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"ServiceNow Store release notes",
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] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-b2b2c.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-b2b2c.html"><body id="store-rn-csm-b2b2c"><main role="main"><article role="article" class="dita" id="store-rn-csm-b2b2c" aria-labelledby="title_store-rn-csm-b2b2c">
<h1 class="title topictitle1" id="title_store-rn-csm-b2b2c">Customer Data Models for B2B2C release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Customer Service Management</span> Customer Data Models for B2B2C on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-csm-b2b2c__section_wzz_z1y_gqb">
<div class="p">
<div class="note important note_important" id="store-rn-csm-b2b2c__note_xzz_z1y_gqb"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-b2b2c__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section" id="store-rn-csm-b2b2c__section_yzz_z1y_gqb"><h2 id="d620987e61" class="title sectiontitle">Version history</h2>
<dl class="dl" id="store-rn-csm-b2b2c__dl_hdt_jjr_5pb">
<dt class="dt dlterm">Version 2.1.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Enhanced the Account Consumer (sn_acct_consumer_account_consumer) table security by adding Deny Unless ACLs for Delete and Report View operations.</li>
<li class="li">Removed relationship_contributor and relationship_agent roles from existing ACLs as part of the transition to the declarative responsibility framework.</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - February 2025</dt>
<dd class="dd" id="store-rn-csm-b2b2c__latest-csm-b2b2c">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-csm-b2b2c__ul_nqz_sqp_c2c">
<li class="li">Improved the Account Consumer (sn_acct_consumer_account_consumer) table security by adding deny ACLs.</li>
<li class="li">Implemented the declarative responsibility framework for account team member relationships for the relationship agent and contributor personas.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.2 - September 2022</dt>
<dd class="dd">Fixes.</dd>
<dt class="dt dlterm">Version 1.0.1 - July 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-b2b2c__ul_iqh_gyr_p4b">
<li class="li">New: Customer Data Models for B2B2C (business-to-business-to-consumer) allows organizations across industries to easily configure muti-level customer relationships that enable them to trace case flows from business
customers to their end-customers. With the B2B2C model, you can support business customers who, in turn, support the end consumer. This model can be used to support: <ul class="ul" id="store-rn-csm-b2b2c__ul_h32_fby_gqb">
<li class="li">Employees of a business customer</li>
<li class="li">End consumers of a business customer</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
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} | # Customer Data Models for B2B2C release notes
Version history for the Customer Service Management Customer Data Models for B2B2C on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.1.0 - August 2025
* New:
+ Enhanced the Account Consumer (sn\_acct\_consumer\_account\_consumer) table security by adding Deny Unless ACLs for Delete and Report View operations.
+ Removed relationship\_contributor and relationship\_agent roles from existing ACLs as part of the transition to the declarative responsibility framework.
#### Version 2.0.0 - February 2025
* New:
+ Improved the Account Consumer (sn\_acct\_consumer\_account\_consumer) table security by adding deny ACLs.
+ Implemented the declarative responsibility framework for account team member relationships for the relationship agent and contributor personas.
#### Version 1.0.2 - September 2022
Fixes.
#### Version 1.0.1 - July 2021
* New: Customer Data Models for B2B2C (business-to-business-to-consumer) allows organizations across industries to easily configure muti-level customer relationships that enable them to trace case flows from business
customers to their end-customers. With the B2B2C model, you can support business customers who, in turn, support the end consumer. This model can be used to support:
+ Employees of a business customer
+ End consumers of a business customer
| ---
title: Customer Data Models for B2B2C release notes
description: Version history for the Customer Service Management Customer Data Models
for B2B2C on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Customer Data Models for B2B2C release notes
Version history for the Customer Service Management Customer Data Models for B2B2C on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.1.0 - August 2025
* New:
+ Enhanced the Account Consumer (sn\_acct\_consumer\_account\_consumer) table security by adding Deny Unless ACLs for Delete and Report View operations.
+ Removed relationship\_contributor and relationship\_agent roles from existing ACLs as part of the transition to the declarative responsibility framework.
#### Version 2.0.0 - February 2025
* New:
+ Improved the Account Consumer (sn\_acct\_consumer\_account\_consumer) table security by adding deny ACLs.
+ Implemented the declarative responsibility framework for account team member relationships for the relationship agent and contributor personas.
#### Version 1.0.2 - September 2022
Fixes.
#### Version 1.0.1 - July 2021
* New: Customer Data Models for B2B2C (business-to-business-to-consumer) allows organizations across industries to easily configure muti-level customer relationships that enable them to trace case flows from business
customers to their end-customers. With the B2B2C model, you can support business customers who, in turn, support the end consumer. This model can be used to support:
+ Employees of a business customer
+ End consumers of a business customer
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-business-location.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-business-location.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-business-location.html | Business Location release notes | Version history for the Business Location application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-business-location.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-business-location.html"><body id="store-rn-csm-business-location"><main role="main"><article role="article" class="dita" id="store-rn-csm-business-location" aria-labelledby="title_store-rn-csm-business-location">
<h1 class="title topictitle1" id="title_store-rn-csm-business-location">Business Location release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Business Location application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-business-location__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d408176e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 4.1.0 - August 2025</dt>
<dd class="dd">New: Introduced the Business functions offered field to capture the type of business function associated to a particular business location.</dd>
<dt class="dt dlterm">Version 2.1.0 - May 2025</dt>
<dd class="dd" id="store-rn-csm-business-location__latest-store-rn-csm-business-location">New: Support for Hiding Business Location 360 on workspace based on configuration.</dd>
<dt class="dt dlterm">Version 2.0.0 - February 2025</dt>
<dd class="dd">Business Location enables support for businesses that interact with customers through physical channels such as stores, branches, franchises, and dealerships. Besides supporting
customers, business locations can also support other service organizations.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Business Location release notes
Version history for the Business Location application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.1.0 - August 2025
New: Introduced the Business functions offered field to capture the type of business function associated to a particular business location.
#### Version 2.1.0 - May 2025
New: Support for Hiding Business Location 360 on workspace based on configuration.
#### Version 2.0.0 - February 2025
Business Location enables support for businesses that interact with customers through physical channels such as stores, branches, franchises, and dealerships. Besides supporting
customers, business locations can also support other service organizations.
| ---
title: Business Location release notes
description: Version history for the Business Location application on the ServiceNow
Store.
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breadcrumbs:
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- ServiceNow Store - Customer Service Management release notes
---
# Business Location release notes
Version history for the Business Location application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.1.0 - August 2025
New: Introduced the Business functions offered field to capture the type of business function associated to a particular business location.
#### Version 2.1.0 - May 2025
New: Support for Hiding Business Location 360 on workspace based on configuration.
#### Version 2.0.0 - February 2025
Business Location enables support for businesses that interact with customers through physical channels such as stores, branches, franchises, and dealerships. Besides supporting
customers, business locations can also support other service organizations.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-case-lines-workflows.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-case-lines-workflows.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-case-lines-workflows.html | Case lines and workflows release notes | Version history for the Case lines and workflows application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-case-lines-workflows.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-case-lines-workflows.html"><body id="store-rn-csm-case-lines-workflows"><main role="main"><article role="article" class="dita" id="store-rn-csm-case-lines-workflows" aria-labelledby="title_store-rn-csm-case-lines-workflows">
<h1 class="title topictitle1" id="title_store-rn-csm-case-lines-workflows">Case lines and workflows release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Case lines and workflows application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-case-lines-workflows__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d522092e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 4.0.0 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Multiple entitlements support on Case lines</li>
<li class="li">Changed: Increased length of the Character value field</li>
<li class="li">Fixed: Minor access issues</li>
</ul></dd>
<dt class="dt dlterm">Version 2.2.0 - May 2025</dt>
<dd class="dd" id="store-rn-csm-case-lines-workflows__latest-store-rn-csm-case-lines-workflows"><ul class="ul">
<li class="li">New: Added support for Install base and Asset on Case lines.</li>
<li class="li">Changed: Added above fields to existing form and list views.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.1.0 - February 2025</dt>
<dd class="dd">Contains minor bug fixes.</dd>
<dt class="dt dlterm">Version 1.0.0 - November 2024</dt>
<dd class="dd">The customer service case line feature enables the Case table to contain many line items on a case record. The line items are product instances and can be extended for various
entities such as orders, order lines, invoices, invoice lines, contracts, etc.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Case lines and workflows release notes
Version history for the Case lines and workflows application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.0.0 - August 2025
* New: Multiple entitlements support on Case lines
* Changed: Increased length of the Character value field
* Fixed: Minor access issues
#### Version 2.2.0 - May 2025
* New: Added support for Install base and Asset on Case lines.
* Changed: Added above fields to existing form and list views.
#### Version 2.1.0 - February 2025
Contains minor bug fixes.
#### Version 1.0.0 - November 2024
The customer service case line feature enables the Case table to contain many line items on a case record. The line items are product instances and can be extended for various
entities such as orders, order lines, invoices, invoice lines, contracts, etc.
| ---
title: Case lines and workflows release notes
description: Version history for the Case lines and workflows application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Case lines and workflows release notes
Version history for the Case lines and workflows application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.0.0 - August 2025
* New: Multiple entitlements support on Case lines
* Changed: Increased length of the Character value field
* Fixed: Minor access issues
#### Version 2.2.0 - May 2025
* New: Added support for Install base and Asset on Case lines.
* Changed: Added above fields to existing form and list views.
#### Version 2.1.0 - February 2025
Contains minor bug fixes.
#### Version 1.0.0 - November 2024
The customer service case line feature enables the Case table to contain many line items on a case record. The line items are product instances and can be extended for various
entities such as orders, order lines, invoices, invoice lines, contracts, etc.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-case-mgmt-invoice-ops.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-case-mgmt-invoice-ops.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-case-mgmt-invoice-ops.html | Case Management for Invoice Operations release notes | Version history for the Case Management for Invoice Operations application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-case-mgmt-invoice-ops.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-case-mgmt-invoice-ops.html"><body id="store-rn-csm-case-mgmt-invoice-ops"><main role="main"><article role="article" class="dita" id="store-rn-csm-case-mgmt-invoice-ops" aria-labelledby="title_store-rn-csm-case-mgmt-invoice-ops">
<h1 class="title topictitle1" id="title_store-rn-csm-case-mgmt-invoice-ops">Case Management for Invoice Operations release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Case Management for Invoice Operations application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-case-mgmt-invoice-ops__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d395253e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.4.0 - August 2025 (Zurich)</dt>
<dd class="dd">Changed: Convert existing product models to customer visible.</dd>
<dt class="dt dlterm">Version 1.3.0 - August 2025 (Yokohama)</dt>
<dd class="dd">Changed: Convert existing product models to customer visible.</dd>
<dt class="dt dlterm">Version 1.2.0 - July 2025</dt>
<dd class="dd">Fixed: Addressed bug : Unknown field action_status in table sn_csm_invoice_case.</dd>
<dt class="dt dlterm">Version 1.1.0 - May 2025</dt>
<dd class="dd" id="store-rn-csm-case-mgmt-invoice-ops__latest-store-rn-csm-case-mgmt-invoice-ops">Fixed: Addressed bug : Unknown field action_status in table sn_csm_invoice_case.</dd>
<dt class="dt dlterm">Version 1.0.0 - February 2025</dt>
<dd class="dd">The Case Management for invoice Operations application enables B2B customers to operationalize invoice-related services such as invoice disputes and collections. This application
includes a dedicated invoice case type along with invoice case lines. This application also includes the common services that customers can request on an invoice, workflow, and agent experiences.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Case Management for Invoice Operations release notes
Version history for the Case Management for Invoice Operations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.4.0 - August 2025 (Zurich)
Changed: Convert existing product models to customer visible.
#### Version 1.3.0 - August 2025 (Yokohama)
Changed: Convert existing product models to customer visible.
#### Version 1.2.0 - July 2025
Fixed: Addressed bug : Unknown field action\_status in table sn\_csm\_invoice\_case.
#### Version 1.1.0 - May 2025
Fixed: Addressed bug : Unknown field action\_status in table sn\_csm\_invoice\_case.
#### Version 1.0.0 - February 2025
The Case Management for invoice Operations application enables B2B customers to operationalize invoice-related services such as invoice disputes and collections. This application
includes a dedicated invoice case type along with invoice case lines. This application also includes the common services that customers can request on an invoice, workflow, and agent experiences.
| ---
title: Case Management for Invoice Operations release notes
description: Version history for the Case Management for Invoice Operations application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Case Management for Invoice Operations release notes
Version history for the Case Management for Invoice Operations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.4.0 - August 2025 (Zurich)
Changed: Convert existing product models to customer visible.
#### Version 1.3.0 - August 2025 (Yokohama)
Changed: Convert existing product models to customer visible.
#### Version 1.2.0 - July 2025
Fixed: Addressed bug : Unknown field action\_status in table sn\_csm\_invoice\_case.
#### Version 1.1.0 - May 2025
Fixed: Addressed bug : Unknown field action\_status in table sn\_csm\_invoice\_case.
#### Version 1.0.0 - February 2025
The Case Management for invoice Operations application enables B2B customers to operationalize invoice-related services such as invoice disputes and collections. This application
includes a dedicated invoice case type along with invoice case lines. This application also includes the common services that customers can request on an invoice, workflow, and agent experiences.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-case-playbook-complaints.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-case-playbook-complaints.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-case-playbook-complaints.html | Case Playbook for Complaints release notes | Version history for the Customer Service Management Case Playbook for Complaints on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-case-playbook-complaints.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-case-playbook-complaints.html"><body id="store-rn-csm-case-playbook-complaints"><main role="main"><article role="article" class="dita" id="store-rn-csm-case-playbook-complaints" aria-labelledby="title_store-rn-csm-case-playbook-complaints">
<h1 class="title topictitle1" id="title_store-rn-csm-case-playbook-complaints">Case Playbook for Complaints release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Customer Service Management</span> Case Playbook for Complaints on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-case-playbook-complaints__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d606969e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 7.0.1 - August 2025</dt>
<dd class="dd">Contains minor bug fixes.</dd>
<dt class="dt dlterm">Version 6.3.0 - February 2025</dt>
<dd class="dd" id="store-rn-csm-case-playbook-complaints__latest-store-rn-csm-case-playbook-complaints">This version of Case Playbook for Complaints includes minor bug fixes.</dd>
<dt class="dt dlterm">Version 6.2.0 - May 2024</dt>
<dd class="dd">This version of Case Playbook for Complaints includes support for the Unified Consumer role.</dd>
<dt class="dt dlterm">Version 6.1.0 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">This version of Case Playbook for Complaints includes improvements to the process page variants. Changes include:<ul class="ul" id="store-rn-csm-case-playbook-complaints__ul_zbx_lzx_dzb">
<li class="li">Added support for the Email tab in the Activity Stream.</li>
<li class="li">Support for email templates on Process Page templates and variants in the contextual side panel.</li>
<li class="li">Support for customization of the start and end states of the approval flow.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 6.0.1 - August 2023</dt>
<dd class="dd">This version of Playbooks for Customer Service Management includes improvements to the process page variants. Changes include:<ul class="ul">
<li class="li">Ability to add optional activities</li>
<li class="li">Edit case details in playbooks.</li>
</ul></dd>
<dt class="dt dlterm">Version 5.0.1 - June 2023</dt>
<dd class="dd">Fixed: This version of Playbooks for Customer Service Management includes minor fixes to the View Details action on process-based page templates and page variants in CSM Configurable Workspace, including:<ul class="ul" id="store-rn-csm-case-playbook-complaints__ul_rdv_llg_qxb">
<li class="li">Improved saving experience on reference fields within the View Details modal.</li>
<li class="li">Increased View Details modal window.</li>
</ul></dd>
<dt class="dt dlterm">Version 5.0.0 - May 2023</dt>
<dd class="dd">This Case Playbook for Complaints release includes a process-based page variant that you can activate and use with the complaint case type in CSM Configurable Workspace. This page includes a horizontal stage picker at the
top of the record that provides an end-to-end view of the complaint process. This page also displays the related list tabs in the Dynamic Related Records component in the contextual side panel and displays persistent
account and contact information. Agents can create tasks as needed as well as view and update case details.</dd>
<dt class="dt dlterm">Version 4.2.0 - February 2023</dt>
<dd class="dd">Changed: This release includes changes to support executing process definitions on flow engine instead of the process automation designer engine, Next Experience UI for the mobile app, demo data for service definitions,
and Minor fixes.</dd>
<dt class="dt dlterm">Version 4.1.0 - November 2022</dt>
<dd class="dd">
<p class="p">Changed: This version of the Case Playbook for Complaints store app includes changes to support the new record pages included in Playbooks for Customer Service Management v2.1.0 or a later version.</p>
<p class="p">Please note that this version of the store app requires updating to CSM Configurable Workspace v23.0.5 or a later version.</p>
</dd>
<dt class="dt dlterm">Version 4.0.2 - February 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-case-playbook-complaints__ul_ktc_z1d_3sb">
<li class="li">Changed:<ul class="ul" id="store-rn-csm-case-playbook-complaints__ul_tl2_z1d_3sb">
<li class="li">Changed highlighted value colors for priority field</li>
<li class="li">Modal header, help text, and labels changed on case type selector to sentence case</li>
<li class="li">Response template: highlight text color changed</li>
<li class="li">Minor changes to activity titles</li>
<li class="li">Fixed minor issue with De-escalate Case declarative action</li>
<li class="li">Fixed flow so that the title for Playbook stages show correct names</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.6 - July 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-case-playbook-complaints__ul_zzl_mfh_g4b">
<li class="li">Changed:<ul class="ul" id="store-rn-csm-case-playbook-complaints__ul_tf2_ryx_gqb">
<li class="li">New refined PAD process created for complaint case which optimizes the activity cards and removes any redundant cards.</li>
<li class="li">Update to the out-of-box record producer which provides the ability to add in the additional member data.</li>
<li class="li">Complaint Playbook displayed in focused view which enables agents to view one activity at a time and gives them more real estate to work on the task.</li>
<li class="li">Complaint Playbook displayed in Compact mode which enables agents to complete the Playbook in the contextual side panel.</li>
<li class="li">Playbook-specific Dynamic Related Records available in the contextual side panel so agents can quickly view related records without switching tabs.</li>
<li class="li">Activity stream and ribbon available in the contextual side panel so that agents can access information without leaving the playbook focus area.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.2 - January 2021</dt>
<dd class="dd">New: Enables support for Playbook in CSM Configurable Workspace. Agents can use the simplified Playbook UI experience in Workspace to update records and complete tasks across multiple workflow activities.</dd>
<dt class="dt dlterm">Version 1.0.5 - December 2020</dt>
<dd class="dd">Changed: Replaced the mailinator.com domain with example.com in the application demo data.</dd>
<dt class="dt dlterm">Version 1.0.1 - July 2020</dt>
<dd class="dd">New: Use the <span class="ph">ServiceNow®</span> Case Playbook for Complaints to manage the process for handling customer complaints. This playbook provides an end-to-end life cycle for the tasks performed during the complaint handling
process, from the time a complaint is logged to the final resolution and communication to the customer.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-case-playbook-complaints.html\" id=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-case-playbook-complaints.html\"><body id=\"store-rn-csm-case-playbook-complaints\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-csm-case-playbook-complaints\" aria-labelledby=\"title_store-rn-csm-case-playbook-complaints\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-csm-case-playbook-complaints\">Case Playbook for Complaints release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Customer Service Management</span> Case Playbook for Complaints on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-csm-case-playbook-complaints__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d606969e61\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 7.0.1 - August 2025</dt>\n <dd class=\"dd\">Contains minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.3.0 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-csm-case-playbook-complaints__latest-store-rn-csm-case-playbook-complaints\">This version of Case Playbook for Complaints includes minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.2.0 - May 2024</dt>\n <dd class=\"dd\">This version of Case Playbook for Complaints includes support for the Unified Consumer role.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.1.0 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">This version of Case Playbook for Complaints includes improvements to the process page variants. Changes include:<ul class=\"ul\" id=\"store-rn-csm-case-playbook-complaints__ul_zbx_lzx_dzb\">\n <li class=\"li\">Added support for the Email tab in the Activity Stream.</li>\n <li class=\"li\">Support for email templates on Process Page templates and variants in the contextual side panel.</li>\n <li class=\"li\">Support for customization of the start and end states of the approval flow.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.1 - August 2023</dt>\n <dd class=\"dd\">This version of Playbooks for Customer Service Management includes improvements to the process page variants. Changes include:<ul class=\"ul\">\n <li class=\"li\">Ability to add optional activities</li>\n <li class=\"li\">Edit case details in playbooks.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.1 - June 2023</dt>\n <dd class=\"dd\">Fixed: This version of Playbooks for Customer Service Management includes minor fixes to the View Details action on process-based page templates and page variants in CSM Configurable Workspace, including:<ul class=\"ul\" id=\"store-rn-csm-case-playbook-complaints__ul_rdv_llg_qxb\">\n <li class=\"li\">Improved saving experience on reference fields within the View Details modal.</li>\n <li class=\"li\">Increased View Details modal window.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.0 - May 2023</dt>\n <dd class=\"dd\">This Case Playbook for Complaints release includes a process-based page variant that you can activate and use with the complaint case type in CSM Configurable Workspace. This page includes a horizontal stage picker at the\n top of the record that provides an end-to-end view of the complaint process. This page also displays the related list tabs in the Dynamic Related Records component in the contextual side panel and displays persistent\n account and contact information. Agents can create tasks as needed as well as view and update case details.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.2.0 - February 2023</dt>\n <dd class=\"dd\">Changed: This release includes changes to support executing process definitions on flow engine instead of the process automation designer engine, Next Experience UI for the mobile app, demo data for service definitions,\n and Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.0 - November 2022</dt>\n <dd class=\"dd\">\n <p class=\"p\">Changed: This version of the Case Playbook for Complaints store app includes changes to support the new record pages included in Playbooks for Customer Service Management v2.1.0 or a later version.</p>\n <p class=\"p\">Please note that this version of the store app requires updating to CSM Configurable Workspace v23.0.5 or a later version.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.2 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-csm-case-playbook-complaints__ul_ktc_z1d_3sb\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-csm-case-playbook-complaints__ul_tl2_z1d_3sb\">\n <li class=\"li\">Changed highlighted value colors for priority field</li>\n <li class=\"li\">Modal header, help text, and labels changed on case type selector to sentence case</li>\n <li class=\"li\">Response template: highlight text color changed</li>\n <li class=\"li\">Minor changes to activity titles</li>\n <li class=\"li\">Fixed minor issue with De-escalate Case declarative action</li>\n <li class=\"li\">Fixed flow so that the title for Playbook stages show correct names</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.6 - July 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-csm-case-playbook-complaints__ul_zzl_mfh_g4b\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-csm-case-playbook-complaints__ul_tf2_ryx_gqb\">\n <li class=\"li\">New refined PAD process created for complaint case which optimizes the activity cards and removes any redundant cards.</li>\n <li class=\"li\">Update to the out-of-box record producer which provides the ability to add in the additional member data.</li>\n <li class=\"li\">Complaint Playbook displayed in focused view which enables agents to view one activity at a time and gives them more real estate to work on the task.</li>\n <li class=\"li\">Complaint Playbook displayed in Compact mode which enables agents to complete the Playbook in the contextual side panel.</li>\n <li class=\"li\">Playbook-specific Dynamic Related Records available in the contextual side panel so agents can quickly view related records without switching tabs.</li>\n <li class=\"li\">Activity stream and ribbon available in the contextual side panel so that agents can access information without leaving the playbook focus area.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - January 2021</dt>\n <dd class=\"dd\">New: Enables support for Playbook in CSM Configurable Workspace. Agents can use the simplified Playbook UI experience in Workspace to update records and complete tasks across multiple workflow activities.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.5 - December 2020</dt>\n <dd class=\"dd\">Changed: Replaced the mailinator.com domain with example.com in the application demo data.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - July 2020</dt>\n <dd class=\"dd\">New: Use the <span class=\"ph\">ServiceNow®</span> Case Playbook for Complaints to manage the process for handling customer complaints. This playbook provides an end-to-end life cycle for the tasks performed during the complaint handling\n process, from the time a complaint is logged to the final resolution and communication to the customer.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Case Playbook for Complaints release notes
Version history for the Customer Service Management Case Playbook for Complaints on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 7.0.1 - August 2025
Contains minor bug fixes.
#### Version 6.3.0 - February 2025
This version of Case Playbook for Complaints includes minor bug fixes.
#### Version 6.2.0 - May 2024
This version of Case Playbook for Complaints includes support for the Unified Consumer role.
#### Version 6.1.0 - November 2023
* This version of Case Playbook for Complaints includes improvements to the process page variants. Changes include:
+ Added support for the Email tab in the Activity Stream.
+ Support for email templates on Process Page templates and variants in the contextual side panel.
+ Support for customization of the start and end states of the approval flow.
#### Version 6.0.1 - August 2023
This version of Playbooks for Customer Service Management includes improvements to the process page variants. Changes include:
* Ability to add optional activities
* Edit case details in playbooks.
#### Version 5.0.1 - June 2023
Fixed: This version of Playbooks for Customer Service Management includes minor fixes to the View Details action on process-based page templates and page variants in CSM Configurable Workspace, including:
* Improved saving experience on reference fields within the View Details modal.
* Increased View Details modal window.
#### Version 5.0.0 - May 2023
This Case Playbook for Complaints release includes a process-based page variant that you can activate and use with the complaint case type in CSM Configurable Workspace. This page includes a horizontal stage picker at the
top of the record that provides an end-to-end view of the complaint process. This page also displays the related list tabs in the Dynamic Related Records component in the contextual side panel and displays persistent
account and contact information. Agents can create tasks as needed as well as view and update case details.
#### Version 4.2.0 - February 2023
Changed: This release includes changes to support executing process definitions on flow engine instead of the process automation designer engine, Next Experience UI for the mobile app, demo data for service definitions,
and Minor fixes.
#### Version 4.1.0 - November 2022
Changed: This version of the Case Playbook for Complaints store app includes changes to support the new record pages included in Playbooks for Customer Service Management v2.1.0 or a later version.
Please note that this version of the store app requires updating to CSM Configurable Workspace v23.0.5 or a later version.
#### Version 4.0.2 - February 2022
* Changed:
+ Changed highlighted value colors for priority field
+ Modal header, help text, and labels changed on case type selector to sentence case
+ Response template: highlight text color changed
+ Minor changes to activity titles
+ Fixed minor issue with De-escalate Case declarative action
+ Fixed flow so that the title for Playbook stages show correct names
#### Version 3.0.6 - July 2021
* Changed:
+ New refined PAD process created for complaint case which optimizes the activity cards and removes any redundant cards.
+ Update to the out-of-box record producer which provides the ability to add in the additional member data.
+ Complaint Playbook displayed in focused view which enables agents to view one activity at a time and gives them more real estate to work on the task.
+ Complaint Playbook displayed in Compact mode which enables agents to complete the Playbook in the contextual side panel.
+ Playbook-specific Dynamic Related Records available in the contextual side panel so agents can quickly view related records without switching tabs.
+ Activity stream and ribbon available in the contextual side panel so that agents can access information without leaving the playbook focus area.
#### Version 2.0.2 - January 2021
New: Enables support for Playbook in CSM Configurable Workspace. Agents can use the simplified Playbook UI experience in Workspace to update records and complete tasks across multiple workflow activities.
#### Version 1.0.5 - December 2020
Changed: Replaced the mailinator.com domain with example.com in the application demo data.
#### Version 1.0.1 - July 2020
New: Use the ServiceNow® Case Playbook for Complaints to manage the process for handling customer complaints. This playbook provides an end-to-end life cycle for the tasks performed during the complaint handling
process, from the time a complaint is logged to the final resolution and communication to the customer.
| ---
title: Case Playbook for Complaints release notes
description: Version history for the Customer Service Management Case Playbook for
Complaints on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Case Playbook for Complaints release notes
Version history for the Customer Service Management Case Playbook for Complaints on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 7.0.1 - August 2025
Contains minor bug fixes.
#### Version 6.3.0 - February 2025
This version of Case Playbook for Complaints includes minor bug fixes.
#### Version 6.2.0 - May 2024
This version of Case Playbook for Complaints includes support for the Unified Consumer role.
#### Version 6.1.0 - November 2023
* This version of Case Playbook for Complaints includes improvements to the process page variants. Changes include:
+ Added support for the Email tab in the Activity Stream.
+ Support for email templates on Process Page templates and variants in the contextual side panel.
+ Support for customization of the start and end states of the approval flow.
#### Version 6.0.1 - August 2023
This version of Playbooks for Customer Service Management includes improvements to the process page variants. Changes include:
* Ability to add optional activities
* Edit case details in playbooks.
#### Version 5.0.1 - June 2023
Fixed: This version of Playbooks for Customer Service Management includes minor fixes to the View Details action on process-based page templates and page variants in CSM Configurable Workspace, including:
* Improved saving experience on reference fields within the View Details modal.
* Increased View Details modal window.
#### Version 5.0.0 - May 2023
This Case Playbook for Complaints release includes a process-based page variant that you can activate and use with the complaint case type in CSM Configurable Workspace. This page includes a horizontal stage picker at the
top of the record that provides an end-to-end view of the complaint process. This page also displays the related list tabs in the Dynamic Related Records component in the contextual side panel and displays persistent
account and contact information. Agents can create tasks as needed as well as view and update case details.
#### Version 4.2.0 - February 2023
Changed: This release includes changes to support executing process definitions on flow engine instead of the process automation designer engine, Next Experience UI for the mobile app, demo data for service definitions,
and Minor fixes.
#### Version 4.1.0 - November 2022
Changed: This version of the Case Playbook for Complaints store app includes changes to support the new record pages included in Playbooks for Customer Service Management v2.1.0 or a later version.
Please note that this version of the store app requires updating to CSM Configurable Workspace v23.0.5 or a later version.
#### Version 4.0.2 - February 2022
* Changed:
+ Changed highlighted value colors for priority field
+ Modal header, help text, and labels changed on case type selector to sentence case
+ Response template: highlight text color changed
+ Minor changes to activity titles
+ Fixed minor issue with De-escalate Case declarative action
+ Fixed flow so that the title for Playbook stages show correct names
#### Version 3.0.6 - July 2021
* Changed:
+ New refined PAD process created for complaint case which optimizes the activity cards and removes any redundant cards.
+ Update to the out-of-box record producer which provides the ability to add in the additional member data.
+ Complaint Playbook displayed in focused view which enables agents to view one activity at a time and gives them more real estate to work on the task.
+ Complaint Playbook displayed in Compact mode which enables agents to complete the Playbook in the contextual side panel.
+ Playbook-specific Dynamic Related Records available in the contextual side panel so agents can quickly view related records without switching tabs.
+ Activity stream and ribbon available in the contextual side panel so that agents can access information without leaving the playbook focus area.
#### Version 2.0.2 - January 2021
New: Enables support for Playbook in CSM Configurable Workspace. Agents can use the simplified Playbook UI experience in Workspace to update records and complete tasks across multiple workflow activities.
#### Version 1.0.5 - December 2020
Changed: Replaced the mailinator.com domain with example.com in the application demo data.
#### Version 1.0.1 - July 2020
New: Use the ServiceNow® Case Playbook for Complaints to manage the process for handling customer complaints. This playbook provides an end-to-end life cycle for the tasks performed during the complaint handling
process, from the time a complaint is logged to the final resolution and communication to the customer.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-case-playbook-csm.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-case-playbook-csm.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-case-playbook-csm.html | Playbooks for Customer Service Management release notes | Version history for the Playbooks for Customer Service Management on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-case-playbook-csm.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-case-playbook-csm.html"><body id="store-rn-csm-case-playbook-csm"><main role="main"><article role="article" class="dita" id="store-rn-csm-case-playbook-csm" aria-labelledby="title_store-rn-csm-case-playbook-csm">
<h1 class="title topictitle1" id="title_store-rn-csm-case-playbook-csm">Playbooks for Customer Service Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Playbooks for Customer Service Management on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-csm-case-playbook-csm__section_rh4_xjf_hqb">
<div class="p">
<div class="note important note_important" id="store-rn-csm-case-playbook-csm__note_sh4_xjf_hqb"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-case-playbook-csm__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section" id="store-rn-csm-case-playbook-csm__section_th4_xjf_hqb"><h2 id="d183945e58" class="title sectiontitle">Version history</h2>
<dl class="dl" id="store-rn-csm-case-playbook-csm__dl_uh4_xjf_hqb">
<dt class="dt dlterm">Version 6.0.0 - August 2025</dt>
<dd class="dd">Contains minor bug fixes.</dd>
<dt class="dt dlterm">Version 5.4.2 - March 2025</dt>
<dd class="dd" id="store-rn-csm-case-playbook-csm__latest-store-rn-csm-case-playbook-csm">Contains security bug fixes.</dd>
<dt class="dt dlterm">Version 5.4.0 - February 2025</dt>
<dd class="dd">This version of Playbooks for Customer Service Management includes accessibility and security bug fixes.</dd>
<dt class="dt dlterm">Version 5.1.0 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">The Playbooks for Customer Service Management v5.1.0 release includes UI Builder templates with horizontal and vertical playbook stages. These templates can be used to create pages/page variants for record types in
CSM Configurable Workspace with the following added functionalities:<ul class="ul" id="store-rn-csm-case-playbook-csm__ul_fsw_3y3_1cc">
<li class="li">Added Consumer/Customer record lookup cards to the left panel with linking/unlinking behavior.</li>
<li class="li">Added new Action Layout with the "Create" and "Compose" button groups.</li>
<li class="li">Added multi-form controller support uptake from platform to the templates.</li>
<li class="li">Added reflow support to the templates.</li>
<li class="li">Added modeless dialogs support for composing emails, comments, and work notes. This functionality is available with the "Compose" button group.</li>
<li class="li">Added a new layout switcher experience to switch between record details and playbook views.</li>
<li class="li">Renamed "Process experience with vertical stages" template to "Case playbook: vertical stages".</li>
<li class="li">Renamed "Process experience with horizontal stages" template to "Case playbook: horizontal stages".</li>
<li class="li">Replaced Dynamic Related Records (DRR) with the Related items tab in the contextual side panel.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.2 - May 2024</dt>
<dd class="dd">Includes minor fixes.</dd>
<dt class="dt dlterm">Version 5.0.1 - March 2024</dt>
<dd class="dd">Minor security improvements and other fixes.</dd>
<dt class="dt dlterm">Version 5.0.0 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Playbook process on the Service Portal case ticket page for end customers.</li>
<li class="li">Guided case intake process via playbooks on the Service Portal for end customers.</li>
<li class="li">Visualization of the end-to-end case lifecycle when viewing a case.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.1.1 - January 2024</dt>
<dd class="dd">The Playbook for Customer Service Management v4.1.1 patch release includes UI improvements to playbook macroponents and screen conditions.</dd>
<dt class="dt dlterm">Version 4.1.0 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">The Playbook for Customer Service Management v4.1 release includes the following changes:<ul class="ul" id="store-rn-csm-case-playbook-csm__ul_vkt_zzx_dzb">
<li class="li">Support for case summarization card on the left panel in Process Page templates.</li>
<li class="li">Added support for the Email tab in the Activity Stream.</li>
<li class="li">Support for email templates on Process Page templates and variants in the contextual side panel.</li>
<li class="li">Support for customization of the start and end states of the approval flow.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.2 - September 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">The Playbook for Customer Service Management v4.0.2 patch release includes the following fixes:<ul class="ul" id="store-rn-csm-case-playbook-csm__ul_j3n_k41_qyb">
<li class="li">Uptake of the form controller for the Add new task UI action (+button) in Dynamic Related Records.</li>
<li class="li">Removal of the Request, Approval, and Approval Received UI actions from the Case form on the Core UI.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.1.1 - September 2023</dt>
<dd class="dd">This version of Playbooks for Customer Service Management includes the ability to add optional activities in playbooks.</dd>
<dt class="dt dlterm">Version 4.0.1 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">This version of Playbooks for Customer Service Management includes improvements to the process page variants. Changes include:<ul class="ul" id="store-rn-csm-case-playbook-csm__ul_ttr_m41_qyb">
<li class="li">Ability to add optional activities and edit case details in playbooks.</li>
<li class="li">Support for record generator in Case Playbook for Product Support to guide users through the record creation process.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.1.0 - August 2023</dt>
<dd class="dd">This version of Playbooks for Customer Service Management includes the ability to add optional activities in playbooks.</dd>
<dt class="dt dlterm">Version 3.0.1 - June 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-case-playbook-csm__ul_xyl_1tg_qxb">
<li class="li">Fixed: This version of Playbooks for Customer Service Management includes minor fixes to the View Details action on process-based page templates and page variants in CSM Configurable Workspace, including:<ul class="ul" id="store-rn-csm-case-playbook-csm__ul_scp_n41_qyb">
<li class="li">Improved saving experience on reference fields within the View Details modal.</li>
<li class="li">Increased View Details modal window.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.0 - May 2023</dt>
<dd class="dd">This version of Playbooks for Customer Service Management includes templates that you can use to create process-based pages/page variants for record types in CSM Configurable Workspace. Pages created with these templates
deliver a process-based experience for record types associated with one or more processes defined using Process Automation Designer (PAD).</dd>
<dt class="dt dlterm">Version 2.1.0 - November 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-case-playbook-csm__ul_wzj_bfb_mxb">
<li class="li">This version of Playbooks for Customer Service Management includes changes to connect the existing playbook, activity stream, and related records UI Builder components to the CSM default record page and CSM
interaction page that are introduced in the CSM Configurable Workspace v23.0.5 store app.</li>
<li class="li">Please note that this version of the store app requires updating to CSM Configurable Workspace v23.0.5 or a later version.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.2 - August 2022</dt>
<dd class="dd">New: The Open List action on the Show List of Records activity in a playbook opens a dedicated tab that displays the list of records from the table associated with the activity. The Show List of Records activity is
included with the Playbooks for Customer Service Management application.</dd>
<dt class="dt dlterm">Version 2.0.1 - February 2022</dt>
<dd class="dd">New: Updated theme for Playbooks for Customer Service Management</dd>
<dt class="dt dlterm">Version 1.0.5 - July 2021</dt>
<dd class="dd">Changed: Added generic Playbook declarative actions, flows, and UIB pages which are used across multiple case types.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-case-playbook-csm.html\" id=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-case-playbook-csm.html\"><body id=\"store-rn-csm-case-playbook-csm\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-csm-case-playbook-csm\" aria-labelledby=\"title_store-rn-csm-case-playbook-csm\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-csm-case-playbook-csm\">Playbooks for Customer Service Management release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Playbooks for Customer Service Management on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\" id=\"store-rn-csm-case-playbook-csm__section_rh4_xjf_hqb\">\n <div class=\"p\">\n <div class=\"note important note_important\" id=\"store-rn-csm-case-playbook-csm__note_sh4_xjf_hqb\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-csm-case-playbook-csm__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\" id=\"store-rn-csm-case-playbook-csm__section_th4_xjf_hqb\"><h2 id=\"d183945e58\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\" id=\"store-rn-csm-case-playbook-csm__dl_uh4_xjf_hqb\">\n \n <dt class=\"dt dlterm\">Version 6.0.0 - August 2025</dt>\n <dd class=\"dd\">Contains minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.4.2 - March 2025</dt>\n <dd class=\"dd\" id=\"store-rn-csm-case-playbook-csm__latest-store-rn-csm-case-playbook-csm\">Contains security bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.4.0 - February 2025</dt>\n <dd class=\"dd\">This version of Playbooks for Customer Service Management includes accessibility and security bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.0 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">The Playbooks for Customer Service Management v5.1.0 release includes UI Builder templates with horizontal and vertical playbook stages. These templates can be used to create pages/page variants for record types in\n CSM Configurable Workspace with the following added functionalities:<ul class=\"ul\" id=\"store-rn-csm-case-playbook-csm__ul_fsw_3y3_1cc\">\n <li class=\"li\">Added Consumer/Customer record lookup cards to the left panel with linking/unlinking behavior.</li>\n <li class=\"li\">Added new Action Layout with the "Create" and "Compose" button groups.</li>\n <li class=\"li\">Added multi-form controller support uptake from platform to the templates.</li>\n <li class=\"li\">Added reflow support to the templates.</li>\n <li class=\"li\">Added modeless dialogs support for composing emails, comments, and work notes. This functionality is available with the "Compose" button group.</li>\n <li class=\"li\">Added a new layout switcher experience to switch between record details and playbook views.</li>\n <li class=\"li\">Renamed "Process experience with vertical stages" template to "Case playbook: vertical stages".</li>\n <li class=\"li\">Renamed "Process experience with horizontal stages" template to "Case playbook: horizontal stages".</li>\n <li class=\"li\">Replaced Dynamic Related Records (DRR) with the Related items tab in the contextual side panel.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.2 - May 2024</dt>\n <dd class=\"dd\">Includes minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.1 - March 2024</dt>\n <dd class=\"dd\">Minor security improvements and other fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.0 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Playbook process on the Service Portal case ticket page for end customers.</li>\n <li class=\"li\">Guided case intake process via playbooks on the Service Portal for end customers.</li>\n <li class=\"li\">Visualization of the end-to-end case lifecycle when viewing a case.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.1 - January 2024</dt>\n <dd class=\"dd\">The Playbook for Customer Service Management v4.1.1 patch release includes UI improvements to playbook macroponents and screen conditions.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.0 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">The Playbook for Customer Service Management v4.1 release includes the following changes:<ul class=\"ul\" id=\"store-rn-csm-case-playbook-csm__ul_vkt_zzx_dzb\">\n <li class=\"li\">Support for case summarization card on the left panel in Process Page templates.</li>\n <li class=\"li\">Added support for the Email tab in the Activity Stream.</li>\n <li class=\"li\">Support for email templates on Process Page templates and variants in the contextual side panel.</li>\n <li class=\"li\">Support for customization of the start and end states of the approval flow.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.2 - September 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">The Playbook for Customer Service Management v4.0.2 patch release includes the following fixes:<ul class=\"ul\" id=\"store-rn-csm-case-playbook-csm__ul_j3n_k41_qyb\">\n <li class=\"li\">Uptake of the form controller for the Add new task UI action (+button) in Dynamic Related Records.</li>\n <li class=\"li\">Removal of the Request, Approval, and Approval Received UI actions from the Case form on the Core UI.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.1 - September 2023</dt>\n <dd class=\"dd\">This version of Playbooks for Customer Service Management includes the ability to add optional activities in playbooks.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.1 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">This version of Playbooks for Customer Service Management includes improvements to the process page variants. Changes include:<ul class=\"ul\" id=\"store-rn-csm-case-playbook-csm__ul_ttr_m41_qyb\">\n <li class=\"li\">Ability to add optional activities and edit case details in playbooks.</li>\n <li class=\"li\">Support for record generator in Case Playbook for Product Support to guide users through the record creation process.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - August 2023</dt>\n <dd class=\"dd\">This version of Playbooks for Customer Service Management includes the ability to add optional activities in playbooks.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.1 - June 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-csm-case-playbook-csm__ul_xyl_1tg_qxb\">\n <li class=\"li\">Fixed: This version of Playbooks for Customer Service Management includes minor fixes to the View Details action on process-based page templates and page variants in CSM Configurable Workspace, including:<ul class=\"ul\" id=\"store-rn-csm-case-playbook-csm__ul_scp_n41_qyb\">\n <li class=\"li\">Improved saving experience on reference fields within the View Details modal.</li>\n <li class=\"li\">Increased View Details modal window.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - May 2023</dt>\n <dd class=\"dd\">This version of Playbooks for Customer Service Management includes templates that you can use to create process-based pages/page variants for record types in CSM Configurable Workspace. Pages created with these templates\n deliver a process-based experience for record types associated with one or more processes defined using Process Automation Designer (PAD).</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-csm-case-playbook-csm__ul_wzj_bfb_mxb\">\n <li class=\"li\">This version of Playbooks for Customer Service Management includes changes to connect the existing playbook, activity stream, and related records UI Builder components to the CSM default record page and CSM\n interaction page that are introduced in the CSM Configurable Workspace v23.0.5 store app.</li>\n <li class=\"li\">Please note that this version of the store app requires updating to CSM Configurable Workspace v23.0.5 or a later version.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - August 2022</dt>\n <dd class=\"dd\">New: The Open List action on the Show List of Records activity in a playbook opens a dedicated tab that displays the list of records from the table associated with the activity. The Show List of Records activity is\n included with the Playbooks for Customer Service Management application.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - February 2022</dt>\n <dd class=\"dd\">New: Updated theme for Playbooks for Customer Service Management</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.5 - July 2021</dt>\n <dd class=\"dd\">Changed: Added generic Playbook declarative actions, flows, and UIB pages which are used across multiple case types.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Playbooks for Customer Service Management release notes
Version history for the Playbooks for Customer Service Management on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.0.0 - August 2025
Contains minor bug fixes.
#### Version 5.4.2 - March 2025
Contains security bug fixes.
#### Version 5.4.0 - February 2025
This version of Playbooks for Customer Service Management includes accessibility and security bug fixes.
#### Version 5.1.0 - August 2024
* The Playbooks for Customer Service Management v5.1.0 release includes UI Builder templates with horizontal and vertical playbook stages. These templates can be used to create pages/page variants for record types in
CSM Configurable Workspace with the following added functionalities:
+ Added Consumer/Customer record lookup cards to the left panel with linking/unlinking behavior.
+ Added new Action Layout with the "Create" and "Compose" button groups.
+ Added multi-form controller support uptake from platform to the templates.
+ Added reflow support to the templates.
+ Added modeless dialogs support for composing emails, comments, and work notes. This functionality is available with the "Compose" button group.
+ Added a new layout switcher experience to switch between record details and playbook views.
+ Renamed "Process experience with vertical stages" template to "Case playbook: vertical stages".
+ Renamed "Process experience with horizontal stages" template to "Case playbook: horizontal stages".
+ Replaced Dynamic Related Records (DRR) with the Related items tab in the contextual side panel.
#### Version 5.0.2 - May 2024
Includes minor fixes.
#### Version 5.0.1 - March 2024
Minor security improvements and other fixes.
#### Version 5.0.0 - February 2024
* Playbook process on the Service Portal case ticket page for end customers.
* Guided case intake process via playbooks on the Service Portal for end customers.
* Visualization of the end-to-end case lifecycle when viewing a case.
#### Version 4.1.1 - January 2024
The Playbook for Customer Service Management v4.1.1 patch release includes UI improvements to playbook macroponents and screen conditions.
#### Version 4.1.0 - November 2023
* The Playbook for Customer Service Management v4.1 release includes the following changes:
+ Support for case summarization card on the left panel in Process Page templates.
+ Added support for the Email tab in the Activity Stream.
+ Support for email templates on Process Page templates and variants in the contextual side panel.
+ Support for customization of the start and end states of the approval flow.
#### Version 4.0.2 - September 2023
* The Playbook for Customer Service Management v4.0.2 patch release includes the following fixes:
+ Uptake of the form controller for the Add new task UI action (+button) in Dynamic Related Records.
+ Removal of the Request, Approval, and Approval Received UI actions from the Case form on the Core UI.
#### Version 3.1.1 - September 2023
This version of Playbooks for Customer Service Management includes the ability to add optional activities in playbooks.
#### Version 4.0.1 - August 2023
* This version of Playbooks for Customer Service Management includes improvements to the process page variants. Changes include:
+ Ability to add optional activities and edit case details in playbooks.
+ Support for record generator in Case Playbook for Product Support to guide users through the record creation process.
#### Version 3.1.0 - August 2023
This version of Playbooks for Customer Service Management includes the ability to add optional activities in playbooks.
#### Version 3.0.1 - June 2023
* Fixed: This version of Playbooks for Customer Service Management includes minor fixes to the View Details action on process-based page templates and page variants in CSM Configurable Workspace, including:
+ Improved saving experience on reference fields within the View Details modal.
+ Increased View Details modal window.
#### Version 3.0.0 - May 2023
This version of Playbooks for Customer Service Management includes templates that you can use to create process-based pages/page variants for record types in CSM Configurable Workspace. Pages created with these templates
deliver a process-based experience for record types associated with one or more processes defined using Process Automation Designer (PAD).
#### Version 2.1.0 - November 2022
* This version of Playbooks for Customer Service Management includes changes to connect the existing playbook, activity stream, and related records UI Builder components to the CSM default record page and CSM
interaction page that are introduced in the CSM Configurable Workspace v23.0.5 store app.
* Please note that this version of the store app requires updating to CSM Configurable Workspace v23.0.5 or a later version.
#### Version 2.0.2 - August 2022
New: The Open List action on the Show List of Records activity in a playbook opens a dedicated tab that displays the list of records from the table associated with the activity. The Show List of Records activity is
included with the Playbooks for Customer Service Management application.
#### Version 2.0.1 - February 2022
New: Updated theme for Playbooks for Customer Service Management
#### Version 1.0.5 - July 2021
Changed: Added generic Playbook declarative actions, flows, and UIB pages which are used across multiple case types.
| ---
title: Playbooks for Customer Service Management release notes
description: Version history for the Playbooks for Customer Service Management on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Playbooks for Customer Service Management release notes
Version history for the Playbooks for Customer Service Management on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.0.0 - August 2025
Contains minor bug fixes.
#### Version 5.4.2 - March 2025
Contains security bug fixes.
#### Version 5.4.0 - February 2025
This version of Playbooks for Customer Service Management includes accessibility and security bug fixes.
#### Version 5.1.0 - August 2024
* The Playbooks for Customer Service Management v5.1.0 release includes UI Builder templates with horizontal and vertical playbook stages. These templates can be used to create pages/page variants for record types in
CSM Configurable Workspace with the following added functionalities:
+ Added Consumer/Customer record lookup cards to the left panel with linking/unlinking behavior.
+ Added new Action Layout with the "Create" and "Compose" button groups.
+ Added multi-form controller support uptake from platform to the templates.
+ Added reflow support to the templates.
+ Added modeless dialogs support for composing emails, comments, and work notes. This functionality is available with the "Compose" button group.
+ Added a new layout switcher experience to switch between record details and playbook views.
+ Renamed "Process experience with vertical stages" template to "Case playbook: vertical stages".
+ Renamed "Process experience with horizontal stages" template to "Case playbook: horizontal stages".
+ Replaced Dynamic Related Records (DRR) with the Related items tab in the contextual side panel.
#### Version 5.0.2 - May 2024
Includes minor fixes.
#### Version 5.0.1 - March 2024
Minor security improvements and other fixes.
#### Version 5.0.0 - February 2024
* Playbook process on the Service Portal case ticket page for end customers.
* Guided case intake process via playbooks on the Service Portal for end customers.
* Visualization of the end-to-end case lifecycle when viewing a case.
#### Version 4.1.1 - January 2024
The Playbook for Customer Service Management v4.1.1 patch release includes UI improvements to playbook macroponents and screen conditions.
#### Version 4.1.0 - November 2023
* The Playbook for Customer Service Management v4.1 release includes the following changes:
+ Support for case summarization card on the left panel in Process Page templates.
+ Added support for the Email tab in the Activity Stream.
+ Support for email templates on Process Page templates and variants in the contextual side panel.
+ Support for customization of the start and end states of the approval flow.
#### Version 4.0.2 - September 2023
* The Playbook for Customer Service Management v4.0.2 patch release includes the following fixes:
+ Uptake of the form controller for the Add new task UI action (+button) in Dynamic Related Records.
+ Removal of the Request, Approval, and Approval Received UI actions from the Case form on the Core UI.
#### Version 3.1.1 - September 2023
This version of Playbooks for Customer Service Management includes the ability to add optional activities in playbooks.
#### Version 4.0.1 - August 2023
* This version of Playbooks for Customer Service Management includes improvements to the process page variants. Changes include:
+ Ability to add optional activities and edit case details in playbooks.
+ Support for record generator in Case Playbook for Product Support to guide users through the record creation process.
#### Version 3.1.0 - August 2023
This version of Playbooks for Customer Service Management includes the ability to add optional activities in playbooks.
#### Version 3.0.1 - June 2023
* Fixed: This version of Playbooks for Customer Service Management includes minor fixes to the View Details action on process-based page templates and page variants in CSM Configurable Workspace, including:
+ Improved saving experience on reference fields within the View Details modal.
+ Increased View Details modal window.
#### Version 3.0.0 - May 2023
This version of Playbooks for Customer Service Management includes templates that you can use to create process-based pages/page variants for record types in CSM Configurable Workspace. Pages created with these templates
deliver a process-based experience for record types associated with one or more processes defined using Process Automation Designer (PAD).
#### Version 2.1.0 - November 2022
* This version of Playbooks for Customer Service Management includes changes to connect the existing playbook, activity stream, and related records UI Builder components to the CSM default record page and CSM
interaction page that are introduced in the CSM Configurable Workspace v23.0.5 store app.
* Please note that this version of the store app requires updating to CSM Configurable Workspace v23.0.5 or a later version.
#### Version 2.0.2 - August 2022
New: The Open List action on the Show List of Records activity in a playbook opens a dedicated tab that displays the list of records from the table associated with the activity. The Show List of Records activity is
included with the Playbooks for Customer Service Management application.
#### Version 2.0.1 - February 2022
New: Updated theme for Playbooks for Customer Service Management
#### Version 1.0.5 - July 2021
Changed: Added generic Playbook declarative actions, flows, and UIB pages which are used across multiple case types.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-case-playbook-product-support.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-case-playbook-product-support.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-case-playbook-product-support.html | Case Playbook for Product Support release notes | Version history for the Customer Service Management Case Playbook for Product Support on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-case-playbook-product-support.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-case-playbook-product-support.html"><body id="store-rn-csm-case-playbook-product-support"><main role="main"><article role="article" class="dita" id="store-rn-csm-case-playbook-product-support" aria-labelledby="title_store-rn-csm-case-playbook-product-support">
<h1 class="title topictitle1" id="title_store-rn-csm-case-playbook-product-support">Case Playbook for Product Support release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Customer Service Management</span> Case Playbook for Product Support on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-case-playbook-product-support__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d586502e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 6.0.1 - August 2025</dt>
<dd class="dd">Dependency changes.</dd>
<dt class="dt dlterm">Version 5.1.0 - November 2023</dt>
<dd class="dd" id="store-rn-csm-case-playbook-product-support__latest-case-playbook-product-support">
<ul class="ul">
<li class="li">The Case Playbook For Product Supportv5.1 release includes the following changes:<ul class="ul" id="store-rn-csm-case-playbook-product-support__ul_ahp_pzx_dzb">
<li class="li">Added support for the Email tab in the Activity Stream.</li>
<li class="li">Support for the email templates on Process Page templates and variants in the contextual side panel.</li>
<li class="li">Support for customization of the start and end states of the approval flow.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.0 - August 2023</dt>
<dd class="dd">This version of Playbooks for Customer Service Management includes improvements to the process page variants. Changes include:<ul class="ul">
<li class="li">Ability to add optional activities and edit case details in playbooks.</li>
<li class="li">Support for record generator to guide users through the record creation process.</li>
</ul></dd>
<dt class="dt dlterm">Version 4.0.1 - June 2023</dt>
<dd class="dd">Fixed: This version of Playbooks for Customer Service Management includes minor fixes to the View Details action on process-based page templates and page variants in CSM Configurable Workspace, including:<ul class="ul" id="store-rn-csm-case-playbook-product-support__ul_rdv_llg_qxb">
<li class="li">Improved saving experience on reference fields within the View Details modal.</li>
<li class="li">Increased View Details modal window.</li>
</ul></dd>
<dt class="dt dlterm">Version 4.0.0 - May 2023</dt>
<dd class="dd">This Case Playbook for Product Support version includes a process-based page variant that you can activate and use with cases in CSM Configurable Workspace. This page includes a horizontal stage picker at the top of the
record that provides an end-to-end view of the product support process and the activities within the stage are stacked. This page also displays the related list tabs in the Dynamic Related Records component in the
contextual side panel. The left panel is used to display persistent account and contact information. Agents can create tasks as needed as well as view and update case details.</dd>
<dt class="dt dlterm">Version 3.1.0 - February 2023</dt>
<dd class="dd">Changed: This release includes minor changes to support executing process definitions on flow engine instead of the process automation designer engine.</dd>
<dt class="dt dlterm">Version 3.0.6 - December 2022</dt>
<dd class="dd">Includes Minor fixes. No new functionality.</dd>
<dt class="dt dlterm">Version 3.0.5 - July 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-case-playbook-product-support__ul_xj4_3lh_g4b">
<li class="li">Changed:<ul class="ul" id="store-rn-csm-case-playbook-product-support__ul_kml_mxx_gqb">
<li class="li">New refined PAD process created for product case which optimizes the activity cards and removes any redundant cards.</li>
<li class="li">Product Support Playbook displayed in focused view which enables agents to view one activity at a time and gives them more real estate to work on the task.</li>
<li class="li">Product Support Playbook displayed in Compact mode which enables agents to complete the Playbook in the contextual side panel.</li>
<li class="li">Playbook-specific Dynamic Related Records available in the contextual side panel so agents can quickly view related records without switching tabs.</li>
<li class="li">Activity stream and ribbon available in the contextual side panel so that agents can access information without leaving the playbook focus area.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.1 - January 2021</dt>
<dd class="dd">New: Enables support for Playbook in CSM Configurable Workspace. Agents can use the simplified Playbook UI experience in Workspace to update records and complete tasks across multiple workflow activities.</dd>
<dt class="dt dlterm">Version 1.0.1 - July 2020</dt>
<dd class="dd">New: Use the <span class="ph">ServiceNow®</span> Case Playbook for Product Support to guide customer service agents through the steps that are required to resolve product issues.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-case-playbook-product-support.html\" id=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-case-playbook-product-support.html\"><body id=\"store-rn-csm-case-playbook-product-support\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-csm-case-playbook-product-support\" aria-labelledby=\"title_store-rn-csm-case-playbook-product-support\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-csm-case-playbook-product-support\">Case Playbook for Product Support release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Customer Service Management</span> Case Playbook for Product Support on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-csm-case-playbook-product-support__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d586502e61\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 6.0.1 - August 2025</dt>\n <dd class=\"dd\">Dependency changes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.0 - November 2023</dt>\n <dd class=\"dd\" id=\"store-rn-csm-case-playbook-product-support__latest-case-playbook-product-support\">\n <ul class=\"ul\">\n <li class=\"li\">The Case Playbook For Product Supportv5.1 release includes the following changes:<ul class=\"ul\" id=\"store-rn-csm-case-playbook-product-support__ul_ahp_pzx_dzb\">\n <li class=\"li\">Added support for the Email tab in the Activity Stream.</li>\n <li class=\"li\">Support for the email templates on Process Page templates and variants in the contextual side panel.</li>\n <li class=\"li\">Support for customization of the start and end states of the approval flow.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.0 - August 2023</dt>\n <dd class=\"dd\">This version of Playbooks for Customer Service Management includes improvements to the process page variants. Changes include:<ul class=\"ul\">\n <li class=\"li\">Ability to add optional activities and edit case details in playbooks.</li>\n <li class=\"li\">Support for record generator to guide users through the record creation process.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.1 - June 2023</dt>\n <dd class=\"dd\">Fixed: This version of Playbooks for Customer Service Management includes minor fixes to the View Details action on process-based page templates and page variants in CSM Configurable Workspace, including:<ul class=\"ul\" id=\"store-rn-csm-case-playbook-product-support__ul_rdv_llg_qxb\">\n <li class=\"li\">Improved saving experience on reference fields within the View Details modal.</li>\n <li class=\"li\">Increased View Details modal window.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - May 2023</dt>\n <dd class=\"dd\">This Case Playbook for Product Support version includes a process-based page variant that you can activate and use with cases in CSM Configurable Workspace. This page includes a horizontal stage picker at the top of the\n record that provides an end-to-end view of the product support process and the activities within the stage are stacked. This page also displays the related list tabs in the Dynamic Related Records component in the\n contextual side panel. The left panel is used to display persistent account and contact information. Agents can create tasks as needed as well as view and update case details.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - February 2023</dt>\n <dd class=\"dd\">Changed: This release includes minor changes to support executing process definitions on flow engine instead of the process automation designer engine.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.6 - December 2022</dt>\n <dd class=\"dd\">Includes Minor fixes. No new functionality.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.5 - July 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-csm-case-playbook-product-support__ul_xj4_3lh_g4b\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-csm-case-playbook-product-support__ul_kml_mxx_gqb\">\n <li class=\"li\">New refined PAD process created for product case which optimizes the activity cards and removes any redundant cards.</li>\n <li class=\"li\">Product Support Playbook displayed in focused view which enables agents to view one activity at a time and gives them more real estate to work on the task.</li>\n <li class=\"li\">Product Support Playbook displayed in Compact mode which enables agents to complete the Playbook in the contextual side panel.</li>\n <li class=\"li\">Playbook-specific Dynamic Related Records available in the contextual side panel so agents can quickly view related records without switching tabs.</li>\n <li class=\"li\">Activity stream and ribbon available in the contextual side panel so that agents can access information without leaving the playbook focus area.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - January 2021</dt>\n <dd class=\"dd\">New: Enables support for Playbook in CSM Configurable Workspace. Agents can use the simplified Playbook UI experience in Workspace to update records and complete tasks across multiple workflow activities.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - July 2020</dt>\n <dd class=\"dd\">New: Use the <span class=\"ph\">ServiceNow®</span> Case Playbook for Product Support to guide customer service agents through the steps that are required to resolve product issues.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Case Playbook for Product Support release notes
Version history for the Customer Service Management Case Playbook for Product Support on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.0.1 - August 2025
Dependency changes.
#### Version 5.1.0 - November 2023
* The Case Playbook For Product Supportv5.1 release includes the following changes:
+ Added support for the Email tab in the Activity Stream.
+ Support for the email templates on Process Page templates and variants in the contextual side panel.
+ Support for customization of the start and end states of the approval flow.
#### Version 5.0.0 - August 2023
This version of Playbooks for Customer Service Management includes improvements to the process page variants. Changes include:
* Ability to add optional activities and edit case details in playbooks.
* Support for record generator to guide users through the record creation process.
#### Version 4.0.1 - June 2023
Fixed: This version of Playbooks for Customer Service Management includes minor fixes to the View Details action on process-based page templates and page variants in CSM Configurable Workspace, including:
* Improved saving experience on reference fields within the View Details modal.
* Increased View Details modal window.
#### Version 4.0.0 - May 2023
This Case Playbook for Product Support version includes a process-based page variant that you can activate and use with cases in CSM Configurable Workspace. This page includes a horizontal stage picker at the top of the
record that provides an end-to-end view of the product support process and the activities within the stage are stacked. This page also displays the related list tabs in the Dynamic Related Records component in the
contextual side panel. The left panel is used to display persistent account and contact information. Agents can create tasks as needed as well as view and update case details.
#### Version 3.1.0 - February 2023
Changed: This release includes minor changes to support executing process definitions on flow engine instead of the process automation designer engine.
#### Version 3.0.6 - December 2022
Includes Minor fixes. No new functionality.
#### Version 3.0.5 - July 2021
* Changed:
+ New refined PAD process created for product case which optimizes the activity cards and removes any redundant cards.
+ Product Support Playbook displayed in focused view which enables agents to view one activity at a time and gives them more real estate to work on the task.
+ Product Support Playbook displayed in Compact mode which enables agents to complete the Playbook in the contextual side panel.
+ Playbook-specific Dynamic Related Records available in the contextual side panel so agents can quickly view related records without switching tabs.
+ Activity stream and ribbon available in the contextual side panel so that agents can access information without leaving the playbook focus area.
#### Version 2.0.1 - January 2021
New: Enables support for Playbook in CSM Configurable Workspace. Agents can use the simplified Playbook UI experience in Workspace to update records and complete tasks across multiple workflow activities.
#### Version 1.0.1 - July 2020
New: Use the ServiceNow® Case Playbook for Product Support to guide customer service agents through the steps that are required to resolve product issues.
| ---
title: Case Playbook for Product Support release notes
description: Version history for the Customer Service Management Case Playbook for
Product Support on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Case Playbook for Product Support release notes
Version history for the Customer Service Management Case Playbook for Product Support on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.0.1 - August 2025
Dependency changes.
#### Version 5.1.0 - November 2023
* The Case Playbook For Product Supportv5.1 release includes the following changes:
+ Added support for the Email tab in the Activity Stream.
+ Support for the email templates on Process Page templates and variants in the contextual side panel.
+ Support for customization of the start and end states of the approval flow.
#### Version 5.0.0 - August 2023
This version of Playbooks for Customer Service Management includes improvements to the process page variants. Changes include:
* Ability to add optional activities and edit case details in playbooks.
* Support for record generator to guide users through the record creation process.
#### Version 4.0.1 - June 2023
Fixed: This version of Playbooks for Customer Service Management includes minor fixes to the View Details action on process-based page templates and page variants in CSM Configurable Workspace, including:
* Improved saving experience on reference fields within the View Details modal.
* Increased View Details modal window.
#### Version 4.0.0 - May 2023
This Case Playbook for Product Support version includes a process-based page variant that you can activate and use with cases in CSM Configurable Workspace. This page includes a horizontal stage picker at the top of the
record that provides an end-to-end view of the product support process and the activities within the stage are stacked. This page also displays the related list tabs in the Dynamic Related Records component in the
contextual side panel. The left panel is used to display persistent account and contact information. Agents can create tasks as needed as well as view and update case details.
#### Version 3.1.0 - February 2023
Changed: This release includes minor changes to support executing process definitions on flow engine instead of the process automation designer engine.
#### Version 3.0.6 - December 2022
Includes Minor fixes. No new functionality.
#### Version 3.0.5 - July 2021
* Changed:
+ New refined PAD process created for product case which optimizes the activity cards and removes any redundant cards.
+ Product Support Playbook displayed in focused view which enables agents to view one activity at a time and gives them more real estate to work on the task.
+ Product Support Playbook displayed in Compact mode which enables agents to complete the Playbook in the contextual side panel.
+ Playbook-specific Dynamic Related Records available in the contextual side panel so agents can quickly view related records without switching tabs.
+ Activity stream and ribbon available in the contextual side panel so that agents can access information without leaving the playbook focus area.
#### Version 2.0.1 - January 2021
New: Enables support for Playbook in CSM Configurable Workspace. Agents can use the simplified Playbook UI experience in Workspace to update records and complete tasks across multiple workflow activities.
#### Version 1.0.1 - July 2020
New: Use the ServiceNow® Case Playbook for Product Support to guide customer service agents through the steps that are required to resolve product issues.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-change-mgmt-field-service.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-change-mgmt-field-service.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-change-mgmt-field-service.html | Change Management for Field Service release notes | Version history for the Change Management for Field Service application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-change-mgmt-field-service.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-change-mgmt-field-service.html"><body id="store-rn-csm-change-mgmt-field-service"><main role="main"><article role="article" class="dita" id="store-rn-csm-change-mgmt-field-service" aria-labelledby="title_store-rn-csm-change-mgmt-field-service">
<h1 class="title topictitle1" id="title_store-rn-csm-change-mgmt-field-service"><span class="ph">Change Management</span> for <span class="ph">Field Service</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Change Management</span> for <span class="ph">Field Service</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-change-mgmt-field-service__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d256858e69" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.4 - July 2025</dt>
<dd class="dd">New: Fixed work notes translation issue for multiple languages</dd>
<dt class="dt dlterm">Version 1.1.2 - January 2025</dt>
<dd class="dd" id="store-rn-csm-change-mgmt-field-service__latest-store-rn-csm-change-mgmt-field-service">Update application Java Version to 17.</dd>
<dt class="dt dlterm">Version 1.1.1 - August 2023</dt>
<dd class="dd">New: Uptake for Polaris dark theming within agent mobile application.</dd>
<dt class="dt dlterm">Version 1.0.0 - September 2021</dt>
<dd class="dd">The <span class="ph">ServiceNow®</span>
<span class="ph">Change Management</span> for <span class="ph">Field Service</span> plugin provides seamless integration between <span class="ph">Change Management</span> and <span class="ph">Field Service Management</span> applications. Use this capability to create work orders from a change request. Track the progress of work orders directly from their respective parent change requests, whenever the work
order state changes or a work note is added to the work order.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Change Management for Field Service release notes
Version history for the Change Management for Field Service application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.4 - July 2025
New: Fixed work notes translation issue for multiple languages
#### Version 1.1.2 - January 2025
Update application Java Version to 17.
#### Version 1.1.1 - August 2023
New: Uptake for Polaris dark theming within agent mobile application.
#### Version 1.0.0 - September 2021
The ServiceNow®
Change Management for Field Service plugin provides seamless integration between Change Management and Field Service Management applications. Use this capability to create work orders from a change request. Track the progress of work orders directly from their respective parent change requests, whenever the work
order state changes or a work note is added to the work order.
| ---
title: Change Management for Field Service release notes
description: Version history for the Change Management for Field Service application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Change Management for Field Service release notes
Version history for the Change Management for Field Service application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.4 - July 2025
New: Fixed work notes translation issue for multiple languages
#### Version 1.1.2 - January 2025
Update application Java Version to 17.
#### Version 1.1.1 - August 2023
New: Uptake for Polaris dark theming within agent mobile application.
#### Version 1.0.0 - September 2021
The ServiceNow®
Change Management for Field Service plugin provides seamless integration between Change Management and Field Service Management applications. Use this capability to create work orders from a change request. Track the progress of work orders directly from their respective parent change requests, whenever the work
order state changes or a work note is added to the work order.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-chat-zoom-connector.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-chat-zoom-connector.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-chat-zoom-connector.html | Chat Zoom Connector release notes | Version history for the Customer Service Management Chat Zoom Connector on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-chat-zoom-connector.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-chat-zoom-connector.html"><body id="store-rn-csm-chat-zoom-connector"><main role="main"><article role="article" class="dita" id="store-rn-csm-chat-zoom-connector" aria-labelledby="title_store-rn-csm-chat-zoom-connector">
<h1 class="title topictitle1" id="title_store-rn-csm-chat-zoom-connector"><span class="ph">Chat Zoom Connector</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Customer Service Management</span>
<span class="ph">Chat Zoom Connector</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-chat-zoom-connector__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d586690e64" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.6 - January 2023</dt>
<dd class="dd" id="store-rn-csm-chat-zoom-connector__latest-chat-zoom-connector">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.0.5 - September 2020</dt>
<dd class="dd"><ul class="ul">
<li class="li">Any experience that enables resolving customer issues faster is of utmost importance in customer service. The ServiceNow® Chat Zoom Connector application enables agents to engage better with customers by initiating Zoom meetings from chats. Agents can conveniently use video and screen sharing options in Zoom and
optionally record the meeting using the Chat Zoom Connector application.</li>
<li class="li">Resolving issues over Zoom as a visual engagement channel can result in smarter and better customer experiences.</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Chat Zoom Connector release notes
Version history for the Customer Service Management
Chat Zoom Connector on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.6 - January 2023
Minor fixes.
#### Version 1.0.5 - September 2020
* Any experience that enables resolving customer issues faster is of utmost importance in customer service. The ServiceNow® Chat Zoom Connector application enables agents to engage better with customers by initiating Zoom meetings from chats. Agents can conveniently use video and screen sharing options in Zoom and
optionally record the meeting using the Chat Zoom Connector application.
* Resolving issues over Zoom as a visual engagement channel can result in smarter and better customer experiences.
| ---
title: Chat Zoom Connector release notes
description: Version history for the Customer Service Management Chat Zoom Connector
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Chat Zoom Connector release notes
Version history for the Customer Service Management
Chat Zoom Connector on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.6 - January 2023
Minor fixes.
#### Version 1.0.5 - September 2020
* Any experience that enables resolving customer issues faster is of utmost importance in customer service. The ServiceNow® Chat Zoom Connector application enables agents to engage better with customers by initiating Zoom meetings from chats. Agents can conveniently use video and screen sharing options in Zoom and
optionally record the meeting using the Chat Zoom Connector application.
* Resolving issues over Zoom as a visual engagement channel can result in smarter and better customer experiences.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-config-workspace.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-config-workspace.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-config-workspace.html | CSM Configurable Workspace release notes | Version history for the CSM Configurable Workspace application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-config-workspace.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-config-workspace.html"><body id="store-rn-csm-config-workspace"><main role="main"><article role="article" class="dita" id="store-rn-csm-config-workspace" aria-labelledby="title_store-rn-csm-config-workspace">
<h1 class="title topictitle1" id="title_store-rn-csm-config-workspace"><span class="ph">CSM</span> Configurable Workspace release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">CSM</span> Configurable Workspace application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-config-workspace__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d365627e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 25.3.2 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-csm-config-workspace__ul_bxf_xzc_1gc">
<li class="li">CSM Centered Chat Interaction Page: Redesigned interaction page with a modernized, central chat component for front-line chat agents.</li>
<li class="li">Callback Component for Voice Interactions: Agents can return customer calls and create interaction records during callbacks.</li>
<li class="li">Thin Compose Modeless Dialogs: Start comments, work notes, or emails from the activity stream in a non-blocking dialog.</li>
<li class="li">Lookup Component Improvements: New, streamlined Lookup component replaces previous Lookup and Verify on CSM Configurable Workspace pages.</li>
<li class="li">Inbox Auto-hide: Inbox panel collapses upon item selection for better screen focus.</li>
<li class="li">Alert Dismissal Configuration: Choose between auto or manual alert dismissal globally or per alert to reduce overload and improve focus.</li>
<li class="li">ServiceNow Link Manager Chrome Extension: Consolidate ServiceNow tabs and easily share record links via common collaboration platforms. Cross-platform support and easy on/off control.</li>
<li class="li">Coral Theme Default: The fresh, brand-neutral Coral theme is now the default for new experiences. Includes a dark theme option.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-csm-config-workspace__ul_obk_yzc_1gc">
<li class="li">Customer History updates <ul class="ul" id="store-rn-csm-config-workspace__ul_xky_xzc_1gc">
<li class="li">New options for quarterly time grouping, custom feed icons/colors, and feeds sorted by last updated date.</li>
<li class="li">Dynamic refresh for history feeds relevant to the current context.</li>
</ul>
</li>
<li class="li">Recommended Actions Enhancements <ul class="ul" id="store-rn-csm-config-workspace__ul_yky_xzc_1gc">
<li class="li">Set as the first tab for instant agent access across all major CSM pages.</li>
<li class="li">Loads asynchronously to keep the UI responsive.</li>
<li class="li">Agents can now send KB articles via SMS for voice interactions.</li>
<li class="li">Default recommendations available to Pro customers with contextual insights, such as similar cases.</li>
</ul>
</li>
<li class="li">Special Handling Notes: Easily access special handling information from the case record action bar across key tables.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 25.1.4 - June 2025</dt>
<dd class="dd" id="store-rn-csm-config-workspace__latest-store-rn-csm-config-workspace">Support for Sentiment Analysis at case level.</dd>
<dt class="dt dlterm">Version 25.1.3 - May 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-config-workspace__ul_mfm_c5v_bfc">
<li class="li">Changed:<ul class="ul" id="store-rn-csm-config-workspace__ul_qqb_f5v_bfc">
<li class="li">Click improvements - when using Form templates with modeless dialogs they automatically open the modeless dialog (comment/worknotes) with the populated content making it easier to edit and save clicks of
opening the modeless.</li>
<li class="li">Lookup component improvements include the ability to collapse the card saving real-estate and advanced search.</li>
<li class="li">Replaced Agent Assist with Recommend Actions – AI Search on Agent Workspace Case and Interaction pages.</li>
<li class="li">Improved performance in page and component load times.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 25.0.11 - April 2025</dt>
<dd class="dd">
<p class="p">Fixed the issue where the Case Summarization card does not show on the first load of a record page.</p>
</dd>
<dt class="dt dlterm">Version 25.0.10 - March 2025</dt>
<dd class="dd">Fix for missing Case type functionality.</dd>
<dt class="dt dlterm">Version 25.0.10 - March 2025</dt>
<dd class="dd" id="store-rn-csm-config-workspace__latest-store-rn-csm-config-workspace">Fix for missing Case type functionality.</dd>
<dt class="dt dlterm">Version 25.0.9 - February 2025</dt>
<dd class="dd">Includes product bug fixes.</dd>
<dt class="dt dlterm">Version 24.4.10 - January 2025</dt>
<dd class="dd">Includes product bug fixes.</dd>
<dt class="dt dlterm">Version 24.4.4 - November 2024</dt>
<dd class="dd">Incremental release of the CSM Configurable Workspace with a few improvements.</dd>
<dt class="dt dlterm">Version 24.3.8 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Hide Entitlements related list for service contract lines <ul class="ul">
<li class="li">Sold Product Covered related list filters on workspace now shows all the active SP Covered records</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 24.3.6 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Improvement for Case type selector (product filter)</li>
<li class="li">Fixed: auto populate field values which are set up on single selection definition configuration</li>
</ul>
</dd>
<dt class="dt dlterm">Version 24.2.0 - Mary 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-config-workspace__ul_l5r_x4w_hbc">
<li class="li">New:<ul class="ul" id="store-rn-csm-config-workspace__ul_mj4_y4w_hbc">
<li class="li">Front-line case page which introduces modeless dialogs for Activity Compose (work notes and comments) and Email Compose.</li>
<li class="li">Keyboard shortcuts for Compose email/work-note/comment.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 23.4.5 - September 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-config-workspace__ul_tks_m3h_xyb">
<li class="li">New:<ul class="ul" id="store-rn-csm-config-workspace__ul_z3c_n3h_xyb">
<li class="li">Chat summarization</li>
<li class="li">Case summarization</li>
<li class="li">Now Assist for Search</li>
<li class="li">Now Assist</li>
<li class="li">Now Assist Admin</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 23.3.6 - August 2023</dt>
<dd class="dd">
<p class="p">New:</p>
<p class="p">The following are the new features:</p>
<ul class="ul">
<li class="li">Dashboards as landing pages</li>
<li class="li">Updated compact mode</li>
<li class="li">Email templates</li>
</ul>
</dd>
<dt class="dt dlterm">Version 23.2.4 - June 2023</dt>
<dd class="dd">Fixed:<ul class="ul" id="store-rn-csm-config-workspace__ul_yrk_fsg_qxb">
<li class="li">Assigned to value from cases is not auto-filled when creating case from multi and single selector.</li>
<li class="li">Back button works only for product service selector; for multi select and single selection it is not working.</li>
<li class="li">Voltron Enabled: Case task selector doesn't open on click of New button on Task related list.</li>
</ul></dd>
<dt class="dt dlterm">Version 23.2.3 - May 2023</dt>
<dd class="dd">New: The Record Presence feature and the AI Search facet for escalated cases are available to customers out-of-the-box on installing this store app.</dd>
<dt class="dt dlterm">Version 23.1.3 - February 2023</dt>
<dd class="dd">Changed:<ul class="ul">
<li class="li">CSM modal page collection that includes CSM related modal pages</li>
<li class="li">CSM record page templates for CSM default record page and CSM Interaction record page</li>
<li class="li">Uptake AI search capabilities for CSM Configurable Workspace</li>
</ul></dd>
<dt class="dt dlterm">Version 23.0.5 - November 2022</dt>
<dd class="dd">
<p class="p">New:</p>
<p class="p">Two new record pages built with Presets and Controllers are introduced in this store release.</p>
<ul class="ul">
<li class="li">CSM default record page</li>
<li class="li">CSM Interaction record page</li>
</ul>
<p class="p">If you install this store app and you want to use any of the following features, you must also upgrade to the corresponding store apps:</p>
<ul class="ul">
<li class="li">Recommended Actions for Customer Service v24.0.0</li>
<li class="li">Playbooks for Customer Service Management v2.1.0</li>
<li class="li">Case Playbook for Onboarding v4.1.0</li>
<li class="li">Case Playbook for Complaints v4.1.0</li>
<li class="li">FSM Configurable Dispatcher Workspace v23.2.3</li>
</ul>
</dd>
<dt class="dt dlterm">Version 22.2.15 - August 2022</dt>
<dd class="dd">Next Experience UI Builder is a WYSIWYG web user interface builder for building and configuring CSM Configurable Workspace pages and components. With UI Builder, you can preview workspace experiences as you're developing
them. The CSM Configurable Workspace includes experiences that use lists and forms.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-config-workspace.html\" id=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-config-workspace.html\"><body id=\"store-rn-csm-config-workspace\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-csm-config-workspace\" aria-labelledby=\"title_store-rn-csm-config-workspace\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-csm-config-workspace\"><span class=\"ph\">CSM</span> Configurable Workspace release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">CSM</span> Configurable Workspace application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-csm-config-workspace__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d365627e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 25.3.2 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-csm-config-workspace__ul_bxf_xzc_1gc\">\n <li class=\"li\">CSM Centered Chat Interaction Page: Redesigned interaction page with a modernized, central chat component for front-line chat agents.</li>\n <li class=\"li\">Callback Component for Voice Interactions: Agents can return customer calls and create interaction records during callbacks.</li>\n <li class=\"li\">Thin Compose Modeless Dialogs: Start comments, work notes, or emails from the activity stream in a non-blocking dialog.</li>\n <li class=\"li\">Lookup Component Improvements: New, streamlined Lookup component replaces previous Lookup and Verify on CSM Configurable Workspace pages.</li>\n <li class=\"li\">Inbox Auto-hide: Inbox panel collapses upon item selection for better screen focus.</li>\n <li class=\"li\">Alert Dismissal Configuration: Choose between auto or manual alert dismissal globally or per alert to reduce overload and improve focus.</li>\n <li class=\"li\">ServiceNow Link Manager Chrome Extension: Consolidate ServiceNow tabs and easily share record links via common collaboration platforms. Cross-platform support and easy on/off control.</li>\n <li class=\"li\">Coral Theme Default: The fresh, brand-neutral Coral theme is now the default for new experiences. Includes a dark theme option.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-csm-config-workspace__ul_obk_yzc_1gc\">\n <li class=\"li\">Customer History updates <ul class=\"ul\" id=\"store-rn-csm-config-workspace__ul_xky_xzc_1gc\">\n <li class=\"li\">New options for quarterly time grouping, custom feed icons/colors, and feeds sorted by last updated date.</li>\n <li class=\"li\">Dynamic refresh for history feeds relevant to the current context.</li>\n </ul>\n </li>\n <li class=\"li\">Recommended Actions Enhancements <ul class=\"ul\" id=\"store-rn-csm-config-workspace__ul_yky_xzc_1gc\">\n <li class=\"li\">Set as the first tab for instant agent access across all major CSM pages.</li>\n <li class=\"li\">Loads asynchronously to keep the UI responsive.</li>\n <li class=\"li\">Agents can now send KB articles via SMS for voice interactions.</li>\n <li class=\"li\">Default recommendations available to Pro customers with contextual insights, such as similar cases.</li>\n </ul>\n </li>\n <li class=\"li\">Special Handling Notes: Easily access special handling information from the case record action bar across key tables.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 25.1.4 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-csm-config-workspace__latest-store-rn-csm-config-workspace\">Support for Sentiment Analysis at case level.</dd>\n \n \n <dt class=\"dt dlterm\">Version 25.1.3 - May 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-csm-config-workspace__ul_mfm_c5v_bfc\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-csm-config-workspace__ul_qqb_f5v_bfc\">\n <li class=\"li\">Click improvements - when using Form templates with modeless dialogs they automatically open the modeless dialog (comment/worknotes) with the populated content making it easier to edit and save clicks of\n opening the modeless.</li>\n <li class=\"li\">Lookup component improvements include the ability to collapse the card saving real-estate and advanced search.</li>\n <li class=\"li\">Replaced Agent Assist with Recommend Actions – AI Search on Agent Workspace Case and Interaction pages.</li>\n <li class=\"li\">Improved performance in page and component load times.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 25.0.11 - April 2025</dt>\n <dd class=\"dd\">\n <p class=\"p\">Fixed the issue where the Case Summarization card does not show on the first load of a record page.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 25.0.10 - March 2025</dt>\n <dd class=\"dd\">Fix for missing Case type functionality.</dd>\n \n \n <dt class=\"dt dlterm\">Version 25.0.10 - March 2025</dt>\n <dd class=\"dd\" id=\"store-rn-csm-config-workspace__latest-store-rn-csm-config-workspace\">Fix for missing Case type functionality.</dd>\n \n \n <dt class=\"dt dlterm\">Version 25.0.9 - February 2025</dt>\n <dd class=\"dd\">Includes product bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 24.4.10 - January 2025</dt>\n <dd class=\"dd\">Includes product bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 24.4.4 - November 2024</dt>\n <dd class=\"dd\">Incremental release of the CSM Configurable Workspace with a few improvements.</dd>\n \n \n <dt class=\"dt dlterm\">Version 24.3.8 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Hide Entitlements related list for service contract lines <ul class=\"ul\">\n <li class=\"li\">Sold Product Covered related list filters on workspace now shows all the active SP Covered records</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 24.3.6 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Improvement for Case type selector (product filter)</li>\n <li class=\"li\">Fixed: auto populate field values which are set up on single selection definition configuration</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 24.2.0 - Mary 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-csm-config-workspace__ul_l5r_x4w_hbc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-csm-config-workspace__ul_mj4_y4w_hbc\">\n <li class=\"li\">Front-line case page which introduces modeless dialogs for Activity Compose (work notes and comments) and Email Compose.</li>\n <li class=\"li\">Keyboard shortcuts for Compose email/work-note/comment.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 23.4.5 - September 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-csm-config-workspace__ul_tks_m3h_xyb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-csm-config-workspace__ul_z3c_n3h_xyb\">\n <li class=\"li\">Chat summarization</li>\n <li class=\"li\">Case summarization</li>\n <li class=\"li\">Now Assist for Search</li>\n <li class=\"li\">Now Assist</li>\n <li class=\"li\">Now Assist Admin</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 23.3.6 - August 2023</dt>\n <dd class=\"dd\">\n <p class=\"p\">New:</p>\n <p class=\"p\">The following are the new features:</p>\n <ul class=\"ul\">\n <li class=\"li\">Dashboards as landing pages</li>\n <li class=\"li\">Updated compact mode</li>\n <li class=\"li\">Email templates</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 23.2.4 - June 2023</dt>\n <dd class=\"dd\">Fixed:<ul class=\"ul\" id=\"store-rn-csm-config-workspace__ul_yrk_fsg_qxb\">\n <li class=\"li\">Assigned to value from cases is not auto-filled when creating case from multi and single selector.</li>\n <li class=\"li\">Back button works only for product service selector; for multi select and single selection it is not working.</li>\n <li class=\"li\">Voltron Enabled: Case task selector doesn't open on click of New button on Task related list.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 23.2.3 - May 2023</dt>\n <dd class=\"dd\">New: The Record Presence feature and the AI Search facet for escalated cases are available to customers out-of-the-box on installing this store app.</dd>\n \n \n <dt class=\"dt dlterm\">Version 23.1.3 - February 2023</dt>\n <dd class=\"dd\">Changed:<ul class=\"ul\">\n <li class=\"li\">CSM modal page collection that includes CSM related modal pages</li>\n <li class=\"li\">CSM record page templates for CSM default record page and CSM Interaction record page</li>\n <li class=\"li\">Uptake AI search capabilities for CSM Configurable Workspace</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 23.0.5 - November 2022</dt>\n <dd class=\"dd\">\n <p class=\"p\">New:</p>\n <p class=\"p\">Two new record pages built with Presets and Controllers are introduced in this store release.</p>\n <ul class=\"ul\">\n <li class=\"li\">CSM default record page</li>\n <li class=\"li\">CSM Interaction record page</li>\n </ul>\n <p class=\"p\">If you install this store app and you want to use any of the following features, you must also upgrade to the corresponding store apps:</p>\n <ul class=\"ul\">\n <li class=\"li\">Recommended Actions for Customer Service v24.0.0</li>\n <li class=\"li\">Playbooks for Customer Service Management v2.1.0</li>\n <li class=\"li\">Case Playbook for Onboarding v4.1.0</li>\n <li class=\"li\">Case Playbook for Complaints v4.1.0</li>\n <li class=\"li\">FSM Configurable Dispatcher Workspace v23.2.3</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 22.2.15 - August 2022</dt>\n <dd class=\"dd\">Next Experience UI Builder is a WYSIWYG web user interface builder for building and configuring CSM Configurable Workspace pages and components. With UI Builder, you can preview workspace experiences as you're developing\n them. The CSM Configurable Workspace includes experiences that use lists and forms.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # CSM Configurable Workspace release notes
Version history for the CSM Configurable Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 25.3.2 - August 2025
* New:
+ CSM Centered Chat Interaction Page: Redesigned interaction page with a modernized, central chat component for front-line chat agents.
+ Callback Component for Voice Interactions: Agents can return customer calls and create interaction records during callbacks.
+ Thin Compose Modeless Dialogs: Start comments, work notes, or emails from the activity stream in a non-blocking dialog.
+ Lookup Component Improvements: New, streamlined Lookup component replaces previous Lookup and Verify on CSM Configurable Workspace pages.
+ Inbox Auto-hide: Inbox panel collapses upon item selection for better screen focus.
+ Alert Dismissal Configuration: Choose between auto or manual alert dismissal globally or per alert to reduce overload and improve focus.
+ ServiceNow Link Manager Chrome Extension: Consolidate ServiceNow tabs and easily share record links via common collaboration platforms. Cross-platform support and easy on/off control.
+ Coral Theme Default: The fresh, brand-neutral Coral theme is now the default for new experiences. Includes a dark theme option.
* Changed:
+ Customer History updates
- New options for quarterly time grouping, custom feed icons/colors, and feeds sorted by last updated date.
- Dynamic refresh for history feeds relevant to the current context.
+ Recommended Actions Enhancements
- Set as the first tab for instant agent access across all major CSM pages.
- Loads asynchronously to keep the UI responsive.
- Agents can now send KB articles via SMS for voice interactions.
- Default recommendations available to Pro customers with contextual insights, such as similar cases.
+ Special Handling Notes: Easily access special handling information from the case record action bar across key tables.
#### Version 25.1.4 - June 2025
Support for Sentiment Analysis at case level.
#### Version 25.1.3 - May 2025
* Changed:
+ Click improvements - when using Form templates with modeless dialogs they automatically open the modeless dialog (comment/worknotes) with the populated content making it easier to edit and save clicks of
opening the modeless.
+ Lookup component improvements include the ability to collapse the card saving real-estate and advanced search.
+ Replaced Agent Assist with Recommend Actions – AI Search on Agent Workspace Case and Interaction pages.
+ Improved performance in page and component load times.
#### Version 25.0.11 - April 2025
Fixed the issue where the Case Summarization card does not show on the first load of a record page.
#### Version 25.0.10 - March 2025
Fix for missing Case type functionality.
#### Version 25.0.10 - March 2025
Fix for missing Case type functionality.
#### Version 25.0.9 - February 2025
Includes product bug fixes.
#### Version 24.4.10 - January 2025
Includes product bug fixes.
#### Version 24.4.4 - November 2024
Incremental release of the CSM Configurable Workspace with a few improvements.
#### Version 24.3.8 - August 2024
* New: Hide Entitlements related list for service contract lines
+ Sold Product Covered related list filters on workspace now shows all the active SP Covered records
#### Version 24.3.6 - August 2024
* New: Improvement for Case type selector (product filter)
* Fixed: auto populate field values which are set up on single selection definition configuration
#### Version 24.2.0 - Mary 2024
* New:
+ Front-line case page which introduces modeless dialogs for Activity Compose (work notes and comments) and Email Compose.
+ Keyboard shortcuts for Compose email/work-note/comment.
#### Version 23.4.5 - September 2023
* New:
+ Chat summarization
+ Case summarization
+ Now Assist for Search
+ Now Assist
+ Now Assist Admin
#### Version 23.3.6 - August 2023
New:
The following are the new features:
* Dashboards as landing pages
* Updated compact mode
* Email templates
#### Version 23.2.4 - June 2023
Fixed:
* Assigned to value from cases is not auto-filled when creating case from multi and single selector.
* Back button works only for product service selector; for multi select and single selection it is not working.
* Voltron Enabled: Case task selector doesn't open on click of New button on Task related list.
#### Version 23.2.3 - May 2023
New: The Record Presence feature and the AI Search facet for escalated cases are available to customers out-of-the-box on installing this store app.
#### Version 23.1.3 - February 2023
Changed:
* CSM modal page collection that includes CSM related modal pages
* CSM record page templates for CSM default record page and CSM Interaction record page
* Uptake AI search capabilities for CSM Configurable Workspace
#### Version 23.0.5 - November 2022
New:
Two new record pages built with Presets and Controllers are introduced in this store release.
* CSM default record page
* CSM Interaction record page
If you install this store app and you want to use any of the following features, you must also upgrade to the corresponding store apps:
* Recommended Actions for Customer Service v24.0.0
* Playbooks for Customer Service Management v2.1.0
* Case Playbook for Onboarding v4.1.0
* Case Playbook for Complaints v4.1.0
* FSM Configurable Dispatcher Workspace v23.2.3
#### Version 22.2.15 - August 2022
Next Experience UI Builder is a WYSIWYG web user interface builder for building and configuring CSM Configurable Workspace pages and components. With UI Builder, you can preview workspace experiences as you're developing
them. The CSM Configurable Workspace includes experiences that use lists and forms.
| ---
title: CSM Configurable Workspace release notes
description: Version history for the CSM Configurable Workspace application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# CSM Configurable Workspace release notes
Version history for the CSM Configurable Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 25.3.2 - August 2025
* New:
+ CSM Centered Chat Interaction Page: Redesigned interaction page with a modernized, central chat component for front-line chat agents.
+ Callback Component for Voice Interactions: Agents can return customer calls and create interaction records during callbacks.
+ Thin Compose Modeless Dialogs: Start comments, work notes, or emails from the activity stream in a non-blocking dialog.
+ Lookup Component Improvements: New, streamlined Lookup component replaces previous Lookup and Verify on CSM Configurable Workspace pages.
+ Inbox Auto-hide: Inbox panel collapses upon item selection for better screen focus.
+ Alert Dismissal Configuration: Choose between auto or manual alert dismissal globally or per alert to reduce overload and improve focus.
+ ServiceNow Link Manager Chrome Extension: Consolidate ServiceNow tabs and easily share record links via common collaboration platforms. Cross-platform support and easy on/off control.
+ Coral Theme Default: The fresh, brand-neutral Coral theme is now the default for new experiences. Includes a dark theme option.
* Changed:
+ Customer History updates
- New options for quarterly time grouping, custom feed icons/colors, and feeds sorted by last updated date.
- Dynamic refresh for history feeds relevant to the current context.
+ Recommended Actions Enhancements
- Set as the first tab for instant agent access across all major CSM pages.
- Loads asynchronously to keep the UI responsive.
- Agents can now send KB articles via SMS for voice interactions.
- Default recommendations available to Pro customers with contextual insights, such as similar cases.
+ Special Handling Notes: Easily access special handling information from the case record action bar across key tables.
#### Version 25.1.4 - June 2025
Support for Sentiment Analysis at case level.
#### Version 25.1.3 - May 2025
* Changed:
+ Click improvements - when using Form templates with modeless dialogs they automatically open the modeless dialog (comment/worknotes) with the populated content making it easier to edit and save clicks of
opening the modeless.
+ Lookup component improvements include the ability to collapse the card saving real-estate and advanced search.
+ Replaced Agent Assist with Recommend Actions – AI Search on Agent Workspace Case and Interaction pages.
+ Improved performance in page and component load times.
#### Version 25.0.11 - April 2025
Fixed the issue where the Case Summarization card does not show on the first load of a record page.
#### Version 25.0.10 - March 2025
Fix for missing Case type functionality.
#### Version 25.0.10 - March 2025
Fix for missing Case type functionality.
#### Version 25.0.9 - February 2025
Includes product bug fixes.
#### Version 24.4.10 - January 2025
Includes product bug fixes.
#### Version 24.4.4 - November 2024
Incremental release of the CSM Configurable Workspace with a few improvements.
#### Version 24.3.8 - August 2024
* New: Hide Entitlements related list for service contract lines
+ Sold Product Covered related list filters on workspace now shows all the active SP Covered records
#### Version 24.3.6 - August 2024
* New: Improvement for Case type selector (product filter)
* Fixed: auto populate field values which are set up on single selection definition configuration
#### Version 24.2.0 - Mary 2024
* New:
+ Front-line case page which introduces modeless dialogs for Activity Compose (work notes and comments) and Email Compose.
+ Keyboard shortcuts for Compose email/work-note/comment.
#### Version 23.4.5 - September 2023
* New:
+ Chat summarization
+ Case summarization
+ Now Assist for Search
+ Now Assist
+ Now Assist Admin
#### Version 23.3.6 - August 2023
New:
The following are the new features:
* Dashboards as landing pages
* Updated compact mode
* Email templates
#### Version 23.2.4 - June 2023
Fixed:
* Assigned to value from cases is not auto-filled when creating case from multi and single selector.
* Back button works only for product service selector; for multi select and single selection it is not working.
* Voltron Enabled: Case task selector doesn't open on click of New button on Task related list.
#### Version 23.2.3 - May 2023
New: The Record Presence feature and the AI Search facet for escalated cases are available to customers out-of-the-box on installing this store app.
#### Version 23.1.3 - February 2023
Changed:
* CSM modal page collection that includes CSM related modal pages
* CSM record page templates for CSM default record page and CSM Interaction record page
* Uptake AI search capabilities for CSM Configurable Workspace
#### Version 23.0.5 - November 2022
New:
Two new record pages built with Presets and Controllers are introduced in this store release.
* CSM default record page
* CSM Interaction record page
If you install this store app and you want to use any of the following features, you must also upgrade to the corresponding store apps:
* Recommended Actions for Customer Service v24.0.0
* Playbooks for Customer Service Management v2.1.0
* Case Playbook for Onboarding v4.1.0
* Case Playbook for Complaints v4.1.0
* FSM Configurable Dispatcher Workspace v23.2.3
#### Version 22.2.15 - August 2022
Next Experience UI Builder is a WYSIWYG web user interface builder for building and configuring CSM Configurable Workspace pages and components. With UI Builder, you can preview workspace experiences as you're developing
them. The CSM Configurable Workspace includes experiences that use lists and forms.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-consumer-service-portal.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-consumer-service-portal.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-consumer-service-portal.html | Consumer Service Portal release notes | Version history for the Consumer Service Portal application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-consumer-service-portal.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-consumer-service-portal.html"><body id="store-rn-csm-consumer-service-portal"><main role="main"><article role="article" class="dita" id="store-rn-csm-consumer-service-portal" aria-labelledby="title_store-rn-csm-consumer-service-portal">
<h1 class="title topictitle1" id="title_store-rn-csm-consumer-service-portal">Consumer Service Portal release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Consumer Service Portal application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-consumer-service-portal__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d609707e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 23.11.0 - August 2025</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 23.5.2 - August 2024</dt>
<dd class="dd" id="store-rn-csm-consumer-service-portal__latest-store-rn-csm-consumer-service-portal">Fixed the 'portal usage' module URL query parameter to ensure it redirects to the latest dashboard. Without this change, it would continue to redirect to the old
dashboards.</dd>
<dt class="dt dlterm">Version 23.5.1 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Added a profile link navigation on the consumer service portal. Once the app is installed, unified consumers will be navigated to the consumer profile page, similar to that of an existing consumer.</li>
<li class="li">Fixed: Security defect fixed as per the security recommendations.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 23.4.0 - February 2024</dt>
<dd class="dd">
<p class="p">Beginning with the Washington DC release, the Unified User i.e Employee as a Consumer can access menus such as My Products, My Lists, Get Help, Requests, Support Profile, Register Product, Support, and Publications then
run the functionality on the Consumer Service Portal.</p>
</dd>
<dt class="dt dlterm">Version 23.3.0 - November 2023</dt>
<dd class="dd">New: Added support for right-to-left languages.</dd>
<dt class="dt dlterm">Version 23.2.6 - September 2023</dt>
<dd class="dd">Fixes.</dd>
<dt class="dt dlterm">Version 23.2.5 - August 2023</dt>
<dd class="dd">Fixes.</dd>
<dt class="dt dlterm">Version 23.2.4 - July 2023</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 23.2.3 - May 2023</dt>
<dd class="dd">Fixes.</dd>
<dt class="dt dlterm">Version 23.2.2 - March 2023</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 23.1.3 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-consumer-service-portal__ul_kng_phb_mxb">
<li class="li">The Consumer Service Portal enables business-to-consumer (B2C) organizations to support their customers. The portal provides out of the box self-service capabilities that customers can use to search for information
or request assistance from a customer service agent.<ul class="ul" id="store-rn-csm-consumer-service-portal__ul_phy_phb_mxb">
<li class="li">Customers can search knowledge articles, engage with community, create and manage cases, view products, initiate a chat with a chatbot or customer service agent and view publications</li>
<li class="li">Customers can also manage their user profile, view products and update their notification preferences</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Consumer Service Portal release notes
Version history for the Consumer Service Portal application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 23.11.0 - August 2025
Bug fixes.
#### Version 23.5.2 - August 2024
Fixed the 'portal usage' module URL query parameter to ensure it redirects to the latest dashboard. Without this change, it would continue to redirect to the old
dashboards.
#### Version 23.5.1 - May 2024
* New: Added a profile link navigation on the consumer service portal. Once the app is installed, unified consumers will be navigated to the consumer profile page, similar to that of an existing consumer.
* Fixed: Security defect fixed as per the security recommendations.
#### Version 23.4.0 - February 2024
Beginning with the Washington DC release, the Unified User i.e Employee as a Consumer can access menus such as My Products, My Lists, Get Help, Requests, Support Profile, Register Product, Support, and Publications then
run the functionality on the Consumer Service Portal.
#### Version 23.3.0 - November 2023
New: Added support for right-to-left languages.
#### Version 23.2.6 - September 2023
Fixes.
#### Version 23.2.5 - August 2023
Fixes.
#### Version 23.2.4 - July 2023
Bug fixes.
#### Version 23.2.3 - May 2023
Fixes.
#### Version 23.2.2 - March 2023
Bug fixes.
#### Version 23.1.3 - February 2023
* The Consumer Service Portal enables business-to-consumer (B2C) organizations to support their customers. The portal provides out of the box self-service capabilities that customers can use to search for information
or request assistance from a customer service agent.
+ Customers can search knowledge articles, engage with community, create and manage cases, view products, initiate a chat with a chatbot or customer service agent and view publications
+ Customers can also manage their user profile, view products and update their notification preferences
| ---
title: Consumer Service Portal release notes
description: Version history for the Consumer Service Portal application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Consumer Service Portal release notes
Version history for the Consumer Service Portal application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 23.11.0 - August 2025
Bug fixes.
#### Version 23.5.2 - August 2024
Fixed the 'portal usage' module URL query parameter to ensure it redirects to the latest dashboard. Without this change, it would continue to redirect to the old
dashboards.
#### Version 23.5.1 - May 2024
* New: Added a profile link navigation on the consumer service portal. Once the app is installed, unified consumers will be navigated to the consumer profile page, similar to that of an existing consumer.
* Fixed: Security defect fixed as per the security recommendations.
#### Version 23.4.0 - February 2024
Beginning with the Washington DC release, the Unified User i.e Employee as a Consumer can access menus such as My Products, My Lists, Get Help, Requests, Support Profile, Register Product, Support, and Publications then
run the functionality on the Consumer Service Portal.
#### Version 23.3.0 - November 2023
New: Added support for right-to-left languages.
#### Version 23.2.6 - September 2023
Fixes.
#### Version 23.2.5 - August 2023
Fixes.
#### Version 23.2.4 - July 2023
Bug fixes.
#### Version 23.2.3 - May 2023
Fixes.
#### Version 23.2.2 - March 2023
Bug fixes.
#### Version 23.1.3 - February 2023
* The Consumer Service Portal enables business-to-consumer (B2C) organizations to support their customers. The portal provides out of the box self-service capabilities that customers can use to search for information
or request assistance from a customer service agent.
+ Customers can search knowledge articles, engage with community, create and manage cases, view products, initiate a chat with a chatbot or customer service agent and view publications
+ Customers can also manage their user profile, view products and update their notification preferences
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-contact-center-int-core.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-contact-center-int-core.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-contact-center-int-core.html | Contact Center Integration Core release notes | Version history for the Contact Center Integration Core application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-contact-center-int-core.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-contact-center-int-core.html"><body id="store-rn-csm-contact-center-int-core"><main role="main"><article role="article" class="dita" id="store-rn-csm-contact-center-int-core" aria-labelledby="title_store-rn-csm-contact-center-int-core">
<h1 class="title topictitle1" id="title_store-rn-csm-contact-center-int-core">Contact Center Integration Core release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Contact Center Integration Core application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-contact-center-int-core__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d211591e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.3.0 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Added a post-import confirmation page to the queues import workflow</li>
<li class="li">Added an extension point to simplify the creation of CCaaS provider choice records</li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.0 - February 2025</dt>
<dd class="dd" id="store-rn-csm-contact-center-int-core__latest-store-rn-csm-contact-center-int-core"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Ability to import individual pieces of data rather that all records at the same time</li>
<li class="li">Ability to use text to search for specific skills and wrap up codes</li>
<li class="li">Post import confirmation summary page for skills and wrap up codes</li>
</ul></li>
<li class="li">Changed: Skills and wrap up codes are no longer automatically fetched from CCaaS provider upon page load. This reduces page load time.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.1 - November 2024</dt>
<dd class="dd">This plugin provides different features that can be integrated with Contact Center as a Service (CCaaS).</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Contact Center Integration Core release notes
Version history for the Contact Center Integration Core application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.0 - August 2025
* Added a post-import confirmation page to the queues import workflow
* Added an extension point to simplify the creation of CCaaS provider choice records
#### Version 1.1.0 - February 2025
* New:
+ Ability to import individual pieces of data rather that all records at the same time
+ Ability to use text to search for specific skills and wrap up codes
+ Post import confirmation summary page for skills and wrap up codes
* Changed: Skills and wrap up codes are no longer automatically fetched from CCaaS provider upon page load. This reduces page load time.
#### Version 1.0.1 - November 2024
This plugin provides different features that can be integrated with Contact Center as a Service (CCaaS).
| ---
title: Contact Center Integration Core release notes
description: Version history for the Contact Center Integration Core application on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Contact Center Integration Core release notes
Version history for the Contact Center Integration Core application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.0 - August 2025
* Added a post-import confirmation page to the queues import workflow
* Added an extension point to simplify the creation of CCaaS provider choice records
#### Version 1.1.0 - February 2025
* New:
+ Ability to import individual pieces of data rather that all records at the same time
+ Ability to use text to search for specific skills and wrap up codes
+ Post import confirmation summary page for skills and wrap up codes
* Changed: Skills and wrap up codes are no longer automatically fetched from CCaaS provider upon page load. This reduces page load time.
#### Version 1.0.1 - November 2024
This plugin provides different features that can be integrated with Contact Center as a Service (CCaaS).
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-contracts-entitlement-workflows.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-contracts-entitlement-workflows.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-contracts-entitlement-workflows.html | Contracts and Entitlement Workflows release notes | Version history for the Contracts and Entitlement Workflows application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-contracts-entitlement-workflows.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-contracts-entitlement-workflows.html"><body id="store-rn-csm-contracts-entitlement-workflows"><main role="main"><article role="article" class="dita" id="store-rn-csm-contracts-entitlement-workflows" aria-labelledby="title_store-rn-csm-contracts-entitlement-workflows">
<h1 class="title topictitle1" id="title_store-rn-csm-contracts-entitlement-workflows">Contracts and Entitlement Workflows release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Contracts and Entitlement Workflows application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-contracts-entitlement-workflows__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d71725e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 11.0.0 - August 2025 (Yokohama, Zurich)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-csm-contracts-entitlement-workflows__ul_zcq_xp4_zfc">
<li class="li">Upsell and Downsell existing subscriptions on a contract</li>
<li class="li">Contract expansion by adding new subscriptions to a contract</li>
<li class="li">Modify entire contract or multiple contract lines in a single transaction</li>
<li class="li">Renew product inventory-based contracts</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 10.0.0 - August 2025 (Xanadu)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-csm-contracts-entitlement-workflows__ul_nqz_xp4_zfc">
<li class="li">Upsell and downgrade existing subscriptions on a contract.</li>
<li class="li">Contract expansion by adding new subscriptions to a contract.</li>
<li class="li">Modify entire contract or multiple contract lines in a single transaction.</li>
<li class="li">Renew product inventory-based contracts.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 9.0.0 - May 2025 (Yokohama)</dt>
<dd class="dd" id="store-rn-csm-contracts-entitlement-workflows__latest-store-rn-csm-contracts-entitlement-workflows">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-csm-contracts-entitlement-workflows__ul_gqk_wb5_bfc">
<li class="li">Create renewal opportunity from contracts and entitlements</li>
<li class="li">Generate renewal transactions automatically by configuring auto-renewal</li>
<li class="li">Capture factors to calculate renewal markup or markdown</li>
<li class="li">Expand (add new line items) contracts as part of amendments</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 8.0.0 - May 2025 (Washington DC, Xanadu)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-csm-contracts-entitlement-workflows__ul_vyk_sb5_bfc">
<li class="li">Create renewal opportunity from contracts and entitlements</li>
<li class="li">Generate renewal transactions automatically by configuring auto-renewal</li>
<li class="li">Capture factors to calculate renewal markup or markdown</li>
<li class="li">Expand (add new line items) contracts as part of amendments</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 7.0.0 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-csm-contracts-entitlement-workflows__ul_icf_yn2_d2c">
<li class="li">Create contracts and entitlements for product inventory based flows.</li>
<li class="li">Manage lifecycle of product inventory based contracts and entitlements using Modify, Cancel, Suspend and Resume workflows.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.0.1 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-csm-contracts-entitlement-workflows__ul_qzq_pkd_ddc">
<li class="li">Create single contract from an order with multiple lines.</li>
<li class="li">Add new lines to an existing contract.</li>
<li class="li">Create quotes when modifying or renewing a service contract.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.1 - August 2024</dt>
<dd class="dd">New: Includes workflow updates to manage covered products on contracts.</dd>
<dt class="dt dlterm">Version 2.0.2 - May 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">New workflows to cancel or suspend/resume service contracts</li>
<li class="li">OOB renewal workflow to capture renewal orders</li>
<li class="li">Create contracts for subscription products</li>
</ul></li>
<li class="li">Changed: Contract line item structure updated to reflect product offer structure</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.1 - February 2024</dt>
<dd class="dd">This application extends the catalog management and order management capabilities to support customer service teams in managing service contracts and entitlements.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-contracts-entitlement-workflows.html\" id=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-contracts-entitlement-workflows.html\"><body id=\"store-rn-csm-contracts-entitlement-workflows\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-csm-contracts-entitlement-workflows\" aria-labelledby=\"title_store-rn-csm-contracts-entitlement-workflows\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-csm-contracts-entitlement-workflows\">Contracts and Entitlement Workflows release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Contracts and Entitlement Workflows application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-csm-contracts-entitlement-workflows__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d71725e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 11.0.0 - August 2025 (Yokohama, Zurich)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-csm-contracts-entitlement-workflows__ul_zcq_xp4_zfc\">\n <li class=\"li\">Upsell and Downsell existing subscriptions on a contract</li>\n <li class=\"li\">Contract expansion by adding new subscriptions to a contract</li>\n <li class=\"li\">Modify entire contract or multiple contract lines in a single transaction</li>\n <li class=\"li\">Renew product inventory-based contracts</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 10.0.0 - August 2025 (Xanadu)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-csm-contracts-entitlement-workflows__ul_nqz_xp4_zfc\">\n <li class=\"li\">Upsell and downgrade existing subscriptions on a contract.</li>\n <li class=\"li\">Contract expansion by adding new subscriptions to a contract.</li>\n <li class=\"li\">Modify entire contract or multiple contract lines in a single transaction.</li>\n <li class=\"li\">Renew product inventory-based contracts.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.0 - May 2025 (Yokohama)</dt>\n <dd class=\"dd\" id=\"store-rn-csm-contracts-entitlement-workflows__latest-store-rn-csm-contracts-entitlement-workflows\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-csm-contracts-entitlement-workflows__ul_gqk_wb5_bfc\">\n <li class=\"li\">Create renewal opportunity from contracts and entitlements</li>\n <li class=\"li\">Generate renewal transactions automatically by configuring auto-renewal</li>\n <li class=\"li\">Capture factors to calculate renewal markup or markdown</li>\n <li class=\"li\">Expand (add new line items) contracts as part of amendments</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.0 - May 2025 (Washington DC, Xanadu)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-csm-contracts-entitlement-workflows__ul_vyk_sb5_bfc\">\n <li class=\"li\">Create renewal opportunity from contracts and entitlements</li>\n <li class=\"li\">Generate renewal transactions automatically by configuring auto-renewal</li>\n <li class=\"li\">Capture factors to calculate renewal markup or markdown</li>\n <li class=\"li\">Expand (add new line items) contracts as part of amendments</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.0 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-csm-contracts-entitlement-workflows__ul_icf_yn2_d2c\">\n <li class=\"li\">Create contracts and entitlements for product inventory based flows.</li>\n <li class=\"li\">Manage lifecycle of product inventory based contracts and entitlements using Modify, Cancel, Suspend and Resume workflows.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.1 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-csm-contracts-entitlement-workflows__ul_qzq_pkd_ddc\">\n <li class=\"li\">Create single contract from an order with multiple lines.</li>\n <li class=\"li\">Add new lines to an existing contract.</li>\n <li class=\"li\">Create quotes when modifying or renewing a service contract.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.1 - August 2024</dt>\n <dd class=\"dd\">New: Includes workflow updates to manage covered products on contracts.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - May 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">New workflows to cancel or suspend/resume service contracts</li>\n <li class=\"li\">OOB renewal workflow to capture renewal orders</li>\n <li class=\"li\">Create contracts for subscription products</li>\n </ul></li>\n <li class=\"li\">Changed: Contract line item structure updated to reflect product offer structure</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - February 2024</dt>\n <dd class=\"dd\">This application extends the catalog management and order management capabilities to support customer service teams in managing service contracts and entitlements.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Contracts and Entitlement Workflows release notes
Version history for the Contracts and Entitlement Workflows application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 11.0.0 - August 2025 (Yokohama, Zurich)
* New:
+ Upsell and Downsell existing subscriptions on a contract
+ Contract expansion by adding new subscriptions to a contract
+ Modify entire contract or multiple contract lines in a single transaction
+ Renew product inventory-based contracts
#### Version 10.0.0 - August 2025 (Xanadu)
* New:
+ Upsell and downgrade existing subscriptions on a contract.
+ Contract expansion by adding new subscriptions to a contract.
+ Modify entire contract or multiple contract lines in a single transaction.
+ Renew product inventory-based contracts.
#### Version 9.0.0 - May 2025 (Yokohama)
* New:
+ Create renewal opportunity from contracts and entitlements
+ Generate renewal transactions automatically by configuring auto-renewal
+ Capture factors to calculate renewal markup or markdown
+ Expand (add new line items) contracts as part of amendments
#### Version 8.0.0 - May 2025 (Washington DC, Xanadu)
* New:
+ Create renewal opportunity from contracts and entitlements
+ Generate renewal transactions automatically by configuring auto-renewal
+ Capture factors to calculate renewal markup or markdown
+ Expand (add new line items) contracts as part of amendments
#### Version 7.0.0 - February 2025
* New:
+ Create contracts and entitlements for product inventory based flows.
+ Manage lifecycle of product inventory based contracts and entitlements using Modify, Cancel, Suspend and Resume workflows.
#### Version 4.0.1 - November 2024
* New:
+ Create single contract from an order with multiple lines.
+ Add new lines to an existing contract.
+ Create quotes when modifying or renewing a service contract.
#### Version 3.0.1 - August 2024
New: Includes workflow updates to manage covered products on contracts.
#### Version 2.0.2 - May 2024
* New:
+ New workflows to cancel or suspend/resume service contracts
+ OOB renewal workflow to capture renewal orders
+ Create contracts for subscription products
* Changed: Contract line item structure updated to reflect product offer structure
#### Version 1.0.1 - February 2024
This application extends the catalog management and order management capabilities to support customer service teams in managing service contracts and entitlements.
| ---
title: Contracts and Entitlement Workflows release notes
description: Version history for the Contracts and Entitlement Workflows application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Contracts and Entitlement Workflows release notes
Version history for the Contracts and Entitlement Workflows application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 11.0.0 - August 2025 (Yokohama, Zurich)
* New:
+ Upsell and Downsell existing subscriptions on a contract
+ Contract expansion by adding new subscriptions to a contract
+ Modify entire contract or multiple contract lines in a single transaction
+ Renew product inventory-based contracts
#### Version 10.0.0 - August 2025 (Xanadu)
* New:
+ Upsell and downgrade existing subscriptions on a contract.
+ Contract expansion by adding new subscriptions to a contract.
+ Modify entire contract or multiple contract lines in a single transaction.
+ Renew product inventory-based contracts.
#### Version 9.0.0 - May 2025 (Yokohama)
* New:
+ Create renewal opportunity from contracts and entitlements
+ Generate renewal transactions automatically by configuring auto-renewal
+ Capture factors to calculate renewal markup or markdown
+ Expand (add new line items) contracts as part of amendments
#### Version 8.0.0 - May 2025 (Washington DC, Xanadu)
* New:
+ Create renewal opportunity from contracts and entitlements
+ Generate renewal transactions automatically by configuring auto-renewal
+ Capture factors to calculate renewal markup or markdown
+ Expand (add new line items) contracts as part of amendments
#### Version 7.0.0 - February 2025
* New:
+ Create contracts and entitlements for product inventory based flows.
+ Manage lifecycle of product inventory based contracts and entitlements using Modify, Cancel, Suspend and Resume workflows.
#### Version 4.0.1 - November 2024
* New:
+ Create single contract from an order with multiple lines.
+ Add new lines to an existing contract.
+ Create quotes when modifying or renewing a service contract.
#### Version 3.0.1 - August 2024
New: Includes workflow updates to manage covered products on contracts.
#### Version 2.0.2 - May 2024
* New:
+ New workflows to cancel or suspend/resume service contracts
+ OOB renewal workflow to capture renewal orders
+ Create contracts for subscription products
* Changed: Contract line item structure updated to reflect product offer structure
#### Version 1.0.1 - February 2024
This application extends the catalog management and order management capabilities to support customer service teams in managing service contracts and entitlements.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-conversational-apple-biz.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-conversational-apple-biz.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-conversational-apple-biz.html | Conversational Integration with Apple Messages for Business release notes | Version history for the Conversational Integration with Apple Messages for Business application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-conversational-apple-biz.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-conversational-apple-biz.html"><body id="store-rn-csm-conversational-apple-biz"><main role="main"><article role="article" class="dita" id="store-rn-csm-conversational-apple-biz" aria-labelledby="title_store-rn-csm-conversational-apple-biz">
<h1 class="title topictitle1" id="title_store-rn-csm-conversational-apple-biz"><span class="ph">Conversational Integration with Apple Messages for Business</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Conversational Integration with Apple Messages for Business</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-csm-conversational-apple-biz__section_l2r_24f_gxb">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-conversational-apple-biz__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d621699e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.7 - August 2025</dt>
<dd class="dd">This is an internal security fix.</dd>
<dt class="dt dlterm">Version 1.1.6 - December 2024</dt>
<dd class="dd" id="store-rn-csm-conversational-apple-biz__latest-store-rn-csm-conversational-apple-biz">Changed the internal API signature for creating outbound attachments. No customer impact.</dd>
<dt class="dt dlterm">Version 1.1.5 - November 2024</dt>
<dd class="dd">Fixed: Added security fix to use glideRecordSecure instead of GlideSecure to avoid writes in sandbox mode.</dd>
<dt class="dt dlterm">Version 1.1.3 - August 2024</dt>
<dd class="dd">Fixes for RTL language support in onboarding page and for timezone conversion issue in date time control.</dd>
<dt class="dt dlterm">Version 1.1.1 - February 2024</dt>
<dd class="dd">Changed: Changes to onboarding landing page, fixes for knowledge management framework (KMF) issues.</dd>
<dt class="dt dlterm">Version 1.0.2 - September 2023</dt>
<dd class="dd">Fixed: Issue with response to the "help" command.</dd>
<dt class="dt dlterm">Version 1.0.1 - May 2023</dt>
<dd class="dd">ServiceNow Conversational Integration with Apple Messages for Business enables brands to engage with their customers using Apple Messages for Business.</dd>
</dl>
</section>
</div>
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} | # Conversational Integration with Apple Messages for Business release notes
Version history for the Conversational Integration with Apple Messages for Business application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.7 - August 2025
This is an internal security fix.
#### Version 1.1.6 - December 2024
Changed the internal API signature for creating outbound attachments. No customer impact.
#### Version 1.1.5 - November 2024
Fixed: Added security fix to use glideRecordSecure instead of GlideSecure to avoid writes in sandbox mode.
#### Version 1.1.3 - August 2024
Fixes for RTL language support in onboarding page and for timezone conversion issue in date time control.
#### Version 1.1.1 - February 2024
Changed: Changes to onboarding landing page, fixes for knowledge management framework (KMF) issues.
#### Version 1.0.2 - September 2023
Fixed: Issue with response to the "help" command.
#### Version 1.0.1 - May 2023
ServiceNow Conversational Integration with Apple Messages for Business enables brands to engage with their customers using Apple Messages for Business.
| ---
title: Conversational Integration with Apple Messages for Business release notes
description: Version history for the Conversational Integration with Apple Messages
for Business application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Conversational Integration with Apple Messages for Business release notes
Version history for the Conversational Integration with Apple Messages for Business application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.7 - August 2025
This is an internal security fix.
#### Version 1.1.6 - December 2024
Changed the internal API signature for creating outbound attachments. No customer impact.
#### Version 1.1.5 - November 2024
Fixed: Added security fix to use glideRecordSecure instead of GlideSecure to avoid writes in sandbox mode.
#### Version 1.1.3 - August 2024
Fixes for RTL language support in onboarding page and for timezone conversion issue in date time control.
#### Version 1.1.1 - February 2024
Changed: Changes to onboarding landing page, fixes for knowledge management framework (KMF) issues.
#### Version 1.0.2 - September 2023
Fixed: Issue with response to the "help" command.
#### Version 1.0.1 - May 2023
ServiceNow Conversational Integration with Apple Messages for Business enables brands to engage with their customers using Apple Messages for Business.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-conversational-appt-booking.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-conversational-appt-booking.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-conversational-appt-booking.html | Conversational Appointment Booking release notes | Version history for the Conversational Appointment Booking application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-conversational-appt-booking.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-conversational-appt-booking.html"><body id="store-rn-csm-conversational-appt-booking"><main role="main"><article role="article" class="dita" id="store-rn-csm-conversational-appt-booking" aria-labelledby="title_store-rn-csm-conversational-appt-booking">
<h1 class="title topictitle1" id="title_store-rn-csm-conversational-appt-booking"><span class="ph">Conversational Appointment Booking</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Conversational Appointment Booking</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-conversational-appt-booking__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d364790e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.2.1 - August 2023</dt>
<dd class="dd" id="store-rn-csm-conversational-appt-booking__latest-store-rn-csm-conversational-appt-booking">Fixed issue with cross scope application access.</dd>
<dt class="dt dlterm">Version 1.2.0 - February 2023</dt>
<dd class="dd">New: Updated the app to allow appointment booking without needing to provide a location.</dd>
<dt class="dt dlterm">Version 1.1.3 - June 2022</dt>
<dd class="dd">Fixed: Timezone bug. Users now see the dates correctly based on the timezone associated with the config/user/system default.</dd>
<dt class="dt dlterm">Version 1.1.1 - April 2022</dt>
<dd class="dd">Fixed: Minor issue where the date format would be incorrectly displayed in the topic.</dd>
<dt class="dt dlterm">Version 1.1.0 - February 2022</dt>
<dd class="dd">Changed: Updates to incorporate the Next Experience theming and branding changes.</dd>
<dt class="dt dlterm">Version 1.0.4 - September 2021</dt>
<dd class="dd">Conversational Appointment Booking enables customers to manage appointments using the ServiceNow Virtual Agent via native chat capabilities. Virtual Agent topics are provided to support Customer Service Management Walk-up
appointments.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-conversational-appt-booking.html\" id=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-conversational-appt-booking.html\"><body id=\"store-rn-csm-conversational-appt-booking\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-csm-conversational-appt-booking\" aria-labelledby=\"title_store-rn-csm-conversational-appt-booking\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-csm-conversational-appt-booking\"><span class=\"ph\">Conversational Appointment Booking</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Conversational Appointment Booking</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-csm-conversational-appt-booking__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d364790e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n \n <dt class=\"dt dlterm\">Version 1.2.1 - August 2023</dt>\n <dd class=\"dd\" id=\"store-rn-csm-conversational-appt-booking__latest-store-rn-csm-conversational-appt-booking\">Fixed issue with cross scope application access.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - February 2023</dt>\n <dd class=\"dd\">New: Updated the app to allow appointment booking without needing to provide a location.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.3 - June 2022</dt>\n <dd class=\"dd\">Fixed: Timezone bug. Users now see the dates correctly based on the timezone associated with the config/user/system default.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.1 - April 2022</dt>\n <dd class=\"dd\">Fixed: Minor issue where the date format would be incorrectly displayed in the topic.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - February 2022</dt>\n <dd class=\"dd\">Changed: Updates to incorporate the Next Experience theming and branding changes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.4 - September 2021</dt>\n <dd class=\"dd\">Conversational Appointment Booking enables customers to manage appointments using the ServiceNow Virtual Agent via native chat capabilities. Virtual Agent topics are provided to support Customer Service Management Walk-up\n appointments.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
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} | # Conversational Appointment Booking release notes
Version history for the Conversational Appointment Booking application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.1 - August 2023
Fixed issue with cross scope application access.
#### Version 1.2.0 - February 2023
New: Updated the app to allow appointment booking without needing to provide a location.
#### Version 1.1.3 - June 2022
Fixed: Timezone bug. Users now see the dates correctly based on the timezone associated with the config/user/system default.
#### Version 1.1.1 - April 2022
Fixed: Minor issue where the date format would be incorrectly displayed in the topic.
#### Version 1.1.0 - February 2022
Changed: Updates to incorporate the Next Experience theming and branding changes.
#### Version 1.0.4 - September 2021
Conversational Appointment Booking enables customers to manage appointments using the ServiceNow Virtual Agent via native chat capabilities. Virtual Agent topics are provided to support Customer Service Management Walk-up
appointments.
| ---
title: Conversational Appointment Booking release notes
description: Version history for the Conversational Appointment Booking application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Conversational Appointment Booking release notes
Version history for the Conversational Appointment Booking application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.1 - August 2023
Fixed issue with cross scope application access.
#### Version 1.2.0 - February 2023
New: Updated the app to allow appointment booking without needing to provide a location.
#### Version 1.1.3 - June 2022
Fixed: Timezone bug. Users now see the dates correctly based on the timezone associated with the config/user/system default.
#### Version 1.1.1 - April 2022
Fixed: Minor issue where the date format would be incorrectly displayed in the topic.
#### Version 1.1.0 - February 2022
Changed: Updates to incorporate the Next Experience theming and branding changes.
#### Version 1.0.4 - September 2021
Conversational Appointment Booking enables customers to manage appointments using the ServiceNow Virtual Agent via native chat capabilities. Virtual Agent topics are provided to support Customer Service Management Walk-up
appointments.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-conversational-integration-line.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-conversational-integration-line.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-conversational-integration-line.html | Conversational Integration with Line release notes | Version history for the Conversational Integration with Line on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-conversational-integration-line.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-conversational-integration-line.html"><body id="store-rn-csm-conversational-integration-line"><main role="main"><article role="article" class="dita" id="store-rn-csm-conversational-integration-line" aria-labelledby="title_store-rn-csm-conversational-integration-line">
<h1 class="title topictitle1" id="title_store-rn-csm-conversational-integration-line">Conversational Integration with Line release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Conversational Integration with Line on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-csm-conversational-integration-line__section_fmv_wbc_npb">
<div class="p"><div class="note important note_important" id="store-rn-csm-conversational-integration-line__note_gmv_wbc_npb"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-conversational-integration-line__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section" id="store-rn-csm-conversational-integration-line__section_hmv_wbc_npb"><h2 id="d122441e56" class="title sectiontitle">Version history</h2>
<dl class="dl" id="store-rn-csm-conversational-integration-line__dl_imv_wbc_npb">
<dt class="dt dlterm">Version 2.0.0 - August 2021</dt>
<dd class="dd" id="store-rn-csm-conversational-integration-line__latest-store-rn-csm-conversational-integration-line"><ul class="ul" id="store-rn-csm-conversational-integration-line__ul_wdz_vf2_xpb">
<li class="li">New: <ul class="ul" id="store-rn-csm-conversational-integration-line__ul_fx5_vvg_mqb">
<li class="li">Agent-initiated conversations</li>
<li class="li">System-initiated conversations</li>
<li class="li">Consumer-grade search experience via AI Search application</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.4 - June 2021</dt>
<dd class="dd">Fixed: Resolved an issue with the agent not seeing messages sent by the customer. The adapter works as expected.</dd>
<dt class="dt dlterm">Version 1.0.3 - May 2021</dt>
<dd class="dd">Fixed: Resolved an issue with the agent not seeing messages sent by the customer. The adapter works as expected.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Conversational Integration with Line release notes
Version history for the Conversational Integration with Line on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.0 - August 2021
* New:
+ Agent-initiated conversations
+ System-initiated conversations
+ Consumer-grade search experience via AI Search application
#### Version 1.0.4 - June 2021
Fixed: Resolved an issue with the agent not seeing messages sent by the customer. The adapter works as expected.
#### Version 1.0.3 - May 2021
Fixed: Resolved an issue with the agent not seeing messages sent by the customer. The adapter works as expected.
| ---
title: Conversational Integration with Line release notes
description: Version history for the Conversational Integration with Line on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Conversational Integration with Line release notes
Version history for the Conversational Integration with Line on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.0 - August 2021
* New:
+ Agent-initiated conversations
+ System-initiated conversations
+ Consumer-grade search experience via AI Search application
#### Version 1.0.4 - June 2021
Fixed: Resolved an issue with the agent not seeing messages sent by the customer. The adapter works as expected.
#### Version 1.0.3 - May 2021
Fixed: Resolved an issue with the agent not seeing messages sent by the customer. The adapter works as expected.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-conversational-integration-whatsapp.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-conversational-integration-whatsapp.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-conversational-integration-whatsapp.html | Conversational Integration with WhatsApp (powered by Twilio) release notes | Version history for the Conversational Integration with WhatsApp (powered by Twilio) on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-conversational-integration-whatsapp.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-conversational-integration-whatsapp.html"><body id="store-rn-csm-conversational-integration-whatsapp"><main role="main"><article role="article" class="dita" id="store-rn-csm-conversational-integration-whatsapp" aria-labelledby="title_store-rn-csm-conversational-integration-whatsapp">
<h1 class="title topictitle1" id="title_store-rn-csm-conversational-integration-whatsapp"><span class="ph">Conversational Integration with WhatsApp (powered by Twilio)</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Conversational Integration with WhatsApp (powered by Twilio)</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-conversational-integration-whatsapp__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d351893e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.10 - May 2025</dt>
<dd class="dd" id="store-rn-csm-conversational-integration-whatsapp__latest-store-rn-csm-conversational-integration-whatsapp">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 2.0.8 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">AI Search cosmetic issues</li>
<li class="li">Agents downloading images</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.6 - August 2024</dt>
<dd class="dd">Fixed: Support for AI Search cards.</dd>
<dt class="dt dlterm">Version 2.0.3 - August 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul" id="store-rn-csm-conversational-integration-whatsapp__ul_kd4_zvg_mqb">
<li class="li">Agent-initiated conversations</li>
<li class="li">System-initiated conversations</li>
<li class="li">Rich messaging including support for emojis and formatting</li>
<li class="li">Consumer-grade search experience via AI Search applications.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.1 - February 2021</dt>
<dd class="dd">New: Enable brands to engage with their customers using the WhatsApp messaging app. The app requires subscription to the Twilio services.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Conversational Integration with WhatsApp (powered by Twilio) release notes
Version history for the Conversational Integration with WhatsApp (powered by Twilio) on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.10 - May 2025
Minor bug fixes.
#### Version 2.0.8 - November 2024
* Fixed:
+ AI Search cosmetic issues
+ Agents downloading images
#### Version 2.0.6 - August 2024
Fixed: Support for AI Search cards.
#### Version 2.0.3 - August 2021
* New:
+ Agent-initiated conversations
+ System-initiated conversations
+ Rich messaging including support for emojis and formatting
+ Consumer-grade search experience via AI Search applications.
#### Version 1.0.1 - February 2021
New: Enable brands to engage with their customers using the WhatsApp messaging app. The app requires subscription to the Twilio services.
| ---
title: Conversational Integration with WhatsApp (powered by Twilio) release notes
description: Version history for the Conversational Integration with WhatsApp (powered
by Twilio) on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Conversational Integration with WhatsApp (powered by Twilio) release notes
Version history for the Conversational Integration with WhatsApp (powered by Twilio) on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.10 - May 2025
Minor bug fixes.
#### Version 2.0.8 - November 2024
* Fixed:
+ AI Search cosmetic issues
+ Agents downloading images
#### Version 2.0.6 - August 2024
Fixed: Support for AI Search cards.
#### Version 2.0.3 - August 2021
* New:
+ Agent-initiated conversations
+ System-initiated conversations
+ Rich messaging including support for emojis and formatting
+ Consumer-grade search experience via AI Search applications.
#### Version 1.0.1 - February 2021
New: Enable brands to engage with their customers using the WhatsApp messaging app. The app requires subscription to the Twilio services.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-conversational-sms-int-aws-end-user-msg.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-conversational-sms-int-aws-end-user-msg.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-conversational-sms-int-aws-end-user-msg.html | Conversational SMS Integration with AWS End User Messaging release notes | Version history for the Conversational SMS Integration with AWS End User Messaging application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-conversational-sms-int-aws-end-user-msg.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-conversational-sms-int-aws-end-user-msg.html"><body id="store-rn-csm-conversational-sms-int-aws-end-user-msg"><main role="main"><article role="article" class="dita" id="store-rn-csm-conversational-sms-int-aws-end-user-msg" aria-labelledby="title_store-rn-csm-conversational-sms-int-aws-end-user-msg">
<h1 class="title topictitle1" id="title_store-rn-csm-conversational-sms-int-aws-end-user-msg">Conversational SMS Integration with AWS End User Messaging release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Conversational SMS Integration with AWS End User Messaging application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-conversational-sms-int-aws-end-user-msg__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d75941e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.2 - February 2025</dt>
<dd class="dd" id="store-rn-csm-conversational-sms-int-aws-end-user-msg__latest-store-rn-csm-conversational-sms-int-aws-end-user-msg">This app enables end users to interact with ServiceNow Virtual Agent and live agents through an SMS interface using the AWS End User Messaging service as SMS
provider.</dd>
</dl>
</section>
</div>
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} | # Conversational SMS Integration with AWS End User Messaging release notes
Version history for the Conversational SMS Integration with AWS End User Messaging application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.2 - February 2025
This app enables end users to interact with ServiceNow Virtual Agent and live agents through an SMS interface using the AWS End User Messaging service as SMS
provider.
| ---
title: Conversational SMS Integration with AWS End User Messaging release notes
description: Version history for the Conversational SMS Integration with AWS End User
Messaging application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Conversational SMS Integration with AWS End User Messaging release notes
Version history for the Conversational SMS Integration with AWS End User Messaging application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.2 - February 2025
This app enables end users to interact with ServiceNow Virtual Agent and live agents through an SMS interface using the AWS End User Messaging service as SMS
provider.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-convo-int-google-chat.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-convo-int-google-chat.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-convo-int-google-chat.html | Conversational Integration with Google chat release notes | Version history for the Conversational Integration with Google chat application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-convo-int-google-chat.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-convo-int-google-chat.html"><body id="store-rn-csm-convo-int-google-chat"><main role="main"><article role="article" class="dita" id="store-rn-csm-convo-int-google-chat" aria-labelledby="title_store-rn-csm-convo-int-google-chat">
<h1 class="title topictitle1" id="title_store-rn-csm-convo-int-google-chat">Conversational Integration with <span class="ph">Google chat</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Conversational Integration with <span class="ph">Google chat</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-convo-int-google-chat__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
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<section class="section"><h2 id="d500126e68" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.0 - August 2025</dt>
<dd class="dd">Enable end users to create and follow up on ServiceNow requests, receive notifications, and engage with Virtual Agent and live agents directly from within the Google Chat messaging app.</dd>
</dl>
</section>
</div>
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} | # Conversational Integration with Google chat release notes
Version history for the Conversational Integration with Google chat application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - August 2025
Enable end users to create and follow up on ServiceNow requests, receive notifications, and engage with Virtual Agent and live agents directly from within the Google Chat messaging app.
| ---
title: Conversational Integration with Google chat release notes
description: Version history for the Conversational Integration with Google chat application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Conversational Integration with Google chat release notes
Version history for the Conversational Integration with Google chat application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - August 2025
Enable end users to create and follow up on ServiceNow requests, receive notifications, and engage with Virtual Agent and live agents directly from within the Google Chat messaging app.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-convo-int-google-msg.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-convo-int-google-msg.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-convo-int-google-msg.html | Conversational Integration with Google Business Messages release notes | Version history for the Conversational Integration with Google Business Messages application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-convo-int-google-msg.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-convo-int-google-msg.html"><body id="store-rn-csm-convo-int-google-msg"><main role="main"><article role="article" class="dita" id="store-rn-csm-convo-int-google-msg" aria-labelledby="title_store-rn-csm-convo-int-google-msg">
<h1 class="title topictitle1" id="title_store-rn-csm-convo-int-google-msg"><span class="ph">Conversational Integration with Google Business Messages</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Conversational Integration with Google Business Messages</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-convo-int-google-msg__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d477340e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.1 - February 2024</dt>
<dd class="dd" id="store-rn-csm-convo-int-google-msg__latest-store-rn-csm-convo-int-google-msg">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.0.2 - August 2023</dt>
<dd class="dd"><p class="p">Minor fixes.</p></dd>
<dt class="dt dlterm">Version 1.0.0 - February 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-csm-convo-int-google-msg__ul_k52_sgb_mxb">
<li class="li">ServiceNow Conversational Integration with Google Business Messages enables brands to engage with their customers using Google Business Messages.</li>
<li class="li">New:<ul class="ul" id="store-rn-csm-convo-int-google-msg__ul_gqr_sgb_mxb">
<li class="li">Customer-initiated conversations</li>
<li class="li">Agent-initiated conversations</li>
<li class="li">System-initiated conversations</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Conversational Integration with Google Business Messages release notes
Version history for the Conversational Integration with Google Business Messages application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.1 - February 2024
Minor fixes.
#### Version 1.0.2 - August 2023
Minor fixes.
#### Version 1.0.0 - February 2023
* ServiceNow Conversational Integration with Google Business Messages enables brands to engage with their customers using Google Business Messages.
* New:
+ Customer-initiated conversations
+ Agent-initiated conversations
+ System-initiated conversations
| ---
title: Conversational Integration with Google Business Messages release notes
description: Version history for the Conversational Integration with Google Business
Messages application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Conversational Integration with Google Business Messages release notes
Version history for the Conversational Integration with Google Business Messages application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.1 - February 2024
Minor fixes.
#### Version 1.0.2 - August 2023
Minor fixes.
#### Version 1.0.0 - February 2023
* ServiceNow Conversational Integration with Google Business Messages enables brands to engage with their customers using Google Business Messages.
* New:
+ Customer-initiated conversations
+ Agent-initiated conversations
+ System-initiated conversations
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-cust-service-install-base-characteristics.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-cust-service-install-base-characteristics.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-cust-service-install-base-characteristics.html | Customer Service Install Base Characteristics release notes | Version history for the Customer Service Install Base Characteristics application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-cust-service-install-base-characteristics.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-cust-service-install-base-characteristics.html"><body id="store-rn-csm-cust-service-install-base-characteristics"><main role="main"><article role="article" class="dita" id="store-rn-csm-cust-service-install-base-characteristics" aria-labelledby="title_store-rn-csm-cust-service-install-base-characteristics">
<h1 class="title topictitle1" id="title_store-rn-csm-cust-service-install-base-characteristics"><span class="ph">Customer Service</span> Install Base Characteristics release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Customer Service</span> Install Base Characteristics application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-cust-service-install-base-characteristics__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d368041e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.1.0 - May 2025</dt>
<dd class="dd" id="store-rn-csm-cust-service-install-base-characteristics__latest-store-rn-csm-cust-service-install-base-characteristics">Fixed: Minor improvements.</dd>
<dt class="dt dlterm">Version 2.0.1 - February 2025</dt>
<dd class="dd">Install base characteristics enables customers to capture characteristics for their install bases.</dd>
</dl>
</section>
</div>
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} | # Customer Service Install Base Characteristics release notes
Version history for the Customer Service Install Base Characteristics application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.1.0 - May 2025
Fixed: Minor improvements.
#### Version 2.0.1 - February 2025
Install base characteristics enables customers to capture characteristics for their install bases.
| ---
title: Customer Service Install Base Characteristics release notes
description: Version history for the Customer Service Install Base Characteristics
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Customer Service Install Base Characteristics release notes
Version history for the Customer Service Install Base Characteristics application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.1.0 - May 2025
Fixed: Minor improvements.
#### Version 2.0.1 - February 2025
Install base characteristics enables customers to capture characteristics for their install bases.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-customer-central.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-customer-central.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-customer-central.html | Customer Central release notes | Version history for the Customer Central application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-customer-central.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-customer-central.html"><body id="store-rn-csm-customer-central"><main role="main"><article role="article" class="dita" id="store-rn-csm-customer-central" aria-labelledby="title_store-rn-csm-customer-central">
<h1 class="title topictitle1" id="title_store-rn-csm-customer-central">Customer Central release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Customer Central application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-customer-central__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d430910e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 29.0.1 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Real-Time updates in Customer History</li>
<li class="li">Configure background colour for icon in activity type</li>
<li class="li">Configure activity grouping time period to quarterly or yearly</li>
<li class="li">Display activities with activity creation date via configuration</li>
<li class="li">Customer Activity has been renamed to Customer History</li>
<li class="li">Security bug fix in Customer Information</li>
</ul></dd>
<dt class="dt dlterm">Version 28.0.4 - June 2025</dt>
<dd class="dd" id="store-rn-csm-customer-central__latest-store-rn-csm-customer-central">Bug fixes.</dd>
<dt class="dt dlterm">Version 28.0.2 - May 2025</dt>
<dd class="dd">Guided setup available for Customer Activity configuration</dd>
<dt class="dt dlterm">Version 27.3.1 - February 2025</dt>
<dd class="dd">Customer Central provides important customer context into one central view for an agent. Configurable customer activities and information ensure an optimized workspace tailored to
customer interactions. With all essential data readily accessible, agents can focus on resolving issues, understanding context, and taking decisive action efficiently.</dd>
</dl>
</section>
</div>
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} | # Customer Central release notes
Version history for the Customer Central application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 29.0.1 - August 2025
* Real-Time updates in Customer History
* Configure background colour for icon in activity type
* Configure activity grouping time period to quarterly or yearly
* Display activities with activity creation date via configuration
* Customer Activity has been renamed to Customer History
* Security bug fix in Customer Information
#### Version 28.0.4 - June 2025
Bug fixes.
#### Version 28.0.2 - May 2025
Guided setup available for Customer Activity configuration
#### Version 27.3.1 - February 2025
Customer Central provides important customer context into one central view for an agent. Configurable customer activities and information ensure an optimized workspace tailored to
customer interactions. With all essential data readily accessible, agents can focus on resolving issues, understanding context, and taking decisive action efficiently.
| ---
title: Customer Central release notes
description: Version history for the Customer Central application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Customer Central release notes
Version history for the Customer Central application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 29.0.1 - August 2025
* Real-Time updates in Customer History
* Configure background colour for icon in activity type
* Configure activity grouping time period to quarterly or yearly
* Display activities with activity creation date via configuration
* Customer Activity has been renamed to Customer History
* Security bug fix in Customer Information
#### Version 28.0.4 - June 2025
Bug fixes.
#### Version 28.0.2 - May 2025
Guided setup available for Customer Activity configuration
#### Version 27.3.1 - February 2025
Customer Central provides important customer context into one central view for an agent. Configurable customer activities and information ensure an optimized workspace tailored to
customer interactions. With all essential data readily accessible, agents can focus on resolving issues, understanding context, and taking decisive action efficiently.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-customer-contracts-entitlements.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-customer-contracts-entitlements.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-customer-contracts-entitlements.html | Customer Contracts and Entitlements release notes | Version history for the Customer Contracts and Entitlements application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-customer-contracts-entitlements.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-customer-contracts-entitlements.html"><body id="store-rn-csm-customer-contracts-entitlements"><main role="main"><article role="article" class="dita" id="store-rn-csm-customer-contracts-entitlements" aria-labelledby="title_store-rn-csm-customer-contracts-entitlements">
<h1 class="title topictitle1" id="title_store-rn-csm-customer-contracts-entitlements">Customer Contracts and Entitlements release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Customer Contracts and Entitlements application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-customer-contracts-entitlements__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d437243e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 11.0.0 - August 2025 (Yokohama, Zurich)</dt>
<dd class="dd">New: Data model improvements to support advanced lifecycle change management workflows.</dd>
<dt class="dt dlterm">Version 10.0.0 - August 2025 (Xanadu)</dt>
<dd class="dd">New: Data model improvements to support advanced lifecycle change management workflows.</dd>
<dt class="dt dlterm">Version 9.0.0 - May 2025 (Yokohama)</dt>
<dd class="dd" id="store-rn-csm-customer-contracts-entitlements__latest-store-rn-csm-customer-contracts-entitlements">New: Added new fields to capture renewal pricing information.</dd>
<dt class="dt dlterm">Version 8.0.0 - May 2025 (Xanadu, Washington DC)</dt>
<dd class="dd">New: Added new fields to capture renewal pricing information.</dd>
<dt class="dt dlterm">Version 7.0.0 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-csm-customer-contracts-entitlements__ul_v51_b42_d2c">
<li class="li">Added subscription pricing and location information on contract lines and entitlements</li>
<li class="li">Added a new workspace view for service contracts and entitlements in Customer Service Management workspace</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.0.0 - November 2024</dt>
<dd class="dd">New: Minor updates including support for product specification on contract lines.</dd>
<dt class="dt dlterm">Version 3.0.0 - August 2024</dt>
<dd class="dd">New: Includes minor updates to support covered products related workflows.</dd>
<dt class="dt dlterm">Version 2.0.2 - May 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Ability to create parent-child relationship in service contract lines</li>
<li class="li">Corresponding updates to APIs</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.1 - February 2024</dt>
<dd class="dd"><p class="p">Customer Contracts and Entitlements application provides data model to store contracts, contract lines, and entitlements. Contracts from external systems can be imported using specifically designed APIs.</p></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Customer Contracts and Entitlements release notes
Version history for the Customer Contracts and Entitlements application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 11.0.0 - August 2025 (Yokohama, Zurich)
New: Data model improvements to support advanced lifecycle change management workflows.
#### Version 10.0.0 - August 2025 (Xanadu)
New: Data model improvements to support advanced lifecycle change management workflows.
#### Version 9.0.0 - May 2025 (Yokohama)
New: Added new fields to capture renewal pricing information.
#### Version 8.0.0 - May 2025 (Xanadu, Washington DC)
New: Added new fields to capture renewal pricing information.
#### Version 7.0.0 - February 2025
* New:
+ Added subscription pricing and location information on contract lines and entitlements
+ Added a new workspace view for service contracts and entitlements in Customer Service Management workspace
#### Version 4.0.0 - November 2024
New: Minor updates including support for product specification on contract lines.
#### Version 3.0.0 - August 2024
New: Includes minor updates to support covered products related workflows.
#### Version 2.0.2 - May 2024
* New:
+ Ability to create parent-child relationship in service contract lines
+ Corresponding updates to APIs
#### Version 1.0.1 - February 2024
Customer Contracts and Entitlements application provides data model to store contracts, contract lines, and entitlements. Contracts from external systems can be imported using specifically designed APIs.
| ---
title: Customer Contracts and Entitlements release notes
description: Version history for the Customer Contracts and Entitlements application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Customer Contracts and Entitlements release notes
Version history for the Customer Contracts and Entitlements application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 11.0.0 - August 2025 (Yokohama, Zurich)
New: Data model improvements to support advanced lifecycle change management workflows.
#### Version 10.0.0 - August 2025 (Xanadu)
New: Data model improvements to support advanced lifecycle change management workflows.
#### Version 9.0.0 - May 2025 (Yokohama)
New: Added new fields to capture renewal pricing information.
#### Version 8.0.0 - May 2025 (Xanadu, Washington DC)
New: Added new fields to capture renewal pricing information.
#### Version 7.0.0 - February 2025
* New:
+ Added subscription pricing and location information on contract lines and entitlements
+ Added a new workspace view for service contracts and entitlements in Customer Service Management workspace
#### Version 4.0.0 - November 2024
New: Minor updates including support for product specification on contract lines.
#### Version 3.0.0 - August 2024
New: Includes minor updates to support covered products related workflows.
#### Version 2.0.2 - May 2024
* New:
+ Ability to create parent-child relationship in service contract lines
+ Corresponding updates to APIs
#### Version 1.0.1 - February 2024
Customer Contracts and Entitlements application provides data model to store contracts, contract lines, and entitlements. Contracts from external systems can be imported using specifically designed APIs.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-customer-lifecycle-mgmt-self-service.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-customer-lifecycle-mgmt-self-service.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-customer-lifecycle-mgmt-self-service.html | Customer Life Cycle Management Self Service release notes | Version history for the Customer Life Cycle Management Self Service application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-customer-lifecycle-mgmt-self-service.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-customer-lifecycle-mgmt-self-service.html"><body id="store-rn-csm-customer-lifecycle-mgmt-self-service"><main role="main"><article role="article" class="dita" id="store-rn-csm-customer-lifecycle-mgmt-self-service" aria-labelledby="title_store-rn-csm-customer-lifecycle-mgmt-self-service">
<h1 class="title topictitle1" id="title_store-rn-csm-customer-lifecycle-mgmt-self-service">Customer Life Cycle Management Self Service release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Customer Life Cycle Management Self Service application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-customer-lifecycle-mgmt-self-service__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d432761e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.0 - May 2025</dt>
<dd class="dd" id="store-rn-csm-customer-lifecycle-mgmt-self-service__latest-store-rn-csm-customer-lifecycle-mgmt-self-service">Provides access to customer lifecycle management workflows on portal.</dd>
</dl>
</section>
</div>
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} | # Customer Life Cycle Management Self Service release notes
Version history for the Customer Life Cycle Management Self Service application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - May 2025
Provides access to customer lifecycle management workflows on portal.
| ---
title: Customer Life Cycle Management Self Service release notes
description: Version history for the Customer Life Cycle Management Self Service application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Customer Life Cycle Management Self Service release notes
Version history for the Customer Life Cycle Management Self Service application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - May 2025
Provides access to customer lifecycle management workflows on portal.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-customer-lifecycle-mgmt-workflows.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-customer-lifecycle-mgmt-workflows.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-customer-lifecycle-mgmt-workflows.html | Customer Life Cycle Management Workflows release notes | Version history for the Customer Life Cycle Management Workflows application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-customer-lifecycle-mgmt-workflows.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-customer-lifecycle-mgmt-workflows.html"><body id="store-rn-csm-customer-lifecycle-mgmt-workflows"><main role="main"><article role="article" class="dita" id="store-rn-csm-customer-lifecycle-mgmt-workflows" aria-labelledby="title_store-rn-csm-customer-lifecycle-mgmt-workflows">
<h1 class="title topictitle1" id="title_store-rn-csm-customer-lifecycle-mgmt-workflows">Customer Life Cycle Management Workflows release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Customer Life Cycle Management Workflows application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-customer-lifecycle-mgmt-workflows__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d413959e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 4.3.0 - August 2025</dt>
<dd class="dd">
<p class="p">New:</p>
<ul class="ul">
<li class="li">Improved mappings to support Delta pricing in the MACD Flows. <ul class="ul">
<li class="li">Added Sold Product Adjustment table entity mappings to the MACD Flows.</li>
</ul>
</li>
</ul>
<p class="p">Changed:</p>
<ul class="ul">
<li class="li">Expanded support for the following columns in the Order to SP and Quote to SP MACD Flows. <ul class="ul">
<li class="li">
<ul class="ul">
<li class="li">Unit base price</li>
<li class="li">Unit list price</li>
<li class="li">Sales agreement line</li>
</ul>
</li>
</ul>
</li>
</ul>
<p class="p">Fixes: Fixed minor bugs.</p>
</dd>
<dt class="dt dlterm">Version 2.3.0 - August 2025</dt>
<dd class="dd">Fixed: Minor fixes and improvements.</dd>
<dt class="dt dlterm">Version 4.2.0 - May 2025</dt>
<dd class="dd" id="store-rn-csm-customer-lifecycle-mgmt-workflows__latest-store-rn-csm-customer-lifecycle-mgmt-workflows">Minor fixes and improvements.</dd>
<dt class="dt dlterm">Version 2.2.0 - May 2025</dt>
<dd class="dd">Minor fixes and improvements.</dd>
<dt class="dt dlterm">Version 4.0.0 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Create a Modify, Suspend, Resume, and Disconnect order for single or multiple root product inventory records that are associated with a service specification.</li>
<li class="li">Select multiple root product inventories to perform the Modify action to create both orders and quotes.</li>
<li class="li">Track the status of the Modify, Suspend, Resume, and Disconnect flows on sold products and product inventory record by using the Sales and Order Management Request Tracker (sn_tmt_core_inbound_queue) table.</li>
<li class="li">The Specification class field on the Product Inventory related list provides information on whether the selected product inventory record has a product specification or service specification that is associated with it.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.0 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">MACD on Product Inventory records<ul class="ul" id="store-rn-csm-customer-lifecycle-mgmt-workflows__ul_lrb_pjw_cdc">
<li class="li">Perform Modify, Suspend, Resume, and Disconnect actions on product inventory records from the Product Inventories related list. <ul class="ul" id="store-rn-csm-customer-lifecycle-mgmt-workflows__ul_dsb_pjw_cdc">
<li class="li">Note: If you're using the Washington or Xanadu releases, you can manually add the Product Inventories related list. If you wish to retain both the Product Inventories and Sold Products related lists, you can filter
out the product inventory records from the Sold Products list and then use the Product Inventories related list to perform MACD actions. The Product Inventories related list will be available out of the box starting
with the Yokohama release.</li>
</ul>
</li>
<li class="li">Enable quote or order generation with the Modify action on product inventory records.</li>
<li class="li">Enable the multi-selection of product inventory records to perform the Suspend, Resume, and Disconnect actions.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.1 - August 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-customer-lifecycle-mgmt-workflows__ul_fps_hzz_bcc">
<li class="li">New: MACD flows can be performed on sold products that have a specification associated with it. Upgrade to Xanadu to enable MACD flows for configuring sold products with specifications.</li>
<li class="li">Changed: Users can now select multiple sold products at the same time to trigger the Suspend, Resume, and Disconnect flows.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.1 - May 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Enable the creation of quotes through the sold product 'modify' flow.</li>
<li class="li">Changed: Sold product modify flow only resulted in order modifications in the version 1 release. Starting from version 2, the modify flow can result in a quote or an order, depending on the result of the decision table "Sold
Product Modify Flow Policy".</li>
<li class="li">Fixed: Performance enhancements in Order to Sold product flows.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.0 - February 2024</dt>
<dd class="dd"><p class="p">Provides workflows to manage the life cycle of sold products by updating their configurations and to suspend, resume, and disconnect the sold product to meet customer's business needs.</p></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-customer-lifecycle-mgmt-workflows.html\" id=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-customer-lifecycle-mgmt-workflows.html\"><body id=\"store-rn-csm-customer-lifecycle-mgmt-workflows\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-csm-customer-lifecycle-mgmt-workflows\" aria-labelledby=\"title_store-rn-csm-customer-lifecycle-mgmt-workflows\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-csm-customer-lifecycle-mgmt-workflows\">Customer Life Cycle Management Workflows release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Customer Life Cycle Management Workflows application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-csm-customer-lifecycle-mgmt-workflows__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d413959e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 4.3.0 - August 2025</dt>\n <dd class=\"dd\">\n <p class=\"p\">New:</p>\n <ul class=\"ul\">\n <li class=\"li\">Improved mappings to support Delta pricing in the MACD Flows. <ul class=\"ul\">\n <li class=\"li\">Added Sold Product Adjustment table entity mappings to the MACD Flows.</li>\n </ul>\n </li>\n </ul>\n <p class=\"p\">Changed:</p>\n <ul class=\"ul\">\n <li class=\"li\">Expanded support for the following columns in the Order to SP and Quote to SP MACD Flows. <ul class=\"ul\">\n <li class=\"li\">\n <ul class=\"ul\">\n <li class=\"li\">Unit base price</li>\n <li class=\"li\">Unit list price</li>\n <li class=\"li\">Sales agreement line</li>\n </ul>\n </li>\n </ul>\n </li>\n </ul>\n <p class=\"p\">Fixes: Fixed minor bugs.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.0 - August 2025</dt>\n <dd class=\"dd\">Fixed: Minor fixes and improvements.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.2.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-csm-customer-lifecycle-mgmt-workflows__latest-store-rn-csm-customer-lifecycle-mgmt-workflows\">Minor fixes and improvements.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.0 - May 2025</dt>\n <dd class=\"dd\">Minor fixes and improvements.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - February 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Create a Modify, Suspend, Resume, and Disconnect order for single or multiple root product inventory records that are associated with a service specification.</li>\n <li class=\"li\">Select multiple root product inventories to perform the Modify action to create both orders and quotes.</li>\n <li class=\"li\">Track the status of the Modify, Suspend, Resume, and Disconnect flows on sold products and product inventory record by using the Sales and Order Management Request Tracker (sn_tmt_core_inbound_queue) table.</li>\n <li class=\"li\">The Specification class field on the Product Inventory related list provides information on whether the selected product inventory record has a product specification or service specification that is associated with it.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">MACD on Product Inventory records<ul class=\"ul\" id=\"store-rn-csm-customer-lifecycle-mgmt-workflows__ul_lrb_pjw_cdc\">\n <li class=\"li\">Perform Modify, Suspend, Resume, and Disconnect actions on product inventory records from the Product Inventories related list. <ul class=\"ul\" id=\"store-rn-csm-customer-lifecycle-mgmt-workflows__ul_dsb_pjw_cdc\">\n <li class=\"li\">Note: If you're using the Washington or Xanadu releases, you can manually add the Product Inventories related list. If you wish to retain both the Product Inventories and Sold Products related lists, you can filter\n out the product inventory records from the Sold Products list and then use the Product Inventories related list to perform MACD actions. The Product Inventories related list will be available out of the box starting\n with the Yokohama release.</li>\n </ul>\n </li>\n <li class=\"li\">Enable quote or order generation with the Modify action on product inventory records.</li>\n <li class=\"li\">Enable the multi-selection of product inventory records to perform the Suspend, Resume, and Disconnect actions.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.1 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-csm-customer-lifecycle-mgmt-workflows__ul_fps_hzz_bcc\">\n <li class=\"li\">New: MACD flows can be performed on sold products that have a specification associated with it. Upgrade to Xanadu to enable MACD flows for configuring sold products with specifications.</li>\n <li class=\"li\">Changed: Users can now select multiple sold products at the same time to trigger the Suspend, Resume, and Disconnect flows.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.1 - May 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Enable the creation of quotes through the sold product 'modify' flow.</li>\n <li class=\"li\">Changed: Sold product modify flow only resulted in order modifications in the version 1 release. Starting from version 2, the modify flow can result in a quote or an order, depending on the result of the decision table "Sold\n Product Modify Flow Policy".</li>\n <li class=\"li\">Fixed: Performance enhancements in Order to Sold product flows.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - February 2024</dt>\n <dd class=\"dd\"><p class=\"p\">Provides workflows to manage the life cycle of sold products by updating their configurations and to suspend, resume, and disconnect the sold product to meet customer's business needs.</p></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Customer Life Cycle Management Workflows release notes
Version history for the Customer Life Cycle Management Workflows application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.3.0 - August 2025
New:
* Improved mappings to support Delta pricing in the MACD Flows.
+ Added Sold Product Adjustment table entity mappings to the MACD Flows.
Changed:
* Expanded support for the following columns in the Order to SP and Quote to SP MACD Flows.
+ - Unit base price
- Unit list price
- Sales agreement line
Fixes: Fixed minor bugs.
#### Version 2.3.0 - August 2025
Fixed: Minor fixes and improvements.
#### Version 4.2.0 - May 2025
Minor fixes and improvements.
#### Version 2.2.0 - May 2025
Minor fixes and improvements.
#### Version 4.0.0 - February 2025
* Create a Modify, Suspend, Resume, and Disconnect order for single or multiple root product inventory records that are associated with a service specification.
* Select multiple root product inventories to perform the Modify action to create both orders and quotes.
* Track the status of the Modify, Suspend, Resume, and Disconnect flows on sold products and product inventory record by using the Sales and Order Management Request Tracker (sn\_tmt\_core\_inbound\_queue) table.
* The Specification class field on the Product Inventory related list provides information on whether the selected product inventory record has a product specification or service specification that is associated with it.
#### Version 2.0.0 - November 2024
* MACD on Product Inventory records
+ Perform Modify, Suspend, Resume, and Disconnect actions on product inventory records from the Product Inventories related list.
- Note: If you're using the Washington or Xanadu releases, you can manually add the Product Inventories related list. If you wish to retain both the Product Inventories and Sold Products related lists, you can filter
out the product inventory records from the Sold Products list and then use the Product Inventories related list to perform MACD actions. The Product Inventories related list will be available out of the box starting
with the Yokohama release.
+ Enable quote or order generation with the Modify action on product inventory records.
+ Enable the multi-selection of product inventory records to perform the Suspend, Resume, and Disconnect actions.
#### Version 1.3.1 - August 2024
* New: MACD flows can be performed on sold products that have a specification associated with it. Upgrade to Xanadu to enable MACD flows for configuring sold products with specifications.
* Changed: Users can now select multiple sold products at the same time to trigger the Suspend, Resume, and Disconnect flows.
#### Version 1.2.1 - May 2024
* New: Enable the creation of quotes through the sold product 'modify' flow.
* Changed: Sold product modify flow only resulted in order modifications in the version 1 release. Starting from version 2, the modify flow can result in a quote or an order, depending on the result of the decision table "Sold
Product Modify Flow Policy".
* Fixed: Performance enhancements in Order to Sold product flows.
#### Version 1.0.0 - February 2024
Provides workflows to manage the life cycle of sold products by updating their configurations and to suspend, resume, and disconnect the sold product to meet customer's business needs.
| ---
title: Customer Life Cycle Management Workflows release notes
description: Version history for the Customer Life Cycle Management Workflows application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Customer Life Cycle Management Workflows release notes
Version history for the Customer Life Cycle Management Workflows application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.3.0 - August 2025
New:
* Improved mappings to support Delta pricing in the MACD Flows.
+ Added Sold Product Adjustment table entity mappings to the MACD Flows.
Changed:
* Expanded support for the following columns in the Order to SP and Quote to SP MACD Flows.
+ - Unit base price
- Unit list price
- Sales agreement line
Fixes: Fixed minor bugs.
#### Version 2.3.0 - August 2025
Fixed: Minor fixes and improvements.
#### Version 4.2.0 - May 2025
Minor fixes and improvements.
#### Version 2.2.0 - May 2025
Minor fixes and improvements.
#### Version 4.0.0 - February 2025
* Create a Modify, Suspend, Resume, and Disconnect order for single or multiple root product inventory records that are associated with a service specification.
* Select multiple root product inventories to perform the Modify action to create both orders and quotes.
* Track the status of the Modify, Suspend, Resume, and Disconnect flows on sold products and product inventory record by using the Sales and Order Management Request Tracker (sn\_tmt\_core\_inbound\_queue) table.
* The Specification class field on the Product Inventory related list provides information on whether the selected product inventory record has a product specification or service specification that is associated with it.
#### Version 2.0.0 - November 2024
* MACD on Product Inventory records
+ Perform Modify, Suspend, Resume, and Disconnect actions on product inventory records from the Product Inventories related list.
- Note: If you're using the Washington or Xanadu releases, you can manually add the Product Inventories related list. If you wish to retain both the Product Inventories and Sold Products related lists, you can filter
out the product inventory records from the Sold Products list and then use the Product Inventories related list to perform MACD actions. The Product Inventories related list will be available out of the box starting
with the Yokohama release.
+ Enable quote or order generation with the Modify action on product inventory records.
+ Enable the multi-selection of product inventory records to perform the Suspend, Resume, and Disconnect actions.
#### Version 1.3.1 - August 2024
* New: MACD flows can be performed on sold products that have a specification associated with it. Upgrade to Xanadu to enable MACD flows for configuring sold products with specifications.
* Changed: Users can now select multiple sold products at the same time to trigger the Suspend, Resume, and Disconnect flows.
#### Version 1.2.1 - May 2024
* New: Enable the creation of quotes through the sold product 'modify' flow.
* Changed: Sold product modify flow only resulted in order modifications in the version 1 release. Starting from version 2, the modify flow can result in a quote or an order, depending on the result of the decision table "Sold
Product Modify Flow Policy".
* Fixed: Performance enhancements in Order to Sold product flows.
#### Version 1.0.0 - February 2024
Provides workflows to manage the life cycle of sold products by updating their configurations and to suspend, resume, and disconnect the sold product to meet customer's business needs.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-customer-service-case-types.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-customer-service-case-types.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-customer-service-case-types.html | Customer Service Case Types release notes | Version history for the Customer Service Case Types application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-customer-service-case-types.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-customer-service-case-types.html"><body id="store-rn-csm-customer-service-case-types"><main role="main"><article role="article" class="dita" id="store-rn-csm-customer-service-case-types" aria-labelledby="title_store-rn-csm-customer-service-case-types">
<h1 class="title topictitle1" id="title_store-rn-csm-customer-service-case-types">Customer Service Case Types release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Customer Service Case Types application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-customer-service-case-types__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d154467e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.0.1 - August 2025</dt>
<dd class="dd">The Customer Service Case Types application enables customers to manage complex case processes by defining new case types. A case type represents an individual business process and is a collection of diverse inputs and tasks
that an agent performs to resolve customer requests.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Customer Service Case Types release notes
Version history for the Customer Service Case Types application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.1 - August 2025
The Customer Service Case Types application enables customers to manage complex case processes by defining new case types. A case type represents an individual business process and is a collection of diverse inputs and tasks
that an agent performs to resolve customer requests.
| ---
title: Customer Service Case Types release notes
description: Version history for the Customer Service Case Types application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Customer Service Case Types release notes
Version history for the Customer Service Case Types application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.1 - August 2025
The Customer Service Case Types application enables customers to manage complex case processes by defining new case types. A case type represents an individual business process and is a collection of diverse inputs and tasks
that an agent performs to resolve customer requests.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-customer-service-install-base-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-customer-service-install-base-mgmt.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-customer-service-install-base-mgmt.html | Customer Service Install Base Management release notes | Version history for the Customer Service Install Base Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-customer-service-install-base-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-customer-service-install-base-mgmt.html"><body id="store-rn-csm-customer-service-install-base-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-csm-customer-service-install-base-mgmt" aria-labelledby="title_store-rn-csm-customer-service-install-base-mgmt">
<h1 class="title topictitle1" id="title_store-rn-csm-customer-service-install-base-mgmt">Customer Service Install Base Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Customer Service Install Base Management application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-customer-service-install-base-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d459810e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.2.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-csm-customer-service-install-base-mgmt__ul_o54_d4d_yfc">
<li class="li">Support to capture provider service organization and unique identifier on the install base item table</li>
<li class="li">Support to capture pricing information and pricing adjustments on the sold product table</li>
</ul></li>
<li class="li">Changed: Support for the base table of install base item on the cmdb model category</li>
<li class="li">Fixed: Minor bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.1.2 - June 2025</dt>
<dd class="dd" id="store-rn-csm-customer-service-install-base-mgmt__latest-store-rn-csm-customer-service-install-base-mgmt">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 3.1.0 - May 2025</dt>
<dd class="dd">New: Data classifications for install base item and sold product tables.</dd>
<dt class="dt dlterm">Version 3.0.0 - February 2025</dt>
<dd class="dd">Enables customers to capture the current state of their install base and establish the relationship to any downstream entities that might impact their functioning.</dd>
</dl>
</section>
</div>
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} | # Customer Service Install Base Management release notes
Version history for the Customer Service Install Base Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.2.0 - August 2025
* New:
+ Support to capture provider service organization and unique identifier on the install base item table
+ Support to capture pricing information and pricing adjustments on the sold product table
* Changed: Support for the base table of install base item on the cmdb model category
* Fixed: Minor bug fixes
#### Version 3.1.2 - June 2025
Minor bug fixes.
#### Version 3.1.0 - May 2025
New: Data classifications for install base item and sold product tables.
#### Version 3.0.0 - February 2025
Enables customers to capture the current state of their install base and establish the relationship to any downstream entities that might impact their functioning.
| ---
title: Customer Service Install Base Management release notes
description: Version history for the Customer Service Install Base Management application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Customer Service Install Base Management release notes
Version history for the Customer Service Install Base Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.2.0 - August 2025
* New:
+ Support to capture provider service organization and unique identifier on the install base item table
+ Support to capture pricing information and pricing adjustments on the sold product table
* Changed: Support for the base table of install base item on the cmdb model category
* Fixed: Minor bug fixes
#### Version 3.1.2 - June 2025
Minor bug fixes.
#### Version 3.1.0 - May 2025
New: Data classifications for install base item and sold product tables.
#### Version 3.0.0 - February 2025
Enables customers to capture the current state of their install base and establish the relationship to any downstream entities that might impact their functioning.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-customer-service-portal.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-customer-service-portal.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-customer-service-portal.html | Customer Service Portal release notes | Version history for the Customer Service Portal on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-customer-service-portal.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-customer-service-portal.html"><body id="store-rn-csm-customer-service-portal"><main role="main"><article role="article" class="dita" id="store-rn-csm-customer-service-portal" aria-labelledby="title_store-rn-csm-customer-service-portal">
<h1 class="title topictitle1" id="title_store-rn-csm-customer-service-portal"><span class="ph">Customer Service</span> Portal release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Customer Service</span> Portal on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-customer-service-portal__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d222053e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 25.1.0 - August 2025</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 25.0.0 - May 2025</dt>
<dd class="dd" id="store-rn-csm-customer-service-portal__latest-store-rn-csm-customer-service-portal">Bug fixes.</dd>
<dt class="dt dlterm">Version 24.0.0 - February 2025</dt>
<dd class="dd">New: Includes a new business portal built using configurable widgets.</dd>
<dt class="dt dlterm">Version 23.8.2 - December 2024</dt>
<dd class="dd">Bug fixes and security fixes.</dd>
<dt class="dt dlterm">Version 23.4.1 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed security issues as per the security recommendations</li>
<li class="li">Accessibility fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 23.3.1 - January 2024</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 23.3.0 - November 2023</dt>
<dd class="dd">New: Added support for right-to-left languages.</dd>
<dt class="dt dlterm">Version 23.2.4 - August 2023</dt>
<dd class="dd">Fixes.</dd>
<dt class="dt dlterm">Version 23.2.3 - May 2023</dt>
<dd class="dd">Fixes.</dd>
<dt class="dt dlterm">Version 23.2.2 - March 2023</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 23.2.0 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-customer-service-portal__ul_lcw_rfb_mxb">
<li class="li">The Customer Service Portal supports business-to-business (B2B) organizations to support their customers. The portal provides out of the box self-service capabilities for customers to search information or request
assistance from a customer service agent.<ul class="ul" id="store-rn-csm-customer-service-portal__ul_iyr_sfb_mxb">
<li class="li">Customers can search knowledge articles, engage with community, create and manage cases, view products, initiate a chat with a chatbot or customer service agent and view publications.</li>
<li class="li">Customers can also manage their user profile, view assets and products and update their notification preferences.</li>
<li class="li">Administrators can create users, manage registration, login and user role for others in their organization, assign contact to an asset, view and update customer contact information.</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-customer-service-portal.html\" id=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-customer-service-portal.html\"><body id=\"store-rn-csm-customer-service-portal\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-csm-customer-service-portal\" aria-labelledby=\"title_store-rn-csm-customer-service-portal\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-csm-customer-service-portal\"><span class=\"ph\">Customer Service</span> Portal release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Customer Service</span> Portal on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-csm-customer-service-portal__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d222053e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 25.1.0 - August 2025</dt>\n <dd class=\"dd\">Bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 25.0.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-csm-customer-service-portal__latest-store-rn-csm-customer-service-portal\">Bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 24.0.0 - February 2025</dt>\n <dd class=\"dd\">New: Includes a new business portal built using configurable widgets.</dd>\n \n \n <dt class=\"dt dlterm\">Version 23.8.2 - December 2024</dt>\n <dd class=\"dd\">Bug fixes and security fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 23.4.1 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed security issues as per the security recommendations</li>\n <li class=\"li\">Accessibility fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 23.3.1 - January 2024</dt>\n <dd class=\"dd\">Bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 23.3.0 - November 2023</dt>\n <dd class=\"dd\">New: Added support for right-to-left languages.</dd>\n \n \n <dt class=\"dt dlterm\">Version 23.2.4 - August 2023</dt>\n <dd class=\"dd\">Fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 23.2.3 - May 2023</dt>\n <dd class=\"dd\">Fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 23.2.2 - March 2023</dt>\n <dd class=\"dd\">Bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 23.2.0 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-csm-customer-service-portal__ul_lcw_rfb_mxb\">\n <li class=\"li\">The Customer Service Portal supports business-to-business (B2B) organizations to support their customers. The portal provides out of the box self-service capabilities for customers to search information or request\n assistance from a customer service agent.<ul class=\"ul\" id=\"store-rn-csm-customer-service-portal__ul_iyr_sfb_mxb\">\n <li class=\"li\">Customers can search knowledge articles, engage with community, create and manage cases, view products, initiate a chat with a chatbot or customer service agent and view publications.</li>\n <li class=\"li\">Customers can also manage their user profile, view assets and products and update their notification preferences.</li>\n <li class=\"li\">Administrators can create users, manage registration, login and user role for others in their organization, assign contact to an asset, view and update customer contact information.</li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
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} | # Customer Service Portal release notes
Version history for the Customer Service Portal on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 25.1.0 - August 2025
Bug fixes.
#### Version 25.0.0 - May 2025
Bug fixes.
#### Version 24.0.0 - February 2025
New: Includes a new business portal built using configurable widgets.
#### Version 23.8.2 - December 2024
Bug fixes and security fixes.
#### Version 23.4.1 - May 2024
* Fixed security issues as per the security recommendations
* Accessibility fixes
#### Version 23.3.1 - January 2024
Bug fixes.
#### Version 23.3.0 - November 2023
New: Added support for right-to-left languages.
#### Version 23.2.4 - August 2023
Fixes.
#### Version 23.2.3 - May 2023
Fixes.
#### Version 23.2.2 - March 2023
Bug fixes.
#### Version 23.2.0 - February 2023
* The Customer Service Portal supports business-to-business (B2B) organizations to support their customers. The portal provides out of the box self-service capabilities for customers to search information or request
assistance from a customer service agent.
+ Customers can search knowledge articles, engage with community, create and manage cases, view products, initiate a chat with a chatbot or customer service agent and view publications.
+ Customers can also manage their user profile, view assets and products and update their notification preferences.
+ Administrators can create users, manage registration, login and user role for others in their organization, assign contact to an asset, view and update customer contact information.
| ---
title: Customer Service Portal release notes
description: Version history for the Customer Service Portal on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Customer Service Portal release notes
Version history for the Customer Service Portal on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 25.1.0 - August 2025
Bug fixes.
#### Version 25.0.0 - May 2025
Bug fixes.
#### Version 24.0.0 - February 2025
New: Includes a new business portal built using configurable widgets.
#### Version 23.8.2 - December 2024
Bug fixes and security fixes.
#### Version 23.4.1 - May 2024
* Fixed security issues as per the security recommendations
* Accessibility fixes
#### Version 23.3.1 - January 2024
Bug fixes.
#### Version 23.3.0 - November 2023
New: Added support for right-to-left languages.
#### Version 23.2.4 - August 2023
Fixes.
#### Version 23.2.3 - May 2023
Fixes.
#### Version 23.2.2 - March 2023
Bug fixes.
#### Version 23.2.0 - February 2023
* The Customer Service Portal supports business-to-business (B2B) organizations to support their customers. The portal provides out of the box self-service capabilities for customers to search information or request
assistance from a customer service agent.
+ Customers can search knowledge articles, engage with community, create and manage cases, view products, initiate a chat with a chatbot or customer service agent and view publications.
+ Customers can also manage their user profile, view assets and products and update their notification preferences.
+ Administrators can create users, manage registration, login and user role for others in their organization, assign contact to an asset, view and update customer contact information.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-customer-service-spm.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-customer-service-spm.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-customer-service-spm.html | Customer Service with Service Portfolio Management (SPM) release notes | Version history for the Customer Service with Service Portfolio Management (SPM) on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-customer-service-spm.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-customer-service-spm.html"><body id="store-rn-csm-customer-service-spm"><main role="main"><article role="article" class="dita" id="store-rn-csm-customer-service-spm" aria-labelledby="title_store-rn-csm-customer-service-spm">
<h1 class="title topictitle1" id="title_store-rn-csm-customer-service-spm"><span class="ph">Customer Service</span> with <span class="ph">Service Portfolio Management</span> (SPM) release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Customer Service</span> with <span class="ph">Service Portfolio Management</span> (SPM) on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-customer-service-spm__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d583263e73" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.1 - February 2025</dt>
<dd class="dd" id="store-rn-csm-customer-service-spm__latest-store-rn-csm-customer-service-spm">Provides an integration between Customer Service Management and Service Portfolio Management (SPM).</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Customer Service with Service Portfolio Management (SPM) release notes
Version history for the Customer Service with Service Portfolio Management (SPM) on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.1 - February 2025
Provides an integration between Customer Service Management and Service Portfolio Management (SPM).
| ---
title: Customer Service with Service Portfolio Management (SPM) release notes
description: Version history for the Customer Service with Service Portfolio Management
(SPM) on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Customer Service with Service Portfolio Management (SPM) release notes
Version history for the Customer Service with Service Portfolio Management (SPM) on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.1 - February 2025
Provides an integration between Customer Service Management and Service Portfolio Management (SPM).
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-data-classification.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-data-classification.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-data-classification.html | CSM Data Classification release notes | Version history for the CSM Data Classification application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-data-classification.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-data-classification.html"><body id="store-rn-csm-data-classification"><main role="main"><article role="article" class="dita" id="store-rn-csm-data-classification" aria-labelledby="title_store-rn-csm-data-classification">
<h1 class="title topictitle1" id="title_store-rn-csm-data-classification">CSM Data Classification release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the CSM Data Classification application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-data-classification__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d341508e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.0 - August 2025</dt>
<dd class="dd">The Data Classification Store Application is being developed to simplify the process for ServiceNow administrators to protect sensitive data within the platform. It aims to provide out-of-the-box (OOB) templates for SN
workflows and different compliances, which will help in quickly applying protection policies without the need for manual planning and inventory creation.</dd>
</dl>
</section>
</div>
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} | # CSM Data Classification release notes
Version history for the CSM Data Classification application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - August 2025
The Data Classification Store Application is being developed to simplify the process for ServiceNow administrators to protect sensitive data within the platform. It aims to provide out-of-the-box (OOB) templates for SN
workflows and different compliances, which will help in quickly applying protection policies without the need for manual planning and inventory creation.
| ---
title: CSM Data Classification release notes
description: Version history for the CSM Data Classification application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# CSM Data Classification release notes
Version history for the CSM Data Classification application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - August 2025
The Data Classification Store Application is being developed to simplify the process for ServiceNow administrators to protect sensitive data within the platform. It aims to provide out-of-the-box (OOB) templates for SN
workflows and different compliances, which will help in quickly applying protection policies without the need for manual planning and inventory creation.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-dynamic-related-records-config-ws.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-dynamic-related-records-config-ws.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-dynamic-related-records-config-ws.html | Dynamic Related Records for Configurable Workspace release notes | Version history for the Dynamic Related Records for Configurable Workspace application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-dynamic-related-records-config-ws.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-dynamic-related-records-config-ws.html"><body id="store-rn-csm-dynamic-related-records-config-ws"><main role="main"><article role="article" class="dita" id="store-rn-csm-dynamic-related-records-config-ws" aria-labelledby="title_store-rn-csm-dynamic-related-records-config-ws">
<h1 class="title topictitle1" id="title_store-rn-csm-dynamic-related-records-config-ws">Dynamic Related Records for <span class="ph">Configurable Workspace</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Dynamic Related Records for <span class="ph">Configurable Workspace</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-dynamic-related-records-config-ws__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d221437e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 25.4.4 - June 2024</dt>
<dd class="dd" id="store-rn-csm-dynamic-related-records-config-ws__latest-store-rn-csm-dynamic-related-records-config-ws">Security bug.</dd>
<dt class="dt dlterm">Version 25.4.3 - May 2024</dt>
<dd class="dd">Minor accessibility and security fixes.</dd>
<dt class="dt dlterm">Version 25.4.2 - March 2024</dt>
<dd class="dd">Minor localization improvements.</dd>
<dt class="dt dlterm">Version 25.4.1 - February 2024</dt>
<dd class="dd"><ul class="ul" id="store-rn-csm-dynamic-related-records-config-ws__ul_cws_rvk_d1c">
<li class="li">Displays related records in the contextual side panel in Configurable Workspace that dynamically change based on the context of the current record or playbook activity.</li>
<li class="li">The existing family release plugin (com.snc.uib.sn_dyn_rel_rec) is moved to a store release starting in Washington DC. Any new changes to the dynamic related records feature will be delivered via this store app.</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Dynamic Related Records for Configurable Workspace release notes
Version history for the Dynamic Related Records for Configurable Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 25.4.4 - June 2024
Security bug.
#### Version 25.4.3 - May 2024
Minor accessibility and security fixes.
#### Version 25.4.2 - March 2024
Minor localization improvements.
#### Version 25.4.1 - February 2024
* Displays related records in the contextual side panel in Configurable Workspace that dynamically change based on the context of the current record or playbook activity.
* The existing family release plugin (com.snc.uib.sn\_dyn\_rel\_rec) is moved to a store release starting in Washington DC. Any new changes to the dynamic related records feature will be delivered via this store app.
| ---
title: Dynamic Related Records for Configurable Workspace release notes
description: Version history for the Dynamic Related Records for Configurable Workspace
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Dynamic Related Records for Configurable Workspace release notes
Version history for the Dynamic Related Records for Configurable Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 25.4.4 - June 2024
Security bug.
#### Version 25.4.3 - May 2024
Minor accessibility and security fixes.
#### Version 25.4.2 - March 2024
Minor localization improvements.
#### Version 25.4.1 - February 2024
* Displays related records in the contextual side panel in Configurable Workspace that dynamically change based on the context of the current record or playbook activity.
* The existing family release plugin (com.snc.uib.sn\_dyn\_rel\_rec) is moved to a store release starting in Washington DC. Any new changes to the dynamic related records feature will be delivered via this store app.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-email-interaction-core.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-email-interaction-core.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-email-interaction-core.html | Email Interaction Core release notes | Version history for the Email Interaction Core application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-email-interaction-core.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-email-interaction-core.html"><body id="store-rn-csm-email-interaction-core"><main role="main"><article role="article" class="dita" id="store-rn-csm-email-interaction-core" aria-labelledby="title_store-rn-csm-email-interaction-core">
<h1 class="title topictitle1" id="title_store-rn-csm-email-interaction-core">Email Interaction Core release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Email Interaction Core application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-email-interaction-core__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d352383e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.1 - May 2025</dt>
<dd class="dd" id="store-rn-csm-email-interaction-core__latest-store-rn-csm-email-interaction-core">Fixed: Minor issues.</dd>
<dt class="dt dlterm">Version 1.0.0 - February 2025</dt>
<dd class="dd">Email Interaction core provides the data model required to create email interactions.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Email Interaction Core release notes
Version history for the Email Interaction Core application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - May 2025
Fixed: Minor issues.
#### Version 1.0.0 - February 2025
Email Interaction core provides the data model required to create email interactions.
| ---
title: Email Interaction Core release notes
description: Version history for the Email Interaction Core application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Email Interaction Core release notes
Version history for the Email Interaction Core application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - May 2025
Fixed: Minor issues.
#### Version 1.0.0 - February 2025
Email Interaction core provides the data model required to create email interactions.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-email-interaction-csm.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-email-interaction-csm.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-email-interaction-csm.html | Email Interaction for CSM release notes | Version history for the Email Interaction for CSM application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-email-interaction-csm.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-email-interaction-csm.html"><body id="store-rn-csm-email-interaction-csm"><main role="main"><article role="article" class="dita" id="store-rn-csm-email-interaction-csm" aria-labelledby="title_store-rn-csm-email-interaction-csm">
<h1 class="title topictitle1" id="title_store-rn-csm-email-interaction-csm">Email Interaction for CSM release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Email Interaction for CSM application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-email-interaction-csm__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d105782e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.3.0 - August 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-email-interaction-csm__ul_wfz_kbv_zfc">
<li class="li">Several improvements have been made to the Email Interaction agent experience:<ul class="ul" id="store-rn-csm-email-interaction-csm__ul_xtw_lbv_zfc">
<li class="li">A New Activity marker highlights the latest conversation.</li>
<li class="li">A modeless dialog allows email replies without disrupting workflow.</li>
<li class="li">A compact header emphasizes key message details.</li>
<li class="li">The activity stream now displays only the latest reply for each email.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.0 - May 2025</dt>
<dd class="dd" id="store-rn-csm-email-interaction-csm__latest-store-rn-csm-email-interaction-csm">
<ul class="ul" id="store-rn-csm-email-interaction-csm__ul_mnt_fwv_bfc">
<li class="li">Minor Enhancements:<ul class="ul" id="store-rn-csm-email-interaction-csm__ul_omn_gwv_bfc">
<li class="li">Agents can view Contact Card and Customer History on the Email Interaction page.</li>
<li class="li">First Response wait time on an interaction gets populated when agent replies for the first time on an email interaction.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.0 - February 2025</dt>
<dd class="dd">Email Interaction for CSM enables creation of interactions from customer emails preventing the creation of duplicate and unnecessary cases. Email interactions provides a consistent
experience for agents across omnichannel interactions.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Email Interaction for CSM release notes
Version history for the Email Interaction for CSM application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.0 - August 2025
* Several improvements have been made to the Email Interaction agent experience:
+ A New Activity marker highlights the latest conversation.
+ A modeless dialog allows email replies without disrupting workflow.
+ A compact header emphasizes key message details.
+ The activity stream now displays only the latest reply for each email.
#### Version 1.1.0 - May 2025
* Minor Enhancements:
+ Agents can view Contact Card and Customer History on the Email Interaction page.
+ First Response wait time on an interaction gets populated when agent replies for the first time on an email interaction.
#### Version 1.0.0 - February 2025
Email Interaction for CSM enables creation of interactions from customer emails preventing the creation of duplicate and unnecessary cases. Email interactions provides a consistent
experience for agents across omnichannel interactions.
| ---
title: Email Interaction for CSM release notes
description: Version history for the Email Interaction for CSM application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Email Interaction for CSM release notes
Version history for the Email Interaction for CSM application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.0 - August 2025
* Several improvements have been made to the Email Interaction agent experience:
+ A New Activity marker highlights the latest conversation.
+ A modeless dialog allows email replies without disrupting workflow.
+ A compact header emphasizes key message details.
+ The activity stream now displays only the latest reply for each email.
#### Version 1.1.0 - May 2025
* Minor Enhancements:
+ Agents can view Contact Card and Customer History on the Email Interaction page.
+ First Response wait time on an interaction gets populated when agent replies for the first time on an email interaction.
#### Version 1.0.0 - February 2025
Email Interaction for CSM enables creation of interactions from customer emails preventing the creation of duplicate and unnecessary cases. Email interactions provides a consistent
experience for agents across omnichannel interactions.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-engagement-messenger.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-engagement-messenger.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-engagement-messenger.html | Engagement Messenger release notes | Version history for the Customer Service Management Engagement Messenger on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-engagement-messenger.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-engagement-messenger.html"><body id="store-rn-csm-engagement-messenger"><main role="main"><article role="article" class="dita" id="store-rn-csm-engagement-messenger" aria-labelledby="title_store-rn-csm-engagement-messenger">
<h1 class="title topictitle1" id="title_store-rn-csm-engagement-messenger"><span class="ph">Engagement Messenger</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Customer Service Management</span>
<span class="ph">Engagement Messenger</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-engagement-messenger__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d152437e66" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 5.10.0 - August 2025</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 5.9.0 - May 2025</dt>
<dd class="dd" id="store-rn-csm-engagement-messenger__latest-store-rn-csm-engagement-messenger">New: The Now Assist in Virtual Agent chat support is enabled in Engagement Messenger.</dd>
<dt class="dt dlterm">Version 5.8.1 - November 2024</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 5.7.3 - August 2024</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 5.7.1 - July 2024</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 5.7.0 - May 2024</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 5.5.5 - April 2024</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 5.5.3 - March 2024</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 5.6.0 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Extend the self-service capabilities to your native mobile apps (Android and iOS) by embedding Engagement Messenger using mobile software development kit (SDK).</li>
<li class="li">Bug fixes.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.5.1 - January 2024</dt>
<dd class="dd">Fixes.</dd>
<dt class="dt dlterm">Version 5.5.0 - November 2023</dt>
<dd class="dd">Fixes.</dd>
<dt class="dt dlterm">Version 5.4.0 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Added ability to send email notification for unread messages.</li>
<li class="li">Enabled remote table support in the Configurable Cards feature to display records from third-party sources.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.3.1 - June 2023</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 5.3.0 - May 2023</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 5.2.2 - March 2023</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 5.2.0 - February 2023</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 5.1.2 - September 2022</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 5.1.0 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-engagement-messenger__ul_rpb_m41_h5b">
<li class="li">New: <ul class="ul">
<li class="li">Added locale support to display Engagement Messenger in the language of the parent website</li>
<li class="li">Smart links support to make knowledge, catalog, and case links shared through VA compatible with Engagement Messenger</li>
</ul></li>
<li class="li">Changed: <ul class="ul" id="store-rn-csm-engagement-messenger__ul_yqx_q41_h5b">
<li class="li">Added support to notify a user when they try to switch chats during an active conversation</li>
<li class="li">Added the ability to edit name of a custom feature added to Engagement Messenger</li>
<li class="li">Added support to delete custom features added to Engagement Messenger</li>
<li class="li">Added support to show knowledge article link as a KB number</li>
</ul></li>
<li class="li">Fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.2 - June 2022</dt>
<dd class="dd">Fixed: Includes fixes to address issues.</dd>
<dt class="dt dlterm">Version 5.0.0 - May 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-csm-engagement-messenger__ul_vwq_db4_jtb">
<li class="li">Support for Next Experience UI in the guided configuration view, in the San Diego release</li>
<li class="li">Added Proactive Recommendations functionality to receive and display proactive knowledge articles or service catalog recommendations based on AI search</li>
<li class="li">Added ability to view data from any ServiceNow table</li>
<li class="li">Added ability to open a portal page and also add a list of links</li>
</ul></li>
<li class="li">Fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.1 - February 2022</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 4.0.0 - December 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-engagement-messenger__ul_lrd_xjv_vrb">
<li class="li">New:<ul class="ul" id="store-rn-csm-engagement-messenger__ul_qpq_yjv_vrb">
<li class="li">Added asynchronous chat support to enable persistent conversation between the agent and the customer regardless of their availability</li>
<li class="li">Added functionality to customise the icons and hyperlinks colours in Engagement Messenger</li>
<li class="li">Added ability to configure the message to be shown in Engagement Messenger when the chat is offline</li>
<li class="li">Added support to include hyperlinks within the greeting message to make it easier to access information</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.1.1 - August 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-engagement-messenger__ul_j2r_5qn_v4b">
<li class="li">New: <ul class="ul" id="store-rn-csm-engagement-messenger__ul_ypd_cwg_mqb">
<li class="li">Added functionality to initiate specific actions like create a case, view knowledge, and so on</li>
<li class="li">Added support to pass context from an external website to launch workflows such as initiate product-specific chat</li>
<li class="li">Flexibility to launch Engagement Messenger using custom buttons and URL parameters. Introduced default translations for Engagement Messenger to support multiple languages</li>
</ul></li>
<li class="li">Fixed: Fixed bugs to resolve known issues and to improve overall user experience</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.3 - March 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-engagement-messenger__ul_ik5_1wg_mqb">
<li class="li">New: <ul class="ul" id="store-rn-csm-engagement-messenger__ul_jk5_1wg_mqb">
<li class="li">Book an appointment for walk-up to support centers</li>
<li class="li">Request a field service appointment</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.0 - January 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-engagement-messenger__ul_o4h_lyr_p4b">
<li class="li">New:<ul class="ul" id="store-rn-csm-engagement-messenger__ul_a4j_3yr_p4b">
<li class="li">Engagement Messenger configuration <ul class="ul" id="store-rn-csm-engagement-messenger__ul_l1r_3yr_p4b">
<li class="li">Configure your Engagement Messenger module using guided configuration</li>
<li class="li">Review your configuration using the live preview functionality with views for both guest and authenticated users</li>
<li class="li">Enable collecting user behavior analytics from Engagement Messenger on your third-party website</li>
<li class="li">Configure the behavior for the new Catalog feature</li>
<li class="li">Share the source code of your Engagement Messenger configuration to others via an email Engagement Messenger user experience</li>
<li class="li">Consumers can now browse through different catalogs and create tickets from predefined catalogs</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.0 - January 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">
<p class="p"><span class="ph">ServiceNow®</span> Engagement Messenger seamlessly extends the ServiceNow customer self-service experience to third-party portals.</p>
<ul class="ul" id="store-rn-csm-engagement-messenger__ul_pcb_2mh_g4b">
<li class="li">It provides an in-context experience on existing websites or mobile websites for customers to access services.</li>
<li class="li">It allows the integration of customer support capabilities via no or low code configuration.</li>
<li class="li">It goes beyond single widgets to provide a pre-packaged set of capabilities, empowering customers to resolve issues faster.</li>
</ul>
<p class="p">ServiceNow users can now manage the end-to-end user self-service experience in one central location, from within ServiceNow, and deploy that experience where it’s most convenient for their end-customers.</p>
</li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-engagement-messenger.html\" id=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-engagement-messenger.html\"><body id=\"store-rn-csm-engagement-messenger\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-csm-engagement-messenger\" aria-labelledby=\"title_store-rn-csm-engagement-messenger\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-csm-engagement-messenger\"><span class=\"ph\">Engagement Messenger</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Customer Service Management</span>\n <span class=\"ph\">Engagement Messenger</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-csm-engagement-messenger__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d152437e66\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 5.10.0 - August 2025</dt>\n <dd class=\"dd\">Bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.9.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-csm-engagement-messenger__latest-store-rn-csm-engagement-messenger\">New: The Now Assist in Virtual Agent chat support is enabled in Engagement Messenger.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.8.1 - November 2024</dt>\n <dd class=\"dd\">Bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.7.3 - August 2024</dt>\n <dd class=\"dd\">Bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.7.1 - July 2024</dt>\n <dd class=\"dd\">Bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.7.0 - May 2024</dt>\n <dd class=\"dd\">Bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.5.5 - April 2024</dt>\n <dd class=\"dd\">Bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.5.3 - March 2024</dt>\n <dd class=\"dd\">Bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.6.0 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Extend the self-service capabilities to your native mobile apps (Android and iOS) by embedding Engagement Messenger using mobile software development kit (SDK).</li>\n <li class=\"li\">Bug fixes.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.5.1 - January 2024</dt>\n <dd class=\"dd\">Fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.5.0 - November 2023</dt>\n <dd class=\"dd\">Fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.4.0 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Added ability to send email notification for unread messages.</li>\n <li class=\"li\">Enabled remote table support in the Configurable Cards feature to display records from third-party sources.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.3.1 - June 2023</dt>\n <dd class=\"dd\">Bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.3.0 - May 2023</dt>\n <dd class=\"dd\">Bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.2.2 - March 2023</dt>\n <dd class=\"dd\">Bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.2.0 - February 2023</dt>\n <dd class=\"dd\">Bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.2 - September 2022</dt>\n <dd class=\"dd\">Bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.0 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-csm-engagement-messenger__ul_rpb_m41_h5b\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">Added locale support to display Engagement Messenger in the language of the parent website</li>\n <li class=\"li\">Smart links support to make knowledge, catalog, and case links shared through VA compatible with Engagement Messenger</li>\n </ul></li>\n <li class=\"li\">Changed: <ul class=\"ul\" id=\"store-rn-csm-engagement-messenger__ul_yqx_q41_h5b\">\n <li class=\"li\">Added support to notify a user when they try to switch chats during an active conversation</li>\n <li class=\"li\">Added the ability to edit name of a custom feature added to Engagement Messenger</li>\n <li class=\"li\">Added support to delete custom features added to Engagement Messenger</li>\n <li class=\"li\">Added support to show knowledge article link as a KB number</li>\n </ul></li>\n <li class=\"li\">Fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.2 - June 2022</dt>\n <dd class=\"dd\">Fixed: Includes fixes to address issues.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.0 - May 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-csm-engagement-messenger__ul_vwq_db4_jtb\">\n <li class=\"li\">Support for Next Experience UI in the guided configuration view, in the San Diego release</li>\n <li class=\"li\">Added Proactive Recommendations functionality to receive and display proactive knowledge articles or service catalog recommendations based on AI search</li>\n <li class=\"li\">Added ability to view data from any ServiceNow table</li>\n <li class=\"li\">Added ability to open a portal page and also add a list of links</li>\n </ul></li>\n <li class=\"li\">Fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.1 - February 2022</dt>\n <dd class=\"dd\">Bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - December 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-csm-engagement-messenger__ul_lrd_xjv_vrb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-csm-engagement-messenger__ul_qpq_yjv_vrb\">\n <li class=\"li\">Added asynchronous chat support to enable persistent conversation between the agent and the customer regardless of their availability</li>\n <li class=\"li\">Added functionality to customise the icons and hyperlinks colours in Engagement Messenger</li>\n <li class=\"li\">Added ability to configure the message to be shown in Engagement Messenger when the chat is offline</li>\n <li class=\"li\">Added support to include hyperlinks within the greeting message to make it easier to access information</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.1 - August 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-csm-engagement-messenger__ul_j2r_5qn_v4b\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-csm-engagement-messenger__ul_ypd_cwg_mqb\">\n <li class=\"li\">Added functionality to initiate specific actions like create a case, view knowledge, and so on</li>\n <li class=\"li\">Added support to pass context from an external website to launch workflows such as initiate product-specific chat</li>\n <li class=\"li\">Flexibility to launch Engagement Messenger using custom buttons and URL parameters. Introduced default translations for Engagement Messenger to support multiple languages</li>\n </ul></li>\n <li class=\"li\">Fixed: Fixed bugs to resolve known issues and to improve overall user experience</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.3 - March 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-csm-engagement-messenger__ul_ik5_1wg_mqb\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-csm-engagement-messenger__ul_jk5_1wg_mqb\">\n <li class=\"li\">Book an appointment for walk-up to support centers</li>\n <li class=\"li\">Request a field service appointment</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - January 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-csm-engagement-messenger__ul_o4h_lyr_p4b\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-csm-engagement-messenger__ul_a4j_3yr_p4b\">\n <li class=\"li\">Engagement Messenger configuration <ul class=\"ul\" id=\"store-rn-csm-engagement-messenger__ul_l1r_3yr_p4b\">\n <li class=\"li\">Configure your Engagement Messenger module using guided configuration</li>\n <li class=\"li\">Review your configuration using the live preview functionality with views for both guest and authenticated users</li>\n <li class=\"li\">Enable collecting user behavior analytics from Engagement Messenger on your third-party website</li>\n <li class=\"li\">Configure the behavior for the new Catalog feature</li>\n <li class=\"li\">Share the source code of your Engagement Messenger configuration to others via an email Engagement Messenger user experience</li>\n <li class=\"li\">Consumers can now browse through different catalogs and create tickets from predefined catalogs</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - January 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">\n <p class=\"p\"><span class=\"ph\">ServiceNow®</span> Engagement Messenger seamlessly extends the ServiceNow customer self-service experience to third-party portals.</p>\n <ul class=\"ul\" id=\"store-rn-csm-engagement-messenger__ul_pcb_2mh_g4b\">\n <li class=\"li\">It provides an in-context experience on existing websites or mobile websites for customers to access services.</li>\n <li class=\"li\">It allows the integration of customer support capabilities via no or low code configuration.</li>\n <li class=\"li\">It goes beyond single widgets to provide a pre-packaged set of capabilities, empowering customers to resolve issues faster.</li>\n </ul>\n <p class=\"p\">ServiceNow users can now manage the end-to-end user self-service experience in one central location, from within ServiceNow, and deploy that experience where it’s most convenient for their end-customers.</p>\n </li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Engagement Messenger release notes
Version history for the Customer Service Management
Engagement Messenger on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.10.0 - August 2025
Bug fixes.
#### Version 5.9.0 - May 2025
New: The Now Assist in Virtual Agent chat support is enabled in Engagement Messenger.
#### Version 5.8.1 - November 2024
Bug fixes.
#### Version 5.7.3 - August 2024
Bug fixes.
#### Version 5.7.1 - July 2024
Bug fixes.
#### Version 5.7.0 - May 2024
Bug fixes.
#### Version 5.5.5 - April 2024
Bug fixes.
#### Version 5.5.3 - March 2024
Bug fixes.
#### Version 5.6.0 - February 2024
* Extend the self-service capabilities to your native mobile apps (Android and iOS) by embedding Engagement Messenger using mobile software development kit (SDK).
* Bug fixes.
#### Version 5.5.1 - January 2024
Fixes.
#### Version 5.5.0 - November 2023
Fixes.
#### Version 5.4.0 - August 2023
* Added ability to send email notification for unread messages.
* Enabled remote table support in the Configurable Cards feature to display records from third-party sources.
#### Version 5.3.1 - June 2023
Bug fixes.
#### Version 5.3.0 - May 2023
Bug fixes.
#### Version 5.2.2 - March 2023
Bug fixes.
#### Version 5.2.0 - February 2023
Bug fixes.
#### Version 5.1.2 - September 2022
Bug fixes.
#### Version 5.1.0 - August 2022
* New:
+ Added locale support to display Engagement Messenger in the language of the parent website
+ Smart links support to make knowledge, catalog, and case links shared through VA compatible with Engagement Messenger
* Changed:
+ Added support to notify a user when they try to switch chats during an active conversation
+ Added the ability to edit name of a custom feature added to Engagement Messenger
+ Added support to delete custom features added to Engagement Messenger
+ Added support to show knowledge article link as a KB number
* Fixes
#### Version 5.0.2 - June 2022
Fixed: Includes fixes to address issues.
#### Version 5.0.0 - May 2022
* New:
+ Support for Next Experience UI in the guided configuration view, in the San Diego release
+ Added Proactive Recommendations functionality to receive and display proactive knowledge articles or service catalog recommendations based on AI search
+ Added ability to view data from any ServiceNow table
+ Added ability to open a portal page and also add a list of links
* Fixes
#### Version 4.0.1 - February 2022
Bug fixes.
#### Version 4.0.0 - December 2021
* New:
+ Added asynchronous chat support to enable persistent conversation between the agent and the customer regardless of their availability
+ Added functionality to customise the icons and hyperlinks colours in Engagement Messenger
+ Added ability to configure the message to be shown in Engagement Messenger when the chat is offline
+ Added support to include hyperlinks within the greeting message to make it easier to access information
#### Version 3.1.1 - August 2021
* New:
+ Added functionality to initiate specific actions like create a case, view knowledge, and so on
+ Added support to pass context from an external website to launch workflows such as initiate product-specific chat
+ Flexibility to launch Engagement Messenger using custom buttons and URL parameters. Introduced default translations for Engagement Messenger to support multiple languages
* Fixed: Fixed bugs to resolve known issues and to improve overall user experience
#### Version 3.0.3 - March 2021
* New:
+ Book an appointment for walk-up to support centers
+ Request a field service appointment
#### Version 1.0.0 - January 2021
* New:
+ Engagement Messenger configuration
- Configure your Engagement Messenger module using guided configuration
- Review your configuration using the live preview functionality with views for both guest and authenticated users
- Enable collecting user behavior analytics from Engagement Messenger on your third-party website
- Configure the behavior for the new Catalog feature
- Share the source code of your Engagement Messenger configuration to others via an email Engagement Messenger user experience
- Consumers can now browse through different catalogs and create tickets from predefined catalogs
#### Version 1.0.0 - January 2021
* ServiceNow® Engagement Messenger seamlessly extends the ServiceNow customer self-service experience to third-party portals.
+ It provides an in-context experience on existing websites or mobile websites for customers to access services.
+ It allows the integration of customer support capabilities via no or low code configuration.
+ It goes beyond single widgets to provide a pre-packaged set of capabilities, empowering customers to resolve issues faster.
ServiceNow users can now manage the end-to-end user self-service experience in one central location, from within ServiceNow, and deploy that experience where it’s most convenient for their end-customers.
| ---
title: Engagement Messenger release notes
description: Version history for the Customer Service Management Engagement Messenger
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Engagement Messenger release notes
Version history for the Customer Service Management
Engagement Messenger on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.10.0 - August 2025
Bug fixes.
#### Version 5.9.0 - May 2025
New: The Now Assist in Virtual Agent chat support is enabled in Engagement Messenger.
#### Version 5.8.1 - November 2024
Bug fixes.
#### Version 5.7.3 - August 2024
Bug fixes.
#### Version 5.7.1 - July 2024
Bug fixes.
#### Version 5.7.0 - May 2024
Bug fixes.
#### Version 5.5.5 - April 2024
Bug fixes.
#### Version 5.5.3 - March 2024
Bug fixes.
#### Version 5.6.0 - February 2024
* Extend the self-service capabilities to your native mobile apps (Android and iOS) by embedding Engagement Messenger using mobile software development kit (SDK).
* Bug fixes.
#### Version 5.5.1 - January 2024
Fixes.
#### Version 5.5.0 - November 2023
Fixes.
#### Version 5.4.0 - August 2023
* Added ability to send email notification for unread messages.
* Enabled remote table support in the Configurable Cards feature to display records from third-party sources.
#### Version 5.3.1 - June 2023
Bug fixes.
#### Version 5.3.0 - May 2023
Bug fixes.
#### Version 5.2.2 - March 2023
Bug fixes.
#### Version 5.2.0 - February 2023
Bug fixes.
#### Version 5.1.2 - September 2022
Bug fixes.
#### Version 5.1.0 - August 2022
* New:
+ Added locale support to display Engagement Messenger in the language of the parent website
+ Smart links support to make knowledge, catalog, and case links shared through VA compatible with Engagement Messenger
* Changed:
+ Added support to notify a user when they try to switch chats during an active conversation
+ Added the ability to edit name of a custom feature added to Engagement Messenger
+ Added support to delete custom features added to Engagement Messenger
+ Added support to show knowledge article link as a KB number
* Fixes
#### Version 5.0.2 - June 2022
Fixed: Includes fixes to address issues.
#### Version 5.0.0 - May 2022
* New:
+ Support for Next Experience UI in the guided configuration view, in the San Diego release
+ Added Proactive Recommendations functionality to receive and display proactive knowledge articles or service catalog recommendations based on AI search
+ Added ability to view data from any ServiceNow table
+ Added ability to open a portal page and also add a list of links
* Fixes
#### Version 4.0.1 - February 2022
Bug fixes.
#### Version 4.0.0 - December 2021
* New:
+ Added asynchronous chat support to enable persistent conversation between the agent and the customer regardless of their availability
+ Added functionality to customise the icons and hyperlinks colours in Engagement Messenger
+ Added ability to configure the message to be shown in Engagement Messenger when the chat is offline
+ Added support to include hyperlinks within the greeting message to make it easier to access information
#### Version 3.1.1 - August 2021
* New:
+ Added functionality to initiate specific actions like create a case, view knowledge, and so on
+ Added support to pass context from an external website to launch workflows such as initiate product-specific chat
+ Flexibility to launch Engagement Messenger using custom buttons and URL parameters. Introduced default translations for Engagement Messenger to support multiple languages
* Fixed: Fixed bugs to resolve known issues and to improve overall user experience
#### Version 3.0.3 - March 2021
* New:
+ Book an appointment for walk-up to support centers
+ Request a field service appointment
#### Version 1.0.0 - January 2021
* New:
+ Engagement Messenger configuration
- Configure your Engagement Messenger module using guided configuration
- Review your configuration using the live preview functionality with views for both guest and authenticated users
- Enable collecting user behavior analytics from Engagement Messenger on your third-party website
- Configure the behavior for the new Catalog feature
- Share the source code of your Engagement Messenger configuration to others via an email Engagement Messenger user experience
- Consumers can now browse through different catalogs and create tickets from predefined catalogs
#### Version 1.0.0 - January 2021
* ServiceNow® Engagement Messenger seamlessly extends the ServiceNow customer self-service experience to third-party portals.
+ It provides an in-context experience on existing websites or mobile websites for customers to access services.
+ It allows the integration of customer support capabilities via no or low code configuration.
+ It goes beyond single widgets to provide a pre-packaged set of capabilities, empowering customers to resolve issues faster.
ServiceNow users can now manage the end-to-end user self-service experience in one central location, from within ServiceNow, and deploy that experience where it’s most convenient for their end-customers.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-entitlements-verification.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-entitlements-verification.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-entitlements-verification.html | Entitlements Verification release notes | Version history for the Entitlements Verification appliction on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-entitlements-verification.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-entitlements-verification.html"><body id="store-rn-csm-entitlements-verification"><main role="main"><article role="article" class="dita" id="store-rn-csm-entitlements-verification" aria-labelledby="title_store-rn-csm-entitlements-verification">
<h1 class="title topictitle1" id="title_store-rn-csm-entitlements-verification">Entitlements Verification release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Entitlements Verification appliction on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-entitlements-verification__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d220597e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 5.0.0 - February 2025</dt>
<dd class="dd" id="store-rn-csm-entitlements-verification__latest-store-rn-csm-entitlements-verification">New: Added location for verifying entitlements.</dd>
<dt class="dt dlterm">Version 2.0.0 - November 2024</dt>
<dd class="dd">New: Minor updates including support data model changes.</dd>
<dt class="dt dlterm">Version 1.0.0 - February 2024</dt>
<dd class="dd"><ul class="ul" id="store-rn-csm-entitlements-verification__ul_amj_pvk_d1c">
<li class="li">The entitlement verification APIs help in querying customer entitlements to help customer service personnel to seamlessly and accurately identify the level of service or support a customer is promised.</li>
<li class="li">The APIs provide relevant entitlement data in response to a flexible set of input parameters.</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Entitlements Verification release notes
Version history for the Entitlements Verification appliction on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.0.0 - February 2025
New: Added location for verifying entitlements.
#### Version 2.0.0 - November 2024
New: Minor updates including support data model changes.
#### Version 1.0.0 - February 2024
* The entitlement verification APIs help in querying customer entitlements to help customer service personnel to seamlessly and accurately identify the level of service or support a customer is promised.
* The APIs provide relevant entitlement data in response to a flexible set of input parameters.
| ---
title: Entitlements Verification release notes
description: Version history for the Entitlements Verification appliction on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Entitlements Verification release notes
Version history for the Entitlements Verification appliction on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.0.0 - February 2025
New: Added location for verifying entitlements.
#### Version 2.0.0 - November 2024
New: Minor updates including support data model changes.
#### Version 1.0.0 - February 2024
* The entitlement verification APIs help in querying customer entitlements to help customer service personnel to seamlessly and accurately identify the level of service or support a customer is promised.
* The APIs provide relevant entitlement data in response to a flexible set of input parameters.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-external-agent-mgmt-util-pack.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-external-agent-mgmt-util-pack.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-external-agent-mgmt-util-pack.html | External Agent Management Util Pack release notes | Version history for the External Agent Management Util Pack application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-external-agent-mgmt-util-pack.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-external-agent-mgmt-util-pack.html"><body id="store-rn-csm-external-agent-mgmt-util-pack"><main role="main"><article role="article" class="dita" id="store-rn-csm-external-agent-mgmt-util-pack" aria-labelledby="title_store-rn-csm-external-agent-mgmt-util-pack">
<h1 class="title topictitle1" id="title_store-rn-csm-external-agent-mgmt-util-pack">External Agent Management Util Pack release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the External Agent Management Util Pack application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-external-agent-mgmt-util-pack__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d586774e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.2.0 - August 2025</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 1.1.0 - August 2024</dt>
<dd class="dd" id="store-rn-csm-external-agent-mgmt-util-pack__latest-store-rn-csm-external-agent-mgmt-util-pack">Changed: Added domain column in agent mapping table for use by domain separated apps.</dd>
<dt class="dt dlterm">Version 1.0.0 - February 2024</dt>
<dd class="dd"><p class="p">External Agent Management Util Pack allows Amazon Connect integration to sync Agent ID between Amazon Connect and ServiceNow.</p></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # External Agent Management Util Pack release notes
Version history for the External Agent Management Util Pack application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.0 - August 2025
Bug fixes.
#### Version 1.1.0 - August 2024
Changed: Added domain column in agent mapping table for use by domain separated apps.
#### Version 1.0.0 - February 2024
External Agent Management Util Pack allows Amazon Connect integration to sync Agent ID between Amazon Connect and ServiceNow.
| ---
title: External Agent Management Util Pack release notes
description: Version history for the External Agent Management Util Pack application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# External Agent Management Util Pack release notes
Version history for the External Agent Management Util Pack application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.0 - August 2025
Bug fixes.
#### Version 1.1.0 - August 2024
Changed: Added domain column in agent mapping table for use by domain separated apps.
#### Version 1.0.0 - February 2024
External Agent Management Util Pack allows Amazon Connect integration to sync Agent ID between Amazon Connect and ServiceNow.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-facebook-messenger.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-facebook-messenger.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-facebook-messenger.html | Conversational Integration with Facebook Messenger release notes | Version history for the Conversational Integration with Facebook Messenger on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Conversational Interfaces"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-facebook-messenger.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-facebook-messenger.html"><body id="store-rn-csm-facebook-messenger"><main role="main"><article role="article" class="dita" id="store-rn-csm-facebook-messenger" aria-labelledby="title_store-rn-csm-facebook-messenger">
<h1 class="title topictitle1" id="title_store-rn-csm-facebook-messenger">Conversational Integration with Facebook Messenger release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Conversational Integration with Facebook Messenger on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-facebook-messenger__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d593005e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.0.6 - February 2025 (Yokohama)</dt>
<dd class="dd">Added translations for the store app.</dd>
<dt class="dt dlterm">Version 3.0.4 - August 2024 (Xanadu)</dt>
<dd class="dd" id="store-rn-csm-facebook-messenger__latest-store-rn-csm-facebook-messenger">Fix: Messenger users are not able to upload files via link.</dd>
<dt class="dt dlterm">Version 3.0.2 - August 2023 (Vancouver)</dt>
<dd class="dd">New: Facebook Messenger will be part of Admin Console with an automated version of installation as feature.</dd>
<dt class="dt dlterm">Version 3.0.1 - February 2023</dt>
<dd class="dd">Fixed: Minor fixes.</dd>
<dt class="dt dlterm">Version 2.0.4 - May 2022</dt>
<dd class="dd">Fixed: Bug fixes and improvements.</dd>
<dt class="dt dlterm">Version 2.0.2 - December 2021</dt>
<dd class="dd">Fixed: Implemented several fixes.</dd>
<dt class="dt dlterm">Version 1.0.3 - April 2021</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: <ul class="ul" id="store-rn-csm-facebook-messenger__ul_u2p_thh_dpb">
<li class="li">Enables users to engage in conversations with your company’s virtual agents and live agents using the Facebook Messenger app.</li>
<li class="li">If a bot transfers the conversation to a live agent, the agent can respond to the Facebook Messenger messages in the ServiceNow Agent Workspace or Configurable Workspace application.</li>
<li class="li">The following user input controls are supported: Text, Static Choice, Reference Choice, Boolean, Carousel, and File Picker.</li>
<li class="li">The following bot responses are supported: Text, Image Output, Link, and Card</li>
<li class="li">Rich text and emojis can be used in the Virtual Agent setup to update conversations in the Facebook Messenger app.</li>
<li class="li">Live agents can use the Text, Card, and Image Output response controls to reply to users.</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Conversational Integration with Facebook Messenger release notes
Version history for the Conversational Integration with Facebook Messenger on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.6 - February 2025 (Yokohama)
Added translations for the store app.
#### Version 3.0.4 - August 2024 (Xanadu)
Fix: Messenger users are not able to upload files via link.
#### Version 3.0.2 - August 2023 (Vancouver)
New: Facebook Messenger will be part of Admin Console with an automated version of installation as feature.
#### Version 3.0.1 - February 2023
Fixed: Minor fixes.
#### Version 2.0.4 - May 2022
Fixed: Bug fixes and improvements.
#### Version 2.0.2 - December 2021
Fixed: Implemented several fixes.
#### Version 1.0.3 - April 2021
* New:
+ Enables users to engage in conversations with your company’s virtual agents and live agents using the Facebook Messenger app.
+ If a bot transfers the conversation to a live agent, the agent can respond to the Facebook Messenger messages in the ServiceNow Agent Workspace or Configurable Workspace application.
+ The following user input controls are supported: Text, Static Choice, Reference Choice, Boolean, Carousel, and File Picker.
+ The following bot responses are supported: Text, Image Output, Link, and Card
+ Rich text and emojis can be used in the Virtual Agent setup to update conversations in the Facebook Messenger app.
+ Live agents can use the Text, Card, and Image Output response controls to reply to users.
| ---
title: Conversational Integration with Facebook Messenger release notes
description: Version history for the Conversational Integration with Facebook Messenger
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Conversational Interfaces
---
# Conversational Integration with Facebook Messenger release notes
Version history for the Conversational Integration with Facebook Messenger on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.6 - February 2025 (Yokohama)
Added translations for the store app.
#### Version 3.0.4 - August 2024 (Xanadu)
Fix: Messenger users are not able to upload files via link.
#### Version 3.0.2 - August 2023 (Vancouver)
New: Facebook Messenger will be part of Admin Console with an automated version of installation as feature.
#### Version 3.0.1 - February 2023
Fixed: Minor fixes.
#### Version 2.0.4 - May 2022
Fixed: Bug fixes and improvements.
#### Version 2.0.2 - December 2021
Fixed: Implemented several fixes.
#### Version 1.0.3 - April 2021
* New:
+ Enables users to engage in conversations with your company’s virtual agents and live agents using the Facebook Messenger app.
+ If a bot transfers the conversation to a live agent, the agent can respond to the Facebook Messenger messages in the ServiceNow Agent Workspace or Configurable Workspace application.
+ The following user input controls are supported: Text, Static Choice, Reference Choice, Boolean, Carousel, and File Picker.
+ The following bot responses are supported: Text, Image Output, Link, and Card
+ Rich text and emojis can be used in the Virtual Agent setup to update conversations in the Facebook Messenger app.
+ Live agents can use the Text, Card, and Image Output response controls to reply to users.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-field-service-contractor-mobile.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-field-service-contractor-mobile.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-field-service-contractor-mobile.html | Field Service Contractor for mobile release notes | Version history for the CSM Field Service Contractor for mobile application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-field-service-contractor-mobile.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-field-service-contractor-mobile.html"><body id="store-rn-csm-field-service-contractor-mobile"><main role="main"><article role="article" class="dita" id="store-rn-csm-field-service-contractor-mobile" aria-labelledby="title_store-rn-csm-field-service-contractor-mobile">
<h1 class="title topictitle1" id="title_store-rn-csm-field-service-contractor-mobile">Field Service Contractor for mobile release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the CSM Field Service Contractor for mobile application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-field-service-contractor-mobile__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d208419e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 4.6.0 - August 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-field-service-contractor-mobile__ul_wgw_34d_yfc">
<li class="li">New:<ul class="ul" id="store-rn-csm-field-service-contractor-mobile__ul_ktd_j4d_yfc">
<li class="li">Contractor Mobile: task dependency workflow improvements</li>
<li class="li">We have introduced task dependency validations in the Contractor Mobile application when an agent performs the "Start Work" action.</li>
</ul></li>
<li class="li">Validation behavior:<ul class="ul" id="store-rn-csm-field-service-contractor-mobile__ul_fyw_j4d_yfc">
<li class="li">Finish to Start: Agents can start work only if the predecessor task is completed. If not, an error message will be displayed and the start action will be blocked.</li>
<li class="li">Start Together and Start to Start: Agents cannot start work if the predecessor has not started or if there are conflicts with minimum or maximum lag times. An error message will be shown.</li>
<li class="li">If the maximum lag time has elapsed, the Agent can start work, and a work note will automatically be added to the successor task.</li>
</ul></li>
<li class="li">The behavior depends on whether the Advanced Task Dependency plugin is installed:<ul class="ul" id="store-rn-csm-field-service-contractor-mobile__ul_rcs_k4d_yfc">
<li class="li">If the Advanced Task Dependency plugin is not installed, validations will be based on basic "Finish to Start" dependencies without considering lag times.</li>
<li class="li">If the Advanced Task Dependency plugin is installed, validations will cover all advanced dependency types and lag time rules.</li>
</ul></li>
<li class="li">Note: This workflow is specific to Contractor Mobile and differs from the internal agent mobile experience. This is inline with contractor portal behavior.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.4.0 - February 2025</dt>
<dd class="dd" id="store-rn-csm-field-service-contractor-mobile__latest-rn-store-csm-field-service-contractor-mobile">New: Enable or Disable questionnaire based on Field Service Configuration.</dd>
<dt class="dt dlterm">Version 4.1.1 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Changes to support work configuration feature</li>
<li class="li">Notifications to contractor manager related to marketplace requests</li>
<li class="li">Push task to pending review sub-state when contractor closes their assigned task <ul class="ul">
<li class="li">This is part of the quality management process</li>
</ul>
</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.0 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">View list of requests pushed to marketplace where the contractors can participate</li>
<li class="li">Respond to marketplace requests <ul class="ul">
<li class="li">Accept / Reject</li>
<li class="li">Respond with estimate work time, duration, cost</li>
<li class="li">Attach documents relevant to marketplace requests</li>
</ul></li>
<li class="li">Withdraw participation from marketplace</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.0 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New <ul class="ul">
<li class="li">Search for work order and work order tasks</li>
<li class="li">Inventory workflows <ul class="ul">
<li class="li">Pickup and drop off parts</li>
<li class="li">Create and source parts</li>
</ul></li>
<li class="li">Native questionnaires</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - February 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New <ul class="ul">
<li class="li">Signature capture after task closure</li>
<li class="li">Preview work summary and capture signature</li>
<li class="li">View recently closed tasks</li>
<li class="li">Create work order for an asset</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.1 - November 2022</dt>
<dd class="dd">
<p class="p">This mobile application allows contractor agents to manage their work assignments and debrief tasks. Contractor managers can also use this application to view all open tasks and re-assign them to contractor agents.</p>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-field-service-contractor-mobile.html\" id=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-field-service-contractor-mobile.html\"><body id=\"store-rn-csm-field-service-contractor-mobile\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-csm-field-service-contractor-mobile\" aria-labelledby=\"title_store-rn-csm-field-service-contractor-mobile\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-csm-field-service-contractor-mobile\">Field Service Contractor for mobile release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the CSM Field Service Contractor for mobile application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-csm-field-service-contractor-mobile__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d208419e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 4.6.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-csm-field-service-contractor-mobile__ul_wgw_34d_yfc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-csm-field-service-contractor-mobile__ul_ktd_j4d_yfc\">\n <li class=\"li\">Contractor Mobile: task dependency workflow improvements</li>\n <li class=\"li\">We have introduced task dependency validations in the Contractor Mobile application when an agent performs the "Start Work" action.</li>\n </ul></li>\n <li class=\"li\">Validation behavior:<ul class=\"ul\" id=\"store-rn-csm-field-service-contractor-mobile__ul_fyw_j4d_yfc\">\n <li class=\"li\">Finish to Start: Agents can start work only if the predecessor task is completed. If not, an error message will be displayed and the start action will be blocked.</li>\n <li class=\"li\">Start Together and Start to Start: Agents cannot start work if the predecessor has not started or if there are conflicts with minimum or maximum lag times. An error message will be shown.</li>\n <li class=\"li\">If the maximum lag time has elapsed, the Agent can start work, and a work note will automatically be added to the successor task.</li>\n </ul></li>\n <li class=\"li\">The behavior depends on whether the Advanced Task Dependency plugin is installed:<ul class=\"ul\" id=\"store-rn-csm-field-service-contractor-mobile__ul_rcs_k4d_yfc\">\n <li class=\"li\">If the Advanced Task Dependency plugin is not installed, validations will be based on basic "Finish to Start" dependencies without considering lag times.</li>\n <li class=\"li\">If the Advanced Task Dependency plugin is installed, validations will cover all advanced dependency types and lag time rules.</li>\n </ul></li>\n <li class=\"li\">Note: This workflow is specific to Contractor Mobile and differs from the internal agent mobile experience. This is inline with contractor portal behavior.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.4.0 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-csm-field-service-contractor-mobile__latest-rn-store-csm-field-service-contractor-mobile\">New: Enable or Disable questionnaire based on Field Service Configuration.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.1 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Changes to support work configuration feature</li>\n <li class=\"li\">Notifications to contractor manager related to marketplace requests</li>\n <li class=\"li\">Push task to pending review sub-state when contractor closes their assigned task <ul class=\"ul\">\n <li class=\"li\">This is part of the quality management process</li>\n </ul>\n </li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">View list of requests pushed to marketplace where the contractors can participate</li>\n <li class=\"li\">Respond to marketplace requests <ul class=\"ul\">\n <li class=\"li\">Accept / Reject</li>\n <li class=\"li\">Respond with estimate work time, duration, cost</li>\n <li class=\"li\">Attach documents relevant to marketplace requests</li>\n </ul></li>\n <li class=\"li\">Withdraw participation from marketplace</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New <ul class=\"ul\">\n <li class=\"li\">Search for work order and work order tasks</li>\n <li class=\"li\">Inventory workflows <ul class=\"ul\">\n <li class=\"li\">Pickup and drop off parts</li>\n <li class=\"li\">Create and source parts</li>\n </ul></li>\n <li class=\"li\">Native questionnaires</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New <ul class=\"ul\">\n <li class=\"li\">Signature capture after task closure</li>\n <li class=\"li\">Preview work summary and capture signature</li>\n <li class=\"li\">View recently closed tasks</li>\n <li class=\"li\">Create work order for an asset</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - November 2022</dt>\n <dd class=\"dd\">\n <p class=\"p\">This mobile application allows contractor agents to manage their work assignments and debrief tasks. Contractor managers can also use this application to view all open tasks and re-assign them to contractor agents.</p>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Field Service Contractor for mobile release notes
Version history for the CSM Field Service Contractor for mobile application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.6.0 - August 2025
* New:
+ Contractor Mobile: task dependency workflow improvements
+ We have introduced task dependency validations in the Contractor Mobile application when an agent performs the "Start Work" action.
* Validation behavior:
+ Finish to Start: Agents can start work only if the predecessor task is completed. If not, an error message will be displayed and the start action will be blocked.
+ Start Together and Start to Start: Agents cannot start work if the predecessor has not started or if there are conflicts with minimum or maximum lag times. An error message will be shown.
+ If the maximum lag time has elapsed, the Agent can start work, and a work note will automatically be added to the successor task.
* The behavior depends on whether the Advanced Task Dependency plugin is installed:
+ If the Advanced Task Dependency plugin is not installed, validations will be based on basic "Finish to Start" dependencies without considering lag times.
+ If the Advanced Task Dependency plugin is installed, validations will cover all advanced dependency types and lag time rules.
* Note: This workflow is specific to Contractor Mobile and differs from the internal agent mobile experience. This is inline with contractor portal behavior.
#### Version 4.4.0 - February 2025
New: Enable or Disable questionnaire based on Field Service Configuration.
#### Version 4.1.1 - August 2024
* New:
+ Changes to support work configuration feature
+ Notifications to contractor manager related to marketplace requests
+ Push task to pending review sub-state when contractor closes their assigned task
- This is part of the quality management process
#### Version 4.0.0 - February 2024
* New:
+ View list of requests pushed to marketplace where the contractors can participate
+ Respond to marketplace requests
- Accept / Reject
- Respond with estimate work time, duration, cost
- Attach documents relevant to marketplace requests
+ Withdraw participation from marketplace
#### Version 3.0.0 - August 2023
* New
+ Search for work order and work order tasks
+ Inventory workflows
- Pickup and drop off parts
- Create and source parts
+ Native questionnaires
#### Version 2.0.0 - February 2023
* New
+ Signature capture after task closure
+ Preview work summary and capture signature
+ View recently closed tasks
+ Create work order for an asset
#### Version 1.0.1 - November 2022
This mobile application allows contractor agents to manage their work assignments and debrief tasks. Contractor managers can also use this application to view all open tasks and re-assign them to contractor agents.
| ---
title: Field Service Contractor for mobile release notes
description: Version history for the CSM Field Service Contractor for mobile application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Field Service Contractor for mobile release notes
Version history for the CSM Field Service Contractor for mobile application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.6.0 - August 2025
* New:
+ Contractor Mobile: task dependency workflow improvements
+ We have introduced task dependency validations in the Contractor Mobile application when an agent performs the "Start Work" action.
* Validation behavior:
+ Finish to Start: Agents can start work only if the predecessor task is completed. If not, an error message will be displayed and the start action will be blocked.
+ Start Together and Start to Start: Agents cannot start work if the predecessor has not started or if there are conflicts with minimum or maximum lag times. An error message will be shown.
+ If the maximum lag time has elapsed, the Agent can start work, and a work note will automatically be added to the successor task.
* The behavior depends on whether the Advanced Task Dependency plugin is installed:
+ If the Advanced Task Dependency plugin is not installed, validations will be based on basic "Finish to Start" dependencies without considering lag times.
+ If the Advanced Task Dependency plugin is installed, validations will cover all advanced dependency types and lag time rules.
* Note: This workflow is specific to Contractor Mobile and differs from the internal agent mobile experience. This is inline with contractor portal behavior.
#### Version 4.4.0 - February 2025
New: Enable or Disable questionnaire based on Field Service Configuration.
#### Version 4.1.1 - August 2024
* New:
+ Changes to support work configuration feature
+ Notifications to contractor manager related to marketplace requests
+ Push task to pending review sub-state when contractor closes their assigned task
- This is part of the quality management process
#### Version 4.0.0 - February 2024
* New:
+ View list of requests pushed to marketplace where the contractors can participate
+ Respond to marketplace requests
- Accept / Reject
- Respond with estimate work time, duration, cost
- Attach documents relevant to marketplace requests
+ Withdraw participation from marketplace
#### Version 3.0.0 - August 2023
* New
+ Search for work order and work order tasks
+ Inventory workflows
- Pickup and drop off parts
- Create and source parts
+ Native questionnaires
#### Version 2.0.0 - February 2023
* New
+ Signature capture after task closure
+ Preview work summary and capture signature
+ View recently closed tasks
+ Create work order for an asset
#### Version 1.0.1 - November 2022
This mobile application allows contractor agents to manage their work assignments and debrief tasks. Contractor managers can also use this application to view all open tasks and re-assign them to contractor agents.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-guest-walkup-experience.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-guest-walkup-experience.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-guest-walkup-experience.html | Guest Walk-up Experience for Customer Service release notes | Version history for the Customer Service Management Guest Walk-up Experience for Customer Service on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-guest-walkup-experience.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-guest-walkup-experience.html"><body id="store-rn-csm-guest-walkup-experience"><main role="main"><article role="article" class="dita" id="store-rn-csm-guest-walkup-experience" aria-labelledby="title_store-rn-csm-guest-walkup-experience">
<h1 class="title topictitle1" id="title_store-rn-csm-guest-walkup-experience">Guest Walk-up Experience for Customer Service release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Customer Service Management</span> Guest Walk-up Experience for Customer Service on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-guest-walkup-experience__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d501411e61" class="title sectiontitle">Version history</h2>
<dl class="dl" id="store-rn-csm-guest-walkup-experience__dl_hdt_jjr_5pb">
<dt class="dt dlterm">Version 1.3.0 - August 2025</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 1.2.0 - May 2025</dt>
<dd class="dd" id="store-rn-csm-guest-walkup-experience__latest-guest-walkup-experience">Bug fixes.</dd>
<dt class="dt dlterm">Version 1.1.9 - February 2025</dt>
<dd class="dd">Fixes.</dd>
<dt class="dt dlterm">Version 1.1.4 - August 2023</dt>
<dd class="dd">Fixes.</dd>
<dt class="dt dlterm">Version 1.1.3 - February 2023</dt>
<dd class="dd">Fixed: bug fixes.</dd>
<dt class="dt dlterm">Version 1.1.2 - November 2021</dt>
<dd class="dd">Fixed: Performance improvements to appointment booking flow.</dd>
<dt class="dt dlterm">Version 1.1.1 - August 2021</dt>
<dd class="dd">Fixed: bug fixes.</dd>
<dt class="dt dlterm">Version 1.1.0 - June 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-guest-walkup-experience__ul_iyw_fwg_mqb">
<li class="li">Fixed:<ul class="ul" id="store-rn-csm-guest-walkup-experience__ul_jyw_fwg_mqb">
<li class="li">WCAG 2.1 fixes</li>
<li class="li">Functional bug fixes</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.6 - February 2021</dt>
<dd class="dd">Fixed: Support for custom portal url in email notifications Guest walk-up appointment booking and reschedule is failing after upgrading to PP6/ PP4 HF4.</dd>
<dt class="dt dlterm">Version 1.0.5 - November 2020</dt>
<dd class="dd">Fixed: Guest user appointment booking fails after any pending appointment is cancelled.</dd>
<dt class="dt dlterm">Version 1.0.4 - October 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-guest-walkup-experience__ul_vvt_brt_fnb">
<li class="li">Fixed:<ul class="ul" id="store-rn-csm-guest-walkup-experience__ul_vff_crt_fnb">
<li class="li">Appointment booking for guest user not honoring the location time zone configuration</li>
<li class="li">When a registered user books an appointment using guest flow, 2 appointment confirmation emails are sent to the user</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.2 - August 2020</dt>
<dd class="dd">This application extends the Walk-up Experience feature for guest users. Walk-up Experience (for registered users) for Customer Service Management was released in Paris.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Guest Walk-up Experience for Customer Service release notes
Version history for the Customer Service Management Guest Walk-up Experience for Customer Service on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.0 - August 2025
Bug fixes.
#### Version 1.2.0 - May 2025
Bug fixes.
#### Version 1.1.9 - February 2025
Fixes.
#### Version 1.1.4 - August 2023
Fixes.
#### Version 1.1.3 - February 2023
Fixed: bug fixes.
#### Version 1.1.2 - November 2021
Fixed: Performance improvements to appointment booking flow.
#### Version 1.1.1 - August 2021
Fixed: bug fixes.
#### Version 1.1.0 - June 2021
* Fixed:
+ WCAG 2.1 fixes
+ Functional bug fixes
#### Version 1.0.6 - February 2021
Fixed: Support for custom portal url in email notifications Guest walk-up appointment booking and reschedule is failing after upgrading to PP6/ PP4 HF4.
#### Version 1.0.5 - November 2020
Fixed: Guest user appointment booking fails after any pending appointment is cancelled.
#### Version 1.0.4 - October 2020
* Fixed:
+ Appointment booking for guest user not honoring the location time zone configuration
+ When a registered user books an appointment using guest flow, 2 appointment confirmation emails are sent to the user
#### Version 1.0.2 - August 2020
This application extends the Walk-up Experience feature for guest users. Walk-up Experience (for registered users) for Customer Service Management was released in Paris.
| ---
title: Guest Walk-up Experience for Customer Service release notes
description: Version history for the Customer Service Management Guest Walk-up Experience
for Customer Service on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Guest Walk-up Experience for Customer Service release notes
Version history for the Customer Service Management Guest Walk-up Experience for Customer Service on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.0 - August 2025
Bug fixes.
#### Version 1.2.0 - May 2025
Bug fixes.
#### Version 1.1.9 - February 2025
Fixes.
#### Version 1.1.4 - August 2023
Fixes.
#### Version 1.1.3 - February 2023
Fixed: bug fixes.
#### Version 1.1.2 - November 2021
Fixed: Performance improvements to appointment booking flow.
#### Version 1.1.1 - August 2021
Fixed: bug fixes.
#### Version 1.1.0 - June 2021
* Fixed:
+ WCAG 2.1 fixes
+ Functional bug fixes
#### Version 1.0.6 - February 2021
Fixed: Support for custom portal url in email notifications Guest walk-up appointment booking and reschedule is failing after upgrading to PP6/ PP4 HF4.
#### Version 1.0.5 - November 2020
Fixed: Guest user appointment booking fails after any pending appointment is cancelled.
#### Version 1.0.4 - October 2020
* Fixed:
+ Appointment booking for guest user not honoring the location time zone configuration
+ When a registered user books an appointment using guest flow, 2 appointment confirmation emails are sent to the user
#### Version 1.0.2 - August 2020
This application extends the Walk-up Experience feature for guest users. Walk-up Experience (for registered users) for Customer Service Management was released in Paris.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-guided-decisions-experience.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-guided-decisions-experience.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-guided-decisions-experience.html | Guided Decisions Experience release notes | Version history for the Guided Decisions Experience application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-guided-decisions-experience.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-guided-decisions-experience.html"><body id="store-rn-csm-guided-decisions-experience"><main role="main"><article role="article" class="dita" id="store-rn-csm-guided-decisions-experience" aria-labelledby="title_store-rn-csm-guided-decisions-experience">
<h1 class="title topictitle1" id="title_store-rn-csm-guided-decisions-experience">Guided Decisions Experience release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Guided Decisions Experience application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-guided-decisions-experience__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d399337e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 37.0.1 - August 2025</dt>
<dd class="dd">Minor bug fixes for this release.</dd>
<dt class="dt dlterm">Version 35.0.1 - May 2025</dt>
<dd class="dd" id="store-rn-csm-guided-decisions-experience__latest-store-rn-csm-guided-decisions-experience">Fixed: Minor bug fixes for this release.</dd>
<dt class="dt dlterm">Version 34.0.1 - February 2025</dt>
<dd class="dd">Includes bug fixes.</dd>
<dt class="dt dlterm">Version 33.0.5 - January 2025</dt>
<dd class="dd">Bug fix.</dd>
<dt class="dt dlterm">Version 33.0.4 - December 2024</dt>
<dd class="dd">Fix for 500 internal server error caused by slower responses when executing large decision trees with many nodes and multiple input mappings.</dd>
<dt class="dt dlterm">Version 33.0.3 - November 2024</dt>
<dd class="dd">Includes bug fixes.</dd>
<dt class="dt dlterm">Version 33.0.2 - September 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Ability to use previous responses of a decision tree in a question.</li>
<li class="li">Ability to include knowledge article to answer the questions in a decision tree by enabling a system property (sn_gd_core.include_knowledge_articles_in_decision_tree).</li>
</ul>
</dd>
<dt class="dt dlterm">Version 30.0.1 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Added support to add rich text and images to questions in decision tree using html editor.</li>
<li class="li">Users can start a decision tree with only task input.</li>
<li class="li">Ability to retrigger a decision tree in a playbook which begins a new execution of the tree on every trigger.</li>
<li class="li">Decision trees are made searchable in portal through AI Search.</li>
<li class="li">Add decision tree as a catalog content type to help surface decision trees in service catalog.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 29.0.2 - June 2024</dt>
<dd class="dd">Fixes including showing choices in user session language.</dd>
<dt class="dt dlterm">Version 29.0.0 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed WCAG and localization defects.</li>
<li class="li">Output modal while creating decision trees.</li>
<li class="li">Added validation access to all decision tree run time APIs based on user criteria associated with corresponding record.</li>
<li class="li">Decision tree author will now be allowed to end a decision tree with a guidance node or decision node.</li>
<li class="li">Added confirmation popover for intermediate node.</li>
<li class="li">Enabled outputs in linking node.</li>
<li class="li">Decision tree author is enabled to map inputs/outputs to decision tree outputs.</li>
<li class="li">Decision tree author can now add a decision node after a linking node.</li>
<li class="li">Expose widgets to snc_external users.</li>
<li class="li">Enabled to create portal search result page with decision tree widget.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 27.0.0 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changes to Decision Tree Builder to support nested decision trees. This allows decision tree author to link an activated decision tree inside the current decision tree.</li>
<li class="li">Ability to expose guided decision experience in the portal using the decision tree widget for internal users.</li>
<li class="li">Changes to allow returning to or editing of any answer or guidance in a decision tree.</li>
<li class="li">Theming updates for Decision Tree Builder.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 26.2.1 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixes for decision tree builder validations and condition builder</li>
<li class="li">Styling fixes.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 26.1.2 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changes for builder theming.</li>
<li class="li">Accessibility changes and fixes for Decision Tree Builder experience.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 24.4.0 - November 2022</dt>
<dd class="dd">Major refactoring of code to improve performance.</dd>
<dt class="dt dlterm">Version 23.0.1 - August 2022</dt>
<dd class="dd">Guided Decisions guides agents through a set of questions to determine the action that will help them resolve an issue or complete a task in the most optimal way. It asks them questions based on previous answers and gives
guidance on the next step in the resolution process. Guided Decisions reduces the cognitive burden on agents and improves their productivity. Guided Decisions can be embedded in a Playbook or served as a Recommended
Action.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-guided-decisions-experience.html\" id=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-guided-decisions-experience.html\"><body id=\"store-rn-csm-guided-decisions-experience\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-csm-guided-decisions-experience\" aria-labelledby=\"title_store-rn-csm-guided-decisions-experience\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-csm-guided-decisions-experience\">Guided Decisions Experience release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Guided Decisions Experience application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-csm-guided-decisions-experience__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d399337e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 37.0.1 - August 2025</dt>\n <dd class=\"dd\">Minor bug fixes for this release.</dd>\n \n \n <dt class=\"dt dlterm\">Version 35.0.1 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-csm-guided-decisions-experience__latest-store-rn-csm-guided-decisions-experience\">Fixed: Minor bug fixes for this release.</dd>\n \n \n <dt class=\"dt dlterm\">Version 34.0.1 - February 2025</dt>\n <dd class=\"dd\">Includes bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 33.0.5 - January 2025</dt>\n <dd class=\"dd\">Bug fix.</dd>\n \n \n <dt class=\"dt dlterm\">Version 33.0.4 - December 2024</dt>\n <dd class=\"dd\">Fix for 500 internal server error caused by slower responses when executing large decision trees with many nodes and multiple input mappings.</dd>\n \n \n <dt class=\"dt dlterm\">Version 33.0.3 - November 2024</dt>\n <dd class=\"dd\">Includes bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 33.0.2 - September 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Ability to use previous responses of a decision tree in a question.</li>\n <li class=\"li\">Ability to include knowledge article to answer the questions in a decision tree by enabling a system property (sn_gd_core.include_knowledge_articles_in_decision_tree).</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 30.0.1 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Added support to add rich text and images to questions in decision tree using html editor.</li>\n <li class=\"li\">Users can start a decision tree with only task input.</li>\n <li class=\"li\">Ability to retrigger a decision tree in a playbook which begins a new execution of the tree on every trigger.</li>\n <li class=\"li\">Decision trees are made searchable in portal through AI Search.</li>\n <li class=\"li\">Add decision tree as a catalog content type to help surface decision trees in service catalog.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 29.0.2 - June 2024</dt>\n <dd class=\"dd\">Fixes including showing choices in user session language.</dd>\n \n \n <dt class=\"dt dlterm\">Version 29.0.0 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed WCAG and localization defects.</li>\n <li class=\"li\">Output modal while creating decision trees.</li>\n <li class=\"li\">Added validation access to all decision tree run time APIs based on user criteria associated with corresponding record.</li>\n <li class=\"li\">Decision tree author will now be allowed to end a decision tree with a guidance node or decision node.</li>\n <li class=\"li\">Added confirmation popover for intermediate node.</li>\n <li class=\"li\">Enabled outputs in linking node.</li>\n <li class=\"li\">Decision tree author is enabled to map inputs/outputs to decision tree outputs.</li>\n <li class=\"li\">Decision tree author can now add a decision node after a linking node.</li>\n <li class=\"li\">Expose widgets to snc_external users.</li>\n <li class=\"li\">Enabled to create portal search result page with decision tree widget.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 27.0.0 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changes to Decision Tree Builder to support nested decision trees. This allows decision tree author to link an activated decision tree inside the current decision tree.</li>\n <li class=\"li\">Ability to expose guided decision experience in the portal using the decision tree widget for internal users.</li>\n <li class=\"li\">Changes to allow returning to or editing of any answer or guidance in a decision tree.</li>\n <li class=\"li\">Theming updates for Decision Tree Builder.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 26.2.1 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixes for decision tree builder validations and condition builder</li>\n <li class=\"li\">Styling fixes.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 26.1.2 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changes for builder theming.</li>\n <li class=\"li\">Accessibility changes and fixes for Decision Tree Builder experience.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 24.4.0 - November 2022</dt>\n <dd class=\"dd\">Major refactoring of code to improve performance.</dd>\n \n \n <dt class=\"dt dlterm\">Version 23.0.1 - August 2022</dt>\n <dd class=\"dd\">Guided Decisions guides agents through a set of questions to determine the action that will help them resolve an issue or complete a task in the most optimal way. It asks them questions based on previous answers and gives\n guidance on the next step in the resolution process. Guided Decisions reduces the cognitive burden on agents and improves their productivity. Guided Decisions can be embedded in a Playbook or served as a Recommended\n Action.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Guided Decisions Experience release notes
Version history for the Guided Decisions Experience application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 37.0.1 - August 2025
Minor bug fixes for this release.
#### Version 35.0.1 - May 2025
Fixed: Minor bug fixes for this release.
#### Version 34.0.1 - February 2025
Includes bug fixes.
#### Version 33.0.5 - January 2025
Bug fix.
#### Version 33.0.4 - December 2024
Fix for 500 internal server error caused by slower responses when executing large decision trees with many nodes and multiple input mappings.
#### Version 33.0.3 - November 2024
Includes bug fixes.
#### Version 33.0.2 - September 2024
* Ability to use previous responses of a decision tree in a question.
* Ability to include knowledge article to answer the questions in a decision tree by enabling a system property (sn\_gd\_core.include\_knowledge\_articles\_in\_decision\_tree).
#### Version 30.0.1 - August 2024
* Added support to add rich text and images to questions in decision tree using html editor.
* Users can start a decision tree with only task input.
* Ability to retrigger a decision tree in a playbook which begins a new execution of the tree on every trigger.
* Decision trees are made searchable in portal through AI Search.
* Add decision tree as a catalog content type to help surface decision trees in service catalog.
#### Version 29.0.2 - June 2024
Fixes including showing choices in user session language.
#### Version 29.0.0 - May 2024
* Fixed WCAG and localization defects.
* Output modal while creating decision trees.
* Added validation access to all decision tree run time APIs based on user criteria associated with corresponding record.
* Decision tree author will now be allowed to end a decision tree with a guidance node or decision node.
* Added confirmation popover for intermediate node.
* Enabled outputs in linking node.
* Decision tree author is enabled to map inputs/outputs to decision tree outputs.
* Decision tree author can now add a decision node after a linking node.
* Expose widgets to snc\_external users.
* Enabled to create portal search result page with decision tree widget.
#### Version 27.0.0 - February 2024
* Changes to Decision Tree Builder to support nested decision trees. This allows decision tree author to link an activated decision tree inside the current decision tree.
* Ability to expose guided decision experience in the portal using the decision tree widget for internal users.
* Changes to allow returning to or editing of any answer or guidance in a decision tree.
* Theming updates for Decision Tree Builder.
#### Version 26.2.1 - November 2023
* Fixes for decision tree builder validations and condition builder
* Styling fixes.
#### Version 26.1.2 - August 2023
* Changes for builder theming.
* Accessibility changes and fixes for Decision Tree Builder experience.
#### Version 24.4.0 - November 2022
Major refactoring of code to improve performance.
#### Version 23.0.1 - August 2022
Guided Decisions guides agents through a set of questions to determine the action that will help them resolve an issue or complete a task in the most optimal way. It asks them questions based on previous answers and gives
guidance on the next step in the resolution process. Guided Decisions reduces the cognitive burden on agents and improves their productivity. Guided Decisions can be embedded in a Playbook or served as a Recommended
Action.
| ---
title: Guided Decisions Experience release notes
description: Version history for the Guided Decisions Experience application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Guided Decisions Experience release notes
Version history for the Guided Decisions Experience application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 37.0.1 - August 2025
Minor bug fixes for this release.
#### Version 35.0.1 - May 2025
Fixed: Minor bug fixes for this release.
#### Version 34.0.1 - February 2025
Includes bug fixes.
#### Version 33.0.5 - January 2025
Bug fix.
#### Version 33.0.4 - December 2024
Fix for 500 internal server error caused by slower responses when executing large decision trees with many nodes and multiple input mappings.
#### Version 33.0.3 - November 2024
Includes bug fixes.
#### Version 33.0.2 - September 2024
* Ability to use previous responses of a decision tree in a question.
* Ability to include knowledge article to answer the questions in a decision tree by enabling a system property (sn\_gd\_core.include\_knowledge\_articles\_in\_decision\_tree).
#### Version 30.0.1 - August 2024
* Added support to add rich text and images to questions in decision tree using html editor.
* Users can start a decision tree with only task input.
* Ability to retrigger a decision tree in a playbook which begins a new execution of the tree on every trigger.
* Decision trees are made searchable in portal through AI Search.
* Add decision tree as a catalog content type to help surface decision trees in service catalog.
#### Version 29.0.2 - June 2024
Fixes including showing choices in user session language.
#### Version 29.0.0 - May 2024
* Fixed WCAG and localization defects.
* Output modal while creating decision trees.
* Added validation access to all decision tree run time APIs based on user criteria associated with corresponding record.
* Decision tree author will now be allowed to end a decision tree with a guidance node or decision node.
* Added confirmation popover for intermediate node.
* Enabled outputs in linking node.
* Decision tree author is enabled to map inputs/outputs to decision tree outputs.
* Decision tree author can now add a decision node after a linking node.
* Expose widgets to snc\_external users.
* Enabled to create portal search result page with decision tree widget.
#### Version 27.0.0 - February 2024
* Changes to Decision Tree Builder to support nested decision trees. This allows decision tree author to link an activated decision tree inside the current decision tree.
* Ability to expose guided decision experience in the portal using the decision tree widget for internal users.
* Changes to allow returning to or editing of any answer or guidance in a decision tree.
* Theming updates for Decision Tree Builder.
#### Version 26.2.1 - November 2023
* Fixes for decision tree builder validations and condition builder
* Styling fixes.
#### Version 26.1.2 - August 2023
* Changes for builder theming.
* Accessibility changes and fixes for Decision Tree Builder experience.
#### Version 24.4.0 - November 2022
Major refactoring of code to improve performance.
#### Version 23.0.1 - August 2022
Guided Decisions guides agents through a set of questions to determine the action that will help them resolve an issue or complete a task in the most optimal way. It asks them questions based on previous answers and gives
guidance on the next step in the resolution process. Guided Decisions reduces the cognitive burden on agents and improves their productivity. Guided Decisions can be embedded in a Playbook or served as a Recommended
Action.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-guided-decisions-guidance.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-guided-decisions-guidance.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-guided-decisions-guidance.html | Guided Decisions - Guidance release notes | Version history for the Guided Decisions - Guidance applications on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-guided-decisions-guidance.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-guided-decisions-guidance.html"><body id="store-rn-csm-guided-decisions-guidance"><main role="main"><article role="article" class="dita" id="store-rn-csm-guided-decisions-guidance" aria-labelledby="title_store-rn-csm-guided-decisions-guidance">
<h1 class="title topictitle1" id="title_store-rn-csm-guided-decisions-guidance">Guided Decisions - Guidance release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Guided Decisions - Guidance applications on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-guided-decisions-guidance__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d293330e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 24.0.1 - November 2022</dt>
<dd class="dd" id="store-rn-csm-guided-decisions-guidance__latest-store-rn-cms-guided-decisions-guidance"><ul class="ul">
<li class="li">Changes to the guidance experience to show error messages and notifications in case multiple users are acting on the same guidance</li>
<li class="li">Changes to show error messages if guidance fails during execution</li>
</ul></dd>
<dt class="dt dlterm">Version 23.0.0 - August 2022</dt>
<dd class="dd">A guidance is a flexible entity for defining an action (using a subflow) and the information pertaining to that action. A guidance is used in a Guided Decision or a Recommended Action that enables the agent to execute the
action.</dd>
</dl>
</section>
</div>
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} | # Guided Decisions - Guidance release notes
Version history for the Guided Decisions - Guidance applications on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 24.0.1 - November 2022
* Changes to the guidance experience to show error messages and notifications in case multiple users are acting on the same guidance
* Changes to show error messages if guidance fails during execution
#### Version 23.0.0 - August 2022
A guidance is a flexible entity for defining an action (using a subflow) and the information pertaining to that action. A guidance is used in a Guided Decision or a Recommended Action that enables the agent to execute the
action.
| ---
title: Guided Decisions - Guidance release notes
description: Version history for the Guided Decisions - Guidance applications on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Guided Decisions - Guidance release notes
Version history for the Guided Decisions - Guidance applications on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 24.0.1 - November 2022
* Changes to the guidance experience to show error messages and notifications in case multiple users are acting on the same guidance
* Changes to show error messages if guidance fails during execution
#### Version 23.0.0 - August 2022
A guidance is a flexible entity for defining an action (using a subflow) and the information pertaining to that action. A guidance is used in a Guided Decision or a Recommended Action that enables the agent to execute the
action.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-guided-decisions.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-guided-decisions.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-guided-decisions.html | Guided Decisions release notes | Version history for the Guided Decisions applications on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-guided-decisions.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-guided-decisions.html"><body id="store-rn-csm-guided-decisions"><main role="main"><article role="article" class="dita" id="store-rn-csm-guided-decisions" aria-labelledby="title_store-rn-csm-guided-decisions">
<h1 class="title topictitle1" id="title_store-rn-csm-guided-decisions">Guided Decisions release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Guided Decisions applications on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-guided-decisions__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d197048e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 25.0.0 - May 2023</dt>
<dd class="dd" id="store-rn-csm-guided-decisions__latest-store-rn-csm-guided-decisions"><ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">Provides a visual no-code experience for decision tree authors called Decision Tree Builder. Decision tree authors can map their procedures or troubleshooting processes as decision trees within minutes.</li>
<li class="li">Once a decision tree is designed, decision tree authors can activate it with a click of a button.</li>
<li class="li">Decision tree authors can reuse already provided answers and navigate users through the tree.</li>
<li class="li">Decision tree authors can see a choice list based on a reference field.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 24.0.1 - November 2022</dt>
<dd class="dd">Updates to accommodate error handling in Guided Decision execution.</dd>
<dt class="dt dlterm">Version 23.0.0 - August 2022</dt>
<dd class="dd">Guided Decisions guides agents through a set of questions to determine the action that will help them resolve an issue or complete a task in the most optimal way. It asks them questions based on previous answers and gives
guidance on the next step in the resolution process. Guided Decisions reduce the cognitive burden on agents and improves their productivity. Guided Decisions can be embedded in a Playbook or served as a Recommended
Action.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-guided-decisions.html\" id=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-guided-decisions.html\"><body id=\"store-rn-csm-guided-decisions\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-csm-guided-decisions\" aria-labelledby=\"title_store-rn-csm-guided-decisions\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-csm-guided-decisions\">Guided Decisions release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Guided Decisions applications on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-csm-guided-decisions__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d197048e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 25.0.0 - May 2023</dt>\n <dd class=\"dd\" id=\"store-rn-csm-guided-decisions__latest-store-rn-csm-guided-decisions\"><ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">Provides a visual no-code experience for decision tree authors called Decision Tree Builder. Decision tree authors can map their procedures or troubleshooting processes as decision trees within minutes.</li>\n <li class=\"li\">Once a decision tree is designed, decision tree authors can activate it with a click of a button.</li>\n <li class=\"li\">Decision tree authors can reuse already provided answers and navigate users through the tree.</li>\n <li class=\"li\">Decision tree authors can see a choice list based on a reference field.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 24.0.1 - November 2022</dt>\n <dd class=\"dd\">Updates to accommodate error handling in Guided Decision execution.</dd>\n \n \n <dt class=\"dt dlterm\">Version 23.0.0 - August 2022</dt>\n <dd class=\"dd\">Guided Decisions guides agents through a set of questions to determine the action that will help them resolve an issue or complete a task in the most optimal way. It asks them questions based on previous answers and gives\n guidance on the next step in the resolution process. Guided Decisions reduce the cognitive burden on agents and improves their productivity. Guided Decisions can be embedded in a Playbook or served as a Recommended\n Action.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
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} | # Guided Decisions release notes
Version history for the Guided Decisions applications on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 25.0.0 - May 2023
* New:
+ Provides a visual no-code experience for decision tree authors called Decision Tree Builder. Decision tree authors can map their procedures or troubleshooting processes as decision trees within minutes.
+ Once a decision tree is designed, decision tree authors can activate it with a click of a button.
+ Decision tree authors can reuse already provided answers and navigate users through the tree.
+ Decision tree authors can see a choice list based on a reference field.
#### Version 24.0.1 - November 2022
Updates to accommodate error handling in Guided Decision execution.
#### Version 23.0.0 - August 2022
Guided Decisions guides agents through a set of questions to determine the action that will help them resolve an issue or complete a task in the most optimal way. It asks them questions based on previous answers and gives
guidance on the next step in the resolution process. Guided Decisions reduce the cognitive burden on agents and improves their productivity. Guided Decisions can be embedded in a Playbook or served as a Recommended
Action.
| ---
title: Guided Decisions release notes
description: Version history for the Guided Decisions applications on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Guided Decisions release notes
Version history for the Guided Decisions applications on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 25.0.0 - May 2023
* New:
+ Provides a visual no-code experience for decision tree authors called Decision Tree Builder. Decision tree authors can map their procedures or troubleshooting processes as decision trees within minutes.
+ Once a decision tree is designed, decision tree authors can activate it with a click of a button.
+ Decision tree authors can reuse already provided answers and navigate users through the tree.
+ Decision tree authors can see a choice list based on a reference field.
#### Version 24.0.1 - November 2022
Updates to accommodate error handling in Guided Decision execution.
#### Version 23.0.0 - August 2022
Guided Decisions guides agents through a set of questions to determine the action that will help them resolve an issue or complete a task in the most optimal way. It asks them questions based on previous answers and gives
guidance on the next step in the resolution process. Guided Decisions reduce the cognitive burden on agents and improves their productivity. Guided Decisions can be embedded in a Playbook or served as a Recommended
Action.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-incident-mgmt-field-service.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-incident-mgmt-field-service.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-incident-mgmt-field-service.html | Incident Management for Field Service release notes | Version history for the Incident Management for Field Service application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-incident-mgmt-field-service.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-incident-mgmt-field-service.html"><body id="store-rn-csm-incident-mgmt-field-service"><main role="main"><article role="article" class="dita" id="store-rn-csm-incident-mgmt-field-service" aria-labelledby="title_store-rn-csm-incident-mgmt-field-service">
<h1 class="title topictitle1" id="title_store-rn-csm-incident-mgmt-field-service"><span class="ph">Incident Management</span> for <span class="ph">Field Service</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Incident Management</span> for <span class="ph">Field Service</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-incident-mgmt-field-service__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d570498e69" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.2 - July 2025</dt>
<dd class="dd">Fixed the translation issue for some languages on the work notes</dd>
<dt class="dt dlterm">Version 1.1.1 - January 2025</dt>
<dd class="dd" id="store-rn-csm-incident-mgmt-field-service__latest-store-rn-csm-incident-mgmt-field-service">Update application Java Version to 17.</dd>
<dt class="dt dlterm">Version 1.0.0 - September 2021</dt>
<dd class="dd">The <span class="ph">ServiceNow®</span>
<span class="ph">Incident Management</span> for <span class="ph">Field Service</span> plugin provides seamless integration between <span class="ph">Incident Management</span> and <span class="ph">Field Service Management</span> applications. Use this capability to create work orders from an incident. Whenever state changes or a work note is added to the work order, efficiently track the progress of work orders
directly from their respective parent incidents.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Incident Management for Field Service release notes
Version history for the Incident Management for Field Service application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.2 - July 2025
Fixed the translation issue for some languages on the work notes
#### Version 1.1.1 - January 2025
Update application Java Version to 17.
#### Version 1.0.0 - September 2021
The ServiceNow®
Incident Management for Field Service plugin provides seamless integration between Incident Management and Field Service Management applications. Use this capability to create work orders from an incident. Whenever state changes or a work note is added to the work order, efficiently track the progress of work orders
directly from their respective parent incidents.
| ---
title: Incident Management for Field Service release notes
description: Version history for the Incident Management for Field Service application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Incident Management for Field Service release notes
Version history for the Incident Management for Field Service application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.2 - July 2025
Fixed the translation issue for some languages on the work notes
#### Version 1.1.1 - January 2025
Update application Java Version to 17.
#### Version 1.0.0 - September 2021
The ServiceNow®
Incident Management for Field Service plugin provides seamless integration between Incident Management and Field Service Management applications. Use this capability to create work orders from an incident. Whenever state changes or a work note is added to the work order, efficiently track the progress of work orders
directly from their respective parent incidents.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-interaction-control-component.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-interaction-control-component.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-interaction-control-component.html | Interaction Control Component release notes | Version history for the Interaction Control Component application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-interaction-control-component.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-interaction-control-component.html"><body id="store-rn-csm-interaction-control-component"><main role="main"><article role="article" class="dita" id="store-rn-csm-interaction-control-component" aria-labelledby="title_store-rn-csm-interaction-control-component">
<h1 class="title topictitle1" id="title_store-rn-csm-interaction-control-component">Interaction Control Component release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Interaction Control Component application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-interaction-control-component__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d615405e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.0.1 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New in this release:<ul class="ul" id="store-rn-csm-interaction-control-component__ul_bmw_jbv_zfc">
<li class="li">Interaction Controls Component support for Global call list<ul class="ul" id="store-rn-csm-interaction-control-component__ul_zmw_jbv_zfc">
<li class="li">Global call list for managing one or more calls when user moves away from the Interaction tab.</li>
<li class="li">Phone directory in the Global Call Component allowing outbound dialing. Directory contains queues, agents, and external numbers stored in CCaaS.</li>
<li class="li">"Open interaction" link in the global call list allows quick access to Interaction records.</li>
</ul></li>
<li class="li">Interaction Controls Component support for callback functionality. <ul class="ul" id="store-rn-csm-interaction-control-component__ul_anw_jbv_zfc">
<li class="li">List of callback numbers agents can choose to dial back the customers.</li>
<li class="li">Dial customer action allows callback to the customer.</li>
<li class="li">Close callback action enables agents to wrap up callback requests.</li>
<li class="li">Retry call action helps agents retry dialing the customer if the customer does not answer the phone call.</li>
<li class="li">Countdown timer indicates to agents that begin and end of callback happens automatically.</li>
</ul>
</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.2.0 - May 2025</dt>
<dd class="dd" id="store-rn-csm-interaction-control-component__latest-store-rn-csm-interaction-control-component">
<ul class="ul" id="store-rn-csm-interaction-control-component__ul_txv_dyv_bfc">
<li class="li">New in this release:<ul class="ul" id="store-rn-csm-interaction-control-component__ul_zll_2yv_bfc">
<li class="li">A new tab on the Transfer UI for External (Transfer) when user invokes the transfer feature from an active call.</li>
<li class="li">The ability to transfer to a phone number directly when there is no match in the destination type (queue, agent, or external).</li>
<li class="li">A new system property (icc_search_limit) to set the number of records returned in the target list for transfer. The default minimum value is 10 and the maximum value is 25.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.3 - March 2025</dt>
<dd class="dd">Fix in this release: Internal fix for UX standard naming convention.</dd>
<dt class="dt dlterm">Version 1.0.0 - February 2025</dt>
<dd class="dd">The Interaction Controls Component is a framework that enables a Contact Center Platform to integrate with the ServiceNow Configurable Workspace. This framework provides a
set of native voice call controls.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Interaction Control Component release notes
Version history for the Interaction Control Component application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.1 - August 2025
* New in this release:
+ Interaction Controls Component support for Global call list
- Global call list for managing one or more calls when user moves away from the Interaction tab.
- Phone directory in the Global Call Component allowing outbound dialing. Directory contains queues, agents, and external numbers stored in CCaaS.
- "Open interaction" link in the global call list allows quick access to Interaction records.
+ Interaction Controls Component support for callback functionality.
- List of callback numbers agents can choose to dial back the customers.
- Dial customer action allows callback to the customer.
- Close callback action enables agents to wrap up callback requests.
- Retry call action helps agents retry dialing the customer if the customer does not answer the phone call.
- Countdown timer indicates to agents that begin and end of callback happens automatically.
#### Version 2.2.0 - May 2025
* New in this release:
+ A new tab on the Transfer UI for External (Transfer) when user invokes the transfer feature from an active call.
+ The ability to transfer to a phone number directly when there is no match in the destination type (queue, agent, or external).
+ A new system property (icc\_search\_limit) to set the number of records returned in the target list for transfer. The default minimum value is 10 and the maximum value is 25.
#### Version 1.0.3 - March 2025
Fix in this release: Internal fix for UX standard naming convention.
#### Version 1.0.0 - February 2025
The Interaction Controls Component is a framework that enables a Contact Center Platform to integrate with the ServiceNow Configurable Workspace. This framework provides a
set of native voice call controls.
| ---
title: Interaction Control Component release notes
description: Version history for the Interaction Control Component application on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Interaction Control Component release notes
Version history for the Interaction Control Component application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.1 - August 2025
* New in this release:
+ Interaction Controls Component support for Global call list
- Global call list for managing one or more calls when user moves away from the Interaction tab.
- Phone directory in the Global Call Component allowing outbound dialing. Directory contains queues, agents, and external numbers stored in CCaaS.
- "Open interaction" link in the global call list allows quick access to Interaction records.
+ Interaction Controls Component support for callback functionality.
- List of callback numbers agents can choose to dial back the customers.
- Dial customer action allows callback to the customer.
- Close callback action enables agents to wrap up callback requests.
- Retry call action helps agents retry dialing the customer if the customer does not answer the phone call.
- Countdown timer indicates to agents that begin and end of callback happens automatically.
#### Version 2.2.0 - May 2025
* New in this release:
+ A new tab on the Transfer UI for External (Transfer) when user invokes the transfer feature from an active call.
+ The ability to transfer to a phone number directly when there is no match in the destination type (queue, agent, or external).
+ A new system property (icc\_search\_limit) to set the number of records returned in the target list for transfer. The default minimum value is 10 and the maximum value is 25.
#### Version 1.0.3 - March 2025
Fix in this release: Internal fix for UX standard naming convention.
#### Version 1.0.0 - February 2025
The Interaction Controls Component is a framework that enables a Contact Center Platform to integrate with the ServiceNow Configurable Workspace. This framework provides a
set of native voice call controls.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-knowledge-api.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-knowledge-api.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-knowledge-api.html | Knowledge API release notes | Version history for the Customer Service Management Knowledge API on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-knowledge-api.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-knowledge-api.html"><body id="store-rn-csm-knowledge-api"><main role="main"><article role="article" class="dita" id="store-rn-csm-knowledge-api" aria-labelledby="title_store-rn-csm-knowledge-api">
<h1 class="title topictitle1" id="title_store-rn-csm-knowledge-api"><span class="ph">Knowledge</span> API release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Customer Service Management</span>
<span class="ph">Knowledge</span> API on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-knowledge-api__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d147066e64" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.2 - May 2022</dt>
<dd class="dd" id="store-rn-csm-knowledge-api__latest-store-rn-csm-knowledge-api">Fixed: Improved functionality in Knowledge API related to fetching attachments.</dd>
<dt class="dt dlterm">Version 1.0.1 - December 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-csm-knowledge-api__ul_dmt_hjv_vrb">
<li class="li">Fixed: Bug fix to allow configurability of the REST API end point.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.0 - March 2020</dt>
<dd class="dd">Provides REST API endpoints that enable applications to integrate with the <span class="ph">Knowledge Management</span> application for searching, viewing, and fetching lists of most viewed and featured knowledge articles.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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Version history for the Customer Service Management
Knowledge API on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.2 - May 2022
Fixed: Improved functionality in Knowledge API related to fetching attachments.
#### Version 1.0.1 - December 2021
* Fixed: Bug fix to allow configurability of the REST API end point.
#### Version 1.0.0 - March 2020
Provides REST API endpoints that enable applications to integrate with the Knowledge Management application for searching, viewing, and fetching lists of most viewed and featured knowledge articles.
| ---
title: Knowledge API release notes
description: Version history for the Customer Service Management Knowledge API on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Knowledge API release notes
Version history for the Customer Service Management
Knowledge API on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.2 - May 2022
Fixed: Improved functionality in Knowledge API related to fetching attachments.
#### Version 1.0.1 - December 2021
* Fixed: Bug fix to allow configurability of the REST API end point.
#### Version 1.0.0 - March 2020
Provides REST API endpoints that enable applications to integrate with the Knowledge Management application for searching, viewing, and fetching lists of most viewed and featured knowledge articles.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-license-permit-playbook.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-license-permit-playbook.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-license-permit-playbook.html | License and Permit Playbook release notes | Version history for the License and Permit Playbook application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Public Sector Industry release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-license-permit-playbook.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-license-permit-playbook.html"><body id="store-rn-csm-license-permit-playbook"><main role="main"><article role="article" class="dita" id="store-rn-csm-license-permit-playbook" aria-labelledby="title_store-rn-csm-license-permit-playbook">
<h1 class="title topictitle1" id="title_store-rn-csm-license-permit-playbook"><span class="ph">License and Permit Playbook</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">License and Permit Playbook</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-license-permit-playbook__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d505847e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.0.6 - August 2025</dt>
<dd class="dd">Fixed: Resolved minor issues with creating a license and permit and price listing of a license and permit.</dd>
<dt class="dt dlterm">Version 3.0.5 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-csm-license-permit-playbook__ul_qf1_zyb_cgc">
<li class="li">Responsibility Field in 'Add Related Parties' Activity: Fixed to show appropriate options.</li>
<li class="li">Items Received Card Not Displaying: Now visible for the Business Agent.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.4 - May 2025</dt>
<dd class="dd" id="store-rn-csm-license-permit-playbook__latest-store-rn-csm-license-permit-playbook">
<ul class="ul" id="store-rn-csm-license-permit-playbook__ul_trz_2sq_1fc">
<li class="li">Fixed:<ul class="ul" id="store-rn-csm-license-permit-playbook__ul_m4d_gsq_1fc">
<li class="li">Pre-eligibility questions-related issues</li>
<li class="li">Form display issues</li>
<li class="li">Workflow status indicators showing incorrect completion status</li>
</ul></li>
<li class="li">Removed: showPayment" function to improve system performance</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.1.2 - January 2025</dt>
<dd class="dd">Fixed: Ensure constituent information is auto-populating correctly in "on behalf of" application scenarios.</dd>
<dt class="dt dlterm">Version 2.1.0 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Playbook experience when initiating applications for licenses/permits on the constituent/business-facing portal</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Modified the application intake phase to provide a better experience when collecting required application information</li>
<li class="li">Updated the applicant data model to include business contacts</li>
<li class="li">Incorporated the license/permit fee summary card into the item received records on the constituent/business-facing portal</li>
<li class="li">Updated application labels to support accessible rich internet applications (ARIA) accessibility requirements.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.2 - June 2024</dt>
<dd class="dd">Fixed: Resolved string literals to be translated.</dd>
<dt class="dt dlterm">Version 2.0.1 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Generate digital copies of licenses/permits from within the playbook with newly incorporated document template functionality.</li>
<li class="li">If needed, add additional inspection activities from within the playbook without having to manually configure these steps.</li>
<li class="li">Create and submit license/permit applications on behalf of someone else.</li>
<li class="li">Create and submit multi-party license/permit applications.</li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">Streamlined the approval workflow by simplifying activities performed by approvers.</li>
<li class="li">Improved the fee card design for better communication around how fees are impacted when license/permit configuration changes are made.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.2 - November 2023</dt>
<dd class="dd">The License and Permit Playbook provides governments with a packaged playbook built to simplify and modernize the delivery of licenses and permits &ndash; enabling governments to focus on providing innovative experiences
for individuals and businesses, rather than developing and maintaining expensive bespoke or custom solutions.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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January 2025</dt>\n <dd class=\"dd\">Fixed: Ensure constituent information is auto-populating correctly in "on behalf of" application scenarios.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Playbook experience when initiating applications for licenses/permits on the constituent/business-facing portal</li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Modified the application intake phase to provide a better experience when collecting required application information</li>\n <li class=\"li\">Updated the applicant data model to include business contacts</li>\n <li class=\"li\">Incorporated the license/permit fee summary card into the item received records on the constituent/business-facing portal</li>\n <li class=\"li\">Updated application labels to support accessible rich internet applications (ARIA) accessibility requirements.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - June 2024</dt>\n <dd class=\"dd\">Fixed: Resolved string literals to be translated.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Generate digital copies of licenses/permits from within the playbook with newly incorporated document template functionality.</li>\n <li class=\"li\">If needed, add additional inspection activities from within the playbook without having to manually configure these steps.</li>\n <li class=\"li\">Create and submit license/permit applications on behalf of someone else.</li>\n <li class=\"li\">Create and submit multi-party license/permit applications.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Streamlined the approval workflow by simplifying activities performed by approvers.</li>\n <li class=\"li\">Improved the fee card design for better communication around how fees are impacted when license/permit configuration changes are made.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.2 - November 2023</dt>\n <dd class=\"dd\">The License and Permit Playbook provides governments with a packaged playbook built to simplify and modernize the delivery of licenses and permits &ndash; enabling governments to focus on providing innovative experiences\n for individuals and businesses, rather than developing and maintaining expensive bespoke or custom solutions.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # License and Permit Playbook release notes
Version history for the License and Permit Playbook application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.6 - August 2025
Fixed: Resolved minor issues with creating a license and permit and price listing of a license and permit.
#### Version 3.0.5 - August 2025
* Fixed:
+ Responsibility Field in 'Add Related Parties' Activity: Fixed to show appropriate options.
+ Items Received Card Not Displaying: Now visible for the Business Agent.
#### Version 3.0.4 - May 2025
* Fixed:
+ Pre-eligibility questions-related issues
+ Form display issues
+ Workflow status indicators showing incorrect completion status
* Removed: showPayment" function to improve system performance
#### Version 2.1.2 - January 2025
Fixed: Ensure constituent information is auto-populating correctly in "on behalf of" application scenarios.
#### Version 2.1.0 - November 2024
* New: Playbook experience when initiating applications for licenses/permits on the constituent/business-facing portal
* Changed:
+ Modified the application intake phase to provide a better experience when collecting required application information
+ Updated the applicant data model to include business contacts
+ Incorporated the license/permit fee summary card into the item received records on the constituent/business-facing portal
+ Updated application labels to support accessible rich internet applications (ARIA) accessibility requirements.
#### Version 2.0.2 - June 2024
Fixed: Resolved string literals to be translated.
#### Version 2.0.1 - February 2024
* New:
+ Generate digital copies of licenses/permits from within the playbook with newly incorporated document template functionality.
+ If needed, add additional inspection activities from within the playbook without having to manually configure these steps.
+ Create and submit license/permit applications on behalf of someone else.
+ Create and submit multi-party license/permit applications.
* Changed:
+ Streamlined the approval workflow by simplifying activities performed by approvers.
+ Improved the fee card design for better communication around how fees are impacted when license/permit configuration changes are made.
#### Version 1.0.2 - November 2023
The License and Permit Playbook provides governments with a packaged playbook built to simplify and modernize the delivery of licenses and permits – enabling governments to focus on providing innovative experiences
for individuals and businesses, rather than developing and maintaining expensive bespoke or custom solutions.
| ---
title: License and Permit Playbook release notes
description: Version history for the License and Permit Playbook application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Public Sector Industry release notes
---
# License and Permit Playbook release notes
Version history for the License and Permit Playbook application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.6 - August 2025
Fixed: Resolved minor issues with creating a license and permit and price listing of a license and permit.
#### Version 3.0.5 - August 2025
* Fixed:
+ Responsibility Field in 'Add Related Parties' Activity: Fixed to show appropriate options.
+ Items Received Card Not Displaying: Now visible for the Business Agent.
#### Version 3.0.4 - May 2025
* Fixed:
+ Pre-eligibility questions-related issues
+ Form display issues
+ Workflow status indicators showing incorrect completion status
* Removed: showPayment" function to improve system performance
#### Version 2.1.2 - January 2025
Fixed: Ensure constituent information is auto-populating correctly in "on behalf of" application scenarios.
#### Version 2.1.0 - November 2024
* New: Playbook experience when initiating applications for licenses/permits on the constituent/business-facing portal
* Changed:
+ Modified the application intake phase to provide a better experience when collecting required application information
+ Updated the applicant data model to include business contacts
+ Incorporated the license/permit fee summary card into the item received records on the constituent/business-facing portal
+ Updated application labels to support accessible rich internet applications (ARIA) accessibility requirements.
#### Version 2.0.2 - June 2024
Fixed: Resolved string literals to be translated.
#### Version 2.0.1 - February 2024
* New:
+ Generate digital copies of licenses/permits from within the playbook with newly incorporated document template functionality.
+ If needed, add additional inspection activities from within the playbook without having to manually configure these steps.
+ Create and submit license/permit applications on behalf of someone else.
+ Create and submit multi-party license/permit applications.
* Changed:
+ Streamlined the approval workflow by simplifying activities performed by approvers.
+ Improved the fee card design for better communication around how fees are impacted when license/permit configuration changes are made.
#### Version 1.0.2 - November 2023
The License and Permit Playbook provides governments with a packaged playbook built to simplify and modernize the delivery of licenses and permits – enabling governments to focus on providing innovative experiences
for individuals and businesses, rather than developing and maintaining expensive bespoke or custom solutions.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-now-assist-public-sector-digital-services.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-now-assist-public-sector-digital-services.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-now-assist-public-sector-digital-services.html | Now Assist for Public Sector Digital Services (PSDS) release notes | Version history for the Now Assist application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Public Sector Industry release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-now-assist-public-sector-digital-services.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-now-assist-public-sector-digital-services.html"><body id="store-rn-csm-now-assist-public-sector-digital-services"><main role="main"><article role="article" class="dita" id="store-rn-csm-now-assist-public-sector-digital-services" aria-labelledby="title_store-rn-csm-now-assist-public-sector-digital-services">
<h1 class="title topictitle1" id="title_store-rn-csm-now-assist-public-sector-digital-services"><span class="ph">Now Assist</span> for <span class="ph">Public Sector Digital Services</span> (PSDS) release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Now Assist</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-now-assist-public-sector-digital-services__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d160205e70" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.1 - August 2025</dt>
<dd class="dd">Dependency version changes.</dd>
<dt class="dt dlterm">Version 1.1.0 - February 2025</dt>
<dd class="dd" id="store-rn-csm-now-assist-public-sector-digital-services__latest-store-rn-csm-now-assist-public-sector-digital-services"><ul class="ul">
<li class="li">Now Assist for AI search: Single-turn capability for legislation/policy summarization; agent-facing</li>
<li class="li">Now Assist Chat Summarization: Agent facing chat summarization</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.1 - August 2024</dt>
<dd class="dd">Now Assist for PSDS enables government agencies to condense case records into short summaries using the case summarization skill. Agents can use the resolution
summarization skill to generate resolution information for a government case type, propose the resolution to the constituent/business contact, and add the information directly to the case record. Now Assist for PSDS brings
generative AI case summarization and resolution notes generation into the Public Sector Digital Services experience.</dd>
</dl>
</section>
</div>
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} | # Now Assist for Public Sector Digital Services (PSDS) release notes
Version history for the Now Assist application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.1 - August 2025
Dependency version changes.
#### Version 1.1.0 - February 2025
* Now Assist for AI search: Single-turn capability for legislation/policy summarization; agent-facing
* Now Assist Chat Summarization: Agent facing chat summarization
#### Version 1.0.1 - August 2024
Now Assist for PSDS enables government agencies to condense case records into short summaries using the case summarization skill. Agents can use the resolution
summarization skill to generate resolution information for a government case type, propose the resolution to the constituent/business contact, and add the information directly to the case record. Now Assist for PSDS brings
generative AI case summarization and resolution notes generation into the Public Sector Digital Services experience.
| ---
title: Now Assist for Public Sector Digital Services (PSDS) release notes
description: Version history for the Now Assist application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Public Sector Industry release notes
---
# Now Assist for Public Sector Digital Services (PSDS) release notes
Version history for the Now Assist application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.1 - August 2025
Dependency version changes.
#### Version 1.1.0 - February 2025
* Now Assist for AI search: Single-turn capability for legislation/policy summarization; agent-facing
* Now Assist Chat Summarization: Agent facing chat summarization
#### Version 1.0.1 - August 2024
Now Assist for PSDS enables government agencies to condense case records into short summaries using the case summarization skill. Agents can use the resolution
summarization skill to generate resolution information for a government case type, propose the resolution to the constituent/business contact, and add the information directly to the case record. Now Assist for PSDS brings
generative AI case summarization and resolution notes generation into the Public Sector Digital Services experience.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-now-assist.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-now-assist.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-now-assist.html | Now Assist for CSM release notes | Version history for the Now Assist for CSM application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-now-assist.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-now-assist.html"><body id="store-rn-csm-now-assist"><main role="main"><article role="article" class="dita" id="store-rn-csm-now-assist" aria-labelledby="title_store-rn-csm-now-assist">
<h1 class="title topictitle1" id="title_store-rn-csm-now-assist"><span class="ph">Now Assist for CSM</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Now Assist for CSM</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-now-assist__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d143333e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 10.0.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Added support for 3P models:<ul class="ul" id="store-rn-csm-now-assist__ol_ekp_425_bgc">
<li class="li">Azure OpenAI.</li>
<li class="li">Claude Anthorpic.</li>
<li class="li">Google Gemini.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 8.1.1 - June 2025</dt>
<dd class="dd" id="store-rn-csm-now-assist__latest-store-rn-csm-now-assist">
<ul class="ul">
<li class="li">New: Speed up case resolution with the suggested steps from Recommended Actions.</li>
<li class="li">Changed: Improved the self-service resolution in Portal case form by handing off conversation to Virtual agent if no answers are found or if a case needs to be opened.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 9.0.1 - May 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-csm-now-assist__ul_oqb_5zy_ffc">
<li class="li">Minimize case escalations by providing a detailed explanation of customer sentiment.</li>
<li class="li">Speed up case resolution with the suggested steps from Recommended Actions.</li>
<li class="li">Use natural language to describe your intent and trigger a subflow or action in the Now Assist panel.</li>
<li class="li">Support for searching public web content in both standard and conversational search. Easily distinguish between internal and external content, with direct links to the source.</li>
</ul></li>
<li class="li">Changed: Improved the self-service resolution in Portal case form by handing off conversation to Virtual agent if no answers are found or if a case needs to be opened.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 8.0.0 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-csm-now-assist__ul_yzw_msp_c2c">
<li class="li">Schedule, reschedule, or cancel appointments conversationally within the Virtual Agent with LLM-based scheduling assistant.</li>
<li class="li">Availability of an AI widget that gathers responses from relevant knowledge bases, products, and catalogs when requesters open a case and enter the description.</li>
<li class="li">Availability of multi-turn Q&A feature in Now Assist panel that allows agents to ask follow-up questions, clarify details, switch between topics, and receive synthesized answers from the knowledge base.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-csm-now-assist__ul_ygq_nsp_c2c">
<li class="li">Additional tonal change options, including formal, casual, and sympathetic, are now available, and the admin experience is on par with the admin experience for chat summarization in chat reply recommendations.</li>
<li class="li">Additional tonal change options, such as formal, casual, and sympathetic are now available in email reply recommendation.</li>
<li class="li">Availability of detailed feedback option for negative feedback on the generated case summary in case summarization.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 7.0.0 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-csm-now-assist__ul_qlz_fn5_gdc">
<li class="li">Multilingual support for all Now Assist for CSM skills.</li>
<li class="li">Support for outbound calls from agents to the customers.</li>
<li class="li">Generate a call summary when the real-time transcript is not available.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-csm-now-assist__ul_lcv_gn5_gdc">
<li class="li">Get recommendations for email responses when starting new emails, forwarding messages, or finalizing drafts.</li>
<li class="li">Select suggested response email templates and adjust the tone of your email when composing new emails, forwarding emails, or completing drafts.</li>
<li class="li">Rewrite resolution notes by selecting the text and using the Now Assist icon to shorten or elaborate the content.</li>
<li class="li">Revise content in existing knowledge articles using the Now Assist icon, accessible as an inline capability, and create and refine knowledge articles. You can also generate knowledge articles in multiple
languages.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 6.0.0 - August 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-now-assist__ul_jyd_q44_2cc">
<li class="li">New:<ul class="ul" id="store-rn-csm-now-assist__ul_jf5_r44_2cc">
<li class="li">Get a summary of sidebar discussions between agents, requesters, and subject matter experts.</li>
<li class="li">Reply faster with chat response recommendations in real time.</li>
<li class="li">Respond quickly with recommended email replies.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-csm-now-assist__ul_k1r_r44_2cc">
<li class="li">Create knowledge articles based on insights from other related case.</li>
<li class="li">Generate a summary during live agent-to-agent call transfer.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.1.2 - July 2024</dt>
<dd class="dd">Fixed: Domain separation is supported for case, chat and resolution notes generation.</dd>
<dt class="dt dlterm">Version 5.0.0 - May 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Post-call summarization</li>
<li class="li">Knowledge generation</li>
<li class="li">Dynamic translation</li>
</ul>
</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Related records summarization including emails</li>
<li class="li">Chat summarization enhancement to support Live agent to Live agent transfer use case</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 4.0.0 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Role attribution in case summary</li>
<li class="li">Condition builder to control the visibility of skills based on roles</li>
<li class="li">Virtual Agent topic creation with LLM support for data collection</li>
<li class="li">Demo data</li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.1 - November 2023</dt>
<dd class="dd">Conversational Virtual Agent for catalog item requests.</dd>
<dt class="dt dlterm">Version 2.0.2 - September 2023</dt>
<dd class="dd"><p class="p">Now Assist for CSM helps customer support organizations improve customer experiences by resolving issues faster with rapidly generated case and chat summaries and improved customer self-service.</p></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-now-assist.html\" id=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-now-assist.html\"><body id=\"store-rn-csm-now-assist\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-csm-now-assist\" aria-labelledby=\"title_store-rn-csm-now-assist\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-csm-now-assist\"><span class=\"ph\">Now Assist for CSM</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Now Assist for CSM</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-csm-now-assist__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d143333e61\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 10.0.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Added support for 3P models:<ul class=\"ul\" id=\"store-rn-csm-now-assist__ol_ekp_425_bgc\">\n <li class=\"li\">Azure OpenAI.</li>\n <li class=\"li\">Claude Anthorpic.</li>\n <li class=\"li\">Google Gemini.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 8.1.1 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-csm-now-assist__latest-store-rn-csm-now-assist\">\n <ul class=\"ul\">\n <li class=\"li\">New: Speed up case resolution with the suggested steps from Recommended Actions.</li>\n <li class=\"li\">Changed: Improved the self-service resolution in Portal case form by handing off conversation to Virtual agent if no answers are found or if a case needs to be opened.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.1 - May 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-csm-now-assist__ul_oqb_5zy_ffc\">\n <li class=\"li\">Minimize case escalations by providing a detailed explanation of customer sentiment.</li>\n <li class=\"li\">Speed up case resolution with the suggested steps from Recommended Actions.</li>\n <li class=\"li\">Use natural language to describe your intent and trigger a subflow or action in the Now Assist panel.</li>\n <li class=\"li\">Support for searching public web content in both standard and conversational search. Easily distinguish between internal and external content, with direct links to the source.</li>\n </ul></li>\n <li class=\"li\">Changed: Improved the self-service resolution in Portal case form by handing off conversation to Virtual agent if no answers are found or if a case needs to be opened.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.0 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-csm-now-assist__ul_yzw_msp_c2c\">\n <li class=\"li\">Schedule, reschedule, or cancel appointments conversationally within the Virtual Agent with LLM-based scheduling assistant.</li>\n <li class=\"li\">Availability of an AI widget that gathers responses from relevant knowledge bases, products, and catalogs when requesters open a case and enter the description.</li>\n <li class=\"li\">Availability of multi-turn Q&A feature in Now Assist panel that allows agents to ask follow-up questions, clarify details, switch between topics, and receive synthesized answers from the knowledge base.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-csm-now-assist__ul_ygq_nsp_c2c\">\n <li class=\"li\">Additional tonal change options, including formal, casual, and sympathetic, are now available, and the admin experience is on par with the admin experience for chat summarization in chat reply recommendations.</li>\n <li class=\"li\">Additional tonal change options, such as formal, casual, and sympathetic are now available in email reply recommendation.</li>\n <li class=\"li\">Availability of detailed feedback option for negative feedback on the generated case summary in case summarization.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.0 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-csm-now-assist__ul_qlz_fn5_gdc\">\n <li class=\"li\">Multilingual support for all Now Assist for CSM skills.</li>\n <li class=\"li\">Support for outbound calls from agents to the customers.</li>\n <li class=\"li\">Generate a call summary when the real-time transcript is not available.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-csm-now-assist__ul_lcv_gn5_gdc\">\n <li class=\"li\">Get recommendations for email responses when starting new emails, forwarding messages, or finalizing drafts.</li>\n <li class=\"li\">Select suggested response email templates and adjust the tone of your email when composing new emails, forwarding emails, or completing drafts.</li>\n <li class=\"li\">Rewrite resolution notes by selecting the text and using the Now Assist icon to shorten or elaborate the content.</li>\n <li class=\"li\">Revise content in existing knowledge articles using the Now Assist icon, accessible as an inline capability, and create and refine knowledge articles. You can also generate knowledge articles in multiple\n languages.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.0 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-csm-now-assist__ul_jyd_q44_2cc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-csm-now-assist__ul_jf5_r44_2cc\">\n <li class=\"li\">Get a summary of sidebar discussions between agents, requesters, and subject matter experts.</li>\n <li class=\"li\">Reply faster with chat response recommendations in real time.</li>\n <li class=\"li\">Respond quickly with recommended email replies.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-csm-now-assist__ul_k1r_r44_2cc\">\n <li class=\"li\">Create knowledge articles based on insights from other related case.</li>\n <li class=\"li\">Generate a summary during live agent-to-agent call transfer.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.2 - July 2024</dt>\n <dd class=\"dd\">Fixed: Domain separation is supported for case, chat and resolution notes generation.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.0 - May 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Post-call summarization</li>\n <li class=\"li\">Knowledge generation</li>\n <li class=\"li\">Dynamic translation</li>\n </ul>\n </li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Related records summarization including emails</li>\n <li class=\"li\">Chat summarization enhancement to support Live agent to Live agent transfer use case</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Role attribution in case summary</li>\n <li class=\"li\">Condition builder to control the visibility of skills based on roles</li>\n <li class=\"li\">Virtual Agent topic creation with LLM support for data collection</li>\n <li class=\"li\">Demo data</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.1 - November 2023</dt>\n <dd class=\"dd\">Conversational Virtual Agent for catalog item requests.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - September 2023</dt>\n <dd class=\"dd\"><p class=\"p\">Now Assist for CSM helps customer support organizations improve customer experiences by resolving issues faster with rapidly generated case and chat summaries and improved customer self-service.</p></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Now Assist for CSM release notes
Version history for the Now Assist for CSM application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 10.0.0 - August 2025
* Added support for 3P models:
+ Azure OpenAI.
+ Claude Anthorpic.
+ Google Gemini.
#### Version 8.1.1 - June 2025
* New: Speed up case resolution with the suggested steps from Recommended Actions.
* Changed: Improved the self-service resolution in Portal case form by handing off conversation to Virtual agent if no answers are found or if a case needs to be opened.
#### Version 9.0.1 - May 2025
* New:
+ Minimize case escalations by providing a detailed explanation of customer sentiment.
+ Speed up case resolution with the suggested steps from Recommended Actions.
+ Use natural language to describe your intent and trigger a subflow or action in the Now Assist panel.
+ Support for searching public web content in both standard and conversational search. Easily distinguish between internal and external content, with direct links to the source.
* Changed: Improved the self-service resolution in Portal case form by handing off conversation to Virtual agent if no answers are found or if a case needs to be opened.
#### Version 8.0.0 - February 2025
* New:
+ Schedule, reschedule, or cancel appointments conversationally within the Virtual Agent with LLM-based scheduling assistant.
+ Availability of an AI widget that gathers responses from relevant knowledge bases, products, and catalogs when requesters open a case and enter the description.
+ Availability of multi-turn Q&A feature in Now Assist panel that allows agents to ask follow-up questions, clarify details, switch between topics, and receive synthesized answers from the knowledge base.
* Changed:
+ Additional tonal change options, including formal, casual, and sympathetic, are now available, and the admin experience is on par with the admin experience for chat summarization in chat reply recommendations.
+ Additional tonal change options, such as formal, casual, and sympathetic are now available in email reply recommendation.
+ Availability of detailed feedback option for negative feedback on the generated case summary in case summarization.
#### Version 7.0.0 - November 2024
* New:
+ Multilingual support for all Now Assist for CSM skills.
+ Support for outbound calls from agents to the customers.
+ Generate a call summary when the real-time transcript is not available.
* Changed:
+ Get recommendations for email responses when starting new emails, forwarding messages, or finalizing drafts.
+ Select suggested response email templates and adjust the tone of your email when composing new emails, forwarding emails, or completing drafts.
+ Rewrite resolution notes by selecting the text and using the Now Assist icon to shorten or elaborate the content.
+ Revise content in existing knowledge articles using the Now Assist icon, accessible as an inline capability, and create and refine knowledge articles. You can also generate knowledge articles in multiple
languages.
#### Version 6.0.0 - August 2024
* New:
+ Get a summary of sidebar discussions between agents, requesters, and subject matter experts.
+ Reply faster with chat response recommendations in real time.
+ Respond quickly with recommended email replies.
* Changed:
+ Create knowledge articles based on insights from other related case.
+ Generate a summary during live agent-to-agent call transfer.
#### Version 5.1.2 - July 2024
Fixed: Domain separation is supported for case, chat and resolution notes generation.
#### Version 5.0.0 - May 2024
* New:
+ Post-call summarization
+ Knowledge generation
+ Dynamic translation
* Changed:
+ Related records summarization including emails
+ Chat summarization enhancement to support Live agent to Live agent transfer use case
#### Version 4.0.0 - February 2024
* Role attribution in case summary
* Condition builder to control the visibility of skills based on roles
* Virtual Agent topic creation with LLM support for data collection
* Demo data
#### Version 3.0.1 - November 2023
Conversational Virtual Agent for catalog item requests.
#### Version 2.0.2 - September 2023
Now Assist for CSM helps customer support organizations improve customer experiences by resolving issues faster with rapidly generated case and chat summaries and improved customer self-service.
| ---
title: Now Assist for CSM release notes
description: Version history for the Now Assist for CSM application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Now Assist for CSM release notes
Version history for the Now Assist for CSM application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 10.0.0 - August 2025
* Added support for 3P models:
+ Azure OpenAI.
+ Claude Anthorpic.
+ Google Gemini.
#### Version 8.1.1 - June 2025
* New: Speed up case resolution with the suggested steps from Recommended Actions.
* Changed: Improved the self-service resolution in Portal case form by handing off conversation to Virtual agent if no answers are found or if a case needs to be opened.
#### Version 9.0.1 - May 2025
* New:
+ Minimize case escalations by providing a detailed explanation of customer sentiment.
+ Speed up case resolution with the suggested steps from Recommended Actions.
+ Use natural language to describe your intent and trigger a subflow or action in the Now Assist panel.
+ Support for searching public web content in both standard and conversational search. Easily distinguish between internal and external content, with direct links to the source.
* Changed: Improved the self-service resolution in Portal case form by handing off conversation to Virtual agent if no answers are found or if a case needs to be opened.
#### Version 8.0.0 - February 2025
* New:
+ Schedule, reschedule, or cancel appointments conversationally within the Virtual Agent with LLM-based scheduling assistant.
+ Availability of an AI widget that gathers responses from relevant knowledge bases, products, and catalogs when requesters open a case and enter the description.
+ Availability of multi-turn Q&A feature in Now Assist panel that allows agents to ask follow-up questions, clarify details, switch between topics, and receive synthesized answers from the knowledge base.
* Changed:
+ Additional tonal change options, including formal, casual, and sympathetic, are now available, and the admin experience is on par with the admin experience for chat summarization in chat reply recommendations.
+ Additional tonal change options, such as formal, casual, and sympathetic are now available in email reply recommendation.
+ Availability of detailed feedback option for negative feedback on the generated case summary in case summarization.
#### Version 7.0.0 - November 2024
* New:
+ Multilingual support for all Now Assist for CSM skills.
+ Support for outbound calls from agents to the customers.
+ Generate a call summary when the real-time transcript is not available.
* Changed:
+ Get recommendations for email responses when starting new emails, forwarding messages, or finalizing drafts.
+ Select suggested response email templates and adjust the tone of your email when composing new emails, forwarding emails, or completing drafts.
+ Rewrite resolution notes by selecting the text and using the Now Assist icon to shorten or elaborate the content.
+ Revise content in existing knowledge articles using the Now Assist icon, accessible as an inline capability, and create and refine knowledge articles. You can also generate knowledge articles in multiple
languages.
#### Version 6.0.0 - August 2024
* New:
+ Get a summary of sidebar discussions between agents, requesters, and subject matter experts.
+ Reply faster with chat response recommendations in real time.
+ Respond quickly with recommended email replies.
* Changed:
+ Create knowledge articles based on insights from other related case.
+ Generate a summary during live agent-to-agent call transfer.
#### Version 5.1.2 - July 2024
Fixed: Domain separation is supported for case, chat and resolution notes generation.
#### Version 5.0.0 - May 2024
* New:
+ Post-call summarization
+ Knowledge generation
+ Dynamic translation
* Changed:
+ Related records summarization including emails
+ Chat summarization enhancement to support Live agent to Live agent transfer use case
#### Version 4.0.0 - February 2024
* Role attribution in case summary
* Condition builder to control the visibility of skills based on roles
* Virtual Agent topic creation with LLM support for data collection
* Demo data
#### Version 3.0.1 - November 2023
Conversational Virtual Agent for catalog item requests.
#### Version 2.0.2 - September 2023
Now Assist for CSM helps customer support organizations improve customer experiences by resolving issues faster with rapidly generated case and chat summaries and improved customer self-service.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-omnichannel-callback.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-omnichannel-callback.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-omnichannel-callback.html | Omnichannel Callback for Customer Service Management release notes | Version history for the Omnichannel Callback for Customer Service Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-omnichannel-callback.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-omnichannel-callback.html"><body id="store-rn-csm-omnichannel-callback"><main role="main"><article role="article" class="dita" id="store-rn-csm-omnichannel-callback" aria-labelledby="title_store-rn-csm-omnichannel-callback">
<h1 class="title topictitle1" id="title_store-rn-csm-omnichannel-callback"><span class="ph">Omnichannel Callback for Customer Service Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Omnichannel Callback for Customer Service Management</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-omnichannel-callback__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d341004e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.4.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changes to support handling CCaaS asap callback on configurable workspace:<ul class="ul">
<li class="li">Datamodel changes to support external callbacks and to show callback context to the agents</li>
<li class="li">APIs to enable CCaaS to create/update/route/close callback tasks in ServiceNow</li>
<li class="li">Show CCaaS related callback parameters in the AWA Inbox</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.3.2 - February 2025</dt>
<dd class="dd" id="store-rn-csm-omnichannel-callback__latest-store-rn-csm-omnichannel-callback">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 1.3.0 - November 2024</dt>
<dd class="dd">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 1.2.1 - August 2024</dt>
<dd class="dd">Fixed minor issues.</dd>
<dt class="dt dlterm">Version 1.2.0 - May 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.0.7 - February 2024</dt>
<dd class="dd">Problem fixes and other issues.</dd>
<dt class="dt dlterm">Version 1.0.6 - November 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.0.5 - August 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.0.4 - June 2023</dt>
<dd class="dd">Fixes.</dd>
<dt class="dt dlterm">Version 1.0.3 - March 2023</dt>
<dd class="dd">Fixes.</dd>
<dt class="dt dlterm">Version 1.0.0 - February 2023</dt>
<dd class="dd">Omnichannel Callback for Customer Service Management extends Omnichannel Callback capabilities to support CSM specific use cases. This includes customer experience, agent experience and CSM data model support.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Omnichannel Callback for Customer Service Management release notes
Version history for the Omnichannel Callback for Customer Service Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.4.0 - August 2025
* Changes to support handling CCaaS asap callback on configurable workspace:
+ Datamodel changes to support external callbacks and to show callback context to the agents
+ APIs to enable CCaaS to create/update/route/close callback tasks in ServiceNow
+ Show CCaaS related callback parameters in the AWA Inbox
#### Version 1.3.2 - February 2025
Minor bug fixes.
#### Version 1.3.0 - November 2024
Minor bug fixes.
#### Version 1.2.1 - August 2024
Fixed minor issues.
#### Version 1.2.0 - May 2024
Minor fixes.
#### Version 1.0.7 - February 2024
Problem fixes and other issues.
#### Version 1.0.6 - November 2023
Minor fixes.
#### Version 1.0.5 - August 2023
Minor fixes.
#### Version 1.0.4 - June 2023
Fixes.
#### Version 1.0.3 - March 2023
Fixes.
#### Version 1.0.0 - February 2023
Omnichannel Callback for Customer Service Management extends Omnichannel Callback capabilities to support CSM specific use cases. This includes customer experience, agent experience and CSM data model support.
| ---
title: Omnichannel Callback for Customer Service Management release notes
description: Version history for the Omnichannel Callback for Customer Service Management
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Omnichannel Callback for Customer Service Management release notes
Version history for the Omnichannel Callback for Customer Service Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.4.0 - August 2025
* Changes to support handling CCaaS asap callback on configurable workspace:
+ Datamodel changes to support external callbacks and to show callback context to the agents
+ APIs to enable CCaaS to create/update/route/close callback tasks in ServiceNow
+ Show CCaaS related callback parameters in the AWA Inbox
#### Version 1.3.2 - February 2025
Minor bug fixes.
#### Version 1.3.0 - November 2024
Minor bug fixes.
#### Version 1.2.1 - August 2024
Fixed minor issues.
#### Version 1.2.0 - May 2024
Minor fixes.
#### Version 1.0.7 - February 2024
Problem fixes and other issues.
#### Version 1.0.6 - November 2023
Minor fixes.
#### Version 1.0.5 - August 2023
Minor fixes.
#### Version 1.0.4 - June 2023
Fixes.
#### Version 1.0.3 - March 2023
Fixes.
#### Version 1.0.0 - February 2023
Omnichannel Callback for Customer Service Management extends Omnichannel Callback capabilities to support CSM specific use cases. This includes customer experience, agent experience and CSM data model support.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-one-time-password-generator.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-one-time-password-generator.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-one-time-password-generator.html | One-time Password Generator release notes | Version history for the Customer Service Management One-time Password Generator on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-one-time-password-generator.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-one-time-password-generator.html"><body id="store-rn-csm-one-time-password-generator"><main role="main"><article role="article" class="dita" id="store-rn-csm-one-time-password-generator" aria-labelledby="title_store-rn-csm-one-time-password-generator">
<h1 class="title topictitle1" id="title_store-rn-csm-one-time-password-generator">One-time Password Generator release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Customer Service Management</span> One-time Password Generator on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-one-time-password-generator__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d409963e59" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.5 - August 2020</dt>
<dd class="dd" id="store-rn-csm-one-time-password-generator__latest-one-time-password-generator">This application provides support for generating and validating an OTP token which can be used by other store applications.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # One-time Password Generator release notes
Version history for the Customer Service Management One-time Password Generator on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.5 - August 2020
This application provides support for generating and validating an OTP token which can be used by other store applications.
| ---
title: One-time Password Generator release notes
description: Version history for the Customer Service Management One-time Password
Generator on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# One-time Password Generator release notes
Version history for the Customer Service Management One-time Password Generator on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.5 - August 2020
This application provides support for generating and validating an OTP token which can be used by other store applications.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-openframe.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-openframe.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-openframe.html | Openframe release notes | Version history for the CSM Openframe application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-openframe.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-openframe.html"><body id="store-rn-csm-openframe"><main role="main"><article role="article" class="dita" id="store-rn-csm-openframe" aria-labelledby="title_store-rn-csm-openframe">
<h1 class="title topictitle1" id="title_store-rn-csm-openframe">Openframe release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the CSM Openframe application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-openframe__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d281791e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 28.0.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New in this release:<ul class="ul" id="store-rn-csm-openframe__ul_kvp_3bv_zfc">
<li class="li">OpenFrame support for Global call list for Interaction Controls Component (ICC) <ul class="ul" id="store-rn-csm-openframe__ul_dwp_3bv_zfc">
<li class="li">Allows agents to open a non-Interaction tab with call controls available in the Global call list</li>
<li class="li">Allows agents to open Interactions directly from the Global call list via "Open interaction" link</li>
<li class="li">Allows agents to handle phone Interactions with call controls from a non-supported Configurable Workspace</li>
</ul>
</li>
<li class="li">OpenFrame support for call resiliency <ul class="ul" id="store-rn-csm-openframe__ul_tms_3bv_zfc">
<li class="li">Allows CCaaS to deliver phone calls without creating Interactions</li>
</ul>
</li>
<li class="li">OpenFrame support for callback functionality <ul class="ul" id="store-rn-csm-openframe__ul_q2v_3bv_zfc">
<li class="li">Allows agents to use Callback Actions (Call number, Close callback and Retry call) to manage the lifecycle of callbacks</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 27.2.1 - July 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-openframe__ul_skr_rlg_wfc">
<li class="li">Fixed in this Release:<ul class="ul" id="store-rn-csm-openframe__ul_jvg_slg_wfc">
<li class="li">Backward Compatibility: Supports both targetAddress and phoneNumber for an outboundCallInitiated event payload.</li>
<li class="li">Resolved: Phone Log not being created for outgoing calls.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 26.11.1 - May 2025</dt>
<dd class="dd" id="store-rn-csm-openframe__latest-store-rn-csm-openframe">
<ul class="ul" id="store-rn-csm-openframe__ul_xv1_qyv_bfc">
<li class="li">Fixed in this Release:<ul class="ul" id="store-rn-csm-openframe__ul_l2b_ryv_bfc">
<li class="li">Enhanced Interaction Creation and Update: Improved partial error handling when using click-to-call for outbound calls.</li>
<li class="li">Resolved Duplicate Phone Log Issue: Fixed an issue where the PATCH voiceInteraction API was creating duplicate Phone Logs when multiple call IDs were passed as input. This issue could occur in the following scenarios: <ul class="ul" id="store-rn-csm-openframe__ul_rsw_ryv_bfc">
<li class="li">Existing Phone Logs have multiple records with the same Call ID, and the latest values are passed via the PATCH API.</li>
<li class="li">New Phone Logs are already created with the same call ID.</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 26.10.2 - March 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed in this Release:<ul class="ul" id="store-rn-csm-openframe__ul_egr_y3q_42c">
<li class="li">Improved Interaction creation performance when using click-to-call for outbound calls.</li>
<li class="li">Resolved issue where the Outbound Interaction was not displaying while using click-to-call from a Consumer record.</li>
<li class="li">Aligned OpenFrame events naming convention for event name as per best practice.</li>
<li class="li">Resolved issue when POST voiceInteractionCreationAPI was not creating phone log record.</li>
<li class="li">Resolved issue when PATCH voiceInteraction API was not setting Phone Log and Interaction correctly. This can occur when: <ul class="ul" id="store-rn-csm-openframe__ul_ahr_y3q_42c">
<li class="li">existing Phone Log does not get updated with the latest values passed via PATCH API</li>
<li class="li">new Phone Logs are created with empty field values</li>
<li class="li">short description does not get updated</li>
<li class="li">Interaction does not go to "Closed Complete" status even when PATCH API is invoked with state = closed_complete</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 26.10.0 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New in this release:<ul class="ul" id="store-rn-csm-openframe__ul_y1b_d5w_c2c">
<li class="li">OpenFrame API<ul class="ul" id="store-rn-csm-openframe__ul_yx3_d5w_c2c">
<li class="li">POST REST API to create phone interaction for inbound call via conversation model</li>
<li class="li">PATCH REST API to create phone interaction for inbound call via conversation model</li>
<li class="li">REST API for making outbound phone call</li>
<li class="li">REST API for transfer work item back to the same queue</li>
<li class="li">REST API for creating phone log</li>
<li class="li">REST API for phone log creation for transfer flows</li>
<li class="li">REST API to notify external integration application that User Session is being Extending</li>
<li class="li">OpenFrame getAWAAgentPresence to include available_to_receive_work_items flag as a parameter</li>
<li class="li">OpenFrame setPresenceIndicator to include available_to_receive_work_items flag as part of the parameter</li>
</ul></li>
</ul></li>
<li class="li">OpenFrame Events<ul class="ul" id="store-rn-csm-openframe__ul_b4d_25w_c2c">
<li class="li">OpenFrame cancel transfer event</li>
<li class="li">OpenFrame Wrap-up Event</li>
</ul></li>
<li class="li">OpenFrame Configuration<ul class="ul" id="store-rn-csm-openframe__ul_oyv_25w_c2c">
<li class="li">New feature flag name ICC on OpenFrame Config to be passed to a third-party platform</li>
<li class="li">When ICC feature flag on OpenFrame Config is enabled, update the idle state macroponent id</li>
<li class="li">Demo data to include a test OpenFrame Configuration to point to a test Interaction Controls Component (ICC) application.</li>
</ul></li>
<li class="li">OpenFrame Integration to Interaction Controls Component (ICC) - ICC is the new component for a native call controls interface embedded in Agent Workspace. This framework is used by Contact Center platform for voice connector.<ul class="ul" id="store-rn-csm-openframe__ul_b2v_f5w_c2c">
<li class="li">Create state context in OpenFrame to read the state of idle and active call state</li>
<li class="li">Create the state context in OpenFrame to read the state of transfer</li>
<li class="li">Provide iframe sandbox parameters to allow iframe access to security features and to enable additional iframe restrictions</li>
<li class="li">Extenstion point to hide the conversation panel when real-time transcription is turned on/off</li>
<li class="li">Extension point to to create and get phone log segments</li>
<li class="li">Click to Dial on CSM Workspace with ICC enabled</li>
</ul></li>
<li class="li">Logging and Debugging<ul class="ul" id="store-rn-csm-openframe__ul_a4x_g5w_c2c">
<li class="li">Batch the logs on the client side based on the debugging-enabled users</li>
<li class="li">REST API to send client-side batched logs to the server-side</li>
<li class="li">New debug enablement configuration for server-side logging</li>
<li class="li">New ICC Action Logging to OpenFrame component</li>
<li class="li">New openframeLog payload to take in logger_enabled_users and the current user details</li>
<li class="li">New server-side logger as a component to the controller to collect the logs from active call UI.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 26.6.6 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New in this release:<ul class="ul" id="store-rn-csm-openframe__ul_dcz_hfl_ddc">
<li class="li">OpenFrame Client API:<ul class="ul" id="store-rn-csm-openframe__ul_bt4_hfl_ddc">
<li class="li">on OpenFrame Accepted Event, a new parameter is introduced for "Auto Accept"</li>
<li class="li">iframe show & hide API to allow for showing or hiding an iFrame within OpenFrame</li>
<li class="li">openFrameAPI.toastMessage can be use to provide warning, error, or info message on Workspace</li>
<li class="li">openFrameAPI.log allows for the client to log different type of warning, error, or info messages in client log</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 26.3.10 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New APIs in this release
<ul class="ul">
<li class="li">Init function now includes configuration details
<ul class="ul">
<li class="li">Configuration SysID</li>
<li class="li">Configuration Name</li>
<li class="li">Instance URL</li>
<li class="li">OpenFrame Configuration allow for other icons not just phone</li>
<li class="li">OpenFrame can get presence status from user and update third party platform user status</li>
</ul>
</li>
<li class="li">OpenFrame moves from Family to Store Release</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 26.3.8 - August 2024</dt>
<dd class="dd">The interface to integrate external communication systems (Contact Center Platforms) with ServiceNow. This plugin brings a UI frame that is accessible and available anywhere on the ServiceNow
Platform.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-openframe.html\" id=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-openframe.html\"><body id=\"store-rn-csm-openframe\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-csm-openframe\" aria-labelledby=\"title_store-rn-csm-openframe\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-csm-openframe\">Openframe release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the CSM Openframe application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-csm-openframe__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d281791e62\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 28.0.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New in this release:<ul class=\"ul\" id=\"store-rn-csm-openframe__ul_kvp_3bv_zfc\">\n <li class=\"li\">OpenFrame support for Global call list for Interaction Controls Component (ICC) <ul class=\"ul\" id=\"store-rn-csm-openframe__ul_dwp_3bv_zfc\">\n <li class=\"li\">Allows agents to open a non-Interaction tab with call controls available in the Global call list</li>\n <li class=\"li\">Allows agents to open Interactions directly from the Global call list via "Open interaction" link</li>\n <li class=\"li\">Allows agents to handle phone Interactions with call controls from a non-supported Configurable Workspace</li>\n </ul>\n </li>\n <li class=\"li\">OpenFrame support for call resiliency <ul class=\"ul\" id=\"store-rn-csm-openframe__ul_tms_3bv_zfc\">\n <li class=\"li\">Allows CCaaS to deliver phone calls without creating Interactions</li>\n </ul>\n </li>\n <li class=\"li\">OpenFrame support for callback functionality <ul class=\"ul\" id=\"store-rn-csm-openframe__ul_q2v_3bv_zfc\">\n <li class=\"li\">Allows agents to use Callback Actions (Call number, Close callback and Retry call) to manage the lifecycle of callbacks</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 27.2.1 - July 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-csm-openframe__ul_skr_rlg_wfc\">\n <li class=\"li\">Fixed in this Release:<ul class=\"ul\" id=\"store-rn-csm-openframe__ul_jvg_slg_wfc\">\n <li class=\"li\">Backward Compatibility: Supports both targetAddress and phoneNumber for an outboundCallInitiated event payload.</li>\n <li class=\"li\">Resolved: Phone Log not being created for outgoing calls.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.11.1 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-csm-openframe__latest-store-rn-csm-openframe\">\n <ul class=\"ul\" id=\"store-rn-csm-openframe__ul_xv1_qyv_bfc\">\n <li class=\"li\">Fixed in this Release:<ul class=\"ul\" id=\"store-rn-csm-openframe__ul_l2b_ryv_bfc\">\n <li class=\"li\">Enhanced Interaction Creation and Update: Improved partial error handling when using click-to-call for outbound calls.</li>\n <li class=\"li\">Resolved Duplicate Phone Log Issue: Fixed an issue where the PATCH voiceInteraction API was creating duplicate Phone Logs when multiple call IDs were passed as input. This issue could occur in the following scenarios: <ul class=\"ul\" id=\"store-rn-csm-openframe__ul_rsw_ryv_bfc\">\n <li class=\"li\">Existing Phone Logs have multiple records with the same Call ID, and the latest values are passed via the PATCH API.</li>\n <li class=\"li\">New Phone Logs are already created with the same call ID.</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.10.2 - March 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed in this Release:<ul class=\"ul\" id=\"store-rn-csm-openframe__ul_egr_y3q_42c\">\n <li class=\"li\">Improved Interaction creation performance when using click-to-call for outbound calls.</li>\n <li class=\"li\">Resolved issue where the Outbound Interaction was not displaying while using click-to-call from a Consumer record.</li>\n <li class=\"li\">Aligned OpenFrame events naming convention for event name as per best practice.</li>\n <li class=\"li\">Resolved issue when POST voiceInteractionCreationAPI was not creating phone log record.</li>\n <li class=\"li\">Resolved issue when PATCH voiceInteraction API was not setting Phone Log and Interaction correctly. This can occur when: <ul class=\"ul\" id=\"store-rn-csm-openframe__ul_ahr_y3q_42c\">\n <li class=\"li\">existing Phone Log does not get updated with the latest values passed via PATCH API</li>\n <li class=\"li\">new Phone Logs are created with empty field values</li>\n <li class=\"li\">short description does not get updated</li>\n <li class=\"li\">Interaction does not go to "Closed Complete" status even when PATCH API is invoked with state = closed_complete</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.10.0 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New in this release:<ul class=\"ul\" id=\"store-rn-csm-openframe__ul_y1b_d5w_c2c\">\n <li class=\"li\">OpenFrame API<ul class=\"ul\" id=\"store-rn-csm-openframe__ul_yx3_d5w_c2c\">\n <li class=\"li\">POST REST API to create phone interaction for inbound call via conversation model</li>\n <li class=\"li\">PATCH REST API to create phone interaction for inbound call via conversation model</li>\n <li class=\"li\">REST API for making outbound phone call</li>\n <li class=\"li\">REST API for transfer work item back to the same queue</li>\n <li class=\"li\">REST API for creating phone log</li>\n <li class=\"li\">REST API for phone log creation for transfer flows</li>\n <li class=\"li\">REST API to notify external integration application that User Session is being Extending</li>\n <li class=\"li\">OpenFrame getAWAAgentPresence to include available_to_receive_work_items flag as a parameter</li>\n <li class=\"li\">OpenFrame setPresenceIndicator to include available_to_receive_work_items flag as part of the parameter</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">OpenFrame Events<ul class=\"ul\" id=\"store-rn-csm-openframe__ul_b4d_25w_c2c\">\n <li class=\"li\">OpenFrame cancel transfer event</li>\n <li class=\"li\">OpenFrame Wrap-up Event</li>\n </ul></li>\n <li class=\"li\">OpenFrame Configuration<ul class=\"ul\" id=\"store-rn-csm-openframe__ul_oyv_25w_c2c\">\n <li class=\"li\">New feature flag name ICC on OpenFrame Config to be passed to a third-party platform</li>\n <li class=\"li\">When ICC feature flag on OpenFrame Config is enabled, update the idle state macroponent id</li>\n <li class=\"li\">Demo data to include a test OpenFrame Configuration to point to a test Interaction Controls Component (ICC) application.</li>\n </ul></li>\n <li class=\"li\">OpenFrame Integration to Interaction Controls Component (ICC) - ICC is the new component for a native call controls interface embedded in Agent Workspace. This framework is used by Contact Center platform for voice connector.<ul class=\"ul\" id=\"store-rn-csm-openframe__ul_b2v_f5w_c2c\">\n <li class=\"li\">Create state context in OpenFrame to read the state of idle and active call state</li>\n <li class=\"li\">Create the state context in OpenFrame to read the state of transfer</li>\n <li class=\"li\">Provide iframe sandbox parameters to allow iframe access to security features and to enable additional iframe restrictions</li>\n <li class=\"li\">Extenstion point to hide the conversation panel when real-time transcription is turned on/off</li>\n <li class=\"li\">Extension point to to create and get phone log segments</li>\n <li class=\"li\">Click to Dial on CSM Workspace with ICC enabled</li>\n </ul></li>\n <li class=\"li\">Logging and Debugging<ul class=\"ul\" id=\"store-rn-csm-openframe__ul_a4x_g5w_c2c\">\n <li class=\"li\">Batch the logs on the client side based on the debugging-enabled users</li>\n <li class=\"li\">REST API to send client-side batched logs to the server-side</li>\n <li class=\"li\">New debug enablement configuration for server-side logging</li>\n <li class=\"li\">New ICC Action Logging to OpenFrame component</li>\n <li class=\"li\">New openframeLog payload to take in logger_enabled_users and the current user details</li>\n <li class=\"li\">New server-side logger as a component to the controller to collect the logs from active call UI.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 26.6.6 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New in this release:<ul class=\"ul\" id=\"store-rn-csm-openframe__ul_dcz_hfl_ddc\">\n <li class=\"li\">OpenFrame Client API:<ul class=\"ul\" id=\"store-rn-csm-openframe__ul_bt4_hfl_ddc\">\n <li class=\"li\">on OpenFrame Accepted Event, a new parameter is introduced for "Auto Accept"</li>\n <li class=\"li\">iframe show & hide API to allow for showing or hiding an iFrame within OpenFrame</li>\n <li class=\"li\">openFrameAPI.toastMessage can be use to provide warning, error, or info message on Workspace</li>\n <li class=\"li\">openFrameAPI.log allows for the client to log different type of warning, error, or info messages in client log</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.3.10 - August 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New APIs in this release\n <ul class=\"ul\">\n <li class=\"li\">Init function now includes configuration details\n <ul class=\"ul\">\n <li class=\"li\">Configuration SysID</li>\n <li class=\"li\">Configuration Name</li>\n <li class=\"li\">Instance URL</li>\n <li class=\"li\">OpenFrame Configuration allow for other icons not just phone</li>\n <li class=\"li\">OpenFrame can get presence status from user and update third party platform user status</li>\n </ul>\n </li>\n <li class=\"li\">OpenFrame moves from Family to Store Release</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.3.8 - August 2024</dt>\n <dd class=\"dd\">The interface to integrate external communication systems (Contact Center Platforms) with ServiceNow. This plugin brings a UI frame that is accessible and available anywhere on the ServiceNow\n Platform.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Openframe release notes
Version history for the CSM Openframe application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 28.0.0 - August 2025
* New in this release:
+ OpenFrame support for Global call list for Interaction Controls Component (ICC)
- Allows agents to open a non-Interaction tab with call controls available in the Global call list
- Allows agents to open Interactions directly from the Global call list via "Open interaction" link
- Allows agents to handle phone Interactions with call controls from a non-supported Configurable Workspace
+ OpenFrame support for call resiliency
- Allows CCaaS to deliver phone calls without creating Interactions
+ OpenFrame support for callback functionality
- Allows agents to use Callback Actions (Call number, Close callback and Retry call) to manage the lifecycle of callbacks
#### Version 27.2.1 - July 2025
* Fixed in this Release:
+ Backward Compatibility: Supports both targetAddress and phoneNumber for an outboundCallInitiated event payload.
+ Resolved: Phone Log not being created for outgoing calls.
#### Version 26.11.1 - May 2025
* Fixed in this Release:
+ Enhanced Interaction Creation and Update: Improved partial error handling when using click-to-call for outbound calls.
+ Resolved Duplicate Phone Log Issue: Fixed an issue where the PATCH voiceInteraction API was creating duplicate Phone Logs when multiple call IDs were passed as input. This issue could occur in the following scenarios:
- Existing Phone Logs have multiple records with the same Call ID, and the latest values are passed via the PATCH API.
- New Phone Logs are already created with the same call ID.
#### Version 26.10.2 - March 2025
* Fixed in this Release:
+ Improved Interaction creation performance when using click-to-call for outbound calls.
+ Resolved issue where the Outbound Interaction was not displaying while using click-to-call from a Consumer record.
+ Aligned OpenFrame events naming convention for event name as per best practice.
+ Resolved issue when POST voiceInteractionCreationAPI was not creating phone log record.
+ Resolved issue when PATCH voiceInteraction API was not setting Phone Log and Interaction correctly. This can occur when:
- existing Phone Log does not get updated with the latest values passed via PATCH API
- new Phone Logs are created with empty field values
- short description does not get updated
- Interaction does not go to "Closed Complete" status even when PATCH API is invoked with state = closed\_complete
#### Version 26.10.0 - February 2025
* New in this release:
+ OpenFrame API
- POST REST API to create phone interaction for inbound call via conversation model
- PATCH REST API to create phone interaction for inbound call via conversation model
- REST API for making outbound phone call
- REST API for transfer work item back to the same queue
- REST API for creating phone log
- REST API for phone log creation for transfer flows
- REST API to notify external integration application that User Session is being Extending
- OpenFrame getAWAAgentPresence to include available\_to\_receive\_work\_items flag as a parameter
- OpenFrame setPresenceIndicator to include available\_to\_receive\_work\_items flag as part of the parameter
* OpenFrame Events
+ OpenFrame cancel transfer event
+ OpenFrame Wrap-up Event
* OpenFrame Configuration
+ New feature flag name ICC on OpenFrame Config to be passed to a third-party platform
+ When ICC feature flag on OpenFrame Config is enabled, update the idle state macroponent id
+ Demo data to include a test OpenFrame Configuration to point to a test Interaction Controls Component (ICC) application.
* OpenFrame Integration to Interaction Controls Component (ICC) - ICC is the new component for a native call controls interface embedded in Agent Workspace. This framework is used by Contact Center platform for voice connector.
+ Create state context in OpenFrame to read the state of idle and active call state
+ Create the state context in OpenFrame to read the state of transfer
+ Provide iframe sandbox parameters to allow iframe access to security features and to enable additional iframe restrictions
+ Extenstion point to hide the conversation panel when real-time transcription is turned on/off
+ Extension point to to create and get phone log segments
+ Click to Dial on CSM Workspace with ICC enabled
* Logging and Debugging
+ Batch the logs on the client side based on the debugging-enabled users
+ REST API to send client-side batched logs to the server-side
+ New debug enablement configuration for server-side logging
+ New ICC Action Logging to OpenFrame component
+ New openframeLog payload to take in logger\_enabled\_users and the current user details
+ New server-side logger as a component to the controller to collect the logs from active call UI.
#### Version 26.6.6 - November 2024
* New in this release:
+ OpenFrame Client API:
- on OpenFrame Accepted Event, a new parameter is introduced for "Auto Accept"
- iframe show & hide API to allow for showing or hiding an iFrame within OpenFrame
- openFrameAPI.toastMessage can be use to provide warning, error, or info message on Workspace
- openFrameAPI.log allows for the client to log different type of warning, error, or info messages in client log
#### Version 26.3.10 - August 2024
* New APIs in this release
+ Init function now includes configuration details
- Configuration SysID
- Configuration Name
- Instance URL
- OpenFrame Configuration allow for other icons not just phone
- OpenFrame can get presence status from user and update third party platform user status
+ OpenFrame moves from Family to Store Release
#### Version 26.3.8 - August 2024
The interface to integrate external communication systems (Contact Center Platforms) with ServiceNow. This plugin brings a UI frame that is accessible and available anywhere on the ServiceNow
Platform.
| ---
title: Openframe release notes
description: Version history for the CSM Openframe application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Openframe release notes
Version history for the CSM Openframe application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 28.0.0 - August 2025
* New in this release:
+ OpenFrame support for Global call list for Interaction Controls Component (ICC)
- Allows agents to open a non-Interaction tab with call controls available in the Global call list
- Allows agents to open Interactions directly from the Global call list via "Open interaction" link
- Allows agents to handle phone Interactions with call controls from a non-supported Configurable Workspace
+ OpenFrame support for call resiliency
- Allows CCaaS to deliver phone calls without creating Interactions
+ OpenFrame support for callback functionality
- Allows agents to use Callback Actions (Call number, Close callback and Retry call) to manage the lifecycle of callbacks
#### Version 27.2.1 - July 2025
* Fixed in this Release:
+ Backward Compatibility: Supports both targetAddress and phoneNumber for an outboundCallInitiated event payload.
+ Resolved: Phone Log not being created for outgoing calls.
#### Version 26.11.1 - May 2025
* Fixed in this Release:
+ Enhanced Interaction Creation and Update: Improved partial error handling when using click-to-call for outbound calls.
+ Resolved Duplicate Phone Log Issue: Fixed an issue where the PATCH voiceInteraction API was creating duplicate Phone Logs when multiple call IDs were passed as input. This issue could occur in the following scenarios:
- Existing Phone Logs have multiple records with the same Call ID, and the latest values are passed via the PATCH API.
- New Phone Logs are already created with the same call ID.
#### Version 26.10.2 - March 2025
* Fixed in this Release:
+ Improved Interaction creation performance when using click-to-call for outbound calls.
+ Resolved issue where the Outbound Interaction was not displaying while using click-to-call from a Consumer record.
+ Aligned OpenFrame events naming convention for event name as per best practice.
+ Resolved issue when POST voiceInteractionCreationAPI was not creating phone log record.
+ Resolved issue when PATCH voiceInteraction API was not setting Phone Log and Interaction correctly. This can occur when:
- existing Phone Log does not get updated with the latest values passed via PATCH API
- new Phone Logs are created with empty field values
- short description does not get updated
- Interaction does not go to "Closed Complete" status even when PATCH API is invoked with state = closed\_complete
#### Version 26.10.0 - February 2025
* New in this release:
+ OpenFrame API
- POST REST API to create phone interaction for inbound call via conversation model
- PATCH REST API to create phone interaction for inbound call via conversation model
- REST API for making outbound phone call
- REST API for transfer work item back to the same queue
- REST API for creating phone log
- REST API for phone log creation for transfer flows
- REST API to notify external integration application that User Session is being Extending
- OpenFrame getAWAAgentPresence to include available\_to\_receive\_work\_items flag as a parameter
- OpenFrame setPresenceIndicator to include available\_to\_receive\_work\_items flag as part of the parameter
* OpenFrame Events
+ OpenFrame cancel transfer event
+ OpenFrame Wrap-up Event
* OpenFrame Configuration
+ New feature flag name ICC on OpenFrame Config to be passed to a third-party platform
+ When ICC feature flag on OpenFrame Config is enabled, update the idle state macroponent id
+ Demo data to include a test OpenFrame Configuration to point to a test Interaction Controls Component (ICC) application.
* OpenFrame Integration to Interaction Controls Component (ICC) - ICC is the new component for a native call controls interface embedded in Agent Workspace. This framework is used by Contact Center platform for voice connector.
+ Create state context in OpenFrame to read the state of idle and active call state
+ Create the state context in OpenFrame to read the state of transfer
+ Provide iframe sandbox parameters to allow iframe access to security features and to enable additional iframe restrictions
+ Extenstion point to hide the conversation panel when real-time transcription is turned on/off
+ Extension point to to create and get phone log segments
+ Click to Dial on CSM Workspace with ICC enabled
* Logging and Debugging
+ Batch the logs on the client side based on the debugging-enabled users
+ REST API to send client-side batched logs to the server-side
+ New debug enablement configuration for server-side logging
+ New ICC Action Logging to OpenFrame component
+ New openframeLog payload to take in logger\_enabled\_users and the current user details
+ New server-side logger as a component to the controller to collect the logs from active call UI.
#### Version 26.6.6 - November 2024
* New in this release:
+ OpenFrame Client API:
- on OpenFrame Accepted Event, a new parameter is introduced for "Auto Accept"
- iframe show & hide API to allow for showing or hiding an iFrame within OpenFrame
- openFrameAPI.toastMessage can be use to provide warning, error, or info message on Workspace
- openFrameAPI.log allows for the client to log different type of warning, error, or info messages in client log
#### Version 26.3.10 - August 2024
* New APIs in this release
+ Init function now includes configuration details
- Configuration SysID
- Configuration Name
- Instance URL
- OpenFrame Configuration allow for other icons not just phone
- OpenFrame can get presence status from user and update third party platform user status
+ OpenFrame moves from Family to Store Release
#### Version 26.3.8 - August 2024
The interface to integrate external communication systems (Contact Center Platforms) with ServiceNow. This plugin brings a UI frame that is accessible and available anywhere on the ServiceNow
Platform.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-order-mgmt-business-locations.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-order-mgmt-business-locations.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-order-mgmt-business-locations.html | Order Management for Business Locations release notes | Version history for the Order Management for Business Locations application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-order-mgmt-business-locations.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-order-mgmt-business-locations.html"><body id="store-rn-csm-order-mgmt-business-locations"><main role="main"><article role="article" class="dita" id="store-rn-csm-order-mgmt-business-locations" aria-labelledby="title_store-rn-csm-order-mgmt-business-locations">
<h1 class="title topictitle1" id="title_store-rn-csm-order-mgmt-business-locations"><span class="ph">Order Management</span> for Business Locations release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Order Management</span> for Business Locations application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-order-mgmt-business-locations__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d153895e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.0 - August 2025</dt>
<dd class="dd">This application is designed to integrate Service Model Foundation with Order Management to streamline operations and optimize the end-to-end life cycle for order management.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Order Management for Business Locations release notes
Version history for the Order Management for Business Locations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.0 - August 2025
This application is designed to integrate Service Model Foundation with Order Management to streamline operations and optimize the end-to-end life cycle for order management.
| ---
title: Order Management for Business Locations release notes
description: Version history for the Order Management for Business Locations application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Order Management for Business Locations release notes
Version history for the Order Management for Business Locations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.0 - August 2025
This application is designed to integrate Service Model Foundation with Order Management to streamline operations and optimize the end-to-end life cycle for order management.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-order-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-order-mgmt.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-order-mgmt.html | Order Management release notes | Version history for the Order Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-order-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-order-mgmt.html"><body id="store-rn-csm-order-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-csm-order-mgmt" aria-labelledby="title_store-rn-csm-order-mgmt">
<h1 class="title topictitle1" id="title_store-rn-csm-order-mgmt"><span class="ph">Order Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Order Management</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-order-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d476239e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 5.0.0 - February 2023</dt>
<dd class="dd" id="store-rn-csm-order-mgmt__latest-store-rn-csm-order-mgmt"><ul class="ul">
<li class="li">New <ul class="ul">
<li class="li">Enable product agents to create catalog categories that organize product offerings into hierarchical groups, making it easier to find products.</li>
<li class="li">Pricing admins and managers can set Archive and Retire states for pricing entities.</li>
<li class="li">Enable order agents to reprice order lines by using the Reprice button.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.0 - May 2022</dt>
<dd class="dd">New: Added Price Lists capabilities</dd>
<dt class="dt dlterm">Version 1.0.1 - February 2022</dt>
<dd class="dd">The Order Management application allows order agents to create orders on behalf of customers and track fulfillment of those orders through order tasks. Orders can also be created by bringing in order data through API from
third party systems.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Order Management release notes
Version history for the Order Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.0.0 - February 2023
* New
+ Enable product agents to create catalog categories that organize product offerings into hierarchical groups, making it easier to find products.
+ Pricing admins and managers can set Archive and Retire states for pricing entities.
+ Enable order agents to reprice order lines by using the Reprice button.
#### Version 2.0.0 - May 2022
New: Added Price Lists capabilities
#### Version 1.0.1 - February 2022
The Order Management application allows order agents to create orders on behalf of customers and track fulfillment of those orders through order tasks. Orders can also be created by bringing in order data through API from
third party systems.
| ---
title: Order Management release notes
description: Version history for the Order Management application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Order Management release notes
Version history for the Order Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.0.0 - February 2023
* New
+ Enable product agents to create catalog categories that organize product offerings into hierarchical groups, making it easier to find products.
+ Pricing admins and managers can set Archive and Retire states for pricing entities.
+ Enable order agents to reprice order lines by using the Reprice button.
#### Version 2.0.0 - May 2022
New: Added Price Lists capabilities
#### Version 1.0.1 - February 2022
The Order Management application allows order agents to create orders on behalf of customers and track fulfillment of those orders through order tasks. Orders can also be created by bringing in order data through API from
third party systems.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-order-ops-case-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-order-ops-case-mgmt.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-order-ops-case-mgmt.html | Order Operations Case Management release notes | Version history for the Order Operations Case Management application on the ServiceNow Store. | [] | [
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] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-order-ops-case-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-order-ops-case-mgmt.html"><body id="store-rn-csm-order-ops-case-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-csm-order-ops-case-mgmt" aria-labelledby="title_store-rn-csm-order-ops-case-mgmt">
<h1 class="title topictitle1" id="title_store-rn-csm-order-ops-case-mgmt">Order Operations Case Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Order Operations Case Management application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-order-ops-case-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d104058e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.4.0 - July 2025</dt>
<dd class="dd">No changes.</dd>
<dt class="dt dlterm">Version 2.4.0 - May 2025</dt>
<dd class="dd" id="store-rn-csm-order-ops-case-mgmt__latest-store-rn-csm-order-ops-case-mgmt">No changes.</dd>
<dt class="dt dlterm">Version 2.3.0 - May 2025 (Yokohama)</dt>
<dd class="dd">No changes.</dd>
<dt class="dt dlterm">Version 2.1.0 - February 2025</dt>
<dd class="dd">This version contains bug fixes only.</dd>
<dt class="dt dlterm">Version 1.0.1 - December 2024</dt>
<dd class="dd">This release includes a minor fix. There are no major features or changes to existing feature functionality.</dd>
<dt class="dt dlterm">Version 1.0.0 - November 2024</dt>
<dd class="dd">The Case Management for Order Operations application enables businesses such as manufacturers to track and process order-related requests such as inflight order changes, order
inquiries, and other requests such as order disputes. This application includes a dedicated order case type, along with order case lines, workflows, agent and customer experiences. An order case captures details of the order and
order lines for which the customer is requesting the changes or disputing, along with the dispute codes or change reason codes. It tracks all of the tasks that must be performed for each item on the case to fulfill the
customer's request and captures the final resolution for each case line item.</dd>
</dl>
</section>
</div>
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} | # Order Operations Case Management release notes
Version history for the Order Operations Case Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.4.0 - July 2025
No changes.
#### Version 2.4.0 - May 2025
No changes.
#### Version 2.3.0 - May 2025 (Yokohama)
No changes.
#### Version 2.1.0 - February 2025
This version contains bug fixes only.
#### Version 1.0.1 - December 2024
This release includes a minor fix. There are no major features or changes to existing feature functionality.
#### Version 1.0.0 - November 2024
The Case Management for Order Operations application enables businesses such as manufacturers to track and process order-related requests such as inflight order changes, order
inquiries, and other requests such as order disputes. This application includes a dedicated order case type, along with order case lines, workflows, agent and customer experiences. An order case captures details of the order and
order lines for which the customer is requesting the changes or disputing, along with the dispute codes or change reason codes. It tracks all of the tasks that must be performed for each item on the case to fulfill the
customer's request and captures the final resolution for each case line item.
| ---
title: Order Operations Case Management release notes
description: Version history for the Order Operations Case Management application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Order Operations Case Management release notes
Version history for the Order Operations Case Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.4.0 - July 2025
No changes.
#### Version 2.4.0 - May 2025
No changes.
#### Version 2.3.0 - May 2025 (Yokohama)
No changes.
#### Version 2.1.0 - February 2025
This version contains bug fixes only.
#### Version 1.0.1 - December 2024
This release includes a minor fix. There are no major features or changes to existing feature functionality.
#### Version 1.0.0 - November 2024
The Case Management for Order Operations application enables businesses such as manufacturers to track and process order-related requests such as inflight order changes, order
inquiries, and other requests such as order disputes. This application includes a dedicated order case type, along with order case lines, workflows, agent and customer experiences. An order case captures details of the order and
order lines for which the customer is requesting the changes or disputing, along with the dispute codes or change reason codes. It tracks all of the tasks that must be performed for each item on the case to fulfill the
customer's request and captures the final resolution for each case line item.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-pa-content-psds.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-pa-content-psds.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-pa-content-psds.html | Performance Analytics Content Pack for Public Sector Digital Services release notes | Version history for the Performance Analytics Content Pack for Public Sector Digital Services application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Public Sector Industry release notes"
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<h1 class="title topictitle1" id="title_store-rn-csm-pa-content-psds">Performance Analytics Content Pack for <span class="ph">Public Sector Digital Services</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Performance Analytics Content Pack for <span class="ph">Public Sector Digital Services</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-pa-content-psds__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d240853e64" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.3 - September 2024</dt>
<dd class="dd" id="store-rn-csm-pa-content-psds__latest-store-rn-csm-pa-content-psds">New: The Constituent Service Dashboard has been migrated to Next Experience Platform Analytics. Next Experience is a <span class="ph">ServiceNow AI Platform</span> feature that is active by default when the user
loads or upgrades to the Xanadu release. The dashboard migration to Next Experience enables continuous visualization of historical and real-time process statistics in role-based dashboards, enabling individual stakeholders
to make informed decisions.</dd>
<dt class="dt dlterm">Version 2.0.0 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Intuitive inline dashboard editor</li>
<li class="li">Improved data visualization configuration with more charting options and modern look and feel</li>
<li class="li">New, improved unified filter component</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.2.0 - November 2023</dt>
<dd class="dd">Changed: The Performance Analytics dashboard has been migrated to the Next Experience. The Next Experience UI delivers a next generation, intuitive, personalized experience to drive productivity, improve engagement, and
surface insights across the <span class="ph">ServiceNow AI Platform</span>. The UI unifies your instance apps and reduces clicks to access the items you need to get working.</dd>
<dt class="dt dlterm">Version 1.1.0 - May 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Performance Analytics Content Pack for Public Sector Digital Services provides KPIs and benchmarks to measure the performance of services being provided to constituents. Metrics include:<ul class="ul" id="store-rn-csm-pa-content-psds__ul_dzw_glc_mxb">
<li class="li">Most popular request(s)</li>
<li class="li">Average response rate</li>
<li class="li">Distribution of requests by type</li>
<li class="li">Average resolution rate</li>
<li class="li">Services with fastest and slowest performance</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
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} | # Performance Analytics Content Pack for Public Sector Digital Services release notes
Version history for the Performance Analytics Content Pack for Public Sector Digital Services application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.3 - September 2024
New: The Constituent Service Dashboard has been migrated to Next Experience Platform Analytics. Next Experience is a ServiceNow AI Platform feature that is active by default when the user
loads or upgrades to the Xanadu release. The dashboard migration to Next Experience enables continuous visualization of historical and real-time process statistics in role-based dashboards, enabling individual stakeholders
to make informed decisions.
#### Version 2.0.0 - August 2024
* Changed:
+ Intuitive inline dashboard editor
+ Improved data visualization configuration with more charting options and modern look and feel
+ New, improved unified filter component
#### Version 1.2.0 - November 2023
Changed: The Performance Analytics dashboard has been migrated to the Next Experience. The Next Experience UI delivers a next generation, intuitive, personalized experience to drive productivity, improve engagement, and
surface insights across the ServiceNow AI Platform. The UI unifies your instance apps and reduces clicks to access the items you need to get working.
#### Version 1.1.0 - May 2022
* Performance Analytics Content Pack for Public Sector Digital Services provides KPIs and benchmarks to measure the performance of services being provided to constituents. Metrics include:
+ Most popular request(s)
+ Average response rate
+ Distribution of requests by type
+ Average resolution rate
+ Services with fastest and slowest performance
| ---
title: Performance Analytics Content Pack for Public Sector Digital Services release
notes
description: Version history for the Performance Analytics Content Pack for Public
Sector Digital Services application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Public Sector Industry release notes
---
# Performance Analytics Content Pack for Public Sector Digital Services release notes
Version history for the Performance Analytics Content Pack for Public Sector Digital Services application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.3 - September 2024
New: The Constituent Service Dashboard has been migrated to Next Experience Platform Analytics. Next Experience is a ServiceNow AI Platform feature that is active by default when the user
loads or upgrades to the Xanadu release. The dashboard migration to Next Experience enables continuous visualization of historical and real-time process statistics in role-based dashboards, enabling individual stakeholders
to make informed decisions.
#### Version 2.0.0 - August 2024
* Changed:
+ Intuitive inline dashboard editor
+ Improved data visualization configuration with more charting options and modern look and feel
+ New, improved unified filter component
#### Version 1.2.0 - November 2023
Changed: The Performance Analytics dashboard has been migrated to the Next Experience. The Next Experience UI delivers a next generation, intuitive, personalized experience to drive productivity, improve engagement, and
surface insights across the ServiceNow AI Platform. The UI unifies your instance apps and reduces clicks to access the items you need to get working.
#### Version 1.1.0 - May 2022
* Performance Analytics Content Pack for Public Sector Digital Services provides KPIs and benchmarks to measure the performance of services being provided to constituents. Metrics include:
+ Most popular request(s)
+ Average response rate
+ Distribution of requests by type
+ Average resolution rate
+ Services with fastest and slowest performance
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-planned-maintenance-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-planned-maintenance-mgmt.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-planned-maintenance-mgmt.html | Planned Maintenance Management release notes | Version history for the Planned Maintenance Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Field Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-planned-maintenance-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-planned-maintenance-mgmt.html"><body id="store-rn-csm-planned-maintenance-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-csm-planned-maintenance-mgmt" aria-labelledby="title_store-rn-csm-planned-maintenance-mgmt">
<h1 class="title topictitle1" id="title_store-rn-csm-planned-maintenance-mgmt">Planned Maintenance Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Planned Maintenance Management application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-planned-maintenance-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d219204e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.9.0 - August 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-planned-maintenance-mgmt__ul_h45_z4d_yfc">
<li class="li">New: Added a new "Migrate Plans" action to conveniently migrate Planned Maintenance plans to Planned Work Management, allowing users to multi-select and migrate plans in bulk. After migration, the Planned
Maintenance Management (PMM) plan will be deactivated, and the corresponding Schedule Occurrence will be created in Planned Work Management (PWM).</li>
<li class="li">Changed: Additionally, assets that no longer meet the conditions of a Maintenance Plan will now be automatically removed from the Maintenance Plan Records. This improves data accuracy and eliminates the need for
manual updates.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.7.0 - February 2025</dt>
<dd class="dd" id="store-rn-csm-planned-maintenance-mgmt__latest-store-rn-csm-planned-maintenance-mgmt">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-csm-planned-maintenance-mgmt__ul_rp1_g2n_zdc">
<li class="li">Allow customers to migrate maintenance plans to work plan. Migration can be done at plan level.</li>
<li class="li">Bulk migration is not in scope for this version.</li>
</ul></li>
<li class="li">Fixed: Generate work orders using run on demand option for condition and script based schedules.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.4.3 - October 2024</dt>
<dd class="dd">Fixed: Generate work orders using run on demand option for condition and script based schedules.</dd>
<dt class="dt dlterm">Version 2.4.0 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Code changes to support work configurations</li>
<li class="li">Fixed: Issues with run on demand action</li>
</ul></dd>
<dt class="dt dlterm">Version 2.1.0 - February 2024</dt>
<dd class="dd">Fixed: Issues related to running on demand feature.</dd>
<dt class="dt dlterm">Version 1.2.3 - December 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Resolved the issue with Run on-demand when a date was selected.</li>
<li class="li">Modifications made to the nightly job to support the generation of future-dated work orders in the planned work management application.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.2 - September 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Performance issues while generating work orders</li>
<li class="li">Generate work order using Run on Demand action</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.1 - August 2023</dt>
<dd class="dd"><p class="p">Introduced a new role for accessing planned work management entities.</p></dd>
<dt class="dt dlterm">Version 1.0.7 - April 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-csm-planned-maintenance-mgmt__ul_q4n_f1s_ywb">
<li class="li">Honor product model value to filter work plan records.</li>
<li class="li">Create correct number of schedule occurrences for based on configured value.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.5 - March 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-csm-planned-maintenance-mgmt__ul_btn_4dm_pwb">
<li class="li">Fixed:<ul class="ul" id="store-rn-csm-planned-maintenance-mgmt__ul_gzb_pdm_pwb">
<li class="li">Optimal creation of business rules on plans to address performance issues.</li>
<li class="li">Allow schedules to be created for table names more than 40 characters long.</li>
<li class="li">Restrict changes to the next run value before work order creation when source values are changed.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.4 - February 2023</dt>
<dd class="dd">The plugin was available as a family plugin until the Tokyo release and as a store app from the Utah release.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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After migration, the Planned\n Maintenance Management (PMM) plan will be deactivated, and the corresponding Schedule Occurrence will be created in Planned Work Management (PWM).</li>\n <li class=\"li\">Changed: Additionally, assets that no longer meet the conditions of a Maintenance Plan will now be automatically removed from the Maintenance Plan Records. This improves data accuracy and eliminates the need for\n manual updates.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.7.0 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-csm-planned-maintenance-mgmt__latest-store-rn-csm-planned-maintenance-mgmt\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-csm-planned-maintenance-mgmt__ul_rp1_g2n_zdc\">\n <li class=\"li\">Allow customers to migrate maintenance plans to work plan. Migration can be done at plan level.</li>\n <li class=\"li\">Bulk migration is not in scope for this version.</li>\n </ul></li>\n <li class=\"li\">Fixed: Generate work orders using run on demand option for condition and script based schedules.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.3 - October 2024</dt>\n <dd class=\"dd\">Fixed: Generate work orders using run on demand option for condition and script based schedules.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.0 - August 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Code changes to support work configurations</li>\n <li class=\"li\">Fixed: Issues with run on demand action</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - February 2024</dt>\n <dd class=\"dd\">Fixed: Issues related to running on demand feature.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.3 - December 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Resolved the issue with Run on-demand when a date was selected.</li>\n <li class=\"li\">Modifications made to the nightly job to support the generation of future-dated work orders in the planned work management application.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.2 - September 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Performance issues while generating work orders</li>\n <li class=\"li\">Generate work order using Run on Demand action</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.1 - August 2023</dt>\n <dd class=\"dd\"><p class=\"p\">Introduced a new role for accessing planned work management entities.</p></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.7 - April 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-csm-planned-maintenance-mgmt__ul_q4n_f1s_ywb\">\n <li class=\"li\">Honor product model value to filter work plan records.</li>\n <li class=\"li\">Create correct number of schedule occurrences for based on configured value.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.5 - March 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-csm-planned-maintenance-mgmt__ul_btn_4dm_pwb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-csm-planned-maintenance-mgmt__ul_gzb_pdm_pwb\">\n <li class=\"li\">Optimal creation of business rules on plans to address performance issues.</li>\n <li class=\"li\">Allow schedules to be created for table names more than 40 characters long.</li>\n <li class=\"li\">Restrict changes to the next run value before work order creation when source values are changed.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.4 - February 2023</dt>\n <dd class=\"dd\">The plugin was available as a family plugin until the Tokyo release and as a store app from the Utah release.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Planned Maintenance Management release notes
Version history for the Planned Maintenance Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.9.0 - August 2025
* New: Added a new "Migrate Plans" action to conveniently migrate Planned Maintenance plans to Planned Work Management, allowing users to multi-select and migrate plans in bulk. After migration, the Planned
Maintenance Management (PMM) plan will be deactivated, and the corresponding Schedule Occurrence will be created in Planned Work Management (PWM).
* Changed: Additionally, assets that no longer meet the conditions of a Maintenance Plan will now be automatically removed from the Maintenance Plan Records. This improves data accuracy and eliminates the need for
manual updates.
#### Version 2.7.0 - February 2025
* New:
+ Allow customers to migrate maintenance plans to work plan. Migration can be done at plan level.
+ Bulk migration is not in scope for this version.
* Fixed: Generate work orders using run on demand option for condition and script based schedules.
#### Version 2.4.3 - October 2024
Fixed: Generate work orders using run on demand option for condition and script based schedules.
#### Version 2.4.0 - August 2024
* New: Code changes to support work configurations
* Fixed: Issues with run on demand action
#### Version 2.1.0 - February 2024
Fixed: Issues related to running on demand feature.
#### Version 1.2.3 - December 2023
* Fixed:
+ Resolved the issue with Run on-demand when a date was selected.
+ Modifications made to the nightly job to support the generation of future-dated work orders in the planned work management application.
#### Version 1.2.2 - September 2023
* Fixed:
+ Performance issues while generating work orders
+ Generate work order using Run on Demand action
#### Version 1.2.1 - August 2023
Introduced a new role for accessing planned work management entities.
#### Version 1.0.7 - April 2023
* Fixed:
+ Honor product model value to filter work plan records.
+ Create correct number of schedule occurrences for based on configured value.
#### Version 1.0.5 - March 2023
* Fixed:
+ Optimal creation of business rules on plans to address performance issues.
+ Allow schedules to be created for table names more than 40 characters long.
+ Restrict changes to the next run value before work order creation when source values are changed.
#### Version 1.0.4 - February 2023
The plugin was available as a family plugin until the Tokyo release and as a store app from the Utah release.
| ---
title: Planned Maintenance Management release notes
description: Version history for the Planned Maintenance Management application on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Field Service Management release notes
---
# Planned Maintenance Management release notes
Version history for the Planned Maintenance Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.9.0 - August 2025
* New: Added a new "Migrate Plans" action to conveniently migrate Planned Maintenance plans to Planned Work Management, allowing users to multi-select and migrate plans in bulk. After migration, the Planned
Maintenance Management (PMM) plan will be deactivated, and the corresponding Schedule Occurrence will be created in Planned Work Management (PWM).
* Changed: Additionally, assets that no longer meet the conditions of a Maintenance Plan will now be automatically removed from the Maintenance Plan Records. This improves data accuracy and eliminates the need for
manual updates.
#### Version 2.7.0 - February 2025
* New:
+ Allow customers to migrate maintenance plans to work plan. Migration can be done at plan level.
+ Bulk migration is not in scope for this version.
* Fixed: Generate work orders using run on demand option for condition and script based schedules.
#### Version 2.4.3 - October 2024
Fixed: Generate work orders using run on demand option for condition and script based schedules.
#### Version 2.4.0 - August 2024
* New: Code changes to support work configurations
* Fixed: Issues with run on demand action
#### Version 2.1.0 - February 2024
Fixed: Issues related to running on demand feature.
#### Version 1.2.3 - December 2023
* Fixed:
+ Resolved the issue with Run on-demand when a date was selected.
+ Modifications made to the nightly job to support the generation of future-dated work orders in the planned work management application.
#### Version 1.2.2 - September 2023
* Fixed:
+ Performance issues while generating work orders
+ Generate work order using Run on Demand action
#### Version 1.2.1 - August 2023
Introduced a new role for accessing planned work management entities.
#### Version 1.0.7 - April 2023
* Fixed:
+ Honor product model value to filter work plan records.
+ Create correct number of schedule occurrences for based on configured value.
#### Version 1.0.5 - March 2023
* Fixed:
+ Optimal creation of business rules on plans to address performance issues.
+ Allow schedules to be created for table names more than 40 characters long.
+ Restrict changes to the next run value before work order creation when source values are changed.
#### Version 1.0.4 - February 2023
The plugin was available as a family plugin until the Tokyo release and as a store app from the Utah release.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-proactive-customer-service-ops.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-proactive-customer-service-ops.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-proactive-customer-service-ops.html | Proactive Customer Service Operations release notes | Version history for the Proactive Customer Service Operations application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-proactive-customer-service-ops.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-proactive-customer-service-ops.html"><body id="store-rn-csm-proactive-customer-service-ops"><main role="main"><article role="article" class="dita" id="store-rn-csm-proactive-customer-service-ops" aria-labelledby="title_store-rn-csm-proactive-customer-service-ops">
<h1 class="title topictitle1" id="title_store-rn-csm-proactive-customer-service-ops">Proactive Customer Service Operations release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Proactive Customer Service Operations application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-proactive-customer-service-ops__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d413634e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 24.0.1 - August 2025</dt>
<dd class="dd">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 24.0.0 - February 2025</dt>
<dd class="dd" id="store-rn-csm-proactive-customer-service-ops__latest-store-rn-csm-proactive-customer-service-ops">
<p class="p">This version is dependent on the Install base store application and is compatible with the Yokohama release only.</p>
</dd>
<dt class="dt dlterm">Version 23.1.2 - November 2024</dt>
<dd class="dd">Minor security fixes.</dd>
<dt class="dt dlterm">Version 23.1.1 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Proactive Customer Service Operation now supports i18n localization.</li>
<li class="li">Fixed: Include minor security fixes.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 23.0.5 - February 2023</dt>
<dd class="dd">The plugin was available as a family plugin until the Tokyo release and as a store app from the Utah release.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-proactive-customer-service-ops.html\" id=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-proactive-customer-service-ops.html\"><body id=\"store-rn-csm-proactive-customer-service-ops\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-csm-proactive-customer-service-ops\" aria-labelledby=\"title_store-rn-csm-proactive-customer-service-ops\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-csm-proactive-customer-service-ops\">Proactive Customer Service Operations release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Proactive Customer Service Operations application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-csm-proactive-customer-service-ops__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d413634e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 24.0.1 - August 2025</dt>\n <dd class=\"dd\">Minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 24.0.0 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-csm-proactive-customer-service-ops__latest-store-rn-csm-proactive-customer-service-ops\">\n <p class=\"p\">This version is dependent on the Install base store application and is compatible with the Yokohama release only.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 23.1.2 - November 2024</dt>\n <dd class=\"dd\">Minor security fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 23.1.1 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Proactive Customer Service Operation now supports i18n localization.</li>\n <li class=\"li\">Fixed: Include minor security fixes.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 23.0.5 - February 2023</dt>\n <dd class=\"dd\">The plugin was available as a family plugin until the Tokyo release and as a store app from the Utah release.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Proactive Customer Service Operations release notes
Version history for the Proactive Customer Service Operations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 24.0.1 - August 2025
Minor bug fixes.
#### Version 24.0.0 - February 2025
This version is dependent on the Install base store application and is compatible with the Yokohama release only.
#### Version 23.1.2 - November 2024
Minor security fixes.
#### Version 23.1.1 - May 2024
* New: Proactive Customer Service Operation now supports i18n localization.
* Fixed: Include minor security fixes.
#### Version 23.0.5 - February 2023
The plugin was available as a family plugin until the Tokyo release and as a store app from the Utah release.
| ---
title: Proactive Customer Service Operations release notes
description: Version history for the Proactive Customer Service Operations application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Proactive Customer Service Operations release notes
Version history for the Proactive Customer Service Operations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 24.0.1 - August 2025
Minor bug fixes.
#### Version 24.0.0 - February 2025
This version is dependent on the Install base store application and is compatible with the Yokohama release only.
#### Version 23.1.2 - November 2024
Minor security fixes.
#### Version 23.1.1 - May 2024
* New: Proactive Customer Service Operation now supports i18n localization.
* Fixed: Include minor security fixes.
#### Version 23.0.5 - February 2023
The plugin was available as a family plugin until the Tokyo release and as a store app from the Utah release.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-process-optimization-content-pack.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-process-optimization-content-pack.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-process-optimization-content-pack.html | Process Mining Content Pack for CSM release notes | Version history for the Process Mining Content Pack for CSM application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-process-optimization-content-pack.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-process-optimization-content-pack.html"><body id="store-rn-csm-process-optimization-content-pack"><main role="main"><article role="article" class="dita" id="store-rn-csm-process-optimization-content-pack" aria-labelledby="title_store-rn-csm-process-optimization-content-pack">
<h1 class="title topictitle1" id="title_store-rn-csm-process-optimization-content-pack"><span class="ph">Process Mining</span> Content Pack for CSM release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Process Mining</span> Content Pack for CSM application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-process-optimization-content-pack__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d435426e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 23.2.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-csm-process-optimization-content-pack__ul_bgv_vzc_1gc">
<li class="li">Use the following features to find process improvement opportunities:<ul class="ul" id="store-rn-csm-process-optimization-content-pack__ul_iv3_vzc_1gc">
<li class="li">Use the SLA breach analysis project in Process Mining to identify and analyze cases where service level agreements (SLAs) have been violated.</li>
<li class="li">The SLA breach analysis project provides insights into the root causes of breaches, highlights bottlenecks, and recommends improvements to optimize process performance.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 23.1.0 - February 2025</dt>
<dd class="dd" id="store-rn-csm-process-optimization-content-pack__latest-store-rn-csm-process-optimization-content-pack">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-csm-process-optimization-content-pack__ul_bmg_s4z_ydc">
<li class="li">Use the following features to find process improvement opportunities:<ul class="ul" id="store-rn-csm-process-optimization-content-pack__ul_slk_s4z_ydc">
<li class="li">Work notes analysis feature is Now LLM based.</li>
<li class="li">Mine the configured base system project to investigate the causes of long resolution times and get a clear understanding of what's causing the delays.</li>
</ul></li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-csm-process-optimization-content-pack__ul_qvc_54z_ydc">
<li class="li">Use the process mining improvements to improve processes as needed:<ul class="ul" id="store-rn-csm-process-optimization-content-pack__ul_z5g_54z_ydc">
<li class="li">Removed the viewer role from all records in the Process Mining Content Pack for Customer Service Management (CSM).</li>
<li class="li">Set process configurations as read-only templates, deletable only by a process mining admin. Enable customers to copy the template or import specific parts into their custom configuration.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 23.2.8 - August 2023</dt>
<dd class="dd">Fixed: When the 'is anything' operator was used, the user was unable to apply advanced transitions. This is now fixed.</dd>
<dt class="dt dlterm">Version 22.3.5 - February 2023</dt>
<dd class="dd">Changed: Minor updates to improve functionality.</dd>
<dt class="dt dlterm">Version 22.3.2 - December 2022</dt>
<dd class="dd">PO now supports multi-dimensional mining, i.e., a hierarchy of tables. You can link different related processes together to visualize in one graph</dd>
<dt class="dt dlterm">Version 22.3.0 - September 2022</dt>
<dd class="dd">
<p class="p">PO now supports multi-dimensional mining, i.e., a hierarchy of tables. You can link different related processes together to visualize in one graph.</p>
</dd>
<dt class="dt dlterm">Version 22.2.1 - May 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-process-optimization-content-pack__ul_rmg_zb4_jtb">
<li class="li">New: This release has two key features: <ul class="ul">
<li class="li">Dashboard and Insights page showing the KPIs that matter the most and insights around most common inefficiencies related to speed and conformance</li>
<li class="li">AI techniques such as clustering and root cause analysis to help you easily identify the key problem areas leading to customer service process inefficiencies</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 22.1.0 - February 2022</dt>
<dd class="dd"><span class="ph">Process Mining</span> for Customer Service Management creates business process flows from the case data in audit trails, allowing process owners to perform in-depth analysis and discover process insights
to improve business outcomes.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-process-optimization-content-pack.html\" id=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-process-optimization-content-pack.html\"><body id=\"store-rn-csm-process-optimization-content-pack\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-csm-process-optimization-content-pack\" aria-labelledby=\"title_store-rn-csm-process-optimization-content-pack\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-csm-process-optimization-content-pack\"><span class=\"ph\">Process Mining</span> Content Pack for CSM release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Process Mining</span> Content Pack for CSM application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-csm-process-optimization-content-pack__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d435426e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 23.2.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-csm-process-optimization-content-pack__ul_bgv_vzc_1gc\">\n <li class=\"li\">Use the following features to find process improvement opportunities:<ul class=\"ul\" id=\"store-rn-csm-process-optimization-content-pack__ul_iv3_vzc_1gc\">\n <li class=\"li\">Use the SLA breach analysis project in Process Mining to identify and analyze cases where service level agreements (SLAs) have been violated.</li>\n <li class=\"li\">The SLA breach analysis project provides insights into the root causes of breaches, highlights bottlenecks, and recommends improvements to optimize process performance.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 23.1.0 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-csm-process-optimization-content-pack__latest-store-rn-csm-process-optimization-content-pack\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-csm-process-optimization-content-pack__ul_bmg_s4z_ydc\">\n <li class=\"li\">Use the following features to find process improvement opportunities:<ul class=\"ul\" id=\"store-rn-csm-process-optimization-content-pack__ul_slk_s4z_ydc\">\n <li class=\"li\">Work notes analysis feature is Now LLM based.</li>\n <li class=\"li\">Mine the configured base system project to investigate the causes of long resolution times and get a clear understanding of what's causing the delays.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-csm-process-optimization-content-pack__ul_qvc_54z_ydc\">\n <li class=\"li\">Use the process mining improvements to improve processes as needed:<ul class=\"ul\" id=\"store-rn-csm-process-optimization-content-pack__ul_z5g_54z_ydc\">\n <li class=\"li\">Removed the viewer role from all records in the Process Mining Content Pack for Customer Service Management (CSM).</li>\n <li class=\"li\">Set process configurations as read-only templates, deletable only by a process mining admin. Enable customers to copy the template or import specific parts into their custom configuration.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 23.2.8 - August 2023</dt>\n <dd class=\"dd\">Fixed: When the 'is anything' operator was used, the user was unable to apply advanced transitions. This is now fixed.</dd>\n \n \n <dt class=\"dt dlterm\">Version 22.3.5 - February 2023</dt>\n <dd class=\"dd\">Changed: Minor updates to improve functionality.</dd>\n \n \n <dt class=\"dt dlterm\">Version 22.3.2 - December 2022</dt>\n <dd class=\"dd\">PO now supports multi-dimensional mining, i.e., a hierarchy of tables. You can link different related processes together to visualize in one graph</dd>\n \n \n <dt class=\"dt dlterm\">Version 22.3.0 - September 2022</dt>\n <dd class=\"dd\">\n <p class=\"p\">PO now supports multi-dimensional mining, i.e., a hierarchy of tables. You can link different related processes together to visualize in one graph.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 22.2.1 - May 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-csm-process-optimization-content-pack__ul_rmg_zb4_jtb\">\n <li class=\"li\">New: This release has two key features: <ul class=\"ul\">\n <li class=\"li\">Dashboard and Insights page showing the KPIs that matter the most and insights around most common inefficiencies related to speed and conformance</li>\n <li class=\"li\">AI techniques such as clustering and root cause analysis to help you easily identify the key problem areas leading to customer service process inefficiencies</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 22.1.0 - February 2022</dt>\n <dd class=\"dd\"><span class=\"ph\">Process Mining</span> for Customer Service Management creates business process flows from the case data in audit trails, allowing process owners to perform in-depth analysis and discover process insights\n to improve business outcomes.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Process Mining Content Pack for CSM release notes
Version history for the Process Mining Content Pack for CSM application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 23.2.0 - August 2025
* New:
+ Use the following features to find process improvement opportunities:
- Use the SLA breach analysis project in Process Mining to identify and analyze cases where service level agreements (SLAs) have been violated.
- The SLA breach analysis project provides insights into the root causes of breaches, highlights bottlenecks, and recommends improvements to optimize process performance.
#### Version 23.1.0 - February 2025
* New:
+ Use the following features to find process improvement opportunities:
- Work notes analysis feature is Now LLM based.
- Mine the configured base system project to investigate the causes of long resolution times and get a clear understanding of what's causing the delays.
* Changed:
+ Use the process mining improvements to improve processes as needed:
- Removed the viewer role from all records in the Process Mining Content Pack for Customer Service Management (CSM).
- Set process configurations as read-only templates, deletable only by a process mining admin. Enable customers to copy the template or import specific parts into their custom configuration.
#### Version 23.2.8 - August 2023
Fixed: When the 'is anything' operator was used, the user was unable to apply advanced transitions. This is now fixed.
#### Version 22.3.5 - February 2023
Changed: Minor updates to improve functionality.
#### Version 22.3.2 - December 2022
PO now supports multi-dimensional mining, i.e., a hierarchy of tables. You can link different related processes together to visualize in one graph
#### Version 22.3.0 - September 2022
PO now supports multi-dimensional mining, i.e., a hierarchy of tables. You can link different related processes together to visualize in one graph.
#### Version 22.2.1 - May 2022
* New: This release has two key features:
+ Dashboard and Insights page showing the KPIs that matter the most and insights around most common inefficiencies related to speed and conformance
+ AI techniques such as clustering and root cause analysis to help you easily identify the key problem areas leading to customer service process inefficiencies
#### Version 22.1.0 - February 2022
Process Mining for Customer Service Management creates business process flows from the case data in audit trails, allowing process owners to perform in-depth analysis and discover process insights
to improve business outcomes.
| ---
title: Process Mining Content Pack for CSM release notes
description: Version history for the Process Mining Content Pack for CSM application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Process Mining Content Pack for CSM release notes
Version history for the Process Mining Content Pack for CSM application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 23.2.0 - August 2025
* New:
+ Use the following features to find process improvement opportunities:
- Use the SLA breach analysis project in Process Mining to identify and analyze cases where service level agreements (SLAs) have been violated.
- The SLA breach analysis project provides insights into the root causes of breaches, highlights bottlenecks, and recommends improvements to optimize process performance.
#### Version 23.1.0 - February 2025
* New:
+ Use the following features to find process improvement opportunities:
- Work notes analysis feature is Now LLM based.
- Mine the configured base system project to investigate the causes of long resolution times and get a clear understanding of what's causing the delays.
* Changed:
+ Use the process mining improvements to improve processes as needed:
- Removed the viewer role from all records in the Process Mining Content Pack for Customer Service Management (CSM).
- Set process configurations as read-only templates, deletable only by a process mining admin. Enable customers to copy the template or import specific parts into their custom configuration.
#### Version 23.2.8 - August 2023
Fixed: When the 'is anything' operator was used, the user was unable to apply advanced transitions. This is now fixed.
#### Version 22.3.5 - February 2023
Changed: Minor updates to improve functionality.
#### Version 22.3.2 - December 2022
PO now supports multi-dimensional mining, i.e., a hierarchy of tables. You can link different related processes together to visualize in one graph
#### Version 22.3.0 - September 2022
PO now supports multi-dimensional mining, i.e., a hierarchy of tables. You can link different related processes together to visualize in one graph.
#### Version 22.2.1 - May 2022
* New: This release has two key features:
+ Dashboard and Insights page showing the KPIs that matter the most and insights around most common inefficiencies related to speed and conformance
+ AI techniques such as clustering and root cause analysis to help you easily identify the key problem areas leading to customer service process inefficiencies
#### Version 22.1.0 - February 2022
Process Mining for Customer Service Management creates business process flows from the case data in audit trails, allowing process owners to perform in-depth analysis and discover process insights
to improve business outcomes.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-public-sector-digital-services-core.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-public-sector-digital-services-core.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-public-sector-digital-services-core.html | Public Sector Digital Services Core release notes | Version history for the Public Sector Digital Services Core application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Public Sector Industry release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-public-sector-digital-services-core.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-public-sector-digital-services-core.html"><body id="store-rn-csm-public-sector-digital-services-core"><main role="main"><article role="article" class="dita" id="store-rn-csm-public-sector-digital-services-core" aria-labelledby="title_store-rn-csm-public-sector-digital-services-core">
<h1 class="title topictitle1" id="title_store-rn-csm-public-sector-digital-services-core"><span class="ph">Public Sector Digital Services Core</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Public Sector Digital Services Core application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-public-sector-digital-services-core__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d354006e60" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 12.2.4 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added Coral Theme Compatibility</li>
<li class="li">Added activities to support the Grants Management Playbook Application <ul class="ul">
<li class="li">Result Letters</li>
<li class="li">Merit Reviewers</li>
<li class="li">Internal Program Team</li>
<li class="li">Funding Proposals</li>
</ul>
</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 12.1.6 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New <ul class="ul">
<li class="li">Added Coral Theme Compatibility</li>
<li class="li">Added activities to support the Grants Management Playbook Application <ul class="ul">
<li class="li">Result Letters</li>
<li class="li">Merit Reviewers</li>
<li class="li">Internal Program Team</li>
<li class="li">Funding Proposals</li>
</ul>
</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 12.1.1 - May 2025</dt>
<dd class="dd" id="store-rn-csm-public-sector-digital-services-core__latest-store-rn-csm-public-sector-digital-services-core">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added features to support the new Grants Management Playbook.</li>
<li class="li">Added support for the newly added Service Applicant Program Management plugin, which is a comprehensive application that aids in the setup and configuration of applicant programs.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 11.1.5 - May 2025</dt>
<dd class="dd">Fixed: Resolved an issue where pre-eligibility questions loaded incorrectly when decision tables were copied for implementation.</dd>
<dt class="dt dlterm">Version 12.0.4 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: Migrated the legacy 'Account/Business Registration' workflow to be a low code solution.</li>
<li class="li">Fixed: Improved security to better prevent inadvertent access to constituent/business contact data.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 11.1.4 - January 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: Migrated the legacy 'Account/Business Registration' workflow to be a low code solution.</li>
<li class="li">Fixed: Improved security to better prevent inadvertent access to constituent/business contact data.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 11.1.2 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Migrated account/business registration workflow to low code solution</li>
<li class="li">Updated plugin dependencies</li>
<li class="li">Added new property page</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 11.0.2 - August 2024</dt>
<dd class="dd">Changed: Ensure PSDS core is fully compatible with Java Development Kit (JDK) 17.</dd>
<dt class="dt dlterm">Version 10.0.5 - June 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-public-sector-digital-services-core__ul_o1k_mdq_4bc">
<li class="li">Fixed:<ul class="ul" id="store-rn-csm-public-sector-digital-services-core__ul_xgy_mdq_4bc">
<li class="li">Resolved accessibility issues</li>
<li class="li">Updated API call to glide plugin manager when checking if a plugin exists</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 10.0.2 - May 2024</dt>
<dd class="dd">New: Extended the PSDS data model via the new Service Applicant Information plugin to store financial datasets needed for the Social Benefits and other playbooks.</dd>
<dt class="dt dlterm">Version 9.0.1 - February 2024</dt>
<dd class="dd">Changed: Promoted the Fee Waiver and Fee Waiver Justification attributes from the Information Request entity to the Government Base Case entity.</dd>
<dt class="dt dlterm">Version 8.0.2 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Uptake of CSM Service definition changes for case tasks</li>
<li class="li">Agent workspace now supports auto-reflow to transform page layouts into a stacked view automatically when agents zoom their screen up to 400%. Auto-reflow can be turned off with a system property for
instances, experiences, and pages.</li>
<li class="li">The Performance Analytics dashboard has been migrated to Next Experience</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 7.0.3 - August 2023</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-csm-public-sector-digital-services-core__ul_h3w_zfp_hyb">
<li class="li">Use the Business Location service portal in Public Sector Digital Services to request specific services and submit cases against agency locations, sold products, or install base items at a service organization.</li>
<li class="li">Use service definitions to connect services and case types, and extend service definitions to case tasks. Agents can create case tasks by selecting from a list of install base items or public services, and then by
selecting from a list of available task types.</li>
</ul></dd>
<dt class="dt dlterm">Version 6.0.0 - May 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Business data model - New and updated fields in the Business data model, such as Legal entity name, Trademark, Tax ID, and more, are reflected in the CSM Configurable Workspace and in profile attributes, such
as Veteran Status, set in the Government Service Portal.</li>
<li class="li">Constituent data model - New and updated constituent fields in the Constituent data model are reflected in the CSM Configurable Workspace and in the Constituent profile attributes set in the Government Service
Portal. The Constituent profile is an extension of the Consumer profile.</li>
<li class="li">Agency data model - Changes to related lists, such as Items received for Install base and Related parties are reflected in the CSM Configurable Workspace.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.2 - February 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Enable government workers to add related parties to Services Received and Items Received, and enable authorized related parties to view items and services received and any cases created for them.</li>
<li class="li">Enable government workers to create new business record from interactions.</li>
<li class="li">Enable administrators to use Guided Setup to configure Public Sector Digital Services Core.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.0 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-public-sector-digital-services-core__ul_y5s_3zr_35b">
<li class="li">New:<ul class="ul" id="store-rn-csm-public-sector-digital-services-core__ul_vjt_3zr_35b">
<li class="li">Government case types updates to support business services</li>
<li class="li">Self-service for businesses across registration, case tracking and customer information</li>
<li class="li">Agent workspace updates to support 360 degree view of business and agencies</li>
<li class="li">Roles for government agents and contributors servicing businesses</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.1.0 - May 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-public-sector-digital-services-core__ul_kcf_vwg_jtb">
<li class="li">New: VA topic blocks to:<ul class="ul">
<li class="li">Create Government cases for new services being requested or on an existing service</li>
<li class="li">Enable additional members to a case</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.3.0 - March 2022</dt>
<dd class="dd">Public Sector Digital Services is the digital platform modernizing government service delivery. Using a purpose-built foundation of data models, workflows and experiences tailored to governments and the people they serve,
agencies are empowered to easily build new applications for any services they offer.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-public-sector-digital-services-core.html\" id=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-public-sector-digital-services-core.html\"><body id=\"store-rn-csm-public-sector-digital-services-core\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-csm-public-sector-digital-services-core\" aria-labelledby=\"title_store-rn-csm-public-sector-digital-services-core\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-csm-public-sector-digital-services-core\"><span class=\"ph\">Public Sector Digital Services Core</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Public Sector Digital Services Core application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-csm-public-sector-digital-services-core__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d354006e60\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 12.2.4 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added Coral Theme Compatibility</li>\n <li class=\"li\">Added activities to support the Grants Management Playbook Application <ul class=\"ul\">\n <li class=\"li\">Result Letters</li>\n <li class=\"li\">Merit Reviewers</li>\n <li class=\"li\">Internal Program Team</li>\n <li class=\"li\">Funding Proposals</li>\n </ul>\n </li>\n </ul>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 12.1.6 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New <ul class=\"ul\">\n <li class=\"li\">Added Coral Theme Compatibility</li>\n <li class=\"li\">Added activities to support the Grants Management Playbook Application <ul class=\"ul\">\n <li class=\"li\">Result Letters</li>\n <li class=\"li\">Merit Reviewers</li>\n <li class=\"li\">Internal Program Team</li>\n <li class=\"li\">Funding Proposals</li>\n </ul>\n </li>\n </ul>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 12.1.1 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-csm-public-sector-digital-services-core__latest-store-rn-csm-public-sector-digital-services-core\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added features to support the new Grants Management Playbook.</li>\n <li class=\"li\">Added support for the newly added Service Applicant Program Management plugin, which is a comprehensive application that aids in the setup and configuration of applicant programs.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 11.1.5 - May 2025</dt>\n <dd class=\"dd\">Fixed: Resolved an issue where pre-eligibility questions loaded incorrectly when decision tables were copied for implementation.</dd>\n \n \n <dt class=\"dt dlterm\">Version 12.0.4 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: Migrated the legacy 'Account/Business Registration' workflow to be a low code solution.</li>\n <li class=\"li\">Fixed: Improved security to better prevent inadvertent access to constituent/business contact data.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 11.1.4 - January 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed: Migrated the legacy 'Account/Business Registration' workflow to be a low code solution.</li>\n <li class=\"li\">Fixed: Improved security to better prevent inadvertent access to constituent/business contact data.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 11.1.2 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Migrated account/business registration workflow to low code solution</li>\n <li class=\"li\">Updated plugin dependencies</li>\n <li class=\"li\">Added new property page</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 11.0.2 - August 2024</dt>\n <dd class=\"dd\">Changed: Ensure PSDS core is fully compatible with Java Development Kit (JDK) 17.</dd>\n \n \n <dt class=\"dt dlterm\">Version 10.0.5 - June 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-csm-public-sector-digital-services-core__ul_o1k_mdq_4bc\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-csm-public-sector-digital-services-core__ul_xgy_mdq_4bc\">\n <li class=\"li\">Resolved accessibility issues</li>\n <li class=\"li\">Updated API call to glide plugin manager when checking if a plugin exists</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 10.0.2 - May 2024</dt>\n <dd class=\"dd\">New: Extended the PSDS data model via the new Service Applicant Information plugin to store financial datasets needed for the Social Benefits and other playbooks.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.1 - February 2024</dt>\n <dd class=\"dd\">Changed: Promoted the Fee Waiver and Fee Waiver Justification attributes from the Information Request entity to the Government Base Case entity.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.2 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Uptake of CSM Service definition changes for case tasks</li>\n <li class=\"li\">Agent workspace now supports auto-reflow to transform page layouts into a stacked view automatically when agents zoom their screen up to 400%. Auto-reflow can be turned off with a system property for\n instances, experiences, and pages.</li>\n <li class=\"li\">The Performance Analytics dashboard has been migrated to Next Experience</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 7.0.3 - August 2023</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-csm-public-sector-digital-services-core__ul_h3w_zfp_hyb\">\n <li class=\"li\">Use the Business Location service portal in Public Sector Digital Services to request specific services and submit cases against agency locations, sold products, or install base items at a service organization.</li>\n <li class=\"li\">Use service definitions to connect services and case types, and extend service definitions to case tasks. Agents can create case tasks by selecting from a list of install base items or public services, and then by\n selecting from a list of available task types.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.0 - May 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Business data model - New and updated fields in the Business data model, such as Legal entity name, Trademark, Tax ID, and more, are reflected in the CSM Configurable Workspace and in profile attributes, such\n as Veteran Status, set in the Government Service Portal.</li>\n <li class=\"li\">Constituent data model - New and updated constituent fields in the Constituent data model are reflected in the CSM Configurable Workspace and in the Constituent profile attributes set in the Government Service\n Portal. The Constituent profile is an extension of the Consumer profile.</li>\n <li class=\"li\">Agency data model - Changes to related lists, such as Items received for Install base and Related parties are reflected in the CSM Configurable Workspace.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.2 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Enable government workers to add related parties to Services Received and Items Received, and enable authorized related parties to view items and services received and any cases created for them.</li>\n <li class=\"li\">Enable government workers to create new business record from interactions.</li>\n <li class=\"li\">Enable administrators to use Guided Setup to configure Public Sector Digital Services Core.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-csm-public-sector-digital-services-core__ul_y5s_3zr_35b\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-csm-public-sector-digital-services-core__ul_vjt_3zr_35b\">\n <li class=\"li\">Government case types updates to support business services</li>\n <li class=\"li\">Self-service for businesses across registration, case tracking and customer information</li>\n <li class=\"li\">Agent workspace updates to support 360 degree view of business and agencies</li>\n <li class=\"li\">Roles for government agents and contributors servicing businesses</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - May 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-csm-public-sector-digital-services-core__ul_kcf_vwg_jtb\">\n <li class=\"li\">New: VA topic blocks to:<ul class=\"ul\">\n <li class=\"li\">Create Government cases for new services being requested or on an existing service</li>\n <li class=\"li\">Enable additional members to a case</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - March 2022</dt>\n <dd class=\"dd\">Public Sector Digital Services is the digital platform modernizing government service delivery. Using a purpose-built foundation of data models, workflows and experiences tailored to governments and the people they serve,\n agencies are empowered to easily build new applications for any services they offer.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Public Sector Digital Services Core release notes
Version history for the Public Sector Digital Services Core application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 12.2.4 - August 2025
* New:
+ Added Coral Theme Compatibility
+ Added activities to support the Grants Management Playbook Application
- Result Letters
- Merit Reviewers
- Internal Program Team
- Funding Proposals
#### Version 12.1.6 - August 2025
* New
+ Added Coral Theme Compatibility
+ Added activities to support the Grants Management Playbook Application
- Result Letters
- Merit Reviewers
- Internal Program Team
- Funding Proposals
#### Version 12.1.1 - May 2025
* New:
+ Added features to support the new Grants Management Playbook.
+ Added support for the newly added Service Applicant Program Management plugin, which is a comprehensive application that aids in the setup and configuration of applicant programs.
#### Version 11.1.5 - May 2025
Fixed: Resolved an issue where pre-eligibility questions loaded incorrectly when decision tables were copied for implementation.
#### Version 12.0.4 - February 2025
* Changed: Migrated the legacy 'Account/Business Registration' workflow to be a low code solution.
* Fixed: Improved security to better prevent inadvertent access to constituent/business contact data.
#### Version 11.1.4 - January 2025
* Changed: Migrated the legacy 'Account/Business Registration' workflow to be a low code solution.
* Fixed: Improved security to better prevent inadvertent access to constituent/business contact data.
#### Version 11.1.2 - November 2024
* Changed:
+ Migrated account/business registration workflow to low code solution
+ Updated plugin dependencies
+ Added new property page
#### Version 11.0.2 - August 2024
Changed: Ensure PSDS core is fully compatible with Java Development Kit (JDK) 17.
#### Version 10.0.5 - June 2024
* Fixed:
+ Resolved accessibility issues
+ Updated API call to glide plugin manager when checking if a plugin exists
#### Version 10.0.2 - May 2024
New: Extended the PSDS data model via the new Service Applicant Information plugin to store financial datasets needed for the Social Benefits and other playbooks.
#### Version 9.0.1 - February 2024
Changed: Promoted the Fee Waiver and Fee Waiver Justification attributes from the Information Request entity to the Government Base Case entity.
#### Version 8.0.2 - November 2023
* Changed:
+ Uptake of CSM Service definition changes for case tasks
+ Agent workspace now supports auto-reflow to transform page layouts into a stacked view automatically when agents zoom their screen up to 400%. Auto-reflow can be turned off with a system property for
instances, experiences, and pages.
+ The Performance Analytics dashboard has been migrated to Next Experience
#### Version 7.0.3 - August 2023
New:
* Use the Business Location service portal in Public Sector Digital Services to request specific services and submit cases against agency locations, sold products, or install base items at a service organization.
* Use service definitions to connect services and case types, and extend service definitions to case tasks. Agents can create case tasks by selecting from a list of install base items or public services, and then by
selecting from a list of available task types.
#### Version 6.0.0 - May 2023
* Changed:
+ Business data model - New and updated fields in the Business data model, such as Legal entity name, Trademark, Tax ID, and more, are reflected in the CSM Configurable Workspace and in profile attributes, such
as Veteran Status, set in the Government Service Portal.
+ Constituent data model - New and updated constituent fields in the Constituent data model are reflected in the CSM Configurable Workspace and in the Constituent profile attributes set in the Government Service
Portal. The Constituent profile is an extension of the Consumer profile.
+ Agency data model - Changes to related lists, such as Items received for Install base and Related parties are reflected in the CSM Configurable Workspace.
#### Version 5.0.2 - February 2023
* New:
+ Enable government workers to add related parties to Services Received and Items Received, and enable authorized related parties to view items and services received and any cases created for them.
+ Enable government workers to create new business record from interactions.
+ Enable administrators to use Guided Setup to configure Public Sector Digital Services Core.
#### Version 3.0.0 - August 2022
* New:
+ Government case types updates to support business services
+ Self-service for businesses across registration, case tracking and customer information
+ Agent workspace updates to support 360 degree view of business and agencies
+ Roles for government agents and contributors servicing businesses
#### Version 2.1.0 - May 2022
* New: VA topic blocks to:
+ Create Government cases for new services being requested or on an existing service
+ Enable additional members to a case
#### Version 1.3.0 - March 2022
Public Sector Digital Services is the digital platform modernizing government service delivery. Using a purpose-built foundation of data models, workflows and experiences tailored to governments and the people they serve,
agencies are empowered to easily build new applications for any services they offer.
| ---
title: Public Sector Digital Services Core release notes
description: Version history for the Public Sector Digital Services Core application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Public Sector Industry release notes
---
# Public Sector Digital Services Core release notes
Version history for the Public Sector Digital Services Core application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 12.2.4 - August 2025
* New:
+ Added Coral Theme Compatibility
+ Added activities to support the Grants Management Playbook Application
- Result Letters
- Merit Reviewers
- Internal Program Team
- Funding Proposals
#### Version 12.1.6 - August 2025
* New
+ Added Coral Theme Compatibility
+ Added activities to support the Grants Management Playbook Application
- Result Letters
- Merit Reviewers
- Internal Program Team
- Funding Proposals
#### Version 12.1.1 - May 2025
* New:
+ Added features to support the new Grants Management Playbook.
+ Added support for the newly added Service Applicant Program Management plugin, which is a comprehensive application that aids in the setup and configuration of applicant programs.
#### Version 11.1.5 - May 2025
Fixed: Resolved an issue where pre-eligibility questions loaded incorrectly when decision tables were copied for implementation.
#### Version 12.0.4 - February 2025
* Changed: Migrated the legacy 'Account/Business Registration' workflow to be a low code solution.
* Fixed: Improved security to better prevent inadvertent access to constituent/business contact data.
#### Version 11.1.4 - January 2025
* Changed: Migrated the legacy 'Account/Business Registration' workflow to be a low code solution.
* Fixed: Improved security to better prevent inadvertent access to constituent/business contact data.
#### Version 11.1.2 - November 2024
* Changed:
+ Migrated account/business registration workflow to low code solution
+ Updated plugin dependencies
+ Added new property page
#### Version 11.0.2 - August 2024
Changed: Ensure PSDS core is fully compatible with Java Development Kit (JDK) 17.
#### Version 10.0.5 - June 2024
* Fixed:
+ Resolved accessibility issues
+ Updated API call to glide plugin manager when checking if a plugin exists
#### Version 10.0.2 - May 2024
New: Extended the PSDS data model via the new Service Applicant Information plugin to store financial datasets needed for the Social Benefits and other playbooks.
#### Version 9.0.1 - February 2024
Changed: Promoted the Fee Waiver and Fee Waiver Justification attributes from the Information Request entity to the Government Base Case entity.
#### Version 8.0.2 - November 2023
* Changed:
+ Uptake of CSM Service definition changes for case tasks
+ Agent workspace now supports auto-reflow to transform page layouts into a stacked view automatically when agents zoom their screen up to 400%. Auto-reflow can be turned off with a system property for
instances, experiences, and pages.
+ The Performance Analytics dashboard has been migrated to Next Experience
#### Version 7.0.3 - August 2023
New:
* Use the Business Location service portal in Public Sector Digital Services to request specific services and submit cases against agency locations, sold products, or install base items at a service organization.
* Use service definitions to connect services and case types, and extend service definitions to case tasks. Agents can create case tasks by selecting from a list of install base items or public services, and then by
selecting from a list of available task types.
#### Version 6.0.0 - May 2023
* Changed:
+ Business data model - New and updated fields in the Business data model, such as Legal entity name, Trademark, Tax ID, and more, are reflected in the CSM Configurable Workspace and in profile attributes, such
as Veteran Status, set in the Government Service Portal.
+ Constituent data model - New and updated constituent fields in the Constituent data model are reflected in the CSM Configurable Workspace and in the Constituent profile attributes set in the Government Service
Portal. The Constituent profile is an extension of the Consumer profile.
+ Agency data model - Changes to related lists, such as Items received for Install base and Related parties are reflected in the CSM Configurable Workspace.
#### Version 5.0.2 - February 2023
* New:
+ Enable government workers to add related parties to Services Received and Items Received, and enable authorized related parties to view items and services received and any cases created for them.
+ Enable government workers to create new business record from interactions.
+ Enable administrators to use Guided Setup to configure Public Sector Digital Services Core.
#### Version 3.0.0 - August 2022
* New:
+ Government case types updates to support business services
+ Self-service for businesses across registration, case tracking and customer information
+ Agent workspace updates to support 360 degree view of business and agencies
+ Roles for government agents and contributors servicing businesses
#### Version 2.1.0 - May 2022
* New: VA topic blocks to:
+ Create Government cases for new services being requested or on an existing service
+ Enable additional members to a case
#### Version 1.3.0 - March 2022
Public Sector Digital Services is the digital platform modernizing government service delivery. Using a purpose-built foundation of data models, workflows and experiences tailored to governments and the people they serve,
agencies are empowered to easily build new applications for any services they offer.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-quote-mgmt-business-locations.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-quote-mgmt-business-locations.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-quote-mgmt-business-locations.html | Quote Management for Business Locations release notes | Version history for the Quote Management for Business Locations application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-quote-mgmt-business-locations.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-quote-mgmt-business-locations.html"><body id="store-rn-csm-quote-mgmt-business-locations"><main role="main"><article role="article" class="dita" id="store-rn-csm-quote-mgmt-business-locations" aria-labelledby="title_store-rn-csm-quote-mgmt-business-locations">
<h1 class="title topictitle1" id="title_store-rn-csm-quote-mgmt-business-locations"><span class="ph">Quote Management</span> for Business Locations release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Quote Management</span> for Business Locations application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-quote-mgmt-business-locations__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d477440e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.0 - August 2025</dt>
<dd class="dd">Integrate Service Model Foundation with Quote Management for business organizations to streamline operations and optimize the end to end life cycle for quote management.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Quote Management for Business Locations release notes
Version history for the Quote Management for Business Locations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.0 - August 2025
Integrate Service Model Foundation with Quote Management for business organizations to streamline operations and optimize the end to end life cycle for quote management.
| ---
title: Quote Management for Business Locations release notes
description: Version history for the Quote Management for Business Locations application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Quote Management for Business Locations release notes
Version history for the Quote Management for Business Locations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.0 - August 2025
Integrate Service Model Foundation with Quote Management for business organizations to streamline operations and optimize the end to end life cycle for quote management.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-rec-actions.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-rec-actions.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-rec-actions.html | Recommended Actions release notes | Version history for the Recommended Actions application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-rec-actions.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-rec-actions.html"><body id="store-rn-csm-rec-actions"><main role="main"><article role="article" class="dita" id="store-rn-csm-rec-actions" aria-labelledby="title_store-rn-csm-rec-actions">
<h1 class="title topictitle1" id="title_store-rn-csm-rec-actions"><span class="ph">Recommended Actions</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Recommended Actions</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-rec-actions__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d545649e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 37.0.1 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Enabled the trigger refresh for recommendations both explicitly and in response to UI events.</li>
<li class="li">Optimized Recommended Actions refresh experience by excluding non-critical field updates.</li>
<li class="li">Enhanced context management with dynamic context inputs.</li>
<li class="li">Minor bug fixes for this release.</li>
</ul></dd>
<dt class="dt dlterm">Version 35.0.1 - May 2025</dt>
<dd class="dd" id="store-rn-csm-rec-actions__latest-store-rn-csm-rec-actions">
<ul class="ul" id="store-rn-csm-rec-actions__ul_ebz_11w_bfc">
<li class="li">New:<ul class="ul" id="store-rn-csm-rec-actions__ul_xmc_c1w_bfc">
<li class="li">Enabled Async mode for Recommended Actions, which allows the Recommend Actions API to be invoked asynchronously to fetch the recommendations.</li>
<li class="li">Enabled multiple contexts for the table, which allows the creation of multiple Recommended Action contexts for it.</li>
</ul></li>
<li class="li">Fixed: Minor bug fixes for this release.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 34.1.0 - April 2025</dt>
<dd class="dd">
<p class="p">New:</p>
<ul class="ul">
<li class="li">Added the ability to customize font size for questions in a decision tree.</li>
<li class="li">Added the ability to control the visibility of completed guidance in a decision tree.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 34.0.1 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Automate creation of Search Result Mapping records for new contexts.</li>
<li class="li">Improved performance of Recommended Actions Suggested tab and Search tab generation.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 33.0.2 - January 2025</dt>
<dd class="dd">Bug fix.</dd>
<dt class="dt dlterm">Version 33.0.1 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Improvements to support new RA component property and guidance action triggered event propagation</li>
<li class="li">Bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 32.0.1 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Added support for new Task Intelligence similarity Resource Generator Type.</li>
<li class="li">Added support to configure context records through an active flag mechanism.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 31.0.3 - July 2024</dt>
<dd class="dd">Added a job which will add guidance user role to NBA Author users when the upgrade is triggered. This is to reduce the upgrade time when there are many user records with the NBA Author Role.</dd>
<dt class="dt dlterm">Version 29.0.2 - June 2024</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 31.0.2 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed the default icon for the side panel.</li>
<li class="li">Enabled sorting on search results based on relevancy and recency.</li>
<li class="li">Added new property for hiding full search view icon and change label for default search field.</li>
<li class="li">Enabled parsing of genius result pill picker as part of search result mapping.</li>
<li class="li">Support for full view search.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 29.0.1 - March 2024</dt>
<dd class="dd">The searchTerm from AI Search resource generator is preprocessed before making the search to provide more accurate results.</dd>
<dt class="dt dlterm">Version 29.0.0 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Capturing sys id for predicted values to support top N recommendations for a record field.</li>
<li class="li">Fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 28.0.0 - November 2023</dt>
<dd class="dd">New feature to show unified search results powered by AI discovery engine. Search across entities and view unified search results ranked by relevance.</dd>
<dt class="dt dlterm">Version 27.0.1 - September 2023</dt>
<dd class="dd">Fix for error on case load in CSM/FSM Configurable workspace.</dd>
<dt class="dt dlterm">Version 27.0.0 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changes in Recommended Actions framework to support Task Intelligence Classification Resource generator changes.</li>
<li class="li">Changes to reference qualifiers for Resource generators using ML models.</li>
<li class="li">Other fixes.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 26.0.0 - May 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changes for field recommendations definitions to support Task Intelligence Classification resource generators.</li>
<li class="li">Fixes for field recommendations for unsaved changes.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 25.0.0 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-rec-actions__ul_fsw_zgr_fwb">
<li class="li">New<ul class="ul" id="store-rn-csm-rec-actions__ul_tgz_zgr_fwb">
<li class="li">
<ul class="ul">
<li class="li">Changes to support the grouping of recommendations based on recommendation criteria.</li>
<li class="li">Changes to support custom preview and detail experiences for guidance recommendation cards.</li>
</ul>
</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 24.0.1 - November 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changes to guidance experience to show error messages and notifications in case multiple users are acting on the same recommendation.</li>
<li class="li">Changes to show error messages if recommendations fail during execution.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 23.0.0 - August 2022</dt>
<dd class="dd">Recommended Actions enable agents to view and select one or more contextually relevant actions based on insights generated with defined rules. For example, an agent working on a case can review and select a contextually
relevant action that links the case to a related product issue. Recommended Actions provides the ability to configure recommendations based on related context, giving agents the resources and information they need to
resolve cases quickly.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-rec-actions.html\" id=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-rec-actions.html\"><body id=\"store-rn-csm-rec-actions\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-csm-rec-actions\" aria-labelledby=\"title_store-rn-csm-rec-actions\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-csm-rec-actions\"><span class=\"ph\">Recommended Actions</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Recommended Actions</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-csm-rec-actions__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d545649e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 37.0.1 - August 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Enabled the trigger refresh for recommendations both explicitly and in response to UI events.</li>\n <li class=\"li\">Optimized Recommended Actions refresh experience by excluding non-critical field updates.</li>\n <li class=\"li\">Enhanced context management with dynamic context inputs.</li>\n <li class=\"li\">Minor bug fixes for this release.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 35.0.1 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-csm-rec-actions__latest-store-rn-csm-rec-actions\">\n <ul class=\"ul\" id=\"store-rn-csm-rec-actions__ul_ebz_11w_bfc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-csm-rec-actions__ul_xmc_c1w_bfc\">\n <li class=\"li\">Enabled Async mode for Recommended Actions, which allows the Recommend Actions API to be invoked asynchronously to fetch the recommendations.</li>\n <li class=\"li\">Enabled multiple contexts for the table, which allows the creation of multiple Recommended Action contexts for it.</li>\n </ul></li>\n <li class=\"li\">Fixed: Minor bug fixes for this release.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 34.1.0 - April 2025</dt>\n <dd class=\"dd\">\n <p class=\"p\">New:</p>\n <ul class=\"ul\">\n <li class=\"li\">Added the ability to customize font size for questions in a decision tree.</li>\n <li class=\"li\">Added the ability to control the visibility of completed guidance in a decision tree.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 34.0.1 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Automate creation of Search Result Mapping records for new contexts.</li>\n <li class=\"li\">Improved performance of Recommended Actions Suggested tab and Search tab generation.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 33.0.2 - January 2025</dt>\n <dd class=\"dd\">Bug fix.</dd>\n \n \n <dt class=\"dt dlterm\">Version 33.0.1 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Improvements to support new RA component property and guidance action triggered event propagation</li>\n <li class=\"li\">Bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 32.0.1 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Added support for new Task Intelligence similarity Resource Generator Type.</li>\n <li class=\"li\">Added support to configure context records through an active flag mechanism.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 31.0.3 - July 2024</dt>\n <dd class=\"dd\">Added a job which will add guidance user role to NBA Author users when the upgrade is triggered. This is to reduce the upgrade time when there are many user records with the NBA Author Role.</dd>\n \n \n <dt class=\"dt dlterm\">Version 29.0.2 - June 2024</dt>\n <dd class=\"dd\">Bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 31.0.2 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed the default icon for the side panel.</li>\n <li class=\"li\">Enabled sorting on search results based on relevancy and recency.</li>\n <li class=\"li\">Added new property for hiding full search view icon and change label for default search field.</li>\n <li class=\"li\">Enabled parsing of genius result pill picker as part of search result mapping.</li>\n <li class=\"li\">Support for full view search.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 29.0.1 - March 2024</dt>\n <dd class=\"dd\">The searchTerm from AI Search resource generator is preprocessed before making the search to provide more accurate results.</dd>\n \n \n <dt class=\"dt dlterm\">Version 29.0.0 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Capturing sys id for predicted values to support top N recommendations for a record field.</li>\n <li class=\"li\">Fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 28.0.0 - November 2023</dt>\n <dd class=\"dd\">New feature to show unified search results powered by AI discovery engine. Search across entities and view unified search results ranked by relevance.</dd>\n \n \n <dt class=\"dt dlterm\">Version 27.0.1 - September 2023</dt>\n <dd class=\"dd\">Fix for error on case load in CSM/FSM Configurable workspace.</dd>\n \n \n <dt class=\"dt dlterm\">Version 27.0.0 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changes in Recommended Actions framework to support Task Intelligence Classification Resource generator changes.</li>\n <li class=\"li\">Changes to reference qualifiers for Resource generators using ML models.</li>\n <li class=\"li\">Other fixes.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 26.0.0 - May 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changes for field recommendations definitions to support Task Intelligence Classification resource generators.</li>\n <li class=\"li\">Fixes for field recommendations for unsaved changes.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 25.0.0 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-csm-rec-actions__ul_fsw_zgr_fwb\">\n <li class=\"li\">New<ul class=\"ul\" id=\"store-rn-csm-rec-actions__ul_tgz_zgr_fwb\">\n <li class=\"li\">\n <ul class=\"ul\">\n <li class=\"li\">Changes to support the grouping of recommendations based on recommendation criteria.</li>\n <li class=\"li\">Changes to support custom preview and detail experiences for guidance recommendation cards.</li>\n </ul>\n </li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 24.0.1 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changes to guidance experience to show error messages and notifications in case multiple users are acting on the same recommendation.</li>\n <li class=\"li\">Changes to show error messages if recommendations fail during execution.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 23.0.0 - August 2022</dt>\n <dd class=\"dd\">Recommended Actions enable agents to view and select one or more contextually relevant actions based on insights generated with defined rules. For example, an agent working on a case can review and select a contextually\n relevant action that links the case to a related product issue. Recommended Actions provides the ability to configure recommendations based on related context, giving agents the resources and information they need to\n resolve cases quickly.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Recommended Actions release notes
Version history for the Recommended Actions application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 37.0.1 - August 2025
* Enabled the trigger refresh for recommendations both explicitly and in response to UI events.
* Optimized Recommended Actions refresh experience by excluding non-critical field updates.
* Enhanced context management with dynamic context inputs.
* Minor bug fixes for this release.
#### Version 35.0.1 - May 2025
* New:
+ Enabled Async mode for Recommended Actions, which allows the Recommend Actions API to be invoked asynchronously to fetch the recommendations.
+ Enabled multiple contexts for the table, which allows the creation of multiple Recommended Action contexts for it.
* Fixed: Minor bug fixes for this release.
#### Version 34.1.0 - April 2025
New:
* Added the ability to customize font size for questions in a decision tree.
* Added the ability to control the visibility of completed guidance in a decision tree.
#### Version 34.0.1 - February 2025
* Automate creation of Search Result Mapping records for new contexts.
* Improved performance of Recommended Actions Suggested tab and Search tab generation.
#### Version 33.0.2 - January 2025
Bug fix.
#### Version 33.0.1 - November 2024
* Improvements to support new RA component property and guidance action triggered event propagation
* Bug fixes
#### Version 32.0.1 - August 2024
* Added support for new Task Intelligence similarity Resource Generator Type.
* Added support to configure context records through an active flag mechanism.
#### Version 31.0.3 - July 2024
Added a job which will add guidance user role to NBA Author users when the upgrade is triggered. This is to reduce the upgrade time when there are many user records with the NBA Author Role.
#### Version 29.0.2 - June 2024
Bug fixes.
#### Version 31.0.2 - May 2024
* Changed the default icon for the side panel.
* Enabled sorting on search results based on relevancy and recency.
* Added new property for hiding full search view icon and change label for default search field.
* Enabled parsing of genius result pill picker as part of search result mapping.
* Support for full view search.
#### Version 29.0.1 - March 2024
The searchTerm from AI Search resource generator is preprocessed before making the search to provide more accurate results.
#### Version 29.0.0 - February 2024
* Capturing sys id for predicted values to support top N recommendations for a record field.
* Fixes
#### Version 28.0.0 - November 2023
New feature to show unified search results powered by AI discovery engine. Search across entities and view unified search results ranked by relevance.
#### Version 27.0.1 - September 2023
Fix for error on case load in CSM/FSM Configurable workspace.
#### Version 27.0.0 - August 2023
* Changes in Recommended Actions framework to support Task Intelligence Classification Resource generator changes.
* Changes to reference qualifiers for Resource generators using ML models.
* Other fixes.
#### Version 26.0.0 - May 2023
* Changes for field recommendations definitions to support Task Intelligence Classification resource generators.
* Fixes for field recommendations for unsaved changes.
#### Version 25.0.0 - February 2023
* New
+ - Changes to support the grouping of recommendations based on recommendation criteria.
- Changes to support custom preview and detail experiences for guidance recommendation cards.
#### Version 24.0.1 - November 2022
* Changes to guidance experience to show error messages and notifications in case multiple users are acting on the same recommendation.
* Changes to show error messages if recommendations fail during execution.
#### Version 23.0.0 - August 2022
Recommended Actions enable agents to view and select one or more contextually relevant actions based on insights generated with defined rules. For example, an agent working on a case can review and select a contextually
relevant action that links the case to a related product issue. Recommended Actions provides the ability to configure recommendations based on related context, giving agents the resources and information they need to
resolve cases quickly.
| ---
title: Recommended Actions release notes
description: Version history for the Recommended Actions application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Recommended Actions release notes
Version history for the Recommended Actions application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 37.0.1 - August 2025
* Enabled the trigger refresh for recommendations both explicitly and in response to UI events.
* Optimized Recommended Actions refresh experience by excluding non-critical field updates.
* Enhanced context management with dynamic context inputs.
* Minor bug fixes for this release.
#### Version 35.0.1 - May 2025
* New:
+ Enabled Async mode for Recommended Actions, which allows the Recommend Actions API to be invoked asynchronously to fetch the recommendations.
+ Enabled multiple contexts for the table, which allows the creation of multiple Recommended Action contexts for it.
* Fixed: Minor bug fixes for this release.
#### Version 34.1.0 - April 2025
New:
* Added the ability to customize font size for questions in a decision tree.
* Added the ability to control the visibility of completed guidance in a decision tree.
#### Version 34.0.1 - February 2025
* Automate creation of Search Result Mapping records for new contexts.
* Improved performance of Recommended Actions Suggested tab and Search tab generation.
#### Version 33.0.2 - January 2025
Bug fix.
#### Version 33.0.1 - November 2024
* Improvements to support new RA component property and guidance action triggered event propagation
* Bug fixes
#### Version 32.0.1 - August 2024
* Added support for new Task Intelligence similarity Resource Generator Type.
* Added support to configure context records through an active flag mechanism.
#### Version 31.0.3 - July 2024
Added a job which will add guidance user role to NBA Author users when the upgrade is triggered. This is to reduce the upgrade time when there are many user records with the NBA Author Role.
#### Version 29.0.2 - June 2024
Bug fixes.
#### Version 31.0.2 - May 2024
* Changed the default icon for the side panel.
* Enabled sorting on search results based on relevancy and recency.
* Added new property for hiding full search view icon and change label for default search field.
* Enabled parsing of genius result pill picker as part of search result mapping.
* Support for full view search.
#### Version 29.0.1 - March 2024
The searchTerm from AI Search resource generator is preprocessed before making the search to provide more accurate results.
#### Version 29.0.0 - February 2024
* Capturing sys id for predicted values to support top N recommendations for a record field.
* Fixes
#### Version 28.0.0 - November 2023
New feature to show unified search results powered by AI discovery engine. Search across entities and view unified search results ranked by relevance.
#### Version 27.0.1 - September 2023
Fix for error on case load in CSM/FSM Configurable workspace.
#### Version 27.0.0 - August 2023
* Changes in Recommended Actions framework to support Task Intelligence Classification Resource generator changes.
* Changes to reference qualifiers for Resource generators using ML models.
* Other fixes.
#### Version 26.0.0 - May 2023
* Changes for field recommendations definitions to support Task Intelligence Classification resource generators.
* Fixes for field recommendations for unsaved changes.
#### Version 25.0.0 - February 2023
* New
+ - Changes to support the grouping of recommendations based on recommendation criteria.
- Changes to support custom preview and detail experiences for guidance recommendation cards.
#### Version 24.0.1 - November 2022
* Changes to guidance experience to show error messages and notifications in case multiple users are acting on the same recommendation.
* Changes to show error messages if recommendations fail during execution.
#### Version 23.0.0 - August 2022
Recommended Actions enable agents to view and select one or more contextually relevant actions based on insights generated with defined rules. For example, an agent working on a case can review and select a contextually
relevant action that links the case to a related product issue. Recommended Actions provides the ability to configure recommendations based on related context, giving agents the resources and information they need to
resolve cases quickly.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-recommended-actions-advanced.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-recommended-actions-advanced.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-recommended-actions-advanced.html | Recommended Actions - Advanced release notes | Version history for the Recommended Actions - Advanced application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-recommended-actions-advanced.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-recommended-actions-advanced.html"><body id="store-rn-csm-recommended-actions-advanced"><main role="main"><article role="article" class="dita" id="store-rn-csm-recommended-actions-advanced" aria-labelledby="title_store-rn-csm-recommended-actions-advanced">
<h1 class="title topictitle1" id="title_store-rn-csm-recommended-actions-advanced">Recommended Actions - Advanced release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Recommended Actions - Advanced application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-recommended-actions-advanced__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d596750e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 11.0.1 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Improved the TI/ML error logs to identify issues in the RA x TI/ML integration.</li>
<li class="li">Minor bug fixes for this release.</li>
</ul></dd>
<dt class="dt dlterm">Version 10.0.2 - May 2025</dt>
<dd class="dd" id="store-rn-csm-recommended-actions-advanced__latest-store-rn-csm-recommended-actions-advanced">New: Added more support for logging in task intelligence resource generator type.</dd>
<dt class="dt dlterm">Version 9.0.1 - February 2025</dt>
<dd class="dd">
<p class="p">Added threshold on timeout of ML prediction API calls when called from recommended actions framework via system property.</p>
</dd>
<dt class="dt dlterm">Version 8.0.2 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Added TI Similarity with Trend resource generator type</li>
<li class="li">Update RA resource generator for TI similarity to handle different input/output tables</li>
</ul>
</dd>
<dt class="dt dlterm">Version 7.0.2 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New Resource Generator Type for TIAC Similarity.</li>
<li class="li">Authoring changes for configuring Resource Generator.</li>
<li class="li">Implementation to show active/staging solutions for Similarity/Classification.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 6.0.0 - February 2024</dt>
<dd class="dd">Changes to Task Intelligence Classification (TIC) Resource Generator to support Top N Results for classification rules.</dd>
<dt class="dt dlterm">Version 5.0.0 - November 2023</dt>
<dd class="dd">Uptake schema change to support simplified TI admin console flow. Allows Monitor Only configuration for each output field of Task intelligence models.</dd>
<dt class="dt dlterm">Version 4.0.0 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changes to Task Intelligence Classification (TIC) Resource Generator to track prediction results.</li>
<li class="li">Changes to handle background monitoring modes for the TIC models.</li>
<li class="li">Fixes for Similarity-based resource generator.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.0 - May 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Added support for the new resource generator of type Task Intelligence Classification.</li>
<li class="li">Fixes.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - November 2022</dt>
<dd class="dd">Fixes</dd>
<dt class="dt dlterm">Version 1.0.0 - August 2022</dt>
<dd class="dd">Recommended Actions - Advanced enables users to create recommendations based on Artificial Intelligence/Machine Learning models that were created using ServiceNow Predictive Intelligence.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Recommended Actions - Advanced release notes
Version history for the Recommended Actions - Advanced application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 11.0.1 - August 2025
* Improved the TI/ML error logs to identify issues in the RA x TI/ML integration.
* Minor bug fixes for this release.
#### Version 10.0.2 - May 2025
New: Added more support for logging in task intelligence resource generator type.
#### Version 9.0.1 - February 2025
Added threshold on timeout of ML prediction API calls when called from recommended actions framework via system property.
#### Version 8.0.2 - November 2024
* Added TI Similarity with Trend resource generator type
* Update RA resource generator for TI similarity to handle different input/output tables
#### Version 7.0.2 - August 2024
* New Resource Generator Type for TIAC Similarity.
* Authoring changes for configuring Resource Generator.
* Implementation to show active/staging solutions for Similarity/Classification.
#### Version 6.0.0 - February 2024
Changes to Task Intelligence Classification (TIC) Resource Generator to support Top N Results for classification rules.
#### Version 5.0.0 - November 2023
Uptake schema change to support simplified TI admin console flow. Allows Monitor Only configuration for each output field of Task intelligence models.
#### Version 4.0.0 - August 2023
* Changes to Task Intelligence Classification (TIC) Resource Generator to track prediction results.
* Changes to handle background monitoring modes for the TIC models.
* Fixes for Similarity-based resource generator.
#### Version 3.0.0 - May 2023
* Added support for the new resource generator of type Task Intelligence Classification.
* Fixes.
#### Version 2.0.0 - November 2022
Fixes
#### Version 1.0.0 - August 2022
Recommended Actions - Advanced enables users to create recommendations based on Artificial Intelligence/Machine Learning models that were created using ServiceNow Predictive Intelligence.
| ---
title: Recommended Actions - Advanced release notes
description: Version history for the Recommended Actions - Advanced application on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Recommended Actions - Advanced release notes
Version history for the Recommended Actions - Advanced application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 11.0.1 - August 2025
* Improved the TI/ML error logs to identify issues in the RA x TI/ML integration.
* Minor bug fixes for this release.
#### Version 10.0.2 - May 2025
New: Added more support for logging in task intelligence resource generator type.
#### Version 9.0.1 - February 2025
Added threshold on timeout of ML prediction API calls when called from recommended actions framework via system property.
#### Version 8.0.2 - November 2024
* Added TI Similarity with Trend resource generator type
* Update RA resource generator for TI similarity to handle different input/output tables
#### Version 7.0.2 - August 2024
* New Resource Generator Type for TIAC Similarity.
* Authoring changes for configuring Resource Generator.
* Implementation to show active/staging solutions for Similarity/Classification.
#### Version 6.0.0 - February 2024
Changes to Task Intelligence Classification (TIC) Resource Generator to support Top N Results for classification rules.
#### Version 5.0.0 - November 2023
Uptake schema change to support simplified TI admin console flow. Allows Monitor Only configuration for each output field of Task intelligence models.
#### Version 4.0.0 - August 2023
* Changes to Task Intelligence Classification (TIC) Resource Generator to track prediction results.
* Changes to handle background monitoring modes for the TIC models.
* Fixes for Similarity-based resource generator.
#### Version 3.0.0 - May 2023
* Added support for the new resource generator of type Task Intelligence Classification.
* Fixes.
#### Version 2.0.0 - November 2022
Fixes
#### Version 1.0.0 - August 2022
Recommended Actions - Advanced enables users to create recommendations based on Artificial Intelligence/Machine Learning models that were created using ServiceNow Predictive Intelligence.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-recommended-actions.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-recommended-actions.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-recommended-actions.html | Recommended Actions for Customer Service release notes | Version history for the Recommended Actions for Customer Service application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-recommended-actions.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-recommended-actions.html"><body id="store-rn-csm-recommended-actions"><main role="main"><article role="article" class="dita" id="store-rn-csm-recommended-actions" aria-labelledby="title_store-rn-csm-recommended-actions">
<h1 class="title topictitle1" id="title_store-rn-csm-recommended-actions">Recommended Actions for Customer Service release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Recommended Actions for Customer Service application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-recommended-actions__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d51780e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 30.0.1 - August 2025</dt>
<dd class="dd">Made improvements to support asynchronous loading of Recommended actions in the CSM/FSM Configurable Workspace.</dd>
<dt class="dt dlterm">Version 29.0.1 - May 2025</dt>
<dd class="dd" id="store-rn-csm-recommended-actions__latest-store-rn-csm-recommended-actions">
<ul class="ul">
<li class="li">Replaced Agent Assist with RA – AI Search on Agent Workspace Case and Interaction pages for zboot customers.</li>
<li class="li">Added Catalog items as a part of search resources.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 28.0.0 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New guidances for case, incident, problem and change request.</li>
<li class="li">Added search result mapping records for the case context to map to a default guidance.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 26.0.4 - November 2024</dt>
<dd class="dd">TI Similarity - RA Guidance setup configurations.</dd>
<dt class="dt dlterm">Version 26.0.2 - August 2024</dt>
<dd class="dd">Fixes to support active flag configuration for case context.</dd>
<dt class="dt dlterm">Version 26.0.1 - May 2024</dt>
<dd class="dd">Enabled automatic search for knowledge source for case records.</dd>
<dt class="dt dlterm">Version 28.0.1 - December 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-csm-recommended-actions__ul_ufm_1jr_pzb">
<li class="li">Removal of read access to 'Roles' table for Next best action author.</li>
<li class="li">Deletion of system property 'resource generator time out' which is not used any more.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 24.0.2 - June 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-recommended-actions__ul_xmn_jtg_qxb">
<li class="li">Fixed:<ul class="ul" id="store-rn-csm-recommended-actions__ul_qpq_bjr_pzb">
<li class="li">Minor changes on existing guidances.</li>
<li class="li">Fixed cosmetic changes.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 24.0.0 - November 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-recommended-actions__ul_eb2_52b_mxb">
<li class="li">Added CSM specific OOTB Guidances, Resource Generators for Recommended Actions and Demo Data.</li>
<li class="li">Guidances:<ul class="ul" id="store-rn-csm-recommended-actions__ul_lq3_w2b_mxb">
<li class="li">Apply Resolution from solved case</li>
<li class="li">Communicate workaround</li>
<li class="li">Reassign case</li>
<li class="li">Read message to customer</li>
<li class="li">Link a case to existing issue</li>
<li class="li">Link a case to existing Open case</li>
<li class="li">Create Case task</li>
</ul></li>
<li class="li">Resource Generator:<ul class="ul" id="store-rn-csm-recommended-actions__ul_ob1_y2b_mxb">
<li class="li">Find most read KB Article for Product</li>
<li class="li">Find Matching PRB without workaround</li>
<li class="li">Find Matching PRB with workaround</li>
</ul></li>
<li class="li">Demo Data:<ul class="ul" id="store-rn-csm-recommended-actions__ul_mtp_y2b_mxb">
<li class="li">Create Rule: When case is of KX1000 and is resolved</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 23.0.0 - August 2022</dt>
<dd class="dd">Recommended Actions for Customer Service provides predefined guidances and recommendation context records tailored for Customer Service. This app also provides workspace configurations that display recommended actions in
the contextual side panel without the need for admin configuration.</dd>
</dl>
</section>
</div>
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August 2025</dt>\n <dd class=\"dd\">Made improvements to support asynchronous loading of Recommended actions in the CSM/FSM Configurable Workspace.</dd>\n \n \n <dt class=\"dt dlterm\">Version 29.0.1 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-csm-recommended-actions__latest-store-rn-csm-recommended-actions\">\n <ul class=\"ul\">\n <li class=\"li\">Replaced Agent Assist with RA – AI Search on Agent Workspace Case and Interaction pages for zboot customers.</li>\n <li class=\"li\">Added Catalog items as a part of search resources.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 28.0.0 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New guidances for case, incident, problem and change request.</li>\n <li class=\"li\">Added search result mapping records for the case context to map to a default guidance.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 26.0.4 - November 2024</dt>\n <dd class=\"dd\">TI Similarity - RA Guidance setup configurations.</dd>\n \n \n <dt class=\"dt dlterm\">Version 26.0.2 - August 2024</dt>\n <dd class=\"dd\">Fixes to support active flag configuration for case context.</dd>\n \n \n <dt class=\"dt dlterm\">Version 26.0.1 - May 2024</dt>\n <dd class=\"dd\">Enabled automatic search for knowledge source for case records.</dd>\n \n \n <dt class=\"dt dlterm\">Version 28.0.1 - December 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-csm-recommended-actions__ul_ufm_1jr_pzb\">\n <li class=\"li\">Removal of read access to 'Roles' table for Next best action author.</li>\n <li class=\"li\">Deletion of system property 'resource generator time out' which is not used any more.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 24.0.2 - June 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-csm-recommended-actions__ul_xmn_jtg_qxb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-csm-recommended-actions__ul_qpq_bjr_pzb\">\n <li class=\"li\">Minor changes on existing guidances.</li>\n <li class=\"li\">Fixed cosmetic changes.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 24.0.0 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-csm-recommended-actions__ul_eb2_52b_mxb\">\n <li class=\"li\">Added CSM specific OOTB Guidances, Resource Generators for Recommended Actions and Demo Data.</li>\n <li class=\"li\">Guidances:<ul class=\"ul\" id=\"store-rn-csm-recommended-actions__ul_lq3_w2b_mxb\">\n <li class=\"li\">Apply Resolution from solved case</li>\n <li class=\"li\">Communicate workaround</li>\n <li class=\"li\">Reassign case</li>\n <li class=\"li\">Read message to customer</li>\n <li class=\"li\">Link a case to existing issue</li>\n <li class=\"li\">Link a case to existing Open case</li>\n <li class=\"li\">Create Case task</li>\n </ul></li>\n <li class=\"li\">Resource Generator:<ul class=\"ul\" id=\"store-rn-csm-recommended-actions__ul_ob1_y2b_mxb\">\n <li class=\"li\">Find most read KB Article for Product</li>\n <li class=\"li\">Find Matching PRB without workaround</li>\n <li class=\"li\">Find Matching PRB with workaround</li>\n </ul></li>\n <li class=\"li\">Demo Data:<ul class=\"ul\" id=\"store-rn-csm-recommended-actions__ul_mtp_y2b_mxb\">\n <li class=\"li\">Create Rule: When case is of KX1000 and is resolved</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 23.0.0 - August 2022</dt>\n <dd class=\"dd\">Recommended Actions for Customer Service provides predefined guidances and recommendation context records tailored for Customer Service. This app also provides workspace configurations that display recommended actions in\n the contextual side panel without the need for admin configuration.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Recommended Actions for Customer Service release notes
Version history for the Recommended Actions for Customer Service application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 30.0.1 - August 2025
Made improvements to support asynchronous loading of Recommended actions in the CSM/FSM Configurable Workspace.
#### Version 29.0.1 - May 2025
* Replaced Agent Assist with RA – AI Search on Agent Workspace Case and Interaction pages for zboot customers.
* Added Catalog items as a part of search resources.
#### Version 28.0.0 - February 2025
* New guidances for case, incident, problem and change request.
* Added search result mapping records for the case context to map to a default guidance.
#### Version 26.0.4 - November 2024
TI Similarity - RA Guidance setup configurations.
#### Version 26.0.2 - August 2024
Fixes to support active flag configuration for case context.
#### Version 26.0.1 - May 2024
Enabled automatic search for knowledge source for case records.
#### Version 28.0.1 - December 2023
* Fixed:
+ Removal of read access to 'Roles' table for Next best action author.
+ Deletion of system property 'resource generator time out' which is not used any more.
#### Version 24.0.2 - June 2023
* Fixed:
+ Minor changes on existing guidances.
+ Fixed cosmetic changes.
#### Version 24.0.0 - November 2022
* Added CSM specific OOTB Guidances, Resource Generators for Recommended Actions and Demo Data.
* Guidances:
+ Apply Resolution from solved case
+ Communicate workaround
+ Reassign case
+ Read message to customer
+ Link a case to existing issue
+ Link a case to existing Open case
+ Create Case task
* Resource Generator:
+ Find most read KB Article for Product
+ Find Matching PRB without workaround
+ Find Matching PRB with workaround
* Demo Data:
+ Create Rule: When case is of KX1000 and is resolved
#### Version 23.0.0 - August 2022
Recommended Actions for Customer Service provides predefined guidances and recommendation context records tailored for Customer Service. This app also provides workspace configurations that display recommended actions in
the contextual side panel without the need for admin configuration.
| ---
title: Recommended Actions for Customer Service release notes
description: Version history for the Recommended Actions for Customer Service application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Recommended Actions for Customer Service release notes
Version history for the Recommended Actions for Customer Service application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 30.0.1 - August 2025
Made improvements to support asynchronous loading of Recommended actions in the CSM/FSM Configurable Workspace.
#### Version 29.0.1 - May 2025
* Replaced Agent Assist with RA – AI Search on Agent Workspace Case and Interaction pages for zboot customers.
* Added Catalog items as a part of search resources.
#### Version 28.0.0 - February 2025
* New guidances for case, incident, problem and change request.
* Added search result mapping records for the case context to map to a default guidance.
#### Version 26.0.4 - November 2024
TI Similarity - RA Guidance setup configurations.
#### Version 26.0.2 - August 2024
Fixes to support active flag configuration for case context.
#### Version 26.0.1 - May 2024
Enabled automatic search for knowledge source for case records.
#### Version 28.0.1 - December 2023
* Fixed:
+ Removal of read access to 'Roles' table for Next best action author.
+ Deletion of system property 'resource generator time out' which is not used any more.
#### Version 24.0.2 - June 2023
* Fixed:
+ Minor changes on existing guidances.
+ Fixed cosmetic changes.
#### Version 24.0.0 - November 2022
* Added CSM specific OOTB Guidances, Resource Generators for Recommended Actions and Demo Data.
* Guidances:
+ Apply Resolution from solved case
+ Communicate workaround
+ Reassign case
+ Read message to customer
+ Link a case to existing issue
+ Link a case to existing Open case
+ Create Case task
* Resource Generator:
+ Find most read KB Article for Product
+ Find Matching PRB without workaround
+ Find Matching PRB with workaround
* Demo Data:
+ Create Rule: When case is of KX1000 and is resolved
#### Version 23.0.0 - August 2022
Recommended Actions for Customer Service provides predefined guidances and recommendation context records tailored for Customer Service. This app also provides workspace configurations that display recommended actions in
the contextual side panel without the need for admin configuration.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-retail-customer-complaint.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-retail-customer-complaint.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-retail-customer-complaint.html | Retail Customer Complaint release notes | Version history for the Retail Customer Complaint application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-retail-customer-complaint.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-retail-customer-complaint.html"><body id="store-rn-csm-retail-customer-complaint"><main role="main"><article role="article" class="dita" id="store-rn-csm-retail-customer-complaint" aria-labelledby="title_store-rn-csm-retail-customer-complaint">
<h1 class="title topictitle1" id="title_store-rn-csm-retail-customer-complaint">Retail Customer Complaint release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Retail Customer Complaint application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-retail-customer-complaint__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d45914e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.1.0 - August 2025</dt>
<dd class="dd">The Retail Customer Complaint application helps manage and resolve customer feedback related to store experiences. The application allows customers to submit complaints anonymously to encourage honest feedback and help stores
improve their service.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Retail Customer Complaint release notes
Version history for the Retail Customer Complaint application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.1.0 - August 2025
The Retail Customer Complaint application helps manage and resolve customer feedback related to store experiences. The application allows customers to submit complaints anonymously to encourage honest feedback and help stores
improve their service.
| ---
title: Retail Customer Complaint release notes
description: Version history for the Retail Customer Complaint application on the
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# Retail Customer Complaint release notes
Version history for the Retail Customer Complaint application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.1.0 - August 2025
The Retail Customer Complaint application helps manage and resolve customer feedback related to store experiences. The application allows customers to submit complaints anonymously to encourage honest feedback and help stores
improve their service.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-retail-hq-ops.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-retail-hq-ops.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-retail-hq-ops.html | Retail HQ Operations release notes | Version history for the Retail HQ Operations application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
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<h1 class="title topictitle1" id="title_store-rn-csm-retail-hq-ops">Retail HQ Operations release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Retail HQ Operations application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-retail-hq-ops__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d405915e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.1.0 - August 2025</dt>
<dd class="dd">The Retail HQ Operations application enables effective coordination between HQ teams. It facilitates the execution of assigned work and allows HQ teams to monitor progress.</dd>
</dl>
</section>
</div>
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} | # Retail HQ Operations release notes
Version history for the Retail HQ Operations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.1.0 - August 2025
The Retail HQ Operations application enables effective coordination between HQ teams. It facilitates the execution of assigned work and allows HQ teams to monitor progress.
| ---
title: Retail HQ Operations release notes
description: Version history for the Retail HQ Operations application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Retail HQ Operations release notes
Version history for the Retail HQ Operations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.1.0 - August 2025
The Retail HQ Operations application enables effective coordination between HQ teams. It facilitates the execution of assigned work and allows HQ teams to monitor progress.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-retail-in-store-ops.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-retail-in-store-ops.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-retail-in-store-ops.html | Retail In-Store Operations release notes | Version history for the Retail In-Store Operations application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-retail-in-store-ops.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-retail-in-store-ops.html"><body id="store-rn-csm-retail-in-store-ops"><main role="main"><article role="article" class="dita" id="store-rn-csm-retail-in-store-ops" aria-labelledby="title_store-rn-csm-retail-in-store-ops">
<h1 class="title topictitle1" id="title_store-rn-csm-retail-in-store-ops">Retail In-Store Operations release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Retail In-Store Operations application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-retail-in-store-ops__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d483228e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.1.0 - August 2025</dt>
<dd class="dd">The Retail In-store Operations application allows store team members to report and track in-store operational issues, whether for routine or cyclical demands. This ensures that issues are documented and monitored for
consistent execution and support.</dd>
</dl>
</section>
</div>
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} | # Retail In-Store Operations release notes
Version history for the Retail In-Store Operations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.1.0 - August 2025
The Retail In-store Operations application allows store team members to report and track in-store operational issues, whether for routine or cyclical demands. This ensures that issues are documented and monitored for
consistent execution and support.
| ---
title: Retail In-Store Operations release notes
description: Version history for the Retail In-Store Operations application on the
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---
# Retail In-Store Operations release notes
Version history for the Retail In-Store Operations application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.1.0 - August 2025
The Retail In-store Operations application allows store team members to report and track in-store operational issues, whether for routine or cyclical demands. This ensures that issues are documented and monitored for
consistent execution and support.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-retail-mobile.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-retail-mobile.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-retail-mobile.html | Retail Mobile release notes | Version history for the Retail Mobile application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-retail-mobile.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-retail-mobile.html"><body id="store-rn-csm-retail-mobile"><main role="main"><article role="article" class="dita" id="store-rn-csm-retail-mobile" aria-labelledby="title_store-rn-csm-retail-mobile">
<h1 class="title topictitle1" id="title_store-rn-csm-retail-mobile">Retail Mobile release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Retail Mobile application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-retail-mobile__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d230270e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.2.0 - August 2025</dt>
<dd class="dd">The Retail Mobile application offers a tailored mobile experience for retail operations, enabling frontline teams to efficiently manage store activities and resolve issues on the go.It provides real-time insights into key
KPIs, supports issue tracking, and is compatible with both Android and iOS platforms.</dd>
</dl>
</section>
</div>
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} | # Retail Mobile release notes
Version history for the Retail Mobile application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.2.0 - August 2025
The Retail Mobile application offers a tailored mobile experience for retail operations, enabling frontline teams to efficiently manage store activities and resolve issues on the go.It provides real-time insights into key
KPIs, supports issue tracking, and is compatible with both Android and iOS platforms.
| ---
title: Retail Mobile release notes
description: Version history for the Retail Mobile application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Retail Mobile release notes
Version history for the Retail Mobile application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.2.0 - August 2025
The Retail Mobile application offers a tailored mobile experience for retail operations, enabling frontline teams to efficiently manage store activities and resolve issues on the go.It provides real-time insights into key
KPIs, supports issue tracking, and is compatible with both Android and iOS platforms.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-retail-operations-core.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-retail-operations-core.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-retail-operations-core.html | Retail Core release notes | Version history for the Retail Core on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-retail-operations-core.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-retail-operations-core.html"><body id="store-rn-csm-retail-operations-core"><main role="main"><article role="article" class="dita" id="store-rn-csm-retail-operations-core" aria-labelledby="title_store-rn-csm-retail-operations-core">
<h1 class="title topictitle1" id="title_store-rn-csm-retail-operations-core">Retail Core release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Retail Core on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-retail-operations-core__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d69383e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 5.2.0 - August 2025</dt>
<dd class="dd">Changed: Retail case made abstract: The Retail Case (sn_retail_case) is an abstract table. It would serve as a parent table that provides a common structure and functionality to multiple child tables. It will not be meant to
store records directly but act as a template for inheritance. Multiple use case-oriented extensions will be drawn from this table which could then be used to store retail case records. Please refrain from creating any records,
workflows in this table and use table extensions for your use cases.</dd>
<dt class="dt dlterm">Version 5.1.0 - August 2025 (Yokohama)</dt>
<dd class="dd">Changed: Retail case made abstract: The Retail Case (sn_retail_case) is an abstract table. It would serve as a parent table that provides a common structure and functionality to multiple child tables. It will not be meant to
store records directly but act as a template for inheritance. Multiple use case-oriented extensions will be drawn from this table which could then be used to store retail case records. Please refrain from creating any records,
workflows in this table and use table extensions for your use cases.</dd>
<dt class="dt dlterm">Version 4.0.0 - February 2025</dt>
<dd class="dd" id="store-rn-csm-retail-operations-core__latest-store-rn-csm-retail-operations-core"><ul class="ul">
<li class="li">New:
<ul class="ul">
<li class="li">Added retail service portal to the retail core with menus such as catalog, Knowledge, cases and tasks, and more information.</li>
<li class="li">Knowledge base articles, quicks links and the most popular articles are added as the demo data.</li>
<li class="li">Retail standard ticket widget is added to work on the case actions.</li>
<li class="li">KPI widgets are added to show the scores, based on the persona the reports varies.</li>
<li class="li">Store info contains store 360 data view to look at the store level details like cases, tasks, members, child retail organizations.</li>
</ul>
</li>
<li class="li">Changed:<ul class="ul">
<li class="li">The role sn_retail.report_viewer has been added to the following roles (sn_retail.sn_retail.associate_contributor, sn_retail.associate_fulfiller, sn_retail.manager_contributor and sn_retail.manager_fulfiller ).</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.0 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">Added two new roles: Store Associate - Fulfiller and Store Manager - Fulfiller.</li>
<li class="li">Added Tasks related list to retail cases.</li>
<li class="li">Added ability to escalate or de-escalate retail cases.</li>
</ul></li>
<li class="li">Changed: The Retail Organization table now has a bi-directional reference to Service Organization. The "Restrict SO update" business rule has been added to accomplish this.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.0 - August 2024</dt>
<dd class="dd">The ServiceNow Retail Operations application empowers frontline managers and associates to seamlessly manage day-to-day store operations by automating tasks, resolving issues
quickly with self-service, and freeing up time to better serve customers. It enables seamless two-way communication and visibility between stores and HQ, thus delivering a great customer experience while enhancing staff
productivity and reducing costs.</dd>
</dl>
</section>
</div>
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It would serve as a parent table that provides a common structure and functionality to multiple child tables. It will not be meant to\n store records directly but act as a template for inheritance. Multiple use case-oriented extensions will be drawn from this table which could then be used to store retail case records. Please refrain from creating any records,\n workflows in this table and use table extensions for your use cases.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.0 - August 2025 (Yokohama)</dt>\n <dd class=\"dd\">Changed: Retail case made abstract: The Retail Case (sn_retail_case) is an abstract table. It would serve as a parent table that provides a common structure and functionality to multiple child tables. It will not be meant to\n store records directly but act as a template for inheritance. Multiple use case-oriented extensions will be drawn from this table which could then be used to store retail case records. Please refrain from creating any records,\n workflows in this table and use table extensions for your use cases.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-csm-retail-operations-core__latest-store-rn-csm-retail-operations-core\"><ul class=\"ul\">\n <li class=\"li\">New:\n <ul class=\"ul\">\n <li class=\"li\">Added retail service portal to the retail core with menus such as catalog, Knowledge, cases and tasks, and more information.</li>\n <li class=\"li\">Knowledge base articles, quicks links and the most popular articles are added as the demo data.</li>\n <li class=\"li\">Retail standard ticket widget is added to work on the case actions.</li>\n <li class=\"li\">KPI widgets are added to show the scores, based on the persona the reports varies.</li>\n <li class=\"li\">Store info contains store 360 data view to look at the store level details like cases, tasks, members, child retail organizations.</li>\n </ul>\n </li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">The role sn_retail.report_viewer has been added to the following roles (sn_retail.sn_retail.associate_contributor, sn_retail.associate_fulfiller, sn_retail.manager_contributor and sn_retail.manager_fulfiller ).</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - November 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">Added two new roles: Store Associate - Fulfiller and Store Manager - Fulfiller.</li>\n <li class=\"li\">Added Tasks related list to retail cases.</li>\n <li class=\"li\">Added ability to escalate or de-escalate retail cases.</li>\n </ul></li>\n <li class=\"li\">Changed: The Retail Organization table now has a bi-directional reference to Service Organization. The "Restrict SO update" business rule has been added to accomplish this.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - August 2024</dt>\n <dd class=\"dd\">The ServiceNow Retail Operations application empowers frontline managers and associates to seamlessly manage day-to-day store operations by automating tasks, resolving issues\n quickly with self-service, and freeing up time to better serve customers. It enables seamless two-way communication and visibility between stores and HQ, thus delivering a great customer experience while enhancing staff\n productivity and reducing costs.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Retail Core release notes
Version history for the Retail Core on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.2.0 - August 2025
Changed: Retail case made abstract: The Retail Case (sn\_retail\_case) is an abstract table. It would serve as a parent table that provides a common structure and functionality to multiple child tables. It will not be meant to
store records directly but act as a template for inheritance. Multiple use case-oriented extensions will be drawn from this table which could then be used to store retail case records. Please refrain from creating any records,
workflows in this table and use table extensions for your use cases.
#### Version 5.1.0 - August 2025 (Yokohama)
Changed: Retail case made abstract: The Retail Case (sn\_retail\_case) is an abstract table. It would serve as a parent table that provides a common structure and functionality to multiple child tables. It will not be meant to
store records directly but act as a template for inheritance. Multiple use case-oriented extensions will be drawn from this table which could then be used to store retail case records. Please refrain from creating any records,
workflows in this table and use table extensions for your use cases.
#### Version 4.0.0 - February 2025
* New:
+ Added retail service portal to the retail core with menus such as catalog, Knowledge, cases and tasks, and more information.
+ Knowledge base articles, quicks links and the most popular articles are added as the demo data.
+ Retail standard ticket widget is added to work on the case actions.
+ KPI widgets are added to show the scores, based on the persona the reports varies.
+ Store info contains store 360 data view to look at the store level details like cases, tasks, members, child retail organizations.
* Changed:
+ The role sn\_retail.report\_viewer has been added to the following roles (sn\_retail.sn\_retail.associate\_contributor, sn\_retail.associate\_fulfiller, sn\_retail.manager\_contributor and sn\_retail.manager\_fulfiller ).
#### Version 3.0.0 - November 2024
* New:
+ Added two new roles: Store Associate - Fulfiller and Store Manager - Fulfiller.
+ Added Tasks related list to retail cases.
+ Added ability to escalate or de-escalate retail cases.
* Changed: The Retail Organization table now has a bi-directional reference to Service Organization. The "Restrict SO update" business rule has been added to accomplish this.
#### Version 2.0.0 - August 2024
The ServiceNow Retail Operations application empowers frontline managers and associates to seamlessly manage day-to-day store operations by automating tasks, resolving issues
quickly with self-service, and freeing up time to better serve customers. It enables seamless two-way communication and visibility between stores and HQ, thus delivering a great customer experience while enhancing staff
productivity and reducing costs.
| ---
title: Retail Core release notes
description: Version history for the Retail Core on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Retail Core release notes
Version history for the Retail Core on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.2.0 - August 2025
Changed: Retail case made abstract: The Retail Case (sn\_retail\_case) is an abstract table. It would serve as a parent table that provides a common structure and functionality to multiple child tables. It will not be meant to
store records directly but act as a template for inheritance. Multiple use case-oriented extensions will be drawn from this table which could then be used to store retail case records. Please refrain from creating any records,
workflows in this table and use table extensions for your use cases.
#### Version 5.1.0 - August 2025 (Yokohama)
Changed: Retail case made abstract: The Retail Case (sn\_retail\_case) is an abstract table. It would serve as a parent table that provides a common structure and functionality to multiple child tables. It will not be meant to
store records directly but act as a template for inheritance. Multiple use case-oriented extensions will be drawn from this table which could then be used to store retail case records. Please refrain from creating any records,
workflows in this table and use table extensions for your use cases.
#### Version 4.0.0 - February 2025
* New:
+ Added retail service portal to the retail core with menus such as catalog, Knowledge, cases and tasks, and more information.
+ Knowledge base articles, quicks links and the most popular articles are added as the demo data.
+ Retail standard ticket widget is added to work on the case actions.
+ KPI widgets are added to show the scores, based on the persona the reports varies.
+ Store info contains store 360 data view to look at the store level details like cases, tasks, members, child retail organizations.
* Changed:
+ The role sn\_retail.report\_viewer has been added to the following roles (sn\_retail.sn\_retail.associate\_contributor, sn\_retail.associate\_fulfiller, sn\_retail.manager\_contributor and sn\_retail.manager\_fulfiller ).
#### Version 3.0.0 - November 2024
* New:
+ Added two new roles: Store Associate - Fulfiller and Store Manager - Fulfiller.
+ Added Tasks related list to retail cases.
+ Added ability to escalate or de-escalate retail cases.
* Changed: The Retail Organization table now has a bi-directional reference to Service Organization. The "Restrict SO update" business rule has been added to accomplish this.
#### Version 2.0.0 - August 2024
The ServiceNow Retail Operations application empowers frontline managers and associates to seamlessly manage day-to-day store operations by automating tasks, resolving issues
quickly with self-service, and freeing up time to better serve customers. It enables seamless two-way communication and visibility between stores and HQ, thus delivering a great customer experience while enhancing staff
productivity and reducing costs.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-retail-store-services.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-retail-store-services.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-retail-store-services.html | Retail Store Services release notes | Version history for the Retail Store Services application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-retail-store-services.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-retail-store-services.html"><body id="store-rn-csm-retail-store-services"><main role="main"><article role="article" class="dita" id="store-rn-csm-retail-store-services" aria-labelledby="title_store-rn-csm-retail-store-services">
<h1 class="title topictitle1" id="title_store-rn-csm-retail-store-services">Retail Store Services release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Retail Store Services application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-retail-store-services__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d154200e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.1.0 - August 2025</dt>
<dd class="dd">The Retail Store Services application facilitates streamlined communication between store teams and headquarters (HQ) regarding operational questions or issues. Store team members can request help directly from HQ to ensure smooth regular operations.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Retail Store Services release notes
Version history for the Retail Store Services application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.1.0 - August 2025
The Retail Store Services application facilitates streamlined communication between store teams and headquarters (HQ) regarding operational questions or issues. Store team members can request help directly from HQ to ensure smooth regular operations.
| ---
title: Retail Store Services release notes
description: Version history for the Retail Store Services application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Retail Store Services release notes
Version history for the Retail Store Services application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.1.0 - August 2025
The Retail Store Services application facilitates streamlined communication between store teams and headquarters (HQ) regarding operational questions or issues. Store team members can request help directly from HQ to ensure smooth regular operations.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-retail-task-mgmt-core.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-retail-task-mgmt-core.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-retail-task-mgmt-core.html | Retail Task Management Core release notes | Version history for the Retail Task Management Core application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-retail-task-mgmt-core.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-retail-task-mgmt-core.html"><body id="store-rn-csm-retail-task-mgmt-core"><main role="main"><article role="article" class="dita" id="store-rn-csm-retail-task-mgmt-core" aria-labelledby="title_store-rn-csm-retail-task-mgmt-core">
<h1 class="title topictitle1" id="title_store-rn-csm-retail-task-mgmt-core"><span class="ph">Retail Task Management Core</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Retail Task Management Core</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-retail-task-mgmt-core__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d112571e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.1.0 - February 2025</dt>
<dd class="dd" id="store-rn-csm-retail-task-mgmt-core__latest-store-rn-csm-retail-task-mgmt-core">
<ul class="ul" id="store-rn-csm-retail-task-mgmt-core__ul_l3g_wfh_22c">
<li class="li">The Retail Task Management core contains all the task management features from a retail perspective.</li>
<li class="li">The latest version introduces the capability for a Multi Store Case Creation framework.</li>
<li class="li">The Multistore Case Creation framework enables the creation of multiple child cases for separate stores under a parent case. This is designed for executing tasks such as inventory counting or product price changes, where
each store needs to perform a similar set of tasks to achieve a common objective. It facilitates seamless two-way communication and visibility between stores and headquarters, enhancing customer experience, improving staff
productivity, and reducing costs.</li>
</ul>
</dd>
</dl>
</section>
</div>
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} | # Retail Task Management Core release notes
Version history for the Retail Task Management Core application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.1.0 - February 2025
* The Retail Task Management core contains all the task management features from a retail perspective.
* The latest version introduces the capability for a Multi Store Case Creation framework.
* The Multistore Case Creation framework enables the creation of multiple child cases for separate stores under a parent case. This is designed for executing tasks such as inventory counting or product price changes, where
each store needs to perform a similar set of tasks to achieve a common objective. It facilitates seamless two-way communication and visibility between stores and headquarters, enhancing customer experience, improving staff
productivity, and reducing costs.
| ---
title: Retail Task Management Core release notes
description: Version history for the Retail Task Management Core application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Retail Task Management Core release notes
Version history for the Retail Task Management Core application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.1.0 - February 2025
* The Retail Task Management core contains all the task management features from a retail perspective.
* The latest version introduces the capability for a Multi Store Case Creation framework.
* The Multistore Case Creation framework enables the creation of multiple child cases for separate stores under a parent case. This is designed for executing tasks such as inventory counting or product price changes, where
each store needs to perform a similar set of tasks to achieve a common objective. It facilitates seamless two-way communication and visibility between stores and headquarters, enhancing customer experience, improving staff
productivity, and reducing costs.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-rma-case-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-rma-case-mgmt.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-rma-case-mgmt.html | RMA Case Management release notes | Version history for the RMA Case Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-rma-case-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-rma-case-mgmt.html"><body id="store-rn-csm-rma-case-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-csm-rma-case-mgmt" aria-labelledby="title_store-rn-csm-rma-case-mgmt">
<h1 class="title topictitle1" id="title_store-rn-csm-rma-case-mgmt">RMA Case Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the RMA Case Management application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-rma-case-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d474942e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.0 - August 2025</dt>
<dd class="dd">The RMA Case application enables organizations to manage and triage return cases for customer products and services, addressing returns, replacements, and repair use cases. The core of this solution is the RMA Case Management
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tracking of various issues across different items while maintaining a consolidated view of the entire return process.</dd>
</dl>
</section>
</div>
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} | # RMA Case Management release notes
Version history for the RMA Case Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - August 2025
The RMA Case application enables organizations to manage and triage return cases for customer products and services, addressing returns, replacements, and repair use cases. The core of this solution is the RMA Case Management
application, which features a specialized RMA case type. This case type allows users to associate multiple install base items as individual case line items within a single RMA case record. This structure enables efficient
tracking of various issues across different items while maintaining a consolidated view of the entire return process.
| ---
title: RMA Case Management release notes
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Store.
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# RMA Case Management release notes
Version history for the RMA Case Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - August 2025
The RMA Case application enables organizations to manage and triage return cases for customer products and services, addressing returns, replacements, and repair use cases. The core of this solution is the RMA Case Management
application, which features a specialized RMA case type. This case type allows users to associate multiple install base items as individual case line items within a single RMA case record. This structure enables efficient
tracking of various issues across different items while maintaining a consolidated view of the entire return process.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-sales-agreement-data-model.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-sales-agreement-data-model.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-sales-agreement-data-model.html | Sales Agreement Data Model release notes | Version history for the CSM Sales Agreement Data Model application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-sales-agreement-data-model.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-sales-agreement-data-model.html"><body id="store-rn-csm-sales-agreement-data-model"><main role="main"><article role="article" class="dita" id="store-rn-csm-sales-agreement-data-model" aria-labelledby="title_store-rn-csm-sales-agreement-data-model">
<h1 class="title topictitle1" id="title_store-rn-csm-sales-agreement-data-model">Sales Agreement Data Model release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the CSM Sales Agreement Data Model application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-sales-agreement-data-model__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d125632e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 7.1.0 - August 2025 (Yokohama, Zurich)</dt>
<dd class="dd">New: Enabled access to sales agreements data on portals for external users</dd>
<dt class="dt dlterm">Version 6.1.0 - August 2025 (Xanadu)</dt>
<dd class="dd">New: Enabled access to sales agreements data on portals for external users.</dd>
<dt class="dt dlterm">Version 7.0.0 - May 2025 (Yokohama)</dt>
<dd class="dd" id="store-rn-csm-sales-agreement-data-model__latest-store-rn-csm-sales-agreement-data-model">Bug fixes.</dd>
<dt class="dt dlterm">Version 6.0.0 - May 2025 (Washington DC, Xanadu)</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 4.0.0 - February 2025</dt>
<dd class="dd">New: REST APIs to enable importing of sales agreements from external systems.</dd>
<dt class="dt dlterm">Version 2.0.0 - November 2024</dt>
<dd class="dd">New: Minor user experience changes.</dd>
<dt class="dt dlterm">Version 1.0.1 - August 2024</dt>
<dd class="dd">The application provides the data model to store sales agreements.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Sales Agreement Data Model release notes
Version history for the CSM Sales Agreement Data Model application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 7.1.0 - August 2025 (Yokohama, Zurich)
New: Enabled access to sales agreements data on portals for external users
#### Version 6.1.0 - August 2025 (Xanadu)
New: Enabled access to sales agreements data on portals for external users.
#### Version 7.0.0 - May 2025 (Yokohama)
Bug fixes.
#### Version 6.0.0 - May 2025 (Washington DC, Xanadu)
Bug fixes.
#### Version 4.0.0 - February 2025
New: REST APIs to enable importing of sales agreements from external systems.
#### Version 2.0.0 - November 2024
New: Minor user experience changes.
#### Version 1.0.1 - August 2024
The application provides the data model to store sales agreements.
| ---
title: Sales Agreement Data Model release notes
description: Version history for the CSM Sales Agreement Data Model application on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Sales Agreement Data Model release notes
Version history for the CSM Sales Agreement Data Model application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 7.1.0 - August 2025 (Yokohama, Zurich)
New: Enabled access to sales agreements data on portals for external users
#### Version 6.1.0 - August 2025 (Xanadu)
New: Enabled access to sales agreements data on portals for external users.
#### Version 7.0.0 - May 2025 (Yokohama)
Bug fixes.
#### Version 6.0.0 - May 2025 (Washington DC, Xanadu)
Bug fixes.
#### Version 4.0.0 - February 2025
New: REST APIs to enable importing of sales agreements from external systems.
#### Version 2.0.0 - November 2024
New: Minor user experience changes.
#### Version 1.0.1 - August 2024
The application provides the data model to store sales agreements.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-sales-agreement-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-sales-agreement-mgmt.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-sales-agreement-mgmt.html | Sales Agreement Management release notes | Version history for the CSM Sales Agreement Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-sales-agreement-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-sales-agreement-mgmt.html"><body id="store-rn-csm-sales-agreement-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-csm-sales-agreement-mgmt" aria-labelledby="title_store-rn-csm-sales-agreement-mgmt">
<h1 class="title topictitle1" id="title_store-rn-csm-sales-agreement-mgmt">Sales Agreement Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the CSM Sales Agreement Management application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-sales-agreement-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d485320e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 7.0.0 - May 2025 (Yokohama)</dt>
<dd class="dd" id="store-rn-csm-sales-agreement-mgmt__latest-store-rn-csm-sales-agreement-mgmt">Bug fixes.</dd>
<dt class="dt dlterm">Version 6.0.0 - May 2025 (Washington DC, Xanadu)</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 5.0.0 - February 2025</dt>
<dd class="dd">Changed: Use asynchronous process for creation of sales agreements from quote.</dd>
<dt class="dt dlterm">Version 2.0.0 - November 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-sales-agreement-mgmt__ul_q2n_wpk_ddc">
<li class="li">New:<ul class="ul" id="store-rn-csm-sales-agreement-mgmt__ul_fxb_xpk_ddc">
<li class="li">Sales agreements can be created for configurable and bundled product offerings.</li>
<li class="li">Capture different prices applicable for different periods for an item.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.1 - August 2024</dt>
<dd class="dd">The Sales Agreement Management application delivers the capability to generate sales agreements from quotes. It integrates with quote management, pricing management and order
management and allows creation of agreement-based pricing on orders.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Sales Agreement Management release notes
Version history for the CSM Sales Agreement Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 7.0.0 - May 2025 (Yokohama)
Bug fixes.
#### Version 6.0.0 - May 2025 (Washington DC, Xanadu)
Bug fixes.
#### Version 5.0.0 - February 2025
Changed: Use asynchronous process for creation of sales agreements from quote.
#### Version 2.0.0 - November 2024
* New:
+ Sales agreements can be created for configurable and bundled product offerings.
+ Capture different prices applicable for different periods for an item.
#### Version 1.0.1 - August 2024
The Sales Agreement Management application delivers the capability to generate sales agreements from quotes. It integrates with quote management, pricing management and order
management and allows creation of agreement-based pricing on orders.
| ---
title: Sales Agreement Management release notes
description: Version history for the CSM Sales Agreement Management application on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Sales Agreement Management release notes
Version history for the CSM Sales Agreement Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 7.0.0 - May 2025 (Yokohama)
Bug fixes.
#### Version 6.0.0 - May 2025 (Washington DC, Xanadu)
Bug fixes.
#### Version 5.0.0 - February 2025
Changed: Use asynchronous process for creation of sales agreements from quote.
#### Version 2.0.0 - November 2024
* New:
+ Sales agreements can be created for configurable and bundled product offerings.
+ Capture different prices applicable for different periods for an item.
#### Version 1.0.1 - August 2024
The Sales Agreement Management application delivers the capability to generate sales agreements from quotes. It integrates with quote management, pricing management and order
management and allows creation of agreement-based pricing on orders.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-shift-planning-configurable-workspace.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-shift-planning-configurable-workspace.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-shift-planning-configurable-workspace.html | Shift Planning for Configurable Workspace release notes | Version history for the Customer Service Management Shift Planning for Configurable Workspace on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-shift-planning-configurable-workspace.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-shift-planning-configurable-workspace.html"><body id="store-rn-csm-shift-planning-configurable-workspace"><main role="main"><article role="article" class="dita" id="store-rn-csm-shift-planning-configurable-workspace" aria-labelledby="title_store-rn-csm-shift-planning-configurable-workspace">
<h1 class="title topictitle1" id="title_store-rn-csm-shift-planning-configurable-workspace">Shift Planning for Configurable Workspace release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Customer Service Management</span> Shift Planning for Configurable Workspace on the
<span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-csm-shift-planning-configurable-workspace__section_pvy_zcc_npb">
<div class="p"><div class="note important note_important" id="store-rn-csm-shift-planning-configurable-workspace__note_qvy_zcc_npb"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-shift-planning-configurable-workspace__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section" id="store-rn-csm-shift-planning-configurable-workspace__section_rvy_zcc_npb"><h2 id="d206874e59" class="title sectiontitle">Version history</h2>
<dl class="dl" id="store-rn-csm-shift-planning-configurable-workspace__dl_svy_zcc_npb">
<dt class="dt dlterm">Version 1.0.0 - May 2021</dt>
<dd class="dd" id="store-rn-csm-shift-planning-configurable-workspace__latest-shift-planning-configurable-workspace"><ul class="ul" id="store-rn-csm-shift-planning-configurable-workspace__ul_u3f_v3h_g4b">
<li class="li">New: <ul class="ul" id="store-rn-csm-shift-planning-configurable-workspace__ul_ast_fdc_npb">
<li class="li">Access to shift information in a calendar view</li>
<li class="li">Option to manage shift swap approvals and requests</li>
<li class="li">Option to manage time off requests</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Shift Planning for Configurable Workspace release notes
Version history for the Customer Service Management Shift Planning for Configurable Workspace on the
ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - May 2021
* New:
+ Access to shift information in a calendar view
+ Option to manage shift swap approvals and requests
+ Option to manage time off requests
| ---
title: Shift Planning for Configurable Workspace release notes
description: Version history for the Customer Service Management Shift Planning for
Configurable Workspace on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Shift Planning for Configurable Workspace release notes
Version history for the Customer Service Management Shift Planning for Configurable Workspace on the
ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - May 2021
* New:
+ Access to shift information in a calendar view
+ Option to manage shift swap approvals and requests
+ Option to manage time off requests
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-task-intel.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-task-intel.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-task-intel.html | Task Intelligence for Customer Service release notes | Version history for the Task Intelligence for Customer Service application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-task-intel.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-task-intel.html"><body id="store-rn-csm-task-intel"><main role="main"><article role="article" class="dita" id="store-rn-csm-task-intel" aria-labelledby="title_store-rn-csm-task-intel">
<h1 class="title topictitle1" id="title_store-rn-csm-task-intel">Task Intelligence for Customer Service release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Task Intelligence for Customer Service application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-task-intel__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d302865e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 25.3.0 - August 2025</dt>
<dd class="dd">New: Suggested Open Incidents for a given case.</dd>
<dt class="dt dlterm">Version 25.2.1 - November 2024</dt>
<dd class="dd" id="store-rn-csm-task-intel__latest-store-rn-csm-task-intel">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-csm-task-intel__ul_dkn_rws_ddc">
<li class="li">Improve the model performance by identifying the dependent fields in a model before displaying the predicted values.</li>
<li class="li">Predict configured interaction record fields when the user tabs out from fields such as short description and description.</li>
<li class="li">Receive recommendations for similar open and closed cases that are automatically trained and deployed.</li>
<li class="li">Install the major issue management plugin and activate major issues to get major case recommendations.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 25.1.2 - August 2024</dt>
<dd class="dd">New: Predict configured case record fields when the user tabs out from fields such as short description and description.</dd>
<dt class="dt dlterm">Version 25.0.0 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Task Intelligence admin console enhancements to display correct, incorrect, and skipped predictions by model and field, and compare models over a specified date range</li>
<li class="li">Filter out predicted values that are no longer active</li>
<li class="li">Introduced a new Now Assist system user for AI applications that captures AI changes in activity stream</li>
<li class="li">Added an "Updating" state in the banner to let users know that AI predictions are currently being processed</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 24.1.1 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Document classifier: Increase efficiency and automation by using the document classifier feature to categorize incoming documents.</li>
<li class="li">Model performance on top 3 recommendations: View the prediction performance during model training for both auto fill and recommend models and use data to determine your preference for either autofill or
recommendation as the prediction method.</li>
<li class="li">Monitoring model performance at field level: View the model performance by field on the Task Intelligence Admin Console dashboard.</li>
<li class="li">Filter out predictions that are no longer active choices.</li>
<li class="li">
<p class="p">If upgrading from a prior release version to Vancouver, refer to the configuration documentation
(https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-service-management/concept/configure-task-intelligence.html).</p>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 23.3.1 - September 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-task-intel__ul_sls_pjh_xyb">
<li class="li">New<ul class="ul" id="store-rn-csm-task-intel__ul_mrx_pjh_xyb">
<li class="li">Task Intelligence generalization: support for email to interaction and interaction to case</li>
<li class="li">Interaction record categorization at chat wrap up</li>
<li class="li">Top 3 recommendations display in CSM Configurable Workspace</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 23.1.1 - February 2023</dt>
<dd class="dd">New: New user experience for Document Intelligence configuration, training and deployment</dd>
<dt class="dt dlterm">Version 22.2.6 - December 2022</dt>
<dd class="dd">Removed hard dependency between Task Intelligence and Document Intelligence.</dd>
<dt class="dt dlterm">Version 22.2.4 - November 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-task-intel__ul_mjh_xn5_gwb">
<li class="li">New<ul class="ul" id="store-rn-csm-task-intel__ul_htn_xn5_gwb">
<li class="li">Added the language detection use case template on the Task Intelligence Admin Console</li>
<li class="li">DocIntel v2</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 22.1.21 - August 2022</dt>
<dd class="dd">Task Intelligence for Customer Service offers several AI capabilities such as language detection, multi-lingual email and case categorization, case sentiment analysis and document intelligence. These capabilities automate
several routine tasks across the case lifecycle while enabling agents to focus on complex case resolution.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-task-intel.html\" id=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-task-intel.html\"><body id=\"store-rn-csm-task-intel\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-csm-task-intel\" aria-labelledby=\"title_store-rn-csm-task-intel\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-csm-task-intel\">Task Intelligence for Customer Service release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Task Intelligence for Customer Service application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-csm-task-intel__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d302865e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 25.3.0 - August 2025</dt>\n <dd class=\"dd\">New: Suggested Open Incidents for a given case.</dd>\n \n \n <dt class=\"dt dlterm\">Version 25.2.1 - November 2024</dt>\n <dd class=\"dd\" id=\"store-rn-csm-task-intel__latest-store-rn-csm-task-intel\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-csm-task-intel__ul_dkn_rws_ddc\">\n <li class=\"li\">Improve the model performance by identifying the dependent fields in a model before displaying the predicted values.</li>\n <li class=\"li\">Predict configured interaction record fields when the user tabs out from fields such as short description and description.</li>\n <li class=\"li\">Receive recommendations for similar open and closed cases that are automatically trained and deployed.</li>\n <li class=\"li\">Install the major issue management plugin and activate major issues to get major case recommendations.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 25.1.2 - August 2024</dt>\n <dd class=\"dd\">New: Predict configured case record fields when the user tabs out from fields such as short description and description.</dd>\n \n \n <dt class=\"dt dlterm\">Version 25.0.0 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Task Intelligence admin console enhancements to display correct, incorrect, and skipped predictions by model and field, and compare models over a specified date range</li>\n <li class=\"li\">Filter out predicted values that are no longer active</li>\n <li class=\"li\">Introduced a new Now Assist system user for AI applications that captures AI changes in activity stream</li>\n <li class=\"li\">Added an "Updating" state in the banner to let users know that AI predictions are currently being processed</li>\n </ul>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 24.1.1 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Document classifier: Increase efficiency and automation by using the document classifier feature to categorize incoming documents.</li>\n <li class=\"li\">Model performance on top 3 recommendations: View the prediction performance during model training for both auto fill and recommend models and use data to determine your preference for either autofill or\n recommendation as the prediction method.</li>\n <li class=\"li\">Monitoring model performance at field level: View the model performance by field on the Task Intelligence Admin Console dashboard.</li>\n <li class=\"li\">Filter out predictions that are no longer active choices.</li>\n <li class=\"li\">\n <p class=\"p\">If upgrading from a prior release version to Vancouver, refer to the configuration documentation\n (https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-service-management/concept/configure-task-intelligence.html).</p>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 23.3.1 - September 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-csm-task-intel__ul_sls_pjh_xyb\">\n <li class=\"li\">New<ul class=\"ul\" id=\"store-rn-csm-task-intel__ul_mrx_pjh_xyb\">\n <li class=\"li\">Task Intelligence generalization: support for email to interaction and interaction to case</li>\n <li class=\"li\">Interaction record categorization at chat wrap up</li>\n <li class=\"li\">Top 3 recommendations display in CSM Configurable Workspace</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 23.1.1 - February 2023</dt>\n <dd class=\"dd\">New: New user experience for Document Intelligence configuration, training and deployment</dd>\n \n \n <dt class=\"dt dlterm\">Version 22.2.6 - December 2022</dt>\n <dd class=\"dd\">Removed hard dependency between Task Intelligence and Document Intelligence.</dd>\n \n \n <dt class=\"dt dlterm\">Version 22.2.4 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-csm-task-intel__ul_mjh_xn5_gwb\">\n <li class=\"li\">New<ul class=\"ul\" id=\"store-rn-csm-task-intel__ul_htn_xn5_gwb\">\n <li class=\"li\">Added the language detection use case template on the Task Intelligence Admin Console</li>\n <li class=\"li\">DocIntel v2</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 22.1.21 - August 2022</dt>\n <dd class=\"dd\">Task Intelligence for Customer Service offers several AI capabilities such as language detection, multi-lingual email and case categorization, case sentiment analysis and document intelligence. These capabilities automate\n several routine tasks across the case lifecycle while enabling agents to focus on complex case resolution.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Task Intelligence for Customer Service release notes
Version history for the Task Intelligence for Customer Service application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 25.3.0 - August 2025
New: Suggested Open Incidents for a given case.
#### Version 25.2.1 - November 2024
* New:
+ Improve the model performance by identifying the dependent fields in a model before displaying the predicted values.
+ Predict configured interaction record fields when the user tabs out from fields such as short description and description.
+ Receive recommendations for similar open and closed cases that are automatically trained and deployed.
+ Install the major issue management plugin and activate major issues to get major case recommendations.
#### Version 25.1.2 - August 2024
New: Predict configured case record fields when the user tabs out from fields such as short description and description.
#### Version 25.0.0 - May 2024
* Changed:
+ Task Intelligence admin console enhancements to display correct, incorrect, and skipped predictions by model and field, and compare models over a specified date range
+ Filter out predicted values that are no longer active
+ Introduced a new Now Assist system user for AI applications that captures AI changes in activity stream
+ Added an "Updating" state in the banner to let users know that AI predictions are currently being processed
#### Version 24.1.1 - February 2024
* Document classifier: Increase efficiency and automation by using the document classifier feature to categorize incoming documents.
* Model performance on top 3 recommendations: View the prediction performance during model training for both auto fill and recommend models and use data to determine your preference for either autofill or
recommendation as the prediction method.
* Monitoring model performance at field level: View the model performance by field on the Task Intelligence Admin Console dashboard.
* Filter out predictions that are no longer active choices.
* If upgrading from a prior release version to Vancouver, refer to the configuration documentation
(https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-service-management/concept/configure-task-intelligence.html).
#### Version 23.3.1 - September 2023
* New
+ Task Intelligence generalization: support for email to interaction and interaction to case
+ Interaction record categorization at chat wrap up
+ Top 3 recommendations display in CSM Configurable Workspace
#### Version 23.1.1 - February 2023
New: New user experience for Document Intelligence configuration, training and deployment
#### Version 22.2.6 - December 2022
Removed hard dependency between Task Intelligence and Document Intelligence.
#### Version 22.2.4 - November 2022
* New
+ Added the language detection use case template on the Task Intelligence Admin Console
+ DocIntel v2
#### Version 22.1.21 - August 2022
Task Intelligence for Customer Service offers several AI capabilities such as language detection, multi-lingual email and case categorization, case sentiment analysis and document intelligence. These capabilities automate
several routine tasks across the case lifecycle while enabling agents to focus on complex case resolution.
| ---
title: Task Intelligence for Customer Service release notes
description: Version history for the Task Intelligence for Customer Service application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Task Intelligence for Customer Service release notes
Version history for the Task Intelligence for Customer Service application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 25.3.0 - August 2025
New: Suggested Open Incidents for a given case.
#### Version 25.2.1 - November 2024
* New:
+ Improve the model performance by identifying the dependent fields in a model before displaying the predicted values.
+ Predict configured interaction record fields when the user tabs out from fields such as short description and description.
+ Receive recommendations for similar open and closed cases that are automatically trained and deployed.
+ Install the major issue management plugin and activate major issues to get major case recommendations.
#### Version 25.1.2 - August 2024
New: Predict configured case record fields when the user tabs out from fields such as short description and description.
#### Version 25.0.0 - May 2024
* Changed:
+ Task Intelligence admin console enhancements to display correct, incorrect, and skipped predictions by model and field, and compare models over a specified date range
+ Filter out predicted values that are no longer active
+ Introduced a new Now Assist system user for AI applications that captures AI changes in activity stream
+ Added an "Updating" state in the banner to let users know that AI predictions are currently being processed
#### Version 24.1.1 - February 2024
* Document classifier: Increase efficiency and automation by using the document classifier feature to categorize incoming documents.
* Model performance on top 3 recommendations: View the prediction performance during model training for both auto fill and recommend models and use data to determine your preference for either autofill or
recommendation as the prediction method.
* Monitoring model performance at field level: View the model performance by field on the Task Intelligence Admin Console dashboard.
* Filter out predictions that are no longer active choices.
* If upgrading from a prior release version to Vancouver, refer to the configuration documentation
(https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-service-management/concept/configure-task-intelligence.html).
#### Version 23.3.1 - September 2023
* New
+ Task Intelligence generalization: support for email to interaction and interaction to case
+ Interaction record categorization at chat wrap up
+ Top 3 recommendations display in CSM Configurable Workspace
#### Version 23.1.1 - February 2023
New: New user experience for Document Intelligence configuration, training and deployment
#### Version 22.2.6 - December 2022
Removed hard dependency between Task Intelligence and Document Intelligence.
#### Version 22.2.4 - November 2022
* New
+ Added the language detection use case template on the Task Intelligence Admin Console
+ DocIntel v2
#### Version 22.1.21 - August 2022
Task Intelligence for Customer Service offers several AI capabilities such as language detection, multi-lingual email and case categorization, case sentiment analysis and document intelligence. These capabilities automate
several routine tasks across the case lifecycle while enabling agents to focus on complex case resolution.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-task-plan-templates.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-task-plan-templates.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-task-plan-templates.html | Task Plan Templates release notes | Version history for the Task Plan Templates application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-task-plan-templates.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-task-plan-templates.html"><body id="store-rn-csm-task-plan-templates"><main role="main"><article role="article" class="dita" id="store-rn-csm-task-plan-templates" aria-labelledby="title_store-rn-csm-task-plan-templates">
<h1 class="title topictitle1" id="title_store-rn-csm-task-plan-templates">Task Plan Templates release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Task Plan Templates application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-task-plan-templates__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d84000e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.1 - August 2025</dt>
<dd class="dd">A task plan template allows the business user to define repeatable tasks and other items needed to complete a business process. The task plan template consists of template items which include the task definitions along which
any child tasks or other related items that need to be created when the task plan template is applied.</dd>
</dl>
</section>
</div>
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} | # Task Plan Templates release notes
Version history for the Task Plan Templates application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - August 2025
A task plan template allows the business user to define repeatable tasks and other items needed to complete a business process. The task plan template consists of template items which include the task definitions along which
any child tasks or other related items that need to be created when the task plan template is applied.
| ---
title: Task Plan Templates release notes
description: Version history for the Task Plan Templates application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Task Plan Templates release notes
Version history for the Task Plan Templates application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - August 2025
A task plan template allows the business user to define repeatable tasks and other items needed to complete a business process. The task plan template consists of template items which include the task definitions along which
any child tasks or other related items that need to be created when the task plan template is applied.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-ui-components-cust-portals.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-ui-components-cust-portals.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-ui-components-cust-portals.html | UI Components for Customer Portals release notes | Version history for the CSM UI Components for Customer Portals application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-ui-components-cust-portals.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-ui-components-cust-portals.html"><body id="store-rn-csm-ui-components-cust-portals"><main role="main"><article role="article" class="dita" id="store-rn-csm-ui-components-cust-portals" aria-labelledby="title_store-rn-csm-ui-components-cust-portals">
<h1 class="title topictitle1" id="title_store-rn-csm-ui-components-cust-portals">UI Components for Customer Portals release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the CSM UI Components for Customer Portals application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-ui-components-cust-portals__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d68251e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.8.0 - August 2025</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 3.7.2 - June 2025</dt>
<dd class="dd" id="store-rn-csm-ui-components-cust-portals__latest-store-rn-csm-ui-components-cust-portals">Bug fixes.</dd>
<dt class="dt dlterm">Version 3.7.0 - May 2025</dt>
<dd class="dd">Bug Fixes.</dd>
<dt class="dt dlterm">Version 3.6.0 - February 2025</dt>
<dd class="dd">New: Added pages with configurable widgets such as FAQ, Browse Taxonomy.</dd>
<dt class="dt dlterm">Version 3.5.6 - December 2024</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 3.5.0 - August 2024</dt>
<dd class="dd">Fixed UI issues in configurable portal widgets.</dd>
<dt class="dt dlterm">Version 3.4.1 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul" id="store-rn-csm-ui-components-cust-portals__ul_fw2_v5f_2bc">
<li class="li">Improvements to the Portal Data List widget: <ul class="ul" id="store-rn-csm-ui-components-cust-portals__ul_kx2_v5f_2bc">
<li class="li">Dynamic list: Displays records dynamically based on the configuration provided in the URL parameters (instead of instance options). It avoids the need to create duplicate list pages. Now an administrator can use a
common page to display records from any table by passing the following URL parameters: table, filter, sort order, view, target view page.</li>
<li class="li">Related list: Displays records related to an entity on the record view page. The data list is configured to identify the entity provided in the URL and accordingly filter the records.</li>
<li class="li">Dynamically selected category: Displays only one of many categories configured on the data list widget, based on the category provided in URL parameters.</li>
<li class="li">Introduced new labels for all the Data List JSON elements.</li>
</ul>
</li>
<li class="li">Improvement to the Portal Object widget: <ul class="ul" id="store-rn-csm-ui-components-cust-portals__ul_lx2_v5f_2bc">
<li class="li">Added support to edit the object record directly from the widget, if you've the Edit access.</li>
<li class="li">Capability to display information based on the portal page URL when the ID is provided in both portal page URL and instance options.</li>
<li class="li">Displays "-" on the widget for all the labels with empty values.</li>
</ul></li>
</ul></li>
<li class="li">Bug fixes.</li>
</ul></dd>
<dt class="dt dlterm">Version 3.3.1 - April 2024</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 3.3.0 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-csm-ui-components-cust-portals__ul_nwy_crk_d1c">
<li class="li">Added the Portal Object widget that displays quick actions and key information of a record from the various tables such as product, household, asset, case, account address and more.</li>
<li class="li">Added the Portal Taxonomy Topic widget that displays the first-level taxonomy topics as cards on the widget. It displays articles and catalog items when the topic is accessed on the widget.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-csm-ui-components-cust-portals__ul_ijn_2rk_d1c">
<li class="li">Added capability to display cart, wish list, guided tour, and scripted list such as notification, approval, and survey on the header of your portal.</li>
<li class="li">Enabled mobile support for the Portal Mega Menu widget.</li>
</ul></li>
<li class="li">Minor fixes.</li>
</ul></dd>
<dt class="dt dlterm">Version 3.2.1 - January 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 3.2.0 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-csm-ui-components-cust-portals__ul_sbb_rzx_dzb">
<li class="li">Added Browse Taxonomy widget support to enable navigation to different knowledge articles and catalog items.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-csm-ui-components-cust-portals__ul_m1d_rzx_dzb">
<li class="li">Fixes</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.1.1 - September 2023</dt>
<dd class="dd">The ServiceNow UI Components for Customer Portals application improves the Service Portal experience for customer service portals by providing a library of configurable components that offer better reusability, performance,
and upgrade scalability. These new components can replace your existing portal widgets in the customer portals.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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It avoids the need to create duplicate list pages. Now an administrator can use a\n common page to display records from any table by passing the following URL parameters: table, filter, sort order, view, target view page.</li>\n <li class=\"li\">Related list: Displays records related to an entity on the record view page. The data list is configured to identify the entity provided in the URL and accordingly filter the records.</li>\n <li class=\"li\">Dynamically selected category: Displays only one of many categories configured on the data list widget, based on the category provided in URL parameters.</li>\n <li class=\"li\">Introduced new labels for all the Data List JSON elements.</li>\n </ul>\n </li>\n <li class=\"li\">Improvement to the Portal Object widget: <ul class=\"ul\" id=\"store-rn-csm-ui-components-cust-portals__ul_lx2_v5f_2bc\">\n <li class=\"li\">Added support to edit the object record directly from the widget, if you've the Edit access.</li>\n <li class=\"li\">Capability to display information based on the portal page URL when the ID is provided in both portal page URL and instance options.</li>\n <li class=\"li\">Displays "-" on the widget for all the labels with empty values.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Bug fixes.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.1 - April 2024</dt>\n <dd class=\"dd\">Bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.0 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-csm-ui-components-cust-portals__ul_nwy_crk_d1c\">\n <li class=\"li\">Added the Portal Object widget that displays quick actions and key information of a record from the various tables such as product, household, asset, case, account address and more.</li>\n <li class=\"li\">Added the Portal Taxonomy Topic widget that displays the first-level taxonomy topics as cards on the widget. It displays articles and catalog items when the topic is accessed on the widget.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-csm-ui-components-cust-portals__ul_ijn_2rk_d1c\">\n <li class=\"li\">Added capability to display cart, wish list, guided tour, and scripted list such as notification, approval, and survey on the header of your portal.</li>\n <li class=\"li\">Enabled mobile support for the Portal Mega Menu widget.</li>\n </ul></li>\n <li class=\"li\">Minor fixes.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.2.1 - January 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.2.0 - November 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-csm-ui-components-cust-portals__ul_sbb_rzx_dzb\">\n <li class=\"li\">Added Browse Taxonomy widget support to enable navigation to different knowledge articles and catalog items.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-csm-ui-components-cust-portals__ul_m1d_rzx_dzb\">\n <li class=\"li\">Fixes</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.1 - September 2023</dt>\n <dd class=\"dd\">The ServiceNow UI Components for Customer Portals application improves the Service Portal experience for customer service portals by providing a library of configurable components that offer better reusability, performance,\n and upgrade scalability. These new components can replace your existing portal widgets in the customer portals.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # UI Components for Customer Portals release notes
Version history for the CSM UI Components for Customer Portals application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.8.0 - August 2025
Bug fixes.
#### Version 3.7.2 - June 2025
Bug fixes.
#### Version 3.7.0 - May 2025
Bug Fixes.
#### Version 3.6.0 - February 2025
New: Added pages with configurable widgets such as FAQ, Browse Taxonomy.
#### Version 3.5.6 - December 2024
Bug fixes.
#### Version 3.5.0 - August 2024
Fixed UI issues in configurable portal widgets.
#### Version 3.4.1 - May 2024
* Changed:
+ Improvements to the Portal Data List widget:
- Dynamic list: Displays records dynamically based on the configuration provided in the URL parameters (instead of instance options). It avoids the need to create duplicate list pages. Now an administrator can use a
common page to display records from any table by passing the following URL parameters: table, filter, sort order, view, target view page.
- Related list: Displays records related to an entity on the record view page. The data list is configured to identify the entity provided in the URL and accordingly filter the records.
- Dynamically selected category: Displays only one of many categories configured on the data list widget, based on the category provided in URL parameters.
- Introduced new labels for all the Data List JSON elements.
+ Improvement to the Portal Object widget:
- Added support to edit the object record directly from the widget, if you've the Edit access.
- Capability to display information based on the portal page URL when the ID is provided in both portal page URL and instance options.
- Displays "-" on the widget for all the labels with empty values.
* Bug fixes.
#### Version 3.3.1 - April 2024
Bug fixes.
#### Version 3.3.0 - February 2024
* New:
+ Added the Portal Object widget that displays quick actions and key information of a record from the various tables such as product, household, asset, case, account address and more.
+ Added the Portal Taxonomy Topic widget that displays the first-level taxonomy topics as cards on the widget. It displays articles and catalog items when the topic is accessed on the widget.
* Changed:
+ Added capability to display cart, wish list, guided tour, and scripted list such as notification, approval, and survey on the header of your portal.
+ Enabled mobile support for the Portal Mega Menu widget.
* Minor fixes.
#### Version 3.2.1 - January 2024
Minor fixes.
#### Version 3.2.0 - November 2023
* New:
+ Added Browse Taxonomy widget support to enable navigation to different knowledge articles and catalog items.
* Fixed:
+ Fixes
#### Version 3.1.1 - September 2023
The ServiceNow UI Components for Customer Portals application improves the Service Portal experience for customer service portals by providing a library of configurable components that offer better reusability, performance,
and upgrade scalability. These new components can replace your existing portal widgets in the customer portals.
| ---
title: UI Components for Customer Portals release notes
description: Version history for the CSM UI Components for Customer Portals application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# UI Components for Customer Portals release notes
Version history for the CSM UI Components for Customer Portals application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.8.0 - August 2025
Bug fixes.
#### Version 3.7.2 - June 2025
Bug fixes.
#### Version 3.7.0 - May 2025
Bug Fixes.
#### Version 3.6.0 - February 2025
New: Added pages with configurable widgets such as FAQ, Browse Taxonomy.
#### Version 3.5.6 - December 2024
Bug fixes.
#### Version 3.5.0 - August 2024
Fixed UI issues in configurable portal widgets.
#### Version 3.4.1 - May 2024
* Changed:
+ Improvements to the Portal Data List widget:
- Dynamic list: Displays records dynamically based on the configuration provided in the URL parameters (instead of instance options). It avoids the need to create duplicate list pages. Now an administrator can use a
common page to display records from any table by passing the following URL parameters: table, filter, sort order, view, target view page.
- Related list: Displays records related to an entity on the record view page. The data list is configured to identify the entity provided in the URL and accordingly filter the records.
- Dynamically selected category: Displays only one of many categories configured on the data list widget, based on the category provided in URL parameters.
- Introduced new labels for all the Data List JSON elements.
+ Improvement to the Portal Object widget:
- Added support to edit the object record directly from the widget, if you've the Edit access.
- Capability to display information based on the portal page URL when the ID is provided in both portal page URL and instance options.
- Displays "-" on the widget for all the labels with empty values.
* Bug fixes.
#### Version 3.3.1 - April 2024
Bug fixes.
#### Version 3.3.0 - February 2024
* New:
+ Added the Portal Object widget that displays quick actions and key information of a record from the various tables such as product, household, asset, case, account address and more.
+ Added the Portal Taxonomy Topic widget that displays the first-level taxonomy topics as cards on the widget. It displays articles and catalog items when the topic is accessed on the widget.
* Changed:
+ Added capability to display cart, wish list, guided tour, and scripted list such as notification, approval, and survey on the header of your portal.
+ Enabled mobile support for the Portal Mega Menu widget.
* Minor fixes.
#### Version 3.2.1 - January 2024
Minor fixes.
#### Version 3.2.0 - November 2023
* New:
+ Added Browse Taxonomy widget support to enable navigation to different knowledge articles and catalog items.
* Fixed:
+ Fixes
#### Version 3.1.1 - September 2023
The ServiceNow UI Components for Customer Portals application improves the Service Portal experience for customer service portals by providing a library of configurable components that offer better reusability, performance,
and upgrade scalability. These new components can replace your existing portal widgets in the customer portals.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-vaccine-admin-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-vaccine-admin-mgmt.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-vaccine-admin-mgmt.html | Vaccine Administration Management release notes | Version history for the Customer Service Management Vaccine Administration Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Healthcare and Life Sciences release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-vaccine-admin-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-vaccine-admin-mgmt.html"><body id="store-rn-csm-vaccine-admin-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-csm-vaccine-admin-mgmt" aria-labelledby="title_store-rn-csm-vaccine-admin-mgmt">
<h1 class="title topictitle1" id="title_store-rn-csm-vaccine-admin-mgmt"><span class="ph">Vaccine Administration Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Customer Service Management</span>
<span class="ph">Vaccine Administration Management</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-vaccine-admin-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d571433e66" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 9.0.2 - February 2025</dt>
<dd class="dd" id="store-rn-csm-vaccine-admin-mgmt__latest-vaccine-admin-mgmt">Fixed: Minor defects.</dd>
<dt class="dt dlterm">Version 9.0.1 - January 2025</dt>
<dd class="dd">Fixed: Remediated an insecure API that gave users incorrect table access.</dd>
<dt class="dt dlterm">Version 9.0.1 - December 2024</dt>
<dd class="dd">Fixed: Remediated an insecure API that gave users incorrect table access.</dd>
<dt class="dt dlterm">Version 9.0.0 - May 2024</dt>
<dd class="dd">Changed: Migrated the old VAM dashboards to the next gen UI dashboard experience.</dd>
<dt class="dt dlterm">Version 8.0.2 - January 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed: <ul class="ul">
<li class="li">An issue has been fixed which on rare occasions allowed for appoinments to be evicted from the sn_vaccine_sm_schedule without being booked.</li>
<li class="li">An issue has been fixed where users who were not logged in were unable to self-report vaccination status and test results.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 8.0.0 - August 2023</dt>
<dd class="dd">New: Minor changes to true up to Vancouver</dd>
<dt class="dt dlterm">Version 6.2.1 - August 2022</dt>
<dd class="dd">New: Added configuration to VAM property to enable scoped cache</dd>
<dt class="dt dlterm">Version 6.0.1 - September 2021</dt>
<dd class="dd">Changed: Support for scheduling multiple vaccines in a single appointment</dd>
<dt class="dt dlterm">Version 5.2.2 - July 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-vaccine-admin-mgmt__ul_vcp_xyx_gqb">
<li class="li">New: Ability for end users and agents to book subsequent appointments, if the first vaccine dose was administered and scheduled outside Vaccine Administration Management</li>
<li class="li">Fixed: Performance fixes and translations for application strings</li>
</ul>
<div class="note note note_note"><span class="note__title">Note:</span> In version 5.2.2, <span class="ph">Vaccine Administration Management</span> has been moved from <span class="ph">Customer Service Management</span> to <span class="ph">Healthcare and Life Sciences</span>.</div>
</dd>
<dt class="dt dlterm">Version 5.1.3 - June 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-vaccine-admin-mgmt__ul_udw_vyx_gqb">
<li class="li">New:<ul class="ul" id="store-rn-csm-vaccine-admin-mgmt__ul_vdw_vyx_gqb">
<li class="li">Providers can configure multiple vaccine methods, with different eligibility criteria that can be used to automatically assign the appropriate vaccine</li>
<li class="li">Users will be able to select their vaccine method, if they are eligible for multiple vaccines (and the provider has enabled method choice)</li>
<li class="li">Clinicians can select the vaccine method, when they register and schedule appointments on behalf of end users</li>
</ul></li>
<li class="li">Changed: The 'Home' and 'Appointment List' pages, which are part of the Clinician Portal, include layout and navigation changes</li>
<li class="li">Fixed: WCAG issues for Citizen and Clinician Portals</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.2 - May 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Clinicians can register a user as well as book and reschedule appointments for them. The same functionality can be used to support a call center use case.</li>
<li class="li">The clinician portal has a location filter that needs to be selected prior to showing appointments.</li>
<li class="li">End users can select a different location for each of their appointments during first-time booking or rescheduling. Clinicians can also do the same while booking appointments on behalf of a user.</li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">No-show appointments are represented as a distinct, separate state</li>
<li class="li">Self-registration and clinician-assisted registration only support email addresses with less than 40 characters</li>
<li class="li">Usability changes for the clinician portal</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Data accuracy on the Appointment Dashboard for no-show and cancelled appointments</li>
<li class="li">Text label issues</li>
<li class="li">Performance changes</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.2.3 - April 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Appointments that are active beyond the scheduled time are automatically canceled</li>
<li class="li">Canceled appointments show incorrect UI actions</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.2.2 - April 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Appointment configuration diagnostic scripts</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Accessibility issues on citizen and clinician portal</li>
<li class="li">Minor issues with appointment configuration and inventory management</li>
<li class="li">Performance changes for appointment booking</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.1.4 - April 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed: <ul class="ul">
<li class="li">Optimized performance and functionality for the end user appointment booking experience</li>
<li class="li">Address corner cases with appointment booking and inventory configuration</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.5 - March 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">End users <ul class="ul">
<li class="li">Choose their own time and date for appointment</li>
<li class="li">Independently book second appointment</li>
</ul></li>
<li class="li">Provider admins <ul class="ul">
<li class="li">Configure a weekly schedule by location, with day and time slot overrides</li>
<li class="li">Manage inventory by location, including automated and manual distribution and manual waste tracking</li>
<li class="li">Perform scheduling based on available inventory</li>
<li class="li">Cancel appointments over a date range</li>
</ul></li>
<li class="li">Clinicians <ul class="ul">
<li class="li">Update inventory after the vaccine is administered</li>
<li class="li">Capture that the patient has given verbal consent</li>
<li class="li">Capture that the patient has been provided vaccine information</li>
</ul></li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">End users: Ability to change calendars from 7-day view to 1-day view</li>
<li class="li">Provider admins <ul class="ul">
<li class="li">Reduce booking contention with randomization of time slots</li>
<li class="li">Availability of two appointment slot options of 10 minutes and 15 minutes</li>
</ul></li>
<li class="li">Support for <span class="ph">Quebec</span> Patch 1</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">End users: Rebook expired and no-show appointments</li>
<li class="li">Clinicians: Fixed questionnaire bugs</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.3 - March 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Support for changing appointment dates to 12-hour and 24-hour formats</li>
<li class="li">Security fix</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.2 - February 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Appointment dashboards</li>
<li class="li">Ability to temporarily stop service at a vaccine location</li>
<li class="li">Scheduling of a second vaccination appointment after the first appointment is complete</li>
<li class="li">Mobile-friendly clinician experience</li>
<li class="li">Accessibility improvements for the end user and clinician portals</li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">QR codes are now embedded within emails, instead of linking users to a portal</li>
<li class="li">Filtering options for the clinician portal</li>
</ul></li>
<li class="li">Fixed: Performance improvements for scheduling appointments</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - February 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">
<ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">Ability to self-register and sign up for vaccinations</li>
<li class="li">Use QR codes for appointment notifications and verifications</li>
<li class="li">New clinician portal with support for tablets</li>
<li class="li">The eligibility criteria for self-service appointment booking is enabled by default</li>
</ul></li>
<li class="li">Changed: Improved the user portal experience</li>
<li class="li">Fixed: Performance optimizations for mass booking</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.1 - January 2021</dt>
<dd class="dd">The <span class="ph">ServiceNow®</span> Vaccine Administration Management application enables organizations, such as governments and healthcare providers, to create and manage vaccination programs. Vaccine recipients can visit a
self-service portal to review and provide privacy consent, use the knowledge base or Virtual Agent to address common questions, and self-schedule their appointment after responding to an eligibility questionnaire.
Providers can schedule appointments for groups of eligible recipients, notify citizens and patients, administer and record vaccinations, and manage vaccination tasks.</dd>
</dl>
</section>
<section class="section legal-disclaimer" id="store-rn-csm-vaccine-admin-mgmt__section_ynx_1kn_dmb"><h2 id="d571433e573" class="title sectiontitle">Notice regarding use by organizations</h2>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by <span class="ph">ServiceNow</span> regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by <span class="ph">ServiceNow</span>.</p>
<p class="p">Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.</p>
</section>
<section class="section legal-disclaimer" id="store-rn-csm-vaccine-admin-mgmt__section_yvn_ckn_dmb"><h2 id="d571433e591" class="title sectiontitle">Notice regarding use by government agencies</h2>
<p class="p"><span class="ph">ServiceNow</span> is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for <span class="ph">ServiceNow</span> software or applications otherwise purchased by the
government agency. <span class="ph">ServiceNow</span> shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.</p>
<p class="p">All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.</p>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-vaccine-admin-mgmt.html\" id=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-vaccine-admin-mgmt.html\"><body id=\"store-rn-csm-vaccine-admin-mgmt\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-csm-vaccine-admin-mgmt\" aria-labelledby=\"title_store-rn-csm-vaccine-admin-mgmt\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-csm-vaccine-admin-mgmt\"><span class=\"ph\">Vaccine Administration Management</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Customer Service Management</span>\n <span class=\"ph\">Vaccine Administration Management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-csm-vaccine-admin-mgmt__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d571433e66\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 9.0.2 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-csm-vaccine-admin-mgmt__latest-vaccine-admin-mgmt\">Fixed: Minor defects.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.1 - January 2025</dt>\n <dd class=\"dd\">Fixed: Remediated an insecure API that gave users incorrect table access.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.1 - December 2024</dt>\n <dd class=\"dd\">Fixed: Remediated an insecure API that gave users incorrect table access.</dd>\n \n \n <dt class=\"dt dlterm\">Version 9.0.0 - May 2024</dt>\n <dd class=\"dd\">Changed: Migrated the old VAM dashboards to the next gen UI dashboard experience.</dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.2 - January 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">An issue has been fixed which on rare occasions allowed for appoinments to be evicted from the sn_vaccine_sm_schedule without being booked.</li>\n <li class=\"li\">An issue has been fixed where users who were not logged in were unable to self-report vaccination status and test results.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 8.0.0 - August 2023</dt>\n <dd class=\"dd\">New: Minor changes to true up to Vancouver</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.2.1 - August 2022</dt>\n <dd class=\"dd\">New: Added configuration to VAM property to enable scoped cache</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.1 - September 2021</dt>\n <dd class=\"dd\">Changed: Support for scheduling multiple vaccines in a single appointment</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.2.2 - July 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-csm-vaccine-admin-mgmt__ul_vcp_xyx_gqb\">\n <li class=\"li\">New: Ability for end users and agents to book subsequent appointments, if the first vaccine dose was administered and scheduled outside Vaccine Administration Management</li>\n <li class=\"li\">Fixed: Performance fixes and translations for application strings</li>\n </ul>\n <div class=\"note note note_note\"><span class=\"note__title\">Note:</span> In version 5.2.2, <span class=\"ph\">Vaccine Administration Management</span> has been moved from <span class=\"ph\">Customer Service Management</span> to <span class=\"ph\">Healthcare and Life Sciences</span>.</div>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.3 - June 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-csm-vaccine-admin-mgmt__ul_udw_vyx_gqb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-csm-vaccine-admin-mgmt__ul_vdw_vyx_gqb\">\n <li class=\"li\">Providers can configure multiple vaccine methods, with different eligibility criteria that can be used to automatically assign the appropriate vaccine</li>\n <li class=\"li\">Users will be able to select their vaccine method, if they are eligible for multiple vaccines (and the provider has enabled method choice)</li>\n <li class=\"li\">Clinicians can select the vaccine method, when they register and schedule appointments on behalf of end users</li>\n </ul></li>\n <li class=\"li\">Changed: The 'Home' and 'Appointment List' pages, which are part of the Clinician Portal, include layout and navigation changes</li>\n <li class=\"li\">Fixed: WCAG issues for Citizen and Clinician Portals</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.2 - May 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Clinicians can register a user as well as book and reschedule appointments for them. The same functionality can be used to support a call center use case.</li>\n <li class=\"li\">The clinician portal has a location filter that needs to be selected prior to showing appointments.</li>\n <li class=\"li\">End users can select a different location for each of their appointments during first-time booking or rescheduling. Clinicians can also do the same while booking appointments on behalf of a user.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">No-show appointments are represented as a distinct, separate state</li>\n <li class=\"li\">Self-registration and clinician-assisted registration only support email addresses with less than 40 characters</li>\n <li class=\"li\">Usability changes for the clinician portal</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Data accuracy on the Appointment Dashboard for no-show and cancelled appointments</li>\n <li class=\"li\">Text label issues</li>\n <li class=\"li\">Performance changes</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.2.3 - April 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Appointments that are active beyond the scheduled time are automatically canceled</li>\n <li class=\"li\">Canceled appointments show incorrect UI actions</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.2.2 - April 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Appointment configuration diagnostic scripts</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Accessibility issues on citizen and clinician portal</li>\n <li class=\"li\">Minor issues with appointment configuration and inventory management</li>\n <li class=\"li\">Performance changes for appointment booking</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.4 - April 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">Optimized performance and functionality for the end user appointment booking experience</li>\n <li class=\"li\">Address corner cases with appointment booking and inventory configuration</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.5 - March 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">End users <ul class=\"ul\">\n <li class=\"li\">Choose their own time and date for appointment</li>\n <li class=\"li\">Independently book second appointment</li>\n </ul></li>\n <li class=\"li\">Provider admins <ul class=\"ul\">\n <li class=\"li\">Configure a weekly schedule by location, with day and time slot overrides</li>\n <li class=\"li\">Manage inventory by location, including automated and manual distribution and manual waste tracking</li>\n <li class=\"li\">Perform scheduling based on available inventory</li>\n <li class=\"li\">Cancel appointments over a date range</li>\n </ul></li>\n <li class=\"li\">Clinicians <ul class=\"ul\">\n <li class=\"li\">Update inventory after the vaccine is administered</li>\n <li class=\"li\">Capture that the patient has given verbal consent</li>\n <li class=\"li\">Capture that the patient has been provided vaccine information</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">End users: Ability to change calendars from 7-day view to 1-day view</li>\n <li class=\"li\">Provider admins <ul class=\"ul\">\n <li class=\"li\">Reduce booking contention with randomization of time slots</li>\n <li class=\"li\">Availability of two appointment slot options of 10 minutes and 15 minutes</li>\n </ul></li>\n <li class=\"li\">Support for <span class=\"ph\">Quebec</span> Patch 1</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">End users: Rebook expired and no-show appointments</li>\n <li class=\"li\">Clinicians: Fixed questionnaire bugs</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.3 - March 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Support for changing appointment dates to 12-hour and 24-hour formats</li>\n <li class=\"li\">Security fix</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.2 - February 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Appointment dashboards</li>\n <li class=\"li\">Ability to temporarily stop service at a vaccine location</li>\n <li class=\"li\">Scheduling of a second vaccination appointment after the first appointment is complete</li>\n <li class=\"li\">Mobile-friendly clinician experience</li>\n <li class=\"li\">Accessibility improvements for the end user and clinician portals</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">QR codes are now embedded within emails, instead of linking users to a portal</li>\n <li class=\"li\">Filtering options for the clinician portal</li>\n </ul></li>\n <li class=\"li\">Fixed: Performance improvements for scheduling appointments</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - February 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">\n <ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">Ability to self-register and sign up for vaccinations</li>\n <li class=\"li\">Use QR codes for appointment notifications and verifications</li>\n <li class=\"li\">New clinician portal with support for tablets</li>\n <li class=\"li\">The eligibility criteria for self-service appointment booking is enabled by default</li>\n </ul></li>\n <li class=\"li\">Changed: Improved the user portal experience</li>\n <li class=\"li\">Fixed: Performance optimizations for mass booking</li>\n </ul>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - January 2021</dt>\n <dd class=\"dd\">The <span class=\"ph\">ServiceNow®</span> Vaccine Administration Management application enables organizations, such as governments and healthcare providers, to create and manage vaccination programs. Vaccine recipients can visit a\n self-service portal to review and provide privacy consent, use the knowledge base or Virtual Agent to address common questions, and self-schedule their appointment after responding to an eligibility questionnaire.\n Providers can schedule appointments for groups of eligible recipients, notify citizens and patients, administer and record vaccinations, and manage vaccination tasks.</dd>\n \n </dl>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-csm-vaccine-admin-mgmt__section_ynx_1kn_dmb\"><h2 id=\"d571433e573\" class=\"title sectiontitle\">Notice regarding use by organizations</h2>\n \n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the Organization utilizing this application. Organizations agree that use of the\n application is not a representation by <span class=\"ph\">ServiceNow</span> regarding the\n application’s compliance with any law or regulation and any suggested language provided out\n of the box with the application does not constitute legal advice by <span class=\"ph\">ServiceNow</span>.</p>\n <p class=\"p\">Organizations remain solely responsible for complying with their legal obligations under\n applicable law, including (but not limited to) data protection and employment laws, and\n should modify any language within the templates provided to meet the Organizations' specific\n requirements.</p>\n </section>\n <section class=\"section legal-disclaimer\" id=\"store-rn-csm-vaccine-admin-mgmt__section_yvn_ckn_dmb\"><h2 id=\"d571433e591\" class=\"title sectiontitle\">Notice regarding use by government agencies</h2>\n \n <p class=\"p\"><span class=\"ph\">ServiceNow</span> is offering this application to government agencies and\n their authorized users, not to government employees in their individual capacities. Use of\n the application does not modify any existing, or future entitlements or payment obligations\n for <span class=\"ph\">ServiceNow</span> software or applications otherwise purchased by the\n government agency. <span class=\"ph\">ServiceNow</span> shall not be responsible for any\n implementation or configuration costs associated with use of the application unless\n separately purchased. Government customers are solely responsible to confirm with the\n agency’s Ethics Office or its authorized representative that acceptance and usage of the\n application is permissible.</p>\n <p class=\"p\">All decisions in connection with the implementation of this application are at the sole\n decision of the government agency utilizing this application. Agencies remain solely\n responsible for complying with their legal obligations under applicable laws and\n regulations, including (but not limited to) data protection and employment laws and\n regulations, and should modify any language within the templates provided to meet the\n agency’s specific requirements.</p>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Vaccine Administration Management release notes
Version history for the Customer Service Management
Vaccine Administration Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 9.0.2 - February 2025
Fixed: Minor defects.
#### Version 9.0.1 - January 2025
Fixed: Remediated an insecure API that gave users incorrect table access.
#### Version 9.0.1 - December 2024
Fixed: Remediated an insecure API that gave users incorrect table access.
#### Version 9.0.0 - May 2024
Changed: Migrated the old VAM dashboards to the next gen UI dashboard experience.
#### Version 8.0.2 - January 2024
* Fixed:
+ An issue has been fixed which on rare occasions allowed for appoinments to be evicted from the sn\_vaccine\_sm\_schedule without being booked.
+ An issue has been fixed where users who were not logged in were unable to self-report vaccination status and test results.
#### Version 8.0.0 - August 2023
New: Minor changes to true up to Vancouver
#### Version 6.2.1 - August 2022
New: Added configuration to VAM property to enable scoped cache
#### Version 6.0.1 - September 2021
Changed: Support for scheduling multiple vaccines in a single appointment
#### Version 5.2.2 - July 2021
* New: Ability for end users and agents to book subsequent appointments, if the first vaccine dose was administered and scheduled outside Vaccine Administration Management
* Fixed: Performance fixes and translations for application strings
Note: In version 5.2.2, Vaccine Administration Management has been moved from Customer Service Management to Healthcare and Life Sciences.
#### Version 5.1.3 - June 2021
* New:
+ Providers can configure multiple vaccine methods, with different eligibility criteria that can be used to automatically assign the appropriate vaccine
+ Users will be able to select their vaccine method, if they are eligible for multiple vaccines (and the provider has enabled method choice)
+ Clinicians can select the vaccine method, when they register and schedule appointments on behalf of end users
* Changed: The 'Home' and 'Appointment List' pages, which are part of the Clinician Portal, include layout and navigation changes
* Fixed: WCAG issues for Citizen and Clinician Portals
#### Version 5.0.2 - May 2021
* New:
+ Clinicians can register a user as well as book and reschedule appointments for them. The same functionality can be used to support a call center use case.
+ The clinician portal has a location filter that needs to be selected prior to showing appointments.
+ End users can select a different location for each of their appointments during first-time booking or rescheduling. Clinicians can also do the same while booking appointments on behalf of a user.
* Changed:
+ No-show appointments are represented as a distinct, separate state
+ Self-registration and clinician-assisted registration only support email addresses with less than 40 characters
+ Usability changes for the clinician portal
* Fixed:
+ Data accuracy on the Appointment Dashboard for no-show and cancelled appointments
+ Text label issues
+ Performance changes
#### Version 4.2.3 - April 2021
* Fixed:
+ Appointments that are active beyond the scheduled time are automatically canceled
+ Canceled appointments show incorrect UI actions
#### Version 4.2.2 - April 2021
* New: Appointment configuration diagnostic scripts
* Fixed:
+ Accessibility issues on citizen and clinician portal
+ Minor issues with appointment configuration and inventory management
+ Performance changes for appointment booking
#### Version 4.1.4 - April 2021
* Fixed:
+ Optimized performance and functionality for the end user appointment booking experience
+ Address corner cases with appointment booking and inventory configuration
#### Version 4.0.5 - March 2021
* New:
+ End users
- Choose their own time and date for appointment
- Independently book second appointment
+ Provider admins
- Configure a weekly schedule by location, with day and time slot overrides
- Manage inventory by location, including automated and manual distribution and manual waste tracking
- Perform scheduling based on available inventory
- Cancel appointments over a date range
+ Clinicians
- Update inventory after the vaccine is administered
- Capture that the patient has given verbal consent
- Capture that the patient has been provided vaccine information
* Changed:
+ End users: Ability to change calendars from 7-day view to 1-day view
+ Provider admins
- Reduce booking contention with randomization of time slots
- Availability of two appointment slot options of 10 minutes and 15 minutes
+ Support for Quebec Patch 1
* Fixed:
+ End users: Rebook expired and no-show appointments
+ Clinicians: Fixed questionnaire bugs
#### Version 3.0.3 - March 2021
* Fixed:
+ Support for changing appointment dates to 12-hour and 24-hour formats
+ Security fix
#### Version 3.0.2 - February 2021
* New:
+ Appointment dashboards
+ Ability to temporarily stop service at a vaccine location
+ Scheduling of a second vaccination appointment after the first appointment is complete
+ Mobile-friendly clinician experience
+ Accessibility improvements for the end user and clinician portals
* Changed:
+ QR codes are now embedded within emails, instead of linking users to a portal
+ Filtering options for the clinician portal
* Fixed: Performance improvements for scheduling appointments
#### Version 2.0.0 - February 2021
* + New:
- Ability to self-register and sign up for vaccinations
- Use QR codes for appointment notifications and verifications
- New clinician portal with support for tablets
- The eligibility criteria for self-service appointment booking is enabled by default
+ Changed: Improved the user portal experience
+ Fixed: Performance optimizations for mass booking
#### Version 1.0.1 - January 2021
The ServiceNow® Vaccine Administration Management application enables organizations, such as governments and healthcare providers, to create and manage vaccination programs. Vaccine recipients can visit a
self-service portal to review and provide privacy consent, use the knowledge base or Virtual Agent to address common questions, and self-schedule their appointment after responding to an eligibility questionnaire.
Providers can schedule appointments for groups of eligible recipients, notify citizens and patients, administer and record vaccinations, and manage vaccination tasks.
## Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for ServiceNow software or applications otherwise purchased by the
government agency. ServiceNow shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| ---
title: Vaccine Administration Management release notes
description: Version history for the Customer Service Management Vaccine Administration
Management application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Healthcare and Life Sciences release notes
---
# Vaccine Administration Management release notes
Version history for the Customer Service Management
Vaccine Administration Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 9.0.2 - February 2025
Fixed: Minor defects.
#### Version 9.0.1 - January 2025
Fixed: Remediated an insecure API that gave users incorrect table access.
#### Version 9.0.1 - December 2024
Fixed: Remediated an insecure API that gave users incorrect table access.
#### Version 9.0.0 - May 2024
Changed: Migrated the old VAM dashboards to the next gen UI dashboard experience.
#### Version 8.0.2 - January 2024
* Fixed:
+ An issue has been fixed which on rare occasions allowed for appoinments to be evicted from the sn\_vaccine\_sm\_schedule without being booked.
+ An issue has been fixed where users who were not logged in were unable to self-report vaccination status and test results.
#### Version 8.0.0 - August 2023
New: Minor changes to true up to Vancouver
#### Version 6.2.1 - August 2022
New: Added configuration to VAM property to enable scoped cache
#### Version 6.0.1 - September 2021
Changed: Support for scheduling multiple vaccines in a single appointment
#### Version 5.2.2 - July 2021
* New: Ability for end users and agents to book subsequent appointments, if the first vaccine dose was administered and scheduled outside Vaccine Administration Management
* Fixed: Performance fixes and translations for application strings
Note: In version 5.2.2, Vaccine Administration Management has been moved from Customer Service Management to Healthcare and Life Sciences.
#### Version 5.1.3 - June 2021
* New:
+ Providers can configure multiple vaccine methods, with different eligibility criteria that can be used to automatically assign the appropriate vaccine
+ Users will be able to select their vaccine method, if they are eligible for multiple vaccines (and the provider has enabled method choice)
+ Clinicians can select the vaccine method, when they register and schedule appointments on behalf of end users
* Changed: The 'Home' and 'Appointment List' pages, which are part of the Clinician Portal, include layout and navigation changes
* Fixed: WCAG issues for Citizen and Clinician Portals
#### Version 5.0.2 - May 2021
* New:
+ Clinicians can register a user as well as book and reschedule appointments for them. The same functionality can be used to support a call center use case.
+ The clinician portal has a location filter that needs to be selected prior to showing appointments.
+ End users can select a different location for each of their appointments during first-time booking or rescheduling. Clinicians can also do the same while booking appointments on behalf of a user.
* Changed:
+ No-show appointments are represented as a distinct, separate state
+ Self-registration and clinician-assisted registration only support email addresses with less than 40 characters
+ Usability changes for the clinician portal
* Fixed:
+ Data accuracy on the Appointment Dashboard for no-show and cancelled appointments
+ Text label issues
+ Performance changes
#### Version 4.2.3 - April 2021
* Fixed:
+ Appointments that are active beyond the scheduled time are automatically canceled
+ Canceled appointments show incorrect UI actions
#### Version 4.2.2 - April 2021
* New: Appointment configuration diagnostic scripts
* Fixed:
+ Accessibility issues on citizen and clinician portal
+ Minor issues with appointment configuration and inventory management
+ Performance changes for appointment booking
#### Version 4.1.4 - April 2021
* Fixed:
+ Optimized performance and functionality for the end user appointment booking experience
+ Address corner cases with appointment booking and inventory configuration
#### Version 4.0.5 - March 2021
* New:
+ End users
- Choose their own time and date for appointment
- Independently book second appointment
+ Provider admins
- Configure a weekly schedule by location, with day and time slot overrides
- Manage inventory by location, including automated and manual distribution and manual waste tracking
- Perform scheduling based on available inventory
- Cancel appointments over a date range
+ Clinicians
- Update inventory after the vaccine is administered
- Capture that the patient has given verbal consent
- Capture that the patient has been provided vaccine information
* Changed:
+ End users: Ability to change calendars from 7-day view to 1-day view
+ Provider admins
- Reduce booking contention with randomization of time slots
- Availability of two appointment slot options of 10 minutes and 15 minutes
+ Support for Quebec Patch 1
* Fixed:
+ End users: Rebook expired and no-show appointments
+ Clinicians: Fixed questionnaire bugs
#### Version 3.0.3 - March 2021
* Fixed:
+ Support for changing appointment dates to 12-hour and 24-hour formats
+ Security fix
#### Version 3.0.2 - February 2021
* New:
+ Appointment dashboards
+ Ability to temporarily stop service at a vaccine location
+ Scheduling of a second vaccination appointment after the first appointment is complete
+ Mobile-friendly clinician experience
+ Accessibility improvements for the end user and clinician portals
* Changed:
+ QR codes are now embedded within emails, instead of linking users to a portal
+ Filtering options for the clinician portal
* Fixed: Performance improvements for scheduling appointments
#### Version 2.0.0 - February 2021
* + New:
- Ability to self-register and sign up for vaccinations
- Use QR codes for appointment notifications and verifications
- New clinician portal with support for tablets
- The eligibility criteria for self-service appointment booking is enabled by default
+ Changed: Improved the user portal experience
+ Fixed: Performance optimizations for mass booking
#### Version 1.0.1 - January 2021
The ServiceNow® Vaccine Administration Management application enables organizations, such as governments and healthcare providers, to create and manage vaccination programs. Vaccine recipients can visit a
self-service portal to review and provide privacy consent, use the knowledge base or Virtual Agent to address common questions, and self-schedule their appointment after responding to an eligibility questionnaire.
Providers can schedule appointments for groups of eligible recipients, notify citizens and patients, administer and record vaccinations, and manage vaccination tasks.
## Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole
decision of the Organization utilizing this application. Organizations agree that use of the
application is not a representation by ServiceNow regarding the
application’s compliance with any law or regulation and any suggested language provided out
of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under
applicable law, including (but not limited to) data protection and employment laws, and
should modify any language within the templates provided to meet the Organizations' specific
requirements.
## Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and
their authorized users, not to government employees in their individual capacities. Use of
the application does not modify any existing, or future entitlements or payment obligations
for ServiceNow software or applications otherwise purchased by the
government agency. ServiceNow shall not be responsible for any
implementation or configuration costs associated with use of the application unless
separately purchased. Government customers are solely responsible to confirm with the
agency’s Ethics Office or its authorized representative that acceptance and usage of the
application is permissible.
All decisions in connection with the implementation of this application are at the sole
decision of the government agency utilizing this application. Agencies remain solely
responsible for complying with their legal obligations under applicable laws and
regulations, including (but not limited to) data protection and employment laws and
regulations, and should modify any language within the templates provided to meet the
agency’s specific requirements.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-voice.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-voice.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-voice.html | ServiceNow Voice for CSM release notes | Version history for the ServiceNow Voice for CSM application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-voice.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-voice.html"><body id="store-rn-csm-voice"><main role="main"><article role="article" class="dita" id="store-rn-csm-voice" aria-labelledby="title_store-rn-csm-voice">
<h1 class="title topictitle1" id="title_store-rn-csm-voice">ServiceNow Voice for CSM release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ServiceNow Voice for CSM application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-csm-voice__section_q5q_1q3_ppb">
<div class="p">
<div class="note important note_important" id="store-rn-csm-voice__note_r5q_1q3_ppb"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-voice__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section" id="store-rn-csm-voice__section_s5q_1q3_ppb"><h2 id="d239387e58" class="title sectiontitle">Version history</h2>
<dl class="dl" id="store-rn-csm-voice__dl_t5q_1q3_ppb">
<dt class="dt dlterm">Version 3.8.1 - February 2025</dt>
<dd class="dd" id="store-rn-csm-voice__latest-csm-voice">Fix in this Release: Internal security fix.</dd>
<dt class="dt dlterm">Version 3.4.0 - November 2023</dt>
<dd class="dd">Changed: Related to SRP uptake for SOW.</dd>
<dt class="dt dlterm">Version 3.0.2 - August 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-voice__ul_dr1_cj5_gyb">
<li class="li">Changes include:<ul class="ul" id="store-rn-csm-voice__ul_gjz_hj5_gyb">
<li class="li">Supporting Outbound Calls (manual dial)</li>
<li class="li">Show conversation panel on workspace to show Real Time Transcription.</li>
<li class="li">Supporting Real Time Transcription for call transfers.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.1 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-voice__ul_d3p_lhr_fwb">
<li class="li">New: Real-time transcription capability</li>
<li class="li">Changed: Phone log data for voice has now been consolidated to interaction</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.2.1 - December 2022</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.1.1 - May 2022</dt>
<dd class="dd">New: Voice for CSM is now available in the Configurable Workspace so that you can see voice transcipts and sentiments for calls.</dd>
<dt class="dt dlterm">Version 1.1.0 - February 2022</dt>
<dd class="dd">Changed: Product name changed from Cloud Call Center to ServiceNow Voice.</dd>
<dt class="dt dlterm">Version 1.0.14 - May 2021</dt>
<dd class="dd">Fixed: Incoming calls from a customer are now assigned to the contact field instead of the consumer field of an interaction record.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-voice.html\" id=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-voice.html\"><body id=\"store-rn-csm-voice\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-csm-voice\" aria-labelledby=\"title_store-rn-csm-voice\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-csm-voice\">ServiceNow Voice for CSM release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the ServiceNow Voice for CSM application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\" id=\"store-rn-csm-voice__section_q5q_1q3_ppb\">\n <div class=\"p\">\n <div class=\"note important note_important\" id=\"store-rn-csm-voice__note_r5q_1q3_ppb\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-csm-voice__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\" id=\"store-rn-csm-voice__section_s5q_1q3_ppb\"><h2 id=\"d239387e58\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\" id=\"store-rn-csm-voice__dl_t5q_1q3_ppb\">\n \n <dt class=\"dt dlterm\">Version 3.8.1 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-csm-voice__latest-csm-voice\">Fix in this Release: Internal security fix.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.4.0 - November 2023</dt>\n <dd class=\"dd\">Changed: Related to SRP uptake for SOW.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.2 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-csm-voice__ul_dr1_cj5_gyb\">\n <li class=\"li\">Changes include:<ul class=\"ul\" id=\"store-rn-csm-voice__ul_gjz_hj5_gyb\">\n <li class=\"li\">Supporting Outbound Calls (manual dial)</li>\n <li class=\"li\">Show conversation panel on workspace to show Real Time Transcription.</li>\n <li class=\"li\">Supporting Real Time Transcription for call transfers.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-csm-voice__ul_d3p_lhr_fwb\">\n <li class=\"li\">New: Real-time transcription capability</li>\n <li class=\"li\">Changed: Phone log data for voice has now been consolidated to interaction</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.1 - December 2022</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.1 - May 2022</dt>\n <dd class=\"dd\">New: Voice for CSM is now available in the Configurable Workspace so that you can see voice transcipts and sentiments for calls.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - February 2022</dt>\n <dd class=\"dd\">Changed: Product name changed from Cloud Call Center to ServiceNow Voice.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.14 - May 2021</dt>\n <dd class=\"dd\">Fixed: Incoming calls from a customer are now assigned to the contact field instead of the consumer field of an interaction record.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # ServiceNow Voice for CSM release notes
Version history for the ServiceNow Voice for CSM application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.8.1 - February 2025
Fix in this Release: Internal security fix.
#### Version 3.4.0 - November 2023
Changed: Related to SRP uptake for SOW.
#### Version 3.0.2 - August 2023
* Changes include:
+ Supporting Outbound Calls (manual dial)
+ Show conversation panel on workspace to show Real Time Transcription.
+ Supporting Real Time Transcription for call transfers.
#### Version 2.0.1 - February 2023
* New: Real-time transcription capability
* Changed: Phone log data for voice has now been consolidated to interaction
#### Version 1.2.1 - December 2022
Minor fixes.
#### Version 1.1.1 - May 2022
New: Voice for CSM is now available in the Configurable Workspace so that you can see voice transcipts and sentiments for calls.
#### Version 1.1.0 - February 2022
Changed: Product name changed from Cloud Call Center to ServiceNow Voice.
#### Version 1.0.14 - May 2021
Fixed: Incoming calls from a customer are now assigned to the contact field instead of the consumer field of an interaction record.
| ---
title: ServiceNow Voice for CSM release notes
description: Version history for the ServiceNow Voice for CSM application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# ServiceNow Voice for CSM release notes
Version history for the ServiceNow Voice for CSM application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.8.1 - February 2025
Fix in this Release: Internal security fix.
#### Version 3.4.0 - November 2023
Changed: Related to SRP uptake for SOW.
#### Version 3.0.2 - August 2023
* Changes include:
+ Supporting Outbound Calls (manual dial)
+ Show conversation panel on workspace to show Real Time Transcription.
+ Supporting Real Time Transcription for call transfers.
#### Version 2.0.1 - February 2023
* New: Real-time transcription capability
* Changed: Phone log data for voice has now been consolidated to interaction
#### Version 1.2.1 - December 2022
Minor fixes.
#### Version 1.1.1 - May 2022
New: Voice for CSM is now available in the Configurable Workspace so that you can see voice transcipts and sentiments for calls.
#### Version 1.1.0 - February 2022
Changed: Product name changed from Cloud Call Center to ServiceNow Voice.
#### Version 1.0.14 - May 2021
Fixed: Incoming calls from a customer are now assigned to the contact field instead of the consumer field of an interaction record.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-workforce-optimization-configurable-workspace.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-workforce-optimization-configurable-workspace.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-workforce-optimization-configurable-workspace.html | Workforce Optimization for CSM Configurable Workspace release notes | Version history for the Customer Service Management Workforce Optimization for CSM Configurable Workspace on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-workforce-optimization-configurable-workspace.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-workforce-optimization-configurable-workspace.html"><body id="store-rn-csm-workforce-optimization-configurable-workspace"><main role="main"><article role="article" class="dita" id="store-rn-csm-workforce-optimization-configurable-workspace" aria-labelledby="title_store-rn-csm-workforce-optimization-configurable-workspace">
<h1 class="title topictitle1" id="title_store-rn-csm-workforce-optimization-configurable-workspace"><span class="ph">Workforce Optimization</span> for <span class="ph">CSM Configurable Workspace</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Customer Service Management</span>
<span class="ph">Workforce Optimization</span> for <span class="ph">CSM Configurable Workspace</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-csm-workforce-optimization-configurable-workspace__section_pvy_zcc_npb">
<div class="p">
<div class="note important note_important" id="store-rn-csm-workforce-optimization-configurable-workspace__note_qvy_zcc_npb"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-workforce-optimization-configurable-workspace__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section" id="store-rn-csm-workforce-optimization-configurable-workspace__section_rvy_zcc_npb"><h2 id="d107461e72" class="title sectiontitle">Version history</h2>
<dl class="dl" id="store-rn-csm-workforce-optimization-configurable-workspace__dl_svy_zcc_npb">
<dt class="dt dlterm">Version 4.4.0 - August 2025</dt>
<dd class="dd">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 4.3.3 - May 2025</dt>
<dd class="dd" id="store-rn-csm-workforce-optimization-configurable-workspace__latest-csm-workforce-optimization-configurable-workspace">Fixed: Minor issues.</dd>
<dt class="dt dlterm">Version 4.3.1 - March 2025</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 4.3.0 - February 2025</dt>
<dd class="dd">The new Manager Workspace landing page provides managers with real-time alerts and key metrics that reflect the overall health and performance of the organization. By consolidating work and resource management data,
managers can effectively oversee team performance, optimize agent utilization, and drive continuous improvement.</dd>
<dt class="dt dlterm">Version 3.9.3 - November 2024</dt>
<dd class="dd">Fixed: Security and minor issues.</dd>
<dt class="dt dlterm">Version 3.9.0 - August 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 3.8.1 - May 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 3.7.1 - May 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 3.6.2 - March 2024</dt>
<dd class="dd">New: Agent shift sign-up feature is now available for CSM/FSM configurable workspace.</dd>
<dt class="dt dlterm">Version 3.6.1 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">New out-of-the-box metrics for the Amazon Connect voice channel, Whatsapp, Line, SMS and Facebook messenger</li>
<li class="li">Outlook integration with shift planning events</li>
</ul></li>
<li class="li">Minor fixes.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.5.0 - November 2023</dt>
<dd class="dd">New: Manage work of all your teams from a central location using the Work Scheduler.</dd>
<dt class="dt dlterm">Version 3.3.1 - November 2023</dt>
<dd class="dd">Fixed: Pushed fixes.</dd>
<dt class="dt dlterm">Version 3.3.0 - May 2023</dt>
<dd class="dd">Changed:<ul class="ul" id="store-rn-csm-workforce-optimization-configurable-workspace__ul_vc5_ctf_gxb">
<li class="li">Create volume forecast at daily interval up to a year (52 weeks).</li>
<li class="li">Option to create generate volume forecast at 15/30/60 minutes interval.</li>
</ul></dd>
<dt class="dt dlterm">Version 3.2.0 - February 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New<ul class="ul" id="store-rn-csm-workforce-optimization-configurable-workspace__ul_rlb_h45_gwb">
<li class="li">Events for User Experience Analytics added to <ul class="ul" id="store-rn-csm-workforce-optimization-configurable-workspace__ul_lkl_h45_gwb">
<li class="li">Schedules > Forecast Tab</li>
<li class="li">Team Performance and user profile page</li>
<li class="li">Shifts and Schedules</li>
</ul></li>
<li class="li">Telemetry for Agent self enroll and recommendation of courses and paths - My Learning page, Overview and Discover pages</li>
<li class="li">Added Table Definitions for Coaching and Learning, Skills,Forecasting,</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.1.1 - November 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Support for 15 minute forecast intervals while generating volume forecasts</li>
<li class="li">Performance improvements</li>
<li class="li">Major fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.0 - August 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New <ul class="ul">
<li class="li">Auto-rejection of duplicate/overlapping time off requests</li>
<li class="li">Resource and volume forecasts at 15 minutes granularity</li>
</ul></li>
<li class="li">Fixed: Localization support and minor bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.3.0 - May 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New<ul class="ul">
<li class="li">The manager can override the agents' presence state for their team.</li>
<li class="li">Added navigation menu items required for the manager role.</li>
<li class="li">Demo data is now available as part of this app.</li>
</ul></li>
<li class="li">Changed <ul class="ul" id="store-rn-csm-workforce-optimization-configurable-workspace__ul_rsd_ld4_jtb">
<li class="li">The agent availability scorecard on the homepage will have the 'Service channel' column on drill-down.</li>
<li class="li">After editing and saving 'time worked', the success notification will have the agent name hyperlinked to the profile page.</li>
</ul></li>
<li class="li">Fixed: Fixed a few UI and accessibility issues.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.1.0 - March 2022</dt>
<dd class="dd">New: New configurable workspace experience for the WFO manager persona</dd>
<dt class="dt dlterm">Version 1.0.0 - May 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-csm-workforce-optimization-configurable-workspace__ul_u3f_v3h_g4b">
<li class="li">New: <ul class="ul" id="store-rn-csm-workforce-optimization-configurable-workspace__ul_ast_fdc_npb">
<li class="li">Optimize shift planning by allowing team members to manage their shifts and schedules through day/week/month views</li>
<li class="li">Streamline the submission of leave and shift swap requests by team members</li>
<li class="li">Trigger standard or conditional approval logic configured in Flow Designer after team members submit requests</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-workforce-optimization-configurable-workspace.html\" id=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-workforce-optimization-configurable-workspace.html\"><body id=\"store-rn-csm-workforce-optimization-configurable-workspace\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-csm-workforce-optimization-configurable-workspace\" aria-labelledby=\"title_store-rn-csm-workforce-optimization-configurable-workspace\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-csm-workforce-optimization-configurable-workspace\"><span class=\"ph\">Workforce Optimization</span> for <span class=\"ph\">CSM Configurable Workspace</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Customer Service Management</span>\n <span class=\"ph\">Workforce Optimization</span> for <span class=\"ph\">CSM Configurable Workspace</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\" id=\"store-rn-csm-workforce-optimization-configurable-workspace__section_pvy_zcc_npb\">\n <div class=\"p\">\n <div class=\"note important note_important\" id=\"store-rn-csm-workforce-optimization-configurable-workspace__note_qvy_zcc_npb\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-csm-workforce-optimization-configurable-workspace__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\" id=\"store-rn-csm-workforce-optimization-configurable-workspace__section_rvy_zcc_npb\"><h2 id=\"d107461e72\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\" id=\"store-rn-csm-workforce-optimization-configurable-workspace__dl_svy_zcc_npb\">\n \n <dt class=\"dt dlterm\">Version 4.4.0 - August 2025</dt>\n <dd class=\"dd\">Minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.3.3 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-csm-workforce-optimization-configurable-workspace__latest-csm-workforce-optimization-configurable-workspace\">Fixed: Minor issues.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.3.1 - March 2025</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.3.0 - February 2025</dt>\n <dd class=\"dd\">The new Manager Workspace landing page provides managers with real-time alerts and key metrics that reflect the overall health and performance of the organization. By consolidating work and resource management data,\n managers can effectively oversee team performance, optimize agent utilization, and drive continuous improvement.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.9.3 - November 2024</dt>\n <dd class=\"dd\">Fixed: Security and minor issues.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.9.0 - August 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.8.1 - May 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.7.1 - May 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.6.2 - March 2024</dt>\n <dd class=\"dd\">New: Agent shift sign-up feature is now available for CSM/FSM configurable workspace.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.6.1 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">New out-of-the-box metrics for the Amazon Connect voice channel, Whatsapp, Line, SMS and Facebook messenger</li>\n <li class=\"li\">Outlook integration with shift planning events</li>\n </ul></li>\n <li class=\"li\">Minor fixes.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.5.0 - November 2023</dt>\n <dd class=\"dd\">New: Manage work of all your teams from a central location using the Work Scheduler.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.1 - November 2023</dt>\n <dd class=\"dd\">Fixed: Pushed fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.0 - May 2023</dt>\n <dd class=\"dd\">Changed:<ul class=\"ul\" id=\"store-rn-csm-workforce-optimization-configurable-workspace__ul_vc5_ctf_gxb\">\n <li class=\"li\">Create volume forecast at daily interval up to a year (52 weeks).</li>\n <li class=\"li\">Option to create generate volume forecast at 15/30/60 minutes interval.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.2.0 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New<ul class=\"ul\" id=\"store-rn-csm-workforce-optimization-configurable-workspace__ul_rlb_h45_gwb\">\n <li class=\"li\">Events for User Experience Analytics added to <ul class=\"ul\" id=\"store-rn-csm-workforce-optimization-configurable-workspace__ul_lkl_h45_gwb\">\n <li class=\"li\">Schedules > Forecast Tab</li>\n <li class=\"li\">Team Performance and user profile page</li>\n <li class=\"li\">Shifts and Schedules</li>\n </ul></li>\n <li class=\"li\">Telemetry for Agent self enroll and recommendation of courses and paths - My Learning page, Overview and Discover pages</li>\n <li class=\"li\">Added Table Definitions for Coaching and Learning, Skills,Forecasting,</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.1 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Support for 15 minute forecast intervals while generating volume forecasts</li>\n <li class=\"li\">Performance improvements</li>\n <li class=\"li\">Major fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New <ul class=\"ul\">\n <li class=\"li\">Auto-rejection of duplicate/overlapping time off requests</li>\n <li class=\"li\">Resource and volume forecasts at 15 minutes granularity</li>\n </ul></li>\n <li class=\"li\">Fixed: Localization support and minor bug fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.0 - May 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New<ul class=\"ul\">\n <li class=\"li\">The manager can override the agents' presence state for their team.</li>\n <li class=\"li\">Added navigation menu items required for the manager role.</li>\n <li class=\"li\">Demo data is now available as part of this app.</li>\n </ul></li>\n <li class=\"li\">Changed <ul class=\"ul\" id=\"store-rn-csm-workforce-optimization-configurable-workspace__ul_rsd_ld4_jtb\">\n <li class=\"li\">The agent availability scorecard on the homepage will have the 'Service channel' column on drill-down.</li>\n <li class=\"li\">After editing and saving 'time worked', the success notification will have the agent name hyperlinked to the profile page.</li>\n </ul></li>\n <li class=\"li\">Fixed: Fixed a few UI and accessibility issues.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - March 2022</dt>\n <dd class=\"dd\">New: New configurable workspace experience for the WFO manager persona</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - May 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-csm-workforce-optimization-configurable-workspace__ul_u3f_v3h_g4b\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-csm-workforce-optimization-configurable-workspace__ul_ast_fdc_npb\">\n <li class=\"li\">Optimize shift planning by allowing team members to manage their shifts and schedules through day/week/month views</li>\n <li class=\"li\">Streamline the submission of leave and shift swap requests by team members</li>\n <li class=\"li\">Trigger standard or conditional approval logic configured in Flow Designer after team members submit requests</li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Workforce Optimization for CSM Configurable Workspace release notes
Version history for the Customer Service Management
Workforce Optimization for CSM Configurable Workspace on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.4.0 - August 2025
Minor bug fixes.
#### Version 4.3.3 - May 2025
Fixed: Minor issues.
#### Version 4.3.1 - March 2025
Minor fixes.
#### Version 4.3.0 - February 2025
The new Manager Workspace landing page provides managers with real-time alerts and key metrics that reflect the overall health and performance of the organization. By consolidating work and resource management data,
managers can effectively oversee team performance, optimize agent utilization, and drive continuous improvement.
#### Version 3.9.3 - November 2024
Fixed: Security and minor issues.
#### Version 3.9.0 - August 2024
Minor fixes.
#### Version 3.8.1 - May 2024
Minor fixes.
#### Version 3.7.1 - May 2024
Minor fixes.
#### Version 3.6.2 - March 2024
New: Agent shift sign-up feature is now available for CSM/FSM configurable workspace.
#### Version 3.6.1 - February 2024
* New:
+ New out-of-the-box metrics for the Amazon Connect voice channel, Whatsapp, Line, SMS and Facebook messenger
+ Outlook integration with shift planning events
* Minor fixes.
#### Version 3.5.0 - November 2023
New: Manage work of all your teams from a central location using the Work Scheduler.
#### Version 3.3.1 - November 2023
Fixed: Pushed fixes.
#### Version 3.3.0 - May 2023
Changed:
* Create volume forecast at daily interval up to a year (52 weeks).
* Option to create generate volume forecast at 15/30/60 minutes interval.
#### Version 3.2.0 - February 2023
* New
+ Events for User Experience Analytics added to
- Schedules > Forecast Tab
- Team Performance and user profile page
- Shifts and Schedules
+ Telemetry for Agent self enroll and recommendation of courses and paths - My Learning page, Overview and Discover pages
+ Added Table Definitions for Coaching and Learning, Skills,Forecasting,
#### Version 3.1.1 - November 2022
* Support for 15 minute forecast intervals while generating volume forecasts
* Performance improvements
* Major fixes
#### Version 3.0.0 - August 2022
* New
+ Auto-rejection of duplicate/overlapping time off requests
+ Resource and volume forecasts at 15 minutes granularity
* Fixed: Localization support and minor bug fixes
#### Version 2.3.0 - May 2022
* New
+ The manager can override the agents' presence state for their team.
+ Added navigation menu items required for the manager role.
+ Demo data is now available as part of this app.
* Changed
+ The agent availability scorecard on the homepage will have the 'Service channel' column on drill-down.
+ After editing and saving 'time worked', the success notification will have the agent name hyperlinked to the profile page.
* Fixed: Fixed a few UI and accessibility issues.
#### Version 2.1.0 - March 2022
New: New configurable workspace experience for the WFO manager persona
#### Version 1.0.0 - May 2021
* New:
+ Optimize shift planning by allowing team members to manage their shifts and schedules through day/week/month views
+ Streamline the submission of leave and shift swap requests by team members
+ Trigger standard or conditional approval logic configured in Flow Designer after team members submit requests
| ---
title: Workforce Optimization for CSM Configurable Workspace release notes
description: Version history for the Customer Service Management Workforce Optimization
for CSM Configurable Workspace on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Workforce Optimization for CSM Configurable Workspace release notes
Version history for the Customer Service Management
Workforce Optimization for CSM Configurable Workspace on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.4.0 - August 2025
Minor bug fixes.
#### Version 4.3.3 - May 2025
Fixed: Minor issues.
#### Version 4.3.1 - March 2025
Minor fixes.
#### Version 4.3.0 - February 2025
The new Manager Workspace landing page provides managers with real-time alerts and key metrics that reflect the overall health and performance of the organization. By consolidating work and resource management data,
managers can effectively oversee team performance, optimize agent utilization, and drive continuous improvement.
#### Version 3.9.3 - November 2024
Fixed: Security and minor issues.
#### Version 3.9.0 - August 2024
Minor fixes.
#### Version 3.8.1 - May 2024
Minor fixes.
#### Version 3.7.1 - May 2024
Minor fixes.
#### Version 3.6.2 - March 2024
New: Agent shift sign-up feature is now available for CSM/FSM configurable workspace.
#### Version 3.6.1 - February 2024
* New:
+ New out-of-the-box metrics for the Amazon Connect voice channel, Whatsapp, Line, SMS and Facebook messenger
+ Outlook integration with shift planning events
* Minor fixes.
#### Version 3.5.0 - November 2023
New: Manage work of all your teams from a central location using the Work Scheduler.
#### Version 3.3.1 - November 2023
Fixed: Pushed fixes.
#### Version 3.3.0 - May 2023
Changed:
* Create volume forecast at daily interval up to a year (52 weeks).
* Option to create generate volume forecast at 15/30/60 minutes interval.
#### Version 3.2.0 - February 2023
* New
+ Events for User Experience Analytics added to
- Schedules > Forecast Tab
- Team Performance and user profile page
- Shifts and Schedules
+ Telemetry for Agent self enroll and recommendation of courses and paths - My Learning page, Overview and Discover pages
+ Added Table Definitions for Coaching and Learning, Skills,Forecasting,
#### Version 3.1.1 - November 2022
* Support for 15 minute forecast intervals while generating volume forecasts
* Performance improvements
* Major fixes
#### Version 3.0.0 - August 2022
* New
+ Auto-rejection of duplicate/overlapping time off requests
+ Resource and volume forecasts at 15 minutes granularity
* Fixed: Localization support and minor bug fixes
#### Version 2.3.0 - May 2022
* New
+ The manager can override the agents' presence state for their team.
+ Added navigation menu items required for the manager role.
+ Demo data is now available as part of this app.
* Changed
+ The agent availability scorecard on the homepage will have the 'Service channel' column on drill-down.
+ After editing and saving 'time worked', the success notification will have the agent name hyperlinked to the profile page.
* Fixed: Fixed a few UI and accessibility issues.
#### Version 2.1.0 - March 2022
New: New configurable workspace experience for the WFO manager persona
#### Version 1.0.0 - May 2021
* New:
+ Optimize shift planning by allowing team members to manage their shifts and schedules through day/week/month views
+ Streamline the submission of leave and shift swap requests by team members
+ Trigger standard or conditional approval logic configured in Flow Designer after team members submit requests
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-workforce-workspace-ui-components.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-workforce-workspace-ui-components.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-workforce-workspace-ui-components.html | Workforce Optimization Configurable Workspace UI Components release notes | Version history for the Customer Service Management Workforce Optimization Configurable Workspace UI Components on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-workforce-workspace-ui-components.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-workforce-workspace-ui-components.html"><body id="store-rn-csm-workforce-workspace-ui-components"><main role="main"><article role="article" class="dita" id="store-rn-csm-workforce-workspace-ui-components" aria-labelledby="title_store-rn-csm-workforce-workspace-ui-components">
<h1 class="title topictitle1" id="title_store-rn-csm-workforce-workspace-ui-components">Workforce Optimization Configurable Workspace UI Components release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Customer Service Management</span> Workforce Optimization Configurable Workspace UI Components on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-csm-workforce-workspace-ui-components__section_pvy_zcc_npb">
<div class="p"><div class="note important note_important" id="store-rn-csm-workforce-workspace-ui-components__note_qvy_zcc_npb"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-workforce-workspace-ui-components__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section" id="store-rn-csm-workforce-workspace-ui-components__section_rvy_zcc_npb"><h2 id="d295166e59" class="title sectiontitle">Version history</h2>
<dl class="dl" id="store-rn-csm-workforce-workspace-ui-components__dl_svy_zcc_npb">
<dt class="dt dlterm">Version 3.4.0 - August 2023</dt>
<dd class="dd" id="store-rn-csm-workforce-workspace-ui-components__latest-csm-workforce-workspace-ui-components"><p class="p">New:</p>
<ul class="ul">
<li class="li">Inclusion/Exclusion criteria applicable groups</li>
</ul>
<p class="p">Fixed:</p>
<ul class="ul">
<li class="li">Minor bug fixes</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.0 - May 2021</dt>
<dd class="dd">New: UI components used by configurable workspace pages in Workforce Optimization modules</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Workforce Optimization Configurable Workspace UI Components release notes
Version history for the Customer Service Management Workforce Optimization Configurable Workspace UI Components on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.4.0 - August 2023
New:
* Inclusion/Exclusion criteria applicable groups
Fixed:
* Minor bug fixes
#### Version 1.0.0 - May 2021
New: UI components used by configurable workspace pages in Workforce Optimization modules
| ---
title: Workforce Optimization Configurable Workspace UI Components release notes
description: Version history for the Customer Service Management Workforce Optimization
Configurable Workspace UI Components on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Workforce Optimization Configurable Workspace UI Components release notes
Version history for the Customer Service Management Workforce Optimization Configurable Workspace UI Components on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.4.0 - August 2023
New:
* Inclusion/Exclusion criteria applicable groups
Fixed:
* Minor bug fixes
#### Version 1.0.0 - May 2021
New: UI components used by configurable workspace pages in Workforce Optimization modules
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-zoom-omnichannel-callback.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-zoom-omnichannel-callback.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm-zoom-omnichannel-callback.html | Zoom extension for Omnichannel Callback release notes | Version history for the Zoom extension for Omnichannel Callback on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Customer Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-zoom-omnichannel-callback.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-zoom-omnichannel-callback.html"><body id="store-rn-csm-zoom-omnichannel-callback"><main role="main"><article role="article" class="dita" id="store-rn-csm-zoom-omnichannel-callback" aria-labelledby="title_store-rn-csm-zoom-omnichannel-callback">
<h1 class="title topictitle1" id="title_store-rn-csm-zoom-omnichannel-callback">Zoom extension for Omnichannel Callback release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Zoom extension for Omnichannel Callback on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-csm-zoom-omnichannel-callback__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d31457e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.3.6 - August 2025</dt>
<dd class="dd">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 1.3.5 - May 2025</dt>
<dd class="dd" id="store-rn-csm-zoom-omnichannel-callback__latest-store-rn-csm-zoom-omnichannel-callback">Fixed: Minor issues.</dd>
<dt class="dt dlterm">Version 1.3.4 - February 2025</dt>
<dd class="dd">Minor bug fixes.</dd>
<dt class="dt dlterm">Version 1.3.2 - November 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.3.1 - August 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.3.0 - May 2024</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 1.0.2 - March 2023</dt>
<dd class="dd">Fixed: Minor fix for the list page template.</dd>
<dt class="dt dlterm">Version 1.0.0 - February 2023</dt>
<dd class="dd">The Zoom extension for Omnichannel Callback plugin enables customers to request for a visual engagement session using Zoom.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-zoom-omnichannel-callback.html\" id=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm-zoom-omnichannel-callback.html\"><body id=\"store-rn-csm-zoom-omnichannel-callback\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-csm-zoom-omnichannel-callback\" aria-labelledby=\"title_store-rn-csm-zoom-omnichannel-callback\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-csm-zoom-omnichannel-callback\">Zoom extension for Omnichannel Callback release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Zoom extension for Omnichannel Callback on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-csm-zoom-omnichannel-callback__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d31457e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.3.6 - August 2025</dt>\n <dd class=\"dd\">Minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.5 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-csm-zoom-omnichannel-callback__latest-store-rn-csm-zoom-omnichannel-callback\">Fixed: Minor issues.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.4 - February 2025</dt>\n <dd class=\"dd\">Minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.2 - November 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.1 - August 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - May 2024</dt>\n <dd class=\"dd\">Bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.2 - March 2023</dt>\n <dd class=\"dd\">Fixed: Minor fix for the list page template.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - February 2023</dt>\n <dd class=\"dd\">The Zoom extension for Omnichannel Callback plugin enables customers to request for a visual engagement session using Zoom.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Zoom extension for Omnichannel Callback release notes
Version history for the Zoom extension for Omnichannel Callback on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.6 - August 2025
Minor bug fixes.
#### Version 1.3.5 - May 2025
Fixed: Minor issues.
#### Version 1.3.4 - February 2025
Minor bug fixes.
#### Version 1.3.2 - November 2024
Minor fixes.
#### Version 1.3.1 - August 2024
Minor fixes.
#### Version 1.3.0 - May 2024
Bug fixes.
#### Version 1.0.2 - March 2023
Fixed: Minor fix for the list page template.
#### Version 1.0.0 - February 2023
The Zoom extension for Omnichannel Callback plugin enables customers to request for a visual engagement session using Zoom.
| ---
title: Zoom extension for Omnichannel Callback release notes
description: Version history for the Zoom extension for Omnichannel Callback on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Customer Service Management release notes
---
# Zoom extension for Omnichannel Callback release notes
Version history for the Zoom extension for Omnichannel Callback on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.6 - August 2025
Minor bug fixes.
#### Version 1.3.5 - May 2025
Fixed: Minor issues.
#### Version 1.3.4 - February 2025
Minor bug fixes.
#### Version 1.3.2 - November 2024
Minor fixes.
#### Version 1.3.1 - August 2024
Minor fixes.
#### Version 1.3.0 - May 2024
Bug fixes.
#### Version 1.0.2 - March 2023
Fixed: Minor fix for the list page template.
#### Version 1.0.0 - February 2023
The Zoom extension for Omnichannel Callback plugin enables customers to request for a visual engagement session using Zoom.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/csm/store-rn-csm.html | ServiceNow Store - Customer Service Management release notes | The ServiceNow Store contains Customer Service Management applications. | [] | [
"ServiceNow Store release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm.html" id="bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm.html"><body id="store-rn-csm"><main role="main"><article role="article" class="dita" id="store-rn-csm" aria-labelledby="title_store-rn-csm">
<h1 class="title topictitle1" id="title_store-rn-csm"><span class="ph">ServiceNow Store</span> - <span class="ph">Customer Service Management</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">The <span class="ph">ServiceNow Store</span> contains <span class="ph">Customer Service Management</span> applications.</p>
<section class="section" id="store-rn-csm__section_vn5_1cb_lhb">
<span class="ph">Visit the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a> website to
view all the available apps and for information about submitting requests to the
store.</span>
</section>
</div>
<nav role="navigation"><dt class="ullinks"></dt><dd class="ullinks"><ul class="ullinks"><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-agency-support-model.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-agency-support-model.html">Agency Support Model release notes</a><p class="shortdesc">Version history for the Agency Support Model application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/it-service-management/store-rn-itsm-agent-forecast.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-agent-forecast.html">Agent Forecast release notes</a><p class="shortdesc">Version history for the Agent Forecast application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-ai-search-customer-service-portals.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-ai-search-customer-service-portals.html">AI Search integration for customer and consumer service portals release notes</a><p class="shortdesc">Version history for the AI Search integration for customer and consumer service portals on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-business-location.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-business-location.html">Business Location release notes</a><p class="shortdesc">Version history for the Business Location application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-case-lines-workflows.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-case-lines-workflows.html">Case lines and workflows release notes</a><p class="shortdesc">Version history for the Case lines and workflows application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-case-playbook-complaints.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-case-playbook-complaints.html">Case Playbook for Complaints release notes</a><p class="shortdesc">Version history for the <span class="ph">Customer Service Management</span> Case Playbook for Complaints on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-case-playbook-onboarding.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-case-playbook-onboarding.html">Case Playbook for Onboarding release notes</a><p class="shortdesc">Version history for the <span class="ph">Customer Service Management</span> Case Playbook for Onboarding on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-case-playbook-product-support.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-case-playbook-product-support.html">Case Playbook for Product Support release notes</a><p class="shortdesc">Version history for the <span class="ph">Customer Service Management</span> Case Playbook for Product Support on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-case-mgmt-invoice-ops.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-case-mgmt-invoice-ops.html">Case Management for Invoice Operations release notes</a><p class="shortdesc">Version history for the Case Management for Invoice Operations application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-change-mgmt-field-service.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-change-mgmt-field-service.html">Change Management for Field Service release notes</a><p class="shortdesc">Version history for the <span class="ph">Change Management</span> for <span class="ph">Field Service</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-chat-zoom-connector.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-chat-zoom-connector.html">Chat Zoom Connector release notes</a><p class="shortdesc">Version history for the <span class="ph">Customer Service Management</span> <span class="ph">Chat Zoom Connector</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-consumer-service-portal.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-consumer-service-portal.html">Consumer Service Portal release notes</a><p class="shortdesc">Version history for the Consumer Service Portal application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-contact-center-int-core.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-contact-center-int-core.html">Contact Center Integration Core release notes</a><p class="shortdesc">Version history for the Contact Center Integration Core application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-contracts-entitlement-workflows.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-contracts-entitlement-workflows.html">Contracts and Entitlement Workflows release notes</a><p class="shortdesc">Version history for the Contracts and Entitlement Workflows application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-conversational-appt-booking.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-conversational-appt-booking.html">Conversational Appointment Booking release notes</a><p class="shortdesc">Version history for the <span class="ph">Conversational Appointment Booking</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-conversational-apple-biz.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-conversational-apple-biz.html">Conversational Integration with Apple Messages for Business release notes</a><p class="shortdesc">Version history for the <span class="ph">Conversational Integration with Apple Messages for Business</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-convo-int-google-msg.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-convo-int-google-msg.html">Conversational Integration with Google Business Messages release notes</a><p class="shortdesc">Version history for the <span class="ph">Conversational Integration with Google Business Messages</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-convo-int-google-chat.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-convo-int-google-chat.html">Conversational Integration with Google chat release notes</a><p class="shortdesc">Version history for the Conversational Integration with <span class="ph">Google chat</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-conversational-integration-line.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-conversational-integration-line.html">Conversational Integration with Line release notes</a><p class="shortdesc">Version history for the Conversational Integration with Line on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-conversational-integration-whatsapp.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-conversational-integration-whatsapp.html">Conversational Integration with WhatsApp (powered by Twilio) release notes</a><p class="shortdesc">Version history for the <span class="ph">Conversational Integration with WhatsApp (powered by Twilio)</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-conversational-sms-int-aws-end-user-msg.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-conversational-sms-int-aws-end-user-msg.html">Conversational SMS Integration with AWS End User Messaging release notes</a><p class="shortdesc">Version history for the Conversational SMS Integration with AWS End User Messaging application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-config-workspace.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-config-workspace.html">CSM Configurable Workspace release notes</a><p class="shortdesc">Version history for the <span class="ph">CSM</span> Configurable Workspace application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-data-classification.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-data-classification.html">CSM Data Classification release notes</a><p class="shortdesc">Version history for the CSM Data Classification application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-customer-central.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-customer-central.html">Customer Central release notes</a><p class="shortdesc">Version history for the Customer Central application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-customer-contracts-entitlements.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-customer-contracts-entitlements.html">Customer Contracts and Entitlements release notes</a><p class="shortdesc">Version history for the Customer Contracts and Entitlements application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-b2b2c.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-b2b2c.html">Customer Data Models for B2B2C release notes</a><p class="shortdesc">Version history for the <span class="ph">Customer Service Management</span> Customer Data Models for B2B2C on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-customer-lifecycle-mgmt-self-service.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-customer-lifecycle-mgmt-self-service.html">Customer Life Cycle Management Self Service release notes</a><p class="shortdesc">Version history for the Customer Life Cycle Management Self Service application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-customer-lifecycle-mgmt-workflows.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-customer-lifecycle-mgmt-workflows.html">Customer Life Cycle Management Workflows release notes</a><p class="shortdesc">Version history for the Customer Life Cycle Management Workflows application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-customer-service-case-types.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-customer-service-case-types.html">Customer Service Case Types release notes</a><p class="shortdesc">Version history for the Customer Service Case Types application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-cust-service-install-base-characteristics.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-cust-service-install-base-characteristics.html">Customer Service Install Base Characteristics release notes</a><p class="shortdesc">Version history for the <span class="ph">Customer Service</span> Install Base Characteristics application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-customer-service-install-base-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-customer-service-install-base-mgmt.html">Customer Service Install Base Management release notes</a><p class="shortdesc">Version history for the Customer Service Install Base Management application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-customer-service-portal.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-customer-service-portal.html">Customer Service Portal release notes</a><p class="shortdesc">Version history for the <span class="ph">Customer Service</span> Portal on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-customer-service-spm.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-customer-service-spm.html">Customer Service with Service Portfolio Management (SPM) release notes</a><p class="shortdesc">Version history for the <span class="ph">Customer Service</span> with <span class="ph">Service Portfolio Management</span> (SPM) on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-dynamic-related-records-config-ws.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-dynamic-related-records-config-ws.html">Dynamic Related Records for Configurable Workspace release notes</a><p class="shortdesc">Version history for the Dynamic Related Records for <span class="ph">Configurable Workspace</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-email-interaction-core.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-email-interaction-core.html">Email Interaction Core release notes</a><p class="shortdesc">Version history for the Email Interaction Core application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-email-interaction-csm.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-email-interaction-csm.html">Email Interaction for CSM release notes</a><p class="shortdesc">Version history for the Email Interaction for CSM application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-engagement-messenger.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-engagement-messenger.html">Engagement Messenger release notes</a><p class="shortdesc">Version history for the <span class="ph">Customer Service Management</span> <span class="ph">Engagement Messenger</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-entitlements-verification.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-entitlements-verification.html">Entitlements Verification release notes</a><p class="shortdesc">Version history for the Entitlements Verification appliction on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-external-agent-mgmt-util-pack.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-external-agent-mgmt-util-pack.html">External Agent Management Util Pack release notes</a><p class="shortdesc">Version history for the External Agent Management Util Pack application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-field-service-contractor-mobile.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-field-service-contractor-mobile.html">Field Service Contractor for mobile release notes</a><p class="shortdesc">Version history for the CSM Field Service Contractor for mobile application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-guest-walkup-experience.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-guest-walkup-experience.html">Guest Walk-up Experience for Customer Service release notes</a><p class="shortdesc">Version history for the <span class="ph">Customer Service Management</span> Guest Walk-up Experience for Customer Service on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-guided-decisions.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-guided-decisions.html">Guided Decisions release notes</a><p class="shortdesc">Version history for the Guided Decisions applications on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-guided-decisions-experience.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-guided-decisions-experience.html">Guided Decisions Experience release notes</a><p class="shortdesc">Version history for the Guided Decisions Experience application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-guided-decisions-guidance.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-guided-decisions-guidance.html">Guided Decisions - Guidance release notes</a><p class="shortdesc">Version history for the Guided Decisions - Guidance applications on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-impact-value-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-impact-value-mgmt.html">Impact Value Management - CSM release notes</a><p class="shortdesc">Version history for the Impact Value Management - <span class="ph">CSM</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link 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class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-knowledge-api.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-knowledge-api.html">Knowledge API release notes</a><p class="shortdesc">Version history for the <span class="ph">Customer Service Management</span> <span class="ph">Knowledge</span> API on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-now-assist.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-now-assist.html">Now Assist for CSM release notes</a><p class="shortdesc">Version history for the <span class="ph">Now Assist for CSM</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-omnichannel-callback.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-omnichannel-callback.html">Omnichannel Callback for Customer Service Management release notes</a><p class="shortdesc">Version history for the <span class="ph">Omnichannel Callback for Customer Service Management</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-openframe.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-openframe.html">Openframe release notes</a><p class="shortdesc">Version history for the CSM Openframe application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-one-time-password-generator.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-one-time-password-generator.html">One-time Password Generator release notes</a><p class="shortdesc">Version history for the <span class="ph">Customer Service Management</span> One-time Password Generator on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-order-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-order-mgmt.html">Order Management release notes</a><p class="shortdesc">Version history for the <span class="ph">Order Management</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li 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data-navpath="release-notes/store/csm/store-rn-csm-rma-case-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-rma-case-mgmt.html">RMA Case Management release notes</a><p class="shortdesc">Version history for the RMA Case Management application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-sales-agreement-data-model.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-sales-agreement-data-model.html">Sales Agreement Data Model release notes</a><p class="shortdesc">Version history for the CSM Sales Agreement Data Model application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-sales-agreement-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-sales-agreement-mgmt.html">Sales Agreement Management release notes</a><p class="shortdesc">Version history for the CSM Sales Agreement Management application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-voice.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-voice.html">ServiceNow Voice for CSM release notes</a><p class="shortdesc">Version history for the ServiceNow Voice for CSM application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-shift-planning-configurable-workspace.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-shift-planning-configurable-workspace.html">Shift Planning for Configurable Workspace release notes</a><p class="shortdesc">Version history for the <span class="ph">Customer Service Management</span> Shift Planning for Configurable Workspace on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-task-intel.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-task-intel.html">Task Intelligence for Customer Service release notes</a><p class="shortdesc">Version history for the Task Intelligence for Customer Service application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-task-plan-templates.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-task-plan-templates.html">Task Plan Templates release notes</a><p class="shortdesc">Version history for the Task Plan Templates application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-ui-components-cust-portals.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-ui-components-cust-portals.html">UI Components for Customer Portals release notes</a><p class="shortdesc">Version history for the CSM UI Components for Customer Portals application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-workforce-workspace-ui-components.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-workforce-workspace-ui-components.html">Workforce Optimization Configurable Workspace UI Components release notes</a><p class="shortdesc">Version history for the <span class="ph">Customer Service Management</span> Workforce Optimization Configurable Workspace UI Components on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/csm/store-rn-csm-workforce-optimization-configurable-workspace.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-workforce-optimization-configurable-workspace.html">Workforce Optimization for CSM Configurable Workspace release notes</a><p 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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm.html\" id=\"bundle:store-release-notes/enus/release-notes/store/csm/store-rn-csm.html\"><body id=\"store-rn-csm\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-csm\" aria-labelledby=\"title_store-rn-csm\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-csm\"><span class=\"ph\">ServiceNow Store</span> - <span class=\"ph\">Customer Service Management</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">The <span class=\"ph\">ServiceNow Store</span> contains <span class=\"ph\">Customer Service Management</span> applications.</p>\n <section class=\"section\" id=\"store-rn-csm__section_vn5_1cb_lhb\">\n <span class=\"ph\">Visit the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a> website to\n view all the available apps and for information about submitting requests to the\n store.</span>\n </section>\n \n </div>\n<nav role=\"navigation\"><dt class=\"ullinks\"></dt><dd class=\"ullinks\"><ul class=\"ullinks\"><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-agency-support-model.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-agency-support-model.html\">Agency Support Model release notes</a><p class=\"shortdesc\">Version history for the Agency Support Model application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/it-service-management/store-rn-itsm-agent-forecast.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/it-service-management/store-rn-itsm-agent-forecast.html\">Agent Forecast release notes</a><p class=\"shortdesc\">Version history for the Agent Forecast application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-ai-search-customer-service-portals.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-ai-search-customer-service-portals.html\">AI Search integration for customer and consumer service portals release notes</a><p class=\"shortdesc\">Version history for the AI Search integration for customer and consumer service portals on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-business-location.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-business-location.html\">Business Location release notes</a><p class=\"shortdesc\">Version history for the Business Location application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-case-lines-workflows.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-case-lines-workflows.html\">Case lines and workflows release notes</a><p class=\"shortdesc\">Version history for the Case lines and workflows application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-case-playbook-complaints.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-case-playbook-complaints.html\">Case Playbook for Complaints release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Customer Service Management</span> Case Playbook for Complaints on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-case-playbook-onboarding.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-case-playbook-onboarding.html\">Case Playbook for Onboarding release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Customer Service Management</span> Case Playbook for Onboarding on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-case-playbook-product-support.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-case-playbook-product-support.html\">Case Playbook for Product Support release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Customer Service Management</span> Case Playbook for Product Support on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-case-mgmt-invoice-ops.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-case-mgmt-invoice-ops.html\">Case Management for Invoice Operations release notes</a><p class=\"shortdesc\">Version history for the Case Management for Invoice Operations application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-change-mgmt-field-service.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-change-mgmt-field-service.html\">Change Management for Field Service release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Change Management</span> for <span class=\"ph\">Field Service</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-chat-zoom-connector.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-chat-zoom-connector.html\">Chat Zoom Connector release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Customer Service Management</span> <span class=\"ph\">Chat Zoom Connector</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-consumer-service-portal.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-consumer-service-portal.html\">Consumer Service Portal release notes</a><p class=\"shortdesc\">Version history for the Consumer Service Portal application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-contact-center-int-core.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-contact-center-int-core.html\">Contact Center Integration Core release notes</a><p class=\"shortdesc\">Version history for the Contact Center Integration Core application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-contracts-entitlement-workflows.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-contracts-entitlement-workflows.html\">Contracts and Entitlement Workflows release notes</a><p class=\"shortdesc\">Version history for the Contracts and Entitlement Workflows application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-conversational-appt-booking.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-conversational-appt-booking.html\">Conversational Appointment Booking release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Conversational Appointment Booking</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-conversational-apple-biz.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-conversational-apple-biz.html\">Conversational Integration with Apple Messages for Business release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Conversational Integration with Apple Messages for Business</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-convo-int-google-msg.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-convo-int-google-msg.html\">Conversational Integration with Google Business Messages release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Conversational Integration with Google Business Messages</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-convo-int-google-chat.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-convo-int-google-chat.html\">Conversational Integration with Google chat release notes</a><p class=\"shortdesc\">Version history for the Conversational Integration with <span class=\"ph\">Google chat</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-conversational-integration-line.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-conversational-integration-line.html\">Conversational Integration with Line release notes</a><p class=\"shortdesc\">Version history for the Conversational Integration with Line on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-conversational-integration-whatsapp.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-conversational-integration-whatsapp.html\">Conversational Integration with WhatsApp (powered by Twilio) release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Conversational Integration with WhatsApp (powered by Twilio)</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-conversational-sms-int-aws-end-user-msg.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-conversational-sms-int-aws-end-user-msg.html\">Conversational SMS Integration with AWS End User Messaging release notes</a><p class=\"shortdesc\">Version history for the Conversational SMS Integration with AWS End User Messaging application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-config-workspace.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-config-workspace.html\">CSM Configurable Workspace release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">CSM</span> Configurable Workspace application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-data-classification.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-data-classification.html\">CSM Data Classification release notes</a><p class=\"shortdesc\">Version history for the CSM Data Classification application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-customer-central.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-customer-central.html\">Customer Central release notes</a><p class=\"shortdesc\">Version history for the Customer Central application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-customer-contracts-entitlements.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-customer-contracts-entitlements.html\">Customer Contracts and Entitlements release notes</a><p class=\"shortdesc\">Version history for the Customer Contracts and Entitlements application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-b2b2c.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-b2b2c.html\">Customer Data Models for B2B2C release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Customer Service Management</span> Customer Data Models for B2B2C on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-customer-lifecycle-mgmt-self-service.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-customer-lifecycle-mgmt-self-service.html\">Customer Life Cycle Management Self Service release notes</a><p class=\"shortdesc\">Version history for the Customer Life Cycle Management Self Service application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-customer-lifecycle-mgmt-workflows.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-customer-lifecycle-mgmt-workflows.html\">Customer Life Cycle Management Workflows release notes</a><p class=\"shortdesc\">Version history for the Customer Life Cycle Management Workflows application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-customer-service-case-types.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-customer-service-case-types.html\">Customer Service Case Types release notes</a><p class=\"shortdesc\">Version history for the Customer Service Case Types application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-cust-service-install-base-characteristics.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-cust-service-install-base-characteristics.html\">Customer Service Install Base Characteristics release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Customer Service</span> Install Base Characteristics application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-customer-service-install-base-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-customer-service-install-base-mgmt.html\">Customer Service Install Base Management release notes</a><p class=\"shortdesc\">Version history for the Customer Service Install Base Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-customer-service-portal.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-customer-service-portal.html\">Customer Service Portal release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Customer Service</span> Portal on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-customer-service-spm.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-customer-service-spm.html\">Customer Service with Service Portfolio Management (SPM) release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Customer Service</span> with <span class=\"ph\">Service Portfolio Management</span> (SPM) on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-dynamic-related-records-config-ws.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-dynamic-related-records-config-ws.html\">Dynamic Related Records for Configurable Workspace release notes</a><p class=\"shortdesc\">Version history for the Dynamic Related Records for <span class=\"ph\">Configurable Workspace</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-email-interaction-core.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-email-interaction-core.html\">Email Interaction Core release notes</a><p class=\"shortdesc\">Version history for the Email Interaction Core application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-email-interaction-csm.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-email-interaction-csm.html\">Email Interaction for CSM release notes</a><p class=\"shortdesc\">Version history for the Email Interaction for CSM application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-engagement-messenger.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-engagement-messenger.html\">Engagement Messenger release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Customer Service Management</span> <span class=\"ph\">Engagement Messenger</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-entitlements-verification.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-entitlements-verification.html\">Entitlements Verification release notes</a><p class=\"shortdesc\">Version history for the Entitlements Verification appliction on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-external-agent-mgmt-util-pack.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-external-agent-mgmt-util-pack.html\">External Agent Management Util Pack release notes</a><p class=\"shortdesc\">Version history for the External Agent Management Util Pack application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-field-service-contractor-mobile.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-field-service-contractor-mobile.html\">Field Service Contractor for mobile release notes</a><p class=\"shortdesc\">Version history for the CSM Field Service Contractor for mobile application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-guest-walkup-experience.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-guest-walkup-experience.html\">Guest Walk-up Experience for Customer Service release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Customer Service Management</span> Guest Walk-up Experience for Customer Service on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-guided-decisions.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-guided-decisions.html\">Guided Decisions release notes</a><p class=\"shortdesc\">Version history for the Guided Decisions applications on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-guided-decisions-experience.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-guided-decisions-experience.html\">Guided Decisions Experience release notes</a><p class=\"shortdesc\">Version history for the Guided Decisions Experience application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-guided-decisions-guidance.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-guided-decisions-guidance.html\">Guided Decisions - Guidance release notes</a><p class=\"shortdesc\">Version history for the Guided Decisions - Guidance applications on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-impact-value-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-impact-value-mgmt.html\">Impact Value Management - CSM release notes</a><p class=\"shortdesc\">Version history for the Impact Value Management - <span class=\"ph\">CSM</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-incident-mgmt-field-service.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-incident-mgmt-field-service.html\">Incident Management for Field Service release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Incident Management</span> for <span class=\"ph\">Field Service</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-interaction-control-component.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-interaction-control-component.html\">Interaction Control Component release notes</a><p class=\"shortdesc\">Version history for the Interaction Control Component application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-knowledge-api.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-knowledge-api.html\">Knowledge API release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Customer Service Management</span> <span class=\"ph\">Knowledge</span> API on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-now-assist.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-now-assist.html\">Now Assist for CSM release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Now Assist for CSM</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-omnichannel-callback.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-omnichannel-callback.html\">Omnichannel Callback for Customer Service Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Omnichannel Callback for Customer Service Management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-openframe.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-openframe.html\">Openframe release notes</a><p class=\"shortdesc\">Version history for the CSM Openframe application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-one-time-password-generator.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-one-time-password-generator.html\">One-time Password Generator release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Customer Service Management</span> One-time Password Generator on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-order-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-order-mgmt.html\">Order Management release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Order Management</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-order-mgmt-business-locations.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-order-mgmt-business-locations.html\">Order Management for Business Locations release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Order Management</span> for Business Locations application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-order-ops-case-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-order-ops-case-mgmt.html\">Order Operations Case Management release notes</a><p class=\"shortdesc\">Version history for the Order Operations Case Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-case-playbook-csm.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-case-playbook-csm.html\">Playbooks for Customer Service Management release notes</a><p class=\"shortdesc\">Version history for the Playbooks for Customer Service Management on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-proactive-customer-service-ops.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-proactive-customer-service-ops.html\">Proactive Customer Service Operations release notes</a><p class=\"shortdesc\">Version history for the Proactive Customer Service Operations application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-process-optimization-content-pack.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-process-optimization-content-pack.html\">Process Mining Content Pack for CSM release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Process Mining</span> Content Pack for CSM application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-quote-mgmt-business-locations.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-quote-mgmt-business-locations.html\">Quote Management for Business Locations release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Quote Management</span> for Business Locations application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-rec-actions.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-rec-actions.html\">Recommended Actions release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Recommended Actions</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-recommended-actions.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-recommended-actions.html\">Recommended Actions for Customer Service release notes</a><p class=\"shortdesc\">Version history for the Recommended Actions for Customer Service application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-recommended-actions-advanced.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-recommended-actions-advanced.html\">Recommended Actions - Advanced release notes</a><p class=\"shortdesc\">Version history for the Recommended Actions - Advanced application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-retail-operations-core.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-retail-operations-core.html\">Retail Core release notes</a><p class=\"shortdesc\">Version history for the Retail Core on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-retail-customer-complaint.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-retail-customer-complaint.html\">Retail Customer Complaint release notes</a><p class=\"shortdesc\">Version history for the Retail Customer Complaint application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-retail-hq-ops.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-retail-hq-ops.html\">Retail HQ Operations release notes</a><p class=\"shortdesc\">Version history for the Retail HQ Operations application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-retail-in-store-ops.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-retail-in-store-ops.html\">Retail In-Store Operations release notes</a><p class=\"shortdesc\">Version history for the Retail In-Store Operations application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-retail-mobile.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-retail-mobile.html\">Retail Mobile release notes</a><p class=\"shortdesc\">Version history for the Retail Mobile application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-retail-store-services.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-retail-store-services.html\">Retail Store Services release notes</a><p class=\"shortdesc\">Version history for the Retail Store Services application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-retail-task-mgmt-core.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-retail-task-mgmt-core.html\">Retail Task Management Core release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Retail Task Management Core</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-rma-case-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-rma-case-mgmt.html\">RMA Case Management release notes</a><p class=\"shortdesc\">Version history for the RMA Case Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-sales-agreement-data-model.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-sales-agreement-data-model.html\">Sales Agreement Data Model release notes</a><p class=\"shortdesc\">Version history for the CSM Sales Agreement Data Model application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-sales-agreement-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-sales-agreement-mgmt.html\">Sales Agreement Management release notes</a><p class=\"shortdesc\">Version history for the CSM Sales Agreement Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-voice.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-voice.html\">ServiceNow Voice for CSM release notes</a><p class=\"shortdesc\">Version history for the ServiceNow Voice for CSM application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-shift-planning-configurable-workspace.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-shift-planning-configurable-workspace.html\">Shift Planning for Configurable Workspace release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Customer Service Management</span> Shift Planning for Configurable Workspace on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-task-intel.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-task-intel.html\">Task Intelligence for Customer Service release notes</a><p class=\"shortdesc\">Version history for the Task Intelligence for Customer Service application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-task-plan-templates.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-task-plan-templates.html\">Task Plan Templates release notes</a><p class=\"shortdesc\">Version history for the Task Plan Templates application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-ui-components-cust-portals.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-ui-components-cust-portals.html\">UI Components for Customer Portals release notes</a><p class=\"shortdesc\">Version history for the CSM UI Components for Customer Portals application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-workforce-workspace-ui-components.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-workforce-workspace-ui-components.html\">Workforce Optimization Configurable Workspace UI Components release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Customer Service Management</span> Workforce Optimization Configurable Workspace UI Components on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-workforce-optimization-configurable-workspace.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-workforce-optimization-configurable-workspace.html\">Workforce Optimization for CSM Configurable Workspace release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Customer Service Management</span> <span class=\"ph\">Workforce Optimization</span> for <span class=\"ph\">CSM Configurable Workspace</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/csm/store-rn-csm-zoom-omnichannel-callback.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/csm/store-rn-csm-zoom-omnichannel-callback.html\">Zoom extension for Omnichannel Callback release notes</a><p class=\"shortdesc\">Version history for the Zoom extension for Omnichannel Callback on the <span class=\"ph\">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # ServiceNow Store - Customer Service Management release notes
The ServiceNow Store contains Customer Service Management applications.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| ---
title: ServiceNow Store - Customer Service Management release notes
description: The ServiceNow Store contains Customer Service Management applications.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
---
# ServiceNow Store - Customer Service Management release notes
The ServiceNow Store contains Customer Service Management applications.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-change-health-scan-content-pack.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-change-health-scan-content-pack.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/dev-ops/store-rn-devops-change-health-scan-content-pack.html | DevOps Change Health Scan Content Pack release notes | Version history for the DevOps Change Health Scan Content Pack application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - DevOps release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-change-health-scan-content-pack.html" id="bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-change-health-scan-content-pack.html"><body id="store-rn-devops-change-health-scan-content-pack"><main role="main"><article role="article" class="dita" id="store-rn-devops-change-health-scan-content-pack" aria-labelledby="title_store-rn-devops-change-health-scan-content-pack">
<h1 class="title topictitle1" id="title_store-rn-devops-change-health-scan-content-pack"><span class="ph">DevOps</span> Change Health Scan Content Pack release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">DevOps</span> Change Health Scan Content Pack application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-devops-change-health-scan-content-pack__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d583167e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 6.1.0 - August 2025</dt>
<dd class="dd">Changed: Enhanced user experience for DevOps Health scans in the DevOps Change Workspace.</dd>
<dt class="dt dlterm">Version 6.0.0 - May 2025</dt>
<dd class="dd" id="store-rn-devops-change-health-scan-content-pack__latest-store-rn-devops-change-health-scan-content-pack">
<ul class="ul">
<li class="li">Changed:<ul class="ul" id="store-rn-devops-change-health-scan-content-pack__ul_sjp_bdd_1fc">
<li class="li">Additional scans for DevOps Health Scan Content pack <ul class="ul" id="store-rn-devops-change-health-scan-content-pack__ul_c1m_bdd_1fc">
<li class="li">Additional set of proactive checks focused on problems that tend to occur before or after an upgrade along with catching configuration issues like plugin and version incompatibilities or pipelines that chronically
fail have been added.</li>
</ul>
</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.1.0 - February 2025</dt>
<dd class="dd">The DevOps Change Health Scan Content Pack app offers proactive health checks focused on DevOps Change Velocity. These checks help you identify and fix common
configuration or upgrade issues quickly, preventing the need for support tickets. You can choose to run the DevOps Change Velocity Health parent scan, which will execute all the checks available in the DevOps suite of scans, or
run each child suite individually which will execute the checks applicable to that child suite. Using the DevOps Change Velocity Health - Scheduled child suite, you can create a schedule to regularly trigger DevOps Health
instance suite scans even when you don't have an active session. And using the DevOps Change Velocity Health - On-demand suite, you can run the available DevOps Health scan checks on a specific target to obtain focused scan
results.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-change-health-scan-content-pack.html\" id=\"bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-change-health-scan-content-pack.html\"><body id=\"store-rn-devops-change-health-scan-content-pack\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-devops-change-health-scan-content-pack\" aria-labelledby=\"title_store-rn-devops-change-health-scan-content-pack\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-devops-change-health-scan-content-pack\"><span class=\"ph\">DevOps</span> Change Health Scan Content Pack release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">DevOps</span> Change Health Scan Content Pack application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-devops-change-health-scan-content-pack__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d583167e67\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 6.1.0 - August 2025</dt>\n <dd class=\"dd\">Changed: Enhanced user experience for DevOps Health scans in the DevOps Change Workspace.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-devops-change-health-scan-content-pack__latest-store-rn-devops-change-health-scan-content-pack\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-devops-change-health-scan-content-pack__ul_sjp_bdd_1fc\">\n <li class=\"li\">Additional scans for DevOps Health Scan Content pack <ul class=\"ul\" id=\"store-rn-devops-change-health-scan-content-pack__ul_c1m_bdd_1fc\">\n <li class=\"li\">Additional set of proactive checks focused on problems that tend to occur before or after an upgrade along with catching configuration issues like plugin and version incompatibilities or pipelines that chronically\n fail have been added.</li>\n </ul>\n </li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.0 - February 2025</dt>\n <dd class=\"dd\">The DevOps Change Health Scan Content Pack app offers proactive health checks focused on DevOps Change Velocity. These checks help you identify and fix common\n configuration or upgrade issues quickly, preventing the need for support tickets. You can choose to run the DevOps Change Velocity Health parent scan, which will execute all the checks available in the DevOps suite of scans, or\n run each child suite individually which will execute the checks applicable to that child suite. Using the DevOps Change Velocity Health - Scheduled child suite, you can create a schedule to regularly trigger DevOps Health\n instance suite scans even when you don't have an active session. And using the DevOps Change Velocity Health - On-demand suite, you can run the available DevOps Health scan checks on a specific target to obtain focused scan\n results.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # DevOps Change Health Scan Content Pack release notes
Version history for the DevOps Change Health Scan Content Pack application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.1.0 - August 2025
Changed: Enhanced user experience for DevOps Health scans in the DevOps Change Workspace.
#### Version 6.0.0 - May 2025
* Changed:
+ Additional scans for DevOps Health Scan Content pack
- Additional set of proactive checks focused on problems that tend to occur before or after an upgrade along with catching configuration issues like plugin and version incompatibilities or pipelines that chronically
fail have been added.
#### Version 5.1.0 - February 2025
The DevOps Change Health Scan Content Pack app offers proactive health checks focused on DevOps Change Velocity. These checks help you identify and fix common
configuration or upgrade issues quickly, preventing the need for support tickets. You can choose to run the DevOps Change Velocity Health parent scan, which will execute all the checks available in the DevOps suite of scans, or
run each child suite individually which will execute the checks applicable to that child suite. Using the DevOps Change Velocity Health - Scheduled child suite, you can create a schedule to regularly trigger DevOps Health
instance suite scans even when you don't have an active session. And using the DevOps Change Velocity Health - On-demand suite, you can run the available DevOps Health scan checks on a specific target to obtain focused scan
results.
| ---
title: DevOps Change Health Scan Content Pack release notes
description: Version history for the DevOps Change Health Scan Content Pack application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - DevOps release notes
---
# DevOps Change Health Scan Content Pack release notes
Version history for the DevOps Change Health Scan Content Pack application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.1.0 - August 2025
Changed: Enhanced user experience for DevOps Health scans in the DevOps Change Workspace.
#### Version 6.0.0 - May 2025
* Changed:
+ Additional scans for DevOps Health Scan Content pack
- Additional set of proactive checks focused on problems that tend to occur before or after an upgrade along with catching configuration issues like plugin and version incompatibilities or pipelines that chronically
fail have been added.
#### Version 5.1.0 - February 2025
The DevOps Change Health Scan Content Pack app offers proactive health checks focused on DevOps Change Velocity. These checks help you identify and fix common
configuration or upgrade issues quickly, preventing the need for support tickets. You can choose to run the DevOps Change Velocity Health parent scan, which will execute all the checks available in the DevOps suite of scans, or
run each child suite individually which will execute the checks applicable to that child suite. Using the DevOps Change Velocity Health - Scheduled child suite, you can create a schedule to regularly trigger DevOps Health
instance suite scans even when you don't have an active session. And using the DevOps Change Velocity Health - On-demand suite, you can run the available DevOps Health scan checks on a specific target to obtain focused scan
results.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-change-velocity.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-change-velocity.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/dev-ops/store-rn-devops-change-velocity.html | DevOps Change Velocity release notes | Version history for the DevOps Change Velocity application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - DevOps release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-change-velocity.html" id="bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-change-velocity.html"><body id="store-rn-devops-change-velocity"><main role="main"><article role="article" class="dita" id="store-rn-devops-change-velocity" aria-labelledby="title_store-rn-devops-change-velocity">
<h1 class="title topictitle1" id="title_store-rn-devops-change-velocity"><span class="ph">DevOps</span> Change Velocity release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">DevOps</span> Change Velocity application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-devops-change-velocity__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d145870e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 6.1.0 - August 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-change-velocity__ul_zgl_tlv_zfc">
<li class="li">New:<ul class="ul" id="store-rn-devops-change-velocity__ul_hgv_vlv_zfc">
<li class="li">Import based evidence collection framework<ul class="ul" id="store-rn-devops-change-velocity__ul_jpz_vlv_zfc">
<li class="li">Improve instance efficiency by skipping step-level pipeline processing for accelerated change management and evidence collection for GitHub and Azure DevOps (ADO) orchestration tools.</li>
</ul></li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-devops-change-velocity__ul_sdr_xlv_zfc">
<li class="li">Support for MID Server cluster<ul class="ul" id="store-rn-devops-change-velocity__ul_j4t_xlv_zfc">
<li class="li">Improve load balancing and failover protection by selecting a MID Server cluster when connecting to a tool instance associated with a MID Server cluster. This configuration enables multiple MID Servers
with relevant capabilities to be grouped.</li>
</ul></li>
<li class="li">Improved UX for DevOps Change health scans<ul class="ul" id="store-rn-devops-change-velocity__ul_dl5_ylv_zfc">
<li class="li">Run health scans and analyze findings efficiently in the DevOps Change workspace with an intuitive and user-friendly interface.</li>
</ul></li>
<li class="li">Pipeline association for GitHub Actions<ul class="ul" id="store-rn-devops-change-velocity__ul_dfp_zlv_zfc">
<li class="li">When onboarding GitHub Actions pipelines (workflows) through the App onboarding catalog or the onboarding APIs, now only the selected pipelines are associated with the DevOps app. If no pipeline is
selected, all pipelines within the specified repository are associated.</li>
</ul></li>
<li class="li">Tool connection check status<ul class="ul" id="store-rn-devops-change-velocity__ul_jxq_1mv_zfc">
<li class="li">If a tool is marked as Disconnected because of a system-generated failure during an unsuccessful connection check, any subsequent successful check automatically updates the connection status to
Connected. If you manually disconnect the tool, the tool status remains Disconnected even if there’s a subsequent successful connection check.</li>
</ul></li>
<li class="li">New roles for vulnerability integration<ul class="ul" id="store-rn-devops-change-velocity__ul_zpv_cmv_zfc">
<li class="li">The sn_vul.app_sec_manager role is added to the DevOps Tool Owner [sn_devops.tool_owner] role when the DevOps Vulnerability Integrations plugin (sn_devops_vul_ints) is installed.</li>
<li class="li">The sn_vul_veracode.configure_integration role is added to the DevOps Tool Owner [sn_devops.tool_owner] role when the Vulnerability Response Integration with Veracode plugin (sn_vul_veracode) is
installed.</li>
</ul></li>
<li class="li">Support for multiple test summaries in single Azure DevOps pipeline step<ul class="ul" id="store-rn-devops-change-velocity__ul_q44_dmv_zfc">
<li class="li">When a step in an Azure DevOps pipeline has multiple test summaries, the pipeline may get stuck waiting indefinitely. This update ensures that such wait states are resolved efficiently.</li>
</ul></li>
<li class="li">GitHub pipeline rename<ul class="ul" id="store-rn-devops-change-velocity__ul_v1z_2mv_zfc">
<li class="li">Previously, renaming a GitHub workflow caused event processing to be ignored.Now, DevOps Change Velocity stores the context of individual GitHub workflow runs and updates pipeline names prior to event
processing.</li>
</ul></li>
<li class="li">Improvements to Agile 2.0 Story-Release syncing <ul class="ul" id="store-rn-devops-change-velocity__ul_w43_fmv_zfc">
<li class="li">Previously, unmapped or changed releases in Agile 2.0 Stories did not have outdated mappings removed, leading to inaccurate story lists for each release. With this update, only correct Story-to-Release
mappings will be kept.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 6.0.0 - May 2025</dt>
<dd class="dd" id="store-rn-devops-change-velocity__latest-store-rn-devops-change-velocity">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-devops-change-velocity__ul_n2j_zcd_1fc">
<li class="li">Bitbucket cloud tool integration with ServiceNow <ul class="ul" id="store-rn-devops-change-velocity__ul_w2j_zcd_1fc">
<li class="li">Integrate the Bitbucket Cloud coding tool with DevOps Change Velocity, enabling ServiceNow to connect, discover, import, and process real-time repository events.</li>
</ul>
</li>
</ul></li>
<li class="li">Changed<ul class="ul" id="store-rn-devops-change-velocity__ul_l4d_1dd_1fc">
<li class="li">Additional scans for DevOps Health Scan Content pack <ul class="ul" id="store-rn-devops-change-velocity__ul_qc1_1dd_1fc">
<li class="li">Additional set of proactive checks focused on problems that tend to occur before or after an upgrade along with catching configuration issues like plugin and version incompatibilities or pipelines that
chronically fail have been added.</li>
</ul>
</li>
<li class="li">Bitbucket Server and Data Center tool integration with ServiceNow <ul class="ul" id="store-rn-devops-change-velocity__ul_rjk_1dd_1fc">
<li class="li">Improved support for Bitbucket Server and Data Center by enabling Pull Request functionality.</li>
</ul>
</li>
<li class="li">Secure token for Rally Integration User <ul class="ul" id="store-rn-devops-change-velocity__ul_z2p_1dd_1fc">
<li class="li">Rally integration now supports a more secure integration user token, instead of basic auth for integration user, and is now consistent with the remaining planning tool integrations.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.1.0 - February 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-change-velocity__ul_ccz_tnw_c2c">
<li class="li">New:<ul class="ul" id="store-rn-devops-change-velocity__ul_jhx_ynw_c2c">
<li class="li">Support for proactive health scans<ul class="ul" id="store-rn-devops-change-velocity__ul_yvt_xnw_c2c">
<li class="li">Detect anomalies and issues in your DevOps Change Velocity instance by using a suite of proactive checks. These checks can help you identify problems that are not obvious in the product UI but can easily
be detected through table scans. They are either Scheduled or On-Demand in nature, based on the type of check.</li>
</ul></li>
<li class="li">Harness tool integration with ServiceNow<ul class="ul" id="store-rn-devops-change-velocity__ul_e4n_ynw_c2c">
<li class="li">Integrate the Harness orchestration tool with DevOps Change Velocity. This integration enables you to connect, discover, import, process real-time events, and integrate CI/CD with change in ServiceNow
for Harness pipelines.</li>
</ul></li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-devops-change-velocity__ul_ons_24w_c2c">
<li class="li">Simplified onboarding of orchestration tools that are not supported in the base system<ul class="ul" id="store-rn-devops-change-velocity__ul_y2t_d4w_c2c">
<li class="li">The simplified generic framework provides you an easy-to-use solution to integrate custom orchestration tools with ServiceNow DevOps Change Velocity, requiring minimal knowledge of the platform. It
reduces the complexity of integration by lowering the amount of custom coding needed and by simplifying the overall process for both customers and partners. By streamlining the onboarding of new
orchestration tools, the framework enables faster adoption, smoother scaling, and easier onboarding of additional teams. This enables you to experience fewer integration challenges, speeding up the user
adoption process and reducing friction during the transition. This generic framework supports the integration of any orchestration tool not natively supported by ServiceNow in the base system.</li>
</ul></li>
<li class="li">Custom fields for planning tool integration<ul class="ul" id="store-rn-devops-change-velocity__ul_znx_d4w_c2c">
<li class="li">Bring in additional custom fields for work items and thereby experience enhanced configurability of planning tools supported in the base system by DevOps Change Velocity.</li>
</ul></li>
<li class="li">Enhanced lead time calculation<ul class="ul" id="store-rn-devops-change-velocity__ul_kb2_24w_c2c">
<li class="li">Lead time calculation now considers Artifacts/Packages registered as part of Pipeline Execution and is calculated based on commits associated with it.</li>
</ul></li>
<li class="li">Improved in-product guidance for effective self-service adoption<ul class="ul" id="store-rn-devops-change-velocity__ul_kwg_24w_c2c">
<li class="li">Improved user experience by adding documentation or navigation to external documentation at various places in workspace.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.0 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-devops-change-velocity__ul_kkb_xy2_ddc">
<li class="li">OAuth 2.0 authentication for Azure DevOps (ADO) <ul class="ul" id="store-rn-devops-change-velocity__ul_zkb_xy2_ddc">
<li class="li">Use OAuth 2.0 authentication to connect your Azure DevOps tool with DevOps Change Velocity ensuring a more secure authentication method.</li>
</ul>
</li>
<li class="li">OAuth 2.0 authentication for Jira Cloud <ul class="ul" id="store-rn-devops-change-velocity__ul_alb_xy2_ddc">
<li class="li">Use OAuth 2.0 authentication to connect your Jira Cloud tool with DevOps Change Velocity ensuring a more secure authentication method.</li>
</ul>
</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-devops-change-velocity__ul_jw1_zy2_ddc">
<li class="li">Generalized Docker container solution to support any orchestration tool <ul class="ul" id="store-rn-devops-change-velocity__ul_m35_xy2_ddc">
<li class="li">Use the generalized and extensible Docker container solution to integrate any orchestration tool with DevOps Change Velocity for invoking pipeline actions like change request creation and collecting
relevant DevOps data without having to rely on tool-specific plugins or extensions.</li>
</ul></li>
<li class="li">Simplified onboarding of Planning tools that are not supported in the base system <ul class="ul" id="store-rn-devops-change-velocity__ul_tbb_yy2_ddc">
<li class="li">Integrate planning tools that are not supported in the base system by using transformer rules. GitLab Issues is now available as one of the planning tools and is built leveraging this new approach, so
you can discover plans, import work items, and configure webhooks for work items (issues) in GitLab.</li>
</ul>
</li>
<li class="li">Improved manual DevOps change creation experience by enabling the association of work items directly <ul class="ul" id="store-rn-devops-change-velocity__ul_fkh_yy2_ddc">
<li class="li">Add work items data in a manually created DevOps change request in Service Operations Workspace for ITSM.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.1.0 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-devops-change-velocity__ul_rc2_vwh_ccc">
<li class="li">Improved journey to full change automation using models <ul class="ul" id="store-rn-devops-change-velocity__ul_h22_vwh_ccc">
<li class="li">In-product guidance to leverage DevOps change models and easily create DevOps changes without disruption of your change process in the DevOps Change Workspace.</li>
<li class="li">Fast-track your change process by using a new DevOps Simplified change model, which doesn't contain the Assess state. Change approval for this model is based on the DevOps Simplified Model Change
policy.</li>
<li class="li">Approval policy is manual by default for the corresponding DevOps and DevOps Simplified change models.</li>
<li class="li">The new Change DevOps Update execution state flow in the DevOps model is now used to send a callback to the third-party orchestration tool.</li>
</ul>
</li>
<li class="li">DevOps data for Change traceability in Service Operations Workspace (SOW) <ul class="ul" id="store-rn-devops-change-velocity__ul_i22_vwh_ccc">
<li class="li">Add and edit DevOps data in a manually created change request in Service Operations Workspace for a unified change request experience in both DevOps Change Workspace and Service Operations
Workspace.</li>
<li class="li">View the DevOps summary card in the Overview tab of the SOW Workspace for all the change states (New, Assess, Authorize, Schedule, Implement, Review and Close). You can add or edit data on the DevOps
summary card for DevOps change requests created manually.</li>
</ul>
</li>
<li class="li">Note: This feature is only available for the Xanadu release.</li>
</ul></li>
<li class="li">Awareness of DevOps change to Change managers in SOW Admin center for` configuration<ul class="ul" id="store-rn-devops-change-velocity__ul_cxy_wwh_ccc">
<li class="li">ServiceNow admins can now see a navigation link to the DevOps Change Workspace if it is installed, and the Get App link which enables them to install DevOps Change Velocity (DCV) if not already installed (only
applicable for ITSM Pro or if DCV is available for installing).</li>
<li class="li">Note: This feature is only available for the Xanadu release.</li>
</ul></li>
<li class="li">
<ul class="ul" id="store-rn-devops-change-velocity__ul_ezw_hxh_ccc">
<li class="li">Awareness of DevOps change in Adoption Blueprints <ul class="ul" id="store-rn-devops-change-velocity__ul_fzw_hxh_ccc">
<li class="li">A new adoption blueprint, "Modernize your change management process", is now available in Admin Center Adoption Blueprints that gives ServiceNow admins a walk through on how they can adopt the required
capabilities to allow their change process to dynamically scale without compromising stability and governance.</li>
</ul></li>
<li class="li">Note: This feature is only available for the Xanadu release.</li>
</ul>
</li>
<li class="li">Awareness of DevOps change to ServiceNow admins in the Change management setup <ul class="ul" id="store-rn-devops-change-velocity__ul_mxz_3xh_ccc">
<li class="li">The new Change Management configuration in SOW Admin Center highlights features that could be used by Change Admins and Managers to modernize their change management journey such as change models, risk and
success scores, approval policies and DevOps, which thereby serves as a one stop shop for customers looking for guidance on how to modernize change.</li>
<li class="li">Note: This feature is only available for the Xanadu release.</li>
</ul>
</li>
<li class="li">Changed:<ul class="ul" id="store-rn-devops-change-velocity__ul_srw_1xh_ccc">
<li class="li">DevOps Change Request Manual Approval Flow trigger change<ul class="ul" id="store-rn-devops-change-velocity__ul_exn_bxh_ccc">
<li class="li">The DevOps Change Request Manual Approval flow wont trigger for DevOps change requests whose model is a base system DevOps change model (DevOpsorDevOpssimplified) to avoid conflicts and errors.</li>
</ul></li>
<li class="li">Support reruns with GitHub Actions<ul class="ul" id="store-rn-devops-change-velocity__ul_s2z_cxh_ccc">
<li class="li">Rerunning of failed jobs in GitHub Actions workflows is now supported with creating change requests.</li>
<li class="li">Reruns of any failed stage before or after or at the time of change creation is supported.</li>
</ul></li>
<li class="li">Support API_KEY for Jira Server: The API_KEY authentication method is now available for Jira Server, aligning it with the existing support already available for Jira Cloud.</li>
<li class="li">Persist branch details in pipeline execution to determine commits from artifacts and packages <ul class="ul" id="store-rn-devops-change-velocity__ul_bkp_dxh_ccc">
<li class="li">A new column is now added to the pipeline execution table to reference the branch table and enable filtering by branch to ensure right commits get associated to a change when users work on multiple
versions of an artifact simultaneously.</li>
<li class="li">Enhanced the commit calculation logic for Artifact version to filter by branch.</li>
<li class="li">The commit association logic for packages has been changed to show all the commits that are being deployed as part of a package, including the commits from previous artifact versions that have not been
deployed, but only on the same branch</li>
</ul>
</li>
<li class="li">Removed:<ul class="ul" id="store-rn-devops-change-velocity__ul_r1g_ywh_ccc">
<li class="li">To make the Change - DevOps Implement flow of the DevOps model more suitable for DevOps changes, change tasks are no longer automatically created.</li>
<li class="li">The DevOps Change Request Minimal Automation Approval Flow and DevOps Change Request Advanced Automation Approval flows won't trigger for DevOps change requests whose model is a base system DevOps change
model (DevOpsorDevOpssimplified) to avoid conflicts and errors.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.0 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-devops-change-velocity__ul_yjc_z34_2bc">
<li class="li">Custom orchestration tool integration support <ul class="ul" id="store-rn-devops-change-velocity__ul_flc_z34_2bc">
<li class="li">Integrate DevOps Change Velocity with any orchestration tool that is not supported inthe base system.</li>
</ul>
</li>
<li class="li">Improved onboarding error handling and guardrails <ul class="ul" id="store-rn-devops-change-velocity__ul_glc_z34_2bc">
<li class="li">View improved error messages which helps you find the root cause of a problem whileonboarding (connection, discover, configure, or import) a tool.</li>
</ul>
</li>
<li class="li">Change request creation with errors in DevOps data retrieval <ul class="ul" id="store-rn-devops-change-velocity__ul_hlc_z34_2bc">
<li class="li">Enable change request creation even if there is an error in retrieving the DevOps datain a pipeline.</li>
</ul>
</li>
<li class="li">GitLab merge request / pull request support <ul class="ul" id="store-rn-devops-change-velocity__ul_ilc_z34_2bc">
<li class="li">Manage GitLab pipelines pull requests for GitLab coding source from ServiceNow DevOps.</li>
</ul>
</li>
<li class="li">JFrog Artifactory support for GitHub Actions, Azure DevOps, and GitLab <ul class="ul" id="store-rn-devops-change-velocity__ul_jlc_z34_2bc">
<li class="li">Import the artifact data published to JFrog Artifactory for GitHub Actions, Azure DevOps, and GitLab pipeline executions.</li>
</ul>
</li>
<li class="li">Multiple ServiceNow DevOps configurations in the same Jenkins instance <ul class="ul" id="store-rn-devops-change-velocity__ul_klc_z34_2bc">
<li class="li">Configure multiple ServiceNow DevOps connections in one Jenkins Server.</li>
</ul>
</li>
</ul></li>
<li class="li">Changed:</li>
<li class="li">
<ul class="ul" id="store-rn-devops-change-velocity__ul_vvr_z34_2bc">
<li class="li">Jira Cloud support <ul class="ul" id="store-rn-devops-change-velocity__ul_wvr_z34_2bc">
<li class="li">Onboard Jira Cloud to DevOps Change Velocity in addition to Jira On-premises.</li>
</ul>
</li>
<li class="li">GitLab Docker Container improvements <ul class="ul" id="store-rn-devops-change-velocity__ul_xvr_z34_2bc">
<li class="li">Retrieve and update change request details associated with a GitLab pipeline and publish unit test results. Automatically updating the close code, based on the overall pipeline execution status for
simple GitLab pipelines is also supported.</li>
</ul>
</li>
<li class="li">DevOps Workspace improvements <ul class="ul" id="store-rn-devops-change-velocity__ul_yvr_z34_2bc">
<li class="li">The Tools module now has three list groups - All, Status, and Capability.</li>
<li class="li">Test Results and Software Quality functionalities are now available in the List module for easy navigation.</li>
<li class="li">You can create your own lists in the "My Lists" section.</li>
<li class="li">System health, Integrations and Advanced (earlier called as Troubleshooting) are now available in the Admin module.</li>
</ul>
</li>
<li class="li">DevOps Insights improvements <ul class="ul" id="store-rn-devops-change-velocity__ul_zvr_z34_2bc">
<li class="li">Use the Insights dashboard in the DevOps Workspace as part of the Next Experience, with newer and relevant indicators/widgets such as Deployment success rate and Failed Deployments along with safeguards
and better filtering.</li>
<li class="li">DevOps Standard Insights on platform has been deprecated for all new DevOps users.</li>
<li class="li">Platform (record producer) users are now redirected to the workspace to create tools or apps. Release/legacy users can still directly go to the platform URL to create tools or apps in the platform
through the "Create New (legacy)" and "Create App (legacy)" options.</li>
</ul></li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.1.0 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-devops-change-velocity__ul_dqd_3fn_21c">
<li class="li">GitLab integration with Docker Container <ul class="ul" id="store-rn-devops-change-velocity__ul_wsd_3fn_21c">
<li class="li">Integration of GitLab with ServiceNow DevOps has been simplified using Docker Container which is published to DockerHub. This supports ServiceNow DevOps CHG creation, SonarQube integration with GitLab
pipelines, and registering artifacts and package creation with ServiceNow DevOps.</li>
</ul></li>
<li class="li">GitHub Issues integration<ul class="ul" id="store-rn-devops-change-velocity__ul_ss3_rgn_21c">
<li class="li">GitHub now supports the Plan capability with GitHub Issues integration in addition to the code and orchestration capabilities. GitHub Issues of the repository can also be discovered and linked with the
GitHub commits and persisted in the ServiceNow DevOps CHG, which can be used for policy decisions of ServiceNow DevOps CHG acceleration.</li>
</ul></li>
<li class="li">Supported various unit test types for GitHub Actions<ul class="ul" id="store-rn-devops-change-velocity__ul_ot4_y2n_21c">
<li class="li">Automatically publish test results of various unit test tool reports like NUnit, pytest, jest, JUnit, XUnit without any custom API calls to publish to the ServiceNow DevOps CHG.</li>
</ul></li>
<li class="li">Improved error logging and handling with ServiceNow DevOps extensions<ul class="ul" id="store-rn-devops-change-velocity__ul_shc_tgn_21c">
<li class="li">ServiceNow DevOps extensions published for GitHub Custom Actions, Jenkins plugins, ADO extensions now have improved error logging and handling for easier troubleshooting.</li>
</ul></li>
<li class="li">Guided change automation experience<ul class="ul" id="store-rn-devops-change-velocity__ul_hjr_sgn_21c">
<li class="li">Better in-product guidance is now provided on the various ways to leverage DevOps changes and how to easily adopt DevOps changes without complete disruption of your change process. A stepper guides you
to automate DevOps change creation. You can check the connection status of a tool while selecting a pipeline on the stepper and you are also alerted before proceeding to the next step. Two new state
transition flows: Change - DevOps - New and Change - DevOps Schedule, for DevOps change model are introduced to move and track changes through these states. The DevOpsChangeRelationshipHelper script has
been introduced to retrieve data associated with a change request based on the specified relation type.</li>
</ul></li>
<li class="li">Changed error handling for DevOps change request flows<ul class="ul" id="store-rn-devops-change-velocity__ul_nzq_tgn_21c">
<li class="li">You can view errors corresponding to a change request in the worknotes of the change request and in the console logs of the pipeline tool when a business rule or data policy causes an issue while
updating a change in the DevOps Change Request Manual Approval, DevOps Change Request Minimal Automation Approval, or DevOps Change Request Advanced Automation Approval flows.</li>
</ul></li>
<li class="li">Handling of Azure DevOps and GitHub API rate limiting<ul class="ul" id="store-rn-devops-change-velocity__ul_w5v_tgn_21c">
<li class="li">When Azure DevOps or GitHub API rate limits are exceeded, DevOps Change Velocity will defer processing of new events until GitHub throttling has subsided to handle large volumes of data.</li>
</ul></li>
<li class="li">Support pagination in Discover import requests for pipelines, repos, plans for Azure DevOps and GitHub<ul class="ul" id="store-rn-devops-change-velocity__ul_gsb_dfn_21c">
<li class="li">Data is now retrieved from 3rd party tools in batches (paginated way). This will help you to scale by onboarding many teams having large volumes of data.</li>
</ul></li>
<li class="li">Removal of Connection Admin and Flow Designer roles for DevOps Admin & Tool Owner<ul class="ul" id="store-rn-devops-change-velocity__ul_phx_dfn_21c">
<li class="li">Visibility and editing capabilities of DevOps Admins and Tool Owners has been limited by removing the Flow Designer and Connection Admin roles for these users.</li>
</ul></li>
<li class="li">Changes to artifacts and packages<ul class="ul" id="store-rn-devops-change-velocity__ul_bvc_ffn_21c">
<li class="li">The overall experience with adoption, implementation, and error handling for artifacts and packages has been improved.</li>
</ul></li>
<li class="li">GitLab notification processing improvements<ul class="ul" id="store-rn-devops-change-velocity__ul_ud4_gfn_21c">
<li class="li">Scalability has been improved with seamless handling of GitLab events.</li>
</ul></li>
<li class="li">SonarQube Integration changes<ul class="ul" id="store-rn-devops-change-velocity__ul_l4y_gfn_21c">
<li class="li">SonarQube overall quality gate status for the scan summary is now supported and SonarQube integration with GitLab pipelines is also supported using ServiceNow DevOps Gitlab Docker Container.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.0 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-devops-change-velocity__ul_ajf_sbf_2zb">
<li class="li">Minimal Automated DevOps Change Approval.</li>
<li class="li">Studio support to DevOps Change Velocity.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-devops-change-velocity__ul_l1v_sbf_2zb">
<li class="li">Renamed existing DevOps change flows appropriately.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-devops-change-velocity__ul_pxb_xwy_dyb">
<li class="li">Security framework<ul class="ul" id="store-rn-devops-change-velocity__ul_uzd_5zy_dyb">
<li class="li">A new integration framework and data model has been added specifically for application security tools. It is an extensible framework that also allows you to create custom integrations with any
application security tools.</li>
</ul></li>
<li class="li">Veracode support<ul class="ul" id="store-rn-devops-change-velocity__ul_m43_5zy_dyb">
<li class="li">Connect Veracode that is integrated with your CI/CD pipelines to DevOps Change Velocity to retrieve security scan results. This helps you determine how vulnerable your code is. Veracode scans that are
configured on GitHub Actions, Jenkins, and Azure DevOps pipelines are supported in the base system. You can view the security scan results either in the related list of a Change Request or the Task
Execution of the pipeline in your ServiceNow instance or in the Pipeline UI. You can use security results in defining change policies and conditions for change automation.</li>
</ul></li>
<li class="li">Multimodal support<ul class="ul" id="store-rn-devops-change-velocity__ul_eh4_5zy_dyb">
<li class="li">Multimodal change is a new change management feature that allows better flexibility in defining change models or processes to reflect modern development practices. DevOps supports this new feature using
which you can create change models with states and rules that determine the transitions between the states to deliver "fit for purpose" change models with a suite of succinct flows and flow actions built
in Flow designer. With DevOps change models, change teams can now selectively transition to a wide range of models that are fully optimized for their specific use cases.</li>
</ul></li>
<li class="li">Secure token authentication for Integration user<ul class="ul" id="store-rn-devops-change-velocity__ul_xvt_5zy_dyb">
<li class="li">Azure DevOps, Jenkins, and GitHub Actions now support token-based authentication for the integration user. Jenkins supports both basic auth and token authentication to make it compatible with DevOps
Config.</li>
</ul></li>
<li class="li">Run commits for GitHub Actions and Azure DevOps<ul class="ul" id="store-rn-devops-change-velocity__ul_y3z_5zy_dyb">
<li class="li">Increase traceability by capturing the full list of run commits for a change in GitHub Actions and Azure DevOps.</li>
</ul></li>
<li class="li">Workspace changes for onboarding and insights<ul class="ul" id="store-rn-devops-change-velocity__ul_s52_vzy_dyb">
<li class="li">This includes validating the installation of ServiceNow DevOps extension in Azure DevOps before configuring webhooks, automatically importing pipeline steps when going through change automation setup,
info icons for DevOps Insights widgets, and better visuals for flow and accelerate metric score widgets for DevOps Insights.</li>
</ul></li>
<li class="li">Logging CHG state transitions within orchestration tool and Policy Condition details<ul class="ul" id="store-rn-devops-change-velocity__ul_swk_vzy_dyb">
<li class="li">Change information such as Change Number, State, Assignment Group, Approvers, Planned Start/End date is displayed in the console logs of Azure DevOps pipelines and GitHub Action workflows, while the
pipeline or workflow is pending change approval. The ServiceNow DevOps application is polled at regular intervals and if there is any difference in the change information, it is logged directly in the
console logs, thereby minimizing the hops to ServiceNow instance. The details of the Policy Condition, which failed, are also logged in the console of the orchestration tool.</li>
</ul></li>
<li class="li">Get and update DevOps Change Request details<ul class="ul" id="store-rn-devops-change-velocity__ul_nkr_vzy_dyb">
<li class="li">Get and update change request details associated with an Azure DevOps pipeline and GitHub Action workflow, by using the ServiceNow DevOps extension from Azure DevOps and GitHub Action marketplace. These
extensions or custom actions can be used to get the change, update the change, and close the change as required, by passing in the needed attributes.</li>
</ul></li>
<li class="li">GitHub Action Deployment Gates<ul class="ul" id="store-rn-devops-change-velocity__ul_vpx_vzy_dyb">
<li class="li">ServiceNow DevOps Change Velocity now supports GitHub Action Deployment Gates for its environments. By integrating this feature with ServiceNow DevOps, developers can enforce quality gates on every
deployment environment in GitHub Actions and get the change details from within the Deployment Protection Rule console logs of GitHub Actions along with the progress of the change states as approved or
rejected.</li>
</ul></li>
<li class="li">Configure webhooks manually<ul class="ul" id="store-rn-devops-change-velocity__ul_zhc_wzy_dyb">
<li class="li">You can now choose to configure webhooks manually rather than configuring it automatically from ServiceNow DevOps Change Velocity. You can use this feature to access the token and sysid. Using this
information, the tool admin within your organization can configure the webhooks manually. It is accessible only for DevOps Admin and Tool owner roles.</li>
</ul></li>
<li class="li">ServiceNow DevOps connection and credential<ul class="ul" id="store-rn-devops-change-velocity__ul_zfh_wzy_dyb">
<li class="li">The initial setup of ServiceNow DevOps Change Velocity by ServiceNow Admins has been simplified. The task of setting up the integration user with basic auth credentials is not required anymore.
CreateDevOpsTool alias setup has been removed.</li>
</ul></li>
<li class="li">Optimal handling of ServiceNow DevOps events to improve performance<ul class="ul" id="store-rn-devops-change-velocity__ul_d24_wzy_dyb">
<li class="li">ServiceNow DevOps will filter out ignorable events before they trigger a Flow execution. This will improve the performance of event handling and flow designer execution bandwidth for significant events,
thereby improving the overall response time. This also allows DevOps admins to add tool webhooks with a broader scope without impacting system performance.</li>
</ul></li>
</ul></li>
<li class="li">Major fixes.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.38.0 - May 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changes:<ul class="ul" id="store-rn-devops-change-velocity__ul_uxx_dxy_dyb">
<li class="li">Azure DevOps organization support<ul class="ul" id="store-rn-devops-change-velocity__ul_t55_wzy_dyb">
<li class="li">Connect a tool to Azure DevOps directly at the organizational level. Projects within the organization are discovered automatically. You can configure webhooks for multiple projects at once and easily
update credentials at the organization level. This removes the need to connect a tool per ADO project.</li>
</ul></li>
<li class="li">Group access for tools and applications<ul class="ul" id="store-rn-devops-change-velocity__ul_sgz_wzy_dyb">
<li class="li">Control access to tools and applications by adding user groups to the Maintained by field. Users belonging to the groups added can access only that tool or app, and can edit them only if their roles
allow it. A new role, DevOps tool owner, has been introduced. Users with this role can only connect tools and will not have access to additional DevOps admin capabilities like system properties.</li>
</ul></li>
<li class="li">Automatically retrieve pipeline steps when associating to an app<ul class="ul" id="store-rn-devops-change-velocity__ul_kx2_xzy_dyb">
<li class="li">While associating a pipeline with an app, the pipeline steps are also retrieved during import. No longer a requirement to run a pipeline once for the steps to be mapped in ServiceNow DevOps.</li>
</ul></li>
<li class="li">Changed error messaging<ul class="ul" id="store-rn-devops-change-velocity__ul_nkj_xzy_dyb">
<li class="li">Improved error messages are displayed in Inbound events and Import requests to help find the root cause of a problem for real-time notifications. Error messages identify relevant active problems,
highlight specific issues, and explain how to mitigate them.</li>
</ul></li>
<li class="li">Credentials expiry notification<ul class="ul" id="store-rn-devops-change-velocity__ul_tqn_xzy_dyb">
<li class="li">Admins and tool owners will be notified when tool credentials expire or are about to expire. They will be alerted through email, universal task, notification bell icon and a message on the tool record.
This prevents any loss of data.</li>
</ul></li>
<li class="li">Last event received<ul class="ul" id="store-rn-devops-change-velocity__ul_dks_xzy_dyb">
<li class="li">Alert DevOps admins when events were being last received to caution them about any possible issue that might occur with their tool connection. The Last event received field in the tool record will help
in easily troubleshooting any connection issues. You can set the number of days to display warning or critical alerts in the Last event received field in the tool record when events were not being
received.</li>
</ul></li>
<li class="li">Logging change status while pipeline is pending decision to resume execution:<ul class="ul" id="store-rn-devops-change-velocity__ul_ply_xzy_dyb">
<li class="li">Change information such as, Change Number, State, Assignment Group, Approvers, Planned Start/End date is displayed in the console logs of Jenkins and GitHub Actions, while the pipeline/workflow is
pending for change approval. The ServiceNow DevOps application is polled at regular intervals and if there is any difference in the change information, it is logged directly in the console logs, thereby
minimizing the hops to ServiceNow instance.</li>
</ul></li>
</ul></li>
</ul>
<p class="p">Fixed:</p>
<ul class="ul">
<li class="li">GitHub: The Discover action fails if an already discovered repository is deleted in GitHub.</li>
<li class="li">User with the "sn_devops.viewer" role from DevOps Change is able to see the DevOps Config workspace link.</li>
<li class="li">SonarQube/SonarCloud: In a change request, the non-admin software quality summary record is overriden by next record instead of creating a new summary record.</li>
<li class="li">Change creation fails if data policies are present on change attributes.</li>
<li class="li">Unable to edit default view of the Change Request related list when DevOps Change Velocity is installed.</li>
<li class="li">Azure DevOps: When step type is not prod deploy, the Workitem and Commits related lists for change display incorrect entries.</li>
<li class="li">Jira: Duplicate workitems are created if an issue is updated immediately after creation.</li>
<li class="li">User with DevOps Viewer role cannot access KPI analytics for all Insights widgets in workspace.</li>
<li class="li">If a commit is processed in DevOps, deleted in DevOps and then re-commited from GitHub then committer details for the commit are not persisted.</li>
<li class="li">Incorrect # of tests displayed in Application activity last 30 days widget.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.37.0 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-change-velocity__ul_a1d_jyb_hwb">
<li class="li">Changed:<ul class="ul" id="store-rn-devops-change-velocity__ul_erp_jyb_hwb">
<li class="li">Improved error handling and guardrails</li>
<li class="li">Improved error messages to help find the root cause of a problem while onboarding (connection, discover, configure, or import) a tool. Error messages identify relevant active problems, highlight specific
issues, and explain how to mitigate them.</li>
<li class="li">DevOps Change Workspace changes<ul class="ul" id="store-rn-devops-change-velocity__ul_ipq_kyb_hwb">
<li class="li">Streamlined initial system setup for ServiceNow admins, which includes status of setup, improved identification of scope needed to complete, ability to set new passwords for account used for
configurating credential alias, extra validation, and more.</li>
<li class="li">App Owner role expansion, which includes the ability to modify pipeline steps to assign application services or to set up change automation. App owners can also click Discover for tools to associate any
new objects needed for their DevOps application. Changed tool administration which includes the ability to easily update credentials for every tool and check permissions for the given credentials.</li>
</ul></li>
<li class="li">Rally integration: Connect to the Broadcom Rally planning tool to import Rally planning objects such as epics, stories, bugs, and tasks into DevOps data as work items. The Rally integration supports discovery
of work items, configuring webhooks to send real-time data, and importing of historical data. Rally work items can be associated with commits used for change request acceleration.</li>
<li class="li">GitHub OAuth JWT Authentication: Secure authentication of GitHub tool connection is now supported using OAuth JWT (Json Web Tokens). OAuth-JWT authentication using private key generated in GitHub is now
supported.</li>
<li class="li">Get and update DevOps Change Request details: Get and update change request details associated with a Jenkins pipeline by running the snDevOpsGetChangeNumber and snDevOpsUpdateChangeInfo scripts respectively
in the Jenkins pipeline.</li>
<li class="li">DevOps Accelerate Metrics: Now also shown in Digital Portfolio Management workspace by business application.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-devops-change-velocity__ul_dwt_4yb_hwb">
<li class="li">DevOps Insights 1.36 application adds ACLs, which hides the Business Service and Business Application CIs in the CMDB.</li>
<li class="li">DevOps Subscription isn't adding the users with assigned role via an assignment group to the Participant table.</li>
<li class="li">Owner field is not getting populated when app is created via app onboarding.</li>
<li class="li">Jenkins Discover fails with large number of pipelines/jobs.</li>
<li class="li">When pipeline name is same across tools (eg Gitlab, Jenkins), pipeline executions of one tool is mapped to another tool.</li>
<li class="li">Branch details are missing for commit due to race condition when both tag and branch events get processed simultaneously.</li>
<li class="li">The 'Do you wish to configure?' checkbox is missing on service portal during App on-boarding.</li>
<li class="li">GitHub bulk commit processing persists more commits than required.</li>
<li class="li">For an Azure DevOps (ADO) pipeline with only one stage and change receipt enabled, the CR gets created with Actual Start date greater than Actual End date.</li>
<li class="li">Gitlab Discover populates only first 100 (value defined in the import.coding_tool.repos.per_page property) repos, pipelines.</li>
<li class="li">CI class name 'Package' created from DevOps package conflicts with CMDB CI OS package.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version (1.36.0) - November 2022</dt>
<dd class="dd">
<p class="p">Changes:</p>
<ul class="ul">
<li class="li">Updated error messaging <ul class="ul">
<li class="li">Improved error messages to help find the root cause of a problem while connecting to a tool. Error messages identify relevant active problems, highlight specific issues, and explain how to mitigate them. A new
permission check when connecting a tool shows permissions available from the credentials instead of the required permissions.</li>
</ul></li>
<li class="li">You can now specify a particular MID Server directly on the DevOps Change workspace page while connecting to a tool.</li>
<li class="li">Pull Request (PR) pipeline executions support GitHub/Jenkins <ul class="ul">
<li class="li">Track and support Pull Request pipeline executions for the Jenkins orchestration tool and PRs created in the GitHub coding tool. Integrate PR data like Pull Request ID, Commits, Origin branch, Destination
branch, Raised by, Approver, Comments, PR raised time, PR approved time, and PR merged/closed time from the GitHub coding tool to the DevOps CHG created for the corresponding pipeline execution in the Jenkins
orchestration tool. In addition, attach the PR-related data to the DevOps CHG to review who authorized, validated, verified, and approved the PR merge process.</li>
</ul></li>
<li class="li">Import historical data for DevOps tools and CHG traceability - Gitlab <ul class="ul">
<li class="li">Import historical data for Code and Orchestration capabilities by fetching data through the app-onboarding self-service catalog and periodic polling.</li>
<li class="li">The import framework helps to onboard teams by importing DevOps data into the instance without having to edit the pipeline or configure webhooks. The imported data provides insights into root causes for
complete change traceability of Commits, Branches, Tags, and Pipelines (both CI and CD) from Gitlab.</li>
</ul></li>
<li class="li">SonarQube - Support new code metrics <ul class="ul">
<li class="li">Integrate New Code metrics provided by SonarQube scan results apart from the Overall code scan results, based on the New Code configuration in SonarQube. The following new code metrics are integrated in this
release: New Vulnerabilities, New Maintainability Rating, New Reliability Rating, New Security Rating, New Bugs, New Code Smells, New Technical Debt, and New Lines of Code. This is supported for the Jenkins,
Azure DevOps, and GitHub Actions orchestration tools.</li>
</ul></li>
<li class="li">Split.io Feature Flag tool Integration with ServiceNow <ul class="ul">
<li class="li">This integration extends ServiceNow to manage the CHG approval process for feature flags and segments of Split.io. ServiceNow DevOps can now manage updates to feature flags.</li>
<li class="li">Split.io feature flag tool integration support enables discovery of workspaces, environments, segments, and feature flags. You can set CHG request fields to enable Split.io for CHG control. Upon
approval/rejection of a CHG request, the callback URL in split.io for the split or segment is invoked to resume implementation of the update to the split and segment</li>
</ul></li>
<li class="li">The DevOps insights dashboard can now filter by Business Application</li>
<li class="li">For the Jenkins integration, The minimum supported Jenkins version is 2.289.1</li>
</ul>
<p class="p">Fixed:</p>
<ul class="ul">
<li class="li">Artifacts with the same name but different versions are considered duplicates (even though they belong to different repositories).</li>
<li class="li">Two pipeline executions were created for an ADO release pipeline when the ADO project name has spaces and special characters.</li>
<li class="li">DevOps - Change tickets have links to the pipeline home instead of a specific execution.</li>
<li class="li">Azure DevOps</li>
<li class="li">Commits and work items are not getting linked to artifacts for pipelines that have Publish artifacts in the first step or job.</li>
<li class="li">Azure DevOps - Imported commit details show the incorrect number of files changed</li>
<li class="li">Work items, test summaries, and commits are not attached to change in ServiceNow when the Release pipeline checks in before the build pipeline.</li>
<li class="li">Incorrect message in inbound event processing details when test type mapping is missing.</li>
<li class="li">After historical import of pipeline executions that are canceled, pipeline status shows as in-progress in the pipeline UI</li>
<li class="li">Jenkins Orchestration events randomly go into an error state.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.35.3 - September 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-change-velocity__ul_k2b_dhs_w5b">
<li class="li">New <ul class="ul">
<li class="li">Improved error messages to help you find the root cause of a problem while connecting to a tool. Error messages identify relevant active problems, highlight specific issues, and explain how to mitigate
them.</li>
<li class="li">You can now specify a particular MID Server directly on the DevOps Change workspace page while connecting to a tool.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.35.0 - August 2022</dt>
<dd class="dd">
<div class="p">GitHub Actions Integration:<ul class="ul" id="store-rn-devops-change-velocity__ul_yf4_dpv_h5b">
<li class="li">GitHub is a coding tool that is now updated to support the GitHub Actions orchestration capability in ServiceNow DevOps. You use the ServiceNow DevOps custom actions (published to the GitHub Actions marketplace)
to integrate GitHub Actions pipelines and GitHub Environments.</li>
<li class="li">To update the data model, GitHub Actions Integration requires that GitHub is connected, configured, and that pipelines are discovered. GitHub Actions workflow run are paused and resumed using custom actions.</li>
</ul></div>
<div class="p">The following custom actions are published to the GitHub repository:<ol class="ol" id="store-rn-devops-change-velocity__ol_q4n_cpv_h5b">
<li class="li">ServiceNow DevOps Change</li>
<li class="li">ServiceNow DevOps Test Report</li>
<li class="li">ServiceNow DevOps Sonar</li>
<li class="li">ServiceNow DevOps Register Artifact</li>
<li class="li">ServiceNow DevOps Register Package</li>
</ol>Historical import and polling for ADO Artifacts:<ul class="ul" id="store-rn-devops-change-velocity__ul_zf4_dpv_h5b">
<li class="li">Import historical data for ADO artifacts by using the app-onboarding self-service catalog and periodic polling to fetch the data. The import framework helps onboard teams by fetching DevOps data into the instance
without having to edit the pipeline or configure webhooks. The imported data provides insights into the root causes for complete change traceability, which helps to identify the root causes and areas of
improvement</li>
</ul></div>
<p class="p">Out-of-the-box change approval policy Risk Inputs and Reject Reasons:</p>
<ul class="ul" id="store-rn-devops-change-velocity__ul_ag4_dpv_h5b">
<li class="li">The base-system DevOps default change approval policy improves the change automation and approval policy. Policy conditions run against collected DevOps data to auto-reject, auto-approve, or defer for manual
approval. The data could be metrics on commits, code coverage, test results, sonar scan results, risk inputs, and so on. The change approval policy is configurable. To help users quickly take corrective actions,
rejection reasons are captured in the CHG work notes.</li>
</ul>
<p class="p">Jenkins snippet generator:</p>
<ul class="ul" id="store-rn-devops-change-velocity__ul_bg4_dpv_h5b">
<li class="li">The Jenkins plugin for ServiceNow DevOps can generate DevOps scripted pipeline steps. This helps developers to adopt ServiceNow DevOps features quickly and to modify pipelines easily.</li>
</ul>
<p class="p">Workspace DevOps Onboarding:</p>
<ul class="ul" id="store-rn-devops-change-velocity__ul_cg4_dpv_h5b">
<li class="li">Onboarding (connecting to) a tool is challenging because it involves several disconnected steps and can involve multiple personas. Workspace guides you through the onboarding process to enable Change automation
outcomes. The workspace drives self-service. With this release, you can easily onboard the Azure DevOps, Jira, GitHub, and Jenkins tools.</li>
</ul>
<p class="p">DevOps Insights Module in Workspace:</p>
<p class="p">Flow Metrics that show the value of work being delivered.</p>
<p class="p">Cycle Times,Throughput Distribution, Planned to Deploy Flow Time, and Work In Progress amounts.</p>
<p class="p">New change acceleration metrics that focus on the path to automation.</p>
<p class="p">Automated versus manual changes, Change policy decisions applied, ROI.</p>
<p class="p">Updated filtering capabilities include Service, Configuration Item, Products, and by-Date.</p>
<p class="p">Drill into data collected with a new tabbing design to keep you in the workspace.</p>
</dd>
<dt class="dt dlterm">Version 1.34.1 - May 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-change-velocity__ul_imh_yw3_ktb">
<li class="li">Changed<ul class="ul" id="store-rn-devops-change-velocity__ul_ytm_yw3_ktb">
<li class="li">Out of the box change approval policy: Out of the box (OOTB) DevOps default change approval policy is implemented to update the change automation and approval policy. With which, the policy conditions are
applied on the DevOps data collected to either auto-reject or auto-approve or defer for manual approval. The DevOps data could be metrics on commits, code coverage, test results, sonar scan results, etc. The
change approval policy is configurable.</li>
<li class="li">Import historical data for DevOps tools - Azure DevOps: Import historical data for all capabilities (Code, Plan, and Orchestration) by using the app-onboarding self-service catalog and periodic polling to
fetch data. The import framework helps onboard teams by fetching DevOps data into the instance without having to edit the pipeline or configure webhooks. The imported data provides insights into the root causes
for complete change traceability. Starting with version 1.34, you can import the data and configure a polling mechanism for Azure DevOps.</li>
<li class="li">jFrog - Jenkins artifactory integration: Integrate Jenkins and jFrog Artifactory in ServiceNow DevOps and use this data for traceability and linking CI/CD pipelines in ServiceNow. Associate the build pipelines
(CI) with the artifacts built and published to jFrog, and associate the deploy pipelines (CD) with the packages downloaded from jFrog repositories to deploy. Linking these CI/CD pipelines with the artifacts and
associating those with the change creates the link from commit to artifacts built and deployed for change traceability.</li>
</ul></li>
<li class="li">Fixed<ul class="ul" id="store-rn-devops-change-velocity__ul_iqv_bx3_ktb">
<li class="li">GitLab integration: Very large GitLab build numbers are saved as extreme big numbers in build_number column of Task Execution table</li>
<li class="li">Security bug</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.33.1 - February 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-change-velocity__ul_jvb_bvg_jsb">
<li class="li">Changed<ul class="ul" id="store-rn-devops-change-velocity__ul_afb_dvg_jsb">
<li class="li">Change traceability<ul class="ul" id="store-rn-devops-change-velocity__ul_wnv_dvg_jsb">
<li class="li">Change traceability is a non-invasive way to utilize DevOps data to accelerate manual changes. This allows for quicker time to value on the path to full change automation. With this release, you can
associate either artifact versions, build numbers or a release version to a manually created change request that will pull in DevOps data such as work items, commits and tests.</li>
<li class="li">The implementation does not require pipeline modifications to include ServiceNow DevOps change tasks. Thus, with the associated DevOps data, you have complete visibility of what was deployed to
production to accelerate your manual changes.</li>
</ul></li>
<li class="li">Support Import and Polling for JIRA, GitHub and Jenkins<ul class="ul" id="store-rn-devops-change-velocity__ul_hwb_fvg_jsb">
<li class="li">The import via app-onboarding self-service catalog and periodical Polling to fetch data for all capabilities (Code, Plan and Orchestration) will help you to onboard teams easily by quickly getting DevOps
data into ServiceNow without having to edit the pipeline or configure webhooks. The imported data will provide you the insights into the root causes for complete change traceability. This release will
cover the importing framework for JIRA, GitHub and Jenkins and configurable polling mechanism.</li>
<li class="li">The following app spoke dependencies are added to support the feature<ul class="ul" id="store-rn-devops-change-velocity__ul_b5g_gvg_jsb">
<li class="li">Jenkins V2 Spoke – 1.1.2</li>
<li class="li">Jira Spoke – 3.1.1</li>
<li class="li">GitHub Spoke – 2.2.2</li>
</ul></li>
</ul></li>
<li class="li">System Health Dashboard & Notifications<ul class="ul" id="store-rn-devops-change-velocity__ul_crr_hvg_jsb">
<li class="li">The system health dashboard provides a way to monitor or troubleshoot the data that is coming in from your connected DevOps tools to ServiceNow DevOps. This is a way for DevOps admins to have better
visibility into the inbound events processing data received from various tools which have been configured in DevOps. There’s also an easy way to check the latest status of the tool connectivity.</li>
<li class="li">Email notifications can be sent to a group that will provide weekly information on key stats such as pipeline executions, change requests, and inbound event data. This allows DevOps admins to be
proactively notified if there are any possible changes to the overall help of their DevOps system.</li>
</ul></li>
</ul></li>
<li class="li">Fixed<ul class="ul" id="store-rn-devops-change-velocity__ul_bbm_jvg_jsb">
<li class="li">Azure DevOps<ul class="ul" id="store-rn-devops-change-velocity__ul_oyn_jvg_jsb">
<li class="li">If multiple commits are processed at the same millisecond, duplicate repositories are created</li>
<li class="li">ADO tool created saves credentials in clear text</li>
</ul></li>
<li class="li">GitLab notifications are stuck in waiting and error state when midserver is intermittently up and down</li>
<li class="li">Pipeline UI is not loading for pipelines having large number of pipeline executions</li>
<li class="li">DevOps relationship rules are executed for change requests with non-DevOps category</li>
<li class="li">Artifact registration fails for Free style job after upgrade to 1.32</li>
<li class="li">Security bug</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.32.0 - November 2021</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New<ul class="ul" id="store-rn-devops-change-velocity__ul_l5g_wbg_4rb">
<li class="li">Jenkins Support for parallel stages: ServiceNow DevOps will now track stages that run in parallel/nested in Jenkins pipelines. The parallel stages will be rendered accurately in the Pipeline User Interface,
and automated Change Requests will only get created once parallel stages preceding it are complete.</li>
<li class="li">Azure DevOps: Bulk Processing feature enabled for ADO tool's Orchestration Capability to optimize the processing of events.</li>
<li class="li">Table Archiving Policies<ul class="ul" id="store-rn-devops-change-velocity__ul_y4z_xbg_4rb">
<li class="li">Archive Rules added to auto archive data which is older than 9 months (configurable, can be configured for all archive rules using one property).</li>
<li class="li">Destroy Rules are added which will purge the archived data older than 3 years.</li>
<li class="li">Above Archive and Destroy Rules are applied to tables consisting of data – PipelineExecution, StepExecution, TaskExecution and all related tables.</li>
</ul></li>
</ul></li>
<li class="li">Fixed<ul class="ul" id="store-rn-devops-change-velocity__ul_hkk_zbg_4rb">
<li class="li">Agile Development 2.0: When user with scrum_product_owner and scrum_story_creator roles creates a user story, the corresponding work item is not created in DevOps.</li>
<li class="li">Jenkins: Multibranch pipelines with BitBucket configuration has task execution value as empty Pipeline executions are created even though Track is NOT enabled for multibranch pipeline and nested pipeline After
recreating Jenkins tool, inbound events are created even though pipelines are not discovered or tracked.</li>
<li class="li">Azure DevOps: For custom project (not Agile project): When ADO work item is deleted, inbound event errors with error code 400 thereby not updating corresponding DevOps workitem’s state to Deleted.</li>
<li class="li">Change Receipt flag for a pipeline step record is not updated when app-onboarding payload is posted</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-change-velocity.html\" id=\"bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-change-velocity.html\"><body id=\"store-rn-devops-change-velocity\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-devops-change-velocity\" aria-labelledby=\"title_store-rn-devops-change-velocity\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-devops-change-velocity\"><span class=\"ph\">DevOps</span> Change Velocity release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">DevOps</span> Change Velocity application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-devops-change-velocity__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d145870e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 6.1.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_zgl_tlv_zfc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_hgv_vlv_zfc\">\n <li class=\"li\">Import based evidence collection framework<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_jpz_vlv_zfc\">\n <li class=\"li\">Improve instance efficiency by skipping step-level pipeline processing for accelerated change management and evidence collection for GitHub and Azure DevOps (ADO) orchestration tools.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_sdr_xlv_zfc\">\n <li class=\"li\">Support for MID Server cluster<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_j4t_xlv_zfc\">\n <li class=\"li\">Improve load balancing and failover protection by selecting a MID Server cluster when connecting to a tool instance associated with a MID Server cluster. This configuration enables multiple MID Servers\n with relevant capabilities to be grouped.</li>\n </ul></li>\n <li class=\"li\">Improved UX for DevOps Change health scans<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_dl5_ylv_zfc\">\n <li class=\"li\">Run health scans and analyze findings efficiently in the DevOps Change workspace with an intuitive and user-friendly interface.</li>\n </ul></li>\n <li class=\"li\">Pipeline association for GitHub Actions<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_dfp_zlv_zfc\">\n <li class=\"li\">When onboarding GitHub Actions pipelines (workflows) through the App onboarding catalog or the onboarding APIs, now only the selected pipelines are associated with the DevOps app. If no pipeline is\n selected, all pipelines within the specified repository are associated.</li>\n </ul></li>\n <li class=\"li\">Tool connection check status<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_jxq_1mv_zfc\">\n <li class=\"li\">If a tool is marked as Disconnected because of a system-generated failure during an unsuccessful connection check, any subsequent successful check automatically updates the connection status to\n Connected. If you manually disconnect the tool, the tool status remains Disconnected even if there’s a subsequent successful connection check.</li>\n </ul></li>\n <li class=\"li\">New roles for vulnerability integration<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_zpv_cmv_zfc\">\n <li class=\"li\">The sn_vul.app_sec_manager role is added to the DevOps Tool Owner [sn_devops.tool_owner] role when the DevOps Vulnerability Integrations plugin (sn_devops_vul_ints) is installed.</li>\n <li class=\"li\">The sn_vul_veracode.configure_integration role is added to the DevOps Tool Owner [sn_devops.tool_owner] role when the Vulnerability Response Integration with Veracode plugin (sn_vul_veracode) is\n installed.</li>\n </ul></li>\n <li class=\"li\">Support for multiple test summaries in single Azure DevOps pipeline step<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_q44_dmv_zfc\">\n <li class=\"li\">When a step in an Azure DevOps pipeline has multiple test summaries, the pipeline may get stuck waiting indefinitely. This update ensures that such wait states are resolved efficiently.</li>\n </ul></li>\n <li class=\"li\">GitHub pipeline rename<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_v1z_2mv_zfc\">\n <li class=\"li\">Previously, renaming a GitHub workflow caused event processing to be ignored.Now, DevOps Change Velocity stores the context of individual GitHub workflow runs and updates pipeline names prior to event\n processing.</li>\n </ul></li>\n <li class=\"li\">Improvements to Agile 2.0 Story-Release syncing <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_w43_fmv_zfc\">\n <li class=\"li\">Previously, unmapped or changed releases in Agile 2.0 Stories did not have outdated mappings removed, leading to inaccurate story lists for each release. With this update, only correct Story-to-Release\n mappings will be kept.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-devops-change-velocity__latest-store-rn-devops-change-velocity\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_n2j_zcd_1fc\">\n <li class=\"li\">Bitbucket cloud tool integration with ServiceNow <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_w2j_zcd_1fc\">\n <li class=\"li\">Integrate the Bitbucket Cloud coding tool with DevOps Change Velocity, enabling ServiceNow to connect, discover, import, and process real-time repository events.</li>\n </ul>\n </li>\n </ul></li>\n <li class=\"li\">Changed<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_l4d_1dd_1fc\">\n <li class=\"li\">Additional scans for DevOps Health Scan Content pack <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_qc1_1dd_1fc\">\n <li class=\"li\">Additional set of proactive checks focused on problems that tend to occur before or after an upgrade along with catching configuration issues like plugin and version incompatibilities or pipelines that\n chronically fail have been added.</li>\n </ul>\n </li>\n <li class=\"li\">Bitbucket Server and Data Center tool integration with ServiceNow <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_rjk_1dd_1fc\">\n <li class=\"li\">Improved support for Bitbucket Server and Data Center by enabling Pull Request functionality.</li>\n </ul>\n </li>\n <li class=\"li\">Secure token for Rally Integration User <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_z2p_1dd_1fc\">\n <li class=\"li\">Rally integration now supports a more secure integration user token, instead of basic auth for integration user, and is now consistent with the remaining planning tool integrations.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.0 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_ccz_tnw_c2c\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_jhx_ynw_c2c\">\n <li class=\"li\">Support for proactive health scans<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_yvt_xnw_c2c\">\n <li class=\"li\">Detect anomalies and issues in your DevOps Change Velocity instance by using a suite of proactive checks. These checks can help you identify problems that are not obvious in the product UI but can easily\n be detected through table scans. They are either Scheduled or On-Demand in nature, based on the type of check.</li>\n </ul></li>\n <li class=\"li\">Harness tool integration with ServiceNow<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_e4n_ynw_c2c\">\n <li class=\"li\">Integrate the Harness orchestration tool with DevOps Change Velocity. This integration enables you to connect, discover, import, process real-time events, and integrate CI/CD with change in ServiceNow\n for Harness pipelines.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_ons_24w_c2c\">\n <li class=\"li\">Simplified onboarding of orchestration tools that are not supported in the base system<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_y2t_d4w_c2c\">\n <li class=\"li\">The simplified generic framework provides you an easy-to-use solution to integrate custom orchestration tools with ServiceNow DevOps Change Velocity, requiring minimal knowledge of the platform. It\n reduces the complexity of integration by lowering the amount of custom coding needed and by simplifying the overall process for both customers and partners. By streamlining the onboarding of new\n orchestration tools, the framework enables faster adoption, smoother scaling, and easier onboarding of additional teams. This enables you to experience fewer integration challenges, speeding up the user\n adoption process and reducing friction during the transition. This generic framework supports the integration of any orchestration tool not natively supported by ServiceNow in the base system.</li>\n </ul></li>\n <li class=\"li\">Custom fields for planning tool integration<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_znx_d4w_c2c\">\n <li class=\"li\">Bring in additional custom fields for work items and thereby experience enhanced configurability of planning tools supported in the base system by DevOps Change Velocity.</li>\n </ul></li>\n <li class=\"li\">Enhanced lead time calculation<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_kb2_24w_c2c\">\n <li class=\"li\">Lead time calculation now considers Artifacts/Packages registered as part of Pipeline Execution and is calculated based on commits associated with it.</li>\n </ul></li>\n <li class=\"li\">Improved in-product guidance for effective self-service adoption<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_kwg_24w_c2c\">\n <li class=\"li\">Improved user experience by adding documentation or navigation to external documentation at various places in workspace.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.0 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_kkb_xy2_ddc\">\n <li class=\"li\">OAuth 2.0 authentication for Azure DevOps (ADO) <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_zkb_xy2_ddc\">\n <li class=\"li\">Use OAuth 2.0 authentication to connect your Azure DevOps tool with DevOps Change Velocity ensuring a more secure authentication method.</li>\n </ul>\n </li>\n <li class=\"li\">OAuth 2.0 authentication for Jira Cloud <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_alb_xy2_ddc\">\n <li class=\"li\">Use OAuth 2.0 authentication to connect your Jira Cloud tool with DevOps Change Velocity ensuring a more secure authentication method.</li>\n </ul>\n </li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_jw1_zy2_ddc\">\n <li class=\"li\">Generalized Docker container solution to support any orchestration tool <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_m35_xy2_ddc\">\n <li class=\"li\">Use the generalized and extensible Docker container solution to integrate any orchestration tool with DevOps Change Velocity for invoking pipeline actions like change request creation and collecting\n relevant DevOps data without having to rely on tool-specific plugins or extensions.</li>\n </ul></li>\n <li class=\"li\">Simplified onboarding of Planning tools that are not supported in the base system <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_tbb_yy2_ddc\">\n <li class=\"li\">Integrate planning tools that are not supported in the base system by using transformer rules. GitLab Issues is now available as one of the planning tools and is built leveraging this new approach, so\n you can discover plans, import work items, and configure webhooks for work items (issues) in GitLab.</li>\n </ul>\n </li>\n <li class=\"li\">Improved manual DevOps change creation experience by enabling the association of work items directly <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_fkh_yy2_ddc\">\n <li class=\"li\">Add work items data in a manually created DevOps change request in Service Operations Workspace for ITSM.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.0 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_rc2_vwh_ccc\">\n <li class=\"li\">Improved journey to full change automation using models <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_h22_vwh_ccc\">\n <li class=\"li\">In-product guidance to leverage DevOps change models and easily create DevOps changes without disruption of your change process in the DevOps Change Workspace.</li>\n <li class=\"li\">Fast-track your change process by using a new DevOps Simplified change model, which doesn't contain the Assess state. Change approval for this model is based on the DevOps Simplified Model Change\n policy.</li>\n <li class=\"li\">Approval policy is manual by default for the corresponding DevOps and DevOps Simplified change models.</li>\n <li class=\"li\">The new Change DevOps Update execution state flow in the DevOps model is now used to send a callback to the third-party orchestration tool.</li>\n </ul>\n </li>\n <li class=\"li\">DevOps data for Change traceability in Service Operations Workspace (SOW) <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_i22_vwh_ccc\">\n <li class=\"li\">Add and edit DevOps data in a manually created change request in Service Operations Workspace for a unified change request experience in both DevOps Change Workspace and Service Operations\n Workspace.</li>\n <li class=\"li\">View the DevOps summary card in the Overview tab of the SOW Workspace for all the change states (New, Assess, Authorize, Schedule, Implement, Review and Close). You can add or edit data on the DevOps\n summary card for DevOps change requests created manually.</li>\n </ul>\n </li>\n <li class=\"li\">Note: This feature is only available for the Xanadu release.</li>\n </ul></li>\n <li class=\"li\">Awareness of DevOps change to Change managers in SOW Admin center for` configuration<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_cxy_wwh_ccc\">\n <li class=\"li\">ServiceNow admins can now see a navigation link to the DevOps Change Workspace if it is installed, and the Get App link which enables them to install DevOps Change Velocity (DCV) if not already installed (only\n applicable for ITSM Pro or if DCV is available for installing).</li>\n <li class=\"li\">Note: This feature is only available for the Xanadu release.</li>\n </ul></li>\n <li class=\"li\">\n <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_ezw_hxh_ccc\">\n <li class=\"li\">Awareness of DevOps change in Adoption Blueprints <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_fzw_hxh_ccc\">\n <li class=\"li\">A new adoption blueprint, "Modernize your change management process", is now available in Admin Center Adoption Blueprints that gives ServiceNow admins a walk through on how they can adopt the required\n capabilities to allow their change process to dynamically scale without compromising stability and governance.</li>\n </ul></li>\n <li class=\"li\">Note: This feature is only available for the Xanadu release.</li>\n </ul>\n </li>\n <li class=\"li\">Awareness of DevOps change to ServiceNow admins in the Change management setup <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_mxz_3xh_ccc\">\n <li class=\"li\">The new Change Management configuration in SOW Admin Center highlights features that could be used by Change Admins and Managers to modernize their change management journey such as change models, risk and\n success scores, approval policies and DevOps, which thereby serves as a one stop shop for customers looking for guidance on how to modernize change.</li>\n <li class=\"li\">Note: This feature is only available for the Xanadu release.</li>\n </ul>\n </li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_srw_1xh_ccc\">\n <li class=\"li\">DevOps Change Request Manual Approval Flow trigger change<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_exn_bxh_ccc\">\n <li class=\"li\">The DevOps Change Request Manual Approval flow wont trigger for DevOps change requests whose model is a base system DevOps change model (DevOpsorDevOpssimplified) to avoid conflicts and errors.</li>\n </ul></li>\n <li class=\"li\">Support reruns with GitHub Actions<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_s2z_cxh_ccc\">\n <li class=\"li\">Rerunning of failed jobs in GitHub Actions workflows is now supported with creating change requests.</li>\n <li class=\"li\">Reruns of any failed stage before or after or at the time of change creation is supported.</li>\n </ul></li>\n <li class=\"li\">Support API_KEY for Jira Server: The API_KEY authentication method is now available for Jira Server, aligning it with the existing support already available for Jira Cloud.</li>\n <li class=\"li\">Persist branch details in pipeline execution to determine commits from artifacts and packages <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_bkp_dxh_ccc\">\n <li class=\"li\">A new column is now added to the pipeline execution table to reference the branch table and enable filtering by branch to ensure right commits get associated to a change when users work on multiple\n versions of an artifact simultaneously.</li>\n <li class=\"li\">Enhanced the commit calculation logic for Artifact version to filter by branch.</li>\n <li class=\"li\">The commit association logic for packages has been changed to show all the commits that are being deployed as part of a package, including the commits from previous artifact versions that have not been\n deployed, but only on the same branch</li>\n </ul>\n </li>\n <li class=\"li\">Removed:<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_r1g_ywh_ccc\">\n <li class=\"li\">To make the Change - DevOps Implement flow of the DevOps model more suitable for DevOps changes, change tasks are no longer automatically created.</li>\n <li class=\"li\">The DevOps Change Request Minimal Automation Approval Flow and DevOps Change Request Advanced Automation Approval flows won't trigger for DevOps change requests whose model is a base system DevOps change\n model (DevOpsorDevOpssimplified) to avoid conflicts and errors.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_yjc_z34_2bc\">\n <li class=\"li\">Custom orchestration tool integration support <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_flc_z34_2bc\">\n <li class=\"li\">Integrate DevOps Change Velocity with any orchestration tool that is not supported inthe base system.</li>\n </ul>\n </li>\n <li class=\"li\">Improved onboarding error handling and guardrails <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_glc_z34_2bc\">\n <li class=\"li\">View improved error messages which helps you find the root cause of a problem whileonboarding (connection, discover, configure, or import) a tool.</li>\n </ul>\n </li>\n <li class=\"li\">Change request creation with errors in DevOps data retrieval <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_hlc_z34_2bc\">\n <li class=\"li\">Enable change request creation even if there is an error in retrieving the DevOps datain a pipeline.</li>\n </ul>\n </li>\n <li class=\"li\">GitLab merge request / pull request support <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_ilc_z34_2bc\">\n <li class=\"li\">Manage GitLab pipelines pull requests for GitLab coding source from ServiceNow DevOps.</li>\n </ul>\n </li>\n <li class=\"li\">JFrog Artifactory support for GitHub Actions, Azure DevOps, and GitLab <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_jlc_z34_2bc\">\n <li class=\"li\">Import the artifact data published to JFrog Artifactory for GitHub Actions, Azure DevOps, and GitLab pipeline executions.</li>\n </ul>\n </li>\n <li class=\"li\">Multiple ServiceNow DevOps configurations in the same Jenkins instance <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_klc_z34_2bc\">\n <li class=\"li\">Configure multiple ServiceNow DevOps connections in one Jenkins Server.</li>\n </ul>\n </li>\n </ul></li>\n <li class=\"li\">Changed:</li>\n <li class=\"li\">\n <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_vvr_z34_2bc\">\n <li class=\"li\">Jira Cloud support <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_wvr_z34_2bc\">\n <li class=\"li\">Onboard Jira Cloud to DevOps Change Velocity in addition to Jira On-premises.</li>\n </ul>\n </li>\n <li class=\"li\">GitLab Docker Container improvements <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_xvr_z34_2bc\">\n <li class=\"li\">Retrieve and update change request details associated with a GitLab pipeline and publish unit test results. Automatically updating the close code, based on the overall pipeline execution status for\n simple GitLab pipelines is also supported.</li>\n </ul>\n </li>\n <li class=\"li\">DevOps Workspace improvements <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_yvr_z34_2bc\">\n <li class=\"li\">The Tools module now has three list groups - All, Status, and Capability.</li>\n <li class=\"li\">Test Results and Software Quality functionalities are now available in the List module for easy navigation.</li>\n <li class=\"li\">You can create your own lists in the "My Lists" section.</li>\n <li class=\"li\">System health, Integrations and Advanced (earlier called as Troubleshooting) are now available in the Admin module.</li>\n </ul>\n </li>\n <li class=\"li\">DevOps Insights improvements <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_zvr_z34_2bc\">\n <li class=\"li\">Use the Insights dashboard in the DevOps Workspace as part of the Next Experience, with newer and relevant indicators/widgets such as Deployment success rate and Failed Deployments along with safeguards\n and better filtering.</li>\n <li class=\"li\">DevOps Standard Insights on platform has been deprecated for all new DevOps users.</li>\n <li class=\"li\">Platform (record producer) users are now redirected to the workspace to create tools or apps. Release/legacy users can still directly go to the platform URL to create tools or apps in the platform\n through the "Create New (legacy)" and "Create App (legacy)" options.</li>\n </ul></li>\n </ul>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_dqd_3fn_21c\">\n <li class=\"li\">GitLab integration with Docker Container <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_wsd_3fn_21c\">\n <li class=\"li\">Integration of GitLab with ServiceNow DevOps has been simplified using Docker Container which is published to DockerHub. This supports ServiceNow DevOps CHG creation, SonarQube integration with GitLab\n pipelines, and registering artifacts and package creation with ServiceNow DevOps.</li>\n </ul></li>\n <li class=\"li\">GitHub Issues integration<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_ss3_rgn_21c\">\n <li class=\"li\">GitHub now supports the Plan capability with GitHub Issues integration in addition to the code and orchestration capabilities. GitHub Issues of the repository can also be discovered and linked with the\n GitHub commits and persisted in the ServiceNow DevOps CHG, which can be used for policy decisions of ServiceNow DevOps CHG acceleration.</li>\n </ul></li>\n <li class=\"li\">Supported various unit test types for GitHub Actions<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_ot4_y2n_21c\">\n <li class=\"li\">Automatically publish test results of various unit test tool reports like NUnit, pytest, jest, JUnit, XUnit without any custom API calls to publish to the ServiceNow DevOps CHG.</li>\n </ul></li>\n <li class=\"li\">Improved error logging and handling with ServiceNow DevOps extensions<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_shc_tgn_21c\">\n <li class=\"li\">ServiceNow DevOps extensions published for GitHub Custom Actions, Jenkins plugins, ADO extensions now have improved error logging and handling for easier troubleshooting.</li>\n </ul></li>\n <li class=\"li\">Guided change automation experience<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_hjr_sgn_21c\">\n <li class=\"li\">Better in-product guidance is now provided on the various ways to leverage DevOps changes and how to easily adopt DevOps changes without complete disruption of your change process. A stepper guides you\n to automate DevOps change creation. You can check the connection status of a tool while selecting a pipeline on the stepper and you are also alerted before proceeding to the next step. Two new state\n transition flows: Change - DevOps - New and Change - DevOps Schedule, for DevOps change model are introduced to move and track changes through these states. The DevOpsChangeRelationshipHelper script has\n been introduced to retrieve data associated with a change request based on the specified relation type.</li>\n </ul></li>\n <li class=\"li\">Changed error handling for DevOps change request flows<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_nzq_tgn_21c\">\n <li class=\"li\">You can view errors corresponding to a change request in the worknotes of the change request and in the console logs of the pipeline tool when a business rule or data policy causes an issue while\n updating a change in the DevOps Change Request Manual Approval, DevOps Change Request Minimal Automation Approval, or DevOps Change Request Advanced Automation Approval flows.</li>\n </ul></li>\n <li class=\"li\">Handling of Azure DevOps and GitHub API rate limiting<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_w5v_tgn_21c\">\n <li class=\"li\">When Azure DevOps or GitHub API rate limits are exceeded, DevOps Change Velocity will defer processing of new events until GitHub throttling has subsided to handle large volumes of data.</li>\n </ul></li>\n <li class=\"li\">Support pagination in Discover import requests for pipelines, repos, plans for Azure DevOps and GitHub<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_gsb_dfn_21c\">\n <li class=\"li\">Data is now retrieved from 3rd party tools in batches (paginated way). This will help you to scale by onboarding many teams having large volumes of data.</li>\n </ul></li>\n <li class=\"li\">Removal of Connection Admin and Flow Designer roles for DevOps Admin & Tool Owner<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_phx_dfn_21c\">\n <li class=\"li\">Visibility and editing capabilities of DevOps Admins and Tool Owners has been limited by removing the Flow Designer and Connection Admin roles for these users.</li>\n </ul></li>\n <li class=\"li\">Changes to artifacts and packages<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_bvc_ffn_21c\">\n <li class=\"li\">The overall experience with adoption, implementation, and error handling for artifacts and packages has been improved.</li>\n </ul></li>\n <li class=\"li\">GitLab notification processing improvements<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_ud4_gfn_21c\">\n <li class=\"li\">Scalability has been improved with seamless handling of GitLab events.</li>\n </ul></li>\n <li class=\"li\">SonarQube Integration changes<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_l4y_gfn_21c\">\n <li class=\"li\">SonarQube overall quality gate status for the scan summary is now supported and SonarQube integration with GitLab pipelines is also supported using ServiceNow DevOps Gitlab Docker Container.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_ajf_sbf_2zb\">\n <li class=\"li\">Minimal Automated DevOps Change Approval.</li>\n <li class=\"li\">Studio support to DevOps Change Velocity.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_l1v_sbf_2zb\">\n <li class=\"li\">Renamed existing DevOps change flows appropriately.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_pxb_xwy_dyb\">\n <li class=\"li\">Security framework<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_uzd_5zy_dyb\">\n <li class=\"li\">A new integration framework and data model has been added specifically for application security tools. It is an extensible framework that also allows you to create custom integrations with any\n application security tools.</li>\n </ul></li>\n <li class=\"li\">Veracode support<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_m43_5zy_dyb\">\n <li class=\"li\">Connect Veracode that is integrated with your CI/CD pipelines to DevOps Change Velocity to retrieve security scan results. This helps you determine how vulnerable your code is. Veracode scans that are\n configured on GitHub Actions, Jenkins, and Azure DevOps pipelines are supported in the base system. You can view the security scan results either in the related list of a Change Request or the Task\n Execution of the pipeline in your ServiceNow instance or in the Pipeline UI. You can use security results in defining change policies and conditions for change automation.</li>\n </ul></li>\n <li class=\"li\">Multimodal support<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_eh4_5zy_dyb\">\n <li class=\"li\">Multimodal change is a new change management feature that allows better flexibility in defining change models or processes to reflect modern development practices. DevOps supports this new feature using\n which you can create change models with states and rules that determine the transitions between the states to deliver "fit for purpose" change models with a suite of succinct flows and flow actions built\n in Flow designer. With DevOps change models, change teams can now selectively transition to a wide range of models that are fully optimized for their specific use cases.</li>\n </ul></li>\n <li class=\"li\">Secure token authentication for Integration user<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_xvt_5zy_dyb\">\n <li class=\"li\">Azure DevOps, Jenkins, and GitHub Actions now support token-based authentication for the integration user. Jenkins supports both basic auth and token authentication to make it compatible with DevOps\n Config.</li>\n </ul></li>\n <li class=\"li\">Run commits for GitHub Actions and Azure DevOps<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_y3z_5zy_dyb\">\n <li class=\"li\">Increase traceability by capturing the full list of run commits for a change in GitHub Actions and Azure DevOps.</li>\n </ul></li>\n <li class=\"li\">Workspace changes for onboarding and insights<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_s52_vzy_dyb\">\n <li class=\"li\">This includes validating the installation of ServiceNow DevOps extension in Azure DevOps before configuring webhooks, automatically importing pipeline steps when going through change automation setup,\n info icons for DevOps Insights widgets, and better visuals for flow and accelerate metric score widgets for DevOps Insights.</li>\n </ul></li>\n <li class=\"li\">Logging CHG state transitions within orchestration tool and Policy Condition details<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_swk_vzy_dyb\">\n <li class=\"li\">Change information such as Change Number, State, Assignment Group, Approvers, Planned Start/End date is displayed in the console logs of Azure DevOps pipelines and GitHub Action workflows, while the\n pipeline or workflow is pending change approval. The ServiceNow DevOps application is polled at regular intervals and if there is any difference in the change information, it is logged directly in the\n console logs, thereby minimizing the hops to ServiceNow instance. The details of the Policy Condition, which failed, are also logged in the console of the orchestration tool.</li>\n </ul></li>\n <li class=\"li\">Get and update DevOps Change Request details<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_nkr_vzy_dyb\">\n <li class=\"li\">Get and update change request details associated with an Azure DevOps pipeline and GitHub Action workflow, by using the ServiceNow DevOps extension from Azure DevOps and GitHub Action marketplace. These\n extensions or custom actions can be used to get the change, update the change, and close the change as required, by passing in the needed attributes.</li>\n </ul></li>\n <li class=\"li\">GitHub Action Deployment Gates<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_vpx_vzy_dyb\">\n <li class=\"li\">ServiceNow DevOps Change Velocity now supports GitHub Action Deployment Gates for its environments. By integrating this feature with ServiceNow DevOps, developers can enforce quality gates on every\n deployment environment in GitHub Actions and get the change details from within the Deployment Protection Rule console logs of GitHub Actions along with the progress of the change states as approved or\n rejected.</li>\n </ul></li>\n <li class=\"li\">Configure webhooks manually<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_zhc_wzy_dyb\">\n <li class=\"li\">You can now choose to configure webhooks manually rather than configuring it automatically from ServiceNow DevOps Change Velocity. You can use this feature to access the token and sysid. Using this\n information, the tool admin within your organization can configure the webhooks manually. It is accessible only for DevOps Admin and Tool owner roles.</li>\n </ul></li>\n <li class=\"li\">ServiceNow DevOps connection and credential<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_zfh_wzy_dyb\">\n <li class=\"li\">The initial setup of ServiceNow DevOps Change Velocity by ServiceNow Admins has been simplified. The task of setting up the integration user with basic auth credentials is not required anymore.\n CreateDevOpsTool alias setup has been removed.</li>\n </ul></li>\n <li class=\"li\">Optimal handling of ServiceNow DevOps events to improve performance<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_d24_wzy_dyb\">\n <li class=\"li\">ServiceNow DevOps will filter out ignorable events before they trigger a Flow execution. This will improve the performance of event handling and flow designer execution bandwidth for significant events,\n thereby improving the overall response time. This also allows DevOps admins to add tool webhooks with a broader scope without impacting system performance.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Major fixes.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.38.0 - May 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changes:<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_uxx_dxy_dyb\">\n <li class=\"li\">Azure DevOps organization support<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_t55_wzy_dyb\">\n <li class=\"li\">Connect a tool to Azure DevOps directly at the organizational level. Projects within the organization are discovered automatically. You can configure webhooks for multiple projects at once and easily\n update credentials at the organization level. This removes the need to connect a tool per ADO project.</li>\n </ul></li>\n <li class=\"li\">Group access for tools and applications<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_sgz_wzy_dyb\">\n <li class=\"li\">Control access to tools and applications by adding user groups to the Maintained by field. Users belonging to the groups added can access only that tool or app, and can edit them only if their roles\n allow it. A new role, DevOps tool owner, has been introduced. Users with this role can only connect tools and will not have access to additional DevOps admin capabilities like system properties.</li>\n </ul></li>\n <li class=\"li\">Automatically retrieve pipeline steps when associating to an app<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_kx2_xzy_dyb\">\n <li class=\"li\">While associating a pipeline with an app, the pipeline steps are also retrieved during import. No longer a requirement to run a pipeline once for the steps to be mapped in ServiceNow DevOps.</li>\n </ul></li>\n <li class=\"li\">Changed error messaging<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_nkj_xzy_dyb\">\n <li class=\"li\">Improved error messages are displayed in Inbound events and Import requests to help find the root cause of a problem for real-time notifications. Error messages identify relevant active problems,\n highlight specific issues, and explain how to mitigate them.</li>\n </ul></li>\n <li class=\"li\">Credentials expiry notification<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_tqn_xzy_dyb\">\n <li class=\"li\">Admins and tool owners will be notified when tool credentials expire or are about to expire. They will be alerted through email, universal task, notification bell icon and a message on the tool record.\n This prevents any loss of data.</li>\n </ul></li>\n <li class=\"li\">Last event received<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_dks_xzy_dyb\">\n <li class=\"li\">Alert DevOps admins when events were being last received to caution them about any possible issue that might occur with their tool connection. The Last event received field in the tool record will help\n in easily troubleshooting any connection issues. You can set the number of days to display warning or critical alerts in the Last event received field in the tool record when events were not being\n received.</li>\n </ul></li>\n <li class=\"li\">Logging change status while pipeline is pending decision to resume execution:<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_ply_xzy_dyb\">\n <li class=\"li\">Change information such as, Change Number, State, Assignment Group, Approvers, Planned Start/End date is displayed in the console logs of Jenkins and GitHub Actions, while the pipeline/workflow is\n pending for change approval. The ServiceNow DevOps application is polled at regular intervals and if there is any difference in the change information, it is logged directly in the console logs, thereby\n minimizing the hops to ServiceNow instance.</li>\n </ul></li>\n </ul></li>\n </ul>\n <p class=\"p\">Fixed:</p>\n <ul class=\"ul\">\n <li class=\"li\">GitHub: The Discover action fails if an already discovered repository is deleted in GitHub.</li>\n <li class=\"li\">User with the "sn_devops.viewer" role from DevOps Change is able to see the DevOps Config workspace link.</li>\n <li class=\"li\">SonarQube/SonarCloud: In a change request, the non-admin software quality summary record is overriden by next record instead of creating a new summary record.</li>\n <li class=\"li\">Change creation fails if data policies are present on change attributes.</li>\n <li class=\"li\">Unable to edit default view of the Change Request related list when DevOps Change Velocity is installed.</li>\n <li class=\"li\">Azure DevOps: When step type is not prod deploy, the Workitem and Commits related lists for change display incorrect entries.</li>\n <li class=\"li\">Jira: Duplicate workitems are created if an issue is updated immediately after creation.</li>\n <li class=\"li\">User with DevOps Viewer role cannot access KPI analytics for all Insights widgets in workspace.</li>\n <li class=\"li\">If a commit is processed in DevOps, deleted in DevOps and then re-commited from GitHub then committer details for the commit are not persisted.</li>\n <li class=\"li\">Incorrect # of tests displayed in Application activity last 30 days widget.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.37.0 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_a1d_jyb_hwb\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_erp_jyb_hwb\">\n <li class=\"li\">Improved error handling and guardrails</li>\n <li class=\"li\">Improved error messages to help find the root cause of a problem while onboarding (connection, discover, configure, or import) a tool. Error messages identify relevant active problems, highlight specific\n issues, and explain how to mitigate them.</li>\n <li class=\"li\">DevOps Change Workspace changes<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_ipq_kyb_hwb\">\n <li class=\"li\">Streamlined initial system setup for ServiceNow admins, which includes status of setup, improved identification of scope needed to complete, ability to set new passwords for account used for\n configurating credential alias, extra validation, and more.</li>\n <li class=\"li\">App Owner role expansion, which includes the ability to modify pipeline steps to assign application services or to set up change automation. App owners can also click Discover for tools to associate any\n new objects needed for their DevOps application. Changed tool administration which includes the ability to easily update credentials for every tool and check permissions for the given credentials.</li>\n </ul></li>\n <li class=\"li\">Rally integration: Connect to the Broadcom Rally planning tool to import Rally planning objects such as epics, stories, bugs, and tasks into DevOps data as work items. The Rally integration supports discovery\n of work items, configuring webhooks to send real-time data, and importing of historical data. Rally work items can be associated with commits used for change request acceleration.</li>\n <li class=\"li\">GitHub OAuth JWT Authentication: Secure authentication of GitHub tool connection is now supported using OAuth JWT (Json Web Tokens). OAuth-JWT authentication using private key generated in GitHub is now\n supported.</li>\n <li class=\"li\">Get and update DevOps Change Request details: Get and update change request details associated with a Jenkins pipeline by running the snDevOpsGetChangeNumber and snDevOpsUpdateChangeInfo scripts respectively\n in the Jenkins pipeline.</li>\n <li class=\"li\">DevOps Accelerate Metrics: Now also shown in Digital Portfolio Management workspace by business application.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_dwt_4yb_hwb\">\n <li class=\"li\">DevOps Insights 1.36 application adds ACLs, which hides the Business Service and Business Application CIs in the CMDB.</li>\n <li class=\"li\">DevOps Subscription isn't adding the users with assigned role via an assignment group to the Participant table.</li>\n <li class=\"li\">Owner field is not getting populated when app is created via app onboarding.</li>\n <li class=\"li\">Jenkins Discover fails with large number of pipelines/jobs.</li>\n <li class=\"li\">When pipeline name is same across tools (eg Gitlab, Jenkins), pipeline executions of one tool is mapped to another tool.</li>\n <li class=\"li\">Branch details are missing for commit due to race condition when both tag and branch events get processed simultaneously.</li>\n <li class=\"li\">The 'Do you wish to configure?' checkbox is missing on service portal during App on-boarding.</li>\n <li class=\"li\">GitHub bulk commit processing persists more commits than required.</li>\n <li class=\"li\">For an Azure DevOps (ADO) pipeline with only one stage and change receipt enabled, the CR gets created with Actual Start date greater than Actual End date.</li>\n <li class=\"li\">Gitlab Discover populates only first 100 (value defined in the import.coding_tool.repos.per_page property) repos, pipelines.</li>\n <li class=\"li\">CI class name 'Package' created from DevOps package conflicts with CMDB CI OS package.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version (1.36.0) - November 2022</dt>\n <dd class=\"dd\">\n <p class=\"p\">Changes:</p>\n <ul class=\"ul\">\n <li class=\"li\">Updated error messaging <ul class=\"ul\">\n <li class=\"li\">Improved error messages to help find the root cause of a problem while connecting to a tool. Error messages identify relevant active problems, highlight specific issues, and explain how to mitigate them. A new\n permission check when connecting a tool shows permissions available from the credentials instead of the required permissions.</li>\n </ul></li>\n <li class=\"li\">You can now specify a particular MID Server directly on the DevOps Change workspace page while connecting to a tool.</li>\n <li class=\"li\">Pull Request (PR) pipeline executions support GitHub/Jenkins <ul class=\"ul\">\n <li class=\"li\">Track and support Pull Request pipeline executions for the Jenkins orchestration tool and PRs created in the GitHub coding tool. Integrate PR data like Pull Request ID, Commits, Origin branch, Destination\n branch, Raised by, Approver, Comments, PR raised time, PR approved time, and PR merged/closed time from the GitHub coding tool to the DevOps CHG created for the corresponding pipeline execution in the Jenkins\n orchestration tool. In addition, attach the PR-related data to the DevOps CHG to review who authorized, validated, verified, and approved the PR merge process.</li>\n </ul></li>\n <li class=\"li\">Import historical data for DevOps tools and CHG traceability - Gitlab <ul class=\"ul\">\n <li class=\"li\">Import historical data for Code and Orchestration capabilities by fetching data through the app-onboarding self-service catalog and periodic polling.</li>\n <li class=\"li\">The import framework helps to onboard teams by importing DevOps data into the instance without having to edit the pipeline or configure webhooks. The imported data provides insights into root causes for\n complete change traceability of Commits, Branches, Tags, and Pipelines (both CI and CD) from Gitlab.</li>\n </ul></li>\n <li class=\"li\">SonarQube - Support new code metrics <ul class=\"ul\">\n <li class=\"li\">Integrate New Code metrics provided by SonarQube scan results apart from the Overall code scan results, based on the New Code configuration in SonarQube. The following new code metrics are integrated in this\n release: New Vulnerabilities, New Maintainability Rating, New Reliability Rating, New Security Rating, New Bugs, New Code Smells, New Technical Debt, and New Lines of Code. This is supported for the Jenkins,\n Azure DevOps, and GitHub Actions orchestration tools.</li>\n </ul></li>\n <li class=\"li\">Split.io Feature Flag tool Integration with ServiceNow <ul class=\"ul\">\n <li class=\"li\">This integration extends ServiceNow to manage the CHG approval process for feature flags and segments of Split.io. ServiceNow DevOps can now manage updates to feature flags.</li>\n <li class=\"li\">Split.io feature flag tool integration support enables discovery of workspaces, environments, segments, and feature flags. You can set CHG request fields to enable Split.io for CHG control. Upon\n approval/rejection of a CHG request, the callback URL in split.io for the split or segment is invoked to resume implementation of the update to the split and segment</li>\n </ul></li>\n <li class=\"li\">The DevOps insights dashboard can now filter by Business Application</li>\n <li class=\"li\">For the Jenkins integration, The minimum supported Jenkins version is 2.289.1</li>\n </ul>\n <p class=\"p\">Fixed:</p>\n <ul class=\"ul\">\n <li class=\"li\">Artifacts with the same name but different versions are considered duplicates (even though they belong to different repositories).</li>\n <li class=\"li\">Two pipeline executions were created for an ADO release pipeline when the ADO project name has spaces and special characters.</li>\n <li class=\"li\">DevOps - Change tickets have links to the pipeline home instead of a specific execution.</li>\n <li class=\"li\">Azure DevOps</li>\n <li class=\"li\">Commits and work items are not getting linked to artifacts for pipelines that have Publish artifacts in the first step or job.</li>\n <li class=\"li\">Azure DevOps - Imported commit details show the incorrect number of files changed</li>\n <li class=\"li\">Work items, test summaries, and commits are not attached to change in ServiceNow when the Release pipeline checks in before the build pipeline.</li>\n <li class=\"li\">Incorrect message in inbound event processing details when test type mapping is missing.</li>\n <li class=\"li\">After historical import of pipeline executions that are canceled, pipeline status shows as in-progress in the pipeline UI</li>\n <li class=\"li\">Jenkins Orchestration events randomly go into an error state.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.35.3 - September 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_k2b_dhs_w5b\">\n <li class=\"li\">New <ul class=\"ul\">\n <li class=\"li\">Improved error messages to help you find the root cause of a problem while connecting to a tool. Error messages identify relevant active problems, highlight specific issues, and explain how to mitigate\n them.</li>\n <li class=\"li\">You can now specify a particular MID Server directly on the DevOps Change workspace page while connecting to a tool.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.35.0 - August 2022</dt>\n <dd class=\"dd\">\n <div class=\"p\">GitHub Actions Integration:<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_yf4_dpv_h5b\">\n <li class=\"li\">GitHub is a coding tool that is now updated to support the GitHub Actions orchestration capability in ServiceNow DevOps. You use the ServiceNow DevOps custom actions (published to the GitHub Actions marketplace)\n to integrate GitHub Actions pipelines and GitHub Environments.</li>\n <li class=\"li\">To update the data model, GitHub Actions Integration requires that GitHub is connected, configured, and that pipelines are discovered. GitHub Actions workflow run are paused and resumed using custom actions.</li>\n </ul></div>\n <div class=\"p\">The following custom actions are published to the GitHub repository:<ol class=\"ol\" id=\"store-rn-devops-change-velocity__ol_q4n_cpv_h5b\">\n <li class=\"li\">ServiceNow DevOps Change</li>\n <li class=\"li\">ServiceNow DevOps Test Report</li>\n <li class=\"li\">ServiceNow DevOps Sonar</li>\n <li class=\"li\">ServiceNow DevOps Register Artifact</li>\n <li class=\"li\">ServiceNow DevOps Register Package</li>\n </ol>Historical import and polling for ADO Artifacts:<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_zf4_dpv_h5b\">\n <li class=\"li\">Import historical data for ADO artifacts by using the app-onboarding self-service catalog and periodic polling to fetch the data. The import framework helps onboard teams by fetching DevOps data into the instance\n without having to edit the pipeline or configure webhooks. The imported data provides insights into the root causes for complete change traceability, which helps to identify the root causes and areas of\n improvement</li>\n </ul></div>\n <p class=\"p\">Out-of-the-box change approval policy Risk Inputs and Reject Reasons:</p>\n <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_ag4_dpv_h5b\">\n <li class=\"li\">The base-system DevOps default change approval policy improves the change automation and approval policy. Policy conditions run against collected DevOps data to auto-reject, auto-approve, or defer for manual\n approval. The data could be metrics on commits, code coverage, test results, sonar scan results, risk inputs, and so on. The change approval policy is configurable. To help users quickly take corrective actions,\n rejection reasons are captured in the CHG work notes.</li>\n </ul>\n <p class=\"p\">Jenkins snippet generator:</p>\n <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_bg4_dpv_h5b\">\n <li class=\"li\">The Jenkins plugin for ServiceNow DevOps can generate DevOps scripted pipeline steps. This helps developers to adopt ServiceNow DevOps features quickly and to modify pipelines easily.</li>\n </ul>\n <p class=\"p\">Workspace DevOps Onboarding:</p>\n <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_cg4_dpv_h5b\">\n <li class=\"li\">Onboarding (connecting to) a tool is challenging because it involves several disconnected steps and can involve multiple personas. Workspace guides you through the onboarding process to enable Change automation\n outcomes. The workspace drives self-service. With this release, you can easily onboard the Azure DevOps, Jira, GitHub, and Jenkins tools.</li>\n </ul>\n <p class=\"p\">DevOps Insights Module in Workspace:</p>\n <p class=\"p\">Flow Metrics that show the value of work being delivered.</p>\n <p class=\"p\">Cycle Times,Throughput Distribution, Planned to Deploy Flow Time, and Work In Progress amounts.</p>\n <p class=\"p\">New change acceleration metrics that focus on the path to automation.</p>\n <p class=\"p\">Automated versus manual changes, Change policy decisions applied, ROI.</p>\n <p class=\"p\">Updated filtering capabilities include Service, Configuration Item, Products, and by-Date.</p>\n <p class=\"p\">Drill into data collected with a new tabbing design to keep you in the workspace.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.34.1 - May 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_imh_yw3_ktb\">\n <li class=\"li\">Changed<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_ytm_yw3_ktb\">\n <li class=\"li\">Out of the box change approval policy: Out of the box (OOTB) DevOps default change approval policy is implemented to update the change automation and approval policy. With which, the policy conditions are\n applied on the DevOps data collected to either auto-reject or auto-approve or defer for manual approval. The DevOps data could be metrics on commits, code coverage, test results, sonar scan results, etc. The\n change approval policy is configurable.</li>\n <li class=\"li\">Import historical data for DevOps tools - Azure DevOps: Import historical data for all capabilities (Code, Plan, and Orchestration) by using the app-onboarding self-service catalog and periodic polling to\n fetch data. The import framework helps onboard teams by fetching DevOps data into the instance without having to edit the pipeline or configure webhooks. The imported data provides insights into the root causes\n for complete change traceability. Starting with version 1.34, you can import the data and configure a polling mechanism for Azure DevOps.</li>\n <li class=\"li\">jFrog - Jenkins artifactory integration: Integrate Jenkins and jFrog Artifactory in ServiceNow DevOps and use this data for traceability and linking CI/CD pipelines in ServiceNow. Associate the build pipelines\n (CI) with the artifacts built and published to jFrog, and associate the deploy pipelines (CD) with the packages downloaded from jFrog repositories to deploy. Linking these CI/CD pipelines with the artifacts and\n associating those with the change creates the link from commit to artifacts built and deployed for change traceability.</li>\n </ul></li>\n <li class=\"li\">Fixed<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_iqv_bx3_ktb\">\n <li class=\"li\">GitLab integration: Very large GitLab build numbers are saved as extreme big numbers in build_number column of Task Execution table</li>\n <li class=\"li\">Security bug</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.33.1 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_jvb_bvg_jsb\">\n <li class=\"li\">Changed<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_afb_dvg_jsb\">\n <li class=\"li\">Change traceability<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_wnv_dvg_jsb\">\n <li class=\"li\">Change traceability is a non-invasive way to utilize DevOps data to accelerate manual changes. This allows for quicker time to value on the path to full change automation. With this release, you can\n associate either artifact versions, build numbers or a release version to a manually created change request that will pull in DevOps data such as work items, commits and tests.</li>\n <li class=\"li\">The implementation does not require pipeline modifications to include ServiceNow DevOps change tasks. Thus, with the associated DevOps data, you have complete visibility of what was deployed to\n production to accelerate your manual changes.</li>\n </ul></li>\n <li class=\"li\">Support Import and Polling for JIRA, GitHub and Jenkins<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_hwb_fvg_jsb\">\n <li class=\"li\">The import via app-onboarding self-service catalog and periodical Polling to fetch data for all capabilities (Code, Plan and Orchestration) will help you to onboard teams easily by quickly getting DevOps\n data into ServiceNow without having to edit the pipeline or configure webhooks. The imported data will provide you the insights into the root causes for complete change traceability. This release will\n cover the importing framework for JIRA, GitHub and Jenkins and configurable polling mechanism.</li>\n <li class=\"li\">The following app spoke dependencies are added to support the feature<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_b5g_gvg_jsb\">\n <li class=\"li\">Jenkins V2 Spoke – 1.1.2</li>\n <li class=\"li\">Jira Spoke – 3.1.1</li>\n <li class=\"li\">GitHub Spoke – 2.2.2</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">System Health Dashboard & Notifications<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_crr_hvg_jsb\">\n <li class=\"li\">The system health dashboard provides a way to monitor or troubleshoot the data that is coming in from your connected DevOps tools to ServiceNow DevOps. This is a way for DevOps admins to have better\n visibility into the inbound events processing data received from various tools which have been configured in DevOps. There’s also an easy way to check the latest status of the tool connectivity.</li>\n <li class=\"li\">Email notifications can be sent to a group that will provide weekly information on key stats such as pipeline executions, change requests, and inbound event data. This allows DevOps admins to be\n proactively notified if there are any possible changes to the overall help of their DevOps system.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_bbm_jvg_jsb\">\n <li class=\"li\">Azure DevOps<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_oyn_jvg_jsb\">\n <li class=\"li\">If multiple commits are processed at the same millisecond, duplicate repositories are created</li>\n <li class=\"li\">ADO tool created saves credentials in clear text</li>\n </ul></li>\n <li class=\"li\">GitLab notifications are stuck in waiting and error state when midserver is intermittently up and down</li>\n <li class=\"li\">Pipeline UI is not loading for pipelines having large number of pipeline executions</li>\n <li class=\"li\">DevOps relationship rules are executed for change requests with non-DevOps category</li>\n <li class=\"li\">Artifact registration fails for Free style job after upgrade to 1.32</li>\n <li class=\"li\">Security bug</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.32.0 - November 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_l5g_wbg_4rb\">\n <li class=\"li\">Jenkins Support for parallel stages: ServiceNow DevOps will now track stages that run in parallel/nested in Jenkins pipelines. The parallel stages will be rendered accurately in the Pipeline User Interface,\n and automated Change Requests will only get created once parallel stages preceding it are complete.</li>\n <li class=\"li\">Azure DevOps: Bulk Processing feature enabled for ADO tool's Orchestration Capability to optimize the processing of events.</li>\n <li class=\"li\">Table Archiving Policies<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_y4z_xbg_4rb\">\n <li class=\"li\">Archive Rules added to auto archive data which is older than 9 months (configurable, can be configured for all archive rules using one property).</li>\n <li class=\"li\">Destroy Rules are added which will purge the archived data older than 3 years.</li>\n <li class=\"li\">Above Archive and Destroy Rules are applied to tables consisting of data – PipelineExecution, StepExecution, TaskExecution and all related tables.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed<ul class=\"ul\" id=\"store-rn-devops-change-velocity__ul_hkk_zbg_4rb\">\n <li class=\"li\">Agile Development 2.0: When user with scrum_product_owner and scrum_story_creator roles creates a user story, the corresponding work item is not created in DevOps.</li>\n <li class=\"li\">Jenkins: Multibranch pipelines with BitBucket configuration has task execution value as empty Pipeline executions are created even though Track is NOT enabled for multibranch pipeline and nested pipeline After\n recreating Jenkins tool, inbound events are created even though pipelines are not discovered or tracked.</li>\n <li class=\"li\">Azure DevOps: For custom project (not Agile project): When ADO work item is deleted, inbound event errors with error code 400 thereby not updating corresponding DevOps workitem’s state to Deleted.</li>\n <li class=\"li\">Change Receipt flag for a pipeline step record is not updated when app-onboarding payload is posted</li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # DevOps Change Velocity release notes
Version history for the DevOps Change Velocity application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.1.0 - August 2025
* New:
+ Import based evidence collection framework
- Improve instance efficiency by skipping step-level pipeline processing for accelerated change management and evidence collection for GitHub and Azure DevOps (ADO) orchestration tools.
* Changed:
+ Support for MID Server cluster
- Improve load balancing and failover protection by selecting a MID Server cluster when connecting to a tool instance associated with a MID Server cluster. This configuration enables multiple MID Servers
with relevant capabilities to be grouped.
+ Improved UX for DevOps Change health scans
- Run health scans and analyze findings efficiently in the DevOps Change workspace with an intuitive and user-friendly interface.
+ Pipeline association for GitHub Actions
- When onboarding GitHub Actions pipelines (workflows) through the App onboarding catalog or the onboarding APIs, now only the selected pipelines are associated with the DevOps app. If no pipeline is
selected, all pipelines within the specified repository are associated.
+ Tool connection check status
- If a tool is marked as Disconnected because of a system-generated failure during an unsuccessful connection check, any subsequent successful check automatically updates the connection status to
Connected. If you manually disconnect the tool, the tool status remains Disconnected even if there’s a subsequent successful connection check.
+ New roles for vulnerability integration
- The sn\_vul.app\_sec\_manager role is added to the DevOps Tool Owner [sn\_devops.tool\_owner] role when the DevOps Vulnerability Integrations plugin (sn\_devops\_vul\_ints) is installed.
- The sn\_vul\_veracode.configure\_integration role is added to the DevOps Tool Owner [sn\_devops.tool\_owner] role when the Vulnerability Response Integration with Veracode plugin (sn\_vul\_veracode) is
installed.
+ Support for multiple test summaries in single Azure DevOps pipeline step
- When a step in an Azure DevOps pipeline has multiple test summaries, the pipeline may get stuck waiting indefinitely. This update ensures that such wait states are resolved efficiently.
+ GitHub pipeline rename
- Previously, renaming a GitHub workflow caused event processing to be ignored.Now, DevOps Change Velocity stores the context of individual GitHub workflow runs and updates pipeline names prior to event
processing.
+ Improvements to Agile 2.0 Story-Release syncing
- Previously, unmapped or changed releases in Agile 2.0 Stories did not have outdated mappings removed, leading to inaccurate story lists for each release. With this update, only correct Story-to-Release
mappings will be kept.
#### Version 6.0.0 - May 2025
* New:
+ Bitbucket cloud tool integration with ServiceNow
- Integrate the Bitbucket Cloud coding tool with DevOps Change Velocity, enabling ServiceNow to connect, discover, import, and process real-time repository events.
* Changed
+ Additional scans for DevOps Health Scan Content pack
- Additional set of proactive checks focused on problems that tend to occur before or after an upgrade along with catching configuration issues like plugin and version incompatibilities or pipelines that
chronically fail have been added.
+ Bitbucket Server and Data Center tool integration with ServiceNow
- Improved support for Bitbucket Server and Data Center by enabling Pull Request functionality.
+ Secure token for Rally Integration User
- Rally integration now supports a more secure integration user token, instead of basic auth for integration user, and is now consistent with the remaining planning tool integrations.
#### Version 5.1.0 - February 2025
* New:
+ Support for proactive health scans
- Detect anomalies and issues in your DevOps Change Velocity instance by using a suite of proactive checks. These checks can help you identify problems that are not obvious in the product UI but can easily
be detected through table scans. They are either Scheduled or On-Demand in nature, based on the type of check.
+ Harness tool integration with ServiceNow
- Integrate the Harness orchestration tool with DevOps Change Velocity. This integration enables you to connect, discover, import, process real-time events, and integrate CI/CD with change in ServiceNow
for Harness pipelines.
* Changed:
+ Simplified onboarding of orchestration tools that are not supported in the base system
- The simplified generic framework provides you an easy-to-use solution to integrate custom orchestration tools with ServiceNow DevOps Change Velocity, requiring minimal knowledge of the platform. It
reduces the complexity of integration by lowering the amount of custom coding needed and by simplifying the overall process for both customers and partners. By streamlining the onboarding of new
orchestration tools, the framework enables faster adoption, smoother scaling, and easier onboarding of additional teams. This enables you to experience fewer integration challenges, speeding up the user
adoption process and reducing friction during the transition. This generic framework supports the integration of any orchestration tool not natively supported by ServiceNow in the base system.
+ Custom fields for planning tool integration
- Bring in additional custom fields for work items and thereby experience enhanced configurability of planning tools supported in the base system by DevOps Change Velocity.
+ Enhanced lead time calculation
- Lead time calculation now considers Artifacts/Packages registered as part of Pipeline Execution and is calculated based on commits associated with it.
+ Improved in-product guidance for effective self-service adoption
- Improved user experience by adding documentation or navigation to external documentation at various places in workspace.
#### Version 5.0.0 - November 2024
* New:
+ OAuth 2.0 authentication for Azure DevOps (ADO)
- Use OAuth 2.0 authentication to connect your Azure DevOps tool with DevOps Change Velocity ensuring a more secure authentication method.
+ OAuth 2.0 authentication for Jira Cloud
- Use OAuth 2.0 authentication to connect your Jira Cloud tool with DevOps Change Velocity ensuring a more secure authentication method.
* Changed:
+ Generalized Docker container solution to support any orchestration tool
- Use the generalized and extensible Docker container solution to integrate any orchestration tool with DevOps Change Velocity for invoking pipeline actions like change request creation and collecting
relevant DevOps data without having to rely on tool-specific plugins or extensions.
+ Simplified onboarding of Planning tools that are not supported in the base system
- Integrate planning tools that are not supported in the base system by using transformer rules. GitLab Issues is now available as one of the planning tools and is built leveraging this new approach, so
you can discover plans, import work items, and configure webhooks for work items (issues) in GitLab.
+ Improved manual DevOps change creation experience by enabling the association of work items directly
- Add work items data in a manually created DevOps change request in Service Operations Workspace for ITSM.
#### Version 4.1.0 - August 2024
* New:
+ Improved journey to full change automation using models
- In-product guidance to leverage DevOps change models and easily create DevOps changes without disruption of your change process in the DevOps Change Workspace.
- Fast-track your change process by using a new DevOps Simplified change model, which doesn't contain the Assess state. Change approval for this model is based on the DevOps Simplified Model Change
policy.
- Approval policy is manual by default for the corresponding DevOps and DevOps Simplified change models.
- The new Change DevOps Update execution state flow in the DevOps model is now used to send a callback to the third-party orchestration tool.
+ DevOps data for Change traceability in Service Operations Workspace (SOW)
- Add and edit DevOps data in a manually created change request in Service Operations Workspace for a unified change request experience in both DevOps Change Workspace and Service Operations
Workspace.
- View the DevOps summary card in the Overview tab of the SOW Workspace for all the change states (New, Assess, Authorize, Schedule, Implement, Review and Close). You can add or edit data on the DevOps
summary card for DevOps change requests created manually.
+ Note: This feature is only available for the Xanadu release.
* Awareness of DevOps change to Change managers in SOW Admin center for` configuration
+ ServiceNow admins can now see a navigation link to the DevOps Change Workspace if it is installed, and the Get App link which enables them to install DevOps Change Velocity (DCV) if not already installed (only
applicable for ITSM Pro or if DCV is available for installing).
+ Note: This feature is only available for the Xanadu release.
* + Awareness of DevOps change in Adoption Blueprints
- A new adoption blueprint, "Modernize your change management process", is now available in Admin Center Adoption Blueprints that gives ServiceNow admins a walk through on how they can adopt the required
capabilities to allow their change process to dynamically scale without compromising stability and governance.
+ Note: This feature is only available for the Xanadu release.
* Awareness of DevOps change to ServiceNow admins in the Change management setup
+ The new Change Management configuration in SOW Admin Center highlights features that could be used by Change Admins and Managers to modernize their change management journey such as change models, risk and
success scores, approval policies and DevOps, which thereby serves as a one stop shop for customers looking for guidance on how to modernize change.
+ Note: This feature is only available for the Xanadu release.
* Changed:
+ DevOps Change Request Manual Approval Flow trigger change
- The DevOps Change Request Manual Approval flow wont trigger for DevOps change requests whose model is a base system DevOps change model (DevOpsorDevOpssimplified) to avoid conflicts and errors.
+ Support reruns with GitHub Actions
- Rerunning of failed jobs in GitHub Actions workflows is now supported with creating change requests.
- Reruns of any failed stage before or after or at the time of change creation is supported.
+ Support API\_KEY for Jira Server: The API\_KEY authentication method is now available for Jira Server, aligning it with the existing support already available for Jira Cloud.
+ Persist branch details in pipeline execution to determine commits from artifacts and packages
- A new column is now added to the pipeline execution table to reference the branch table and enable filtering by branch to ensure right commits get associated to a change when users work on multiple
versions of an artifact simultaneously.
- Enhanced the commit calculation logic for Artifact version to filter by branch.
- The commit association logic for packages has been changed to show all the commits that are being deployed as part of a package, including the commits from previous artifact versions that have not been
deployed, but only on the same branch
+ Removed:
- To make the Change - DevOps Implement flow of the DevOps model more suitable for DevOps changes, change tasks are no longer automatically created.
- The DevOps Change Request Minimal Automation Approval Flow and DevOps Change Request Advanced Automation Approval flows won't trigger for DevOps change requests whose model is a base system DevOps change
model (DevOpsorDevOpssimplified) to avoid conflicts and errors.
#### Version 4.0.0 - May 2024
* New:
+ Custom orchestration tool integration support
- Integrate DevOps Change Velocity with any orchestration tool that is not supported inthe base system.
+ Improved onboarding error handling and guardrails
- View improved error messages which helps you find the root cause of a problem whileonboarding (connection, discover, configure, or import) a tool.
+ Change request creation with errors in DevOps data retrieval
- Enable change request creation even if there is an error in retrieving the DevOps datain a pipeline.
+ GitLab merge request / pull request support
- Manage GitLab pipelines pull requests for GitLab coding source from ServiceNow DevOps.
+ JFrog Artifactory support for GitHub Actions, Azure DevOps, and GitLab
- Import the artifact data published to JFrog Artifactory for GitHub Actions, Azure DevOps, and GitLab pipeline executions.
+ Multiple ServiceNow DevOps configurations in the same Jenkins instance
- Configure multiple ServiceNow DevOps connections in one Jenkins Server.
* Changed:
* + Jira Cloud support
- Onboard Jira Cloud to DevOps Change Velocity in addition to Jira On-premises.
+ GitLab Docker Container improvements
- Retrieve and update change request details associated with a GitLab pipeline and publish unit test results. Automatically updating the close code, based on the overall pipeline execution status for
simple GitLab pipelines is also supported.
+ DevOps Workspace improvements
- The Tools module now has three list groups - All, Status, and Capability.
- Test Results and Software Quality functionalities are now available in the List module for easy navigation.
- You can create your own lists in the "My Lists" section.
- System health, Integrations and Advanced (earlier called as Troubleshooting) are now available in the Admin module.
+ DevOps Insights improvements
- Use the Insights dashboard in the DevOps Workspace as part of the Next Experience, with newer and relevant indicators/widgets such as Deployment success rate and Failed Deployments along with safeguards
and better filtering.
- DevOps Standard Insights on platform has been deprecated for all new DevOps users.
- Platform (record producer) users are now redirected to the workspace to create tools or apps. Release/legacy users can still directly go to the platform URL to create tools or apps in the platform
through the "Create New (legacy)" and "Create App (legacy)" options.
#### Version 3.1.0 - February 2024
* New:
+ GitLab integration with Docker Container
- Integration of GitLab with ServiceNow DevOps has been simplified using Docker Container which is published to DockerHub. This supports ServiceNow DevOps CHG creation, SonarQube integration with GitLab
pipelines, and registering artifacts and package creation with ServiceNow DevOps.
+ GitHub Issues integration
- GitHub now supports the Plan capability with GitHub Issues integration in addition to the code and orchestration capabilities. GitHub Issues of the repository can also be discovered and linked with the
GitHub commits and persisted in the ServiceNow DevOps CHG, which can be used for policy decisions of ServiceNow DevOps CHG acceleration.
+ Supported various unit test types for GitHub Actions
- Automatically publish test results of various unit test tool reports like NUnit, pytest, jest, JUnit, XUnit without any custom API calls to publish to the ServiceNow DevOps CHG.
+ Improved error logging and handling with ServiceNow DevOps extensions
- ServiceNow DevOps extensions published for GitHub Custom Actions, Jenkins plugins, ADO extensions now have improved error logging and handling for easier troubleshooting.
+ Guided change automation experience
- Better in-product guidance is now provided on the various ways to leverage DevOps changes and how to easily adopt DevOps changes without complete disruption of your change process. A stepper guides you
to automate DevOps change creation. You can check the connection status of a tool while selecting a pipeline on the stepper and you are also alerted before proceeding to the next step. Two new state
transition flows: Change - DevOps - New and Change - DevOps Schedule, for DevOps change model are introduced to move and track changes through these states. The DevOpsChangeRelationshipHelper script has
been introduced to retrieve data associated with a change request based on the specified relation type.
+ Changed error handling for DevOps change request flows
- You can view errors corresponding to a change request in the worknotes of the change request and in the console logs of the pipeline tool when a business rule or data policy causes an issue while
updating a change in the DevOps Change Request Manual Approval, DevOps Change Request Minimal Automation Approval, or DevOps Change Request Advanced Automation Approval flows.
+ Handling of Azure DevOps and GitHub API rate limiting
- When Azure DevOps or GitHub API rate limits are exceeded, DevOps Change Velocity will defer processing of new events until GitHub throttling has subsided to handle large volumes of data.
+ Support pagination in Discover import requests for pipelines, repos, plans for Azure DevOps and GitHub
- Data is now retrieved from 3rd party tools in batches (paginated way). This will help you to scale by onboarding many teams having large volumes of data.
+ Removal of Connection Admin and Flow Designer roles for DevOps Admin & Tool Owner
- Visibility and editing capabilities of DevOps Admins and Tool Owners has been limited by removing the Flow Designer and Connection Admin roles for these users.
+ Changes to artifacts and packages
- The overall experience with adoption, implementation, and error handling for artifacts and packages has been improved.
+ GitLab notification processing improvements
- Scalability has been improved with seamless handling of GitLab events.
+ SonarQube Integration changes
- SonarQube overall quality gate status for the scan summary is now supported and SonarQube integration with GitLab pipelines is also supported using ServiceNow DevOps Gitlab Docker Container.
#### Version 3.0.0 - November 2023
* New:
+ Minimal Automated DevOps Change Approval.
+ Studio support to DevOps Change Velocity.
* Changed:
+ Renamed existing DevOps change flows appropriately.
#### Version 2.0.0 - August 2023
* New:
+ Security framework
- A new integration framework and data model has been added specifically for application security tools. It is an extensible framework that also allows you to create custom integrations with any
application security tools.
+ Veracode support
- Connect Veracode that is integrated with your CI/CD pipelines to DevOps Change Velocity to retrieve security scan results. This helps you determine how vulnerable your code is. Veracode scans that are
configured on GitHub Actions, Jenkins, and Azure DevOps pipelines are supported in the base system. You can view the security scan results either in the related list of a Change Request or the Task
Execution of the pipeline in your ServiceNow instance or in the Pipeline UI. You can use security results in defining change policies and conditions for change automation.
+ Multimodal support
- Multimodal change is a new change management feature that allows better flexibility in defining change models or processes to reflect modern development practices. DevOps supports this new feature using
which you can create change models with states and rules that determine the transitions between the states to deliver "fit for purpose" change models with a suite of succinct flows and flow actions built
in Flow designer. With DevOps change models, change teams can now selectively transition to a wide range of models that are fully optimized for their specific use cases.
+ Secure token authentication for Integration user
- Azure DevOps, Jenkins, and GitHub Actions now support token-based authentication for the integration user. Jenkins supports both basic auth and token authentication to make it compatible with DevOps
Config.
+ Run commits for GitHub Actions and Azure DevOps
- Increase traceability by capturing the full list of run commits for a change in GitHub Actions and Azure DevOps.
+ Workspace changes for onboarding and insights
- This includes validating the installation of ServiceNow DevOps extension in Azure DevOps before configuring webhooks, automatically importing pipeline steps when going through change automation setup,
info icons for DevOps Insights widgets, and better visuals for flow and accelerate metric score widgets for DevOps Insights.
+ Logging CHG state transitions within orchestration tool and Policy Condition details
- Change information such as Change Number, State, Assignment Group, Approvers, Planned Start/End date is displayed in the console logs of Azure DevOps pipelines and GitHub Action workflows, while the
pipeline or workflow is pending change approval. The ServiceNow DevOps application is polled at regular intervals and if there is any difference in the change information, it is logged directly in the
console logs, thereby minimizing the hops to ServiceNow instance. The details of the Policy Condition, which failed, are also logged in the console of the orchestration tool.
+ Get and update DevOps Change Request details
- Get and update change request details associated with an Azure DevOps pipeline and GitHub Action workflow, by using the ServiceNow DevOps extension from Azure DevOps and GitHub Action marketplace. These
extensions or custom actions can be used to get the change, update the change, and close the change as required, by passing in the needed attributes.
+ GitHub Action Deployment Gates
- ServiceNow DevOps Change Velocity now supports GitHub Action Deployment Gates for its environments. By integrating this feature with ServiceNow DevOps, developers can enforce quality gates on every
deployment environment in GitHub Actions and get the change details from within the Deployment Protection Rule console logs of GitHub Actions along with the progress of the change states as approved or
rejected.
+ Configure webhooks manually
- You can now choose to configure webhooks manually rather than configuring it automatically from ServiceNow DevOps Change Velocity. You can use this feature to access the token and sysid. Using this
information, the tool admin within your organization can configure the webhooks manually. It is accessible only for DevOps Admin and Tool owner roles.
+ ServiceNow DevOps connection and credential
- The initial setup of ServiceNow DevOps Change Velocity by ServiceNow Admins has been simplified. The task of setting up the integration user with basic auth credentials is not required anymore.
CreateDevOpsTool alias setup has been removed.
+ Optimal handling of ServiceNow DevOps events to improve performance
- ServiceNow DevOps will filter out ignorable events before they trigger a Flow execution. This will improve the performance of event handling and flow designer execution bandwidth for significant events,
thereby improving the overall response time. This also allows DevOps admins to add tool webhooks with a broader scope without impacting system performance.
* Major fixes.
#### Version 1.38.0 - May 2023
* Changes:
+ Azure DevOps organization support
- Connect a tool to Azure DevOps directly at the organizational level. Projects within the organization are discovered automatically. You can configure webhooks for multiple projects at once and easily
update credentials at the organization level. This removes the need to connect a tool per ADO project.
+ Group access for tools and applications
- Control access to tools and applications by adding user groups to the Maintained by field. Users belonging to the groups added can access only that tool or app, and can edit them only if their roles
allow it. A new role, DevOps tool owner, has been introduced. Users with this role can only connect tools and will not have access to additional DevOps admin capabilities like system properties.
+ Automatically retrieve pipeline steps when associating to an app
- While associating a pipeline with an app, the pipeline steps are also retrieved during import. No longer a requirement to run a pipeline once for the steps to be mapped in ServiceNow DevOps.
+ Changed error messaging
- Improved error messages are displayed in Inbound events and Import requests to help find the root cause of a problem for real-time notifications. Error messages identify relevant active problems,
highlight specific issues, and explain how to mitigate them.
+ Credentials expiry notification
- Admins and tool owners will be notified when tool credentials expire or are about to expire. They will be alerted through email, universal task, notification bell icon and a message on the tool record.
This prevents any loss of data.
+ Last event received
- Alert DevOps admins when events were being last received to caution them about any possible issue that might occur with their tool connection. The Last event received field in the tool record will help
in easily troubleshooting any connection issues. You can set the number of days to display warning or critical alerts in the Last event received field in the tool record when events were not being
received.
+ Logging change status while pipeline is pending decision to resume execution:
- Change information such as, Change Number, State, Assignment Group, Approvers, Planned Start/End date is displayed in the console logs of Jenkins and GitHub Actions, while the pipeline/workflow is
pending for change approval. The ServiceNow DevOps application is polled at regular intervals and if there is any difference in the change information, it is logged directly in the console logs, thereby
minimizing the hops to ServiceNow instance.
Fixed:
* GitHub: The Discover action fails if an already discovered repository is deleted in GitHub.
* User with the "sn\_devops.viewer" role from DevOps Change is able to see the DevOps Config workspace link.
* SonarQube/SonarCloud: In a change request, the non-admin software quality summary record is overriden by next record instead of creating a new summary record.
* Change creation fails if data policies are present on change attributes.
* Unable to edit default view of the Change Request related list when DevOps Change Velocity is installed.
* Azure DevOps: When step type is not prod deploy, the Workitem and Commits related lists for change display incorrect entries.
* Jira: Duplicate workitems are created if an issue is updated immediately after creation.
* User with DevOps Viewer role cannot access KPI analytics for all Insights widgets in workspace.
* If a commit is processed in DevOps, deleted in DevOps and then re-commited from GitHub then committer details for the commit are not persisted.
* Incorrect # of tests displayed in Application activity last 30 days widget.
#### Version 1.37.0 - February 2023
* Changed:
+ Improved error handling and guardrails
+ Improved error messages to help find the root cause of a problem while onboarding (connection, discover, configure, or import) a tool. Error messages identify relevant active problems, highlight specific
issues, and explain how to mitigate them.
+ DevOps Change Workspace changes
- Streamlined initial system setup for ServiceNow admins, which includes status of setup, improved identification of scope needed to complete, ability to set new passwords for account used for
configurating credential alias, extra validation, and more.
- App Owner role expansion, which includes the ability to modify pipeline steps to assign application services or to set up change automation. App owners can also click Discover for tools to associate any
new objects needed for their DevOps application. Changed tool administration which includes the ability to easily update credentials for every tool and check permissions for the given credentials.
+ Rally integration: Connect to the Broadcom Rally planning tool to import Rally planning objects such as epics, stories, bugs, and tasks into DevOps data as work items. The Rally integration supports discovery
of work items, configuring webhooks to send real-time data, and importing of historical data. Rally work items can be associated with commits used for change request acceleration.
+ GitHub OAuth JWT Authentication: Secure authentication of GitHub tool connection is now supported using OAuth JWT (Json Web Tokens). OAuth-JWT authentication using private key generated in GitHub is now
supported.
+ Get and update DevOps Change Request details: Get and update change request details associated with a Jenkins pipeline by running the snDevOpsGetChangeNumber and snDevOpsUpdateChangeInfo scripts respectively
in the Jenkins pipeline.
+ DevOps Accelerate Metrics: Now also shown in Digital Portfolio Management workspace by business application.
* Fixed:
+ DevOps Insights 1.36 application adds ACLs, which hides the Business Service and Business Application CIs in the CMDB.
+ DevOps Subscription isn't adding the users with assigned role via an assignment group to the Participant table.
+ Owner field is not getting populated when app is created via app onboarding.
+ Jenkins Discover fails with large number of pipelines/jobs.
+ When pipeline name is same across tools (eg Gitlab, Jenkins), pipeline executions of one tool is mapped to another tool.
+ Branch details are missing for commit due to race condition when both tag and branch events get processed simultaneously.
+ The 'Do you wish to configure?' checkbox is missing on service portal during App on-boarding.
+ GitHub bulk commit processing persists more commits than required.
+ For an Azure DevOps (ADO) pipeline with only one stage and change receipt enabled, the CR gets created with Actual Start date greater than Actual End date.
+ Gitlab Discover populates only first 100 (value defined in the import.coding\_tool.repos.per\_page property) repos, pipelines.
+ CI class name 'Package' created from DevOps package conflicts with CMDB CI OS package.
#### Version (1.36.0) - November 2022
Changes:
* Updated error messaging
+ Improved error messages to help find the root cause of a problem while connecting to a tool. Error messages identify relevant active problems, highlight specific issues, and explain how to mitigate them. A new
permission check when connecting a tool shows permissions available from the credentials instead of the required permissions.
* You can now specify a particular MID Server directly on the DevOps Change workspace page while connecting to a tool.
* Pull Request (PR) pipeline executions support GitHub/Jenkins
+ Track and support Pull Request pipeline executions for the Jenkins orchestration tool and PRs created in the GitHub coding tool. Integrate PR data like Pull Request ID, Commits, Origin branch, Destination
branch, Raised by, Approver, Comments, PR raised time, PR approved time, and PR merged/closed time from the GitHub coding tool to the DevOps CHG created for the corresponding pipeline execution in the Jenkins
orchestration tool. In addition, attach the PR-related data to the DevOps CHG to review who authorized, validated, verified, and approved the PR merge process.
* Import historical data for DevOps tools and CHG traceability - Gitlab
+ Import historical data for Code and Orchestration capabilities by fetching data through the app-onboarding self-service catalog and periodic polling.
+ The import framework helps to onboard teams by importing DevOps data into the instance without having to edit the pipeline or configure webhooks. The imported data provides insights into root causes for
complete change traceability of Commits, Branches, Tags, and Pipelines (both CI and CD) from Gitlab.
* SonarQube - Support new code metrics
+ Integrate New Code metrics provided by SonarQube scan results apart from the Overall code scan results, based on the New Code configuration in SonarQube. The following new code metrics are integrated in this
release: New Vulnerabilities, New Maintainability Rating, New Reliability Rating, New Security Rating, New Bugs, New Code Smells, New Technical Debt, and New Lines of Code. This is supported for the Jenkins,
Azure DevOps, and GitHub Actions orchestration tools.
* Split.io Feature Flag tool Integration with ServiceNow
+ This integration extends ServiceNow to manage the CHG approval process for feature flags and segments of Split.io. ServiceNow DevOps can now manage updates to feature flags.
+ Split.io feature flag tool integration support enables discovery of workspaces, environments, segments, and feature flags. You can set CHG request fields to enable Split.io for CHG control. Upon
approval/rejection of a CHG request, the callback URL in split.io for the split or segment is invoked to resume implementation of the update to the split and segment
* The DevOps insights dashboard can now filter by Business Application
* For the Jenkins integration, The minimum supported Jenkins version is 2.289.1
Fixed:
* Artifacts with the same name but different versions are considered duplicates (even though they belong to different repositories).
* Two pipeline executions were created for an ADO release pipeline when the ADO project name has spaces and special characters.
* DevOps - Change tickets have links to the pipeline home instead of a specific execution.
* Azure DevOps
* Commits and work items are not getting linked to artifacts for pipelines that have Publish artifacts in the first step or job.
* Azure DevOps - Imported commit details show the incorrect number of files changed
* Work items, test summaries, and commits are not attached to change in ServiceNow when the Release pipeline checks in before the build pipeline.
* Incorrect message in inbound event processing details when test type mapping is missing.
* After historical import of pipeline executions that are canceled, pipeline status shows as in-progress in the pipeline UI
* Jenkins Orchestration events randomly go into an error state.
#### Version 1.35.3 - September 2022
* New
+ Improved error messages to help you find the root cause of a problem while connecting to a tool. Error messages identify relevant active problems, highlight specific issues, and explain how to mitigate
them.
+ You can now specify a particular MID Server directly on the DevOps Change workspace page while connecting to a tool.
#### Version 1.35.0 - August 2022
GitHub Actions Integration:
* GitHub is a coding tool that is now updated to support the GitHub Actions orchestration capability in ServiceNow DevOps. You use the ServiceNow DevOps custom actions (published to the GitHub Actions marketplace)
to integrate GitHub Actions pipelines and GitHub Environments.
* To update the data model, GitHub Actions Integration requires that GitHub is connected, configured, and that pipelines are discovered. GitHub Actions workflow run are paused and resumed using custom actions.
The following custom actions are published to the GitHub repository:
1. ServiceNow DevOps Change
2. ServiceNow DevOps Test Report
3. ServiceNow DevOps Sonar
4. ServiceNow DevOps Register Artifact
5. ServiceNow DevOps Register Package
Historical import and polling for ADO Artifacts:
* Import historical data for ADO artifacts by using the app-onboarding self-service catalog and periodic polling to fetch the data. The import framework helps onboard teams by fetching DevOps data into the instance
without having to edit the pipeline or configure webhooks. The imported data provides insights into the root causes for complete change traceability, which helps to identify the root causes and areas of
improvement
Out-of-the-box change approval policy Risk Inputs and Reject Reasons:
* The base-system DevOps default change approval policy improves the change automation and approval policy. Policy conditions run against collected DevOps data to auto-reject, auto-approve, or defer for manual
approval. The data could be metrics on commits, code coverage, test results, sonar scan results, risk inputs, and so on. The change approval policy is configurable. To help users quickly take corrective actions,
rejection reasons are captured in the CHG work notes.
Jenkins snippet generator:
* The Jenkins plugin for ServiceNow DevOps can generate DevOps scripted pipeline steps. This helps developers to adopt ServiceNow DevOps features quickly and to modify pipelines easily.
Workspace DevOps Onboarding:
* Onboarding (connecting to) a tool is challenging because it involves several disconnected steps and can involve multiple personas. Workspace guides you through the onboarding process to enable Change automation
outcomes. The workspace drives self-service. With this release, you can easily onboard the Azure DevOps, Jira, GitHub, and Jenkins tools.
DevOps Insights Module in Workspace:
Flow Metrics that show the value of work being delivered.
Cycle Times,Throughput Distribution, Planned to Deploy Flow Time, and Work In Progress amounts.
New change acceleration metrics that focus on the path to automation.
Automated versus manual changes, Change policy decisions applied, ROI.
Updated filtering capabilities include Service, Configuration Item, Products, and by-Date.
Drill into data collected with a new tabbing design to keep you in the workspace.
#### Version 1.34.1 - May 2022
* Changed
+ Out of the box change approval policy: Out of the box (OOTB) DevOps default change approval policy is implemented to update the change automation and approval policy. With which, the policy conditions are
applied on the DevOps data collected to either auto-reject or auto-approve or defer for manual approval. The DevOps data could be metrics on commits, code coverage, test results, sonar scan results, etc. The
change approval policy is configurable.
+ Import historical data for DevOps tools - Azure DevOps: Import historical data for all capabilities (Code, Plan, and Orchestration) by using the app-onboarding self-service catalog and periodic polling to
fetch data. The import framework helps onboard teams by fetching DevOps data into the instance without having to edit the pipeline or configure webhooks. The imported data provides insights into the root causes
for complete change traceability. Starting with version 1.34, you can import the data and configure a polling mechanism for Azure DevOps.
+ jFrog - Jenkins artifactory integration: Integrate Jenkins and jFrog Artifactory in ServiceNow DevOps and use this data for traceability and linking CI/CD pipelines in ServiceNow. Associate the build pipelines
(CI) with the artifacts built and published to jFrog, and associate the deploy pipelines (CD) with the packages downloaded from jFrog repositories to deploy. Linking these CI/CD pipelines with the artifacts and
associating those with the change creates the link from commit to artifacts built and deployed for change traceability.
* Fixed
+ GitLab integration: Very large GitLab build numbers are saved as extreme big numbers in build\_number column of Task Execution table
+ Security bug
#### Version 1.33.1 - February 2022
* Changed
+ Change traceability
- Change traceability is a non-invasive way to utilize DevOps data to accelerate manual changes. This allows for quicker time to value on the path to full change automation. With this release, you can
associate either artifact versions, build numbers or a release version to a manually created change request that will pull in DevOps data such as work items, commits and tests.
- The implementation does not require pipeline modifications to include ServiceNow DevOps change tasks. Thus, with the associated DevOps data, you have complete visibility of what was deployed to
production to accelerate your manual changes.
+ Support Import and Polling for JIRA, GitHub and Jenkins
- The import via app-onboarding self-service catalog and periodical Polling to fetch data for all capabilities (Code, Plan and Orchestration) will help you to onboard teams easily by quickly getting DevOps
data into ServiceNow without having to edit the pipeline or configure webhooks. The imported data will provide you the insights into the root causes for complete change traceability. This release will
cover the importing framework for JIRA, GitHub and Jenkins and configurable polling mechanism.
- The following app spoke dependencies are added to support the feature
* Jenkins V2 Spoke – 1.1.2
* Jira Spoke – 3.1.1
* GitHub Spoke – 2.2.2
+ System Health Dashboard & Notifications
- The system health dashboard provides a way to monitor or troubleshoot the data that is coming in from your connected DevOps tools to ServiceNow DevOps. This is a way for DevOps admins to have better
visibility into the inbound events processing data received from various tools which have been configured in DevOps. There’s also an easy way to check the latest status of the tool connectivity.
- Email notifications can be sent to a group that will provide weekly information on key stats such as pipeline executions, change requests, and inbound event data. This allows DevOps admins to be
proactively notified if there are any possible changes to the overall help of their DevOps system.
* Fixed
+ Azure DevOps
- If multiple commits are processed at the same millisecond, duplicate repositories are created
- ADO tool created saves credentials in clear text
+ GitLab notifications are stuck in waiting and error state when midserver is intermittently up and down
+ Pipeline UI is not loading for pipelines having large number of pipeline executions
+ DevOps relationship rules are executed for change requests with non-DevOps category
+ Artifact registration fails for Free style job after upgrade to 1.32
+ Security bug
#### Version 1.32.0 - November 2021
* New
+ Jenkins Support for parallel stages: ServiceNow DevOps will now track stages that run in parallel/nested in Jenkins pipelines. The parallel stages will be rendered accurately in the Pipeline User Interface,
and automated Change Requests will only get created once parallel stages preceding it are complete.
+ Azure DevOps: Bulk Processing feature enabled for ADO tool's Orchestration Capability to optimize the processing of events.
+ Table Archiving Policies
- Archive Rules added to auto archive data which is older than 9 months (configurable, can be configured for all archive rules using one property).
- Destroy Rules are added which will purge the archived data older than 3 years.
- Above Archive and Destroy Rules are applied to tables consisting of data – PipelineExecution, StepExecution, TaskExecution and all related tables.
* Fixed
+ Agile Development 2.0: When user with scrum\_product\_owner and scrum\_story\_creator roles creates a user story, the corresponding work item is not created in DevOps.
+ Jenkins: Multibranch pipelines with BitBucket configuration has task execution value as empty Pipeline executions are created even though Track is NOT enabled for multibranch pipeline and nested pipeline After
recreating Jenkins tool, inbound events are created even though pipelines are not discovered or tracked.
+ Azure DevOps: For custom project (not Agile project): When ADO work item is deleted, inbound event errors with error code 400 thereby not updating corresponding DevOps workitem’s state to Deleted.
+ Change Receipt flag for a pipeline step record is not updated when app-onboarding payload is posted
| ---
title: DevOps Change Velocity release notes
description: Version history for the DevOps Change Velocity application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - DevOps release notes
---
# DevOps Change Velocity release notes
Version history for the DevOps Change Velocity application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.1.0 - August 2025
* New:
+ Import based evidence collection framework
- Improve instance efficiency by skipping step-level pipeline processing for accelerated change management and evidence collection for GitHub and Azure DevOps (ADO) orchestration tools.
* Changed:
+ Support for MID Server cluster
- Improve load balancing and failover protection by selecting a MID Server cluster when connecting to a tool instance associated with a MID Server cluster. This configuration enables multiple MID Servers
with relevant capabilities to be grouped.
+ Improved UX for DevOps Change health scans
- Run health scans and analyze findings efficiently in the DevOps Change workspace with an intuitive and user-friendly interface.
+ Pipeline association for GitHub Actions
- When onboarding GitHub Actions pipelines (workflows) through the App onboarding catalog or the onboarding APIs, now only the selected pipelines are associated with the DevOps app. If no pipeline is
selected, all pipelines within the specified repository are associated.
+ Tool connection check status
- If a tool is marked as Disconnected because of a system-generated failure during an unsuccessful connection check, any subsequent successful check automatically updates the connection status to
Connected. If you manually disconnect the tool, the tool status remains Disconnected even if there’s a subsequent successful connection check.
+ New roles for vulnerability integration
- The sn\_vul.app\_sec\_manager role is added to the DevOps Tool Owner [sn\_devops.tool\_owner] role when the DevOps Vulnerability Integrations plugin (sn\_devops\_vul\_ints) is installed.
- The sn\_vul\_veracode.configure\_integration role is added to the DevOps Tool Owner [sn\_devops.tool\_owner] role when the Vulnerability Response Integration with Veracode plugin (sn\_vul\_veracode) is
installed.
+ Support for multiple test summaries in single Azure DevOps pipeline step
- When a step in an Azure DevOps pipeline has multiple test summaries, the pipeline may get stuck waiting indefinitely. This update ensures that such wait states are resolved efficiently.
+ GitHub pipeline rename
- Previously, renaming a GitHub workflow caused event processing to be ignored.Now, DevOps Change Velocity stores the context of individual GitHub workflow runs and updates pipeline names prior to event
processing.
+ Improvements to Agile 2.0 Story-Release syncing
- Previously, unmapped or changed releases in Agile 2.0 Stories did not have outdated mappings removed, leading to inaccurate story lists for each release. With this update, only correct Story-to-Release
mappings will be kept.
#### Version 6.0.0 - May 2025
* New:
+ Bitbucket cloud tool integration with ServiceNow
- Integrate the Bitbucket Cloud coding tool with DevOps Change Velocity, enabling ServiceNow to connect, discover, import, and process real-time repository events.
* Changed
+ Additional scans for DevOps Health Scan Content pack
- Additional set of proactive checks focused on problems that tend to occur before or after an upgrade along with catching configuration issues like plugin and version incompatibilities or pipelines that
chronically fail have been added.
+ Bitbucket Server and Data Center tool integration with ServiceNow
- Improved support for Bitbucket Server and Data Center by enabling Pull Request functionality.
+ Secure token for Rally Integration User
- Rally integration now supports a more secure integration user token, instead of basic auth for integration user, and is now consistent with the remaining planning tool integrations.
#### Version 5.1.0 - February 2025
* New:
+ Support for proactive health scans
- Detect anomalies and issues in your DevOps Change Velocity instance by using a suite of proactive checks. These checks can help you identify problems that are not obvious in the product UI but can easily
be detected through table scans. They are either Scheduled or On-Demand in nature, based on the type of check.
+ Harness tool integration with ServiceNow
- Integrate the Harness orchestration tool with DevOps Change Velocity. This integration enables you to connect, discover, import, process real-time events, and integrate CI/CD with change in ServiceNow
for Harness pipelines.
* Changed:
+ Simplified onboarding of orchestration tools that are not supported in the base system
- The simplified generic framework provides you an easy-to-use solution to integrate custom orchestration tools with ServiceNow DevOps Change Velocity, requiring minimal knowledge of the platform. It
reduces the complexity of integration by lowering the amount of custom coding needed and by simplifying the overall process for both customers and partners. By streamlining the onboarding of new
orchestration tools, the framework enables faster adoption, smoother scaling, and easier onboarding of additional teams. This enables you to experience fewer integration challenges, speeding up the user
adoption process and reducing friction during the transition. This generic framework supports the integration of any orchestration tool not natively supported by ServiceNow in the base system.
+ Custom fields for planning tool integration
- Bring in additional custom fields for work items and thereby experience enhanced configurability of planning tools supported in the base system by DevOps Change Velocity.
+ Enhanced lead time calculation
- Lead time calculation now considers Artifacts/Packages registered as part of Pipeline Execution and is calculated based on commits associated with it.
+ Improved in-product guidance for effective self-service adoption
- Improved user experience by adding documentation or navigation to external documentation at various places in workspace.
#### Version 5.0.0 - November 2024
* New:
+ OAuth 2.0 authentication for Azure DevOps (ADO)
- Use OAuth 2.0 authentication to connect your Azure DevOps tool with DevOps Change Velocity ensuring a more secure authentication method.
+ OAuth 2.0 authentication for Jira Cloud
- Use OAuth 2.0 authentication to connect your Jira Cloud tool with DevOps Change Velocity ensuring a more secure authentication method.
* Changed:
+ Generalized Docker container solution to support any orchestration tool
- Use the generalized and extensible Docker container solution to integrate any orchestration tool with DevOps Change Velocity for invoking pipeline actions like change request creation and collecting
relevant DevOps data without having to rely on tool-specific plugins or extensions.
+ Simplified onboarding of Planning tools that are not supported in the base system
- Integrate planning tools that are not supported in the base system by using transformer rules. GitLab Issues is now available as one of the planning tools and is built leveraging this new approach, so
you can discover plans, import work items, and configure webhooks for work items (issues) in GitLab.
+ Improved manual DevOps change creation experience by enabling the association of work items directly
- Add work items data in a manually created DevOps change request in Service Operations Workspace for ITSM.
#### Version 4.1.0 - August 2024
* New:
+ Improved journey to full change automation using models
- In-product guidance to leverage DevOps change models and easily create DevOps changes without disruption of your change process in the DevOps Change Workspace.
- Fast-track your change process by using a new DevOps Simplified change model, which doesn't contain the Assess state. Change approval for this model is based on the DevOps Simplified Model Change
policy.
- Approval policy is manual by default for the corresponding DevOps and DevOps Simplified change models.
- The new Change DevOps Update execution state flow in the DevOps model is now used to send a callback to the third-party orchestration tool.
+ DevOps data for Change traceability in Service Operations Workspace (SOW)
- Add and edit DevOps data in a manually created change request in Service Operations Workspace for a unified change request experience in both DevOps Change Workspace and Service Operations
Workspace.
- View the DevOps summary card in the Overview tab of the SOW Workspace for all the change states (New, Assess, Authorize, Schedule, Implement, Review and Close). You can add or edit data on the DevOps
summary card for DevOps change requests created manually.
+ Note: This feature is only available for the Xanadu release.
* Awareness of DevOps change to Change managers in SOW Admin center for` configuration
+ ServiceNow admins can now see a navigation link to the DevOps Change Workspace if it is installed, and the Get App link which enables them to install DevOps Change Velocity (DCV) if not already installed (only
applicable for ITSM Pro or if DCV is available for installing).
+ Note: This feature is only available for the Xanadu release.
* + Awareness of DevOps change in Adoption Blueprints
- A new adoption blueprint, "Modernize your change management process", is now available in Admin Center Adoption Blueprints that gives ServiceNow admins a walk through on how they can adopt the required
capabilities to allow their change process to dynamically scale without compromising stability and governance.
+ Note: This feature is only available for the Xanadu release.
* Awareness of DevOps change to ServiceNow admins in the Change management setup
+ The new Change Management configuration in SOW Admin Center highlights features that could be used by Change Admins and Managers to modernize their change management journey such as change models, risk and
success scores, approval policies and DevOps, which thereby serves as a one stop shop for customers looking for guidance on how to modernize change.
+ Note: This feature is only available for the Xanadu release.
* Changed:
+ DevOps Change Request Manual Approval Flow trigger change
- The DevOps Change Request Manual Approval flow wont trigger for DevOps change requests whose model is a base system DevOps change model (DevOpsorDevOpssimplified) to avoid conflicts and errors.
+ Support reruns with GitHub Actions
- Rerunning of failed jobs in GitHub Actions workflows is now supported with creating change requests.
- Reruns of any failed stage before or after or at the time of change creation is supported.
+ Support API\_KEY for Jira Server: The API\_KEY authentication method is now available for Jira Server, aligning it with the existing support already available for Jira Cloud.
+ Persist branch details in pipeline execution to determine commits from artifacts and packages
- A new column is now added to the pipeline execution table to reference the branch table and enable filtering by branch to ensure right commits get associated to a change when users work on multiple
versions of an artifact simultaneously.
- Enhanced the commit calculation logic for Artifact version to filter by branch.
- The commit association logic for packages has been changed to show all the commits that are being deployed as part of a package, including the commits from previous artifact versions that have not been
deployed, but only on the same branch
+ Removed:
- To make the Change - DevOps Implement flow of the DevOps model more suitable for DevOps changes, change tasks are no longer automatically created.
- The DevOps Change Request Minimal Automation Approval Flow and DevOps Change Request Advanced Automation Approval flows won't trigger for DevOps change requests whose model is a base system DevOps change
model (DevOpsorDevOpssimplified) to avoid conflicts and errors.
#### Version 4.0.0 - May 2024
* New:
+ Custom orchestration tool integration support
- Integrate DevOps Change Velocity with any orchestration tool that is not supported inthe base system.
+ Improved onboarding error handling and guardrails
- View improved error messages which helps you find the root cause of a problem whileonboarding (connection, discover, configure, or import) a tool.
+ Change request creation with errors in DevOps data retrieval
- Enable change request creation even if there is an error in retrieving the DevOps datain a pipeline.
+ GitLab merge request / pull request support
- Manage GitLab pipelines pull requests for GitLab coding source from ServiceNow DevOps.
+ JFrog Artifactory support for GitHub Actions, Azure DevOps, and GitLab
- Import the artifact data published to JFrog Artifactory for GitHub Actions, Azure DevOps, and GitLab pipeline executions.
+ Multiple ServiceNow DevOps configurations in the same Jenkins instance
- Configure multiple ServiceNow DevOps connections in one Jenkins Server.
* Changed:
* + Jira Cloud support
- Onboard Jira Cloud to DevOps Change Velocity in addition to Jira On-premises.
+ GitLab Docker Container improvements
- Retrieve and update change request details associated with a GitLab pipeline and publish unit test results. Automatically updating the close code, based on the overall pipeline execution status for
simple GitLab pipelines is also supported.
+ DevOps Workspace improvements
- The Tools module now has three list groups - All, Status, and Capability.
- Test Results and Software Quality functionalities are now available in the List module for easy navigation.
- You can create your own lists in the "My Lists" section.
- System health, Integrations and Advanced (earlier called as Troubleshooting) are now available in the Admin module.
+ DevOps Insights improvements
- Use the Insights dashboard in the DevOps Workspace as part of the Next Experience, with newer and relevant indicators/widgets such as Deployment success rate and Failed Deployments along with safeguards
and better filtering.
- DevOps Standard Insights on platform has been deprecated for all new DevOps users.
- Platform (record producer) users are now redirected to the workspace to create tools or apps. Release/legacy users can still directly go to the platform URL to create tools or apps in the platform
through the "Create New (legacy)" and "Create App (legacy)" options.
#### Version 3.1.0 - February 2024
* New:
+ GitLab integration with Docker Container
- Integration of GitLab with ServiceNow DevOps has been simplified using Docker Container which is published to DockerHub. This supports ServiceNow DevOps CHG creation, SonarQube integration with GitLab
pipelines, and registering artifacts and package creation with ServiceNow DevOps.
+ GitHub Issues integration
- GitHub now supports the Plan capability with GitHub Issues integration in addition to the code and orchestration capabilities. GitHub Issues of the repository can also be discovered and linked with the
GitHub commits and persisted in the ServiceNow DevOps CHG, which can be used for policy decisions of ServiceNow DevOps CHG acceleration.
+ Supported various unit test types for GitHub Actions
- Automatically publish test results of various unit test tool reports like NUnit, pytest, jest, JUnit, XUnit without any custom API calls to publish to the ServiceNow DevOps CHG.
+ Improved error logging and handling with ServiceNow DevOps extensions
- ServiceNow DevOps extensions published for GitHub Custom Actions, Jenkins plugins, ADO extensions now have improved error logging and handling for easier troubleshooting.
+ Guided change automation experience
- Better in-product guidance is now provided on the various ways to leverage DevOps changes and how to easily adopt DevOps changes without complete disruption of your change process. A stepper guides you
to automate DevOps change creation. You can check the connection status of a tool while selecting a pipeline on the stepper and you are also alerted before proceeding to the next step. Two new state
transition flows: Change - DevOps - New and Change - DevOps Schedule, for DevOps change model are introduced to move and track changes through these states. The DevOpsChangeRelationshipHelper script has
been introduced to retrieve data associated with a change request based on the specified relation type.
+ Changed error handling for DevOps change request flows
- You can view errors corresponding to a change request in the worknotes of the change request and in the console logs of the pipeline tool when a business rule or data policy causes an issue while
updating a change in the DevOps Change Request Manual Approval, DevOps Change Request Minimal Automation Approval, or DevOps Change Request Advanced Automation Approval flows.
+ Handling of Azure DevOps and GitHub API rate limiting
- When Azure DevOps or GitHub API rate limits are exceeded, DevOps Change Velocity will defer processing of new events until GitHub throttling has subsided to handle large volumes of data.
+ Support pagination in Discover import requests for pipelines, repos, plans for Azure DevOps and GitHub
- Data is now retrieved from 3rd party tools in batches (paginated way). This will help you to scale by onboarding many teams having large volumes of data.
+ Removal of Connection Admin and Flow Designer roles for DevOps Admin & Tool Owner
- Visibility and editing capabilities of DevOps Admins and Tool Owners has been limited by removing the Flow Designer and Connection Admin roles for these users.
+ Changes to artifacts and packages
- The overall experience with adoption, implementation, and error handling for artifacts and packages has been improved.
+ GitLab notification processing improvements
- Scalability has been improved with seamless handling of GitLab events.
+ SonarQube Integration changes
- SonarQube overall quality gate status for the scan summary is now supported and SonarQube integration with GitLab pipelines is also supported using ServiceNow DevOps Gitlab Docker Container.
#### Version 3.0.0 - November 2023
* New:
+ Minimal Automated DevOps Change Approval.
+ Studio support to DevOps Change Velocity.
* Changed:
+ Renamed existing DevOps change flows appropriately.
#### Version 2.0.0 - August 2023
* New:
+ Security framework
- A new integration framework and data model has been added specifically for application security tools. It is an extensible framework that also allows you to create custom integrations with any
application security tools.
+ Veracode support
- Connect Veracode that is integrated with your CI/CD pipelines to DevOps Change Velocity to retrieve security scan results. This helps you determine how vulnerable your code is. Veracode scans that are
configured on GitHub Actions, Jenkins, and Azure DevOps pipelines are supported in the base system. You can view the security scan results either in the related list of a Change Request or the Task
Execution of the pipeline in your ServiceNow instance or in the Pipeline UI. You can use security results in defining change policies and conditions for change automation.
+ Multimodal support
- Multimodal change is a new change management feature that allows better flexibility in defining change models or processes to reflect modern development practices. DevOps supports this new feature using
which you can create change models with states and rules that determine the transitions between the states to deliver "fit for purpose" change models with a suite of succinct flows and flow actions built
in Flow designer. With DevOps change models, change teams can now selectively transition to a wide range of models that are fully optimized for their specific use cases.
+ Secure token authentication for Integration user
- Azure DevOps, Jenkins, and GitHub Actions now support token-based authentication for the integration user. Jenkins supports both basic auth and token authentication to make it compatible with DevOps
Config.
+ Run commits for GitHub Actions and Azure DevOps
- Increase traceability by capturing the full list of run commits for a change in GitHub Actions and Azure DevOps.
+ Workspace changes for onboarding and insights
- This includes validating the installation of ServiceNow DevOps extension in Azure DevOps before configuring webhooks, automatically importing pipeline steps when going through change automation setup,
info icons for DevOps Insights widgets, and better visuals for flow and accelerate metric score widgets for DevOps Insights.
+ Logging CHG state transitions within orchestration tool and Policy Condition details
- Change information such as Change Number, State, Assignment Group, Approvers, Planned Start/End date is displayed in the console logs of Azure DevOps pipelines and GitHub Action workflows, while the
pipeline or workflow is pending change approval. The ServiceNow DevOps application is polled at regular intervals and if there is any difference in the change information, it is logged directly in the
console logs, thereby minimizing the hops to ServiceNow instance. The details of the Policy Condition, which failed, are also logged in the console of the orchestration tool.
+ Get and update DevOps Change Request details
- Get and update change request details associated with an Azure DevOps pipeline and GitHub Action workflow, by using the ServiceNow DevOps extension from Azure DevOps and GitHub Action marketplace. These
extensions or custom actions can be used to get the change, update the change, and close the change as required, by passing in the needed attributes.
+ GitHub Action Deployment Gates
- ServiceNow DevOps Change Velocity now supports GitHub Action Deployment Gates for its environments. By integrating this feature with ServiceNow DevOps, developers can enforce quality gates on every
deployment environment in GitHub Actions and get the change details from within the Deployment Protection Rule console logs of GitHub Actions along with the progress of the change states as approved or
rejected.
+ Configure webhooks manually
- You can now choose to configure webhooks manually rather than configuring it automatically from ServiceNow DevOps Change Velocity. You can use this feature to access the token and sysid. Using this
information, the tool admin within your organization can configure the webhooks manually. It is accessible only for DevOps Admin and Tool owner roles.
+ ServiceNow DevOps connection and credential
- The initial setup of ServiceNow DevOps Change Velocity by ServiceNow Admins has been simplified. The task of setting up the integration user with basic auth credentials is not required anymore.
CreateDevOpsTool alias setup has been removed.
+ Optimal handling of ServiceNow DevOps events to improve performance
- ServiceNow DevOps will filter out ignorable events before they trigger a Flow execution. This will improve the performance of event handling and flow designer execution bandwidth for significant events,
thereby improving the overall response time. This also allows DevOps admins to add tool webhooks with a broader scope without impacting system performance.
* Major fixes.
#### Version 1.38.0 - May 2023
* Changes:
+ Azure DevOps organization support
- Connect a tool to Azure DevOps directly at the organizational level. Projects within the organization are discovered automatically. You can configure webhooks for multiple projects at once and easily
update credentials at the organization level. This removes the need to connect a tool per ADO project.
+ Group access for tools and applications
- Control access to tools and applications by adding user groups to the Maintained by field. Users belonging to the groups added can access only that tool or app, and can edit them only if their roles
allow it. A new role, DevOps tool owner, has been introduced. Users with this role can only connect tools and will not have access to additional DevOps admin capabilities like system properties.
+ Automatically retrieve pipeline steps when associating to an app
- While associating a pipeline with an app, the pipeline steps are also retrieved during import. No longer a requirement to run a pipeline once for the steps to be mapped in ServiceNow DevOps.
+ Changed error messaging
- Improved error messages are displayed in Inbound events and Import requests to help find the root cause of a problem for real-time notifications. Error messages identify relevant active problems,
highlight specific issues, and explain how to mitigate them.
+ Credentials expiry notification
- Admins and tool owners will be notified when tool credentials expire or are about to expire. They will be alerted through email, universal task, notification bell icon and a message on the tool record.
This prevents any loss of data.
+ Last event received
- Alert DevOps admins when events were being last received to caution them about any possible issue that might occur with their tool connection. The Last event received field in the tool record will help
in easily troubleshooting any connection issues. You can set the number of days to display warning or critical alerts in the Last event received field in the tool record when events were not being
received.
+ Logging change status while pipeline is pending decision to resume execution:
- Change information such as, Change Number, State, Assignment Group, Approvers, Planned Start/End date is displayed in the console logs of Jenkins and GitHub Actions, while the pipeline/workflow is
pending for change approval. The ServiceNow DevOps application is polled at regular intervals and if there is any difference in the change information, it is logged directly in the console logs, thereby
minimizing the hops to ServiceNow instance.
Fixed:
* GitHub: The Discover action fails if an already discovered repository is deleted in GitHub.
* User with the "sn\_devops.viewer" role from DevOps Change is able to see the DevOps Config workspace link.
* SonarQube/SonarCloud: In a change request, the non-admin software quality summary record is overriden by next record instead of creating a new summary record.
* Change creation fails if data policies are present on change attributes.
* Unable to edit default view of the Change Request related list when DevOps Change Velocity is installed.
* Azure DevOps: When step type is not prod deploy, the Workitem and Commits related lists for change display incorrect entries.
* Jira: Duplicate workitems are created if an issue is updated immediately after creation.
* User with DevOps Viewer role cannot access KPI analytics for all Insights widgets in workspace.
* If a commit is processed in DevOps, deleted in DevOps and then re-commited from GitHub then committer details for the commit are not persisted.
* Incorrect # of tests displayed in Application activity last 30 days widget.
#### Version 1.37.0 - February 2023
* Changed:
+ Improved error handling and guardrails
+ Improved error messages to help find the root cause of a problem while onboarding (connection, discover, configure, or import) a tool. Error messages identify relevant active problems, highlight specific
issues, and explain how to mitigate them.
+ DevOps Change Workspace changes
- Streamlined initial system setup for ServiceNow admins, which includes status of setup, improved identification of scope needed to complete, ability to set new passwords for account used for
configurating credential alias, extra validation, and more.
- App Owner role expansion, which includes the ability to modify pipeline steps to assign application services or to set up change automation. App owners can also click Discover for tools to associate any
new objects needed for their DevOps application. Changed tool administration which includes the ability to easily update credentials for every tool and check permissions for the given credentials.
+ Rally integration: Connect to the Broadcom Rally planning tool to import Rally planning objects such as epics, stories, bugs, and tasks into DevOps data as work items. The Rally integration supports discovery
of work items, configuring webhooks to send real-time data, and importing of historical data. Rally work items can be associated with commits used for change request acceleration.
+ GitHub OAuth JWT Authentication: Secure authentication of GitHub tool connection is now supported using OAuth JWT (Json Web Tokens). OAuth-JWT authentication using private key generated in GitHub is now
supported.
+ Get and update DevOps Change Request details: Get and update change request details associated with a Jenkins pipeline by running the snDevOpsGetChangeNumber and snDevOpsUpdateChangeInfo scripts respectively
in the Jenkins pipeline.
+ DevOps Accelerate Metrics: Now also shown in Digital Portfolio Management workspace by business application.
* Fixed:
+ DevOps Insights 1.36 application adds ACLs, which hides the Business Service and Business Application CIs in the CMDB.
+ DevOps Subscription isn't adding the users with assigned role via an assignment group to the Participant table.
+ Owner field is not getting populated when app is created via app onboarding.
+ Jenkins Discover fails with large number of pipelines/jobs.
+ When pipeline name is same across tools (eg Gitlab, Jenkins), pipeline executions of one tool is mapped to another tool.
+ Branch details are missing for commit due to race condition when both tag and branch events get processed simultaneously.
+ The 'Do you wish to configure?' checkbox is missing on service portal during App on-boarding.
+ GitHub bulk commit processing persists more commits than required.
+ For an Azure DevOps (ADO) pipeline with only one stage and change receipt enabled, the CR gets created with Actual Start date greater than Actual End date.
+ Gitlab Discover populates only first 100 (value defined in the import.coding\_tool.repos.per\_page property) repos, pipelines.
+ CI class name 'Package' created from DevOps package conflicts with CMDB CI OS package.
#### Version (1.36.0) - November 2022
Changes:
* Updated error messaging
+ Improved error messages to help find the root cause of a problem while connecting to a tool. Error messages identify relevant active problems, highlight specific issues, and explain how to mitigate them. A new
permission check when connecting a tool shows permissions available from the credentials instead of the required permissions.
* You can now specify a particular MID Server directly on the DevOps Change workspace page while connecting to a tool.
* Pull Request (PR) pipeline executions support GitHub/Jenkins
+ Track and support Pull Request pipeline executions for the Jenkins orchestration tool and PRs created in the GitHub coding tool. Integrate PR data like Pull Request ID, Commits, Origin branch, Destination
branch, Raised by, Approver, Comments, PR raised time, PR approved time, and PR merged/closed time from the GitHub coding tool to the DevOps CHG created for the corresponding pipeline execution in the Jenkins
orchestration tool. In addition, attach the PR-related data to the DevOps CHG to review who authorized, validated, verified, and approved the PR merge process.
* Import historical data for DevOps tools and CHG traceability - Gitlab
+ Import historical data for Code and Orchestration capabilities by fetching data through the app-onboarding self-service catalog and periodic polling.
+ The import framework helps to onboard teams by importing DevOps data into the instance without having to edit the pipeline or configure webhooks. The imported data provides insights into root causes for
complete change traceability of Commits, Branches, Tags, and Pipelines (both CI and CD) from Gitlab.
* SonarQube - Support new code metrics
+ Integrate New Code metrics provided by SonarQube scan results apart from the Overall code scan results, based on the New Code configuration in SonarQube. The following new code metrics are integrated in this
release: New Vulnerabilities, New Maintainability Rating, New Reliability Rating, New Security Rating, New Bugs, New Code Smells, New Technical Debt, and New Lines of Code. This is supported for the Jenkins,
Azure DevOps, and GitHub Actions orchestration tools.
* Split.io Feature Flag tool Integration with ServiceNow
+ This integration extends ServiceNow to manage the CHG approval process for feature flags and segments of Split.io. ServiceNow DevOps can now manage updates to feature flags.
+ Split.io feature flag tool integration support enables discovery of workspaces, environments, segments, and feature flags. You can set CHG request fields to enable Split.io for CHG control. Upon
approval/rejection of a CHG request, the callback URL in split.io for the split or segment is invoked to resume implementation of the update to the split and segment
* The DevOps insights dashboard can now filter by Business Application
* For the Jenkins integration, The minimum supported Jenkins version is 2.289.1
Fixed:
* Artifacts with the same name but different versions are considered duplicates (even though they belong to different repositories).
* Two pipeline executions were created for an ADO release pipeline when the ADO project name has spaces and special characters.
* DevOps - Change tickets have links to the pipeline home instead of a specific execution.
* Azure DevOps
* Commits and work items are not getting linked to artifacts for pipelines that have Publish artifacts in the first step or job.
* Azure DevOps - Imported commit details show the incorrect number of files changed
* Work items, test summaries, and commits are not attached to change in ServiceNow when the Release pipeline checks in before the build pipeline.
* Incorrect message in inbound event processing details when test type mapping is missing.
* After historical import of pipeline executions that are canceled, pipeline status shows as in-progress in the pipeline UI
* Jenkins Orchestration events randomly go into an error state.
#### Version 1.35.3 - September 2022
* New
+ Improved error messages to help you find the root cause of a problem while connecting to a tool. Error messages identify relevant active problems, highlight specific issues, and explain how to mitigate
them.
+ You can now specify a particular MID Server directly on the DevOps Change workspace page while connecting to a tool.
#### Version 1.35.0 - August 2022
GitHub Actions Integration:
* GitHub is a coding tool that is now updated to support the GitHub Actions orchestration capability in ServiceNow DevOps. You use the ServiceNow DevOps custom actions (published to the GitHub Actions marketplace)
to integrate GitHub Actions pipelines and GitHub Environments.
* To update the data model, GitHub Actions Integration requires that GitHub is connected, configured, and that pipelines are discovered. GitHub Actions workflow run are paused and resumed using custom actions.
The following custom actions are published to the GitHub repository:
1. ServiceNow DevOps Change
2. ServiceNow DevOps Test Report
3. ServiceNow DevOps Sonar
4. ServiceNow DevOps Register Artifact
5. ServiceNow DevOps Register Package
Historical import and polling for ADO Artifacts:
* Import historical data for ADO artifacts by using the app-onboarding self-service catalog and periodic polling to fetch the data. The import framework helps onboard teams by fetching DevOps data into the instance
without having to edit the pipeline or configure webhooks. The imported data provides insights into the root causes for complete change traceability, which helps to identify the root causes and areas of
improvement
Out-of-the-box change approval policy Risk Inputs and Reject Reasons:
* The base-system DevOps default change approval policy improves the change automation and approval policy. Policy conditions run against collected DevOps data to auto-reject, auto-approve, or defer for manual
approval. The data could be metrics on commits, code coverage, test results, sonar scan results, risk inputs, and so on. The change approval policy is configurable. To help users quickly take corrective actions,
rejection reasons are captured in the CHG work notes.
Jenkins snippet generator:
* The Jenkins plugin for ServiceNow DevOps can generate DevOps scripted pipeline steps. This helps developers to adopt ServiceNow DevOps features quickly and to modify pipelines easily.
Workspace DevOps Onboarding:
* Onboarding (connecting to) a tool is challenging because it involves several disconnected steps and can involve multiple personas. Workspace guides you through the onboarding process to enable Change automation
outcomes. The workspace drives self-service. With this release, you can easily onboard the Azure DevOps, Jira, GitHub, and Jenkins tools.
DevOps Insights Module in Workspace:
Flow Metrics that show the value of work being delivered.
Cycle Times,Throughput Distribution, Planned to Deploy Flow Time, and Work In Progress amounts.
New change acceleration metrics that focus on the path to automation.
Automated versus manual changes, Change policy decisions applied, ROI.
Updated filtering capabilities include Service, Configuration Item, Products, and by-Date.
Drill into data collected with a new tabbing design to keep you in the workspace.
#### Version 1.34.1 - May 2022
* Changed
+ Out of the box change approval policy: Out of the box (OOTB) DevOps default change approval policy is implemented to update the change automation and approval policy. With which, the policy conditions are
applied on the DevOps data collected to either auto-reject or auto-approve or defer for manual approval. The DevOps data could be metrics on commits, code coverage, test results, sonar scan results, etc. The
change approval policy is configurable.
+ Import historical data for DevOps tools - Azure DevOps: Import historical data for all capabilities (Code, Plan, and Orchestration) by using the app-onboarding self-service catalog and periodic polling to
fetch data. The import framework helps onboard teams by fetching DevOps data into the instance without having to edit the pipeline or configure webhooks. The imported data provides insights into the root causes
for complete change traceability. Starting with version 1.34, you can import the data and configure a polling mechanism for Azure DevOps.
+ jFrog - Jenkins artifactory integration: Integrate Jenkins and jFrog Artifactory in ServiceNow DevOps and use this data for traceability and linking CI/CD pipelines in ServiceNow. Associate the build pipelines
(CI) with the artifacts built and published to jFrog, and associate the deploy pipelines (CD) with the packages downloaded from jFrog repositories to deploy. Linking these CI/CD pipelines with the artifacts and
associating those with the change creates the link from commit to artifacts built and deployed for change traceability.
* Fixed
+ GitLab integration: Very large GitLab build numbers are saved as extreme big numbers in build\_number column of Task Execution table
+ Security bug
#### Version 1.33.1 - February 2022
* Changed
+ Change traceability
- Change traceability is a non-invasive way to utilize DevOps data to accelerate manual changes. This allows for quicker time to value on the path to full change automation. With this release, you can
associate either artifact versions, build numbers or a release version to a manually created change request that will pull in DevOps data such as work items, commits and tests.
- The implementation does not require pipeline modifications to include ServiceNow DevOps change tasks. Thus, with the associated DevOps data, you have complete visibility of what was deployed to
production to accelerate your manual changes.
+ Support Import and Polling for JIRA, GitHub and Jenkins
- The import via app-onboarding self-service catalog and periodical Polling to fetch data for all capabilities (Code, Plan and Orchestration) will help you to onboard teams easily by quickly getting DevOps
data into ServiceNow without having to edit the pipeline or configure webhooks. The imported data will provide you the insights into the root causes for complete change traceability. This release will
cover the importing framework for JIRA, GitHub and Jenkins and configurable polling mechanism.
- The following app spoke dependencies are added to support the feature
* Jenkins V2 Spoke – 1.1.2
* Jira Spoke – 3.1.1
* GitHub Spoke – 2.2.2
+ System Health Dashboard & Notifications
- The system health dashboard provides a way to monitor or troubleshoot the data that is coming in from your connected DevOps tools to ServiceNow DevOps. This is a way for DevOps admins to have better
visibility into the inbound events processing data received from various tools which have been configured in DevOps. There’s also an easy way to check the latest status of the tool connectivity.
- Email notifications can be sent to a group that will provide weekly information on key stats such as pipeline executions, change requests, and inbound event data. This allows DevOps admins to be
proactively notified if there are any possible changes to the overall help of their DevOps system.
* Fixed
+ Azure DevOps
- If multiple commits are processed at the same millisecond, duplicate repositories are created
- ADO tool created saves credentials in clear text
+ GitLab notifications are stuck in waiting and error state when midserver is intermittently up and down
+ Pipeline UI is not loading for pipelines having large number of pipeline executions
+ DevOps relationship rules are executed for change requests with non-DevOps category
+ Artifact registration fails for Free style job after upgrade to 1.32
+ Security bug
#### Version 1.32.0 - November 2021
* New
+ Jenkins Support for parallel stages: ServiceNow DevOps will now track stages that run in parallel/nested in Jenkins pipelines. The parallel stages will be rendered accurately in the Pipeline User Interface,
and automated Change Requests will only get created once parallel stages preceding it are complete.
+ Azure DevOps: Bulk Processing feature enabled for ADO tool's Orchestration Capability to optimize the processing of events.
+ Table Archiving Policies
- Archive Rules added to auto archive data which is older than 9 months (configurable, can be configured for all archive rules using one property).
- Destroy Rules are added which will purge the archived data older than 3 years.
- Above Archive and Destroy Rules are applied to tables consisting of data – PipelineExecution, StepExecution, TaskExecution and all related tables.
* Fixed
+ Agile Development 2.0: When user with scrum\_product\_owner and scrum\_story\_creator roles creates a user story, the corresponding work item is not created in DevOps.
+ Jenkins: Multibranch pipelines with BitBucket configuration has task execution value as empty Pipeline executions are created even though Track is NOT enabled for multibranch pipeline and nested pipeline After
recreating Jenkins tool, inbound events are created even though pipelines are not discovered or tracked.
+ Azure DevOps: For custom project (not Agile project): When ADO work item is deleted, inbound event errors with error code 400 thereby not updating corresponding DevOps workitem’s state to Deleted.
+ Change Receipt flag for a pipeline step record is not updated when app-onboarding payload is posted
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-config-exporter-content-pack.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-config-exporter-content-pack.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/dev-ops/store-rn-devops-config-exporter-content-pack.html | DevOps Config Exporter Content Pack release notes | Version history for the ITSM DevOps Config Exporter Content Pack on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - DevOps release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-config-exporter-content-pack.html" id="bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-config-exporter-content-pack.html"><body id="store-rn-devops-config-exporter-content-pack"><main role="main"><article role="article" class="dita" id="store-rn-devops-config-exporter-content-pack" aria-labelledby="title_store-rn-devops-config-exporter-content-pack">
<h1 class="title topictitle1" id="title_store-rn-devops-config-exporter-content-pack">DevOps Config Exporter Content Pack release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITSM DevOps Config Exporter Content Pack on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-devops-config-exporter-content-pack__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d524373e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.3.0 - August 2023</dt>
<dd class="dd" id="store-rn-devops-config-exporter-content-pack__latest-store-rn-devops-config-exporter-content-pack">Fixed: returnDataForNodeName Added the includeNodeInOutput argument to return the node data after excluding the node name.</dd>
<dt class="dt dlterm">Version 2.2.0 - February 2023</dt>
<dd class="dd">Fixed: returnDataForNodeName and fixed an issue with incorrect data being returned</dd>
<dt class="dt dlterm">Version 2.1.0 - November 2022</dt>
<dd class="dd">Changed: Added support for multiple keys as an input for returnValueforUniqueKeyName exporter</dd>
<dt class="dt dlterm">Version 2.0.0 - August 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops-config-exporter-content-pack__ul_yps_mjb_mxb">
<li class="li">The DevOps Config Exporter Content Pack is an optional plugin that contains curated exporters that the DevOps Config team created for you to leverage out-of-the-box so you can export the configuration data from your
snapshots in the way you need it.</li>
<li class="li">Tenets of the DevOps Config Exporter Content Pack:<ul class="ul" id="store-rn-devops-config-exporter-content-pack__ul_zjx_hvz_g5b">
<li class="li">All exporters are provided as-is. To modify an exporter to fit your requirements, make a copy and update the copy.</li>
<li class="li">ServiceNow will only make updates to the exporters on the condition where the exporter has been found not to work as intended per ServiceNow's testing requirements.</li>
<li class="li">ServiceNow may choose, at any time, to add/remove exporters from the default set as appropriate</li>
</ul></li>
<li class="li">Note: If you install this plugin first, you will get DevOps Config and all dependencies automatically installed as well. If you choose to install the product via this route, ensure to install DevOps Config Insights
immediately after so that you are not hit with an error upon entering the DevOps Config workspace.</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-config-exporter-content-pack.html\" id=\"bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-config-exporter-content-pack.html\"><body id=\"store-rn-devops-config-exporter-content-pack\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-devops-config-exporter-content-pack\" aria-labelledby=\"title_store-rn-devops-config-exporter-content-pack\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-devops-config-exporter-content-pack\">DevOps Config Exporter Content Pack release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the ITSM DevOps Config Exporter Content Pack on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-devops-config-exporter-content-pack__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d524373e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.3.0 - August 2023</dt>\n <dd class=\"dd\" id=\"store-rn-devops-config-exporter-content-pack__latest-store-rn-devops-config-exporter-content-pack\">Fixed: returnDataForNodeName Added the includeNodeInOutput argument to return the node data after excluding the node name.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.0 - February 2023</dt>\n <dd class=\"dd\">Fixed: returnDataForNodeName and fixed an issue with incorrect data being returned</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - November 2022</dt>\n <dd class=\"dd\">Changed: Added support for multiple keys as an input for returnValueforUniqueKeyName exporter</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - August 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-devops-config-exporter-content-pack__ul_yps_mjb_mxb\">\n <li class=\"li\">The DevOps Config Exporter Content Pack is an optional plugin that contains curated exporters that the DevOps Config team created for you to leverage out-of-the-box so you can export the configuration data from your\n snapshots in the way you need it.</li>\n <li class=\"li\">Tenets of the DevOps Config Exporter Content Pack:<ul class=\"ul\" id=\"store-rn-devops-config-exporter-content-pack__ul_zjx_hvz_g5b\">\n <li class=\"li\">All exporters are provided as-is. To modify an exporter to fit your requirements, make a copy and update the copy.</li>\n <li class=\"li\">ServiceNow will only make updates to the exporters on the condition where the exporter has been found not to work as intended per ServiceNow's testing requirements.</li>\n <li class=\"li\">ServiceNow may choose, at any time, to add/remove exporters from the default set as appropriate</li>\n </ul></li>\n <li class=\"li\">Note: If you install this plugin first, you will get DevOps Config and all dependencies automatically installed as well. If you choose to install the product via this route, ensure to install DevOps Config Insights\n immediately after so that you are not hit with an error upon entering the DevOps Config workspace.</li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # DevOps Config Exporter Content Pack release notes
Version history for the ITSM DevOps Config Exporter Content Pack on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.3.0 - August 2023
Fixed: returnDataForNodeName Added the includeNodeInOutput argument to return the node data after excluding the node name.
#### Version 2.2.0 - February 2023
Fixed: returnDataForNodeName and fixed an issue with incorrect data being returned
#### Version 2.1.0 - November 2022
Changed: Added support for multiple keys as an input for returnValueforUniqueKeyName exporter
#### Version 2.0.0 - August 2022
* The DevOps Config Exporter Content Pack is an optional plugin that contains curated exporters that the DevOps Config team created for you to leverage out-of-the-box so you can export the configuration data from your
snapshots in the way you need it.
* Tenets of the DevOps Config Exporter Content Pack:
+ All exporters are provided as-is. To modify an exporter to fit your requirements, make a copy and update the copy.
+ ServiceNow will only make updates to the exporters on the condition where the exporter has been found not to work as intended per ServiceNow's testing requirements.
+ ServiceNow may choose, at any time, to add/remove exporters from the default set as appropriate
* Note: If you install this plugin first, you will get DevOps Config and all dependencies automatically installed as well. If you choose to install the product via this route, ensure to install DevOps Config Insights
immediately after so that you are not hit with an error upon entering the DevOps Config workspace.
| ---
title: DevOps Config Exporter Content Pack release notes
description: Version history for the ITSM DevOps Config Exporter Content Pack on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - DevOps release notes
---
# DevOps Config Exporter Content Pack release notes
Version history for the ITSM DevOps Config Exporter Content Pack on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.3.0 - August 2023
Fixed: returnDataForNodeName Added the includeNodeInOutput argument to return the node data after excluding the node name.
#### Version 2.2.0 - February 2023
Fixed: returnDataForNodeName and fixed an issue with incorrect data being returned
#### Version 2.1.0 - November 2022
Changed: Added support for multiple keys as an input for returnValueforUniqueKeyName exporter
#### Version 2.0.0 - August 2022
* The DevOps Config Exporter Content Pack is an optional plugin that contains curated exporters that the DevOps Config team created for you to leverage out-of-the-box so you can export the configuration data from your
snapshots in the way you need it.
* Tenets of the DevOps Config Exporter Content Pack:
+ All exporters are provided as-is. To modify an exporter to fit your requirements, make a copy and update the copy.
+ ServiceNow will only make updates to the exporters on the condition where the exporter has been found not to work as intended per ServiceNow's testing requirements.
+ ServiceNow may choose, at any time, to add/remove exporters from the default set as appropriate
* Note: If you install this plugin first, you will get DevOps Config and all dependencies automatically installed as well. If you choose to install the product via this route, ensure to install DevOps Config Insights
immediately after so that you are not hit with an error upon entering the DevOps Config workspace.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-config-policy-content-pack.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-config-policy-content-pack.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/dev-ops/store-rn-devops-config-policy-content-pack.html | DevOps Config Policy Content Pack release notes | Version history for the ITSM DevOps Config Policy application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - DevOps release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-config-policy-content-pack.html" id="bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-config-policy-content-pack.html"><body id="store-rn-devops-config-policy-content-pack"><main role="main"><article role="article" class="dita" id="store-rn-devops-config-policy-content-pack" aria-labelledby="title_store-rn-devops-config-policy-content-pack">
<h1 class="title topictitle1" id="title_store-rn-devops-config-policy-content-pack">DevOps Config Policy Content Pack release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITSM DevOps Config Policy application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-devops-config-policy-content-pack__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d226629e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.6.0 - November 2023</dt>
<dd class="dd" id="store-rn-devops-config-policy-content-pack__latest-store-rn-devops-config-policy-content-pack"><ul class="ul">
<li class="li">New: 11 policies available by default to validate Red Hat OpenShift configuration.</li>
<li class="li">Changed: Minor changes and bug fixes.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.5.0 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: 21 policies available by default to validate Kubernetes configuration</li>
<li class="li">Changed: Minor changes and bug fixes</li>
</ul></dd>
<dt class="dt dlterm">Version 1.4.0 - April 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops-config-policy-content-pack__ul_lch_zhm_zwb">
<li class="li"><p class="p">New: A new set of policies have been added, including:</p>
<ul class="ul" id="store-rn-devops-config-policy-content-pack__ul_rb1_13m_zwb">
<li class="li">dockerImageRegistryValidator</li>
<li class="li">dockerImageFormatValidator</li>
<li class="li">dockerNetworkValidator</li>
<li class="li">genericListValidator</li>
<li class="li">memoryLimitValidator</li>
<li class="li">sameKeyValue</li>
<li class="li">uniqueKeyValue</li>
<li class="li">detectUnusedVariable</li>
</ul></li>
<li class="li">Fixed: Performance improvements and bug fixes.</li>
<li class="li">Changed: Variables are now excluded when validating the configuration data.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.0 - November 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops-config-policy-content-pack__ul_u4j_jjb_mxb">
<li class="li">Changed:<ul class="ul" id="store-rn-devops-config-policy-content-pack__ul_cp1_kjb_mxb">
<li class="li">A new set of 7 policies that are data model focused have been added to the content pack, including:<ul class="ul" id="store-rn-devops-config-policy-content-pack__ul_oxq_kjb_mxb">
<li class="li">correctHostRegex</li>
<li class="li">differentKeyNamesSameValues</li>
<li class="li">keyNamingConvention</li>
<li class="li">keyPathValidator</li>
<li class="li">listComparator</li>
<li class="li">nodesKeyComparator</li>
<li class="li">nodesValueComparator</li>
</ul></li>
</ul></li>
<li class="li">For details on each policy and how to get started using them, refer to the DevOps Config product documentation.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.0 - August 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops-config-policy-content-pack__ul_axp_fjb_mxb">
<li class="li">The DevOps Config Policy Content Pack is an optional plugin that contains curated policies that the DevOps Config team created for you to leverage out-of-the-box so you can get right to validating your configuration
data before customizing them or adding your own policies.</li>
<li class="li">Tenets of the DevOps Config Policy Content Pack:<ul class="ul" id="store-rn-devops-config-policy-content-pack__ul_tjt_gjb_mxb">
<li class="li">All policies are provided as-is. If users want to make adjustments to the policies to fit their requirements, they can make a copy of the policy to do so.</li>
<li class="li">ServiceNow will only make updates to the policies on the condition where the policy has been found not to work as intended per ServiceNow's testing requirements</li>
<li class="li">ServiceNow may choose, at any time, to add/remove policies from the default set as appropriate</li>
</ul></li>
<li class="li">Note: if you install this plugin first, you will get DevOps Config and all dependencies automatically installed as well. If you choose to install the product via this route, ensure to install DevOps Config Insights
immediately after so that you are not hit with an error upon entering the DevOps Config workspace.</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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If users want to make adjustments to the policies to fit their requirements, they can make a copy of the policy to do so.</li>\n <li class=\"li\">ServiceNow will only make updates to the policies on the condition where the policy has been found not to work as intended per ServiceNow's testing requirements</li>\n <li class=\"li\">ServiceNow may choose, at any time, to add/remove policies from the default set as appropriate</li>\n </ul></li>\n <li class=\"li\">Note: if you install this plugin first, you will get DevOps Config and all dependencies automatically installed as well. If you choose to install the product via this route, ensure to install DevOps Config Insights\n immediately after so that you are not hit with an error upon entering the DevOps Config workspace.</li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # DevOps Config Policy Content Pack release notes
Version history for the ITSM DevOps Config Policy application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.6.0 - November 2023
* New: 11 policies available by default to validate Red Hat OpenShift configuration.
* Changed: Minor changes and bug fixes.
#### Version 1.5.0 - August 2023
* New: 21 policies available by default to validate Kubernetes configuration
* Changed: Minor changes and bug fixes
#### Version 1.4.0 - April 2023
* New: A new set of policies have been added, including:
+ dockerImageRegistryValidator
+ dockerImageFormatValidator
+ dockerNetworkValidator
+ genericListValidator
+ memoryLimitValidator
+ sameKeyValue
+ uniqueKeyValue
+ detectUnusedVariable
* Fixed: Performance improvements and bug fixes.
* Changed: Variables are now excluded when validating the configuration data.
#### Version 1.2.0 - November 2022
* Changed:
+ A new set of 7 policies that are data model focused have been added to the content pack, including:
- correctHostRegex
- differentKeyNamesSameValues
- keyNamingConvention
- keyPathValidator
- listComparator
- nodesKeyComparator
- nodesValueComparator
* For details on each policy and how to get started using them, refer to the DevOps Config product documentation.
#### Version 1.1.0 - August 2022
* The DevOps Config Policy Content Pack is an optional plugin that contains curated policies that the DevOps Config team created for you to leverage out-of-the-box so you can get right to validating your configuration
data before customizing them or adding your own policies.
* Tenets of the DevOps Config Policy Content Pack:
+ All policies are provided as-is. If users want to make adjustments to the policies to fit their requirements, they can make a copy of the policy to do so.
+ ServiceNow will only make updates to the policies on the condition where the policy has been found not to work as intended per ServiceNow's testing requirements
+ ServiceNow may choose, at any time, to add/remove policies from the default set as appropriate
* Note: if you install this plugin first, you will get DevOps Config and all dependencies automatically installed as well. If you choose to install the product via this route, ensure to install DevOps Config Insights
immediately after so that you are not hit with an error upon entering the DevOps Config workspace.
| ---
title: DevOps Config Policy Content Pack release notes
description: Version history for the ITSM DevOps Config Policy application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - DevOps release notes
---
# DevOps Config Policy Content Pack release notes
Version history for the ITSM DevOps Config Policy application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.6.0 - November 2023
* New: 11 policies available by default to validate Red Hat OpenShift configuration.
* Changed: Minor changes and bug fixes.
#### Version 1.5.0 - August 2023
* New: 21 policies available by default to validate Kubernetes configuration
* Changed: Minor changes and bug fixes
#### Version 1.4.0 - April 2023
* New: A new set of policies have been added, including:
+ dockerImageRegistryValidator
+ dockerImageFormatValidator
+ dockerNetworkValidator
+ genericListValidator
+ memoryLimitValidator
+ sameKeyValue
+ uniqueKeyValue
+ detectUnusedVariable
* Fixed: Performance improvements and bug fixes.
* Changed: Variables are now excluded when validating the configuration data.
#### Version 1.2.0 - November 2022
* Changed:
+ A new set of 7 policies that are data model focused have been added to the content pack, including:
- correctHostRegex
- differentKeyNamesSameValues
- keyNamingConvention
- keyPathValidator
- listComparator
- nodesKeyComparator
- nodesValueComparator
* For details on each policy and how to get started using them, refer to the DevOps Config product documentation.
#### Version 1.1.0 - August 2022
* The DevOps Config Policy Content Pack is an optional plugin that contains curated policies that the DevOps Config team created for you to leverage out-of-the-box so you can get right to validating your configuration
data before customizing them or adding your own policies.
* Tenets of the DevOps Config Policy Content Pack:
+ All policies are provided as-is. If users want to make adjustments to the policies to fit their requirements, they can make a copy of the policy to do so.
+ ServiceNow will only make updates to the policies on the condition where the policy has been found not to work as intended per ServiceNow's testing requirements
+ ServiceNow may choose, at any time, to add/remove policies from the default set as appropriate
* Note: if you install this plugin first, you will get DevOps Config and all dependencies automatically installed as well. If you choose to install the product via this route, ensure to install DevOps Config Insights
immediately after so that you are not hit with an error upon entering the DevOps Config workspace.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-config.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-config.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/dev-ops/store-rn-devops-config.html | DevOps Config release notes | Version history for the ITSM DevOps Config on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - DevOps release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-config.html" id="bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-config.html"><body id="store-rn-devops-config"><main role="main"><article role="article" class="dita" id="store-rn-devops-config" aria-labelledby="title_store-rn-devops-config">
<h1 class="title topictitle1" id="title_store-rn-devops-config"><span class="ph">DevOps Config</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITSM <span class="ph">DevOps Config</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-devops-config__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d239078e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 5.0.0 - February 2024</dt>
<dd class="dd" id="store-rn-devops-config__latest-store-rn-devops-config"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Create all apps access role in devops config</li>
<li class="li">User should be able to assign any user group to an application library so that I needn't be part of that group to make assignments</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.1.0 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-devops-config__ul_n4c_jbb_fzb">
<li class="li">CSV is now a supported format for uploading and exporting configuration data</li>
<li class="li">REST APIs added for managing Dynamic Mapping in PaCE</li>
</ul></li>
<li class="li">Changed: Dynamically map policies to deployables using business conditions</li>
<li class="li">Fixed: The policy editor role can no longer activate/deactivate a policy</li>
</ul></dd>
<dt class="dt dlterm">Version 4.0.0 - August 2023</dt>
<dd class="dd">Bug fixes and improvements.</dd>
<dt class="dt dlterm">Version 3.1.0 - May 2023</dt>
<dd class="dd">New:<ul class="ul" id="store-rn-devops-config__ul_vps_s1f_3xb">
<li class="li">Shared Components - ability to use components across different applications.</li>
<li class="li">Config Data Analyzer - ability to analyze differences between data models of applications.</li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.0 - February 2023</dt>
<dd class="dd">Fixed: Bug fixes and improvements</dd>
<dt class="dt dlterm">Version 2.0.0 - August 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops-config__ul_jwt_twy_35b">
<li class="li">New: Changes along with DevOps Change Velocity product to be now able to link a snapshot to a change request</li>
<li class="li">Changed: Snapshot linkage to change request</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-config.html\" id=\"bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-config.html\"><body id=\"store-rn-devops-config\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-devops-config\" aria-labelledby=\"title_store-rn-devops-config\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-devops-config\"><span class=\"ph\">DevOps Config</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the ITSM <span class=\"ph\">DevOps Config</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-devops-config__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d239078e61\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 5.0.0 - February 2024</dt>\n <dd class=\"dd\" id=\"store-rn-devops-config__latest-store-rn-devops-config\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Create all apps access role in devops config</li>\n <li class=\"li\">User should be able to assign any user group to an application library so that I needn't be part of that group to make assignments</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.0 - November 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops-config__ul_n4c_jbb_fzb\">\n <li class=\"li\">CSV is now a supported format for uploading and exporting configuration data</li>\n <li class=\"li\">REST APIs added for managing Dynamic Mapping in PaCE</li>\n </ul></li>\n <li class=\"li\">Changed: Dynamically map policies to deployables using business conditions</li>\n <li class=\"li\">Fixed: The policy editor role can no longer activate/deactivate a policy</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - August 2023</dt>\n <dd class=\"dd\">Bug fixes and improvements.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - May 2023</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-rn-devops-config__ul_vps_s1f_3xb\">\n <li class=\"li\">Shared Components - ability to use components across different applications.</li>\n <li class=\"li\">Config Data Analyzer - ability to analyze differences between data models of applications.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - February 2023</dt>\n <dd class=\"dd\">Fixed: Bug fixes and improvements</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - August 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-devops-config__ul_jwt_twy_35b\">\n <li class=\"li\">New: Changes along with DevOps Change Velocity product to be now able to link a snapshot to a change request</li>\n <li class=\"li\">Changed: Snapshot linkage to change request</li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # DevOps Config release notes
Version history for the ITSM DevOps Config on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.0.0 - February 2024
* New:
+ Create all apps access role in devops config
+ User should be able to assign any user group to an application library so that I needn't be part of that group to make assignments
#### Version 4.1.0 - November 2023
* New:
+ CSV is now a supported format for uploading and exporting configuration data
+ REST APIs added for managing Dynamic Mapping in PaCE
* Changed: Dynamically map policies to deployables using business conditions
* Fixed: The policy editor role can no longer activate/deactivate a policy
#### Version 4.0.0 - August 2023
Bug fixes and improvements.
#### Version 3.1.0 - May 2023
New:
* Shared Components - ability to use components across different applications.
* Config Data Analyzer - ability to analyze differences between data models of applications.
#### Version 3.0.0 - February 2023
Fixed: Bug fixes and improvements
#### Version 2.0.0 - August 2022
* New: Changes along with DevOps Change Velocity product to be now able to link a snapshot to a change request
* Changed: Snapshot linkage to change request
| ---
title: DevOps Config release notes
description: Version history for the ITSM DevOps Config on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - DevOps release notes
---
# DevOps Config release notes
Version history for the ITSM DevOps Config on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.0.0 - February 2024
* New:
+ Create all apps access role in devops config
+ User should be able to assign any user group to an application library so that I needn't be part of that group to make assignments
#### Version 4.1.0 - November 2023
* New:
+ CSV is now a supported format for uploading and exporting configuration data
+ REST APIs added for managing Dynamic Mapping in PaCE
* Changed: Dynamically map policies to deployables using business conditions
* Fixed: The policy editor role can no longer activate/deactivate a policy
#### Version 4.0.0 - August 2023
Bug fixes and improvements.
#### Version 3.1.0 - May 2023
New:
* Shared Components - ability to use components across different applications.
* Config Data Analyzer - ability to analyze differences between data models of applications.
#### Version 3.0.0 - February 2023
Fixed: Bug fixes and improvements
#### Version 2.0.0 - August 2022
* New: Changes along with DevOps Change Velocity product to be now able to link a snapshot to a change request
* Changed: Snapshot linkage to change request
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-highlight.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-highlight.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/dev-ops/store-rn-devops-highlight.html | ServiceNow Store - DevOps release notes | The ServiceNow Store contains DevOps products. | [] | [
"ServiceNow Store release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-highlight.html" id="bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-highlight.html"><body id="store-rn-devops-highlight"><main role="main"><article role="article" class="dita" id="store-rn-devops-highlight" aria-labelledby="title_store-rn-devops-highlight">
<h1 class="title topictitle1" id="title_store-rn-devops-highlight"><span class="ph">ServiceNow Store</span> - <span class="ph">DevOps</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">The <span class="ph">ServiceNow Store</span> contains <span class="ph">DevOps</span> products.</p>
<section class="section" id="store-rn-devops-highlight__section_vn5_1cb_lhb">
<span class="ph">Visit the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a> website to
view all the available apps and for information about submitting requests to the
store.</span>
</section>
</div>
<nav role="navigation"><dt class="ullinks"></dt><dd class="ullinks"><ul class="ullinks"><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/dev-ops/store-rn-devops-change-health-scan-content-pack.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-change-health-scan-content-pack.html">DevOps Change Health Scan Content Pack release notes</a><p class="shortdesc">Version history for the <span class="ph">DevOps</span> Change Health Scan Content Pack application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/dev-ops/store-rn-devops-change-velocity.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-change-velocity.html">DevOps Change Velocity release notes</a><p class="shortdesc">Version history for the <span class="ph">DevOps</span> Change Velocity application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/dev-ops/store-rn-devops-config.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-config.html">DevOps Config release notes</a><p class="shortdesc">Version history for the ITSM <span class="ph">DevOps Config</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/dev-ops/store-rn-devops-config-exporter-content-pack.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-config-exporter-content-pack.html">DevOps Config Exporter Content Pack release notes</a><p class="shortdesc">Version history for the ITSM DevOps Config Exporter Content Pack on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/dev-ops/store-rn-devops-config-policy-content-pack.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-config-policy-content-pack.html">DevOps Config Policy Content Pack release notes</a><p class="shortdesc">Version history for the ITSM DevOps Config Policy application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/dev-ops/store-rn-devops.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops.html">DevOps Data Model release notes</a><p class="shortdesc">Version history for the <span class="ph">DevOps</span> Data Model application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/dev-ops/store-rn-devops-insights.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-insights.html">DevOps Insights release notes</a><p class="shortdesc">Version history for the <span class="ph">DevOps</span> Insights application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/dev-ops/store-rn-devops-integrations.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-integrations.html">DevOps Integrations release notes</a><p class="shortdesc">Version history for the <span class="ph">DevOps</span> Integrations on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/dev-ops/store-rn-devops-pipeline.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-pipeline.html">DevOps Pipeline release notes</a><p class="shortdesc">Version history for the ITSM DevOps Pipeline application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/dev-ops/store-rn-devops-vulnerability-integrations.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-vulnerability-integrations.html">DevOps Vulnerability Integrations release notes</a><p class="shortdesc">Version history for the <span class="ph">DevOps</span> Vulnerability Integrations on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/dev-ops/store-rn-devops-workspace.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-workspace.html">DevOps Workspace release notes</a><p class="shortdesc">Version history for the <span class="ph">ITSM</span> <span class="ph">DevOps</span> Workspace application on the <span class="ph">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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data-navpath=\"release-notes/store/dev-ops/store-rn-devops-config-exporter-content-pack.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-config-exporter-content-pack.html\">DevOps Config Exporter Content Pack release notes</a><p class=\"shortdesc\">Version history for the ITSM DevOps Config Exporter Content Pack on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/dev-ops/store-rn-devops-config-policy-content-pack.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-config-policy-content-pack.html\">DevOps Config Policy Content Pack release notes</a><p class=\"shortdesc\">Version history for the ITSM DevOps Config Policy application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/dev-ops/store-rn-devops.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops.html\">DevOps Data Model release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">DevOps</span> Data Model application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/dev-ops/store-rn-devops-insights.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-insights.html\">DevOps Insights release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">DevOps</span> Insights application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/dev-ops/store-rn-devops-integrations.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-integrations.html\">DevOps Integrations release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">DevOps</span> Integrations on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/dev-ops/store-rn-devops-pipeline.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-pipeline.html\">DevOps Pipeline release notes</a><p class=\"shortdesc\">Version history for the ITSM DevOps Pipeline application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/dev-ops/store-rn-devops-vulnerability-integrations.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-vulnerability-integrations.html\">DevOps Vulnerability Integrations release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">DevOps</span> Vulnerability Integrations on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/dev-ops/store-rn-devops-workspace.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-workspace.html\">DevOps Workspace release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">ITSM</span> <span class=\"ph\">DevOps</span> Workspace application on the <span class=\"ph\">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # ServiceNow Store - DevOps release notes
The ServiceNow Store contains DevOps products.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| ---
title: ServiceNow Store - DevOps release notes
description: The ServiceNow Store contains DevOps products.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
---
# ServiceNow Store - DevOps release notes
The ServiceNow Store contains DevOps products.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-insights.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-insights.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/dev-ops/store-rn-devops-insights.html | DevOps Insights release notes | Version history for the DevOps Insights application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - DevOps release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-insights.html" id="bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-insights.html"><body id="store-rn-devops-insights"><main role="main"><article role="article" class="dita" id="store-rn-devops-insights" aria-labelledby="title_store-rn-devops-insights">
<h1 class="title topictitle1" id="title_store-rn-devops-insights"><span class="ph">DevOps</span> Insights release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">DevOps</span> Insights application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-devops-insights__section_xww_ywg_n3b">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-devops-insights__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section" id="store-rn-devops-insights__section_yww_ywg_n3b"><h2 id="d349958e54" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 6.1.0 - August 2025</dt>
<dd class="dd">Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in related DevOps applications.</dd>
<dt class="dt dlterm">Version 6.0.0 - May 2025</dt>
<dd class="dd" id="store-rn-devops-insights__latest-devops-insights">Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in related DevOps applications.</dd>
<dt class="dt dlterm">Version 5.1.0 - February 2025</dt>
<dd class="dd">Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in related DevOps applications.</dd>
<dt class="dt dlterm">Version 5.0.0 - November 2024</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 4.1.0 - August 2024</dt>
<dd class="dd">Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in the related DevOps applications.</dd>
<dt class="dt dlterm">Version 4.0.0 - May 2024</dt>
<dd class="dd">Changed: You cannot utilize the Insights dashboard in the DevOps Workspace as part of the Next Experience Dashboard which has all the newer and relevant indicators/widgets such as Deployment
success rate and Failed Deployments along with safeguards and better filtering. DevOps Standard Insights on platform has been deprecated for all new DevOps users. In addition, platform (record producer) users are now
redirected to the workspace to create tools or apps. Release/legacy users can still directly go to the platform URL to create tools or apps in the platform through the "Create New (legacy)" and "Create App (legacy)"
options.</dd>
<dt class="dt dlterm">Version 3.1.0 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Localization framework improvements</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Bug Count Widget not showing data when demo data is installed</li>
<li class="li">Incorrect value in the 'job count' field for base system PA indicators</li>
<li class="li">DevOps Insights filters not showing all apps and repos</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.0 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-devops-insights__ul_qbr_lbf_2zb">
<li class="li">Studio support forDevOps Insights.</li>
<li class="li">Added filter on the task assignments based on role.</li>
</ul></li>
<li class="li">Removed:<ul class="ul" id="store-rn-devops-insights__ul_mjj_mbf_2zb">
<li class="li">Removed zero values from line graphs.</li>
<li class="li">Removed duplicate property for DevOps Insights.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.0 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed:<ul class="ul" id="store-rn-devops-insights__ul_npd_pxy_dyb">
<li class="li">Info icons for DevOps Insights widgets.</li>
<li class="li">Better visuals for flow and accelerate metric score widgets.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.38.0 - May 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-rn-devops-insights__ul_e4w_pxy_dyb">
<li class="li">User with the DevOps Viewer role cannot access KPI analytics for all Insights widgets in workspace.</li>
<li class="li">Incorrect # of tests displayed in the Application activity last 30 days widget.</li>
<li class="li">Filtering by Business App does not render data.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.37.0 - February 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed: DevOps Accelerate Metrics - Now also shown in Digital Portfolio Management workspace by business application.</li>
<li class="li">Fixed: DevOps Insights 1.36 application adds ACLs.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.36.0 - November 2022</dt>
<dd class="dd">New: Ability to filter by Business Application.</dd>
<dt class="dt dlterm">Version 1.35.0 - August 2022</dt>
<dd class="dd"><div class="p">DevOps Insights Module in Workspace:<ul class="ul" id="store-rn-devops-insights__ul_pfw_kqv_h5b">
<li class="li">Flow Metrics that show the value of work being delivered</li>
<li class="li">Cycle Times, Throughput Distribution, Planned to Deploy Flow Time and Work In Progress amounts</li>
<li class="li">New change acceleration metrics that focus on the path to automation</li>
<li class="li">Automated versus manual changes, Change policy decisions applied, ROI</li>
<li class="li">Updated filtering capabilities include Service, Configuration Item, Products, and by-Date</li>
<li class="li">Drill into data collected with a new tabbing design that keeps you in the workspace</li>
</ul></div></dd>
<dt class="dt dlterm">Version 1.14.0 - May 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops-insights__ul_gn5_1sf_plb">
<li class="li">Please note that this version of the app can only be installed on instances running New York or later.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.10.0 - January 2020</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Flow metrics</li>
</ul></dd>
<dt class="dt dlterm">Version 1.9.0 - December 2019</dt>
<dd class="dd">New: <ul class="ul">
<li class="li">Change Acceleration insights</li>
<li class="li">System Health insights</li>
<li class="li">Development insights</li>
<li class="li">Updates for <span class="ph">New York</span> compatibility</li>
</ul></dd>
<dt class="dt dlterm">Version 1.4.0 - July 2019</dt>
<dd class="dd">Deep insights into <span class="ph">DevOps</span> practices, processes, and Change Acceleration. Drill into data collected over time and compare data sets. <ul class="ul">
<li class="li">Change Acceleration insights</li>
<li class="li">System Health insights</li>
<li class="li">Development insights</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-insights.html\" id=\"bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-insights.html\"><body id=\"store-rn-devops-insights\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-devops-insights\" aria-labelledby=\"title_store-rn-devops-insights\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-devops-insights\"><span class=\"ph\">DevOps</span> Insights release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">DevOps</span> Insights application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\" id=\"store-rn-devops-insights__section_xww_ywg_n3b\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-devops-insights__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\" id=\"store-rn-devops-insights__section_yww_ywg_n3b\"><h2 id=\"d349958e54\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 6.1.0 - August 2025</dt>\n <dd class=\"dd\">Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in related DevOps applications.</dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-devops-insights__latest-devops-insights\">Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in related DevOps applications.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.0 - February 2025</dt>\n <dd class=\"dd\">Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in related DevOps applications.</dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.0 - November 2024</dt>\n <dd class=\"dd\">Bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.0 - August 2024</dt>\n <dd class=\"dd\">Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in the related DevOps applications.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - May 2024</dt>\n <dd class=\"dd\">Changed: You cannot utilize the Insights dashboard in the DevOps Workspace as part of the Next Experience Dashboard which has all the newer and relevant indicators/widgets such as Deployment\n success rate and Failed Deployments along with safeguards and better filtering. DevOps Standard Insights on platform has been deprecated for all new DevOps users. In addition, platform (record producer) users are now\n redirected to the workspace to create tools or apps. Release/legacy users can still directly go to the platform URL to create tools or apps in the platform through the "Create New (legacy)" and "Create App (legacy)"\n options.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Localization framework improvements</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Bug Count Widget not showing data when demo data is installed</li>\n <li class=\"li\">Incorrect value in the 'job count' field for base system PA indicators</li>\n <li class=\"li\">DevOps Insights filters not showing all apps and repos</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - November 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops-insights__ul_qbr_lbf_2zb\">\n <li class=\"li\">Studio support forDevOps Insights.</li>\n <li class=\"li\">Added filter on the task assignments based on role.</li>\n </ul></li>\n <li class=\"li\">Removed:<ul class=\"ul\" id=\"store-rn-devops-insights__ul_mjj_mbf_2zb\">\n <li class=\"li\">Removed zero values from line graphs.</li>\n <li class=\"li\">Removed duplicate property for DevOps Insights.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-devops-insights__ul_npd_pxy_dyb\">\n <li class=\"li\">Info icons for DevOps Insights widgets.</li>\n <li class=\"li\">Better visuals for flow and accelerate metric score widgets.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.38.0 - May 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-devops-insights__ul_e4w_pxy_dyb\">\n <li class=\"li\">User with the DevOps Viewer role cannot access KPI analytics for all Insights widgets in workspace.</li>\n <li class=\"li\">Incorrect # of tests displayed in the Application activity last 30 days widget.</li>\n <li class=\"li\">Filtering by Business App does not render data.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.37.0 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed: DevOps Accelerate Metrics - Now also shown in Digital Portfolio Management workspace by business application.</li>\n <li class=\"li\">Fixed: DevOps Insights 1.36 application adds ACLs.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.36.0 - November 2022</dt>\n <dd class=\"dd\">New: Ability to filter by Business Application.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.35.0 - August 2022</dt>\n <dd class=\"dd\"><div class=\"p\">DevOps Insights Module in Workspace:<ul class=\"ul\" id=\"store-rn-devops-insights__ul_pfw_kqv_h5b\">\n <li class=\"li\">Flow Metrics that show the value of work being delivered</li>\n <li class=\"li\">Cycle Times, Throughput Distribution, Planned to Deploy Flow Time and Work In Progress amounts</li>\n <li class=\"li\">New change acceleration metrics that focus on the path to automation</li>\n <li class=\"li\">Automated versus manual changes, Change policy decisions applied, ROI</li>\n <li class=\"li\">Updated filtering capabilities include Service, Configuration Item, Products, and by-Date</li>\n <li class=\"li\">Drill into data collected with a new tabbing design that keeps you in the workspace</li>\n </ul></div></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.14.0 - May 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-devops-insights__ul_gn5_1sf_plb\">\n <li class=\"li\">Please note that this version of the app can only be installed on instances running New York or later.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.10.0 - January 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Flow metrics</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.9.0 - December 2019</dt>\n <dd class=\"dd\">New: <ul class=\"ul\">\n <li class=\"li\">Change Acceleration insights</li>\n <li class=\"li\">System Health insights</li>\n <li class=\"li\">Development insights</li>\n <li class=\"li\">Updates for <span class=\"ph\">New York</span> compatibility</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - July 2019</dt>\n <dd class=\"dd\">Deep insights into <span class=\"ph\">DevOps</span> practices, processes, and Change Acceleration. Drill into data collected over time and compare data sets. <ul class=\"ul\">\n <li class=\"li\">Change Acceleration insights</li>\n <li class=\"li\">System Health insights</li>\n <li class=\"li\">Development insights</li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # DevOps Insights release notes
Version history for the DevOps Insights application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.1.0 - August 2025
Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in related DevOps applications.
#### Version 6.0.0 - May 2025
Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in related DevOps applications.
#### Version 5.1.0 - February 2025
Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in related DevOps applications.
#### Version 5.0.0 - November 2024
Bug fixes.
#### Version 4.1.0 - August 2024
Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in the related DevOps applications.
#### Version 4.0.0 - May 2024
Changed: You cannot utilize the Insights dashboard in the DevOps Workspace as part of the Next Experience Dashboard which has all the newer and relevant indicators/widgets such as Deployment
success rate and Failed Deployments along with safeguards and better filtering. DevOps Standard Insights on platform has been deprecated for all new DevOps users. In addition, platform (record producer) users are now
redirected to the workspace to create tools or apps. Release/legacy users can still directly go to the platform URL to create tools or apps in the platform through the "Create New (legacy)" and "Create App (legacy)"
options.
#### Version 3.1.0 - February 2024
* New: Localization framework improvements
* Fixed:
+ Bug Count Widget not showing data when demo data is installed
+ Incorrect value in the 'job count' field for base system PA indicators
+ DevOps Insights filters not showing all apps and repos
#### Version 3.0.0 - November 2023
* New:
+ Studio support forDevOps Insights.
+ Added filter on the task assignments based on role.
* Removed:
+ Removed zero values from line graphs.
+ Removed duplicate property for DevOps Insights.
#### Version 2.0.0 - August 2023
* Changed:
+ Info icons for DevOps Insights widgets.
+ Better visuals for flow and accelerate metric score widgets.
#### Version 1.38.0 - May 2023
* Fixed:
+ User with the DevOps Viewer role cannot access KPI analytics for all Insights widgets in workspace.
+ Incorrect # of tests displayed in the Application activity last 30 days widget.
+ Filtering by Business App does not render data.
#### Version 1.37.0 - February 2023
* Changed: DevOps Accelerate Metrics - Now also shown in Digital Portfolio Management workspace by business application.
* Fixed: DevOps Insights 1.36 application adds ACLs.
#### Version 1.36.0 - November 2022
New: Ability to filter by Business Application.
#### Version 1.35.0 - August 2022
DevOps Insights Module in Workspace:
* Flow Metrics that show the value of work being delivered
* Cycle Times, Throughput Distribution, Planned to Deploy Flow Time and Work In Progress amounts
* New change acceleration metrics that focus on the path to automation
* Automated versus manual changes, Change policy decisions applied, ROI
* Updated filtering capabilities include Service, Configuration Item, Products, and by-Date
* Drill into data collected with a new tabbing design that keeps you in the workspace
#### Version 1.14.0 - May 2020
* Please note that this version of the app can only be installed on instances running New York or later.
#### Version 1.10.0 - January 2020
* New: Flow metrics
#### Version 1.9.0 - December 2019
New:
* Change Acceleration insights
* System Health insights
* Development insights
* Updates for New York compatibility
#### Version 1.4.0 - July 2019
Deep insights into DevOps practices, processes, and Change Acceleration. Drill into data collected over time and compare data sets.
* Change Acceleration insights
* System Health insights
* Development insights
| ---
title: DevOps Insights release notes
description: Version history for the DevOps Insights application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - DevOps release notes
---
# DevOps Insights release notes
Version history for the DevOps Insights application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.1.0 - August 2025
Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in related DevOps applications.
#### Version 6.0.0 - May 2025
Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in related DevOps applications.
#### Version 5.1.0 - February 2025
Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in related DevOps applications.
#### Version 5.0.0 - November 2024
Bug fixes.
#### Version 4.1.0 - August 2024
Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in the related DevOps applications.
#### Version 4.0.0 - May 2024
Changed: You cannot utilize the Insights dashboard in the DevOps Workspace as part of the Next Experience Dashboard which has all the newer and relevant indicators/widgets such as Deployment
success rate and Failed Deployments along with safeguards and better filtering. DevOps Standard Insights on platform has been deprecated for all new DevOps users. In addition, platform (record producer) users are now
redirected to the workspace to create tools or apps. Release/legacy users can still directly go to the platform URL to create tools or apps in the platform through the "Create New (legacy)" and "Create App (legacy)"
options.
#### Version 3.1.0 - February 2024
* New: Localization framework improvements
* Fixed:
+ Bug Count Widget not showing data when demo data is installed
+ Incorrect value in the 'job count' field for base system PA indicators
+ DevOps Insights filters not showing all apps and repos
#### Version 3.0.0 - November 2023
* New:
+ Studio support forDevOps Insights.
+ Added filter on the task assignments based on role.
* Removed:
+ Removed zero values from line graphs.
+ Removed duplicate property for DevOps Insights.
#### Version 2.0.0 - August 2023
* Changed:
+ Info icons for DevOps Insights widgets.
+ Better visuals for flow and accelerate metric score widgets.
#### Version 1.38.0 - May 2023
* Fixed:
+ User with the DevOps Viewer role cannot access KPI analytics for all Insights widgets in workspace.
+ Incorrect # of tests displayed in the Application activity last 30 days widget.
+ Filtering by Business App does not render data.
#### Version 1.37.0 - February 2023
* Changed: DevOps Accelerate Metrics - Now also shown in Digital Portfolio Management workspace by business application.
* Fixed: DevOps Insights 1.36 application adds ACLs.
#### Version 1.36.0 - November 2022
New: Ability to filter by Business Application.
#### Version 1.35.0 - August 2022
DevOps Insights Module in Workspace:
* Flow Metrics that show the value of work being delivered
* Cycle Times, Throughput Distribution, Planned to Deploy Flow Time and Work In Progress amounts
* New change acceleration metrics that focus on the path to automation
* Automated versus manual changes, Change policy decisions applied, ROI
* Updated filtering capabilities include Service, Configuration Item, Products, and by-Date
* Drill into data collected with a new tabbing design that keeps you in the workspace
#### Version 1.14.0 - May 2020
* Please note that this version of the app can only be installed on instances running New York or later.
#### Version 1.10.0 - January 2020
* New: Flow metrics
#### Version 1.9.0 - December 2019
New:
* Change Acceleration insights
* System Health insights
* Development insights
* Updates for New York compatibility
#### Version 1.4.0 - July 2019
Deep insights into DevOps practices, processes, and Change Acceleration. Drill into data collected over time and compare data sets.
* Change Acceleration insights
* System Health insights
* Development insights
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-integrations.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-integrations.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/dev-ops/store-rn-devops-integrations.html | DevOps Integrations release notes | Version history for the DevOps Integrations on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - DevOps release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-integrations.html" id="bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-integrations.html"><body id="store-rn-devops-integrations"><main role="main"><article role="article" class="dita" id="store-rn-devops-integrations" aria-labelledby="title_store-rn-devops-integrations">
<h1 class="title topictitle1" id="title_store-rn-devops-integrations"><span class="ph">DevOps</span> Integrations release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">DevOps</span> Integrations on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-devops-integrations__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d184432e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 6.1.0 - August 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-integrations__ul_p4y_vjv_zfc">
<li class="li">New:<ul class="ul" id="store-rn-devops-integrations__ul_byk_wjv_zfc">
<li class="li">Import based evidence collection framework</li>
<li class="li">Improve instance efficiency by skipping step-level pipeline processing for accelerated change management and evidence collection for GitHub and Azure DevOps (ADO) orchestration
tools.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 6.0.1 - May 2025</dt>
<dd class="dd" id="store-rn-devops-integrations__latest-store-rn-devops-change-velocity">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-devops-integrations__ul_e2w_knk_1fc">
<li class="li">Bitbucket cloud tool integration with ServiceNow <ul class="ul" id="store-rn-devops-integrations__ul_p2w_knk_1fc">
<li class="li">Integrate the Bitbucket Cloud coding tool with DevOps Change Velocity, enabling ServiceNow to connect, discover, import, and process real-time repository events.</li>
</ul>
</li>
<li class="li">DevOps Workspace UI for simplified creation of custom tool integration with planning, coding and orchestration capabilities <ul class="ul" id="store-rn-devops-integrations__ul_wd3_lnk_1fc">
<li class="li">An intuitive DevOps Workspace UI to integrate a new custom tool across capabilities with basic know how of ServiceNow has been added. It offers easy navigation to the <span class="ph">ServiceNow AI Platform</span> for defining transformer or adapter rules or integrate the ability to do so within the workspace wherever applicable and embeds necessary
documentation links and tooltips to bolster self-service.</li>
</ul>
</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-devops-integrations__ul_xxp_mnk_1fc">
<li class="li">Additional scans for DevOps Health Scan Content pack <ul class="ul" id="store-rn-devops-integrations__ul_sgf_mnk_1fc">
<li class="li">Additional set of proactive checks focused on problems that tend to occur before or after an upgrade along with catching configuration issues like plugin and version
incompatibilities or pipelines that chronically fail have been added.</li>
</ul>
</li>
<li class="li">Bitbucket Server and Data Center tool integration with ServiceNow <ul class="ul" id="store-rn-devops-integrations__ul_tgf_mnk_1fc">
<li class="li">Improved support for Bitbucket Server and Data Center by enabling Pull Request functionality.</li>
</ul>
</li>
<li class="li">Secure token for Rally Integration User <ul class="ul" id="store-rn-devops-integrations__ul_ugf_mnk_1fc">
<li class="li">Rally integration now supports a more secure integration user token, instead of basic auth for integration user, and is now consistent with the remaining planning tool
integrations.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.1.0 - February 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-integrations__ul_f3q_n4w_c2c">
<li class="li">New:<ul class="ul" id="store-rn-devops-integrations__ul_ah5_p4w_c2c">
<li class="li">Harness tool integration with ServiceNow<ul class="ul" id="store-rn-devops-integrations__ul_inw_p4w_c2c">
<li class="li">Integrate the Harness orchestration tool with DevOps Change Velocity. This integration enables you to connect, discover, import, process real-time events, and integrate
CI/CD with change in ServiceNow for Harness pipelines.</li>
</ul></li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-devops-integrations__ul_dkq_p4w_c2c">
<li class="li">Simplified onboarding of orchestration tools that are not supported in the base system<ul class="ul" id="store-rn-devops-integrations__ul_mdr_q4w_c2c">
<li class="li">The simplified generic framework provides you an easy-to-use solution to integrate custom orchestration tools with ServiceNow DevOps Change Velocity, requiring minimal
knowledge of the platform. It reduces the complexity of integration by lowering the amount of custom coding needed and by simplifying the overall process for both
customers and partners. By streamlining the onboarding of new orchestration tools, the framework enables faster adoption, smoother scaling, and easier onboarding of
additional teams. This enables you to experience fewer integration challenges, speeding up the user adoption process and reducing friction during the transition. This
generic framework supports the integration of any orchestration tool not natively supported by ServiceNow in the base system.</li>
</ul></li>
<li class="li">Custom fields for planning tool integration<ul class="ul" id="store-rn-devops-integrations__ul_if4_p4w_c2c">
<li class="li">Bring in additional custom fields for work items and thereby experience enhanced configurability of planning tools supported in the base system by DevOps Change
Velocity.</li>
</ul></li>
<li class="li">Enhanced lead time calculation<ul class="ul" id="store-rn-devops-integrations__ul_k2m_p4w_c2c">
<li class="li">Lead time calculation now considers Artifacts/Packages registered as part of Pipeline Execution and is calculated based on commits associated with it.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.0 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-devops-integrations__ul_kmx_dz2_ddc">
<li class="li">OAuth 2.0 authentication for Azure DevOps (ADO) <ul class="ul" id="store-rn-devops-integrations__ul_zmx_dz2_ddc">
<li class="li">Use OAuth 2.0 authentication to connect your Azure DevOps tool with DevOps Change Velocity ensuring a more secure authentication method.</li>
</ul>
</li>
<li class="li">OAuth 2.0 authentication for Jira Cloud <ul class="ul" id="store-rn-devops-integrations__ul_anx_dz2_ddc">
<li class="li">Use OAuth 2.0 authentication to connect your Jira Cloud tool with DevOps Change Velocity ensuring a more secure authentication method.</li>
</ul>
</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-devops-integrations__ul_vv5_2z2_ddc">
<li class="li">Generalized Docker container solution to support any orchestration tool <ul class="ul" id="store-rn-devops-integrations__ul_zs3_2z2_ddc">
<li class="li">Use the generalized and extensible Docker container solution to integrate any orchestration tool with DevOps Change Velocity for invoking pipeline actions like change
request creation and collecting relevant DevOps data without having to rely on tool-specific plugins or extensions.</li>
</ul>
</li>
<li class="li">Simplified onboarding of Planning tools that are not supported in the base system <ul class="ul" id="store-rn-devops-integrations__ul_at3_2z2_ddc">
<li class="li">Integrate planning tools that are not supported in the base system by using transformer rules. GitLab Issues is now available as one of the planning tools and is built
leveraging this new approach, so you can discover plans, import work items, and configure webhooks for work items (issues) in GitLab.</li>
</ul>
</li>
<li class="li">Improved manual DevOps change creation experience by enabling the association of work items directly <ul class="ul" id="store-rn-devops-integrations__ul_bt3_2z2_ddc">
<li class="li">Add work items data in a manually created DevOps change request in Service Operations Workspace for ITSM.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.1.0 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Improved DevOps Integrations to support the following DevOps Change Velocity features:<ul class="ul" id="store-rn-devops-integrations__ul_e1k_nwh_ccc">
<li class="li">Changed:<ul class="ul" id="store-rn-devops-integrations__ul_lrj_kwh_ccc">
<li class="li">Improved journey to full change automation using models.</li>
<li class="li">Support reruns with GitHub Action.</li>
<li class="li">Support API_KEY for Jira Server.</li>
<li class="li">Persist branch details in pipeline execution to determine commits from artifacts and packages.</li>
</ul></li>
<li class="li">Removed:<ul class="ul" id="store-rn-devops-integrations__ul_fjk_lwh_ccc">
<li class="li">To make the Change - DevOps Implement flow of the DevOps model more suitable for DevOps changes, change tasks are no longer automatically created.</li>
<li class="li">The DevOps Change Request Minimal Automation Approval Flow and DevOps Change Request Advanced Automation Approval flows won't trigger for DevOps change requests whose
model is a base system DevOps change model (DevOpsorDevOpssimplified) to avoid conflicts and errors.</li>
</ul></li>
<li class="li">Note: For detailed information on the features, see the DevOps Change Velocity Release Notes.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.0 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-devops-integrations__ul_djr_gj4_2bc">
<li class="li">Custom orchestration tool integration support <ul class="ul" id="store-rn-devops-integrations__ul_ekr_gj4_2bc">
<li class="li">Integrate DevOps Change Velocity with any orchestration tool that is not supported inthe base system.</li>
</ul>
</li>
<li class="li">Improved onboarding error handling and guardrails <ul class="ul" id="store-rn-devops-integrations__ul_fkr_gj4_2bc">
<li class="li">View improved error messages which helps you find the root cause of a problem whileonboarding (connection, discover, configure, or import) a tool.</li>
</ul>
</li>
<li class="li">Change request creation with errors in DevOps data retrieval <ul class="ul" id="store-rn-devops-integrations__ul_gkr_gj4_2bc">
<li class="li">Enable change request creation even if there is an error in retrieving the DevOps datain a pipeline.</li>
</ul>
</li>
<li class="li">GitLab merge request / pull request support <ul class="ul" id="store-rn-devops-integrations__ul_hkr_gj4_2bc">
<li class="li">Manage GitLab pipelines pull requests for GitLab coding source from ServiceNow DevOps.</li>
</ul>
</li>
<li class="li">JFrog Artifactory support for GitHub Actions, Azure DevOps, and GitLab <ul class="ul" id="store-rn-devops-integrations__ul_ikr_gj4_2bc">
<li class="li">Import the artifact data published to JFrog Artifactory for GitHub Actions, Azure DevOps, and GitLab pipeline executions.</li>
</ul>
</li>
<li class="li">Multiple ServiceNow DevOps configurations in the same Jenkins instance <ul class="ul" id="store-rn-devops-integrations__ul_jkr_gj4_2bc">
<li class="li">Configure multiple ServiceNow DevOps connections in one Jenkins Server.</li>
</ul>
</li>
</ul></li>
<li class="li">Changed:</li>
<li class="li">
<ul class="ul" id="store-rn-devops-integrations__ul_rjj_hj4_2bc">
<li class="li">Jira Cloud support <ul class="ul" id="store-rn-devops-integrations__ul_sjj_hj4_2bc">
<li class="li">Onboard Jira Cloud to DevOps Change Velocity in addition to Jira On-premises.</li>
</ul>
</li>
<li class="li">GitLab Docker Container improvements <ul class="ul" id="store-rn-devops-integrations__ul_tjj_hj4_2bc">
<li class="li">Retrieve and update change request details associated with a GitLab pipeline and publish unit test results. Automatically updating the close code, based on the overall
pipeline execution status for simple GitLab pipelines is also supported.</li>
</ul></li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.1.0 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-devops-integrations__ul_a2x_s2n_21c">
<li class="li">GitHub Issues integration<ul class="ul" id="store-rn-devops-integrations__ul_szr_vgn_21c">
<li class="li">GitHub now supports the Plan capability with GitHub Issues integration in addition to the code and orchestration capabilities. GitHub Issues of the repository can also be
discovered and linked with the GitHub commits and persisted in the ServiceNow DevOps CHG, which can be used for policy decisions of ServiceNow DevOps CHG
acceleration.</li>
</ul></li>
<li class="li">Supported various unit test types for GitHub Actions<ul class="ul" id="store-rn-devops-integrations__ul_dyv_vgn_21c">
<li class="li">Automatically publish test results of various unit test tool reports like NUnit, pytest, jest, JUnit, XUnit without any custom API calls to publish to the ServiceNow
DevOps CHG.</li>
</ul></li>
<li class="li">Guided change automation experience<ul class="ul" id="store-rn-devops-integrations__ul_s3y_vgn_21c">
<li class="li">Better in-product guidance is now provided on the various ways to leverage DevOps changes and how to easily adopt DevOps changes without complete disruption of your
change process. A stepper guides you to automate DevOps change creation. You can check the connection status of a tool while selecting a pipeline on the stepper and you
are also alerted before proceeding to the next step. Two new state transition flows: Change - DevOps - New and Change - DevOps Schedule, for DevOps change model are
introduced to move and track changes through these states. The DevOpsChangeRelationshipHelper script has been introduced to retrieve data associated with a change
request based on the specified relation type.</li>
</ul></li>
<li class="li">Handling of Azure DevOps and GitHub API rate limiting<ul class="ul" id="store-rn-devops-integrations__ul_p4b_wgn_21c">
<li class="li">When Azure DevOps or GitHub API rate limits are exceeded, DevOps Change Velocity will defer processing of new events until GitHub throttling has subsided to handle large
volumes of data.</li>
</ul></li>
<li class="li">Support pagination in Discover import requests for pipelines, repos, plans for Azure DevOps and GitHub<ul class="ul" id="store-rn-devops-integrations__ul_tqd_wgn_21c">
<li class="li">Data is now retrieved from 3rd party tools in batches (paginated way). This will help you to scale by onboarding many teams having large volumes of data.</li>
<li class="li">Removal of Connection Admin and Flow Designer roles for DevOps Admin & Tool Owner<ul class="ul" id="store-rn-devops-integrations__ul_h5d_xgn_21c">
<li class="li">Visibility and editing capabilities of DevOps Admins and Tool Owners has been limited by removing the Flow Designer and Connection Admin roles for these
users.</li>
</ul></li>
</ul></li>
<li class="li">Changes to artifacts and packages<ul class="ul" id="store-rn-devops-integrations__ul_b4k_xgn_21c">
<li class="li">The overall experience with adoption, implementation, and error handling for artifacts and packages has been improved. The artifact and package registration API, for both
Jenkins and ADO, now provides clear messaging in the response regarding the status. Users can see if the artifact version is already present, staged, or created and can
also see the reason in case of a rejection. A clear message is available on the console along with a link to navigate to the artifact page. The DevOpsDPRHelper API now
takes pipeline executions as an input to get data on vulnerabilities, test results, and code coverage. The troubleshooting experience has been improved by the addition
of a description column that explains why an artifact version or package is pending. A new List module comprising of Artifact, Package, and Pending Packages lists has
been created to improve ease of access to this information in the DevOps Change Workspace.</li>
</ul></li>
<li class="li">GitLab notification processing improvements<ul class="ul" id="store-rn-devops-integrations__ul_swp_xgn_21c">
<li class="li">Scalability has been improved with seamless handling of GitLab events. Pre-filtering has been introduced on the inbound events to reduce the number of flow events and API
calls. Support for rate limit throttling has been enabled for both Discover and Import flows along with webhook events. GitLab sub flows such as GitLab CI Notification
has been re-designed to reduce interference in tracking the waiting state which has optimized the number of REST calls made to retrieve project information.</li>
</ul></li>
<li class="li">SonarQube Integration Changes<ul class="ul" id="store-rn-devops-integrations__ul_m2t_42n_21c">
<li class="li">SonarQube overall quality gate status for the scan summary is now supported and SonarQube integration with GitLab pipelines is also supported using ServiceNow DevOps
Gitlab Docker Container.</li>
</ul></li>
<li class="li">Removed: Github spoke dependency has been removed.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.0 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-devops-integrations__ul_ttr_jbf_2zb">
<li class="li">Automatic updation of close code based on overall pipeline execution status <ul class="ul" id="store-rn-devops-integrations__ul_iwr_jbf_2zb">
<li class="li">The Change created from a pipeline is now automatically closed and updated with the closure notes, actual start/end time based on the overall pipeline completion status.
This is controlled by a configuration flag which can be passed in as the attribute in the CHG creation step or via the configuration in the pipeline level in DevOps
Change Velocity.</li>
</ul></li>
<li class="li">Tool connection and configuration status <ul class="ul" id="store-rn-devops-integrations__ul_jwr_jbf_2zb">
<li class="li">For Jenkins, GitHub, and Azure DevOps, the connection and configuration status indicators are updated. You can also easily test the tool connections. Overall Status of
the tool is now updated as Connected, Disconnected, Needs Attention, based on the status of Connection Status, Tool Credentials, Permissions Check, Webhook
Configuration Status.</li>
</ul></li>
<li class="li">GitHub Organization Support <ul class="ul" id="store-rn-devops-integrations__ul_kwr_jbf_2zb">
<li class="li">GitHub Organization is now supported with GitHub tool connected via basic auth or GitHub App using Authorization Code, with membership privileges updated accordingly in
GitHub tool. And GitHub App using JWT supports one organization per tool, but with multiple tool connections, multiple organizations can be supported.</li>
</ul></li>
<li class="li">Supported various unit test types for Azure DevOps (ADO) <ul class="ul" id="store-rn-devops-integrations__ul_lwr_jbf_2zb">
<li class="li">Automatically publish test results of various test tools reports like NUnit, pytest, jest, JUnit, XUnit without any custom API calls to publish to the DevOps CHG.</li>
</ul></li>
<li class="li">Pull Request (PR) / Merge Request support for Azure DevOps (ADO) <ul class="ul" id="store-rn-devops-integrations__ul_mwr_jbf_2zb">
<li class="li">ADO pull request pipeline executions are now tracked in DevOps Change Velocity and the following metadata is published to the CHG, Pull request ID, Commits, Origin
branch, Destination branch, Raised by, Approver, Comments, PR raised time, PR approved time, PR merged/closed time.</li>
</ul></li>
<li class="li">Handling of GitHub API rate limiting <ul class="ul" id="store-rn-devops-integrations__ul_nwr_jbf_2zb">
<li class="li">When GitHub API rate limits are exceeded, DevOps Change Velocity will defer processing of new events until GitHub throttling has subsided. This will increase overall
performance for large volumes of data.</li>
</ul></li>
<li class="li">Checkmarx support <ul class="ul" id="store-rn-devops-integrations__ul_owr_jbf_2zb">
<li class="li">Connect Checkmarx that is integrated with your CI/CD pipelines to DevOps Change Velocity to retrieve security scan results. This helps you determine how vulnerable your
code is. Checkmarx scans that are configured on GitHub Actions, Jenkins, and Azure DevOps pipelines are supported in the base system. You can view the security scan
results either in the related list of a Change Request or the Task Execution of the pipeline in your ServiceNow instance or in the Pipeline UI. You can use security
results in defining change policies and conditions for change automation. Both Checkmarx One and Checkmarx SAST are supported.</li>
</ul></li>
<li class="li">Multimodel support> >changes <ul class="ul" id="store-rn-devops-integrations__ul_pwr_jbf_2zb">
<li class="li">Migrate all your existing pipelines to use models by using the DevOps Pipeline Migration to Change Models catalog. In addition, you can pass the change models by name
from your orchestration tool pipelines.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - August 2023</dt>
<dd class="dd">
<p class="p">New:</p>
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-devops-integrations__ul_fzt_vxy_dyb">
<li class="li">Security framework<ul class="ul" id="store-rn-devops-integrations__ul_h1k_qzy_dyb">
<li class="li">A new integration framework and data model has been added specifically for application security tools. It is an extensible framework that also allows you to create custom
integrations with any application security tools.</li>
</ul></li>
<li class="li">Veracode support<ul class="ul" id="store-rn-devops-integrations__ul_pzq_qzy_dyb">
<li class="li">Connect Veracode that is integrated with your CI/CD pipelines to DevOps Change Velocity to retrieve security scan results. This helps you determine how vulnerable your
code is. Veracode scans that are configured on GitHub Actions, Jenkins, and Azure DevOps pipelines are supported in the base system. You can view the security scan
results either in the related list of a Change Request or the Task Execution of the pipeline in your ServiceNow instance or in the Pipeline UI. You can use security
results in defining change policies and conditions for change automation.</li>
</ul></li>
<li class="li">Multimodal support<ul class="ul" id="store-rn-devops-integrations__ul_u1y_qzy_dyb">
<li class="li">Multimodal change is a new change management feature that allows better flexibility in defining change models or processes to reflect modern development practices. DevOps
supports this new feature using which you can create change models with states and rules that determine the transitions between the states to deliver "fit for purpose"
change models with a suite of succinct flows and flow actions built in Flow designer. With DevOps change models, change teams can now selectively transition to a wide
range of models that are fully optimized for their specific use cases</li>
</ul></li>
<li class="li">Secure token authentication for Integration user<ul class="ul" id="store-rn-devops-integrations__ul_rvf_rzy_dyb">
<li class="li">Azure DevOps, Jenkins, and GitHub Actions now support token-based authentication for the integration user. Jenkins supports both basic auth and token authentication to
make it compatible with DevOps Config.</li>
</ul></li>
<li class="li">Run commits for GitHub Actions and Azure DevOps<ul class="ul" id="store-rn-devops-integrations__ul_cqn_rzy_dyb">
<li class="li">Increase traceability by capturing the full list of run commits for a change in GitHub Actions and Azure DevOps.</li>
</ul></li>
<li class="li">Workspace changes for onboarding and insights<ul class="ul" id="store-rn-devops-integrations__ul_jct_rzy_dyb">
<li class="li">This includes validating the installation of ServiceNow DevOps extension in Azure DevOps before configuring webhooks, automatically importing pipeline steps when going
through change automation setup, info icons for DevOps Insights widgets, and better visuals for flow and accelerate metric score widgets for DevOps Insights.</li>
</ul></li>
<li class="li">Logging CHG state transitions within orchestration tool and Policy Condition details<ul class="ul" id="store-rn-devops-integrations__ul_zsz_rzy_dyb">
<li class="li">Change information such as Change Number, State, Assignment Group, Approvers, Planned Start/End date is displayed in the console logs of Azure DevOps pipelines and GitHub
Action workflows, while the pipeline or workflow is pending change approval. The ServiceNow DevOps application is polled at regular intervals and if there is any
difference in the change information, it is logged directly in the console logs, thereby minimizing the hops to ServiceNow instance. The details of the Policy
Condition, which failed, are also logged in the console of the orchestration tool.</li>
</ul></li>
<li class="li">Get and update DevOps Change Request details<ul class="ul" id="store-rn-devops-integrations__ul_wmh_szy_dyb">
<li class="li">Get and update change request details associated with an Azure DevOps pipeline and GitHub Action workflow, by using the ServiceNow DevOps extension from Azure DevOps and
GitHub Action marketplace. These extensions or custom actions can be used to get the change, update the change, and close the change as required, by passing in the
needed attributes.</li>
</ul></li>
<li class="li">GitHub Action Deployment Gates<ul class="ul" id="store-rn-devops-integrations__ul_vkn_szy_dyb">
<li class="li">ServiceNow DevOps Change Velocity now supports GitHub Action Deployment Gates for its environments. By integrating this feature with ServiceNow DevOps, developers can
enforce quality gates on every deployment environment in GitHub Actions and get the change details from within the Deployment Protection Rule console logs of GitHub
Actions along with the progress of the change states as approved or rejected.</li>
</ul></li>
<li class="li">Configure webhooks manually<ul class="ul" id="store-rn-devops-integrations__ul_vjs_szy_dyb">
<li class="li">You can now choose to configure webhooks manually rather than configuring it automatically from ServiceNow DevOps Change Velocity. You can use this feature to access the
token and sysid. Using this information, the tool admin within your organization can configure the webhooks manually. It is accessible only for DevOps Admin and Tool
owner roles.</li>
</ul></li>
<li class="li">ServiceNow DevOps connection and credential<ul class="ul" id="store-rn-devops-integrations__ul_mby_szy_dyb">
<li class="li">The initial setup of ServiceNow DevOps Change Velocity by ServiceNow Admins has been simplified. The task of setting up the integration user with basic auth credentials
is not required anymore. CreateDevOpsTool alias setup has been removed.</li>
</ul></li>
<li class="li">Optimal handling of ServiceNow DevOps events to improve performance<ul class="ul" id="store-rn-devops-integrations__ul_a33_tzy_dyb">
<li class="li">ServiceNow DevOps will filter out ignorable events before they trigger a Flow execution. This will improve the performance of event handling and flow designer execution
bandwidth for significant events, thereby improving the overall response time. This also allows DevOps admins to add tool webhooks with a broader scope without
impacting system performance.</li>
</ul></li>
</ul></li>
<li class="li">Major fixes.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.38.0 - May 2023</dt>
<dd class="dd">Changes:<ul class="ul" id="store-rn-devops-integrations__ul_jm1_pqz_nxb">
<li class="li">Azure DevOps organization support <ul class="ul" id="store-rn-devops-integrations__ul_km1_pqz_nxb">
<li class="li">Connect a tool to Azure DevOps directly at the organizational level. Projects within the organization are discovered automatically. You can configure webhooks for multiple projects
at once and easily update credentials at the organization level. This removes the need to connect a tool per ADO project.</li>
</ul></li>
<li class="li">Group access for tools and applications <ul class="ul" id="store-rn-devops-integrations__ul_lm1_pqz_nxb">
<li class="li">Control access to tools and applications by adding user groups to the Maintained by field. Users belonging to the groups added can access only that tool or app, and can edit them
only if their roles allow it. A new role, DevOps tool owner, has been introduced. Users with this role can only connect tools and will not have access to additional DevOps admin
capabilities like system properties.</li>
</ul></li>
<li class="li">Automatically retrieve pipeline steps when associating to an app <ul class="ul" id="store-rn-devops-integrations__ul_mm1_pqz_nxb">
<li class="li">While associating a pipeline with an app, the pipeline steps are also retrieved during import. No longer a requirement to run a pipeline once for the steps to be mapped in ServiceNow
DevOps.</li>
</ul></li>
<li class="li">Updated error messaging <ul class="ul" id="store-rn-devops-integrations__ul_nm1_pqz_nxb">
<li class="li">Improved error messages are displayed in Inbound events and Import requests to help find the root cause of a problem for real-time notifications. Error messages identify relevant
active problems, highlight specific issues, and explain how to mitigate them.</li>
</ul></li>
<li class="li">Credentials expiry notification <ul class="ul" id="store-rn-devops-integrations__ul_om1_pqz_nxb">
<li class="li">Admins and tool owners will be notified when tool credentials expire or are about to expire. They will be alerted through email, universal task, notification bell icon and a message
on the tool record. This prevents any loss of data.</li>
</ul></li>
<li class="li">Last event received <ul class="ul" id="store-rn-devops-integrations__ul_pm1_pqz_nxb">
<li class="li">Alert DevOps admins when events were being last received to caution them about any possible issue that might occur with their tool connection. The Last event received field in the
tool record will help in easily troubleshooting any connection issues. You can set the number of days to display warning or critical alerts in the Last event received field in the
tool record when events were not being received.</li>
</ul></li>
<li class="li">Logging change status while pipeline is pending decision to resume execution <ul class="ul" id="store-rn-devops-integrations__ul_qm1_pqz_nxb">
<li class="li">Change information such as, Change Number, State, Assignment Group, Approvers, Planned Start/End date is displayed in the console logs of Jenkins and GitHub Actions, while the
pipeline/workflow is pending for change approval. The ServiceNow DevOps application is polled at regular intervals and if there is any difference in the change information, it is
logged directly in the console logs, thereby minimizing the hops to ServiceNow instance.</li>
</ul></li>
</ul><p class="p">Fixed:</p><ul class="ul" id="store-rn-devops-integrations__ul_rm1_pqz_nxb">
<li class="li">GitHub: The Discover action fails if an already discovered repository is deleted in GitHub.</li>
<li class="li">User with the "sn_devops.viewer" role from DevOps Change is able to see the DevOps Config workspace link.</li>
<li class="li">SonarQube/SonarCloud: In a change request, the non-admin software quality summary record is overriden by next record instead of creating a new summary record.</li>
<li class="li">Change creation fails if data policies are present on change attributes.</li>
<li class="li">Unable to edit default view of the Change Request related list when DevOps Change Velocity is installed.</li>
<li class="li">Azure DevOps: When step type is not prod deploy, the Workitem and Commits related lists for change display incorrect entries.</li>
<li class="li">Jira: Duplicate workitems are created if an issue is updated immediately after creation.</li>
<li class="li">User with DevOps Viewer role cannot access KPI analytics for all Insights widgets in workspace.</li>
<li class="li">If a commit is processed in DevOps, deleted in DevOps and then re-commited from GitHub then committer details for the commit are not persisted.</li>
<li class="li">Incorrect # of tests displayed in Application activity last 30 days widget.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.37.0 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-integrations__ul_cjr_xzb_hwb">
<li class="li">Changed<ul class="ul" id="store-rn-devops-integrations__ul_at3_yzb_hwb">
<li class="li">Improved error handling and guardrails: Improved error messages to help find the root cause of a problem while onboarding (connection, discover, configure, or import) a tool. Error
messages identify relevant active problems, highlight specific issues, and explain how to mitigate them.</li>
<li class="li">DevOps Change Workspace changes:<ul class="ul" id="store-rn-devops-integrations__ul_xcg_11c_hwb">
<li class="li">Streamlined initial system setup for ServiceNow admins, which includes status of setup, improved identification of scope needed to complete, ability to set new passwords
for account used for configurating credential alias, extra validation, and more.</li>
<li class="li">App Owner role expansion, which includes the ability to modify pipeline steps to assign application services or to set up change automation. App owners can also click
Discover for tools to associate any new objects needed for their DevOps application. Updated tool administration which includes the ability to easily update credentials
for every tool and check permissions for the given credentials.</li>
</ul></li>
<li class="li">Rally integration: Connect to the Broadcom Rally planning tool to import Rally planning objects such as epics, stories, bugs, and tasks into DevOps data as work items. The Rally
integration supports discovery of work items, configuring webhooks to send real-time data, and importing of historical data. Rally work items can be associated with commits used
for change request acceleration.</li>
<li class="li">GitHub OAuth JWT authentication: Secure authentication of GitHub tool connection is now supported using OAuth JWT (Json Web Tokens). OAuth-JWT authentication using private key
generated in GitHub is now supported.</li>
<li class="li">Get and update DevOps Change Request details: Get and update change request details associated with a Jenkins pipeline by running the snDevOpsGetChangeNumber and
snDevOpsUpdateChangeInfo scripts respectively in the Jenkins pipeline.</li>
<li class="li">DevOps Accelerate Metrics: Now also shown in Digital Portfolio Management workspace by business application.</li>
</ul></li>
<li class="li">Fixed<ul class="ul" id="store-rn-devops-integrations__ul_z4y_f1c_hwb">
<li class="li">DevOps Insights 1.36 application adds ACLs, which hides the Business Service and Business Application CIs in the CMDB.</li>
<li class="li">DevOps Subscription isn't adding the users with assigned role via an assignment group to the Participant table.</li>
<li class="li">Owner field is not getting populated when app is created via app onboarding.</li>
<li class="li">Jenkins Discover fails with large number of pipelines/jobs.</li>
<li class="li">When pipeline name is same across tools (eg Gitlab, Jenkins), pipeline executions of one tool is mapped to another tool.</li>
<li class="li">Branch details are missing for commit due to race condition when both tag and branch events get processed simultaneously.</li>
<li class="li">The 'Do you wish to configure?' checkbox is missing on service portal during App on-boarding.</li>
<li class="li">GitHub bulk commit processing persists more commits than required.</li>
<li class="li">For an Azure DevOps (ADO) pipeline with only one stage and change receipt enabled, the CR gets created with Actual Start date greater than Actual End date.</li>
<li class="li">Gitlab Discover populates only first 100 (value defined in the import.coding_tool.repos.per_page property) repos, pipelines.</li>
<li class="li">CI class name 'Package' created from DevOps package conflicts with CMDB CI OS package.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.35.3 - September 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-integrations__ul_ftc_3hs_w5b">
<li class="li">New <ul class="ul">
<li class="li">Improved error messages to help you find the root cause of a problem while connecting to a tool. Error messages identify relevant active problems, highlight specific issues, and
explain how to mitigate them.</li>
<li class="li">You can now specify a particular MID Server directly on the DevOps Change workspace page while connecting to a tool.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.35.0 - August 2022</dt>
<dd class="dd">
<p class="p">GitHub Actions Integration:</p>
<ul class="ul">
<li class="li">GitHub is a coding tool that is now updated to support the GitHub Actions orchestration capability in ServiceNow DevOps. You use the ServiceNow DevOps custom actions (published to the GitHub
Actions marketplace) to integrate GitHub Actions pipelines and GitHub Environments.</li>
<li class="li">To update the data model, GitHub Actions Integration requires that GitHub is connected, configured, and that pipelines are discovered. GitHub Actions workflows are paused and resumed using
custom actions</li>
</ul>
<div class="p">The following custom actions are published to the GitHub repository:<ol class="ol" id="store-rn-devops-integrations__ol_l3j_cqv_h5b">
<li class="li">ServiceNow DevOps Change</li>
<li class="li">ServiceNow DevOps Test Report</li>
<li class="li">ServiceNow DevOps Sonar</li>
<li class="li">ServiceNow DevOps Register Artifact</li>
<li class="li">ServiceNow DevOps Register Package</li>
</ol></div>
<p class="p">Historical import and polling for Azure DevOps Artifacts:</p>
<ul class="ul">
<li class="li">Import historical data for ADO artifacts by using the app-onboarding self-service catalog and periodic polling to fetch the data. The import framework helps onboard teams by fetching DevOps data
into the instance without having to edit the pipeline or configure webhooks. The imported data provides insights into the root causes for complete change traceability, which helps to identify
the root causes and areas of improvement.</li>
</ul>
<p class="p">Out-of-the-box change approval policy Risk Inputs and Reject Reasons:</p>
<ul class="ul">
<li class="li">The base-system DevOps default change approval policy improves the change automation and approval policy. Policy conditions run against collected DevOps data to auto-reject, auto-approve, or
defer for manual approval. The data could be metrics on commits, code coverage, test results, sonar scan results, risk inputs, and so on. The change approval policy is configurable. To help
users quickly take corrective actions, rejection reasons are captured in the CHG work notes.</li>
</ul>
<p class="p">Jenkins snippet generator:</p>
<ul class="ul">
<li class="li">The Jenkins plugin for ServiceNow DevOps can generate DevOps scripted pipeline steps. This helps developers to adopt ServiceNow DevOps features quickly and to modify pipelines easily.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.34.1 - May 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-integrations__ul_imh_yw3_ktb">
<li class="li">Changed<ul class="ul" id="store-rn-devops-integrations__ul_ytm_yw3_ktb">
<li class="li">Out of the box change approval policy: Out of the box (OOTB) DevOps default change approval policy is implemented to update the change automation and approval policy. With which, the
policy conditions are applied on the DevOps data collected to either auto-reject or auto-approve or defer for manual approval. The DevOps data could be metrics on commits, code
coverage, test results, sonar scan results, etc. The change approval policy is configurable.</li>
<li class="li">Import historical data for DevOps tools - Azure DevOps: Import historical data for all capabilities (Code, Plan, and Orchestration) by using the app-onboarding self-service catalog
and periodic polling to fetch data. The import framework helps onboard teams by fetching DevOps data into the instance without having to edit the pipeline or configure webhooks.
The imported data provides insights into the root causes for complete change traceability. Starting with version 1.34, you can import the data and configure a polling mechanism for
Azure DevOps.</li>
<li class="li">jFrog - Jenkins artifactory integration: Integrate Jenkins and jFrog Artifactory in ServiceNow DevOps and use this data for traceability and linking CI/CD pipelines in ServiceNow.
Associate the build pipelines (CI) with the artifacts built and published to jFrog, and associate the deploy pipelines (CD) with the packages downloaded from jFrog repositories to
deploy. Linking these CI/CD pipelines with the artifacts and associating those with the change creates the link from commit to artifacts built and deployed for change
traceability.</li>
</ul></li>
<li class="li">Fixed<ul class="ul" id="store-rn-devops-integrations__ul_iqv_bx3_ktb">
<li class="li">GitLab integration: Very large GitLab build numbers are saved as extreme big numbers in build_number column of Task Execution table</li>
<li class="li">Security bug</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.33.1 - February 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-integrations__ul_jvb_bvg_jsb">
<li class="li">Changed<ul class="ul" id="store-rn-devops-integrations__ul_afb_dvg_jsb">
<li class="li">Change traceability<ul class="ul" id="store-rn-devops-integrations__ul_wnv_dvg_jsb">
<li class="li">Change traceability is a non-invasive way to utilize DevOps data to accelerate manual changes. This allows for quicker time to value on the path to full change
automation. With this release, you can associate either artifact versions, build numbers or a release version to a manually created change request that will pull in
DevOps data such as work items, commits and tests.</li>
<li class="li">The implementation does not require pipeline modifications to include ServiceNow DevOps change tasks. Thus, with the associated DevOps data, you have complete visibility
of what was deployed to production to accelerate your manual changes.</li>
</ul></li>
<li class="li">Support Import and Polling for JIRA, GitHub and Jenkins<ul class="ul" id="store-rn-devops-integrations__ul_hwb_fvg_jsb">
<li class="li">The import via app-onboarding self-service catalog and periodical Polling to fetch data for all capabilities (Code, Plan and Orchestration) will help you to onboard teams
easily by quickly getting DevOps data into ServiceNow without having to edit the pipeline or configure webhooks. The imported data will provide you the insights into
the root causes for complete change traceability. This release will cover the importing framework for JIRA, GitHub and Jenkins and configurable polling mechanism.</li>
<li class="li">The following app spoke dependencies are added to support the feature<ul class="ul" id="store-rn-devops-integrations__ul_b5g_gvg_jsb">
<li class="li">Jenkins V2 Spoke – 1.1.2</li>
<li class="li">Jira Spoke – 3.1.1</li>
<li class="li">GitHub Spoke – 2.2.2</li>
</ul></li>
</ul></li>
<li class="li">System Health Dashboard & Notifications<ul class="ul" id="store-rn-devops-integrations__ul_crr_hvg_jsb">
<li class="li">The system health dashboard provides a way to monitor or troubleshoot the data that is coming in from your connected DevOps tools to ServiceNow DevOps. This is a way for
DevOps admins to have better visibility into the inbound events processing data received from various tools which have been configured in DevOps. There’s also an easy
way to check the latest status of the tool connectivity.</li>
<li class="li">Email notifications can be sent to a group that will provide weekly information on key stats such as pipeline executions, change requests, and inbound event data. This
allows DevOps admins to be proactively notified if there are any possible changes to the overall help of their DevOps system.</li>
</ul></li>
</ul></li>
<li class="li">Fixed<ul class="ul" id="store-rn-devops-integrations__ul_bbm_jvg_jsb">
<li class="li">Azure DevOps<ul class="ul" id="store-rn-devops-integrations__ul_oyn_jvg_jsb">
<li class="li">If multiple commits are processed at the same millisecond, duplicate repositories are created</li>
<li class="li">ADO tool created saves credentials in clear text</li>
</ul></li>
<li class="li">GitLab notifications are stuck in waiting and error state when midserver is intermittently up and down</li>
<li class="li">Pipeline UI is not loading for pipelines having large number of pipeline executions</li>
<li class="li">DevOps relationship rules are executed for change requests with non-DevOps category</li>
<li class="li">Artifact registration fails for Free style job after upgrade to 1.32</li>
<li class="li">Security bug</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.32.0 - November 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-integrations__ul_mdm_lcg_4rb">
<li class="li">New<ul class="ul" id="store-rn-devops-integrations__ul_l5g_wbg_4rb">
<li class="li">Jenkins Support for parallel stages: ServiceNow DevOps will now track stages that run in parallel/nested in Jenkins pipelines. The parallel stages will be rendered accurately in the
Pipeline User Interface, and automated Change Requests will only get created once parallel stages preceding it are complete.</li>
<li class="li">Azure DevOps: Bulk Processing feature enabled for ADO tool's Orchestration Capability to optimize the processing of events.</li>
<li class="li">Table Archiving Policies<ul class="ul" id="store-rn-devops-integrations__ul_y4z_xbg_4rb">
<li class="li">Archive Rules added to auto archive data which is older than 9 months (configurable, can be configured for all archive rules using one property).</li>
<li class="li">Destroy Rules are added which will purge the archived data older than 3 years.</li>
<li class="li">Above Archive and Destroy Rules are applied to tables consisting of data – PipelineExecution, StepExecution, TaskExecution and all related tables.</li>
</ul></li>
</ul></li>
<li class="li">Fixed<ul class="ul" id="store-rn-devops-integrations__ul_hkk_zbg_4rb">
<li class="li">Agile Development 2.0: When user with scrum_product_owner and scrum_story_creator roles creates a user story, the corresponding work item is not created in DevOps.</li>
<li class="li">Jenkins: Multibranch pipelines with BitBucket configuration has task execution value as empty Pipeline executions are created even though Track is NOT enabled for multibranch
pipeline and nested pipeline After recreating Jenkins tool, inbound events are created even though pipelines are not discovered or tracked.</li>
<li class="li">Azure DevOps: For custom project (not Agile project): When ADO work item is deleted, inbound event errors with error code 400 thereby not updating corresponding DevOps workitem’s
state to Deleted.</li>
<li class="li">Change Receipt flag for a pipeline step record is not updated when app-onboarding payload is posted</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.31.0 - October 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-integrations__ul_k5v_p22_2rb">
<li class="li">New<ul class="ul" id="store-rn-devops-integrations__ul_pyh_p22_2rb">
<li class="li">Support for parallel stages in Azure DevOps<ul class="ul" id="store-rn-devops-integrations__ul_ntj_p22_2rb">
<li class="li">ServiceNow DevOps will now track stages that run in parallel in Azure DevOps Release pipelines. The parallel stages will be rendered accurately in the Pipeline User
Interface, and automated Change Requests will only get created once parallel stages preceding it are complete.</li>
<li class="li">Note: Support for parallel stages is limited to Azure DevOps Release pipelines; Build pipelines will continue to be tracked and rendered in serial in ServiceNow
DevOps.</li>
</ul></li>
<li class="li">Return Change Request Number in Jenkins<ul class="ul" id="store-rn-devops-integrations__ul_tbf_r22_2rb">
<li class="li">When a Jenkins job or pipeline is configured for Change Control, this feature will cause the Change Number for the newly-created change to be output to the build log
file. This information helps the pipeline owner understand why their pipeline is paused and allows them to follow up on the change status if desired. The log output is
informational only, and the existing changeInfo is recommended for programmatically retrieving details and status information for a pending DevOps Change Request.</li>
</ul></li>
<li class="li">Support for Azure DevOps legacy URLs<ul class="ul" id="store-rn-devops-integrations__ul_jpb_s22_2rb">
<li class="li">ServiceNow DevOps now supports use of the legacy (visualstudio.com) URL in Azure DevOps projects. The legacy URL may now be used interchangeably with the new (azure.com)
URL.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.30.0 - September 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-integrations__ul_zgk_sr3_wqb">
<li class="li">New<ul class="ul" id="store-rn-devops-integrations__ul_ekr_sr3_wqb">
<li class="li">Restart stages for Azure DevOps: Support pipeline and stage/step restarts that enables you to trace the information correctly as the pipeline run is the same</li>
<li class="li">GitLab OAuth: Support OAuth as it is more secure than basic auth to prevent malicious actions and unwarranted visibility</li>
</ul></li>
<li class="li">Fixed<ul class="ul" id="store-rn-devops-integrations__ul_whx_5r3_wqb">
<li class="li">Jenkins plug-in for ServiceNow DevOps<ul class="ul" id="store-rn-devops-integrations__ul_mlg_wr3_wqb">
<li class="li">Security vulnerabilities related to Jenkins plugin dependencies. (Note: Starting with DevOps 1.30, the minimum base version of Jenkins server must be 2.204.6 to fix the
vulnerabilities)</li>
<li class="li">Notification stuck in waiting state for multibranch pipelines that have a branch name with special characters (for example, scratch/dev!@@&mybranch)</li>
</ul></li>
<li class="li">Azure DevOps<ul class="ul" id="store-rn-devops-integrations__ul_vz2_zr3_wqb">
<li class="li">Build pipeline: Artifact versions are not displayed in Change Request related list when both package and change are created in same stage.</li>
<li class="li">The <span class="ph uicontrol">Committed at</span> field is changed when tag is created to a historic commit</li>
<li class="li">Release pipeline executions create package with same name on each run</li>
<li class="li">Performance issues on DevOps pipeline execution, test summary and callback tables.</li>
<li class="li">Intermittently, duplicate work items are created in DevOps when work item is created from Agile 2.0 ServiceNow plugin.</li>
<li class="li">Test results not seen in deploy pipeline when generated from multiple build pipelines.</li>
</ul></li>
</ul></li>
<li class="li">Changed: Starting with DevOps 1.30, the minimum base version of Jenkins server must be 2.204.6 to fix the vulnerabilities.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.29.0 - August 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-integrations__ul_gvk_5sh_mqb">
<li class="li">Feature changes: <ul class="ul" id="store-rn-devops-integrations__ul_wn5_1th_mqb">
<li class="li">Jenkins plug-in for ServiceNow DevOps<ul class="ul" id="store-rn-devops-integrations__ul_yfz_bth_mqb">
<li class="li">Plugin from Jenkins Marketplace: Easy onboarding by directly installing from the Jenkins Marketplace. Mainly to remove ALL friction for dev teams to be able to
self-onboard and use the solution</li>
<li class="li">Improved log levels: Logger is key to diagnose or debug a problem. However, turning on excessive logging can rapidly flood your system and terminate the servers. Dev
teams will now have the ability to set the log levels as desired to trace out the exact root cause of a problem</li>
<li class="li">Reducing Excessive pipeline info call: To reduce the number of calls from Jenkins to ServiceNow to know whether a pipeline is being tracked or not every time a Jenkins
build is triggered, a new flag “Force Tracking Check” has been introduced in Jenkins configuration. When this is disabled, a file with the pipeline tracking and testing
info is created which will be used to determine to know what pipelines are tracked on ServiceNow to send notifications. Whenever a pipeline tracking flag or test info
is updated on ServiceNow application by user, ServiceNow will make a POST REST API call to Jenkins to update the pipeline tracking file</li>
</ul></li>
<li class="li">Change request on Categorization: When a Change Request is automatically created, it has Category=DevOps. The category values you have today denotes a type of change, like Hardware,
Software, Network, etc. whereas “DevOps” value is more like the source of change. There could be instances where a change is sourced by DevOps and is of type Hardware or Software.
In addition, already the Category list could be used for a different purpose and use values like, e.g. non-Production, etc. DevOps team will now have the ability to uniquely
identify that a change record is a “DevOps Change Record”.</li>
<li class="li">Improved performance of Inbound Event processing throughput</li>
</ul></li>
<li class="li">Fixes:<ul class="ul" id="store-rn-devops-integrations__ul_v41_1th_mqb">
<li class="li">ADO Pipeline and task executions are appearing when tracking specific pipeline at tool level, but track is not enabled for pipeline</li>
<li class="li">Change request auto approve and reject comments are not set in the sysapproval_approver table record</li>
</ul></li>
<li class="li">Jenkins plug-in for ServiceNow DevOps: 1.29</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.28.0 - July 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-integrations__ul_wnp_2th_mqb">
<li class="li">New: <ul class="ul" id="store-rn-devops-integrations__ul_xnp_2th_mqb">
<li class="li">Inbound events erroring with certain exception types will be automatically retried by a scheduled job. The exception types, retry count and age of errored inbound events to process
are configurable in DevOps properties</li>
<li class="li">Jenkins Integration Improved security, you can now use API key to create to Jenkins tool in ServiceNow DevOps The change request rejected/cancelled reason is sent back to the
respective Jenkins pipeline so that you will know why the change was rejected/cancelled.</li>
</ul></li>
<li class="li">Fixed: <ul class="ul" id="store-rn-devops-integrations__ul_ynp_2th_mqb">
<li class="li">Code push and tag push events fail for an empty commit that does not have any file changes</li>
<li class="li">GitHub: Error 404 - Import is not working at Repo level - When tool url has trailing '/' Artifact is not linked to task execution when pipeline name contains the branch name</li>
<li class="li">GitHub Enterprise - Unable to configure a repository due to incorrect webHookResourcePath Layout of pipeline UI page is broken in IE11 Jenkins Multibranch pipeline events stuck in
Waiting state when branch name has '/' and has Junit tests Multibranch pipeline with a space doesn't work</li>
<li class="li">Azure DevOps: <ul class="ul" id="store-rn-devops-integrations__ul_znp_2th_mqb">
<li class="li">DevOps plan import request for Azure DevOps fails with big backlog (for example, >2000 workitems)</li>
<li class="li">Notification Inbound fails for a release that include an Azure Artifact</li>
<li class="li">When the credentials change/expire after the tool is created, state of import requests for Discover action are success instead of error In a single pipeline execution,
the revert commit is persisted prior to the original commit thereby not removing the revert commit from the Run Commits</li>
</ul></li>
<li class="li">Jenkins plug-in for ServiceNow DevOps: 1.28</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.27.0 - June 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-integrations__ul_j4n_why_gqb">
<li class="li">Changed: <ul class="ul" id="store-rn-devops-integrations__ul_k4n_why_gqb">
<li class="li">Software quality framework: Updated data model specifically for code quality and security tools. An extensible framework that allows anyone to create custom integrations to any Code
Quality and Security tools.</li>
<li class="li">SonarQube support: OOTB support for Azure DevOps and Jenkins. Whenever there is a scan triggered from the pipeline, the scan results are captured in ServiceNow DevOps that is needed
to determine change risk</li>
<li class="li">Allow change fields to be set via the API. This overrides any step configurations previously set. The current functionality stays intact with the only difference being that fields
can now be set from the API.</li>
<li class="li">Jenkins plug-in for ServiceNow DevOps: 1.27</li>
</ul></li>
</ul>
</dd>
<dd class="dd ddexpand">
<ul class="ul" id="store-rn-devops-integrations__ul_l4n_why_gqb">
<li class="li">Fixed: <ul class="ul" id="store-rn-devops-integrations__ul_m4n_why_gqb">
<li class="li">Race condition causing incorrect DevOps Inbound Event waiting reason and incomplete pipeline executions</li>
<li class="li">DevOps change creation fails with legacy change management plugin</li>
<li class="li">When GitHub pusher email is empty, Committer & Committer Email are not populated in DevOps</li>
<li class="li">For BitBucket, DevOps tag updates are not processed</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.26.1 - May 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-integrations__ul_tp3_43r_5pb">
<li class="li">Changed: <ul class="ul" id="store-rn-devops-integrations__ul_up3_43r_5pb">
<li class="li">Dynamically create connection aliases (under a parent alias) which avoids the need for a System Admin to create connection aliases separately when creating the DevOps tool. This
feature uses the platform "Child Aliases" feature and is available from Paris. DevOps application ships with parent aliases and corresponding configuration templates (Basic Auth,
API Key and OAuth - Authorization Code) which can then be used to create connection and credential under the created child alias.</li>
</ul></li>
<li class="li">Fixed: <ul class="ul" id="store-rn-devops-integrations__ul_vp3_43r_5pb">
<li class="li">Pipeline UI is broken when all task executions are skipped</li>
<li class="li">Test tool integration expects the toolID in the query parameters to be an orchestration tool id DevOps tag updates are not processed</li>
<li class="li">There is no default handling for unsupported azure states like SucceededWithIssues Filter the commit api to fetch only commits for Jenkins</li>
<li class="li">Branch info not getting updated for commits on code merge</li>
</ul></li>
<li class="li">Plugin and extensions compatibility: <ul class="ul" id="store-rn-devops-integrations__ul_wp3_43r_5pb">
<li class="li">Jenkins plug-in for ServiceNow DevOps (1.24.0) https://marketplace.visualstudio.com/items?itemName=ServiceNow.vss-services-servicenow-devops Version: 1.24.0</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.25.1 - April 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-integrations__ul_mmj_d5b_ppb">
<li class="li">Changed: <ul class="ul" id="store-rn-devops-integrations__ul_nmj_d5b_ppb">
<li class="li">Azure DevOps: Onboarding ADO tool made easy by enabling the customers to choose only specific pipelines to track</li>
<li class="li">You may now set archive/purge conditions for the Inbound Events table to handle high volumes of DevOps data</li>
</ul></li>
<li class="li">Fixed: <ul class="ul" id="store-rn-devops-integrations__ul_omj_d5b_ppb">
<li class="li">Azure DevOps: When job names under different stages are the same, artifact/package is not linked to task execution</li>
<li class="li">Azure DevOps: For a release gate with manual only trigger on a stage, release pipeline creates two pipeline execution records</li>
<li class="li">Artifact generation includes commits from different branch for failed executions in Multibranch pipeline</li>
<li class="li">DevOps flow designer scripts should execute as ‘User who initiates session’ instead of ‘System User’</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.24.0 - March 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-integrations__ul_dcp_ksn_v4b">
<li class="li">Changed: <ul class="ul" id="store-rn-devops-integrations__ul_zzd_msn_v4b">
<li class="li">Change request pipeline API changes: Set additional change request attributes when creating the change request from Jenkins and Azure DevOps pipelinesSet flag from pipeline so
ServiceNow DevOps will not close the change request</li>
<li class="li">GitLab and Azure DevOps repository tags are now supported in ServiceNow DevOps</li>
<li class="li">Can now process bulk commits from GitLab</li>
<li class="li">'version' is now an optional field in the plan payload</li>
</ul></li>
<li class="li">Fixed: <ul class="ul" id="store-rn-devops-integrations__ul_ill_msn_v4b">
<li class="li">Pipeline UI renders a blank page for pipeline that creates artifact version in the same stage as change</li>
<li class="li">In a change request, user with only DevOps Viewer Role is able to see all commits in the system instead of commits included in the artifact</li>
<li class="li">Change request is not created when commits have empty committer</li>
<li class="li">Change request is not created if upstream stage is 'skipped'</li>
<li class="li">For Azure DevOps and GitLab, reverted commits in a merge commit show in a change request's commits related list</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.22.0 - January 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-integrations__ul_eqm_4xr_p4b">
<li class="li">Feature changes: <ul class="ul" id="store-rn-devops-integrations__ul_lyw_pxr_p4b">
<li class="li">Automatically importing and categorizing GitLab JUnit tests during the pipeline execution is now supported.</li>
</ul></li>
<li class="li">Fixes:<ul class="ul" id="store-rn-devops-integrations__ul_omb_qxr_p4b">
<li class="li">Large commits are now supported with Azure DevOps.</li>
<li class="li">Jenkins pipeline under DevOps change resumes automatically after restart of Jenkins server.</li>
<li class="li">Two pipeline execution records are created if change control is enabled on the first stage of a freestyle pipeline.</li>
<li class="li">Inbound event generates error when processing workitem for ADO tool with a project that has a space in the name.</li>
<li class="li">When multiple ADO pipelines (all with tests) are run in parallel, inbound events get stuck in waiting state with exceptions.</li>
<li class="li">App Onboarding payload is not stored in the encrypted field. Inbound Stage completion notifications from Azure DevOps are not processed correctly resulting in a timeout.</li>
<li class="li">Azure release gates reattempt use cases are failing with change receipt changes.</li>
<li class="li">Jenkins global tool configuration username/password are stored as plain texts in config.xml.</li>
<li class="li">Jenkins pipeline fails if pipeline has not been discovered.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.22.0 - January 2021</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-integrations__ul_s4v_drh_g4b">
<li class="li">New: Multiple work items for a commit are now supported and will be linked to the commit in ServiceNow DevOps. In addition:<ul class="ul" id="store-rn-devops-integrations__ul_wvn_2rh_g4b">
<li class="li">The work item syntax in the commit message can be customized to reflect your organization's processes.</li>
<li class="li">Selecting the work items through the Azure DevOps user interface when committing is now supported.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.21.0 - December 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-integrations__ul_bd4_k4r_xnb">
<li class="li">New:<ul class="ul" id="store-rn-devops-integrations__ul_grc_l4r_xnb">
<li class="li">You can now delete many DevOps objects such as Tools, Repositories, and Pipelines. See product documentation for full list and restrictions.</li>
<li class="li">You can now obtain the change number created in a pipeline for further interaction with the change request from the pipeline.</li>
</ul></li>
<li class="li">Removed:<ul class="ul" id="store-rn-devops-integrations__ul_e2y_m4r_xnb">
<li class="li">The Configuration Item field on a tool has been removed.</li>
<li class="li">Under Use Mid Server selection, the two fields (Mid Server Application, Mid Server Capability) have been removed.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.20.1 - January 2021</dt>
<dd class="dd">
<p class="p">For the following fixes, install the <span class="ph">Jenkins</span> plugin for <span class="ph">ServiceNow</span>
<span class="ph">DevOps</span> (1.20.2).</p>
<div class="p">
<ul class="ul" id="store-rn-devops-integrations__ul_gms_rwl_l4b">
<li class="li">Fixed: <ul class="ul" id="store-rn-devops-integrations__ul_hms_rwl_l4b">
<li class="li">Security fix</li>
<li class="li">If Pipeline has not been discovered, the Jenkins plugin behavior can fail</li>
<li class="li">When Jenkins is restarted, deployments are resumed without change approval</li>
</ul></li>
</ul>
</div>
</dd>
<dt class="dt dlterm">Version 1.20.0 - November 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-integrations__ul_owl_ghw_pnb">
<li class="li">New:<ul class="ul" id="store-rn-devops-integrations__ul_z4b_hhw_pnb">
<li class="li">Change registration: Pipeline steps can now be configured to create change receipts, which includes all of the pipeline data, but does not require approval to proceed forward in the
pipeline.</li>
<li class="li">Test tool improvements: JUnit and Selenium tests can now be auto-categorized and additional test types can be configured for auto-categorization.</li>
<li class="li">Jenkins skipped stages: When stages are skipped, due to branch conditions, the Pipeline UI will not display them.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.19.1 - October 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-integrations__ul_mqy_mtt_fnb">
<li class="li">New:<ul class="ul" id="store-rn-devops-integrations__ul_y2f_ntt_fnb">
<li class="li">DevOps Pipeline Steps are now autocreated as the Jenkins pipeline runs. You no longer need to manually create the Pipeline Steps in ServiceNow or configure the notifications in
Jenkins. Change is still configured manually on the desired steps in Jenkins and in ServiceNow DevOps.</li>
<li class="li">DevOps has increased the data resiliency by adding retries to most tool communication from the ServiceNow flows. You can modify the retry configuration to match your needs.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.18.1 - December 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-integrations__ul_gry_g4r_xnb">
<li class="li">Fixed: This release is a fix release. It fixes a compatibility issue with the change feature.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.18.0 - September 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-integrations__ul_syb_xfn_ymb">
<li class="li">New:<ul class="ul" id="store-rn-devops-integrations__ul_mcp_xfn_ymb">
<li class="li">Azure DevOps release pipeline support<ul class="ul" id="store-rn-devops-integrations__ul_b5g_yfn_ymb">
<li class="li">Includes support for the ServiceNow DevOps Release Gate extension or using the Invoke Rest API call as a pre-deployment Gate.</li>
</ul></li>
</ul></li>
<li class="li">Upgrade impacts and troubleshooting:<ul class="ul" id="store-rn-devops-integrations__ul_rv1_1gn_ymb">
<li class="li">If you already have an ADO tool connection, you will have to update the ADO Release URL in the Connection & Credential Alias.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.17.0 - August 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-integrations__ul_ezk_rhk_qmb">
<li class="li">New: New lighter touch Azure DevOps integration removes the need to add start and end job notifications to ADO pipelines. Pipeline modifications are now only needed for pipeline artifact and
change.</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-devops-integrations__ul_owz_shk_qmb">
<li class="li">Added support for batch commits in GitLab notifications.</li>
<li class="li">Corrected handling of Azure DevOps connection attempts made with invalid URL or credentials.</li>
<li class="li">Corrected the pipeline execution start/end time issue in Azure DevOps.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.16.0 - July 2020</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-integrations__ul_wvx_ynm_3mb">
<li class="li">New:<ul class="ul" id="store-rn-devops-integrations__ul_g1c_znm_3mb">
<li class="li">GitLab Coding Tool integration<ul class="ul" id="store-rn-devops-integrations__ul_gk5_znm_3mb">
<li class="li">Discover repositories that are owned, a member of, or through keyword search</li>
<li class="li">Manual configuration of webhooks</li>
</ul></li>
<li class="li">GitLab Orchestration Tool integration<ul class="ul" id="store-rn-devops-integrations__ul_b13_b4m_3mb">
<li class="li">Support for Basic Pipeline Types</li>
<li class="li">Manual configuration of webhooks</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.14.0 - May 2020</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Support for historical Import of ADO Work Items.</li>
<li class="li">Fixed: Corrected issue for freestyle jobs under folders in Jenkins where upstream execution is not set for child jobs.</li>
</ul>
<div class="note note note_note"><span class="note__title">Note:</span> This version of the app can only be installed on instances running New York or later.</div>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-integrations.html\" id=\"bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-integrations.html\"><body id=\"store-rn-devops-integrations\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-devops-integrations\" aria-labelledby=\"title_store-rn-devops-integrations\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-devops-integrations\"><span class=\"ph\">DevOps</span> Integrations release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">DevOps</span> Integrations on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-devops-integrations__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d184432e63\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 6.1.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_p4y_vjv_zfc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_byk_wjv_zfc\">\n <li class=\"li\">Import based evidence collection framework</li>\n <li class=\"li\">Improve instance efficiency by skipping step-level pipeline processing for accelerated change management and evidence collection for GitHub and Azure DevOps (ADO) orchestration\n tools.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.1 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-devops-integrations__latest-store-rn-devops-change-velocity\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_e2w_knk_1fc\">\n <li class=\"li\">Bitbucket cloud tool integration with ServiceNow <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_p2w_knk_1fc\">\n <li class=\"li\">Integrate the Bitbucket Cloud coding tool with DevOps Change Velocity, enabling ServiceNow to connect, discover, import, and process real-time repository events.</li>\n </ul>\n </li>\n <li class=\"li\">DevOps Workspace UI for simplified creation of custom tool integration with planning, coding and orchestration capabilities <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_wd3_lnk_1fc\">\n <li class=\"li\">An intuitive DevOps Workspace UI to integrate a new custom tool across capabilities with basic know how of ServiceNow has been added. It offers easy navigation to the <span class=\"ph\">ServiceNow AI Platform</span> for defining transformer or adapter rules or integrate the ability to do so within the workspace wherever applicable and embeds necessary\n documentation links and tooltips to bolster self-service.</li>\n </ul>\n </li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_xxp_mnk_1fc\">\n <li class=\"li\">Additional scans for DevOps Health Scan Content pack <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_sgf_mnk_1fc\">\n <li class=\"li\">Additional set of proactive checks focused on problems that tend to occur before or after an upgrade along with catching configuration issues like plugin and version\n incompatibilities or pipelines that chronically fail have been added.</li>\n </ul>\n </li>\n <li class=\"li\">Bitbucket Server and Data Center tool integration with ServiceNow <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_tgf_mnk_1fc\">\n <li class=\"li\">Improved support for Bitbucket Server and Data Center by enabling Pull Request functionality.</li>\n </ul>\n </li>\n <li class=\"li\">Secure token for Rally Integration User <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_ugf_mnk_1fc\">\n <li class=\"li\">Rally integration now supports a more secure integration user token, instead of basic auth for integration user, and is now consistent with the remaining planning tool\n integrations.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.0 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_f3q_n4w_c2c\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_ah5_p4w_c2c\">\n <li class=\"li\">Harness tool integration with ServiceNow<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_inw_p4w_c2c\">\n <li class=\"li\">Integrate the Harness orchestration tool with DevOps Change Velocity. This integration enables you to connect, discover, import, process real-time events, and integrate\n CI/CD with change in ServiceNow for Harness pipelines.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_dkq_p4w_c2c\">\n <li class=\"li\">Simplified onboarding of orchestration tools that are not supported in the base system<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_mdr_q4w_c2c\">\n <li class=\"li\">The simplified generic framework provides you an easy-to-use solution to integrate custom orchestration tools with ServiceNow DevOps Change Velocity, requiring minimal\n knowledge of the platform. It reduces the complexity of integration by lowering the amount of custom coding needed and by simplifying the overall process for both\n customers and partners. By streamlining the onboarding of new orchestration tools, the framework enables faster adoption, smoother scaling, and easier onboarding of\n additional teams. This enables you to experience fewer integration challenges, speeding up the user adoption process and reducing friction during the transition. This\n generic framework supports the integration of any orchestration tool not natively supported by ServiceNow in the base system.</li>\n </ul></li>\n <li class=\"li\">Custom fields for planning tool integration<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_if4_p4w_c2c\">\n <li class=\"li\">Bring in additional custom fields for work items and thereby experience enhanced configurability of planning tools supported in the base system by DevOps Change\n Velocity.</li>\n </ul></li>\n <li class=\"li\">Enhanced lead time calculation<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_k2m_p4w_c2c\">\n <li class=\"li\">Lead time calculation now considers Artifacts/Packages registered as part of Pipeline Execution and is calculated based on commits associated with it.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.0 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_kmx_dz2_ddc\">\n <li class=\"li\">OAuth 2.0 authentication for Azure DevOps (ADO) <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_zmx_dz2_ddc\">\n <li class=\"li\">Use OAuth 2.0 authentication to connect your Azure DevOps tool with DevOps Change Velocity ensuring a more secure authentication method.</li>\n </ul>\n </li>\n <li class=\"li\">OAuth 2.0 authentication for Jira Cloud <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_anx_dz2_ddc\">\n <li class=\"li\">Use OAuth 2.0 authentication to connect your Jira Cloud tool with DevOps Change Velocity ensuring a more secure authentication method.</li>\n </ul>\n </li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_vv5_2z2_ddc\">\n <li class=\"li\">Generalized Docker container solution to support any orchestration tool <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_zs3_2z2_ddc\">\n <li class=\"li\">Use the generalized and extensible Docker container solution to integrate any orchestration tool with DevOps Change Velocity for invoking pipeline actions like change\n request creation and collecting relevant DevOps data without having to rely on tool-specific plugins or extensions.</li>\n </ul>\n </li>\n <li class=\"li\">Simplified onboarding of Planning tools that are not supported in the base system <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_at3_2z2_ddc\">\n <li class=\"li\">Integrate planning tools that are not supported in the base system by using transformer rules. GitLab Issues is now available as one of the planning tools and is built\n leveraging this new approach, so you can discover plans, import work items, and configure webhooks for work items (issues) in GitLab.</li>\n </ul>\n </li>\n <li class=\"li\">Improved manual DevOps change creation experience by enabling the association of work items directly <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_bt3_2z2_ddc\">\n <li class=\"li\">Add work items data in a manually created DevOps change request in Service Operations Workspace for ITSM.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.0 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Improved DevOps Integrations to support the following DevOps Change Velocity features:<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_e1k_nwh_ccc\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_lrj_kwh_ccc\">\n <li class=\"li\">Improved journey to full change automation using models.</li>\n <li class=\"li\">Support reruns with GitHub Action.</li>\n <li class=\"li\">Support API_KEY for Jira Server.</li>\n <li class=\"li\">Persist branch details in pipeline execution to determine commits from artifacts and packages.</li>\n </ul></li>\n <li class=\"li\">Removed:<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_fjk_lwh_ccc\">\n <li class=\"li\">To make the Change - DevOps Implement flow of the DevOps model more suitable for DevOps changes, change tasks are no longer automatically created.</li>\n <li class=\"li\">The DevOps Change Request Minimal Automation Approval Flow and DevOps Change Request Advanced Automation Approval flows won't trigger for DevOps change requests whose\n model is a base system DevOps change model (DevOpsorDevOpssimplified) to avoid conflicts and errors.</li>\n </ul></li>\n <li class=\"li\">Note: For detailed information on the features, see the DevOps Change Velocity Release Notes.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_djr_gj4_2bc\">\n <li class=\"li\">Custom orchestration tool integration support <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_ekr_gj4_2bc\">\n <li class=\"li\">Integrate DevOps Change Velocity with any orchestration tool that is not supported inthe base system.</li>\n </ul>\n </li>\n <li class=\"li\">Improved onboarding error handling and guardrails <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_fkr_gj4_2bc\">\n <li class=\"li\">View improved error messages which helps you find the root cause of a problem whileonboarding (connection, discover, configure, or import) a tool.</li>\n </ul>\n </li>\n <li class=\"li\">Change request creation with errors in DevOps data retrieval <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_gkr_gj4_2bc\">\n <li class=\"li\">Enable change request creation even if there is an error in retrieving the DevOps datain a pipeline.</li>\n </ul>\n </li>\n <li class=\"li\">GitLab merge request / pull request support <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_hkr_gj4_2bc\">\n <li class=\"li\">Manage GitLab pipelines pull requests for GitLab coding source from ServiceNow DevOps.</li>\n </ul>\n </li>\n <li class=\"li\">JFrog Artifactory support for GitHub Actions, Azure DevOps, and GitLab <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_ikr_gj4_2bc\">\n <li class=\"li\">Import the artifact data published to JFrog Artifactory for GitHub Actions, Azure DevOps, and GitLab pipeline executions.</li>\n </ul>\n </li>\n <li class=\"li\">Multiple ServiceNow DevOps configurations in the same Jenkins instance <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_jkr_gj4_2bc\">\n <li class=\"li\">Configure multiple ServiceNow DevOps connections in one Jenkins Server.</li>\n </ul>\n </li>\n </ul></li>\n <li class=\"li\">Changed:</li>\n <li class=\"li\">\n <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_rjj_hj4_2bc\">\n <li class=\"li\">Jira Cloud support <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_sjj_hj4_2bc\">\n <li class=\"li\">Onboard Jira Cloud to DevOps Change Velocity in addition to Jira On-premises.</li>\n </ul>\n </li>\n <li class=\"li\">GitLab Docker Container improvements <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_tjj_hj4_2bc\">\n <li class=\"li\">Retrieve and update change request details associated with a GitLab pipeline and publish unit test results. Automatically updating the close code, based on the overall\n pipeline execution status for simple GitLab pipelines is also supported.</li>\n </ul></li>\n </ul>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_a2x_s2n_21c\">\n <li class=\"li\">GitHub Issues integration<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_szr_vgn_21c\">\n <li class=\"li\">GitHub now supports the Plan capability with GitHub Issues integration in addition to the code and orchestration capabilities. GitHub Issues of the repository can also be\n discovered and linked with the GitHub commits and persisted in the ServiceNow DevOps CHG, which can be used for policy decisions of ServiceNow DevOps CHG\n acceleration.</li>\n </ul></li>\n <li class=\"li\">Supported various unit test types for GitHub Actions<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_dyv_vgn_21c\">\n <li class=\"li\">Automatically publish test results of various unit test tool reports like NUnit, pytest, jest, JUnit, XUnit without any custom API calls to publish to the ServiceNow\n DevOps CHG.</li>\n </ul></li>\n <li class=\"li\">Guided change automation experience<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_s3y_vgn_21c\">\n <li class=\"li\">Better in-product guidance is now provided on the various ways to leverage DevOps changes and how to easily adopt DevOps changes without complete disruption of your\n change process. A stepper guides you to automate DevOps change creation. You can check the connection status of a tool while selecting a pipeline on the stepper and you\n are also alerted before proceeding to the next step. Two new state transition flows: Change - DevOps - New and Change - DevOps Schedule, for DevOps change model are\n introduced to move and track changes through these states. The DevOpsChangeRelationshipHelper script has been introduced to retrieve data associated with a change\n request based on the specified relation type.</li>\n </ul></li>\n <li class=\"li\">Handling of Azure DevOps and GitHub API rate limiting<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_p4b_wgn_21c\">\n <li class=\"li\">When Azure DevOps or GitHub API rate limits are exceeded, DevOps Change Velocity will defer processing of new events until GitHub throttling has subsided to handle large\n volumes of data.</li>\n </ul></li>\n <li class=\"li\">Support pagination in Discover import requests for pipelines, repos, plans for Azure DevOps and GitHub<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_tqd_wgn_21c\">\n <li class=\"li\">Data is now retrieved from 3rd party tools in batches (paginated way). This will help you to scale by onboarding many teams having large volumes of data.</li>\n <li class=\"li\">Removal of Connection Admin and Flow Designer roles for DevOps Admin & Tool Owner<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_h5d_xgn_21c\">\n <li class=\"li\">Visibility and editing capabilities of DevOps Admins and Tool Owners has been limited by removing the Flow Designer and Connection Admin roles for these\n users.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changes to artifacts and packages<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_b4k_xgn_21c\">\n <li class=\"li\">The overall experience with adoption, implementation, and error handling for artifacts and packages has been improved. The artifact and package registration API, for both\n Jenkins and ADO, now provides clear messaging in the response regarding the status. Users can see if the artifact version is already present, staged, or created and can\n also see the reason in case of a rejection. A clear message is available on the console along with a link to navigate to the artifact page. The DevOpsDPRHelper API now\n takes pipeline executions as an input to get data on vulnerabilities, test results, and code coverage. The troubleshooting experience has been improved by the addition\n of a description column that explains why an artifact version or package is pending. A new List module comprising of Artifact, Package, and Pending Packages lists has\n been created to improve ease of access to this information in the DevOps Change Workspace.</li>\n </ul></li>\n <li class=\"li\">GitLab notification processing improvements<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_swp_xgn_21c\">\n <li class=\"li\">Scalability has been improved with seamless handling of GitLab events. Pre-filtering has been introduced on the inbound events to reduce the number of flow events and API\n calls. Support for rate limit throttling has been enabled for both Discover and Import flows along with webhook events. GitLab sub flows such as GitLab CI Notification\n has been re-designed to reduce interference in tracking the waiting state which has optimized the number of REST calls made to retrieve project information.</li>\n </ul></li>\n <li class=\"li\">SonarQube Integration Changes<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_m2t_42n_21c\">\n <li class=\"li\">SonarQube overall quality gate status for the scan summary is now supported and SonarQube integration with GitLab pipelines is also supported using ServiceNow DevOps\n Gitlab Docker Container.</li>\n </ul></li>\n <li class=\"li\">Removed: Github spoke dependency has been removed.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_ttr_jbf_2zb\">\n <li class=\"li\">Automatic updation of close code based on overall pipeline execution status <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_iwr_jbf_2zb\">\n <li class=\"li\">The Change created from a pipeline is now automatically closed and updated with the closure notes, actual start/end time based on the overall pipeline completion status.\n This is controlled by a configuration flag which can be passed in as the attribute in the CHG creation step or via the configuration in the pipeline level in DevOps\n Change Velocity.</li>\n </ul></li>\n <li class=\"li\">Tool connection and configuration status <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_jwr_jbf_2zb\">\n <li class=\"li\">For Jenkins, GitHub, and Azure DevOps, the connection and configuration status indicators are updated. You can also easily test the tool connections. Overall Status of\n the tool is now updated as Connected, Disconnected, Needs Attention, based on the status of Connection Status, Tool Credentials, Permissions Check, Webhook\n Configuration Status.</li>\n </ul></li>\n <li class=\"li\">GitHub Organization Support <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_kwr_jbf_2zb\">\n <li class=\"li\">GitHub Organization is now supported with GitHub tool connected via basic auth or GitHub App using Authorization Code, with membership privileges updated accordingly in\n GitHub tool. And GitHub App using JWT supports one organization per tool, but with multiple tool connections, multiple organizations can be supported.</li>\n </ul></li>\n <li class=\"li\">Supported various unit test types for Azure DevOps (ADO) <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_lwr_jbf_2zb\">\n <li class=\"li\">Automatically publish test results of various test tools reports like NUnit, pytest, jest, JUnit, XUnit without any custom API calls to publish to the DevOps CHG.</li>\n </ul></li>\n <li class=\"li\">Pull Request (PR) / Merge Request support for Azure DevOps (ADO) <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_mwr_jbf_2zb\">\n <li class=\"li\">ADO pull request pipeline executions are now tracked in DevOps Change Velocity and the following metadata is published to the CHG, Pull request ID, Commits, Origin\n branch, Destination branch, Raised by, Approver, Comments, PR raised time, PR approved time, PR merged/closed time.</li>\n </ul></li>\n <li class=\"li\">Handling of GitHub API rate limiting <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_nwr_jbf_2zb\">\n <li class=\"li\">When GitHub API rate limits are exceeded, DevOps Change Velocity will defer processing of new events until GitHub throttling has subsided. This will increase overall\n performance for large volumes of data.</li>\n </ul></li>\n <li class=\"li\">Checkmarx support <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_owr_jbf_2zb\">\n <li class=\"li\">Connect Checkmarx that is integrated with your CI/CD pipelines to DevOps Change Velocity to retrieve security scan results. This helps you determine how vulnerable your\n code is. Checkmarx scans that are configured on GitHub Actions, Jenkins, and Azure DevOps pipelines are supported in the base system. You can view the security scan\n results either in the related list of a Change Request or the Task Execution of the pipeline in your ServiceNow instance or in the Pipeline UI. You can use security\n results in defining change policies and conditions for change automation. Both Checkmarx One and Checkmarx SAST are supported.</li>\n </ul></li>\n <li class=\"li\">Multimodel support> >changes <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_pwr_jbf_2zb\">\n <li class=\"li\">Migrate all your existing pipelines to use models by using the DevOps Pipeline Migration to Change Models catalog. In addition, you can pass the change models by name\n from your orchestration tool pipelines.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - August 2023</dt>\n <dd class=\"dd\">\n <p class=\"p\">New:</p>\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_fzt_vxy_dyb\">\n <li class=\"li\">Security framework<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_h1k_qzy_dyb\">\n <li class=\"li\">A new integration framework and data model has been added specifically for application security tools. It is an extensible framework that also allows you to create custom\n integrations with any application security tools.</li>\n </ul></li>\n <li class=\"li\">Veracode support<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_pzq_qzy_dyb\">\n <li class=\"li\">Connect Veracode that is integrated with your CI/CD pipelines to DevOps Change Velocity to retrieve security scan results. This helps you determine how vulnerable your\n code is. Veracode scans that are configured on GitHub Actions, Jenkins, and Azure DevOps pipelines are supported in the base system. You can view the security scan\n results either in the related list of a Change Request or the Task Execution of the pipeline in your ServiceNow instance or in the Pipeline UI. You can use security\n results in defining change policies and conditions for change automation.</li>\n </ul></li>\n <li class=\"li\">Multimodal support<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_u1y_qzy_dyb\">\n <li class=\"li\">Multimodal change is a new change management feature that allows better flexibility in defining change models or processes to reflect modern development practices. DevOps\n supports this new feature using which you can create change models with states and rules that determine the transitions between the states to deliver "fit for purpose"\n change models with a suite of succinct flows and flow actions built in Flow designer. With DevOps change models, change teams can now selectively transition to a wide\n range of models that are fully optimized for their specific use cases</li>\n </ul></li>\n <li class=\"li\">Secure token authentication for Integration user<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_rvf_rzy_dyb\">\n <li class=\"li\">Azure DevOps, Jenkins, and GitHub Actions now support token-based authentication for the integration user. Jenkins supports both basic auth and token authentication to\n make it compatible with DevOps Config.</li>\n </ul></li>\n <li class=\"li\">Run commits for GitHub Actions and Azure DevOps<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_cqn_rzy_dyb\">\n <li class=\"li\">Increase traceability by capturing the full list of run commits for a change in GitHub Actions and Azure DevOps.</li>\n </ul></li>\n <li class=\"li\">Workspace changes for onboarding and insights<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_jct_rzy_dyb\">\n <li class=\"li\">This includes validating the installation of ServiceNow DevOps extension in Azure DevOps before configuring webhooks, automatically importing pipeline steps when going\n through change automation setup, info icons for DevOps Insights widgets, and better visuals for flow and accelerate metric score widgets for DevOps Insights.</li>\n </ul></li>\n <li class=\"li\">Logging CHG state transitions within orchestration tool and Policy Condition details<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_zsz_rzy_dyb\">\n <li class=\"li\">Change information such as Change Number, State, Assignment Group, Approvers, Planned Start/End date is displayed in the console logs of Azure DevOps pipelines and GitHub\n Action workflows, while the pipeline or workflow is pending change approval. The ServiceNow DevOps application is polled at regular intervals and if there is any\n difference in the change information, it is logged directly in the console logs, thereby minimizing the hops to ServiceNow instance. The details of the Policy\n Condition, which failed, are also logged in the console of the orchestration tool.</li>\n </ul></li>\n <li class=\"li\">Get and update DevOps Change Request details<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_wmh_szy_dyb\">\n <li class=\"li\">Get and update change request details associated with an Azure DevOps pipeline and GitHub Action workflow, by using the ServiceNow DevOps extension from Azure DevOps and\n GitHub Action marketplace. These extensions or custom actions can be used to get the change, update the change, and close the change as required, by passing in the\n needed attributes.</li>\n </ul></li>\n <li class=\"li\">GitHub Action Deployment Gates<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_vkn_szy_dyb\">\n <li class=\"li\">ServiceNow DevOps Change Velocity now supports GitHub Action Deployment Gates for its environments. By integrating this feature with ServiceNow DevOps, developers can\n enforce quality gates on every deployment environment in GitHub Actions and get the change details from within the Deployment Protection Rule console logs of GitHub\n Actions along with the progress of the change states as approved or rejected.</li>\n </ul></li>\n <li class=\"li\">Configure webhooks manually<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_vjs_szy_dyb\">\n <li class=\"li\">You can now choose to configure webhooks manually rather than configuring it automatically from ServiceNow DevOps Change Velocity. You can use this feature to access the\n token and sysid. Using this information, the tool admin within your organization can configure the webhooks manually. It is accessible only for DevOps Admin and Tool\n owner roles.</li>\n </ul></li>\n <li class=\"li\">ServiceNow DevOps connection and credential<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_mby_szy_dyb\">\n <li class=\"li\">The initial setup of ServiceNow DevOps Change Velocity by ServiceNow Admins has been simplified. The task of setting up the integration user with basic auth credentials\n is not required anymore. CreateDevOpsTool alias setup has been removed.</li>\n </ul></li>\n <li class=\"li\">Optimal handling of ServiceNow DevOps events to improve performance<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_a33_tzy_dyb\">\n <li class=\"li\">ServiceNow DevOps will filter out ignorable events before they trigger a Flow execution. This will improve the performance of event handling and flow designer execution\n bandwidth for significant events, thereby improving the overall response time. This also allows DevOps admins to add tool webhooks with a broader scope without\n impacting system performance.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Major fixes.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.38.0 - May 2023</dt>\n <dd class=\"dd\">Changes:<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_jm1_pqz_nxb\">\n <li class=\"li\">Azure DevOps organization support <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_km1_pqz_nxb\">\n <li class=\"li\">Connect a tool to Azure DevOps directly at the organizational level. Projects within the organization are discovered automatically. You can configure webhooks for multiple projects\n at once and easily update credentials at the organization level. This removes the need to connect a tool per ADO project.</li>\n </ul></li>\n <li class=\"li\">Group access for tools and applications <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_lm1_pqz_nxb\">\n <li class=\"li\">Control access to tools and applications by adding user groups to the Maintained by field. Users belonging to the groups added can access only that tool or app, and can edit them\n only if their roles allow it. A new role, DevOps tool owner, has been introduced. Users with this role can only connect tools and will not have access to additional DevOps admin\n capabilities like system properties.</li>\n </ul></li>\n <li class=\"li\">Automatically retrieve pipeline steps when associating to an app <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_mm1_pqz_nxb\">\n <li class=\"li\">While associating a pipeline with an app, the pipeline steps are also retrieved during import. No longer a requirement to run a pipeline once for the steps to be mapped in ServiceNow\n DevOps.</li>\n </ul></li>\n <li class=\"li\">Updated error messaging <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_nm1_pqz_nxb\">\n <li class=\"li\">Improved error messages are displayed in Inbound events and Import requests to help find the root cause of a problem for real-time notifications. Error messages identify relevant\n active problems, highlight specific issues, and explain how to mitigate them.</li>\n </ul></li>\n <li class=\"li\">Credentials expiry notification <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_om1_pqz_nxb\">\n <li class=\"li\">Admins and tool owners will be notified when tool credentials expire or are about to expire. They will be alerted through email, universal task, notification bell icon and a message\n on the tool record. This prevents any loss of data.</li>\n </ul></li>\n <li class=\"li\">Last event received <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_pm1_pqz_nxb\">\n <li class=\"li\">Alert DevOps admins when events were being last received to caution them about any possible issue that might occur with their tool connection. The Last event received field in the\n tool record will help in easily troubleshooting any connection issues. You can set the number of days to display warning or critical alerts in the Last event received field in the\n tool record when events were not being received.</li>\n </ul></li>\n <li class=\"li\">Logging change status while pipeline is pending decision to resume execution <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_qm1_pqz_nxb\">\n <li class=\"li\">Change information such as, Change Number, State, Assignment Group, Approvers, Planned Start/End date is displayed in the console logs of Jenkins and GitHub Actions, while the\n pipeline/workflow is pending for change approval. The ServiceNow DevOps application is polled at regular intervals and if there is any difference in the change information, it is\n logged directly in the console logs, thereby minimizing the hops to ServiceNow instance.</li>\n </ul></li>\n </ul><p class=\"p\">Fixed:</p><ul class=\"ul\" id=\"store-rn-devops-integrations__ul_rm1_pqz_nxb\">\n <li class=\"li\">GitHub: The Discover action fails if an already discovered repository is deleted in GitHub.</li>\n <li class=\"li\">User with the "sn_devops.viewer" role from DevOps Change is able to see the DevOps Config workspace link.</li>\n <li class=\"li\">SonarQube/SonarCloud: In a change request, the non-admin software quality summary record is overriden by next record instead of creating a new summary record.</li>\n <li class=\"li\">Change creation fails if data policies are present on change attributes.</li>\n <li class=\"li\">Unable to edit default view of the Change Request related list when DevOps Change Velocity is installed.</li>\n <li class=\"li\">Azure DevOps: When step type is not prod deploy, the Workitem and Commits related lists for change display incorrect entries.</li>\n <li class=\"li\">Jira: Duplicate workitems are created if an issue is updated immediately after creation.</li>\n <li class=\"li\">User with DevOps Viewer role cannot access KPI analytics for all Insights widgets in workspace.</li>\n <li class=\"li\">If a commit is processed in DevOps, deleted in DevOps and then re-commited from GitHub then committer details for the commit are not persisted.</li>\n <li class=\"li\">Incorrect # of tests displayed in Application activity last 30 days widget.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.37.0 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_cjr_xzb_hwb\">\n <li class=\"li\">Changed<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_at3_yzb_hwb\">\n <li class=\"li\">Improved error handling and guardrails: Improved error messages to help find the root cause of a problem while onboarding (connection, discover, configure, or import) a tool. Error\n messages identify relevant active problems, highlight specific issues, and explain how to mitigate them.</li>\n <li class=\"li\">DevOps Change Workspace changes:<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_xcg_11c_hwb\">\n <li class=\"li\">Streamlined initial system setup for ServiceNow admins, which includes status of setup, improved identification of scope needed to complete, ability to set new passwords\n for account used for configurating credential alias, extra validation, and more.</li>\n <li class=\"li\">App Owner role expansion, which includes the ability to modify pipeline steps to assign application services or to set up change automation. App owners can also click\n Discover for tools to associate any new objects needed for their DevOps application. Updated tool administration which includes the ability to easily update credentials\n for every tool and check permissions for the given credentials.</li>\n </ul></li>\n <li class=\"li\">Rally integration: Connect to the Broadcom Rally planning tool to import Rally planning objects such as epics, stories, bugs, and tasks into DevOps data as work items. The Rally\n integration supports discovery of work items, configuring webhooks to send real-time data, and importing of historical data. Rally work items can be associated with commits used\n for change request acceleration.</li>\n <li class=\"li\">GitHub OAuth JWT authentication: Secure authentication of GitHub tool connection is now supported using OAuth JWT (Json Web Tokens). OAuth-JWT authentication using private key\n generated in GitHub is now supported.</li>\n <li class=\"li\">Get and update DevOps Change Request details: Get and update change request details associated with a Jenkins pipeline by running the snDevOpsGetChangeNumber and\n snDevOpsUpdateChangeInfo scripts respectively in the Jenkins pipeline.</li>\n <li class=\"li\">DevOps Accelerate Metrics: Now also shown in Digital Portfolio Management workspace by business application.</li>\n </ul></li>\n <li class=\"li\">Fixed<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_z4y_f1c_hwb\">\n <li class=\"li\">DevOps Insights 1.36 application adds ACLs, which hides the Business Service and Business Application CIs in the CMDB.</li>\n <li class=\"li\">DevOps Subscription isn't adding the users with assigned role via an assignment group to the Participant table.</li>\n <li class=\"li\">Owner field is not getting populated when app is created via app onboarding.</li>\n <li class=\"li\">Jenkins Discover fails with large number of pipelines/jobs.</li>\n <li class=\"li\">When pipeline name is same across tools (eg Gitlab, Jenkins), pipeline executions of one tool is mapped to another tool.</li>\n <li class=\"li\">Branch details are missing for commit due to race condition when both tag and branch events get processed simultaneously.</li>\n <li class=\"li\">The 'Do you wish to configure?' checkbox is missing on service portal during App on-boarding.</li>\n <li class=\"li\">GitHub bulk commit processing persists more commits than required.</li>\n <li class=\"li\">For an Azure DevOps (ADO) pipeline with only one stage and change receipt enabled, the CR gets created with Actual Start date greater than Actual End date.</li>\n <li class=\"li\">Gitlab Discover populates only first 100 (value defined in the import.coding_tool.repos.per_page property) repos, pipelines.</li>\n <li class=\"li\">CI class name 'Package' created from DevOps package conflicts with CMDB CI OS package.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.35.3 - September 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_ftc_3hs_w5b\">\n <li class=\"li\">New <ul class=\"ul\">\n <li class=\"li\">Improved error messages to help you find the root cause of a problem while connecting to a tool. Error messages identify relevant active problems, highlight specific issues, and\n explain how to mitigate them.</li>\n <li class=\"li\">You can now specify a particular MID Server directly on the DevOps Change workspace page while connecting to a tool.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.35.0 - August 2022</dt>\n <dd class=\"dd\">\n <p class=\"p\">GitHub Actions Integration:</p>\n <ul class=\"ul\">\n <li class=\"li\">GitHub is a coding tool that is now updated to support the GitHub Actions orchestration capability in ServiceNow DevOps. You use the ServiceNow DevOps custom actions (published to the GitHub\n Actions marketplace) to integrate GitHub Actions pipelines and GitHub Environments.</li>\n <li class=\"li\">To update the data model, GitHub Actions Integration requires that GitHub is connected, configured, and that pipelines are discovered. GitHub Actions workflows are paused and resumed using\n custom actions</li>\n </ul>\n <div class=\"p\">The following custom actions are published to the GitHub repository:<ol class=\"ol\" id=\"store-rn-devops-integrations__ol_l3j_cqv_h5b\">\n <li class=\"li\">ServiceNow DevOps Change</li>\n <li class=\"li\">ServiceNow DevOps Test Report</li>\n <li class=\"li\">ServiceNow DevOps Sonar</li>\n <li class=\"li\">ServiceNow DevOps Register Artifact</li>\n <li class=\"li\">ServiceNow DevOps Register Package</li>\n </ol></div>\n <p class=\"p\">Historical import and polling for Azure DevOps Artifacts:</p>\n <ul class=\"ul\">\n <li class=\"li\">Import historical data for ADO artifacts by using the app-onboarding self-service catalog and periodic polling to fetch the data. The import framework helps onboard teams by fetching DevOps data\n into the instance without having to edit the pipeline or configure webhooks. The imported data provides insights into the root causes for complete change traceability, which helps to identify\n the root causes and areas of improvement.</li>\n </ul>\n <p class=\"p\">Out-of-the-box change approval policy Risk Inputs and Reject Reasons:</p>\n <ul class=\"ul\">\n <li class=\"li\">The base-system DevOps default change approval policy improves the change automation and approval policy. Policy conditions run against collected DevOps data to auto-reject, auto-approve, or\n defer for manual approval. The data could be metrics on commits, code coverage, test results, sonar scan results, risk inputs, and so on. The change approval policy is configurable. To help\n users quickly take corrective actions, rejection reasons are captured in the CHG work notes.</li>\n </ul>\n <p class=\"p\">Jenkins snippet generator:</p>\n <ul class=\"ul\">\n <li class=\"li\">The Jenkins plugin for ServiceNow DevOps can generate DevOps scripted pipeline steps. This helps developers to adopt ServiceNow DevOps features quickly and to modify pipelines easily.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.34.1 - May 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_imh_yw3_ktb\">\n <li class=\"li\">Changed<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_ytm_yw3_ktb\">\n <li class=\"li\">Out of the box change approval policy: Out of the box (OOTB) DevOps default change approval policy is implemented to update the change automation and approval policy. With which, the\n policy conditions are applied on the DevOps data collected to either auto-reject or auto-approve or defer for manual approval. The DevOps data could be metrics on commits, code\n coverage, test results, sonar scan results, etc. The change approval policy is configurable.</li>\n <li class=\"li\">Import historical data for DevOps tools - Azure DevOps: Import historical data for all capabilities (Code, Plan, and Orchestration) by using the app-onboarding self-service catalog\n and periodic polling to fetch data. The import framework helps onboard teams by fetching DevOps data into the instance without having to edit the pipeline or configure webhooks.\n The imported data provides insights into the root causes for complete change traceability. Starting with version 1.34, you can import the data and configure a polling mechanism for\n Azure DevOps.</li>\n <li class=\"li\">jFrog - Jenkins artifactory integration: Integrate Jenkins and jFrog Artifactory in ServiceNow DevOps and use this data for traceability and linking CI/CD pipelines in ServiceNow.\n Associate the build pipelines (CI) with the artifacts built and published to jFrog, and associate the deploy pipelines (CD) with the packages downloaded from jFrog repositories to\n deploy. Linking these CI/CD pipelines with the artifacts and associating those with the change creates the link from commit to artifacts built and deployed for change\n traceability.</li>\n </ul></li>\n <li class=\"li\">Fixed<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_iqv_bx3_ktb\">\n <li class=\"li\">GitLab integration: Very large GitLab build numbers are saved as extreme big numbers in build_number column of Task Execution table</li>\n <li class=\"li\">Security bug</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.33.1 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_jvb_bvg_jsb\">\n <li class=\"li\">Changed<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_afb_dvg_jsb\">\n <li class=\"li\">Change traceability<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_wnv_dvg_jsb\">\n <li class=\"li\">Change traceability is a non-invasive way to utilize DevOps data to accelerate manual changes. This allows for quicker time to value on the path to full change\n automation. With this release, you can associate either artifact versions, build numbers or a release version to a manually created change request that will pull in\n DevOps data such as work items, commits and tests.</li>\n <li class=\"li\">The implementation does not require pipeline modifications to include ServiceNow DevOps change tasks. Thus, with the associated DevOps data, you have complete visibility\n of what was deployed to production to accelerate your manual changes.</li>\n </ul></li>\n <li class=\"li\">Support Import and Polling for JIRA, GitHub and Jenkins<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_hwb_fvg_jsb\">\n <li class=\"li\">The import via app-onboarding self-service catalog and periodical Polling to fetch data for all capabilities (Code, Plan and Orchestration) will help you to onboard teams\n easily by quickly getting DevOps data into ServiceNow without having to edit the pipeline or configure webhooks. The imported data will provide you the insights into\n the root causes for complete change traceability. This release will cover the importing framework for JIRA, GitHub and Jenkins and configurable polling mechanism.</li>\n <li class=\"li\">The following app spoke dependencies are added to support the feature<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_b5g_gvg_jsb\">\n <li class=\"li\">Jenkins V2 Spoke – 1.1.2</li>\n <li class=\"li\">Jira Spoke – 3.1.1</li>\n <li class=\"li\">GitHub Spoke – 2.2.2</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">System Health Dashboard & Notifications<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_crr_hvg_jsb\">\n <li class=\"li\">The system health dashboard provides a way to monitor or troubleshoot the data that is coming in from your connected DevOps tools to ServiceNow DevOps. This is a way for\n DevOps admins to have better visibility into the inbound events processing data received from various tools which have been configured in DevOps. There’s also an easy\n way to check the latest status of the tool connectivity.</li>\n <li class=\"li\">Email notifications can be sent to a group that will provide weekly information on key stats such as pipeline executions, change requests, and inbound event data. This\n allows DevOps admins to be proactively notified if there are any possible changes to the overall help of their DevOps system.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_bbm_jvg_jsb\">\n <li class=\"li\">Azure DevOps<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_oyn_jvg_jsb\">\n <li class=\"li\">If multiple commits are processed at the same millisecond, duplicate repositories are created</li>\n <li class=\"li\">ADO tool created saves credentials in clear text</li>\n </ul></li>\n <li class=\"li\">GitLab notifications are stuck in waiting and error state when midserver is intermittently up and down</li>\n <li class=\"li\">Pipeline UI is not loading for pipelines having large number of pipeline executions</li>\n <li class=\"li\">DevOps relationship rules are executed for change requests with non-DevOps category</li>\n <li class=\"li\">Artifact registration fails for Free style job after upgrade to 1.32</li>\n <li class=\"li\">Security bug</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.32.0 - November 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_mdm_lcg_4rb\">\n <li class=\"li\">New<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_l5g_wbg_4rb\">\n <li class=\"li\">Jenkins Support for parallel stages: ServiceNow DevOps will now track stages that run in parallel/nested in Jenkins pipelines. The parallel stages will be rendered accurately in the\n Pipeline User Interface, and automated Change Requests will only get created once parallel stages preceding it are complete.</li>\n <li class=\"li\">Azure DevOps: Bulk Processing feature enabled for ADO tool's Orchestration Capability to optimize the processing of events.</li>\n <li class=\"li\">Table Archiving Policies<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_y4z_xbg_4rb\">\n <li class=\"li\">Archive Rules added to auto archive data which is older than 9 months (configurable, can be configured for all archive rules using one property).</li>\n <li class=\"li\">Destroy Rules are added which will purge the archived data older than 3 years.</li>\n <li class=\"li\">Above Archive and Destroy Rules are applied to tables consisting of data – PipelineExecution, StepExecution, TaskExecution and all related tables.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_hkk_zbg_4rb\">\n <li class=\"li\">Agile Development 2.0: When user with scrum_product_owner and scrum_story_creator roles creates a user story, the corresponding work item is not created in DevOps.</li>\n <li class=\"li\">Jenkins: Multibranch pipelines with BitBucket configuration has task execution value as empty Pipeline executions are created even though Track is NOT enabled for multibranch\n pipeline and nested pipeline After recreating Jenkins tool, inbound events are created even though pipelines are not discovered or tracked.</li>\n <li class=\"li\">Azure DevOps: For custom project (not Agile project): When ADO work item is deleted, inbound event errors with error code 400 thereby not updating corresponding DevOps workitem’s\n state to Deleted.</li>\n <li class=\"li\">Change Receipt flag for a pipeline step record is not updated when app-onboarding payload is posted</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.31.0 - October 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_k5v_p22_2rb\">\n <li class=\"li\">New<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_pyh_p22_2rb\">\n <li class=\"li\">Support for parallel stages in Azure DevOps<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_ntj_p22_2rb\">\n <li class=\"li\">ServiceNow DevOps will now track stages that run in parallel in Azure DevOps Release pipelines. The parallel stages will be rendered accurately in the Pipeline User\n Interface, and automated Change Requests will only get created once parallel stages preceding it are complete.</li>\n <li class=\"li\">Note: Support for parallel stages is limited to Azure DevOps Release pipelines; Build pipelines will continue to be tracked and rendered in serial in ServiceNow\n DevOps.</li>\n </ul></li>\n <li class=\"li\">Return Change Request Number in Jenkins<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_tbf_r22_2rb\">\n <li class=\"li\">When a Jenkins job or pipeline is configured for Change Control, this feature will cause the Change Number for the newly-created change to be output to the build log\n file. This information helps the pipeline owner understand why their pipeline is paused and allows them to follow up on the change status if desired. The log output is\n informational only, and the existing changeInfo is recommended for programmatically retrieving details and status information for a pending DevOps Change Request.</li>\n </ul></li>\n <li class=\"li\">Support for Azure DevOps legacy URLs<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_jpb_s22_2rb\">\n <li class=\"li\">ServiceNow DevOps now supports use of the legacy (visualstudio.com) URL in Azure DevOps projects. The legacy URL may now be used interchangeably with the new (azure.com)\n URL.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.30.0 - September 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_zgk_sr3_wqb\">\n <li class=\"li\">New<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_ekr_sr3_wqb\">\n <li class=\"li\">Restart stages for Azure DevOps: Support pipeline and stage/step restarts that enables you to trace the information correctly as the pipeline run is the same</li>\n <li class=\"li\">GitLab OAuth: Support OAuth as it is more secure than basic auth to prevent malicious actions and unwarranted visibility</li>\n </ul></li>\n <li class=\"li\">Fixed<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_whx_5r3_wqb\">\n <li class=\"li\">Jenkins plug-in for ServiceNow DevOps<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_mlg_wr3_wqb\">\n <li class=\"li\">Security vulnerabilities related to Jenkins plugin dependencies. (Note: Starting with DevOps 1.30, the minimum base version of Jenkins server must be 2.204.6 to fix the\n vulnerabilities)</li>\n <li class=\"li\">Notification stuck in waiting state for multibranch pipelines that have a branch name with special characters (for example, scratch/dev!@@&mybranch)</li>\n </ul></li>\n <li class=\"li\">Azure DevOps<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_vz2_zr3_wqb\">\n <li class=\"li\">Build pipeline: Artifact versions are not displayed in Change Request related list when both package and change are created in same stage.</li>\n <li class=\"li\">The <span class=\"ph uicontrol\">Committed at</span> field is changed when tag is created to a historic commit</li>\n <li class=\"li\">Release pipeline executions create package with same name on each run</li>\n <li class=\"li\">Performance issues on DevOps pipeline execution, test summary and callback tables.</li>\n <li class=\"li\">Intermittently, duplicate work items are created in DevOps when work item is created from Agile 2.0 ServiceNow plugin.</li>\n <li class=\"li\">Test results not seen in deploy pipeline when generated from multiple build pipelines.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed: Starting with DevOps 1.30, the minimum base version of Jenkins server must be 2.204.6 to fix the vulnerabilities.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.29.0 - August 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_gvk_5sh_mqb\">\n <li class=\"li\">Feature changes: <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_wn5_1th_mqb\">\n <li class=\"li\">Jenkins plug-in for ServiceNow DevOps<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_yfz_bth_mqb\">\n <li class=\"li\">Plugin from Jenkins Marketplace: Easy onboarding by directly installing from the Jenkins Marketplace. Mainly to remove ALL friction for dev teams to be able to\n self-onboard and use the solution</li>\n <li class=\"li\">Improved log levels: Logger is key to diagnose or debug a problem. However, turning on excessive logging can rapidly flood your system and terminate the servers. Dev\n teams will now have the ability to set the log levels as desired to trace out the exact root cause of a problem</li>\n <li class=\"li\">Reducing Excessive pipeline info call: To reduce the number of calls from Jenkins to ServiceNow to know whether a pipeline is being tracked or not every time a Jenkins\n build is triggered, a new flag “Force Tracking Check” has been introduced in Jenkins configuration. When this is disabled, a file with the pipeline tracking and testing\n info is created which will be used to determine to know what pipelines are tracked on ServiceNow to send notifications. Whenever a pipeline tracking flag or test info\n is updated on ServiceNow application by user, ServiceNow will make a POST REST API call to Jenkins to update the pipeline tracking file</li>\n </ul></li>\n <li class=\"li\">Change request on Categorization: When a Change Request is automatically created, it has Category=DevOps. The category values you have today denotes a type of change, like Hardware,\n Software, Network, etc. whereas “DevOps” value is more like the source of change. There could be instances where a change is sourced by DevOps and is of type Hardware or Software.\n In addition, already the Category list could be used for a different purpose and use values like, e.g. non-Production, etc. DevOps team will now have the ability to uniquely\n identify that a change record is a “DevOps Change Record”.</li>\n <li class=\"li\">Improved performance of Inbound Event processing throughput</li>\n </ul></li>\n <li class=\"li\">Fixes:<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_v41_1th_mqb\">\n <li class=\"li\">ADO Pipeline and task executions are appearing when tracking specific pipeline at tool level, but track is not enabled for pipeline</li>\n <li class=\"li\">Change request auto approve and reject comments are not set in the sysapproval_approver table record</li>\n </ul></li>\n <li class=\"li\">Jenkins plug-in for ServiceNow DevOps: 1.29</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.28.0 - July 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_wnp_2th_mqb\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_xnp_2th_mqb\">\n <li class=\"li\">Inbound events erroring with certain exception types will be automatically retried by a scheduled job. The exception types, retry count and age of errored inbound events to process\n are configurable in DevOps properties</li>\n <li class=\"li\">Jenkins Integration Improved security, you can now use API key to create to Jenkins tool in ServiceNow DevOps The change request rejected/cancelled reason is sent back to the\n respective Jenkins pipeline so that you will know why the change was rejected/cancelled.</li>\n </ul></li>\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_ynp_2th_mqb\">\n <li class=\"li\">Code push and tag push events fail for an empty commit that does not have any file changes</li>\n <li class=\"li\">GitHub: Error 404 - Import is not working at Repo level - When tool url has trailing '/' Artifact is not linked to task execution when pipeline name contains the branch name</li>\n <li class=\"li\">GitHub Enterprise - Unable to configure a repository due to incorrect webHookResourcePath Layout of pipeline UI page is broken in IE11 Jenkins Multibranch pipeline events stuck in\n Waiting state when branch name has '/' and has Junit tests Multibranch pipeline with a space doesn't work</li>\n <li class=\"li\">Azure DevOps: <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_znp_2th_mqb\">\n <li class=\"li\">DevOps plan import request for Azure DevOps fails with big backlog (for example, >2000 workitems)</li>\n <li class=\"li\">Notification Inbound fails for a release that include an Azure Artifact</li>\n <li class=\"li\">When the credentials change/expire after the tool is created, state of import requests for Discover action are success instead of error In a single pipeline execution,\n the revert commit is persisted prior to the original commit thereby not removing the revert commit from the Run Commits</li>\n </ul></li>\n <li class=\"li\">Jenkins plug-in for ServiceNow DevOps: 1.28</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.27.0 - June 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_j4n_why_gqb\">\n <li class=\"li\">Changed: <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_k4n_why_gqb\">\n <li class=\"li\">Software quality framework: Updated data model specifically for code quality and security tools. An extensible framework that allows anyone to create custom integrations to any Code\n Quality and Security tools.</li>\n <li class=\"li\">SonarQube support: OOTB support for Azure DevOps and Jenkins. Whenever there is a scan triggered from the pipeline, the scan results are captured in ServiceNow DevOps that is needed\n to determine change risk</li>\n <li class=\"li\">Allow change fields to be set via the API. This overrides any step configurations previously set. The current functionality stays intact with the only difference being that fields\n can now be set from the API.</li>\n <li class=\"li\">Jenkins plug-in for ServiceNow DevOps: 1.27</li>\n </ul></li>\n </ul>\n </dd>\n <dd class=\"dd ddexpand\">\n <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_l4n_why_gqb\">\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_m4n_why_gqb\">\n <li class=\"li\">Race condition causing incorrect DevOps Inbound Event waiting reason and incomplete pipeline executions</li>\n <li class=\"li\">DevOps change creation fails with legacy change management plugin</li>\n <li class=\"li\">When GitHub pusher email is empty, Committer & Committer Email are not populated in DevOps</li>\n <li class=\"li\">For BitBucket, DevOps tag updates are not processed</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.26.1 - May 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_tp3_43r_5pb\">\n <li class=\"li\">Changed: <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_up3_43r_5pb\">\n <li class=\"li\">Dynamically create connection aliases (under a parent alias) which avoids the need for a System Admin to create connection aliases separately when creating the DevOps tool. This\n feature uses the platform "Child Aliases" feature and is available from Paris. DevOps application ships with parent aliases and corresponding configuration templates (Basic Auth,\n API Key and OAuth - Authorization Code) which can then be used to create connection and credential under the created child alias.</li>\n </ul></li>\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_vp3_43r_5pb\">\n <li class=\"li\">Pipeline UI is broken when all task executions are skipped</li>\n <li class=\"li\">Test tool integration expects the toolID in the query parameters to be an orchestration tool id DevOps tag updates are not processed</li>\n <li class=\"li\">There is no default handling for unsupported azure states like SucceededWithIssues Filter the commit api to fetch only commits for Jenkins</li>\n <li class=\"li\">Branch info not getting updated for commits on code merge</li>\n </ul></li>\n <li class=\"li\">Plugin and extensions compatibility: <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_wp3_43r_5pb\">\n <li class=\"li\">Jenkins plug-in for ServiceNow DevOps (1.24.0) https://marketplace.visualstudio.com/items?itemName=ServiceNow.vss-services-servicenow-devops Version: 1.24.0</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.25.1 - April 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_mmj_d5b_ppb\">\n <li class=\"li\">Changed: <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_nmj_d5b_ppb\">\n <li class=\"li\">Azure DevOps: Onboarding ADO tool made easy by enabling the customers to choose only specific pipelines to track</li>\n <li class=\"li\">You may now set archive/purge conditions for the Inbound Events table to handle high volumes of DevOps data</li>\n </ul></li>\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_omj_d5b_ppb\">\n <li class=\"li\">Azure DevOps: When job names under different stages are the same, artifact/package is not linked to task execution</li>\n <li class=\"li\">Azure DevOps: For a release gate with manual only trigger on a stage, release pipeline creates two pipeline execution records</li>\n <li class=\"li\">Artifact generation includes commits from different branch for failed executions in Multibranch pipeline</li>\n <li class=\"li\">DevOps flow designer scripts should execute as ‘User who initiates session’ instead of ‘System User’</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.24.0 - March 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_dcp_ksn_v4b\">\n <li class=\"li\">Changed: <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_zzd_msn_v4b\">\n <li class=\"li\">Change request pipeline API changes: Set additional change request attributes when creating the change request from Jenkins and Azure DevOps pipelinesSet flag from pipeline so\n ServiceNow DevOps will not close the change request</li>\n <li class=\"li\">GitLab and Azure DevOps repository tags are now supported in ServiceNow DevOps</li>\n <li class=\"li\">Can now process bulk commits from GitLab</li>\n <li class=\"li\">'version' is now an optional field in the plan payload</li>\n </ul></li>\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_ill_msn_v4b\">\n <li class=\"li\">Pipeline UI renders a blank page for pipeline that creates artifact version in the same stage as change</li>\n <li class=\"li\">In a change request, user with only DevOps Viewer Role is able to see all commits in the system instead of commits included in the artifact</li>\n <li class=\"li\">Change request is not created when commits have empty committer</li>\n <li class=\"li\">Change request is not created if upstream stage is 'skipped'</li>\n <li class=\"li\">For Azure DevOps and GitLab, reverted commits in a merge commit show in a change request's commits related list</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.22.0 - January 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_eqm_4xr_p4b\">\n <li class=\"li\">Feature changes: <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_lyw_pxr_p4b\">\n <li class=\"li\">Automatically importing and categorizing GitLab JUnit tests during the pipeline execution is now supported.</li>\n </ul></li>\n <li class=\"li\">Fixes:<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_omb_qxr_p4b\">\n <li class=\"li\">Large commits are now supported with Azure DevOps.</li>\n <li class=\"li\">Jenkins pipeline under DevOps change resumes automatically after restart of Jenkins server.</li>\n <li class=\"li\">Two pipeline execution records are created if change control is enabled on the first stage of a freestyle pipeline.</li>\n <li class=\"li\">Inbound event generates error when processing workitem for ADO tool with a project that has a space in the name.</li>\n <li class=\"li\">When multiple ADO pipelines (all with tests) are run in parallel, inbound events get stuck in waiting state with exceptions.</li>\n <li class=\"li\">App Onboarding payload is not stored in the encrypted field. Inbound Stage completion notifications from Azure DevOps are not processed correctly resulting in a timeout.</li>\n <li class=\"li\">Azure release gates reattempt use cases are failing with change receipt changes.</li>\n <li class=\"li\">Jenkins global tool configuration username/password are stored as plain texts in config.xml.</li>\n <li class=\"li\">Jenkins pipeline fails if pipeline has not been discovered.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.22.0 - January 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_s4v_drh_g4b\">\n <li class=\"li\">New: Multiple work items for a commit are now supported and will be linked to the commit in ServiceNow DevOps. In addition:<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_wvn_2rh_g4b\">\n <li class=\"li\">The work item syntax in the commit message can be customized to reflect your organization's processes.</li>\n <li class=\"li\">Selecting the work items through the Azure DevOps user interface when committing is now supported.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.21.0 - December 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_bd4_k4r_xnb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_grc_l4r_xnb\">\n <li class=\"li\">You can now delete many DevOps objects such as Tools, Repositories, and Pipelines. See product documentation for full list and restrictions.</li>\n <li class=\"li\">You can now obtain the change number created in a pipeline for further interaction with the change request from the pipeline.</li>\n </ul></li>\n <li class=\"li\">Removed:<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_e2y_m4r_xnb\">\n <li class=\"li\">The Configuration Item field on a tool has been removed.</li>\n <li class=\"li\">Under Use Mid Server selection, the two fields (Mid Server Application, Mid Server Capability) have been removed.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.20.1 - January 2021</dt>\n <dd class=\"dd\">\n <p class=\"p\">For the following fixes, install the <span class=\"ph\">Jenkins</span> plugin for <span class=\"ph\">ServiceNow</span>\n <span class=\"ph\">DevOps</span> (1.20.2).</p>\n <div class=\"p\">\n <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_gms_rwl_l4b\">\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_hms_rwl_l4b\">\n <li class=\"li\">Security fix</li>\n <li class=\"li\">If Pipeline has not been discovered, the Jenkins plugin behavior can fail</li>\n <li class=\"li\">When Jenkins is restarted, deployments are resumed without change approval</li>\n </ul></li>\n </ul>\n </div>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.20.0 - November 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_owl_ghw_pnb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_z4b_hhw_pnb\">\n <li class=\"li\">Change registration: Pipeline steps can now be configured to create change receipts, which includes all of the pipeline data, but does not require approval to proceed forward in the\n pipeline.</li>\n <li class=\"li\">Test tool improvements: JUnit and Selenium tests can now be auto-categorized and additional test types can be configured for auto-categorization.</li>\n <li class=\"li\">Jenkins skipped stages: When stages are skipped, due to branch conditions, the Pipeline UI will not display them.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.19.1 - October 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_mqy_mtt_fnb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_y2f_ntt_fnb\">\n <li class=\"li\">DevOps Pipeline Steps are now autocreated as the Jenkins pipeline runs. You no longer need to manually create the Pipeline Steps in ServiceNow or configure the notifications in\n Jenkins. Change is still configured manually on the desired steps in Jenkins and in ServiceNow DevOps.</li>\n <li class=\"li\">DevOps has increased the data resiliency by adding retries to most tool communication from the ServiceNow flows. You can modify the retry configuration to match your needs.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.18.1 - December 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_gry_g4r_xnb\">\n <li class=\"li\">Fixed: This release is a fix release. It fixes a compatibility issue with the change feature.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.18.0 - September 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_syb_xfn_ymb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_mcp_xfn_ymb\">\n <li class=\"li\">Azure DevOps release pipeline support<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_b5g_yfn_ymb\">\n <li class=\"li\">Includes support for the ServiceNow DevOps Release Gate extension or using the Invoke Rest API call as a pre-deployment Gate.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Upgrade impacts and troubleshooting:<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_rv1_1gn_ymb\">\n <li class=\"li\">If you already have an ADO tool connection, you will have to update the ADO Release URL in the Connection & Credential Alias.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.17.0 - August 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_ezk_rhk_qmb\">\n <li class=\"li\">New: New lighter touch Azure DevOps integration removes the need to add start and end job notifications to ADO pipelines. Pipeline modifications are now only needed for pipeline artifact and\n change.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_owz_shk_qmb\">\n <li class=\"li\">Added support for batch commits in GitLab notifications.</li>\n <li class=\"li\">Corrected handling of Azure DevOps connection attempts made with invalid URL or credentials.</li>\n <li class=\"li\">Corrected the pipeline execution start/end time issue in Azure DevOps.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.16.0 - July 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-integrations__ul_wvx_ynm_3mb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_g1c_znm_3mb\">\n <li class=\"li\">GitLab Coding Tool integration<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_gk5_znm_3mb\">\n <li class=\"li\">Discover repositories that are owned, a member of, or through keyword search</li>\n <li class=\"li\">Manual configuration of webhooks</li>\n </ul></li>\n <li class=\"li\">GitLab Orchestration Tool integration<ul class=\"ul\" id=\"store-rn-devops-integrations__ul_b13_b4m_3mb\">\n <li class=\"li\">Support for Basic Pipeline Types</li>\n <li class=\"li\">Manual configuration of webhooks</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.14.0 - May 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Support for historical Import of ADO Work Items.</li>\n <li class=\"li\">Fixed: Corrected issue for freestyle jobs under folders in Jenkins where upstream execution is not set for child jobs.</li>\n </ul>\n <div class=\"note note note_note\"><span class=\"note__title\">Note:</span> This version of the app can only be installed on instances running New York or later.</div>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
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} | # DevOps Integrations release notes
Version history for the DevOps Integrations on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.1.0 - August 2025
* New:
+ Import based evidence collection framework
+ Improve instance efficiency by skipping step-level pipeline processing for accelerated change management and evidence collection for GitHub and Azure DevOps (ADO) orchestration
tools.
#### Version 6.0.1 - May 2025
* New:
+ Bitbucket cloud tool integration with ServiceNow
- Integrate the Bitbucket Cloud coding tool with DevOps Change Velocity, enabling ServiceNow to connect, discover, import, and process real-time repository events.
+ DevOps Workspace UI for simplified creation of custom tool integration with planning, coding and orchestration capabilities
- An intuitive DevOps Workspace UI to integrate a new custom tool across capabilities with basic know how of ServiceNow has been added. It offers easy navigation to the ServiceNow AI Platform for defining transformer or adapter rules or integrate the ability to do so within the workspace wherever applicable and embeds necessary
documentation links and tooltips to bolster self-service.
* Changed:
+ Additional scans for DevOps Health Scan Content pack
- Additional set of proactive checks focused on problems that tend to occur before or after an upgrade along with catching configuration issues like plugin and version
incompatibilities or pipelines that chronically fail have been added.
+ Bitbucket Server and Data Center tool integration with ServiceNow
- Improved support for Bitbucket Server and Data Center by enabling Pull Request functionality.
+ Secure token for Rally Integration User
- Rally integration now supports a more secure integration user token, instead of basic auth for integration user, and is now consistent with the remaining planning tool
integrations.
#### Version 5.1.0 - February 2025
* New:
+ Harness tool integration with ServiceNow
- Integrate the Harness orchestration tool with DevOps Change Velocity. This integration enables you to connect, discover, import, process real-time events, and integrate
CI/CD with change in ServiceNow for Harness pipelines.
* Changed:
+ Simplified onboarding of orchestration tools that are not supported in the base system
- The simplified generic framework provides you an easy-to-use solution to integrate custom orchestration tools with ServiceNow DevOps Change Velocity, requiring minimal
knowledge of the platform. It reduces the complexity of integration by lowering the amount of custom coding needed and by simplifying the overall process for both
customers and partners. By streamlining the onboarding of new orchestration tools, the framework enables faster adoption, smoother scaling, and easier onboarding of
additional teams. This enables you to experience fewer integration challenges, speeding up the user adoption process and reducing friction during the transition. This
generic framework supports the integration of any orchestration tool not natively supported by ServiceNow in the base system.
+ Custom fields for planning tool integration
- Bring in additional custom fields for work items and thereby experience enhanced configurability of planning tools supported in the base system by DevOps Change
Velocity.
+ Enhanced lead time calculation
- Lead time calculation now considers Artifacts/Packages registered as part of Pipeline Execution and is calculated based on commits associated with it.
#### Version 5.0.0 - November 2024
* New:
+ OAuth 2.0 authentication for Azure DevOps (ADO)
- Use OAuth 2.0 authentication to connect your Azure DevOps tool with DevOps Change Velocity ensuring a more secure authentication method.
+ OAuth 2.0 authentication for Jira Cloud
- Use OAuth 2.0 authentication to connect your Jira Cloud tool with DevOps Change Velocity ensuring a more secure authentication method.
* Changed:
+ Generalized Docker container solution to support any orchestration tool
- Use the generalized and extensible Docker container solution to integrate any orchestration tool with DevOps Change Velocity for invoking pipeline actions like change
request creation and collecting relevant DevOps data without having to rely on tool-specific plugins or extensions.
+ Simplified onboarding of Planning tools that are not supported in the base system
- Integrate planning tools that are not supported in the base system by using transformer rules. GitLab Issues is now available as one of the planning tools and is built
leveraging this new approach, so you can discover plans, import work items, and configure webhooks for work items (issues) in GitLab.
+ Improved manual DevOps change creation experience by enabling the association of work items directly
- Add work items data in a manually created DevOps change request in Service Operations Workspace for ITSM.
#### Version 4.1.0 - August 2024
* Improved DevOps Integrations to support the following DevOps Change Velocity features:
+ Changed:
- Improved journey to full change automation using models.
- Support reruns with GitHub Action.
- Support API\_KEY for Jira Server.
- Persist branch details in pipeline execution to determine commits from artifacts and packages.
+ Removed:
- To make the Change - DevOps Implement flow of the DevOps model more suitable for DevOps changes, change tasks are no longer automatically created.
- The DevOps Change Request Minimal Automation Approval Flow and DevOps Change Request Advanced Automation Approval flows won't trigger for DevOps change requests whose
model is a base system DevOps change model (DevOpsorDevOpssimplified) to avoid conflicts and errors.
+ Note: For detailed information on the features, see the DevOps Change Velocity Release Notes.
#### Version 4.0.0 - May 2024
* New:
+ Custom orchestration tool integration support
- Integrate DevOps Change Velocity with any orchestration tool that is not supported inthe base system.
+ Improved onboarding error handling and guardrails
- View improved error messages which helps you find the root cause of a problem whileonboarding (connection, discover, configure, or import) a tool.
+ Change request creation with errors in DevOps data retrieval
- Enable change request creation even if there is an error in retrieving the DevOps datain a pipeline.
+ GitLab merge request / pull request support
- Manage GitLab pipelines pull requests for GitLab coding source from ServiceNow DevOps.
+ JFrog Artifactory support for GitHub Actions, Azure DevOps, and GitLab
- Import the artifact data published to JFrog Artifactory for GitHub Actions, Azure DevOps, and GitLab pipeline executions.
+ Multiple ServiceNow DevOps configurations in the same Jenkins instance
- Configure multiple ServiceNow DevOps connections in one Jenkins Server.
* Changed:
* + Jira Cloud support
- Onboard Jira Cloud to DevOps Change Velocity in addition to Jira On-premises.
+ GitLab Docker Container improvements
- Retrieve and update change request details associated with a GitLab pipeline and publish unit test results. Automatically updating the close code, based on the overall
pipeline execution status for simple GitLab pipelines is also supported.
#### Version 3.1.0 - February 2024
* New:
+ GitHub Issues integration
- GitHub now supports the Plan capability with GitHub Issues integration in addition to the code and orchestration capabilities. GitHub Issues of the repository can also be
discovered and linked with the GitHub commits and persisted in the ServiceNow DevOps CHG, which can be used for policy decisions of ServiceNow DevOps CHG
acceleration.
+ Supported various unit test types for GitHub Actions
- Automatically publish test results of various unit test tool reports like NUnit, pytest, jest, JUnit, XUnit without any custom API calls to publish to the ServiceNow
DevOps CHG.
+ Guided change automation experience
- Better in-product guidance is now provided on the various ways to leverage DevOps changes and how to easily adopt DevOps changes without complete disruption of your
change process. A stepper guides you to automate DevOps change creation. You can check the connection status of a tool while selecting a pipeline on the stepper and you
are also alerted before proceeding to the next step. Two new state transition flows: Change - DevOps - New and Change - DevOps Schedule, for DevOps change model are
introduced to move and track changes through these states. The DevOpsChangeRelationshipHelper script has been introduced to retrieve data associated with a change
request based on the specified relation type.
+ Handling of Azure DevOps and GitHub API rate limiting
- When Azure DevOps or GitHub API rate limits are exceeded, DevOps Change Velocity will defer processing of new events until GitHub throttling has subsided to handle large
volumes of data.
+ Support pagination in Discover import requests for pipelines, repos, plans for Azure DevOps and GitHub
- Data is now retrieved from 3rd party tools in batches (paginated way). This will help you to scale by onboarding many teams having large volumes of data.
- Removal of Connection Admin and Flow Designer roles for DevOps Admin & Tool Owner
* Visibility and editing capabilities of DevOps Admins and Tool Owners has been limited by removing the Flow Designer and Connection Admin roles for these
users.
+ Changes to artifacts and packages
- The overall experience with adoption, implementation, and error handling for artifacts and packages has been improved. The artifact and package registration API, for both
Jenkins and ADO, now provides clear messaging in the response regarding the status. Users can see if the artifact version is already present, staged, or created and can
also see the reason in case of a rejection. A clear message is available on the console along with a link to navigate to the artifact page. The DevOpsDPRHelper API now
takes pipeline executions as an input to get data on vulnerabilities, test results, and code coverage. The troubleshooting experience has been improved by the addition
of a description column that explains why an artifact version or package is pending. A new List module comprising of Artifact, Package, and Pending Packages lists has
been created to improve ease of access to this information in the DevOps Change Workspace.
+ GitLab notification processing improvements
- Scalability has been improved with seamless handling of GitLab events. Pre-filtering has been introduced on the inbound events to reduce the number of flow events and API
calls. Support for rate limit throttling has been enabled for both Discover and Import flows along with webhook events. GitLab sub flows such as GitLab CI Notification
has been re-designed to reduce interference in tracking the waiting state which has optimized the number of REST calls made to retrieve project information.
+ SonarQube Integration Changes
- SonarQube overall quality gate status for the scan summary is now supported and SonarQube integration with GitLab pipelines is also supported using ServiceNow DevOps
Gitlab Docker Container.
+ Removed: Github spoke dependency has been removed.
#### Version 3.0.0 - November 2023
* New:
+ Automatic updation of close code based on overall pipeline execution status
- The Change created from a pipeline is now automatically closed and updated with the closure notes, actual start/end time based on the overall pipeline completion status.
This is controlled by a configuration flag which can be passed in as the attribute in the CHG creation step or via the configuration in the pipeline level in DevOps
Change Velocity.
+ Tool connection and configuration status
- For Jenkins, GitHub, and Azure DevOps, the connection and configuration status indicators are updated. You can also easily test the tool connections. Overall Status of
the tool is now updated as Connected, Disconnected, Needs Attention, based on the status of Connection Status, Tool Credentials, Permissions Check, Webhook
Configuration Status.
+ GitHub Organization Support
- GitHub Organization is now supported with GitHub tool connected via basic auth or GitHub App using Authorization Code, with membership privileges updated accordingly in
GitHub tool. And GitHub App using JWT supports one organization per tool, but with multiple tool connections, multiple organizations can be supported.
+ Supported various unit test types for Azure DevOps (ADO)
- Automatically publish test results of various test tools reports like NUnit, pytest, jest, JUnit, XUnit without any custom API calls to publish to the DevOps CHG.
+ Pull Request (PR) / Merge Request support for Azure DevOps (ADO)
- ADO pull request pipeline executions are now tracked in DevOps Change Velocity and the following metadata is published to the CHG, Pull request ID, Commits, Origin
branch, Destination branch, Raised by, Approver, Comments, PR raised time, PR approved time, PR merged/closed time.
+ Handling of GitHub API rate limiting
- When GitHub API rate limits are exceeded, DevOps Change Velocity will defer processing of new events until GitHub throttling has subsided. This will increase overall
performance for large volumes of data.
+ Checkmarx support
- Connect Checkmarx that is integrated with your CI/CD pipelines to DevOps Change Velocity to retrieve security scan results. This helps you determine how vulnerable your
code is. Checkmarx scans that are configured on GitHub Actions, Jenkins, and Azure DevOps pipelines are supported in the base system. You can view the security scan
results either in the related list of a Change Request or the Task Execution of the pipeline in your ServiceNow instance or in the Pipeline UI. You can use security
results in defining change policies and conditions for change automation. Both Checkmarx One and Checkmarx SAST are supported.
+ Multimodel support> >changes
- Migrate all your existing pipelines to use models by using the DevOps Pipeline Migration to Change Models catalog. In addition, you can pass the change models by name
from your orchestration tool pipelines.
#### Version 2.0.0 - August 2023
New:
* New:
+ Security framework
- A new integration framework and data model has been added specifically for application security tools. It is an extensible framework that also allows you to create custom
integrations with any application security tools.
+ Veracode support
- Connect Veracode that is integrated with your CI/CD pipelines to DevOps Change Velocity to retrieve security scan results. This helps you determine how vulnerable your
code is. Veracode scans that are configured on GitHub Actions, Jenkins, and Azure DevOps pipelines are supported in the base system. You can view the security scan
results either in the related list of a Change Request or the Task Execution of the pipeline in your ServiceNow instance or in the Pipeline UI. You can use security
results in defining change policies and conditions for change automation.
+ Multimodal support
- Multimodal change is a new change management feature that allows better flexibility in defining change models or processes to reflect modern development practices. DevOps
supports this new feature using which you can create change models with states and rules that determine the transitions between the states to deliver "fit for purpose"
change models with a suite of succinct flows and flow actions built in Flow designer. With DevOps change models, change teams can now selectively transition to a wide
range of models that are fully optimized for their specific use cases
+ Secure token authentication for Integration user
- Azure DevOps, Jenkins, and GitHub Actions now support token-based authentication for the integration user. Jenkins supports both basic auth and token authentication to
make it compatible with DevOps Config.
+ Run commits for GitHub Actions and Azure DevOps
- Increase traceability by capturing the full list of run commits for a change in GitHub Actions and Azure DevOps.
+ Workspace changes for onboarding and insights
- This includes validating the installation of ServiceNow DevOps extension in Azure DevOps before configuring webhooks, automatically importing pipeline steps when going
through change automation setup, info icons for DevOps Insights widgets, and better visuals for flow and accelerate metric score widgets for DevOps Insights.
+ Logging CHG state transitions within orchestration tool and Policy Condition details
- Change information such as Change Number, State, Assignment Group, Approvers, Planned Start/End date is displayed in the console logs of Azure DevOps pipelines and GitHub
Action workflows, while the pipeline or workflow is pending change approval. The ServiceNow DevOps application is polled at regular intervals and if there is any
difference in the change information, it is logged directly in the console logs, thereby minimizing the hops to ServiceNow instance. The details of the Policy
Condition, which failed, are also logged in the console of the orchestration tool.
+ Get and update DevOps Change Request details
- Get and update change request details associated with an Azure DevOps pipeline and GitHub Action workflow, by using the ServiceNow DevOps extension from Azure DevOps and
GitHub Action marketplace. These extensions or custom actions can be used to get the change, update the change, and close the change as required, by passing in the
needed attributes.
+ GitHub Action Deployment Gates
- ServiceNow DevOps Change Velocity now supports GitHub Action Deployment Gates for its environments. By integrating this feature with ServiceNow DevOps, developers can
enforce quality gates on every deployment environment in GitHub Actions and get the change details from within the Deployment Protection Rule console logs of GitHub
Actions along with the progress of the change states as approved or rejected.
+ Configure webhooks manually
- You can now choose to configure webhooks manually rather than configuring it automatically from ServiceNow DevOps Change Velocity. You can use this feature to access the
token and sysid. Using this information, the tool admin within your organization can configure the webhooks manually. It is accessible only for DevOps Admin and Tool
owner roles.
+ ServiceNow DevOps connection and credential
- The initial setup of ServiceNow DevOps Change Velocity by ServiceNow Admins has been simplified. The task of setting up the integration user with basic auth credentials
is not required anymore. CreateDevOpsTool alias setup has been removed.
+ Optimal handling of ServiceNow DevOps events to improve performance
- ServiceNow DevOps will filter out ignorable events before they trigger a Flow execution. This will improve the performance of event handling and flow designer execution
bandwidth for significant events, thereby improving the overall response time. This also allows DevOps admins to add tool webhooks with a broader scope without
impacting system performance.
* Major fixes.
#### Version 1.38.0 - May 2023
Changes:
* Azure DevOps organization support
+ Connect a tool to Azure DevOps directly at the organizational level. Projects within the organization are discovered automatically. You can configure webhooks for multiple projects
at once and easily update credentials at the organization level. This removes the need to connect a tool per ADO project.
* Group access for tools and applications
+ Control access to tools and applications by adding user groups to the Maintained by field. Users belonging to the groups added can access only that tool or app, and can edit them
only if their roles allow it. A new role, DevOps tool owner, has been introduced. Users with this role can only connect tools and will not have access to additional DevOps admin
capabilities like system properties.
* Automatically retrieve pipeline steps when associating to an app
+ While associating a pipeline with an app, the pipeline steps are also retrieved during import. No longer a requirement to run a pipeline once for the steps to be mapped in ServiceNow
DevOps.
* Updated error messaging
+ Improved error messages are displayed in Inbound events and Import requests to help find the root cause of a problem for real-time notifications. Error messages identify relevant
active problems, highlight specific issues, and explain how to mitigate them.
* Credentials expiry notification
+ Admins and tool owners will be notified when tool credentials expire or are about to expire. They will be alerted through email, universal task, notification bell icon and a message
on the tool record. This prevents any loss of data.
* Last event received
+ Alert DevOps admins when events were being last received to caution them about any possible issue that might occur with their tool connection. The Last event received field in the
tool record will help in easily troubleshooting any connection issues. You can set the number of days to display warning or critical alerts in the Last event received field in the
tool record when events were not being received.
* Logging change status while pipeline is pending decision to resume execution
+ Change information such as, Change Number, State, Assignment Group, Approvers, Planned Start/End date is displayed in the console logs of Jenkins and GitHub Actions, while the
pipeline/workflow is pending for change approval. The ServiceNow DevOps application is polled at regular intervals and if there is any difference in the change information, it is
logged directly in the console logs, thereby minimizing the hops to ServiceNow instance.
Fixed:
* GitHub: The Discover action fails if an already discovered repository is deleted in GitHub.
* User with the "sn\_devops.viewer" role from DevOps Change is able to see the DevOps Config workspace link.
* SonarQube/SonarCloud: In a change request, the non-admin software quality summary record is overriden by next record instead of creating a new summary record.
* Change creation fails if data policies are present on change attributes.
* Unable to edit default view of the Change Request related list when DevOps Change Velocity is installed.
* Azure DevOps: When step type is not prod deploy, the Workitem and Commits related lists for change display incorrect entries.
* Jira: Duplicate workitems are created if an issue is updated immediately after creation.
* User with DevOps Viewer role cannot access KPI analytics for all Insights widgets in workspace.
* If a commit is processed in DevOps, deleted in DevOps and then re-commited from GitHub then committer details for the commit are not persisted.
* Incorrect # of tests displayed in Application activity last 30 days widget.
#### Version 1.37.0 - February 2023
* Changed
+ Improved error handling and guardrails: Improved error messages to help find the root cause of a problem while onboarding (connection, discover, configure, or import) a tool. Error
messages identify relevant active problems, highlight specific issues, and explain how to mitigate them.
+ DevOps Change Workspace changes:
- Streamlined initial system setup for ServiceNow admins, which includes status of setup, improved identification of scope needed to complete, ability to set new passwords
for account used for configurating credential alias, extra validation, and more.
- App Owner role expansion, which includes the ability to modify pipeline steps to assign application services or to set up change automation. App owners can also click
Discover for tools to associate any new objects needed for their DevOps application. Updated tool administration which includes the ability to easily update credentials
for every tool and check permissions for the given credentials.
+ Rally integration: Connect to the Broadcom Rally planning tool to import Rally planning objects such as epics, stories, bugs, and tasks into DevOps data as work items. The Rally
integration supports discovery of work items, configuring webhooks to send real-time data, and importing of historical data. Rally work items can be associated with commits used
for change request acceleration.
+ GitHub OAuth JWT authentication: Secure authentication of GitHub tool connection is now supported using OAuth JWT (Json Web Tokens). OAuth-JWT authentication using private key
generated in GitHub is now supported.
+ Get and update DevOps Change Request details: Get and update change request details associated with a Jenkins pipeline by running the snDevOpsGetChangeNumber and
snDevOpsUpdateChangeInfo scripts respectively in the Jenkins pipeline.
+ DevOps Accelerate Metrics: Now also shown in Digital Portfolio Management workspace by business application.
* Fixed
+ DevOps Insights 1.36 application adds ACLs, which hides the Business Service and Business Application CIs in the CMDB.
+ DevOps Subscription isn't adding the users with assigned role via an assignment group to the Participant table.
+ Owner field is not getting populated when app is created via app onboarding.
+ Jenkins Discover fails with large number of pipelines/jobs.
+ When pipeline name is same across tools (eg Gitlab, Jenkins), pipeline executions of one tool is mapped to another tool.
+ Branch details are missing for commit due to race condition when both tag and branch events get processed simultaneously.
+ The 'Do you wish to configure?' checkbox is missing on service portal during App on-boarding.
+ GitHub bulk commit processing persists more commits than required.
+ For an Azure DevOps (ADO) pipeline with only one stage and change receipt enabled, the CR gets created with Actual Start date greater than Actual End date.
+ Gitlab Discover populates only first 100 (value defined in the import.coding\_tool.repos.per\_page property) repos, pipelines.
+ CI class name 'Package' created from DevOps package conflicts with CMDB CI OS package.
#### Version 1.35.3 - September 2022
* New
+ Improved error messages to help you find the root cause of a problem while connecting to a tool. Error messages identify relevant active problems, highlight specific issues, and
explain how to mitigate them.
+ You can now specify a particular MID Server directly on the DevOps Change workspace page while connecting to a tool.
#### Version 1.35.0 - August 2022
GitHub Actions Integration:
* GitHub is a coding tool that is now updated to support the GitHub Actions orchestration capability in ServiceNow DevOps. You use the ServiceNow DevOps custom actions (published to the GitHub
Actions marketplace) to integrate GitHub Actions pipelines and GitHub Environments.
* To update the data model, GitHub Actions Integration requires that GitHub is connected, configured, and that pipelines are discovered. GitHub Actions workflows are paused and resumed using
custom actions
The following custom actions are published to the GitHub repository:
1. ServiceNow DevOps Change
2. ServiceNow DevOps Test Report
3. ServiceNow DevOps Sonar
4. ServiceNow DevOps Register Artifact
5. ServiceNow DevOps Register Package
Historical import and polling for Azure DevOps Artifacts:
* Import historical data for ADO artifacts by using the app-onboarding self-service catalog and periodic polling to fetch the data. The import framework helps onboard teams by fetching DevOps data
into the instance without having to edit the pipeline or configure webhooks. The imported data provides insights into the root causes for complete change traceability, which helps to identify
the root causes and areas of improvement.
Out-of-the-box change approval policy Risk Inputs and Reject Reasons:
* The base-system DevOps default change approval policy improves the change automation and approval policy. Policy conditions run against collected DevOps data to auto-reject, auto-approve, or
defer for manual approval. The data could be metrics on commits, code coverage, test results, sonar scan results, risk inputs, and so on. The change approval policy is configurable. To help
users quickly take corrective actions, rejection reasons are captured in the CHG work notes.
Jenkins snippet generator:
* The Jenkins plugin for ServiceNow DevOps can generate DevOps scripted pipeline steps. This helps developers to adopt ServiceNow DevOps features quickly and to modify pipelines easily.
#### Version 1.34.1 - May 2022
* Changed
+ Out of the box change approval policy: Out of the box (OOTB) DevOps default change approval policy is implemented to update the change automation and approval policy. With which, the
policy conditions are applied on the DevOps data collected to either auto-reject or auto-approve or defer for manual approval. The DevOps data could be metrics on commits, code
coverage, test results, sonar scan results, etc. The change approval policy is configurable.
+ Import historical data for DevOps tools - Azure DevOps: Import historical data for all capabilities (Code, Plan, and Orchestration) by using the app-onboarding self-service catalog
and periodic polling to fetch data. The import framework helps onboard teams by fetching DevOps data into the instance without having to edit the pipeline or configure webhooks.
The imported data provides insights into the root causes for complete change traceability. Starting with version 1.34, you can import the data and configure a polling mechanism for
Azure DevOps.
+ jFrog - Jenkins artifactory integration: Integrate Jenkins and jFrog Artifactory in ServiceNow DevOps and use this data for traceability and linking CI/CD pipelines in ServiceNow.
Associate the build pipelines (CI) with the artifacts built and published to jFrog, and associate the deploy pipelines (CD) with the packages downloaded from jFrog repositories to
deploy. Linking these CI/CD pipelines with the artifacts and associating those with the change creates the link from commit to artifacts built and deployed for change
traceability.
* Fixed
+ GitLab integration: Very large GitLab build numbers are saved as extreme big numbers in build\_number column of Task Execution table
+ Security bug
#### Version 1.33.1 - February 2022
* Changed
+ Change traceability
- Change traceability is a non-invasive way to utilize DevOps data to accelerate manual changes. This allows for quicker time to value on the path to full change
automation. With this release, you can associate either artifact versions, build numbers or a release version to a manually created change request that will pull in
DevOps data such as work items, commits and tests.
- The implementation does not require pipeline modifications to include ServiceNow DevOps change tasks. Thus, with the associated DevOps data, you have complete visibility
of what was deployed to production to accelerate your manual changes.
+ Support Import and Polling for JIRA, GitHub and Jenkins
- The import via app-onboarding self-service catalog and periodical Polling to fetch data for all capabilities (Code, Plan and Orchestration) will help you to onboard teams
easily by quickly getting DevOps data into ServiceNow without having to edit the pipeline or configure webhooks. The imported data will provide you the insights into
the root causes for complete change traceability. This release will cover the importing framework for JIRA, GitHub and Jenkins and configurable polling mechanism.
- The following app spoke dependencies are added to support the feature
* Jenkins V2 Spoke – 1.1.2
* Jira Spoke – 3.1.1
* GitHub Spoke – 2.2.2
+ System Health Dashboard & Notifications
- The system health dashboard provides a way to monitor or troubleshoot the data that is coming in from your connected DevOps tools to ServiceNow DevOps. This is a way for
DevOps admins to have better visibility into the inbound events processing data received from various tools which have been configured in DevOps. There’s also an easy
way to check the latest status of the tool connectivity.
- Email notifications can be sent to a group that will provide weekly information on key stats such as pipeline executions, change requests, and inbound event data. This
allows DevOps admins to be proactively notified if there are any possible changes to the overall help of their DevOps system.
* Fixed
+ Azure DevOps
- If multiple commits are processed at the same millisecond, duplicate repositories are created
- ADO tool created saves credentials in clear text
+ GitLab notifications are stuck in waiting and error state when midserver is intermittently up and down
+ Pipeline UI is not loading for pipelines having large number of pipeline executions
+ DevOps relationship rules are executed for change requests with non-DevOps category
+ Artifact registration fails for Free style job after upgrade to 1.32
+ Security bug
#### Version 1.32.0 - November 2021
* New
+ Jenkins Support for parallel stages: ServiceNow DevOps will now track stages that run in parallel/nested in Jenkins pipelines. The parallel stages will be rendered accurately in the
Pipeline User Interface, and automated Change Requests will only get created once parallel stages preceding it are complete.
+ Azure DevOps: Bulk Processing feature enabled for ADO tool's Orchestration Capability to optimize the processing of events.
+ Table Archiving Policies
- Archive Rules added to auto archive data which is older than 9 months (configurable, can be configured for all archive rules using one property).
- Destroy Rules are added which will purge the archived data older than 3 years.
- Above Archive and Destroy Rules are applied to tables consisting of data – PipelineExecution, StepExecution, TaskExecution and all related tables.
* Fixed
+ Agile Development 2.0: When user with scrum\_product\_owner and scrum\_story\_creator roles creates a user story, the corresponding work item is not created in DevOps.
+ Jenkins: Multibranch pipelines with BitBucket configuration has task execution value as empty Pipeline executions are created even though Track is NOT enabled for multibranch
pipeline and nested pipeline After recreating Jenkins tool, inbound events are created even though pipelines are not discovered or tracked.
+ Azure DevOps: For custom project (not Agile project): When ADO work item is deleted, inbound event errors with error code 400 thereby not updating corresponding DevOps workitem’s
state to Deleted.
+ Change Receipt flag for a pipeline step record is not updated when app-onboarding payload is posted
#### Version 1.31.0 - October 2021
* New
+ Support for parallel stages in Azure DevOps
- ServiceNow DevOps will now track stages that run in parallel in Azure DevOps Release pipelines. The parallel stages will be rendered accurately in the Pipeline User
Interface, and automated Change Requests will only get created once parallel stages preceding it are complete.
- Note: Support for parallel stages is limited to Azure DevOps Release pipelines; Build pipelines will continue to be tracked and rendered in serial in ServiceNow
DevOps.
+ Return Change Request Number in Jenkins
- When a Jenkins job or pipeline is configured for Change Control, this feature will cause the Change Number for the newly-created change to be output to the build log
file. This information helps the pipeline owner understand why their pipeline is paused and allows them to follow up on the change status if desired. The log output is
informational only, and the existing changeInfo is recommended for programmatically retrieving details and status information for a pending DevOps Change Request.
+ Support for Azure DevOps legacy URLs
- ServiceNow DevOps now supports use of the legacy (visualstudio.com) URL in Azure DevOps projects. The legacy URL may now be used interchangeably with the new (azure.com)
URL.
#### Version 1.30.0 - September 2021
* New
+ Restart stages for Azure DevOps: Support pipeline and stage/step restarts that enables you to trace the information correctly as the pipeline run is the same
+ GitLab OAuth: Support OAuth as it is more secure than basic auth to prevent malicious actions and unwarranted visibility
* Fixed
+ Jenkins plug-in for ServiceNow DevOps
- Security vulnerabilities related to Jenkins plugin dependencies. (Note: Starting with DevOps 1.30, the minimum base version of Jenkins server must be 2.204.6 to fix the
vulnerabilities)
- Notification stuck in waiting state for multibranch pipelines that have a branch name with special characters (for example, scratch/dev!@@&mybranch)
+ Azure DevOps
- Build pipeline: Artifact versions are not displayed in Change Request related list when both package and change are created in same stage.
- The Committed at field is changed when tag is created to a historic commit
- Release pipeline executions create package with same name on each run
- Performance issues on DevOps pipeline execution, test summary and callback tables.
- Intermittently, duplicate work items are created in DevOps when work item is created from Agile 2.0 ServiceNow plugin.
- Test results not seen in deploy pipeline when generated from multiple build pipelines.
* Changed: Starting with DevOps 1.30, the minimum base version of Jenkins server must be 2.204.6 to fix the vulnerabilities.
#### Version 1.29.0 - August 2021
* Feature changes:
+ Jenkins plug-in for ServiceNow DevOps
- Plugin from Jenkins Marketplace: Easy onboarding by directly installing from the Jenkins Marketplace. Mainly to remove ALL friction for dev teams to be able to
self-onboard and use the solution
- Improved log levels: Logger is key to diagnose or debug a problem. However, turning on excessive logging can rapidly flood your system and terminate the servers. Dev
teams will now have the ability to set the log levels as desired to trace out the exact root cause of a problem
- Reducing Excessive pipeline info call: To reduce the number of calls from Jenkins to ServiceNow to know whether a pipeline is being tracked or not every time a Jenkins
build is triggered, a new flag “Force Tracking Check” has been introduced in Jenkins configuration. When this is disabled, a file with the pipeline tracking and testing
info is created which will be used to determine to know what pipelines are tracked on ServiceNow to send notifications. Whenever a pipeline tracking flag or test info
is updated on ServiceNow application by user, ServiceNow will make a POST REST API call to Jenkins to update the pipeline tracking file
+ Change request on Categorization: When a Change Request is automatically created, it has Category=DevOps. The category values you have today denotes a type of change, like Hardware,
Software, Network, etc. whereas “DevOps” value is more like the source of change. There could be instances where a change is sourced by DevOps and is of type Hardware or Software.
In addition, already the Category list could be used for a different purpose and use values like, e.g. non-Production, etc. DevOps team will now have the ability to uniquely
identify that a change record is a “DevOps Change Record”.
+ Improved performance of Inbound Event processing throughput
* Fixes:
+ ADO Pipeline and task executions are appearing when tracking specific pipeline at tool level, but track is not enabled for pipeline
+ Change request auto approve and reject comments are not set in the sysapproval\_approver table record
* Jenkins plug-in for ServiceNow DevOps: 1.29
#### Version 1.28.0 - July 2021
* New:
+ Inbound events erroring with certain exception types will be automatically retried by a scheduled job. The exception types, retry count and age of errored inbound events to process
are configurable in DevOps properties
+ Jenkins Integration Improved security, you can now use API key to create to Jenkins tool in ServiceNow DevOps The change request rejected/cancelled reason is sent back to the
respective Jenkins pipeline so that you will know why the change was rejected/cancelled.
* Fixed:
+ Code push and tag push events fail for an empty commit that does not have any file changes
+ GitHub: Error 404 - Import is not working at Repo level - When tool url has trailing '/' Artifact is not linked to task execution when pipeline name contains the branch name
+ GitHub Enterprise - Unable to configure a repository due to incorrect webHookResourcePath Layout of pipeline UI page is broken in IE11 Jenkins Multibranch pipeline events stuck in
Waiting state when branch name has '/' and has Junit tests Multibranch pipeline with a space doesn't work
+ Azure DevOps:
- DevOps plan import request for Azure DevOps fails with big backlog (for example, >2000 workitems)
- Notification Inbound fails for a release that include an Azure Artifact
- When the credentials change/expire after the tool is created, state of import requests for Discover action are success instead of error In a single pipeline execution,
the revert commit is persisted prior to the original commit thereby not removing the revert commit from the Run Commits
+ Jenkins plug-in for ServiceNow DevOps: 1.28
#### Version 1.27.0 - June 2021
* Changed:
+ Software quality framework: Updated data model specifically for code quality and security tools. An extensible framework that allows anyone to create custom integrations to any Code
Quality and Security tools.
+ SonarQube support: OOTB support for Azure DevOps and Jenkins. Whenever there is a scan triggered from the pipeline, the scan results are captured in ServiceNow DevOps that is needed
to determine change risk
+ Allow change fields to be set via the API. This overrides any step configurations previously set. The current functionality stays intact with the only difference being that fields
can now be set from the API.
+ Jenkins plug-in for ServiceNow DevOps: 1.27
* Fixed:
+ Race condition causing incorrect DevOps Inbound Event waiting reason and incomplete pipeline executions
+ DevOps change creation fails with legacy change management plugin
+ When GitHub pusher email is empty, Committer & Committer Email are not populated in DevOps
+ For BitBucket, DevOps tag updates are not processed
#### Version 1.26.1 - May 2021
* Changed:
+ Dynamically create connection aliases (under a parent alias) which avoids the need for a System Admin to create connection aliases separately when creating the DevOps tool. This
feature uses the platform "Child Aliases" feature and is available from Paris. DevOps application ships with parent aliases and corresponding configuration templates (Basic Auth,
API Key and OAuth - Authorization Code) which can then be used to create connection and credential under the created child alias.
* Fixed:
+ Pipeline UI is broken when all task executions are skipped
+ Test tool integration expects the toolID in the query parameters to be an orchestration tool id DevOps tag updates are not processed
+ There is no default handling for unsupported azure states like SucceededWithIssues Filter the commit api to fetch only commits for Jenkins
+ Branch info not getting updated for commits on code merge
* Plugin and extensions compatibility:
+ Jenkins plug-in for ServiceNow DevOps (1.24.0) https://marketplace.visualstudio.com/items?itemName=ServiceNow.vss-services-servicenow-devops Version: 1.24.0
#### Version 1.25.1 - April 2021
* Changed:
+ Azure DevOps: Onboarding ADO tool made easy by enabling the customers to choose only specific pipelines to track
+ You may now set archive/purge conditions for the Inbound Events table to handle high volumes of DevOps data
* Fixed:
+ Azure DevOps: When job names under different stages are the same, artifact/package is not linked to task execution
+ Azure DevOps: For a release gate with manual only trigger on a stage, release pipeline creates two pipeline execution records
+ Artifact generation includes commits from different branch for failed executions in Multibranch pipeline
+ DevOps flow designer scripts should execute as ‘User who initiates session’ instead of ‘System User’
#### Version 1.24.0 - March 2021
* Changed:
+ Change request pipeline API changes: Set additional change request attributes when creating the change request from Jenkins and Azure DevOps pipelinesSet flag from pipeline so
ServiceNow DevOps will not close the change request
+ GitLab and Azure DevOps repository tags are now supported in ServiceNow DevOps
+ Can now process bulk commits from GitLab
+ 'version' is now an optional field in the plan payload
* Fixed:
+ Pipeline UI renders a blank page for pipeline that creates artifact version in the same stage as change
+ In a change request, user with only DevOps Viewer Role is able to see all commits in the system instead of commits included in the artifact
+ Change request is not created when commits have empty committer
+ Change request is not created if upstream stage is 'skipped'
+ For Azure DevOps and GitLab, reverted commits in a merge commit show in a change request's commits related list
#### Version 1.22.0 - January 2021
* Feature changes:
+ Automatically importing and categorizing GitLab JUnit tests during the pipeline execution is now supported.
* Fixes:
+ Large commits are now supported with Azure DevOps.
+ Jenkins pipeline under DevOps change resumes automatically after restart of Jenkins server.
+ Two pipeline execution records are created if change control is enabled on the first stage of a freestyle pipeline.
+ Inbound event generates error when processing workitem for ADO tool with a project that has a space in the name.
+ When multiple ADO pipelines (all with tests) are run in parallel, inbound events get stuck in waiting state with exceptions.
+ App Onboarding payload is not stored in the encrypted field. Inbound Stage completion notifications from Azure DevOps are not processed correctly resulting in a timeout.
+ Azure release gates reattempt use cases are failing with change receipt changes.
+ Jenkins global tool configuration username/password are stored as plain texts in config.xml.
+ Jenkins pipeline fails if pipeline has not been discovered.
#### Version 1.22.0 - January 2021
* New: Multiple work items for a commit are now supported and will be linked to the commit in ServiceNow DevOps. In addition:
+ The work item syntax in the commit message can be customized to reflect your organization's processes.
+ Selecting the work items through the Azure DevOps user interface when committing is now supported.
#### Version 1.21.0 - December 2020
* New:
+ You can now delete many DevOps objects such as Tools, Repositories, and Pipelines. See product documentation for full list and restrictions.
+ You can now obtain the change number created in a pipeline for further interaction with the change request from the pipeline.
* Removed:
+ The Configuration Item field on a tool has been removed.
+ Under Use Mid Server selection, the two fields (Mid Server Application, Mid Server Capability) have been removed.
#### Version 1.20.1 - January 2021
For the following fixes, install the Jenkins plugin for ServiceNow
DevOps (1.20.2).
* Fixed:
+ Security fix
+ If Pipeline has not been discovered, the Jenkins plugin behavior can fail
+ When Jenkins is restarted, deployments are resumed without change approval
#### Version 1.20.0 - November 2020
* New:
+ Change registration: Pipeline steps can now be configured to create change receipts, which includes all of the pipeline data, but does not require approval to proceed forward in the
pipeline.
+ Test tool improvements: JUnit and Selenium tests can now be auto-categorized and additional test types can be configured for auto-categorization.
+ Jenkins skipped stages: When stages are skipped, due to branch conditions, the Pipeline UI will not display them.
#### Version 1.19.1 - October 2020
* New:
+ DevOps Pipeline Steps are now autocreated as the Jenkins pipeline runs. You no longer need to manually create the Pipeline Steps in ServiceNow or configure the notifications in
Jenkins. Change is still configured manually on the desired steps in Jenkins and in ServiceNow DevOps.
+ DevOps has increased the data resiliency by adding retries to most tool communication from the ServiceNow flows. You can modify the retry configuration to match your needs.
#### Version 1.18.1 - December 2020
* Fixed: This release is a fix release. It fixes a compatibility issue with the change feature.
#### Version 1.18.0 - September 2020
* New:
+ Azure DevOps release pipeline support
- Includes support for the ServiceNow DevOps Release Gate extension or using the Invoke Rest API call as a pre-deployment Gate.
* Upgrade impacts and troubleshooting:
+ If you already have an ADO tool connection, you will have to update the ADO Release URL in the Connection & Credential Alias.
#### Version 1.17.0 - August 2020
* New: New lighter touch Azure DevOps integration removes the need to add start and end job notifications to ADO pipelines. Pipeline modifications are now only needed for pipeline artifact and
change.
* Fixed:
+ Added support for batch commits in GitLab notifications.
+ Corrected handling of Azure DevOps connection attempts made with invalid URL or credentials.
+ Corrected the pipeline execution start/end time issue in Azure DevOps.
#### Version 1.16.0 - July 2020
* New:
+ GitLab Coding Tool integration
- Discover repositories that are owned, a member of, or through keyword search
- Manual configuration of webhooks
+ GitLab Orchestration Tool integration
- Support for Basic Pipeline Types
- Manual configuration of webhooks
#### Version 1.14.0 - May 2020
* New: Support for historical Import of ADO Work Items.
* Fixed: Corrected issue for freestyle jobs under folders in Jenkins where upstream execution is not set for child jobs.
Note: This version of the app can only be installed on instances running New York or later.
| ---
title: DevOps Integrations release notes
description: Version history for the DevOps Integrations on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - DevOps release notes
---
# DevOps Integrations release notes
Version history for the DevOps Integrations on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.1.0 - August 2025
* New:
+ Import based evidence collection framework
+ Improve instance efficiency by skipping step-level pipeline processing for accelerated change management and evidence collection for GitHub and Azure DevOps (ADO) orchestration
tools.
#### Version 6.0.1 - May 2025
* New:
+ Bitbucket cloud tool integration with ServiceNow
- Integrate the Bitbucket Cloud coding tool with DevOps Change Velocity, enabling ServiceNow to connect, discover, import, and process real-time repository events.
+ DevOps Workspace UI for simplified creation of custom tool integration with planning, coding and orchestration capabilities
- An intuitive DevOps Workspace UI to integrate a new custom tool across capabilities with basic know how of ServiceNow has been added. It offers easy navigation to the ServiceNow AI Platform for defining transformer or adapter rules or integrate the ability to do so within the workspace wherever applicable and embeds necessary
documentation links and tooltips to bolster self-service.
* Changed:
+ Additional scans for DevOps Health Scan Content pack
- Additional set of proactive checks focused on problems that tend to occur before or after an upgrade along with catching configuration issues like plugin and version
incompatibilities or pipelines that chronically fail have been added.
+ Bitbucket Server and Data Center tool integration with ServiceNow
- Improved support for Bitbucket Server and Data Center by enabling Pull Request functionality.
+ Secure token for Rally Integration User
- Rally integration now supports a more secure integration user token, instead of basic auth for integration user, and is now consistent with the remaining planning tool
integrations.
#### Version 5.1.0 - February 2025
* New:
+ Harness tool integration with ServiceNow
- Integrate the Harness orchestration tool with DevOps Change Velocity. This integration enables you to connect, discover, import, process real-time events, and integrate
CI/CD with change in ServiceNow for Harness pipelines.
* Changed:
+ Simplified onboarding of orchestration tools that are not supported in the base system
- The simplified generic framework provides you an easy-to-use solution to integrate custom orchestration tools with ServiceNow DevOps Change Velocity, requiring minimal
knowledge of the platform. It reduces the complexity of integration by lowering the amount of custom coding needed and by simplifying the overall process for both
customers and partners. By streamlining the onboarding of new orchestration tools, the framework enables faster adoption, smoother scaling, and easier onboarding of
additional teams. This enables you to experience fewer integration challenges, speeding up the user adoption process and reducing friction during the transition. This
generic framework supports the integration of any orchestration tool not natively supported by ServiceNow in the base system.
+ Custom fields for planning tool integration
- Bring in additional custom fields for work items and thereby experience enhanced configurability of planning tools supported in the base system by DevOps Change
Velocity.
+ Enhanced lead time calculation
- Lead time calculation now considers Artifacts/Packages registered as part of Pipeline Execution and is calculated based on commits associated with it.
#### Version 5.0.0 - November 2024
* New:
+ OAuth 2.0 authentication for Azure DevOps (ADO)
- Use OAuth 2.0 authentication to connect your Azure DevOps tool with DevOps Change Velocity ensuring a more secure authentication method.
+ OAuth 2.0 authentication for Jira Cloud
- Use OAuth 2.0 authentication to connect your Jira Cloud tool with DevOps Change Velocity ensuring a more secure authentication method.
* Changed:
+ Generalized Docker container solution to support any orchestration tool
- Use the generalized and extensible Docker container solution to integrate any orchestration tool with DevOps Change Velocity for invoking pipeline actions like change
request creation and collecting relevant DevOps data without having to rely on tool-specific plugins or extensions.
+ Simplified onboarding of Planning tools that are not supported in the base system
- Integrate planning tools that are not supported in the base system by using transformer rules. GitLab Issues is now available as one of the planning tools and is built
leveraging this new approach, so you can discover plans, import work items, and configure webhooks for work items (issues) in GitLab.
+ Improved manual DevOps change creation experience by enabling the association of work items directly
- Add work items data in a manually created DevOps change request in Service Operations Workspace for ITSM.
#### Version 4.1.0 - August 2024
* Improved DevOps Integrations to support the following DevOps Change Velocity features:
+ Changed:
- Improved journey to full change automation using models.
- Support reruns with GitHub Action.
- Support API\_KEY for Jira Server.
- Persist branch details in pipeline execution to determine commits from artifacts and packages.
+ Removed:
- To make the Change - DevOps Implement flow of the DevOps model more suitable for DevOps changes, change tasks are no longer automatically created.
- The DevOps Change Request Minimal Automation Approval Flow and DevOps Change Request Advanced Automation Approval flows won't trigger for DevOps change requests whose
model is a base system DevOps change model (DevOpsorDevOpssimplified) to avoid conflicts and errors.
+ Note: For detailed information on the features, see the DevOps Change Velocity Release Notes.
#### Version 4.0.0 - May 2024
* New:
+ Custom orchestration tool integration support
- Integrate DevOps Change Velocity with any orchestration tool that is not supported inthe base system.
+ Improved onboarding error handling and guardrails
- View improved error messages which helps you find the root cause of a problem whileonboarding (connection, discover, configure, or import) a tool.
+ Change request creation with errors in DevOps data retrieval
- Enable change request creation even if there is an error in retrieving the DevOps datain a pipeline.
+ GitLab merge request / pull request support
- Manage GitLab pipelines pull requests for GitLab coding source from ServiceNow DevOps.
+ JFrog Artifactory support for GitHub Actions, Azure DevOps, and GitLab
- Import the artifact data published to JFrog Artifactory for GitHub Actions, Azure DevOps, and GitLab pipeline executions.
+ Multiple ServiceNow DevOps configurations in the same Jenkins instance
- Configure multiple ServiceNow DevOps connections in one Jenkins Server.
* Changed:
* + Jira Cloud support
- Onboard Jira Cloud to DevOps Change Velocity in addition to Jira On-premises.
+ GitLab Docker Container improvements
- Retrieve and update change request details associated with a GitLab pipeline and publish unit test results. Automatically updating the close code, based on the overall
pipeline execution status for simple GitLab pipelines is also supported.
#### Version 3.1.0 - February 2024
* New:
+ GitHub Issues integration
- GitHub now supports the Plan capability with GitHub Issues integration in addition to the code and orchestration capabilities. GitHub Issues of the repository can also be
discovered and linked with the GitHub commits and persisted in the ServiceNow DevOps CHG, which can be used for policy decisions of ServiceNow DevOps CHG
acceleration.
+ Supported various unit test types for GitHub Actions
- Automatically publish test results of various unit test tool reports like NUnit, pytest, jest, JUnit, XUnit without any custom API calls to publish to the ServiceNow
DevOps CHG.
+ Guided change automation experience
- Better in-product guidance is now provided on the various ways to leverage DevOps changes and how to easily adopt DevOps changes without complete disruption of your
change process. A stepper guides you to automate DevOps change creation. You can check the connection status of a tool while selecting a pipeline on the stepper and you
are also alerted before proceeding to the next step. Two new state transition flows: Change - DevOps - New and Change - DevOps Schedule, for DevOps change model are
introduced to move and track changes through these states. The DevOpsChangeRelationshipHelper script has been introduced to retrieve data associated with a change
request based on the specified relation type.
+ Handling of Azure DevOps and GitHub API rate limiting
- When Azure DevOps or GitHub API rate limits are exceeded, DevOps Change Velocity will defer processing of new events until GitHub throttling has subsided to handle large
volumes of data.
+ Support pagination in Discover import requests for pipelines, repos, plans for Azure DevOps and GitHub
- Data is now retrieved from 3rd party tools in batches (paginated way). This will help you to scale by onboarding many teams having large volumes of data.
- Removal of Connection Admin and Flow Designer roles for DevOps Admin & Tool Owner
* Visibility and editing capabilities of DevOps Admins and Tool Owners has been limited by removing the Flow Designer and Connection Admin roles for these
users.
+ Changes to artifacts and packages
- The overall experience with adoption, implementation, and error handling for artifacts and packages has been improved. The artifact and package registration API, for both
Jenkins and ADO, now provides clear messaging in the response regarding the status. Users can see if the artifact version is already present, staged, or created and can
also see the reason in case of a rejection. A clear message is available on the console along with a link to navigate to the artifact page. The DevOpsDPRHelper API now
takes pipeline executions as an input to get data on vulnerabilities, test results, and code coverage. The troubleshooting experience has been improved by the addition
of a description column that explains why an artifact version or package is pending. A new List module comprising of Artifact, Package, and Pending Packages lists has
been created to improve ease of access to this information in the DevOps Change Workspace.
+ GitLab notification processing improvements
- Scalability has been improved with seamless handling of GitLab events. Pre-filtering has been introduced on the inbound events to reduce the number of flow events and API
calls. Support for rate limit throttling has been enabled for both Discover and Import flows along with webhook events. GitLab sub flows such as GitLab CI Notification
has been re-designed to reduce interference in tracking the waiting state which has optimized the number of REST calls made to retrieve project information.
+ SonarQube Integration Changes
- SonarQube overall quality gate status for the scan summary is now supported and SonarQube integration with GitLab pipelines is also supported using ServiceNow DevOps
Gitlab Docker Container.
+ Removed: Github spoke dependency has been removed.
#### Version 3.0.0 - November 2023
* New:
+ Automatic updation of close code based on overall pipeline execution status
- The Change created from a pipeline is now automatically closed and updated with the closure notes, actual start/end time based on the overall pipeline completion status.
This is controlled by a configuration flag which can be passed in as the attribute in the CHG creation step or via the configuration in the pipeline level in DevOps
Change Velocity.
+ Tool connection and configuration status
- For Jenkins, GitHub, and Azure DevOps, the connection and configuration status indicators are updated. You can also easily test the tool connections. Overall Status of
the tool is now updated as Connected, Disconnected, Needs Attention, based on the status of Connection Status, Tool Credentials, Permissions Check, Webhook
Configuration Status.
+ GitHub Organization Support
- GitHub Organization is now supported with GitHub tool connected via basic auth or GitHub App using Authorization Code, with membership privileges updated accordingly in
GitHub tool. And GitHub App using JWT supports one organization per tool, but with multiple tool connections, multiple organizations can be supported.
+ Supported various unit test types for Azure DevOps (ADO)
- Automatically publish test results of various test tools reports like NUnit, pytest, jest, JUnit, XUnit without any custom API calls to publish to the DevOps CHG.
+ Pull Request (PR) / Merge Request support for Azure DevOps (ADO)
- ADO pull request pipeline executions are now tracked in DevOps Change Velocity and the following metadata is published to the CHG, Pull request ID, Commits, Origin
branch, Destination branch, Raised by, Approver, Comments, PR raised time, PR approved time, PR merged/closed time.
+ Handling of GitHub API rate limiting
- When GitHub API rate limits are exceeded, DevOps Change Velocity will defer processing of new events until GitHub throttling has subsided. This will increase overall
performance for large volumes of data.
+ Checkmarx support
- Connect Checkmarx that is integrated with your CI/CD pipelines to DevOps Change Velocity to retrieve security scan results. This helps you determine how vulnerable your
code is. Checkmarx scans that are configured on GitHub Actions, Jenkins, and Azure DevOps pipelines are supported in the base system. You can view the security scan
results either in the related list of a Change Request or the Task Execution of the pipeline in your ServiceNow instance or in the Pipeline UI. You can use security
results in defining change policies and conditions for change automation. Both Checkmarx One and Checkmarx SAST are supported.
+ Multimodel support> >changes
- Migrate all your existing pipelines to use models by using the DevOps Pipeline Migration to Change Models catalog. In addition, you can pass the change models by name
from your orchestration tool pipelines.
#### Version 2.0.0 - August 2023
New:
* New:
+ Security framework
- A new integration framework and data model has been added specifically for application security tools. It is an extensible framework that also allows you to create custom
integrations with any application security tools.
+ Veracode support
- Connect Veracode that is integrated with your CI/CD pipelines to DevOps Change Velocity to retrieve security scan results. This helps you determine how vulnerable your
code is. Veracode scans that are configured on GitHub Actions, Jenkins, and Azure DevOps pipelines are supported in the base system. You can view the security scan
results either in the related list of a Change Request or the Task Execution of the pipeline in your ServiceNow instance or in the Pipeline UI. You can use security
results in defining change policies and conditions for change automation.
+ Multimodal support
- Multimodal change is a new change management feature that allows better flexibility in defining change models or processes to reflect modern development practices. DevOps
supports this new feature using which you can create change models with states and rules that determine the transitions between the states to deliver "fit for purpose"
change models with a suite of succinct flows and flow actions built in Flow designer. With DevOps change models, change teams can now selectively transition to a wide
range of models that are fully optimized for their specific use cases
+ Secure token authentication for Integration user
- Azure DevOps, Jenkins, and GitHub Actions now support token-based authentication for the integration user. Jenkins supports both basic auth and token authentication to
make it compatible with DevOps Config.
+ Run commits for GitHub Actions and Azure DevOps
- Increase traceability by capturing the full list of run commits for a change in GitHub Actions and Azure DevOps.
+ Workspace changes for onboarding and insights
- This includes validating the installation of ServiceNow DevOps extension in Azure DevOps before configuring webhooks, automatically importing pipeline steps when going
through change automation setup, info icons for DevOps Insights widgets, and better visuals for flow and accelerate metric score widgets for DevOps Insights.
+ Logging CHG state transitions within orchestration tool and Policy Condition details
- Change information such as Change Number, State, Assignment Group, Approvers, Planned Start/End date is displayed in the console logs of Azure DevOps pipelines and GitHub
Action workflows, while the pipeline or workflow is pending change approval. The ServiceNow DevOps application is polled at regular intervals and if there is any
difference in the change information, it is logged directly in the console logs, thereby minimizing the hops to ServiceNow instance. The details of the Policy
Condition, which failed, are also logged in the console of the orchestration tool.
+ Get and update DevOps Change Request details
- Get and update change request details associated with an Azure DevOps pipeline and GitHub Action workflow, by using the ServiceNow DevOps extension from Azure DevOps and
GitHub Action marketplace. These extensions or custom actions can be used to get the change, update the change, and close the change as required, by passing in the
needed attributes.
+ GitHub Action Deployment Gates
- ServiceNow DevOps Change Velocity now supports GitHub Action Deployment Gates for its environments. By integrating this feature with ServiceNow DevOps, developers can
enforce quality gates on every deployment environment in GitHub Actions and get the change details from within the Deployment Protection Rule console logs of GitHub
Actions along with the progress of the change states as approved or rejected.
+ Configure webhooks manually
- You can now choose to configure webhooks manually rather than configuring it automatically from ServiceNow DevOps Change Velocity. You can use this feature to access the
token and sysid. Using this information, the tool admin within your organization can configure the webhooks manually. It is accessible only for DevOps Admin and Tool
owner roles.
+ ServiceNow DevOps connection and credential
- The initial setup of ServiceNow DevOps Change Velocity by ServiceNow Admins has been simplified. The task of setting up the integration user with basic auth credentials
is not required anymore. CreateDevOpsTool alias setup has been removed.
+ Optimal handling of ServiceNow DevOps events to improve performance
- ServiceNow DevOps will filter out ignorable events before they trigger a Flow execution. This will improve the performance of event handling and flow designer execution
bandwidth for significant events, thereby improving the overall response time. This also allows DevOps admins to add tool webhooks with a broader scope without
impacting system performance.
* Major fixes.
#### Version 1.38.0 - May 2023
Changes:
* Azure DevOps organization support
+ Connect a tool to Azure DevOps directly at the organizational level. Projects within the organization are discovered automatically. You can configure webhooks for multiple projects
at once and easily update credentials at the organization level. This removes the need to connect a tool per ADO project.
* Group access for tools and applications
+ Control access to tools and applications by adding user groups to the Maintained by field. Users belonging to the groups added can access only that tool or app, and can edit them
only if their roles allow it. A new role, DevOps tool owner, has been introduced. Users with this role can only connect tools and will not have access to additional DevOps admin
capabilities like system properties.
* Automatically retrieve pipeline steps when associating to an app
+ While associating a pipeline with an app, the pipeline steps are also retrieved during import. No longer a requirement to run a pipeline once for the steps to be mapped in ServiceNow
DevOps.
* Updated error messaging
+ Improved error messages are displayed in Inbound events and Import requests to help find the root cause of a problem for real-time notifications. Error messages identify relevant
active problems, highlight specific issues, and explain how to mitigate them.
* Credentials expiry notification
+ Admins and tool owners will be notified when tool credentials expire or are about to expire. They will be alerted through email, universal task, notification bell icon and a message
on the tool record. This prevents any loss of data.
* Last event received
+ Alert DevOps admins when events were being last received to caution them about any possible issue that might occur with their tool connection. The Last event received field in the
tool record will help in easily troubleshooting any connection issues. You can set the number of days to display warning or critical alerts in the Last event received field in the
tool record when events were not being received.
* Logging change status while pipeline is pending decision to resume execution
+ Change information such as, Change Number, State, Assignment Group, Approvers, Planned Start/End date is displayed in the console logs of Jenkins and GitHub Actions, while the
pipeline/workflow is pending for change approval. The ServiceNow DevOps application is polled at regular intervals and if there is any difference in the change information, it is
logged directly in the console logs, thereby minimizing the hops to ServiceNow instance.
Fixed:
* GitHub: The Discover action fails if an already discovered repository is deleted in GitHub.
* User with the "sn\_devops.viewer" role from DevOps Change is able to see the DevOps Config workspace link.
* SonarQube/SonarCloud: In a change request, the non-admin software quality summary record is overriden by next record instead of creating a new summary record.
* Change creation fails if data policies are present on change attributes.
* Unable to edit default view of the Change Request related list when DevOps Change Velocity is installed.
* Azure DevOps: When step type is not prod deploy, the Workitem and Commits related lists for change display incorrect entries.
* Jira: Duplicate workitems are created if an issue is updated immediately after creation.
* User with DevOps Viewer role cannot access KPI analytics for all Insights widgets in workspace.
* If a commit is processed in DevOps, deleted in DevOps and then re-commited from GitHub then committer details for the commit are not persisted.
* Incorrect # of tests displayed in Application activity last 30 days widget.
#### Version 1.37.0 - February 2023
* Changed
+ Improved error handling and guardrails: Improved error messages to help find the root cause of a problem while onboarding (connection, discover, configure, or import) a tool. Error
messages identify relevant active problems, highlight specific issues, and explain how to mitigate them.
+ DevOps Change Workspace changes:
- Streamlined initial system setup for ServiceNow admins, which includes status of setup, improved identification of scope needed to complete, ability to set new passwords
for account used for configurating credential alias, extra validation, and more.
- App Owner role expansion, which includes the ability to modify pipeline steps to assign application services or to set up change automation. App owners can also click
Discover for tools to associate any new objects needed for their DevOps application. Updated tool administration which includes the ability to easily update credentials
for every tool and check permissions for the given credentials.
+ Rally integration: Connect to the Broadcom Rally planning tool to import Rally planning objects such as epics, stories, bugs, and tasks into DevOps data as work items. The Rally
integration supports discovery of work items, configuring webhooks to send real-time data, and importing of historical data. Rally work items can be associated with commits used
for change request acceleration.
+ GitHub OAuth JWT authentication: Secure authentication of GitHub tool connection is now supported using OAuth JWT (Json Web Tokens). OAuth-JWT authentication using private key
generated in GitHub is now supported.
+ Get and update DevOps Change Request details: Get and update change request details associated with a Jenkins pipeline by running the snDevOpsGetChangeNumber and
snDevOpsUpdateChangeInfo scripts respectively in the Jenkins pipeline.
+ DevOps Accelerate Metrics: Now also shown in Digital Portfolio Management workspace by business application.
* Fixed
+ DevOps Insights 1.36 application adds ACLs, which hides the Business Service and Business Application CIs in the CMDB.
+ DevOps Subscription isn't adding the users with assigned role via an assignment group to the Participant table.
+ Owner field is not getting populated when app is created via app onboarding.
+ Jenkins Discover fails with large number of pipelines/jobs.
+ When pipeline name is same across tools (eg Gitlab, Jenkins), pipeline executions of one tool is mapped to another tool.
+ Branch details are missing for commit due to race condition when both tag and branch events get processed simultaneously.
+ The 'Do you wish to configure?' checkbox is missing on service portal during App on-boarding.
+ GitHub bulk commit processing persists more commits than required.
+ For an Azure DevOps (ADO) pipeline with only one stage and change receipt enabled, the CR gets created with Actual Start date greater than Actual End date.
+ Gitlab Discover populates only first 100 (value defined in the import.coding\_tool.repos.per\_page property) repos, pipelines.
+ CI class name 'Package' created from DevOps package conflicts with CMDB CI OS package.
#### Version 1.35.3 - September 2022
* New
+ Improved error messages to help you find the root cause of a problem while connecting to a tool. Error messages identify relevant active problems, highlight specific issues, and
explain how to mitigate them.
+ You can now specify a particular MID Server directly on the DevOps Change workspace page while connecting to a tool.
#### Version 1.35.0 - August 2022
GitHub Actions Integration:
* GitHub is a coding tool that is now updated to support the GitHub Actions orchestration capability in ServiceNow DevOps. You use the ServiceNow DevOps custom actions (published to the GitHub
Actions marketplace) to integrate GitHub Actions pipelines and GitHub Environments.
* To update the data model, GitHub Actions Integration requires that GitHub is connected, configured, and that pipelines are discovered. GitHub Actions workflows are paused and resumed using
custom actions
The following custom actions are published to the GitHub repository:
1. ServiceNow DevOps Change
2. ServiceNow DevOps Test Report
3. ServiceNow DevOps Sonar
4. ServiceNow DevOps Register Artifact
5. ServiceNow DevOps Register Package
Historical import and polling for Azure DevOps Artifacts:
* Import historical data for ADO artifacts by using the app-onboarding self-service catalog and periodic polling to fetch the data. The import framework helps onboard teams by fetching DevOps data
into the instance without having to edit the pipeline or configure webhooks. The imported data provides insights into the root causes for complete change traceability, which helps to identify
the root causes and areas of improvement.
Out-of-the-box change approval policy Risk Inputs and Reject Reasons:
* The base-system DevOps default change approval policy improves the change automation and approval policy. Policy conditions run against collected DevOps data to auto-reject, auto-approve, or
defer for manual approval. The data could be metrics on commits, code coverage, test results, sonar scan results, risk inputs, and so on. The change approval policy is configurable. To help
users quickly take corrective actions, rejection reasons are captured in the CHG work notes.
Jenkins snippet generator:
* The Jenkins plugin for ServiceNow DevOps can generate DevOps scripted pipeline steps. This helps developers to adopt ServiceNow DevOps features quickly and to modify pipelines easily.
#### Version 1.34.1 - May 2022
* Changed
+ Out of the box change approval policy: Out of the box (OOTB) DevOps default change approval policy is implemented to update the change automation and approval policy. With which, the
policy conditions are applied on the DevOps data collected to either auto-reject or auto-approve or defer for manual approval. The DevOps data could be metrics on commits, code
coverage, test results, sonar scan results, etc. The change approval policy is configurable.
+ Import historical data for DevOps tools - Azure DevOps: Import historical data for all capabilities (Code, Plan, and Orchestration) by using the app-onboarding self-service catalog
and periodic polling to fetch data. The import framework helps onboard teams by fetching DevOps data into the instance without having to edit the pipeline or configure webhooks.
The imported data provides insights into the root causes for complete change traceability. Starting with version 1.34, you can import the data and configure a polling mechanism for
Azure DevOps.
+ jFrog - Jenkins artifactory integration: Integrate Jenkins and jFrog Artifactory in ServiceNow DevOps and use this data for traceability and linking CI/CD pipelines in ServiceNow.
Associate the build pipelines (CI) with the artifacts built and published to jFrog, and associate the deploy pipelines (CD) with the packages downloaded from jFrog repositories to
deploy. Linking these CI/CD pipelines with the artifacts and associating those with the change creates the link from commit to artifacts built and deployed for change
traceability.
* Fixed
+ GitLab integration: Very large GitLab build numbers are saved as extreme big numbers in build\_number column of Task Execution table
+ Security bug
#### Version 1.33.1 - February 2022
* Changed
+ Change traceability
- Change traceability is a non-invasive way to utilize DevOps data to accelerate manual changes. This allows for quicker time to value on the path to full change
automation. With this release, you can associate either artifact versions, build numbers or a release version to a manually created change request that will pull in
DevOps data such as work items, commits and tests.
- The implementation does not require pipeline modifications to include ServiceNow DevOps change tasks. Thus, with the associated DevOps data, you have complete visibility
of what was deployed to production to accelerate your manual changes.
+ Support Import and Polling for JIRA, GitHub and Jenkins
- The import via app-onboarding self-service catalog and periodical Polling to fetch data for all capabilities (Code, Plan and Orchestration) will help you to onboard teams
easily by quickly getting DevOps data into ServiceNow without having to edit the pipeline or configure webhooks. The imported data will provide you the insights into
the root causes for complete change traceability. This release will cover the importing framework for JIRA, GitHub and Jenkins and configurable polling mechanism.
- The following app spoke dependencies are added to support the feature
* Jenkins V2 Spoke – 1.1.2
* Jira Spoke – 3.1.1
* GitHub Spoke – 2.2.2
+ System Health Dashboard & Notifications
- The system health dashboard provides a way to monitor or troubleshoot the data that is coming in from your connected DevOps tools to ServiceNow DevOps. This is a way for
DevOps admins to have better visibility into the inbound events processing data received from various tools which have been configured in DevOps. There’s also an easy
way to check the latest status of the tool connectivity.
- Email notifications can be sent to a group that will provide weekly information on key stats such as pipeline executions, change requests, and inbound event data. This
allows DevOps admins to be proactively notified if there are any possible changes to the overall help of their DevOps system.
* Fixed
+ Azure DevOps
- If multiple commits are processed at the same millisecond, duplicate repositories are created
- ADO tool created saves credentials in clear text
+ GitLab notifications are stuck in waiting and error state when midserver is intermittently up and down
+ Pipeline UI is not loading for pipelines having large number of pipeline executions
+ DevOps relationship rules are executed for change requests with non-DevOps category
+ Artifact registration fails for Free style job after upgrade to 1.32
+ Security bug
#### Version 1.32.0 - November 2021
* New
+ Jenkins Support for parallel stages: ServiceNow DevOps will now track stages that run in parallel/nested in Jenkins pipelines. The parallel stages will be rendered accurately in the
Pipeline User Interface, and automated Change Requests will only get created once parallel stages preceding it are complete.
+ Azure DevOps: Bulk Processing feature enabled for ADO tool's Orchestration Capability to optimize the processing of events.
+ Table Archiving Policies
- Archive Rules added to auto archive data which is older than 9 months (configurable, can be configured for all archive rules using one property).
- Destroy Rules are added which will purge the archived data older than 3 years.
- Above Archive and Destroy Rules are applied to tables consisting of data – PipelineExecution, StepExecution, TaskExecution and all related tables.
* Fixed
+ Agile Development 2.0: When user with scrum\_product\_owner and scrum\_story\_creator roles creates a user story, the corresponding work item is not created in DevOps.
+ Jenkins: Multibranch pipelines with BitBucket configuration has task execution value as empty Pipeline executions are created even though Track is NOT enabled for multibranch
pipeline and nested pipeline After recreating Jenkins tool, inbound events are created even though pipelines are not discovered or tracked.
+ Azure DevOps: For custom project (not Agile project): When ADO work item is deleted, inbound event errors with error code 400 thereby not updating corresponding DevOps workitem’s
state to Deleted.
+ Change Receipt flag for a pipeline step record is not updated when app-onboarding payload is posted
#### Version 1.31.0 - October 2021
* New
+ Support for parallel stages in Azure DevOps
- ServiceNow DevOps will now track stages that run in parallel in Azure DevOps Release pipelines. The parallel stages will be rendered accurately in the Pipeline User
Interface, and automated Change Requests will only get created once parallel stages preceding it are complete.
- Note: Support for parallel stages is limited to Azure DevOps Release pipelines; Build pipelines will continue to be tracked and rendered in serial in ServiceNow
DevOps.
+ Return Change Request Number in Jenkins
- When a Jenkins job or pipeline is configured for Change Control, this feature will cause the Change Number for the newly-created change to be output to the build log
file. This information helps the pipeline owner understand why their pipeline is paused and allows them to follow up on the change status if desired. The log output is
informational only, and the existing changeInfo is recommended for programmatically retrieving details and status information for a pending DevOps Change Request.
+ Support for Azure DevOps legacy URLs
- ServiceNow DevOps now supports use of the legacy (visualstudio.com) URL in Azure DevOps projects. The legacy URL may now be used interchangeably with the new (azure.com)
URL.
#### Version 1.30.0 - September 2021
* New
+ Restart stages for Azure DevOps: Support pipeline and stage/step restarts that enables you to trace the information correctly as the pipeline run is the same
+ GitLab OAuth: Support OAuth as it is more secure than basic auth to prevent malicious actions and unwarranted visibility
* Fixed
+ Jenkins plug-in for ServiceNow DevOps
- Security vulnerabilities related to Jenkins plugin dependencies. (Note: Starting with DevOps 1.30, the minimum base version of Jenkins server must be 2.204.6 to fix the
vulnerabilities)
- Notification stuck in waiting state for multibranch pipelines that have a branch name with special characters (for example, scratch/dev!@@&mybranch)
+ Azure DevOps
- Build pipeline: Artifact versions are not displayed in Change Request related list when both package and change are created in same stage.
- The Committed at field is changed when tag is created to a historic commit
- Release pipeline executions create package with same name on each run
- Performance issues on DevOps pipeline execution, test summary and callback tables.
- Intermittently, duplicate work items are created in DevOps when work item is created from Agile 2.0 ServiceNow plugin.
- Test results not seen in deploy pipeline when generated from multiple build pipelines.
* Changed: Starting with DevOps 1.30, the minimum base version of Jenkins server must be 2.204.6 to fix the vulnerabilities.
#### Version 1.29.0 - August 2021
* Feature changes:
+ Jenkins plug-in for ServiceNow DevOps
- Plugin from Jenkins Marketplace: Easy onboarding by directly installing from the Jenkins Marketplace. Mainly to remove ALL friction for dev teams to be able to
self-onboard and use the solution
- Improved log levels: Logger is key to diagnose or debug a problem. However, turning on excessive logging can rapidly flood your system and terminate the servers. Dev
teams will now have the ability to set the log levels as desired to trace out the exact root cause of a problem
- Reducing Excessive pipeline info call: To reduce the number of calls from Jenkins to ServiceNow to know whether a pipeline is being tracked or not every time a Jenkins
build is triggered, a new flag “Force Tracking Check” has been introduced in Jenkins configuration. When this is disabled, a file with the pipeline tracking and testing
info is created which will be used to determine to know what pipelines are tracked on ServiceNow to send notifications. Whenever a pipeline tracking flag or test info
is updated on ServiceNow application by user, ServiceNow will make a POST REST API call to Jenkins to update the pipeline tracking file
+ Change request on Categorization: When a Change Request is automatically created, it has Category=DevOps. The category values you have today denotes a type of change, like Hardware,
Software, Network, etc. whereas “DevOps” value is more like the source of change. There could be instances where a change is sourced by DevOps and is of type Hardware or Software.
In addition, already the Category list could be used for a different purpose and use values like, e.g. non-Production, etc. DevOps team will now have the ability to uniquely
identify that a change record is a “DevOps Change Record”.
+ Improved performance of Inbound Event processing throughput
* Fixes:
+ ADO Pipeline and task executions are appearing when tracking specific pipeline at tool level, but track is not enabled for pipeline
+ Change request auto approve and reject comments are not set in the sysapproval\_approver table record
* Jenkins plug-in for ServiceNow DevOps: 1.29
#### Version 1.28.0 - July 2021
* New:
+ Inbound events erroring with certain exception types will be automatically retried by a scheduled job. The exception types, retry count and age of errored inbound events to process
are configurable in DevOps properties
+ Jenkins Integration Improved security, you can now use API key to create to Jenkins tool in ServiceNow DevOps The change request rejected/cancelled reason is sent back to the
respective Jenkins pipeline so that you will know why the change was rejected/cancelled.
* Fixed:
+ Code push and tag push events fail for an empty commit that does not have any file changes
+ GitHub: Error 404 - Import is not working at Repo level - When tool url has trailing '/' Artifact is not linked to task execution when pipeline name contains the branch name
+ GitHub Enterprise - Unable to configure a repository due to incorrect webHookResourcePath Layout of pipeline UI page is broken in IE11 Jenkins Multibranch pipeline events stuck in
Waiting state when branch name has '/' and has Junit tests Multibranch pipeline with a space doesn't work
+ Azure DevOps:
- DevOps plan import request for Azure DevOps fails with big backlog (for example, >2000 workitems)
- Notification Inbound fails for a release that include an Azure Artifact
- When the credentials change/expire after the tool is created, state of import requests for Discover action are success instead of error In a single pipeline execution,
the revert commit is persisted prior to the original commit thereby not removing the revert commit from the Run Commits
+ Jenkins plug-in for ServiceNow DevOps: 1.28
#### Version 1.27.0 - June 2021
* Changed:
+ Software quality framework: Updated data model specifically for code quality and security tools. An extensible framework that allows anyone to create custom integrations to any Code
Quality and Security tools.
+ SonarQube support: OOTB support for Azure DevOps and Jenkins. Whenever there is a scan triggered from the pipeline, the scan results are captured in ServiceNow DevOps that is needed
to determine change risk
+ Allow change fields to be set via the API. This overrides any step configurations previously set. The current functionality stays intact with the only difference being that fields
can now be set from the API.
+ Jenkins plug-in for ServiceNow DevOps: 1.27
* Fixed:
+ Race condition causing incorrect DevOps Inbound Event waiting reason and incomplete pipeline executions
+ DevOps change creation fails with legacy change management plugin
+ When GitHub pusher email is empty, Committer & Committer Email are not populated in DevOps
+ For BitBucket, DevOps tag updates are not processed
#### Version 1.26.1 - May 2021
* Changed:
+ Dynamically create connection aliases (under a parent alias) which avoids the need for a System Admin to create connection aliases separately when creating the DevOps tool. This
feature uses the platform "Child Aliases" feature and is available from Paris. DevOps application ships with parent aliases and corresponding configuration templates (Basic Auth,
API Key and OAuth - Authorization Code) which can then be used to create connection and credential under the created child alias.
* Fixed:
+ Pipeline UI is broken when all task executions are skipped
+ Test tool integration expects the toolID in the query parameters to be an orchestration tool id DevOps tag updates are not processed
+ There is no default handling for unsupported azure states like SucceededWithIssues Filter the commit api to fetch only commits for Jenkins
+ Branch info not getting updated for commits on code merge
* Plugin and extensions compatibility:
+ Jenkins plug-in for ServiceNow DevOps (1.24.0) https://marketplace.visualstudio.com/items?itemName=ServiceNow.vss-services-servicenow-devops Version: 1.24.0
#### Version 1.25.1 - April 2021
* Changed:
+ Azure DevOps: Onboarding ADO tool made easy by enabling the customers to choose only specific pipelines to track
+ You may now set archive/purge conditions for the Inbound Events table to handle high volumes of DevOps data
* Fixed:
+ Azure DevOps: When job names under different stages are the same, artifact/package is not linked to task execution
+ Azure DevOps: For a release gate with manual only trigger on a stage, release pipeline creates two pipeline execution records
+ Artifact generation includes commits from different branch for failed executions in Multibranch pipeline
+ DevOps flow designer scripts should execute as ‘User who initiates session’ instead of ‘System User’
#### Version 1.24.0 - March 2021
* Changed:
+ Change request pipeline API changes: Set additional change request attributes when creating the change request from Jenkins and Azure DevOps pipelinesSet flag from pipeline so
ServiceNow DevOps will not close the change request
+ GitLab and Azure DevOps repository tags are now supported in ServiceNow DevOps
+ Can now process bulk commits from GitLab
+ 'version' is now an optional field in the plan payload
* Fixed:
+ Pipeline UI renders a blank page for pipeline that creates artifact version in the same stage as change
+ In a change request, user with only DevOps Viewer Role is able to see all commits in the system instead of commits included in the artifact
+ Change request is not created when commits have empty committer
+ Change request is not created if upstream stage is 'skipped'
+ For Azure DevOps and GitLab, reverted commits in a merge commit show in a change request's commits related list
#### Version 1.22.0 - January 2021
* Feature changes:
+ Automatically importing and categorizing GitLab JUnit tests during the pipeline execution is now supported.
* Fixes:
+ Large commits are now supported with Azure DevOps.
+ Jenkins pipeline under DevOps change resumes automatically after restart of Jenkins server.
+ Two pipeline execution records are created if change control is enabled on the first stage of a freestyle pipeline.
+ Inbound event generates error when processing workitem for ADO tool with a project that has a space in the name.
+ When multiple ADO pipelines (all with tests) are run in parallel, inbound events get stuck in waiting state with exceptions.
+ App Onboarding payload is not stored in the encrypted field. Inbound Stage completion notifications from Azure DevOps are not processed correctly resulting in a timeout.
+ Azure release gates reattempt use cases are failing with change receipt changes.
+ Jenkins global tool configuration username/password are stored as plain texts in config.xml.
+ Jenkins pipeline fails if pipeline has not been discovered.
#### Version 1.22.0 - January 2021
* New: Multiple work items for a commit are now supported and will be linked to the commit in ServiceNow DevOps. In addition:
+ The work item syntax in the commit message can be customized to reflect your organization's processes.
+ Selecting the work items through the Azure DevOps user interface when committing is now supported.
#### Version 1.21.0 - December 2020
* New:
+ You can now delete many DevOps objects such as Tools, Repositories, and Pipelines. See product documentation for full list and restrictions.
+ You can now obtain the change number created in a pipeline for further interaction with the change request from the pipeline.
* Removed:
+ The Configuration Item field on a tool has been removed.
+ Under Use Mid Server selection, the two fields (Mid Server Application, Mid Server Capability) have been removed.
#### Version 1.20.1 - January 2021
For the following fixes, install the Jenkins plugin for ServiceNow
DevOps (1.20.2).
* Fixed:
+ Security fix
+ If Pipeline has not been discovered, the Jenkins plugin behavior can fail
+ When Jenkins is restarted, deployments are resumed without change approval
#### Version 1.20.0 - November 2020
* New:
+ Change registration: Pipeline steps can now be configured to create change receipts, which includes all of the pipeline data, but does not require approval to proceed forward in the
pipeline.
+ Test tool improvements: JUnit and Selenium tests can now be auto-categorized and additional test types can be configured for auto-categorization.
+ Jenkins skipped stages: When stages are skipped, due to branch conditions, the Pipeline UI will not display them.
#### Version 1.19.1 - October 2020
* New:
+ DevOps Pipeline Steps are now autocreated as the Jenkins pipeline runs. You no longer need to manually create the Pipeline Steps in ServiceNow or configure the notifications in
Jenkins. Change is still configured manually on the desired steps in Jenkins and in ServiceNow DevOps.
+ DevOps has increased the data resiliency by adding retries to most tool communication from the ServiceNow flows. You can modify the retry configuration to match your needs.
#### Version 1.18.1 - December 2020
* Fixed: This release is a fix release. It fixes a compatibility issue with the change feature.
#### Version 1.18.0 - September 2020
* New:
+ Azure DevOps release pipeline support
- Includes support for the ServiceNow DevOps Release Gate extension or using the Invoke Rest API call as a pre-deployment Gate.
* Upgrade impacts and troubleshooting:
+ If you already have an ADO tool connection, you will have to update the ADO Release URL in the Connection & Credential Alias.
#### Version 1.17.0 - August 2020
* New: New lighter touch Azure DevOps integration removes the need to add start and end job notifications to ADO pipelines. Pipeline modifications are now only needed for pipeline artifact and
change.
* Fixed:
+ Added support for batch commits in GitLab notifications.
+ Corrected handling of Azure DevOps connection attempts made with invalid URL or credentials.
+ Corrected the pipeline execution start/end time issue in Azure DevOps.
#### Version 1.16.0 - July 2020
* New:
+ GitLab Coding Tool integration
- Discover repositories that are owned, a member of, or through keyword search
- Manual configuration of webhooks
+ GitLab Orchestration Tool integration
- Support for Basic Pipeline Types
- Manual configuration of webhooks
#### Version 1.14.0 - May 2020
* New: Support for historical Import of ADO Work Items.
* Fixed: Corrected issue for freestyle jobs under folders in Jenkins where upstream execution is not set for child jobs.
Note: This version of the app can only be installed on instances running New York or later.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-pipeline.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-pipeline.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/dev-ops/store-rn-devops-pipeline.html | DevOps Pipeline release notes | Version history for the ITSM DevOps Pipeline application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - DevOps release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-pipeline.html" id="bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-pipeline.html"><body id="store-rn-devops-pipeline"><main role="main"><article role="article" class="dita" id="store-rn-devops-pipeline" aria-labelledby="title_store-rn-devops-pipeline">
<h1 class="title topictitle1" id="title_store-rn-devops-pipeline">DevOps Pipeline release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ITSM DevOps Pipeline application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-devops-pipeline__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d141079e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 21.0.5 - August 2022</dt>
<dd class="dd" id="store-rn-devops-pipeline__latest-store-rn-devops-pipeline"><ul class="ul" id="store-rn-devops-pipeline__ul_sqx_53b_mxb">
<li class="li">When the new DevOps Change Velocity app is installed, both DevOps Data Workspace and DevOps Insights are installed as dependencies. Starting with release 1.31, whether you are upgrading an existing ServiceNow DevOps
version or installing it new, please install the DevOps Change Velocity app. DevOps Change Velocity simplifies and streamlines your DevOps install experience.</li>
<li class="li">Companies are turning to DevOps to speed up product delivery and innovation without compromising on quality. DevOps is integral to delivering differentiation, improving customer responsiveness, and building on your
competitive advantage.</li>
<li class="li">ServiceNow DevOps is built on a powerful data model that connects your DevOps toolchain to the work and data already in the platform. One of several valuable outcomes is the ability to accelerate changes while
ensuring effective and transparent risk management. This can make change management transparent to developers, improving their experience and helping to make them more productive by allowing them to stay in their
preferred tools.</li>
<li class="li">This connected value stream supports the software factory in other ways like collecting, creating, and sharing insights through tailored dashboards. You have a complete chain from what is happening in production to
the initial ideation or issue that caused a developer to start work. Code delivery becomes more reliable even with rapid iterations and, if incidents do arise, they can be resolved more quickly.</li>
</ul></dd>
</dl>
</section>
</div>
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} | # DevOps Pipeline release notes
Version history for the ITSM DevOps Pipeline application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.5 - August 2022
* When the new DevOps Change Velocity app is installed, both DevOps Data Workspace and DevOps Insights are installed as dependencies. Starting with release 1.31, whether you are upgrading an existing ServiceNow DevOps
version or installing it new, please install the DevOps Change Velocity app. DevOps Change Velocity simplifies and streamlines your DevOps install experience.
* Companies are turning to DevOps to speed up product delivery and innovation without compromising on quality. DevOps is integral to delivering differentiation, improving customer responsiveness, and building on your
competitive advantage.
* ServiceNow DevOps is built on a powerful data model that connects your DevOps toolchain to the work and data already in the platform. One of several valuable outcomes is the ability to accelerate changes while
ensuring effective and transparent risk management. This can make change management transparent to developers, improving their experience and helping to make them more productive by allowing them to stay in their
preferred tools.
* This connected value stream supports the software factory in other ways like collecting, creating, and sharing insights through tailored dashboards. You have a complete chain from what is happening in production to
the initial ideation or issue that caused a developer to start work. Code delivery becomes more reliable even with rapid iterations and, if incidents do arise, they can be resolved more quickly.
| ---
title: DevOps Pipeline release notes
description: Version history for the ITSM DevOps Pipeline application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - DevOps release notes
---
# DevOps Pipeline release notes
Version history for the ITSM DevOps Pipeline application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 21.0.5 - August 2022
* When the new DevOps Change Velocity app is installed, both DevOps Data Workspace and DevOps Insights are installed as dependencies. Starting with release 1.31, whether you are upgrading an existing ServiceNow DevOps
version or installing it new, please install the DevOps Change Velocity app. DevOps Change Velocity simplifies and streamlines your DevOps install experience.
* Companies are turning to DevOps to speed up product delivery and innovation without compromising on quality. DevOps is integral to delivering differentiation, improving customer responsiveness, and building on your
competitive advantage.
* ServiceNow DevOps is built on a powerful data model that connects your DevOps toolchain to the work and data already in the platform. One of several valuable outcomes is the ability to accelerate changes while
ensuring effective and transparent risk management. This can make change management transparent to developers, improving their experience and helping to make them more productive by allowing them to stay in their
preferred tools.
* This connected value stream supports the software factory in other ways like collecting, creating, and sharing insights through tailored dashboards. You have a complete chain from what is happening in production to
the initial ideation or issue that caused a developer to start work. Code delivery becomes more reliable even with rapid iterations and, if incidents do arise, they can be resolved more quickly.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-vulnerability-integrations.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-vulnerability-integrations.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/dev-ops/store-rn-devops-vulnerability-integrations.html | DevOps Vulnerability Integrations release notes | Version history for the DevOps Vulnerability Integrations on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - DevOps release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-vulnerability-integrations.html" id="bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-vulnerability-integrations.html"><body id="store-rn-devops-vulnerability-integrations"><main role="main"><article role="article" class="dita" id="store-rn-devops-vulnerability-integrations" aria-labelledby="title_store-rn-devops-vulnerability-integrations">
<h1 class="title topictitle1" id="title_store-rn-devops-vulnerability-integrations"><span class="ph">DevOps</span> Vulnerability Integrations release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">DevOps</span> Vulnerability Integrations on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-devops-vulnerability-integrations__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d372631e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 6.1.0 - August 2025</dt>
<dd class="dd">Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in related DevOps applications.</dd>
<dt class="dt dlterm">Version 6.0.0 - May 2025</dt>
<dd class="dd" id="store-rn-devops-vulnerability-integrations__latest-store-rn-devops-vulnerability-integrations">Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in related DevOps applications.</dd>
<dt class="dt dlterm">Version 5.1.0 - February 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-vulnerability-integrations__ul_mhj_s4w_c2c">
<li class="li">New:<ul class="ul" id="store-rn-devops-vulnerability-integrations__ul_jy3_t4w_c2c">
<li class="li">Harness tool integration with ServiceNow<ul class="ul" id="store-rn-devops-vulnerability-integrations__ul_tzl_t4w_c2c">
<li class="li">Integrate the Harness orchestration tool with DevOps Change Velocity. This integration enables ServiceNow to connect, discover, import, process real-time events, and integrate CI/CD with change in ServiceNow for
Harness pipelines</li>
</ul></li>
</ul></li>
<li class="li">Fixed: Bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.0 - November 2024</dt>
<dd class="dd">Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in related DevOps applications.</dd>
<dt class="dt dlterm">Version 4.1.0 - August 2024</dt>
<dd class="dd">Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in the related DevOps applications.</dd>
<dt class="dt dlterm">Version 4.0.0 - May 2024</dt>
<dd class="dd">Fixed: Issues related to security tool not being grouped correctly in the Tools module has been resolved.</dd>
<dt class="dt dlterm">Version 3.1.0 - February 2024</dt>
<dd class="dd">New: Localization framework improvements.</dd>
<dt class="dt dlterm">Version 3.0.0 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-devops-vulnerability-integrations__ul_f4d_gbf_2zb">
<li class="li">Checkmarx support<ul class="ul" id="store-rn-devops-vulnerability-integrations__ul_tjg_gbf_2zb">
<li class="li">Connect Checkmarx that is integrated with your CI/CD pipelines to DevOps Change Velocity to retrieve security scan results. This helps you determine how vulnerable your code is. Checkmarx scans that are configured
on GitHub Actions, Jenkins, and Azure DevOps pipelines are supported in the base system. You can view the security scan results either in the related list of a Change Request or in the Pipeline UI in your ServiceNow
Instance. You can use security results in defining change policies and conditions for change automation. Both Checkmarx One and Checkmarx SAST are supported.</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.0 - August 2023</dt>
<dd class="dd">DevOps Vulnerability Integrations is an additional feature set that is available for ITSM Pro customers. You need to install this application separately besides installing
DevOps Change Velocity. It helps you to connect your security tools to DevOps Change Velocity. It enables you to retrieve application vulnerabilities found during Dynamic Application Security Testing (DAST) or Static Application
Security Testing (SAST) or Software Composition Analysis (SCA) scanning. These vulnerabilities are generally identified by third-party systems such as Veracode or other application vulnerability scanners that are available as
out-of-the-box integrations for you to use.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-vulnerability-integrations.html\" id=\"bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-vulnerability-integrations.html\"><body id=\"store-rn-devops-vulnerability-integrations\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-devops-vulnerability-integrations\" aria-labelledby=\"title_store-rn-devops-vulnerability-integrations\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-devops-vulnerability-integrations\"><span class=\"ph\">DevOps</span> Vulnerability Integrations release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">DevOps</span> Vulnerability Integrations on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-devops-vulnerability-integrations__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d372631e61\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 6.1.0 - August 2025</dt>\n <dd class=\"dd\">Changed: No code updates were made in this release. 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The release number has been updated to maintain consistency with changes in the related DevOps applications.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - May 2024</dt>\n <dd class=\"dd\">Fixed: Issues related to security tool not being grouped correctly in the Tools module has been resolved.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - February 2024</dt>\n <dd class=\"dd\">New: Localization framework improvements.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - November 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops-vulnerability-integrations__ul_f4d_gbf_2zb\">\n <li class=\"li\">Checkmarx support<ul class=\"ul\" id=\"store-rn-devops-vulnerability-integrations__ul_tjg_gbf_2zb\">\n <li class=\"li\">Connect Checkmarx that is integrated with your CI/CD pipelines to DevOps Change Velocity to retrieve security scan results. This helps you determine how vulnerable your code is. 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It enables you to retrieve application vulnerabilities found during Dynamic Application Security Testing (DAST) or Static Application\n Security Testing (SAST) or Software Composition Analysis (SCA) scanning. These vulnerabilities are generally identified by third-party systems such as Veracode or other application vulnerability scanners that are available as\n out-of-the-box integrations for you to use.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # DevOps Vulnerability Integrations release notes
Version history for the DevOps Vulnerability Integrations on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.1.0 - August 2025
Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in related DevOps applications.
#### Version 6.0.0 - May 2025
Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in related DevOps applications.
#### Version 5.1.0 - February 2025
* New:
+ Harness tool integration with ServiceNow
- Integrate the Harness orchestration tool with DevOps Change Velocity. This integration enables ServiceNow to connect, discover, import, process real-time events, and integrate CI/CD with change in ServiceNow for
Harness pipelines
* Fixed: Bug fixes
#### Version 5.0.0 - November 2024
Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in related DevOps applications.
#### Version 4.1.0 - August 2024
Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in the related DevOps applications.
#### Version 4.0.0 - May 2024
Fixed: Issues related to security tool not being grouped correctly in the Tools module has been resolved.
#### Version 3.1.0 - February 2024
New: Localization framework improvements.
#### Version 3.0.0 - November 2023
* New:
+ Checkmarx support
- Connect Checkmarx that is integrated with your CI/CD pipelines to DevOps Change Velocity to retrieve security scan results. This helps you determine how vulnerable your code is. Checkmarx scans that are configured
on GitHub Actions, Jenkins, and Azure DevOps pipelines are supported in the base system. You can view the security scan results either in the related list of a Change Request or in the Pipeline UI in your ServiceNow
Instance. You can use security results in defining change policies and conditions for change automation. Both Checkmarx One and Checkmarx SAST are supported.
#### Version 2.0.0 - August 2023
DevOps Vulnerability Integrations is an additional feature set that is available for ITSM Pro customers. You need to install this application separately besides installing
DevOps Change Velocity. It helps you to connect your security tools to DevOps Change Velocity. It enables you to retrieve application vulnerabilities found during Dynamic Application Security Testing (DAST) or Static Application
Security Testing (SAST) or Software Composition Analysis (SCA) scanning. These vulnerabilities are generally identified by third-party systems such as Veracode or other application vulnerability scanners that are available as
out-of-the-box integrations for you to use.
| ---
title: DevOps Vulnerability Integrations release notes
description: Version history for the DevOps Vulnerability Integrations on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - DevOps release notes
---
# DevOps Vulnerability Integrations release notes
Version history for the DevOps Vulnerability Integrations on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.1.0 - August 2025
Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in related DevOps applications.
#### Version 6.0.0 - May 2025
Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in related DevOps applications.
#### Version 5.1.0 - February 2025
* New:
+ Harness tool integration with ServiceNow
- Integrate the Harness orchestration tool with DevOps Change Velocity. This integration enables ServiceNow to connect, discover, import, process real-time events, and integrate CI/CD with change in ServiceNow for
Harness pipelines
* Fixed: Bug fixes
#### Version 5.0.0 - November 2024
Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in related DevOps applications.
#### Version 4.1.0 - August 2024
Changed: No code updates were made in this release. The release number has been updated to maintain consistency with changes in the related DevOps applications.
#### Version 4.0.0 - May 2024
Fixed: Issues related to security tool not being grouped correctly in the Tools module has been resolved.
#### Version 3.1.0 - February 2024
New: Localization framework improvements.
#### Version 3.0.0 - November 2023
* New:
+ Checkmarx support
- Connect Checkmarx that is integrated with your CI/CD pipelines to DevOps Change Velocity to retrieve security scan results. This helps you determine how vulnerable your code is. Checkmarx scans that are configured
on GitHub Actions, Jenkins, and Azure DevOps pipelines are supported in the base system. You can view the security scan results either in the related list of a Change Request or in the Pipeline UI in your ServiceNow
Instance. You can use security results in defining change policies and conditions for change automation. Both Checkmarx One and Checkmarx SAST are supported.
#### Version 2.0.0 - August 2023
DevOps Vulnerability Integrations is an additional feature set that is available for ITSM Pro customers. You need to install this application separately besides installing
DevOps Change Velocity. It helps you to connect your security tools to DevOps Change Velocity. It enables you to retrieve application vulnerabilities found during Dynamic Application Security Testing (DAST) or Static Application
Security Testing (SAST) or Software Composition Analysis (SCA) scanning. These vulnerabilities are generally identified by third-party systems such as Veracode or other application vulnerability scanners that are available as
out-of-the-box integrations for you to use.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-workspace.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops-workspace.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/dev-ops/store-rn-devops-workspace.html | DevOps Workspace release notes | Version history for the ITSM DevOps Workspace application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - DevOps release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-workspace.html" id="bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-workspace.html"><body id="store-rn-devops-workspace"><main role="main"><article role="article" class="dita" id="store-rn-devops-workspace" aria-labelledby="title_store-rn-devops-workspace">
<h1 class="title topictitle1" id="title_store-rn-devops-workspace"><span class="ph">DevOps</span> Workspace release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ITSM</span>
<span class="ph">DevOps</span> Workspace application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-devops-workspace__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d313387e66" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 6.1.0 - August 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-workspace__ul_inp_sjv_zfc">
<li class="li">New:<ul class="ul" id="store-rn-devops-workspace__ul_qyd_tjv_zfc">
<li class="li">Import based evidence collection framework</li>
<li class="li">Improve instance efficiency by skipping step-level pipeline processing for accelerated change management and evidence collection for GitHub and Azure DevOps (ADO) orchestration tools.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 6.0.0 - May 2025</dt>
<dd class="dd" id="store-rn-devops-workspace__latest-store-rn-devops-workspace">
<ul class="ul" id="store-rn-devops-workspace__ul_wry_scd_1fc">
<li class="li">New:<ul class="ul" id="store-rn-devops-workspace__ul_ynp_5cd_1fc">
<li class="li">Bitbucket cloud tool integration with ServiceNow.</li>
<li class="li">Integrate the Bitbucket Cloud coding tool with DevOps Change Velocity, enabling ServiceNow to connect, discover, import, and process real-time repository events.</li>
<li class="li">DevOps Workspace UI for simplified creation of custom tool integration with planning, coding and orchestration capabilities</li>
<li class="li">An intuitive DevOps Workspace UI to integrate a new custom tool across capabilities with basic know how of ServiceNow has been added. It offers easy navigation to the <span class="ph">ServiceNow AI Platform</span> for defining transformer or adapter rules or integrate the ability to do so within the workspace wherever applicable and embeds necessary documentation links and tooltips to bolster
self-service.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.1.0 - February 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-workspace__ul_pr3_v4w_c2c">
<li class="li">New:<ul class="ul" id="store-rn-devops-workspace__ul_h3l_z4w_c2c">
<li class="li">Support for proactive health scans<ul class="ul" id="store-rn-devops-workspace__ul_w2r_z4w_c2c">
<li class="li">Detect anomalies and issues in your DevOps Change Velocity instance by using a suite of proactive checks. These checks can help you identify problems that are not obvious in the product UI but can easily
be detected through table scans. They are either Scheduled or On-Demand in nature, based on the type of check.</li>
</ul></li>
<li class="li">Harness tool integration with ServiceNow<ul class="ul" id="store-rn-devops-workspace__ul_n5t_z4w_c2c">
<li class="li">Integrate the Harness orchestration tool with DevOps Change Velocity. This integration enables you to connect, discover, import, process real-time events, and integrate CI/CD with change in ServiceNow
for Harness pipelines.</li>
</ul></li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-devops-workspace__ul_u5b_bpw_c2c">
<li class="li">Simplified onboarding of orchestration tools that are not supported in the base system<ul class="ul" id="store-rn-devops-workspace__ul_kfl_1pw_c2c">
<li class="li">The simplified generic framework provides you an easy-to-use solution to integrate custom orchestration tools with ServiceNow DevOps Change Velocity, requiring minimal knowledge of the platform. It
reduces the complexity of integration by lowering the amount of custom coding needed and by simplifying the overall process for both customers and partners. By streamlining the onboarding of new
orchestration tools, the framework enables faster adoption, smoother scaling, and easier onboarding of additional teams. This enables you to experience fewer integration challenges, speeding up the user
adoption process and reducing friction during the transition. This generic framework supports the integration of any orchestration tool not natively supported by ServiceNow in the base system.</li>
</ul></li>
<li class="li">Custom fields for planning tool integration<ul class="ul" id="store-rn-devops-workspace__ul_azp_1pw_c2c">
<li class="li">Bring in additional custom fields for work items and thereby experience enhanced configurability of planning tools supported in the base system by DevOps Change Velocity.</li>
</ul></li>
<li class="li">Enhanced lead time calculation<ul class="ul" id="store-rn-devops-workspace__ul_xqs_1pw_c2c">
<li class="li">Lead time calculation now considers Artifacts/Packages registered as part of Pipeline Execution and is calculated based on commits associated with it.</li>
</ul></li>
<li class="li">Improved in-product guidance for effective self-service adoption<ul class="ul" id="store-rn-devops-workspace__ul_mt5_1pw_c2c">
<li class="li">Improved user experience by adding documentation or navigation to external documentation at various places in workspace.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.0 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-devops-workspace__ul_udm_5y2_ddc">
<li class="li">OAuth 2.0 authentication for Azure DevOps (ADO) <ul class="ul" id="store-rn-devops-workspace__ul_jsg_5y2_ddc">
<li class="li">Use OAuth 2.0 authentication to connect your Azure DevOps tool with DevOps Change Velocity ensuring a more secure authentication method.</li>
</ul>
</li>
<li class="li">OAuth 2.0 authentication for Jira Cloud <ul class="ul" id="store-rn-devops-workspace__ul_n2m_5y2_ddc">
<li class="li">Use OAuth 2.0 authentication to connect your Jira Cloud tool with DevOps Change Velocity ensuring a more secure authentication method.</li>
</ul></li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-devops-workspace__ul_cmq_vy2_ddc">
<li class="li">Generalized Docker container solution to support any orchestration tool <ul class="ul" id="store-rn-devops-workspace__ul_qtx_5y2_ddc">
<li class="li">Use the generalized and extensible Docker container solution to integrate any orchestration tool with DevOps Change Velocity for invoking pipeline actions like change request creation and collecting
relevant DevOps data without having to rely on tool-specific plugins or extensions.</li>
</ul>
</li>
<li class="li">Simplified onboarding of Planning tools that are not supported in the base system <ul class="ul" id="store-rn-devops-workspace__ul_rtx_5y2_ddc">
<li class="li">Integrate planning tools that are not supported in the base system by using transformer rules. GitLab Issues is now available as one of the planning tools and is built leveraging this new approach, so
you can discover plans, import work items, and configure webhooks for work items (issues) in GitLab.</li>
</ul>
</li>
<li class="li">Enhanced manual DevOps change creation experience by enabling the association of work items directly <ul class="ul" id="store-rn-devops-workspace__ul_stx_5y2_ddc">
<li class="li">Add work items data in a manually created DevOps change request in Service Operations Workspace for ITSM.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.1.0 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Improved the DevOps Change Workspace to support the following DevOps Change Velocity features:<ul class="ul" id="store-rn-devops-workspace__ul_qpq_hwh_ccc">
<li class="li">Changed:<ul class="ul" id="store-rn-devops-workspace__ul_dm3_5vh_ccc">
<li class="li">Enhanced journey to full change automation using models.</li>
<li class="li">Support reruns with GitHub Action.</li>
<li class="li">Support API_KEY for Jira Server.</li>
<li class="li">Persist branch details in pipeline execution to determine commits from artifacts and packages.</li>
</ul></li>
<li class="li">Removed:<ul class="ul" id="store-rn-devops-workspace__ul_srb_hwh_ccc">
<li class="li">To make the Change - DevOps Implement flow of the DevOps model more suitable for DevOps changes, change tasks are no longer automatically created.</li>
<li class="li">The DevOps Change Request Minimal Automation Approval Flow and DevOps Change Request Advanced Automation Approval flows won't trigger for DevOps change requests whose model is a base system DevOps change
model (DevOpsorDevOpssimplified) to avoid conflicts and errors.</li>
<li class="li">Note: For detailed information on the features, see the DevOps Change Velocity Release Notes.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.0 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul" id="store-rn-devops-workspace__ul_ygz_jj4_2bc">
<li class="li">Improved the DevOps Change Workspace to support the following DevOps Change Velocity features: <ul class="ul" id="store-rn-devops-workspace__ul_qhz_jj4_2bc">
<li class="li">Re-designed the Tools Module for better user-experience</li>
<li class="li">Support for custom orchestration tool integration</li>
<li class="li">Improved onboarding error handling and guardrails</li>
<li class="li">Allow change request creation even with errors in DevOps data retrieval</li>
<li class="li">GitLab merge request / pull request support</li>
<li class="li">JFrog Artifactory support for GitHub Actions, Azure DevOps, and GitLab</li>
<li class="li">Jira Cloud support</li>
<li class="li">Support multiple ServiceNow DevOps Configurations in the same Jenkins instance</li>
<li class="li">GitLab Docker Container improvements</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.1.0 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-devops-workspace__ul_knf_bhn_21c">
<li class="li">GitHub Issues integration<ul class="ul" id="store-rn-devops-workspace__ul_v2y_qdn_21c">
<li class="li">GitHub now supports the Plan capability with GitHub Issues integration in addition to the code and orchestration capabilities. GitHub Issues of the repository can also be discovered and linked with the
GitHub commits and persisted in the ServiceNow DevOps CHG, which can be used for policy decisions of ServiceNow DevOps CHG acceleration.</li>
<li class="li">Supported various unit test types for GitHub Actions<ul class="ul" id="store-rn-devops-workspace__ul_zjq_kdn_21c">
<li class="li">Automatically publish test results of various unit test tool reports like NUnit, pytest, jest, JUnit, XUnit without any custom API calls to publish to the ServiceNow DevOps CHG.</li>
</ul></li>
<li class="li">Guided change automation experience<ul class="ul" id="store-rn-devops-workspace__ul_dz1_mdn_21c">
<li class="li">Better in-product guidance is now provided on the various ways to leverage DevOps changes and how to easily adopt DevOps changes without complete disruption of your change process. A stepper guides
you to automate DevOps change creation. You can check the connection status of a tool while selecting a pipeline on the stepper and you are also alerted before proceeding to the next step. Two new
state transition flows: Change - DevOps - New and Change - DevOps Schedule, for DevOps change model are introduced to move and track changes through these states. The DevOpsChangeRelationshipHelper
script has been introduced to retrieve data associated with a change request based on the specified relation type.</li>
</ul></li>
<li class="li">Removal of Connection Admin and Flow Designer Role for DevOps Admin & Tool Owner<ul class="ul" id="store-rn-devops-workspace__ul_bp4_ndn_21c">
<li class="li">Visibility and editing capabilities of DevOps Admins and Tool Owners has been limited regarding connections and credentials by removing the Flow Designer and Connection Admin roles for these
users.</li>
</ul></li>
<li class="li">Changes to artifacts and packages:<ul class="ul" id="store-rn-devops-workspace__ul_alk_4dn_21c">
<li class="li">The overall experience with adoption, implementation, and error handling for artifacts and packages has been improved. The artifact and package registration API, for both Jenkins and ADO, now
provides clear messaging in the response regarding the status. Users can see if the artifact version is already present, staged, or created and can also see the reason in case of a rejection. A
clear message is available on the console along with a link to navigate to the artifact page. The DevOpsDPRHelper API now takes pipeline executions as an input to get data on vulnerabilities, test
results, and code coverage. The troubleshooting experience has been improved by the addition of a description column that explains why an artifact version or package is pending. A new List module
comprising of Artifact, Package, and Pending Packages lists has been created to improve ease of access to this information in the DevOps Change Workspace.</li>
</ul></li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.0 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-devops-workspace__ul_hjk_s1f_2zb">
<li class="li">DevOps Homepage updates <ul class="ul" id="store-rn-devops-workspace__ul_xkk_s1f_2zb">
<li class="li">The DevOps Homepage is updated with a new getting started guide, enabling you to automatically create DevOps changes that follow your current change process. A new DevOps system property enables state
transitions. Once a DevOps change request is created, the getting started guide is replaced with a steady state, which gives an overview of all your tools, applications, and change control enabled
pipelines. The new metric section for tools makes it easy to identify any areas that need attention. The new application metric section to see what apps having the most activity. The new change automation
section shows all the DevOps changes including the ones that are awaiting approval.</li>
<li class="li">Guided change automation experience<ul class="ul" id="store-rn-devops-workspace__ul_vrd_51f_2zb">
<li class="li">Better in-product guidance is now provided on the various ways to leverage DevOps changes and how to easily adopt DevOps changes without complete disruption of your change process. A stepper guides
you to automate DevOps change creation. You will see that the "DevOps Model Change Approval" and "DevOps Default Change Approval" flows are renamed as "DevOps Change Request Manual Approval" and
"DevOps Change Request Advanced Automation Approval Flow" respectively and a new change approval flow "DevOps Change Request Minimal Automation Approval" is introduced. The UX clearly explains the
intended outcome and behavior of each of the flows, and when to use which flow to achieve complete value incrementally.</li>
</ul></li>
<li class="li">Connect to a Tool and App playbooks <ul class="ul" id="store-rn-devops-workspace__ul_mvh_x1f_2zb">
<li class="li">The tool playbook scope is reduced to support the tool owner role better. It now focuses on connecting to the tools having sufficient permissions and configuring webhooks to receive real-time data.
The new Create application playbook guides the app owners to create a DevOps application, associate their plans, repositories, and pipelines, and importhistorical data.</li>
</ul></li>
<li class="li">Tool connection and configuration status <ul class="ul" id="store-rn-devops-workspace__ul_tm1_y1f_2zb">
<li class="li">For Jenkins, GitHub, and Azure DevOps, the connection and configuration status indicators are updated. You can also easily test the tool connections.Overall Status of the tool is now updated as
Connected, Disconnected, Needs Attention, based on the status of Connection Status, Tool Credentials, Permissions Check, Webhook Configuration Status.</li>
</ul></li>
<li class="li">Automatically configure Jenkins <ul class="ul" id="store-rn-devops-workspace__ul_xsb_z1f_2zb">
<li class="li">The ServiceNow DevOps Jenkins plugin installed on the Jenkins tool can now be automatically configured directly from within DevOps Change Velocity application.</li>
</ul></li>
<li class="li">Automated OAuth JWT setup to simplify GitHub OAuth JWT tool onboarding in playbook <ul class="ul" id="store-rn-devops-workspace__ul_pft_z1f_2zb">
<li class="li">Several manual steps involved in onboarding GitHub tool using OAuth JWT credential are automated now in tool onboarding playbook, which makes the GitHub tool onboarding easier.</li>
</ul></li>
<li class="li">Jenkins and GitHub test connection support <ul class="ul" id="store-rn-devops-workspace__ul_hr3_bbf_2zb">
<li class="li">Test GitHub webhook and Jenkins plugin configuration directly from DevOps Change Velocity. The Test connection button will provide an overall status of the tool.The Jenkins plugin can now be
automatically configured from DevOps Change Velocity.</li>
</ul></li>
<li class="li">Checkmarx support <ul class="ul" id="store-rn-devops-workspace__ul_snb_cbf_2zb">
<li class="li">Connect Checkmarx that is integrated with your CI/CD pipelines to DevOps Change Velocity to retrieve security scan results. This helps you determine how vulnerable your code is. Checkmarx scans
that are configured on GitHub Actions, Jenkins, and Azure DevOps pipelines are supported in the base system. You can view the security scan results either in the related list of a Change Request or
the Task Execution of the pipeline in your ServiceNow instance or in the Pipeline UI. You can use security results in defining change policies and conditions for change automation. Both Checkmarx
One and Checkmarx SAST are supported.</li>
</ul></li>
</ul></li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-devops-workspace__ul_qb3_dbf_2zb">
<li class="li">Option to search for projects while configuring is added to Rally.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - August 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-workspace__ul_hdp_ypf_2yb">
<li class="li">Changed:<ul class="ul" id="store-rn-devops-workspace__ul_spr_zpf_2yb">
<li class="li">Workspace changes for onboarding and insights</li>
<li class="li">This includes validating the installation of ServiceNow DevOps extension in Azure DevOps before configuring webhooks, automatically importing pipeline steps when going through change automation setup,
onboarding improvements, info icons for DevOps Insights widgets, and better visuals for flow and accelerate metric score widgets for DevOps Insights.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.38.0 - May 2023</dt>
<dd class="dd">
<p class="p">Changes to support capabilities added in DevOps Change Velocity 1.38.</p>
</dd>
<dt class="dt dlterm">Version 1.37.0 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-workspace__ul_lf3_txb_hwb">
<li class="li">Changed:<ul class="ul" id="store-rn-devops-workspace__ul_ttq_txb_hwb">
<li class="li">DevOps Change Workspace changes <ul class="ul" id="store-rn-devops-workspace__ul_utq_txb_hwb">
<li class="li">Streamlined initial system setup for ServiceNow admins, which includes status of setup, improved identification of scope needed to complete, ability to set new passwords for account used for
configurating credential alias, extra validation, and more.</li>
<li class="li">App Owner role expansion which includes the ability to modify pipeline steps to assign application services or to set up change automation. App owners can also click Discover for tools to associate any
new objects needed for their DevOps application. Updated tool administration which includes the ability to easily update credentials for every tool and check permissions for the given credentials.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.36.0 - November 2022</dt>
<dd class="dd">
<p class="p">Fixed:</p>
<ul class="ul">
<li class="li">Updated error messaging <ul class="ul">
<li class="li">Improved error messages to help find the root cause of a problem while connecting to a tool. Error messages identify relevant active problems, highlight specific issues, and explain how to mitigate them. A new
permission check when connecting a tool shows permissions available from the credentials instead of the required permissions.</li>
</ul></li>
<li class="li">You can now specify a particular MID Server directly on the DevOps Change workspace page while connecting to a tool</li>
<li class="li">Pull Request (PR) pipeline executions support GitHub/Jenkins <ul class="ul">
<li class="li">Track and support Pull Request pipeline executions for the Jenkins orchestration tool and PRs created in the GitHub coding tool. Integrate PR data like Pull Request ID, Commits, Origin branch, Destination
branch, Raised by, Approver, Comments, PR raised time, PR approved time, and PR merged/closed time from the GitHub coding tool to the DevOps CHG created for the corresponding pipeline execution in the Jenkins
orchestration tool. In addition, attach the PR-related data to the DevOps CHG to review who authorized, validated, verified, and approved the PR merge process.</li>
</ul></li>
<li class="li">Import historical data for DevOps tools and CHG traceability - Gitlab <ul class="ul">
<li class="li">Import historical data for Code and Orchestration capabilities by fetching data through the app-onboarding self-service catalog and periodic polling.</li>
<li class="li">The import framework helps to onboard teams by importing DevOps data into the instance without having to edit the pipeline or configure webhooks. The imported data provides insights into root causes for
complete change traceability of Commits, Branches, Tags, and Pipelines (both CI/CD) from Gitlab.</li>
</ul></li>
<li class="li">SonarQube - Support new code metrics <ul class="ul">
<li class="li">Integrate New Code metrics provided by SonarQube scan results apart from the Overall code scan results, based on the New Code configuration in SonarQube. The following new code metrics are integrated in this
release: New Vulnerabilities, New Maintainability Rating, New Reliability Rating, New Security Rating, New Bugs, New Code Smells, New Technical Debt, and New Lines of Code. This is supported for the Jenkins,
Azure DevOps, and GitHub Actions orchestration tools.</li>
</ul></li>
<li class="li">Split.io Feature Flag tool Integration with ServiceNow <ul class="ul">
<li class="li">This integration extends ServiceNow to manage the CHG approval process for feature flags and segments of Split.io. ServiceNow DevOps can now manage updates to feature flags.</li>
<li class="li">Split.io feature flag tool integration support enables discovery of workspaces, environments, segments, and feature flags. You can set CHG request fields to enable Split.io for CHG control. Upon
approval/rejection of a CHG request, the callback URL in split.io for the split or segment is invoked to resume implementation of the update to the split and segment</li>
</ul></li>
<li class="li">You can now filter reports by Business Application on the DevOps insights dashboard.</li>
<li class="li">For the Jenkins integration, the minimum supported Jenkins version is now 2.289.1</li>
</ul>
<p class="p">Changed:</p>
<ul class="ul">
<li class="li">Artifacts with the same name but different versions are considered duplicates (even though they belong to different repositories).</li>
<li class="li">Two pipeline executions were created for an ADO release pipeline when the ADO project name has spaces and special characters.</li>
<li class="li">DevOps - Change tickets have links to the pipeline home instead of a specific execution.</li>
<li class="li">Azure DevOps</li>
<li class="li">Commits and work items are not getting linked to artifacts for pipelines that have Publish artifacts in the first step or job.</li>
<li class="li">Azure DevOps - Imported commit details show the incorrect number of files changed</li>
<li class="li">Work items, test summaries, and commits are not attached to change in ServiceNow when the Release pipeline checks in before the build pipeline.</li>
<li class="li">Incorrect message in inbound event processing details when test type mapping is missing.</li>
<li class="li">After historical import of pipeline executions that are canceled, pipeline status shows as in-progress in the pipeline UI</li>
<li class="li">Jenkins Orchestration events randomly go into an error state.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.35.3 - September 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-workspace__ul_srm_5gs_w5b">
<li class="li">New: <ul class="ul">
<li class="li">Improved error messages to help you find the root cause of a problem while connecting to a tool. Error messages identify relevant active problems, highlight specific issues, and explain how to mitigate
them.</li>
<li class="li">You can now specify a particular MID Server directly on the DevOps Change workspace page while connecting to a tool.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.35.0 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops-workspace__ul_wvy_m3b_mxb">
<li class="li">DevOps Data Workspace is installed automatically as a dependency along with DevOps Insights when the new DevOps Change Velocity App is installed. Starting with release 1.31, whether you are upgrading an existing
ServiceNow DevOps version or installing it new, install the DevOps Change Velocity app. DevOps Change Velocity simplifies and streamlines your DevOps install experience.</li>
<li class="li">Companies are turning to DevOps to speed up product delivery and innovation without compromising on quality. DevOps is integral to delivering differentiation, improving customer responsiveness, and building on your
competitive advantage.</li>
<li class="li">ServiceNow DevOps is built on a powerful data model that connects your DevOps toolchain to the work and data already in the platform. One of several valuable outcomes is the ability to accelerate changes while
ensuring effective and transparent risk management. This can make change management transparent to developers, improving their experience and helping to make them more productive by allowing them to stay in their
preferred tools.</li>
<li class="li">This connected value stream supports the software factory in other ways like collecting, creating, and sharing insights through tailored dashboards. You have a complete chain from what is happening in production to
the initial ideation or issue that caused a developer to start work. Code delivery becomes more reliable even with rapid iterations and, if incidents do arise, they can be resolved more quickly.</li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-workspace.html\" id=\"bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops-workspace.html\"><body id=\"store-rn-devops-workspace\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-devops-workspace\" aria-labelledby=\"title_store-rn-devops-workspace\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-devops-workspace\"><span class=\"ph\">DevOps</span> Workspace release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">ITSM</span>\n <span class=\"ph\">DevOps</span> Workspace application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-devops-workspace__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d313387e66\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 6.1.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-workspace__ul_inp_sjv_zfc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops-workspace__ul_qyd_tjv_zfc\">\n <li class=\"li\">Import based evidence collection framework</li>\n <li class=\"li\">Improve instance efficiency by skipping step-level pipeline processing for accelerated change management and evidence collection for GitHub and Azure DevOps (ADO) orchestration tools.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-devops-workspace__latest-store-rn-devops-workspace\">\n <ul class=\"ul\" id=\"store-rn-devops-workspace__ul_wry_scd_1fc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops-workspace__ul_ynp_5cd_1fc\">\n <li class=\"li\">Bitbucket cloud tool integration with ServiceNow.</li>\n <li class=\"li\">Integrate the Bitbucket Cloud coding tool with DevOps Change Velocity, enabling ServiceNow to connect, discover, import, and process real-time repository events.</li>\n <li class=\"li\">DevOps Workspace UI for simplified creation of custom tool integration with planning, coding and orchestration capabilities</li>\n <li class=\"li\">An intuitive DevOps Workspace UI to integrate a new custom tool across capabilities with basic know how of ServiceNow has been added. It offers easy navigation to the <span class=\"ph\">ServiceNow AI Platform</span> for defining transformer or adapter rules or integrate the ability to do so within the workspace wherever applicable and embeds necessary documentation links and tooltips to bolster\n self-service.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.0 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-workspace__ul_pr3_v4w_c2c\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops-workspace__ul_h3l_z4w_c2c\">\n <li class=\"li\">Support for proactive health scans<ul class=\"ul\" id=\"store-rn-devops-workspace__ul_w2r_z4w_c2c\">\n <li class=\"li\">Detect anomalies and issues in your DevOps Change Velocity instance by using a suite of proactive checks. These checks can help you identify problems that are not obvious in the product UI but can easily\n be detected through table scans. They are either Scheduled or On-Demand in nature, based on the type of check.</li>\n </ul></li>\n <li class=\"li\">Harness tool integration with ServiceNow<ul class=\"ul\" id=\"store-rn-devops-workspace__ul_n5t_z4w_c2c\">\n <li class=\"li\">Integrate the Harness orchestration tool with DevOps Change Velocity. This integration enables you to connect, discover, import, process real-time events, and integrate CI/CD with change in ServiceNow\n for Harness pipelines.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-devops-workspace__ul_u5b_bpw_c2c\">\n <li class=\"li\">Simplified onboarding of orchestration tools that are not supported in the base system<ul class=\"ul\" id=\"store-rn-devops-workspace__ul_kfl_1pw_c2c\">\n <li class=\"li\">The simplified generic framework provides you an easy-to-use solution to integrate custom orchestration tools with ServiceNow DevOps Change Velocity, requiring minimal knowledge of the platform. It\n reduces the complexity of integration by lowering the amount of custom coding needed and by simplifying the overall process for both customers and partners. By streamlining the onboarding of new\n orchestration tools, the framework enables faster adoption, smoother scaling, and easier onboarding of additional teams. This enables you to experience fewer integration challenges, speeding up the user\n adoption process and reducing friction during the transition. This generic framework supports the integration of any orchestration tool not natively supported by ServiceNow in the base system.</li>\n </ul></li>\n <li class=\"li\">Custom fields for planning tool integration<ul class=\"ul\" id=\"store-rn-devops-workspace__ul_azp_1pw_c2c\">\n <li class=\"li\">Bring in additional custom fields for work items and thereby experience enhanced configurability of planning tools supported in the base system by DevOps Change Velocity.</li>\n </ul></li>\n <li class=\"li\">Enhanced lead time calculation<ul class=\"ul\" id=\"store-rn-devops-workspace__ul_xqs_1pw_c2c\">\n <li class=\"li\">Lead time calculation now considers Artifacts/Packages registered as part of Pipeline Execution and is calculated based on commits associated with it.</li>\n </ul></li>\n <li class=\"li\">Improved in-product guidance for effective self-service adoption<ul class=\"ul\" id=\"store-rn-devops-workspace__ul_mt5_1pw_c2c\">\n <li class=\"li\">Improved user experience by adding documentation or navigation to external documentation at various places in workspace.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.0 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops-workspace__ul_udm_5y2_ddc\">\n <li class=\"li\">OAuth 2.0 authentication for Azure DevOps (ADO) <ul class=\"ul\" id=\"store-rn-devops-workspace__ul_jsg_5y2_ddc\">\n <li class=\"li\">Use OAuth 2.0 authentication to connect your Azure DevOps tool with DevOps Change Velocity ensuring a more secure authentication method.</li>\n </ul>\n </li>\n <li class=\"li\">OAuth 2.0 authentication for Jira Cloud <ul class=\"ul\" id=\"store-rn-devops-workspace__ul_n2m_5y2_ddc\">\n <li class=\"li\">Use OAuth 2.0 authentication to connect your Jira Cloud tool with DevOps Change Velocity ensuring a more secure authentication method.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-devops-workspace__ul_cmq_vy2_ddc\">\n <li class=\"li\">Generalized Docker container solution to support any orchestration tool <ul class=\"ul\" id=\"store-rn-devops-workspace__ul_qtx_5y2_ddc\">\n <li class=\"li\">Use the generalized and extensible Docker container solution to integrate any orchestration tool with DevOps Change Velocity for invoking pipeline actions like change request creation and collecting\n relevant DevOps data without having to rely on tool-specific plugins or extensions.</li>\n </ul>\n </li>\n <li class=\"li\">Simplified onboarding of Planning tools that are not supported in the base system <ul class=\"ul\" id=\"store-rn-devops-workspace__ul_rtx_5y2_ddc\">\n <li class=\"li\">Integrate planning tools that are not supported in the base system by using transformer rules. GitLab Issues is now available as one of the planning tools and is built leveraging this new approach, so\n you can discover plans, import work items, and configure webhooks for work items (issues) in GitLab.</li>\n </ul>\n </li>\n <li class=\"li\">Enhanced manual DevOps change creation experience by enabling the association of work items directly <ul class=\"ul\" id=\"store-rn-devops-workspace__ul_stx_5y2_ddc\">\n <li class=\"li\">Add work items data in a manually created DevOps change request in Service Operations Workspace for ITSM.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.0 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Improved the DevOps Change Workspace to support the following DevOps Change Velocity features:<ul class=\"ul\" id=\"store-rn-devops-workspace__ul_qpq_hwh_ccc\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-devops-workspace__ul_dm3_5vh_ccc\">\n <li class=\"li\">Enhanced journey to full change automation using models.</li>\n <li class=\"li\">Support reruns with GitHub Action.</li>\n <li class=\"li\">Support API_KEY for Jira Server.</li>\n <li class=\"li\">Persist branch details in pipeline execution to determine commits from artifacts and packages.</li>\n </ul></li>\n <li class=\"li\">Removed:<ul class=\"ul\" id=\"store-rn-devops-workspace__ul_srb_hwh_ccc\">\n <li class=\"li\">To make the Change - DevOps Implement flow of the DevOps model more suitable for DevOps changes, change tasks are no longer automatically created.</li>\n <li class=\"li\">The DevOps Change Request Minimal Automation Approval Flow and DevOps Change Request Advanced Automation Approval flows won't trigger for DevOps change requests whose model is a base system DevOps change\n model (DevOpsorDevOpssimplified) to avoid conflicts and errors.</li>\n <li class=\"li\">Note: For detailed information on the features, see the DevOps Change Velocity Release Notes.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-devops-workspace__ul_ygz_jj4_2bc\">\n <li class=\"li\">Improved the DevOps Change Workspace to support the following DevOps Change Velocity features: <ul class=\"ul\" id=\"store-rn-devops-workspace__ul_qhz_jj4_2bc\">\n <li class=\"li\">Re-designed the Tools Module for better user-experience</li>\n <li class=\"li\">Support for custom orchestration tool integration</li>\n <li class=\"li\">Improved onboarding error handling and guardrails</li>\n <li class=\"li\">Allow change request creation even with errors in DevOps data retrieval</li>\n <li class=\"li\">GitLab merge request / pull request support</li>\n <li class=\"li\">JFrog Artifactory support for GitHub Actions, Azure DevOps, and GitLab</li>\n <li class=\"li\">Jira Cloud support</li>\n <li class=\"li\">Support multiple ServiceNow DevOps Configurations in the same Jenkins instance</li>\n <li class=\"li\">GitLab Docker Container improvements</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops-workspace__ul_knf_bhn_21c\">\n <li class=\"li\">GitHub Issues integration<ul class=\"ul\" id=\"store-rn-devops-workspace__ul_v2y_qdn_21c\">\n <li class=\"li\">GitHub now supports the Plan capability with GitHub Issues integration in addition to the code and orchestration capabilities. GitHub Issues of the repository can also be discovered and linked with the\n GitHub commits and persisted in the ServiceNow DevOps CHG, which can be used for policy decisions of ServiceNow DevOps CHG acceleration.</li>\n <li class=\"li\">Supported various unit test types for GitHub Actions<ul class=\"ul\" id=\"store-rn-devops-workspace__ul_zjq_kdn_21c\">\n <li class=\"li\">Automatically publish test results of various unit test tool reports like NUnit, pytest, jest, JUnit, XUnit without any custom API calls to publish to the ServiceNow DevOps CHG.</li>\n </ul></li>\n <li class=\"li\">Guided change automation experience<ul class=\"ul\" id=\"store-rn-devops-workspace__ul_dz1_mdn_21c\">\n <li class=\"li\">Better in-product guidance is now provided on the various ways to leverage DevOps changes and how to easily adopt DevOps changes without complete disruption of your change process. A stepper guides\n you to automate DevOps change creation. You can check the connection status of a tool while selecting a pipeline on the stepper and you are also alerted before proceeding to the next step. Two new\n state transition flows: Change - DevOps - New and Change - DevOps Schedule, for DevOps change model are introduced to move and track changes through these states. The DevOpsChangeRelationshipHelper\n script has been introduced to retrieve data associated with a change request based on the specified relation type.</li>\n </ul></li>\n <li class=\"li\">Removal of Connection Admin and Flow Designer Role for DevOps Admin & Tool Owner<ul class=\"ul\" id=\"store-rn-devops-workspace__ul_bp4_ndn_21c\">\n <li class=\"li\">Visibility and editing capabilities of DevOps Admins and Tool Owners has been limited regarding connections and credentials by removing the Flow Designer and Connection Admin roles for these\n users.</li>\n </ul></li>\n <li class=\"li\">Changes to artifacts and packages:<ul class=\"ul\" id=\"store-rn-devops-workspace__ul_alk_4dn_21c\">\n <li class=\"li\">The overall experience with adoption, implementation, and error handling for artifacts and packages has been improved. The artifact and package registration API, for both Jenkins and ADO, now\n provides clear messaging in the response regarding the status. Users can see if the artifact version is already present, staged, or created and can also see the reason in case of a rejection. A\n clear message is available on the console along with a link to navigate to the artifact page. The DevOpsDPRHelper API now takes pipeline executions as an input to get data on vulnerabilities, test\n results, and code coverage. The troubleshooting experience has been improved by the addition of a description column that explains why an artifact version or package is pending. A new List module\n comprising of Artifact, Package, and Pending Packages lists has been created to improve ease of access to this information in the DevOps Change Workspace.</li>\n </ul></li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops-workspace__ul_hjk_s1f_2zb\">\n <li class=\"li\">DevOps Homepage updates <ul class=\"ul\" id=\"store-rn-devops-workspace__ul_xkk_s1f_2zb\">\n <li class=\"li\">The DevOps Homepage is updated with a new getting started guide, enabling you to automatically create DevOps changes that follow your current change process. A new DevOps system property enables state\n transitions. Once a DevOps change request is created, the getting started guide is replaced with a steady state, which gives an overview of all your tools, applications, and change control enabled\n pipelines. The new metric section for tools makes it easy to identify any areas that need attention. The new application metric section to see what apps having the most activity. The new change automation\n section shows all the DevOps changes including the ones that are awaiting approval.</li>\n <li class=\"li\">Guided change automation experience<ul class=\"ul\" id=\"store-rn-devops-workspace__ul_vrd_51f_2zb\">\n <li class=\"li\">Better in-product guidance is now provided on the various ways to leverage DevOps changes and how to easily adopt DevOps changes without complete disruption of your change process. A stepper guides\n you to automate DevOps change creation. You will see that the "DevOps Model Change Approval" and "DevOps Default Change Approval" flows are renamed as "DevOps Change Request Manual Approval" and\n "DevOps Change Request Advanced Automation Approval Flow" respectively and a new change approval flow "DevOps Change Request Minimal Automation Approval" is introduced. The UX clearly explains the\n intended outcome and behavior of each of the flows, and when to use which flow to achieve complete value incrementally.</li>\n </ul></li>\n <li class=\"li\">Connect to a Tool and App playbooks <ul class=\"ul\" id=\"store-rn-devops-workspace__ul_mvh_x1f_2zb\">\n <li class=\"li\">The tool playbook scope is reduced to support the tool owner role better. It now focuses on connecting to the tools having sufficient permissions and configuring webhooks to receive real-time data.\n The new Create application playbook guides the app owners to create a DevOps application, associate their plans, repositories, and pipelines, and importhistorical data.</li>\n </ul></li>\n <li class=\"li\">Tool connection and configuration status <ul class=\"ul\" id=\"store-rn-devops-workspace__ul_tm1_y1f_2zb\">\n <li class=\"li\">For Jenkins, GitHub, and Azure DevOps, the connection and configuration status indicators are updated. You can also easily test the tool connections.Overall Status of the tool is now updated as\n Connected, Disconnected, Needs Attention, based on the status of Connection Status, Tool Credentials, Permissions Check, Webhook Configuration Status.</li>\n </ul></li>\n <li class=\"li\">Automatically configure Jenkins <ul class=\"ul\" id=\"store-rn-devops-workspace__ul_xsb_z1f_2zb\">\n <li class=\"li\">The ServiceNow DevOps Jenkins plugin installed on the Jenkins tool can now be automatically configured directly from within DevOps Change Velocity application.</li>\n </ul></li>\n <li class=\"li\">Automated OAuth JWT setup to simplify GitHub OAuth JWT tool onboarding in playbook <ul class=\"ul\" id=\"store-rn-devops-workspace__ul_pft_z1f_2zb\">\n <li class=\"li\">Several manual steps involved in onboarding GitHub tool using OAuth JWT credential are automated now in tool onboarding playbook, which makes the GitHub tool onboarding easier.</li>\n </ul></li>\n <li class=\"li\">Jenkins and GitHub test connection support <ul class=\"ul\" id=\"store-rn-devops-workspace__ul_hr3_bbf_2zb\">\n <li class=\"li\">Test GitHub webhook and Jenkins plugin configuration directly from DevOps Change Velocity. The Test connection button will provide an overall status of the tool.The Jenkins plugin can now be\n automatically configured from DevOps Change Velocity.</li>\n </ul></li>\n <li class=\"li\">Checkmarx support <ul class=\"ul\" id=\"store-rn-devops-workspace__ul_snb_cbf_2zb\">\n <li class=\"li\">Connect Checkmarx that is integrated with your CI/CD pipelines to DevOps Change Velocity to retrieve security scan results. This helps you determine how vulnerable your code is. Checkmarx scans\n that are configured on GitHub Actions, Jenkins, and Azure DevOps pipelines are supported in the base system. You can view the security scan results either in the related list of a Change Request or\n the Task Execution of the pipeline in your ServiceNow instance or in the Pipeline UI. You can use security results in defining change policies and conditions for change automation. Both Checkmarx\n One and Checkmarx SAST are supported.</li>\n </ul></li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-devops-workspace__ul_qb3_dbf_2zb\">\n <li class=\"li\">Option to search for projects while configuring is added to Rally.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-workspace__ul_hdp_ypf_2yb\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-devops-workspace__ul_spr_zpf_2yb\">\n <li class=\"li\">Workspace changes for onboarding and insights</li>\n <li class=\"li\">This includes validating the installation of ServiceNow DevOps extension in Azure DevOps before configuring webhooks, automatically importing pipeline steps when going through change automation setup,\n onboarding improvements, info icons for DevOps Insights widgets, and better visuals for flow and accelerate metric score widgets for DevOps Insights.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.38.0 - May 2023</dt>\n <dd class=\"dd\">\n <p class=\"p\">Changes to support capabilities added in DevOps Change Velocity 1.38.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.37.0 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-workspace__ul_lf3_txb_hwb\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-devops-workspace__ul_ttq_txb_hwb\">\n <li class=\"li\">DevOps Change Workspace changes <ul class=\"ul\" id=\"store-rn-devops-workspace__ul_utq_txb_hwb\">\n <li class=\"li\">Streamlined initial system setup for ServiceNow admins, which includes status of setup, improved identification of scope needed to complete, ability to set new passwords for account used for\n configurating credential alias, extra validation, and more.</li>\n <li class=\"li\">App Owner role expansion which includes the ability to modify pipeline steps to assign application services or to set up change automation. App owners can also click Discover for tools to associate any\n new objects needed for their DevOps application. Updated tool administration which includes the ability to easily update credentials for every tool and check permissions for the given credentials.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.36.0 - November 2022</dt>\n <dd class=\"dd\">\n <p class=\"p\">Fixed:</p>\n <ul class=\"ul\">\n <li class=\"li\">Updated error messaging <ul class=\"ul\">\n <li class=\"li\">Improved error messages to help find the root cause of a problem while connecting to a tool. Error messages identify relevant active problems, highlight specific issues, and explain how to mitigate them. A new\n permission check when connecting a tool shows permissions available from the credentials instead of the required permissions.</li>\n </ul></li>\n <li class=\"li\">You can now specify a particular MID Server directly on the DevOps Change workspace page while connecting to a tool</li>\n <li class=\"li\">Pull Request (PR) pipeline executions support GitHub/Jenkins <ul class=\"ul\">\n <li class=\"li\">Track and support Pull Request pipeline executions for the Jenkins orchestration tool and PRs created in the GitHub coding tool. Integrate PR data like Pull Request ID, Commits, Origin branch, Destination\n branch, Raised by, Approver, Comments, PR raised time, PR approved time, and PR merged/closed time from the GitHub coding tool to the DevOps CHG created for the corresponding pipeline execution in the Jenkins\n orchestration tool. In addition, attach the PR-related data to the DevOps CHG to review who authorized, validated, verified, and approved the PR merge process.</li>\n </ul></li>\n <li class=\"li\">Import historical data for DevOps tools and CHG traceability - Gitlab <ul class=\"ul\">\n <li class=\"li\">Import historical data for Code and Orchestration capabilities by fetching data through the app-onboarding self-service catalog and periodic polling.</li>\n <li class=\"li\">The import framework helps to onboard teams by importing DevOps data into the instance without having to edit the pipeline or configure webhooks. The imported data provides insights into root causes for\n complete change traceability of Commits, Branches, Tags, and Pipelines (both CI/CD) from Gitlab.</li>\n </ul></li>\n <li class=\"li\">SonarQube - Support new code metrics <ul class=\"ul\">\n <li class=\"li\">Integrate New Code metrics provided by SonarQube scan results apart from the Overall code scan results, based on the New Code configuration in SonarQube. The following new code metrics are integrated in this\n release: New Vulnerabilities, New Maintainability Rating, New Reliability Rating, New Security Rating, New Bugs, New Code Smells, New Technical Debt, and New Lines of Code. This is supported for the Jenkins,\n Azure DevOps, and GitHub Actions orchestration tools.</li>\n </ul></li>\n <li class=\"li\">Split.io Feature Flag tool Integration with ServiceNow <ul class=\"ul\">\n <li class=\"li\">This integration extends ServiceNow to manage the CHG approval process for feature flags and segments of Split.io. ServiceNow DevOps can now manage updates to feature flags.</li>\n <li class=\"li\">Split.io feature flag tool integration support enables discovery of workspaces, environments, segments, and feature flags. You can set CHG request fields to enable Split.io for CHG control. Upon\n approval/rejection of a CHG request, the callback URL in split.io for the split or segment is invoked to resume implementation of the update to the split and segment</li>\n </ul></li>\n <li class=\"li\">You can now filter reports by Business Application on the DevOps insights dashboard.</li>\n <li class=\"li\">For the Jenkins integration, the minimum supported Jenkins version is now 2.289.1</li>\n </ul>\n <p class=\"p\">Changed:</p>\n <ul class=\"ul\">\n <li class=\"li\">Artifacts with the same name but different versions are considered duplicates (even though they belong to different repositories).</li>\n <li class=\"li\">Two pipeline executions were created for an ADO release pipeline when the ADO project name has spaces and special characters.</li>\n <li class=\"li\">DevOps - Change tickets have links to the pipeline home instead of a specific execution.</li>\n <li class=\"li\">Azure DevOps</li>\n <li class=\"li\">Commits and work items are not getting linked to artifacts for pipelines that have Publish artifacts in the first step or job.</li>\n <li class=\"li\">Azure DevOps - Imported commit details show the incorrect number of files changed</li>\n <li class=\"li\">Work items, test summaries, and commits are not attached to change in ServiceNow when the Release pipeline checks in before the build pipeline.</li>\n <li class=\"li\">Incorrect message in inbound event processing details when test type mapping is missing.</li>\n <li class=\"li\">After historical import of pipeline executions that are canceled, pipeline status shows as in-progress in the pipeline UI</li>\n <li class=\"li\">Jenkins Orchestration events randomly go into an error state.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.35.3 - September 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-workspace__ul_srm_5gs_w5b\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">Improved error messages to help you find the root cause of a problem while connecting to a tool. Error messages identify relevant active problems, highlight specific issues, and explain how to mitigate\n them.</li>\n <li class=\"li\">You can now specify a particular MID Server directly on the DevOps Change workspace page while connecting to a tool.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.35.0 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops-workspace__ul_wvy_m3b_mxb\">\n <li class=\"li\">DevOps Data Workspace is installed automatically as a dependency along with DevOps Insights when the new DevOps Change Velocity App is installed. Starting with release 1.31, whether you are upgrading an existing\n ServiceNow DevOps version or installing it new, install the DevOps Change Velocity app. DevOps Change Velocity simplifies and streamlines your DevOps install experience.</li>\n <li class=\"li\">Companies are turning to DevOps to speed up product delivery and innovation without compromising on quality. DevOps is integral to delivering differentiation, improving customer responsiveness, and building on your\n competitive advantage.</li>\n <li class=\"li\">ServiceNow DevOps is built on a powerful data model that connects your DevOps toolchain to the work and data already in the platform. One of several valuable outcomes is the ability to accelerate changes while\n ensuring effective and transparent risk management. This can make change management transparent to developers, improving their experience and helping to make them more productive by allowing them to stay in their\n preferred tools.</li>\n <li class=\"li\">This connected value stream supports the software factory in other ways like collecting, creating, and sharing insights through tailored dashboards. You have a complete chain from what is happening in production to\n the initial ideation or issue that caused a developer to start work. Code delivery becomes more reliable even with rapid iterations and, if incidents do arise, they can be resolved more quickly.</li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # DevOps Workspace release notes
Version history for the ITSM
DevOps Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.1.0 - August 2025
* New:
+ Import based evidence collection framework
+ Improve instance efficiency by skipping step-level pipeline processing for accelerated change management and evidence collection for GitHub and Azure DevOps (ADO) orchestration tools.
#### Version 6.0.0 - May 2025
* New:
+ Bitbucket cloud tool integration with ServiceNow.
+ Integrate the Bitbucket Cloud coding tool with DevOps Change Velocity, enabling ServiceNow to connect, discover, import, and process real-time repository events.
+ DevOps Workspace UI for simplified creation of custom tool integration with planning, coding and orchestration capabilities
+ An intuitive DevOps Workspace UI to integrate a new custom tool across capabilities with basic know how of ServiceNow has been added. It offers easy navigation to the ServiceNow AI Platform for defining transformer or adapter rules or integrate the ability to do so within the workspace wherever applicable and embeds necessary documentation links and tooltips to bolster
self-service.
#### Version 5.1.0 - February 2025
* New:
+ Support for proactive health scans
- Detect anomalies and issues in your DevOps Change Velocity instance by using a suite of proactive checks. These checks can help you identify problems that are not obvious in the product UI but can easily
be detected through table scans. They are either Scheduled or On-Demand in nature, based on the type of check.
+ Harness tool integration with ServiceNow
- Integrate the Harness orchestration tool with DevOps Change Velocity. This integration enables you to connect, discover, import, process real-time events, and integrate CI/CD with change in ServiceNow
for Harness pipelines.
* Changed:
+ Simplified onboarding of orchestration tools that are not supported in the base system
- The simplified generic framework provides you an easy-to-use solution to integrate custom orchestration tools with ServiceNow DevOps Change Velocity, requiring minimal knowledge of the platform. It
reduces the complexity of integration by lowering the amount of custom coding needed and by simplifying the overall process for both customers and partners. By streamlining the onboarding of new
orchestration tools, the framework enables faster adoption, smoother scaling, and easier onboarding of additional teams. This enables you to experience fewer integration challenges, speeding up the user
adoption process and reducing friction during the transition. This generic framework supports the integration of any orchestration tool not natively supported by ServiceNow in the base system.
+ Custom fields for planning tool integration
- Bring in additional custom fields for work items and thereby experience enhanced configurability of planning tools supported in the base system by DevOps Change Velocity.
+ Enhanced lead time calculation
- Lead time calculation now considers Artifacts/Packages registered as part of Pipeline Execution and is calculated based on commits associated with it.
+ Improved in-product guidance for effective self-service adoption
- Improved user experience by adding documentation or navigation to external documentation at various places in workspace.
#### Version 5.0.0 - November 2024
* New:
+ OAuth 2.0 authentication for Azure DevOps (ADO)
- Use OAuth 2.0 authentication to connect your Azure DevOps tool with DevOps Change Velocity ensuring a more secure authentication method.
+ OAuth 2.0 authentication for Jira Cloud
- Use OAuth 2.0 authentication to connect your Jira Cloud tool with DevOps Change Velocity ensuring a more secure authentication method.
* Changed:
+ Generalized Docker container solution to support any orchestration tool
- Use the generalized and extensible Docker container solution to integrate any orchestration tool with DevOps Change Velocity for invoking pipeline actions like change request creation and collecting
relevant DevOps data without having to rely on tool-specific plugins or extensions.
+ Simplified onboarding of Planning tools that are not supported in the base system
- Integrate planning tools that are not supported in the base system by using transformer rules. GitLab Issues is now available as one of the planning tools and is built leveraging this new approach, so
you can discover plans, import work items, and configure webhooks for work items (issues) in GitLab.
+ Enhanced manual DevOps change creation experience by enabling the association of work items directly
- Add work items data in a manually created DevOps change request in Service Operations Workspace for ITSM.
#### Version 4.1.0 - August 2024
* Improved the DevOps Change Workspace to support the following DevOps Change Velocity features:
+ Changed:
- Enhanced journey to full change automation using models.
- Support reruns with GitHub Action.
- Support API\_KEY for Jira Server.
- Persist branch details in pipeline execution to determine commits from artifacts and packages.
+ Removed:
- To make the Change - DevOps Implement flow of the DevOps model more suitable for DevOps changes, change tasks are no longer automatically created.
- The DevOps Change Request Minimal Automation Approval Flow and DevOps Change Request Advanced Automation Approval flows won't trigger for DevOps change requests whose model is a base system DevOps change
model (DevOpsorDevOpssimplified) to avoid conflicts and errors.
- Note: For detailed information on the features, see the DevOps Change Velocity Release Notes.
#### Version 4.0.0 - May 2024
* Changed:
+ Improved the DevOps Change Workspace to support the following DevOps Change Velocity features:
- Re-designed the Tools Module for better user-experience
- Support for custom orchestration tool integration
- Improved onboarding error handling and guardrails
- Allow change request creation even with errors in DevOps data retrieval
- GitLab merge request / pull request support
- JFrog Artifactory support for GitHub Actions, Azure DevOps, and GitLab
- Jira Cloud support
- Support multiple ServiceNow DevOps Configurations in the same Jenkins instance
- GitLab Docker Container improvements
#### Version 3.1.0 - February 2024
* New:
+ GitHub Issues integration
- GitHub now supports the Plan capability with GitHub Issues integration in addition to the code and orchestration capabilities. GitHub Issues of the repository can also be discovered and linked with the
GitHub commits and persisted in the ServiceNow DevOps CHG, which can be used for policy decisions of ServiceNow DevOps CHG acceleration.
- Supported various unit test types for GitHub Actions
* Automatically publish test results of various unit test tool reports like NUnit, pytest, jest, JUnit, XUnit without any custom API calls to publish to the ServiceNow DevOps CHG.
- Guided change automation experience
* Better in-product guidance is now provided on the various ways to leverage DevOps changes and how to easily adopt DevOps changes without complete disruption of your change process. A stepper guides
you to automate DevOps change creation. You can check the connection status of a tool while selecting a pipeline on the stepper and you are also alerted before proceeding to the next step. Two new
state transition flows: Change - DevOps - New and Change - DevOps Schedule, for DevOps change model are introduced to move and track changes through these states. The DevOpsChangeRelationshipHelper
script has been introduced to retrieve data associated with a change request based on the specified relation type.
- Removal of Connection Admin and Flow Designer Role for DevOps Admin & Tool Owner
* Visibility and editing capabilities of DevOps Admins and Tool Owners has been limited regarding connections and credentials by removing the Flow Designer and Connection Admin roles for these
users.
- Changes to artifacts and packages:
* The overall experience with adoption, implementation, and error handling for artifacts and packages has been improved. The artifact and package registration API, for both Jenkins and ADO, now
provides clear messaging in the response regarding the status. Users can see if the artifact version is already present, staged, or created and can also see the reason in case of a rejection. A
clear message is available on the console along with a link to navigate to the artifact page. The DevOpsDPRHelper API now takes pipeline executions as an input to get data on vulnerabilities, test
results, and code coverage. The troubleshooting experience has been improved by the addition of a description column that explains why an artifact version or package is pending. A new List module
comprising of Artifact, Package, and Pending Packages lists has been created to improve ease of access to this information in the DevOps Change Workspace.
#### Version 3.0.0 - November 2023
* New:
+ DevOps Homepage updates
- The DevOps Homepage is updated with a new getting started guide, enabling you to automatically create DevOps changes that follow your current change process. A new DevOps system property enables state
transitions. Once a DevOps change request is created, the getting started guide is replaced with a steady state, which gives an overview of all your tools, applications, and change control enabled
pipelines. The new metric section for tools makes it easy to identify any areas that need attention. The new application metric section to see what apps having the most activity. The new change automation
section shows all the DevOps changes including the ones that are awaiting approval.
- Guided change automation experience
* Better in-product guidance is now provided on the various ways to leverage DevOps changes and how to easily adopt DevOps changes without complete disruption of your change process. A stepper guides
you to automate DevOps change creation. You will see that the "DevOps Model Change Approval" and "DevOps Default Change Approval" flows are renamed as "DevOps Change Request Manual Approval" and
"DevOps Change Request Advanced Automation Approval Flow" respectively and a new change approval flow "DevOps Change Request Minimal Automation Approval" is introduced. The UX clearly explains the
intended outcome and behavior of each of the flows, and when to use which flow to achieve complete value incrementally.
- Connect to a Tool and App playbooks
* The tool playbook scope is reduced to support the tool owner role better. It now focuses on connecting to the tools having sufficient permissions and configuring webhooks to receive real-time data.
The new Create application playbook guides the app owners to create a DevOps application, associate their plans, repositories, and pipelines, and importhistorical data.
- Tool connection and configuration status
* For Jenkins, GitHub, and Azure DevOps, the connection and configuration status indicators are updated. You can also easily test the tool connections.Overall Status of the tool is now updated as
Connected, Disconnected, Needs Attention, based on the status of Connection Status, Tool Credentials, Permissions Check, Webhook Configuration Status.
- Automatically configure Jenkins
* The ServiceNow DevOps Jenkins plugin installed on the Jenkins tool can now be automatically configured directly from within DevOps Change Velocity application.
- Automated OAuth JWT setup to simplify GitHub OAuth JWT tool onboarding in playbook
* Several manual steps involved in onboarding GitHub tool using OAuth JWT credential are automated now in tool onboarding playbook, which makes the GitHub tool onboarding easier.
- Jenkins and GitHub test connection support
* Test GitHub webhook and Jenkins plugin configuration directly from DevOps Change Velocity. The Test connection button will provide an overall status of the tool.The Jenkins plugin can now be
automatically configured from DevOps Change Velocity.
- Checkmarx support
* Connect Checkmarx that is integrated with your CI/CD pipelines to DevOps Change Velocity to retrieve security scan results. This helps you determine how vulnerable your code is. Checkmarx scans
that are configured on GitHub Actions, Jenkins, and Azure DevOps pipelines are supported in the base system. You can view the security scan results either in the related list of a Change Request or
the Task Execution of the pipeline in your ServiceNow instance or in the Pipeline UI. You can use security results in defining change policies and conditions for change automation. Both Checkmarx
One and Checkmarx SAST are supported.
* Fixed:
+ Option to search for projects while configuring is added to Rally.
#### Version 2.0.0 - August 2023
* Changed:
+ Workspace changes for onboarding and insights
+ This includes validating the installation of ServiceNow DevOps extension in Azure DevOps before configuring webhooks, automatically importing pipeline steps when going through change automation setup,
onboarding improvements, info icons for DevOps Insights widgets, and better visuals for flow and accelerate metric score widgets for DevOps Insights.
#### Version 1.38.0 - May 2023
Changes to support capabilities added in DevOps Change Velocity 1.38.
#### Version 1.37.0 - February 2023
* Changed:
+ DevOps Change Workspace changes
- Streamlined initial system setup for ServiceNow admins, which includes status of setup, improved identification of scope needed to complete, ability to set new passwords for account used for
configurating credential alias, extra validation, and more.
- App Owner role expansion which includes the ability to modify pipeline steps to assign application services or to set up change automation. App owners can also click Discover for tools to associate any
new objects needed for their DevOps application. Updated tool administration which includes the ability to easily update credentials for every tool and check permissions for the given credentials.
#### Version 1.36.0 - November 2022
Fixed:
* Updated error messaging
+ Improved error messages to help find the root cause of a problem while connecting to a tool. Error messages identify relevant active problems, highlight specific issues, and explain how to mitigate them. A new
permission check when connecting a tool shows permissions available from the credentials instead of the required permissions.
* You can now specify a particular MID Server directly on the DevOps Change workspace page while connecting to a tool
* Pull Request (PR) pipeline executions support GitHub/Jenkins
+ Track and support Pull Request pipeline executions for the Jenkins orchestration tool and PRs created in the GitHub coding tool. Integrate PR data like Pull Request ID, Commits, Origin branch, Destination
branch, Raised by, Approver, Comments, PR raised time, PR approved time, and PR merged/closed time from the GitHub coding tool to the DevOps CHG created for the corresponding pipeline execution in the Jenkins
orchestration tool. In addition, attach the PR-related data to the DevOps CHG to review who authorized, validated, verified, and approved the PR merge process.
* Import historical data for DevOps tools and CHG traceability - Gitlab
+ Import historical data for Code and Orchestration capabilities by fetching data through the app-onboarding self-service catalog and periodic polling.
+ The import framework helps to onboard teams by importing DevOps data into the instance without having to edit the pipeline or configure webhooks. The imported data provides insights into root causes for
complete change traceability of Commits, Branches, Tags, and Pipelines (both CI/CD) from Gitlab.
* SonarQube - Support new code metrics
+ Integrate New Code metrics provided by SonarQube scan results apart from the Overall code scan results, based on the New Code configuration in SonarQube. The following new code metrics are integrated in this
release: New Vulnerabilities, New Maintainability Rating, New Reliability Rating, New Security Rating, New Bugs, New Code Smells, New Technical Debt, and New Lines of Code. This is supported for the Jenkins,
Azure DevOps, and GitHub Actions orchestration tools.
* Split.io Feature Flag tool Integration with ServiceNow
+ This integration extends ServiceNow to manage the CHG approval process for feature flags and segments of Split.io. ServiceNow DevOps can now manage updates to feature flags.
+ Split.io feature flag tool integration support enables discovery of workspaces, environments, segments, and feature flags. You can set CHG request fields to enable Split.io for CHG control. Upon
approval/rejection of a CHG request, the callback URL in split.io for the split or segment is invoked to resume implementation of the update to the split and segment
* You can now filter reports by Business Application on the DevOps insights dashboard.
* For the Jenkins integration, the minimum supported Jenkins version is now 2.289.1
Changed:
* Artifacts with the same name but different versions are considered duplicates (even though they belong to different repositories).
* Two pipeline executions were created for an ADO release pipeline when the ADO project name has spaces and special characters.
* DevOps - Change tickets have links to the pipeline home instead of a specific execution.
* Azure DevOps
* Commits and work items are not getting linked to artifacts for pipelines that have Publish artifacts in the first step or job.
* Azure DevOps - Imported commit details show the incorrect number of files changed
* Work items, test summaries, and commits are not attached to change in ServiceNow when the Release pipeline checks in before the build pipeline.
* Incorrect message in inbound event processing details when test type mapping is missing.
* After historical import of pipeline executions that are canceled, pipeline status shows as in-progress in the pipeline UI
* Jenkins Orchestration events randomly go into an error state.
#### Version 1.35.3 - September 2022
* New:
+ Improved error messages to help you find the root cause of a problem while connecting to a tool. Error messages identify relevant active problems, highlight specific issues, and explain how to mitigate
them.
+ You can now specify a particular MID Server directly on the DevOps Change workspace page while connecting to a tool.
#### Version 1.35.0 - August 2022
* DevOps Data Workspace is installed automatically as a dependency along with DevOps Insights when the new DevOps Change Velocity App is installed. Starting with release 1.31, whether you are upgrading an existing
ServiceNow DevOps version or installing it new, install the DevOps Change Velocity app. DevOps Change Velocity simplifies and streamlines your DevOps install experience.
* Companies are turning to DevOps to speed up product delivery and innovation without compromising on quality. DevOps is integral to delivering differentiation, improving customer responsiveness, and building on your
competitive advantage.
* ServiceNow DevOps is built on a powerful data model that connects your DevOps toolchain to the work and data already in the platform. One of several valuable outcomes is the ability to accelerate changes while
ensuring effective and transparent risk management. This can make change management transparent to developers, improving their experience and helping to make them more productive by allowing them to stay in their
preferred tools.
* This connected value stream supports the software factory in other ways like collecting, creating, and sharing insights through tailored dashboards. You have a complete chain from what is happening in production to
the initial ideation or issue that caused a developer to start work. Code delivery becomes more reliable even with rapid iterations and, if incidents do arise, they can be resolved more quickly.
| ---
title: DevOps Workspace release notes
description: Version history for the ITSM DevOps Workspace application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - DevOps release notes
---
# DevOps Workspace release notes
Version history for the ITSM
DevOps Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.1.0 - August 2025
* New:
+ Import based evidence collection framework
+ Improve instance efficiency by skipping step-level pipeline processing for accelerated change management and evidence collection for GitHub and Azure DevOps (ADO) orchestration tools.
#### Version 6.0.0 - May 2025
* New:
+ Bitbucket cloud tool integration with ServiceNow.
+ Integrate the Bitbucket Cloud coding tool with DevOps Change Velocity, enabling ServiceNow to connect, discover, import, and process real-time repository events.
+ DevOps Workspace UI for simplified creation of custom tool integration with planning, coding and orchestration capabilities
+ An intuitive DevOps Workspace UI to integrate a new custom tool across capabilities with basic know how of ServiceNow has been added. It offers easy navigation to the ServiceNow AI Platform for defining transformer or adapter rules or integrate the ability to do so within the workspace wherever applicable and embeds necessary documentation links and tooltips to bolster
self-service.
#### Version 5.1.0 - February 2025
* New:
+ Support for proactive health scans
- Detect anomalies and issues in your DevOps Change Velocity instance by using a suite of proactive checks. These checks can help you identify problems that are not obvious in the product UI but can easily
be detected through table scans. They are either Scheduled or On-Demand in nature, based on the type of check.
+ Harness tool integration with ServiceNow
- Integrate the Harness orchestration tool with DevOps Change Velocity. This integration enables you to connect, discover, import, process real-time events, and integrate CI/CD with change in ServiceNow
for Harness pipelines.
* Changed:
+ Simplified onboarding of orchestration tools that are not supported in the base system
- The simplified generic framework provides you an easy-to-use solution to integrate custom orchestration tools with ServiceNow DevOps Change Velocity, requiring minimal knowledge of the platform. It
reduces the complexity of integration by lowering the amount of custom coding needed and by simplifying the overall process for both customers and partners. By streamlining the onboarding of new
orchestration tools, the framework enables faster adoption, smoother scaling, and easier onboarding of additional teams. This enables you to experience fewer integration challenges, speeding up the user
adoption process and reducing friction during the transition. This generic framework supports the integration of any orchestration tool not natively supported by ServiceNow in the base system.
+ Custom fields for planning tool integration
- Bring in additional custom fields for work items and thereby experience enhanced configurability of planning tools supported in the base system by DevOps Change Velocity.
+ Enhanced lead time calculation
- Lead time calculation now considers Artifacts/Packages registered as part of Pipeline Execution and is calculated based on commits associated with it.
+ Improved in-product guidance for effective self-service adoption
- Improved user experience by adding documentation or navigation to external documentation at various places in workspace.
#### Version 5.0.0 - November 2024
* New:
+ OAuth 2.0 authentication for Azure DevOps (ADO)
- Use OAuth 2.0 authentication to connect your Azure DevOps tool with DevOps Change Velocity ensuring a more secure authentication method.
+ OAuth 2.0 authentication for Jira Cloud
- Use OAuth 2.0 authentication to connect your Jira Cloud tool with DevOps Change Velocity ensuring a more secure authentication method.
* Changed:
+ Generalized Docker container solution to support any orchestration tool
- Use the generalized and extensible Docker container solution to integrate any orchestration tool with DevOps Change Velocity for invoking pipeline actions like change request creation and collecting
relevant DevOps data without having to rely on tool-specific plugins or extensions.
+ Simplified onboarding of Planning tools that are not supported in the base system
- Integrate planning tools that are not supported in the base system by using transformer rules. GitLab Issues is now available as one of the planning tools and is built leveraging this new approach, so
you can discover plans, import work items, and configure webhooks for work items (issues) in GitLab.
+ Enhanced manual DevOps change creation experience by enabling the association of work items directly
- Add work items data in a manually created DevOps change request in Service Operations Workspace for ITSM.
#### Version 4.1.0 - August 2024
* Improved the DevOps Change Workspace to support the following DevOps Change Velocity features:
+ Changed:
- Enhanced journey to full change automation using models.
- Support reruns with GitHub Action.
- Support API\_KEY for Jira Server.
- Persist branch details in pipeline execution to determine commits from artifacts and packages.
+ Removed:
- To make the Change - DevOps Implement flow of the DevOps model more suitable for DevOps changes, change tasks are no longer automatically created.
- The DevOps Change Request Minimal Automation Approval Flow and DevOps Change Request Advanced Automation Approval flows won't trigger for DevOps change requests whose model is a base system DevOps change
model (DevOpsorDevOpssimplified) to avoid conflicts and errors.
- Note: For detailed information on the features, see the DevOps Change Velocity Release Notes.
#### Version 4.0.0 - May 2024
* Changed:
+ Improved the DevOps Change Workspace to support the following DevOps Change Velocity features:
- Re-designed the Tools Module for better user-experience
- Support for custom orchestration tool integration
- Improved onboarding error handling and guardrails
- Allow change request creation even with errors in DevOps data retrieval
- GitLab merge request / pull request support
- JFrog Artifactory support for GitHub Actions, Azure DevOps, and GitLab
- Jira Cloud support
- Support multiple ServiceNow DevOps Configurations in the same Jenkins instance
- GitLab Docker Container improvements
#### Version 3.1.0 - February 2024
* New:
+ GitHub Issues integration
- GitHub now supports the Plan capability with GitHub Issues integration in addition to the code and orchestration capabilities. GitHub Issues of the repository can also be discovered and linked with the
GitHub commits and persisted in the ServiceNow DevOps CHG, which can be used for policy decisions of ServiceNow DevOps CHG acceleration.
- Supported various unit test types for GitHub Actions
* Automatically publish test results of various unit test tool reports like NUnit, pytest, jest, JUnit, XUnit without any custom API calls to publish to the ServiceNow DevOps CHG.
- Guided change automation experience
* Better in-product guidance is now provided on the various ways to leverage DevOps changes and how to easily adopt DevOps changes without complete disruption of your change process. A stepper guides
you to automate DevOps change creation. You can check the connection status of a tool while selecting a pipeline on the stepper and you are also alerted before proceeding to the next step. Two new
state transition flows: Change - DevOps - New and Change - DevOps Schedule, for DevOps change model are introduced to move and track changes through these states. The DevOpsChangeRelationshipHelper
script has been introduced to retrieve data associated with a change request based on the specified relation type.
- Removal of Connection Admin and Flow Designer Role for DevOps Admin & Tool Owner
* Visibility and editing capabilities of DevOps Admins and Tool Owners has been limited regarding connections and credentials by removing the Flow Designer and Connection Admin roles for these
users.
- Changes to artifacts and packages:
* The overall experience with adoption, implementation, and error handling for artifacts and packages has been improved. The artifact and package registration API, for both Jenkins and ADO, now
provides clear messaging in the response regarding the status. Users can see if the artifact version is already present, staged, or created and can also see the reason in case of a rejection. A
clear message is available on the console along with a link to navigate to the artifact page. The DevOpsDPRHelper API now takes pipeline executions as an input to get data on vulnerabilities, test
results, and code coverage. The troubleshooting experience has been improved by the addition of a description column that explains why an artifact version or package is pending. A new List module
comprising of Artifact, Package, and Pending Packages lists has been created to improve ease of access to this information in the DevOps Change Workspace.
#### Version 3.0.0 - November 2023
* New:
+ DevOps Homepage updates
- The DevOps Homepage is updated with a new getting started guide, enabling you to automatically create DevOps changes that follow your current change process. A new DevOps system property enables state
transitions. Once a DevOps change request is created, the getting started guide is replaced with a steady state, which gives an overview of all your tools, applications, and change control enabled
pipelines. The new metric section for tools makes it easy to identify any areas that need attention. The new application metric section to see what apps having the most activity. The new change automation
section shows all the DevOps changes including the ones that are awaiting approval.
- Guided change automation experience
* Better in-product guidance is now provided on the various ways to leverage DevOps changes and how to easily adopt DevOps changes without complete disruption of your change process. A stepper guides
you to automate DevOps change creation. You will see that the "DevOps Model Change Approval" and "DevOps Default Change Approval" flows are renamed as "DevOps Change Request Manual Approval" and
"DevOps Change Request Advanced Automation Approval Flow" respectively and a new change approval flow "DevOps Change Request Minimal Automation Approval" is introduced. The UX clearly explains the
intended outcome and behavior of each of the flows, and when to use which flow to achieve complete value incrementally.
- Connect to a Tool and App playbooks
* The tool playbook scope is reduced to support the tool owner role better. It now focuses on connecting to the tools having sufficient permissions and configuring webhooks to receive real-time data.
The new Create application playbook guides the app owners to create a DevOps application, associate their plans, repositories, and pipelines, and importhistorical data.
- Tool connection and configuration status
* For Jenkins, GitHub, and Azure DevOps, the connection and configuration status indicators are updated. You can also easily test the tool connections.Overall Status of the tool is now updated as
Connected, Disconnected, Needs Attention, based on the status of Connection Status, Tool Credentials, Permissions Check, Webhook Configuration Status.
- Automatically configure Jenkins
* The ServiceNow DevOps Jenkins plugin installed on the Jenkins tool can now be automatically configured directly from within DevOps Change Velocity application.
- Automated OAuth JWT setup to simplify GitHub OAuth JWT tool onboarding in playbook
* Several manual steps involved in onboarding GitHub tool using OAuth JWT credential are automated now in tool onboarding playbook, which makes the GitHub tool onboarding easier.
- Jenkins and GitHub test connection support
* Test GitHub webhook and Jenkins plugin configuration directly from DevOps Change Velocity. The Test connection button will provide an overall status of the tool.The Jenkins plugin can now be
automatically configured from DevOps Change Velocity.
- Checkmarx support
* Connect Checkmarx that is integrated with your CI/CD pipelines to DevOps Change Velocity to retrieve security scan results. This helps you determine how vulnerable your code is. Checkmarx scans
that are configured on GitHub Actions, Jenkins, and Azure DevOps pipelines are supported in the base system. You can view the security scan results either in the related list of a Change Request or
the Task Execution of the pipeline in your ServiceNow instance or in the Pipeline UI. You can use security results in defining change policies and conditions for change automation. Both Checkmarx
One and Checkmarx SAST are supported.
* Fixed:
+ Option to search for projects while configuring is added to Rally.
#### Version 2.0.0 - August 2023
* Changed:
+ Workspace changes for onboarding and insights
+ This includes validating the installation of ServiceNow DevOps extension in Azure DevOps before configuring webhooks, automatically importing pipeline steps when going through change automation setup,
onboarding improvements, info icons for DevOps Insights widgets, and better visuals for flow and accelerate metric score widgets for DevOps Insights.
#### Version 1.38.0 - May 2023
Changes to support capabilities added in DevOps Change Velocity 1.38.
#### Version 1.37.0 - February 2023
* Changed:
+ DevOps Change Workspace changes
- Streamlined initial system setup for ServiceNow admins, which includes status of setup, improved identification of scope needed to complete, ability to set new passwords for account used for
configurating credential alias, extra validation, and more.
- App Owner role expansion which includes the ability to modify pipeline steps to assign application services or to set up change automation. App owners can also click Discover for tools to associate any
new objects needed for their DevOps application. Updated tool administration which includes the ability to easily update credentials for every tool and check permissions for the given credentials.
#### Version 1.36.0 - November 2022
Fixed:
* Updated error messaging
+ Improved error messages to help find the root cause of a problem while connecting to a tool. Error messages identify relevant active problems, highlight specific issues, and explain how to mitigate them. A new
permission check when connecting a tool shows permissions available from the credentials instead of the required permissions.
* You can now specify a particular MID Server directly on the DevOps Change workspace page while connecting to a tool
* Pull Request (PR) pipeline executions support GitHub/Jenkins
+ Track and support Pull Request pipeline executions for the Jenkins orchestration tool and PRs created in the GitHub coding tool. Integrate PR data like Pull Request ID, Commits, Origin branch, Destination
branch, Raised by, Approver, Comments, PR raised time, PR approved time, and PR merged/closed time from the GitHub coding tool to the DevOps CHG created for the corresponding pipeline execution in the Jenkins
orchestration tool. In addition, attach the PR-related data to the DevOps CHG to review who authorized, validated, verified, and approved the PR merge process.
* Import historical data for DevOps tools and CHG traceability - Gitlab
+ Import historical data for Code and Orchestration capabilities by fetching data through the app-onboarding self-service catalog and periodic polling.
+ The import framework helps to onboard teams by importing DevOps data into the instance without having to edit the pipeline or configure webhooks. The imported data provides insights into root causes for
complete change traceability of Commits, Branches, Tags, and Pipelines (both CI/CD) from Gitlab.
* SonarQube - Support new code metrics
+ Integrate New Code metrics provided by SonarQube scan results apart from the Overall code scan results, based on the New Code configuration in SonarQube. The following new code metrics are integrated in this
release: New Vulnerabilities, New Maintainability Rating, New Reliability Rating, New Security Rating, New Bugs, New Code Smells, New Technical Debt, and New Lines of Code. This is supported for the Jenkins,
Azure DevOps, and GitHub Actions orchestration tools.
* Split.io Feature Flag tool Integration with ServiceNow
+ This integration extends ServiceNow to manage the CHG approval process for feature flags and segments of Split.io. ServiceNow DevOps can now manage updates to feature flags.
+ Split.io feature flag tool integration support enables discovery of workspaces, environments, segments, and feature flags. You can set CHG request fields to enable Split.io for CHG control. Upon
approval/rejection of a CHG request, the callback URL in split.io for the split or segment is invoked to resume implementation of the update to the split and segment
* You can now filter reports by Business Application on the DevOps insights dashboard.
* For the Jenkins integration, the minimum supported Jenkins version is now 2.289.1
Changed:
* Artifacts with the same name but different versions are considered duplicates (even though they belong to different repositories).
* Two pipeline executions were created for an ADO release pipeline when the ADO project name has spaces and special characters.
* DevOps - Change tickets have links to the pipeline home instead of a specific execution.
* Azure DevOps
* Commits and work items are not getting linked to artifacts for pipelines that have Publish artifacts in the first step or job.
* Azure DevOps - Imported commit details show the incorrect number of files changed
* Work items, test summaries, and commits are not attached to change in ServiceNow when the Release pipeline checks in before the build pipeline.
* Incorrect message in inbound event processing details when test type mapping is missing.
* After historical import of pipeline executions that are canceled, pipeline status shows as in-progress in the pipeline UI
* Jenkins Orchestration events randomly go into an error state.
#### Version 1.35.3 - September 2022
* New:
+ Improved error messages to help you find the root cause of a problem while connecting to a tool. Error messages identify relevant active problems, highlight specific issues, and explain how to mitigate
them.
+ You can now specify a particular MID Server directly on the DevOps Change workspace page while connecting to a tool.
#### Version 1.35.0 - August 2022
* DevOps Data Workspace is installed automatically as a dependency along with DevOps Insights when the new DevOps Change Velocity App is installed. Starting with release 1.31, whether you are upgrading an existing
ServiceNow DevOps version or installing it new, install the DevOps Change Velocity app. DevOps Change Velocity simplifies and streamlines your DevOps install experience.
* Companies are turning to DevOps to speed up product delivery and innovation without compromising on quality. DevOps is integral to delivering differentiation, improving customer responsiveness, and building on your
competitive advantage.
* ServiceNow DevOps is built on a powerful data model that connects your DevOps toolchain to the work and data already in the platform. One of several valuable outcomes is the ability to accelerate changes while
ensuring effective and transparent risk management. This can make change management transparent to developers, improving their experience and helping to make them more productive by allowing them to stay in their
preferred tools.
* This connected value stream supports the software factory in other ways like collecting, creating, and sharing insights through tailored dashboards. You have a complete chain from what is happening in production to
the initial ideation or issue that caused a developer to start work. Code delivery becomes more reliable even with rapid iterations and, if incidents do arise, they can be resolved more quickly.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/dev-ops/store-rn-devops.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/dev-ops/store-rn-devops.html | DevOps Data Model release notes | Version history for the DevOps Data Model application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - DevOps release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops.html" id="bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops.html"><body id="store-rn-devops"><main role="main"><article role="article" class="dita" id="store-rn-devops" aria-labelledby="title_store-rn-devops">
<h1 class="title topictitle1" id="title_store-rn-devops"><span class="ph">DevOps</span> Data Model release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">DevOps</span> Data Model application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-rn-devops__section_ypd_yjk_sjb">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-devops__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section" id="store-rn-devops__section_zpd_yjk_sjb"><h2 id="d508907e54" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 6.1.0 - August 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops__ul_fbh_yjv_zfc">
<li class="li">New:<ul class="ul" id="store-rn-devops__ul_ajr_yjv_zfc">
<li class="li">Import based evidence collection framework</li>
<li class="li">Improve instance efficiency by skipping step-level pipeline processing for accelerated change management and evidence collection for GitHub and Azure DevOps (ADO) orchestration tools.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 6.0.0 - May 2025</dt>
<dd class="dd" id="store-rn-devops__LatestDevOps">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-devops__ul_uzg_wcd_1fc">
<li class="li">Bitbucket cloud tool integration with ServiceNow <ul class="ul" id="store-rn-devops__ul_e1h_wcd_1fc">
<li class="li">Integrate the Bitbucket Cloud coding tool with DevOps Change Velocity, enabling ServiceNow to connect, discover, import, and process real-time repository events.</li>
</ul>
</li>
</ul></li>
<li class="li">DevOps Workspace UI for simplified creation of custom tool integration with planning, coding and orchestration capabilities <ul class="ul" id="store-rn-devops__ul_ajr_wcd_1fc">
<li class="li">An intuitive DevOps Workspace UI to integrate a new custom tool across capabilities with basic know-how of ServiceNow has been added. It offers easy navigation to the <span class="ph">ServiceNow AI Platform</span> for defining
transformer or adapter rules or integrate the ability to do so within the workspace wherever applicable and embeds necessary documentation links and tooltips to bolster self-service.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-devops__ul_rmn_xcd_1fc">
<li class="li">Additional scans for DevOps Health Scan Content pack <ul class="ul" id="store-rn-devops__ul_a13_xcd_1fc">
<li class="li">Additional set of proactive checks focused on problems that tend to occur before or after an upgrade along with catching configuration issues like plugin and version incompatibilities or pipelines that
chronically fail have been added.</li>
</ul>
</li>
<li class="li">Bitbucket Server and Data Center tool integration with ServiceNow <ul class="ul" id="store-rn-devops__ul_crw_xcd_1fc">
<li class="li">Improved support for Bitbucket Server and Data Center by enabling Pull Request functionality.</li>
</ul>
</li>
<li class="li">Secure token for Rally Integration User <ul class="ul" id="store-rn-devops__ul_m5d_ycd_1fc">
<li class="li">Rally integration now supports a more secure integration user token, instead of basic auth for integration user, and is now consistent with the remaining planning tool integrations.</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 5.1.0 - February 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-devops__ul_dnn_h4w_c2c">
<li class="li">New:<ul class="ul" id="store-rn-devops__ul_nlj_k4w_c2c">
<li class="li">Support for proactive health scans<ul class="ul" id="store-rn-devops__ul_iql_k4w_c2c">
<li class="li">Detect anomalies and issues in your DevOps Change Velocity instance by using a suite of proactive checks. These checks can help you identify problems that are not obvious in the product UI but can easily
be detected through table scans. They are either Scheduled or On-Demand in nature, based on the type of check.</li>
</ul></li>
<li class="li">Harness tool integration with ServiceNow<ul class="ul" id="store-rn-devops__ul_ugn_k4w_c2c">
<li class="li">Integrate the Harness orchestration tool with DevOps Change Velocity. This integration enables you to connect, discover, import, process real-time events, and integrate CI/CD with change in ServiceNow
for Harness pipelines.</li>
</ul></li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-devops__ul_kkx_j4w_c2c">
<li class="li">Simplified onboarding of orchestration tools that are not supported in the base system<ul class="ul" id="store-rn-devops__ul_xyd_k4w_c2c">
<li class="li">The simplified generic framework provides you an easy-to-use solution to integrate custom orchestration tools with ServiceNow DevOps Change Velocity, requiring minimal knowledge of the platform. It
reduces the complexity of integration by lowering the amount of custom coding needed and by simplifying the overall process for both customers and partners. By streamlining the onboarding of new
orchestration tools, the framework enables faster adoption, smoother scaling, and easier onboarding of additional teams. This enables you to experience fewer integration challenges, speeding up the user
adoption process and reducing friction during the transition. This generic framework supports the integration of any orchestration tool not natively supported by ServiceNow in the base system.</li>
</ul></li>
<li class="li">Custom fields for planning tool integration<ul class="ul" id="store-rn-devops__ul_h1b_k4w_c2c">
<li class="li">Bring in additional custom fields for work items and thereby experience enhanced configurability of planning tools supported in the base system by DevOps Change Velocity.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.0 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-devops__ul_uzp_1z2_ddc">
<li class="li">OAuth 2.0 authentication for Azure DevOps (ADO) <ul class="ul" id="store-rn-devops__ul_i1q_1z2_ddc">
<li class="li">Use OAuth 2.0 authentication to connect your Azure DevOps tool with DevOps Change Velocity ensuring a more secure authentication method.</li>
</ul>
</li>
<li class="li">OAuth 2.0 authentication for Jira Cloud <ul class="ul" id="store-rn-devops__ul_j1q_1z2_ddc">
<li class="li">Use OAuth 2.0 authentication to connect your Jira Cloud tool with DevOps Change Velocity ensuring a more secure authentication method.</li>
</ul>
</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-devops__ul_akv_bz2_ddc">
<li class="li">Generalized Docker container solution to support any orchestration tool <ul class="ul" id="store-rn-devops__ul_an3_bz2_ddc">
<li class="li">Use the generalized and extensible Docker container solution to integrate any orchestration tool with DevOps Change Velocity for invoking pipeline actions like change request creation and collecting
relevant DevOps data without having to rely on tool-specific plugins or extensions.</li>
</ul>
</li>
<li class="li">Simplified onboarding of Planning tools that are not supported in the base system <ul class="ul" id="store-rn-devops__ul_bn3_bz2_ddc">
<li class="li">Integrate planning tools that are not supported in the base system by using transformer rules. GitLab Issues is now available as one of the planning tools and is built leveraging this new approach, so
you can discover plans, import work items, and configure webhooks for work items (issues) in GitLab.</li>
</ul>
</li>
<li class="li">Improved manual DevOps change creation experience by enabling the association of work items directly <ul class="ul" id="store-rn-devops__ul_cn3_bz2_ddc">
<li class="li">Add work items data in a manually created DevOps change request in Service Operations Workspace for ITSM.</li>
</ul>
</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.1.0 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Improved the DevOps Data Model to support the following DevOps Change Velocity features:<ul class="ul" id="store-rn-devops__ul_ivj_swh_ccc">
<li class="li">Changed:<ul class="ul" id="store-rn-devops__ul_vc5_qwh_ccc">
<li class="li">Improved journey to full change automation using models.</li>
<li class="li">Support reruns with GitHub Action.</li>
<li class="li">Support API_KEY for Jira Server.</li>
<li class="li">Persist branch details in pipeline execution to determine commits from artifacts and packages.</li>
</ul></li>
<li class="li">Removed:<ul class="ul" id="store-rn-devops__ul_b1k_qwh_ccc">
<li class="li">To make the Change - DevOps Implement flow of the DevOps model more suitable for DevOps changes, change tasks are no longer automatically created.</li>
<li class="li">The DevOps Change Request Minimal Automation Approval Flow and DevOps Change Request Advanced Automation Approval flows won't trigger for DevOps change requests whose model is a base system DevOps change
model (DevOpsorDevOpssimplified) to avoid conflicts and errors.</li>
</ul></li>
<li class="li">Note: For detailed information on the features, see the DevOps Change Velocity Release Notes.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.0.0 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul" id="store-rn-devops__ul_adg_dj4_2bc">
<li class="li">Improved the DevOps Data Model to support the following DevOps Change Velocity features: <ul class="ul" id="store-rn-devops__ul_ndg_dj4_2bc">
<li class="li">Support for custom orchestration tool integration</li>
<li class="li">Improved onboarding error handling and guardrails</li>
<li class="li">Allow change request creation even with errors in DevOps data retrieval</li>
<li class="li">GitLab merge request / pull request support</li>
<li class="li">JFrog Artifactory support for GitHub Actions, Azure DevOps, and GitLab</li>
<li class="li">Jira Cloud support</li>
<li class="li">Support multiple ServiceNow DevOps Configurations in the same Jenkins instance</li>
<li class="li">GitLab Docker Container improvements</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.1.0 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-devops__ul_kjx_ygn_21c">
<li class="li">GitHub Issues integration <ul class="ul" id="store-rn-devops__ul_lmx_ygn_21c">
<li class="li">GitHub now supports the Plan capability with GitHub Issues integration in addition to the code and orchestration capabilities. GitHub Issues of the repository can also be discovered and linked with the
GitHub commits and persisted in the ServiceNow DevOps CHG, which can be used for policy decisions of ServiceNow DevOps CHG acceleration.</li>
</ul></li>
<li class="li">Supported various unit test types for GitHub Actions <ul class="ul" id="store-rn-devops__ul_mmx_ygn_21c">
<li class="li">Automatically publish test results of various unit test tool reports like NUnit, pytest, jest, JUnit, XUnit without any custom API calls to publish to the ServiceNow DevOps CHG.</li>
</ul></li>
<li class="li">Guided change automation experience <ul class="ul" id="store-rn-devops__ul_nmx_ygn_21c">
<li class="li">Better in-product guidance is now provided on the various ways to leverage DevOps changes and how to easily adopt DevOps changes without complete disruption of your change process. A stepper guides you
to automate DevOps change creation. You can check the connection status of a tool while selecting a pipeline on the stepper and you are also alerted before proceeding to the next step. Two new state
transition flows: Change - DevOps - New and Change - DevOps Schedule, for DevOps change model are introduced to move and track changes through these states. The DevOpsChangeRelationshipHelper script has
been introduced to retrieve data associated with a change request based on the specified relation type.</li>
</ul></li>
<li class="li">Handling of Azure DevOps and GitHub API rate limiting <ul class="ul" id="store-rn-devops__ul_hkx_mfn_21c">
<li class="li">When Azure DevOps or GitHub API rate limits are exceeded, DevOps Change Velocity will defer processing of new events until GitHub throttling has subsided to handle large volumes of data.</li>
</ul></li>
<li class="li">Support pagination in Discover import requests for pipelines, repos, plans for Azure DevOps and GitHub <ul class="ul" id="store-rn-devops__ul_ck2_nfn_21c">
<li class="li">Data is now retrieved from 3rd party tools in batches (paginated way). This will help you to scale by onboarding many teams having large volumes of data.</li>
</ul></li>
<li class="li"><ul class="ul" id="store-rn-devops__ul_nkh_4fn_21c">
<li class="li">Removal of Connection Admin and Flow Designer roles for DevOps Admin & Tool Owner <ul class="ul" id="store-rn-devops__ul_okh_4fn_21c">
<li class="li">Visibility and editing capabilities of DevOps Admins and Tool Owners has been limited by removing the Flow Designer and Connection Admin roles for these users.</li>
</ul></li>
</ul></li>
<li class="li">Changes to artifacts and packages <ul class="ul" id="store-rn-devops__ul_zs4_4fn_21c">
<li class="li">The overall experience with adoption, implementation, and error handling for artifacts and packages has been improved. The artifact and package registration API, for both Jenkins and ADO, now provides
clear messaging in the response regarding the status. Users can see if the artifact version is already present, staged, or created and can also see the reason in case of a rejection. A clear message is
available on the console along with a link to navigate to the artifact page. The DevOpsDPRHelper API now takes pipeline executions as an input to get data on vulnerabilities, test results, and code
coverage. The troubleshooting experience has been improved by the addition of a description column that explains why an artifact version or package is pending. A new List module comprising of Artifact,
Package, and Pending Packages lists has been created to improve ease of access to this information in the DevOps Change Workspace.</li>
</ul></li>
<li class="li">GitLab notification processing improvements <ul class="ul" id="store-rn-devops__ul_x1w_4fn_21c">
<li class="li">Scalability has been improved with seamless handling of GitLab events. Pre-filtering has been introduced on the inbound events to reduce the number of flow events and API calls. Support for rate limit
throttling has been enabled for both Discover and Import flows along with webhook events. GitLab sub flows such as GitLab CI Notification has been re-designed to reduce interference in tracking the
waiting state which has optimized the number of REST calls made to retrieve project information.</li>
</ul></li>
<li class="li">SonarQube Integration changes <ul class="ul" id="store-rn-devops__ul_l3m_pfn_21c">
<li class="li">SonarQube overall quality gate status for the scan summary is now supported and SonarQube integration with GitLab pipelines is also supported using ServiceNow DevOps Gitlab Docker Container.</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.0 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-devops__ul_pdf_4bf_2zb">
<li class="li">Automatic updation of close code based on overall pipeline execution status<ul class="ul" id="store-rn-devops__ul_yff_4bf_2zb">
<li class="li">>The Change created from a pipeline is now automatically closed and updated with the closure notes, actual start/end time based on the overall pipeline completion status. This is controlled by a
configuration flag which can be passed in as the attribute in the CHG creation step or via the configuration in the pipeline level in DevOps Change Velocity.</li>
</ul></li>
<li class="li">Tool connection and configuration status <ul class="ul" id="store-rn-devops__ul_zff_4bf_2zb">
<li class="li">For Jenkins, GitHub, and Azure DevOps, the connection and configuration status indicators are updated. You can also easily test the tool connections.Overall Status of the tool is now updated as
Connected, Disconnected, Needs Attention, based on the status of Connection Status, Tool Credentials, Permissions Check, Webhook Configuration Status.</li>
</ul></li>
<li class="li">Supported various unit test types for Azure DevOps (ADO) <ul class="ul" id="store-rn-devops__ul_agf_4bf_2zb">
<li class="li">Automatically publish test results of various test tools reports like NUnit, pytest, jest, JUnit, XUnit without any custom API calls to publish to the DevOps CHG.</li>
</ul></li>
<li class="li">Pull Request (PR) / Merge Request support for Azure DevOps (ADO) <ul class="ul" id="store-rn-devops__ul_bgf_4bf_2zb">
<li class="li">ADO pull request pipeline executions are now tracked in DevOps Change Velocity and the following metadata is published to the CHG, Pull request ID, Commits, Origin branch, Destination branch, Raised by,
Approver, Comments, PR raised time, PR approved time, PR merged/closed time.</li>
</ul></li>
<li class="li">Handling of GitHub API rate limiting <ul class="ul" id="store-rn-devops__ul_cgf_4bf_2zb">
<li class="li">When GitHub API rate limits are exceeded, DevOps Change Velocity will defer processing of new events until GitHub throttling has subsided. This will increase overall performance for large volumes of
data.</li>
</ul></li>
<li class="li">Checkmarx support <ul class="ul" id="store-rn-devops__ul_dgf_4bf_2zb">
<li class="li">>Connect Checkmarx that is integrated with your CI/CD pipelines to DevOps Change Velocity to retrieve security scan results. This helps you determine how vulnerable your code is. Checkmarx scans that are
configured on GitHub Actions, Jenkins, and Azure DevOps pipelines are supported in the base system. You can view the security scan results either in the related list of a Change Request or the Task
Execution of the pipeline in your ServiceNow instance or in the Pipeline UI. You can use security results in defining change policies and conditions for change automation. Both Checkmarx One and Checkmarx
SAST are supported.</li>
</ul></li>
<li class="li">Multimodel support changes <ul class="ul" id="store-rn-devops__ul_egf_4bf_2zb">
<li class="li">Migrate all your existing pipelines to use models by using the DevOps Pipeline Migration to Change Models catalog. In addition, you can pass the change models by name from your orchestration tool
pipelines.</li>
</ul></li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-devops__ul_tsw_pbf_2zb">
<li class="li">The Pipeline UI remained in the forever loading state when there were more than 20 pipelines.</li>
<li class="li">Window Server had a compatibility issue with Jenkins.</li>
<li class="li">Inbound events remained in the waiting state when the task execution URL had a comma(,) in it for Jenkins multi-branch pipelines.</li>
<li class="li">Tools were getting disconnected even for tools with valid credentials because of rate limit in the system.</li>
<li class="li">Encoded query to return the task execution URL for multi-branch Jenkins pipelines wasn't working.</li>
<li class="li">The orchestration task associated with a pipeline was not getting renamed when a pipeline was renamed in ADO and re-discovered in ServiceNow.</li>
<li class="li">Assignment group was not getting set in a change request when a template was added in a change step and the corresponding pipeline was run.</li>
<li class="li">Inbound events were failing while connecting to a GitHub private repository using GitHub Apps OAuth.</li>
<li class="li">Incorrect step names were generated when using the Matrix Strategy to build out step names in the GitHub workflow.</li>
<li class="li">The Sonar step in ADO release pipelines was not working for pull request pipelines.</li>
<li class="li">Callback request was failing for custom changes in GitHub Actions.</li>
<li class="li">Security fix for ADO webhooks.</li>
<li class="li">MID Server cluster support for connection alias of DevOps Tool wasn't working.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.0 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: <ul class="ul" id="store-rn-devops__ul_cqn_hxy_dyb">
<li class="li">Security framework<ul class="ul" id="store-rn-devops__ul_w23_yzy_dyb">
<li class="li">A new integration framework and data model has been added specifically for application security tools. It is an extensible framework that also allows you to create custom integrations with any
application security tools.</li>
</ul></li>
<li class="li">Veracode support<ul class="ul" id="store-rn-devops__ul_zsm_yzy_dyb">
<li class="li">Connect Veracode that is integrated with your CI/CD pipelines to DevOps Change Velocity to retrieve security scan results. This helps you determine how vulnerable your code is. Veracode scans that are
configured on GitHub Actions, Jenkins, and Azure DevOps pipelines are supported in the base system. You can view the security scan results either in the related list of a Change Request or the Task
Execution of the pipeline in your ServiceNow instance or in the Pipeline UI. You can use security results in defining change policies and conditions for change automation.</li>
</ul></li>
<li class="li">Multimodal support<ul class="ul" id="store-rn-devops__ul_ezq_yzy_dyb">
<li class="li">Multimodal change is a new change management feature that allows better flexibility in defining change models or processes to reflect modern development practices. DevOps supports this new feature using
which you can create change models with states and rules that determine the transitions between the states to deliver "fit for purpose" change models with a suite of succinct flows and flow actions built
in Flow designer. With DevOps change models, change teams can now selectively transition to a wide range of models that are fully optimized for their specific use cases</li>
</ul></li>
<li class="li">Secure token authentication for Integration user<ul class="ul" id="store-rn-devops__ul_zhv_yzy_dyb">
<li class="li">Azure DevOps, Jenkins, and GitHub Actions now support token-based authentication for the integration user. Jenkins supports both basic auth and token authentication to make it compatible with DevOps
Config.</li>
</ul></li>
<li class="li">Run commits for GitHub Actions and Azure DevOps<ul class="ul" id="store-rn-devops__ul_t21_zzy_dyb">
<li class="li">Increase traceability by capturing the full list of run commits for a change in GitHub Actions and Azure DevOps.</li>
</ul></li>
<li class="li">Workspace changes for onboarding and insights<ul class="ul" id="store-rn-devops__ul_wqf_zzy_dyb">
<li class="li">This includes validating the installation of ServiceNow DevOps extension in Azure DevOps before configuring webhooks, automatically importing pipeline steps when going through change automation setup,
info icons for DevOps Insights widgets, and better visuals for flow and accelerate metric score widgets for DevOps Insights.</li>
</ul></li>
<li class="li">Logging CHG state transitions within orchestration tool and Policy Condition details<ul class="ul" id="store-rn-devops__ul_mlk_zzy_dyb">
<li class="li">Change information such as Change Number, State, Assignment Group, Approvers, Planned Start/End date is displayed in the console logs of Azure DevOps pipelines and GitHub Action workflows, while the
pipeline or workflow is pending change approval. The ServiceNow DevOps application is polled at regular intervals and if there is any difference in the change information, it is logged directly in the
console logs, thereby minimizing the hops to ServiceNow instance. The details of the Policy Condition, which failed, are also logged in the console of the orchestration tool.</li>
</ul></li>
<li class="li">Get and update DevOps Change Request details<ul class="ul" id="store-rn-devops__ul_ljp_zzy_dyb">
<li class="li">Get and update change request details associated with an Azure DevOps pipeline and GitHub Action workflow, by using the ServiceNow DevOps extension from Azure DevOps and GitHub Action marketplace. These
extensions or custom actions can be used to get the change, update the change, and close the change as required, by passing in the needed attributes.</li>
</ul></li>
<li class="li">GitHub Action Deployment Gates<ul class="ul" id="store-rn-devops__ul_gk5_zzy_dyb">
<li class="li">ServiceNow DevOps Change Velocity now supports GitHub Action Deployment Gates for its environments. By integrating this feature with ServiceNow DevOps, developers can enforce quality gates on every
deployment environment in GitHub Actions and get the change details from within the Deployment Protection Rule console logs of GitHub Actions along with the progress of the change states as approved or
rejected.</li>
</ul></li>
<li class="li">Configure webhooks manually<ul class="ul" id="store-rn-devops__ul_gpy_zzy_dyb">
<li class="li">You can now choose to configure webhooks manually rather than configuring it automatically from ServiceNow DevOps Change Velocity. You can use this feature to access the token and sysid. Using this
information, the tool admin within your organization can configure the webhooks manually. It is accessible only for DevOps Admin and Tool owner roles.</li>
</ul></li>
<li class="li">ServiceNow DevOps connection and credential<ul class="ul" id="store-rn-devops__ul_g1d_11z_dyb">
<li class="li">The initial setup of ServiceNow DevOps Change Velocity by ServiceNow Admins has been simplified. The task of setting up the integration user with basic auth credentials is not required anymore.
CreateDevOpsTool alias setup has been removed.</li>
</ul></li>
<li class="li">Optimal handling of ServiceNow DevOps events to improve performance<ul class="ul" id="store-rn-devops__ul_dpk_11z_dyb">
<li class="li">ServiceNow DevOps will filter out ignorable events before they trigger a Flow execution. This will improve the performance of event handling and flow designer execution bandwidth for significant events,
thereby improving the overall response time. This also allows DevOps admins to add tool webhooks with a broader scope without impacting system performance.</li>
</ul></li>
</ul></li>
<li class="li">Major fixes.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.37.0 - February 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops__ul_p3w_vwb_hwb">
<li class="li">Changed:<ul class="ul" id="store-rn-devops__ul_rqk_wwb_hwb">
<li class="li">Improved error handling and guardrails: Improved error messages to help find the root cause of a problem while onboarding (connection, discover, configure, or import) a tool. Error messages identify relevant
active problems, highlight specific issues, and explain how to mitigate them.</li>
<li class="li">DevOps Change Workspace changes<ul class="ul" id="store-rn-devops__ul_njf_1xb_hwb">
<li class="li">Streamlined initial system setup for ServiceNow admins, which includes status of setup, improved identification of scope needed to complete, ability to set new passwords for account used for
configurating credential alias, extra validation, and more.</li>
<li class="li">App Owner role expansion, which includes the ability to modify pipeline steps to assign application services or to set up change automation. App owners can also click Discover for tools to associate any
new objects needed for their DevOps application. Updated tool administration which includes the ability to easily update credentials for every tool and check permissions for the given credentials.</li>
</ul></li>
<li class="li">Rally integration: Connect to the Broadcom Rally planning tool to import Rally planning objects such as epics, stories, bugs, and tasks into DevOps data as work items. The Rally integration supports discovery
of work items, configuring webhooks to send real-time data, and importing of historical data. Rally work items can be associated with commits used for change request acceleration.</li>
<li class="li">GitHub OAuth JWT authentication: Secure authentication of GitHub tool connection is now supported using OAuth JWT (Json Web Tokens). OAuth-JWT authentication using private key generated in GitHub is now
supported.</li>
<li class="li">Get and update DevOps Change Request details: Get and update change request details associated with a Jenkins pipeline by running the snDevOpsGetChangeNumber and snDevOpsUpdateChangeInfo scripts respectively
in the Jenkins pipeline.</li>
<li class="li">DevOps Accelerate Metrics: Now also shown in Digital Portfolio Management workspace by business application.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-devops__ul_f5w_dxb_hwb">
<li class="li">DevOps Insights 1.36 application adds ACLs, which hides the Business Service and Business Application CIs in the CMDB.</li>
<li class="li">DevOps Subscription isn't adding the users with assigned role via an assignment group to the Participant table.</li>
<li class="li">Owner field is not getting populated when app is created via app onboarding.</li>
<li class="li">Jenkins Discover fails with large number of pipelines/jobs.</li>
<li class="li">When pipeline name is same across tools (eg Gitlab, Jenkins), pipeline executions of one tool is mapped to another tool.</li>
<li class="li">Branch details are missing for commit due to race condition when both tag and branch events get processed simultaneously.</li>
<li class="li">The 'Do you wish to configure?' checkbox is missing on service portal during App on-boarding.</li>
<li class="li">GitHub bulk commit processing persists more commits than required.</li>
<li class="li">For an Azure DevOps (ADO) pipeline with only one stage and change receipt enabled, the CR gets created with Actual Start date greater than Actual End date.</li>
<li class="li">Gitlab Discover populates only first 100 (value defined in the import.coding_tool.repos.per_page property) repos, pipelines.</li>
<li class="li">CI class name 'Package' created from DevOps package conflicts with CMDB CI OS package.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.36.0 - November 2022</dt>
<dd class="dd">Changed:<ul class="ul" id="store-rn-devops__ul_gxd_5lw_hvb">
<li class="li">Updated error messaging <ul class="ul" id="store-rn-devops__ul_hxd_5lw_hvb">
<li class="li">Improved error messages to help find the root cause of a problem while connecting to a tool. Error messages identify relevant active problems, highlight specific issues, and explain how to mitigate them. A new
permission check when connecting a tool shows permissions available from the credentials instead of the required permissions.</li>
</ul></li>
<li class="li">You can now specify a particular MID Server directly on the DevOps Change workspace page while connecting to a tool</li>
<li class="li">Pull Request (PR) pipeline executions support GitHub/Jenkins <ul class="ul" id="store-rn-devops__ul_ixd_5lw_hvb">
<li class="li">Track and support Pull Request pipeline executions for the Jenkins orchestration tool and PRs created in the GitHub coding tool. Integrate PR data like Pull Request ID, Commits, Origin branch, Destination
branch, Raised by, Approver, Comments, PR raised time, PR approved time, and PR merged/closed time from the GitHub coding tool to the DevOps CHG created for the corresponding pipeline execution in the Jenkins
orchestration tool. In addition, attach the PR-related data to the DevOps CHG to review who authorized, validated, verified, and approved the PR merge process.</li>
</ul></li>
<li class="li">Import historical data for DevOps tools and CHG traceability - Gitlab <ul class="ul" id="store-rn-devops__ul_jxd_5lw_hvb">
<li class="li">Import historical data for Code and Orchestration capabilities by fetching data through the app-onboarding self-service catalog and periodic polling.</li>
<li class="li">The import framework helps to onboard teams by importing DevOps data into the instance without having to edit the pipeline or configure webhooks. The imported data provides insights into root causes for
complete change traceability of Commits, Branches, Tags, and Pipelines (both CI/CD) from Gitlab.</li>
</ul></li>
<li class="li">SonarQube - Support new code metrics <ul class="ul" id="store-rn-devops__ul_kxd_5lw_hvb">
<li class="li">Integrate New Code metrics provided by SonarQube scan results apart from the Overall code scan results, based on the New Code configuration in SonarQube. The following new code metrics are integrated in this
release: New Vulnerabilities, New Maintainability Rating, New Reliability Rating, New Security Rating, New Bugs, New Code Smells, New Technical Debt, and New Lines of Code. This is supported for the Jenkins,
Azure DevOps, and GitHub Actions orchestration tools.</li>
</ul></li>
<li class="li">Split.io Feature Flag tool Integration with ServiceNow <ul class="ul" id="store-rn-devops__ul_lxd_5lw_hvb">
<li class="li">This integration extends ServiceNow to manage the CHG approval process for feature flags and segments of Split.io. ServiceNow DevOps can now manage updates to feature flags.</li>
<li class="li">Split.io feature flag tool integration support enables discovery of workspaces, environments, segments, and feature flags. You can set CHG request fields to enable Split.io for CHG control. Upon
approval/rejection of a CHG request, the callback URL in split.io for the split or segment is invoked to resume implementation of the update to the split and segment</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-devops__ul_el2_xg5_lwb">
<li class="li">The DevOps insights dashboard can now filter by Business Application.<ul class="ul" id="store-rn-devops__ul_mxd_5lw_hvb">
<li class="li">Artifacts with the same name but different versions are considered duplicates (even though they belong to different repositories).</li>
<li class="li">Two pipeline executions were created for an ADO release pipeline when the ADO project name has spaces and special characters.</li>
<li class="li">DevOps - Change tickets have links to the pipeline home instead of a specific execution.</li>
<li class="li">Azure DevOps <ul class="ul" id="store-rn-devops__ul_nxd_5lw_hvb">
<li class="li">Commits and work items are not getting linked to artifacts for pipelines that have Publish artifacts in the first step or job.</li>
<li class="li">Azure DevOps - Imported commit details show the incorrect number of files changed</li>
<li class="li">Work items, test summaries, and commits are not attached to change in ServiceNow when the Release pipeline checks in before the build pipeline.</li>
<li class="li">Incorrect message in inbound event processing details when test type mapping is missing.</li>
</ul></li>
<li class="li">After historical import of pipeline executions that are canceled, pipeline status shows as in-progress in the pipeline UI</li>
<li class="li">Jenkins Orchestration events randomly go into error state.</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.35.3 - September 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops__ul_gzv_sgs_w5b">
<li class="li">New:<ul class="ul" id="store-rn-devops__ul_tlw_sgs_w5b">
<li class="li">Improved error messages to help you find the root cause of a problem while connecting to a tool. Error messages identify relevant active problems, highlight specific issues, and explain how to mitigate
them.</li>
<li class="li">You can now specify a particular MID Server directly on the DevOps Change workspace page while connecting to a tool.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.35.2 - September 2022</dt>
<dd class="dd"><p class="p">New feature:</p>
<ul class="ul" id="store-rn-devops__ul_tvm_rwm_q5b">
<li class="li">Added multi-branch pipeline support when registering a changeset or snapshot to pipeline execution (requires DevOps Config) <ul class="ul" id="store-rn-devops__ul_uvm_rwm_q5b">
<li class="li">Requires Jenkins plug-in for ServiceNow DevOps v1.35.2</li>
</ul></li>
</ul>
<p class="p">Fixed: MID server assigned to connection alias not picked when creating change.</p></dd>
<dt class="dt dlterm">Version 1.35.0 - August 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops__ul_gbw_svy_35b">
<li class="li">New<ul class="ul" id="store-rn-devops__ul_kkb_tvy_35b">
<li class="li">GitHub Actions Integration:<ul class="ul" id="store-rn-devops__ul_xtl_tvy_35b">
<li class="li">GitHub is a coding tool that is now updated to support the GitHub Actions orchestration capability in ServiceNow DevOps. You use the ServiceNow DevOps custom actions (published to the GitHub Actions
marketplace) to integrate GitHub Actions pipelines and GitHub Environments.</li>
<li class="li">To update the data model, GitHub Actions Integration requires that GitHub is connected, configured, and that pipelines are discovered. GitHub Actions workflows are paused and resumed using custom
actions.</li>
<li class="li">The following custom actions are published to the GitHub repository:<ul class="ul" id="store-rn-devops__ul_gfh_5vy_35b">
<li class="li">ServiceNow DevOps Change</li>
<li class="li">ServiceNow DevOps Test Report</li>
<li class="li">ServiceNow DevOps Sonar</li>
<li class="li">ServiceNow DevOps Register Artifact</li>
<li class="li">ServiceNow DevOps Register Package</li>
</ul></li>
</ul></li>
<li class="li">Historical import and polling for Azure DevOps Artifacts: Import historical data for ADO artifacts by using the app-onboarding self-service catalog and periodic polling to fetch the data. The import framework
helps onboard teams by fetching DevOps data into the instance without having to edit the pipeline or configure webhooks. The imported data provides insights into the root causes for complete change
traceability, which helps to identify the root causes and areas of improvement.</li>
<li class="li">Out-of-the-box change approval policy - Risk Inputs and Reject Reasons: The base-system DevOps default change approval policy improves the change automation and approval policy. Policy conditions run against
collected DevOps data to auto-reject, auto-approve, or defer for manual approval. The data could be metrics on commits, code coverage, test results, sonar scan results, risk inputs, and so on. The change
approval policy is configurable. To help users quickly take corrective actions, rejection reasons are captured in the CHG work notes.</li>
<li class="li">Jenkins snippet generator: The Jenkins plugin for ServiceNow DevOps can generate DevOps scripted pipeline steps. This helps developers to adopt ServiceNow DevOps features quickly and to modify pipelines
easily.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.34.1 - May 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops__ul_imh_yw3_ktb">
<li class="li">Changed<ul class="ul" id="store-rn-devops__ul_ytm_yw3_ktb">
<li class="li">Out of the box change approval policy: Out of the box (OOTB) DevOps default change approval policy is implemented to update the change automation and approval policy. With which, the policy conditions are
applied on the DevOps data collected to either auto-reject or auto-approve or defer for manual approval. The DevOps data could be metrics on commits, code coverage, test results, sonar scan results, etc. The
change approval policy is configurable.</li>
<li class="li">Import historical data for DevOps tools - Azure DevOps: Import historical data for all capabilities (Code, Plan, and Orchestration) by using the app-onboarding self-service catalog and periodic polling to
fetch data. The import framework helps onboard teams by fetching DevOps data into the instance without having to edit the pipeline or configure webhooks. The imported data provides insights into the root causes
for complete change traceability. Starting with version 1.34, you can import the data and configure a polling mechanism for Azure DevOps.</li>
<li class="li">jFrog - Jenkins artifactory integration: Integrate Jenkins and jFrog Artifactory in ServiceNow DevOps and use this data for traceability and linking CI/CD pipelines in ServiceNow. Associate the build pipelines
(CI) with the artifacts built and published to jFrog, and associate the deploy pipelines (CD) with the packages downloaded from jFrog repositories to deploy. Linking these CI/CD pipelines with the artifacts and
associating those with the change creates the link from commit to artifacts built and deployed for change traceability.</li>
</ul></li>
<li class="li">Fixed<ul class="ul" id="store-rn-devops__ul_iqv_bx3_ktb">
<li class="li">GitLab integration: Very large GitLab build numbers are saved as extreme big numbers in build_number column of Task Execution table</li>
<li class="li">Security bug</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.33.1 - February 2022</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops__ul_jvb_bvg_jsb">
<li class="li">Changed<ul class="ul" id="store-rn-devops__ul_afb_dvg_jsb">
<li class="li">Change traceability<ul class="ul" id="store-rn-devops__ul_wnv_dvg_jsb">
<li class="li">Change traceability is a non-invasive way to utilize DevOps data to accelerate manual changes. This allows for quicker time to value on the path to full change automation. With this release, you can
associate either artifact versions, build numbers or a release version to a manually created change request that will pull in DevOps data such as work items, commits and tests.</li>
<li class="li">The implementation does not require pipeline modifications to include ServiceNow DevOps change tasks. Thus, with the associated DevOps data, you have complete visibility of what was deployed to
production to accelerate your manual changes.</li>
</ul></li>
<li class="li">Support Import and Polling for JIRA, GitHub and Jenkins<ul class="ul" id="store-rn-devops__ul_hwb_fvg_jsb">
<li class="li">The import via app-onboarding self-service catalog and periodical Polling to fetch data for all capabilities (Code, Plan and Orchestration) will help you to onboard teams easily by quickly getting DevOps
data into ServiceNow without having to edit the pipeline or configure webhooks. The imported data will provide you the insights into the root causes for complete change traceability. This release will
cover the importing framework for JIRA, GitHub and Jenkins and configurable polling mechanism.</li>
<li class="li">The following app spoke dependencies are added to support the feature<ul class="ul" id="store-rn-devops__ul_b5g_gvg_jsb">
<li class="li">Jenkins V2 Spoke – 1.1.2</li>
<li class="li">Jira Spoke – 3.1.1</li>
<li class="li">GitHub Spoke – 2.2.2</li>
</ul></li>
</ul></li>
<li class="li">System Health Dashboard & Notifications<ul class="ul" id="store-rn-devops__ul_crr_hvg_jsb">
<li class="li">The system health dashboard provides a way to monitor or troubleshoot the data that is coming in from your connected DevOps tools to ServiceNow DevOps. This is a way for DevOps admins to have better
visibility into the inbound events processing data received from various tools which have been configured in DevOps. There’s also an easy way to check the latest status of the tool connectivity.</li>
<li class="li">Email notifications can be sent to a group that will provide weekly information on key stats such as pipeline executions, change requests, and inbound event data. This allows DevOps admins to be
proactively notified if there are any possible changes to the overall help of their DevOps system.</li>
</ul></li>
</ul></li>
<li class="li">Fixed<ul class="ul" id="store-rn-devops__ul_bbm_jvg_jsb">
<li class="li">Azure DevOps<ul class="ul" id="store-rn-devops__ul_oyn_jvg_jsb">
<li class="li">If multiple commits are processed at the same millisecond, duplicate repositories are created</li>
<li class="li">ADO tool created saves credentials in clear text</li>
</ul></li>
<li class="li">GitLab notifications are stuck in waiting and error state when midserver is intermittently up and down</li>
<li class="li">Pipeline UI is not loading for pipelines having large number of pipeline executions</li>
<li class="li">DevOps relationship rules are executed for change requests with non-DevOps category</li>
<li class="li">Artifact registration fails for Free style job after upgrade to 1.32</li>
<li class="li">Security bug</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.32.0 - November 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops__ul_bqg_gq1_4rb">
<li class="li">New<ul class="ul" id="store-rn-devops__ul_ttg_hq1_4rb">
<li class="li">Jenkins Support for parallel stages: ServiceNow DevOps will now track stages that run in parallel/nested in Jenkins pipelines. The parallel stages will be rendered accurately in the Pipeline User Interface,
and automated Change Requests will only get created once parallel stages preceding it are complete</li>
<li class="li">Azure DevOps: Bulk Processing feature enabled for ADO tool's Orchestration Capability to optimize the processing of events</li>
<li class="li">Table Archiving Policies: Archive Rules added to auto archive data which is older than 9 months (configurable, can be configured for all archive rules using one property) Destroy Rules are added which will
purge the archived data older than 3 years. Above Archive and Destroy Rules are applied to tables consisting of data – PipelineExecution, StepExecution, TaskExecution and all related tables.</li>
</ul></li>
<li class="li">Fixed<ul class="ul" id="store-rn-devops__ul_k4f_jq1_4rb">
<li class="li">Agile Development 2.0: When user with scrum_product_owner and scrum_story_creator roles creates a user story, the corresponding workitem is not created in DevOps</li>
<li class="li">Jenkins: Multibranch pipelines with BitBucket configuration has task execution value as empty Pipeline executions are created even though Track is NOT enabled for multibranch pipeline and nested pipeline After
recreating Jenkins tool, inbound events are created even though pipelines are not discovered or tracked</li>
<li class="li">Azure DevOps: For custom project (not Agile project): When ADO work item is deleted, inbound event errors with error code 400 thereby not updating corresponding DevOps workitem’s state to Deleted</li>
<li class="li">Change Receipt flag for a pipeline step record is not updated when app-onboarding payload is posted</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.31.0 - October 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops__ul_ank_y22_2rb">
<li class="li">New<ul class="ul" id="store-rn-devops__ul_cjy_y22_2rb">
<li class="li">Support for parallel stages in Azure DevOps<ul class="ul" id="store-rn-devops__ul_crj_cf2_2rb">
<li class="li">ServiceNow DevOps will now track stages that run in parallel in Azure DevOps Release pipelines. The parallel stages will be rendered accurately in the Pipeline User Interface, and automated Change
Requests will only get created once parallel stages preceding it are complete.</li>
<li class="li">NOTE: Support for parallel stages is limited to Azure DevOps Release pipelines; Build pipelines will continue to be tracked and rendered in serial in ServiceNow DevOps.</li>
</ul></li>
<li class="li">Self-service Onboarding <ul class="ul" id="store-rn-devops__ul_pqf_df2_2rb">
<li class="li">This release includes two new Service Catalog Items to enable a self-service model for onboarding teams to ServiceNow DevOps:<ul class="ul" id="store-rn-devops__ul_xcr_df2_2rb">
<li class="li">Tool Onboarding: Allows teams to create a new ServiceNow DevOps tool instance, including tool Creation, Connection, Discovery, and Configuration. Once completed, the tool is ready for App
onboarding.</li>
<li class="li">App Onboarding: Allows teams to create a new ServiceNow DevOps App (or configure an existing one), including pipeline stage discovery, controlling tracking, and (optionally) enabling Change Control
for a step.</li>
</ul></li>
</ul></li>
<li class="li">With these two catalog items, development teams can configure their projects for use with ServiceNow DevOps from start to finish in minutes, completely self-sufficient and on their own schedule.</li>
<li class="li">New DevOps Change Velocity App<ul class="ul" id="store-rn-devops__ul_k5f_1f2_2rb">
<li class="li">A new "DevOps Change Velocity" app has been introduced to host the existing DevOps Change Acceleration feature. Installing DevOps Change Velocity will automatically install or upgrade all ServiceNow
DevOps App dependencies, so it will no longer be necessary to install them individually. In conjunction with this, the existing "DevOps" app has been renamed to "DevOps Data Model". This is an
organizational measure designed to improve the application install experience; it does not change existing ServiceNow DevOps functionality in any way.</li>
</ul></li>
<li class="li">Automatic Change Control enablement for ADO and Jenkins<ul class="ul" id="store-rn-devops__ul_wxx_z22_2rb">
<li class="li">When DevOps Change Control has been enabled in an Azure DevOps or Jenkins pipeline, the corresponding step in ServiceNow will automatically have Change Control enabled. This improvement works with the
Self-service Onboarding feature to simplify and streamline the onboarding process.</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.30.0 - September 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops__ul_q4w_vs3_wqb">
<li class="li">New<ul class="ul" id="store-rn-devops__ul_cm1_ws3_wqb">
<li class="li">Restart stages for Azure DevOps: Support pipeline and stage/step restarts that enables you to trace the information correctly as the pipeline run is the same.</li>
<li class="li">GitLab OAuth: Support OAuth as it is more secure than basic auth to prevent malicious actions and unwarranted visibility.</li>
</ul></li>
<li class="li">Fixed<ul class="ul" id="store-rn-devops__ul_a1x_xs3_wqb">
<li class="li">Jenkins plug-in for ServiceNow DevOps<ul class="ul" id="store-rn-devops__ul_hxw_ys3_wqb">
<li class="li">Security vulnerabilities related to Jenkins plugin dependencies. (Note: Starting with DevOps 1.30, the minimum base version of Jenkins server must be 2.204.6 to fix the vulnerabilities).</li>
<li class="li">Notification stuck in waiting state for multibranch pipelines that has branch name with special characters (e.g. scratch/dev!@@&mybranch).</li>
</ul></li>
<li class="li">Azure DevOps<ul class="ul" id="store-rn-devops__ul_s3q_1t3_wqb">
<li class="li">Build pipeline: Artifact versions are not displayed in Change Request related list when both package and change are created in same stage.</li>
<li class="li">The <span class="ph uicontrol">Committed at</span> field is changed when tag is created to a historic commit.</li>
<li class="li">Release pipeline executions create package with same name on each run.</li>
</ul></li>
<li class="li">Performance issues on DevOps pipeline execution, test summary and callback tables.</li>
<li class="li">Intermittently, duplicate work items are created in DevOps when work item is created from Agile 2.0 ServiceNow plugin.</li>
<li class="li">Test results not seen in deploy pipeline when generated from multiple build pipelines.</li>
</ul></li>
<li class="li">Changed: Starting with DevOps 1.30, the minimum base version of Jenkins server must be 2.204.6 to fix the vulnerabilities.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.29.0 - August 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops__ul_gvk_5sh_mqb">
<li class="li">Feature changes: <ul class="ul" id="store-rn-devops__ul_wn5_1th_mqb">
<li class="li">Jenkins plug-in for ServiceNow DevOps<ul class="ul" id="store-rn-devops__ul_yfz_bth_mqb">
<li class="li">Plugin from Jenkins Marketplace: Easy onboarding by directly installing from the Jenkins Marketplace. Mainly to remove ALL friction for dev teams to be able to self-onboard and use the solution</li>
<li class="li">Improved log levels: Logger is key to diagnose or debug a problem. However, turning on excessive logging can rapidly flood your system and terminate the servers. Dev teams will now have the ability to
set the log levels as desired to trace out the exact root cause of a problem</li>
<li class="li">Reducing Excessive pipeline info call: To reduce the number of calls from Jenkins to ServiceNow to know whether a pipeline is being tracked or not every time a Jenkins build is triggered, a new flag
“Force Tracking Check” has been introduced in Jenkins configuration. When this is disabled, a file with the pipeline tracking and testing info is created which will be used to determine to know what
pipelines are tracked on ServiceNow to send notifications. Whenever a pipeline tracking flag or test info is updated on ServiceNow application by user, ServiceNow will make a POST REST API call to Jenkins
to update the pipeline tracking file</li>
</ul></li>
<li class="li">Change request on Categorization: When a Change Request is automatically created, it has Category=DevOps. The category values you have today denotes a type of change, like Hardware, Software, Network, etc.
whereas “DevOps” value is more like the source of change. There could be instances where a change is sourced by DevOps and is of type Hardware or Software. In addition, already the Category list could be used
for a different purpose and use values like, e.g. non-Production, etc. DevOps team will now have the ability to uniquely identify that a change record is a “DevOps Change Record”.</li>
<li class="li">Improved performance of Inbound Event processing throughput</li>
</ul></li>
<li class="li">Fixes:<ul class="ul" id="store-rn-devops__ul_v41_1th_mqb">
<li class="li">ADO Pipeline and task executions are appearing when tracking specific pipeline at tool level, but track is not enabled for pipeline</li>
<li class="li">Change request auto approve and reject comments are not set in the sysapproval_approver table record</li>
</ul></li>
<li class="li">Jenkins plug-in for ServiceNow DevOps: 1.29</li>
</ul></dd>
<dt class="dt dlterm">Version 1.28.0 - July 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops__ul_s41_ssh_mqb">
<li class="li">New: <ul class="ul" id="store-rn-devops__ul_t41_ssh_mqb">
<li class="li">Inbound events erroring with certain exception types will be automatically retried by a scheduled job. The exception types, retry count and age of errored inbound events to process are configurable in DevOps
properties</li>
<li class="li">Jenkins Integration <ul class="ul" id="store-rn-devops__ul_u41_ssh_mqb">
<li class="li">Improved security, you can now use API key to create to Jenkins tool in ServiceNow DevOps The change request rejected/cancelled reason is sent back to the respective Jenkins pipeline so that you will
know why the change was rejected/cancelled.</li>
</ul></li>
</ul></li>
<li class="li">Fixed: <ul class="ul" id="store-rn-devops__ul_v41_ssh_mqb">
<li class="li">Code push and tag push events fail for an empty commit that does not have any file changes</li>
<li class="li">GitHub: Error 404 - Import is not working at Repo level - When tool url has trailing '/' Artifact is not linked to task execution when pipeline name contains the branch name</li>
<li class="li">GitHub Enterprise - Unable to configure a repository due to incorrect webHookResourcePath</li>
<li class="li">Layout of pipeline UI page is broken in IE11 Jenkins Multibranch pipeline events stuck in Waiting state when branch name has '/' and has Junit tests Multibranch pipeline with a space doesn't work</li>
<li class="li">Azure DevOps: <ul class="ul" id="store-rn-devops__ul_w41_ssh_mqb">
<li class="li">DevOps plan import request for Azure DevOps fails with big backlog (for example, >2000 workitems)</li>
<li class="li">Notification Inbound fails for a release that include an Azure Artifact</li>
<li class="li">When the credentials change/expire after the tool is created, state of import requests for Discover action are success instead of error</li>
<li class="li">In a single pipeline execution, the revert commit is persisted prior to the original commit thereby not removing the revert commit from the Run Commits</li>
<li class="li">Jenkins plug-in for ServiceNow DevOps: 1.28</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.27.0 - June 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops__ul_vdj_lhy_gqb">
<li class="li">Changed: <ul class="ul" id="store-rn-devops__ul_wdj_lhy_gqb">
<li class="li">Software quality framework: Updated data model specifically for code quality and security tools. An extensible framework that allows anyone to create custom integrations to any Code Quality and Security
tools.</li>
<li class="li">SonarQube support: OOTB support for Azure DevOps and Jenkins. Whenever there is a scan triggered from the pipeline, the scan results are captured in ServiceNow DevOps that is needed to determine change
risk</li>
<li class="li">Allow change fields to be set via the API. This overrides any step configurations previously set. The current functionality stays intact with the only difference being that fields can now be set from the
API.</li>
<li class="li">Jenkins plug-in for ServiceNow DevOps: 1.27</li>
</ul></li>
<li class="li">Fixed: <ul class="ul" id="store-rn-devops__ul_xdj_lhy_gqb">
<li class="li">Race condition causing incorrect</li>
<li class="li">DevOps Inbound Event waiting reason and incomplete pipeline executions DevOps change creation fails with legacy change management plugin</li>
<li class="li">When GitHub pusher email is empty, Committer & Committer Email are not populated in DevOps</li>
<li class="li">For BitBucket, DevOps tag updates are not processed</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.26.1 - May 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops__ul_lmc_g3r_5pb">
<li class="li">Changed: <ul class="ul" id="store-rn-devops__ul_mmc_g3r_5pb">
<li class="li">Dynamically create connection aliases (under a parent alias) which avoids the need for a System Admin to create connection aliases separately when creating the DevOps tool. This feature uses the platform
"Child Aliases" feature and is available from Paris. DevOps application ships with parent aliases and corresponding configuration templates (Basic Auth, API Key and OAuth - Authorization Code) which can then be
used to create connection and credential under the created child alias.</li>
</ul></li>
<li class="li">Fixed: <ul class="ul" id="store-rn-devops__ul_nmc_g3r_5pb">
<li class="li">Pipeline UI is broken when all task executions are skipped</li>
<li class="li">Test tool integration expects the toolID in the query parameters to be an orchestration tool id</li>
<li class="li">DevOps tag updates are not processed</li>
<li class="li">There is no default handling for unsupported azure states like SucceededWithIssues Filter the commit api to fetch only commits for Jenkins</li>
<li class="li">Branch info not getting updated for commits on code merge</li>
</ul></li>
<li class="li">Plugin and extensions compatibility: <ul class="ul" id="store-rn-devops__ul_omc_g3r_5pb">
<li class="li">Jenkins plug-in for ServiceNow DevOps (1.24.0) https://marketplace.visualstudio.com/items?itemName=ServiceNow.vss-services-servicenow-devops Version: 1.24.0</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.25.1 - April 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops__ul_oy1_5tb_ppb">
<li class="li">Changed: <ul class="ul" id="store-rn-devops__ul_py1_5tb_ppb">
<li class="li">Azure DevOps: Onboarding ADO tool made easy by enabling the customers to choose only specific pipelines to track.</li>
<li class="li">You may now set archive/purge conditions for the Inbound Events table to handle high volumes of DevOps data</li>
</ul></li>
<li class="li">Fixed: <ul class="ul" id="store-rn-devops__ul_qy1_5tb_ppb">
<li class="li">Azure DevOps: When job names under different stages are the same, artifact/package is not linked to task execution</li>
<li class="li">Azure DevOps: For a release gate with manual only trigger on a stage, release pipeline creates two pipeline execution records</li>
<li class="li">Artifact generation includes commits from different branch for failed executions in Multibranch pipeline</li>
<li class="li">DevOps flow designer scripts should execute as ‘User who initiates session’ instead of ‘System User’</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.24.0 - March 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops__ul_rrc_psn_v4b">
<li class="li">Changed: <ul class="ul" id="store-rn-devops__ul_gr1_rsn_v4b">
<li class="li">Change request pipeline API changes: Set additional change request attributes when creating the change request from Jenkins and Azure DevOps pipelinesSet flag from pipeline so ServiceNow DevOps will not close
the change request</li>
<li class="li">GitLab and Azure DevOps repository tags are now supported in ServiceNow DevOps</li>
<li class="li">Can now process bulk commits from GitLab</li>
<li class="li">'version' is now an optional field in the plan payload</li>
</ul></li>
<li class="li">Fixed: <ul class="ul" id="store-rn-devops__ul_wnz_ssn_v4b">
<li class="li">Pipeline UI renders a blank page for pipeline that creates artifact version in the same stage as change</li>
<li class="li">In a change request, user with only DevOps Viewer Role is able to see all commits in the system instead of commits included in the artifact</li>
<li class="li">Change request is not created when commits have empty committer</li>
<li class="li">Change request is not created if upstream stage is 'skipped'</li>
<li class="li">For Azure DevOps and GitLab, reverted commits in a merge commit show in a change request's commits related list</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.23.0 - February 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops__ul_sdd_dxr_p4b">
<li class="li">Feature changes: <ul class="ul" id="store-rn-devops__ul_ihl_jxr_p4b">
<li class="li">Automatically importing and categorizing GitLab JUnit tests during the pipeline execution is now supported.</li>
</ul></li>
<li class="li">Fixes: <ul class="ul" id="store-rn-devops__ul_hp5_3xr_p4b">
<li class="li">Large commits are now supported with Azure DevOps.</li>
<li class="li">Jenkins pipeline under DevOps change resumes automatically after restart of Jenkins server.</li>
<li class="li">Two pipeline execution records are created if change control is enabled on the first stage of a freestyle pipeline.</li>
<li class="li">Inbound event generates error when processing work item for ADO tool with a project that has a space in the name. When multiple ADO pipelines (all with tests) are run in parallel, inbound events get stuck in
waiting state with exceptions.</li>
<li class="li">App Onboarding payload is not stored in the encrypted field.</li>
<li class="li">Inbound Stage completion notifications from Azure DevOps are not processed correctly resulting in a timeout.</li>
<li class="li">Azure release gates reattempt use cases are failing with change receipt changes.</li>
<li class="li">Jenkins global tool configuration username/password are stored as plain texts in config.xml.</li>
<li class="li">Jenkins pipeline fails if pipeline has not been discovered.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.22.0 - January 2021</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops__ul_ej2_4qh_g4b">
<li class="li">New: Multiple work items for a commit are now supported and will be linked to the commit in ServiceNow DevOps. In addition:<ul class="ul" id="store-rn-devops__ul_hgk_pqh_g4b">
<li class="li">The work item syntax in the commit message can be customized to reflect your organization's processes.</li>
<li class="li">Selecting the work items through the Azure DevOps user interface when committing is now supported.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.21.0 - December 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops__ul_wtf_jnr_xnb">
<li class="li">New:<ul class="ul" id="store-rn-devops__ul_gmy_jnr_xnb">
<li class="li">You can now delete many DevOps objects such as Tools, Repositories, and Pipelines. See product documentation for full list and restrictions.</li>
<li class="li">You can now obtain the change number created in a pipeline for further interaction with the change request from the pipeline.</li>
</ul></li>
<li class="li">Removed:<ul class="ul" id="store-rn-devops__ul_frm_nnr_xnb">
<li class="li">The Configuration Item field on a tool has been removed.</li>
<li class="li">Under Use Mid Server selection, the two fields (Mid Server Application, Mid Server Capability) have been removed.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.20.1 - January 2021</dt>
<dd class="dd"><p class="p">For the following fixes, install the <span class="ph">Jenkins</span> plugin for <span class="ph">ServiceNow</span>
<span class="ph">DevOps</span> (1.20.2).</p>
<div class="p"><ul class="ul" id="store-rn-devops__ul_gms_rwl_l4b">
<li class="li">Fixed: <ul class="ul" id="store-rn-devops__ul_hms_rwl_l4b">
<li class="li">Security fix</li>
<li class="li">If Pipeline has not been discovered, the Jenkins plugin behavior can fail</li>
<li class="li">When Jenkins is restarted, deployments are resumed without change approval</li>
</ul></li>
</ul></div></dd>
<dt class="dt dlterm">Version 1.20.0 - November 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops__ul_ozp_4gw_pnb">
<li class="li">New:<ul class="ul" id="store-rn-devops__ul_y4v_4gw_pnb">
<li class="li">Change registration: Pipeline steps can now be configured to create change receipts, which includes all of the pipeline data, but does not require approval to proceed forward in the pipeline.</li>
<li class="li">Test tool improvements: JUnit and Selenium tests can now be auto-categorized and additional test types can be configured for auto-categorization.</li>
<li class="li">Jenkins skipped stages: When stages are skipped, due to branch conditions, the Pipeline UI will not display them.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.19.1 - October 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops__ul_g5l_1tt_fnb">
<li class="li">New:<ul class="ul" id="store-rn-devops__ul_d1s_1tt_fnb">
<li class="li">DevOps Pipeline Steps are now autocreated as the Jenkins pipeline runs. You no longer need to manually create the Pipeline Steps in ServiceNow or configure the notifications in Jenkins. Change is still
configured manually in the desired steps in Jenkins and in ServiceNow DevOps.</li>
<li class="li">DevOps has increased the data resiliency by adding retries to most tool communication from the ServiceNow flows. You can modify the retry configuration to match your needs.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.18.1 - December 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops__ul_lvg_bnr_xnb">
<li class="li">Fixed: This release is a fix release. It fixes a compatibility issue with the change feature.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.18.0 - September 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops__ul_d54_42n_ymb">
<li class="li">New: DevOps Pipeline Steps are now autocreated as the orchestration tool's pipeline runs. You no longer need to manually create the Pipeline Steps and map them to the orchestration tool. Change should still be
manually configured on the desired steps.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.17.0 - August 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops__ul_qqp_bhk_qmb">
<li class="li">New: OAuth and GitHub apps are now supported with the GitHub integration</li>
<li class="li">Fixed:<ul class="ul" id="store-rn-devops__ul_txc_dhk_qmb">
<li class="li">Fixed the issue where the Step name on Step Execution is empty until the entire execution is complete</li>
<li class="li">Improved performance for git commit processing</li>
<li class="li">Fixed the issue where Azure DevOps commit records are not created when the associated work item is not found</li>
<li class="li">Corrected handling of Azure DevOps pipeline runs with empty JUnit tests</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.16.0 - July 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops__ul_xwy_tmm_3mb">
<li class="li">New:<ul class="ul" id="store-rn-devops__ul_egf_5mm_3mb">
<li class="li">DevOps Pipeline UI updates to include artifacts<ul class="ul" id="store-rn-devops__ul_lsy_5mm_3mb">
<li class="li">Ability to see Artifact versions created or released on the Pipeline UI</li>
<li class="li">Accessibility improvements</li>
</ul></li>
<li class="li">Improved demo data to contain pipeline UI, tool, insight examples</li>
<li class="li">Ability to create Orchestration tools that utilize event-based discovery and generic change acceleration callbacks</li>
<li class="li">GitLab Coding and Orchestration Tool integrations via the DevOps Integration App</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.14.0 - May 2020</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops__ul_etr_zpf_plb">
<li class="li">New:<ul class="ul" id="store-rn-devops__ul_lfl_1qf_plb">
<li class="li">Customer-Managed Change - DevOps now provides greater flexibility in configuring Change Request flows, for example, support for new change types.</li>
<li class="li">Improved handling of out-of-sequence Azure DevOps pipeline notifications.</li>
<li class="li">Historical import for Azure DevOps Work Items is now supported.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-devops__ul_xky_cqf_plb">
<li class="li">Work item deleted events are now handled correctly for Azure DevOps.</li>
<li class="li">Commit notification handling has been corrected.</li>
<li class="li">Pipeline UI has been updated to include new states (canceled by user) in step executions.</li>
<li class="li">Corrected problem where only 200 records are imported due to max limit property.</li>
<li class="li">Tool creation note "Tool creation can take up to a minute" is now translatable.</li>
<li class="li">Added support for components/controls provided without states and/or properties (expandable/collapsible content).</li>
<li class="li">Addressed problem where layout does not adapt to changes in text size settings up to 200%.</li>
</ul></li>
</ul>
<div class="note note note_note"><span class="note__title">Note:</span> This version of the app can only be installed on instances running New York or later.</div></dd>
<dt class="dt dlterm">Version 1.10.0 - January 2020</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Improvements to the Pipeline UI</li>
</ul></dd>
<dt class="dt dlterm">Version 1.9.0 - December 2019</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: The user created integration framework now supports connect and discover actions.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.8.0 - November 2019</dt>
<dd class="dd">Improved tool creation<ul class="ul" id="store-rn-devops__ul_xmk_x3k_sjb">
<li class="li">There is a new 'Create' button that will:<ul class="ul" id="store-rn-devops__ul_b1h_fjk_sjb">
<li class="li">Create a DevOps tool, create connection, alias, and credentials, and will automatically connect to the tool</li>
</ul></li>
<li class="li">App Pipeline UI<ul class="ul" id="store-rn-devops__ul_iyp_djk_sjb">
<li class="li">From change requests that were created by DevOps, there is a Related Link to view the Pipeline UI for that execution.</li>
<li class="li">From App or Step Execution, you can follow the Related Link to the last execution on the pipeline UI.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.4.0 - July 2019</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops__ul_a5q_dzl_nsb">
<li class="li">New: <ul class="ul" id="store-rn-devops__ul_aqd_yjk_sjb">
<li class="li">A REST API that allows anyone to integrate code, plan, and orchestration tools</li>
<li class="li">Jenkins jobs in folders can now be discovered</li>
<li class="li">Change Acceleration works on MID Server</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.0 - June 2019</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops__ul_lws_fjk_sjb">
<li class="li">Name changed from "Enterprise DevOps" to "DevOps".</li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.0 - May 2019</dt>
<dd class="dd"><ul class="ul" id="store-rn-devops__ul_lhy_fjk_sjb">
<li class="li">Usability and stability improvements</li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.1 - April 2019</dt>
<dd class="dd"><div class="p">Configurable Pipeline Modeling<ul class="ul" id="store-rn-devops__ul_bqd_yjk_sjb">
<li class="li">High-level pipelines allow more than one App to be a part of a pipeline.</li>
<li class="li">Model the Jenkins jobs to pipeline stages at the App level (App stage).</li>
<li class="li">Track upstream and downstream job relationships.</li>
</ul></div>
<div class="p">Change Acceleration<ul class="ul" id="store-rn-devops__ul_cqd_yjk_sjb">
<li class="li">Create Change Requests for job runs that are under change control. Uses Configuration Items set on the App Stage.</li>
<li class="li">Jenkins plugin will wait for Change Request to be moved to ‘Implement’ state before executing the Jenkins job run. After the job run, the Change Request will be updated with implementation details and
closed.</li>
</ul></div>
<div class="p">Insights<ul class="ul" id="store-rn-devops__ul_dqd_yjk_sjb">
<li class="li">Change Acceleration insights provide visibility into the Change Management process and its efficiency.</li>
<li class="li">System Health insights allow admins to keep the pipeline operating effectively.</li>
</ul></div>
<div class="p">ITBM Agile 2.0 Integration<ul class="ul" id="store-rn-devops__ul_eqd_yjk_sjb">
<li class="li">Automatically sync ITBM products, epics, stories, fixes, and releases into <span class="ph">ServiceNow®</span>
<span class="ph">DevOps</span>.</li>
<li class="li">Historical data import.</li>
</ul></div>
<div class="p">Jira Integration<ul class="ul" id="store-rn-devops__ul_fqd_yjk_sjb">
<li class="li">Automatically sync Jira projects, epics, stories, bugs, tasks, and releases into <span class="ph">ServiceNow®</span>
<span class="ph">DevOps</span>.</li>
<li class="li">Historical data import.</li>
</ul></div>
<div class="p">GitHub Integration<ul class="ul" id="store-rn-devops__ul_gqd_yjk_sjb">
<li class="li">Support <a class="xref true-external" href="https://github.com/" target="_blank">GitHub.com</a> and on-prem Enterprise Github.</li>
<li class="li">Process commits and branches using web hooks on selected repositories.</li>
<li class="li">Automatically push web hook when configuring repository.</li>
<li class="li">Optionally track file changes.</li>
<li class="li">Track committer and repository quality metrics.</li>
<li class="li">Historical data import.</li>
</ul></div>
<div class="p">Jenkins Integration<ul class="ul" id="store-rn-devops__ul_hqd_yjk_sjb">
<li class="li">Use the <a class="xref true-external" href="https://plugins.jenkins.io/notification" target="_blank">Jenkins notification plugin</a> to send updates to <span class="ph">ServiceNow®</span>
<span class="ph">DevOps</span>.</li>
<li class="li">Download and install the <a class="xref true-external" href="https://support.servicenow.com/kb_view.do?sysparm_article=KB0745378" target="_blank"><span class="ph">ServiceNow®</span>
<span class="ph">DevOps</span> plugin for Jenkins</a>. There are instructions in the KB article.</li>
<li class="li">Import Jenkins freestyle pipeline jobs and map them to <span class="ph">ServiceNow®</span>
<span class="ph">DevOps</span> pipelines.</li>
<li class="li">Store test results from Jenkins including JUnit and Selenium tests.</li>
<li class="li">Jenkins plugin provided to enable Change Acceleration.</li>
</ul></div></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops.html\" id=\"bundle:store-release-notes/enus/release-notes/store/dev-ops/store-rn-devops.html\"><body id=\"store-rn-devops\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-devops\" aria-labelledby=\"title_store-rn-devops\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-devops\"><span class=\"ph\">DevOps</span> Data Model release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">DevOps</span> Data Model application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\" id=\"store-rn-devops__section_ypd_yjk_sjb\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-devops__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\" id=\"store-rn-devops__section_zpd_yjk_sjb\"><h2 id=\"d508907e54\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 6.1.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops__ul_fbh_yjv_zfc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops__ul_ajr_yjv_zfc\">\n <li class=\"li\">Import based evidence collection framework</li>\n <li class=\"li\">Improve instance efficiency by skipping step-level pipeline processing for accelerated change management and evidence collection for GitHub and Azure DevOps (ADO) orchestration tools.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 6.0.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-devops__LatestDevOps\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops__ul_uzg_wcd_1fc\">\n <li class=\"li\">Bitbucket cloud tool integration with ServiceNow <ul class=\"ul\" id=\"store-rn-devops__ul_e1h_wcd_1fc\">\n <li class=\"li\">Integrate the Bitbucket Cloud coding tool with DevOps Change Velocity, enabling ServiceNow to connect, discover, import, and process real-time repository events.</li>\n </ul>\n </li>\n </ul></li>\n <li class=\"li\">DevOps Workspace UI for simplified creation of custom tool integration with planning, coding and orchestration capabilities <ul class=\"ul\" id=\"store-rn-devops__ul_ajr_wcd_1fc\">\n <li class=\"li\">An intuitive DevOps Workspace UI to integrate a new custom tool across capabilities with basic know-how of ServiceNow has been added. It offers easy navigation to the <span class=\"ph\">ServiceNow AI Platform</span> for defining\n transformer or adapter rules or integrate the ability to do so within the workspace wherever applicable and embeds necessary documentation links and tooltips to bolster self-service.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-devops__ul_rmn_xcd_1fc\">\n <li class=\"li\">Additional scans for DevOps Health Scan Content pack <ul class=\"ul\" id=\"store-rn-devops__ul_a13_xcd_1fc\">\n <li class=\"li\">Additional set of proactive checks focused on problems that tend to occur before or after an upgrade along with catching configuration issues like plugin and version incompatibilities or pipelines that\n chronically fail have been added.</li>\n </ul>\n </li>\n <li class=\"li\">Bitbucket Server and Data Center tool integration with ServiceNow <ul class=\"ul\" id=\"store-rn-devops__ul_crw_xcd_1fc\">\n <li class=\"li\">Improved support for Bitbucket Server and Data Center by enabling Pull Request functionality.</li>\n </ul>\n </li>\n <li class=\"li\">Secure token for Rally Integration User <ul class=\"ul\" id=\"store-rn-devops__ul_m5d_ycd_1fc\">\n <li class=\"li\">Rally integration now supports a more secure integration user token, instead of basic auth for integration user, and is now consistent with the remaining planning tool integrations.</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.1.0 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-devops__ul_dnn_h4w_c2c\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops__ul_nlj_k4w_c2c\">\n <li class=\"li\">Support for proactive health scans<ul class=\"ul\" id=\"store-rn-devops__ul_iql_k4w_c2c\">\n <li class=\"li\">Detect anomalies and issues in your DevOps Change Velocity instance by using a suite of proactive checks. These checks can help you identify problems that are not obvious in the product UI but can easily\n be detected through table scans. They are either Scheduled or On-Demand in nature, based on the type of check.</li>\n </ul></li>\n <li class=\"li\">Harness tool integration with ServiceNow<ul class=\"ul\" id=\"store-rn-devops__ul_ugn_k4w_c2c\">\n <li class=\"li\">Integrate the Harness orchestration tool with DevOps Change Velocity. This integration enables you to connect, discover, import, process real-time events, and integrate CI/CD with change in ServiceNow\n for Harness pipelines.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-devops__ul_kkx_j4w_c2c\">\n <li class=\"li\">Simplified onboarding of orchestration tools that are not supported in the base system<ul class=\"ul\" id=\"store-rn-devops__ul_xyd_k4w_c2c\">\n <li class=\"li\">The simplified generic framework provides you an easy-to-use solution to integrate custom orchestration tools with ServiceNow DevOps Change Velocity, requiring minimal knowledge of the platform. It\n reduces the complexity of integration by lowering the amount of custom coding needed and by simplifying the overall process for both customers and partners. By streamlining the onboarding of new\n orchestration tools, the framework enables faster adoption, smoother scaling, and easier onboarding of additional teams. This enables you to experience fewer integration challenges, speeding up the user\n adoption process and reducing friction during the transition. This generic framework supports the integration of any orchestration tool not natively supported by ServiceNow in the base system.</li>\n </ul></li>\n <li class=\"li\">Custom fields for planning tool integration<ul class=\"ul\" id=\"store-rn-devops__ul_h1b_k4w_c2c\">\n <li class=\"li\">Bring in additional custom fields for work items and thereby experience enhanced configurability of planning tools supported in the base system by DevOps Change Velocity.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.0 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops__ul_uzp_1z2_ddc\">\n <li class=\"li\">OAuth 2.0 authentication for Azure DevOps (ADO) <ul class=\"ul\" id=\"store-rn-devops__ul_i1q_1z2_ddc\">\n <li class=\"li\">Use OAuth 2.0 authentication to connect your Azure DevOps tool with DevOps Change Velocity ensuring a more secure authentication method.</li>\n </ul>\n </li>\n <li class=\"li\">OAuth 2.0 authentication for Jira Cloud <ul class=\"ul\" id=\"store-rn-devops__ul_j1q_1z2_ddc\">\n <li class=\"li\">Use OAuth 2.0 authentication to connect your Jira Cloud tool with DevOps Change Velocity ensuring a more secure authentication method.</li>\n </ul>\n </li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-devops__ul_akv_bz2_ddc\">\n <li class=\"li\">Generalized Docker container solution to support any orchestration tool <ul class=\"ul\" id=\"store-rn-devops__ul_an3_bz2_ddc\">\n <li class=\"li\">Use the generalized and extensible Docker container solution to integrate any orchestration tool with DevOps Change Velocity for invoking pipeline actions like change request creation and collecting\n relevant DevOps data without having to rely on tool-specific plugins or extensions.</li>\n </ul>\n </li>\n <li class=\"li\">Simplified onboarding of Planning tools that are not supported in the base system <ul class=\"ul\" id=\"store-rn-devops__ul_bn3_bz2_ddc\">\n <li class=\"li\">Integrate planning tools that are not supported in the base system by using transformer rules. GitLab Issues is now available as one of the planning tools and is built leveraging this new approach, so\n you can discover plans, import work items, and configure webhooks for work items (issues) in GitLab.</li>\n </ul>\n </li>\n <li class=\"li\">Improved manual DevOps change creation experience by enabling the association of work items directly <ul class=\"ul\" id=\"store-rn-devops__ul_cn3_bz2_ddc\">\n <li class=\"li\">Add work items data in a manually created DevOps change request in Service Operations Workspace for ITSM.</li>\n </ul>\n </li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.0 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Improved the DevOps Data Model to support the following DevOps Change Velocity features:<ul class=\"ul\" id=\"store-rn-devops__ul_ivj_swh_ccc\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-devops__ul_vc5_qwh_ccc\">\n <li class=\"li\">Improved journey to full change automation using models.</li>\n <li class=\"li\">Support reruns with GitHub Action.</li>\n <li class=\"li\">Support API_KEY for Jira Server.</li>\n <li class=\"li\">Persist branch details in pipeline execution to determine commits from artifacts and packages.</li>\n </ul></li>\n <li class=\"li\">Removed:<ul class=\"ul\" id=\"store-rn-devops__ul_b1k_qwh_ccc\">\n <li class=\"li\">To make the Change - DevOps Implement flow of the DevOps model more suitable for DevOps changes, change tasks are no longer automatically created.</li>\n <li class=\"li\">The DevOps Change Request Minimal Automation Approval Flow and DevOps Change Request Advanced Automation Approval flows won't trigger for DevOps change requests whose model is a base system DevOps change\n model (DevOpsorDevOpssimplified) to avoid conflicts and errors.</li>\n </ul></li>\n <li class=\"li\">Note: For detailed information on the features, see the DevOps Change Velocity Release Notes.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-devops__ul_adg_dj4_2bc\">\n <li class=\"li\">Improved the DevOps Data Model to support the following DevOps Change Velocity features: <ul class=\"ul\" id=\"store-rn-devops__ul_ndg_dj4_2bc\">\n <li class=\"li\">Support for custom orchestration tool integration</li>\n <li class=\"li\">Improved onboarding error handling and guardrails</li>\n <li class=\"li\">Allow change request creation even with errors in DevOps data retrieval</li>\n <li class=\"li\">GitLab merge request / pull request support</li>\n <li class=\"li\">JFrog Artifactory support for GitHub Actions, Azure DevOps, and GitLab</li>\n <li class=\"li\">Jira Cloud support</li>\n <li class=\"li\">Support multiple ServiceNow DevOps Configurations in the same Jenkins instance</li>\n <li class=\"li\">GitLab Docker Container improvements</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops__ul_kjx_ygn_21c\">\n <li class=\"li\">GitHub Issues integration <ul class=\"ul\" id=\"store-rn-devops__ul_lmx_ygn_21c\">\n <li class=\"li\">GitHub now supports the Plan capability with GitHub Issues integration in addition to the code and orchestration capabilities. GitHub Issues of the repository can also be discovered and linked with the\n GitHub commits and persisted in the ServiceNow DevOps CHG, which can be used for policy decisions of ServiceNow DevOps CHG acceleration.</li>\n </ul></li>\n <li class=\"li\">Supported various unit test types for GitHub Actions <ul class=\"ul\" id=\"store-rn-devops__ul_mmx_ygn_21c\">\n <li class=\"li\">Automatically publish test results of various unit test tool reports like NUnit, pytest, jest, JUnit, XUnit without any custom API calls to publish to the ServiceNow DevOps CHG.</li>\n </ul></li>\n <li class=\"li\">Guided change automation experience <ul class=\"ul\" id=\"store-rn-devops__ul_nmx_ygn_21c\">\n <li class=\"li\">Better in-product guidance is now provided on the various ways to leverage DevOps changes and how to easily adopt DevOps changes without complete disruption of your change process. A stepper guides you\n to automate DevOps change creation. You can check the connection status of a tool while selecting a pipeline on the stepper and you are also alerted before proceeding to the next step. Two new state\n transition flows: Change - DevOps - New and Change - DevOps Schedule, for DevOps change model are introduced to move and track changes through these states. The DevOpsChangeRelationshipHelper script has\n been introduced to retrieve data associated with a change request based on the specified relation type.</li>\n </ul></li>\n <li class=\"li\">Handling of Azure DevOps and GitHub API rate limiting <ul class=\"ul\" id=\"store-rn-devops__ul_hkx_mfn_21c\">\n <li class=\"li\">When Azure DevOps or GitHub API rate limits are exceeded, DevOps Change Velocity will defer processing of new events until GitHub throttling has subsided to handle large volumes of data.</li>\n </ul></li>\n <li class=\"li\">Support pagination in Discover import requests for pipelines, repos, plans for Azure DevOps and GitHub <ul class=\"ul\" id=\"store-rn-devops__ul_ck2_nfn_21c\">\n <li class=\"li\">Data is now retrieved from 3rd party tools in batches (paginated way). This will help you to scale by onboarding many teams having large volumes of data.</li>\n </ul></li>\n <li class=\"li\"><ul class=\"ul\" id=\"store-rn-devops__ul_nkh_4fn_21c\">\n <li class=\"li\">Removal of Connection Admin and Flow Designer roles for DevOps Admin & Tool Owner <ul class=\"ul\" id=\"store-rn-devops__ul_okh_4fn_21c\">\n <li class=\"li\">Visibility and editing capabilities of DevOps Admins and Tool Owners has been limited by removing the Flow Designer and Connection Admin roles for these users.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changes to artifacts and packages <ul class=\"ul\" id=\"store-rn-devops__ul_zs4_4fn_21c\">\n <li class=\"li\">The overall experience with adoption, implementation, and error handling for artifacts and packages has been improved. The artifact and package registration API, for both Jenkins and ADO, now provides\n clear messaging in the response regarding the status. Users can see if the artifact version is already present, staged, or created and can also see the reason in case of a rejection. A clear message is\n available on the console along with a link to navigate to the artifact page. The DevOpsDPRHelper API now takes pipeline executions as an input to get data on vulnerabilities, test results, and code\n coverage. The troubleshooting experience has been improved by the addition of a description column that explains why an artifact version or package is pending. A new List module comprising of Artifact,\n Package, and Pending Packages lists has been created to improve ease of access to this information in the DevOps Change Workspace.</li>\n </ul></li>\n <li class=\"li\">GitLab notification processing improvements <ul class=\"ul\" id=\"store-rn-devops__ul_x1w_4fn_21c\">\n <li class=\"li\">Scalability has been improved with seamless handling of GitLab events. Pre-filtering has been introduced on the inbound events to reduce the number of flow events and API calls. Support for rate limit\n throttling has been enabled for both Discover and Import flows along with webhook events. GitLab sub flows such as GitLab CI Notification has been re-designed to reduce interference in tracking the\n waiting state which has optimized the number of REST calls made to retrieve project information.</li>\n </ul></li>\n <li class=\"li\">SonarQube Integration changes <ul class=\"ul\" id=\"store-rn-devops__ul_l3m_pfn_21c\">\n <li class=\"li\">SonarQube overall quality gate status for the scan summary is now supported and SonarQube integration with GitLab pipelines is also supported using ServiceNow DevOps Gitlab Docker Container.</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - November 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops__ul_pdf_4bf_2zb\">\n <li class=\"li\">Automatic updation of close code based on overall pipeline execution status<ul class=\"ul\" id=\"store-rn-devops__ul_yff_4bf_2zb\">\n <li class=\"li\">>The Change created from a pipeline is now automatically closed and updated with the closure notes, actual start/end time based on the overall pipeline completion status. This is controlled by a\n configuration flag which can be passed in as the attribute in the CHG creation step or via the configuration in the pipeline level in DevOps Change Velocity.</li>\n </ul></li>\n <li class=\"li\">Tool connection and configuration status <ul class=\"ul\" id=\"store-rn-devops__ul_zff_4bf_2zb\">\n <li class=\"li\">For Jenkins, GitHub, and Azure DevOps, the connection and configuration status indicators are updated. You can also easily test the tool connections.Overall Status of the tool is now updated as\n Connected, Disconnected, Needs Attention, based on the status of Connection Status, Tool Credentials, Permissions Check, Webhook Configuration Status.</li>\n </ul></li>\n <li class=\"li\">Supported various unit test types for Azure DevOps (ADO) <ul class=\"ul\" id=\"store-rn-devops__ul_agf_4bf_2zb\">\n <li class=\"li\">Automatically publish test results of various test tools reports like NUnit, pytest, jest, JUnit, XUnit without any custom API calls to publish to the DevOps CHG.</li>\n </ul></li>\n <li class=\"li\">Pull Request (PR) / Merge Request support for Azure DevOps (ADO) <ul class=\"ul\" id=\"store-rn-devops__ul_bgf_4bf_2zb\">\n <li class=\"li\">ADO pull request pipeline executions are now tracked in DevOps Change Velocity and the following metadata is published to the CHG, Pull request ID, Commits, Origin branch, Destination branch, Raised by,\n Approver, Comments, PR raised time, PR approved time, PR merged/closed time.</li>\n </ul></li>\n <li class=\"li\">Handling of GitHub API rate limiting <ul class=\"ul\" id=\"store-rn-devops__ul_cgf_4bf_2zb\">\n <li class=\"li\">When GitHub API rate limits are exceeded, DevOps Change Velocity will defer processing of new events until GitHub throttling has subsided. This will increase overall performance for large volumes of\n data.</li>\n </ul></li>\n <li class=\"li\">Checkmarx support <ul class=\"ul\" id=\"store-rn-devops__ul_dgf_4bf_2zb\">\n <li class=\"li\">>Connect Checkmarx that is integrated with your CI/CD pipelines to DevOps Change Velocity to retrieve security scan results. This helps you determine how vulnerable your code is. Checkmarx scans that are\n configured on GitHub Actions, Jenkins, and Azure DevOps pipelines are supported in the base system. You can view the security scan results either in the related list of a Change Request or the Task\n Execution of the pipeline in your ServiceNow instance or in the Pipeline UI. You can use security results in defining change policies and conditions for change automation. Both Checkmarx One and Checkmarx\n SAST are supported.</li>\n </ul></li>\n <li class=\"li\">Multimodel support changes <ul class=\"ul\" id=\"store-rn-devops__ul_egf_4bf_2zb\">\n <li class=\"li\">Migrate all your existing pipelines to use models by using the DevOps Pipeline Migration to Change Models catalog. In addition, you can pass the change models by name from your orchestration tool\n pipelines.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-devops__ul_tsw_pbf_2zb\">\n <li class=\"li\">The Pipeline UI remained in the forever loading state when there were more than 20 pipelines.</li>\n <li class=\"li\">Window Server had a compatibility issue with Jenkins.</li>\n <li class=\"li\">Inbound events remained in the waiting state when the task execution URL had a comma(,) in it for Jenkins multi-branch pipelines.</li>\n <li class=\"li\">Tools were getting disconnected even for tools with valid credentials because of rate limit in the system.</li>\n <li class=\"li\">Encoded query to return the task execution URL for multi-branch Jenkins pipelines wasn't working.</li>\n <li class=\"li\">The orchestration task associated with a pipeline was not getting renamed when a pipeline was renamed in ADO and re-discovered in ServiceNow.</li>\n <li class=\"li\">Assignment group was not getting set in a change request when a template was added in a change step and the corresponding pipeline was run.</li>\n <li class=\"li\">Inbound events were failing while connecting to a GitHub private repository using GitHub Apps OAuth.</li>\n <li class=\"li\">Incorrect step names were generated when using the Matrix Strategy to build out step names in the GitHub workflow.</li>\n <li class=\"li\">The Sonar step in ADO release pipelines was not working for pull request pipelines.</li>\n <li class=\"li\">Callback request was failing for custom changes in GitHub Actions.</li>\n <li class=\"li\">Security fix for ADO webhooks.</li>\n <li class=\"li\">MID Server cluster support for connection alias of DevOps Tool wasn't working.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-devops__ul_cqn_hxy_dyb\">\n <li class=\"li\">Security framework<ul class=\"ul\" id=\"store-rn-devops__ul_w23_yzy_dyb\">\n <li class=\"li\">A new integration framework and data model has been added specifically for application security tools. It is an extensible framework that also allows you to create custom integrations with any\n application security tools.</li>\n </ul></li>\n <li class=\"li\">Veracode support<ul class=\"ul\" id=\"store-rn-devops__ul_zsm_yzy_dyb\">\n <li class=\"li\">Connect Veracode that is integrated with your CI/CD pipelines to DevOps Change Velocity to retrieve security scan results. This helps you determine how vulnerable your code is. Veracode scans that are\n configured on GitHub Actions, Jenkins, and Azure DevOps pipelines are supported in the base system. You can view the security scan results either in the related list of a Change Request or the Task\n Execution of the pipeline in your ServiceNow instance or in the Pipeline UI. You can use security results in defining change policies and conditions for change automation.</li>\n </ul></li>\n <li class=\"li\">Multimodal support<ul class=\"ul\" id=\"store-rn-devops__ul_ezq_yzy_dyb\">\n <li class=\"li\">Multimodal change is a new change management feature that allows better flexibility in defining change models or processes to reflect modern development practices. DevOps supports this new feature using\n which you can create change models with states and rules that determine the transitions between the states to deliver "fit for purpose" change models with a suite of succinct flows and flow actions built\n in Flow designer. With DevOps change models, change teams can now selectively transition to a wide range of models that are fully optimized for their specific use cases</li>\n </ul></li>\n <li class=\"li\">Secure token authentication for Integration user<ul class=\"ul\" id=\"store-rn-devops__ul_zhv_yzy_dyb\">\n <li class=\"li\">Azure DevOps, Jenkins, and GitHub Actions now support token-based authentication for the integration user. Jenkins supports both basic auth and token authentication to make it compatible with DevOps\n Config.</li>\n </ul></li>\n <li class=\"li\">Run commits for GitHub Actions and Azure DevOps<ul class=\"ul\" id=\"store-rn-devops__ul_t21_zzy_dyb\">\n <li class=\"li\">Increase traceability by capturing the full list of run commits for a change in GitHub Actions and Azure DevOps.</li>\n </ul></li>\n <li class=\"li\">Workspace changes for onboarding and insights<ul class=\"ul\" id=\"store-rn-devops__ul_wqf_zzy_dyb\">\n <li class=\"li\">This includes validating the installation of ServiceNow DevOps extension in Azure DevOps before configuring webhooks, automatically importing pipeline steps when going through change automation setup,\n info icons for DevOps Insights widgets, and better visuals for flow and accelerate metric score widgets for DevOps Insights.</li>\n </ul></li>\n <li class=\"li\">Logging CHG state transitions within orchestration tool and Policy Condition details<ul class=\"ul\" id=\"store-rn-devops__ul_mlk_zzy_dyb\">\n <li class=\"li\">Change information such as Change Number, State, Assignment Group, Approvers, Planned Start/End date is displayed in the console logs of Azure DevOps pipelines and GitHub Action workflows, while the\n pipeline or workflow is pending change approval. The ServiceNow DevOps application is polled at regular intervals and if there is any difference in the change information, it is logged directly in the\n console logs, thereby minimizing the hops to ServiceNow instance. The details of the Policy Condition, which failed, are also logged in the console of the orchestration tool.</li>\n </ul></li>\n <li class=\"li\">Get and update DevOps Change Request details<ul class=\"ul\" id=\"store-rn-devops__ul_ljp_zzy_dyb\">\n <li class=\"li\">Get and update change request details associated with an Azure DevOps pipeline and GitHub Action workflow, by using the ServiceNow DevOps extension from Azure DevOps and GitHub Action marketplace. These\n extensions or custom actions can be used to get the change, update the change, and close the change as required, by passing in the needed attributes.</li>\n </ul></li>\n <li class=\"li\">GitHub Action Deployment Gates<ul class=\"ul\" id=\"store-rn-devops__ul_gk5_zzy_dyb\">\n <li class=\"li\">ServiceNow DevOps Change Velocity now supports GitHub Action Deployment Gates for its environments. By integrating this feature with ServiceNow DevOps, developers can enforce quality gates on every\n deployment environment in GitHub Actions and get the change details from within the Deployment Protection Rule console logs of GitHub Actions along with the progress of the change states as approved or\n rejected.</li>\n </ul></li>\n <li class=\"li\">Configure webhooks manually<ul class=\"ul\" id=\"store-rn-devops__ul_gpy_zzy_dyb\">\n <li class=\"li\">You can now choose to configure webhooks manually rather than configuring it automatically from ServiceNow DevOps Change Velocity. You can use this feature to access the token and sysid. Using this\n information, the tool admin within your organization can configure the webhooks manually. It is accessible only for DevOps Admin and Tool owner roles.</li>\n </ul></li>\n <li class=\"li\">ServiceNow DevOps connection and credential<ul class=\"ul\" id=\"store-rn-devops__ul_g1d_11z_dyb\">\n <li class=\"li\">The initial setup of ServiceNow DevOps Change Velocity by ServiceNow Admins has been simplified. The task of setting up the integration user with basic auth credentials is not required anymore.\n CreateDevOpsTool alias setup has been removed.</li>\n </ul></li>\n <li class=\"li\">Optimal handling of ServiceNow DevOps events to improve performance<ul class=\"ul\" id=\"store-rn-devops__ul_dpk_11z_dyb\">\n <li class=\"li\">ServiceNow DevOps will filter out ignorable events before they trigger a Flow execution. This will improve the performance of event handling and flow designer execution bandwidth for significant events,\n thereby improving the overall response time. This also allows DevOps admins to add tool webhooks with a broader scope without impacting system performance.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Major fixes.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.37.0 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-devops__ul_p3w_vwb_hwb\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-devops__ul_rqk_wwb_hwb\">\n <li class=\"li\">Improved error handling and guardrails: Improved error messages to help find the root cause of a problem while onboarding (connection, discover, configure, or import) a tool. Error messages identify relevant\n active problems, highlight specific issues, and explain how to mitigate them.</li>\n <li class=\"li\">DevOps Change Workspace changes<ul class=\"ul\" id=\"store-rn-devops__ul_njf_1xb_hwb\">\n <li class=\"li\">Streamlined initial system setup for ServiceNow admins, which includes status of setup, improved identification of scope needed to complete, ability to set new passwords for account used for\n configurating credential alias, extra validation, and more.</li>\n <li class=\"li\">App Owner role expansion, which includes the ability to modify pipeline steps to assign application services or to set up change automation. App owners can also click Discover for tools to associate any\n new objects needed for their DevOps application. Updated tool administration which includes the ability to easily update credentials for every tool and check permissions for the given credentials.</li>\n </ul></li>\n <li class=\"li\">Rally integration: Connect to the Broadcom Rally planning tool to import Rally planning objects such as epics, stories, bugs, and tasks into DevOps data as work items. The Rally integration supports discovery\n of work items, configuring webhooks to send real-time data, and importing of historical data. Rally work items can be associated with commits used for change request acceleration.</li>\n <li class=\"li\">GitHub OAuth JWT authentication: Secure authentication of GitHub tool connection is now supported using OAuth JWT (Json Web Tokens). OAuth-JWT authentication using private key generated in GitHub is now\n supported.</li>\n <li class=\"li\">Get and update DevOps Change Request details: Get and update change request details associated with a Jenkins pipeline by running the snDevOpsGetChangeNumber and snDevOpsUpdateChangeInfo scripts respectively\n in the Jenkins pipeline.</li>\n <li class=\"li\">DevOps Accelerate Metrics: Now also shown in Digital Portfolio Management workspace by business application.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-devops__ul_f5w_dxb_hwb\">\n <li class=\"li\">DevOps Insights 1.36 application adds ACLs, which hides the Business Service and Business Application CIs in the CMDB.</li>\n <li class=\"li\">DevOps Subscription isn't adding the users with assigned role via an assignment group to the Participant table.</li>\n <li class=\"li\">Owner field is not getting populated when app is created via app onboarding.</li>\n <li class=\"li\">Jenkins Discover fails with large number of pipelines/jobs.</li>\n <li class=\"li\">When pipeline name is same across tools (eg Gitlab, Jenkins), pipeline executions of one tool is mapped to another tool.</li>\n <li class=\"li\">Branch details are missing for commit due to race condition when both tag and branch events get processed simultaneously.</li>\n <li class=\"li\">The 'Do you wish to configure?' checkbox is missing on service portal during App on-boarding.</li>\n <li class=\"li\">GitHub bulk commit processing persists more commits than required.</li>\n <li class=\"li\">For an Azure DevOps (ADO) pipeline with only one stage and change receipt enabled, the CR gets created with Actual Start date greater than Actual End date.</li>\n <li class=\"li\">Gitlab Discover populates only first 100 (value defined in the import.coding_tool.repos.per_page property) repos, pipelines.</li>\n <li class=\"li\">CI class name 'Package' created from DevOps package conflicts with CMDB CI OS package.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.36.0 - November 2022</dt>\n <dd class=\"dd\">Changed:<ul class=\"ul\" id=\"store-rn-devops__ul_gxd_5lw_hvb\">\n <li class=\"li\">Updated error messaging <ul class=\"ul\" id=\"store-rn-devops__ul_hxd_5lw_hvb\">\n <li class=\"li\">Improved error messages to help find the root cause of a problem while connecting to a tool. Error messages identify relevant active problems, highlight specific issues, and explain how to mitigate them. A new\n permission check when connecting a tool shows permissions available from the credentials instead of the required permissions.</li>\n </ul></li>\n <li class=\"li\">You can now specify a particular MID Server directly on the DevOps Change workspace page while connecting to a tool</li>\n <li class=\"li\">Pull Request (PR) pipeline executions support GitHub/Jenkins <ul class=\"ul\" id=\"store-rn-devops__ul_ixd_5lw_hvb\">\n <li class=\"li\">Track and support Pull Request pipeline executions for the Jenkins orchestration tool and PRs created in the GitHub coding tool. Integrate PR data like Pull Request ID, Commits, Origin branch, Destination\n branch, Raised by, Approver, Comments, PR raised time, PR approved time, and PR merged/closed time from the GitHub coding tool to the DevOps CHG created for the corresponding pipeline execution in the Jenkins\n orchestration tool. In addition, attach the PR-related data to the DevOps CHG to review who authorized, validated, verified, and approved the PR merge process.</li>\n </ul></li>\n <li class=\"li\">Import historical data for DevOps tools and CHG traceability - Gitlab <ul class=\"ul\" id=\"store-rn-devops__ul_jxd_5lw_hvb\">\n <li class=\"li\">Import historical data for Code and Orchestration capabilities by fetching data through the app-onboarding self-service catalog and periodic polling.</li>\n <li class=\"li\">The import framework helps to onboard teams by importing DevOps data into the instance without having to edit the pipeline or configure webhooks. The imported data provides insights into root causes for\n complete change traceability of Commits, Branches, Tags, and Pipelines (both CI/CD) from Gitlab.</li>\n </ul></li>\n <li class=\"li\">SonarQube - Support new code metrics <ul class=\"ul\" id=\"store-rn-devops__ul_kxd_5lw_hvb\">\n <li class=\"li\">Integrate New Code metrics provided by SonarQube scan results apart from the Overall code scan results, based on the New Code configuration in SonarQube. The following new code metrics are integrated in this\n release: New Vulnerabilities, New Maintainability Rating, New Reliability Rating, New Security Rating, New Bugs, New Code Smells, New Technical Debt, and New Lines of Code. This is supported for the Jenkins,\n Azure DevOps, and GitHub Actions orchestration tools.</li>\n </ul></li>\n <li class=\"li\">Split.io Feature Flag tool Integration with ServiceNow <ul class=\"ul\" id=\"store-rn-devops__ul_lxd_5lw_hvb\">\n <li class=\"li\">This integration extends ServiceNow to manage the CHG approval process for feature flags and segments of Split.io. ServiceNow DevOps can now manage updates to feature flags.</li>\n <li class=\"li\">Split.io feature flag tool integration support enables discovery of workspaces, environments, segments, and feature flags. You can set CHG request fields to enable Split.io for CHG control. Upon\n approval/rejection of a CHG request, the callback URL in split.io for the split or segment is invoked to resume implementation of the update to the split and segment</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-devops__ul_el2_xg5_lwb\">\n <li class=\"li\">The DevOps insights dashboard can now filter by Business Application.<ul class=\"ul\" id=\"store-rn-devops__ul_mxd_5lw_hvb\">\n <li class=\"li\">Artifacts with the same name but different versions are considered duplicates (even though they belong to different repositories).</li>\n <li class=\"li\">Two pipeline executions were created for an ADO release pipeline when the ADO project name has spaces and special characters.</li>\n <li class=\"li\">DevOps - Change tickets have links to the pipeline home instead of a specific execution.</li>\n <li class=\"li\">Azure DevOps <ul class=\"ul\" id=\"store-rn-devops__ul_nxd_5lw_hvb\">\n <li class=\"li\">Commits and work items are not getting linked to artifacts for pipelines that have Publish artifacts in the first step or job.</li>\n <li class=\"li\">Azure DevOps - Imported commit details show the incorrect number of files changed</li>\n <li class=\"li\">Work items, test summaries, and commits are not attached to change in ServiceNow when the Release pipeline checks in before the build pipeline.</li>\n <li class=\"li\">Incorrect message in inbound event processing details when test type mapping is missing.</li>\n </ul></li>\n <li class=\"li\">After historical import of pipeline executions that are canceled, pipeline status shows as in-progress in the pipeline UI</li>\n <li class=\"li\">Jenkins Orchestration events randomly go into error state.</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.35.3 - September 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-devops__ul_gzv_sgs_w5b\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops__ul_tlw_sgs_w5b\">\n <li class=\"li\">Improved error messages to help you find the root cause of a problem while connecting to a tool. Error messages identify relevant active problems, highlight specific issues, and explain how to mitigate\n them.</li>\n <li class=\"li\">You can now specify a particular MID Server directly on the DevOps Change workspace page while connecting to a tool.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.35.2 - September 2022</dt>\n <dd class=\"dd\"><p class=\"p\">New feature:</p>\n <ul class=\"ul\" id=\"store-rn-devops__ul_tvm_rwm_q5b\">\n <li class=\"li\">Added multi-branch pipeline support when registering a changeset or snapshot to pipeline execution (requires DevOps Config) <ul class=\"ul\" id=\"store-rn-devops__ul_uvm_rwm_q5b\">\n <li class=\"li\">Requires Jenkins plug-in for ServiceNow DevOps v1.35.2</li>\n </ul></li>\n </ul>\n <p class=\"p\">Fixed: MID server assigned to connection alias not picked when creating change.</p></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.35.0 - August 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-devops__ul_gbw_svy_35b\">\n <li class=\"li\">New<ul class=\"ul\" id=\"store-rn-devops__ul_kkb_tvy_35b\">\n <li class=\"li\">GitHub Actions Integration:<ul class=\"ul\" id=\"store-rn-devops__ul_xtl_tvy_35b\">\n <li class=\"li\">GitHub is a coding tool that is now updated to support the GitHub Actions orchestration capability in ServiceNow DevOps. You use the ServiceNow DevOps custom actions (published to the GitHub Actions\n marketplace) to integrate GitHub Actions pipelines and GitHub Environments.</li>\n <li class=\"li\">To update the data model, GitHub Actions Integration requires that GitHub is connected, configured, and that pipelines are discovered. GitHub Actions workflows are paused and resumed using custom\n actions.</li>\n <li class=\"li\">The following custom actions are published to the GitHub repository:<ul class=\"ul\" id=\"store-rn-devops__ul_gfh_5vy_35b\">\n <li class=\"li\">ServiceNow DevOps Change</li>\n <li class=\"li\">ServiceNow DevOps Test Report</li>\n <li class=\"li\">ServiceNow DevOps Sonar</li>\n <li class=\"li\">ServiceNow DevOps Register Artifact</li>\n <li class=\"li\">ServiceNow DevOps Register Package</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Historical import and polling for Azure DevOps Artifacts: Import historical data for ADO artifacts by using the app-onboarding self-service catalog and periodic polling to fetch the data. The import framework\n helps onboard teams by fetching DevOps data into the instance without having to edit the pipeline or configure webhooks. The imported data provides insights into the root causes for complete change\n traceability, which helps to identify the root causes and areas of improvement.</li>\n <li class=\"li\">Out-of-the-box change approval policy - Risk Inputs and Reject Reasons: The base-system DevOps default change approval policy improves the change automation and approval policy. Policy conditions run against\n collected DevOps data to auto-reject, auto-approve, or defer for manual approval. The data could be metrics on commits, code coverage, test results, sonar scan results, risk inputs, and so on. The change\n approval policy is configurable. To help users quickly take corrective actions, rejection reasons are captured in the CHG work notes.</li>\n <li class=\"li\">Jenkins snippet generator: The Jenkins plugin for ServiceNow DevOps can generate DevOps scripted pipeline steps. This helps developers to adopt ServiceNow DevOps features quickly and to modify pipelines\n easily.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.34.1 - May 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-devops__ul_imh_yw3_ktb\">\n <li class=\"li\">Changed<ul class=\"ul\" id=\"store-rn-devops__ul_ytm_yw3_ktb\">\n <li class=\"li\">Out of the box change approval policy: Out of the box (OOTB) DevOps default change approval policy is implemented to update the change automation and approval policy. With which, the policy conditions are\n applied on the DevOps data collected to either auto-reject or auto-approve or defer for manual approval. The DevOps data could be metrics on commits, code coverage, test results, sonar scan results, etc. The\n change approval policy is configurable.</li>\n <li class=\"li\">Import historical data for DevOps tools - Azure DevOps: Import historical data for all capabilities (Code, Plan, and Orchestration) by using the app-onboarding self-service catalog and periodic polling to\n fetch data. The import framework helps onboard teams by fetching DevOps data into the instance without having to edit the pipeline or configure webhooks. The imported data provides insights into the root causes\n for complete change traceability. Starting with version 1.34, you can import the data and configure a polling mechanism for Azure DevOps.</li>\n <li class=\"li\">jFrog - Jenkins artifactory integration: Integrate Jenkins and jFrog Artifactory in ServiceNow DevOps and use this data for traceability and linking CI/CD pipelines in ServiceNow. Associate the build pipelines\n (CI) with the artifacts built and published to jFrog, and associate the deploy pipelines (CD) with the packages downloaded from jFrog repositories to deploy. Linking these CI/CD pipelines with the artifacts and\n associating those with the change creates the link from commit to artifacts built and deployed for change traceability.</li>\n </ul></li>\n <li class=\"li\">Fixed<ul class=\"ul\" id=\"store-rn-devops__ul_iqv_bx3_ktb\">\n <li class=\"li\">GitLab integration: Very large GitLab build numbers are saved as extreme big numbers in build_number column of Task Execution table</li>\n <li class=\"li\">Security bug</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.33.1 - February 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-devops__ul_jvb_bvg_jsb\">\n <li class=\"li\">Changed<ul class=\"ul\" id=\"store-rn-devops__ul_afb_dvg_jsb\">\n <li class=\"li\">Change traceability<ul class=\"ul\" id=\"store-rn-devops__ul_wnv_dvg_jsb\">\n <li class=\"li\">Change traceability is a non-invasive way to utilize DevOps data to accelerate manual changes. This allows for quicker time to value on the path to full change automation. With this release, you can\n associate either artifact versions, build numbers or a release version to a manually created change request that will pull in DevOps data such as work items, commits and tests.</li>\n <li class=\"li\">The implementation does not require pipeline modifications to include ServiceNow DevOps change tasks. Thus, with the associated DevOps data, you have complete visibility of what was deployed to\n production to accelerate your manual changes.</li>\n </ul></li>\n <li class=\"li\">Support Import and Polling for JIRA, GitHub and Jenkins<ul class=\"ul\" id=\"store-rn-devops__ul_hwb_fvg_jsb\">\n <li class=\"li\">The import via app-onboarding self-service catalog and periodical Polling to fetch data for all capabilities (Code, Plan and Orchestration) will help you to onboard teams easily by quickly getting DevOps\n data into ServiceNow without having to edit the pipeline or configure webhooks. The imported data will provide you the insights into the root causes for complete change traceability. This release will\n cover the importing framework for JIRA, GitHub and Jenkins and configurable polling mechanism.</li>\n <li class=\"li\">The following app spoke dependencies are added to support the feature<ul class=\"ul\" id=\"store-rn-devops__ul_b5g_gvg_jsb\">\n <li class=\"li\">Jenkins V2 Spoke – 1.1.2</li>\n <li class=\"li\">Jira Spoke – 3.1.1</li>\n <li class=\"li\">GitHub Spoke – 2.2.2</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">System Health Dashboard & Notifications<ul class=\"ul\" id=\"store-rn-devops__ul_crr_hvg_jsb\">\n <li class=\"li\">The system health dashboard provides a way to monitor or troubleshoot the data that is coming in from your connected DevOps tools to ServiceNow DevOps. This is a way for DevOps admins to have better\n visibility into the inbound events processing data received from various tools which have been configured in DevOps. There’s also an easy way to check the latest status of the tool connectivity.</li>\n <li class=\"li\">Email notifications can be sent to a group that will provide weekly information on key stats such as pipeline executions, change requests, and inbound event data. This allows DevOps admins to be\n proactively notified if there are any possible changes to the overall help of their DevOps system.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed<ul class=\"ul\" id=\"store-rn-devops__ul_bbm_jvg_jsb\">\n <li class=\"li\">Azure DevOps<ul class=\"ul\" id=\"store-rn-devops__ul_oyn_jvg_jsb\">\n <li class=\"li\">If multiple commits are processed at the same millisecond, duplicate repositories are created</li>\n <li class=\"li\">ADO tool created saves credentials in clear text</li>\n </ul></li>\n <li class=\"li\">GitLab notifications are stuck in waiting and error state when midserver is intermittently up and down</li>\n <li class=\"li\">Pipeline UI is not loading for pipelines having large number of pipeline executions</li>\n <li class=\"li\">DevOps relationship rules are executed for change requests with non-DevOps category</li>\n <li class=\"li\">Artifact registration fails for Free style job after upgrade to 1.32</li>\n <li class=\"li\">Security bug</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.32.0 - November 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-devops__ul_bqg_gq1_4rb\">\n <li class=\"li\">New<ul class=\"ul\" id=\"store-rn-devops__ul_ttg_hq1_4rb\">\n <li class=\"li\">Jenkins Support for parallel stages: ServiceNow DevOps will now track stages that run in parallel/nested in Jenkins pipelines. The parallel stages will be rendered accurately in the Pipeline User Interface,\n and automated Change Requests will only get created once parallel stages preceding it are complete</li>\n <li class=\"li\">Azure DevOps: Bulk Processing feature enabled for ADO tool's Orchestration Capability to optimize the processing of events</li>\n <li class=\"li\">Table Archiving Policies: Archive Rules added to auto archive data which is older than 9 months (configurable, can be configured for all archive rules using one property) Destroy Rules are added which will\n purge the archived data older than 3 years. Above Archive and Destroy Rules are applied to tables consisting of data – PipelineExecution, StepExecution, TaskExecution and all related tables.</li>\n </ul></li>\n <li class=\"li\">Fixed<ul class=\"ul\" id=\"store-rn-devops__ul_k4f_jq1_4rb\">\n <li class=\"li\">Agile Development 2.0: When user with scrum_product_owner and scrum_story_creator roles creates a user story, the corresponding workitem is not created in DevOps</li>\n <li class=\"li\">Jenkins: Multibranch pipelines with BitBucket configuration has task execution value as empty Pipeline executions are created even though Track is NOT enabled for multibranch pipeline and nested pipeline After\n recreating Jenkins tool, inbound events are created even though pipelines are not discovered or tracked</li>\n <li class=\"li\">Azure DevOps: For custom project (not Agile project): When ADO work item is deleted, inbound event errors with error code 400 thereby not updating corresponding DevOps workitem’s state to Deleted</li>\n <li class=\"li\">Change Receipt flag for a pipeline step record is not updated when app-onboarding payload is posted</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.31.0 - October 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-devops__ul_ank_y22_2rb\">\n <li class=\"li\">New<ul class=\"ul\" id=\"store-rn-devops__ul_cjy_y22_2rb\">\n <li class=\"li\">Support for parallel stages in Azure DevOps<ul class=\"ul\" id=\"store-rn-devops__ul_crj_cf2_2rb\">\n <li class=\"li\">ServiceNow DevOps will now track stages that run in parallel in Azure DevOps Release pipelines. The parallel stages will be rendered accurately in the Pipeline User Interface, and automated Change\n Requests will only get created once parallel stages preceding it are complete.</li>\n <li class=\"li\">NOTE: Support for parallel stages is limited to Azure DevOps Release pipelines; Build pipelines will continue to be tracked and rendered in serial in ServiceNow DevOps.</li>\n </ul></li>\n <li class=\"li\">Self-service Onboarding <ul class=\"ul\" id=\"store-rn-devops__ul_pqf_df2_2rb\">\n <li class=\"li\">This release includes two new Service Catalog Items to enable a self-service model for onboarding teams to ServiceNow DevOps:<ul class=\"ul\" id=\"store-rn-devops__ul_xcr_df2_2rb\">\n <li class=\"li\">Tool Onboarding: Allows teams to create a new ServiceNow DevOps tool instance, including tool Creation, Connection, Discovery, and Configuration. Once completed, the tool is ready for App\n onboarding.</li>\n <li class=\"li\">App Onboarding: Allows teams to create a new ServiceNow DevOps App (or configure an existing one), including pipeline stage discovery, controlling tracking, and (optionally) enabling Change Control\n for a step.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">With these two catalog items, development teams can configure their projects for use with ServiceNow DevOps from start to finish in minutes, completely self-sufficient and on their own schedule.</li>\n <li class=\"li\">New DevOps Change Velocity App<ul class=\"ul\" id=\"store-rn-devops__ul_k5f_1f2_2rb\">\n <li class=\"li\">A new "DevOps Change Velocity" app has been introduced to host the existing DevOps Change Acceleration feature. Installing DevOps Change Velocity will automatically install or upgrade all ServiceNow\n DevOps App dependencies, so it will no longer be necessary to install them individually. In conjunction with this, the existing "DevOps" app has been renamed to "DevOps Data Model". This is an\n organizational measure designed to improve the application install experience; it does not change existing ServiceNow DevOps functionality in any way.</li>\n </ul></li>\n <li class=\"li\">Automatic Change Control enablement for ADO and Jenkins<ul class=\"ul\" id=\"store-rn-devops__ul_wxx_z22_2rb\">\n <li class=\"li\">When DevOps Change Control has been enabled in an Azure DevOps or Jenkins pipeline, the corresponding step in ServiceNow will automatically have Change Control enabled. This improvement works with the\n Self-service Onboarding feature to simplify and streamline the onboarding process.</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.30.0 - September 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-devops__ul_q4w_vs3_wqb\">\n <li class=\"li\">New<ul class=\"ul\" id=\"store-rn-devops__ul_cm1_ws3_wqb\">\n <li class=\"li\">Restart stages for Azure DevOps: Support pipeline and stage/step restarts that enables you to trace the information correctly as the pipeline run is the same.</li>\n <li class=\"li\">GitLab OAuth: Support OAuth as it is more secure than basic auth to prevent malicious actions and unwarranted visibility.</li>\n </ul></li>\n <li class=\"li\">Fixed<ul class=\"ul\" id=\"store-rn-devops__ul_a1x_xs3_wqb\">\n <li class=\"li\">Jenkins plug-in for ServiceNow DevOps<ul class=\"ul\" id=\"store-rn-devops__ul_hxw_ys3_wqb\">\n <li class=\"li\">Security vulnerabilities related to Jenkins plugin dependencies. (Note: Starting with DevOps 1.30, the minimum base version of Jenkins server must be 2.204.6 to fix the vulnerabilities).</li>\n <li class=\"li\">Notification stuck in waiting state for multibranch pipelines that has branch name with special characters (e.g. scratch/dev!@@&mybranch).</li>\n </ul></li>\n <li class=\"li\">Azure DevOps<ul class=\"ul\" id=\"store-rn-devops__ul_s3q_1t3_wqb\">\n <li class=\"li\">Build pipeline: Artifact versions are not displayed in Change Request related list when both package and change are created in same stage.</li>\n <li class=\"li\">The <span class=\"ph uicontrol\">Committed at</span> field is changed when tag is created to a historic commit.</li>\n <li class=\"li\">Release pipeline executions create package with same name on each run.</li>\n </ul></li>\n <li class=\"li\">Performance issues on DevOps pipeline execution, test summary and callback tables.</li>\n <li class=\"li\">Intermittently, duplicate work items are created in DevOps when work item is created from Agile 2.0 ServiceNow plugin.</li>\n <li class=\"li\">Test results not seen in deploy pipeline when generated from multiple build pipelines.</li>\n </ul></li>\n <li class=\"li\">Changed: Starting with DevOps 1.30, the minimum base version of Jenkins server must be 2.204.6 to fix the vulnerabilities.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.29.0 - August 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-devops__ul_gvk_5sh_mqb\">\n <li class=\"li\">Feature changes: <ul class=\"ul\" id=\"store-rn-devops__ul_wn5_1th_mqb\">\n <li class=\"li\">Jenkins plug-in for ServiceNow DevOps<ul class=\"ul\" id=\"store-rn-devops__ul_yfz_bth_mqb\">\n <li class=\"li\">Plugin from Jenkins Marketplace: Easy onboarding by directly installing from the Jenkins Marketplace. Mainly to remove ALL friction for dev teams to be able to self-onboard and use the solution</li>\n <li class=\"li\">Improved log levels: Logger is key to diagnose or debug a problem. However, turning on excessive logging can rapidly flood your system and terminate the servers. Dev teams will now have the ability to\n set the log levels as desired to trace out the exact root cause of a problem</li>\n <li class=\"li\">Reducing Excessive pipeline info call: To reduce the number of calls from Jenkins to ServiceNow to know whether a pipeline is being tracked or not every time a Jenkins build is triggered, a new flag\n “Force Tracking Check” has been introduced in Jenkins configuration. When this is disabled, a file with the pipeline tracking and testing info is created which will be used to determine to know what\n pipelines are tracked on ServiceNow to send notifications. Whenever a pipeline tracking flag or test info is updated on ServiceNow application by user, ServiceNow will make a POST REST API call to Jenkins\n to update the pipeline tracking file</li>\n </ul></li>\n <li class=\"li\">Change request on Categorization: When a Change Request is automatically created, it has Category=DevOps. The category values you have today denotes a type of change, like Hardware, Software, Network, etc.\n whereas “DevOps” value is more like the source of change. There could be instances where a change is sourced by DevOps and is of type Hardware or Software. In addition, already the Category list could be used\n for a different purpose and use values like, e.g. non-Production, etc. DevOps team will now have the ability to uniquely identify that a change record is a “DevOps Change Record”.</li>\n <li class=\"li\">Improved performance of Inbound Event processing throughput</li>\n </ul></li>\n <li class=\"li\">Fixes:<ul class=\"ul\" id=\"store-rn-devops__ul_v41_1th_mqb\">\n <li class=\"li\">ADO Pipeline and task executions are appearing when tracking specific pipeline at tool level, but track is not enabled for pipeline</li>\n <li class=\"li\">Change request auto approve and reject comments are not set in the sysapproval_approver table record</li>\n </ul></li>\n <li class=\"li\">Jenkins plug-in for ServiceNow DevOps: 1.29</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.28.0 - July 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-devops__ul_s41_ssh_mqb\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-devops__ul_t41_ssh_mqb\">\n <li class=\"li\">Inbound events erroring with certain exception types will be automatically retried by a scheduled job. The exception types, retry count and age of errored inbound events to process are configurable in DevOps\n properties</li>\n <li class=\"li\">Jenkins Integration <ul class=\"ul\" id=\"store-rn-devops__ul_u41_ssh_mqb\">\n <li class=\"li\">Improved security, you can now use API key to create to Jenkins tool in ServiceNow DevOps The change request rejected/cancelled reason is sent back to the respective Jenkins pipeline so that you will\n know why the change was rejected/cancelled.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-rn-devops__ul_v41_ssh_mqb\">\n <li class=\"li\">Code push and tag push events fail for an empty commit that does not have any file changes</li>\n <li class=\"li\">GitHub: Error 404 - Import is not working at Repo level - When tool url has trailing '/' Artifact is not linked to task execution when pipeline name contains the branch name</li>\n <li class=\"li\">GitHub Enterprise - Unable to configure a repository due to incorrect webHookResourcePath</li>\n <li class=\"li\">Layout of pipeline UI page is broken in IE11 Jenkins Multibranch pipeline events stuck in Waiting state when branch name has '/' and has Junit tests Multibranch pipeline with a space doesn't work</li>\n <li class=\"li\">Azure DevOps: <ul class=\"ul\" id=\"store-rn-devops__ul_w41_ssh_mqb\">\n <li class=\"li\">DevOps plan import request for Azure DevOps fails with big backlog (for example, >2000 workitems)</li>\n <li class=\"li\">Notification Inbound fails for a release that include an Azure Artifact</li>\n <li class=\"li\">When the credentials change/expire after the tool is created, state of import requests for Discover action are success instead of error</li>\n <li class=\"li\">In a single pipeline execution, the revert commit is persisted prior to the original commit thereby not removing the revert commit from the Run Commits</li>\n <li class=\"li\">Jenkins plug-in for ServiceNow DevOps: 1.28</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.27.0 - June 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-devops__ul_vdj_lhy_gqb\">\n <li class=\"li\">Changed: <ul class=\"ul\" id=\"store-rn-devops__ul_wdj_lhy_gqb\">\n <li class=\"li\">Software quality framework: Updated data model specifically for code quality and security tools. An extensible framework that allows anyone to create custom integrations to any Code Quality and Security\n tools.</li>\n <li class=\"li\">SonarQube support: OOTB support for Azure DevOps and Jenkins. Whenever there is a scan triggered from the pipeline, the scan results are captured in ServiceNow DevOps that is needed to determine change\n risk</li>\n <li class=\"li\">Allow change fields to be set via the API. This overrides any step configurations previously set. The current functionality stays intact with the only difference being that fields can now be set from the\n API.</li>\n <li class=\"li\">Jenkins plug-in for ServiceNow DevOps: 1.27</li>\n </ul></li>\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-rn-devops__ul_xdj_lhy_gqb\">\n <li class=\"li\">Race condition causing incorrect</li>\n <li class=\"li\">DevOps Inbound Event waiting reason and incomplete pipeline executions DevOps change creation fails with legacy change management plugin</li>\n <li class=\"li\">When GitHub pusher email is empty, Committer & Committer Email are not populated in DevOps</li>\n <li class=\"li\">For BitBucket, DevOps tag updates are not processed</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.26.1 - May 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-devops__ul_lmc_g3r_5pb\">\n <li class=\"li\">Changed: <ul class=\"ul\" id=\"store-rn-devops__ul_mmc_g3r_5pb\">\n <li class=\"li\">Dynamically create connection aliases (under a parent alias) which avoids the need for a System Admin to create connection aliases separately when creating the DevOps tool. This feature uses the platform\n "Child Aliases" feature and is available from Paris. DevOps application ships with parent aliases and corresponding configuration templates (Basic Auth, API Key and OAuth - Authorization Code) which can then be\n used to create connection and credential under the created child alias.</li>\n </ul></li>\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-rn-devops__ul_nmc_g3r_5pb\">\n <li class=\"li\">Pipeline UI is broken when all task executions are skipped</li>\n <li class=\"li\">Test tool integration expects the toolID in the query parameters to be an orchestration tool id</li>\n <li class=\"li\">DevOps tag updates are not processed</li>\n <li class=\"li\">There is no default handling for unsupported azure states like SucceededWithIssues Filter the commit api to fetch only commits for Jenkins</li>\n <li class=\"li\">Branch info not getting updated for commits on code merge</li>\n </ul></li>\n <li class=\"li\">Plugin and extensions compatibility: <ul class=\"ul\" id=\"store-rn-devops__ul_omc_g3r_5pb\">\n <li class=\"li\">Jenkins plug-in for ServiceNow DevOps (1.24.0) https://marketplace.visualstudio.com/items?itemName=ServiceNow.vss-services-servicenow-devops Version: 1.24.0</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.25.1 - April 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-devops__ul_oy1_5tb_ppb\">\n <li class=\"li\">Changed: <ul class=\"ul\" id=\"store-rn-devops__ul_py1_5tb_ppb\">\n <li class=\"li\">Azure DevOps: Onboarding ADO tool made easy by enabling the customers to choose only specific pipelines to track.</li>\n <li class=\"li\">You may now set archive/purge conditions for the Inbound Events table to handle high volumes of DevOps data</li>\n </ul></li>\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-rn-devops__ul_qy1_5tb_ppb\">\n <li class=\"li\">Azure DevOps: When job names under different stages are the same, artifact/package is not linked to task execution</li>\n <li class=\"li\">Azure DevOps: For a release gate with manual only trigger on a stage, release pipeline creates two pipeline execution records</li>\n <li class=\"li\">Artifact generation includes commits from different branch for failed executions in Multibranch pipeline</li>\n <li class=\"li\">DevOps flow designer scripts should execute as ‘User who initiates session’ instead of ‘System User’</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.24.0 - March 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-devops__ul_rrc_psn_v4b\">\n <li class=\"li\">Changed: <ul class=\"ul\" id=\"store-rn-devops__ul_gr1_rsn_v4b\">\n <li class=\"li\">Change request pipeline API changes: Set additional change request attributes when creating the change request from Jenkins and Azure DevOps pipelinesSet flag from pipeline so ServiceNow DevOps will not close\n the change request</li>\n <li class=\"li\">GitLab and Azure DevOps repository tags are now supported in ServiceNow DevOps</li>\n <li class=\"li\">Can now process bulk commits from GitLab</li>\n <li class=\"li\">'version' is now an optional field in the plan payload</li>\n </ul></li>\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-rn-devops__ul_wnz_ssn_v4b\">\n <li class=\"li\">Pipeline UI renders a blank page for pipeline that creates artifact version in the same stage as change</li>\n <li class=\"li\">In a change request, user with only DevOps Viewer Role is able to see all commits in the system instead of commits included in the artifact</li>\n <li class=\"li\">Change request is not created when commits have empty committer</li>\n <li class=\"li\">Change request is not created if upstream stage is 'skipped'</li>\n <li class=\"li\">For Azure DevOps and GitLab, reverted commits in a merge commit show in a change request's commits related list</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.23.0 - February 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-devops__ul_sdd_dxr_p4b\">\n <li class=\"li\">Feature changes: <ul class=\"ul\" id=\"store-rn-devops__ul_ihl_jxr_p4b\">\n <li class=\"li\">Automatically importing and categorizing GitLab JUnit tests during the pipeline execution is now supported.</li>\n </ul></li>\n <li class=\"li\">Fixes: <ul class=\"ul\" id=\"store-rn-devops__ul_hp5_3xr_p4b\">\n <li class=\"li\">Large commits are now supported with Azure DevOps.</li>\n <li class=\"li\">Jenkins pipeline under DevOps change resumes automatically after restart of Jenkins server.</li>\n <li class=\"li\">Two pipeline execution records are created if change control is enabled on the first stage of a freestyle pipeline.</li>\n <li class=\"li\">Inbound event generates error when processing work item for ADO tool with a project that has a space in the name. When multiple ADO pipelines (all with tests) are run in parallel, inbound events get stuck in\n waiting state with exceptions.</li>\n <li class=\"li\">App Onboarding payload is not stored in the encrypted field.</li>\n <li class=\"li\">Inbound Stage completion notifications from Azure DevOps are not processed correctly resulting in a timeout.</li>\n <li class=\"li\">Azure release gates reattempt use cases are failing with change receipt changes.</li>\n <li class=\"li\">Jenkins global tool configuration username/password are stored as plain texts in config.xml.</li>\n <li class=\"li\">Jenkins pipeline fails if pipeline has not been discovered.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.22.0 - January 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-devops__ul_ej2_4qh_g4b\">\n <li class=\"li\">New: Multiple work items for a commit are now supported and will be linked to the commit in ServiceNow DevOps. In addition:<ul class=\"ul\" id=\"store-rn-devops__ul_hgk_pqh_g4b\">\n <li class=\"li\">The work item syntax in the commit message can be customized to reflect your organization's processes.</li>\n <li class=\"li\">Selecting the work items through the Azure DevOps user interface when committing is now supported.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.21.0 - December 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-devops__ul_wtf_jnr_xnb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops__ul_gmy_jnr_xnb\">\n <li class=\"li\">You can now delete many DevOps objects such as Tools, Repositories, and Pipelines. See product documentation for full list and restrictions.</li>\n <li class=\"li\">You can now obtain the change number created in a pipeline for further interaction with the change request from the pipeline.</li>\n </ul></li>\n <li class=\"li\">Removed:<ul class=\"ul\" id=\"store-rn-devops__ul_frm_nnr_xnb\">\n <li class=\"li\">The Configuration Item field on a tool has been removed.</li>\n <li class=\"li\">Under Use Mid Server selection, the two fields (Mid Server Application, Mid Server Capability) have been removed.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.20.1 - January 2021</dt>\n <dd class=\"dd\"><p class=\"p\">For the following fixes, install the <span class=\"ph\">Jenkins</span> plugin for <span class=\"ph\">ServiceNow</span>\n <span class=\"ph\">DevOps</span> (1.20.2).</p>\n <div class=\"p\"><ul class=\"ul\" id=\"store-rn-devops__ul_gms_rwl_l4b\">\n <li class=\"li\">Fixed: <ul class=\"ul\" id=\"store-rn-devops__ul_hms_rwl_l4b\">\n <li class=\"li\">Security fix</li>\n <li class=\"li\">If Pipeline has not been discovered, the Jenkins plugin behavior can fail</li>\n <li class=\"li\">When Jenkins is restarted, deployments are resumed without change approval</li>\n </ul></li>\n </ul></div></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.20.0 - November 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-devops__ul_ozp_4gw_pnb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops__ul_y4v_4gw_pnb\">\n <li class=\"li\">Change registration: Pipeline steps can now be configured to create change receipts, which includes all of the pipeline data, but does not require approval to proceed forward in the pipeline.</li>\n <li class=\"li\">Test tool improvements: JUnit and Selenium tests can now be auto-categorized and additional test types can be configured for auto-categorization.</li>\n <li class=\"li\">Jenkins skipped stages: When stages are skipped, due to branch conditions, the Pipeline UI will not display them.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.19.1 - October 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-devops__ul_g5l_1tt_fnb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops__ul_d1s_1tt_fnb\">\n <li class=\"li\">DevOps Pipeline Steps are now autocreated as the Jenkins pipeline runs. You no longer need to manually create the Pipeline Steps in ServiceNow or configure the notifications in Jenkins. Change is still\n configured manually in the desired steps in Jenkins and in ServiceNow DevOps.</li>\n <li class=\"li\">DevOps has increased the data resiliency by adding retries to most tool communication from the ServiceNow flows. You can modify the retry configuration to match your needs.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.18.1 - December 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-devops__ul_lvg_bnr_xnb\">\n <li class=\"li\">Fixed: This release is a fix release. It fixes a compatibility issue with the change feature.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.18.0 - September 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-devops__ul_d54_42n_ymb\">\n <li class=\"li\">New: DevOps Pipeline Steps are now autocreated as the orchestration tool's pipeline runs. You no longer need to manually create the Pipeline Steps and map them to the orchestration tool. Change should still be\n manually configured on the desired steps.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.17.0 - August 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-devops__ul_qqp_bhk_qmb\">\n <li class=\"li\">New: OAuth and GitHub apps are now supported with the GitHub integration</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-devops__ul_txc_dhk_qmb\">\n <li class=\"li\">Fixed the issue where the Step name on Step Execution is empty until the entire execution is complete</li>\n <li class=\"li\">Improved performance for git commit processing</li>\n <li class=\"li\">Fixed the issue where Azure DevOps commit records are not created when the associated work item is not found</li>\n <li class=\"li\">Corrected handling of Azure DevOps pipeline runs with empty JUnit tests</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.16.0 - July 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-devops__ul_xwy_tmm_3mb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops__ul_egf_5mm_3mb\">\n <li class=\"li\">DevOps Pipeline UI updates to include artifacts<ul class=\"ul\" id=\"store-rn-devops__ul_lsy_5mm_3mb\">\n <li class=\"li\">Ability to see Artifact versions created or released on the Pipeline UI</li>\n <li class=\"li\">Accessibility improvements</li>\n </ul></li>\n <li class=\"li\">Improved demo data to contain pipeline UI, tool, insight examples</li>\n <li class=\"li\">Ability to create Orchestration tools that utilize event-based discovery and generic change acceleration callbacks</li>\n <li class=\"li\">GitLab Coding and Orchestration Tool integrations via the DevOps Integration App</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.14.0 - May 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-devops__ul_etr_zpf_plb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-devops__ul_lfl_1qf_plb\">\n <li class=\"li\">Customer-Managed Change - DevOps now provides greater flexibility in configuring Change Request flows, for example, support for new change types.</li>\n <li class=\"li\">Improved handling of out-of-sequence Azure DevOps pipeline notifications.</li>\n <li class=\"li\">Historical import for Azure DevOps Work Items is now supported.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-devops__ul_xky_cqf_plb\">\n <li class=\"li\">Work item deleted events are now handled correctly for Azure DevOps.</li>\n <li class=\"li\">Commit notification handling has been corrected.</li>\n <li class=\"li\">Pipeline UI has been updated to include new states (canceled by user) in step executions.</li>\n <li class=\"li\">Corrected problem where only 200 records are imported due to max limit property.</li>\n <li class=\"li\">Tool creation note "Tool creation can take up to a minute" is now translatable.</li>\n <li class=\"li\">Added support for components/controls provided without states and/or properties (expandable/collapsible content).</li>\n <li class=\"li\">Addressed problem where layout does not adapt to changes in text size settings up to 200%.</li>\n </ul></li>\n </ul>\n <div class=\"note note note_note\"><span class=\"note__title\">Note:</span> This version of the app can only be installed on instances running New York or later.</div></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.10.0 - January 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Improvements to the Pipeline UI</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.9.0 - December 2019</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: The user created integration framework now supports connect and discover actions.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.8.0 - November 2019</dt>\n <dd class=\"dd\">Improved tool creation<ul class=\"ul\" id=\"store-rn-devops__ul_xmk_x3k_sjb\">\n <li class=\"li\">There is a new 'Create' button that will:<ul class=\"ul\" id=\"store-rn-devops__ul_b1h_fjk_sjb\">\n <li class=\"li\">Create a DevOps tool, create connection, alias, and credentials, and will automatically connect to the tool</li>\n </ul></li>\n <li class=\"li\">App Pipeline UI<ul class=\"ul\" id=\"store-rn-devops__ul_iyp_djk_sjb\">\n <li class=\"li\">From change requests that were created by DevOps, there is a Related Link to view the Pipeline UI for that execution.</li>\n <li class=\"li\">From App or Step Execution, you can follow the Related Link to the last execution on the pipeline UI.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - July 2019</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-devops__ul_a5q_dzl_nsb\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-devops__ul_aqd_yjk_sjb\">\n <li class=\"li\">A REST API that allows anyone to integrate code, plan, and orchestration tools</li>\n <li class=\"li\">Jenkins jobs in folders can now be discovered</li>\n <li class=\"li\">Change Acceleration works on MID Server</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - June 2019</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-devops__ul_lws_fjk_sjb\">\n <li class=\"li\">Name changed from "Enterprise DevOps" to "DevOps".</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - May 2019</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-devops__ul_lhy_fjk_sjb\">\n <li class=\"li\">Usability and stability improvements</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.1 - April 2019</dt>\n <dd class=\"dd\"><div class=\"p\">Configurable Pipeline Modeling<ul class=\"ul\" id=\"store-rn-devops__ul_bqd_yjk_sjb\">\n <li class=\"li\">High-level pipelines allow more than one App to be a part of a pipeline.</li>\n <li class=\"li\">Model the Jenkins jobs to pipeline stages at the App level (App stage).</li>\n <li class=\"li\">Track upstream and downstream job relationships.</li>\n </ul></div>\n <div class=\"p\">Change Acceleration<ul class=\"ul\" id=\"store-rn-devops__ul_cqd_yjk_sjb\">\n <li class=\"li\">Create Change Requests for job runs that are under change control. Uses Configuration Items set on the App Stage.</li>\n <li class=\"li\">Jenkins plugin will wait for Change Request to be moved to ‘Implement’ state before executing the Jenkins job run. After the job run, the Change Request will be updated with implementation details and\n closed.</li>\n </ul></div>\n <div class=\"p\">Insights<ul class=\"ul\" id=\"store-rn-devops__ul_dqd_yjk_sjb\">\n <li class=\"li\">Change Acceleration insights provide visibility into the Change Management process and its efficiency.</li>\n <li class=\"li\">System Health insights allow admins to keep the pipeline operating effectively.</li>\n </ul></div>\n <div class=\"p\">ITBM Agile 2.0 Integration<ul class=\"ul\" id=\"store-rn-devops__ul_eqd_yjk_sjb\">\n <li class=\"li\">Automatically sync ITBM products, epics, stories, fixes, and releases into <span class=\"ph\">ServiceNow®</span>\n <span class=\"ph\">DevOps</span>.</li>\n <li class=\"li\">Historical data import.</li>\n </ul></div>\n <div class=\"p\">Jira Integration<ul class=\"ul\" id=\"store-rn-devops__ul_fqd_yjk_sjb\">\n <li class=\"li\">Automatically sync Jira projects, epics, stories, bugs, tasks, and releases into <span class=\"ph\">ServiceNow®</span>\n <span class=\"ph\">DevOps</span>.</li>\n <li class=\"li\">Historical data import.</li>\n </ul></div>\n <div class=\"p\">GitHub Integration<ul class=\"ul\" id=\"store-rn-devops__ul_gqd_yjk_sjb\">\n <li class=\"li\">Support <a class=\"xref true-external\" href=\"https://github.com/\" target=\"_blank\">GitHub.com</a> and on-prem Enterprise Github.</li>\n <li class=\"li\">Process commits and branches using web hooks on selected repositories.</li>\n <li class=\"li\">Automatically push web hook when configuring repository.</li>\n <li class=\"li\">Optionally track file changes.</li>\n <li class=\"li\">Track committer and repository quality metrics.</li>\n <li class=\"li\">Historical data import.</li>\n </ul></div>\n <div class=\"p\">Jenkins Integration<ul class=\"ul\" id=\"store-rn-devops__ul_hqd_yjk_sjb\">\n <li class=\"li\">Use the <a class=\"xref true-external\" href=\"https://plugins.jenkins.io/notification\" target=\"_blank\">Jenkins notification plugin</a> to send updates to <span class=\"ph\">ServiceNow®</span>\n <span class=\"ph\">DevOps</span>.</li>\n <li class=\"li\">Download and install the <a class=\"xref true-external\" href=\"https://support.servicenow.com/kb_view.do?sysparm_article=KB0745378\" target=\"_blank\"><span class=\"ph\">ServiceNow®</span>\n <span class=\"ph\">DevOps</span> plugin for Jenkins</a>. There are instructions in the KB article.</li>\n <li class=\"li\">Import Jenkins freestyle pipeline jobs and map them to <span class=\"ph\">ServiceNow®</span>\n <span class=\"ph\">DevOps</span> pipelines.</li>\n <li class=\"li\">Store test results from Jenkins including JUnit and Selenium tests.</li>\n <li class=\"li\">Jenkins plugin provided to enable Change Acceleration.</li>\n </ul></div></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # DevOps Data Model release notes
Version history for the DevOps Data Model application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.1.0 - August 2025
* New:
+ Import based evidence collection framework
+ Improve instance efficiency by skipping step-level pipeline processing for accelerated change management and evidence collection for GitHub and Azure DevOps (ADO) orchestration tools.
#### Version 6.0.0 - May 2025
* New:
+ Bitbucket cloud tool integration with ServiceNow
- Integrate the Bitbucket Cloud coding tool with DevOps Change Velocity, enabling ServiceNow to connect, discover, import, and process real-time repository events.
* DevOps Workspace UI for simplified creation of custom tool integration with planning, coding and orchestration capabilities
+ An intuitive DevOps Workspace UI to integrate a new custom tool across capabilities with basic know-how of ServiceNow has been added. It offers easy navigation to the ServiceNow AI Platform for defining
transformer or adapter rules or integrate the ability to do so within the workspace wherever applicable and embeds necessary documentation links and tooltips to bolster self-service.
* Changed:
+ Additional scans for DevOps Health Scan Content pack
- Additional set of proactive checks focused on problems that tend to occur before or after an upgrade along with catching configuration issues like plugin and version incompatibilities or pipelines that
chronically fail have been added.
+ Bitbucket Server and Data Center tool integration with ServiceNow
- Improved support for Bitbucket Server and Data Center by enabling Pull Request functionality.
+ Secure token for Rally Integration User
- Rally integration now supports a more secure integration user token, instead of basic auth for integration user, and is now consistent with the remaining planning tool integrations.
#### Version 5.1.0 - February 2025
* New:
+ Support for proactive health scans
- Detect anomalies and issues in your DevOps Change Velocity instance by using a suite of proactive checks. These checks can help you identify problems that are not obvious in the product UI but can easily
be detected through table scans. They are either Scheduled or On-Demand in nature, based on the type of check.
+ Harness tool integration with ServiceNow
- Integrate the Harness orchestration tool with DevOps Change Velocity. This integration enables you to connect, discover, import, process real-time events, and integrate CI/CD with change in ServiceNow
for Harness pipelines.
* Changed:
+ Simplified onboarding of orchestration tools that are not supported in the base system
- The simplified generic framework provides you an easy-to-use solution to integrate custom orchestration tools with ServiceNow DevOps Change Velocity, requiring minimal knowledge of the platform. It
reduces the complexity of integration by lowering the amount of custom coding needed and by simplifying the overall process for both customers and partners. By streamlining the onboarding of new
orchestration tools, the framework enables faster adoption, smoother scaling, and easier onboarding of additional teams. This enables you to experience fewer integration challenges, speeding up the user
adoption process and reducing friction during the transition. This generic framework supports the integration of any orchestration tool not natively supported by ServiceNow in the base system.
+ Custom fields for planning tool integration
- Bring in additional custom fields for work items and thereby experience enhanced configurability of planning tools supported in the base system by DevOps Change Velocity.
#### Version 5.0.0 - November 2024
* New:
+ OAuth 2.0 authentication for Azure DevOps (ADO)
- Use OAuth 2.0 authentication to connect your Azure DevOps tool with DevOps Change Velocity ensuring a more secure authentication method.
+ OAuth 2.0 authentication for Jira Cloud
- Use OAuth 2.0 authentication to connect your Jira Cloud tool with DevOps Change Velocity ensuring a more secure authentication method.
* Changed:
+ Generalized Docker container solution to support any orchestration tool
- Use the generalized and extensible Docker container solution to integrate any orchestration tool with DevOps Change Velocity for invoking pipeline actions like change request creation and collecting
relevant DevOps data without having to rely on tool-specific plugins or extensions.
+ Simplified onboarding of Planning tools that are not supported in the base system
- Integrate planning tools that are not supported in the base system by using transformer rules. GitLab Issues is now available as one of the planning tools and is built leveraging this new approach, so
you can discover plans, import work items, and configure webhooks for work items (issues) in GitLab.
+ Improved manual DevOps change creation experience by enabling the association of work items directly
- Add work items data in a manually created DevOps change request in Service Operations Workspace for ITSM.
#### Version 4.1.0 - August 2024
* Improved the DevOps Data Model to support the following DevOps Change Velocity features:
+ Changed:
- Improved journey to full change automation using models.
- Support reruns with GitHub Action.
- Support API\_KEY for Jira Server.
- Persist branch details in pipeline execution to determine commits from artifacts and packages.
+ Removed:
- To make the Change - DevOps Implement flow of the DevOps model more suitable for DevOps changes, change tasks are no longer automatically created.
- The DevOps Change Request Minimal Automation Approval Flow and DevOps Change Request Advanced Automation Approval flows won't trigger for DevOps change requests whose model is a base system DevOps change
model (DevOpsorDevOpssimplified) to avoid conflicts and errors.
+ Note: For detailed information on the features, see the DevOps Change Velocity Release Notes.
#### Version 4.0.0 - May 2024
* Changed:
+ Improved the DevOps Data Model to support the following DevOps Change Velocity features:
- Support for custom orchestration tool integration
- Improved onboarding error handling and guardrails
- Allow change request creation even with errors in DevOps data retrieval
- GitLab merge request / pull request support
- JFrog Artifactory support for GitHub Actions, Azure DevOps, and GitLab
- Jira Cloud support
- Support multiple ServiceNow DevOps Configurations in the same Jenkins instance
- GitLab Docker Container improvements
#### Version 3.1.0 - February 2024
* New:
+ GitHub Issues integration
- GitHub now supports the Plan capability with GitHub Issues integration in addition to the code and orchestration capabilities. GitHub Issues of the repository can also be discovered and linked with the
GitHub commits and persisted in the ServiceNow DevOps CHG, which can be used for policy decisions of ServiceNow DevOps CHG acceleration.
+ Supported various unit test types for GitHub Actions
- Automatically publish test results of various unit test tool reports like NUnit, pytest, jest, JUnit, XUnit without any custom API calls to publish to the ServiceNow DevOps CHG.
+ Guided change automation experience
- Better in-product guidance is now provided on the various ways to leverage DevOps changes and how to easily adopt DevOps changes without complete disruption of your change process. A stepper guides you
to automate DevOps change creation. You can check the connection status of a tool while selecting a pipeline on the stepper and you are also alerted before proceeding to the next step. Two new state
transition flows: Change - DevOps - New and Change - DevOps Schedule, for DevOps change model are introduced to move and track changes through these states. The DevOpsChangeRelationshipHelper script has
been introduced to retrieve data associated with a change request based on the specified relation type.
+ Handling of Azure DevOps and GitHub API rate limiting
- When Azure DevOps or GitHub API rate limits are exceeded, DevOps Change Velocity will defer processing of new events until GitHub throttling has subsided to handle large volumes of data.
+ Support pagination in Discover import requests for pipelines, repos, plans for Azure DevOps and GitHub
- Data is now retrieved from 3rd party tools in batches (paginated way). This will help you to scale by onboarding many teams having large volumes of data.
+ - Removal of Connection Admin and Flow Designer roles for DevOps Admin & Tool Owner
* Visibility and editing capabilities of DevOps Admins and Tool Owners has been limited by removing the Flow Designer and Connection Admin roles for these users.
+ Changes to artifacts and packages
- The overall experience with adoption, implementation, and error handling for artifacts and packages has been improved. The artifact and package registration API, for both Jenkins and ADO, now provides
clear messaging in the response regarding the status. Users can see if the artifact version is already present, staged, or created and can also see the reason in case of a rejection. A clear message is
available on the console along with a link to navigate to the artifact page. The DevOpsDPRHelper API now takes pipeline executions as an input to get data on vulnerabilities, test results, and code
coverage. The troubleshooting experience has been improved by the addition of a description column that explains why an artifact version or package is pending. A new List module comprising of Artifact,
Package, and Pending Packages lists has been created to improve ease of access to this information in the DevOps Change Workspace.
+ GitLab notification processing improvements
- Scalability has been improved with seamless handling of GitLab events. Pre-filtering has been introduced on the inbound events to reduce the number of flow events and API calls. Support for rate limit
throttling has been enabled for both Discover and Import flows along with webhook events. GitLab sub flows such as GitLab CI Notification has been re-designed to reduce interference in tracking the
waiting state which has optimized the number of REST calls made to retrieve project information.
+ SonarQube Integration changes
- SonarQube overall quality gate status for the scan summary is now supported and SonarQube integration with GitLab pipelines is also supported using ServiceNow DevOps Gitlab Docker Container.
#### Version 3.0.0 - November 2023
* New:
+ Automatic updation of close code based on overall pipeline execution status
- >The Change created from a pipeline is now automatically closed and updated with the closure notes, actual start/end time based on the overall pipeline completion status. This is controlled by a
configuration flag which can be passed in as the attribute in the CHG creation step or via the configuration in the pipeline level in DevOps Change Velocity.
+ Tool connection and configuration status
- For Jenkins, GitHub, and Azure DevOps, the connection and configuration status indicators are updated. You can also easily test the tool connections.Overall Status of the tool is now updated as
Connected, Disconnected, Needs Attention, based on the status of Connection Status, Tool Credentials, Permissions Check, Webhook Configuration Status.
+ Supported various unit test types for Azure DevOps (ADO)
- Automatically publish test results of various test tools reports like NUnit, pytest, jest, JUnit, XUnit without any custom API calls to publish to the DevOps CHG.
+ Pull Request (PR) / Merge Request support for Azure DevOps (ADO)
- ADO pull request pipeline executions are now tracked in DevOps Change Velocity and the following metadata is published to the CHG, Pull request ID, Commits, Origin branch, Destination branch, Raised by,
Approver, Comments, PR raised time, PR approved time, PR merged/closed time.
+ Handling of GitHub API rate limiting
- When GitHub API rate limits are exceeded, DevOps Change Velocity will defer processing of new events until GitHub throttling has subsided. This will increase overall performance for large volumes of
data.
+ Checkmarx support
- >Connect Checkmarx that is integrated with your CI/CD pipelines to DevOps Change Velocity to retrieve security scan results. This helps you determine how vulnerable your code is. Checkmarx scans that are
configured on GitHub Actions, Jenkins, and Azure DevOps pipelines are supported in the base system. You can view the security scan results either in the related list of a Change Request or the Task
Execution of the pipeline in your ServiceNow instance or in the Pipeline UI. You can use security results in defining change policies and conditions for change automation. Both Checkmarx One and Checkmarx
SAST are supported.
+ Multimodel support changes
- Migrate all your existing pipelines to use models by using the DevOps Pipeline Migration to Change Models catalog. In addition, you can pass the change models by name from your orchestration tool
pipelines.
* Fixed:
+ The Pipeline UI remained in the forever loading state when there were more than 20 pipelines.
+ Window Server had a compatibility issue with Jenkins.
+ Inbound events remained in the waiting state when the task execution URL had a comma(,) in it for Jenkins multi-branch pipelines.
+ Tools were getting disconnected even for tools with valid credentials because of rate limit in the system.
+ Encoded query to return the task execution URL for multi-branch Jenkins pipelines wasn't working.
+ The orchestration task associated with a pipeline was not getting renamed when a pipeline was renamed in ADO and re-discovered in ServiceNow.
+ Assignment group was not getting set in a change request when a template was added in a change step and the corresponding pipeline was run.
+ Inbound events were failing while connecting to a GitHub private repository using GitHub Apps OAuth.
+ Incorrect step names were generated when using the Matrix Strategy to build out step names in the GitHub workflow.
+ The Sonar step in ADO release pipelines was not working for pull request pipelines.
+ Callback request was failing for custom changes in GitHub Actions.
+ Security fix for ADO webhooks.
+ MID Server cluster support for connection alias of DevOps Tool wasn't working.
#### Version 2.0.0 - August 2023
* New:
+ Security framework
- A new integration framework and data model has been added specifically for application security tools. It is an extensible framework that also allows you to create custom integrations with any
application security tools.
+ Veracode support
- Connect Veracode that is integrated with your CI/CD pipelines to DevOps Change Velocity to retrieve security scan results. This helps you determine how vulnerable your code is. Veracode scans that are
configured on GitHub Actions, Jenkins, and Azure DevOps pipelines are supported in the base system. You can view the security scan results either in the related list of a Change Request or the Task
Execution of the pipeline in your ServiceNow instance or in the Pipeline UI. You can use security results in defining change policies and conditions for change automation.
+ Multimodal support
- Multimodal change is a new change management feature that allows better flexibility in defining change models or processes to reflect modern development practices. DevOps supports this new feature using
which you can create change models with states and rules that determine the transitions between the states to deliver "fit for purpose" change models with a suite of succinct flows and flow actions built
in Flow designer. With DevOps change models, change teams can now selectively transition to a wide range of models that are fully optimized for their specific use cases
+ Secure token authentication for Integration user
- Azure DevOps, Jenkins, and GitHub Actions now support token-based authentication for the integration user. Jenkins supports both basic auth and token authentication to make it compatible with DevOps
Config.
+ Run commits for GitHub Actions and Azure DevOps
- Increase traceability by capturing the full list of run commits for a change in GitHub Actions and Azure DevOps.
+ Workspace changes for onboarding and insights
- This includes validating the installation of ServiceNow DevOps extension in Azure DevOps before configuring webhooks, automatically importing pipeline steps when going through change automation setup,
info icons for DevOps Insights widgets, and better visuals for flow and accelerate metric score widgets for DevOps Insights.
+ Logging CHG state transitions within orchestration tool and Policy Condition details
- Change information such as Change Number, State, Assignment Group, Approvers, Planned Start/End date is displayed in the console logs of Azure DevOps pipelines and GitHub Action workflows, while the
pipeline or workflow is pending change approval. The ServiceNow DevOps application is polled at regular intervals and if there is any difference in the change information, it is logged directly in the
console logs, thereby minimizing the hops to ServiceNow instance. The details of the Policy Condition, which failed, are also logged in the console of the orchestration tool.
+ Get and update DevOps Change Request details
- Get and update change request details associated with an Azure DevOps pipeline and GitHub Action workflow, by using the ServiceNow DevOps extension from Azure DevOps and GitHub Action marketplace. These
extensions or custom actions can be used to get the change, update the change, and close the change as required, by passing in the needed attributes.
+ GitHub Action Deployment Gates
- ServiceNow DevOps Change Velocity now supports GitHub Action Deployment Gates for its environments. By integrating this feature with ServiceNow DevOps, developers can enforce quality gates on every
deployment environment in GitHub Actions and get the change details from within the Deployment Protection Rule console logs of GitHub Actions along with the progress of the change states as approved or
rejected.
+ Configure webhooks manually
- You can now choose to configure webhooks manually rather than configuring it automatically from ServiceNow DevOps Change Velocity. You can use this feature to access the token and sysid. Using this
information, the tool admin within your organization can configure the webhooks manually. It is accessible only for DevOps Admin and Tool owner roles.
+ ServiceNow DevOps connection and credential
- The initial setup of ServiceNow DevOps Change Velocity by ServiceNow Admins has been simplified. The task of setting up the integration user with basic auth credentials is not required anymore.
CreateDevOpsTool alias setup has been removed.
+ Optimal handling of ServiceNow DevOps events to improve performance
- ServiceNow DevOps will filter out ignorable events before they trigger a Flow execution. This will improve the performance of event handling and flow designer execution bandwidth for significant events,
thereby improving the overall response time. This also allows DevOps admins to add tool webhooks with a broader scope without impacting system performance.
* Major fixes.
#### Version 1.37.0 - February 2023
* Changed:
+ Improved error handling and guardrails: Improved error messages to help find the root cause of a problem while onboarding (connection, discover, configure, or import) a tool. Error messages identify relevant
active problems, highlight specific issues, and explain how to mitigate them.
+ DevOps Change Workspace changes
- Streamlined initial system setup for ServiceNow admins, which includes status of setup, improved identification of scope needed to complete, ability to set new passwords for account used for
configurating credential alias, extra validation, and more.
- App Owner role expansion, which includes the ability to modify pipeline steps to assign application services or to set up change automation. App owners can also click Discover for tools to associate any
new objects needed for their DevOps application. Updated tool administration which includes the ability to easily update credentials for every tool and check permissions for the given credentials.
+ Rally integration: Connect to the Broadcom Rally planning tool to import Rally planning objects such as epics, stories, bugs, and tasks into DevOps data as work items. The Rally integration supports discovery
of work items, configuring webhooks to send real-time data, and importing of historical data. Rally work items can be associated with commits used for change request acceleration.
+ GitHub OAuth JWT authentication: Secure authentication of GitHub tool connection is now supported using OAuth JWT (Json Web Tokens). OAuth-JWT authentication using private key generated in GitHub is now
supported.
+ Get and update DevOps Change Request details: Get and update change request details associated with a Jenkins pipeline by running the snDevOpsGetChangeNumber and snDevOpsUpdateChangeInfo scripts respectively
in the Jenkins pipeline.
+ DevOps Accelerate Metrics: Now also shown in Digital Portfolio Management workspace by business application.
* Fixed:
+ DevOps Insights 1.36 application adds ACLs, which hides the Business Service and Business Application CIs in the CMDB.
+ DevOps Subscription isn't adding the users with assigned role via an assignment group to the Participant table.
+ Owner field is not getting populated when app is created via app onboarding.
+ Jenkins Discover fails with large number of pipelines/jobs.
+ When pipeline name is same across tools (eg Gitlab, Jenkins), pipeline executions of one tool is mapped to another tool.
+ Branch details are missing for commit due to race condition when both tag and branch events get processed simultaneously.
+ The 'Do you wish to configure?' checkbox is missing on service portal during App on-boarding.
+ GitHub bulk commit processing persists more commits than required.
+ For an Azure DevOps (ADO) pipeline with only one stage and change receipt enabled, the CR gets created with Actual Start date greater than Actual End date.
+ Gitlab Discover populates only first 100 (value defined in the import.coding\_tool.repos.per\_page property) repos, pipelines.
+ CI class name 'Package' created from DevOps package conflicts with CMDB CI OS package.
#### Version 1.36.0 - November 2022
Changed:
* Updated error messaging
+ Improved error messages to help find the root cause of a problem while connecting to a tool. Error messages identify relevant active problems, highlight specific issues, and explain how to mitigate them. A new
permission check when connecting a tool shows permissions available from the credentials instead of the required permissions.
* You can now specify a particular MID Server directly on the DevOps Change workspace page while connecting to a tool
* Pull Request (PR) pipeline executions support GitHub/Jenkins
+ Track and support Pull Request pipeline executions for the Jenkins orchestration tool and PRs created in the GitHub coding tool. Integrate PR data like Pull Request ID, Commits, Origin branch, Destination
branch, Raised by, Approver, Comments, PR raised time, PR approved time, and PR merged/closed time from the GitHub coding tool to the DevOps CHG created for the corresponding pipeline execution in the Jenkins
orchestration tool. In addition, attach the PR-related data to the DevOps CHG to review who authorized, validated, verified, and approved the PR merge process.
* Import historical data for DevOps tools and CHG traceability - Gitlab
+ Import historical data for Code and Orchestration capabilities by fetching data through the app-onboarding self-service catalog and periodic polling.
+ The import framework helps to onboard teams by importing DevOps data into the instance without having to edit the pipeline or configure webhooks. The imported data provides insights into root causes for
complete change traceability of Commits, Branches, Tags, and Pipelines (both CI/CD) from Gitlab.
* SonarQube - Support new code metrics
+ Integrate New Code metrics provided by SonarQube scan results apart from the Overall code scan results, based on the New Code configuration in SonarQube. The following new code metrics are integrated in this
release: New Vulnerabilities, New Maintainability Rating, New Reliability Rating, New Security Rating, New Bugs, New Code Smells, New Technical Debt, and New Lines of Code. This is supported for the Jenkins,
Azure DevOps, and GitHub Actions orchestration tools.
* Split.io Feature Flag tool Integration with ServiceNow
+ This integration extends ServiceNow to manage the CHG approval process for feature flags and segments of Split.io. ServiceNow DevOps can now manage updates to feature flags.
+ Split.io feature flag tool integration support enables discovery of workspaces, environments, segments, and feature flags. You can set CHG request fields to enable Split.io for CHG control. Upon
approval/rejection of a CHG request, the callback URL in split.io for the split or segment is invoked to resume implementation of the update to the split and segment
* Fixed:
+ The DevOps insights dashboard can now filter by Business Application.
- Artifacts with the same name but different versions are considered duplicates (even though they belong to different repositories).
- Two pipeline executions were created for an ADO release pipeline when the ADO project name has spaces and special characters.
- DevOps - Change tickets have links to the pipeline home instead of a specific execution.
- Azure DevOps
* Commits and work items are not getting linked to artifacts for pipelines that have Publish artifacts in the first step or job.
* Azure DevOps - Imported commit details show the incorrect number of files changed
* Work items, test summaries, and commits are not attached to change in ServiceNow when the Release pipeline checks in before the build pipeline.
* Incorrect message in inbound event processing details when test type mapping is missing.
- After historical import of pipeline executions that are canceled, pipeline status shows as in-progress in the pipeline UI
- Jenkins Orchestration events randomly go into error state.
#### Version 1.35.3 - September 2022
* New:
+ Improved error messages to help you find the root cause of a problem while connecting to a tool. Error messages identify relevant active problems, highlight specific issues, and explain how to mitigate
them.
+ You can now specify a particular MID Server directly on the DevOps Change workspace page while connecting to a tool.
#### Version 1.35.2 - September 2022
New feature:
* Added multi-branch pipeline support when registering a changeset or snapshot to pipeline execution (requires DevOps Config)
+ Requires Jenkins plug-in for ServiceNow DevOps v1.35.2
Fixed: MID server assigned to connection alias not picked when creating change.
#### Version 1.35.0 - August 2022
* New
+ GitHub Actions Integration:
- GitHub is a coding tool that is now updated to support the GitHub Actions orchestration capability in ServiceNow DevOps. You use the ServiceNow DevOps custom actions (published to the GitHub Actions
marketplace) to integrate GitHub Actions pipelines and GitHub Environments.
- To update the data model, GitHub Actions Integration requires that GitHub is connected, configured, and that pipelines are discovered. GitHub Actions workflows are paused and resumed using custom
actions.
- The following custom actions are published to the GitHub repository:
* ServiceNow DevOps Change
* ServiceNow DevOps Test Report
* ServiceNow DevOps Sonar
* ServiceNow DevOps Register Artifact
* ServiceNow DevOps Register Package
+ Historical import and polling for Azure DevOps Artifacts: Import historical data for ADO artifacts by using the app-onboarding self-service catalog and periodic polling to fetch the data. The import framework
helps onboard teams by fetching DevOps data into the instance without having to edit the pipeline or configure webhooks. The imported data provides insights into the root causes for complete change
traceability, which helps to identify the root causes and areas of improvement.
+ Out-of-the-box change approval policy - Risk Inputs and Reject Reasons: The base-system DevOps default change approval policy improves the change automation and approval policy. Policy conditions run against
collected DevOps data to auto-reject, auto-approve, or defer for manual approval. The data could be metrics on commits, code coverage, test results, sonar scan results, risk inputs, and so on. The change
approval policy is configurable. To help users quickly take corrective actions, rejection reasons are captured in the CHG work notes.
+ Jenkins snippet generator: The Jenkins plugin for ServiceNow DevOps can generate DevOps scripted pipeline steps. This helps developers to adopt ServiceNow DevOps features quickly and to modify pipelines
easily.
#### Version 1.34.1 - May 2022
* Changed
+ Out of the box change approval policy: Out of the box (OOTB) DevOps default change approval policy is implemented to update the change automation and approval policy. With which, the policy conditions are
applied on the DevOps data collected to either auto-reject or auto-approve or defer for manual approval. The DevOps data could be metrics on commits, code coverage, test results, sonar scan results, etc. The
change approval policy is configurable.
+ Import historical data for DevOps tools - Azure DevOps: Import historical data for all capabilities (Code, Plan, and Orchestration) by using the app-onboarding self-service catalog and periodic polling to
fetch data. The import framework helps onboard teams by fetching DevOps data into the instance without having to edit the pipeline or configure webhooks. The imported data provides insights into the root causes
for complete change traceability. Starting with version 1.34, you can import the data and configure a polling mechanism for Azure DevOps.
+ jFrog - Jenkins artifactory integration: Integrate Jenkins and jFrog Artifactory in ServiceNow DevOps and use this data for traceability and linking CI/CD pipelines in ServiceNow. Associate the build pipelines
(CI) with the artifacts built and published to jFrog, and associate the deploy pipelines (CD) with the packages downloaded from jFrog repositories to deploy. Linking these CI/CD pipelines with the artifacts and
associating those with the change creates the link from commit to artifacts built and deployed for change traceability.
* Fixed
+ GitLab integration: Very large GitLab build numbers are saved as extreme big numbers in build\_number column of Task Execution table
+ Security bug
#### Version 1.33.1 - February 2022
* Changed
+ Change traceability
- Change traceability is a non-invasive way to utilize DevOps data to accelerate manual changes. This allows for quicker time to value on the path to full change automation. With this release, you can
associate either artifact versions, build numbers or a release version to a manually created change request that will pull in DevOps data such as work items, commits and tests.
- The implementation does not require pipeline modifications to include ServiceNow DevOps change tasks. Thus, with the associated DevOps data, you have complete visibility of what was deployed to
production to accelerate your manual changes.
+ Support Import and Polling for JIRA, GitHub and Jenkins
- The import via app-onboarding self-service catalog and periodical Polling to fetch data for all capabilities (Code, Plan and Orchestration) will help you to onboard teams easily by quickly getting DevOps
data into ServiceNow without having to edit the pipeline or configure webhooks. The imported data will provide you the insights into the root causes for complete change traceability. This release will
cover the importing framework for JIRA, GitHub and Jenkins and configurable polling mechanism.
- The following app spoke dependencies are added to support the feature
* Jenkins V2 Spoke – 1.1.2
* Jira Spoke – 3.1.1
* GitHub Spoke – 2.2.2
+ System Health Dashboard & Notifications
- The system health dashboard provides a way to monitor or troubleshoot the data that is coming in from your connected DevOps tools to ServiceNow DevOps. This is a way for DevOps admins to have better
visibility into the inbound events processing data received from various tools which have been configured in DevOps. There’s also an easy way to check the latest status of the tool connectivity.
- Email notifications can be sent to a group that will provide weekly information on key stats such as pipeline executions, change requests, and inbound event data. This allows DevOps admins to be
proactively notified if there are any possible changes to the overall help of their DevOps system.
* Fixed
+ Azure DevOps
- If multiple commits are processed at the same millisecond, duplicate repositories are created
- ADO tool created saves credentials in clear text
+ GitLab notifications are stuck in waiting and error state when midserver is intermittently up and down
+ Pipeline UI is not loading for pipelines having large number of pipeline executions
+ DevOps relationship rules are executed for change requests with non-DevOps category
+ Artifact registration fails for Free style job after upgrade to 1.32
+ Security bug
#### Version 1.32.0 - November 2021
* New
+ Jenkins Support for parallel stages: ServiceNow DevOps will now track stages that run in parallel/nested in Jenkins pipelines. The parallel stages will be rendered accurately in the Pipeline User Interface,
and automated Change Requests will only get created once parallel stages preceding it are complete
+ Azure DevOps: Bulk Processing feature enabled for ADO tool's Orchestration Capability to optimize the processing of events
+ Table Archiving Policies: Archive Rules added to auto archive data which is older than 9 months (configurable, can be configured for all archive rules using one property) Destroy Rules are added which will
purge the archived data older than 3 years. Above Archive and Destroy Rules are applied to tables consisting of data – PipelineExecution, StepExecution, TaskExecution and all related tables.
* Fixed
+ Agile Development 2.0: When user with scrum\_product\_owner and scrum\_story\_creator roles creates a user story, the corresponding workitem is not created in DevOps
+ Jenkins: Multibranch pipelines with BitBucket configuration has task execution value as empty Pipeline executions are created even though Track is NOT enabled for multibranch pipeline and nested pipeline After
recreating Jenkins tool, inbound events are created even though pipelines are not discovered or tracked
+ Azure DevOps: For custom project (not Agile project): When ADO work item is deleted, inbound event errors with error code 400 thereby not updating corresponding DevOps workitem’s state to Deleted
+ Change Receipt flag for a pipeline step record is not updated when app-onboarding payload is posted
#### Version 1.31.0 - October 2021
* New
+ Support for parallel stages in Azure DevOps
- ServiceNow DevOps will now track stages that run in parallel in Azure DevOps Release pipelines. The parallel stages will be rendered accurately in the Pipeline User Interface, and automated Change
Requests will only get created once parallel stages preceding it are complete.
- NOTE: Support for parallel stages is limited to Azure DevOps Release pipelines; Build pipelines will continue to be tracked and rendered in serial in ServiceNow DevOps.
+ Self-service Onboarding
- This release includes two new Service Catalog Items to enable a self-service model for onboarding teams to ServiceNow DevOps:
* Tool Onboarding: Allows teams to create a new ServiceNow DevOps tool instance, including tool Creation, Connection, Discovery, and Configuration. Once completed, the tool is ready for App
onboarding.
* App Onboarding: Allows teams to create a new ServiceNow DevOps App (or configure an existing one), including pipeline stage discovery, controlling tracking, and (optionally) enabling Change Control
for a step.
+ With these two catalog items, development teams can configure their projects for use with ServiceNow DevOps from start to finish in minutes, completely self-sufficient and on their own schedule.
+ New DevOps Change Velocity App
- A new "DevOps Change Velocity" app has been introduced to host the existing DevOps Change Acceleration feature. Installing DevOps Change Velocity will automatically install or upgrade all ServiceNow
DevOps App dependencies, so it will no longer be necessary to install them individually. In conjunction with this, the existing "DevOps" app has been renamed to "DevOps Data Model". This is an
organizational measure designed to improve the application install experience; it does not change existing ServiceNow DevOps functionality in any way.
+ Automatic Change Control enablement for ADO and Jenkins
- When DevOps Change Control has been enabled in an Azure DevOps or Jenkins pipeline, the corresponding step in ServiceNow will automatically have Change Control enabled. This improvement works with the
Self-service Onboarding feature to simplify and streamline the onboarding process.
#### Version 1.30.0 - September 2021
* New
+ Restart stages for Azure DevOps: Support pipeline and stage/step restarts that enables you to trace the information correctly as the pipeline run is the same.
+ GitLab OAuth: Support OAuth as it is more secure than basic auth to prevent malicious actions and unwarranted visibility.
* Fixed
+ Jenkins plug-in for ServiceNow DevOps
- Security vulnerabilities related to Jenkins plugin dependencies. (Note: Starting with DevOps 1.30, the minimum base version of Jenkins server must be 2.204.6 to fix the vulnerabilities).
- Notification stuck in waiting state for multibranch pipelines that has branch name with special characters (e.g. scratch/dev!@@&mybranch).
+ Azure DevOps
- Build pipeline: Artifact versions are not displayed in Change Request related list when both package and change are created in same stage.
- The Committed at field is changed when tag is created to a historic commit.
- Release pipeline executions create package with same name on each run.
+ Performance issues on DevOps pipeline execution, test summary and callback tables.
+ Intermittently, duplicate work items are created in DevOps when work item is created from Agile 2.0 ServiceNow plugin.
+ Test results not seen in deploy pipeline when generated from multiple build pipelines.
* Changed: Starting with DevOps 1.30, the minimum base version of Jenkins server must be 2.204.6 to fix the vulnerabilities.
#### Version 1.29.0 - August 2021
* Feature changes:
+ Jenkins plug-in for ServiceNow DevOps
- Plugin from Jenkins Marketplace: Easy onboarding by directly installing from the Jenkins Marketplace. Mainly to remove ALL friction for dev teams to be able to self-onboard and use the solution
- Improved log levels: Logger is key to diagnose or debug a problem. However, turning on excessive logging can rapidly flood your system and terminate the servers. Dev teams will now have the ability to
set the log levels as desired to trace out the exact root cause of a problem
- Reducing Excessive pipeline info call: To reduce the number of calls from Jenkins to ServiceNow to know whether a pipeline is being tracked or not every time a Jenkins build is triggered, a new flag
“Force Tracking Check” has been introduced in Jenkins configuration. When this is disabled, a file with the pipeline tracking and testing info is created which will be used to determine to know what
pipelines are tracked on ServiceNow to send notifications. Whenever a pipeline tracking flag or test info is updated on ServiceNow application by user, ServiceNow will make a POST REST API call to Jenkins
to update the pipeline tracking file
+ Change request on Categorization: When a Change Request is automatically created, it has Category=DevOps. The category values you have today denotes a type of change, like Hardware, Software, Network, etc.
whereas “DevOps” value is more like the source of change. There could be instances where a change is sourced by DevOps and is of type Hardware or Software. In addition, already the Category list could be used
for a different purpose and use values like, e.g. non-Production, etc. DevOps team will now have the ability to uniquely identify that a change record is a “DevOps Change Record”.
+ Improved performance of Inbound Event processing throughput
* Fixes:
+ ADO Pipeline and task executions are appearing when tracking specific pipeline at tool level, but track is not enabled for pipeline
+ Change request auto approve and reject comments are not set in the sysapproval\_approver table record
* Jenkins plug-in for ServiceNow DevOps: 1.29
#### Version 1.28.0 - July 2021
* New:
+ Inbound events erroring with certain exception types will be automatically retried by a scheduled job. The exception types, retry count and age of errored inbound events to process are configurable in DevOps
properties
+ Jenkins Integration
- Improved security, you can now use API key to create to Jenkins tool in ServiceNow DevOps The change request rejected/cancelled reason is sent back to the respective Jenkins pipeline so that you will
know why the change was rejected/cancelled.
* Fixed:
+ Code push and tag push events fail for an empty commit that does not have any file changes
+ GitHub: Error 404 - Import is not working at Repo level - When tool url has trailing '/' Artifact is not linked to task execution when pipeline name contains the branch name
+ GitHub Enterprise - Unable to configure a repository due to incorrect webHookResourcePath
+ Layout of pipeline UI page is broken in IE11 Jenkins Multibranch pipeline events stuck in Waiting state when branch name has '/' and has Junit tests Multibranch pipeline with a space doesn't work
+ Azure DevOps:
- DevOps plan import request for Azure DevOps fails with big backlog (for example, >2000 workitems)
- Notification Inbound fails for a release that include an Azure Artifact
- When the credentials change/expire after the tool is created, state of import requests for Discover action are success instead of error
- In a single pipeline execution, the revert commit is persisted prior to the original commit thereby not removing the revert commit from the Run Commits
- Jenkins plug-in for ServiceNow DevOps: 1.28
#### Version 1.27.0 - June 2021
* Changed:
+ Software quality framework: Updated data model specifically for code quality and security tools. An extensible framework that allows anyone to create custom integrations to any Code Quality and Security
tools.
+ SonarQube support: OOTB support for Azure DevOps and Jenkins. Whenever there is a scan triggered from the pipeline, the scan results are captured in ServiceNow DevOps that is needed to determine change
risk
+ Allow change fields to be set via the API. This overrides any step configurations previously set. The current functionality stays intact with the only difference being that fields can now be set from the
API.
+ Jenkins plug-in for ServiceNow DevOps: 1.27
* Fixed:
+ Race condition causing incorrect
+ DevOps Inbound Event waiting reason and incomplete pipeline executions DevOps change creation fails with legacy change management plugin
+ When GitHub pusher email is empty, Committer & Committer Email are not populated in DevOps
+ For BitBucket, DevOps tag updates are not processed
#### Version 1.26.1 - May 2021
* Changed:
+ Dynamically create connection aliases (under a parent alias) which avoids the need for a System Admin to create connection aliases separately when creating the DevOps tool. This feature uses the platform
"Child Aliases" feature and is available from Paris. DevOps application ships with parent aliases and corresponding configuration templates (Basic Auth, API Key and OAuth - Authorization Code) which can then be
used to create connection and credential under the created child alias.
* Fixed:
+ Pipeline UI is broken when all task executions are skipped
+ Test tool integration expects the toolID in the query parameters to be an orchestration tool id
+ DevOps tag updates are not processed
+ There is no default handling for unsupported azure states like SucceededWithIssues Filter the commit api to fetch only commits for Jenkins
+ Branch info not getting updated for commits on code merge
* Plugin and extensions compatibility:
+ Jenkins plug-in for ServiceNow DevOps (1.24.0) https://marketplace.visualstudio.com/items?itemName=ServiceNow.vss-services-servicenow-devops Version: 1.24.0
#### Version 1.25.1 - April 2021
* Changed:
+ Azure DevOps: Onboarding ADO tool made easy by enabling the customers to choose only specific pipelines to track.
+ You may now set archive/purge conditions for the Inbound Events table to handle high volumes of DevOps data
* Fixed:
+ Azure DevOps: When job names under different stages are the same, artifact/package is not linked to task execution
+ Azure DevOps: For a release gate with manual only trigger on a stage, release pipeline creates two pipeline execution records
+ Artifact generation includes commits from different branch for failed executions in Multibranch pipeline
+ DevOps flow designer scripts should execute as ‘User who initiates session’ instead of ‘System User’
#### Version 1.24.0 - March 2021
* Changed:
+ Change request pipeline API changes: Set additional change request attributes when creating the change request from Jenkins and Azure DevOps pipelinesSet flag from pipeline so ServiceNow DevOps will not close
the change request
+ GitLab and Azure DevOps repository tags are now supported in ServiceNow DevOps
+ Can now process bulk commits from GitLab
+ 'version' is now an optional field in the plan payload
* Fixed:
+ Pipeline UI renders a blank page for pipeline that creates artifact version in the same stage as change
+ In a change request, user with only DevOps Viewer Role is able to see all commits in the system instead of commits included in the artifact
+ Change request is not created when commits have empty committer
+ Change request is not created if upstream stage is 'skipped'
+ For Azure DevOps and GitLab, reverted commits in a merge commit show in a change request's commits related list
#### Version 1.23.0 - February 2021
* Feature changes:
+ Automatically importing and categorizing GitLab JUnit tests during the pipeline execution is now supported.
* Fixes:
+ Large commits are now supported with Azure DevOps.
+ Jenkins pipeline under DevOps change resumes automatically after restart of Jenkins server.
+ Two pipeline execution records are created if change control is enabled on the first stage of a freestyle pipeline.
+ Inbound event generates error when processing work item for ADO tool with a project that has a space in the name. When multiple ADO pipelines (all with tests) are run in parallel, inbound events get stuck in
waiting state with exceptions.
+ App Onboarding payload is not stored in the encrypted field.
+ Inbound Stage completion notifications from Azure DevOps are not processed correctly resulting in a timeout.
+ Azure release gates reattempt use cases are failing with change receipt changes.
+ Jenkins global tool configuration username/password are stored as plain texts in config.xml.
+ Jenkins pipeline fails if pipeline has not been discovered.
#### Version 1.22.0 - January 2021
* New: Multiple work items for a commit are now supported and will be linked to the commit in ServiceNow DevOps. In addition:
+ The work item syntax in the commit message can be customized to reflect your organization's processes.
+ Selecting the work items through the Azure DevOps user interface when committing is now supported.
#### Version 1.21.0 - December 2020
* New:
+ You can now delete many DevOps objects such as Tools, Repositories, and Pipelines. See product documentation for full list and restrictions.
+ You can now obtain the change number created in a pipeline for further interaction with the change request from the pipeline.
* Removed:
+ The Configuration Item field on a tool has been removed.
+ Under Use Mid Server selection, the two fields (Mid Server Application, Mid Server Capability) have been removed.
#### Version 1.20.1 - January 2021
For the following fixes, install the Jenkins plugin for ServiceNow
DevOps (1.20.2).
* Fixed:
+ Security fix
+ If Pipeline has not been discovered, the Jenkins plugin behavior can fail
+ When Jenkins is restarted, deployments are resumed without change approval
#### Version 1.20.0 - November 2020
* New:
+ Change registration: Pipeline steps can now be configured to create change receipts, which includes all of the pipeline data, but does not require approval to proceed forward in the pipeline.
+ Test tool improvements: JUnit and Selenium tests can now be auto-categorized and additional test types can be configured for auto-categorization.
+ Jenkins skipped stages: When stages are skipped, due to branch conditions, the Pipeline UI will not display them.
#### Version 1.19.1 - October 2020
* New:
+ DevOps Pipeline Steps are now autocreated as the Jenkins pipeline runs. You no longer need to manually create the Pipeline Steps in ServiceNow or configure the notifications in Jenkins. Change is still
configured manually in the desired steps in Jenkins and in ServiceNow DevOps.
+ DevOps has increased the data resiliency by adding retries to most tool communication from the ServiceNow flows. You can modify the retry configuration to match your needs.
#### Version 1.18.1 - December 2020
* Fixed: This release is a fix release. It fixes a compatibility issue with the change feature.
#### Version 1.18.0 - September 2020
* New: DevOps Pipeline Steps are now autocreated as the orchestration tool's pipeline runs. You no longer need to manually create the Pipeline Steps and map them to the orchestration tool. Change should still be
manually configured on the desired steps.
#### Version 1.17.0 - August 2020
* New: OAuth and GitHub apps are now supported with the GitHub integration
* Fixed:
+ Fixed the issue where the Step name on Step Execution is empty until the entire execution is complete
+ Improved performance for git commit processing
+ Fixed the issue where Azure DevOps commit records are not created when the associated work item is not found
+ Corrected handling of Azure DevOps pipeline runs with empty JUnit tests
#### Version 1.16.0 - July 2020
* New:
+ DevOps Pipeline UI updates to include artifacts
- Ability to see Artifact versions created or released on the Pipeline UI
- Accessibility improvements
+ Improved demo data to contain pipeline UI, tool, insight examples
+ Ability to create Orchestration tools that utilize event-based discovery and generic change acceleration callbacks
+ GitLab Coding and Orchestration Tool integrations via the DevOps Integration App
#### Version 1.14.0 - May 2020
* New:
+ Customer-Managed Change - DevOps now provides greater flexibility in configuring Change Request flows, for example, support for new change types.
+ Improved handling of out-of-sequence Azure DevOps pipeline notifications.
+ Historical import for Azure DevOps Work Items is now supported.
* Fixed:
+ Work item deleted events are now handled correctly for Azure DevOps.
+ Commit notification handling has been corrected.
+ Pipeline UI has been updated to include new states (canceled by user) in step executions.
+ Corrected problem where only 200 records are imported due to max limit property.
+ Tool creation note "Tool creation can take up to a minute" is now translatable.
+ Added support for components/controls provided without states and/or properties (expandable/collapsible content).
+ Addressed problem where layout does not adapt to changes in text size settings up to 200%.
Note: This version of the app can only be installed on instances running New York or later.
#### Version 1.10.0 - January 2020
* New: Improvements to the Pipeline UI
#### Version 1.9.0 - December 2019
* New: The user created integration framework now supports connect and discover actions.
#### Version 1.8.0 - November 2019
Improved tool creation
* There is a new 'Create' button that will:
+ Create a DevOps tool, create connection, alias, and credentials, and will automatically connect to the tool
* App Pipeline UI
+ From change requests that were created by DevOps, there is a Related Link to view the Pipeline UI for that execution.
+ From App or Step Execution, you can follow the Related Link to the last execution on the pipeline UI.
#### Version 1.4.0 - July 2019
* New:
+ A REST API that allows anyone to integrate code, plan, and orchestration tools
+ Jenkins jobs in folders can now be discovered
+ Change Acceleration works on MID Server
#### Version 1.3.0 - June 2019
* Name changed from "Enterprise DevOps" to "DevOps".
#### Version 1.2.0 - May 2019
* Usability and stability improvements
#### Version 1.1.1 - April 2019
Configurable Pipeline Modeling
* High-level pipelines allow more than one App to be a part of a pipeline.
* Model the Jenkins jobs to pipeline stages at the App level (App stage).
* Track upstream and downstream job relationships.
Change Acceleration
* Create Change Requests for job runs that are under change control. Uses Configuration Items set on the App Stage.
* Jenkins plugin will wait for Change Request to be moved to ‘Implement’ state before executing the Jenkins job run. After the job run, the Change Request will be updated with implementation details and
closed.
Insights
* Change Acceleration insights provide visibility into the Change Management process and its efficiency.
* System Health insights allow admins to keep the pipeline operating effectively.
ITBM Agile 2.0 Integration
* Automatically sync ITBM products, epics, stories, fixes, and releases into ServiceNow®
DevOps.
* Historical data import.
Jira Integration
* Automatically sync Jira projects, epics, stories, bugs, tasks, and releases into ServiceNow®
DevOps.
* Historical data import.
GitHub Integration
* Support GitHub.com and on-prem Enterprise Github.
* Process commits and branches using web hooks on selected repositories.
* Automatically push web hook when configuring repository.
* Optionally track file changes.
* Track committer and repository quality metrics.
* Historical data import.
Jenkins Integration
* Use the Jenkins notification plugin to send updates to ServiceNow®
DevOps.
* Download and install the ServiceNow®
DevOps plugin for Jenkins. There are instructions in the KB article.
* Import Jenkins freestyle pipeline jobs and map them to ServiceNow®
DevOps pipelines.
* Store test results from Jenkins including JUnit and Selenium tests.
* Jenkins plugin provided to enable Change Acceleration.
| ---
title: DevOps Data Model release notes
description: Version history for the DevOps Data Model application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - DevOps release notes
---
# DevOps Data Model release notes
Version history for the DevOps Data Model application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.1.0 - August 2025
* New:
+ Import based evidence collection framework
+ Improve instance efficiency by skipping step-level pipeline processing for accelerated change management and evidence collection for GitHub and Azure DevOps (ADO) orchestration tools.
#### Version 6.0.0 - May 2025
* New:
+ Bitbucket cloud tool integration with ServiceNow
- Integrate the Bitbucket Cloud coding tool with DevOps Change Velocity, enabling ServiceNow to connect, discover, import, and process real-time repository events.
* DevOps Workspace UI for simplified creation of custom tool integration with planning, coding and orchestration capabilities
+ An intuitive DevOps Workspace UI to integrate a new custom tool across capabilities with basic know-how of ServiceNow has been added. It offers easy navigation to the ServiceNow AI Platform for defining
transformer or adapter rules or integrate the ability to do so within the workspace wherever applicable and embeds necessary documentation links and tooltips to bolster self-service.
* Changed:
+ Additional scans for DevOps Health Scan Content pack
- Additional set of proactive checks focused on problems that tend to occur before or after an upgrade along with catching configuration issues like plugin and version incompatibilities or pipelines that
chronically fail have been added.
+ Bitbucket Server and Data Center tool integration with ServiceNow
- Improved support for Bitbucket Server and Data Center by enabling Pull Request functionality.
+ Secure token for Rally Integration User
- Rally integration now supports a more secure integration user token, instead of basic auth for integration user, and is now consistent with the remaining planning tool integrations.
#### Version 5.1.0 - February 2025
* New:
+ Support for proactive health scans
- Detect anomalies and issues in your DevOps Change Velocity instance by using a suite of proactive checks. These checks can help you identify problems that are not obvious in the product UI but can easily
be detected through table scans. They are either Scheduled or On-Demand in nature, based on the type of check.
+ Harness tool integration with ServiceNow
- Integrate the Harness orchestration tool with DevOps Change Velocity. This integration enables you to connect, discover, import, process real-time events, and integrate CI/CD with change in ServiceNow
for Harness pipelines.
* Changed:
+ Simplified onboarding of orchestration tools that are not supported in the base system
- The simplified generic framework provides you an easy-to-use solution to integrate custom orchestration tools with ServiceNow DevOps Change Velocity, requiring minimal knowledge of the platform. It
reduces the complexity of integration by lowering the amount of custom coding needed and by simplifying the overall process for both customers and partners. By streamlining the onboarding of new
orchestration tools, the framework enables faster adoption, smoother scaling, and easier onboarding of additional teams. This enables you to experience fewer integration challenges, speeding up the user
adoption process and reducing friction during the transition. This generic framework supports the integration of any orchestration tool not natively supported by ServiceNow in the base system.
+ Custom fields for planning tool integration
- Bring in additional custom fields for work items and thereby experience enhanced configurability of planning tools supported in the base system by DevOps Change Velocity.
#### Version 5.0.0 - November 2024
* New:
+ OAuth 2.0 authentication for Azure DevOps (ADO)
- Use OAuth 2.0 authentication to connect your Azure DevOps tool with DevOps Change Velocity ensuring a more secure authentication method.
+ OAuth 2.0 authentication for Jira Cloud
- Use OAuth 2.0 authentication to connect your Jira Cloud tool with DevOps Change Velocity ensuring a more secure authentication method.
* Changed:
+ Generalized Docker container solution to support any orchestration tool
- Use the generalized and extensible Docker container solution to integrate any orchestration tool with DevOps Change Velocity for invoking pipeline actions like change request creation and collecting
relevant DevOps data without having to rely on tool-specific plugins or extensions.
+ Simplified onboarding of Planning tools that are not supported in the base system
- Integrate planning tools that are not supported in the base system by using transformer rules. GitLab Issues is now available as one of the planning tools and is built leveraging this new approach, so
you can discover plans, import work items, and configure webhooks for work items (issues) in GitLab.
+ Improved manual DevOps change creation experience by enabling the association of work items directly
- Add work items data in a manually created DevOps change request in Service Operations Workspace for ITSM.
#### Version 4.1.0 - August 2024
* Improved the DevOps Data Model to support the following DevOps Change Velocity features:
+ Changed:
- Improved journey to full change automation using models.
- Support reruns with GitHub Action.
- Support API\_KEY for Jira Server.
- Persist branch details in pipeline execution to determine commits from artifacts and packages.
+ Removed:
- To make the Change - DevOps Implement flow of the DevOps model more suitable for DevOps changes, change tasks are no longer automatically created.
- The DevOps Change Request Minimal Automation Approval Flow and DevOps Change Request Advanced Automation Approval flows won't trigger for DevOps change requests whose model is a base system DevOps change
model (DevOpsorDevOpssimplified) to avoid conflicts and errors.
+ Note: For detailed information on the features, see the DevOps Change Velocity Release Notes.
#### Version 4.0.0 - May 2024
* Changed:
+ Improved the DevOps Data Model to support the following DevOps Change Velocity features:
- Support for custom orchestration tool integration
- Improved onboarding error handling and guardrails
- Allow change request creation even with errors in DevOps data retrieval
- GitLab merge request / pull request support
- JFrog Artifactory support for GitHub Actions, Azure DevOps, and GitLab
- Jira Cloud support
- Support multiple ServiceNow DevOps Configurations in the same Jenkins instance
- GitLab Docker Container improvements
#### Version 3.1.0 - February 2024
* New:
+ GitHub Issues integration
- GitHub now supports the Plan capability with GitHub Issues integration in addition to the code and orchestration capabilities. GitHub Issues of the repository can also be discovered and linked with the
GitHub commits and persisted in the ServiceNow DevOps CHG, which can be used for policy decisions of ServiceNow DevOps CHG acceleration.
+ Supported various unit test types for GitHub Actions
- Automatically publish test results of various unit test tool reports like NUnit, pytest, jest, JUnit, XUnit without any custom API calls to publish to the ServiceNow DevOps CHG.
+ Guided change automation experience
- Better in-product guidance is now provided on the various ways to leverage DevOps changes and how to easily adopt DevOps changes without complete disruption of your change process. A stepper guides you
to automate DevOps change creation. You can check the connection status of a tool while selecting a pipeline on the stepper and you are also alerted before proceeding to the next step. Two new state
transition flows: Change - DevOps - New and Change - DevOps Schedule, for DevOps change model are introduced to move and track changes through these states. The DevOpsChangeRelationshipHelper script has
been introduced to retrieve data associated with a change request based on the specified relation type.
+ Handling of Azure DevOps and GitHub API rate limiting
- When Azure DevOps or GitHub API rate limits are exceeded, DevOps Change Velocity will defer processing of new events until GitHub throttling has subsided to handle large volumes of data.
+ Support pagination in Discover import requests for pipelines, repos, plans for Azure DevOps and GitHub
- Data is now retrieved from 3rd party tools in batches (paginated way). This will help you to scale by onboarding many teams having large volumes of data.
+ - Removal of Connection Admin and Flow Designer roles for DevOps Admin & Tool Owner
* Visibility and editing capabilities of DevOps Admins and Tool Owners has been limited by removing the Flow Designer and Connection Admin roles for these users.
+ Changes to artifacts and packages
- The overall experience with adoption, implementation, and error handling for artifacts and packages has been improved. The artifact and package registration API, for both Jenkins and ADO, now provides
clear messaging in the response regarding the status. Users can see if the artifact version is already present, staged, or created and can also see the reason in case of a rejection. A clear message is
available on the console along with a link to navigate to the artifact page. The DevOpsDPRHelper API now takes pipeline executions as an input to get data on vulnerabilities, test results, and code
coverage. The troubleshooting experience has been improved by the addition of a description column that explains why an artifact version or package is pending. A new List module comprising of Artifact,
Package, and Pending Packages lists has been created to improve ease of access to this information in the DevOps Change Workspace.
+ GitLab notification processing improvements
- Scalability has been improved with seamless handling of GitLab events. Pre-filtering has been introduced on the inbound events to reduce the number of flow events and API calls. Support for rate limit
throttling has been enabled for both Discover and Import flows along with webhook events. GitLab sub flows such as GitLab CI Notification has been re-designed to reduce interference in tracking the
waiting state which has optimized the number of REST calls made to retrieve project information.
+ SonarQube Integration changes
- SonarQube overall quality gate status for the scan summary is now supported and SonarQube integration with GitLab pipelines is also supported using ServiceNow DevOps Gitlab Docker Container.
#### Version 3.0.0 - November 2023
* New:
+ Automatic updation of close code based on overall pipeline execution status
- >The Change created from a pipeline is now automatically closed and updated with the closure notes, actual start/end time based on the overall pipeline completion status. This is controlled by a
configuration flag which can be passed in as the attribute in the CHG creation step or via the configuration in the pipeline level in DevOps Change Velocity.
+ Tool connection and configuration status
- For Jenkins, GitHub, and Azure DevOps, the connection and configuration status indicators are updated. You can also easily test the tool connections.Overall Status of the tool is now updated as
Connected, Disconnected, Needs Attention, based on the status of Connection Status, Tool Credentials, Permissions Check, Webhook Configuration Status.
+ Supported various unit test types for Azure DevOps (ADO)
- Automatically publish test results of various test tools reports like NUnit, pytest, jest, JUnit, XUnit without any custom API calls to publish to the DevOps CHG.
+ Pull Request (PR) / Merge Request support for Azure DevOps (ADO)
- ADO pull request pipeline executions are now tracked in DevOps Change Velocity and the following metadata is published to the CHG, Pull request ID, Commits, Origin branch, Destination branch, Raised by,
Approver, Comments, PR raised time, PR approved time, PR merged/closed time.
+ Handling of GitHub API rate limiting
- When GitHub API rate limits are exceeded, DevOps Change Velocity will defer processing of new events until GitHub throttling has subsided. This will increase overall performance for large volumes of
data.
+ Checkmarx support
- >Connect Checkmarx that is integrated with your CI/CD pipelines to DevOps Change Velocity to retrieve security scan results. This helps you determine how vulnerable your code is. Checkmarx scans that are
configured on GitHub Actions, Jenkins, and Azure DevOps pipelines are supported in the base system. You can view the security scan results either in the related list of a Change Request or the Task
Execution of the pipeline in your ServiceNow instance or in the Pipeline UI. You can use security results in defining change policies and conditions for change automation. Both Checkmarx One and Checkmarx
SAST are supported.
+ Multimodel support changes
- Migrate all your existing pipelines to use models by using the DevOps Pipeline Migration to Change Models catalog. In addition, you can pass the change models by name from your orchestration tool
pipelines.
* Fixed:
+ The Pipeline UI remained in the forever loading state when there were more than 20 pipelines.
+ Window Server had a compatibility issue with Jenkins.
+ Inbound events remained in the waiting state when the task execution URL had a comma(,) in it for Jenkins multi-branch pipelines.
+ Tools were getting disconnected even for tools with valid credentials because of rate limit in the system.
+ Encoded query to return the task execution URL for multi-branch Jenkins pipelines wasn't working.
+ The orchestration task associated with a pipeline was not getting renamed when a pipeline was renamed in ADO and re-discovered in ServiceNow.
+ Assignment group was not getting set in a change request when a template was added in a change step and the corresponding pipeline was run.
+ Inbound events were failing while connecting to a GitHub private repository using GitHub Apps OAuth.
+ Incorrect step names were generated when using the Matrix Strategy to build out step names in the GitHub workflow.
+ The Sonar step in ADO release pipelines was not working for pull request pipelines.
+ Callback request was failing for custom changes in GitHub Actions.
+ Security fix for ADO webhooks.
+ MID Server cluster support for connection alias of DevOps Tool wasn't working.
#### Version 2.0.0 - August 2023
* New:
+ Security framework
- A new integration framework and data model has been added specifically for application security tools. It is an extensible framework that also allows you to create custom integrations with any
application security tools.
+ Veracode support
- Connect Veracode that is integrated with your CI/CD pipelines to DevOps Change Velocity to retrieve security scan results. This helps you determine how vulnerable your code is. Veracode scans that are
configured on GitHub Actions, Jenkins, and Azure DevOps pipelines are supported in the base system. You can view the security scan results either in the related list of a Change Request or the Task
Execution of the pipeline in your ServiceNow instance or in the Pipeline UI. You can use security results in defining change policies and conditions for change automation.
+ Multimodal support
- Multimodal change is a new change management feature that allows better flexibility in defining change models or processes to reflect modern development practices. DevOps supports this new feature using
which you can create change models with states and rules that determine the transitions between the states to deliver "fit for purpose" change models with a suite of succinct flows and flow actions built
in Flow designer. With DevOps change models, change teams can now selectively transition to a wide range of models that are fully optimized for their specific use cases
+ Secure token authentication for Integration user
- Azure DevOps, Jenkins, and GitHub Actions now support token-based authentication for the integration user. Jenkins supports both basic auth and token authentication to make it compatible with DevOps
Config.
+ Run commits for GitHub Actions and Azure DevOps
- Increase traceability by capturing the full list of run commits for a change in GitHub Actions and Azure DevOps.
+ Workspace changes for onboarding and insights
- This includes validating the installation of ServiceNow DevOps extension in Azure DevOps before configuring webhooks, automatically importing pipeline steps when going through change automation setup,
info icons for DevOps Insights widgets, and better visuals for flow and accelerate metric score widgets for DevOps Insights.
+ Logging CHG state transitions within orchestration tool and Policy Condition details
- Change information such as Change Number, State, Assignment Group, Approvers, Planned Start/End date is displayed in the console logs of Azure DevOps pipelines and GitHub Action workflows, while the
pipeline or workflow is pending change approval. The ServiceNow DevOps application is polled at regular intervals and if there is any difference in the change information, it is logged directly in the
console logs, thereby minimizing the hops to ServiceNow instance. The details of the Policy Condition, which failed, are also logged in the console of the orchestration tool.
+ Get and update DevOps Change Request details
- Get and update change request details associated with an Azure DevOps pipeline and GitHub Action workflow, by using the ServiceNow DevOps extension from Azure DevOps and GitHub Action marketplace. These
extensions or custom actions can be used to get the change, update the change, and close the change as required, by passing in the needed attributes.
+ GitHub Action Deployment Gates
- ServiceNow DevOps Change Velocity now supports GitHub Action Deployment Gates for its environments. By integrating this feature with ServiceNow DevOps, developers can enforce quality gates on every
deployment environment in GitHub Actions and get the change details from within the Deployment Protection Rule console logs of GitHub Actions along with the progress of the change states as approved or
rejected.
+ Configure webhooks manually
- You can now choose to configure webhooks manually rather than configuring it automatically from ServiceNow DevOps Change Velocity. You can use this feature to access the token and sysid. Using this
information, the tool admin within your organization can configure the webhooks manually. It is accessible only for DevOps Admin and Tool owner roles.
+ ServiceNow DevOps connection and credential
- The initial setup of ServiceNow DevOps Change Velocity by ServiceNow Admins has been simplified. The task of setting up the integration user with basic auth credentials is not required anymore.
CreateDevOpsTool alias setup has been removed.
+ Optimal handling of ServiceNow DevOps events to improve performance
- ServiceNow DevOps will filter out ignorable events before they trigger a Flow execution. This will improve the performance of event handling and flow designer execution bandwidth for significant events,
thereby improving the overall response time. This also allows DevOps admins to add tool webhooks with a broader scope without impacting system performance.
* Major fixes.
#### Version 1.37.0 - February 2023
* Changed:
+ Improved error handling and guardrails: Improved error messages to help find the root cause of a problem while onboarding (connection, discover, configure, or import) a tool. Error messages identify relevant
active problems, highlight specific issues, and explain how to mitigate them.
+ DevOps Change Workspace changes
- Streamlined initial system setup for ServiceNow admins, which includes status of setup, improved identification of scope needed to complete, ability to set new passwords for account used for
configurating credential alias, extra validation, and more.
- App Owner role expansion, which includes the ability to modify pipeline steps to assign application services or to set up change automation. App owners can also click Discover for tools to associate any
new objects needed for their DevOps application. Updated tool administration which includes the ability to easily update credentials for every tool and check permissions for the given credentials.
+ Rally integration: Connect to the Broadcom Rally planning tool to import Rally planning objects such as epics, stories, bugs, and tasks into DevOps data as work items. The Rally integration supports discovery
of work items, configuring webhooks to send real-time data, and importing of historical data. Rally work items can be associated with commits used for change request acceleration.
+ GitHub OAuth JWT authentication: Secure authentication of GitHub tool connection is now supported using OAuth JWT (Json Web Tokens). OAuth-JWT authentication using private key generated in GitHub is now
supported.
+ Get and update DevOps Change Request details: Get and update change request details associated with a Jenkins pipeline by running the snDevOpsGetChangeNumber and snDevOpsUpdateChangeInfo scripts respectively
in the Jenkins pipeline.
+ DevOps Accelerate Metrics: Now also shown in Digital Portfolio Management workspace by business application.
* Fixed:
+ DevOps Insights 1.36 application adds ACLs, which hides the Business Service and Business Application CIs in the CMDB.
+ DevOps Subscription isn't adding the users with assigned role via an assignment group to the Participant table.
+ Owner field is not getting populated when app is created via app onboarding.
+ Jenkins Discover fails with large number of pipelines/jobs.
+ When pipeline name is same across tools (eg Gitlab, Jenkins), pipeline executions of one tool is mapped to another tool.
+ Branch details are missing for commit due to race condition when both tag and branch events get processed simultaneously.
+ The 'Do you wish to configure?' checkbox is missing on service portal during App on-boarding.
+ GitHub bulk commit processing persists more commits than required.
+ For an Azure DevOps (ADO) pipeline with only one stage and change receipt enabled, the CR gets created with Actual Start date greater than Actual End date.
+ Gitlab Discover populates only first 100 (value defined in the import.coding\_tool.repos.per\_page property) repos, pipelines.
+ CI class name 'Package' created from DevOps package conflicts with CMDB CI OS package.
#### Version 1.36.0 - November 2022
Changed:
* Updated error messaging
+ Improved error messages to help find the root cause of a problem while connecting to a tool. Error messages identify relevant active problems, highlight specific issues, and explain how to mitigate them. A new
permission check when connecting a tool shows permissions available from the credentials instead of the required permissions.
* You can now specify a particular MID Server directly on the DevOps Change workspace page while connecting to a tool
* Pull Request (PR) pipeline executions support GitHub/Jenkins
+ Track and support Pull Request pipeline executions for the Jenkins orchestration tool and PRs created in the GitHub coding tool. Integrate PR data like Pull Request ID, Commits, Origin branch, Destination
branch, Raised by, Approver, Comments, PR raised time, PR approved time, and PR merged/closed time from the GitHub coding tool to the DevOps CHG created for the corresponding pipeline execution in the Jenkins
orchestration tool. In addition, attach the PR-related data to the DevOps CHG to review who authorized, validated, verified, and approved the PR merge process.
* Import historical data for DevOps tools and CHG traceability - Gitlab
+ Import historical data for Code and Orchestration capabilities by fetching data through the app-onboarding self-service catalog and periodic polling.
+ The import framework helps to onboard teams by importing DevOps data into the instance without having to edit the pipeline or configure webhooks. The imported data provides insights into root causes for
complete change traceability of Commits, Branches, Tags, and Pipelines (both CI/CD) from Gitlab.
* SonarQube - Support new code metrics
+ Integrate New Code metrics provided by SonarQube scan results apart from the Overall code scan results, based on the New Code configuration in SonarQube. The following new code metrics are integrated in this
release: New Vulnerabilities, New Maintainability Rating, New Reliability Rating, New Security Rating, New Bugs, New Code Smells, New Technical Debt, and New Lines of Code. This is supported for the Jenkins,
Azure DevOps, and GitHub Actions orchestration tools.
* Split.io Feature Flag tool Integration with ServiceNow
+ This integration extends ServiceNow to manage the CHG approval process for feature flags and segments of Split.io. ServiceNow DevOps can now manage updates to feature flags.
+ Split.io feature flag tool integration support enables discovery of workspaces, environments, segments, and feature flags. You can set CHG request fields to enable Split.io for CHG control. Upon
approval/rejection of a CHG request, the callback URL in split.io for the split or segment is invoked to resume implementation of the update to the split and segment
* Fixed:
+ The DevOps insights dashboard can now filter by Business Application.
- Artifacts with the same name but different versions are considered duplicates (even though they belong to different repositories).
- Two pipeline executions were created for an ADO release pipeline when the ADO project name has spaces and special characters.
- DevOps - Change tickets have links to the pipeline home instead of a specific execution.
- Azure DevOps
* Commits and work items are not getting linked to artifacts for pipelines that have Publish artifacts in the first step or job.
* Azure DevOps - Imported commit details show the incorrect number of files changed
* Work items, test summaries, and commits are not attached to change in ServiceNow when the Release pipeline checks in before the build pipeline.
* Incorrect message in inbound event processing details when test type mapping is missing.
- After historical import of pipeline executions that are canceled, pipeline status shows as in-progress in the pipeline UI
- Jenkins Orchestration events randomly go into error state.
#### Version 1.35.3 - September 2022
* New:
+ Improved error messages to help you find the root cause of a problem while connecting to a tool. Error messages identify relevant active problems, highlight specific issues, and explain how to mitigate
them.
+ You can now specify a particular MID Server directly on the DevOps Change workspace page while connecting to a tool.
#### Version 1.35.2 - September 2022
New feature:
* Added multi-branch pipeline support when registering a changeset or snapshot to pipeline execution (requires DevOps Config)
+ Requires Jenkins plug-in for ServiceNow DevOps v1.35.2
Fixed: MID server assigned to connection alias not picked when creating change.
#### Version 1.35.0 - August 2022
* New
+ GitHub Actions Integration:
- GitHub is a coding tool that is now updated to support the GitHub Actions orchestration capability in ServiceNow DevOps. You use the ServiceNow DevOps custom actions (published to the GitHub Actions
marketplace) to integrate GitHub Actions pipelines and GitHub Environments.
- To update the data model, GitHub Actions Integration requires that GitHub is connected, configured, and that pipelines are discovered. GitHub Actions workflows are paused and resumed using custom
actions.
- The following custom actions are published to the GitHub repository:
* ServiceNow DevOps Change
* ServiceNow DevOps Test Report
* ServiceNow DevOps Sonar
* ServiceNow DevOps Register Artifact
* ServiceNow DevOps Register Package
+ Historical import and polling for Azure DevOps Artifacts: Import historical data for ADO artifacts by using the app-onboarding self-service catalog and periodic polling to fetch the data. The import framework
helps onboard teams by fetching DevOps data into the instance without having to edit the pipeline or configure webhooks. The imported data provides insights into the root causes for complete change
traceability, which helps to identify the root causes and areas of improvement.
+ Out-of-the-box change approval policy - Risk Inputs and Reject Reasons: The base-system DevOps default change approval policy improves the change automation and approval policy. Policy conditions run against
collected DevOps data to auto-reject, auto-approve, or defer for manual approval. The data could be metrics on commits, code coverage, test results, sonar scan results, risk inputs, and so on. The change
approval policy is configurable. To help users quickly take corrective actions, rejection reasons are captured in the CHG work notes.
+ Jenkins snippet generator: The Jenkins plugin for ServiceNow DevOps can generate DevOps scripted pipeline steps. This helps developers to adopt ServiceNow DevOps features quickly and to modify pipelines
easily.
#### Version 1.34.1 - May 2022
* Changed
+ Out of the box change approval policy: Out of the box (OOTB) DevOps default change approval policy is implemented to update the change automation and approval policy. With which, the policy conditions are
applied on the DevOps data collected to either auto-reject or auto-approve or defer for manual approval. The DevOps data could be metrics on commits, code coverage, test results, sonar scan results, etc. The
change approval policy is configurable.
+ Import historical data for DevOps tools - Azure DevOps: Import historical data for all capabilities (Code, Plan, and Orchestration) by using the app-onboarding self-service catalog and periodic polling to
fetch data. The import framework helps onboard teams by fetching DevOps data into the instance without having to edit the pipeline or configure webhooks. The imported data provides insights into the root causes
for complete change traceability. Starting with version 1.34, you can import the data and configure a polling mechanism for Azure DevOps.
+ jFrog - Jenkins artifactory integration: Integrate Jenkins and jFrog Artifactory in ServiceNow DevOps and use this data for traceability and linking CI/CD pipelines in ServiceNow. Associate the build pipelines
(CI) with the artifacts built and published to jFrog, and associate the deploy pipelines (CD) with the packages downloaded from jFrog repositories to deploy. Linking these CI/CD pipelines with the artifacts and
associating those with the change creates the link from commit to artifacts built and deployed for change traceability.
* Fixed
+ GitLab integration: Very large GitLab build numbers are saved as extreme big numbers in build\_number column of Task Execution table
+ Security bug
#### Version 1.33.1 - February 2022
* Changed
+ Change traceability
- Change traceability is a non-invasive way to utilize DevOps data to accelerate manual changes. This allows for quicker time to value on the path to full change automation. With this release, you can
associate either artifact versions, build numbers or a release version to a manually created change request that will pull in DevOps data such as work items, commits and tests.
- The implementation does not require pipeline modifications to include ServiceNow DevOps change tasks. Thus, with the associated DevOps data, you have complete visibility of what was deployed to
production to accelerate your manual changes.
+ Support Import and Polling for JIRA, GitHub and Jenkins
- The import via app-onboarding self-service catalog and periodical Polling to fetch data for all capabilities (Code, Plan and Orchestration) will help you to onboard teams easily by quickly getting DevOps
data into ServiceNow without having to edit the pipeline or configure webhooks. The imported data will provide you the insights into the root causes for complete change traceability. This release will
cover the importing framework for JIRA, GitHub and Jenkins and configurable polling mechanism.
- The following app spoke dependencies are added to support the feature
* Jenkins V2 Spoke – 1.1.2
* Jira Spoke – 3.1.1
* GitHub Spoke – 2.2.2
+ System Health Dashboard & Notifications
- The system health dashboard provides a way to monitor or troubleshoot the data that is coming in from your connected DevOps tools to ServiceNow DevOps. This is a way for DevOps admins to have better
visibility into the inbound events processing data received from various tools which have been configured in DevOps. There’s also an easy way to check the latest status of the tool connectivity.
- Email notifications can be sent to a group that will provide weekly information on key stats such as pipeline executions, change requests, and inbound event data. This allows DevOps admins to be
proactively notified if there are any possible changes to the overall help of their DevOps system.
* Fixed
+ Azure DevOps
- If multiple commits are processed at the same millisecond, duplicate repositories are created
- ADO tool created saves credentials in clear text
+ GitLab notifications are stuck in waiting and error state when midserver is intermittently up and down
+ Pipeline UI is not loading for pipelines having large number of pipeline executions
+ DevOps relationship rules are executed for change requests with non-DevOps category
+ Artifact registration fails for Free style job after upgrade to 1.32
+ Security bug
#### Version 1.32.0 - November 2021
* New
+ Jenkins Support for parallel stages: ServiceNow DevOps will now track stages that run in parallel/nested in Jenkins pipelines. The parallel stages will be rendered accurately in the Pipeline User Interface,
and automated Change Requests will only get created once parallel stages preceding it are complete
+ Azure DevOps: Bulk Processing feature enabled for ADO tool's Orchestration Capability to optimize the processing of events
+ Table Archiving Policies: Archive Rules added to auto archive data which is older than 9 months (configurable, can be configured for all archive rules using one property) Destroy Rules are added which will
purge the archived data older than 3 years. Above Archive and Destroy Rules are applied to tables consisting of data – PipelineExecution, StepExecution, TaskExecution and all related tables.
* Fixed
+ Agile Development 2.0: When user with scrum\_product\_owner and scrum\_story\_creator roles creates a user story, the corresponding workitem is not created in DevOps
+ Jenkins: Multibranch pipelines with BitBucket configuration has task execution value as empty Pipeline executions are created even though Track is NOT enabled for multibranch pipeline and nested pipeline After
recreating Jenkins tool, inbound events are created even though pipelines are not discovered or tracked
+ Azure DevOps: For custom project (not Agile project): When ADO work item is deleted, inbound event errors with error code 400 thereby not updating corresponding DevOps workitem’s state to Deleted
+ Change Receipt flag for a pipeline step record is not updated when app-onboarding payload is posted
#### Version 1.31.0 - October 2021
* New
+ Support for parallel stages in Azure DevOps
- ServiceNow DevOps will now track stages that run in parallel in Azure DevOps Release pipelines. The parallel stages will be rendered accurately in the Pipeline User Interface, and automated Change
Requests will only get created once parallel stages preceding it are complete.
- NOTE: Support for parallel stages is limited to Azure DevOps Release pipelines; Build pipelines will continue to be tracked and rendered in serial in ServiceNow DevOps.
+ Self-service Onboarding
- This release includes two new Service Catalog Items to enable a self-service model for onboarding teams to ServiceNow DevOps:
* Tool Onboarding: Allows teams to create a new ServiceNow DevOps tool instance, including tool Creation, Connection, Discovery, and Configuration. Once completed, the tool is ready for App
onboarding.
* App Onboarding: Allows teams to create a new ServiceNow DevOps App (or configure an existing one), including pipeline stage discovery, controlling tracking, and (optionally) enabling Change Control
for a step.
+ With these two catalog items, development teams can configure their projects for use with ServiceNow DevOps from start to finish in minutes, completely self-sufficient and on their own schedule.
+ New DevOps Change Velocity App
- A new "DevOps Change Velocity" app has been introduced to host the existing DevOps Change Acceleration feature. Installing DevOps Change Velocity will automatically install or upgrade all ServiceNow
DevOps App dependencies, so it will no longer be necessary to install them individually. In conjunction with this, the existing "DevOps" app has been renamed to "DevOps Data Model". This is an
organizational measure designed to improve the application install experience; it does not change existing ServiceNow DevOps functionality in any way.
+ Automatic Change Control enablement for ADO and Jenkins
- When DevOps Change Control has been enabled in an Azure DevOps or Jenkins pipeline, the corresponding step in ServiceNow will automatically have Change Control enabled. This improvement works with the
Self-service Onboarding feature to simplify and streamline the onboarding process.
#### Version 1.30.0 - September 2021
* New
+ Restart stages for Azure DevOps: Support pipeline and stage/step restarts that enables you to trace the information correctly as the pipeline run is the same.
+ GitLab OAuth: Support OAuth as it is more secure than basic auth to prevent malicious actions and unwarranted visibility.
* Fixed
+ Jenkins plug-in for ServiceNow DevOps
- Security vulnerabilities related to Jenkins plugin dependencies. (Note: Starting with DevOps 1.30, the minimum base version of Jenkins server must be 2.204.6 to fix the vulnerabilities).
- Notification stuck in waiting state for multibranch pipelines that has branch name with special characters (e.g. scratch/dev!@@&mybranch).
+ Azure DevOps
- Build pipeline: Artifact versions are not displayed in Change Request related list when both package and change are created in same stage.
- The Committed at field is changed when tag is created to a historic commit.
- Release pipeline executions create package with same name on each run.
+ Performance issues on DevOps pipeline execution, test summary and callback tables.
+ Intermittently, duplicate work items are created in DevOps when work item is created from Agile 2.0 ServiceNow plugin.
+ Test results not seen in deploy pipeline when generated from multiple build pipelines.
* Changed: Starting with DevOps 1.30, the minimum base version of Jenkins server must be 2.204.6 to fix the vulnerabilities.
#### Version 1.29.0 - August 2021
* Feature changes:
+ Jenkins plug-in for ServiceNow DevOps
- Plugin from Jenkins Marketplace: Easy onboarding by directly installing from the Jenkins Marketplace. Mainly to remove ALL friction for dev teams to be able to self-onboard and use the solution
- Improved log levels: Logger is key to diagnose or debug a problem. However, turning on excessive logging can rapidly flood your system and terminate the servers. Dev teams will now have the ability to
set the log levels as desired to trace out the exact root cause of a problem
- Reducing Excessive pipeline info call: To reduce the number of calls from Jenkins to ServiceNow to know whether a pipeline is being tracked or not every time a Jenkins build is triggered, a new flag
“Force Tracking Check” has been introduced in Jenkins configuration. When this is disabled, a file with the pipeline tracking and testing info is created which will be used to determine to know what
pipelines are tracked on ServiceNow to send notifications. Whenever a pipeline tracking flag or test info is updated on ServiceNow application by user, ServiceNow will make a POST REST API call to Jenkins
to update the pipeline tracking file
+ Change request on Categorization: When a Change Request is automatically created, it has Category=DevOps. The category values you have today denotes a type of change, like Hardware, Software, Network, etc.
whereas “DevOps” value is more like the source of change. There could be instances where a change is sourced by DevOps and is of type Hardware or Software. In addition, already the Category list could be used
for a different purpose and use values like, e.g. non-Production, etc. DevOps team will now have the ability to uniquely identify that a change record is a “DevOps Change Record”.
+ Improved performance of Inbound Event processing throughput
* Fixes:
+ ADO Pipeline and task executions are appearing when tracking specific pipeline at tool level, but track is not enabled for pipeline
+ Change request auto approve and reject comments are not set in the sysapproval\_approver table record
* Jenkins plug-in for ServiceNow DevOps: 1.29
#### Version 1.28.0 - July 2021
* New:
+ Inbound events erroring with certain exception types will be automatically retried by a scheduled job. The exception types, retry count and age of errored inbound events to process are configurable in DevOps
properties
+ Jenkins Integration
- Improved security, you can now use API key to create to Jenkins tool in ServiceNow DevOps The change request rejected/cancelled reason is sent back to the respective Jenkins pipeline so that you will
know why the change was rejected/cancelled.
* Fixed:
+ Code push and tag push events fail for an empty commit that does not have any file changes
+ GitHub: Error 404 - Import is not working at Repo level - When tool url has trailing '/' Artifact is not linked to task execution when pipeline name contains the branch name
+ GitHub Enterprise - Unable to configure a repository due to incorrect webHookResourcePath
+ Layout of pipeline UI page is broken in IE11 Jenkins Multibranch pipeline events stuck in Waiting state when branch name has '/' and has Junit tests Multibranch pipeline with a space doesn't work
+ Azure DevOps:
- DevOps plan import request for Azure DevOps fails with big backlog (for example, >2000 workitems)
- Notification Inbound fails for a release that include an Azure Artifact
- When the credentials change/expire after the tool is created, state of import requests for Discover action are success instead of error
- In a single pipeline execution, the revert commit is persisted prior to the original commit thereby not removing the revert commit from the Run Commits
- Jenkins plug-in for ServiceNow DevOps: 1.28
#### Version 1.27.0 - June 2021
* Changed:
+ Software quality framework: Updated data model specifically for code quality and security tools. An extensible framework that allows anyone to create custom integrations to any Code Quality and Security
tools.
+ SonarQube support: OOTB support for Azure DevOps and Jenkins. Whenever there is a scan triggered from the pipeline, the scan results are captured in ServiceNow DevOps that is needed to determine change
risk
+ Allow change fields to be set via the API. This overrides any step configurations previously set. The current functionality stays intact with the only difference being that fields can now be set from the
API.
+ Jenkins plug-in for ServiceNow DevOps: 1.27
* Fixed:
+ Race condition causing incorrect
+ DevOps Inbound Event waiting reason and incomplete pipeline executions DevOps change creation fails with legacy change management plugin
+ When GitHub pusher email is empty, Committer & Committer Email are not populated in DevOps
+ For BitBucket, DevOps tag updates are not processed
#### Version 1.26.1 - May 2021
* Changed:
+ Dynamically create connection aliases (under a parent alias) which avoids the need for a System Admin to create connection aliases separately when creating the DevOps tool. This feature uses the platform
"Child Aliases" feature and is available from Paris. DevOps application ships with parent aliases and corresponding configuration templates (Basic Auth, API Key and OAuth - Authorization Code) which can then be
used to create connection and credential under the created child alias.
* Fixed:
+ Pipeline UI is broken when all task executions are skipped
+ Test tool integration expects the toolID in the query parameters to be an orchestration tool id
+ DevOps tag updates are not processed
+ There is no default handling for unsupported azure states like SucceededWithIssues Filter the commit api to fetch only commits for Jenkins
+ Branch info not getting updated for commits on code merge
* Plugin and extensions compatibility:
+ Jenkins plug-in for ServiceNow DevOps (1.24.0) https://marketplace.visualstudio.com/items?itemName=ServiceNow.vss-services-servicenow-devops Version: 1.24.0
#### Version 1.25.1 - April 2021
* Changed:
+ Azure DevOps: Onboarding ADO tool made easy by enabling the customers to choose only specific pipelines to track.
+ You may now set archive/purge conditions for the Inbound Events table to handle high volumes of DevOps data
* Fixed:
+ Azure DevOps: When job names under different stages are the same, artifact/package is not linked to task execution
+ Azure DevOps: For a release gate with manual only trigger on a stage, release pipeline creates two pipeline execution records
+ Artifact generation includes commits from different branch for failed executions in Multibranch pipeline
+ DevOps flow designer scripts should execute as ‘User who initiates session’ instead of ‘System User’
#### Version 1.24.0 - March 2021
* Changed:
+ Change request pipeline API changes: Set additional change request attributes when creating the change request from Jenkins and Azure DevOps pipelinesSet flag from pipeline so ServiceNow DevOps will not close
the change request
+ GitLab and Azure DevOps repository tags are now supported in ServiceNow DevOps
+ Can now process bulk commits from GitLab
+ 'version' is now an optional field in the plan payload
* Fixed:
+ Pipeline UI renders a blank page for pipeline that creates artifact version in the same stage as change
+ In a change request, user with only DevOps Viewer Role is able to see all commits in the system instead of commits included in the artifact
+ Change request is not created when commits have empty committer
+ Change request is not created if upstream stage is 'skipped'
+ For Azure DevOps and GitLab, reverted commits in a merge commit show in a change request's commits related list
#### Version 1.23.0 - February 2021
* Feature changes:
+ Automatically importing and categorizing GitLab JUnit tests during the pipeline execution is now supported.
* Fixes:
+ Large commits are now supported with Azure DevOps.
+ Jenkins pipeline under DevOps change resumes automatically after restart of Jenkins server.
+ Two pipeline execution records are created if change control is enabled on the first stage of a freestyle pipeline.
+ Inbound event generates error when processing work item for ADO tool with a project that has a space in the name. When multiple ADO pipelines (all with tests) are run in parallel, inbound events get stuck in
waiting state with exceptions.
+ App Onboarding payload is not stored in the encrypted field.
+ Inbound Stage completion notifications from Azure DevOps are not processed correctly resulting in a timeout.
+ Azure release gates reattempt use cases are failing with change receipt changes.
+ Jenkins global tool configuration username/password are stored as plain texts in config.xml.
+ Jenkins pipeline fails if pipeline has not been discovered.
#### Version 1.22.0 - January 2021
* New: Multiple work items for a commit are now supported and will be linked to the commit in ServiceNow DevOps. In addition:
+ The work item syntax in the commit message can be customized to reflect your organization's processes.
+ Selecting the work items through the Azure DevOps user interface when committing is now supported.
#### Version 1.21.0 - December 2020
* New:
+ You can now delete many DevOps objects such as Tools, Repositories, and Pipelines. See product documentation for full list and restrictions.
+ You can now obtain the change number created in a pipeline for further interaction with the change request from the pipeline.
* Removed:
+ The Configuration Item field on a tool has been removed.
+ Under Use Mid Server selection, the two fields (Mid Server Application, Mid Server Capability) have been removed.
#### Version 1.20.1 - January 2021
For the following fixes, install the Jenkins plugin for ServiceNow
DevOps (1.20.2).
* Fixed:
+ Security fix
+ If Pipeline has not been discovered, the Jenkins plugin behavior can fail
+ When Jenkins is restarted, deployments are resumed without change approval
#### Version 1.20.0 - November 2020
* New:
+ Change registration: Pipeline steps can now be configured to create change receipts, which includes all of the pipeline data, but does not require approval to proceed forward in the pipeline.
+ Test tool improvements: JUnit and Selenium tests can now be auto-categorized and additional test types can be configured for auto-categorization.
+ Jenkins skipped stages: When stages are skipped, due to branch conditions, the Pipeline UI will not display them.
#### Version 1.19.1 - October 2020
* New:
+ DevOps Pipeline Steps are now autocreated as the Jenkins pipeline runs. You no longer need to manually create the Pipeline Steps in ServiceNow or configure the notifications in Jenkins. Change is still
configured manually in the desired steps in Jenkins and in ServiceNow DevOps.
+ DevOps has increased the data resiliency by adding retries to most tool communication from the ServiceNow flows. You can modify the retry configuration to match your needs.
#### Version 1.18.1 - December 2020
* Fixed: This release is a fix release. It fixes a compatibility issue with the change feature.
#### Version 1.18.0 - September 2020
* New: DevOps Pipeline Steps are now autocreated as the orchestration tool's pipeline runs. You no longer need to manually create the Pipeline Steps and map them to the orchestration tool. Change should still be
manually configured on the desired steps.
#### Version 1.17.0 - August 2020
* New: OAuth and GitHub apps are now supported with the GitHub integration
* Fixed:
+ Fixed the issue where the Step name on Step Execution is empty until the entire execution is complete
+ Improved performance for git commit processing
+ Fixed the issue where Azure DevOps commit records are not created when the associated work item is not found
+ Corrected handling of Azure DevOps pipeline runs with empty JUnit tests
#### Version 1.16.0 - July 2020
* New:
+ DevOps Pipeline UI updates to include artifacts
- Ability to see Artifact versions created or released on the Pipeline UI
- Accessibility improvements
+ Improved demo data to contain pipeline UI, tool, insight examples
+ Ability to create Orchestration tools that utilize event-based discovery and generic change acceleration callbacks
+ GitLab Coding and Orchestration Tool integrations via the DevOps Integration App
#### Version 1.14.0 - May 2020
* New:
+ Customer-Managed Change - DevOps now provides greater flexibility in configuring Change Request flows, for example, support for new change types.
+ Improved handling of out-of-sequence Azure DevOps pipeline notifications.
+ Historical import for Azure DevOps Work Items is now supported.
* Fixed:
+ Work item deleted events are now handled correctly for Azure DevOps.
+ Commit notification handling has been corrected.
+ Pipeline UI has been updated to include new states (canceled by user) in step executions.
+ Corrected problem where only 200 records are imported due to max limit property.
+ Tool creation note "Tool creation can take up to a minute" is now translatable.
+ Added support for components/controls provided without states and/or properties (expandable/collapsible content).
+ Addressed problem where layout does not adapt to changes in text size settings up to 200%.
Note: This version of the app can only be installed on instances running New York or later.
#### Version 1.10.0 - January 2020
* New: Improvements to the Pipeline UI
#### Version 1.9.0 - December 2019
* New: The user created integration framework now supports connect and discover actions.
#### Version 1.8.0 - November 2019
Improved tool creation
* There is a new 'Create' button that will:
+ Create a DevOps tool, create connection, alias, and credentials, and will automatically connect to the tool
* App Pipeline UI
+ From change requests that were created by DevOps, there is a Related Link to view the Pipeline UI for that execution.
+ From App or Step Execution, you can follow the Related Link to the last execution on the pipeline UI.
#### Version 1.4.0 - July 2019
* New:
+ A REST API that allows anyone to integrate code, plan, and orchestration tools
+ Jenkins jobs in folders can now be discovered
+ Change Acceleration works on MID Server
#### Version 1.3.0 - June 2019
* Name changed from "Enterprise DevOps" to "DevOps".
#### Version 1.2.0 - May 2019
* Usability and stability improvements
#### Version 1.1.1 - April 2019
Configurable Pipeline Modeling
* High-level pipelines allow more than one App to be a part of a pipeline.
* Model the Jenkins jobs to pipeline stages at the App level (App stage).
* Track upstream and downstream job relationships.
Change Acceleration
* Create Change Requests for job runs that are under change control. Uses Configuration Items set on the App Stage.
* Jenkins plugin will wait for Change Request to be moved to ‘Implement’ state before executing the Jenkins job run. After the job run, the Change Request will be updated with implementation details and
closed.
Insights
* Change Acceleration insights provide visibility into the Change Management process and its efficiency.
* System Health insights allow admins to keep the pipeline operating effectively.
ITBM Agile 2.0 Integration
* Automatically sync ITBM products, epics, stories, fixes, and releases into ServiceNow®
DevOps.
* Historical data import.
Jira Integration
* Automatically sync Jira projects, epics, stories, bugs, tasks, and releases into ServiceNow®
DevOps.
* Historical data import.
GitHub Integration
* Support GitHub.com and on-prem Enterprise Github.
* Process commits and branches using web hooks on selected repositories.
* Automatically push web hook when configuring repository.
* Optionally track file changes.
* Track committer and repository quality metrics.
* Historical data import.
Jenkins Integration
* Use the Jenkins notification plugin to send updates to ServiceNow®
DevOps.
* Download and install the ServiceNow®
DevOps plugin for Jenkins. There are instructions in the KB article.
* Import Jenkins freestyle pipeline jobs and map them to ServiceNow®
DevOps pipelines.
* Store test results from Jenkins including JUnit and Selenium tests.
* Jenkins plugin provided to enable Change Acceleration.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-awa-legal-service-delivery.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-awa-legal-service-delivery.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-awa-legal-service-delivery.html | Advanced Work Assignment for Legal Service Delivery release notes | Version history for the Advanced Work Assignment for Legal Service Delivery application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Legal Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-awa-legal-service-delivery.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-awa-legal-service-delivery.html"><body id="store-rn-esm-awa-legal-service-delivery"><main role="main"><article role="article" class="dita" id="store-rn-esm-awa-legal-service-delivery" aria-labelledby="title_store-rn-esm-awa-legal-service-delivery">
<h1 class="title topictitle1" id="title_store-rn-esm-awa-legal-service-delivery"><span class="ph">Advanced Work Assignment</span> for <span class="ph">Legal Service Delivery</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Advanced Work Assignment</span> for <span class="ph">Legal Service Delivery</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-awa-legal-service-delivery__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d151558e73" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.1 - June 2025</dt>
<dd class="dd" id="store-rn-esm-awa-legal-service-delivery__latest-store-rn-esm-awa-legal-service-delivery">Fixed: General Legal Request was not available in Advanced Work Assignment queue. This has been fixed and it is not available in the queue.</dd>
<dt class="dt dlterm">Version 1.1.0 - November 2024</dt>
<dd class="dd">Fixed localization issues.</dd>
<dt class="dt dlterm">Version 1.0.4 - August 2024</dt>
<dd class="dd">Advanced Work Assignment for Legal Service Delivery provides configurations to support automatic routing, queuing and assignment of Legal Requests and Matters.</dd>
</dl>
</section>
</div>
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"topic_language": "enus",
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} | # Advanced Work Assignment for Legal Service Delivery release notes
Version history for the Advanced Work Assignment for Legal Service Delivery application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.1 - June 2025
Fixed: General Legal Request was not available in Advanced Work Assignment queue. This has been fixed and it is not available in the queue.
#### Version 1.1.0 - November 2024
Fixed localization issues.
#### Version 1.0.4 - August 2024
Advanced Work Assignment for Legal Service Delivery provides configurations to support automatic routing, queuing and assignment of Legal Requests and Matters.
| ---
title: Advanced Work Assignment for Legal Service Delivery release notes
description: Version history for the Advanced Work Assignment for Legal Service Delivery
application on the ServiceNow Store.
keywords: []
breadcrumbs:
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# Advanced Work Assignment for Legal Service Delivery release notes
Version history for the Advanced Work Assignment for Legal Service Delivery application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.1 - June 2025
Fixed: General Legal Request was not available in Advanced Work Assignment queue. This has been fixed and it is not available in the queue.
#### Version 1.1.0 - November 2024
Fixed localization issues.
#### Version 1.0.4 - August 2024
Advanced Work Assignment for Legal Service Delivery provides configurations to support automatic routing, queuing and assignment of Legal Requests and Matters.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-browser-extension-employee-center.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-browser-extension-employee-center.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-browser-extension-employee-center.html | Browser Extension for Employee Center release notes | Version history for the Browser Extension for Employee Center application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-browser-extension-employee-center.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-browser-extension-employee-center.html"><body id="store-rn-esm-browser-extension-employee-center"><main role="main"><article role="article" class="dita" id="store-rn-esm-browser-extension-employee-center" aria-labelledby="title_store-rn-esm-browser-extension-employee-center">
<h1 class="title topictitle1" id="title_store-rn-esm-browser-extension-employee-center"><span class="ph">Browser Extension for Employee Center</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Browser Extension for Employee Center</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-browser-extension-employee-center__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d349892e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.0 - August 2025</dt>
<dd class="dd">Employee Center Browser Extension provides all the support and guidance directly within third-party work applications through a draggable pop-up. It enables seamless access to Employee Center content and resources without
switching browser tabs or windows.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Browser Extension for Employee Center release notes
Version history for the Browser Extension for Employee Center application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - August 2025
Employee Center Browser Extension provides all the support and guidance directly within third-party work applications through a draggable pop-up. It enables seamless access to Employee Center content and resources without
switching browser tabs or windows.
| ---
title: Browser Extension for Employee Center release notes
description: Version history for the Browser Extension for Employee Center application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
---
# Browser Extension for Employee Center release notes
Version history for the Browser Extension for Employee Center application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - August 2025
Employee Center Browser Extension provides all the support and guidance directly within third-party work applications through a draggable pop-up. It enables seamless access to Employee Center content and resources without
switching browser tabs or windows.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-critical-event-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-critical-event-mgmt.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-critical-event-mgmt.html | Critical Event Management release notes | Version history for the Critical Event Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - Health and Safety release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-critical-event-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-critical-event-mgmt.html"><body id="store-rn-esm-critical-event-mgmt"><main role="main"><article role="article" class="dita" id="store-rn-esm-critical-event-mgmt" aria-labelledby="title_store-rn-esm-critical-event-mgmt">
<h1 class="title topictitle1" id="title_store-rn-esm-critical-event-mgmt">Critical Event Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Critical Event Management application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-critical-event-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d110842e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.3 - August 2025</dt>
<dd class="dd">Fixed: ACL mismatch between application and documentation</dd>
<dt class="dt dlterm">Version 1.0.1 - May 2025</dt>
<dd class="dd" id="store-rn-esm-critical-event-mgmt__latest-store-rn-esm-critical-event-mgmt"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">CEM Knowledge base update related to Workflow migration to Zurich</li>
<li class="li">Two playbook steps refactored to correct minor issue</li>
<li class="li">Accessibility issue fixed related to single score widget</li>
<li class="li">UI adjustment for dark theme</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.0 - November 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-esm-critical-event-mgmt__ul_ahk_bwk_fdc">
<li class="li">ServiceNow Critical Event Management will be integrated into the Health and Safety Workspace, enabling teams to capture, triage, and manage emergencies that could affect employee well-being at the workplace. With Critical
Event Management, companies are equipped with the essential tools to communicate effectively with employees during emergencies and provide timely assistance to those in need.</li>
<li class="li">Employees can quickly report potential emergencies to safety teams using Employee Center and Now Mobile, offering intuitive submission tools. Additionally, employees have access to a rich library of self-service
capabilities designed to enhance workplace safety and provide peace of mind.</li>
<li class="li">On-ground responders are empowered with a streamlined digital experience to help them manage emergencies efficiently. They can conduct roll calls at muster points to ensure the safety and accountability of employees
impacted by an emergency.</li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Critical Event Management release notes
Version history for the Critical Event Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.3 - August 2025
Fixed: ACL mismatch between application and documentation
#### Version 1.0.1 - May 2025
* Fixed:
+ CEM Knowledge base update related to Workflow migration to Zurich
+ Two playbook steps refactored to correct minor issue
+ Accessibility issue fixed related to single score widget
+ UI adjustment for dark theme
#### Version 1.0.0 - November 2024
* ServiceNow Critical Event Management will be integrated into the Health and Safety Workspace, enabling teams to capture, triage, and manage emergencies that could affect employee well-being at the workplace. With Critical
Event Management, companies are equipped with the essential tools to communicate effectively with employees during emergencies and provide timely assistance to those in need.
* Employees can quickly report potential emergencies to safety teams using Employee Center and Now Mobile, offering intuitive submission tools. Additionally, employees have access to a rich library of self-service
capabilities designed to enhance workplace safety and provide peace of mind.
* On-ground responders are empowered with a streamlined digital experience to help them manage emergencies efficiently. They can conduct roll calls at muster points to ensure the safety and accountability of employees
impacted by an emergency.
| ---
title: Critical Event Management release notes
description: Version history for the Critical Event Management application on the
ServiceNow Store.
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# Critical Event Management release notes
Version history for the Critical Event Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.3 - August 2025
Fixed: ACL mismatch between application and documentation
#### Version 1.0.1 - May 2025
* Fixed:
+ CEM Knowledge base update related to Workflow migration to Zurich
+ Two playbook steps refactored to correct minor issue
+ Accessibility issue fixed related to single score widget
+ UI adjustment for dark theme
#### Version 1.0.0 - November 2024
* ServiceNow Critical Event Management will be integrated into the Health and Safety Workspace, enabling teams to capture, triage, and manage emergencies that could affect employee well-being at the workplace. With Critical
Event Management, companies are equipped with the essential tools to communicate effectively with employees during emergencies and provide timely assistance to those in need.
* Employees can quickly report potential emergencies to safety teams using Employee Center and Now Mobile, offering intuitive submission tools. Additionally, employees have access to a rich library of self-service
capabilities designed to enhance workplace safety and provide peace of mind.
* On-ground responders are empowered with a streamlined digital experience to help them manage emergencies efficiently. They can conduct roll calls at muster points to ensure the safety and accountability of employees
impacted by an emergency.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-employee-center-msft-viva.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-employee-center-msft-viva.html | 2025-04-30 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-employee-center-msft-viva.html | Employee Center for Microsoft Viva Connections release notes | Version history for the on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-employee-center-msft-viva.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-employee-center-msft-viva.html"><body id="store-rn-esm-employee-center-msft-viva"><main role="main"><article role="article" class="dita" id="store-rn-esm-employee-center-msft-viva" aria-labelledby="title_store-rn-esm-employee-center-msft-viva">
<h1 class="title topictitle1" id="title_store-rn-esm-employee-center-msft-viva"><span class="ph">Employee Center</span> for <span class="ph">Microsoft Viva Connections</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-employee-center-msft-viva__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d86426e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.8 - August 2025</dt>
<dd class="dd">Fixed minor bugs.</dd>
<dt class="dt dlterm">Version 2.0.4 - February 2024</dt>
<dd class="dd" id="store-rn-esm-employee-center-msft-viva__latest-store-rn-esm-msft-viva-connections">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.0.3 - August 2023</dt>
<dd class="dd"><p class="p">For customers using Microsoft Viva Connections, employees are informed of tasks that need their attention and can quickly access Employee Center, where they can get help, stay informed, and manage their tasks and
requests.</p></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Employee Center for Microsoft Viva Connections release notes
Version history for the on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.8 - August 2025
Fixed minor bugs.
#### Version 2.0.4 - February 2024
Minor fixes.
#### Version 2.0.3 - August 2023
For customers using Microsoft Viva Connections, employees are informed of tasks that need their attention and can quickly access Employee Center, where they can get help, stay informed, and manage their tasks and
requests.
| ---
title: Employee Center for Microsoft Viva Connections release notes
description: Version history for the on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
---
# Employee Center for Microsoft Viva Connections release notes
Version history for the on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.8 - August 2025
Fixed minor bugs.
#### Version 2.0.4 - February 2024
Minor fixes.
#### Version 2.0.3 - August 2023
For customers using Microsoft Viva Connections, employees are informed of tasks that need their attention and can quickly access Employee Center, where they can get help, stay informed, and manage their tasks and
requests.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-guided-self-service-employee-center.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/employee-service-management/store-rn-esm-guided-self-service-employee-center.html | 2025-08-21 | daily | 0.5 | 1.xml | en-US | store-release-notes | release-notes/store/employee-service-management/store-rn-esm-guided-self-service-employee-center.html | Guided Self-Service in Employee Center release notes | Version history for the Guided Self-Service in Employee Center application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Employee Service Management release notes",
"ServiceNow Store - HR Service Delivery release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-guided-self-service-employee-center.html" id="bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-guided-self-service-employee-center.html"><body id="store-rn-esm-guided-self-service-employee-center"><main role="main"><article role="article" class="dita" id="store-rn-esm-guided-self-service-employee-center" aria-labelledby="title_store-rn-esm-guided-self-service-employee-center">
<h1 class="title topictitle1" id="title_store-rn-esm-guided-self-service-employee-center">Guided Self-Service in <span class="ph">Employee Center</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Guided Self-Service in <span class="ph">Employee Center</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-esm-guided-self-service-employee-center__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d525786e68" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.1.10 - August 2025 (Zurich)</dt>
<dd class="dd">Updated to support the latest version of the dependent apps.</dd>
<dt class="dt dlterm">Version 3.1.3 - August 2025 (Yokohama)</dt>
<dd class="dd">Updated to support the latest version of the dependent apps.</dd>
<dt class="dt dlterm">Version 3.0.2 - February 2025</dt>
<dd class="dd" id="store-rn-esm-guided-self-service-employee-center__latest-store-rn-esm-guided-self-service-employee-center">Employees can now find Guided Self-Service links in AI Search-powered search results.</dd>
<dt class="dt dlterm">Version 2.0.2 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Added the following improvements:<ul class="ul" id="store-rn-esm-guided-self-service-employee-center__ul_zh4_3bl_fdc">
<li class="li">Users can review and edit their previous responses, providing a more streamlined experience.</li>
<li class="li">Admins can add rich media, including images and videos, as well as formatted text, providing employees detailed answers or guidance as the Q&A result.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.6 - August 2024</dt>
<dd class="dd">Provides employees with a visual, Q&A-based experience for self-serving on highly used and complex topics such as time off balance. It offers a more intuitive and
engaging way for employees to quickly find the information they need. Suitable for organizations of all sizes and across various industries.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-guided-self-service-employee-center.html\" id=\"bundle:store-release-notes/enus/release-notes/store/employee-service-management/store-rn-esm-guided-self-service-employee-center.html\"><body id=\"store-rn-esm-guided-self-service-employee-center\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-esm-guided-self-service-employee-center\" aria-labelledby=\"title_store-rn-esm-guided-self-service-employee-center\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-esm-guided-self-service-employee-center\">Guided Self-Service in <span class=\"ph\">Employee Center</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Guided Self-Service in <span class=\"ph\">Employee Center</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-esm-guided-self-service-employee-center__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d525786e68\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 3.1.10 - August 2025 (Zurich)</dt>\n <dd class=\"dd\">Updated to support the latest version of the dependent apps.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.3 - August 2025 (Yokohama)</dt>\n <dd class=\"dd\">Updated to support the latest version of the dependent apps.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.2 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-esm-guided-self-service-employee-center__latest-store-rn-esm-guided-self-service-employee-center\">Employees can now find Guided Self-Service links in AI Search-powered search results.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Added the following improvements:<ul class=\"ul\" id=\"store-rn-esm-guided-self-service-employee-center__ul_zh4_3bl_fdc\">\n <li class=\"li\">Users can review and edit their previous responses, providing a more streamlined experience.</li>\n <li class=\"li\">Admins can add rich media, including images and videos, as well as formatted text, providing employees detailed answers or guidance as the Q&A result.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.6 - August 2024</dt>\n <dd class=\"dd\">Provides employees with a visual, Q&A-based experience for self-serving on highly used and complex topics such as time off balance. It offers a more intuitive and\n engaging way for employees to quickly find the information they need. Suitable for organizations of all sizes and across various industries.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Guided Self-Service in Employee Center release notes
Version history for the Guided Self-Service in Employee Center application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.1.10 - August 2025 (Zurich)
Updated to support the latest version of the dependent apps.
#### Version 3.1.3 - August 2025 (Yokohama)
Updated to support the latest version of the dependent apps.
#### Version 3.0.2 - February 2025
Employees can now find Guided Self-Service links in AI Search-powered search results.
#### Version 2.0.2 - November 2024
* Added the following improvements:
+ Users can review and edit their previous responses, providing a more streamlined experience.
+ Admins can add rich media, including images and videos, as well as formatted text, providing employees detailed answers or guidance as the Q&A result.
#### Version 1.0.6 - August 2024
Provides employees with a visual, Q&A-based experience for self-serving on highly used and complex topics such as time off balance. It offers a more intuitive and
engaging way for employees to quickly find the information they need. Suitable for organizations of all sizes and across various industries.
| ---
title: Guided Self-Service in Employee Center release notes
description: Version history for the Guided Self-Service in Employee Center application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Employee Service Management release notes
- ServiceNow Store - HR Service Delivery release notes
---
# Guided Self-Service in Employee Center release notes
Version history for the Guided Self-Service in Employee Center application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.1.10 - August 2025 (Zurich)
Updated to support the latest version of the dependent apps.
#### Version 3.1.3 - August 2025 (Yokohama)
Updated to support the latest version of the dependent apps.
#### Version 3.0.2 - February 2025
Employees can now find Guided Self-Service links in AI Search-powered search results.
#### Version 2.0.2 - November 2024
* Added the following improvements:
+ Users can review and edit their previous responses, providing a more streamlined experience.
+ Admins can add rich media, including images and videos, as well as formatted text, providing employees detailed answers or guidance as the Q&A result.
#### Version 1.0.6 - August 2024
Provides employees with a visual, Q&A-based experience for self-serving on highly used and complex topics such as time off balance. It offers a more intuitive and
engaging way for employees to quickly find the information they need. Suitable for organizations of all sizes and across various industries.
|
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