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Oracle Cloud Using the Oracle CX Sales and B2B Service Adapter with Oracle Integration Generation 2 E85494-47 October 2024 Oracle Cloud Using the Oracle CX Sales and B2B Service Adapter with Oracle Integration Generation 2, E85494-47 Copyright 2017, 2024, Oracle and/or its affiliates.Primary Author: Oracle Corporation... |
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Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle.Contents Preface Audience v Documentation Accessibility v Diversity and... |
1-5 Oracle CX Sales and B2B Service Adapter Use Cases 1-5 Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration 1-6 2 Create an Oracle CX Sales and B2B Service Adapter Connection Prerequisites for Creating a Connection 2-1 Subscribe to the Oracle CX Sales and B2B Service 2-1... |
Note: The use of this adapter may differ depending on the features you have, or whether your instance was provisioned using Standard or Enterprise edition.These differences are noted throughout this guide.Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Audience This gu... |
These differences are noted throughout this guide.Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Audience This guide is intended for developers who want to use this adapter in integrations in Oracle Integration.Documentation Accessibility For information about Oracle'... |
Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Audience This guide is intended for developers who want to use this adapter in integrations in Oracle Integration.Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Ac... |
Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc .Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Su... |
Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support.For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.Diversity and Inclusi... |
For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.Diversity and Inclusion Oracle is fully committed to diversity and inclusion.Oracle respects and values having a diverse workforce that increases thoug... |
ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.Diversity and Inclusion Oracle is fully committed to diversity and inclusion.Oracle respects and values having a diverse workforce that increases thought leadership and innovation.As part of our initiative to buil... |
Diversity and Inclusion Oracle is fully committed to diversity and inclusion.Oracle respects and values having a diverse workforce that increases thought leadership and innovation.As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and partners, we are working t... |
Oracle respects and values having a diverse workforce that increases thought leadership and innovation.As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and partners, we are working to remove insensitive terms from our products and documentation.We are also vm... |
As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and partners, we are working to remove insensitive terms from our products and documentation.We are also vmindful of the necessity to maintain compatibility with our customers' existing technologies and the nee... |
We are also vmindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve.Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and exte... |
Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.Related Resources See these Oracle resources: Oracle Cloud http://cloud.oracle.com Using Integrations in Oracle Integration Generation 2 Using the Oracle Mapper with Oracle Integration G... |
Related Resources See these Oracle resources: Oracle Cloud http://cloud.oracle.com Using Integrations in Oracle Integration Generation 2 Using the Oracle Mapper with Oracle Integration Generation 2 Conventions The following text conventions are used in this document: Convention Meaning boldface Boldface type indicates ... |
italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.Preface vi1 Understand the Oracle CX Sales and B2B Service A... |
monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.Preface vi1 Understand the Oracle CX Sales and B2B Service Adapter Review the following conceptual topics to learn about the Oracle CX Sales and B2B Service Adapter and how to ... |
A typical workflow of adapter and integration tasks is also provided.Topics: Oracle CX Sales and B2B Service Adapter Capabilities Oracle CX Sales and B2B Service Adapter Restrictions What Application Version Is Supported?Oracle CX Sales and B2B Service Adapter Use Cases Workflow to Create and Add an Oracle CX Sales and... |
Topics: Oracle CX Sales and B2B Service Adapter Capabilities Oracle CX Sales and B2B Service Adapter Restrictions What Application Version Is Supported?Oracle CX Sales and B2B Service Adapter Use Cases Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration Oracle CX Sales and... |
Oracle CX Sales and B2B Service Adapter Use Cases Workflow to Create and Add an Oracle CX Sales and B2B Service Adapter Connection to an Integration Oracle CX Sales and B2B Service Adapter Capabilities The Oracle CX Sales and B2B Service Adapter enables modern selling with tools that are easy to deploy and use, complet... |
The Oracle CX Sales and B2B Service (formerly called Oracle Engagement Cloud) includes a set of features for creating and tracking sales campaigns, developing leads into business opportunities, and pursuing opportunities to generate revenue.Sales accounts, leads, and opportunities can be automatically assigned to terri... |
Sales accounts, leads, and opportunities can be automatically assigned to territories and sales teams.Note: Oracle Engagement Cloud is now known as Oracle CX Sales and B2B Service.Use the Oracle CX Sales and B2B Service Adapter to create an integration with Oracle CX Sales and B2B Service.Ensure that you have reviewed ... |
Note: Oracle Engagement Cloud is now known as Oracle CX Sales and B2B Service.Use the Oracle CX Sales and B2B Service Adapter to create an integration with Oracle CX Sales and B2B Service.Ensure that you have reviewed the Oracle HCM Cloud Adapter Capabilities for supported SOAP services in Oracle HCM Cloud.The Oracle C... |
Use the Oracle CX Sales and B2B Service Adapter to create an integration with Oracle CX Sales and B2B Service.Ensure that you have reviewed the Oracle HCM Cloud Adapter Capabilities for supported SOAP services in Oracle HCM Cloud.The Oracle CX Sales and B2B Service Adapter enables you to create an integration with an O... |
Ensure that you have reviewed the Oracle HCM Cloud Adapter Capabilities for supported SOAP services in Oracle HCM Cloud.The Oracle CX Sales and B2B Service Adapter enables you to create an integration with an Oracle CX Sales and B2B Service application.Oracle CX Sales and B2B Service Adapter enables customers to easily... |
The Oracle CX Sales and B2B Service Adapter enables you to create an integration with an Oracle CX Sales and B2B Service application.Oracle CX Sales and B2B Service Adapter enables customers to easily integrate their on- premises or SaaS applications with the Oracle CX Sales and B2B Service without having to know the s... |
Oracle CX Sales and B2B Service Adapter enables customers to easily integrate their on- premises or SaaS applications with the Oracle CX Sales and B2B Service without having to know the specific details involved in the integration.The Oracle CX Sales and B2B Service Adapter provides the following capabilities: A WSDL t... |
The Oracle CX Sales and B2B Service Adapter provides the following capabilities: A WSDL that defines strongly-typed message structures (request and response types) for the selected objects and the name of operations.It provides a simplified user experience 1-1for creating data mappings and accessing Oracle CX Sales and... |
It provides a simplified user experience 1-1for creating data mappings and accessing Oracle CX Sales and B2B Service-related business objects/resources-specific elements through other Oracle Integration activities at design time while constructing integrations with Oracle Fusion Application services.Provides declarativ... |
Provides declarative support for subscribing to business events raised by various modules in the Oracle CX Sales and B2B Service and Oracle Supply Chain Cloud.See Supported Business Events .Simplified connection creation: Automatically identifies the required service catalog service WSDL, optional event catalog URL, an... |
See Supported Business Events .Simplified connection creation: Automatically identifies the required service catalog service WSDL, optional event catalog URL, and optional interface catalog URL to use based on the Oracle CX Sales and B2B Service host name you specify when creating a new connection on the Connections pa... |
Simplified connection creation: Automatically identifies the required service catalog service WSDL, optional event catalog URL, and optional interface catalog URL to use based on the Oracle CX Sales and B2B Service host name you specify when creating a new connection on the Connections page.Generates automatic mapping ... |
Generates automatic mapping to the exposed business object, event, or Oracle Fusion Applications REST API resource that you select during adapter configuration: Business object: Represents a self-contained business document that can be acted upon by the integration.An integration can send requests to create a new recor... |
An integration can send requests to create a new record for that business object.They can send a request either to update or delete an existing record for a business object.Integrations can also send requests to retrieve information about one or more records representing that business object.Event: Represents an event ... |
They can send a request either to update or delete an existing record for a business object.Integrations can also send requests to retrieve information about one or more records representing that business object.Event: Represents an event document to which you subscribe.The event is raised by the Oracle CX Sales and B2... |
Integrations can also send requests to retrieve information about one or more records representing that business object.Event: Represents an event document to which you subscribe.The event is raised by the Oracle CX Sales and B2B Service application.See Supported Business Events .You can also create custom business eve... |
Event: Represents an event document to which you subscribe.The event is raised by the Oracle CX Sales and B2B Service application.See Supported Business Events .You can also create custom business events in the Oracle CX Sales and B2B Service that can be published and subscribed to with the Oracle CX Sales and B2B Serv... |
The event is raised by the Oracle CX Sales and B2B Service application.See Supported Business Events .You can also create custom business events in the Oracle CX Sales and B2B Service that can be published and subscribed to with the Oracle CX Sales and B2B Service Adapter.See Enable Event Subscriptions in the Oracle CX... |
See Supported Business Events .You can also create custom business events in the Oracle CX Sales and B2B Service that can be published and subscribed to with the Oracle CX Sales and B2B Service Adapter.See Enable Event Subscriptions in the Oracle CX Sales and B2B Service .Business (REST) API: Represents an Oracle Fusio... |
You can also create custom business events in the Oracle CX Sales and B2B Service that can be published and subscribed to with the Oracle CX Sales and B2B Service Adapter.See Enable Event Subscriptions in the Oracle CX Sales and B2B Service .Business (REST) API: Represents an Oracle Fusion Applications REST API resourc... |
See Enable Event Subscriptions in the Oracle CX Sales and B2B Service .Business (REST) API: Represents an Oracle Fusion Applications REST API resource.You can select parent business resources and their corresponding child business resources on the Operations page in the Adapter Endpoint Configuration Wizard.Support is ... |
Business (REST) API: Represents an Oracle Fusion Applications REST API resource.You can select parent business resources and their corresponding child business resources on the Operations page in the Adapter Endpoint Configuration Wizard.Support is provided in the invoke (outbound) direction.If you select a top-level r... |
You can select parent business resources and their corresponding child business resources on the Operations page in the Adapter Endpoint Configuration Wizard.Support is provided in the invoke (outbound) direction.If you select a top-level resource on the Operations page, you can also select sub-resources on the Sub- Re... |
Support is provided in the invoke (outbound) direction.If you select a top-level resource on the Operations page, you can also select sub-resources on the Sub- Resources page.See Invoke Child Resources Page .Note: The Oracle CX Sales and B2B Service Adapter currently pulls in all resources exposed by the interface cata... |
If you select a top-level resource on the Operations page, you can also select sub-resources on the Sub- Resources page.See Invoke Child Resources Page .Note: The Oracle CX Sales and B2B Service Adapter currently pulls in all resources exposed by the interface catalog and displays them for selection.See Resource Types ... |
See Invoke Child Resources Page .Note: The Oracle CX Sales and B2B Service Adapter currently pulls in all resources exposed by the interface catalog and displays them for selection.See Resource Types in REST API for CX Sales and B2B Service .Enables you to view annotations on Oracle CX Sales and B2B Service Adapter ele... |
Note: The Oracle CX Sales and B2B Service Adapter currently pulls in all resources exposed by the interface catalog and displays them for selection.See Resource Types in REST API for CX Sales and B2B Service .Enables you to view annotations on Oracle CX Sales and B2B Service Adapter elements in the mapper.See About Map... |
See Resource Types in REST API for CX Sales and B2B Service .Enables you to view annotations on Oracle CX Sales and B2B Service Adapter elements in the mapper.See About Mappings in Using the Oracle Mapper with Oracle Integration Generation 2 .Dynamically invokes a REST endpoint/URL at runtime without requiring you to c... |
Enables you to view annotations on Oracle CX Sales and B2B Service Adapter elements in the mapper.See About Mappings in Using the Oracle Mapper with Oracle Integration Generation 2 .Dynamically invokes a REST endpoint/URL at runtime without requiring you to configure any extra invoke connection or REST outbound details... |
See About Mappings in Using the Oracle Mapper with Oracle Integration Generation 2 .Dynamically invokes a REST endpoint/URL at runtime without requiring you to configure any extra invoke connection or REST outbound details.See Invoke an Endpoint Dynamically .Automatically handles security policy details required to con... |
Dynamically invokes a REST endpoint/URL at runtime without requiring you to configure any extra invoke connection or REST outbound details.See Invoke an Endpoint Dynamically .Automatically handles security policy details required to connect to the Oracle CX Sales and B2B Service application.Supports the following secur... |
See Invoke an Endpoint Dynamically .Automatically handles security policy details required to connect to the Oracle CX Sales and B2B Service application.Supports the following security policies for selection during Oracle CX Sales and B2B Service Adapter connection configuration: Username Password Token OAuth Authoriza... |
Automatically handles security policy details required to connect to the Oracle CX Sales and B2B Service application.Supports the following security policies for selection during Oracle CX Sales and B2B Service Adapter connection configuration: Username Password Token OAuth Authorization Code Credentials Provides stand... |
Supports the following security policies for selection during Oracle CX Sales and B2B Service Adapter connection configuration: Username Password Token OAuth Authorization Code Credentials Provides standard error handling capabilities.Chapter 1 Oracle CX Sales and B2B Service Adapter Capabilities 1-2Enables you to map ... |
Supports the token-based authentication scheme for business and FBDI event messages originating from Oracle Fusion Applications.Oracle CX Sales and B2B Service Adapter token-based authentication uses time-sensitive session tokens generated using strong encryption on the Oracle Fusion Applications event handler and pass... |
Oracle CX Sales and B2B Service Adapter token-based authentication uses time-sensitive session tokens generated using strong encryption on the Oracle Fusion Applications event handler and passed to Oracle Integration.The session token is validated by Oracle Integration against the Oracle CX Sales and B2B Service applic... |
The session token is validated by Oracle Integration against the Oracle CX Sales and B2B Service application sender and added to local cache.Tokens are never persisted on Oracle Fusion Applications or Oracle Integration.Token-based authentication provides the following benefits: The token refreshes automatically.You do... |
Tokens are never persisted on Oracle Fusion Applications or Oracle Integration.Token-based authentication provides the following benefits: The token refreshes automatically.You dont have to worry about expiration.It's difficult to compromise because tokens are self-generated.No additional settings are required.Support ... |
Token-based authentication provides the following benefits: The token refreshes automatically.You dont have to worry about expiration.It's difficult to compromise because tokens are self-generated.No additional settings are required.Support for Calling Integrations with Concrete Values of Custom Objects from the Groovy... |
You dont have to worry about expiration.It's difficult to compromise because tokens are self-generated.No additional settings are required.Support for Calling Integrations with Concrete Values of Custom Objects from the Groovy Script Editor The Oracle CX Sales and B2B Service Adapter inbound endpoint WSDL interface sup... |
It's difficult to compromise because tokens are self-generated.No additional settings are required.Support for Calling Integrations with Concrete Values of Custom Objects from the Groovy Script Editor The Oracle CX Sales and B2B Service Adapter inbound endpoint WSDL interface supports the use of concrete values for cus... |
No additional settings are required.Support for Calling Integrations with Concrete Values of Custom Objects from the Groovy Script Editor The Oracle CX Sales and B2B Service Adapter inbound endpoint WSDL interface supports the use of concrete values for custom business objects in the WSDL in place of xsd:anyType parame... |
Support for Calling Integrations with Concrete Values of Custom Objects from the Groovy Script Editor The Oracle CX Sales and B2B Service Adapter inbound endpoint WSDL interface supports the use of concrete values for custom business objects in the WSDL in place of xsd:anyType parameters.This feature enables you to use... |
This feature enables you to use the groovy script editor to create scripts to invoke integrations.The groovy script editor is unable to recognize xsd:anyType parameters.See Integrate Groovy Scripts .Supported Business Events You can subscribe to the following business events when configuring the Oracle CX Sales and B2B... |
The groovy script editor is unable to recognize xsd:anyType parameters.See Integrate Groovy Scripts .Supported Business Events You can subscribe to the following business events when configuring the Oracle CX Sales and B2B Service Adapter as a trigger (inbound) connection in the Adapter Endpoint Configuration Wizard.Th... |
See Integrate Groovy Scripts .Supported Business Events You can subscribe to the following business events when configuring the Oracle CX Sales and B2B Service Adapter as a trigger (inbound) connection in the Adapter Endpoint Configuration Wizard.The business events in the Oracle CX Sales and B2B Service also handle al... |
Supported Business Events You can subscribe to the following business events when configuring the Oracle CX Sales and B2B Service Adapter as a trigger (inbound) connection in the Adapter Endpoint Configuration Wizard.The business events in the Oracle CX Sales and B2B Service also handle all child events.For example, if... |
The business events in the Oracle CX Sales and B2B Service also handle all child events.For example, if an Opportunity is created first, it raises an Opportunity Created event and next a revenue line item is added to that Opportunity the next day.The event is then an Opportunity Updated event, but the final payload inc... |
For example, if an Opportunity is created first, it raises an Opportunity Created event and next a revenue line item is added to that Opportunity the next day.The event is then an Opportunity Updated event, but the final payload includes the revenue line item.That is, specific child events are not created for the child... |
The event is then an Opportunity Updated event, but the final payload includes the revenue line item.That is, specific child events are not created for the child objects that have a relationship to the parent object.Business Event Available with Release Account Created Event 10 and later Account Updated Event 10 and la... |
That is, specific child events are not created for the child objects that have a relationship to the parent object.Business Event Available with Release Account Created Event 10 and later Account Updated Event 10 and later Account Deleted Event 10 and later Activity Created Event 13 Activity Updated Event 13 Activity D... |
Business Event Available with Release Account Created Event 10 and later Account Updated Event 10 and later Account Deleted Event 10 and later Activity Created Event 13 Activity Updated Event 13 Activity Deleted Event 13 Activity Note Created Event 13 Activity Note Updated Event 13 Activity Note Deleted Event 13 Asset ... |
Oracle Fusion Applications allows clients to access the public event catalog using the HTTP basic authentication scheme.When the client is not allowed to communicate with the catalog using this scheme, they receive the following error: Server redirected too many times (20) .This occurs while testing the Oracle Cloud co... |
When the client is not allowed to communicate with the catalog using this scheme, they receive the following error: Server redirected too many times (20) .This occurs while testing the Oracle Cloud connection.You must file a service request with Oracle Fusion Applications to resolve this issue.Note: There are overall s... |
This occurs while testing the Oracle Cloud connection.You must file a service request with Oracle Fusion Applications to resolve this issue.Note: There are overall service limits with Oracle Integration.A service limit is the quota or allowance set on a resource.See Service Limits.What Application Version Is Supported?... |
You must file a service request with Oracle Fusion Applications to resolve this issue.Note: There are overall service limits with Oracle Integration.A service limit is the quota or allowance set on a resource.See Service Limits.What Application Version Is Supported?For information about which application version is sup... |
Note: There are overall service limits with Oracle Integration.A service limit is the quota or allowance set on a resource.See Service Limits.What Application Version Is Supported?For information about which application version is supported by this adapter, see the Connectivity Certification Matrix.See Connectivity Cer... |
A service limit is the quota or allowance set on a resource.See Service Limits.What Application Version Is Supported?For information about which application version is supported by this adapter, see the Connectivity Certification Matrix.See Connectivity Certification Matrix .Oracle CX Sales and B2B Service Adapter Use ... |
See Service Limits.What Application Version Is Supported?For information about which application version is supported by this adapter, see the Connectivity Certification Matrix.See Connectivity Certification Matrix .Oracle CX Sales and B2B Service Adapter Use Cases Common use cases for the Oracle CX Sales and B2B Servi... |
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