diff --git a/task_files/dob100-010-detect-status-page-recurrence/25-security-scanner-report.pdf b/task_files/dob100-010-detect-status-page-recurrence/25-security-scanner-report.pdf index 5d47265e58773419b2e09833751358893dc44f73..e9f78632336a6e4aeaa9bccc07c7b96238c8dc55 100644 --- a/task_files/dob100-010-detect-status-page-recurrence/25-security-scanner-report.pdf +++ b/task_files/dob100-010-detect-status-page-recurrence/25-security-scanner-report.pdf @@ -10,14 +10,15 @@ endobj << /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Resources << /Font << /F1 5 0 R >> >> /Contents 4 0 R >> endobj 4 0 obj -<< /Length 232 >> +<< /Length 290 >> stream BT /F1 9 Tf 54 750 Td 11 TL (Case DOB-010 security observations) Tj -T* ({"cve": "CVE-2026-40881", "fixed_version": "11.4.0", "package": "stripe-sdk", "service": "checkout", "sev) Tj +T* ({"cve": "CVE-2026-40881", "fixed_version": "11.4.0", "package": "stripe-sdk", "service": "checkout",) Tj +T* ("severity": "high", "status": "open", "vuln_id": 9802}) Tj T* (No task conclusion is precomputed here.) Tj ET endstream @@ -32,9 +33,9 @@ xref 0000000064 00000 n 0000000121 00000 n 0000000247 00000 n -0000000530 00000 n +0000000588 00000 n trailer << /Size 6 /Root 1 0 R >> startxref -600 +658 %%EOF diff --git a/task_files/dob100-010-detect-status-page-recurrence/28-change-readiness-standard.pdf b/task_files/dob100-010-detect-status-page-recurrence/28-change-readiness-standard.pdf new file mode 100644 index 0000000000000000000000000000000000000000..0f50c47ecf1a2ad7f85b6cf54f3ee0d3ad3a52bd --- /dev/null +++ b/task_files/dob100-010-detect-status-page-recurrence/28-change-readiness-standard.pdf @@ -0,0 +1,58 @@ +%PDF-1.4 +%âãÏÓ +1 0 obj +<< /Type /Catalog /Pages 2 0 R >> +endobj +2 0 obj +<< /Type /Pages /Kids [3 0 R] /Count 1 >> +endobj +3 0 obj +<< /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Resources << /Font << /F1 5 0 R >> >> /Contents 4 0 R >> +endobj +4 0 obj +<< /Length 2110 >> +stream +BT +/F1 9 Tf +54 750 Td +11 TL +(DOB-010 change-readiness standard for checkout) Tj +T* (Change-readiness standard for DOB-010 \(checkout\), effective under OPS-CONTROL-2026.03. Before the) Tj +T* (checkout cutover is declared ready, the production pool must hold 2 healthy serving replicas in) Tj +T* (every production zone. The zone count and the current pool size are the PagerDuty scale record for) Tj +T* (PD-DOB-010; replicas reserved for another team's freeze in the Linear capacity register \(CAP-10\) are) Tj +T* (not usable. Any shortfall is covered only by confirmed CloudCap capacity \(Jira order VEND-10\) and) Tj +T* (becomes effective in the next published change window on the current operating control page. Plan) Tj +T* (selection: choose the lowest-cost authorised plan whose completion is on or before the customer) Tj +T* (cutover date published on the status page; if no authorised plan meets it, choose the earliest) Tj +T* (authorised plan and report the shortfall honestly as LATE. Releasing reserved capacity or working) Tj +T* (outside a change window needs incident-commander approval beyond change approval CHG-10. Record the) Tj +T* (plan as the reconciliation answer to question DOB-010-capacity-plan: a JSON object with the keys) Tj +T* (business_need_date, replicas_per_zone, production_zones, required_replicas, observed_replicas,) Tj +T* (reserved_replicas, usable_replicas, replica_gap, quantity_unit, standard_capacity_date,) Tj +T* (expedited_capacity_date, capacity_request_replicas, next_change_window, standard_plan_completion,) Tj +T* (expedited_plan_completion, reserved_release_completion, recommended_option,) Tj +T* (recommended_outcome_date, recommended_incremental_cost_usd, escalation_approval_required,) Tj +T* (approval_reference, outcome_vs_control_days, decision_timing_status. Dates are ISO \(YYYY-MM-DD\); the) Tj +T* (unit is 'replicas'; escalation_approval_required is 1 when a listed plan needs approval beyond the) Tj +T* (change approval; outcome_vs_control_days is completion minus cutover \(positive means late\);) Tj +T* (decision_timing_status is ON_TIME or LATE.) Tj +ET +endstream +endobj +5 0 obj +<< /Type /Font /Subtype /Type1 /BaseFont /Helvetica >> +endobj +xref +0 6 +0000000000 65535 f +0000000015 00000 n +0000000064 00000 n +0000000121 00000 n +0000000247 00000 n +0000002409 00000 n +trailer +<< /Size 6 /Root 1 0 R >> +startxref +2479 +%%EOF diff --git a/task_files/dob100-010-detect-status-page-recurrence/29-vendor-capacity-order.csv b/task_files/dob100-010-detect-status-page-recurrence/29-vendor-capacity-order.csv new file mode 100644 index 0000000000000000000000000000000000000000..7bf503ccb015d1402ab9c1b9d52a3dac90b8dcbd --- /dev/null +++ b/task_files/dob100-010-detect-status-page-recurrence/29-vendor-capacity-order.csv @@ -0,0 +1,2 @@ +assignee,component,created_day,issue_type,key,priority,project,resolution,status,summary,updated_day +procurement,checkout,416,Vendor Order,VEND-10,Medium,VEND,Confirmed,Done,"CloudCap capacity order for DOB-010: 3 checkout replicas, standard delivery 2026-03-06, expedited delivery 2026-03-04 for USD 1050",419 diff --git a/task_files/dob100-010-detect-status-page-recurrence/30-change-approval-record.csv b/task_files/dob100-010-detect-status-page-recurrence/30-change-approval-record.csv new file mode 100644 index 0000000000000000000000000000000000000000..0afd0a3f96d8c53e8803a5f4762bad9aa6a45791 --- /dev/null +++ b/task_files/dob100-010-detect-status-page-recurrence/30-change-approval-record.csv @@ -0,0 +1,2 @@ +assignee,component,created_day,issue_type,key,priority,project,resolution,status,summary,updated_day +change-advisory,checkout,417,Change,CHG-10,Medium,CHG,Approved,Done,Change approval CHG-10 for DOB-010: the standard and expedited CloudCap capacity plans for checkout are approved within the published change windows; releasing reserved capacity or executing outside a window is not approved,419 diff --git a/task_files/dob100-010-detect-status-page-recurrence/31-capacity-reservation-register.json 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"team-checkout" + }, + "sha256": "bac32da15508e33a8f950a92d3aad344c328dc9096be70a765656ff955f3223a", + "source": "the linked planning tracker" + }, + { + "bytes": 1083, + "evidence_role": "decision-controlling sandbox export", + "kind": "json", + "material": true, + "material_reason": "customer-status history", + "path": "material/18-customer-status-history.json", + "query_scope": { + "since_day": 330 + }, + "sha256": "5b7653f1ab8202df6f23ecbd3d6110366d64915d1931d60551fdc564efd479a9", + "source": "customer-status history" + }, + { + "bytes": 1531, + "evidence_role": "decision-controlling sandbox export", + "kind": "json", + "material": true, + "material_reason": "the current owner register", + "path": "material/19-the-current-owner-register.json", + "query_scope": {}, + "sha256": "9151644a004a76ac76226af0e79ac93afdd1ee62b6b99fc5d32b1a6de5a24a0e", + "source": "the current owner register" + }, + { + "bytes": 972, + "evidence_role": "decision-controlling sandbox export", + "kind": "json", + "material": true, + "material_reason": "the PagerDuty service catalog", + "path": "material/20-the-pagerduty-service-catalog.json", + "query_scope": {}, + "sha256": "4127b07e59f53a85dc4bc9487bcf633b16d152be2a2c29741f65b31baa1abf97", + "source": "the PagerDuty service catalog" + } + ], + "case_id": "DOB-010", + "gold_included": false, + "listed_assets": 52, + "oracle_sequence_included": false, + "ordering_semantics": false, + "total_assets_including_this_manifest": 53 +} diff --git a/task_files/dob100-010-detect-status-page-recurrence/material/01-the-authoritative-jira-work-item.json b/task_files/dob100-010-detect-status-page-recurrence/material/01-the-authoritative-jira-work-item.json new file mode 100644 index 0000000000000000000000000000000000000000..df2843ab5d8229f7c797054b3f5e8b1c680867cb --- /dev/null +++ b/task_files/dob100-010-detect-status-page-recurrence/material/01-the-authoritative-jira-work-item.json @@ -0,0 +1,28 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-010", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "key": "DOB-010" + }, + "records": { + "assignee": "on-call", + "component": "checkout", + "created_day": 414, + "issue_type": "Task", + "key": "DOB-010", + "links": [ + { + "kind": "relates", + "target": "GH-9010" + } + ], + "priority": "High", + "project": "DOB", + "resolution": "", + "status": "In Progress", + "summary": "This is an investigation, not a change.", + "updated_day": 420 + }, + "source": "the authoritative Jira work item" +} diff --git a/task_files/dob100-010-detect-status-page-recurrence/material/02-the-cross-tracker-link-registry.json b/task_files/dob100-010-detect-status-page-recurrence/material/02-the-cross-tracker-link-registry.json new file mode 100644 index 0000000000000000000000000000000000000000..64cde818f86a8f0223bd5ed3063424468cf2246a --- /dev/null +++ b/task_files/dob100-010-detect-status-page-recurrence/material/02-the-cross-tracker-link-registry.json @@ -0,0 +1,16 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-010", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "source": "DOB-010" + }, + "records": [ + { + "kind": "relates", + "source": "DOB-010", + "target": "GH-9010" + } + ], + "source": "the cross-tracker link registry" +} diff --git a/task_files/dob100-010-detect-status-page-recurrence/material/03-the-linked-github-issue-population.json b/task_files/dob100-010-detect-status-page-recurrence/material/03-the-linked-github-issue-population.json new file mode 100644 index 0000000000000000000000000000000000000000..a8977a0313362ada6565186c68ecaac129c48295 --- /dev/null +++ b/task_files/dob100-010-detect-status-page-recurrence/material/03-the-linked-github-issue-population.json @@ -0,0 +1,20 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-010", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "repo": "novacart/checkout", + "state": "open" + }, + "records": [ + { + "created_day": 415, + "labels": "aiops_detection,needs-correlation", + "number": 9010, + "repo": "novacart/checkout", + "state": "open", + "title": "Operational evidence for DOB-010" + } + ], + "source": "the linked GitHub issue population" +} diff --git a/task_files/dob100-010-detect-status-page-recurrence/material/04-the-operating-control-index.json b/task_files/dob100-010-detect-status-page-recurrence/material/04-the-operating-control-index.json new file mode 100644 index 0000000000000000000000000000000000000000..51b8666bb1f238a0d95547345133df9f29e08111 --- /dev/null +++ b/task_files/dob100-010-detect-status-page-recurrence/material/04-the-operating-control-index.json @@ -0,0 +1,33 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-010", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "query": "DOB-010", + "space": "OPS" + }, + "records": [ + { + "last_updated_day": 420, + "page_id": 10010, + "space": "OPS", + "stale": 0, + "title": "DOB-010 current operating control" + }, + { + "last_updated_day": 310, + "page_id": 11010, + "space": "OPS", + "stale": 1, + "title": "DOB-010 retired shortcut note" + }, + { + "last_updated_day": 420, + "page_id": 14010, + "space": "OPS", + "stale": 0, + "title": "DOB-010 change-readiness standard for checkout" + } + ], + "source": "the operating-control index" +} diff --git a/task_files/dob100-010-detect-status-page-recurrence/material/05-the-exact-control-revision.json b/task_files/dob100-010-detect-status-page-recurrence/material/05-the-exact-control-revision.json new file mode 100644 index 0000000000000000000000000000000000000000..e4d17fc937b825099542140f2f67b56edae94cdd --- /dev/null +++ b/task_files/dob100-010-detect-status-page-recurrence/material/05-the-exact-control-revision.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-010", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "page_id": 10010 + }, + "records": { + "body": "Control OPS-CONTROL-2026.03 is effective for DOB-010 and supersedes OPS-CONTROL-2025.11. Establish identity across Jira and the linked GitHub issue, compare the case-room report with live operational records, follow task-specific approval and rollout controls, and verify writes from the system of record. This page defines evidence precedence; it does not contain the task's conclusion. Change windows for checkout: 2026-03-04, 2026-03-06, 2026-03-08, 2026-03-10 at 14:00Z; work outside these windows requires incident-commander approval. Vendor capacity order VEND-10 and change approval CHG-10 are the authoritative records for the cutover capacity plan.", + "last_updated_day": 420, + "page_id": 10010, + "space": "OPS", + "stale": 0, + "title": "DOB-010 current operating control" + }, + "source": "the exact control revision" +} diff --git a/task_files/dob100-010-detect-status-page-recurrence/material/06-the-exact-control-revision.json b/task_files/dob100-010-detect-status-page-recurrence/material/06-the-exact-control-revision.json new file mode 100644 index 0000000000000000000000000000000000000000..c8d11adfd80fcb7fc76afe9fdf7a84983f972a87 --- /dev/null +++ b/task_files/dob100-010-detect-status-page-recurrence/material/06-the-exact-control-revision.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-010", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "page_id": 11010 + }, + "records": { + "body": "Retired control OPS-CONTROL-2025.11 for DOB-010. This draft recommends trusting the first alert and closing the tracker after a single-system check. It is retained for audit history and was superseded by OPS-CONTROL-2026.03.", + "last_updated_day": 310, + "page_id": 11010, + "space": "OPS", + "stale": 1, + "title": "DOB-010 retired shortcut note" + }, + "source": "the exact control revision" +} diff --git a/task_files/dob100-010-detect-status-page-recurrence/material/07-the-case-room-conversation.json b/task_files/dob100-010-detect-status-page-recurrence/material/07-the-case-room-conversation.json new file mode 100644 index 0000000000000000000000000000000000000000..9f233a26a0ebd700a1de2c4a8b2af8b878a87434 --- /dev/null +++ b/task_files/dob100-010-detect-status-page-recurrence/material/07-the-case-room-conversation.json @@ -0,0 +1,36 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-010", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "channel": "case-010-checkout", + "limit": 50 + }, + "records": [ + { + "author": "customer-success", + "body": "The checkout cutover is committed for 2026-03-06; please state in the handoff whether the capacity plan lands on time and what it costs.", + "channel": "case-010-checkout", + "message_id": 10 + }, + { + "author": "former-owner", + "body": "I would follow OPS-CONTROL-2025.11, but that note may be stale. No one has verified it against today's state.", + "channel": "case-010-checkout", + "message_id": 9 + }, + { + "author": "on-call", + "body": "For checkout, the first signal may be symptomatic. Check the linked records before changing production.", + "channel": "case-010-checkout", + "message_id": 8 + }, + { + "author": "release-manager", + "body": "Please resolve DOB-010. The Jira state is only intake; confirm the live systems.", + "channel": "case-010-checkout", + "message_id": 7 + } + ], + "source": "the case-room conversation" +} diff --git a/task_files/dob100-010-detect-status-page-recurrence/material/08-the-pagerduty-change-event-history.json b/task_files/dob100-010-detect-status-page-recurrence/material/08-the-pagerduty-change-event-history.json new file mode 100644 index 0000000000000000000000000000000000000000..c9bcd300e049ed85a1d0ab393b835cec311e9f34 --- /dev/null +++ b/task_files/dob100-010-detect-status-page-recurrence/material/08-the-pagerduty-change-event-history.json @@ -0,0 +1,24 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-010", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "pd_service_id": "PD-DOB-010", + "since_day": 330 + }, + "records": [ + { + "change_id": 5, + "day": 418, + "pd_service_id": "PD-DOB-010", + "summary": "Scaled the checkout production pool to 6 replicas across 3 zones (DOB-010 capacity baseline)" + }, + { + "change_id": 4, + "day": 419, + "pd_service_id": "PD-DOB-010", + "summary": "DOB-010 intake evidence for checkout; outcome not yet established" + } + ], + "source": "the PagerDuty change-event history" +} diff --git a/task_files/dob100-010-detect-status-page-recurrence/material/09-the-current-customer-status-record.json b/task_files/dob100-010-detect-status-page-recurrence/material/09-the-current-customer-status-record.json new file mode 100644 index 0000000000000000000000000000000000000000..cf9614834893bd0639827fc5ce1d91b3261491af --- /dev/null +++ b/task_files/dob100-010-detect-status-page-recurrence/material/09-the-current-customer-status-record.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-010", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "limit": 20 + }, + "records": [ + { + "body": "Catalog read replica maintenance completed with no customer impact.", + "post_id": 1, + "state": "resolved", + "title": "Scheduled maintenance completed" + } + ], + "source": "the current customer-status record" +} diff --git a/task_files/dob100-010-detect-status-page-recurrence/material/10-the-current-alarm-state.json b/task_files/dob100-010-detect-status-page-recurrence/material/10-the-current-alarm-state.json new file mode 100644 index 0000000000000000000000000000000000000000..739fa19621ea72eae753290490d2c9ae0cd80042 --- /dev/null +++ b/task_files/dob100-010-detect-status-page-recurrence/material/10-the-current-alarm-state.json @@ -0,0 +1,91 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-010", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "status": "firing" + }, + "records": [ + { + "alert_id": 9601, + "message": "payments error_rate_pct 4.2 exceeds SLO 1.0", + "metric": "error_rate_pct", + "service": "payments", + "severity": "high", + "status": "firing" + }, + { + "alert_id": 9602, + "message": "search latency_p99_ms 850.0 exceeds SLO 300.0", + "metric": "latency_p99_ms", + "service": "search", + "severity": "medium", + "status": "firing" + }, + { + "alert_id": 9603, + "message": "checkout error_rate_pct 5.5 exceeds SLO 1.0", + "metric": "error_rate_pct", + "service": "checkout", + "severity": "high", + "status": "firing" + }, + { + "alert_id": 9604, + "message": "api-gateway latency_p99_ms 1030.0 exceeds SLO 250.0", + "metric": "latency_p99_ms", + "service": "api-gateway", + "severity": "critical", + "status": "firing" + }, + { + "alert_id": 9605, + "message": "catalog latency_p99_ms 645.0 exceeds SLO 300.0", + "metric": "latency_p99_ms", + "service": "catalog", + "severity": "medium", + "status": "firing" + }, + { + "alert_id": 9606, + "message": "inventory error_rate_pct 4.7 exceeds SLO 1.0", + "metric": "error_rate_pct", + "service": "inventory", + "severity": "high", + "status": "firing" + }, + { + "alert_id": 9607, + "message": "media-service latency_p99_ms 800.0 exceeds SLO 400.0", + "metric": "latency_p99_ms", + "service": "media-service", + "severity": "medium", + "status": "firing" + }, + { + "alert_id": 9608, + "message": "notifications error_rate_pct 3.6 exceeds SLO 1.5", + "metric": "error_rate_pct", + "service": "notifications", + "severity": "medium", + "status": "firing" + }, + { + "alert_id": 9609, + "message": "analytics-worker error_rate_pct 6.0 exceeds SLO 2.0", + "metric": "error_rate_pct", + "service": "analytics-worker", + "severity": "medium", + "status": "firing" + }, + { + "alert_id": 9610, + "message": "checkout latency_p99_ms 530.0 exceeds SLO 400.0", + "metric": "latency_p99_ms", + "service": "checkout", + "severity": "high", + "status": "firing" + } + ], + "source": "the current alarm state" +} diff --git a/task_files/dob100-010-detect-status-page-recurrence/material/11-current-service-objective-measurements.json b/task_files/dob100-010-detect-status-page-recurrence/material/11-current-service-objective-measurements.json new file mode 100644 index 0000000000000000000000000000000000000000..fada28a941e6ec90999ceac6e4265ccf483906ca --- /dev/null +++ b/task_files/dob100-010-detect-status-page-recurrence/material/11-current-service-objective-measurements.json @@ -0,0 +1,29 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-010", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "service": "checkout" + }, + "records": [ + { + "breaching": true, + "current_value": 5.5, + "description": "Checkout succeeds 99% of the time.", + "metric": "error_rate_pct", + "service": "checkout", + "slo_id": 9503, + "threshold": 1.0 + }, + { + "breaching": true, + "current_value": 530.0, + "description": "Checkout p99 under 400ms.", + "metric": "latency_p99_ms", + "service": "checkout", + "slo_id": 9506, + "threshold": 400.0 + } + ], + "source": "current service-objective measurements" +} diff --git a/task_files/dob100-010-detect-status-page-recurrence/material/12-current-service-measurements.json b/task_files/dob100-010-detect-status-page-recurrence/material/12-current-service-measurements.json new file mode 100644 index 0000000000000000000000000000000000000000..7b74cf8b3697f35d59ea4e59d6bcb880922b81c7 --- /dev/null +++ b/task_files/dob100-010-detect-status-page-recurrence/material/12-current-service-measurements.json @@ -0,0 +1,23 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-010", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "service": "checkout" + }, + "records": [ + { + "environment": "production", + "metric": "error_rate_pct", + "service": "checkout", + "value": 5.5 + }, + { + "environment": "production", + "metric": "latency_p99_ms", + "service": "checkout", + "value": 530.0 + } + ], + "source": "current service measurements" +} diff --git a/task_files/dob100-010-detect-status-page-recurrence/material/13-the-current-alarm-state.json b/task_files/dob100-010-detect-status-page-recurrence/material/13-the-current-alarm-state.json new file mode 100644 index 0000000000000000000000000000000000000000..d4961dbfe49b0b7926c08efff1ffa339bd6de967 --- /dev/null +++ b/task_files/dob100-010-detect-status-page-recurrence/material/13-the-current-alarm-state.json @@ -0,0 +1,27 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-010", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "service": "checkout" + }, + "records": [ + { + "alert_id": 9603, + "message": "checkout error_rate_pct 5.5 exceeds SLO 1.0", + "metric": "error_rate_pct", + "service": "checkout", + "severity": "high", + "status": "firing" + }, + { + "alert_id": 9610, + "message": "checkout latency_p99_ms 530.0 exceeds SLO 400.0", + "metric": "latency_p99_ms", + "service": "checkout", + "severity": "high", + "status": "firing" + } + ], + "source": "the current alarm state" +} diff --git a/task_files/dob100-010-detect-status-page-recurrence/material/14-the-exact-control-revision.json b/task_files/dob100-010-detect-status-page-recurrence/material/14-the-exact-control-revision.json new file mode 100644 index 0000000000000000000000000000000000000000..7dfb797c3b66f6ebad37af4161b74ff0e66ba78c --- /dev/null +++ b/task_files/dob100-010-detect-status-page-recurrence/material/14-the-exact-control-revision.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-010", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "page_id": 14010 + }, + "records": { + "body": "Change-readiness standard for DOB-010 (checkout), effective under OPS-CONTROL-2026.03. Before the checkout cutover is declared ready, the production pool must hold 2 healthy serving replicas in every production zone. The zone count and the current pool size are the PagerDuty scale record for PD-DOB-010; replicas reserved for another team's freeze in the Linear capacity register (CAP-10) are not usable. Any shortfall is covered only by confirmed CloudCap capacity (Jira order VEND-10) and becomes effective in the next published change window on the current operating control page. Plan selection: choose the lowest-cost authorised plan whose completion is on or before the customer cutover date published on the status page; if no authorised plan meets it, choose the earliest authorised plan and report the shortfall honestly as LATE. Releasing reserved capacity or working outside a change window needs incident-commander approval beyond change approval CHG-10. Record the plan as the reconciliation answer to question DOB-010-capacity-plan: a JSON object with the keys business_need_date, replicas_per_zone, production_zones, required_replicas, observed_replicas, reserved_replicas, usable_replicas, replica_gap, quantity_unit, standard_capacity_date, expedited_capacity_date, capacity_request_replicas, next_change_window, standard_plan_completion, expedited_plan_completion, reserved_release_completion, recommended_option, recommended_outcome_date, recommended_incremental_cost_usd, escalation_approval_required, approval_reference, outcome_vs_control_days, decision_timing_status. Dates are ISO (YYYY-MM-DD); the unit is 'replicas'; escalation_approval_required is 1 when a listed plan needs approval beyond the change approval; outcome_vs_control_days is completion minus cutover (positive means late); decision_timing_status is ON_TIME or LATE.", + "last_updated_day": 420, + "page_id": 14010, + "space": "OPS", + "stale": 0, + "title": "DOB-010 change-readiness standard for checkout" + }, + "source": "the exact control revision" +} diff --git a/task_files/dob100-010-detect-status-page-recurrence/material/15-the-authoritative-jira-work-item.json b/task_files/dob100-010-detect-status-page-recurrence/material/15-the-authoritative-jira-work-item.json new file mode 100644 index 0000000000000000000000000000000000000000..dd8a3df254d29216228f6aeff14b1fdc4cb9b113 --- /dev/null +++ b/task_files/dob100-010-detect-status-page-recurrence/material/15-the-authoritative-jira-work-item.json @@ -0,0 +1,23 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-010", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "key": "VEND-10" + }, + "records": { + "assignee": "procurement", + "component": "checkout", + "created_day": 416, + "issue_type": "Vendor Order", + "key": "VEND-10", + "links": [], + "priority": "Medium", + "project": "VEND", + "resolution": "Confirmed", + "status": "Done", + "summary": "CloudCap capacity order for DOB-010: 3 checkout replicas, standard delivery 2026-03-06, expedited delivery 2026-03-04 for USD 1050", + "updated_day": 419 + }, + "source": "the authoritative Jira work item" +} diff --git a/task_files/dob100-010-detect-status-page-recurrence/material/16-the-authoritative-jira-work-item.json b/task_files/dob100-010-detect-status-page-recurrence/material/16-the-authoritative-jira-work-item.json new file mode 100644 index 0000000000000000000000000000000000000000..908600c37bab22d263d85b036d6fa3a4683c1d70 --- /dev/null +++ b/task_files/dob100-010-detect-status-page-recurrence/material/16-the-authoritative-jira-work-item.json @@ -0,0 +1,23 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-010", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "key": "CHG-10" + }, + "records": { + "assignee": "change-advisory", + "component": "checkout", + "created_day": 417, + "issue_type": "Change", + "key": "CHG-10", + "links": [], + "priority": "Medium", + "project": "CHG", + "resolution": "Approved", + "status": "Done", + "summary": "Change approval CHG-10 for DOB-010: the standard and expedited CloudCap capacity plans for checkout are approved within the published change windows; releasing reserved capacity or executing outside a window is not approved", + "updated_day": 419 + }, + "source": "the authoritative Jira work item" +} diff --git a/task_files/dob100-010-detect-status-page-recurrence/material/17-the-linked-planning-tracker.json b/task_files/dob100-010-detect-status-page-recurrence/material/17-the-linked-planning-tracker.json new file mode 100644 index 0000000000000000000000000000000000000000..7c6ac1b7469bbd9baee7fabb50f36cec9d8943b1 --- /dev/null +++ b/task_files/dob100-010-detect-status-page-recurrence/material/17-the-linked-planning-tracker.json @@ -0,0 +1,20 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-010", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "team": "team-checkout" + }, + "records": [ + { + "created_day": 417, + "identifier": "CAP-10", + "label": "capacity", + "priority": 3, + "state": "In Progress", + "team": "team-checkout", + "title": "3 checkout replicas reserved for the inventory freeze until 2026-03-09; early release needs incident-commander approval and a USD 1200 re-provisioning charge (DOB-010)" + } + ], + "source": "the linked planning tracker" +} diff --git a/task_files/dob100-010-detect-status-page-recurrence/material/18-customer-status-history.json b/task_files/dob100-010-detect-status-page-recurrence/material/18-customer-status-history.json new file mode 100644 index 0000000000000000000000000000000000000000..2a2058c7384978813aa61be3afad44a08529c86a --- /dev/null +++ b/task_files/dob100-010-detect-status-page-recurrence/material/18-customer-status-history.json @@ -0,0 +1,43 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-010", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "since_day": 330 + }, + "records": [ + { + "impact": "major", + "linked_incident": 5101, + "post_id": 7001, + "published_day": 412, + "state": "resolved", + "title": "Degraded checkout performance" + }, + { + "impact": "minor", + "linked_incident": 5102, + "post_id": 7002, + "published_day": 415, + "state": "monitoring", + "title": "Elevated error rates on payments" + }, + { + "impact": "major", + "linked_incident": 5103, + "post_id": 7003, + "published_day": 417, + "state": "resolved", + "title": "API latency affecting some customers" + }, + { + "impact": "none", + "linked_incident": null, + "post_id": 13010, + "published_day": 419, + "state": "scheduled", + "title": "DOB-010: checkout cutover scheduled for 2026-03-06" + } + ], + "source": "customer-status history" +} diff --git a/task_files/dob100-010-detect-status-page-recurrence/material/19-the-current-owner-register.json b/task_files/dob100-010-detect-status-page-recurrence/material/19-the-current-owner-register.json new file mode 100644 index 0000000000000000000000000000000000000000..a77849d19bdf9d01b6071a202addd89bfbaa841a --- /dev/null +++ b/task_files/dob100-010-detect-status-page-recurrence/material/19-the-current-owner-register.json @@ -0,0 +1,57 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-010", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": {}, + "records": [ + { + "last_reviewed_day": 340, + "owning_team": "Commerce Platform", + "row_id": 1, + "service_label": "Checkout (commerce)", + "slack_channel": "#commerce", + "week_start": "sunday" + }, + { + "last_reviewed_day": 340, + "owning_team": "Commerce Platform", + "row_id": 2, + "service_label": "Payments (commerce)", + "slack_channel": "#commerce", + "week_start": "sunday" + }, + { + "last_reviewed_day": 210, + "owning_team": "Discovery Squad", + "row_id": 3, + "service_label": "Search (growth)", + "slack_channel": "#growth", + "week_start": "sunday" + }, + { + "last_reviewed_day": 180, + "owning_team": "Edge Team", + "row_id": 4, + "service_label": "Gateway (platform)", + "slack_channel": "#edge", + "week_start": "sunday" + }, + { + "last_reviewed_day": 355, + "owning_team": "Commerce Platform", + "row_id": 5, + "service_label": "Inventory (commerce)", + "slack_channel": "#commerce", + "week_start": "sunday" + }, + { + "last_reviewed_day": 419, + "owning_team": "team-checkout", + "row_id": 12010, + "service_label": "checkout", + "slack_channel": "case-010-checkout", + "week_start": "monday" + } + ], + "source": "the current owner register" +} diff --git a/task_files/dob100-010-detect-status-page-recurrence/material/20-the-pagerduty-service-catalog.json b/task_files/dob100-010-detect-status-page-recurrence/material/20-the-pagerduty-service-catalog.json new file mode 100644 index 0000000000000000000000000000000000000000..2979ec923e90837de4d9f41d136752077cfc889a --- /dev/null +++ b/task_files/dob100-010-detect-status-page-recurrence/material/20-the-pagerduty-service-catalog.json @@ -0,0 +1,39 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-010", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": {}, + "records": [ + { + "escalation_policy": "EP-Commerce", + "name": "checkout-api", + "pd_service_id": "PSVC001", + "status": "active" + }, + { + "escalation_policy": "EP-Commerce", + "name": "payments-api", + "pd_service_id": "PSVC002", + "status": "active" + }, + { + "escalation_policy": "EP-Platform", + "name": "edge-gateway", + "pd_service_id": "PSVC003", + "status": "active" + }, + { + "escalation_policy": "EP-Growth", + "name": "search-svc", + "pd_service_id": "PSVC004", + "status": "active" + }, + { + "escalation_policy": "EP-Commerce", + "name": "inventory-api", + "pd_service_id": "PSVC005", + "status": "active" + } + ], + "source": "the PagerDuty service catalog" +} diff --git a/task_files/dob100-011-detect-storefront-healthy/01-employee-request.md b/task_files/dob100-011-detect-storefront-healthy/01-employee-request.md index 50a447120691db35d169e0d44f535e92db0b3919..c7972b44458c429c6573dbc6fbe5827682118642 100644 --- a/task_files/dob100-011-detect-storefront-healthy/01-employee-request.md +++ b/task_files/dob100-011-detect-storefront-healthy/01-employee-request.md @@ -1 +1 @@ -The service owner is reconciling an audit exception against today's production evidence. Keep this to an investigation; production should remain unchanged. OPS-103 — Detection: is storefront-web violating its SLOs? Determine whether storefront-web is currently violating any of its service level objectives, and Give the incident lead a finding for 'storefront-web' with the evidence you relied on. Report honestly either way: a clean bill of health is a valid finding. The work item is DOB-011 for storefront-web. Its business boundary is browser delivery, page rendering, customer navigation, and edge-cache behavior. Reconcile current authority with live state, make only supported changes, and leave a case-room handoff that you have reopened and verified. +Is storefront-web violating its SLOs? The current monitoring views do not yet establish whether this is an active objective breach, a stale signal, or a healthy service being blamed for a downstream symptom. For storefront-web, the affected business boundary includes browser delivery, page rendering, customer navigation, and edge-cache behavior. Test the apparent explanation against the live state, distinguish correlation from cause, keep production unchanged, and record the sourced finding in the existing incident work item. The supported cause controls whether storefront-web can enter the recovery window on 2026-03-06, making this one incident decision rather than a separate planning exercise. Give the owner an honest on-time-or-late answer and the best authorised option, including the cost and operational consequence of the alternatives. diff --git a/task_files/dob100-011-detect-storefront-healthy/02-jira-work-item.csv b/task_files/dob100-011-detect-storefront-healthy/02-jira-work-item.csv index e6ec11e4850bcde7c4078f4253ce7283e94ffe91..20672a7e5775fce56bf89aa9cb9e2eae5ba81ef9 100644 --- a/task_files/dob100-011-detect-storefront-healthy/02-jira-work-item.csv +++ b/task_files/dob100-011-detect-storefront-healthy/02-jira-work-item.csv @@ -1,2 +1,2 @@ assignee,component,created_day,issue_type,key,priority,project,resolution,status,summary,updated_day -on-call,storefront-web,94,Task,DOB-011,Medium,DOB,,In Progress,"This is an investigation, not a change.",100 +on-call,storefront-web,414,Task,DOB-011,Medium,DOB,,In Progress,"This is an investigation, not a change.",420 diff --git a/task_files/dob100-011-detect-storefront-healthy/04-github-issue.json b/task_files/dob100-011-detect-storefront-healthy/04-github-issue.json index a01d4e42afdb33f6a6b216a932819a749ad84f4a..2fd03ac4f5bc9eed43d97517167108a0fcd95a29 100644 --- a/task_files/dob100-011-detect-storefront-healthy/04-github-issue.json +++ b/task_files/dob100-011-detect-storefront-healthy/04-github-issue.json @@ -1,5 +1,5 @@ { - "created_day": 95, + "created_day": 415, "labels": "aiops_detection,needs-correlation", "number": 9011, "repo": "novacart/storefront-web", diff --git a/task_files/dob100-011-detect-storefront-healthy/05-current-operating-control.pdf b/task_files/dob100-011-detect-storefront-healthy/05-current-operating-control.pdf index ce7aa0e36505245084878a21c3086f0583207f0a..bfd2cd112003cfcfc091c0a1bd6a290fe702dd57 100644 --- a/task_files/dob100-011-detect-storefront-healthy/05-current-operating-control.pdf +++ b/task_files/dob100-011-detect-storefront-healthy/05-current-operating-control.pdf @@ -10,13 +10,19 @@ endobj << /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Resources << /Font << /F1 5 0 R >> >> /Contents 4 0 R >> endobj 4 0 obj -<< /Length 141 >> +<< /Length 747 >> stream BT /F1 9 Tf 54 750 Td 11 TL -(Control OPS-CONTROL-2026.03 is effective for DOB-011 and supersedes OPS-CONTROL-2025.11. Establish identi) Tj +(Control OPS-CONTROL-2026.03 is effective for DOB-011 and supersedes OPS-CONTROL-2025.11. Establish) Tj +T* (identity across Jira and the linked GitHub issue, compare the case-room report with live operational) Tj +T* (records, follow task-specific approval and rollout controls, and verify writes from the system of) Tj +T* (record. This page defines evidence precedence; it does not contain the task's conclusion. Change) Tj +T* (windows for storefront-web: 2026-03-05, 2026-03-07, 2026-03-09, 2026-03-11 at 14:00Z; work outside) Tj +T* (these windows requires incident-commander approval. Vendor capacity order VEND-11 and change) Tj +T* (approval CHG-11 are the authoritative records for the cutover capacity plan.) Tj ET endstream endobj @@ -30,9 +36,9 @@ xref 0000000064 00000 n 0000000121 00000 n 0000000247 00000 n -0000000439 00000 n +0000001045 00000 n trailer << /Size 6 /Root 1 0 R >> startxref -509 +1115 %%EOF diff --git a/task_files/dob100-011-detect-storefront-healthy/06-retired-shortcut-note.pdf b/task_files/dob100-011-detect-storefront-healthy/06-retired-shortcut-note.pdf index 95c768e6cc1d78d3463d7284f178860f577b97c3..7350f506b7ac5b26e1b6d69952c48101462a11f3 100644 --- a/task_files/dob100-011-detect-storefront-healthy/06-retired-shortcut-note.pdf +++ b/task_files/dob100-011-detect-storefront-healthy/06-retired-shortcut-note.pdf @@ -10,13 +10,15 @@ endobj << /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Resources << /Font << /F1 5 0 R >> >> /Contents 4 0 R >> endobj 4 0 obj -<< /Length 141 >> +<< /Length 276 >> stream BT /F1 9 Tf 54 750 Td 11 TL -(Retired control OPS-CONTROL-2025.11 for DOB-011. This draft recommends trusting the first alert and closi) Tj +(Retired control OPS-CONTROL-2025.11 for DOB-011. This draft recommends trusting the first alert and) Tj +T* (closing the tracker after a single-system check. It is retained for audit history and was superseded) Tj +T* (by OPS-CONTROL-2026.03.) Tj ET endstream endobj @@ -30,9 +32,9 @@ xref 0000000064 00000 n 0000000121 00000 n 0000000247 00000 n -0000000439 00000 n +0000000574 00000 n trailer << /Size 6 /Root 1 0 R >> startxref -509 +644 %%EOF diff --git a/task_files/dob100-011-detect-storefront-healthy/07-case-room-thread.json b/task_files/dob100-011-detect-storefront-healthy/07-case-room-thread.json index a67e4edff44e0307090aa574411837c2991a35c6..d15509f8f287fb45174e1f26a6e9b5c9b0e59377 100644 --- a/task_files/dob100-011-detect-storefront-healthy/07-case-room-thread.json +++ b/task_files/dob100-011-detect-storefront-healthy/07-case-room-thread.json @@ -16,5 +16,11 @@ "body": "I would follow OPS-CONTROL-2025.11, but that note may be stale. No one has verified it against today's state.", "channel": "case-011-storefront-web", "message_id": 9 + }, + { + "author": "customer-success", + "body": "The storefront-web cutover is committed for 2026-03-06; please state in the handoff whether the capacity plan lands on time and what it costs.", + "channel": "case-011-storefront-web", + "message_id": 10 } ] diff --git a/task_files/dob100-011-detect-storefront-healthy/08-pagerduty-change-events.csv b/task_files/dob100-011-detect-storefront-healthy/08-pagerduty-change-events.csv index fb0f9c2c318ebeb8008cf97d456fb794e5a5fff3..51cb786e4eb8668538a78585b5ee5e6060d9d218 100644 --- a/task_files/dob100-011-detect-storefront-healthy/08-pagerduty-change-events.csv +++ b/task_files/dob100-011-detect-storefront-healthy/08-pagerduty-change-events.csv @@ -1,2 +1,3 @@ change_id,day,pd_service_id,summary -4,99,PD-DOB-011,DOB-011 intake evidence for storefront-web; outcome not yet established +4,419,PD-DOB-011,DOB-011 intake evidence for storefront-web; outcome not yet established +5,418,PD-DOB-011,Scaled the storefront-web production pool to 9 replicas across 4 zones (DOB-011 capacity baseline) diff --git a/task_files/dob100-011-detect-storefront-healthy/09-service-owner-register.xlsx b/task_files/dob100-011-detect-storefront-healthy/09-service-owner-register.xlsx index 6f6d8217fef9765b7042af2a2917bab88de56d62..01ecf7111bd47e628b53120f108f02e30ec75588 100644 Binary files a/task_files/dob100-011-detect-storefront-healthy/09-service-owner-register.xlsx and b/task_files/dob100-011-detect-storefront-healthy/09-service-owner-register.xlsx differ diff --git a/task_files/dob100-011-detect-storefront-healthy/10-release-calendar.xlsx b/task_files/dob100-011-detect-storefront-healthy/10-release-calendar.xlsx index 6c03e4f7adf99b433c6074309ca04c6882bc55db..0a4808054d4b566ee8b517e111c93d35c278233f 100644 Binary files a/task_files/dob100-011-detect-storefront-healthy/10-release-calendar.xlsx and b/task_files/dob100-011-detect-storefront-healthy/10-release-calendar.xlsx differ diff --git a/task_files/dob100-011-detect-storefront-healthy/28-change-readiness-standard.pdf b/task_files/dob100-011-detect-storefront-healthy/28-change-readiness-standard.pdf new file mode 100644 index 0000000000000000000000000000000000000000..7beb313a8ead8d6a39f4d9ad72a583145f64f0d3 --- /dev/null +++ b/task_files/dob100-011-detect-storefront-healthy/28-change-readiness-standard.pdf @@ -0,0 +1,58 @@ +%PDF-1.4 +%âãÏÓ +1 0 obj +<< /Type /Catalog /Pages 2 0 R >> +endobj +2 0 obj +<< /Type /Pages /Kids [3 0 R] /Count 1 >> +endobj +3 0 obj +<< /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Resources << /Font << /F1 5 0 R >> >> /Contents 4 0 R >> +endobj +4 0 obj +<< /Length 2128 >> +stream +BT +/F1 9 Tf +54 750 Td +11 TL +(DOB-011 change-readiness standard for storefront-web) Tj +T* (Change-readiness standard for DOB-011 \(storefront-web\), effective under OPS-CONTROL-2026.03. Before) Tj +T* (the storefront-web cutover is declared ready, the production pool must hold 2 healthy serving) Tj +T* (replicas in every production zone. The zone count and the current pool size are the PagerDuty scale) Tj +T* (record for PD-DOB-011; replicas reserved for another team's freeze in the Linear capacity register) Tj +T* (\(CAP-11\) are not usable. Any shortfall is covered only by confirmed CloudCap capacity \(Jira order) Tj +T* (VEND-11\) and becomes effective in the next published change window on the current operating control) Tj +T* (page. Plan selection: choose the lowest-cost authorised plan whose completion is on or before the) Tj +T* (customer cutover date published on the status page; if no authorised plan meets it, choose the) Tj +T* (earliest authorised plan and report the shortfall honestly as LATE. Releasing reserved capacity or) Tj +T* (working outside a change window needs incident-commander approval beyond change approval CHG-11.) Tj +T* (Record the plan as the reconciliation answer to question DOB-011-capacity-plan: a JSON object with) Tj +T* (the keys business_need_date, replicas_per_zone, production_zones, required_replicas,) Tj +T* (observed_replicas, reserved_replicas, usable_replicas, replica_gap, quantity_unit,) Tj +T* (standard_capacity_date, expedited_capacity_date, capacity_request_replicas, next_change_window,) Tj +T* (standard_plan_completion, expedited_plan_completion, reserved_release_completion,) Tj +T* (recommended_option, recommended_outcome_date, recommended_incremental_cost_usd,) Tj +T* (escalation_approval_required, approval_reference, outcome_vs_control_days, decision_timing_status.) Tj +T* (Dates are ISO \(YYYY-MM-DD\); the unit is 'replicas'; escalation_approval_required is 1 when a listed) Tj +T* (plan needs approval beyond the change approval; outcome_vs_control_days is completion minus cutover) Tj +T* (\(positive means late\); decision_timing_status is ON_TIME or LATE.) Tj +ET +endstream +endobj +5 0 obj +<< /Type /Font /Subtype /Type1 /BaseFont /Helvetica >> +endobj +xref +0 6 +0000000000 65535 f +0000000015 00000 n +0000000064 00000 n +0000000121 00000 n +0000000247 00000 n +0000002427 00000 n +trailer +<< /Size 6 /Root 1 0 R >> +startxref +2497 +%%EOF diff --git a/task_files/dob100-011-detect-storefront-healthy/29-vendor-capacity-order.csv b/task_files/dob100-011-detect-storefront-healthy/29-vendor-capacity-order.csv new file mode 100644 index 0000000000000000000000000000000000000000..0aa775e86c4fe601dcf270adc555d9ff7c466755 --- /dev/null +++ b/task_files/dob100-011-detect-storefront-healthy/29-vendor-capacity-order.csv @@ -0,0 +1,2 @@ +assignee,component,created_day,issue_type,key,priority,project,resolution,status,summary,updated_day +procurement,storefront-web,416,Vendor Order,VEND-11,Medium,VEND,Confirmed,Done,"CloudCap capacity order for DOB-011: 3 storefront-web replicas, standard delivery 2026-03-07, expedited delivery 2026-03-04 for USD 1200",419 diff --git a/task_files/dob100-011-detect-storefront-healthy/30-change-approval-record.csv b/task_files/dob100-011-detect-storefront-healthy/30-change-approval-record.csv new file mode 100644 index 0000000000000000000000000000000000000000..0c2c9aae5f222d8759f9b13fc8854ade2b0d3ca5 --- /dev/null +++ b/task_files/dob100-011-detect-storefront-healthy/30-change-approval-record.csv @@ -0,0 +1,2 @@ +assignee,component,created_day,issue_type,key,priority,project,resolution,status,summary,updated_day +change-advisory,storefront-web,417,Change,CHG-11,Medium,CHG,Approved,Done,Change approval CHG-11 for DOB-011: the standard and expedited CloudCap capacity plans for storefront-web are approved within the published change windows; releasing reserved capacity or executing outside a window is not approved,419 diff --git a/task_files/dob100-011-detect-storefront-healthy/31-capacity-reservation-register.json 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It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "key": "DOB-011" + }, + "records": { + "assignee": "on-call", + "component": "storefront-web", + "created_day": 414, + "issue_type": "Task", + "key": "DOB-011", + "links": [ + { + "kind": "relates", + "target": "GH-9011" + } + ], + "priority": "Medium", + "project": "DOB", + "resolution": "", + "status": "In Progress", + "summary": "This is an investigation, not a change.", + "updated_day": 420 + }, + "source": "the authoritative Jira work item" +} diff --git a/task_files/dob100-011-detect-storefront-healthy/material/02-the-cross-tracker-link-registry.json b/task_files/dob100-011-detect-storefront-healthy/material/02-the-cross-tracker-link-registry.json new file mode 100644 index 0000000000000000000000000000000000000000..b2092239e5a773d570d2eeeacf233dc07308b6a0 --- /dev/null +++ b/task_files/dob100-011-detect-storefront-healthy/material/02-the-cross-tracker-link-registry.json @@ -0,0 +1,16 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-011", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "source": "DOB-011" + }, + "records": [ + { + "kind": "relates", + "source": "DOB-011", + "target": "GH-9011" + } + ], + "source": "the cross-tracker link registry" +} diff --git a/task_files/dob100-011-detect-storefront-healthy/material/03-the-linked-github-issue-population.json b/task_files/dob100-011-detect-storefront-healthy/material/03-the-linked-github-issue-population.json new file mode 100644 index 0000000000000000000000000000000000000000..a4930915cd71be2243c65e30f2d4e84929a3dbf8 --- /dev/null +++ b/task_files/dob100-011-detect-storefront-healthy/material/03-the-linked-github-issue-population.json @@ -0,0 +1,20 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-011", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "repo": "novacart/storefront-web", + "state": "open" + }, + "records": [ + { + "created_day": 415, + "labels": "aiops_detection,needs-correlation", + "number": 9011, + "repo": "novacart/storefront-web", + "state": "open", + "title": "Operational evidence for DOB-011" + } + ], + "source": "the linked GitHub issue population" +} diff --git a/task_files/dob100-011-detect-storefront-healthy/material/04-the-operating-control-index.json b/task_files/dob100-011-detect-storefront-healthy/material/04-the-operating-control-index.json new file mode 100644 index 0000000000000000000000000000000000000000..f8c006da3c74e8a96a90679c212c27b52e202d5b --- /dev/null +++ b/task_files/dob100-011-detect-storefront-healthy/material/04-the-operating-control-index.json @@ -0,0 +1,33 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-011", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "query": "DOB-011", + "space": "OPS" + }, + "records": [ + { + "last_updated_day": 420, + "page_id": 10011, + "space": "OPS", + "stale": 0, + "title": "DOB-011 current operating control" + }, + { + "last_updated_day": 310, + "page_id": 11011, + "space": "OPS", + "stale": 1, + "title": "DOB-011 retired shortcut note" + }, + { + "last_updated_day": 420, + "page_id": 14011, + "space": "OPS", + "stale": 0, + "title": "DOB-011 change-readiness standard for storefront-web" + } + ], + "source": "the operating-control index" +} diff --git a/task_files/dob100-011-detect-storefront-healthy/material/05-the-exact-control-revision.json b/task_files/dob100-011-detect-storefront-healthy/material/05-the-exact-control-revision.json new file mode 100644 index 0000000000000000000000000000000000000000..23318037d24d984fad4e6cc08dd42dc8d65ece0d --- /dev/null +++ b/task_files/dob100-011-detect-storefront-healthy/material/05-the-exact-control-revision.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-011", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "page_id": 10011 + }, + "records": { + "body": "Control OPS-CONTROL-2026.03 is effective for DOB-011 and supersedes OPS-CONTROL-2025.11. Establish identity across Jira and the linked GitHub issue, compare the case-room report with live operational records, follow task-specific approval and rollout controls, and verify writes from the system of record. This page defines evidence precedence; it does not contain the task's conclusion. Change windows for storefront-web: 2026-03-05, 2026-03-07, 2026-03-09, 2026-03-11 at 14:00Z; work outside these windows requires incident-commander approval. Vendor capacity order VEND-11 and change approval CHG-11 are the authoritative records for the cutover capacity plan.", + "last_updated_day": 420, + "page_id": 10011, + "space": "OPS", + "stale": 0, + "title": "DOB-011 current operating control" + }, + "source": "the exact control revision" +} diff --git a/task_files/dob100-011-detect-storefront-healthy/material/06-the-exact-control-revision.json b/task_files/dob100-011-detect-storefront-healthy/material/06-the-exact-control-revision.json new file mode 100644 index 0000000000000000000000000000000000000000..c90ca2c4798fe9389d71a6a5e16be602732fc4e1 --- /dev/null +++ b/task_files/dob100-011-detect-storefront-healthy/material/06-the-exact-control-revision.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-011", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "page_id": 11011 + }, + "records": { + "body": "Retired control OPS-CONTROL-2025.11 for DOB-011. This draft recommends trusting the first alert and closing the tracker after a single-system check. It is retained for audit history and was superseded by OPS-CONTROL-2026.03.", + "last_updated_day": 310, + "page_id": 11011, + "space": "OPS", + "stale": 1, + "title": "DOB-011 retired shortcut note" + }, + "source": "the exact control revision" +} diff --git a/task_files/dob100-011-detect-storefront-healthy/material/07-the-case-room-conversation.json b/task_files/dob100-011-detect-storefront-healthy/material/07-the-case-room-conversation.json new file mode 100644 index 0000000000000000000000000000000000000000..1a4f22290bf037364415c216878ff4ea22c25e2e --- /dev/null +++ b/task_files/dob100-011-detect-storefront-healthy/material/07-the-case-room-conversation.json @@ -0,0 +1,36 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-011", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "channel": "case-011-storefront-web", + "limit": 50 + }, + "records": [ + { + "author": "customer-success", + "body": "The storefront-web cutover is committed for 2026-03-06; please state in the handoff whether the capacity plan lands on time and what it costs.", + "channel": "case-011-storefront-web", + "message_id": 10 + }, + { + "author": "former-owner", + "body": "I would follow OPS-CONTROL-2025.11, but that note may be stale. No one has verified it against today's state.", + "channel": "case-011-storefront-web", + "message_id": 9 + }, + { + "author": "on-call", + "body": "For storefront-web, the first signal may be symptomatic. Check the linked records before changing production.", + "channel": "case-011-storefront-web", + "message_id": 8 + }, + { + "author": "release-manager", + "body": "Please resolve DOB-011. The Jira state is only intake; confirm the live systems.", + "channel": "case-011-storefront-web", + "message_id": 7 + } + ], + "source": "the case-room conversation" +} diff --git a/task_files/dob100-011-detect-storefront-healthy/material/08-the-pagerduty-change-event-history.json b/task_files/dob100-011-detect-storefront-healthy/material/08-the-pagerduty-change-event-history.json new file mode 100644 index 0000000000000000000000000000000000000000..371f808e8655e249085ec10ebdaccb5642e4c22e --- /dev/null +++ b/task_files/dob100-011-detect-storefront-healthy/material/08-the-pagerduty-change-event-history.json @@ -0,0 +1,24 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-011", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "pd_service_id": "PD-DOB-011", + "since_day": 330 + }, + "records": [ + { + "change_id": 5, + "day": 418, + "pd_service_id": "PD-DOB-011", + "summary": "Scaled the storefront-web production pool to 9 replicas across 4 zones (DOB-011 capacity baseline)" + }, + { + "change_id": 4, + "day": 419, + "pd_service_id": "PD-DOB-011", + "summary": "DOB-011 intake evidence for storefront-web; outcome not yet established" + } + ], + "source": "the PagerDuty change-event history" +} diff --git a/task_files/dob100-011-detect-storefront-healthy/material/09-the-current-customer-status-record.json b/task_files/dob100-011-detect-storefront-healthy/material/09-the-current-customer-status-record.json new file mode 100644 index 0000000000000000000000000000000000000000..254734e73e7bdcd45b323a5660c81376a7c78866 --- /dev/null +++ b/task_files/dob100-011-detect-storefront-healthy/material/09-the-current-customer-status-record.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-011", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "limit": 20 + }, + "records": [ + { + "body": "Catalog read replica maintenance completed with no customer impact.", + "post_id": 1, + "state": "resolved", + "title": "Scheduled maintenance completed" + } + ], + "source": "the current customer-status record" +} diff --git a/task_files/dob100-011-detect-storefront-healthy/material/10-live-traffic-allocation.json b/task_files/dob100-011-detect-storefront-healthy/material/10-live-traffic-allocation.json new file mode 100644 index 0000000000000000000000000000000000000000..2939489a7c3ae56f2a07c2f21cfb2812a61623da --- /dev/null +++ b/task_files/dob100-011-detect-storefront-healthy/material/10-live-traffic-allocation.json @@ -0,0 +1,31 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-011", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "service": "storefront-web" + }, + "records": [ + { + "error_rate_pct": 0.2, + "failed_requests_per_min": 50.4, + "latency_p99_ms": 220.0, + "route": "GET /", + "route_id": 9201, + "rps": 420, + "service": "storefront-web", + "share_pct": 100 + }, + { + "error_rate_pct": 0.2, + "failed_requests_per_min": 37.2, + "latency_p99_ms": 220.0, + "route": "GET /product/:id", + "route_id": 9202, + "rps": 310, + "service": "storefront-web", + "share_pct": 100 + } + ], + "source": "live traffic allocation" +} diff --git a/task_files/dob100-011-detect-storefront-healthy/material/11-the-deployment-ledger.json b/task_files/dob100-011-detect-storefront-healthy/material/11-the-deployment-ledger.json new file mode 100644 index 0000000000000000000000000000000000000000..673b4be52f45a2f7eb325f6e8284b246cab5e913 --- /dev/null +++ b/task_files/dob100-011-detect-storefront-healthy/material/11-the-deployment-ledger.json @@ -0,0 +1,27 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-011", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "service": "storefront-web" + }, + "records": [ + { + "canary_percent": 100, + "deployment_id": 9252, + "environment": "production", + "service": "storefront-web", + "status": "succeeded", + "version": "v3.2.4" + }, + { + "canary_percent": 100, + "deployment_id": 9251, + "environment": "staging", + "service": "storefront-web", + "status": "succeeded", + "version": "v3.2.4" + } + ], + "source": "the deployment ledger" +} diff --git a/task_files/dob100-011-detect-storefront-healthy/material/12-the-employee-work-item.json b/task_files/dob100-011-detect-storefront-healthy/material/12-the-employee-work-item.json new file mode 100644 index 0000000000000000000000000000000000000000..1352206149f5aa7636a1a68d7444df358d20d7d6 --- /dev/null +++ b/task_files/dob100-011-detect-storefront-healthy/material/12-the-employee-work-item.json @@ -0,0 +1,20 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-011", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "key": "OPS-103" + }, + "records": { + "assignee": "", + "description": "Determine whether storefront-web is currently violating any of its SLOs and report the finding with submit_diagnosis. Read-only investigation.", + "key": "OPS-103", + "priority": "medium", + "service": "storefront-web", + "status": "open", + "ticket_id": 9153, + "title": "Detection: is storefront-web violating its SLOs?", + "type": "incident" + }, + "source": "the employee work item" +} diff --git a/task_files/dob100-011-detect-storefront-healthy/material/13-the-exact-control-revision.json b/task_files/dob100-011-detect-storefront-healthy/material/13-the-exact-control-revision.json new file mode 100644 index 0000000000000000000000000000000000000000..999cabd2173cf43c62bc76c32b4ec711092cd75a --- /dev/null +++ b/task_files/dob100-011-detect-storefront-healthy/material/13-the-exact-control-revision.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-011", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "page_id": 14011 + }, + "records": { + "body": "Change-readiness standard for DOB-011 (storefront-web), effective under OPS-CONTROL-2026.03. Before the storefront-web cutover is declared ready, the production pool must hold 2 healthy serving replicas in every production zone. The zone count and the current pool size are the PagerDuty scale record for PD-DOB-011; replicas reserved for another team's freeze in the Linear capacity register (CAP-11) are not usable. Any shortfall is covered only by confirmed CloudCap capacity (Jira order VEND-11) and becomes effective in the next published change window on the current operating control page. Plan selection: choose the lowest-cost authorised plan whose completion is on or before the customer cutover date published on the status page; if no authorised plan meets it, choose the earliest authorised plan and report the shortfall honestly as LATE. Releasing reserved capacity or working outside a change window needs incident-commander approval beyond change approval CHG-11. Record the plan as the reconciliation answer to question DOB-011-capacity-plan: a JSON object with the keys business_need_date, replicas_per_zone, production_zones, required_replicas, observed_replicas, reserved_replicas, usable_replicas, replica_gap, quantity_unit, standard_capacity_date, expedited_capacity_date, capacity_request_replicas, next_change_window, standard_plan_completion, expedited_plan_completion, reserved_release_completion, recommended_option, recommended_outcome_date, recommended_incremental_cost_usd, escalation_approval_required, approval_reference, outcome_vs_control_days, decision_timing_status. Dates are ISO (YYYY-MM-DD); the unit is 'replicas'; escalation_approval_required is 1 when a listed plan needs approval beyond the change approval; outcome_vs_control_days is completion minus cutover (positive means late); decision_timing_status is ON_TIME or LATE.", + "last_updated_day": 420, + "page_id": 14011, + "space": "OPS", + "stale": 0, + "title": "DOB-011 change-readiness standard for storefront-web" + }, + "source": "the exact control revision" +} diff --git a/task_files/dob100-011-detect-storefront-healthy/material/14-the-authoritative-jira-work-item.json b/task_files/dob100-011-detect-storefront-healthy/material/14-the-authoritative-jira-work-item.json new file mode 100644 index 0000000000000000000000000000000000000000..a1c5858a8dcaf273dc608f9df536440b1eaee775 --- /dev/null +++ b/task_files/dob100-011-detect-storefront-healthy/material/14-the-authoritative-jira-work-item.json @@ -0,0 +1,23 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-011", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "key": "VEND-11" + }, + "records": { + "assignee": "procurement", + "component": "storefront-web", + "created_day": 416, + "issue_type": "Vendor Order", + "key": "VEND-11", + "links": [], + "priority": "Medium", + "project": "VEND", + "resolution": "Confirmed", + "status": "Done", + "summary": "CloudCap capacity order for DOB-011: 3 storefront-web replicas, standard delivery 2026-03-07, expedited delivery 2026-03-04 for USD 1200", + "updated_day": 419 + }, + "source": "the authoritative Jira work item" +} diff --git a/task_files/dob100-011-detect-storefront-healthy/material/15-the-authoritative-jira-work-item.json b/task_files/dob100-011-detect-storefront-healthy/material/15-the-authoritative-jira-work-item.json new file mode 100644 index 0000000000000000000000000000000000000000..8fcdd23ca1723db06c8636a0b7403295c1a625a0 --- /dev/null +++ b/task_files/dob100-011-detect-storefront-healthy/material/15-the-authoritative-jira-work-item.json @@ -0,0 +1,23 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-011", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "key": "CHG-11" + }, + "records": { + "assignee": "change-advisory", + "component": "storefront-web", + "created_day": 417, + "issue_type": "Change", + "key": "CHG-11", + "links": [], + "priority": "Medium", + "project": "CHG", + "resolution": "Approved", + "status": "Done", + "summary": "Change approval CHG-11 for DOB-011: the standard and expedited CloudCap capacity plans for storefront-web are approved within the published change windows; releasing reserved capacity or executing outside a window is not approved", + "updated_day": 419 + }, + "source": "the authoritative Jira work item" +} diff --git a/task_files/dob100-011-detect-storefront-healthy/material/16-the-linked-planning-tracker.json b/task_files/dob100-011-detect-storefront-healthy/material/16-the-linked-planning-tracker.json new file mode 100644 index 0000000000000000000000000000000000000000..c435651f5c54f70a86a31fc31fee8eb82904ca40 --- /dev/null +++ b/task_files/dob100-011-detect-storefront-healthy/material/16-the-linked-planning-tracker.json @@ -0,0 +1,20 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-011", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "team": "team-storefront-web" + }, + "records": [ + { + "created_day": 417, + "identifier": "CAP-11", + "label": "capacity", + "priority": 3, + "state": "In Progress", + "team": "team-storefront-web", + "title": "4 storefront-web replicas reserved for the inventory freeze until 2026-03-09; early release needs incident-commander approval and a USD 1400 re-provisioning charge (DOB-011)" + } + ], + "source": "the linked planning tracker" +} diff --git a/task_files/dob100-011-detect-storefront-healthy/material/17-customer-status-history.json b/task_files/dob100-011-detect-storefront-healthy/material/17-customer-status-history.json new file mode 100644 index 0000000000000000000000000000000000000000..68e8e39f6247965367f432b8b7da1e4e09c834f7 --- /dev/null +++ b/task_files/dob100-011-detect-storefront-healthy/material/17-customer-status-history.json @@ -0,0 +1,43 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-011", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "since_day": 330 + }, + "records": [ + { + "impact": "major", + "linked_incident": 5101, + "post_id": 7001, + "published_day": 412, + "state": "resolved", + "title": "Degraded checkout performance" + }, + { + "impact": "minor", + "linked_incident": 5102, + "post_id": 7002, + "published_day": 415, + "state": "monitoring", + "title": "Elevated error rates on payments" + }, + { + "impact": "major", + "linked_incident": 5103, + "post_id": 7003, + "published_day": 417, + "state": "resolved", + "title": "API latency affecting some customers" + }, + { + "impact": "none", + "linked_incident": null, + "post_id": 13011, + "published_day": 419, + "state": "scheduled", + "title": "DOB-011: storefront-web cutover scheduled for 2026-03-06" + } + ], + "source": "customer-status history" +} diff --git a/task_files/dob100-011-detect-storefront-healthy/material/18-the-current-owner-register.json b/task_files/dob100-011-detect-storefront-healthy/material/18-the-current-owner-register.json new file mode 100644 index 0000000000000000000000000000000000000000..e948a85531db96a421564889982d2b3ab49b6b16 --- /dev/null +++ b/task_files/dob100-011-detect-storefront-healthy/material/18-the-current-owner-register.json @@ -0,0 +1,57 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-011", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": {}, + "records": [ + { + "last_reviewed_day": 340, + "owning_team": "Commerce Platform", + "row_id": 1, + "service_label": "Checkout (commerce)", + "slack_channel": "#commerce", + "week_start": "sunday" + }, + { + "last_reviewed_day": 340, + "owning_team": "Commerce Platform", + "row_id": 2, + "service_label": "Payments (commerce)", + "slack_channel": "#commerce", + "week_start": "sunday" + }, + { + "last_reviewed_day": 210, + "owning_team": "Discovery Squad", + "row_id": 3, + "service_label": "Search (growth)", + "slack_channel": "#growth", + "week_start": "sunday" + }, + { + "last_reviewed_day": 180, + "owning_team": "Edge Team", + "row_id": 4, + "service_label": "Gateway (platform)", + "slack_channel": "#edge", + "week_start": "sunday" + }, + { + "last_reviewed_day": 355, + "owning_team": "Commerce Platform", + "row_id": 5, + "service_label": "Inventory (commerce)", + "slack_channel": "#commerce", + "week_start": "sunday" + }, + { + "last_reviewed_day": 419, + "owning_team": "team-storefront-web", + "row_id": 12011, + "service_label": "storefront-web", + "slack_channel": "case-011-storefront-web", + "week_start": "monday" + } + ], + "source": "the current owner register" +} diff --git a/task_files/dob100-011-detect-storefront-healthy/material/19-the-pagerduty-service-catalog.json b/task_files/dob100-011-detect-storefront-healthy/material/19-the-pagerduty-service-catalog.json new file mode 100644 index 0000000000000000000000000000000000000000..a390167b2836853d13a2a6a53bc1c0f0f7fde160 --- /dev/null +++ b/task_files/dob100-011-detect-storefront-healthy/material/19-the-pagerduty-service-catalog.json @@ -0,0 +1,39 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-011", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": {}, + "records": [ + { + "escalation_policy": "EP-Commerce", + "name": "checkout-api", + "pd_service_id": "PSVC001", + "status": "active" + }, + { + "escalation_policy": "EP-Commerce", + "name": "payments-api", + "pd_service_id": "PSVC002", + "status": "active" + }, + { + "escalation_policy": "EP-Platform", + "name": "edge-gateway", + "pd_service_id": "PSVC003", + "status": "active" + }, + { + "escalation_policy": "EP-Growth", + "name": "search-svc", + "pd_service_id": "PSVC004", + "status": "active" + }, + { + "escalation_policy": "EP-Commerce", + "name": "inventory-api", + "pd_service_id": "PSVC005", + "status": "active" + } + ], + "source": "the PagerDuty service catalog" +} diff --git a/task_files/dob100-011-detect-storefront-healthy/material/20-the-active-on-call-schedule.json b/task_files/dob100-011-detect-storefront-healthy/material/20-the-active-on-call-schedule.json new file mode 100644 index 0000000000000000000000000000000000000000..e7c49c95fe85dc615c3122ad8b42a6661b73e9a2 --- /dev/null +++ b/task_files/dob100-011-detect-storefront-healthy/material/20-the-active-on-call-schedule.json @@ -0,0 +1,37 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-011", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": {}, + "records": [ + { + "day": 418, + "escalation_policy": "EP-Commerce", + "schedule_id": "SCHED-COM", + "schedule_name": "Commerce primary", + "user_name": "Diego Ramos" + }, + { + "day": 419, + "escalation_policy": "EP-Commerce", + "schedule_id": "SCHED-COM", + "schedule_name": "Commerce primary", + "user_name": "Diego Ramos" + }, + { + "day": 419, + "escalation_policy": "EP-Growth", + "schedule_id": "SCHED-GRW", + "schedule_name": "Growth primary", + "user_name": "Mei Tanaka" + }, + { + "day": 419, + "escalation_policy": "EP-Platform", + "schedule_id": "SCHED-PLT", + "schedule_name": "Platform primary", + "user_name": "Priya Nair" + } + ], + "source": "the active on-call schedule" +} diff --git a/task_files/dob100-012-localize-analytics-crashloop/01-employee-request.md b/task_files/dob100-012-localize-analytics-crashloop/01-employee-request.md index 95a1b58d26aeb20d1886b55c56bb9a868ed3ee1f..3d9e56c4bd274745d198e70c1b1207021bd122bd 100644 --- a/task_files/dob100-012-localize-analytics-crashloop/01-employee-request.md +++ b/task_files/dob100-012-localize-analytics-crashloop/01-employee-request.md @@ -1 +1 @@ -A customer-impact retrospective has one open question whose sources currently disagree. Keep this to an investigation; production should remain unchanged. OPS-116 — Localize alarm 9609 — the error tracker shows nothing Alarm 9609 is firing. Work out which service is actually responsible — the service the alarm names is not automatically the culprit — and Leave an audit-ready diagnosis for '9609' that names the evidence you relied on. The work item is DOB-012 for analytics-worker. Its business boundary is reporting freshness, warehouse replica access, scheduled rollups, and downstream decision data. The disputed mechanism is container lifecycle, restart pressure, image state, and process termination evidence. Reconcile current authority with live state, make only supported changes, and leave a case-room handoff that you have reopened and verified. +Alarm 9609 — the error tracker shows nothing. The label attached to the alarm may describe where the symptom was noticed rather than the component or runtime condition that actually caused it. For analytics-worker, the affected business boundary includes reporting freshness, warehouse replica access, scheduled rollups, and downstream decision data. The disputed mechanism is container lifecycle, restart pressure, image state, and process termination evidence. Use the current evidence to settle what can be settled, flag what remains ambiguous, and make the reasoning auditable for the next review. The incident owner will use this conclusion for the 2026-03-06 release of analytics-worker; a diagnosis that cannot support that decision is not finished. Choose the lowest-risk supported path that respects protected capacity and the governed release windows. The final handoff should state its date, cost, approval basis, and schedule variance. diff --git a/task_files/dob100-012-localize-analytics-crashloop/02-jira-work-item.csv b/task_files/dob100-012-localize-analytics-crashloop/02-jira-work-item.csv index 13b46032cfb0d9e78c2fcf5a7bf252089499cb7d..94b14c705104518484ce8ae1efad5d83379916c0 100644 --- a/task_files/dob100-012-localize-analytics-crashloop/02-jira-work-item.csv +++ b/task_files/dob100-012-localize-analytics-crashloop/02-jira-work-item.csv @@ -1,2 +1,2 @@ assignee,component,created_day,issue_type,key,priority,project,resolution,status,summary,updated_day -on-call,analytics-worker,94,Task,DOB-012,High,DOB,,In Progress,"This is an investigation, not a change.",100 +on-call,analytics-worker,414,Task,DOB-012,High,DOB,,In Progress,"This is an investigation, not a change.",420 diff --git a/task_files/dob100-012-localize-analytics-crashloop/04-github-issue.json b/task_files/dob100-012-localize-analytics-crashloop/04-github-issue.json index ded284f90159234381338d0f4c3e310732915028..f575b6213982791096f6234c0062f74df277b720 100644 --- a/task_files/dob100-012-localize-analytics-crashloop/04-github-issue.json +++ b/task_files/dob100-012-localize-analytics-crashloop/04-github-issue.json @@ -1,5 +1,5 @@ { - "created_day": 95, + "created_day": 415, "labels": "aiops_localization,needs-correlation", "number": 9012, "repo": "novacart/analytics-worker", diff --git a/task_files/dob100-012-localize-analytics-crashloop/05-current-operating-control.pdf b/task_files/dob100-012-localize-analytics-crashloop/05-current-operating-control.pdf index 18d9143964f99ece839bf081f75c2af0addd5031..afcfc8c4cff442615c260c0a0d7926796f1e35a4 100644 --- a/task_files/dob100-012-localize-analytics-crashloop/05-current-operating-control.pdf +++ b/task_files/dob100-012-localize-analytics-crashloop/05-current-operating-control.pdf @@ -10,13 +10,19 @@ endobj << /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Resources << /Font << /F1 5 0 R >> >> /Contents 4 0 R >> endobj 4 0 obj -<< /Length 141 >> +<< /Length 749 >> stream BT /F1 9 Tf 54 750 Td 11 TL -(Control OPS-CONTROL-2026.03 is effective for DOB-012 and supersedes OPS-CONTROL-2025.11. Establish identi) Tj +(Control OPS-CONTROL-2026.03 is effective for DOB-012 and supersedes OPS-CONTROL-2025.11. Establish) Tj +T* (identity across Jira and the linked GitHub issue, compare the case-room report with live operational) Tj +T* (records, follow task-specific approval and rollout controls, and verify writes from the system of) Tj +T* (record. This page defines evidence precedence; it does not contain the task's conclusion. Change) Tj +T* (windows for analytics-worker: 2026-03-04, 2026-03-07, 2026-03-10, 2026-03-13 at 14:00Z; work outside) Tj +T* (these windows requires incident-commander approval. Vendor capacity order VEND-12 and change) Tj +T* (approval CHG-12 are the authoritative records for the cutover capacity plan.) Tj ET endstream endobj @@ -30,9 +36,9 @@ xref 0000000064 00000 n 0000000121 00000 n 0000000247 00000 n -0000000439 00000 n +0000001047 00000 n trailer << /Size 6 /Root 1 0 R >> startxref -509 +1117 %%EOF diff --git a/task_files/dob100-012-localize-analytics-crashloop/06-retired-shortcut-note.pdf b/task_files/dob100-012-localize-analytics-crashloop/06-retired-shortcut-note.pdf index 8d2522b3505bdbe6090e48f4eda48e49deb7cf9b..b98b01db6f967eca2fd104878377f1d15352acbc 100644 --- a/task_files/dob100-012-localize-analytics-crashloop/06-retired-shortcut-note.pdf +++ b/task_files/dob100-012-localize-analytics-crashloop/06-retired-shortcut-note.pdf @@ -10,13 +10,15 @@ endobj << /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Resources << /Font << /F1 5 0 R >> >> /Contents 4 0 R >> endobj 4 0 obj -<< /Length 141 >> +<< /Length 276 >> stream BT /F1 9 Tf 54 750 Td 11 TL -(Retired control OPS-CONTROL-2025.11 for DOB-012. This draft recommends trusting the first alert and closi) Tj +(Retired control OPS-CONTROL-2025.11 for DOB-012. This draft recommends trusting the first alert and) Tj +T* (closing the tracker after a single-system check. It is retained for audit history and was superseded) Tj +T* (by OPS-CONTROL-2026.03.) Tj ET endstream endobj @@ -30,9 +32,9 @@ xref 0000000064 00000 n 0000000121 00000 n 0000000247 00000 n -0000000439 00000 n +0000000574 00000 n trailer << /Size 6 /Root 1 0 R >> startxref -509 +644 %%EOF diff --git a/task_files/dob100-012-localize-analytics-crashloop/07-case-room-thread.json b/task_files/dob100-012-localize-analytics-crashloop/07-case-room-thread.json index cb99c642847feef3dfc76f5674a6c610459d05bd..eb27b7b53e2a47d21b83a8afb86dbdcd037e235c 100644 --- a/task_files/dob100-012-localize-analytics-crashloop/07-case-room-thread.json +++ b/task_files/dob100-012-localize-analytics-crashloop/07-case-room-thread.json @@ -16,5 +16,11 @@ "body": "I would follow OPS-CONTROL-2025.11, but that note may be stale. No one has verified it against today's state.", "channel": "case-012-analytics-worker", "message_id": 9 + }, + { + "author": "customer-success", + "body": "The analytics-worker cutover is committed for 2026-03-06; please state in the handoff whether the capacity plan lands on time and what it costs.", + "channel": "case-012-analytics-worker", + "message_id": 10 } ] diff --git a/task_files/dob100-012-localize-analytics-crashloop/08-pagerduty-change-events.csv b/task_files/dob100-012-localize-analytics-crashloop/08-pagerduty-change-events.csv index 2fff807fb008de1aecd71a6f8cf44cc6701885a4..92d6a0eede45983a96d8b3f1c6187b697c3a8018 100644 --- a/task_files/dob100-012-localize-analytics-crashloop/08-pagerduty-change-events.csv +++ b/task_files/dob100-012-localize-analytics-crashloop/08-pagerduty-change-events.csv @@ -1,2 +1,3 @@ change_id,day,pd_service_id,summary -4,99,PD-DOB-012,DOB-012 intake evidence for analytics-worker; outcome not yet established +4,419,PD-DOB-012,DOB-012 intake evidence for analytics-worker; outcome not yet established +5,418,PD-DOB-012,Scaled the analytics-worker production pool to 6 replicas across 2 zones (DOB-012 capacity baseline) diff --git a/task_files/dob100-012-localize-analytics-crashloop/09-service-owner-register.xlsx b/task_files/dob100-012-localize-analytics-crashloop/09-service-owner-register.xlsx index 7b1dc244afe94ae3758a7e5e6ad82614a78e172c..20f2fcccaba1295cb9b703383eab7f851860b8e2 100644 Binary files a/task_files/dob100-012-localize-analytics-crashloop/09-service-owner-register.xlsx and b/task_files/dob100-012-localize-analytics-crashloop/09-service-owner-register.xlsx differ diff --git a/task_files/dob100-012-localize-analytics-crashloop/10-release-calendar.xlsx b/task_files/dob100-012-localize-analytics-crashloop/10-release-calendar.xlsx index bbb1b3e26085383495ba747f1114e325fb509138..6c1b24493604e9089ec41c3032b069d263604d92 100644 Binary files a/task_files/dob100-012-localize-analytics-crashloop/10-release-calendar.xlsx and b/task_files/dob100-012-localize-analytics-crashloop/10-release-calendar.xlsx differ diff --git a/task_files/dob100-012-localize-analytics-crashloop/28-change-readiness-standard.pdf b/task_files/dob100-012-localize-analytics-crashloop/28-change-readiness-standard.pdf new file mode 100644 index 0000000000000000000000000000000000000000..01a686c040b72deabf069288248ee9ad17a74ca5 --- /dev/null +++ b/task_files/dob100-012-localize-analytics-crashloop/28-change-readiness-standard.pdf @@ -0,0 +1,59 @@ +%PDF-1.4 +%âãÏÓ +1 0 obj +<< /Type /Catalog /Pages 2 0 R >> +endobj +2 0 obj +<< /Type /Pages /Kids [3 0 R] /Count 1 >> +endobj +3 0 obj +<< /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Resources << /Font << /F1 5 0 R >> >> /Contents 4 0 R >> +endobj +4 0 obj +<< /Length 2142 >> +stream +BT +/F1 9 Tf +54 750 Td +11 TL +(DOB-012 change-readiness standard for analytics-worker) Tj +T* (Change-readiness standard for DOB-012 \(analytics-worker\), effective under OPS-CONTROL-2026.03.) Tj +T* (Before the analytics-worker cutover is declared ready, the production pool must hold 3 healthy) Tj +T* (serving replicas in every production zone. The zone count and the current pool size are the) Tj +T* (PagerDuty scale record for PD-DOB-012; replicas reserved for another team's freeze in the Linear) Tj +T* (capacity register \(CAP-12\) are not usable. Any shortfall is covered only by confirmed CloudCap) Tj +T* (capacity \(Jira order VEND-12\) and becomes effective in the next published change window on the) Tj +T* (current operating control page. Plan selection: choose the lowest-cost authorised plan whose) Tj +T* (completion is on or before the customer cutover date published on the status page; if no authorised) Tj +T* (plan meets it, choose the earliest authorised plan and report the shortfall honestly as LATE.) Tj +T* (Releasing reserved capacity or working outside a change window needs incident-commander approval) Tj +T* (beyond change approval CHG-12. Record the plan as the reconciliation answer to question) Tj +T* (DOB-012-capacity-plan: a JSON object with the keys business_need_date, replicas_per_zone,) Tj +T* (production_zones, required_replicas, observed_replicas, reserved_replicas, usable_replicas,) Tj +T* (replica_gap, quantity_unit, standard_capacity_date, expedited_capacity_date,) Tj +T* (capacity_request_replicas, next_change_window, standard_plan_completion, expedited_plan_completion,) Tj +T* (reserved_release_completion, recommended_option, recommended_outcome_date,) Tj +T* (recommended_incremental_cost_usd, escalation_approval_required, approval_reference,) Tj +T* (outcome_vs_control_days, decision_timing_status. Dates are ISO \(YYYY-MM-DD\); the unit is 'replicas';) Tj +T* (escalation_approval_required is 1 when a listed plan needs approval beyond the change approval;) Tj +T* (outcome_vs_control_days is completion minus cutover \(positive means late\); decision_timing_status is) Tj +T* (ON_TIME or LATE.) 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It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "source": "DOB-012" + }, + "records": [ + { + "kind": "relates", + "source": "DOB-012", + "target": "GH-9012" + } + ], + "source": "the cross-tracker link registry" +} diff --git a/task_files/dob100-012-localize-analytics-crashloop/material/03-the-linked-github-issue-population.json b/task_files/dob100-012-localize-analytics-crashloop/material/03-the-linked-github-issue-population.json new file mode 100644 index 0000000000000000000000000000000000000000..950d0960a8b6c331845410deb8efe66638ec7f88 --- /dev/null +++ b/task_files/dob100-012-localize-analytics-crashloop/material/03-the-linked-github-issue-population.json @@ -0,0 +1,20 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-012", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "repo": "novacart/analytics-worker", + "state": "open" + }, + "records": [ + { + "created_day": 415, + "labels": "aiops_localization,needs-correlation", + "number": 9012, + "repo": "novacart/analytics-worker", + "state": "open", + "title": "Operational evidence for DOB-012" + } + ], + "source": "the linked GitHub issue population" +} diff --git a/task_files/dob100-012-localize-analytics-crashloop/material/04-the-operating-control-index.json b/task_files/dob100-012-localize-analytics-crashloop/material/04-the-operating-control-index.json new file mode 100644 index 0000000000000000000000000000000000000000..ca25540ec41511a9a0699526fe6761c8af6a3805 --- /dev/null +++ b/task_files/dob100-012-localize-analytics-crashloop/material/04-the-operating-control-index.json @@ -0,0 +1,33 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-012", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "query": "DOB-012", + "space": "OPS" + }, + "records": [ + { + "last_updated_day": 420, + "page_id": 10012, + "space": "OPS", + "stale": 0, + "title": "DOB-012 current operating control" + }, + { + "last_updated_day": 310, + "page_id": 11012, + "space": "OPS", + "stale": 1, + "title": "DOB-012 retired shortcut note" + }, + { + "last_updated_day": 420, + "page_id": 14012, + "space": "OPS", + "stale": 0, + "title": "DOB-012 change-readiness standard for analytics-worker" + } + ], + "source": "the operating-control index" +} diff --git a/task_files/dob100-012-localize-analytics-crashloop/material/05-the-exact-control-revision.json b/task_files/dob100-012-localize-analytics-crashloop/material/05-the-exact-control-revision.json new file mode 100644 index 0000000000000000000000000000000000000000..cf47a934c7af5b15d329eea6fa2625369c022d9d --- /dev/null +++ b/task_files/dob100-012-localize-analytics-crashloop/material/05-the-exact-control-revision.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-012", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "page_id": 10012 + }, + "records": { + "body": "Control OPS-CONTROL-2026.03 is effective for DOB-012 and supersedes OPS-CONTROL-2025.11. Establish identity across Jira and the linked GitHub issue, compare the case-room report with live operational records, follow task-specific approval and rollout controls, and verify writes from the system of record. This page defines evidence precedence; it does not contain the task's conclusion. Change windows for analytics-worker: 2026-03-04, 2026-03-07, 2026-03-10, 2026-03-13 at 14:00Z; work outside these windows requires incident-commander approval. Vendor capacity order VEND-12 and change approval CHG-12 are the authoritative records for the cutover capacity plan.", + "last_updated_day": 420, + "page_id": 10012, + "space": "OPS", + "stale": 0, + "title": "DOB-012 current operating control" + }, + "source": "the exact control revision" +} diff --git a/task_files/dob100-012-localize-analytics-crashloop/material/06-the-exact-control-revision.json b/task_files/dob100-012-localize-analytics-crashloop/material/06-the-exact-control-revision.json new file mode 100644 index 0000000000000000000000000000000000000000..4b3886531df2efa551bfc5952798daae92ec3198 --- /dev/null +++ b/task_files/dob100-012-localize-analytics-crashloop/material/06-the-exact-control-revision.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-012", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "page_id": 11012 + }, + "records": { + "body": "Retired control OPS-CONTROL-2025.11 for DOB-012. This draft recommends trusting the first alert and closing the tracker after a single-system check. It is retained for audit history and was superseded by OPS-CONTROL-2026.03.", + "last_updated_day": 310, + "page_id": 11012, + "space": "OPS", + "stale": 1, + "title": "DOB-012 retired shortcut note" + }, + "source": "the exact control revision" +} diff --git a/task_files/dob100-012-localize-analytics-crashloop/material/07-the-case-room-conversation.json b/task_files/dob100-012-localize-analytics-crashloop/material/07-the-case-room-conversation.json new file mode 100644 index 0000000000000000000000000000000000000000..6681141b75122e5695cef47675e2f1ff83b2485f --- /dev/null +++ b/task_files/dob100-012-localize-analytics-crashloop/material/07-the-case-room-conversation.json @@ -0,0 +1,36 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-012", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "channel": "case-012-analytics-worker", + "limit": 50 + }, + "records": [ + { + "author": "customer-success", + "body": "The analytics-worker cutover is committed for 2026-03-06; please state in the handoff whether the capacity plan lands on time and what it costs.", + "channel": "case-012-analytics-worker", + "message_id": 10 + }, + { + "author": "former-owner", + "body": "I would follow OPS-CONTROL-2025.11, but that note may be stale. No one has verified it against today's state.", + "channel": "case-012-analytics-worker", + "message_id": 9 + }, + { + "author": "on-call", + "body": "For analytics-worker, the first signal may be symptomatic. Check the linked records before changing production.", + "channel": "case-012-analytics-worker", + "message_id": 8 + }, + { + "author": "release-manager", + "body": "Please resolve DOB-012. The Jira state is only intake; confirm the live systems.", + "channel": "case-012-analytics-worker", + "message_id": 7 + } + ], + "source": "the case-room conversation" +} diff --git a/task_files/dob100-012-localize-analytics-crashloop/material/08-the-pagerduty-change-event-history.json b/task_files/dob100-012-localize-analytics-crashloop/material/08-the-pagerduty-change-event-history.json new file mode 100644 index 0000000000000000000000000000000000000000..5dd311c917a72104646b4ff466feae000ccb8f17 --- /dev/null +++ b/task_files/dob100-012-localize-analytics-crashloop/material/08-the-pagerduty-change-event-history.json @@ -0,0 +1,24 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-012", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "pd_service_id": "PD-DOB-012", + "since_day": 330 + }, + "records": [ + { + "change_id": 5, + "day": 418, + "pd_service_id": "PD-DOB-012", + "summary": "Scaled the analytics-worker production pool to 6 replicas across 2 zones (DOB-012 capacity baseline)" + }, + { + "change_id": 4, + "day": 419, + "pd_service_id": "PD-DOB-012", + "summary": "DOB-012 intake evidence for analytics-worker; outcome not yet established" + } + ], + "source": "the PagerDuty change-event history" +} diff --git a/task_files/dob100-012-localize-analytics-crashloop/material/09-the-current-customer-status-record.json b/task_files/dob100-012-localize-analytics-crashloop/material/09-the-current-customer-status-record.json new file mode 100644 index 0000000000000000000000000000000000000000..4f49c14621208a89e98c054569a16cca31909ec5 --- /dev/null +++ b/task_files/dob100-012-localize-analytics-crashloop/material/09-the-current-customer-status-record.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-012", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "limit": 20 + }, + "records": [ + { + "body": "Catalog read replica maintenance completed with no customer impact.", + "post_id": 1, + "state": "resolved", + "title": "Scheduled maintenance completed" + } + ], + "source": "the current customer-status record" +} diff --git a/task_files/dob100-012-localize-analytics-crashloop/material/10-cluster-event-history.json b/task_files/dob100-012-localize-analytics-crashloop/material/10-cluster-event-history.json new file mode 100644 index 0000000000000000000000000000000000000000..33244529be449372d5a1f5b474855041a007cd72 --- /dev/null +++ b/task_files/dob100-012-localize-analytics-crashloop/material/10-cluster-event-history.json @@ -0,0 +1,81 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-012", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": {}, + "records": [ + { + "count": 39, + "day": 420, + "event_id": 9003, + "message": "Container analytics exceeded its memory limit of 512Mi and was killed", + "namespace": "production", + "pod": "analytics-worker-7d9f-m4p8", + "reason": "OOMKilled" + }, + { + "count": 3, + "day": 420, + "event_id": 9005, + "message": "The node was low on resource: ephemeral-storage. Container media was using 4Gi", + "namespace": "production", + "pod": "media-service-2e4f-ee55", + "reason": "Evicted" + }, + { + "count": 1, + "day": 420, + "event_id": 9007, + "message": "Node node-c1 status is now: NodeNotReady", + "namespace": "production", + "pod": "notifications-1b7d-hh88", + "reason": "NodeNotReady" + }, + { + "count": 47, + "day": 419, + "event_id": 9001, + "message": "Container analytics exceeded its memory limit of 512Mi and was killed", + "namespace": "production", + "pod": "analytics-worker-7d9f-x2k1", + "reason": "OOMKilled" + }, + { + "count": 47, + "day": 419, + "event_id": 9002, + "message": "Back-off restarting failed container analytics", + "namespace": "production", + "pod": "analytics-worker-7d9f-x2k1", + "reason": "CrashLoopBackOff" + }, + { + "count": 214, + "day": 419, + "event_id": 9006, + "message": "0/4 nodes are available: 4 node(s) didn't match Pod's node affinity/selector", + "namespace": "production", + "pod": "search-reindex-8c2a-gg77", + "reason": "FailedScheduling" + }, + { + "count": 96, + "day": 418, + "event_id": 9008, + "message": "Error: container has runAsNonRoot and image will run as root", + "namespace": "production", + "pod": "inventory-migrator-4d9e-ii99", + "reason": "Failed" + }, + { + "count": 1, + "day": 417, + "event_id": 9004, + "message": "Stopping container gateway for rollout", + "namespace": "production", + "pod": "api-gateway-9f2e-cc33", + "reason": "Killing" + } + ], + "source": "cluster event history" +} diff --git a/task_files/dob100-012-localize-analytics-crashloop/material/11-live-kubernetes-pod-state.json b/task_files/dob100-012-localize-analytics-crashloop/material/11-live-kubernetes-pod-state.json new file mode 100644 index 0000000000000000000000000000000000000000..13591162539b445b13551f6593d25b74f133d4d8 --- /dev/null +++ b/task_files/dob100-012-localize-analytics-crashloop/material/11-live-kubernetes-pod-state.json @@ -0,0 +1,47 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-012", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "service": "analytics-worker" + }, + "records": [ + { + "image_tag": "v2.1.7", + "memory_limit_mb": 512, + "memory_usage_mb": 0, + "namespace": "production", + "node": "", + "pending_reason": "0/4 nodes are available: 1 node(s) had untolerated taint {workload: batch}, 3 node(s) didn't match Pod's node affinity/selector", + "phase": "Pending", + "pod": "analytics-recon-6a1b-jj10", + "restarts": 0, + "service": "analytics-worker" + }, + { + "image_tag": "v2.1.7", + "memory_limit_mb": 512, + "memory_usage_mb": 498, + "namespace": "production", + "node": "node-a1", + "pending_reason": "", + "phase": "Running", + "pod": "analytics-worker-7d9f-m4p8", + "restarts": 39, + "service": "analytics-worker" + }, + { + "image_tag": "v2.1.7", + "memory_limit_mb": 512, + "memory_usage_mb": 511, + "namespace": "production", + "node": "node-a1", + "pending_reason": "", + "phase": "CrashLoopBackOff", + "pod": "analytics-worker-7d9f-x2k1", + "restarts": 47, + "service": "analytics-worker" + } + ], + "source": "live Kubernetes pod state" +} diff --git a/task_files/dob100-012-localize-analytics-crashloop/material/12-runtime-resource-and-process-state.json b/task_files/dob100-012-localize-analytics-crashloop/material/12-runtime-resource-and-process-state.json new file mode 100644 index 0000000000000000000000000000000000000000..7be9efb3912150093e97b1e312f2a95d1af340b4 --- /dev/null +++ b/task_files/dob100-012-localize-analytics-crashloop/material/12-runtime-resource-and-process-state.json @@ -0,0 +1,18 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-012", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "service": "analytics-worker" + }, + "records": [ + { + "gc_collections_per_min": 22, + "gc_pause_p99_ms": 120, + "heap_used_pct": 88, + "service": "analytics-worker", + "threads": 32 + } + ], + "source": "runtime resource and process state" +} diff --git a/task_files/dob100-012-localize-analytics-crashloop/material/13-the-employee-work-item.json b/task_files/dob100-012-localize-analytics-crashloop/material/13-the-employee-work-item.json new file mode 100644 index 0000000000000000000000000000000000000000..f535206e1fb656450d0dec555810acf8f59ec87c --- /dev/null +++ b/task_files/dob100-012-localize-analytics-crashloop/material/13-the-employee-work-item.json @@ -0,0 +1,20 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-012", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "key": "OPS-116" + }, + "records": { + "assignee": "", + "description": "Alarm 9609 is firing. Identify the responsible service and report the finding with submit_diagnosis. Read-only investigation.", + "key": "OPS-116", + "priority": "critical", + "service": "analytics-worker", + "status": "open", + "ticket_id": 9200, + "title": "Localize alarm 9609 — the error tracker shows nothing", + "type": "incident" + }, + "source": "the employee work item" +} diff --git a/task_files/dob100-012-localize-analytics-crashloop/material/14-the-exact-control-revision.json b/task_files/dob100-012-localize-analytics-crashloop/material/14-the-exact-control-revision.json new file mode 100644 index 0000000000000000000000000000000000000000..24c8c3d564e120755d6409514be039ce15520683 --- /dev/null +++ b/task_files/dob100-012-localize-analytics-crashloop/material/14-the-exact-control-revision.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-012", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "page_id": 14012 + }, + "records": { + "body": "Change-readiness standard for DOB-012 (analytics-worker), effective under OPS-CONTROL-2026.03. Before the analytics-worker cutover is declared ready, the production pool must hold 3 healthy serving replicas in every production zone. The zone count and the current pool size are the PagerDuty scale record for PD-DOB-012; replicas reserved for another team's freeze in the Linear capacity register (CAP-12) are not usable. Any shortfall is covered only by confirmed CloudCap capacity (Jira order VEND-12) and becomes effective in the next published change window on the current operating control page. Plan selection: choose the lowest-cost authorised plan whose completion is on or before the customer cutover date published on the status page; if no authorised plan meets it, choose the earliest authorised plan and report the shortfall honestly as LATE. Releasing reserved capacity or working outside a change window needs incident-commander approval beyond change approval CHG-12. Record the plan as the reconciliation answer to question DOB-012-capacity-plan: a JSON object with the keys business_need_date, replicas_per_zone, production_zones, required_replicas, observed_replicas, reserved_replicas, usable_replicas, replica_gap, quantity_unit, standard_capacity_date, expedited_capacity_date, capacity_request_replicas, next_change_window, standard_plan_completion, expedited_plan_completion, reserved_release_completion, recommended_option, recommended_outcome_date, recommended_incremental_cost_usd, escalation_approval_required, approval_reference, outcome_vs_control_days, decision_timing_status. Dates are ISO (YYYY-MM-DD); the unit is 'replicas'; escalation_approval_required is 1 when a listed plan needs approval beyond the change approval; outcome_vs_control_days is completion minus cutover (positive means late); decision_timing_status is ON_TIME or LATE.", + "last_updated_day": 420, + "page_id": 14012, + "space": "OPS", + "stale": 0, + "title": "DOB-012 change-readiness standard for analytics-worker" + }, + "source": "the exact control revision" +} diff --git a/task_files/dob100-012-localize-analytics-crashloop/material/15-the-authoritative-jira-work-item.json b/task_files/dob100-012-localize-analytics-crashloop/material/15-the-authoritative-jira-work-item.json new file mode 100644 index 0000000000000000000000000000000000000000..0f1b427b86b6a0ed9566fe18dc2e550fd6251824 --- /dev/null +++ b/task_files/dob100-012-localize-analytics-crashloop/material/15-the-authoritative-jira-work-item.json @@ -0,0 +1,23 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-012", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "key": "VEND-12" + }, + "records": { + "assignee": "procurement", + "component": "analytics-worker", + "created_day": 416, + "issue_type": "Vendor Order", + "key": "VEND-12", + "links": [], + "priority": "Medium", + "project": "VEND", + "resolution": "Confirmed", + "status": "Done", + "summary": "CloudCap capacity order for DOB-012: 1 analytics-worker replicas, standard delivery 2026-03-05, expedited delivery 2026-03-04 for USD 1350", + "updated_day": 419 + }, + "source": "the authoritative Jira work item" +} diff --git a/task_files/dob100-012-localize-analytics-crashloop/material/16-the-authoritative-jira-work-item.json b/task_files/dob100-012-localize-analytics-crashloop/material/16-the-authoritative-jira-work-item.json new file mode 100644 index 0000000000000000000000000000000000000000..1aeea1c5636b8993578c16b49e6668285cdca4f9 --- /dev/null +++ b/task_files/dob100-012-localize-analytics-crashloop/material/16-the-authoritative-jira-work-item.json @@ -0,0 +1,23 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-012", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "key": "CHG-12" + }, + "records": { + "assignee": "change-advisory", + "component": "analytics-worker", + "created_day": 417, + "issue_type": "Change", + "key": "CHG-12", + "links": [], + "priority": "Medium", + "project": "CHG", + "resolution": "Approved", + "status": "Done", + "summary": "Change approval CHG-12 for DOB-012: the standard and expedited CloudCap capacity plans for analytics-worker are approved within the published change windows; releasing reserved capacity or executing outside a window is not approved", + "updated_day": 419 + }, + "source": "the authoritative Jira work item" +} diff --git a/task_files/dob100-012-localize-analytics-crashloop/material/17-the-linked-planning-tracker.json b/task_files/dob100-012-localize-analytics-crashloop/material/17-the-linked-planning-tracker.json new file mode 100644 index 0000000000000000000000000000000000000000..1a8a73a90fbddaeed3e6cbc59f18951f74724971 --- /dev/null +++ b/task_files/dob100-012-localize-analytics-crashloop/material/17-the-linked-planning-tracker.json @@ -0,0 +1,20 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-012", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "team": "team-analytics-worker" + }, + "records": [ + { + "created_day": 417, + "identifier": "CAP-12", + "label": "capacity", + "priority": 3, + "state": "In Progress", + "team": "team-analytics-worker", + "title": "1 analytics-worker replicas reserved for the media-service freeze until 2026-03-09; early release needs incident-commander approval and a USD 1600 re-provisioning charge (DOB-012)" + } + ], + "source": "the linked planning tracker" +} diff --git a/task_files/dob100-012-localize-analytics-crashloop/material/18-customer-status-history.json b/task_files/dob100-012-localize-analytics-crashloop/material/18-customer-status-history.json new file mode 100644 index 0000000000000000000000000000000000000000..65dad2bc5c3353fa095322fa1a2b53611acb828a --- /dev/null +++ b/task_files/dob100-012-localize-analytics-crashloop/material/18-customer-status-history.json @@ -0,0 +1,43 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-012", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "since_day": 330 + }, + "records": [ + { + "impact": "major", + "linked_incident": 5101, + "post_id": 7001, + "published_day": 412, + "state": "resolved", + "title": "Degraded checkout performance" + }, + { + "impact": "minor", + "linked_incident": 5102, + "post_id": 7002, + "published_day": 415, + "state": "monitoring", + "title": "Elevated error rates on payments" + }, + { + "impact": "major", + "linked_incident": 5103, + "post_id": 7003, + "published_day": 417, + "state": "resolved", + "title": "API latency affecting some customers" + }, + { + "impact": "none", + "linked_incident": null, + "post_id": 13012, + "published_day": 419, + "state": "scheduled", + "title": "DOB-012: analytics-worker cutover scheduled for 2026-03-06" + } + ], + "source": "customer-status history" +} diff --git a/task_files/dob100-012-localize-analytics-crashloop/material/19-the-current-owner-register.json b/task_files/dob100-012-localize-analytics-crashloop/material/19-the-current-owner-register.json new file mode 100644 index 0000000000000000000000000000000000000000..aec5725797b7db75c0fc63fde1f93fccf345dbfb --- /dev/null +++ b/task_files/dob100-012-localize-analytics-crashloop/material/19-the-current-owner-register.json @@ -0,0 +1,57 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-012", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": {}, + "records": [ + { + "last_reviewed_day": 340, + "owning_team": "Commerce Platform", + "row_id": 1, + "service_label": "Checkout (commerce)", + "slack_channel": "#commerce", + "week_start": "sunday" + }, + { + "last_reviewed_day": 340, + "owning_team": "Commerce Platform", + "row_id": 2, + "service_label": "Payments (commerce)", + "slack_channel": "#commerce", + "week_start": "sunday" + }, + { + "last_reviewed_day": 210, + "owning_team": "Discovery Squad", + "row_id": 3, + "service_label": "Search (growth)", + "slack_channel": "#growth", + "week_start": "sunday" + }, + { + "last_reviewed_day": 180, + "owning_team": "Edge Team", + "row_id": 4, + "service_label": "Gateway (platform)", + "slack_channel": "#edge", + "week_start": "sunday" + }, + { + "last_reviewed_day": 355, + "owning_team": "Commerce Platform", + "row_id": 5, + "service_label": "Inventory (commerce)", + "slack_channel": "#commerce", + "week_start": "sunday" + }, + { + "last_reviewed_day": 419, + "owning_team": "team-analytics-worker", + "row_id": 12012, + "service_label": "analytics-worker", + "slack_channel": "case-012-analytics-worker", + "week_start": "monday" + } + ], + "source": "the current owner register" +} diff --git a/task_files/dob100-012-localize-analytics-crashloop/material/20-the-pagerduty-service-catalog.json b/task_files/dob100-012-localize-analytics-crashloop/material/20-the-pagerduty-service-catalog.json new file mode 100644 index 0000000000000000000000000000000000000000..450f3fdbd736ffa1bd8982509a3ad9a61ef62d63 --- /dev/null +++ b/task_files/dob100-012-localize-analytics-crashloop/material/20-the-pagerduty-service-catalog.json @@ -0,0 +1,39 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-012", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": {}, + "records": [ + { + "escalation_policy": "EP-Commerce", + "name": "checkout-api", + "pd_service_id": "PSVC001", + "status": "active" + }, + { + "escalation_policy": "EP-Commerce", + "name": "payments-api", + "pd_service_id": "PSVC002", + "status": "active" + }, + { + "escalation_policy": "EP-Platform", + "name": "edge-gateway", + "pd_service_id": "PSVC003", + "status": "active" + }, + { + "escalation_policy": "EP-Growth", + "name": "search-svc", + "pd_service_id": "PSVC004", + "status": "active" + }, + { + "escalation_policy": "EP-Commerce", + "name": "inventory-api", + "pd_service_id": "PSVC005", + "status": "active" + } + ], + "source": "the PagerDuty service catalog" +} diff --git a/task_files/dob100-013-localize-analytics-errors/01-employee-request.md b/task_files/dob100-013-localize-analytics-errors/01-employee-request.md index 3998d7d1dff53ac3f63a904eb19c5e75fb762246..ca3f825d776e5e03b63b3d54f9e928adf09e586a 100644 --- a/task_files/dob100-013-localize-analytics-errors/01-employee-request.md +++ b/task_files/dob100-013-localize-analytics-errors/01-employee-request.md @@ -1 +1 @@ -Customer support escalated a morning reliability review after two dashboards disagreed. Keep this to an investigation; production should remain unchanged. OPS-113 — Localize alarm 9609 (analytics-worker errors) Alarm 9609 is firing. Work out which service is actually responsible — the service the alarm names is not automatically the culprit — and Leave an audit-ready diagnosis for '9609' that names the evidence you relied on. The work item is DOB-013 for analytics-worker. Its business boundary is reporting freshness, warehouse replica access, scheduled rollups, and downstream decision data. The disputed mechanism is application exceptions, sampled error groups, request failures, and service-level breach. Reconcile current authority with live state, make only supported changes, and leave a case-room handoff that you have reopened and verified. +Alarm 9609 (analytics-worker errors). The label attached to the alarm may describe where the symptom was noticed rather than the component or runtime condition that actually caused it. For analytics-worker, the affected business boundary includes reporting freshness, warehouse replica access, scheduled rollups, and downstream decision data. The disputed mechanism is application exceptions, sampled error groups, request failures, and service-level breach. Resolve the disagreement far enough for the incident lead to act, keep production unchanged, and record both the supported conclusion and any uncertainty the evidence cannot settle. The incident owner will use this conclusion for the 2026-03-06 release of analytics-worker; a diagnosis that cannot support that decision is not finished. Which of the available capacity paths is actually supportable once protected load, delivery commitments, change windows, cost, and approval authority are taken seriously? Record the realistic date and any shortfall. diff --git a/task_files/dob100-013-localize-analytics-errors/02-jira-work-item.csv b/task_files/dob100-013-localize-analytics-errors/02-jira-work-item.csv index 3f082b4eddb41695b5db15d09cd4cdd570277243..607449cc6cc5bc6fdb405bd5bf68a149e9f0008d 100644 --- a/task_files/dob100-013-localize-analytics-errors/02-jira-work-item.csv +++ b/task_files/dob100-013-localize-analytics-errors/02-jira-work-item.csv @@ -1,2 +1,2 @@ assignee,component,created_day,issue_type,key,priority,project,resolution,status,summary,updated_day -on-call,analytics-worker,94,Task,DOB-013,Medium,DOB,,In Progress,"This is an investigation, not a change.",100 +on-call,analytics-worker,414,Task,DOB-013,Medium,DOB,,In Progress,"This is an investigation, not a change.",420 diff --git a/task_files/dob100-013-localize-analytics-errors/04-github-issue.json b/task_files/dob100-013-localize-analytics-errors/04-github-issue.json index b8a8d4656071f9e74b0b12d1bd9fbc353bceb160..8386707bd7e015d13d1ce138388589fe6db3948a 100644 --- a/task_files/dob100-013-localize-analytics-errors/04-github-issue.json +++ b/task_files/dob100-013-localize-analytics-errors/04-github-issue.json @@ -1,5 +1,5 @@ { - "created_day": 95, + "created_day": 415, "labels": "aiops_localization,needs-correlation", "number": 9013, "repo": "novacart/analytics-worker", diff --git a/task_files/dob100-013-localize-analytics-errors/05-current-operating-control.pdf b/task_files/dob100-013-localize-analytics-errors/05-current-operating-control.pdf index 7d501f19b55d2dc5f7f643405f33cc552dbaa4ec..0568abc774f4996f50a163fdd79554d81ae59084 100644 --- a/task_files/dob100-013-localize-analytics-errors/05-current-operating-control.pdf +++ b/task_files/dob100-013-localize-analytics-errors/05-current-operating-control.pdf @@ -10,13 +10,19 @@ endobj << /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Resources << /Font << /F1 5 0 R >> >> /Contents 4 0 R >> endobj 4 0 obj -<< /Length 141 >> +<< /Length 749 >> stream BT /F1 9 Tf 54 750 Td 11 TL -(Control OPS-CONTROL-2026.03 is effective for DOB-013 and supersedes OPS-CONTROL-2025.11. 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Tj ET endstream endobj @@ -30,9 +36,9 @@ xref 0000000064 00000 n 0000000121 00000 n 0000000247 00000 n -0000000439 00000 n +0000001047 00000 n trailer << /Size 6 /Root 1 0 R >> startxref -509 +1117 %%EOF diff --git a/task_files/dob100-013-localize-analytics-errors/06-retired-shortcut-note.pdf b/task_files/dob100-013-localize-analytics-errors/06-retired-shortcut-note.pdf index 0519a1f9bfc5cd56ced44c8b0e597094d3cb25ed..812fbde3cf8eeb510f2aff54c4b9a768341a4fe4 100644 --- a/task_files/dob100-013-localize-analytics-errors/06-retired-shortcut-note.pdf +++ b/task_files/dob100-013-localize-analytics-errors/06-retired-shortcut-note.pdf @@ -10,13 +10,15 @@ endobj << /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Resources << /Font << /F1 5 0 R >> >> /Contents 4 0 R >> endobj 4 0 obj -<< /Length 141 >> +<< /Length 276 >> stream BT /F1 9 Tf 54 750 Td 11 TL -(Retired control OPS-CONTROL-2025.11 for DOB-013. This draft recommends trusting the first alert and closi) Tj +(Retired control OPS-CONTROL-2025.11 for DOB-013. This draft recommends trusting the first alert and) Tj +T* (closing the tracker after a single-system check. It is retained for audit history and was superseded) Tj +T* (by OPS-CONTROL-2026.03.) Tj ET endstream endobj @@ -30,9 +32,9 @@ xref 0000000064 00000 n 0000000121 00000 n 0000000247 00000 n -0000000439 00000 n +0000000574 00000 n trailer << /Size 6 /Root 1 0 R >> startxref -509 +644 %%EOF diff --git a/task_files/dob100-013-localize-analytics-errors/07-case-room-thread.json b/task_files/dob100-013-localize-analytics-errors/07-case-room-thread.json index 4c8bf9d4dc83a4d1711e823bf7fc5edad925e1c9..d81887ddb8a2c02fc44aea1f5720d2ac7826abc4 100644 --- a/task_files/dob100-013-localize-analytics-errors/07-case-room-thread.json +++ b/task_files/dob100-013-localize-analytics-errors/07-case-room-thread.json @@ -16,5 +16,11 @@ "body": "I would follow OPS-CONTROL-2025.11, but that note may be stale. No one has verified it against today's state.", "channel": "case-013-analytics-worker", "message_id": 9 + }, + { + "author": "customer-success", + "body": "The analytics-worker cutover is committed for 2026-03-06; please state in the handoff whether the capacity plan lands on time and what it costs.", + "channel": "case-013-analytics-worker", + "message_id": 10 } ] diff --git a/task_files/dob100-013-localize-analytics-errors/08-pagerduty-change-events.csv b/task_files/dob100-013-localize-analytics-errors/08-pagerduty-change-events.csv index f857b8a48bf4574872d86ed563ad980ac7d0fad0..a8f491b35551e0d96671f060bb9d0b5705a3e377 100644 --- a/task_files/dob100-013-localize-analytics-errors/08-pagerduty-change-events.csv +++ b/task_files/dob100-013-localize-analytics-errors/08-pagerduty-change-events.csv @@ -1,2 +1,3 @@ change_id,day,pd_service_id,summary -4,99,PD-DOB-013,DOB-013 intake evidence for analytics-worker; outcome not yet established +4,419,PD-DOB-013,DOB-013 intake evidence for analytics-worker; outcome not yet established +5,418,PD-DOB-013,Scaled the analytics-worker production pool to 10 replicas across 3 zones (DOB-013 capacity baseline) diff --git a/task_files/dob100-013-localize-analytics-errors/09-service-owner-register.xlsx b/task_files/dob100-013-localize-analytics-errors/09-service-owner-register.xlsx index 03a3a842e551f9407809600127bb67390d110deb..d0be1aa408a804b046f4a9f725b74b1145214aeb 100644 Binary files a/task_files/dob100-013-localize-analytics-errors/09-service-owner-register.xlsx and b/task_files/dob100-013-localize-analytics-errors/09-service-owner-register.xlsx differ diff --git a/task_files/dob100-013-localize-analytics-errors/10-release-calendar.xlsx b/task_files/dob100-013-localize-analytics-errors/10-release-calendar.xlsx index 175845434b005a975354c43ac453aabdc060942b..fd5a7f71d85fa1801358f5b175666e45f1c97e97 100644 Binary files a/task_files/dob100-013-localize-analytics-errors/10-release-calendar.xlsx and b/task_files/dob100-013-localize-analytics-errors/10-release-calendar.xlsx differ diff --git a/task_files/dob100-013-localize-analytics-errors/28-change-readiness-standard.pdf b/task_files/dob100-013-localize-analytics-errors/28-change-readiness-standard.pdf new file mode 100644 index 0000000000000000000000000000000000000000..29862bba641dca55103d7ff6ab7e36a0db2ec3bc --- /dev/null +++ b/task_files/dob100-013-localize-analytics-errors/28-change-readiness-standard.pdf @@ -0,0 +1,59 @@ +%PDF-1.4 +%âãÏÓ +1 0 obj +<< /Type /Catalog /Pages 2 0 R >> +endobj +2 0 obj +<< /Type /Pages /Kids [3 0 R] /Count 1 >> +endobj +3 0 obj +<< /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Resources << /Font << /F1 5 0 R >> >> /Contents 4 0 R >> +endobj +4 0 obj +<< /Length 2142 >> +stream +BT +/F1 9 Tf +54 750 Td +11 TL +(DOB-013 change-readiness standard for analytics-worker) Tj +T* (Change-readiness standard for DOB-013 \(analytics-worker\), effective under OPS-CONTROL-2026.03.) 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export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "key": "DOB-013" + }, + "records": { + "assignee": "on-call", + "component": "analytics-worker", + "created_day": 414, + "issue_type": "Task", + "key": "DOB-013", + "links": [ + { + "kind": "relates", + "target": "GH-9013" + } + ], + "priority": "Medium", + "project": "DOB", + "resolution": "", + "status": "In Progress", + "summary": "This is an investigation, not a change.", + "updated_day": 420 + }, + "source": "the authoritative Jira work item" +} diff --git a/task_files/dob100-013-localize-analytics-errors/material/02-the-cross-tracker-link-registry.json b/task_files/dob100-013-localize-analytics-errors/material/02-the-cross-tracker-link-registry.json new file mode 100644 index 0000000000000000000000000000000000000000..4c605826b22356c5777607597cf4a3612be25715 --- /dev/null +++ b/task_files/dob100-013-localize-analytics-errors/material/02-the-cross-tracker-link-registry.json @@ -0,0 +1,16 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-013", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "source": "DOB-013" + }, + "records": [ + { + "kind": "relates", + "source": "DOB-013", + "target": "GH-9013" + } + ], + "source": "the cross-tracker link registry" +} diff --git a/task_files/dob100-013-localize-analytics-errors/material/03-the-linked-github-issue-population.json b/task_files/dob100-013-localize-analytics-errors/material/03-the-linked-github-issue-population.json new file mode 100644 index 0000000000000000000000000000000000000000..0b4b80bb75ab3b5877bb0031aeb891d7b1eb0536 --- /dev/null +++ b/task_files/dob100-013-localize-analytics-errors/material/03-the-linked-github-issue-population.json @@ -0,0 +1,20 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-013", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "repo": "novacart/analytics-worker", + "state": "open" + }, + "records": [ + { + "created_day": 415, + "labels": "aiops_localization,needs-correlation", + "number": 9013, + "repo": "novacart/analytics-worker", + "state": "open", + "title": "Operational evidence for DOB-013" + } + ], + "source": "the linked GitHub issue population" +} diff --git a/task_files/dob100-013-localize-analytics-errors/material/04-the-operating-control-index.json b/task_files/dob100-013-localize-analytics-errors/material/04-the-operating-control-index.json new file mode 100644 index 0000000000000000000000000000000000000000..9f5d5d6791d2294a8827f7e39e9ed97322ad7e4f --- /dev/null +++ b/task_files/dob100-013-localize-analytics-errors/material/04-the-operating-control-index.json @@ -0,0 +1,33 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-013", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "query": "DOB-013", + "space": "OPS" + }, + "records": [ + { + "last_updated_day": 420, + "page_id": 10013, + "space": "OPS", + "stale": 0, + "title": "DOB-013 current operating control" + }, + { + "last_updated_day": 310, + "page_id": 11013, + "space": "OPS", + "stale": 1, + "title": "DOB-013 retired shortcut note" + }, + { + "last_updated_day": 420, + "page_id": 14013, + "space": "OPS", + "stale": 0, + "title": "DOB-013 change-readiness standard for analytics-worker" + } + ], + "source": "the operating-control index" +} diff --git a/task_files/dob100-013-localize-analytics-errors/material/05-the-exact-control-revision.json b/task_files/dob100-013-localize-analytics-errors/material/05-the-exact-control-revision.json new file mode 100644 index 0000000000000000000000000000000000000000..21b448cb16bd87f3782f7a3f1297e401a8519a0a --- /dev/null +++ b/task_files/dob100-013-localize-analytics-errors/material/05-the-exact-control-revision.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-013", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "page_id": 10013 + }, + "records": { + "body": "Control OPS-CONTROL-2026.03 is effective for DOB-013 and supersedes OPS-CONTROL-2025.11. Establish identity across Jira and the linked GitHub issue, compare the case-room report with live operational records, follow task-specific approval and rollout controls, and verify writes from the system of record. This page defines evidence precedence; it does not contain the task's conclusion. Change windows for analytics-worker: 2026-03-05, 2026-03-08, 2026-03-11, 2026-03-14 at 14:00Z; work outside these windows requires incident-commander approval. Vendor capacity order VEND-13 and change approval CHG-13 are the authoritative records for the cutover capacity plan.", + "last_updated_day": 420, + "page_id": 10013, + "space": "OPS", + "stale": 0, + "title": "DOB-013 current operating control" + }, + "source": "the exact control revision" +} diff --git a/task_files/dob100-013-localize-analytics-errors/material/06-the-exact-control-revision.json b/task_files/dob100-013-localize-analytics-errors/material/06-the-exact-control-revision.json new file mode 100644 index 0000000000000000000000000000000000000000..f4863521b20b2d0bddaf78fc2a8dd80ed246f4dd --- /dev/null +++ b/task_files/dob100-013-localize-analytics-errors/material/06-the-exact-control-revision.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-013", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "page_id": 11013 + }, + "records": { + "body": "Retired control OPS-CONTROL-2025.11 for DOB-013. This draft recommends trusting the first alert and closing the tracker after a single-system check. It is retained for audit history and was superseded by OPS-CONTROL-2026.03.", + "last_updated_day": 310, + "page_id": 11013, + "space": "OPS", + "stale": 1, + "title": "DOB-013 retired shortcut note" + }, + "source": "the exact control revision" +} diff --git a/task_files/dob100-013-localize-analytics-errors/material/07-the-case-room-conversation.json b/task_files/dob100-013-localize-analytics-errors/material/07-the-case-room-conversation.json new file mode 100644 index 0000000000000000000000000000000000000000..135be69e150257c5623c7be020588e5288355a37 --- /dev/null +++ b/task_files/dob100-013-localize-analytics-errors/material/07-the-case-room-conversation.json @@ -0,0 +1,36 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-013", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "channel": "case-013-analytics-worker", + "limit": 50 + }, + "records": [ + { + "author": "customer-success", + "body": "The analytics-worker cutover is committed for 2026-03-06; please state in the handoff whether the capacity plan lands on time and what it costs.", + "channel": "case-013-analytics-worker", + "message_id": 10 + }, + { + "author": "former-owner", + "body": "I would follow OPS-CONTROL-2025.11, but that note may be stale. No one has verified it against today's state.", + "channel": "case-013-analytics-worker", + "message_id": 9 + }, + { + "author": "on-call", + "body": "For analytics-worker, the first signal may be symptomatic. Check the linked records before changing production.", + "channel": "case-013-analytics-worker", + "message_id": 8 + }, + { + "author": "release-manager", + "body": "Please resolve DOB-013. The Jira state is only intake; confirm the live systems.", + "channel": "case-013-analytics-worker", + "message_id": 7 + } + ], + "source": "the case-room conversation" +} diff --git a/task_files/dob100-013-localize-analytics-errors/material/08-the-pagerduty-change-event-history.json b/task_files/dob100-013-localize-analytics-errors/material/08-the-pagerduty-change-event-history.json new file mode 100644 index 0000000000000000000000000000000000000000..ec9e9ad157bf65ae701ce5a812e4d267c82fc509 --- /dev/null +++ b/task_files/dob100-013-localize-analytics-errors/material/08-the-pagerduty-change-event-history.json @@ -0,0 +1,24 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-013", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "pd_service_id": "PD-DOB-013", + "since_day": 330 + }, + "records": [ + { + "change_id": 5, + "day": 418, + "pd_service_id": "PD-DOB-013", + "summary": "Scaled the analytics-worker production pool to 10 replicas across 3 zones (DOB-013 capacity baseline)" + }, + { + "change_id": 4, + "day": 419, + "pd_service_id": "PD-DOB-013", + "summary": "DOB-013 intake evidence for analytics-worker; outcome not yet established" + } + ], + "source": "the PagerDuty change-event history" +} diff --git a/task_files/dob100-013-localize-analytics-errors/material/09-the-current-customer-status-record.json b/task_files/dob100-013-localize-analytics-errors/material/09-the-current-customer-status-record.json new file mode 100644 index 0000000000000000000000000000000000000000..92cf54d94d1de78c5b9dbeee5a2fe92ddb192eb5 --- /dev/null +++ b/task_files/dob100-013-localize-analytics-errors/material/09-the-current-customer-status-record.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-013", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "limit": 20 + }, + "records": [ + { + "body": "Catalog read replica maintenance completed with no customer impact.", + "post_id": 1, + "state": "resolved", + "title": "Scheduled maintenance completed" + } + ], + "source": "the current customer-status record" +} diff --git a/task_files/dob100-013-localize-analytics-errors/material/10-the-current-error-groups.json b/task_files/dob100-013-localize-analytics-errors/material/10-the-current-error-groups.json new file mode 100644 index 0000000000000000000000000000000000000000..3d019a83474dcbf1aa4d393d76ebc223157e6e00 --- /dev/null +++ b/task_files/dob100-013-localize-analytics-errors/material/10-the-current-error-groups.json @@ -0,0 +1,44 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-013", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "status": "unresolved" + }, + "records": [ + { + "events": 18422, + "first_seen_day": 405, + "issue_id": "PAY-9C", + "last_seen_day": 420, + "level": "error", + "project_slug": "payments-backend", + "status": "unresolved", + "title": "ConnectionTimeout: notifications call exceeded 30000ms", + "users_affected": 6210 + }, + { + "events": 2317, + "first_seen_day": 410, + "issue_id": "CHECKOUT-1A", + "last_seen_day": 420, + "level": "error", + "project_slug": "checkout-web", + "status": "unresolved", + "title": "TypeError: NoneType has no attribute 'amount'", + "users_affected": 890 + }, + { + "events": 1904, + "first_seen_day": 409, + "issue_id": "CHECKOUT-2B", + "last_seen_day": 420, + "level": "error", + "project_slug": "checkout-web", + "status": "unresolved", + "title": "TimeoutError: payments call exceeded 8000ms", + "users_affected": 1502 + } + ], + "source": "the current error groups" +} diff --git a/task_files/dob100-013-localize-analytics-errors/material/11-current-service-logs.json b/task_files/dob100-013-localize-analytics-errors/material/11-current-service-logs.json new file mode 100644 index 0000000000000000000000000000000000000000..b82be6c79e2cae2f9fc5ea7d4b316c5d2c516f98 --- /dev/null +++ b/task_files/dob100-013-localize-analytics-errors/material/11-current-service-logs.json @@ -0,0 +1,18 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-013", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "service": "analytics-worker" + }, + "records": [ + { + "environment": "production", + "level": "ERROR", + "log_id": 9021, + "message": "consumer restarted after MemoryError; prefetch_count=0 means unlimited prefetch from rabbitmq", + "service": "analytics-worker" + } + ], + "source": "current service logs" +} diff --git a/task_files/dob100-013-localize-analytics-errors/material/12-current-service-measurements.json b/task_files/dob100-013-localize-analytics-errors/material/12-current-service-measurements.json new file mode 100644 index 0000000000000000000000000000000000000000..3c13a8bc881a69177e897e016f751436c8f22add --- /dev/null +++ b/task_files/dob100-013-localize-analytics-errors/material/12-current-service-measurements.json @@ -0,0 +1,23 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-013", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "service": "analytics-worker" + }, + "records": [ + { + "environment": "production", + "metric": "error_rate_pct", + "service": "analytics-worker", + "value": 6.0 + }, + { + "environment": "production", + "metric": "latency_p99_ms", + "service": "analytics-worker", + "value": 300.0 + } + ], + "source": "current service measurements" +} diff --git a/task_files/dob100-013-localize-analytics-errors/material/13-the-employee-work-item.json b/task_files/dob100-013-localize-analytics-errors/material/13-the-employee-work-item.json new file mode 100644 index 0000000000000000000000000000000000000000..7f7bb4563630ee5918a56fec12e880e73a05d8a9 --- /dev/null +++ b/task_files/dob100-013-localize-analytics-errors/material/13-the-employee-work-item.json @@ -0,0 +1,20 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-013", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "key": "OPS-113" + }, + "records": { + "assignee": "", + "description": "Alarm 9609 is firing. Identify the responsible service and report the finding with submit_diagnosis. Read-only investigation.", + "key": "OPS-113", + "priority": "high", + "service": "analytics-worker", + "status": "open", + "ticket_id": 9158, + "title": "Localize alarm 9609 (analytics-worker errors)", + "type": "incident" + }, + "source": "the employee work item" +} diff --git a/task_files/dob100-013-localize-analytics-errors/material/14-the-exact-control-revision.json b/task_files/dob100-013-localize-analytics-errors/material/14-the-exact-control-revision.json new file mode 100644 index 0000000000000000000000000000000000000000..cd377b42894f3cbbb9919f83f822222a55c9338a --- /dev/null +++ b/task_files/dob100-013-localize-analytics-errors/material/14-the-exact-control-revision.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-013", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "page_id": 14013 + }, + "records": { + "body": "Change-readiness standard for DOB-013 (analytics-worker), effective under OPS-CONTROL-2026.03. Before the analytics-worker cutover is declared ready, the production pool must hold 3 healthy serving replicas in every production zone. The zone count and the current pool size are the PagerDuty scale record for PD-DOB-013; replicas reserved for another team's freeze in the Linear capacity register (CAP-13) are not usable. Any shortfall is covered only by confirmed CloudCap capacity (Jira order VEND-13) and becomes effective in the next published change window on the current operating control page. Plan selection: choose the lowest-cost authorised plan whose completion is on or before the customer cutover date published on the status page; if no authorised plan meets it, choose the earliest authorised plan and report the shortfall honestly as LATE. Releasing reserved capacity or working outside a change window needs incident-commander approval beyond change approval CHG-13. Record the plan as the reconciliation answer to question DOB-013-capacity-plan: a JSON object with the keys business_need_date, replicas_per_zone, production_zones, required_replicas, observed_replicas, reserved_replicas, usable_replicas, replica_gap, quantity_unit, standard_capacity_date, expedited_capacity_date, capacity_request_replicas, next_change_window, standard_plan_completion, expedited_plan_completion, reserved_release_completion, recommended_option, recommended_outcome_date, recommended_incremental_cost_usd, escalation_approval_required, approval_reference, outcome_vs_control_days, decision_timing_status. Dates are ISO (YYYY-MM-DD); the unit is 'replicas'; escalation_approval_required is 1 when a listed plan needs approval beyond the change approval; outcome_vs_control_days is completion minus cutover (positive means late); decision_timing_status is ON_TIME or LATE.", + "last_updated_day": 420, + "page_id": 14013, + "space": "OPS", + "stale": 0, + "title": "DOB-013 change-readiness standard for analytics-worker" + }, + "source": "the exact control revision" +} diff --git a/task_files/dob100-013-localize-analytics-errors/material/15-the-authoritative-jira-work-item.json b/task_files/dob100-013-localize-analytics-errors/material/15-the-authoritative-jira-work-item.json new file mode 100644 index 0000000000000000000000000000000000000000..3591d55fa727404296179222e603e90ef5003f3c --- /dev/null +++ b/task_files/dob100-013-localize-analytics-errors/material/15-the-authoritative-jira-work-item.json @@ -0,0 +1,23 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-013", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "key": "VEND-13" + }, + "records": { + "assignee": "procurement", + "component": "analytics-worker", + "created_day": 416, + "issue_type": "Vendor Order", + "key": "VEND-13", + "links": [], + "priority": "Medium", + "project": "VEND", + "resolution": "Confirmed", + "status": "Done", + "summary": "CloudCap capacity order for DOB-013: 1 analytics-worker replicas, standard delivery 2026-03-06, expedited delivery 2026-03-04 for USD 1500", + "updated_day": 419 + }, + "source": "the authoritative Jira work item" +} diff --git a/task_files/dob100-013-localize-analytics-errors/material/16-the-authoritative-jira-work-item.json b/task_files/dob100-013-localize-analytics-errors/material/16-the-authoritative-jira-work-item.json new file mode 100644 index 0000000000000000000000000000000000000000..a57801c0a668549af26b50025785b4c6a5be2dd7 --- /dev/null +++ b/task_files/dob100-013-localize-analytics-errors/material/16-the-authoritative-jira-work-item.json @@ -0,0 +1,23 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-013", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "key": "CHG-13" + }, + "records": { + "assignee": "change-advisory", + "component": "analytics-worker", + "created_day": 417, + "issue_type": "Change", + "key": "CHG-13", + "links": [], + "priority": "Medium", + "project": "CHG", + "resolution": "Approved", + "status": "Done", + "summary": "Change approval CHG-13 for DOB-013: the standard and expedited CloudCap capacity plans for analytics-worker are approved within the published change windows; releasing reserved capacity or executing outside a window is not approved", + "updated_day": 419 + }, + "source": "the authoritative Jira work item" +} diff --git a/task_files/dob100-013-localize-analytics-errors/material/17-the-linked-planning-tracker.json b/task_files/dob100-013-localize-analytics-errors/material/17-the-linked-planning-tracker.json new file mode 100644 index 0000000000000000000000000000000000000000..d0120b21e78dd9ce4be61a871582615d64bdb5b8 --- /dev/null +++ b/task_files/dob100-013-localize-analytics-errors/material/17-the-linked-planning-tracker.json @@ -0,0 +1,20 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-013", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "team": "team-analytics-worker" + }, + "records": [ + { + "created_day": 417, + "identifier": "CAP-13", + "label": "capacity", + "priority": 3, + "state": "In Progress", + "team": "team-analytics-worker", + "title": "2 analytics-worker replicas reserved for the notifications freeze until 2026-03-09; early release needs incident-commander approval and a USD 1800 re-provisioning charge (DOB-013)" + } + ], + "source": "the linked planning tracker" +} diff --git a/task_files/dob100-013-localize-analytics-errors/material/18-customer-status-history.json b/task_files/dob100-013-localize-analytics-errors/material/18-customer-status-history.json new file mode 100644 index 0000000000000000000000000000000000000000..3e8de3c70b7f492d2ca13d5f8681a97d02a808ee --- /dev/null +++ b/task_files/dob100-013-localize-analytics-errors/material/18-customer-status-history.json @@ -0,0 +1,43 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-013", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "since_day": 330 + }, + "records": [ + { + "impact": "major", + "linked_incident": 5101, + "post_id": 7001, + "published_day": 412, + "state": "resolved", + "title": "Degraded checkout performance" + }, + { + "impact": "minor", + "linked_incident": 5102, + "post_id": 7002, + "published_day": 415, + "state": "monitoring", + "title": "Elevated error rates on payments" + }, + { + "impact": "major", + "linked_incident": 5103, + "post_id": 7003, + "published_day": 417, + "state": "resolved", + "title": "API latency affecting some customers" + }, + { + "impact": "none", + "linked_incident": null, + "post_id": 13013, + "published_day": 419, + "state": "scheduled", + "title": "DOB-013: analytics-worker cutover scheduled for 2026-03-06" + } + ], + "source": "customer-status history" +} diff --git a/task_files/dob100-013-localize-analytics-errors/material/19-the-current-owner-register.json b/task_files/dob100-013-localize-analytics-errors/material/19-the-current-owner-register.json new file mode 100644 index 0000000000000000000000000000000000000000..0ff54e2d8e3a99e6486534df7a142fa0b1979a38 --- /dev/null +++ b/task_files/dob100-013-localize-analytics-errors/material/19-the-current-owner-register.json @@ -0,0 +1,57 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-013", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": {}, + "records": [ + { + "last_reviewed_day": 340, + "owning_team": "Commerce Platform", + "row_id": 1, + "service_label": "Checkout (commerce)", + "slack_channel": "#commerce", + "week_start": "sunday" + }, + { + "last_reviewed_day": 340, + "owning_team": "Commerce Platform", + "row_id": 2, + "service_label": "Payments (commerce)", + "slack_channel": "#commerce", + "week_start": "sunday" + }, + { + "last_reviewed_day": 210, + "owning_team": "Discovery Squad", + "row_id": 3, + "service_label": "Search (growth)", + "slack_channel": "#growth", + "week_start": "sunday" + }, + { + "last_reviewed_day": 180, + "owning_team": "Edge Team", + "row_id": 4, + "service_label": "Gateway (platform)", + "slack_channel": "#edge", + "week_start": "sunday" + }, + { + "last_reviewed_day": 355, + "owning_team": "Commerce Platform", + "row_id": 5, + "service_label": "Inventory (commerce)", + "slack_channel": "#commerce", + "week_start": "sunday" + }, + { + "last_reviewed_day": 419, + "owning_team": "team-analytics-worker", + "row_id": 12013, + "service_label": "analytics-worker", + "slack_channel": "case-013-analytics-worker", + "week_start": "monday" + } + ], + "source": "the current owner register" +} diff --git a/task_files/dob100-013-localize-analytics-errors/material/20-the-pagerduty-service-catalog.json b/task_files/dob100-013-localize-analytics-errors/material/20-the-pagerduty-service-catalog.json new file mode 100644 index 0000000000000000000000000000000000000000..72cecf2818ae1ce61f29a1e4923dc8d1b6cfc4b1 --- /dev/null +++ b/task_files/dob100-013-localize-analytics-errors/material/20-the-pagerduty-service-catalog.json @@ -0,0 +1,39 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-013", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": {}, + "records": [ + { + "escalation_policy": "EP-Commerce", + "name": "checkout-api", + "pd_service_id": "PSVC001", + "status": "active" + }, + { + "escalation_policy": "EP-Commerce", + "name": "payments-api", + "pd_service_id": "PSVC002", + "status": "active" + }, + { + "escalation_policy": "EP-Platform", + "name": "edge-gateway", + "pd_service_id": "PSVC003", + "status": "active" + }, + { + "escalation_policy": "EP-Growth", + "name": "search-svc", + "pd_service_id": "PSVC004", + "status": "active" + }, + { + "escalation_policy": "EP-Commerce", + "name": "inventory-api", + "pd_service_id": "PSVC005", + "status": "active" + } + ], + "source": "the PagerDuty service catalog" +} diff --git a/task_files/dob100-014-localize-checkout-latency/01-employee-request.md b/task_files/dob100-014-localize-checkout-latency/01-employee-request.md index 0b37110e42116f9aa1c004a4e0e19781346be6ca..47cadb4bee3a4908508bbd1952fbc7fe4c8d789a 100644 --- a/task_files/dob100-014-localize-checkout-latency/01-employee-request.md +++ b/task_files/dob100-014-localize-checkout-latency/01-employee-request.md @@ -1 +1 @@ -The overnight on-call handover left an unresolved production judgement for the incoming engineer. Keep this to an investigation; production should remain unchanged. OPS-115 — Localize alarm 9610 (checkout latency) Alarm 9610 is firing. Work out which service is actually responsible — the service the alarm names is not automatically the culprit — and Leave an audit-ready diagnosis for '9610' that names the evidence you relied on. The work item is DOB-014 for checkout. Its business boundary is cart conversion, order creation, idempotency, and the customer's final purchase step. Reconcile current authority with live state, make only supported changes, and leave a case-room handoff that you have reopened and verified. +Alarm 9610 (checkout latency). The label attached to the alarm may describe where the symptom was noticed rather than the component or runtime condition that actually caused it. For checkout → payments capability chain, the affected business boundary includes the upstream-to-downstream dependency direction, the contract at each service boundary, ownership, recoverability, and end-to-end health. Give the next shift a defensible finding and make clear which current observations rule out the most tempting alternative explanations. That finding is the release gate for the 2026-03-06 recovery of payments, so the diagnosis and the readiness decision must describe the same operating reality. Is the date achievable under current approval, and if not, what is the earliest defensible outcome? Make the tradeoff between waiting, expediting, and requesting an exception explicit for the next owner. diff --git a/task_files/dob100-014-localize-checkout-latency/02-jira-work-item.csv b/task_files/dob100-014-localize-checkout-latency/02-jira-work-item.csv index 820b8b465f73db21c732e64545549e7db86c264d..9f4168a7a43b86a857bd10123f45fe9f3583755d 100644 --- a/task_files/dob100-014-localize-checkout-latency/02-jira-work-item.csv +++ b/task_files/dob100-014-localize-checkout-latency/02-jira-work-item.csv @@ -1,2 +1,2 @@ assignee,component,created_day,issue_type,key,priority,project,resolution,status,summary,updated_day -on-call,checkout,94,Task,DOB-014,High,DOB,,In Progress,"This is an investigation, not a change.",100 +on-call,payments,414,Task,DOB-014,High,DOB,,In Progress,"This is an investigation, not a change.",420 diff --git a/task_files/dob100-014-localize-checkout-latency/04-github-issue.json b/task_files/dob100-014-localize-checkout-latency/04-github-issue.json index 49ddacf2fc375300394dac10e7675a863b7dbd39..6a3ef452b38d71a1a1fe8cb445cd738e4f7e898d 100644 --- a/task_files/dob100-014-localize-checkout-latency/04-github-issue.json +++ b/task_files/dob100-014-localize-checkout-latency/04-github-issue.json @@ -1,8 +1,8 @@ { - "created_day": 95, + "created_day": 415, "labels": "aiops_localization,needs-correlation", "number": 9014, - "repo": "novacart/checkout", + "repo": "novacart/payments", "state": "open", "title": "Operational evidence for DOB-014" } diff --git a/task_files/dob100-014-localize-checkout-latency/05-current-operating-control.pdf b/task_files/dob100-014-localize-checkout-latency/05-current-operating-control.pdf index 570cbb0bdd41ba1073f6ad0bcc33f26095104025..d8322dca1addac161b98713304aea1f5cf2f4a33 100644 --- a/task_files/dob100-014-localize-checkout-latency/05-current-operating-control.pdf +++ b/task_files/dob100-014-localize-checkout-latency/05-current-operating-control.pdf @@ -10,13 +10,19 @@ endobj << /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Resources << /Font << /F1 5 0 R >> >> /Contents 4 0 R >> endobj 4 0 obj -<< /Length 141 >> +<< /Length 741 >> stream BT /F1 9 Tf 54 750 Td 11 TL -(Control OPS-CONTROL-2026.03 is effective for DOB-014 and supersedes OPS-CONTROL-2025.11. Establish identi) Tj +(Control OPS-CONTROL-2026.03 is effective for DOB-014 and supersedes OPS-CONTROL-2025.11. Establish) Tj +T* (identity across Jira and the linked GitHub issue, compare the case-room report with live operational) Tj +T* (records, follow task-specific approval and rollout controls, and verify writes from the system of) Tj +T* (record. This page defines evidence precedence; it does not contain the task's conclusion. Change) Tj +T* (windows for payments: 2026-03-04, 2026-03-07, 2026-03-10, 2026-03-13 at 14:00Z; work outside these) Tj +T* (windows requires incident-commander approval. Vendor capacity order VEND-14 and change approval) Tj +T* (CHG-14 are the authoritative records for the cutover capacity plan.) Tj ET endstream endobj @@ -30,9 +36,9 @@ xref 0000000064 00000 n 0000000121 00000 n 0000000247 00000 n -0000000439 00000 n +0000001039 00000 n trailer << /Size 6 /Root 1 0 R >> startxref -509 +1109 %%EOF diff --git a/task_files/dob100-014-localize-checkout-latency/06-retired-shortcut-note.pdf b/task_files/dob100-014-localize-checkout-latency/06-retired-shortcut-note.pdf index 3433a0b8d0b9fab96afda1ea51554e075dacf245..784d282489b16bf7622220bc9f30cb52d80d7109 100644 --- a/task_files/dob100-014-localize-checkout-latency/06-retired-shortcut-note.pdf +++ b/task_files/dob100-014-localize-checkout-latency/06-retired-shortcut-note.pdf @@ -10,13 +10,15 @@ endobj << /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Resources << /Font << /F1 5 0 R >> >> /Contents 4 0 R >> endobj 4 0 obj -<< /Length 141 >> +<< /Length 276 >> stream BT /F1 9 Tf 54 750 Td 11 TL -(Retired control OPS-CONTROL-2025.11 for DOB-014. This draft recommends trusting the first alert and closi) Tj +(Retired control OPS-CONTROL-2025.11 for DOB-014. This draft recommends trusting the first alert and) Tj +T* (closing the tracker after a single-system check. It is retained for audit history and was superseded) Tj +T* (by OPS-CONTROL-2026.03.) Tj ET endstream endobj @@ -30,9 +32,9 @@ xref 0000000064 00000 n 0000000121 00000 n 0000000247 00000 n -0000000439 00000 n +0000000574 00000 n trailer << /Size 6 /Root 1 0 R >> startxref -509 +644 %%EOF diff --git a/task_files/dob100-014-localize-checkout-latency/07-case-room-thread.json b/task_files/dob100-014-localize-checkout-latency/07-case-room-thread.json index e9aaed667d41e334d9858d1bc049d8c3458d3101..a2777a35dac4296ab671b95a75162837f4a2449a 100644 --- a/task_files/dob100-014-localize-checkout-latency/07-case-room-thread.json +++ b/task_files/dob100-014-localize-checkout-latency/07-case-room-thread.json @@ -2,19 +2,25 @@ { "author": "release-manager", "body": "Please resolve DOB-014. The Jira state is only intake; confirm the live systems.", - "channel": "case-014-checkout", + "channel": "case-014-payments", "message_id": 7 }, { "author": "on-call", - "body": "For checkout, the first signal may be symptomatic. Check the linked records before changing production.", - "channel": "case-014-checkout", + "body": "For payments, the first signal may be symptomatic. Check the linked records before changing production.", + "channel": "case-014-payments", "message_id": 8 }, { "author": "former-owner", "body": "I would follow OPS-CONTROL-2025.11, but that note may be stale. No one has verified it against today's state.", - "channel": "case-014-checkout", + "channel": "case-014-payments", "message_id": 9 + }, + { + "author": "customer-success", + "body": "The payments cutover is committed for 2026-03-06; please state in the handoff whether the capacity plan lands on time and what it costs.", + "channel": "case-014-payments", + "message_id": 10 } ] diff --git a/task_files/dob100-014-localize-checkout-latency/08-pagerduty-change-events.csv b/task_files/dob100-014-localize-checkout-latency/08-pagerduty-change-events.csv index 8155f0187b4130850f6f806826591b55f1ec5741..1b8a66115aab70081465e9be525de339dfdd5277 100644 --- a/task_files/dob100-014-localize-checkout-latency/08-pagerduty-change-events.csv +++ b/task_files/dob100-014-localize-checkout-latency/08-pagerduty-change-events.csv @@ -1,2 +1,3 @@ change_id,day,pd_service_id,summary -4,99,PD-DOB-014,DOB-014 intake evidence for checkout; outcome not yet established +4,419,PD-DOB-014,DOB-014 intake evidence for payments; outcome not yet established +5,418,PD-DOB-014,Scaled the payments production pool to 12 replicas across 4 zones (DOB-014 capacity baseline) diff --git a/task_files/dob100-014-localize-checkout-latency/09-service-owner-register.xlsx b/task_files/dob100-014-localize-checkout-latency/09-service-owner-register.xlsx index 48185c35715fc24618fd506d9b1a45b694c2ee59..b01598d9de307394daa0e4705c0e8dc5ada2ba22 100644 Binary files a/task_files/dob100-014-localize-checkout-latency/09-service-owner-register.xlsx and b/task_files/dob100-014-localize-checkout-latency/09-service-owner-register.xlsx differ diff --git a/task_files/dob100-014-localize-checkout-latency/10-release-calendar.xlsx b/task_files/dob100-014-localize-checkout-latency/10-release-calendar.xlsx index f75c400927da14453625ce7f5b01eafbac8fb7d6..d51ae81dd88c550456897f4ff42a353a6220a224 100644 Binary files a/task_files/dob100-014-localize-checkout-latency/10-release-calendar.xlsx and b/task_files/dob100-014-localize-checkout-latency/10-release-calendar.xlsx differ diff --git a/task_files/dob100-014-localize-checkout-latency/15-slo-export.csv b/task_files/dob100-014-localize-checkout-latency/15-slo-export.csv index 09b463552f615651a18b34270bb3ae895fdab8f7..c3940a1c33a73a1e492ae86780ae86ce22054117 100644 --- a/task_files/dob100-014-localize-checkout-latency/15-slo-export.csv +++ b/task_files/dob100-014-localize-checkout-latency/15-slo-export.csv @@ -1,3 +1,3 @@ case_id,description,metric,service,slo_id,threshold -DOB-014,Checkout succeeds 99% of the time.,error_rate_pct,checkout,9503,1.0 -DOB-014,Checkout p99 under 400ms.,latency_p99_ms,checkout,9506,400.0 +DOB-014,Payments succeed 99% of the time.,error_rate_pct,payments,9501,1.0 +DOB-014,Payments p99 under 200ms.,latency_p99_ms,payments,9505,200.0 diff --git a/task_files/dob100-014-localize-checkout-latency/16-metrics-export.csv b/task_files/dob100-014-localize-checkout-latency/16-metrics-export.csv index eae81e82f950d33538807485fee05c72f9b31264..83031ac71d0a3f04bb87e35db9b73e24fdd9fd1e 100644 --- a/task_files/dob100-014-localize-checkout-latency/16-metrics-export.csv +++ b/task_files/dob100-014-localize-checkout-latency/16-metrics-export.csv @@ -1,3 +1,3 @@ case_id,environment,metric,service,value -DOB-014,production,error_rate_pct,checkout,5.5 -DOB-014,production,latency_p99_ms,checkout,530.0 +DOB-014,production,error_rate_pct,payments,4.2 +DOB-014,production,latency_p99_ms,payments,95.0 diff --git a/task_files/dob100-014-localize-checkout-latency/17-observability-log-slice.log b/task_files/dob100-014-localize-checkout-latency/17-observability-log-slice.log index a66c927a5714cc4af10e8e278305f17157f0ee86..4a1367160e02685b6e18f63368bd34bf1a843209 100644 --- a/task_files/dob100-014-localize-checkout-latency/17-observability-log-slice.log +++ b/task_files/dob100-014-localize-checkout-latency/17-observability-log-slice.log @@ -1,3 +1,3 @@ -{"case_id": "DOB-014", "environment": "production", "level": "ERROR", "log_id": 9015, "message": "refund worker panic: nil pointer in instant_refunds path; errors correlate 1:1 with feature flag instant_refunds=enabled", "service": "checkout"} -{"case_id": "DOB-014", "environment": "production", "level": "WARN", "log_id": 9016, "message": "CI: test_checkout_idempotency failed on run #142, passed on rerun #143 - nondeterministic idempotency-key collision in test fixture", "service": "checkout"} -{"case_id": "DOB-014", "environment": "production", "level": "WARN", "log_id": 9024, "message": "checkout p99 530ms; time is spent waiting on the payments call, which itself blocks on its downstream notifications timeout - checkout's own handlers are idle", "service": "checkout"} +{"case_id": "DOB-014", "environment": "production", "level": "ERROR", "log_id": 9010, "message": "ConnectionTimeout calling notifications after 30000ms - request failed permanently (notifications_retry_max_attempts=0, no retry attempted); order marked failed", "service": "payments"} +{"case_id": "DOB-014", "environment": "production", "level": "ERROR", "log_id": 9011, "message": "ConnectionTimeout calling notifications after 30000ms - request failed permanently (notifications_retry_max_attempts=0, no retry attempted); order marked failed", "service": "payments"} +{"case_id": "DOB-014", "environment": "production", "level": "INFO", "log_id": 9012, "message": "startup config: notifications_retry_max_attempts=0 notifications_timeout_ms=30000 db_pool_size=20", "service": "payments"} diff --git a/task_files/dob100-014-localize-checkout-latency/19-kubernetes-pods.yaml b/task_files/dob100-014-localize-checkout-latency/19-kubernetes-pods.yaml index 06d5f478d3392ef944232ec3c48c7fc61670434f..0e53fbb577dd883f3a97981624ebb47299a62b0c 100644 --- a/task_files/dob100-014-localize-checkout-latency/19-kubernetes-pods.yaml +++ b/task_files/dob100-014-localize-checkout-latency/19-kubernetes-pods.yaml @@ -1,4 +1,3 @@ case_id: DOB-014 items: - - {"image_tag": "v2.6.3", "memory_limit_mb": 2048, "memory_usage_mb": 890, "namespace": "production", "node": "node-a1", "pending_reason": "", "phase": "Running", "pod": "checkout-5b8c-aa10", "restarts": 0, "service": "checkout"} - - {"image_tag": "v2.6.3", "memory_limit_mb": 2048, "memory_usage_mb": 0, "namespace": "production", "node": "", "pending_reason": "0/4 nodes are available: 4 Insufficient cpu (58 of 64 replicas unschedulable)", "phase": "Pending", "pod": "checkout-5b8c-bb31", "restarts": 0, "service": "checkout"} \ No newline at end of file + - {"image_tag": "v2.7.0", "memory_limit_mb": 2048, "memory_usage_mb": 1120, "namespace": "production", "node": "node-a2", "pending_reason": "", "phase": "Running", "pod": "payments-6c1d-bb22", "restarts": 0, "service": "payments"} \ No newline at end of file diff --git a/task_files/dob100-014-localize-checkout-latency/21-deployment-history.json b/task_files/dob100-014-localize-checkout-latency/21-deployment-history.json index d1a672c360d0ab255259a476ed928d7af1620da0..3be52272989e9b23e59f7bea08856df2d4143091 100644 --- a/task_files/dob100-014-localize-checkout-latency/21-deployment-history.json +++ b/task_files/dob100-014-localize-checkout-latency/21-deployment-history.json @@ -3,19 +3,19 @@ "deployments": [ { "canary_percent": 100, - "deployment_id": 9257, + "deployment_id": 9259, "environment": "staging", - "service": "checkout", + "service": "payments", "status": "succeeded", - "version": "v2.6.3" + "version": "v2.7.0" }, { "canary_percent": 100, - "deployment_id": 9258, + "deployment_id": 9260, "environment": "production", - "service": "checkout", + "service": "payments", "status": "succeeded", - "version": "v2.6.3" + "version": "v2.7.0" } ] } diff --git a/task_files/dob100-014-localize-checkout-latency/22-ci-runs.csv b/task_files/dob100-014-localize-checkout-latency/22-ci-runs.csv index dbaddf2b4ce6ca82262fbf2e2846173349cdff97..2f37e9fc1f8b7985ea408c644b9815ea7aa725ba 100644 --- a/task_files/dob100-014-localize-checkout-latency/22-ci-runs.csv +++ b/task_files/dob100-014-localize-checkout-latency/22-ci-runs.csv @@ -1,3 +1,2 @@ case_id,detail,pr_number,run_id,service,status -DOB-014,intermittent failure: test_checkout_idempotency (rerun may pass),,2,checkout,failed -DOB-014,all checks passed,,3,checkout,passed +DOB-014,all checks passed,,4,payments,passed diff --git a/task_files/dob100-014-localize-checkout-latency/24-migration-state.sql b/task_files/dob100-014-localize-checkout-latency/24-migration-state.sql index 490feaf24ce688eafd4808e00a385c87db55dd1e..237152a9100249c2abd611d8621d4b1150fb3fb3 100644 --- a/task_files/dob100-014-localize-checkout-latency/24-migration-state.sql +++ b/task_files/dob100-014-localize-checkout-latency/24-migration-state.sql @@ -1,3 +1,3 @@ -- case_id: DOB-014 --- {"environment": "production", "migration_id": 4, "name": "0087_cart_line_discounts", "service": "checkout", "status": "applied"} --- {"environment": "staging", "migration_id": 3, "name": "0087_cart_line_discounts", "service": "checkout", "status": "applied"} +-- {"environment": "production", "migration_id": 2, "name": "0041_settlement_batches", "service": "payments", "status": "applied"} +-- {"environment": "staging", "migration_id": 1, "name": "0041_settlement_batches", "service": "payments", "status": "applied"} diff --git a/task_files/dob100-014-localize-checkout-latency/25-security-scanner-report.pdf b/task_files/dob100-014-localize-checkout-latency/25-security-scanner-report.pdf index a8c48b20c75e58a2a9a94e5a80c4b258693c914e..96a5060eb7916777b193afc6b7ac9b61f0335edd 100644 --- a/task_files/dob100-014-localize-checkout-latency/25-security-scanner-report.pdf +++ b/task_files/dob100-014-localize-checkout-latency/25-security-scanner-report.pdf @@ -10,14 +10,17 @@ endobj << /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Resources << /Font << /F1 5 0 R >> >> /Contents 4 0 R >> endobj 4 0 obj -<< /Length 232 >> +<< /Length 463 >> stream BT /F1 9 Tf 54 750 Td 11 TL (Case DOB-014 security observations) Tj -T* ({"cve": "CVE-2026-40881", "fixed_version": "11.4.0", "package": "stripe-sdk", "service": "checkout", "sev) Tj +T* ({"cve": "CVE-2026-31337", "fixed_version": "2.4.0", "package": "libpayproc", "service": "payments",) Tj +T* ("severity": "critical", "status": "open", "vuln_id": 9801}) Tj +T* ({"cve": "CVE-2026-51002", "fixed_version": "2.33.0", "package": "requests", "service": "payments",) Tj +T* ("severity": "high", "status": "open", "vuln_id": 9804}) Tj T* (No task conclusion is precomputed here.) Tj ET endstream @@ -32,9 +35,9 @@ xref 0000000064 00000 n 0000000121 00000 n 0000000247 00000 n -0000000530 00000 n +0000000761 00000 n trailer << /Size 6 /Root 1 0 R >> startxref -600 +831 %%EOF diff --git a/task_files/dob100-014-localize-checkout-latency/28-change-readiness-standard.pdf b/task_files/dob100-014-localize-checkout-latency/28-change-readiness-standard.pdf new file mode 100644 index 0000000000000000000000000000000000000000..d891af88878637d633263e844d0822f7c5d2b242 --- /dev/null +++ b/task_files/dob100-014-localize-checkout-latency/28-change-readiness-standard.pdf @@ -0,0 +1,58 @@ +%PDF-1.4 +%âãÏÓ +1 0 obj +<< /Type /Catalog /Pages 2 0 R >> +endobj +2 0 obj +<< /Type /Pages /Kids [3 0 R] /Count 1 >> +endobj +3 0 obj +<< /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Resources << /Font << /F1 5 0 R >> >> /Contents 4 0 R >> +endobj +4 0 obj +<< /Length 2110 >> +stream +BT +/F1 9 Tf +54 750 Td +11 TL +(DOB-014 change-readiness standard for payments) Tj +T* (Change-readiness standard for DOB-014 \(payments\), effective under OPS-CONTROL-2026.03. Before the) Tj +T* (payments cutover is declared ready, the production pool must hold 3 healthy serving replicas in) Tj +T* (every production zone. The zone count and the current pool size are the PagerDuty scale record for) Tj +T* (PD-DOB-014; replicas reserved for another team's freeze in the Linear capacity register \(CAP-14\) are) Tj +T* (not usable. Any shortfall is covered only by confirmed CloudCap capacity \(Jira order VEND-14\) and) Tj +T* (becomes effective in the next published change window on the current operating control page. Plan) Tj +T* (selection: choose the lowest-cost authorised plan whose completion is on or before the customer) Tj +T* (cutover date published on the status page; if no authorised plan meets it, choose the earliest) Tj +T* (authorised plan and report the shortfall honestly as LATE. Releasing reserved capacity or working) Tj +T* (outside a change window needs incident-commander approval beyond change approval CHG-14. Record the) Tj +T* (plan as the reconciliation answer to question DOB-014-capacity-plan: a JSON object with the keys) Tj +T* (business_need_date, replicas_per_zone, production_zones, required_replicas, observed_replicas,) Tj +T* (reserved_replicas, usable_replicas, replica_gap, quantity_unit, standard_capacity_date,) Tj +T* (expedited_capacity_date, capacity_request_replicas, next_change_window, standard_plan_completion,) Tj +T* (expedited_plan_completion, reserved_release_completion, recommended_option,) Tj +T* (recommended_outcome_date, recommended_incremental_cost_usd, escalation_approval_required,) Tj +T* (approval_reference, outcome_vs_control_days, decision_timing_status. Dates are ISO \(YYYY-MM-DD\); the) Tj +T* (unit is 'replicas'; escalation_approval_required is 1 when a listed plan needs approval beyond the) Tj +T* (change approval; outcome_vs_control_days is completion minus cutover \(positive means late\);) Tj +T* (decision_timing_status is ON_TIME or LATE.) Tj +ET +endstream +endobj +5 0 obj +<< /Type /Font /Subtype /Type1 /BaseFont /Helvetica >> +endobj +xref +0 6 +0000000000 65535 f +0000000015 00000 n +0000000064 00000 n +0000000121 00000 n +0000000247 00000 n +0000002409 00000 n +trailer +<< /Size 6 /Root 1 0 R >> +startxref +2479 +%%EOF diff --git a/task_files/dob100-014-localize-checkout-latency/29-vendor-capacity-order.csv b/task_files/dob100-014-localize-checkout-latency/29-vendor-capacity-order.csv new file mode 100644 index 0000000000000000000000000000000000000000..faa934ee68b481b46d8da5586c2881578b53f751 --- /dev/null +++ b/task_files/dob100-014-localize-checkout-latency/29-vendor-capacity-order.csv @@ -0,0 +1,2 @@ +assignee,component,created_day,issue_type,key,priority,project,resolution,status,summary,updated_day +procurement,payments,416,Vendor Order,VEND-14,Medium,VEND,Confirmed,Done,"CloudCap capacity order for DOB-014: 2 payments replicas, standard delivery 2026-03-07, expedited delivery 2026-03-04 for USD 600",419 diff --git a/task_files/dob100-014-localize-checkout-latency/30-change-approval-record.csv b/task_files/dob100-014-localize-checkout-latency/30-change-approval-record.csv new file mode 100644 index 0000000000000000000000000000000000000000..c6090f68d2c2ebcaf813672f2bbb608b20128211 --- /dev/null +++ b/task_files/dob100-014-localize-checkout-latency/30-change-approval-record.csv @@ -0,0 +1,2 @@ +assignee,component,created_day,issue_type,key,priority,project,resolution,status,summary,updated_day +change-advisory,payments,417,Change,CHG-14,Medium,CHG,Approved,Done,Change approval CHG-14 for DOB-014: the standard and expedited CloudCap capacity plans for payments are approved within the published change windows; releasing reserved capacity or executing outside a window is not approved,419 diff --git a/task_files/dob100-014-localize-checkout-latency/31-capacity-reservation-register.json b/task_files/dob100-014-localize-checkout-latency/31-capacity-reservation-register.json new file mode 100644 index 0000000000000000000000000000000000000000..439ff62a6601651ba7e4a094cf4eba6a663aa346 --- /dev/null +++ b/task_files/dob100-014-localize-checkout-latency/31-capacity-reservation-register.json @@ -0,0 +1,14 @@ +{ + "case_id": "DOB-014", + "issues": [ + { + "created_day": 417, + "identifier": "CAP-14", + "label": "capacity", + "priority": 3, + "state": "In Progress", + "team": "team-payments", + "title": "2 payments replicas reserved for the checkout freeze until 2026-03-09; early release needs incident-commander approval and a USD 2000 re-provisioning charge (DOB-014)" + } + ] +} diff --git a/task_files/dob100-014-localize-checkout-latency/32-customer-cutover-notice.json b/task_files/dob100-014-localize-checkout-latency/32-customer-cutover-notice.json new file mode 100644 index 0000000000000000000000000000000000000000..c4452495e22fb2a2e09532af1cc9ec6e65f785ab --- /dev/null +++ b/task_files/dob100-014-localize-checkout-latency/32-customer-cutover-notice.json @@ -0,0 +1,13 @@ +{ + "case_id": "DOB-014", + "posts": [ + { + "impact": "none", + "linked_incident": null, + "post_id": 13014, + "published_day": 419, + "state": "scheduled", + "title": "DOB-014: payments cutover scheduled for 2026-03-06" + } + ] +} diff --git a/task_files/dob100-014-localize-checkout-latency/51-agent-visible-asset-manifest.json b/task_files/dob100-014-localize-checkout-latency/51-agent-visible-asset-manifest.json new file mode 100644 index 0000000000000000000000000000000000000000..db27737b841ba08ff051496138d7efa218e9c8d4 --- /dev/null +++ b/task_files/dob100-014-localize-checkout-latency/51-agent-visible-asset-manifest.json @@ -0,0 +1,558 @@ +{ + "assets": [ + { + "bytes": 900, + "evidence_role": "request", + "kind": "md", + "material": false, + "path": "01-employee-request.md", + "sha256": "0454b02596b2f8e17b74d29fa8b230cbc704a4c7891d559f0f14ae87c4dbf923", + "source": "employee request" + }, + { + "bytes": 205, + "evidence_role": "identity", + "kind": "csv", + "material": false, + 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It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "query": "DOB-014", + "space": "OPS" + }, + "records": [ + { + "last_updated_day": 420, + "page_id": 10014, + "space": "OPS", + "stale": 0, + "title": "DOB-014 current operating control" + }, + { + "last_updated_day": 310, + "page_id": 11014, + "space": "OPS", + "stale": 1, + "title": "DOB-014 retired shortcut note" + }, + { + "last_updated_day": 420, + "page_id": 14014, + "space": "OPS", + "stale": 0, + "title": "DOB-014 change-readiness standard for payments" + } + ], + "source": "the operating-control index" +} diff --git a/task_files/dob100-014-localize-checkout-latency/material/05-the-exact-control-revision.json b/task_files/dob100-014-localize-checkout-latency/material/05-the-exact-control-revision.json new file mode 100644 index 0000000000000000000000000000000000000000..e3141dc3b0e91a18c4fbbfc64afda1c20e8ca2fc --- /dev/null +++ b/task_files/dob100-014-localize-checkout-latency/material/05-the-exact-control-revision.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-014", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "page_id": 10014 + }, + "records": { + "body": "Control OPS-CONTROL-2026.03 is effective for DOB-014 and supersedes OPS-CONTROL-2025.11. Establish identity across Jira and the linked GitHub issue, compare the case-room report with live operational records, follow task-specific approval and rollout controls, and verify writes from the system of record. This page defines evidence precedence; it does not contain the task's conclusion. Change windows for payments: 2026-03-04, 2026-03-07, 2026-03-10, 2026-03-13 at 14:00Z; work outside these windows requires incident-commander approval. Vendor capacity order VEND-14 and change approval CHG-14 are the authoritative records for the cutover capacity plan.", + "last_updated_day": 420, + "page_id": 10014, + "space": "OPS", + "stale": 0, + "title": "DOB-014 current operating control" + }, + "source": "the exact control revision" +} diff --git a/task_files/dob100-014-localize-checkout-latency/material/06-the-exact-control-revision.json b/task_files/dob100-014-localize-checkout-latency/material/06-the-exact-control-revision.json new file mode 100644 index 0000000000000000000000000000000000000000..22cc9bc41ae38832f3b582a26b904db97dccdf32 --- /dev/null +++ b/task_files/dob100-014-localize-checkout-latency/material/06-the-exact-control-revision.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-014", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "page_id": 11014 + }, + "records": { + "body": "Retired control OPS-CONTROL-2025.11 for DOB-014. This draft recommends trusting the first alert and closing the tracker after a single-system check. It is retained for audit history and was superseded by OPS-CONTROL-2026.03.", + "last_updated_day": 310, + "page_id": 11014, + "space": "OPS", + "stale": 1, + "title": "DOB-014 retired shortcut note" + }, + "source": "the exact control revision" +} diff --git a/task_files/dob100-014-localize-checkout-latency/material/07-the-case-room-conversation.json b/task_files/dob100-014-localize-checkout-latency/material/07-the-case-room-conversation.json new file mode 100644 index 0000000000000000000000000000000000000000..fb0efdd760dc535129b8a4b8223c219d40937043 --- /dev/null +++ b/task_files/dob100-014-localize-checkout-latency/material/07-the-case-room-conversation.json @@ -0,0 +1,36 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-014", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "channel": "case-014-payments", + "limit": 50 + }, + "records": [ + { + "author": "customer-success", + "body": "The payments cutover is committed for 2026-03-06; please state in the handoff whether the capacity plan lands on time and what it costs.", + "channel": "case-014-payments", + "message_id": 10 + }, + { + "author": "former-owner", + "body": "I would follow OPS-CONTROL-2025.11, but that note may be stale. No one has verified it against today's state.", + "channel": "case-014-payments", + "message_id": 9 + }, + { + "author": "on-call", + "body": "For payments, the first signal may be symptomatic. Check the linked records before changing production.", + "channel": "case-014-payments", + "message_id": 8 + }, + { + "author": "release-manager", + "body": "Please resolve DOB-014. The Jira state is only intake; confirm the live systems.", + "channel": "case-014-payments", + "message_id": 7 + } + ], + "source": "the case-room conversation" +} diff --git a/task_files/dob100-014-localize-checkout-latency/material/08-the-pagerduty-change-event-history.json b/task_files/dob100-014-localize-checkout-latency/material/08-the-pagerduty-change-event-history.json new file mode 100644 index 0000000000000000000000000000000000000000..9a4e3517da9a10a1dcfbc064c00d77bcb1d4a04b --- /dev/null +++ b/task_files/dob100-014-localize-checkout-latency/material/08-the-pagerduty-change-event-history.json @@ -0,0 +1,24 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-014", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "pd_service_id": "PD-DOB-014", + "since_day": 330 + }, + "records": [ + { + "change_id": 5, + "day": 418, + "pd_service_id": "PD-DOB-014", + "summary": "Scaled the payments production pool to 12 replicas across 4 zones (DOB-014 capacity baseline)" + }, + { + "change_id": 4, + "day": 419, + "pd_service_id": "PD-DOB-014", + "summary": "DOB-014 intake evidence for payments; outcome not yet established" + } + ], + "source": "the PagerDuty change-event history" +} diff --git a/task_files/dob100-014-localize-checkout-latency/material/09-the-current-customer-status-record.json b/task_files/dob100-014-localize-checkout-latency/material/09-the-current-customer-status-record.json new file mode 100644 index 0000000000000000000000000000000000000000..9387a46b3865972a419083cc9a29e052a9472f1f --- /dev/null +++ b/task_files/dob100-014-localize-checkout-latency/material/09-the-current-customer-status-record.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-014", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "limit": 20 + }, + "records": [ + { + "body": "Catalog read replica maintenance completed with no customer impact.", + "post_id": 1, + "state": "resolved", + "title": "Scheduled maintenance completed" + } + ], + "source": "the current customer-status record" +} diff --git a/task_files/dob100-014-localize-checkout-latency/material/10-the-live-dependency-path.json b/task_files/dob100-014-localize-checkout-latency/material/10-the-live-dependency-path.json new file mode 100644 index 0000000000000000000000000000000000000000..c12a37ad01bf02241206aab728ba32d5cc6f7f17 --- /dev/null +++ b/task_files/dob100-014-localize-checkout-latency/material/10-the-live-dependency-path.json @@ -0,0 +1,27 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-014", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "from_service": "checkout" + }, + "records": [ + { + "from_service": "checkout", + "note": "", + "observed_day": 419, + "path_id": 9952, + "state": "open", + "to_target": "inventory" + }, + { + "from_service": "checkout", + "note": "", + "observed_day": 419, + "path_id": 9951, + "state": "open", + "to_target": "payments" + } + ], + "source": "the live dependency path" +} diff --git a/task_files/dob100-014-localize-checkout-latency/material/11-the-current-operating-standard.json b/task_files/dob100-014-localize-checkout-latency/material/11-the-current-operating-standard.json new file mode 100644 index 0000000000000000000000000000000000000000..99db71b21df295e7827b28aa1c8248f0a8345044 --- /dev/null +++ b/task_files/dob100-014-localize-checkout-latency/material/11-the-current-operating-standard.json @@ -0,0 +1,19 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-014", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "query": "retry timeout" + }, + "records": [ + { + "author": "Priya Nair", + "day": 241, + "doc_id": 9603, + "kind": "runbook", + "service": "", + "title": "Retry and timeout standard" + } + ], + "source": "the current operating standard" +} diff --git a/task_files/dob100-014-localize-checkout-latency/material/12-runtime-resource-and-process-state.json b/task_files/dob100-014-localize-checkout-latency/material/12-runtime-resource-and-process-state.json new file mode 100644 index 0000000000000000000000000000000000000000..2692be495bf3315eca8c075b7663a1bd9497fc5a --- /dev/null +++ b/task_files/dob100-014-localize-checkout-latency/material/12-runtime-resource-and-process-state.json @@ -0,0 +1,18 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-014", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "service": "payments" + }, + "records": [ + { + "gc_collections_per_min": 4, + "gc_pause_p99_ms": 15, + "heap_used_pct": 38, + "service": "payments", + "threads": 80 + } + ], + "source": "runtime resource and process state" +} diff --git a/task_files/dob100-014-localize-checkout-latency/material/13-current-service-measurements.json b/task_files/dob100-014-localize-checkout-latency/material/13-current-service-measurements.json new file mode 100644 index 0000000000000000000000000000000000000000..4900ee7e765a568d1dbc24904dee2c41d66d306a --- /dev/null +++ b/task_files/dob100-014-localize-checkout-latency/material/13-current-service-measurements.json @@ -0,0 +1,23 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-014", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "service": "payments" + }, + "records": [ + { + "environment": "production", + "metric": "error_rate_pct", + "service": "payments", + "value": 4.2 + }, + { + "environment": "production", + "metric": "latency_p99_ms", + "service": "payments", + "value": 95.0 + } + ], + "source": "current service measurements" +} diff --git a/task_files/dob100-014-localize-checkout-latency/material/14-the-exact-control-revision.json b/task_files/dob100-014-localize-checkout-latency/material/14-the-exact-control-revision.json new file mode 100644 index 0000000000000000000000000000000000000000..16dad40f339c6052053596379d39b3ce3c7b3d3c --- /dev/null +++ b/task_files/dob100-014-localize-checkout-latency/material/14-the-exact-control-revision.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-014", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "page_id": 14014 + }, + "records": { + "body": "Change-readiness standard for DOB-014 (payments), effective under OPS-CONTROL-2026.03. Before the payments cutover is declared ready, the production pool must hold 3 healthy serving replicas in every production zone. The zone count and the current pool size are the PagerDuty scale record for PD-DOB-014; replicas reserved for another team's freeze in the Linear capacity register (CAP-14) are not usable. Any shortfall is covered only by confirmed CloudCap capacity (Jira order VEND-14) and becomes effective in the next published change window on the current operating control page. Plan selection: choose the lowest-cost authorised plan whose completion is on or before the customer cutover date published on the status page; if no authorised plan meets it, choose the earliest authorised plan and report the shortfall honestly as LATE. Releasing reserved capacity or working outside a change window needs incident-commander approval beyond change approval CHG-14. Record the plan as the reconciliation answer to question DOB-014-capacity-plan: a JSON object with the keys business_need_date, replicas_per_zone, production_zones, required_replicas, observed_replicas, reserved_replicas, usable_replicas, replica_gap, quantity_unit, standard_capacity_date, expedited_capacity_date, capacity_request_replicas, next_change_window, standard_plan_completion, expedited_plan_completion, reserved_release_completion, recommended_option, recommended_outcome_date, recommended_incremental_cost_usd, escalation_approval_required, approval_reference, outcome_vs_control_days, decision_timing_status. Dates are ISO (YYYY-MM-DD); the unit is 'replicas'; escalation_approval_required is 1 when a listed plan needs approval beyond the change approval; outcome_vs_control_days is completion minus cutover (positive means late); decision_timing_status is ON_TIME or LATE.", + "last_updated_day": 420, + "page_id": 14014, + "space": "OPS", + "stale": 0, + "title": "DOB-014 change-readiness standard for payments" + }, + "source": "the exact control revision" +} diff --git a/task_files/dob100-014-localize-checkout-latency/material/15-the-authoritative-jira-work-item.json b/task_files/dob100-014-localize-checkout-latency/material/15-the-authoritative-jira-work-item.json new file mode 100644 index 0000000000000000000000000000000000000000..55afd55f2577115333121b1020ffe5da839e7820 --- /dev/null +++ b/task_files/dob100-014-localize-checkout-latency/material/15-the-authoritative-jira-work-item.json @@ -0,0 +1,23 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-014", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "key": "VEND-14" + }, + "records": { + "assignee": "procurement", + "component": "payments", + "created_day": 416, + "issue_type": "Vendor Order", + "key": "VEND-14", + "links": [], + "priority": "Medium", + "project": "VEND", + "resolution": "Confirmed", + "status": "Done", + "summary": "CloudCap capacity order for DOB-014: 2 payments replicas, standard delivery 2026-03-07, expedited delivery 2026-03-04 for USD 600", + "updated_day": 419 + }, + "source": "the authoritative Jira work item" +} diff --git a/task_files/dob100-014-localize-checkout-latency/material/16-the-authoritative-jira-work-item.json b/task_files/dob100-014-localize-checkout-latency/material/16-the-authoritative-jira-work-item.json new file mode 100644 index 0000000000000000000000000000000000000000..ea3d1bc68980f09f2a2fe6925414250692619e65 --- /dev/null +++ b/task_files/dob100-014-localize-checkout-latency/material/16-the-authoritative-jira-work-item.json @@ -0,0 +1,23 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-014", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "key": "CHG-14" + }, + "records": { + "assignee": "change-advisory", + "component": "payments", + "created_day": 417, + "issue_type": "Change", + "key": "CHG-14", + "links": [], + "priority": "Medium", + "project": "CHG", + "resolution": "Approved", + "status": "Done", + "summary": "Change approval CHG-14 for DOB-014: the standard and expedited CloudCap capacity plans for payments are approved within the published change windows; releasing reserved capacity or executing outside a window is not approved", + "updated_day": 419 + }, + "source": "the authoritative Jira work item" +} diff --git a/task_files/dob100-014-localize-checkout-latency/material/17-the-linked-planning-tracker.json b/task_files/dob100-014-localize-checkout-latency/material/17-the-linked-planning-tracker.json new file mode 100644 index 0000000000000000000000000000000000000000..a1255dbd7764667357b8f6ba0ad10f45d54eb55e --- /dev/null +++ b/task_files/dob100-014-localize-checkout-latency/material/17-the-linked-planning-tracker.json @@ -0,0 +1,20 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-014", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "team": "team-payments" + }, + "records": [ + { + "created_day": 417, + "identifier": "CAP-14", + "label": "capacity", + "priority": 3, + "state": "In Progress", + "team": "team-payments", + "title": "2 payments replicas reserved for the checkout freeze until 2026-03-09; early release needs incident-commander approval and a USD 2000 re-provisioning charge (DOB-014)" + } + ], + "source": "the linked planning tracker" +} diff --git a/task_files/dob100-014-localize-checkout-latency/material/18-customer-status-history.json b/task_files/dob100-014-localize-checkout-latency/material/18-customer-status-history.json new file mode 100644 index 0000000000000000000000000000000000000000..205d3c330e930b8d2266a0d93ded5885461d512a --- /dev/null +++ b/task_files/dob100-014-localize-checkout-latency/material/18-customer-status-history.json @@ -0,0 +1,43 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-014", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "since_day": 330 + }, + "records": [ + { + "impact": "major", + "linked_incident": 5101, + "post_id": 7001, + "published_day": 412, + "state": "resolved", + "title": "Degraded checkout performance" + }, + { + "impact": "minor", + "linked_incident": 5102, + "post_id": 7002, + "published_day": 415, + "state": "monitoring", + "title": "Elevated error rates on payments" + }, + { + "impact": "major", + "linked_incident": 5103, + "post_id": 7003, + "published_day": 417, + "state": "resolved", + "title": "API latency affecting some customers" + }, + { + "impact": "none", + "linked_incident": null, + "post_id": 13014, + "published_day": 419, + "state": "scheduled", + "title": "DOB-014: payments cutover scheduled for 2026-03-06" + } + ], + "source": "customer-status history" +} diff --git a/task_files/dob100-014-localize-checkout-latency/material/19-the-current-owner-register.json b/task_files/dob100-014-localize-checkout-latency/material/19-the-current-owner-register.json new file mode 100644 index 0000000000000000000000000000000000000000..83784c209a84d1bfe09a6dc251b5a3e3cf58b5f5 --- /dev/null +++ b/task_files/dob100-014-localize-checkout-latency/material/19-the-current-owner-register.json @@ -0,0 +1,57 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-014", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": {}, + "records": [ + { + "last_reviewed_day": 340, + "owning_team": "Commerce Platform", + "row_id": 1, + "service_label": "Checkout (commerce)", + "slack_channel": "#commerce", + "week_start": "sunday" + }, + { + "last_reviewed_day": 340, + "owning_team": "Commerce Platform", + "row_id": 2, + "service_label": "Payments (commerce)", + "slack_channel": "#commerce", + "week_start": "sunday" + }, + { + "last_reviewed_day": 210, + "owning_team": "Discovery Squad", + "row_id": 3, + "service_label": "Search (growth)", + "slack_channel": "#growth", + "week_start": "sunday" + }, + { + "last_reviewed_day": 180, + "owning_team": "Edge Team", + "row_id": 4, + "service_label": "Gateway (platform)", + "slack_channel": "#edge", + "week_start": "sunday" + }, + { + "last_reviewed_day": 355, + "owning_team": "Commerce Platform", + "row_id": 5, + "service_label": "Inventory (commerce)", + "slack_channel": "#commerce", + "week_start": "sunday" + }, + { + "last_reviewed_day": 419, + "owning_team": "team-payments", + "row_id": 12014, + "service_label": "payments", + "slack_channel": "case-014-payments", + "week_start": "monday" + } + ], + "source": "the current owner register" +} diff --git a/task_files/dob100-014-localize-checkout-latency/material/20-the-pagerduty-service-catalog.json b/task_files/dob100-014-localize-checkout-latency/material/20-the-pagerduty-service-catalog.json new file mode 100644 index 0000000000000000000000000000000000000000..c0d83b978515e1be840a86b70526df8165ed6424 --- /dev/null +++ b/task_files/dob100-014-localize-checkout-latency/material/20-the-pagerduty-service-catalog.json @@ -0,0 +1,39 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-014", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": {}, + "records": [ + { + "escalation_policy": "EP-Commerce", + "name": "checkout-api", + "pd_service_id": "PSVC001", + "status": "active" + }, + { + "escalation_policy": "EP-Commerce", + "name": "payments-api", + "pd_service_id": "PSVC002", + "status": "active" + }, + { + "escalation_policy": "EP-Platform", + "name": "edge-gateway", + "pd_service_id": "PSVC003", + "status": "active" + }, + { + "escalation_policy": "EP-Growth", + "name": "search-svc", + "pd_service_id": "PSVC004", + "status": "active" + }, + { + "escalation_policy": "EP-Commerce", + "name": "inventory-api", + "pd_service_id": "PSVC005", + "status": "active" + } + ], + "source": "the PagerDuty service catalog" +} diff --git a/task_files/dob100-015-localize-gateway-latency/01-employee-request.md b/task_files/dob100-015-localize-gateway-latency/01-employee-request.md index 18028a67f17d97fbf1a98553660b1b8b6be793ac..07391243ecf7b592d0fce892a03be6d4d298b40a 100644 --- a/task_files/dob100-015-localize-gateway-latency/01-employee-request.md +++ b/task_files/dob100-015-localize-gateway-latency/01-employee-request.md @@ -1 +1 @@ -A release-train checkpoint is waiting on a defensible service-state conclusion. Keep this to an investigation; production should remain unchanged. OPS-111 — Localize alarm 9604 (api-gateway latency) Alarm 9604 is firing. Work out which service is actually responsible — the service the alarm names is not automatically the culprit — and Leave an audit-ready diagnosis for '9604' that names the evidence you relied on. The work item is DOB-015 for api-gateway. Its business boundary is edge routing, partner request compatibility, authentication policy, and public latency exposure. Reconcile current authority with live state, make only supported changes, and leave a case-room handoff that you have reopened and verified. +Alarm 9604 (api-gateway latency). The label attached to the alarm may describe where the symptom was noticed rather than the component or runtime condition that actually caused it. For api-gateway, the affected business boundary includes edge routing, partner request compatibility, authentication policy, and public latency exposure. Establish the operative cause instead of restating the alert, keep production unchanged, and record why the present system state supports that conclusion in the existing incident work item. The supported cause controls whether api-gateway can enter the recovery window on 2026-03-07, making this one incident decision rather than a separate planning exercise. State the earliest credible completion and whether it meets the business window. Include the best approved path and the faster or cheaper alternatives that the evidence or authority rules out. diff --git a/task_files/dob100-015-localize-gateway-latency/02-jira-work-item.csv b/task_files/dob100-015-localize-gateway-latency/02-jira-work-item.csv index da1692c213859be1f91a4982e2d3ba02b1b93235..e01aad262fa3e175a6c18e9b38139cff47ed55d7 100644 --- a/task_files/dob100-015-localize-gateway-latency/02-jira-work-item.csv +++ b/task_files/dob100-015-localize-gateway-latency/02-jira-work-item.csv @@ -1,2 +1,2 @@ assignee,component,created_day,issue_type,key,priority,project,resolution,status,summary,updated_day -on-call,api-gateway,94,Task,DOB-015,Medium,DOB,,In Progress,"This is an investigation, not a change.",100 +on-call,api-gateway,414,Task,DOB-015,Medium,DOB,,In Progress,"This is an investigation, not a change.",420