id stringlengths 36 36 | topic stringclasses 213
values | category stringclasses 15
values | language stringclasses 3
values | num_turns int64 1 3 | messages listlengths 2 6 |
|---|---|---|---|---|---|
944f9343-e4b7-4031-9f89-8b92658b5ed5 | Updating registered mobile number | Account Management | english | 1 | [
{
"role": "assistant",
"content": "Unifi, Dhiya speaking, how may I assist you?"
},
{
"role": "user",
"content": "Hi Dhiya, I lost my phone and SIM card yesterday, so my old number is gone. I need to update the mobile number registered on my Unifi account urgently."
}
] |
3db1ba36-b664-4d5b-86a0-61b5e572566b | Updating registered mobile number | Account Management | english | 2 | [
{
"role": "assistant",
"content": "Unifi, Farah speaking, how may I assist you?"
},
{
"role": "user",
"content": "Hi, I switched to a new number last week and I can't seem to update it on the Unifi app, it keeps giving an error. Can you help me change it here?"
},
{
"role": "assistant",
... |
49845e45-3add-42ef-bb93-6e99187bec47 | Updating registered mobile number | Account Management | english | 3 | [
{
"role": "assistant",
"content": "Unifi, Aiman speaking, how may I assist you?"
},
{
"role": "user",
"content": "Good afternoon. My mobile number was suspended by my telco due to non-renewal, I got a new number now. I want to update it in my Unifi account so I don't miss any SMS notifications."... |
761bf426-1547-485a-bf74-4dc9aa5e7472 | Updating registered mobile number | Account Management | english | 1 | [
{
"role": "assistant",
"content": "Unifi, Hafiz speaking, how may I assist you?"
},
{
"role": "user",
"content": "This is actually my third time calling about this. I need my registered number changed, my previous number got recycled by the telco and someone else is receiving my OTPs now!"
}
] |
65dd719b-6044-47a3-918f-b07900f91d84 | Updating registered mobile number | Account Management | english | 2 | [
{
"role": "assistant",
"content": "Unifi, Wei Jian speaking, how may I assist you?"
},
{
"role": "user",
"content": "Hi, I'm calling on behalf of my company account, we need to update the contact number since our previous representative has left the company."
},
{
"role": "assistant",
... |
3d830f08-0e1c-4b88-a703-5f9d37000c70 | Updating registered mobile number | Account Management | english | 3 | [
{
"role": "assistant",
"content": "Unifi, Sofea speaking, how may I assist you?"
},
{
"role": "user",
"content": "Hi, I need to remove my ex-husband's number from the account and put my own number instead. We're divorced now and I'm the one paying the bills."
},
{
"role": "assistant",
... |
db39eb4b-70ff-4ddf-85e6-0175d478c18c | Updating registered mobile number | Account Management | english | 2 | [
{
"role": "assistant",
"content": "Unifi, Zack speaking, how may I assist you?"
},
{
"role": "user",
"content": "Yeah hi, I've been trying to update my number on the app for the past half hour, it keeps saying 'update failed, try again later'. Very frustrating."
},
{
"role": "assistant",... |
a2755b45-d03c-41fc-bc03-80b82ec0e073 | Updating registered mobile number | Account Management | malay | 1 | [
{
"role": "assistant",
"content": "Unifi, Izzati bercakap, boleh saya bantu apa-apa?"
},
{
"role": "user",
"content": "Uhm hai, phone saya hilang semalam, SIM card pun hilang sekali. Saya nak update number yang register dalam account secepat mungkin ni."
}
] |
5a8f0538-ca12-434e-9cd0-7c923c8436b5 | Updating registered mobile number | Account Management | malay | 2 | [
{
"role": "assistant",
"content": "Unifi, Adam bercakap, apa yang boleh saya bantu, Puan?"
},
{
"role": "user",
"content": "Nombor telefon saya yang register tu dah tak aktif dah, boleh tolong update ke nombor baru?"
},
{
"role": "assistant",
"content": "Boleh, Puan Rosnah. Sebelum t... |
991110d1-85be-4007-8d42-86df307d7ea5 | Updating registered mobile number | Account Management | malay | 3 | [
{
"role": "assistant",
"content": "Unifi, Alya bercakap, boleh saya bantu apa-apa, encik?"
},
{
"role": "user",
"content": "Ha ah, nombor telefon saya yang register dengan Unifi tu kena block sebab tak renew dengan telco. Saya dah dapat nombor baru, nak update lah."
},
{
"role": "assista... |
15462fa9-a811-4627-b8a4-6c9118893571 | Updating registered mobile number | Account Management | malay | 1 | [
{
"role": "assistant",
"content": "Unifi, Firdaus bercakap, ada apa yang saya boleh bantu?"
},
{
"role": "user",
"content": "Ni dah kali kedua saya call pasal ni. Nombor telefon register kena recycle balik dengan telco, orang lain dapat OTP saya sekarang! Tolong update cepat."
}
] |
bb7c0ff1-8347-4129-9334-ac2edbd21c3f | Updating registered mobile number | Account Management | malay | 2 | [
{
"role": "assistant",
"content": "Unifi, Jaslyn bercakap, macam mana saya boleh bantu encik?"
},
{
"role": "user",
"content": "Uhm, account ni register dengan nombor isteri saya, tapi sekarang saya nak letak nombor saya sendiri sebab dia dah tak guna phone tu."
},
{
"role": "assistant",... |
e5e88f71-a357-40e3-a06b-ed4c42e0392d | Updating registered mobile number | Account Management | malay | 3 | [
{
"role": "assistant",
"content": "Unifi, Kumaran bercakap, apa khabar, ada apa boleh saya bantu?"
},
{
"role": "user",
"content": "Hai, saya nak update nombor telefon untuk account mak saya. Dia dah tua sikit, susah nak guna phone."
},
{
"role": "assistant",
"content": "Saya faham, ... |
10e692ba-49c9-46b9-aa38-2832f8eb8d3a | Updating registered mobile number | Account Management | malay | 1 | [
{
"role": "assistant",
"content": "Unifi, Shalini bercakap, boleh saya bantu apa-apa?"
},
{
"role": "user",
"content": "Hai, saya baru tukar telco, nombor pun baru. Nak update dalam account Unifi saya boleh tak?"
}
] |
10c1cee4-e2f4-48cd-a6b9-32e271b8ebe4 | Updating registered mobile number | Account Management | malay | 2 | [
{
"role": "assistant",
"content": "Unifi, Ben bercakap, ada apa yang boleh saya bantu, puan?"
},
{
"role": "user",
"content": "Saya try update nombor telefon through app tapi asyik keluar error 'update failed'. Dah try banyak kali dah ni."
},
{
"role": "assistant",
"content": "Minta ... |
d5008c5d-a2d5-41f0-87ba-b942f4619cf3 | Updating registered mobile number | Account Management | malay | 3 | [
{
"role": "assistant",
"content": "Unifi, Yasmin bercakap, apa khabar encik, boleh saya bantu?"
},
{
"role": "user",
"content": "Hai, saya rasa nombor lama saya yang register ni dah kena pakai orang lain, ada orang call claim jadi saya. Saya nak tukar segera."
},
{
"role": "assistant",
... |
009d2538-f7bc-4f1e-9d6c-30f490df18d8 | Updating registered mobile number | Account Management | malay | 1 | [
{
"role": "assistant",
"content": "Unifi, Azrul bercakap, boleh saya bantu, puan?"
},
{
"role": "user",
"content": "Hai Azrul, saya nak tanya macam mana nak update nombor telefon yang register dekat account saya ni ye."
}
] |
414b3388-0e37-4b06-a7dd-0460af5ee7e2 | Updating registered mobile number | Account Management | malay | 2 | [
{
"role": "assistant",
"content": "Unifi, Chloe bercakap, ada apa yang boleh saya bantu, encik?"
},
{
"role": "user",
"content": "Saya tak dapat OTP untuk e-bill sebab nombor lama dah tak guna. Boleh tolong update cepat sikit, saya tengah rushing ni."
},
{
"role": "assistant",
"conte... |
e91a174a-3313-4bd7-b2eb-7c863de3f2db | Updating registered mobile number | Account Management | malay | 2 | [
{
"role": "assistant",
"content": "Unifi, Ridwan bercakap, apa khabar puan, ada apa saya boleh bantu?"
},
{
"role": "user",
"content": "Hai, saya tak berapa faham macam mana nak update nombor telefon ni, anak saya suruh call sini."
},
{
"role": "assistant",
"content": "Tak apa puan, ... |
d126c6e5-377c-4d0a-9a4b-794743f58f16 | Updating registered mobile number | Account Management | chinese | 2 | [
{
"role": "assistant",
"content": "感谢拨打unifi热线，我是Emily，有什么可以帮到你的吗？"
},
{
"role": "user",
"content": "你好，我的手机号码丢了，想要更新我户口里面registered的号码。"
},
{
"role": "assistant",
"content": "好的，没问题。方便提供一下您的IC号码和account number给我验证一下吗？"
},
{
"role": "user",
"content": "IC是920318-14-5567，a... |
080f1137-2cd8-4bc9-9990-c6f89096b06d | Updating email address on file | Account Management | english | 1 | [
{
"role": "assistant",
"content": "Unifi, Melissa speaking, how may I assist you?"
},
{
"role": "user",
"content": "Hi, I need to update the email address on my account, my old one got deactivated by my company after I resigned."
}
] |
36a67db4-025a-49e8-9f98-29b08d353fb2 | Updating email address on file | Account Management | english | 2 | [
{
"role": "assistant",
"content": "Unifi, Danial speaking, how may I assist you?"
},
{
"role": "user",
"content": "I haven't been receiving my e-bills for the past two months, I think it's going to my old email. Can you update it?"
},
{
"role": "assistant",
"content": "I'm sorry abou... |
d0b4c338-2de8-4274-8b00-3c22baa462df | Updating email address on file | Account Management | english | 3 | [
{
"role": "assistant",
"content": "Unifi, Emily speaking, how may I assist you?"
},
{
"role": "user",
"content": "I think there's a typo in my email on file, because whenever I try to reset my password, the link never arrives."
},
{
"role": "assistant",
"content": "I see, let me chec... |
fe60d469-fdb9-415d-b899-4e0aa212ae80 | Updating email address on file | Account Management | english | 1 | [
{
"role": "assistant",
"content": "Unifi, Rachel speaking, how may I assist you?"
},
{
"role": "user",
"content": "Hi Rachel, quick one, I changed jobs so my old company email won't work anymore, can I update the email on my Unifi account to my personal Gmail?"
}
] |
aec42f3e-c6dd-46f6-991b-e888ea5a7931 | Updating email address on file | Account Management | english | 2 | [
{
"role": "assistant",
"content": "Unifi, Jaslyn speaking, how may I assist you?"
},
{
"role": "user",
"content": "My old email got hacked recently, I'm worried whoever has access can see my Unifi bills too. Please update it immediately."
},
{
"role": "assistant",
"content": "I under... |
c0efc6b7-4536-4a28-8156-5f301a5330c2 | Updating email address on file | Account Management | english | 3 | [
{
"role": "assistant",
"content": "Unifi, Ben speaking, how may I assist you?"
},
{
"role": "user",
"content": "Hi, I'm calling for our company account, we need to change the billing email since our previous admin has left the company."
},
{
"role": "assistant",
"content": "Understoo... |
769c0cbc-3157-4ae9-b586-c4f2cb2588b0 | Updating email address on file | Account Management | english | 2 | [
{
"role": "assistant",
"content": "Unifi, Steven speaking, how may I assist you?"
},
{
"role": "user",
"content": "Hi, my email provider is shutting down next month, so I need to change the email registered on my Unifi account before I lose access."
},
{
"role": "assistant",
"content... |
2813474e-42fa-49c3-b65f-d62b82169d2d | Updating email address on file | Account Management | malay | 1 | [
{
"role": "assistant",
"content": "Unifi, Ain bercakap, boleh saya bantu apa-apa?"
},
{
"role": "user",
"content": "Hai, saya nak update email dekat account saya, email lama dah tak aktif sebab saya dah resign kerja."
}
] |
278f518a-b6ed-4b97-8544-63c1ef3e2e3f | Updating email address on file | Account Management | malay | 2 | [
{
"role": "assistant",
"content": "Unifi, Haziq bercakap, apa yang boleh saya bantu, encik?"
},
{
"role": "user",
"content": "Dah dua bulan saya tak dapat e-bill, rasa macam pergi email lama. Boleh tolong update ke email baru?"
},
{
"role": "assistant",
"content": "Baik encik, jap sa... |
fced13cf-9f0a-4687-8c97-a1664232e65c | Updating email address on file | Account Management | malay | 3 | [
{
"role": "assistant",
"content": "Unifi, Aiman bercakap, boleh saya bantu, puan?"
},
{
"role": "user",
"content": "Uhm, saya rasa email dalam account saya ada typo sikit, sebab reset password link tak pernah sampai."
},
{
"role": "assistant",
"content": "OK puan, jap saya check. Bol... |
b8529696-e892-4f29-9c3f-f220bc8ee880 | Updating email address on file | Account Management | malay | 1 | [
{
"role": "assistant",
"content": "Unifi, Sofea bercakap, apa khabar, boleh saya bantu?"
},
{
"role": "user",
"content": "Hai, saya baru tukar kerja, email company lama dah tak boleh guna. Boleh saya tukar kepada email personal untuk account Unifi saya?"
}
] |
609697d8-80d9-4987-ae02-50a92aa86003 | Updating email address on file | Account Management | malay | 2 | [
{
"role": "assistant",
"content": "Unifi, Azrul bercakap, ada apa boleh saya bantu, encik?"
},
{
"role": "user",
"content": "Email lama saya baru-baru ni kena hack, saya risau orang tu boleh nampak bill Unifi saya sekali. Tolong update segera."
},
{
"role": "assistant",
"content": "S... |
41cd28b9-200f-4fb6-a329-6b1e80a6e4f0 | Updating email address on file | Account Management | malay | 3 | [
{
"role": "assistant",
"content": "Unifi, Kumaran bercakap, apa khabar, ada apa saya boleh bantu?"
},
{
"role": "user",
"content": "Hai, saya call untuk account company kami, kami nak tukar email billing sebab admin sebelum ni dah resign."
},
{
"role": "assistant",
"content": "Baik, ... |
84896d4a-0307-43fb-8982-d578f392fa92 | Updating email address on file | Account Management | malay | 1 | [
{
"role": "assistant",
"content": "Unifi, Alya bercakap, boleh saya bantu apa-apa, encik?"
},
{
"role": "user",
"content": "Hai, provider email saya nak tutup bulan depan, jadi saya kena tukar email yang register dekat account Unifi sebelum kena lock out."
}
] |
5d52ff5e-de8e-4e27-9cf4-7010d97ec465 | Updating email address on file | Account Management | malay | 2 | [
{
"role": "assistant",
"content": "Unifi, Firdaus bercakap, apa khabar puan, ada apa boleh saya bantu?"
},
{
"role": "user",
"content": "Saya nak update email baru tapi sistem kata email tu dah register dekat account lain pulak. Pelik betul ni."
},
{
"role": "assistant",
"content": "... |
dd13501d-3792-4c47-b34e-6989771f55bf | Updating email address on file | Account Management | malay | 3 | [
{
"role": "assistant",
"content": "Unifi, Shalini bercakap, boleh saya bantu apa-apa, encik?"
},
{
"role": "user",
"content": "Hai, saya nak tolong update email untuk account bapak saya, dia tak berapa reti guna internet."
},
{
"role": "assistant",
"content": "Baik encik, tapi sebab ... |
b16eaf54-f3a6-44b4-ab58-6cffe3fbe7db | Updating email address on file | Account Management | malay | 1 | [
{
"role": "assistant",
"content": "Unifi, Chloe bercakap, ada apa yang boleh saya bantu, encik?"
},
{
"role": "user",
"content": "Hai Chloe, saya nak tanya, macam mana nak update email dekat account Unifi saya ye, boleh buat through app ke kena call macam ni je?"
}
] |
865037fa-d8c7-4d3a-a469-13aefb92c2b5 | Updating email address on file | Account Management | malay | 2 | [
{
"role": "assistant",
"content": "Unifi, Ridwan bercakap, apa khabar puan, ada apa boleh saya bantu?"
},
{
"role": "user",
"content": "Saya kena update email cepat sikit, nak claim warranty router tapi confirmation email pergi email lama yang dah tak aktif."
},
{
"role": "assistant",
... |
bf3448bc-a23b-415b-a452-277606db6c5c | Updating email address on file | Account Management | malay | 2 | [
{
"role": "assistant",
"content": "Unifi, Yasmin bercakap, apa khabar, ada apa saya boleh bantu?"
},
{
"role": "user",
"content": "Hai, anak saya suruh call sini nak tukar email account, tapi saya sendiri tak berapa faham macam mana nak buat."
},
{
"role": "assistant",
"content": "Ta... |
b5ded2e5-d445-4e55-b802-be60f915cf53 | Updating email address on file | Account Management | chinese | 1 | [
{
"role": "assistant",
"content": "感谢拨打unifi热线，我是Wei Jian，有什么可以帮到你的吗？"
},
{
"role": "user",
"content": "你好，我想更新我户口里的email地址，旧的email已经没有在用了，收不到account的电子账单。"
}
] |
8a3ecbd1-82b0-4ed8-9a06-b7d42a0e6513 | Updating billing/mailing address | Account Management | english | 1 | [
{
"role": "assistant",
"content": "Unifi, Priya speaking, how may I assist you?"
},
{
"role": "user",
"content": "Hi, I just moved house last week, I need to update my billing address so my physical bills go to the right place."
}
] |
c378fd6e-5e93-4eaf-8fd2-4da2c3755a9d | Updating billing/mailing address | Account Management | english | 2 | [
{
"role": "assistant",
"content": "Unifi, Adam speaking, how may I assist you?"
},
{
"role": "user",
"content": "I haven't received my bill for two months, I think it's because the unit number on file is wrong, it's quite annoying."
},
{
"role": "assistant",
"content": "I'm sorry to ... |
eeb65eeb-bacd-495a-8653-55923f2b6196 | Updating billing/mailing address | Account Management | english | 3 | [
{
"role": "assistant",
"content": "Unifi, Alia speaking, how may I assist you?"
},
{
"role": "user",
"content": "Hi, I'm renovating my house so I'm staying at my sister's place temporarily. Can I update the mailing address for now?"
},
{
"role": "assistant",
"content": "Sure, we can ... |
2f00411b-3a98-474f-9b09-88c22c7af259 | Updating billing/mailing address | Account Management | english | 1 | [
{
"role": "assistant",
"content": "Unifi, Firdaus speaking, how may I assist you?"
},
{
"role": "user",
"content": "Hi, quick question, can I get my billing address updated to my new condo unit, I moved in last month but forgot to update it."
}
] |
8f393436-61e1-425b-b507-e75a6139a446 | Updating billing/mailing address | Account Management | english | 2 | [
{
"role": "assistant",
"content": "Unifi, Kavitha speaking, how may I assist you?"
},
{
"role": "user",
"content": "I'd like to redirect my mother's physical bills to my address instead, she's staying with me now and it's easier this way."
},
{
"role": "assistant",
"content": "I unde... |
410512e8-aaba-4855-9b6c-43a3c9a35602 | Updating billing/mailing address | Account Management | english | 3 | [
{
"role": "assistant",
"content": "Unifi, Zack speaking, how may I assist you?"
},
{
"role": "user",
"content": "Hi, I'm calling for our company account, our office relocated last month and we need the billing address updated for all future invoices."
},
{
"role": "assistant",
"conte... |
1a5faf5a-3bbb-44b8-ba06-9a23eba75952 | Updating billing/mailing address | Account Management | english | 2 | [
{
"role": "assistant",
"content": "Unifi, Rachel speaking, how may I assist you?"
},
{
"role": "user",
"content": "My physical bill keeps arriving late or sometimes not at all, can we update the mailing address or is there a better solution?"
},
{
"role": "assistant",
"content": "I u... |
8b598c84-4d64-408b-9470-35455bb2d421 | Updating billing/mailing address | Account Management | malay | 1 | [
{
"role": "assistant",
"content": "Unifi, Izzati bercakap, boleh saya bantu apa-apa?"
},
{
"role": "user",
"content": "Hai, saya baru pindah rumah minggu lepas, nak update alamat billing supaya bill fizikal saya sampai ke alamat yang betul."
}
] |
e81e1cfe-956b-4b00-9430-79b49271ff56 | Updating billing/mailing address | Account Management | malay | 2 | [
{
"role": "assistant",
"content": "Unifi, Hafiz bercakap, apa yang boleh saya bantu, puan?"
},
{
"role": "user",
"content": "Dah dua bulan saya tak dapat bill, rasa macam nombor unit dalam sistem salah. Agak menyusahkan jugak ni."
},
{
"role": "assistant",
"content": "Minta maaf atas... |
dd4dbd73-93d5-4bde-9afb-2e844ae2976f | Updating billing/mailing address | Account Management | malay | 3 | [
{
"role": "assistant",
"content": "Unifi, Ain bercakap, boleh saya bantu apa-apa, encik?"
},
{
"role": "user",
"content": "Hai, rumah saya tengah renovation, saya duduk rumah kakak sementara ni. Boleh saya update alamat mailing buat sementara?"
},
{
"role": "assistant",
"content": "B... |
8d97d7b6-5eb0-47e7-b021-1268a9248448 | Updating billing/mailing address | Account Management | malay | 1 | [
{
"role": "assistant",
"content": "Unifi, Sofea bercakap, apa khabar, boleh saya bantu?"
},
{
"role": "user",
"content": "Hai, saya nak tanya cepat je, boleh tak update alamat billing ke unit condo baru saya, saya dah pindah bulan lepas tapi terlupa nak update."
}
] |
5a425df3-2f2f-48ea-9d7a-9495f42f878c | Updating billing/mailing address | Account Management | malay | 2 | [
{
"role": "assistant",
"content": "Unifi, Danial bercakap, ada apa boleh saya bantu, encik?"
},
{
"role": "user",
"content": "Saya nak redirect bill fizikal mak saya ke alamat saya pulak, dia duduk dengan saya sekarang, senang sikit macam ni."
},
{
"role": "assistant",
"content": "Sa... |
8c5caac2-5fbd-4789-9401-73b23acb6827 | Updating billing/mailing address | Account Management | malay | 3 | [
{
"role": "assistant",
"content": "Unifi, Yasmin bercakap, apa khabar, ada apa saya boleh bantu?"
},
{
"role": "user",
"content": "Hai, saya call untuk account company kami, office kami dah pindah bulan lepas, kena update alamat billing untuk semua invoice akan datang."
},
{
"role": "ass... |
a28efb8e-3c67-4fa9-98fc-af2576ebe6e0 | Updating billing/mailing address | Account Management | malay | 1 | [
{
"role": "assistant",
"content": "Unifi, Chloe bercakap, boleh saya bantu apa-apa, encik?"
},
{
"role": "user",
"content": "Hai, poskod rumah saya baru berubah sebab area saya kena reclassify, boleh tolong update alamat billing dengan poskod baru ni?"
}
] |
b1873b01-df5b-4533-ace0-d2b1e409f0f5 | Updating billing/mailing address | Account Management | malay | 2 | [
{
"role": "assistant",
"content": "Unifi, Ridwan bercakap, apa khabar puan, ada apa saya boleh bantu?"
},
{
"role": "user",
"content": "Bill fizikal saya asyik lambat sampai, kadang-kadang tak sampai langsung. Boleh update alamat ke ada cara lain lagi baik?"
},
{
"role": "assistant",
... |
1a07e5ba-de02-45ff-aaac-c333b16c13e5 | Updating billing/mailing address | Account Management | malay | 3 | [
{
"role": "assistant",
"content": "Unifi, Shalini bercakap, boleh saya bantu apa-apa, encik?"
},
{
"role": "user",
"content": "Hai, saya nak tolong update alamat billing untuk account bapak saya, dia baru pindah rumah tapi sibuk kerja tak sempat call."
},
{
"role": "assistant",
"cont... |
12e91923-d9c0-4eb9-8ec4-a81bd030698e | Updating billing/mailing address | Account Management | malay | 1 | [
{
"role": "assistant",
"content": "Unifi, Alya bercakap, ada apa yang boleh saya bantu, puan?"
},
{
"role": "user",
"content": "Hai, saya nak tanya, kalau nak update alamat mailing untuk bill, boleh buat terus through app ke kena hantar dokumen?"
}
] |
05c65610-a42f-4e5b-9628-5d3a3115803c | Updating billing/mailing address | Account Management | malay | 2 | [
{
"role": "assistant",
"content": "Unifi, Haziq bercakap, apa khabar encik, ada apa saya boleh bantu?"
},
{
"role": "user",
"content": "Saya kena update alamat cepat sikit, saya perlukan bill fizikal untuk claim insurance tapi alamat lama dalam sistem dah salah."
},
{
"role": "assistant"... |
c1e9cf16-3bcd-4d26-8b90-fb623390768f | Updating billing/mailing address | Account Management | malay | 2 | [
{
"role": "assistant",
"content": "Unifi, Kumaran bercakap, apa khabar puan, ada apa saya boleh bantu?"
},
{
"role": "user",
"content": "Hai, saya tak berapa faham macam mana nak update alamat billing ni, anak saya suruh call sini je."
},
{
"role": "assistant",
"content": "Tak apa pu... |
1840aac4-7c7c-4588-b320-9145505d6278 | Updating billing/mailing address | Account Management | chinese | 3 | [
{
"role": "assistant",
"content": "感谢拨打unifi热线，我是Melissa，有什么可以帮到你的吗？"
},
{
"role": "user",
"content": "你好，我上个月搬家了，想要更新我的billing address，账单一直寄到旧地址去。"
},
{
"role": "assistant",
"content": "明白，麻烦提供一下您的account number和新地址，我马上帮您更新。"
},
{
"role": "user",
"content": "account numb... |
173fb7b0-1d11-4712-9909-17c1cb87ac4c | Requesting authorized third party on account | Account Management | english | 1 | [
{
"role": "assistant",
"content": "Unifi, Farah speaking, how may I assist you?"
},
{
"role": "user",
"content": "Hi Farah, good afternoon. I want to add my wife as an authorized third party on my account, so she can call in and manage things when I'm busy at work."
}
] |
42ecd02f-1e22-4391-b57d-08f72114215d | Requesting authorized third party on account | Account Management | english | 2 | [
{
"role": "assistant",
"content": "Unifi, Kevin speaking, how may I assist you today?"
},
{
"role": "user",
"content": "I need to add my helper as authorized person on my account lah, she's the one always dealing with the internet issues at home."
},
{
"role": "assistant",
"content":... |
726491ce-6113-4177-9e19-01189135d94c | Requesting authorized third party on account | Account Management | english | 3 | [
{
"role": "assistant",
"content": "Good morning, Unifi, Danial speaking, how may I help you?"
},
{
"role": "user",
"content": "Morning. I'd like to add my sister as an authorized person on my broadband account please."
},
{
"role": "assistant",
"content": "Sure Ms Lim, no problem. Ma... |
4bb95537-2cbf-4ab0-a802-6d04287be405 | Requesting authorized third party on account | Account Management | english | 1 | [
{
"role": "assistant",
"content": "Unifi, Aisyah speaking, good afternoon, how may I assist you?"
},
{
"role": "user",
"content": "Yes hi, quick one, I need my dad added as authorized user on my account right now, he keeps calling and you guys can't help him because his name is not there."
}
] |
0698bda5-7bb6-42fd-acbe-5e2f535c1858 | Requesting authorized third party on account | Account Management | english | 2 | [
{
"role": "assistant",
"content": "Unifi, Hafiz speaking, how may I assist you?"
},
{
"role": "user",
"content": "Hi, I'm not sure how this works, can I add my husband as an authorized person so he can pay my bills when I'm overseas?"
},
{
"role": "assistant",
"content": "Yes you can... |
7bb76eb9-3b89-419f-ab9e-849daae5d71b | Requesting authorized third party on account | Account Management | english | 3 | [
{
"role": "assistant",
"content": "Unifi, Michelle speaking, how may I help you?"
},
{
"role": "user",
"content": "I want to change the authorized person on my account, previously it was my ex-girlfriend, now I want to put my mother instead."
},
{
"role": "assistant",
"content": "Und... |
f9c03e75-6e9e-408a-88c4-946f5064265e | Requesting authorized third party on account | Account Management | english | 2 | [
{
"role": "assistant",
"content": "Unifi, Farid speaking, how may I assist you?"
},
{
"role": "user",
"content": "Hi, good afternoon. I want to authorize my brother to manage my Unifi account since I'll be working in Singapore for the next two years."
},
{
"role": "assistant",
"conte... |
54472090-e225-46fc-b31f-30d29ebcc895 | Requesting authorized third party on account | Account Management | malay | 1 | [
{
"role": "assistant",
"content": "Unifi, Nurul Izzah bercakap, ada yang boleh saya bantu?"
},
{
"role": "user",
"content": "Hai, saya nak tambah abang saya sebagai authorized person kat account saya, boleh tak?"
}
] |
cb93b36b-ae2c-4958-91b5-88c967f62cff | Requesting authorized third party on account | Account Management | malay | 1 | [
{
"role": "assistant",
"content": "Unifi, Amirul bercakap, apa yang boleh saya bantu hari ini?"
},
{
"role": "user",
"content": "Uhm hi, saya nak tanya macam mana nak set anak saya jadi authorized third party dekat account ni, sebab dia yang selalu urus bil."
}
] |
61e6f45a-70e4-46ac-aa23-231fa399c62e | Requesting authorized third party on account | Account Management | malay | 2 | [
{
"role": "assistant",
"content": "Unifi, Yasmin bercakap, selamat pagi, ada yang boleh saya bantu?"
},
{
"role": "user",
"content": "Pagi. Saya nak tambah isteri saya sebagai authorized person kat account ni, dia yang selalu call bila ada masalah line."
},
{
"role": "assistant",
"co... |
44533fe4-d476-478d-9b47-ee7234056b9a | Requesting authorized third party on account | Account Management | malay | 2 | [
{
"role": "assistant",
"content": "Unifi, Faridah bercakap, ada yang boleh saya bantu?"
},
{
"role": "user",
"content": "Ha ah, saya dah cuba call ramai kali dah ni, nak tambah adik saya jadi authorized person, dia yang urus semua benda pasal internet kat rumah tu."
},
{
"role": "assista... |
68862125-39df-48ae-b7f0-145068a4d8ad | Requesting authorized third party on account | Account Management | malay | 3 | [
{
"role": "assistant",
"content": "Unifi, Suraya bercakap, selamat tengahari, ada yang boleh saya bantu?"
},
{
"role": "user",
"content": "Tengahari. Saya nak authorize bapa saya untuk urus account ni, sebab saya kerja overseas sekarang."
},
{
"role": "assistant",
"content": "Baik en... |
89c5b168-0b92-49c4-81f4-f1555125fd09 | Requesting authorized third party on account | Account Management | malay | 3 | [
{
"role": "assistant",
"content": "Unifi, Hazwan bercakap, ada apa yang boleh saya bantu hari ini?"
},
{
"role": "user",
"content": "Saya nak tanya, boleh tak saya letak dua orang authorized person kat account yang sama? Nak letak suami dengan anak saya."
},
{
"role": "assistant",
"c... |
17248013-5713-433f-8d2b-2710c8bb241b | Requesting authorized third party on account | Account Management | malay | 1 | [
{
"role": "assistant",
"content": "Unifi, Iskandar bercakap, ada yang boleh saya bantu?"
},
{
"role": "user",
"content": "Hi, macam mana nak tambah authorized third party pada account saya? Suami saya selalu jadi yang urus bab bayaran."
}
] |
fd4a072b-493d-476e-9e45-6696748550fa | Requesting authorized third party on account | Account Management | malay | 2 | [
{
"role": "assistant",
"content": "Unifi, Fauzan bercakap, ada yang boleh saya bantu?"
},
{
"role": "user",
"content": "Saya nak cepat sikit ni, nak tambah kakak saya as authorized person, boleh buat sekarang tak?"
},
{
"role": "assistant",
"content": "Boleh puan, tapi saya perlu ver... |
6bd2b3d9-fcde-461a-be3c-be654a8e3850 | Requesting authorized third party on account | Account Management | malay | 3 | [
{
"role": "assistant",
"content": "Unifi, Latifah bercakap, selamat petang, ada yang boleh saya bantu?"
},
{
"role": "user",
"content": "Petang. Uhm, saya tak berapa faham macam mana authorized person ni berfungsi, boleh explain sikit?"
},
{
"role": "assistant",
"content": "Boleh enc... |
7fe02d08-28e9-495d-9c02-5e8e641ab8a8 | Requesting authorized third party on account | Account Management | malay | 2 | [
{
"role": "assistant",
"content": "Unifi, Firdaus bercakap, ada yang boleh saya bantu?"
},
{
"role": "user",
"content": "Saya nak tanya, authorized person ni kena datang branch ke boleh je saya bagitau kat sini?"
},
{
"role": "assistant",
"content": "Untuk tambah authorized person, e... |
0f5cad6a-e558-4f86-a6b4-415a3d159a89 | Requesting authorized third party on account | Account Management | malay | 1 | [
{
"role": "assistant",
"content": "Unifi, Cheryl bercakap, selamat sejahtera, ada yang boleh saya bantu?"
},
{
"role": "user",
"content": "Selamat sejahtera. Saya nak minta bantuan untuk letak abang saya sebagai authorized third party, boleh tak cik?"
}
] |
c5d54ba7-ef89-46fb-ba9f-1f9e6237ef23 | Requesting authorized third party on account | Account Management | malay | 3 | [
{
"role": "assistant",
"content": "Unifi, Hakim bercakap, ada yang boleh saya bantu?"
},
{
"role": "user",
"content": "Saya nak tukar authorized person kat account saya, yang lama tu dah tak boleh dihubungi dah, nak letak anak saya pulak."
},
{
"role": "assistant",
"content": "Baik p... |
284dd528-f7ea-41c7-b1e8-574adee5c3ac | Requesting authorized third party on account | Account Management | chinese | 2 | [
{
"role": "assistant",
"content": "感谢拨打unifi热线，我是Wei Jian，有什么可以帮到你的吗？"
},
{
"role": "user",
"content": "你好，我想问一下，我可以加我先生做我account的authorized person吗？他比较常处理账单的事情。"
},
{
"role": "assistant",
"content": "可以的，我先跟你核实一下资料，可以给我你的account number跟IC number吗？"
},
{
"role": "user",
"... |
83816150-7d6a-4c9e-bf84-f41e11d2df34 | Name change on account due to marriage | Account Management | english | 1 | [
{
"role": "assistant",
"content": "Unifi, Wei Ling speaking, how may I assist you?"
},
{
"role": "user",
"content": "Hi, I just got married last month and I want to update my name on my Unifi account to match my new IC."
}
] |
259e63f7-384c-4045-ba38-c35b0ba8964b | Name change on account due to marriage | Account Management | english | 2 | [
{
"role": "assistant",
"content": "Unifi, Firdaus speaking, how may I help you today?"
},
{
"role": "user",
"content": "Hello, I need to change my name on the account, I got married and took my husband's surname, what documents do you need?"
},
{
"role": "assistant",
"content": "Cong... |
22e97067-da66-4d73-afb0-9047f26ba57e | Name change on account due to marriage | Account Management | english | 3 | [
{
"role": "assistant",
"content": "Unifi, Amirul speaking, how may I assist you?"
},
{
"role": "user",
"content": "Hi, good morning. I got married recently and my surname changed on my IC, can I update it on my Unifi account?"
},
{
"role": "assistant",
"content": "Yes of course, cong... |
c5ddaf3f-41f6-4679-ae27-45988892e1cd | Name change on account due to marriage | Account Management | english | 1 | [
{
"role": "assistant",
"content": "Unifi, Michelle speaking, how may I assist you?"
},
{
"role": "user",
"content": "Yes hi, I got married two months ago, my wife's name needs to be updated on our joint account, can this be done today or not?"
}
] |
c356d168-f00b-4fcf-a87b-f77e012950af | Name change on account due to marriage | Account Management | english | 2 | [
{
"role": "assistant",
"content": "Unifi, Ravi speaking, how may I assist you?"
},
{
"role": "user",
"content": "Hi uhm, I'm not sure if this is the right department, but I changed my name after marriage, do I need to inform Unifi?"
},
{
"role": "assistant",
"content": "Yes you're at... |
153422b0-887c-403a-9c19-96ae992cd23d | Name change on account due to marriage | Account Management | english | 3 | [
{
"role": "assistant",
"content": "Unifi, Farah speaking, how may I assist you?"
},
{
"role": "user",
"content": "I'm calling regarding my wife's account, she got married and changed her surname, but the account is under joint ownership with her ex-husband still listed, how do we fix this?"
},... |
9adf895b-0e36-40be-8a87-bff1870bfd1c | Name change on account due to marriage | Account Management | english | 2 | [
{
"role": "assistant",
"content": "Unifi, Danial speaking, good afternoon, how may I assist you?"
},
{
"role": "user",
"content": "Hi, afternoon. I recently got married and would like to update my surname on my Unifi bill and account records."
},
{
"role": "assistant",
"content": "Ce... |
25a221ed-b785-4583-b502-ec036c08deff | Name change on account due to marriage | Account Management | malay | 1 | [
{
"role": "assistant",
"content": "Unifi, Hafiz bercakap, ada yang boleh saya bantu?"
},
{
"role": "user",
"content": "Hai, saya baru kahwin bulan lepas, nak tukar nama dekat account Unifi ikut IC baru saya."
}
] |
79cb9dd5-95ae-4777-b278-64a36546556e | Name change on account due to marriage | Account Management | malay | 1 | [
{
"role": "assistant",
"content": "Unifi, Suraya bercakap, selamat pagi, ada yang boleh saya bantu?"
},
{
"role": "user",
"content": "Pagi. Saya nak tanya macam mana proses untuk tukar nama account lepas kahwin, dokumen apa yang perlu?"
}
] |
edd5bf6d-0b92-4da0-9128-a40121222a9f | Name change on account due to marriage | Account Management | malay | 2 | [
{
"role": "assistant",
"content": "Unifi, Zarina bercakap, ada yang boleh saya bantu?"
},
{
"role": "user",
"content": "Isteri saya baru je kahwin dengan saya bulan lepas, dia nak tukar nama dalam account rumah kami ni."
},
{
"role": "assistant",
"content": "Baik encik, kita perlukan... |
c8730537-3a0d-4ad4-8911-b8c0f95e8456 | Name change on account due to marriage | Account Management | malay | 3 | [
{
"role": "assistant",
"content": "Unifi, Kamarul bercakap, selamat tengahari, ada yang boleh saya bantu?"
},
{
"role": "user",
"content": "Tengahari. Saya baru kahwin, nak update nama dalam account, boleh buat sekarang ke?"
},
{
"role": "assistant",
"content": "Boleh puan, tapi kena... |
9d6cbf9f-04a9-442e-866a-f752eb5560ae | Name change on account due to marriage | Account Management | malay | 2 | [
{
"role": "assistant",
"content": "Unifi, Aisyah bercakap, ada yang boleh saya bantu?"
},
{
"role": "user",
"content": "Ish, dah call banyak kali pasal ni, isteri saya nak tukar nama dalam bil sebab dah kahwin, tapi asyik kena verify je."
},
{
"role": "assistant",
"content": "Maaf at... |
734eef6f-e112-424e-bbeb-d72031567ce4 | Name change on account due to marriage | Account Management | malay | 1 | [
{
"role": "assistant",
"content": "Unifi, Iskandar bercakap, ada yang boleh saya bantu?"
},
{
"role": "user",
"content": "Hi, saya nak tukar nama dalam account, dah kahwin dan pakai nama suami sekarang, apa perlu saya sediakan?"
}
] |
231e8ebb-6423-4554-b75b-6fdba72e66a4 | Name change on account due to marriage | Account Management | malay | 2 | [
{
"role": "assistant",
"content": "Unifi, Latifah bercakap, ada yang boleh saya bantu?"
},
{
"role": "user",
"content": "Saya nak tanya pasal tukar nama dalam account, isteri saya yang punya account tapi surname dia dah tukar."
},
{
"role": "assistant",
"content": "Baik encik, kita b... |
6bee4218-8030-4334-aacc-824c463f80db | Name change on account due to marriage | Account Management | malay | 3 | [
{
"role": "assistant",
"content": "Unifi, Fauzan bercakap, selamat petang, ada yang boleh saya bantu?"
},
{
"role": "user",
"content": "Petang. Saya keliru sikit, isteri saya kahwin dulu dengan orang lain, sekarang kahwin dengan saya, macam mana nak update nama account rumah dia yang lama tu?"
... |
9ced9f8b-0f26-4765-8628-1d4227bd92bf | Name change on account due to marriage | Account Management | malay | 1 | [
{
"role": "assistant",
"content": "Unifi, Cheryl bercakap, ada yang boleh saya bantu?"
},
{
"role": "user",
"content": "Hai, saya baru je daftar nikah minggu lepas, boleh tak saya tukar nama dalam Unifi account terus hari ni?"
}
] |
82d5c259-9830-4bfb-9462-e0584e92acfb | Name change on account due to marriage | Account Management | malay | 2 | [
{
"role": "assistant",
"content": "Unifi, Yasmin bercakap, ada yang boleh saya bantu?"
},
{
"role": "user",
"content": "Saya nak tanya, kalau nama dalam account still nama lama isteri saya sebelum kahwin, itu jadi masalah tak untuk bil-bil akan datang?"
},
{
"role": "assistant",
"con... |
dea0170b-7cc8-4639-86b5-38d42402ce8c | Name change on account due to marriage | Account Management | malay | 3 | [
{
"role": "assistant",
"content": "Unifi, Rizal bercakap, ada yang boleh saya bantu?"
},
{
"role": "user",
"content": "Saya dah emel dokumen tukar nama tiga minggu lepas tapi sampai sekarang tak ada perubahan pun dalam bil saya."
},
{
"role": "assistant",
"content": "Minta maaf atas ... |
cbee0bc1-d070-40b5-bc1c-df3b99ba4f12 | Name change on account due to marriage | Account Management | malay | 2 | [
{
"role": "assistant",
"content": "Unifi, Hakimi bercakap, selamat pagi, ada yang boleh saya bantu?"
},
{
"role": "user",
"content": "Pagi, saya nak tanya, lepas kahwin dan tukar nama, adakah account number saya akan berubah?"
},
{
"role": "assistant",
"content": "Tak akan berubah pu... |
679956d1-584d-446f-9d2f-813533b17bac | Name change on account due to marriage | Account Management | chinese | 1 | [
{
"role": "assistant",
"content": "感谢拨打unifi热线，我是Jia Jun，有什么可以帮到你的吗？"
},
{
"role": "user",
"content": "你好，我上个月结婚了，想问一下我要怎样更新我account里面的名字，跟我的新IC一样。"
}
] |
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