Datasets:

Student1729
/

Banking-77-Optimized

+text,label
+"I need info on activating my card?",0
+"I would like to be assisted with the activation of my card.",0
+"Show me how to activate my card",0
+"Can I get some help activating my new card?",0
+"You can activate your card in a few seconds by going to account, hitting activate, and just following the directions.",0
+"What does my daughter need to open an account?",1
+"Is my child too young to sign up?",1
+"Can I start an account for my kids?",1
+"Can I get an account for my daughter?",1
+"DO I have to be 18 to open an account?",1
+"Can I use google play as my primary app to Top up?",2
+"Can I top-up via Apple Pay?",2
+"Is it possible for me to top up with Google Pay?",2
+"Google Pay isn't working. What is wrong?",2
+"Am I able to Top Up with Apply Pay?",2
+"What ATMs use this card?",3
+"Where can I find an ATM?",3
+"Am I limited to what ATM I can use my card?",3
+"Are there specific ATM's I can use with this card?",3
+"Can I withdraw from any ATM?",3
+"I heard you have an auto-top up option, where do I find that?",4
+"What's the limit for auto top-up?",4
+"Is auto top up a provided service?",4
+"Is there a daily auto top-up limit?",4
+"Can I add money automatically to my account while traveling?",4
+"The balance has not been updated.",5
+"I made a transfer from my UK account a couple of hours ago.  Could you please make sure everything went alright.",5
+"How soon will my balance be updated to reflect my transfer?",5
+"I had transferred some money but the balance hasn't changed.",5
+"How long do I have to wait for my bank transfer to appear in my account?",5
+"What's going on with my balance? Shouldn't it be a bit higher since I deposited a cheque a day ago?",6
+"I put cash in my account, but I don't see it.",6
+"I made a deposit but it is not showing up in my balance.",6
+"After my checque or cash deposit, my balance didn't update.",6
+"When will I receive the cash payment from the check I deposited?",6
+"Why would a transfer to a beneficiary not go through?",7
+"This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.",7
+"Why am I not allowed to transfer money to my cryptocurrency exchange?",7
+"My beneficiary is unable to transact",7
+"Why would a transfer to an account not be allowed?",7
+"I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?",8
+"My transaction is on the wrong account.",8
+"I want to cancel a transaction from this morning.",8
+"Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app",8
+"I would like to cancel my previous transaction",8
+"My bank card has expired, how can I get a new physical card?",9
+"Will you send me a new card in China?",9
+"How do I get a new card sent to China?",9
+"How do I replace my card before it expires next month?",9
+"I have a card that expires in the coming month, do I have to specifically ask for the updated card?",9
+"Will my card work at all merchant locations?",10
+"Can I use my card while on vacation overseas?",10
+"What retailers accept my card?",10
+"Will this card work all over the world?",10
+"In what places can I use my card?",10
+"Where is the tracking number for the card?",11
+"Is there a tracking number for the card?",11
+"How can I periodically check the delivery of the card you sent?",11
+"What do I do if I still have not received my new card?",11
+"How long does it take to recieve my new card?",11
+"How long until the card arrives?",12
+"When will my card be delivered?",12
+"How long does it take for a card to arrive?",12
+"How long is the delivery to the US?",12
+"When can I expect to receive my card?",12
+"How do I link the new card?",13
+"Help me figure out how to link the new card.",13
+"How do I reactivate a card I thought I lost?",13
+"If I have a credit card with you how I get set up to link to it?",13
+"I found my card, am I able to put it back into the app?",13
+"What's wrong with my card? The clerk at the grocery store said it was declined.",14
+"HOW LONG THE CARD VALIDITY",14
+"I think my card is broke it's not working anymore",14
+"I cannot seem to use my card.",14
+"My card isn't working at all. What happened?",14
+"Why was I charged a fee for using my card",15
+"What are the fees imposed when I make a transaction?",15
+"Why am I charged a fee when using my debit or credit card?",15
+"What are the reasons to be charged a fee on card payments?",15
+"A fee that shouldn't be there is there after using my card!",15
+"I don't recognize a purchase that was made with my card.",16
+"why do I have an unknown payment?",16
+"I'm using the app and I noticed a payment that I didn't make.",16
+"A payment that I didn't make appears in my app.",16
+"A payment in my account was made by someone I don't know",16
+"I believe you charged me too much to exchange my money",17
+"I wasn't charged the correct exchange rate for an item I purchased.",17
+"I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.",17
+"My exchange rate was wrong for an Item I bought!",17
+"I think there has been a mistake on my exchange rate for this purchase.",17
+"My card is stuck inside the ATM, what am I supposed to do?",18
+"How can I get my card out of the stupid ATM that ate it?",18
+"I need a new card because the ATM took mine.",18
+"What do I do?  The ATM took my card!",18
+"What are the steps I should take to recover my swallowed card?",18
+"I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?",19
+"Why am I being charged for withdrawing cash but haven't in the past?",19
+"I made a transaction at an atm and was charged extra for it.",19
+"Are there charges for cash withdrawals?",19
+"Why did they take more money out then I withdrawed?",19
+"My app says I withdraw funds from my account through an ATM.",20
+"I was checking my account when I saw a $500 cash withdraw that I know I didn't do.  I have my card so I don't understand how this happened.  Please help me.",20
+"Why would the app show a withdrawal that I did not make?",20
+"Someone has a copy of my card !! I definitely still have it here but someone just made a 500£ cash withdrawal, HELP!",20
+"Can you tell me what this cash withdrawal is?",20
+"Can I change my card PIN?",21
+"Where do I need to go to change my PIN?",21
+"Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.",21
+"I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?",21
+"Do I need to go to an office to change my pin?",21
+"I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?",22
+"How do I order a replacement for stolen card?",22
+"think someone is using my card with permission",22
+"I might be paranoid, but someone may be using my card.",22
+"I think someone has hacked my card!",22
+"Why wasn't my contactless accepted at the metro?",23
+"I'm confused ass to why my contactless is not working.",23
+"The contactless payments are not working.",23
+"Are my contactless settings correct? I tried to use it today but it wasn't working.",23
+"My contactless is non-functional.",23
+"Can I get a card in the US?",24
+"Are your cards supported in the EU?",24
+"Are your cards available in the EU?",24
+"Do you have to be in the UK to get a card?",24
+"I would like to get your card in EU. Is that possible?",24
+"Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed.  I tried three times to use it and it kept being declined.  I was very embarrassed standing there trying to buy my groceries.",25
+"Why do you keep declining my payment?I tried several times with this card and it is just not working.",25
+"My card payment didn't go through.",25
+"I tried to used my card in a shop and the transaction was declined.",25
+"my card was refused, why?",25
+"Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?",26
+"I tried to withdraw cash and got declined, why is that?",26
+"My ATM withdrawal was declined.",26
+"I cannot withdraw money from the ATM",26
+"why wouldnt the atm give me money",26
+"My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?",27
+"I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.",27
+"I got a declining message during a transfer? please tell me why",27
+"I can't seem to figure out why my transfers are getting declined.",27
+"I had everything lined up to make a transfer, and then it rejected it.",27
+"I didn't set up the direct debit I have",28
+"I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?",28
+"My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable.",28
+"Is there a strict timeline regarding disputing transactions made on my account? I just noticed a fraudulent charge on a statement from a couple months ago.",28
+"what is the word?",28
+"What are the guidelines for the disposable cards?",29
+"Are there any limits if I use these virtual cards?",29
+"i tried using a virtual card for a hotel but it didn't work, why not",29
+"What is the maximum number of transactions I can do with a disposable card?",29
+"What is the limits on the number of disposable cards I can have?",29
+"How would I change my details?",30
+"How can I change my name in my profile?",30
+"I need to update my phone number.",30
+"How do I modify my account details?",30
+"I need to update my address.",30
+"If I exchange currencies on a frequent basis can I receive a discount?",31
+"Are there any extras for exchanging currency?",31
+"Currency exchanges have any extra fees?",31
+"How much will I be charged for exchanging foreign currency",31
+"What do you charge for an exchange fee?",31
+"What is the exchange rate for EUR?",32
+"How much are the rates of exchange?",32
+"What factors effect the exchange rate?",32
+"i need to know about exchange rates",32
+"Does this app have the same exchange rate as third parties?",32
+"I'm having difficulties changing AUD for GBP. How do I do this?",33
+"Does this app exchange currencies?",33
+"Is it possible to change from AUD to GBP?",33
+"How can I exchange AUD for GBP?",33
+"What if I need to use GBP instead of USD?",33
+"Why was I charged an extra pound?",34
+"Why is there an extra pound charge that is pending?",34
+"There's an extra fee on my statement, why is that?",34
+"I see a charge of 1L I do not recognize on my statement",34
+"I have no idea why there is a dollar that has been charged to my account.",34
+"So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?",35
+"How can I find out why my transfer didn't go through?",35
+"Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer?",35
+"The transfer keeps failing - I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, I have no idea why",35
+"Why does my transfer keep failing? I've tried 5 times and they all failed.",35
+"Tell me the currencies that you support.",36
+"What are the currency types that I can keep money in.",36
+"Are you okay with exchanges to EUR?",36
+"Do you provide currency exchange to Euros?",36
+"Can you tell me the names of the fiat currencies that I can use at your institution?",36
+"Do I need a disposable card?",37
+"Where do I order a disposable virtual card?",37
+"Please explain how disposable virtual card work.",37
+"Tell me more about getting a virtual disposable card.",37
+"How do I get a disposable virtual card as well?",37
+"Show me where I can see the PIN?",38
+"can i go into my app to find my pin",38
+"Tell me about the card PIN?",38
+"Is the PIN sent in another message?",38
+"I have a question regarding the PIN of the card?",38
+"Can I order another card?",39
+"What should I do if I want to get another card for someone in my family?",39
+"Am I gonna be charged for sending out more cards?",39
+"I need more physical cards than I have right now!",39
+"Do you charge extra for duplicate cards?",39
+"Where's my virtual card",40
+"Where can I sign up for a virtual card?",40
+"i need a virtual card",40
+"I'd like more info on getting a virtual card.",40
+"my virtual card has not came yet!",40
+"I think my card is lost.  What do I do?",41
+"My card has been stolen what do I do?",41
+"My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?",41
+"Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.",41
+"Someone took my card without my permission.",41
+"phone is at a hotel, can i still use app",42
+"What should I do if my smart phone is lost or stolen?",42
+"I can not find my phone or it has been stolen.",42
+"I think I lost my phone.  Is there a way to prevent anyone from getting into my account on it?",42
+"I cannot find my phone, what should I do?",42
+"Can I get a card in person?",43
+"How do i receive a physical card?",43
+"What do I need to do in order to get a new card?",43
+"How can receive a physical card",43
+"Is a physical card also available",43
+"How do I change my passcode?",44
+"My password doesn't work.",44
+"I don't know the code for the app.",44
+"How do I get the passcode reset?",44
+"My passcode is not being accepted",44
+"Is there a problem that makes my payments show pending?",45
+"How long will my payment be pending?",45
+"I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will process.",45
+"Card payment still pending.",45
+"What does a 'pending payment' mean?",45
+"How long will it take for my cash withdrawal to stop pending",46
+"In my account I noticed my ATM withdrawal is still pending",46
+"Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working.  I didn't actually receive the money, but I just checked and it says that the transaction is still pending.  Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?",46
+"I am not seeing recent cash withdrawal on my account.",46
+"My last ATM request did not go through due to a declined card. Please cancel the request on my account.",46
+"What is taking so long with my top up?",47
+"I topped up last night but don't have any funds, why not?",47
+"When will my top up go through?",47
+"How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?",47
+"My top up did not go through yet.",47
+"When will the transaction post to my account?",48
+"I have a transfer waiting.",48
+"how long will it take for my transfer to stop pending",48
+"why have I got a pending transfer? I'm confused!!",48
+"How long do I wait for a transfer to take?",48
+"My PIN number was incorrect, and I can't access it.",49
+"Please help me unblock my pin which I put the wrong one too many times.",49
+"My account is locked because I used the wrong pin too many times.  Please help.p",49
+"I am locked out from entering my pin.",49
+"I cannot use my PIN.",49
+"Is it possible for a friend to personally send me a payment?",50
+"My friend would like to send me money. What are the options available to them?",50
+"Can I have a friend send money directly to me?",50
+"Can I transfer my payroll to the bank?",50
+"Can I receive my salary with this in another currency?",50
+"my refund has not hit my account yet",51
+"My refund isn't showing up",51
+"When can I expect my refund?",51
+"Three months ago I bought a new house for my cat, fluffy.  Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week.  They said they have sent a refund but it's not there, can you tell me where it is?",51
+"Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?",51
+"I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.",52
+"Where do I go for a refund?",52
+"I would like to cancel my previous purchase.",52
+"Is it possible to have an item refunded?",52
+"Please tell me how to get a refund for something I bought.",52
+"The money is still in my account even though I already paid -- I don't understand what happened.",53
+"I did a payment but it was reverted by the app",53
+"My payment did not go through because the app reverted it",53
+"I dont know what happened, but my payment was cancelled",53
+"Why has my money been returned back to my card.",53
+"Can I use any card and currency?",54
+"I have a second credit card from the US. Will you take it?",54
+"What types of cards and money do you accept?",54
+"can i top up from a usa credit card",54
+"can i use my mastercard to add money to my account",54
+"please delete account",55
+"I wish to remove my account.",55
+"I want to get rid of the account, and delete personal information .",55
+"I need to close my account as soon as possible.",55
+"Please delete my account and personal information.",55
+"are SWIFT transfers an option?",56
+"Will I be charged for a top off transfer?",56
+"Will I be charged for receiving money?",56
+"What is the charge to make a transfer",56
+"How much will it cost me for a SEPA transfer?",56
+"how much do you charge to top up US cards?",57
+"Is there a top-up fee if you add money in USD?",57
+"how much does it cost to add money to my card",57
+"What is the Top up rate charge for using a card in the US?",57
+"I need to know what charges I will incur for using a European card for top up.",57
+"Do you accept cheques for top-up?",58
+"can i deposit a check here?",58
+"Will I be able to top up by cheque?",58
+"What is not accepted in order for me to top up my account?",58
+"Where can I find top up by cash deposit?",58
+"I have been trying unsuccessfully to top-up my card.  Is the system down or not working properly?",59
+"Why did my top-up not work?",59
+"My credit card was just denied for top up! Can you tell me why this happened and what's going on?",59
+"I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives",59
+"The top up failed",59
+"Can I top-up any amount I wish on any given day?",60
+"What is the maximum I can top up?",60
+"Is there a maximum for top-ups?",60
+"Is there a limit to how much I can top up?",60
+"What's my limit for topping up?",60
+"It looks like my top-up was cancelled",61
+"My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?",61
+"How does my top-up got cancelled?",61
+"When I top-up, the app reverts it.",61
+"I have a reverted top up I made and wanted to know why it didn't go through.",61
+"I was attempting to top up with my card but the money has vanished!",62
+"What steps do I do to transfer money using my credit card?",62
+"My wallet doesn't show my recent top up.",62
+"Can I add other people to my account, so they can top up?",62
+"I want to transfer money using my credit card.",62
+"Why does the same transaction appear multiple times?",63
+"My account seems a bit off and getting weird charges.",63
+"You charged me more than once for the same transaction!",63
+"A transaction posted twice to my account.",63
+"I got charged two times for a transaction",63
+"I use my card internationally to manage payments and I just noticed that you are adding additional fees.  Why?  I am a good customer and this has me thinking about leaving.",64
+"Why was I charged a fee to transfer money?",64
+"I transferred some money recently and saw a fee on my account, what's that for?",64
+"I noticed that there was an extra charge fee on my account. Could You explain to me why?",64
+"How come I can see an extra charge for my transfer?",64
+"How can I transfer some money into a foreign account?",65
+"I want to transfer a sum of money from another bank account I have into this one",65
+"How can I transfer money to this account from another bank?",65
+"How does it work when I transfer money into my account?",65
+"I need money put into this account from another one.",65
+"I'm getting concerned here.  I sent a friend some money and she isn't seeing it.  What's going on?",66
+"I'm still expecting the transaction to be finished",66
+"I sent some money and the account hasn't recived the transfer I made.",66
+"My transfer isn't in",66
+"When will the transaction be done?",66
+"I have a transfer from the US, How long is the wait?",67
+"When can I expect my transfer to reach my account?",67
+"Money transfer help? How long?",67
+"Estimated time arrival for transfers?",67
+"I need to transfer something ASAP from China, how long will it take to post to my account?",67
+"I am not able to prove my identity",68
+"The app does not know it is me.",68
+"I am having some difficulty verifying my id.",68
+"Unsure how to provide my identity.",68
+"Problem verifying my account",68
+"Can I verify my identity?",69
+"Can you tell me what i need for the identity check?",69
+"What documents do I need to validate my identity?",69
+"What forms of ID work for verification?",69
+"What documents do I need to get together to verify my identity?",69
+"How can I tell the source for my available funds?",70
+"How do I know where my money comes from?",70
+"Can you tell me how to tell where my funds come from?",70
+"Is there a way to view the history on where my funds came from?",70
+"How can I find out the source of my available cash?",70
+"How do I verify my top up?",71
+"Why do i have to verify my top-up card?",71
+"Why does a top- up need to be verify?",71
+"is there a reason i need to verify top up",71
+"For what reason must I authenticate the top up?",71
+"My throwaway virtual card won't work",72
+"My disposable virtual card isn't working.",72
+"My virtual car is not working.",72
+"What do I have to do to get the virtual card to work?",72
+"My disposable virtual card was rejected.",72
+"may I have a Visa and a Mastercard from you.",73
+"I want to get a Visa",73
+"How can I get a Visa and Mastercard?",73
+"Can I choose between Mastercard and Visa?",73
+"Is it possible to obtain both a Visa and a Mastercard from you?",73
+"Is getting my identity verified required before I can use my account?",74
+"How to verify my identity",74
+"What is the first step I need to make for being able to access my account?",74
+"Why do you need me to verify who I am?",74
+"My Identity verification hasn't passed yet is it possible to use my account?",74
+"I tried to withdraw $100, all it gave me was $20.",75
+"What happens if the ATM doesn't give the right amount of money?",75
+"I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!",75
+"The cash I asked for still hasn't been received",75
+"How can I request cash back? The ATM just gave me a different amount than what I've been charged though...",75
+"How do you figure out the exchange rate? Can you explain why I got less money than expected?",76
+"The rate applied to my foreign currency at an ATM was incorrect.",76
+"I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction.",76
+"The wrong exchange rate was used for my cash withdrawal",76
+"what is the correct exchange rate for getting cash",76