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It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "repo": "novacart/notifications", + "state": "open" + }, + "records": [ + { + "created_day": 415, + "labels": "aiops_analysis,needs-correlation", + "number": 9005, + "repo": "novacart/notifications", + "state": "open", + "title": "Operational evidence for DOB-005" + } + ], + "source": "the linked GitHub issue population" +} diff --git a/task_files/dob100-005-rca-notifications-node-deadlock/material/04-the-operating-control-index.json b/task_files/dob100-005-rca-notifications-node-deadlock/material/04-the-operating-control-index.json new file mode 100644 index 0000000000000000000000000000000000000000..7434729e07ec575e495cb883e17d6d9680ba625e --- /dev/null +++ b/task_files/dob100-005-rca-notifications-node-deadlock/material/04-the-operating-control-index.json @@ -0,0 +1,33 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-005", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "query": "DOB-005", + "space": "OPS" + }, + "records": [ + { + "last_updated_day": 420, + "page_id": 10005, + "space": "OPS", + "stale": 0, + "title": "DOB-005 current operating control" + }, + { + "last_updated_day": 310, + "page_id": 11005, + "space": "OPS", + "stale": 1, + "title": "DOB-005 retired shortcut note" + }, + { + "last_updated_day": 420, + "page_id": 14005, + "space": "OPS", + "stale": 0, + "title": "DOB-005 change-readiness standard for notifications" + } + ], + "source": "the operating-control index" +} diff --git a/task_files/dob100-005-rca-notifications-node-deadlock/material/05-the-exact-control-revision.json b/task_files/dob100-005-rca-notifications-node-deadlock/material/05-the-exact-control-revision.json new file mode 100644 index 0000000000000000000000000000000000000000..b72a3257e7db364a90d5ec1feb82f1a0c3d637f2 --- /dev/null +++ b/task_files/dob100-005-rca-notifications-node-deadlock/material/05-the-exact-control-revision.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-005", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "page_id": 10005 + }, + "records": { + "body": "Control OPS-CONTROL-2026.03 is effective for DOB-005 and supersedes OPS-CONTROL-2025.11. Establish identity across Jira and the linked GitHub issue, compare the case-room report with live operational records, follow task-specific approval and rollout controls, and verify writes from the system of record. This page defines evidence precedence; it does not contain the task's conclusion. Change windows for notifications: 2026-03-05, 2026-03-08, 2026-03-11, 2026-03-14 at 14:00Z; work outside these windows requires incident-commander approval. Vendor capacity order VEND-5 and change approval CHG-5 are the authoritative records for the cutover capacity plan.", + "last_updated_day": 420, + "page_id": 10005, + "space": "OPS", + "stale": 0, + "title": "DOB-005 current operating control" + }, + "source": "the exact control revision" +} diff --git a/task_files/dob100-005-rca-notifications-node-deadlock/material/06-the-exact-control-revision.json b/task_files/dob100-005-rca-notifications-node-deadlock/material/06-the-exact-control-revision.json new file mode 100644 index 0000000000000000000000000000000000000000..6262f0baa3063ef383f1d752a768a590e33bd305 --- /dev/null +++ b/task_files/dob100-005-rca-notifications-node-deadlock/material/06-the-exact-control-revision.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-005", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "page_id": 11005 + }, + "records": { + "body": "Retired control OPS-CONTROL-2025.11 for DOB-005. This draft recommends trusting the first alert and closing the tracker after a single-system check. It is retained for audit history and was superseded by OPS-CONTROL-2026.03.", + "last_updated_day": 310, + "page_id": 11005, + "space": "OPS", + "stale": 1, + "title": "DOB-005 retired shortcut note" + }, + "source": "the exact control revision" +} diff --git a/task_files/dob100-005-rca-notifications-node-deadlock/material/07-the-case-room-conversation.json b/task_files/dob100-005-rca-notifications-node-deadlock/material/07-the-case-room-conversation.json new file mode 100644 index 0000000000000000000000000000000000000000..8c30c0230d9fc16951d140450a9512b8a91d0d19 --- /dev/null +++ b/task_files/dob100-005-rca-notifications-node-deadlock/material/07-the-case-room-conversation.json @@ -0,0 +1,36 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-005", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "channel": "case-005-notifications", + "limit": 50 + }, + "records": [ + { + "author": "customer-success", + "body": "The notifications cutover is committed for 2026-03-05; please state in the handoff whether the capacity plan lands on time and what it costs.", + "channel": "case-005-notifications", + "message_id": 10 + }, + { + "author": "former-owner", + "body": "I would follow OPS-CONTROL-2025.11, but that note may be stale. No one has verified it against today's state.", + "channel": "case-005-notifications", + "message_id": 9 + }, + { + "author": "on-call", + "body": "For notifications, the first signal may be symptomatic. Check the linked records before changing production.", + "channel": "case-005-notifications", + "message_id": 8 + }, + { + "author": "release-manager", + "body": "Please resolve DOB-005. The Jira state is only intake; confirm the live systems.", + "channel": "case-005-notifications", + "message_id": 7 + } + ], + "source": "the case-room conversation" +} diff --git a/task_files/dob100-005-rca-notifications-node-deadlock/material/08-the-pagerduty-change-event-history.json b/task_files/dob100-005-rca-notifications-node-deadlock/material/08-the-pagerduty-change-event-history.json new file mode 100644 index 0000000000000000000000000000000000000000..213ee29c0cd0bc1052641995bc67742cb87acccf --- /dev/null +++ b/task_files/dob100-005-rca-notifications-node-deadlock/material/08-the-pagerduty-change-event-history.json @@ -0,0 +1,24 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-005", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "pd_service_id": "PD-DOB-005", + "since_day": 330 + }, + "records": [ + { + "change_id": 5, + "day": 418, + "pd_service_id": "PD-DOB-005", + "summary": "Scaled the notifications production pool to 13 replicas across 4 zones (DOB-005 capacity baseline)" + }, + { + "change_id": 4, + "day": 419, + "pd_service_id": "PD-DOB-005", + "summary": "DOB-005 intake evidence for notifications; outcome not yet established" + } + ], + "source": "the PagerDuty change-event history" +} diff --git a/task_files/dob100-005-rca-notifications-node-deadlock/material/09-the-current-customer-status-record.json b/task_files/dob100-005-rca-notifications-node-deadlock/material/09-the-current-customer-status-record.json new file mode 100644 index 0000000000000000000000000000000000000000..b82e616fddd34158bae4a9c65a21e7ca8410256b --- /dev/null +++ b/task_files/dob100-005-rca-notifications-node-deadlock/material/09-the-current-customer-status-record.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-005", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "limit": 20 + }, + "records": [ + { + "body": "Catalog read replica maintenance completed with no customer impact.", + "post_id": 1, + "state": "resolved", + "title": "Scheduled maintenance completed" + } + ], + "source": "the current customer-status record" +} diff --git a/task_files/dob100-005-rca-notifications-node-deadlock/material/10-the-live-dependency-path.json b/task_files/dob100-005-rca-notifications-node-deadlock/material/10-the-live-dependency-path.json new file mode 100644 index 0000000000000000000000000000000000000000..79d6aafd46fe60c35ebf6074d381c6352729066e --- /dev/null +++ b/task_files/dob100-005-rca-notifications-node-deadlock/material/10-the-live-dependency-path.json @@ -0,0 +1,19 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-005", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "from_service": "notifications" + }, + "records": [ + { + "from_service": "notifications", + "note": "", + "observed_day": 419, + "path_id": 9955, + "state": "open", + "to_target": "rabbitmq" + } + ], + "source": "the live dependency path" +} diff --git a/task_files/dob100-005-rca-notifications-node-deadlock/material/11-live-kubernetes-pod-state.json b/task_files/dob100-005-rca-notifications-node-deadlock/material/11-live-kubernetes-pod-state.json new file mode 100644 index 0000000000000000000000000000000000000000..324bb3001b1df98f094cf3ff1b18503679945f7e --- /dev/null +++ b/task_files/dob100-005-rca-notifications-node-deadlock/material/11-live-kubernetes-pod-state.json @@ -0,0 +1,23 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-005", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "service": "notifications" + }, + "records": [ + { + "image_tag": "v1.9.4", + "memory_limit_mb": 512, + "memory_usage_mb": 300, + "namespace": "production", + "node": "node-c1", + "pending_reason": "", + "phase": "Running", + "pod": "notifications-1b7d-hh88", + "restarts": 0, + "service": "notifications" + } + ], + "source": "live Kubernetes pod state" +} diff --git a/task_files/dob100-005-rca-notifications-node-deadlock/material/12-runtime-resource-and-process-state.json b/task_files/dob100-005-rca-notifications-node-deadlock/material/12-runtime-resource-and-process-state.json new file mode 100644 index 0000000000000000000000000000000000000000..9a35dfbb7aa8bf78dfc84f05782a8f7f80c869bf --- /dev/null +++ b/task_files/dob100-005-rca-notifications-node-deadlock/material/12-runtime-resource-and-process-state.json @@ -0,0 +1,18 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-005", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "service": "notifications" + }, + "records": [ + { + "gc_collections_per_min": 4, + "gc_pause_p99_ms": 14, + "heap_used_pct": 35, + "service": "notifications", + "threads": 40 + } + ], + "source": "runtime resource and process state" +} diff --git a/task_files/dob100-005-rca-notifications-node-deadlock/material/13-the-employee-work-item.json b/task_files/dob100-005-rca-notifications-node-deadlock/material/13-the-employee-work-item.json new file mode 100644 index 0000000000000000000000000000000000000000..c97300b07c4464406181ef1342507f2a989815f2 --- /dev/null +++ b/task_files/dob100-005-rca-notifications-node-deadlock/material/13-the-employee-work-item.json @@ -0,0 +1,20 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-005", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "key": "OPS-127" + }, + "records": { + "assignee": "", + "description": "Perform a root-cause analysis for notifications-unreachable and report service, fault type and the offending key with submit_diagnosis. Read-only investigation.", + "key": "OPS-127", + "priority": "critical", + "service": "notifications", + "status": "open", + "ticket_id": 9167, + "title": "Root cause: notifications are not being delivered", + "type": "incident" + }, + "source": "the employee work item" +} diff --git a/task_files/dob100-005-rca-notifications-node-deadlock/material/14-the-exact-control-revision.json b/task_files/dob100-005-rca-notifications-node-deadlock/material/14-the-exact-control-revision.json new file mode 100644 index 0000000000000000000000000000000000000000..50fc32589dd0e61813ca2e47966d5d1ec072c3ff --- /dev/null +++ b/task_files/dob100-005-rca-notifications-node-deadlock/material/14-the-exact-control-revision.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-005", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "page_id": 14005 + }, + "records": { + "body": "Change-readiness standard for DOB-005 (notifications), effective under OPS-CONTROL-2026.03. Before the notifications cutover is declared ready, the production pool must hold 3 healthy serving replicas in every production zone. The zone count and the current pool size are the PagerDuty scale record for PD-DOB-005; replicas reserved for another team's freeze in the Linear capacity register (CAP-5) are not usable. Any shortfall is covered only by confirmed CloudCap capacity (Jira order VEND-5) and becomes effective in the next published change window on the current operating control page. Plan selection: choose the lowest-cost authorised plan whose completion is on or before the customer cutover date published on the status page; if no authorised plan meets it, choose the earliest authorised plan and report the shortfall honestly as LATE. Releasing reserved capacity or working outside a change window needs incident-commander approval beyond change approval CHG-5. Record the plan as the reconciliation answer to question DOB-005-capacity-plan: a JSON object with the keys business_need_date, replicas_per_zone, production_zones, required_replicas, observed_replicas, reserved_replicas, usable_replicas, replica_gap, quantity_unit, standard_capacity_date, expedited_capacity_date, capacity_request_replicas, next_change_window, standard_plan_completion, expedited_plan_completion, reserved_release_completion, recommended_option, recommended_outcome_date, recommended_incremental_cost_usd, escalation_approval_required, approval_reference, outcome_vs_control_days, decision_timing_status. Dates are ISO (YYYY-MM-DD); the unit is 'replicas'; escalation_approval_required is 1 when a listed plan needs approval beyond the change approval; outcome_vs_control_days is completion minus cutover (positive means late); decision_timing_status is ON_TIME or LATE.", + "last_updated_day": 420, + "page_id": 14005, + "space": "OPS", + "stale": 0, + "title": "DOB-005 change-readiness standard for notifications" + }, + "source": "the exact control revision" +} diff --git a/task_files/dob100-005-rca-notifications-node-deadlock/material/15-the-authoritative-jira-work-item.json b/task_files/dob100-005-rca-notifications-node-deadlock/material/15-the-authoritative-jira-work-item.json new file mode 100644 index 0000000000000000000000000000000000000000..9f1049925252967cf1cbc30b23006208965354a8 --- /dev/null +++ b/task_files/dob100-005-rca-notifications-node-deadlock/material/15-the-authoritative-jira-work-item.json @@ -0,0 +1,23 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-005", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "key": "VEND-5" + }, + "records": { + "assignee": "procurement", + "component": "notifications", + "created_day": 416, + "issue_type": "Vendor Order", + "key": "VEND-5", + "links": [], + "priority": "Medium", + "project": "VEND", + "resolution": "Confirmed", + "status": "Done", + "summary": "CloudCap capacity order for DOB-005: 3 notifications replicas, standard delivery 2026-03-07, expedited delivery 2026-03-04 for USD 1350", + "updated_day": 419 + }, + "source": "the authoritative Jira work item" +} diff --git a/task_files/dob100-005-rca-notifications-node-deadlock/material/16-the-authoritative-jira-work-item.json b/task_files/dob100-005-rca-notifications-node-deadlock/material/16-the-authoritative-jira-work-item.json new file mode 100644 index 0000000000000000000000000000000000000000..5887c72b5ff663a709515a420b590d42a3a51604 --- /dev/null +++ b/task_files/dob100-005-rca-notifications-node-deadlock/material/16-the-authoritative-jira-work-item.json @@ -0,0 +1,23 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-005", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "key": "CHG-5" + }, + "records": { + "assignee": "change-advisory", + "component": "notifications", + "created_day": 417, + "issue_type": "Change", + "key": "CHG-5", + "links": [], + "priority": "Medium", + "project": "CHG", + "resolution": "Approved", + "status": "Done", + "summary": "Change approval CHG-5 for DOB-005: the standard and expedited CloudCap capacity plans for notifications are approved within the published change windows; releasing reserved capacity or executing outside a window is not approved", + "updated_day": 419 + }, + "source": "the authoritative Jira work item" +} diff --git a/task_files/dob100-005-rca-notifications-node-deadlock/material/17-the-linked-planning-tracker.json b/task_files/dob100-005-rca-notifications-node-deadlock/material/17-the-linked-planning-tracker.json new file mode 100644 index 0000000000000000000000000000000000000000..5a453466d308acfdc74ee2592cfbbea329804b9d --- /dev/null +++ b/task_files/dob100-005-rca-notifications-node-deadlock/material/17-the-linked-planning-tracker.json @@ -0,0 +1,20 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-005", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "team": "team-notifications" + }, + "records": [ + { + "created_day": 417, + "identifier": "CAP-5", + "label": "capacity", + "priority": 3, + "state": "In Progress", + "team": "team-notifications", + "title": "4 notifications replicas reserved for the search freeze until 2026-03-08; early release needs incident-commander approval and a USD 1200 re-provisioning charge (DOB-005)" + } + ], + "source": "the linked planning tracker" +} diff --git a/task_files/dob100-005-rca-notifications-node-deadlock/material/18-customer-status-history.json b/task_files/dob100-005-rca-notifications-node-deadlock/material/18-customer-status-history.json new file mode 100644 index 0000000000000000000000000000000000000000..9db9a7c3817de0a18cd267a792094e1fa2937eeb --- /dev/null +++ b/task_files/dob100-005-rca-notifications-node-deadlock/material/18-customer-status-history.json @@ -0,0 +1,43 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-005", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "since_day": 330 + }, + "records": [ + { + "impact": "major", + "linked_incident": 5101, + "post_id": 7001, + "published_day": 412, + "state": "resolved", + "title": "Degraded checkout performance" + }, + { + "impact": "minor", + "linked_incident": 5102, + "post_id": 7002, + "published_day": 415, + "state": "monitoring", + "title": "Elevated error rates on payments" + }, + { + "impact": "major", + "linked_incident": 5103, + "post_id": 7003, + "published_day": 417, + "state": "resolved", + "title": "API latency affecting some customers" + }, + { + "impact": "none", + "linked_incident": null, + "post_id": 13005, + "published_day": 419, + "state": "scheduled", + "title": "DOB-005: notifications cutover scheduled for 2026-03-05" + } + ], + "source": "customer-status history" +} diff --git a/task_files/dob100-005-rca-notifications-node-deadlock/material/19-the-current-owner-register.json b/task_files/dob100-005-rca-notifications-node-deadlock/material/19-the-current-owner-register.json new file mode 100644 index 0000000000000000000000000000000000000000..7e083670d3e3cc0a5a851d1de8672766e0588ffb --- /dev/null +++ b/task_files/dob100-005-rca-notifications-node-deadlock/material/19-the-current-owner-register.json @@ -0,0 +1,57 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-005", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": {}, + "records": [ + { + "last_reviewed_day": 340, + "owning_team": "Commerce Platform", + "row_id": 1, + "service_label": "Checkout (commerce)", + "slack_channel": "#commerce", + "week_start": "sunday" + }, + { + "last_reviewed_day": 340, + "owning_team": "Commerce Platform", + "row_id": 2, + "service_label": "Payments (commerce)", + "slack_channel": "#commerce", + "week_start": "sunday" + }, + { + "last_reviewed_day": 210, + "owning_team": "Discovery Squad", + "row_id": 3, + "service_label": "Search (growth)", + "slack_channel": "#growth", + "week_start": "sunday" + }, + { + "last_reviewed_day": 180, + "owning_team": "Edge Team", + "row_id": 4, + "service_label": "Gateway (platform)", + "slack_channel": "#edge", + "week_start": "sunday" + }, + { + "last_reviewed_day": 355, + "owning_team": "Commerce Platform", + "row_id": 5, + "service_label": "Inventory (commerce)", + "slack_channel": "#commerce", + "week_start": "sunday" + }, + { + "last_reviewed_day": 419, + "owning_team": "team-notifications", + "row_id": 12005, + "service_label": "notifications", + "slack_channel": "case-005-notifications", + "week_start": "monday" + } + ], + "source": "the current owner register" +} diff --git a/task_files/dob100-005-rca-notifications-node-deadlock/material/20-the-pagerduty-service-catalog.json b/task_files/dob100-005-rca-notifications-node-deadlock/material/20-the-pagerduty-service-catalog.json new file mode 100644 index 0000000000000000000000000000000000000000..59ec3ded2e9ffd1964fb18a5c681e310e8f2800c --- /dev/null +++ b/task_files/dob100-005-rca-notifications-node-deadlock/material/20-the-pagerduty-service-catalog.json @@ -0,0 +1,39 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-005", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": {}, + "records": [ + { + "escalation_policy": "EP-Commerce", + "name": "checkout-api", + "pd_service_id": "PSVC001", + "status": "active" + }, + { + "escalation_policy": "EP-Commerce", + "name": "payments-api", + "pd_service_id": "PSVC002", + "status": "active" + }, + { + "escalation_policy": "EP-Platform", + "name": "edge-gateway", + "pd_service_id": "PSVC003", + "status": "active" + }, + { + "escalation_policy": "EP-Growth", + "name": "search-svc", + "pd_service_id": "PSVC004", + "status": "active" + }, + { + "escalation_policy": "EP-Commerce", + "name": "inventory-api", + "pd_service_id": "PSVC005", + "status": "active" + } + ], + "source": "the PagerDuty service catalog" +} diff --git a/task_files/dob100-006-rca-search-unscheduled-reindex/01-employee-request.md b/task_files/dob100-006-rca-search-unscheduled-reindex/01-employee-request.md index 6fe4788d3522e446b3df6f6f0ac03a2274a3d33e..8f2c76f7ddee2fe7bc177056d915310569fac0a3 100644 --- a/task_files/dob100-006-rca-search-unscheduled-reindex/01-employee-request.md +++ b/task_files/dob100-006-rca-search-unscheduled-reindex/01-employee-request.md @@ -1 +1 @@ -The weekly reliability council needs a reproducible answer before it closes the action item. Keep this to an investigation; production should remain unchanged. OPS-126 — Root cause: search results are stale Get to the bottom of search-stale-index: not just which service, but the mechanism and the exact setting responsible. The service's own code is not necessarily where this lives — confirm it against the state of the system rather than inferring it from the symptom alone. Leave an audit-ready diagnosis for 'search-stale-index' that names the responsible service, the fault type, the offending key, and your evidence. The work item is DOB-006 for search. Its business boundary is index freshness, query relevance, cache behavior, and shopper discovery latency. Reconcile current authority with live state, make only supported changes, and leave a case-room handoff that you have reopened and verified. +Search results are stale. The incident record describes the visible effect, but it does not establish whether the apparent owner, a dependency, or the deployed configuration is responsible. For search, the affected business boundary includes index freshness, query relevance, cache behavior, and shopper discovery latency. Determine what the operating evidence supports today and explain why stale records or plausible shortcuts do not change the answer. The incident owner will use this conclusion for the 2026-03-05 release of search; a diagnosis that cannot support that decision is not finished. Which of the available capacity paths is actually supportable once protected load, delivery commitments, change windows, cost, and approval authority are taken seriously? Record the realistic date and any shortfall. diff --git a/task_files/dob100-006-rca-search-unscheduled-reindex/02-jira-work-item.csv b/task_files/dob100-006-rca-search-unscheduled-reindex/02-jira-work-item.csv index eecb75b96eba886bfb861d9c1dc4ddbb6840db09..d0f395ef51b4b50a9d4cddcdbfdfeeae7e50e02f 100644 --- a/task_files/dob100-006-rca-search-unscheduled-reindex/02-jira-work-item.csv +++ b/task_files/dob100-006-rca-search-unscheduled-reindex/02-jira-work-item.csv @@ -1,2 +1,2 @@ assignee,component,created_day,issue_type,key,priority,project,resolution,status,summary,updated_day -on-call,search,94,Task,DOB-006,High,DOB,,In Progress,"This is an investigation, not a change.",100 +on-call,search,414,Task,DOB-006,High,DOB,,In Progress,"This is an investigation, not a change.",420 diff --git a/task_files/dob100-006-rca-search-unscheduled-reindex/04-github-issue.json b/task_files/dob100-006-rca-search-unscheduled-reindex/04-github-issue.json index 818852533660d0bb3de4820b945061c236afe6f5..3bf4d4b7784ad943e84fe00ac10b313f31f1f983 100644 --- a/task_files/dob100-006-rca-search-unscheduled-reindex/04-github-issue.json +++ b/task_files/dob100-006-rca-search-unscheduled-reindex/04-github-issue.json @@ -1,5 +1,5 @@ { - "created_day": 95, + "created_day": 415, "labels": "aiops_analysis,needs-correlation", "number": 9006, "repo": "novacart/search", diff --git a/task_files/dob100-006-rca-search-unscheduled-reindex/05-current-operating-control.pdf b/task_files/dob100-006-rca-search-unscheduled-reindex/05-current-operating-control.pdf index f641a2ad267dddefc45a170fb67b117dfe746517..463a878433bed0b535636b984fa9e3a887603dc9 100644 --- a/task_files/dob100-006-rca-search-unscheduled-reindex/05-current-operating-control.pdf +++ b/task_files/dob100-006-rca-search-unscheduled-reindex/05-current-operating-control.pdf @@ -10,13 +10,19 @@ endobj << /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Resources << /Font << /F1 5 0 R >> >> /Contents 4 0 R >> endobj 4 0 obj -<< /Length 141 >> +<< /Length 737 >> stream BT /F1 9 Tf 54 750 Td 11 TL -(Control OPS-CONTROL-2026.03 is effective for DOB-006 and supersedes OPS-CONTROL-2025.11. Establish identi) Tj +(Control OPS-CONTROL-2026.03 is effective for DOB-006 and supersedes OPS-CONTROL-2025.11. Establish) Tj +T* (identity across Jira and the linked GitHub issue, compare the case-room report with live operational) Tj +T* (records, follow task-specific approval and rollout controls, and verify writes from the system of) Tj +T* (record. This page defines evidence precedence; it does not contain the task's conclusion. Change) Tj +T* (windows for search: 2026-03-04, 2026-03-07, 2026-03-10, 2026-03-13 at 14:00Z; work outside these) Tj +T* (windows requires incident-commander approval. Vendor capacity order VEND-6 and change approval CHG-6) Tj +T* (are the authoritative records for the cutover capacity plan.) Tj ET endstream endobj @@ -30,9 +36,9 @@ xref 0000000064 00000 n 0000000121 00000 n 0000000247 00000 n -0000000439 00000 n +0000001035 00000 n trailer << /Size 6 /Root 1 0 R >> startxref -509 +1105 %%EOF diff --git a/task_files/dob100-006-rca-search-unscheduled-reindex/06-retired-shortcut-note.pdf b/task_files/dob100-006-rca-search-unscheduled-reindex/06-retired-shortcut-note.pdf index be21109e7ee72460249f4cfa01ca6c15bdc9fa46..975bd6303e8fcbf9877e22af29c4b195e2cc3e67 100644 --- a/task_files/dob100-006-rca-search-unscheduled-reindex/06-retired-shortcut-note.pdf +++ b/task_files/dob100-006-rca-search-unscheduled-reindex/06-retired-shortcut-note.pdf @@ -10,13 +10,15 @@ endobj << /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Resources << /Font << /F1 5 0 R >> >> /Contents 4 0 R >> endobj 4 0 obj -<< /Length 141 >> +<< /Length 276 >> stream BT /F1 9 Tf 54 750 Td 11 TL -(Retired control OPS-CONTROL-2025.11 for DOB-006. This draft recommends trusting the first alert and closi) Tj +(Retired control OPS-CONTROL-2025.11 for DOB-006. This draft recommends trusting the first alert and) Tj +T* (closing the tracker after a single-system check. It is retained for audit history and was superseded) Tj +T* (by OPS-CONTROL-2026.03.) Tj ET endstream endobj @@ -30,9 +32,9 @@ xref 0000000064 00000 n 0000000121 00000 n 0000000247 00000 n -0000000439 00000 n +0000000574 00000 n trailer << /Size 6 /Root 1 0 R >> startxref -509 +644 %%EOF diff --git a/task_files/dob100-006-rca-search-unscheduled-reindex/07-case-room-thread.json b/task_files/dob100-006-rca-search-unscheduled-reindex/07-case-room-thread.json index 0804deffcf8ecbdaa58a2970f21a159730387eb6..d3ea8b0da6cde0ff7ea7ff750f9cdde8f4f46377 100644 --- a/task_files/dob100-006-rca-search-unscheduled-reindex/07-case-room-thread.json +++ b/task_files/dob100-006-rca-search-unscheduled-reindex/07-case-room-thread.json @@ -16,5 +16,11 @@ "body": "I would follow OPS-CONTROL-2025.11, but that note may be stale. No one has verified it against today's state.", "channel": "case-006-search", "message_id": 9 + }, + { + "author": "customer-success", + "body": "The search cutover is committed for 2026-03-05; please state in the handoff whether the capacity plan lands on time and what it costs.", + "channel": "case-006-search", + "message_id": 10 } ] diff --git a/task_files/dob100-006-rca-search-unscheduled-reindex/08-pagerduty-change-events.csv b/task_files/dob100-006-rca-search-unscheduled-reindex/08-pagerduty-change-events.csv index 819ce82fb9277bbea1311ae6583f4d17dcde18d1..450e21d17a9e6147ce994ea576236370f874e287 100644 --- a/task_files/dob100-006-rca-search-unscheduled-reindex/08-pagerduty-change-events.csv +++ b/task_files/dob100-006-rca-search-unscheduled-reindex/08-pagerduty-change-events.csv @@ -1,2 +1,3 @@ change_id,day,pd_service_id,summary -4,99,PD-DOB-006,DOB-006 intake evidence for search; outcome not yet established +4,419,PD-DOB-006,DOB-006 intake evidence for search; outcome not yet established +5,418,PD-DOB-006,Scaled the search production pool to 8 replicas across 2 zones (DOB-006 capacity baseline) diff --git a/task_files/dob100-006-rca-search-unscheduled-reindex/09-service-owner-register.xlsx b/task_files/dob100-006-rca-search-unscheduled-reindex/09-service-owner-register.xlsx index f47611dde3a9f3945eb610a6c6b0b3140c4a3712..553cd0f2dff7ef5ba23ed4c8160295799e8d2a40 100644 Binary files a/task_files/dob100-006-rca-search-unscheduled-reindex/09-service-owner-register.xlsx and b/task_files/dob100-006-rca-search-unscheduled-reindex/09-service-owner-register.xlsx differ diff --git a/task_files/dob100-006-rca-search-unscheduled-reindex/10-release-calendar.xlsx b/task_files/dob100-006-rca-search-unscheduled-reindex/10-release-calendar.xlsx index ee7db03890543dbd0174b900f35318a9d07d52f9..5cab7378227353cc001e669e7aeacb050f14a5d3 100644 Binary files a/task_files/dob100-006-rca-search-unscheduled-reindex/10-release-calendar.xlsx and b/task_files/dob100-006-rca-search-unscheduled-reindex/10-release-calendar.xlsx differ diff --git a/task_files/dob100-006-rca-search-unscheduled-reindex/28-change-readiness-standard.pdf b/task_files/dob100-006-rca-search-unscheduled-reindex/28-change-readiness-standard.pdf new file mode 100644 index 0000000000000000000000000000000000000000..bdd84e2283fb93165e86427f586997df3f303a1b --- /dev/null +++ b/task_files/dob100-006-rca-search-unscheduled-reindex/28-change-readiness-standard.pdf @@ -0,0 +1,58 @@ +%PDF-1.4 +%âãÏÓ +1 0 obj +<< /Type /Catalog /Pages 2 0 R >> +endobj +2 0 obj +<< /Type /Pages /Kids [3 0 R] /Count 1 >> +endobj +3 0 obj +<< /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Resources << /Font << /F1 5 0 R >> >> /Contents 4 0 R >> +endobj +4 0 obj +<< /Length 2101 >> +stream +BT +/F1 9 Tf +54 750 Td +11 TL +(DOB-006 change-readiness standard for search) Tj +T* (Change-readiness standard for DOB-006 \(search\), effective under OPS-CONTROL-2026.03. Before the) Tj +T* (search cutover is declared ready, the production pool must hold 4 healthy serving replicas in every) Tj +T* (production zone. The zone count and the current pool size are the PagerDuty scale record for) Tj +T* (PD-DOB-006; replicas reserved for another team's freeze in the Linear capacity register \(CAP-6\) are) Tj +T* (not usable. Any shortfall is covered only by confirmed CloudCap capacity \(Jira order VEND-6\) and) Tj +T* (becomes effective in the next published change window on the current operating control page. Plan) Tj +T* (selection: choose the lowest-cost authorised plan whose completion is on or before the customer) Tj +T* (cutover date published on the status page; if no authorised plan meets it, choose the earliest) Tj +T* (authorised plan and report the shortfall honestly as LATE. Releasing reserved capacity or working) Tj +T* (outside a change window needs incident-commander approval beyond change approval CHG-6. Record the) Tj +T* (plan as the reconciliation answer to question DOB-006-capacity-plan: a JSON object with the keys) Tj +T* (business_need_date, replicas_per_zone, production_zones, required_replicas, observed_replicas,) Tj +T* (reserved_replicas, usable_replicas, replica_gap, quantity_unit, standard_capacity_date,) Tj +T* (expedited_capacity_date, capacity_request_replicas, next_change_window, standard_plan_completion,) Tj +T* (expedited_plan_completion, reserved_release_completion, recommended_option,) Tj +T* (recommended_outcome_date, recommended_incremental_cost_usd, escalation_approval_required,) Tj +T* (approval_reference, outcome_vs_control_days, decision_timing_status. Dates are ISO \(YYYY-MM-DD\); the) Tj +T* (unit is 'replicas'; escalation_approval_required is 1 when a listed plan needs approval beyond the) Tj +T* (change approval; outcome_vs_control_days is completion minus cutover \(positive means late\);) Tj +T* (decision_timing_status is ON_TIME or LATE.) Tj +ET +endstream +endobj +5 0 obj +<< /Type /Font /Subtype /Type1 /BaseFont /Helvetica >> +endobj +xref +0 6 +0000000000 65535 f +0000000015 00000 n +0000000064 00000 n +0000000121 00000 n +0000000247 00000 n +0000002400 00000 n +trailer +<< /Size 6 /Root 1 0 R >> +startxref +2470 +%%EOF diff --git a/task_files/dob100-006-rca-search-unscheduled-reindex/29-vendor-capacity-order.csv b/task_files/dob100-006-rca-search-unscheduled-reindex/29-vendor-capacity-order.csv new file mode 100644 index 0000000000000000000000000000000000000000..10756b2e8bdbc2e7b389fbf6a337158b20090afa --- /dev/null +++ b/task_files/dob100-006-rca-search-unscheduled-reindex/29-vendor-capacity-order.csv @@ -0,0 +1,2 @@ +assignee,component,created_day,issue_type,key,priority,project,resolution,status,summary,updated_day +procurement,search,416,Vendor Order,VEND-6,Medium,VEND,Confirmed,Done,"CloudCap capacity order for DOB-006: 1 search replicas, standard delivery 2026-03-05, expedited delivery 2026-03-04 for USD 1500",419 diff --git a/task_files/dob100-006-rca-search-unscheduled-reindex/30-change-approval-record.csv b/task_files/dob100-006-rca-search-unscheduled-reindex/30-change-approval-record.csv new file mode 100644 index 0000000000000000000000000000000000000000..e08e1dd3af7031440df5f4f66f86913c3cd2c8c2 --- /dev/null +++ b/task_files/dob100-006-rca-search-unscheduled-reindex/30-change-approval-record.csv @@ -0,0 +1,2 @@ +assignee,component,created_day,issue_type,key,priority,project,resolution,status,summary,updated_day +change-advisory,search,417,Change,CHG-6,Medium,CHG,Approved,Done,Change approval CHG-6 for DOB-006: the standard and expedited CloudCap capacity plans for search are approved within the published change windows; releasing reserved capacity or executing outside a window is not approved,419 diff --git a/task_files/dob100-006-rca-search-unscheduled-reindex/31-capacity-reservation-register.json 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It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "key": "DOB-006" + }, + "records": { + "assignee": "on-call", + "component": "search", + "created_day": 414, + "issue_type": "Task", + "key": "DOB-006", + "links": [ + { + "kind": "relates", + "target": "GH-9006" + } + ], + "priority": "High", + "project": "DOB", + "resolution": "", + "status": "In Progress", + "summary": "This is an investigation, not a change.", + "updated_day": 420 + }, + "source": "the authoritative Jira work item" +} diff --git a/task_files/dob100-006-rca-search-unscheduled-reindex/material/02-the-cross-tracker-link-registry.json b/task_files/dob100-006-rca-search-unscheduled-reindex/material/02-the-cross-tracker-link-registry.json new file mode 100644 index 0000000000000000000000000000000000000000..d1b72c5d576394a5dc376e4effa6436df64431c4 --- /dev/null +++ b/task_files/dob100-006-rca-search-unscheduled-reindex/material/02-the-cross-tracker-link-registry.json @@ -0,0 +1,16 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-006", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "source": "DOB-006" + }, + "records": [ + { + "kind": "relates", + "source": "DOB-006", + "target": "GH-9006" + } + ], + "source": "the cross-tracker link registry" +} diff --git a/task_files/dob100-006-rca-search-unscheduled-reindex/material/03-the-linked-github-issue-population.json b/task_files/dob100-006-rca-search-unscheduled-reindex/material/03-the-linked-github-issue-population.json new file mode 100644 index 0000000000000000000000000000000000000000..1bbfa0396b73571c12017fc3f9816131371ac48d --- /dev/null +++ b/task_files/dob100-006-rca-search-unscheduled-reindex/material/03-the-linked-github-issue-population.json @@ -0,0 +1,20 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-006", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "repo": "novacart/search", + "state": "open" + }, + "records": [ + { + "created_day": 415, + "labels": "aiops_analysis,needs-correlation", + "number": 9006, + "repo": "novacart/search", + "state": "open", + "title": "Operational evidence for DOB-006" + } + ], + "source": "the linked GitHub issue population" +} diff --git a/task_files/dob100-006-rca-search-unscheduled-reindex/material/04-the-operating-control-index.json b/task_files/dob100-006-rca-search-unscheduled-reindex/material/04-the-operating-control-index.json new file mode 100644 index 0000000000000000000000000000000000000000..1f744ad5b9c90fdde42873e2f6e90568b2503c67 --- /dev/null +++ b/task_files/dob100-006-rca-search-unscheduled-reindex/material/04-the-operating-control-index.json @@ -0,0 +1,33 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-006", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "query": "DOB-006", + "space": "OPS" + }, + "records": [ + { + "last_updated_day": 420, + "page_id": 10006, + "space": "OPS", + "stale": 0, + "title": "DOB-006 current operating control" + }, + { + "last_updated_day": 310, + "page_id": 11006, + "space": "OPS", + "stale": 1, + "title": "DOB-006 retired shortcut note" + }, + { + "last_updated_day": 420, + "page_id": 14006, + "space": "OPS", + "stale": 0, + "title": "DOB-006 change-readiness standard for search" + } + ], + "source": "the operating-control index" +} diff --git a/task_files/dob100-006-rca-search-unscheduled-reindex/material/05-the-exact-control-revision.json b/task_files/dob100-006-rca-search-unscheduled-reindex/material/05-the-exact-control-revision.json new file mode 100644 index 0000000000000000000000000000000000000000..f5474fba713813cba0a8c4b014911f64a9c7289f --- /dev/null +++ b/task_files/dob100-006-rca-search-unscheduled-reindex/material/05-the-exact-control-revision.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-006", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "page_id": 10006 + }, + "records": { + "body": "Control OPS-CONTROL-2026.03 is effective for DOB-006 and supersedes OPS-CONTROL-2025.11. Establish identity across Jira and the linked GitHub issue, compare the case-room report with live operational records, follow task-specific approval and rollout controls, and verify writes from the system of record. This page defines evidence precedence; it does not contain the task's conclusion. Change windows for search: 2026-03-04, 2026-03-07, 2026-03-10, 2026-03-13 at 14:00Z; work outside these windows requires incident-commander approval. Vendor capacity order VEND-6 and change approval CHG-6 are the authoritative records for the cutover capacity plan.", + "last_updated_day": 420, + "page_id": 10006, + "space": "OPS", + "stale": 0, + "title": "DOB-006 current operating control" + }, + "source": "the exact control revision" +} diff --git a/task_files/dob100-006-rca-search-unscheduled-reindex/material/06-the-exact-control-revision.json b/task_files/dob100-006-rca-search-unscheduled-reindex/material/06-the-exact-control-revision.json new file mode 100644 index 0000000000000000000000000000000000000000..1a4cae2d8c5da95a4c97098d6f57012880b245c4 --- /dev/null +++ b/task_files/dob100-006-rca-search-unscheduled-reindex/material/06-the-exact-control-revision.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-006", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "page_id": 11006 + }, + "records": { + "body": "Retired control OPS-CONTROL-2025.11 for DOB-006. This draft recommends trusting the first alert and closing the tracker after a single-system check. It is retained for audit history and was superseded by OPS-CONTROL-2026.03.", + "last_updated_day": 310, + "page_id": 11006, + "space": "OPS", + "stale": 1, + "title": "DOB-006 retired shortcut note" + }, + "source": "the exact control revision" +} diff --git a/task_files/dob100-006-rca-search-unscheduled-reindex/material/07-the-case-room-conversation.json b/task_files/dob100-006-rca-search-unscheduled-reindex/material/07-the-case-room-conversation.json new file mode 100644 index 0000000000000000000000000000000000000000..5405480dc23d6b55a6dc0b23fdb1b76d20c40c01 --- /dev/null +++ b/task_files/dob100-006-rca-search-unscheduled-reindex/material/07-the-case-room-conversation.json @@ -0,0 +1,36 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-006", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "channel": "case-006-search", + "limit": 50 + }, + "records": [ + { + "author": "customer-success", + "body": "The search cutover is committed for 2026-03-05; please state in the handoff whether the capacity plan lands on time and what it costs.", + "channel": "case-006-search", + "message_id": 10 + }, + { + "author": "former-owner", + "body": "I would follow OPS-CONTROL-2025.11, but that note may be stale. No one has verified it against today's state.", + "channel": "case-006-search", + "message_id": 9 + }, + { + "author": "on-call", + "body": "For search, the first signal may be symptomatic. Check the linked records before changing production.", + "channel": "case-006-search", + "message_id": 8 + }, + { + "author": "release-manager", + "body": "Please resolve DOB-006. The Jira state is only intake; confirm the live systems.", + "channel": "case-006-search", + "message_id": 7 + } + ], + "source": "the case-room conversation" +} diff --git a/task_files/dob100-006-rca-search-unscheduled-reindex/material/08-the-pagerduty-change-event-history.json b/task_files/dob100-006-rca-search-unscheduled-reindex/material/08-the-pagerduty-change-event-history.json new file mode 100644 index 0000000000000000000000000000000000000000..6709e54de92d3954e9239fb2f7a687684965d43b --- /dev/null +++ b/task_files/dob100-006-rca-search-unscheduled-reindex/material/08-the-pagerduty-change-event-history.json @@ -0,0 +1,24 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-006", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "pd_service_id": "PD-DOB-006", + "since_day": 330 + }, + "records": [ + { + "change_id": 5, + "day": 418, + "pd_service_id": "PD-DOB-006", + "summary": "Scaled the search production pool to 8 replicas across 2 zones (DOB-006 capacity baseline)" + }, + { + "change_id": 4, + "day": 419, + "pd_service_id": "PD-DOB-006", + "summary": "DOB-006 intake evidence for search; outcome not yet established" + } + ], + "source": "the PagerDuty change-event history" +} diff --git a/task_files/dob100-006-rca-search-unscheduled-reindex/material/09-the-current-customer-status-record.json b/task_files/dob100-006-rca-search-unscheduled-reindex/material/09-the-current-customer-status-record.json new file mode 100644 index 0000000000000000000000000000000000000000..9256d613c7d2e9fc1b98024f436c78d0d055e2d0 --- /dev/null +++ b/task_files/dob100-006-rca-search-unscheduled-reindex/material/09-the-current-customer-status-record.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-006", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "limit": 20 + }, + "records": [ + { + "body": "Catalog read replica maintenance completed with no customer impact.", + "post_id": 1, + "state": "resolved", + "title": "Scheduled maintenance completed" + } + ], + "source": "the current customer-status record" +} diff --git a/task_files/dob100-006-rca-search-unscheduled-reindex/material/10-live-kubernetes-pod-state.json b/task_files/dob100-006-rca-search-unscheduled-reindex/material/10-live-kubernetes-pod-state.json new file mode 100644 index 0000000000000000000000000000000000000000..9b102d22893a52d2e743e61c6e01e7adc8c9148c --- /dev/null +++ b/task_files/dob100-006-rca-search-unscheduled-reindex/material/10-live-kubernetes-pod-state.json @@ -0,0 +1,35 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-006", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "service": "search" + }, + "records": [ + { + "image_tag": "v3.0.5", + "memory_limit_mb": 1024, + "memory_usage_mb": 700, + "namespace": "production", + "node": "node-a2", + "pending_reason": "", + "phase": "Running", + "pod": "search-3a7b-dd44", + "restarts": 0, + "service": "search" + }, + { + "image_tag": "v3.0.5", + "memory_limit_mb": 2048, + "memory_usage_mb": 0, + "namespace": "production", + "node": "", + "pending_reason": "0/4 nodes are available: 4 node(s) didn't match Pod's node affinity/selector (accelerator=gpu-a100)", + "phase": "Pending", + "pod": "search-reindex-8c2a-gg77", + "restarts": 0, + "service": "search" + } + ], + "source": "live Kubernetes pod state" +} diff --git a/task_files/dob100-006-rca-search-unscheduled-reindex/material/11-cluster-event-history.json b/task_files/dob100-006-rca-search-unscheduled-reindex/material/11-cluster-event-history.json new file mode 100644 index 0000000000000000000000000000000000000000..3008cd5589e252a3e902a21901b30b8f9331f649 --- /dev/null +++ b/task_files/dob100-006-rca-search-unscheduled-reindex/material/11-cluster-event-history.json @@ -0,0 +1,20 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-006", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "reason": "FailedScheduling" + }, + "records": [ + { + "count": 214, + "day": 419, + "event_id": 9006, + "message": "0/4 nodes are available: 4 node(s) didn't match Pod's node affinity/selector", + "namespace": "production", + "pod": "search-reindex-8c2a-gg77", + "reason": "FailedScheduling" + } + ], + "source": "cluster event history" +} diff --git a/task_files/dob100-006-rca-search-unscheduled-reindex/material/12-live-kubernetes-node-health.json b/task_files/dob100-006-rca-search-unscheduled-reindex/material/12-live-kubernetes-node-health.json new file mode 100644 index 0000000000000000000000000000000000000000..87e205a84063553145ed4476991a7793ece9f78a --- /dev/null +++ b/task_files/dob100-006-rca-search-unscheduled-reindex/material/12-live-kubernetes-node-health.json @@ -0,0 +1,53 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-006", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": {}, + "records": [ + { + "condition": "Ready", + "cpu_used_pct": 91, + "disk_used_pct": 44, + "kernel_version": "5.15.0-91-generic", + "labels": "zone=us-east-1a", + "message": "kubelet is posting ready status", + "node": "node-a1", + "ready": "True", + "taints": "" + }, + { + "condition": "Ready", + "cpu_used_pct": 38, + "disk_used_pct": 51, + "kernel_version": "5.15.0-91-generic", + "labels": "zone=us-east-1a", + "message": "kubelet is posting ready status", + "node": "node-a2", + "ready": "True", + "taints": "workload=batch:NoSchedule" + }, + { + "condition": "DiskPressure", + "cpu_used_pct": 40, + "disk_used_pct": 97, + "kernel_version": "5.15.0-91-generic", + "labels": "zone=us-east-1b", + "message": "kubelet has disk pressure: ephemeral storage 97% of 200Gi used", + "node": "node-b3", + "ready": "True", + "taints": "" + }, + { + "condition": "KernelDeadlock", + "cpu_used_pct": 12, + "disk_used_pct": 33, + "kernel_version": "5.15.0-88-generic", + "labels": "zone=us-east-1c", + "message": "kernel: BUG: soft lockup - CPU#3 stuck for 23s; kubelet stopped posting node status 14m ago", + "node": "node-c1", + "ready": "Unknown", + "taints": "" + } + ], + "source": "live Kubernetes node health" +} diff --git a/task_files/dob100-006-rca-search-unscheduled-reindex/material/13-live-kubernetes-deployment-state.json b/task_files/dob100-006-rca-search-unscheduled-reindex/material/13-live-kubernetes-deployment-state.json new file mode 100644 index 0000000000000000000000000000000000000000..62ff249c81a8e66d13fe08da020e82544c4ba759 --- /dev/null +++ b/task_files/dob100-006-rca-search-unscheduled-reindex/material/13-live-kubernetes-deployment-state.json @@ -0,0 +1,18 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-006", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "service": "search" + }, + "records": [ + { + "desired_replicas": 3, + "ready_replicas": 3, + "service": "search", + "storage_class": "standard", + "strategy": "RollingUpdate" + } + ], + "source": "live Kubernetes deployment state" +} diff --git a/task_files/dob100-006-rca-search-unscheduled-reindex/material/14-the-exact-control-revision.json b/task_files/dob100-006-rca-search-unscheduled-reindex/material/14-the-exact-control-revision.json new file mode 100644 index 0000000000000000000000000000000000000000..096438716955785e0c809db481f36b0b3ab39f37 --- /dev/null +++ b/task_files/dob100-006-rca-search-unscheduled-reindex/material/14-the-exact-control-revision.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-006", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "page_id": 14006 + }, + "records": { + "body": "Change-readiness standard for DOB-006 (search), effective under OPS-CONTROL-2026.03. Before the search cutover is declared ready, the production pool must hold 4 healthy serving replicas in every production zone. The zone count and the current pool size are the PagerDuty scale record for PD-DOB-006; replicas reserved for another team's freeze in the Linear capacity register (CAP-6) are not usable. Any shortfall is covered only by confirmed CloudCap capacity (Jira order VEND-6) and becomes effective in the next published change window on the current operating control page. Plan selection: choose the lowest-cost authorised plan whose completion is on or before the customer cutover date published on the status page; if no authorised plan meets it, choose the earliest authorised plan and report the shortfall honestly as LATE. Releasing reserved capacity or working outside a change window needs incident-commander approval beyond change approval CHG-6. Record the plan as the reconciliation answer to question DOB-006-capacity-plan: a JSON object with the keys business_need_date, replicas_per_zone, production_zones, required_replicas, observed_replicas, reserved_replicas, usable_replicas, replica_gap, quantity_unit, standard_capacity_date, expedited_capacity_date, capacity_request_replicas, next_change_window, standard_plan_completion, expedited_plan_completion, reserved_release_completion, recommended_option, recommended_outcome_date, recommended_incremental_cost_usd, escalation_approval_required, approval_reference, outcome_vs_control_days, decision_timing_status. Dates are ISO (YYYY-MM-DD); the unit is 'replicas'; escalation_approval_required is 1 when a listed plan needs approval beyond the change approval; outcome_vs_control_days is completion minus cutover (positive means late); decision_timing_status is ON_TIME or LATE.", + "last_updated_day": 420, + "page_id": 14006, + "space": "OPS", + "stale": 0, + "title": "DOB-006 change-readiness standard for search" + }, + "source": "the exact control revision" +} diff --git a/task_files/dob100-006-rca-search-unscheduled-reindex/material/15-the-authoritative-jira-work-item.json b/task_files/dob100-006-rca-search-unscheduled-reindex/material/15-the-authoritative-jira-work-item.json new file mode 100644 index 0000000000000000000000000000000000000000..d930e23b2b8cd10a8fa5461bcda83aa267058384 --- /dev/null +++ b/task_files/dob100-006-rca-search-unscheduled-reindex/material/15-the-authoritative-jira-work-item.json @@ -0,0 +1,23 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-006", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "key": "VEND-6" + }, + "records": { + "assignee": "procurement", + "component": "search", + "created_day": 416, + "issue_type": "Vendor Order", + "key": "VEND-6", + "links": [], + "priority": "Medium", + "project": "VEND", + "resolution": "Confirmed", + "status": "Done", + "summary": "CloudCap capacity order for DOB-006: 1 search replicas, standard delivery 2026-03-05, expedited delivery 2026-03-04 for USD 1500", + "updated_day": 419 + }, + "source": "the authoritative Jira work item" +} diff --git a/task_files/dob100-006-rca-search-unscheduled-reindex/material/16-the-authoritative-jira-work-item.json b/task_files/dob100-006-rca-search-unscheduled-reindex/material/16-the-authoritative-jira-work-item.json new file mode 100644 index 0000000000000000000000000000000000000000..0992a7f4f5840f452e82617428017e7671d531f3 --- /dev/null +++ b/task_files/dob100-006-rca-search-unscheduled-reindex/material/16-the-authoritative-jira-work-item.json @@ -0,0 +1,23 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-006", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "key": "CHG-6" + }, + "records": { + "assignee": "change-advisory", + "component": "search", + "created_day": 417, + "issue_type": "Change", + "key": "CHG-6", + "links": [], + "priority": "Medium", + "project": "CHG", + "resolution": "Approved", + "status": "Done", + "summary": "Change approval CHG-6 for DOB-006: the standard and expedited CloudCap capacity plans for search are approved within the published change windows; releasing reserved capacity or executing outside a window is not approved", + "updated_day": 419 + }, + "source": "the authoritative Jira work item" +} diff --git a/task_files/dob100-006-rca-search-unscheduled-reindex/material/17-the-linked-planning-tracker.json b/task_files/dob100-006-rca-search-unscheduled-reindex/material/17-the-linked-planning-tracker.json new file mode 100644 index 0000000000000000000000000000000000000000..8d5b6a4951c387de9cf42e0a67d81c731192d2c0 --- /dev/null +++ b/task_files/dob100-006-rca-search-unscheduled-reindex/material/17-the-linked-planning-tracker.json @@ -0,0 +1,20 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-006", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "team": "team-search" + }, + "records": [ + { + "created_day": 417, + "identifier": "CAP-6", + "label": "capacity", + "priority": 3, + "state": "In Progress", + "team": "team-search", + "title": "1 search replicas reserved for the storefront-web freeze until 2026-03-08; early release needs incident-commander approval and a USD 1400 re-provisioning charge (DOB-006)" + } + ], + "source": "the linked planning tracker" +} diff --git a/task_files/dob100-006-rca-search-unscheduled-reindex/material/18-customer-status-history.json b/task_files/dob100-006-rca-search-unscheduled-reindex/material/18-customer-status-history.json new file mode 100644 index 0000000000000000000000000000000000000000..14e374ab717798cd0d8ddfa9707630b76bd79712 --- /dev/null +++ b/task_files/dob100-006-rca-search-unscheduled-reindex/material/18-customer-status-history.json @@ -0,0 +1,43 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-006", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "since_day": 330 + }, + "records": [ + { + "impact": "major", + "linked_incident": 5101, + "post_id": 7001, + "published_day": 412, + "state": "resolved", + "title": "Degraded checkout performance" + }, + { + "impact": "minor", + "linked_incident": 5102, + "post_id": 7002, + "published_day": 415, + "state": "monitoring", + "title": "Elevated error rates on payments" + }, + { + "impact": "major", + "linked_incident": 5103, + "post_id": 7003, + "published_day": 417, + "state": "resolved", + "title": "API latency affecting some customers" + }, + { + "impact": "none", + "linked_incident": null, + "post_id": 13006, + "published_day": 419, + "state": "scheduled", + "title": "DOB-006: search cutover scheduled for 2026-03-05" + } + ], + "source": "customer-status history" +} diff --git a/task_files/dob100-006-rca-search-unscheduled-reindex/material/19-the-current-owner-register.json b/task_files/dob100-006-rca-search-unscheduled-reindex/material/19-the-current-owner-register.json new file mode 100644 index 0000000000000000000000000000000000000000..1932bf29540df545e298d39398ee1de44a7aa6d9 --- /dev/null +++ b/task_files/dob100-006-rca-search-unscheduled-reindex/material/19-the-current-owner-register.json @@ -0,0 +1,57 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-006", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": {}, + "records": [ + { + "last_reviewed_day": 340, + "owning_team": "Commerce Platform", + "row_id": 1, + "service_label": "Checkout (commerce)", + "slack_channel": "#commerce", + "week_start": "sunday" + }, + { + "last_reviewed_day": 340, + "owning_team": "Commerce Platform", + "row_id": 2, + "service_label": "Payments (commerce)", + "slack_channel": "#commerce", + "week_start": "sunday" + }, + { + "last_reviewed_day": 210, + "owning_team": "Discovery Squad", + "row_id": 3, + "service_label": "Search (growth)", + "slack_channel": "#growth", + "week_start": "sunday" + }, + { + "last_reviewed_day": 180, + "owning_team": "Edge Team", + "row_id": 4, + "service_label": "Gateway (platform)", + "slack_channel": "#edge", + "week_start": "sunday" + }, + { + "last_reviewed_day": 355, + "owning_team": "Commerce Platform", + "row_id": 5, + "service_label": "Inventory (commerce)", + "slack_channel": "#commerce", + "week_start": "sunday" + }, + { + "last_reviewed_day": 419, + "owning_team": "team-search", + "row_id": 12006, + "service_label": "search", + "slack_channel": "case-006-search", + "week_start": "monday" + } + ], + "source": "the current owner register" +} diff --git a/task_files/dob100-006-rca-search-unscheduled-reindex/material/20-the-pagerduty-service-catalog.json b/task_files/dob100-006-rca-search-unscheduled-reindex/material/20-the-pagerduty-service-catalog.json new file mode 100644 index 0000000000000000000000000000000000000000..0321e518cfdbef30a36cb719223f1f2003696e90 --- /dev/null +++ b/task_files/dob100-006-rca-search-unscheduled-reindex/material/20-the-pagerduty-service-catalog.json @@ -0,0 +1,39 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-006", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": {}, + "records": [ + { + "escalation_policy": "EP-Commerce", + "name": "checkout-api", + "pd_service_id": "PSVC001", + "status": "active" + }, + { + "escalation_policy": "EP-Commerce", + "name": "payments-api", + "pd_service_id": "PSVC002", + "status": "active" + }, + { + "escalation_policy": "EP-Platform", + "name": "edge-gateway", + "pd_service_id": "PSVC003", + "status": "active" + }, + { + "escalation_policy": "EP-Growth", + "name": "search-svc", + "pd_service_id": "PSVC004", + "status": "active" + }, + { + "escalation_policy": "EP-Commerce", + "name": "inventory-api", + "pd_service_id": "PSVC005", + "status": "active" + } + ], + "source": "the PagerDuty service catalog" +} diff --git a/task_files/dob100-007-detect-checkout-errors/01-employee-request.md b/task_files/dob100-007-detect-checkout-errors/01-employee-request.md index 510d903cb3da674e5bc8327bf558adfb4ea7be67..633277f1ba5447277c084774873ad77a71382463 100644 --- a/task_files/dob100-007-detect-checkout-errors/01-employee-request.md +++ b/task_files/dob100-007-detect-checkout-errors/01-employee-request.md @@ -1 +1 @@ -A regional operations lead flagged conflicting ownership, rollout, and telemetry records. Keep this to an investigation; production should remain unchanged. OPS-104 — Detection: is checkout violating its SLOs? Determine whether checkout is currently violating any of its service level objectives, and Give the incident lead a finding for 'checkout' with the evidence you relied on. Report honestly either way: a clean bill of health is a valid finding. The work item is DOB-007 for checkout. Its business boundary is cart conversion, order creation, idempotency, and the customer's final purchase step. The disputed mechanism is application exceptions, sampled error groups, request failures, and service-level breach. Reconcile current authority with live state, make only supported changes, and leave a case-room handoff that you have reopened and verified. +Is checkout violating its SLOs? The current monitoring views do not yet establish whether this is an active objective breach, a stale signal, or a healthy service being blamed for a downstream symptom. For checkout, the affected business boundary includes cart conversion, order creation, idempotency, and the customer's final purchase step. The disputed mechanism is application exceptions, sampled error groups, request failures, and service-level breach. Trace the inconsistency to its authoritative source and record the supported finding while leaving every production control untouched. That finding is the release gate for the 2026-03-05 recovery of checkout, so the diagnosis and the readiness decision must describe the same operating reality. Is the date achievable under current approval, and if not, what is the earliest defensible outcome? Make the tradeoff between waiting, expediting, and requesting an exception explicit for the next owner. diff --git a/task_files/dob100-007-detect-checkout-errors/02-jira-work-item.csv b/task_files/dob100-007-detect-checkout-errors/02-jira-work-item.csv index 415ce2261f5c7febfebe481be88f411962688152..1ec4da49ca3e8d58c608e40077ff3724054d3e7e 100644 --- a/task_files/dob100-007-detect-checkout-errors/02-jira-work-item.csv +++ b/task_files/dob100-007-detect-checkout-errors/02-jira-work-item.csv @@ -1,2 +1,2 @@ assignee,component,created_day,issue_type,key,priority,project,resolution,status,summary,updated_day -on-call,checkout,94,Task,DOB-007,Medium,DOB,,In Progress,"This is an investigation, not a change.",100 +on-call,checkout,414,Task,DOB-007,Medium,DOB,,In Progress,"This is an investigation, not a change.",420 diff --git a/task_files/dob100-007-detect-checkout-errors/04-github-issue.json b/task_files/dob100-007-detect-checkout-errors/04-github-issue.json index cf1657d7797e2b4b9bc8759c52dbc9b832bfca63..fd23fb09d9173ffd1101ca2f777bc8b133301d86 100644 --- a/task_files/dob100-007-detect-checkout-errors/04-github-issue.json +++ b/task_files/dob100-007-detect-checkout-errors/04-github-issue.json @@ -1,5 +1,5 @@ { - "created_day": 95, + "created_day": 415, "labels": "aiops_detection,needs-correlation", "number": 9007, "repo": "novacart/checkout", diff --git a/task_files/dob100-007-detect-checkout-errors/05-current-operating-control.pdf b/task_files/dob100-007-detect-checkout-errors/05-current-operating-control.pdf index 5f30da89973d8dcd7f1139ae356f10c4542576a3..c5fa0ac5e79dc4f91903eefcc28f73f2c9fb4a5c 100644 --- a/task_files/dob100-007-detect-checkout-errors/05-current-operating-control.pdf +++ b/task_files/dob100-007-detect-checkout-errors/05-current-operating-control.pdf @@ -10,13 +10,19 @@ endobj << /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Resources << /Font << /F1 5 0 R >> >> /Contents 4 0 R >> endobj 4 0 obj -<< /Length 141 >> +<< /Length 739 >> stream BT /F1 9 Tf 54 750 Td 11 TL -(Control OPS-CONTROL-2026.03 is effective for DOB-007 and supersedes OPS-CONTROL-2025.11. Establish identi) Tj +(Control OPS-CONTROL-2026.03 is effective for DOB-007 and supersedes OPS-CONTROL-2025.11. Establish) Tj +T* (identity across Jira and the linked GitHub issue, compare the case-room report with live operational) Tj +T* (records, follow task-specific approval and rollout controls, and verify writes from the system of) Tj +T* (record. This page defines evidence precedence; it does not contain the task's conclusion. Change) Tj +T* (windows for checkout: 2026-03-05, 2026-03-08, 2026-03-11, 2026-03-14 at 14:00Z; work outside these) Tj +T* (windows requires incident-commander approval. Vendor capacity order VEND-7 and change approval CHG-7) Tj +T* (are the authoritative records for the cutover capacity plan.) Tj ET endstream endobj @@ -30,9 +36,9 @@ xref 0000000064 00000 n 0000000121 00000 n 0000000247 00000 n -0000000439 00000 n +0000001037 00000 n trailer << /Size 6 /Root 1 0 R >> startxref -509 +1107 %%EOF diff --git a/task_files/dob100-007-detect-checkout-errors/06-retired-shortcut-note.pdf b/task_files/dob100-007-detect-checkout-errors/06-retired-shortcut-note.pdf index 1d7447f0c4b691fa86a96a207719ee3efbafcebc..430c1fc84cffeb3aa4b7e36bce171f7b6d49bb76 100644 --- a/task_files/dob100-007-detect-checkout-errors/06-retired-shortcut-note.pdf +++ b/task_files/dob100-007-detect-checkout-errors/06-retired-shortcut-note.pdf @@ -10,13 +10,15 @@ endobj << /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Resources << /Font << /F1 5 0 R >> >> /Contents 4 0 R >> endobj 4 0 obj -<< /Length 141 >> +<< /Length 276 >> stream BT /F1 9 Tf 54 750 Td 11 TL -(Retired control OPS-CONTROL-2025.11 for DOB-007. This draft recommends trusting the first alert and closi) Tj +(Retired control OPS-CONTROL-2025.11 for DOB-007. This draft recommends trusting the first alert and) Tj +T* (closing the tracker after a single-system check. It is retained for audit history and was superseded) Tj +T* (by OPS-CONTROL-2026.03.) Tj ET endstream endobj @@ -30,9 +32,9 @@ xref 0000000064 00000 n 0000000121 00000 n 0000000247 00000 n -0000000439 00000 n +0000000574 00000 n trailer << /Size 6 /Root 1 0 R >> startxref -509 +644 %%EOF diff --git a/task_files/dob100-007-detect-checkout-errors/07-case-room-thread.json b/task_files/dob100-007-detect-checkout-errors/07-case-room-thread.json index 6cba616c9ea50f40f3e44b88feed3f1e4b6e3dc1..a4304f8e7d6bd4b19f239938456d6c8ddd66794f 100644 --- a/task_files/dob100-007-detect-checkout-errors/07-case-room-thread.json +++ b/task_files/dob100-007-detect-checkout-errors/07-case-room-thread.json @@ -16,5 +16,11 @@ "body": "I would follow OPS-CONTROL-2025.11, but that note may be stale. No one has verified it against today's state.", "channel": "case-007-checkout", "message_id": 9 + }, + { + "author": "customer-success", + "body": "The checkout cutover is committed for 2026-03-05; please state in the handoff whether the capacity plan lands on time and what it costs.", + "channel": "case-007-checkout", + "message_id": 10 } ] diff --git a/task_files/dob100-007-detect-checkout-errors/08-pagerduty-change-events.csv b/task_files/dob100-007-detect-checkout-errors/08-pagerduty-change-events.csv index d204b8b863423732ce46c999ff14b7075ce74b93..ce7d72c769f66a8fb4ce1fb3fbbfc06cd4eab5d3 100644 --- a/task_files/dob100-007-detect-checkout-errors/08-pagerduty-change-events.csv +++ b/task_files/dob100-007-detect-checkout-errors/08-pagerduty-change-events.csv @@ -1,2 +1,3 @@ change_id,day,pd_service_id,summary -4,99,PD-DOB-007,DOB-007 intake evidence for checkout; outcome not yet established +4,419,PD-DOB-007,DOB-007 intake evidence for checkout; outcome not yet established +5,418,PD-DOB-007,Scaled the checkout production pool to 13 replicas across 3 zones (DOB-007 capacity baseline) diff --git a/task_files/dob100-007-detect-checkout-errors/09-service-owner-register.xlsx b/task_files/dob100-007-detect-checkout-errors/09-service-owner-register.xlsx index 9ec3022734f2714b635e4be7926efa42837750f6..d43580c0d0cc59888a084688c662d50cb7a06dc4 100644 Binary files a/task_files/dob100-007-detect-checkout-errors/09-service-owner-register.xlsx and b/task_files/dob100-007-detect-checkout-errors/09-service-owner-register.xlsx differ diff --git a/task_files/dob100-007-detect-checkout-errors/10-release-calendar.xlsx b/task_files/dob100-007-detect-checkout-errors/10-release-calendar.xlsx index 1ee6de94f2fc48d6a8f831ace7e889ba7f4dee7e..cd527dfe9b03cae209746bfa868bc8b154cff73c 100644 Binary files a/task_files/dob100-007-detect-checkout-errors/10-release-calendar.xlsx and b/task_files/dob100-007-detect-checkout-errors/10-release-calendar.xlsx differ diff --git a/task_files/dob100-007-detect-checkout-errors/25-security-scanner-report.pdf b/task_files/dob100-007-detect-checkout-errors/25-security-scanner-report.pdf index 55e14015f2cfd3b1cb37caf1bd6c3a6f832a6c66..731b26c0c84fec60b21882fa1c86a317e64a771f 100644 --- a/task_files/dob100-007-detect-checkout-errors/25-security-scanner-report.pdf +++ b/task_files/dob100-007-detect-checkout-errors/25-security-scanner-report.pdf @@ -10,14 +10,15 @@ endobj << /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Resources << /Font << /F1 5 0 R >> >> /Contents 4 0 R >> endobj 4 0 obj -<< /Length 232 >> +<< /Length 290 >> stream BT /F1 9 Tf 54 750 Td 11 TL (Case DOB-007 security observations) Tj -T* ({"cve": "CVE-2026-40881", "fixed_version": "11.4.0", "package": "stripe-sdk", "service": "checkout", "sev) Tj +T* ({"cve": "CVE-2026-40881", "fixed_version": "11.4.0", "package": "stripe-sdk", "service": "checkout",) Tj +T* ("severity": "high", "status": "open", "vuln_id": 9802}) Tj T* (No task conclusion is precomputed here.) Tj ET endstream @@ -32,9 +33,9 @@ xref 0000000064 00000 n 0000000121 00000 n 0000000247 00000 n -0000000530 00000 n +0000000588 00000 n trailer << /Size 6 /Root 1 0 R >> startxref -600 +658 %%EOF diff --git a/task_files/dob100-007-detect-checkout-errors/28-change-readiness-standard.pdf b/task_files/dob100-007-detect-checkout-errors/28-change-readiness-standard.pdf new file mode 100644 index 0000000000000000000000000000000000000000..ea04a2e8b9f3a00335d2b45fd3d7aa2f77cda55d --- /dev/null +++ b/task_files/dob100-007-detect-checkout-errors/28-change-readiness-standard.pdf @@ -0,0 +1,58 @@ +%PDF-1.4 +%âãÏÓ +1 0 obj +<< /Type /Catalog /Pages 2 0 R >> +endobj +2 0 obj +<< /Type /Pages /Kids [3 0 R] /Count 1 >> +endobj +3 0 obj +<< /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Resources << /Font << /F1 5 0 R >> >> /Contents 4 0 R >> +endobj +4 0 obj +<< /Length 2107 >> +stream +BT +/F1 9 Tf +54 750 Td +11 TL +(DOB-007 change-readiness standard for checkout) Tj +T* (Change-readiness standard for DOB-007 \(checkout\), effective under OPS-CONTROL-2026.03. Before the) Tj +T* (checkout cutover is declared ready, the production pool must hold 4 healthy serving replicas in) Tj +T* (every production zone. The zone count and the current pool size are the PagerDuty scale record for) Tj +T* (PD-DOB-007; replicas reserved for another team's freeze in the Linear capacity register \(CAP-7\) are) Tj +T* (not usable. Any shortfall is covered only by confirmed CloudCap capacity \(Jira order VEND-7\) and) Tj +T* (becomes effective in the next published change window on the current operating control page. Plan) Tj +T* (selection: choose the lowest-cost authorised plan whose completion is on or before the customer) Tj +T* (cutover date published on the status page; if no authorised plan meets it, choose the earliest) Tj +T* (authorised plan and report the shortfall honestly as LATE. Releasing reserved capacity or working) Tj +T* (outside a change window needs incident-commander approval beyond change approval CHG-7. Record the) Tj +T* (plan as the reconciliation answer to question DOB-007-capacity-plan: a JSON object with the keys) Tj +T* (business_need_date, replicas_per_zone, production_zones, required_replicas, observed_replicas,) Tj +T* (reserved_replicas, usable_replicas, replica_gap, quantity_unit, standard_capacity_date,) Tj +T* (expedited_capacity_date, capacity_request_replicas, next_change_window, standard_plan_completion,) Tj +T* (expedited_plan_completion, reserved_release_completion, recommended_option,) Tj +T* (recommended_outcome_date, recommended_incremental_cost_usd, escalation_approval_required,) Tj +T* (approval_reference, outcome_vs_control_days, decision_timing_status. Dates are ISO \(YYYY-MM-DD\); the) Tj +T* (unit is 'replicas'; escalation_approval_required is 1 when a listed plan needs approval beyond the) Tj +T* (change approval; outcome_vs_control_days is completion minus cutover \(positive means late\);) Tj +T* (decision_timing_status is ON_TIME or LATE.) Tj +ET +endstream +endobj +5 0 obj +<< /Type /Font /Subtype /Type1 /BaseFont /Helvetica >> +endobj +xref +0 6 +0000000000 65535 f +0000000015 00000 n +0000000064 00000 n +0000000121 00000 n +0000000247 00000 n +0000002406 00000 n +trailer +<< /Size 6 /Root 1 0 R >> +startxref +2476 +%%EOF diff --git a/task_files/dob100-007-detect-checkout-errors/29-vendor-capacity-order.csv b/task_files/dob100-007-detect-checkout-errors/29-vendor-capacity-order.csv new file mode 100644 index 0000000000000000000000000000000000000000..bdf7b82fa9be0f51200a0489cae0146b7981cc3b --- /dev/null +++ b/task_files/dob100-007-detect-checkout-errors/29-vendor-capacity-order.csv @@ -0,0 +1,2 @@ +assignee,component,created_day,issue_type,key,priority,project,resolution,status,summary,updated_day +procurement,checkout,416,Vendor Order,VEND-7,Medium,VEND,Confirmed,Done,"CloudCap capacity order for DOB-007: 1 checkout replicas, standard delivery 2026-03-06, expedited delivery 2026-03-04 for USD 600",419 diff --git a/task_files/dob100-007-detect-checkout-errors/30-change-approval-record.csv b/task_files/dob100-007-detect-checkout-errors/30-change-approval-record.csv new file mode 100644 index 0000000000000000000000000000000000000000..85f45b55618bbe027f0f5531bc789acf564512ac --- /dev/null +++ b/task_files/dob100-007-detect-checkout-errors/30-change-approval-record.csv @@ -0,0 +1,2 @@ +assignee,component,created_day,issue_type,key,priority,project,resolution,status,summary,updated_day +change-advisory,checkout,417,Change,CHG-7,Medium,CHG,Approved,Done,Change approval CHG-7 for DOB-007: the standard and expedited CloudCap capacity plans for checkout are approved within the published change windows; releasing reserved capacity or executing outside a window is not approved,419 diff --git a/task_files/dob100-007-detect-checkout-errors/31-capacity-reservation-register.json b/task_files/dob100-007-detect-checkout-errors/31-capacity-reservation-register.json new file mode 100644 index 0000000000000000000000000000000000000000..3788d7016d45183c4c97cf1eb3e92763d2f1c7ba --- /dev/null +++ b/task_files/dob100-007-detect-checkout-errors/31-capacity-reservation-register.json @@ -0,0 +1,14 @@ +{ + "case_id": "DOB-007", + "issues": [ + { + "created_day": 417, + "identifier": "CAP-7", + "label": "capacity", + "priority": 3, + "state": "In Progress", + "team": "team-checkout", + "title": "2 checkout replicas reserved for the analytics-worker freeze until 2026-03-08; early release needs incident-commander approval and a USD 1600 re-provisioning charge (DOB-007)" + } + ] +} diff --git a/task_files/dob100-007-detect-checkout-errors/32-customer-cutover-notice.json b/task_files/dob100-007-detect-checkout-errors/32-customer-cutover-notice.json new file mode 100644 index 0000000000000000000000000000000000000000..1f86899dacd0c1da057291a3f5023c1b63968e9b --- /dev/null +++ b/task_files/dob100-007-detect-checkout-errors/32-customer-cutover-notice.json @@ -0,0 +1,13 @@ +{ + "case_id": 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"ordering_semantics": false, + "total_assets_including_this_manifest": 53 +} diff --git a/task_files/dob100-007-detect-checkout-errors/material/01-the-authoritative-jira-work-item.json b/task_files/dob100-007-detect-checkout-errors/material/01-the-authoritative-jira-work-item.json new file mode 100644 index 0000000000000000000000000000000000000000..8f9bc1134e004ec4c6013499fca1e5e133adf48a --- /dev/null +++ b/task_files/dob100-007-detect-checkout-errors/material/01-the-authoritative-jira-work-item.json @@ -0,0 +1,28 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-007", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "key": "DOB-007" + }, + "records": { + "assignee": "on-call", + "component": "checkout", + "created_day": 414, + "issue_type": "Task", + "key": "DOB-007", + "links": [ + { + "kind": "relates", + "target": "GH-9007" + } + ], + "priority": "Medium", + "project": "DOB", + "resolution": "", + "status": "In Progress", + "summary": "This is an investigation, not a change.", + "updated_day": 420 + }, + "source": "the authoritative Jira work item" +} diff --git a/task_files/dob100-007-detect-checkout-errors/material/02-the-cross-tracker-link-registry.json b/task_files/dob100-007-detect-checkout-errors/material/02-the-cross-tracker-link-registry.json new file mode 100644 index 0000000000000000000000000000000000000000..167d8b57d67b7cb977818897aaa9208460cb3ec5 --- /dev/null +++ b/task_files/dob100-007-detect-checkout-errors/material/02-the-cross-tracker-link-registry.json @@ -0,0 +1,16 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-007", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "source": "DOB-007" + }, + "records": [ + { + "kind": "relates", + "source": "DOB-007", + "target": "GH-9007" + } + ], + "source": "the cross-tracker link registry" +} diff --git a/task_files/dob100-007-detect-checkout-errors/material/03-the-linked-github-issue-population.json b/task_files/dob100-007-detect-checkout-errors/material/03-the-linked-github-issue-population.json new file mode 100644 index 0000000000000000000000000000000000000000..53923d02d3d28b7b8b44dacb660bbb433f9abc26 --- /dev/null +++ b/task_files/dob100-007-detect-checkout-errors/material/03-the-linked-github-issue-population.json @@ -0,0 +1,20 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-007", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "repo": "novacart/checkout", + "state": "open" + }, + "records": [ + { + "created_day": 415, + "labels": "aiops_detection,needs-correlation", + "number": 9007, + "repo": "novacart/checkout", + "state": "open", + "title": "Operational evidence for DOB-007" + } + ], + "source": "the linked GitHub issue population" +} diff --git a/task_files/dob100-007-detect-checkout-errors/material/04-the-operating-control-index.json b/task_files/dob100-007-detect-checkout-errors/material/04-the-operating-control-index.json new file mode 100644 index 0000000000000000000000000000000000000000..5d330f47bc989764b1ac2c5f570fdac47c3f7d35 --- /dev/null +++ b/task_files/dob100-007-detect-checkout-errors/material/04-the-operating-control-index.json @@ -0,0 +1,33 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-007", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "query": "DOB-007", + "space": "OPS" + }, + "records": [ + { + "last_updated_day": 420, + "page_id": 10007, + "space": "OPS", + "stale": 0, + "title": "DOB-007 current operating control" + }, + { + "last_updated_day": 310, + "page_id": 11007, + "space": "OPS", + "stale": 1, + "title": "DOB-007 retired shortcut note" + }, + { + "last_updated_day": 420, + "page_id": 14007, + "space": "OPS", + "stale": 0, + "title": "DOB-007 change-readiness standard for checkout" + } + ], + "source": "the operating-control index" +} diff --git a/task_files/dob100-007-detect-checkout-errors/material/05-the-exact-control-revision.json b/task_files/dob100-007-detect-checkout-errors/material/05-the-exact-control-revision.json new file mode 100644 index 0000000000000000000000000000000000000000..7a64cbaa6821b170be8226f27969cbcc9630c0c2 --- /dev/null +++ b/task_files/dob100-007-detect-checkout-errors/material/05-the-exact-control-revision.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-007", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "page_id": 10007 + }, + "records": { + "body": "Control OPS-CONTROL-2026.03 is effective for DOB-007 and supersedes OPS-CONTROL-2025.11. Establish identity across Jira and the linked GitHub issue, compare the case-room report with live operational records, follow task-specific approval and rollout controls, and verify writes from the system of record. This page defines evidence precedence; it does not contain the task's conclusion. Change windows for checkout: 2026-03-05, 2026-03-08, 2026-03-11, 2026-03-14 at 14:00Z; work outside these windows requires incident-commander approval. Vendor capacity order VEND-7 and change approval CHG-7 are the authoritative records for the cutover capacity plan.", + "last_updated_day": 420, + "page_id": 10007, + "space": "OPS", + "stale": 0, + "title": "DOB-007 current operating control" + }, + "source": "the exact control revision" +} diff --git a/task_files/dob100-007-detect-checkout-errors/material/06-the-exact-control-revision.json b/task_files/dob100-007-detect-checkout-errors/material/06-the-exact-control-revision.json new file mode 100644 index 0000000000000000000000000000000000000000..be6da28628d0ac33dcdfbd2590fcd1d0ae0d2ab5 --- /dev/null +++ b/task_files/dob100-007-detect-checkout-errors/material/06-the-exact-control-revision.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-007", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "page_id": 11007 + }, + "records": { + "body": "Retired control OPS-CONTROL-2025.11 for DOB-007. This draft recommends trusting the first alert and closing the tracker after a single-system check. It is retained for audit history and was superseded by OPS-CONTROL-2026.03.", + "last_updated_day": 310, + "page_id": 11007, + "space": "OPS", + "stale": 1, + "title": "DOB-007 retired shortcut note" + }, + "source": "the exact control revision" +} diff --git a/task_files/dob100-007-detect-checkout-errors/material/07-the-case-room-conversation.json b/task_files/dob100-007-detect-checkout-errors/material/07-the-case-room-conversation.json new file mode 100644 index 0000000000000000000000000000000000000000..0c682a421fab688ae54298507776c198cc1081bb --- /dev/null +++ b/task_files/dob100-007-detect-checkout-errors/material/07-the-case-room-conversation.json @@ -0,0 +1,36 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-007", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "channel": "case-007-checkout", + "limit": 50 + }, + "records": [ + { + "author": "customer-success", + "body": "The checkout cutover is committed for 2026-03-05; please state in the handoff whether the capacity plan lands on time and what it costs.", + "channel": "case-007-checkout", + "message_id": 10 + }, + { + "author": "former-owner", + "body": "I would follow OPS-CONTROL-2025.11, but that note may be stale. No one has verified it against today's state.", + "channel": "case-007-checkout", + "message_id": 9 + }, + { + "author": "on-call", + "body": "For checkout, the first signal may be symptomatic. Check the linked records before changing production.", + "channel": "case-007-checkout", + "message_id": 8 + }, + { + "author": "release-manager", + "body": "Please resolve DOB-007. The Jira state is only intake; confirm the live systems.", + "channel": "case-007-checkout", + "message_id": 7 + } + ], + "source": "the case-room conversation" +} diff --git a/task_files/dob100-007-detect-checkout-errors/material/08-the-pagerduty-change-event-history.json b/task_files/dob100-007-detect-checkout-errors/material/08-the-pagerduty-change-event-history.json new file mode 100644 index 0000000000000000000000000000000000000000..82cf40ac5847f17f147483bbd61e72714b9f3132 --- /dev/null +++ b/task_files/dob100-007-detect-checkout-errors/material/08-the-pagerduty-change-event-history.json @@ -0,0 +1,24 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-007", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "pd_service_id": "PD-DOB-007", + "since_day": 330 + }, + "records": [ + { + "change_id": 5, + "day": 418, + "pd_service_id": "PD-DOB-007", + "summary": "Scaled the checkout production pool to 13 replicas across 3 zones (DOB-007 capacity baseline)" + }, + { + "change_id": 4, + "day": 419, + "pd_service_id": "PD-DOB-007", + "summary": "DOB-007 intake evidence for checkout; outcome not yet established" + } + ], + "source": "the PagerDuty change-event history" +} diff --git a/task_files/dob100-007-detect-checkout-errors/material/09-the-current-customer-status-record.json b/task_files/dob100-007-detect-checkout-errors/material/09-the-current-customer-status-record.json new file mode 100644 index 0000000000000000000000000000000000000000..856df34f12e9ce9500dfadb2e17c0cc0d7885747 --- /dev/null +++ b/task_files/dob100-007-detect-checkout-errors/material/09-the-current-customer-status-record.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-007", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "limit": 20 + }, + "records": [ + { + "body": "Catalog read replica maintenance completed with no customer impact.", + "post_id": 1, + "state": "resolved", + "title": "Scheduled maintenance completed" + } + ], + "source": "the current customer-status record" +} diff --git a/task_files/dob100-007-detect-checkout-errors/material/10-the-current-error-groups.json b/task_files/dob100-007-detect-checkout-errors/material/10-the-current-error-groups.json new file mode 100644 index 0000000000000000000000000000000000000000..7b18f7843fd57ea936ca7e61b28f9616178eb3b2 --- /dev/null +++ b/task_files/dob100-007-detect-checkout-errors/material/10-the-current-error-groups.json @@ -0,0 +1,44 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-007", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "status": "unresolved" + }, + "records": [ + { + "events": 18422, + "first_seen_day": 405, + "issue_id": "PAY-9C", + "last_seen_day": 420, + "level": "error", + "project_slug": "payments-backend", + "status": "unresolved", + "title": "ConnectionTimeout: notifications call exceeded 30000ms", + "users_affected": 6210 + }, + { + "events": 2317, + "first_seen_day": 410, + "issue_id": "CHECKOUT-1A", + "last_seen_day": 420, + "level": "error", + "project_slug": "checkout-web", + "status": "unresolved", + "title": "TypeError: NoneType has no attribute 'amount'", + "users_affected": 890 + }, + { + "events": 1904, + "first_seen_day": 409, + "issue_id": "CHECKOUT-2B", + "last_seen_day": 420, + "level": "error", + "project_slug": "checkout-web", + "status": "unresolved", + "title": "TimeoutError: payments call exceeded 8000ms", + "users_affected": 1502 + } + ], + "source": "the current error groups" +} diff --git a/task_files/dob100-007-detect-checkout-errors/material/11-current-service-measurements.json b/task_files/dob100-007-detect-checkout-errors/material/11-current-service-measurements.json new file mode 100644 index 0000000000000000000000000000000000000000..6d0c6c4acf2249566ec0c0bb99efdb2c3dd84a25 --- /dev/null +++ b/task_files/dob100-007-detect-checkout-errors/material/11-current-service-measurements.json @@ -0,0 +1,23 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-007", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "service": "checkout" + }, + "records": [ + { + "environment": "production", + "metric": "error_rate_pct", + "service": "checkout", + "value": 5.5 + }, + { + "environment": "production", + "metric": "latency_p99_ms", + "service": "checkout", + "value": 530.0 + } + ], + "source": "current service measurements" +} diff --git a/task_files/dob100-007-detect-checkout-errors/material/12-live-feature-exposure.json b/task_files/dob100-007-detect-checkout-errors/material/12-live-feature-exposure.json new file mode 100644 index 0000000000000000000000000000000000000000..ea4a2aaf904a0bb6b76cd503ecbff023063141fd --- /dev/null +++ b/task_files/dob100-007-detect-checkout-errors/material/12-live-feature-exposure.json @@ -0,0 +1,47 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-007", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "service": "checkout" + }, + "records": [ + { + "description": "Checkout redesign, fully rolled out last quarter; stale flag.", + "enabled": 1, + "environment": "production", + "flag_id": 9307, + "key": "checkout_v2_layout", + "rollout_percent": 100, + "service": "checkout" + }, + { + "description": "Checkout redesign, fully rolled out last quarter; stale flag.", + "enabled": 1, + "environment": "staging", + "flag_id": 9308, + "key": "checkout_v2_layout", + "rollout_percent": 100, + "service": "checkout" + }, + { + "description": "Pilot: refund immediately at checkout instead of async batch.", + "enabled": 1, + "environment": "production", + "flag_id": 9301, + "key": "instant_refunds", + "rollout_percent": 100, + "service": "checkout" + }, + { + "description": "Pilot: refund immediately at checkout instead of async batch.", + "enabled": 1, + "environment": "staging", + "flag_id": 9302, + "key": "instant_refunds", + "rollout_percent": 100, + "service": "checkout" + } + ], + "source": "live feature exposure" +} diff --git a/task_files/dob100-007-detect-checkout-errors/material/13-the-employee-work-item.json b/task_files/dob100-007-detect-checkout-errors/material/13-the-employee-work-item.json new file mode 100644 index 0000000000000000000000000000000000000000..f7aa4f6166a5e86b1aa64c2e466ecd3d89d58012 --- /dev/null +++ b/task_files/dob100-007-detect-checkout-errors/material/13-the-employee-work-item.json @@ -0,0 +1,20 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-007", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "key": "OPS-104" + }, + "records": { + "assignee": "", + "description": "Determine whether checkout is currently violating any of its SLOs and report the finding with submit_diagnosis. Read-only investigation.", + "key": "OPS-104", + "priority": "high", + "service": "checkout", + "status": "open", + "ticket_id": 9155, + "title": "Detection: is checkout violating its SLOs?", + "type": "incident" + }, + "source": "the employee work item" +} diff --git a/task_files/dob100-007-detect-checkout-errors/material/14-the-exact-control-revision.json b/task_files/dob100-007-detect-checkout-errors/material/14-the-exact-control-revision.json new file mode 100644 index 0000000000000000000000000000000000000000..0d0678849a01bb8da0ead6075fdd46ecc1daf52e --- /dev/null +++ b/task_files/dob100-007-detect-checkout-errors/material/14-the-exact-control-revision.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-007", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "page_id": 14007 + }, + "records": { + "body": "Change-readiness standard for DOB-007 (checkout), effective under OPS-CONTROL-2026.03. Before the checkout cutover is declared ready, the production pool must hold 4 healthy serving replicas in every production zone. The zone count and the current pool size are the PagerDuty scale record for PD-DOB-007; replicas reserved for another team's freeze in the Linear capacity register (CAP-7) are not usable. Any shortfall is covered only by confirmed CloudCap capacity (Jira order VEND-7) and becomes effective in the next published change window on the current operating control page. Plan selection: choose the lowest-cost authorised plan whose completion is on or before the customer cutover date published on the status page; if no authorised plan meets it, choose the earliest authorised plan and report the shortfall honestly as LATE. Releasing reserved capacity or working outside a change window needs incident-commander approval beyond change approval CHG-7. Record the plan as the reconciliation answer to question DOB-007-capacity-plan: a JSON object with the keys business_need_date, replicas_per_zone, production_zones, required_replicas, observed_replicas, reserved_replicas, usable_replicas, replica_gap, quantity_unit, standard_capacity_date, expedited_capacity_date, capacity_request_replicas, next_change_window, standard_plan_completion, expedited_plan_completion, reserved_release_completion, recommended_option, recommended_outcome_date, recommended_incremental_cost_usd, escalation_approval_required, approval_reference, outcome_vs_control_days, decision_timing_status. Dates are ISO (YYYY-MM-DD); the unit is 'replicas'; escalation_approval_required is 1 when a listed plan needs approval beyond the change approval; outcome_vs_control_days is completion minus cutover (positive means late); decision_timing_status is ON_TIME or LATE.", + "last_updated_day": 420, + "page_id": 14007, + "space": "OPS", + "stale": 0, + "title": "DOB-007 change-readiness standard for checkout" + }, + "source": "the exact control revision" +} diff --git a/task_files/dob100-007-detect-checkout-errors/material/15-the-authoritative-jira-work-item.json b/task_files/dob100-007-detect-checkout-errors/material/15-the-authoritative-jira-work-item.json new file mode 100644 index 0000000000000000000000000000000000000000..add83ccf65dd1c47e07248ce203ec253625cb832 --- /dev/null +++ b/task_files/dob100-007-detect-checkout-errors/material/15-the-authoritative-jira-work-item.json @@ -0,0 +1,23 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-007", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "key": "VEND-7" + }, + "records": { + "assignee": "procurement", + "component": "checkout", + "created_day": 416, + "issue_type": "Vendor Order", + "key": "VEND-7", + "links": [], + "priority": "Medium", + "project": "VEND", + "resolution": "Confirmed", + "status": "Done", + "summary": "CloudCap capacity order for DOB-007: 1 checkout replicas, standard delivery 2026-03-06, expedited delivery 2026-03-04 for USD 600", + "updated_day": 419 + }, + "source": "the authoritative Jira work item" +} diff --git a/task_files/dob100-007-detect-checkout-errors/material/16-the-authoritative-jira-work-item.json b/task_files/dob100-007-detect-checkout-errors/material/16-the-authoritative-jira-work-item.json new file mode 100644 index 0000000000000000000000000000000000000000..59e8ddb68d8437071dbfc5048af2f36757c8cb0b --- /dev/null +++ b/task_files/dob100-007-detect-checkout-errors/material/16-the-authoritative-jira-work-item.json @@ -0,0 +1,23 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-007", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "key": "CHG-7" + }, + "records": { + "assignee": "change-advisory", + "component": "checkout", + "created_day": 417, + "issue_type": "Change", + "key": "CHG-7", + "links": [], + "priority": "Medium", + "project": "CHG", + "resolution": "Approved", + "status": "Done", + "summary": "Change approval CHG-7 for DOB-007: the standard and expedited CloudCap capacity plans for checkout are approved within the published change windows; releasing reserved capacity or executing outside a window is not approved", + "updated_day": 419 + }, + "source": "the authoritative Jira work item" +} diff --git a/task_files/dob100-007-detect-checkout-errors/material/17-the-linked-planning-tracker.json b/task_files/dob100-007-detect-checkout-errors/material/17-the-linked-planning-tracker.json new file mode 100644 index 0000000000000000000000000000000000000000..3bb95652dc748db76e01c0ef8a35c039ed7e54ec --- /dev/null +++ b/task_files/dob100-007-detect-checkout-errors/material/17-the-linked-planning-tracker.json @@ -0,0 +1,20 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-007", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "team": "team-checkout" + }, + "records": [ + { + "created_day": 417, + "identifier": "CAP-7", + "label": "capacity", + "priority": 3, + "state": "In Progress", + "team": "team-checkout", + "title": "2 checkout replicas reserved for the analytics-worker freeze until 2026-03-08; early release needs incident-commander approval and a USD 1600 re-provisioning charge (DOB-007)" + } + ], + "source": "the linked planning tracker" +} diff --git a/task_files/dob100-007-detect-checkout-errors/material/18-customer-status-history.json b/task_files/dob100-007-detect-checkout-errors/material/18-customer-status-history.json new file mode 100644 index 0000000000000000000000000000000000000000..e4cccb7278e7620269ddd07e17142239fdabf18e --- /dev/null +++ b/task_files/dob100-007-detect-checkout-errors/material/18-customer-status-history.json @@ -0,0 +1,43 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-007", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "since_day": 330 + }, + "records": [ + { + "impact": "major", + "linked_incident": 5101, + "post_id": 7001, + "published_day": 412, + "state": "resolved", + "title": "Degraded checkout performance" + }, + { + "impact": "minor", + "linked_incident": 5102, + "post_id": 7002, + "published_day": 415, + "state": "monitoring", + "title": "Elevated error rates on payments" + }, + { + "impact": "major", + "linked_incident": 5103, + "post_id": 7003, + "published_day": 417, + "state": "resolved", + "title": "API latency affecting some customers" + }, + { + "impact": "none", + "linked_incident": null, + "post_id": 13007, + "published_day": 419, + "state": "scheduled", + "title": "DOB-007: checkout cutover scheduled for 2026-03-05" + } + ], + "source": "customer-status history" +} diff --git a/task_files/dob100-007-detect-checkout-errors/material/19-the-current-owner-register.json b/task_files/dob100-007-detect-checkout-errors/material/19-the-current-owner-register.json new file mode 100644 index 0000000000000000000000000000000000000000..d051c1f07531f07b6be7503ef5d1c17a59989adb --- /dev/null +++ b/task_files/dob100-007-detect-checkout-errors/material/19-the-current-owner-register.json @@ -0,0 +1,57 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-007", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": {}, + "records": [ + { + "last_reviewed_day": 340, + "owning_team": "Commerce Platform", + "row_id": 1, + "service_label": "Checkout (commerce)", + "slack_channel": "#commerce", + "week_start": "sunday" + }, + { + "last_reviewed_day": 340, + "owning_team": "Commerce Platform", + "row_id": 2, + "service_label": "Payments (commerce)", + "slack_channel": "#commerce", + "week_start": "sunday" + }, + { + "last_reviewed_day": 210, + "owning_team": "Discovery Squad", + "row_id": 3, + "service_label": "Search (growth)", + "slack_channel": "#growth", + "week_start": "sunday" + }, + { + "last_reviewed_day": 180, + "owning_team": "Edge Team", + "row_id": 4, + "service_label": "Gateway (platform)", + "slack_channel": "#edge", + "week_start": "sunday" + }, + { + "last_reviewed_day": 355, + "owning_team": "Commerce Platform", + "row_id": 5, + "service_label": "Inventory (commerce)", + "slack_channel": "#commerce", + "week_start": "sunday" + }, + { + "last_reviewed_day": 419, + "owning_team": "team-checkout", + "row_id": 12007, + "service_label": "checkout", + "slack_channel": "case-007-checkout", + "week_start": "monday" + } + ], + "source": "the current owner register" +} diff --git a/task_files/dob100-007-detect-checkout-errors/material/20-the-pagerduty-service-catalog.json b/task_files/dob100-007-detect-checkout-errors/material/20-the-pagerduty-service-catalog.json new file mode 100644 index 0000000000000000000000000000000000000000..611ee9a8d33748f426edd6f6ec14de8bf857719a --- /dev/null +++ b/task_files/dob100-007-detect-checkout-errors/material/20-the-pagerduty-service-catalog.json @@ -0,0 +1,39 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-007", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": {}, + "records": [ + { + "escalation_policy": "EP-Commerce", + "name": "checkout-api", + "pd_service_id": "PSVC001", + "status": "active" + }, + { + "escalation_policy": "EP-Commerce", + "name": "payments-api", + "pd_service_id": "PSVC002", + "status": "active" + }, + { + "escalation_policy": "EP-Platform", + "name": "edge-gateway", + "pd_service_id": "PSVC003", + "status": "active" + }, + { + "escalation_policy": "EP-Growth", + "name": "search-svc", + "pd_service_id": "PSVC004", + "status": "active" + }, + { + "escalation_policy": "EP-Commerce", + "name": "inventory-api", + "pd_service_id": "PSVC005", + "status": "active" + } + ], + "source": "the PagerDuty service catalog" +} diff --git a/task_files/dob100-008-detect-inventory/01-employee-request.md b/task_files/dob100-008-detect-inventory/01-employee-request.md index d3e3773f2b8538003f171521a8bf8c3fcbe40181..a7e09280ee00230750bc4eeb4d9a2fdd0177af0f 100644 --- a/task_files/dob100-008-detect-inventory/01-employee-request.md +++ b/task_files/dob100-008-detect-inventory/01-employee-request.md @@ -1 +1 @@ -The security-response handoff needs the real scope established before anyone broadens remediation. Keep this to an investigation; production should remain unchanged. OPS-102 — Detection: is inventory violating its SLOs? Determine whether inventory is currently violating any of its service level objectives, and Give the incident lead a finding for 'inventory' with the evidence you relied on. Report honestly either way: a clean bill of health is a valid finding. The work item is DOB-008 for inventory. Its business boundary is stock reservation, warehouse truth, backorder promises, and race-free quantity updates. Reconcile current authority with live state, make only supported changes, and leave a case-room handoff that you have reopened and verified. +Is inventory violating its SLOs? The current monitoring views do not yet establish whether this is an active objective breach, a stale signal, or a healthy service being blamed for a downstream symptom. For inventory, the affected business boundary includes stock reservation, warehouse truth, backorder promises, and race-free quantity updates. Reconcile the affected boundary, identify the decisive signal, and record a production-safe conclusion the service owner can use in the existing incident work item. The supported cause controls whether inventory can enter the recovery window on 2026-03-05, making this one incident decision rather than a separate planning exercise. State the earliest credible completion and whether it meets the business window. Include the best approved path and the faster or cheaper alternatives that the evidence or authority rules out. diff --git a/task_files/dob100-008-detect-inventory/02-jira-work-item.csv b/task_files/dob100-008-detect-inventory/02-jira-work-item.csv index 2563f5430c0b3073f0503095c6258aff51b50fd0..cecfcd76654e00f11cfffd0a22db3e43f3c2ecbd 100644 --- a/task_files/dob100-008-detect-inventory/02-jira-work-item.csv +++ b/task_files/dob100-008-detect-inventory/02-jira-work-item.csv @@ -1,2 +1,2 @@ assignee,component,created_day,issue_type,key,priority,project,resolution,status,summary,updated_day -on-call,inventory,94,Task,DOB-008,Medium,DOB,,In Progress,"This is an investigation, not a change.",100 +on-call,inventory,414,Task,DOB-008,Medium,DOB,,In Progress,"This is an investigation, not a change.",420 diff --git a/task_files/dob100-008-detect-inventory/04-github-issue.json b/task_files/dob100-008-detect-inventory/04-github-issue.json index 7f5704ef459a08603f2de6e9a0a5af6a3d512b8a..137c228dc777cc9b3863a42e80a46d80eebc4f26 100644 --- a/task_files/dob100-008-detect-inventory/04-github-issue.json +++ b/task_files/dob100-008-detect-inventory/04-github-issue.json @@ -1,5 +1,5 @@ { - "created_day": 95, + "created_day": 415, "labels": "aiops_detection,needs-correlation", "number": 9008, "repo": "novacart/inventory", diff --git a/task_files/dob100-008-detect-inventory/05-current-operating-control.pdf b/task_files/dob100-008-detect-inventory/05-current-operating-control.pdf index 865b810c5294ef361d7fcdf6add955be2f0a2aac..d9b7676330c676307506e5d269b48aa18cb3c2e4 100644 --- a/task_files/dob100-008-detect-inventory/05-current-operating-control.pdf +++ b/task_files/dob100-008-detect-inventory/05-current-operating-control.pdf @@ -10,13 +10,19 @@ endobj << /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Resources << /Font << /F1 5 0 R >> >> /Contents 4 0 R >> endobj 4 0 obj -<< /Length 141 >> +<< /Length 740 >> stream BT /F1 9 Tf 54 750 Td 11 TL -(Control OPS-CONTROL-2026.03 is effective for DOB-008 and supersedes OPS-CONTROL-2025.11. Establish identi) Tj +(Control OPS-CONTROL-2026.03 is effective for DOB-008 and supersedes OPS-CONTROL-2025.11. Establish) Tj +T* (identity across Jira and the linked GitHub issue, compare the case-room report with live operational) Tj +T* (records, follow task-specific approval and rollout controls, and verify writes from the system of) Tj +T* (record. This page defines evidence precedence; it does not contain the task's conclusion. Change) Tj +T* (windows for inventory: 2026-03-04, 2026-03-06, 2026-03-08, 2026-03-10 at 14:00Z; work outside these) Tj +T* (windows requires incident-commander approval. Vendor capacity order VEND-8 and change approval CHG-8) Tj +T* (are the authoritative records for the cutover capacity plan.) Tj ET endstream endobj @@ -30,9 +36,9 @@ xref 0000000064 00000 n 0000000121 00000 n 0000000247 00000 n -0000000439 00000 n +0000001038 00000 n trailer << /Size 6 /Root 1 0 R >> startxref -509 +1108 %%EOF diff --git a/task_files/dob100-008-detect-inventory/06-retired-shortcut-note.pdf b/task_files/dob100-008-detect-inventory/06-retired-shortcut-note.pdf index 91d187346ddbd3cf918a228c4e4e3d8d897f9435..43ce0a8e36001be18aa73a334375cc4c8b3de4fc 100644 --- a/task_files/dob100-008-detect-inventory/06-retired-shortcut-note.pdf +++ b/task_files/dob100-008-detect-inventory/06-retired-shortcut-note.pdf @@ -10,13 +10,15 @@ endobj << /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Resources << /Font << /F1 5 0 R >> >> /Contents 4 0 R >> endobj 4 0 obj -<< /Length 141 >> +<< /Length 276 >> stream BT /F1 9 Tf 54 750 Td 11 TL -(Retired control OPS-CONTROL-2025.11 for DOB-008. This draft recommends trusting the first alert and closi) Tj +(Retired control OPS-CONTROL-2025.11 for DOB-008. This draft recommends trusting the first alert and) Tj +T* (closing the tracker after a single-system check. It is retained for audit history and was superseded) Tj +T* (by OPS-CONTROL-2026.03.) Tj ET endstream endobj @@ -30,9 +32,9 @@ xref 0000000064 00000 n 0000000121 00000 n 0000000247 00000 n -0000000439 00000 n +0000000574 00000 n trailer << /Size 6 /Root 1 0 R >> startxref -509 +644 %%EOF diff --git a/task_files/dob100-008-detect-inventory/07-case-room-thread.json b/task_files/dob100-008-detect-inventory/07-case-room-thread.json index 5c74c953cc87e621270e495f0c4c01210fb975c2..0dff72f80cde910db9ffa2ea328a1ac1afae9663 100644 --- a/task_files/dob100-008-detect-inventory/07-case-room-thread.json +++ b/task_files/dob100-008-detect-inventory/07-case-room-thread.json @@ -16,5 +16,11 @@ "body": "I would follow OPS-CONTROL-2025.11, but that note may be stale. No one has verified it against today's state.", "channel": "case-008-inventory", "message_id": 9 + }, + { + "author": "customer-success", + "body": "The inventory cutover is committed for 2026-03-05; please state in the handoff whether the capacity plan lands on time and what it costs.", + "channel": "case-008-inventory", + "message_id": 10 } ] diff --git a/task_files/dob100-008-detect-inventory/08-pagerduty-change-events.csv b/task_files/dob100-008-detect-inventory/08-pagerduty-change-events.csv index 71e342641ead0d4af42818f08e11a286bb20ed02..ae9ef69309e284c2c9e3184b41fc85553c279c89 100644 --- a/task_files/dob100-008-detect-inventory/08-pagerduty-change-events.csv +++ b/task_files/dob100-008-detect-inventory/08-pagerduty-change-events.csv @@ -1,2 +1,3 @@ change_id,day,pd_service_id,summary -4,99,PD-DOB-008,DOB-008 intake evidence for inventory; outcome not yet established +4,419,PD-DOB-008,DOB-008 intake evidence for inventory; outcome not yet established +5,418,PD-DOB-008,Scaled the inventory production pool to 16 replicas across 4 zones (DOB-008 capacity baseline) diff --git a/task_files/dob100-008-detect-inventory/09-service-owner-register.xlsx b/task_files/dob100-008-detect-inventory/09-service-owner-register.xlsx index 051e47d113f3ec122cf152677017b0c3cd6cacd4..c93241b123080099ee6aae298162f20871681389 100644 Binary files a/task_files/dob100-008-detect-inventory/09-service-owner-register.xlsx and b/task_files/dob100-008-detect-inventory/09-service-owner-register.xlsx differ diff --git a/task_files/dob100-008-detect-inventory/10-release-calendar.xlsx b/task_files/dob100-008-detect-inventory/10-release-calendar.xlsx index b965a01c75105ba060d9fb5e5b603c73e80a1dca..fa5a9638a225ed64c7728db85b7743b569b4d40a 100644 Binary files a/task_files/dob100-008-detect-inventory/10-release-calendar.xlsx and b/task_files/dob100-008-detect-inventory/10-release-calendar.xlsx differ diff --git a/task_files/dob100-008-detect-inventory/28-change-readiness-standard.pdf b/task_files/dob100-008-detect-inventory/28-change-readiness-standard.pdf new file mode 100644 index 0000000000000000000000000000000000000000..bcf716df1a9b1efd3279f291aee66a3a29c336fc --- /dev/null +++ b/task_files/dob100-008-detect-inventory/28-change-readiness-standard.pdf @@ -0,0 +1,58 @@ +%PDF-1.4 +%âãÏÓ +1 0 obj +<< /Type /Catalog /Pages 2 0 R >> +endobj +2 0 obj +<< /Type /Pages /Kids [3 0 R] /Count 1 >> +endobj +3 0 obj +<< /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Resources << /Font << /F1 5 0 R >> >> /Contents 4 0 R >> +endobj +4 0 obj +<< /Length 2110 >> +stream +BT +/F1 9 Tf +54 750 Td +11 TL +(DOB-008 change-readiness standard for inventory) Tj +T* (Change-readiness standard for DOB-008 \(inventory\), effective under OPS-CONTROL-2026.03. Before the) Tj +T* (inventory cutover is declared ready, the production pool must hold 4 healthy serving replicas in) Tj +T* (every production zone. The zone count and the current pool size are the PagerDuty scale record for) Tj +T* (PD-DOB-008; replicas reserved for another team's freeze in the Linear capacity register \(CAP-8\) are) Tj +T* (not usable. Any shortfall is covered only by confirmed CloudCap capacity \(Jira order VEND-8\) and) Tj +T* (becomes effective in the next published change window on the current operating control page. Plan) Tj +T* (selection: choose the lowest-cost authorised plan whose completion is on or before the customer) Tj +T* (cutover date published on the status page; if no authorised plan meets it, choose the earliest) Tj +T* (authorised plan and report the shortfall honestly as LATE. Releasing reserved capacity or working) Tj +T* (outside a change window needs incident-commander approval beyond change approval CHG-8. Record the) Tj +T* (plan as the reconciliation answer to question DOB-008-capacity-plan: a JSON object with the keys) Tj +T* (business_need_date, replicas_per_zone, production_zones, required_replicas, observed_replicas,) Tj +T* (reserved_replicas, usable_replicas, replica_gap, quantity_unit, standard_capacity_date,) Tj +T* (expedited_capacity_date, capacity_request_replicas, next_change_window, standard_plan_completion,) Tj +T* (expedited_plan_completion, reserved_release_completion, recommended_option,) Tj +T* (recommended_outcome_date, recommended_incremental_cost_usd, escalation_approval_required,) Tj +T* (approval_reference, outcome_vs_control_days, decision_timing_status. Dates are ISO \(YYYY-MM-DD\); the) Tj +T* (unit is 'replicas'; escalation_approval_required is 1 when a listed plan needs approval beyond the) Tj +T* (change approval; outcome_vs_control_days is completion minus cutover \(positive means late\);) Tj +T* (decision_timing_status is ON_TIME or LATE.) Tj +ET +endstream +endobj +5 0 obj +<< /Type /Font /Subtype /Type1 /BaseFont /Helvetica >> +endobj +xref +0 6 +0000000000 65535 f +0000000015 00000 n +0000000064 00000 n +0000000121 00000 n +0000000247 00000 n +0000002409 00000 n +trailer +<< /Size 6 /Root 1 0 R >> +startxref +2479 +%%EOF diff --git a/task_files/dob100-008-detect-inventory/29-vendor-capacity-order.csv b/task_files/dob100-008-detect-inventory/29-vendor-capacity-order.csv new file mode 100644 index 0000000000000000000000000000000000000000..93f4915795b670cc8bf08e30747f7a4952f90548 --- /dev/null +++ b/task_files/dob100-008-detect-inventory/29-vendor-capacity-order.csv @@ -0,0 +1,2 @@ +assignee,component,created_day,issue_type,key,priority,project,resolution,status,summary,updated_day +procurement,inventory,416,Vendor Order,VEND-8,Medium,VEND,Confirmed,Done,"CloudCap capacity order for DOB-008: 2 inventory replicas, standard delivery 2026-03-07, expedited delivery 2026-03-04 for USD 750",419 diff --git a/task_files/dob100-008-detect-inventory/30-change-approval-record.csv b/task_files/dob100-008-detect-inventory/30-change-approval-record.csv new file mode 100644 index 0000000000000000000000000000000000000000..638065841069327eaa743a427cb3a9666b6d3a52 --- /dev/null +++ b/task_files/dob100-008-detect-inventory/30-change-approval-record.csv @@ -0,0 +1,2 @@ +assignee,component,created_day,issue_type,key,priority,project,resolution,status,summary,updated_day +change-advisory,inventory,417,Change,CHG-8,Medium,CHG,Approved,Done,Change approval CHG-8 for DOB-008: the standard and expedited CloudCap capacity plans for inventory are approved within the published change windows; releasing reserved capacity or executing outside a window is not approved,419 diff --git a/task_files/dob100-008-detect-inventory/31-capacity-reservation-register.json b/task_files/dob100-008-detect-inventory/31-capacity-reservation-register.json new file mode 100644 index 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"ordering_semantics": false, + "total_assets_including_this_manifest": 53 +} diff --git a/task_files/dob100-008-detect-inventory/material/01-the-authoritative-jira-work-item.json b/task_files/dob100-008-detect-inventory/material/01-the-authoritative-jira-work-item.json new file mode 100644 index 0000000000000000000000000000000000000000..f917fb10bfc927da072019999bdc77a1ff333f01 --- /dev/null +++ b/task_files/dob100-008-detect-inventory/material/01-the-authoritative-jira-work-item.json @@ -0,0 +1,28 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-008", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "key": "DOB-008" + }, + "records": { + "assignee": "on-call", + "component": "inventory", + "created_day": 414, + "issue_type": "Task", + "key": "DOB-008", + "links": [ + { + "kind": "relates", + "target": "GH-9008" + } + ], + "priority": "Medium", + "project": "DOB", + "resolution": "", + "status": "In Progress", + "summary": "This is an investigation, not a change.", + "updated_day": 420 + }, + "source": "the authoritative Jira work item" +} diff --git a/task_files/dob100-008-detect-inventory/material/02-the-cross-tracker-link-registry.json b/task_files/dob100-008-detect-inventory/material/02-the-cross-tracker-link-registry.json new file mode 100644 index 0000000000000000000000000000000000000000..3fd234fcc8223de6600530d52c895506b7a5bdab --- /dev/null +++ b/task_files/dob100-008-detect-inventory/material/02-the-cross-tracker-link-registry.json @@ -0,0 +1,16 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-008", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "source": "DOB-008" + }, + "records": [ + { + "kind": "relates", + "source": "DOB-008", + "target": "GH-9008" + } + ], + "source": "the cross-tracker link registry" +} diff --git a/task_files/dob100-008-detect-inventory/material/03-the-linked-github-issue-population.json b/task_files/dob100-008-detect-inventory/material/03-the-linked-github-issue-population.json new file mode 100644 index 0000000000000000000000000000000000000000..e0ad7d986c18bc7c54934981220e21ad89863652 --- /dev/null +++ b/task_files/dob100-008-detect-inventory/material/03-the-linked-github-issue-population.json @@ -0,0 +1,20 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-008", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "repo": "novacart/inventory", + "state": "open" + }, + "records": [ + { + "created_day": 415, + "labels": "aiops_detection,needs-correlation", + "number": 9008, + "repo": "novacart/inventory", + "state": "open", + "title": "Operational evidence for DOB-008" + } + ], + "source": "the linked GitHub issue population" +} diff --git a/task_files/dob100-008-detect-inventory/material/04-the-operating-control-index.json b/task_files/dob100-008-detect-inventory/material/04-the-operating-control-index.json new file mode 100644 index 0000000000000000000000000000000000000000..038c75e06617ddba44391885ac09890f8f8dea1e --- /dev/null +++ b/task_files/dob100-008-detect-inventory/material/04-the-operating-control-index.json @@ -0,0 +1,33 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-008", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "query": "DOB-008", + "space": "OPS" + }, + "records": [ + { + "last_updated_day": 420, + "page_id": 10008, + "space": "OPS", + "stale": 0, + "title": "DOB-008 current operating control" + }, + { + "last_updated_day": 310, + "page_id": 11008, + "space": "OPS", + "stale": 1, + "title": "DOB-008 retired shortcut note" + }, + { + "last_updated_day": 420, + "page_id": 14008, + "space": "OPS", + "stale": 0, + "title": "DOB-008 change-readiness standard for inventory" + } + ], + "source": "the operating-control index" +} diff --git a/task_files/dob100-008-detect-inventory/material/05-the-exact-control-revision.json b/task_files/dob100-008-detect-inventory/material/05-the-exact-control-revision.json new file mode 100644 index 0000000000000000000000000000000000000000..b2d16145807f56fcd3036173b13f14eceb855c25 --- /dev/null +++ b/task_files/dob100-008-detect-inventory/material/05-the-exact-control-revision.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-008", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "page_id": 10008 + }, + "records": { + "body": "Control OPS-CONTROL-2026.03 is effective for DOB-008 and supersedes OPS-CONTROL-2025.11. Establish identity across Jira and the linked GitHub issue, compare the case-room report with live operational records, follow task-specific approval and rollout controls, and verify writes from the system of record. This page defines evidence precedence; it does not contain the task's conclusion. Change windows for inventory: 2026-03-04, 2026-03-06, 2026-03-08, 2026-03-10 at 14:00Z; work outside these windows requires incident-commander approval. Vendor capacity order VEND-8 and change approval CHG-8 are the authoritative records for the cutover capacity plan.", + "last_updated_day": 420, + "page_id": 10008, + "space": "OPS", + "stale": 0, + "title": "DOB-008 current operating control" + }, + "source": "the exact control revision" +} diff --git a/task_files/dob100-008-detect-inventory/material/06-the-exact-control-revision.json b/task_files/dob100-008-detect-inventory/material/06-the-exact-control-revision.json new file mode 100644 index 0000000000000000000000000000000000000000..f38deca3107f842ac859944ab01d38ef2049e872 --- /dev/null +++ b/task_files/dob100-008-detect-inventory/material/06-the-exact-control-revision.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-008", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "page_id": 11008 + }, + "records": { + "body": "Retired control OPS-CONTROL-2025.11 for DOB-008. This draft recommends trusting the first alert and closing the tracker after a single-system check. It is retained for audit history and was superseded by OPS-CONTROL-2026.03.", + "last_updated_day": 310, + "page_id": 11008, + "space": "OPS", + "stale": 1, + "title": "DOB-008 retired shortcut note" + }, + "source": "the exact control revision" +} diff --git a/task_files/dob100-008-detect-inventory/material/07-the-case-room-conversation.json b/task_files/dob100-008-detect-inventory/material/07-the-case-room-conversation.json new file mode 100644 index 0000000000000000000000000000000000000000..b93af7eef5b94ee222e62973d47b47e18bf25789 --- /dev/null +++ b/task_files/dob100-008-detect-inventory/material/07-the-case-room-conversation.json @@ -0,0 +1,36 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-008", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "channel": "case-008-inventory", + "limit": 50 + }, + "records": [ + { + "author": "customer-success", + "body": "The inventory cutover is committed for 2026-03-05; please state in the handoff whether the capacity plan lands on time and what it costs.", + "channel": "case-008-inventory", + "message_id": 10 + }, + { + "author": "former-owner", + "body": "I would follow OPS-CONTROL-2025.11, but that note may be stale. No one has verified it against today's state.", + "channel": "case-008-inventory", + "message_id": 9 + }, + { + "author": "on-call", + "body": "For inventory, the first signal may be symptomatic. Check the linked records before changing production.", + "channel": "case-008-inventory", + "message_id": 8 + }, + { + "author": "release-manager", + "body": "Please resolve DOB-008. The Jira state is only intake; confirm the live systems.", + "channel": "case-008-inventory", + "message_id": 7 + } + ], + "source": "the case-room conversation" +} diff --git a/task_files/dob100-008-detect-inventory/material/08-the-pagerduty-change-event-history.json b/task_files/dob100-008-detect-inventory/material/08-the-pagerduty-change-event-history.json new file mode 100644 index 0000000000000000000000000000000000000000..0a6c63a762adc4dea8f50b6294ba50081ac94a8e --- /dev/null +++ b/task_files/dob100-008-detect-inventory/material/08-the-pagerduty-change-event-history.json @@ -0,0 +1,24 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-008", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "pd_service_id": "PD-DOB-008", + "since_day": 330 + }, + "records": [ + { + "change_id": 5, + "day": 418, + "pd_service_id": "PD-DOB-008", + "summary": "Scaled the inventory production pool to 16 replicas across 4 zones (DOB-008 capacity baseline)" + }, + { + "change_id": 4, + "day": 419, + "pd_service_id": "PD-DOB-008", + "summary": "DOB-008 intake evidence for inventory; outcome not yet established" + } + ], + "source": "the PagerDuty change-event history" +} diff --git a/task_files/dob100-008-detect-inventory/material/09-the-current-customer-status-record.json b/task_files/dob100-008-detect-inventory/material/09-the-current-customer-status-record.json new file mode 100644 index 0000000000000000000000000000000000000000..867e972ab56529906a8d2a202d46113254e1dbda --- /dev/null +++ b/task_files/dob100-008-detect-inventory/material/09-the-current-customer-status-record.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-008", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "limit": 20 + }, + "records": [ + { + "body": "Catalog read replica maintenance completed with no customer impact.", + "post_id": 1, + "state": "resolved", + "title": "Scheduled maintenance completed" + } + ], + "source": "the current customer-status record" +} diff --git a/task_files/dob100-008-detect-inventory/material/10-current-service-measurements.json b/task_files/dob100-008-detect-inventory/material/10-current-service-measurements.json new file mode 100644 index 0000000000000000000000000000000000000000..2580ce5e12799c3be14e6e1585a266d76b35106e --- /dev/null +++ b/task_files/dob100-008-detect-inventory/material/10-current-service-measurements.json @@ -0,0 +1,23 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-008", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "service": "inventory" + }, + "records": [ + { + "environment": "production", + "metric": "error_rate_pct", + "service": "inventory", + "value": 4.7 + }, + { + "environment": "production", + "metric": "latency_p99_ms", + "service": "inventory", + "value": 160.0 + } + ], + "source": "current service measurements" +} diff --git a/task_files/dob100-008-detect-inventory/material/11-actual-alert-firings.json b/task_files/dob100-008-detect-inventory/material/11-actual-alert-firings.json new file mode 100644 index 0000000000000000000000000000000000000000..59bba8ebeadff7479442961737f3146e9f11b114 --- /dev/null +++ b/task_files/dob100-008-detect-inventory/material/11-actual-alert-firings.json @@ -0,0 +1,65 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-008", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "since_day": 330 + }, + "records": [ + { + "day": 416, + "fingerprint": "gw-latency-p99", + "firing_id": 701, + "inhibited_by": null, + "paged_incident": 5103, + "rule_id": 601, + "silenced": 0 + }, + { + "day": 417, + "fingerprint": "gw-latency-p99", + "firing_id": 702, + "inhibited_by": null, + "paged_incident": 5103, + "rule_id": 601, + "silenced": 0 + }, + { + "day": 416, + "fingerprint": "gw-error-rate", + "firing_id": 703, + "inhibited_by": 603, + "paged_incident": null, + "rule_id": 602, + "silenced": 0 + }, + { + "day": 416, + "fingerprint": "cluster-latency", + "firing_id": 704, + "inhibited_by": null, + "paged_incident": 5103, + "rule_id": 603, + "silenced": 0 + }, + { + "day": 416, + "fingerprint": "edge-cache-hit", + "firing_id": 705, + "inhibited_by": null, + "paged_incident": null, + "rule_id": 604, + "silenced": 1 + }, + { + "day": 417, + "fingerprint": "edge-cache-hit", + "firing_id": 706, + "inhibited_by": null, + "paged_incident": null, + "rule_id": 604, + "silenced": 1 + } + ], + "source": "actual alert firings" +} diff --git a/task_files/dob100-008-detect-inventory/material/12-live-kubernetes-pod-state.json b/task_files/dob100-008-detect-inventory/material/12-live-kubernetes-pod-state.json new file mode 100644 index 0000000000000000000000000000000000000000..ad015201afc83159aee3cb3ec6e2e54b43fd4750 --- /dev/null +++ b/task_files/dob100-008-detect-inventory/material/12-live-kubernetes-pod-state.json @@ -0,0 +1,35 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-008", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "service": "inventory" + }, + "records": [ + { + "image_tag": "v4.2.1", + "memory_limit_mb": 1024, + "memory_usage_mb": 0, + "namespace": "production", + "node": "", + "pending_reason": "pod has unbound immediate PersistentVolumeClaims: storageclass.storage.k8s.io 'fast-ssd-gp4' not found", + "phase": "Pending", + "pod": "inventory-7f3c-cc42", + "restarts": 0, + "service": "inventory" + }, + { + "image_tag": "v4.2.1", + "memory_limit_mb": 512, + "memory_usage_mb": 0, + "namespace": "production", + "node": "node-a2", + "pending_reason": "container has runAsNonRoot and image will run as root", + "phase": "CreateContainerConfigError", + "pod": "inventory-migrator-4d9e-ii99", + "restarts": 0, + "service": "inventory" + } + ], + "source": "live Kubernetes pod state" +} diff --git a/task_files/dob100-008-detect-inventory/material/13-the-employee-work-item.json b/task_files/dob100-008-detect-inventory/material/13-the-employee-work-item.json new file mode 100644 index 0000000000000000000000000000000000000000..0a2734d57ecb434d683a09e9a06498088865c8d7 --- /dev/null +++ b/task_files/dob100-008-detect-inventory/material/13-the-employee-work-item.json @@ -0,0 +1,20 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-008", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "key": "OPS-102" + }, + "records": { + "assignee": "", + "description": "Determine whether inventory is currently violating any of its SLOs and report the finding with submit_diagnosis. Read-only investigation.", + "key": "OPS-102", + "priority": "high", + "service": "inventory", + "status": "open", + "ticket_id": 9152, + "title": "Detection: is inventory violating its SLOs?", + "type": "incident" + }, + "source": "the employee work item" +} diff --git a/task_files/dob100-008-detect-inventory/material/14-the-exact-control-revision.json b/task_files/dob100-008-detect-inventory/material/14-the-exact-control-revision.json new file mode 100644 index 0000000000000000000000000000000000000000..639e51c7f495eadb6224b34f155946ef86d9ab3c --- /dev/null +++ b/task_files/dob100-008-detect-inventory/material/14-the-exact-control-revision.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-008", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "page_id": 14008 + }, + "records": { + "body": "Change-readiness standard for DOB-008 (inventory), effective under OPS-CONTROL-2026.03. Before the inventory cutover is declared ready, the production pool must hold 4 healthy serving replicas in every production zone. The zone count and the current pool size are the PagerDuty scale record for PD-DOB-008; replicas reserved for another team's freeze in the Linear capacity register (CAP-8) are not usable. Any shortfall is covered only by confirmed CloudCap capacity (Jira order VEND-8) and becomes effective in the next published change window on the current operating control page. Plan selection: choose the lowest-cost authorised plan whose completion is on or before the customer cutover date published on the status page; if no authorised plan meets it, choose the earliest authorised plan and report the shortfall honestly as LATE. Releasing reserved capacity or working outside a change window needs incident-commander approval beyond change approval CHG-8. Record the plan as the reconciliation answer to question DOB-008-capacity-plan: a JSON object with the keys business_need_date, replicas_per_zone, production_zones, required_replicas, observed_replicas, reserved_replicas, usable_replicas, replica_gap, quantity_unit, standard_capacity_date, expedited_capacity_date, capacity_request_replicas, next_change_window, standard_plan_completion, expedited_plan_completion, reserved_release_completion, recommended_option, recommended_outcome_date, recommended_incremental_cost_usd, escalation_approval_required, approval_reference, outcome_vs_control_days, decision_timing_status. Dates are ISO (YYYY-MM-DD); the unit is 'replicas'; escalation_approval_required is 1 when a listed plan needs approval beyond the change approval; outcome_vs_control_days is completion minus cutover (positive means late); decision_timing_status is ON_TIME or LATE.", + "last_updated_day": 420, + "page_id": 14008, + "space": "OPS", + "stale": 0, + "title": "DOB-008 change-readiness standard for inventory" + }, + "source": "the exact control revision" +} diff --git a/task_files/dob100-008-detect-inventory/material/15-the-authoritative-jira-work-item.json b/task_files/dob100-008-detect-inventory/material/15-the-authoritative-jira-work-item.json new file mode 100644 index 0000000000000000000000000000000000000000..d8b8a96a64fcc16589e094ef7e6514c4659482dc --- /dev/null +++ b/task_files/dob100-008-detect-inventory/material/15-the-authoritative-jira-work-item.json @@ -0,0 +1,23 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-008", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "key": "VEND-8" + }, + "records": { + "assignee": "procurement", + "component": "inventory", + "created_day": 416, + "issue_type": "Vendor Order", + "key": "VEND-8", + "links": [], + "priority": "Medium", + "project": "VEND", + "resolution": "Confirmed", + "status": "Done", + "summary": "CloudCap capacity order for DOB-008: 2 inventory replicas, standard delivery 2026-03-07, expedited delivery 2026-03-04 for USD 750", + "updated_day": 419 + }, + "source": "the authoritative Jira work item" +} diff --git a/task_files/dob100-008-detect-inventory/material/16-the-authoritative-jira-work-item.json b/task_files/dob100-008-detect-inventory/material/16-the-authoritative-jira-work-item.json new file mode 100644 index 0000000000000000000000000000000000000000..7a58cdf2515a2d4a338ea7697284ab529d5a1f43 --- /dev/null +++ b/task_files/dob100-008-detect-inventory/material/16-the-authoritative-jira-work-item.json @@ -0,0 +1,23 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-008", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "key": "CHG-8" + }, + "records": { + "assignee": "change-advisory", + "component": "inventory", + "created_day": 417, + "issue_type": "Change", + "key": "CHG-8", + "links": [], + "priority": "Medium", + "project": "CHG", + "resolution": "Approved", + "status": "Done", + "summary": "Change approval CHG-8 for DOB-008: the standard and expedited CloudCap capacity plans for inventory are approved within the published change windows; releasing reserved capacity or executing outside a window is not approved", + "updated_day": 419 + }, + "source": "the authoritative Jira work item" +} diff --git a/task_files/dob100-008-detect-inventory/material/17-the-linked-planning-tracker.json b/task_files/dob100-008-detect-inventory/material/17-the-linked-planning-tracker.json new file mode 100644 index 0000000000000000000000000000000000000000..e29ca9fcd056e23d0eb9b576ba4297a661e6540d --- /dev/null +++ b/task_files/dob100-008-detect-inventory/material/17-the-linked-planning-tracker.json @@ -0,0 +1,20 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-008", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "team": "team-inventory" + }, + "records": [ + { + "created_day": 417, + "identifier": "CAP-8", + "label": "capacity", + "priority": 3, + "state": "In Progress", + "team": "team-inventory", + "title": "2 inventory replicas reserved for the api-gateway freeze until 2026-03-08; early release needs incident-commander approval and a USD 1800 re-provisioning charge (DOB-008)" + } + ], + "source": "the linked planning tracker" +} diff --git a/task_files/dob100-008-detect-inventory/material/18-customer-status-history.json b/task_files/dob100-008-detect-inventory/material/18-customer-status-history.json new file mode 100644 index 0000000000000000000000000000000000000000..272fe289086ab85d70f734dfc0e3d21a8f4de274 --- /dev/null +++ b/task_files/dob100-008-detect-inventory/material/18-customer-status-history.json @@ -0,0 +1,43 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-008", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "since_day": 330 + }, + "records": [ + { + "impact": "major", + "linked_incident": 5101, + "post_id": 7001, + "published_day": 412, + "state": "resolved", + "title": "Degraded checkout performance" + }, + { + "impact": "minor", + "linked_incident": 5102, + "post_id": 7002, + "published_day": 415, + "state": "monitoring", + "title": "Elevated error rates on payments" + }, + { + "impact": "major", + "linked_incident": 5103, + "post_id": 7003, + "published_day": 417, + "state": "resolved", + "title": "API latency affecting some customers" + }, + { + "impact": "none", + "linked_incident": null, + "post_id": 13008, + "published_day": 419, + "state": "scheduled", + "title": "DOB-008: inventory cutover scheduled for 2026-03-05" + } + ], + "source": "customer-status history" +} diff --git a/task_files/dob100-008-detect-inventory/material/19-the-current-owner-register.json b/task_files/dob100-008-detect-inventory/material/19-the-current-owner-register.json new file mode 100644 index 0000000000000000000000000000000000000000..b8a0e65b56a17b15d56ae12920b6c42aa39c95b5 --- /dev/null +++ b/task_files/dob100-008-detect-inventory/material/19-the-current-owner-register.json @@ -0,0 +1,57 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-008", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": {}, + "records": [ + { + "last_reviewed_day": 340, + "owning_team": "Commerce Platform", + "row_id": 1, + "service_label": "Checkout (commerce)", + "slack_channel": "#commerce", + "week_start": "sunday" + }, + { + "last_reviewed_day": 340, + "owning_team": "Commerce Platform", + "row_id": 2, + "service_label": "Payments (commerce)", + "slack_channel": "#commerce", + "week_start": "sunday" + }, + { + "last_reviewed_day": 210, + "owning_team": "Discovery Squad", + "row_id": 3, + "service_label": "Search (growth)", + "slack_channel": "#growth", + "week_start": "sunday" + }, + { + "last_reviewed_day": 180, + "owning_team": "Edge Team", + "row_id": 4, + "service_label": "Gateway (platform)", + "slack_channel": "#edge", + "week_start": "sunday" + }, + { + "last_reviewed_day": 355, + "owning_team": "Commerce Platform", + "row_id": 5, + "service_label": "Inventory (commerce)", + "slack_channel": "#commerce", + "week_start": "sunday" + }, + { + "last_reviewed_day": 419, + "owning_team": "team-inventory", + "row_id": 12008, + "service_label": "inventory", + "slack_channel": "case-008-inventory", + "week_start": "monday" + } + ], + "source": "the current owner register" +} diff --git a/task_files/dob100-008-detect-inventory/material/20-the-pagerduty-service-catalog.json b/task_files/dob100-008-detect-inventory/material/20-the-pagerduty-service-catalog.json new file mode 100644 index 0000000000000000000000000000000000000000..4f9106b5eaf08966fb87440a2b9749f1c541beff --- /dev/null +++ b/task_files/dob100-008-detect-inventory/material/20-the-pagerduty-service-catalog.json @@ -0,0 +1,39 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-008", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": {}, + "records": [ + { + "escalation_policy": "EP-Commerce", + "name": "checkout-api", + "pd_service_id": "PSVC001", + "status": "active" + }, + { + "escalation_policy": "EP-Commerce", + "name": "payments-api", + "pd_service_id": "PSVC002", + "status": "active" + }, + { + "escalation_policy": "EP-Platform", + "name": "edge-gateway", + "pd_service_id": "PSVC003", + "status": "active" + }, + { + "escalation_policy": "EP-Growth", + "name": "search-svc", + "pd_service_id": "PSVC004", + "status": "active" + }, + { + "escalation_policy": "EP-Commerce", + "name": "inventory-api", + "pd_service_id": "PSVC005", + "status": "active" + } + ], + "source": "the PagerDuty service catalog" +} diff --git a/task_files/dob100-009-rcn-checkout-error-rate/01-employee-request.md b/task_files/dob100-009-rcn-checkout-error-rate/01-employee-request.md new file mode 100644 index 0000000000000000000000000000000000000000..d2efbc2782560a4253be75191adba6fe0f458263 --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/01-employee-request.md @@ -0,0 +1 @@ +What is checkout's production error rate? The commerce lead is asking for checkout's current production error rate as a percentage. Sentry and Prometheus give very different numbers. Reconcile the governing definition, time window, identities, and conflicting systems; give the supported answer and explain every material exclusion or unresolved ambiguity. For checkout, the affected business boundary includes cart conversion, order creation, idempotency, and the customer's final purchase step. Use the governing definition and present state to make the decision, then leave the shared record consistent for the next workflow. The team will publish this answer for checkout on 2026-03-05, so data correctness and delivery readiness must agree. What completion can the team responsibly promise, what constraint controls it, and would expediting or seeking broader authority materially improve the result? Record the supported choice in the durable handoff. diff --git a/task_files/dob100-009-rcn-checkout-error-rate/02-jira-work-item.csv b/task_files/dob100-009-rcn-checkout-error-rate/02-jira-work-item.csv new file mode 100644 index 0000000000000000000000000000000000000000..f5670bb46fd15e13cc9d2c9e5337fa14e8ea8467 --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/02-jira-work-item.csv @@ -0,0 +1,2 @@ +assignee,component,created_day,issue_type,key,priority,project,resolution,status,summary,updated_day +on-call,checkout,414,Task,DOB-009,High,DOB,,In Progress,"This is an investigation, not a change.",420 diff --git a/task_files/dob100-009-rcn-checkout-error-rate/03-cross-tracker-links.json b/task_files/dob100-009-rcn-checkout-error-rate/03-cross-tracker-links.json new file mode 100644 index 0000000000000000000000000000000000000000..5d8a4dfb51bb54300b5c5de489069f24a52db24b --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/03-cross-tracker-links.json @@ -0,0 +1,7 @@ +[ + { + "kind": "relates", + "source": "DOB-009", + "target": "GH-9009" + } +] diff --git a/task_files/dob100-009-rcn-checkout-error-rate/04-github-issue.json b/task_files/dob100-009-rcn-checkout-error-rate/04-github-issue.json new file mode 100644 index 0000000000000000000000000000000000000000..f28e4fecbf2610e1093c60c1b99f1eaa0c9fdb55 --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/04-github-issue.json @@ -0,0 +1,8 @@ +{ + "created_day": 415, + "labels": "reconciliation,needs-correlation", + "number": 9009, + "repo": "novacart/checkout", + "state": "open", + "title": "Operational evidence for DOB-009" +} diff --git a/task_files/dob100-009-rcn-checkout-error-rate/05-current-operating-control.pdf b/task_files/dob100-009-rcn-checkout-error-rate/05-current-operating-control.pdf new file mode 100644 index 0000000000000000000000000000000000000000..76aaaecc828c26c4ff8d09b578d86365daa5164a --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/05-current-operating-control.pdf @@ -0,0 +1,44 @@ +%PDF-1.4 +%âãÏÓ +1 0 obj +<< /Type /Catalog /Pages 2 0 R >> +endobj +2 0 obj +<< /Type /Pages /Kids [3 0 R] /Count 1 >> +endobj +3 0 obj +<< /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Resources << /Font << /F1 5 0 R >> >> /Contents 4 0 R >> +endobj +4 0 obj +<< /Length 739 >> +stream +BT +/F1 9 Tf +54 750 Td +11 TL +(Control OPS-CONTROL-2026.03 is effective for DOB-009 and supersedes OPS-CONTROL-2025.11. Establish) Tj +T* (identity across Jira and the linked GitHub issue, compare the case-room report with live operational) Tj +T* (records, follow task-specific approval and rollout controls, and verify writes from the system of) Tj +T* (record. This page defines evidence precedence; it does not contain the task's conclusion. Change) Tj +T* (windows for checkout: 2026-03-05, 2026-03-07, 2026-03-09, 2026-03-11 at 14:00Z; work outside these) Tj +T* (windows requires incident-commander approval. Vendor capacity order VEND-9 and change approval CHG-9) Tj +T* (are the authoritative records for the cutover capacity plan.) Tj +ET +endstream +endobj +5 0 obj +<< /Type /Font /Subtype /Type1 /BaseFont /Helvetica >> +endobj +xref +0 6 +0000000000 65535 f +0000000015 00000 n +0000000064 00000 n +0000000121 00000 n +0000000247 00000 n +0000001037 00000 n +trailer +<< /Size 6 /Root 1 0 R >> +startxref +1107 +%%EOF diff --git a/task_files/dob100-009-rcn-checkout-error-rate/06-retired-shortcut-note.pdf b/task_files/dob100-009-rcn-checkout-error-rate/06-retired-shortcut-note.pdf new file mode 100644 index 0000000000000000000000000000000000000000..c3f08e7aefe57b0179374a390c82e384c08b36ce --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/06-retired-shortcut-note.pdf @@ -0,0 +1,40 @@ +%PDF-1.4 +%âãÏÓ +1 0 obj +<< /Type /Catalog /Pages 2 0 R >> +endobj +2 0 obj +<< /Type /Pages /Kids [3 0 R] /Count 1 >> +endobj +3 0 obj +<< /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Resources << /Font << /F1 5 0 R >> >> /Contents 4 0 R >> +endobj +4 0 obj +<< /Length 276 >> +stream +BT +/F1 9 Tf +54 750 Td +11 TL +(Retired control OPS-CONTROL-2025.11 for DOB-009. This draft recommends trusting the first alert and) Tj +T* (closing the tracker after a single-system check. It is retained for audit history and was superseded) Tj +T* (by OPS-CONTROL-2026.03.) Tj +ET +endstream +endobj +5 0 obj +<< /Type /Font /Subtype /Type1 /BaseFont /Helvetica >> +endobj +xref +0 6 +0000000000 65535 f +0000000015 00000 n +0000000064 00000 n +0000000121 00000 n +0000000247 00000 n +0000000574 00000 n +trailer +<< /Size 6 /Root 1 0 R >> +startxref +644 +%%EOF diff --git a/task_files/dob100-009-rcn-checkout-error-rate/07-case-room-thread.json b/task_files/dob100-009-rcn-checkout-error-rate/07-case-room-thread.json new file mode 100644 index 0000000000000000000000000000000000000000..1cce8758edc9a294af17b025dfd58ce0e658cf10 --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/07-case-room-thread.json @@ -0,0 +1,26 @@ +[ + { + "author": "release-manager", + "body": "Please resolve DOB-009. The Jira state is only intake; confirm the live systems.", + "channel": "case-009-checkout", + "message_id": 7 + }, + { + "author": "on-call", + "body": "For checkout, the first signal may be symptomatic. Check the linked records before changing production.", + "channel": "case-009-checkout", + "message_id": 8 + }, + { + "author": "former-owner", + "body": "I would follow OPS-CONTROL-2025.11, but that note may be stale. No one has verified it against today's state.", + "channel": "case-009-checkout", + "message_id": 9 + }, + { + "author": "customer-success", + "body": "The checkout cutover is committed for 2026-03-05; please state in the handoff whether the capacity plan lands on time and what it costs.", + "channel": "case-009-checkout", + "message_id": 10 + } +] diff --git a/task_files/dob100-009-rcn-checkout-error-rate/08-pagerduty-change-events.csv b/task_files/dob100-009-rcn-checkout-error-rate/08-pagerduty-change-events.csv new file mode 100644 index 0000000000000000000000000000000000000000..13332064060df981fb991b9798971b2feada8d0b --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/08-pagerduty-change-events.csv @@ -0,0 +1,3 @@ +change_id,day,pd_service_id,summary +4,419,PD-DOB-009,DOB-009 intake evidence for checkout; outcome not yet established +5,418,PD-DOB-009,Scaled the checkout production pool to 5 replicas across 2 zones (DOB-009 capacity baseline) diff --git a/task_files/dob100-009-rcn-checkout-error-rate/09-service-owner-register.xlsx b/task_files/dob100-009-rcn-checkout-error-rate/09-service-owner-register.xlsx new file mode 100644 index 0000000000000000000000000000000000000000..040e089e14d1218267598903f8ee8e0c44433252 Binary files /dev/null and b/task_files/dob100-009-rcn-checkout-error-rate/09-service-owner-register.xlsx differ diff --git a/task_files/dob100-009-rcn-checkout-error-rate/10-release-calendar.xlsx b/task_files/dob100-009-rcn-checkout-error-rate/10-release-calendar.xlsx new file mode 100644 index 0000000000000000000000000000000000000000..d751f51212a4638df4721fd82270390adc28d414 Binary files /dev/null and b/task_files/dob100-009-rcn-checkout-error-rate/10-release-calendar.xlsx differ diff --git a/task_files/dob100-009-rcn-checkout-error-rate/11-source-inventory.csv b/task_files/dob100-009-rcn-checkout-error-rate/11-source-inventory.csv new file mode 100644 index 0000000000000000000000000000000000000000..14e8a1c07cc9812fc7cc5ac419059cacd31ca30a --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/11-source-inventory.csv @@ -0,0 +1,7 @@ +case_id,source,status +DOB-009,Jira,inspect +DOB-009,GitHub,inspect +DOB-009,Confluence,inspect +DOB-009,Slack,inspect +DOB-009,PagerDuty,inspect +DOB-009,live service,inspect diff --git a/task_files/dob100-009-rcn-checkout-error-rate/12-request-email.eml b/task_files/dob100-009-rcn-checkout-error-rate/12-request-email.eml new file mode 100644 index 0000000000000000000000000000000000000000..c8d104674872abc7cd3bf349089ca523f692190e --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/12-request-email.eml @@ -0,0 +1,10 @@ +From: release-manager@novacart.example +To: on-call@novacart.example +Date: Tue, 03 Mar 2026 09:00:00 +0000 +Subject: Please resolve DOB-009 +Message-ID: +X-Work-Item: DOB-009 +MIME-Version: 1.0 +Content-Type: text/plain; charset=utf-8 + +The tracker captures intake only. Reconcile the live systems and leave an auditable handoff; do not follow a copied runbook blindly. diff --git a/task_files/dob100-009-rcn-checkout-error-rate/13-former-owner-email.eml b/task_files/dob100-009-rcn-checkout-error-rate/13-former-owner-email.eml new file mode 100644 index 0000000000000000000000000000000000000000..f475913395b18bbd8a4ee6786483784d4860ef6e --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/13-former-owner-email.eml @@ -0,0 +1,10 @@ +From: release-manager@novacart.example +To: on-call@novacart.example +Date: Tue, 03 Mar 2026 09:00:00 +0000 +Subject: Old suggestion for DOB-009 +Message-ID: +X-Work-Item: DOB-009 +MIME-Version: 1.0 +Content-Type: text/plain; charset=utf-8 + +I previously used OPS-CONTROL-2025.11. That may no longer be valid, and I did not verify today's production state. diff --git a/task_files/dob100-009-rcn-checkout-error-rate/14-service-catalog.csv b/task_files/dob100-009-rcn-checkout-error-rate/14-service-catalog.csv new file mode 100644 index 0000000000000000000000000000000000000000..d0f9055dba2668f1da7e92afde62bf9eeb7b4f79 --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/14-service-catalog.csv @@ -0,0 +1,11 @@ +case_id,description,kind,language,name,repo_version,service_id,team,tier +DOB-009,"Customer-facing storefront (Next.js): browse, cart, checkout UI.",frontend,typescript,storefront-web,v3.2.4,9001,growth,1 +DOB-009,"Public API edge: routing, auth, rate limiting, traffic weighting.",backend,go,api-gateway,v5.1.0,9002,platform,1 +DOB-009,"Product catalog, pricing, and merchandising.",backend,python,catalog,v1.9.2,9003,commerce,2 +DOB-009,Cart and checkout orchestration.,backend,python,checkout,v2.6.3,9004,commerce,1 +DOB-009,"Payment capture, refunds, and settlement.",backend,python,payments,v2.7.0,9005,commerce,1 +DOB-009,Email/SMS/push notification delivery.,worker,python,notifications,v1.4.8,9006,platform,2 +DOB-009,Product search and ranking.,backend,python,search,v3.0.5,9007,growth,2 +DOB-009,"Stock levels, reservations, and warehouse sync.",backend,java,inventory,v4.3.1,9008,commerce,2 +DOB-009,Product imagery and video delivery from the object store.,backend,python,media-service,v0.9.4,9009,growth,3 +DOB-009,Consumes the event queue and builds analytics rollups.,worker,python,analytics-worker,v2.1.7,9010,platform,3 diff --git a/task_files/dob100-009-rcn-checkout-error-rate/15-slo-export.csv b/task_files/dob100-009-rcn-checkout-error-rate/15-slo-export.csv new file mode 100644 index 0000000000000000000000000000000000000000..cd7fbfca9684ce50bcfc5818a9c3cc1defe5e403 --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/15-slo-export.csv @@ -0,0 +1,3 @@ +case_id,description,metric,service,slo_id,threshold +DOB-009,Checkout succeeds 99% of the time.,error_rate_pct,checkout,9503,1.0 +DOB-009,Checkout p99 under 400ms.,latency_p99_ms,checkout,9506,400.0 diff --git a/task_files/dob100-009-rcn-checkout-error-rate/16-metrics-export.csv b/task_files/dob100-009-rcn-checkout-error-rate/16-metrics-export.csv new file mode 100644 index 0000000000000000000000000000000000000000..55dd3d7700ae5ceb0aeee97d770c0b4a32882f13 --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/16-metrics-export.csv @@ -0,0 +1,3 @@ +case_id,environment,metric,service,value +DOB-009,production,error_rate_pct,checkout,5.5 +DOB-009,production,latency_p99_ms,checkout,530.0 diff --git a/task_files/dob100-009-rcn-checkout-error-rate/17-observability-log-slice.log b/task_files/dob100-009-rcn-checkout-error-rate/17-observability-log-slice.log new file mode 100644 index 0000000000000000000000000000000000000000..6be3a48ca6464123bc726d1526ddc17159d54bc6 --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/17-observability-log-slice.log @@ -0,0 +1,3 @@ +{"case_id": "DOB-009", "environment": "production", "level": "ERROR", "log_id": 9015, "message": "refund worker panic: nil pointer in instant_refunds path; errors correlate 1:1 with feature flag instant_refunds=enabled", "service": "checkout"} +{"case_id": "DOB-009", "environment": "production", "level": "WARN", "log_id": 9016, "message": "CI: test_checkout_idempotency failed on run #142, passed on rerun #143 - nondeterministic idempotency-key collision in test fixture", "service": "checkout"} +{"case_id": "DOB-009", "environment": "production", "level": "WARN", "log_id": 9024, "message": "checkout p99 530ms; time is spent waiting on the payments call, which itself blocks on its downstream notifications timeout - checkout's own handlers are idle", "service": "checkout"} diff --git a/task_files/dob100-009-rcn-checkout-error-rate/18-sentry-issues.json b/task_files/dob100-009-rcn-checkout-error-rate/18-sentry-issues.json new file mode 100644 index 0000000000000000000000000000000000000000..4811a82221673aaf73594f85a82826af30b38a0c --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/18-sentry-issues.json @@ -0,0 +1,49 @@ +{ + "case_id": "DOB-009", + "issues": [ + { + "events": 2317, + "first_seen_day": 410, + "issue_id": "CHECKOUT-1A", + "last_seen_day": 420, + "level": "error", + "project_slug": "checkout-web", + "status": "unresolved", + "title": "TypeError: NoneType has no attribute 'amount'", + "users_affected": 890 + }, + { + "events": 1904, + "first_seen_day": 409, + "issue_id": "CHECKOUT-2B", + "last_seen_day": 420, + "level": "error", + "project_slug": "checkout-web", + "status": "unresolved", + "title": "TimeoutError: payments call exceeded 8000ms", + "users_affected": 1502 + }, + { + "events": 18422, + "first_seen_day": 405, + "issue_id": "PAY-9C", + "last_seen_day": 420, + "level": "error", + "project_slug": "payments-backend", + "status": "unresolved", + "title": "ConnectionTimeout: notifications call exceeded 30000ms", + "users_affected": 6210 + }, + { + "events": 640, + "first_seen_day": 414, + "issue_id": "SRCH-3D", + "last_seen_day": 419, + "level": "warning", + "project_slug": "search", + "status": "resolved", + "title": "IndexRefreshTimeout", + "users_affected": 210 + } + ] +} diff --git a/task_files/dob100-009-rcn-checkout-error-rate/19-kubernetes-pods.yaml b/task_files/dob100-009-rcn-checkout-error-rate/19-kubernetes-pods.yaml new file mode 100644 index 0000000000000000000000000000000000000000..b51d9ccfa352c42376db7c3a1e99a4fb49cb0649 --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/19-kubernetes-pods.yaml @@ -0,0 +1,4 @@ +case_id: DOB-009 +items: + - {"image_tag": "v2.6.3", "memory_limit_mb": 2048, "memory_usage_mb": 890, "namespace": "production", "node": "node-a1", "pending_reason": "", "phase": "Running", "pod": "checkout-5b8c-aa10", "restarts": 0, "service": "checkout"} + - {"image_tag": "v2.6.3", "memory_limit_mb": 2048, "memory_usage_mb": 0, "namespace": "production", "node": "", "pending_reason": "0/4 nodes are available: 4 Insufficient cpu (58 of 64 replicas unschedulable)", "phase": "Pending", "pod": "checkout-5b8c-bb31", "restarts": 0, "service": "checkout"} \ No newline at end of file diff --git a/task_files/dob100-009-rcn-checkout-error-rate/20-kubernetes-events.log b/task_files/dob100-009-rcn-checkout-error-rate/20-kubernetes-events.log new file mode 100644 index 0000000000000000000000000000000000000000..9ea7509642d99cefa46f0221b1c3e7db1046d717 --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/20-kubernetes-events.log @@ -0,0 +1,8 @@ +{"case_id": "DOB-009", "count": 47, "day": 419, "event_id": 9001, "message": "Container analytics exceeded its memory limit of 512Mi and was killed", "namespace": "production", "pod": "analytics-worker-7d9f-x2k1", "reason": "OOMKilled"} +{"case_id": "DOB-009", "count": 47, "day": 419, "event_id": 9002, "message": "Back-off restarting failed container analytics", "namespace": "production", "pod": "analytics-worker-7d9f-x2k1", "reason": "CrashLoopBackOff"} +{"case_id": "DOB-009", "count": 39, "day": 420, "event_id": 9003, "message": "Container analytics exceeded its memory limit of 512Mi and was killed", "namespace": "production", "pod": "analytics-worker-7d9f-m4p8", "reason": "OOMKilled"} +{"case_id": "DOB-009", "count": 1, "day": 417, "event_id": 9004, "message": "Stopping container gateway for rollout", "namespace": "production", "pod": "api-gateway-9f2e-cc33", "reason": "Killing"} +{"case_id": "DOB-009", "count": 3, "day": 420, "event_id": 9005, "message": "The node was low on resource: ephemeral-storage. Container media was using 4Gi", "namespace": "production", "pod": "media-service-2e4f-ee55", "reason": "Evicted"} +{"case_id": "DOB-009", "count": 214, "day": 419, "event_id": 9006, "message": "0/4 nodes are available: 4 node(s) didn't match Pod's node affinity/selector", "namespace": "production", "pod": "search-reindex-8c2a-gg77", "reason": "FailedScheduling"} +{"case_id": "DOB-009", "count": 1, "day": 420, "event_id": 9007, "message": "Node node-c1 status is now: NodeNotReady", "namespace": "production", "pod": "notifications-1b7d-hh88", "reason": "NodeNotReady"} +{"case_id": "DOB-009", "count": 96, "day": 418, "event_id": 9008, "message": "Error: container has runAsNonRoot and image will run as root", "namespace": "production", "pod": "inventory-migrator-4d9e-ii99", "reason": "Failed"} diff --git a/task_files/dob100-009-rcn-checkout-error-rate/21-deployment-history.json b/task_files/dob100-009-rcn-checkout-error-rate/21-deployment-history.json new file mode 100644 index 0000000000000000000000000000000000000000..b1768fd801ac031a06a262e7672c921eed947812 --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/21-deployment-history.json @@ -0,0 +1,21 @@ +{ + "case_id": "DOB-009", + "deployments": [ + { + "canary_percent": 100, + "deployment_id": 9257, + "environment": "staging", + "service": "checkout", + "status": "succeeded", + "version": "v2.6.3" + }, + { + "canary_percent": 100, + "deployment_id": 9258, + "environment": "production", + "service": "checkout", + "status": "succeeded", + "version": "v2.6.3" + } + ] +} diff --git a/task_files/dob100-009-rcn-checkout-error-rate/22-ci-runs.csv b/task_files/dob100-009-rcn-checkout-error-rate/22-ci-runs.csv new file mode 100644 index 0000000000000000000000000000000000000000..3bf3b3fc9a6f19034550540bd8b3d9fdd6dfe559 --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/22-ci-runs.csv @@ -0,0 +1,3 @@ +case_id,detail,pr_number,run_id,service,status +DOB-009,intermittent failure: test_checkout_idempotency (rerun may pass),,2,checkout,failed +DOB-009,all checks passed,,3,checkout,passed diff --git a/task_files/dob100-009-rcn-checkout-error-rate/23-pull-request-context.json b/task_files/dob100-009-rcn-checkout-error-rate/23-pull-request-context.json new file mode 100644 index 0000000000000000000000000000000000000000..0a0045f09a2d855c461ed268bdd45f7ba9f198e8 --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/23-pull-request-context.json @@ -0,0 +1,4 @@ +{ + "case_id": "DOB-009", + "pull_requests": [] +} diff --git a/task_files/dob100-009-rcn-checkout-error-rate/24-migration-state.sql b/task_files/dob100-009-rcn-checkout-error-rate/24-migration-state.sql new file mode 100644 index 0000000000000000000000000000000000000000..64410ba759d684607cb40745e3a4d2f22ab3c613 --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/24-migration-state.sql @@ -0,0 +1,3 @@ +-- case_id: DOB-009 +-- {"environment": "production", "migration_id": 4, "name": "0087_cart_line_discounts", "service": "checkout", "status": "applied"} +-- {"environment": "staging", "migration_id": 3, "name": "0087_cart_line_discounts", "service": "checkout", "status": "applied"} diff --git a/task_files/dob100-009-rcn-checkout-error-rate/25-security-scanner-report.pdf b/task_files/dob100-009-rcn-checkout-error-rate/25-security-scanner-report.pdf new file mode 100644 index 0000000000000000000000000000000000000000..855642743d84cd3188ad223a706a841da8d54df6 --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/25-security-scanner-report.pdf @@ -0,0 +1,41 @@ +%PDF-1.4 +%âãÏÓ +1 0 obj +<< /Type /Catalog /Pages 2 0 R >> +endobj +2 0 obj +<< /Type /Pages /Kids [3 0 R] /Count 1 >> +endobj +3 0 obj +<< /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Resources << /Font << /F1 5 0 R >> >> /Contents 4 0 R >> +endobj +4 0 obj +<< /Length 290 >> +stream +BT +/F1 9 Tf +54 750 Td +11 TL +(Case DOB-009 security observations) Tj +T* ({"cve": "CVE-2026-40881", "fixed_version": "11.4.0", "package": "stripe-sdk", "service": "checkout",) Tj +T* ("severity": "high", "status": "open", "vuln_id": 9802}) Tj +T* (No task conclusion is precomputed here.) Tj +ET +endstream +endobj +5 0 obj +<< /Type /Font /Subtype /Type1 /BaseFont /Helvetica >> +endobj +xref +0 6 +0000000000 65535 f +0000000015 00000 n +0000000064 00000 n +0000000121 00000 n +0000000247 00000 n +0000000588 00000 n +trailer +<< /Size 6 /Root 1 0 R >> +startxref +658 +%%EOF diff --git a/task_files/dob100-009-rcn-checkout-error-rate/26-approval-policy.md b/task_files/dob100-009-rcn-checkout-error-rate/26-approval-policy.md new file mode 100644 index 0000000000000000000000000000000000000000..d9340d622c7600aa1373ea65b36636d4f0e5a602 --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/26-approval-policy.md @@ -0,0 +1,3 @@ +# Approval context for DOB-009 + +OPS-CONTROL-2026.03 is operative. Irreversible actions require the approval recorded in the live policy system. Difficulty is not a reason to seek approval, and approval is not evidence that a proposed outcome is correct. diff --git a/task_files/dob100-009-rcn-checkout-error-rate/27-current-versus-stale-notes.txt b/task_files/dob100-009-rcn-checkout-error-rate/27-current-versus-stale-notes.txt new file mode 100644 index 0000000000000000000000000000000000000000..0a87164627ec04132b1f9ec1372dfe2fc0928c9b --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/27-current-versus-stale-notes.txt @@ -0,0 +1 @@ +DOB-009 has a current control (OPS-CONTROL-2026.03) and a retained retired note (OPS-CONTROL-2025.11). Resolve effective status and corroborate the underlying facts; filenames and display names are not authority. diff --git a/task_files/dob100-009-rcn-checkout-error-rate/28-change-readiness-standard.pdf b/task_files/dob100-009-rcn-checkout-error-rate/28-change-readiness-standard.pdf new file mode 100644 index 0000000000000000000000000000000000000000..1ceb2ef3bc1af96a9b9a07f2c452300590be59db --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/28-change-readiness-standard.pdf @@ -0,0 +1,58 @@ +%PDF-1.4 +%âãÏÓ +1 0 obj +<< /Type /Catalog /Pages 2 0 R >> +endobj +2 0 obj +<< /Type /Pages /Kids [3 0 R] /Count 1 >> +endobj +3 0 obj +<< /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Resources << /Font << /F1 5 0 R >> >> /Contents 4 0 R >> +endobj +4 0 obj +<< /Length 2107 >> +stream +BT +/F1 9 Tf +54 750 Td +11 TL +(DOB-009 change-readiness standard for checkout) Tj +T* (Change-readiness standard for DOB-009 \(checkout\), effective under OPS-CONTROL-2026.03. Before the) Tj +T* (checkout cutover is declared ready, the production pool must hold 2 healthy serving replicas in) Tj +T* (every production zone. The zone count and the current pool size are the PagerDuty scale record for) Tj +T* (PD-DOB-009; replicas reserved for another team's freeze in the Linear capacity register \(CAP-9\) are) Tj +T* (not usable. Any shortfall is covered only by confirmed CloudCap capacity \(Jira order VEND-9\) and) Tj +T* (becomes effective in the next published change window on the current operating control page. Plan) Tj +T* (selection: choose the lowest-cost authorised plan whose completion is on or before the customer) Tj +T* (cutover date published on the status page; if no authorised plan meets it, choose the earliest) Tj +T* (authorised plan and report the shortfall honestly as LATE. Releasing reserved capacity or working) Tj +T* (outside a change window needs incident-commander approval beyond change approval CHG-9. Record the) Tj +T* (plan as the reconciliation answer to question DOB-009-capacity-plan: a JSON object with the keys) Tj +T* (business_need_date, replicas_per_zone, production_zones, required_replicas, observed_replicas,) Tj +T* (reserved_replicas, usable_replicas, replica_gap, quantity_unit, standard_capacity_date,) Tj +T* (expedited_capacity_date, capacity_request_replicas, next_change_window, standard_plan_completion,) Tj +T* (expedited_plan_completion, reserved_release_completion, recommended_option,) Tj +T* (recommended_outcome_date, recommended_incremental_cost_usd, escalation_approval_required,) Tj +T* (approval_reference, outcome_vs_control_days, decision_timing_status. Dates are ISO \(YYYY-MM-DD\); the) Tj +T* (unit is 'replicas'; escalation_approval_required is 1 when a listed plan needs approval beyond the) Tj +T* (change approval; outcome_vs_control_days is completion minus cutover \(positive means late\);) Tj +T* (decision_timing_status is ON_TIME or LATE.) Tj +ET +endstream +endobj +5 0 obj +<< /Type /Font /Subtype /Type1 /BaseFont /Helvetica >> +endobj +xref +0 6 +0000000000 65535 f +0000000015 00000 n +0000000064 00000 n +0000000121 00000 n +0000000247 00000 n +0000002406 00000 n +trailer +<< /Size 6 /Root 1 0 R >> +startxref +2476 +%%EOF diff --git a/task_files/dob100-009-rcn-checkout-error-rate/29-vendor-capacity-order.csv b/task_files/dob100-009-rcn-checkout-error-rate/29-vendor-capacity-order.csv new file mode 100644 index 0000000000000000000000000000000000000000..8da06021de089e8604d9fca0d4780f341b72f409 --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/29-vendor-capacity-order.csv @@ -0,0 +1,2 @@ +assignee,component,created_day,issue_type,key,priority,project,resolution,status,summary,updated_day +procurement,checkout,416,Vendor Order,VEND-9,Medium,VEND,Confirmed,Done,"CloudCap capacity order for DOB-009: 2 checkout replicas, standard delivery 2026-03-05, expedited delivery 2026-03-04 for USD 900",419 diff --git a/task_files/dob100-009-rcn-checkout-error-rate/30-change-approval-record.csv b/task_files/dob100-009-rcn-checkout-error-rate/30-change-approval-record.csv new file mode 100644 index 0000000000000000000000000000000000000000..94b0743fe5faeb4e8488ac0b9d3ffca5be535b07 --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/30-change-approval-record.csv @@ -0,0 +1,2 @@ +assignee,component,created_day,issue_type,key,priority,project,resolution,status,summary,updated_day +change-advisory,checkout,417,Change,CHG-9,Medium,CHG,Approved,Done,Change approval CHG-9 for DOB-009: the standard and expedited CloudCap capacity plans for checkout are approved within the published change windows; releasing reserved capacity or executing outside a window is not approved,419 diff --git a/task_files/dob100-009-rcn-checkout-error-rate/31-capacity-reservation-register.json b/task_files/dob100-009-rcn-checkout-error-rate/31-capacity-reservation-register.json new file mode 100644 index 0000000000000000000000000000000000000000..b0e34003dd349b4d6eebcbe7a1d82891ddcc850e --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/31-capacity-reservation-register.json @@ -0,0 +1,14 @@ +{ + "case_id": "DOB-009", + "issues": [ + { + "created_day": 417, + "identifier": "CAP-9", + "label": "capacity", + "priority": 3, + "state": "In Progress", + "team": "team-checkout", + "title": "3 checkout replicas reserved for the catalog freeze until 2026-03-08; early release needs incident-commander approval and a USD 2000 re-provisioning charge (DOB-009)" + } + ] +} diff --git a/task_files/dob100-009-rcn-checkout-error-rate/32-customer-cutover-notice.json b/task_files/dob100-009-rcn-checkout-error-rate/32-customer-cutover-notice.json new file mode 100644 index 0000000000000000000000000000000000000000..4a687c5c6c792485edb1824405630e71352a10ca --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/32-customer-cutover-notice.json @@ -0,0 +1,13 @@ +{ + "case_id": "DOB-009", + "posts": [ + { + "impact": "none", + "linked_incident": null, + "post_id": 13009, + "published_day": 419, + "state": "scheduled", + "title": "DOB-009: checkout cutover scheduled for 2026-03-05" + } + ] +} diff --git a/task_files/dob100-009-rcn-checkout-error-rate/51-agent-visible-asset-manifest.json b/task_files/dob100-009-rcn-checkout-error-rate/51-agent-visible-asset-manifest.json new file mode 100644 index 0000000000000000000000000000000000000000..0fb46981a3ef148fe46676a750cd8a00ad5c0dce --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/51-agent-visible-asset-manifest.json @@ -0,0 +1,558 @@ +{ + "assets": [ + { + "bytes": 958, + "evidence_role": "request", + "kind": "md", + "material": false, + "path": "01-employee-request.md", + "sha256": "d186570df5484a4752db197e7f2a4dee7812a00fd80cea94e3f5c09c281e0f65", + "source": "employee request" + }, + { + "bytes": 205, + "evidence_role": "identity", + "kind": "csv", + "material": false, + "path": 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It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "query": "DOB-009", + "space": "OPS" + }, + "records": [ + { + "last_updated_day": 420, + "page_id": 10009, + "space": "OPS", + "stale": 0, + "title": "DOB-009 current operating control" + }, + { + "last_updated_day": 310, + "page_id": 11009, + "space": "OPS", + "stale": 1, + "title": "DOB-009 retired shortcut note" + }, + { + "last_updated_day": 420, + "page_id": 14009, + "space": "OPS", + "stale": 0, + "title": "DOB-009 change-readiness standard for checkout" + } + ], + "source": "the operating-control index" +} diff --git a/task_files/dob100-009-rcn-checkout-error-rate/material/05-the-exact-control-revision.json b/task_files/dob100-009-rcn-checkout-error-rate/material/05-the-exact-control-revision.json new file mode 100644 index 0000000000000000000000000000000000000000..ef689ab2cc132024d12f6ab7110effe9792f5ae2 --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/material/05-the-exact-control-revision.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-009", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "page_id": 10009 + }, + "records": { + "body": "Control OPS-CONTROL-2026.03 is effective for DOB-009 and supersedes OPS-CONTROL-2025.11. Establish identity across Jira and the linked GitHub issue, compare the case-room report with live operational records, follow task-specific approval and rollout controls, and verify writes from the system of record. This page defines evidence precedence; it does not contain the task's conclusion. Change windows for checkout: 2026-03-05, 2026-03-07, 2026-03-09, 2026-03-11 at 14:00Z; work outside these windows requires incident-commander approval. Vendor capacity order VEND-9 and change approval CHG-9 are the authoritative records for the cutover capacity plan.", + "last_updated_day": 420, + "page_id": 10009, + "space": "OPS", + "stale": 0, + "title": "DOB-009 current operating control" + }, + "source": "the exact control revision" +} diff --git a/task_files/dob100-009-rcn-checkout-error-rate/material/06-the-exact-control-revision.json b/task_files/dob100-009-rcn-checkout-error-rate/material/06-the-exact-control-revision.json new file mode 100644 index 0000000000000000000000000000000000000000..d2bbbc4a00d9a20ed48e61eec8a556d9613e041b --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/material/06-the-exact-control-revision.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-009", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "page_id": 11009 + }, + "records": { + "body": "Retired control OPS-CONTROL-2025.11 for DOB-009. This draft recommends trusting the first alert and closing the tracker after a single-system check. It is retained for audit history and was superseded by OPS-CONTROL-2026.03.", + "last_updated_day": 310, + "page_id": 11009, + "space": "OPS", + "stale": 1, + "title": "DOB-009 retired shortcut note" + }, + "source": "the exact control revision" +} diff --git a/task_files/dob100-009-rcn-checkout-error-rate/material/07-the-case-room-conversation.json b/task_files/dob100-009-rcn-checkout-error-rate/material/07-the-case-room-conversation.json new file mode 100644 index 0000000000000000000000000000000000000000..a83078b20e38484157f3da9629b32ab2651fd1f1 --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/material/07-the-case-room-conversation.json @@ -0,0 +1,36 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-009", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "channel": "case-009-checkout", + "limit": 50 + }, + "records": [ + { + "author": "customer-success", + "body": "The checkout cutover is committed for 2026-03-05; please state in the handoff whether the capacity plan lands on time and what it costs.", + "channel": "case-009-checkout", + "message_id": 10 + }, + { + "author": "former-owner", + "body": "I would follow OPS-CONTROL-2025.11, but that note may be stale. No one has verified it against today's state.", + "channel": "case-009-checkout", + "message_id": 9 + }, + { + "author": "on-call", + "body": "For checkout, the first signal may be symptomatic. Check the linked records before changing production.", + "channel": "case-009-checkout", + "message_id": 8 + }, + { + "author": "release-manager", + "body": "Please resolve DOB-009. The Jira state is only intake; confirm the live systems.", + "channel": "case-009-checkout", + "message_id": 7 + } + ], + "source": "the case-room conversation" +} diff --git a/task_files/dob100-009-rcn-checkout-error-rate/material/08-the-linked-planning-tracker.json b/task_files/dob100-009-rcn-checkout-error-rate/material/08-the-linked-planning-tracker.json new file mode 100644 index 0000000000000000000000000000000000000000..217122ea797ad194e2b90b74b4f6579307eceab2 --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/material/08-the-linked-planning-tracker.json @@ -0,0 +1,54 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-009", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": {}, + "records": [ + { + "created_day": 417, + "identifier": "CAP-9", + "label": "capacity", + "priority": 3, + "state": "In Progress", + "team": "team-checkout", + "title": "3 checkout replicas reserved for the catalog freeze until 2026-03-08; early release needs incident-commander approval and a USD 2000 re-provisioning charge (DOB-009)" + }, + { + "created_day": 411, + "identifier": "GRW-88", + "label": "bug", + "priority": 1, + "state": "In Progress", + "team": "Growth", + "title": "Checkout slow at peak — customers dropping off" + }, + { + "created_day": 408, + "identifier": "GRW-91", + "label": "bug", + "priority": 3, + "state": "Todo", + "team": "Growth", + "title": "Search shows stale products after reindex" + }, + { + "created_day": 417, + "identifier": "GRW-95", + "label": "bug", + "priority": 4, + "state": "Todo", + "team": "Growth", + "title": "Autocomplete flickers on slow connections" + }, + { + "created_day": 416, + "identifier": "GRW-97", + "label": "bug,performance", + "priority": 2, + "state": "In Progress", + "team": "Growth", + "title": "Product images load from origin, not CDN" + } + ], + "source": "the linked planning tracker" +} diff --git a/task_files/dob100-009-rcn-checkout-error-rate/material/09-the-pagerduty-change-event-history.json b/task_files/dob100-009-rcn-checkout-error-rate/material/09-the-pagerduty-change-event-history.json new file mode 100644 index 0000000000000000000000000000000000000000..85d15fdaf9c2fc4242f182fdbca7e01f0639207e --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/material/09-the-pagerduty-change-event-history.json @@ -0,0 +1,24 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-009", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "pd_service_id": "PD-DOB-009", + "since_day": 330 + }, + "records": [ + { + "change_id": 5, + "day": 418, + "pd_service_id": "PD-DOB-009", + "summary": "Scaled the checkout production pool to 5 replicas across 2 zones (DOB-009 capacity baseline)" + }, + { + "change_id": 4, + "day": 419, + "pd_service_id": "PD-DOB-009", + "summary": "DOB-009 intake evidence for checkout; outcome not yet established" + } + ], + "source": "the PagerDuty change-event history" +} diff --git a/task_files/dob100-009-rcn-checkout-error-rate/material/10-the-raw-time-series-samples.json b/task_files/dob100-009-rcn-checkout-error-rate/material/10-the-raw-time-series-samples.json new file mode 100644 index 0000000000000000000000000000000000000000..51e011fac213bf45290b2ec101d9026c61c0039c --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/material/10-the-raw-time-series-samples.json @@ -0,0 +1,40 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-009", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "label_env": "production", + "label_service": "checkout_service", + "metric": "http_errors_total:rate5m" + }, + "records": [ + { + "counter_reset": 0, + "day": 418, + "label_env": "production", + "label_service": "checkout_service", + "metric": "http_errors_total:rate5m", + "series_id": 4, + "value": 7.6 + }, + { + "counter_reset": 0, + "day": 419, + "label_env": "production", + "label_service": "checkout_service", + "metric": "http_errors_total:rate5m", + "series_id": 5, + "value": 7.8 + }, + { + "counter_reset": 1, + "day": 420, + "label_env": "production", + "label_service": "checkout_service", + "metric": "http_errors_total:rate5m", + "series_id": 6, + "value": 2.1 + } + ], + "source": "the raw time-series samples" +} diff --git a/task_files/dob100-009-rcn-checkout-error-rate/material/11-the-raw-time-series-samples.json b/task_files/dob100-009-rcn-checkout-error-rate/material/11-the-raw-time-series-samples.json new file mode 100644 index 0000000000000000000000000000000000000000..aad32a8536f7cab3eef27a245c3a8ede48a72668 --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/material/11-the-raw-time-series-samples.json @@ -0,0 +1,40 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-009", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "label_env": "production", + "label_service": "checkout_service", + "metric": "http_requests_total:rate5m" + }, + "records": [ + { + "counter_reset": 0, + "day": 418, + "label_env": "production", + "label_service": "checkout_service", + "metric": "http_requests_total:rate5m", + "series_id": 1, + "value": 138.0 + }, + { + "counter_reset": 0, + "day": 419, + "label_env": "production", + "label_service": "checkout_service", + "metric": "http_requests_total:rate5m", + "series_id": 2, + "value": 141.0 + }, + { + "counter_reset": 0, + "day": 420, + "label_env": "production", + "label_service": "checkout_service", + "metric": "http_requests_total:rate5m", + "series_id": 3, + "value": 139.0 + } + ], + "source": "the raw time-series samples" +} diff --git a/task_files/dob100-009-rcn-checkout-error-rate/material/12-the-error-tracker-project-registry.json b/task_files/dob100-009-rcn-checkout-error-rate/material/12-the-error-tracker-project-registry.json new file mode 100644 index 0000000000000000000000000000000000000000..085a512800f8c33291aa81246b074974b22de6df --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/material/12-the-error-tracker-project-registry.json @@ -0,0 +1,24 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-009", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": {}, + "records": [ + { + "platform": "javascript", + "sample_rate": 0.25, + "slug": "checkout-web" + }, + { + "platform": "python", + "sample_rate": 1.0, + "slug": "payments-backend" + }, + { + "platform": "python", + "sample_rate": 0.5, + "slug": "search" + } + ], + "source": "the error-tracker project registry" +} diff --git a/task_files/dob100-009-rcn-checkout-error-rate/material/13-the-current-error-groups.json b/task_files/dob100-009-rcn-checkout-error-rate/material/13-the-current-error-groups.json new file mode 100644 index 0000000000000000000000000000000000000000..7e6cf8426278b00f0aef1fbacc22b4829e6a5297 --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/material/13-the-current-error-groups.json @@ -0,0 +1,33 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-009", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "project_slug": "checkout-web" + }, + "records": [ + { + "events": 2317, + "first_seen_day": 410, + "issue_id": "CHECKOUT-1A", + "last_seen_day": 420, + "level": "error", + "project_slug": "checkout-web", + "status": "unresolved", + "title": "TypeError: NoneType has no attribute 'amount'", + "users_affected": 890 + }, + { + "events": 1904, + "first_seen_day": 409, + "issue_id": "CHECKOUT-2B", + "last_seen_day": 420, + "level": "error", + "project_slug": "checkout-web", + "status": "unresolved", + "title": "TimeoutError: payments call exceeded 8000ms", + "users_affected": 1502 + } + ], + "source": "the current error groups" +} diff --git a/task_files/dob100-009-rcn-checkout-error-rate/material/14-the-exact-control-revision.json b/task_files/dob100-009-rcn-checkout-error-rate/material/14-the-exact-control-revision.json new file mode 100644 index 0000000000000000000000000000000000000000..fdf2e5caacc5e3c6f997918666d51e8358978df6 --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/material/14-the-exact-control-revision.json @@ -0,0 +1,17 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-009", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "page_id": 14009 + }, + "records": { + "body": "Change-readiness standard for DOB-009 (checkout), effective under OPS-CONTROL-2026.03. Before the checkout cutover is declared ready, the production pool must hold 2 healthy serving replicas in every production zone. The zone count and the current pool size are the PagerDuty scale record for PD-DOB-009; replicas reserved for another team's freeze in the Linear capacity register (CAP-9) are not usable. Any shortfall is covered only by confirmed CloudCap capacity (Jira order VEND-9) and becomes effective in the next published change window on the current operating control page. Plan selection: choose the lowest-cost authorised plan whose completion is on or before the customer cutover date published on the status page; if no authorised plan meets it, choose the earliest authorised plan and report the shortfall honestly as LATE. Releasing reserved capacity or working outside a change window needs incident-commander approval beyond change approval CHG-9. Record the plan as the reconciliation answer to question DOB-009-capacity-plan: a JSON object with the keys business_need_date, replicas_per_zone, production_zones, required_replicas, observed_replicas, reserved_replicas, usable_replicas, replica_gap, quantity_unit, standard_capacity_date, expedited_capacity_date, capacity_request_replicas, next_change_window, standard_plan_completion, expedited_plan_completion, reserved_release_completion, recommended_option, recommended_outcome_date, recommended_incremental_cost_usd, escalation_approval_required, approval_reference, outcome_vs_control_days, decision_timing_status. Dates are ISO (YYYY-MM-DD); the unit is 'replicas'; escalation_approval_required is 1 when a listed plan needs approval beyond the change approval; outcome_vs_control_days is completion minus cutover (positive means late); decision_timing_status is ON_TIME or LATE.", + "last_updated_day": 420, + "page_id": 14009, + "space": "OPS", + "stale": 0, + "title": "DOB-009 change-readiness standard for checkout" + }, + "source": "the exact control revision" +} diff --git a/task_files/dob100-009-rcn-checkout-error-rate/material/15-the-authoritative-jira-work-item.json b/task_files/dob100-009-rcn-checkout-error-rate/material/15-the-authoritative-jira-work-item.json new file mode 100644 index 0000000000000000000000000000000000000000..5a691bce31cff310eba5581413e52c56212ed277 --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/material/15-the-authoritative-jira-work-item.json @@ -0,0 +1,23 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-009", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "key": "VEND-9" + }, + "records": { + "assignee": "procurement", + "component": "checkout", + "created_day": 416, + "issue_type": "Vendor Order", + "key": "VEND-9", + "links": [], + "priority": "Medium", + "project": "VEND", + "resolution": "Confirmed", + "status": "Done", + "summary": "CloudCap capacity order for DOB-009: 2 checkout replicas, standard delivery 2026-03-05, expedited delivery 2026-03-04 for USD 900", + "updated_day": 419 + }, + "source": "the authoritative Jira work item" +} diff --git a/task_files/dob100-009-rcn-checkout-error-rate/material/16-the-authoritative-jira-work-item.json b/task_files/dob100-009-rcn-checkout-error-rate/material/16-the-authoritative-jira-work-item.json new file mode 100644 index 0000000000000000000000000000000000000000..0d2e5eb25e85f45b4ea25d356e77680963eef10c --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/material/16-the-authoritative-jira-work-item.json @@ -0,0 +1,23 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-009", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "key": "CHG-9" + }, + "records": { + "assignee": "change-advisory", + "component": "checkout", + "created_day": 417, + "issue_type": "Change", + "key": "CHG-9", + "links": [], + "priority": "Medium", + "project": "CHG", + "resolution": "Approved", + "status": "Done", + "summary": "Change approval CHG-9 for DOB-009: the standard and expedited CloudCap capacity plans for checkout are approved within the published change windows; releasing reserved capacity or executing outside a window is not approved", + "updated_day": 419 + }, + "source": "the authoritative Jira work item" +} diff --git a/task_files/dob100-009-rcn-checkout-error-rate/material/17-the-linked-planning-tracker.json b/task_files/dob100-009-rcn-checkout-error-rate/material/17-the-linked-planning-tracker.json new file mode 100644 index 0000000000000000000000000000000000000000..e07c4edeca7f0c6d372e8be8b4aaa2c2b4e044c0 --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/material/17-the-linked-planning-tracker.json @@ -0,0 +1,20 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-009", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "team": "team-checkout" + }, + "records": [ + { + "created_day": 417, + "identifier": "CAP-9", + "label": "capacity", + "priority": 3, + "state": "In Progress", + "team": "team-checkout", + "title": "3 checkout replicas reserved for the catalog freeze until 2026-03-08; early release needs incident-commander approval and a USD 2000 re-provisioning charge (DOB-009)" + } + ], + "source": "the linked planning tracker" +} diff --git a/task_files/dob100-009-rcn-checkout-error-rate/material/18-customer-status-history.json b/task_files/dob100-009-rcn-checkout-error-rate/material/18-customer-status-history.json new file mode 100644 index 0000000000000000000000000000000000000000..4eca5450032f3f95eab5719bc12ef7fc84c16c14 --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/material/18-customer-status-history.json @@ -0,0 +1,43 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-009", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": { + "since_day": 330 + }, + "records": [ + { + "impact": "major", + "linked_incident": 5101, + "post_id": 7001, + "published_day": 412, + "state": "resolved", + "title": "Degraded checkout performance" + }, + { + "impact": "minor", + "linked_incident": 5102, + "post_id": 7002, + "published_day": 415, + "state": "monitoring", + "title": "Elevated error rates on payments" + }, + { + "impact": "major", + "linked_incident": 5103, + "post_id": 7003, + "published_day": 417, + "state": "resolved", + "title": "API latency affecting some customers" + }, + { + "impact": "none", + "linked_incident": null, + "post_id": 13009, + "published_day": 419, + "state": "scheduled", + "title": "DOB-009: checkout cutover scheduled for 2026-03-05" + } + ], + "source": "customer-status history" +} diff --git a/task_files/dob100-009-rcn-checkout-error-rate/material/19-the-current-owner-register.json b/task_files/dob100-009-rcn-checkout-error-rate/material/19-the-current-owner-register.json new file mode 100644 index 0000000000000000000000000000000000000000..b0a582b6a766585242be4778ecc69c7b7b5a5154 --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/material/19-the-current-owner-register.json @@ -0,0 +1,57 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-009", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": {}, + "records": [ + { + "last_reviewed_day": 340, + "owning_team": "Commerce Platform", + "row_id": 1, + "service_label": "Checkout (commerce)", + "slack_channel": "#commerce", + "week_start": "sunday" + }, + { + "last_reviewed_day": 340, + "owning_team": "Commerce Platform", + "row_id": 2, + "service_label": "Payments (commerce)", + "slack_channel": "#commerce", + "week_start": "sunday" + }, + { + "last_reviewed_day": 210, + "owning_team": "Discovery Squad", + "row_id": 3, + "service_label": "Search (growth)", + "slack_channel": "#growth", + "week_start": "sunday" + }, + { + "last_reviewed_day": 180, + "owning_team": "Edge Team", + "row_id": 4, + "service_label": "Gateway (platform)", + "slack_channel": "#edge", + "week_start": "sunday" + }, + { + "last_reviewed_day": 355, + "owning_team": "Commerce Platform", + "row_id": 5, + "service_label": "Inventory (commerce)", + "slack_channel": "#commerce", + "week_start": "sunday" + }, + { + "last_reviewed_day": 419, + "owning_team": "team-checkout", + "row_id": 12009, + "service_label": "checkout", + "slack_channel": "case-009-checkout", + "week_start": "monday" + } + ], + "source": "the current owner register" +} diff --git a/task_files/dob100-009-rcn-checkout-error-rate/material/20-the-pagerduty-service-catalog.json b/task_files/dob100-009-rcn-checkout-error-rate/material/20-the-pagerduty-service-catalog.json new file mode 100644 index 0000000000000000000000000000000000000000..e668cd8113e3a83ee8c8daf22575e24bde1f46f6 --- /dev/null +++ b/task_files/dob100-009-rcn-checkout-error-rate/material/20-the-pagerduty-service-catalog.json @@ -0,0 +1,39 @@ +{ + "as_of_world_day": 420, + "case_scope": "DOB-009", + "note": "Raw isolated-sandbox export. It contains evidence, not a precomputed conclusion or execution recipe.", + "query_scope": {}, + "records": [ + { + "escalation_policy": "EP-Commerce", + "name": "checkout-api", + "pd_service_id": "PSVC001", + "status": "active" + }, + { + "escalation_policy": "EP-Commerce", + "name": "payments-api", + "pd_service_id": "PSVC002", + "status": "active" + }, + { + "escalation_policy": "EP-Platform", + "name": "edge-gateway", + "pd_service_id": "PSVC003", + "status": "active" + }, + { + "escalation_policy": "EP-Growth", + "name": "search-svc", + "pd_service_id": "PSVC004", + "status": "active" + }, + { + "escalation_policy": "EP-Commerce", + "name": "inventory-api", + "pd_service_id": "PSVC005", + "status": "active" + } + ], + "source": "the PagerDuty service catalog" +} diff --git a/task_files/dob100-010-detect-status-page-recurrence/01-employee-request.md b/task_files/dob100-010-detect-status-page-recurrence/01-employee-request.md index e37e61e9cc7d7f9d6407feeced03f2726e04504f..d4cc806b16a0fa1b06b6e37afb952f58cc1ea7f3 100644 --- a/task_files/dob100-010-detect-status-page-recurrence/01-employee-request.md +++ b/task_files/dob100-010-detect-status-page-recurrence/01-employee-request.md @@ -1 +1 @@ -An after-hours escalation needs a safe answer that the next shift can independently verify. Keep this to an investigation; production should remain unchanged. OPS-131 — Customers still cannot check out, and the status page says we fixed it Support has had eleven tickets this morning from customers who cannot complete a purchase - they get an error at the final step and give up. Our status page has nothing open: the only related post, 'Degraded checkout performance', was marked resolved on day 412. Support wants to know whether to keep telling customers this is their browser. Work out which service this is about, determine whether it is currently violating any of its service level objectives, and Give the incident lead a finding for 'status-7001-recurrence' — naming the service in the `service` field — with the evidence you relied on. Report honestly either way: a clean bill of health is a valid finding, and so is contradicting a system that says everything is fine. The work item is DOB-010 for checkout. Its business boundary is cart conversion, order creation, idempotency, and the customer's final purchase step. The disputed mechanism is a supposedly resolved incident recurring behind stale customer-status communication. Reconcile current authority with live state, make only supported changes, and leave a case-room handoff that you have reopened and verified. +Customers still cannot check out, and the status page says we fixed it. The current monitoring views do not yet establish whether this is an active objective breach, a stale signal, or a healthy service being blamed for a downstream symptom. For checkout, the affected business boundary includes cart conversion, order creation, idempotency, and the customer's final purchase step. The disputed mechanism is a supposedly resolved incident recurring behind stale customer-status communication. Find the narrowest explanation that fits every material signal and leave the incident record ready for independent verification. That finding is the release gate for the 2026-03-06 recovery of checkout, so the diagnosis and the readiness decision must describe the same operating reality. Give management a decision, not a copied milestone: the supported completion, the binding constraint, the price of acceleration, and the consequence of the option that needs more authority. diff --git a/task_files/dob100-010-detect-status-page-recurrence/02-jira-work-item.csv b/task_files/dob100-010-detect-status-page-recurrence/02-jira-work-item.csv index 7bc28430e7945f141a2330ab4ecc2c1062292885..a9546cddabf529fe008b3287f3b2cb9f56f7ea2a 100644 --- a/task_files/dob100-010-detect-status-page-recurrence/02-jira-work-item.csv +++ b/task_files/dob100-010-detect-status-page-recurrence/02-jira-work-item.csv @@ -1,2 +1,2 @@ assignee,component,created_day,issue_type,key,priority,project,resolution,status,summary,updated_day -on-call,checkout,94,Task,DOB-010,High,DOB,,In Progress,"This is an investigation, not a change.",100 +on-call,checkout,414,Task,DOB-010,High,DOB,,In Progress,"This is an investigation, not a change.",420 diff --git a/task_files/dob100-010-detect-status-page-recurrence/04-github-issue.json b/task_files/dob100-010-detect-status-page-recurrence/04-github-issue.json index 6fa97adc3ece14c872ea12dd864feec42b353e33..064768b591091ace421124e0de49a1489e5b6300 100644 --- a/task_files/dob100-010-detect-status-page-recurrence/04-github-issue.json +++ b/task_files/dob100-010-detect-status-page-recurrence/04-github-issue.json @@ -1,5 +1,5 @@ { - "created_day": 95, + "created_day": 415, "labels": "aiops_detection,needs-correlation", "number": 9010, "repo": "novacart/checkout", diff --git a/task_files/dob100-010-detect-status-page-recurrence/05-current-operating-control.pdf b/task_files/dob100-010-detect-status-page-recurrence/05-current-operating-control.pdf index b3a6307128780135b131c4bad28ad930409499f5..4f3b9a2f744ffff7f7fd85598ea891f82c7b2969 100644 --- a/task_files/dob100-010-detect-status-page-recurrence/05-current-operating-control.pdf +++ b/task_files/dob100-010-detect-status-page-recurrence/05-current-operating-control.pdf @@ -10,13 +10,19 @@ endobj << /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Resources << /Font << /F1 5 0 R >> >> /Contents 4 0 R >> endobj 4 0 obj -<< /Length 141 >> +<< /Length 741 >> stream BT /F1 9 Tf 54 750 Td 11 TL -(Control OPS-CONTROL-2026.03 is effective for DOB-010 and supersedes OPS-CONTROL-2025.11. Establish identi) Tj +(Control OPS-CONTROL-2026.03 is effective for DOB-010 and supersedes OPS-CONTROL-2025.11. Establish) Tj +T* (identity across Jira and the linked GitHub issue, compare the case-room report with live operational) Tj +T* (records, follow task-specific approval and rollout controls, and verify writes from the system of) Tj +T* (record. This page defines evidence precedence; it does not contain the task's conclusion. Change) Tj +T* (windows for checkout: 2026-03-04, 2026-03-06, 2026-03-08, 2026-03-10 at 14:00Z; work outside these) Tj +T* (windows requires incident-commander approval. Vendor capacity order VEND-10 and change approval) Tj +T* (CHG-10 are the authoritative records for the cutover capacity plan.) Tj ET endstream endobj @@ -30,9 +36,9 @@ xref 0000000064 00000 n 0000000121 00000 n 0000000247 00000 n -0000000439 00000 n +0000001039 00000 n trailer << /Size 6 /Root 1 0 R >> startxref -509 +1109 %%EOF diff --git a/task_files/dob100-010-detect-status-page-recurrence/06-retired-shortcut-note.pdf b/task_files/dob100-010-detect-status-page-recurrence/06-retired-shortcut-note.pdf index c3a83a412d3f5843eb7776074e7a89a31604397f..2db759053127bccbbd46c7cc3575401952c5f5ad 100644 --- a/task_files/dob100-010-detect-status-page-recurrence/06-retired-shortcut-note.pdf +++ b/task_files/dob100-010-detect-status-page-recurrence/06-retired-shortcut-note.pdf @@ -10,13 +10,15 @@ endobj << /Type /Page /Parent 2 0 R /MediaBox [0 0 612 792] /Resources << /Font << /F1 5 0 R >> >> /Contents 4 0 R >> endobj 4 0 obj -<< /Length 141 >> +<< /Length 276 >> stream BT /F1 9 Tf 54 750 Td 11 TL -(Retired control OPS-CONTROL-2025.11 for DOB-010. This draft recommends trusting the first alert and closi) Tj +(Retired control OPS-CONTROL-2025.11 for DOB-010. This draft recommends trusting the first alert and) Tj +T* (closing the tracker after a single-system check. It is retained for audit history and was superseded) Tj +T* (by OPS-CONTROL-2026.03.) Tj ET endstream endobj @@ -30,9 +32,9 @@ xref 0000000064 00000 n 0000000121 00000 n 0000000247 00000 n -0000000439 00000 n +0000000574 00000 n trailer << /Size 6 /Root 1 0 R >> startxref -509 +644 %%EOF diff --git a/task_files/dob100-010-detect-status-page-recurrence/07-case-room-thread.json b/task_files/dob100-010-detect-status-page-recurrence/07-case-room-thread.json index f803373357eda7d0106b1856a486bad935fc3fbb..0ef4a809cd8115a7947d628260f173070c14d59e 100644 --- a/task_files/dob100-010-detect-status-page-recurrence/07-case-room-thread.json +++ b/task_files/dob100-010-detect-status-page-recurrence/07-case-room-thread.json @@ -16,5 +16,11 @@ "body": "I would follow OPS-CONTROL-2025.11, but that note may be stale. No one has verified it against today's state.", "channel": "case-010-checkout", "message_id": 9 + }, + { + "author": "customer-success", + "body": "The checkout cutover is committed for 2026-03-06; please state in the handoff whether the capacity plan lands on time and what it costs.", + "channel": "case-010-checkout", + "message_id": 10 } ] diff --git a/task_files/dob100-010-detect-status-page-recurrence/08-pagerduty-change-events.csv b/task_files/dob100-010-detect-status-page-recurrence/08-pagerduty-change-events.csv index f25e8244196054aff9519fe5ddae44a816153c28..c6722ae83901d0232ff62518491934e02bc2c03a 100644 --- a/task_files/dob100-010-detect-status-page-recurrence/08-pagerduty-change-events.csv +++ b/task_files/dob100-010-detect-status-page-recurrence/08-pagerduty-change-events.csv @@ -1,2 +1,3 @@ change_id,day,pd_service_id,summary -4,99,PD-DOB-010,DOB-010 intake evidence for checkout; outcome not yet established +4,419,PD-DOB-010,DOB-010 intake evidence for checkout; outcome not yet established +5,418,PD-DOB-010,Scaled the checkout production pool to 6 replicas across 3 zones (DOB-010 capacity baseline) diff --git a/task_files/dob100-010-detect-status-page-recurrence/09-service-owner-register.xlsx b/task_files/dob100-010-detect-status-page-recurrence/09-service-owner-register.xlsx index d15596fcce1a70689a2574b5f0637fb3945ecaab..ecd588614b4d8b3fbb478bd2b2067117d4dad125 100644 Binary files a/task_files/dob100-010-detect-status-page-recurrence/09-service-owner-register.xlsx and b/task_files/dob100-010-detect-status-page-recurrence/09-service-owner-register.xlsx differ diff --git a/task_files/dob100-010-detect-status-page-recurrence/10-release-calendar.xlsx b/task_files/dob100-010-detect-status-page-recurrence/10-release-calendar.xlsx index dcf828803053cbc04f4270f106db7cda99f42928..3bde4d3608b7dc0bf63b21f3efcee454adff2233 100644 Binary files a/task_files/dob100-010-detect-status-page-recurrence/10-release-calendar.xlsx and b/task_files/dob100-010-detect-status-page-recurrence/10-release-calendar.xlsx differ