Publish DevOpsBench-100 v3.2.4 realism release (part 5)

100 exact Harbor-bound SRE workflows with coherent employee requests, deep evidence, and deterministic state verification.

task_files/dob100-019-rca-catalog-n-plus-one/material/08-the-pagerduty-change-event-history.json

@@ -0,0 +1,24 @@
+{
+  "as_of_world_day": 420,
+  "case_scope": "DOB-019",
+  "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.",
+  "query_scope": {
+    "pd_service_id": "PD-DOB-019",
+    "since_day": 330
+  },
+  "records": [
+    {
+      "change_id": 5,
+      "day": 418,
+      "pd_service_id": "PD-DOB-019",
+      "summary": "Scaled the catalog production pool to 7 replicas across 3 zones (DOB-019 capacity baseline)"
+    },
+    {
+      "change_id": 4,
+      "day": 419,
+      "pd_service_id": "PD-DOB-019",
+      "summary": "DOB-019 intake evidence for catalog; outcome not yet established"
+    }
+  ],
+  "source": "the PagerDuty change-event history"
+}

task_files/dob100-019-rca-catalog-n-plus-one/material/09-the-current-customer-status-record.json

@@ -0,0 +1,17 @@
+{
+  "as_of_world_day": 420,
+  "case_scope": "DOB-019",
+  "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.",
+  "query_scope": {
+    "limit": 20
+  },
+  "records": [
+    {
+      "body": "Catalog read replica maintenance completed with no customer impact.",
+      "post_id": 1,
+      "state": "resolved",
+      "title": "Scheduled maintenance completed"
+    }
+  ],
+  "source": "the current customer-status record"
+}

task_files/dob100-019-rca-catalog-n-plus-one/material/10-current-service-logs.json

@@ -0,0 +1,18 @@
+{
+  "as_of_world_day": 420,
+  "case_scope": "DOB-019",
+  "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.",
+  "query_scope": {
+    "service": "catalog"
+  },
+  "records": [
+    {
+      "environment": "production",
+      "level": "WARN",
+      "log_id": 9018,
+      "message": "pricing loop issued 312 sequential price lookups for 312 products (batch_pricing_enabled=false); p99 645ms",
+      "service": "catalog"
+    }
+  ],
+  "source": "current service logs"
+}

task_files/dob100-019-rca-catalog-n-plus-one/material/11-live-traffic-allocation.json

@@ -0,0 +1,21 @@
+{
+  "as_of_world_day": 420,
+  "case_scope": "DOB-019",
+  "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.",
+  "query_scope": {
+    "service": "catalog"
+  },
+  "records": [
+    {
+      "error_rate_pct": 0.2,
+      "failed_requests_per_min": 31.2,
+      "latency_p99_ms": 645.0,
+      "route": "GET /products",
+      "route_id": 9207,
+      "rps": 260,
+      "service": "catalog",
+      "share_pct": 100
+    }
+  ],
+  "source": "live traffic allocation"
+}

task_files/dob100-019-rca-catalog-n-plus-one/material/12-change-history.json

@@ -0,0 +1,211 @@
+{
+  "as_of_world_day": 420,
+  "case_scope": "DOB-019",
+  "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.",
+  "query_scope": {
+    "service": "catalog"
+  },
+  "records": [
+    {
+      "additions": 11,
+      "author": "Sam Whitfield",
+      "day": 413,
+      "deletions": 3,
+      "files": "src/catalog/pricing.py",
+      "message": "catalog: listing latency regression on large categories",
+      "service": "catalog",
+      "sha": "23f6c07"
+    },
+    {
+      "additions": 6,
+      "author": "Ravi Shah",
+      "day": 403,
+      "deletions": 4,
+      "files": "src/catalog/repository.py",
+      "message": "catalog: category pages showing 200 SKUs by default",
+      "service": "catalog",
+      "sha": "9df0b23"
+    },
+    {
+      "additions": 9,
+      "author": "Sam Whitfield",
+      "day": 390,
+      "deletions": 12,
+      "files": "src/catalog/pricing.py",
+      "message": "catalog: gate batched pricing off until the parity gap is closed",
+      "service": "catalog",
+      "sha": "70e1fa3"
+    },
+    {
+      "additions": 14,
+      "author": "Sam Whitfield",
+      "day": 385,
+      "deletions": 6,
+      "files": "src/catalog/pricing.py",
+      "message": "catalog: parity harness found a rounding gap in batched pricing",
+      "service": "catalog",
+      "sha": "27ca5e8"
+    },
+    {
+      "additions": 7,
+      "author": "Ravi Shah",
+      "day": 374,
+      "deletions": 2,
+      "files": "db/migrations/0012_product_price_tier_index.sql",
+      "message": "catalog: reindex price table after the tier backfill",
+      "service": "catalog",
+      "sha": "9741ac6"
+    },
+    {
+      "additions": 31,
+      "author": "Sam Whitfield",
+      "day": 359,
+      "deletions": 8,
+      "files": "src/catalog/pricing.py",
+      "message": "catalog: parity harness comparing batched and per-row pricing",
+      "service": "catalog",
+      "sha": "0e4c97b"
+    },
+    {
+      "additions": 2,
+      "author": "Ravi Shah",
+      "day": 348,
+      "deletions": 2,
+      "files": "src/catalog/models.py",
+      "message": "catalog: cut v1.9.2",
+      "service": "catalog",
+      "sha": "6ad91cb"
+    },
+    {
+      "additions": 12,
+      "author": "Sam Whitfield",
+      "day": 337,
+      "deletions": 6,
+      "files": "src/catalog/pricing.py",
+      "message": "catalog: batch pricing enabled in staging for parity testing",
+      "service": "catalog",
+      "sha": "c62a904"
+    },
+    {
+      "additions": 15,
+      "author": "Sam Whitfield",
+      "day": 327,
+      "deletions": 7,
+      "files": "src/catalog/pricing.py",
+      "message": "catalog: skip products with no price row instead of returning nulls",
+      "service": "catalog",
+      "sha": "cd108b6"
+    },
+    {
+      "additions": 2,
+      "author": "Ravi Shah",
+      "day": 317,
+      "deletions": 2,
+      "files": "src/catalog/repository.py",
+      "message": "catalog: cut v1.9.0",
+      "service": "catalog",
+      "sha": "b7495ea"
+    },
+    {
+      "additions": 21,
+      "author": "Sam Whitfield",
+      "day": 306,
+      "deletions": 47,
+      "files": "src/catalog/pricing.py,src/catalog/repository.py",
+      "message": "catalog: revert 'inline price lookup in the listing query'",
+      "service": "catalog",
+      "sha": "a05be64"
+    },
+    {
+      "additions": 16,
+      "author": "Ravi Shah",
+      "day": 297,
+      "deletions": 2,
+      "files": "src/catalog/repository.py",
+      "message": "catalog: explain-analyze notes for the listing query",
+      "service": "catalog",
+      "sha": "62be9d1"
+    },
+    {
+      "additions": 2,
+      "author": "Sam Whitfield",
+      "day": 286,
+      "deletions": 2,
+      "files": "src/catalog/models.py",
+      "message": "catalog: cut v1.8.0",
+      "service": "catalog",
+      "sha": "3079eac"
+    },
+    {
+      "additions": 5,
+      "author": "Ravi Shah",
+      "day": 276,
+      "deletions": 1,
+      "files": "db/migrations/0012_product_price_tier_index.sql",
+      "message": "catalog: vacuum settings note for the price table",
+      "service": "catalog",
+      "sha": "1b96e2f"
+    },
+    {
+      "additions": 15,
+      "author": "Sam Whitfield",
+      "day": 266,
+      "deletions": 9,
+      "files": "src/catalog/repository.py",
+      "message": "catalog: fetch_prices_bulk returns a dict keyed by product id",
+      "service": "catalog",
+      "sha": "e05c2f9"
+    },
+    {
+      "additions": 2,
+      "author": "Ravi Shah",
+      "day": 254,
+      "deletions": 2,
+      "files": "src/catalog/pricing.py",
+      "message": "catalog: cut v1.7.0",
+      "service": "catalog",
+      "sha": "50cd671"
+    },
+    {
+      "additions": 13,
+      "author": "Sam Whitfield",
+      "day": 243,
+      "deletions": 5,
+      "files": "src/catalog/models.py",
+      "message": "catalog: effective price prefers sale when it is lower",
+      "service": "catalog",
+      "sha": "6ac8de1"
+    },
+    {
+      "additions": 12,
+      "author": "Ravi Shah",
+      "day": 233,
+      "deletions": 18,
+      "files": "src/catalog/repository.py,src/catalog/models.py",
+      "message": "catalog: chore: tidy imports across the package",
+      "service": "catalog",
+      "sha": "60c19fa"
+    },
+    {
+      "additions": 14,
+      "author": "Sam Whitfield",
+      "day": 222,
+      "deletions": 2,
+      "files": "src/catalog/pricing.py",
+      "message": "catalog: price_single helper for the admin console",
+      "service": "catalog",
+      "sha": "d73e802"
+    },
+    {
+      "additions": 13,
+      "author": "Ravi Shah",
+      "day": 210,
+      "deletions": 2,
+      "files": "src/catalog/repository.py",
+      "message": "catalog: connection pool sizing notes",
+      "service": "catalog",
+      "sha": "bf6a341"
+    }
+  ],
+  "source": "change history"
+}

task_files/dob100-019-rca-catalog-n-plus-one/material/13-current-service-measurements.json

@@ -0,0 +1,23 @@
+{
+  "as_of_world_day": 420,
+  "case_scope": "DOB-019",
+  "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.",
+  "query_scope": {
+    "service": "catalog"
+  },
+  "records": [
+    {
+      "environment": "production",
+      "metric": "error_rate_pct",
+      "service": "catalog",
+      "value": 0.2
+    },
+    {
+      "environment": "production",
+      "metric": "latency_p99_ms",
+      "service": "catalog",
+      "value": 645.0
+    }
+  ],
+  "source": "current service measurements"
+}

task_files/dob100-019-rca-catalog-n-plus-one/material/14-the-exact-control-revision.json

@@ -0,0 +1,17 @@
+{
+  "as_of_world_day": 420,
+  "case_scope": "DOB-019",
+  "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.",
+  "query_scope": {
+    "page_id": 14019
+  },
+  "records": {
+    "body": "Change-readiness standard for DOB-019 (catalog), effective under OPS-CONTROL-2026.03. Before the catalog cutover is declared ready, the production pool must hold 2 healthy serving replicas in every production zone. The zone count and the current pool size are the PagerDuty scale record for PD-DOB-019; replicas reserved for another team's freeze in the Linear capacity register (CAP-19) are not usable. Any shortfall is covered only by confirmed CloudCap capacity (Jira order VEND-19) and becomes effective in the next published change window on the current operating control page. Plan selection: choose the lowest-cost authorised plan whose completion is on or before the customer cutover date published on the status page; if no authorised plan meets it, choose the earliest authorised plan and report the shortfall honestly as LATE. Releasing reserved capacity or working outside a change window needs incident-commander approval beyond change approval CHG-19. Record the plan as the reconciliation answer to question DOB-019-capacity-plan: a JSON object with the keys business_need_date, replicas_per_zone, production_zones, required_replicas, observed_replicas, reserved_replicas, usable_replicas, replica_gap, quantity_unit, standard_capacity_date, expedited_capacity_date, capacity_request_replicas, next_change_window, standard_plan_completion, expedited_plan_completion, reserved_release_completion, recommended_option, recommended_outcome_date, recommended_incremental_cost_usd, escalation_approval_required, approval_reference, outcome_vs_control_days, decision_timing_status. Dates are ISO (YYYY-MM-DD); the unit is 'replicas'; escalation_approval_required is 1 when a listed plan needs approval beyond the change approval; outcome_vs_control_days is completion minus cutover (positive means late); decision_timing_status is ON_TIME or LATE.",
+    "last_updated_day": 420,
+    "page_id": 14019,
+    "space": "OPS",
+    "stale": 0,
+    "title": "DOB-019 change-readiness standard for catalog"
+  },
+  "source": "the exact control revision"
+}

task_files/dob100-019-rca-catalog-n-plus-one/material/15-the-authoritative-jira-work-item.json

@@ -0,0 +1,23 @@
+{
+  "as_of_world_day": 420,
+  "case_scope": "DOB-019",
+  "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.",
+  "query_scope": {
+    "key": "VEND-19"
+  },
+  "records": {
+    "assignee": "procurement",
+    "component": "catalog",
+    "created_day": 416,
+    "issue_type": "Vendor Order",
+    "key": "VEND-19",
+    "links": [],
+    "priority": "Medium",
+    "project": "VEND",
+    "resolution": "Confirmed",
+    "status": "Done",
+    "summary": "CloudCap capacity order for DOB-019: 1 catalog replicas, standard delivery 2026-03-06, expedited delivery 2026-03-04 for USD 1350",
+    "updated_day": 419
+  },
+  "source": "the authoritative Jira work item"
+}

task_files/dob100-019-rca-catalog-n-plus-one/material/16-the-authoritative-jira-work-item.json

@@ -0,0 +1,23 @@
+{
+  "as_of_world_day": 420,
+  "case_scope": "DOB-019",
+  "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.",
+  "query_scope": {
+    "key": "CHG-19"
+  },
+  "records": {
+    "assignee": "change-advisory",
+    "component": "catalog",
+    "created_day": 417,
+    "issue_type": "Change",
+    "key": "CHG-19",
+    "links": [],
+    "priority": "Medium",
+    "project": "CHG",
+    "resolution": "Approved",
+    "status": "Done",
+    "summary": "Change approval CHG-19 for DOB-019: the standard and expedited CloudCap capacity plans for catalog are approved within the published change windows; releasing reserved capacity or executing outside a window is not approved",
+    "updated_day": 419
+  },
+  "source": "the authoritative Jira work item"
+}

task_files/dob100-019-rca-catalog-n-plus-one/material/17-the-linked-planning-tracker.json

@@ -0,0 +1,20 @@
+{
+  "as_of_world_day": 420,
+  "case_scope": "DOB-019",
+  "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.",
+  "query_scope": {
+    "team": "team-catalog"
+  },
+  "records": [
+    {
+      "created_day": 417,
+      "identifier": "CAP-19",
+      "label": "capacity",
+      "priority": 3,
+      "state": "In Progress",
+      "team": "team-catalog",
+      "title": "2 catalog replicas reserved for the checkout freeze until 2026-03-10; early release needs incident-commander approval and a USD 2000 re-provisioning charge (DOB-019)"
+    }
+  ],
+  "source": "the linked planning tracker"
+}

task_files/dob100-019-rca-catalog-n-plus-one/material/18-customer-status-history.json

@@ -0,0 +1,43 @@
+{
+  "as_of_world_day": 420,
+  "case_scope": "DOB-019",
+  "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.",
+  "query_scope": {
+    "since_day": 330
+  },
+  "records": [
+    {
+      "impact": "major",
+      "linked_incident": 5101,
+      "post_id": 7001,
+      "published_day": 412,
+      "state": "resolved",
+      "title": "Degraded checkout performance"
+    },
+    {
+      "impact": "minor",
+      "linked_incident": 5102,
+      "post_id": 7002,
+      "published_day": 415,
+      "state": "monitoring",
+      "title": "Elevated error rates on payments"
+    },
+    {
+      "impact": "major",
+      "linked_incident": 5103,
+      "post_id": 7003,
+      "published_day": 417,
+      "state": "resolved",
+      "title": "API latency affecting some customers"
+    },
+    {
+      "impact": "none",
+      "linked_incident": null,
+      "post_id": 13019,
+      "published_day": 419,
+      "state": "scheduled",
+      "title": "DOB-019: catalog cutover scheduled for 2026-03-07"
+    }
+  ],
+  "source": "customer-status history"
+}

task_files/dob100-019-rca-catalog-n-plus-one/material/19-the-current-owner-register.json

@@ -0,0 +1,57 @@
+{
+  "as_of_world_day": 420,
+  "case_scope": "DOB-019",
+  "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.",
+  "query_scope": {},
+  "records": [
+    {
+      "last_reviewed_day": 340,
+      "owning_team": "Commerce Platform",
+      "row_id": 1,
+      "service_label": "Checkout (commerce)",
+      "slack_channel": "#commerce",
+      "week_start": "sunday"
+    },
+    {
+      "last_reviewed_day": 340,
+      "owning_team": "Commerce Platform",
+      "row_id": 2,
+      "service_label": "Payments (commerce)",
+      "slack_channel": "#commerce",
+      "week_start": "sunday"
+    },
+    {
+      "last_reviewed_day": 210,
+      "owning_team": "Discovery Squad",
+      "row_id": 3,
+      "service_label": "Search (growth)",
+      "slack_channel": "#growth",
+      "week_start": "sunday"
+    },
+    {
+      "last_reviewed_day": 180,
+      "owning_team": "Edge Team",
+      "row_id": 4,
+      "service_label": "Gateway (platform)",
+      "slack_channel": "#edge",
+      "week_start": "sunday"
+    },
+    {
+      "last_reviewed_day": 355,
+      "owning_team": "Commerce Platform",
+      "row_id": 5,
+      "service_label": "Inventory (commerce)",
+      "slack_channel": "#commerce",
+      "week_start": "sunday"
+    },
+    {
+      "last_reviewed_day": 419,
+      "owning_team": "team-catalog",
+      "row_id": 12019,
+      "service_label": "catalog",
+      "slack_channel": "case-019-catalog",
+      "week_start": "monday"
+    }
+  ],
+  "source": "the current owner register"
+}

task_files/dob100-019-rca-catalog-n-plus-one/material/20-the-pagerduty-service-catalog.json

@@ -0,0 +1,39 @@
+{
+  "as_of_world_day": 420,
+  "case_scope": "DOB-019",
+  "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.",
+  "query_scope": {},
+  "records": [
+    {
+      "escalation_policy": "EP-Commerce",
+      "name": "checkout-api",
+      "pd_service_id": "PSVC001",
+      "status": "active"
+    },
+    {
+      "escalation_policy": "EP-Commerce",
+      "name": "payments-api",
+      "pd_service_id": "PSVC002",
+      "status": "active"
+    },
+    {
+      "escalation_policy": "EP-Platform",
+      "name": "edge-gateway",
+      "pd_service_id": "PSVC003",
+      "status": "active"
+    },
+    {
+      "escalation_policy": "EP-Growth",
+      "name": "search-svc",
+      "pd_service_id": "PSVC004",
+      "status": "active"
+    },
+    {
+      "escalation_policy": "EP-Commerce",
+      "name": "inventory-api",
+      "pd_service_id": "PSVC005",
+      "status": "active"
+    }
+  ],
+  "source": "the PagerDuty service catalog"
+}

task_files/dob100-020-rca-notifications-timeout/01-employee-request.md

@@ -0,0 +1 @@
+Notification delivery failures. The incident record describes the visible effect, but it does not establish whether the apparent owner, a dependency, or the deployed configuration is responsible. For notifications, the affected business boundary includes receipts, retry policy, delivery templates, and downstream messaging reliability. The disputed mechanism is deadline propagation, downstream waiting, retry amplification, and request cancellation. Work through the conflicting records, preserve genuine uncertainty, and state the supported operational conclusion in ordinary language. That finding is the release gate for the 2026-03-08 recovery of notifications, so the diagnosis and the readiness decision must describe the same operating reality. Can it make that date without taking capacity protected for another team, and is standard supply, paid expedite, or an exception the defensible tradeoff? Leave the dated, costed recommendation where the incoming owner can verify it.

task_files/dob100-020-rca-notifications-timeout/02-jira-work-item.csv

@@ -0,0 +1,2 @@
+assignee,component,created_day,issue_type,key,priority,project,resolution,status,summary,updated_day
+on-call,notifications,414,Task,DOB-020,High,DOB,,In Progress,"This is an investigation, not a change.",420

task_files/dob100-020-rca-notifications-timeout/03-cross-tracker-links.json

@@ -0,0 +1,7 @@
+[
+  {
+    "kind": "relates",
+    "source": "DOB-020",
+    "target": "GH-9020"
+  }
+]

task_files/dob100-020-rca-notifications-timeout/04-github-issue.json

@@ -0,0 +1,8 @@
+{
+  "created_day": 415,
+  "labels": "aiops_analysis,needs-correlation",
+  "number": 9020,
+  "repo": "novacart/notifications",
+  "state": "open",
+  "title": "Operational evidence for DOB-020"
+}

task_files/dob100-020-rca-notifications-timeout/05-current-operating-control.pdf

@@ -0,0 +1,44 @@
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+(Control OPS-CONTROL-2026.03 is effective for DOB-020 and supersedes OPS-CONTROL-2025.11. Establish) Tj
+T* (identity across Jira and the linked GitHub issue, compare the case-room report with live operational) Tj
+T* (records, follow task-specific approval and rollout controls, and verify writes from the system of) Tj
+T* (record. This page defines evidence precedence; it does not contain the task's conclusion. Change) Tj
+T* (windows for notifications: 2026-03-04, 2026-03-07, 2026-03-10, 2026-03-13 at 14:00Z; work outside) Tj
+T* (these windows requires incident-commander approval. Vendor capacity order VEND-20 and change) Tj
+T* (approval CHG-20 are the authoritative records for the cutover capacity plan.) Tj
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task_files/dob100-020-rca-notifications-timeout/07-case-room-thread.json

@@ -0,0 +1,26 @@
+[
+  {
+    "author": "release-manager",
+    "body": "Please resolve DOB-020. The Jira state is only intake; confirm the live systems.",
+    "channel": "case-020-notifications",
+    "message_id": 7
+  },
+  {
+    "author": "on-call",
+    "body": "For notifications, the first signal may be symptomatic. Check the linked records before changing production.",
+    "channel": "case-020-notifications",
+    "message_id": 8
+  },
+  {
+    "author": "former-owner",
+    "body": "I would follow OPS-CONTROL-2025.11, but that note may be stale. No one has verified it against today's state.",
+    "channel": "case-020-notifications",
+    "message_id": 9
+  },
+  {
+    "author": "customer-success",
+    "body": "The notifications cutover is committed for 2026-03-08; please state in the handoff whether the capacity plan lands on time and what it costs.",
+    "channel": "case-020-notifications",
+    "message_id": 10
+  }
+]

task_files/dob100-020-rca-notifications-timeout/08-pagerduty-change-events.csv

@@ -0,0 +1,3 @@
+change_id,day,pd_service_id,summary
+4,419,PD-DOB-020,DOB-020 intake evidence for notifications; outcome not yet established
+5,418,PD-DOB-020,Scaled the notifications production pool to 8 replicas across 4 zones (DOB-020 capacity baseline)

task_files/dob100-020-rca-notifications-timeout/11-source-inventory.csv

@@ -0,0 +1,7 @@
+case_id,source,status
+DOB-020,Jira,inspect
+DOB-020,GitHub,inspect
+DOB-020,Confluence,inspect
+DOB-020,Slack,inspect
+DOB-020,PagerDuty,inspect
+DOB-020,live service,inspect

task_files/dob100-020-rca-notifications-timeout/12-request-email.eml

@@ -0,0 +1,10 @@
+From: release-manager@novacart.example
+To: on-call@novacart.example
+Date: Tue, 03 Mar 2026 09:00:00 +0000
+Subject: Please resolve DOB-020
+Message-ID: <dob-020-dob-020@novacart.example>
+X-Work-Item: DOB-020
+MIME-Version: 1.0
+Content-Type: text/plain; charset=utf-8
+
+The tracker captures intake only. Reconcile the live systems and leave an auditable handoff; do not follow a copied runbook blindly.

task_files/dob100-020-rca-notifications-timeout/13-former-owner-email.eml

@@ -0,0 +1,10 @@
+From: release-manager@novacart.example
+To: on-call@novacart.example
+Date: Tue, 03 Mar 2026 09:00:00 +0000
+Subject: Old suggestion for DOB-020
+Message-ID: <dob-120-dob-020@novacart.example>
+X-Work-Item: DOB-020
+MIME-Version: 1.0
+Content-Type: text/plain; charset=utf-8
+
+I previously used OPS-CONTROL-2025.11. That may no longer be valid, and I did not verify today's production state.

task_files/dob100-020-rca-notifications-timeout/14-service-catalog.csv

@@ -0,0 +1,11 @@
+case_id,description,kind,language,name,repo_version,service_id,team,tier
+DOB-020,"Customer-facing storefront (Next.js): browse, cart, checkout UI.",frontend,typescript,storefront-web,v3.2.4,9001,growth,1
+DOB-020,"Public API edge: routing, auth, rate limiting, traffic weighting.",backend,go,api-gateway,v5.1.0,9002,platform,1
+DOB-020,"Product catalog, pricing, and merchandising.",backend,python,catalog,v1.9.2,9003,commerce,2
+DOB-020,Cart and checkout orchestration.,backend,python,checkout,v2.6.3,9004,commerce,1
+DOB-020,"Payment capture, refunds, and settlement.",backend,python,payments,v2.7.0,9005,commerce,1
+DOB-020,Email/SMS/push notification delivery.,worker,python,notifications,v1.4.8,9006,platform,2
+DOB-020,Product search and ranking.,backend,python,search,v3.0.5,9007,growth,2
+DOB-020,"Stock levels, reservations, and warehouse sync.",backend,java,inventory,v4.3.1,9008,commerce,2
+DOB-020,Product imagery and video delivery from the object store.,backend,python,media-service,v0.9.4,9009,growth,3
+DOB-020,Consumes the event queue and builds analytics rollups.,worker,python,analytics-worker,v2.1.7,9010,platform,3

task_files/dob100-020-rca-notifications-timeout/15-slo-export.csv

@@ -0,0 +1,2 @@
+case_id,description,metric,service,slo_id,threshold
+DOB-020,Notification delivery succeeds 98.5% of the time.,error_rate_pct,notifications,9510,1.5

task_files/dob100-020-rca-notifications-timeout/16-metrics-export.csv

@@ -0,0 +1,3 @@
+case_id,environment,metric,service,value
+DOB-020,production,error_rate_pct,notifications,3.6
+DOB-020,production,latency_p99_ms,notifications,240.0

task_files/dob100-020-rca-notifications-timeout/17-observability-log-slice.log

@@ -0,0 +1,2 @@
+{"case_id": "DOB-020", "environment": "production", "level": "INFO", "log_id": 9017, "message": "delivery queue healthy; smtp_pool=8", "service": "notifications"}
+{"case_id": "DOB-020", "environment": "production", "level": "ERROR", "log_id": 9022, "message": "outbound SMTP call hung indefinitely; smtp_timeout_ms=0 (no timeout configured)", "service": "notifications"}

task_files/dob100-020-rca-notifications-timeout/18-sentry-issues.json

@@ -0,0 +1,49 @@
+{
+  "case_id": "DOB-020",
+  "issues": [
+    {
+      "events": 2317,
+      "first_seen_day": 410,
+      "issue_id": "CHECKOUT-1A",
+      "last_seen_day": 420,
+      "level": "error",
+      "project_slug": "checkout-web",
+      "status": "unresolved",
+      "title": "TypeError: NoneType has no attribute 'amount'",
+      "users_affected": 890
+    },
+    {
+      "events": 1904,
+      "first_seen_day": 409,
+      "issue_id": "CHECKOUT-2B",
+      "last_seen_day": 420,
+      "level": "error",
+      "project_slug": "checkout-web",
+      "status": "unresolved",
+      "title": "TimeoutError: payments call exceeded 8000ms",
+      "users_affected": 1502
+    },
+    {
+      "events": 18422,
+      "first_seen_day": 405,
+      "issue_id": "PAY-9C",
+      "last_seen_day": 420,
+      "level": "error",
+      "project_slug": "payments-backend",
+      "status": "unresolved",
+      "title": "ConnectionTimeout: notifications call exceeded 30000ms",
+      "users_affected": 6210
+    },
+    {
+      "events": 640,
+      "first_seen_day": 414,
+      "issue_id": "SRCH-3D",
+      "last_seen_day": 419,
+      "level": "warning",
+      "project_slug": "search",
+      "status": "resolved",
+      "title": "IndexRefreshTimeout",
+      "users_affected": 210
+    }
+  ]
+}

task_files/dob100-020-rca-notifications-timeout/19-kubernetes-pods.yaml

@@ -0,0 +1,3 @@
+case_id: DOB-020
+items:
+  - {"image_tag": "v1.9.4", "memory_limit_mb": 512, "memory_usage_mb": 300, "namespace": "production", "node": "node-c1", "pending_reason": "", "phase": "Running", "pod": "notifications-1b7d-hh88", "restarts": 0, "service": "notifications"}

task_files/dob100-020-rca-notifications-timeout/20-kubernetes-events.log

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+{"case_id": "DOB-020", "count": 47, "day": 419, "event_id": 9002, "message": "Back-off restarting failed container analytics", "namespace": "production", "pod": "analytics-worker-7d9f-x2k1", "reason": "CrashLoopBackOff"}
+{"case_id": "DOB-020", "count": 39, "day": 420, "event_id": 9003, "message": "Container analytics exceeded its memory limit of 512Mi and was killed", "namespace": "production", "pod": "analytics-worker-7d9f-m4p8", "reason": "OOMKilled"}
+{"case_id": "DOB-020", "count": 1, "day": 417, "event_id": 9004, "message": "Stopping container gateway for rollout", "namespace": "production", "pod": "api-gateway-9f2e-cc33", "reason": "Killing"}
+{"case_id": "DOB-020", "count": 3, "day": 420, "event_id": 9005, "message": "The node was low on resource: ephemeral-storage. Container media was using 4Gi", "namespace": "production", "pod": "media-service-2e4f-ee55", "reason": "Evicted"}
+{"case_id": "DOB-020", "count": 214, "day": 419, "event_id": 9006, "message": "0/4 nodes are available: 4 node(s) didn't match Pod's node affinity/selector", "namespace": "production", "pod": "search-reindex-8c2a-gg77", "reason": "FailedScheduling"}
+{"case_id": "DOB-020", "count": 1, "day": 420, "event_id": 9007, "message": "Node node-c1 status is now: NodeNotReady", "namespace": "production", "pod": "notifications-1b7d-hh88", "reason": "NodeNotReady"}
+{"case_id": "DOB-020", "count": 96, "day": 418, "event_id": 9008, "message": "Error: container has runAsNonRoot and image will run as root", "namespace": "production", "pod": "inventory-migrator-4d9e-ii99", "reason": "Failed"}

task_files/dob100-020-rca-notifications-timeout/21-deployment-history.json

@@ -0,0 +1,21 @@
+{
+  "case_id": "DOB-020",
+  "deployments": [
+    {
+      "canary_percent": 100,
+      "deployment_id": 9261,
+      "environment": "staging",
+      "service": "notifications",
+      "status": "succeeded",
+      "version": "v1.4.8"
+    },
+    {
+      "canary_percent": 100,
+      "deployment_id": 9262,
+      "environment": "production",
+      "service": "notifications",
+      "status": "succeeded",
+      "version": "v1.4.8"
+    }
+  ]
+}

task_files/dob100-020-rca-notifications-timeout/22-ci-runs.csv

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+case_id,status
+DOB-020,no matching rows in this source

task_files/dob100-020-rca-notifications-timeout/23-pull-request-context.json

@@ -0,0 +1,4 @@
+{
+  "case_id": "DOB-020",
+  "pull_requests": []
+}

task_files/dob100-020-rca-notifications-timeout/24-migration-state.sql

@@ -0,0 +1,2 @@
+-- case_id: DOB-020
+

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task_files/dob100-020-rca-notifications-timeout/26-approval-policy.md

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+
+OPS-CONTROL-2026.03 is operative. Irreversible actions require the approval recorded in the live policy system. Difficulty is not a reason to seek approval, and approval is not evidence that a proposed outcome is correct.

task_files/dob100-020-rca-notifications-timeout/27-current-versus-stale-notes.txt

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+DOB-020 has a current control (OPS-CONTROL-2026.03) and a retained retired note (OPS-CONTROL-2025.11). Resolve effective status and corroborate the underlying facts; filenames and display names are not authority.

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+T* (record for PD-DOB-020; replicas reserved for another team's freeze in the Linear capacity register) Tj
+T* (\(CAP-20\) are not usable. Any shortfall is covered only by confirmed CloudCap capacity \(Jira order) Tj
+T* (VEND-20\) and becomes effective in the next published change window on the current operating control) Tj
+T* (page. Plan selection: choose the lowest-cost authorised plan whose completion is on or before the) Tj
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+T* (earliest authorised plan and report the shortfall honestly as LATE. Releasing reserved capacity or) Tj
+T* (working outside a change window needs incident-commander approval beyond change approval CHG-20.) Tj
+T* (Record the plan as the reconciliation answer to question DOB-020-capacity-plan: a JSON object with) Tj
+T* (the keys business_need_date, replicas_per_zone, production_zones, required_replicas,) Tj
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task_files/dob100-020-rca-notifications-timeout/29-vendor-capacity-order.csv

@@ -0,0 +1,2 @@
+assignee,component,created_day,issue_type,key,priority,project,resolution,status,summary,updated_day
+procurement,notifications,416,Vendor Order,VEND-20,Medium,VEND,Confirmed,Done,"CloudCap capacity order for DOB-020: 2 notifications replicas, standard delivery 2026-03-07, expedited delivery 2026-03-04 for USD 1500",419

task_files/dob100-020-rca-notifications-timeout/30-change-approval-record.csv

@@ -0,0 +1,2 @@
+assignee,component,created_day,issue_type,key,priority,project,resolution,status,summary,updated_day
+change-advisory,notifications,417,Change,CHG-20,Medium,CHG,Approved,Done,Change approval CHG-20 for DOB-020: the standard and expedited CloudCap capacity plans for notifications are approved within the published change windows; releasing reserved capacity or executing outside a window is not approved,419

task_files/dob100-020-rca-notifications-timeout/31-capacity-reservation-register.json

@@ -0,0 +1,14 @@
+{
+  "case_id": "DOB-020",
+  "issues": [
+    {
+      "created_day": 417,
+      "identifier": "CAP-20",
+      "label": "capacity",
+      "priority": 3,
+      "state": "In Progress",
+      "team": "team-notifications",
+      "title": "2 notifications replicas reserved for the checkout freeze until 2026-03-11; early release needs incident-commander approval and a USD 1200 re-provisioning charge (DOB-020)"
+    }
+  ]
+}

task_files/dob100-020-rca-notifications-timeout/32-customer-cutover-notice.json

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+{
+  "case_id": "DOB-020",
+  "posts": [
+    {
+      "impact": "none",
+      "linked_incident": null,
+      "post_id": 13020,
+      "published_day": 419,
+      "state": "scheduled",
+      "title": "DOB-020: notifications cutover scheduled for 2026-03-08"
+    }
+  ]
+}

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+}

task_files/dob100-020-rca-notifications-timeout/material/01-the-authoritative-jira-work-item.json

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+{
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+}

task_files/dob100-020-rca-notifications-timeout/material/02-the-cross-tracker-link-registry.json

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+}

task_files/dob100-020-rca-notifications-timeout/material/03-the-linked-github-issue-population.json

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task_files/dob100-020-rca-notifications-timeout/material/04-the-operating-control-index.json

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