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Natasha has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,625.00 including insurance premium tax. Last year's premium £8,077.07 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Natasha with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Graham, Dear Mr Graham, Dear Mr Graham, It's time to renew Natasha's cover with Animal Friends. Thank you for trusting us with Natasha's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Natasha's cover with Animal Friends. Thank you for trusting us with Natasha's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Natasha's cover with Animal Friends. Thank you for trusting us with Natasha's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Natasha has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Natasha has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Natasha has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,625.00 including insurance premium tax. Last year's premium £8,077.07 including insurance premium tax. This year's premium £1,625.00 including insurance premium tax. This year's premium £1,625.00 including insurance premium tax. Last year's premium £8,077.07 including insurance premium tax. Last year's premium £8,077.07 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Natasha with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Natasha with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Natasha with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Natasha. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Natasha, your renewal will take effect from Tuesday 09 May, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Leon Lane, Studio 77G Jackson mountain Owenland G12 8BU Policy Details Policy number: jzk-crjg/-wo.j/vctu Policy start date: Tuesday 09 May, 2023 Policy end date: Thursday 25 September, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Natasha Pet type: Dog Pet date of birth: Mon 22 June, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,303.05 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,625.00 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,521.37 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Tuesday 09 May, 2023. Your standard monthly payment of £5,454.55 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Leon Lane Studio 77G Jackson mountain Owenland G12 8BU Natasha's Policy Renewal Date: Tuesday 09 May, 2023 Policy Number: jzk-crjg/-wo.j/vctu New monthly premium £5,454.55 This year's annual premium £1,625.00 Last year's annual premium £8,077.07 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 06/01/22 Dear Mr Graham It's time to renew Natasha’s cover with Animal Friends . Thank you for trusting us with Natasha's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Natasha is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Natasha It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Natasha as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Natasha gets older As Natasha is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Natasha is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Tuesday 09 May, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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Thursday 25 September, 2025
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Tuesday 09 May, 2023
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (G00PKLWZNV4D/6Z_L8) Title Dear Mr Clarke, It's time to renew Connor's cover with Animal Friends. Thank you for trusting us with Connor's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Connor has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,625.20 including insurance premium tax. Last year's premium £4,469.35 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Connor with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Clarke, It's time to renew Connor's cover with Animal Friends. Thank you for trusting us with Connor's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Connor has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,625.20 including insurance premium tax. Last year's premium £4,469.35 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Connor with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Clarke, Dear Mr Clarke, Dear Mr Clarke, It's time to renew Connor's cover with Animal Friends. Thank you for trusting us with Connor's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Connor's cover with Animal Friends. Thank you for trusting us with Connor's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Connor's cover with Animal Friends. Thank you for trusting us with Connor's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Connor has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Connor has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Connor has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,625.20 including insurance premium tax. Last year's premium £4,469.35 including insurance premium tax. This year's premium £3,625.20 including insurance premium tax. This year's premium £3,625.20 including insurance premium tax. Last year's premium £4,469.35 including insurance premium tax. Last year's premium £4,469.35 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Connor with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Connor with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Connor with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Connor. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Connor, your renewal will take effect from 25/12/2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Ms Helen Woodward, 2 Henry course Harrietbury BL5 9AF Policy Details Policy number: G00PKLWZNV4D/6Z_L8 Policy start date: 25/12/2024 Policy end date: Friday 23 September, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Connor Pet type: Dog Pet date of birth: 31/10/25 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,418.89 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,625.20 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,304.46 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 25/12/2024. Your standard monthly payment of £9,335.48 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Ms Helen Woodward 2 Henry course Harrietbury BL5 9AF Connor's Policy Renewal Date: 25/12/2024 Policy Number: G00PKLWZNV4D/6Z_L8 New monthly premium £9,335.48 This year's annual premium £3,625.20 Last year's annual premium £4,469.35 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 30 July, 2020 Dear Mr Clarke It's time to renew Connor’s cover with Animal Friends . Thank you for trusting us with Connor's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Connor is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Connor It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Connor as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Connor gets older As Connor is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Connor is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 25/12/2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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Friday 23 September, 2022
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25/12/2024
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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Your Policy Renewal - Animal Friends (uzj/gwopis/.t_iltwx_d) Title Dear Mr Wood, It's time to renew Iain's cover with Animal Friends. Thank you for trusting us with Iain's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Iain has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,821.88 including insurance premium tax. Last year's premium £1,683.41 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Iain with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Wood, It's time to renew Iain's cover with Animal Friends. Thank you for trusting us with Iain's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Iain has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,821.88 including insurance premium tax. Last year's premium £1,683.41 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Iain with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Wood, Dear Mr Wood, Dear Mr Wood, It's time to renew Iain's cover with Animal Friends. Thank you for trusting us with Iain's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Iain's cover with Animal Friends. Thank you for trusting us with Iain's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Iain's cover with Animal Friends. Thank you for trusting us with Iain's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Iain has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Iain has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Iain has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,821.88 including insurance premium tax. Last year's premium £1,683.41 including insurance premium tax. This year's premium £8,821.88 including insurance premium tax. This year's premium £8,821.88 including insurance premium tax. Last year's premium £1,683.41 including insurance premium tax. Last year's premium £1,683.41 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Iain with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Iain with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Iain with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Iain. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Iain, your renewal will take effect from 03/05/20. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Clifford Woods, Flat 34l Carole turnpike North Kathleen L15 6NT Policy Details Policy number: uzj/gwopis/.t_iltwx_d Policy start date: 03/05/20 Policy end date: 19/10/2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Iain Pet type: Dog Pet date of birth: 23/08/2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,325.35 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,821.88 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £240.38 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 03/05/20. Your standard monthly payment of £4,438.66 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Clifford Woods Flat 34l Carole turnpike North Kathleen L15 6NT Iain's Policy Renewal Date: 03/05/20 Policy Number: uzj/gwopis/.t_iltwx_d New monthly premium £4,438.66 This year's annual premium £8,821.88 Last year's annual premium £1,683.41 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Friday 18 March, 2022 Dear Mr Wood It's time to renew Iain’s cover with Animal Friends . Thank you for trusting us with Iain's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Iain is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Iain It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Iain as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Iain gets older As Iain is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Iain is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 03/05/20. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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uzj/gwopis/.t_iltwx_d
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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19/10/2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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03/05/20
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (m.xbchvwa.qc) Title Dear Mr Adams, It's time to renew Alexander's cover with Animal Friends. Thank you for trusting us with Alexander's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Alexander has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,279.29 including insurance premium tax. Last year's premium £9,648.89 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Alexander with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Adams, It's time to renew Alexander's cover with Animal Friends. Thank you for trusting us with Alexander's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Alexander has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,279.29 including insurance premium tax. Last year's premium £9,648.89 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Alexander with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Adams, Dear Mr Adams, Dear Mr Adams, It's time to renew Alexander's cover with Animal Friends. Thank you for trusting us with Alexander's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Alexander's cover with Animal Friends. Thank you for trusting us with Alexander's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Alexander's cover with Animal Friends. Thank you for trusting us with Alexander's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Alexander has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Alexander has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Alexander has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,279.29 including insurance premium tax. Last year's premium £9,648.89 including insurance premium tax. This year's premium £8,279.29 including insurance premium tax. This year's premium £8,279.29 including insurance premium tax. Last year's premium £9,648.89 including insurance premium tax. Last year's premium £9,648.89 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Alexander with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Alexander with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Alexander with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Alexander. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Alexander, your renewal will take effect from Sunday 26 May, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Stuart Powell, Studio 6 Simmons landing Samville CF19 9TG Policy Details Policy number: m.xbchvwa.qc Policy start date: Sunday 26 May, 2024 Policy end date: 08/12/21 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Alexander Pet type: Dog Pet date of birth: Friday 15 November, 2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,198.52 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,279.29 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,791.20 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sunday 26 May, 2024. Your standard monthly payment of £2,317.67 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Stuart Powell Studio 6 Simmons landing Samville CF19 9TG Alexander's Policy Renewal Date: Sunday 26 May, 2024 Policy Number: m.xbchvwa.qc New monthly premium £2,317.67 This year's annual premium £8,279.29 Last year's annual premium £9,648.89 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2019-03-01 Dear Mr Adams It's time to renew Alexander’s cover with Animal Friends . Thank you for trusting us with Alexander's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Alexander is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Alexander It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Alexander as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Alexander gets older As Alexander is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Alexander is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sunday 26 May, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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m.xbchvwa.qc
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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08/12/21
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Sunday 26 May, 2024
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (M1AD.N9) Title Dear Mr Clark, It's time to renew Graham's cover with Animal Friends. Thank you for trusting us with Graham's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Graham has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,371.94 including insurance premium tax. Last year's premium £3,721.38 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Graham with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Clark, It's time to renew Graham's cover with Animal Friends. Thank you for trusting us with Graham's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Graham has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,371.94 including insurance premium tax. Last year's premium £3,721.38 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Graham with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Clark, Dear Mr Clark, Dear Mr Clark, It's time to renew Graham's cover with Animal Friends. Thank you for trusting us with Graham's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Graham's cover with Animal Friends. Thank you for trusting us with Graham's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Graham's cover with Animal Friends. Thank you for trusting us with Graham's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Graham has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Graham has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Graham has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,371.94 including insurance premium tax. Last year's premium £3,721.38 including insurance premium tax. This year's premium £3,371.94 including insurance premium tax. This year's premium £3,371.94 including insurance premium tax. Last year's premium £3,721.38 including insurance premium tax. Last year's premium £3,721.38 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Graham with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Graham with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Graham with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Graham. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Graham, your renewal will take effect from 25 December, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Kevin Jackson, 8 Marshall squares Samtown TR7 8XY Policy Details Policy number: M1AD.N9 Policy start date: 25 December, 2024 Policy end date: 19/03/23 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Graham Pet type: Dog Pet date of birth: 2020-11-14 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,990.10 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,371.94 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,559.92 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 25 December, 2024. Your standard monthly payment of £7,470.95 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Kevin Jackson 8 Marshall squares Samtown TR7 8XY Graham's Policy Renewal Date: 25 December, 2024 Policy Number: M1AD.N9 New monthly premium £7,470.95 This year's annual premium £3,371.94 Last year's annual premium £3,721.38 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 02 March, 2025 Dear Mr Clark It's time to renew Graham’s cover with Animal Friends . Thank you for trusting us with Graham's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Graham is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Graham It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Graham as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Graham gets older As Graham is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Graham is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 25 December, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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M1AD.N9
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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19/03/23
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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25 December, 2024
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (s/tqjtyq_ttkj-eqlib) Title Dear Mr Watts, It's time to renew Barry's cover with Animal Friends. Thank you for trusting us with Barry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Barry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,652.60 including insurance premium tax. Last year's premium £1,666.66 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Barry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Watts, It's time to renew Barry's cover with Animal Friends. Thank you for trusting us with Barry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Barry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,652.60 including insurance premium tax. Last year's premium £1,666.66 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Barry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Watts, Dear Mr Watts, Dear Mr Watts, It's time to renew Barry's cover with Animal Friends. Thank you for trusting us with Barry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Barry's cover with Animal Friends. Thank you for trusting us with Barry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Barry's cover with Animal Friends. Thank you for trusting us with Barry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Barry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Barry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Barry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,652.60 including insurance premium tax. Last year's premium £1,666.66 including insurance premium tax. This year's premium £4,652.60 including insurance premium tax. This year's premium £4,652.60 including insurance premium tax. Last year's premium £1,666.66 including insurance premium tax. Last year's premium £1,666.66 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Barry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Barry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Barry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Barry. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Barry, your renewal will take effect from Fri 17 December, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mr Jamie Ward, Flat 79x Scott street Stanleyport KW5E 6WE Policy Details Policy number: s/tqjtyq_ttkj-eqlib Policy start date: Fri 17 December, 2021 Policy end date: Sat 29 July, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Barry Pet type: Dog Pet date of birth: 21 December, 2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,397.17 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,652.60 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,862.90 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Fri 17 December, 2021. Your standard monthly payment of £3,364.83 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mr Jamie Ward Flat 79x Scott street Stanleyport KW5E 6WE Barry's Policy Renewal Date: Fri 17 December, 2021 Policy Number: s/tqjtyq_ttkj-eqlib New monthly premium £3,364.83 This year's annual premium £4,652.60 Last year's annual premium £1,666.66 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Friday 04 February, 2022 Dear Mr Watts It's time to renew Barry’s cover with Animal Friends . Thank you for trusting us with Barry's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Barry is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Barry It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Barry as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Barry gets older As Barry is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Barry is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Fri 17 December, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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s/tqjtyq_ttkj-eqlib
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Sat 29 July, 2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Fri 17 December, 2021
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (BRDY7/EGMNL055P0E5U9VBER) Title Dear Mr Chan, It's time to renew Barbara's cover with Animal Friends. Thank you for trusting us with Barbara's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Barbara has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,802.46 including insurance premium tax. Last year's premium £2,766.54 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Barbara with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Chan, It's time to renew Barbara's cover with Animal Friends. Thank you for trusting us with Barbara's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Barbara has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,802.46 including insurance premium tax. Last year's premium £2,766.54 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Barbara with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Chan, Dear Mr Chan, Dear Mr Chan, It's time to renew Barbara's cover with Animal Friends. Thank you for trusting us with Barbara's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Barbara's cover with Animal Friends. Thank you for trusting us with Barbara's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Barbara's cover with Animal Friends. Thank you for trusting us with Barbara's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Barbara has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Barbara has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Barbara has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,802.46 including insurance premium tax. Last year's premium £2,766.54 including insurance premium tax. This year's premium £2,802.46 including insurance premium tax. This year's premium £2,802.46 including insurance premium tax. Last year's premium £2,766.54 including insurance premium tax. Last year's premium £2,766.54 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Barbara with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Barbara with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Barbara with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Barbara. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Barbara, your renewal will take effect from 07/07/24. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Miss Michelle Rhodes, Studio 14 Dale hollow Mellorville E2T 9QN Policy Details Policy number: BRDY7/EGMNL055P0E5U9VBER Policy start date: 07/07/24 Policy end date: 23/09/2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Barbara Pet type: Dog Pet date of birth: 03 December, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £763.60 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,802.46 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,048.14 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 07/07/24. Your standard monthly payment of £7,807.63 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Miss Michelle Rhodes Studio 14 Dale hollow Mellorville E2T 9QN Barbara's Policy Renewal Date: 07/07/24 Policy Number: BRDY7/EGMNL055P0E5U9VBER New monthly premium £7,807.63 This year's annual premium £2,802.46 Last year's annual premium £2,766.54 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 06/04/21 Dear Mr Chan It's time to renew Barbara’s cover with Animal Friends . Thank you for trusting us with Barbara's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Barbara is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Barbara It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Barbara as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Barbara gets older As Barbara is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Barbara is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 07/07/24. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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BRDY7/EGMNL055P0E5U9VBER
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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23/09/2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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07/07/24
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (ECDL.GOM_U-.TNO.TEOW) Title Dear Mr Graham, It's time to renew Antony's cover with Animal Friends. Thank you for trusting us with Antony's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Antony has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,738.64 including insurance premium tax. Last year's premium £9,024.58 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Antony with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Graham, It's time to renew Antony's cover with Animal Friends. Thank you for trusting us with Antony's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Antony has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,738.64 including insurance premium tax. Last year's premium £9,024.58 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Antony with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Graham, Dear Mr Graham, Dear Mr Graham, It's time to renew Antony's cover with Animal Friends. Thank you for trusting us with Antony's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Antony's cover with Animal Friends. Thank you for trusting us with Antony's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Antony's cover with Animal Friends. Thank you for trusting us with Antony's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Antony has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Antony has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Antony has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,738.64 including insurance premium tax. Last year's premium £9,024.58 including insurance premium tax. This year's premium £8,738.64 including insurance premium tax. This year's premium £8,738.64 including insurance premium tax. Last year's premium £9,024.58 including insurance premium tax. Last year's premium £9,024.58 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Antony with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Antony with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Antony with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Antony. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Antony, your renewal will take effect from 2020-09-17. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Frank Bradley, Flat 60z Andrew freeway Lake Helen L82 2PE Policy Details Policy number: ECDL.GOM_U-.TNO.TEOW Policy start date: 2020-09-17 Policy end date: Mon 18 February, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Antony Pet type: Dog Pet date of birth: 2025-08-03 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,042.87 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,738.64 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,487.10 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2020-09-17. Your standard monthly payment of £856.32 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Frank Bradley Flat 60z Andrew freeway Lake Helen L82 2PE Antony's Policy Renewal Date: 2020-09-17 Policy Number: ECDL.GOM_U-.TNO.TEOW New monthly premium £856.32 This year's annual premium £8,738.64 Last year's annual premium £9,024.58 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2020-11-09 Dear Mr Graham It's time to renew Antony’s cover with Animal Friends . Thank you for trusting us with Antony's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Antony is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Antony It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Antony as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Antony gets older As Antony is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Antony is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2020-09-17. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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ECDL.GOM_U-.TNO.TEOW
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Mon 18 February, 2019
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2020-09-17
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (CWF_IXWW2F_MVT2ZXHZ) Title Dear Mr Hargreaves, It's time to renew Eleanor's cover with Animal Friends. Thank you for trusting us with Eleanor's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Eleanor has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £6,645.42 including insurance premium tax. Last year's premium £6,185.19 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Eleanor with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Hargreaves, It's time to renew Eleanor's cover with Animal Friends. Thank you for trusting us with Eleanor's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Eleanor has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £6,645.42 including insurance premium tax. Last year's premium £6,185.19 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Eleanor with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Hargreaves, Dear Mr Hargreaves, Dear Mr Hargreaves, It's time to renew Eleanor's cover with Animal Friends. Thank you for trusting us with Eleanor's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Eleanor's cover with Animal Friends. Thank you for trusting us with Eleanor's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Eleanor's cover with Animal Friends. Thank you for trusting us with Eleanor's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Eleanor has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Eleanor has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Eleanor has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £6,645.42 including insurance premium tax. Last year's premium £6,185.19 including insurance premium tax. This year's premium £6,645.42 including insurance premium tax. This year's premium £6,645.42 including insurance premium tax. Last year's premium £6,185.19 including insurance premium tax. Last year's premium £6,185.19 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Eleanor with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Eleanor with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Eleanor with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Eleanor. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Eleanor, your renewal will take effect from 19 July, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Brenda Davies, Studio 64 Lorraine villages West George G8 4TB Policy Details Policy number: CWF_IXWW2F_MVT2ZXHZ Policy start date: 19 July, 2023 Policy end date: Sun 03 May, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Eleanor Pet type: Dog Pet date of birth: 2022-07-21 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,986.32 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £6,645.42 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,583.34 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 19 July, 2023. Your standard monthly payment of £4,287.25 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Brenda Davies Studio 64 Lorraine villages West George G8 4TB Eleanor's Policy Renewal Date: 19 July, 2023 Policy Number: CWF_IXWW2F_MVT2ZXHZ New monthly premium £4,287.25 This year's annual premium £6,645.42 Last year's annual premium £6,185.19 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 02/08/2025 Dear Mr Hargreaves It's time to renew Eleanor’s cover with Animal Friends . Thank you for trusting us with Eleanor's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Eleanor is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Eleanor It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Eleanor as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Eleanor gets older As Eleanor is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Eleanor is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 19 July, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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CWF_IXWW2F_MVT2ZXHZ
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Sun 03 May, 2020
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19 July, 2023
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (H8DV4PUI_Q1CMBOJN_II) Title Dear Mr James, It's time to renew Jessica's cover with Animal Friends. Thank you for trusting us with Jessica's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jessica has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,541.89 including insurance premium tax. Last year's premium £831.31 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jessica with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr James, It's time to renew Jessica's cover with Animal Friends. Thank you for trusting us with Jessica's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jessica has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,541.89 including insurance premium tax. Last year's premium £831.31 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jessica with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr James, Dear Mr James, Dear Mr James, It's time to renew Jessica's cover with Animal Friends. Thank you for trusting us with Jessica's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jessica's cover with Animal Friends. Thank you for trusting us with Jessica's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jessica's cover with Animal Friends. Thank you for trusting us with Jessica's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jessica has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jessica has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jessica has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,541.89 including insurance premium tax. Last year's premium £831.31 including insurance premium tax. This year's premium £2,541.89 including insurance premium tax. This year's premium £2,541.89 including insurance premium tax. Last year's premium £831.31 including insurance premium tax. Last year's premium £831.31 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jessica with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jessica with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jessica with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Jessica. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Jessica, your renewal will take effect from 02 March, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Teresa Austin, Flat 46 Tracey parkway Shaunland SR5P 2QT Policy Details Policy number: H8DV4PUI_Q1CMBOJN_II Policy start date: 02 March, 2024 Policy end date: Sat 28 June, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Jessica Pet type: Dog Pet date of birth: 23/01/2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,949.96 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,541.89 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £425.02 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 02 March, 2024. Your standard monthly payment of £3,108.81 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Teresa Austin Flat 46 Tracey parkway Shaunland SR5P 2QT Jessica's Policy Renewal Date: 02 March, 2024 Policy Number: H8DV4PUI_Q1CMBOJN_II New monthly premium £3,108.81 This year's annual premium £2,541.89 Last year's annual premium £831.31 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 29/12/2023 Dear Mr James It's time to renew Jessica’s cover with Animal Friends . Thank you for trusting us with Jessica's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Jessica is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Jessica It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Jessica as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Jessica gets older As Jessica is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Jessica is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 02 March, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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H8DV4PUI_Q1CMBOJN_II
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Sat 28 June, 2025
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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02 March, 2024
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (UR/OQUQ) Title Dear Mr Carr, It's time to renew Lynn's cover with Animal Friends. Thank you for trusting us with Lynn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lynn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,684.89 including insurance premium tax. Last year's premium £77.52 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lynn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Carr, It's time to renew Lynn's cover with Animal Friends. Thank you for trusting us with Lynn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lynn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,684.89 including insurance premium tax. Last year's premium £77.52 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lynn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Carr, Dear Mr Carr, Dear Mr Carr, It's time to renew Lynn's cover with Animal Friends. Thank you for trusting us with Lynn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Lynn's cover with Animal Friends. Thank you for trusting us with Lynn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Lynn's cover with Animal Friends. Thank you for trusting us with Lynn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lynn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Lynn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Lynn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,684.89 including insurance premium tax. Last year's premium £77.52 including insurance premium tax. This year's premium £5,684.89 including insurance premium tax. This year's premium £5,684.89 including insurance premium tax. Last year's premium £77.52 including insurance premium tax. Last year's premium £77.52 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lynn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Lynn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Lynn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Lynn. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Lynn, your renewal will take effect from 04 July, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Derek Wilson-Lewis, 2 Alex tunnel Evansview N88 7TE Policy Details Policy number: UR/OQUQ Policy start date: 04 July, 2023 Policy end date: 19 September, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Lynn Pet type: Dog Pet date of birth: 2023-06-20 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £584.88 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,684.89 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,649.33 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 04 July, 2023. Your standard monthly payment of £3,953.25 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Derek Wilson-Lewis 2 Alex tunnel Evansview N88 7TE Lynn's Policy Renewal Date: 04 July, 2023 Policy Number: UR/OQUQ New monthly premium £3,953.25 This year's annual premium £5,684.89 Last year's annual premium £77.52 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 03/06/2021 Dear Mr Carr It's time to renew Lynn’s cover with Animal Friends . Thank you for trusting us with Lynn's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Lynn is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Lynn It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Lynn as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Lynn gets older As Lynn is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Lynn is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 04 July, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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UR/OQUQ
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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19 September, 2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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04 July, 2023
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (FR/HEFCU8EWP) Title Dear Mr Fleming, It's time to renew Sandra's cover with Animal Friends. Thank you for trusting us with Sandra's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sandra has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,606.97 including insurance premium tax. Last year's premium £999.66 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sandra with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Fleming, It's time to renew Sandra's cover with Animal Friends. Thank you for trusting us with Sandra's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sandra has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,606.97 including insurance premium tax. Last year's premium £999.66 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sandra with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Fleming, Dear Mr Fleming, Dear Mr Fleming, It's time to renew Sandra's cover with Animal Friends. Thank you for trusting us with Sandra's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sandra's cover with Animal Friends. Thank you for trusting us with Sandra's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sandra's cover with Animal Friends. Thank you for trusting us with Sandra's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sandra has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sandra has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sandra has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,606.97 including insurance premium tax. Last year's premium £999.66 including insurance premium tax. This year's premium £3,606.97 including insurance premium tax. This year's premium £3,606.97 including insurance premium tax. Last year's premium £999.66 including insurance premium tax. Last year's premium £999.66 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sandra with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sandra with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sandra with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Sandra. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Sandra, your renewal will take effect from Friday 09 June, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Geraldine Brennan, 64 Evans run Nicolaland BR80 8LL Policy Details Policy number: FR/HEFCU8EWP Policy start date: Friday 09 June, 2023 Policy end date: 07/06/2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Sandra Pet type: Dog Pet date of birth: 20 January, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £237.12 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,606.97 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,314.08 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Friday 09 June, 2023. Your standard monthly payment of £9,494.99 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Geraldine Brennan 64 Evans run Nicolaland BR80 8LL Sandra's Policy Renewal Date: Friday 09 June, 2023 Policy Number: FR/HEFCU8EWP New monthly premium £9,494.99 This year's annual premium £3,606.97 Last year's annual premium £999.66 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Mon 14 November, 2022 Dear Mr Fleming It's time to renew Sandra’s cover with Animal Friends . Thank you for trusting us with Sandra's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Sandra is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Sandra It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Sandra as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Sandra gets older As Sandra is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Sandra is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Friday 09 June, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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FR/HEFCU8EWP
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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07/06/2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Friday 09 June, 2023
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (DBN2Y8UZ9COQ/H5/5D) Title Dear Mr Hunter, It's time to renew Geoffrey's cover with Animal Friends. Thank you for trusting us with Geoffrey's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Geoffrey has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,832.86 including insurance premium tax. Last year's premium £7,716.31 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Geoffrey with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Hunter, It's time to renew Geoffrey's cover with Animal Friends. Thank you for trusting us with Geoffrey's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Geoffrey has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,832.86 including insurance premium tax. Last year's premium £7,716.31 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Geoffrey with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Hunter, Dear Mr Hunter, Dear Mr Hunter, It's time to renew Geoffrey's cover with Animal Friends. Thank you for trusting us with Geoffrey's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Geoffrey's cover with Animal Friends. Thank you for trusting us with Geoffrey's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Geoffrey's cover with Animal Friends. Thank you for trusting us with Geoffrey's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Geoffrey has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Geoffrey has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Geoffrey has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,832.86 including insurance premium tax. Last year's premium £7,716.31 including insurance premium tax. This year's premium £3,832.86 including insurance premium tax. This year's premium £3,832.86 including insurance premium tax. Last year's premium £7,716.31 including insurance premium tax. Last year's premium £7,716.31 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Geoffrey with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Geoffrey with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Geoffrey with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Geoffrey. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Geoffrey, your renewal will take effect from Sun 12 October, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Craig Graham, Flat 1 Russell views North Craighaven GU9P 9DP Policy Details Policy number: DBN2Y8UZ9COQ/H5/5D Policy start date: Sun 12 October, 2025 Policy end date: Tue 03 June, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Geoffrey Pet type: Dog Pet date of birth: Thu 25 July, 2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,678.48 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,832.86 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,572.61 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sun 12 October, 2025. Your standard monthly payment of £7,487.70 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Craig Graham Flat 1 Russell views North Craighaven GU9P 9DP Geoffrey's Policy Renewal Date: Sun 12 October, 2025 Policy Number: DBN2Y8UZ9COQ/H5/5D New monthly premium £7,487.70 This year's annual premium £3,832.86 Last year's annual premium £7,716.31 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sun 03 February, 2019 Dear Mr Hunter It's time to renew Geoffrey’s cover with Animal Friends . Thank you for trusting us with Geoffrey's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Geoffrey is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Geoffrey It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Geoffrey as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Geoffrey gets older As Geoffrey is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Geoffrey is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sun 12 October, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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Tue 03 June, 2025
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Sun 12 October, 2025
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (DOJQLL3J0V45WYGZKXF3WI1) Title Dear Mr Tucker, It's time to renew Damian's cover with Animal Friends. Thank you for trusting us with Damian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Damian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,238.34 including insurance premium tax. Last year's premium £2,335.42 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Damian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Tucker, It's time to renew Damian's cover with Animal Friends. Thank you for trusting us with Damian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Damian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,238.34 including insurance premium tax. Last year's premium £2,335.42 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Damian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Tucker, Dear Mr Tucker, Dear Mr Tucker, It's time to renew Damian's cover with Animal Friends. Thank you for trusting us with Damian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Damian's cover with Animal Friends. Thank you for trusting us with Damian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Damian's cover with Animal Friends. Thank you for trusting us with Damian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Damian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Damian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Damian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,238.34 including insurance premium tax. Last year's premium £2,335.42 including insurance premium tax. This year's premium £4,238.34 including insurance premium tax. This year's premium £4,238.34 including insurance premium tax. Last year's premium £2,335.42 including insurance premium tax. Last year's premium £2,335.42 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Damian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Damian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Damian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Damian. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Damian, your renewal will take effect from Sunday 15 June, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Judith Griffiths, 9 Leanne roads New Ann L73 0RY Policy Details Policy number: DOJQLL3J0V45WYGZKXF3WI1 Policy start date: Sunday 15 June, 2025 Policy end date: Tue 29 November, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Damian Pet type: Dog Pet date of birth: 06 March, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,364.82 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,238.34 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £57.20 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sunday 15 June, 2025. Your standard monthly payment of £2,421.53 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Judith Griffiths 9 Leanne roads New Ann L73 0RY Damian's Policy Renewal Date: Sunday 15 June, 2025 Policy Number: DOJQLL3J0V45WYGZKXF3WI1 New monthly premium £2,421.53 This year's annual premium £4,238.34 Last year's annual premium £2,335.42 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Friday 23 July, 2021 Dear Mr Tucker It's time to renew Damian’s cover with Animal Friends . Thank you for trusting us with Damian's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Damian is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Damian It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Damian as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Damian gets older As Damian is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Damian is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sunday 15 June, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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DOJQLL3J0V45WYGZKXF3WI1
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Tue 29 November, 2022
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Sunday 15 June, 2025
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (VXEWNFVHTYTVO) Title Dear Mr Stevenson, It's time to renew Jenna's cover with Animal Friends. Thank you for trusting us with Jenna's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jenna has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,064.71 including insurance premium tax. Last year's premium £4,836.18 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jenna with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Stevenson, It's time to renew Jenna's cover with Animal Friends. Thank you for trusting us with Jenna's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jenna has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,064.71 including insurance premium tax. Last year's premium £4,836.18 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jenna with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Stevenson, Dear Mr Stevenson, Dear Mr Stevenson, It's time to renew Jenna's cover with Animal Friends. Thank you for trusting us with Jenna's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jenna's cover with Animal Friends. Thank you for trusting us with Jenna's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jenna's cover with Animal Friends. Thank you for trusting us with Jenna's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jenna has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jenna has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jenna has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,064.71 including insurance premium tax. Last year's premium £4,836.18 including insurance premium tax. This year's premium £9,064.71 including insurance premium tax. This year's premium £9,064.71 including insurance premium tax. Last year's premium £4,836.18 including insurance premium tax. Last year's premium £4,836.18 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jenna with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jenna with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jenna with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Jenna. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Jenna, your renewal will take effect from Mon 27 May, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Rosie Ward, Flat 73 Nicole crescent Wallisstad NN73 5ZW Policy Details Policy number: VXEWNFVHTYTVO Policy start date: Mon 27 May, 2019 Policy end date: 01/01/21 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Jenna Pet type: Dog Pet date of birth: 2024-07-14 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,459.95 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,064.71 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,804.43 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Mon 27 May, 2019. Your standard monthly payment of £8,379.71 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Rosie Ward Flat 73 Nicole crescent Wallisstad NN73 5ZW Jenna's Policy Renewal Date: Mon 27 May, 2019 Policy Number: VXEWNFVHTYTVO New monthly premium £8,379.71 This year's annual premium £9,064.71 Last year's annual premium £4,836.18 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Tue 04 February, 2025 Dear Mr Stevenson It's time to renew Jenna’s cover with Animal Friends . Thank you for trusting us with Jenna's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Jenna is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Jenna It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Jenna as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Jenna gets older As Jenna is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Jenna is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Mon 27 May, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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VXEWNFVHTYTVO
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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01/01/21
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Mon 27 May, 2019
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (GTQ.HGPWG_OLUJ.) Title Dear Mr Johnston, It's time to renew Heather's cover with Animal Friends. Thank you for trusting us with Heather's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Heather has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,281.56 including insurance premium tax. Last year's premium £1,046.63 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Heather with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Johnston, It's time to renew Heather's cover with Animal Friends. Thank you for trusting us with Heather's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Heather has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,281.56 including insurance premium tax. Last year's premium £1,046.63 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Heather with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Johnston, Dear Mr Johnston, Dear Mr Johnston, It's time to renew Heather's cover with Animal Friends. Thank you for trusting us with Heather's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Heather's cover with Animal Friends. Thank you for trusting us with Heather's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Heather's cover with Animal Friends. Thank you for trusting us with Heather's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Heather has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Heather has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Heather has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,281.56 including insurance premium tax. Last year's premium £1,046.63 including insurance premium tax. This year's premium £7,281.56 including insurance premium tax. This year's premium £7,281.56 including insurance premium tax. Last year's premium £1,046.63 including insurance premium tax. Last year's premium £1,046.63 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Heather with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Heather with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Heather with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Heather. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Heather, your renewal will take effect from 27/05/23. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Judith Richards, 3 Susan valley Lyonsstad B4C 1UA Policy Details Policy number: GTQ.HGPWG_OLUJ. Policy start date: 27/05/23 Policy end date: 2022-08-05 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Heather Pet type: Dog Pet date of birth: 13 October, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,491.96 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,281.56 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,440.60 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 27/05/23. Your standard monthly payment of £2,338.49 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Judith Richards 3 Susan valley Lyonsstad B4C 1UA Heather's Policy Renewal Date: 27/05/23 Policy Number: GTQ.HGPWG_OLUJ. New monthly premium £2,338.49 This year's annual premium £7,281.56 Last year's annual premium £1,046.63 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Tuesday 13 January, 2026 Dear Mr Johnston It's time to renew Heather’s cover with Animal Friends . Thank you for trusting us with Heather's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Heather is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Heather It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Heather as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Heather gets older As Heather is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Heather is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 27/05/23. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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GTQ.HGPWG_OLUJ.
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2022-08-05
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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27/05/23
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (T_60QYC8QK2/_W9HAKV_I4FL) Title Dear Mr Watson, It's time to renew Brandon's cover with Animal Friends. Thank you for trusting us with Brandon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Brandon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,664.66 including insurance premium tax. Last year's premium £3,952.55 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Brandon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Watson, It's time to renew Brandon's cover with Animal Friends. Thank you for trusting us with Brandon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Brandon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,664.66 including insurance premium tax. Last year's premium £3,952.55 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Brandon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Watson, Dear Mr Watson, Dear Mr Watson, It's time to renew Brandon's cover with Animal Friends. Thank you for trusting us with Brandon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Brandon's cover with Animal Friends. Thank you for trusting us with Brandon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Brandon's cover with Animal Friends. Thank you for trusting us with Brandon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Brandon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Brandon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Brandon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,664.66 including insurance premium tax. Last year's premium £3,952.55 including insurance premium tax. This year's premium £7,664.66 including insurance premium tax. This year's premium £7,664.66 including insurance premium tax. Last year's premium £3,952.55 including insurance premium tax. Last year's premium £3,952.55 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Brandon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Brandon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Brandon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Brandon. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Brandon, your renewal will take effect from Thu 12 November, 2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Miss Janice Brown, Flat 96R Singh viaduct West Samanthaberg S76 8BR Policy Details Policy number: T_60QYC8QK2/_W9HAKV_I4FL Policy start date: Thu 12 November, 2020 Policy end date: Sun 11 August, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Brandon Pet type: Dog Pet date of birth: 13/07/23 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,626.69 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,664.66 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,404.09 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Thu 12 November, 2020. Your standard monthly payment of £4,299.52 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Miss Janice Brown Flat 96R Singh viaduct West Samanthaberg S76 8BR Brandon's Policy Renewal Date: Thu 12 November, 2020 Policy Number: T_60QYC8QK2/_W9HAKV_I4FL New monthly premium £4,299.52 This year's annual premium £7,664.66 Last year's annual premium £3,952.55 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 02/10/25 Dear Mr Watson It's time to renew Brandon’s cover with Animal Friends . Thank you for trusting us with Brandon's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Brandon is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Brandon It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Brandon as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Brandon gets older As Brandon is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Brandon is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Thu 12 November, 2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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T_60QYC8QK2/_W9HAKV_I4FL
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Sun 11 August, 2019
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Thu 12 November, 2020
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (4KGPWE/0R.O53I) Title Dear Mr Rahman, It's time to renew Kyle's cover with Animal Friends. Thank you for trusting us with Kyle's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kyle has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,475.89 including insurance premium tax. Last year's premium £1,824.66 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kyle with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Rahman, It's time to renew Kyle's cover with Animal Friends. Thank you for trusting us with Kyle's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kyle has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,475.89 including insurance premium tax. Last year's premium £1,824.66 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kyle with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Rahman, Dear Mr Rahman, Dear Mr Rahman, It's time to renew Kyle's cover with Animal Friends. Thank you for trusting us with Kyle's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kyle's cover with Animal Friends. Thank you for trusting us with Kyle's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kyle's cover with Animal Friends. Thank you for trusting us with Kyle's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kyle has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kyle has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kyle has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,475.89 including insurance premium tax. Last year's premium £1,824.66 including insurance premium tax. This year's premium £2,475.89 including insurance premium tax. This year's premium £2,475.89 including insurance premium tax. Last year's premium £1,824.66 including insurance premium tax. Last year's premium £1,824.66 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kyle with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kyle with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kyle with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Kyle. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Kyle, your renewal will take effect from Thu 13 February, 2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Georgia Pearson, Studio 01 Duncan estates East Marychester G9F 4ZG Policy Details Policy number: 4KGPWE/0R.O53I Policy start date: Thu 13 February, 2020 Policy end date: Friday 11 July, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Kyle Pet type: Dog Pet date of birth: 31/03/24 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,524.01 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,475.89 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,094.14 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Thu 13 February, 2020. Your standard monthly payment of £8,169.58 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Georgia Pearson Studio 01 Duncan estates East Marychester G9F 4ZG Kyle's Policy Renewal Date: Thu 13 February, 2020 Policy Number: 4KGPWE/0R.O53I New monthly premium £8,169.58 This year's annual premium £2,475.89 Last year's annual premium £1,824.66 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Tue 22 June, 2021 Dear Mr Rahman It's time to renew Kyle’s cover with Animal Friends . Thank you for trusting us with Kyle's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Kyle is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Kyle It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Kyle as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Kyle gets older As Kyle is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Kyle is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Thu 13 February, 2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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4KGPWE/0R.O53I
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Friday 11 July, 2025
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Thu 13 February, 2020
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (aymkads) Title Dear Mr King, It's time to renew Hazel's cover with Animal Friends. Thank you for trusting us with Hazel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Hazel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,204.57 including insurance premium tax. Last year's premium £8,445.58 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Hazel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr King, It's time to renew Hazel's cover with Animal Friends. Thank you for trusting us with Hazel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Hazel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,204.57 including insurance premium tax. Last year's premium £8,445.58 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Hazel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr King, Dear Mr King, Dear Mr King, It's time to renew Hazel's cover with Animal Friends. Thank you for trusting us with Hazel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Hazel's cover with Animal Friends. Thank you for trusting us with Hazel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Hazel's cover with Animal Friends. Thank you for trusting us with Hazel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Hazel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Hazel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Hazel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,204.57 including insurance premium tax. Last year's premium £8,445.58 including insurance premium tax. This year's premium £2,204.57 including insurance premium tax. This year's premium £2,204.57 including insurance premium tax. Last year's premium £8,445.58 including insurance premium tax. Last year's premium £8,445.58 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Hazel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Hazel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Hazel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Hazel. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Hazel, your renewal will take effect from 28 December, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Clare Nelson, Flat 65 Clifford turnpike Port Dominicville SP8H 0YL Policy Details Policy number: aymkads Policy start date: 28 December, 2019 Policy end date: 2022-07-01 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Hazel Pet type: Dog Pet date of birth: 09/12/2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,621.75 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,204.57 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,781.54 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 28 December, 2019. Your standard monthly payment of £6,238.15 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Clare Nelson Flat 65 Clifford turnpike Port Dominicville SP8H 0YL Hazel's Policy Renewal Date: 28 December, 2019 Policy Number: aymkads New monthly premium £6,238.15 This year's annual premium £2,204.57 Last year's annual premium £8,445.58 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Fri 22 March, 2024 Dear Mr King It's time to renew Hazel’s cover with Animal Friends . Thank you for trusting us with Hazel's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Hazel is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Hazel It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Hazel as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Hazel gets older As Hazel is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Hazel is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 28 December, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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aymkads
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2022-07-01
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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28 December, 2019
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (N.0W./4-FATFT0WM0M21Q_LWS) Title Dear Mr James, It's time to renew Darren's cover with Animal Friends. Thank you for trusting us with Darren's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Darren has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £624.42 including insurance premium tax. Last year's premium £532.16 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Darren with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr James, It's time to renew Darren's cover with Animal Friends. Thank you for trusting us with Darren's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Darren has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £624.42 including insurance premium tax. Last year's premium £532.16 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Darren with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr James, Dear Mr James, Dear Mr James, It's time to renew Darren's cover with Animal Friends. Thank you for trusting us with Darren's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Darren's cover with Animal Friends. Thank you for trusting us with Darren's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Darren's cover with Animal Friends. Thank you for trusting us with Darren's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Darren has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Darren has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Darren has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £624.42 including insurance premium tax. Last year's premium £532.16 including insurance premium tax. This year's premium £624.42 including insurance premium tax. This year's premium £624.42 including insurance premium tax. Last year's premium £532.16 including insurance premium tax. Last year's premium £532.16 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Darren with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Darren with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Darren with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Darren. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Darren, your renewal will take effect from 01/02/22. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Henry Powell-Parkinson, Flat 74m Gillian curve North Elizabeth SY5 7PE Policy Details Policy number: N.0W./4-FATFT0WM0M21Q_LWS Policy start date: 01/02/22 Policy end date: 24 January, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Darren Pet type: Dog Pet date of birth: 21/04/2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,022.47 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £624.42 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,602.41 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 01/02/22. Your standard monthly payment of £7,917.51 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Henry Powell-Parkinson Flat 74m Gillian curve North Elizabeth SY5 7PE Darren's Policy Renewal Date: 01/02/22 Policy Number: N.0W./4-FATFT0WM0M21Q_LWS New monthly premium £7,917.51 This year's annual premium £624.42 Last year's annual premium £532.16 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2023-04-21 Dear Mr James It's time to renew Darren’s cover with Animal Friends . Thank you for trusting us with Darren's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Darren is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Darren It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Darren as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Darren gets older As Darren is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Darren is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 01/02/22. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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N.0W./4-FATFT0WM0M21Q_LWS
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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24 January, 2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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01/02/22
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (9R_.X.PCCSF) Title Dear Mr Walton, It's time to renew Cheryl's cover with Animal Friends. Thank you for trusting us with Cheryl's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Cheryl has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,198.93 including insurance premium tax. Last year's premium £3,234.34 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Cheryl with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Walton, It's time to renew Cheryl's cover with Animal Friends. Thank you for trusting us with Cheryl's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Cheryl has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,198.93 including insurance premium tax. Last year's premium £3,234.34 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Cheryl with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Walton, Dear Mr Walton, Dear Mr Walton, It's time to renew Cheryl's cover with Animal Friends. Thank you for trusting us with Cheryl's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Cheryl's cover with Animal Friends. Thank you for trusting us with Cheryl's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Cheryl's cover with Animal Friends. Thank you for trusting us with Cheryl's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Cheryl has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Cheryl has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Cheryl has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,198.93 including insurance premium tax. Last year's premium £3,234.34 including insurance premium tax. This year's premium £3,198.93 including insurance premium tax. This year's premium £3,198.93 including insurance premium tax. Last year's premium £3,234.34 including insurance premium tax. Last year's premium £3,234.34 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Cheryl with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Cheryl with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Cheryl with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Cheryl. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Cheryl, your renewal will take effect from Mon 17 January, 2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Steven Parker, 36 Philip circles Sheilaland PA2Y 4UH Policy Details Policy number: 9R_.X.PCCSF Policy start date: Mon 17 January, 2022 Policy end date: 16/09/2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Cheryl Pet type: Dog Pet date of birth: Sunday 19 January, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,436.44 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,198.93 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,128.17 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Mon 17 January, 2022. Your standard monthly payment of £4,764.01 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Steven Parker 36 Philip circles Sheilaland PA2Y 4UH Cheryl's Policy Renewal Date: Mon 17 January, 2022 Policy Number: 9R_.X.PCCSF New monthly premium £4,764.01 This year's annual premium £3,198.93 Last year's annual premium £3,234.34 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Fri 05 July, 2024 Dear Mr Walton It's time to renew Cheryl’s cover with Animal Friends . Thank you for trusting us with Cheryl's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Cheryl is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Cheryl It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Cheryl as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Cheryl gets older As Cheryl is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Cheryl is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Mon 17 January, 2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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9R_.X.PCCSF
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16/09/2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Mon 17 January, 2022
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (BAM54/EX_OQGYB3EE) Title Dear Mr Bull, It's time to renew Rebecca's cover with Animal Friends. Thank you for trusting us with Rebecca's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Rebecca has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,016.98 including insurance premium tax. Last year's premium £34.85 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Rebecca with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Bull, It's time to renew Rebecca's cover with Animal Friends. Thank you for trusting us with Rebecca's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Rebecca has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,016.98 including insurance premium tax. Last year's premium £34.85 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Rebecca with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Bull, Dear Mr Bull, Dear Mr Bull, It's time to renew Rebecca's cover with Animal Friends. Thank you for trusting us with Rebecca's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Rebecca's cover with Animal Friends. Thank you for trusting us with Rebecca's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Rebecca's cover with Animal Friends. Thank you for trusting us with Rebecca's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Rebecca has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Rebecca has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Rebecca has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,016.98 including insurance premium tax. Last year's premium £34.85 including insurance premium tax. This year's premium £5,016.98 including insurance premium tax. This year's premium £5,016.98 including insurance premium tax. Last year's premium £34.85 including insurance premium tax. Last year's premium £34.85 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Rebecca with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Rebecca with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Rebecca with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Rebecca. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Rebecca, your renewal will take effect from 10 May, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Janet Berry, Studio 26 Damien road New Declanmouth EC61 8TR Policy Details Policy number: BAM54/EX_OQGYB3EE Policy start date: 10 May, 2023 Policy end date: 2021-02-15 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Rebecca Pet type: Dog Pet date of birth: 21/08/2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,302.59 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,016.98 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £463.27 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 10 May, 2023. Your standard monthly payment of £1,320.16 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Janet Berry Studio 26 Damien road New Declanmouth EC61 8TR Rebecca's Policy Renewal Date: 10 May, 2023 Policy Number: BAM54/EX_OQGYB3EE New monthly premium £1,320.16 This year's annual premium £5,016.98 Last year's annual premium £34.85 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Thu 08 August, 2019 Dear Mr Bull It's time to renew Rebecca’s cover with Animal Friends . Thank you for trusting us with Rebecca's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Rebecca is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Rebecca It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Rebecca as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Rebecca gets older As Rebecca is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Rebecca is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 10 May, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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BAM54/EX_OQGYB3EE
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2021-02-15
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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10 May, 2023
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (1G0./27K17CONCB/5_BO) Title Dear Mr Porter, It's time to renew Rachael's cover with Animal Friends. Thank you for trusting us with Rachael's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Rachael has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,443.40 including insurance premium tax. Last year's premium £3,136.33 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Rachael with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Porter, It's time to renew Rachael's cover with Animal Friends. Thank you for trusting us with Rachael's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Rachael has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,443.40 including insurance premium tax. Last year's premium £3,136.33 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Rachael with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Porter, Dear Mr Porter, Dear Mr Porter, It's time to renew Rachael's cover with Animal Friends. Thank you for trusting us with Rachael's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Rachael's cover with Animal Friends. Thank you for trusting us with Rachael's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Rachael's cover with Animal Friends. Thank you for trusting us with Rachael's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Rachael has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Rachael has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Rachael has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,443.40 including insurance premium tax. Last year's premium £3,136.33 including insurance premium tax. This year's premium £9,443.40 including insurance premium tax. This year's premium £9,443.40 including insurance premium tax. Last year's premium £3,136.33 including insurance premium tax. Last year's premium £3,136.33 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Rachael with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Rachael with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Rachael with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Rachael. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Rachael, your renewal will take effect from 16/05/2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Natasha Brown, Flat 63 Katy square Lukeside G1B 7TR Policy Details Policy number: 1G0./27K17CONCB/5_BO Policy start date: 16/05/2024 Policy end date: Wed 29 May, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Rachael Pet type: Dog Pet date of birth: 2025-03-08 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,754.65 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,443.40 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,503.23 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 16/05/2024. Your standard monthly payment of £2,968.42 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Natasha Brown Flat 63 Katy square Lukeside G1B 7TR Rachael's Policy Renewal Date: 16/05/2024 Policy Number: 1G0./27K17CONCB/5_BO New monthly premium £2,968.42 This year's annual premium £9,443.40 Last year's annual premium £3,136.33 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2021-10-13 Dear Mr Porter It's time to renew Rachael’s cover with Animal Friends . Thank you for trusting us with Rachael's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Rachael is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Rachael It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Rachael as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Rachael gets older As Rachael is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Rachael is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 16/05/2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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1G0./27K17CONCB/5_BO
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Wed 29 May, 2019
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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16/05/2024
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (0OJJYZ_CI) Title Dear Mr Smith, It's time to renew Brett's cover with Animal Friends. Thank you for trusting us with Brett's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Brett has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,091.49 including insurance premium tax. Last year's premium £4,841.88 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Brett with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Smith, It's time to renew Brett's cover with Animal Friends. Thank you for trusting us with Brett's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Brett has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,091.49 including insurance premium tax. Last year's premium £4,841.88 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Brett with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Smith, Dear Mr Smith, Dear Mr Smith, It's time to renew Brett's cover with Animal Friends. Thank you for trusting us with Brett's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Brett's cover with Animal Friends. Thank you for trusting us with Brett's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Brett's cover with Animal Friends. Thank you for trusting us with Brett's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Brett has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Brett has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Brett has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,091.49 including insurance premium tax. Last year's premium £4,841.88 including insurance premium tax. This year's premium £9,091.49 including insurance premium tax. This year's premium £9,091.49 including insurance premium tax. Last year's premium £4,841.88 including insurance premium tax. Last year's premium £4,841.88 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Brett with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Brett with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Brett with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Brett. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Brett, your renewal will take effect from Tue 23 September, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Joanna Wright, Studio 21S Thomas tunnel Mollymouth TN3 6FA Policy Details Policy number: 0OJJYZ_CI Policy start date: Tue 23 September, 2025 Policy end date: 2023-12-05 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Brett Pet type: Dog Pet date of birth: 20 May, 2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,095.51 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,091.49 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,085.72 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Tue 23 September, 2025. Your standard monthly payment of £4,132.67 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Joanna Wright Studio 21S Thomas tunnel Mollymouth TN3 6FA Brett's Policy Renewal Date: Tue 23 September, 2025 Policy Number: 0OJJYZ_CI New monthly premium £4,132.67 This year's annual premium £9,091.49 Last year's annual premium £4,841.88 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Mon 07 March, 2022 Dear Mr Smith It's time to renew Brett’s cover with Animal Friends . Thank you for trusting us with Brett's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Brett is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Brett It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Brett as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Brett gets older As Brett is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Brett is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Tue 23 September, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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0OJJYZ_CI
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2023-12-05
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Tue 23 September, 2025
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (tt.ww-uqjpszvuhj) Title Dear Mr Haynes, It's time to renew Anthony's cover with Animal Friends. Thank you for trusting us with Anthony's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Anthony has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,038.43 including insurance premium tax. Last year's premium £8,815.33 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Anthony with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Haynes, It's time to renew Anthony's cover with Animal Friends. Thank you for trusting us with Anthony's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Anthony has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,038.43 including insurance premium tax. Last year's premium £8,815.33 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Anthony with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Haynes, Dear Mr Haynes, Dear Mr Haynes, It's time to renew Anthony's cover with Animal Friends. Thank you for trusting us with Anthony's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Anthony's cover with Animal Friends. Thank you for trusting us with Anthony's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Anthony's cover with Animal Friends. Thank you for trusting us with Anthony's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Anthony has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Anthony has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Anthony has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,038.43 including insurance premium tax. Last year's premium £8,815.33 including insurance premium tax. This year's premium £9,038.43 including insurance premium tax. This year's premium £9,038.43 including insurance premium tax. Last year's premium £8,815.33 including insurance premium tax. Last year's premium £8,815.33 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Anthony with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Anthony with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Anthony with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Anthony. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Anthony, your renewal will take effect from 20/02/23. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Elaine Baxter, Studio 6 Hughes mountains Whitefort L3 9RT Policy Details Policy number: tt.ww-uqjpszvuhj Policy start date: 20/02/23 Policy end date: 01/04/21 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Anthony Pet type: Dog Pet date of birth: 11/05/19 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,155.40 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,038.43 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,224.93 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 20/02/23. Your standard monthly payment of £6,584.67 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Elaine Baxter Studio 6 Hughes mountains Whitefort L3 9RT Anthony's Policy Renewal Date: 20/02/23 Policy Number: tt.ww-uqjpszvuhj New monthly premium £6,584.67 This year's annual premium £9,038.43 Last year's annual premium £8,815.33 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 25/07/24 Dear Mr Haynes It's time to renew Anthony’s cover with Animal Friends . Thank you for trusting us with Anthony's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Anthony is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Anthony It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Anthony as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Anthony gets older As Anthony is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Anthony is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 20/02/23. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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01/04/21
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20/02/23
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2024-01-31
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Your Policy Renewal - Animal Friends (9BXPD6/72EC0D30) Title Dear Mr Williams, It's time to renew Abdul's cover with Animal Friends. Thank you for trusting us with Abdul's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Abdul has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,676.59 including insurance premium tax. Last year's premium £5,295.17 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Abdul with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Williams, It's time to renew Abdul's cover with Animal Friends. Thank you for trusting us with Abdul's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Abdul has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,676.59 including insurance premium tax. Last year's premium £5,295.17 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Abdul with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Williams, Dear Mr Williams, Dear Mr Williams, It's time to renew Abdul's cover with Animal Friends. Thank you for trusting us with Abdul's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Abdul's cover with Animal Friends. Thank you for trusting us with Abdul's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Abdul's cover with Animal Friends. Thank you for trusting us with Abdul's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Abdul has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Abdul has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Abdul has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,676.59 including insurance premium tax. Last year's premium £5,295.17 including insurance premium tax. This year's premium £7,676.59 including insurance premium tax. This year's premium £7,676.59 including insurance premium tax. Last year's premium £5,295.17 including insurance premium tax. Last year's premium £5,295.17 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Abdul with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Abdul with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Abdul with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Abdul. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Abdul, your renewal will take effect from 2020-09-03. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Abbie Myers, 7 Bird mount Henryton KW26 7EJ Policy Details Policy number: 9BXPD6/72EC0D30 Policy start date: 2020-09-03 Policy end date: 02 May, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Abdul Pet type: Dog Pet date of birth: 11 September, 2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,494.35 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,676.59 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,380.23 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2020-09-03. Your standard monthly payment of £3,121.82 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Abbie Myers 7 Bird mount Henryton KW26 7EJ Abdul's Policy Renewal Date: 2020-09-03 Policy Number: 9BXPD6/72EC0D30 New monthly premium £3,121.82 This year's annual premium £7,676.59 Last year's annual premium £5,295.17 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2025-07-21 Dear Mr Williams It's time to renew Abdul’s cover with Animal Friends . Thank you for trusting us with Abdul's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Abdul is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Abdul It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Abdul as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Abdul gets older As Abdul is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Abdul is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2020-09-03. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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9BXPD6/72EC0D30
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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02 May, 2025
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2020-09-03
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (NVRZ-ZEGVX-HWLZBDYAJ) Title Dear Mr Doyle, It's time to renew Leigh's cover with Animal Friends. Thank you for trusting us with Leigh's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Leigh has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,641.29 including insurance premium tax. Last year's premium £4,652.33 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Leigh with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Doyle, It's time to renew Leigh's cover with Animal Friends. Thank you for trusting us with Leigh's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Leigh has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,641.29 including insurance premium tax. Last year's premium £4,652.33 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Leigh with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Doyle, Dear Mr Doyle, Dear Mr Doyle, It's time to renew Leigh's cover with Animal Friends. Thank you for trusting us with Leigh's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Leigh's cover with Animal Friends. Thank you for trusting us with Leigh's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Leigh's cover with Animal Friends. Thank you for trusting us with Leigh's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Leigh has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Leigh has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Leigh has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,641.29 including insurance premium tax. Last year's premium £4,652.33 including insurance premium tax. This year's premium £1,641.29 including insurance premium tax. This year's premium £1,641.29 including insurance premium tax. Last year's premium £4,652.33 including insurance premium tax. Last year's premium £4,652.33 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Leigh with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Leigh with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Leigh with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Leigh. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Leigh, your renewal will take effect from Sat 22 July, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Allan Davidson, 8 Carole vista Lowefurt S94 9DH Policy Details Policy number: NVRZ-ZEGVX-HWLZBDYAJ Policy start date: Sat 22 July, 2023 Policy end date: 01/03/19 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Leigh Pet type: Dog Pet date of birth: 28/06/2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,283.54 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,641.29 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,081.85 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sat 22 July, 2023. Your standard monthly payment of £1,309.69 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Allan Davidson 8 Carole vista Lowefurt S94 9DH Leigh's Policy Renewal Date: Sat 22 July, 2023 Policy Number: NVRZ-ZEGVX-HWLZBDYAJ New monthly premium £1,309.69 This year's annual premium £1,641.29 Last year's annual premium £4,652.33 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2024-11-13 Dear Mr Doyle It's time to renew Leigh’s cover with Animal Friends . Thank you for trusting us with Leigh's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Leigh is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Leigh It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Leigh as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Leigh gets older As Leigh is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Leigh is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sat 22 July, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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NVRZ-ZEGVX-HWLZBDYAJ
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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01/03/19
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Sat 22 July, 2023
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (DBYXIA-VO) Title Dear Mr Hussain, It's time to renew Jill's cover with Animal Friends. Thank you for trusting us with Jill's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jill has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,003.28 including insurance premium tax. Last year's premium £8,496.72 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jill with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Hussain, It's time to renew Jill's cover with Animal Friends. Thank you for trusting us with Jill's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jill has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,003.28 including insurance premium tax. Last year's premium £8,496.72 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jill with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Hussain, Dear Mr Hussain, Dear Mr Hussain, It's time to renew Jill's cover with Animal Friends. Thank you for trusting us with Jill's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jill's cover with Animal Friends. Thank you for trusting us with Jill's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jill's cover with Animal Friends. Thank you for trusting us with Jill's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jill has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jill has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jill has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,003.28 including insurance premium tax. Last year's premium £8,496.72 including insurance premium tax. This year's premium £8,003.28 including insurance premium tax. This year's premium £8,003.28 including insurance premium tax. Last year's premium £8,496.72 including insurance premium tax. Last year's premium £8,496.72 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jill with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jill with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jill with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Jill. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Jill, your renewal will take effect from Thursday 07 October, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Hannah Ross, Flat 66J Elliott street East Aaronburgh BH3B 3NW Policy Details Policy number: DBYXIA-VO Policy start date: Thursday 07 October, 2021 Policy end date: 2024-10-13 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Jill Pet type: Dog Pet date of birth: 18/10/19 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,136.71 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,003.28 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,214.51 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Thursday 07 October, 2021. Your standard monthly payment of £9,680.88 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Hannah Ross Flat 66J Elliott street East Aaronburgh BH3B 3NW Jill's Policy Renewal Date: Thursday 07 October, 2021 Policy Number: DBYXIA-VO New monthly premium £9,680.88 This year's annual premium £8,003.28 Last year's annual premium £8,496.72 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 12 January, 2025 Dear Mr Hussain It's time to renew Jill’s cover with Animal Friends . Thank you for trusting us with Jill's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Jill is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Jill It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Jill as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Jill gets older As Jill is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Jill is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Thursday 07 October, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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DBYXIA-VO
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2024-10-13
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Thursday 07 October, 2021
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (93HOLA4-YJU5FL5CT2CDB5Q) Title Dear Mr Tucker, It's time to renew Sian's cover with Animal Friends. Thank you for trusting us with Sian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,061.67 including insurance premium tax. Last year's premium £4,494.06 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Tucker, It's time to renew Sian's cover with Animal Friends. Thank you for trusting us with Sian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,061.67 including insurance premium tax. Last year's premium £4,494.06 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Tucker, Dear Mr Tucker, Dear Mr Tucker, It's time to renew Sian's cover with Animal Friends. Thank you for trusting us with Sian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sian's cover with Animal Friends. Thank you for trusting us with Sian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sian's cover with Animal Friends. Thank you for trusting us with Sian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,061.67 including insurance premium tax. Last year's premium £4,494.06 including insurance premium tax. This year's premium £8,061.67 including insurance premium tax. This year's premium £8,061.67 including insurance premium tax. Last year's premium £4,494.06 including insurance premium tax. Last year's premium £4,494.06 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Sian. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Sian, your renewal will take effect from 24/09/22. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Matthew Robson, 66 Lowe view Wrightbury BN1 9JW Policy Details Policy number: 93HOLA4-YJU5FL5CT2CDB5Q Policy start date: 24/09/22 Policy end date: Sat 02 September, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Sian Pet type: Dog Pet date of birth: 19/11/2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,909.95 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,061.67 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,526.08 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 24/09/22. Your standard monthly payment of £9,522.49 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Matthew Robson 66 Lowe view Wrightbury BN1 9JW Sian's Policy Renewal Date: 24/09/22 Policy Number: 93HOLA4-YJU5FL5CT2CDB5Q New monthly premium £9,522.49 This year's annual premium £8,061.67 Last year's annual premium £4,494.06 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 05/08/2020 Dear Mr Tucker It's time to renew Sian’s cover with Animal Friends . Thank you for trusting us with Sian's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Sian is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Sian It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Sian as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Sian gets older As Sian is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Sian is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 24/09/22. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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93HOLA4-YJU5FL5CT2CDB5Q
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Sat 02 September, 2023
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24/09/22
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (N0DYYGQB0SVIO4B8NS/MTF) Title Dear Mr Young, It's time to renew Aaron's cover with Animal Friends. Thank you for trusting us with Aaron's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Aaron has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,355.19 including insurance premium tax. Last year's premium £638.09 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Aaron with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Young, It's time to renew Aaron's cover with Animal Friends. Thank you for trusting us with Aaron's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Aaron has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,355.19 including insurance premium tax. Last year's premium £638.09 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Aaron with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Young, Dear Mr Young, Dear Mr Young, It's time to renew Aaron's cover with Animal Friends. Thank you for trusting us with Aaron's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Aaron's cover with Animal Friends. Thank you for trusting us with Aaron's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Aaron's cover with Animal Friends. Thank you for trusting us with Aaron's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Aaron has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Aaron has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Aaron has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,355.19 including insurance premium tax. Last year's premium £638.09 including insurance premium tax. This year's premium £4,355.19 including insurance premium tax. This year's premium £4,355.19 including insurance premium tax. Last year's premium £638.09 including insurance premium tax. Last year's premium £638.09 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Aaron with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Aaron with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Aaron with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Aaron. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Aaron, your renewal will take effect from Sun 27 December, 2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Damian Dixon, 9 Neil crossroad East Connorberg DY43 6LJ Policy Details Policy number: N0DYYGQB0SVIO4B8NS/MTF Policy start date: Sun 27 December, 2020 Policy end date: 16/03/20 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Aaron Pet type: Dog Pet date of birth: 12 March, 2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,390.73 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,355.19 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,900.52 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sun 27 December, 2020. Your standard monthly payment of £2,124.27 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Damian Dixon 9 Neil crossroad East Connorberg DY43 6LJ Aaron's Policy Renewal Date: Sun 27 December, 2020 Policy Number: N0DYYGQB0SVIO4B8NS/MTF New monthly premium £2,124.27 This year's annual premium £4,355.19 Last year's annual premium £638.09 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 19 July, 2025 Dear Mr Young It's time to renew Aaron’s cover with Animal Friends . Thank you for trusting us with Aaron's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Aaron is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Aaron It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Aaron as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Aaron gets older As Aaron is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Aaron is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sun 27 December, 2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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N0DYYGQB0SVIO4B8NS/MTF
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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16/03/20
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Sun 27 December, 2020
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (lgu.fpng/oq) Title Dear Mr Franklin, It's time to renew Jennifer's cover with Animal Friends. Thank you for trusting us with Jennifer's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jennifer has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,526.35 including insurance premium tax. Last year's premium £594.17 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jennifer with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Franklin, It's time to renew Jennifer's cover with Animal Friends. Thank you for trusting us with Jennifer's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jennifer has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,526.35 including insurance premium tax. Last year's premium £594.17 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jennifer with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Franklin, Dear Mr Franklin, Dear Mr Franklin, It's time to renew Jennifer's cover with Animal Friends. Thank you for trusting us with Jennifer's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jennifer's cover with Animal Friends. Thank you for trusting us with Jennifer's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jennifer's cover with Animal Friends. Thank you for trusting us with Jennifer's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jennifer has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jennifer has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jennifer has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,526.35 including insurance premium tax. Last year's premium £594.17 including insurance premium tax. This year's premium £9,526.35 including insurance premium tax. This year's premium £9,526.35 including insurance premium tax. Last year's premium £594.17 including insurance premium tax. Last year's premium £594.17 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jennifer with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jennifer with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jennifer with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Jennifer. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Jennifer, your renewal will take effect from Friday 05 December, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Emma King, 641 Roberts mission Lake Katieland DN72 6WD Policy Details Policy number: lgu.fpng/oq Policy start date: Friday 05 December, 2025 Policy end date: 2025-11-17 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Jennifer Pet type: Dog Pet date of birth: 23/08/19 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,872.05 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,526.35 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,564.05 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Friday 05 December, 2025. Your standard monthly payment of £7,039.63 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Emma King 641 Roberts mission Lake Katieland DN72 6WD Jennifer's Policy Renewal Date: Friday 05 December, 2025 Policy Number: lgu.fpng/oq New monthly premium £7,039.63 This year's annual premium £9,526.35 Last year's annual premium £594.17 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Monday 10 February, 2025 Dear Mr Franklin It's time to renew Jennifer’s cover with Animal Friends . Thank you for trusting us with Jennifer's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Jennifer is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Jennifer It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Jennifer as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Jennifer gets older As Jennifer is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Jennifer is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Friday 05 December, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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lgu.fpng/oq
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2025-11-17
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Friday 05 December, 2025
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (1EK589WCJXKZ0AQYH4EQD) Title Dear Mr Davis, It's time to renew Pamela's cover with Animal Friends. Thank you for trusting us with Pamela's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Pamela has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,634.82 including insurance premium tax. Last year's premium £3,534.75 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Pamela with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Davis, It's time to renew Pamela's cover with Animal Friends. Thank you for trusting us with Pamela's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Pamela has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,634.82 including insurance premium tax. Last year's premium £3,534.75 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Pamela with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Davis, Dear Mr Davis, Dear Mr Davis, It's time to renew Pamela's cover with Animal Friends. Thank you for trusting us with Pamela's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Pamela's cover with Animal Friends. Thank you for trusting us with Pamela's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Pamela's cover with Animal Friends. Thank you for trusting us with Pamela's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Pamela has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Pamela has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Pamela has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,634.82 including insurance premium tax. Last year's premium £3,534.75 including insurance premium tax. This year's premium £4,634.82 including insurance premium tax. This year's premium £4,634.82 including insurance premium tax. Last year's premium £3,534.75 including insurance premium tax. Last year's premium £3,534.75 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Pamela with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Pamela with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Pamela with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Pamela. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Pamela, your renewal will take effect from Saturday 15 February, 2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dean Simpson, Studio 2 Hart underpass Leanneside G38 3LL Policy Details Policy number: 1EK589WCJXKZ0AQYH4EQD Policy start date: Saturday 15 February, 2020 Policy end date: 2019-02-01 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Pamela Pet type: Dog Pet date of birth: 2023-12-24 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,933.65 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,634.82 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,665.73 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Saturday 15 February, 2020. Your standard monthly payment of £8,126.66 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dean Simpson Studio 2 Hart underpass Leanneside G38 3LL Pamela's Policy Renewal Date: Saturday 15 February, 2020 Policy Number: 1EK589WCJXKZ0AQYH4EQD New monthly premium £8,126.66 This year's annual premium £4,634.82 Last year's annual premium £3,534.75 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sat 06 April, 2024 Dear Mr Davis It's time to renew Pamela’s cover with Animal Friends . Thank you for trusting us with Pamela's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Pamela is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Pamela It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Pamela as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Pamela gets older As Pamela is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Pamela is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Saturday 15 February, 2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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1EK589WCJXKZ0AQYH4EQD
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2019-02-01
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Saturday 15 February, 2020
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (QHXM8FOUO) Title Dear Mr Singh, It's time to renew Jonathan's cover with Animal Friends. Thank you for trusting us with Jonathan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jonathan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £435.61 including insurance premium tax. Last year's premium £2,244.12 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jonathan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Singh, It's time to renew Jonathan's cover with Animal Friends. Thank you for trusting us with Jonathan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jonathan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £435.61 including insurance premium tax. Last year's premium £2,244.12 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jonathan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Singh, Dear Mr Singh, Dear Mr Singh, It's time to renew Jonathan's cover with Animal Friends. Thank you for trusting us with Jonathan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jonathan's cover with Animal Friends. Thank you for trusting us with Jonathan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jonathan's cover with Animal Friends. Thank you for trusting us with Jonathan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jonathan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jonathan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jonathan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £435.61 including insurance premium tax. Last year's premium £2,244.12 including insurance premium tax. This year's premium £435.61 including insurance premium tax. This year's premium £435.61 including insurance premium tax. Last year's premium £2,244.12 including insurance premium tax. Last year's premium £2,244.12 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jonathan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jonathan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jonathan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Jonathan. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Jonathan, your renewal will take effect from 2021-11-21. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Philip Clark, 049 Edward plains North Gerald PA8 4FN Policy Details Policy number: QHXM8FOUO Policy start date: 2021-11-21 Policy end date: 16/11/2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Jonathan Pet type: Dog Pet date of birth: Monday 10 July, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,743.88 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £435.61 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,137.89 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2021-11-21. Your standard monthly payment of £4,537.87 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Philip Clark 049 Edward plains North Gerald PA8 4FN Jonathan's Policy Renewal Date: 2021-11-21 Policy Number: QHXM8FOUO New monthly premium £4,537.87 This year's annual premium £435.61 Last year's annual premium £2,244.12 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Tuesday 24 December, 2019 Dear Mr Singh It's time to renew Jonathan’s cover with Animal Friends . Thank you for trusting us with Jonathan's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Jonathan is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Jonathan It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Jonathan as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Jonathan gets older As Jonathan is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Jonathan is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2021-11-21. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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QHXM8FOUO
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16/11/2025
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2021-11-21
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (VUT_QVK8R4F19GWZKB) Title Dear Mr Ali, It's time to renew Louis's cover with Animal Friends. Thank you for trusting us with Louis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Louis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,577.64 including insurance premium tax. Last year's premium £3,972.85 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Louis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Ali, It's time to renew Louis's cover with Animal Friends. Thank you for trusting us with Louis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Louis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,577.64 including insurance premium tax. Last year's premium £3,972.85 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Louis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Ali, Dear Mr Ali, Dear Mr Ali, It's time to renew Louis's cover with Animal Friends. Thank you for trusting us with Louis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Louis's cover with Animal Friends. Thank you for trusting us with Louis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Louis's cover with Animal Friends. Thank you for trusting us with Louis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Louis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Louis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Louis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,577.64 including insurance premium tax. Last year's premium £3,972.85 including insurance premium tax. This year's premium £3,577.64 including insurance premium tax. This year's premium £3,577.64 including insurance premium tax. Last year's premium £3,972.85 including insurance premium tax. Last year's premium £3,972.85 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Louis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Louis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Louis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Louis. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Louis, your renewal will take effect from 02 September, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Simon Newman, 9 Chapman parkways East Michael IV4 4HS Policy Details Policy number: VUT_QVK8R4F19GWZKB Policy start date: 02 September, 2025 Policy end date: 2021-09-23 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Louis Pet type: Dog Pet date of birth: Tue 02 April, 2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £578.99 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,577.64 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,300.18 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 02 September, 2025. Your standard monthly payment of £5,507.60 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Simon Newman 9 Chapman parkways East Michael IV4 4HS Louis's Policy Renewal Date: 02 September, 2025 Policy Number: VUT_QVK8R4F19GWZKB New monthly premium £5,507.60 This year's annual premium £3,577.64 Last year's annual premium £3,972.85 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2024-06-07 Dear Mr Ali It's time to renew Louis’s cover with Animal Friends . Thank you for trusting us with Louis's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Louis is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Louis It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Louis as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Louis gets older As Louis is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Louis is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 02 September, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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VUT_QVK8R4F19GWZKB
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2021-09-23
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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02 September, 2025
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (8.7OOUNHKT308HQKZC) Title Dear Mr Roberts, It's time to renew Kevin's cover with Animal Friends. Thank you for trusting us with Kevin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kevin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £423.83 including insurance premium tax. Last year's premium £245.46 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kevin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Roberts, It's time to renew Kevin's cover with Animal Friends. Thank you for trusting us with Kevin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kevin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £423.83 including insurance premium tax. Last year's premium £245.46 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kevin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Roberts, Dear Mr Roberts, Dear Mr Roberts, It's time to renew Kevin's cover with Animal Friends. Thank you for trusting us with Kevin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kevin's cover with Animal Friends. Thank you for trusting us with Kevin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kevin's cover with Animal Friends. Thank you for trusting us with Kevin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kevin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kevin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kevin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £423.83 including insurance premium tax. Last year's premium £245.46 including insurance premium tax. This year's premium £423.83 including insurance premium tax. This year's premium £423.83 including insurance premium tax. Last year's premium £245.46 including insurance premium tax. Last year's premium £245.46 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kevin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kevin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kevin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Kevin. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Kevin, your renewal will take effect from 10/06/2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr William Hughes-Pearce, 119 Robinson ranch Francisbury W7 1TL Policy Details Policy number: 8.7OOUNHKT308HQKZC Policy start date: 10/06/2019 Policy end date: Thu 17 November, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Kevin Pet type: Dog Pet date of birth: 12/09/2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,812.33 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £423.83 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,252.42 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 10/06/2019. Your standard monthly payment of £4,672.53 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr William Hughes-Pearce 119 Robinson ranch Francisbury W7 1TL Kevin's Policy Renewal Date: 10/06/2019 Policy Number: 8.7OOUNHKT308HQKZC New monthly premium £4,672.53 This year's annual premium £423.83 Last year's annual premium £245.46 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 09 October, 2021 Dear Mr Roberts It's time to renew Kevin’s cover with Animal Friends . Thank you for trusting us with Kevin's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Kevin is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Kevin It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Kevin as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Kevin gets older As Kevin is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Kevin is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 10/06/2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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8.7OOUNHKT308HQKZC
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Thu 17 November, 2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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10/06/2019
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (41V/8VMYOG4PVI9BX7/CK/ZE) Title Dear Mr Robinson, It's time to renew Pauline's cover with Animal Friends. Thank you for trusting us with Pauline's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Pauline has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,461.43 including insurance premium tax. Last year's premium £1,084.38 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Pauline with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Robinson, It's time to renew Pauline's cover with Animal Friends. Thank you for trusting us with Pauline's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Pauline has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,461.43 including insurance premium tax. Last year's premium £1,084.38 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Pauline with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Robinson, Dear Mr Robinson, Dear Mr Robinson, It's time to renew Pauline's cover with Animal Friends. Thank you for trusting us with Pauline's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Pauline's cover with Animal Friends. Thank you for trusting us with Pauline's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Pauline's cover with Animal Friends. Thank you for trusting us with Pauline's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Pauline has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Pauline has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Pauline has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,461.43 including insurance premium tax. Last year's premium £1,084.38 including insurance premium tax. This year's premium £7,461.43 including insurance premium tax. This year's premium £7,461.43 including insurance premium tax. Last year's premium £1,084.38 including insurance premium tax. Last year's premium £1,084.38 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Pauline with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Pauline with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Pauline with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Pauline. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Pauline, your renewal will take effect from Tue 12 March, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dorothy Robinson, Flat 79x Weston port North Kerryside W53 5YL Policy Details Policy number: 41V/8VMYOG4PVI9BX7/CK/ZE Policy start date: Tue 12 March, 2024 Policy end date: Wednesday 31 March, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Pauline Pet type: Dog Pet date of birth: 08/12/2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,484.91 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,461.43 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,530.28 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Tue 12 March, 2024. Your standard monthly payment of £9,389.83 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dorothy Robinson Flat 79x Weston port North Kerryside W53 5YL Pauline's Policy Renewal Date: Tue 12 March, 2024 Policy Number: 41V/8VMYOG4PVI9BX7/CK/ZE New monthly premium £9,389.83 This year's annual premium £7,461.43 Last year's annual premium £1,084.38 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 20 July, 2019 Dear Mr Robinson It's time to renew Pauline’s cover with Animal Friends . Thank you for trusting us with Pauline's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Pauline is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Pauline It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Pauline as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Pauline gets older As Pauline is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Pauline is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Tue 12 March, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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41V/8VMYOG4PVI9BX7/CK/ZE
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Wednesday 31 March, 2021
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Tue 12 March, 2024
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (WZWXL1L1) Title Dear Mr Roberts, It's time to renew Alexander's cover with Animal Friends. Thank you for trusting us with Alexander's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Alexander has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,079.94 including insurance premium tax. Last year's premium £1,204.98 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Alexander with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Roberts, It's time to renew Alexander's cover with Animal Friends. Thank you for trusting us with Alexander's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Alexander has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,079.94 including insurance premium tax. Last year's premium £1,204.98 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Alexander with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Roberts, Dear Mr Roberts, Dear Mr Roberts, It's time to renew Alexander's cover with Animal Friends. Thank you for trusting us with Alexander's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Alexander's cover with Animal Friends. Thank you for trusting us with Alexander's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Alexander's cover with Animal Friends. Thank you for trusting us with Alexander's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Alexander has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Alexander has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Alexander has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,079.94 including insurance premium tax. Last year's premium £1,204.98 including insurance premium tax. This year's premium £5,079.94 including insurance premium tax. This year's premium £5,079.94 including insurance premium tax. Last year's premium £1,204.98 including insurance premium tax. Last year's premium £1,204.98 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Alexander with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Alexander with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Alexander with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Alexander. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Alexander, your renewal will take effect from 29/08/2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Eric Brown, Studio 3 Lewis isle Newtonport S6 1HA Policy Details Policy number: WZWXL1L1 Policy start date: 29/08/2024 Policy end date: 17/10/2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Alexander Pet type: Dog Pet date of birth: 04/09/2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,338.16 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,079.94 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,056.69 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 29/08/2024. Your standard monthly payment of £5,199.56 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Eric Brown Studio 3 Lewis isle Newtonport S6 1HA Alexander's Policy Renewal Date: 29/08/2024 Policy Number: WZWXL1L1 New monthly premium £5,199.56 This year's annual premium £5,079.94 Last year's annual premium £1,204.98 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 05 May, 2022 Dear Mr Roberts It's time to renew Alexander’s cover with Animal Friends . Thank you for trusting us with Alexander's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Alexander is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Alexander It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Alexander as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Alexander gets older As Alexander is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Alexander is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 29/08/2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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17/10/2024
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29/08/2024
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (IJJO-CMIAQGCQZLI) Title Dear Mr Brookes, It's time to renew Sylvia's cover with Animal Friends. Thank you for trusting us with Sylvia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sylvia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,571.02 including insurance premium tax. Last year's premium £3,210.44 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sylvia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Brookes, It's time to renew Sylvia's cover with Animal Friends. Thank you for trusting us with Sylvia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sylvia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,571.02 including insurance premium tax. Last year's premium £3,210.44 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sylvia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Brookes, Dear Mr Brookes, Dear Mr Brookes, It's time to renew Sylvia's cover with Animal Friends. Thank you for trusting us with Sylvia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sylvia's cover with Animal Friends. Thank you for trusting us with Sylvia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sylvia's cover with Animal Friends. Thank you for trusting us with Sylvia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sylvia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sylvia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sylvia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,571.02 including insurance premium tax. Last year's premium £3,210.44 including insurance premium tax. This year's premium £2,571.02 including insurance premium tax. This year's premium £2,571.02 including insurance premium tax. Last year's premium £3,210.44 including insurance premium tax. Last year's premium £3,210.44 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sylvia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sylvia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sylvia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Sylvia. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Sylvia, your renewal will take effect from 02 April, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Guy Taylor, Flat 32 Grace mountain Foxland M05 5BF Policy Details Policy number: IJJO-CMIAQGCQZLI Policy start date: 02 April, 2024 Policy end date: 03/12/22 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Sylvia Pet type: Dog Pet date of birth: Friday 04 March, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,414.62 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,571.02 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,630.72 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 02 April, 2024. Your standard monthly payment of £5,655.05 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Guy Taylor Flat 32 Grace mountain Foxland M05 5BF Sylvia's Policy Renewal Date: 02 April, 2024 Policy Number: IJJO-CMIAQGCQZLI New monthly premium £5,655.05 This year's annual premium £2,571.02 Last year's annual premium £3,210.44 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 09/08/2024 Dear Mr Brookes It's time to renew Sylvia’s cover with Animal Friends . Thank you for trusting us with Sylvia's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Sylvia is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Sylvia It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Sylvia as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Sylvia gets older As Sylvia is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Sylvia is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 02 April, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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IJJO-CMIAQGCQZLI
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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03/12/22
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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02 April, 2024
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (OG64N2OE) Title Dear Mr Green, It's time to renew Duncan's cover with Animal Friends. Thank you for trusting us with Duncan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Duncan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £275.67 including insurance premium tax. Last year's premium £3,857.23 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Duncan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Green, It's time to renew Duncan's cover with Animal Friends. Thank you for trusting us with Duncan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Duncan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £275.67 including insurance premium tax. Last year's premium £3,857.23 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Duncan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Green, Dear Mr Green, Dear Mr Green, It's time to renew Duncan's cover with Animal Friends. Thank you for trusting us with Duncan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Duncan's cover with Animal Friends. Thank you for trusting us with Duncan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Duncan's cover with Animal Friends. Thank you for trusting us with Duncan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Duncan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Duncan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Duncan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £275.67 including insurance premium tax. Last year's premium £3,857.23 including insurance premium tax. This year's premium £275.67 including insurance premium tax. This year's premium £275.67 including insurance premium tax. Last year's premium £3,857.23 including insurance premium tax. Last year's premium £3,857.23 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Duncan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Duncan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Duncan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Duncan. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Duncan, your renewal will take effect from 22 March, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Natalie Baker, Flat 78s Cole crest Fletchermouth G8E 9NA Policy Details Policy number: OG64N2OE Policy start date: 22 March, 2019 Policy end date: Friday 02 December, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Duncan Pet type: Dog Pet date of birth: Mon 01 December, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,712.13 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £275.67 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,950.16 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 22 March, 2019. Your standard monthly payment of £5,425.93 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Natalie Baker Flat 78s Cole crest Fletchermouth G8E 9NA Duncan's Policy Renewal Date: 22 March, 2019 Policy Number: OG64N2OE New monthly premium £5,425.93 This year's annual premium £275.67 Last year's annual premium £3,857.23 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Fri 20 December, 2019 Dear Mr Green It's time to renew Duncan’s cover with Animal Friends . Thank you for trusting us with Duncan's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Duncan is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Duncan It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Duncan as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Duncan gets older As Duncan is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Duncan is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 22 March, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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OG64N2OE
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Friday 02 December, 2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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22 March, 2019
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (zqeq.kgcyut) Title Dear Mr Smith, It's time to renew Kelly's cover with Animal Friends. Thank you for trusting us with Kelly's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kelly has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £11.99 including insurance premium tax. Last year's premium £5,928.88 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kelly with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Smith, It's time to renew Kelly's cover with Animal Friends. Thank you for trusting us with Kelly's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kelly has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £11.99 including insurance premium tax. Last year's premium £5,928.88 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kelly with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Smith, Dear Mr Smith, Dear Mr Smith, It's time to renew Kelly's cover with Animal Friends. Thank you for trusting us with Kelly's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kelly's cover with Animal Friends. Thank you for trusting us with Kelly's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kelly's cover with Animal Friends. Thank you for trusting us with Kelly's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kelly has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kelly has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kelly has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £11.99 including insurance premium tax. Last year's premium £5,928.88 including insurance premium tax. This year's premium £11.99 including insurance premium tax. This year's premium £11.99 including insurance premium tax. Last year's premium £5,928.88 including insurance premium tax. Last year's premium £5,928.88 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kelly with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kelly with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kelly with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Kelly. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Kelly, your renewal will take effect from 25/04/22. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Lauren Pearson, 907 Kelly village New Heatherchester E2 8WW Policy Details Policy number: zqeq.kgcyut Policy start date: 25/04/22 Policy end date: Sunday 21 November, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Kelly Pet type: Dog Pet date of birth: Wed 08 April, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,108.88 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £11.99 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,433.65 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 25/04/22. Your standard monthly payment of £9,456.65 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Lauren Pearson 907 Kelly village New Heatherchester E2 8WW Kelly's Policy Renewal Date: 25/04/22 Policy Number: zqeq.kgcyut New monthly premium £9,456.65 This year's annual premium £11.99 Last year's annual premium £5,928.88 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Mon 11 October, 2021 Dear Mr Smith It's time to renew Kelly’s cover with Animal Friends . Thank you for trusting us with Kelly's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Kelly is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Kelly It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Kelly as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Kelly gets older As Kelly is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Kelly is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 25/04/22. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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zqeq.kgcyut
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Sunday 21 November, 2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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25/04/22
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (4R-VNJIFS/YWHHHCD.ZFX) Title Dear Mr Webb, It's time to renew Hazel's cover with Animal Friends. Thank you for trusting us with Hazel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Hazel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,939.17 including insurance premium tax. Last year's premium £3,937.10 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Hazel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Webb, It's time to renew Hazel's cover with Animal Friends. Thank you for trusting us with Hazel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Hazel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,939.17 including insurance premium tax. Last year's premium £3,937.10 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Hazel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Webb, Dear Mr Webb, Dear Mr Webb, It's time to renew Hazel's cover with Animal Friends. Thank you for trusting us with Hazel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Hazel's cover with Animal Friends. Thank you for trusting us with Hazel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Hazel's cover with Animal Friends. Thank you for trusting us with Hazel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Hazel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Hazel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Hazel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,939.17 including insurance premium tax. Last year's premium £3,937.10 including insurance premium tax. This year's premium £4,939.17 including insurance premium tax. This year's premium £4,939.17 including insurance premium tax. Last year's premium £3,937.10 including insurance premium tax. Last year's premium £3,937.10 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Hazel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Hazel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Hazel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Hazel. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Hazel, your renewal will take effect from 27/01/26. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mrs Sarah Houghton, Flat 66Y Smith haven New Sheila HR69 4YR Policy Details Policy number: 4R-VNJIFS/YWHHHCD.ZFX Policy start date: 27/01/26 Policy end date: Fri 06 December, 2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Hazel Pet type: Dog Pet date of birth: Sunday 24 April, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,687.29 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,939.17 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,525.96 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 27/01/26. Your standard monthly payment of £7,498.55 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mrs Sarah Houghton Flat 66Y Smith haven New Sheila HR69 4YR Hazel's Policy Renewal Date: 27/01/26 Policy Number: 4R-VNJIFS/YWHHHCD.ZFX New monthly premium £7,498.55 This year's annual premium £4,939.17 Last year's annual premium £3,937.10 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 25 March, 2019 Dear Mr Webb It's time to renew Hazel’s cover with Animal Friends . Thank you for trusting us with Hazel's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Hazel is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Hazel It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Hazel as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Hazel gets older As Hazel is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Hazel is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 27/01/26. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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4R-VNJIFS/YWHHHCD.ZFX
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Fri 06 December, 2024
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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27/01/26
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (MI4VNTDCV5._MPIW) Title Dear Mr Shaw, It's time to renew Kim's cover with Animal Friends. Thank you for trusting us with Kim's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kim has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,428.59 including insurance premium tax. Last year's premium £201.09 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kim with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Shaw, It's time to renew Kim's cover with Animal Friends. Thank you for trusting us with Kim's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kim has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,428.59 including insurance premium tax. Last year's premium £201.09 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kim with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Shaw, Dear Mr Shaw, Dear Mr Shaw, It's time to renew Kim's cover with Animal Friends. Thank you for trusting us with Kim's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kim's cover with Animal Friends. Thank you for trusting us with Kim's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kim's cover with Animal Friends. Thank you for trusting us with Kim's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kim has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kim has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kim has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,428.59 including insurance premium tax. Last year's premium £201.09 including insurance premium tax. This year's premium £3,428.59 including insurance premium tax. This year's premium £3,428.59 including insurance premium tax. Last year's premium £201.09 including insurance premium tax. Last year's premium £201.09 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kim with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kim with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kim with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Kim. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Kim, your renewal will take effect from 05/12/19. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Paula Jones, Studio 55g Williams highway Elliotport L23 6TT Policy Details Policy number: MI4VNTDCV5._MPIW Policy start date: 05/12/19 Policy end date: 08 February, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Kim Pet type: Dog Pet date of birth: 09/01/24 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,392.35 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,428.59 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,685.93 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 05/12/19. Your standard monthly payment of £9,850.66 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Paula Jones Studio 55g Williams highway Elliotport L23 6TT Kim's Policy Renewal Date: 05/12/19 Policy Number: MI4VNTDCV5._MPIW New monthly premium £9,850.66 This year's annual premium £3,428.59 Last year's annual premium £201.09 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 13/08/20 Dear Mr Shaw It's time to renew Kim’s cover with Animal Friends . Thank you for trusting us with Kim's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Kim is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Kim It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Kim as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Kim gets older As Kim is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Kim is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 05/12/19. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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MI4VNTDCV5._MPIW
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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08 February, 2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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05/12/19
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (WYILS-/) Title Dear Mr Bird, It's time to renew Ross's cover with Animal Friends. Thank you for trusting us with Ross's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Ross has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,240.20 including insurance premium tax. Last year's premium £2,607.69 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Ross with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Bird, It's time to renew Ross's cover with Animal Friends. Thank you for trusting us with Ross's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Ross has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,240.20 including insurance premium tax. Last year's premium £2,607.69 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Ross with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Bird, Dear Mr Bird, Dear Mr Bird, It's time to renew Ross's cover with Animal Friends. Thank you for trusting us with Ross's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Ross's cover with Animal Friends. Thank you for trusting us with Ross's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Ross's cover with Animal Friends. Thank you for trusting us with Ross's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Ross has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Ross has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Ross has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,240.20 including insurance premium tax. Last year's premium £2,607.69 including insurance premium tax. This year's premium £8,240.20 including insurance premium tax. This year's premium £8,240.20 including insurance premium tax. Last year's premium £2,607.69 including insurance premium tax. Last year's premium £2,607.69 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Ross with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Ross with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Ross with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Ross. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Ross, your renewal will take effect from 21/01/21. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Lynda Gibbons, 805 Fisher manor West Jill ST50 0YL Policy Details Policy number: WYILS-/ Policy start date: 21/01/21 Policy end date: 2019-04-17 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Ross Pet type: Dog Pet date of birth: 14/03/20 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,690.38 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,240.20 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,016.73 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 21/01/21. Your standard monthly payment of £4,387.20 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Lynda Gibbons 805 Fisher manor West Jill ST50 0YL Ross's Policy Renewal Date: 21/01/21 Policy Number: WYILS-/ New monthly premium £4,387.20 This year's annual premium £8,240.20 Last year's annual premium £2,607.69 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 24 April, 2021 Dear Mr Bird It's time to renew Ross’s cover with Animal Friends . Thank you for trusting us with Ross's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Ross is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Ross It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Ross as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Ross gets older As Ross is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Ross is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 21/01/21. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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WYILS-/
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2019-04-17
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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21/01/21
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (1GA4L6JVU) Title Dear Mr Fletcher, It's time to renew Graeme's cover with Animal Friends. Thank you for trusting us with Graeme's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Graeme has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,525.61 including insurance premium tax. Last year's premium £5,165.71 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Graeme with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Fletcher, It's time to renew Graeme's cover with Animal Friends. Thank you for trusting us with Graeme's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Graeme has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,525.61 including insurance premium tax. Last year's premium £5,165.71 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Graeme with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Fletcher, Dear Mr Fletcher, Dear Mr Fletcher, It's time to renew Graeme's cover with Animal Friends. Thank you for trusting us with Graeme's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Graeme's cover with Animal Friends. Thank you for trusting us with Graeme's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Graeme's cover with Animal Friends. Thank you for trusting us with Graeme's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Graeme has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Graeme has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Graeme has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,525.61 including insurance premium tax. Last year's premium £5,165.71 including insurance premium tax. This year's premium £7,525.61 including insurance premium tax. This year's premium £7,525.61 including insurance premium tax. Last year's premium £5,165.71 including insurance premium tax. Last year's premium £5,165.71 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Graeme with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Graeme with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Graeme with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Graeme. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Graeme, your renewal will take effect from 18 February, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mrs Jodie Gibson, Flat 56d Zoe camp Port Josephine GY83 6PJ Policy Details Policy number: 1GA4L6JVU Policy start date: 18 February, 2019 Policy end date: Saturday 22 November, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Graeme Pet type: Dog Pet date of birth: 14 February, 2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,632.76 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,525.61 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,777.05 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 18 February, 2019. Your standard monthly payment of £9,584.38 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mrs Jodie Gibson Flat 56d Zoe camp Port Josephine GY83 6PJ Graeme's Policy Renewal Date: 18 February, 2019 Policy Number: 1GA4L6JVU New monthly premium £9,584.38 This year's annual premium £7,525.61 Last year's annual premium £5,165.71 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 09 May, 2022 Dear Mr Fletcher It's time to renew Graeme’s cover with Animal Friends . Thank you for trusting us with Graeme's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Graeme is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Graeme It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Graeme as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Graeme gets older As Graeme is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Graeme is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 18 February, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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1GA4L6JVU
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Saturday 22 November, 2025
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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18 February, 2019
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (D_GNOCE0Z8NPUBF13IYX2Q45) Title Dear Mr Jones, It's time to renew Leonard's cover with Animal Friends. Thank you for trusting us with Leonard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Leonard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £6,176.64 including insurance premium tax. Last year's premium £5,168.07 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Leonard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Jones, It's time to renew Leonard's cover with Animal Friends. Thank you for trusting us with Leonard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Leonard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £6,176.64 including insurance premium tax. Last year's premium £5,168.07 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Leonard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Jones, Dear Mr Jones, Dear Mr Jones, It's time to renew Leonard's cover with Animal Friends. Thank you for trusting us with Leonard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Leonard's cover with Animal Friends. Thank you for trusting us with Leonard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Leonard's cover with Animal Friends. Thank you for trusting us with Leonard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Leonard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Leonard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Leonard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £6,176.64 including insurance premium tax. Last year's premium £5,168.07 including insurance premium tax. This year's premium £6,176.64 including insurance premium tax. This year's premium £6,176.64 including insurance premium tax. Last year's premium £5,168.07 including insurance premium tax. Last year's premium £5,168.07 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Leonard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Leonard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Leonard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Leonard. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Leonard, your renewal will take effect from Tue 05 May, 2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Martyn Clarke, Flat 4 Phillips islands Woodchester CW3 4TX Policy Details Policy number: D_GNOCE0Z8NPUBF13IYX2Q45 Policy start date: Tue 05 May, 2020 Policy end date: Wed 11 November, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Leonard Pet type: Dog Pet date of birth: 2021-03-23 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,175.99 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £6,176.64 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,537.53 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Tue 05 May, 2020. Your standard monthly payment of £4,408.37 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Martyn Clarke Flat 4 Phillips islands Woodchester CW3 4TX Leonard's Policy Renewal Date: Tue 05 May, 2020 Policy Number: D_GNOCE0Z8NPUBF13IYX2Q45 New monthly premium £4,408.37 This year's annual premium £6,176.64 Last year's annual premium £5,168.07 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Monday 25 July, 2022 Dear Mr Jones It's time to renew Leonard’s cover with Animal Friends . Thank you for trusting us with Leonard's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Leonard is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Leonard It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Leonard as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Leonard gets older As Leonard is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Leonard is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Tue 05 May, 2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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D_GNOCE0Z8NPUBF13IYX2Q45
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Wed 11 November, 2020
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Tue 05 May, 2020
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (dd_tiqnmeqrin) Title Dear Mr Cooper, It's time to renew Carly's cover with Animal Friends. Thank you for trusting us with Carly's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Carly has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,443.73 including insurance premium tax. Last year's premium £9,720.31 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Carly with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Cooper, It's time to renew Carly's cover with Animal Friends. Thank you for trusting us with Carly's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Carly has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,443.73 including insurance premium tax. Last year's premium £9,720.31 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Carly with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Cooper, Dear Mr Cooper, Dear Mr Cooper, It's time to renew Carly's cover with Animal Friends. Thank you for trusting us with Carly's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Carly's cover with Animal Friends. Thank you for trusting us with Carly's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Carly's cover with Animal Friends. Thank you for trusting us with Carly's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Carly has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Carly has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Carly has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,443.73 including insurance premium tax. Last year's premium £9,720.31 including insurance premium tax. This year's premium £7,443.73 including insurance premium tax. This year's premium £7,443.73 including insurance premium tax. Last year's premium £9,720.31 including insurance premium tax. Last year's premium £9,720.31 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Carly with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Carly with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Carly with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Carly. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Carly, your renewal will take effect from Sunday 07 November, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Francesca Evans-Martin, Studio 2 Leonard light Holliehaven W4F 4RB Policy Details Policy number: dd_tiqnmeqrin Policy start date: Sunday 07 November, 2021 Policy end date: 22/02/21 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Carly Pet type: Dog Pet date of birth: Thu 01 October, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,198.97 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,443.73 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,881.27 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sunday 07 November, 2021. Your standard monthly payment of £7,971.27 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Francesca Evans-Martin Studio 2 Leonard light Holliehaven W4F 4RB Carly's Policy Renewal Date: Sunday 07 November, 2021 Policy Number: dd_tiqnmeqrin New monthly premium £7,971.27 This year's annual premium £7,443.73 Last year's annual premium £9,720.31 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 22 September, 2025 Dear Mr Cooper It's time to renew Carly’s cover with Animal Friends . Thank you for trusting us with Carly's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Carly is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Carly It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Carly as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Carly gets older As Carly is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Carly is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sunday 07 November, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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dd_tiqnmeqrin
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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22/02/21
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Sunday 07 November, 2021
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (J/F_VTX) Title Dear Mr Hutchinson, It's time to renew Shirley's cover with Animal Friends. Thank you for trusting us with Shirley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Shirley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,506.72 including insurance premium tax. Last year's premium £1,945.16 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Shirley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Hutchinson, It's time to renew Shirley's cover with Animal Friends. Thank you for trusting us with Shirley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Shirley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,506.72 including insurance premium tax. Last year's premium £1,945.16 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Shirley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Hutchinson, Dear Mr Hutchinson, Dear Mr Hutchinson, It's time to renew Shirley's cover with Animal Friends. Thank you for trusting us with Shirley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Shirley's cover with Animal Friends. Thank you for trusting us with Shirley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Shirley's cover with Animal Friends. Thank you for trusting us with Shirley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Shirley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Shirley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Shirley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,506.72 including insurance premium tax. Last year's premium £1,945.16 including insurance premium tax. This year's premium £1,506.72 including insurance premium tax. This year's premium £1,506.72 including insurance premium tax. Last year's premium £1,945.16 including insurance premium tax. Last year's premium £1,945.16 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Shirley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Shirley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Shirley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Shirley. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Shirley, your renewal will take effect from 2021-12-16. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Bradley Brooks, Studio 90 Davidson drive Jacquelineberg HX24 8XW Policy Details Policy number: J/F_VTX Policy start date: 2021-12-16 Policy end date: Sat 16 January, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Shirley Pet type: Dog Pet date of birth: 04/03/23 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £161.04 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,506.72 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,024.05 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2021-12-16. Your standard monthly payment of £3,026.30 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Bradley Brooks Studio 90 Davidson drive Jacquelineberg HX24 8XW Shirley's Policy Renewal Date: 2021-12-16 Policy Number: J/F_VTX New monthly premium £3,026.30 This year's annual premium £1,506.72 Last year's annual premium £1,945.16 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 16/04/2022 Dear Mr Hutchinson It's time to renew Shirley’s cover with Animal Friends . Thank you for trusting us with Shirley's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Shirley is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Shirley It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Shirley as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Shirley gets older As Shirley is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Shirley is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2021-12-16. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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J/F_VTX
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Sat 16 January, 2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2021-12-16
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (J6UI.UX.VBPRWA_T6) Title Dear Mr Davies, It's time to renew Sara's cover with Animal Friends. Thank you for trusting us with Sara's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sara has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,583.57 including insurance premium tax. Last year's premium £7,452.82 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sara with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Davies, It's time to renew Sara's cover with Animal Friends. Thank you for trusting us with Sara's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sara has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,583.57 including insurance premium tax. Last year's premium £7,452.82 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sara with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Davies, Dear Mr Davies, Dear Mr Davies, It's time to renew Sara's cover with Animal Friends. Thank you for trusting us with Sara's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sara's cover with Animal Friends. Thank you for trusting us with Sara's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sara's cover with Animal Friends. Thank you for trusting us with Sara's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sara has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sara has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sara has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,583.57 including insurance premium tax. Last year's premium £7,452.82 including insurance premium tax. This year's premium £8,583.57 including insurance premium tax. This year's premium £8,583.57 including insurance premium tax. Last year's premium £7,452.82 including insurance premium tax. Last year's premium £7,452.82 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sara with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sara with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sara with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Sara. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Sara, your renewal will take effect from Saturday 27 July, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Christopher Davis, Flat 57t Hodgson plains Port Lydiaside GY3 4GW Policy Details Policy number: J6UI.UX.VBPRWA_T6 Policy start date: Saturday 27 July, 2019 Policy end date: 08 October, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Sara Pet type: Dog Pet date of birth: 19 December, 2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,755.89 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,583.57 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,534.59 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Saturday 27 July, 2019. Your standard monthly payment of £9,801.76 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Christopher Davis Flat 57t Hodgson plains Port Lydiaside GY3 4GW Sara's Policy Renewal Date: Saturday 27 July, 2019 Policy Number: J6UI.UX.VBPRWA_T6 New monthly premium £9,801.76 This year's annual premium £8,583.57 Last year's annual premium £7,452.82 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 26/05/21 Dear Mr Davies It's time to renew Sara’s cover with Animal Friends . Thank you for trusting us with Sara's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Sara is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Sara It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Sara as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Sara gets older As Sara is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Sara is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Saturday 27 July, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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J6UI.UX.VBPRWA_T6
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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08 October, 2025
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Saturday 27 July, 2019
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (SHMDDE_AO/K) Title Dear Mr Stone, It's time to renew Lucy's cover with Animal Friends. Thank you for trusting us with Lucy's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lucy has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,198.55 including insurance premium tax. Last year's premium £6,793.82 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lucy with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Stone, It's time to renew Lucy's cover with Animal Friends. Thank you for trusting us with Lucy's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lucy has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,198.55 including insurance premium tax. Last year's premium £6,793.82 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lucy with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Stone, Dear Mr Stone, Dear Mr Stone, It's time to renew Lucy's cover with Animal Friends. Thank you for trusting us with Lucy's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Lucy's cover with Animal Friends. Thank you for trusting us with Lucy's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Lucy's cover with Animal Friends. Thank you for trusting us with Lucy's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lucy has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Lucy has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Lucy has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,198.55 including insurance premium tax. Last year's premium £6,793.82 including insurance premium tax. This year's premium £7,198.55 including insurance premium tax. This year's premium £7,198.55 including insurance premium tax. Last year's premium £6,793.82 including insurance premium tax. Last year's premium £6,793.82 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lucy with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Lucy with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Lucy with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Lucy. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Lucy, your renewal will take effect from 06 February, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mr Conor Hopkins, 67 Jones brooks North Melissachester ZE15 3FZ Policy Details Policy number: SHMDDE_AO/K Policy start date: 06 February, 2024 Policy end date: 15 September, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Lucy Pet type: Dog Pet date of birth: 20/04/23 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,307.25 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,198.55 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,411.86 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 06 February, 2024. Your standard monthly payment of £245.69 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mr Conor Hopkins 67 Jones brooks North Melissachester ZE15 3FZ Lucy's Policy Renewal Date: 06 February, 2024 Policy Number: SHMDDE_AO/K New monthly premium £245.69 This year's annual premium £7,198.55 Last year's annual premium £6,793.82 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Monday 18 November, 2024 Dear Mr Stone It's time to renew Lucy’s cover with Animal Friends . Thank you for trusting us with Lucy's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Lucy is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Lucy It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Lucy as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Lucy gets older As Lucy is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Lucy is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 06 February, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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SHMDDE_AO/K
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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15 September, 2019
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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06 February, 2024
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (tjie-za-) Title Dear Mr Hughes, It's time to renew George's cover with Animal Friends. Thank you for trusting us with George's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that George has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,044.74 including insurance premium tax. Last year's premium £8,856.63 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for George with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Hughes, It's time to renew George's cover with Animal Friends. Thank you for trusting us with George's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that George has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,044.74 including insurance premium tax. Last year's premium £8,856.63 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for George with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Hughes, Dear Mr Hughes, Dear Mr Hughes, It's time to renew George's cover with Animal Friends. Thank you for trusting us with George's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew George's cover with Animal Friends. Thank you for trusting us with George's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew George's cover with Animal Friends. Thank you for trusting us with George's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that George has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that George has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that George has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,044.74 including insurance premium tax. Last year's premium £8,856.63 including insurance premium tax. This year's premium £3,044.74 including insurance premium tax. This year's premium £3,044.74 including insurance premium tax. Last year's premium £8,856.63 including insurance premium tax. Last year's premium £8,856.63 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for George with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for George with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for George with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for George. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for George, your renewal will take effect from 08/04/19. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Marian Booth, Flat 32 Allan island South Karlchester HP6 9XS Policy Details Policy number: tjie-za- Policy start date: 08/04/19 Policy end date: 21 February, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: George Pet type: Dog Pet date of birth: Sun 28 May, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,118.78 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,044.74 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,553.43 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 08/04/19. Your standard monthly payment of £7,915.35 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Marian Booth Flat 32 Allan island South Karlchester HP6 9XS George's Policy Renewal Date: 08/04/19 Policy Number: tjie-za- New monthly premium £7,915.35 This year's annual premium £3,044.74 Last year's annual premium £8,856.63 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2025-11-16 Dear Mr Hughes It's time to renew George’s cover with Animal Friends . Thank you for trusting us with George's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and George is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for George It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about George as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As George gets older As George is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because George is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 08/04/19. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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tjie-za-
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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21 February, 2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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08/04/19
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (CAL/F31IDT3/7J0Z///92BFL2) Title Dear Mr Dawson, It's time to renew Michelle's cover with Animal Friends. Thank you for trusting us with Michelle's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Michelle has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,397.23 including insurance premium tax. Last year's premium £4,743.67 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Michelle with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Dawson, It's time to renew Michelle's cover with Animal Friends. Thank you for trusting us with Michelle's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Michelle has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,397.23 including insurance premium tax. Last year's premium £4,743.67 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Michelle with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Dawson, Dear Mr Dawson, Dear Mr Dawson, It's time to renew Michelle's cover with Animal Friends. Thank you for trusting us with Michelle's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Michelle's cover with Animal Friends. Thank you for trusting us with Michelle's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Michelle's cover with Animal Friends. Thank you for trusting us with Michelle's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Michelle has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Michelle has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Michelle has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,397.23 including insurance premium tax. Last year's premium £4,743.67 including insurance premium tax. This year's premium £8,397.23 including insurance premium tax. This year's premium £8,397.23 including insurance premium tax. Last year's premium £4,743.67 including insurance premium tax. Last year's premium £4,743.67 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Michelle with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Michelle with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Michelle with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Michelle. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Michelle, your renewal will take effect from 2022-12-13. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Ms Nicola Higgins, Flat 44X Barker springs Stephenchester N5E 6YW Policy Details Policy number: CAL/F31IDT3/7J0Z///92BFL2 Policy start date: 2022-12-13 Policy end date: 07 August, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Michelle Pet type: Dog Pet date of birth: Thu 15 May, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,886.12 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,397.23 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,468.68 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2022-12-13. Your standard monthly payment of £1,952.57 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Ms Nicola Higgins Flat 44X Barker springs Stephenchester N5E 6YW Michelle's Policy Renewal Date: 2022-12-13 Policy Number: CAL/F31IDT3/7J0Z///92BFL2 New monthly premium £1,952.57 This year's annual premium £8,397.23 Last year's annual premium £4,743.67 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2025-12-09 Dear Mr Dawson It's time to renew Michelle’s cover with Animal Friends . Thank you for trusting us with Michelle's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Michelle is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Michelle It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Michelle as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Michelle gets older As Michelle is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Michelle is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2022-12-13. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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CAL/F31IDT3/7J0Z///92BFL2
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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07 August, 2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2022-12-13
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (65RH./JXZA0/05B) Title Dear Mr Taylor, It's time to renew Norman's cover with Animal Friends. Thank you for trusting us with Norman's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Norman has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,396.40 including insurance premium tax. Last year's premium £820.39 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Norman with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Taylor, It's time to renew Norman's cover with Animal Friends. Thank you for trusting us with Norman's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Norman has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,396.40 including insurance premium tax. Last year's premium £820.39 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Norman with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Taylor, Dear Mr Taylor, Dear Mr Taylor, It's time to renew Norman's cover with Animal Friends. Thank you for trusting us with Norman's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Norman's cover with Animal Friends. Thank you for trusting us with Norman's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Norman's cover with Animal Friends. Thank you for trusting us with Norman's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Norman has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Norman has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Norman has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,396.40 including insurance premium tax. Last year's premium £820.39 including insurance premium tax. This year's premium £1,396.40 including insurance premium tax. This year's premium £1,396.40 including insurance premium tax. Last year's premium £820.39 including insurance premium tax. Last year's premium £820.39 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Norman with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Norman with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Norman with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Norman. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Norman, your renewal will take effect from 31 December, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Billy Harrison, Studio 43K Tracy way New Lewis TD65 7RW Policy Details Policy number: 65RH./JXZA0/05B Policy start date: 31 December, 2023 Policy end date: Fri 21 October, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Norman Pet type: Dog Pet date of birth: 18 February, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £981.42 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,396.40 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £414.03 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 31 December, 2023. Your standard monthly payment of £6,044.86 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Billy Harrison Studio 43K Tracy way New Lewis TD65 7RW Norman's Policy Renewal Date: 31 December, 2023 Policy Number: 65RH./JXZA0/05B New monthly premium £6,044.86 This year's annual premium £1,396.40 Last year's annual premium £820.39 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2023-04-06 Dear Mr Taylor It's time to renew Norman’s cover with Animal Friends . Thank you for trusting us with Norman's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Norman is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Norman It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Norman as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Norman gets older As Norman is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Norman is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 31 December, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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65RH./JXZA0/05B
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Fri 21 October, 2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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31 December, 2023
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (czvijckps/r./) Title Dear Mr Sutton, It's time to renew Bethan's cover with Animal Friends. Thank you for trusting us with Bethan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Bethan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,376.19 including insurance premium tax. Last year's premium £3,008.54 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Bethan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Sutton, It's time to renew Bethan's cover with Animal Friends. Thank you for trusting us with Bethan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Bethan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,376.19 including insurance premium tax. Last year's premium £3,008.54 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Bethan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Sutton, Dear Mr Sutton, Dear Mr Sutton, It's time to renew Bethan's cover with Animal Friends. Thank you for trusting us with Bethan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Bethan's cover with Animal Friends. Thank you for trusting us with Bethan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Bethan's cover with Animal Friends. Thank you for trusting us with Bethan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Bethan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Bethan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Bethan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,376.19 including insurance premium tax. Last year's premium £3,008.54 including insurance premium tax. This year's premium £7,376.19 including insurance premium tax. This year's premium £7,376.19 including insurance premium tax. Last year's premium £3,008.54 including insurance premium tax. Last year's premium £3,008.54 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Bethan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Bethan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Bethan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Bethan. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Bethan, your renewal will take effect from 02 October, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Margaret Brown, Flat 0 Billy plains West Diana HG1 8WE Policy Details Policy number: czvijckps/r./ Policy start date: 02 October, 2019 Policy end date: 29/12/22 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Bethan Pet type: Dog Pet date of birth: Monday 07 October, 2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,075.49 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,376.19 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,305.74 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 02 October, 2019. Your standard monthly payment of £5,761.29 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Margaret Brown Flat 0 Billy plains West Diana HG1 8WE Bethan's Policy Renewal Date: 02 October, 2019 Policy Number: czvijckps/r./ New monthly premium £5,761.29 This year's annual premium £7,376.19 Last year's annual premium £3,008.54 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 02 March, 2024 Dear Mr Sutton It's time to renew Bethan’s cover with Animal Friends . Thank you for trusting us with Bethan's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Bethan is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Bethan It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Bethan as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Bethan gets older As Bethan is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Bethan is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 02 October, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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czvijckps/r./
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29/12/22
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02 October, 2019
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (LXVQIZLN_OSGOLD_/) Title Dear Mr Hudson, It's time to renew Sheila's cover with Animal Friends. Thank you for trusting us with Sheila's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sheila has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,596.33 including insurance premium tax. Last year's premium £7,591.76 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sheila with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Hudson, It's time to renew Sheila's cover with Animal Friends. Thank you for trusting us with Sheila's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sheila has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,596.33 including insurance premium tax. Last year's premium £7,591.76 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sheila with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Hudson, Dear Mr Hudson, Dear Mr Hudson, It's time to renew Sheila's cover with Animal Friends. Thank you for trusting us with Sheila's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sheila's cover with Animal Friends. Thank you for trusting us with Sheila's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sheila's cover with Animal Friends. Thank you for trusting us with Sheila's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sheila has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sheila has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sheila has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,596.33 including insurance premium tax. Last year's premium £7,591.76 including insurance premium tax. This year's premium £4,596.33 including insurance premium tax. This year's premium £4,596.33 including insurance premium tax. Last year's premium £7,591.76 including insurance premium tax. Last year's premium £7,591.76 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sheila with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sheila with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sheila with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Sheila. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Sheila, your renewal will take effect from Monday 13 July, 2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Miss Jayne Cook, 4 Diane rapid New Alanport HD6R 3FW Policy Details Policy number: LXVQIZLN_OSGOLD_/ Policy start date: Monday 13 July, 2020 Policy end date: Mon 11 August, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Sheila Pet type: Dog Pet date of birth: 10 June, 2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,865.95 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,596.33 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,418.22 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Monday 13 July, 2020. Your standard monthly payment of £9,212.55 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Miss Jayne Cook 4 Diane rapid New Alanport HD6R 3FW Sheila's Policy Renewal Date: Monday 13 July, 2020 Policy Number: LXVQIZLN_OSGOLD_/ New monthly premium £9,212.55 This year's annual premium £4,596.33 Last year's annual premium £7,591.76 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 09 October, 2022 Dear Mr Hudson It's time to renew Sheila’s cover with Animal Friends . Thank you for trusting us with Sheila's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Sheila is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Sheila It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Sheila as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Sheila gets older As Sheila is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Sheila is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Monday 13 July, 2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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LXVQIZLN_OSGOLD_/
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Mon 11 August, 2025
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Monday 13 July, 2020
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (0U.KB852YTRE33A) Title Dear Mr Duncan, It's time to renew Russell's cover with Animal Friends. Thank you for trusting us with Russell's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Russell has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,674.46 including insurance premium tax. Last year's premium £6,033.50 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Russell with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Duncan, It's time to renew Russell's cover with Animal Friends. Thank you for trusting us with Russell's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Russell has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,674.46 including insurance premium tax. Last year's premium £6,033.50 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Russell with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Duncan, Dear Mr Duncan, Dear Mr Duncan, It's time to renew Russell's cover with Animal Friends. Thank you for trusting us with Russell's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Russell's cover with Animal Friends. Thank you for trusting us with Russell's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Russell's cover with Animal Friends. Thank you for trusting us with Russell's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Russell has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Russell has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Russell has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,674.46 including insurance premium tax. Last year's premium £6,033.50 including insurance premium tax. This year's premium £1,674.46 including insurance premium tax. This year's premium £1,674.46 including insurance premium tax. Last year's premium £6,033.50 including insurance premium tax. Last year's premium £6,033.50 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Russell with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Russell with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Russell with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Russell. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Russell, your renewal will take effect from 13/10/2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Benjamin Bradshaw-Sanders, 782 Bernard canyon Walkerchester W3 6TJ Policy Details Policy number: 0U.KB852YTRE33A Policy start date: 13/10/2020 Policy end date: Thu 23 July, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Russell Pet type: Dog Pet date of birth: Wednesday 21 August, 2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,361.42 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,674.46 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,103.27 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 13/10/2020. Your standard monthly payment of £3,105.30 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Benjamin Bradshaw-Sanders 782 Bernard canyon Walkerchester W3 6TJ Russell's Policy Renewal Date: 13/10/2020 Policy Number: 0U.KB852YTRE33A New monthly premium £3,105.30 This year's annual premium £1,674.46 Last year's annual premium £6,033.50 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 29/09/2021 Dear Mr Duncan It's time to renew Russell’s cover with Animal Friends . Thank you for trusting us with Russell's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Russell is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Russell It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Russell as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Russell gets older As Russell is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Russell is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 13/10/2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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0U.KB852YTRE33A
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Thu 23 July, 2020
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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13/10/2020
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (dcvvstlqvbiotcftiracjr/) Title Dear Mr Johnson, It's time to renew Kelly's cover with Animal Friends. Thank you for trusting us with Kelly's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kelly has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £106.54 including insurance premium tax. Last year's premium £4,785.18 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kelly with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Johnson, It's time to renew Kelly's cover with Animal Friends. Thank you for trusting us with Kelly's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kelly has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £106.54 including insurance premium tax. Last year's premium £4,785.18 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kelly with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Johnson, Dear Mr Johnson, Dear Mr Johnson, It's time to renew Kelly's cover with Animal Friends. Thank you for trusting us with Kelly's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kelly's cover with Animal Friends. Thank you for trusting us with Kelly's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kelly's cover with Animal Friends. Thank you for trusting us with Kelly's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kelly has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kelly has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kelly has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £106.54 including insurance premium tax. Last year's premium £4,785.18 including insurance premium tax. This year's premium £106.54 including insurance premium tax. This year's premium £106.54 including insurance premium tax. Last year's premium £4,785.18 including insurance premium tax. Last year's premium £4,785.18 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kelly with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kelly with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kelly with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Kelly. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Kelly, your renewal will take effect from 16/09/19. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Connor Jackson, Flat 90s Cross junction Rachelshire HR3 3WE Policy Details Policy number: dcvvstlqvbiotcftiracjr/ Policy start date: 16/09/19 Policy end date: Sat 31 August, 2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Kelly Pet type: Dog Pet date of birth: 06/03/2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,597.25 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £106.54 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,304.81 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 16/09/19. Your standard monthly payment of £7,491.42 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Connor Jackson Flat 90s Cross junction Rachelshire HR3 3WE Kelly's Policy Renewal Date: 16/09/19 Policy Number: dcvvstlqvbiotcftiracjr/ New monthly premium £7,491.42 This year's annual premium £106.54 Last year's annual premium £4,785.18 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sat 17 September, 2022 Dear Mr Johnson It's time to renew Kelly’s cover with Animal Friends . Thank you for trusting us with Kelly's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Kelly is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Kelly It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Kelly as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Kelly gets older As Kelly is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Kelly is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 16/09/19. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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Sat 31 August, 2024
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16/09/19
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2024-01-31
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Your Policy Renewal - Animal Friends (TPCO-EDOMRKWPHI.YRATJ_) Title Dear Mr Collins, It's time to renew Deborah's cover with Animal Friends. Thank you for trusting us with Deborah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Deborah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,193.18 including insurance premium tax. Last year's premium £4,696.96 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Deborah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Collins, It's time to renew Deborah's cover with Animal Friends. Thank you for trusting us with Deborah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Deborah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,193.18 including insurance premium tax. Last year's premium £4,696.96 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Deborah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Collins, Dear Mr Collins, Dear Mr Collins, It's time to renew Deborah's cover with Animal Friends. Thank you for trusting us with Deborah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Deborah's cover with Animal Friends. Thank you for trusting us with Deborah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Deborah's cover with Animal Friends. Thank you for trusting us with Deborah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Deborah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Deborah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Deborah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,193.18 including insurance premium tax. Last year's premium £4,696.96 including insurance premium tax. This year's premium £2,193.18 including insurance premium tax. This year's premium £2,193.18 including insurance premium tax. Last year's premium £4,696.96 including insurance premium tax. Last year's premium £4,696.96 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Deborah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Deborah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Deborah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Deborah. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Deborah, your renewal will take effect from 2019-06-10. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Holly Jackson, 582 Watson overpass Walshburgh LA1 6QA Policy Details Policy number: TPCO-EDOMRKWPHI.YRATJ_ Policy start date: 2019-06-10 Policy end date: 20/12/24 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Deborah Pet type: Dog Pet date of birth: 29/11/19 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,765.60 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,193.18 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,641.71 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2019-06-10. Your standard monthly payment of £7,850.04 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Holly Jackson 582 Watson overpass Walshburgh LA1 6QA Deborah's Policy Renewal Date: 2019-06-10 Policy Number: TPCO-EDOMRKWPHI.YRATJ_ New monthly premium £7,850.04 This year's annual premium £2,193.18 Last year's annual premium £4,696.96 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Fri 30 August, 2024 Dear Mr Collins It's time to renew Deborah’s cover with Animal Friends . Thank you for trusting us with Deborah's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Deborah is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Deborah It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Deborah as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Deborah gets older As Deborah is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Deborah is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2019-06-10. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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TPCO-EDOMRKWPHI.YRATJ_
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20/12/24
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2019-06-10
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (1CW/P-K5S5Z/QHFW) Title Dear Mr Rogers, It's time to renew Wayne's cover with Animal Friends. Thank you for trusting us with Wayne's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Wayne has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,441.64 including insurance premium tax. Last year's premium £3,204.46 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Wayne with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Rogers, It's time to renew Wayne's cover with Animal Friends. Thank you for trusting us with Wayne's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Wayne has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,441.64 including insurance premium tax. Last year's premium £3,204.46 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Wayne with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Rogers, Dear Mr Rogers, Dear Mr Rogers, It's time to renew Wayne's cover with Animal Friends. Thank you for trusting us with Wayne's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Wayne's cover with Animal Friends. Thank you for trusting us with Wayne's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Wayne's cover with Animal Friends. Thank you for trusting us with Wayne's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Wayne has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Wayne has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Wayne has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,441.64 including insurance premium tax. Last year's premium £3,204.46 including insurance premium tax. This year's premium £4,441.64 including insurance premium tax. This year's premium £4,441.64 including insurance premium tax. Last year's premium £3,204.46 including insurance premium tax. Last year's premium £3,204.46 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Wayne with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Wayne with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Wayne with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Wayne. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Wayne, your renewal will take effect from 19/02/21. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Karen Berry-James, Studio 37 Smith glen South Bethberg TF1 9XX Policy Details Policy number: 1CW/P-K5S5Z/QHFW Policy start date: 19/02/21 Policy end date: Wednesday 25 November, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Wayne Pet type: Dog Pet date of birth: Monday 03 November, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,856.57 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,441.64 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,987.76 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 19/02/21. Your standard monthly payment of £7,330.01 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Karen Berry-James Studio 37 Smith glen South Bethberg TF1 9XX Wayne's Policy Renewal Date: 19/02/21 Policy Number: 1CW/P-K5S5Z/QHFW New monthly premium £7,330.01 This year's annual premium £4,441.64 Last year's annual premium £3,204.46 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 09/02/21 Dear Mr Rogers It's time to renew Wayne’s cover with Animal Friends . Thank you for trusting us with Wayne's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Wayne is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Wayne It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Wayne as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Wayne gets older As Wayne is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Wayne is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 19/02/21. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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1CW/P-K5S5Z/QHFW
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Wednesday 25 November, 2020
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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19/02/21
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (KIR9OW1S8C-6ZZWZXOR) Title Dear Mr Morris, It's time to renew Karl's cover with Animal Friends. Thank you for trusting us with Karl's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Karl has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,069.45 including insurance premium tax. Last year's premium £8,748.21 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Karl with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Morris, It's time to renew Karl's cover with Animal Friends. Thank you for trusting us with Karl's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Karl has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,069.45 including insurance premium tax. Last year's premium £8,748.21 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Karl with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Morris, Dear Mr Morris, Dear Mr Morris, It's time to renew Karl's cover with Animal Friends. Thank you for trusting us with Karl's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Karl's cover with Animal Friends. Thank you for trusting us with Karl's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Karl's cover with Animal Friends. Thank you for trusting us with Karl's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Karl has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Karl has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Karl has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,069.45 including insurance premium tax. Last year's premium £8,748.21 including insurance premium tax. This year's premium £8,069.45 including insurance premium tax. This year's premium £8,069.45 including insurance premium tax. Last year's premium £8,748.21 including insurance premium tax. Last year's premium £8,748.21 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Karl with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Karl with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Karl with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Karl. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Karl, your renewal will take effect from 22/04/2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Tracey Young, 481 Carr fork West Brenda AL4 7BW Policy Details Policy number: KIR9OW1S8C-6ZZWZXOR Policy start date: 22/04/2019 Policy end date: Tue 22 November, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Karl Pet type: Dog Pet date of birth: 2019-04-04 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,741.92 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,069.45 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,000.70 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 22/04/2019. Your standard monthly payment of £9,264.85 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Tracey Young 481 Carr fork West Brenda AL4 7BW Karl's Policy Renewal Date: 22/04/2019 Policy Number: KIR9OW1S8C-6ZZWZXOR New monthly premium £9,264.85 This year's annual premium £8,069.45 Last year's annual premium £8,748.21 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 18/06/21 Dear Mr Morris It's time to renew Karl’s cover with Animal Friends . Thank you for trusting us with Karl's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Karl is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Karl It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Karl as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Karl gets older As Karl is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Karl is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 22/04/2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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KIR9OW1S8C-6ZZWZXOR
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Tue 22 November, 2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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22/04/2019
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (CUBXJ/KN/KXIETP) Title Dear Mr Wright, It's time to renew Gillian's cover with Animal Friends. Thank you for trusting us with Gillian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gillian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,618.23 including insurance premium tax. Last year's premium £2,917.92 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gillian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Wright, It's time to renew Gillian's cover with Animal Friends. Thank you for trusting us with Gillian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gillian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,618.23 including insurance premium tax. Last year's premium £2,917.92 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gillian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Wright, Dear Mr Wright, Dear Mr Wright, It's time to renew Gillian's cover with Animal Friends. Thank you for trusting us with Gillian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gillian's cover with Animal Friends. Thank you for trusting us with Gillian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gillian's cover with Animal Friends. Thank you for trusting us with Gillian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gillian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gillian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gillian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,618.23 including insurance premium tax. Last year's premium £2,917.92 including insurance premium tax. This year's premium £2,618.23 including insurance premium tax. This year's premium £2,618.23 including insurance premium tax. Last year's premium £2,917.92 including insurance premium tax. Last year's premium £2,917.92 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gillian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gillian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gillian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Gillian. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Gillian, your renewal will take effect from Mon 28 October, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Sean Robertson, Flat 06z Amy throughway Duncanborough M5E 3LB Policy Details Policy number: CUBXJ/KN/KXIETP Policy start date: Mon 28 October, 2019 Policy end date: 2019-02-02 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Gillian Pet type: Dog Pet date of birth: 15/03/2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,170.33 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,618.23 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,379.71 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Mon 28 October, 2019. Your standard monthly payment of £598.29 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Sean Robertson Flat 06z Amy throughway Duncanborough M5E 3LB Gillian's Policy Renewal Date: Mon 28 October, 2019 Policy Number: CUBXJ/KN/KXIETP New monthly premium £598.29 This year's annual premium £2,618.23 Last year's annual premium £2,917.92 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2021-07-02 Dear Mr Wright It's time to renew Gillian’s cover with Animal Friends . Thank you for trusting us with Gillian's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Gillian is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Gillian It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Gillian as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Gillian gets older As Gillian is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Gillian is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Mon 28 October, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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CUBXJ/KN/KXIETP
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2019-02-02
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Mon 28 October, 2019
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (7PKYS7.U/QQKX2U) Title Dear Mr Brown, It's time to renew Lydia's cover with Animal Friends. Thank you for trusting us with Lydia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lydia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,732.77 including insurance premium tax. Last year's premium £2,886.67 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lydia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Brown, It's time to renew Lydia's cover with Animal Friends. Thank you for trusting us with Lydia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lydia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,732.77 including insurance premium tax. Last year's premium £2,886.67 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lydia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Brown, Dear Mr Brown, Dear Mr Brown, It's time to renew Lydia's cover with Animal Friends. Thank you for trusting us with Lydia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Lydia's cover with Animal Friends. Thank you for trusting us with Lydia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Lydia's cover with Animal Friends. Thank you for trusting us with Lydia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lydia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Lydia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Lydia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,732.77 including insurance premium tax. Last year's premium £2,886.67 including insurance premium tax. This year's premium £4,732.77 including insurance premium tax. This year's premium £4,732.77 including insurance premium tax. Last year's premium £2,886.67 including insurance premium tax. Last year's premium £2,886.67 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lydia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Lydia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Lydia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Lydia. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Lydia, your renewal will take effect from 2019-11-11. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Sean Leonard-Brown, 564 George wall North Darren TA4N 1ES Policy Details Policy number: 7PKYS7.U/QQKX2U Policy start date: 2019-11-11 Policy end date: Sunday 22 March, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Lydia Pet type: Dog Pet date of birth: 15/01/20 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,350.32 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,732.77 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,698.54 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2019-11-11. Your standard monthly payment of £9,931.85 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Sean Leonard-Brown 564 George wall North Darren TA4N 1ES Lydia's Policy Renewal Date: 2019-11-11 Policy Number: 7PKYS7.U/QQKX2U New monthly premium £9,931.85 This year's annual premium £4,732.77 Last year's annual premium £2,886.67 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 14/10/2023 Dear Mr Brown It's time to renew Lydia’s cover with Animal Friends . Thank you for trusting us with Lydia's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Lydia is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Lydia It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Lydia as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Lydia gets older As Lydia is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Lydia is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2019-11-11. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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7PKYS7.U/QQKX2U
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Sunday 22 March, 2020
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2019-11-11
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (45Q/GQJM) Title Dear Mr James, It's time to renew Georgia's cover with Animal Friends. Thank you for trusting us with Georgia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Georgia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,762.46 including insurance premium tax. Last year's premium £2,553.23 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Georgia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr James, It's time to renew Georgia's cover with Animal Friends. Thank you for trusting us with Georgia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Georgia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,762.46 including insurance premium tax. Last year's premium £2,553.23 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Georgia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr James, Dear Mr James, Dear Mr James, It's time to renew Georgia's cover with Animal Friends. Thank you for trusting us with Georgia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Georgia's cover with Animal Friends. Thank you for trusting us with Georgia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Georgia's cover with Animal Friends. Thank you for trusting us with Georgia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Georgia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Georgia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Georgia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,762.46 including insurance premium tax. Last year's premium £2,553.23 including insurance premium tax. This year's premium £7,762.46 including insurance premium tax. This year's premium £7,762.46 including insurance premium tax. Last year's premium £2,553.23 including insurance premium tax. Last year's premium £2,553.23 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Georgia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Georgia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Georgia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Georgia. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Georgia, your renewal will take effect from 03/02/20. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Declan Roberts, 599 Katy burgs North Tracey B6C 4DL Policy Details Policy number: 45Q/GQJM Policy start date: 03/02/20 Policy end date: Tue 07 April, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Georgia Pet type: Dog Pet date of birth: 2021-07-24 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1.92 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,762.46 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,880.06 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 03/02/20. Your standard monthly payment of £1,419.38 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Declan Roberts 599 Katy burgs North Tracey B6C 4DL Georgia's Policy Renewal Date: 03/02/20 Policy Number: 45Q/GQJM New monthly premium £1,419.38 This year's annual premium £7,762.46 Last year's annual premium £2,553.23 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 25/11/23 Dear Mr James It's time to renew Georgia’s cover with Animal Friends . Thank you for trusting us with Georgia's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Georgia is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Georgia It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Georgia as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Georgia gets older As Georgia is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Georgia is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 03/02/20. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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45Q/GQJM
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Tue 07 April, 2020
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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03/02/20
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (ULL/RXFHZFJ) Title Dear Mr Smith, It's time to renew Gordon's cover with Animal Friends. Thank you for trusting us with Gordon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gordon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,029.21 including insurance premium tax. Last year's premium £6,178.42 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gordon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Smith, It's time to renew Gordon's cover with Animal Friends. Thank you for trusting us with Gordon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gordon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,029.21 including insurance premium tax. Last year's premium £6,178.42 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gordon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Smith, Dear Mr Smith, Dear Mr Smith, It's time to renew Gordon's cover with Animal Friends. Thank you for trusting us with Gordon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gordon's cover with Animal Friends. Thank you for trusting us with Gordon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gordon's cover with Animal Friends. Thank you for trusting us with Gordon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gordon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gordon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gordon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,029.21 including insurance premium tax. Last year's premium £6,178.42 including insurance premium tax. This year's premium £7,029.21 including insurance premium tax. This year's premium £7,029.21 including insurance premium tax. Last year's premium £6,178.42 including insurance premium tax. Last year's premium £6,178.42 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gordon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gordon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gordon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Gordon. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Gordon, your renewal will take effect from 2022-07-21. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Emma Brooks, 632 Jeffrey ramp Walkerstad CA2 5JE Policy Details Policy number: ULL/RXFHZFJ Policy start date: 2022-07-21 Policy end date: Sunday 16 February, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Gordon Pet type: Dog Pet date of birth: 21/11/2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,608.15 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,029.21 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,052.47 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2022-07-21. Your standard monthly payment of £6,362.29 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Emma Brooks 632 Jeffrey ramp Walkerstad CA2 5JE Gordon's Policy Renewal Date: 2022-07-21 Policy Number: ULL/RXFHZFJ New monthly premium £6,362.29 This year's annual premium £7,029.21 Last year's annual premium £6,178.42 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Tue 08 July, 2025 Dear Mr Smith It's time to renew Gordon’s cover with Animal Friends . Thank you for trusting us with Gordon's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Gordon is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Gordon It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Gordon as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Gordon gets older As Gordon is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Gordon is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2022-07-21. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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ULL/RXFHZFJ
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Sunday 16 February, 2020
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2022-07-21
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (LQ7R_4NRYEE-HZAFU//MRG) Title Dear Mr Chapman, It's time to renew Henry's cover with Animal Friends. Thank you for trusting us with Henry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Henry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £6,617.62 including insurance premium tax. Last year's premium £2,449.48 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Henry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Chapman, It's time to renew Henry's cover with Animal Friends. Thank you for trusting us with Henry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Henry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £6,617.62 including insurance premium tax. Last year's premium £2,449.48 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Henry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Chapman, Dear Mr Chapman, Dear Mr Chapman, It's time to renew Henry's cover with Animal Friends. Thank you for trusting us with Henry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Henry's cover with Animal Friends. Thank you for trusting us with Henry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Henry's cover with Animal Friends. Thank you for trusting us with Henry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Henry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Henry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Henry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £6,617.62 including insurance premium tax. Last year's premium £2,449.48 including insurance premium tax. This year's premium £6,617.62 including insurance premium tax. This year's premium £6,617.62 including insurance premium tax. Last year's premium £2,449.48 including insurance premium tax. Last year's premium £2,449.48 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Henry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Henry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Henry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Henry. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Henry, your renewal will take effect from 2022-02-03. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mandy Hobbs, 37 Donald shore Staceystad M65 5FZ Policy Details Policy number: LQ7R_4NRYEE-HZAFU//MRG Policy start date: 2022-02-03 Policy end date: 12 June, 2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Henry Pet type: Dog Pet date of birth: 2020-05-20 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,795.40 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £6,617.62 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £87.29 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2022-02-03. Your standard monthly payment of £7,639.38 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mandy Hobbs 37 Donald shore Staceystad M65 5FZ Henry's Policy Renewal Date: 2022-02-03 Policy Number: LQ7R_4NRYEE-HZAFU//MRG New monthly premium £7,639.38 This year's annual premium £6,617.62 Last year's annual premium £2,449.48 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Thu 13 January, 2022 Dear Mr Chapman It's time to renew Henry’s cover with Animal Friends . Thank you for trusting us with Henry's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Henry is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Henry It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Henry as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Henry gets older As Henry is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Henry is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2022-02-03. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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LQ7R_4NRYEE-HZAFU//MRG
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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12 June, 2024
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2022-02-03
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (NY-THKWYGRZBVTQUO) Title Dear Mr Butler, It's time to renew Abdul's cover with Animal Friends. Thank you for trusting us with Abdul's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Abdul has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,659.96 including insurance premium tax. Last year's premium £2,176.30 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Abdul with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Butler, It's time to renew Abdul's cover with Animal Friends. Thank you for trusting us with Abdul's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Abdul has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,659.96 including insurance premium tax. Last year's premium £2,176.30 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Abdul with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Butler, Dear Mr Butler, Dear Mr Butler, It's time to renew Abdul's cover with Animal Friends. Thank you for trusting us with Abdul's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Abdul's cover with Animal Friends. Thank you for trusting us with Abdul's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Abdul's cover with Animal Friends. Thank you for trusting us with Abdul's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Abdul has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Abdul has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Abdul has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,659.96 including insurance premium tax. Last year's premium £2,176.30 including insurance premium tax. This year's premium £1,659.96 including insurance premium tax. This year's premium £1,659.96 including insurance premium tax. Last year's premium £2,176.30 including insurance premium tax. Last year's premium £2,176.30 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Abdul with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Abdul with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Abdul with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Abdul. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Abdul, your renewal will take effect from Tuesday 08 July, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Jodie Taylor, 147 Rees gateway Watsonfort W7 2RZ Policy Details Policy number: NY-THKWYGRZBVTQUO Policy start date: Tuesday 08 July, 2025 Policy end date: 01/10/2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Abdul Pet type: Dog Pet date of birth: Thu 16 January, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,620.37 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,659.96 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,194.69 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Tuesday 08 July, 2025. Your standard monthly payment of £8,670.68 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Jodie Taylor 147 Rees gateway Watsonfort W7 2RZ Abdul's Policy Renewal Date: Tuesday 08 July, 2025 Policy Number: NY-THKWYGRZBVTQUO New monthly premium £8,670.68 This year's annual premium £1,659.96 Last year's annual premium £2,176.30 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 14/03/24 Dear Mr Butler It's time to renew Abdul’s cover with Animal Friends . Thank you for trusting us with Abdul's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Abdul is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Abdul It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Abdul as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Abdul gets older As Abdul is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Abdul is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Tuesday 08 July, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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NY-THKWYGRZBVTQUO
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01/10/2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Tuesday 08 July, 2025
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (91LZ.0MSLGSOL/D3RK) Title Dear Mr Wilkinson, It's time to renew Tina's cover with Animal Friends. Thank you for trusting us with Tina's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Tina has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,992.68 including insurance premium tax. Last year's premium £1,711.01 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Tina with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Wilkinson, It's time to renew Tina's cover with Animal Friends. Thank you for trusting us with Tina's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Tina has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,992.68 including insurance premium tax. Last year's premium £1,711.01 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Tina with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Wilkinson, Dear Mr Wilkinson, Dear Mr Wilkinson, It's time to renew Tina's cover with Animal Friends. Thank you for trusting us with Tina's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Tina's cover with Animal Friends. Thank you for trusting us with Tina's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Tina's cover with Animal Friends. Thank you for trusting us with Tina's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Tina has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Tina has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Tina has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,992.68 including insurance premium tax. Last year's premium £1,711.01 including insurance premium tax. This year's premium £3,992.68 including insurance premium tax. This year's premium £3,992.68 including insurance premium tax. Last year's premium £1,711.01 including insurance premium tax. Last year's premium £1,711.01 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Tina with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Tina with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Tina with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Tina. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Tina, your renewal will take effect from Tue 10 March, 2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Sally Roberts, Studio 1 Humphreys crescent East Jeanberg L59 0RH Policy Details Policy number: 91LZ.0MSLGSOL/D3RK Policy start date: Tue 10 March, 2020 Policy end date: 03/03/2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Tina Pet type: Dog Pet date of birth: 10 September, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,474.05 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,992.68 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,720.56 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Tue 10 March, 2020. Your standard monthly payment of £7,267.94 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Sally Roberts Studio 1 Humphreys crescent East Jeanberg L59 0RH Tina's Policy Renewal Date: Tue 10 March, 2020 Policy Number: 91LZ.0MSLGSOL/D3RK New monthly premium £7,267.94 This year's annual premium £3,992.68 Last year's annual premium £1,711.01 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2021-12-07 Dear Mr Wilkinson It's time to renew Tina’s cover with Animal Friends . Thank you for trusting us with Tina's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Tina is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Tina It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Tina as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Tina gets older As Tina is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Tina is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Tue 10 March, 2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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91LZ.0MSLGSOL/D3RK
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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03/03/2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Tue 10 March, 2020
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (KKDTYNHVNX.QQ.LEWY) Title Dear Mr Patel, It's time to renew Declan's cover with Animal Friends. Thank you for trusting us with Declan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Declan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,778.80 including insurance premium tax. Last year's premium £2,143.26 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Declan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Patel, It's time to renew Declan's cover with Animal Friends. Thank you for trusting us with Declan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Declan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,778.80 including insurance premium tax. Last year's premium £2,143.26 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Declan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Patel, Dear Mr Patel, Dear Mr Patel, It's time to renew Declan's cover with Animal Friends. Thank you for trusting us with Declan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Declan's cover with Animal Friends. Thank you for trusting us with Declan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Declan's cover with Animal Friends. Thank you for trusting us with Declan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Declan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Declan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Declan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,778.80 including insurance premium tax. Last year's premium £2,143.26 including insurance premium tax. This year's premium £1,778.80 including insurance premium tax. This year's premium £1,778.80 including insurance premium tax. Last year's premium £2,143.26 including insurance premium tax. Last year's premium £2,143.26 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Declan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Declan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Declan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Declan. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Declan, your renewal will take effect from 18/11/24. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mrs Ruth Hall, 4 Powell pass Valerieside S5T 5JP Policy Details Policy number: KKDTYNHVNX.QQ.LEWY Policy start date: 18/11/24 Policy end date: 09/10/2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Declan Pet type: Dog Pet date of birth: 17/08/2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,182.56 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,778.80 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,169.54 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 18/11/24. Your standard monthly payment of £4,038.75 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mrs Ruth Hall 4 Powell pass Valerieside S5T 5JP Declan's Policy Renewal Date: 18/11/24 Policy Number: KKDTYNHVNX.QQ.LEWY New monthly premium £4,038.75 This year's annual premium £1,778.80 Last year's annual premium £2,143.26 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 21 January, 2023 Dear Mr Patel It's time to renew Declan’s cover with Animal Friends . Thank you for trusting us with Declan's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Declan is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Declan It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Declan as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Declan gets older As Declan is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Declan is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 18/11/24. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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KKDTYNHVNX.QQ.LEWY
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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09/10/2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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18/11/24
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (xyaraic__agwvfzyrd) Title Dear Mr Holmes, It's time to renew Stanley's cover with Animal Friends. Thank you for trusting us with Stanley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Stanley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,784.89 including insurance premium tax. Last year's premium £5,396.72 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Stanley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Holmes, It's time to renew Stanley's cover with Animal Friends. Thank you for trusting us with Stanley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Stanley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,784.89 including insurance premium tax. Last year's premium £5,396.72 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Stanley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Holmes, Dear Mr Holmes, Dear Mr Holmes, It's time to renew Stanley's cover with Animal Friends. Thank you for trusting us with Stanley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Stanley's cover with Animal Friends. Thank you for trusting us with Stanley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Stanley's cover with Animal Friends. Thank you for trusting us with Stanley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Stanley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Stanley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Stanley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,784.89 including insurance premium tax. Last year's premium £5,396.72 including insurance premium tax. This year's premium £2,784.89 including insurance premium tax. This year's premium £2,784.89 including insurance premium tax. Last year's premium £5,396.72 including insurance premium tax. Last year's premium £5,396.72 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Stanley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Stanley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Stanley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Stanley. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Stanley, your renewal will take effect from Wednesday 26 July, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Brett Butler-Gallagher, Flat 96 Donald ferry Connortown G8 2LB Policy Details Policy number: xyaraic__agwvfzyrd Policy start date: Wednesday 26 July, 2023 Policy end date: Monday 16 January, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Stanley Pet type: Dog Pet date of birth: Saturday 22 May, 2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,617.28 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,784.89 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,739.71 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Wednesday 26 July, 2023. Your standard monthly payment of £5,312.19 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Brett Butler-Gallagher Flat 96 Donald ferry Connortown G8 2LB Stanley's Policy Renewal Date: Wednesday 26 July, 2023 Policy Number: xyaraic__agwvfzyrd New monthly premium £5,312.19 This year's annual premium £2,784.89 Last year's annual premium £5,396.72 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sunday 25 August, 2019 Dear Mr Holmes It's time to renew Stanley’s cover with Animal Friends . Thank you for trusting us with Stanley's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Stanley is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Stanley It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Stanley as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Stanley gets older As Stanley is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Stanley is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Wednesday 26 July, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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Monday 16 January, 2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Wednesday 26 July, 2023
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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Your Policy Renewal - Animal Friends (30Y7E5YROLI723R1WU/CK) Title Dear Mr Ward, It's time to renew Maureen's cover with Animal Friends. Thank you for trusting us with Maureen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Maureen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,828.69 including insurance premium tax. Last year's premium £4,986.57 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Maureen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Ward, It's time to renew Maureen's cover with Animal Friends. Thank you for trusting us with Maureen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Maureen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,828.69 including insurance premium tax. Last year's premium £4,986.57 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Maureen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Ward, Dear Mr Ward, Dear Mr Ward, It's time to renew Maureen's cover with Animal Friends. Thank you for trusting us with Maureen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Maureen's cover with Animal Friends. Thank you for trusting us with Maureen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Maureen's cover with Animal Friends. Thank you for trusting us with Maureen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Maureen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Maureen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Maureen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,828.69 including insurance premium tax. Last year's premium £4,986.57 including insurance premium tax. This year's premium £7,828.69 including insurance premium tax. This year's premium £7,828.69 including insurance premium tax. Last year's premium £4,986.57 including insurance premium tax. Last year's premium £4,986.57 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Maureen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Maureen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Maureen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Maureen. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Maureen, your renewal will take effect from 13/08/2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Lawrence Lawrence, Flat 5 Dobson union Allanberg PL0 0FF Policy Details Policy number: 30Y7E5YROLI723R1WU/CK Policy start date: 13/08/2023 Policy end date: Sunday 04 October, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Maureen Pet type: Dog Pet date of birth: Sunday 14 August, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,218.25 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,828.69 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,324.22 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 13/08/2023. Your standard monthly payment of £9,055.04 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Lawrence Lawrence Flat 5 Dobson union Allanberg PL0 0FF Maureen's Policy Renewal Date: 13/08/2023 Policy Number: 30Y7E5YROLI723R1WU/CK New monthly premium £9,055.04 This year's annual premium £7,828.69 Last year's annual premium £4,986.57 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Thu 17 September, 2020 Dear Mr Ward It's time to renew Maureen’s cover with Animal Friends . Thank you for trusting us with Maureen's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Maureen is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Maureen It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Maureen as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Maureen gets older As Maureen is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Maureen is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 13/08/2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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Sunday 04 October, 2020
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13/08/2023
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (1DF82IS4Z) Title Dear Mr Murphy, It's time to renew Rosie's cover with Animal Friends. Thank you for trusting us with Rosie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Rosie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £533.02 including insurance premium tax. Last year's premium £658.17 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Rosie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Murphy, It's time to renew Rosie's cover with Animal Friends. Thank you for trusting us with Rosie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Rosie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £533.02 including insurance premium tax. Last year's premium £658.17 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Rosie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Murphy, Dear Mr Murphy, Dear Mr Murphy, It's time to renew Rosie's cover with Animal Friends. Thank you for trusting us with Rosie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Rosie's cover with Animal Friends. Thank you for trusting us with Rosie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Rosie's cover with Animal Friends. Thank you for trusting us with Rosie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Rosie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Rosie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Rosie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £533.02 including insurance premium tax. Last year's premium £658.17 including insurance premium tax. This year's premium £533.02 including insurance premium tax. This year's premium £533.02 including insurance premium tax. Last year's premium £658.17 including insurance premium tax. Last year's premium £658.17 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Rosie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Rosie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Rosie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Rosie. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Rosie, your renewal will take effect from Thursday 10 October, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Toby Clark-Smith, 4 Callum parkways Pickeringville G9 1HG Policy Details Policy number: 1DF82IS4Z Policy start date: Thursday 10 October, 2024 Policy end date: Thu 21 December, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Rosie Pet type: Dog Pet date of birth: 01 October, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,429.81 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £533.02 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,828.70 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Thursday 10 October, 2024. Your standard monthly payment of £2,207.04 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Toby Clark-Smith 4 Callum parkways Pickeringville G9 1HG Rosie's Policy Renewal Date: Thursday 10 October, 2024 Policy Number: 1DF82IS4Z New monthly premium £2,207.04 This year's annual premium £533.02 Last year's annual premium £658.17 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 15/12/2021 Dear Mr Murphy It's time to renew Rosie’s cover with Animal Friends . Thank you for trusting us with Rosie's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Rosie is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Rosie It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Rosie as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Rosie gets older As Rosie is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Rosie is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Thursday 10 October, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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1DF82IS4Z
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Thu 21 December, 2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Thursday 10 October, 2024
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (den..fllijv-rlbclph) Title Dear Mr Bryant, It's time to renew Anna's cover with Animal Friends. Thank you for trusting us with Anna's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Anna has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,225.36 including insurance premium tax. Last year's premium £7,121.49 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Anna with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Bryant, It's time to renew Anna's cover with Animal Friends. Thank you for trusting us with Anna's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Anna has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,225.36 including insurance premium tax. Last year's premium £7,121.49 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Anna with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Bryant, Dear Mr Bryant, Dear Mr Bryant, It's time to renew Anna's cover with Animal Friends. Thank you for trusting us with Anna's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Anna's cover with Animal Friends. Thank you for trusting us with Anna's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Anna's cover with Animal Friends. Thank you for trusting us with Anna's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Anna has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Anna has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Anna has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,225.36 including insurance premium tax. Last year's premium £7,121.49 including insurance premium tax. This year's premium £8,225.36 including insurance premium tax. This year's premium £8,225.36 including insurance premium tax. Last year's premium £7,121.49 including insurance premium tax. Last year's premium £7,121.49 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Anna with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Anna with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Anna with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Anna. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Anna, your renewal will take effect from 2022-11-11. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Joe Francis, Flat 5 Powell lodge Hudsonton ST64 5DD Policy Details Policy number: den..fllijv-rlbclph Policy start date: 2022-11-11 Policy end date: 26 April, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Anna Pet type: Dog Pet date of birth: 04 September, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,074.23 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,225.36 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,692.42 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2022-11-11. Your standard monthly payment of £9,332.75 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Joe Francis Flat 5 Powell lodge Hudsonton ST64 5DD Anna's Policy Renewal Date: 2022-11-11 Policy Number: den..fllijv-rlbclph New monthly premium £9,332.75 This year's annual premium £8,225.36 Last year's annual premium £7,121.49 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 03/12/24 Dear Mr Bryant It's time to renew Anna’s cover with Animal Friends . Thank you for trusting us with Anna's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Anna is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Anna It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Anna as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Anna gets older As Anna is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Anna is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2022-11-11. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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den..fllijv-rlbclph
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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26 April, 2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2022-11-11
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (5C1PXRCO.D2_/M/U74) Title Dear Mr Kirk, It's time to renew Tina's cover with Animal Friends. Thank you for trusting us with Tina's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Tina has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,834.64 including insurance premium tax. Last year's premium £3,668.30 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Tina with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Kirk, It's time to renew Tina's cover with Animal Friends. Thank you for trusting us with Tina's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Tina has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,834.64 including insurance premium tax. Last year's premium £3,668.30 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Tina with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Kirk, Dear Mr Kirk, Dear Mr Kirk, It's time to renew Tina's cover with Animal Friends. Thank you for trusting us with Tina's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Tina's cover with Animal Friends. Thank you for trusting us with Tina's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Tina's cover with Animal Friends. Thank you for trusting us with Tina's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Tina has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Tina has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Tina has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,834.64 including insurance premium tax. Last year's premium £3,668.30 including insurance premium tax. This year's premium £4,834.64 including insurance premium tax. This year's premium £4,834.64 including insurance premium tax. Last year's premium £3,668.30 including insurance premium tax. Last year's premium £3,668.30 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Tina with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Tina with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Tina with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Tina. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Tina, your renewal will take effect from 04 May, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Clive Smith-Griffiths, 11 Dawson lock South Jasonchester FY04 7QX Policy Details Policy number: 5C1PXRCO.D2_/M/U74 Policy start date: 04 May, 2025 Policy end date: 27/09/2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Tina Pet type: Dog Pet date of birth: 07/07/2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,624.45 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,834.64 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £935.05 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 04 May, 2025. Your standard monthly payment of £4,509.89 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Clive Smith-Griffiths 11 Dawson lock South Jasonchester FY04 7QX Tina's Policy Renewal Date: 04 May, 2025 Policy Number: 5C1PXRCO.D2_/M/U74 New monthly premium £4,509.89 This year's annual premium £4,834.64 Last year's annual premium £3,668.30 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2025-09-11 Dear Mr Kirk It's time to renew Tina’s cover with Animal Friends . Thank you for trusting us with Tina's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Tina is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Tina It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Tina as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Tina gets older As Tina is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Tina is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 04 May, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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5C1PXRCO.D2_/M/U74
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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27/09/2020
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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04 May, 2025
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (7EP-KEA112/FW8JYJ5KZ) Title Dear Mr Roberts, It's time to renew Julie's cover with Animal Friends. Thank you for trusting us with Julie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Julie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,073.78 including insurance premium tax. Last year's premium £534.34 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Julie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Roberts, It's time to renew Julie's cover with Animal Friends. Thank you for trusting us with Julie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Julie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,073.78 including insurance premium tax. Last year's premium £534.34 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Julie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Roberts, Dear Mr Roberts, Dear Mr Roberts, It's time to renew Julie's cover with Animal Friends. Thank you for trusting us with Julie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Julie's cover with Animal Friends. Thank you for trusting us with Julie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Julie's cover with Animal Friends. Thank you for trusting us with Julie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Julie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Julie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Julie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,073.78 including insurance premium tax. Last year's premium £534.34 including insurance premium tax. This year's premium £7,073.78 including insurance premium tax. This year's premium £7,073.78 including insurance premium tax. Last year's premium £534.34 including insurance premium tax. Last year's premium £534.34 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Julie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Julie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Julie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Julie. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Julie, your renewal will take effect from 09/09/23. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Lynn Smith, Studio 47 Ali cliff Davisville W72 1PA Policy Details Policy number: 7EP-KEA112/FW8JYJ5KZ Policy start date: 09/09/23 Policy end date: 16/09/2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Julie Pet type: Dog Pet date of birth: 03 July, 2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,062.61 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,073.78 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,478.87 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 09/09/23. Your standard monthly payment of £292.22 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Lynn Smith Studio 47 Ali cliff Davisville W72 1PA Julie's Policy Renewal Date: 09/09/23 Policy Number: 7EP-KEA112/FW8JYJ5KZ New monthly premium £292.22 This year's annual premium £7,073.78 Last year's annual premium £534.34 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2023-08-24 Dear Mr Roberts It's time to renew Julie’s cover with Animal Friends . Thank you for trusting us with Julie's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Julie is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Julie It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Julie as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Julie gets older As Julie is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Julie is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 09/09/23. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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7EP-KEA112/FW8JYJ5KZ
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16/09/2022
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09/09/23
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (MW__.KOVG) Title Dear Mr Mills, It's time to renew Denis's cover with Animal Friends. Thank you for trusting us with Denis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Denis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,491.13 including insurance premium tax. Last year's premium £8,822.16 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Denis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Mills, It's time to renew Denis's cover with Animal Friends. Thank you for trusting us with Denis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Denis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,491.13 including insurance premium tax. Last year's premium £8,822.16 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Denis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Mills, Dear Mr Mills, Dear Mr Mills, It's time to renew Denis's cover with Animal Friends. Thank you for trusting us with Denis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Denis's cover with Animal Friends. Thank you for trusting us with Denis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Denis's cover with Animal Friends. Thank you for trusting us with Denis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Denis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Denis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Denis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,491.13 including insurance premium tax. Last year's premium £8,822.16 including insurance premium tax. This year's premium £4,491.13 including insurance premium tax. This year's premium £4,491.13 including insurance premium tax. Last year's premium £8,822.16 including insurance premium tax. Last year's premium £8,822.16 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Denis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Denis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Denis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Denis. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Denis, your renewal will take effect from Mon 08 August, 2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Clive Parry, 567 Diana locks West Kirsty B5 2GX Policy Details Policy number: MW__.KOVG Policy start date: Mon 08 August, 2022 Policy end date: 10/08/2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Denis Pet type: Dog Pet date of birth: 01 December, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,222.40 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,491.13 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,442.27 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Mon 08 August, 2022. Your standard monthly payment of £9,799.51 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Clive Parry 567 Diana locks West Kirsty B5 2GX Denis's Policy Renewal Date: Mon 08 August, 2022 Policy Number: MW__.KOVG New monthly premium £9,799.51 This year's annual premium £4,491.13 Last year's annual premium £8,822.16 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 14/07/22 Dear Mr Mills It's time to renew Denis’s cover with Animal Friends . Thank you for trusting us with Denis's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Denis is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Denis It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Denis as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Denis gets older As Denis is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Denis is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Mon 08 August, 2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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MW__.KOVG
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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10/08/2024
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Mon 08 August, 2022
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (q.p-ldzlbajpeoslwhf) Title Dear Mr Burton, It's time to renew Thomas's cover with Animal Friends. Thank you for trusting us with Thomas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Thomas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,608.61 including insurance premium tax. Last year's premium £27.79 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Thomas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Burton, It's time to renew Thomas's cover with Animal Friends. Thank you for trusting us with Thomas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Thomas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,608.61 including insurance premium tax. Last year's premium £27.79 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Thomas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Burton, Dear Mr Burton, Dear Mr Burton, It's time to renew Thomas's cover with Animal Friends. Thank you for trusting us with Thomas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Thomas's cover with Animal Friends. Thank you for trusting us with Thomas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Thomas's cover with Animal Friends. Thank you for trusting us with Thomas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Thomas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Thomas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Thomas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,608.61 including insurance premium tax. Last year's premium £27.79 including insurance premium tax. This year's premium £2,608.61 including insurance premium tax. This year's premium £2,608.61 including insurance premium tax. Last year's premium £27.79 including insurance premium tax. Last year's premium £27.79 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Thomas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Thomas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Thomas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Thomas. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Thomas, your renewal will take effect from Fri 14 October, 2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Graeme Smith-Doherty, Flat 46 Green land East Frankfurt PL6 2FQ Policy Details Policy number: q.p-ldzlbajpeoslwhf Policy start date: Fri 14 October, 2022 Policy end date: Sat 03 October, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Thomas Pet type: Dog Pet date of birth: Thursday 16 December, 2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,258.25 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,608.61 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,396.14 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Fri 14 October, 2022. Your standard monthly payment of £2,467.52 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Graeme Smith-Doherty Flat 46 Green land East Frankfurt PL6 2FQ Thomas's Policy Renewal Date: Fri 14 October, 2022 Policy Number: q.p-ldzlbajpeoslwhf New monthly premium £2,467.52 This year's annual premium £2,608.61 Last year's annual premium £27.79 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Monday 01 May, 2023 Dear Mr Burton It's time to renew Thomas’s cover with Animal Friends . Thank you for trusting us with Thomas's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Thomas is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Thomas It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Thomas as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Thomas gets older As Thomas is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Thomas is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Fri 14 October, 2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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q.p-ldzlbajpeoslwhf
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Sat 03 October, 2020
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Fri 14 October, 2022
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (NPCBXPTZPUX_RFLGWR/) Title Dear Mr Wright, It's time to renew Arthur's cover with Animal Friends. Thank you for trusting us with Arthur's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Arthur has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £503.07 including insurance premium tax. Last year's premium £7,929.91 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Arthur with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Wright, It's time to renew Arthur's cover with Animal Friends. Thank you for trusting us with Arthur's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Arthur has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £503.07 including insurance premium tax. Last year's premium £7,929.91 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Arthur with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Wright, Dear Mr Wright, Dear Mr Wright, It's time to renew Arthur's cover with Animal Friends. Thank you for trusting us with Arthur's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Arthur's cover with Animal Friends. Thank you for trusting us with Arthur's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Arthur's cover with Animal Friends. Thank you for trusting us with Arthur's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Arthur has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Arthur has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Arthur has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £503.07 including insurance premium tax. Last year's premium £7,929.91 including insurance premium tax. This year's premium £503.07 including insurance premium tax. This year's premium £503.07 including insurance premium tax. Last year's premium £7,929.91 including insurance premium tax. Last year's premium £7,929.91 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Arthur with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Arthur with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Arthur with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Arthur. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Arthur, your renewal will take effect from 15/05/20. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Judith Smith-Brennan, 8 Elizabeth squares South Gerald JE5 6PZ Policy Details Policy number: NPCBXPTZPUX_RFLGWR/ Policy start date: 15/05/20 Policy end date: Wed 22 October, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Arthur Pet type: Dog Pet date of birth: Tuesday 19 September, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,942.25 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £503.07 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,978.59 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 15/05/20. Your standard monthly payment of £8,393.89 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Judith Smith-Brennan 8 Elizabeth squares South Gerald JE5 6PZ Arthur's Policy Renewal Date: 15/05/20 Policy Number: NPCBXPTZPUX_RFLGWR/ New monthly premium £8,393.89 This year's annual premium £503.07 Last year's annual premium £7,929.91 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2023-12-28 Dear Mr Wright It's time to renew Arthur’s cover with Animal Friends . Thank you for trusting us with Arthur's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Arthur is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Arthur It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Arthur as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Arthur gets older As Arthur is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Arthur is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 15/05/20. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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NPCBXPTZPUX_RFLGWR/
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Wed 22 October, 2025
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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15/05/20
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (llyckrbrhervkaqzkx) Title Dear Mr Clark, It's time to renew Kirsty's cover with Animal Friends. Thank you for trusting us with Kirsty's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kirsty has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,167.14 including insurance premium tax. Last year's premium £6,272.84 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kirsty with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Clark, It's time to renew Kirsty's cover with Animal Friends. Thank you for trusting us with Kirsty's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kirsty has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,167.14 including insurance premium tax. Last year's premium £6,272.84 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kirsty with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Clark, Dear Mr Clark, Dear Mr Clark, It's time to renew Kirsty's cover with Animal Friends. Thank you for trusting us with Kirsty's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kirsty's cover with Animal Friends. Thank you for trusting us with Kirsty's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kirsty's cover with Animal Friends. Thank you for trusting us with Kirsty's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kirsty has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kirsty has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kirsty has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,167.14 including insurance premium tax. Last year's premium £6,272.84 including insurance premium tax. This year's premium £5,167.14 including insurance premium tax. This year's premium £5,167.14 including insurance premium tax. Last year's premium £6,272.84 including insurance premium tax. Last year's premium £6,272.84 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kirsty with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kirsty with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kirsty with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Kirsty. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Kirsty, your renewal will take effect from 2019-02-26. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Shannon Haynes, 35 Marian squares Hollandborough BS2 6HZ Policy Details Policy number: llyckrbrhervkaqzkx Policy start date: 2019-02-26 Policy end date: Tuesday 10 September, 2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Kirsty Pet type: Dog Pet date of birth: Monday 23 December, 2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,686.34 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,167.14 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,155.85 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2019-02-26. Your standard monthly payment of £8,661.49 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Shannon Haynes 35 Marian squares Hollandborough BS2 6HZ Kirsty's Policy Renewal Date: 2019-02-26 Policy Number: llyckrbrhervkaqzkx New monthly premium £8,661.49 This year's annual premium £5,167.14 Last year's annual premium £6,272.84 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2021-07-30 Dear Mr Clark It's time to renew Kirsty’s cover with Animal Friends . Thank you for trusting us with Kirsty's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Kirsty is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Kirsty It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Kirsty as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Kirsty gets older As Kirsty is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Kirsty is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2019-02-26. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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Tuesday 10 September, 2024
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2019-02-26
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (ifdz/azoaw/) Title Dear Mr Howard, It's time to renew Anna's cover with Animal Friends. Thank you for trusting us with Anna's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Anna has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,475.96 including insurance premium tax. Last year's premium £2,666.05 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Anna with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Howard, It's time to renew Anna's cover with Animal Friends. Thank you for trusting us with Anna's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Anna has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,475.96 including insurance premium tax. Last year's premium £2,666.05 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Anna with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Howard, Dear Mr Howard, Dear Mr Howard, It's time to renew Anna's cover with Animal Friends. Thank you for trusting us with Anna's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Anna's cover with Animal Friends. Thank you for trusting us with Anna's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Anna's cover with Animal Friends. Thank you for trusting us with Anna's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Anna has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Anna has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Anna has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,475.96 including insurance premium tax. Last year's premium £2,666.05 including insurance premium tax. This year's premium £4,475.96 including insurance premium tax. This year's premium £4,475.96 including insurance premium tax. Last year's premium £2,666.05 including insurance premium tax. Last year's premium £2,666.05 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Anna with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Anna with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Anna with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Anna. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Anna, your renewal will take effect from 18/11/2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Leonard Brown, Flat 88 Hawkins orchard Berryberg E39 5LB Policy Details Policy number: ifdz/azoaw/ Policy start date: 18/11/2023 Policy end date: Sunday 18 June, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Anna Pet type: Dog Pet date of birth: 27 December, 2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,955.48 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,475.96 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,836.30 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 18/11/2023. Your standard monthly payment of £2,594.45 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Leonard Brown Flat 88 Hawkins orchard Berryberg E39 5LB Anna's Policy Renewal Date: 18/11/2023 Policy Number: ifdz/azoaw/ New monthly premium £2,594.45 This year's annual premium £4,475.96 Last year's annual premium £2,666.05 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 16 November, 2020 Dear Mr Howard It's time to renew Anna’s cover with Animal Friends . Thank you for trusting us with Anna's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Anna is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Anna It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Anna as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Anna gets older As Anna is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Anna is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 18/11/2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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ifdz/azoaw/
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Sunday 18 June, 2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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18/11/2023
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (9.KLG6B5K0G) Title Dear Mr Hughes, It's time to renew Stephen's cover with Animal Friends. Thank you for trusting us with Stephen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Stephen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,056.92 including insurance premium tax. Last year's premium £89.23 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Stephen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Hughes, It's time to renew Stephen's cover with Animal Friends. Thank you for trusting us with Stephen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Stephen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,056.92 including insurance premium tax. Last year's premium £89.23 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Stephen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Hughes, Dear Mr Hughes, Dear Mr Hughes, It's time to renew Stephen's cover with Animal Friends. Thank you for trusting us with Stephen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Stephen's cover with Animal Friends. Thank you for trusting us with Stephen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Stephen's cover with Animal Friends. Thank you for trusting us with Stephen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Stephen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Stephen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Stephen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,056.92 including insurance premium tax. Last year's premium £89.23 including insurance premium tax. This year's premium £5,056.92 including insurance premium tax. This year's premium £5,056.92 including insurance premium tax. Last year's premium £89.23 including insurance premium tax. Last year's premium £89.23 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Stephen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Stephen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Stephen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Stephen. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Stephen, your renewal will take effect from 23/08/20. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Christian Harris, 24 George ramp Billymouth LN6A 1GZ Policy Details Policy number: 9.KLG6B5K0G Policy start date: 23/08/20 Policy end date: 02 April, 2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Stephen Pet type: Dog Pet date of birth: 2021-02-23 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,131.96 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,056.92 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,243.54 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 23/08/20. Your standard monthly payment of £2,127.81 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Christian Harris 24 George ramp Billymouth LN6A 1GZ Stephen's Policy Renewal Date: 23/08/20 Policy Number: 9.KLG6B5K0G New monthly premium £2,127.81 This year's annual premium £5,056.92 Last year's annual premium £89.23 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 12/04/2021 Dear Mr Hughes It's time to renew Stephen’s cover with Animal Friends . Thank you for trusting us with Stephen's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Stephen is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Stephen It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Stephen as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Stephen gets older As Stephen is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Stephen is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 23/08/20. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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9.KLG6B5K0G
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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02 April, 2024
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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23/08/20
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (TV_QPVS6WFD3EJW) Title Dear Mr Moore, It's time to renew Bruce's cover with Animal Friends. Thank you for trusting us with Bruce's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Bruce has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,844.02 including insurance premium tax. Last year's premium £2,099.18 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Bruce with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Moore, It's time to renew Bruce's cover with Animal Friends. Thank you for trusting us with Bruce's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Bruce has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,844.02 including insurance premium tax. Last year's premium £2,099.18 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Bruce with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Moore, Dear Mr Moore, Dear Mr Moore, It's time to renew Bruce's cover with Animal Friends. Thank you for trusting us with Bruce's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Bruce's cover with Animal Friends. Thank you for trusting us with Bruce's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Bruce's cover with Animal Friends. Thank you for trusting us with Bruce's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Bruce has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Bruce has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Bruce has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,844.02 including insurance premium tax. Last year's premium £2,099.18 including insurance premium tax. This year's premium £1,844.02 including insurance premium tax. This year's premium £1,844.02 including insurance premium tax. Last year's premium £2,099.18 including insurance premium tax. Last year's premium £2,099.18 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Bruce with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Bruce with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Bruce with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Bruce. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Bruce, your renewal will take effect from Wed 20 December, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Michael Whittaker, 945 Glover fork East Thomas G70 6PT Policy Details Policy number: TV_QPVS6WFD3EJW Policy start date: Wed 20 December, 2023 Policy end date: 19 June, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Bruce Pet type: Dog Pet date of birth: 04 August, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,407.92 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,844.02 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,745.29 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Wed 20 December, 2023. Your standard monthly payment of £2,818.41 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Michael Whittaker 945 Glover fork East Thomas G70 6PT Bruce's Policy Renewal Date: Wed 20 December, 2023 Policy Number: TV_QPVS6WFD3EJW New monthly premium £2,818.41 This year's annual premium £1,844.02 Last year's annual premium £2,099.18 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Thu 28 December, 2023 Dear Mr Moore It's time to renew Bruce’s cover with Animal Friends . Thank you for trusting us with Bruce's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Bruce is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Bruce It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Bruce as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Bruce gets older As Bruce is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Bruce is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Wed 20 December, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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TV_QPVS6WFD3EJW
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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19 June, 2020
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Wed 20 December, 2023
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (ECWG/USAVVLUPP) Title Dear Mr Lloyd, It's time to renew Bruce's cover with Animal Friends. Thank you for trusting us with Bruce's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Bruce has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,061.84 including insurance premium tax. Last year's premium £1,576.38 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Bruce with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Lloyd, It's time to renew Bruce's cover with Animal Friends. Thank you for trusting us with Bruce's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Bruce has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,061.84 including insurance premium tax. Last year's premium £1,576.38 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Bruce with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Lloyd, Dear Mr Lloyd, Dear Mr Lloyd, It's time to renew Bruce's cover with Animal Friends. Thank you for trusting us with Bruce's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Bruce's cover with Animal Friends. Thank you for trusting us with Bruce's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Bruce's cover with Animal Friends. Thank you for trusting us with Bruce's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Bruce has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Bruce has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Bruce has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,061.84 including insurance premium tax. Last year's premium £1,576.38 including insurance premium tax. This year's premium £4,061.84 including insurance premium tax. This year's premium £4,061.84 including insurance premium tax. Last year's premium £1,576.38 including insurance premium tax. Last year's premium £1,576.38 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Bruce with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Bruce with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Bruce with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Bruce. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Bruce, your renewal will take effect from 11 August, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Jenna Lee, 488 Webster lodge Kateshire S7 4FZ Policy Details Policy number: ECWG/USAVVLUPP Policy start date: 11 August, 2023 Policy end date: 2025-11-22 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Bruce Pet type: Dog Pet date of birth: 14/06/2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,112.89 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,061.84 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,299.18 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 11 August, 2023. Your standard monthly payment of £8,847.15 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Jenna Lee 488 Webster lodge Kateshire S7 4FZ Bruce's Policy Renewal Date: 11 August, 2023 Policy Number: ECWG/USAVVLUPP New monthly premium £8,847.15 This year's annual premium £4,061.84 Last year's annual premium £1,576.38 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2023-08-04 Dear Mr Lloyd It's time to renew Bruce’s cover with Animal Friends . Thank you for trusting us with Bruce's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Bruce is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Bruce It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Bruce as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Bruce gets older As Bruce is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Bruce is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 11 August, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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ECWG/USAVVLUPP
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2025-11-22
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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11 August, 2023
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (J2QKA8VIE) Title Dear Mr Thomson, It's time to renew Ross's cover with Animal Friends. Thank you for trusting us with Ross's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Ross has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £6,706.21 including insurance premium tax. Last year's premium £8,911.95 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Ross with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Thomson, It's time to renew Ross's cover with Animal Friends. Thank you for trusting us with Ross's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Ross has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £6,706.21 including insurance premium tax. Last year's premium £8,911.95 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Ross with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Thomson, Dear Mr Thomson, Dear Mr Thomson, It's time to renew Ross's cover with Animal Friends. Thank you for trusting us with Ross's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Ross's cover with Animal Friends. Thank you for trusting us with Ross's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Ross's cover with Animal Friends. Thank you for trusting us with Ross's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Ross has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Ross has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Ross has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £6,706.21 including insurance premium tax. Last year's premium £8,911.95 including insurance premium tax. This year's premium £6,706.21 including insurance premium tax. This year's premium £6,706.21 including insurance premium tax. Last year's premium £8,911.95 including insurance premium tax. Last year's premium £8,911.95 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Ross with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Ross with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Ross with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Ross. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Ross, your renewal will take effect from 11 November, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mr Clifford Hill, 380 Mathew pike Barrettshire L04 7LZ Policy Details Policy number: J2QKA8VIE Policy start date: 11 November, 2025 Policy end date: 10/06/22 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Ross Pet type: Dog Pet date of birth: Sun 08 October, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,626.78 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £6,706.21 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,958.17 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 11 November, 2025. Your standard monthly payment of £7,367.63 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mr Clifford Hill 380 Mathew pike Barrettshire L04 7LZ Ross's Policy Renewal Date: 11 November, 2025 Policy Number: J2QKA8VIE New monthly premium £7,367.63 This year's annual premium £6,706.21 Last year's annual premium £8,911.95 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 07 April, 2022 Dear Mr Thomson It's time to renew Ross’s cover with Animal Friends . Thank you for trusting us with Ross's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Ross is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Ross It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Ross as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Ross gets older As Ross is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Ross is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 11 November, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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J2QKA8VIE
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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10/06/22
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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11 November, 2025
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (aapi/gmxro_lut) Title Dear Mr Parker, It's time to renew Shirley's cover with Animal Friends. Thank you for trusting us with Shirley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Shirley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,098.11 including insurance premium tax. Last year's premium £3,070.88 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Shirley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Parker, It's time to renew Shirley's cover with Animal Friends. Thank you for trusting us with Shirley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Shirley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,098.11 including insurance premium tax. Last year's premium £3,070.88 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Shirley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Parker, Dear Mr Parker, Dear Mr Parker, It's time to renew Shirley's cover with Animal Friends. Thank you for trusting us with Shirley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Shirley's cover with Animal Friends. Thank you for trusting us with Shirley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Shirley's cover with Animal Friends. Thank you for trusting us with Shirley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Shirley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Shirley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Shirley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,098.11 including insurance premium tax. Last year's premium £3,070.88 including insurance premium tax. This year's premium £9,098.11 including insurance premium tax. This year's premium £9,098.11 including insurance premium tax. Last year's premium £3,070.88 including insurance premium tax. Last year's premium £3,070.88 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Shirley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Shirley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Shirley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Shirley. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Shirley, your renewal will take effect from 09/05/24. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Bruce Kemp, Studio 8 Kelly village South Claire L4S 1GH Policy Details Policy number: aapi/gmxro_lut Policy start date: 09/05/24 Policy end date: 2024-08-24 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Shirley Pet type: Dog Pet date of birth: Mon 02 October, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,347.83 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,098.11 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,710.45 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 09/05/24. Your standard monthly payment of £8,510.94 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Bruce Kemp Studio 8 Kelly village South Claire L4S 1GH Shirley's Policy Renewal Date: 09/05/24 Policy Number: aapi/gmxro_lut New monthly premium £8,510.94 This year's annual premium £9,098.11 Last year's annual premium £3,070.88 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2025-03-05 Dear Mr Parker It's time to renew Shirley’s cover with Animal Friends . Thank you for trusting us with Shirley's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Shirley is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Shirley It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Shirley as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Shirley gets older As Shirley is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Shirley is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 09/05/24. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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aapi/gmxro_lut
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2024-08-24
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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09/05/24
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (EVGVHTSYSCDGSUVUDS) Title Dear Mr Fox, It's time to renew Marcus's cover with Animal Friends. Thank you for trusting us with Marcus's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Marcus has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,317.96 including insurance premium tax. Last year's premium £469.13 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Marcus with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Fox, It's time to renew Marcus's cover with Animal Friends. Thank you for trusting us with Marcus's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Marcus has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,317.96 including insurance premium tax. Last year's premium £469.13 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Marcus with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Fox, Dear Mr Fox, Dear Mr Fox, It's time to renew Marcus's cover with Animal Friends. Thank you for trusting us with Marcus's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Marcus's cover with Animal Friends. Thank you for trusting us with Marcus's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Marcus's cover with Animal Friends. Thank you for trusting us with Marcus's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Marcus has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Marcus has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Marcus has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,317.96 including insurance premium tax. Last year's premium £469.13 including insurance premium tax. This year's premium £5,317.96 including insurance premium tax. This year's premium £5,317.96 including insurance premium tax. Last year's premium £469.13 including insurance premium tax. Last year's premium £469.13 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Marcus with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Marcus with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Marcus with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Marcus. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Marcus, your renewal will take effect from Sat 15 February, 2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mr Neil Stone, 23 Jake island Murphymouth G3K 0AX Policy Details Policy number: EVGVHTSYSCDGSUVUDS Policy start date: Sat 15 February, 2020 Policy end date: 17/01/22 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Marcus Pet type: Dog Pet date of birth: 10 August, 2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,694.20 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,317.96 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,810.30 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sat 15 February, 2020. Your standard monthly payment of £5,509.56 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mr Neil Stone 23 Jake island Murphymouth G3K 0AX Marcus's Policy Renewal Date: Sat 15 February, 2020 Policy Number: EVGVHTSYSCDGSUVUDS New monthly premium £5,509.56 This year's annual premium £5,317.96 Last year's annual premium £469.13 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 14 September, 2019 Dear Mr Fox It's time to renew Marcus’s cover with Animal Friends . Thank you for trusting us with Marcus's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Marcus is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Marcus It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Marcus as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Marcus gets older As Marcus is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Marcus is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sat 15 February, 2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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EVGVHTSYSCDGSUVUDS
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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17/01/22
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Sat 15 February, 2020
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (UHKKEGNI_) Title Dear Mr Thomas, It's time to renew Louise's cover with Animal Friends. Thank you for trusting us with Louise's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Louise has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,540.10 including insurance premium tax. Last year's premium £246.27 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Louise with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Thomas, It's time to renew Louise's cover with Animal Friends. Thank you for trusting us with Louise's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Louise has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,540.10 including insurance premium tax. Last year's premium £246.27 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Louise with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Thomas, Dear Mr Thomas, Dear Mr Thomas, It's time to renew Louise's cover with Animal Friends. Thank you for trusting us with Louise's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Louise's cover with Animal Friends. Thank you for trusting us with Louise's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Louise's cover with Animal Friends. Thank you for trusting us with Louise's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Louise has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Louise has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Louise has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,540.10 including insurance premium tax. Last year's premium £246.27 including insurance premium tax. This year's premium £3,540.10 including insurance premium tax. This year's premium £3,540.10 including insurance premium tax. Last year's premium £246.27 including insurance premium tax. Last year's premium £246.27 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Louise with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Louise with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Louise with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Louise. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Louise, your renewal will take effect from Saturday 30 December, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Naomi Hall, Flat 3 Bartlett lights South Christopher SP8H 8GR Policy Details Policy number: UHKKEGNI_ Policy start date: Saturday 30 December, 2023 Policy end date: 2021-01-21 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Louise Pet type: Dog Pet date of birth: Tuesday 05 April, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,320.27 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,540.10 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,956.32 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Saturday 30 December, 2023. Your standard monthly payment of £3,151.41 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Naomi Hall Flat 3 Bartlett lights South Christopher SP8H 8GR Louise's Policy Renewal Date: Saturday 30 December, 2023 Policy Number: UHKKEGNI_ New monthly premium £3,151.41 This year's annual premium £3,540.10 Last year's annual premium £246.27 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 16 January, 2024 Dear Mr Thomas It's time to renew Louise’s cover with Animal Friends . Thank you for trusting us with Louise's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Louise is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Louise It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Louise as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Louise gets older As Louise is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Louise is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Saturday 30 December, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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UHKKEGNI_
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2021-01-21
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Saturday 30 December, 2023
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (c/ffzx_..rzn.vlpdbcbub) Title Dear Mr Burke, It's time to renew Marion's cover with Animal Friends. Thank you for trusting us with Marion's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Marion has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,343.84 including insurance premium tax. Last year's premium £3,800.19 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Marion with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Burke, It's time to renew Marion's cover with Animal Friends. Thank you for trusting us with Marion's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Marion has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,343.84 including insurance premium tax. Last year's premium £3,800.19 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Marion with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Burke, Dear Mr Burke, Dear Mr Burke, It's time to renew Marion's cover with Animal Friends. Thank you for trusting us with Marion's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Marion's cover with Animal Friends. Thank you for trusting us with Marion's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Marion's cover with Animal Friends. Thank you for trusting us with Marion's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Marion has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Marion has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Marion has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,343.84 including insurance premium tax. Last year's premium £3,800.19 including insurance premium tax. This year's premium £4,343.84 including insurance premium tax. This year's premium £4,343.84 including insurance premium tax. Last year's premium £3,800.19 including insurance premium tax. Last year's premium £3,800.19 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Marion with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Marion with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Marion with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Marion. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Marion, your renewal will take effect from 05/12/24. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Rhys Douglas, Studio 5 Storey greens Carolhaven N76 4YQ Policy Details Policy number: c/ffzx_..rzn.vlpdbcbub Policy start date: 05/12/24 Policy end date: 04 November, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Marion Pet type: Dog Pet date of birth: Saturday 27 July, 2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,929.23 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,343.84 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,922.81 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 05/12/24. Your standard monthly payment of £752.69 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Rhys Douglas Studio 5 Storey greens Carolhaven N76 4YQ Marion's Policy Renewal Date: 05/12/24 Policy Number: c/ffzx_..rzn.vlpdbcbub New monthly premium £752.69 This year's annual premium £4,343.84 Last year's annual premium £3,800.19 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 25/01/23 Dear Mr Burke It's time to renew Marion’s cover with Animal Friends . Thank you for trusting us with Marion's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Marion is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Marion It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Marion as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Marion gets older As Marion is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Marion is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 05/12/24. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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c/ffzx_..rzn.vlpdbcbub
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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04 November, 2019
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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05/12/24
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (5KZKZVVED/Z1LLB0BQZDJ) Title Dear Mr Begum, It's time to renew Dennis's cover with Animal Friends. Thank you for trusting us with Dennis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Dennis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,878.87 including insurance premium tax. Last year's premium £8,163.80 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Dennis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Begum, It's time to renew Dennis's cover with Animal Friends. Thank you for trusting us with Dennis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Dennis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,878.87 including insurance premium tax. Last year's premium £8,163.80 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Dennis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Begum, Dear Mr Begum, Dear Mr Begum, It's time to renew Dennis's cover with Animal Friends. Thank you for trusting us with Dennis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Dennis's cover with Animal Friends. Thank you for trusting us with Dennis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Dennis's cover with Animal Friends. Thank you for trusting us with Dennis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Dennis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Dennis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Dennis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,878.87 including insurance premium tax. Last year's premium £8,163.80 including insurance premium tax. This year's premium £4,878.87 including insurance premium tax. This year's premium £4,878.87 including insurance premium tax. Last year's premium £8,163.80 including insurance premium tax. Last year's premium £8,163.80 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Dennis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Dennis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Dennis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Dennis. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Dennis, your renewal will take effect from 15/02/2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Alison White, Studio 62A John trail West Timothy G02 8WN Policy Details Policy number: 5KZKZVVED/Z1LLB0BQZDJ Policy start date: 15/02/2019 Policy end date: 2024-01-06 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Dennis Pet type: Dog Pet date of birth: 12 April, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,933.70 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,878.87 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,326.44 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 15/02/2019. Your standard monthly payment of £956.67 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Alison White Studio 62A John trail West Timothy G02 8WN Dennis's Policy Renewal Date: 15/02/2019 Policy Number: 5KZKZVVED/Z1LLB0BQZDJ New monthly premium £956.67 This year's annual premium £4,878.87 Last year's annual premium £8,163.80 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Fri 05 January, 2024 Dear Mr Begum It's time to renew Dennis’s cover with Animal Friends . Thank you for trusting us with Dennis's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Dennis is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Dennis It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Dennis as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Dennis gets older As Dennis is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Dennis is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 15/02/2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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5KZKZVVED/Z1LLB0BQZDJ
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2024-01-06
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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15/02/2019
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (W/.E8IP3P) Title Dear Mr Bibi, It's time to renew Kyle's cover with Animal Friends. Thank you for trusting us with Kyle's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kyle has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,383.39 including insurance premium tax. Last year's premium £8,256.18 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kyle with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Bibi, It's time to renew Kyle's cover with Animal Friends. Thank you for trusting us with Kyle's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kyle has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,383.39 including insurance premium tax. Last year's premium £8,256.18 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kyle with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Bibi, Dear Mr Bibi, Dear Mr Bibi, It's time to renew Kyle's cover with Animal Friends. Thank you for trusting us with Kyle's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kyle's cover with Animal Friends. Thank you for trusting us with Kyle's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kyle's cover with Animal Friends. Thank you for trusting us with Kyle's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kyle has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kyle has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kyle has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,383.39 including insurance premium tax. Last year's premium £8,256.18 including insurance premium tax. This year's premium £8,383.39 including insurance premium tax. This year's premium £8,383.39 including insurance premium tax. Last year's premium £8,256.18 including insurance premium tax. Last year's premium £8,256.18 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kyle with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kyle with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kyle with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Kyle. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Kyle, your renewal will take effect from Sat 14 October, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Hilary Quinn, Studio 8 Barrett village Victorfurt DA6W 1DE Policy Details Policy number: W/.E8IP3P Policy start date: Sat 14 October, 2023 Policy end date: 01 March, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Kyle Pet type: Dog Pet date of birth: Saturday 23 August, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,492.94 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,383.39 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,318.36 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sat 14 October, 2023. Your standard monthly payment of £796.55 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Hilary Quinn Studio 8 Barrett village Victorfurt DA6W 1DE Kyle's Policy Renewal Date: Sat 14 October, 2023 Policy Number: W/.E8IP3P New monthly premium £796.55 This year's annual premium £8,383.39 Last year's annual premium £8,256.18 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2021-03-03 Dear Mr Bibi It's time to renew Kyle’s cover with Animal Friends . Thank you for trusting us with Kyle's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Kyle is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Kyle It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Kyle as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Kyle gets older As Kyle is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Kyle is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sat 14 October, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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W/.E8IP3P
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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01 March, 2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Sat 14 October, 2023
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (yvoufqd) Title Dear Mr Davis, It's time to renew Richard's cover with Animal Friends. Thank you for trusting us with Richard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Richard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,012.69 including insurance premium tax. Last year's premium £1,158.14 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Richard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Davis, It's time to renew Richard's cover with Animal Friends. Thank you for trusting us with Richard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Richard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,012.69 including insurance premium tax. Last year's premium £1,158.14 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Richard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Davis, Dear Mr Davis, Dear Mr Davis, It's time to renew Richard's cover with Animal Friends. Thank you for trusting us with Richard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Richard's cover with Animal Friends. Thank you for trusting us with Richard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Richard's cover with Animal Friends. Thank you for trusting us with Richard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Richard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Richard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Richard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,012.69 including insurance premium tax. Last year's premium £1,158.14 including insurance premium tax. This year's premium £3,012.69 including insurance premium tax. This year's premium £3,012.69 including insurance premium tax. Last year's premium £1,158.14 including insurance premium tax. Last year's premium £1,158.14 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Richard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Richard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Richard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Richard. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Richard, your renewal will take effect from Tue 19 September, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Craig Evans, Studio 4 Bailey hill North Nathanville CF0R 3JT Policy Details Policy number: yvoufqd Policy start date: Tue 19 September, 2023 Policy end date: 19 February, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Richard Pet type: Dog Pet date of birth: Wednesday 01 May, 2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,839.75 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,012.69 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,986.76 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Tue 19 September, 2023. Your standard monthly payment of £5,360.47 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Craig Evans Studio 4 Bailey hill North Nathanville CF0R 3JT Richard's Policy Renewal Date: Tue 19 September, 2023 Policy Number: yvoufqd New monthly premium £5,360.47 This year's annual premium £3,012.69 Last year's annual premium £1,158.14 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 22 August, 2024 Dear Mr Davis It's time to renew Richard’s cover with Animal Friends . Thank you for trusting us with Richard's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Richard is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Richard It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Richard as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Richard gets older As Richard is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Richard is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Tue 19 September, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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19 February, 2020
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Tue 19 September, 2023
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (9YIF65DAYSJ2) Title Dear Mr Sullivan, It's time to renew Mohamed's cover with Animal Friends. Thank you for trusting us with Mohamed's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mohamed has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,941.32 including insurance premium tax. Last year's premium £341.49 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mohamed with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Sullivan, It's time to renew Mohamed's cover with Animal Friends. Thank you for trusting us with Mohamed's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mohamed has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,941.32 including insurance premium tax. Last year's premium £341.49 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mohamed with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Sullivan, Dear Mr Sullivan, Dear Mr Sullivan, It's time to renew Mohamed's cover with Animal Friends. Thank you for trusting us with Mohamed's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Mohamed's cover with Animal Friends. Thank you for trusting us with Mohamed's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Mohamed's cover with Animal Friends. Thank you for trusting us with Mohamed's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mohamed has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Mohamed has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Mohamed has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,941.32 including insurance premium tax. Last year's premium £341.49 including insurance premium tax. This year's premium £1,941.32 including insurance premium tax. This year's premium £1,941.32 including insurance premium tax. Last year's premium £341.49 including insurance premium tax. Last year's premium £341.49 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mohamed with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Mohamed with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Mohamed with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Mohamed. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Mohamed, your renewal will take effect from 16 May, 2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Duncan Thomas, 966 Thomas squares Daviesmouth CR9 6TA Policy Details Policy number: 9YIF65DAYSJ2 Policy start date: 16 May, 2022 Policy end date: Sun 06 September, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Mohamed Pet type: Dog Pet date of birth: Tue 07 June, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,097.83 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,941.32 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,004.85 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 16 May, 2022. Your standard monthly payment of £8,918.44 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Duncan Thomas 966 Thomas squares Daviesmouth CR9 6TA Mohamed's Policy Renewal Date: 16 May, 2022 Policy Number: 9YIF65DAYSJ2 New monthly premium £8,918.44 This year's annual premium £1,941.32 Last year's annual premium £341.49 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 15 June, 2020 Dear Mr Sullivan It's time to renew Mohamed’s cover with Animal Friends . Thank you for trusting us with Mohamed's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Mohamed is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Mohamed It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Mohamed as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Mohamed gets older As Mohamed is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Mohamed is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 16 May, 2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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9YIF65DAYSJ2
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Sun 06 September, 2020
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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16 May, 2022
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (X/UVR3N47URERT88) Title Dear Mr Berry, It's time to renew Christine's cover with Animal Friends. Thank you for trusting us with Christine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Christine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £471.99 including insurance premium tax. Last year's premium £1,062.97 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Christine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Berry, It's time to renew Christine's cover with Animal Friends. Thank you for trusting us with Christine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Christine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £471.99 including insurance premium tax. Last year's premium £1,062.97 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Christine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Berry, Dear Mr Berry, Dear Mr Berry, It's time to renew Christine's cover with Animal Friends. Thank you for trusting us with Christine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Christine's cover with Animal Friends. Thank you for trusting us with Christine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Christine's cover with Animal Friends. Thank you for trusting us with Christine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Christine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Christine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Christine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £471.99 including insurance premium tax. Last year's premium £1,062.97 including insurance premium tax. This year's premium £471.99 including insurance premium tax. This year's premium £471.99 including insurance premium tax. Last year's premium £1,062.97 including insurance premium tax. Last year's premium £1,062.97 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Christine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Christine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Christine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Christine. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Christine, your renewal will take effect from 2019-04-26. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Shannon Johnston-Norton, Flat 73s Emily cliff West Mohamedville W8F 9NH Policy Details Policy number: X/UVR3N47URERT88 Policy start date: 2019-04-26 Policy end date: Tuesday 16 August, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Christine Pet type: Dog Pet date of birth: Sunday 28 December, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,689.62 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £471.99 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,457.31 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2019-04-26. Your standard monthly payment of £5,691.31 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Shannon Johnston-Norton Flat 73s Emily cliff West Mohamedville W8F 9NH Christine's Policy Renewal Date: 2019-04-26 Policy Number: X/UVR3N47URERT88 New monthly premium £5,691.31 This year's annual premium £471.99 Last year's annual premium £1,062.97 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Wednesday 10 July, 2024 Dear Mr Berry It's time to renew Christine’s cover with Animal Friends . Thank you for trusting us with Christine's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Christine is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Christine It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Christine as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Christine gets older As Christine is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Christine is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2019-04-26. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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X/UVR3N47URERT88
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Tuesday 16 August, 2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2019-04-26
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (2H4KJ3Z_D-O6ZNZCH) Title Dear Mr Coleman, It's time to renew Karen's cover with Animal Friends. Thank you for trusting us with Karen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Karen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,347.14 including insurance premium tax. Last year's premium £787.70 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Karen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Coleman, It's time to renew Karen's cover with Animal Friends. Thank you for trusting us with Karen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Karen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,347.14 including insurance premium tax. Last year's premium £787.70 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Karen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Coleman, Dear Mr Coleman, Dear Mr Coleman, It's time to renew Karen's cover with Animal Friends. Thank you for trusting us with Karen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Karen's cover with Animal Friends. Thank you for trusting us with Karen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Karen's cover with Animal Friends. Thank you for trusting us with Karen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Karen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Karen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Karen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,347.14 including insurance premium tax. Last year's premium £787.70 including insurance premium tax. This year's premium £9,347.14 including insurance premium tax. This year's premium £9,347.14 including insurance premium tax. Last year's premium £787.70 including insurance premium tax. Last year's premium £787.70 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Karen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Karen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Karen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Karen. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Karen, your renewal will take effect from Fri 19 September, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mr Brett Adams, 35 Reid plaza North Norman SE6E 4BL Policy Details Policy number: 2H4KJ3Z_D-O6ZNZCH Policy start date: Fri 19 September, 2025 Policy end date: 2024-10-14 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Karen Pet type: Dog Pet date of birth: 04 December, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £72.26 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,347.14 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,063.40 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Fri 19 September, 2025. Your standard monthly payment of £3,025.65 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mr Brett Adams 35 Reid plaza North Norman SE6E 4BL Karen's Policy Renewal Date: Fri 19 September, 2025 Policy Number: 2H4KJ3Z_D-O6ZNZCH New monthly premium £3,025.65 This year's annual premium £9,347.14 Last year's annual premium £787.70 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 06/01/23 Dear Mr Coleman It's time to renew Karen’s cover with Animal Friends . Thank you for trusting us with Karen's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Karen is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Karen It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Karen as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Karen gets older As Karen is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Karen is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Fri 19 September, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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2024-10-14
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Fri 19 September, 2025
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (4V/_/KP) Title Dear Mr Brown, It's time to renew David's cover with Animal Friends. Thank you for trusting us with David's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that David has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,842.20 including insurance premium tax. Last year's premium £3,858.87 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for David with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Brown, It's time to renew David's cover with Animal Friends. Thank you for trusting us with David's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that David has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,842.20 including insurance premium tax. Last year's premium £3,858.87 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for David with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Brown, Dear Mr Brown, Dear Mr Brown, It's time to renew David's cover with Animal Friends. Thank you for trusting us with David's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew David's cover with Animal Friends. Thank you for trusting us with David's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew David's cover with Animal Friends. Thank you for trusting us with David's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that David has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that David has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that David has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,842.20 including insurance premium tax. Last year's premium £3,858.87 including insurance premium tax. This year's premium £4,842.20 including insurance premium tax. This year's premium £4,842.20 including insurance premium tax. Last year's premium £3,858.87 including insurance premium tax. Last year's premium £3,858.87 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for David with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for David with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for David with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for David. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for David, your renewal will take effect from 09 June, 2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mrs Tracy Marshall, Studio 65k Fox drive Bateston SN10 6RE Policy Details Policy number: 4V/_/KP Policy start date: 09 June, 2022 Policy end date: 13 December, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: David Pet type: Dog Pet date of birth: 09/02/2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £951.93 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,842.20 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,125.46 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 09 June, 2022. Your standard monthly payment of £3,107.04 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mrs Tracy Marshall Studio 65k Fox drive Bateston SN10 6RE David's Policy Renewal Date: 09 June, 2022 Policy Number: 4V/_/KP New monthly premium £3,107.04 This year's annual premium £4,842.20 Last year's annual premium £3,858.87 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 06/11/20 Dear Mr Brown It's time to renew David’s cover with Animal Friends . Thank you for trusting us with David's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and David is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for David It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about David as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As David gets older As David is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because David is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 09 June, 2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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4V/_/KP
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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13 December, 2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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09 June, 2022
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (4HSULXH24VW) Title Dear Mr White, It's time to renew Lee's cover with Animal Friends. Thank you for trusting us with Lee's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lee has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,869.19 including insurance premium tax. Last year's premium £5,691.23 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lee with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr White, It's time to renew Lee's cover with Animal Friends. Thank you for trusting us with Lee's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lee has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,869.19 including insurance premium tax. Last year's premium £5,691.23 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lee with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr White, Dear Mr White, Dear Mr White, It's time to renew Lee's cover with Animal Friends. Thank you for trusting us with Lee's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Lee's cover with Animal Friends. Thank you for trusting us with Lee's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Lee's cover with Animal Friends. Thank you for trusting us with Lee's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lee has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Lee has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Lee has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,869.19 including insurance premium tax. Last year's premium £5,691.23 including insurance premium tax. This year's premium £2,869.19 including insurance premium tax. This year's premium £2,869.19 including insurance premium tax. Last year's premium £5,691.23 including insurance premium tax. Last year's premium £5,691.23 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lee with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Lee with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Lee with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Lee. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Lee, your renewal will take effect from 05/01/2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Marcus Scott-Bishop, Flat 86K Mandy crossing Jamieshire GY28 1UW Policy Details Policy number: 4HSULXH24VW Policy start date: 05/01/2022 Policy end date: 2022-10-02 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Lee Pet type: Dog Pet date of birth: Monday 05 July, 2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,551.72 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,869.19 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £272.41 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 05/01/2022. Your standard monthly payment of £3,448.35 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Marcus Scott-Bishop Flat 86K Mandy crossing Jamieshire GY28 1UW Lee's Policy Renewal Date: 05/01/2022 Policy Number: 4HSULXH24VW New monthly premium £3,448.35 This year's annual premium £2,869.19 Last year's annual premium £5,691.23 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Monday 07 December, 2020 Dear Mr White It's time to renew Lee’s cover with Animal Friends . Thank you for trusting us with Lee's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Lee is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Lee It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Lee as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Lee gets older As Lee is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Lee is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 05/01/2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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4HSULXH24VW
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2022-10-02
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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05/01/2022
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (FGBBRXUOH-ENBPQGUGJQ) Title Dear Mr Davison, It's time to renew Maurice's cover with Animal Friends. Thank you for trusting us with Maurice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Maurice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,293.43 including insurance premium tax. Last year's premium £4,403.69 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Maurice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Davison, It's time to renew Maurice's cover with Animal Friends. Thank you for trusting us with Maurice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Maurice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,293.43 including insurance premium tax. Last year's premium £4,403.69 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Maurice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Davison, Dear Mr Davison, Dear Mr Davison, It's time to renew Maurice's cover with Animal Friends. Thank you for trusting us with Maurice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Maurice's cover with Animal Friends. Thank you for trusting us with Maurice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Maurice's cover with Animal Friends. Thank you for trusting us with Maurice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Maurice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Maurice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Maurice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,293.43 including insurance premium tax. Last year's premium £4,403.69 including insurance premium tax. This year's premium £3,293.43 including insurance premium tax. This year's premium £3,293.43 including insurance premium tax. Last year's premium £4,403.69 including insurance premium tax. Last year's premium £4,403.69 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Maurice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Maurice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Maurice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Maurice. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Maurice, your renewal will take effect from 2023-02-09. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mohammed Scott, Flat 48F Nicole corner Chelseaton L4F 9WT Policy Details Policy number: FGBBRXUOH-ENBPQGUGJQ Policy start date: 2023-02-09 Policy end date: 30/01/24 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Maurice Pet type: Dog Pet date of birth: Monday 28 September, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,753.98 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,293.43 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,886.70 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2023-02-09. Your standard monthly payment of £5,381.14 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mohammed Scott Flat 48F Nicole corner Chelseaton L4F 9WT Maurice's Policy Renewal Date: 2023-02-09 Policy Number: FGBBRXUOH-ENBPQGUGJQ New monthly premium £5,381.14 This year's annual premium £3,293.43 Last year's annual premium £4,403.69 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Thu 16 September, 2021 Dear Mr Davison It's time to renew Maurice’s cover with Animal Friends . Thank you for trusting us with Maurice's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Maurice is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Maurice It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Maurice as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Maurice gets older As Maurice is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Maurice is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2023-02-09. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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FGBBRXUOH-ENBPQGUGJQ
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
30/01/24
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
2023-02-09
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
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