text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
@united two hour delay for a plane that was visible from the airport. So far terrible customer service. #neveragain | 0 |
@united This ALWAYS happens with you guys, and it makes traveling incredibly stressful and uncomfortable. Is that good business to you? | 0 |
@AmericanAir Also do you have any way to speak to someone on the phone? Your 1-800 # has been hanging up on me all day. | 0 |
@USAirways ok my 4th try today....giving up at 12.45am after 138 minute hold time. #terrible http://t.co/Ps9Q9RPSiL | 0 |
@JetBlue Love your airline...hate your website. Just tried to book 2 tickets (1 w miles, 1 w/out). Absolute joke. Needs a lot of work! | 0 |
@SouthwestAir Hey, friends. When I phone the A-list number your IVR hangs up on me. Multiple times. Not sure how to proceed? | 0 |
@AmericanAir @justynmoro I totally agree. You get the automatic phone attendent that goes NO WHERE and hangs up. Lousy service! | 0 |
@united well sorta....we r trying to get to Aquadilla, PR but only 1 flight goes there a day. All are booked. UA Cancelled Flighted our flight to NJ | 0 |
@united iCloud it is not there yet -- PLEASE HELP 917 703 1472 | 0 |
@USAirways nightmare trying to get to Costa Rica from PHL today. Stuck in Miami and no one answers at 800 number. | 0 |
@VirginAmerica thank goodness!! Also, see you friday, nwk>sf.. BOOM! | 1 |
@SouthwestAir Karen with customer service was very helpful. Thank you for providing one bright spot in a frustrating situation. | 1 |
@AmericanAir is AA951 to São Paulo taking off today? Your colleagues won't tell us any thing | 0 |
@united 1k use to be special. 80 people in group one. Why not board global AND 1k together? http://t.co/qd2lyUXAZg | 0 |
@AmericanAir terror story my luggage was delayed both ways on an international flight for over 5 days total #angrycustomer | 0 |
@united yes, I know that. The question is "why is that still the case"? #fail | 0 |
@SouthwestAir Kudos for adding #Passbook to your app! I LOVE IT! | 1 |
@SouthwestAir one of my bags didn't make it to my destination. I have the claim ticket. Any way to help out with a status on the location? | 0 |
@SouthwestAir i have asked Lindsey to call me instead of DM like a schoolgirl but so far no call Getting tired of typing little notes | 0 |
@USAirways You all work hard at making sure things flow smoothly. Keeping positive. | 1 |
@JetBlue someone should screen what you play on your flights. http://t.co/tNY9uIpha5 | 0 |
@united free booze for the Bach party would make it better! ORD-->MSY #Delayed #Again We will enjoy either way. Thanks! | 1 |
@AmericanAir is flight 2934 dfw to gsp going to be Cancelled Flightled tomorrow? | 0 |
@AmericanAir 1 ticket agent servicing at least 60 people on line. Waiting for an hour and a half and your phones hang up on people. | 0 |
@AmericanAir I understand. I'm feeling cranky. I called AA's bag tracker number and heard "your bag has not been located." 😩 | 0 |
@USAirways disappointed with your toll free number. Terrible customer service, my flight has been Cancelled Flightled would like to get home | 0 |
@united thanks, we did. | 1 |
@SouthwestAir I was never able to talk so someone so had to buy another new ticket. Will be calling shortly for refund. | 0 |
@USAirways duh on baggage claim 2 more hours and counting .. Flights 622 & 1898 http://t.co/DkZl57uPQI | 0 |
@united A very disappointing experience - plane mech. delay and next one didn't wait. No sincere apology, just told me to complain online | 0 |
@VirginAmerica why must a traveler miss a flight to Late Flight check a bag? I missed my morning appointments and you lost my business. #sfo2lax | 0 |
@united not completely. Our flight was changed in July but we never received notification. | 0 |
@SouthwestAir I hope this isn't a real life scene out of the movie 'Flight' ..... | 0 |
@united holy high speed internet batman! Speeds at United Club at IAD are insanely fast! Thanks | 1 |
@AmericanAir I can't!!! No one can't get to "hold". You can't get past the automated reply. It hangs up on you. #FRUSTRATED | 0 |
@SouthwestAir most other carriers were flying out way past SW Cancelled Flightlation. @AlaskaAir and @JetBlue got their passengers out much Late Flightr!!!!! | 0 |
@USAirways 2 and a half hours on hold... Hope it feels good to be a steaming pile of shit. @AmericanAir paid far too much for you. | 0 |
@USAirways 2day: no coffee & 1 working toilet. Then I read domestic airlines whining re: foreign competition. Coincidence? No #openskies | 0 |
@SouthwestAir I'm in line at the airport right now. Will you cover hotel fair or am I to sleep in the airport? | 0 |
Made it to #Costa #Rica and back @JetBlue Missing it already! #Pura #Vida! | 0 |
@JetBlue now when I call it's still at the warehouse and might be going out tonight | 0 |
@americanair hi, you Cancelled Flightled our flight back to the US and now won't take our call. What are we supposed to do? | 0 |
@USAirways I want to speak with someone immediately. I am shaking with rage. I offered to hate check my bag and Derrick bussey treated me | 0 |
@united Help! My girlfriend Amy Lloyd is going to miss our flt to Zurich bc of your fault. She needs a golf cart to meet her at ORD (1) | 0 |
@SouthwestAir Awesome. Thanks! You guys rock! | 1 |
@USAirways how do I get you to stop sending me emails about my ex boyfriends account? I don't care how many points he has! He only has | 0 |
@united 8 hours Late Flightr and I'm siting on another plane waiting to leave. I think a credit is in order for this terrible service! | 0 |
@AmericanAir thanks to AA / DART for getting me home in time for work this morning DEN-DFW... didn't have to waste a vaca day @dartmedia | 1 |
@united Also your at-gate monitor showed 23 empty seats | 0 |
@JetBlue @Leopolds_IC No but my friend in the picture - Phillip Heller (JFK IFC) did and he said it was delicious! | 1 |
@JetBlue maybe have a supervisor find out why the international checkin at FTL hasn't moved in 20 minutes yet employees picked up 100 pizza | 0 |
@VirginAmerica thanks for taking care of @SuuperG on her flight!! #rockstars #travel | 1 |
@SouthwestAir horrible flight! | 0 |
@united once again my bag is lost when I travel united!!!! Please do something | 0 |
@SouthwestAir props to your LAS employees working C11 gate. Because of them I am not opposed to flying through or to LAS in the future! 👏👏👏 | 1 |
@united Conference begins in 3 hours. Up all night due to delays and still waiting to talk to someone about lost luggage. | 0 |
@AmericanAir I would like to be reimbursed for my shuttle from Denver after #1080 diversion 6+ hours sitting in plane and mech problems | 0 |
@USAirways nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay. | 0 |
@USAirways how do I change flights . 3 hours is crazy please help | 0 |
@USAirways Thanks but when I asked for a change with no cost for you the only desition was nade by computer. Now is Late Flight | 0 |
@AmericanAir is this how you let your employees treat your loyal customers? #attackingbabymomma #crazinessintherockies | 0 |
@SouthwestAir 2 wounded vets stuck. Hv trouble with agent help. On hold and no answer on Twitter. Pls respond | 0 |
@united so you're telling me there is no number to call after being left in an airport because of a negligent pilot and staff? | 0 |
@SouthwestAir Customer Centricity is knowing people #ANAMarketers | 1 |
@JetBlue flight from DCA to BOS has no heat #OhNo #BundleUp #Leastthebeverageswillbecold | 0 |
@USAirways Oh yes, because I had loads of time running to my connecting flight after you delayed me for about 90 minutes... | 0 |
@AmericanAir while listening to a delay message on my phone, another delay message was coming in. Get your shit together! | 0 |
@united thank you. There was one here a few months ago, but none now. Weird you don't have a club in one of the busiest airports in the US. | 1 |
@united Hey so many time changes for UA 1534. We going tonight or what? MIA - EWR | 0 |
@SouthwestAir hire more customer service agents. And hour and a half is too long to hold | 0 |
@SouthwestAir now I can't board thanks. You guys moved me to standby. I've been holding this boarding pass since 7pm yesterday | 0 |
@JetBlue - In CA for the weekend to attend a training camp; thanks for sending all my gear to FL; looks like this trip is a waste #nothappy | 0 |
@VirginAmerica Are there any plans for a short haul airline in Europe? Would defiantly fly with you guys :) | 1 |
@AmericanAir My ex-boyfriend picks up my calls more than you do! #Cancelled Flightedflight #nocustomerservice #americanairlines #FAIL | 0 |
@united I send an email about my bad experience and you send back a generic response. Yet another reason why I'll never fly with you again. | 0 |
@VirginAmerica you are failing your customers because your check in process does not link to TSA pre-check. | 0 |
@AmericanAir Your rubbish at Social Media! In the air two hours Late Flight but that's better than being Cancelled Flightled! | 0 |
@united @DelonGerry ual sucks | 0 |
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