diff --git "a/test.csv" "b/test.csv" new file mode 100644--- /dev/null +++ "b/test.csv" @@ -0,0 +1,9202 @@ +ID,Resume_str,Resume_html,Category +55746506," FITNESS TRAINER Professional Summary Articulate Certified Personal Trainer driven to succeed. Strategic planning and client relationship management expert. Looking to advance my career here at Planet Fitness and take my member oriented approach to a reach a much larger scale of members. Core Qualifications Very broad background in Fitness Industry. Graduated in the top 10% in my graduating class. 15+ years motivating people as a coach getting people to perform at a high level. Diverse background with coaching/fitness/sales. Expert communicator to help drive success and motivate. CPR/First Aid Certified. ASFA Certified Fitness Trainer. 10+ years of doing public speaking engagements in the sport of softball to prospective coaches. Experience Fitness Trainer August 2014 to Current Company Name － City , State Taught and implemented all classes in the PE@PF schedule. Made great relationships with members and gave them +1%. Designed specific workouts for each member and made myself available to make the members feel special about what they are doing. Added to the biggest loser class to make it more effective and enjoyable to our members. Taught over 40+ classes per week. Assistant Softball Coach/Recruiting Coordinator January 2013 to Current Company Name － City , State Plan, organize, and conduct practice sessions. Plan and direct physical conditioning programs that will enable athletes to achieve maximum performance. Identify and recruit potential student athletes by attending games, sending recruitment letters, and meeting and conducting tours with potential recruits on campus. Ability to use FrontRush application daily to monitor our recruiting database and maintain relationships with potential student-athletes. Coached 2013 NAC Rookie of the Year and on staff that won 2013 Coach of the Year Honors. Assistant Softball Coach/Strength and Conditioning Coach September 2012 to August 2013 Company Name － City , State Aided in finding colleges for all fourteen members of team ranging from Division I to Division III. Built strong networking relationships with college coaches at each level and was able to travel across the country during this time to hone my skills. Serve as tournament host including scheduling of games, staff, outside vendors. Golf Department Manager/Senior Sales January 2011 to December 2012 Company Name － City , State Sold or arranged for delivery, insurance, financing, or service contracts for merchandise. Placed special orders or call other stores to find desired items. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires. Increased sales in golf department 30% in year one and 20% in year two. Practiced customer service in high volume, busy environment. Athletic Department Assistant/Game Day Manager/Fitness Center Coordinator September 2006 to August 2010 Company Name － City , State Scheduled all athletic facility requests for athletic department as well as outside interests. Scheduled usage of, and maintained athletic department vehicles for use by athletic department as well as other school departments. Processed athletic department purchase orders / managed orders received within athletic department. Participated in faculty and college committee activities. Represented institution at community and campus events, in meetings with other institution personnel, and during accreditation processes. Managed all equipment for all six varsity sports and all of our intramural programs. Acted as site manager for soccer, basketball, and softball events on campus. Also managed field maintenance of all athletic facilities on campus which included soccer and softball field along with our college gymnasium. Scheduled student-workers for to ensure fitness center was up to date. Also made recommendations for new equipment and made sure that the equipment was maintained and up to date. Assistant Softball Coach January 2004 to August 2011 Company Name － City , State Member of 2005 NFCA/Speedline National Coaching Staff of the Year. Won 2005 and 2006 conference championships. Had a winning season in all but one season including a program best 31 wins in 2010. Qualified for post season play each season and was region runner-up in 2005. Coached seven NFCA/NJCAA All-Americans and nine Academic All-Americans. Education B.A : Sport and Recreation Management , May 2014 New England College － City , State GPA: Graduated Magna Cum Laude. Sport and Recreation Management Graduated Magna Cum Laude . A.A : Liberal Arts , May 2005 SUSSEX COUNTY COMMUNITY COLLEGE － City , State Liberal Arts Work History Company Name Company Name Skills Academic, Coach, Coaching, contracts, customer service, database, delivery, financing, insurance, letters, meetings, NAC, networking, personnel, policies, processes, recruiting, recruitment, sales, scheduling ","
FITNESS TRAINER
Professional Summary

Articulate Certified Personal Trainer driven to succeed. Strategic planning and client relationship management expert. Looking to advance my career here at Planet Fitness and take my member oriented approach to a reach a much larger scale of members.

Core Qualifications
  • Very broad background in Fitness Industry.
  • Graduated in the top 10% in my graduating class.
  • 15+ years motivating people as a coach getting people to perform at a high level.
  • Diverse background with coaching/fitness/sales.
  • Expert communicator to help drive success and motivate.
  • CPR/First Aid Certified.
  • ASFA Certified Fitness Trainer.
  • 10+ years of doing public speaking engagements in the sport of softball to prospective coaches.
Experience
Fitness Trainer
August 2014 to Current Company Name － City , State
  • Taught and implemented all classes in the PE@PF schedule.
  • Made great relationships with members and gave them +1%.
  • Designed specific workouts for each member and made myself available to make the members feel special about what they are doing.
  • Added to the biggest loser class to make it more effective and enjoyable to our members.
  • Taught over 40+ classes per week.
Assistant Softball Coach/Recruiting Coordinator
January 2013 to Current Company Name － City , State
  • Plan, organize, and conduct practice sessions.
  • Plan and direct physical conditioning programs that will enable athletes to achieve maximum performance.
  • Identify and recruit potential student athletes by attending games, sending recruitment letters, and meeting and conducting tours with potential recruits on campus.
  • Ability to use FrontRush application daily to monitor our recruiting database and maintain relationships with potential student-athletes.
  • Coached 2013 NAC Rookie of the Year and on staff that won 2013 Coach of the Year Honors.
Assistant Softball Coach/Strength and Conditioning Coach
September 2012 to August 2013 Company Name － City , State
  • Aided in finding colleges for all fourteen members of team ranging from Division I to Division III.
  • Built strong networking relationships with college coaches at each level and was able to travel across the country during this time to hone my skills.
  • Serve as tournament host including scheduling of games, staff, outside vendors.
Golf Department Manager/Senior Sales
January 2011 to December 2012 Company Name － City , State
  • Sold or arranged for delivery, insurance, financing, or service contracts for merchandise.
  • Placed special orders or call other stores to find desired items.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.
  • Increased sales in golf department 30% in year one and 20% in year two.
  • Practiced customer service in high volume, busy environment.
Athletic Department Assistant/Game Day Manager/Fitness Center Coordinator
September 2006 to August 2010 Company Name － City , State
  • Scheduled all athletic facility requests for athletic department as well as outside interests.
  • Scheduled usage of, and maintained athletic department vehicles for use by athletic department as well as other school departments.
  • Processed athletic department purchase orders / managed orders received within athletic department.
  • Participated in faculty and college committee activities.
  • Represented institution at community and campus events, in meetings with other institution personnel, and during accreditation processes.
  • Managed all equipment for all six varsity sports and all of our intramural programs.
  • Acted as site manager for soccer, basketball, and softball events on campus.
  • Also managed field maintenance of all athletic facilities on campus which included soccer and softball field along with our college gymnasium.
  • Scheduled student-workers for to ensure fitness center was up to date. Also made recommendations for new equipment and made sure that the equipment was maintained and up to date.
Assistant Softball Coach
January 2004 to August 2011 Company Name － City , State
  • Member of 2005 NFCA/Speedline National Coaching Staff of the Year.
  • Won 2005 and 2006 conference championships.
  • Had a winning season in all but one season including a program best 31 wins in 2010.
  • Qualified for post season play each season and was region runner-up in 2005.
  • Coached seven NFCA/NJCAA All-Americans and nine Academic All-Americans.
Education
B.A : Sport and Recreation Management , May 2014 New England College － City , State GPA: Graduated Magna Cum Laude.

Sport and Recreation Management Graduated Magna Cum Laude .
A.A : Liberal Arts , May 2005 SUSSEX COUNTY COMMUNITY COLLEGE － City , State Liberal Arts
Work History
Company Name
Company Name
Skills
Academic, Coach, Coaching, contracts, customer service, database, delivery, financing, insurance, letters, meetings, NAC, networking, personnel, policies, processes, recruiting, recruitment, sales, scheduling
",FITNESS +28635795," DRIVER Summary As a passionate and dedicated professional with more than five years of experience in the fields of law, linguistics and interpretation, I write to apply for the (...) position with (....). +I graduated with a Bachelor's degree in Academic Law from J.S.S. Law College in Karnataka, India. I utilized my substantial knowledge of legal practices in Karnataka, where I provided legal aid to civil societies, government organizations, and impoverished community members on issues of child abuse. I developed valuable communication and management skills while making strong contributions to an important social issue during my time at the Legal Aid Cell. Highlights Microsoft Office including Word, Excel, and PowerPoint from Aptech Learning Institution. Microsoft Office including Word, Excel, and PowerPoint from Aptech Learning Institution. Accomplishments I AM FLIXILBEL AND HARD WORKING . Experience DRIVER April 2015 to March 2016 Company Name － City , State Welcome Costumers to my car. Asking them where he/she wants to go. And sometimes my friends calling me for helping them for changing their batteries. And also to change the tires. Server Fire of Brazil 07/02/2014 - till now Hold an important role in the food service industry. Greeting customers as they arrive. Arrange for appropriate seating arrangements and take orders. Pleasant and welcoming as customer satisfaction and retention is my prime concern Ensure that the menu is available and in good physical condition. Direct or escort quests to their seats. Relation Officer September 2013 to March 2014 Company Name － City , State Compiled information for reports and filed documents to be distributed to related offices and provinces. Traveled to provinces once a week to assess the situation of each area and draft reports accordingly. Assisted manager with administrative duties as necessary. Translator, Legal and Cultural Adivsor. International Security Assistant January 2011 to January 2013 Company Name － City , State Provided live and direct translation between Farsi (Daro), Pashto, and English for American military personnel in official meetings with regional governor, police headquarters, ANCOP (Afghan National Civil Order Police), CDP (Community Development Program) local chiefs, elders, municipality, Education Department of Kunduz Province in order to ensure security and implementation of infrastructure projects throughout the province. Translated confidential government/military documents, letters of complaint from civilians, and other classified information while maintaining exceptional levels of confidentiality. Maintained line of communication with management through recordkeeping and other administrative processes. Case Researcher January 2010 to January 2011 Company Name － City , State Provided holistic and comprehensive case management services to all clients. Maintained a caseload of families and met with each client weekly for up to 12 months. Input accurate and complete client data into the agency database. English Instructor January 2005 to January 2007 Company Name － City , State English Language Center Puli Khumri, Afghanistan. Instructed English as a Second Language and taught students conversational and written English. Maintained meticulous lesson plans including reasonable tasks and homework assignments for students and prepared monitoring reports for the course manager. Participated in professional development opportunities and applied concepts learned to classroom and institute activities. LEGAL AID January 2008 to January 2011 Company Name － City , State Provided legal aid to civil societies, voluntary organizations and individuals working across the country espousing the cause of improving the rights of children. Offered door to door legal advice to impoverished community members, communicating advanced legal concepts using layman's terms to facilitate understanding. Closely coordinated with government bodies entrusted with the care and protection of children, including instructing the State Legal Services Authority to ensure appropriate legal action against offenders of child labor, human trafficking, and other forms of child abuse. Prepared complex reports and legal drafts, ensuring full compliance with agency requirements and tight deadlines. SERVICE January 2008 to January 2011 Company Name － City , State Conducted seminars and presentations regarding the importance of small family size, health education, and financial literacy. Facilitated success of social service programs aimed at improving the status of women. Aided in relief and rehabilitation efforts during periods of national calamity. Education Bachelor of Academic Law : LAW , 4 J.S.S Law College + + Mysore － City , State , India Languages I am fluent in English, Pashto, and Daro and have advanced speaking abilities in Hindi. In the past, I have translated between Farsi (Dari), Pashto, and English for American military personnel. Additionally, I taught English as Second Language at an English Language Center in Puli Khumri, Afghanistan. Skills administrative, administrative duties, agency, case management, client, clients, customer satisfaction, database, Fluent in English, English, Farsi, financial, forms, government, health education, Hindi, instructing, Legal, lesson plans, letters, meetings, Excel, Microsoft Office, PowerPoint, Word, personnel, Police, presentations, prime, processes, speaking, rehabilitation, seminars, translation, Translator, Urdu, written ","
DRIVER
Summary
As a passionate and dedicated professional with more than five years of experience in the fields of law, linguistics and interpretation, I write to apply for the (...) position with (....). +I graduated with a Bachelor's degree in Academic Law from J.S.S. Law College in Karnataka, India. I utilized my substantial knowledge of legal practices in Karnataka, where I provided legal aid to civil societies, government organizations, and impoverished community members on issues of child abuse. I developed valuable communication and management skills while making strong contributions to an important social issue during my time at the Legal Aid Cell.
Highlights

Microsoft Office including Word, Excel, and PowerPoint from Aptech Learning Institution.
  • Microsoft Office including Word, Excel, and PowerPoint from Aptech Learning Institution.
Accomplishments

I AM FLIXILBEL AND HARD WORKING .

Experience
DRIVER
April 2015 to March 2016 Company Name － City , State
  • Welcome Costumers to my car.
  • Asking them where he/she wants to go.
  • And sometimes my friends calling me for helping them for changing their batteries.
  • And also to change the tires.
  • Server Fire of Brazil 07/02/2014 - till now Hold an important role in the food service industry.
  • Greeting customers as they arrive.
  • Arrange for appropriate seating arrangements and take orders.
  • Pleasant and welcoming as customer satisfaction and retention is my prime concern Ensure that the menu is available and in good physical condition.
  • Direct or escort quests to their seats.
Relation Officer
September 2013 to March 2014 Company Name － City , State
  • Compiled information for reports and filed documents to be distributed to related offices and provinces.
  • Traveled to provinces once a week to assess the situation of each area and draft reports accordingly.
  • Assisted manager with administrative duties as necessary.
  • Translator, Legal and Cultural Adivsor.
International Security Assistant
January 2011 to January 2013 Company Name － City , State
  • Provided live and direct translation between Farsi (Daro), Pashto, and English for American military personnel in official meetings with regional governor, police headquarters, ANCOP (Afghan National Civil Order Police), CDP (Community Development Program) local chiefs, elders, municipality, Education Department of Kunduz Province in order to ensure security and implementation of infrastructure projects throughout the province.
  • Translated confidential government/military documents, letters of complaint from civilians, and other classified information while maintaining exceptional levels of confidentiality.
  • Maintained line of communication with management through recordkeeping and other administrative processes.
Case Researcher
January 2010 to January 2011 Company Name － City , State
  • Provided holistic and comprehensive case management services to all clients.
  • Maintained a caseload of families and met with each client weekly for up to 12 months.
  • Input accurate and complete client data into the agency database.
English Instructor
January 2005 to January 2007 Company Name － City , State
  • English Language Center Puli Khumri, Afghanistan.
  • Instructed English as a Second Language and taught students conversational and written English.
  • Maintained meticulous lesson plans including reasonable tasks and homework assignments for students and prepared monitoring reports for the course manager.
  • Participated in professional development opportunities and applied concepts learned to classroom and institute activities.
LEGAL AID
January 2008 to January 2011 Company Name － City , State
  • Provided legal aid to civil societies, voluntary organizations and individuals working across the country espousing the cause of improving the rights of children.
  • Offered door to door legal advice to impoverished community members, communicating advanced legal concepts using layman's terms to facilitate understanding.
  • Closely coordinated with government bodies entrusted with the care and protection of children, including instructing the State Legal Services Authority to ensure appropriate legal action against offenders of child labor, human trafficking, and other forms of child abuse.
  • Prepared complex reports and legal drafts, ensuring full compliance with agency requirements and tight deadlines.
SERVICE
January 2008 to January 2011 Company Name － City , State
  • Conducted seminars and presentations regarding the importance of small family size, health education, and financial literacy.
  • Facilitated success of social service programs aimed at improving the status of women.
  • Aided in relief and rehabilitation efforts during periods of national calamity.
Education
Bachelor of Academic Law : LAW , 4 J.S.S Law College + + Mysore － City , State , India
Languages
I am fluent in English, Pashto, and Daro and have advanced speaking abilities in Hindi. In the past, I have translated between Farsi (Dari), Pashto, and English for American military personnel. Additionally, I taught English as Second Language at an English Language Center in Puli Khumri, Afghanistan.
Skills

administrative, administrative duties, agency, case management, client, clients, customer satisfaction, database, Fluent in English, English, Farsi, financial, forms, government, health education, Hindi, instructing, Legal, lesson plans, letters, meetings, Excel, Microsoft Office, PowerPoint, Word, personnel, Police, presentations, prime, processes, speaking, rehabilitation, seminars, translation, Translator, Urdu, written

",ADVOCATE +14496667," ACCOUNTANT I Summary A business management graduate with significant experience in disability services, human resources and finance department; seeking to apply my abilities to position in a human resource department. Proven ability to deal with multiple tasks efficiently and maintain organization. Highlights Extensive customer service skills Able to retain the confidentiality of paperwork and information Flexible team player and quick learner, interested in new technologies Able to meet deadlines and handle stressful situations in a professional manner Microsoft Office: Word, Excel, Access and Outlook Knowledge of State accounting system[MMARS system], People Soft, System 7 and client tracking system Excellent Communicator: Written and Verbal Office Experience- Ability to create reports, analyze data and manipulate data Accomplishments Created a Pivot table for contracts department to utilize for renewal of contracts. Received an opportunity to grow as an employee after my internship. Work History Experience Accountant I 12/2010 to Current Company Name City , State Provide Administrative support to the Finance Unit and maintain orderly filing system for various departmental units Oversee and maintain the proper and appropriate systems for storing financial records and documents utilized by finance unit Assist Contracts and Accounts Payable department with clerical duties such as faxing, filing, copying and scanning and assisting with the creation and editing of documents, spreadsheets or PowerPoint presentations. Process travel reimbursements, incoming payment vouchers and financial documents in a timely and efficient manner Assist with payroll projections made for pay periods and end of the fiscal year Analyze financial reports for trends in major programs and to determine their effects on spending, and prepare financial projections accordingly Monitor internal budget for compliance with MMARS system Create quarterly report for agency Chief Financial Officer on time usage Prepare purchase orders and payment vouchers for processing Compile reports for the Senior Financial Analyst in an accurate manner Maintain organized and categorized Excel spreadsheet for auditing purposes Provide support for contracts department with entering data to internal database, mail merging of contract information, create MMARS contracts signoff sheets, and update contract's new fiscal year information. Confer with agency personnel and outside agencies via e-mail or telephone to resolve finance discrepancies in a timely manner. Intern 05/2010 to 11/2010 Company Name City , State Assisted the Human Resources department Assisted the HR Liaison with collecting various forms (EPRS, GIC, retirement, among others), couriering important documents to various state agencies, and helping create and fill out any necessary forms Maintained strictly confidential information and file HR Documents Performed clerical duties for various units within the agency Entered weekly time sheet information for staff in various units Supervised other high school interns on various duties and projects Obtained proper signatory authorization from managers to process documents Assisted in organizing and running MCB's Summer Internship Opening and Closing Ceremonies: making name tags and certificates, attending planning meetings, working at sign-in tables, and providing sighted guide to consumers and other event attendees who are visually impaired. Organized and prepared marketing materials for various conferences, meetings and events Translated information into Spanish for staff and clients related to various projects Coordinate and prepare marketing materials for various conferences, meetings and events Provided safe transportation services to MCB staff to various consumer appointments. Security Officer 11/2008 to 06/2010 Company Name City , State Prepared written reports for complaints and incidents that occurred during an event. Provided Customer service. Ensured the safety of fans and the TD Garden property. Provided and assisted customers with location of their seating area. Education Bachelor of Science : Business Management Accounting, Psychology May 16, 2015 Bridgewater State University City , State Business Management Minor in Psychology, Accounting & Finance Languages Bilingual: English and Spanish Additional Information Activities: Undergraduate Research Symposium Panel Skills accounting system, Accounts Payable, Administrative support, agency, auditing, budget, clerical, Closing, conferences, Contracts, copying, client, clients, Customer service, customer service skills, database, editing, e-mail, English, faxing, filing, Finance, Financial, Financial Analyst, financial reports, forms, Human Resources, marketing materials, meetings, Access, Excel, mail, Microsoft Office, Outlook, PowerPoint presentations, Word, Communicator, organizing, payroll, People Soft, personnel, quick learner, safety, scanning, Spanish, spreadsheets, spreadsheet, tables, team player, telephone, transportation, Written ","
ACCOUNTANT I
Summary

A business management graduate with significant experience in disability services, human resources and finance department; seeking to apply my abilities to position in a human resource department. Proven ability to deal with multiple tasks efficiently and maintain organization.

Highlights
  • Extensive customer service skills
  • Able to retain the confidentiality of paperwork and information
  • Flexible team player and quick learner, interested in new technologies
  • Able to meet deadlines and handle stressful situations in a professional manner
  • Microsoft Office: Word, Excel, Access and Outlook
  • Knowledge of State accounting system[MMARS system], People Soft, System 7 and client tracking system
  • Excellent Communicator: Written and Verbal
  • Office Experience- Ability to create reports, analyze data and manipulate data
Accomplishments

Created a Pivot table for contracts department to utilize for renewal of contracts. Received an opportunity to grow as an employee after my internship.

Work History
Experience
Accountant I 12/2010 to Current Company Name City , State
  • Provide Administrative support to the Finance Unit and maintain orderly filing system for various departmental units Oversee and maintain the proper and appropriate systems for storing financial records and documents utilized by finance unit Assist Contracts and Accounts Payable department with clerical duties such as faxing, filing, copying and scanning and assisting with the creation and editing of documents, spreadsheets or PowerPoint presentations.
  • Process travel reimbursements, incoming payment vouchers and financial documents in a timely and efficient manner Assist with payroll projections made for pay periods and end of the fiscal year Analyze financial reports for trends in major programs and to determine their effects on spending, and prepare financial projections accordingly Monitor internal budget for compliance with MMARS system Create quarterly report for agency Chief Financial Officer on time usage Prepare purchase orders and payment vouchers for processing Compile reports for the Senior Financial Analyst in an accurate manner Maintain organized and categorized Excel spreadsheet for auditing purposes Provide support for contracts department with entering data to internal database, mail merging of contract information, create MMARS contracts signoff sheets, and update contract's new fiscal year information.
  • Confer with agency personnel and outside agencies via e-mail or telephone to resolve finance discrepancies in a timely manner.
Intern 05/2010 to 11/2010 Company Name City , State
  • Assisted the Human Resources department Assisted the HR Liaison with collecting various forms (EPRS, GIC, retirement, among others), couriering important documents to various state agencies, and helping create and fill out any necessary forms Maintained strictly confidential information and file HR Documents Performed clerical duties for various units within the agency Entered weekly time sheet information for staff in various units Supervised other high school interns on various duties and projects Obtained proper signatory authorization from managers to process documents Assisted in organizing and running MCB's Summer Internship Opening and Closing Ceremonies: making name tags and certificates, attending planning meetings, working at sign-in tables, and providing sighted guide to consumers and other event attendees who are visually impaired.
  • Organized and prepared marketing materials for various conferences, meetings and events Translated information into Spanish for staff and clients related to various projects Coordinate and prepare marketing materials for various conferences, meetings and events Provided safe transportation services to MCB staff to various consumer appointments.
Security Officer 11/2008 to 06/2010 Company Name City , State
  • Prepared written reports for complaints and incidents that occurred during an event.
  • Provided Customer service.
  • Ensured the safety of fans and the TD Garden property.
  • Provided and assisted customers with location of their seating area.
Education
Bachelor of Science : Business Management Accounting, Psychology May 16, 2015 Bridgewater State University City , State

Business Management

Minor in Psychology, Accounting & Finance

Languages
Bilingual: English and Spanish
Additional Information
  • Activities: Undergraduate Research Symposium Panel
Skills

accounting system, Accounts Payable, Administrative support, agency, auditing, budget, clerical, Closing, conferences, Contracts, copying, client, clients, Customer service, customer service skills, database, editing, e-mail, English, faxing, filing, Finance, Financial, Financial Analyst, financial reports, forms, Human Resources, marketing materials, meetings, Access, Excel, mail, Microsoft Office, Outlook, PowerPoint presentations, Word, Communicator, organizing, payroll, People Soft, personnel, quick learner, safety, scanning, Spanish, spreadsheets, spreadsheet, tables, team player, telephone, transportation, Written

",ACCOUNTANT +22019500," CONSTRUCTION MANAGER Executive Summary OSP/Construction/Engineering Manager with 33+ years of experience. Strong strategic-planning and people-management skills. Managing 30 to 40 union techs and contractors in the OSP Construction field to complete complex Fiber and Copper projects and make deadlines. +Successfully constructing and turning up 200 Cell Fiber Towers for the Automated Metering System for CenterPoint Energy in a 3 year time frame. Working with a focused, motivated and performance driven team, meeting all deadlines for project projections. Core Qualifications Supervision and training Complex problem solving Team Leadership Copper/Fiber Splicing Cable Maintenance OSP Aerial, Buried, Underground Safety, Quality & Production Management Cell Site Construction First Aid & CPR Alcatel/Lucent 8600 Training Project Management OSP Fault Locating AutoCad Training Customer Service Budget Forecasts Inventory Control Union Meeting Organization United Way Affiliate Professional Experience 07/2014 to 01/2015 Construction Manager Company Name － City , State Oversee material acquisition and placement of fiber for AT&T Manage 25 to 30 crews and coordinate job assignments Approve all red lines, invoicing, time sheets and expenses Work closely with engineering group to resolve and solve construction issues Weekly conference call for updates, projections, safety, quality and production Weekly job observations, safety meetings and truck inspections Accountable for every manager and technician in my location. 10/2012 to 04/2014 Supervisor Company Name － City , State Evaluate approved technologies and architectures for application to specific requirements for plant additions to respond to requirements for growth and/or new services Design, develop, and define plans for the implementation of Fiber plant construction or modification of existing facilities to meet new or increased service demands or improve operating efficiencies When required, conduct formal meetings and/or presentations regarding engineering and construction plans for the receipt of pricing proposals or bids Assist as required, other departments by providing engineering Fiber design, cost estimates, studies, and analysis or by otherwise providing technical solutions or documentation to provide service to a customer or assist the operation and maintenance of the plant Provide cost data to be used in support of the capital construction budgets for implementation of designs, new services, technologies, and industry requirements Coordinate and oversee all major Fiber construction projects in the Tucson AZ area. Placing, relocating, splicing, testing of all road projects, Fiber to the Node projects and Fiber to the house Make field visits and contacts to obtain the necessary permits and easements to place Fiber facilities along with preparing and filing the required documentation Oversee installation/construction and testing of Fiber facilities by making on-site inspections and acceptance testing to ensure acceptable system performance Manage daily operations of outside/central office technicians whose work includes the Fiber plant, Copper cable, BST/CPE, design services and installation and maintenance of residential and business telephony services. Emphasize training, coaching and development of employees with regard to new processes and quality standards, customer contact, safety, expense control and technical skills. Responsible for leading a team of technicians who meet attendance and performance standards Collaborate with the Union to achieve a win/win working relationship Celebrate successes appropriately using rewards and recognition. Motivate team for continuous improvement and achievement of maximum performance. 02/2011 to 09/2012 Customer Service Coordinator Company Name － City , State Design, engineer and complete all new Fiber cable splicing projects Coordinate all contractors placing and splicing Fiber/Copper cables Provide appropriate documentation to project engineers and construction management upon request Order and coordinate all major materials including Fiber and Copper cable Partner in the verification of proposed designs to create bills of material Participate in budget preparation Order and track materials for projects in coordination with engineering personnel Issue work and supervise contract personnel to resolve site complaints Verify the qualification and acceptance of plant for invoices Provide assistance with regional projects as directed Design, engineer and complete all Fiber cable to new cell sites projects for vendors Plan daily activity, requisitions, equipment and supplies Complete job documentation on paper or via computer. 11/2007 to 02/2011 Senior Technical Analyst Company Name － City , State Constructing and turned up 200 Cell Site Fiber Fed Towers for the AMS Project in a 2 year time frame Develop project scope, schedules and cost estimates, as well as bid documents for projects in conjunction with engineering, marketing and operations Develop a cost effective project management plan in conjunction with engineering, marketing and operations effort(s) Manage project construction in accordance with project schedule(s) and budget(s) meeting customer service goals (on time and on budget). Ordering all Fiber cable to facilitate new Ensure regulatory compliance (including Safety, DOT and Environmental) on the project(s) and with contractors, monitors project status, develop progress reports and communicate status to management Design, engineer and coordination of all Fiber cable to the new sites Design, engineer and oversee all relocation existing Fiber cable projects in a timely manner Review invoices and applications for payment to assure accuracy of tabulations, accuracy of completion percentage, and recommend approval or disapproval Conduct ""Project Meetings"" as required on projects with company forces, consultants and subcontractors to coordinate project administration, ROW acquisitions, survey, permitting, engineering, drafting, material availability, construction activity and resolve project problems Responsible for ensuring the following documents are completed with proper review (i.e. permits, constructor's schedule, construction forms and any other applicable documents) Obtain or generate all ""as built"" drawings and generally accomplish all items required to close out project and organize project post-job review and ensure all documentation is completed. 01/1979 to 10/2007 FTTP Local Manager Company Name － City , State Provide for the timely construction of new build/upgrade of Fiber cable related facilities by effectively coordinating and/or planning with other departments, utility companies, builders/developers and local governmental authorities Schedule and direct all placing and splicing of Fiber cable in field Job site quality inspections, ensuring compliance with applicable engineering standards, City and State and State Codes, and other regulations Obtain construction permits and utility permits, including make-ready, right-of-way, railroad, road-bore and crossing permits Improve work efficiency by recommending method improvements, budget expenditures, equipment uses and modified construction placing of Fiber practices Manage/Supervise union employees, estimate workloads and assign priorities to ensure maximum productivity and that deadlines are met Issue Fiber placing projects to subcontractors after assessing their work schedule, availability and area of expertise Modify system design and construction plans when problems occur by using discretionary authority and knowledge of theory and design Monitor progress, material expenditures, overtime labor expenses, tool/equipment inventory. Education 2002 Bell Labs +Technical: Telecommunications +Houston TX +Harris County 1976 High School Diploma Bishop Forest High School General +Schulenburg TX +Fayette County Affiliations Communications Workers of America +IBEW +United Way Skills acquisitions, budget preparation, budgets, budget, cables, Cable, coaching, continuous improvement, CPR, customer service, documentation, drafting, engineer, filing, First Aid, forms, frame, inventory, Inventory Control, invoicing, marketing, materials, Meetings, office, win, monitors, Operations management, personnel, presentations, pricing, processes, Program Development, progress, Project Management, proposals, quality, Radio, Safety, Supervision, system design, technician, Telecommunications, telephony, Transmission, upgrade ","
CONSTRUCTION MANAGER
Executive Summary
OSP/Construction/Engineering Manager with 33+ years of experience. Strong strategic-planning and people-management skills. Managing 30 to 40 union techs and contractors in the OSP Construction field to complete complex Fiber and Copper projects and make deadlines. +Successfully constructing and turning up 200 Cell Fiber Towers for the Automated Metering System for CenterPoint Energy in a 3 year time frame. Working with a focused, motivated and performance driven team, meeting all deadlines for project projections.
Core Qualifications
  • Supervision and training
  • Complex problem solving
  • Team Leadership
  • Copper/Fiber Splicing
  • Cable Maintenance
  • OSP Aerial, Buried, Underground
  • Safety, Quality & Production Management
  • Cell Site Construction
  • First Aid & CPR
  • Alcatel/Lucent 8600 Training
  • Project Management
  • OSP Fault Locating
  • AutoCad Training
  • Customer Service
  • Budget Forecasts
  • Inventory Control
  • Union Meeting Organization
  • United Way Affiliate
Professional Experience
07/2014 to 01/2015
Construction Manager Company Name － City , State
  • Oversee material acquisition and placement of fiber for AT&T Manage 25 to 30 crews and coordinate job assignments Approve all red lines, invoicing, time sheets and expenses Work closely with engineering group to resolve and solve construction issues Weekly conference call for updates, projections, safety, quality and production Weekly job observations, safety meetings and truck inspections Accountable for every manager and technician in my location.
10/2012 to 04/2014
Supervisor Company Name － City , State
  • Evaluate approved technologies and architectures for application to specific requirements for plant additions to respond to requirements for growth and/or new services Design, develop, and define plans for the implementation of Fiber plant construction or modification of existing facilities to meet new or increased service demands or improve operating efficiencies When required, conduct formal meetings and/or presentations regarding engineering and construction plans for the receipt of pricing proposals or bids Assist as required, other departments by providing engineering Fiber design, cost estimates, studies, and analysis or by otherwise providing technical solutions or documentation to provide service to a customer or assist the operation and maintenance of the plant Provide cost data to be used in support of the capital construction budgets for implementation of designs, new services, technologies, and industry requirements Coordinate and oversee all major Fiber construction projects in the Tucson AZ area.
  • Placing, relocating, splicing, testing of all road projects, Fiber to the Node projects and Fiber to the house Make field visits and contacts to obtain the necessary permits and easements to place Fiber facilities along with preparing and filing the required documentation Oversee installation/construction and testing of Fiber facilities by making on-site inspections and acceptance testing to ensure acceptable system performance Manage daily operations of outside/central office technicians whose work includes the Fiber plant, Copper cable, BST/CPE, design services and installation and maintenance of residential and business telephony services.
  • Emphasize training, coaching and development of employees with regard to new processes and quality standards, customer contact, safety, expense control and technical skills.
  • Responsible for leading a team of technicians who meet attendance and performance standards Collaborate with the Union to achieve a win/win working relationship Celebrate successes appropriately using rewards and recognition.
  • Motivate team for continuous improvement and achievement of maximum performance.
02/2011 to 09/2012
Customer Service Coordinator Company Name － City , State
  • Design, engineer and complete all new Fiber cable splicing projects Coordinate all contractors placing and splicing Fiber/Copper cables Provide appropriate documentation to project engineers and construction management upon request Order and coordinate all major materials including Fiber and Copper cable Partner in the verification of proposed designs to create bills of material Participate in budget preparation Order and track materials for projects in coordination with engineering personnel Issue work and supervise contract personnel to resolve site complaints Verify the qualification and acceptance of plant for invoices Provide assistance with regional projects as directed Design, engineer and complete all Fiber cable to new cell sites projects for vendors Plan daily activity, requisitions, equipment and supplies Complete job documentation on paper or via computer.
11/2007 to 02/2011
Senior Technical Analyst Company Name － City , State
  • Constructing and turned up 200 Cell Site Fiber Fed Towers for the AMS Project in a 2 year time frame Develop project scope, schedules and cost estimates, as well as bid documents for projects in conjunction with engineering, marketing and operations Develop a cost effective project management plan in conjunction with engineering, marketing and operations effort(s) Manage project construction in accordance with project schedule(s) and budget(s) meeting customer service goals (on time and on budget).
  • Ordering all Fiber cable to facilitate new Ensure regulatory compliance (including Safety, DOT and Environmental) on the project(s) and with contractors, monitors project status, develop progress reports and communicate status to management Design, engineer and coordination of all Fiber cable to the new sites Design, engineer and oversee all relocation existing Fiber cable projects in a timely manner Review invoices and applications for payment to assure accuracy of tabulations, accuracy of completion percentage, and recommend approval or disapproval Conduct ""Project Meetings"" as required on projects with company forces, consultants and subcontractors to coordinate project administration, ROW acquisitions, survey, permitting, engineering, drafting, material availability, construction activity and resolve project problems Responsible for ensuring the following documents are completed with proper review (i.e.
  • permits, constructor's schedule, construction forms and any other applicable documents) Obtain or generate all ""as built"" drawings and generally accomplish all items required to close out project and organize project post-job review and ensure all documentation is completed.
01/1979 to 10/2007
FTTP Local Manager Company Name － City , State
  • Provide for the timely construction of new build/upgrade of Fiber cable related facilities by effectively coordinating and/or planning with other departments, utility companies, builders/developers and local governmental authorities Schedule and direct all placing and splicing of Fiber cable in field Job site quality inspections, ensuring compliance with applicable engineering standards, City and State and State Codes, and other regulations Obtain construction permits and utility permits, including make-ready, right-of-way, railroad, road-bore and crossing permits Improve work efficiency by recommending method improvements, budget expenditures, equipment uses and modified construction placing of Fiber practices Manage/Supervise union employees, estimate workloads and assign priorities to ensure maximum productivity and that deadlines are met Issue Fiber placing projects to subcontractors after assessing their work schedule, availability and area of expertise Modify system design and construction plans when problems occur by using discretionary authority and knowledge of theory and design Monitor progress, material expenditures, overtime labor expenses, tool/equipment inventory.
Education
2002
Bell Labs +Technical: Telecommunications +Houston TX +Harris County
1976
High School Diploma Bishop Forest High School
General +Schulenburg TX +Fayette County
Affiliations
Communications Workers of America +IBEW +United Way
Skills

acquisitions, budget preparation, budgets, budget, cables, Cable, coaching, continuous improvement, CPR, customer service, documentation, drafting, engineer, filing, First Aid, forms, frame, inventory, Inventory Control, invoicing, marketing, materials, Meetings, office, win, monitors, Operations management, personnel, presentations, pricing, processes, Program Development, progress, Project Management, proposals, quality, Radio, Safety, Supervision, system design, technician, Telecommunications, telephony, Transmission, upgrade

",CONSTRUCTION +34712719," WRITER Summary I am seeking an oppurtunity to give me the experience I would need to obtain a highly rewarding job in the film and documentary field. I want to work in an intellectually stimulating environment whilst being challenged and improving upon the skills necessary to move up in the professional world. A skilled student with experience working production and photography for a small business, holding leadership positions, and organizing events within small communities; providing excellent communication skills and task oriented work in both group settings and professional environments. A hardworking film student who prioritizes working on set, career, and a stimulating learning environment. Skills Microsoft Office, Excel, PowerPoint proficient Strong verbal communication Quick learner Issue resolution Attention to detail Energetic and organized APA and MLA formatting Fact checking Self-motivated Independent worker Experience Writer September 2016 to Current Company Name Covered many varsity sporting events as well as pieces on teams and people within the Chapman Athletics program. Provided analytics and insight as well as game commentary. Showed knowledge and experience in sports as well as eloquent writing abilities. Momentarily ran the Chapman fashion blog, tackling the presence of cultural differences and self-expression on campus. ACCOMPLISHMENTS +Major projects include: recruiting clients, finding contact information, and following up on potential wholesale buyers. Placing the company's largest sale in history at over $15,000 worth of discounted merchandise. Produced and photographed new products to enhance the brand. Product inspection to ensure highest possible quality. Inventory control: restocked and organized items as necessary and as directed for company efficiency. Ran many community and schoolwide events at my high school including ""Rock the Vote"" where we brought in political figures from all around Orange County to educate young voters and answer questions. Production and marketing intern April 2016 to September 2017 Company Name I've been working as a photographer and website designer for over a year; aiding in the production of merchandise, marketing, inventory oversight, recruiting of wholesale clients, and processing orders. I also spent a significant amount of time cleaning, packaging and labeling outgoing orders as well as working overtime in the evenings to ensure customer satisfaction by appeasing clientele time restrictions and pushing our own deadlines for product release dates. I monitored the photo studio for adequate quantities of supplies and conducted all photoshoots in a calm and professional demeanor while collaborating with buyers to guarantee product satisfaction and reliable advertising. Participated in conventions where skills in sales were necessary to break even after travel expenses. PUblic relations officer March 2015 to June 2016 Company Name Conceptualized and wrote project briefs to jump start efforts toward lack of traffic on website/media outlets. Created the look and feel of the organizations online presence in social media forums. Designed unique print materials including advertisements, brochures, and logo designs. Adhered to all corporate brand guidelines when preparing graphic materials. Coordinated community and school wide events and made sure there were no gaps in project planning. Was in charge of communication between student government, administration, the school's broadcast program, and the school newspaper. March 2015 to June 2016 Company Name Prepared equipment for all operations. Verified that all information was readily available and displayed correctly. Created concepts for advertisements and promotional videos and carried them out thoughtfully. Collected data and opinions followed by the air date of the video to improve upon my own work. Ensured that the message of promotional strategies was received as intended and followed all guidelines. Communicated with the head of the news channel in a timely and organized fashion. Education and Training HIgh school diploma : June 8th 2016 Northwood High School Member of World Wildlife Club +Events Coordinator of Yoga and Pilates Club +Executive board of Fellowship of Christian Athletes club +Member of Student Forum +Recipient of the Pride of the Pack Award (rewarding merit and character) +Named Athlete of the Month three times +2 year captain of the varsity Lacrosse Team +1 year captain of the varsity Basketball Team +4 year varsity athlete TV Writing and Production Documentary Filmmaking , May Freshman | Chapman University TV Writing and Production Documentary Filmmaking Skills Adobe illustrator, photo, advertisements, advertising, analytical skills, approach, Attention to detail, broadcast, brochures, clientele, clients, customer satisfaction, fashion, Film, government, Graphic design, graphic, inspection, inventory, Inventory control, Journalism, logo, marketing, materials, Excel, Microsoft Office, PowerPoint, Multi-media, newspaper, packaging, Photography, photographer, problem solving, project planning, quality, Quick learner, recruiting, sales, Self-motivated, unique, verbal communication, video, website designer, website ","
WRITER
Summary
I am seeking an oppurtunity to give me the experience I would need to obtain a highly rewarding job in the film and documentary field. I want to work in an intellectually stimulating environment whilst being challenged and improving upon the skills necessary to move up in the professional world. A skilled student with experience working production and photography for a small business, holding leadership positions, and organizing events within small communities; providing excellent communication skills and task oriented work in both group settings and professional environments. A hardworking film student who prioritizes working on set, career, and a stimulating learning environment.
Skills
  • Microsoft Office, Excel, PowerPoint proficient
  • Strong verbal communication
  • Quick learner
  • Issue resolution
  • Attention to detail
  • Energetic and organized
  • APA and MLA formatting
  • Fact checking
  • Self-motivated
  • Independent worker
Experience
Writer
September 2016 to Current Company Name
  • Covered many varsity sporting events as well as pieces on teams and people within the Chapman Athletics program.
  • Provided analytics and insight as well as game commentary.
  • Showed knowledge and experience in sports as well as eloquent writing abilities.
  • Momentarily ran the Chapman fashion blog, tackling the presence of cultural differences and self-expression on campus.
  • ACCOMPLISHMENTS +Major projects include: recruiting clients, finding contact information, and following up on potential wholesale buyers.
  • Placing the company's largest sale in history at over $15,000 worth of discounted merchandise.
  • Produced and photographed new products to enhance the brand.
  • Product inspection to ensure highest possible quality.
  • Inventory control: restocked and organized items as necessary and as directed for company efficiency.
  • Ran many community and schoolwide events at my high school including ""Rock the Vote"" where we brought in political figures from all around Orange County to educate young voters and answer questions.
Production and marketing intern
April 2016 to September 2017 Company Name
  • I've been working as a photographer and website designer for over a year; aiding in the production of merchandise, marketing, inventory oversight, recruiting of wholesale clients, and processing orders.
  • I also spent a significant amount of time cleaning, packaging and labeling outgoing orders as well as working overtime in the evenings to ensure customer satisfaction by appeasing clientele time restrictions and pushing our own deadlines for product release dates.
  • I monitored the photo studio for adequate quantities of supplies and conducted all photoshoots in a calm and professional demeanor while collaborating with buyers to guarantee product satisfaction and reliable advertising.
  • Participated in conventions where skills in sales were necessary to break even after travel expenses.
PUblic relations officer
March 2015 to June 2016 Company Name
  • Conceptualized and wrote project briefs to jump start efforts toward lack of traffic on website/media outlets.
  • Created the look and feel of the organizations online presence in social media forums.
  • Designed unique print materials including advertisements, brochures, and logo designs.
  • Adhered to all corporate brand guidelines when preparing graphic materials.
  • Coordinated community and school wide events and made sure there were no gaps in project planning.
  • Was in charge of communication between student government, administration, the school's broadcast program, and the school newspaper.
March 2015 to June 2016 Company Name
  • Prepared equipment for all operations.
  • Verified that all information was readily available and displayed correctly.
  • Created concepts for advertisements and promotional videos and carried them out thoughtfully.
  • Collected data and opinions followed by the air date of the video to improve upon my own work.
  • Ensured that the message of promotional strategies was received as intended and followed all guidelines.
  • Communicated with the head of the news channel in a timely and organized fashion.
Education and Training
HIgh school diploma : June 8th 2016 Northwood High School Member of World Wildlife Club +Events Coordinator of Yoga and Pilates Club +Executive board of Fellowship of Christian Athletes club +Member of Student Forum +Recipient of the Pride of the Pack Award (rewarding merit and character) +Named Athlete of the Month three times +2 year captain of the varsity Lacrosse Team +1 year captain of the varsity Basketball Team +4 year varsity athlete
TV Writing and Production Documentary Filmmaking , May Freshman | Chapman University TV Writing and Production Documentary Filmmaking
Skills
Adobe illustrator, photo, advertisements, advertising, analytical skills, approach, Attention to detail, broadcast, brochures, clientele, clients, customer satisfaction, fashion, Film, government, Graphic design, graphic, inspection, inventory, Inventory control, Journalism, logo, marketing, materials, Excel, Microsoft Office, PowerPoint, Multi-media, newspaper, packaging, Photography, photographer, problem solving, project planning, quality, Quick learner, recruiting, sales, Self-motivated, unique, verbal communication, video, website designer, website
",PUBLIC-RELATIONS +38897568," MORTGAGE BANKING DOCUMENT MORTGAGE BANKING DOC OPS SPECIALIST Summary Ability to organize and multi-task in a fast paced environment; possess ability to prioritize workload and operate effectively and efficiently with minimal supervision. +Ability to think analytically and creatively in response to problem +Knowledge of commercial loan pricing, credit policies, procedures, practices, and documentation. +Ability and willingness to train and present to small and large audiences of varying sophistication complex concepts in a manner that are easily understood. Highlights SAP, Lotus Notes, Team Leader and Administrative support in communications and training, Research, Reporting, Negotiation Skills, Organization and Interpersonal skills, team work and dedication. +Proficient and strong PC skills in scheduling software, Windows XP, Microsoft Word, Excel, Access, and PowerPoint, Excellent interpersonal, oral/written communication and partnering skills. Experience Mortgage Banking Document Mortgage Banking Doc Ops Specialist March 2009 to Current Company Name - City , State Update procedures as needed and support all team lead functions and reporting. Monitor documents daily for mortgage banking customers. Preparation of paid mortgage files for updating identified pay off tracking system, research websites, and internal systems, along with performing daily functions displaying professionalism, time management skills, and organizational skills. Create and maintain productivity reports for tracking databases. Test new reporting and tracking systems. Work closely with department channels, management, and automation to resolve a multitude of complex issues and provide testing results. Monitor reports and queues for Lien Release Customer Care Workbench inbox and the manual add accounts in the payoff tracing system. Provide training to peers on new functions and processes. Workforce Management Analyst July 2007 to August 2008 Company Name - City , State Responsible for entering and reporting Customer Care Professional schedule and exception activity. Communicated information to the Call Service team in regards to the company's and department news, policies, procedures, and new initiatives. Analyzed test results on calls and forecasting for scheduling purposes. Partnered with various management teams to share responsibility for meeting service level and response time objectives across all contact channels; utilizes scheduling software and tools for managing workforce-related tasks and ensuring effective and efficient utilization of such resources. Responsible for assisting management with business unit productivity goals by providing accurate forecasting, staff calculations, staff schedules and management reports. Assist management in monitoring adherence, staffing activity and updating the system as needed. Provided training to peers on new functions and processes. Developed and maintained employee work schedules based on capacity requirements for all Sales and Service or Loss Reporting Unit phone and processing staff. Produced weekly schedules for 100+ Customer Service Representatives based on forecasted volume and workload to ensure adequate staffing levels for phone, email and chat contacts. Managed call outs, paid time off and overtime to hit labor budgets. Officer Manager December 2006 to March 2009 Company Name - City , State Certified trainer on income tax preparation through H&R Block. Advised employees of updated annual changes received from the IRS. Answered customer calls. Worked directly with lenders concerning income tax return checks and fees. Thoroughly examined and analyzed financial records of individual and businesses and advised the best way to file state and federal taxes; Tax preparer when needed. Containment Quality Inspector January 1999 to April 2007 Company Name - City , State Separated non-conforming parts to ensure the guidelines for quality guidelines are met. In support of and under the direction of quality engineers, supervisors, or technicians, used the proven techniques to evaluate hardware documentation, performs laboratory procedures, inspected products, measures process performance, records data, and prepares formal reports. Produced forward automotive lighting and training to peers on new operation functions. Education Bachelors of Business Administration : Computer Information Systems Northeast Louisiana University Computer Information Systems Master of Business Administration : Human Resource Management University of Phoenix - City , State Human Resource Management Associate of Applied Science : Process Technology Louisiana Delta Community College - City , State Process Technology Skills Administrative support, automation, automotive, banking, budgets, interpersonal, Interpersonal skills, oral, hardware, Customer Service, Customer Care, databases, direction, documentation, email, financial, forecasting, laboratory procedures, team lead, Team Leader, lighting, Lotus Notes, managing, Access, Excel, PowerPoint, Windows XP, Microsoft Word, Negotiation, organizational skills, PC skills, policies, processes, quality, reporting, Research, Sales, SAP, scheduling, staffing, tax, taxes, Tax preparer, tax preparation, team work, phone, time management, trainer, websites, Workbench, written communication ","
MORTGAGE BANKING DOCUMENT MORTGAGE BANKING DOC OPS SPECIALIST
Summary
Ability to organize and multi-task in a fast paced environment; possess ability to prioritize workload and operate effectively and efficiently with minimal supervision. +Ability to think analytically and creatively in response to problem +Knowledge of commercial loan pricing, credit policies, procedures, practices, and documentation. +Ability and willingness to train and present to small and large audiences of varying sophistication complex concepts in a manner that are easily understood.
Highlights
SAP, Lotus Notes, Team Leader and Administrative support in communications and training, Research, Reporting, Negotiation Skills, Organization and Interpersonal skills, team work and dedication. +Proficient and strong PC skills in scheduling software, Windows XP, Microsoft Word, Excel, Access, and PowerPoint, Excellent interpersonal, oral/written communication and partnering skills.
Experience
Mortgage Banking Document Mortgage Banking Doc Ops Specialist
March 2009 to Current Company Name - City , State
  • Update procedures as needed and support all team lead functions and reporting.
  • Monitor documents daily for mortgage banking customers.
  • Preparation of paid mortgage files for updating identified pay off tracking system, research websites, and internal systems, along with performing daily functions displaying professionalism, time management skills, and organizational skills.
  • Create and maintain productivity reports for tracking databases.
  • Test new reporting and tracking systems.
  • Work closely with department channels, management, and automation to resolve a multitude of complex issues and provide testing results.
  • Monitor reports and queues for Lien Release Customer Care Workbench inbox and the manual add accounts in the payoff tracing system.
  • Provide training to peers on new functions and processes.
Workforce Management Analyst
July 2007 to August 2008 Company Name - City , State
  • Responsible for entering and reporting Customer Care Professional schedule and exception activity.
  • Communicated information to the Call Service team in regards to the company's and department news, policies, procedures, and new initiatives.
  • Analyzed test results on calls and forecasting for scheduling purposes.
  • Partnered with various management teams to share responsibility for meeting service level and response time objectives across all contact channels; utilizes scheduling software and tools for managing workforce-related tasks and ensuring effective and efficient utilization of such resources.
  • Responsible for assisting management with business unit productivity goals by providing accurate forecasting, staff calculations, staff schedules and management reports.
  • Assist management in monitoring adherence, staffing activity and updating the system as needed.
  • Provided training to peers on new functions and processes.
  • Developed and maintained employee work schedules based on capacity requirements for all Sales and Service or Loss Reporting Unit phone and processing staff.
  • Produced weekly schedules for 100+ Customer Service Representatives based on forecasted volume and workload to ensure adequate staffing levels for phone, email and chat contacts.
  • Managed call outs, paid time off and overtime to hit labor budgets.
Officer Manager
December 2006 to March 2009 Company Name - City , State
  • Certified trainer on income tax preparation through H&R Block.
  • Advised employees of updated annual changes received from the IRS.
  • Answered customer calls.
  • Worked directly with lenders concerning income tax return checks and fees.
  • Thoroughly examined and analyzed financial records of individual and businesses and advised the best way to file state and federal taxes; Tax preparer when needed.
Containment Quality Inspector
January 1999 to April 2007 Company Name - City , State
  • Separated non-conforming parts to ensure the guidelines for quality guidelines are met.
  • In support of and under the direction of quality engineers, supervisors, or technicians, used the proven techniques to evaluate hardware documentation, performs laboratory procedures, inspected products, measures process performance, records data, and prepares formal reports.
  • Produced forward automotive lighting and training to peers on new operation functions.
Education
Bachelors of Business Administration : Computer Information Systems Northeast Louisiana University Computer Information Systems
Master of Business Administration : Human Resource Management University of Phoenix - City , State Human Resource Management
Associate of Applied Science : Process Technology Louisiana Delta Community College - City , State Process Technology
Skills
Administrative support, automation, automotive, banking, budgets, interpersonal, Interpersonal skills, oral, hardware, Customer Service, Customer Care, databases, direction, documentation, email, financial, forecasting, laboratory procedures, team lead, Team Leader, lighting, Lotus Notes, managing, Access, Excel, PowerPoint, Windows XP, Microsoft Word, Negotiation, organizational skills, PC skills, policies, processes, quality, reporting, Research, Sales, SAP, scheduling, staffing, tax, taxes, Tax preparer, tax preparation, team work, phone, time management, trainer, websites, Workbench, written communication
",BANKING +14106638," VICE PRESIDENT, CORPORATE FINANCE Summary Accomplished healthcare  finance executive with a demonstrated ability to deliver mission-critical results in complex and rapidly changing environments. Skills Balance Sheet Risk Management Contract Negotiations Treasury Management Technical US GAAP Accounting Proficient Board Communications Multi-disciplinary Team Lead Experience Vice President, Corporate Finance 10/2015 to Current Company Name City , State Responsible for various consolidated corporate departments which provided accounts payable, accounting, financial reporting, non-patient billing, payroll, tax and treasury services to the health system and its components, including acute-care hospitals, a post-acute care facility, the faculty physician group, multiple benefit plans and various for-profit and not-for-profit joint ventures.  Served as staff of the Audit and Compliance Committee of the Board responsible for the governance of the committee Served as the staff for the Investment Committee of the Board responsible for the governance of the Committee Managed the external audit of the consolidated financial statements of the organization, its components, and its employee benefit plans Managed the tax structure, tax compliance filings, monitoring of tax exempt status and compliance with IRC 501r requirements for hospitals Led and created offering statements for multiple tax exempt bond financings, achieving over $15 million in economics savings on  refinancing of existing debt Led $41 million new market tax credit financing for the construction of a new Neurosciences Institute facility Led bond ratings presentations for 5 successful continuous upgrades over the 5 years Managed the debt compliance of the enterprise and obligated group reporting Directed ongoing risk mitigation efforts of the defined-benefit pension plan obligation, including plan design changes leading the freeze of al participants and additional funding, including a $50 million funding in September 2016 Led the successful selection of and change of outsourced Chief Investment Officer and complete turnover of $400 million investment portfolio Responsible for various external vendor relationships including audit, tax, actuarial, banking, merchant processing, custodial, investments, and bond holder relationships and the ongoing evaluation and requests for proposal of such services ​ Vice President/Controller 04/2012 to 09/2015 Company Name City , State Responsible for various consolidated corporate departments which provided accounts payable, accounting, financial reporting, non-patient billing, payroll, tax and treasury services to the health system and its components, including acute-care hospitals, a post-acute care facility, the faculty physician group, multiple benefit plans and various for-profit and not-for-profit joint ventures. Successfully led a series of tax restructurings of entities within the health system in conjunction with in-house general counsel to streamline the structure of the health system and create efficiencies in the administration and compliance filings with the IRS. Led and created offering statements for multiple new money tax exempt bond financings. Led the due diligence and accounting of the acquisition of the faculty practice plan assets and clinical operations. Led ongoing integration efforts with the faculty practice plan to streamline finance operations, simplify debt structure, centralize treasury services, and ensure consistency and timeliness of financial information Expanded the bench strength of the Corporate Finance team by re-establishing the role of Corporate Controller and creating capacity for the Vice President, Corporate Finance role to assist the CFO in strategic operations Corporate Controller 12/2006 to 04/2012 Company Name City , State Responsible for various consolidated corporate departments which provided accounts payable, accounting, financial reporting, non-patient billing, tax and treasury services to the health system and its components, including several acute-care hospitals, a post-acute care facility, multiple benefit plans and various for-profit and not-for-profit joint ventures.  Successfully aided in negotiations of financial terms resulting from multiple financial settlement agreements surrounding departures of multiple hospitals from the joint operating agreement governance structure of the health system during 2007 - 2010. Successfully negotiated and managed multiple transition service agreements for multiple hospitals spanning three months to three years resulting from the departure of hospitals from the health system joint operating agreement during 2007 -2010. Managed the successful accounting and external audits of the health system during the financial and organizational restructuring of the health system. Managed and reorganized the corporate finance team various times throughout the restructuring of the health system. Managed multiple liability payoffs of the health system including tax exempt debt payoffs, pension spin-offs, and medical malpractice liability run-outs during the financial restructuring of the health system. Actively participated in the reorganization of the health system and affiliation with its academic sponsor in relation to appropriate accounting treatment and led the tax restructuring of the health system. Acted as lead staff for the inaugural tax exempt debt issue and rating process by external agencies for the restructured legal entity in 2010. Managed the accounting and financial reporting over the new construction and operations of a large community hospital. Audit Professional 08/1997 to 12/2006 Company Name City , State Responsible for various financial audits for retail, manufacturing, investment management, academic medical centers, healthcare, higher education and non-profit entities.  Also responsible for multiple due diligence assessments in the mergers and acquisition consulting practice of the firm.  Trained staff nationally in audit methodologies, accounting guidance and audit software at continuing education seminars. Prepared and reviewed financial statements of both private and public companies, including multi-location consolidations. Researched accounting issues and concluded on proper accounting treatments and disclosures. Performed and supervised projects assessing internal control reliability and effectiveness, including companies subject to the Sarbanes-Oxley Act. Acted as lead senior in a large multi-national restatement audit surrounding proper lease accounting. Acted as lead manager in large multi-state restatement audit undergoing a significant SEC investigation. Supervised and evaluated audit staff ranging from one to twenty-five individuals. Participated in national committees to design and create audit programs for not-for-profit and higher education industries. Prepared and coordinated audit budgets, forecasts and billings. Actively participated in recruitment efforts and interviews of potential hires enrolled in nationally identified strategic business schools. Presented in continuing education seminars with local business groups and university accounting cirriculum. Education and Training Bachelor of Science : Accountancy 1997 Miami University City , State Economics Minor Cum laude Credentials CPA, State of Ohio License #42088                             Dec 2003 to Dec 2017 CGMA, American Institute of Certified Public Accountants                Dec 2014 FHFMA, Healthcare Financial Management Association                    April 2013 CHFP, Healthcare Financial Management Association                      April 2013 Activities and Honors Uptown Consortium, Cincinnati, Audit Committee Member 2017 Uptown Consortium, Cincinnati, Finance Committee Member 2008 - 2017 Uptown Consortium, Cincinnati, Executive Committee Member 2016- 2017  Healthcare Financial Management Association, National Large System Controller Council  Healthcare Financial Management Association, Southwest Ohio Chapter, Board Director 2010 Healthcare Financial Management Association, Southwest Ohio Chapter,Treasurer, 2011- 2012 American Institute of Certified Public Accountants  Ohio Society of Certified Public Accountants Speaker for Healthcare Financial Management Association and American Healthcare Lawyers Association ​   ​ ","
VICE PRESIDENT, CORPORATE FINANCE
Summary
Accomplished healthcare  finance executive with a demonstrated ability to deliver mission-critical results in complex and rapidly changing environments.
Skills
  • Balance Sheet Risk Management
  • Contract Negotiations
  • Treasury Management
  • Technical US GAAP Accounting Proficient
  • Board Communications
  • Multi-disciplinary Team Lead
Experience
Vice President, Corporate Finance 10/2015 to Current Company Name City , State

Responsible for various consolidated corporate departments which provided accounts payable, accounting, financial reporting, non-patient billing, payroll, tax and treasury services to the health system and its components, including acute-care hospitals, a post-acute care facility, the faculty physician group, multiple benefit plans and various for-profit and not-for-profit joint ventures. 

  • Served as staff of the Audit and Compliance Committee of the Board responsible for the governance of the committee
  • Served as the staff for the Investment Committee of the Board responsible for the governance of the Committee
  • Managed the external audit of the consolidated financial statements of the organization, its components, and its employee benefit plans
  • Managed the tax structure, tax compliance filings, monitoring of tax exempt status and compliance with IRC 501r requirements for hospitals
  • Led and created offering statements for multiple tax exempt bond financings, achieving over $15 million in economics savings on  refinancing of existing debt
  • Led $41 million new market tax credit financing for the construction of a new Neurosciences Institute facility
  • Led bond ratings presentations for 5 successful continuous upgrades over the 5 years
  • Managed the debt compliance of the enterprise and obligated group reporting
  • Directed ongoing risk mitigation efforts of the defined-benefit pension plan obligation, including plan design changes leading the freeze of al participants and additional funding, including a $50 million funding in September 2016
  • Led the successful selection of and change of outsourced Chief Investment Officer and complete turnover of $400 million investment portfolio
  • Responsible for various external vendor relationships including audit, tax, actuarial, banking, merchant processing, custodial, investments, and bond holder relationships and the ongoing evaluation and requests for proposal of such services
​
Vice President/Controller 04/2012 to 09/2015 Company Name City , State
Responsible for various consolidated corporate departments which provided accounts payable, accounting, financial reporting, non-patient billing, payroll, tax and treasury services to the health system and its components, including acute-care hospitals, a post-acute care facility, the faculty physician group, multiple benefit plans and various for-profit and not-for-profit joint ventures.
  • Successfully led a series of tax restructurings of entities within the health system in conjunction with in-house general counsel to streamline the structure of the health system and create efficiencies in the administration and compliance filings with the IRS.
  • Led and created offering statements for multiple new money tax exempt bond financings.
  • Led the due diligence and accounting of the acquisition of the faculty practice plan assets and clinical operations.
  • Led ongoing integration efforts with the faculty practice plan to streamline finance operations, simplify debt structure, centralize treasury services, and ensure consistency and timeliness of financial information
  • Expanded the bench strength of the Corporate Finance team by re-establishing the role of Corporate Controller and creating capacity for the Vice President, Corporate Finance role to assist the CFO in strategic operations
Corporate Controller 12/2006 to 04/2012 Company Name City , State
Responsible for various consolidated corporate departments which provided accounts payable, accounting, financial reporting, non-patient billing, tax and treasury services to the health system and its components, including several acute-care hospitals, a post-acute care facility, multiple benefit plans and various for-profit and not-for-profit joint ventures. 
  • Successfully aided in negotiations of financial terms resulting from multiple financial settlement agreements surrounding departures of multiple hospitals from the joint operating agreement governance structure of the health system during 2007 - 2010.
  • Successfully negotiated and managed multiple transition service agreements for multiple hospitals spanning three months to three years resulting from the departure of hospitals from the health system joint operating agreement during 2007 -2010.
  • Managed the successful accounting and external audits of the health system during the financial and organizational restructuring of the health system.
  • Managed and reorganized the corporate finance team various times throughout the restructuring of the health system.
  • Managed multiple liability payoffs of the health system including tax exempt debt payoffs, pension spin-offs, and medical malpractice liability run-outs during the financial restructuring of the health system.
  • Actively participated in the reorganization of the health system and affiliation with its academic sponsor in relation to appropriate accounting treatment and led the tax restructuring of the health system.
  • Acted as lead staff for the inaugural tax exempt debt issue and rating process by external agencies for the restructured legal entity in 2010.
  • Managed the accounting and financial reporting over the new construction and operations of a large community hospital.
Audit Professional 08/1997 to 12/2006 Company Name City , State

Responsible for various financial audits for retail, manufacturing, investment management, academic medical centers, healthcare, higher education and non-profit entities.  Also responsible for multiple due diligence assessments in the mergers and acquisition consulting practice of the firm.  Trained staff nationally in audit methodologies, accounting guidance and audit software at continuing education seminars.

  • Prepared and reviewed financial statements of both private and public companies, including multi-location consolidations.
  • Researched accounting issues and concluded on proper accounting treatments and disclosures.
  • Performed and supervised projects assessing internal control reliability and effectiveness, including companies subject to the Sarbanes-Oxley Act.
  • Acted as lead senior in a large multi-national restatement audit surrounding proper lease accounting.
  • Acted as lead manager in large multi-state restatement audit undergoing a significant SEC investigation.
  • Supervised and evaluated audit staff ranging from one to twenty-five individuals.
  • Participated in national committees to design and create audit programs for not-for-profit and higher education industries.
  • Prepared and coordinated audit budgets, forecasts and billings.
  • Actively participated in recruitment efforts and interviews of potential hires enrolled in nationally identified strategic business schools.
  • Presented in continuing education seminars with local business groups and university accounting cirriculum.
Education and Training
Bachelor of Science : Accountancy 1997 Miami University City , State
Economics Minor
Cum laude
Credentials
CPA, State of Ohio License #42088                             Dec 2003 to Dec 2017
CGMA, American Institute of Certified Public Accountants                Dec 2014
FHFMA, Healthcare Financial Management Association                    April 2013
CHFP, Healthcare Financial Management Association                      April 2013
Activities and Honors
Uptown Consortium, Cincinnati, Audit Committee Member 2017
Uptown Consortium, Cincinnati, Finance Committee Member 2008 - 2017
Uptown Consortium, Cincinnati, Executive Committee Member 2016- 2017 
Healthcare Financial Management Association, National Large System Controller Council 
Healthcare Financial Management Association, Southwest Ohio Chapter, Board Director 2010
Healthcare Financial Management Association, Southwest Ohio Chapter,Treasurer, 2011- 2012
American Institute of Certified Public Accountants 
Ohio Society of Certified Public Accountants
Speaker for Healthcare Financial Management Association and American Healthcare Lawyers Association
​
 
​
",FINANCE +99714410," CONSULTANT Executive Profile P&L MANUFACTURING/ENGINEERING & SUPPLY CHAIN EXECUTIVE Increasing Revenues Profitability and EBITDA Coaching and Leading Teams Operational Turnarounds Strategic Planning Creative Solutions Creating Value Driving Results Highly accomplished P&L manufacturing executive with a proven track record in leading manufacturing and distribution businesses by utilizing lean tools in the value adding stream. Turnaround experience. Increasing price/earnings multiples and stockholder value. Developed and implemented strategic plans. Ability to attract and retain key personnel. Excellent at coaching and mentoring key personnel in all disciplines. Knowledgeable of QS 9001, ISO/TS 16949, logistics and new product launches. SOX compliant. Trained in lean manufacturing by Eliyahu M. Goldratt, author of ""The Goal"". KPI Metrics and measurements driven. Increased company value by $30 million Reduced inventories by 40% Reduced assembly labor by 60% Increased earnings per share by $1.25. Delivered expected results in safety with a company record of 176 days without lost time accidents. Made processes reliable and repeatable to achieve quality standards in single digit PPMs. Achieved a 100% on time delivery with sequence scheduling Managed both union and non-union employees ranging from staffing of 150 to 2,000 personnel. Ability to diagnose performance problems quickly and implement solutions. Establish targets and goals with accountability measures and apply strong constraint analysis capability with data analysis and business modeling techniques to resolve issues required to achieve results. Also operational turnaround management experience. Skill Highlights Ability to attract and retain key personnel. Excellent at coaching and mentoring key personnel in all disciplines. Get teams involved by incorporating their ideas. Promote a culture of strong ownership. Encourage employees to do their best. MS Windows XP, MS Office XP, (Word, Excel and PowerPoint), Visio, MS Project and MS Outlook. (Proficiency level with is excellent.) - ERP / MRP (JD Edwards, BAAN). Professional Experience January 2002 to Current Company Name － City , State Setting and implementing goals with the CEO and committing to delivering positive results until all goals are completed. A shop floor hands-on approach leading shop floor teams in lean manufacturing and continuous improvements. Conducted assessment and implementation engagements. Lean Tools Utilized Toyota Production System *JIT *Kaizen Kanban *5S *Takt time Poka-Yoke *SMED *Heijunka Eight D *5Y *DMAIC Theory of Constraints *Value Stream Mapping *Work Cell Technology Demand Flow Applications *Focused Factory *Flexible Manufacturing Concepts Time-Based Principles *Synchronous Manufacturing *Supply Chain Management KPI's *High Velocity Management *Standardization Multi-Plant Operations *Cost Controls Cost Accounting *A3 Process New Product Launches *Logistics *Complex problem solving Examples on value adding contributions are as follows: Implemented lean manufacturing for an automotive stamping and welded assemblies' plant. Increasing company value by $30,000,000. Tier I to Ford & GM and Tier II to Johnson Controls, Lear, Shape and others. Implemented a lean sequence scheduling methodology, reducing inventories by 40%, and reducing operating costs by $1 million, while initiating JIT protocols with steel suppliers. Lean manufacturing implementation - Increased company value at an automotive stamping and insert molding plant by $24,000,000 annually. Implemented JIT and synchronous scheduling resulting in a 40% reduction in inventory, 100% on time deliveries. Made processes reliable and repeatable to achieve single digit PPMs. Streamlined packaging processes at an aerospace manufacturer increasing departmental efficiency by 30% increasing capacity by 40%. Implemented a purchasing strategic sourcing program, reducing material costs by 8%. Established process improvement program for a major farm equipment and machinery manufacturer, increasing annual throughput by $35,000,000. Initiated continuous improvement processes for a cellophane manufacturer, increased profits by $9,000,000. Designed and installed world class manufacturing plants utilizing demand flow and cellular manufacturing, reducing factory labor by 55%. Consultant January 2000 to January 2002 Company Name － City , State Lean Manufacturing. January 1987 to January 2000 Company Name － City , State As a manufacturing executive of The Wurlitzer Company developed the corporate strategies, and provided the leadership and direction for turnaround to achieve P&L and balance sheet objectives for this manufacturer. Direct reports include manufacturing, engineering, maintenance, purchasing, scheduling, inventory and all supply chain management functions, logistics, new product launches, engineering, human resources, accounting and quality. Identified critical success factors and implemented performance improvements teams. Results of implemented strategies include: Increased earnings per share by $1.25 year over year. Implemented major process improvements at plants resulting in a 350-employee reduction by installing advanced manufacturing technology, a $13,500,000 savings. Reduced material costs by $10,000,000 through strategic sourcing and vendor consolidation. Utilizing lean to make processes reliable and repeatable reduced scrape costs by 80%. Restructured contract manufacturing facility resulting in a $10,000,000 reduction in operating costs. Through the use of JIT, reduced inventories by 40%. Increased production output by 140% by implementing an automotive plant assembly line process for piano assembly operations. Utilizing manufacturing cell and focused factory concepts at sub-assembly manufacturing and delivering completed sub-assemblies to final assembly line operations Reduced unfavorable manufacturing variances by 91%. President & CEO January 1984 to January 1987 Company Name － City , State Full profit and loss responsibility for all multi-pant building and industrial multi-products international manufacturing operations consisting of 3 manufacturing plants in the United States, a wholly owned subsidiary in Canada and a joint venture in England. Made a strategic acquisition, with 400 employees, and integration to expand product line and utilize the same marketing channels and integration into the organization. Worked with the company's senior management team based in the United States, Canada, and England to establish goals and key performance indicators and driving metrics in an effort to reverse shrinking market share, decrease operating costs, and create positive cash flow. EBIT increased by 325% and revenues by 285%. Education MBA Fairleigh Dickinson University GPA: cum laude cum laude BS University of Richmond. AA - Valley Forge Military Academy Mentored by disciples of Eliyahu M. Goldratt in Lean manufacturing Skills accounting, approach, automotive, BAAN, balance sheet, cash flow, coaching, continuous improvement, Cost Accounting, direction, driving, ERP, senior management, human resources, inventory, JD Edwards, leadership, TEAM BUILDING, Lean Manufacturing, Logistics, machinery, marketing, market, mentoring, Excel, MS Office, MS Outlook, PowerPoint, MS Project, MS Windows XP, Word, MRP, packaging, personnel, piano, problem solving, processes, process improvement, profit and loss, protocols, purchasing, quality, scheduling, strategic, strategic sourcing, Supply Chain Management, Visio ","
CONSULTANT
Executive Profile
P&L MANUFACTURING/ENGINEERING & SUPPLY CHAIN EXECUTIVE Increasing Revenues Profitability and EBITDA Coaching and Leading Teams Operational Turnarounds Strategic Planning Creative Solutions Creating Value Driving Results Highly accomplished P&L manufacturing executive with a proven track record in leading manufacturing and distribution businesses by utilizing lean tools in the value adding stream. Turnaround experience. Increasing price/earnings multiples and stockholder value. Developed and implemented strategic plans. Ability to attract and retain key personnel. Excellent at coaching and mentoring key personnel in all disciplines. Knowledgeable of QS 9001, ISO/TS 16949, logistics and new product launches. SOX compliant. Trained in lean manufacturing by Eliyahu M. Goldratt, author of ""The Goal"". KPI Metrics and measurements driven. Increased company value by $30 million Reduced inventories by 40% Reduced assembly labor by 60% Increased earnings per share by $1.25. Delivered expected results in safety with a company record of 176 days without lost time accidents. Made processes reliable and repeatable to achieve quality standards in single digit PPMs. Achieved a 100% on time delivery with sequence scheduling Managed both union and non-union employees ranging from staffing of 150 to 2,000 personnel. Ability to diagnose performance problems quickly and implement solutions. Establish targets and goals with accountability measures and apply strong constraint analysis capability with data analysis and business modeling techniques to resolve issues required to achieve results. Also operational turnaround management experience.
Skill Highlights
Ability to attract and retain key personnel. Excellent at coaching and mentoring key personnel in all disciplines. Get teams involved by incorporating their ideas. Promote a culture of strong ownership. Encourage employees to do their best. MS Windows XP, MS Office XP, (Word, Excel and PowerPoint), Visio, MS Project and MS Outlook. (Proficiency level with is excellent.) - ERP / MRP (JD Edwards, BAAN).
Professional Experience
January 2002 to Current Company Name － City , State
  • Setting and implementing goals with the CEO and committing to delivering positive results until all goals are completed.
  • A shop floor hands-on approach leading shop floor teams in lean manufacturing and continuous improvements.
  • Conducted assessment and implementation engagements.
  • Lean Tools Utilized Toyota Production System *JIT *Kaizen Kanban *5S *Takt time Poka-Yoke *SMED *Heijunka Eight D *5Y *DMAIC Theory of Constraints *Value Stream Mapping *Work Cell Technology Demand Flow Applications *Focused Factory *Flexible Manufacturing Concepts Time-Based Principles *Synchronous Manufacturing *Supply Chain Management KPI's *High Velocity Management *Standardization Multi-Plant Operations *Cost Controls Cost Accounting *A3 Process New Product Launches *Logistics *Complex problem solving Examples on value adding contributions are as follows: Implemented lean manufacturing for an automotive stamping and welded assemblies' plant.
  • Increasing company value by $30,000,000.
  • Tier I to Ford & GM and Tier II to Johnson Controls, Lear, Shape and others.
  • Implemented a lean sequence scheduling methodology, reducing inventories by 40%, and reducing operating costs by $1 million, while initiating JIT protocols with steel suppliers.
  • Lean manufacturing implementation - Increased company value at an automotive stamping and insert molding plant by $24,000,000 annually.
  • Implemented JIT and synchronous scheduling resulting in a 40% reduction in inventory, 100% on time deliveries.
  • Made processes reliable and repeatable to achieve single digit PPMs.
  • Streamlined packaging processes at an aerospace manufacturer increasing departmental efficiency by 30% increasing capacity by 40%.
  • Implemented a purchasing strategic sourcing program, reducing material costs by 8%.
  • Established process improvement program for a major farm equipment and machinery manufacturer, increasing annual throughput by $35,000,000.
  • Initiated continuous improvement processes for a cellophane manufacturer, increased profits by $9,000,000.
  • Designed and installed world class manufacturing plants utilizing demand flow and cellular manufacturing, reducing factory labor by 55%.
Consultant
January 2000 to January 2002 Company Name － City , State
  • Lean Manufacturing.
January 1987 to January 2000 Company Name － City , State
  • As a manufacturing executive of The Wurlitzer Company developed the corporate strategies, and provided the leadership and direction for turnaround to achieve P&L and balance sheet objectives for this manufacturer.
  • Direct reports include manufacturing, engineering, maintenance, purchasing, scheduling, inventory and all supply chain management functions, logistics, new product launches, engineering, human resources, accounting and quality.
  • Identified critical success factors and implemented performance improvements teams.
  • Results of implemented strategies include: Increased earnings per share by $1.25 year over year.
  • Implemented major process improvements at plants resulting in a 350-employee reduction by installing advanced manufacturing technology, a $13,500,000 savings.
  • Reduced material costs by $10,000,000 through strategic sourcing and vendor consolidation.
  • Utilizing lean to make processes reliable and repeatable reduced scrape costs by 80%.
  • Restructured contract manufacturing facility resulting in a $10,000,000 reduction in operating costs.
  • Through the use of JIT, reduced inventories by 40%.
  • Increased production output by 140% by implementing an automotive plant assembly line process for piano assembly operations.
  • Utilizing manufacturing cell and focused factory concepts at sub-assembly manufacturing and delivering completed sub-assemblies to final assembly line operations Reduced unfavorable manufacturing variances by 91%.
President & CEO
January 1984 to January 1987 Company Name － City , State
  • Full profit and loss responsibility for all multi-pant building and industrial multi-products international manufacturing operations consisting of 3 manufacturing plants in the United States, a wholly owned subsidiary in Canada and a joint venture in England.
  • Made a strategic acquisition, with 400 employees, and integration to expand product line and utilize the same marketing channels and integration into the organization.
  • Worked with the company's senior management team based in the United States, Canada, and England to establish goals and key performance indicators and driving metrics in an effort to reverse shrinking market share, decrease operating costs, and create positive cash flow.
  • EBIT increased by 325% and revenues by 285%.
Education
MBA Fairleigh Dickinson University GPA: cum laude cum laude
BS University of Richmond. AA - Valley Forge Military Academy Mentored by disciples of Eliyahu M. Goldratt in Lean manufacturing
Skills
accounting, approach, automotive, BAAN, balance sheet, cash flow, coaching, continuous improvement, Cost Accounting, direction, driving, ERP, senior management, human resources, inventory, JD Edwards, leadership, TEAM BUILDING, Lean Manufacturing, Logistics, machinery, marketing, market, mentoring, Excel, MS Office, MS Outlook, PowerPoint, MS Project, MS Windows XP, Word, MRP, packaging, personnel, piano, problem solving, processes, process improvement, profit and loss, protocols, purchasing, quality, scheduling, strategic, strategic sourcing, Supply Chain Management, Visio
",CONSULTANT +12777487," ONLINE LEARNING COORDINATOR - PROGRAM TRAINING AND SUPPORT Summary To +effectively and innovatively influence student and staff knowledge and skills +with learning technologies and learning management systems through support and +online education. Core Qualifications Multiple Learning Management System platform + experience: Schoology, Desire2Learn (D2L), Moodle, Blackboard Multiple platforms to enhance the use of technology + as a mode of learning: mobile learning, tablet computing, online professional + development, online courses for credit (both virtual and in the classroom), + educational software as instruction and as supplemental to instruction, + gamification, video tutorials Creating and presenting district-level staff development for educational software programs Creating and facilitating all required professional development for all departments in a district of 5,000+ employees Certified Trainer of Trainers (ToT) for SIOP (Sheltered Instruction Observation Protocol) implementation in the classroom Achievements Member of International Society for Technology + in Education (ISTE) Presenter at 2012 TCCA – “Technology + Integration in the Elementary Classroom” ESL Teacher of the Year, Plummer Middle + School, 2006-2007 Member of International Literacy Association + (ILA) Presenter at 2014 TCEA – “Technology + Integration and You” + + + + + Professional Experience Online Learning Coordinator - Program Training and Support October 2013 to Current Company Name － City , State Created and presented district staff + development sessions for district purchased online software programs for RtI + and General Education settings Designed implementation plans and strategies + for all learning technologies in the district (Administration and Campus + staff) Implemented pilot studies and provided results + and recommendations on all program purchases Create online professional development and + maintain records of courses for entire district: campus, administration, and + staff One on one coaching for implementation and + learning technology design for blended learning environments Plan, provide, and measure effectiveness of + intervention and instruction for students Oversee curriculum alignment within online + courses in the Learning Management System for 125 Virtual School and Credit + Recovery courses Design, plan, and implement customized + training for campuses + -     + Develop training and support plan for 75 + Instructional Technology Specialists for learning technologies and learning + management systems System Administrator for all learning + technologies and learning management systems for a district of 5,000+ + students and 65,000+ students Design and implement all learning technologies + training for Homebound teachers Department administrative contact for all High + School campuses with learning technologies and courseware for Virtual School + and Credit Recovery students and labs Compiled and analyzed data on 2 learning + management systems, 11 online programs, and a multitude of learning + technologies, including device management + + + + + Certified Classroom Teacher August 2007 to October 2013 Company Name － City , State Presented district staff development sessions for district purchased online software programs for RtI and General Education settings 4th Grade ESL Language Arts Teacher Provide staff development to campus for SIOP and district writing initiatives Implement district purchased online software programs within daily curriculum Plan, provide, and measure effectiveness of intervention and instruction for students Develop and implement IEPs for inclusion students in a Co-Teach setting Plan, recruit, and implement social events for entire campus. Language Arts Teacher August 2005 to June 2007 Company Name Create and implement curriculum aligned with TEKS for Level 1 ESL students Implement district purchased online software programs within daily curriculum Plan, provide, and measure effectiveness of intervention and instruction for students Summer Curriculum Writing team member District Staff Development presenter. Language Arts Teacher August 2003 to June 2005 Company Name Plan, implement, and measure effectiveness of intervention and instruction for students. Implement district purchased online software programs within daily curriculum. Develop and implement creative lesson plans, aligned with TEKS, to facilitate learning. Summer Curriculum Writing team member. Education and Training Bachelor of Science : Criminal Justice , December 1998 Southwest Texas State University Criminal Justice Alternative Teaching Certification, ELAR & ESL 4-8 - 2003 Teacher Certification : Educator Certification , October 2013 Lone Star College － City , State , USA Bachelor of Science : Information Technology University of Phoenix － City , State , USA Master of Arts : Educational Leadership and Technology Integration , 2016 Lamar University － City , State , USA Certifications Certified Trainer of Trainers (ToT) for SIOP implementation in the classroom Abydos Learning International (New Jersey Writing Project in Texas) Certified Trainer TEA Certified English, Language Arts, and Reading 4-8 TEA Certified English as a Second Language (Supplementary)  K-12 TEA Certified Social Studies 4-8 Harris County Department of Education Certified Virtual School Teacher (9-12) Skills Learning Mangement System, Learning Technologies, Technology Integration, Online Programs ","
ONLINE LEARNING COORDINATOR - PROGRAM TRAINING AND SUPPORT
Summary
To +effectively and innovatively influence student and staff knowledge and skills +with learning technologies and learning management systems through support and +online education.
Core Qualifications
  • Multiple Learning Management System platform + experience: Schoology, Desire2Learn (D2L), Moodle, Blackboard
  • Multiple platforms to enhance the use of technology + as a mode of learning: mobile learning, tablet computing, online professional + development, online courses for credit (both virtual and in the classroom), + educational software as instruction and as supplemental to instruction, + gamification, video tutorials
  • Creating and presenting district-level staff development for educational software programs
  • Creating and facilitating all required professional development for all departments in a district of 5,000+ employees
  • Certified Trainer of Trainers (ToT) for SIOP (Sheltered Instruction Observation Protocol) implementation in the classroom
Achievements
  • Member of International Society for Technology + in Education (ISTE)
  • Presenter at 2012 TCCA – “Technology + Integration in the Elementary Classroom”
  • ESL Teacher of the Year, Plummer Middle + School, 2006-2007
  • Member of International Literacy Association + (ILA)
  • Presenter at 2014 TCEA – “Technology + Integration and You” + + + + +
Professional Experience
Online Learning Coordinator - Program Training and Support
October 2013 to Current Company Name － City , State
  • Created and presented district staff + development sessions for district purchased online software programs for RtI + and General Education settings
  • Designed implementation plans and strategies + for all learning technologies in the district (Administration and Campus + staff)
  • Implemented pilot studies and provided results + and recommendations on all program purchases
  • Create online professional development and + maintain records of courses for entire district: campus, administration, and + staff
  • One on one coaching for implementation and + learning technology design for blended learning environments
  • Plan, provide, and measure effectiveness of + intervention and instruction for students
  • Oversee curriculum alignment within online + courses in the Learning Management System for 125 Virtual School and Credit + Recovery courses
  • Design, plan, and implement customized + training for campuses + -     + Develop training and support plan for 75 + Instructional Technology Specialists for learning technologies and learning + management systems
  • System Administrator for all learning + technologies and learning management systems for a district of 5,000+ + students and 65,000+ students
  • Design and implement all learning technologies + training for Homebound teachers
  • Department administrative contact for all High + School campuses with learning technologies and courseware for Virtual School + and Credit Recovery students and labs
  • Compiled and analyzed data on 2 learning + management systems, 11 online programs, and a multitude of learning + technologies, including device management + + + + +
Certified Classroom Teacher
August 2007 to October 2013 Company Name － City , State
  • Presented district staff development sessions for district purchased online software programs for RtI and General Education settings
  • 4th Grade ESL Language Arts Teacher Provide staff development to campus for SIOP and district writing initiatives
  • Implement district purchased online software programs within daily curriculum
  • Plan, provide, and measure effectiveness of intervention and instruction for students Develop and implement IEPs for inclusion students in a Co-Teach setting
  • Plan, recruit, and implement social events for entire campus.
Language Arts Teacher
August 2005 to June 2007 Company Name
  • Create and implement curriculum aligned with TEKS for Level 1 ESL students Implement district purchased online software programs within daily curriculum Plan, provide, and measure effectiveness of intervention and instruction for students Summer Curriculum Writing team member District Staff Development presenter.
Language Arts Teacher
August 2003 to June 2005 Company Name
  • Plan, implement, and measure effectiveness of intervention and instruction for students.
  • Implement district purchased online software programs within daily curriculum.
  • Develop and implement creative lesson plans, aligned with TEKS, to facilitate learning.
  • Summer Curriculum Writing team member.
Education and Training
Bachelor of Science : Criminal Justice , December 1998 Southwest Texas State University Criminal Justice
Alternative Teaching Certification, ELAR & ESL 4-8 - 2003
Teacher Certification : Educator Certification , October 2013 Lone Star College － City , State , USA
Bachelor of Science : Information Technology University of Phoenix － City , State , USA
Master of Arts : Educational Leadership and Technology Integration , 2016 Lamar University － City , State , USA
Certifications
  • Certified Trainer of Trainers (ToT) for SIOP implementation in the classroom
  • Abydos Learning International (New Jersey Writing Project in Texas) Certified Trainer
  • TEA Certified English, Language Arts, and Reading
  • 4-8 TEA Certified English as a Second Language (Supplementary)  K-12
  • TEA Certified Social Studies 4-8
  • Harris County Department of Education Certified Virtual School Teacher (9-12)
Skills
Learning Mangement System, Learning Technologies, Technology Integration, Online Programs
",ARTS +28975482," OPERATIONS MANAGER Career Overview Experienced and enthusiastic management professional with strong analytical, organizational and problem solving skills. Successful in overall operations in a fast paced environment, with an in-depth knowledge of sales, operations, finance and customer service. Areas of Expertise Operations management Effective leader Staff development Complex problem solving Inventory control Calm under pressure Sound judgment Supervision and training Professional Experience Company Name September 2014 to Current Operations Manager City , State Mentored, coached and trained all new reception team members. Boosted company efficiency through streamlined reporting processes. Created and maintained schedules for 8 departments. Responsible for all payroll processes. Consulted with the IT department and oversaw the launch, training and implementation of new salon software. Responsible for all financial reporting to the accounting department. Directly managed the salon's Operations Coordinator and maintenance team. Worked to maintain inventory levels and reduce overall shrink in the retail aspect of the business. Company Name September 2010 to September 2014 Salon Manager City , State Managed team of 18 professionals. Directed strategic initiatives to achieve projected monthly sales goals. Coordinated and oversaw all day-to-day business operations inclusive of ordering of supplies, payroll, facility maintenance and schedules. Reduced and controlled expenses by adhering to budgets and researching and applying cost effective alternatives. Surpassed revenue goals in four consecutive quarters. Increased profits by 20% over previous year for 13/14 fiscal. Ran highest grossing revenue per chair location in the company. Trained and monitored customer service representatives to ensure quality customer service. Provided training, mentoring and guidance for new and existing employees. Consulted and assisted in over seeing operations for other area locations. Promoted to Operations Manager of the salon's flagship location in New York, NY in September, 2014. Company Name February 2008 to September 2010 Floor Manager City , State Direct liaison between clients and technical staff. Involved in all aspects of customer service to ensure superior service. Created and maintained staff schedules. Assisted in ensuring seamless and highly productive day-to-day goings on. Monitored and tracked daily/yearly/weekly sales in all departments. Promoted to Salon Manager of the company's Greenwich, CT location in September, 2010. Company Name February 2003 to February 2008 Marketing & Public Relations Director/Manager City , State Developed and implemented marketing and business plans, designed press releases and promotional materials. Coordinated and oversaw all promotional and special events. Simultaneously managed multiple projects under tight deadlines. Developed advertising and PR programs using print media, trade show presentations, press interviews, brochure, videotapes, audio tapes and direct mail campaigns. Initiated direct marketing programs from creative concept to production and implementation. Developed in-house database that targeted new customers. Negotiated, purchased, and scheduled newspaper, radio, and outdoor advertising. Supervised the development and maintenance of the company's Web site. Assisted the owner in managing company operations. Monitored customer service representatives to ensure quality customer service. Provided training and guidance for new employees. Designed and presented training curriculum for personnel. Human Resources coordinator. Company Name August 2001 to February 2013 Administrative Assistant/Receptionist City , State Direct liaison between clients, management and technical staff. Involved with all aspects of customer service and appointment scheduling including solving problems, answering questions and working with customers to ensure fantastic service. Greeted guests, performed general front office duties, answered phones, scheduled appointments and maintained reservations database. Maintained computerized customer database. Worked well with all levels of management and regularly assisted managers with projects. Handled large call volume while maintaining accuracy, efficiency, and a positive, friendly attitude. Operated cash registers and computer input applications. Acquired excellent communication and interpersonal skills with the public and coworkers. Promoted to Marketing and Public Relations Director/Manager in February 2003. Education and Training The College of Staten Island 2002 Bachelor of Science : Communications City , State , US Bachelor of Science: Communications, 2002 The College of Staten Island - New York Additional Information Accomplishments Additional Information Honors and Awards: Dean's List 1997-2002 High academic standing Presentations Developed advertising and PR programs using print media, trade show presentations, press interviews, brochure, videotapes, audio tapes and direct mail campaigns Skills Customer Service, Receptionist, Retail Sales, Maintenance, Operations, Training, Marketing, Sales, Database, Public Relations, Advertising, Business Plans, Direct Mail, Direct Marketing, Excellent Multitasker, Human Resources, Pr, Promotional, Simultaneously, Trade Show, Budgets, Business Operations, Mentoring, Monthly Sales, Ordering, Payroll, Sales Goals, Clients, Administrative Assistant, Sales In, Weekly Sales, Answering, Cash, Liaison, Order Entry, Billing, Correspondence, Finance, Inventory, Inventory Control, Of Sales, Operations Management, Problem Solving ","
OPERATIONS MANAGER
Career Overview
Experienced and enthusiastic management professional with strong analytical, organizational and problem solving skills. Successful in overall operations in a fast paced environment, with an in-depth knowledge of sales, operations, finance and customer service.
Areas of Expertise
Operations management Effective leader Staff development Complex problem solving Inventory control Calm under pressure Sound judgment Supervision and training
Professional Experience
Company Name September 2014 to Current Operations Manager
City , State
  • Mentored, coached and trained all new reception team members.
  • Boosted company efficiency through streamlined reporting processes.
  • Created and maintained schedules for 8 departments.
  • Responsible for all payroll processes.
  • Consulted with the IT department and oversaw the launch, training and implementation of new salon software.
  • Responsible for all financial reporting to the accounting department.
  • Directly managed the salon's Operations Coordinator and maintenance team.
  • Worked to maintain inventory levels and reduce overall shrink in the retail aspect of the business.
Company Name September 2010 to September 2014 Salon Manager
City , State
  • Managed team of 18 professionals.
  • Directed strategic initiatives to achieve projected monthly sales goals. Coordinated and oversaw all day-to-day business operations inclusive of ordering of supplies, payroll, facility maintenance and schedules.
  • Reduced and controlled expenses by adhering to budgets and researching and applying cost effective alternatives.
  • Surpassed revenue goals in four consecutive quarters.
  • Increased profits by 20% over previous year for 13/14 fiscal.
  • Ran highest grossing revenue per chair location in the company. Trained and monitored customer service representatives to ensure quality customer service.
  • Provided training, mentoring and guidance for new and existing employees.
  • Consulted and assisted in over seeing operations for other area locations.
  • Promoted to Operations Manager of the salon's flagship location in New York, NY in September, 2014.
Company Name February 2008 to September 2010 Floor Manager
City , State
  • Direct liaison between clients and technical staff.
  • Involved in all aspects of customer service to ensure superior service.
  • Created and maintained staff schedules.
  • Assisted in ensuring seamless and highly productive day-to-day goings on.
  • Monitored and tracked daily/yearly/weekly sales in all departments.
  • Promoted to Salon Manager of the company's Greenwich, CT location in September, 2010.
Company Name February 2003 to February 2008 Marketing & Public Relations Director/Manager
City , State
  • Developed and implemented marketing and business plans, designed press releases and promotional materials.
  • Coordinated and oversaw all promotional and special events. Simultaneously managed multiple projects under tight deadlines. Developed advertising and PR programs using print media, trade show presentations, press interviews, brochure, videotapes, audio tapes and direct mail campaigns.
  • Initiated direct marketing programs from creative concept to production and implementation.
  • Developed in-house database that targeted new customers. Negotiated, purchased, and scheduled newspaper, radio, and outdoor advertising.
  • Supervised the development and maintenance of the company's Web site.
  • Assisted the owner in managing company operations.
  • Monitored customer service representatives to ensure quality customer service.
  • Provided training and guidance for new employees.
  • Designed and presented training curriculum for personnel.
  • Human Resources coordinator.
Company Name August 2001 to February 2013 Administrative Assistant/Receptionist
City , State
  • Direct liaison between clients, management and technical staff.
  • Involved with all aspects of customer service and appointment scheduling including solving problems, answering questions and working with customers to ensure fantastic service.
  • Greeted guests, performed general front office duties, answered phones, scheduled appointments and maintained reservations database.
  • Maintained computerized customer database.
  • Worked well with all levels of management and regularly assisted managers with projects.
  • Handled large call volume while maintaining accuracy, efficiency, and a positive, friendly attitude.
  • Operated cash registers and computer input applications.
  • Acquired excellent communication and interpersonal skills with the public and coworkers.
  • Promoted to Marketing and Public Relations Director/Manager in February 2003.
Education and Training
The College of Staten Island 2002 Bachelor of Science : Communications City , State , US Bachelor of Science: Communications, 2002 The College of Staten Island - New York Additional Information
Accomplishments
Additional Information Honors and Awards: Dean's List 1997-2002 High academic standing
Presentations
Developed advertising and PR programs using print media, trade show presentations, press interviews, brochure, videotapes, audio tapes and direct mail campaigns
Skills
Customer Service, Receptionist, Retail Sales, Maintenance, Operations, Training, Marketing, Sales, Database, Public Relations, Advertising, Business Plans, Direct Mail, Direct Marketing, Excellent Multitasker, Human Resources, Pr, Promotional, Simultaneously, Trade Show, Budgets, Business Operations, Mentoring, Monthly Sales, Ordering, Payroll, Sales Goals, Clients, Administrative Assistant, Sales In, Weekly Sales, Answering, Cash, Liaison, Order Entry, Billing, Correspondence, Finance, Inventory, Inventory Control, Of Sales, Operations Management, Problem Solving
",PUBLIC-RELATIONS +13014900," PRODUCT AND WEB DESIGNER Summary My career of 34 years includes the graphic art field, fine arts, and elementary art teacher. My personal evolution and vision helps me to know that I possess truth, talent and ability that is unique and highly creative. I have always known that art was my life path, and I seek to share in ways that apply to the world today in innovative ways. The Mission ~ To work with a team as designer or in some capacity where my creativity and thinking outside the box can be utilized best. To provide graphic expressions that convey the best message whether it be print or web presentation . My many years of experience affords me depth of knowledge in the arts fields, hands on, and I intend to use this knowledge for future endeavors as freelance designer. My Offerings ~ I focus on using my creative energy and experience as a Graphic Artist skilled in a variety of designs, logos and marketing packages designed to strengthen business competence.. I am a visual designer with an aptitude for experimental projects. My design skills are unique ~ I utilize the basic elements of design: color, line, shape, space, texture and value to help with the overall creation of any art projects or instruction. My training, experience, and education in art enables me to have a vast resource of ideas to share. And very importantly, other's ideas inspire me to go beyond and create things that clients envisioned. Workshops ~ I am interested in Teaching groups or private lessons, sharing creatively and working with other artists to create meaningful art. ~ Past and current students and clientele are primarily those listed here: Art collectors, art galleries, art enthusiasts, parents of students, adults or children who may seek creative art instruction in a wide variety of mediums from an enthusiastic artist/teacher Organizations or individuals who may be seeking a career creative artist to assist in projects requiring their ideas becoming fine finished art. Set design, backgrounds for theatre productions large or small Elementary/Secondary/Adult students who are interested in improving motor skills, experiment with various materials, learn the history of art, and apply art to life, possibly in a career involving some of these skills. The Overview ~~~ My freelance business is based in Cody, Wyoming, but not limited to the area. I am proficient in graphics programs including Adobe Photoshop, InDesign, Dreamweaver, Illustrator, Microsoft Word, Excel. have worked for most of my career at a distance and utilize all of the modern technology that makes it possible and simple to do this. SHedrick Art & Design on Facebook. Brochure, business cards, and other collateral Networking with Arts Councils, Galleries, Grant possibilities, and other interests Client referrals available Background & Experience ~~~ Product design and development of varieties of gifts, toys, socks, dolls, jewelry, snowglobes and more. Approx 20 years with one company. Very large E Commerce Website development and some HTML. Web maintenance. 3 years. Elementary art instructor with the Art on a Cart program in Cody, Wyoming, 7years. Each year my 300 students are exposed to all elements of art, art history, as many mediums and techniques as the budget will allow. Self employed freelance artist/illustrator/graphic designer for over 30 years working in a variety of mediums. Much Photoshop CS5. Studied with several professional artists privately, and taught art lessons to children through the Cody Parks and Recreation in the summers. Created an organization called Raise Your Hand for Art to promote awareness of the need for art in the elementary age child's growth and how it actually helps them with their academic studies Invested entire career to date in the field of art. Currently Registered name and business licensed in the state of Wyoming, formerly in California Completed substitute certification program, and update regularly Joined several professional associations and memberships Completed hundreds of paintings and graphic works for satisfied clients. Highly creative and multi-talented Graphic Designer with more than 30 years in product development and print design. Highlights Dedicated art professional with over 30 years of hands on experience. Proficient in Adobe Photoshop, InDesign, Illustrator, Microsoft Word, Excel. Some knowledge of Dreamweaver Adept researcher and visionary, excellent at working with others' ideas Self disciplined, work well on own from home office. Prompt, positive, self-disciplined Able to work on more than one project at once Some HTML knowledge Microsoft Office Suite knowledge Advanced typography knowledge Corporate design - logos and branding Strong design sense Conceptual thinker Design strategist Experience with brochure and newsletter formatting Logo and business card photography and layout Photo enhancing Website enhancement Stationery and letterhead Creative and artistic thinker Self-motivated professional Resourceful researcher Quick learner Menu design using Adobe InDesign Project proposals Professional Associations Substitute Teaching certification permit 2004-2011 enabled me to teach in Wyoming Public School system. Designed and implemented Art on a Cart program for Park County School District. Indimension, Inc., Asheville, NC Pat O'Hara Brewing Co, Cody, WY Park County School District, Cody, WY Park County Arts Council, Cody, WY Cody Country Art League, Cody, WY Wildwood Furniture, Cody, WY Gold Coast Marketing, Ventura, CA Irma Hotel, Cody, WY Fine Art Collectors: Jerry Russell & Gretchen Stark, Wapiti, WY Jeri Gillett, Belfry, MT Ty & Jamie Barhaug, Powell, WY Dorothea Hartley, Oakview, CA Experience January 1995 to January 2014 Company Name City , State Product and Web Designer Created graphic materials for the company website. Designed and printed online interactive sales and marketing collateral.Designed unique print materials, including advertisements, brochures and logo designs. Determined styles, size and arrangement of illustrations and graphics. Assisted in developing and maintaining user-friendly websites. Translated prototypes and PSDs into launch-ready, pixel-perfect formats. Maintained site appearance by developing and enforcing content and display standards. Consistently adhered to all internal delivery schedules. Collaborated with a team of designers to offer improvements and direction on others' projects. Prepared layouts and drawings in compliance with established templates and design standards. Adhered to all corporate brand guidelines when preparing graphic materials. Recommended techniques, methods and media best suited to produce desired visual effects Designed artistic signage for special corporate events.. Developed creative graphics that simplified complex messages. Worked with overseas factories to deliver polished final products. Contributed ideas during strategic and conceptual brainstorming sessions. Coordinated with the production factories and delivery managers to follow through from conception, to manufacture, to delivery to online sales. Created concept mock-ups and banners for web and mobile applications. Created all communications collateral, including web pages, brochures and fliers. Prioritized graphic workload and effectively coordinated multiple projects. Supported production of various projects under tight time constraints.. Produced product and packaging for domestic and international markets. Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. January 2005 to October 2013 Company Name City , State Food and Beverage Part-time in Food and Beverage business for 7 years. Very busy tourist hotel. In this business a person most be very organized, personable and energetic.. January 1990 to April 1995 Company Name City , State Graphic Designer Designed souvenir mugs and t-shirts for large scale tourism distribution. Clients included Sea World and Busch Gardens. Harrah's, Stratosphere, MGM Grand, and numerous other Las Vegas attractions. July 1984 to June 1987 Company Name City , State Graphic Designer Licensed Disney t-shirts. Designed for T-shirt company who supplied Universal Studios and many tourist attractions in Southern California and beyond with Disney themed t-shirts, from cartoon characters such as Mickey Mouse to Betty Boop and numerous others popular then. Education 1985 Colorado Institute of Art City , State , USA Advertising Design Associate of Arts Fine Art coursework Sculpture course Advertising seminars Computer and Art Design courses Public Relations seminar Studio Art courses Visual Communication course Graphic Design for Print Media focus Ventura College City , State , USA Illustration & Cartooning Studied with Chris Martinez, noted Illustrator, Caricaturist. Northwest College City , State , US History, Music, Education Online Adult education, not degree focused. Ventura College City , State , US Computer Science Learned basic computer language and use of PC/Mac. Learned Photoshop and Microsoft Word. Personal Information Born Billings, Montana, Feb 8, 1961. Both parents fine artists, family of 5 siblings. American, caucasian Excellent health No children, only animals Long term relationship Live out in the country on 35 acre farm Valid id and US passport Registered voter in Wyoming My interests: When I am not working on the computer, I am painting pet portraits, painting furniture, creating clay and wood sculpture. I find everything an opportunity to be solve problems, and am always coming up with creative solutions. Love gardening and growing things, healthful creative cooking Love cats, horses, and my dog Love the ocean and warm climate Skills Am proficient with graphics programs such as Adobe Photoshop, InDesign, Illustrator plus word programs such as Microsoft Word and Excel. Highly skilled at product development from the envisioning, researching, making visual, and creating actual product. Working with other's ideas, and especially enjoy creating my own ideas into visuals. Have great organizational skills needed for freelance self employment Additional Information Professional Associations Indimension, Inc., Asheville, NC Park County School District, Cody, WY Park County Arts Council, Cody, WY Cody Country Art League, Cody, WY Wildwood Furniture, Cody, WY Gold Coast Marketing, Ventura, CA Fine Art Collectors: Jerry Russell & Gretchen Stark, Wapiti, WY Jeri Gillett, Belfry, MT Ty & Jamie Barhaug, Powell, WY Dorothea Hartley, Oakview, CA ","
PRODUCT AND WEB DESIGNER
Summary

My career of 34 years includes the graphic art field, fine arts, and elementary art teacher. My personal evolution and vision helps me to know that I possess truth, talent and ability that is unique and highly creative.

I have always known that art was my life path, and I seek to share in ways that apply to the world today in innovative ways.


The Mission ~ To work with a team as designer or in some capacity where my creativity and thinking outside the box can be utilized best. To provide graphic expressions that convey the best message whether it be print or web presentation . My many years of experience affords me depth of knowledge in the arts fields, hands on, and I intend to use this knowledge for future endeavors as freelance designer.


My Offerings ~ I focus on using my creative energy and experience as a Graphic Artist skilled in a variety of designs, logos and marketing packages designed to strengthen business competence..

I am a visual designer with an aptitude for experimental projects.


My design skills are unique ~ I utilize the basic elements of design: color, line, shape, space, texture and value to help with the overall creation of any art projects or instruction. My training, experience, and education in art enables me to have a vast resource of ideas to share. And very importantly, other's ideas inspire me to go beyond and create things that clients envisioned.

Workshops ~ I am interested in Teaching groups or private lessons, sharing creatively and working with other artists to create meaningful art.

~ Past and current students and clientele are primarily those listed here:

Art collectors, art galleries, art enthusiasts, parents of students, adults or children who may seek creative art instruction in a wide variety of mediums from an enthusiastic artist/teacher

Organizations or individuals who may be seeking a career creative artist to assist in projects requiring their ideas becoming fine finished art.

Set design, backgrounds for theatre productions large or small Elementary/Secondary/Adult students who are interested in improving motor skills, experiment with various materials, learn the history of art, and apply art to life, possibly in a career involving some of these skills.


The Overview ~~~ My freelance business is based in Cody, Wyoming, but not limited to the area. I am proficient in graphics programs including Adobe Photoshop, InDesign, Dreamweaver, Illustrator, Microsoft Word, Excel. have worked for most of my career at a distance and utilize all of the modern technology that makes it possible and simple to do this. SHedrick Art & Design on Facebook. Brochure, business cards, and other collateral Networking with Arts Councils, Galleries, Grant possibilities, and other interests Client referrals available


Background & Experience ~~~ Product design and development of varieties of gifts, toys, socks, dolls, jewelry, snowglobes and more. Approx 20 years with one company. Very large E Commerce Website development and some HTML. Web maintenance. 3 years. Elementary art instructor with the Art on a Cart program in Cody, Wyoming, 7years. Each year my 300 students are exposed to all elements of art, art history, as many mediums and techniques as the budget will allow. Self employed freelance artist/illustrator/graphic designer for over 30 years working in a variety of mediums. Much Photoshop CS5.


Studied with several professional artists privately, and taught art lessons to children through the Cody Parks and Recreation in the summers.

Created an organization called Raise Your Hand for Art to promote awareness of the need for art in the elementary age child's growth and how it actually helps them with their academic studies Invested entire career to date in the field of art.


Currently Registered name and business licensed in the state of Wyoming, formerly in California Completed substitute certification program, and update regularly Joined several professional associations and memberships Completed hundreds of paintings and graphic works for satisfied clients.


Highly creative and multi-talented Graphic Designer with more than 30 years in product development and print design.

Highlights

Dedicated art professional with over 30 years of hands on experience.


Proficient in Adobe Photoshop, InDesign, Illustrator, Microsoft Word, Excel. Some knowledge of Dreamweaver


Adept researcher and visionary, excellent at working with others' ideas


Self disciplined, work well on own from home office.


Prompt, positive, self-disciplined

Able to work on more than one project at once
  • Some HTML knowledge

  • Microsoft Office Suite knowledge

  • Advanced typography knowledge

  • Corporate design - logos and branding

  • Strong design sense
  • Conceptual thinker
  • Design strategist
  • Experience with brochure and newsletter formatting
  • Logo and business card photography and layout
  • Photo enhancing
  • Website enhancement
  • Stationery and letterhead
  • Creative and artistic thinker
  • Self-motivated professional
  • Resourceful researcher
  • Quick learner
  • Menu design using Adobe InDesign
  • Project proposals
Professional Associations

Substitute Teaching certification permit 2004-2011 enabled me to teach in Wyoming Public School system. Designed and implemented Art on a Cart program for Park County School District.





Indimension, Inc., Asheville, NC

Pat O'Hara Brewing Co, Cody, WY

Park County School District, Cody, WY

Park County Arts Council, Cody, WY

Cody Country Art League, Cody, WY

Wildwood Furniture, Cody, WY

Gold Coast Marketing, Ventura, CA

Irma Hotel, Cody, WY



Fine Art Collectors:

Jerry Russell & Gretchen Stark, Wapiti, WY

Jeri Gillett, Belfry, MT

Ty & Jamie Barhaug, Powell, WY

Dorothea Hartley, Oakview, CA

Experience
January 1995 to January 2014
Company Name City , State Product and Web Designer

Created graphic materials for the company website.

Designed and printed online interactive sales and marketing collateral.Designed unique print materials, including advertisements, brochures and logo designs.

Determined styles, size and arrangement of illustrations and graphics.

Assisted in developing and maintaining user-friendly websites.

Translated prototypes and PSDs into launch-ready, pixel-perfect formats.

Maintained site appearance by developing and enforcing content and display standards.

Consistently adhered to all internal delivery schedules.

Collaborated with a team of designers to offer improvements and direction on others' projects.

Prepared layouts and drawings in compliance with established templates and design standards.

Adhered to all corporate brand guidelines when preparing graphic materials.

Recommended techniques, methods and media best suited to produce desired visual effects

Designed artistic signage for special corporate events..

Developed creative graphics that simplified complex messages.

Worked with overseas factories to deliver polished final products.

Contributed ideas during strategic and conceptual brainstorming sessions.

Coordinated with the production factories and delivery managers to follow through from conception, to manufacture, to delivery to online sales.

Created concept mock-ups and banners for web and mobile applications.

Created all communications collateral, including web pages, brochures and fliers.

Prioritized graphic workload and effectively coordinated multiple projects.

Supported production of various projects under tight time constraints..

Produced product and packaging for domestic and international markets.

Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs.
January 2005 to October 2013
Company Name City , State Food and Beverage

Part-time in Food and Beverage business for 7 years.

Very busy tourist hotel.

In this business a person most be very organized, personable and energetic..
January 1990 to April 1995
Company Name City , State Graphic Designer

Designed souvenir mugs and t-shirts for large scale tourism distribution. Clients included Sea World and Busch Gardens. Harrah's, Stratosphere, MGM Grand, and numerous other Las Vegas attractions.
July 1984 to June 1987
Company Name City , State Graphic Designer

Licensed Disney t-shirts. Designed for T-shirt company who supplied Universal Studios and many tourist attractions in Southern California and beyond with Disney themed t-shirts, from cartoon characters such as Mickey Mouse to Betty Boop and numerous others popular then.
Education
1985
Colorado Institute of Art
City , State , USA Advertising Design
Associate of Arts

Fine Art coursework

Sculpture course

Advertising seminars

Computer and Art Design courses

Public Relations seminar

Studio Art courses

Visual Communication course

Graphic Design for Print Media focus
Ventura College
City , State , USA Illustration & Cartooning

Studied with Chris Martinez, noted Illustrator, Caricaturist.
Northwest College
City , State , US History, Music, Education

Online Adult education, not degree focused.
Ventura College
City , State , US Computer Science

Learned basic computer language and use of PC/Mac. Learned Photoshop and Microsoft Word.

Personal Information

Born Billings, Montana, Feb 8, 1961.

Both parents fine artists, family of 5 siblings.

American, caucasian

Excellent health

No children, only animals

Long term relationship

Live out in the country on 35 acre farm

Valid id and US passport

Registered voter in Wyoming


My interests:

When I am not working on the computer,

I am painting pet portraits, painting furniture,

creating clay and wood sculpture.

I find everything an opportunity to be solve problems, and am always coming up with creative solutions.

Love gardening and growing things, healthful creative cooking

Love cats, horses, and my dog

Love the ocean and warm climate



Skills

Am proficient with graphics programs such as Adobe Photoshop, InDesign, Illustrator plus word programs such as Microsoft Word and Excel.


Highly skilled at product development from the envisioning, researching, making visual, and creating actual product.


Working with other's ideas, and especially enjoy creating my own ideas into visuals.


Have great organizational skills needed for freelance self employment
Additional Information

Professional Associations


Indimension, Inc., Asheville, NC

Park County School District, Cody, WY

Park County Arts Council, Cody, WY

Cody Country Art League, Cody, WY

Wildwood Furniture, Cody, WY

Gold Coast Marketing, Ventura, CA



Fine Art Collectors:

Jerry Russell & Gretchen Stark, Wapiti, WY

Jeri Gillett, Belfry, MT

Ty & Jamie Barhaug, Powell, WY

Dorothea Hartley, Oakview, CA

",DESIGNER +22890839," CORPORATE ENGINEERING SUPPORT TECHNICIAN Summary TECHNICAL SUPPORT ENGINEER +Technical Support Telecom Support Networking Support Software/PC/LAN Troubleshooting Accomplished in Technical Support with 4 years of experience troubleshooting and maintaining user applications, workstations, and accounts across multiple platforms (OS X, Linux, Windows, Android, iOS). Updated and written user-facing and IT-facing technical. +*Provides outstanding customer service and a strong ability to communicate technical concepts in a non-technical manner. Known for patience in dealing with frustrated users. Highlights Installing, Configuring, Troubleshooting Windows, Linux and OS X Installing, Configuring, Troubleshooting SoHo Networks Creating & Updating documentation Software Installation, configuring, and Troubleshooting Implementing, Configuring network and End User Security Mobile device Support Printer Support CLI Knowledge VOIP, Video Chat Support Critical Thinking with Root Cause Analysis Encryption File Structures Network Protocols AAA Security Model Accounts and Group policy Browser Support TECHNOLOGY PROFICIENCIES Operating Systems: Windows 7-10, Ubuntu 14.04, OS X 10.8-10.11, ChromeOS, iOS9, Android Applications: MS Office 2010-2016 (Word, Excel, PowerPoint, Outlook), Google Apps (Drive, Docs, Sheets, Slides, Keep, Forms, Sites), Google Drive Sync Client, Internet Explorer, Firefox, Chrome, Safari, Edge, OpenVPN, Wireshark, Sublime Text, MSRA, Microsoft RDP, OpenSSH, Puppet, SCCM 2012 iOS-MDM Networking TCP/IP, DNS, DHCP, LAN/WAN, VPN/Remote Connectivity - OpenVPN, some basic Cisco iOS, Microsoft Virtual PC/Hyper-V, TeamViewer, Terminal Services, Netgear, Linksys, Firewall, Ports, experience in Routing & Switching (OSPF / BGP / VLAN / STP), Strong desire to learn more Hardware: Dell, HP, IBM/Lenovo, Apple, Microsoft, desktop, laptops. Android Smartphones tables, and wearables. iPhones and iPads. Printers, Routers, Switches, Modems, Wireless Routers, Video Conferencing equipment (TV, Projectors, Microphones, Speakers) Security: Basic knowledge of IPSEC / SSL-VPN / NAT / GRE, some experience with Authentication Protocols (Radius / TACACS), Strong desire to learn more. Experience Corporate Engineering Support Technician 01/2015 to Current Company Name City , State Remote Support more than 120,000 employments. Supported A wide variety of platforms including Windows, OS X, Linux (Ubuntu 14.04 LTS), ChromeOS. Installed/uninstalled, configured, and troubleshot end user software (i.e. SolidWorks, CAD, MSI, exe installers, dpkg binaries, and dmg binaries) and system management software (SCCM and Puppet). Managed user account access with Active Directory and Google Groups based on Google's security policies. Change, reset or lock user accounts. User name changes and setup of account/email aliases for Google, Google X, and Nest. Collaborate with other IT infrastructure teams (Linux, WinOps, SecOps, and NetOps) to resolve some of the most difficult issues and infrastructure outages. Help Desk Support Analyst II 06/2012 to 08/2014 Company Name City , State Provided Remote call center support for 600 New York Life Insurance agents. Advised agents on the recommended specifications for now computer equipment based on each agent's needs. Installed New York Life software along with WinMagic SecureDoc for Windows encryption. Reset agent port passwords and access to OWA. Installed and troubleshot end user software (Microsoft Office 2003-2008 including Outlook). Implemented Security with Windows Firewall, Antivirus software, and browser hardening. Troubleshot end user issues with windows, Malware, software updates and account creation. Worked with the New York Life software team to adapt a modern standard for digitally download instead of CD-ROM distribution via mail service for software updates. Contributed to revamping how new employees are trained and the streaming the information needed to learn the functions of the job. Pushed for New York Life to standardize what computer hardware and Version of Windows agent should be buying to handle the modern software. Using Pluralsight.com, I taught myself the basics of Help Desk Support with the CompTIA A+(801/802) training courses. I learned the Must have knowledge for Network concepts and troubleshooting with the CompTIA Network+(N005) course. Building on learning the basics for general computer and networking troubleshooting I learned the concepts of security with the CompTIA Security+(SY0-301) course. CBTNuggets.com. Certifications Using CBTNuggets.com, I continued to build my system administration skill with the CompTIA Linux+/LPIC-1 course. I then built my Microsoft Windows Server with the MCSA 410, 411, and 412 course. I updated some of my prior knowledge with the CompTIA Network+(N006) and Security+(SY0-401). Continuing with Networking I am now taking a course for Cisco's CCNA. I am also moving forward with security. I am taking the EC Council Certified Ethical Hacker(v8.0) course. To understand system management better I am learning Bash scripting and Python. Skills A+, Active Directory, Antivirus, Apple, Bash, Basic, BGP, CAD, call center, CCNA, CD-ROM, CLI, Cisco iOS, Cisco, com, Hardware, computer hardware, Council, Critical Thinking, Encryption, Client, Dell, DHCP, documentation, DNS, Edge, email, Firewall, Forms, Help Desk Support, HP, IBM, Insurance, Internet Explorer, LAN, laptops, Linux and OS, Linux, access, Excel, mail, Microsoft Office, MS Office, Outlook, PowerPoint, Windows 7, Microsoft Windows, Windows, Word, Modems, MSI, Networking I, Network, Networking, Networks, Operating Systems, OS, OSPF, policies, Printer, Printers, Protocols, Python, Routers, Routing, scripting, Software Installation, SolidWorks, SSL, Switches, system administration, tables, TCP/IP, TV, troubleshooting I, Troubleshooting, Video, Video Conferencing, VPN, VOIP, WAN ","
CORPORATE ENGINEERING SUPPORT TECHNICIAN
Summary
TECHNICAL SUPPORT ENGINEER +Technical Support Telecom Support Networking Support Software/PC/LAN Troubleshooting Accomplished in Technical Support with 4 years of experience troubleshooting and maintaining user applications, workstations, and accounts across multiple platforms (OS X, Linux, Windows, Android, iOS). Updated and written user-facing and IT-facing technical. +*Provides outstanding customer service and a strong ability to communicate technical concepts in a non-technical manner. Known for patience in dealing with frustrated users.
Highlights
  • Installing, Configuring, Troubleshooting Windows, Linux and OS X
  • Installing, Configuring, Troubleshooting SoHo Networks
  • Creating & Updating documentation
  • Software Installation, configuring, and Troubleshooting
  • Implementing, Configuring network and End User Security
  • Mobile device Support
  • Printer Support
  • CLI Knowledge
  • VOIP, Video Chat Support
  • Critical Thinking with Root Cause Analysis
  • Encryption
  • File Structures
  • Network Protocols
  • AAA Security Model
  • Accounts and Group policy
  • Browser Support
  • TECHNOLOGY PROFICIENCIES
  • Operating Systems:
  • Windows 7-10, Ubuntu 14.04, OS X 10.8-10.11, ChromeOS, iOS9, Android
  • Applications:
  • MS Office 2010-2016 (Word, Excel, PowerPoint, Outlook), Google Apps (Drive, Docs, Sheets, Slides, Keep, Forms, Sites), Google Drive Sync Client, Internet Explorer, Firefox, Chrome, Safari, Edge, OpenVPN, Wireshark, Sublime Text, MSRA, Microsoft RDP, OpenSSH, Puppet, SCCM 2012 iOS-MDM
  • Networking
  • TCP/IP, DNS, DHCP, LAN/WAN, VPN/Remote Connectivity - OpenVPN, some basic Cisco iOS, Microsoft Virtual PC/Hyper-V, TeamViewer, Terminal Services, Netgear, Linksys, Firewall, Ports, experience in Routing & Switching (OSPF / BGP / VLAN / STP), Strong desire to learn more
  • Hardware:
  • Dell, HP, IBM/Lenovo, Apple, Microsoft, desktop, laptops. Android Smartphones tables, and wearables. iPhones and iPads. Printers, Routers, Switches, Modems, Wireless Routers, Video Conferencing equipment (TV, Projectors, Microphones, Speakers)
  • Security:
  • Basic knowledge of IPSEC / SSL-VPN / NAT / GRE, some experience with Authentication Protocols (Radius / TACACS), Strong desire to learn more.
Experience
Corporate Engineering Support Technician 01/2015 to Current Company Name City , State
  • Remote Support more than 120,000 employments.
  • Supported A wide variety of platforms including Windows, OS X, Linux (Ubuntu 14.04 LTS), ChromeOS.
  • Installed/uninstalled, configured, and troubleshot end user software (i.e.
  • SolidWorks, CAD, MSI, exe installers, dpkg binaries, and dmg binaries) and system management software (SCCM and Puppet).
  • Managed user account access with Active Directory and Google Groups based on Google's security policies.
  • Change, reset or lock user accounts.
  • User name changes and setup of account/email aliases for Google, Google X, and Nest.
  • Collaborate with other IT infrastructure teams (Linux, WinOps, SecOps, and NetOps) to resolve some of the most difficult issues and infrastructure outages.
Help Desk Support Analyst II 06/2012 to 08/2014 Company Name City , State
  • Provided Remote call center support for 600 New York Life Insurance agents.
  • Advised agents on the recommended specifications for now computer equipment based on each agent's needs.
  • Installed New York Life software along with WinMagic SecureDoc for Windows encryption.
  • Reset agent port passwords and access to OWA.
  • Installed and troubleshot end user software (Microsoft Office 2003-2008 including Outlook).
  • Implemented Security with Windows Firewall, Antivirus software, and browser hardening.
  • Troubleshot end user issues with windows, Malware, software updates and account creation.
  • Worked with the New York Life software team to adapt a modern standard for digitally download instead of CD-ROM distribution via mail service for software updates.
  • Contributed to revamping how new employees are trained and the streaming the information needed to learn the functions of the job.
  • Pushed for New York Life to standardize what computer hardware and Version of Windows agent should be buying to handle the modern software.
  • Using Pluralsight.com, I taught myself the basics of Help Desk Support with the CompTIA A+(801/802) training courses.
  • I learned the Must have knowledge for Network concepts and troubleshooting with the CompTIA Network+(N005) course.
  • Building on learning the basics for general computer and networking troubleshooting I learned the concepts of security with the CompTIA Security+(SY0-301) course.
  • CBTNuggets.com.
Certifications
Using CBTNuggets.com, I continued to build my system administration skill with the CompTIA Linux+/LPIC-1 course. I then built my Microsoft Windows Server with the MCSA 410, 411, and 412 course. I updated some of my prior knowledge with the CompTIA Network+(N006) and Security+(SY0-401). Continuing with Networking I am now taking a course for Cisco's CCNA. I am also moving forward with security. I am taking the EC Council Certified Ethical Hacker(v8.0) course. To understand system management better I am learning Bash scripting and Python.
Skills
A+, Active Directory, Antivirus, Apple, Bash, Basic, BGP, CAD, call center, CCNA, CD-ROM, CLI, Cisco iOS, Cisco, com, Hardware, computer hardware, Council, Critical Thinking, Encryption, Client, Dell, DHCP, documentation, DNS, Edge, email, Firewall, Forms, Help Desk Support, HP, IBM, Insurance, Internet Explorer, LAN, laptops, Linux and OS, Linux, access, Excel, mail, Microsoft Office, MS Office, Outlook, PowerPoint, Windows 7, Microsoft Windows, Windows, Word, Modems, MSI, Networking I, Network, Networking, Networks, Operating Systems, OS, OSPF, policies, Printer, Printers, Protocols, Python, Routers, Routing, scripting, Software Installation, SolidWorks, SSL, Switches, system administration, tables, TCP/IP, TV, troubleshooting I, Troubleshooting, Video, Video Conferencing, VPN, VOIP, WAN
",ENGINEERING +43378989," CONSULTANT Summary In-depth knowledge and understanding of numerous software packages and operating systems. + Skilled in Database Administrator, Network Administration, Web developer. Providing Customer and + End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent + communication and presentation capabilities Experience Consultant Mar 2014 to May 2017 Company Name － City , State Provided object-oriented design, programming and implementation support to the customer + Billing system written in Java + Design database system for e-commerce website with persistence EJB platform + Prepared test plans and data, and user documentation for customer billing system. Problem-solved hardware issues with fault -tolerant hard drives. Database Administrator Dec 2009 to Feb 2017 Company Name － City , State Working with database management systems, determining and storing data. Identify user needs and set up new computer database. Integrate data from outdated systems to new system. Machinist, CNC Programmer Jun 2001 to Dec 2009 Company Name － City , State + +Setup fixtures, program CNC +machines for plumbing equipment + + Education and Training Bachelor of Science , Computer Science/ Information Technology May 2013 Limestone College － City , State Computer Science/ Information Technology Bachelor of Science , Business Administration Dec. 2011 Limestone College － City , State Business Administration Bachelor of Science , Computer Science Software/Programming Dec. 2011 Limestone College － City , State Computer Science Software/Programming Master's degree Information Technology(MIT) University of Virginia Tech Present Skills API, Billing system, C, C++, Hardware, Database, Dns, e-commerce, Eclipse, EJB, XMl, Ftp, hard drives, Html, Hubs, Ide, Information Technology, Java, JSP, JavaScript, memory, Access, Microsoft Access, C#, Excel, Office, Outlook, PowerPoint, Microsoft Visio Professional, Windows 7, Windows 8, Microsoft Windows XP, MS Word, MySQL, Network, Networks, object-oriented design, Oracle, Peripherals, coding, programming, RAID, Router, Servers, Servlet, Microsoft SQL Server, SQL Server, cisco switches, system design, Tcp/Ip, Team work, user documentation, Uml, Vpn, Microsoft Visual Basic, Visual Studio, website, written, Xhtml ","
CONSULTANT
Summary
In-depth knowledge and understanding of numerous software packages and operating systems. + Skilled in Database Administrator, Network Administration, Web developer. Providing Customer and + End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent + communication and presentation capabilities
Experience
Consultant Mar 2014 to May 2017
Company Name － City , State
  • Provided object-oriented design, programming and implementation support to the customer + Billing system written in Java + Design database system for e-commerce website with persistence EJB platform + Prepared test plans and data, and user documentation for customer billing system.
  • Problem-solved hardware issues with fault -tolerant hard drives.
Database Administrator Dec 2009 to Feb 2017
Company Name － City , State Working with database management systems, determining and storing data. Identify user needs and set up new computer database. Integrate data from outdated systems to new system.
Machinist, CNC Programmer Jun 2001 to Dec 2009
Company Name － City , State + +Setup fixtures, program CNC +machines for plumbing equipment + +
Education and Training
Bachelor of Science , Computer Science/ Information Technology May 2013 Limestone College － City , State Computer Science/ Information Technology
Bachelor of Science , Business Administration Dec. 2011 Limestone College － City , State Business Administration
Bachelor of Science , Computer Science Software/Programming Dec. 2011 Limestone College － City , State Computer Science Software/Programming
Master's degree Information Technology(MIT) University of Virginia Tech Present
Skills
API, Billing system, C, C++, Hardware, Database, Dns, e-commerce, Eclipse, EJB, XMl, Ftp, hard drives, Html, Hubs, Ide, Information Technology, Java, JSP, JavaScript, memory, Access, Microsoft Access, C#, Excel, Office, Outlook, PowerPoint, Microsoft Visio Professional, Windows 7, Windows 8, Microsoft Windows XP, MS Word, MySQL, Network, Networks, object-oriented design, Oracle, Peripherals, coding, programming, RAID, Router, Servers, Servlet, Microsoft SQL Server, SQL Server, cisco switches, system design, Tcp/Ip, Team work, user documentation, Uml, Vpn, Microsoft Visual Basic, Visual Studio, website, written, Xhtml
",CONSULTANT +23631188," ACCOUNTS PAYABLE AP - (CREDITORS) SUPERVISOR Summary Self-motivated Accounts Payable Specialist offerings a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive accounts and clerical knowledge. Highlights Accounts payable professional Strong communication skills Expert in customer relations Effective time management Attention to detail Resolve outstanding issues timely Develop and implement systems, policies and procedures Accomplishments Reduced credit card expenses processed on in-house system from ZAR 2.2 million to ZAR 4.96 Reduced the unresolved queries on accounts from 48 months to 30 days Negotiated early settlement discounts with vendors Experience Accounts Payable AP - (Creditors) Supervisor March 2013 to December 2015 Company Name － City , State Full function AP (creditors) supervision - managing AP staff office. Approval of AP reconciliations - authorization of payment of supplier accounts Ensure that all tax invoices submitted for payment comply with requirements. Update reconciliations due list on Excel & hand to relevant AP associate to balance with his / her list. Approve list of suppliers to be paid & hand over to AP associates to load for payment Analysis of terms and conditions of potential vendors Schedule training for staff members. Ensure good communication in order that all persons are fully aware of their duties and responsibilities by sending e-mails and also verbally communicating any changes / possible problems as and when they arise. Communicate with other teams / managers regarding any queries or problems that could cause suppliers accounts not being paid. Full responsibility for reconciliation of key vendor accounts and travel Credit Card statement. Lease Administrator November 2012 to February 2013 Company Name － City , State Manage lease agreement database. Compile World Screening checks / forward details and results to corporate office. Create ""Offer to Renew Lease Agreement"" for landlords once World Screening clearance reports are received. Liaise with leasing administrators regarding renewal of lease agreements. Draw up standard lease agreements to renew leases. General activities and duties in the leasing office. Utilities Manager October 2009 to October 2012 Company Name － City , State Manage City utility / property rates and tax charges to residential and commercial buildings - correct tariffs. Liaise and meet with City officials regarding charges. Lodge applications to have tariffs changed and accounts credited. Meet with sub-meter reading companies on a monthly basis, check and update on all issues and issue new instructions. Liaise with area managers and caretakers / building managers regarding any problems with utility meters in the buildings. Issue instructions. Approve / decline meter replacements. Investigate & complete tenant queries when escalated to me. Assist municipal Accounts Payable Department with training on capturing, processing, reconciling and payment of municipal accounts. Report to senior management on weekly basis. Temp Work. Supervisor July 2009 to August 2009 Company Name － City , State Temping as AR associate, processing reconciliations. Reconciling company accounts. Accounts Payable AP - (Creditors) Supervisor January 2008 to June 2009 Company Name － City , State Full function AP supervision of AP staff office and also reconciling of certain accounts Checking work of subordinates / reconciliation balances with the supplier statement and our system. Hand back any reconciliations that have errors or do not comply with corporate governance and company policy. Approve list of suppliers to be paid & hand over to associate to load for payment Schedule training for staff members. Schedule monthly POP (performance ownership program) meetings. Facilitate good communication in order that all persons are fully aware of their duties and responsibilities - communicating any changes / possible problems as and when they arise. Career Summary My extensive financial experience, together with several notable achievements, will ensure that the skills I bring to an organization will contribute to growth and success. Professional skills Administration Ensuring that data is accurate and stored in a manageable format as required by company standards and policy. Verification of AP reconciliations, including that they are processed on time to maximize discount. Managing debtor's book to ensure payments are received on time. Monitor and manage age analysis to keep within limits set by management. Records are secure and accurate, but available for Corporate Governance and audit purposes. Handling all verbal/written communication and representing the Company in a professional manner. Management / Supervision Leading a team and being responsible for team output and performance Establish and maintain a team environment, while encouraging all to participate and contribute. Operating within a diverse environment in a way that all team members feel that they are important and can contribute to our success, and enjoy the benefits of that success. Being a liaison where necessary between the team individually and collectively to senior management. Accounts Payable (Creditors) Clerk November 2003 to December 2007 Company Name － City , State Generate purchase orders on Navision system Check that all tax invoices comply with SARS requirements. Process tax invoices on Navision system Ensure tax invoices are approved by relevant managers as per limit of authority Match tax invoices to supplier statements Follow up on outstanding tax invoices / queries with supplier / responsible person. Confirm follow up conversations with e-mails / faxes. Reconcile accounts on Navision system to statements received and batch documents according to statements. Update payment list on Excel & check that banking details / payment limits are correct. Alternatively, advise the cashbook clerk of changes required Hand reconciliations (complete document packs) to supervisor for approval Balance payment list (Excel) and payment journal (Navision). Prepare COD payments twice weekly when required Update balance score card & file with supporting documentation in scorecard file for performance appraisals. Accounts manager March 2003 to November 2003 Company Name － City , State Full function accounts payable and accounts receivable Reconcile accounts Prepared payment run checks and remittance advices Resolve account queries Full function debtors Process waybills for invoicing Ensure all invoices & statements are delivered to customers timeously Collection of debtors payments Wages & salaries All Banking Petty cash Control fuel account Reconcile all accounts with auditors monthly Education Certificate in Practical Accounting : Accounting , 2006 Damelin Business School － City , State , South Africa Certificate in Basic Bookkeeping : Accounting , 2006 Damelin Business School － City , State , South Africa Certificate in Sectional Title Management : Sectional Title Management , 2011 University of Cape Town － City , State , South Africa High School Diploma Certifications Computer literate in MS Word, Excel (Advanced) Brilliant Accounting, Quick Books, other accounting software, and MDA (Property Management Program/System) Additional Information Accounts Payable AP - (Creditors) Manager +Glendale, CO +Authorized to work in the US for any employer Skills •Audit and process vendor invoices ensuring timely and accurate payments. •High volume with complex processing •Investigate and resolve problems associated with processing of invoices •Handle all vendor correspondence via phone or email •Receive, research and resolve a variety of routine internal and external inquiries concerning account status, including communicating the resolution of discrepancies to appropriate persons. •Manage vendor information and setup. •Develop, implement and maintain AP systems, procedures and policies. •Full responsibility for reconciliation of key vendor accounts and travel Credit Card statement. ","
ACCOUNTS PAYABLE AP - (CREDITORS) SUPERVISOR
Summary

Self-motivated Accounts Payable Specialist offerings a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive accounts and clerical knowledge.

Highlights
  • Accounts payable professional
  • Strong communication skills
  • Expert in customer relations
  • Effective time management
  • Attention to detail
  • Resolve outstanding issues timely
  • Develop and implement systems, policies and procedures
Accomplishments

Reduced credit card expenses processed on in-house system from ZAR 2.2 million to ZAR 4.96

Reduced the unresolved queries on accounts from 48 months to 30 days

Negotiated early settlement discounts with vendors

Experience
Accounts Payable AP - (Creditors) Supervisor
March 2013 to December 2015 Company Name － City , State
  • Full function AP (creditors) supervision - managing AP staff office.
  • Approval of AP reconciliations - authorization of payment of supplier accounts Ensure that all tax invoices submitted for payment comply with requirements.
  • Update reconciliations due list on Excel & hand to relevant AP associate to balance with his / her list.
  • Approve list of suppliers to be paid & hand over to AP associates to load for payment Analysis of terms and conditions of potential vendors Schedule training for staff members.
  • Ensure good communication in order that all persons are fully aware of their duties and responsibilities by sending e-mails and also verbally communicating any changes / possible problems as and when they arise.
  • Communicate with other teams / managers regarding any queries or problems that could cause suppliers accounts not being paid.
  • Full responsibility for reconciliation of key vendor accounts and travel Credit Card statement.
Lease Administrator
November 2012 to February 2013 Company Name － City , State
  • Manage lease agreement database.
  • Compile World Screening checks / forward details and results to corporate office.
  • Create ""Offer to Renew Lease Agreement"" for landlords once World Screening clearance reports are received.
  • Liaise with leasing administrators regarding renewal of lease agreements.
  • Draw up standard lease agreements to renew leases.
  • General activities and duties in the leasing office.
Utilities Manager
October 2009 to October 2012 Company Name － City , State
  • Manage City utility / property rates and tax charges to residential and commercial buildings - correct tariffs.
  • Liaise and meet with City officials regarding charges.
  • Lodge applications to have tariffs changed and accounts credited.
  • Meet with sub-meter reading companies on a monthly basis, check and update on all issues and issue new instructions.
  • Liaise with area managers and caretakers / building managers regarding any problems with utility meters in the buildings.
  • Issue instructions.
  • Approve / decline meter replacements.
  • Investigate & complete tenant queries when escalated to me.
  • Assist municipal Accounts Payable Department with training on capturing, processing, reconciling and payment of municipal accounts.
  • Report to senior management on weekly basis.
  • Temp Work.
Supervisor
July 2009 to August 2009 Company Name － City , State
  • Temping as AR associate, processing reconciliations.
  • Reconciling company accounts.
Accounts Payable AP - (Creditors) Supervisor
January 2008 to June 2009 Company Name － City , State
  • Full function AP supervision of AP staff office and also reconciling of certain accounts Checking work of subordinates / reconciliation balances with the supplier statement and our system.
  • Hand back any reconciliations that have errors or do not comply with corporate governance and company policy.
  • Approve list of suppliers to be paid & hand over to associate to load for payment Schedule training for staff members.
  • Schedule monthly POP (performance ownership program) meetings.
  • Facilitate good communication in order that all persons are fully aware of their duties and responsibilities - communicating any changes / possible problems as and when they arise.
  • Career Summary My extensive financial experience, together with several notable achievements, will ensure that the skills I bring to an organization will contribute to growth and success.
  • Professional skills Administration Ensuring that data is accurate and stored in a manageable format as required by company standards and policy.
  • Verification of AP reconciliations, including that they are processed on time to maximize discount.
  • Managing debtor's book to ensure payments are received on time.
  • Monitor and manage age analysis to keep within limits set by management.
  • Records are secure and accurate, but available for Corporate Governance and audit purposes.
  • Handling all verbal/written communication and representing the Company in a professional manner.
  • Management / Supervision Leading a team and being responsible for team output and performance Establish and maintain a team environment, while encouraging all to participate and contribute.
  • Operating within a diverse environment in a way that all team members feel that they are important and can contribute to our success, and enjoy the benefits of that success.
  • Being a liaison where necessary between the team individually and collectively to senior management.
Accounts Payable (Creditors) Clerk
November 2003 to December 2007 Company Name － City , State
  • Generate purchase orders on Navision system
  • Check that all tax invoices comply with SARS requirements.
  • Process tax invoices on Navision system
  • Ensure tax invoices are approved by relevant managers as per limit of authority
  • Match tax invoices to supplier statements
  • Follow up on outstanding tax invoices / queries with supplier / responsible person. Confirm follow up conversations with e-mails / faxes.
  • Reconcile accounts on Navision system to statements received and batch documents according to statements.
  • Update payment list on Excel & check that banking details / payment limits are correct. Alternatively, advise the cashbook clerk of changes required
  • Hand reconciliations (complete document packs) to supervisor for approval
  • Balance payment list (Excel) and payment journal (Navision).
  • Prepare COD payments twice weekly when required
  • Update balance score card & file with supporting documentation in scorecard file for performance appraisals.
Accounts manager
March 2003 to November 2003 Company Name － City , State
  • Full function accounts payable and accounts receivable
  • Reconcile accounts
  • Prepared payment run checks and remittance advices
  • Resolve account queries
  • Full function debtors
  • Process waybills for invoicing
  • Ensure all invoices & statements are delivered to customers timeously
  • Collection of debtors payments
  • Wages & salaries
  • All Banking
  • Petty cash
  • Control fuel account
  • Reconcile all accounts with auditors monthly
Education
Certificate in Practical Accounting : Accounting , 2006 Damelin Business School － City , State , South Africa
Certificate in Basic Bookkeeping : Accounting , 2006 Damelin Business School － City , State , South Africa
Certificate in Sectional Title Management : Sectional Title Management , 2011 University of Cape Town － City , State , South Africa
High School Diploma
Certifications
Computer literate in MS Word, Excel (Advanced) Brilliant Accounting, Quick Books, other accounting software, and MDA (Property Management Program/System)
Additional Information
  • Accounts Payable AP - (Creditors) Manager +Glendale, CO +Authorized to work in the US for any employer
Skills

•Audit and process vendor invoices ensuring timely and accurate payments.

•High volume with complex processing

•Investigate and resolve problems associated with processing of invoices

•Handle all vendor correspondence via phone or email

•Receive, research and resolve a variety of routine internal and external inquiries concerning account status, including communicating the resolution of discrepancies to appropriate persons.

•Manage vendor information and setup.

•Develop, implement and maintain AP systems, procedures and policies.

•Full responsibility for reconciliation of key vendor accounts and travel Credit Card statement.

",AGRICULTURE +12059198," DIRECTOR OF BUSINESS DEVELOPMENT Summary Customer service based marketer and administrative professional with hands on experience in sales, marketing, and operations. Known for being knowledgeable and supportive while providing clear and sincere communication. Dependable B usiness Development expert with 4 + years as a top sales performer in medical  market.  Highlights Communication Problem solver Strategic planning Account Management  Business Development  Sales Accomplishments Sales Surpassed all sales goals by 25% for east valley region. Raised west valley region by 50% Client Interface Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development. Increased working network in territory to enhance sales performance.  Finical Analyst  Increased cost-effectiveness by 20 % through compliance enforcement and implementation of a new quality control system. ​​   ​ ​​ Experience June 2015 to May 2016 Company Name City , State Director of Business Development Strategic marketing  Exceed budget goals by 150%. Network of supporting physicians and case managers. Recruit in-house physicians from referring hospitals. Optimize financial reimbursement. Led a team of six sales & marketing representatives. Internal Operations. Contract negotiations. June 2014 to June 2015 Company Name City , State Physician Relations and Education/Marketing Liaison Create and sustain strong relationships with referral sources. Clinically reviewed referrals for placement. Market to physicians, case managers, and patient families to inform them about their choice for long-term acute care. Work with the sales team to co-market new territories and hospitals. Present in-services to discuss the features and benefits. Deliver excellent customer service and sincerity. Promoted to Director of Business Development. February 2013 to June 2014 Company Name City , State Clinical Liaison Managed territory to gain/sustain strong relationships and build referral source. Lead presentations to physicians and case managers  Increased territories' admissions by more than 200%. Assisted with hitting record census in the history of Restora Hospital. Transferred to the west valley territory to assist with rebuilding relationships and raise census. Hired and trained new liaisons. Mended broken relationships in the territory and created new ones. Raised census by 150% within a month's time. August 2009 to February 2013 Company Name City , State Lead Monitor Technician/Health Unit Coordinator Coordinate daily duties. Administrative assistance. Monitor cardiac rhythms. Chart compliance  Medical order completion.. Education 2016 Grand Canyon University City , State , USA MBA : Business Administration 2008 Arizona State University City , State , USA Bachelor of Science : Exercise Science Small Business Minor  Skills acute care, administration, benefits, budget, business development, contracts, customer service, interpersonal, leadership, marketing, presentations, sales, finance, cultured, team work. ","
DIRECTOR OF BUSINESS DEVELOPMENT
Summary
Customer service based marketer and administrative professional with hands on experience in sales, marketing, and operations. Known for being knowledgeable and supportive while providing clear and sincere communication. Dependable B usiness Development expert with 4 + years as a top sales performer in medical  market. 
Highlights
  • Communication
  • Problem solver
  • Strategic planning
  • Account Management 
  • Business Development 
  • Sales
Accomplishments
Sales
  • Surpassed all sales goals by 25% for east valley region.
  • Raised west valley region by 50%
Client Interface
  • Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.
  • Increased working network in territory to enhance sales performance. 
Finical Analyst 
  • Increased cost-effectiveness by 20 % through compliance enforcement and implementation of a new quality control system. ​​
  ​
​​
Experience
June 2015
to
May 2016
Company Name City , State Director of Business Development
  • Strategic marketing 
  • Exceed budget goals by 150%.
  • Network of supporting physicians and case managers.
  • Recruit in-house physicians from referring hospitals.
  • Optimize financial reimbursement.
  • Led a team of six sales & marketing representatives.
  • Internal Operations.
  • Contract negotiations.
June 2014
to
June 2015
Company Name City , State Physician Relations and Education/Marketing Liaison
  • Create and sustain strong relationships with referral sources.
  • Clinically reviewed referrals for placement.
  • Market to physicians, case managers, and patient families to inform them about their choice for long-term acute care.
  • Work with the sales team to co-market new territories and hospitals.
  • Present in-services to discuss the features and benefits.
  • Deliver excellent customer service and sincerity.
  • Promoted to Director of Business Development.
February 2013
to
June 2014
Company Name City , State Clinical Liaison
  • Managed territory to gain/sustain strong relationships and build referral source.
  • Lead presentations to physicians and case managers 
  • Increased territories' admissions by more than 200%.
  • Assisted with hitting record census in the history of Restora Hospital.
  • Transferred to the west valley territory to assist with rebuilding relationships and raise census.
  • Hired and trained new liaisons.
  • Mended broken relationships in the territory and created new ones.
  • Raised census by 150% within a month's time.
August 2009
to
February 2013
Company Name City , State Lead Monitor Technician/Health Unit Coordinator
  • Coordinate daily duties.
  • Administrative assistance.
  • Monitor cardiac rhythms.
  • Chart compliance 
  • Medical order completion..
Education
2016
Grand Canyon University City , State , USA MBA : Business Administration
2008
Arizona State University City , State , USA Bachelor of Science : Exercise Science Small Business Minor 
Skills
acute care, administration, benefits, budget, business development, contracts, customer service, interpersonal, leadership, marketing, presentations, sales, finance, cultured, team work.
",BUSINESS-DEVELOPMENT +37750854," SR. MERCHANDISING AUDIENCE LEAD MICROSOFT US ONLINE STORE Summary Sr. E-commerce Merchandiser specializing in audience program development and targeted marketing campaigns. Extensive knowledge in omni-channel retail buying, planning, product development and marketing. Highlights Business analysis Online branding Purchase funnel optimization Retail marketing Retail systems Retail buying Competitive analysis Program development Experience Sr. Merchandising Audience Lead Microsoft US Online Store Oct 2012 to Current Company Name - City , State Sr. Merchandiser/Audience Marketing Lead for Microsoftstore.com representing a combined annual revenue of $96M Grew EDU audience revenue +400% YoY within the first year by launching an evergreen offer across multiple categories Spearheaded business development opportunities, partnering with Microsoft product management groups to create and execute meaningful targeted campaigns resulting in increased brand awareness, customer acquisition, and sales revenue Drove site optimization through A/B and multivariate testing across site and through purchase funnel increasing conversion, revenue, and improving customer experience End to end product management: documenting business requirements, presenting to stake-holders, engineering, UX teams, creative reviews, QA, production and deployment on live site Category lead for email marketing campaigns, content, targeting, SEO, SEM and internal search term optimization Merchandiser Women's Direct Apparel Apr 2007 to Jul 2010 Company Name - City , State Merchandising/Category Management women's separates apparel in direct catalog and E-commerce divisions Drove promotional strategies in print catalogs, email campaigns, and online to achieve and exceed sales and margin targets Partnered with design team to develop a compelling and brand right assortment, managed the sourcing and production process, and negotiated costing Directed creative content and imagery with multiple creative teams to develop a consistent branded experience across both catalog and online Utilized Web analytics and customer service feedback to inform changes and increase conversion and revenue for both channels Successfully managed multiple categories with a combined $70M in revenue and 20K skus annually Consistently met or exceeded margin and sales goals despite a difficult retail environment Developed and executed business strategies supported by detailed competitive trend analysis and strong creative brand identity Created and launched new online denim category on eddiebauer.com with new multi-shot photography feature, enhanced user experience, customer-centric product detail page content, and recommended product suggestions resulting in a +$8M YoY category comp Assistant Buyer/Buyer Aug 2004 to Apr 2007 Company Name - City , State Launched Endless.com website, Amazon.com's first separate E-commerce brand that exclusively offered a boutique shopping experience for footwear and handbags Built the retail apparel store from the ground up which included implementing QA policies, detail page and imaging standards, developing receiving/shipping materials, warranty policies, and tools to accommodate the needs of the new category Developed strong relationships with +110 vendors including: account management, payment terms, costs, returns, damage allowance, free shipping, inventory management, and co-op Responsible for competitive product and pricing analysis and improving pricing tools to facilitate competitive monitoring as well as determine markdown schedule and liquidation of overstock Initiated and managed website improvements to facilitate navigation and merchandising to maximize traffic, revenue, and conversion Forecasted assortment selection and sales plan including unit sales and revenue, margins, and profit across all sub-categories Experience in multiple category management for Intimate Apparel, Sleepwear, Men's Sportswear, Women's Sportswear, Infant, Swimwear, Outerwear, Handbags, and Women's Footwear Teamed with the fulfillment center to create and execute receiving and shipping processes for inventory within each new category Grew apparel into a $10M business within the first year Assistant Buyer Jan 2001 to Jan 2004 Company Name - City , State Experience in buying, managing inventory, and negotiating with vendors Managed the process to maximize sales and margin objectives through the development and implementation of markdown strategies and inventory flow in reaction to sales trends Managed sales volume, gross margin, and turnover through control of mark-ups and markdown allowances, sales promotions, vendor returns and shrinkage Executed division marketing plans and worked closely with advertising to create a meaningful and succinct message through print and radio Group Sales Manager Jan 2000 to Jan 2001 Company Name - City , State Managed women's shoes, watches, and jewelry departments in the downtown flagship Bon Marche store Successfully managed and motivated over 40 sales associates Store Manager Jan 1998 to Jan 2000 Company Name - City , State Managed a staff of 10 in a leading international retail shoe store Responsible for sales, inventory, staffing, visual, and store maintenance Consistently exceeded store sales goals and company expectations Opened the first retail store in the state, including; recruiting, visual set up Trained six managers and over twenty-five employees Education BA , Liberal Studies Society, Ethics, and Human Behavior 2001, 2011 UNIVERSITY OF WASHINGTON - City , State GPA: Dean's list winter quarter 2000 Dean's list winter quarter 2000 Skills 20+ years in Retail management, buying, marketing, and merchandising Successful in fostering productive cross-group collaboration Passionate about creating a customer-centric shopping experience ","
SR. MERCHANDISING AUDIENCE LEAD MICROSOFT US ONLINE STORE
Summary

Sr. E-commerce Merchandiser specializing in audience program development and targeted marketing campaigns. Extensive knowledge in omni-channel retail buying, planning, product development and marketing.

Highlights
  • Business analysis
  • Online branding
  • Purchase funnel optimization
  • Retail marketing
  • Retail systems
  • Retail buying
  • Competitive analysis
  • Program development
Experience
Sr. Merchandising Audience Lead Microsoft US Online Store Oct 2012 to Current
Company Name - City , State
  • Sr. Merchandiser/Audience Marketing Lead for Microsoftstore.com representing a combined annual revenue of $96M
  • Grew EDU audience revenue +400% YoY within the first year by launching an evergreen offer across multiple categories
  • Spearheaded business development opportunities, partnering with Microsoft product management groups to create and execute meaningful targeted campaigns resulting in increased brand awareness, customer acquisition, and sales revenue
  • Drove site optimization through A/B and multivariate testing across site and through purchase funnel increasing conversion, revenue, and improving customer experience
  • End to end product management: documenting business requirements, presenting to stake-holders, engineering, UX teams, creative reviews, QA, production and deployment on live site
  • Category lead for email marketing campaigns, content, targeting, SEO, SEM and internal search term optimization


Merchandiser Women's Direct Apparel Apr 2007 to Jul 2010
Company Name - City , State
  • Merchandising/Category Management women's separates apparel in direct catalog and E-commerce divisions
  • Drove promotional strategies in print catalogs, email campaigns, and online to achieve and exceed sales and margin targets
  • Partnered with design team to develop a compelling and brand right assortment, managed the sourcing and production process, and negotiated costing
  • Directed creative content and imagery with multiple creative teams to develop a consistent branded experience across both catalog and online
  • Utilized Web analytics and customer service feedback to inform changes and increase conversion and revenue for both channels
  • Successfully managed multiple categories with a combined $70M in revenue and 20K skus annually
  • Consistently met or exceeded margin and sales goals despite a difficult retail environment
  • Developed and executed business strategies supported by detailed competitive trend analysis and strong creative brand identity
  • Created and launched new online denim category on eddiebauer.com with new multi-shot photography feature, enhanced user experience, customer-centric product detail page content, and recommended product suggestions resulting in a +$8M YoY category comp
Assistant Buyer/Buyer Aug 2004 to Apr 2007
Company Name - City , State
  • Launched Endless.com website, Amazon.com's first separate E-commerce brand that exclusively offered a boutique shopping experience for footwear and handbags
  • Built the retail apparel store from the ground up which included implementing QA policies, detail page and imaging standards, developing receiving/shipping materials, warranty policies, and tools to accommodate the needs of the new category
  • Developed strong relationships with +110 vendors including: account management, payment terms, costs, returns, damage allowance, free shipping, inventory management, and co-op
  • Responsible for competitive product and pricing analysis and improving pricing tools to facilitate competitive monitoring as well as determine markdown schedule and liquidation of overstock
  • Initiated and managed website improvements to facilitate navigation and merchandising to maximize traffic, revenue, and conversion
  • Forecasted assortment selection and sales plan including unit sales and revenue, margins, and profit across all sub-categories
  • Experience in multiple category management for Intimate Apparel, Sleepwear, Men's Sportswear, Women's Sportswear, Infant, Swimwear, Outerwear, Handbags, and Women's Footwear
  • Teamed with the fulfillment center to create and execute receiving and shipping processes for inventory within each new category
  • Grew apparel into a $10M business within the first year
Assistant Buyer Jan 2001 to Jan 2004
Company Name - City , State
  • Experience in buying, managing inventory, and negotiating with vendors
  • Managed the process to maximize sales and margin objectives through the development and implementation of markdown strategies and inventory flow in reaction to sales trends
  • Managed sales volume, gross margin, and turnover through control of mark-ups and markdown allowances, sales promotions, vendor returns and shrinkage
  • Executed division marketing plans and worked closely with advertising to create a meaningful and succinct message through print and radio
Group Sales Manager Jan 2000 to Jan 2001
Company Name - City , State
  • Managed women's shoes, watches, and jewelry departments in the downtown flagship Bon Marche store
  • Successfully managed and motivated over 40 sales associates
Store Manager Jan 1998 to Jan 2000
Company Name - City , State
  • Managed a staff of 10 in a leading international retail shoe store Responsible for sales, inventory, staffing, visual, and store maintenance
  • Consistently exceeded store sales goals and company expectations
  • Opened the first retail store in the state, including; recruiting, visual set up
  • Trained six managers and over twenty-five employees
Education
BA , Liberal Studies Society, Ethics, and Human Behavior 2001, 2011 UNIVERSITY OF WASHINGTON - City , State GPA: Dean's list winter quarter 2000

Dean's list winter quarter 2000
Skills

20+ years in Retail management, buying, marketing, and merchandising

Successful in fostering productive cross-group collaboration

Passionate about creating a customer-centric shopping experience

",APPAREL +26173524," CLIENT SERVICE SPECIALIST Professional Summary Results oriented business professional with a successful track record in the areas of: Strategic planning; implementation and operation of programs within set time frames; volunteer management, Proven ability to see the “big picture” and quickly isolate areas for improvement. Strong analytical and problem solving ability combined with a solid understanding of team work. Ability to communicate well with individuals at all levels of the organization. Core Competencies Personable professional with quick learning skills Ability to effectively work independently and with a team Excellent Communication Skills- Written & Oral Highly organized and dedicated person with positive attitude. Highly motivated self-starter who takes initiative with minimal supervision Flexible team player with the ability to effectively prioritize and juggle multiple concurrent projects while still making deadlines Strong logical & analytical thinker with demonstrated talent for problem solving Thrive on challenging tasks in office environment. Confident, hard-working individual who is quick to assimilate new concepts and meet challenges Professional Experience Client Service Specialist Sep 2012 to Current Company Name － City , State Responsible for the analysis, troubleshooting and resolution of second-level service desk incidents Plan and manage program implementation for new clients; facilitate on-line registration for members and ensure all eligible members have access to website. Manage administrative/database functions for health screenings, resolve screening issues and maintain accessibility of member accounts. Work with implementation & account managers to plan on-boarding of new clients, also ensure all account requirements are met before client go-live. Research strategies to enhance client relationships Facilitate and ensure loading of all eligible members into database, within 24 hours. Streamline all processes to ensure scalability and position company for doubled growth; maintain competitive market operations while accommodating client customizations. Public Relations & Event Planning Intern Sep 2011 to Jun 2012 Company Name － City , State Led various project management life cycles inclusive of planning phases, event planning and management, and outreach program implementation; supported project execution via management and maintenance of foundation database. Facilitated recruitment processes and supervised performances for qualified volunteers supporting signature events and fundraising efforts; adapted to intensive scheduling requirements and maintained efficiencies in performance and program execution. Designed outreach materials and coordinated distribution to general public; provided details and information regarding participation in organizational programs and initiatives. Solicited donations from sponsors by means of products and services. Marketing Assistant May 2011 to Aug 2011 Company Name － City , State Oversaw Customer Rewards Program development, execution, and long-term management, which enabled motivational incentives to high-performing clients, resulting in increased company loyalty; key facilitator for design and implementation of marketing concepts and materials. Managed and maintained client database systems, and oversaw communications and reporting functions for proactive alignment of companywide goals. Improved personal production with concurrent task management and added value to marketing strategies with consultation and new concepts. Gained subject matter expertise regarding Prinaj product line to facilitate proactive management of client issues and expedited resolution of key service issues. Public Relations Associate May 2009 to Jul 2010 Company Name － City , State Orchestrated design, implementation, and ongoing management of multiple customer relations training programs in individually tailored compliance with client specifications; pro-actively reviewed and restructured programs to align with evolving needs and resolve unforeseen issues. Monitored pending hits and clips and assisted compilation of quarterly media reports in support of senior staff decision making. Responded to and managed media inquiries and requests; secured expert resources and co-developed press materials and reactive media responses. Cultivated and grew beneficial relationships with media entities and third party organizations to streamline liaising and communicative efforts with all clientele. Honored recipient of the Timex Communications Excellence Award. Education Master of Science , Integrated Marketing Communications 2012 Roosevelt University － City , State , USA Bachelor of Arts , Mass Communications 2009 Babcock University － City , State , Nigeria Computer Skills Fundraising Software: Donorperfect Desktop Publishing Software: Adobe Photoshop Word Processing Software: Microsoft Office Suite Accomplishments Honored recipient of the Timex Communications Excellence Award (2010) ","
CLIENT SERVICE SPECIALIST
Professional Summary

Results oriented business professional with a successful track record in the areas of: Strategic planning; implementation and operation of programs within set time frames; volunteer management,

Proven ability to see the “big picture” and quickly isolate areas for improvement. Strong analytical and problem solving ability combined with a solid understanding of team work. Ability to communicate well with individuals at all levels of the organization.

Core Competencies
  • Personable professional with quick learning skills
  • Ability to effectively work independently and with a team
  • Excellent Communication Skills- Written & Oral
  • Highly organized and dedicated person with positive attitude.
  • Highly motivated self-starter who takes initiative with minimal supervision
  • Flexible team player with the ability to effectively prioritize and juggle multiple concurrent projects while still making deadlines
  • Strong logical & analytical thinker with demonstrated talent for problem solving
  • Thrive on challenging tasks in office environment.
  • Confident, hard-working individual who is quick to assimilate new concepts and meet challenges
Professional Experience
Client Service Specialist Sep 2012 to Current
Company Name － City , State
  • Responsible for the analysis, troubleshooting and resolution of second-level service desk incidents Plan and manage program implementation for new clients; facilitate on-line registration for members and ensure all eligible members have access to website.
  • Manage administrative/database functions for health screenings, resolve screening issues and maintain accessibility of member accounts.
  • Work with implementation & account managers to plan on-boarding of new clients, also ensure all account requirements are met before client go-live.
  • Research strategies to enhance client relationships Facilitate and ensure loading of all eligible members into database, within 24 hours.
  • Streamline all processes to ensure scalability and position company for doubled growth; maintain competitive market operations while accommodating client customizations.
Public Relations & Event Planning Intern Sep 2011 to Jun 2012
Company Name － City , State
  • Led various project management life cycles inclusive of planning phases, event planning and management, and outreach program implementation; supported project execution via management and maintenance of foundation database.
  • Facilitated recruitment processes and supervised performances for qualified volunteers supporting signature events and fundraising efforts; adapted to intensive scheduling requirements and maintained efficiencies in performance and program execution.
  • Designed outreach materials and coordinated distribution to general public; provided details and information regarding participation in organizational programs and initiatives.
  • Solicited donations from sponsors by means of products and services.
Marketing Assistant May 2011 to Aug 2011
Company Name － City , State
  • Oversaw Customer Rewards Program development, execution, and long-term management, which enabled motivational incentives to high-performing clients, resulting in increased company loyalty; key facilitator for design and implementation of marketing concepts and materials.
  • Managed and maintained client database systems, and oversaw communications and reporting functions for proactive alignment of companywide goals.
  • Improved personal production with concurrent task management and added value to marketing strategies with consultation and new concepts.
  • Gained subject matter expertise regarding Prinaj product line to facilitate proactive management of client issues and expedited resolution of key service issues.
Public Relations Associate May 2009 to Jul 2010
Company Name － City , State
  • Orchestrated design, implementation, and ongoing management of multiple customer relations training programs in individually tailored compliance with client specifications; pro-actively reviewed and restructured programs to align with evolving needs and resolve unforeseen issues.
  • Monitored pending hits and clips and assisted compilation of quarterly media reports in support of senior staff decision making.
  • Responded to and managed media inquiries and requests; secured expert resources and co-developed press materials and reactive media responses.
  • Cultivated and grew beneficial relationships with media entities and third party organizations to streamline liaising and communicative efforts with all clientele.
  • Honored recipient of the Timex Communications Excellence Award.
Education
Master of Science , Integrated Marketing Communications 2012 Roosevelt University － City , State , USA
Bachelor of Arts , Mass Communications 2009 Babcock University － City , State , Nigeria
Computer Skills
  • Fundraising Software: Donorperfect
  • Desktop Publishing Software: Adobe Photoshop
  • Word Processing Software: Microsoft Office Suite

Accomplishments
  • Honored recipient of the Timex Communications Excellence Award (2010)
",PUBLIC-RELATIONS +28642819," LEAD TEACHER Summary Solid background in special needs and early childhood education, with strong emphasis in children's development. Consistently exceed teaching goals and parents expectations. Experienced in assessing and evaluating individual needs to provide an enhanced learning experience. Skilled in developing and implementing strategies and procedures.Enthusiastic teacher who has earned trust and respect from students, colleagues and administration for 12+ years. Core Qualifications Excellent classroom management Active participation in [groups, plans, events] Teaching, tutoring and counseling Experience working special needs students Effectively work with parents Interactive teaching/learning Innovative lesson planning Classroom management Effective listening CPR/First-aid certified Goal Setting and Implementation Achievements Team Building and Leadership Created collaborative classroom experience through [process, initiative]. Lesson Planning: Introduced new learning methods to ensure total comprehension for all students. Developed new learning center for reading assistance. Education Strategies   Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory. Plan Development   Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate. Parent Communication   Regularly met with parents to discuss student issues and course weakness areas. Creative Lesson Planning   Motivated students to engage with course materials for History of WWII course by organizing a war veteran to come to class to speak about his personal experience. Professional Experience Lead Teacher Aug 2013 to Jun 2015 Company Name － City , State Manage children portfolio and progress using Teaching Strategies Gold Plan and execute daily lessons. Make in-home student referrals Maintain the comfort, safety and educational demeanor of the classroom environment. Supervise one assistant teacher's in the classroom. Plan and allocate work equally among the staff. Evaluate and test students for appropriate class placement. Head Teacher Jan 2003 to Aug 2013 Company Name － City , State Evaluate and test students for appropriate class placement. Translate CPSE evaluations to non-English speaking parents. Collaborate with school administrators and parents to develop student program plans to ensure successful outcomes. Conduct family conference to discuss student progress, needs and referrals Develop and enter daily observations, progress and attendance notes into school data base Plan and execute daily lessons Make in-home student referrals Maintain the comfort, safety and educational demeanor of the classroom environment. Supervise three assistant teachers in the classroom. Plan and allocate work equally among the staff. case manager Oct 2005 to May 2006 Company Name － City , State •Managed a caseload of over 18 at risk teenage and young adult females •Met with client's family members and drug counselors when substance abuse was issue in order to determine such activities and keep recidivism down. •Helped clients with school enrollment and verified attendance •Held weekly team conferences to discuss client court dates, progress and concern in order to prepare monthly court reports for legal staff and judges. •Provided case management services, escort, face to face services in community, communication with community providers, conducted site visits to shelter, residential and outpatient programs, and attending case conferences to engage and support participants in community treatment. •Addressed any ongoing legal and or personal issues our female population was dealing with. •Kept track of client progress via company database systems. •Set up random drug tests in collaboration with our Substance Unit for female participants abuse. •Directed any participant mental health concerns to our director. •Made referrals for participants to outpatient/inpatient drug treatments facilities •Act as advocate and liaison for participants in securing access to community services, income support and self help Assistant Teacher Jan 2001 to Jan 2003 Company Name － City , State Collaborated with classroom assistants and teachers in creating weekly classroom lesson plans on a bi-weekly basis. Evaluated and tested students for appropriate class placement. Reviewed daily progress notes before they were entered into the company's electronic system and edited them as needed. Responsible for ordering, receiving and distributing office and classroom supplies. Education and Training M.S , Education/ Special Education Early childhood 2006 Touro College － City , State A.S , Liberal arts 2000 Kingsborough Community College － City , State Liberal arts Bachelor of Science , Psychology College of Staten Island － City , State Certifications CPR and First Aid Community Involvement Recognition for planning and presenting at UNICEF conference. Skills bilingual speaking and reading fluently in English and Spanish, demonstrate your ability to work well with a team, handles details; coordinates and completes tasks,plans and arranges activities; multi tasks,writes clearly and concisely; listens attentively; openly expresses ideas,provides and asks for feedback, and cooperates and works well with others. ","
LEAD TEACHER
Summary

Solid background in special needs and early childhood education, with strong emphasis in children's development. Consistently exceed teaching goals and parents expectations. Experienced in assessing and evaluating individual needs to provide an enhanced learning experience. Skilled in developing and implementing strategies and procedures.Enthusiastic teacher who has earned trust and respect from students, colleagues and administration for 12+ years.

Core Qualifications
  • Excellent classroom management
  • Active participation in [groups, plans, events]
  • Teaching, tutoring and counseling
  • Experience working special needs students
  • Effectively work with parents
  • Interactive teaching/learning
  • Innovative lesson planning
  • Classroom management
  • Effective listening
  • CPR/First-aid certified
  • Goal Setting and Implementation
Achievements

Team Building and Leadership

  • Created collaborative classroom experience through [process, initiative].

Lesson Planning:

  • Introduced new learning methods to ensure total comprehension for all students.

Developed new learning center for reading assistance. Education Strategies  

  • Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory.

Plan Development  

  • Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate.

Parent Communication  

  • Regularly met with parents to discuss student issues and course weakness areas.

Creative Lesson Planning  

  • Motivated students to engage with course materials for History of WWII course by organizing a war veteran to come to class to speak about his personal experience.

Professional Experience
Lead Teacher Aug 2013 to Jun 2015
Company Name － City , State
  • Manage children portfolio and progress using Teaching Strategies Gold Plan and execute daily lessons.
  • Make in-home student referrals
  • Maintain the comfort, safety and educational demeanor of the classroom environment.
  • Supervise one assistant teacher's in the classroom.
  • Plan and allocate work equally among the staff.
  • Evaluate and test students for appropriate class placement.
Head Teacher Jan 2003 to Aug 2013
Company Name － City , State
  • Evaluate and test students for appropriate class placement.
  • Translate CPSE evaluations to non-English speaking parents.
  • Collaborate with school administrators and parents to develop student program plans to ensure successful outcomes.
  • Conduct family conference to discuss student progress, needs and referrals Develop and enter daily observations, progress and attendance notes into school data base Plan and execute daily lessons Make in-home student referrals Maintain the comfort, safety and educational demeanor of the classroom environment.
  • Supervise three assistant teachers in the classroom.
  • Plan and allocate work equally among the staff.
case manager Oct 2005 to May 2006
Company Name － City , State

•Managed a caseload of over 18 at risk teenage and young adult females

•Met with client's family members and drug counselors when substance abuse was issue in order to determine such activities and keep recidivism down.

•Helped clients with school enrollment and verified attendance

•Held weekly team conferences to discuss client court dates, progress and concern in order to prepare monthly court reports for legal staff and judges.

•Provided case management services, escort, face to face services in community, communication with community providers, conducted site visits to shelter, residential and outpatient programs, and attending case conferences to engage and support participants in community treatment.

•Addressed any ongoing legal and or personal issues our female population was dealing with.

•Kept track of client progress via company database systems.

•Set up random drug tests in collaboration with our Substance Unit for female participants abuse.

•Directed any participant mental health concerns to our director.

•Made referrals for participants to outpatient/inpatient drug treatments facilities

•Act as advocate and liaison for participants in securing access to community services, income support and self help
Assistant Teacher Jan 2001 to Jan 2003
Company Name － City , State
  • Collaborated with classroom assistants and teachers in creating weekly classroom lesson plans on a bi-weekly basis.
  • Evaluated and tested students for appropriate class placement.
  • Reviewed daily progress notes before they were entered into the company's electronic system and edited them as needed.
  • Responsible for ordering, receiving and distributing office and classroom supplies.
Education and Training
M.S , Education/ Special Education Early childhood 2006 Touro College － City , State
A.S , Liberal arts 2000 Kingsborough Community College － City , State

Liberal arts
Bachelor of Science , Psychology College of Staten Island － City , State
Certifications

CPR and First Aid

Community Involvement

Recognition for planning and presenting at UNICEF conference.

Skills

bilingual speaking and reading fluently in English and Spanish, demonstrate your ability to work well with a team, handles details; coordinates and completes tasks,plans and arranges activities; multi tasks,writes clearly and concisely; listens attentively; openly expresses ideas,provides and asks for feedback, and cooperates and works well with others.

",TEACHER +36392131," REVENUE CYCLE ADVOCATE Summary Dedicated and focused Office Manager/Supervisor who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.Energetic Revenue Cycle Advocate with 20+ years experience in high-level executive support roles. Organized and professional. Highlights Microsoft Office proficiency Excel spreadsheets Self-directed Results-oriented Meticulous attention to detail Time management Professional and mature Strong problem solver Advanced MS Office Suite knowledge Resourceful Strong interpersonal skills Medical terminology Meeting planning Report development Report writing Billing and coding Workers' compensation knowledge Claims appeal procedures Insurance eligibility verifications Accomplishments Coordinated all department functions for team of 10+ employees.Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Successfully planned and executed corporate meetings, lunches and special events for groups of 10+ employees. Planned and executed all aspects of a major office headquarter move.Increased office organization by developing more efficient filing system and customer database protocols.Promoted to Revenue Cycle Advocate.Successfully planned and executed corporate meetings, lunches and special events for groups of 10+ employees. Experience 06/2011 to Current Revenue Cycle Advocate Company Name － City , State Planned travel arrangements for 2 executives and 10+ staff. Educate and train clinics and hospital departments on Epic, Signature, MS Word, Excel, Emdeon and Payment Manager system. Assist clinical staff and office staff their assigned Work Queue. Monitor trends on staff and provide training & updates to company data base systems. Assist with patient account merge on Duplicate Guarantor Acct, Provide assistance to patients such as Medicaid, Physician Reach Out & Financial Assistance. Planned meetings and prepared conference rooms.Wrote reports and correspondence from dictation and handwritten notes and send Weekly Status reports to all clinical managers on trends, audits from the clinic WQ's errors from office staff and patient complaints Work Contested Work charges received from customer service. Collecting self pay payments from patients and post in the Epic System Set payment plans in Epic Financial Assistance using Search of America and On Point system. 09/2009 to 06/2011 Payment Reconciliation Rep Company Name － City , State Research unidentified payments on Epic System, Signature, Emdeon System Payment manager system, and commercial insurance websites. Created PDF files on Epic system Create naming conventions for electronic files in Epic Electronic payment postings on Epic System Wachovia Lock Box Denials and electronic lockbox receipts in Epic Resolve unidentified payments follow up with Independent Clinics and Insurance Companies for missing payment or unidentified electronic remits and paper remit. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Designed electronic file systems and maintained electronic and paper files.Served as central point of contact for all outside vendors needing to gain access to the building.Maintained an up-to-Made copies, sent faxes and handled all incoming and outgoing correspondence. department organizational chart. 06/2007 to 09/2009 Patient Accounts Rep III Company Name － City , State Insurance follow up for Denied Claims and Self Pay after Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Managed daily office operations and maintenance of equipment.Isurance Balances Work ATB report for insurance follow-up Work Dun level report for Guarantor/patient follow-up Work Bill-hold Report for Guarantor follow-up Appeals for Medical Necessity to insurance companies. 10/2002 to 06/2007 Medical Insurance Specialist III Company Name － City , State Insurance follow-up, customer service, served as central point of contact for all outside vendors needing to gain access to the building.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents. 01/2000 to 06/2002 Medical Billing /Recovery Specialist Company Name － City , State Billing and collections Insurance follow up for Denied Claims and Self Pay after Insurance Balances Credit balances - Refunds Verify demographic information Verification List from SSI for Billing Errors Set budget plans Answer in/out bound calls Use automated dialer system Medical Terminology Insurance verification Follow up with doctor office for accurate CPT and ICD-9 codes obtained for maximum reimbursement. Customer service and clerical duties. 09/1990 to 09/1997 Health Unit Coordinator Company Name － City , State Duties involve standard administrative responsibilities, answering multi-line phones, making copies, scheduling appointments and maintaining supplies.Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.Managed daily office operations and maintenance of equipment.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Received and distributed faxes and mail in a timely manner.Properly routed agreements, contracts and invoices through the signature process.Made copies, sent faxes and handled all incoming and outgoing correspondence.Dispersed incoming mail to correct recipients throughout the office.Maintained an up-to-date department organizational chart.Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Admit patients, administer and maintain patient records, break down medical charts for record keeping and coordinate billing. Communicate with the clinical staff to ensure all appropriate patient information gathered Responsible for typing up discharge instructions for a patient. Education 6 1990 High School Diploma : Business Northern High School Durham NC UNITED States － City , State , US Top 10% of class Emphasis in BusinessOffice Administration courseworkCoursework in Administrative Technology and Coursework in Human Resource Management and Business Administration 2002 Business Diploma : Medical Billing & Coding Georgia Medical (EverestUniversity) ATLANTA GA United States － City , State , US Top 10% of class, Emphasis in Medical Billing and Coding, medical terminology,Coursework in Human Resource Management and Business Administration Bachelor of Science : Business Administration Management Walden University － City , State , US Top 10% of class,Emphasis in management and team building, Coursework in Administrative Technology, Coursework in Human Resource Management and Business Administration Skills Experience with Epic System, Epicare, Emdeon, Training and educating staff on Epic WQ's, Creating Workers Comp cases in Epic, Signature, IDX, Medical Manager, MS Word, Excel, NC Tracks, Customer Service skills, Collect payment over the phone and posting payments in Epic ","
REVENUE CYCLE ADVOCATE
Summary

Dedicated and focused Office Manager/Supervisor who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.Energetic Revenue Cycle Advocate with 20+ years experience in high-level executive support roles. Organized and professional.

Highlights
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Self-directed
  • Results-oriented
  • Meticulous attention to detail
  • Time management
  • Professional and mature
  • Strong problem solver
  • Advanced MS Office Suite knowledge
  • Resourceful
  • Strong interpersonal skills
  • Medical terminology
  • Meeting planning
  • Report development
  • Report writing
  • Billing and coding
  • Workers' compensation knowledge
  • Claims appeal procedures
  • Insurance eligibility verifications
Accomplishments

Coordinated all department functions for team of 10+ employees.Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Successfully planned and executed corporate meetings, lunches and special events for groups of 10+ employees.

Planned and executed all aspects of a major office headquarter move.Increased office organization by developing more efficient filing system and customer database protocols.Promoted to Revenue Cycle Advocate.Successfully planned and executed corporate meetings, lunches and special events for groups of 10+ employees.

Experience
06/2011 to Current
Revenue Cycle Advocate Company Name － City , State
  • Planned travel arrangements for 2 executives and 10+ staff. Educate and train clinics and hospital departments on Epic, Signature, MS Word, Excel, Emdeon and Payment Manager system. Assist clinical staff and office staff their assigned Work Queue. Monitor trends on staff and provide training & updates to company data base systems. Assist with patient account merge on Duplicate Guarantor Acct, Provide assistance to patients such as Medicaid, Physician Reach Out & Financial Assistance. Planned meetings and prepared conference rooms.Wrote reports and correspondence from dictation and handwritten notes and send Weekly Status reports to all clinical managers on trends, audits from the clinic WQ's errors from office staff and patient complaints Work Contested Work charges received from customer service.
  • Collecting self pay payments from patients and post in the Epic System Set payment plans in Epic Financial Assistance using Search of America and On Point system.
09/2009 to 06/2011
Payment Reconciliation Rep Company Name － City , State
  • Research unidentified payments on Epic System, Signature, Emdeon System Payment manager system, and commercial insurance websites.
  • Created PDF files on Epic system Create naming conventions for electronic files in Epic Electronic payment postings on Epic System Wachovia Lock Box Denials and electronic lockbox receipts in Epic Resolve unidentified payments follow up with Independent Clinics and Insurance Companies for missing payment or unidentified electronic remits and paper remit.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Designed electronic file systems and maintained electronic and paper files.Served as central point of contact for all outside vendors needing to gain access to the building.Maintained an up-to-Made copies, sent faxes and handled all incoming and outgoing correspondence. department organizational chart.
06/2007 to 09/2009
Patient Accounts Rep III Company Name － City , State
  • Insurance follow up for Denied Claims and Self Pay after Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Managed daily office operations and maintenance of equipment.Isurance Balances Work ATB report for insurance follow-up Work Dun level report for Guarantor/patient follow-up Work Bill-hold Report for Guarantor follow-up Appeals for Medical Necessity to insurance companies.
10/2002 to 06/2007
Medical Insurance Specialist III Company Name － City , State
  • Insurance follow-up, customer service, served as central point of contact for all outside vendors needing to gain access to the building.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.
01/2000 to 06/2002
Medical Billing /Recovery Specialist Company Name － City , State
  • Billing and collections Insurance follow up for Denied Claims and Self Pay after Insurance Balances Credit balances - Refunds Verify demographic information Verification List from SSI for Billing Errors Set budget plans Answer in/out bound calls Use automated dialer system Medical Terminology Insurance verification Follow up with doctor office for accurate CPT and ICD-9 codes obtained for maximum reimbursement. Customer service and clerical duties.
09/1990 to 09/1997
Health Unit Coordinator Company Name － City , State
  • Duties involve standard administrative responsibilities, answering multi-line phones, making copies, scheduling appointments and maintaining supplies.Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.Managed daily office operations and maintenance of equipment.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Received and distributed faxes and mail in a timely manner.Properly routed agreements, contracts and invoices through the signature process.Made copies, sent faxes and handled all incoming and outgoing correspondence.Dispersed incoming mail to correct recipients throughout the office.Maintained an up-to-date department organizational chart.Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Admit patients, administer and maintain patient records, break down medical charts for record keeping and coordinate billing.
  • Communicate with the clinical staff to ensure all appropriate patient information gathered Responsible for typing up discharge instructions for a patient.
Education
6 1990
High School Diploma : Business Northern High School Durham NC UNITED States － City , State , US

Top 10% of class Emphasis in BusinessOffice Administration courseworkCoursework in Administrative Technology and Coursework in Human Resource Management and Business Administration
2002
Business Diploma : Medical Billing & Coding Georgia Medical (EverestUniversity) ATLANTA GA United States － City , State , US

Top 10% of class, Emphasis in Medical Billing and Coding, medical terminology,Coursework in Human Resource Management and Business Administration
Bachelor of Science : Business Administration Management Walden University － City , State , US

Top 10% of class,Emphasis in management and team building, Coursework in Administrative Technology, Coursework in Human Resource Management and Business Administration
Skills

Experience with Epic System, Epicare, Emdeon, Training and educating staff on Epic WQ's, Creating Workers Comp cases in Epic, Signature, IDX, Medical Manager, MS Word, Excel, NC Tracks, Customer Service skills, Collect payment over the phone and posting payments in Epic

",ADVOCATE +11174187," RN / ASST. HEAD NURSE PRACTICE LEADER Skills care planning, Case Management, Home Health, Hospice, Infection control, injections, Nurse Manager, Oncology, scheduling, staff development, Trauma, triage, tutoring, Urology Experience 09/2010 to 12/2011 Company Name Hired as ADON (Assistant Director of Nursing) for an 85 to 90 bed long term care of Mentally and Physically disabled children from 2 years to upper 20's with a few older individuals. My job there included staffing of all the nurses monthly, setting up transportation for all outside MD office visits of the residents, monitoring the 3 nursing units of day to day care and documentation of the residents, taking call as needed and twice a month being MOD for the entire building ,I conducted in-services for the nursing staff and answered all pages during the day with questions or to oversee any critical changes of residents and helped with decisions to transfer out to a hospital after speaking with the MD.Helped with staff nursing as needed. Secured a Home Health position at ResCare located in Oak Park Illinois in 2015. I made home visits overseeing clients overall health. Did basic assessments and listened for any new complaints or change of status. Would call clients doctor if needed or to inform him of a change in status. Gave injections/ infusions as needed and participated in one clinical trial where all aspects of visit were timed and documented as per protocal. I am still registered with this agency but they have very few clients in need of an RN visit. Most of their clients only need part time CAN visits. Secured an RN position in July 2016 at Best Home Health where I did home visits part time. The jobs that were available for part time were minimal so took myself off their roster. In the fall of 2016 worked for Maxim Home Health asking for part time for Infusion cases. Again I was promised infusion cases but what were available Were ones 40 miles away and they didn't cover milage. I still am on their roster but rarely called. Currently looking for Part Time RN on line or going into a facility not more than 30 minute drive to do tutoring or online triage or willing to learn Case Management or PT Oncology/Hospice Additional professional activities Was OCN certified in past Was Med / Surg certified in past and plan to recertify in future. Was team nurse of North Shore Youth Baseball League for 4 years References Dr. Emil Totonchi MD. Advocate Illinois Masonic Med. Center** Dr. Michael Friedman MD. Advocate Illinois Masonic Med. Center** Beverly Bohus RN, Nurse Manager Advocate Illinois Masonic Med. Center** Lorel Hedges Nurse Practioner. Advocate Illinois Masonic Med. Center now works in Tennessee Uma Kelkar Director of Rehab Manor Care of Northbrook Jean Gavina Director of MDS, Manor Care of Northbrook Elma Ramos RN , Evening Nursing Supervisor, Manor Care of Northbrook Contact information available upon request. 06/2009 to 07/2010 Company Name Started out as a Supervisor but was promoted to DCD (Director of Care Delivery) managing a 40 bed Locked Dementia Unit and later a 60 bed Long Term Care Unit and recently back to the Dementia Unit along with the Long Term Care Unit. Duties included: Leading the nursing unit, setting priorities, staff development ,upholding Corporate Standards, communicating through existing information systems, and material management, Clinical Management: Infection control, QA, understanding Professional issues, valuing every employee, supporting and leading company policies, attending interdisciplinary meetings twice daily, weekly and monthly meetings such as Medicare meetings, investigation of all falls and skin injuries, and new admissions care planning. Monthly Staff Meetings. Assists with hiring and disciplinary actions. Resigned July 2010 Want to take some vacation time, and to find a Long Term Care Management position somewhat closer to my home. 01/1977 to 01/2009 RN / Asst. Head Nurse Practice Leader Company Name － City , State Responsible for management of Unit on 24 hr basis including staffing, scheduling, and payroll. Monitor staff of RN's, NCT's, and Unit Clerks for daily assignments on going learning needs, and occasionally fill staff RN voids. Reported to Nurse Manager on daily basis for any additional tasks and to keep her current to Units activities and problems. Helped Nurse Manager in interview process and in both disciplinary activity and in employee terminations .Sought out and scheduled in-services for staff and made sure all staff attended required hospital mandatories yearly and when required. 01/1977 to 01/2009 Company Name － City , State Started nursing career as RN on general Med / Surg Unit for 2 years. Recruited by MD Chairman of Oncology to be part of staff to open 1st Oncology inpatient Unit. Promoted also to Assistant Head Nurse. Worked there for next 20 years. Earned OCN certificate. Helped instruct all RNs on unit to become certified to mix Chemo drugs via Laminar Flow Hood and to administer drugs safely and monitor for side effects and manage such symptoms. Beside management duties was also responsible for taking a patient load on many days during the week. In 1999 changed to Surgical / 23hr Observation Unit at Illinois Masonic Med Center as Staff RN. After approximately 4 years promoted to Practice Leader,(equal to Asst. Head RN ) Duties expanded as Computers installed to all Units. Responsible for computer profiency and scheduling staff to Computer Classes and monitoring their progress in daily charting on patients. Attended workshops to learn computer scheduling and payroll duties. Attended 2 day seminar for PICC LINE insertion and management. At one point headed the PICC LINE program for all the PICC RNs and kept the records for all PICCs placed in patients and any complications and later problems, Became Nationally certified for Med / Surg Nursing after taking exam and passing. Types of Surgical patients seen on thisUnit include Gyne, Urology, General Surgical, Trauma, Post SICU Head and Neck, General ENT patients and Fetal Demises less than 20 weeks. Due to the number of private rooms on the unit we also would take all types of Isolation including R/O TB into our Negative Air Flow room. Many of the patients were short stay anywhere from overnight to 2-3 days. Some of the patients as overflow Medicals, Isolation, and the more extensive Head and Neck Surgical patients would stay 4-5 days or more. As a result this Unit was fast paced. Many days up to half the unit would be discharged and within 1-2 shifts all the beds would be filled with new patients. My main job on a daily basis was to manage placing patients correctly and to oversee assignment of competent staff to the types of patients coming in. I made frequent rounds to assure pt satisfaction and to quickly aid in preventing and problems from escalating. I had to monitor staff learning needs and try to set up needed review or Unit based in-service and also try to send staff to outside learning seminars as budget allowed. On daily basis was responsible for checking"" State of the Unit "" printed daily and included all the areas of staff charting that was missing or incorrect. I would make sure all shifts of staff were aware of missing documentation and have them correct such or help them with correction as needed. Attended staffing daily to make sure last minute changes done and next two shifts had adequate staffing. Education and Training 1976 RN Diploma Illinois Masonic School of Nursing － City , State 1974 Northeastern Illinois University － City , State 1973 Western Illinois University － City , State Additional Information Awards received Dorothy Rome Nominee in 1999 ( Highest yearly award for Experienced RNs ) Awarded many ""Applause Awards´"" during the years at Masonic. ( A nominated award for Excellence ) Asked to Head up the PICC Line Program until turned over to Interventional Radiology All of the above from Advocate Illinois Masonic Medical Center. ","
RN / ASST. HEAD NURSE PRACTICE LEADER
Skills
care planning, Case Management, Home Health, Hospice, Infection control, injections, Nurse Manager, Oncology, scheduling, staff development, Trauma, triage, tutoring, Urology
Experience
09/2010 to 12/2011
Company Name
  • Hired as ADON (Assistant Director of Nursing) for an 85 to 90 bed long term care of Mentally and Physically disabled children from 2 years to upper 20's with a few older individuals.
  • My job there included staffing of all the nurses monthly, setting up transportation for all outside MD office visits of the residents, monitoring the 3 nursing units of day to day care and documentation of the residents, taking call as needed and twice a month being MOD for the entire building ,I conducted in-services for the nursing staff and answered all pages during the day with questions or to oversee any critical changes of residents and helped with decisions to transfer out to a hospital after speaking with the MD.Helped with staff nursing as needed.
  • Secured a Home Health position at ResCare located in Oak Park Illinois in 2015.
  • I made home visits overseeing clients overall health.
  • Did basic assessments and listened for any new complaints or change of status.
  • Would call clients doctor if needed or to inform him of a change in status.
  • Gave injections/ infusions as needed and participated in one clinical trial where all aspects of visit were timed and documented as per protocal.
  • I am still registered with this agency but they have very few clients in need of an RN visit.
  • Most of their clients only need part time CAN visits.
  • Secured an RN position in July 2016 at Best Home Health where I did home visits part time.
  • The jobs that were available for part time were minimal so took myself off their roster.
  • In the fall of 2016 worked for Maxim Home Health asking for part time for Infusion cases.
  • Again I was promised infusion cases but what were available Were ones 40 miles away and they didn't cover milage.
  • I still am on their roster but rarely called.
  • Currently looking for Part Time RN on line or going into a facility not more than 30 minute drive to do tutoring or online triage or willing to learn Case Management or PT Oncology/Hospice Additional professional activities Was OCN certified in past Was Med / Surg certified in past and plan to recertify in future.
  • Was team nurse of North Shore Youth Baseball League for 4 years References Dr.
  • Emil Totonchi MD.
  • Advocate Illinois Masonic Med.
  • Center** Dr.
  • Michael Friedman MD.
  • Advocate Illinois Masonic Med.
  • Center** Beverly Bohus RN, Nurse Manager Advocate Illinois Masonic Med.
  • Center** Lorel Hedges Nurse Practioner.
  • Advocate Illinois Masonic Med.
  • Center now works in Tennessee Uma Kelkar Director of Rehab Manor Care of Northbrook Jean Gavina Director of MDS, Manor Care of Northbrook Elma Ramos RN , Evening Nursing Supervisor, Manor Care of Northbrook Contact information available upon request.
06/2009 to 07/2010
Company Name
  • Started out as a Supervisor but was promoted to DCD (Director of Care Delivery) managing a 40 bed Locked Dementia Unit and later a 60 bed Long Term Care Unit and recently back to the Dementia Unit along with the Long Term Care Unit.
  • Duties included: Leading the nursing unit, setting priorities, staff development ,upholding Corporate Standards, communicating through existing information systems, and material management, Clinical Management: Infection control, QA, understanding Professional issues, valuing every employee, supporting and leading company policies, attending interdisciplinary meetings twice daily, weekly and monthly meetings such as Medicare meetings, investigation of all falls and skin injuries, and new admissions care planning.
  • Monthly Staff Meetings.
  • Assists with hiring and disciplinary actions.
  • Resigned July 2010 Want to take some vacation time, and to find a Long Term Care Management position somewhat closer to my home.
01/1977 to 01/2009
RN / Asst. Head Nurse Practice Leader Company Name － City , State
  • Responsible for management of Unit on 24 hr basis including staffing, scheduling, and payroll.
  • Monitor staff of RN's, NCT's, and Unit Clerks for daily assignments on going learning needs, and occasionally fill staff RN voids.
  • Reported to Nurse Manager on daily basis for any additional tasks and to keep her current to Units activities and problems.
  • Helped Nurse Manager in interview process and in both disciplinary activity and in employee terminations .Sought out and scheduled in-services for staff and made sure all staff attended required hospital mandatories yearly and when required.
01/1977 to 01/2009
Company Name － City , State
  • Started nursing career as RN on general Med / Surg Unit for 2 years.
  • Recruited by MD Chairman of Oncology to be part of staff to open 1st Oncology inpatient Unit.
  • Promoted also to Assistant Head Nurse.
  • Worked there for next 20 years.
  • Earned OCN certificate.
  • Helped instruct all RNs on unit to become certified to mix Chemo drugs via Laminar Flow Hood and to administer drugs safely and monitor for side effects and manage such symptoms.
  • Beside management duties was also responsible for taking a patient load on many days during the week.
  • In 1999 changed to Surgical / 23hr Observation Unit at Illinois Masonic Med Center as Staff RN.
  • After approximately 4 years promoted to Practice Leader,(equal to Asst.
  • Head RN ) Duties expanded as Computers installed to all Units.
  • Responsible for computer profiency and scheduling staff to Computer Classes and monitoring their progress in daily charting on patients.
  • Attended workshops to learn computer scheduling and payroll duties.
  • Attended 2 day seminar for PICC LINE insertion and management.
  • At one point headed the PICC LINE program for all the PICC RNs and kept the records for all PICCs placed in patients and any complications and later problems, Became Nationally certified for Med / Surg Nursing after taking exam and passing.
  • Types of Surgical patients seen on thisUnit include Gyne, Urology, General Surgical, Trauma, Post SICU Head and Neck, General ENT patients and Fetal Demises less than 20 weeks.
  • Due to the number of private rooms on the unit we also would take all types of Isolation including R/O TB into our Negative Air Flow room.
  • Many of the patients were short stay anywhere from overnight to 2-3 days.
  • Some of the patients as overflow Medicals, Isolation, and the more extensive Head and Neck Surgical patients would stay 4-5 days or more.
  • As a result this Unit was fast paced.
  • Many days up to half the unit would be discharged and within 1-2 shifts all the beds would be filled with new patients.
  • My main job on a daily basis was to manage placing patients correctly and to oversee assignment of competent staff to the types of patients coming in.
  • I made frequent rounds to assure pt satisfaction and to quickly aid in preventing and problems from escalating.
  • I had to monitor staff learning needs and try to set up needed review or Unit based in-service and also try to send staff to outside learning seminars as budget allowed.
  • On daily basis was responsible for checking"" State of the Unit "" printed daily and included all the areas of staff charting that was missing or incorrect.
  • I would make sure all shifts of staff were aware of missing documentation and have them correct such or help them with correction as needed.
  • Attended staffing daily to make sure last minute changes done and next two shifts had adequate staffing.
Education and Training
1976
RN Diploma Illinois Masonic School of Nursing － City , State
1974
Northeastern Illinois University － City , State
1973
Western Illinois University － City , State
Additional Information
  • Awards received Dorothy Rome Nominee in 1999 ( Highest yearly award for Experienced RNs ) Awarded many ""Applause Awards´"" during the years at Masonic. ( A nominated award for Excellence ) Asked to Head up the PICC Line Program until turned over to Interventional Radiology All of the above from Advocate Illinois Masonic Medical Center.
",ADVOCATE +25905275," INFORMATION TECHNOLOGY SPECIALIST Career Overview Temporary/Permanent Service Representative PROFILE: Professional and personable in relating to customer and coworkers, over 10 years' experience in customer relations, excellent verbal and written communication skills. Dependable, responsible contributor committed to excellence and success. Efficient problem solver with excellent decision-making, organizational, and interpersonal skills; able to effectively communicate with customers of all socioeconomic levels. Knowledge of principles and processes for providing customer and personal services; including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Analytical thinker, relentless researcher and an experienced problem solver. Adaptable and able to work under pressure and remain productive in a fast-paced environment. Trained team members Ability to take charge with little to no guidance Excelled as a leader when in charge Trained in management procedures, analyzing data and the principle of business Communication Excellent interpersonal and social skills; experienced in successful team collaboration to achieve goals Effective oral communications using a phone, individual, group, training, facilitating & presentations Efficient written communications utilizing report writings, developing presentations, through emails and policies & procedures Customer Service Ability to resolve problems in a timely manner Professional and personable in relating with clients and coworkers Ability to remain calm, patient, and productive in a fast-paced environment Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Qualifications Microsoft Office, Word, Excel, PowerPoint, & Outlook. Microsoft Operating System +Proficient in Remedy and IBM ticketing system Work Experience February 2013 to December 2013 Company Name Windows 7 Support desk Technician 40+ hours per week Houston, TX $28,800 per year Supervisor: Laura Burke Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, customer service, service experience management, and cloud technology services to Fortune 100 companies. CompuCom partners with enterprises to develop smarter ways they can work grow and produce value for their business and provide excellent customer service. Served as a Windows 7 Customer Support agent for Cigna Health Care Provided customer service support to 35,000 Cigna Health employees after Windows 7 migration Handled inbound phone calls that involved a variety of requests and inquiries Helped customers solve a wide variety of technical support issues Technical support issues involved installing software and hardware for a specific programs Offered suggestions that provided a more complete solution to the customers' needs Handled both high and low volume of calls in both English and Spanish Used good communication skills, problem solving skills, and all available tools to resolve all issues Provided excellent customer service quickly and efficiently. October 2010 to August 2012 Company Name Information Technology Specialist 40+ hrs per week Heidelberg Germany $40,000 per year Supervisor: Maurice William Information technology specialists are responsible for customer service for unit members and key leadership, maintaining, processing and troubleshooting military computer systems/operations. Provide customer and network administration services Maintain hardware, software and network Preformed general clerical duties such as typing, answering phones, filing, record keeping and maintaining military equipment Executed duties under little to no supervision Helped unit members solve a wide variety of technical support issues Technical support issues involving installation of software/hardware for specific programs. May 2007 to October 2010 Company Name Maintenance Supervisor 40+ hrs per week Heidelberg Germany $40,000 Supervisor: Wendy McDermott The wheeled vehicle mechanic is primarily responsible for supervising and performing maintenance and recovery operations on wheeled vehicles and associated items, as well as heavy-wheeled vehicles and select armored vehicles. Supervise and perform field and sustainment maintenance on wheeled vehicles and construction equipment Supervise recovery operations on wheel vehicles and related activities including electrical wiring harness system repair/maintenance Inspecting, servicing, maintaining, replacement, adjusting and testing of wheeled vehicles and material handling equipment systems, subsystems and components Performed management or stock record/warehouse functions pertaining to receipt, storage, distribution, and issued and maintained equipment records and parts Reviewed and verified quantities received against bills of contracts, purchase requests and shipping documents and raised the quality and accuracy of performance, cost, and parts through improved maintenance management. April 1998 to February 2003 Company Name Team Leader Infantryman 40+ hrs per week Schofield Barracks, HI $28,000 per year Supervisor: Tony Cata The infantry is the main land combat force and backbone of the Army. They are responsible for defending our country against any threat by land, as well as capturing, destroying and repelling enemy ground forces. Perform as a member of a fire team during drills and combat Aid in the mobilization of vehicles, troops and weaponry Assist in reconnaissance missions Process prisoners of war and captured documents Use, maintain and store combat weapons (e.g., rifles, machine guns, antitank mines, etc.) Maintained the records and maintenance for military weapons. Education and Training October 2014 DeVry University City , State Bachelors of College of Business Management : Technical Management GPA: Graduation with Distinction GPA: 3.0 Technical Management Graduation with Distinction GPA: 3.0 Principles of Management +Project Management Interests U.S +Veterans Preference: 10 Points Military Serves: 05/2007 - 08/2012, Honorable Discharge Military Serves: 04/1998 - 02/2003, Honorable Discharge +Security Clearance: Secret inactive +Special Hiring Authorities: VEOA, VRA, 30% or Greater Service Connected Disabled Veteran & Schedule A Hiring Authority. Skills Army, clerical, good communication skills, hardware, Computer Knowledge, contracts, excellent customer service, customer service, Customer Support, electrical wiring, English, filing, IBM, Information technology, leadership, mechanic, Excel, Microsoft Office, Outlook, PowerPoint, Windows 7, Word, migration, weapons, Multi-tasking, network administration, network, Operating System, problem solving skills, Project Management, quality, record keeping, shipping, Spanish, Supervisor, supervising, supervision, Technical support, Technician, answering phones, phone, troubleshooting, typing Additional Information Citizenship: U.S +Veterans Preference: 10 Points Military Serves: 05/2007 - 08/2012, Honorable Discharge Military Serves: 04/1998 - 02/2003, Honorable Discharge +Security Clearance: Secret inactive +Special Hiring Authorities: VEOA, VRA, 30% or Greater Service Connected Disabled Veteran & Schedule A Hiring Authority. ","
INFORMATION TECHNOLOGY SPECIALIST
Career Overview
Temporary/Permanent Service Representative PROFILE: Professional and personable in relating to customer and coworkers, over 10 years' experience in customer relations, excellent verbal and written communication skills. Dependable, responsible contributor committed to excellence and success. Efficient problem solver with excellent decision-making, organizational, and interpersonal skills; able to effectively communicate with customers of all socioeconomic levels. Knowledge of principles and processes for providing customer and personal services; including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Analytical thinker, relentless researcher and an experienced problem solver. Adaptable and able to work under pressure and remain productive in a fast-paced environment. Trained team members Ability to take charge with little to no guidance Excelled as a leader when in charge Trained in management procedures, analyzing data and the principle of business Communication Excellent interpersonal and social skills; experienced in successful team collaboration to achieve goals Effective oral communications using a phone, individual, group, training, facilitating & presentations Efficient written communications utilizing report writings, developing presentations, through emails and policies & procedures Customer Service Ability to resolve problems in a timely manner Professional and personable in relating with clients and coworkers Ability to remain calm, patient, and productive in a fast-paced environment Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Qualifications
Microsoft Office, Word, Excel, PowerPoint, & Outlook. Microsoft Operating System +Proficient in Remedy and IBM ticketing system
Work Experience
February 2013
to
December 2013
Company Name
  • Windows 7 Support desk Technician 40+ hours per week Houston, TX $28,800 per year Supervisor: Laura Burke Dallas-based CompuCom Systems, Inc.
  • is a leading provider of end-user enablement, customer service, service experience management, and cloud technology services to Fortune 100 companies.
  • CompuCom partners with enterprises to develop smarter ways they can work grow and produce value for their business and provide excellent customer service.
  • Served as a Windows 7 Customer Support agent for Cigna Health Care Provided customer service support to 35,000 Cigna Health employees after Windows 7 migration Handled inbound phone calls that involved a variety of requests and inquiries Helped customers solve a wide variety of technical support issues Technical support issues involved installing software and hardware for a specific programs Offered suggestions that provided a more complete solution to the customers' needs Handled both high and low volume of calls in both English and Spanish Used good communication skills, problem solving skills, and all available tools to resolve all issues Provided excellent customer service quickly and efficiently.
October 2010
to
August 2012
Company Name Information Technology Specialist
  • 40+ hrs per week Heidelberg Germany $40,000 per year Supervisor: Maurice William Information technology specialists are responsible for customer service for unit members and key leadership, maintaining, processing and troubleshooting military computer systems/operations.
  • Provide customer and network administration services Maintain hardware, software and network Preformed general clerical duties such as typing, answering phones, filing, record keeping and maintaining military equipment Executed duties under little to no supervision Helped unit members solve a wide variety of technical support issues Technical support issues involving installation of software/hardware for specific programs.
May 2007
to
October 2010
Company Name Maintenance Supervisor
  • 40+ hrs per week Heidelberg Germany $40,000 Supervisor: Wendy McDermott The wheeled vehicle mechanic is primarily responsible for supervising and performing maintenance and recovery operations on wheeled vehicles and associated items, as well as heavy-wheeled vehicles and select armored vehicles.
  • Supervise and perform field and sustainment maintenance on wheeled vehicles and construction equipment Supervise recovery operations on wheel vehicles and related activities including electrical wiring harness system repair/maintenance Inspecting, servicing, maintaining, replacement, adjusting and testing of wheeled vehicles and material handling equipment systems, subsystems and components Performed management or stock record/warehouse functions pertaining to receipt, storage, distribution, and issued and maintained equipment records and parts Reviewed and verified quantities received against bills of contracts, purchase requests and shipping documents and raised the quality and accuracy of performance, cost, and parts through improved maintenance management.
April 1998
to
February 2003
Company Name Team Leader
  • Infantryman 40+ hrs per week Schofield Barracks, HI $28,000 per year Supervisor: Tony Cata The infantry is the main land combat force and backbone of the Army.
  • They are responsible for defending our country against any threat by land, as well as capturing, destroying and repelling enemy ground forces.
  • Perform as a member of a fire team during drills and combat Aid in the mobilization of vehicles, troops and weaponry Assist in reconnaissance missions Process prisoners of war and captured documents Use, maintain and store combat weapons (e.g., rifles, machine guns, antitank mines, etc.) Maintained the records and maintenance for military weapons.
Education and Training
October 2014
DeVry University City , State Bachelors of College of Business Management : Technical Management GPA: Graduation with Distinction GPA: 3.0 Technical Management Graduation with Distinction GPA: 3.0
Principles of Management +Project Management
Interests
U.S +Veterans Preference: 10 Points Military Serves: 05/2007 - 08/2012, Honorable Discharge Military Serves: 04/1998 - 02/2003, Honorable Discharge +Security Clearance: Secret inactive +Special Hiring Authorities: VEOA, VRA, 30% or Greater Service Connected Disabled Veteran & Schedule A Hiring Authority.
Skills
Army, clerical, good communication skills, hardware, Computer Knowledge, contracts, excellent customer service, customer service, Customer Support, electrical wiring, English, filing, IBM, Information technology, leadership, mechanic, Excel, Microsoft Office, Outlook, PowerPoint, Windows 7, Word, migration, weapons, Multi-tasking, network administration, network, Operating System, problem solving skills, Project Management, quality, record keeping, shipping, Spanish, Supervisor, supervising, supervision, Technical support, Technician, answering phones, phone, troubleshooting, typing
Additional Information
  • Citizenship: U.S +Veterans Preference: 10 Points Military Serves: 05/2007 - 08/2012, Honorable Discharge Military Serves: 04/1998 - 02/2003, Honorable Discharge +Security Clearance: Secret inactive +Special Hiring Authorities: VEOA, VRA, 30% or Greater Service Connected Disabled Veteran & Schedule A Hiring Authority.
",INFORMATION-TECHNOLOGY +18753367," ENGINEERING PROJECT MANAGER III Summary Results-focused, safety conscientious team leader/player with more than 15 years of successful experience in the aviation industry as Field Engineer, Maintenance Support Engineer, A&P Mechanic, and Avionics Technician on various types of rotary and fixed wing aircraft. Experienced in all phases of commercial and military aviation maintenance, aviation business, engineering, logistics, support, and supply. Analytical & Troubleshooting Skills, Project Management, Quality Control, Maintenance, Management, Logistics, Electronic & Mechanical Technology, Program Management, Quality Assurance/Control, Safety Compliance, Risk Management, Change Control Processes Skills Electronic & Mechanical Technology Maintenance Management Project Management Program Management Lean/six sigma principles Mechanical Component Troubleshooting Quality Assurance/Control Material Management Staff Development/Leadership Technical Interface Safety Compliance Microsoft Office, Microsoft Project, Microsoft Access, SAP, SharePoint Experience 02/2018 to Current Engineering Project Manager III Company Name － City , State Performs a variety of duties associated with the development and revision of aircraft maintenance work instruction cards. Utilize an automated publishing system to author certain work instruction cards. Supervises the initiation and maintenance of project files Ensures effective technical coordination with Customer representatives and as such participates to good communication with Customers Ensures that engineering activity is compliant with project milestones. Alerts project management in case of unforeseen variation and suggests if needed mitigation measures Participates to project planning definition by providing engineering milestones and requirements Ensures effective interdisciplinary coordination through weekly meetings. Takes the necessary technical decisions in case of unresolved conflicts between disciplines. 08/2011 to 02/2018 Field Engineer/Maintenance Support Engineer Company Name － City , State Aircraft Repair/Modification Representative on-site at domestic and international locations with protocol in heavy maintenance, repair and overhaul, Block Upgrades, Prototypes, and modification activities on CC-130J aircraft. Expertly plan, quote and execute Air Mobility & Maritime Missions (AMMM) prototype/upgrade/modification/repair projects. Provide liaison support between AMMM Sustainment and Engineering, conduct Engineering Change Request evaluation/quoting. Conduct technical maintenance training with customers, suppliers, LM reps, contractors and military personnel. Skillfully troubleshoot technical problems/issues affecting maintenance activities. Ensure maintenance requirements are executed during operational and heavy maintenance, repair and overhaul (MRO) activities and implementation of Engineering Authorizations and Service Bulletins. AOG (Aircraft on Ground) Project Manager for the Royal Saudi Arabian Air Force. Act as Sustaining Engineering and Logistics Support Services Fleet Manager. Review TCTO/Service Bulletin retrofit documents for implementation. Collaborate with Engineering to develop SOW's (Statement of Work) and BOE's (Basis of Estimate) Develop project work schedules for business unit and sub-contractors. Project Management Effectively manage project team, define scope, develop and manage project plans and budgets. Direct activities, project objectives, risk management, change control processes and communications and ensure project compliance with the Project Management Methodology. Develop project schedules, status reports, analyze schedules and make resource balancing revisions. Coordinate activities of project personnel to ensure projects progress on schedule and within budget. Effectively delegate project tasks and ensure successful task completion. Demonstrate exceptional process orientation, solid understanding of project management techniques, methodologies and best practices. Quality Assurance Demonstrate thorough knowledge of principles, concepts and methodology related to aircraft QA programs. Apply knowledge of operating practices and procedures related to the rework processing of aircraft systems and components to verify by work document review, materials and procedure checks and onsite surveillance, making certain that quality requirements have been met. Conduct QA inspections, check the entire system to ensure components are installed in their proper location. Inspect technical files maintained within the shop for condition, completeness and accuracy. 03/2001 to Current Aircraft Mechanic / Electrician / Avionics Technician Company Name － State Qualified to clear Red-X (Quality Control for C-130 aircraft electrical systems), accountable for the total airworthiness of assigned aircraft. Serve as technical authority to advise on, examine and approve all airframe, mechanical, electrical and pneudraulic repairs to assigned aircraft. Provide effective leadership, supervision, training and assistance to 30 apprentice and journeyman personnel in performing precision maintenance on C-130 model aircraft, support equipment, forms and records for aircraft. Schedule maintenance to ensure completion of critical actions, optimum workflow and resource utilization. Test and repair components using mockups and test equipment. Adjust, align, rig and calibrate C-130 aircraft systems, perform engine run-up. Supervise/perform aircraft and component inspections, checking components for clearances, tolerances, proper installation and operation. Apply technical data and equipment specifications to determine the impact that equipment modifications or substitutions will have upon multi-system operation and on the various maintenance and alignment procedures. Conduct pre-flight, BPO/pre-flight, thru-flight and basic post-flight inspections. Troubleshoot, maintain and inspect airframes, aircraft systems, components, assemblies and support equipment. Use Flight Line, Isochronal Dock and Integrated Avionics experience to repair C-130 aircraft electrical systems and clear discrepancies for returning aircraft to working service. Accomplish Isochronal inspections during Phase dock. Provisioning Analyst Analyzes technical data and reports to determine spares and support equipment provisioning requirements. Reviews site survey results and letters of offer and acceptance and formulates specific recommendations for spare/repair parts and support equipment. Originate support plans for offer to potential customers and provide technical assistance to existing customer personnel. Review BOM (Bill of Material) to ensure contractual obligations are met. Review drawing revisions for BOM and manufacturing changes. Education and Training Dec 2015 MBA Eastern New Mexico University － City , State Jan 2008 Bachelor of Science : Professional Aeronautics Embry-Riddle Aeronautical University － City , State Professional Aeronautics May 2004 Associate of Science : Airframe & Power Plant Technology Enterprise Community College － State Airframe & Power Plant Technology Skills Air Force, basic, budgets, budget, C, Databases, electrical systems, forms, drawing, Inspect, instruction, Leadership, letters, Logistics, Schedule maintenance, materials, Mechanical, meetings, Microsoft Access, Microsoft Office, Microsoft Project, SharePoint, personnel, processes, Program Management, progress, Project Management, project planning, project plans, quality, QA, Quality Control, Quality Assurance, repairs, risk management, Safety, SAP, six sigma, Staff Development, supervision, technical assistance, test equipment, Troubleshoot, Troubleshooting, Upgrades, upgrade, workflow, author Additional Information Security Clearance: Active DoD Secret +*Enterprise Resource Planning Certifications/License: FCC License, A&P License +Security Clearance: Active DoD Secret ","
ENGINEERING PROJECT MANAGER III
Summary
Results-focused, safety conscientious team leader/player with more than 15 years of successful experience in the aviation industry as Field Engineer, Maintenance Support Engineer, A&P Mechanic, and Avionics Technician on various types of rotary and fixed wing aircraft. Experienced in all phases of commercial and military aviation maintenance, aviation business, engineering, logistics, support, and supply. Analytical & Troubleshooting Skills, Project Management, Quality Control, Maintenance, Management, Logistics, Electronic & Mechanical Technology, Program Management, Quality Assurance/Control, Safety Compliance, Risk Management, Change Control Processes
Skills
  • Electronic & Mechanical Technology
  • Maintenance Management
  • Project Management
  • Program Management
  • Lean/six sigma principles
  • Mechanical Component Troubleshooting
  • Quality Assurance/Control
  • Material Management
  • Staff Development/Leadership
  • Technical Interface
  • Safety Compliance Microsoft Office, Microsoft Project, Microsoft Access, SAP, SharePoint
Experience
02/2018 to Current
Engineering Project Manager III Company Name － City , State
  • Performs a variety of duties associated with the development and revision of aircraft maintenance work instruction cards.
  • Utilize an automated publishing system to author certain work instruction cards.
  • Supervises the initiation and maintenance of project files Ensures effective technical coordination with Customer representatives and as such participates to good communication with Customers Ensures that engineering activity is compliant with project milestones.
  • Alerts project management in case of unforeseen variation and suggests if needed mitigation measures Participates to project planning definition by providing engineering milestones and requirements Ensures effective interdisciplinary coordination through weekly meetings.
  • Takes the necessary technical decisions in case of unresolved conflicts between disciplines.
08/2011 to 02/2018
Field Engineer/Maintenance Support Engineer Company Name － City , State
  • Aircraft Repair/Modification Representative on-site at domestic and international locations with protocol in heavy maintenance, repair and overhaul, Block Upgrades, Prototypes, and modification activities on CC-130J aircraft.
  • Expertly plan, quote and execute Air Mobility & Maritime Missions (AMMM) prototype/upgrade/modification/repair projects.
  • Provide liaison support between AMMM Sustainment and Engineering, conduct Engineering Change Request evaluation/quoting.
  • Conduct technical maintenance training with customers, suppliers, LM reps, contractors and military personnel.
  • Skillfully troubleshoot technical problems/issues affecting maintenance activities.
  • Ensure maintenance requirements are executed during operational and heavy maintenance, repair and overhaul (MRO) activities and implementation of Engineering Authorizations and Service Bulletins.
  • AOG (Aircraft on Ground) Project Manager for the Royal Saudi Arabian Air Force.
  • Act as Sustaining Engineering and Logistics Support Services Fleet Manager.
  • Review TCTO/Service Bulletin retrofit documents for implementation.
  • Collaborate with Engineering to develop SOW's (Statement of Work) and BOE's (Basis of Estimate) Develop project work schedules for business unit and sub-contractors.
  • Project Management Effectively manage project team, define scope, develop and manage project plans and budgets.
  • Direct activities, project objectives, risk management, change control processes and communications and ensure project compliance with the Project Management Methodology.
  • Develop project schedules, status reports, analyze schedules and make resource balancing revisions.
  • Coordinate activities of project personnel to ensure projects progress on schedule and within budget.
  • Effectively delegate project tasks and ensure successful task completion.
  • Demonstrate exceptional process orientation, solid understanding of project management techniques, methodologies and best practices.
  • Quality Assurance Demonstrate thorough knowledge of principles, concepts and methodology related to aircraft QA programs.
  • Apply knowledge of operating practices and procedures related to the rework processing of aircraft systems and components to verify by work document review, materials and procedure checks and onsite surveillance, making certain that quality requirements have been met.
  • Conduct QA inspections, check the entire system to ensure components are installed in their proper location.
  • Inspect technical files maintained within the shop for condition, completeness and accuracy.
03/2001 to Current
Aircraft Mechanic / Electrician / Avionics Technician Company Name － State
  • Qualified to clear Red-X (Quality Control for C-130 aircraft electrical systems), accountable for the total airworthiness of assigned aircraft.
  • Serve as technical authority to advise on, examine and approve all airframe, mechanical, electrical and pneudraulic repairs to assigned aircraft.
  • Provide effective leadership, supervision, training and assistance to 30 apprentice and journeyman personnel in performing precision maintenance on C-130 model aircraft, support equipment, forms and records for aircraft.
  • Schedule maintenance to ensure completion of critical actions, optimum workflow and resource utilization.
  • Test and repair components using mockups and test equipment.
  • Adjust, align, rig and calibrate C-130 aircraft systems, perform engine run-up.
  • Supervise/perform aircraft and component inspections, checking components for clearances, tolerances, proper installation and operation.
  • Apply technical data and equipment specifications to determine the impact that equipment modifications or substitutions will have upon multi-system operation and on the various maintenance and alignment procedures.
  • Conduct pre-flight, BPO/pre-flight, thru-flight and basic post-flight inspections.
  • Troubleshoot, maintain and inspect airframes, aircraft systems, components, assemblies and support equipment.
  • Use Flight Line, Isochronal Dock and Integrated Avionics experience to repair C-130 aircraft electrical systems and clear discrepancies for returning aircraft to working service.
  • Accomplish Isochronal inspections during Phase dock.
Provisioning Analyst
  • Analyzes technical data and reports to determine spares and support equipment provisioning requirements.
  • Reviews site survey results and letters of offer and acceptance and formulates specific recommendations for spare/repair parts and support equipment.
  • Originate support plans for offer to potential customers and provide technical assistance to existing customer personnel.
  • Review BOM (Bill of Material) to ensure contractual obligations are met.
  • Review drawing revisions for BOM and manufacturing changes.
Education and Training
Dec 2015
MBA Eastern New Mexico University － City , State
Jan 2008
Bachelor of Science : Professional Aeronautics Embry-Riddle Aeronautical University － City , State Professional Aeronautics
May 2004
Associate of Science : Airframe & Power Plant Technology Enterprise Community College － State Airframe & Power Plant Technology
Skills
Air Force, basic, budgets, budget, C, Databases, electrical systems, forms, drawing, Inspect, instruction, Leadership, letters, Logistics, Schedule maintenance, materials, Mechanical, meetings, Microsoft Access, Microsoft Office, Microsoft Project, SharePoint, personnel, processes, Program Management, progress, Project Management, project planning, project plans, quality, QA, Quality Control, Quality Assurance, repairs, risk management, Safety, SAP, six sigma, Staff Development, supervision, technical assistance, test equipment, Troubleshoot, Troubleshooting, Upgrades, upgrade, workflow, author
Additional Information
  • Security Clearance: Active DoD Secret +*Enterprise Resource Planning
  • Certifications/License: FCC License, A&P License +Security Clearance: Active DoD Secret
",ENGINEERING +21780877," INFORMATION TECHNOLOGY SPECIALIST GS11 Experience 07/2004 to Current Information Technology Specialist GS11 Company Name － City , State Information Technology Specialist; Supervison; Project Management; Circuit Management; Licensed Electrician; Alarm management; Alarm Technician; Training; Supply; Quality Assurance Kevin L. Trostle, DSN 266-4800, COMM. 865) 336-4800 +Manage the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants. Plan, coordinate, install, and continuously analyze system design, hardware and software. Develop, recommend, and install solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system. Ensure all performed work is captured in the Remedy ticketing system. Manage Telecommunications and NIPR networks for the Wing, GSU's, and tenant units. Continually plan, install, and analyze new hardware, software and processes to ensure networks are reliable and efficient. Serve as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice, and wireless systems to support mission requirements. Optimize, analyze, manage, and direct installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organization's business requirements. Oversee and initiate corrective or preventative measures to rectify immediate problems and prevent future occurrences through the CFP. Troubleshoot and diagnose system failures to isolate source of problems. Provide customer technical assistance/support for all users. Provide management with information necessary to address difficult/complex problems. Review purchase requests, SOW's ensuring documentation is sufficient to justify enhancements to keep systems current. Work with the CFP/customers to resolve integration or configuration related issues. Ensure upgrades to the base IT infrastructure are identified. Assist customers in developing/submitting recommendations for equipment and funds. Assist personnel in planning/developing new or additional infrastructure/architecture capabilities. Coordinate efforts between system customers, support personnel, commercial vendors to identify/resolve system anomalies. Conduct feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software. As budget constraints dictate, evaluates alternative means of satisfying user requirements and provides management with the most technically feasible and cost efficient approaches to meet changing needs. Keep abreast of changes in technology to assist management in preparing for future enhancements. 02/2001 to Current Cyber Transport/ Client Systems Workcenter Supervisor Company Name － City , State Kevin L. Trostle, DSN 266-4800, COMM. 865) 336-4800 +Manage Cyber Transport/Client Systems work center personnel. Set and adjust work priorities, evaluate, and counsel subordinates. Document training of personnel using Computer based training system (TBA) +Sustain and operate systems through effective troubleshooting, repair, PMI's, system performance testing/analysis. Systems include network infrastructure equipment, cabling, voice systems, video systems, small computers, and printers +Maintain close working relationship with Communications Focal Point--production requirements/Remedy tickets. 07/1996 to 07/2000 F-16 Ejection System Technician Company Name － City , State Ronald Buckman, COMM. 803) 895-1190 +Troubleshot, removed, tested, inspected, repaired, modified, and installed explosive and non-explosive components and assemblies on ejection systems. Performed preventative maintenance on over ninety different electronically fired explosive devices ensuring proper wiring and termination. Foreign object damage monitor, briefed wing commander monthly on findings. Ran entire supply system ensuring all parts and supplies were readily available. Hazardous materials monitor. Explosive inspector. Ensured proper grounding points were present in shop to prevent electrostatic discharge to explosive components. Section workgroup manager in charge of maintaining computers and ensured needed software was installed. Shop computer security monitor. Trained and supervised personnel. Quality Assurance Assessor. Education and Training JUN 1996 HS Diploma : General Studies Brockport High School － City , State General Studies MAY 2003 BS Degree : Electrical Engineering University of TN － City , State Electrical Engineering November 1996 USAF, Electronic Principles, June 2002 to August 2002; USAF, Telephone Systems Apprentice Course, September 2002 to December 2002; USAF, Aircrew Egress Systems Apprentice Course Numerous certificates for web-based training on LAN fundamentals, routers, topologies, cisco networking, etc. Interests While stationed in South Carolina performed three years of volunteer electrical work for Habitat for Humanity. While doing this work I learned the fundamentals of wiring a house for electric, cable, and telephone. Skills budget, cabling, cisco, hardware, Client, documentation, Electrician, feasibility studies, funds, Information Technology, inspector, LAN, materials, access, network, networking, networks, personnel, Telephone Systems, printers, processes, Project Management, Quality Assurance, routers, system design, technical assistance, Technician, Telecommunications, Troubleshoot, troubleshooting, upgrades, video, wiring Additional Information AWARDS: +Superior Performer, 2nd Quarter 2003; USAF Achievement Medal, June 2000; Humanitarian Service Medal, January 1998; 20 CRS Maintenance Professional of the Year, 1998; Airman of the Quarter, May 1997; Airman of the Month, March 1997; Airman of the Month, February 1997 +OTHER INFORMATION: +While stationed in South Carolina performed three years of volunteer electrical work for Habitat for Humanity. While doing this work I learned the fundamentals of wiring a house for electric, cable, and telephone. ","
INFORMATION TECHNOLOGY SPECIALIST GS11
Experience
07/2004 to Current
Information Technology Specialist GS11 Company Name － City , State
  • Information Technology Specialist; Supervison; Project Management; Circuit Management; Licensed Electrician; Alarm management; Alarm Technician; Training; Supply; Quality Assurance Kevin L.
  • Trostle, DSN 266-4800, COMM.
  • 865) 336-4800 +Manage the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants.
  • Plan, coordinate, install, and continuously analyze system design, hardware and software.
  • Develop, recommend, and install solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system.
  • Ensure all performed work is captured in the Remedy ticketing system.
  • Manage Telecommunications and NIPR networks for the Wing, GSU's, and tenant units.
  • Continually plan, install, and analyze new hardware, software and processes to ensure networks are reliable and efficient.
  • Serve as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice, and wireless systems to support mission requirements.
  • Optimize, analyze, manage, and direct installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organization's business requirements.
  • Oversee and initiate corrective or preventative measures to rectify immediate problems and prevent future occurrences through the CFP.
  • Troubleshoot and diagnose system failures to isolate source of problems.
  • Provide customer technical assistance/support for all users.
  • Provide management with information necessary to address difficult/complex problems.
  • Review purchase requests, SOW's ensuring documentation is sufficient to justify enhancements to keep systems current.
  • Work with the CFP/customers to resolve integration or configuration related issues.
  • Ensure upgrades to the base IT infrastructure are identified.
  • Assist customers in developing/submitting recommendations for equipment and funds.
  • Assist personnel in planning/developing new or additional infrastructure/architecture capabilities.
  • Coordinate efforts between system customers, support personnel, commercial vendors to identify/resolve system anomalies.
  • Conduct feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software.
  • As budget constraints dictate, evaluates alternative means of satisfying user requirements and provides management with the most technically feasible and cost efficient approaches to meet changing needs.
  • Keep abreast of changes in technology to assist management in preparing for future enhancements.
02/2001 to Current
Cyber Transport/ Client Systems Workcenter Supervisor Company Name － City , State
  • Kevin L.
  • Trostle, DSN 266-4800, COMM.
  • 865) 336-4800 +Manage Cyber Transport/Client Systems work center personnel.
  • Set and adjust work priorities, evaluate, and counsel subordinates.
  • Document training of personnel using Computer based training system (TBA) +Sustain and operate systems through effective troubleshooting, repair, PMI's, system performance testing/analysis.
  • Systems include network infrastructure equipment, cabling, voice systems, video systems, small computers, and printers +Maintain close working relationship with Communications Focal Point--production requirements/Remedy tickets.
07/1996 to 07/2000
F-16 Ejection System Technician Company Name － City , State
  • Ronald Buckman, COMM.
  • 803) 895-1190 +Troubleshot, removed, tested, inspected, repaired, modified, and installed explosive and non-explosive components and assemblies on ejection systems.
  • Performed preventative maintenance on over ninety different electronically fired explosive devices ensuring proper wiring and termination.
  • Foreign object damage monitor, briefed wing commander monthly on findings.
  • Ran entire supply system ensuring all parts and supplies were readily available.
  • Hazardous materials monitor.
  • Explosive inspector.
  • Ensured proper grounding points were present in shop to prevent electrostatic discharge to explosive components.
  • Section workgroup manager in charge of maintaining computers and ensured needed software was installed.
  • Shop computer security monitor.
  • Trained and supervised personnel.
  • Quality Assurance Assessor.
Education and Training
JUN 1996
HS Diploma : General Studies Brockport High School － City , State General Studies
MAY 2003
BS Degree : Electrical Engineering University of TN － City , State Electrical Engineering
November 1996
USAF, Electronic Principles, June 2002 to August 2002; USAF, Telephone Systems Apprentice Course, September 2002 to December 2002; USAF, Aircrew Egress Systems Apprentice Course Numerous certificates for web-based training on LAN fundamentals, routers, topologies, cisco networking, etc.
Interests
While stationed in South Carolina performed three years of volunteer electrical work for Habitat for Humanity. While doing this work I learned the fundamentals of wiring a house for electric, cable, and telephone.
Skills
budget, cabling, cisco, hardware, Client, documentation, Electrician, feasibility studies, funds, Information Technology, inspector, LAN, materials, access, network, networking, networks, personnel, Telephone Systems, printers, processes, Project Management, Quality Assurance, routers, system design, technical assistance, Technician, Telecommunications, Troubleshoot, troubleshooting, upgrades, video, wiring
Additional Information
  • AWARDS: +Superior Performer, 2nd Quarter 2003; USAF Achievement Medal, June 2000; Humanitarian Service Medal, January 1998; 20 CRS Maintenance Professional of the Year, 1998; Airman of the Quarter, May 1997; Airman of the Month, March 1997; Airman of the Month, February 1997 +OTHER INFORMATION: +While stationed in South Carolina performed three years of volunteer electrical work for Habitat for Humanity. While doing this work I learned the fundamentals of wiring a house for electric, cable, and telephone.
",INFORMATION-TECHNOLOGY +22605864," SOFTWARE ENGINEERING TEAM LEAD Profile I have over 10 years of experience in the field of IT infrastructure consulting and operations. I have worked on various Microsoft technologies such as System Center Suite (SCOM, SCCM, SCVMM), virtualization (Hyper V), Windows 2003/ 2008 Active directory, DNS, DHCP, Windows Clusters, scripting (PowerShell, VBScript), etc. I am currently working for Accenture Technologies. I am currently onsite working for our client in USA since March 2012. I am looking for another opportunity within USA in infrastructure consulting/ Systems Administration that gives me the opportunity to excel in my current skills and paves way for learning new technologies. System Center System Center Operations Manager 2012 - SCOM Currently working on SCOM for over 3 years as technical lead/ SME. Experience in designing, implementing and operating SCOM infrastructure. Experience in developing management packs using VSAE, VMPD, Authoring console. Professional Experience July 2008 to January 2015 Company Name Software Engineering Team Lead Joined as part of the Avanade IO capability. Avanade is a joint venture between Microsoft and Accenture and specializes on Microsoft product solutions. Project 1: Stanford Hospital and Clinics Tenure: March 2012 Till date I am currently the onshore technical lead and subject matter expert for our monitoring solution called Microsoft System Center Operations Manager (SCOM 2012). I was part of designing and implementing the SCOM solution for our client. I am also leading the operations. Some of the key activities that I have been leading here are: Designing, configuring and operating SCOM. Expand monitoring to non-trusted domains and cross platform servers. Management pack tuning and configuration. Building new management packs using VSAE, VMPD, Authoring Tools Migration/ upgrade of SCOM 2012 RTM to Release 2. Managing daily operational tasks. Working on SLA and other reports and dashboards. Application monitoring/ Synthetic transactions Prior to joining the monitoring team, I was working for their core infrastructure. My role in the team was to identify flaws and remediate core IO services such as AD, DNS, DHCP, WINS, File/ Print, etc. I also provided escalation support for critical incidents. We worked on decommissioning Windows 2003 domain controllers out of the environment. I also implemented DNS scavenging. Project 2: This project dealt with planning and deployment of SCCM site systems across geographies. We were also responsible for software distribution and OSD. Also we built customer facing artifacts around designing and building SCCM architecture. Project 3: Performing P2V and V2V migrations to optimize/minimize datacenter footprint This project was the largest implementation of hyper V technology outside US and is also a case study for Microsoft. I was part of a project that involved consolidating the datacenter of an FMCG giant. As part of the project we were performing V2V and P2V migrations of the servers in large numbers. My role in the project was that of SME responsible for handling technical escalations and getting the migrations done within the specified change window. Supporting and maintaining the client infrastructure I was working for a US-based client who is a major producer of nuclear power there. The job mainly related to the remote administration and providing support 24x5. The client had implemented all the latest Microsoft technologies in their infrastructure. I have been a part of the project since the transition phase. I was managing a team of 6 people operating in shifts. Achievements: I had been promoted twice within the first 2 years of my tenure in the company and had been given ""Contribution Significantly above Peer Group"" rating in the yearly evaluation cycle. April 2007 to July 2008 Company Name IT Analyst January 2006 to March 2007 Company Name Windows Administrator I was working as part of the messaging and collaboration team. Job was to administer the internal Windows infrastructure of the company. Day to day tasks included working on tickets escalated from the 1st line support/Helpdesk, monitoring systems, attending to SCOM alerts, etc. Monthly tasks included Software Updates Management. As needed tasks included any emergency or planned change. Our team was also responsible for active directory operations. January 2004 to January 2006 Company Name Technical Support Engineer I was responsible for AD maintenance tasks such as account creation, providing access to shared folders, distribution/security groups creation/deletion, replication issues, group policy implementation, etc. Providing Line 1 support to the internal users of the company in troubleshooting their mail flow issues, outlook, network or password issues. Handling mailboxes for the internal users of the company, etc. Also worked on the network routers, bridges and other network devices manufactured by Linksys during my initial days in the company. Provided technical support to the customers spread across the world in setting up their small office networks. I was responsible for giving desktop support for a small scale IT infrastructure. Day to day tasks included troubleshooting issues with outlook, blue screen errors, imaging, etc. Education National Institute of Technology(NIT) City , India Bachelor of Engineering (B.E Accomplishments Also working on System Center Orchestrator. System Center Configuration Manager 2007 - SCCM Over 4 years' working experience on SCCM. Experience on designing, implementing the SCCM infrastructure Prepared artifacts such as environment discovery questionnaire, reference architecture, etc. for the Avanade Capability in India. Virtualization Hyper V, SCVMM, Datacenter consolidation Worked on datacenter consolidation. Worked on building and operating Windows 2008 failover clusters. Have experience on Hyper V, SCVMM. Core Wintel Services Active Directory, DNS, DHCP, WINS Worked on remediating core wintel services for our client. Have experience and good understanding on design, deployment, operations of core wintel services such as AD, DNS, DHCP, WINS, etc. File and Print Services Experience on setting up and operating file and print services. Worked on file and print clusters in windows 2003. Scripting Experience on Windows Powershell, VBScript. Other Skills: I have conducted technical training for new joiners and people from other streams on technologies such as SCCM, AD, HyperV, etc. within Accenture. I am a member of empanelled interviewers in my current company and have conducted over 50 interviews. I have experience in setting up small office/ home office networks in one of my previous organizations. I have fair understanding on networking protocols and equipment. Certifications ITIL v3 Foundations certified. +MCSE +SCCM certified. Skills active directory, AD, bridges, client, Designing, DHCP, DNS, imaging, ITIL v, Managing, messaging, access, MCSE, mail, office, outlook, Microsoft technologies, Windows, window, Migration, network, networks, producer, routers, servers, SLA, technical support, desktop support, troubleshooting, upgrade ","
SOFTWARE ENGINEERING TEAM LEAD
Profile

I have over 10 years of experience in the field of IT infrastructure consulting and operations. I have worked on various Microsoft technologies such as System Center Suite (SCOM, SCCM, SCVMM), virtualization (Hyper V), Windows 2003/ 2008 Active directory, DNS, DHCP, Windows Clusters, scripting (PowerShell, VBScript), etc. I am currently working for Accenture Technologies. I am currently onsite working for our client in USA since March 2012. I am looking for another opportunity within USA in infrastructure consulting/ Systems Administration that gives me the opportunity to excel in my current skills and paves way for learning new technologies. System Center System Center Operations Manager 2012 - SCOM Currently working on SCOM for over 3 years as technical lead/ SME. Experience in designing, implementing and operating SCOM infrastructure. Experience in developing management packs using VSAE, VMPD, Authoring console.

Professional Experience
July 2008
to
January 2015
Company Name Software Engineering Team Lead
  • Joined as part of the Avanade IO capability.
  • Avanade is a joint venture between Microsoft and Accenture and specializes on Microsoft product solutions.
  • Project 1: Stanford Hospital and Clinics Tenure: March 2012 Till date I am currently the onshore technical lead and subject matter expert for our monitoring solution called Microsoft System Center Operations Manager (SCOM 2012).
  • I was part of designing and implementing the SCOM solution for our client.
  • I am also leading the operations.
  • Some of the key activities that I have been leading here are: Designing, configuring and operating SCOM.
  • Expand monitoring to non-trusted domains and cross platform servers.
  • Management pack tuning and configuration.
  • Building new management packs using VSAE, VMPD, Authoring Tools Migration/ upgrade of SCOM 2012 RTM to Release 2.
  • Managing daily operational tasks.
  • Working on SLA and other reports and dashboards.
  • Application monitoring/ Synthetic transactions Prior to joining the monitoring team, I was working for their core infrastructure.
  • My role in the team was to identify flaws and remediate core IO services such as AD, DNS, DHCP, WINS, File/ Print, etc.
  • I also provided escalation support for critical incidents.
  • We worked on decommissioning Windows 2003 domain controllers out of the environment.
  • I also implemented DNS scavenging.
  • Project 2: This project dealt with planning and deployment of SCCM site systems across geographies.
  • We were also responsible for software distribution and OSD.
  • Also we built customer facing artifacts around designing and building SCCM architecture.
  • Project 3: Performing P2V and V2V migrations to optimize/minimize datacenter footprint This project was the largest implementation of hyper V technology outside US and is also a case study for Microsoft.
  • I was part of a project that involved consolidating the datacenter of an FMCG giant.
  • As part of the project we were performing V2V and P2V migrations of the servers in large numbers.
  • My role in the project was that of SME responsible for handling technical escalations and getting the migrations done within the specified change window.
  • Supporting and maintaining the client infrastructure I was working for a US-based client who is a major producer of nuclear power there.
  • The job mainly related to the remote administration and providing support 24x5.
  • The client had implemented all the latest Microsoft technologies in their infrastructure.
  • I have been a part of the project since the transition phase.
  • I was managing a team of 6 people operating in shifts.
  • Achievements: I had been promoted twice within the first 2 years of my tenure in the company and had been given ""Contribution Significantly above Peer Group"" rating in the yearly evaluation cycle.
April 2007
to
July 2008
Company Name IT Analyst
January 2006
to
March 2007
Company Name Windows Administrator
  • I was working as part of the messaging and collaboration team.
  • Job was to administer the internal Windows infrastructure of the company.
  • Day to day tasks included working on tickets escalated from the 1st line support/Helpdesk, monitoring systems, attending to SCOM alerts, etc.
  • Monthly tasks included Software Updates Management.
  • As needed tasks included any emergency or planned change.
  • Our team was also responsible for active directory operations.
January 2004
to
January 2006
Company Name Technical Support Engineer
  • I was responsible for AD maintenance tasks such as account creation, providing access to shared folders, distribution/security groups creation/deletion, replication issues, group policy implementation, etc.
  • Providing Line 1 support to the internal users of the company in troubleshooting their mail flow issues, outlook, network or password issues.
  • Handling mailboxes for the internal users of the company, etc.
  • Also worked on the network routers, bridges and other network devices manufactured by Linksys during my initial days in the company.
  • Provided technical support to the customers spread across the world in setting up their small office networks.
  • I was responsible for giving desktop support for a small scale IT infrastructure.
  • Day to day tasks included troubleshooting issues with outlook, blue screen errors, imaging, etc.
Education
National Institute of Technology(NIT) City , India Bachelor of Engineering (B.E
Accomplishments
  • Also working on System Center Orchestrator.
  • System Center Configuration Manager 2007 - SCCM Over 4 years' working experience on SCCM.
  • Experience on designing, implementing the SCCM infrastructure Prepared artifacts such as environment discovery questionnaire, reference architecture, etc.
  • for the Avanade Capability in India.
  • Virtualization Hyper V, SCVMM, Datacenter consolidation Worked on datacenter consolidation.
  • Worked on building and operating Windows 2008 failover clusters.
  • Have experience on Hyper V, SCVMM.
  • Core Wintel Services Active Directory, DNS, DHCP, WINS Worked on remediating core wintel services for our client.
  • Have experience and good understanding on design, deployment, operations of core wintel services such as AD, DNS, DHCP, WINS, etc.
  • File and Print Services Experience on setting up and operating file and print services.
  • Worked on file and print clusters in windows 2003.
  • Scripting Experience on Windows Powershell, VBScript.
  • Other Skills: I have conducted technical training for new joiners and people from other streams on technologies such as SCCM, AD, HyperV, etc.
  • within Accenture.
  • I am a member of empanelled interviewers in my current company and have conducted over 50 interviews.
  • I have experience in setting up small office/ home office networks in one of my previous organizations.
  • I have fair understanding on networking protocols and equipment.
Certifications
ITIL v3 Foundations certified. +MCSE +SCCM certified.
Skills
active directory, AD, bridges, client, Designing, DHCP, DNS, imaging, ITIL v, Managing, messaging, access, MCSE, mail, office, outlook, Microsoft technologies, Windows, window, Migration, network, networks, producer, routers, servers, SLA, technical support, desktop support, troubleshooting, upgrade
",ENGINEERING +36434348," INFORMATION TECHNOLOGY MANAGER Qualifications Strong communication skills Web application design Working independently HTML Leadership Adobe Acrobat Professional IT Governance Adobe Photoshop Requirements gathering Adobe Dreamweaver Software Development Life Cycle Windows Server 2008 principles (SDLC) Windows Server 2012 Project Management Active Directory System administration SQL Help desk administration Microsoft Office Database Design SAP Business Objects/Web Intelligence Microsoft SharePoint ASP.net, business operations, C++, database development, disaster recovery, forms development, grants development, HTML, computer support, marketing materials, Microsoft Access, Microsoft SQL Server, Oracle database, PL/SQL, personnel management, purchasing, report writing, requirements gathering, SQL, strategic planning, user manuals, training materials, troubleshooting, upgrade, web development, workflow Experience Information Technology Manager April 2005 to Current Company Name - City , State Managed computer support staff of college serving over 150+ employees Responsible for planning and implementation of major modifications/upgrade to the entire computing environment of the college Involved in IT Governance efforts of the campus to develop infrastructure and security policy Overseen help desk support which included troubleshooting hardware, software and Windows servers Managed multiple projects (varying in scope, time frame and difficulty) to develop applications or other IT solutions for various needs of the Faculty, staff and students. Administer data needs of the college including data security, database development/maintenance and report generation Responsible for the purchasing appropriate computing equipment that would fit the various needs of the college Faculty and staff. System Analyst June 2003 to April 2005 Company Name - City , State Managed efforts of staff to accomplish various tasks related to new system migration project. Generate SQL for data population and complex report writing using PL/SQL and Crystal Reports 9 to accommodate new system migration project. Maintain and improve existing databases used to manage every-day workflow. Created several tools using Visual Basic and SQL to assist over 80+ Housing Specialists improve accuracy of data files needed for mandatory reporting to the federal government. Graduate Assistant-Technical Writer January 2002 to May 2003 Company Name - City , State Developed user manuals and training materials for computer systems used by police. personnel. Tested web and client server applications to ensure that user requirements were met. Utilized web development tools to create on-line user's manuals. Co-Founder, Business Manager December 2001 to Current Company Name - City , State Managed all aspects of business operations of non-profit performance arts organization. Developed marketing materials for release to community entities. Wrote grants to secure funding for youth and out-of-school time programs. Applications Developer October 2000 to July 2001 Company Name - City , State Documented user requirements for the rewriting of existing billing systems that tracked. resource usage of an internal service group to the entire global organization. Lead development team in requirements gathering tasks. Provided support for billing systems involving troubleshooting complex queries. Programmer Analyst June 1995 to September 2000 Company Name - City , State Performed tasks in allstages of the system development life cycle of a disability claims system including user specifications, functional designs, and technical designs. Created Oracle database objects (views, queries, PL/SQL, and SQL) to satisfy the reporting needs of end-users. Developed testing strategy and lead testing team responsible for all testing stages of large disability claims system. Education Master of Science : Management Information Systems , May 2003 University of Illinois - City , State Management Information Systems Bachelor of Science : Information and Decision Sciences , May 1995 University of Illinois - City , State Information and Decision Sciences Skills ASP.net, Active Directory, Adobe Acrobat, Adobe Dreamweaver, Adobe Photoshop, application design, arts, billing systems, Business Objects, business operations, C++, client server, Strong communication skills, hardware, Crystal +Reports 9, databases, database +development, database development, Database Design, disaster recovery, forms, frame, functional, government, grants, help desk support, Help desk, HTML, computer support, Leadership, marketing materials, Microsoft +Access, Microsoft Office, Microsoft SharePoint, Windows, migration, Oracle database, PL/SQL, personnel, personnel management, police, profit, Project Management, purchasing, report writing, reporting, Requirements gathering, SAP, SDLC, servers, Software Development, Microsoft SQL Server, SQL, strategy, strategic planning, System administration, user manuals, training materials, troubleshooting, upgrade, Visual Basic, Web Intelligence, web development, Windows Server, workflow Affiliations Quality-driven Information Technology Manager with over 10 years experience aligning +business systems with business policies and guidelines while managing IT support and +application development operations. Looking to bring strong management, analytical and +problem-solving skills to an industry-leading technology company. ","
INFORMATION TECHNOLOGY MANAGER
Qualifications
  • Strong communication skills Web application design
  • Working independently HTML
  • Leadership Adobe Acrobat Professional
  • IT Governance Adobe Photoshop
  • Requirements gathering Adobe Dreamweaver
  • Software Development Life Cycle Windows Server 2008
  • principles (SDLC) Windows Server 2012
  • Project Management Active Directory
  • System administration SQL
  • Help desk administration Microsoft Office
  • Database Design SAP Business Objects/Web Intelligence
  • Microsoft SharePoint ASP.net, business operations, C++, database development, disaster recovery, forms
  • development, grants development, HTML, computer support, marketing materials, Microsoft
  • Access, Microsoft SQL Server, Oracle database, PL/SQL, personnel management, purchasing,
  • report writing, requirements gathering, SQL, strategic planning, user manuals, training materials,
  • troubleshooting, upgrade, web development, workflow
Experience
Information Technology Manager
April 2005 to Current Company Name - City , State
  • Managed computer support staff of college serving over 150+ employees Responsible for planning and implementation of major modifications/upgrade to the entire computing environment of the college Involved in IT Governance efforts of the campus to develop infrastructure and security policy Overseen help desk support which included troubleshooting hardware, software and Windows servers Managed multiple projects (varying in scope, time frame and difficulty) to develop applications or other IT solutions for various needs of the Faculty, staff and students.
  • Administer data needs of the college including data security, database development/maintenance and report generation Responsible for the purchasing appropriate computing equipment that would fit the various needs of the college Faculty and staff.
System Analyst
June 2003 to April 2005 Company Name - City , State
  • Managed efforts of staff to accomplish various tasks related to new system migration project.
  • Generate SQL for data population and complex report writing using PL/SQL and Crystal Reports 9 to accommodate new system migration project.
  • Maintain and improve existing databases used to manage every-day workflow.
  • Created several tools using Visual Basic and SQL to assist over 80+ Housing Specialists improve accuracy of data files needed for mandatory reporting to the federal government.
Graduate Assistant-Technical Writer
January 2002 to May 2003 Company Name - City , State
  • Developed user manuals and training materials for computer systems used by police.
  • personnel.
  • Tested web and client server applications to ensure that user requirements were met.
  • Utilized web development tools to create on-line user's manuals.
Co-Founder, Business Manager
December 2001 to Current Company Name - City , State
  • Managed all aspects of business operations of non-profit performance arts organization.
  • Developed marketing materials for release to community entities.
  • Wrote grants to secure funding for youth and out-of-school time programs.
Applications Developer
October 2000 to July 2001 Company Name - City , State
  • Documented user requirements for the rewriting of existing billing systems that tracked.
  • resource usage of an internal service group to the entire global organization.
  • Lead development team in requirements gathering tasks.
  • Provided support for billing systems involving troubleshooting complex queries.
Programmer Analyst
June 1995 to September 2000 Company Name - City , State
  • Performed tasks in allstages of the system development life cycle of a disability claims system including user specifications, functional designs, and technical designs.
  • Created Oracle database objects (views, queries, PL/SQL, and SQL) to satisfy the reporting needs of end-users.
  • Developed testing strategy and lead testing team responsible for all testing stages of large disability claims system.
Education
Master of Science : Management Information Systems , May 2003 University of Illinois - City , State Management Information Systems
Bachelor of Science : Information and Decision Sciences , May 1995 University of Illinois - City , State Information and Decision Sciences
Skills
ASP.net, Active Directory, Adobe Acrobat, Adobe Dreamweaver, Adobe Photoshop, application design, arts, billing systems, Business Objects, business operations, C++, client server, Strong communication skills, hardware, Crystal +Reports 9, databases, database +development, database development, Database Design, disaster recovery, forms, frame, functional, government, grants, help desk support, Help desk, HTML, computer support, Leadership, marketing materials, Microsoft +Access, Microsoft Office, Microsoft SharePoint, Windows, migration, Oracle database, PL/SQL, personnel, personnel management, police, profit, Project Management, purchasing, report writing, reporting, Requirements gathering, SAP, SDLC, servers, Software Development, Microsoft SQL Server, SQL, strategy, strategic planning, System administration, user manuals, training materials, troubleshooting, upgrade, Visual Basic, Web Intelligence, web development, Windows Server, workflow
Affiliations
Quality-driven Information Technology Manager with over 10 years experience aligning +business systems with business policies and guidelines while managing IT support and +application development operations. Looking to bring strong management, analytical and +problem-solving skills to an industry-leading technology company.
",INFORMATION-TECHNOLOGY +27726066," CONSULTANT Summary HR Professional with nearly 5 years of experience with expertise in HR Operations, Benefits, Employee Relation, HRIS , Payroll, HR Metrics & Employee Database Management. +*An expert communicator & negotiator with strong conflict resolution skills. +*Developing and implementing HR plans and procedures smoothly with little or no guidance. Highlights Microsoft Office, Excel ERP/Platform: SAP, Oracle (11.x, 12.x) Reporting: Excel, Cognos, Oracle BI, Discoverer Time Keeping: Kronos, KABA Compensation Benefits Management HRIS Budgetary Planning Audit & MIS Legal Compliance Training Excel Advance Excel SAP Oracle Cognos Oracle HR Implementation Requirement Gathering Process Flows Testing Training Documentation Recruit-to-Retire Process Payroll & Benefits Self Service HR (SSHR) SAP HRIS Payroll Calculation Benefits Management Personnel time management & Evaluation Personal Traits Great communication skills Excellent interpersonal skills Dependable Cooperative Quick Learner Organized Multitasking HR Skills Compensation Benefits Management HRIS Budgetary Planning Audit & MIS Legal Compliance Training Excel Advance Excel SAP Oracle Cognos Oracle HR Implementation Requirement Gathering Process Flows Testing Training Documentation Recruit-to-Retire Process Payroll & Benefits Self Service HR (SSHR) SAP HRIS Payroll Calculation Benefits Management Personnel time management & Evaluation Personal Traits Great communication skills Excellent interpersonal skills Dependable Cooperative Quick Learner Experience January 2012 to April 2014 Company Name - State Managed Compensation & Benefits for 1300 employees at L'Oreal India Pvt Ltd which consist brands such as Keratase, Matrix, Kielhs, Lancôme, Maybelline, L'Oreal Paris. One of my major project in this company where I played a key role was in Oracle HRMS implementation. Working with my HR team to gather information and providing IT team with requirement documents. Documenting process flows that will help IT team to understand what the current businesses flows were in the company. Some of these business flows were L'Oreal's Recruit-to-Retire process, learning management process, iRecruitment process and many more. Training HR team on Oracle ERP. Working with IT team to implement complex reports such as HSSE (equivalent OSHA), ERA (equivalent EEO), maternity act, provident fund (equivalent 401k). Working with IT and HR team in testing reports and integrity of the system. Another project of which I was a key player was integration of payroll of a newly acquired company. January 2012 to April 2014 Company Name - State Managed Compensation & Benefits for 1300 employees at L'Oreal India Pvt Ltd which consist brands such as Keratase, Matrix, Kielhs, Lancôme, Maybelline, L'Oreal Paris. One of my major project in this company where I played a key role was in Oracle HRMS implementation. Working with my HR team to gather information and providing IT team with requirement documents. Documenting process flows that will help IT team to understand what the current businesses flows were in the company. Some of these business flows were L'Oreal's Recruit-to-Retire process, learning management process, iRecruitment process and many more. Training HR team on Oracle ERP. Working with IT team to implement complex reports such as HSSE (equivalent OSHA), ERA (equivalent EEO), maternity act, provident fund (equivalent 401k). Working with IT and HR team in testing reports and integrity of the system. Another project of which I was a key player was integration of payroll of a newly acquired company. Consultant January 2011 to January 2012 Company Name Handled entire employment cycle from onboarding to exit formalities. Processed monthly Salary & all salary change stemming from merit increases, promotion, incentives and pay adjustment. Reconciled Payroll account, maintained payroll accuracy and released payment timely as per the deadlines. Processing mid-year and annual performance review as per the cycle along with payroll. Handling HR data (Oracle) - Ensuring accurate and timely maintenance of all employee records, including data entry of all new hire and termination transactions and changes to employee records(date tracking). Updating details like job movement, promotions, employee personal details. Worked on projects with senior management to create fair HR policies & procedures and ensuring the continuous improvement of efficiencies. Created and implemented the exit and interview process. Regular reporting of HR Metrics like New Hire Cost, employee cost, Attrition rate, termination rate, Benefits cost. Annual Budgeting & Trending for various compensation and benefits packages and ensuring for accurate cost allocation. Addressing inquiries raised by employee, management and ongoing employee relation issues. Achievements: Appreciation certificate received from L'Oreal India Pvt Ltd for contribution in successful payroll integration of new brand with L'Oreal India. Led all HR operation and payroll for 700 employees deputed at Rohini Industrial. Voltas is India's largest air conditioning company and into electrical and mechanical projects. Responsibilities: Handling end to end activities from onboarding to exit formalities. Orientation to new recruits and maintain employee files for record purpose. Conducted background checks and verify references. Issuance of Letters - Appointment, confirmation, increment, termination and relieving and experience letter etc. End user - HRIS (SAP). Managed payroll and attendance system. Preparation of reports like headcount, Salary cost and audit. Processing Full & Final settlement and maintaining MIS of final settlements. Served as a link between management and employees by handling questions and helping resolve work related problems. Achievement: I was single point of contact across employment life cycle hence saved companies cost by performing dual responsibility of HR operations and payroll. Executive, HR & Payroll January 2008 to January 2011 Company Name I was single point of contact as representative for 2000 employees for esteemed clients like Managed phases of recruitment like understanding job vacancies from client, posting job on job boards, screening candidate and taking interviews. Processing salary of all esteemed clients and submitting the final salary register to accounts as per the time frame and ensuring timely disbursement of salary and expense reimbursement and also taking into account the statutory compliances deductions. Reconciliation with accounts for payouts released Timely raising salary invoice to clients for payment process. Preparation of Wage registers, Muster Roll and Leave cards as per the specified Acts. Maintaining good relations with clients and was having personal meetings with staffers and clients at regular intervals. Achievements: Appreciation letter received from Lobo Staffing Solutions Pvt. Ltd for contributing in areas beyond roles and responsibilities and initiative taken for supporting department Managers for completion of work. Education Bachelor's Degree : Arts - Economics , May-2006 University of Mumbai Arts - Economics Bachelor's Degree : Arts - Economics , May-2006 University of Mumbai Arts - Economics HR Certification Institute +PHR Certification : December 2015 Saylor Academy HR Certification Institute +PHR Certification : December 2015 Saylor Academy Human Resource Management Certification : 2014 Ulyanovsk State University of Russia Human Resource Management Certification : 2014 Ulyanovsk State University of Russia Diploma : Human Resource , 2008 Welingkar Institute of Management India Human Resource Diploma : Human Resource , 2008 Welingkar Institute of Management India Human Resource MBA : Human Resource Human Resource MBA : Human Resource Human Resource Additional Information I am authorize to work in USA for any employer, I DONT need sponsorship. Skills Benefits, Budgeting, BI, Cognos, Great communication skills, Excellent interpersonal skills, continuous improvement, client, clients, data entry, Dependable, Documentation, ERP, senior management, frame, HRIS, Human Resource Management, HR, Kronos, Legal Compliance, Letters, mechanical, meetings, Excel, Microsoft Office, 2000, MIS, Multitasking, Oracle, Payroll, Process +Payroll, Personnel, policies, promotion, Quick Learner, recruitment, reporting, Requirement, SAP, settlements, Staffing, time management ","
CONSULTANT
Summary
HR Professional with nearly 5 years of experience with expertise in HR Operations, Benefits, Employee Relation, HRIS , Payroll, HR Metrics & Employee Database Management. +*An expert communicator & negotiator with strong conflict resolution skills. +*Developing and implementing HR plans and procedures smoothly with little or no guidance.
Highlights
  • Microsoft Office, Excel
  • ERP/Platform: SAP, Oracle (11.x, 12.x)
  • Reporting: Excel, Cognos, Oracle BI, Discoverer
  • Time Keeping: Kronos, KABA Compensation
  • Benefits Management
  • HRIS
  • Budgetary Planning
  • Audit & MIS
  • Legal Compliance
  • Training
  • Excel
  • Advance Excel
  • SAP
  • Oracle
  • Cognos
  • Oracle
  • HR Implementation
  • Requirement Gathering
  • Process Flows
  • Testing
  • Training
  • Documentation
  • Recruit-to-Retire Process
  • Payroll & Benefits
  • Self Service HR (SSHR)
  • SAP
  • HRIS
  • Payroll Calculation
  • Benefits Management
  • Personnel time management & Evaluation
  • Personal Traits
  • Great communication skills
  • Excellent interpersonal skills
  • Dependable
  • Cooperative
  • Quick Learner
  • Organized
  • Multitasking
  • HR Skills
  • Compensation
  • Benefits Management
  • HRIS
  • Budgetary Planning
  • Audit & MIS
  • Legal Compliance
  • Training
  • Excel
  • Advance Excel
  • SAP
  • Oracle
  • Cognos
  • Oracle
  • HR Implementation
  • Requirement Gathering
  • Process Flows
  • Testing
  • Training
  • Documentation
  • Recruit-to-Retire Process
  • Payroll & Benefits
  • Self Service HR (SSHR)
  • SAP
  • HRIS
  • Payroll Calculation
  • Benefits Management
  • Personnel time management & Evaluation
  • Personal Traits
  • Great communication skills
  • Excellent interpersonal skills
  • Dependable
  • Cooperative
  • Quick Learner
Experience
January 2012 to April 2014 Company Name - State
  • Managed Compensation & Benefits for 1300 employees at L'Oreal India Pvt Ltd which consist brands such as Keratase, Matrix, Kielhs, Lancôme, Maybelline, L'Oreal Paris.
  • One of my major project in this company where I played a key role was in Oracle HRMS implementation.
  • Working with my HR team to gather information and providing IT team with requirement documents.
  • Documenting process flows that will help IT team to understand what the current businesses flows were in the company.
  • Some of these business flows were L'Oreal's Recruit-to-Retire process, learning management process, iRecruitment process and many more.
  • Training HR team on Oracle ERP.
  • Working with IT team to implement complex reports such as HSSE (equivalent OSHA), ERA (equivalent EEO), maternity act, provident fund (equivalent 401k).
  • Working with IT and HR team in testing reports and integrity of the system.
  • Another project of which I was a key player was integration of payroll of a newly acquired company.
January 2012 to April 2014 Company Name - State
  • Managed Compensation & Benefits for 1300 employees at L'Oreal India Pvt Ltd which consist brands such as Keratase, Matrix, Kielhs, Lancôme, Maybelline, L'Oreal Paris.
  • One of my major project in this company where I played a key role was in Oracle HRMS implementation.
  • Working with my HR team to gather information and providing IT team with requirement documents.
  • Documenting process flows that will help IT team to understand what the current businesses flows were in the company.
  • Some of these business flows were L'Oreal's Recruit-to-Retire process, learning management process, iRecruitment process and many more.
  • Training HR team on Oracle ERP.
  • Working with IT team to implement complex reports such as HSSE (equivalent OSHA), ERA (equivalent EEO), maternity act, provident fund (equivalent 401k).
  • Working with IT and HR team in testing reports and integrity of the system.
  • Another project of which I was a key player was integration of payroll of a newly acquired company.
Consultant
January 2011 to January 2012 Company Name
  • Handled entire employment cycle from onboarding to exit formalities.
  • Processed monthly Salary & all salary change stemming from merit increases, promotion, incentives and pay adjustment.
  • Reconciled Payroll account, maintained payroll accuracy and released payment timely as per the deadlines.
  • Processing mid-year and annual performance review as per the cycle along with payroll.
  • Handling HR data (Oracle) - Ensuring accurate and timely maintenance of all employee records, including data entry of all new hire and termination transactions and changes to employee records(date tracking).
  • Updating details like job movement, promotions, employee personal details.
  • Worked on projects with senior management to create fair HR policies & procedures and ensuring the continuous improvement of efficiencies.
  • Created and implemented the exit and interview process.
  • Regular reporting of HR Metrics like New Hire Cost, employee cost, Attrition rate, termination rate, Benefits cost.
  • Annual Budgeting & Trending for various compensation and benefits packages and ensuring for accurate cost allocation.
  • Addressing inquiries raised by employee, management and ongoing employee relation issues.
  • Achievements: Appreciation certificate received from L'Oreal India Pvt Ltd for contribution in successful payroll integration of new brand with L'Oreal India.
  • Led all HR operation and payroll for 700 employees deputed at Rohini Industrial.
  • Voltas is India's largest air conditioning company and into electrical and mechanical projects.
  • Responsibilities: Handling end to end activities from onboarding to exit formalities.
  • Orientation to new recruits and maintain employee files for record purpose.
  • Conducted background checks and verify references.
  • Issuance of Letters - Appointment, confirmation, increment, termination and relieving and experience letter etc.
  • End user - HRIS (SAP).
  • Managed payroll and attendance system.
  • Preparation of reports like headcount, Salary cost and audit.
  • Processing Full & Final settlement and maintaining MIS of final settlements.
  • Served as a link between management and employees by handling questions and helping resolve work related problems.
  • Achievement: I was single point of contact across employment life cycle hence saved companies cost by performing dual responsibility of HR operations and payroll.
Executive, HR & Payroll
January 2008 to January 2011 Company Name
  • I was single point of contact as representative for 2000 employees for esteemed clients like Managed phases of recruitment like understanding job vacancies from client, posting job on job boards, screening candidate and taking interviews.
  • Processing salary of all esteemed clients and submitting the final salary register to accounts as per the time frame and ensuring timely disbursement of salary and expense reimbursement and also taking into account the statutory compliances deductions.
  • Reconciliation with accounts for payouts released Timely raising salary invoice to clients for payment process.
  • Preparation of Wage registers, Muster Roll and Leave cards as per the specified Acts.
  • Maintaining good relations with clients and was having personal meetings with staffers and clients at regular intervals.
  • Achievements: Appreciation letter received from Lobo Staffing Solutions Pvt.
  • Ltd for contributing in areas beyond roles and responsibilities and initiative taken for supporting department Managers for completion of work.
Education
Bachelor's Degree : Arts - Economics , May-2006 University of Mumbai Arts - Economics
Bachelor's Degree : Arts - Economics , May-2006 University of Mumbai Arts - Economics
HR Certification Institute +PHR Certification : December 2015 Saylor Academy
HR Certification Institute +PHR Certification : December 2015 Saylor Academy
Human Resource Management Certification : 2014 Ulyanovsk State University of Russia
Human Resource Management Certification : 2014 Ulyanovsk State University of Russia
Diploma : Human Resource , 2008 Welingkar Institute of Management India Human Resource
Diploma : Human Resource , 2008 Welingkar Institute of Management India Human Resource
MBA : Human Resource Human Resource
MBA : Human Resource Human Resource
Additional Information
  • I am authorize to work in USA for any employer, I DONT need sponsorship.
Skills
Benefits, Budgeting, BI, Cognos, Great communication skills, Excellent interpersonal skills, continuous improvement, client, clients, data entry, Dependable, Documentation, ERP, senior management, frame, HRIS, Human Resource Management, HR, Kronos, Legal Compliance, Letters, mechanical, meetings, Excel, Microsoft Office, 2000, MIS, Multitasking, Oracle, Payroll, Process +Payroll, Personnel, policies, promotion, Quick Learner, recruitment, reporting, Requirement, SAP, settlements, Staffing, time management
",CONSULTANT +63083944," AREA MANAGER Professional Summary Project Manager and Operations Manager with a proven record of success in overseeing all phases of multi-million-dollar construction and infrastructure projects for government and private-sector clients.  Experience includes: managing crews for utility infrastructure construction and improvements, preparing proposals, managing day-to-day business operations, leading in project risk management, and maintaining OSHA safety compliance standards.  Strong credentials and a proven history of on-time, on-budget, and high-quality project completion. Recognized for project management know-how with a focus on completing projects on-time and under budget.  Recognized as troubleshooter and problem solver adept at conceptualizing/implementing solutions to accomplish project goals quickly and efficiently with attention to continuous productivity improvements.  Demonstrated expertise in the following areas: Construction Projects. Infrastructure Improvement Projects. Employee Supervision. Site Safety/OSHA Compliance. QA/QC/Field Engineering. Change Order Management. Budgeting and Cost Controls. Bidding/Estimating/Proposals. Subcontractor/Crew Supervision Proficient in analyzing internal project controls and making recommendations for process improvements.  Adept at managing the array of administrative and financial responsibilities that large-scale projects require. Accountable for daily reports that covers project status, responsibilities, and estimated time of project tasks. Led major infrastructure improvements on the nation's communications infrastructure for a variety of clients, including major system operators for telephone and cable TV to ensure timely completion of projects. Managed several multi-million optical network improvement projects for compliance with safety regulations and system mandates. Recognized as a valuable Project Manager who aims to complete each and every assignment in an innovative, efficient, and cost-effective manner - striving for excellence in all aspects of project work and assignments. Skills Customer service Staff development Controlling costs Talent review Excellent communication skills Strong work ethic Employee relations Technical aptitude Motivated team player Goal-oriented POS systems knowledge Skilled problem solver Opening and closing procedures Work History 10/2014 to Current Area Manager Company Name – City , State Resolved conflicts promptly to promote a positive environment for customers. Transformed underperforming teams into productive, profitable teams. Dedicated to expanding client bases by building lasting relationships. Approached new tasks with enthusiasm and passion. Actively pursued personal learning and development opportunities. Strategically scheduled team members to maintain optimal staffing levels at all times. Supervised 4 Offices and 112 employees.  Improved the the WIP and reduced the amount by 73% and brought in the WIP to 30-60 days from 511 Days. Currently Managing a 90 Mil contract with a total of 4 locations.  01/2014 to Current Corporate Senior Safety Manager Company Name – City , State Providing Safety training for 15 Offices in 5 States across the south east Maintaining Intelex data base for training and Incidents Purchasing of Safety related equipment for offices Investigations of Workers Comp claims, Auto Accidents, and General Liability damages Completion of JSO's in the field to ensure crews are following company procedures. 01/2013 to 09/2014 Director Of Projects Company Name – City , State Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Refined the projects that the company had that was is in jeopardy of loosing the contracts and bonds. Worked with the inspection company to get approvals for work completed and to be able to invoice completed jobs. Managed the customers issues to complete the time sensitive project within the contractal time lines to avoid LD's.  Trained field personnel regarding safety and time management.   01/2011 to 01/2013 Construction Manager Company Name – City , State Provided supervision and knowledge to crews building a Fiber Backbone for a Co-op power company. Maintained inventory and controlled costs regarding overtime, materials, fleet maintenance, and general office cost. Demonstrated ability in leading crews within the RUS/USDA SOP and specifications. Worked closely with the client to resolve issues and provide set time lines for completion to the customer as well as our corporate staff. Managed multiple development projects by monitoring limited resources while completing projects on time. 01/2007 to 01/2011 Operations Manager/Owner Company Name – City , State Consistently led major infrastructure maintenance improvements on the nation's communications infrastructure for a variety of clients, which included: major system operators and integrators for telephone and cable TV. Provided full service project management solutions to major infrastructure firms in the management and supervision of assigned projects, as an extension of the client's team; managed projects from kickoff to signoff. Worked closely with Construction Management teams to provide detailed project plans for construction. 01/2006 to 01/2007 Construction Project Manager Company Name – City , State Served as a short term contract manager managing all phases a fiber optic infrastructure upgrade, including: day to day operations, office and staff management, project budgets, Quality assurance and safety compliance. Possessed the key ability to help build strong teams through excellent communication skills and leadership. Prepared and maintained project-related documentation, to include quantities, materials, and payments. Management recognized for project management ability and drive to work through issues for on-time completion. Skills Attention to detail with all things regarding budgets and P&L statements. Excellent communication with customers and non customers. Employee and Corp office relationship building. Technical adversity and very comfortable with must POS systems and data bases. Orical P6 scheduling and working knowledge of setting up schedules. Education 2010 Bachelor of Science : Information Technology UNIVERSITY OF PHOENIX - City , State Information Technology 2009 Associates : Telecommunications UNIVERSITY OF PHOENIX - City , State Telecommunications 2015 OSHA 510 The University of Tennessee - Knoxville - City , State Professional development completed in Safety. Certifications OSHA 510 CPR Adult & Child First Responder Certification ","
AREA MANAGER
Professional Summary
  • Project Manager and Operations Manager with a proven record of success in overseeing all phases of multi-million-dollar construction and infrastructure projects for government and private-sector clients. 
  • Experience includes: managing crews for utility infrastructure construction and improvements, preparing proposals, managing day-to-day business operations, leading in project risk management, and maintaining OSHA safety compliance standards. 
  • Strong credentials and a proven history of on-time, on-budget, and high-quality project completion. Recognized for project management know-how with a focus on completing projects on-time and under budget. 
  • Recognized as troubleshooter and problem solver adept at conceptualizing/implementing solutions to accomplish project goals quickly and efficiently with attention to continuous productivity improvements. 
  • Demonstrated expertise in the following areas: Construction Projects. Infrastructure Improvement Projects. Employee Supervision. Site Safety/OSHA Compliance. QA/QC/Field Engineering. Change Order Management. Budgeting and Cost Controls. Bidding/Estimating/Proposals. Subcontractor/Crew Supervision Proficient in analyzing internal project controls and making recommendations for process improvements.

 Adept at managing the array of administrative and financial responsibilities that large-scale projects require. Accountable for daily reports that covers project status, responsibilities, and estimated time of project tasks. Led major infrastructure improvements on the nation's communications infrastructure for a variety of clients, including major system operators for telephone and cable TV to ensure timely completion of projects. Managed several multi-million optical network improvement projects for compliance with safety regulations and system mandates. Recognized as a valuable Project Manager who aims to complete each and every assignment in an innovative, efficient, and cost-effective manner - striving for excellence in all aspects of project work and assignments.

Skills
  • Customer service
  • Staff development
  • Controlling costs
  • Talent review
  • Excellent communication skills
  • Strong work ethic
  • Employee relations
  • Technical aptitude
  • Motivated team player
  • Goal-oriented
  • POS systems knowledge
  • Skilled problem solver
  • Opening and closing procedures
Work History
10/2014 to Current
Area Manager Company Name – City , State
  • Resolved conflicts promptly to promote a positive environment for customers.
  • Transformed underperforming teams into productive, profitable teams.
  • Dedicated to expanding client bases by building lasting relationships.
  • Approached new tasks with enthusiasm and passion.
  • Actively pursued personal learning and development opportunities.
  • Strategically scheduled team members to maintain optimal staffing levels at all times.
  • Supervised 4 Offices and 112 employees. 
  • Improved the the WIP and reduced the amount by 73% and brought in the WIP to 30-60 days from 511 Days.
  • Currently Managing a 90 Mil contract with a total of 4 locations. 
01/2014 to Current
Corporate Senior Safety Manager Company Name – City , State
  • Providing Safety training for 15 Offices in 5 States across the south east Maintaining Intelex data base for training and Incidents Purchasing of Safety related equipment for offices Investigations of Workers Comp claims, Auto Accidents, and General Liability damages Completion of JSO's in the field to ensure crews are following company procedures.
01/2013 to 09/2014
Director Of Projects Company Name – City , State
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
  • Refined the projects that the company had that was is in jeopardy of loosing the contracts and bonds.
  • Worked with the inspection company to get approvals for work completed and to be able to invoice completed jobs.
  • Managed the customers issues to complete the time sensitive project within the contractal time lines to avoid LD's. 
  • Trained field personnel regarding safety and time management.  
01/2011 to 01/2013
Construction Manager Company Name – City , State
  • Provided supervision and knowledge to crews building a Fiber Backbone for a Co-op power company.
  • Maintained inventory and controlled costs regarding overtime, materials, fleet maintenance, and general office cost.
  • Demonstrated ability in leading crews within the RUS/USDA SOP and specifications.
  • Worked closely with the client to resolve issues and provide set time lines for completion to the customer as well as our corporate staff.
  • Managed multiple development projects by monitoring limited resources while completing projects on time.
01/2007 to 01/2011
Operations Manager/Owner Company Name – City , State
  • Consistently led major infrastructure maintenance improvements on the nation's communications infrastructure for a variety of clients, which included: major system operators and integrators for telephone and cable TV.
  • Provided full service project management solutions to major infrastructure firms in the management and supervision of assigned projects, as an extension of the client's team; managed projects from kickoff to signoff.
  • Worked closely with Construction Management teams to provide detailed project plans for construction.
01/2006 to 01/2007
Construction Project Manager Company Name – City , State
  • Served as a short term contract manager managing all phases a fiber optic infrastructure upgrade, including: day to day operations, office and staff management, project budgets, Quality assurance and safety compliance.
  • Possessed the key ability to help build strong teams through excellent communication skills and leadership.
  • Prepared and maintained project-related documentation, to include quantities, materials, and payments.
  • Management recognized for project management ability and drive to work through issues for on-time completion.
Skills

Attention to detail with all things regarding budgets and P&L statements. Excellent communication with customers and non customers.

Employee and Corp office relationship building.

Technical adversity and very comfortable with must POS systems and data bases.

Orical P6 scheduling and working knowledge of setting up schedules.

Education
2010
Bachelor of Science : Information Technology
UNIVERSITY OF PHOENIX - City , State
Information Technology
2009
Associates : Telecommunications
UNIVERSITY OF PHOENIX - City , State

Telecommunications
2015
OSHA 510
The University of Tennessee - Knoxville - City , State
  • Professional development completed in Safety.
Certifications
  • OSHA 510
  • CPR Adult & Child
  • First Responder Certification
",CONSTRUCTION +37660306," GUEST TEACHER Floral Designerwrite your own title I am a certified professional floral designer mentored by an AIFD founding member. I have participated and been a finalist in several National Competitions. I have owned my own business in Las Vegas starting at The Tropicana Hotel and built my businesses to the Las Vegas Hilton and Caesar's Palace. I have innovated different buying practices by utilizing national and international auctions when supply was low and demand was high. Highlights Skills Used Acquired fresh flowers from growers in both National and International regions Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete on both a National and International Auction by the internet which required in depth knowledge of flowers Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Owner/Operator Garden of the Nile Flower Shop at Caesar's Palace - Las Vegas, NV - October 1991 to June 1995 Responsibilities Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Shopped both National and International Flower Auctions to acquire knowledge and best possible pricing necessary Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc. that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private [State Name] Teaching License Kind and empathetic Standardized testing techniques Urban public schools background Creative lesson planning Critical thinker Positive and encouraging Adept classroom manager Accomplishments Impacted the operation in any way necessary to keep all facets of the business running smoothly Excellent Design Talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score Skills Used Negotiated with Hotel Management to acquire square footage and terms of the lease for The Garden of the Nile Flower Shop in Caesar's Palace Designed with approval of Hotel Management the store's layout and hours of operation Acquired fresh flowers from growers in both National and International regions Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete on both a National and International Auction via the Internet Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc. Required in every facet of owning and operating a full service florist President Island Wedding Chapel at the Tropicana Hotel - Las Vegas, NV - September 1990 to December 1993 Responsibilities Negotiated the lease of the first ever free standing wedding chapel on a Hotel property Formed a corporation with a board of directors Chose the location, architecture and oversaw the building of the chapel Hired a manager who hired employees and oversaw the day to day operations and was responsible for all licenses, employment taxes, insurance, obligations to the hotel as per lease agreement, the filing of all quarterly forms and the presentation of monthly business to the board of directors Continuously interfaced with hotel department management concerning hotel accommodations for wedding guests, five separate reception areas, catering and all facets of producing a successful wedding experience. Accomplishments Pioneered the concept of a free standing chapel on a hotel property that was privately owned The Island Wedding Chapel was the first and the last that followed this concept Skills Used Promoted a respectable venue to host a wedding in 1990 under private ownership Upgraded the smaller wedding choices for couples not choosing to use a grand ballroom in a hotel or some of the seedy type of establishments that Las Vegas became synonymous for during that era Resulted in hotels getting involved in smaller wedding venues which has changed the entire business of weddings from 1990 to the present; unfortunately, none are no longer privately owned Owner/Operator Tropicana Hotel Florist - Las Vegas, NV - April 1986 to December 1993 Responsibilities Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Shopped both National and International Flower Auctions to acquire knowledge and best possible pricing necessary Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc. that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score. Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Successfully negotiated a lease with the Management of the Tropicana Hotel Appointed a small kiosk area which housed a counter and room enough for a small cooler. Negotiated and was successful in doubling the space originally appointed in less than a year Interfaced with the Purchasing Department by providing prototypes of regularly scheduled design placements Interfaced with various department heads for large convention arrangements and decorations, party arrangements and seasonal decorations Designed with approval of Hotel Management the store's layout and hours of operation Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to competively purchase product from the Los Angles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc. Required in every facet of owning and operating a full service florist Owner/Operator Las Vegas Hilton Florist - Las Vegas, NV - April 1989 to August 1993 Responsibilities Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc. that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Impacted the operation in any way necessary to keep all facets of the business running smoothly Promoted and performed excellent design talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score. Skills Used Negotiated with Hotel Management to acquire square footage and terms of the lease for The Las Vegas Hilton Florist Interfaced with the Purchasing Department by providing prototypes of regularly scheduled design placements Interfaced with various department heads for large convention arrangements and decorations, party arrangements and seasonal decorations Designed with approval of Hotel Management the store's layout and hours of operation Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to competively purchase product from the Los Angles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc. Required in every facet of owning and operating a full service florist Owner/Operator Desert Flower - Las Vegas, NV - January 1988 to June 1993 Responsibilities Promoted and performed excellent Design skills Acquired fresh flowers from growers in both National and International regions to promote a wider variety of flowers at a more favorable price point. Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete for product at the Los Angeles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve their own method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc. Required in every facet of owning and operating a full service florist Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score. Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Interfaced with the State of Nevada Taxation Department to purchase business at auction as a result of a tax lien Negotiated to lease same space as former tenant to prevent interruption of business Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Acquired the skills necessary to competively purchase product from the Los Angeles Flower Auction Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc. that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc. Required in every facet of owning and operating a full service florist Owner Frowners R Us - Las Vegas, NV - January 1986 to June 1992 Responsibilities Promoted and performed excellent Design skills Acquired fresh flowers from growers in both National and International regions to promote a wider variety of flowers at a more favorable price point. Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete for product at the Los Angeles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve their own method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc. Required in every facet of owning and operating a full service florist Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score. Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Chose a location and designed the layout of the shop's interior Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Acquired the skills necessary to competively purchase product from the Los Angeles Flower Auction Interfaced with several hotel management staffs and purchasing agents Produced all prototypes of floral designs, etc. that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private. Experience Guest Teacher October 2012 to October 2015 Company Name － City , State Presented all class material and policies accurately and clearly for  numerous classes each semester. Lead Floral Designer June 2005 to April 2011 Company Name － City , State Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Shopped both National and International Markets to acquire knowledge and best possible pricing necessary Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc. that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Impacted the operation in any way necessary to keep all facets of the business running smoothly Excellent Design Talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score. High School Substitute Teacher October 2012 to October 2015 Company Name － City , State Interacted with students Presented students with their assignment Assisted in helping with their assignment Responsible to the teacher for the completion of assignments Monitored student behavior Responsible for attendance of students Accomplishments Enjoyed interacting with the students. Assisted students with their assignments Individualized both instruction and behavior of assigned students Incorporated subject matter with the present time that students would have a better understanding of the relevancy of the subject matter Listed on the Preferred Teacher's List for several schools Skills Used Utilized strict behavioral rules in order that the students could comprehend their assignment without unnecessary distraction Worked with students and suggested various approaches that students may complete their assignment Vigilant in knowing where students were at any given time Promptly arrived at assigned school Followed all rules and regulations as determined by Clark County School System. Education Mixology , 2012 National Bartender's School － City , State , USA After my husband's death, I wished to participate in some creative work that was not utilizing flowers as my medium of design. I enjoyed and did very well with my study and certification in mixology. It was fun and as a natural educator, I was able to help younger students and to give them confidence. I have not pursued a position as I became a full time guest teacher with Clark County School District. I resigned as a guest teacher on 10/10/2015.  At this time anything is possible.  I am positive, helpful and love to be involved in the social world. Advanced Licensed Certified Floral Designer , 1978 Louisiana State University and Agricultural & Mechanical College － City , State , USA I successfully completed the course in suggested time. I was trained and mentored by an AIFD founding member. I passed the exam on my first try and was the only student at that time that passed the written exam with a score of 100 percent. I have had many successful floral businesses. I pioneered a number of unusual trends. I negotiated hotel contracts I interfaced with purchasing departments to secure purchase orders. I trained many designers that are now employed with hotels. Bachelor of Arts : Secondary Education , 1971 Southeastern Louisiana University － City , State , USA Successfully taught High School English and Social Studies on a full time basis from 1971 thru 1983. Placed many students into National and Regional Exams Pleased that many of my students have kept in contact with me.  Very proud that I was part of their success. ​ Skills instruction, inventory, Market, pricing, purchasing, Teacher, Advanced Floral Designer, Entrepenuer Additional Information Authorized to work in the US for any employer ","
GUEST TEACHER
Floral Designerwrite your own title
I am a certified professional floral designer mentored by an AIFD founding member. I have participated and been a finalist in several National Competitions. I have owned my own business in Las Vegas starting at The Tropicana Hotel and built my businesses to the Las Vegas Hilton and Caesar's Palace. I have innovated different buying practices by utilizing national and international auctions when supply was low and demand was high.
Highlights
  • Skills Used
  • Acquired fresh flowers from growers in both National and International regions
  • Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas
  • Educated myself by studying the Market for current and future trends
  • Acquired the skills necessary to compete on both a National and International Auction by the internet which required in depth knowledge of flowers
  • Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design
  • Instructed employees in all areas necessary to work in a full service florist
  • Owner/Operator
  • Garden of the Nile Flower Shop at Caesar's Palace - Las Vegas, NV - October 1991 to June 1995
  • Responsibilities
  • Hired and Terminated Employees
  • Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items
  • Kept abreast of current and future trends in floral industry
  • Shopped both National and International Flower Auctions to acquire knowledge and best possible pricing necessary
  • Interfaced with hotel management and purchasing agents
  • Produced all prototypes of floral designs, etc. that designers could copy
  • Inspected each design before it was delivered
  • Kept personal knowledge of customers private
[State Name] Teaching License
  • Kind and empathetic
  • Standardized testing techniques
  • Urban public schools background
  • Creative lesson planning
  • Critical thinker
  • Positive and encouraging
  • Adept classroom manager
Accomplishments
  • Impacted the operation in any way necessary to keep all facets of the business running smoothly Excellent Design Talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score Skills Used Negotiated with Hotel Management to acquire square footage and terms of the lease for The Garden of the Nile Flower Shop in Caesar's Palace Designed with approval of Hotel Management the store's layout and hours of operation Acquired fresh flowers from growers in both National and International regions Chose containers, vases, baskets, props etc.
  • from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete on both a National and International Auction via the Internet Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.
  • Required in every facet of owning and operating a full service florist President Island Wedding Chapel at the Tropicana Hotel - Las Vegas, NV - September 1990 to December 1993 Responsibilities Negotiated the lease of the first ever free standing wedding chapel on a Hotel property Formed a corporation with a board of directors Chose the location, architecture and oversaw the building of the chapel Hired a manager who hired employees and oversaw the day to day operations and was responsible for all licenses, employment taxes, insurance, obligations to the hotel as per lease agreement, the filing of all quarterly forms and the presentation of monthly business to the board of directors Continuously interfaced with hotel department management concerning hotel accommodations for wedding guests, five separate reception areas, catering and all facets of producing a successful wedding experience.
  • Accomplishments Pioneered the concept of a free standing chapel on a hotel property that was privately owned The Island Wedding Chapel was the first and the last that followed this concept Skills Used Promoted a respectable venue to host a wedding in 1990 under private ownership Upgraded the smaller wedding choices for couples not choosing to use a grand ballroom in a hotel or some of the seedy type of establishments that Las Vegas became synonymous for during that era Resulted in hotels getting involved in smaller wedding venues which has changed the entire business of weddings from 1990 to the present; unfortunately, none are no longer privately owned Owner/Operator Tropicana Hotel Florist - Las Vegas, NV - April 1986 to December 1993 Responsibilities Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Shopped both National and International Flower Auctions to acquire knowledge and best possible pricing necessary Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc.
  • that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score.
  • Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Successfully negotiated a lease with the Management of the Tropicana Hotel Appointed a small kiosk area which housed a counter and room enough for a small cooler.
  • Negotiated and was successful in doubling the space originally appointed in less than a year Interfaced with the Purchasing Department by providing prototypes of regularly scheduled design placements Interfaced with various department heads for large convention arrangements and decorations, party arrangements and seasonal decorations Designed with approval of Hotel Management the store's layout and hours of operation Chose containers, vases, baskets, props etc.
  • from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to competively purchase product from the Los Angles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.
  • Required in every facet of owning and operating a full service florist Owner/Operator Las Vegas Hilton Florist - Las Vegas, NV - April 1989 to August 1993 Responsibilities Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc.
  • that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Impacted the operation in any way necessary to keep all facets of the business running smoothly Promoted and performed excellent design talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score.
  • Skills Used Negotiated with Hotel Management to acquire square footage and terms of the lease for The Las Vegas Hilton Florist Interfaced with the Purchasing Department by providing prototypes of regularly scheduled design placements Interfaced with various department heads for large convention arrangements and decorations, party arrangements and seasonal decorations Designed with approval of Hotel Management the store's layout and hours of operation Chose containers, vases, baskets, props etc.
  • from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to competively purchase product from the Los Angles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.
  • Required in every facet of owning and operating a full service florist Owner/Operator Desert Flower - Las Vegas, NV - January 1988 to June 1993 Responsibilities Promoted and performed excellent Design skills Acquired fresh flowers from growers in both National and International regions to promote a wider variety of flowers at a more favorable price point.
  • Chose containers, vases, baskets, props etc.
  • from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete for product at the Los Angeles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve their own method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.
  • Required in every facet of owning and operating a full service florist Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score.
  • Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Interfaced with the State of Nevada Taxation Department to purchase business at auction as a result of a tax lien Negotiated to lease same space as former tenant to prevent interruption of business Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Acquired the skills necessary to competively purchase product from the Los Angeles Flower Auction Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc.
  • that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.
  • Required in every facet of owning and operating a full service florist Owner Frowners R Us - Las Vegas, NV - January 1986 to June 1992 Responsibilities Promoted and performed excellent Design skills Acquired fresh flowers from growers in both National and International regions to promote a wider variety of flowers at a more favorable price point.
  • Chose containers, vases, baskets, props etc.
  • from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete for product at the Los Angeles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve their own method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.
  • Required in every facet of owning and operating a full service florist Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score.
  • Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Chose a location and designed the layout of the shop's interior Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Acquired the skills necessary to competively purchase product from the Los Angeles Flower Auction Interfaced with several hotel management staffs and purchasing agents Produced all prototypes of floral designs, etc.
  • that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private.
Experience
Guest Teacher
October 2012 to October 2015 Company Name － City , State Presented all class material and policies accurately and clearly for  numerous classes each semester.
Lead Floral Designer
June 2005 to April 2011 Company Name － City , State
  • Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Shopped both National and International Markets to acquire knowledge and best possible pricing necessary Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc.
  • that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Impacted the operation in any way necessary to keep all facets of the business running smoothly Excellent Design Talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score.
High School Substitute Teacher
October 2012 to October 2015 Company Name － City , State
  • Interacted with students Presented students with their assignment Assisted in helping with their assignment Responsible to the teacher for the completion of assignments Monitored student behavior Responsible for attendance of students Accomplishments Enjoyed interacting with the students.
  • Assisted students with their assignments Individualized both instruction and behavior of assigned students Incorporated subject matter with the present time that students would have a better understanding of the relevancy of the subject matter Listed on the Preferred Teacher's List for several schools Skills Used Utilized strict behavioral rules in order that the students could comprehend their assignment without unnecessary distraction Worked with students and suggested various approaches that students may complete their assignment Vigilant in knowing where students were at any given time Promptly arrived at assigned school Followed all rules and regulations as determined by Clark County School System.
Education
Mixology , 2012 National Bartender's School － City , State , USA
After my husband's death, I wished to participate in some creative work that was not utilizing flowers as my medium of design.
I enjoyed and did very well with my study and certification in mixology.
It was fun and as a natural educator, I was able to help younger students and to give them confidence.
I have not pursued a position as I became a full time guest teacher with Clark County School District. I resigned as a guest teacher on 10/10/2015.  At this time anything is possible.  I am positive, helpful and love to be involved in the social world.
Advanced Licensed Certified Floral Designer , 1978 Louisiana State University and Agricultural & Mechanical College － City , State , USA
I successfully completed the course in suggested time.
I was trained and mentored by an AIFD founding member.
I passed the exam on my first try and was the only student at that time that passed the written exam with a score of 100 percent.
I have had many successful floral businesses.
I pioneered a number of unusual trends.
I negotiated hotel contracts
I interfaced with purchasing departments to secure purchase orders.
I trained many designers that are now employed with hotels.
Bachelor of Arts : Secondary Education , 1971 Southeastern Louisiana University － City , State , USA
Successfully taught High School English and Social Studies on a full time basis from 1971 thru 1983.
Placed many students into National and Regional Exams
Pleased that many of my students have kept in contact with me.  Very proud that I was part of their success.
​
Skills
instruction, inventory, Market, pricing, purchasing, Teacher, Advanced Floral Designer, Entrepenuer
Additional Information
  • Authorized to work in the US for any employer
",TEACHER +75156649," SALES ASSOCIATE/CASHIER Summary Nine years of experience providing customer support ·Managed a high-volume workload within a deadline-driven environment · Pleasant and professional demeanor · Once well with little to no supervision · Excels in a busy environment, customer service, inventory and taking responsibility of assigned work. Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player. ​ Key Skills Verbal Communication Initiative Flexibility Experience 01/2016 to Current Sales Associate/Cashier Company Name － City , State Met incoming customers and provided immediate assistance. Listened to customer needs and preferences to provide accurate advice. ​ Trained all new sales employees on effective techniques. Reviewed purchases for fraudulent activities. Worked flexible schedule to accommodate changing customer levels. Answered incoming telephone calls with professional and knowledgeable responses. 07/2012 to 01/2013 Company Name － City , State I make and answer phone call regarding clients billing issues +I greet greet clients to the gym and answer any and all question they may have. 11/2009 to 01/2016 Sales Associate Company Name － City , State Maintain a neat and clean stock room. Trusted to handle monetary transactions, cashier. Perform opening and closing procedures. Follow through with customer questions, concerns, and escalated issues when needed to management in +regard to customers complaints. Determine customer's needs and help customer's make smart choices. Perform product sales and customer service by suggesting additional add-ons or features that the customer +was not aware of +Skills used. Outstanding customer service. Offered solutions to customer problems. Legendary customer service. Always punctual(Never Called Out). Company Name － City , State Education and Training 2010 Business and Computer science Norwalk Community College － City , State Skills billing, cashier, closing, clients, customer service, features, neat, ons, sales, phone Additional Information AWARDS +Victoria's Secret +August 2014 +Employee of the month +Victoria Secret +August 2015 +Employee of the month Activities and Honors Victoria's Secret Employee for the month August 2015 ","
SALES ASSOCIATE/CASHIER
Summary
Nine years of experience providing customer support ·Managed a high-volume workload within a deadline-driven environment · Pleasant and professional demeanor · Once well with little to no supervision · Excels in a busy environment, customer service, inventory and taking responsibility of assigned work.
Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player.
​
Key Skills
  • Verbal Communication
  • Initiative
  • Flexibility


Experience
01/2016 to Current
Sales Associate/Cashier Company Name － City , State
  • Met incoming customers and provided immediate assistance.
    Listened to customer needs and preferences to provide accurate advice.     ​
  • Trained all new sales employees on effective techniques.
  • Reviewed purchases for fraudulent activities.
    Worked flexible schedule to accommodate changing customer levels.
  • Answered incoming telephone calls with professional and knowledgeable responses.
07/2012 to 01/2013
Company Name － City , State
  • I make and answer phone call regarding clients billing issues +I greet greet clients to the gym and answer any and all question they may have.
11/2009 to 01/2016
Sales Associate Company Name － City , State
  • Maintain a neat and clean stock room.
  • Trusted to handle monetary transactions, cashier.
  • Perform opening and closing procedures.
  • Follow through with customer questions, concerns, and escalated issues when needed to management in +regard to customers complaints.
  • Determine customer's needs and help customer's make smart choices.
  • Perform product sales and customer service by suggesting additional add-ons or features that the customer +was not aware of +Skills used.
  • Outstanding customer service.
  • Offered solutions to customer problems.
  • Legendary customer service.
  • Always punctual(Never Called Out).
Company Name － City , State
Education and Training
2010
Business and Computer science Norwalk Community College － City , State
Skills
billing, cashier, closing, clients, customer service, features, neat, ons, sales, phone
Additional Information
  • AWARDS +Victoria's Secret +August 2014 +Employee of the month +Victoria Secret +August 2015 +Employee of the month
Activities and Honors
Victoria's Secret
  • Employee for the month August 2015
",FITNESS +10734870," CONSTRUCTION Summary The purpose of submitting my resume to your company is to obtain a position with the opportunity to utilize my training and skills in the technician industry. I am experienced in warehouse and technician field -wiring 508 A UL soft starters, hard starters while assuring a high level of excellent customer service and satisfaction with maximum productivity; and maintaining a clean and safe warehouse. Also with security experience with skills in Microsoft Office Applications including Word, Excel, CCTV and PowerPoint; I am also competent in customer service satisfaction for installing direct TV and having the ability to gain knowledge of certain products and being able to sell them to the public. I have solid leadership and communication skills. I am also a positive person willing to take on different tasks and eager to learn. These skills are exemplified in my previous employment with Sprecher + Schuh. As a Wire-man and a Warehouse worker my duties ranged from being able to sale products to answering inquires or repair and wiring enclosures. +By applying for this position will allow me to expand professionally and develop and learn new skills. I am a team player-I enjoy being a positive outlet for my fellow co-workers and contributed to the success of others. +I would like to thank you all, for your time and consideration. Enclosed is a copy of my resume containing my contact information and my work history. Thanks to all again. +Sincerely, +Edgardo M. Dubose To secure a position that will utilize my training and skills in the manufacturing industry to contribute to the success of the organization. Managing employees and projects +· Competent in Microsoft Applications-Word, Excel, PowerPoint +· Maintain solid communication skills-oral and written +· Ability t remain focus and productive daily while managing repetitive tasks +· Knowledge of chemical labeling and mixing +· Quality control +· Manufacturing work place +· Operating sit-down Forklift Highlights Immaculate Customer Service  Driver Safety Test Certificate Certified to work with Autistic Individuals Security Certification- Levels 1, 2, 3 Forklift and Pallet Jack Certificate Ebiz, Management, professional Team lead training Hvac, Emergency Life crisis building evacuation skills Chemicals Understanding and reaction Experience 01/2014 to 01/2015 Construction Company Name － City , State Construction of houses. Subcontract with Aslide. Applying Sofit, Siding. Use of saw, hammer, drill, tape measure etc. Covers up wood on home exterior. 01/2014 to 01/2014 Wire-man Assembler Company Name － City , State Assemble Chromatograph. Build product from scratch. Inspect all products before use. Apply circuit board. Soldering. Wire. Inspect for shipping. Used power tools. 01/2011 to 01/2013 Wire-man Company Name － City , State Read electronic circuits schematics. Circuit board and soldering. Wire. Multi-task using voltage reading for assembly production. Use of power tools and understand the basic of mechanics with tools. Install and repair electric wire. Build soft starters, hard starters. Drill and Tap. Assemble Enclosure. 01/2011 to 01/2012 Security Guard Company Name － City , State Front desk answer phones supplying customer service. HVAC systems, elevators. Security cameras. Patrol building secure. 01/2010 to 01/2012 Technician Company Name － City , State Consult helping customers plan for direct TV. Multi-tasking building satellites while installing,. Assigning membership and handling account information. Install wire outlets, cut wire, ground wire, check for output of wire. Use of power tools drills, saws etc. Birddogs used to find signals. 01/2009 to 01/2009 Supervisor Company Name － City , State Provided excellent customer service and satisfaction. Fielded phone calls and emails. Managed inventory. Maintained building equipment. Supervised employees. Track incoming and outgoing packages. Assemble appliances and furniture. 01/2004 to 01/2008 Sales Representative/Care Provider Company Name － City , State Sale Representative for incoming patients. Scheduled appointments for potential clients to visit the site. Answered inquires about the benefits and services of the site. Provided potential clients with different services and packages. Responded and directed all complex incoming calls. Maintain a daily log of appointments. Maintain clean, working and livable environment for patients. Resolved customer service inquires regarding: Billing and payments schedules and Benefits. Authorization for treatments and medicine. Education Fire Science BAKERSFIELD COLLEGE － City , State Fire Science HOUSTON COMMUNITY COLLEGE － City , State Skills basic, Benefits, Billing, clients, excellent customer service, customer service, Forklift, hammer, HVAC, Inspect, inventory, Team lead, Multi-tasking, Pallet Jack, cameras, power tools, reading, Read, Safety, schematics, shipping, Soldering, tape measure, answer phones, phone, TV ","
CONSTRUCTION
Summary
The purpose of submitting my resume to your company is to obtain a position with the opportunity to utilize my training and skills in the technician industry. I am experienced in warehouse and technician field -wiring 508 A UL soft starters, hard starters while assuring a high level of excellent customer service and satisfaction with maximum productivity; and maintaining a clean and safe warehouse. Also with security experience with skills in Microsoft Office Applications including Word, Excel, CCTV and PowerPoint; I am also competent in customer service satisfaction for installing direct TV and having the ability to gain knowledge of certain products and being able to sell them to the public. I have solid leadership and communication skills. I am also a positive person willing to take on different tasks and eager to learn. These skills are exemplified in my previous employment with Sprecher + Schuh. As a Wire-man and a Warehouse worker my duties ranged from being able to sale products to answering inquires or repair and wiring enclosures. +By applying for this position will allow me to expand professionally and develop and learn new skills. I am a team player-I enjoy being a positive outlet for my fellow co-workers and contributed to the success of others. +I would like to thank you all, for your time and consideration. Enclosed is a copy of my resume containing my contact information and my work history. Thanks to all again. +Sincerely, +Edgardo M. Dubose To secure a position that will utilize my training and skills in the manufacturing industry to contribute to the success of the organization. Managing employees and projects +· Competent in Microsoft Applications-Word, Excel, PowerPoint +· Maintain solid communication skills-oral and written +· Ability t remain focus and productive daily while managing repetitive tasks +· Knowledge of chemical labeling and mixing +· Quality control +· Manufacturing work place +· Operating sit-down Forklift
Highlights
  • Immaculate Customer Service 
  • Driver Safety Test Certificate
  • Certified to work with Autistic Individuals
  • Security Certification- Levels 1, 2, 3
  • Forklift and Pallet Jack Certificate
  • Ebiz, Management, professional
  • Team lead training
  • Hvac, Emergency
  • Life crisis building evacuation skills
  • Chemicals Understanding and reaction
Experience
01/2014 to 01/2015
Construction Company Name － City , State
  • Construction of houses.
  • Subcontract with Aslide.
  • Applying Sofit, Siding.
  • Use of saw, hammer, drill, tape measure etc.
  • Covers up wood on home exterior.
01/2014 to 01/2014
Wire-man Assembler Company Name － City , State
  • Assemble Chromatograph.
  • Build product from scratch.
  • Inspect all products before use.
  • Apply circuit board.
  • Soldering.
  • Wire.
  • Inspect for shipping.
  • Used power tools.
01/2011 to 01/2013
Wire-man Company Name － City , State
  • Read electronic circuits schematics.
  • Circuit board and soldering.
  • Wire.
  • Multi-task using voltage reading for assembly production.
  • Use of power tools and understand the basic of mechanics with tools.
  • Install and repair electric wire.
  • Build soft starters, hard starters.
  • Drill and Tap.
  • Assemble Enclosure.
01/2011 to 01/2012
Security Guard Company Name － City , State
  • Front desk answer phones supplying customer service.
  • HVAC systems, elevators.
  • Security cameras.
  • Patrol building secure.
01/2010 to 01/2012
Technician Company Name － City , State
  • Consult helping customers plan for direct TV.
  • Multi-tasking building satellites while installing,.
  • Assigning membership and handling account information.
  • Install wire outlets, cut wire, ground wire, check for output of wire.
  • Use of power tools drills, saws etc.
  • Birddogs used to find signals.
01/2009 to 01/2009
Supervisor Company Name － City , State
  • Provided excellent customer service and satisfaction.
  • Fielded phone calls and emails.
  • Managed inventory.
  • Maintained building equipment.
  • Supervised employees.
  • Track incoming and outgoing packages.
  • Assemble appliances and furniture.
01/2004 to 01/2008
Sales Representative/Care Provider Company Name － City , State
  • Sale Representative for incoming patients.
  • Scheduled appointments for potential clients to visit the site.
  • Answered inquires about the benefits and services of the site.
  • Provided potential clients with different services and packages.
  • Responded and directed all complex incoming calls.
  • Maintain a daily log of appointments.
  • Maintain clean, working and livable environment for patients.
  • Resolved customer service inquires regarding: Billing and payments schedules and Benefits.
  • Authorization for treatments and medicine.
Education
Fire Science BAKERSFIELD COLLEGE － City , State Fire Science
HOUSTON COMMUNITY COLLEGE － City , State
Skills
basic, Benefits, Billing, clients, excellent customer service, customer service, Forklift, hammer, HVAC, Inspect, inventory, Team lead, Multi-tasking, Pallet Jack, cameras, power tools, reading, Read, Safety, schematics, shipping, Soldering, tape measure, answer phones, phone, TV
",CONSTRUCTION +24967652," MANAGER OF FINANCE Professional Summary Highly motivated individual with demonstrated proficiency in listening to clients needs, and formulating the tactical plan to achieve the best results for all parties involved. Constantly explores new and challenging opportunities to further elevate client loyalty and boost revenues. Known for honesty, integrity and a genuine passion for setting and achieving goals for self, while helping others attain theirs. Superior interpersonal dynamics interface seamlessly with others from all levels, backgrounds and cultures. Respected for maintaining a professional and positive demeanor. Career Achievements Quickly recognized financial instability within the company. Immediately identified the cause and formulated a plan that successfully resulted in the avoidance of bankruptcy which showed the stability needed to acquire an additional million dollars from investors. Finance and Operations Director for a multi million dollar premium finance company as well as agent within the parent company, simultaneously. Developed professional partnerships through interpersonal skills, integrity and honesty. Successfully obtained licenses through the state of North Carolina allowing me to become an Insurance agent for Property and Casualty for home and auto. Developed and streamlined a system of ""checks and balances"" to ensure proper resolution of financial situations, resulting in a 95% return of premium after cancellation. Trained 27 agents on standard operations and ethical practices to ensure professional service that proved successful in the overall growth and financial stability of the company. Qualification Highlights Intermediate level profiency with Microsoft Office, Advanced with FinanceMaster and Jenesis software, both Financial and Client support databases. Outstanding ability to multi-task while working two separate software programs, provide technical support for both programs and maintain a website with ease, still providing excellent customer service to Clients on the phone and in the office. Reputed as a competent trouble shooter. Clients were confident that issues would be thoroughly investigated and resolved. Recognized as expert in client networking, as well as building and fostering long-term business relationships. Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills. Strengthened the reputation of Insurance Payment Center and Johnson Insurance Management for quality personal service to increase referrals. Skills Work History Manager of Finance , 01/2008 + to 01/2012 Company Name – City , + State Developing crucial business relations for the success of the company. Balancing relationships between clients and company's. Provide technical and website support for clients, agents and company's. Maintenance of 5000 active accounts, as well as 300 accounts currently in collections. Assisted with accounts payable/receivable. Utilized and maintained two client databases, websites. Responsible for processing notices and invoices. Currently process more than $75,000 in customer payments weekly plus an additional $20,000 in company refunds, and process $40,000 in financing for new accounts, assuring that customers are in good credit standing with IPC. Collecting on more then 40% of bad debts weekly, which is up 95% since taking over the Director of Financing Position. Provide financing for more then 27 agents which work in 9 offices spread throughout North Carolina. Daily, weekly and monthly balancing of 5000 accounts and verification of funds received and delivered from all 9 agencies. Personally communicated with 17 different insurance companies, assuring them that polices and procedures are followed and in conjunction with ours. Consistently work with state regulations to make sure that laws pertaining to customer relations and national guidelines responsible for ethical insurance transactions are practiced daily to assure the correct treatment of clients. Daily managing of the office and client services to nullify conflict when dealing with accounts and past due payments or cancelled accounts. Developed client memos dealing with increases in payments, collections, and contract errors. Wrote policies and procedures pertaining to the daily operations for financing and the proper process on how to collect bad debt effectively for agents to follow. Trained a trusted agent within the parent company on the rules and regulations for financing to assure a secondary set of checks and balances was in place. Insurance Agent , 01/2009 + to 01/2011 Company Name – City , + State Writing insurance policy's for home and auto coverage. Liaison for clients and 17 insurance companies. Processing claims and new business applications. Training new agents on state and federal regulations. Provided accountability and corrections for agent errors company wide. Highly recognized by companies as support to troubleshoot and correct complicated agent errors and sought by clients for further explanation of their insurance policies. Ability to maintain multiple accounts simultaneously assuring good standing and proper support. On a monthly basis, created more than 80 new accounts resulting in an increase of more than $40,000 of revenue. Owner requested my assistance to build new relations and rebuild current client relations due to lack of customer service from previous agents. Grocery Manager , 01/2007 + to 01/2008 Company Name – City , + State Ensure excellence in customer service, Review of operating and financial reports to determine the status of the store relative to budgeted sales, expenses and payroll. Associate management and development, Associate training and evaluations. Responsible for Ordering, Maintaining inventory, developed and implemented plans of action to reduce overhead expenses and loss, Merchandising to ensure an increase in profits and conducted formal ""store walks"" to ensure optimum store conditions, product quality, freshness, availability while completing documentation in accordance with Foodlions standard practice guidelines. Manager , 01/2004 + to 01/2007 Company Name – City , + State Ensured a high level of customer service through staff development, increasing employee morale and retention, leading my staff of 30 by example. Scheduling and financial review. Monitored compliance with health and fire regulations regarding food preparation, serving and building maintenance. Organized and directed staff training, resolved personnel issues, hired new staff, and evaluated employee performance. Monitored food preparation, size of portions, garnishing and presentation of food to ensure food is prepared and presented to highest quality and satisfaction. Investigated and resolved complaints regarding food quality and service. Assisted with planning menus and food preparations based on anticipated number of guests, palatability, popularity, and costs. Assisted with creating specialty dishes for daily specials. Kept records required by government agencies regarding sanitation and food subsidies where indicated. Bartending, coordinating special events for large parties and catering. Education Bachelor of Science : Organizational Management , + 1 2016 Charleston Southern University - City , + State Organizational Management Currently enrolled in the CAPs online program +North Carolina license, Casualty Insurance North Carolina license, Property Insurance 2009 Charlotte, NC Certification, Store management and operations 2007 Foodlion Management Wadesboro, NC Certification, Restaurant management and Operations 2004 Jocks and Jills Sports restaurant Charlotte, NC Associate of Science : 1 2009 City , + State Information Technology +Certification, Medical Assistant 1995 : South Piedmont Community College - City , + State American Career College - City , + State GPA: with top honors. with top honors. South Carolina license, property and casualty 2011 Accomplishments Non resident licenses Charleston, SC Affiliations North Carolina Department of Insurance North Carolina Chamber of Commerce Association of Agents in North Carolina South Carolina Department of Insurance So we need to fix the way the name is laid out We need to refine the verbiage. Set all words to past tense. cant use currently you aren't doing it now) Bullet information Keep info direct and forget words that embellish or leave to interpretation. Skills accounts payable, credit, client, clients, client relations, customer relations, customer service, databases, documentation, special events, Financing, financial, funds, government, Information Technology, Insurance, inventory, Director, managing, Merchandising, office, payroll, personnel, policies, quality, sales, Scheduling, staff development, staff training, troubleshoot, website, websites ","
MANAGER OF FINANCE
Professional Summary
Highly motivated individual with demonstrated proficiency in listening to clients needs, and formulating the tactical plan to achieve the best results for all parties involved. Constantly explores new and challenging opportunities to further elevate client loyalty and boost revenues. Known for honesty, integrity and a genuine passion for setting and achieving goals for self, while helping others attain theirs. Superior interpersonal dynamics interface seamlessly with others from all levels, backgrounds and cultures. Respected for maintaining a professional and positive demeanor. Career Achievements Quickly recognized financial instability within the company. Immediately identified the cause and formulated a plan that successfully resulted in the avoidance of bankruptcy which showed the stability needed to acquire an additional million dollars from investors. Finance and Operations Director for a multi million dollar premium finance company as well as agent within the parent company, simultaneously. Developed professional partnerships through interpersonal skills, integrity and honesty. Successfully obtained licenses through the state of North Carolina allowing me to become an Insurance agent for Property and Casualty for home and auto. Developed and streamlined a system of ""checks and balances"" to ensure proper resolution of financial situations, resulting in a 95% return of premium after cancellation. Trained 27 agents on standard operations and ethical practices to ensure professional service that proved successful in the overall growth and financial stability of the company. Qualification Highlights Intermediate level profiency with Microsoft Office, Advanced with FinanceMaster and Jenesis software, both Financial and Client support databases. Outstanding ability to multi-task while working two separate software programs, provide technical support for both programs and maintain a website with ease, still providing excellent customer service to Clients on the phone and in the office. Reputed as a competent trouble shooter. Clients were confident that issues would be thoroughly investigated and resolved. Recognized as expert in client networking, as well as building and fostering long-term business relationships. Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills. Strengthened the reputation of Insurance Payment Center and Johnson Insurance Management for quality personal service to increase referrals.
Skills
Work History
Manager of Finance , 01/2008 + to 01/2012
Company Name – City , + State
  • Developing crucial business relations for the success of the company.
  • Balancing relationships between clients and company's.
  • Provide technical and website support for clients, agents and company's.
  • Maintenance of 5000 active accounts, as well as 300 accounts currently in collections.
  • Assisted with accounts payable/receivable.
  • Utilized and maintained two client databases, websites.
  • Responsible for processing notices and invoices.
  • Currently process more than $75,000 in customer payments weekly plus an additional $20,000 in company refunds, and process $40,000 in financing for new accounts, assuring that customers are in good credit standing with IPC.
  • Collecting on more then 40% of bad debts weekly, which is up 95% since taking over the Director of Financing Position.
  • Provide financing for more then 27 agents which work in 9 offices spread throughout North Carolina.
  • Daily, weekly and monthly balancing of 5000 accounts and verification of funds received and delivered from all 9 agencies.
  • Personally communicated with 17 different insurance companies, assuring them that polices and procedures are followed and in conjunction with ours.
  • Consistently work with state regulations to make sure that laws pertaining to customer relations and national guidelines responsible for ethical insurance transactions are practiced daily to assure the correct treatment of clients.
  • Daily managing of the office and client services to nullify conflict when dealing with accounts and past due payments or cancelled accounts.
  • Developed client memos dealing with increases in payments, collections, and contract errors.
  • Wrote policies and procedures pertaining to the daily operations for financing and the proper process on how to collect bad debt effectively for agents to follow.
  • Trained a trusted agent within the parent company on the rules and regulations for financing to assure a secondary set of checks and balances was in place.
Insurance Agent , 01/2009 + to 01/2011
Company Name – City , + State
  • Writing insurance policy's for home and auto coverage.
  • Liaison for clients and 17 insurance companies.
  • Processing claims and new business applications.
  • Training new agents on state and federal regulations.
  • Provided accountability and corrections for agent errors company wide.
  • Highly recognized by companies as support to troubleshoot and correct complicated agent errors and sought by clients for further explanation of their insurance policies.
  • Ability to maintain multiple accounts simultaneously assuring good standing and proper support.
  • On a monthly basis, created more than 80 new accounts resulting in an increase of more than $40,000 of revenue.
  • Owner requested my assistance to build new relations and rebuild current client relations due to lack of customer service from previous agents.
Grocery Manager , 01/2007 + to 01/2008
Company Name – City , + State
  • Ensure excellence in customer service, Review of operating and financial reports to determine the status of the store relative to budgeted sales, expenses and payroll.
  • Associate management and development, Associate training and evaluations.
  • Responsible for Ordering, Maintaining inventory, developed and implemented plans of action to reduce overhead expenses and loss, Merchandising to ensure an increase in profits and conducted formal ""store walks"" to ensure optimum store conditions, product quality, freshness, availability while completing documentation in accordance with Foodlions standard practice guidelines.
Manager , 01/2004 + to 01/2007
Company Name – City , + State
  • Ensured a high level of customer service through staff development, increasing employee morale and retention, leading my staff of 30 by example.
  • Scheduling and financial review.
  • Monitored compliance with health and fire regulations regarding food preparation, serving and building maintenance.
  • Organized and directed staff training, resolved personnel issues, hired new staff, and evaluated employee performance.
  • Monitored food preparation, size of portions, garnishing and presentation of food to ensure food is prepared and presented to highest quality and satisfaction.
  • Investigated and resolved complaints regarding food quality and service.
  • Assisted with planning menus and food preparations based on anticipated number of guests, palatability, popularity, and costs.
  • Assisted with creating specialty dishes for daily specials.
  • Kept records required by government agencies regarding sanitation and food subsidies where indicated.
  • Bartending, coordinating special events for large parties and catering.
Education
Bachelor of Science : Organizational Management , + 1 2016
Charleston Southern University - City , + State
Organizational Management Currently enrolled in the CAPs online program +North Carolina license, Casualty Insurance
North Carolina license, Property Insurance 2009 Charlotte, NC Certification, Store management and operations 2007 Foodlion Management Wadesboro, NC Certification, Restaurant management and Operations 2004 Jocks and Jills Sports restaurant Charlotte, NC Associate of Science : 1 2009
City , + State
Information Technology +Certification, Medical Assistant 1995 : South Piedmont Community College - City , + State
American Career College - City , + State
GPA: with top honors. with top honors. South Carolina license, property and casualty 2011
Accomplishments
  • Non resident licenses Charleston, SC Affiliations North Carolina Department of Insurance North Carolina Chamber of Commerce Association of Agents in North Carolina South Carolina Department of Insurance So we need to fix the way the name is laid out We need to refine the verbiage.
  • Set all words to past tense.
  • cant use currently you aren't doing it now) Bullet information Keep info direct and forget words that embellish or leave to interpretation.
Skills
accounts payable, credit, client, clients, client relations, customer relations, customer service, databases, documentation, special events, Financing, financial, funds, government, Information Technology, Insurance, inventory, Director, managing, Merchandising, office, payroll, personnel, policies, quality, sales, Scheduling, staff development, staff training, troubleshoot, website, websites
",FINANCE +97169343," STAFFING MANAGER Professional Summary s well to change and possesses extensive expert knowledge of human resources employment process within a variety of industries. [Job Title] focused on improving productivity, increasing efficiency and enhancing quality. Consistently exceeds goals for staffing and retention. Human Resources Recruiter accomplished in sourcing, screening, qualifying and closing candidates, as well as coordinating interviews and follow up. Skills Good judgment Human resources policies Job fairs planning Workforce planning Pre-screening candidates Time management Sales techniques Safety training Pre-screening candidates Employment laws and practices Work History 06/2014 to Current Staffing Manager Company Name – City , State Top performer in top quartile of expectations; Recognized for setting branch record for placements hours in first quarter; Recruited high number of new companies and candidates Recaptured previous companies business Expanded existing client relationship to generate additional job orders Recruiting and Placement Source, screen and interview qualified candidate pool based on job specifications and customer needs and preferences Present and assist client with selection candidate process to fulfill job orders ensuring qualified, capable and motivated candidates fulfill client expectations Maintain on-going contact with client companies and temporary professionals currently on assignment to ensure both receive exceptional customer service Resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction Develop pool of available temporary administrative professional workers to quickly fill job orders and short term assignments Candidate Recruitment and Retention: develop pool of available temporary administrative professional workers to quickly fill job orders and short term assignments Business Development Develop and grow your own client base by marketing our services for temporary and/or temporary-to- full-time staffing solutions Market to clients via telephone as well as conduct in-person meetings with key managers to senior-level executives Market to clients via telephone as well as conduct in-person meetings with key managers to senior-level executives Build on existing client relationships to generate additional business opportunities; Participate in and market services at networking events to increase organizational presence in the local business community. Developed and facilitated job recruitment fairs. Promptly corresponded with all applicants and coordinated and conducted interviews. Led the creation of recruiting plans for all open positions. Developed salary proposals for new recruits. Made salary adjustments and managed contract renewals and promotions. Developed and facilitated job recruitment fairs. Addressed all employee harassment allegations, work complaints and other concerns. 02/2013 to Current Healthcare Recruiter Company Name – City , State Established relationships with clients and developed recruiting strategies to find the right talent. On board HR compliance training. Developed candidate pool and engagement. Led the recruitment process, including initial assessments, interviews and offers. Counsel the candidate on company benefits, salary and company environment. Provided recruitment guidance to clients including hiring managers and HR Professionals Participated in Webinars and Conferences regarding Employee Referral Programs and Recruiting Worked with outside recruiters in partnering up and doing 50/50 split arrangements. Created and completed personnel action forms for all hires, terminations, title changes and terminations. Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables. 12/2011 to 08/2013 Marketing Director Company Name – City , State Developed and executed marketing plans for our orthopedic specialty group and implementing them with hospitals, nursing homes, outpatient care centers and other medical facilities Responsible for recruiting and developing key talent including clinical staff positions, improving internal processes and ongoing customer relations and services. Maintained knowledge of new and existing surgical techniques and medical devices Contact on regular basis referring physicians and prospective physicians, clinics and hospitals. Established and maintained interactive relationships with managed care teams and office staff. Doubled our patient census and revenue within the first 6 months of start date. Designed office brochures, TV commercial, posting/editing content on social media and identifying special practices so that our physicians can increase marketing value for our healthcare facility. Responsible for providing information and insights regarding customers, markets and marketing effectiveness. Created and submitted complete weekly marketing reports, census, market information, competitive activity, promotional marketing and ideas. Participated in Health Fairs and local events to market our Facility. Created and maintained the organizational brand, and devising brand strategies. Created and completed personnel action forms for all hires, terminations, title changes and terminations. 01/2010 to 01/2011 Patient Care Services Representative Company Name – City , State Partnered with local organizations and universities for engagement and interest in jobs offered in their community. Converted employee status from temporary to permanent. Screened all applicants based on their qualifications and background. Facilitated all new employee orientations to foster a positive team attitude. Pre-screened all resumes prior to sending them to corporate hiring managers for consideration. Networked with industry contacts, association memberships and associates. Posted positions through approved recruitment channels. Developed salary proposals for new recruits. Made salary adjustments and managed contract renewals and promotions. Led the creation of recruiting plans for all open positions. Promptly corresponded with all applicants and coordinated and conducted interviews. Organized new employee orientation schedules for all new hires. Developed and facilitated job recruitment fairs. Addressed all employee harassment allegations, work complaints and other concerns. 01/2007 to 01/2009 Patient Care Services Representative Company Name – City , State Addressed all employee harassment allegations, work complaints and other concerns. Conducted exit interviews and verified that employment termination paperwork was completed. Supported management in developing and implementing personnel policies and procedures. Hired employees and initiated the new hire paperwork process. Explained all of the human resources policies, procedures, laws, standards and regulations to each employee. Tracked key dates and deadlines and maintained specific personnel lists. Organized new employee orientation schedules for all new hires. Promptly corresponded with all applicants and coordinated and conducted interviews. Coordinated meetings, developed meeting content and presented all human resources law updates. Led the creation of recruiting plans for all open positions. 01/2006 to 01/2007 Surgery Coder Company Name – City , State Tracked key dates and deadlines and maintained specific personnel lists. Coordinated meetings, developed meeting content and presented all human resources law updates. Promptly corresponded with all applicants and coordinated and conducted interviews. Posted positions through approved recruitment channels. Made salary adjustments and managed contract renewals and promotions. Pre-screened all resumes prior to sending them to corporate hiring managers for consideration. Facilitated all new employee orientations to foster a positive team attitude. 01/2004 to 01/2006 Administrative Assistant Company Name – City , State Promptly corresponded with all applicants and coordinated and conducted interviews. Led the creation of recruiting plans for all open positions. Developed salary proposals for new recruits. Made salary adjustments and managed contract renewals and promotions. Posted positions through approved recruitment channels. Pre-screened all resumes prior to sending them to corporate hiring managers for consideration. Facilitated all new employee orientations to foster a positive team attitude. Screened all applicants based on their qualifications and background. Supported the annual [Program Name] program by preparing worksheets, communication materials and coordinating meetings. Converted employee status from temporary to permanent. Researched and prepared a new termination of employment policy. Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables. Specifically assigned to the [Department Name] department for the recruitment of up to [Number] requisitions. 01/2003 to 01/2004 Medical Insurance SpecialistPain Control Associate Company Name – City , State Conducted exit interviews and verified that employment termination paperwork was completed. Supported management in developing and implementing personnel policies and procedures. Hired employees and initiated the new hire paperwork process. Explained all of the human resources policies, procedures, laws, standards and regulations to each employee. Developed and facilitated job recruitment fairs. Organized new employee orientation schedules for all new hires. Tracked key dates and deadlines and maintained specific personnel lists. Coordinated meetings, developed meeting content and presented all human resources law updates. Promptly corresponded with all applicants and coordinated and conducted interviews. Led the creation of recruiting plans for all open positions. Made salary adjustments and managed contract renewals and promotions. Developed salary proposals for new recruits. 01/1999 to 01/2003 Medical Insurance Account Representative Company Name – City , State Coordinated meetings, developed meeting content and presented all human resources law updates. Promptly corresponded with all applicants and coordinated and conducted interviews. Led the creation of recruiting plans for all open positions. Developed salary proposals for new recruits. Made salary adjustments and managed contract renewals and promotions. Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables. Specifically assigned to the [Department Name] department for the recruitment of up to [Number] requisitions. Created and completed personnel action forms for all hires, terminations, title changes and terminations. Handled all immigration-related issues for each business unit. Education 1 1998 Diploma : Sharyland High School - City Coursework in English, Communications and Journalism 1 2000 S Diploma : South Texas Vocational College - City , State 1 2002 South Texas College McAllen, Texas LVN - UTPA 2002-2004 Edinburg, Texas 41 College Hours +New Start CNA School 2011-2011 McAllen, Texas CNA-Texas Certified Skills administrative, benefits, brochures, Business Development, CNA, competitive, Conferences, content, client, clients, customer relations, customer satisfaction, customer service, editing, hiring, HR, marketing plans, marketing, Market, meetings, office, networking, nursing, organizational, processes, Recruiting, Recruitment, staffing, telephone, TV ","
STAFFING MANAGER
Professional Summary
s well to change and possesses extensive expert knowledge of human resources employment process within a variety of industries. [Job Title] focused on improving productivity, increasing efficiency and enhancing quality. Consistently exceeds goals for staffing and retention. Human Resources Recruiter accomplished in sourcing, screening, qualifying and closing candidates, as well as coordinating interviews and follow up.
Skills
  • Good judgment
  • Human resources policies
  • Job fairs planning
  • Workforce planning
  • Pre-screening candidates
  • Time management
  • Sales techniques
  • Safety training
  • Pre-screening candidates
  • Employment laws and practices
Work History
06/2014 to Current
Staffing Manager Company Name – City , State
  • Top performer in top quartile of expectations; Recognized for setting branch record for placements hours in first quarter; Recruited high number of new companies and candidates Recaptured previous companies business Expanded existing client relationship to generate additional job orders Recruiting and Placement Source, screen and interview qualified candidate pool based on job specifications and customer needs and preferences Present and assist client with selection candidate process to fulfill job orders ensuring qualified, capable and motivated candidates fulfill client expectations Maintain on-going contact with client companies and temporary professionals currently on assignment to ensure both receive exceptional customer service Resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction Develop pool of available temporary administrative professional workers to quickly fill job orders and short term assignments Candidate Recruitment and Retention: develop pool of available temporary administrative professional workers to quickly fill job orders and short term assignments Business Development Develop and grow your own client base by marketing our services for temporary and/or temporary-to- full-time staffing solutions Market to clients via telephone as well as conduct in-person meetings with key managers to senior-level executives Market to clients via telephone as well as conduct in-person meetings with key managers to senior-level executives Build on existing client relationships to generate additional business opportunities; Participate in and market services at networking events to increase organizational presence in the local business community.
  • Developed and facilitated job recruitment fairs.
  • Promptly corresponded with all applicants and coordinated and conducted interviews.
  • Led the creation of recruiting plans for all open positions.
  • Developed salary proposals for new recruits.
  • Made salary adjustments and managed contract renewals and promotions.
  • Developed and facilitated job recruitment fairs.
  • Addressed all employee harassment allegations, work complaints and other concerns.
02/2013 to Current
Healthcare Recruiter Company Name – City , State
  • Established relationships with clients and developed recruiting strategies to find the right talent.
  • On board HR compliance training.
  • Developed candidate pool and engagement.
  • Led the recruitment process, including initial assessments, interviews and offers.
  • Counsel the candidate on company benefits, salary and company environment.
  • Provided recruitment guidance to clients including hiring managers and HR Professionals Participated in Webinars and Conferences regarding Employee Referral Programs and Recruiting Worked with outside recruiters in partnering up and doing 50/50 split arrangements.
  • Created and completed personnel action forms for all hires, terminations, title changes and terminations.
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
12/2011 to 08/2013
Marketing Director Company Name – City , State
  • Developed and executed marketing plans for our orthopedic specialty group and implementing them with hospitals, nursing homes, outpatient care centers and other medical facilities Responsible for recruiting and developing key talent including clinical staff positions, improving internal processes and ongoing customer relations and services.
  • Maintained knowledge of new and existing surgical techniques and medical devices Contact on regular basis referring physicians and prospective physicians, clinics and hospitals.
  • Established and maintained interactive relationships with managed care teams and office staff.
  • Doubled our patient census and revenue within the first 6 months of start date.
  • Designed office brochures, TV commercial, posting/editing content on social media and identifying special practices so that our physicians can increase marketing value for our healthcare facility.
  • Responsible for providing information and insights regarding customers, markets and marketing effectiveness.
  • Created and submitted complete weekly marketing reports, census, market information, competitive activity, promotional marketing and ideas.
  • Participated in Health Fairs and local events to market our Facility.
  • Created and maintained the organizational brand, and devising brand strategies.
  • Created and completed personnel action forms for all hires, terminations, title changes and terminations.
01/2010 to 01/2011
Patient Care Services Representative Company Name – City , State
  • Partnered with local organizations and universities for engagement and interest in jobs offered in their community.
  • Converted employee status from temporary to permanent.
  • Screened all applicants based on their qualifications and background.
  • Facilitated all new employee orientations to foster a positive team attitude.
  • Pre-screened all resumes prior to sending them to corporate hiring managers for consideration.
  • Networked with industry contacts, association memberships and associates.
  • Posted positions through approved recruitment channels.
  • Developed salary proposals for new recruits.
  • Made salary adjustments and managed contract renewals and promotions.
  • Led the creation of recruiting plans for all open positions.
  • Promptly corresponded with all applicants and coordinated and conducted interviews.
  • Organized new employee orientation schedules for all new hires.
  • Developed and facilitated job recruitment fairs.
  • Addressed all employee harassment allegations, work complaints and other concerns.
01/2007 to 01/2009
Patient Care Services Representative Company Name – City , State
  • Addressed all employee harassment allegations, work complaints and other concerns.
  • Conducted exit interviews and verified that employment termination paperwork was completed.
  • Supported management in developing and implementing personnel policies and procedures.
  • Hired employees and initiated the new hire paperwork process.
  • Explained all of the human resources policies, procedures, laws, standards and regulations to each employee.
  • Tracked key dates and deadlines and maintained specific personnel lists.
  • Organized new employee orientation schedules for all new hires.
  • Promptly corresponded with all applicants and coordinated and conducted interviews.
  • Coordinated meetings, developed meeting content and presented all human resources law updates.
  • Led the creation of recruiting plans for all open positions.
01/2006 to 01/2007
Surgery Coder Company Name – City , State
  • Tracked key dates and deadlines and maintained specific personnel lists.
  • Coordinated meetings, developed meeting content and presented all human resources law updates.
  • Promptly corresponded with all applicants and coordinated and conducted interviews.
  • Posted positions through approved recruitment channels.
  • Made salary adjustments and managed contract renewals and promotions.
  • Pre-screened all resumes prior to sending them to corporate hiring managers for consideration.
  • Facilitated all new employee orientations to foster a positive team attitude.
01/2004 to 01/2006
Administrative Assistant Company Name – City , State
  • Promptly corresponded with all applicants and coordinated and conducted interviews.
  • Led the creation of recruiting plans for all open positions.
  • Developed salary proposals for new recruits.
  • Made salary adjustments and managed contract renewals and promotions.
  • Posted positions through approved recruitment channels.
  • Pre-screened all resumes prior to sending them to corporate hiring managers for consideration.
  • Facilitated all new employee orientations to foster a positive team attitude.
  • Screened all applicants based on their qualifications and background.
  • Supported the annual [Program Name] program by preparing worksheets, communication materials and coordinating meetings.
  • Converted employee status from temporary to permanent.
  • Researched and prepared a new termination of employment policy.
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
  • Specifically assigned to the [Department Name] department for the recruitment of up to [Number] requisitions.
01/2003 to 01/2004
Medical Insurance SpecialistPain Control Associate Company Name – City , State
  • Conducted exit interviews and verified that employment termination paperwork was completed.
  • Supported management in developing and implementing personnel policies and procedures.
  • Hired employees and initiated the new hire paperwork process.
  • Explained all of the human resources policies, procedures, laws, standards and regulations to each employee.
  • Developed and facilitated job recruitment fairs.
  • Organized new employee orientation schedules for all new hires.
  • Tracked key dates and deadlines and maintained specific personnel lists.
  • Coordinated meetings, developed meeting content and presented all human resources law updates.
  • Promptly corresponded with all applicants and coordinated and conducted interviews.
  • Led the creation of recruiting plans for all open positions.
  • Made salary adjustments and managed contract renewals and promotions.
  • Developed salary proposals for new recruits.
01/1999 to 01/2003
Medical Insurance Account Representative Company Name – City , State
  • Coordinated meetings, developed meeting content and presented all human resources law updates.
  • Promptly corresponded with all applicants and coordinated and conducted interviews.
  • Led the creation of recruiting plans for all open positions.
  • Developed salary proposals for new recruits.
  • Made salary adjustments and managed contract renewals and promotions.
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
  • Specifically assigned to the [Department Name] department for the recruitment of up to [Number] requisitions.
  • Created and completed personnel action forms for all hires, terminations, title changes and terminations.
  • Handled all immigration-related issues for each business unit.
Education
1 1998
Diploma :
Sharyland High School - City
  • Coursework in English, Communications and Journalism
1 2000
S Diploma :
South Texas Vocational College - City , State
1 2002

South Texas College McAllen, Texas LVN -
UTPA 2002-2004 Edinburg, Texas 41 College Hours +New Start CNA School 2011-2011 McAllen, Texas CNA-Texas Certified
Skills
administrative, benefits, brochures, Business Development, CNA, competitive, Conferences, content, client, clients, customer relations, customer satisfaction, customer service, editing, hiring, HR, marketing plans, marketing, Market, meetings, office, networking, nursing, organizational, processes, Recruiting, Recruitment, staffing, telephone, TV
",HEALTHCARE +16356151," OCCUPATIONAL HEALTH NURSE COORDINATOR Professional Summary Dedicated RN with over 20 years experience in nursing seeking career transition into a new clinical setting. Able to offer a solid foundation in occupational health, office management, triage, endoscopy, homecare, primary patient care and current healthcare advancements. Highly motivated, dedicated, flexible and compassionate with proven expertise in communication, organization and documentation skills. Valuable interpersonal skills, forging relationships and collaborating with interdisciplinary teams to develop outstanding care/support and to facilitate a friendly and caring environment. Dependable, responsible and autonomous; able to work independently or within a group. Core Qualifications Skill Name Home  Patient Management Patient Assessment  Homecare/Hospice Care  Communication & Documentation Healthcare Education  JCAHO Standards / Compliance Relations Homecare Skills/Oasis  Quality Assurance / Quality Control Records Maintenance  Good Last Used/Experience  Expert Currently used/22 years Expert Currently used/ 22 years   Expert Currently used/22 years Expert Currently used/19 years  Expert Currently used/22 years  Expert Currently used/19 years  Expert Currently used/22 years Expert Currently used/22 years Experience OCCUPATIONAL HEALTH NURSE COORDINATOR September 2011 to May 2012 Company Name － City , State To provide comprehensive occupational and environmental health services including but not limited to occupational medicine, industrial hygiene, industrial safety and administrative tasks. Assessment of all injuries or illness, first aid, CPR, and emergency treatment to all employees and guests. Educate about basic health care, prevent heath issues, monitor the health condition of the employees, dispense medication(s); train and support other staff members and manage the health risks within the facility. Referral of employees to the appropriate medical services or arrangements for physician requested treatments. Develop and implement ""Wellness program"" activities. Highlights of Contributions: Respond to all medical emergencies immediately * Provide Cardiovascular Pulmonary Resuscitation/Automated External Defibrillator and first aid; annual training to support staff in AED and periodic device monitoring * Submit and track Medical Incident Reports within five days of occurrence and follow-up * Provide and disperse over-the-counter drugs in accordance with Standard Operating Procedures (SOP) or Standing Orders * Provide and perform physicals and medical examinations including job specific testing * Administer vision, respiratory and hearing screening. * Maintain mother's nursing rooms * Administer Influenza vaccine program and allergy injections per physician orders * Administer vaccines for business related travel * Host and coordinate blood drives, ""Wellness programs"" and other education programs; maintain and provide educational materials * Maintain Ergonomics, Wellness, and Blood Borne Exposure Control Programs * Monitor and order clinic and office supplies * Host health related seminars * Coordinate annually written policies, SOPs and Standing Orders * Maintain employee records Physician Liaison/Nurse Triage/GI Nurse December 2000 to October 2011 Company Name － City , State AmSurg Corp., Washington, DC Physician Liaison/Nurse Triage: Assisted the physicians in all aspects of patient care. Assessed and prioritized each incoming patient telephone call and advise them in basic treatment or recommend seeking immediate care in a local hospital, ER, or assisted them with scheduling an office visit. Additional responsibilities included, but not limited to: diagnostic test results via email and phone, prescription refills, medication and diagnostic pre-certifications, scheduling, completing medical forms and various office duties as required. Highlights of Contributions: * Acted as an extension of the health care team to meet the patient's needs. * Received & processed telephone calls from patients requiring medical advice or general information. * Assessed the patient's problem utilizing established protocols while interacting with the physician and/or additional healthcare resources. Made appropriate recommendations to include advice, appointments per protocol, or direction from physician. * Documented calls received, in the patients chart. * Performed follow-up call to ensure adequate medical service was provided and received. * Acted as an extension of the health care team to meet the patient's needs. * Assisted patients in an empathetic, efficient manner to determine best course of action to resolve the presenting issue. * Met regional standards set by the physicians and office management to achieve optimal patient satisfaction such as phone and email access. Was receptive to constructive feedback by supervisors and/or patients to better improve service. * Contributed to the development of protocols, procedures, patient education, & training * Demonstrated the ability to make quick decisions, based on sound base of critical thinking, skills, knowledge and guidelines. * Interacted and communicated effectively with a variety of levels of staff to provide and improve customer service to patients and their families. * Other related duties performed: scheduled office and diagnostic appointments; reviewed prescription refill requests; communicated laboratory and pathology results via email and voice messages; obtained and completed pre-authorizations for medications and diagnostic tests; completed medical forms (i.e. patient, state, insurance, etc.) and directed patient care and teaching. GI (Endoscopy) Nurse: Assessed, planned, implemented, supervised and evaluated direct and indirect nursing care for patients in the endoscopy setting. Established a patent IV prior to the procedure and phlebotomy as needed. Assisted the physicians with administering conscious sedation during endoscopy procedures. Highlights of Contributions: Maintained a comprehensive multidisciplinary approach to patient care, working closely with the entire GI surgery team. Assisted the physician performing the procedure with manipulation of the colon, removal of any polyps and tissue biopsies; retrieved and submitted all specimens to the laboratory to determine the pathology. Assisted with care of the specialized equipment in the endoscopy suite, including equipment management and cleaning. Followed-up with telephone communication after the endoscopy procedure; notified the physician of any adverse effects and document accordingly. Home Healthcare Nurse May 1990 to July 2000 Company Name － City , State Performed a comprehensive range of clinical functions in the home setting within the community. Assessed patients' developmental stages and conditions, administered medications, maintained patient charts/care plans and responded to medical emergencies. Coordinated all aspects of the patient's home care, interacting with other disciplines and agencies, as needed, while providing professional care to the patient as indicated by agency policies, State and Federal laws and regulations. Performed the initial admission visit to the patient in the home to determine the patient's eligibility for home care services and develop the plan of care to be followed. Completed all paperwork necessary for agency policies and federal/state laws. Follow-up visits in the home per patient need and insurance approval. Highlights of Contributions: Excellent observation, clinical skills, good clinical judgment, and outstanding oral and written communication skills. Flexible and cooperative in fulfilling the role obligation which in Self-directed with the ability to work independently with little supervision while utilizing excellent nursing skills. Nursing Education Bachelor of Arts : NURSING Gannon University － City , State , US Lambda Sigma Society, GPA: 3.85, NxStage/US Renal Care: Home Dialysis education & training, BCLS, CPR, Trauma Certification Professional Affiliations SGNA Accomplishments Highly motivated, dedicated, flexible and compassionate with proven expertise in communication, organization and documentation skills. Valuable interpersonal skills, forging relationships and collaborating with interdisciplinary teams to develop outstanding care and support and to facilitate a friendly and caring environment Excellent observation, clinical skills, good clinical judgment, and outstanding oral and written communication skills Excelled in early nursing career as RN/nurse team leader in Home Health Care (2/1992 to 5/2000) and hospital staff nurse on Med-Surg/Neuro Floor (5/1990 to 2/1992), with commendations for quality of total patient care from community/teaching hospital employers. Elected for nurse of the year in 1992 Known as a loyal team player with an unwavering commitment to providing quality care and preventive medicine advocacy. Available for full-time employment, preferably day shift Skills Healthcare, Training, Access, Customer Service, Laboratory, Liaison, Office Management, Patent Education,  Phlebotomy,  Scheduling, Teaching, Telephone, Voice, Self-directed, Cpr, Administrative Tasks, Arrangements, Cardiovascular, Employee Records, Environmental Health, Ergonomics, Industrial Hygiene, Industrial Safety, Office Supplies, Sop, Sops, Testing, Community Relations, Documentation, Forging, Maintenance, Oasis, Quality Assurance, Quality Control, Rn, Rn License, Rn/, Team Player, Wound Care, Cpr Certification, Cpr Certified, Dialysis, Registered Nurse ","
OCCUPATIONAL HEALTH NURSE COORDINATOR
Professional Summary
Dedicated RN with over 20 years experience in nursing seeking career transition into a new clinical setting. Able to offer a solid foundation in occupational health, office management, triage, endoscopy, homecare, primary patient care and current healthcare advancements. Highly motivated, dedicated, flexible and compassionate with proven expertise in communication, organization and documentation skills. Valuable interpersonal skills, forging relationships and collaborating with interdisciplinary teams to develop outstanding care/support and to facilitate a friendly and caring environment. Dependable, responsible and autonomous; able to work independently or within a group.
Core Qualifications
  • Skill Name Home
  •  Patient Management
  • Patient Assessment 
  • Homecare/Hospice Care 
  • Communication & Documentation
  • Healthcare Education 
  • JCAHO Standards / Compliance
  • Relations
  • Homecare Skills/Oasis 
  • Quality Assurance / Quality Control
  • Records Maintenance 
  • Good Last Used/Experience 
  • Expert Currently used/22 years
  • Expert Currently used/ 22 years 
  •  Expert Currently used/22 years
  • Expert Currently used/19 years
  •  Expert Currently used/22 years
  •  Expert Currently used/19 years
  •  Expert Currently used/22 years
  • Expert Currently used/22 years
Experience
OCCUPATIONAL HEALTH NURSE COORDINATOR
September 2011 to May 2012 Company Name － City , State To provide comprehensive occupational and environmental health services including but not limited to occupational medicine, industrial hygiene, industrial safety and administrative tasks. Assessment of all injuries or illness, first aid, CPR, and emergency treatment to all employees and guests. Educate about basic health care, prevent heath issues, monitor the health condition of the employees, dispense medication(s); train and support other staff members and manage the health risks within the facility. Referral of employees to the appropriate medical services or arrangements for physician requested treatments. Develop and implement ""Wellness program"" activities. Highlights of Contributions: Respond to all medical emergencies immediately * Provide Cardiovascular Pulmonary Resuscitation/Automated External Defibrillator and first aid; annual training to support staff in AED and periodic device monitoring * Submit and track Medical Incident Reports within five days of occurrence and follow-up * Provide and disperse over-the-counter drugs in accordance with Standard Operating Procedures (SOP) or Standing Orders * Provide and perform physicals and medical examinations including job specific testing * Administer vision, respiratory and hearing screening. * Maintain mother's nursing rooms * Administer Influenza vaccine program and allergy injections per physician orders * Administer vaccines for business related travel * Host and coordinate blood drives, ""Wellness programs"" and other education programs; maintain and provide educational materials * Maintain Ergonomics, Wellness, and Blood Borne Exposure Control Programs * Monitor and order clinic and office supplies * Host health related seminars * Coordinate annually written policies, SOPs and Standing Orders * Maintain employee records
Physician Liaison/Nurse Triage/GI Nurse
December 2000 to October 2011 Company Name － City , State
  • AmSurg Corp., Washington, DC Physician Liaison/Nurse Triage: Assisted the physicians in all aspects of patient care. Assessed and prioritized each incoming patient telephone call and advise them in basic treatment or recommend seeking immediate care in a local hospital, ER, or assisted them with scheduling an office visit. Additional responsibilities included, but not limited to: diagnostic test results via email and phone, prescription refills, medication and diagnostic pre-certifications, scheduling, completing medical forms and various office duties as required. Highlights of Contributions: * Acted as an extension of the health care team to meet the patient's needs. * Received & processed telephone calls from patients requiring medical advice or general information. * Assessed the patient's problem utilizing established protocols while interacting with the physician and/or additional healthcare resources. Made appropriate recommendations to include advice, appointments per protocol, or direction from physician. * Documented calls received, in the patients chart. * Performed follow-up call to ensure adequate medical service was provided and received. * Acted as an extension of the health care team to meet the patient's needs. * Assisted patients in an empathetic, efficient manner to determine best course of action to resolve the presenting issue. * Met regional standards set by the physicians and office management to achieve optimal patient satisfaction such as phone and email access. Was receptive to constructive feedback by supervisors and/or patients to better improve service. * Contributed to the development of protocols, procedures, patient education, & training * Demonstrated the ability to make quick decisions, based on sound base of critical thinking, skills, knowledge and guidelines. * Interacted and communicated effectively with a variety of levels of staff to provide and improve customer service to patients and their families. * Other related duties performed: scheduled office and diagnostic appointments; reviewed prescription refill requests; communicated laboratory and pathology results via email and voice messages; obtained and completed pre-authorizations for medications and diagnostic tests; completed medical forms (i.e. patient, state, insurance, etc.) and directed patient care and teaching. GI (Endoscopy) Nurse: Assessed, planned, implemented, supervised and evaluated direct and indirect nursing care for patients in the endoscopy setting. Established a patent IV prior to the procedure and phlebotomy as needed. Assisted the physicians with administering conscious sedation during endoscopy procedures. Highlights of Contributions:
  • Maintained a comprehensive multidisciplinary approach to patient care, working closely with the entire GI surgery team.
  • Assisted the physician performing the procedure with manipulation of the colon, removal of any polyps and tissue biopsies; retrieved and submitted all specimens to the laboratory to determine the pathology.
  • Assisted with care of the specialized equipment in the endoscopy suite, including equipment management and cleaning.
  • Followed-up with telephone communication after the endoscopy procedure; notified the physician of any adverse effects and document accordingly.
Home Healthcare Nurse
May 1990 to July 2000 Company Name － City , State
  • Performed a comprehensive range of clinical functions in the home setting within the community. Assessed patients' developmental stages and conditions, administered medications, maintained patient charts/care plans and responded to medical emergencies. Coordinated all aspects of the patient's home care, interacting with other disciplines and agencies, as needed, while providing professional care to the patient as indicated by agency policies, State and Federal laws and regulations. Performed the initial admission visit to the patient in the home to determine the patient's eligibility for home care services and develop the plan of care to be followed. Completed all paperwork necessary for agency policies and federal/state laws. Follow-up visits in the home per patient need and insurance approval. Highlights of Contributions:
  • Excellent observation, clinical skills, good clinical judgment, and outstanding oral and written communication skills.
  • Flexible and cooperative in fulfilling the role obligation which in Self-directed with the ability to work independently with little supervision while utilizing excellent nursing skills.
  • Nursing
Education
Bachelor of Arts : NURSING Gannon University － City , State , US Lambda Sigma Society, GPA: 3.85, NxStage/US Renal Care: Home Dialysis education & training, BCLS, CPR, Trauma Certification
Professional Affiliations
SGNA
Accomplishments
  • Highly motivated, dedicated, flexible and compassionate with proven expertise in communication, organization and documentation skills. Valuable interpersonal skills, forging relationships and collaborating with interdisciplinary teams to develop outstanding care and support and to facilitate a friendly and caring environment
  • Excellent observation, clinical skills, good clinical judgment, and outstanding oral and written communication skills
  • Excelled in early nursing career as RN/nurse team leader in Home Health Care (2/1992 to 5/2000) and hospital staff nurse on Med-Surg/Neuro Floor (5/1990 to 2/1992), with commendations for quality of total patient care from community/teaching hospital employers. Elected for nurse of the year in 1992
  • Known as a loyal team player with an unwavering commitment to providing quality care and preventive medicine advocacy. Available for full-time employment, preferably day shift
Skills
Healthcare, Training, Access, Customer Service, Laboratory, Liaison, Office Management, Patent Education,  Phlebotomy,  Scheduling, Teaching, Telephone, Voice, Self-directed, Cpr, Administrative Tasks, Arrangements, Cardiovascular, Employee Records, Environmental Health, Ergonomics, Industrial Hygiene, Industrial Safety, Office Supplies, Sop, Sops, Testing, Community Relations, Documentation, Forging, Maintenance, Oasis, Quality Assurance, Quality Control, Rn, Rn License, Rn/, Team Player, Wound Care, Cpr Certification, Cpr Certified, Dialysis, Registered Nurse
",HEALTHCARE +31242382," CONSUMER SERVICES ADVOCATE Career Overview Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Strong organizational skills Seasoned in conflict resolution Active listening skills Energetic work attitude Telephone inquiries specialist Customer service expert Adaptive team player Visual merchandising proficiency Fashion knowledge Opening/closing procedures Telecommunication skills Invoice processing Accomplishments Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Database Maintenance   Assisted in the managing of the company database and verified, edited and modified members' information. Product Sales   Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages. Computed Data Reports   Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Work Experience Consumer Services Advocate June 2014 to January 2015 Company Name － City , State Answered the phones, sent emails, placed orders, spoke with customers, went through troubleshooting tips, and trained new hires. Helped the company grow into a multi branded company. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Guaranteed positive customer experiences and resolved all customer complaints. Account Manager January 2014 to June 2014 Company Name － City , State Answered the phones, made payments, spoke with customers, and contacted mortgage and insurance companies. Assisted my agent in surpassing his sales goal for the month by $30,000. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Guaranteed positive customer experiences and resolved all customer complaints. Developed new customer prospects or referrals. Executed outbound calls to existing customer base resulting in an increase in sales. Generated leads for new sales through telephone and email contact with customers. Customer Service Representative April 2013 to December 2013 Company Name － City , State I answered phones, scheduled appointments, went through troubleshooting tips, and communicated with warranty companies and insurance providers. Communicated all merchandise needs or issues to appropriate supervisors. Accurately logged all daily shipping and receiving orders. Guaranteed positive customer experiences and resolved all customer complaints. Assisted customers with store and product complaints. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Worked under strict deadlines and responded to service requests and emergency call-outs. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Managed quality communication, customer support and product representation for each client. Shipping and Receiving August 2012 to April 2013 Company Name － City , State Answered the phone, shipped out and received all packages and car parts, and worked the front counter. Worked under strict deadlines and responded to service requests and emergency call-outs. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Successfully interacted with customers and retail buyers to expedite orders. Assisted customers with store and product complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Assisted customers in finding out-of-stock items. Developed new customer prospects or referrals. Communicated all merchandise needs or issues to appropriate supervisors. Accurately logged all daily shipping and receiving orders. Stocked and rotated inventory regularly. Hostess and Server June 2011 to August 2012 Company Name － City , State Greeted customers and showed them to their seats Placed orders for customers and served their food accurately and in a timely manner. Assisted customers with store and product complaints. Worked as a team member performing cashier duties, product assistance and cleaning. Prevented store losses using awareness, attention to detail and integrity. Guaranteed positive customer experiences and resolved all customer complaints. Replenished merchandise shelves with items from the stockroom. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Seaman Recruit May 2010 to June 2011 Company Name － City , State Fulfilled the responsibilities of a Seaman Recruit in US Navy basic training program. Selected to lay watch over entire division. Selected as Guidon for my division. Educational Background Associate of Science : Computer Science Southern University － City , State Continuing education in Computer Science High School Diploma : Dance Alabama State University － City , State Continuing education in Dance and Computer Science Student body government representative High School Diploma : Dance , 2008 Alabama School of Fine Arts － City , State Student body government representative 3.7 GPA Skills Cash handling Shipping and receiving Careful and active listener Multi-tasking Professional and friendly ","
CONSUMER SERVICES ADVOCATE
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths
  • Strong organizational skills
  • Seasoned in conflict resolution
  • Active listening skills
  • Energetic work attitude
  • Telephone inquiries specialist
  • Customer service expert
  • Adaptive team player
  • Visual merchandising proficiency
  • Fashion knowledge
  • Opening/closing procedures
  • Telecommunication skills
  • Invoice processing
Accomplishments

Customer Service  

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface  

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance  

  • Assisted in the managing of the company database and verified, edited and modified members' information.

Product Sales  

  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Computed Data Reports  

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Work Experience
Consumer Services Advocate
June 2014 to January 2015 Company Name － City , State
  • Answered the phones, sent emails, placed orders, spoke with customers, went through troubleshooting tips, and trained new hires.
  • Helped the company grow into a multi branded company.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Computed accurate sales prices for purchase transactions.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Guaranteed positive customer experiences and resolved all customer complaints.
Account Manager
January 2014 to June 2014 Company Name － City , State
  • Answered the phones, made payments, spoke with customers, and contacted mortgage and insurance companies.
  • Assisted my agent in surpassing his sales goal for the month by $30,000.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Developed new customer prospects or referrals.
  • Executed outbound calls to existing customer base resulting in an increase in sales.
  • Generated leads for new sales through telephone and email contact with customers.
Customer Service Representative
April 2013 to December 2013 Company Name － City , State
  • I answered phones, scheduled appointments, went through troubleshooting tips, and communicated with warranty companies and insurance providers.
  • Communicated all merchandise needs or issues to appropriate supervisors.
  • Accurately logged all daily shipping and receiving orders.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Assisted customers with store and product complaints.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Managed quality communication, customer support and product representation for each client.
Shipping and Receiving
August 2012 to April 2013 Company Name － City , State
  • Answered the phone, shipped out and received all packages and car parts, and worked the front counter.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Successfully interacted with customers and retail buyers to expedite orders.
  • Assisted customers with store and product complaints.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Assisted customers in finding out-of-stock items.
  • Developed new customer prospects or referrals.
  • Communicated all merchandise needs or issues to appropriate supervisors.
  • Accurately logged all daily shipping and receiving orders.
  • Stocked and rotated inventory regularly.
Hostess and Server
June 2011 to August 2012 Company Name － City , State
  • Greeted customers and showed them to their seats
  • Placed orders for customers and served their food accurately and in a timely manner.
  • Assisted customers with store and product complaints.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Replenished merchandise shelves with items from the stockroom.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Seaman Recruit
May 2010 to June 2011 Company Name － City , State
  • Fulfilled the responsibilities of a Seaman Recruit in US Navy basic training program.
  • Selected to lay watch over entire division.
  • Selected as Guidon for my division.
Educational Background
Associate of Science : Computer Science Southern University － City , State
  • Continuing education in Computer Science
High School Diploma : Dance Alabama State University － City , State
  • Continuing education in Dance and Computer Science
  • Student body government representative
High School Diploma : Dance , 2008 Alabama School of Fine Arts － City , State
  • Student body government representative
  • 3.7 GPA
Skills
  • Cash handling
  • Shipping and receiving
  • Careful and active listener
  • Multi-tasking
  • Professional and friendly
",ADVOCATE +16694152," BUSINESS DEVELOPMENT EXECUTIVE Summary Results driven sales professional with an exemplary record of developing strategic initiatives to enhance sales. Thrives on a challenge, initiates action and entrepreneurial in business approach. Able to seize opportunities and demonstrates excellent networking skills. Exudes energy and enthusiasm while consistently meeting or exceeding sales targets. Offers an excellent record of experience and accomplishments. QUALIFICATION HIGHLIGHTS Account/Territory Management Contract Negotiations Client Development/Focus Sales Analysis Strategic Planning Quota Attainment Business Development/Market Growth Team Leadership Consultative Sales and Network Solutions Experience Company Name September 2008 to Current Business Development Executive Responsible for managing the entire sales cycle with accountability to engage specialist team members; Aggressive and active in competitive accounts, knowledgeable regarding competition and industry trends; Identify, articulate, and implement products, solutions and services to customer requirements; Articulate and position full spectrum of OfficeMax products, services, and solutions to key departmental decision makers; Develop and implement business plan for client base to identify, sell, and support services and/or products in existing OfficeMax accounts; Responsible for proposing and closing engagements that will achieve total revenue growth (sale and annuity), profit, and customer satisfaction plans; Perform account maintenance and continuous new business development; Work with the in-territory BRM and other resources to accomplish install, revenue, and profit objectives; Develop plans for growth and solicit buy-in from management; Perform presentations internally and externally on existing capabilities to gain support. Company Name September 2005 to September 2008 Client Advisor Developed new business leads and increase client base through focused personal marketing efforts that include, but not limited to, direct mail, networking affiliations, and telemarketing ; Accommodated client product preference via presentation and demonstration; Kept abreast of incoming inventory, features, accessories, etc and determine the benefits to prospective clients; Conducted needs assessments of potential buyers; Ensured proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system; Maintained comprehensive knowledge of pricing and specifications of competitive vehicles to provide clients with informative comparisons; Made effective deliveries by following all sales details, inspecting every vehicle sold, introducing clients to Service Manager, and making a personalized delivery of the vehicle. Key Contributions Awarded Client Advisor of the Month 18 times; Achieved BMW of North America's highest sales award for exceeding yearly sales quotas for 2006 and 2007 Received sales incentive awards for the most on-the-spot sales and client retention. Company Name November 2001 to September 2005 Sales Representative Established relationships with key target physicians in assigned territory through office in-services, roundtable discussions, focus group meetings, speaker programs and routine office visits; Sales cycle included cold calling, appointment setting, needs analysis, and post-sale tracking; Worked effectively with team members in gaining market share from competitors; Implemented a cross-over technique to territory organization plan to maximize and build stronger relationships with physicians and consultants; Provided product presentation to target physicians to include clinical facts statistics and indications; Attended corporate training seminars to maintain strong working knowledge of product. Key Contributions Gained highest sales percentage from new product growth since March 2005 Achieved quarterly sales goal as well as maintained top 25% status throughout tenure Built key relationships to successfully gain access to physicians that were often difficult to see. Company Name April 1999 to November 2003 Document Solutions Executive Marketed photocopiers and facsimile equipment to businesses, schools, and individuals within the assigned territory; Sales cycle included cold calling, appointment setting, needs analysis, product presentation and demonstration, and post-sale tracking; Developed new client base in assigned territory - averaged over 200 cold calls weekly; Analyzed customer requirements to determine product solution. Key Contributions Achieved 100% of a $3M quota during fiscal year 2001 and 2002 Received highest sales award company-wide February 2000 Received Team Player award for second quarter 2001 Received Document Management Consultant of the Year award for 2001 and 2002. Skills Articulate, benefits, business plan, closing, cold calling, competitive, Consultant, corporate training, Client, clients, customer satisfaction, delivery, direct mail, Document Management, facsimile, features, focus, Image, inventory, Leadership, managing, marketing, market, meetings, access, office, 2000, needs analysis, networking, new business development, photocopiers, presentations, pricing, profit, speaker, Quality Assurance, Sales, Sales Training, seminars, statistics, Team Player, telemarketing Education Hampton University May 1998 Bachelor of Arts : Political Science City , State Political Science Ricoh University January 2001 Image Management Certification, Levels 1 National Sales Training Phases I, II, and III, Forest Laboratories, April 2004 +Leadership Workshop, BMW and Porsche of Arlington, October 2006 +Understanding Leasing, BMW and Porsche of Arlington, September 2007 +BMW of North America Quality Assurance Workshop, BMW and Porsche of Arlington ","
BUSINESS DEVELOPMENT EXECUTIVE
Summary
Results driven sales professional with an exemplary record of developing strategic initiatives to enhance sales. Thrives on a challenge, initiates action and entrepreneurial in business approach. Able to seize opportunities and demonstrates excellent networking skills. Exudes energy and enthusiasm while consistently meeting or exceeding sales targets. Offers an excellent record of experience and accomplishments. QUALIFICATION HIGHLIGHTS Account/Territory Management Contract Negotiations Client Development/Focus Sales Analysis Strategic Planning Quota Attainment Business Development/Market Growth Team Leadership Consultative Sales and Network Solutions
Experience
Company Name September 2008 to Current Business Development Executive
  • Responsible for managing the entire sales cycle with accountability to engage specialist team members; Aggressive and active in competitive accounts, knowledgeable regarding competition and industry trends; Identify, articulate, and implement products, solutions and services to customer requirements; Articulate and position full spectrum of OfficeMax products, services, and solutions to key departmental decision makers; Develop and implement business plan for client base to identify, sell, and support services and/or products in existing OfficeMax accounts; Responsible for proposing and closing engagements that will achieve total revenue growth (sale and annuity), profit, and customer satisfaction plans; Perform account maintenance and continuous new business development; Work with the in-territory BRM and other resources to accomplish install, revenue, and profit objectives; Develop plans for growth and solicit buy-in from management; Perform presentations internally and externally on existing capabilities to gain support.
Company Name September 2005 to September 2008 Client Advisor
  • Developed new business leads and increase client base through focused personal marketing efforts that include, but not limited to, direct mail, networking affiliations, and telemarketing ; Accommodated client product preference via presentation and demonstration; Kept abreast of incoming inventory, features, accessories, etc and determine the benefits to prospective clients; Conducted needs assessments of potential buyers; Ensured proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system; Maintained comprehensive knowledge of pricing and specifications of competitive vehicles to provide clients with informative comparisons; Made effective deliveries by following all sales details, inspecting every vehicle sold, introducing clients to Service Manager, and making a personalized delivery of the vehicle.
  • Key Contributions Awarded Client Advisor of the Month 18 times; Achieved BMW of North America's highest sales award for exceeding yearly sales quotas for 2006 and 2007 Received sales incentive awards for the most on-the-spot sales and client retention.
Company Name November 2001 to September 2005 Sales Representative
  • Established relationships with key target physicians in assigned territory through office in-services, roundtable discussions, focus group meetings, speaker programs and routine office visits; Sales cycle included cold calling, appointment setting, needs analysis, and post-sale tracking; Worked effectively with team members in gaining market share from competitors; Implemented a cross-over technique to territory organization plan to maximize and build stronger relationships with physicians and consultants; Provided product presentation to target physicians to include clinical facts statistics and indications; Attended corporate training seminars to maintain strong working knowledge of product.
  • Key Contributions Gained highest sales percentage from new product growth since March 2005 Achieved quarterly sales goal as well as maintained top 25% status throughout tenure Built key relationships to successfully gain access to physicians that were often difficult to see.
Company Name April 1999 to November 2003 Document Solutions Executive
  • Marketed photocopiers and facsimile equipment to businesses, schools, and individuals within the assigned territory; Sales cycle included cold calling, appointment setting, needs analysis, product presentation and demonstration, and post-sale tracking; Developed new client base in assigned territory - averaged over 200 cold calls weekly; Analyzed customer requirements to determine product solution.
  • Key Contributions Achieved 100% of a $3M quota during fiscal year 2001 and 2002 Received highest sales award company-wide February 2000 Received Team Player award for second quarter 2001 Received Document Management Consultant of the Year award for 2001 and 2002.
Skills
Articulate, benefits, business plan, closing, cold calling, competitive, Consultant, corporate training, Client, clients, customer satisfaction, delivery, direct mail, Document Management, facsimile, features, focus, Image, inventory, Leadership, managing, marketing, market, meetings, access, office, 2000, needs analysis, networking, new business development, photocopiers, presentations, pricing, profit, speaker, Quality Assurance, Sales, Sales Training, seminars, statistics, Team Player, telemarketing
Education
Hampton University May 1998 Bachelor of Arts : Political Science City , State Political Science
Ricoh University January 2001 Image Management Certification, Levels 1 National Sales Training Phases I, II, and III, Forest Laboratories, April 2004 +Leadership Workshop, BMW and Porsche of Arlington, October 2006 +Understanding Leasing, BMW and Porsche of Arlington, September 2007 +BMW of North America Quality Assurance Workshop, BMW and Porsche of Arlington
",BUSINESS-DEVELOPMENT +41506705," MECHANICAL DESIGNER Professional Profile ​ Design Engineer with a proven track record of success. Offer excellence in analytical decision making and product innovation to drive business growth and collaboration.  An articulate presenter with the ability to communicate technical information in a clear and concise manner. ​ Enthusiastic and driven design engineer with diverse experience across project life cycle, including research and development, manufacturing, and project leadership.  A strong conceptual thinker with the ability to align teams to achieve strategic business objectives. ​ Technically-savvy design engineer experienced in the research, development, design and manufacturing of various product types . Qualifications including certifications in Machine Operation & Programming (CNC Laser/Punch) , expertise in Autodesk Inventor, Autocad and a working knowledge of Solidworks and comprehensive knowledge of Lean Manufacturing principles. Graduate with an  Associates Of Applied Science Degree in Computer Aided Drafting & Design  seeking a challenging opportunity in process design, development, and support. Self-motivated and committed to improving environmental, health and safety conditions while driving productivity and efficiency. Qualifications Rapid prototyping 3D modeling (Autodesk Inventor/Solidworks) Microsoft office proficient  Team player Self-motivated Communication skills Creative thinking Experience Mechanical Designer 10/2011 to 01/2017 Company Name City , State Design Ammonia Processing Control Units using Autodesk Inventor. Create working drawings for the shop floor. Check and update/advise changes to the P&ID as needed. Consult project managers on design changes.  Solve problems on shop floor. 5+ experience in CAD modeling. Assisted with design of engineering projects, including products, parts and components. Read and interpreted blueprints and created engineering drawings and sketches. Sketched outline designs and used CAD programs to create detailed design and specifications. Consulted with development engineers on new products technologies. Researched suppliers of raw materials and finished goods and collaborated with purchasing department to obtain samples for process validation and functionality. Attended cross-functional product meetings to discuss parts sourcing, lead times and production schedules. Managed continuous improvement projects in alignment with category strategies. AutoCAD Drafter and Lathe Operator 06/2010 to 10/2010 Company Name City , State Reverse engineered parts to create fabrication drawings. Kept drawings current and up to date. Manufactured parts on companies lathe.  Polish parts to insure they are free from Blemishes. Clean Parts to insure they are free of dirt and particles to be Vacuum Packed for shipping. Read and interpreted blueprints and created engineering drawings and sketches. Sketched outline designs and used CAD programs to create detailed design and specifications. NC Programmer/Administrative Assistant 07/2000 to 04/2010 Company Name City , State Programmed parts using CNC software. Opened work orders for shop floor. Printed drawings for associated work orders. Performed price quotes for outside work Ran CNC machines when needed. Laser Operator 07/1998 to 07/2000 Company Name City , State Ran all CNC programs on Trumpf Trumatic L260 Punch/Laser and L4030 laser . Maintenance upkeep on the machines in execellent working condition. Shear Operator 03/1998 to 07/1998 Company Name City , State Cut sheet metal blanks to size according to job requirements. Polisher 05/1997 to 03/1998 Company Name City , State Deburred all parts of sharp edges. Parts Sales/Commercial Sales Account Manager 02/1987 to 02/1997 Company Name City , State Opened and closed the store for business. Maintained the store safe. Kept stores parts inventory up to date and accurate. Stores commercial sales manager. Education Associates of Applied Science : Computer Drafting and Design September 2011 ITT Technical Institute City , State Computer Drafting and Design 3.88 Certificates : Trumpf Operator Course February 25, 2000 Trumpf Inc City , State Trumpf Laser Operator Course, June 18, 1999. Rotolas Training Course February 25, 2000 Aviation Maintenance in Airframe and Power Plant where I : Power Plant Delgado Community College City , State 2.83 3.17 Power Plant Certificates : SolidWorks City , State Advanced Custom Training Certification (MLC CAD SYSTEMS)  ​ Certificate : Productivity Enhancement City , State Lotus Notes Productivity Enhancement Copies of Certificates available upon request Skills Autodesk (AutoCAD Mechanical, Inventor, Etc.), Client/Server, Closing, Communication Skills, CNC, customer support, Drafting, Engineer, Instruction, Inventory, Laser, Lathe, Linux, Lotus Notes, Mapics, Materials, Mechanical, Microsoft Office, Windows Operating Systems, PDM, Personnel, Polish, Processes, Programming, Project Management, Red Hat, Revit, Sales, Shipping,  SolidWorks, Technical Management, User Training,  ","
MECHANICAL DESIGNER
Professional Profile
​ Design Engineer with a proven track record of success. Offer excellence in analytical decision making and product innovation to drive business growth and collaboration.  An articulate presenter with the ability to communicate technical information in a clear and concise manner.
​
Enthusiastic and driven design engineer with diverse experience across project life cycle, including research and development, manufacturing, and project leadership.  A strong conceptual thinker with the ability to align teams to achieve strategic business objectives.
​
Technically-savvy design engineer experienced in the research, development, design and manufacturing of various product types . Qualifications including certifications in Machine Operation & Programming (CNC Laser/Punch) , expertise in Autodesk Inventor, Autocad and a working knowledge of Solidworks and comprehensive knowledge of Lean Manufacturing principles.
Graduate with an  Associates Of Applied Science Degree in Computer Aided Drafting & Design  seeking a challenging opportunity in process design, development, and support. Self-motivated and committed to improving environmental, health and safety conditions while driving productivity and efficiency.
Qualifications
  • Rapid prototyping
  • 3D modeling (Autodesk Inventor/Solidworks)
  • Microsoft office proficient 
  • Team player
  • Self-motivated
  • Communication skills
  • Creative thinking
Experience
Mechanical Designer 10/2011 to 01/2017 Company Name City , State
  • Design Ammonia Processing Control Units using Autodesk Inventor.
  • Create working drawings for the shop floor.
  • Check and update/advise changes to the P&ID as needed.
  • Consult project managers on design changes. 
  • Solve problems on shop floor.
  • 5+ experience in CAD modeling.
  • Assisted with design of engineering projects, including products, parts and components.
  • Read and interpreted blueprints and created engineering drawings and sketches.
  • Sketched outline designs and used CAD programs to create detailed design and specifications.
  • Consulted with development engineers on new products technologies.
  • Researched suppliers of raw materials and finished goods and collaborated with purchasing department to obtain samples for process validation and functionality.
  • Attended cross-functional product meetings to discuss parts sourcing, lead times and production schedules.
  • Managed continuous improvement projects in alignment with category strategies.
AutoCAD Drafter and Lathe Operator 06/2010 to 10/2010 Company Name City , State
  • Reverse engineered parts to create fabrication drawings.
  • Kept drawings current and up to date.
  • Manufactured parts on companies lathe. 
  • Polish parts to insure they are free from Blemishes.
  • Clean Parts to insure they are free of dirt and particles to be Vacuum Packed for shipping.
  • Read and interpreted blueprints and created engineering drawings and sketches.
  • Sketched outline designs and used CAD programs to create detailed design and specifications.
NC Programmer/Administrative Assistant 07/2000 to 04/2010 Company Name City , State
  • Programmed parts using CNC software.
  • Opened work orders for shop floor.
  • Printed drawings for associated work orders.
  • Performed price quotes for outside work
  • Ran CNC machines when needed.
Laser Operator 07/1998 to 07/2000 Company Name City , State
  • Ran all CNC programs on Trumpf Trumatic L260 Punch/Laser and L4030 laser .
  • Maintenance upkeep on the machines in execellent working condition.
Shear Operator 03/1998 to 07/1998 Company Name City , State
  • Cut sheet metal blanks to size according to job requirements.
Polisher 05/1997 to 03/1998 Company Name City , State
  • Deburred all parts of sharp edges.
Parts Sales/Commercial Sales Account Manager 02/1987 to 02/1997 Company Name City , State
  • Opened and closed the store for business.
  • Maintained the store safe.
  • Kept stores parts inventory up to date and accurate.
  • Stores commercial sales manager.
Education
Associates of Applied Science : Computer Drafting and Design September 2011 ITT Technical Institute City , State Computer Drafting and Design 3.88
Certificates : Trumpf Operator Course February 25, 2000 Trumpf Inc City , State Trumpf Laser Operator Course, June 18, 1999. Rotolas Training Course February 25, 2000
Aviation Maintenance in Airframe and Power Plant where I : Power Plant Delgado Community College City , State 2.83 3.17 Power Plant
Certificates : SolidWorks City , State
Advanced Custom Training Certification (MLC CAD SYSTEMS) 
​
Certificate : Productivity Enhancement City , State Lotus Notes Productivity Enhancement
Copies of Certificates available upon request
Skills
Autodesk (AutoCAD Mechanical, Inventor, Etc.), Client/Server, Closing, Communication Skills, CNC, customer support, Drafting, Engineer, Instruction, Inventory, Laser, Lathe, Linux, Lotus Notes, Mapics, Materials, Mechanical, Microsoft Office, Windows Operating Systems, PDM, Personnel, Polish, Processes, Programming, Project Management, Red Hat, Revit, Sales, Shipping,  SolidWorks, Technical Management, User Training, 
",DESIGNER +19268120," Summary I am a kitchen manager with six years in BOH operations. Demonstrated team leadership with excellent staff management skills.I am also a Motivated chef with 5+ years experience in fast-paced restaurant kitchens. looking to work for a company were I can put my talent and skill to good use I am a hands on manager and very well respected amongst my employees or staff members nothing has very been giving to me and i work very hard to earn every title, or promotion i,ve ever held . I give 110% always focus on my goal to give my every best to all i do. and not afraid to start from the bottom as a line cook or sous chef and work my way up to the top . with a good respectable company Hard working food service professional KITCHEN MANAGER / CATERING AND EVENTS CHEF Highlights ServSafe certified High volume production capability Focused and disciplined Well-tuned palette Focus on portion and cost control Inventory management familiarity Bilingual (English/spanish Chef at sun tower hotel on Fort Lauderdale Beach Cash handling Reliable and punctual Reliable team worker Neat, clean and professional appearance Comfortable standing for long time periods Delivers exceptional customer service Commercial deep fryer and slicer operation Proven leader American cuisine expert Willing to work under pressure Excellent multi-tasker Culinary knowledge Fluent in spanish Restaurant management Ethnic foods preparation Food cost control specialist Successful kitchen staff supervisor Interviewing and training ability Non-smoker Plate presentation skills Proficiency in inventory and ordering Reliable, punctual and committed to customer service Experience Company Name City , State kitchen Manager / Catering and events chef 07/2011 to 01/2014 Apportioned and served food to facility residents, employees, or patrons. Checked the quantity and quality of received products Cleaned and prepared various foods for cooking or serving Managed kitchen operations for high grossing, fast-paced fair concession kitchen. Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Trained staff of twenty three employees for correct facility procedures, safety codes, proper recipes and plating techniques. Examined trays to ensure that they contained required items Inspected dining and serving areas to ensure cleanliness and proper setup Managed preparation and presentation of the desserts for all catered events.Oversaw 8cooks and 17 staff members as part of overall back of the house operations. oversaw the meal on wheels operation for saint luice county Company Name City , State Kitchen manager / Executive chef 01/2008 to 06/2011 Checked in deliveries and signed off on products received. Performed tableside food preparation including carving meats, boning fish and fowl and preparing flaming dishes. Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests. Effectively used items in stock to decrease waste and profit loss. Seasoned and cooked food according to recipes or personal judgment and experience Ensured first-in-first-out system with all ingredients labeled and stored properly Oversaw kitchen employee operations to ensure production levels and service standards were maintained Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests. Company Name City , State Executive chef 02/2005 to 02/2008 Delivered an exceptional dining experience with friendly, fast service. Consistently adhered to quality expectations and standards. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Regularly checked on guests' satisfaction. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Answered questions about menu selections and made recommendations when requested. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Served meals and snacks to employing families and their guests Served residents and guests during meal times with speed and efficiency Responded to resident or guest complaints regarding food or service Provided guests with menus Prepared special diet foods, salads, desserts, and other nourishments Company Name City , State Lead line cook 02/2001 to 01/2005 Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Cut and chopped food items and cooked on a grill or in fryers. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Accurately measured ingredients required for specific food items. Carefully maintained sanitation, health and safety standards in all work areas. Prepared the buffet and salad bar for dinner service. Checked in deliveries and signed off on products received. Delivered an exceptional dining experience with friendly, fast service. Accomplishments Recognized by peers and management for going above and beyond normal job functions. Successfully managed a kitchen staff of 40+ employees during high volume dinner services for more than 500 diners each night .Communicated with kitchen staff, dietitians and doctors to assure compliance with complex and frequently changing dietary needs of clients Baked, roasted, broiled, and steamed meats, fish, vegetables and other foods. Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning. Cleaned and inspected galley equipment, kitchen appliances, and work areas. Cleaned and sterilized equipment and facilities. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock. Executed daily production lists and goals. Helped with preparation, set-up, and service for catering events. Planned menus according to employers' needs and diet restrictions. Prepared food items.. Education GED : Culinary arts 1996 Lyndon B Johnson , City , State , USA graduated with my GED and my culinary certificate as a station cook Associate of Applied Science : Culinary arts 1999 Lincoln college , City , State , USA Graduated in top 5 of class Courses in Hospitality and Restaurant Management Basic Vocational Certificate: Prep Cook Nutrition courses Classes in Restaurant and Facility Operations Coursework in Food and Beverage Operations serve safe management Certifications Serve safe AA in applied science Station cook certificate Four dietary certificate Languages Bilingual Spanish/English/ 1/3 creole Skills Grill cook specialist Fry cook specialist Saucier Soups /salads specialist Inventory specialist Menu and catering planner Waste management specialist Sautee and broiler specialist Event planner Expert in preparing daily specials Scheduling Profit and lost specialist Team player Excellent customer service Training of employee ","
Summary

I am a kitchen manager with six years in BOH operations. Demonstrated team leadership with excellent staff management skills.I am also a Motivated chef with 5+ years experience in fast-paced restaurant kitchens. looking to work for a company were I can put my talent and skill to good use I am a hands on manager and very well respected amongst my employees or staff members nothing has very been giving to me and i work very hard to earn every title, or promotion i,ve ever held . I give 110% always focus on my goal to give my every best to all i do. and not afraid to start from the bottom as a line cook or sous chef and work my way up to the top . with a good respectable company

Hard working food service professional
KITCHEN MANAGER / CATERING AND EVENTS CHEF
Highlights
  • ServSafe certified
  • High volume production capability
  • Focused and disciplined
  • Well-tuned palette
  • Focus on portion and cost control
  • Inventory management familiarity
  • Bilingual (English/spanish
  • Chef at sun tower hotel on Fort Lauderdale Beach
  • Cash handling
  • Reliable and punctual
  • Reliable team worker
  • Neat, clean and professional appearance
  • Comfortable standing for long time periods
  • Delivers exceptional customer service
  • Commercial deep fryer and slicer operation
  • Proven leader

American cuisine expert

Willing to work under pressure
  • Excellent multi-tasker
  • Culinary knowledge
  • Fluent in spanish
  • Restaurant management

Ethnic foods preparation

Food cost control specialist

Successful kitchen staff supervisor

Interviewing and training ability

Non-smoker

Plate presentation skills

Proficiency in inventory and ordering

Reliable, punctual and committed to customer service
Experience
Company Name City , State kitchen Manager / Catering and events chef 07/2011 to 01/2014

Apportioned and served food to facility residents, employees, or patrons.

Checked the quantity and quality of received products

Cleaned and prepared various foods for cooking or serving

Managed kitchen operations for high grossing, fast-paced fair concession kitchen.

Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items.

Trained staff of twenty three employees for correct facility procedures, safety codes, proper recipes and plating techniques.

Examined trays to ensure that they contained required items

Inspected dining and serving areas to ensure cleanliness and proper setup

Managed preparation and presentation of the desserts for all catered events.Oversaw 8cooks and 17 staff members as part of overall back of the house operations.

oversaw the meal on wheels operation for saint luice county



Company Name City , State Kitchen manager / Executive chef 01/2008 to 06/2011

Checked in deliveries and signed off on products received.

Performed tableside food preparation including carving meats, boning fish and fowl and preparing flaming dishes.

Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests.

Effectively used items in stock to decrease waste and profit loss.

Seasoned and cooked food according to recipes or personal judgment and experience

Ensured first-in-first-out system with all ingredients labeled and stored properly

Oversaw kitchen employee operations to ensure production levels and service standards were maintained

Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests.
Company Name City , State Executive chef 02/2005 to 02/2008

Delivered an exceptional dining experience with friendly, fast service.

Consistently adhered to quality expectations and standards.

Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.

Regularly checked on guests' satisfaction.

Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.

Answered questions about menu selections and made recommendations when requested.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Served meals and snacks to employing families and their guests

Served residents and guests during meal times with speed and efficiency

Responded to resident or guest complaints regarding food or service

Provided guests with menus

Prepared special diet foods, salads, desserts, and other nourishments
Company Name City , State Lead line cook 02/2001 to 01/2005

Served fresh, hot food with a smile in a timely manner.

Communicated clearly and positively with co-workers and management.

Cut and chopped food items and cooked on a grill or in fryers.

Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.

Accurately measured ingredients required for specific food items.

Carefully maintained sanitation, health and safety standards in all work areas.

Prepared the buffet and salad bar for dinner service.

Checked in deliveries and signed off on products received.

Delivered an exceptional dining experience with friendly, fast service.
Accomplishments

Recognized by peers and management for going above and beyond normal job functions.

Successfully managed a kitchen staff of 40+ employees during high volume dinner services for more than 500 diners each night

.Communicated with kitchen staff, dietitians and doctors to assure compliance with complex and frequently changing dietary needs of clients

Baked, roasted, broiled, and steamed meats, fish, vegetables and other foods.

Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.

Cleaned and inspected galley equipment, kitchen appliances, and work areas.

Cleaned and sterilized equipment and facilities.

Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.

Executed daily production lists and goals.

Helped with preparation, set-up, and service for catering events.

Planned menus according to employers' needs and diet restrictions.

Prepared food items..

Education
GED : Culinary arts 1996 Lyndon B Johnson , City , State , USA

graduated with my GED and my culinary certificate as a station cook

Associate of Applied Science : Culinary arts 1999 Lincoln college , City , State , USA

Graduated in top 5 of class

Courses in Hospitality and Restaurant Management

Basic Vocational Certificate: Prep Cook

Nutrition courses

Classes in Restaurant and Facility Operations

Coursework in Food and Beverage Operations

serve safe management

Certifications

Serve safe

AA in applied science

Station cook certificate

Four dietary certificate

Languages

Bilingual Spanish/English/ 1/3 creole

Skills

Grill cook specialist

Fry cook specialist

Saucier

Soups /salads specialist

Inventory specialist

Menu and catering planner

Waste management specialist

Sautee and broiler specialist

Event planner

Expert in preparing daily specials

Scheduling

Profit and lost specialist

Team player

Excellent customer service

Training of employee



",CHEF +38860712," ADVOCATE GENERAL Professional Summary Over eleven years experience in management in the Criminal Justice and Mental Health disciplines Developed innovative ""Delayed Sentencing"" and ""Aftercare"" programs for Oklahoma County and surrounding courts Over six years managing a surety company (Bail Bond and Recovery) Proven record of innovative and effective staff development Strong commitment, vision and leadership Skill Highlights Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes Computer-literate performer with extensive software proficiency covering wide variety of applications Proven relationship-builder with unsurpassed interpersonal skills Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards Results-driven achiever with exemplary planning and organizational skills Innovative problem-solver who can generate workable solutions and resolve complaints. Additional Training Therapeutic Options Training CPR Professional Experience Advocate General August 2014 to Current Company Name Provides oversight for state operated and private facilities licensed or contracted with the Department of Mental Health Developed the Advocacy Conditional Release Monitoring Program with immediate success by locating and reporting consumers that are non-compliant with medication, court orders and state rules Carefully analyzing historical comments, ratings and input from consumers using the grievance process allowed us to highlight negative trends prior to becoming major problems, as a result the number of consumer grievances dropped almost 50% since being appointed Advocate General Monitoring and reviewing critical incident reports from facilities resulted in a collaboration that prompted facility representatives to engage consumers and families to offer assistance, an explanation or other appropriate support that soothed initial anger and potentially prevented lawsuits. This was a huge factor in the 34% decrease in critical incidents being reported from 8/2014 to 8/2015 Collaborating with the Oklahoma Forensic Review Board regarding consumers found not guilty by reason of insanity while providing input and advice on current behaviors and trends strengthened relationships between the governor appointed board and the department By participating in treatment team meetings of consumers found not guilty by reason of insanity and those never to attain competency, focusing on risk assessments, progression through the program and potential placement for the consumers, we were able to streamline the phases of the program making it more productive and efficient Staying aware of the state budget status, I was able to make appropriate adjustments while managing this division's budget. As a result this division finished the fiscal year 20% under budget allowing the savings to be passed on to divisions where services were being cut. Consumer Advocate August 2013 to August 2014 Company Name Represented mental health consumers and those with substance abuse issues Collaborated with state and private facility administrators regarding problems and resolution measures Actively participated on committees working to educate staff and public on consumer's rights matters Provided oversight for facilities licensed or contracted with ODMHSAS. BEST Award (Building Excellent Services Together) two times. January 2004 to January 2013 Company Name Established community based supervision programs for Oklahoma County's Regimented Inmate Disciplinary program, both presentencing and aftercare Successfully marketed all programs and services, resulting in contracts with referring agencies such as Oklahoma Department of Corrections Community Sentencing Division as well as numerous county district courts around the state Collaborated with Oklahoma Department of Mental Health and Substance Abuse Services and Oklahoma Department of Corrections to create appropriate policy and procedure for community based sentencing and monitoring Compile detailed notes and reports for board of directors and Oklahoma County courts Compile community needs assessments Mentored program participants resulting in numerous court case dismissals in an effort to enroll individuals in college and/or military. Education and Training Bachelor of Criminal Justice University of Oklahoma － City , State Skills streamline, budget, interpersonal skills, Computer-literate, contracts, CPR, notes, managing, meetings, Mental Health, organizational skills, problem-solver, processes, reporting, supervision ","
ADVOCATE GENERAL
Professional Summary
Over eleven years experience in management in the Criminal Justice and Mental Health disciplines Developed innovative ""Delayed Sentencing"" and ""Aftercare"" programs for Oklahoma County and surrounding courts Over six years managing a surety company (Bail Bond and Recovery) Proven record of innovative and effective staff development Strong commitment, vision and leadership
Skill Highlights
  • Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes
  • Computer-literate performer with extensive software proficiency covering wide variety of applications
  • Proven relationship-builder with unsurpassed interpersonal skills
  • Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards
  • Results-driven achiever with exemplary planning and organizational skills
  • Innovative problem-solver who can generate workable solutions and resolve complaints.
  • Additional Training
  • Therapeutic Options Training
  • CPR
Professional Experience
Advocate General
August 2014 to Current Company Name
  • Provides oversight for state operated and private facilities licensed or contracted with the Department of Mental Health Developed the Advocacy Conditional Release Monitoring Program with immediate success by locating and reporting consumers that are non-compliant with medication, court orders and state rules Carefully analyzing historical comments, ratings and input from consumers using the grievance process allowed us to highlight negative trends prior to becoming major problems, as a result the number of consumer grievances dropped almost 50% since being appointed Advocate General Monitoring and reviewing critical incident reports from facilities resulted in a collaboration that prompted facility representatives to engage consumers and families to offer assistance, an explanation or other appropriate support that soothed initial anger and potentially prevented lawsuits.
  • This was a huge factor in the 34% decrease in critical incidents being reported from 8/2014 to 8/2015 Collaborating with the Oklahoma Forensic Review Board regarding consumers found not guilty by reason of insanity while providing input and advice on current behaviors and trends strengthened relationships between the governor appointed board and the department By participating in treatment team meetings of consumers found not guilty by reason of insanity and those never to attain competency, focusing on risk assessments, progression through the program and potential placement for the consumers, we were able to streamline the phases of the program making it more productive and efficient Staying aware of the state budget status, I was able to make appropriate adjustments while managing this division's budget.
  • As a result this division finished the fiscal year 20% under budget allowing the savings to be passed on to divisions where services were being cut.
Consumer Advocate
August 2013 to August 2014 Company Name
  • Represented mental health consumers and those with substance abuse issues Collaborated with state and private facility administrators regarding problems and resolution measures Actively participated on committees working to educate staff and public on consumer's rights matters Provided oversight for facilities licensed or contracted with ODMHSAS.
  • BEST Award (Building Excellent Services Together) two times.
January 2004 to January 2013 Company Name
  • Established community based supervision programs for Oklahoma County's Regimented Inmate Disciplinary program, both presentencing and aftercare Successfully marketed all programs and services, resulting in contracts with referring agencies such as Oklahoma Department of Corrections Community Sentencing Division as well as numerous county district courts around the state Collaborated with Oklahoma Department of Mental Health and Substance Abuse Services and Oklahoma Department of Corrections to create appropriate policy and procedure for community based sentencing and monitoring Compile detailed notes and reports for board of directors and Oklahoma County courts Compile community needs assessments Mentored program participants resulting in numerous court case dismissals in an effort to enroll individuals in college and/or military.
Education and Training
Bachelor of Criminal Justice University of Oklahoma － City , State
Skills
streamline, budget, interpersonal skills, Computer-literate, contracts, CPR, notes, managing, meetings, Mental Health, organizational skills, problem-solver, processes, reporting, supervision
",ADVOCATE +26079779," BUDGET AND ADMINISTRATION MANAGER Experience 01/2016 to 01/2017 Budget and Administration Manager Company Name － City , State Responsible for providing financial explanation of a $3M budget for the division of Information Technology. Upheld the processes, policies and procedures as specified by finance. Provided financial plans for new year, mid-year and closing of the financial year based on upcoming projects. Created contracts with vendors and individuals who will be providing services for Information Technology. Worked closely with Human Resources to ensure that all positions are recorded and can be financially accommodated. Ensured that all monthly invoices were processed in a timely manner. Liaison between federation and vendors to ensure that all documentation was received for them become approved partners who cleared to work with the Federation. Managed payments of invoices for the Information Technology. 01/2006 to 01/2016 Administrative Aide II Company Name － City , State Maintained the critical day-to-day office confidentiality. Participated in departmental financial planning based on needs for upcoming academic year. Reconciled departmental credit card accounts for Chief of Staff and Director of Global Communications while upholding the policies of the card. Provided customer services to high profile guests in person and over the phone. Collaborated with various departments with day-to-day activities and special projects. Worked on special events including the 40 Acres and a Mule Anniversary Gala; Kept a detailed record of all donations including items to be auctioned. Participated in the hiring process and day to day management of casual student worker. Collaborated with Assistant Dean for Administration on numerous projects including Tisch admissions for 100 - 125 applicants for Early Decision I & II, Regular Decision Transfers, Graduate Students and the Summer High School Programs. Prioritized inquiries to the Dean, acting as liaison. Direct general inquiries to appropriate contacts and/or departments, utilizing knowledge of school and university organization, policies and procedures. Drafted, customized and edited correspondences for the Dean and the department. Managed all Tisch housing apartments. Ordered departmental supplies based on actual departmental budget. Volunteered to participate in the Freshman Follow-Up which ensured that freshman and students new to the school were adjusting well to life at NYU. Established and maintain departmental filing system, securing documents of a confidential nature. General clerical responsibilities include maintaining departmental calendar, processing budgets, tracking staff attendance and submitting timesheets to Human Resources, maintaining office supplies. 01/2001 to 01/2006 Administrative Aide Company Name － City , State Researched potential donors for the Prospect List used to expand the donor list. Created excel worksheets on prospect donors, tracking giving habits and preferences. Organized events, including the Sundance Reception for Tisch School of the Arts and the annual Wasserman Award Reception for that year's scholarship recipients. Maintained and updated the list of the members of the Dean's Council, including highly confidential personal information for numerous high-profile donors. Updated and maintained Advance database to track prospects and donors, including parents, students, and faculty of the university and promised or received gifts. Coordinated travel arrangements for Associate Dean of External Affairs and staff. Prepared documentation and materials for grant applications to support the school. Created and edited correspondences, including mass mailings to Dean's Council Members, Prospective Donors, and parents. General clerical responsibilities included tracking departmental expenses to plan for new budget year, processing and reconciling budgets, coordinating meetings both within and outside of the department, submitting staff timesheets to Human Resources, maintained office supplies and files, responding to in-person and telephone inquiries. Education and Training 2015 MS : Human Resources Management WALDEN UNIVERSITY － City , State Human Resources Management 2001 BA : Comparative Humanities SUNY OLD WESTBURY － City , State Comparative Humanities Skills academic, Arts, budgets, budget, clerical, closing, contracts, Council, credit, customer services, database, documentation, special events, filing, finance, financial, financial planning, grant applications, hiring, Human Resources, Information Technology, Director, materials, meetings, excel, office, policies, processes, Reception, reconciling, telephone, phone, travel arrangements ","
BUDGET AND ADMINISTRATION MANAGER
Experience
01/2016 to 01/2017
Budget and Administration Manager Company Name － City , State
  • Responsible for providing financial explanation of a $3M budget for the division of Information Technology.
  • Upheld the processes, policies and procedures as specified by finance.
  • Provided financial plans for new year, mid-year and closing of the financial year based on upcoming projects.
  • Created contracts with vendors and individuals who will be providing services for Information Technology.
  • Worked closely with Human Resources to ensure that all positions are recorded and can be financially accommodated.
  • Ensured that all monthly invoices were processed in a timely manner.
  • Liaison between federation and vendors to ensure that all documentation was received for them become approved partners who cleared to work with the Federation.
  • Managed payments of invoices for the Information Technology.
01/2006 to 01/2016
Administrative Aide II Company Name － City , State
  • Maintained the critical day-to-day office confidentiality.
  • Participated in departmental financial planning based on needs for upcoming academic year.
  • Reconciled departmental credit card accounts for Chief of Staff and Director of Global Communications while upholding the policies of the card.
  • Provided customer services to high profile guests in person and over the phone.
  • Collaborated with various departments with day-to-day activities and special projects.
  • Worked on special events including the 40 Acres and a Mule Anniversary Gala; Kept a detailed record of all donations including items to be auctioned.
  • Participated in the hiring process and day to day management of casual student worker.
  • Collaborated with Assistant Dean for Administration on numerous projects including Tisch admissions for 100 - 125 applicants for Early Decision I & II, Regular Decision Transfers, Graduate Students and the Summer High School Programs.
  • Prioritized inquiries to the Dean, acting as liaison.
  • Direct general inquiries to appropriate contacts and/or departments, utilizing knowledge of school and university organization, policies and procedures.
  • Drafted, customized and edited correspondences for the Dean and the department.
  • Managed all Tisch housing apartments.
  • Ordered departmental supplies based on actual departmental budget.
  • Volunteered to participate in the Freshman Follow-Up which ensured that freshman and students new to the school were adjusting well to life at NYU.
  • Established and maintain departmental filing system, securing documents of a confidential nature.
  • General clerical responsibilities include maintaining departmental calendar, processing budgets, tracking staff attendance and submitting timesheets to Human Resources, maintaining office supplies.
01/2001 to 01/2006
Administrative Aide Company Name － City , State
  • Researched potential donors for the Prospect List used to expand the donor list.
  • Created excel worksheets on prospect donors, tracking giving habits and preferences.
  • Organized events, including the Sundance Reception for Tisch School of the Arts and the annual Wasserman Award Reception for that year's scholarship recipients.
  • Maintained and updated the list of the members of the Dean's Council, including highly confidential personal information for numerous high-profile donors.
  • Updated and maintained Advance database to track prospects and donors, including parents, students, and faculty of the university and promised or received gifts.
  • Coordinated travel arrangements for Associate Dean of External Affairs and staff.
  • Prepared documentation and materials for grant applications to support the school.
  • Created and edited correspondences, including mass mailings to Dean's Council Members, Prospective Donors, and parents.
  • General clerical responsibilities included tracking departmental expenses to plan for new budget year, processing and reconciling budgets, coordinating meetings both within and outside of the department, submitting staff timesheets to Human Resources, maintained office supplies and files, responding to in-person and telephone inquiries.
Education and Training
2015
MS : Human Resources Management WALDEN UNIVERSITY － City , State Human Resources Management
2001
BA : Comparative Humanities SUNY OLD WESTBURY － City , State Comparative Humanities
Skills
academic, Arts, budgets, budget, clerical, closing, contracts, Council, credit, customer services, database, documentation, special events, filing, finance, financial, financial planning, grant applications, hiring, Human Resources, Information Technology, Director, materials, meetings, excel, office, policies, processes, Reception, reconciling, telephone, phone, travel arrangements
",ARTS +13095891," EXECUTIVE CHEF Executive Profile Award winning executive chef with comprehensive experience in kitchen, banquets, and a-la-carte operations, for hotels, resorts and restaurants. Culinary innovator known for producing top quality, creative products contributing to revenue growth. Proven ability to lead successful multi-outlets, fine dining and high volume operations. Expertise Multi-Outlet/High Volume Operations * Budgeting/P&L Management Staff Training/Leadership/Supervision * Sanitation and Quality Control Creative Menu Development & Research * Service & Marketing Experience Price Structuring and Cost Containment * Inventory/Purchasing Team Building * Guest Relations Skill Highlights Leadership/communication skills Product development Menu Development New product delivery Budgeting expertise Employee relations Self-motivated Customer-oriented Staff Training Staff Retention Team Building Staff Motivation Cost Controlling Core Accomplishments Project Management:   Initiated Inventory control system, FoodTrac which resulted in cost savings Human Resources:   Spearheaded new CIA Culinary Training program which increased retention. Operations Management:   Managed Food Safety Program. Handled all functions related to Food and Beverage. Professional Experience Executive Chef 06/2003 to 01/2015 Company Name City , State 559.935.0717 Flagship Restaurant to promote Harris Ranch Agricultural products; Food and Beverage Revenue 13 million, 500,000 plus guest per year. Concept: ""Gate to Plate and Farm to Table"" Seasonal Menu Changes based off local farm product and new beef items. Three Restaurants, Banquet Facility, and Off Site Cater-Out. Created new revenue streams through Culinary Classes for the public. Accountable for culinary department including overall customer satisfaction. Supervised 90 culinary individuals included 5 sous chefs, 8 supervisors, purchasing department and line staff. 7th busiest independently owned restaurant in California and the 67th busiest independently owned restaurant in United States. Promoted Harris Ranch by means of television appearances, supermarkets, Sunset magazine, food shows, cooking classes and culinary schools. Played a key role in entertaining current and future clients from HRBC, ""Choose Your Own Steak"" and tour of the restaurant. Introduced and implemented Food Trac, inventory control system. Produce annual budget and supplied detailed information for Cap X along with ROI justifications. Hotel Complex consisted of: Gas Station, Subway Franchise, Air Strip, RV Park and Hotel. Harris Ranch Entities: Harris Ranch Beef Company, Harris Ranch Feed Lot, Harris Ranch Farm (Fruits, nuts and vegetables), Wine Vineyards, and Horse Division. Kitchen Manager 01/2001 to 01/2003 Company Name City , State High-end retirement community, up to 300 guest, and was the model for future properties. Developed new seasonal menus based off local farm product for healthy alternatives. Two Restaurants, Banquet Facility, and Off Site Cater-Out. Promoted Love Management Communities by means of television appearances, newspaper, resort magazine, food shows, cooking classes and Chamber of Commerce. Played a key role in entertaining current and future clients Produce annual budget and supplied detailed information for Cap X along with ROI justifications. Executive Chef 06/1997 to 07/2001 Company Name City , State Flagship to promote Harris Ranch Agricultural products; Food and Beverage Revenue 13 million, 500,000 plus guest per year. Concept: ""Gate to Plate and Farm to Table"" Seasonal Menu Changes based off local farm product and new beef items. Three Restaurants, Banquet Facility, and Off Site Cater-Out. Supervised 90 culinary individuals included 6 sous chefs, 8 supervisors, purchasing department and line staff. Promoted Harris Ranch Beef by means of television appearances, supermarkets, Sunset magazine, food shows, cooking classes and culinary schools. Played a key role in entertaining current and future clients from HRBC, ""Choose Your Own Steak"" and tour of the restaurant. Worked closely with Harris Ranch Beef Company on cuttings, beef specs, new product lines, aging of primal cuts, developing and test new pre-cooked items. Introduced and implemented Food Trac, inventory control system. Produce annual budget and supplied detailed information for Cap X along with ROI justifications. Hotel Complex consisted of: Gas Station, Subway Franchise, Air Strip, RV Park and Hotel. Harris Ranch Entities: Harris Ranch Beef Company, Harris Ranch Feed Lot, Harris Ranch Farm (Fruits, nuts and vegetables), Wine Vineyards, and Horse Division. Executive Chef 01/1995 to 01/1997 Company Name City , State Was hired on to promote their 100 Year Anniversary. One of the first resort hotels on the west coast of Florida. Four Restaurants, Banquet Facilities, Golf Course and a Yacht. Researched and promoted 100 year anniversary, ice cream social, Hormel, Coleman Mustard, Quaker Oats, menus from years ago, and old newspaper articles. Supervised 60 culinary individuals included 3 sous chefs, 2 supervisors, purchasing department and line staff. Food and Beverage Revenue 7.5 million Red Lion Inn and Hotels: Fess Parker Resort, Santa Barbara California, Red Lion Inn at Quay Vancouver Washington, Red Lion Janzen Beach, Portland Oregon Worked closely with the corporate office, high volume in banquets and restaurant revenues. Executive Chef 01/1985 to 01/1994 Company Name City , State very high-end destination, and was first class. Introduced and implemented 6 new conceptual concepts in Hotels and Restaurants Company wide. Would evaluate Red Lion properties for to ensure all guidelines were being followed. Red Lion Janzen Beach, largest banquet facility south of Seattle and north of San Francisco. Notable: Nike's International Sales meeting and National Women in Action Conference Was awarded the POP and PIP programs 6 years in a row. Red Lion Inn at the Quay Main Concept: Seafood Restaurant, Pacific Sea Foods number 1 customer in the Pacific Northwest. Casa Marina, Key West Florida. Executive Sous Chef 01/1983 to 01/1985 Company Name City , State Executive Banquet Chef 01/1981 to 01/1983 Company Name City , State Education Associate of Arts : Culinary Arts 1982 Saint Augustine Culinary School City , State City Skills budget, Concept, cooking, clients, International Sales, inventory control, office, newspaper, purchasing, San, television, articles ","
EXECUTIVE CHEF
Executive Profile
Award winning executive chef with comprehensive experience in kitchen, banquets, and a-la-carte operations, for hotels, resorts and restaurants. Culinary innovator known for producing top quality, creative products contributing to revenue growth. Proven ability to lead successful multi-outlets, fine dining and high volume operations. Expertise Multi-Outlet/High Volume Operations * Budgeting/P&L Management Staff Training/Leadership/Supervision * Sanitation and Quality Control Creative Menu Development & Research * Service & Marketing Experience Price Structuring and Cost Containment * Inventory/Purchasing Team Building * Guest Relations
Skill Highlights
  • Leadership/communication skills
  • Product development
  • Menu Development
  • New product delivery
  • Budgeting expertise
  • Employee relations
  • Self-motivated
  • Customer-oriented
  • Staff Training
  • Staff Retention
  • Team Building
  • Staff Motivation
  • Cost Controlling
Core Accomplishments

Project Management:  

  • Initiated Inventory control system, FoodTrac which resulted in cost savings

Human Resources:  

  • Spearheaded new CIA Culinary Training program which increased retention.

Operations Management:  

  • Managed Food Safety Program.
  • Handled all functions related to Food and Beverage.


Professional Experience
Executive Chef 06/2003 to 01/2015 Company Name City , State
  • 559.935.0717 Flagship Restaurant to promote Harris Ranch Agricultural products; Food and Beverage Revenue 13 million, 500,000 plus guest per year.
  • Concept: ""Gate to Plate and Farm to Table"" Seasonal Menu Changes based off local farm product and new beef items.
  • Three Restaurants, Banquet Facility, and Off Site Cater-Out.
  • Created new revenue streams through Culinary Classes for the public.
  • Accountable for culinary department including overall customer satisfaction.
  • Supervised 90 culinary individuals included 5 sous chefs, 8 supervisors, purchasing department and line staff.
  • 7th busiest independently owned restaurant in California and the 67th busiest independently owned restaurant in United States.
  • Promoted Harris Ranch by means of television appearances, supermarkets, Sunset magazine, food shows, cooking classes and culinary schools.
  • Played a key role in entertaining current and future clients from HRBC, ""Choose Your Own Steak"" and tour of the restaurant.
  • Introduced and implemented Food Trac, inventory control system.
  • Produce annual budget and supplied detailed information for Cap X along with ROI justifications.
  • Hotel Complex consisted of: Gas Station, Subway Franchise, Air Strip, RV Park and Hotel.
  • Harris Ranch Entities: Harris Ranch Beef Company, Harris Ranch Feed Lot, Harris Ranch Farm (Fruits, nuts and vegetables), Wine Vineyards, and Horse Division.
Kitchen Manager 01/2001 to 01/2003 Company Name City , State
  • High-end retirement community, up to 300 guest, and was the model for future properties.
  • Developed new seasonal menus based off local farm product for healthy alternatives.
  • Two Restaurants, Banquet Facility, and Off Site Cater-Out.
  • Promoted Love Management Communities by means of television appearances, newspaper, resort magazine, food shows, cooking classes and Chamber of Commerce.
  • Played a key role in entertaining current and future clients Produce annual budget and supplied detailed information for Cap X along with ROI justifications.
Executive Chef 06/1997 to 07/2001 Company Name City , State
  • Flagship to promote Harris Ranch Agricultural products; Food and Beverage Revenue 13 million, 500,000 plus guest per year.
  • Concept: ""Gate to Plate and Farm to Table"" Seasonal Menu Changes based off local farm product and new beef items.
  • Three Restaurants, Banquet Facility, and Off Site Cater-Out.
  • Supervised 90 culinary individuals included 6 sous chefs, 8 supervisors, purchasing department and line staff.
  • Promoted Harris Ranch Beef by means of television appearances, supermarkets, Sunset magazine, food shows, cooking classes and culinary schools.
  • Played a key role in entertaining current and future clients from HRBC, ""Choose Your Own Steak"" and tour of the restaurant.
  • Worked closely with Harris Ranch Beef Company on cuttings, beef specs, new product lines, aging of primal cuts, developing and test new pre-cooked items.
  • Introduced and implemented Food Trac, inventory control system.
  • Produce annual budget and supplied detailed information for Cap X along with ROI justifications.
  • Hotel Complex consisted of: Gas Station, Subway Franchise, Air Strip, RV Park and Hotel.
  • Harris Ranch Entities: Harris Ranch Beef Company, Harris Ranch Feed Lot, Harris Ranch Farm (Fruits, nuts and vegetables), Wine Vineyards, and Horse Division.
Executive Chef 01/1995 to 01/1997 Company Name City , State
  • Was hired on to promote their 100 Year Anniversary.
  • One of the first resort hotels on the west coast of Florida.
  • Four Restaurants, Banquet Facilities, Golf Course and a Yacht.
  • Researched and promoted 100 year anniversary, ice cream social, Hormel, Coleman Mustard, Quaker Oats, menus from years ago, and old newspaper articles.
  • Supervised 60 culinary individuals included 3 sous chefs, 2 supervisors, purchasing department and line staff.
  • Food and Beverage Revenue 7.5 million Red Lion Inn and Hotels: Fess Parker Resort, Santa Barbara California, Red Lion Inn at Quay Vancouver Washington, Red Lion Janzen Beach, Portland Oregon Worked closely with the corporate office, high volume in banquets and restaurant revenues.
Executive Chef 01/1985 to 01/1994 Company Name City , State
  • very high-end destination, and was first class.
  • Introduced and implemented 6 new conceptual concepts in Hotels and Restaurants Company wide.
  • Would evaluate Red Lion properties for to ensure all guidelines were being followed.
  • Red Lion Janzen Beach, largest banquet facility south of Seattle and north of San Francisco.
  • Notable: Nike's International Sales meeting and National Women in Action Conference Was awarded the POP and PIP programs 6 years in a row.
  • Red Lion Inn at the Quay Main Concept: Seafood Restaurant, Pacific Sea Foods number 1 customer in the Pacific Northwest.
  • Casa Marina, Key West Florida.
Executive Sous Chef 01/1983 to 01/1985 Company Name City , State
Executive Banquet Chef 01/1981 to 01/1983 Company Name City , State
Education
Associate of Arts : Culinary Arts 1982 Saint Augustine Culinary School City , State
City
Skills

budget, Concept, cooking, clients, International Sales, inventory control, office, newspaper, purchasing, San, television, articles

",CHEF +18488289," SENIOR DIGITAL MARKETING SPECIALIST Summary Digital marketing professional experienced in SEO, PPC and account management. Knowledgeable about conversion rate optimization, content marketing, analytics and proficient in wide variety of SEO/PPC tools. Highlights Excellent written and verbal communicator Superb time management skills Cross-functional team leadership Focused and driven Skilled multi-tasker Results-oriented Deadline-driven Self-directed   Detail-oriented   Customer service-oriented Quick learner Self-motivated professional Microsoft Office Suite  Desktop publishing software  Graphics editing software Web analytics software  Project management software  Social media management tools  User experience (UX) design principles, Content management systems (CMS) HTML and CSS knowledge  Account management Digital Marketing Search Engine Optimization Search Engine Marketing Experience 03/2015 to Current Senior Digital Marketing Specialist Company Name － City , State 01/2014 to 11/2014 Senior SEO Specialist Company Name － City , State Applied ethical SEO best practices when performing tasks such as keyword research, competitive analysis, content optimization, Meta tag creation, alt tag creation and social media optimization. Analyzed, reviewed and implemented changes to improve organic search and page rank of client B2C websites. Claimed business listings and provided location data syndication to data aggregators. Implemented website migrations, 301 redirects, sitemaps, robots.txt file, and fixed 404 errors. Digital Copywriter Developed grammatically sound, benefit driven and search engine friendly content for global client B2C websites. Produced unique and engaging content marketing pieces for cross-channel partners that featured or supported LiveEdit's SaaS product and service offerings. Created and maintained online product user guides for the Aurora by LiveEdit CMS interface, and best practices documentation to guide internal implementation. Managed and maintained the organization's website and social media accounts (Google +, LinkedIn, Facebook, Twitter) by linking relevant information together and adding photos and graphics as appropriate to keep visually appealing and engaging. 06/2013 to 02/2014 Lead Project Manager Company Name － City , State Managed and mentored a team of Project Managers. Set and continually managed project expectations with clients, delegated tasks and responsibilities to appropriate team members. Coordinated production trafficking from start to finish, including: client onboarding, the development and distribution of project information, design, integration, content entry, SEO, quality assurance, training and launch. 01/2013 to 06/2013 Digital Copywriter (Contractor) Company Name － City , State Developed grammatically sound, benefit driven and search engine friendly content for LiveEdit's global client B2C websites. Produced unique and engaging content marketing pieces for cross-channel partners that featured or supported LiveEdit's product and service offerings. Created and maintained online product user guides for the Aurora by LiveEdit CMS interface, and best practices documentation to guide internal implementation. 06/2009 to 05/2012 Communications and Membership Coordinator Company Name － City , State Wrote copy, edited, designed, and distributed news releases, print and electronic newsletters and educational outreach materials on a variety of water related issues. Managed and maintained the organization's website and social media accounts (LinkedIn, Facebook, Twitter) by linking relevant information together and adding photos and graphics as appropriate to keep visually appealing andengaging. Managed donor database and electronic list serv by maintaining accurate records of donors, their gift histories and electronic subscription preferences. Managed all special event and tradeshow promotion, operations, expenses and logistics including volunteer management, logistics, sponsorships, event budgets and analytics/tracking of event ROI. 06/2009 to 06/2009 Marketing Assistant Company Name － City , State Established effective working relationships with clients, government officials and media representatives. Managed internal communications, including production and management of print and electronic newsletters. Identified and qualified new candidate leads through prospecting, cold calling, networking, referrals, targeted emails and direct mail. Coordinated administrative processes associated with recruiting/hiring, including resume reviews, scheduling interviews, processing correspondence, documenting candidate activity, coordinating new hire activities, handling confidential material, and facilitating required background screens. Supported agency managers with calendar management, tracking of recruiting budget, maintaining filing systems, answering and screening phone calls. Education 2002 Bachelor of Science : Mass Communications St. Cloud State University － City , State Certifications Google Adwords Certified Professional - Valid through February 2017 Google Analytics Individual Qualification - Valid through September 2016 ​ Skills Independent self-starter with analytical and statistical skills; Passion for data-driven decision making Strong organization and time management skills; Handles multiple projects and details simultaneously Excellent oral and written communication skills; Communicates and collaborates cross-functionally Possesses an unquenchable thirst for learning and an insatiable hunger for self-improvement ","
SENIOR DIGITAL MARKETING SPECIALIST
Summary
Digital marketing professional experienced in SEO, PPC and account management. Knowledgeable about conversion rate optimization, content marketing, analytics and proficient in wide variety of SEO/PPC tools.
Highlights
  • Excellent written and verbal communicator
  • Superb time management skills
  • Cross-functional team leadership
  • Focused and driven
  • Skilled multi-tasker

  • Results-oriented
  • Deadline-driven
  • Self-directed  
  • Detail-oriented  
  • Customer service-oriented
  • Quick learner
  • Self-motivated professional
  • Microsoft Office Suite 
  • Desktop publishing software 
  • Graphics editing software
  • Web analytics software 
  • Project management software 
  • Social media management tools 
  • User experience (UX) design principles,
  • Content management systems (CMS)
  • HTML and CSS knowledge 
Account management
Digital Marketing
Search Engine Optimization
Search Engine Marketing
Experience
03/2015 to Current
Senior Digital Marketing Specialist Company Name － City , State
01/2014 to 11/2014
Senior SEO Specialist Company Name － City , State
  • Applied ethical SEO best practices when performing tasks such as keyword research, competitive analysis, content optimization, Meta tag creation, alt tag creation and social media optimization.
  • Analyzed, reviewed and implemented changes to improve organic search and page rank of client B2C websites.
  • Claimed business listings and provided location data syndication to data aggregators.
  • Implemented website migrations, 301 redirects, sitemaps, robots.txt file, and fixed 404 errors.
  • Digital Copywriter Developed grammatically sound, benefit driven and search engine friendly content for global client B2C websites.
  • Produced unique and engaging content marketing pieces for cross-channel partners that featured or supported LiveEdit's SaaS product and service offerings.
  • Created and maintained online product user guides for the Aurora by LiveEdit CMS interface, and best practices documentation to guide internal implementation.
  • Managed and maintained the organization's website and social media accounts (Google +, LinkedIn, Facebook, Twitter) by linking relevant information together and adding photos and graphics as appropriate to keep visually appealing and engaging.
06/2013 to 02/2014
Lead Project Manager Company Name － City , State
  • Managed and mentored a team of Project Managers.
  • Set and continually managed project expectations with clients, delegated tasks and responsibilities to appropriate team members.
  • Coordinated production trafficking from start to finish, including: client onboarding, the development and distribution of project information, design, integration, content entry, SEO, quality assurance, training and launch.
01/2013 to 06/2013
Digital Copywriter (Contractor) Company Name － City , State
  • Developed grammatically sound, benefit driven and search engine friendly content for LiveEdit's global client B2C websites.
  • Produced unique and engaging content marketing pieces for cross-channel partners that featured or supported LiveEdit's product and service offerings.
  • Created and maintained online product user guides for the Aurora by LiveEdit CMS interface, and best practices documentation to guide internal implementation.
06/2009 to 05/2012
Communications and Membership Coordinator Company Name － City , State
  • Wrote copy, edited, designed, and distributed news releases, print and electronic newsletters and educational outreach materials on a variety of water related issues.
  • Managed and maintained the organization's website and social media accounts (LinkedIn, Facebook, Twitter) by linking relevant information together and adding photos and graphics as appropriate to keep visually appealing andengaging.
  • Managed donor database and electronic list serv by maintaining accurate records of donors, their gift histories and electronic subscription preferences.
  • Managed all special event and tradeshow promotion, operations, expenses and logistics including volunteer management, logistics, sponsorships, event budgets and analytics/tracking of event ROI.
06/2009 to 06/2009
Marketing Assistant Company Name － City , State Established effective working relationships with clients, government officials and media representatives.
  • Managed internal communications, including production and management of print and electronic newsletters. Identified and qualified new candidate leads through prospecting, cold calling, networking, referrals, targeted emails and direct mail.
  • Coordinated administrative processes associated with recruiting/hiring, including resume reviews, scheduling interviews, processing correspondence, documenting candidate activity, coordinating new hire activities, handling confidential material, and facilitating required background screens.
  • Supported agency managers with calendar management, tracking of recruiting budget, maintaining filing systems, answering and screening phone calls.
Education
2002
Bachelor of Science : Mass Communications St. Cloud State University － City , State
Certifications
Google Adwords Certified Professional - Valid through February 2017
Google Analytics Individual Qualification - Valid through September 2016
​
Skills
  • Independent self-starter with analytical and statistical skills; Passion for data-driven decision making
  • Strong organization and time management skills; Handles multiple projects and details simultaneously
  • Excellent oral and written communication skills; Communicates and collaborates cross-functionally
  • Possesses an unquenchable thirst for learning and an insatiable hunger for self-improvement
",DIGITAL-MEDIA +47470864," GENERAL HR ASSISTANT/OFFICE ASSISTANT Summary Effective communicator and team leader with excellent time management skills. Familiar with daily office operations and experienced in diffusing staffing issues to ensure all activities are completed in an expeditious manner. An independent worker. Effective organization, planning, oral and written communication skills, able to multi task and meet deadlines efficiently and accurately. Microsoft Office programs and other computerized business systems. Highlights New hire orientation Exceptional interpersonal skills Personnel records maintenance Inventory control Staff training Supervision and training Accomplishments Promoted to Call Center Manager in 1 year . Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Experience August 2010 to February 2016 Company Name City , State General HR Assistant/Office Assistant Greet and screen patients, visitors, and staff, via telephone or in person, for the Medical Department and its related Programs, and answer inquires. Provide quality service that meets the needs of patients and clients as well as other customers - payers, families, referrers, and staff. General clerical duties including photocopying, fax and mailing, maintains inventory of medical supplies and instruments and maintain electronic and hard copy filing system. Retrieve documents from filing system, maintains office equipment, monitors and maintains office supplies and forms. Handle requests for information and data - Insurance authorizations, consult with insurance carriers to determine or obtain authorization for medical consults. Resolve administrative problems and inquiries, prepare written responses to routine enquires. Prepare and modify documents including correspondence, reports, drafts, memos and emails. Schedule and coordinate confidential/sensitive information, such as patient matters, to authorized persons. November 2009 to April 2010 Company Name City , State Customer Service Specialist/Call Center Gather and assembles fiscal data and prepares various reports. Monitor the expenditure of funds. Resolve operational issues which arises at the center. Receive and responds to questions and complaints from the public. Recruit, train, develop work schedules and guides staff Manage day-to-day activities of the Call Center in the absence of the manager. Store, retrieve and distribute information to staff and clients of organization. Schedule client appointments and maintained highly confidential information. December 2005 to December 2008 Company Name City , State Human Resources Assistant Maintain organized job files for all positions with position documentation, applicant data, and interview notes. Put together new hire packets and new employee folders for HR department. Draft correspondence including offer letters, resume acknowledgements, etc. Process all new hire and termination paperwork and workflows; including filing. Serves as main point of contact for payroll related information. Maintain the employee personnel and benefits files. Prepare correspondence, letters, memos, presentation material, other documents, spreadsheets. Coordinate and prepare New Hire Orientations. Use computers to input, extract, query, and research data in personnel database systems, as well as performing office applications. Evaluate applicants for basic compliance in regards to position specifications, scheduled. interviews and physicals and performed background checks and new employee orientation. Create employee surveys through Zarca Interactive software. Assist with necessary education and materials to managers/employees including workshops, manuals, employee handbooks, and standardized reports. Work closely with Employee Relations Manager of Human Resources to deescalate issues, propose resolutions and execute action plans in order to Organizational challenges. Preparation and maintenance of such reports as necessary to carry out the functions of proper disciplinary action or unemployment review hearings. Support and lead special projects as needed. December 2002 to April 2005 Company Name City , State Assistant Manager Assisted end-users with a variety of tax preparation related issues. Supervise and train staff, develops and oversee the completion of work, monitors the expenditure of funds. Store, retrieve and distribute information to staff and clients of organization. Ensure that all staff members could use the system effectively and properly transmit documents to the Internal Revenue Service. Receive and responds to questions and complaints from the public. Purchase, inventories, and stores merchandise, supplies and equipment. August 1999 to December 2005 Company Name City , State Senior Customer Service Representative Updating customer's information; inputting recent financial data. Provide training and support to employees on banking procedures and terminology. Answer customer inquiries and completed troubleshooting on banking software. Provide day-to-day guidance, coaching, and support to management and staff. Receive and responds to questions and complaints from the public. Develop and oversees the completion of work projects. Complete projects as assigned including information gathering and tracking. Education STRAYER UNIVERSITY City , State Associates Degree : Business Administration/Human Resources Business Administration/Human Resources PRINCE GEORGE'S COMMUNITY COLLEGE City , State Essentials of Human Resource Management Certificate Program Skills administrative, banking, basic, benefits, Call Center, clerical, coaching, client, clients, database, documentation, Employee Relations, fax, filing, financial, forms, funds, Human Resource Management, Human Resources, HR, Insurance, maintains inventory, letters, notes, mailing, materials, office applications, office, monitors, office equipment, Organizational, payroll, personnel, quality, research, spreadsheets, surveys, tax preparation, telephone, employee handbooks, troubleshooting, workshops. ","
GENERAL HR ASSISTANT/OFFICE ASSISTANT
Summary
Effective communicator and team leader with excellent time management skills. Familiar with daily office operations and experienced in diffusing staffing issues to ensure all activities are completed in an expeditious manner. An independent worker. Effective organization, planning, oral and written communication skills, able to multi task and meet deadlines efficiently and accurately. Microsoft Office programs and other computerized business systems.
Highlights
  • New hire orientation
  • Exceptional interpersonal skills
  • Personnel records maintenance
  • Inventory control
  • Staff training
  • Supervision and training
Accomplishments
  • Promoted to Call Center Manager in 1 year .
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Experience
August 2010
to
February 2016
Company Name City , State General HR Assistant/Office Assistant
  • Greet and screen patients, visitors, and staff, via telephone or in person, for the Medical Department and its related Programs, and answer inquires.
  • Provide quality service that meets the needs of patients and clients as well as other customers - payers, families, referrers, and staff.
  • General clerical duties including photocopying, fax and mailing, maintains inventory of medical supplies and instruments and maintain electronic and hard copy filing system.
  • Retrieve documents from filing system, maintains office equipment, monitors and maintains office supplies and forms.
  • Handle requests for information and data - Insurance authorizations, consult with insurance carriers to determine or obtain authorization for medical consults.
  • Resolve administrative problems and inquiries, prepare written responses to routine enquires.
  • Prepare and modify documents including correspondence, reports, drafts, memos and emails.
  • Schedule and coordinate confidential/sensitive information, such as patient matters, to authorized persons.
November 2009
to
April 2010
Company Name City , State Customer Service Specialist/Call Center
  • Gather and assembles fiscal data and prepares various reports.
  • Monitor the expenditure of funds.
  • Resolve operational issues which arises at the center.
  • Receive and responds to questions and complaints from the public.
  • Recruit, train, develop work schedules and guides staff Manage day-to-day activities of the Call Center in the absence of the manager.
  • Store, retrieve and distribute information to staff and clients of organization.
  • Schedule client appointments and maintained highly confidential information.
December 2005
to
December 2008
Company Name City , State Human Resources Assistant
  • Maintain organized job files for all positions with position documentation, applicant data, and interview notes.
  • Put together new hire packets and new employee folders for HR department.
  • Draft correspondence including offer letters, resume acknowledgements, etc.
  • Process all new hire and termination paperwork and workflows; including filing.
  • Serves as main point of contact for payroll related information.
  • Maintain the employee personnel and benefits files.
  • Prepare correspondence, letters, memos, presentation material, other documents, spreadsheets.
  • Coordinate and prepare New Hire Orientations.
  • Use computers to input, extract, query, and research data in personnel database systems, as well as performing office applications.
  • Evaluate applicants for basic compliance in regards to position specifications, scheduled.
  • interviews and physicals and performed background checks and new employee orientation.
  • Create employee surveys through Zarca Interactive software.
  • Assist with necessary education and materials to managers/employees including workshops, manuals, employee handbooks, and standardized reports.
  • Work closely with Employee Relations Manager of Human Resources to deescalate issues, propose resolutions and execute action plans in order to Organizational challenges.
  • Preparation and maintenance of such reports as necessary to carry out the functions of proper disciplinary action or unemployment review hearings.
  • Support and lead special projects as needed.
December 2002
to
April 2005
Company Name City , State Assistant Manager
  • Assisted end-users with a variety of tax preparation related issues.
  • Supervise and train staff, develops and oversee the completion of work, monitors the expenditure of funds.
  • Store, retrieve and distribute information to staff and clients of organization.
  • Ensure that all staff members could use the system effectively and properly transmit documents to the Internal Revenue Service.
  • Receive and responds to questions and complaints from the public.
  • Purchase, inventories, and stores merchandise, supplies and equipment.
August 1999
to
December 2005
Company Name City , State Senior Customer Service Representative
  • Updating customer's information; inputting recent financial data.
  • Provide training and support to employees on banking procedures and terminology.
  • Answer customer inquiries and completed troubleshooting on banking software.
  • Provide day-to-day guidance, coaching, and support to management and staff.
  • Receive and responds to questions and complaints from the public.
  • Develop and oversees the completion of work projects.
  • Complete projects as assigned including information gathering and tracking.
Education
STRAYER UNIVERSITY City , State Associates Degree : Business Administration/Human Resources Business Administration/Human Resources
PRINCE GEORGE'S COMMUNITY COLLEGE City , State Essentials of Human Resource Management Certificate Program
Skills
administrative, banking, basic, benefits, Call Center, clerical, coaching, client, clients, database, documentation, Employee Relations, fax, filing, financial, forms, funds, Human Resource Management, Human Resources, HR, Insurance, maintains inventory, letters, notes, mailing, materials, office applications, office, monitors, office equipment, Organizational, payroll, personnel, quality, research, spreadsheets, surveys, tax preparation, telephone, employee handbooks, troubleshooting, workshops.
",HR +93112113," HR MANAGER Summary Human Resources professional with the ability to work successfully with all levels of an organization, deliver expected results, consistently resolve issues, communicate sensitive information, identify opportunities for improvement and make suggestions for change. Highlights Staffing and recruiting Performance management Employee benefits Employment law Employee and labor relations Manager coaching and training Experience HR Manager 10/2013 to Current Company Name City , State Address employee and management questions, interpret and enforce collective bargaining agreement and help resolve work-related challenges. Counsel employees to correct performance issues and deficiencies. Coach managers on disciplining and terminating employees to minimize liability. Facilitate management communication meetings with employees. Update senior management on Corporate initiated, Company wide HR matters. Ensure on-boarding of quality employees through established and effective recruiting processes. Conducted new employee orientation to foster positive attitude toward organizational objectives. Ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements. Conduct workplace investigations and represent the company at legal hearings. Consult with management regarding performance assessment, recognition programs and conduct reviews of current organization talent. Develop and monitor required controls and programs to meet affirmative action plan goals and objectives. Implement human resources driven programs to maximize productivity to achieve plant goals and objectives. Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies. Sr. HR Generalist 11/2011 to 10/2013 Company Name City , State Perform Initial Service Assessments to identify client needs. Educate clients on best practices regarding workplace policies, applicable employment laws, performance management, recruitment, and employee relations. Design client employee handbooks and job descriptions. Act as liaison to quickly and successfully resolve client issues regarding payroll, health benefits or retirement plans. Complete training seminars for clients management staff and employees. Work to build strong client relationships while providing quality service to retain client base. Maintain personal knowledge of trends and changes in Human Resources legislation to ensure compliance. HR Representative 11/2009 to 11/2011 Company Name City , State Coordinate employee hiring and orientation programs. Provide guidance to management regarding company policies, procedures and facilitate the resolution of policy-related and procedural issues. Work extensively with union representatives to resolve labor relation issues and grievances. Develop and deliver training for management. Manage and promote the Employee Recognition Program. Prepare the annual Affirmative Action Plan. Maintain human resource data bases and manual filing systems. Employment Specialist 09/2008 to 11/2009 Company Name City , State Initiate the hiring process within designated divisions based on predetermined hiring needs. Utilize the Applicant Tracking System to track, source and report on candidates to management. Research, recommend and implement new sourcing methods to attract quality candidates. Create and post employment advertisements with newspapers, on-line job boards and technical publications. Coordinate and conduct interviews for hiring managers. Develop and present employment offers to candidates. Conduct New Hire Orientation for new employees. Prepare weekly, quarterly and annual reports on recruiting activity. Coordinate relocation assistance for candidates and transferring employees. Assist HR Director with employee relations including performance discussions, performance improvement plans, employee investigations and exit interviews. Support the Equal Employment Opportunity (EEO) efforts and ensure attainment of Affirmative Action goals. Plan and lead the annual employee performance appraisal training and assessment program. Provide supervision of the Human Resources Assistant and Office Receptionist. HR Generalist 04/2007 to 04/2008 Company Name City , State Provide support to management regarding employment issues. Assist with monitoring of company wage and salary structure to establish pay practices to recruit and retain quality employees. Research and recommend changes in employee benefit plans. Review resumes, conduct reference checks and generate written offers of employment. Facilitate new hire orientation and conduct exit interviews. Lead annual performance evaluation process. Assist in the documentation of company policies and formalize job descriptions. Process disability and workers compensation benefit claims. Administer the company 401K plan and complete annual compliance testing and reporting. Ensure compliance with all applicable governmental and labor legal and reporting requirements. Human Resources Specialist 09/2006 to 04/2007 Company Name City , State Coordinate all recruitment and on-boarding efforts for facility. Facilitate annual performance appraisal process and review completed evaluations. Administer policies and procedures related to the Family Medical Leave Act (FMLA). Provide assistance to management with employment law, workforce and union labor relations issues. Develop organization related educational materials and conduct on-site training. Organize and chair monthly Facilities Committee in planning of community and company related events. Human Resources Coordinator 09/2002 to 09/2006 Company Name City , State Conduct new hire orientation and training. Process new hire enrollment, existing associate changes and terminations. Compile and track bi-weekly time sheets and other payroll related information to Corporate for processing. Provide support to management regarding policy and procedure compliance. Plan community and company related activities and events. Maintain all employee personnel and medical files. HR Assistant 11/1998 to 08/2002 Company Name City , State Manage the Human Resources Information System (HRIS). Assist the HR Director in recruitment and new hire orientation. Review policies, procedures and benefits with employees. Provide assistance with benefit programs including health, 401K, short term disability and life insurance. Process disability claims, health insurance and 401K enrollment forms. Maintain employee files to meet governmental regulations. Education B.A : Sociology/Psychology State University of New York, Albany City , State A.A.S : Human Services Hudson Valley Community College City , State Skills Professional Human Resources Certification (PHR), June 2011 ","
HR MANAGER
Summary

Human Resources professional with the ability to work successfully with all levels of an organization, deliver expected results, consistently resolve issues, communicate sensitive information, identify opportunities for improvement and make suggestions for change.

Highlights
  • Staffing and recruiting
  • Performance management
  • Employee benefits
  • Employment law
  • Employee and labor relations
  • Manager coaching and training
Experience
HR Manager 10/2013 to Current Company Name City , State
  • Address employee and management questions, interpret and enforce collective bargaining agreement and help resolve work-related challenges.
  • Counsel employees to correct performance issues and deficiencies.
  • Coach managers on disciplining and terminating employees to minimize liability.
  • Facilitate management communication meetings with employees.
  • Update senior management on Corporate initiated, Company wide HR matters.
  • Ensure on-boarding of quality employees through established and effective recruiting processes.
  • Conducted new employee orientation to foster positive attitude toward organizational objectives.
  • Ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements.
  • Conduct workplace investigations and represent the company at legal hearings.
  • Consult with management regarding performance assessment, recognition programs and conduct reviews of current organization talent.
  • Develop and monitor required controls and programs to meet affirmative action plan goals and objectives.
  • Implement human resources driven programs to maximize productivity to achieve plant goals and objectives.
  • Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.
Sr. HR Generalist 11/2011 to 10/2013 Company Name City , State
  • Perform Initial Service Assessments to identify client needs.
  • Educate clients on best practices regarding workplace policies, applicable employment laws, performance management, recruitment, and employee relations.
  • Design client employee handbooks and job descriptions.
  • Act as liaison to quickly and successfully resolve client issues regarding payroll, health benefits or retirement plans.
  • Complete training seminars for clients management staff and employees.
  • Work to build strong client relationships while providing quality service to retain client base.
  • Maintain personal knowledge of trends and changes in Human Resources legislation to ensure compliance.
HR Representative 11/2009 to 11/2011 Company Name City , State
  • Coordinate employee hiring and orientation programs.
  • Provide guidance to management regarding company policies, procedures and facilitate the resolution of policy-related and procedural issues.
  • Work extensively with union representatives to resolve labor relation issues and grievances.
  • Develop and deliver training for management.
  • Manage and promote the Employee Recognition Program.
  • Prepare the annual Affirmative Action Plan.
  • Maintain human resource data bases and manual filing systems.
Employment Specialist 09/2008 to 11/2009 Company Name City , State
  • Initiate the hiring process within designated divisions based on predetermined hiring needs.
  • Utilize the Applicant Tracking System to track, source and report on candidates to management.
  • Research, recommend and implement new sourcing methods to attract quality candidates.
  • Create and post employment advertisements with newspapers, on-line job boards and technical publications.
  • Coordinate and conduct interviews for hiring managers.
  • Develop and present employment offers to candidates.
  • Conduct New Hire Orientation for new employees.
  • Prepare weekly, quarterly and annual reports on recruiting activity.
  • Coordinate relocation assistance for candidates and transferring employees.
  • Assist HR Director with employee relations including performance discussions, performance improvement plans, employee investigations and exit interviews.
  • Support the Equal Employment Opportunity (EEO) efforts and ensure attainment of Affirmative Action goals.
  • Plan and lead the annual employee performance appraisal training and assessment program.
  • Provide supervision of the Human Resources Assistant and Office Receptionist.
HR Generalist 04/2007 to 04/2008 Company Name City , State
  • Provide support to management regarding employment issues.
  • Assist with monitoring of company wage and salary structure to establish pay practices to recruit and retain quality employees.
  • Research and recommend changes in employee benefit plans.
  • Review resumes, conduct reference checks and generate written offers of employment.
  • Facilitate new hire orientation and conduct exit interviews.
  • Lead annual performance evaluation process.
  • Assist in the documentation of company policies and formalize job descriptions.
  • Process disability and workers compensation benefit claims.
  • Administer the company 401K plan and complete annual compliance testing and reporting.
  • Ensure compliance with all applicable governmental and labor legal and reporting requirements.
Human Resources Specialist 09/2006 to 04/2007 Company Name City , State
  • Coordinate all recruitment and on-boarding efforts for facility.
  • Facilitate annual performance appraisal process and review completed evaluations.
  • Administer policies and procedures related to the Family Medical Leave Act (FMLA).
  • Provide assistance to management with employment law, workforce and union labor relations issues.
  • Develop organization related educational materials and conduct on-site training.
  • Organize and chair monthly Facilities Committee in planning of community and company related events.
Human Resources Coordinator 09/2002 to 09/2006 Company Name City , State
  • Conduct new hire orientation and training.
  • Process new hire enrollment, existing associate changes and terminations.
  • Compile and track bi-weekly time sheets and other payroll related information to Corporate for processing.
  • Provide support to management regarding policy and procedure compliance.
  • Plan community and company related activities and events.
  • Maintain all employee personnel and medical files.
HR Assistant 11/1998 to 08/2002 Company Name City , State
  • Manage the Human Resources Information System (HRIS).
  • Assist the HR Director in recruitment and new hire orientation.
  • Review policies, procedures and benefits with employees.
  • Provide assistance with benefit programs including health, 401K, short term disability and life insurance.
  • Process disability claims, health insurance and 401K enrollment forms.
  • Maintain employee files to meet governmental regulations.
Education
B.A : Sociology/Psychology State University of New York, Albany City , State
A.A.S : Human Services Hudson Valley Community College City , State
Skills

Professional Human Resources Certification (PHR), June 2011

",HR +26069113," SOFTWARE ENGINEER Profile Experienced Software Engineer generalist with a strong interest in Game Play, and AI programming. Professional Experience Software Engineer 08/2010 to Current Company Name City , State Star Wars: Galaxy of Heroes (IOS/Android, fall 2015) Worked with product managers to implement in game telemetry Implemented various features and fixed bugs required for soft launch Unannounced Mobile Strategy Title (IOS/Android, unreleased) Established first playable prototype in Unity 3D, with player-controlled units that utilized a navigation mesh while obeying rotational and movement constraints Created custom code to drive vehicle-tread animation based on vehicle velocity Unannounced Mobile Role Playing Title (IOS/Android, Unreleased) Worked with artists to develop player animation and movement code using Unity 3Ds legacy animation and navigation mesh agent Lead the evaluation and eventual adoption of Unity's Mecanim Animation System to drive character animation Wrote code to support player interaction with in-world game objects Created procedural loot animation system using physics to animate loot drops Prototyped player exploration game mode with multiple control schemes and UI Dawngate (PC, Open beta release) Extended the developer cheat system to allow in-game cheats to be used on production servers by entitled user accounts to facilitate QA testing and debugging of live builds Worked with a team to develop AI bots from a single rough prototype to a full roster of 5 bots released as part of first time user experience Developed AI behaviors, and a system that used dynamic navigation mesh obstacles allowing bots to avoid incoming enemy fire and move away from fire at current location Profiled and optimized server-side (Lua/C++) code to improve performance added new AI editor and in-game functionality to support game design requirements Command & Conquer (PC, Limited live alpha release) Enhanced and debugged (C#) server-side skirmish AI unit production and base defense, and developed code to allow the skirmish AI Generals to use taunts against opponents Established localization pipeline and workflow using EA shared technology database and tools Integrated an EA shared technology UI system (C++) into the Frostbite game client codebase Implemented HUD features such as objective system, and contextual unit information display Designed and implemented (C++) client, and (C#) server code for queued player command system, and commands including moving, attacking, changing stance, and selecting units Developed code to handle assigning units and structures to control groups Refactored hotkey system to allow hotkeys to trigger different actions based on context Star Wars: The Old Republic (PC, Shipped December 2011) Refactored server logging system initialization to improve log coverage at startup. Trion Worlds, Software Engineer 09/2008 to 08/2010 City , State Rift (PC, Shipped March 2011) Developed automated load test scenarios that included report generation for historical analysis Implemented UI features for the Game Remote Administration Tool for customer service agents Platform Engineering Team Performed feature development and maintenance of platform products, including the crash service, real-time metrics visualization system, and the data collection and transformation service Designed and developed Distributed Testing Service, a client-server based system designed to run functional, load, and scalability tests, and store results in a database Reclaimed and updated code from game team code base, and released it as part of the Trion Platform Foundation code base. Midway, Software Engineer 08/2006 to 08/2008 City , State Unannounced Third Person Action Title (PS3/Xbox 360, Unreleased) Worked in an interrupt-driven environment to implement features, fix bugs and create tools designed to improve the workflow for content creators during daily development, utilizing C++ Unreal Script, UnrealEd, and MAXScript. Core Technology Group TNA iMPACT! (PS3/XBox 360, Shipped Sep 2008), Wheelman (PS3/XBox 360, Shipped Mar 2009), BlackSite Area 51 (PS3/XBox 360, Shipped Nov 2007) Contributed to the Unreal Engine 3 based Core Technology Platform code used across all of Midway's next generation PC, Xbox 360, and PS3 titles by fixing bugs, performing integrations, and reclaiming code from game development teams. Education and Training Bachelors of Science : Computer Science May 2006 Georgia State University City , State Computer Science Skills 3D, alpha, animation, AI, C++, client-server, codebase, content, client, customer service, data collection, database, debugging, editor, features, functional, game design, logging, C#, navigation, next, developer, physics, QA, real-time, servers, Script, Strategy, telemetry, workflow ","
SOFTWARE ENGINEER
Profile

Experienced Software Engineer generalist with a strong interest in Game Play, and AI programming.

Professional Experience
Software Engineer 08/2010 to Current Company Name City , State
  • Star Wars: Galaxy of Heroes (IOS/Android, fall 2015) Worked with product managers to implement in game telemetry Implemented various features and fixed bugs required for soft launch Unannounced Mobile Strategy Title (IOS/Android, unreleased) Established first playable prototype in Unity 3D, with player-controlled units that utilized a navigation mesh while obeying rotational and movement constraints Created custom code to drive vehicle-tread animation based on vehicle velocity Unannounced Mobile Role Playing Title (IOS/Android, Unreleased) Worked with artists to develop player animation and movement code using Unity 3Ds legacy animation and navigation mesh agent Lead the evaluation and eventual adoption of Unity's Mecanim Animation System to drive character animation Wrote code to support player interaction with in-world game objects Created procedural loot animation system using physics to animate loot drops Prototyped player exploration game mode with multiple control schemes and UI Dawngate (PC, Open beta release) Extended the developer cheat system to allow in-game cheats to be used on production servers by entitled user accounts to facilitate QA testing and debugging of live builds Worked with a team to develop AI bots from a single rough prototype to a full roster of 5 bots released as part of first time user experience Developed AI behaviors, and a system that used dynamic navigation mesh obstacles allowing bots to avoid incoming enemy fire and move away from fire at current location Profiled and optimized server-side (Lua/C++) code to improve performance added new AI editor and in-game functionality to support game design requirements Command & Conquer (PC, Limited live alpha release) Enhanced and debugged (C#) server-side skirmish AI unit production and base defense, and developed code to allow the skirmish AI Generals to use taunts against opponents Established localization pipeline and workflow using EA shared technology database and tools Integrated an EA shared technology UI system (C++) into the Frostbite game client codebase Implemented HUD features such as objective system, and contextual unit information display Designed and implemented (C++) client, and (C#) server code for queued player command system, and commands including moving, attacking, changing stance, and selecting units Developed code to handle assigning units and structures to control groups Refactored hotkey system to allow hotkeys to trigger different actions based on context Star Wars: The Old Republic (PC, Shipped December 2011) Refactored server logging system initialization to improve log coverage at startup.
Trion Worlds, Software Engineer 09/2008 to 08/2010 City , State
  • Rift (PC, Shipped March 2011) Developed automated load test scenarios that included report generation for historical analysis Implemented UI features for the Game Remote Administration Tool for customer service agents Platform Engineering Team Performed feature development and maintenance of platform products, including the crash service, real-time metrics visualization system, and the data collection and transformation service Designed and developed Distributed Testing Service, a client-server based system designed to run functional, load, and scalability tests, and store results in a database Reclaimed and updated code from game team code base, and released it as part of the Trion Platform Foundation code base.
Midway, Software Engineer 08/2006 to 08/2008 City , State
  • Unannounced Third Person Action Title (PS3/Xbox 360, Unreleased) Worked in an interrupt-driven environment to implement features, fix bugs and create tools designed to improve the workflow for content creators during daily development, utilizing C++ Unreal Script, UnrealEd, and MAXScript.
  • Core Technology Group TNA iMPACT! (PS3/XBox 360, Shipped Sep 2008), Wheelman (PS3/XBox 360, Shipped Mar 2009), BlackSite Area 51 (PS3/XBox 360, Shipped Nov 2007) Contributed to the Unreal Engine 3 based Core Technology Platform code used across all of Midway's next generation PC, Xbox 360, and PS3 titles by fixing bugs, performing integrations, and reclaiming code from game development teams.
Education and Training
Bachelors of Science : Computer Science May 2006 Georgia State University City , State Computer Science
Skills
3D, alpha, animation, AI, C++, client-server, codebase, content, client, customer service, data collection, database, debugging, editor, features, functional, game design, logging, C#, navigation, next, developer, physics, QA, real-time, servers, Script, Strategy, telemetry, workflow
",ARTS +23427369," CUSTOMER SERVICE ADVOCATE Summary Detail-oriented Administrative/ Clerical support with extensive experience performing medical clerical duties and supporting 5 physicians in a busy medical office. Expertise includes with excellent communication skills demonstrated by18 years of experience, verifying insurance coverage, records reviews and schedule maintenance. Highlights Results-oriented Maintains strict confidentiality Meticulous attention to detail Excellent communication skills Team player with positive attitude Strong work ethics Experience Customer Service Advocate May 2014 to Current Company Name － City , State Provided accurate and appropriate information in response to customer inquiries by Medicare Part B providers Explain Medicare Part B claim denials and how to correct claim for payment. Provide reference and resource material to providers and conduct research into some denials Verify and confirm beneficiary eligibility in Medicare Part A and B. Strictly followed all federal and state guidelines for release of information. Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered. Customer Service Representative September 2013 to May 2014 Company Name － City , State Addressed customer service inquiries in a timely and accurate fashion. Explaining current Medicare D drug plan to members Taking medication refill orders Researching plan design copay structures and formulary change Providing pleasant, accurate customer service Providing information regarding changes to Medicare Part D drug plan structures Providing Medicare mandates procedures and updates. Surgery Scheduler March 1999 to June 2013 Company Name － City , State Efficiently performed insurance verification and pre-certification and pre-authorization functions. Sending redetermination to insurance both private and government for surgical procedures Coordinate surgery schedule with patient, physician and operating room and p rovide patients with detailed information regarding dates, time scheduled and necessary Arrange and schedule pre-operative test for patient and maintains operating room schedule instructions, as directed by physicians. Contact patient to remind of post-operative instructions, as directed by physicians. Working knowing in Star Panel, Epic Hyperspace, and other systems Verify patient eligibility, coverage for procedure,obtain pre-certifications, authorizations for procedures and tests ordered by physician. Notify and forward paperwork for insurance certification to Billing Office and obtain additional paperwork if needed for compliance. Responds to written and telephone inquiries from carriers regarding surgeries Perform clerical duties to support physicians and the surgery scheduling function regarding patient and surgery information Office Assistant III February 1996 to March 1999 Company Name － City , State Responsible for printing daily schedules to pull medical records for clinic appointments and surgeries. Recorded and filed patient data and medical records Scanned and indexed clinic notes, pathology reports, lab tests, financial information in Electronic health record system Performed various administrative duties, including data entry and document preparation. Eliminated outdated records on annual basis by sending the records to be scanned Assisting medical students, doctors, nurses and secretaries archival retrieval Pick up, sort and distribute mail for clinic. Clerk III January 1995 to February 1996 Company Name － City , State Developed and created a more effective filing system to accelerate paperwork processing. Printing daily schedules, pull medical records for clinic. Verified that information in the computer system was up-to-date and accurate for appointments and surgery. Dispersed incoming mail to correct recipients throughout the office. Education Bachelor of Science : Health Care Administration with Concentration in Management , 1991 University of Phoenix － City , State Health Care Administration ,still in progress will graduate June 2016 High School Diploma : Psychology , 1990 Belmont University － City , State Studies included Statistical Mathematics, Western Civilizations , Majoring in Psychology Minor in Sociology Algebra I & II Stratford High School － City , State Studies included Algebra I &II and Trigonometry, Geometry and French I &II H Accomplishments Healthcare Administration- still in progress Accomplishments Certificate thru Vanderbilt Training and Development Organizational Skills Certificate received on June 22, 2000. Attendance in Tenn-care in-service May 2003, January 2004, March 2004, July 2005, August 2005 for BCBS pre-certs. Working knowledge in Excel and with CPT coding, Completion of Administrative Assistants Conference September 2008. Skills Scheduling, Strong verbal skills, Excellent written skills, ICD-9 and CPT coding ","
CUSTOMER SERVICE ADVOCATE
Summary

Detail-oriented Administrative/ Clerical support with extensive experience performing medical clerical duties and supporting 5 physicians in a busy medical office. Expertise includes with excellent communication skills demonstrated by18 years of experience, verifying insurance coverage, records reviews and schedule maintenance.

Highlights
  • Results-oriented
  • Maintains strict confidentiality
  • Meticulous attention to detail
  • Excellent communication skills
  • Team player with positive attitude
  • Strong work ethics
Experience
Customer Service Advocate
May 2014 to Current Company Name － City , State
  • Provided accurate and appropriate information in response to customer inquiries by Medicare Part B providers
  • Explain Medicare Part B claim denials and how to correct claim for payment.
  • Provide reference and resource material to providers and conduct research into some denials
  • Verify and confirm beneficiary eligibility in Medicare Part A and B.
  • Strictly followed all federal and state guidelines for release of information.
  • Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.
Customer Service Representative
September 2013 to May 2014 Company Name － City , State
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Explaining current Medicare D drug plan to members
  • Taking medication refill orders
  • Researching plan design copay structures and formulary change
  • Providing pleasant, accurate customer service
  • Providing information regarding changes to Medicare Part D drug plan structures Providing Medicare mandates procedures and updates.
Surgery Scheduler
March 1999 to June 2013 Company Name － City , State
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Sending redetermination to insurance both private and government for surgical procedures
  • Coordinate surgery schedule with patient, physician and operating room and p rovide patients with detailed information regarding dates, time scheduled and necessary
  • Arrange and schedule pre-operative test for patient and maintains operating room schedule instructions, as directed by physicians.
  • Contact patient to remind of post-operative instructions, as directed by physicians.
  • Working knowing in Star Panel, Epic Hyperspace, and other systems
  • Verify patient eligibility, coverage for procedure,obtain pre-certifications, authorizations for procedures and tests ordered by physician.
  • Notify and forward paperwork for insurance certification to Billing Office and obtain additional paperwork if needed for compliance.
  • Responds to written and telephone inquiries from carriers regarding surgeries
  • Perform clerical duties to support physicians and the surgery scheduling function regarding patient and surgery information
Office Assistant III
February 1996 to March 1999 Company Name － City , State
  • Responsible for printing daily schedules to pull medical records for clinic appointments and surgeries.
  • Recorded and filed patient data and medical records
  • Scanned and indexed clinic notes, pathology reports, lab tests, financial information in Electronic health record system
  • Performed various administrative duties, including data entry and document preparation.
  • Eliminated outdated records on annual basis by sending the records to be scanned
  • Assisting medical students, doctors, nurses and secretaries archival retrieval
  • Pick up, sort and distribute mail for clinic.
Clerk III
January 1995 to February 1996 Company Name － City , State
  • Developed and created a more effective filing system to accelerate paperwork processing.
  • Printing daily schedules, pull medical records for clinic.
  • Verified that information in the computer system was up-to-date and accurate for appointments and surgery.
  • Dispersed incoming mail to correct recipients throughout the office.
Education
Bachelor of Science : Health Care Administration with Concentration in Management , 1991 University of Phoenix － City , State

Health Care Administration ,still in progress will graduate June 2016
High School Diploma : Psychology , 1990 Belmont University － City , State

Studies included Statistical Mathematics, Western Civilizations , Majoring in Psychology Minor in Sociology

Algebra I & II Stratford High School － City , State

Studies included Algebra I &II and Trigonometry, Geometry and French I &II H
Accomplishments
  • Healthcare Administration- still in progress Accomplishments Certificate thru Vanderbilt Training and Development Organizational Skills Certificate received on June 22, 2000.
  • Attendance in Tenn-care in-service May 2003, January 2004, March 2004, July 2005, August 2005 for BCBS pre-certs.
  • Working knowledge in Excel and with CPT coding, Completion of Administrative Assistants Conference September 2008.
Skills

Scheduling, Strong verbal skills, Excellent written skills, ICD-9 and CPT coding

",ADVOCATE +81125166," ENGINEERING MANAGER Experience Engineering Manager February 2008 to Current Company Name － City , State Supervisor: Tom Mosca, VP Manufacturing Manager of tool room, tool service, and punch manufacturing departments Manager of engineering, drafting, CNC programming, and lean/continuous improvement Engineering support for supervisors and shop floor with emphasis on problem solving Research, planning and execution of capital projects Design and engineering calculations for custom architectural products and fabrications Cost estimating of fabricating work and architectural projects Design and develop perforating punch tooling CNC programming of Whitney punch/plasma CNC programming of Trumpf press brake Research and implement new manufacturing processes Train employees in the operation of new equipment and new manufacturing processes Lead research and development efforts for high precision products Assist outside sales with customer visits and technical proposals Provide technical support to inside customer service and interact with customers Work with customers and outside tooling vendors to design automotive stamping dies Support for maintenance and operation of perforating, stamping, and throat presses Manufacturing Engineer October 2004 to February 2008 Company Name － City , State Supervisor: Dave Rollison, Owner Cost estimating from customer supplied parts or drawings Creation of shop floor routing for parts and assemblies CNC programming of Amada turret presses Scheduling and supervision of entire shop Train shop personnel in the operation of CNC equipment Total customer service from design and estimating to production and delivery Maintain and repair shop equipment and hand tools Quality control and part inspections Maintain, repair, and upgrade turret press tooling Cost engineering and problem solving to meet customer needs Manufacturing Engineer September 2002 to October 2004 Company Name － City , State Supervisor: Gary Albright, Owner Creation of flat patterns from customer supplied drawings CNC programming of Amada turret presses CNC programming of Amada FMS line with right angle shear and sorting system Maintain and repair CNC equipment, powder coating system, and air compressors Train shop personnel in the operation of CNC equipment Prepare standard work instructions for all aspects of shop operation Design and subcontract special tooling for press brakes Total project management from raw materials to packaging Subcontract machining, plating, irridite, and silk screening Maintain steel and aluminum inventory Estimating of new jobs and customer service Shop supervision and inspection of parts through the manufacturing process Time study and cost comparison to quotes Assist customer with design for manufacturing Manufacturing Engineer October 1997 to September 2002 Company Name － City , State Supervisor: Chuck Searfoss, General Manager Creation of flat patterns from customer supplied drawings CNC programming of Amada and Behrens turret presses CNC programming of Trumpf automated punching cell CNC programming of Trumpf laser Programming of Motoman 2-head robotic welding cell Creation of shop floor routings for parts and assemblies Design and build welding fixtures for robotic welding cell Design and build fixtures for OBI punch presses Manage all tooling for punch presses and press brakes Design and order all special tooling for punches and brakes Research, select, and justify new capital equipment Train shop personnel in the operation of new equipment Lead maintenance department in the repair of equipment and tools Time study and cost analysis of equipment in operation Work with customers to identify and solve manufacturing problems Manufacturing Engineer February 1996 to September 1997 Company Name － City , State Supervisor: Jim Nance, General Manager Creation of flat patterns from customer supplied drawings CNC programming of Amada turret presses CNC programming of Amada FMS and automated punching cells CNC programming of Amada lasers Creation of shop floor routings for parts and assemblies Design and order special tooling for punches and brakes Research and recommend new capital equipment Assist in the maintenance and repair of equipment and tools Time study and run time analysis of equipment in operation Work with customers to identify and solve manufacturing problems Mechanical Engineer December 1993 to January 1996 Company Name － City , State Supervisor: Bill Higgins, General Manager Design systems and create approval drawings from customer supplied specifications Structural steel design and pressure calculations for industrial dust collection Create detailed shop floor drawings from approved designs CNC programming of Amada punch/plasma turret press CNC programming of MG systems plasma table Redesign, modify, and customize product line of utility truck bodies Total product support for line of industrial louvers and dampers Wind and hurricane load calculations on louvers and penthouses Assist in the design and manufacture of welding fixtures Designer/Drafter March 1993 to December 1993 Company Name － City , State Supervisor: Dave Whalen Create detailed part drawings of ice cream hardening machines and conveyors Create layout and installation drawings of industrial pallet storage systems Create electrical schematics and control panel drawings for ice cream hardening machines Proficiencies and Training: AutoCAD 2012, Digital Resources DB32 Punch/Plasma, Trumpf Suite Punch/Bend/Laser, Amada Punch/Plasma/Laser, Motoman MRC, MIG/TIG Welding, Syman, Q&A, Made2Manage MS Excel, MS Word, MS Outlook, EncompixDie Setting Training, Lean Manufacturing Training, 5S/Kaizen Event/Kanban Training, A-B PLC Training Notable career projects: Pacific 400 ton stamping press - inspection, purchasing, installation, and startup. Best Buy - design façade system, canopy, and entry wall element, installed on 60 stores. DENR building in Raleigh NC - design and manufacture sunshades covering entire south face. Hershey Medical Center - design for manufacturing of raised planter weldments. Southern Environmental - punching diffuser plates from Hardox 450. Johnson Controls - design 24' tall exterior column covers for main campus buildings. Kenworth - create manufacturing cell for muffler guards, grills, and grill trim assemblies. Peterbilt - create manufacturing cell for grill trim weldments and assemblies. Lutron Electronics - design for manufacturing of panels, boxes, and enclosures. Ericsson Telecommunications - design for manufacturing stainless steel electronics enclosures. Diebold - design for manufacturing electronics enclosures, light duty ATM cabinets. NCR - set of manufacturing cell for electronics enclosures and circuit board parts. Better Engineering - design for manufacturing of washing cabinets. Playworld Systems - design for manufacturing of playground platforms and stairs. Coolaire Systems - design for manufacturing of industrial air conditioning enclosures. Peavey and Crest Audio - manufacturing of stereo amplifier chassis. Vulcan Hart, ITW, and Wolf Range - manufacturing of stainless steel panels. Vulcan Hart - design of heat exchanger and assembly machine. Fleetwood Motorhomes - robotic welding of chassis trusses and various brackets and panels. Alaska, Keystoker, Leisure Line, and Reading Stove - manufacturing of wood and coal stoves. Trafcon Inc - manufacturing of construction zone light panels. Morrison Truck Bodies - designed crane body with open crane compartment. Airline - designed watertight louver/damper combo with high performance. Education B.S. : Mechanical Engineering West Virginia Institute of Technology － City , State , US West Virginia Institute of Technology Montgomery, West Virginia 25136 Major: Mechanical Engineering Graduation: B.S. December, 1992 Skills Welding, Automotive, Automotive Cnc, Cnc, Cnc Programming, Shop Floor, Tooling, Amada, Engineer, Maintenance, Customer Service, Estimating, Receptionist, Retail Sales, Manufacturing Engineer, Cost Estimating, Problem Solving, Plasma, Brakes, Stamping, Automotive Stamping, Continuous Improvement, Drafting, Engineering Support, Manufacturing Processes, Outside Sales, Press Brake, Proposals, Sales, Sales With, Stamping Dies, Technical Support, Tool Room, Press Brakes, Laser, Motoman, Robotic, Robotic Welding, Strippit, Turret Press, Cost Analysis, Hand Tools, Inspections, Quality Control, Scheduling, Design For Manufacturing, Inspection, Collection, Flux Core, Load Calculations, Mechanical Engineer, Mechanical/electrical Engineer, Product Support, Steel Design, Structural Steel, Structural Steel Design, Compressors, Inventory, Machining, Manufacturing Process, Packaging, Plating, Powder Coating, Project Management, Shear, Sorting, Total Project Management, Lasers, Air Conditioning, Assembly, Autocad, Autodesk, Buying/procurement, Cabinets, Chassis, Circuit Board, Control Panel, Conveyors, Designer/drafter, Electrical Schematics, Excel, Kaizen, Kanban, Lean Manufacturing, Mig, Ms Excel, Ms Outlook, Ms Word, Ncr, Outlook, Purchasing, Schematics, Stainless Steel, Stamping Press, Telecommunications, Tig Welding, Training, Trusses, Word, Mechanical Engineering ","
ENGINEERING MANAGER
Experience
Engineering Manager
February 2008 to Current Company Name － City , State
  • Supervisor: Tom Mosca, VP Manufacturing
  • Manager of tool room, tool service, and punch manufacturing departments
  • Manager of engineering, drafting, CNC programming, and lean/continuous improvement
  • Engineering support for supervisors and shop floor with emphasis on problem solving
  • Research, planning and execution of capital projects
  • Design and engineering calculations for custom architectural products and fabrications
  • Cost estimating of fabricating work and architectural projects
  • Design and develop perforating punch tooling
  • CNC programming of Whitney punch/plasma
  • CNC programming of Trumpf press brake
  • Research and implement new manufacturing processes
  • Train employees in the operation of new equipment and new manufacturing processes
  • Lead research and development efforts for high precision products
  • Assist outside sales with customer visits and technical proposals
  • Provide technical support to inside customer service and interact with customers
  • Work with customers and outside tooling vendors to design automotive stamping dies
  • Support for maintenance and operation of perforating, stamping, and throat presses
Manufacturing Engineer
October 2004 to February 2008 Company Name － City , State
  • Supervisor: Dave Rollison, Owner
  • Cost estimating from customer supplied parts or drawings
  • Creation of shop floor routing for parts and assemblies
  • CNC programming of Amada turret presses
  • Scheduling and supervision of entire shop
  • Train shop personnel in the operation of CNC equipment
  • Total customer service from design and estimating to production and delivery
  • Maintain and repair shop equipment and hand tools
  • Quality control and part inspections
  • Maintain, repair, and upgrade turret press tooling
  • Cost engineering and problem solving to meet customer needs
Manufacturing Engineer
September 2002 to October 2004 Company Name － City , State
  • Supervisor: Gary Albright, Owner
  • Creation of flat patterns from customer supplied drawings
  • CNC programming of Amada turret presses
  • CNC programming of Amada FMS line with right angle shear and sorting system
  • Maintain and repair CNC equipment, powder coating system, and air compressors
  • Train shop personnel in the operation of CNC equipment
  • Prepare standard work instructions for all aspects of shop operation
  • Design and subcontract special tooling for press brakes
  • Total project management from raw materials to packaging
  • Subcontract machining, plating, irridite, and silk screening
  • Maintain steel and aluminum inventory
  • Estimating of new jobs and customer service
  • Shop supervision and inspection of parts through the manufacturing process
  • Time study and cost comparison to quotes
  • Assist customer with design for manufacturing
Manufacturing Engineer
October 1997 to September 2002 Company Name － City , State
  • Supervisor: Chuck Searfoss, General Manager
  • Creation of flat patterns from customer supplied drawings
  • CNC programming of Amada and Behrens turret presses
  • CNC programming of Trumpf automated punching cell
  • CNC programming of Trumpf laser
  • Programming of Motoman 2-head robotic welding cell
  • Creation of shop floor routings for parts and assemblies
  • Design and build welding fixtures for robotic welding cell
  • Design and build fixtures for OBI punch presses
  • Manage all tooling for punch presses and press brakes
  • Design and order all special tooling for punches and brakes
  • Research, select, and justify new capital equipment
  • Train shop personnel in the operation of new equipment
  • Lead maintenance department in the repair of equipment and tools
  • Time study and cost analysis of equipment in operation
  • Work with customers to identify and solve manufacturing problems
Manufacturing Engineer
February 1996 to September 1997 Company Name － City , State
  • Supervisor: Jim Nance, General Manager
  • Creation of flat patterns from customer supplied drawings
  • CNC programming of Amada turret presses
  • CNC programming of Amada FMS and automated punching cells
  • CNC programming of Amada lasers
  • Creation of shop floor routings for parts and assemblies
  • Design and order special tooling for punches and brakes
  • Research and recommend new capital equipment
  • Assist in the maintenance and repair of equipment and tools
  • Time study and run time analysis of equipment in operation
  • Work with customers to identify and solve manufacturing problems
Mechanical Engineer
December 1993 to January 1996 Company Name － City , State
  • Supervisor: Bill Higgins, General Manager
  • Design systems and create approval drawings from customer supplied specifications
  • Structural steel design and pressure calculations for industrial dust collection
  • Create detailed shop floor drawings from approved designs
  • CNC programming of Amada punch/plasma turret press
  • CNC programming of MG systems plasma table
  • Redesign, modify, and customize product line of utility truck bodies
  • Total product support for line of industrial louvers and dampers
  • Wind and hurricane load calculations on louvers and penthouses
  • Assist in the design and manufacture of welding fixtures
Designer/Drafter
March 1993 to December 1993 Company Name － City , State
  • Supervisor: Dave Whalen
  • Create detailed part drawings of ice cream hardening machines and conveyors
  • Create layout and installation drawings of industrial pallet storage systems
  • Create electrical schematics and control panel drawings for ice cream hardening machines Proficiencies and Training: AutoCAD 2012, Digital Resources DB32 Punch/Plasma, Trumpf Suite Punch/Bend/Laser, Amada Punch/Plasma/Laser, Motoman MRC, MIG/TIG Welding, Syman, Q&A, Made2Manage MS Excel, MS Word, MS Outlook, EncompixDie Setting Training, Lean Manufacturing Training, 5S/Kaizen Event/Kanban Training, A-B PLC Training Notable career projects: Pacific 400 ton stamping press - inspection, purchasing, installation, and startup. Best Buy - design façade system, canopy, and entry wall element, installed on 60 stores. DENR building in Raleigh NC - design and manufacture sunshades covering entire south face. Hershey Medical Center - design for manufacturing of raised planter weldments. Southern Environmental - punching diffuser plates from Hardox 450. Johnson Controls - design 24' tall exterior column covers for main campus buildings. Kenworth - create manufacturing cell for muffler guards, grills, and grill trim assemblies. Peterbilt - create manufacturing cell for grill trim weldments and assemblies. Lutron Electronics - design for manufacturing of panels, boxes, and enclosures. Ericsson Telecommunications - design for manufacturing stainless steel electronics enclosures. Diebold - design for manufacturing electronics enclosures, light duty ATM cabinets. NCR - set of manufacturing cell for electronics enclosures and circuit board parts. Better Engineering - design for manufacturing of washing cabinets. Playworld Systems - design for manufacturing of playground platforms and stairs. Coolaire Systems - design for manufacturing of industrial air conditioning enclosures. Peavey and Crest Audio - manufacturing of stereo amplifier chassis. Vulcan Hart, ITW, and Wolf Range - manufacturing of stainless steel panels. Vulcan Hart - design of heat exchanger and assembly machine. Fleetwood Motorhomes - robotic welding of chassis trusses and various brackets and panels. Alaska, Keystoker, Leisure Line, and Reading Stove - manufacturing of wood and coal stoves. Trafcon Inc - manufacturing of construction zone light panels. Morrison Truck Bodies - designed crane body with open crane compartment. Airline - designed watertight louver/damper combo with high performance.
Education
B.S. : Mechanical Engineering West Virginia Institute of Technology － City , State , US West Virginia Institute of Technology Montgomery, West Virginia 25136 Major: Mechanical Engineering Graduation: B.S. December, 1992
Skills
Welding, Automotive, Automotive Cnc, Cnc, Cnc Programming, Shop Floor, Tooling, Amada, Engineer, Maintenance, Customer Service, Estimating, Receptionist, Retail Sales, Manufacturing Engineer, Cost Estimating, Problem Solving, Plasma, Brakes, Stamping, Automotive Stamping, Continuous Improvement, Drafting, Engineering Support, Manufacturing Processes, Outside Sales, Press Brake, Proposals, Sales, Sales With, Stamping Dies, Technical Support, Tool Room, Press Brakes, Laser, Motoman, Robotic, Robotic Welding, Strippit, Turret Press, Cost Analysis, Hand Tools, Inspections, Quality Control, Scheduling, Design For Manufacturing, Inspection, Collection, Flux Core, Load Calculations, Mechanical Engineer, Mechanical/electrical Engineer, Product Support, Steel Design, Structural Steel, Structural Steel Design, Compressors, Inventory, Machining, Manufacturing Process, Packaging, Plating, Powder Coating, Project Management, Shear, Sorting, Total Project Management, Lasers, Air Conditioning, Assembly, Autocad, Autodesk, Buying/procurement, Cabinets, Chassis, Circuit Board, Control Panel, Conveyors, Designer/drafter, Electrical Schematics, Excel, Kaizen, Kanban, Lean Manufacturing, Mig, Ms Excel, Ms Outlook, Ms Word, Ncr, Outlook, Purchasing, Schematics, Stainless Steel, Stamping Press, Telecommunications, Tig Welding, Training, Trusses, Word, Mechanical Engineering
",ENGINEERING +58665241," ENGLISH TEACHER Summary I am an imaginative teacher committed to staying current with the latest teaching theories and trends, as well as with behavioral studies. My strong subject areas include 7-12 English (ELA) (ESL) and psychology. Highlights Valid and Current Teaching Certification in Connecticut Kind and empathetic towards students Background Urban public schools Grades 7-12 Ph.D. in Psychology Member Psi Chi International Honor Society Member NCTE Member APA Graduate Certificate in Women's Studies National Institute of Health/ For Human Participants Approved Ongoing PD in current methods and developments in pedagogy Excellent with developing positive rapport with students Developed common core skills with classroom work for each marking period/and for each grade and assignment Made oral presentations/projects mandatory for each student 5x per year- great practice for kids to work with others and impress others-aligned with Common Core strands Developed pre/post CFAs for each unit to coordinate with standardized testing Dissertation topic-prejudices - origins and resolutions Accomplishments Led 8th grade writing increases on standardized testing 18% from previous year (through innovative instruction methods) and higher than 2 other classes at same level ESL students achieved with MS Office / Technology pre-lesson scores 0-45 and post-lesson scores 85-100; including Word- writing poetry and/or lyrics; Publisher- writing short bio/life story with choosing formats and setting up personally - Co-taught class with TESOL teacher class of 35 students Coordinated after-school writing club for poetry, lyrics, and stories in a magazine/blog format Established drama club for 7th and 8th graders - produced plays 2 performances annually Opened before and after school chess fun tables for learning/practicing Experience English Teacher Oct 2014 to Jun 2015 Company Name - City , State Helped students develop and improve study methods and habits; Worked cooperatively with special education and ESL teachers to modify curricula for special education and ESL students according to Individual Education Plans (IEPs); Continued to develop knowledge of my content area ELA through continued education courses; Established and enforced rules for behavior among students; Alerted administrators to any concerns about student performance and progress; Set and enforced clear deadlines for student work and integrated technology into the curriculum to develop students' word processing and research skills; Incorporated engaging texts to enhance literacy skills and foster a fun and engaging learning environment; Assessed student progress weekly, monthly and quarterly; Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times; Participated in regular training courses to keep up-to-date with new teaching methods and developments in the field; Implemented remedial programs for students requiring extra help; Encouraged discussion of class material to promote critical thinking; Established positive relationships with students, parents, colleagues and administrators. Professor of English Jan 2002 to May 2014 Company Name - City , State Taught computerized reading and writing.. as well as general reading and writing in lecture/listen/discuss style. Presented all class material and policies accurately and clearly for 2 classes each semester; Used a variety of teaching methods such as lectures, discussions and demonstrations and technology; Encouraged discussion of class material to promote critical thinking among students; Participated in regular training courses to keep up-to-date with new teaching methods and developments in the field; Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times;. English Teacher Aug 2001 to Dec 2011 Company Name - City , State Used a variety of teaching methods such as lectures, discussions and demonstrations-created oral feedback and critiques for writing assignments with each student having a chance to speak; Participated in data training and data teams/created forms for team and stats; Revised curricula to align with Common Core skills; Enforced both classroom and administration policies and rules at all times in my classroom and halls; Instituted SAT vocabulary technique in classwork;. English Teacher Aug 1998 to Jun 2001 Company Name - City , State Presented all class material and policies accurately and clearly for 5 classes each marking period; Implemented new strategies for classroom management; Used a variety of teaching methods such as lectures, discussions and demonstrations/technology; Met with parent/guardians to discuss students' progress at least once per MP; Enforced both classroom and administration policies and rules at all times; Created after school writing program; Revised curricula for ELA content area;. Education Ph.D , Counseling Psychology 2012 Walden University - City , State , USA Counseling Psychology Transcripts are attached to this packet Master of Science , English 1999 Southern CT State University - City , State , USA Earned Certificate in Women's Studies Bachelor of Science , Education/English 1993 Southern CT State University - City , State , USA ","
ENGLISH TEACHER
Summary
I am an imaginative teacher committed to staying current with the latest teaching theories and trends, as well as with behavioral studies. My strong subject areas include 7-12 English (ELA) (ESL) and psychology.
Highlights
  • Valid and Current Teaching Certification in Connecticut
  • Kind and empathetic towards students
  • Background Urban public schools Grades 7-12
  • Ph.D. in Psychology
  • Member Psi Chi International Honor Society
  • Member NCTE
  • Member APA Graduate
  • Certificate in Women's Studies
  • National Institute of Health/ For Human Participants Approved
  • Ongoing PD in current methods and developments in pedagogy
  • Excellent with developing positive rapport with students
  • Developed common core skills with classroom work for each marking period/and for each grade and assignment
  • Made oral presentations/projects mandatory for each student 5x per year- great practice for kids to work with others and impress others-aligned with Common Core strands
  • Developed pre/post CFAs for each unit to coordinate with standardized testing
  • Dissertation topic-prejudices - origins and resolutions
Accomplishments

Led 8th grade writing increases on standardized testing 18% from previous year (through innovative instruction methods) and higher than 2 other classes at same level


ESL students achieved with MS Office / Technology pre-lesson scores 0-45 and post-lesson scores 85-100; including Word- writing poetry and/or lyrics; Publisher- writing short bio/life story with choosing formats and setting up personally - Co-taught class with TESOL teacher class of 35 students


Coordinated after-school writing club for poetry, lyrics, and stories in a magazine/blog format


Established drama club for 7th and 8th graders - produced plays 2 performances annually


Opened before and after school chess fun tables for learning/practicing

Experience
English Teacher Oct 2014 to Jun 2015
Company Name - City , State
  • Helped students develop and improve study methods and habits; Worked cooperatively with special education and ESL teachers to modify curricula for special education and ESL students according to Individual Education Plans (IEPs); Continued to develop knowledge of my content area ELA through continued education courses; Established and enforced rules for behavior among students; Alerted administrators to any concerns about student performance and progress; Set and enforced clear deadlines for student work and integrated technology into the curriculum to develop students' word processing and research skills; Incorporated engaging texts to enhance literacy skills and foster a fun and engaging learning environment; Assessed student progress weekly, monthly and quarterly; Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times; Participated in regular training courses to keep up-to-date with new teaching methods and developments in the field; Implemented remedial programs for students requiring extra help; Encouraged discussion of class material to promote critical thinking; Established positive relationships with students, parents, colleagues and administrators.
Professor of English Jan 2002 to May 2014
Company Name - City , State
  • Taught computerized reading and writing.. as well as general reading and writing in lecture/listen/discuss style. Presented all class material and policies accurately and clearly for 2 classes each semester; Used a variety of teaching methods such as lectures, discussions and demonstrations and technology; Encouraged discussion of class material to promote critical thinking among students; Participated in regular training courses to keep up-to-date with new teaching methods and developments in the field; Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times;.
English Teacher Aug 2001 to Dec 2011
Company Name - City , State
  • Used a variety of teaching methods such as lectures, discussions and demonstrations-created oral feedback and critiques for writing assignments with each student having a chance to speak; Participated in data training and data teams/created forms for team and stats; Revised curricula to align with Common Core skills; Enforced both classroom and administration policies and rules at all times in my classroom and halls; Instituted SAT vocabulary technique in classwork;.
English Teacher Aug 1998 to Jun 2001
Company Name - City , State
  • Presented all class material and policies accurately and clearly for 5 classes each marking period; Implemented new strategies for classroom management; Used a variety of teaching methods such as lectures, discussions and demonstrations/technology; Met with parent/guardians to discuss students' progress at least once per MP; Enforced both classroom and administration policies and rules at all times; Created after school writing program; Revised curricula for ELA content area;.
Education
Ph.D , Counseling Psychology 2012 Walden University - City , State , USA

Counseling Psychology

Transcripts are attached to this packet
Master of Science , English 1999 Southern CT State University - City , State , USA

Earned Certificate in Women's Studies
Bachelor of Science , Education/English 1993 Southern CT State University - City , State , USA
",TEACHER +22720697," FINANCE SPECIALIST Summary To work in a professional environment and to provide the skills, knowledge and experience I possess to assistant in the success of any and all challenges and endeavors presented to me. Seasoned Financial Specialist with 20+ years experience managing accounting needs across multiple platforms. Advanced technical knowledge, including Quickbooks and Excel. Highlights QuickBooks software; Creative Solutions Accounting software; Microsoft Outlook, Microsoft Word and Excel; DacEasy Accounting Software Paragon and Real Fast Forms (real estate software programs) Evolv CS Electronic Record Keeping System Notary Public CONFIDENTIALITY in every aspect of the word. Excellent communication skills. Ability to recognize people's voices and faces and address them personally. Self motivated and work without supervision. Great organizational skills and ability to prioritize. Ethical approach to finance Goal-oriented Reliable Experience FINANCE SPECIALIST 11/2010 to Current Company Name City , State INITIALLY HIRED AS ACCOUNTS PAYABLE SPECIALIST, PROMOTED NOVEMBER 2012. ESSENTIAL FUNCTIONS INCLUDE ASSURE THE TIMELY AND ACCURATE PREPARATION AND COMPLETION OF PAYROLL FUNCTIONS IN CONJUNCTION WITH HUMAN RESOURCES, PREPARE AND POST MONTHLY JOURNAL ENTRIES TO THE GL. TRACK ACCOUNTING FOR STATE CONTRACT FUNDS. PREPARE MONTHLY AND QUARTERLY STATE REPORTS. ASSURE INPUT OF THE DAILY RECEIPTS AND RECONCILIATION. ASSURE ACCURATE RECORD KEEPING OF FIXED ASSET PURCHASES. RESPONSIBLE FOR OVERSEEING THE INVENTORY CONTROL PROCESS FOR THE AGENCY. ASSURE ACCURATE MONTHLY COMPLETION OF ALL REPORTS FOR THE ANNUAL AUDIT PROCESS. PREPARE AND PROCESS VOUCHERS FOR CITY/COUNTY FUNDING ACCOUNTS RECEIVABLE AND MAINTAIN SPREADSHEETS OF TRANACTIONS. BACKUP FOR ACCOUNTS PAYBALE SPECIALIST AND ACCOUNTS RECEIVABLE SPECIALIST. SERVE AS THE PRIMARY TRAINER FOR THE FINANCE FUNCTION OF THE CLINICAL RECORDS SYSTEMS. MANY MORE FUNCTIONS AS REQURED BY THE EXECUTIVE DIRECTOR AND HUMAN RESOURCES MANAGER. BOOKKEEPER 10/2008 to 02/2010 Company Name City , State FULL CHARGE BOOKKEEPING FOR SEVERAL COMPANIES ., (I.E. ACCOUNTS PAYABLE AND RECEIVABLE, ALL FUNCTIONS OF PAYROLL INCLUDING ALL IRS REPORTING, DEPOSITING FUNDS THAT ALSO INCLUDED KEEPING AND CODING DEPOSITS, BANK RECONCILIATIONS, ANY AND ALL SECRETARIAL DUTIES I.E. ANSWERING PHONES, TYPING, FILING ETC. OFFICE MANAGER, BOOKKEEPER 08/2008 to 10/2008 Company Name City , State FULL CHARGE BOOKKEEPING. (I.E. ACCOUNTS PAYABLE AND RECEIVABLE, ALL FUNCTIONS OF PAYROLL INCLUDING ALL IRS REPORTING, DEPOSITING FUNDS, ANY AND ALL SECRETARIAL DUTIES I.E. ANSWERING PHONES, TYPING, FILING ETC., INVENTORY OF ALL CHEMICALS TITLE AND ESCROW AGENT 08/2007 to 05/2008 Company Name City , State TITLE AGENT DUTIES include research and data entry for compilation of a Listing/Title Commitment. Entering data on FAST software system, any and all secretarial duties i.e. answering phones, typing, filing etc., entering and verifying batched data from the courthouse of recorded documents. ESCROW AGENT DUTIES include communication between all parties involved in the process of escrow, preparing HUD1 Settlement Statements, ordering deeds and finishing all loan docs. FULL CHARGE BOOKKEEPER/REAL ESTATE SALEPERSON 03/1995 to 07/2007 Company Name City , State Full charge bookkeeping for several LLC ventures, (i.e. accounts payable and receivable, all functions of payroll including all IRS reporting, depositing funds that also included keeping track of mineral checks and coding deposits as gross revenue less taxes, bank reconciliations, any and all secretarial duties i.e. answering phones, typing, filing etc., creating ads for real estate listings focusing great attention to RESPA guidelines, photography for ads, entering listings to the MLS system, writing real estate contracts and keeping up with all due diligence dates making sure all are abided by with follow-up actions through the entire transaction until closing, overseeing and representing East Slope Properties in all closings at the Title Company. Renew license plates for vehicles, receive monies from county residents for taxes, answer phones, filing, some typing, reconciling funds and transactions. Education Accounting 1990 BARNES BUSINESS COLLEGE City , State , US BARNES BUSINESS COLLEGE YEARS ATTENDED (1988-1990) Accounting Denver, Colorado Computer programming 1987 PARKS JUNIOR COLLEGE City , State , US PARKS JUNIOR COLLEGE YEARS ATTENDED (1985-1987) Computer programming Denver, Colorado High School Diploma 1985 BUFFALO HIGH SCHOOL City , State , US BUFFALO HIGH SCHOOL YEARS ATTENDED (1981-1985) High School Diploma Buffalo, Wyoming Skills Preparation of monthly data for submission to CPA for Financial Statement Preparation. Accounts Payable which includes vouchering, verifying coding applied to vouchers by other offices within the company, entering bills and paying them, Accounts Receivable, Full charge Bookkeeping, Payroll, Bank Reconciliations, Coding, Trial Balance Account Reconciliations, Office Manager, Marketing, Real Estate Contracts, Data Entry, Escrow, Organizational Skills, Inventory ","
FINANCE SPECIALIST
Summary

To work in a professional environment and to provide the skills, knowledge and experience I possess to assistant in the success of any and all challenges and endeavors presented to me. Seasoned Financial Specialist with 20+ years experience managing accounting needs across multiple platforms. Advanced technical knowledge, including Quickbooks and Excel.

Highlights
  • QuickBooks software; Creative Solutions Accounting software; Microsoft Outlook, Microsoft Word and Excel;
  • DacEasy Accounting Software
  • Paragon and Real Fast Forms (real estate software programs)
  • Evolv CS Electronic Record Keeping System

  • Notary Public
  • CONFIDENTIALITY in every aspect of the word.
  • Excellent communication skills. Ability to recognize people's voices and faces and address them personally.
  • Self motivated and work without supervision.
  • Great organizational skills and ability to prioritize.
  • Ethical approach to finance
  • Goal-oriented
  • Reliable
Experience
FINANCE SPECIALIST 11/2010 to Current Company Name City , State

INITIALLY HIRED AS ACCOUNTS PAYABLE SPECIALIST, PROMOTED NOVEMBER 2012. ESSENTIAL FUNCTIONS INCLUDE ASSURE THE TIMELY AND ACCURATE PREPARATION AND COMPLETION OF PAYROLL FUNCTIONS IN CONJUNCTION WITH HUMAN RESOURCES, PREPARE AND POST MONTHLY JOURNAL ENTRIES TO THE GL. TRACK ACCOUNTING FOR STATE CONTRACT FUNDS. PREPARE MONTHLY AND QUARTERLY STATE REPORTS. ASSURE INPUT OF THE DAILY RECEIPTS AND RECONCILIATION. ASSURE ACCURATE RECORD KEEPING OF FIXED ASSET PURCHASES. RESPONSIBLE FOR OVERSEEING THE INVENTORY CONTROL PROCESS FOR THE AGENCY. ASSURE ACCURATE MONTHLY COMPLETION OF ALL REPORTS FOR THE ANNUAL AUDIT PROCESS. PREPARE AND PROCESS VOUCHERS FOR CITY/COUNTY FUNDING ACCOUNTS RECEIVABLE AND MAINTAIN SPREADSHEETS OF TRANACTIONS. BACKUP FOR ACCOUNTS PAYBALE SPECIALIST AND ACCOUNTS RECEIVABLE SPECIALIST. SERVE AS THE PRIMARY TRAINER FOR THE FINANCE FUNCTION OF THE CLINICAL RECORDS SYSTEMS. MANY MORE FUNCTIONS AS REQURED BY THE EXECUTIVE DIRECTOR AND HUMAN RESOURCES MANAGER.
BOOKKEEPER 10/2008 to 02/2010 Company Name City , State

FULL CHARGE BOOKKEEPING FOR SEVERAL COMPANIES ., (I.E. ACCOUNTS PAYABLE AND RECEIVABLE, ALL FUNCTIONS OF PAYROLL INCLUDING ALL IRS REPORTING, DEPOSITING FUNDS THAT ALSO INCLUDED KEEPING AND CODING DEPOSITS, BANK RECONCILIATIONS, ANY AND ALL SECRETARIAL DUTIES I.E. ANSWERING PHONES, TYPING, FILING ETC.
OFFICE MANAGER, BOOKKEEPER 08/2008 to 10/2008 Company Name City , State

FULL CHARGE BOOKKEEPING. (I.E. ACCOUNTS PAYABLE AND RECEIVABLE, ALL FUNCTIONS OF PAYROLL INCLUDING ALL IRS REPORTING, DEPOSITING FUNDS, ANY AND ALL SECRETARIAL DUTIES I.E. ANSWERING PHONES, TYPING, FILING ETC., INVENTORY OF ALL CHEMICALS
TITLE AND ESCROW AGENT 08/2007 to 05/2008 Company Name City , State

TITLE AGENT DUTIES include research and data entry for compilation of a Listing/Title Commitment. Entering data on FAST software system, any and all secretarial duties i.e. answering phones, typing, filing etc., entering and verifying batched data from the courthouse of recorded documents. ESCROW AGENT DUTIES include communication between all parties involved in the process of escrow, preparing HUD1 Settlement Statements, ordering deeds and finishing all loan docs.
FULL CHARGE BOOKKEEPER/REAL ESTATE SALEPERSON 03/1995 to 07/2007 Company Name City , State

Full charge bookkeeping for several LLC ventures, (i.e. accounts payable and receivable, all functions of payroll including all IRS reporting, depositing funds that also included keeping track of mineral checks and coding deposits as gross revenue less taxes, bank reconciliations, any and all secretarial duties i.e. answering phones, typing, filing etc., creating ads for real estate listings focusing great attention to RESPA guidelines, photography for ads, entering listings to the MLS system, writing real estate contracts and keeping up with all due diligence dates making sure all are abided by with follow-up actions through the entire transaction until closing, overseeing and representing East Slope Properties in all closings at the Title Company. Renew license plates for vehicles, receive monies from county residents for taxes, answer phones, filing, some typing, reconciling funds and transactions.
Education
Accounting 1990 BARNES BUSINESS COLLEGE City , State , US

BARNES BUSINESS COLLEGE YEARS ATTENDED (1988-1990) Accounting Denver, Colorado
Computer programming 1987 PARKS JUNIOR COLLEGE City , State , US PARKS JUNIOR COLLEGE YEARS ATTENDED (1985-1987) Computer programming Denver, Colorado
High School Diploma 1985 BUFFALO HIGH SCHOOL City , State , US BUFFALO HIGH SCHOOL YEARS ATTENDED (1981-1985) High School Diploma Buffalo, Wyoming
Skills

Preparation of monthly data for submission to CPA for Financial Statement Preparation. Accounts Payable which includes vouchering, verifying coding applied to vouchers by other offices within the company, entering bills and paying them, Accounts Receivable, Full charge Bookkeeping, Payroll, Bank Reconciliations, Coding, Trial Balance Account Reconciliations, Office Manager, Marketing, Real Estate Contracts, Data Entry, Escrow, Organizational Skills, Inventory

",FINANCE +15620421," CENTER SALES Summary Results-oriented customer service manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.  Highlights Leadership skills  Team management Meticulous attention to detail and superb time management skills Persuasive Skilled multi-tasker Scheduling Deadline-oriented Focused on customer satisfaction Conflict resolution techniques Client relations specialist Results-oriented Exceptional motivational skills Effective agent coaching techniques Staff development and training Sound judgment Computer-savvy Calm under pressure Complex problem solving Process and Productivity improvement Natural leader Organized Unsurpassed work ethic Experience Center Sales , 11/2016 to Current Company Name － City , State Answering incoming calls and helping customers with reservations, storage payments, or any other questions they have. Identifying prospective customers using lead generating methods and setting up reservations for various pieces of equipment.  Field an average of 5 0 customer service calls per day. Recommend and help customers select merchandise based on their needs. Serve as liaison between customers, store personnel and various store departments. Confirm that appropriate changes were made to resolve customers' problems with reservations.  Inform customers about sales and promotions in a friendly and engaging manner. Processed up to 30 customer orders per day. Track down sources of special products and services to meet customers' special needs. Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. I deal with some confidential information such as the name on credit cards, the card number and expiration date, storage information, addresses, and emails.  Completed documentation for product and service sales. Update database with customer and sales information. Establish new customer accounts. Provide accurate and appropriate information in response to customer inquiries. Address customer service inquiries in a timely and accurate fashion. Excelled in exceeding daily goals. Achieved high sales percentage with consultative, value-focused customer service approach. Compute accurate sales prices for rental and purchase transactions. Express appreciation and invite customers to return to the store.  Develop  a relationship with  new customer prospects or referrals. Regularly seek out opportunities to up sell and add on additional merchandise. Communicate all merchandise needs or issues to appropriate supervisors. Generate leads for new sales through telephone contact with customers. Manager on Duty/ Team Lead , 03/2011 to 09/2012 Company Name － City , State   Developed effective relationships with all call center departments through clear communication.  Ran reports and supplied data to fulfill customer report requirements. Ensured that no shift was under or overstaffed by completing daily and weekly staffing schedules according to expected business volumes. Coordinated break and meal periods for staff according to activity levels. Directed employees through their daily routines. Provided leadership to a team during a shift. Motivated staff to deliver better results. Monitored staff performance during a shift and addressed any shortcomings. Mentored and trained new employees. Wrote up shift reports. Made sure that all staff were properly dressed and enforced grooming and appearance standards. Ensured the correct staffing levels for each shift. Completed payroll records and ensured that all staff files were up to date. Being involved in and contributing to team meetings. Making sure that all staff had the basic skills training needed to perform their jobs. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Monitored the daily activities of 10-40 customer support team members. Interviewed, hired and trained new quality customer service representatives. Provided a high level of product and leadership support to representatives and clients. Effectively communicated with team members to maintain clearly defined expectations.​ Receptionist/ Office Clerk , 07/2007 to 09/2008 Company Name － City , State   Planned travel arrangements for 15-20  staff. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion.   Designed electronic file systems and maintained electronic and paper files. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents.   Receptionist , 10/2004 to 08/2005 Company Name － City , State Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Received and distributed faxes and mail in a timely manner. Properly routed agreements, contracts and invoices through the signature process. Organized files, developed spreadsheets, faxed reports and scanned documents. Posted open positions on company and social media websites. Made copies, sent faxes and handled all incoming and outgoing correspondence. Supplied key cards and building access to employees and visitors. Dispersed incoming mail to correct recipients throughout the office. Wrote reports and correspondence from dictation and handwritten notes. Planned meetings and prepared conference rooms. Served as central point of contact for all outside vendors needing to gain access to the building. Maintained the front desk and reception area in a neat and organized fashion. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Payoff Specialist , 12/2001 to 06/2003 Company Name － City , State Responsible for filling out credit applications for customers interested in refinancing their automobile loans. Answered any questions in reference to the refinancing process. Transferred calls to the appropriate party when needed. When I worked in the payoff department I had the responsibility of calling financial institutions and getting the payoff amount of the customer's current vehicle loan. Generating reports with the payoff information for the loan officers. Assisting loan officers as needed with overflow calls and any other work they needed done. child care provider/ manager , 06/1998 to 11/2001 Company Name － City , State I was responsible for the care of children, making their lunches, dropping them off and picking them up from school, planning daily activities and learning time for them, handing out paychecks to employees at the end of the week, making sure parents had their payments in on time, going through the children's folders to make sure all paper work was up to date and filled out correctly, giving tours of the facility to prospective parents, and making sure the facility was clean and locked up at the end of the work day. Education High School Diploma : general , 2000 John F Hodge High － City , State , USA Coursework in Marketing, Business Management and Communications.  Member of  Debate and Speech Clubs.  Student government representative.  Data Entry Office Assistant Certificate.  Languages Fluent English reading and writing Technical Skills and Qualifications Microsoft Word, Excel, Power Point, Outlook ","
CENTER SALES
Summary
Results-oriented customer service manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. 
Highlights
  • Leadership skills 
  • Team management
  • Meticulous attention to detail and superb time management skills
  • Persuasive
  • Skilled multi-tasker
  • Scheduling
  • Deadline-oriented
  • Focused on customer satisfaction
  • Conflict resolution techniques
  • Client relations specialist
  • Results-oriented
  • Exceptional motivational skills
  • Effective agent coaching techniques
  • Staff development and training
  • Sound judgment
  • Computer-savvy
  • Calm under pressure
  • Complex problem solving
  • Process and Productivity improvement
  • Natural leader
  • Organized
  • Unsurpassed work ethic
Experience
Center Sales , 11/2016 to Current Company Name － City , State Answering incoming calls and helping customers with reservations, storage payments, or any other questions they have. Identifying prospective customers using lead generating methods and setting up reservations for various pieces of equipment.  Field an average of 5 0 customer service calls per day. Recommend and help customers select merchandise based on their needs. Serve as liaison between customers, store personnel and various store departments. Confirm that appropriate changes were made to resolve customers' problems with reservations.  Inform customers about sales and promotions in a friendly and engaging manner. Processed up to 30 customer orders per day. Track down sources of special products and services to meet customers' special needs. Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. I deal with some confidential information such as the name on credit cards, the card number and expiration date, storage information, addresses, and emails.  Completed documentation for product and service sales. Update database with customer and sales information. Establish new customer accounts. Provide accurate and appropriate information in response to customer inquiries. Address customer service inquiries in a timely and accurate fashion. Excelled in exceeding daily goals. Achieved high sales percentage with consultative, value-focused customer service approach. Compute accurate sales prices for rental and purchase transactions. Express appreciation and invite customers to return to the store.  Develop  a relationship with  new customer prospects or referrals. Regularly seek out opportunities to up sell and add on additional merchandise. Communicate all merchandise needs or issues to appropriate supervisors. Generate leads for new sales through telephone contact with customers.
Manager on Duty/ Team Lead , 03/2011 to 09/2012 Company Name － City , State

 

Developed effective relationships with all call center departments through clear communication.  Ran reports and supplied data to fulfill customer report requirements. Ensured that no shift was under or overstaffed by completing daily and weekly staffing schedules according to expected business volumes. Coordinated break and meal periods for staff according to activity levels. Directed employees through their daily routines. Provided leadership to a team during a shift. Motivated staff to deliver better results. Monitored staff performance during a shift and addressed any shortcomings. Mentored and trained new employees. Wrote up shift reports. Made sure that all staff were properly dressed and enforced grooming and appearance standards. Ensured the correct staffing levels for each shift. Completed payroll records and ensured that all staff files were up to date. Being involved in and contributing to team meetings. Making sure that all staff had the basic skills training needed to perform their jobs. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Monitored the daily activities of 10-40 customer support team members. Interviewed, hired and trained new quality customer service representatives. Provided a high level of product and leadership support to representatives and clients. Effectively communicated with team members to maintain clearly defined expectations.​
Receptionist/ Office Clerk , 07/2007 to 09/2008 Company Name － City , State
 
Planned travel arrangements for 15-20  staff. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion.   Designed electronic file systems and maintained electronic and paper files. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents.  
Receptionist , 10/2004 to 08/2005 Company Name － City , State Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Received and distributed faxes and mail in a timely manner. Properly routed agreements, contracts and invoices through the signature process. Organized files, developed spreadsheets, faxed reports and scanned documents. Posted open positions on company and social media websites. Made copies, sent faxes and handled all incoming and outgoing correspondence. Supplied key cards and building access to employees and visitors. Dispersed incoming mail to correct recipients throughout the office. Wrote reports and correspondence from dictation and handwritten notes. Planned meetings and prepared conference rooms. Served as central point of contact for all outside vendors needing to gain access to the building. Maintained the front desk and reception area in a neat and organized fashion. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files.
Payoff Specialist , 12/2001 to 06/2003 Company Name － City , State

Responsible for filling out credit applications for customers interested in refinancing their automobile loans. Answered any questions in reference to the refinancing process. Transferred calls to the appropriate party when needed.

When I worked in the payoff department I had the responsibility of calling financial institutions and getting the payoff amount of the customer's current vehicle loan. Generating reports with the payoff information for the loan officers. Assisting loan officers as needed with overflow calls and any other work they needed done.
child care provider/ manager , 06/1998 to 11/2001 Company Name － City , State

I was responsible for the care of children, making their lunches, dropping them off and picking them up from school, planning daily activities and learning time for them, handing out paychecks to employees at the end of the week, making sure parents had their payments in on time, going through the children's folders to make sure all paper work was up to date and filled out correctly, giving tours of the facility to prospective parents, and making sure the facility was clean and locked up at the end of the work day.
Education
High School Diploma : general , 2000 John F Hodge High － City , State , USA Coursework in Marketing, Business Management and Communications.  Member of  Debate and Speech Clubs.  Student government representative.  Data Entry Office Assistant Certificate. 
Languages
Fluent English reading and writing
Technical Skills and Qualifications
Microsoft Word, Excel, Power Point, Outlook
",SALES +25150191," HR CONTACT CENTER SPECIALIST Summary Forward-thinking professional with various experience in human resources, sales, customer service and education, offering excellent communication and computer skills; highly organized and meticulous. Skills MS Office Suite Self-motivated professional Team leadership Meeting deadlines Time management skills Experience 07/2016 to Current HR Contact Center Specialist Company Name － City , State Answer and resolve employee and people-manager issues including navigational support and processing corrective transactions when required. Provide advice on how to complete requests and/or options for next steps based on scenarios. These could include; guidance related to completing HR responsibilities (year- end compensation, mid-year and year-end processes, resource planning), guidance related to making employee data changes (new hires, transfers, terminations, retiring), guidance related to the administration of employee programs (Service recognition, PTO/Vacation entitlement, time administration). Maintain adherence to all audit/compliance and regulatory requirements. Provide support on all HR policies, processes, and procedures including knowledge of Benefits and Payroll processes and transactions, people-manager responsibilities and employee programs and services (including navigational support of all HR systems) to the employees, people-managers and the HR community. In addition to the above duties: I have taken the initiative to be a part of the new hire training, women in leadership and support to my colleagues by helping them improve their metrics and quality of their calls. In displaying this leadership, my leadership is providing me the opportunity to be a part of more projects that come down the pipeline. 10/2014 to 07/2016 Admissions Representative Company Name － City , State Conduct face-to-face or personal interviews, telephone interviews and e-mail correspondence to identify high +school and adult student prospects to determine their educational needs, concerns and interests. Closely assists and mentors students through the Admissions process. Ensure compliance with applicable Company policies and procedures, laws and regulations. Participates in school retention efforts by maintaining productive contact with his/her active students through graduation. 05/2014 to 10/2014 Recruiting Coordinator 03/2014 to 05/2014 Branch Coordinator Company Name － City , State Conserve database for storage and retrieval of assessments. Participate and coordinate (where appropriate) job fairs sponsored by HTI and clients. On site coordination of interview activity; run e-verifies, uphold payroll information by collecting, calculating, and entering data. Bring up-to-date payroll records by entering changes in exemptions, job title and departments. Resolve payroll discrepancies, maintain payroll operations by following policies and procedures and protect +payroll operations by keeping information confidential. Compile interview packages for exempt and non-exempt; perform criminal background checks and other +duties as required in support of the team. Maintain and manage all front desk operations. Track and monitor branch applicant flow. Weekly data entry of all applications received. Manage and direct all office traffic. Answer and screen all incoming phone calls and transfer as needed. Schedule weekly orientations from the candidate pool identified by recruiters. Responsible for overall maintenance of the filing systems and other duties as required. Education and Training June 24, 2013 MBA : Business Finance Strayer University － City , State Business 4.0 Graduated with honors Finance May 7, 2011 Bachelor of Arts : Communication concentration Mass Communication Fayetteville StateUniversity － City , State Communication concentration Mass Communication 3.583 Graduated Magna Cum Laude +*Dean's List Personal Information https://www.linkedin.com/in/e-april-bradford-14241955 Activities and Honors Greenville Society for Human Resource Management (GSHRM) (2015-2016) Society for Human Resource +Management (SHRM) (2015-2016) Treasurer/Guardian of chapter's funds/Chair of Budget and Finance +Committee-Pi Zeta Omega Chapter of Alpha Kappa Alpha Sorority, Inc. (2014) Alpha Chi National Honor +Scholarship Society (2013-2015) Golden Key International Honour Society (2012-2015) Golden Key +International Honour Society Education and Literacy service director (2012) Connections Committee chair- Delta +Alpha Chapter of Alpha Kappa Alpha Sorority Inc. (2010-2011) Alpha Kappa Alpha Sorority Inc. 2010-present: +Delta Alpha chapter (2010-2011) Pi Zeta Omega Chapter (2013-2014) Skills Benefits, Interpersonal skills, clients, data entry, database, e-mail, filing, HR, leadership, Team leadership, MS Office Suite, office, Multi-tasking, next, Payroll, policies, processes, quality, Recruitment, Self-motivated, Staffing, telephone, telephone etiquette, phone, Time management, year- end, year-end Additional Information Additional Information +*https://www.linkedin.com/in/e-april-bradford-14241955 ","
HR CONTACT CENTER SPECIALIST
Summary
Forward-thinking professional with various experience in human resources, sales, customer service and education, offering excellent communication and computer skills; highly organized and meticulous.
Skills
  • MS Office Suite
  • Self-motivated professional
  • Team leadership
  • Meeting deadlines
  • Time management skills
Experience
07/2016 to Current
HR Contact Center Specialist Company Name － City , State
  • Answer and resolve employee and people-manager issues including navigational support and processing corrective transactions when required.
  • Provide advice on how to complete requests and/or options for next steps based on scenarios.
  • These could include; guidance related to completing HR responsibilities (year- end compensation, mid-year and year-end processes, resource planning), guidance related to making employee data changes (new hires, transfers, terminations, retiring), guidance related to the administration of employee programs (Service recognition, PTO/Vacation entitlement, time administration).
  • Maintain adherence to all audit/compliance and regulatory requirements.
  • Provide support on all HR policies, processes, and procedures including knowledge of Benefits and Payroll processes and transactions, people-manager responsibilities and employee programs and services (including navigational support of all HR systems) to the employees, people-managers and the HR community.
  • In addition to the above duties: I have taken the initiative to be a part of the new hire training, women in leadership and support to my colleagues by helping them improve their metrics and quality of their calls.
  • In displaying this leadership, my leadership is providing me the opportunity to be a part of more projects that come down the pipeline.
10/2014 to 07/2016
Admissions Representative Company Name － City , State
  • Conduct face-to-face or personal interviews, telephone interviews and e-mail correspondence to identify high +school and adult student prospects to determine their educational needs, concerns and interests.
  • Closely assists and mentors students through the Admissions process.
  • Ensure compliance with applicable Company policies and procedures, laws and regulations.
  • Participates in school retention efforts by maintaining productive contact with his/her active students through graduation.
05/2014 to 10/2014
Recruiting Coordinator
03/2014 to 05/2014
Branch Coordinator Company Name － City , State
  • Conserve database for storage and retrieval of assessments.
  • Participate and coordinate (where appropriate) job fairs sponsored by HTI and clients.
  • On site coordination of interview activity; run e-verifies, uphold payroll information by collecting, calculating, and entering data.
  • Bring up-to-date payroll records by entering changes in exemptions, job title and departments.
  • Resolve payroll discrepancies, maintain payroll operations by following policies and procedures and protect +payroll operations by keeping information confidential.
  • Compile interview packages for exempt and non-exempt; perform criminal background checks and other +duties as required in support of the team.
  • Maintain and manage all front desk operations.
  • Track and monitor branch applicant flow.
  • Weekly data entry of all applications received.
  • Manage and direct all office traffic.
  • Answer and screen all incoming phone calls and transfer as needed.
  • Schedule weekly orientations from the candidate pool identified by recruiters.
  • Responsible for overall maintenance of the filing systems and other duties as required.
Education and Training
June 24, 2013
MBA : Business Finance Strayer University － City , State Business 4.0 Graduated with honors Finance
May 7, 2011
Bachelor of Arts : Communication concentration Mass Communication Fayetteville StateUniversity － City , State Communication concentration Mass Communication 3.583 Graduated Magna Cum Laude +*Dean's List
Personal Information
https://www.linkedin.com/in/e-april-bradford-14241955
Activities and Honors
Greenville Society for Human Resource Management (GSHRM) (2015-2016) Society for Human Resource +Management (SHRM) (2015-2016) Treasurer/Guardian of chapter's funds/Chair of Budget and Finance +Committee-Pi Zeta Omega Chapter of Alpha Kappa Alpha Sorority, Inc. (2014) Alpha Chi National Honor +Scholarship Society (2013-2015) Golden Key International Honour Society (2012-2015) Golden Key +International Honour Society Education and Literacy service director (2012) Connections Committee chair- Delta +Alpha Chapter of Alpha Kappa Alpha Sorority Inc. (2010-2011) Alpha Kappa Alpha Sorority Inc. 2010-present: +Delta Alpha chapter (2010-2011) Pi Zeta Omega Chapter (2013-2014)
Skills
Benefits, Interpersonal skills, clients, data entry, database, e-mail, filing, HR, leadership, Team leadership, MS Office Suite, office, Multi-tasking, next, Payroll, policies, processes, quality, Recruitment, Self-motivated, Staffing, telephone, telephone etiquette, phone, Time management, year- end, year-end
Additional Information
  • Additional Information +*https://www.linkedin.com/in/e-april-bradford-14241955
",HR +48549972," CONSTRUCTION SAFETY OFFICER Summary Resourceful and extroverted safety professional with five plus years of hands on experience in safety coordination. Expert in occupational safety and emergency management. Well versed in handling employee compensation claims and supervising risk analysis. QUALIFICATIONS AND EXPERTISE Proficient in facility monitoring and implementation of OSHA employee safety guidelines Demonstrated ability to manage care operations, insurance underwriting and claim forwarding Expertise in filing, handling and processing employee claims Thorough knowledge of industrial hygiene standards Well familiar with OSHA regulatory authorities Adept at designing and implementing viable precautionary programs based on risk analysis Committed to establishment, implementation and promotion state approved occupational policies and guidelines Experience Construction Safety Officer Sep 2010 to Jul 2014 Company Name － City , State Responsible for doing regular work site inspections and bringing any safety issues up to field management. Responsible for filing regular local state and federal safety reports for each project. Responsible for creating a monthly safety briefing for project managers and executives working out of the main office. Safety Coordinator Nov 2008 to Current Company Name － City , State Conduct risk analysis and issue safe work method statements regularly Monitor and supervise standard operation procedures at the premises Conduct monthly employee safety audits, issue audit reports and make necessary changes in the standard procedures Carry out safety inspections and incident investigations Conceived and implemented a unique weekly risk analysis mechanism that reduced accident rate by 10% Trained 25 employees regarding implementation of OSHA regulatory authority guidelines Led the company in achieving monthly OH&S targets consistently via ensuring implementation of best employee safety practices. Safety Intern Jul 2008 Company Name － City , State Provided safety guidance for operations and personnel at the resort. Forwarded and processed employee claims. Anticipated safety hazards via extensive surveying and took precautionary measures accordingly. Supervised safety management at the environmental laboratory department. Construction Safety Officer Aug 2005 to Sep 2010 Company Name － City , State Responsible for weekly work site safety audits that were distributed to field and office management. Worked closely with field management to maintain all local state and federal safety standards. Responsible for developing safety policies for each project and updating policies for ongoing projects. Construction Safety Officer Jun 1998 to Aug 2005 Company Name － City , State Responsible for weekly safety reports that were presented field and office management. Responsible for quarterly safety audits for the local state and federal safety agencies. Responsible for developing and updating all safety policies on all work sites. Education Associate degree , Risk Management 2008 Barrington College － State Risk Management Associate's Degree , Construction Administration 1998 Ullman Community College － City , State Construction Administration Certifications Construction Safety +* Employee Claim Processing +* Certified Fire Fighter and CPR Trained +* Forklift CertifiedTWIC OSHA 500 Authorized Construction Trainer OSHA Authorized Disaster Site TrainerHAZMAT Certified National Safety Council CP NSC First Aid Instructor Certification ITT – Baton Rouge, LA – Completed courses inBasic PipefittingBasic OperationsInstrumentation Various Other Training Programs, includingOccupational Safety/Health Standards in Construction Industry Louisiana Building & Construction Trades Council Safety Council CourseFirefighting Skills audit reports, CPR, filing, Forklift, office, office management, personnel, policies, Risk Analysis, Safety, unique ","
CONSTRUCTION SAFETY OFFICER
Summary
Resourceful and extroverted safety professional with five plus years of hands on experience in safety coordination. Expert in occupational safety and emergency management. Well versed in handling employee compensation claims and supervising risk analysis. QUALIFICATIONS AND EXPERTISE Proficient in facility monitoring and implementation of OSHA employee safety guidelines Demonstrated ability to manage care operations, insurance underwriting and claim forwarding Expertise in filing, handling and processing employee claims Thorough knowledge of industrial hygiene standards Well familiar with OSHA regulatory authorities Adept at designing and implementing viable precautionary programs based on risk analysis Committed to establishment, implementation and promotion state approved occupational policies and guidelines
Experience
Construction Safety Officer Sep 2010 to Jul 2014
Company Name － City , State
  • Responsible for doing regular work site inspections and bringing any safety issues up to field management.
  • Responsible for filing regular local state and federal safety reports for each project.
  • Responsible for creating a monthly safety briefing for project managers and executives working out of the main office.
Safety Coordinator Nov 2008 to Current
Company Name － City , State
  • Conduct risk analysis and issue safe work method statements regularly Monitor and supervise standard operation procedures at the premises Conduct monthly employee safety audits, issue audit reports and make necessary changes in the standard procedures Carry out safety inspections and incident investigations Conceived and implemented a unique weekly risk analysis mechanism that reduced accident rate by 10% Trained 25 employees regarding implementation of OSHA regulatory authority guidelines Led the company in achieving monthly OH&S targets consistently via ensuring implementation of best employee safety practices.
Safety Intern Jul 2008
Company Name － City , State
  • Provided safety guidance for operations and personnel at the resort.
  • Forwarded and processed employee claims.
  • Anticipated safety hazards via extensive surveying and took precautionary measures accordingly.
  • Supervised safety management at the environmental laboratory department.
Construction Safety Officer Aug 2005 to Sep 2010
Company Name － City , State
  • Responsible for weekly work site safety audits that were distributed to field and office management.
  • Worked closely with field management to maintain all local state and federal safety standards.
  • Responsible for developing safety policies for each project and updating policies for ongoing projects.
Construction Safety Officer Jun 1998 to Aug 2005
Company Name － City , State
  • Responsible for weekly safety reports that were presented field and office management.
  • Responsible for quarterly safety audits for the local state and federal safety agencies.
  • Responsible for developing and updating all safety policies on all work sites.
Education
Associate degree , Risk Management 2008 Barrington College － State Risk Management
Associate's Degree , Construction Administration 1998 Ullman Community College － City , State Construction Administration
Certifications
Construction Safety +* Employee Claim Processing +* Certified Fire Fighter and CPR Trained +* Forklift CertifiedTWIC OSHA 500 Authorized Construction Trainer OSHA Authorized Disaster Site TrainerHAZMAT Certified National Safety Council CP NSC First Aid Instructor Certification ITT – Baton Rouge, LA – Completed courses inBasic PipefittingBasic OperationsInstrumentation Various Other Training Programs, includingOccupational Safety/Health Standards in Construction Industry Louisiana Building & Construction Trades Council Safety Council CourseFirefighting
Skills
audit reports, CPR, filing, Forklift, office, office management, personnel, policies, Risk Analysis, Safety, unique
",CONSTRUCTION +14049846," ENGINEERING INTERN Summary looking for an opportunity as an engineer or related position which offers key participation, team-oriented tasks, immediate challenges and career opportunities in a reputed organization which will help me deliver my best and upgrade my skills in engineering and meet the demands of the organization. To utilize my technical skills for achieving the target and developing the best performance in the organization. I would like to implement my innovative ideas, skills and creativity for accomplishing projects. Skills Know-your-consumer (KYC) Statistical process control Cost reduction and avoidance Systems Engineering Systems Engineering management Software systems engineering Quality control Failure analysis Tools of operations research MS Office Auto CAD Experience 06/2014 to 06/2014 Engineering Intern Company Name Develop, evaluate, document, and advance manufacturing methods and processes through Lean techniques and Kaizen Events. Analyse production layouts, designing and implementing efficiency and quality improvement projects across production lines. Collaborate with administrative and financial teams to establish viable support of safety standards. Provide ongoing production support and troubleshooting. Noticeable Contribution: Prepared report on project status for management, conceptual design as well as process development Monitored production tables, studied industry engineering specifications to obtain knowledge of production methods and techniques. Directed workers involved in different operations such as: product measurement, inspection and testing activities to ensure quality and reliability. Engineering Intern Company Name Installed, maintained, and operated mining and oil field equipment. Designed and implemented environmental controls on oil and gas operations. Presented a paper in the university. Trained in hydraulic fracturing and acid treatment Noticeable Contribution: I was involved in a multidisciplinary team for reservoir simulation and development. The responsibilities included: running routine and special core analysis on different reservoir core samples, reservoir characterizations, and reservoir simulation. This project gave me exposure to the following: refining process working of crude distillation units hydro-cracker unit fluid catalytic cracking unit continuous catalytic reforming unit visbreaker unit isomerisation unit diesel hydro -desulphurisation unit. Projects: NATURAL AND ESSENTIAL OILS PVT LTD. Performed the extraction of essential oils from flower called tuberose and convert it to the desired product using an Rota-vapour distillation apparatus, and a full scale quality analysis was carried out in the lab which included the GCMS (gas chromatography mass spectrometer. Noticeable Contribution: Calculated production accuracy, yield and testing equipment to propose corrective actions. Employed statistics to analyze manufacturing vs. requirements and suggest improvements. Prepared work plans and forecast of production/industrial equipment for management reviews and control. Monitored and organized workflow schedules according to manufacturing sequences and standard lead time of production operations. Company Name Performed extraction using sub-critical Carbon-di-oxide for the extraction of Nutraceuticals where I worked in a team of four under Mr.R.Senthil Kumar ( Professor, Sastra university). We developed our own process design to extract nutraceuticals in a more efficient way with better purity. I experienced a research lab first hand and had the opportunity to work in close quarters with eminent people from the industry Noticeable Contributions: Developed accurate, operations-wide measurement standards to increase production, minimize non-value-added time, and reduce cost. Monitored and analyzed workflow, processes, procedures, and line activities, identifying and resolving bottlenecks to maximize efficiency. Created cost models to support customer proposals and cost reduction initiatives. Served on quality assurance team, developing guidelines and procedures to improve standards and performance. Developed documentation system to ensure accurate, timely updates. Company Name This is project involves the isolation of colchicine and theo colchicoside from gloriosa superba seeds and forscolin from coleus tubers and senocide from senna leaves. Developed the industrial process for its extraction and the process flow diagram on ASPEN workbench. Noticeable contribution: Ran safety and quality tests, installed upgrades, performed troubleshooting, created new production units. Used flow charts, graphs, diagrams, reports, and other documentation to monitor and improve the process. Performed environmental monitoring, handled facility safety and functionality, in accordance with regulations, and in cooperation with quality-control and maintenance engineer teams. Coordinated the various tasks of system development - Planning, designing, and integration (including formal testing) and oversaw full transition into production. Created schedules and prepared internal and data-system reports for backup management. Managed system configuration and its documentation to make sure planning and execution were run efficiently. Education and Training current Master of Science : Engineering Management Oklahoma Christian University － City , State Engineering Management GPA: 3.6/4 2016 Bachelor of Technology : Chemical Engineering Sastra University, Tanjore Tamil Nadu Chemical Engineering GPA: 6.97/10 Skills Auto CAD, Failure analysis, inspection, Lean manufacturing, process control, process design, simulation, system configuration, Systems Engineering ","
ENGINEERING INTERN
Summary
looking for an opportunity as an engineer or related position which offers key participation, team-oriented tasks, immediate challenges and career opportunities in a reputed organization which will help me deliver my best and upgrade my skills in engineering and meet the demands of the organization. To utilize my technical skills for achieving the target and developing the best performance in the organization. I would like to implement my innovative ideas, skills and creativity for accomplishing projects.
Skills
  • Know-your-consumer (KYC)
  • Statistical process control
  • Cost reduction and avoidance
  • Systems Engineering
  • Systems Engineering management
  • Software systems engineering
  • Quality control
  • Failure analysis
  • Tools of operations research
  • MS Office
  • Auto CAD
Experience
06/2014 to 06/2014
Engineering Intern Company Name
  • Develop, evaluate, document, and advance manufacturing methods and processes through Lean techniques and Kaizen Events.
  • Analyse production layouts, designing and implementing efficiency and quality improvement projects across production lines.
  • Collaborate with administrative and financial teams to establish viable support of safety standards.
  • Provide ongoing production support and troubleshooting.
  • Noticeable Contribution: Prepared report on project status for management, conceptual design as well as process development Monitored production tables, studied industry engineering specifications to obtain knowledge of production methods and techniques.
  • Directed workers involved in different operations such as: product measurement, inspection and testing activities to ensure quality and reliability.
Engineering Intern Company Name
  • Installed, maintained, and operated mining and oil field equipment.
  • Designed and implemented environmental controls on oil and gas operations.
  • Presented a paper in the university.
  • Trained in hydraulic fracturing and acid treatment Noticeable Contribution: I was involved in a multidisciplinary team for reservoir simulation and development.
  • The responsibilities included: running routine and special core analysis on different reservoir core samples, reservoir characterizations, and reservoir simulation.
  • This project gave me exposure to the following: refining process working of crude distillation units hydro-cracker unit fluid catalytic cracking unit continuous catalytic reforming unit visbreaker unit isomerisation unit diesel hydro -desulphurisation unit.
  • Projects: NATURAL AND ESSENTIAL OILS PVT LTD.
  • Performed the extraction of essential oils from flower called tuberose and convert it to the desired product using an Rota-vapour distillation apparatus, and a full scale quality analysis was carried out in the lab which included the GCMS (gas chromatography mass spectrometer.
  • Noticeable Contribution: Calculated production accuracy, yield and testing equipment to propose corrective actions.
  • Employed statistics to analyze manufacturing vs.
  • requirements and suggest improvements.
  • Prepared work plans and forecast of production/industrial equipment for management reviews and control.
  • Monitored and organized workflow schedules according to manufacturing sequences and standard lead time of production operations.
Company Name
  • Performed extraction using sub-critical Carbon-di-oxide for the extraction of Nutraceuticals where I worked in a team of four under Mr.R.Senthil Kumar ( Professor, Sastra university).
  • We developed our own process design to extract nutraceuticals in a more efficient way with better purity.
  • I experienced a research lab first hand and had the opportunity to work in close quarters with eminent people from the industry Noticeable Contributions: Developed accurate, operations-wide measurement standards to increase production, minimize non-value-added time, and reduce cost.
  • Monitored and analyzed workflow, processes, procedures, and line activities, identifying and resolving bottlenecks to maximize efficiency.
  • Created cost models to support customer proposals and cost reduction initiatives.
  • Served on quality assurance team, developing guidelines and procedures to improve standards and performance.
  • Developed documentation system to ensure accurate, timely updates.
Company Name
  • This is project involves the isolation of colchicine and theo colchicoside from gloriosa superba seeds and forscolin from coleus tubers and senocide from senna leaves.
  • Developed the industrial process for its extraction and the process flow diagram on ASPEN workbench.
  • Noticeable contribution: Ran safety and quality tests, installed upgrades, performed troubleshooting, created new production units.
  • Used flow charts, graphs, diagrams, reports, and other documentation to monitor and improve the process.
  • Performed environmental monitoring, handled facility safety and functionality, in accordance with regulations, and in cooperation with quality-control and maintenance engineer teams.
  • Coordinated the various tasks of system development - Planning, designing, and integration (including formal testing) and oversaw full transition into production.
  • Created schedules and prepared internal and data-system reports for backup management.
  • Managed system configuration and its documentation to make sure planning and execution were run efficiently.
Education and Training
current
Master of Science : Engineering Management Oklahoma Christian University － City , State Engineering Management GPA: 3.6/4
2016
Bachelor of Technology : Chemical Engineering Sastra University, Tanjore Tamil Nadu Chemical Engineering GPA: 6.97/10
Skills
Auto CAD, Failure analysis, inspection, Lean manufacturing, process control, process design, simulation, system configuration, Systems Engineering
",ENGINEERING +10186968," CHILD FAMILY ADVOCATE Professional Profile Talented administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and Quick Books-software skills. Fearless Child Family Advocate comfortable taking a stand against threats to a child's safety or well-being. Works directly with government officials, children and families to find the best care possible for every child. Qualifications Attentive listener Sensitive Family maintenance Detail-oriented Excellent interpersonal skills Team player Staff development Relevant Experience Served many program participants who went on to earn high school diplomas or GEDs. Increased office organization by developing more efficient filing system and customer database protocols. Led support groups to help parents regain and improve their parent-child bond. Experience Child Family Advocate August 2013 to Current Company Name － City , State Collaborated with community members to educate the public regarding issues such as drug abuse prevention and traffic safety. Collaborated with community leaders, organizations and public agencies to promote the organizations community service programs. Maintained daily records of children's individual activities, behaviors, meals and naps. Created and implemented developmentally-appropriate curriculum that addressed all learning styles. Established a safe play environment for the children. Supervised children on field trips to local parks, fire stations and zoos. Directed all protective placement, case management, parent education and family reunification activities. Advised patients on community resources, made referrals and devised realistic treatment plans.Communicated with public social and welfare agencies to obtain and provide information. Customer Services Team Lead October 2010 to March 2013 Company Name － City , State Surpassed revenue goals in four consecutive quarters. Created training manuals targeted at resolving even the most difficult customer issues. Developed, implemented and monitored programs to maximize customer satisfaction. Interviewed, hired and trained new quality customer service representatives. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Customer Service/Banking November 2007 to March 2009 Company Name － City , State Collected customer feedback and made process changes to exceed customer satisfaction goals. Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations. Opened new customer accounts, including checking, savings and lines of credit. Examined checks for identification and endorsement. Processed treasury, tax and loan payments. Administrative Assistant August 2007 to November 2007 Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Dispersed incoming mail to correct recipients throughout the office. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Received and distributed faxes and mail in a timely manner. Call Center/Phone Representative/Collector August 2005 to November 2007 Company Name － City , State Computed accurate sales prices for purchase transactions. Eliminated outdated records by sending the records to be scanned. Identified and resolved system and account issues. Verified and logged in deadlines forresponding to daily inquiries. Education l Coursework in Organizational Behavior, Compensation, Labor Relations and Recruitment + + l Continuing education in Human Services Greenville College + + l Desktop publishing workshop － City , State Skills scheduling appointments AS 400, budgets call center Customer service financial, funds Labor Relations Leadership Sales ","
CHILD FAMILY ADVOCATE
Professional Profile

Talented administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and Quick Books-software skills. Fearless Child Family Advocate comfortable taking a stand against threats to a child's safety or well-being. Works directly with government officials, children and families to find the best care possible for every child.

Qualifications
  • Attentive listener
  • Sensitive
  • Family maintenance
  • Detail-oriented
  • Excellent interpersonal skills
  • Team player
  • Staff development
Relevant Experience

Served many program participants who went on to earn high school diplomas or GEDs.

Increased office organization by developing more efficient filing system and customer database protocols.

Led support groups to help parents regain and improve their parent-child bond.

Experience
Child Family Advocate
August 2013 to Current Company Name － City , State
  • Collaborated with community members to educate the public regarding issues such as drug abuse prevention and traffic safety.
  • Collaborated with community leaders, organizations and public agencies to promote the organizations community service programs.
  • Maintained daily records of children's individual activities, behaviors, meals and naps.
  • Created and implemented developmentally-appropriate curriculum that addressed all learning styles.
  • Established a safe play environment for the children.
  • Supervised children on field trips to local parks, fire stations and zoos.
  • Directed all protective placement, case management, parent education and family reunification activities.
  • Advised patients on community resources, made referrals and devised realistic treatment plans.Communicated with public social and welfare agencies to obtain and provide information.
Customer Services Team Lead
October 2010 to March 2013 Company Name － City , State
  • Surpassed revenue goals in four consecutive quarters.
  • Created training manuals targeted at resolving even the most difficult customer issues.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
  • Interviewed, hired and trained new quality customer service representatives.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Customer Service/Banking
November 2007 to March 2009 Company Name － City , State
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Examined checks for identification and endorsement.
  • Processed treasury, tax and loan payments.
Administrative Assistant
August 2007 to November 2007 Company Name － City , State
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
  • Received and distributed faxes and mail in a timely manner.
Call Center/Phone Representative/Collector
August 2005 to November 2007 Company Name － City , State
  • Computed accurate sales prices for purchase transactions.
  • Eliminated outdated records by sending the records to be scanned.
  • Identified and resolved system and account issues.
  • Verified and logged in deadlines forresponding to daily inquiries.
Education
l Coursework in Organizational Behavior, Compensation, Labor Relations and Recruitment + + l Continuing education in Human Services Greenville College + + l Desktop publishing workshop － City , State
Skills
  • scheduling appointments
  • AS 400, budgets
  • call center
  • Customer service
  • financial, funds
  • Labor Relations
  • Leadership
  • Sales
",ADVOCATE +69181350," CONSULTANT Career Focus Analytical and results oriented professional with 2+ years of extensive experience in conducting, analyzing and interpreting customer, competitor and market intelligence across the marketing spectrum on customer segmentations and product categories. Excellent analytical skills and a strong sense of structure and logic. Ability to prepare high quality presentation and spreadsheet models. Passionate about providing high quality, cutting edge research and have an understanding of the complex profile of consumers and how business can tap directly into their habits, aspirations and attitudes Hands on experience working on projects encompassing market analysis, organization structures analysis, competitive benchmarking, financial analysis and other best practice studies across industries. Demonstrated ability to work effectively, both independently and in a team environment, in an atmosphere of multiple projects, shifting priorities, and deadline pressures. A confident and concise communicator with excellent relationship & team management skills. Possess a flexible & detail oriented attitude. Summary of Skills Familiar with SPSS software. + Expert at MS Word, Excel and PowerPoint. + Proficient in databases such as Gartner, Forrester, Datamonitor, OneSource, Factiva. Professional Experience Consultant April 2012 to April 2014 Company Name － City Capgemini Consulting is the strategy and transformation consulting brand of Capgemini Group, with over 3000 business consultants serving clients across 5 continents across verticals) Key Responsibilities: Investigate & understand key business issues across verticals and providing clear, concise and timely analysis & recommendations. Capable of designing research methods and turn research findings, market data and industry knowledge into actionable insights, providing critical thinking, insightful and forward looking statements that impact client's business. Played a key role in redesigning the company's product offerings in response to a quickly changing market by researching the market extensively and developing comprehensive product profiles. Employ a wide range of research tools, including primary and secondary sources alongside quantitative and qualitative consumer and business research. Liaison directly with internal clients for project requirements and provide continued assistance through a consulting project. Interact with personnel of multiple departments and at various levels in the organization. Projects Executed: Strategic Research: Conducted independent in-depth and insightful research using databases and open source as a part of consulting engagement teams in developing strategies that affect businesses of global clientele. Market Study / Competitor Analysis: Analyzing market size and growth, understanding trends and identifying key competitors and study the dynamic issues and events that affect the industry. Engagements include leading vendor analysis of the SaaS HCM market, Big Data analytics competitor landscape study for an IT major client, market analysis for a green technology manufacturer, etc. Conducted a vendor analysis and benchmarking study on social media monitoring tools to identify the effectiveness of each of the tools. Best Practices Study / Benchmarking of Best Practices: Preparation of in-depth case studies of best-in-class organizations and benchmarking of costs, technologies and best practices across multiple verticals. Projects include strategic, financial and operational benchmarking for a leading mid-stream Oil & Gas Company, social media benchmarking study for a leading pharma company, identify leading digital practices in wealth management industry etc. Client Interface: Built client relationships as an advisor in order to solve critical business problems. Supported client needs in a timely and efficient manner demonstrating a sense of urgency, tenacity, and commitment to quality and excellent client management. Intern April 2011 to June 2011 Company Name － City Pantaloon Retail is the flagship company of Future Group, India's retail pioneer, serving over 220 million customers across 85 cities and 60 rural locations through retail formats such as Big Bazaar, Central Malls and HomeTown) Customer Experience Management: Designed and implemented a marketing plan which included market research data from surveys, market analysis and revenue forecasts before and after implementation of the plan. Commercial evaluation of Activations: Implemented sales promotion plans & new store concepts to generate sales for achievement of targets; coordinated the in-store promotional activities for new releases & special products. Made recommendations on the financial feasibility of these activations and return on investment, based on the findings. Activations Management: Responsible for planning and managing the activations at Bangalore Central in order to drive sales. Intern April 2008 to June 2008 Company Name － City The Goldman Sachs is leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and high-net- worth individuals.) Investment Banking Operations: Worked with the team Treasury of Goldman Sachs to understand the key investment banking operations and studied the effectiveness of key investment banking operations. Recommended a revision of the current threshold amount for inbound and outbound claims (interest claims, market fines and use of funds) resulting in a 58% increase in productivity of treasury team and reducing the total number of claims by 72%. Education Master's : Business Administration Marketing Management , 2012 Christ University India Business Administration Marketing Management Bachelor's : Business Management , 2010 Christ University India Business Management Additional Information OTHER ACHIEVEMENTS: Received the 'Rewards and Recognition Award' within one year of service at Capgemini Consulting for outstanding work delivered in the month of April 2013 Skills Benchmarking, Big Data, business research, Competitor Analysis, concise, Consulting, client management, critical thinking, clientele, Client, clients, databases, designing, financial, funds, Investment Banking, investment management, managing, Analyzing market, market analysis, marketing plan, market +research, Market, Excel, PowerPoint, MS Word, Oil, personnel, promotion, quality, researching, Research, Retail, sales, securities, SPSS, strategy, Strategic, surveys, Treasury, wealth +management ","
CONSULTANT
Career Focus
Analytical and results oriented professional with 2+ years of extensive experience in conducting, analyzing and interpreting customer, competitor and market intelligence across the marketing spectrum on customer segmentations and product categories. Excellent analytical skills and a strong sense of structure and logic. Ability to prepare high quality presentation and spreadsheet models. Passionate about providing high quality, cutting edge research and have an understanding of the complex profile of consumers and how business can tap directly into their habits, aspirations and attitudes Hands on experience working on projects encompassing market analysis, organization structures analysis, competitive benchmarking, financial analysis and other best practice studies across industries. Demonstrated ability to work effectively, both independently and in a team environment, in an atmosphere of multiple projects, shifting priorities, and deadline pressures. A confident and concise communicator with excellent relationship & team management skills. Possess a flexible & detail oriented attitude.
Summary of Skills
Familiar with SPSS software. + Expert at MS Word, Excel and PowerPoint. + Proficient in databases such as Gartner, Forrester, Datamonitor, OneSource, Factiva.
Professional Experience
Consultant
April 2012 to April 2014 Company Name － City
  • Capgemini Consulting is the strategy and transformation consulting brand of Capgemini Group, with over 3000 business consultants serving clients across 5 continents across verticals) Key Responsibilities: Investigate & understand key business issues across verticals and providing clear, concise and timely analysis & recommendations.
  • Capable of designing research methods and turn research findings, market data and industry knowledge into actionable insights, providing critical thinking, insightful and forward looking statements that impact client's business.
  • Played a key role in redesigning the company's product offerings in response to a quickly changing market by researching the market extensively and developing comprehensive product profiles.
  • Employ a wide range of research tools, including primary and secondary sources alongside quantitative and qualitative consumer and business research.
  • Liaison directly with internal clients for project requirements and provide continued assistance through a consulting project.
  • Interact with personnel of multiple departments and at various levels in the organization.
  • Projects Executed: Strategic Research: Conducted independent in-depth and insightful research using databases and open source as a part of consulting engagement teams in developing strategies that affect businesses of global clientele.
  • Market Study / Competitor Analysis: Analyzing market size and growth, understanding trends and identifying key competitors and study the dynamic issues and events that affect the industry.
  • Engagements include leading vendor analysis of the SaaS HCM market, Big Data analytics competitor landscape study for an IT major client, market analysis for a green technology manufacturer, etc.
  • Conducted a vendor analysis and benchmarking study on social media monitoring tools to identify the effectiveness of each of the tools.
  • Best Practices Study / Benchmarking of Best Practices: Preparation of in-depth case studies of best-in-class organizations and benchmarking of costs, technologies and best practices across multiple verticals.
  • Projects include strategic, financial and operational benchmarking for a leading mid-stream Oil & Gas Company, social media benchmarking study for a leading pharma company, identify leading digital practices in wealth management industry etc.
  • Client Interface: Built client relationships as an advisor in order to solve critical business problems.
  • Supported client needs in a timely and efficient manner demonstrating a sense of urgency, tenacity, and commitment to quality and excellent client management.
Intern
April 2011 to June 2011 Company Name － City
  • Pantaloon Retail is the flagship company of Future Group, India's retail pioneer, serving over 220 million customers across 85 cities and 60 rural locations through retail formats such as Big Bazaar, Central Malls and HomeTown) Customer Experience Management: Designed and implemented a marketing plan which included market research data from surveys, market analysis and revenue forecasts before and after implementation of the plan.
  • Commercial evaluation of Activations: Implemented sales promotion plans & new store concepts to generate sales for achievement of targets; coordinated the in-store promotional activities for new releases & special products.
  • Made recommendations on the financial feasibility of these activations and return on investment, based on the findings.
  • Activations Management: Responsible for planning and managing the activations at Bangalore Central in order to drive sales.
Intern
April 2008 to June 2008 Company Name － City
  • The Goldman Sachs is leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and high-net- worth individuals.) Investment Banking Operations: Worked with the team Treasury of Goldman Sachs to understand the key investment banking operations and studied the effectiveness of key investment banking operations.
  • Recommended a revision of the current threshold amount for inbound and outbound claims (interest claims, market fines and use of funds) resulting in a 58% increase in productivity of treasury team and reducing the total number of claims by 72%.
Education
Master's : Business Administration Marketing Management , 2012 Christ University India Business Administration Marketing Management
Bachelor's : Business Management , 2010 Christ University India Business Management
Additional Information
  • OTHER ACHIEVEMENTS: Received the 'Rewards and Recognition Award' within one year of service at Capgemini Consulting for outstanding work delivered in the month of April 2013
Skills
Benchmarking, Big Data, business research, Competitor Analysis, concise, Consulting, client management, critical thinking, clientele, Client, clients, databases, designing, financial, funds, Investment Banking, investment management, managing, Analyzing market, market analysis, marketing plan, market +research, Market, Excel, PowerPoint, MS Word, Oil, personnel, promotion, quality, researching, Research, Retail, sales, securities, SPSS, strategy, Strategic, surveys, Treasury, wealth +management
",CONSULTANT +23591247," CHEF Summary Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Highlights Strong creative vision Management skills Strong communication skills Adaptable Creative Team player Accurate money handling Verbal/written communication Hard-working Inventory control Sound judgment Computer-savvy Calm under pressure Complex problem solving Experience Company Name April 2015 to Current Chef City , State Cooking and Prepping food for guests Daily inventory assignments providing friendly customer service Accomplishments being a proactive team player, and being able to be willing to see a problem through to the end. Company Name October 2011 to August 2013 head cashier City , State my responsibilities were to provide  customer service to the customers. and handling daily money counts. also to provide change to other cashier Company Name March 2010 to December 2011 Head Cashier City , State provide a comfortable environment for customers , knowledge of movies and videos. maintain inventory counts of merchandise and other product, daily cash counts  Education High School for Environmental Studies 2008 High School Diploma City , State Kingsborough Community College Liberal Arts City , State Personal Information Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Always eager to learn and achieve new goals and overcome different tasks Core Strengths Sharp problem solver Active listening skills Strong organizational skills Energetic work attitude Courteous demeanor Adaptive team player Willing to relocate: Anywhere Skills balance, Cashier, Cooking, customer service, delivery, Forklift Operator, inventory, market, Microsoft Excel, Microsoft Word, natural, oil, organization skills, problem solving, shipping, team player, video editing, well organized, visual effects, adobe premiere ","
CHEF
Summary
Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.
Highlights
  • Strong creative vision
  • Management skills
  • Strong communication skills
  • Adaptable
  • Creative
  • Team player
  • Accurate money handling
  • Verbal/written communication
  • Hard-working Inventory control
  • Sound judgment
  • Computer-savvy
  • Calm under pressure
  • Complex problem solving
Experience
Company Name April 2015 to Current Chef
City , State
  • Cooking and Prepping food for guests Daily inventory assignments providing friendly customer service Accomplishments being a proactive team player, and being able to be willing to see a problem through to the end.
Company Name October 2011 to August 2013 head cashier
City , State my responsibilities were to provide  customer service to the customers. and handling daily money counts. also to provide change to other cashier
Company Name March 2010 to December 2011 Head Cashier
City , State provide a comfortable environment for customers , knowledge of movies and videos. maintain inventory counts of merchandise and other product, daily cash counts 
Education
High School for Environmental Studies 2008 High School Diploma City , State
Kingsborough Community College Liberal Arts City , State
Personal Information
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Always eager to learn and achieve new goals and overcome different tasks Core Strengths Sharp problem solver Active listening skills Strong organizational skills Energetic work attitude Courteous demeanor Adaptive team player Willing to relocate: Anywhere
Skills
balance, Cashier, Cooking, customer service, delivery, Forklift Operator, inventory, market, Microsoft Excel, Microsoft Word, natural, oil, organization skills, problem solving, shipping, team player, video editing, well organized, visual effects, adobe premiere
",CHEF +18187364," INFORMATION TECHNOLOGY SPECIALIST INFORMATION SECURITY OFFICER Profile blah, blah Core Qualifications Oracle Certified Professional (OCP), versions 8.0, 8i, 9i, 10g, 11g Certified Information Systems Security Professional (CISSP) (ISC)2 Certified Information Security Manager (CISM) ISACA UNIX/LINUX Strong collaborative skills Patch management Database servers Professional Experience Information Technology Specialist Information Security Officer October 2010 to July 2015 Company Name － City , State Installing and configuring Oracle software versions 10g-12c. Scripting maintenance and monitoring tools. Creating Risk Assessment template based on NIST 800-30R1 to facilitate and evaluate secure software development practice. Building automated database risk/security models for quantifying degrees of database risk and enabling the standardization and prioritization of remediation efforts. Managing/mentoring support staff and participating in 24X7 production support and security monitoring rotation for large scale, mission critical applications. Developing, implementing and supporting enterprise backup and recovery, change control, security and audit procedures. Performing database, server and application performance and security monitoring and tuning. Implementing vendor and customized database auditing and analysis packages. Develop pattern recognition triggers for Anti-Money laundering systems. Working closely with Corporate Security to ensure that application and database server procedures and controls support all government regulations and corporate policies. Designing and implementing least-privilege database administration model and application development templates. Providing support and guidance for the modeling, development and testing of enterprise applications to ensure that applications are secure, highly available and fully meet the needs of our end user communities. Develop ITS Enterprise Database installation, configuration, monitoring and security standards and procedures. Train other Database Administrators in security best practices, change control, monitoring, account management and role-based user administration. Create and configure security templates for Oracle Enterprise Manager. Act as bureau security liaison and represented database security at conferences and meetings. Develop and implement database security policies and procedures. Create comprehensive and cross-referenced database security benchmark utilizing the CIS Oracle Security Benchmark, NIST and DoD. Managed IBM engagement for Guardium from proof of concept to procurement. Provide remediation roadmap for database and application security issues. Identify and analyze data access rights that violate state law and memoranda of understanding. Replace manual terminal service audit reports with secure self-service, repeatable and audited process using PL/SQL and COGNOS. Vice President April 2002 to September 2010 Company Name － City , State Perform database penetration testing and regular server and database scanning for security vulnerabilities and compromised passwords. Technical lead for database consolidation, backup software replacement, PeopleSoft upgrade and Anti-Money Laundering projects. Responsible for operational aspects of Oracle database administration activities including capacity planning, installation and configuration of the Oracle RDBMS, Grid Control and ASM software, patches and supporting products, backup & recovery, database tuning, monitoring and troubleshooting utilizing TKPROF, OEM, STATSPACK, DBArtisan, Tivoli and custom SQL, PL/SQL and UNIX shell scripts. Plan and manage multi-location disaster recovery exercises. Provide operational 24X7 support of all corporate Oracle systems (341 databases, 65 servers, 5 versions of Oracle and 5 operating systems). Developed and implemented procedures that reduced in-house database problem tickets by 60%, job failures by 80% and on-call support issues by 80%. Created enterprise wide capacity planning, troubleshooting and performance monitoring models. Coordinated and supported application development, testing and performance improvement efforts including data model revisions, SQL tuning and client configurations. Instituted a series of workshops, classes and training programs for developers to expand their knowledge and understanding of SQL, Oracle and data security. This group is now self-sufficient. Performed block-level data recovery that Oracle Corporation said was not possible, saving critical business data and minimizing impact to business functions. Database Manager February 2000 to April 2002 Company Name － City , State Created and supported multi-instance spatial environments for internet startup company. Gathered user requirements and designed and built logical and physical database structures. Managed Unix server farm to ensure proper sizing, organization, and recoverability. Wrote PL/SQL, SQLLoader and custom routines to load and integrate data from various outside sources and to enforce data security, reliability and integrity. Monitored shared system resources and recommend improvements to application development staff. Wrote database-monitoring scripts used to page DBA in the event of database problems. Automated DBA functions for table restructuring, statistics, space management and backup. Senior Database Administrator January 1999 to February 2000 Company Name － City , State Technical liaison and support manager for international leasing company. Traveled abroad as needed. Participated in due diligence audits of takeover candidate companies. Wrote Oracle installation and configuration standards for Windows NT and UNIX. Created DBA practice lab and developed practice lab exercises for other DBA staff to learn backup and recovery software. Worked closely with various vendors and development groups to improve application reliability and performance. Developed a Capability Maturity Model and created CMM training program for database administration. Provided 24X7support of international commercial leasing applications. System Staff Specialist/Database Administrator December 1997 to January 1999 Company Name － City , State DBA for telesales, signature verification, and electronic payment systems. Participated in off-site disaster recovery exercises. Reviewed schema, tuned queries and managed change control process. Developed Cost Based SQL Standards and trained development staff on SQL tuning. Provided database design consultation to other projects. Developed database installation and administration guidelines. Senior Database Administrator June 1997 to December 1997 Company Name － City , State Converted document management system from Sybase to Oracle. Mentored and trained Oracle database administrators at client sites. Monitored and tuned Oracle system and applications to prevent resource shortages and shorten the execution time of long-running queries. Conducted training in database concepts and SQL. Database Administrator September 1996 to June 1997 Company Name － City , State Implemented and maintained critical high volume online and Internet server Oracle databases in UNIX environment. Performed performance monitoring, capacity planning and application tuning. Worked closely with engineering consulting firm to trouble shoot database and applications, optimize system performance, ensure data integrity and increase system reliability. Wrote extensive SQL and PL/SQL programs to manage data and create ad hoc reports. Developed, implemented and enforced Oracle design and usage standards. Associate Computer Programmer/Analyst June 1991 to September 1996 Company Name － City , State Technical lead responsible for Pavement and Bridge Management Systems development and production Oracle databases operating in client/server environment. Prepared EDP sections of consulting contracts and budgets. Managing analyst for Pavement and Bridge Maintenance Systems jointly developed by Rensselaer Polytechnic Institute and the Thruway Authority. Developed and maintained data standards and agency data dictionary system. Education Master of Science : Management College of Saint Rose － City , State Management Bachelor of Arts : Music History City , State Music History Skills account management, ad, analyst, application development, ASM, agency, audit reports, auditing, backup, budgets, c, Capability Maturity Model, CMM, capacity planning, client/server, COGNOS, concept, conferences, consultation, consulting, contracts, client, data dictionary system, database and applications, database administration, DBA, databases, Database, database design, Designing, disaster recovery, document management, due diligence, government regulations, IBM, Information Security, Information Systems, law, Managing, meetings, mentoring, access, Money, Windows NT, modeling, Enterprise, operating systems, Oracle Enterprise Manager, Oracle, Oracle database, PL/SQL, page, PeopleSoft, policies, procurement, Oracle RDBMS, Risk Assessment, scanning, servers, scripts, Scripting, software development, SQL, SQLLoader, statistics, Sybase, Systems development, Tivoli, training programs, troubleshooting, UNIX, UNIX shell scripts, upgrade, workshops ","
INFORMATION TECHNOLOGY SPECIALIST INFORMATION SECURITY OFFICER
Profile

blah, blah

Core Qualifications

  • Oracle Certified Professional (OCP), versions 8.0, 8i, 9i, 10g, 11g
  • Certified Information Systems Security Professional (CISSP) (ISC)2
  • Certified Information Security Manager (CISM) ISACA
  • UNIX/LINUX
  • Strong collaborative skills
  • Patch management
  • Database servers
Professional Experience
Information Technology Specialist Information Security Officer
October 2010 to July 2015 Company Name － City , State
  • Installing and configuring Oracle software versions 10g-12c.
  • Scripting maintenance and monitoring tools.
  • Creating Risk Assessment template based on NIST 800-30R1 to facilitate and evaluate secure software development practice.
  • Building automated database risk/security models for quantifying degrees of database risk and enabling the standardization and prioritization of remediation efforts.
  • Managing/mentoring support staff and participating in 24X7 production support and security monitoring rotation for large scale, mission critical applications.
  • Developing, implementing and supporting enterprise backup and recovery, change control, security and audit procedures.
  • Performing database, server and application performance and security monitoring and tuning.
  • Implementing vendor and customized database auditing and analysis packages.
  • Develop pattern recognition triggers for Anti-Money laundering systems.
  • Working closely with Corporate Security to ensure that application and database server procedures and controls support all government regulations and corporate policies.
  • Designing and implementing least-privilege database administration model and application development templates.
  • Providing support and guidance for the modeling, development and testing of enterprise applications to ensure that applications are secure, highly available and fully meet the needs of our end user communities.
  • Develop ITS Enterprise Database installation, configuration, monitoring and security standards and procedures.
  • Train other Database Administrators in security best practices, change control, monitoring, account management and role-based user administration.
  • Create and configure security templates for Oracle Enterprise Manager.
  • Act as bureau security liaison and represented database security at conferences and meetings.
  • Develop and implement database security policies and procedures.
  • Create comprehensive and cross-referenced database security benchmark utilizing the CIS Oracle Security Benchmark, NIST and DoD.
  • Managed IBM engagement for Guardium from proof of concept to procurement.
  • Provide remediation roadmap for database and application security issues.
  • Identify and analyze data access rights that violate state law and memoranda of understanding.
  • Replace manual terminal service audit reports with secure self-service, repeatable and audited process using PL/SQL and COGNOS.
Vice President
April 2002 to September 2010 Company Name － City , State
  • Perform database penetration testing and regular server and database scanning for security vulnerabilities and compromised passwords.
  • Technical lead for database consolidation, backup software replacement, PeopleSoft upgrade and Anti-Money Laundering projects.
  • Responsible for operational aspects of Oracle database administration activities including capacity planning, installation and configuration of the Oracle RDBMS, Grid Control and ASM software, patches and supporting products, backup & recovery, database tuning, monitoring and troubleshooting utilizing TKPROF, OEM, STATSPACK, DBArtisan, Tivoli and custom SQL, PL/SQL and UNIX shell scripts.
  • Plan and manage multi-location disaster recovery exercises.
  • Provide operational 24X7 support of all corporate Oracle systems (341 databases, 65 servers, 5 versions of Oracle and 5 operating systems).
  • Developed and implemented procedures that reduced in-house database problem tickets by 60%, job failures by 80% and on-call support issues by 80%.
  • Created enterprise wide capacity planning, troubleshooting and performance monitoring models.
  • Coordinated and supported application development, testing and performance improvement efforts including data model revisions, SQL tuning and client configurations.
  • Instituted a series of workshops, classes and training programs for developers to expand their knowledge and understanding of SQL, Oracle and data security.
  • This group is now self-sufficient.
  • Performed block-level data recovery that Oracle Corporation said was not possible, saving critical business data and minimizing impact to business functions.
Database Manager
February 2000 to April 2002 Company Name － City , State
  • Created and supported multi-instance spatial environments for internet startup company.
  • Gathered user requirements and designed and built logical and physical database structures.
  • Managed Unix server farm to ensure proper sizing, organization, and recoverability.
  • Wrote PL/SQL, SQLLoader and custom routines to load and integrate data from various outside sources and to enforce data security, reliability and integrity.
  • Monitored shared system resources and recommend improvements to application development staff.
  • Wrote database-monitoring scripts used to page DBA in the event of database problems.
  • Automated DBA functions for table restructuring, statistics, space management and backup.
Senior Database Administrator
January 1999 to February 2000 Company Name － City , State
  • Technical liaison and support manager for international leasing company.
  • Traveled abroad as needed.
  • Participated in due diligence audits of takeover candidate companies.
  • Wrote Oracle installation and configuration standards for Windows NT and UNIX.
  • Created DBA practice lab and developed practice lab exercises for other DBA staff to learn backup and recovery software.
  • Worked closely with various vendors and development groups to improve application reliability and performance.
  • Developed a Capability Maturity Model and created CMM training program for database administration.
  • Provided 24X7support of international commercial leasing applications.
System Staff Specialist/Database Administrator
December 1997 to January 1999 Company Name － City , State
  • DBA for telesales, signature verification, and electronic payment systems.
  • Participated in off-site disaster recovery exercises.
  • Reviewed schema, tuned queries and managed change control process.
  • Developed Cost Based SQL Standards and trained development staff on SQL tuning.
  • Provided database design consultation to other projects.
  • Developed database installation and administration guidelines.
Senior Database Administrator
June 1997 to December 1997 Company Name － City , State
  • Converted document management system from Sybase to Oracle.
  • Mentored and trained Oracle database administrators at client sites.
  • Monitored and tuned Oracle system and applications to prevent resource shortages and shorten the execution time of long-running queries.
  • Conducted training in database concepts and SQL.
Database Administrator
September 1996 to June 1997 Company Name － City , State
  • Implemented and maintained critical high volume online and Internet server Oracle databases in UNIX environment.
  • Performed performance monitoring, capacity planning and application tuning.
  • Worked closely with engineering consulting firm to trouble shoot database and applications, optimize system performance, ensure data integrity and increase system reliability.
  • Wrote extensive SQL and PL/SQL programs to manage data and create ad hoc reports.
  • Developed, implemented and enforced Oracle design and usage standards.
Associate Computer Programmer/Analyst
June 1991 to September 1996 Company Name － City , State
  • Technical lead responsible for Pavement and Bridge Management Systems development and production Oracle databases operating in client/server environment.
  • Prepared EDP sections of consulting contracts and budgets.
  • Managing analyst for Pavement and Bridge Maintenance Systems jointly developed by Rensselaer Polytechnic Institute and the Thruway Authority.
  • Developed and maintained data standards and agency data dictionary system.
Education
Master of Science : Management College of Saint Rose － City , State Management
Bachelor of Arts : Music History City , State Music History
Skills
account management, ad, analyst, application development, ASM, agency, audit reports, auditing, backup, budgets, c, Capability Maturity Model, CMM, capacity planning, client/server, COGNOS, concept, conferences, consultation, consulting, contracts, client, data dictionary system, database and applications, database administration, DBA, databases, Database, database design, Designing, disaster recovery, document management, due diligence, government regulations, IBM, Information Security, Information Systems, law, Managing, meetings, mentoring, access, Money, Windows NT, modeling, Enterprise, operating systems, Oracle Enterprise Manager, Oracle, Oracle database, PL/SQL, page, PeopleSoft, policies, procurement, Oracle RDBMS, Risk Assessment, scanning, servers, scripts, Scripting, software development, SQL, SQLLoader, statistics, Sybase, Systems development, Tivoli, training programs, troubleshooting, UNIX, UNIX shell scripts, upgrade, workshops
",INFORMATION-TECHNOLOGY +28396528," KITCHEN UTILITY WORKER/EVENING WEEKEND CHEF Professional Summary Fast-learning recent CNA graduate , fast-paced, enthusiastic about working in a hospital , adult family home, and/or retirement home. I have 4+ years experience taking care of mentally ill, dementia, Alzheimer, schizophrenic, hospice and end of life care patients. I focus a lot on patient care and needs to make sure my client is comfortable at all times. Licenses Fundamentals of Caregiving First Aid and CPR Dementia Training Mental health Training Nurse delegations CNA License Skill Highlights Understands mobility assistance needs Charting expertise Understands medical procedures Trained in grooming and bathing assistance Documentation procedures expert Trained in catheter change and preparation Quick problem solver Patient positioning understanding Chart preparation/filing aptness Body mechanics competency Alphabetical/numerical filing mastery Adept in oxygen machine maintenance Feeding assistance specialist Enthusiastic caregiver General housekeeping ability Professional Experience April 2012 to January 2013 Company Name City , State Kitchen Utility Worker/Evening weekend chef Planned, prepared and served meals and snacks according to prescribed diets. Maintained a clean, orderly and well-stocked environment.Participated in the maintenance of safe conditions within the facility and other related areas.Promoted personal and co-worker safety. January 2013 to April 2013 Company Name City , State Caregiver/PCA Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Collected urine and fecal samples. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems.Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Kept facility stocked with necessary supplies, equipment and instruments. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Documented resident records on daily flow sheets.Assisted with ADLs. Provided patients and families with emotional support. Exhibited compassionate care and communication with regard to issues of death and dying. Comforted patients and provided them with reassurance and encouragement. Promoted personal and co-worker safety. April 2013 to Current Company Name City , State Caregiver Maintained a clean, orderly and well-stocked environment. Participated in the maintenance of safe conditions within the facility and other related areas. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided. Sensitive to the needs of geriatric patients. Exhibited compassionate care and communication with regard to issues of death and dying. Provided patients and families with emotional support. Assisted with ADLs. Documented resident records on daily flow sheets. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Tended to patients with chronic illnesses. Provided personal nursing care in pre- and post-operative situations. Kept facility stocked with necessary supplies, equipment and instruments. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Positioned residents for comfort and to prevent skin pressure problems. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Cleaned and organized patients' living quarters. Provided transportation, assistance and companionship to clients. Planned, prepared and served meals and snacks according to prescribed diets. Assisted with adequate nutrition and fluid intake. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Collected urine and fecal samples. Completed and submitted clinical documentation in accordance with agency guidelines. Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. April 2014 to August 2014 Company Name City , State Attendant Counselor I work with Developmentally Disabled Adults with all ADL's and activities. Preparing meals and cleaning, and assisting with all personal care. Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Planned, prepared and served meals and snacks according to prescribed diets. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Kept facility stocked with necessary supplies, equipment and instruments. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Assisted with ADLs. April 2015 to October 2015 Company Name City , State Med Tech Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.Promoted personal and co-worker safety.Participated in the maintenance of safe conditions within the facility and other related areas.Maintained a clean, orderly and well-stocked environment.Provided patients and families with emotional support.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.Tended to patients with chronic illnesses.Assisted with adequate nutrition and fluid intake.Collected urine and fecal samples.Read and recorded temperature, pulse and respiration.Observed and documented patient status and reported patient complaints to the case manager. October 2015 Company Name City , State Caregiver Observed and documented patient status and reported patient complaints to the case manager.Read and recorded temperature, pulse and respiration.Completed and submitted clinical documentation in accordance with agency guidelines.Prepared patient rooms prior to their arrival.Collected urine and fecal samples.Assisted with adequate nutrition and fluid intake.Planned, prepared and served meals and snacks according to prescribed diets.Provided transportation, assistance and companionship to clients.Cleaned and organized patients' living quarters.Performed household tasks such as laundry, dusting, washing dishes and vacuuming.Facilitated games and other activities to engage clients.Kept facility stocked with necessary supplies, equipment and instruments.Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Assisted with ADLs.Provided patients and families with emotional support.Comforted patients and provided them with reassurance and encouragement.Participated in the maintenance of safe conditions within the facility and other related areas.Maintained a clean, orderly and well-stocked environment. Education and Training 2012 Orting High School City , State High School Diploma Skills Patient-focused care Compassionate and trustworthy caregiver Detail-oriented Effectively interacts with patients and families. Hospice care provider Preparation of healthy meals and snacks Catheter preparation and change Charting and record keeping ","
KITCHEN UTILITY WORKER/EVENING WEEKEND CHEF
Professional Summary

Fast-learning recent CNA graduate , fast-paced, enthusiastic about working in a hospital , adult family home, and/or retirement home. I have 4+ years experience taking care of mentally ill, dementia, Alzheimer, schizophrenic, hospice and end of life care patients. I focus a lot on patient care and needs to make sure my client is comfortable at all times.

Licenses

Fundamentals of Caregiving

First Aid and CPR

Dementia Training

Mental health Training

Nurse delegations

CNA License

Skill Highlights
  • Understands mobility assistance needs
  • Charting expertise
  • Understands medical procedures
  • Trained in grooming and bathing assistance
  • Documentation procedures expert
  • Trained in catheter change and preparation
  • Quick problem solver
  • Patient positioning understanding
  • Chart preparation/filing aptness
  • Body mechanics competency
  • Alphabetical/numerical filing mastery
  • Adept in oxygen machine maintenance
  • Feeding assistance specialist
  • Enthusiastic caregiver
  • General housekeeping ability
Professional Experience
April 2012
to
January 2013
Company Name City , State Kitchen Utility Worker/Evening weekend chef
  • Planned, prepared and served meals and snacks according to prescribed diets. Maintained a clean, orderly and well-stocked environment.Participated in the maintenance of safe conditions within the facility and other related areas.Promoted personal and co-worker safety.
January 2013
to
April 2013
Company Name City , State Caregiver/PCA
  • Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Collected urine and fecal samples. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems.Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Kept facility stocked with necessary supplies, equipment and instruments. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Documented resident records on daily flow sheets.Assisted with ADLs. Provided patients and families with emotional support. Exhibited compassionate care and communication with regard to issues of death and dying. Comforted patients and provided them with reassurance and encouragement. Promoted personal and co-worker safety.
April 2013
to
Current
Company Name City , State Caregiver

Maintained a clean, orderly and well-stocked environment. Participated in the maintenance of safe conditions within the facility and other related areas. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided. Sensitive to the needs of geriatric patients. Exhibited compassionate care and communication with regard to issues of death and dying. Provided patients and families with emotional support. Assisted with ADLs. Documented resident records on daily flow sheets. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Tended to patients with chronic illnesses. Provided personal nursing care in pre- and post-operative situations. Kept facility stocked with necessary supplies, equipment and instruments. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Positioned residents for comfort and to prevent skin pressure problems. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Cleaned and organized patients' living quarters. Provided transportation, assistance and companionship to clients. Planned, prepared and served meals and snacks according to prescribed diets. Assisted with adequate nutrition and fluid intake. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Collected urine and fecal samples. Completed and submitted clinical documentation in accordance with agency guidelines. Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration.
April 2014
to
August 2014
Company Name City , State Attendant Counselor
  • I work with Developmentally Disabled Adults with all ADL's and activities. Preparing meals and cleaning, and assisting with all personal care. Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Planned, prepared and served meals and snacks according to prescribed diets. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Kept facility stocked with necessary supplies, equipment and instruments. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Assisted with ADLs.
April 2015
to
October 2015
Company Name City , State Med Tech
  • Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.Promoted personal and co-worker safety.Participated in the maintenance of safe conditions within the facility and other related areas.Maintained a clean, orderly and well-stocked environment.Provided patients and families with emotional support.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.Tended to patients with chronic illnesses.Assisted with adequate nutrition and fluid intake.Collected urine and fecal samples.Read and recorded temperature, pulse and respiration.Observed and documented patient status and reported patient complaints to the case manager.
October 2015
Company Name City , State Caregiver

Observed and documented patient status and reported patient complaints to the case manager.Read and recorded temperature, pulse and respiration.Completed and submitted clinical documentation in accordance with agency guidelines.Prepared patient rooms prior to their arrival.Collected urine and fecal samples.Assisted with adequate nutrition and fluid intake.Planned, prepared and served meals and snacks according to prescribed diets.Provided transportation, assistance and companionship to clients.Cleaned and organized patients' living quarters.Performed household tasks such as laundry, dusting, washing dishes and vacuuming.Facilitated games and other activities to engage clients.Kept facility stocked with necessary supplies, equipment and instruments.Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Assisted with ADLs.Provided patients and families with emotional support.Comforted patients and provided them with reassurance and encouragement.Participated in the maintenance of safe conditions within the facility and other related areas.Maintained a clean, orderly and well-stocked environment.
Education and Training
2012
Orting High School City , State High School Diploma
Skills

Patient-focused care

Compassionate and trustworthy caregiver

Detail-oriented

Effectively interacts with patients and families.

Hospice care provider

Preparation of healthy meals and snacks

Catheter preparation and change

Charting and record keeping

",CHEF +10089434," INFORMATION TECHNOLOGY TECHNICIAN I Summary Versatile Systems Administrator possessing superior troubleshooting skills for networking issues, end user problems, and network security. Experienced in server management, systems analysis, and offering in-depth understanding of IT infrastructure areas. Detail-oriented, independent, and focused on taking a systematic approach to solving complex problems. Demonstrated exceptional technical knowledge and skills while working with various teams to achieve shared goals and objectives. Highlights Active Directory Group Policy Objects PowerShell and VBScript Microsoft Exchange VMWare experience New technology and product research Office 365 and Azure Storage management Enterprise backup management Disaster recovery Experience Information Technology Technician I Aug 2007 to Current Company Name － City , State Migrating and managing user accounts in Microsoft Office 365 and Exchange Online. Creating and managing virtual machines for systems such as domain controllers and Active Directory Federation Services (ADFS) in Microsoft Windows Azure (IaaS). Creating and managing storage in Microsoft Windows Azure (IaaS). Installing and configuring StorSimple iSCSI cloud array (STaaS/BaaS). Installing, configuring, and testing Twinstrata iSCSI cloud array (STaaS/BaaS). Collaborating on project plan for Office 365 migration. Developing detailed specifications for the Office 365 migration, including business-case documentation, cost benefit analyses, technical diagrams, and work flow documentation. Received training in MVC 4 for Visual Studio using .Net Framework 4/4.5 to develop application using HTML5 and CSS3. Installing, configuring, and supporting Linux machines for the open Wi-Fi network project. Compiling and generating statistical information concerning wireless network traffic using Cacti. Configuring wireless LAN router networking and security access. Installing and configuring wireless certificates. Developing detailed specifications for the acquisition of an Enterprise backup system including systems design, business-case documentation, cost benefit analysis, technical diagrams, and work flow documentation. Reviewing, evaluating, and analyzing departmental policies, guidelines, procedures, and standards with management and staff. Developing test scripts for acceptance, unit, and system testing of Hyperion Phase 1 and MiamiBiz Phase 2. Developing Quality Assurance and testing plan for Hyperion Phase 1 and MiamiBiz Phase 2. Debugging and logging of errors in Hyperion and MiamiBiz using Team Foundation Server (TFS). Participated in various phases of the project life cycle such as: determining requirements, design conceptualization, testing, implementation, deployment, and release for the Hyperion and MiamiBiz projects. Collaborating on project plans for Hyperion and MiamiBiz. Preparing presentations and documentation to demonstrate Hyperion and MiamiBiz functionality or design. Monitoring network traffic, and compiling and generating statistical information using Solar Winds. Collaborating on Disaster Recovery plan and procedures. Researching, evaluating, and recommending new hardware and new software. Communicating and defining systems design and requirements for new and existing systems and applications. Researching, evaluating, recommending, testing, and implementing third party software/utilities. Planning and designing network infrastructure changes – adding/removing servers, appliances, network logical flow. Reviewing, evaluating, and analyzing existing system and application viability with management and staff. Administering and maintaining shares on the file servers. Reviewing server logs to troubleshoot issues. Scheduling and applying hot fixes and security patches on the server infrastructure which includes the operating system and application software. Reviewing systems reporting in SCCM (System Center Configuration Manager). Resolving service requests escalated by the Help Desk or other technicians. Troubleshooting and analyzing and system problems for root cause analysis. Giving and participating in training and education programs to explain upgrades to end users. Migrating users' documents from local computer storage to shares on the file servers. Configuring, supporting, and maintaining file shares using Distributed File System (DFS) Managing, implementing, and testing Enterprise backup infrastructure systems such as the Symantec Veritas Netbackup, Symantec Backup Exec System Recovery/Livestate, and VRanger backup servers. Managing, configuring, and supporting DataDomain storage. Configuring and supporting Microsoft Windows Server 2003, 2008, and 2012. Installing, configuring, and supporting Microsoft Windows 7, Windows 8, and Microsoft Office 2007, 2010, and 2013. Installing, configuring, and supporting McAfee anti-virus software on servers. Migrating Exchange infrastructure from Exchange 2003 to Exchange 2007 and from Exchange 2007 to Exchange 2010. Supporting servers in the virtualization infrastructure using VMware vSphere. Installing, configuring, and testing Veeam virtual machine backup software and Virtual Desktop Infrastructure (VDI). Reviewing systems reporting in System Center Configuration Manager (SCCM). Administering and maintaining the Symantec Enterprise Vault servers. Managing the Active Directory Domain Controllers (DCs). Creating and maintaining Group Policy Objects (GPOs) in Microsoft Active Directory. Configuring and supporting Microsoft Exchange Active Sync on devices with Apple iOS and Android mobile operating systems. Configuring and supporting Blackberry devices on the Blackberry Enterprise Server to receive Exchange email. Developing, testing, designing, and implementing application scripts using languages such as command batch files, Visual Basic Script, and PowerShell. Creating policies and procedural documentation. Information Services Liaison, T Aug 2005 to Aug 2007 Company Name － City , State Troubleshooting hardware and software problems over the telephone and through remote PC administration software. Installing, configuring, and supporting McAfee anti-virus software on desktops. Installing, configuring, and supporting BBars computer backup software. Developing and maintaining websites on servers running Microsoft SharePoint Server and Internet Information Services (IIS). Supporting Systems Management Server (SMS) Troubleshooting LAN, WAN, Internet, and Intranet network and security access. Troubleshooting network connectivity issues related to TCP/IP, Domain Name Service (DNS), Dynamic Host Configuration Protocol (DHCP) protocols, Internet Security and Acceleration (ISA) proxy server, and VPN. Troubleshooting web application/page issues, client browsers, and related software. Administering and maintaining of end user accounts, permissions, and access rights in in Microsoft Active Directory. Administering and maintaining of NTFS security permissions on the file servers. Installing, configuring, and maintaining hardware such as: servers, workstations, laptops, printers, and scanners in a Windows Enterprise environment. Installing, configuring, and supporting printers on the print servers. Installing, configuring, and supporting Microsoft Windows Server 2000 and 2003, Microsoft Windows XP and Windows Vista, and Microsoft Office XP, 2003, and 2007. Education Bachelor of Science , Information Technology 2005 Florida International Univeristy － City , State , United States Coursework in Programming, Web Administration, Network Administration, Database Administration, and Systems Administration – Linux Programming Languages: C++, Java, JSP, HTML, CSS, VB.Net, Bash, T-SQL Certifications CompTIA Network+ - 2014 Skills Active Directory, Azure, anti-virus, Backup Exec, backup, Bash, batch, Cacti, Cisco ASA, databases, DHCP, DNS, documentation, DataDomain, EMC, Enterprise Vault, ePO, file servers, firewall, GPO, HTML, IIS, ISA, LDAP, Linux, McAfee, Exchange, Microsoft Office, Microsoft Windows, security, policies, PowerShell, programming, proxy server, servers, scripts, SolarWinds, SQL, StorSimple, troubleshooting, TMG, Ubuntu, Visual Basic Script, VBS, Veritas Netbackup, VPN, VRanger, Veeam, VMWare, VDI, virtual manchine, NMap, ZenMap. ","
INFORMATION TECHNOLOGY TECHNICIAN I
Summary

Versatile Systems Administrator possessing superior troubleshooting skills for networking issues, end user problems, and network security. Experienced in server management, systems analysis, and offering in-depth understanding of IT infrastructure areas. Detail-oriented, independent, and focused on taking a systematic approach to solving complex problems. Demonstrated exceptional technical knowledge and skills while working with various teams to achieve shared goals and objectives.

Highlights
  • Active Directory
  • Group Policy Objects
  • PowerShell and VBScript
  • Microsoft Exchange
  • VMWare experience
  • New technology and product research
  • Office 365 and Azure
  • Storage management
  • Enterprise backup management
  • Disaster recovery
Experience
Information Technology Technician I Aug 2007 to Current
Company Name － City , State
  • Migrating and managing user accounts in Microsoft Office 365 and Exchange Online.
  • Creating and managing virtual machines for systems such as domain controllers and Active Directory Federation Services (ADFS) in Microsoft Windows Azure (IaaS).
  • Creating and managing storage in Microsoft Windows Azure (IaaS).
  • Installing and configuring StorSimple iSCSI cloud array (STaaS/BaaS).
  • Installing, configuring, and testing Twinstrata iSCSI cloud array (STaaS/BaaS).
  • Collaborating on project plan for Office 365 migration.
  • Developing detailed specifications for the Office 365 migration, including business-case documentation, cost benefit analyses, technical diagrams, and work flow documentation.
  • Received training in MVC 4 for Visual Studio using .Net Framework 4/4.5 to develop application using HTML5 and CSS3.
  • Installing, configuring, and supporting Linux machines for the open Wi-Fi network project.
  • Compiling and generating statistical information concerning wireless network traffic using Cacti.
  • Configuring wireless LAN router networking and security access.
  • Installing and configuring wireless certificates.
  • Developing detailed specifications for the acquisition of an Enterprise backup system including systems design, business-case documentation, cost benefit analysis, technical diagrams, and work flow documentation.
  • Reviewing, evaluating, and analyzing departmental policies, guidelines, procedures, and standards with management and staff.
  • Developing test scripts for acceptance, unit, and system testing of Hyperion Phase 1 and MiamiBiz Phase 2.
  • Developing Quality Assurance and testing plan for Hyperion Phase 1 and MiamiBiz Phase 2.
  • Debugging and logging of errors in Hyperion and MiamiBiz using Team Foundation Server (TFS).
  • Participated in various phases of the project life cycle such as: determining requirements, design conceptualization, testing, implementation, deployment, and release for the Hyperion and MiamiBiz projects.
  • Collaborating on project plans for Hyperion and MiamiBiz.
  • Preparing presentations and documentation to demonstrate Hyperion and MiamiBiz functionality or design.
  • Monitoring network traffic, and compiling and generating statistical information using Solar Winds.
  • Collaborating on Disaster Recovery plan and procedures.
  • Researching, evaluating, and recommending new hardware and new software.
  • Communicating and defining systems design and requirements for new and existing systems and applications.
  • Researching, evaluating, recommending, testing, and implementing third party software/utilities.
  • Planning and designing network infrastructure changes – adding/removing servers, appliances, network logical flow.
  • Reviewing, evaluating, and analyzing existing system and application viability with management and staff.
  • Administering and maintaining shares on the file servers.
  • Reviewing server logs to troubleshoot issues.
  • Scheduling and applying hot fixes and security patches on the server infrastructure which includes the operating system and application software.
  • Reviewing systems reporting in SCCM (System Center Configuration Manager).
  • Resolving service requests escalated by the Help Desk or other technicians.
  • Troubleshooting and analyzing and system problems for root cause analysis.
  • Giving and participating in training and education programs to explain upgrades to end users.
  • Migrating users' documents from local computer storage to shares on the file servers.
  • Configuring, supporting, and maintaining file shares using Distributed File System (DFS)
  • Managing, implementing, and testing Enterprise backup infrastructure systems such as the Symantec Veritas Netbackup, Symantec Backup Exec System Recovery/Livestate, and VRanger backup servers.
  • Managing, configuring, and supporting DataDomain storage.
  • Configuring and supporting Microsoft Windows Server 2003, 2008, and 2012.
  • Installing, configuring, and supporting Microsoft Windows 7, Windows 8, and Microsoft Office 2007, 2010, and 2013.
  • Installing, configuring, and supporting McAfee anti-virus software on servers.
  • Migrating Exchange infrastructure from Exchange 2003 to Exchange 2007 and from Exchange 2007 to Exchange 2010.
  • Supporting servers in the virtualization infrastructure using VMware vSphere.
  • Installing, configuring, and testing Veeam virtual machine backup software and Virtual Desktop Infrastructure (VDI).
  • Reviewing systems reporting in System Center Configuration Manager (SCCM).
  • Administering and maintaining the Symantec Enterprise Vault servers.
  • Managing the Active Directory Domain Controllers (DCs).
  • Creating and maintaining Group Policy Objects (GPOs) in Microsoft Active Directory.
  • Configuring and supporting Microsoft Exchange Active Sync on devices with Apple iOS and Android mobile operating systems.
  • Configuring and supporting Blackberry devices on the Blackberry Enterprise Server to receive Exchange email.
  • Developing, testing, designing, and implementing application scripts using languages such as command batch files, Visual Basic Script, and PowerShell.
  • Creating policies and procedural documentation.
Information Services Liaison, T Aug 2005 to Aug 2007
Company Name － City , State
  • Troubleshooting hardware and software problems over the telephone and through remote PC administration software.
  • Installing, configuring, and supporting McAfee anti-virus software on desktops.
  • Installing, configuring, and supporting BBars computer backup software.
  • Developing and maintaining websites on servers running Microsoft SharePoint Server and Internet Information Services (IIS).
  • Supporting Systems Management Server (SMS)
  • Troubleshooting LAN, WAN, Internet, and Intranet network and security access.
  • Troubleshooting network connectivity issues related to TCP/IP, Domain Name Service (DNS), Dynamic Host Configuration Protocol (DHCP) protocols, Internet Security and Acceleration (ISA) proxy server, and VPN.
  • Troubleshooting web application/page issues, client browsers, and related software.
  • Administering and maintaining of end user accounts, permissions, and access rights in in Microsoft Active Directory.
  • Administering and maintaining of NTFS security permissions on the file servers.
  • Installing, configuring, and maintaining hardware such as: servers, workstations, laptops, printers, and scanners in a Windows Enterprise environment.
  • Installing, configuring, and supporting printers on the print servers.
  • Installing, configuring, and supporting Microsoft Windows Server 2000 and 2003, Microsoft Windows XP and Windows Vista, and Microsoft Office XP, 2003, and 2007.
Education
Bachelor of Science , Information Technology 2005 Florida International Univeristy － City , State , United States
  • Coursework in Programming, Web Administration, Network Administration, Database Administration, and Systems Administration – Linux
  • Programming Languages: C++, Java, JSP, HTML, CSS, VB.Net, Bash, T-SQL
Certifications

CompTIA Network+ - 2014

Skills

Active Directory, Azure, anti-virus, Backup Exec, backup, Bash, batch, Cacti, Cisco ASA, databases, DHCP, DNS, documentation, DataDomain, EMC, Enterprise Vault, ePO, file servers, firewall, GPO, HTML, IIS, ISA, LDAP, Linux, McAfee, Exchange, Microsoft Office, Microsoft Windows, security, policies, PowerShell, programming, proxy server, servers, scripts, SolarWinds, SQL, StorSimple, troubleshooting, TMG, Ubuntu, Visual Basic Script, VBS, Veritas Netbackup, VPN, VRanger, Veeam, VMWare, VDI, virtual manchine, NMap, ZenMap.

",INFORMATION-TECHNOLOGY +17131084," FINANCIAL ANALYST Highlights Microsoft Excel and PowerPoint (intermediate), Capital IQ (intermediate), FactSet (intermediate), SNL (intermediate), +Bloomberg (beginner/intermediate), SPSS (intermediate) Experience Company Name July 2015 to Current Financial Analyst City , State Support CEO and corporate operating committee directly by shaping and implementing AIG's strategy on a global level Initiate, evaluate and execute M&A deals and innovation investments in order to enable AIG's inorganic growth Selected Transaction Experience and Strategic Projects: 500 Million Divestiture Work with senior management to identify ~$208 million of allocated versus direct expenses in order to make normalizing adjustments to pretax operating income (PTOI) and drive up valuation price of divested entity Craft marketing language and organize flow of confidential information memorandum in order to prepare company leadership for management discussions with potential buyers Manage virtual data room, track buyer due diligence questions and assist in all steps of running the divestiture process Joint Venture Merger to Expand Commercial Business by ~$200 Million Analyze portfolio of joint venture partner in order to compare net premiums written of AIG's book of business to partner's Strategize with senior management to produce non-binding first round presentation in order to engage partner in equal and active ownership of the joint entity 20 Million Investment in Biotechnology Company Research business models, products, customers, technology and existing market share of private company and over 10 competitors in order to evaluate strategic rationale for investment Write memo detailing industry dynamics, analysis of peer strengths versus weaknesses and investment recommendation Selection of AIG Peers Build database of financial metrics including market capitalization, total revenues and assets, segment (property and casualty versus life and retirement) revenues and assets from 70 companies in order to formulate a peer list and competitor set for AIG Create presentation summarizing peer selection methodology to be delivered to corporate operating committee in order to determine 2015 long-term incentive plans for AIG. Company Name June 2014 to August 2014 Investment Banking Summer Analyst City , State Supported Industrials Coverage Group by building client presentations, evaluating and compiling financial metrics and aiding in model analysis and valuation Selected Transaction Experience and Strategic Projects: Transportation Company's ~$6 Billion Initial Public Offering Compared management and board structure in 9 peer filings in order to help senior leadership in the drafting of the prospectus and road show materials 170 million Buy-Side M&A Compiled 8 years of titanium price and production data in order to project summary financials and aid private equity buyer in determining valuation price of the target company 100 million Strategic Planning Analysis Identified over $100 million in fees for senior management's evaluation of deal pipeline and future budgeting Pitches and Client Presentations Built over 50 acquisition target profiles in order to help group pitch M&A opportunities to 5 different clients. Company Name September 2013 to December 2014 Co-President City , State Taught 30 undergraduates stock market fundamentals and socially responsible investing in order to increase financial literacy · Evaluated public companies by analyzing strategy and operations, examining financial statements and performing valuation · Invested $1,000 of fundraised money in selected microfinance businesses, B corps, or charities to support social impact. Bloomberg Analytics Boot Camp (500+ applied; 24 selected), New York, NY, Participant May 2013 · Trained for one week in Analytics and Sales to gain exposure to equities, fixed income and commodities · Operated Bloomberg Terminal to obtain data for 10 stock pitches, technical analyses of securities and industry overviews. Education Yale University May 2015 Diploma City , State Bachelor of Science : Economics and Psychology GPA: GPA: 3.75/4.0 GPA: 3.77 GPA: 3.89 Economics and Psychology GPA: 3.75/4.0 GPA: 3.77 GPA: 3.89 2nd Place/40 students: Corporate Ethics, Yale-China Association Symposium on Global Strategic Leadership · Relevant Coursework: Strategic Management, Accounting & Valuation · Cumulative SAT score: 2390 (Math: 800; Verbal: 790; Writing: 800), Cumulative GMAT score: 770 Languages Mandarin Chinese (native fluency), Spanish (conversational proficiency) Interests Traveling, piano, violin, table tennis, swimming, volunteering, pistachio ice cream, Yelp Additional Information Interests: Traveling, piano, violin, table tennis, swimming, volunteering, pistachio ice cream, Yelp Skills Accounting, Biotechnology, Bloomberg, book, budgeting, commodities, Client, clients, database, drafting, due diligence, equities, equity, senior management, financials, financial, financial statements, fixed income, innovation, investments, IQ, Leadership, Mandarin Chinese, marketing, market, materials, Math, Microsoft Excel, money, PowerPoint, Presentations, Research, Sales, SAT, securities, Spanish, SPSS, strategy, Strategic, Strategic Management, Strategic Planning, Symposium, Transportation, Valuation, written ","
FINANCIAL ANALYST
Highlights
Microsoft Excel and PowerPoint (intermediate), Capital IQ (intermediate), FactSet (intermediate), SNL (intermediate), +Bloomberg (beginner/intermediate), SPSS (intermediate)
Experience
Company Name July 2015 to Current Financial Analyst
City , State
  • Support CEO and corporate operating committee directly by shaping and implementing AIG's strategy on a global level Initiate, evaluate and execute M&A deals and innovation investments in order to enable AIG's inorganic growth Selected Transaction Experience and Strategic Projects: 500 Million Divestiture Work with senior management to identify ~$208 million of allocated versus direct expenses in order to make normalizing adjustments to pretax operating income (PTOI) and drive up valuation price of divested entity Craft marketing language and organize flow of confidential information memorandum in order to prepare company leadership for management discussions with potential buyers Manage virtual data room, track buyer due diligence questions and assist in all steps of running the divestiture process Joint Venture Merger to Expand Commercial Business by ~$200 Million Analyze portfolio of joint venture partner in order to compare net premiums written of AIG's book of business to partner's Strategize with senior management to produce non-binding first round presentation in order to engage partner in equal and active ownership of the joint entity 20 Million Investment in Biotechnology Company Research business models, products, customers, technology and existing market share of private company and over 10 competitors in order to evaluate strategic rationale for investment Write memo detailing industry dynamics, analysis of peer strengths versus weaknesses and investment recommendation Selection of AIG Peers Build database of financial metrics including market capitalization, total revenues and assets, segment (property and casualty versus life and retirement) revenues and assets from 70 companies in order to formulate a peer list and competitor set for AIG Create presentation summarizing peer selection methodology to be delivered to corporate operating committee in order to determine 2015 long-term incentive plans for AIG.
Company Name June 2014 to August 2014 Investment Banking Summer Analyst
City , State
  • Supported Industrials Coverage Group by building client presentations, evaluating and compiling financial metrics and aiding in model analysis and valuation Selected Transaction Experience and Strategic Projects: Transportation Company's ~$6 Billion Initial Public Offering Compared management and board structure in 9 peer filings in order to help senior leadership in the drafting of the prospectus and road show materials 170 million Buy-Side M&A Compiled 8 years of titanium price and production data in order to project summary financials and aid private equity buyer in determining valuation price of the target company 100 million Strategic Planning Analysis Identified over $100 million in fees for senior management's evaluation of deal pipeline and future budgeting Pitches and Client Presentations Built over 50 acquisition target profiles in order to help group pitch M&A opportunities to 5 different clients.
Company Name September 2013 to December 2014 Co-President
City , State
  • Taught 30 undergraduates stock market fundamentals and socially responsible investing in order to increase financial literacy · Evaluated public companies by analyzing strategy and operations, examining financial statements and performing valuation · Invested $1,000 of fundraised money in selected microfinance businesses, B corps, or charities to support social impact.
  • Bloomberg Analytics Boot Camp (500+ applied; 24 selected), New York, NY, Participant May 2013 · Trained for one week in Analytics and Sales to gain exposure to equities, fixed income and commodities · Operated Bloomberg Terminal to obtain data for 10 stock pitches, technical analyses of securities and industry overviews.
Education
Yale University May 2015 Diploma City , State
Bachelor of Science : Economics and Psychology GPA: GPA: 3.75/4.0 GPA: 3.77 GPA: 3.89 Economics and Psychology GPA: 3.75/4.0 GPA: 3.77 GPA: 3.89 2nd Place/40 students: Corporate Ethics, Yale-China Association Symposium on Global Strategic Leadership · Relevant Coursework: Strategic Management, Accounting & Valuation · Cumulative SAT score: 2390 (Math: 800; Verbal: 790; Writing: 800), Cumulative GMAT score: 770
Languages
Mandarin Chinese (native fluency), Spanish (conversational proficiency)
Interests
Traveling, piano, violin, table tennis, swimming, volunteering, pistachio ice cream, Yelp
Additional Information
  • Interests: Traveling, piano, violin, table tennis, swimming, volunteering, pistachio ice cream, Yelp
Skills
Accounting, Biotechnology, Bloomberg, book, budgeting, commodities, Client, clients, database, drafting, due diligence, equities, equity, senior management, financials, financial, financial statements, fixed income, innovation, investments, IQ, Leadership, Mandarin Chinese, marketing, market, materials, Math, Microsoft Excel, money, PowerPoint, Presentations, Research, Sales, SAT, securities, Spanish, SPSS, strategy, Strategic, Strategic Management, Strategic Planning, Symposium, Transportation, Valuation, written
",BANKING +39166680," SR DIGITAL ANALYTICS MANAGER Summary Mindful innovator with a proven track record in delivering digital analytics solutions to configure fundamentally sound framework for multiple websites Precisely isolate business needs and develop valuable solutions to drive accuracy and ROI efficiency Lead day-to-day, direct-to-consumer operations to ensure excellence while seamlessly collaborating with creative, merchandising, and marketing teams Well versed in the relationship between front-end, back-end and business intelligence systems Results-oriented manager who thrives in a fast-paced and competitive environment Highlights Digital insights and analytics (Adobe experience cloud, Google analytics, Looker) Date visualization (Tableau and Chartio) Conversion rate optimization (Qubit and Adobe target) Email marketing and marketing automation (Responsys and SFMC; Movable Ink and Liveclicker) CRM and loyalty (Relate and Custora) Tag manager GTM and DTM Competitive and Trend Analytics (EDITED) Financial and inventory planning expert (SAS and JDA) Strong strategic thinker and ability to formulate business strategy; move effortlessly from analytics to development of strategy Solid project management skills with a focus on timely and quality deliverable Strong familiarity with statistical concepts and methods Experience Company Name City , State Sr Digital Analytics Manager 01/2017 to Current Conceptualize and manage dashboards for multiple websites and marketing channel performance to develop strategy and campaign optimization Ambitiously optimize individual marketing channels (Paid, Social, and Email) based on users' entry (landing) page, reducing overall bounce rate by 24% and increasing ROI by 13% Seamlessly launch predictive landing page for paid search increasing conversion by 34% vs. non-predictive Execute churn prevention program with personalized Email and layer Social lookalike audiences; annual incremental revenue of $519K and lift in revenue per user of +16% Methodically implement predictive segmentation (Persona and Affinity) increase overall revenue per Email by 14% and unique click rate by 18% Pragmatically modernize enterprise digital analytics architecture based on best practices; making analytics accessible to other cross-functional teams Meticulously maintained SDR for Adobe analytics, AI, loyalty, and OMS; accelerate data migration to Salesforce (Demandware and ExactTarget) Enthusiastically train new hires in digital space, reporting and vendor dashboards  Intellectually construct presentations with complex analytical findings, and deliver a finished product that is clear, concise, “digestible” and focused on key drivers for Senior Leadership Technical Analytics – good working knowledge of SQL, HTML, JavaScript, and jQuery Company Name City , State Web/Business Analytics Manager - eCommerce 03/2014 to 12/2016 Delivered profound analytics solutions to journey managers, merchandisers and marketing operations groups; as well as provide recommendations for areas of optimization Relentlessly release exploration and refinement A/B testing to optimize HP, PLP, PDP, and friction-less checkout increase conversion by +14% to 22% and cart conversion by +12% in Mobile and 8% in Desktop Precisely manage rules engine, modifiers, and algorithm manipulation with AI personalized platform for website and Email; resulting in $6.6m in recommendation revenue Managed special projects and ad hoc reporting including testing and business case scenario development Evaluated strategic site redesign (mobile first u/x approach) to improve brand messaging, engage new users, and improve conversion; resulted in 13% increase in revenue, 4% increase in visit duration, 12% increase in conversion and 16% decrease in bounce rate Identified, developed and evaluated competitive analysis through Web-scraping in terms of product range, price, marketing initiatives, customer offerings, and chatter trends Planned and managed weekly strategy for marketing channels (SEO, SEM, Direct, Email); drive top and bottom funnel tactics with segmentation list growth, loyalty, and CLV Built, managed and executed eCommerce assortment plans, recommended investment strategies and units for an accurate flow forecast to help maximize GMROI and mitigate inventory liability Assisted in tag management services and user acceptance testing in order to maintain integrity across multiple sources of data Company Name City , State Strategic Manager - eCommerce Toys and Seasonal Dept 07/2011 to 02/2014 Strategise with marketing and merchant group to establish a cohesive brand messaging within key brands to improve consideration and overall assortment Synchronized implementation of inventory plan for all 3 Divisions involving 10 inventory managers to ensure optimal flow to our 3rd party online facility Optimized SKU productivity and increased sales for eCommerce by $17.6m a growth of 93% over LY; utilizing multi-channel retail to drive sales Actionable intelligence of customer journey to make necessary adjustments to improve conversion rate and customer experience. Collaborated with cross-functional teams to improve marketing exposure and inventory position, providing seamless shopping experience. Orchestrated strategic partnership with cross-functional teams for seasonal peaks. Company Name City , State Sr Inventory Manager - Toys 08/2009 to 06/2011 Responsible for financial planning of sales, markdowns, gross margin, inventory, and receipts for 900 import and domestic SKUs (working with 70 vendors) with annual revenue of $170m in 1250 Kmart stores and Sears toys in 650 stores Utilized NPD reports (market pulse and market map) to focus on growth categories based on market share and trend Developed trend file for Toys division resulting in reduced inventory liability by $18.2m Company Name City , State Inventory Manager - Apparel 02/2008 to 08/2009 Company Name City , State Sr Inventory Analyst - Furniture and Lamps 12/2005 to 01/2008 Company Name City , State Supply Chain Management 03/2002 to 09/2005 Company Name City , State Logistics Readiness Officer 02/1999 to 01/2002 Education B.S : Business Management Arizona State University Skills Digital insights and analytics (Adobe Experience Cloud, Google Analytics, and Looker) Conversion rate optimization; a/b testing (Qubit and Adobe Target) Email marketing & marketing automation (Responsys and SFMC) Salesforce Marketing Cloud (Social Studio) Marketing strategy Data visualization (Tableau and Chartio) Tagging & attribution (GTM and DTM) SQL ","
SR DIGITAL ANALYTICS MANAGER
Summary
  • Mindful innovator with a proven track record in delivering digital analytics solutions to configure fundamentally sound framework for multiple websites
  • Precisely isolate business needs and develop valuable solutions to drive accuracy and ROI efficiency
  • Lead day-to-day, direct-to-consumer operations to ensure excellence while seamlessly collaborating with creative, merchandising, and marketing teams
  • Well versed in the relationship between front-end, back-end and business intelligence systems
  • Results-oriented manager who thrives in a fast-paced and competitive environment
Highlights
  • Digital insights and analytics (Adobe experience cloud, Google analytics, Looker)
  • Date visualization (Tableau and Chartio)
  • Conversion rate optimization (Qubit and Adobe target)
  • Email marketing and marketing automation (Responsys and SFMC; Movable Ink and Liveclicker)
  • CRM and loyalty (Relate and Custora)
  • Tag manager GTM and DTM
  • Competitive and Trend Analytics (EDITED)
  • Financial and inventory planning expert (SAS and JDA)
  • Strong strategic thinker and ability to formulate business strategy; move effortlessly from analytics to development of strategy
  • Solid project management skills with a focus on timely and quality deliverable
  • Strong familiarity with statistical concepts and methods
Experience
Company Name City , State Sr Digital Analytics Manager 01/2017 to Current
  • Conceptualize and manage dashboards for multiple websites and marketing channel performance to develop strategy and campaign optimization
  • Ambitiously optimize individual marketing channels (Paid, Social, and Email) based on users' entry (landing) page, reducing overall bounce rate by 24% and increasing ROI by 13%
  • Seamlessly launch predictive landing page for paid search increasing conversion by 34% vs. non-predictive
  • Execute churn prevention program with personalized Email and layer Social lookalike audiences; annual incremental revenue of $519K and lift in revenue per user of +16%
  • Methodically implement predictive segmentation (Persona and Affinity) increase overall revenue per Email by 14% and unique click rate by 18%
  • Pragmatically modernize enterprise digital analytics architecture based on best practices; making analytics accessible to other cross-functional teams
  • Meticulously maintained SDR for Adobe analytics, AI, loyalty, and OMS; accelerate data migration to Salesforce (Demandware and ExactTarget)
  • Enthusiastically train new hires in digital space, reporting and vendor dashboards 
  • Intellectually construct presentations with complex analytical findings, and deliver a finished product that is clear, concise, “digestible” and focused on key drivers for Senior Leadership
  • Technical Analytics – good working knowledge of SQL, HTML, JavaScript, and jQuery
Company Name City , State Web/Business Analytics Manager - eCommerce 03/2014 to 12/2016
  • Delivered profound analytics solutions to journey managers, merchandisers and marketing operations groups; as well as provide recommendations for areas of optimization
  • Relentlessly release exploration and refinement A/B testing to optimize HP, PLP, PDP, and friction-less checkout increase conversion by +14% to 22% and cart conversion by +12% in Mobile and 8% in Desktop
  • Precisely manage rules engine, modifiers, and algorithm manipulation with AI personalized platform for website and Email; resulting in $6.6m in recommendation revenue
  • Managed special projects and ad hoc reporting including testing and business case scenario development
  • Evaluated strategic site redesign (mobile first u/x approach) to improve brand messaging, engage new users, and improve conversion; resulted in 13% increase in revenue, 4% increase in visit duration, 12% increase in conversion and 16% decrease in bounce rate
  • Identified, developed and evaluated competitive analysis through Web-scraping in terms of product range, price, marketing initiatives, customer offerings, and chatter trends
  • Planned and managed weekly strategy for marketing channels (SEO, SEM, Direct, Email); drive top and bottom funnel tactics with segmentation list growth, loyalty, and CLV
  • Built, managed and executed eCommerce assortment plans, recommended investment strategies and units for an accurate flow forecast to help maximize GMROI and mitigate inventory liability
  • Assisted in tag management services and user acceptance testing in order to maintain integrity across multiple sources of data
Company Name City , State Strategic Manager - eCommerce Toys and Seasonal Dept 07/2011 to 02/2014
  • Strategise with marketing and merchant group to establish a cohesive brand messaging within key brands to improve consideration and overall assortment
  • Synchronized implementation of inventory plan for all 3 Divisions involving 10 inventory managers to ensure optimal flow to our 3rd party online facility
  • Optimized SKU productivity and increased sales for eCommerce by $17.6m a growth of 93% over LY; utilizing multi-channel retail to drive sales
  • Actionable intelligence of customer journey to make necessary adjustments to improve conversion rate and customer experience.
  • Collaborated with cross-functional teams to improve marketing exposure and inventory position, providing seamless shopping experience.
  • Orchestrated strategic partnership with cross-functional teams for seasonal peaks.
Company Name City , State Sr Inventory Manager - Toys 08/2009 to 06/2011
  • Responsible for financial planning of sales, markdowns, gross margin, inventory, and receipts for 900 import and domestic SKUs (working with 70 vendors) with annual revenue of $170m in 1250 Kmart stores and Sears toys in 650 stores
  • Utilized NPD reports (market pulse and market map) to focus on growth categories based on market share and trend
  • Developed trend file for Toys division resulting in reduced inventory liability by $18.2m
Company Name City , State Inventory Manager - Apparel 02/2008 to 08/2009
Company Name City , State Sr Inventory Analyst - Furniture and Lamps 12/2005 to 01/2008
Company Name City , State Supply Chain Management 03/2002 to 09/2005
Company Name City , State Logistics Readiness Officer 02/1999 to 01/2002
Education
B.S : Business Management Arizona State University
Skills
  • Digital insights and analytics (Adobe Experience Cloud, Google Analytics, and Looker)
  • Conversion rate optimization; a/b testing (Qubit and Adobe Target)
  • Email marketing & marketing automation (Responsys and SFMC)
  • Salesforce Marketing Cloud (Social Studio)
  • Marketing strategy
  • Data visualization (Tableau and Chartio)
  • Tagging & attribution (GTM and DTM)
  • SQL
",DIGITAL-MEDIA +80503242," MANAGER, DIGITAL MARKETING AND COMMUNICATIONS Objective Obtain the Health Analytic Consultant position at UnitedHealthcare to further my professional career by continuing to utilize and expand my analytic, organizational, and interpersonal skills. Skills More than 19 years experience in +healthcare, business development, marketing and planning analysis. Develop  and manage website for Advocate Physician Partners regarding their Managed Care and Clinical Integration for Population Health Management programs.   Mined data to provide qualitative and quantitative analysis to key stakeholders, including executive team, regarding business initiatives. Implement innovative solutions +to manage and improve patient health.  +Strategies include:  incorporating +wearable apps in patient portal, telehealth appointments, and online +scheduling for immediate care. Extensive knowledge, skills and experience with technical databases and +software, such as Content Management Systems (HTML code), Google Analytics, +Google Adwords, and Microsoft Office:  +Excel, Outlook, PowerPoint, SharePoint, and Word. Professional Experience Manager, Digital Marketing and Communications Aug 2014 to Current Company Name Project manager of Advocate's new physician profiles.   51% increase in new patient appointments producing downstream revenue of 32M (based on $1,250/patient).   1.3M physician profile views and 46% increase in total calls YoY.  Launched site in 3 months. Implemented a benchmark assessment that reviewed and evaluated integrated healthcare systems nationwide.  Presented executive summary that outlined results and recommendations on improvements.  Develop data-driven strategies that transform consumer intent into action and drive conversions. Project manager of AMGdoctors.com.   23% increase in visits (YoY) and 8% increase pageviews.   41% of traffic comes from mobile devices due to responsive design, social media and ad campaigns.   6,648 web appointments were scheduled through AMG doctors.com in 2015, producing 8.3 million dollars in downstream revenue (based $1,250/patient). Manager of Advocatedocs.com, Advocate's first digital physician platform providing the latest alerts, policies, and physician referral database.  Exponential monthly growth (26%MoM).  Collaborated with managed care team to develop online communications. Monitor expenditures to ensure implementation of projects are cost effective. Senior Web Specialist Jun 2007 to Aug 2014 Company Name Implement and manage continuous improvements based on digital dashboards and market research to increase the effectiveness of AMGdoctors.com and online marketing initiatives. Research and implement effective online strategies to optimize Search Engine Optimization (SEO) through page titles, content, layout and design, meta/alt tags, headings, links, and images. Develop Google Adwords campaigns by meeting with the customers, conducting research, developing a proposal, developing Google Ads and keywords, tracking results using Google Analytics, and modifying campaigns to improve results. Prepare, present, and review reports from a variety of databases within Google Analytics. Identify, prioritize, and delegate projects to team members. Project elements include edits and adding content, design layout, project updates, and project review. Senior Planning Analyst Jan 2006 to Jun 2007 Company Name Conducted online competitive analysis in order to identify competitor strategies on specific site and system growth initiatives. Created and presented market assessments and recommendations to executive management based on analytic results. Analyzed physician loyalty and market share. Jan 2006 to Aug 2006 Company Name Interim Director of CRM Data Warehouse.  Managed CRM Data Warehouse budget for system and hospital initiatives.  Developed CRM projects to determine return on investment for the Marketing department and other departments within Strategic Planning and Growth.  Identified internal customers' needs, collected data obtaining the customers' objectives using CRM database, and interpreted the results to assist in strategic planning and marketing. Developed and conducted CRM training for planning,CRM Analyst and internal customers, which entailed: data sources, relational databases, setting theories, building filters/queries, creating mail lists, and generating standard reports producing demographic profiles and encounter analysis for determining ROI. Created SQL reports using CRM database. Filtered data from Allegra, IDX, Contact Center Database, Credentialing Office, Physician Lists, and other internal customer/patient source lists. Analyzed and compiled results in an organized report, and presented data for system/departmental strategic planning. Education Masters of Science , Public Service Management, Healthcare Administration 06/04 DePaul University Public Service Management, Healthcare Administration Bachelor of Science , Biological Sciences 5/96 University of Illinois Biological Sciences Professional Affiliations Member of the American Marketing Association.  Member of DePaul University Alumni Association.  Member of the University of Illinois Alumni Association. Awards 2016 BIA/Kelsey GOLOCAL award in sales and revenue 2016 Best Healthcare Provider Integrated Ad Campaign Internet Advertising Award ","
MANAGER, DIGITAL MARKETING AND COMMUNICATIONS
Objective
Obtain the Health Analytic Consultant position at UnitedHealthcare to further my professional career by continuing to utilize and expand my analytic, organizational, and interpersonal skills.
Skills
  • More than 19 years experience in +healthcare, business development, marketing and planning analysis.
  • Develop  and manage website for Advocate Physician Partners regarding their Managed Care and Clinical Integration for Population Health Management programs.  
  • Mined data to provide qualitative and quantitative analysis to key stakeholders, including executive team, regarding business initiatives.
  • Implement innovative solutions +to manage and improve patient health.  +Strategies include:  incorporating +wearable apps in patient portal, telehealth appointments, and online +scheduling for immediate care.
  • Extensive knowledge, skills and experience with technical databases and +software, such as Content Management Systems (HTML code), Google Analytics, +Google Adwords, and Microsoft Office:  +Excel, Outlook, PowerPoint, SharePoint, and Word.
Professional Experience
Manager, Digital Marketing and Communications Aug 2014 to Current
Company Name
  • Project manager of Advocate's new physician profiles.   51% increase in new patient appointments producing downstream revenue of 32M (based on $1,250/patient).   1.3M physician profile views and 46% increase in total calls YoY.  Launched site in 3 months.
  • Implemented a benchmark assessment that reviewed and evaluated integrated healthcare systems nationwide.  Presented executive summary that outlined results and recommendations on improvements. 
  • Develop data-driven strategies that transform consumer intent into action and drive conversions.
  • Project manager of AMGdoctors.com.   23% increase in visits (YoY) and 8% increase pageviews.   41% of traffic comes from mobile devices due to responsive design, social media and ad campaigns.   6,648 web appointments were scheduled through AMG doctors.com in 2015, producing 8.3 million dollars in downstream revenue (based $1,250/patient).
  • Manager of Advocatedocs.com, Advocate's first digital physician platform providing the latest alerts, policies, and physician referral database.  Exponential monthly growth (26%MoM). 
  • Collaborated with managed care team to develop online communications.
  • Monitor expenditures to ensure implementation of projects are cost effective.
Senior Web Specialist Jun 2007 to Aug 2014
Company Name
  • Implement and manage continuous improvements based on digital dashboards and market research to increase the effectiveness of AMGdoctors.com and online marketing initiatives.
  • Research and implement effective online strategies to optimize Search Engine Optimization (SEO) through page titles, content, layout and design, meta/alt tags, headings, links, and images.
  • Develop Google Adwords campaigns by meeting with the customers, conducting research, developing a proposal, developing Google Ads and keywords, tracking results using Google Analytics, and modifying campaigns to improve results.
  • Prepare, present, and review reports from a variety of databases within Google Analytics.
  • Identify, prioritize, and delegate projects to team members.
  • Project elements include edits and adding content, design layout, project updates, and project review.
Senior Planning Analyst Jan 2006 to Jun 2007
Company Name
  • Conducted online competitive analysis in order to identify competitor strategies on specific site and system growth initiatives.
  • Created and presented market assessments and recommendations to executive management based on analytic results.
  • Analyzed physician loyalty and market share.
Jan 2006 to Aug 2006
Company Name
  • Interim Director of CRM Data Warehouse.  Managed CRM Data Warehouse budget for system and hospital initiatives.  Developed CRM projects to determine return on investment for the Marketing department and other departments within Strategic Planning and Growth.  Identified internal customers' needs, collected data obtaining the customers' objectives using CRM database, and interpreted the results to assist in strategic planning and marketing.
  • Developed and conducted CRM training for planning,CRM Analyst and internal customers, which entailed: data sources, relational databases, setting theories, building filters/queries, creating mail lists, and generating standard reports producing demographic profiles and encounter analysis for determining ROI.
  • Created SQL reports using CRM database.
  • Filtered data from Allegra, IDX, Contact Center Database, Credentialing Office, Physician Lists, and other internal customer/patient source lists.
  • Analyzed and compiled results in an organized report, and presented data for system/departmental strategic planning.
Education
Masters of Science , Public Service Management, Healthcare Administration 06/04 DePaul University Public Service Management, Healthcare Administration
Bachelor of Science , Biological Sciences 5/96 University of Illinois Biological Sciences
Professional Affiliations
Member of the American Marketing Association.  Member of DePaul University Alumni Association.  Member of the University of Illinois Alumni Association.
Awards
  • 2016 BIA/Kelsey GOLOCAL award in sales and revenue
  • 2016 Best Healthcare Provider Integrated Ad Campaign Internet Advertising Award
",ADVOCATE +20691949," A LA CARTE CHEF/ CHEF DE CUISINE Summary A professional cook with 10+ years of combined on the job work training and experience, with a background in managerial and non-managerial positions from high quality restaurants and organizations, with a firm foundation built on the respect and execution of proper cooking techniques, and the importance of always being able to learn and grow as a professional. Highlights Focused and disciplined High volume production capability Focus on portion and cost control Inventory management familiarity Sous vide technique Effective Communicator Organizational Skils Task Oriented Experience Company Name City , State A La Carte Chef/ Chef De Cuisine 10/2015 to Current Supervise 10 cooks across two kitchens Encourage and Motivate Staff Members to uphold quality standards in keeping with club traditions and expectations Planning and Preparation of three seasonal menus Creating nightly specials revolving around seasonality using as many local ingredients as possible Contemporary and trendy cuisine, with respect to traditions and favourites of the club and its members Effectively expedites a la carte service  Management of protein, perishable, and dry goods inventory with a focus on utilisation and cost effectiveness 100- 200 Covers Nightly  Company Name City , State Sous Chef 04/2015 to Current Effectively Managing a kitchen team of 12 cooks and stewards over two kitchens on property Tasked with the preparation and execution of special event menus Planning and executing a daily changing dinner menu Strong focus on locality of ingredients Responsible for an extensive running inventory of fresh proteins Training new cooks and team members to understand quality standards and proper cooking techniques. 75-175 covers nightly Company Name City , State Lead Expeditor 02/2014 to 02/2015 The Masters Golf Tournament Terrace Kitchen High Pressure Environment Time Management Stress Management Effective Planning and Organisational Skills. 800-1100 covers in 3 hours Company Name 12/2009 to 05/2014 Merion Cricket Club, Haverford, PA, Junior Sous Chef Viking Culinary Center, Haverford, PA, Chef/Instructor Cloud Catering and Events, NYC, NY, Cook The Black Rat, Winchester, England, Stage Craigie on Main, Cambridge, MA, Stage Four Seasons Resort: Aviara, Carlsbad, CA, Intern Education 2009 Culinary Institute of America , City , State Bachelors of Professional Studies , Culinary Arts and Restaurant Management . Assisted with numerous school-sponsored catering events for up to 450 people. Member of the Inter-collegiate soccer team four years, serving as captain one year. Kitchen assistant for saturday morning, 15 person Adult Education classes. Residence Assistant, 2 1/2 years Skills Interpersonal Skills, cooking, critical thinking, dependability focused, human relations, inventory, listening skills, time and personnel management skills, stress management, supervision, teaching, leadership, enthusiasm, passion for cooking, problem solving ","
A LA CARTE CHEF/ CHEF DE CUISINE
Summary
A professional cook with 10+ years of combined on the job work training and experience, with a background in managerial and non-managerial positions from high quality restaurants and organizations, with a firm foundation built on the respect and execution of proper cooking techniques, and the importance of always being able to learn and grow as a professional.
Highlights
  • Focused and disciplined
  • High volume production capability
  • Focus on portion and cost control
  • Inventory management familiarity
  • Sous vide technique
  • Effective Communicator
  • Organizational Skils
  • Task Oriented
Experience
Company Name City , State A La Carte Chef/ Chef De Cuisine 10/2015 to Current
  • Supervise 10 cooks across two kitchens
  • Encourage and Motivate Staff Members to uphold quality standards in keeping with club traditions and expectations
  • Planning and Preparation of three seasonal menus
  • Creating nightly specials revolving around seasonality using as many local ingredients as possible
  • Contemporary and trendy cuisine, with respect to traditions and favourites of the club and its members
  • Effectively expedites a la carte service 
  • Management of protein, perishable, and dry goods inventory with a focus on utilisation and cost effectiveness
  • 100- 200 Covers Nightly 
Company Name City , State Sous Chef 04/2015 to Current
  • Effectively Managing a kitchen team of 12 cooks and stewards over two kitchens on property
  • Tasked with the preparation and execution of special event menus
  • Planning and executing a daily changing dinner menu
  • Strong focus on locality of ingredients
  • Responsible for an extensive running inventory of fresh proteins
  • Training new cooks and team members to understand quality standards and proper cooking techniques.
  • 75-175 covers nightly
Company Name City , State Lead Expeditor 02/2014 to 02/2015
  • The Masters Golf Tournament
  • Terrace Kitchen
  • High Pressure Environment
  • Time Management
  • Stress Management
  • Effective Planning and Organisational Skills.
  • 800-1100 covers in 3 hours
Company Name 12/2009 to 05/2014
  • Merion Cricket Club, Haverford, PA, Junior Sous Chef
  • Viking Culinary Center, Haverford, PA, Chef/Instructor
  • Cloud Catering and Events, NYC, NY, Cook
  • The Black Rat, Winchester, England, Stage
  • Craigie on Main, Cambridge, MA, Stage
  • Four Seasons Resort: Aviara, Carlsbad, CA, Intern
Education
2009 Culinary Institute of America , City , State

Bachelors of Professional Studies , Culinary Arts and Restaurant Management . Assisted with numerous school-sponsored catering events for up to 450 people. Member of the Inter-collegiate soccer team four years, serving as captain one year. Kitchen assistant for saturday morning, 15 person Adult Education classes. Residence Assistant, 2 1/2 years
Skills
Interpersonal Skills, cooking, critical thinking, dependability focused, human relations, inventory, listening skills, time and personnel management skills, stress management, supervision, teaching, leadership, enthusiasm, passion for cooking, problem solving
",CHEF +20993320," HR COORDINATOR Summary From +my first job as a retail salesperson, I had a passion for leadership and the development of others.  As a Human Resources professional I have had +the privilege of working with new staff members to help them be successful in +the organization. My Human Resources experience is comprised of Generalist +responsibilities where I have been able to contribute to the betterment of the +organization and play a key role in increasing retention for my employer.   Highlights HR policies and procedures expertise Employee handbook development Staff training and development New employee on-boarding Off-boarding Employment law knowledge Payroll expertise Benefits administrator Organized Maintains confidentiality Microsoft Office Suite  Accomplishments Revamped the orientation process for all new hires, which was implemented company-wide. Earned special recognition for designing and completing a two-year restructuring project of 20+ years of volunteer records. Received employee of the year for outstanding and dedicated service. Appointed to the Business Processes team - a select group who analyzes and restructures business process for the organization. Experience Company Name City , State HR COORDINATOR 12/2011 to Current Girl Scouts of Gulfcoast Florida is the premier leadership development organization for girls.  +I was brought on board to implement new technology to manage volunteer +information, to progress the on-boarding program for newly hired employees and +to engage in all aspects of Human Resources.    I was able to improve how the organization manages its volunteer information and approvals by learning, implementing, and training others on a new computer program.   I have successfully overseen the volunteer approval process which includes background screening.  1000+ new volunteers and 1000+ existing volunteers are re-screened each year to ensure a safe environment for girls.  This experience has provided me with a t horough understanding of background screening laws, required notification, and maintenance of records.  Design new employee packages and send them via mail and e-mail. Resolve personnel issues regarding human resources matters needing clarification, submissions and corrections. Post and audit job postings for old, pending, on-hold and draft positions. Draft department-specific employee announcements. Explain human resources policies and procedures to all employees. Manage communication regarding employee orientation and open enrollment for benefits. Offer consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals. Process all salary changes stemming from merit increases, promotions, bonuses and pay adjustments. Address inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Work with senior-level management to create fair and consistent HR policies and procedures. Guid clients on how to conduct background checks and verify references. Successfully advanced the on-boarding process by creating a positive, comprehensive new hire experience; conduct all new hire training; oversee completion of required paperwork and documentation. Manage employee benefits enrollment and termination; comprehensive knowledge of benefit details. Key contributor to the revision of corporate background screening policy, practices, and legal adherence. Company Name City , State HUMAN RESOURCES/OFFICE MANAGER 06/2003 to 04/2011 Conducted benefits administration for benefit-eligible employees. Worked with senior-level management to create fair and consistent HR policies and procedures. Developed an employee handbook, including content and layout. Guided the development and management of HR operations and processes for the organization. Created and managed confidential personnel records. Managed personnel files according to policy and federal and state law and regulations. Generated employee tracking reports each month. Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals. Managed communication regarding employee orientation and open enrollment for benefits. Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections. Planned and led training programs on staff development. Provided support for CEO and sales team in managing operation work flow. Handled and processed confidential client information. Education Master of Arts : Organizational Leadership 2011 Regent University , City , State Minor in Organizational Development Consulting Bachelor of Science : Apparel and Merchandising 1991 Colorado State University , City , State Professional Affiliations Professional development courses completed:  10-week PHR/SPHR preparation course (2013),  Girl Scout University Leadership Series (2014) Professional memberships: Society for Human Resource Management (SHRM) 2009 - 2013, Sarasota Human Resource Association (SHRA) 2010 - 2014,  Founding Member, Zeta Tau Alpha Sorority, Colorado State University Skills Creative problem solving skills; o rganized with attention to detail; c omputer proficient;  customer service; b enefits; p ayroll; r ecords management; e mployee relations; o n-boarding and training;  HRIS;  MS Office Suite;  ADP and Sage payroll. ","
HR COORDINATOR
Summary
From +my first job as a retail salesperson, I had a passion for leadership and the development of others.  As a Human Resources professional I have had +the privilege of working with new staff members to help them be successful in +the organization. My Human Resources experience is comprised of Generalist +responsibilities where I have been able to contribute to the betterment of the +organization and play a key role in increasing retention for my employer.  
Highlights
  • HR policies and procedures expertise
  • Employee handbook development
  • Staff training and development
  • New employee on-boarding
  • Off-boarding
  • Employment law knowledge
  • Payroll expertise
  • Benefits administrator
  • Organized
  • Maintains confidentiality
  • Microsoft Office Suite 
Accomplishments
Revamped the orientation process for all new hires, which was implemented company-wide. Earned special recognition for designing and completing a two-year restructuring project of 20+ years of volunteer records. Received employee of the year for outstanding and dedicated service. Appointed to the Business Processes team - a select group who analyzes and restructures business process for the organization.
Experience
Company Name City , State HR COORDINATOR 12/2011 to Current

Girl Scouts of Gulfcoast Florida is the premier leadership development organization for girls.  +I was brought on board to implement new technology to manage volunteer +information, to progress the on-boarding program for newly hired employees and +to engage in all aspects of Human Resources.   

  • I was able to improve how the organization manages its volunteer information and approvals by learning, implementing, and training others on a new computer program.   I have successfully overseen the volunteer approval process which includes background screening.  1000+ new volunteers and 1000+ existing volunteers are re-screened each year to ensure a safe environment for girls.  This experience has provided me with a t horough understanding of background screening laws, required notification, and maintenance of records. 
  • Design new employee packages and send them via mail and e-mail.
  • Resolve personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Post and audit job postings for old, pending, on-hold and draft positions.
  • Draft department-specific employee announcements.
  • Explain human resources policies and procedures to all employees.
  • Manage communication regarding employee orientation and open enrollment for benefits.
  • Offer consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.
  • Process all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
  • Address inquires from employees and management regarding new-hire activity and ongoing employee relation issues.
  • Work with senior-level management to create fair and consistent HR policies and procedures.
  • Guid clients on how to conduct background checks and verify references.
  • Successfully advanced the on-boarding process by creating a positive, comprehensive new hire experience; conduct all new hire training; oversee completion of required paperwork and documentation.

  • Manage employee benefits enrollment and termination; comprehensive knowledge of benefit details.
  • Key contributor to the revision of corporate background screening policy, practices, and legal adherence.
Company Name City , State HUMAN RESOURCES/OFFICE MANAGER 06/2003 to 04/2011
  • Conducted benefits administration for benefit-eligible employees.
  • Worked with senior-level management to create fair and consistent HR policies and procedures.
  • Developed an employee handbook, including content and layout.
  • Guided the development and management of HR operations and processes for the organization.
  • Created and managed confidential personnel records.
  • Managed personnel files according to policy and federal and state law and regulations.
  • Generated employee tracking reports each month.
  • Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Planned and led training programs on staff development.
  • Provided support for CEO and sales team in managing operation work flow.
  • Handled and processed confidential client information.
Education
Master of Arts : Organizational Leadership 2011 Regent University , City , State
Minor in Organizational Development Consulting
Bachelor of Science : Apparel and Merchandising 1991 Colorado State University , City , State
Professional Affiliations
  • Professional development courses completed:  10-week PHR/SPHR preparation course (2013),  Girl Scout University Leadership Series (2014)
  • Professional memberships: Society for Human Resource Management (SHRM) 2009 - 2013, Sarasota Human Resource Association (SHRA) 2010 - 2014,  Founding Member, Zeta Tau Alpha Sorority, Colorado State University
Skills
Creative problem solving skills; o rganized with attention to detail; c omputer proficient;  customer service; b enefits; p ayroll; r ecords management; e mployee relations; o n-boarding and training;  HRIS;  MS Office Suite;  ADP and Sage payroll.


",HR +96493528," V/P COMMERCIAL RELATIONSHIP MANAGER Summary Accomplished Loan Officer who consistently exceeds sales goals while offering the utmost care in client relations. Excited and motivated to help customers build successful financial futures. Highlights Sales expertise Bottom Line LoanMaster Loan Servicing Excellent communicator Analytical Excellent time management Detail-oriented Accomplishments Received Annual Pinnacle Award for 120% closed loan rate. 20013, 20012. Implemented several strategies that successfully increased sales and improved client retention rates. Continue to improve and develop a strong middle market customer base. Experience V/P Commercial Relationship Manager March 2014 to Current Company Name － City , State I am responsible for acquiring and retaining a portfolio of commercial banking clients with annual revenue of 2 million to 20 million. I conduct relationship review meetings where opportunities are identified for commercial loan and deposit products, traditional banking, capital management and brokerage services. As a Commercial Relationship Manager I am responsible for developing customized client strategies that effectively develop relationships and ensure attainment of loan, deposit, revenue and new households. This role has day-to-day responsibility for the delivery of superior client service, operational integrity, and adherence to bank policy as well as all Federal and State regulations. I manage an assigned loan portfolio ensuring all documentation is in place and applicable terms and conditions are adhered to. I routinely review the asset quality of all loans assigned; ensuring referrals of problem situations are made to the appropriate associate. I approves credit applications within assigned lending authority, refers approvals outside of authority to an appropriate associate. I Negotiate profitable spreads, and maintains timely information flow to insure quality of the portfolio, as well as maintains an in depth knowledge of small business and commercial credit policies and procedures. Lending and loan servicing wheel house for my position has been between 1 million to 20 million dollars in individual loan growth per loan opportunity. I have closed multiple loans over 5 million to a number of companies to include, a national lumber company- $13 Million+ ( big in Illinois, Missouri, And Indiana), Grocery store chain $6 Million, Large Automotive company $5 Million, Multiple property management companies each over $6 Million. I have been successful in growing and building a client base from a small dollar portfolio to more of a middle market plan. Supervisor January 2010 to Current Company Name － City , State Transportation NCO: E-6, Staff Sergeant, Illinois Army National Guard. Advises military and Department of Defense civilians of their entitlement for shipment of personal property and passenger travel and prepares the necessary documentation. Requests and coordinates transport capability to meet a movement mission. Marks and labels cargo and freight shipments in accordance with regulatory requirements. Documents and inventories freight, cargo, and materiel shipments of all types; operates automated data terminal equipment to prepare movement documentation or related correspondence. Arranges documentation and reports for follow-up or response to tracer actions. Prepares transportation movements documents and related forms for the type of shipment and mode of travel. Performs office duties such as posting regulations, files maintenance, and routine office correspondence. Responsible for planning, managing and coordinating the total cradle-to-grave life cycle logistics support for assigned systems or subsystems, integrating separate functions of supply, maintenance, procurement and quality assurance into logistics activities required to sustain system fielding. Proficiencies: TC-AIMS, Blue Force Tracker, MTS, Multiple Logistic and UMO courses, and all training of an 88N position. Microsoft Office, training and equipment tracking/repair operations. Military- security clearance. Business Banking Officer/ 2 yrs. Branch Manager Business Banking Officer March 2008 to March 2014 Company Name － City , State Supervisor: US BANK HR (800-367-2884 I covered a district size area over all small business commercial lending and relationship needs. Met and exceeded all assigned sales goals through outside sales, incidental activity to outside sales and other activities. I contributed to the profitability and growth or business banking by building, developing, and managing new and expanded client relationships with small business customers. Consulted with business customers and prospects about their financial needs and goals, identifies and promotes bank products and services that best meet the customers' needs. I performed formulation and business development through financial reviews and conducts budget planning for business plan strategies. I helped maintain budget analysis goals for corporations through review of financials and project management evaluations. I provided financial advice on budget related issues for business goals and strategies to meet those goals. As Branch Manager I managed a traditional branch with up to thirteen employees as well as 10 business partners, as an on-site leader for sales, customer service, regulatory, policy and compliance, and facility management as well as all things HR including labor and/or employment related laws, policies, processes, and procedures. I have experience analyzing data and metrics to identify patterns and/or trends in the workplace along with experience deploying services and/or processes to employees. I directed the work of staff in the branch and exercised discretion and independent judgment in performing duties. My duties included people management, developing a customer centered branch environment, expert product/service knowledge, partnership with other areas of the company, retail store management, and community involvement. I was accountable for branch balance sheet and financial statements, and branch profit and loss. I also approved all branch specific documents from financial statements to shipping and receiving of supplies and ordering items for branch operations and overall success of facility through budget planning and business development. Target area was companies of 2 million in revenue to 10 million in revenue. 75% of loan growth was above 1 million dollars per loan. Businesses were primarily doctors, property management, manufacturers and franchise opportunities. Consultant/General Manager November 2007 to March 2008 Company Name － City , State I was hired as a consultant to open a state of the art Wellness and Fitness Center for the Chase Park Plaza and develop management strategies to coincide with the consultant group and current hotel staff. I created the processes for a new fitness center and training and hiring of employees. I was the temporary general manager of the facility until I hired and trained my replacement. Also set up logistics for ordering and shipping supplies for the fitness center and hotel. General Manager December 2004 to November 2007 Company Name － City , State I managed multiple 35000 square foot fitness centers with over 35 employees (managed up to three branches at one time). I managed payroll, scheduling, training for each department (customer service, sales, personal training and group exercise). I also set budgets for the sales team and monitored their development. I maintained reports and profit and loss for the fitness center. I also developed and trained others to become managers and advance in the company. Education Bachelor's Degree : University Studies , 5 2005 Southern Illinois University － City , State Master's : Business/ Management and Leadership Liberty University Business/ Management and Leadership Skills Credit Analysis Microsoft office Relationship Building Sales ","
V/P COMMERCIAL RELATIONSHIP MANAGER
Summary

Accomplished Loan Officer who consistently exceeds sales goals while offering the utmost care in client relations. Excited and motivated to help customers build successful financial futures.

Highlights
  • Sales expertise
  • Bottom Line LoanMaster Loan Servicing
  • Excellent communicator
  • Analytical
  • Excellent time management
  • Detail-oriented
Accomplishments

Received Annual Pinnacle Award for 120% closed loan rate. 20013, 20012.


Implemented several strategies that successfully increased sales and improved client retention rates.

Continue to improve and develop a strong middle market customer base.

Experience
V/P Commercial Relationship Manager
March 2014 to Current Company Name － City , State
  • I am responsible for acquiring and retaining a portfolio of commercial banking clients with annual revenue of 2 million to 20 million.
  • I conduct relationship review meetings where opportunities are identified for commercial loan and deposit products, traditional banking, capital management and brokerage services.
  • As a Commercial Relationship Manager I am responsible for developing customized client strategies that effectively develop relationships and ensure attainment of loan, deposit, revenue and new households.
  • This role has day-to-day responsibility for the delivery of superior client service, operational integrity, and adherence to bank policy as well as all Federal and State regulations.
  • I manage an assigned loan portfolio ensuring all documentation is in place and applicable terms and conditions are adhered to.
  • I routinely review the asset quality of all loans assigned; ensuring referrals of problem situations are made to the appropriate associate.
  • I approves credit applications within assigned lending authority, refers approvals outside of authority to an appropriate associate.
  • I Negotiate profitable spreads, and maintains timely information flow to insure quality of the portfolio, as well as maintains an in depth knowledge of small business and commercial credit policies and procedures.
  • Lending and loan servicing wheel house for my position has been between 1 million to 20 million dollars in individual loan growth per loan opportunity.
  • I have closed multiple loans over 5 million to a number of companies to include, a national lumber company- $13 Million+ ( big in Illinois, Missouri, And Indiana), Grocery store chain $6 Million, Large Automotive company $5 Million, Multiple property management companies each over $6 Million.
  • I have been successful in growing and building a client base from a small dollar portfolio to more of a middle market plan.
Supervisor
January 2010 to Current Company Name － City , State
  • Transportation NCO: E-6, Staff Sergeant, Illinois Army National Guard.
  • Advises military and Department of Defense civilians of their entitlement for shipment of personal property and passenger travel and prepares the necessary documentation.
  • Requests and coordinates transport capability to meet a movement mission.
  • Marks and labels cargo and freight shipments in accordance with regulatory requirements.
  • Documents and inventories freight, cargo, and materiel shipments of all types; operates automated data terminal equipment to prepare movement documentation or related correspondence.
  • Arranges documentation and reports for follow-up or response to tracer actions.
  • Prepares transportation movements documents and related forms for the type of shipment and mode of travel.
  • Performs office duties such as posting regulations, files maintenance, and routine office correspondence.
  • Responsible for planning, managing and coordinating the total cradle-to-grave life cycle logistics support for assigned systems or subsystems, integrating separate functions of supply, maintenance, procurement and quality assurance into logistics activities required to sustain system fielding.
  • Proficiencies: TC-AIMS, Blue Force Tracker, MTS, Multiple Logistic and UMO courses, and all training of an 88N position.
  • Microsoft Office, training and equipment tracking/repair operations.
  • Military- security clearance.
Business Banking Officer/ 2 yrs. Branch Manager Business Banking Officer
March 2008 to March 2014 Company Name － City , State
  • Supervisor: US BANK HR (800-367-2884 I covered a district size area over all small business commercial lending and relationship needs.
  • Met and exceeded all assigned sales goals through outside sales, incidental activity to outside sales and other activities.
  • I contributed to the profitability and growth or business banking by building, developing, and managing new and expanded client relationships with small business customers.
  • Consulted with business customers and prospects about their financial needs and goals, identifies and promotes bank products and services that best meet the customers' needs.
  • I performed formulation and business development through financial reviews and conducts budget planning for business plan strategies.
  • I helped maintain budget analysis goals for corporations through review of financials and project management evaluations.
  • I provided financial advice on budget related issues for business goals and strategies to meet those goals.
  • As Branch Manager I managed a traditional branch with up to thirteen employees as well as 10 business partners, as an on-site leader for sales, customer service, regulatory, policy and compliance, and facility management as well as all things HR including labor and/or employment related laws, policies, processes, and procedures.
  • I have experience analyzing data and metrics to identify patterns and/or trends in the workplace along with experience deploying services and/or processes to employees.
  • I directed the work of staff in the branch and exercised discretion and independent judgment in performing duties.
  • My duties included people management, developing a customer centered branch environment, expert product/service knowledge, partnership with other areas of the company, retail store management, and community involvement.
  • I was accountable for branch balance sheet and financial statements, and branch profit and loss.
  • I also approved all branch specific documents from financial statements to shipping and receiving of supplies and ordering items for branch operations and overall success of facility through budget planning and business development.
  • Target area was companies of 2 million in revenue to 10 million in revenue.
  • 75% of loan growth was above 1 million dollars per loan.
  • Businesses were primarily doctors, property management, manufacturers and franchise opportunities.
Consultant/General Manager
November 2007 to March 2008 Company Name － City , State
  • I was hired as a consultant to open a state of the art Wellness and Fitness Center for the Chase Park Plaza and develop management strategies to coincide with the consultant group and current hotel staff.
  • I created the processes for a new fitness center and training and hiring of employees.
  • I was the temporary general manager of the facility until I hired and trained my replacement.
  • Also set up logistics for ordering and shipping supplies for the fitness center and hotel.
General Manager
December 2004 to November 2007 Company Name － City , State
  • I managed multiple 35000 square foot fitness centers with over 35 employees (managed up to three branches at one time).
  • I managed payroll, scheduling, training for each department (customer service, sales, personal training and group exercise).
  • I also set budgets for the sales team and monitored their development.
  • I maintained reports and profit and loss for the fitness center.
  • I also developed and trained others to become managers and advance in the company.
Education
Bachelor's Degree : University Studies , 5 2005 Southern Illinois University － City , State
Master's : Business/ Management and Leadership Liberty University

Business/ Management and Leadership

Skills

Credit Analysis

Microsoft office

Relationship Building

Sales

",BANKING +13557622," VR DESIGNER Summary A Game Designer with exceptional modeling and prioritization skills looking for a career in an organization that would enhance and further skillset. Experience 01/2017 VR Designer Company Name － City , State Help facilitate the process of Game Development using Unity 5 and virtual reality. T.A. for Boeing Game Development course at Chronos Global Academy. 3D Modeler, Texture, Lighting and Sound special for Unity 5 and Unreal Engine 4. Sales and Marktering of VR titles on Steam and Vive-port +Construction, John Ewing. 01/2016 Game Tester Company Name － City , State Provided expertise in testing games. Reported results and made sure the quality was production ready. Worked with teams in game functionality using multi language applications. 01/2015 City , State Education and Training 2014 Advanced Modeling, Advanced Animation, Level and World Building. + Having a passion for weed and its comsumers and excellents in people skills + Able to distinguish Cannabis strains, such as Sativa vs. Indica vs. Hybrid : Fine Art and Game Design Animation/FX Artist Sanford Brown － City , State Fine Art and Game Design Animation/FX Artist Skills 3D, Photoshop, Animation, game design, Lighting, Maya, Modeling, Painter, people skills, quality, reality, Rendering, Sales, Sound, Sound Design ","
VR DESIGNER
Summary
A Game Designer with exceptional modeling and prioritization skills looking for a career in an organization that would enhance and further skillset.
Experience
01/2017
VR Designer Company Name － City , State
  • Help facilitate the process of Game Development using Unity 5 and virtual reality.
  • T.A.
  • for Boeing Game Development course at Chronos Global Academy.
  • 3D Modeler, Texture, Lighting and Sound special for Unity 5 and Unreal Engine 4.
  • Sales and Marktering of VR titles on Steam and Vive-port +Construction, John Ewing.
01/2016
Game Tester Company Name － City , State
  • Provided expertise in testing games.
  • Reported results and made sure the quality was production ready.
  • Worked with teams in game functionality using multi language applications.
01/2015
City , State
Education and Training
2014
Advanced Modeling, Advanced Animation, Level and World Building. + Having a passion for weed and its comsumers and excellents in people skills + Able to distinguish Cannabis strains, such as Sativa vs. Indica vs. Hybrid : Fine Art and Game Design Animation/FX Artist Sanford Brown － City , State Fine Art and Game Design Animation/FX Artist
Skills
3D, Photoshop, Animation, game design, Lighting, Maya, Modeling, Painter, people skills, quality, reality, Rendering, Sales, Sound, Sound Design
",DESIGNER +29990140," PROJECT MANAGER AND PHOTOGRAPHER Summary Executive Assistant who is skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs.Highly focused and results-oriented office professional who successfully supports complex, deadline-driven operations. Customer-oriented and computer-savvy. Highlights Microsoft Office proficiency Articulate and well-spoken Flexible Social media knowledge Appointment setting Customer service-oriented Mail management Meeting planning Executive presentation development Business correspondence Scheduling Excel spreadsheets Professional and mature Strong problem solver Works well under pressure Administrative support specialist Self-starter Skilled and talented photographer. Types 50+ words per minute Accomplishments Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Administration   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Reporting   Maintained status reports to provide management with updated information for client projects. Training   Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Experience April 2007 to January 2016 Company Name City , State Project Manager and Photographer 7.7 years). Professionally trained through the military. Over 15+ years of experience with digital photography. Project manager and freelance photographer. Event photographer for weddings, bridal showers, prom and graduation photos. Scheduled events, planned and coordinated venues as well as bookkeeping and for all events. Digitally manipulated images to improve quality as well as add artistic touch. Excellent customer service and quality. Provided customers with digital photography of events. 100% customer satisfaction. November 2012 to January 2014 Company Name City , State Independent Consultant Market and sell high quality kitchen tools and accessories through in-home demonstrations, booths at trade shows, and fundraiser programs. Provided excellent marketing, sales, demonstrations, order entry, shipping, receiving and customer service. Maintained inventory, accounting and data entry for small business. October 2008 to April 2010 Company Name City , State Tax Preparer Provided timely and accurate tax preparation and advice for individuals, families and businesses. Perform e-filing tasks as per schedule Addressed complex tax issues and tax deduction problems of clients. Assist clients about legal issues, tax amendments and payment plans. Interviewed clients and prepared taxes to achieve the most accurate and thorough results for maximum refunds using current tax laws. Achieved 100% customer satisfaction and client retention utilizing company guided client relations techniques. July 1988 to July 2008 Company Name Intelligence Analyst Honorable discharge after 20 years as a Naval intelligence analyst. Compared, correlated and disseminated valuable intelligence information to executive level directors via expedited resources during global crisis like 9/11, Haitian earthquake, and the Malaysian tsunami. Lived overseas in Italy as an operational intelligence analyst providing analysis and administrative assistance at an executive level. While serving on two aircraft carriers responsible for providing near real time intelligence to executives as well as fighter pilots. As the Independent Duty Intelligence Officer onboard a naval destroyer, obligations included providing intelligence, administrative support at an executive level, while working independently. Leading Petty Officer of a division of 30 junior enlisted sailors while stationed onboard the USS John C.Stennis from September 1, 2000 - October 31, 2003. Head of Intelligence Collection team (""SNOOPY team"") of 20 non intelligence trained personnel onboard the USS Mustin from 2002-2005, including providing all intelligence preparation and education for team members. Education 2013 Old dominion UNIVERSITY City , State , US Bachelors of Art : History History Major with Minors in French, Geography and Secondary Education. Achievements/Organizations: *Inducted into Pi Delta Phi Spring 2013(Collegiate French National Honor Society). *Received the 2013 Emerging Leaders Award from Gamma Sigma Sigma National Service Sorority. *President of Eta Rho Chapter of Gamma Sigma Sigma National Service Sorority, Inc., Member of French Club, Community Service Officer of ODU Student Veterans Association, and Member of Baptist Campus Ministries Languages Able to speak, read, and write French Interests Associations: Junior League Of Hampton Roads -Chair for the Junior League of Hampton Roads Touch a Truck Committee from June 2015 to Present. Leading a team of 20 women to plan the annual Touch a Truck fundraising event for the Junior League of Hampton Roads for 2016. -Co-Chair for the Junior League of Hampton Roads Touch a Truck Committee from January 2015-May 2015. Helped lead a team of 20 to plan and execute a large fundraising event for the Junior League which drew a crowd over 2200 and raised over $20,000. Gamma Sigma Sigma National Service Sorority -Active Alumni member at large since 201   -Sorority President of the Eta Rho Chapter of Gamma Sigma Sigma from Fall 2011-Fall 2012. -Sorority Service Vice President from Spring 2010 – Fall 2011. Student Veterans of America: -Alumni member 2013   -Community Service Chair 2012-2013 Additional Information Security Clearance: Inactive TS/SCI Clearance. (DONCAF completed 2008). Volunteer youth soccer coach for Virginia rush from October 2006 until October 2014. Coached children on the development of soccer skills as well as team work. Coached U13, U8, and U6 co-ed teams. Volunteer TOPSoccer buddy since 2011, Volunteer TOPSoccer buddy since 2011, aiding children with disabilities to play soccer. 1000+ documented volunteer hours since 2010, continues to volunteer regularly in local community. Skills Customer Service, Internet Research, Time Management ","
PROJECT MANAGER AND PHOTOGRAPHER
Summary

Executive Assistant who is skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs.Highly focused and results-oriented office professional who successfully supports complex, deadline-driven operations. Customer-oriented and computer-savvy.

Highlights

Microsoft Office proficiency

Articulate and well-spoken

Flexible

Social media knowledge

Appointment setting

Customer service-oriented

Mail management

Meeting planning

Executive presentation development

Business correspondence

Scheduling

Excel spreadsheets

Professional and mature

Strong problem solver

Works well under pressure

Administrative support specialist

Self-starter

Skilled and talented photographer.

Types 50+ words per minute
Accomplishments

Customer Service  

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration  

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Reporting  

Maintained status reports to provide management with updated information for client projects.

Training  

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Experience
April 2007
to
January 2016
Company Name City , State Project Manager and Photographer

7.7 years).

Professionally trained through the military.

Over 15+ years of experience with digital photography.

Project manager and freelance photographer.

Event photographer for weddings, bridal showers, prom and graduation photos.

Scheduled events, planned and coordinated venues as well as bookkeeping and for all events.

Digitally manipulated images to improve quality as well as add artistic touch.

Excellent customer service and quality.

Provided customers with digital photography of events.

100% customer satisfaction.
November 2012
to
January 2014
Company Name City , State Independent Consultant

Market and sell high quality kitchen tools and accessories through in-home demonstrations, booths at trade shows, and fundraiser programs.

Provided excellent marketing, sales, demonstrations, order entry, shipping, receiving and customer service.

Maintained inventory, accounting and data entry for small business.
October 2008
to
April 2010
Company Name City , State Tax Preparer

Provided timely and accurate tax preparation and advice for individuals, families and businesses.

Perform e-filing tasks as per schedule

Addressed complex tax issues and tax deduction problems of clients.

Assist clients about legal issues, tax amendments and payment plans.

Interviewed clients and prepared taxes to achieve the most accurate and thorough results for maximum refunds using current tax laws.

Achieved 100% customer satisfaction and client retention utilizing company guided client relations techniques.
July 1988
to
July 2008
Company Name Intelligence Analyst

Honorable discharge after 20 years as a Naval intelligence analyst.

Compared, correlated and disseminated valuable intelligence information to executive level directors via expedited resources during global crisis like 9/11, Haitian earthquake, and the Malaysian tsunami.

Lived overseas in Italy as an operational intelligence analyst providing analysis and administrative assistance at an executive level.

While serving on two aircraft carriers responsible for providing near real time intelligence to executives as well as fighter pilots.

As the Independent Duty Intelligence Officer onboard a naval destroyer, obligations included providing intelligence, administrative support at an executive level, while working independently.

Leading Petty Officer of a division of 30 junior enlisted sailors while stationed onboard the USS John C.Stennis from September 1, 2000 - October 31, 2003.

Head of Intelligence Collection team (""SNOOPY team"") of 20 non intelligence trained personnel onboard the USS Mustin from 2002-2005, including providing all intelligence preparation and education for team members.
Education
2013
Old dominion UNIVERSITY City , State , US Bachelors of Art : History

History Major with Minors in French, Geography and Secondary Education.

Achievements/Organizations:

*Inducted into Pi Delta Phi Spring 2013(Collegiate French National Honor Society).

*Received the 2013 Emerging Leaders Award from Gamma Sigma Sigma National Service Sorority.

*President of Eta Rho Chapter of Gamma Sigma Sigma National Service Sorority, Inc., Member of French Club, Community Service Officer of ODU Student Veterans Association, and Member of Baptist Campus Ministries
Languages
Able to speak, read, and write French
Interests

Associations:

Junior League Of Hampton Roads

-Chair for the Junior League of Hampton Roads Touch a Truck Committee from June 2015 to Present. Leading a team of 20 women to plan the annual Touch a Truck fundraising event for the Junior League of Hampton Roads for 2016.

-Co-Chair for the Junior League of Hampton Roads Touch a Truck Committee from January 2015-May 2015. Helped lead a team of 20 to plan and execute a large fundraising event for the Junior League which drew a crowd over 2200 and raised over $20,000.

Gamma Sigma Sigma National Service Sorority

-Active Alumni member at large since 201  

-Sorority President of the Eta Rho Chapter of Gamma Sigma Sigma from Fall 2011-Fall 2012.

-Sorority Service Vice President from Spring 2010 – Fall 2011.

Student Veterans of America:

-Alumni member 2013  

-Community Service Chair 2012-2013

Additional Information

Security Clearance: Inactive TS/SCI Clearance. (DONCAF completed 2008).

Volunteer youth soccer coach for Virginia rush from October 2006 until October 2014. Coached children on the development of soccer skills as well as team work. Coached U13, U8, and U6 co-ed teams. Volunteer TOPSoccer buddy since 2011, Volunteer TOPSoccer buddy since 2011, aiding children with disabilities to play soccer.

1000+ documented volunteer hours since 2010, continues to volunteer regularly in local community.

Skills

Customer Service, Internet Research, Time Management

",CHEF +14871762," BUSINESS DEVELOPMENT EXECUTIVE Summary Process oriented Data Analyst and Delivery Lead with 5+ years proven track record of analyzing Business Intelligence to increase top line and bottom line of the business vertical. Reduced costs of manufacturing signaling systems by 10% and increased sales by 25% by analyzing operating data. +Closely worked with business clients and SMEs to collect, clarify and translate business requirements into functional and technical requirements. Demonstrated logical and strategic thinking, leadership and organizational skills, contingency planning and adaptability to new technologies. +Distinguishing ability to simultaneously manage multiple Clients, work closely with the Leadership team and be a complete Team Player, to successfully design, implement and deliver complicated projects against challenging deadlines, whilst keeping the teams in sync and motivated. +Pursuing MS in Information Systems in Big Data Analytics and looking to leverage skills and experience to grow in the field of Data Analytics by contributing towards effective business decisions. Skills Python SQL Java R Excel Tableau Statistical Analysis Multiple Linear Regression CERTIFICATION Sun Certified Java Associate Experience Business Development Executive Nov 2011 to Jun 2014 Company Name New project, was involved in gathering business requirements from client, creating process documents for the product, working with supply chain and operations team to forecast delivery schedule. Analyzed BI data of similar projects and reduced implementation and delivery time by 22% by introducing additional station for bottle neck processes and dividing inspection stage in to steps. Created test documentation for the product based on client testing requirements. Managed multiple (5+) vendors to ensure on time delivery. Closely monitored quality issues using statistical analysis, achieving 98% first pass rate which resulted in increasing profit margin by 11 % in comparison with initial projection. Lead a team involved in Transfer of Technology between the Client and the Organization. Ensured satisfactory Test and Deployment on client site, in France. Delivery Lead Jan 2009 to Feb 2011 Management Trainee Sep 2008 to Dec 2008 Company Name Education and Training GEORGIA STATE UNIVERSITY － City , State Master of Science , Information Systems July 2018 J. Mack Robinson College of Business Information Systems VISWESWARAIAH TECHNOLOGICAL UNIVERSITY － City , India Bachelor of Engineering , Information Science June 2008 Vidyavardhaka College of Engineering Information Science Interests Worked for upliftment of multiple orphanages in Mysore, India as part of INTERACT club (Wing of Rotary Club) from 1998-2000. +Founder Member of placement service committee ILLUMINATI during undergrad. +Actively involved in Go Green initiatives at Kaynes Technology including Vehicle Emission Check drives and Tree Planting initiatives along with local Municipal Corporations. Skills Business Development, BI, Client, clients, delivery, dimensions, Documentation, ERP, inspection, Inventory, Java, Team Development, Director, Excel, 98, Process Control, processes, profit, Project management, Python, quality, sales, SQL, Statistical Analysis, Sun, supply chain, Tableau, Vendor Management Additional Information EXTRA CURRICULAR +Worked for upliftment of multiple orphanages in Mysore, India as part of INTERACT club (Wing of Rotary Club) from 1998-2000. +Founder Member of placement service committee ILLUMINATI during undergrad. +Actively involved in Go Green initiatives at Kaynes Technology including Vehicle Emission Check drives and Tree Planting initiatives along with local Municipal Corporations. ","
BUSINESS DEVELOPMENT EXECUTIVE
Summary
Process oriented Data Analyst and Delivery Lead with 5+ years proven track record of analyzing Business Intelligence to increase top line and bottom line of the business vertical. Reduced costs of manufacturing signaling systems by 10% and increased sales by 25% by analyzing operating data. +Closely worked with business clients and SMEs to collect, clarify and translate business requirements into functional and technical requirements. Demonstrated logical and strategic thinking, leadership and organizational skills, contingency planning and adaptability to new technologies. +Distinguishing ability to simultaneously manage multiple Clients, work closely with the Leadership team and be a complete Team Player, to successfully design, implement and deliver complicated projects against challenging deadlines, whilst keeping the teams in sync and motivated. +Pursuing MS in Information Systems in Big Data Analytics and looking to leverage skills and experience to grow in the field of Data Analytics by contributing towards effective business decisions.
Skills
  • Python
  • SQL
  • Java
  • R
  • Excel
  • Tableau
  • Statistical Analysis
  • Multiple Linear Regression
  • CERTIFICATION
  • Sun Certified Java Associate
Experience
Business Development Executive Nov 2011 to Jun 2014
Company Name
  • New project, was involved in gathering business requirements from client, creating process documents for the product, working with supply chain and operations team to forecast delivery schedule.
  • Analyzed BI data of similar projects and reduced implementation and delivery time by 22% by introducing additional station for bottle neck processes and dividing inspection stage in to steps.
  • Created test documentation for the product based on client testing requirements.
  • Managed multiple (5+) vendors to ensure on time delivery.
  • Closely monitored quality issues using statistical analysis, achieving 98% first pass rate which resulted in increasing profit margin by 11 % in comparison with initial projection.
  • Lead a team involved in Transfer of Technology between the Client and the Organization.
  • Ensured satisfactory Test and Deployment on client site, in France.
Delivery Lead Jan 2009 to Feb 2011
Management Trainee Sep 2008 to Dec 2008
Company Name
Education and Training
GEORGIA STATE UNIVERSITY － City , State
Master of Science , Information Systems July 2018 J. Mack Robinson College of Business Information Systems
VISWESWARAIAH TECHNOLOGICAL UNIVERSITY － City , India
Bachelor of Engineering , Information Science June 2008 Vidyavardhaka College of Engineering Information Science
Interests
Worked for upliftment of multiple orphanages in Mysore, India as part of INTERACT club (Wing of Rotary Club) from 1998-2000. +Founder Member of placement service committee ILLUMINATI during undergrad. +Actively involved in Go Green initiatives at Kaynes Technology including Vehicle Emission Check drives and Tree Planting initiatives along with local Municipal Corporations.
Skills
Business Development, BI, Client, clients, delivery, dimensions, Documentation, ERP, inspection, Inventory, Java, Team Development, Director, Excel, 98, Process Control, processes, profit, Project management, Python, quality, sales, SQL, Statistical Analysis, Sun, supply chain, Tableau, Vendor Management
Additional Information
  • EXTRA CURRICULAR +Worked for upliftment of multiple orphanages in Mysore, India as part of INTERACT club (Wing of Rotary Club) from 1998-2000. +Founder Member of placement service committee ILLUMINATI during undergrad. +Actively involved in Go Green initiatives at Kaynes Technology including Vehicle Emission Check drives and Tree Planting initiatives along with local Municipal Corporations.
",BUSINESS-DEVELOPMENT +11887930," CLINICAL AND DATA OPERATIONS SUPPORT ANALYST Summary Creative and Innovative professional driven to launch a career in teaching. Brings valuable experience from the legal and clinical research fields. Summary of Skills Excellent research skills Detail oriented Meticulous attention to detail Excel spreadsheets Strong problem solver Human resource laws knowledge Data collection and analysis Analytical thinker Creative problem solver Performance metrics specialist Strong work ethic Good written communication Exceptional communication skills Strong presentation skills Strong research skills Microsoft Word, Excel, PowerPoint Database management Strong communicator Report analysis Employee training and developmentBusiness process improvement Professional and mature Articulate and well-spoken Strong problem solver Works well under pressure Accomplishments Bachelor of Arts in Criminal Justice, Emphasis in Legal Studies, Cum Laude, 3.63 GPA May 1999. Member of the Golden Key National Honor Society Associates Degree in Liberal Arts, 4.0 GPA. Member of Phi Theta Kappa International Honor Society, Member of the Golden Key National Honor Society 4.0 GPA, Member of the Phi Theta Kappa International Honor Society Experience Company Name December 2012 to Current Clinical and Data Operations Support Analyst Home-based Support the development and delivery of key performance indicators and metrics and the provision of them on a monthly basis. Create dashboards using Oracle Business Intelligence Tools Create reports using Oracle Answers to produce monthly metrics. Build eRoom databases for tracking critical document package reviews. Responsible for exporting databases and providing monthly dashboard analysis. Provide support for reviews of financial and operational performance through the provision and analysis of data from ICON's systems. Work closely with the Global Director, Study Start Up Leads to support global consistency, focus and development across the SSU Lead function. March 2008 to February 2013 Executive Management Assistant Design presentation Tools using Excel and Powerpoint. Modify tools based on sponsor needs. Conduct training sessions globally on how to use tools and present data. Executive Management Assistant- 03/08 to 02/13 Created multiple databases across many eRooms for the purposes of tracking, analyzing and reporting quality issues, governance compliance, sponsor feedback, audit findings and responses. Responsible for pulling data from CTMS and Planview via Business Objects and OMR, analyzing and presenting results to Sr. Mgmt. Assist with report generation and preparation for Sponsor audits. Liaise with multiple departments such as accounts payable to resolve employee, team compliance issues. Trained and assisted employees on various company applications, expense reports and all Microsoft Office applications. Worked with Report Developers to create ad hoc reporting to meet the needs of Sr. Mgmt Prepared on a regular basis a suite of metrics via bar graphs and PowerPoint presentations for Sponsor Quality Management and Joint Operations Committee meetings. Deployed surveys and compile data in eRoom database. Responsible for tracking promotion eligibility of all US Clinical Operation employees, obtaining recommendations, notifying management of finalized promotions and salary increases. Company Name May 2006 to September 2007 Executive Associate, General Counsel, Labor & Employment Company Name September 2007 to March 2008 Sr. Administrative Support Associate, General Counsel City , State Managed a high-volume workload within a deadline-driven environment. Identified process improvement opportunities and implemented changes to gain operational efficiencies within department. Developed and maintained complex spreadsheets. Maintained data sources for departmental records and management information reporting. Provided information in support of complex requests for department projects, programs and events. Handled all aspects in planning and carrying out regular training events for client education. Supported development and modification of presentations. Collected data and generated management information reports and graphics. Provided comprehensive support services and routine analysis to unit. Assisted in various types of departmental project, including companywide initiatives. ◦ Using Microsoft SharePoint created department website for posting secured self-service resources for client use and to facilitate collaboration on documents and projects. ◦ Responsible for maintaining,monitoring and updating site content and security groups. Education The University of Texas at San Antonio 1999 Bachelor of Arts : Criminal Justice, Legal Studies City , State , US The University of Texas at San Antonio, 1996-1999 Bachelor of Arts in Criminal Justice, Emphasis in Legal Studies, Cum Laude, 3.63 GPA, Southwest Texas Junior College 1996 Associates : Liberal Arts Southwest Texas Junior College, Texas, 1995-1996 Associates Degree in Liberal Arts, 4.0 GPA. Member of Phi Theta Kappa International Honor Society, Member of the Golden Key National Honor Society. Cape Fear Community College 1995 City , State , US Cape Fear Community College, Wilmington, North Carolina, 1994-1995 4.0 GPA, Member of the Phi Theta Kappa International Honor Society. Certifications Certified Microsoft Office Specialist - Microsoft Office Word 2003 Certified Microsoft Office Specialist - Microsoft Office PowerPoint 2003 Certified Microsoft Office Specialist - Microsoft Office Excel 2003 Certified Microsoft Office Specialist - Microsoft Office Outlook 2003 Affiliations UNITED AUTOMOBILE SERVICES ASSOCIATION (USAA) Presentations Prepared on a regular basis a suite of metrics via bar graphs and PowerPoint presentations for Sponsor Quality Management and Joint Operations Committee meetings Skills Basis, Databases, Metrics, Operations, Training, Accounts Payable, Audit, Audits, Database, Excel, Governance, Microsoft Office, Ms Office, Planview, Powerpoint, Business Intelligence, Leads, Oracle, Associate, Administrative Support, Data Sources, Microsoft Sharepoint, Posting, Process Improvement, Security, Sharepoint, Excel 2003, Microsoft Excel, Outlook, Outlook 2003, Microsoft Powerpoint, Powerpoint 2003, Word, Word 2003 ","
CLINICAL AND DATA OPERATIONS SUPPORT ANALYST
Summary

Creative and Innovative professional driven to launch a career in teaching. Brings valuable experience from the legal and clinical research fields.

Summary of Skills

Excellent research skills

Detail oriented

Meticulous attention to detail

Excel spreadsheets

Strong problem solver

Human resource laws knowledge

Data collection and analysis

Analytical thinker

Creative problem solver

Performance metrics specialist

Strong work ethic

Good written communication

Exceptional communication skills

Strong presentation skills

Strong research skills
  • Microsoft Word, Excel, PowerPoint
  • Database management
  • Strong communicator
  • Report analysis
  • Employee training and developmentBusiness process improvement
  • Professional and mature
  • Articulate and well-spoken
  • Strong problem solver
  • Works well under pressure
Accomplishments
  • Bachelor of Arts in Criminal Justice, Emphasis in Legal Studies, Cum Laude, 3.63 GPA
  • May 1999. Member of the Golden Key National Honor Society
  • Associates Degree in Liberal Arts, 4.0 GPA. Member of Phi Theta Kappa International Honor Society, Member of the Golden Key National Honor Society
  • 4.0 GPA, Member of the Phi Theta Kappa International Honor Society
Experience
Company Name December 2012 to Current Clinical and Data Operations Support Analyst
  • Home-based Support the development and delivery of key performance indicators and metrics and the provision of them on a monthly basis.
  • Create dashboards using Oracle Business Intelligence Tools
  • Create reports using Oracle Answers to produce monthly metrics.
  • Build eRoom databases for tracking critical document package reviews. Responsible for exporting databases and providing monthly dashboard analysis.
  • Provide support for reviews of financial and operational performance through the provision and analysis of data from ICON's systems.
  • Work closely with the Global Director, Study Start Up Leads to support global consistency, focus and development across the SSU Lead function.
March 2008 to February 2013 Executive Management Assistant
  • Design presentation Tools using Excel and Powerpoint. Modify tools based on sponsor needs. Conduct training sessions globally on how to use tools and present data. Executive Management Assistant- 03/08 to 02/13
  • Created multiple databases across many eRooms for the purposes of tracking, analyzing and reporting quality issues, governance compliance, sponsor feedback, audit findings and responses.
  • Responsible for pulling data from CTMS and Planview via Business Objects and OMR, analyzing and presenting results to Sr. Mgmt.
  • Assist with report generation and preparation for Sponsor audits.
  • Liaise with multiple departments such as accounts payable to resolve employee, team compliance issues.
  • Trained and assisted employees on various company applications, expense reports and all Microsoft Office applications.
  • Worked with Report Developers to create ad hoc reporting to meet the needs of Sr. Mgmt
  • Prepared on a regular basis a suite of metrics via bar graphs and PowerPoint presentations for Sponsor Quality Management and Joint Operations Committee meetings.
  • Deployed surveys and compile data in eRoom database.
  • Responsible for tracking promotion eligibility of all US Clinical Operation employees, obtaining recommendations, notifying management of finalized promotions and salary increases.
Company Name May 2006 to September 2007 Executive Associate, General Counsel, Labor & Employment
Company Name September 2007 to March 2008 Sr. Administrative Support Associate, General Counsel
City , State
  • Managed a high-volume workload within a deadline-driven environment.
  • Identified process improvement opportunities and implemented changes to gain operational efficiencies within department.
  • Developed and maintained complex spreadsheets. Maintained data sources for departmental records and management information reporting.
  • Provided information in support of complex requests for department projects, programs and events.
  • Handled all aspects in planning and carrying out regular training events for client education.
  • Supported development and modification of presentations.
  • Collected data and generated management information reports and graphics.
  • Provided comprehensive support services and routine analysis to unit.
  • Assisted in various types of departmental project, including companywide initiatives. ◦ Using Microsoft SharePoint created department website for posting secured self-service resources for client use and to facilitate collaboration on documents and projects. ◦ Responsible for maintaining,monitoring and updating site content and security groups.
Education
The University of Texas at San Antonio 1999 Bachelor of Arts : Criminal Justice, Legal Studies City , State , US The University of Texas at San Antonio, 1996-1999 Bachelor of Arts in Criminal Justice, Emphasis in Legal Studies, Cum Laude, 3.63 GPA,
Southwest Texas Junior College 1996 Associates : Liberal Arts Southwest Texas Junior College, Texas, 1995-1996 Associates Degree in Liberal Arts, 4.0 GPA. Member of Phi Theta Kappa International Honor Society, Member of the Golden Key National Honor Society.
Cape Fear Community College 1995 City , State , US Cape Fear Community College, Wilmington, North Carolina, 1994-1995 4.0 GPA, Member of the Phi Theta Kappa International Honor Society.
Certifications
Certified Microsoft Office Specialist - Microsoft Office Word 2003 Certified Microsoft Office Specialist - Microsoft Office PowerPoint 2003 Certified Microsoft Office Specialist - Microsoft Office Excel 2003 Certified Microsoft Office Specialist - Microsoft Office Outlook 2003
Affiliations
UNITED AUTOMOBILE SERVICES ASSOCIATION (USAA)
Presentations
Prepared on a regular basis a suite of metrics via bar graphs and PowerPoint presentations for Sponsor Quality Management and Joint Operations Committee meetings
Skills
Basis, Databases, Metrics, Operations, Training, Accounts Payable, Audit, Audits, Database, Excel, Governance, Microsoft Office, Ms Office, Planview, Powerpoint, Business Intelligence, Leads, Oracle, Associate, Administrative Support, Data Sources, Microsoft Sharepoint, Posting, Process Improvement, Security, Sharepoint, Excel 2003, Microsoft Excel, Outlook, Outlook 2003, Microsoft Powerpoint, Powerpoint 2003, Word, Word 2003
",AUTOMOBILE +19867922," HR GENERALIST Experience 04/2015 to Current Provide general administrative support such as preparing correspondence, forms, + and reports + Scheduling and coordinating staff meetings, maintaining meeting minutes and + notes + Generate confidential ad hoc statistical reporting data and documentation + regarding turnover, new hires, birthdays, anniversaries, benefits, and other + relevant HR metrics + Collect onboarding documentation to ensure benefit enrollment in a timely + manner and follow up with employees to ensure their electronic enrollment has + been processed in the HRIS portal + Source documentation to process new hire setups in HR systems, process + changes in pay rate, status, and initial/qualifying life event benefit changes + Establish, maintain and audit employee data and files + Manually process background checks entries, employment verifications, and + other full-cycle HR related items for onboarding and departures + Assist with maintenance updates to the organizational chart + Facilitate and assist in new hire orientation presentations + Maintain highest level of confidentiality and data security to protect employee + privacy related to employee relations issues, organizational changes, planning + with a strict adherence to privacy and confidentiality per company policy + Respond to various inquiries from internal and external stakeholders, employees, + management, and senior leadership team + Participate on several committees to enhance employee engagement, manager + training, and creating strategic HR initiatives. 09/2012 to 06/2014 HR Generalist Company Name － City , State 08/2008 to 04/2015 HR Staffing Coordinator Company Name － City , State Processed background checks and drug screens on potential candidates. Schedule interviews for Managers and candidates + Meet and greet potential candidates that come for onsite interviews. Run Bi-weekly reports for the VP of Human Resources + Ensure all Empire markets stay in compliance with state and federal posters. Audit new hire files for 99 different markets + Maintain all employee files and ensure confidentiality + Maintain different databases such as ADP, Payforce and Siebel + Conduct new hire orientation weekly + Manage WOTC Program for all markets + Inform all Office managers, HR Generalist, and HR managers about various + procedures to increase job efficiency + Answer phone and email inquiries regarding Company policies and procedures + Work with Recruiters on job descriptions to find qualified candidates for open + positions + Schedule employees for Sexual Harassment and EEO Basic Supervisor training + courses + Assist with various projects and meet multiple deadlines + Perform general administrative duties such as filing, faxing, copying, and ordering + offices supplies + Assist Corporate Recruiters with scheduling and setting up interviews + Assist benefits manager with enrollment for new and current employees + Process verification of employment for current and terminated employees. 08/2008 to 04/2015 Executive Technical Associate Company Name － City , State Assist Directors, Executives, and Senior Managers with scheduling meetings and + calendar maintenance, monitoring voicemail and email, typing correspondence, + and expense reports + Travel between offices to assist managers with various matters + Maintain weekly and monthly utilization reports for department staff + Maintain weekly scheduling and training database within a call center + environment for over 100 Customer Advocates + Facilitate office-wide access to various systems + Assign and reset passwords and handle monthly database updates. Schedule contractual and appointment time via IEX/Totalview, and monitor IEX to + ensure office-wide adherence, conformance and service level results are + received + Perform complex and specialized work related to the preparation, processing, + and maintenance of payroll + Generate weekly schedules in Totalview and make available for viewing in Agent + Webstation + Facilitate departmental moves and arrange new telephone extensions, cubicles, + and location of office space + Perform general administrative duties such as filing, faxing, copying, and ordering + offices supplies +Strengths Familiarity with various HRIS Systems + Proficient with Microsoft Office Suite + Attention to detail + Multi-tasking, data analysis, and research. Education and Training 05/2016 MBA : Business Administration Benedictine University Business Administration Bachelor of Arts : Business Administration Benedictine University Business Administration Skills administrative duties, administrative support, ADP, ad, Attention to detail, Basic, benefits, Bi, calendar maintenance, call center, copying, data analysis, databases, database, documentation, email, employee relations, expense reports, faxing, filing, forms, HRIS, Human Resources, HR, leadership, notes, meetings, access, Microsoft Office Suite, Office, Multi-tasking, organizational, payroll, policies, posters, presentations, reporting, research, Scheduling, Siebel, strategic, Supervisor, telephone, phone, typing ","
HR GENERALIST
Experience
04/2015 to Current
  • Provide general administrative support such as preparing correspondence, forms, + and reports + Scheduling and coordinating staff meetings, maintaining meeting minutes and + notes + Generate confidential ad hoc statistical reporting data and documentation + regarding turnover, new hires, birthdays, anniversaries, benefits, and other + relevant HR metrics + Collect onboarding documentation to ensure benefit enrollment in a timely + manner and follow up with employees to ensure their electronic enrollment has + been processed in the HRIS portal + Source documentation to process new hire setups in HR systems, process + changes in pay rate, status, and initial/qualifying life event benefit changes + Establish, maintain and audit employee data and files + Manually process background checks entries, employment verifications, and + other full-cycle HR related items for onboarding and departures + Assist with maintenance updates to the organizational chart + Facilitate and assist in new hire orientation presentations + Maintain highest level of confidentiality and data security to protect employee + privacy related to employee relations issues, organizational changes, planning + with a strict adherence to privacy and confidentiality per company policy + Respond to various inquiries from internal and external stakeholders, employees, + management, and senior leadership team + Participate on several committees to enhance employee engagement, manager + training, and creating strategic HR initiatives.
09/2012 to 06/2014
HR Generalist Company Name － City , State
08/2008 to 04/2015
HR Staffing Coordinator Company Name － City , State
  • Processed background checks and drug screens on potential candidates.
  • Schedule interviews for Managers and candidates + Meet and greet potential candidates that come for onsite interviews.
  • Run Bi-weekly reports for the VP of Human Resources + Ensure all Empire markets stay in compliance with state and federal posters.
  • Audit new hire files for 99 different markets + Maintain all employee files and ensure confidentiality + Maintain different databases such as ADP, Payforce and Siebel + Conduct new hire orientation weekly + Manage WOTC Program for all markets + Inform all Office managers, HR Generalist, and HR managers about various + procedures to increase job efficiency + Answer phone and email inquiries regarding Company policies and procedures + Work with Recruiters on job descriptions to find qualified candidates for open + positions + Schedule employees for Sexual Harassment and EEO Basic Supervisor training + courses + Assist with various projects and meet multiple deadlines + Perform general administrative duties such as filing, faxing, copying, and ordering + offices supplies + Assist Corporate Recruiters with scheduling and setting up interviews + Assist benefits manager with enrollment for new and current employees + Process verification of employment for current and terminated employees.
08/2008 to 04/2015
Executive Technical Associate Company Name － City , State
  • Assist Directors, Executives, and Senior Managers with scheduling meetings and + calendar maintenance, monitoring voicemail and email, typing correspondence, + and expense reports + Travel between offices to assist managers with various matters + Maintain weekly and monthly utilization reports for department staff + Maintain weekly scheduling and training database within a call center + environment for over 100 Customer Advocates + Facilitate office-wide access to various systems + Assign and reset passwords and handle monthly database updates.
  • Schedule contractual and appointment time via IEX/Totalview, and monitor IEX to + ensure office-wide adherence, conformance and service level results are + received + Perform complex and specialized work related to the preparation, processing, + and maintenance of payroll + Generate weekly schedules in Totalview and make available for viewing in Agent + Webstation + Facilitate departmental moves and arrange new telephone extensions, cubicles, + and location of office space + Perform general administrative duties such as filing, faxing, copying, and ordering + offices supplies +Strengths Familiarity with various HRIS Systems + Proficient with Microsoft Office Suite + Attention to detail + Multi-tasking, data analysis, and research.
Education and Training
05/2016
MBA : Business Administration Benedictine University Business Administration
Bachelor of Arts : Business Administration Benedictine University Business Administration
Skills
administrative duties, administrative support, ADP, ad, Attention to detail, Basic, benefits, Bi, calendar maintenance, call center, copying, data analysis, databases, database, documentation, email, employee relations, expense reports, faxing, filing, forms, HRIS, Human Resources, HR, leadership, notes, meetings, access, Microsoft Office Suite, Office, Multi-tasking, organizational, payroll, policies, posters, presentations, reporting, research, Scheduling, Siebel, strategic, Supervisor, telephone, phone, typing
",HR +13477922," INFORMATION TECHNOLOGY SPECIALIST Professional Profile To continue work in the Information Technology field while developing my skills in Information Systems and Networking. Experience Information Technology Specialist April 2015 to Current Company Name Set up and maintained the network infrastructure both wired and wireless configuration. Setup and maintained all user's computers including hardware and software. Set up and assisted users with their e-mail accounts. I maintained security on our networks in which only company users could access the network. Setup and configured users android phones so they could access the company's resources. I maintained security on all companies' machines. Computer Technical Specialist September 2007 to January 2014 Company Name － City Set up and maintain all software on Faculty and Staff computers in a Windows and McIntosh environment. Troubleshoot all software and hardware problems on user's machines. Check network connectivity issues on the client side. Set up and maintain all printers' scanners and fax machines for staff and faculty and students. Configure and setup all PDA s for all faculty and staff. Help maintain lab computers on the windows and McIntosh environment including hardware software and printing issues. Assist network Administrators with setting up and maintaining the network and assisting with network issues including routers switches and servers. This included DHCP server and Domain Controllers using active directory and a layer 3 thru 5 switches. Captured and pushed images to and from workstations with a ghost server. Pushed software packages to user's machines using a KBOX server. Maintaining all classroom projectors which were connected to a smart board including the attached devices. Installing and troubleshooting all software and hardware issues for the school of Engineering and applied science. Serve as the primary contact with vendors to maintain licenses. Maintain a license server to keep software operational. Set up and maintain intermapper which monitored all switches servers and lab workstations in real time to see if machines were up and running. Set up virtual machines and installed all software on client machines. Set up and configured Polycom qdx 6000 video and Tandberg conferencing machines. Set up and brought down conference calls. Senior Computer Network Support Technician November 2001 to September 2007 City , State Provide statewide data telecommunications and on the-site problem analysis and resolution; consultation; hardware and software installations; technical guidance and support for personal computing equipment. Provide local and wide area networking support, which included router switch and server and router configurations, and installations and problem resolutions. Troubleshoot all network components including routers switches servers and patch panels. Analyzing and diagnosing the network for the correct topology protocols and configurations. Install and maintain video conferencing systems which included Meeting Point. Diagnosed and fixed any problems computers may be experiencing including network software, and hardware issues. Junior Network Administrator September 1999 to November 2001 Company Name － City , State Performed the installation and removal of all programs on a network in a teaching and testing facility. Assigned rights and permissions to users and servicing them on the network. Troubleshoot all hardware as well as software problems on the network. Also configured IP addresses dynamically and statically for new machines on the network using a DHCP server. Maintaining compatibility of new hardware and software on our network which included routers, switches, and servers as well as workstations. Reorganized LANs to insure speed and performance. Installed and maintained all wiring on the network. Education Comp A+ Course, Windows 7 course, CompTIA Network+ course, CompTIA Security+ course, Windows Server 2012 class. CCNA Class. Certified Ethical Hacker class. +CompTIA Network+ certification, CompTIA Security+ certification CompTIA A+ certification. +MCSE - Microsoft Certified Professional Systems Engineer; 2003 +CCNA (Cisco Certified Network Associate : 1988 Northern Virginia Community College Virginia Commonwealth University GPA: Dean's Lists GPA: 3.4 Dean's Lists GPA: 3.4 M.A : Education Biology and General Science , 1982 George Mason University Fairfax City Education Biology and General Science B.S : Biology , 15 Biology NVCC Alexandria A.A.S Networking (06-25-2001) NVCC Alexandria A.A.S Microcomputer Specialization (06-25-2001) +Virginia Commonwealth University Richmond Skills A+, A+ certification, active directory, CCNA, Cisco Certified Network Associate, hardware, consultation, client, DHCP, e-mail, fax machines, ghost, IP, LANs, access, Microsoft Certified Professional, MCSE, Windows 7, Windows, Network, Networking, networks, printers, problem analysis and resolution, protocols, real time, router, routers, scanners, servers, switches, switch, Systems Engineer, teaching, telecommunications, phones, Troubleshoot, troubleshooting, video, video conferencing, Windows Server, wiring ","
INFORMATION TECHNOLOGY SPECIALIST
Professional Profile
To continue work in the Information Technology field while developing my skills in Information Systems and Networking.
Experience
Information Technology Specialist
April 2015 to Current Company Name
  • Set up and maintained the network infrastructure both wired and wireless configuration.
  • Setup and maintained all user's computers including hardware and software.
  • Set up and assisted users with their e-mail accounts.
  • I maintained security on our networks in which only company users could access the network.
  • Setup and configured users android phones so they could access the company's resources.
  • I maintained security on all companies' machines.
Computer Technical Specialist
September 2007 to January 2014 Company Name － City
  • Set up and maintain all software on Faculty and Staff computers in a Windows and McIntosh environment.
  • Troubleshoot all software and hardware problems on user's machines.
  • Check network connectivity issues on the client side.
  • Set up and maintain all printers' scanners and fax machines for staff and faculty and students.
  • Configure and setup all PDA s for all faculty and staff.
  • Help maintain lab computers on the windows and McIntosh environment including hardware software and printing issues.
  • Assist network Administrators with setting up and maintaining the network and assisting with network issues including routers switches and servers.
  • This included DHCP server and Domain Controllers using active directory and a layer 3 thru 5 switches.
  • Captured and pushed images to and from workstations with a ghost server.
  • Pushed software packages to user's machines using a KBOX server.
  • Maintaining all classroom projectors which were connected to a smart board including the attached devices.
  • Installing and troubleshooting all software and hardware issues for the school of Engineering and applied science.
  • Serve as the primary contact with vendors to maintain licenses.
  • Maintain a license server to keep software operational.
  • Set up and maintain intermapper which monitored all switches servers and lab workstations in real time to see if machines were up and running.
  • Set up virtual machines and installed all software on client machines.
  • Set up and configured Polycom qdx 6000 video and Tandberg conferencing machines.
  • Set up and brought down conference calls.
Senior Computer Network Support Technician
November 2001 to September 2007 City , State
  • Provide statewide data telecommunications and on the-site problem analysis and resolution; consultation; hardware and software installations; technical guidance and support for personal computing equipment.
  • Provide local and wide area networking support, which included router switch and server and router configurations, and installations and problem resolutions.
  • Troubleshoot all network components including routers switches servers and patch panels.
  • Analyzing and diagnosing the network for the correct topology protocols and configurations.
  • Install and maintain video conferencing systems which included Meeting Point.
  • Diagnosed and fixed any problems computers may be experiencing including network software, and hardware issues.
Junior Network Administrator
September 1999 to November 2001 Company Name － City , State
  • Performed the installation and removal of all programs on a network in a teaching and testing facility.
  • Assigned rights and permissions to users and servicing them on the network.
  • Troubleshoot all hardware as well as software problems on the network.
  • Also configured IP addresses dynamically and statically for new machines on the network using a DHCP server.
  • Maintaining compatibility of new hardware and software on our network which included routers, switches, and servers as well as workstations.
  • Reorganized LANs to insure speed and performance.
  • Installed and maintained all wiring on the network.
Education
Comp A+ Course, Windows 7 course, CompTIA Network+ course, CompTIA Security+ course, Windows Server 2012 class. CCNA Class. Certified Ethical Hacker class. +CompTIA Network+ certification, CompTIA Security+ certification CompTIA A+ certification. +MCSE - Microsoft Certified Professional Systems Engineer; 2003 +CCNA (Cisco Certified Network Associate : 1988 Northern Virginia Community College Virginia Commonwealth University GPA: Dean's Lists GPA: 3.4 Dean's Lists GPA: 3.4
M.A : Education Biology and General Science , 1982 George Mason University Fairfax City Education Biology and General Science
B.S : Biology , 15 Biology
NVCC Alexandria A.A.S Networking (06-25-2001) NVCC Alexandria A.A.S Microcomputer Specialization (06-25-2001) +Virginia Commonwealth University Richmond
Skills
A+, A+ certification, active directory, CCNA, Cisco Certified Network Associate, hardware, consultation, client, DHCP, e-mail, fax machines, ghost, IP, LANs, access, Microsoft Certified Professional, MCSE, Windows 7, Windows, Network, Networking, networks, printers, problem analysis and resolution, protocols, real time, router, routers, scanners, servers, switches, switch, Systems Engineer, teaching, telecommunications, phones, Troubleshoot, troubleshooting, video, video conferencing, Windows Server, wiring
",INFORMATION-TECHNOLOGY +21363048," DIRECTOR OF FACILITIES AND CONSTRUCTION Executive Profile As a Mechanical Engineer, I find it tremendously rewarding to problem-solve and build a legacy for high-end residential construction and commercial endeavors. It's exciting to work with other business owners who have a great vision and want to build a structure around those dreams. This is my business plan! With honesty, creativity, good teams and hard work, we can help put a structure to your imagination. With over 15 years experience in all phases of facilities design, construction and maintenance; my work incorporates Engineering, a Univ. of Florida MBA, and a General Contractor's license. As a seasoned professional in attraction design, construction, operation and maintenance: including blue sky inception, concept implementation, Performa budgeting, and A&E design, my business plan has evolved to a fun place. Thinking from big picture to details matriculates to successful, effective communications with many styles of clients and employees; e.g., Board Members, business owners, senior executives, City and County Officials, religious leaders, peers, and direct reports. If you find you are in need of Construction Services, give us a call and we would love to help you build your legacy. Skill Highlights Academically Educated  Residential Builds Residential Renovations Commercial Builds Commercial Renovations  Building Additions Experienced Cost Estimator Direct Communicator Core Accomplishments $10M Condominium Project on Cocoa Beach, Building the Town Hall for the City of West Melbourne, 20,000 Leagues Under the Sea Aattraction Conversion, Developed Successful 10-year Integrated Facility Plan at Walt Disney World, Youngest City Executive in Texas,  Tau Beta Pi; top 5% of Engineers, Air Force Service, Partners in Excellence (Disney's highest achievement award) 1999, State of Texas Governor's Award Key to the City of Waco, TX, School Board of Brevard County Construction Achievement Award, City of West Melbourne City Hall - Building Award - Built to LEED Certification, American Society of Mechanical Engineers, American Public Works Association Professional Experience 02/2012 to 04/2014 Director of Facilities and Construction Company Name － City , State Provided day to day leadership for the facilities team, Site Development and New Location Selection Coordinator, Negotiated with Developers and Property Mangers to secure 16 new locations Directed the Architects and Engineers on creative and iconic new restaurant design, Lead the new store construction activities and openings Implemented sustainability initiatives - Energy Management Programs- Saving the Company 23% of previous KWH usage and an average ROI payback in just 8 months, Implemented a selective preventative maintenance program for critical equipment Orchestrated targeted renovation work to increase restaurant offerings - install ""iconic"" wow factors inside and outside to drive increases in guest counts and revenue. Implemented a strong work order system keyed to asset numbers for tracking life cycle management cost. 06/2006 to Current Project Manager/Construction Engineer/Co-Owner Company Name － City , State Provided Construction Engineering Consulting, Project Management Consulting, and General Contracting Services to Public and Private Sector Markets. Services included: Design-Build; Church Gymnasium, High-End Residential, Sports Facilities, Multi-Tenant Construction Projects and Single Family Home Construction. Restaurant Additions/ Renovations, Fire Stations, Police Stations, City Halls, Public Works Facilities, School Expansions. Infrastructure projects; Portable Water plant component construction, waste water plant component construction, force mains, lift stations, retention ponds, and storm water collection and distribution systems. Notable projects include; Smokey Bones Restaurants, City of West Melbourne City Hall, City of Altamont Springs Public Annex, Construction for an energy efficient Multi - Chiller and Ice Plant Installed for large facilities, HVAC installations, City of Melbourne Fire Administration Building and Operation Fire Station 71. 30,000 Square Foot Nested T-Bay Aircraft Hanger and Runway and Critical Alterations to a Historic Court House facility 07/2004 to 06/2006 General Manager Southeast Operations Company Name － City , State Lead the South East Division of Production Resource Group - the largest Entertainment Technology Provider in the World. PRG provides Lighting, Audio, Scenic and Labor for large scale special events including; Super Bowl, Grammy's, MTV's Music Video Awards and Large Concert Events - Madonna, Rolling Stones, Eagles, U2, and Cold Play. Reported to the President Construction of Several Scenic Venues performed - Disney Parade Enhancement, Cinderella's Castle Show, Nickelodeon Show Elements, Paramount Parks Christmas Show and many others. 03/1999 to 07/2004 Manager, Facilities Engineering Company Name － City , State Lead the Engineering Services Department comprised of 100 plus employees that consisted of artists, skilled craftsman, planners, schedulers and salaried leaders to maintain the facilities and aesthetics for Walt Disney World - Magic Kingdom. Functions include: Coached the proactive facility team in day to day maintenance, preventative maintenance, predictive maintenance, for the entire Magic Kingdom Complex, Ensured our system data was current and accurate, Managed Department Budget ($16M) Managed Magic Kingdoms A&E resources as well as helped outsource Design and Engineering needs, Recruited and Managed a network of Contractors and Sub-Contractors to achieve and accomplish the goals and objectives of Senior management, Rotational Park Duty Manager, trained to handle all operations of the park as well as handle specific guests issues and emergency situations, Notable projects: Space Mountain Ride System Upgrade, Fantasy Land Improvements, Big Thunder Mountain Rehab, Pirates of the Caribbean Rehab, Adventureland improvements - Alladin and Area Development, Philharmarnic, Small World Rehab, Cinderella's Castle Rehab, Stitches Great Escape, Crystal Palace Major Renovation, Confectionary Rehab, Emporium Expansion, Main Street Café Rehab, and Out Door Foods Facility, Ultimately all projects were managed to promote the Goal of making the improvements the best guest experience in the family entertainment industry. Education 2004 MBA : Masters Business Administration University of Florida － City , State Mechanical Engineering California Polytechnic State University － City , State Mechanical Engineering General Contractor License with additional certifications;  Certified Underground Utility License; Excavation Contractor, CUC Advanced MOT (Traffic Management for road work), Certified OSHA Safety Rep., Confined Space Certification (Lift Station work) Interests Spending time with Family; Water Skiing, Playing Soccer, Hobby Farming Skills Uniquely bringing a Mechanical Engineering background alongside a General Contractor License allows for a great relationship with Clients, Architects and Engineers. Due to higher education and experience, consulting naturally plays a valuable skill set. Some hands-on experience over the past 20 years includes; Energy Efficiency, Energy Management, HVAC, New Builds, Renovations, Building Add-Ons, all within the scope as a Senior Manager and Owner with Leadership experience of jobs ranging from $30,000 to $30 Million. ","
DIRECTOR OF FACILITIES AND CONSTRUCTION
Executive Profile
As a Mechanical Engineer, I find it tremendously rewarding to problem-solve and build a legacy for high-end residential construction and commercial endeavors. It's exciting to work with other business owners who have a great vision and want to build a structure around those dreams. This is my business plan! With honesty, creativity, good teams and hard work, we can help put a structure to your imagination. With over 15 years experience in all phases of facilities design, construction and maintenance; my work incorporates Engineering, a Univ. of Florida MBA, and a General Contractor's license. As a seasoned professional in attraction design, construction, operation and maintenance: including blue sky inception, concept implementation, Performa budgeting, and A&E design, my business plan has evolved to a fun place. Thinking from big picture to details matriculates to successful, effective communications with many styles of clients and employees; e.g., Board Members, business owners, senior executives, City and County Officials, religious leaders, peers, and direct reports. If you find you are in need of Construction Services, give us a call and we would love to help you build your legacy.
Skill Highlights

Academically Educated 

Residential Builds

Residential Renovations

Commercial Builds

Commercial Renovations 

Building Additions

Experienced Cost Estimator

Direct Communicator
Core Accomplishments

$10M Condominium Project on Cocoa Beach,

Building the Town Hall for the City of West Melbourne,

20,000 Leagues Under the Sea Aattraction Conversion,

Developed Successful 10-year Integrated Facility Plan at Walt Disney World,

Youngest City Executive in Texas, 

Tau Beta Pi; top 5% of Engineers,

Air Force Service,

Partners in Excellence (Disney's highest achievement award) 1999,

State of Texas Governor's Award Key to the City of Waco, TX,

School Board of Brevard County Construction Achievement Award, City of West Melbourne City Hall - Building Award - Built to LEED Certification,

American Society of Mechanical Engineers,

American Public Works Association

Professional Experience
02/2012 to 04/2014
Director of Facilities and Construction Company Name － City , State

Provided day to day leadership for the facilities team, Site Development and New Location Selection Coordinator, Negotiated with Developers and Property Mangers to secure 16 new locations

Directed the Architects and Engineers on creative and iconic new restaurant design, Lead the new store construction activities and openings

Implemented sustainability initiatives - Energy Management Programs- Saving the Company 23% of previous KWH usage and an average ROI payback in just 8 months, Implemented a selective preventative maintenance program for critical equipment

Orchestrated targeted renovation work to increase restaurant offerings - install ""iconic"" wow factors inside and outside to drive increases in guest counts and revenue. Implemented a strong work order system keyed to asset numbers for tracking life cycle management cost.
06/2006 to Current
Project Manager/Construction Engineer/Co-Owner Company Name － City , State

Provided Construction Engineering Consulting, Project Management Consulting, and General Contracting Services to Public and Private Sector Markets.

Services included: Design-Build; Church Gymnasium, High-End Residential, Sports Facilities, Multi-Tenant Construction Projects and Single Family Home Construction. Restaurant Additions/ Renovations, Fire Stations, Police Stations, City Halls, Public Works Facilities, School Expansions. Infrastructure projects; Portable Water plant component construction, waste water plant component construction, force mains, lift stations, retention ponds, and storm water collection and distribution systems. Notable projects include; Smokey Bones Restaurants, City of West Melbourne City Hall, City of Altamont Springs Public Annex, Construction for an energy efficient Multi - Chiller and Ice Plant Installed for large facilities, HVAC installations, City of Melbourne Fire Administration Building and Operation Fire Station 71.

30,000 Square Foot Nested T-Bay Aircraft Hanger and Runway and Critical Alterations to a Historic Court House facility
07/2004 to 06/2006
General Manager Southeast Operations Company Name － City , State

Lead the South East Division of Production Resource Group - the largest Entertainment Technology Provider in the World.

PRG provides Lighting, Audio, Scenic and Labor for large scale special events including; Super Bowl, Grammy's, MTV's Music Video Awards and Large Concert Events - Madonna, Rolling Stones, Eagles, U2, and Cold Play.

Reported to the President

Construction of Several Scenic Venues performed - Disney Parade Enhancement, Cinderella's Castle Show, Nickelodeon Show Elements, Paramount Parks Christmas Show and many others.
03/1999 to 07/2004
Manager, Facilities Engineering Company Name － City , State

Lead the Engineering Services Department comprised of 100 plus employees that consisted of artists, skilled craftsman, planners, schedulers and salaried leaders to maintain the facilities and aesthetics for Walt Disney World - Magic Kingdom.

Functions include: Coached the proactive facility team in day to day maintenance, preventative maintenance, predictive maintenance, for the entire Magic Kingdom Complex, Ensured our system data was current and accurate, Managed Department Budget ($16M)

Managed Magic Kingdoms A&E resources as well as helped outsource Design and Engineering needs, Recruited and Managed a network of Contractors and Sub-Contractors to achieve and accomplish the goals and objectives of Senior management, Rotational Park Duty Manager, trained to handle all operations of the park as well as handle specific guests issues and emergency situations, Notable projects: Space Mountain Ride System Upgrade, Fantasy Land Improvements, Big Thunder Mountain Rehab, Pirates of the Caribbean Rehab, Adventureland improvements - Alladin and Area Development, Philharmarnic, Small World Rehab, Cinderella's Castle Rehab, Stitches Great Escape, Crystal Palace Major Renovation, Confectionary Rehab, Emporium Expansion, Main Street Café Rehab, and Out Door Foods Facility, Ultimately all projects were managed to promote the Goal of making the improvements the best guest experience in the family entertainment industry.
Education
2004
MBA : Masters Business Administration University of Florida － City , State
Mechanical Engineering California Polytechnic State University － City , State Mechanical Engineering
General Contractor License with additional certifications;  Certified Underground Utility License; Excavation Contractor, CUC Advanced MOT (Traffic Management for road work), Certified OSHA Safety Rep., Confined Space Certification (Lift Station work)
Interests
Spending time with Family; Water Skiing, Playing Soccer, Hobby Farming
Skills
Uniquely bringing a Mechanical Engineering background alongside a General Contractor License allows for a great relationship with Clients, Architects and Engineers. Due to higher education and experience, consulting naturally plays a valuable skill set. Some hands-on experience over the past 20 years includes; Energy Efficiency, Energy Management, HVAC, New Builds, Renovations, Building Add-Ons, all within the scope as a Senior Manager and Owner with Leadership experience of jobs ranging from $30,000 to $30 Million.
",CONSTRUCTION +20423658," SALES REPRESENTATIVE; SALES MANAGEMENT Summary I am submitting this resume to you because I am interested in the job opening that you have on the business side of AT&T. My name is James Sauders and I have worked in retail sales in some form since I was 14 years old and the last six and a half of those years have been spent working for AT&T in retail. I'm a hard working, loyal and energetic manager and top-rated sales associate with more than 8 years of leading dynamic sales teams in fast-paced markets. I'm always early and if doing the job correctly means traveling to meet individual customers based on their time constraints, then working late is what I'll do. I don't quit until the job is done and I know customer service will be my number one priority along with hitting my goals. I know that I would be an excellent fit for this position and a reliable source of success for your team. Thank you for taking the time to review my information. Highlights I have had multiple sales representatives promoted directly from my sales team based on my ability to translate my sales knowledge into positive results for them I have been consistently at the top of any sales team I've ever been on While a manager for a technology company I helped us hit 14 straight months of us being in the top 10 stores in the nation out of over 600. Was given a customer service experience award as a sales rep for being over our customer satisfaction goals with AT&T I've been given multiple awards for my sales results through various companies Was selected as 1 out of only 10 total freshman allowed into student government my first year at the University of Louisville Selected to represent my high school as a member of West KY Teen Leadership Group Intelligent, self-starter, motivated, a ""think outside the box"" problem solver, extremely competent in sales & sales management, positive and self sufficient Was selected as number one business student out of 350 students in my graduating class in high school Was president of both the Student Bank and chapter of FBLA at my high school and a regional FBLA officer Selected Mr. Future Business Leader of America regionally in 2001 Given full academic scholarship to the University of Louisville I was selected for the first year of the Retail Manager Development Program with AT&T, and one of only a handful of managers chosen for it Was invited to attend Nation Young Leaders Conference as a senior in high school Was invited to first ever Global Young Leaders Conference in Australia Selected as 1 of 5 attendees out of over 350 to represent group for Mock United Nations Assembly Experience October 2009 to Current Company Name City , State Sales Representative; Sales Management As a sales representative I was responsible for hitting various sales targets and was ranked number one in my store for the entire, but only year I was a sales rep. Lead in wired sales, feature & accessory sales and customer service scores Won an award for being over goal for customer service scores for the year. Within three months of being hired I was asked to assist in training new sales reps. May 2007 to March 2008 Company Name City , State Airman/Cryptologic Linguist As an Airman I was selected out of 52 squad mates to run time scheduling/management/instruction over our entry control procedures Was selected as Dorm Leader for my flight Was picked to handle sensitive data transfers/processing information out of over 500 Airman Was trained in foreign linguistics in both Arabic and Russian before being honorably/medically discharged June 2004 to May 2007 Company Name City , State Technology Sales Rep/Technology Sales Lead/Technology Sales Manager As an employee of Circuit City I worked my way up from entry level sales rep to tech sales lead and then tech sales management Consistently leader in both hitting sales targets, hitting customer service based results and extended warranty sales Responsibilities included leading knowledge of our products, building value with customers to uncover their needs and sell to our products and services, signing them up for extended warranties as well as installation services, continuing to do these things as tech lead and then tech manager as well as driving my reps to hit those same goals Assisted in hitting over 14 months straight of being in top ten of company for customer service results Awarded sales associate of the month over 6 times in the same year, then selected as over sales leader/team player for the year Education 2005 University of Louisville City , State , United States Bachelor of Science : Double Major in Political Science/History Attended the University of Louisville on full academic scholarship Currently enrolled towards a degree in Organizational Leadership & Learning, with a specialty in leading/training Plan on moving to MBA/HR Degree after graduation Military Experience May 2007 to March 2008 Company Name City , State Airman; United States Air Force Used time in service to develop leadership & organizational skills Developed a habit of exceeding/leading in a position by always learning about the skills/responsibilities of the person above me and the person below me in order to keep continuity/consistency in results/duties should we lose a team member Led & trained other members/airmen in multiple areas Was tested and selected for proficiency in foreign languages ","
SALES REPRESENTATIVE; SALES MANAGEMENT
Summary

I am submitting this resume to you because I am interested in the job opening that you have on the business side of AT&T. My name is James Sauders and I have worked in retail sales in some form since I was 14 years old and the last six and a half of those years have been spent working for AT&T in retail. I'm a hard working, loyal and energetic manager and top-rated sales associate with more than 8 years of leading dynamic sales teams in fast-paced markets. I'm always early and if doing the job correctly means traveling to meet individual customers based on their time constraints, then working late is what I'll do. I don't quit until the job is done and I know customer service will be my number one priority along with hitting my goals. I know that I would be an excellent fit for this position and a reliable source of success for your team. Thank you for taking the time to review my information.


Highlights
  • I have had multiple sales representatives promoted directly from my sales team based on my ability to translate my sales knowledge into positive results for them
  • I have been consistently at the top of any sales team I've ever been on
  • While a manager for a technology company I helped us hit 14 straight months of us being in the top 10 stores in the nation out of over 600.
  • Was given a customer service experience award as a sales rep for being over our customer satisfaction goals with AT&T
  • I've been given multiple awards for my sales results through various companies
  • Was selected as 1 out of only 10 total freshman allowed into student government my first year at the University of Louisville
  • Selected to represent my high school as a member of West KY Teen Leadership Group
  • Intelligent, self-starter, motivated, a ""think outside the box"" problem solver, extremely competent in sales & sales management, positive and self sufficient
  • Was selected as number one business student out of 350 students in my graduating class in high school
  • Was president of both the Student Bank and chapter of FBLA at my high school and a regional FBLA officer
  • Selected Mr. Future Business Leader of America regionally in 2001
  • Given full academic scholarship to the University of Louisville
  • I was selected for the first year of the Retail Manager Development Program with AT&T, and one of only a handful of managers chosen for it
  • Was invited to attend Nation Young Leaders Conference as a senior in high school
  • Was invited to first ever Global Young Leaders Conference in Australia
  • Selected as 1 of 5 attendees out of over 350 to represent group for Mock United Nations Assembly
Experience
October 2009
to
Current
Company Name City , State Sales Representative; Sales Management

As a sales representative I was responsible for hitting various sales targets and was ranked number one in my store for the entire, but only year I was a sales rep.

Lead in wired sales, feature & accessory sales and customer service scores

Won an award for being over goal for customer service scores for the year.

Within three months of being hired I was asked to assist in training new sales reps.
May 2007
to
March 2008
Company Name City , State Airman/Cryptologic Linguist

As an Airman I was selected out of 52 squad mates to run time scheduling/management/instruction over our entry control procedures

Was selected as Dorm Leader for my flight

Was picked to handle sensitive data transfers/processing information out of over 500 Airman

Was trained in foreign linguistics in both Arabic and Russian before being honorably/medically discharged
June 2004
to
May 2007
Company Name City , State Technology Sales Rep/Technology Sales Lead/Technology Sales Manager

As an employee of Circuit City I worked my way up from entry level sales rep to tech sales lead and then tech sales management

Consistently leader in both hitting sales targets, hitting customer service based results and extended warranty sales

Responsibilities included leading knowledge of our products, building value with customers to uncover their needs and sell to our products and services, signing them up for extended warranties as well as installation services, continuing to do these things as tech lead and then tech manager as well as driving my reps to hit those same goals

Assisted in hitting over 14 months straight of being in top ten of company for customer service results

Awarded sales associate of the month over 6 times in the same year, then selected as over sales leader/team player for the year
Education
2005
University of Louisville City , State , United States Bachelor of Science : Double Major in Political Science/History

Attended the University of Louisville on full academic scholarship


Currently enrolled towards a degree in Organizational Leadership & Learning, with a specialty in leading/training


Plan on moving to MBA/HR Degree after graduation
Military Experience
May 2007
to
March 2008
Company Name City , State Airman; United States Air Force

Used time in service to develop leadership & organizational skills

Developed a habit of exceeding/leading in a position by always learning about the skills/responsibilities of the person above me and the person below me in order to keep continuity/consistency in results/duties should we lose a team member

Led & trained other members/airmen in multiple areas

Was tested and selected for proficiency in foreign languages
",SALES +39970711," HR & SAFETY MANAGER Summary Human Resources Manager Certified Professional in Human Resources (PHR) Extensive background in human resources management, including experience in workforce planning and employment, human resource development, compensation and benefits, risk management, employee and labor relations, HR technology, global and international HR, talent management. Demonstrated success in negotiating win-win situations, strategic business management, talent management, and change management. HR Skills HR Strategic Planning Training & Development Performance Management Organizational Development Mediation & Advocacy Staff Recruitment & Retention Employee Relations Alternative Dispute Resolution (ADR) Benefits Administration Project Management Orientation & On-Boarding HR Policies & Procedures Employment Law FMLA/ADA/EEO/WC HRIS Technologies Experience HR & Safety Manager January 2013 to January 2014 Company Name － City , State Rapidly growing transportation, distribution, and warehousing company Serving the HR and safety needs of the organizations' various operations, while leading the change management and cultural transformation efforts to support continued growth and expansion. Key Results: Consolidated two small group medical plans with different plan years into a large group plan to maintain the same quality of health plan while saving the organization 75% on the year-over-year premium increase. Improved the benefit offerings by adding never before offered dental insurance, voluntary term-life insurance, a vision discount program, employee assistance program (EAP); while expanding the available short-term disability and accident insurance to all of the organizations' associates. Streamlined the unemployment and Ohio Bureau of Worker's Compensation (BWC) systems to create consistency and reduce costs. Site Supervisor (HR Generalist) January 2011 to January 2013 Company Name － City , State Providing HR support for the operations management team of the company's second largest revenue producing account, while also assisting the organization's staffing firm, and championing special projects for the HR department. Key Results:. Collaborated with the operations management team to recruit, train, and develop a high-performance work team to improve productivity by 70% and reduce turnover by 50% year-to-year, which helped to earn the account the recognition as ""Most Improved Account"". Led the development of a new performance evaluation form and process to improve the processing, tracking, and administration of annual performance reviews and performance management. Senior Bill Pay Support Associate January 2008 to January 2011 Company Name － State Commissioned Officer (NCO) January 1997 to January 2006 Company Name Served in various positions and locations throughout military career. Developed human resources responsibilities, including mentoring and counseling personnel, conducting medical and basic skills training and education, managing staff scheduling, and coordinating and documenting treatment. Within scope of this responsibility, also directed the personnel operations of 1,000-person medical company, including file documentation, plan monitoring, and processing and training and development documentation. Progressively assumed increasing levels of responsibilities, positions, and earned promotions ahead of peers. Key Results: Utilized Microsoft Access to automate previously manual documentation processing system for 1,000-person company, resulting in elimination of lost documents, communication breakdown and improved tracking of personnel activity. Served as unit Joint Commission and Accreditation of Healthcare Organization inspector and committee representative for an organization earning difficult-to-achieve 100% score on accreditation and maintaining it under 2-year tenure. Adapted formal standard operating procedures (SOP) through use of job and task analysis techniques; implemented resulting changes to enable flexibility within diverse environment, resulting in a 30-40% improvement rate and increased operational productivity. Received multiple medals of recognition from U.S. Army including: 3 Commendation Medals, 2 Army Achievement Medals, 1 Good Conduct Medal and various other decorations. Awarded Noncommissioned Officer of the Quarter, 109th Medical Battalion, Third Quarter 2003. Education Master of Science (MS) : Human Resource Management , 2016 Keller Graduate school of Management, Devry University － City , State Human Resource Management Bachelor of Science (BS) : Human Resource Management Franklin University － City , State Human Resource Management Worked concurrently during college as a Medical Assistant/Phlebotomist and Bill Pay Support Associate. +Of Note ","
HR & SAFETY MANAGER
Summary
Human Resources Manager Certified Professional in Human Resources (PHR) Extensive background in human resources management, including experience in workforce planning and employment, human resource development, compensation and benefits, risk management, employee and labor relations, HR technology, global and international HR, talent management. Demonstrated success in negotiating win-win situations, strategic business management, talent management, and change management. HR Skills HR Strategic Planning Training & Development Performance Management Organizational Development Mediation & Advocacy Staff Recruitment & Retention Employee Relations Alternative Dispute Resolution (ADR) Benefits Administration Project Management Orientation & On-Boarding HR Policies & Procedures Employment Law FMLA/ADA/EEO/WC HRIS Technologies
Experience
HR & Safety Manager
January 2013 to January 2014 Company Name － City , State
  • Rapidly growing transportation, distribution, and warehousing company Serving the HR and safety needs of the organizations' various operations, while leading the change management and cultural transformation efforts to support continued growth and expansion.
  • Key Results: Consolidated two small group medical plans with different plan years into a large group plan to maintain the same quality of health plan while saving the organization 75% on the year-over-year premium increase.
  • Improved the benefit offerings by adding never before offered dental insurance, voluntary term-life insurance, a vision discount program, employee assistance program (EAP); while expanding the available short-term disability and accident insurance to all of the organizations' associates.
  • Streamlined the unemployment and Ohio Bureau of Worker's Compensation (BWC) systems to create consistency and reduce costs.
Site Supervisor (HR Generalist)
January 2011 to January 2013 Company Name － City , State
  • Providing HR support for the operations management team of the company's second largest revenue producing account, while also assisting the organization's staffing firm, and championing special projects for the HR department.
  • Key Results:.
  • Collaborated with the operations management team to recruit, train, and develop a high-performance work team to improve productivity by 70% and reduce turnover by 50% year-to-year, which helped to earn the account the recognition as ""Most Improved Account"".
  • Led the development of a new performance evaluation form and process to improve the processing, tracking, and administration of annual performance reviews and performance management.
Senior Bill Pay Support Associate
January 2008 to January 2011 Company Name － State
Commissioned Officer (NCO)
January 1997 to January 2006 Company Name
  • Served in various positions and locations throughout military career.
  • Developed human resources responsibilities, including mentoring and counseling personnel, conducting medical and basic skills training and education, managing staff scheduling, and coordinating and documenting treatment.
  • Within scope of this responsibility, also directed the personnel operations of 1,000-person medical company, including file documentation, plan monitoring, and processing and training and development documentation.
  • Progressively assumed increasing levels of responsibilities, positions, and earned promotions ahead of peers.
  • Key Results: Utilized Microsoft Access to automate previously manual documentation processing system for 1,000-person company, resulting in elimination of lost documents, communication breakdown and improved tracking of personnel activity.
  • Served as unit Joint Commission and Accreditation of Healthcare Organization inspector and committee representative for an organization earning difficult-to-achieve 100% score on accreditation and maintaining it under 2-year tenure.
  • Adapted formal standard operating procedures (SOP) through use of job and task analysis techniques; implemented resulting changes to enable flexibility within diverse environment, resulting in a 30-40% improvement rate and increased operational productivity.
  • Received multiple medals of recognition from U.S.
  • Army including: 3 Commendation Medals, 2 Army Achievement Medals, 1 Good Conduct Medal and various other decorations.
  • Awarded Noncommissioned Officer of the Quarter, 109th Medical Battalion, Third Quarter 2003.
Education
Master of Science (MS) : Human Resource Management , 2016 Keller Graduate school of Management, Devry University － City , State Human Resource Management
Bachelor of Science (BS) : Human Resource Management Franklin University － City , State Human Resource Management Worked concurrently during college as a Medical Assistant/Phlebotomist and Bill Pay Support Associate. +Of Note
",HR +14879257," BILINGUAL LANGUAGE ARTS SIXTH GRADE TEACHER Summary Dedicated and enthusiastic professional with over four years' experience in education. Proven +expertise in establishing rapport and building trust among students, parents, administrators and +community members. Possess strong communication skills and ability to partner across departments +within and outside of an organization to meet the needs of students. Motivating students School improvement committee Interactive teaching/learning Interdisciplinary teaching Innovative lesson planning Effectively work with parents Professional Experience 08/2014 to Current Bilingual Language Arts Sixth Grade Teacher Company Name － City , State Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials and build community within the classroom Participate in the development of intervention plans for students within the classroom setting, during MVP time (tutoring hour) as well as after school tutoring Oversee Read 180 program participants and monitor their progress as part of their intervention strategy Implementation of newer educational technology programs in order to teach students new techniques to use within their presentations to showcase their knowledge some examples include: Prezi, Storyboard That, Edmodo, Thinglink, and others Participate in district Community Ambassador program and campus improvement committee. 01/2014 to 05/2014 Bilingual Substitute Teacher Company Name － City , State Worked in elementary schools and substitute several classroom programs inclusive of: Early Childhood-6 mainstream, Spanish Immersion, Bilingual (Spanish) Early Childhood-6, and Special Education. Provided key support for teachers on leave. 07/2013 to 01/2014 Bilingual 4th Grade Teacher Company Name － City , State Developed and implemented plans inclusive of: following Independent Education Plans (Special Education), Gifted and Talented curriculum, and mainstream English/Spanish language arts, writing and history Analyze data to plan and implement appropriate instruction to reflect accommodations for individual students Cooperate with other members of the staff in planning and implementing instructional goals and objectives Establish and maintain open lines of communication with students and their parents Participate in a wide range of district and campus professional development to include: Gifted and Talented coursework, wide range of education technology applications, as well as Love and Logic training. 04/2011 to 07/2012 Student Development Assistant Company Name － City , State Coordinated community tours for prospective students, families and community visitors Created data intensive reports based on TAKS/STAAR test results for local feeder schools for supervisor to present to upper administration Collaborated with the FWISD Vital Link program to create a summer college exploration/ internship program for local middle school students. 06/2010 to 07/2010 Academic Advisor/ Spanish Instructor Company Name － City , State Assisted students one-on-one with college preparation assignments such as: career exploration, school selection, resume writing, and letters of recommendation Taught students hybrid course: Introduction to Spanish and Hispanic/Latin American Studies. 07/2009 to 07/2010 Program Coordinator Company Name － City , State Oversaw the development of a start-up organization Managed a $200,000 federal Gear up grant Utilized research based best practices to create community workshops for parents and students as well as developed staff and advisor manuals Developed community partnerships and presented NACRC to organizations Received promotion from AmeriCorps VISTA position. 01/2009 to 05/2009 Math Teacher Company Name － City , State Taught beginner English grammar and literature, World History and TOEFL Prep to international students Tutored Algebra and was promoted to remedial math teacher position Advised international students and tutored Spanish. Education and Training May 2011 Tarrant County College Employee of the Month Educational Support Services Department February 2010 AmeriCorps VISTA: Most Inspirational Employee December 2009 Northern Arizona University 2009 Bachelor of Arts : International Studies Elon University － City , State International Studies Presidential Scholar; Resident Assistant- RA of the Month February 2007 and October 2006; Global Experience Program: Costa Rica 2008 with internship, Winter Term: Paris 2007, London 2006; Elon Volunteers: Boys and Girls Club Alamance County Community College Affiliations Association of Texas Professional Educators (ATPE) +LANGUAGES English and Spanish Skills arts, English, instruction, Latin, letters, Logic, materials, math, presentations, progress, promotion, Read, research, Spanish, Spanish language, strategy, supervisor, teacher, tutoring, VISTA, workshops ","
BILINGUAL LANGUAGE ARTS SIXTH GRADE TEACHER
Summary
Dedicated and enthusiastic professional with over four years' experience in education. Proven +expertise in establishing rapport and building trust among students, parents, administrators and +community members. Possess strong communication skills and ability to partner across departments +within and outside of an organization to meet the needs of students. Motivating students School improvement committee Interactive teaching/learning Interdisciplinary teaching Innovative lesson planning Effectively work with parents
Professional Experience
08/2014 to Current
Bilingual Language Arts Sixth Grade Teacher Company Name － City , State
  • Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials and build community within the classroom Participate in the development of intervention plans for students within the classroom setting, during MVP time (tutoring hour) as well as after school tutoring Oversee Read 180 program participants and monitor their progress as part of their intervention strategy Implementation of newer educational technology programs in order to teach students new techniques to use within their presentations to showcase their knowledge some examples include: Prezi, Storyboard That, Edmodo, Thinglink, and others Participate in district Community Ambassador program and campus improvement committee.
01/2014 to 05/2014
Bilingual Substitute Teacher Company Name － City , State
  • Worked in elementary schools and substitute several classroom programs inclusive of: Early Childhood-6 mainstream, Spanish Immersion, Bilingual (Spanish) Early Childhood-6, and Special Education.
  • Provided key support for teachers on leave.
07/2013 to 01/2014
Bilingual 4th Grade Teacher Company Name － City , State
  • Developed and implemented plans inclusive of: following Independent Education Plans (Special Education), Gifted and Talented curriculum, and mainstream English/Spanish language arts, writing and history Analyze data to plan and implement appropriate instruction to reflect accommodations for individual students Cooperate with other members of the staff in planning and implementing instructional goals and objectives Establish and maintain open lines of communication with students and their parents Participate in a wide range of district and campus professional development to include: Gifted and Talented coursework, wide range of education technology applications, as well as Love and Logic training.
04/2011 to 07/2012
Student Development Assistant Company Name － City , State
  • Coordinated community tours for prospective students, families and community visitors Created data intensive reports based on TAKS/STAAR test results for local feeder schools for supervisor to present to upper administration Collaborated with the FWISD Vital Link program to create a summer college exploration/ internship program for local middle school students.
06/2010 to 07/2010
Academic Advisor/ Spanish Instructor Company Name － City , State
  • Assisted students one-on-one with college preparation assignments such as: career exploration, school selection, resume writing, and letters of recommendation Taught students hybrid course: Introduction to Spanish and Hispanic/Latin American Studies.
07/2009 to 07/2010
Program Coordinator Company Name － City , State
  • Oversaw the development of a start-up organization Managed a $200,000 federal Gear up grant Utilized research based best practices to create community workshops for parents and students as well as developed staff and advisor manuals Developed community partnerships and presented NACRC to organizations Received promotion from AmeriCorps VISTA position.
01/2009 to 05/2009
Math Teacher Company Name － City , State
  • Taught beginner English grammar and literature, World History and TOEFL Prep to international students Tutored Algebra and was promoted to remedial math teacher position Advised international students and tutored Spanish.
Education and Training
May 2011
Tarrant County College
Employee of the Month Educational Support Services Department February 2010 AmeriCorps VISTA: Most Inspirational Employee December 2009 Northern Arizona University
2009
Bachelor of Arts : International Studies Elon University － City , State International Studies
Presidential Scholar; Resident Assistant- RA of the Month February 2007 and October 2006; Global Experience Program: Costa Rica 2008 with internship, Winter Term: Paris 2007, London 2006; Elon Volunteers: Boys and Girls Club Alamance County Community College
Affiliations
Association of Texas Professional Educators (ATPE) +LANGUAGES English and Spanish
Skills
arts, English, instruction, Latin, letters, Logic, materials, math, presentations, progress, promotion, Read, research, Spanish, Spanish language, strategy, supervisor, teacher, tutoring, VISTA, workshops
",ARTS +26098594," OWNER/ATTORNEY AND MEDIATOR Executive Profile As an attorney for over 25 years, I have helped individuals and businesses all over Northern Ohio BUILD FUTURES, primarily in the areas of contracts, divorce mediation, elder care, employment, estates, family law, probate, property law, trusts, & wills. Skill Highlights Leadership/communication skills Human resources Negotiations expert Skilled divorce mediator Estate planning & taxes Legal research & writing expert Core Accomplishments * Awarded $100,000 from Gund and Cleveland Foundations to initiate Cuyahoga County Juvenile Court's Custody Mediation Program serving diverse, never married parents. Professional Experience Owner/Attorney and Mediator January 2001 to Current Company Name - City , State Gather evidence to formulate defense or initiate legal actions, interview clients & witnesses to ascertain the facts of a case. Analyze evidence and apply relevant laws, regulations, & precedents in order to reach conclusions. Arrange and conduct depositions & other discovery to obtain information & evidence relevant to claims. Determine existence & amount of liability, according to evidence, laws, administrative & judicial precedents. Evaluate information from documents such as claim applications, birth or death certificates, and physician or employer records. Interview claimants, agents, or witnesses to obtain information about disputed issues. Research laws, regulations, policies, or precedent decisions to prepare for hearings. Recommend acceptance or rejection of compromise settlement offers. Gather and analyze research data, such as statutes, decisions, legal articles, codes, & documents. Prepare legal briefs & opinions, and file appeals in state and federal courts of appeal. Investigate facts & law of cases and search pertinent sources, such as public records, to determine causes of action, and prepare cases. Analyze the probable outcomes of cases, using knowledge of legal precedents. Prepare documents and conduct transactions: Appraise and inventory real and personal property for estate planning and probate. Draft legal documents: such as wills, deeds, mortgages, lease, purchase & settlement agreements. Probate wills, represent and advise executors & administrators of estates. Negotiate settlements of civil disputes. Advise clients concerning business transactions, claims liability, and various legal rights & obligations. FOUNDING & INITIAL DIRECTOR March 1995 to June 1996 Company Name - City , State Researched and submitted grant proposals to the Cleveland and Gund Foundations. Developed forms and procedures to facilitate mediation process. Recruited and selected initial applicants, conducted trainings, and evaluated results among mediators. Conducted initial meetings with disputants to outline the mediation process, settled procedural matters such as fees, and determined details such as witness numbers or time requirements. Conferred with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests. Used mediation techniques to facilitate communication between disputants, furthered parties' understanding of different perspectives, and guided parties toward mutual agreement. Prepared Mediation Agreements for disputants to sign. ASSISTANT DIRECTOR OF LAW March 1986 to August 1988 Company Name - City , State ADVISED APPOINTING AUTHORITIES IN DEPARTMENTS OF PARKS, RECREATION & PROPERTIES; PUBLIC SERVICES & UTILITIES. RECEIVED PROCLAMATION DECLARING JUNE 10, 1988, WENDY WILLS DAY, FOR LEGAL SERVICES RENDERED TO THE CITY OF CLEVELAND IN LITIGATION. Gathered and analyzed research data, such as statutes, decisions, legal articles, codes, & documents. Prepared legal briefs and opinions, and filed appeals in state & federal courts of appeal. Arranged & conducted depositions, requests for production of documents, & other discovery to obtain evidence relevant to claims & litigation. 6-76 TO 7-80 MANAGER, CLEVELAND, OH Promoted as Manager, Assistant Manager and Trainee at four (4) progressively larger ladies apparel department stores in Northeast Ohio. Recruited, interviewed, selected, trained, supervised, corrected, & sometimes fired ladies department employees. Responsible for receiving, human resources, merchandising, office procedures, operations, & sales in ladies apparel departments. Manager, Assistant, Manager-in-Training August 1976 to August 1980 Company Name - City , State Education J.D : Law, cum laud, rank 11th , 1983 Cleveland-Marshall College of Law, Cleve. State Univ - City , State GPA: cum laud, rank 11th% Cleve. diploma with Honors : College Prep , 1971 Normandy High School, rank 3rd - City , State cum laud in English Cleveland State Univ., Cleve., OH. *Over 100 hours mediation training, American Mediation Association *Annual requirement of 12 hours Continuing Legal Education since 1984. Publications ""Mediation: An Idea Whose Time has Come."" Kirtland Business Rev., Lakeland Community College, Kirtland, OH. ""The Ethical Utilization of Paralegals in Ohio,"" Cleveland State Univ., 45 Cleve. State Law Rev. 711, 1997. Skills administrative, Assistant Manager, clarify, drafting legal documents, English, forms, grant proposals, human resources, inventory, law, Research & write briefs, opinions, & laws, LITIGATION, management, Mediation, conduct meetings, merchandising, office, operations, policies, real estate, receiving, sales, settlements, UTILITIES, articles ","
OWNER/ATTORNEY AND MEDIATOR
Executive Profile

As an attorney for over 25 years, I have helped individuals and businesses all over Northern Ohio BUILD FUTURES, primarily in the areas of contracts, divorce mediation, elder care, employment, estates, family law, probate, property law, trusts, & wills.

Skill Highlights
  • Leadership/communication skills
  • Human resources
  • Negotiations expert
  • Skilled divorce mediator
  • Estate planning & taxes
  • Legal research & writing expert
Core Accomplishments

* Awarded $100,000 from Gund and Cleveland Foundations to initiate Cuyahoga County Juvenile Court's Custody Mediation Program serving diverse, never married parents.

Professional Experience
Owner/Attorney and Mediator
January 2001 to Current Company Name - City , State
  • Gather evidence to formulate defense or initiate legal actions, interview clients & witnesses to ascertain the facts of a case.
  • Analyze evidence and apply relevant laws, regulations, & precedents in order to reach conclusions.
  • Arrange and conduct depositions & other discovery to obtain information & evidence relevant to claims.
  • Determine existence & amount of liability, according to evidence, laws, administrative & judicial precedents.
  • Evaluate information from documents such as claim applications, birth or death certificates, and physician or employer records.
  • Interview claimants, agents, or witnesses to obtain information about disputed issues.
  • Research laws, regulations, policies, or precedent decisions to prepare for hearings.
  • Recommend acceptance or rejection of compromise settlement offers.
  • Gather and analyze research data, such as statutes, decisions, legal articles, codes, & documents.
  • Prepare legal briefs & opinions, and file appeals in state and federal courts of appeal.
  • Investigate facts & law of cases and search pertinent sources, such as public records, to determine causes of action, and prepare cases.
  • Analyze the probable outcomes of cases, using knowledge of legal precedents.
  • Prepare documents and conduct transactions: Appraise and inventory real and personal property for estate planning and probate.
  • Draft legal documents: such as wills, deeds, mortgages, lease, purchase & settlement agreements.
  • Probate wills, represent and advise executors & administrators of estates.
  • Negotiate settlements of civil disputes.
  • Advise clients concerning business transactions, claims liability, and various legal rights & obligations.
FOUNDING & INITIAL DIRECTOR
March 1995 to June 1996 Company Name - City , State
  • Researched and submitted grant proposals to the Cleveland and Gund Foundations.
  • Developed forms and procedures to facilitate mediation process.
  • Recruited and selected initial applicants, conducted trainings, and evaluated results among mediators.
  • Conducted initial meetings with disputants to outline the mediation process, settled procedural matters such as fees, and determined details such as witness numbers or time requirements.
  • Conferred with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.
  • Used mediation techniques to facilitate communication between disputants, furthered parties' understanding of different perspectives, and guided parties toward mutual agreement.
  • Prepared Mediation Agreements for disputants to sign.
ASSISTANT DIRECTOR OF LAW
March 1986 to August 1988 Company Name - City , State
  • ADVISED APPOINTING AUTHORITIES IN DEPARTMENTS OF PARKS, RECREATION & PROPERTIES; PUBLIC SERVICES & UTILITIES.
  • RECEIVED PROCLAMATION DECLARING JUNE 10, 1988, WENDY WILLS DAY, FOR LEGAL SERVICES RENDERED TO THE CITY OF CLEVELAND IN LITIGATION.
  • Gathered and analyzed research data, such as statutes, decisions, legal articles, codes, & documents.
  • Prepared legal briefs and opinions, and filed appeals in state & federal courts of appeal.
  • Arranged & conducted depositions, requests for production of documents, & other discovery to obtain evidence relevant to claims & litigation.

  • 6-76 TO 7-80 MANAGER, CLEVELAND, OH
  • Promoted as Manager, Assistant Manager and Trainee at four (4) progressively larger ladies apparel department stores in Northeast Ohio.
  • Recruited, interviewed, selected, trained, supervised, corrected, & sometimes fired ladies department employees.
  • Responsible for receiving, human resources, merchandising, office procedures, operations, & sales in ladies apparel departments.
Manager, Assistant, Manager-in-Training
August 1976 to August 1980 Company Name - City , State
Education
J.D : Law, cum laud, rank 11th , 1983 Cleveland-Marshall College of Law, Cleve. State Univ - City , State GPA: cum laud, rank 11th% Cleve.
diploma with Honors : College Prep , 1971 Normandy High School, rank 3rd - City , State

cum laud in English Cleveland State Univ., Cleve., OH.


*Over 100 hours mediation training, American Mediation Association

*Annual requirement of 12 hours Continuing Legal Education since 1984.
Publications

""Mediation: An Idea Whose Time has Come."" Kirtland Business Rev., Lakeland Community College, Kirtland, OH.


""The Ethical Utilization of Paralegals in Ohio,"" Cleveland State Univ., 45 Cleve. State Law Rev. 711, 1997.

Skills

administrative, Assistant Manager, clarify, drafting legal documents, English, forms, grant proposals, human resources, inventory, law, Research & write briefs, opinions, & laws, LITIGATION, management, Mediation, conduct meetings, merchandising, office, operations, policies, real estate, receiving, sales, settlements, UTILITIES, articles

",APPAREL +20824105," INFORMATION TECHNOLOGY AND AWS ADMIN INTERN Experience Information Technology and AWS Admin Intern , 04/2019 Company Name – City , State Researched and implemented a secure cloud infrastructure for migrating the financial data into AWS with seamless integration + for company's financial department. Achieved an overall increment of 30% in efficiency by migrating the company's infrastructure to AWS cloud. Reduced the company's infrastructure cost by 10 times. Implemented secure off-site backups through scheduled weekly SSH dumps to remote server. Configured and troubleshot switches, routers and firewalls using TCP/IP protocols. Network Engineer Intern , 10/2015 Company Name Built LAN and WAN for small-scale business enterprises using HTTP, DHCP, DNS, OSPF, VLAN. AWS Certified Solutions Architect- Associate , 10/2018 Company Name – City , State ID-J007G7C1MFE41RSQ) Aug 2019 +Cisco Certified Network Associate - CCNA 200-125 (ID-CSCO13264710. 04/2019 Company Name Set up a VPC network on Amazon and created public and private subnets, security groups, elastic IP and NAT gateway. Created an EC2 instance with Windows AMI to host an application on virtual machine +WAN network deployment for a multinational organization using Cisco Packet Tracer Fall 2018. Configured routers, switches and implemented IP addressing, subnetting for a multi-location enterprise network using DHCP, + OSPF, HSRP, RSTP for routing and redundancy. Solved security threats by providing network security using ACL and port security +Linux Based Integrated Ad-Hoc Network for IT infrastructure (Linux, Ubuntu) Fall 2018. Designed and implemented a prototype illustrating a client-server model for hosting WebServer (Apache2), master and slave. Work History Information Technology and AWS Admin Intern , 04/2019 Company Name – City , State Researched and implemented a secure cloud infrastructure for migrating the financial data into AWS with seamless integration + for company's financial department. Achieved an overall increment of 30% in efficiency by migrating the company's infrastructure to AWS cloud. Reduced the company's infrastructure cost by 10 times. Implemented secure off-site backups through scheduled weekly SSH dumps to remote server. Configured and troubleshot switches, routers and firewalls using TCP/IP protocols. Network Engineer Intern , 10/2015 Company Name Built LAN and WAN for small-scale business enterprises using HTTP, DHCP, DNS, OSPF, VLAN. AWS Certified Solutions Architect- Associate , 10/2018 Company Name – City , State ID-J007G7C1MFE41RSQ) Aug 2019 +Cisco Certified Network Associate - CCNA 200-125 (ID-CSCO13264710. 04/2019 Company Name Set up a VPC network on Amazon and created public and private subnets, security groups, elastic IP and NAT gateway. Created an EC2 instance with Windows AMI to host an application on virtual machine +WAN network deployment for a multinational organization using Cisco Packet Tracer Fall 2018. Configured routers, switches and implemented IP addressing, subnetting for a multi-location enterprise network using DHCP, + OSPF, HSRP, RSTP for routing and redundancy. Solved security threats by providing network security using ACL and port security +Linux Based Integrated Ad-Hoc Network for IT infrastructure (Linux, Ubuntu) Fall 2018. Designed and implemented a prototype illustrating a client-server model for hosting WebServer (Apache2), master and slave. Accomplishments DNS(Bind9) server, DHCP Server and Backup server. Integrated the network to release dynamic IPv4 and IPv6 addresses to provide firewall protection, NFS, IPsec VPN + Multi-client server chat application Spring 2018. Developed a real time multi-client server chat application in Python for a chat group by implementing socket programming. Secured the application by providing features like AES encryption, SHA 256, MD5 and symmetric key method + Client server Socket Programming using TCP in Python Fall 2017. Developed a Python script for the client on Linux for performing a set of mathematical expressions sent by the server. Evaluated the result by receiving a flag sent by the server to the client on successful execution of the mathematical + expressions, indicating a secure and successful TCP socket client-server connection establishment + SDN based Load Balancer Fall 2017. Designed a software-defined network to provide server load distribution for a pool of HTTP servers by analyzing the incoming + packets and routing accordingly. Optimized congestion by performing load balancing in round robin technique for the POX controller by using Openflow Switch + Client -server application for public-key cryptography in Python Fall 2017. Developed a secured TCP connection for encryption and decryption of text file and matched the output at the receiver. Created public key cryptography to generate a set of public and private key (.pem file) by using RSA cryptosystem. Education Master of Science : Telecommunication and Networks , 12/2019 Northeastern University, Solapur University - City , State Bachelor of Engineering : Electronics and Telecommunications , 06/2016 Summary Actively seeking full time opportunities from December 2019 Highlights IP networking protocols :TCP/IP,UDP,HTTP/S,DHCP,DNS,STP,HSRP,ISIS,RIP,OSPF,MPLS,FTP,SMTP,IPSec,VLAN,VPN Network Tools :Wireshark,VMware,Cisco Packet Tracer,VirtualBox, Oracle,Windows Server,AWS,Active Directory Operating Systems :Windows,Linux,CentOs,Ubuntu,RHEL Programming languages: Python,Bash Scripting Coursework : Data Networking,Linux for Network Engineers,Internet Protocols & Architecture,Network Security, Computer Communication Networks,Multimedia Communication Active Directory, Routers Ad, Routing Apache2, SSH Bash, Scripting CCNA, SMTP Cisco Certified Network Associate, Switches Cisco, TCP/IP Client-server, VPN DHCP, WAN DNS, Windows Server Financial Firewalls FTP Gateway HTTP Internet Protocols IP ISIS LAN Linux Windows Multimedia Enterprise Network Security Network Networking Networks Operating Systems Oracle OSPF Programming Protocols Python RIP Skills IP networking protocols :TCP/IP,UDP,HTTP/S,DHCP,DNS,STP,HSRP,ISIS,RIP,OSPF,MPLS,FTP,SMTP,IPSec,VLAN,VPN Network Tools :Wireshark,VMware,Cisco Packet Tracer,VirtualBox, Oracle,Windows Server,AWS,Active Directory Operating Systems :Windows,Linux,CentOs,Ubuntu,RHEL Programming languages: Python,Bash Scripting Coursework : Data Networking,Linux for Network Engineers,Internet Protocols & Architecture,Network Security, CComputer Communication Networks,Multimedia Communication, Active Directory, Ad, Apache2, Bash, CCNA, Cisco Certified Network Associate, Cisco, client-server, DHCP, DNS, financial, firewalls, FTP, gateway, HTTP, Internet Protocols, IP, ISIS, LAN, Linux, Windows, Multimedia, enterprise, Network Security, Network, Networking, Networks, Operating Systems, Oracle, OSPF, Programming, protocols, Python, RIP, routers, routing, SSH, Scripting, SMTP, switches, TCP/IP, VPN, WAN, Windows Server ","
INFORMATION TECHNOLOGY AND AWS ADMIN INTERN
Experience
Information Technology and AWS Admin Intern , 04/2019
Company Name – City , State
  • Researched and implemented a secure cloud infrastructure for migrating the financial data into AWS with seamless integration + for company's financial department.
  • Achieved an overall increment of 30% in efficiency by migrating the company's infrastructure to AWS cloud.
  • Reduced the company's infrastructure cost by 10 times.
  • Implemented secure off-site backups through scheduled weekly SSH dumps to remote server.
  • Configured and troubleshot switches, routers and firewalls using TCP/IP protocols.
Network Engineer Intern , 10/2015
Company Name
  • Built LAN and WAN for small-scale business enterprises using HTTP, DHCP, DNS, OSPF, VLAN.
AWS Certified Solutions Architect- Associate , 10/2018
Company Name – City , State
  • ID-J007G7C1MFE41RSQ) Aug 2019 +Cisco Certified Network Associate - CCNA 200-125 (ID-CSCO13264710.
04/2019
Company Name
  • Set up a VPC network on Amazon and created public and private subnets, security groups, elastic IP and NAT gateway.
  • Created an EC2 instance with Windows AMI to host an application on virtual machine +WAN network deployment for a multinational organization using Cisco Packet Tracer Fall 2018.
  • Configured routers, switches and implemented IP addressing, subnetting for a multi-location enterprise network using DHCP, + OSPF, HSRP, RSTP for routing and redundancy.
  • Solved security threats by providing network security using ACL and port security +Linux Based Integrated Ad-Hoc Network for IT infrastructure (Linux, Ubuntu) Fall 2018.
  • Designed and implemented a prototype illustrating a client-server model for hosting WebServer (Apache2), master and slave.
Work History
Information Technology and AWS Admin Intern , 04/2019
Company Name – City , State
  • Researched and implemented a secure cloud infrastructure for migrating the financial data into AWS with seamless integration + for company's financial department.
  • Achieved an overall increment of 30% in efficiency by migrating the company's infrastructure to AWS cloud.
  • Reduced the company's infrastructure cost by 10 times.
  • Implemented secure off-site backups through scheduled weekly SSH dumps to remote server.
  • Configured and troubleshot switches, routers and firewalls using TCP/IP protocols.
Network Engineer Intern , 10/2015
Company Name
  • Built LAN and WAN for small-scale business enterprises using HTTP, DHCP, DNS, OSPF, VLAN.
AWS Certified Solutions Architect- Associate , 10/2018
Company Name – City , State
  • ID-J007G7C1MFE41RSQ) Aug 2019 +Cisco Certified Network Associate - CCNA 200-125 (ID-CSCO13264710.
04/2019
Company Name
  • Set up a VPC network on Amazon and created public and private subnets, security groups, elastic IP and NAT gateway.
  • Created an EC2 instance with Windows AMI to host an application on virtual machine +WAN network deployment for a multinational organization using Cisco Packet Tracer Fall 2018.
  • Configured routers, switches and implemented IP addressing, subnetting for a multi-location enterprise network using DHCP, + OSPF, HSRP, RSTP for routing and redundancy.
  • Solved security threats by providing network security using ACL and port security +Linux Based Integrated Ad-Hoc Network for IT infrastructure (Linux, Ubuntu) Fall 2018.
  • Designed and implemented a prototype illustrating a client-server model for hosting WebServer (Apache2), master and slave.
Accomplishments
  • DNS(Bind9) server, DHCP Server and Backup server.
  • Integrated the network to release dynamic IPv4 and IPv6 addresses to provide firewall protection, NFS, IPsec VPN + Multi-client server chat application Spring 2018.
  • Developed a real time multi-client server chat application in Python for a chat group by implementing socket programming.
  • Secured the application by providing features like AES encryption, SHA 256, MD5 and symmetric key method + Client server Socket Programming using TCP in Python Fall 2017.
  • Developed a Python script for the client on Linux for performing a set of mathematical expressions sent by the server.
  • Evaluated the result by receiving a flag sent by the server to the client on successful execution of the mathematical + expressions, indicating a secure and successful TCP socket client-server connection establishment + SDN based Load Balancer Fall 2017.
  • Designed a software-defined network to provide server load distribution for a pool of HTTP servers by analyzing the incoming + packets and routing accordingly.
  • Optimized congestion by performing load balancing in round robin technique for the POX controller by using Openflow Switch + Client -server application for public-key cryptography in Python Fall 2017.
  • Developed a secured TCP connection for encryption and decryption of text file and matched the output at the receiver.
  • Created public key cryptography to generate a set of public and private key (.pem file) by using RSA cryptosystem.
Education
Master of Science : Telecommunication and Networks , 12/2019
Northeastern University, Solapur University - City , State
Bachelor of Engineering : Electronics and Telecommunications , 06/2016
Summary
Actively seeking full time opportunities from December 2019
Highlights
  • IP networking protocols :TCP/IP,UDP,HTTP/S,DHCP,DNS,STP,HSRP,ISIS,RIP,OSPF,MPLS,FTP,SMTP,IPSec,VLAN,VPN
  • Network Tools :Wireshark,VMware,Cisco Packet Tracer,VirtualBox, Oracle,Windows Server,AWS,Active Directory
  • Operating Systems :Windows,Linux,CentOs,Ubuntu,RHEL
  • Programming languages: Python,Bash Scripting
  • Coursework : Data Networking,Linux for Network Engineers,Internet Protocols & Architecture,Network Security,
  • Computer Communication Networks,Multimedia Communication
  • Active Directory, Routers
  • Ad, Routing
  • Apache2, SSH
  • Bash, Scripting
  • CCNA, SMTP
  • Cisco Certified Network Associate, Switches
  • Cisco, TCP/IP
  • Client-server, VPN
  • DHCP, WAN
  • DNS, Windows Server
  • Financial
  • Firewalls
  • FTP
  • Gateway
  • HTTP
  • Internet Protocols
  • IP
  • ISIS
  • LAN
  • Linux
  • Windows
  • Multimedia
  • Enterprise
  • Network Security
  • Network
  • Networking
  • Networks
  • Operating Systems
  • Oracle
  • OSPF
  • Programming
  • Protocols
  • Python
  • RIP
Skills
  • IP networking protocols :TCP/IP,UDP,HTTP/S,DHCP,DNS,STP,HSRP,ISIS,RIP,OSPF,MPLS,FTP,SMTP,IPSec,VLAN,VPN
  • Network Tools :Wireshark,VMware,Cisco Packet Tracer,VirtualBox, Oracle,Windows Server,AWS,Active Directory
  • Operating Systems :Windows,Linux,CentOs,Ubuntu,RHEL
  • Programming languages: Python,Bash Scripting
  • Coursework : Data Networking,Linux for Network Engineers,Internet Protocols & Architecture,Network Security,
  • CComputer Communication Networks,Multimedia Communication,
  • Active Directory, Ad, Apache2, Bash, CCNA, Cisco Certified Network Associate, Cisco, client-server, DHCP, DNS, financial, firewalls, FTP, gateway, HTTP, Internet Protocols, IP, ISIS, LAN, Linux, Windows, Multimedia, enterprise, Network Security, Network, Networking, Networks, Operating Systems, Oracle, OSPF, Programming, protocols, Python, RIP, routers, routing, SSH, Scripting, SMTP, switches, TCP/IP, VPN, WAN, Windows Server
    • ",INFORMATION-TECHNOLOGY +32605413," OPERATIONAL CHEF Professional Summary [job title] with more than [number] years of experience planning, developing and implementing [program or process] . Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Talented [job title] with a strong background in [area] . Portfolio available at [URL] . [Job Title] with background as [Job Title 1] and [Job Title 2] looking to join a growing entrepreneurial organization as part of the Executive team. Core Qualifications Results-oriented Operations management Client-focused Excel in [areas of expertise] Financial records and processing Contract negotiation/review/drafting Proficiency in [area] Quick learner Computer proficient Reports generation and analysis Contract auditing Training and development Change management Change management Personal Information Place of Birth: Sheffield, UK Date of Birth: 3rd of September, 1970 Present Resident in Berlin, Germany Sex: Female Status: Married with 1 child (age 4) Hobbies: International Travel, Hiking, Tennis Experience Operational Chef January 1999 to January 2015 Company Name － City , State Managed receipt, inventory, and storage of $121.8M in unit serialized equipment assets to include principal items from intermediate supply sources using Oracle data base systems. Supervised the accountability of all weapons and weapon systems in support of exercises and key deployments totaling $89M; additionally, tracked all serial numbers through the embarkation process. Managed and oversaw the comptroller fiscal year operational budgets for 115 unit offices and briefed the Commanding Officer on ""End of Year,"" 2012, 2013, and 2014 spending obligations in the total amount of $27.2M. Supervised the quarterly inventories with all corresponding units to ensure accurate record managment was being conducted according to published regulation accountability and attained a 99.89% during corporate inspections. Developed an effective and time efficient disposal plan for unserviceable equipment and saved the government an excess of $1.4M in reusable supplies from the Defense Reutilization Management Office(DRMO). Served as the Authorizing Official for the Government Commercial Purchase Card (GCPC) program for all supply related open purchases and government contracts totaling $1.3M. Managed various Supply Distribution Warehouses in 10 different military bases both CONUS and OCONUS and supervised numerous military personnel ensuring that supply tracking and deliveries were effectively being delivered within the customer timeline request. Served as Battalion Equal Opportunity Representative and conducted 7 annual training, 5 new join classes, and BITS training for 254 personnel in the battalion. Coordinated the transfer process of temporary loaned and unit owned equipment for numerous combat, field and disaster relief exercises. Coordinated the supply logistics chain distribution of over 20,000 items valued at $42M to support and facilitate deployment programs. Ensured equipment and parts were received and receipted in a timely manner in accordance with GPN guidelines which provided effective supply support. Served as the Equal Opportunity Representative conducting 12 annual training classes Managed the timely completion of three DoD direct Statement of Budgetary Resources (SBR) Audit samplings of over 8.2 million of financial transactions for multiple appropriations for the SMU. Corrected 506 erroneous fiscal year records ,consisting of 800 single document transactions totaling over $375K in adjustments. Supervised the execution of weekly supply, warehouse and embarkation training. Classroom instruction ranged from basic safety to material handling procedures, resulting in 400 classroom hours. Mentored and advised over 700 United States Marines on leadership, education, life, and combat skills, building confidence in their personal and professional careers, setting future goals. Served as the BN SACO, supervising 4 Command Directed urinalysis and counseled 10 Marines in Substance Abuse aftercare program Effectively executed 2nd/3rd Qtr Budget of 194K for FY 10,obligating at 99.2%, ensuring all fiscal budget requirements were attained. Coordinated and supervised upgrades of 35 facilities with the new ""Marine Corps Recruiting"" concept and inspected each location following OSHA regulation, reporting discrepancies to Army Corps of Engineers. Coordinated and supervised Statewide"" pool function of over 500 participants and their families. Ensured that all logistical support and safety was effectively executed. Supervised district requirement of serviceability of 78 RS vehicles totaling 152K, and ensuring vehicle driver training and safety was conducted, lowering driving accidents in FY10. Maintained service of 147 local telephone/86 cellular lines. During district inspection, fiscal, supply, logistics and telephone sections were found ""mission capable"" with noteworthy accomplishment. Drafted military and nonmilitary correspondence. Developed and led training programs in preparation for combat. Wrote office job descriptions and directives. Education Back Save & Next TERMS & CONDITIONS PRIVACY POLICY FEEDBACK CONTACT US +POWERED BY © 2016, LiveCareer, Ltd. All rights reserved. Skills Army, basic, budgets, Budget, concept, contracts, data base, driving, financial, Government, inspection, instruction, inventory, leadership, logistics, managment, Office, weapons, Next, Oracle, personnel, Recruiting, reporting, requirement, safety, supervising 4, telephone, training programs, upgrades, urinalysis Additional Information CHOOSE TEMPLATE BUILD YOUR RESUME FINALIZE DOWNLOAD + Finalize Your Resume Templates Spelling Print Download Email Resume Sections Professional Affiliations Member, Small Business Association (2008 - present) Member, Alumni Association ","
    OPERATIONAL CHEF
    Professional Summary
    [job title] with more than [number] years of experience planning, developing and implementing [program or process] . Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Talented [job title] with a strong background in [area] . Portfolio available at [URL] .
    [Job Title] with background as [Job Title 1] and [Job Title 2] looking to join a growing entrepreneurial organization as part of the Executive team.
    Core Qualifications
    • Results-oriented
    • Operations management
    • Client-focused
    • Excel in [areas of expertise]
    Financial records and processing
    Contract negotiation/review/drafting
    • Proficiency in [area]
    • Quick learner
    • Computer proficient
    • Reports generation and analysis
    • Contract auditing
    • Training and development
    • Change management
    • Change management
    Personal Information
    • Place of Birth: Sheffield, UK
    • Date of Birth: 3rd of September, 1970
    • Present Resident in Berlin, Germany
    • Sex: Female
    • Status: Married with 1 child (age 4)
    • Hobbies: International Travel, Hiking, Tennis
    Experience
    Operational Chef
    January 1999 to January 2015     Company Name － City , State
    • Managed receipt, inventory, and storage of $121.8M in unit serialized equipment assets to include principal items from intermediate supply sources using Oracle data base systems.
    • Supervised the accountability of all weapons and weapon systems in support of exercises and key deployments totaling $89M; additionally, tracked all serial numbers through the embarkation process.
    • Managed and oversaw the comptroller fiscal year operational budgets for 115 unit offices and briefed the Commanding Officer on ""End of Year,"" 2012, 2013, and 2014 spending obligations in the total amount of $27.2M.
    • Supervised the quarterly inventories with all corresponding units to ensure accurate record managment was being conducted according to published regulation accountability and attained a 99.89% during corporate inspections.
    • Developed an effective and time efficient disposal plan for unserviceable equipment and saved the government an excess of $1.4M in reusable supplies from the Defense Reutilization Management Office(DRMO).
    • Served as the Authorizing Official for the Government Commercial Purchase Card (GCPC) program for all supply related open purchases and government contracts totaling $1.3M.
    • Managed various Supply Distribution Warehouses in 10 different military bases both CONUS and OCONUS and supervised numerous military personnel ensuring that supply tracking and deliveries were effectively being delivered within the customer timeline request.
    • Served as Battalion Equal Opportunity Representative and conducted 7 annual training, 5 new join classes, and BITS training for 254 personnel in the battalion.
    • Coordinated the transfer process of temporary loaned and unit owned equipment for numerous combat, field and disaster relief exercises.
    • Coordinated the supply logistics chain distribution of over 20,000 items valued at $42M to support and facilitate deployment programs.
    • Ensured equipment and parts were received and receipted in a timely manner in accordance with GPN guidelines which provided effective supply support.
    • Served as the Equal Opportunity Representative conducting 12 annual training classes Managed the timely completion of three DoD direct Statement of Budgetary Resources (SBR) Audit samplings of over 8.2 million of financial transactions for multiple appropriations for the SMU.
    • Corrected 506 erroneous fiscal year records ,consisting of 800 single document transactions totaling over $375K in adjustments.
    • Supervised the execution of weekly supply, warehouse and embarkation training.
    • Classroom instruction ranged from basic safety to material handling procedures, resulting in 400 classroom hours.
    • Mentored and advised over 700 United States Marines on leadership, education, life, and combat skills, building confidence in their personal and professional careers, setting future goals.
    • Served as the BN SACO, supervising 4 Command Directed urinalysis and counseled 10 Marines in Substance Abuse aftercare program Effectively executed 2nd/3rd Qtr Budget of 194K for FY 10,obligating at 99.2%, ensuring all fiscal budget requirements were attained.
    • Coordinated and supervised upgrades of 35 facilities with the new ""Marine Corps Recruiting"" concept and inspected each location following OSHA regulation, reporting discrepancies to Army Corps of Engineers.
    • Coordinated and supervised Statewide"" pool function of over 500 participants and their families.
    • Ensured that all logistical support and safety was effectively executed.
    • Supervised district requirement of serviceability of 78 RS vehicles totaling 152K, and ensuring vehicle driver training and safety was conducted, lowering driving accidents in FY10.
    • Maintained service of 147 local telephone/86 cellular lines.
    • During district inspection, fiscal, supply, logistics and telephone sections were found ""mission capable"" with noteworthy accomplishment.
    • Drafted military and nonmilitary correspondence.
    • Developed and led training programs in preparation for combat.
    • Wrote office job descriptions and directives.
    Education
    Back Save & Next TERMS & CONDITIONS PRIVACY POLICY FEEDBACK CONTACT US +POWERED BY © 2016, LiveCareer, Ltd. All rights reserved.
    Skills
    Army, basic, budgets, Budget, concept, contracts, data base, driving, financial, Government, inspection, instruction, inventory, leadership, logistics, managment, Office, weapons, Next, Oracle, personnel, Recruiting, reporting, requirement, safety, supervising 4, telephone, training programs, upgrades, urinalysis
    Additional Information
    • CHOOSE TEMPLATE BUILD YOUR RESUME FINALIZE DOWNLOAD + Finalize Your Resume Templates Spelling Print Download Email Resume Sections
    Professional Affiliations
    Member, Small Business Association (2008 - present) Member, Alumni Association
    ",CHEF +27375577," VP OF BUSINESS DEVELOPMENT Professional Overview Accomplished Business Development executive with 7 years of experience in life science startups and clinical research organizations. I also have an entrepreneurial spirit as the co-founder of data analytics company, and a financial background through my Master's at Bentley University.  Education December 2012 Finance McCallum Graduate School at Bentley University Finance Extensive case-based exercises in capital budgeting, corporate finance, marketing sizing, equities, bonds, common financial covenants, and options. Experience in valuations including risk-adjusted net present value using WACC and CAPM and comparables May 2011 Bachelor of Science : Economics & Finance Bentley University Cum Laude Economics & Finance Experience 01/2016 to Current VP of Business Development Company Name － City , State PainQx (PQX) is a diagnostic/software company that developed a next generation approach to objectively measure pain in humans by decoding neural activity. Incorporated the PQX platform in six clinical trials to be used as a pain biomarker to gauge the efficacy of experimental therapeutics. Raised $500k from angel groups and venture funds. Identified a joint venture partner in China leading to a $1M investment. Developed an economic model demonstrating that the PQX technology reduces costs to health care providers by converting poorly managed pain patients to well-managed pain patients, saving up to $8,500 per patient. Created financials statements including an income statement, balance sheet, and cash flow to justify capital raise and share with investors. Centralized contacts, alliances, and investors into a CRM system streamlining the business development. Developed all investor facing and business development presentations. Formed a strategic alliance with Evoke Neurosciences to incorporate their EEG headset into the PainQx platform providing a turnkey solution to clinical research sponsors. Coordinated bottoms upmarket survey that interviewed 100 physicians to validate the PainQx value proposition and identify new markets for the platform. Sourced, pitched and won a grant by the National Institue on Drug Abuse (NIDA) recognizing PainQx as one of 10 companies national that could address the opioid epidemic. Put together a SBIR Fast Track Application to be reviewed by NIDA. 06/2012 to 01/2016 Co-Founder VP of Business Development Company Name － City , State LSN tracks the funding and partnering preferences of 5,000 investors and strategic partners by actively interviewing them on a 90-day rolling cycle. This information allows entrepreneurs to identify investors and strategic that meet their fundraising and partnering needs. Since inception LSN has generated $4M in revenue, with 2016 revenue of $3M. In 2015, LSN launched a broker-dealer, Boston Innovation Capital, to execute fundraising campaigns between $5M - $20M. Oversee all aspects of operation such as sales, financial projections, IT, management, and marketing. Grew the LSN team to 22 employees: 7 business development representatives, 6 researchers, 4 conference representatives, and 2 marketers. Created pitch decks, executive summaries, and websites for twelve biotech/medtech companies, resulting in increased investor responsiveness. Utilize SalesForce.com to host LSN's back end data and linked it with an established graphical user interface, saving over $1M in R&D costs. Deep knowledge of database and information systems including profile structuring, data segmentation and aggregation, and filtering. Personally sourced, pitched, and closed over $1M in consulting and data services from Big Pharma, CROs, and emerging biotech/medtech companies. Helped create fundraising strategy for thirty-four biotech/medtech companies including EIP Pharma, Hsiri Therapeutics and JB Therapeutics (Corbus Pharma). Built personal network of over 1,000 life science investors, life science entrepreneurs, investment banks, family offices, and big pharma/med-tech executives. 02/2011 to 07/2012 Abpro specializes in the generation of custom monoclonal antibodies. The foundation of Abpro's techn Company Name － City , State Abpro specializes in the generation of custom monoclonal antibodies. The foundation of Abpro's technology is the HTP platform, a genetically engineered mouse with a boosted immune system, enabling the mouse to have a broader epitope spread facilitating the generation of antibodies to traditionally difficult targets such as GPCR's, and 100% homologous target. Personally closed $1.6M in new business revenue. Part of a business development team that grew sales from $700,000 in 2010, to $2.2M in 2011, and $4.0M in 2012. Participated in a financing campaign that aimed to raise $3.4M in debt from various banks and mezzanine debt funds. Modeled the present value of debt based offerings to provide investment decisions to upper management. Developed the company's first financial model that tied together income, balance sheet and cash flow statements. This model was used to plan the future financing needs as well as develop the company's long-term budgetary constraints. Built and implemented an inventory tracking system to streamline operations leading to a 30% reduction in production delays. Created an automated system that crawled three-hundred scientific journals gathering contact information of authors. This information led to the creation of database of 100,000 contacts for use as a targeted email campaign. Interests USA (14 years), London (6 years), Colombia (5 years), China (2 years). Languages Native Speaker in English and Spanish Skills streamline, approach, balance sheet, bonds, budgeting, business development, cash flow, clinical research, clinical trials, com, consulting, corporate finance, CRM, database, email, English, equities, Fast, financials, financing, financial, fundraising, funds, graphical user interface, information systems, Innovation, inventory, marketing, network, neural, next, presentations, Speaker, sales, scientific, Spanish, strategy, strategic, websites Additional Information International Experience: USA (14 years), London (6 years), Colombia (5 years), China (2 years). ","
    VP OF BUSINESS DEVELOPMENT
    Professional Overview
    Accomplished Business Development executive with 7 years of experience in life science startups and clinical research organizations. I also have an entrepreneurial spirit as the co-founder of data analytics company, and a financial background through my Master's at Bentley University. 
    Education
    December 2012
    Finance McCallum Graduate School at Bentley University Finance Extensive case-based exercises in capital budgeting, corporate finance, marketing sizing, equities, bonds, common financial covenants, and options. Experience in valuations including risk-adjusted net present value using WACC and CAPM and comparables
    May 2011
    Bachelor of Science : Economics & Finance Bentley University Cum Laude Economics & Finance
    Experience
    01/2016 to Current
    VP of Business Development Company Name － City , State
    • PainQx (PQX) is a diagnostic/software company that developed a next generation approach to objectively measure pain in humans by decoding neural activity.
    • Incorporated the PQX platform in six clinical trials to be used as a pain biomarker to gauge the efficacy of experimental therapeutics.
    • Raised $500k from angel groups and venture funds.
    • Identified a joint venture partner in China leading to a $1M investment.
    • Developed an economic model demonstrating that the PQX technology reduces costs to health care providers by converting poorly managed pain patients to well-managed pain patients, saving up to $8,500 per patient.
    • Created financials statements including an income statement, balance sheet, and cash flow to justify capital raise and share with investors.
    • Centralized contacts, alliances, and investors into a CRM system streamlining the business development.
    • Developed all investor facing and business development presentations.
    • Formed a strategic alliance with Evoke Neurosciences to incorporate their EEG headset into the PainQx platform providing a turnkey solution to clinical research sponsors.
    • Coordinated bottoms upmarket survey that interviewed 100 physicians to validate the PainQx value proposition and identify new markets for the platform.
    • Sourced, pitched and won a grant by the National Institue on Drug Abuse (NIDA) recognizing PainQx as one of 10 companies national that could address the opioid epidemic.
    • Put together a SBIR Fast Track Application to be reviewed by NIDA.
    06/2012 to 01/2016
    Co-Founder VP of Business Development Company Name － City , State
    • LSN tracks the funding and partnering preferences of 5,000 investors and strategic partners by actively interviewing them on a 90-day rolling cycle.
    • This information allows entrepreneurs to identify investors and strategic that meet their fundraising and partnering needs.
    • Since inception LSN has generated $4M in revenue, with 2016 revenue of $3M.
    • In 2015, LSN launched a broker-dealer, Boston Innovation Capital, to execute fundraising campaigns between $5M - $20M.
    • Oversee all aspects of operation such as sales, financial projections, IT, management, and marketing.
    • Grew the LSN team to 22 employees: 7 business development representatives, 6 researchers, 4 conference representatives, and 2 marketers.
    • Created pitch decks, executive summaries, and websites for twelve biotech/medtech companies, resulting in increased investor responsiveness.
    • Utilize SalesForce.com to host LSN's back end data and linked it with an established graphical user interface, saving over $1M in R&D costs.
    • Deep knowledge of database and information systems including profile structuring, data segmentation and aggregation, and filtering.
    • Personally sourced, pitched, and closed over $1M in consulting and data services from Big Pharma, CROs, and emerging biotech/medtech companies.
    • Helped create fundraising strategy for thirty-four biotech/medtech companies including EIP Pharma, Hsiri Therapeutics and JB Therapeutics (Corbus Pharma).
    • Built personal network of over 1,000 life science investors, life science entrepreneurs, investment banks, family offices, and big pharma/med-tech executives.
    02/2011 to 07/2012
    Abpro specializes in the generation of custom monoclonal antibodies. The foundation of Abpro's techn Company Name － City , State
    • Abpro specializes in the generation of custom monoclonal antibodies. The foundation of Abpro's technology is the HTP platform, a genetically engineered mouse with a boosted immune system, enabling the mouse to have a broader epitope spread facilitating the generation of antibodies to traditionally difficult targets such as GPCR's, and 100% homologous target.
    • Personally closed $1.6M in new business revenue.
    • Part of a business development team that grew sales from $700,000 in 2010, to $2.2M in 2011, and $4.0M in 2012.
    • Participated in a financing campaign that aimed to raise $3.4M in debt from various banks and mezzanine debt funds.
    • Modeled the present value of debt based offerings to provide investment decisions to upper management.
    • Developed the company's first financial model that tied together income, balance sheet and cash flow statements.
    • This model was used to plan the future financing needs as well as develop the company's long-term budgetary constraints.
    • Built and implemented an inventory tracking system to streamline operations leading to a 30% reduction in production delays.
    • Created an automated system that crawled three-hundred scientific journals gathering contact information of authors.
    • This information led to the creation of database of 100,000 contacts for use as a targeted email campaign.
    Interests
    USA (14 years), London (6 years), Colombia (5 years), China (2 years).
    Languages
    Native Speaker in English and Spanish
    Skills
    streamline, approach, balance sheet, bonds, budgeting, business development, cash flow, clinical research, clinical trials, com, consulting, corporate finance, CRM, database, email, English, equities, Fast, financials, financing, financial, fundraising, funds, graphical user interface, information systems, Innovation, inventory, marketing, network, neural, next, presentations, Speaker, sales, scientific, Spanish, strategy, strategic, websites
    Additional Information
    • International Experience: USA (14 years), London (6 years), Colombia (5 years), China (2 years).
    ",BUSINESS-DEVELOPMENT +42384185," LEAD SENIOR GRAPHIC DESIGNER Summary Manage multiple projects, Cross-Channel Marketing, Messaging & Branding Consistency, Visual Communications, Brand Creation & Reinvention, Strategies, Efficiency, Planning, Improvements, Supervise, Development, Evaluation, Sets a high standard for all graphics designers, Implementing to adapt to and develop new techniques, High level of problem solving.Look Development: Using 3dsMax, Maya, Softimage, Vray and Mental ray.3d Lighting and Shaders: Intimate knowledge of Vray, Mental ray creating and using image based lighting, traditional lighting, and hybrids.3D Modeling: Detailed hard surface polygonal modeling in 3dsMax, Maya and Softimage (automotive, mechanical, product and architectural). Cleanup and model prep, optimization and modifications to existing models.General 3d: General scene setup, optimization and prep work in 3dsMax, Maya, Softimage. Vray and Mental ray. Camera previz work, lighting, shading, painting textures, UVW mapping, modeling, and rendering. Highlights Autodesk 3DS Max Autodesk Maya Vray and Mental ray Adobe Photoshop Adobe After Effects Adobe Illustrator Adobe Flash Adobe Lightroom Strong knowledge Joomla (Wordpress) CMS (HTML, Flash) and SEO to Google top 10 positionExperience on a MAC and Windows platform Adobe DreamweaverAdobe FlashArtiosCADZbrushKeynoteMicrosoft OfficePowerPointSolidWorks Accomplishments Designed and implemented a special art project for [Organization Name] . Formulated an inclusive design manual reference guide with more than [Number] design templates. Experience 07/2014 - Current Company Name － City , State Lead Senior Graphic Designer Using 3dsMax, Maya, Softimage, Vray and Mental ray. 3d Lighting and Shaders: Intimate knowledge of Vray, Mental ray creating and using image based lighting, traditional lighting, and hybrids. 3D Modeling: Detailed hard surface polygonal modeling in 3dsMax, Maya and Softimage (automotive, mechanical, product and architectural). Cleanup and model prep, optimization and modifications to existing models. General 3d: General scene setup, optimization and prep work in 3dsMax, Maya, Softimage. Vray and Mental ray. Camera previz work, lighting, shading, painting textures, UVW mapping, modeling, and rendering. Identified resources needed and assigns individual responsibilities Reviews and enhanced deliverables prepared by team before passing to client Effectively applies our methodology and enforces project standards Analyzed and customized project profitability, and utilization Provided detailed direction to designers Set a high standard for all graphic designers Advised and minimize exposure and risk on project Advanced visualization of packaging Chaired products for best selling brands and companies like: McDonalds, Coca Cola, KFC, Jack Daniels, Kraft Foods, Hershey's, Winchester, Nestle, Blizzard, CVS Pharmacy, Wallgrens, John Deere, Kellog's, United Airlines, Gentelman Jack, Optimum Nutrition, Bayer, SC Johnson, Smirnoff, Miller, Fisher, Off etc. 01/2014 - 07/2014 Company Name － City , State Project Manager Identified resources needed and assigns individual responsibilities Reviews deliverables prepared by team before passing to client Effectively applies our methodology and enforces project standards Analyzed project profitability, and utilization Provided detailed direction to designers Assisted in the education and development of designers Set a high standard for all graphic designers Minimize exposure and risk on project 3D visualization of packaging 3D modeling 3D texturing 3D lighting 3D Animations Web development and graphic design company website Chaired products for best selling brands and companies like: Dunkin Donuts, Sony, American Eagle, Bulova, True, Burt's Bees, Loreal, Gatorade, Herbalife, Hitachi, Algida, Dior, Yankee Candle, Nicki Minaj, Bentley. 09/2013 - 01/2014 Company Name － City , State Graphic Designer Designed and printed online interactive sales and marketing collateral. Created visuals that appeal to leaders in the big data and high-tech world. 07/1995 - 06/2013 Company Name － City , State Creative Director Interacted with Modelers to developcreative concepts and executions of assigned products Possessed solid understanding of the science and market dynamics of assigned products Worked closely with account executives to schedule and monitor all projects Provided accurate time and cost estimates for each tactic Adapted to and develop new techniques Supervision on obtaining the correct colors systems Supervision on packaging designers and engineers Advised client on all technical visual recommendations and/or issues Helped facilitate both the input and creative meetings Assisted in making presentations to client Responsibilities: Staff Development Provided detailed direction to designers Assisted in the education and development of designers Set a high standard for all graphic designers. Education 2005 WSSS COLLEGE in Suwalki － City , State , Poland Master of Arts : Computer Graphics Computer Graphics 2002 WSSS COLLEGE IN SUWALKI － City , State , Poland Bachelor of Arts : Computer Graphics Computer Graphics Skills 3D, 3D Modeling, 3DS Max, Adobe, Adobe After Effects, Adobe Photoshop, automotive, CMS, SC, client, CVS, direction, Dreamweaver, Flash, graphic, HTML, http, Adobe Illustrator, image, Lighting, MAC, market, Maya, mechanical, meetings, Microsoft Office, PowerPoint, Windows platform, modeling, optimization, packaging, painting, Camera, presentations, rendering, selling, Softimage, SolidWorks, Staff Development, Supervision, Web development and graphic design, website ","
    LEAD SENIOR GRAPHIC DESIGNER
    Summary
    Manage multiple projects, Cross-Channel Marketing, Messaging & Branding Consistency, Visual Communications, Brand Creation & Reinvention, Strategies, Efficiency, Planning, Improvements, Supervise, Development, Evaluation, Sets a high standard for all graphics designers, Implementing to adapt to and develop new techniques, High level of problem solving.Look Development: Using 3dsMax, Maya, Softimage, Vray and Mental ray.3d Lighting and Shaders: Intimate knowledge of Vray, Mental ray creating and using image based lighting, traditional lighting, and hybrids.3D Modeling: Detailed hard surface polygonal modeling in 3dsMax, Maya and Softimage (automotive, mechanical, product and architectural). Cleanup and model prep, optimization and modifications to existing models.General 3d: General scene setup, optimization and prep work in 3dsMax, Maya, Softimage. Vray and Mental ray. Camera previz work, lighting, shading, painting textures, UVW mapping, modeling, and rendering.
    Highlights
    • Autodesk 3DS Max
    • Autodesk Maya
    • Vray and Mental ray
    • Adobe Photoshop
    • Adobe After Effects
    • Adobe Illustrator
    • Adobe Flash
    • Adobe Lightroom
    • Strong knowledge Joomla (Wordpress) CMS (HTML, Flash) and SEO to Google top 10 positionExperience on a MAC and Windows platform
    • Adobe DreamweaverAdobe FlashArtiosCADZbrushKeynoteMicrosoft OfficePowerPointSolidWorks
    Accomplishments
    Designed and implemented a special art project for [Organization Name] . Formulated an inclusive design manual reference guide with more than [Number] design templates.
    Experience
    07/2014 - Current
    Company Name － City , State Lead Senior Graphic Designer
    • Using 3dsMax, Maya, Softimage, Vray and Mental ray.
    • 3d Lighting and Shaders: Intimate knowledge of Vray, Mental ray creating and using image based lighting, traditional lighting, and hybrids.
    • 3D Modeling: Detailed hard surface polygonal modeling in 3dsMax, Maya and Softimage (automotive, mechanical, product and architectural).
    • Cleanup and model prep, optimization and modifications to existing models.
    • General 3d: General scene setup, optimization and prep work in 3dsMax, Maya, Softimage.
    • Vray and Mental ray.
    • Camera previz work, lighting, shading, painting textures, UVW mapping, modeling, and rendering.
    • Identified resources needed and assigns individual responsibilities Reviews and enhanced deliverables prepared by team before passing to client Effectively applies our methodology and enforces project standards Analyzed and customized project profitability, and utilization Provided detailed direction to designers Set a high standard for all graphic designers Advised and minimize exposure and risk on project Advanced visualization of packaging Chaired products for best selling brands and companies like: McDonalds, Coca Cola, KFC, Jack Daniels, Kraft Foods, Hershey's, Winchester, Nestle, Blizzard, CVS Pharmacy, Wallgrens, John Deere, Kellog's, United Airlines, Gentelman Jack, Optimum Nutrition, Bayer, SC Johnson, Smirnoff, Miller, Fisher, Off etc.
    01/2014 - 07/2014
    Company Name － City , State Project Manager
    • Identified resources needed and assigns individual responsibilities Reviews deliverables prepared by team before passing to client Effectively applies our methodology and enforces project standards Analyzed project profitability, and utilization Provided detailed direction to designers Assisted in the education and development of designers Set a high standard for all graphic designers Minimize exposure and risk on project 3D visualization of packaging 3D modeling 3D texturing 3D lighting 3D Animations Web development and graphic design company website Chaired products for best selling brands and companies like: Dunkin Donuts, Sony, American Eagle, Bulova, True, Burt's Bees, Loreal, Gatorade, Herbalife, Hitachi, Algida, Dior, Yankee Candle, Nicki Minaj, Bentley.
    09/2013 - 01/2014
    Company Name － City , State Graphic Designer Designed and printed online interactive sales and marketing collateral. Created visuals that appeal to leaders in the big data and high-tech world.
    07/1995 - 06/2013
    Company Name － City , State Creative Director
    • Interacted with Modelers to developcreative concepts and executions of assigned products Possessed solid understanding of the science and market dynamics of assigned products Worked closely with account executives to schedule and monitor all projects Provided accurate time and cost estimates for each tactic Adapted to and develop new techniques Supervision on obtaining the correct colors systems Supervision on packaging designers and engineers Advised client on all technical visual recommendations and/or issues Helped facilitate both the input and creative meetings Assisted in making presentations to client Responsibilities: Staff Development Provided detailed direction to designers Assisted in the education and development of designers Set a high standard for all graphic designers.
    Education
    2005
    WSSS COLLEGE in Suwalki － City , State , Poland Master of Arts : Computer Graphics Computer Graphics
    2002
    WSSS COLLEGE IN SUWALKI － City , State , Poland Bachelor of Arts : Computer Graphics Computer Graphics
    Skills
    3D, 3D Modeling, 3DS Max, Adobe, Adobe After Effects, Adobe Photoshop, automotive, CMS, SC, client, CVS, direction, Dreamweaver, Flash, graphic, HTML, http, Adobe Illustrator, image, Lighting, MAC, market, Maya, mechanical, meetings, Microsoft Office, PowerPoint, Windows platform, modeling, optimization, packaging, painting, Camera, presentations, rendering, selling, Softimage, SolidWorks, Staff Development, Supervision, Web development and graphic design, website
    ",DESIGNER +25694422," CONSULTANT Professional Summary Substance Abuse Counselor specializing in assessments.  Responsible self-starter who communicates well and is dedicated to improving the well-being of clients. Skill Highlights Superior communication skills Therapeutic expertise Medicaid familiarity Psychiatric population familiarity Solution-focused counseling Exceptional problem solver Quality management care team member Community resources specialist Accomplishments Effectively managed caseloads of more than 30 clients at any given time.   Developed and managed hospital based medical detox program. Developed and managed 2 outpatient 822 OASAS licensed programs. Restructured existing outpatient admissions department increasing admissions by 86 %. Professional Experience Consultant January 2016 to Current Company Name － City , State Provide clinical assessment for substance abusing patients entering treatment.  Efficiently gathered information from families and social services agencies to inform development of treatment plans. Utilizing clinical guidelines, place patients at an appropriate level of care. Manage patients treatment with insurance companies and unions. Developing a resource referral center model to identify at risk patients at initial point of medical contact. Incorporated HEDIS measures to monitor patients for 1 year post discharge. Clinical Case Management Specialist January 2015 to February 2016 Company Name － City , State Collaborated closely with treatment team to appropriately coordinate client care services. Provide case management between manage care organizations, unions and referral sources for patient admission and appropriate levels of care Communicate regularly with criminal justice referral sources, clients and family members to maintain legal mandates. Obtain insurance authorizations and monitor Level Of Care for all commercially insured patients within the clinic. Correspond with MCO's to support appeal request and denial of services. Work with fiscal department to insure compliance with corporate goals. Facilitate DWI Chemical Dependency Awareness Group to assist patients with abstinence. Treatment Consultant June 2013 to June 2014 Company Name － City , State Territory Management for Long Island and New York City. Responsible for developing referral relationships with established area detoxes, outpatient clinics, hospitals and psychiatric facilities. Marketed residential treatment programs throughout the United States. Coordinated assessment, verification of patient benefits, transportation and aftercare planning upon discharge. Supported families through referrals to local treatment programs, legal supportive services and private therapists. Worked as liaison between the treating facility and all stakeholders. Regional Service Coordinator February 2011 to June 2013 Company Name － City , State Developed a New York based clinical Assessment Resource Center in Mid-Town Manhattan. The ARC provided a first point of contact for patients seeking access to treatment. Identified potential referral sources; establish referral relationships to facilitate assessments and admissions throughout the CRC Health Group/White Deer Run Northeast network. Responsible for developing and maintaining referral relationships in New York City and Long Island. Became a resource for insurance companies, EAP's, Unions, Outpatient Clinics and private therapists. Clients Served: 514 patients engaged for assessments since 2011. 208 Commercially Insured patients admitted for inpatient levels of care, 254 referred to a lower level of care and 52 lost to contact. Intake Supervisor September 2009 to February 2011 Company Name － City , State Restructured Intake/Assessment department increasing assessment s by 86%. Increased retention of clients engaged in treatment by 230% YTD 2010. Second annual increase of face to face interviews with clients and families from 196 in 2009 to 365 in 2010. Increased Intensive Outpatient Admission census from 94 in 2009 to 208 in 2010. Education and Training B.S : Community and Human Services , 2005 SUNY Empire State College － City , State Community and Human Services C.I.T.A. Certified Service Technician Computer literate - can quickly learn new software. Microsoft Office Suite, Outlook, Louts, Salesforce Electronic Medical Records South Oaks Hospital, Institute for Addictions Amityville, NY-1992 And Behavioral Studies License: New York State Licensed CASAC #6560 Internationally Certified Alcohol & Drug Counselor #116816 Key Words: Admissions, Operations, Counselor, Assessment, Case Management, Program Development, QAPI, Business Processes, EMR.(Avatar). Help Desk, Customer Service. Marketing, Sales. : Computer Hardware , 1999 Computer Career Center － City , State Skills Insurance benefits verification and authorizations, Business Processes,  Case Management, Computer literate, Counselor, criminal justice, Clients, Customer Service, Electronic Medical Records, Help Desk, insurance, legal, Marketing, access, Microsoft Office Suite, Outlook, network, assist patients, Program Development, Sales, Technician, Territory Management, transportation, treatment programs. ","
    CONSULTANT
    Professional Summary
    Substance Abuse Counselor specializing in assessments.  Responsible self-starter who communicates well and is dedicated to improving the well-being of clients.
    Skill Highlights
    • Superior communication skills
    • Therapeutic expertise
    • Medicaid familiarity
    • Psychiatric population familiarity
    • Solution-focused counseling
    • Exceptional problem solver
    • Quality management care team member
    • Community resources specialist
    Accomplishments
    Effectively managed caseloads of more than 30 clients at any given time.   Developed and managed hospital based medical detox program. Developed and managed 2 outpatient 822 OASAS licensed programs.
    Restructured existing outpatient admissions department increasing admissions by 86 %.
    Professional Experience
    Consultant
    January 2016 to Current     Company Name － City , State
    • Provide clinical assessment for substance abusing patients entering treatment. 
    • Efficiently gathered information from families and social services agencies to inform development of treatment plans.
    • Utilizing clinical guidelines, place patients at an appropriate level of care. Manage patients treatment with insurance companies and unions. Developing a resource referral center model to identify at risk patients at initial point of medical contact. Incorporated HEDIS measures to monitor patients for 1 year post discharge.
    Clinical Case Management Specialist
    January 2015 to February 2016     Company Name － City , State
    • Collaborated closely with treatment team to appropriately coordinate client care services.
    • Provide case management between manage care organizations, unions and referral sources for patient admission and appropriate levels of care Communicate regularly with criminal justice referral sources, clients and family members to maintain legal mandates.
    • Obtain insurance authorizations and monitor Level Of Care for all commercially insured patients within the clinic.
    • Correspond with MCO's to support appeal request and denial of services.
    • Work with fiscal department to insure compliance with corporate goals.
    • Facilitate DWI Chemical Dependency Awareness Group to assist patients with abstinence.
    Treatment Consultant
    June 2013 to June 2014     Company Name － City , State
    • Territory Management for Long Island and New York City.
    • Responsible for developing referral relationships with established area detoxes, outpatient clinics, hospitals and psychiatric facilities.
    • Marketed residential treatment programs throughout the United States.
    • Coordinated assessment, verification of patient benefits, transportation and aftercare planning upon discharge.
    • Supported families through referrals to local treatment programs, legal supportive services and private therapists.
    • Worked as liaison between the treating facility and all stakeholders.
    Regional Service Coordinator
    February 2011 to June 2013     Company Name － City , State
    • Developed a New York based clinical Assessment Resource Center in Mid-Town Manhattan.
    • The ARC provided a first point of contact for patients seeking access to treatment.
    • Identified potential referral sources; establish referral relationships to facilitate assessments and admissions throughout the CRC Health Group/White Deer Run Northeast network.
    • Responsible for developing and maintaining referral relationships in New York City and Long Island.
    • Became a resource for insurance companies, EAP's, Unions, Outpatient Clinics and private therapists.
    • Clients Served: 514 patients engaged for assessments since 2011.
    • 208 Commercially Insured patients admitted for inpatient levels of care, 254 referred to a lower level of care and 52 lost to contact.
    Intake Supervisor
    September 2009 to February 2011     Company Name － City , State
    • Restructured Intake/Assessment department increasing assessment s by 86%.
    • Increased retention of clients engaged in treatment by 230% YTD 2010.
    • Second annual increase of face to face interviews with clients and families from 196 in 2009 to 365 in 2010.
    • Increased Intensive Outpatient Admission census from 94 in 2009 to 208 in 2010.
    Education and Training
    B.S : Community and Human Services , 2005 SUNY Empire State College － City , State Community and Human Services
    C.I.T.A. Certified Service Technician Computer literate - can quickly learn new software. Microsoft Office Suite, Outlook, Louts, Salesforce Electronic Medical Records South Oaks Hospital, Institute for Addictions Amityville, NY-1992 And Behavioral Studies License: New York State Licensed CASAC #6560 Internationally Certified Alcohol & Drug Counselor #116816 Key Words: Admissions, Operations, Counselor, Assessment, Case Management, Program Development, QAPI, Business Processes, EMR.(Avatar). Help Desk, Customer Service. Marketing, Sales. : Computer Hardware , 1999 Computer Career Center － City , State
    Skills
    Insurance benefits verification and authorizations, Business Processes,  Case Management, Computer literate, Counselor, criminal justice, Clients, Customer Service, Electronic Medical Records, Help Desk, insurance, legal, Marketing, access, Microsoft Office Suite, Outlook, network, assist patients, Program Development, Sales, Technician, Territory Management, transportation, treatment programs.
    ",CONSULTANT +17658471," AVID TUTOR Core Qualifications Academic planning Goal setting and implementation Counseling Group instruction Microsoft office Public speaking Attention to detail Dependability Education Bachelor of Arts , Human Services and Counseling 2008 Lindsey Wilson College － City , State , USA Human Services and Counseling Work Experience AVID Tutor Aug 2011 to May 2013 Company Name － City , State Took an active role in developing the academic and personal strengths of AVID students. Served as a role model/mentor to AVID students by being a lifelong learner, demonstrating appropriate academic and social behaviors. Determined if concepts needed to be taught or retaught from student's notes and discussions. Evaluated student binders, including calendars, class and textbook notes, etc. Conducted mini-lessons in the process of writing in all subject areas, study skills, and other aspects of college preparation. Set an example of personal excellence and high expectations for AVID students to follow. Communicate frequently and honestly with the AVID coordinator/teacher regarding student progress and areas of concern. Certified Nursing Assistant Feb 2011 to May 2011 Company Name － City , State Provided or assisted patients' with personal hygiene, dressing, bathing, etc. Assisted with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals. Provides adjunct care by administering, non sterile dressings, surgical preps, ice packs, and heat treatments, Maintains patient stability by checking vital signs and weight. Provided patient comfort by utilizing resources and materials; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor. Documents actions by completing forms, reports, logs, and records. Substitute Teacher Dec 2008 to May 2011 Company Name － City , State Assumed all duties of the regular classroom teacher promptly and in accordance with school rules. This included bus, lunchroom, playground, hall duty or other duties assigned by the building principal. Follow the instructions left by the teacher. Maintained normal classroom routines and discipline procedures. Maintain a positive learning atmosphere in the classroom. Practicum Student Aug 2008 to Dec 2008 Company Name － City , State Planned projects and outings for youth in foster care. Coordinated and ran group sessions for adolescent girls. Helped maintain foster parent and foster child files. Shadowed Treatment Director on therapeutic interventions. Participated in fieldwork with Case Managers and therapist. Assistant to School Counselor/Practicum Student Jan 2008 to May 2008 Company Name － City , State Shadowed the school guidance counselor in the classrooms. Planned daily Guidance lessons for multiple grade levels. Taught daily guidance lessons to multiple grade levels. Observed the counselor during counseling sessions with parents and children. Office Manager Fitness Instructor Oct 2004 to Dec 2007 Company Name － City , State Office administrator to the Fitness Instructor Office duties included basic office skills; working on computer, answered phones , entered student grades, scheduled appointments. Other duties included training students on equipment, tracking students gym time, cleaning of equipment and oversaw student activity room. Teacher's Aide Oct 2004 to Jan 2007 Company Name － City , State Worked as a teacher's aide in the after school childcare program through the Ready to Work Program. Assisted Second grade teacher in the class room helping the children with reading skills. Graded papers, entered grades, and assisted with daily management of classroom control. Awards and Recognition Phi Theta Kappa Honor Society 2005 Dean List for four semesters Interests Current Student Adviser for the ""Service Club"" at a local homeschool Co- op Volunteered at the Lake Cumberland Community Action Heating Assistance Volunteered with Southwestern Music Boosters Volunteered at the Pulaski County Senior Citizens Center/ delivered Meals On Wheels Volunteered at Necco Foster Care Agency, raising money for the Kids Christmas Fund Skills Computer skills, including Microsoft Office Strong verbal skills Strong writing skills Ability to work under pressure and limited time frame Additional Information Current Student Advisor for the ""Service Club"" at a local home-school Co-op Volunteer, Lake Cumberland Community Action Heating Assistance Volunteer, Southwestern Music Boosters Volunteer, Pulaski County Senior Citizens Center/ delivered Meals On Wheels Volunteer, Necco Foster Care Agency, Put together a lunch and auction to raise money for Kids Christmas Fund ","
    AVID TUTOR
    Core Qualifications
    • Academic planning
    • Goal setting and implementation
    • Counseling
    • Group instruction
    • Microsoft office
    • Public speaking
    • Attention to detail
    • Dependability
    Education
    Bachelor of Arts , Human Services and Counseling 2008 Lindsey Wilson College － City , State , USA

    Human Services and Counseling
    Work Experience
    AVID Tutor Aug 2011 to May 2013
    Company Name － City , State
    • Took an active role in developing the academic and personal strengths of AVID students.
    • Served as a role model/mentor to AVID students by being a lifelong learner, demonstrating appropriate academic and social behaviors.
    • Determined if concepts needed to be taught or retaught from student's notes and discussions.
    • Evaluated student binders, including calendars, class and textbook notes, etc.
    • Conducted mini-lessons in the process of writing in all subject areas, study skills, and other aspects of college preparation.
    • Set an example of personal excellence and high expectations for AVID students to follow.
    • Communicate frequently and honestly with the AVID coordinator/teacher regarding student progress and areas of concern.
    Certified Nursing Assistant Feb 2011 to May 2011
    Company Name － City , State
    • Provided or assisted patients' with personal hygiene, dressing, bathing, etc.
    • Assisted with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.
    • Provides adjunct care by administering, non sterile dressings, surgical preps, ice packs, and heat treatments, Maintains patient stability by checking vital signs and weight.
    • Provided patient comfort by utilizing resources and materials; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.
    • Documents actions by completing forms, reports, logs, and records.
    Substitute Teacher Dec 2008 to May 2011
    Company Name － City , State
    • Assumed all duties of the regular classroom teacher promptly and in accordance with school rules.
    • This included bus, lunchroom, playground, hall duty or other duties assigned by the building principal.
    • Follow the instructions left by the teacher.
    • Maintained normal classroom routines and discipline procedures.
    • Maintain a positive learning atmosphere in the classroom.
    Practicum Student Aug 2008 to Dec 2008
    Company Name － City , State
    • Planned projects and outings for youth in foster care.
    • Coordinated and ran group sessions for adolescent girls.
    • Helped maintain foster parent and foster child files.
    • Shadowed Treatment Director on therapeutic interventions.
    • Participated in fieldwork with Case Managers and therapist.
    Assistant to School Counselor/Practicum Student Jan 2008 to May 2008
    Company Name �� City , State
    • Shadowed the school guidance counselor in the classrooms.
    • Planned daily Guidance lessons for multiple grade levels.
    • Taught daily guidance lessons to multiple grade levels.
    • Observed the counselor during counseling sessions with parents and children.
    Office Manager Fitness Instructor Oct 2004 to Dec 2007
    Company Name － City , State
    • Office administrator to the Fitness Instructor
    • Office duties included basic office skills; working on computer, answered phones , entered student grades, scheduled appointments.
    • Other duties included training students on equipment, tracking students gym time, cleaning of equipment and oversaw student activity room.
    Teacher's Aide Oct 2004 to Jan 2007
    Company Name － City , State
    • Worked as a teacher's aide in the after school childcare program through the Ready to Work Program.
    • Assisted Second grade teacher in the class room helping the children with reading skills.
    • Graded papers, entered grades, and assisted with daily management of classroom control.
    Awards and Recognition

    Phi Theta Kappa Honor Society 2005

    Dean List for four semesters

    Interests
    • Current Student Adviser for the ""Service Club"" at a local homeschool Co- op
    • Volunteered at the Lake Cumberland Community Action Heating Assistance
    • Volunteered with Southwestern Music Boosters
    • Volunteered at the Pulaski County Senior Citizens Center/ delivered Meals On Wheels
    • Volunteered at Necco Foster Care Agency, raising money for the Kids Christmas Fund
    Skills
    • Computer skills, including Microsoft Office
    • Strong verbal skills
    • Strong writing skills
    • Ability to work under pressure and limited time frame
    Additional Information
    • Current Student Advisor for the ""Service Club"" at a local home-school Co-op
    • Volunteer, Lake Cumberland Community Action Heating Assistance
    • Volunteer, Southwestern Music Boosters
    • Volunteer, Pulaski County Senior Citizens Center/ delivered Meals On Wheels Volunteer,
    • Necco Foster Care Agency, Put together a lunch and auction to raise money for Kids Christmas Fund
    ",FITNESS +20552814," SALES Summary Enthusiastic, and outgoing Customer Service Associate proficient at building positive relationships with new and existing +customers by offering superior customer service. Skilled in establishing rapport with clients. Self-motivated with exceptional +communication and computer capabilities. Highlights Exceptional communication skills Upselling techniques Quick learner  Merchandising Credit card processing Stocking Strategic sales knowledge Skilled problem solver Proficient in cash management Cash handling accuracy Banking and financial services background Organized Detail-oriented Excellent multi-tasker Display design Flexible schedule Proficient in MS Office Experience Company Name City , State Sales 10/2014 to 09/2015 Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Answered product questions with up-to-date knowledge of sales and store promotions. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Provided ongoing guest service, including giving fashion advice. Maintained cleanliness and presentation of stock room and production floor. Built long-term customer relationships and advised customers on purchases and promotions. Routinely answered customer questions regarding merchandise and pricing. Asked open-ended questions to assess customer needs. Designed displays to make the store experience interactive, engaging and reassuring. Learned, referenced and applied product knowledge information. Replenished supplies, bags and other materials at each cash wrap. Folded and arranged garments in attractive displays. Recommended alternative items if product was out of stock. Company Name City , State Laborer/ Housekeeping 09/2013 to 06/2014 Properly labeled and diluted all cleaning solutions. Supervised the cleaning, maintenance and care of building and grounds. Thoroughly scrubbed and cleaned bathroom fixtures and partitions. Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls. Spot cleaned furniture and carpet. Cleaned building floors by sweeping, mopping, scrubbing and vacuuming. Promoted building security by locking doors and checking electrical appliances for safety hazards. Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events. Scrubbed, top-coated, buffed and varnished hard floors. Worked here again in 2015. Company Name City , State Cashier 11/2011 to 05/2012 Answered several calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Answered product questions with up-to-date knowledge of sales and store promotions. Company Name City , State Cashier/ Food Preperation/ Tanning 01/2011 to 07/2011 Answered questions regarding the store and its merchandise. Greeted customers and ascertained customers' needs. Stocked shelves and supplies and organized displays. Baked, roasted, broiled, and steamed meats, fish, vegetables, and other foods Trained kitchen staff on proper use of equipment, food handling, and portion sizing. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices Prepared daily food items, and cooked simple foods and beverages Executed customer transactions, including money, checks and charge accounts. Counted cash drawers. Company Name City , State Technician 06/2010 to 09/2010 Cared for animals pre-surgery. Performed routine diagnostic tests. Helped euthanize sick and injured animals when appropriate. Cared for animals in both routine and emergency situations. Weighed and helped preform exams on animals and recorded information in files. Help Vet on duty with surgeries. Prepared billing after treatment. Company Name City , State Substitute Secretary / Substitute Teachers aide 08/2009 to Current Promoted good behavior by using the positive reinforcement method. Helped distribute employee notices and mail around the office. Screened all visitors and directed them to the correct employee or office. Answered and quickly redirected several calls per day. Answered and managed incoming and outgoing calls while recording accurate messages. Maintained a clean reception area, including lounge and associated areas. Helped with children that needed direct supervision at all times. Company Name City , State Teller 12/2006 to 02/2009 Organized, stocked and maintained the teller window area. Organized and removed online banking files no longer in use. Executed customer transactions, including deposits, withdrawals, money orders and checks. Rapidly and efficiently prepared customer and ATM cash and change orders. Coordinated daily cash reconciliation at a high-volume location. Maintained balancing record with a high rate of accuracy. Handled various accounting transactions. Company Name City , State Customer Service 04/2006 to 12/2006 Office Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris. Refilled and rotated items on shelves to maintain well-stocked inventory. Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists. Verified all deliveries against invoices and completed shortage and overage reports. Developed knowledge about products and sales items to answer shoppers' questions. Maintained up-to-date knowledge of product and service changes. Solved unresolved customer issues. Strong leader of customer support staff. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Created daily and weekly cash reports for accounting management. Monitored payments due from clients and promptly contacted clients with past due payments. Executed customer transactions, including deposits, withdrawals, money orders and checks. Coordinated daily cash reconciliation at a high-volume location. Handled various accounting transactions. Company Name City , State Housekeeping 05/2012 to Current Cleaned rooms to the satisfaction of all clients. Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines. Cleaned and maintained bathrooms and showers and swept and mopped floors. Traveled to and from work sites in a timely manner. Dusted furniture, walls, machines and equipment. Dusted and mopped all hard surfaces. Gathered and emptied trash and recycling bins. Polished furniture and metal fixtures. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service requests and emergency call-outs. Education High School Diploma 2006 Oak Hill High School , City , State GPA: Top 10% of class Graduated with Honors member of National Honor Society treasurer of FCCLA Top 10% of class Graduated with Honors Member of National Honor Society Treasurer of FCCLA Skills  cash management, communication skills, computer literate,customer service ","
    SALES
    Summary
    Enthusiastic, and outgoing Customer Service Associate proficient at building positive relationships with new and existing +customers by offering superior customer service. Skilled in establishing rapport with clients. Self-motivated with exceptional +communication and computer capabilities.
    Highlights
    • Exceptional communication skills
    • Upselling techniques
    • Quick learner 
    • Merchandising
    • Credit card processing
    • Stocking
    • Strategic sales knowledge
    • Skilled problem solver
    • Proficient in cash management
    • Cash handling accuracy
    • Banking and financial services background
    • Organized
    • Detail-oriented
    • Excellent multi-tasker
    • Display design
    • Flexible schedule
    • Proficient in MS Office
    Experience
    Company Name City , State Sales 10/2014 to 09/2015
    • Greeted customers entering the store to ascertain what each customer wanted or needed.
    • Described product to customers and accurately explained details and care of merchandise.
    • Politely assisted customers in person and via telephone.
    • Answered product questions with up-to-date knowledge of sales and store promotions.
    • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
    • Provided ongoing guest service, including giving fashion advice.
    • Maintained cleanliness and presentation of stock room and production floor.
    • Built long-term customer relationships and advised customers on purchases and promotions.
    • Routinely answered customer questions regarding merchandise and pricing.
    • Asked open-ended questions to assess customer needs.
    • Designed displays to make the store experience interactive, engaging and reassuring.
    • Learned, referenced and applied product knowledge information.
    • Replenished supplies, bags and other materials at each cash wrap.
    • Folded and arranged garments in attractive displays.
    • Recommended alternative items if product was out of stock.
    Company Name City , State Laborer/ Housekeeping 09/2013 to 06/2014
    • Properly labeled and diluted all cleaning solutions.
    • Supervised the cleaning, maintenance and care of building and grounds.
    • Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
    • Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
    • Spot cleaned furniture and carpet.
    • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
    • Promoted building security by locking doors and checking electrical appliances for safety hazards.
    • Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
    • Scrubbed, top-coated, buffed and varnished hard floors.
    • Worked here again in 2015.
    Company Name City , State Cashier 11/2011 to 05/2012
    • Answered several calls per day by addressing customer inquiries, solving problems and providing new product information.
    • Greeted customers entering the store to ascertain what each customer wanted or needed.
    • Politely assisted customers in person and via telephone.
    • Provided an elevated customer experience to generate a loyal clientèle.
    • Answered product questions with up-to-date knowledge of sales and store promotions.
    Company Name City , State Cashier/ Food Preperation/ Tanning 01/2011 to 07/2011
    • Answered questions regarding the store and its merchandise.
    • Greeted customers and ascertained customers' needs.
    • Stocked shelves and supplies and organized displays.
    • Baked, roasted, broiled, and steamed meats, fish, vegetables, and other foods Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
    • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices Prepared daily food items, and cooked simple foods and beverages Executed customer transactions, including money, checks and charge accounts.
    • Counted cash drawers.
    Company Name City , State Technician 06/2010 to 09/2010
    • Cared for animals pre-surgery.
    • Performed routine diagnostic tests.
    • Helped euthanize sick and injured animals when appropriate.
    • Cared for animals in both routine and emergency situations.
    • Weighed and helped preform exams on animals and recorded information in files.
    • Help Vet on duty with surgeries.
    • Prepared billing after treatment.
    Company Name City , State Substitute Secretary / Substitute Teachers aide 08/2009 to Current
    • Promoted good behavior by using the positive reinforcement method.
    • Helped distribute employee notices and mail around the office.
    • Screened all visitors and directed them to the correct employee or office.
    • Answered and quickly redirected several calls per day.
    • Answered and managed incoming and outgoing calls while recording accurate messages.
    • Maintained a clean reception area, including lounge and associated areas.
    • Helped with children that needed direct supervision at all times.
    Company Name City , State Teller 12/2006 to 02/2009
    • Organized, stocked and maintained the teller window area.
    • Organized and removed online banking files no longer in use.
    • Executed customer transactions, including deposits, withdrawals, money orders and checks.
    • Rapidly and efficiently prepared customer and ATM cash and change orders.
    • Coordinated daily cash reconciliation at a high-volume location.
    • Maintained balancing record with a high rate of accuracy.
    • Handled various accounting transactions.
    Company Name City , State Customer Service 04/2006 to 12/2006
    • Office Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
    • Refilled and rotated items on shelves to maintain well-stocked inventory.
    • Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists.
    • Verified all deliveries against invoices and completed shortage and overage reports.
    • Developed knowledge about products and sales items to answer shoppers' questions.
    • Maintained up-to-date knowledge of product and service changes.
    • Solved unresolved customer issues.
    • Strong leader of customer support staff.
    • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
    • Created daily and weekly cash reports for accounting management.
    • Monitored payments due from clients and promptly contacted clients with past due payments.
    • Executed customer transactions, including deposits, withdrawals, money orders and checks.
    • Coordinated daily cash reconciliation at a high-volume location.
    • Handled various accounting transactions.
    Company Name City , State Housekeeping 05/2012 to Current
    • Cleaned rooms to the satisfaction of all clients.
    • Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines.
    • Cleaned and maintained bathrooms and showers and swept and mopped floors.
    • Traveled to and from work sites in a timely manner.
    • Dusted furniture, walls, machines and equipment.
    • Dusted and mopped all hard surfaces.
    • Gathered and emptied trash and recycling bins.
    • Polished furniture and metal fixtures.
    • Managed quality communication, customer support and product representation for each client.
    • Worked under strict deadlines and responded to service requests and emergency call-outs.
    Education
    High School Diploma 2006 Oak Hill High School , City , State GPA: Top 10% of class Graduated with Honors member of National Honor Society treasurer of FCCLA
    Top 10% of class
    Graduated with Honors
    Member of National Honor Society
    Treasurer of FCCLA
    Skills
     cash management, communication skills, computer literate,customer service
    ",SALES +23464505," JAVA INTERN Career Overview Developer well-versed in structuring, developing and implementing interactive websites. with experience in back-end programming, relational databases and performance testing SAN. Education May 2015 Wichita State University － City , State Master of Science Computer Science GPA: GPA: 3.93/4 GPA: 3.92/4 May 2013 BMSCE － City , State Bachelor of Engineering Computer Science GPA: GPA: 8.81/10 GPA: 8.81/10 Qualifications Programming and design skills Strong analytical skills Optimizing and performance tuning Experience with writing and executing test plans Experience working in Agile Software development methodology Capable of working simultaneously on diverse projects individually and as a team Experience in project presentations and enthusiasm in understanding new concepts Technical Skills Server-side technologies : servlets, JSP, J2EE technologies, Hibernate3.x, JPA, Spring 3.0, Struts 2.0, EJB, JMS, Design patterns, SQL, Pl/SQL Client-side scripting : HTML5, CSS, Java Script, AngularJS, Jquery and bootstrap Consuming and producing SOAP and Restful web services (XML and JSON) C, C++,Unix system programming, CUDA, Perl Data Structures, Operating system concepts, multicore and multi-threaded programming, SAN, UNIX Tools : Eclipse, IOmeter , Code Warrior, vi editor, Visual Studio, Arduino, Oracle 11g, Code Blocks, iSCSI initiator, NetApp internal tools, Navicat, JConsole, JMeter, tomcat, JBOSS, Git Technical projects Unix system programming : Built a binary search tree using system calls in C (on Linux platform) to sort a file of records Implementation of Unix commands : tail, tee, cp and mv, in C Parallel Apriori algorithm proposal on Nvidia GPU Performance of Apriori algorithm with multiple threads on a single-core machine was compared against multi-threading on GPU. The newly proposed algorithm reduces the processing overhead on GPU. Leave management system: Designed and implemented a module to help the organization to log the attendance of employees with its biometric system. This project had html, jquery, AngularJS for front-end and Spring MVC, Hibernate running on tomcat server in the back end and Oracle 11g server as database Work Experience Java intern , 06/2013 － Current Company Name － City , State Designing and implementing Leave Management System for internal use(Spring MVC) Receiving training in core java and J2EE technologies Consuming and producing web services for a bank application Creating Single Page Application in AngularJS Test contractor (Performance and Benchmarking team) , 05/2014 － 05/2015 Company Name － City , State Executed test cases and analyze performance numbers against benchmarks Conducted root-cause analysis for performance degradation in controller firmware builds by running continuous performance verification (PCV) tests daily. Participated in scrum meetings Automated using Action Word Script (AWS), batch script, Java ( Member of automation team) Graduate Research Assistant , 12/2013 － 05/2014 Company Name － City , State Managed and maintained NIAR composites database Created charts and updated the database Wrote macros for doing data analysis ","
    JAVA INTERN
    Career Overview

    Developer well-versed in structuring, developing and implementing interactive websites. with experience in back-end programming, relational databases and performance testing SAN.


    Education
    May 2015 Wichita State University － City , State Master of Science Computer Science GPA: GPA: 3.93/4

    GPA: 3.92/4
    May 2013 BMSCE － City , State Bachelor of Engineering Computer Science GPA: GPA: 8.81/10

    GPA: 8.81/10
    Qualifications
    • Programming and design skills
    • Strong analytical skills
    • Optimizing and performance tuning
    • Experience with writing and executing test plans
    • Experience working in Agile Software development methodology
    • Capable of working simultaneously on diverse projects individually and as a team
    • Experience in project presentations and enthusiasm in understanding new concepts
    Technical Skills
    • Server-side technologies : servlets, JSP, J2EE technologies, Hibernate3.x, JPA, Spring 3.0, Struts 2.0, EJB, JMS, Design patterns, SQL, Pl/SQL
    • Client-side scripting : HTML5, CSS, Java Script, AngularJS, Jquery and bootstrap
    • Consuming and producing SOAP and Restful web services (XML and JSON)
    • C, C++,Unix system programming, CUDA, Perl
    • Data Structures, Operating system concepts, multicore and multi-threaded programming, SAN, UNIX
    • Tools : Eclipse, IOmeter , Code Warrior, vi editor, Visual Studio, Arduino, Oracle 11g, Code Blocks, iSCSI initiator, NetApp internal tools, Navicat, JConsole, JMeter, tomcat, JBOSS, Git
    Technical projects
    • Unix system programming : Built a binary search tree using system calls in C (on Linux platform) to sort a file of records Implementation of Unix commands : tail, tee, cp and mv, in C
    • Parallel Apriori algorithm proposal on Nvidia GPU Performance of Apriori algorithm with multiple threads on a single-core machine was compared against multi-threading on GPU. The newly proposed algorithm reduces the processing overhead on GPU.
    • Leave management system: Designed and implemented a module to help the organization to log the attendance of employees with its biometric system. This project had html, jquery, AngularJS for front-end and Spring MVC, Hibernate running on tomcat server in the back end and Oracle 11g server as database
    Work Experience
    Java intern , 06/2013 － Current Company Name － City , State
    • Designing and implementing Leave Management System for internal use(Spring MVC)
    • Receiving training in core java and J2EE technologies
    • Consuming and producing web services for a bank application
    • Creating Single Page Application in AngularJS
    Test contractor (Performance and Benchmarking team) , 05/2014 － 05/2015 Company Name － City , State
    • Executed test cases and analyze performance numbers against benchmarks
    • Conducted root-cause analysis for performance degradation in controller firmware builds by running continuous performance verification (PCV) tests daily.
    • Participated in scrum meetings
    • Automated using Action Word Script (AWS), batch script, Java ( Member of automation team)
    Graduate Research Assistant , 12/2013 － 05/2014 Company Name － City , State
    • Managed and maintained NIAR composites database
    • Created charts and updated the database
    • Wrote macros for doing data analysis
    ",AVIATION +22351830," CONSULTANT Summary 7 years of professional IT experience with Masters degree in computer applications; worked mainly with Java (JEE) programming languages. Passionate about Clean code programming skills and Emergent design techniques. Hands on experience with Test-driven development (TDD) and Behavior-driven development (BDD) with test automation scripts to deliver high quality product. Good java performance improvement and reliability experience. Good knowledge to achieve high-availability and Continuous Integration. Good understanding of Relational and NoSQL databases. Experienced with development processes using Agile, Scrum. Well versed with Deutsch culture and traditions, worked with Deutsch clients and colleagues for more than five years and stayed in client location (Berlin, Germany) around for two years. Passed German A1 language certification exam and currently pursuing A2. Highlights Java, JEE (Web Services, JSP, Servlet, Struts, JDBC, JMS, MDB, JMX) Spring Ioc, Spring MVC (REST), Spring Security, Spring Remoting, Spring AMQP. Hibernate,MyBatis, Maven, Mockito, WireMock. JMeter, Gatling, JUnit RabbitMQ, IBM MqSeries. Service Oriented Architecture (SOA) Enterprise Service Bus (OSB), Business Process Execution Language, SoapUI BPEL), Web services, XML, XSD, XSLT, XPATH, Xquery, SOAP. Spring MVC - RESTFul services with JSON and XML Web Servers/Tools Tomcat - Eclipse/Spring tool suite (STS), Maven Jetty Plugin Oracle Weblogic 11g - SOA Server - Jdevelopper 11.x Oracle Weblogic11g - Oracle Service Bus (OSB) (OEPE) Websphere Application Server -WAS 7.0/WAS 6.0 - RSA(IBM) Rational Application Developer RAD 6.0(IBM) Database: Oracle 11g, JAVADB - DERBY, HSQLDB, MySql Scripting language JavaScript, HTML Version control Git-Stash, Subversion (SVN) Other utilities UML - Enterprise Architect 7.5 (EA) LDAP - Jexplorer, MQExplorer, Atlassian stack- JIRA, Bamboo and Confluence, Puppet Development Platform / Operating Systems Mac OS, Windows 2000/XP/windows7, Linux Quality Assurance and Robustness Sonar, performance improvement using JProfiler and VisualVM. ELK stack and Java melody for API monitoring. Experience Company Name January 2013 to March 2015 Consultant City Project - Identity and access management (IAM) ADP Dealer services provide services to Automotive dealers with the help of various web based application. Identity and access management provides Authentication, Authorization, user management,user provisioning, Single Sign On (SSO), Federation Services and OAuth to these applications. Designed & developed RESTFul APIs using Spring framework. Secured APIs with Oauth2.0 and Basic Authentication protocol. Implemented RabbitMQ for API Integration thru Spring AMQP and Spring Integration. Implemented pivotal GemFire (In-Memory database) to achieve high-performance and to handle high load on Authorization service. Implemented MyBatis as persistence framework for Identity service. Used Oracle RDBMS as user store, implemented Liquibase for identity and authorization. Improved meaningful unit test coverage till 90+ %. Organized QA and Wrote integration test cases and performance test cases using JMeter and Gatling (Scala) respectively. Used Mockito and WireMock as a mocking framework. Improved API performance by 200%. Worked metrics/monitoring tool like ELK (elasticsearch logstash kibana) stack for API Dashboard. Used CA Siteminder for Authentication and as SSO provider. Implemented several Java Utilities as a part of innovation which helped team. Many times Showcased working software to Product management and stack holders. Enthusiastic about learning new web technologies and train team on it. Company Name October 2010 to December 2012 Senior Associate Software developer City T-System GmbH is a software arm of Deutsch Telekom (T.com), it provides vast variety of telecom solutions. Cognizant and T-Systems are strategic business partners. Sofia is a telecom provisioning system. It is developed to provide a management console to manage various element managers like CUCM, Novatec and Cisco Voice Gateway. Sofia provisioning system gets orders from various external system. According to order, Sofia provisioning system delegates those orders to respective modules. Implemented SOAP web services utilising Oracle SOA suite. Implemented MDS as repository for Schema and WSDL. Used Jdeveloper to implement Business process execution language (BPEL). Used Oracle Service Bus (OSB) for service integration. Implemented various services for IP phones like call waiting, Call Forwarding, Speed Dial and Change PIN. These services are exposed as XML RESTFul services using OSB. Worked on Spring MVC application for Sofia UI. Created Database adapters on top of database Objects in OSB. Implemented a utility for data synchronization to synch data between various external systems and Sofia database. Learned completely new technology like OSB and provided training and coaching to the team members. Project - Business logic Technique (BL-T). Company Name October 2007 to October 2010 Associate City BL-T is an OSS system from T-Home to investigate and Reserve DSL connection at the any place in Europe on the basis of parameters like telephone number. It acts as an intelligent interface between the NorthBound systems and the SouthBound systems. Implemented services S1, S2, S3, S4 ... for NorthBound systems. Each of the above mentioned services are meant to carry out special process in the PreOrder. The end result of the entire process is a PreOrder to be updated in E2E. Implemented services integration using (JMS) and MDB in the form of XML messages over IBM MQ Series. Used XBEAN for message transformation. Implemented BL-T Admin console using HTML, JSP, JavaScript and Struts Framework. Education RGPV University June 2004 Masters of Computer Applications India Vikram University June 2001 Bachelor of Commerce India Languages Fluent in English and Hindi, Basic German(A1). Skills ADP, API, Architect 7.5, Automotive, Basic, Business Process, Cisco, coaching, com, CA, Version control, Database, DSL, Eclipse, Fluent in English, XML, Gateway, German, Hindi, HTML, IBM, IBM MQ Series, IBM MqSeries, innovation, IP, Java, JMS, JSP, JavaScript, JDBC, JSON, LDAP, Linux, logic, Mac OS, Memory, access, windows7, Windows 2000, MVC, MySql, Enterprise, Operating Systems, Oracle, Developer, OSS, Product management, QA, Quality Assurance, RAD 6.0, Oracle RDBMS, Servlet, Scripting, SOAP, strategic, Struts, telecom, telephone, phones, Tomcat, UML, Utilities, Web Servers, Weblogic, Websphere, XSLT ","
    CONSULTANT
    Summary
    7 years of professional IT experience with Masters degree in computer applications; worked mainly with Java (JEE) programming languages. Passionate about Clean code programming skills and Emergent design techniques. Hands on experience with Test-driven development (TDD) and Behavior-driven development (BDD) with test automation scripts to deliver high quality product. Good java performance improvement and reliability experience. Good knowledge to achieve high-availability and Continuous Integration. Good understanding of Relational and NoSQL databases. Experienced with development processes using Agile, Scrum. Well versed with Deutsch culture and traditions, worked with Deutsch clients and colleagues for more than five years and stayed in client location (Berlin, Germany) around for two years. Passed German A1 language certification exam and currently pursuing A2.
    Highlights
    • Java, JEE (Web Services, JSP, Servlet, Struts, JDBC, JMS, MDB, JMX) Spring Ioc, Spring MVC (REST), Spring Security, Spring Remoting, Spring AMQP.
    • Hibernate,MyBatis, Maven, Mockito, WireMock. JMeter, Gatling, JUnit
    • RabbitMQ, IBM MqSeries.
    • Service Oriented Architecture (SOA)
    • Enterprise Service Bus (OSB), Business Process Execution Language, SoapUI
    • BPEL), Web services, XML, XSD, XSLT, XPATH, Xquery, SOAP.
    • Spring MVC - RESTFul services with JSON and XML
    • Web Servers/Tools
    • Tomcat - Eclipse/Spring tool suite (STS), Maven Jetty Plugin
    • Oracle Weblogic 11g - SOA Server - Jdevelopper 11.x
    • Oracle Weblogic11g - Oracle Service Bus (OSB) (OEPE)
    • Websphere Application Server -WAS 7.0/WAS 6.0 - RSA(IBM)
    • Rational Application Developer RAD 6.0(IBM)
    • Database:
    • Oracle 11g, JAVADB - DERBY, HSQLDB, MySql
    • Scripting language
    • JavaScript, HTML
    • Version control
    • Git-Stash, Subversion (SVN)
    • Other utilities
    • UML - Enterprise Architect 7.5 (EA) LDAP - Jexplorer, MQExplorer, Atlassian stack- JIRA, Bamboo and Confluence, Puppet
    • Development Platform /
    • Operating Systems
    • Mac OS, Windows 2000/XP/windows7, Linux
    • Quality Assurance and Robustness
    • Sonar, performance improvement using JProfiler and VisualVM.
    • ELK stack and Java melody for API monitoring.
    Experience
    Company Name January 2013 to March 2015 Consultant
    City
    • Project - Identity and access management (IAM) ADP Dealer services provide services to Automotive dealers with the help of various web based application.
    • Identity and access management provides Authentication, Authorization, user management,user provisioning, Single Sign On (SSO), Federation Services and OAuth to these applications.
    • Designed & developed RESTFul APIs using Spring framework.
    • Secured APIs with Oauth2.0 and Basic Authentication protocol.
    • Implemented RabbitMQ for API Integration thru Spring AMQP and Spring Integration.
    • Implemented pivotal GemFire (In-Memory database) to achieve high-performance and to handle high load on Authorization service.
    • Implemented MyBatis as persistence framework for Identity service.
    • Used Oracle RDBMS as user store, implemented Liquibase for identity and authorization.
    • Improved meaningful unit test coverage till 90+ %.
    • Organized QA and Wrote integration test cases and performance test cases using JMeter and Gatling (Scala) respectively.
    • Used Mockito and WireMock as a mocking framework.
    • Improved API performance by 200%.
    • Worked metrics/monitoring tool like ELK (elasticsearch logstash kibana) stack for API Dashboard.
    • Used CA Siteminder for Authentication and as SSO provider.
    • Implemented several Java Utilities as a part of innovation which helped team.
    • Many times Showcased working software to Product management and stack holders.
    • Enthusiastic about learning new web technologies and train team on it.
    Company Name October 2010 to December 2012 Senior Associate Software developer
    City
    • T-System GmbH is a software arm of Deutsch Telekom (T.com), it provides vast variety of telecom solutions.
    • Cognizant and T-Systems are strategic business partners.
    • Sofia is a telecom provisioning system.
    • It is developed to provide a management console to manage various element managers like CUCM, Novatec and Cisco Voice Gateway.
    • Sofia provisioning system gets orders from various external system.
    • According to order, Sofia provisioning system delegates those orders to respective modules.
    • Implemented SOAP web services utilising Oracle SOA suite.
    • Implemented MDS as repository for Schema and WSDL.
    • Used Jdeveloper to implement Business process execution language (BPEL).
    • Used Oracle Service Bus (OSB) for service integration.
    • Implemented various services for IP phones like call waiting, Call Forwarding, Speed Dial and Change PIN.
    • These services are exposed as XML RESTFul services using OSB.
    • Worked on Spring MVC application for Sofia UI.
    • Created Database adapters on top of database Objects in OSB.
    • Implemented a utility for data synchronization to synch data between various external systems and Sofia database.
    • Learned completely new technology like OSB and provided training and coaching to the team members.
    • Project - Business logic Technique (BL-T).
    Company Name October 2007 to October 2010 Associate
    City
    • BL-T is an OSS system from T-Home to investigate and Reserve DSL connection at the any place in Europe on the basis of parameters like telephone number.
    • It acts as an intelligent interface between the NorthBound systems and the SouthBound systems.
    • Implemented services S1, S2, S3, S4 ...
    • for NorthBound systems.
    • Each of the above mentioned services are meant to carry out special process in the PreOrder.
    • The end result of the entire process is a PreOrder to be updated in E2E.
    • Implemented services integration using (JMS) and MDB in the form of XML messages over IBM MQ Series.
    • Used XBEAN for message transformation.
    • Implemented BL-T Admin console using HTML, JSP, JavaScript and Struts Framework.
    Education
    RGPV University June 2004 Masters of Computer Applications India
    Vikram University June 2001 Bachelor of Commerce India
    Languages
    Fluent in English and Hindi, Basic German(A1).
    Skills
    ADP, API, Architect 7.5, Automotive, Basic, Business Process, Cisco, coaching, com, CA, Version control, Database, DSL, Eclipse, Fluent in English, XML, Gateway, German, Hindi, HTML, IBM, IBM MQ Series, IBM MqSeries, innovation, IP, Java, JMS, JSP, JavaScript, JDBC, JSON, LDAP, Linux, logic, Mac OS, Memory, access, windows7, Windows 2000, MVC, MySql, Enterprise, Operating Systems, Oracle, Developer, OSS, Product management, QA, Quality Assurance, RAD 6.0, Oracle RDBMS, Servlet, Scripting, SOAP, strategic, Struts, telecom, telephone, phones, Tomcat, UML, Utilities, Web Servers, Weblogic, Websphere, XSLT
    ",CONSULTANT +78403342," ACCOUNTANT Summary Self-motivated accountant offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive auditing and finance knowledge. Highlights Complex problem solving Strong communication skills Expert in customer relations Portfolio management A Proficient in Microsoft Office Microsoft Excel expert Risk management expertise Financial statement analysis General ledger accounting Accomplishments Achieved an internal audit score of 95%. Promoted to Auditor after just 3 months of employment. Boosted quality ratings by 85% by developing new processes and improving work flow. Experience Accountant Current to September 2014 Company Name － City , State Prepare unpaid reports on actual expenses for marketing line of business. Create and maintain pending and process able database. Prepare and setup vendor purchase orders contracts as well as CRX templates. Verify funding and SAP project code against the most recent budget/forecast submission. Key invoices into ePurchase system as well as approve and reconcile invoices. Track invoices from submission to payment on database. Monitor invoice central mailbox that will include invoice submission by marketers, purchase order request. Respond to marketing or other internal staff inquiries regarding vendor invoices and templates as well as analytical request. Special projects as required. Accounting Coordinator Associate August 2011 to May 2014 Company Name － City , State Prepare and modify excel pivot table reports as well as reconcile and balance. Analyze data within pivot table and HSA databases. Assist business analyst in gathering and analyzing large sets of complex data. Create and run HSA exceptions and paid reports. Respond to marketing, brokers, clients and other internal staff inquiries regarding account setup, exceptions, disbursements and payments as well as analytical request. Conduct routine audits as needed as well as generate monthly reports on findings. Setup all financial and personal information for new groups. Served as liaison for marketing, brokers and clients to resolve member issues or the setup of new accounts. Assisted with testing, identifying gaps and recommending new improvements on processing work more efficiently. Auditor February 2007 to August 2011 Company Name － City , State Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes. Developed metrics used to determine inefficiencies and areas for improvement.Tracked, analyzed and interpreted trends in [Data type] data. Documented process flows and developed requirements for functional improvements and enhancements. Conducted activity-based analysis of business processes and made recommendations based on the findings. Review and identify claims reviewers errors and determine the cause of the error and provide written audit documentation regarding audit observation. Analyze and review response to audit observations and facilitate corrective action plan. Collaborated with directors and managers to investigate questionable issues and failed compliance procedures. Acted as a Team Lead for additional team support as well as point of contact for the Review Department to ensure teams are in compliance and deficiency codes were used effectively. Monitored new processes, policies and work flow strategies that were implemented by leadership. Educated new hires and newly promoted employees on standard of job duties. Held Side-by-Side sessions with Reviewers to deliver direct audit feedback from sampled work. Provided subject matters export support to enhance the proprietary systems. Enhancements resulted in increased accurate measurements of deficiency codes, improved reporting and positively impacted reviewer's efficiency. Consulted with department peers to address weekly trending errors and formulated solutions. Document sessions to track reviewer's progress and provide improvement based on my analysis. Claims reviewer February 2007 to April 2007 Company Name － City , State Process, verify and analyze submitted asbestos claims to determine alleged disease eligibility. Locates and interprets complex information such as depositions and medical records from a number of databases in order to process claims. Identifies error trends and notifies the appropriate areas for correction and educating the necessary parties. Trained and coached lower level claims reviewer. Payment Analyst November 2004 to February 2007 Company Name － City , State Processed over 1,000 customer monthly auto loan payments. Review/Reconcile general ledgers. Researched and resolved misapplied payments as well as payment inaccuracies. Reviewed monthly financial statements Responded timely and accurately to inquiries on customer payments. Corrected non-payment related discrepancies. Performed other duties as assigned by supervisor or manager. Trust Control Reconciliation Specialist November 1999 to November 2004 Company Name － City , State Process and reconciles a variety of securities and cash related transactions. Identified, research and resolve processing errors, and take necessary actions to balance differences. Responsible for creating general ledgers and daily balancing of activity in trust accounts. Ensured proper safekeeping of bank and customer assets. Recognized and proactively address risk associated with consumer compliance and fair lending. Education Accounting Certificate : Accounting , 2012 Cecil County Community College － City , State Performing Payroll in QuickBooks 2009 Certificate : Payroll , 2012 Cecil County Community College － City , State Bachelor of Science : General Studies , 2011 Wilmington University － City , State , New Castle County General Studies Skills Accounting, balance, budget, business analyst, Call Center, Cash Management, closing, contracts, Critical Thinking, client, clients, databases, database, documentation, Financial, financial statements, leadership, Team Lead, marketing, excel, mail, MS Office Suites, Payroll, policies, processes, progress, Quality Assurance, QuickBooks, relationship management, reporting, research, Risk Management, SAP, securities, statistics, supervisor, phone, written ","
    ACCOUNTANT
    Summary

    Self-motivated accountant offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive auditing and finance knowledge.



    Highlights
    • Complex problem solving
    • Strong communication skills
    • Expert in customer relations
    • Portfolio management

    • A
    • Proficient in Microsoft Office
    • Microsoft Excel expert
    • Risk management expertise

    Financial statement analysis

    General ledger accounting
    Accomplishments

    Achieved an internal audit score of 95%.

    Promoted to Auditor after just 3 months of employment.

    Boosted quality ratings by 85% by developing new processes and improving work flow.

    Experience
    Accountant
    Current to September 2014     Company Name － City , State
    • Prepare unpaid reports on actual expenses for marketing line of business.
    • Create and maintain pending and process able database.
    • Prepare and setup vendor purchase orders contracts as well as CRX templates.
    • Verify funding and SAP project code against the most recent budget/forecast submission.
    • Key invoices into ePurchase system as well as approve and reconcile invoices.
    • Track invoices from submission to payment on database.
    • Monitor invoice central mailbox that will include invoice submission by marketers, purchase order request.
    • Respond to marketing or other internal staff inquiries regarding vendor invoices and templates as well as analytical request.
    • Special projects as required.
    Accounting Coordinator Associate
    August 2011 to May 2014     Company Name － City , State
    • Prepare and modify excel pivot table reports as well as reconcile and balance.
    • Analyze data within pivot table and HSA databases.
    • Assist business analyst in gathering and analyzing large sets of complex data.
    • Create and run HSA exceptions and paid reports.
    • Respond to marketing, brokers, clients and other internal staff inquiries regarding account setup, exceptions, disbursements and payments as well as analytical request.
    • Conduct routine audits as needed as well as generate monthly reports on findings.
    • Setup all financial and personal information for new groups.
    • Served as liaison for marketing, brokers and clients to resolve member issues or the setup of new accounts.
    • Assisted with testing, identifying gaps and recommending new improvements on processing work more efficiently.
    Auditor
    February 2007 to August 2011     Company Name － City , State
    • Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.
    • Developed metrics used to determine inefficiencies and areas for improvement.Tracked, analyzed and interpreted trends in [Data type] data.
    • Documented process flows and developed requirements for functional improvements and enhancements.
    • Conducted activity-based analysis of business processes and made recommendations based on the findings.
    • Review and identify claims reviewers errors and determine the cause of the error and provide written audit documentation regarding audit observation.
    • Analyze and review response to audit observations and facilitate corrective action plan.
    • Collaborated with directors and managers to investigate questionable issues and failed compliance procedures.
    • Acted as a Team Lead for additional team support as well as point of contact for the Review Department to ensure teams are in compliance and deficiency codes were used effectively.
    • Monitored new processes, policies and work flow strategies that were implemented by leadership.
    • Educated new hires and newly promoted employees on standard of job duties.
    • Held Side-by-Side sessions with Reviewers to deliver direct audit feedback from sampled work.
    • Provided subject matters export support to enhance the proprietary systems.
    • Enhancements resulted in increased accurate measurements of deficiency codes, improved reporting and positively impacted reviewer's efficiency.
    • Consulted with department peers to address weekly trending errors and formulated solutions.
    • Document sessions to track reviewer's progress and provide improvement based on my analysis.
    Claims reviewer
    February 2007 to April 2007     Company Name － City , State

    Process, verify and analyze submitted asbestos claims to determine alleged disease eligibility.

    Locates and interprets complex information such as depositions and medical records from a number of databases in order to process claims.

    Identifies error trends and notifies the appropriate areas for correction and educating the necessary parties.

    Trained and coached lower level claims reviewer.
    Payment Analyst
    November 2004 to February 2007     Company Name － City , State
    • Processed over 1,000 customer monthly auto loan payments.
    • Review/Reconcile general ledgers.
    • Researched and resolved misapplied payments as well as payment inaccuracies.
    • Reviewed monthly financial statements Responded timely and accurately to inquiries on customer payments.
    • Corrected non-payment related discrepancies.
    • Performed other duties as assigned by supervisor or manager.
    Trust Control Reconciliation Specialist
    November 1999 to November 2004     Company Name － City , State
    • Process and reconciles a variety of securities and cash related transactions.
    • Identified, research and resolve processing errors, and take necessary actions to balance differences.
    • Responsible for creating general ledgers and daily balancing of activity in trust accounts.
    • Ensured proper safekeeping of bank and customer assets.
    • Recognized and proactively address risk associated with consumer compliance and fair lending.
    Education
    Accounting Certificate : Accounting , 2012 Cecil County Community College － City , State
    Performing Payroll in QuickBooks 2009 Certificate : Payroll , 2012 Cecil County Community College － City , State
    Bachelor of Science : General Studies , 2011 Wilmington University �� City , State , New Castle County

    General Studies
    Skills

    Accounting, balance, budget, business analyst, Call Center, Cash Management, closing, contracts, Critical Thinking, client, clients, databases, database, documentation, Financial, financial statements, leadership, Team Lead, marketing, excel, mail, MS Office Suites, Payroll, policies, processes, progress, Quality Assurance, QuickBooks, relationship management, reporting, research, Risk Management, SAP, securities, statistics, supervisor, phone, written

    ",ACCOUNTANT +10281555," CONSTRUCTION SITE MANAGER Summary supervising and overseeing the direction of the project (or a package), ensuring that the client's specifications and requirements are met, reviewing progress and liaising with quantity surveyors to monitor costs +liaising with the client, other construction professionals and, sometimes, members of the public +coordinating and supervising construction workers +selecting tools and materials +making safety inspections and ensuring construction and site safety +checking and preparing site reports, designs and drawings +maintaining quality control procedures +finding ways to prevent problems and to solve any that crop up +assessing and minimising risk +writing reports and keeping on top of paperwork +helping to negotiating contracts and securing permits and licences +As construction managers work on site wherever that site is, be prepared to relocate or face a longer commute as and when required. Skills Good communication skills Problem solving skills Decision-making ability Commercial awareness Ability to motivate other Teamworking skills Good knowledge of building methods and regulations Customer service Account management Business-to-business background Capital planning Staff training Contract negotiation Networking ability Lead development Product expertise Crisis communications Marketing Blueprint reading Regulation and compliance Excellent driving record Detail-oriented Good mechanical aptitude Production line/assembly line forklift experience Good verbal/written communication skills Establishing goals and setting priorities Experience 03/2006 to 12/2012 Construction site manager Company Name － City , State Conferred with sales and marketing teams to ensure consistency in messaging and communication with business partners and customers, and to relay insight from data collected to shape successful marketing campaigns. Conducted strengths, weakness, opportunities and threats (SWOT) analyses to develop strategic plans for corporate level and business units. Worked with current clients to assess needs and develop improvement plans. Stayed current on company products and services to provide top-notch expertise to customers. Set up potential client contacts, cultivated relationships and followed through all service needs. Put together contracts and completed sales with new and existing clients. 02/2003 to 06/2006 Construction Superintendent Company Name － City , State Maintained a written daily log of activities on the job site. Reviewed project drawings to perform  materials purchasing  Reviewed project drawings to perform  materials  Evaluated plans architectural plans and consulted with  Subcontractors  to gain a deep understanding of project & Provided equipment installations for a developing residential community of 40 units, working successfully according to project plans and quality standards. Reviewed engineering documentation to determine order of construction operations. Assisted skilled workers with construction projects in all phases of rough and finish carpentry. Conducted site pre-inspections and coordinated post-construction audits. Managed work with little supervision. Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites. Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was  properly installed and working correctly. 07/2011 to 10/2017 Site Supervisor/Foreman Company Name － City , State Kept track of all inventory, including supplies and materials to help ensure against loss. Gathered project material submittals and maintained records of approvals. Monitored project expenses and developed pre-construction estimates. Maintained a written daily log of activities on the job site. Reviewed project drawings to perform installation activities according to specifications. Evaluated plans architectural plans and consulted with clients to gain a deep understanding of project plan and objectives. Education and Training 1997 Associate of Arts : Criminal Justice Tallahassee Community College － City , State 2020 Associate of Science : Graphic Design Academy of Art University － City , State Activities and Honors Class Experience Worked closely with construction teams at a variety of work sites. Responsible for daily reporting on production equipment, including parts produced, downtime minutes, and any quality concerns. Blueprint Reading +Read blueprints, work orders, and production schedules to accurately determine job instructions and specifications. Problem Diagnosis +Used operational knowledge of systems, parts and components to solve problems that arose during construction  Inspection +Inspected electrical systems, equipment, and fixtures to identify safety hazards for replacement or repair.  Project Planning +Provided project controls, cost estimation, and other business support services to technical line management. Safety Audit +Led monthly safety audits to monitor employee behavior and ensure safe compliance with company policies and safety regulations. Documentation +Reported and documented unsafe conditions, equipment and/or injury. Military Experience 12/1990 to 12/1994 Visual Communications Company Name － State 12/1994 to 12/1996 Safty trainning Petty Officer Company Name － City ","
    CONSTRUCTION SITE MANAGER
    Summary

    supervising and overseeing the direction of the project (or a package), ensuring that the client's specifications and requirements are met, reviewing progress and liaising with quantity surveyors to monitor costs
    +liaising with the client, other construction professionals and, sometimes, members of the public
    +coordinating and supervising construction workers
    +selecting tools and materials
    +making safety inspections and ensuring construction and site safety
    +checking and preparing site reports, designs and drawings
    +maintaining quality control procedures
    +finding ways to prevent problems and to solve any that crop up
    +assessing and minimising risk
    +writing reports and keeping on top of paperwork
    +helping to negotiating contracts and securing permits and licences
    +As construction managers work on site wherever that site is, be prepared to relocate or face a longer commute as and when required.

    Skills
    • Good communication skills
    • Problem solving skills
    • Decision-making ability
    • Commercial awareness
    • Ability to motivate other
    • Teamworking skills
    • Good knowledge of building methods and regulations
    • Customer service
    • Account management
    • Business-to-business background
    • Capital planning
    • Staff training
    • Contract negotiation
    • Networking ability
    • Lead development
    • Product expertise
    • Crisis communications
    • Marketing
    • Blueprint reading
    • Regulation and compliance
    • Excellent driving record
    • Detail-oriented
    • Good mechanical aptitude
    • Production line/assembly line forklift experience
    • Good verbal/written communication skills
    • Establishing goals and setting priorities
    Experience
    03/2006 to 12/2012
    Construction site manager Company Name － City , State
    • Conferred with sales and marketing teams to ensure consistency in messaging and communication with business partners and customers, and to relay insight from data collected to shape successful marketing campaigns.
    • Conducted strengths, weakness, opportunities and threats (SWOT) analyses to develop strategic plans for corporate level and business units.
    • Worked with current clients to assess needs and develop improvement plans.
    • Stayed current on company products and services to provide top-notch expertise to customers.
    • Set up potential client contacts, cultivated relationships and followed through all service needs.
    • Put together contracts and completed sales with new and existing clients.
    02/2003 to 06/2006
    Construction Superintendent Company Name － City , State
    • Maintained a written daily log of activities on the job site.
    • Reviewed project drawings to perform  materials purchasing 
    • Reviewed project drawings to perform  materials
    •  Evaluated plans architectural plans and consulted with  Subcontractors  to gain a deep understanding of project &


    • Provided equipment installations for a developing residential community of 40 units, working successfully according to project plans and quality standards.
    • Reviewed engineering documentation to determine order of construction operations.
    • Assisted skilled workers with construction projects in all phases of rough and finish carpentry.
    • Conducted site pre-inspections and coordinated post-construction audits.


    • Managed work with little supervision.
    • Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites.
    • Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was  properly installed and working correctly.
    07/2011 to 10/2017
    Site Supervisor/Foreman Company Name － City , State
    • Kept track of all inventory, including supplies and materials to help ensure against loss.
    • Gathered project material submittals and maintained records of approvals.
    • Monitored project expenses and developed pre-construction estimates.
    • Maintained a written daily log of activities on the job site.
    • Reviewed project drawings to perform installation activities according to specifications.
    • Evaluated plans architectural plans and consulted with clients to gain a deep understanding of project plan and objectives.
    Education and Training
    1997
    Associate of Arts : Criminal Justice Tallahassee Community College － City , State
    2020
    Associate of Science : Graphic Design Academy of Art University － City , State

    Activities and Honors

    Class

    Experience
    • Worked closely with construction teams at a variety of work sites.
    • Responsible for daily reporting on production equipment, including parts produced, downtime minutes, and any quality concerns.
    • Blueprint Reading
      +Read blueprints, work orders, and production schedules to accurately determine job instructions and specifications.
    • Problem Diagnosis
      +Used operational knowledge of systems, parts and components to solve problems that arose during construction 
    • Inspection
      +Inspected electrical systems, equipment, and fixtures to identify safety hazards for replacement or repair. 
    • Project Planning
      +Provided project controls, cost estimation, and other business support services to technical line management.
    • Safety Audit
      +Led monthly safety audits to monitor employee behavior and ensure safe compliance with company policies and safety regulations.
    • Documentation
      +Reported and documented unsafe conditions, equipment and/or injury.
    Military Experience
    12/1990 to 12/1994
    Visual Communications Company Name － State
    12/1994 to 12/1996
    Safty trainning Petty Officer Company Name － City
    ",CONSTRUCTION +29839396," INVESTMENT BANKING SUMMER ANALYST Skills Java, C+, Python, App development Experience INVESTMENT BANKING SUMMER ANALYST May 2013 to August 2013 Company Name － City , State Advised on $1.2B sell-side M&A deal, completed buy-side M&A screen, and contributed to 11 total project teams + Drove financial analysis for sell-side M&A deal, built the levered model projecting operations, financing and returns + Completed 3 subsequent model iterations and built sensitivities; coded Excel macros to improve client experience + Communicated with clients, partner banks, Goldman leadership to create investor materials and facilitate deal processes + Performed M&A screen for $20B client, designed 7 quantitative screen criteria and ranked 30 potential targets + Built accretion-dilution mini-combo model with flexible architecture facilitating numerous targets and premium scenarios + Read equity research and 10-Ks to create profiles, perform sum-of-the-parts valuation, and write growth commentary. FINANCE RESEARCH ASSISTANT May 2012 to May 2013 Company Name － City , State Analyzed SEC filings to assess target company valuations of strategic buyers compared to those of financial buyers + Reviewed over 300 takeover auction background, identifying data points to calculate takeover premiums paid + Systemically organized information using Excel to facilitate data analysis and further research + Reviewed final paper for previous, relevant topic, and provided content and conceptual improvements. SALES CLERK May 2011 to August 2011 Company Name － City , State Advised customers and completed sales + Increased sales earnings by 20% in the Junior's Department for the period of June to August + Named ""Employee of the Month"" by recommendation of customers for friendly and helpful service (July). Company Name Summary of company industry if not well known; this provides context for job (good starting place is your company's mission statement). Responsibilities. Action; impact. Action; impact. Action; impact. COMPANY CITY, STATE +POSITION MONTH, YEAR - MONTH, YEAR + Responsibilities. Action; impact. Action; impact. COMPANY CITY, STATE +POSITION MONTH, YEAR - MONTH, YEAR + Responsibilities. Action; impact. Action; impact. Education and Training Bachelor of Degree MONTH UNDERGRADUATE SCHOOL － State 4.0 Bachelor of Science : Aeronautical Engineer MAY , 2015 UNITED STATES AIR FORCE ACADEMY COLORADO － City , State Aeronautical Engineer MAY 73/4.0 3.67/4.0 Introduction to Finance Theory, Probability & Statistics, Multivariable Calculus, + Thermodynamics I & II + Roslyn Schulte Memorial Scholarship: awarded to rising college junior that demonstrated leadership and social + responsibility + London School of Economics Study Abroad Program ( : Spring 2014 COLORADO ACADEMY DENVER 4/4.0 3.8/4.0 SAT: 2350/2400 + Class of 2011 President, National Society of Collegiate Scholars, Varsity Volleyball Captain Personal Information Summary of organization purpose if not well known; this provides context for job (good starting place is organization mission statement). + Responsibilities. + Action; impact. + Action; impact. +ASSOCIATION CITY, STATE +POSITION MONTH, YEAR - MONTH, YEAR + Responsibilities. + Action; impact. Interests CADET FOR A DAY, INC. COLORADO SPRINGS, CO +FOUNDER/PRESIDENT NOV 2011 - PRESENT + Founded and direct national 501 (c)3 non-profit spanning 3 states bringing diverse elementary students to the United + States Air Force Academy for a ""cadet for a day"" experience; exposes students to engineering and school opportunities + Built organization structure, lead executive team with special initiatives department; fundraised $56K for annual budget + Monitor non-profit compliance, write and deliver grant presentations, and speak publically about organization experiences Languages Language (fluent) Language (conversational) Skills C+, Calculus, content, client, clients, data analysis, Economics, equity, Finance, financing, financial, financial analysis, French, Java, leadership, macros, materials, Excel, pick, processes, Python, Read, research, sales, SAT, Spanish, Statistics, strategic, Technical Training, unique, valuation Additional Information LEADERSHIP & ACTIVITIES +ORGANIZATION CITY, STATE +POSITION MONTH, YEAR - MONTH, YEAR +Summary of organization purpose if not well known; this provides context for job (good starting place is organization mission statement). + Responsibilities. + Action; impact. + Action; impact. +ASSOCIATION CITY, STATE +POSITION MONTH, YEAR - MONTH, YEAR + Responsibilities. + Action; impact. Achievements: Any recognition, awards, honors +Interests: Include any interests you have LEADERSHIP & ACTIVITIES +CADET FOR A DAY, INC. COLORADO SPRINGS, CO +FOUNDER/PRESIDENT NOV 2011 - PRESENT + Founded and direct national 501 (c)3 non-profit spanning 3 states bringing diverse elementary students to the United + States Air Force Academy for a ""cadet for a day"" experience; exposes students to engineering and school opportunities + Built organization structure, lead executive team with special initiatives department; fundraised $56K for annual budget + Monitor non-profit compliance, write and deliver grant presentations, and speak publically about organization experiences Interests: Volleyball, CrossFit, World Cup ","
    INVESTMENT BANKING SUMMER ANALYST
    Skills
    Java, C+, Python, App development
    Experience
    INVESTMENT BANKING SUMMER ANALYST
    May 2013 to August 2013     Company Name － City , State
    • Advised on $1.2B sell-side M&A deal, completed buy-side M&A screen, and contributed to 11 total project teams + Drove financial analysis for sell-side M&A deal, built the levered model projecting operations, financing and returns + Completed 3 subsequent model iterations and built sensitivities; coded Excel macros to improve client experience + Communicated with clients, partner banks, Goldman leadership to create investor materials and facilitate deal processes + Performed M&A screen for $20B client, designed 7 quantitative screen criteria and ranked 30 potential targets + Built accretion-dilution mini-combo model with flexible architecture facilitating numerous targets and premium scenarios + Read equity research and 10-Ks to create profiles, perform sum-of-the-parts valuation, and write growth commentary.
    FINANCE RESEARCH ASSISTANT
    May 2012 to May 2013     Company Name － City , State
    • Analyzed SEC filings to assess target company valuations of strategic buyers compared to those of financial buyers + Reviewed over 300 takeover auction background, identifying data points to calculate takeover premiums paid + Systemically organized information using Excel to facilitate data analysis and further research + Reviewed final paper for previous, relevant topic, and provided content and conceptual improvements.
    SALES CLERK
    May 2011 to August 2011     Company Name － City , State
    • Advised customers and completed sales + Increased sales earnings by 20% in the Junior's Department for the period of June to August + Named ""Employee of the Month"" by recommendation of customers for friendly and helpful service (July).
    Company Name
    • Summary of company industry if not well known; this provides context for job (good starting place is your company's mission statement).
    • Responsibilities.
    • Action; impact.
    • Action; impact.
    • Action; impact.
    • COMPANY CITY, STATE +POSITION MONTH, YEAR - MONTH, YEAR + Responsibilities.
    • Action; impact.
    • Action; impact.
    • COMPANY CITY, STATE +POSITION MONTH, YEAR - MONTH, YEAR + Responsibilities.
    • Action; impact.
    • Action; impact.
    Education and Training
    Bachelor of Degree MONTH UNDERGRADUATE SCHOOL － State 4.0
    Bachelor of Science : Aeronautical Engineer MAY , 2015 UNITED STATES AIR FORCE ACADEMY COLORADO － City , State Aeronautical Engineer MAY 73/4.0 3.67/4.0
    Introduction to Finance Theory, Probability & Statistics, Multivariable Calculus, + Thermodynamics I & II + Roslyn Schulte Memorial Scholarship: awarded to rising college junior that demonstrated leadership and social + responsibility + London School of Economics Study Abroad Program ( : Spring 2014 COLORADO ACADEMY DENVER 4/4.0 3.8/4.0 SAT: 2350/2400 + Class of 2011 President, National Society of Collegiate Scholars, Varsity Volleyball Captain
    Personal Information
    Summary of organization purpose if not well known; this provides context for job (good starting place is organization mission statement). + Responsibilities. + Action; impact. + Action; impact. +ASSOCIATION CITY, STATE +POSITION MONTH, YEAR - MONTH, YEAR + Responsibilities. + Action; impact.
    Interests
    CADET FOR A DAY, INC. COLORADO SPRINGS, CO +FOUNDER/PRESIDENT NOV 2011 - PRESENT + Founded and direct national 501 (c)3 non-profit spanning 3 states bringing diverse elementary students to the United + States Air Force Academy for a ""cadet for a day"" experience; exposes students to engineering and school opportunities + Built organization structure, lead executive team with special initiatives department; fundraised $56K for annual budget + Monitor non-profit compliance, write and deliver grant presentations, and speak publically about organization experiences
    Languages
    Language (fluent) Language (conversational)
    Skills
    C+, Calculus, content, client, clients, data analysis, Economics, equity, Finance, financing, financial, financial analysis, French, Java, leadership, macros, materials, Excel, pick, processes, Python, Read, research, sales, SAT, Spanish, Statistics, strategic, Technical Training, unique, valuation
    Additional Information
    • LEADERSHIP & ACTIVITIES +ORGANIZATION CITY, STATE +POSITION MONTH, YEAR - MONTH, YEAR +Summary of organization purpose if not well known; this provides context for job (good starting place is organization mission statement). + Responsibilities. + Action; impact. + Action; impact. +ASSOCIATION CITY, STATE +POSITION MONTH, YEAR - MONTH, YEAR + Responsibilities. + Action; impact.
    • Achievements: Any recognition, awards, honors +Interests: Include any interests you have
    • LEADERSHIP & ACTIVITIES +CADET FOR A DAY, INC. COLORADO SPRINGS, CO +FOUNDER/PRESIDENT NOV 2011 - PRESENT + Founded and direct national 501 (c)3 non-profit spanning 3 states bringing diverse elementary students to the United + States Air Force Academy for a ""cadet for a day"" experience; exposes students to engineering and school opportunities + Built organization structure, lead executive team with special initiatives department; fundraised $56K for annual budget + Monitor non-profit compliance, write and deliver grant presentations, and speak publically about organization experiences
    • Interests: Volleyball, CrossFit, World Cup
    ",BANKING +56025640," LIGHT INDUSTRIAL MAINTENANCE / RESIDENTIAL Professional Summary Skilled Laborer who thrives independently or as a team member. Proactive in creating a safe and productive environment. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Core Qualifications Results-oriented Excel in customer service/sales Territory Sales Experience Client Relations Creative Problem Solving Project Management Proficiency in Microsoft software Computer proficient Quick learner Contract negotiation/review/drafting Experience Light Industrial maintenance / residential May 2014 to Current Company Name － City , State Tested machinery, equipment and parts to identify any defects. Disassembled broken and defective equipment to facilitate repair. Reassembled equipment after completed repairs. Assembled and maintained physical structures using hand and power tools. Operated tools such as hoists and saws. Routinely inspected machinery and equipment to diagnose malfunctions. Used hand tools to replace defective equipment parts. Performed pipe fabrication, installation and fitting according to proper specifications. Inspected pipes and piping systems to assess their quality and condition. Hoisted loads using slings, chains, shackles, hooks, cables and other rigging equipment. Installed and replaced water heaters, drain pipes and water supply lines. Cut and beveled piping using cutting torches, saws and threading machines. Performed emergency on-call work hours during the evening, weekends and some holidays. Installed and inspected new and existing plumbing lines up to 6 inches in diameter. Operator March 2014 to May 2015 Company Name － City , State Simonton windows - vinyl window manufacturing. Job description - raw material handling / cutting raw material / automated two point welding / bending vinyl shapes (trapezoid, octagon, hexagon, eyebrow, half-round) / assembly / automated two point corner cleaner. Extrusion operator January 2013 to January 2014 Company Name － City , State Machine operation and maintenance Weight and quality checks Fork truck certified Raw material handling Finished product handling CSR/Delivery/Warehouse May 2012 to August 2013 Company Name － City , State Job description - Dry Van delivery (IN, Ill) / loading & un-loading / customer service and sales / warehouse stocking. Silicone coater press operation June 2010 to January 2011 Company Name － City , State Job description- Operation of silicon coater press. Microsoft Excel - responsible for weight and dye checks - minor machine press maintenance - Fork truck. Adjusted machine feed and speed if machine malfunctioned. Changed equipment over to new product. Started machine operations by inserting control instructions into control units. Inspected finished products for quality and adherence to customer specifications. Monitored and adjusted production processes or equipment for quality and productivity. Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance Worked with managers to implement the company's policies and goals. Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems. Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures. Started up and shut down processing equipment. Troubleshooted problems with equipment, devices or products. Account manager/Csr sales November 2009 to May 2010 Company Name － City , State Software experience - Dashboard, EASE, System X, Express Pay,. OMS, Atlas, Easy Scripter, Exchange Plus, Explorer. Sales / residential account manager (southwest area) Retention Customer service / Sales representative January 2006 to November 2008 Company Name － City , State Account manager for $100,000.00 customer base. Excelled in customer service and retention. Production room and shipping, experience in Excel and Corel software Director of Events January 2006 to January 2008 Company Name － City , State and Sales / Outside Sales / Community Relations Working with C.V.B. and Sports Marketing agencies in all locations in accordance with events. Selling of event sponsorships, including cold calling, and appointment. Organization of all event activities, including sponsorship sales, merchandising, promotions, staffing, facility, setup and teardown, bracketing and working events. Scheduling, and determining dates for events. Planned and executed Leasing Agent/Real Estate January 2006 to January 2008 Company Name － City , State Real Estate. Leasing agent / scheduling appointments for potential renters. Determining move in / move out dates, collecting rent. Customer service, general maintenance and upkeep. Vinyl Window Manufacturing January 2002 to January 2006 Company Name － City , State Single hung assembly line / double hung assembly line / main frame assembly line. Air tools, two and four point welders, two and four point edge cleaners. Great teamwork. Forklift warehouse experience. Construction /Team crew lead January 1999 to January 2001 Company Name － City , State Roofing experience. Siding , Framing. Planned and executed residential roofing and siding jobs . Built and disassembled scaffolds, bracing and barricades. Cleaned all construction areas to avoid hazards. Installed and repaired roofs, flashings and surfaces. Removed old roofing materials in an efficient manner. Mentored junior team members, providing guidance on proper techniques and safety. Continually cleaned work areas and equipment. Swept and cleaned roofs to prepare them for the application of new roofing materials. Transported materials, tools and machines to installation sites. Hoisted tar and roofing materials onto roofs. Education High School Diploma : General Studies , 1996 Terre Haute North － City , State , United States Some College courses : Information Technology Ivy Tech － City , State , United States Intro to Microcomputers Microsoft Interests Building custom PC's, softball, electronics, running, sports, carpentry, computer software. Skills assembly, cold calling, community relations, Corel software, customer service, delivery, edge, forklift, frame, framing, information technology, Explorer, Marketing, merchandising, Microcomputers, Microsoft Excel, Excel, Exchange, windows, octagon, Operating System, Outside Sales, press, Real Estate, Selling, Sales, Scheduling, shipping, staffing, System X, teamwork, welding ","
    LIGHT INDUSTRIAL MAINTENANCE / RESIDENTIAL
    Professional Summary

    Skilled Laborer who thrives independently or as a team member. Proactive in creating a safe and productive environment.


    Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.

    Core Qualifications
    • Results-oriented
    • Excel in customer service/sales
    • Territory Sales Experience
    • Client Relations
    • Creative Problem Solving
    • Project Management
    • Proficiency in Microsoft software
    • Computer proficient
    • Quick learner
    • Contract negotiation/review/drafting
    Experience
    Light Industrial maintenance / residential
    May 2014 to Current     Company Name － City , State

    Tested machinery, equipment and parts to identify any defects.

    Disassembled broken and defective equipment to facilitate repair.

    Reassembled equipment after completed repairs.

    Assembled and maintained physical structures using hand and power tools.

    Operated tools such as hoists and saws.

    Routinely inspected machinery and equipment to diagnose malfunctions.

    Used hand tools to replace defective equipment parts.

    Performed pipe fabrication, installation and fitting according to proper specifications.

    Inspected pipes and piping systems to assess their quality and condition.

    Hoisted loads using slings, chains, shackles, hooks, cables and other rigging equipment.

    Installed and replaced water heaters, drain pipes and water supply lines.

    Cut and beveled piping using cutting torches, saws and threading machines.

    Performed emergency on-call work hours during the evening, weekends and some holidays.

    Installed and inspected new and existing plumbing lines up to 6 inches in diameter.
    Operator
    March 2014 to May 2015     Company Name － City , State
    • Simonton windows - vinyl window manufacturing.
    • Job description - raw material handling / cutting raw material / automated two point welding / bending vinyl shapes (trapezoid, octagon, hexagon, eyebrow, half-round) / assembly / automated two point corner cleaner.
    Extrusion operator
    January 2013 to January 2014     Company Name － City , State

    Machine operation and maintenance

    Weight and quality checks

    Fork truck certified

    Raw material handling

    Finished product handling
    CSR/Delivery/Warehouse
    May 2012 to August 2013     Company Name － City , State
    • Job description - Dry Van delivery (IN, Ill) / loading & un-loading / customer service and sales / warehouse stocking.
    Silicone coater press operation
    June 2010 to January 2011     Company Name － City , State
    • Job description- Operation of silicon coater press.
    • Microsoft Excel - responsible for weight and dye checks - minor machine press maintenance - Fork truck.
    • Adjusted machine feed and speed if machine malfunctioned.
    • Changed equipment over to new product.
    • Started machine operations by inserting control instructions into control units.
    • Inspected finished products for quality and adherence to customer specifications.
    • Monitored and adjusted production processes or equipment for quality and productivity.
    • Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance
    • Worked with managers to implement the company's policies and goals.
    • Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems.
    • Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures.
    • Started up and shut down processing equipment.
    • Troubleshooted problems with equipment, devices or products.
    Account manager/Csr sales
    November 2009 to May 2010     Company Name － City , State
    • Software experience - Dashboard, EASE, System X, Express Pay,.
    • OMS, Atlas, Easy Scripter, Exchange Plus, Explorer.
    • Sales / residential account manager (southwest area)
    • Retention
    Customer service / Sales representative
    January 2006 to November 2008     Company Name － City , State
    • Account manager for $100,000.00 customer base.
    • Excelled in customer service and retention.
    • Production room and shipping, experience in Excel and Corel software
    Director of Events
    January 2006 to January 2008     Company Name － City , State
    • and Sales / Outside Sales / Community Relations Working with C.V.B.
    • and Sports Marketing agencies in all locations in accordance with events.
    • Selling of event sponsorships, including cold calling, and appointment.
    • Organization of all event activities, including sponsorship sales, merchandising, promotions, staffing, facility, setup and teardown, bracketing and working events.
    • Scheduling, and determining dates for events.
    • Planned and executed
    Leasing Agent/Real Estate
    January 2006 to January 2008     Company Name － City , State
    • Real Estate.
    • Leasing agent / scheduling appointments for potential renters.
    • Determining move in / move out dates, collecting rent.
    • Customer service, general maintenance and upkeep.
    Vinyl Window Manufacturing
    January 2002 to January 2006     Company Name － City , State
    • Single hung assembly line / double hung assembly line / main frame assembly line.
    • Air tools, two and four point welders, two and four point edge cleaners.
    • Great teamwork.
    • Forklift warehouse experience.
    Construction /Team crew lead
    January 1999 to January 2001     Company Name － City , State
    • Roofing experience.
    • Siding , Framing.
    • Planned and executed residential roofing and siding jobs .
    • Built and disassembled scaffolds, bracing and barricades.
    • Cleaned all construction areas to avoid hazards.
    • Installed and repaired roofs, flashings and surfaces.
    • Removed old roofing materials in an efficient manner.
    • Mentored junior team members, providing guidance on proper techniques and safety.
    • Continually cleaned work areas and equipment.
    • Swept and cleaned roofs to prepare them for the application of new roofing materials.
    • Transported materials, tools and machines to installation sites.
    • Hoisted tar and roofing materials onto roofs.
    Education
    High School Diploma : General Studies , 1996 Terre Haute North － City , State , United States
    Some College courses : Information Technology Ivy Tech － City , State , United States

    Intro to Microcomputers

    Microsoft

    Interests
    Building custom PC's, softball, electronics, running, sports, carpentry, computer software.
    Skills

    assembly, cold calling, community relations, Corel software, customer service, delivery, edge, forklift, frame, framing, information technology, Explorer, Marketing, merchandising, Microcomputers, Microsoft Excel, Excel, Exchange, windows, octagon, Operating System, Outside Sales, press, Real Estate, Selling, Sales, Scheduling, shipping, staffing, System X, teamwork, welding

    ",APPAREL +29332616," SALES ASSOCIATE Summary Serviceoriented employee with 19 year background in Customer Service. Dedicated to making customers happy and aiding in fulfilling their needs, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Willing to go the extra mile and do what it takes to get the task done. Whether it's taking orders via phone or in person. Will take the time and care needed, to make sure the job and task at hand are done right. Highlights High customer service standards Strong organizational skills Active listening skills Courteous demeanor Energetic work attitude Adaptive team player Accomplishments Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales   Consistently generated additional revenue through skilled sales techniques. Product Sales   Cross-sold services, upgrading customers to different plans and product packages. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Experience Sales Associate 11/2008 Company Name City , State Answer customers' questions about merchandise and advise customers on merchandise selection. Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases. Pack customer purchases in bags or cartons. Take inventory or examine merchandise to identify items to be reordered or replenished. Stock shelves, racks, cases, bins, and tables with new or transferred merchandise. Stamp, attach, or change price tags on merchandise, referring to price list. Receive, open, unpack and issue sales floor merchandise. Clean display cases, shelves, and aisles. Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales. Lead Decorator 07/2003 to 09/2014 Company Name City , State Oversee activities directly related to making products or providing services. Train new employees, or oversee those personnel processes. Determine goods and services to be sold, based on forecasts of customer demand. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. Plan and direct activities such as sales promotions, coordinating with other department heads as required. Develop or implement product-marketing strategies, including advertising campaigns or sales promotions. Plan store layouts or design displays. Observe color of products being baked and adjust oven temperatures, humidity, or conveyor speeds accordingly. Set oven temperatures and place items into hot ovens for baking. Combine measured ingredients in bowls of mixing, blending, or cooking machinery. Measure or weigh flour or other ingredients to prepare batters, doughs, fillings, or icings, using scales or graduated containers. Roll, knead, cut, or shape dough to form sweet rolls, pie crusts, tarts, cookies, or other products. Place dough in pans, molds, or on sheets and bake in production ovens or on grills. Check the quality of raw materials to ensure that standards and specifications are met. Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary. Apply glazes, icings, or other toppings to baked goods, using spatulas or brushes. Decorate baked goods, such as cakes or pastries. Set time and speed controls for mixing machines, blending machines, or steam kettles so that ingredients will be mixed or cooked according to instructions. Prepare or maintain inventory or production records. Order or receive supplies or equipment. Operate slicing or wrapping machines. Develop new recipes for baked goods. Work one on one with customers to help fill their needs. Sit down with customers to design both birthday cakes, anniversary cakes and wedding cakes. Decorator 04/1996 to 11/2000 Company Name City , State Set time and speed controls for mixing machines, blending machines, or steam kettles so that ingredients will be mixed or cooked according to instructions. Decorate baked goods, such as cakes or pastries. Apply glazes, icings, or other toppings to baked goods, using spatulas or brushes. Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary. Customer Service Phones Deliveries. Education High School Diploma May 1999 Coastal Carolina University City , State Marine Sciences High School Diploma Trinity High School City , State Skills advertising, cash register, color, cooking, Critical Thinking, Customer Service, Decision Making, English, maintain inventory, inventory, Listening, machinery, Marketing, materials, personnel, processes, product-marketing, Speaking, quality, Reading, safety, Sales, tables, Phones, Time Management ","
    SALES ASSOCIATE
    Summary
    Serviceoriented employee with 19 year background in Customer Service. Dedicated to making customers happy and aiding in fulfilling their needs, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Willing to go the extra mile and do what it takes to get the task done. Whether it's taking orders via phone or in person. Will take the time and care needed, to make sure the job and task at hand are done right.
    Highlights
    • High customer service standards
    • Strong organizational skills
    • Active listening skills
    • Courteous demeanor
    • Energetic work attitude
    • Adaptive team player
    Accomplishments

    Customer Service  

    • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

    Sales  

    • Consistently generated additional revenue through skilled sales techniques.

    Product Sales  

    • Cross-sold services, upgrading customers to different plans and product packages.

    • Customer Interface
    • Greeted customers upon entrance and handled all cash and credit transactions.
    • Assisted customers over the phone regarding store operations, product, promotions and orders.
    Experience
    Sales Associate 11/2008 Company Name City , State
    • Answer customers' questions about merchandise and advise customers on merchandise selection.
    • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
    • Pack customer purchases in bags or cartons.
    • Take inventory or examine merchandise to identify items to be reordered or replenished.
    • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
    • Stamp, attach, or change price tags on merchandise, referring to price list.
    • Receive, open, unpack and issue sales floor merchandise.
    • Clean display cases, shelves, and aisles.
    • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
    Lead Decorator 07/2003 to 09/2014 Company Name City , State
    • Oversee activities directly related to making products or providing services.
    • Train new employees, or oversee those personnel processes.
    • Determine goods and services to be sold, based on forecasts of customer demand.
    • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
    • Plan and direct activities such as sales promotions, coordinating with other department heads as required.
    • Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
    • Plan store layouts or design displays.
    • Observe color of products being baked and adjust oven temperatures, humidity, or conveyor speeds accordingly.
    • Set oven temperatures and place items into hot ovens for baking.
    • Combine measured ingredients in bowls of mixing, blending, or cooking machinery.
    • Measure or weigh flour or other ingredients to prepare batters, doughs, fillings, or icings, using scales or graduated containers.
    • Roll, knead, cut, or shape dough to form sweet rolls, pie crusts, tarts, cookies, or other products.
    • Place dough in pans, molds, or on sheets and bake in production ovens or on grills.
    • Check the quality of raw materials to ensure that standards and specifications are met.
    • Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.
    • Apply glazes, icings, or other toppings to baked goods, using spatulas or brushes.
    • Decorate baked goods, such as cakes or pastries.
    • Set time and speed controls for mixing machines, blending machines, or steam kettles so that ingredients will be mixed or cooked according to instructions.
    • Prepare or maintain inventory or production records.
    • Order or receive supplies or equipment.
    • Operate slicing or wrapping machines.
    • Develop new recipes for baked goods.
    • Work one on one with customers to help fill their needs.
    • Sit down with customers to design both birthday cakes, anniversary cakes and wedding cakes.
    Decorator 04/1996 to 11/2000 Company Name City , State
    • Set time and speed controls for mixing machines, blending machines, or steam kettles so that ingredients will be mixed or cooked according to instructions.
    • Decorate baked goods, such as cakes or pastries.
    • Apply glazes, icings, or other toppings to baked goods, using spatulas or brushes.
    • Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.
    • Customer Service Phones Deliveries.
    Education
    High School Diploma May 1999 Coastal Carolina University City , State
    Marine Sciences
    High School Diploma Trinity High School City , State
    Skills
    advertising, cash register, color, cooking, Critical Thinking, Customer Service, Decision Making, English, maintain inventory, inventory, Listening, machinery, Marketing, materials, personnel, processes, product-marketing, Speaking, quality, Reading, safety, Sales, tables, Phones, Time Management
    ",SALES +27182111," REGISTERED NURSE CLINICAL CARE COORDINATOR- FIRST AID Professional Background To obtain a position as a registered nurse where my experience and leadership skills can be utilized to provide a positive and effective team environment resulting in excellent patient care and satisfaction. Able to quickly adapt to new environments and Newborn education situations. Specimen collection/processing proficiency Effectively able to triage critical situations. Excellent communication skills between multiple Exceeds and performs well in difficult situations. parties. Extensive experience in efficiently managing Strong medical ethic people. Sound, ethical and independent decision-making Disciplined, energetic employee who quickly ability consistent with medical protocols. establishes rapport with patients and colleagues. Professional Experience 05/2015 to Current Registered Nurse Clinical Care Coordinator- First Aid Company Name － City , State Provided leadership to staff through coaching, mentoring and remodeling in order to achieve high quality patient care in a safe and customer focused environment Provided clinical expertise and a resource to clinical staff. Worked closely with management, physician leadership, and staff to optimize patient flow and improve patient care. Provided emergency/urgent care to Cubs staff and patrons including wound care, patient triage, applying splints and assessment of injuries. Provided emergency/urgent care to Cubs staff and patrons including wound care, patient triage, applying splints and assessment of injuries. Coordinated care with Superior in starting IV's, performing EKGs or patient transport. Able to independently demonstrate problem solving, critical decision making, and utilizing appropriate resources. Able to demonstrate appropriate action and take a lead role in emergency situations. Supported a safe environment for patients and associates through effective monitoring or staff compliance to established standards of care, policies and procedures and HIPAA compliance. Maintained an effective process for inventory control and medication supply utilization. 06/2008 to Current Clinical Supervisor / Registered Nurse Company Name － City , State Managed Day-to-Day operations Device- related adverse events training Medical equipment maintenance and certification Vaccine inventory and reports Clinical staff scheduling Performance reviews Chart audits Clinical evaluations Maintained current employee files for clinical staff Conducted interviews and hiring Attended and held staff meeting and In-services Attended annual OSHA/CPR reviews Maintained staff communication (i.e., held staff meetings, prepared monthly memos- improvements/accomplishments) Responsible for first, second and weekend shifts Oriented/trained new clinical staff Coordinated communication between departments Worked directly with the owners of the practice Delegated clinical staff, as needed Prepared patients for the doctors: performed nurse triage, obtained vital signs and patient measurements (height, weight, head circumference) Carry out physician orders: Administering immunizations, urinary catheter collection, starting I.V.'s, preparing patient samples to be sent out to the lab, performing blood draws, bilirubin blood draws, performing and sending newborn screens, administering oxygen and/or oxygen with nebulizer treatments, organizing and setting up admissions to the hospital, making follow up phone calls per doctor request, filling out requisitions for tests, giving instruction for medication to be given at home- inhalers, nebulized treatments Assist doctors with ordering medical tests, with procedures, and preparing and explaining medications Triaging incoming calls from patients- giving medical advice, determining if the patient needs to be seen by a doctor in Recorded incoming lab test results, reviewed results with the doctor, and contacted patients as necessary Developed and maintained quality care systems and standards, including but not limited to, creating and improving Educated campers and staff in accident/illness prevention, and made sure medications were safeguarded and Conducted screenings on all campers before trips and at three times during the summer; at check-in and checkout Coordinated and dispensed all medications on a mealtime schedule and at the end of the evening program University of Illinois- Chicago College of Nursing Chicago, IL Women's Health Nurse Practitioner/Midwifery program the office or to receive emergent medication attention Demonstrating patient education Called in pharmacy medications as prescribed Checked patient surgery schedule daily and called patients for follow up medical protocols/guidelines. Managed team of medical support personnel. Monitored unit budget to ensure financial objectives were met. Trained 10 staff nurses to provide top-quality patient care. Headed on-boarding process for new nursing staff. Interviewed patients to obtain medical information and measure their vital signs, weight and height. Tested glucose and administered injections. Provided necessary health education training for patients. Evaluated patients presenting with asthma, appendicitis, etc. Nursing/Manager's assistant Company Name － City , State Provided first aid. Monitored health and sanitation procedures throughout the camp. administered. Presided at all health checks and followed up on any problems seen in the Health Center. Education and Training MASTER OF SCIENCE : MIDWIFERY University of Illinois- Chicago College of Nursing － City , State , US MIDWIFERY BACHELOR OF SCIENCE : NURSING Illinois State University- Mennonite College of Nursing US +Illinois State University- Mennonite College of Nursing Bloomington － State NURSING Bachelor of Science : Nursing Degree University of Hawaii － City , State , US GPA: GPA: 3.76 Graduated Cum Laude Nursing Degree GPA: 3.76 Graduated Cum Laude 5/06 General Education University of Hawaii － City , State GPA: GPA: 4.0 General Education GPA: 4.0 08/2007 Resurrection High School － City , State , US Resurrection High School Chicago, IL 4 years of both varsity cross country and track and field Served as the president of the Health Careers Club senior year Graduated with honors National Honors Society ACCOMPLISHMENTS Graduated with honors- National Honors Society CPR, OSHA certified 8/06 Illinois State University GPA: Deans list 04-07 +National Society of Collegiate Scholars +Graduated from Illinois State University Cum Laude Deans list 04-07 +National Society of Collegiate Scholars +Graduated from Illinois State University Cum Laude Additional Information LICENSES +Registered Nurse Practitioner in the State of Illinois, License number 041.369585 Skills allergies, blood draws, budget, charts, coaching, CPR, decision making, EKGs, equipment maintenance, filling, financial, first aid, health education, hiring, immunizations, injections, instruction, inventory, inventory control, lab test, leadership, meetings, mentoring, office, Nursing, organizing, patient care, patient flow, preparing patient, Performance reviews, personnel, policies, presenting, problem solving, protocols, quality, Reporting, scheduling, Supervision, surgery, phone, triage, patient triage, urgent care, Vaccine, vital signs, wound care ","
    REGISTERED NURSE CLINICAL CARE COORDINATOR- FIRST AID
    Professional Background
    To obtain a position as a registered nurse where my experience and leadership skills can be utilized to provide a positive and effective team environment resulting in excellent patient care and satisfaction. Able to quickly adapt to new environments and Newborn education situations. Specimen collection/processing proficiency Effectively able to triage critical situations. Excellent communication skills between multiple Exceeds and performs well in difficult situations. parties. Extensive experience in efficiently managing Strong medical ethic people. Sound, ethical and independent decision-making Disciplined, energetic employee who quickly ability consistent with medical protocols. establishes rapport with patients and colleagues.
    Professional Experience
    05/2015 to Current
    Registered Nurse Clinical Care Coordinator- First Aid Company Name － City , State
    • Provided leadership to staff through coaching, mentoring and remodeling in order to achieve high quality patient care in a safe and customer focused environment Provided clinical expertise and a resource to clinical staff.
    • Worked closely with management, physician leadership, and staff to optimize patient flow and improve patient care.
    • Provided emergency/urgent care to Cubs staff and patrons including wound care, patient triage, applying splints and assessment of injuries.
    • Provided emergency/urgent care to Cubs staff and patrons including wound care, patient triage, applying splints and assessment of injuries.
    • Coordinated care with Superior in starting IV's, performing EKGs or patient transport.
    • Able to independently demonstrate problem solving, critical decision making, and utilizing appropriate resources.
    • Able to demonstrate appropriate action and take a lead role in emergency situations.
    • Supported a safe environment for patients and associates through effective monitoring or staff compliance to established standards of care, policies and procedures and HIPAA compliance.
    • Maintained an effective process for inventory control and medication supply utilization.
    06/2008 to Current
    Clinical Supervisor / Registered Nurse Company Name － City , State
    • Managed Day-to-Day operations Device- related adverse events training Medical equipment maintenance and certification Vaccine inventory and reports Clinical staff scheduling Performance reviews Chart audits Clinical evaluations Maintained current employee files for clinical staff Conducted interviews and hiring Attended and held staff meeting and In-services Attended annual OSHA/CPR reviews Maintained staff communication (i.e., held staff meetings, prepared monthly memos- improvements/accomplishments) Responsible for first, second and weekend shifts Oriented/trained new clinical staff Coordinated communication between departments Worked directly with the owners of the practice Delegated clinical staff, as needed Prepared patients for the doctors: performed nurse triage, obtained vital signs and patient measurements (height, weight, head circumference) Carry out physician orders: Administering immunizations, urinary catheter collection, starting I.V.'s, preparing patient samples to be sent out to the lab, performing blood draws, bilirubin blood draws, performing and sending newborn screens, administering oxygen and/or oxygen with nebulizer treatments, organizing and setting up admissions to the hospital, making follow up phone calls per doctor request, filling out requisitions for tests, giving instruction for medication to be given at home- inhalers, nebulized treatments Assist doctors with ordering medical tests, with procedures, and preparing and explaining medications Triaging incoming calls from patients- giving medical advice, determining if the patient needs to be seen by a doctor in Recorded incoming lab test results, reviewed results with the doctor, and contacted patients as necessary Developed and maintained quality care systems and standards, including but not limited to, creating and improving Educated campers and staff in accident/illness prevention, and made sure medications were safeguarded and Conducted screenings on all campers before trips and at three times during the summer; at check-in and checkout Coordinated and dispensed all medications on a mealtime schedule and at the end of the evening program University of Illinois- Chicago College of Nursing Chicago, IL Women's Health Nurse Practitioner/Midwifery program the office or to receive emergent medication attention Demonstrating patient education Called in pharmacy medications as prescribed Checked patient surgery schedule daily and called patients for follow up medical protocols/guidelines.
    • Managed team of medical support personnel.
    • Monitored unit budget to ensure financial objectives were met.
    • Trained 10 staff nurses to provide top-quality patient care.
    • Headed on-boarding process for new nursing staff.
    • Interviewed patients to obtain medical information and measure their vital signs, weight and height.
    • Tested glucose and administered injections.
    • Provided necessary health education training for patients.
    • Evaluated patients presenting with asthma, appendicitis, etc.
    Nursing/Manager's assistant Company Name － City , State
    • Provided first aid.
    • Monitored health and sanitation procedures throughout the camp.
    • administered.
    • Presided at all health checks and followed up on any problems seen in the Health Center.
    Education and Training
    MASTER OF SCIENCE : MIDWIFERY University of Illinois- Chicago College of Nursing － City , State , US MIDWIFERY
    BACHELOR OF SCIENCE : NURSING Illinois State University- Mennonite College of Nursing US +Illinois State University- Mennonite College of Nursing Bloomington － State NURSING
    Bachelor of Science : Nursing Degree University of Hawaii － City , State , US GPA: GPA: 3.76 Graduated Cum Laude Nursing Degree GPA: 3.76 Graduated Cum Laude
    5/06
    General Education University of Hawaii － City , State GPA: GPA: 4.0 General Education GPA: 4.0
    08/2007
    Resurrection High School － City , State , US Resurrection High School Chicago, IL 4 years of both varsity cross country and track and field Served as the president of the Health Careers Club senior year Graduated with honors National Honors Society ACCOMPLISHMENTS Graduated with honors- National Honors Society CPR, OSHA certified
    8/06
    Illinois State University GPA: Deans list 04-07 +National Society of Collegiate Scholars +Graduated from Illinois State University Cum Laude Deans list 04-07 +National Society of Collegiate Scholars +Graduated from Illinois State University Cum Laude
    Additional Information
    • LICENSES +Registered Nurse Practitioner in the State of Illinois, License number 041.369585
    Skills
    allergies, blood draws, budget, charts, coaching, CPR, decision making, EKGs, equipment maintenance, filling, financial, first aid, health education, hiring, immunizations, injections, instruction, inventory, inventory control, lab test, leadership, meetings, mentoring, office, Nursing, organizing, patient care, patient flow, preparing patient, Performance reviews, personnel, policies, presenting, problem solving, protocols, quality, Reporting, scheduling, Supervision, surgery, phone, triage, patient triage, urgent care, Vaccine, vital signs, wound care
    ",ADVOCATE +20574232," IT CONSULTANT Professional Summary Self-motivated, detail oriented Senior Computer/Network Technician with 20 years experience in Oil and Gas corporate network and service environments. Windows Server 2000, 2003, 2008 R2, Cisco, Active directory Administrator and network Administrator with proven troubleshooting and problem resolution skills. Independent worker and valued team contributor with excellent communication, interpersonal and customer service skills. Willing to relocate. Core Qualifications GIS, Kingdom, Petra, MS Office 97-2013 Citrix, Market Data. Mitel 3000 & 5000, Cisco CME, Exchange 2010 +Networking: Active Directory,Cisco LAN/WAN, DHCP, TCP/IP, ODBC, VPN, Isilon Accomplishments NEW HORIZONS COMPUTER LEARNING CENTER, Houston, Texas. Implementing Microsoft Windows 2000 Professional Server. Implementing Microsoft Windows 2000 Network Infrastructure. Administering Microsoft SQL 2000 Server Database. Experience January 2014 to February 2016 Company Name Technical Anaylst Network Anaylst for T1 and VSAT network. Support of applications for pipeline technicians. Cisco Unified Communicator Manage Cisco VOIP phones. Work with Datto, Acronis and Symantec backup applications. Managed licensing and FlexLM for Petra. Supported user installation and maintenance of Petra database. Restoration of corrupted projects from SQL database. Managed all Installation and configuration for network, workstations and laptops. Gas Control and application management. Managing applications on 2008R2 server for Accounting and Gas flow. Active Directory management creation of users and groups and permissions for all corporate users. Creating solutions for measurement applications for gas pipeline. Office 365 Administrator to create user mailboxes and distribution groups. Desktop support for all users in corporation. Support for SCADA platforms insuring data connection. IT Consultant June 2013 to December 2013 Company Name for acquisition of Apache shelf properties. Cordinated network and application replication with Apache Oil & Gas. Worked with Apache and other 3rd part vendors and contractors to replicate Apache infrastructure for transition to FieldWood Energy. This was replicating all Apache network, databases applications and voice for offices and Gulf Platforms for a seemless transition. Worked to replace Cisco phone system. Wored with vendors to replace application and software license. SPN Rescources/Dynamic Offshore LLC/SandRidge Energy 4-2007 – 5-2013 Network Administrator Managed all Installation and configuration of hardware and software for all workstations and laptops on shore and handled all equipment and communications for offshore platforms. Terminal server administrator. Worked with Citrix applications for corporate and external users. Managed Ision server for G&G applications users for Kingdom software. Administrator of Dell and HP Servers. Managed and maintained Osilon server nodes for Geophysical engineers. Managed AD and created accounts for all users and groups needed for corporation access, email and all network drives. Managed and was administrator for Mitel 3000 VOIP phones for company. Managed all 2003 and 2008r2 servers for corporation. Managed the installation of P&A and Workover jobs and communications offshore. Built configured and was Administrator for Exchange 2010 on Windows 2008r2 server. Managed all network communication for offshore platforms with microwave and VSAT connectivity.Managed licensing of all prioritary software and applications for company. Managed and supported Bez server and Blackberry’s and smartphone, IPhone, Samsung. Support of VPN cisco client. Superior Energy, HoustonTexas 12-2005 – 4-2007 System Support Specialist Install and configure hardware and software for XP workstations and laptops and server 2003 on network. Management of active directory on Server 2003 and remote desktop to support all users throughout region. Built and managed servers for corporation. Administrator of Exchange creating users and troubleshooting server issues Administror AD for corporation. Support of Bez server and Blackberry’s. Support of VPN cisco client. Sold to Dynamic Offshore got promotion to network administrator of company. Senior Workstation Technician January 1997 to January 2005 Company Name － City , State Citrix Administrator Managed AD for accounts. Install and configure hardware and software for workstations and laptops with Windows NT, 2000 or XP on network for energy trading floor with live market feeds, Reuters and Bloomberg market data. Used Active directory for support of users and groups. Support network and client/server applications, shared data storage, proprietary software, and Internet applications and troubleshoot hardware and software issues for end-users throughout corporation. Education Associate : Computer Science Technology , 1993 MICROCOMPUTER TECHNOLOGY INSTITUTE － City , State Computer Science Technology Skills Accounting, Active Directory, AD, Apache, backup, Bloomberg, cisco, Citrix, client/server, hardware, client, databases, database, Dell, DHCP, email, energy trading, GIS, HP Servers, Internet applications, LAN, laptops, Managing, Market, access, Exchange, Office, MS Office 97, Windows, 2000, Windows NT, microwave, Communicator, Network Administrator, Network, Networking, ODBC, Oil, phone system, promotion, Reuters, SCADA, servers, SQL, Symantec, T1, TCP/IP, Desktop support, phones, Terminal server, troubleshoot, troubleshooting, VPN, VOIP, WAN ","
    IT CONSULTANT
    Professional Summary
    Self-motivated, detail oriented Senior Computer/Network Technician with 20 years experience in Oil and Gas corporate network and service environments. Windows Server 2000, 2003, 2008 R2, Cisco, Active directory Administrator and network Administrator with proven troubleshooting and problem resolution skills. Independent worker and valued team contributor with excellent communication, interpersonal and customer service skills. Willing to relocate.
    Core Qualifications
    GIS, Kingdom, Petra, MS Office 97-2013 Citrix, Market Data. Mitel 3000 & 5000, Cisco CME, Exchange 2010 +Networking: Active Directory,Cisco LAN/WAN, DHCP, TCP/IP, ODBC, VPN, Isilon
    Accomplishments
    • NEW HORIZONS COMPUTER LEARNING CENTER, Houston, Texas.
    • Implementing Microsoft Windows 2000 Professional Server.
    • Implementing Microsoft Windows 2000 Network Infrastructure.
    • Administering Microsoft SQL 2000 Server Database.
    Experience
    January 2014 to February 2016 Company Name
    • Technical Anaylst Network Anaylst for T1 and VSAT network.
    • Support of applications for pipeline technicians.
    • Cisco Unified Communicator Manage Cisco VOIP phones.
    • Work with Datto, Acronis and Symantec backup applications.
    • Managed licensing and FlexLM for Petra.
    • Supported user installation and maintenance of Petra database.
    • Restoration of corrupted projects from SQL database.
    • Managed all Installation and configuration for network, workstations and laptops.
    • Gas Control and application management.
    • Managing applications on 2008R2 server for Accounting and Gas flow.
    • Active Directory management creation of users and groups and permissions for all corporate users.
    • Creating solutions for measurement applications for gas pipeline.
    • Office 365 Administrator to create user mailboxes and distribution groups.
    • Desktop support for all users in corporation.
    • Support for SCADA platforms insuring data connection.
    IT Consultant
    June 2013 to December 2013     Company Name
    • for acquisition of Apache shelf properties.
    • Cordinated network and application replication with Apache Oil & Gas.
    • Worked with Apache and other 3rd part vendors and contractors to replicate Apache infrastructure for transition to FieldWood Energy.
    • This was replicating all Apache network, databases applications and voice for offices and Gulf Platforms for a seemless transition.
    • Worked to replace Cisco phone system.
    • Wored with vendors to replace application and software license.
    • SPN Rescources/Dynamic Offshore LLC/SandRidge Energy 4-2007 – 5-2013 Network Administrator Managed all Installation and configuration of hardware and software for all workstations and laptops on shore and handled all equipment and communications for offshore platforms.
    • Terminal server administrator.
    • Worked with Citrix applications for corporate and external users.
    • Managed Ision server for G&G applications users for Kingdom software.
    • Administrator of Dell and HP Servers.
    • Managed and maintained Osilon server nodes for Geophysical engineers.
    • Managed AD and created accounts for all users and groups needed for corporation access, email and all network drives.
    • Managed and was administrator for Mitel 3000 VOIP phones for company.
    • Managed all 2003 and 2008r2 servers for corporation.
    • Managed the installation of P&A and Workover jobs and communications offshore.
    • Built configured and was Administrator for Exchange 2010 on Windows 2008r2 server.
    • Managed all network communication for offshore platforms with microwave and VSAT connectivity.Managed licensing of all prioritary software and applications for company.
    • Managed and supported Bez server and Blackberry’s and smartphone, IPhone, Samsung.
    • Support of VPN cisco client.
    • Superior Energy, HoustonTexas 12-2005 – 4-2007 System Support Specialist Install and configure hardware and software for XP workstations and laptops and server 2003 on network.
    • Management of active directory on Server 2003 and remote desktop to support all users throughout region.
    • Built and managed servers for corporation.
    • Administrator of Exchange creating users and troubleshooting server issues Administror AD for corporation.
    • Support of Bez server and Blackberry’s.
    • Support of VPN cisco client.
    • Sold to Dynamic Offshore got promotion to network administrator of company.
    Senior Workstation Technician
    January 1997 to January 2005     Company Name － City , State
    • Citrix Administrator Managed AD for accounts.
    • Install and configure hardware and software for workstations and laptops with Windows NT, 2000 or XP on network for energy trading floor with live market feeds, Reuters and Bloomberg market data.
    • Used Active directory for support of users and groups.
    • Support network and client/server applications, shared data storage, proprietary software, and Internet applications and troubleshoot hardware and software issues for end-users throughout corporation.
    Education
    Associate : Computer Science Technology , 1993 MICROCOMPUTER TECHNOLOGY INSTITUTE － City , State Computer Science Technology
    Skills
    Accounting, Active Directory, AD, Apache, backup, Bloomberg, cisco, Citrix, client/server, hardware, client, databases, database, Dell, DHCP, email, energy trading, GIS, HP Servers, Internet applications, LAN, laptops, Managing, Market, access, Exchange, Office, MS Office 97, Windows, 2000, Windows NT, microwave, Communicator, Network Administrator, Network, Networking, ODBC, Oil, phone system, promotion, Reuters, SCADA, servers, SQL, Symantec, T1, TCP/IP, Desktop support, phones, Terminal server, troubleshoot, troubleshooting, VPN, VOIP, WAN
    ",CONSULTANT +18472240," CONSTRUCTION Experience 04/2015 to Current Company Name Repair a/c units Repair and replace water heaters, stoves, and refrigerators. Change out faulty valves and faucets. Unclog drains, toilets, snake clean-outs. Change out windows and locks. Make repairs to sheetrock if damaged, roof repairs and painting inside and outside. Controls inventory, creates orders with vendors. Train, coached and mentored staff to ensure smooth adoption of new rules. 07/2010 to 02/2015 Company Name － City , State Maintain 320 units in Jasmine Terrace complex, which consists of repairs to AC window units. Repair and replace water heaters, stoves and refrigerators. Change out faulty valves and faucets, unclog drains, toilets, snake clean outs. Change out windows and locks. Make repairs to sheetrock if damaged Roof repairs and painting inside and out. Controls inventory, create orders, with vendors. Trained, coached and mentored staff to ensure smooth adoption of new rules. 03/2007 to 05/2010 Construction Company Name － City , State Plumbing, roofing, sheetrock, painting. Replace water heaters. General apprentice and construction. 03/2005 to 03/2007 Painter Company Name － City , State Paint and repair the outside of problems in a timely matter. Pressure washed houses and made repairs to old / damaged frames. Education 2005 GED Central Florida College － City , State 2009 EPA Certified Universal Skills c, inventory, windows, window, painting, Paint, Plumbing, repairs, roofing ","
    CONSTRUCTION
    Experience
    04/2015 to Current
    Company Name
    • Repair a/c units Repair and replace water heaters, stoves, and refrigerators.
    • Change out faulty valves and faucets.
    • Unclog drains, toilets, snake clean-outs.
    • Change out windows and locks.
    • Make repairs to sheetrock if damaged, roof repairs and painting inside and outside.
    • Controls inventory, creates orders with vendors.
    • Train, coached and mentored staff to ensure smooth adoption of new rules.
    07/2010 to 02/2015
    Company Name － City , State
    • Maintain 320 units in Jasmine Terrace complex, which consists of repairs to AC window units.
    • Repair and replace water heaters, stoves and refrigerators.
    • Change out faulty valves and faucets, unclog drains, toilets, snake clean outs.
    • Change out windows and locks.
    • Make repairs to sheetrock if damaged Roof repairs and painting inside and out.
    • Controls inventory, create orders, with vendors.
    • Trained, coached and mentored staff to ensure smooth adoption of new rules.
    03/2007 to 05/2010
    Construction Company Name － City , State
    • Plumbing, roofing, sheetrock, painting.
    • Replace water heaters.
    • General apprentice and construction.
    03/2005 to 03/2007
    Painter Company Name － City , State
    • Paint and repair the outside of problems in a timely matter.
    • Pressure washed houses and made repairs to old / damaged frames.
    Education
    2005
    GED Central Florida College － City , State
    2009
    EPA Certified Universal
    Skills
    c, inventory, windows, window, painting, Paint, Plumbing, repairs, roofing
    ",CONSTRUCTION +29134721," SALES Career Overview During the course of my career as an IT Professional, I have developed a varied set of I.T. and business related skills. I hold expert knowledge in applying technology to business processes resulting in a more cost effective and efficient enterprise. My accomplishments as a major player in the successful pioneering and implementation of the ""Paperless Office"" in 33 local Virginia agencies, created a paradigm shift in the culture of how agencies currently do business. The experience of being a road warrior leading the day to day ""hands on"" training of the user afforded me a ""real life"" work experience and invaluable insight in user training needs, challenges, acceptance and buy-in. The knowledge I gained from the users resulted into successful problem solving, change management and implementation outcomes of enterprise management systems. This kind of knowledge and experience cannot be gained in a classroom or from a white paper. I have a strong ability to quickly capture business rules, policies, procedures, workflow issues, functional requirements and resolve client and technical roadblocks hindering successful implementation. I maintain a reputation of improving the work environment via technology and delivering a solution that surpasses client expectations. Strong analytical skills used in business and requirements analysis for a variety of industries. Keen problem solving skills allowing rapid assimilation and resolution of complex problems. Ability to anticipate issues, think proactive, and use critical thinking skills to plan stakeholder elicitation sessions. Ability to quickly scope training and implementation requirements of project. Able to excel in fast-paced environments, with aggressive project timeliness. Excellent problem analysis, troubleshooting, and resolution skills. Quick to identify weak links in enterprise implementation and ability to effectively find solutions. Planning Extensive team management experience covering large and small projects. Articulation of concerns in technology project planning to senior management, including the impact, readiness, and buy-in related to human factors. Familiar with general project management practices, including the use of project management software/tools. Demonstrates good organizational and delegation skills and efficient, effective management of one's own and other's time. Communications Skilled in building strong relationships with project stake-holders. Ability to market a project to successfully obtain Stakeholder and user buy-in. Experienced presentation skills. Works well with people. Knows how to listen, inspire, motivate, collaborate, and hold accountable, if necessary. Excellent written and oral communication skills with the ability to communicate appropriately in business and technical situations at all levels in matrix organizations. Articulation of complex issues in technology project planning to senior management, including technology impact, and human factors. Testing Working knowledge of industry standard software testing methodologies, tools, processes, and /practices. Training Results-driven, team-oriented and posses a personable demeanor and positive attitude. Professional, well organized and ability to present training to diverse population. Self-motivated, directed, and devoted. Ability in taking up new theories and concepts as well as responsibilities. Experience in statewide travel. Strong ability to recognize and accommodate various user training levels and challenges. Quickly learn new software and software training tools. Highly effective in scoping overall training needs and the needed resources of enterprise projects. Experience handling technical issues that arise before and during training sessions. Experience in technical writing such as coursework, presentations, user manuals. Technical support professional with IT background. Enjoys troubleshooting to find solutions to difficult training projects, workflow and technical issues. Qualifications Windows2000, Windows XP, Windows Vista, Linux, Macintosh. Microsoft Business Tools: MS Word Excel PowerPoint Visio Camtasia Smart-draw Snag It Requisite Pro Windows NT, 2000, XP, Vista, Windows 7, 8, 8.1 Mac PC Apple I Works SharePoint Proficient in AVG, Printers, PC Security systems MS Office proficiency Accomplished with mobile devices Patient and diligent Troubleshooting proficiency Technical Skills Skills Experience Total Years Last Used Communication Skills, Exceptional listener and communicator who effectively conveys information verbally and in writing. 40 today Computer/Technical Literacy Computer-literate performer with extensive software proficiency covering wide variety of applications. 40 today Analytical/Research Skills, Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. 40 today Flexibility/Adaptability/Managing Multiple tasks Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. 40 today Interpersonal Abilities. Proven relationship-builder with interpersonal skills. 40 today Leadership/Management Skills. Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards. 40 today Multicultural Sensitivity/Awareness. Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. 40 today Planning/Organizing. Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. 40 today Problem-Solving/Reasoning/Creativity. Innovative problem-solver who can generate workable solutions and resolve complaints. 40 today Teamwork Resourceful team player who excels at building trusting relationships with customers and colleagues. 40 today Accomplishments My accomplishments as a major player in the successful pioneering and implementation of the ""Paperless Office"" in 33 local Virginia agencies, created a paradigm shift in the culture of how VDSS and DSS agencies currently do business.   Suggested a business solution to make a policy and procedure change versus an IT development solution which proved to result in an estimated $1 million (1,000.000.00) savings for the State VDSS IT department. Work Experience June 2011 to Current Company Name City , State Sales March 2013 to August 2013 Company Name City , State Training Consultant/Business Analyst Developed DW refresher course and new user curriculum. Developed new versions of the DW training user manuals. Served as liaison to user, administrator, developers and program managers, suggesting improvements to existing functionality. Recognized the need for improvements to VDSS DW's routine training techniques Communicated the need to update training resources such as the use of curriculum development software (Articulate). Used Microsoft Business Office Suite products and Snag It, Conducted all training of Data Warehouse to state and local administrators. January 2008 to June 2008 Company Name City , State Training Consultant/Business Analyst Identified and documented functional requirements for the implementation of an enterprise system which incorporated HR, E-Finance, E-Pharmacy, Crisis, Case Management and Reporting. Developed user readiness surveys, business process models, vendor selection guide and a training implementation plan beyond the assigned project's Statement of Work. Supported RFP development process. Liaison between software vendors and stakeholder. January 2006 to January 2008 Company Name City , State Training Consultant/Business Analyst Project Lead Trainer for ChildWins (electronic case management project). Successfully directed all aspects of training as well as solely trained a complex 13 system search application (SPIDeR) to approximately 3000 local and state staff resulting in approximately 85% increase in use of SPIDeR application. Trained Data Warehouse statewide, (a complex reporting and statistical application), resulting in approximately 80% increase to application usage. Suggested a business solution to make a policy and procedure change versus an IT development solution which proved to result in an estimated $1 million (1,000.000.00) savings for the State VDSS IT department. Reduced training expenses by effectively reducing the standard training travel staff of 2 trainers to 1, meeting VDSS training goals and standards. Developed DW curriculum in several versions to accommodate User needs. Developed & updated multiple versions of the DW training user manuals. Represented State VDSS by serving on various local committees. Served as liaison to user, administrator, developers and program managers, suggesting improvements to existing functionality and training techniques. Suggested updated training resources such as the use of curriculum development software (Articulate). Used & excelled in technical writing skills using Microsoft Business Office Suite products, Camtasia, and Snag It, Supported SIT and UAT testing of state applications. Conducted training of SPIDeR and Data Warehouse to state and local administrators, VDSS Help Desk and program managers in classroom, individual and onsite settings. Identified and scheduled training locations, environment and timeframe to facilitate successful sessions. Classroom training developed to accommodate self-guided training for posting to VDSS training website. Conducted ""Train the Trainer"" sessions statewide supporting a ""super user"" concept. Lead ""Super User"" workgroups in training software, hardware installs, troubleshooting, detailed application knowledge, and the handling of business intelligence rules for transition to a state multiple search application. SPIDeR). Conducted workshops on topics such as ""Train the Trainer"" and ""Super Users"" for DSS staff. January 2006 to January 2008 Company Name City , State Training Consultant/Business Analyst Installation of Electronic Filing System and Reporting software, scanners, printers. Developed training materials and IT operator manuals. Trained over 200 employees independently. Facilitated focus groups consisting of 15 staff members. Analyzed agency's business processes, documenting requirements and workflow in preparation for installation and training. Collaborated with various project stake-holders. January 2001 to January 2006 Company Name City , State Training Director/Business Consultant Lead business and workflow consultant. Director of Training for 8 traveling trainers, managing technical and non-technical training projects. Developed coursework for various learning environments to include classroom, individual, and onsite. Managed day to day training needs of 33 local DSS agencies and 8 traveling EZ-Filer trainers. Developed various versions of User's manual to accommodate multiple versions of EZ-Filer software. Utilized various training techniques to accommodate various user learning levels, medically and physically challenged users. Road Warrior, 100% travel Major contributor to the development of Long Term Care, Auxiliary Grant and State and Local Hospitalization applications Conceived and modeled the following software functions for EZ-Filer product; Reporting, Case To Do List, Worker Tasks, and Case Summary, making the product more competitive and functional. Install hardware such as PC's, Scanners, printers, Signature pads, Assisted in company's marketing events Trained Voice Recognition software, Dragon Naturally Speaking 7.0. Expertise in interpreting Local, State and Federal program policies. Workflow specialist, created business process for the Medicaid ""Smart Card"" concept. Maintained inventory control for technical and non-technical supplies for Ez-Filer training staff. Education and Training 12 Buckingham County High School City , State , USA High School Diploma : Business Skills Business intelligence, Business process, Business solution,   Project concept to Project Success Curriculum development,   Excellent customer service, Data Warehouse,   Functional, ","
    SALES
    Career Overview

    During the course of my career as an IT Professional, I have developed a varied set of I.T. and business related skills. I hold expert knowledge in applying technology to business processes resulting in a more cost effective and efficient enterprise. My accomplishments as a major player in the successful pioneering and implementation of the ""Paperless Office"" in 33 local Virginia agencies, created a paradigm shift in the culture of how agencies currently do business. The experience of being a road warrior leading the day to day ""hands on"" training of the user afforded me a ""real life"" work experience and invaluable insight in user training needs, challenges, acceptance and buy-in. The knowledge I gained from the users resulted into successful problem solving, change management and implementation outcomes of enterprise management systems. This kind of knowledge and experience cannot be gained in a classroom or from a white paper. I have a strong ability to quickly capture business rules, policies, procedures, workflow issues, functional requirements and resolve client and technical roadblocks hindering successful implementation. I maintain a reputation of improving the work environment via technology and delivering a solution that surpasses client expectations. Strong analytical skills used in business and requirements analysis for a variety of industries. Keen problem solving skills allowing rapid assimilation and resolution of complex problems. Ability to anticipate issues, think proactive, and use critical thinking skills to plan stakeholder elicitation sessions. Ability to quickly scope training and implementation requirements of project. Able to excel in fast-paced environments, with aggressive project timeliness. Excellent problem analysis, troubleshooting, and resolution skills. Quick to identify weak links in enterprise implementation and ability to effectively find solutions. Planning Extensive team management experience covering large and small projects. Articulation of concerns in technology project planning to senior management, including the impact, readiness, and buy-in related to human factors. Familiar with general project management practices, including the use of project management software/tools. Demonstrates good organizational and delegation skills and efficient, effective management of one's own and other's time. Communications Skilled in building strong relationships with project stake-holders. Ability to market a project to successfully obtain Stakeholder and user buy-in. Experienced presentation skills. Works well with people. Knows how to listen, inspire, motivate, collaborate, and hold accountable, if necessary. Excellent written and oral communication skills with the ability to communicate appropriately in business and technical situations at all levels in matrix organizations. Articulation of complex issues in technology project planning to senior management, including technology impact, and human factors. Testing Working knowledge of industry standard software testing methodologies, tools, processes, and /practices. Training Results-driven, team-oriented and posses a personable demeanor and positive attitude. Professional, well organized and ability to present training to diverse population. Self-motivated, directed, and devoted. Ability in taking up new theories and concepts as well as responsibilities. Experience in statewide travel. Strong ability to recognize and accommodate various user training levels and challenges. Quickly learn new software and software training tools. Highly effective in scoping overall training needs and the needed resources of enterprise projects. Experience handling technical issues that arise before and during training sessions. Experience in technical writing such as coursework, presentations, user manuals. Technical support professional with IT background. Enjoys troubleshooting to find solutions to difficult training projects, workflow and technical issues.

    Qualifications
    • Windows2000, Windows XP, Windows Vista, Linux, Macintosh. Microsoft Business Tools:
    • MS Word
    • Excel
    • PowerPoint
    • Visio
    • Camtasia
    • Smart-draw
    • Snag It
    • Requisite Pro
    • Windows NT, 2000, XP, Vista, Windows 7, 8, 8.1
    • Mac PC
    • Apple I Works
    • SharePoint

    Proficient in AVG, Printers, PC Security systems

    MS Office proficiency

    Accomplished with mobile devices

    Patient and diligent

    Troubleshooting proficiency
    Technical Skills
    Skills Experience Total Years Last Used
    Communication Skills, Exceptional listener and communicator who effectively conveys information verbally and in writing. 40 today
    Computer/Technical Literacy Computer-literate performer with extensive software proficiency covering wide variety of applications. 40 today
    Analytical/Research Skills, Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. 40 today
    Flexibility/Adaptability/Managing Multiple tasks Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. 40 today
    Interpersonal Abilities. Proven relationship-builder with interpersonal skills. 40 today
    Leadership/Management Skills. Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards. 40 today
    Multicultural Sensitivity/Awareness. Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. 40 today
    Planning/Organizing. Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. 40 today
    Problem-Solving/Reasoning/Creativity. Innovative problem-solver who can generate workable solutions and resolve complaints. 40 today
    Teamwork Resourceful team player who excels at building trusting relationships with customers and colleagues. 40 today
    Accomplishments

    My accomplishments as a major player in the successful pioneering and implementation of the ""Paperless Office"" in 33 local Virginia agencies, created a paradigm shift in the culture of how VDSS and DSS agencies currently do business.  



    Suggested a business solution to make a policy and procedure change versus an IT development solution which proved to result in an estimated $1 million (1,000.000.00) savings for the State VDSS IT department.

    Work Experience
    June 2011
    to
    Current
    Company Name City , State Sales
    March 2013
    to
    August 2013
    Company Name City , State Training Consultant/Business Analyst
    • Developed DW refresher course and new user curriculum.
    • Developed new versions of the DW training user manuals.
    • Served as liaison to user, administrator, developers and program managers, suggesting improvements to existing functionality.
    • Recognized the need for improvements to VDSS DW's routine training techniques
    • Communicated the need to update training resources such as the use of curriculum development software (Articulate).
    • Used Microsoft Business Office Suite products and Snag It,
    • Conducted all training of Data Warehouse to state and local administrators.
    January 2008
    to
    June 2008
    Company Name City , State Training Consultant/Business Analyst
    • Identified and documented functional requirements for the implementation of an enterprise system which incorporated HR, E-Finance, E-Pharmacy, Crisis, Case Management and Reporting.
    • Developed user readiness surveys, business process models, vendor selection guide and a training implementation plan beyond the assigned project's Statement of Work.
    • Supported RFP development process.
    • Liaison between software vendors and stakeholder.
    January 2006
    to
    January 2008
    Company Name City , State Training Consultant/Business Analyst
    • Project Lead Trainer for ChildWins (electronic case management project).
    • Successfully directed all aspects of training as well as solely trained a complex 13 system search application (SPIDeR) to approximately 3000 local and state staff resulting in approximately 85% increase in use of SPIDeR application.
    • Trained Data Warehouse statewide, (a complex reporting and statistical application), resulting in approximately 80% increase to application usage.
    • Suggested a business solution to make a policy and procedure change versus an IT development solution which proved to result in an estimated $1 million (1,000.000.00) savings for the State VDSS IT department.
    • Reduced training expenses by effectively reducing the standard training travel staff of 2 trainers to 1, meeting VDSS training goals and standards.
    • Developed DW curriculum in several versions to accommodate User needs.
    • Developed & updated multiple versions of the DW training user manuals.
    • Represented State VDSS by serving on various local committees.
    • Served as liaison to user, administrator, developers and program managers, suggesting improvements to existing functionality and training techniques.
    • Suggested updated training resources such as the use of curriculum development software (Articulate).
    • Used & excelled in technical writing skills using Microsoft Business Office Suite products, Camtasia, and Snag It, Supported SIT and UAT testing of state applications.
    • Conducted training of SPIDeR and Data Warehouse to state and local administrators, VDSS Help Desk and program managers in classroom, individual and onsite settings.
    • Identified and scheduled training locations, environment and timeframe to facilitate successful sessions.
    • Classroom training developed to accommodate self-guided training for posting to VDSS training website.
    • Conducted ""Train the Trainer"" sessions statewide supporting a ""super user"" concept.
    • Lead ""Super User"" workgroups in training software, hardware installs, troubleshooting, detailed application knowledge, and the handling of business intelligence rules for transition to a state multiple search application.
    • SPIDeR).
    • Conducted workshops on topics such as ""Train the Trainer"" and ""Super Users"" for DSS staff.
    January 2006
    to
    January 2008
    Company Name City , State Training Consultant/Business Analyst
    • Installation of Electronic Filing System and Reporting software, scanners, printers.
    • Developed training materials and IT operator manuals.
    • Trained over 200 employees independently.
    • Facilitated focus groups consisting of 15 staff members.
    • Analyzed agency's business processes, documenting requirements and workflow in preparation for installation and training.
    • Collaborated with various project stake-holders.
    January 2001
    to
    January 2006
    Company Name City , State Training Director/Business Consultant
    • Lead business and workflow consultant.
    • Director of Training for 8 traveling trainers, managing technical and non-technical training projects.
    • Developed coursework for various learning environments to include classroom, individual, and onsite.
    • Managed day to day training needs of 33 local DSS agencies and 8 traveling EZ-Filer trainers.
    • Developed various versions of User's manual to accommodate multiple versions of EZ-Filer software.
    • Utilized various training techniques to accommodate various user learning levels, medically and physically challenged users.
    • Road Warrior, 100% travel Major contributor to the development of Long Term Care, Auxiliary Grant and State and Local Hospitalization applications Conceived and modeled the following software functions for EZ-Filer product; Reporting, Case To Do List, Worker Tasks, and Case Summary, making the product more competitive and functional.
    • Install hardware such as PC's, Scanners, printers, Signature pads, Assisted in company's marketing events Trained Voice Recognition software, Dragon Naturally Speaking 7.0.
    • Expertise in interpreting Local, State and Federal program policies.
    • Workflow specialist, created business process for the Medicaid ""Smart Card"" concept.
    • Maintained inventory control for technical and non-technical supplies for Ez-Filer training staff.
    Education and Training
    12
    Buckingham County High School City , State , USA High School Diploma : Business
    Skills

    Business intelligence,

    Business process,

    Business solution,  

    Project concept to Project Success

    Curriculum development,  

    Excellent customer service,

    Data Warehouse,  

    Functional,





    ",SALES +24240349," SUBSTITUTE TEACHER Summary Administrative Assistant with 16+ years experience working with corporations, law firms, and large and small businesses in all aspects of business development and support. Seeking a professional administrative position in a dynamic, professional, educational, or corporate environment.  Excellent written and oral communication skills. Highlights Proficient in Microsoft Office Excellent Internet Research Skills Detailed and Accurate Transcription Abilities Public Speaking and Leadership Skills Professional Image Effective Decision Maker Requires little or no training Independent worker and Team Member Self-motivating Creative and Positive Experience with Social Media Sites and Maintenance Accomplishments Set department standards by exceeding company daily goals.   Trained new team members on how to reach their full potential and company expectations.  Experience 12/2016 Substitute Teacher Company Name － City , State Travel from various Middle Schools and High Schools within the district substituting for absent teachers.  Tasks include implementing teacher instructions, taking attendance, handling emergencies, and keeping order while maintaining a productive classroom environment. 02/2008 to 02/2015 Media Specialist / Quality Assurance Specialist Company Name － City , State Researched and wrote job advertisements for employers. Also acted as a Quality Assurance Specialist, screening calls taken by our call center representatives and composing detailed reports and reporting infractions. 02/2007 to 02/2008 Administrative Assistant Company Name － City , State Assisted my Father with his life insurance business including computer support, generating correspondence, processing insurance and long term care presentations as well as general office duties and file maintenance. 02/2007 to 02/2008 Administrative Coordinator Company Name － City , State Direct executive assistance to the Executive Vice President of Business Development and Marketing as well as the Marketing team, consisting of 10 people. Scheduling regular meetings and conferences through Microsoft outlook, preparation of marketing materials, inputting (and organization of) invoices into our annual budget spreadsheets for the department, and ordering supplies through our electronic ordering system. Also assisted with marketing and public relations events as well as online research and record keeping. Processed all marketing employee holiday requests, check requests, marketing proposals, etc. 02/2006 to 02/2007 Sales Coordinator Company Name － City , State Responsibilities included preparation and transmittal of insertion orders for magazine advertisers of B.A.S.S. (Bass Angler's Sportsman's Society). Publications included Bassmaster, Fishing Tackle Retailer, Bass Times, Junior Bassmaster, and Bass ProGuide. Also assisted in collection of advertising materials and copy as well as reviewing tracking sheets and bluelines for each publication. Assisted 3 Account Executives by completing and providing ad, production and revenue reports as well as assisting with follow up to ad sales. 09/2005 to 06/2006 Legal Assistant/Paralegal Company Name － City , State Drafted agreements and contracts for various company websites and updating in accordance with new law. Responsible for file management and research of online trademark and copyright infringements concentrating on domain names and cybersquatters. Responsible for preparation and transmittal of demand packages and filing of ICANN Complaints against potential cybersquatters. Assisted managing partner with preparation of Powerpoint presentations for various seminars. Also handled basic administrative duties which included scheduling and calendaring of appointments and court dates, making travel arrangements and entry of attorney time records. Paralegal to In-House Counsel. 02/1999 to 02/2004 Paralegal/Legal Assistant Company Name － City , State Assisted in-house counsel with everything from trip planning to drafting contracts. Functioned as main contact for all hired counsel concerning Ripley's trademarks. Filed and regulated over 300 copyrights and maintained detailed records, ""statements of use"", and renewal calendar for 180 registered trademarks worldwide. Policed and pursued any and all infringements of Ripley's trademarks, copyrights, and domain names. Approved or rejected all uses of Ripley trademarks for the attractions and insured proper use of logos for the 28 Ripley attractions in the U.S and Internationally which included the Ripley's Believe It or Not! Museums, Aquariums, Haunted Adventures Moving Theaters, Wax Museums and Mini-Golf Courses. Education 1990 Associate : Arts Valencia Community College － City , State Lawyer's Assistant Program of the National Center for Paralegal Training, Atlanta, GA +Paralegal degree. 1982 High School Diploma William R. Boone High School － City , State Skills Administrative duties Microsoft Office Transcription skills Proofing Ads and sales  Maintaining Department Budget Business Development Conference and Meeting Scheduling Drafting Contracits Powerpoint Presentations Online Research Preparing Proposals File Maintenance Record Keeing Public Relations Scheduling Travel Excel Spreadsheet Preparation and Maintenance ​ ","
    SUBSTITUTE TEACHER
    Summary
    Administrative Assistant with 16+ years experience working with corporations, law firms, and large and small businesses in all aspects of business development and support. Seeking a professional administrative position in a dynamic, professional, educational, or corporate environment.  Excellent written and oral communication skills.
    Highlights
    • Proficient in Microsoft Office
    • Excellent Internet Research Skills
    • Detailed and Accurate Transcription Abilities
    • Public Speaking and Leadership Skills
    • Professional Image
    • Effective Decision Maker
    • Requires little or no training
    • Independent worker and Team Member
    • Self-motivating
    • Creative and Positive
    • Experience with Social Media Sites and Maintenance
    Accomplishments
    Set department standards by exceeding company daily goals.  
    Trained new team members on how to reach their full potential and company expectations. 

    Experience
    12/2016
    Substitute Teacher Company Name － City , State Travel from various Middle Schools and High Schools within the district substituting for absent teachers.  Tasks include implementing teacher instructions, taking attendance, handling emergencies, and keeping order while maintaining a productive classroom environment.
    02/2008 to 02/2015
    Media Specialist / Quality Assurance Specialist Company Name － City , State Researched and wrote job advertisements for employers. Also acted as a Quality Assurance Specialist, screening calls taken by our call center representatives and composing detailed reports and reporting infractions.
    02/2007 to 02/2008
    Administrative Assistant Company Name － City , State

    Assisted my Father with his life insurance business including computer support, generating correspondence, processing insurance and long term care presentations as well as general office duties and file maintenance.
    02/2007 to 02/2008
    Administrative Coordinator Company Name － City , State

    Direct executive assistance to the Executive Vice President of Business Development and Marketing as well as the Marketing team, consisting of 10 people.

    Scheduling regular meetings and conferences through Microsoft outlook, preparation of marketing materials, inputting (and organization of) invoices into our annual budget spreadsheets for the department, and ordering supplies through our electronic ordering system.

    Also assisted with marketing and public relations events as well as online research and record keeping.

    Processed all marketing employee holiday requests, check requests, marketing proposals, etc.
    02/2006 to 02/2007
    Sales Coordinator Company Name － City , State

    Responsibilities included preparation and transmittal of insertion orders for magazine advertisers of B.A.S.S. (Bass Angler's Sportsman's Society).

    Publications included Bassmaster, Fishing Tackle Retailer, Bass Times, Junior Bassmaster, and Bass ProGuide.

    Also assisted in collection of advertising materials and copy as well as reviewing tracking sheets and bluelines for each publication.

    Assisted 3 Account Executives by completing and providing ad, production and revenue reports as well as assisting with follow up to ad sales.
    09/2005 to 06/2006
    Legal Assistant/Paralegal Company Name － City , State
    • Drafted agreements and contracts for various company websites and updating in accordance with new law.
    • Responsible for file management and research of online trademark and copyright infringements concentrating on domain names and cybersquatters.
    • Responsible for preparation and transmittal of demand packages and filing of ICANN Complaints against potential cybersquatters.
    • Assisted managing partner with preparation of Powerpoint presentations for various seminars.
    • Also handled basic administrative duties which included scheduling and calendaring of appointments and court dates, making travel arrangements and entry of attorney time records.
    • Paralegal to In-House Counsel.
    02/1999 to 02/2004
    Paralegal/Legal Assistant Company Name － City , State

    Assisted in-house counsel with everything from trip planning to drafting contracts.

    Functioned as main contact for all hired counsel concerning Ripley's trademarks.

    Filed and regulated over 300 copyrights and maintained detailed records, ""statements of use"", and renewal calendar for 180 registered trademarks worldwide.

    Policed and pursued any and all infringements of Ripley's trademarks, copyrights, and domain names.

    Approved or rejected all uses of Ripley trademarks for the attractions and insured proper use of logos for the 28 Ripley attractions in the U.S and Internationally which included the Ripley's Believe It or Not! Museums, Aquariums, Haunted Adventures Moving Theaters, Wax Museums and Mini-Golf Courses.
    Education
    1990
    Associate : Arts Valencia Community College － City , State Lawyer's Assistant Program of the National Center for Paralegal Training, Atlanta, GA +Paralegal degree.
    1982
    High School Diploma William R. Boone High School － City , State
    Skills
    Administrative duties
    Microsoft Office
    Transcription skills
    Proofing Ads and sales 
    Maintaining Department Budget
    Business Development
    Conference and Meeting Scheduling
    Drafting Contracits
    Powerpoint Presentations
    Online Research
    Preparing Proposals
    File Maintenance
    Record Keeing
    Public Relations
    Scheduling Travel
    Excel Spreadsheet Preparation and Maintenance
    ​
    ",TEACHER +53701275," HUMAN RESOURCES SUPERVISOR Summary I am a human resources & business administrator with over 10 years of progressive experience; augmented by a strong post-graduate background in human resources, conflict resolution, and international relations. I have experience in HR policy and organizational design, job analysis, employee management, recruitment/selection process, benefits/compensation, contract negotiations, performance management, training/development, and strategic planning. I have a sound knowledge of labor relations, occupational health & safety, pay equity and other related labor laws locally and internationally. I've proven ability to implement successful human resources management strategies to support corporate mandate. Functional Expertise Strategic planning Learning & development Policies & procedures Performance reviews Recruitment/selection process Employee welfare Talent management Organization leadership Risk management Skills Microsoft Office: Word, Excel, and PowerPoint +Data Track Time and Attendance Software; Electronic Data Interchange (EDI) Software Experience 08/2011 to 08/2015 Human Resources Supervisor Company Name － City , State Developed job profiles and source candidates from major job boards; select, interview, and recruit for positions Administered employee benefit plans to ensure compliance with FLSA and other applicable statutes/regulations Handled employee terminations, grievance, and other difficult situations in a sensitive, fair, and respectful manner, working closely with legal counsel, supervisors and management. Coached managers on the process of evaluating employees, setting goals, conducting objective performance reviews, and recognizing and awarding performance to improve productivity Planned and developed on-the-job training programs for line employees and career development programs for managers with a focus on retaining existing talent and reducing employee turnover Identified talent and aspirations of individual employees and provided coaching aimed at motivating them to advance their careers within the company Established and maintained proper structures and processes to track time and attendance, vacations, and other activities resulting in efficiency gains of 35% Implemented Payroll and HR policies (reduce overtime rate) resulting in annual cost savings of 100,000. 10/2009 to 05/2011 Assistant Manager Company Name Established an open channel of communication, enabling employees quick and easy access to information such as benefits, training and development, and opportunities for career advancement Designed and implemented a holistic HR strategy to meet short term & long-term business challenges with focus on the following key areas such as talent & leadership, culture & values, engagement & connect, supervisory capability, productivity & cost Created a training program to develop employees to meet both core and job competency gaps Worked directly with the HR manager to redesign the company's compensation and benefits. Prepared PowerPoint presentations, created Excel spreadsheet reports, gathered/distributed confidential reports Executed comprehensive learning calendar to meet individual / organizational needs; ensured use of standards, processes and tools developed by the Global learning organization. 12/2006 to 05/2009 Field Researcher Company Name Travels to field sites to collect and record data and/or samples as appropriate to the specific objectives of the study. As appropriate to the specified position, codes and verifies data in accordance with specified research protocol and coding procedures, and enters data into a computer database and/or spreadsheet application for subsequent analysis. Develops or assists in the development of interview schedules; contacts potential subjects to introduce and explain study objectives and protocol, and to arrange interviews, either in person or by telephone. Identifies and compiles lists of potential research subjects in accordance with study objectives and parameters, as appropriate to the individual position. Conducts and records face-to-face and/or telephone interviews with subjects, in accordance with predetermined interview protocol, data collection procedures, and documentation standards. Reviews and edits data to ensure completeness and accuracy of information; follows up with subjects to resolve problems or clarify data collected. 07/2002 to 12/2005 Public Relations Officer Company Name Planned publicity strategies and campaigns Wrote and produced presentations and press releases Dealt with enquiries from the public, the press and related organizations Organized promotional events such as press conferences, open days, exhibitions, tours and visits Spoke publicly at interviews, press conferences, and presentations Provided clients with information about promotional opportunities and current PR campaigns Responsible for company relationship with other companies and government bureaus Assisted in developing and implementing the company's communication strategies. Education and Training 2017 Master of Business Administration : Human Resource Management University of the Southwest － City , State Human Resource Management 2014 Master of Arts : Conflict Transformation and Peacebuilding Eastern Mennonite University － City , State Conflict Transformation and Peacebuilding 2008 Master of Science : International Relations University of Khartoum － State , Sudan International Relations 2005 Post-Graduate Diploma : International Relations University of Khartoum － State , Sudan International Relations 2002 Bachelor of Arts : English Language University of Khartoum － State , Sudan English Language Languages Fluent in English & Arabic Skills Electronic Data Interchange, EDI, press releases, publicity, spreadsheet, training programs ","
    HUMAN RESOURCES SUPERVISOR
    Summary
    I am a human resources & business administrator with over 10 years of progressive experience; augmented by a strong post-graduate background in human resources, conflict resolution, and international relations. I have experience in HR policy and organizational design, job analysis, employee management, recruitment/selection process, benefits/compensation, contract negotiations, performance management, training/development, and strategic planning. I have a sound knowledge of labor relations, occupational health & safety, pay equity and other related labor laws locally and internationally. I've proven ability to implement successful human resources management strategies to support corporate mandate. Functional Expertise Strategic planning Learning & development Policies & procedures Performance reviews Recruitment/selection process Employee welfare Talent management Organization leadership Risk management
    Skills
    Microsoft Office: Word, Excel, and PowerPoint +Data Track Time and Attendance Software; Electronic Data Interchange (EDI) Software
    Experience
    08/2011 to 08/2015
    Human Resources Supervisor Company Name － City , State
    • Developed job profiles and source candidates from major job boards; select, interview, and recruit for positions Administered employee benefit plans to ensure compliance with FLSA and other applicable statutes/regulations Handled employee terminations, grievance, and other difficult situations in a sensitive, fair, and respectful manner, working closely with legal counsel, supervisors and management.
    • Coached managers on the process of evaluating employees, setting goals, conducting objective performance reviews, and recognizing and awarding performance to improve productivity Planned and developed on-the-job training programs for line employees and career development programs for managers with a focus on retaining existing talent and reducing employee turnover Identified talent and aspirations of individual employees and provided coaching aimed at motivating them to advance their careers within the company Established and maintained proper structures and processes to track time and attendance, vacations, and other activities resulting in efficiency gains of 35% Implemented Payroll and HR policies (reduce overtime rate) resulting in annual cost savings of 100,000.
    10/2009 to 05/2011
    Assistant Manager Company Name
    • Established an open channel of communication, enabling employees quick and easy access to information such as benefits, training and development, and opportunities for career advancement Designed and implemented a holistic HR strategy to meet short term & long-term business challenges with focus on the following key areas such as talent & leadership, culture & values, engagement & connect, supervisory capability, productivity & cost Created a training program to develop employees to meet both core and job competency gaps Worked directly with the HR manager to redesign the company's compensation and benefits.
    • Prepared PowerPoint presentations, created Excel spreadsheet reports, gathered/distributed confidential reports Executed comprehensive learning calendar to meet individual / organizational needs; ensured use of standards, processes and tools developed by the Global learning organization.
    12/2006 to 05/2009
    Field Researcher Company Name
    • Travels to field sites to collect and record data and/or samples as appropriate to the specific objectives of the study.
    • As appropriate to the specified position, codes and verifies data in accordance with specified research protocol and coding procedures, and enters data into a computer database and/or spreadsheet application for subsequent analysis.
    • Develops or assists in the development of interview schedules; contacts potential subjects to introduce and explain study objectives and protocol, and to arrange interviews, either in person or by telephone.
    • Identifies and compiles lists of potential research subjects in accordance with study objectives and parameters, as appropriate to the individual position.
    • Conducts and records face-to-face and/or telephone interviews with subjects, in accordance with predetermined interview protocol, data collection procedures, and documentation standards.
    • Reviews and edits data to ensure completeness and accuracy of information; follows up with subjects to resolve problems or clarify data collected.
    07/2002 to 12/2005
    Public Relations Officer Company Name
    • Planned publicity strategies and campaigns Wrote and produced presentations and press releases Dealt with enquiries from the public, the press and related organizations Organized promotional events such as press conferences, open days, exhibitions, tours and visits Spoke publicly at interviews, press conferences, and presentations Provided clients with information about promotional opportunities and current PR campaigns Responsible for company relationship with other companies and government bureaus Assisted in developing and implementing the company's communication strategies.
    Education and Training
    2017
    Master of Business Administration : Human Resource Management University of the Southwest － City , State Human Resource Management
    2014
    Master of Arts : Conflict Transformation and Peacebuilding Eastern Mennonite University － City , State Conflict Transformation and Peacebuilding
    2008
    Master of Science : International Relations University of Khartoum － State , Sudan International Relations
    2005
    Post-Graduate Diploma : International Relations University of Khartoum － State , Sudan International Relations
    2002
    Bachelor of Arts : English Language University of Khartoum － State , Sudan English Language
    Languages
    Fluent in English & Arabic
    Skills
    Electronic Data Interchange, EDI, press releases, publicity, spreadsheet, training programs
    ",PUBLIC-RELATIONS +17641670," INFORMATION TECHNOLOGY SPECIALIST Professional Summary To secure a position as an Information Technology in a challenging and competitive environment, where my information systems, and network development, design , diagnostics which will fully utilized, and offer new and refreshing ideas in an environment for improvement and efficiency in Networking and Security related areas and offer an opportunity for advancement. Troubleshooting and analytical skills with capacity to accurately identify and assess problems before providing expert solutions. Dedicated to providing quality customer support; consistently meet or exceed client needs by providing service beyond expectation. Communication and interpersonal skills with abitility to listen effectively respond appropriately and maintain mutual comfort level while relating to a diverse group of individuals. Proven project management abilities; able to assume multiple responsibilities and remain productive within time-sensitive and fast-paced environments. Recognized for professionalism, thoroughness, and commitment to quality and teamwork. Ready to assume new challenges to meet or succeed objectives. Core Qualifications Platforms: Windows XP, Windows 7, Server 2003, Server 2008 Hardware: PC's, Dell Servers, HP ProLiant Servers, HP-UX, Sun Servers and Printers set up and installation Applications: MS Office, Symantec, Active Directory, VMware vSphere, BSM (HP Business Service Management), NNMi - iSPI (similar to Netview), HPNA (HP Network Automation) Experience Information Technology Specialist December 2014 to July 2015 Company Name On-Site headquarters in VPSI. Establish and maintain a high level of customer service relative to internal and external customers. Provide technical leadership and support in planning and keeping track of IT budget. Installing network hardware and software including network operating systems, managing and maintaining 12 local physicals and 20 virtual servers; ensuring daily tape backups system using ARC server. Security monthly updates via WSUS for servers and workstations. Works on assignments that are moderately complex in nature. Addressing network issues. Support for a small LAN/WAN network-level problems on the live network using network management tools. Corrects or suggests alternative solutions to problems. Ability to plan prioritizes, organize and document work to maximize performance. Work with end users to collect, analyze and evaluate business information system requirements. Work with VPSI business units/programs to design and develop functionalities that meet business requirements. Use judgment and creativity to design approach to meet requirements/specifications as provided by business development and project managers. Responsible for estimating, creating, and meeting the timeline of the development for release. Develop requirements documents, create technical design documents. Perform system tests, user acceptance tests, and implement plan. Test site and application to ensure proper operation and freedom from defects. Review, analyze, and perform web site content updates in accordance with customer's instructions, standards, and guidance. Attend scheduled meetings and participate as lead or team member accordingly. Network Management System Engineer May 2008 to December 2014 Company Name － City , State Working with NMS team to designs and develops BSM/ NNMi-iSPI / HPNA to analyze, anticipate and remediate service health issues quickly, efficiently. Optomize performance & availability across applications, system, networks and storage, over cloud, virtual and traditional IT environments. Improves user experience at a lower cost to the business. With NNMi-iSPI your network operations team to efficiently manage a network of any size, reduce the business risk of downtime, and increase network service levels. The HP NNMi Smart Plug-in add-on modules (iSPIs) enhance NNMi capabilities and add awareness of specialized network environments, providing your team with the information it needs to anticipate and more quickly find and fix problems. In addition, through unified workflows enabled by advanced integrations, you can repair network faults with HP Network Automation software. Upgraded Cisco Secure Access Control Server (CSACS) 1121 network appliance version 5.4 and responsible for deploying applications and services into the NMCI and affiliated USMC networks. Supported system infrastructure associated with NMCI (Navy Marine Corps Intranet) project in compliance with Service Level Agreement (SLA) with Department of Navy (DoN) and Marine Network. Testing, Certification and Delivery of Networking/Information Assurance solutions. Designs create Test Strategies, Program Level Test Plan, and Requirements Traceability Matrix (RTM) that will best support the enterprise to ensure that all project requirements and solutions are being delivered in a collaborative and timely manner for engineered solutions. Responsible for testing, validating and certifying solutions, Incentive Projects in the Proving Center Lab, for the NMCI project. Utilize HPES testing methodology; analyze testing requirements as the basis for developing testing scenarios for a test level to be executed on a project. Analyze the results of the testing process and recommends solutions. Define, identify, collect and organize detailed information relating to testing requirements. Interact with the project team to gain an understanding of the business environment, technical contact, and conformance criteria. Understand and use appropriate automated testing processes and tools. Stay current on established tools, techniques and technologies. Supports knowledge management and collaboration through participation in testing discussion, communities and improving testing collateral through lessons learned Involved in Design, installation, configuration, maintenance, remote management and coordination of various network gear in 3 different large-scale Lab environments. Co-ordinate the Certification deadlines with Engineers and Project Managers, provide implementation plan if needed. Installation and configuration of Juniper Netscreen Firewalls/VPN, setting up site-to-site VPN Tunnel, Redundancy, Fail-over, F5 Load Balancers, G2-Sidewinders, Route-Reflector, Symantec IPS, Riverbed WANX, etc. Manage and responsible for the Symantec Endpoint Protection in Development Lab and Model Office. Knowledge of working with Security patches, Hardening scripts, VPN access, Netscreen Security Manager, Retina scanner tool, mitigate vulnerabilities, HBSS, SEPM, etc. Experience working with Classified TACLANES Type-1 devices, TALON, SecNet. Familiar with VoIP and Cisco Unified Messaging, including Call Manager, Unity gatekeepers/gateway, and Video Tele-Conferencing (VTC) products Deployed and re-imaged desktop and laptops using System Center Configuration Manager (SCCM), GPO, HP-OVCM Patch/software management tool. Information Technology Deployment, Specialist May 2007 to May 2008 Company Name Under general supervision, monitors, operates and maintains hardware, software, and networks for a computing platform. Configures, assembles and installs microcomputers, workstations and/or peripheral equipment. Performs first line support for service interruptions such as printer routing, power outages, wiring problems, and malfunctioning servers. Escalates unresolved problems to expedite resolution. Maintains disaster recovery procedures for LAN and related equipment/software. Upgrades, modifies and replaces hardware, software and network components. Performs system backup and recovery activities. Migrating data/users profiles. Creates and maintains user login identification (user id) information and login scripts. Install Software, configure and maintain Desktops, Laptops, printers, scanners, and other peripheral equipment. Provide advice and guidance on recommended software and hardware peripheral equipment. Responsible for connecting new client PC's to the network while ensuring network compliance. Troubleshooting network connectivity, network printing, and user access issues. Build and maintain computer systems and performed memory upgrades. Provide local and remote desktop support department and data recovery center. Monitors system performance, gathers data, and prepares management reports. Audits hardware/software inventory to ensure their integrity as well as licensing compliance. Updates and maintains site administration manual documentation. May provide user orientation on hardware, or software or network operations. Keeps abreast of emerging operational support technologies and industry trends. Hardware - Knowledgeable in troubleshooting, installing, and configuring and maintaining most PC based hardware, related to all types of desktop PC and notebook hardware including motherboards, CPU s memory, sound and video, hard drives, CD/DVD ROMs, card readers, USB devices; and external input/output devices such as printers, scanners, cameras. Software - Troubleshooting, installing, and configuring and maintaining most major software applications including Adobe Acrobat, Microsoft Office /MS Outlook 2000/2003, Remote Desktop, PC Anywhere, VNC, NetMeeting, HTML EDS/ NMCI (Navy Marine Corps Intranet. Help Desk Analyst July 2006 to May 2007 Handle incoming customer call (Classified and unclassified) and gather information about the customer s problem, resolving user problems and create a ticket for all customer inquiries in Remedy system. Perform troubleshooting and problem resolution follow-up related to LAN/WAN corrections, Printer, RAS, Blackberry, Citrix, MS Outlook, Proxy Settings, TCP/IP, Users profiles, Account Unlock, Reset user passwords. Provide first-level and second level user Administration support. Utilizing knowledge Tivoli, Net Meeting, Active Directory user administration tools. Network drive mappings, printer mappings. Navy legacy applications and Windows applications. Run As admin to log into users desktop to general network trouble shooting and fix users technical issues, resolving all issues over the phone. Utilizing Even Viewer to find the correct errors, and when the event occurs to fix the issues. Log all support calls and resolve issue or dispatch to the appropriate area for resolution. Install and configure applications. Process tickets and respond to emailed inquires. Lab Tech January 1999 to July 2006 Company Name Responsible for gathering and assimilating data on batteries for cellular qualification in the battery research department. Wrote tests scripts for the Arbin Instrument and Sigmar System tester to perform various functions for the battery qualification. Work from schematics, engineering drawings, and written or verbal instructions. Determined whether or not a part is functioning within its parameters, analyzed the data found. Imported data into Excel spreadsheet for battery qualification report. Prepared excel graphs, and spreadsheets for the battery team and other departments. Managed and organized the lab for efficiency. Streamlined the Arbin tester and temperature chambers for maximum usage. Designed test fixtures for the various shape and sizes of the battery cell or pack and procedures for system test. Interfaced with the software and mechanical departments on battery tests. Researched specific equipment and accessories for purchase and installation in the lab. Education Onsite training by Brocade Brocade Certified Network Engineer (BCNE) Brocade Certified Layer 4-7 Engineer (BCLE) Brocade Certified Network Professional (BCNP) 2010 Onsite training Security + by COMTIA 2009 Onsite training by Juniper and Cisco Juniper Networks Certified Internet Associate (Firewall/ VPN - SSL) Juniper Networks Junos Associate (JNCIA-Junos) Cisco Certified Network Associate (CCNA) 2005 MicroSkills Certification Specialists, Microsoft Certified System Engineer (MCSE 2003) 2003 University of San Diego extension, CA 92121 Network+, A+, CCNA 2001 San Diego Education and Technology Electronics Technology (900 hours Lecture and Lab) Certification Juniper Networks Certified Internet Associate (JNCIA) Microsoft Certified Professional (MCP) Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer 2003 (MCSE) Microsoft Certified IT Professional (MCIP) Microsoft Certified Technology Specialist (MCTS) Security+ Network+ Certificate in Electronic Technician 2002 Brocade Certified Network Engineer (BCNE) Brocade Certified Network Professional (BCNP) : 2011 Skills A+, Active Directory, Adobe Acrobat, approach, Automation, backup, tape backups, budget, business development, CCNA, Cisco Certified Network Associate, CD, Cisco, Citrix, CA, Hardware, CPU, creativity, client, customer service, Delivery, Dell Servers, Desktops, desktop PC, disaster recovery, documentation, DVD, Electronics, Engineer, estimating, Firewalls, Firewall, gateway, graphs, hard drives, HP, HP-UX, HTML, inventory, knowledge management, LAN, Laptops, leadership, managing, mechanical, meetings, memory, Messaging, microcomputers, Access, Microsoft Certified Professional, MCP, Microsoft Certified, MCSE, MCSE 2003, Microsoft Certified Systems Engineer 2003, Excel, NetMeeting, Microsoft Office, MS Office, Office, MS Outlook, MS Outlook 2000, Windows 7, Windows applications, Windows XP, Works, Monitors, motherboards, Navy, enterprise, Netview, network management, Network Engineer, network hardware, Network, Networking, Networks, NMS, operating systems, PC's, PC Anywhere, cameras, Printer, Printers, problem resolution, processes, ProLiant, Proxy, RAS, research, routing, San, scanner, scanners, schematics, Servers, scripts, Service Level Agreement, SLA, Install Software, Software - Troubleshooting, sound, spreadsheets, spreadsheet, SSL, Sun Servers, supervision, Symantec, TCP/IP, desktop support, Technician, phone, Tivoli, trouble shooting, Troubleshooting, Type, Upgrades, USB, Video, VPN, VoIP, web site content, WAN, wiring, written ","
    INFORMATION TECHNOLOGY SPECIALIST
    Professional Summary

    To secure a position as an Information Technology in a challenging and competitive environment, where my information systems, and network development, design , diagnostics which will fully utilized, and offer new and refreshing ideas in an environment for improvement and efficiency in Networking and Security related areas and offer an opportunity for advancement. Troubleshooting and analytical skills with capacity to accurately identify and assess problems before providing expert solutions. Dedicated to providing quality customer support; consistently meet or exceed client needs by providing service beyond expectation. Communication and interpersonal skills with abitility to listen effectively respond appropriately and maintain mutual comfort level while relating to a diverse group of individuals. Proven project management abilities; able to assume multiple responsibilities and remain productive within time-sensitive and fast-paced environments. Recognized for professionalism, thoroughness, and commitment to quality and teamwork. Ready to assume new challenges to meet or succeed objectives.

    Core Qualifications

    Platforms: Windows XP, Windows 7, Server 2003, Server 2008


    Hardware: PC's, Dell Servers, HP ProLiant Servers, HP-UX, Sun Servers and Printers set up and installation


    Applications: MS Office, Symantec, Active Directory, VMware vSphere, BSM (HP Business Service Management), NNMi - iSPI (similar to Netview), HPNA (HP Network Automation)
    Experience
    Information Technology Specialist
    December 2014 to July 2015     Company Name
    • On-Site headquarters in VPSI.
    • Establish and maintain a high level of customer service relative to internal and external customers.
    • Provide technical leadership and support in planning and keeping track of IT budget.
    • Installing network hardware and software including network operating systems, managing and maintaining 12 local physicals and 20 virtual servers; ensuring daily tape backups system using ARC server.
    • Security monthly updates via WSUS for servers and workstations.
    • Works on assignments that are moderately complex in nature.
    • Addressing network issues.
    • Support for a small LAN/WAN network-level problems on the live network using network management tools.
    • Corrects or suggests alternative solutions to problems.
    • Ability to plan prioritizes, organize and document work to maximize performance.
    • Work with end users to collect, analyze and evaluate business information system requirements.
    • Work with VPSI business units/programs to design and develop functionalities that meet business requirements.
    • Use judgment and creativity to design approach to meet requirements/specifications as provided by business development and project managers.
    • Responsible for estimating, creating, and meeting the timeline of the development for release.
    • Develop requirements documents, create technical design documents.
    • Perform system tests, user acceptance tests, and implement plan.
    • Test site and application to ensure proper operation and freedom from defects.
    • Review, analyze, and perform web site content updates in accordance with customer's instructions, standards, and guidance.
    • Attend scheduled meetings and participate as lead or team member accordingly.
    Network Management System Engineer
    May 2008 to December 2014     Company Name － City , State
    • Working with NMS team to designs and develops BSM/ NNMi-iSPI / HPNA to analyze, anticipate and remediate service health issues quickly, efficiently.
    • Optomize performance & availability across applications, system, networks and storage, over cloud, virtual and traditional IT environments.
    • Improves user experience at a lower cost to the business.
    • With NNMi-iSPI your network operations team to efficiently manage a network of any size, reduce the business risk of downtime, and increase network service levels.
    • The HP NNMi Smart Plug-in add-on modules (iSPIs) enhance NNMi capabilities and add awareness of specialized network environments, providing your team with the information it needs to anticipate and more quickly find and fix problems.
    • In addition, through unified workflows enabled by advanced integrations, you can repair network faults with HP Network Automation software.
    • Upgraded Cisco Secure Access Control Server (CSACS) 1121 network appliance version 5.4 and responsible for deploying applications and services into the NMCI and affiliated USMC networks.
    • Supported system infrastructure associated with NMCI (Navy Marine Corps Intranet) project in compliance with Service Level Agreement (SLA) with Department of Navy (DoN) and Marine Network.
    • Testing, Certification and Delivery of Networking/Information Assurance solutions.
    • Designs create Test Strategies, Program Level Test Plan, and Requirements Traceability Matrix (RTM) that will best support the enterprise to ensure that all project requirements and solutions are being delivered in a collaborative and timely manner for engineered solutions.
    • Responsible for testing, validating and certifying solutions, Incentive Projects in the Proving Center Lab, for the NMCI project.
    • Utilize HPES testing methodology; analyze testing requirements as the basis for developing testing scenarios for a test level to be executed on a project.
    • Analyze the results of the testing process and recommends solutions.
    • Define, identify, collect and organize detailed information relating to testing requirements.
    • Interact with the project team to gain an understanding of the business environment, technical contact, and conformance criteria.
    • Understand and use appropriate automated testing processes and tools.
    • Stay current on established tools, techniques and technologies.
    • Supports knowledge management and collaboration through participation in testing discussion, communities and improving testing collateral through lessons learned Involved in Design, installation, configuration, maintenance, remote management and coordination of various network gear in 3 different large-scale Lab environments.
    • Co-ordinate the Certification deadlines with Engineers and Project Managers, provide implementation plan if needed.
    • Installation and configuration of Juniper Netscreen Firewalls/VPN, setting up site-to-site VPN Tunnel, Redundancy, Fail-over, F5 Load Balancers, G2-Sidewinders, Route-Reflector, Symantec IPS, Riverbed WANX, etc.
    • Manage and responsible for the Symantec Endpoint Protection in Development Lab and Model Office.
    • Knowledge of working with Security patches, Hardening scripts, VPN access, Netscreen Security Manager, Retina scanner tool, mitigate vulnerabilities, HBSS, SEPM, etc.
    • Experience working with Classified TACLANES Type-1 devices, TALON, SecNet.
    • Familiar with VoIP and Cisco Unified Messaging, including Call Manager, Unity gatekeepers/gateway, and Video Tele-Conferencing (VTC) products Deployed and re-imaged desktop and laptops using System Center Configuration Manager (SCCM), GPO, HP-OVCM Patch/software management tool.
    Information Technology Deployment, Specialist
    May 2007 to May 2008     Company Name
    • Under general supervision, monitors, operates and maintains hardware, software, and networks for a computing platform.
    • Configures, assembles and installs microcomputers, workstations and/or peripheral equipment.
    • Performs first line support for service interruptions such as printer routing, power outages, wiring problems, and malfunctioning servers.
    • Escalates unresolved problems to expedite resolution.
    • Maintains disaster recovery procedures for LAN and related equipment/software.
    • Upgrades, modifies and replaces hardware, software and network components.
    • Performs system backup and recovery activities.
    • Migrating data/users profiles.
    • Creates and maintains user login identification (user id) information and login scripts.
    • Install Software, configure and maintain Desktops, Laptops, printers, scanners, and other peripheral equipment.
    • Provide advice and guidance on recommended software and hardware peripheral equipment.
    • Responsible for connecting new client PC's to the network while ensuring network compliance.
    • Troubleshooting network connectivity, network printing, and user access issues.
    • Build and maintain computer systems and performed memory upgrades.
    • Provide local and remote desktop support department and data recovery center.
    • Monitors system performance, gathers data, and prepares management reports.
    • Audits hardware/software inventory to ensure their integrity as well as licensing compliance.
    • Updates and maintains site administration manual documentation.
    • May provide user orientation on hardware, or software or network operations.
    • Keeps abreast of emerging operational support technologies and industry trends.
    • Hardware - Knowledgeable in troubleshooting, installing, and configuring and maintaining most PC based hardware, related to all types of desktop PC and notebook hardware including motherboards, CPU s memory, sound and video, hard drives, CD/DVD ROMs, card readers, USB devices; and external input/output devices such as printers, scanners, cameras.
    • Software - Troubleshooting, installing, and configuring and maintaining most major software applications including Adobe Acrobat, Microsoft Office /MS Outlook 2000/2003, Remote Desktop, PC Anywhere, VNC, NetMeeting, HTML EDS/ NMCI (Navy Marine Corps Intranet.
    Help Desk Analyst
    July 2006 to May 2007
    • Handle incoming customer call (Classified and unclassified) and gather information about the customer s problem, resolving user problems and create a ticket for all customer inquiries in Remedy system.
    • Perform troubleshooting and problem resolution follow-up related to LAN/WAN corrections, Printer, RAS, Blackberry, Citrix, MS Outlook, Proxy Settings, TCP/IP, Users profiles, Account Unlock, Reset user passwords.
    • Provide first-level and second level user Administration support.
    • Utilizing knowledge Tivoli, Net Meeting, Active Directory user administration tools.
    • Network drive mappings, printer mappings.
    • Navy legacy applications and Windows applications.
    • Run As admin to log into users desktop to general network trouble shooting and fix users technical issues, resolving all issues over the phone.
    • Utilizing Even Viewer to find the correct errors, and when the event occurs to fix the issues.
    • Log all support calls and resolve issue or dispatch to the appropriate area for resolution.
    • Install and configure applications.
    • Process tickets and respond to emailed inquires.
    Lab Tech
    January 1999 to July 2006     Company Name
    • Responsible for gathering and assimilating data on batteries for cellular qualification in the battery research department.
    • Wrote tests scripts for the Arbin Instrument and Sigmar System tester to perform various functions for the battery qualification.
    • Work from schematics, engineering drawings, and written or verbal instructions.
    • Determined whether or not a part is functioning within its parameters, analyzed the data found.
    • Imported data into Excel spreadsheet for battery qualification report.
    • Prepared excel graphs, and spreadsheets for the battery team and other departments.
    • Managed and organized the lab for efficiency.
    • Streamlined the Arbin tester and temperature chambers for maximum usage.
    • Designed test fixtures for the various shape and sizes of the battery cell or pack and procedures for system test.
    • Interfaced with the software and mechanical departments on battery tests.
    • Researched specific equipment and accessories for purchase and installation in the lab.
    Education
    Onsite training by Brocade Brocade Certified Network Engineer (BCNE) Brocade Certified Layer 4-7 Engineer (BCLE) Brocade Certified Network Professional (BCNP) 2010 Onsite training Security + by COMTIA 2009 Onsite training by Juniper and Cisco Juniper Networks Certified Internet Associate (Firewall/ VPN - SSL) Juniper Networks Junos Associate (JNCIA-Junos) Cisco Certified Network Associate (CCNA) 2005 MicroSkills Certification Specialists, Microsoft Certified System Engineer (MCSE 2003) 2003 University of San Diego extension, CA 92121 Network+, A+, CCNA 2001 San Diego Education and Technology Electronics Technology (900 hours Lecture and Lab) Certification Juniper Networks Certified Internet Associate (JNCIA) Microsoft Certified Professional (MCP) Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer 2003 (MCSE) Microsoft Certified IT Professional (MCIP) Microsoft Certified Technology Specialist (MCTS) Security+ Network+ Certificate in Electronic Technician 2002 Brocade Certified Network Engineer (BCNE) Brocade Certified Network Professional (BCNP) : 2011
    Skills

    A+, Active Directory, Adobe Acrobat, approach, Automation, backup, tape backups, budget, business development, CCNA, Cisco Certified Network Associate, CD, Cisco, Citrix, CA, Hardware, CPU, creativity, client, customer service, Delivery, Dell Servers, Desktops, desktop PC, disaster recovery, documentation, DVD, Electronics, Engineer, estimating, Firewalls, Firewall, gateway, graphs, hard drives, HP, HP-UX, HTML, inventory, knowledge management, LAN, Laptops, leadership, managing, mechanical, meetings, memory, Messaging, microcomputers, Access, Microsoft Certified Professional, MCP, Microsoft Certified, MCSE, MCSE 2003, Microsoft Certified Systems Engineer 2003, Excel, NetMeeting, Microsoft Office, MS Office, Office, MS Outlook, MS Outlook 2000, Windows 7, Windows applications, Windows XP, Works, Monitors, motherboards, Navy, enterprise, Netview, network management, Network Engineer, network hardware, Network, Networking, Networks, NMS, operating systems, PC's, PC Anywhere, cameras, Printer, Printers, problem resolution, processes, ProLiant, Proxy, RAS, research, routing, San, scanner, scanners, schematics, Servers, scripts, Service Level Agreement, SLA, Install Software, Software - Troubleshooting, sound, spreadsheets, spreadsheet, SSL, Sun Servers, supervision, Symantec, TCP/IP, desktop support, Technician, phone, Tivoli, trouble shooting, Troubleshooting, Type, Upgrades, USB, Video, VPN, VoIP, web site content, WAN, wiring, written

    ",INFORMATION-TECHNOLOGY +70541112," FINANCE CONTROLLER Summary Hands on Controller with over 12 years of experience in financial accounting and management, acknowledged for sound decision-making abilities, analytical skills, business acuity and problem solving skills. Strategic, methodical and reliable, enjoy the challenge of resolving long term issues, and influencing positive bottom line outcomes. Enjoy opportunities to think outside the box deriving new solutions to old problems through strategic information gathering, data collection and comprehensive scrutiny. Persuasive and concise communicator; experienced in dealing with all levels of management and coaching subordinates for greater productivity and success. Highlights Financial statement analysis Account reconciliation expert Budget forecasting expertise Complex problem solving Effective time management Excellent managerial techniques Strong organizational skills Flexible team player Accomplishments Successfully led globalization of accounting operations resulting in streamlined processes and reduction in month end close cycle. Designed process and led implementation team of automated invoice and credit memo approval workflow tool. Implemented monthly operational financial review process resulting in more effective P&L management. Responsible for preparing division balance sheet and delivered monthly Executive Balance Sheet review to Division CFO and business stakeholders.  Experience Finance Controller July 2014 to Current Company Name - City , State Manage large scale revenue cycle contracts in day to day operational finance & accounting activities including budgeting/forecasting, revenue recognition and financial reporting. Reviewed and refined operational accounting procedures. Investigated and resolved capex vs opex discrepancies resulting in a $500k opex adjustment. Developed processes for review and approval of company capital investments. Division Controller November 2008 to July 2014 Company Name - City , State Managed accounting operations for a $700M IT Services Division, including monthly close, revenue recognition, billing and BS reconciliation Perform and direct periodic financial analysis, reporting & forecasting Provide financial decision support to region and account leaders; produce monthly report decks, review and analyze financial variances and provide accounting guidance Streamlined monthly close process to automate revenue recognition and reduce manual entries Developed a new process for mapping pricing models on newly signed contracts to provide project level financial proformas Supported Oracle system integration, developing post go live training for Global Teams & conversion GL reconciliation. Developed balance sheet reconciliation and review process to ensure GAAP compliance and cleaner P&L's. Corporate Controller February 2002 to May 2008 Company Name - City , State Managed all aspects of accounting operations and financial reporting for a $45 million hardwood flooring wholesale distribution company with locations in the U.S., Malaysia and Europe, Developed the accounting and financial infrastructure post-acquisition including the selection/implementation of an ERP system, recruiting staff and establishing accounting policies and procedures. Automated the foreign consolidation process reducing the monthly close from 15 days to 9. Improved cash flow decreasing DSO from 96 days to 42 days by securing Letters of Credit for all import customer sales and implementing an EDI billing system with ""Big Box"" accounts. Developed key metric reporting and profitability analysis and presented findings to the executive committee to provide guidance on strategic business decisions. Studied and collected information to determine standard and actual costs of engineered flooring manufacturing including raw material purchases, inventory, and labor. Evaluated actual manufacturing costs and prepared periodic reports comparing standard costs to actual production costs. Proven experience delivering clean audits by implementing strong processes and policies leading to the completion of five clean annual financial audits. Senior Accounting Consultant August 2001 to January 2002 Company Name - City , State Post acquisition integration of vendors and purchasing processes. Prepared service line profitability analysis and analyzed variable costs and vendor performance and identified ""critical to quality"" points (CTQ's) Developed processes for transitioning data from legacy system to Oracle to ensure timely reporting to Corporate. Reviewed accounting policies and ensured compliance and integration with established GAAP. Streamlined procurement process through the re-distribution of workflow processes, automating purchase orders and reducing headcount. Selected to serve on the international integration team, travelling to Switzerland in support of acquisition integration of sister company, tasked with FAS 52 analysis, foreign consolidation process and tax reporting requirements. Sales tax compliance analysis - software selection and implementation. Senior Business Analyst October 2000 to August 2001 Company Name - City , State Planned and directed the analysis of Industry ""Best Practices"" to improve financial operations Evaluated and maintained GAAP compliance for reporting Responsible for preparing department budget and P&L Analyzed company's inventory assets resulting in a $14 M obsolescence reduction plan proposal Responsible for overseeing AP, Purchasing and Inventory functions and supervising month end close process ensuring accuracy of data and reporting deadlines were met. Oversaw the automated subledger reconciliation and accrual entries for over 5000 journal entry lines. Designed and maintained Oracle financial reports in support of inventory analysis. Developed accounting and operations processes for Oracle supply chain implementation, analyzing current processes and proposing efficiency improvements. Ad hoc analysis and reporting for division controllers. Finance Director Education and Client Support Services October 1996 to August 2000 Company Name - City , State Directed the development of financial software training programs, delivered content and mentored consulting staff, reporting directly to the CFO. Served as integration expert for Platinum SQL (EPICOR) accounting system, providing critical system support to clients and service partners. Developed content for job-costing software training manuals, customized for OEM integrations to PeopleSoft, SAGE, SAP and Platinum SQL. Managed and developed OEM partner relationships Design and development team member of GAAP compliant OEM software integrations and custom solutions including Platinum, Oracle, PeopleSoft and SAP Consistently met and maintained revenue goals of $500,000 annually. Senior Financial Analyst Company Name - City , State Analyzed accounting processes, resolved system processing issues System consolidations and budgeting process Managed project deliverables, including development of project plans, budgets and staffing for ERP financial systems imp lementations across varied industries. Designed and implemented customized daily processing procedures for AR, GL, AP and Inventory functions. Developed reconciliation methods for reconciling receivables and payables. Researched ISO compliance issues Financial Analyst (Platinum Software) Performed gap/fit analysis and developed custom business accounting solutions Supported clients with day to day accounting processes including GL, Payables and receivables account reconciliations Financial statement preparation, sales forecasting and SEC reporting Installed client server ERP systems and configured financial software modules (GL, AP, AR, PO and INV). Education MBA : Accounting , May 1994 Hawaii Pacific University - City , State , USA Accounting Bachelor of Science : Business Administration , May 1993 Hawaii Pacific University - City , State GPA: Cum Laude Skills ERP Implemenations Peoplesoft, NVision, Oracle 11i, Essbase tools, Epicor Assurenet & Blackline +  Intercompany Accounting Balance Sheet Consolidations Purchase Accounting ","
    FINANCE CONTROLLER
    Summary
    Hands on Controller with over 12 years of experience in financial accounting and management, acknowledged for sound decision-making abilities, analytical skills, business acuity and problem solving skills. Strategic, methodical and reliable, enjoy the challenge of resolving long term issues, and influencing positive bottom line outcomes. Enjoy opportunities to think outside the box deriving new solutions to old problems through strategic information gathering, data collection and comprehensive scrutiny. Persuasive and concise communicator; experienced in dealing with all levels of management and coaching subordinates for greater productivity and success.
    Highlights
    • Financial statement analysis
    • Account reconciliation expert
    • Budget forecasting expertise
    • Complex problem solving
    • Effective time management
    • Excellent managerial techniques
    • Strong organizational skills
    • Flexible team player
    Accomplishments
    • Successfully led globalization of accounting operations resulting in streamlined processes and reduction in month end close cycle.
    • Designed process and led implementation team of automated invoice and credit memo approval workflow tool.
    • Implemented monthly operational financial review process resulting in more effective P&L management.
    • Responsible for preparing division balance sheet and delivered monthly Executive Balance Sheet review to Division CFO and business stakeholders. 
    Experience
    Finance Controller
    July 2014 to Current     Company Name - City , State
    • Manage large scale revenue cycle contracts in day to day operational finance & accounting activities including budgeting/forecasting, revenue recognition and financial reporting.
    • Reviewed and refined operational accounting procedures.
    • Investigated and resolved capex vs opex discrepancies resulting in a $500k opex adjustment.
    • Developed processes for review and approval of company capital investments.
    Division Controller
    November 2008 to July 2014     Company Name - City , State
    • Managed accounting operations for a $700M IT Services Division, including monthly close, revenue recognition, billing and BS reconciliation
    • Perform and direct periodic financial analysis, reporting & forecasting
    • Provide financial decision support to region and account leaders; produce monthly report decks, review and analyze financial variances and provide accounting guidance
    • Streamlined monthly close process to automate revenue recognition and reduce manual entries
    • Developed a new process for mapping pricing models on newly signed contracts to provide project level financial proformas
    • Supported Oracle system integration, developing post go live training for Global Teams & conversion GL reconciliation.
    • Developed balance sheet reconciliation and review process to ensure GAAP compliance and cleaner P&L's.
    Corporate Controller
    February 2002 to May 2008     Company Name - City , State
    • Managed all aspects of accounting operations and financial reporting for a $45 million hardwood flooring wholesale distribution company with locations in the U.S., Malaysia and Europe,
    • Developed the accounting and financial infrastructure post-acquisition including the selection/implementation of an ERP system, recruiting staff and establishing accounting policies and procedures.
    • Automated the foreign consolidation process reducing the monthly close from 15 days to 9.
    • Improved cash flow decreasing DSO from 96 days to 42 days by securing Letters of Credit for all import customer sales and implementing an EDI billing system with ""Big Box"" accounts.
    • Developed key metric reporting and profitability analysis and presented findings to the executive committee to provide guidance on strategic business decisions.
    • Studied and collected information to determine standard and actual costs of engineered flooring manufacturing including raw material purchases, inventory, and labor.
    • Evaluated actual manufacturing costs and prepared periodic reports comparing standard costs to actual production costs.
    • Proven experience delivering clean audits by implementing strong processes and policies leading to the completion of five clean annual financial audits.
    Senior Accounting Consultant
    August 2001 to January 2002     Company Name - City , State
    • Post acquisition integration of vendors and purchasing processes.
    • Prepared service line profitability analysis and analyzed variable costs and vendor performance and identified ""critical to quality"" points (CTQ's) Developed processes for transitioning data from legacy system to Oracle to ensure timely reporting to Corporate.
    • Reviewed accounting policies and ensured compliance and integration with established GAAP.
    • Streamlined procurement process through the re-distribution of workflow processes, automating purchase orders and reducing headcount.
    • Selected to serve on the international integration team, travelling to Switzerland in support of acquisition integration of sister company, tasked with FAS 52 analysis, foreign consolidation process and tax reporting requirements.
    • Sales tax compliance analysis - software selection and implementation.
    Senior Business Analyst
    October 2000 to August 2001     Company Name - City , State
    • Planned and directed the analysis of Industry ""Best Practices"" to improve financial operations Evaluated and maintained GAAP compliance for reporting Responsible for preparing department budget and P&L Analyzed company's inventory assets resulting in a $14 M obsolescence reduction plan proposal Responsible for overseeing AP, Purchasing and Inventory functions and supervising month end close process ensuring accuracy of data and reporting deadlines were met.
    • Oversaw the automated subledger reconciliation and accrual entries for over 5000 journal entry lines.
    • Designed and maintained Oracle financial reports in support of inventory analysis.
    • Developed accounting and operations processes for Oracle supply chain implementation, analyzing current processes and proposing efficiency improvements.
    • Ad hoc analysis and reporting for division controllers.
    Finance Director Education and Client Support Services
    October 1996 to August 2000     Company Name - City , State
    • Directed the development of financial software training programs, delivered content and mentored consulting staff, reporting directly to the CFO.
    • Served as integration expert for Platinum SQL (EPICOR) accounting system, providing critical system support to clients and service partners.
    • Developed content for job-costing software training manuals, customized for OEM integrations to PeopleSoft, SAGE, SAP and Platinum SQL.
    • Managed and developed OEM partner relationships Design and development team member of GAAP compliant OEM software integrations and custom solutions including Platinum, Oracle, PeopleSoft and SAP Consistently met and maintained revenue goals of $500,000 annually.
    Senior Financial Analyst
    Company Name - City , State
    • Analyzed accounting processes, resolved system processing issues System consolidations and budgeting process Managed project deliverables, including development of project plans, budgets and staffing for ERP financial systems imp lementations across varied industries.
    • Designed and implemented customized daily processing procedures for AR, GL, AP and Inventory functions.
    • Developed reconciliation methods for reconciling receivables and payables.
    • Researched ISO compliance issues Financial Analyst (Platinum Software) Performed gap/fit analysis and developed custom business accounting solutions Supported clients with day to day accounting processes including GL, Payables and receivables account reconciliations Financial statement preparation, sales forecasting and SEC reporting Installed client server ERP systems and configured financial software modules (GL, AP, AR, PO and INV).
    Education
    MBA : Accounting , May 1994 Hawaii Pacific University - City , State , USA Accounting
    Bachelor of Science : Business Administration , May 1993 Hawaii Pacific University - City , State GPA: Cum Laude
    Skills
    • ERP Implemenations
    • Peoplesoft, NVision, Oracle 11i, Essbase tools, Epicor
    • Assurenet & Blackline + 
    • Intercompany Accounting
    • Balance Sheet Consolidations
    • Purchase Accounting
    ",FINANCE +26801767," DIRECTOR, INFORMATION TECHNOLOGY Professional Summary Results-driven IT director with over 30 years of experience in diverse industries, including Port and Higher Education. Expertise includes team leadership, technical architecture, training and development, disaster recovery planning, and information protection analysis. Dynamic, resourceful, and extremely driven individual with a deep passion for creating and delivering programs and solutions that empower a team, company, and customer to meet and exceed desired expectations. Core Qualifications IT management Results-oriented Operations management Budget administration Change management Problem resolution Team leadership Decisive leader Cost reduction Experience Director, Information Technology August 2008 to Current Company Name － City , State Manages information technology computer center for the Board of Commissioners of the Port of New Orleans (Board). Develops, initiates, implements and monitors procedures necessary to determine the need for improvement of the system and operational activities. Makes recommendations on the acquisition, lease or rental of equipment and computer services, the development and implementation of new data processing programs and the expansion of existing equipment and programs. Provide information and recommendations to the Port's management relevant to the establishment of priorities for prospective system applications. Develops and/or revises data and practices concerning plan and procedures consistent with agency goals and objectives in the information communications fields. Formulates requests for bid and requests for proposals for major and minor I.T. professional services and hardware contracts. Directly involved in vendor selection and final contract negotiations and approvals. Supervises information technology and telecommunication staff and provides guidance and direction of daily activities. Develops and supervises the work of system project consultants. Provides consulting services to all Port departments and divisions concerning information systems, new programs and data processing. Develops form management procedures and reviews and justifies current practices. Evaluates existing manual and automated information-related activities including physical work environment, administrative procedures and work flows. Represents the Board of Commissioners on national and international committees and conferences as necessary. Prepares hardware, software and personnel budgets for the I.T. department. Staying abreast of the new technologies, doing cost/benefit analysis of these technologies and the incorporation of these technologies into the budgeting process. Participates in formulating Board's current and future I.T. short and long term strategic planning including PC networking, Email, IBM ISeries Support, INTERNET, Imaging, Computer Aided Software Engineering, Communication Protocols, EDI, GIS etc. Reviews and makes recommendations to management on the use and control of mainframe data processing systems for internal operations, and for servicing the maritime community in the movement of cargo through the Port. Assures that software utilizing the mainframe and remote computer local area, wide area network equipment are protected and secure against viruses, outside intrusion and cyber-attack. Supervise the development of long range plans for the use of data processing equipment by the Board, related private sector firms and government agencies. Assure the confidentiality of priority data and supervise the distribution of that data to the appropriate public and private sector recipients. Coordinates the flow of information among in-house departments, private sector maritime interests, U.S. Customs and other agencies. Oversees a large repertoire of sophisticated application software. Interface with representatives of local, national and international maritime, and government agencies, offices and firms concerning the technical requirements and operation and benefits of the system. Reviews, coordinates and makes recommendations to Board management and maritime interests on data transmission requirements. Monitors the preparation of reports submitted to Board management, the private sector and governmental agencies on data processing and technology issues. Keeps abreast of changes in the maritime industry as it affects the movement of bulk, general and containerized cargo and the flow of electronic communications. In charge of all telephone services required by the Board. This includes the main administrative phone switch and sub-switches and all cell and broadband services. Define scope of work and specifications for Hardware and software needs for Homeland Security Grant Investment Justifications from 2008 to present. FAS system repair and updates, Building Access Command and Control, Security Camera Projects (Portwide and Cruise Terminals), Wireless Backbone Infrastructure Portwide, MSCO provisioning, Mobile Command Center Repair and Upgrade, Underwater inspection vehicle and equipment, Technology Installation on the Harbor Police Patrol Boat, Integration of Command Bridge Incident Control servers, GIS server implementation. Associate Vice-President for Information Technology and Telecommunication April 1980 to October 2004 Company Name － City , State Oversight responsibility for staff of 22 people, including 19 professionals. Created and managed the Office of Information Technology. Developed and implemented the Strategic Plan for the Office of Information Technology. Awarded and directed $1.2 million grant to install the telecommunications fiber optic infrastructure for university. Integrated the Management Information System department and the Telecommunication department into one cohesive department. Provided data and communication services to entire university community; implemented university-wide operation of telephone, PBX, voice and data wireless communications. Developed administrative system for all users to become proficient in these areas. Ensured data integrity and responsibility, standardizing ways and means of data collection, thereby maintaining the integrity of inputs and outcomes. Created a filtering process to recognize viruses before they infect systems and thus established a reliable network free of viruses and spam. Implemented effective customer service, customized to suit individual needs, ensuring that all users were standardized for smooth communication with one another. Created inclusive, customer-friendly, telecommunications climate, ensuring that students were respected equally with faculty. Implemented comprehensive university system, increasing the number of telecommunication units from 324 to more than 2,000. Increased number of computer labs from two to nine, ensuring dramatic increase in resources to students without increasing staff. Education Ph.D : Coastal Oceanography , 1996 State University of New York － City , State , USA Coastal Oceanography M.S : Computer Science Marine Sciences Research Center + School of Marine and Atmospheric Sciences Computer Science B.S : Mathematics University of Evansville － City , State Mathematics Xavier University － City , State Professional Affiliations *Member of AAPA Information Technology Committee *Represented the University President at Southern Educational Foundation *Member of the Instructional Technology Assistance Project (ITAP) team *Participated in Educational Leadership Council *Served on Academic Computing Committee. Accomplishments MCSE (Microsoft Certified Systems Engineer) LDCCA Certified Installer for Fiber Optic and Category 5/5E Certified Construction Quality Management for Contractors by U.S. Army Core of Engineers Wireless Network Auditing Training System Forensics, Investigation & Response Training Hacker Techniques, Exploits and Incident Handling Training Accreditation Skills academic, administrative, agency, Basic, benefits, broadband, budgeting, budgets, Cobol, Hardware, computer applications, conferences, consulting, contract negotiations, contracts, customer service, data analysis, data collection, Data Processing, Database Management, DBase IV, direction, EDI, Email, features, Fortran, GIS, government, grants, IBM, IBM compatible, Imaging, Information Systems, Information Technology, inspection, interpretation, laser, Macintosh, mainframe, MapInfo, Mathematics, Access, MS Excel, Office, Management Information System, Monitors, natural, Naval, network, Novell Netware, Oil, Operating Systems, Pascal, PBX, PC networking, personnel, Camera, Police, Programming, proposals, Protocols, radio, real-time, reception, relational database, Research, RPG III, servers, Shell, Software Engineering, Strategic, strategic planning, SUN SPARC, switches, switch, telecommunications, Telecommunication, telephone, phone, transmission, UNIX and C, UNIX, Upgrade, Vax, VMS, voice and data, wide area network, written Additional Information COMMUNITY SERVICE Board of North Region Leadership Institute (NORLI) Volunteer activities at New Orleans Enhancement Center: taught senior citizens how to use the computer Board of Advocates for Science & Math Education, Inc. HONORS/AWARDS/CERTIFICATIONS Certified Port Executive Turner Fellowship, State University of New York at Stony Brook United Negro College Fund Fellowship National Consortium of Educational Access Fellowship William and Mary Simon Fellowship ","
    DIRECTOR, INFORMATION TECHNOLOGY
    Professional Summary

    Results-driven IT director with over 30 years of experience in diverse industries, including Port and Higher Education. Expertise includes team leadership, technical architecture, training and development, disaster recovery planning, and information protection analysis. Dynamic, resourceful, and extremely driven individual with a deep passion for creating and delivering programs and solutions that empower a team, company, and customer to meet and exceed desired expectations.

    Core Qualifications
    • IT management
    • Results-oriented
    • Operations management
    • Budget administration
    • Change management
    • Problem resolution
    • Team leadership
    • Decisive leader
    • Cost reduction
    Experience
    Director, Information Technology
    August 2008 to Current     Company Name － City , State
    • Manages information technology computer center for the Board of Commissioners of the Port of New Orleans (Board).
    • Develops, initiates, implements and monitors procedures necessary to determine the need for improvement of the system and operational activities.
    • Makes recommendations on the acquisition, lease or rental of equipment and computer services, the development and implementation of new data processing programs and the expansion of existing equipment and programs.
    • Provide information and recommendations to the Port's management relevant to the establishment of priorities for prospective system applications.
    • Develops and/or revises data and practices concerning plan and procedures consistent with agency goals and objectives in the information communications fields.
    • Formulates requests for bid and requests for proposals for major and minor I.T. professional services and hardware contracts.
    • Directly involved in vendor selection and final contract negotiations and approvals.
    • Supervises information technology and telecommunication staff and provides guidance and direction of daily activities.
    • Develops and supervises the work of system project consultants.
    • Provides consulting services to all Port departments and divisions concerning information systems, new programs and data processing.
    • Develops form management procedures and reviews and justifies current practices.
    • Evaluates existing manual and automated information-related activities including physical work environment, administrative procedures and work flows.
    • Represents the Board of Commissioners on national and international committees and conferences as necessary.
    • Prepares hardware, software and personnel budgets for the I.T. department.
    • Staying abreast of the new technologies, doing cost/benefit analysis of these technologies and the incorporation of these technologies into the budgeting process.
    • Participates in formulating Board's current and future I.T. short and long term strategic planning including PC networking, Email, IBM ISeries Support, INTERNET, Imaging, Computer Aided Software Engineering, Communication Protocols, EDI, GIS etc.
    • Reviews and makes recommendations to management on the use and control of mainframe data processing systems for internal operations, and for servicing the maritime community in the movement of cargo through the Port.
    • Assures that software utilizing the mainframe and remote computer local area, wide area network equipment are protected and secure against viruses, outside intrusion and cyber-attack.
    • Supervise the development of long range plans for the use of data processing equipment by the Board, related private sector firms and government agencies.
    • Assure the confidentiality of priority data and supervise the distribution of that data to the appropriate public and private sector recipients.
    • Coordinates the flow of information among in-house departments, private sector maritime interests, U.S. Customs and other agencies.
    • Oversees a large repertoire of sophisticated application software.
    • Interface with representatives of local, national and international maritime, and government agencies, offices and firms concerning the technical requirements and operation and benefits of the system.
    • Reviews, coordinates and makes recommendations to Board management and maritime interests on data transmission requirements.
    • Monitors the preparation of reports submitted to Board management, the private sector and governmental agencies on data processing and technology issues.
    • Keeps abreast of changes in the maritime industry as it affects the movement of bulk, general and containerized cargo and the flow of electronic communications.
    • In charge of all telephone services required by the Board.
    • This includes the main administrative phone switch and sub-switches and all cell and broadband services.
    • Define scope of work and specifications for Hardware and software needs for Homeland Security Grant Investment Justifications from 2008 to present.
    • FAS system repair and updates, Building Access Command and Control, Security Camera Projects (Portwide and Cruise Terminals), Wireless Backbone Infrastructure Portwide, MSCO provisioning, Mobile Command Center Repair and Upgrade, Underwater inspection vehicle and equipment, Technology Installation on the Harbor Police Patrol Boat, Integration of Command Bridge Incident Control servers, GIS server implementation.
    Associate Vice-President for Information Technology and Telecommunication
    April 1980 to October 2004     Company Name － City , State
    • Oversight responsibility for staff of 22 people, including 19 professionals.
    • Created and managed the Office of Information Technology.
    • Developed and implemented the Strategic Plan for the Office of Information Technology.
    • Awarded and directed $1.2 million grant to install the telecommunications fiber optic infrastructure for university.
    • Integrated the Management Information System department and the Telecommunication department into one cohesive department.
    • Provided data and communication services to entire university community; implemented university-wide operation of telephone, PBX, voice and data wireless communications.
    • Developed administrative system for all users to become proficient in these areas.
    • Ensured data integrity and responsibility, standardizing ways and means of data collection, thereby maintaining the integrity of inputs and outcomes.
    • Created a filtering process to recognize viruses before they infect systems and thus established a reliable network free of viruses and spam.
    • Implemented effective customer service, customized to suit individual needs, ensuring that all users were standardized for smooth communication with one another.
    • Created inclusive, customer-friendly, telecommunications climate, ensuring that students were respected equally with faculty.
    • Implemented comprehensive university system, increasing the number of telecommunication units from 324 to more than 2,000.
    • Increased number of computer labs from two to nine, ensuring dramatic increase in resources to students without increasing staff.
    Education
    Ph.D : Coastal Oceanography , 1996 State University of New York － City , State , USA

    Coastal Oceanography
    M.S : Computer Science Marine Sciences Research Center + School of Marine and Atmospheric Sciences Computer Science
    B.S : Mathematics University of Evansville － City , State Mathematics
    Xavier University － City , State
    Professional Affiliations

    *Member of AAPA Information Technology Committee


    *Represented the University President at Southern Educational Foundation


    *Member of the Instructional Technology Assistance Project (ITAP) team


    *Participated in Educational Leadership Council


    *Served on Academic Computing Committee.

    Accomplishments
    • MCSE (Microsoft Certified Systems Engineer)
    • LDCCA Certified Installer for Fiber Optic and Category 5/5E
    • Certified Construction Quality Management for Contractors by U.S. Army Core of Engineers
    • Wireless Network Auditing Training System
    • Forensics, Investigation & Response Training Hacker Techniques, Exploits and Incident Handling Training Accreditation
    Skills
    academic, administrative, agency, Basic, benefits, broadband, budgeting, budgets, Cobol, Hardware, computer applications, conferences, consulting, contract negotiations, contracts, customer service, data analysis, data collection, Data Processing, Database Management, DBase IV, direction, EDI, Email, features, Fortran, GIS, government, grants, IBM, IBM compatible, Imaging, Information Systems, Information Technology, inspection, interpretation, laser, Macintosh, mainframe, MapInfo, Mathematics, Access, MS Excel, Office, Management Information System, Monitors, natural, Naval, network, Novell Netware, Oil, Operating Systems, Pascal, PBX, PC networking, personnel, Camera, Police, Programming, proposals, Protocols, radio, real-time, reception, relational database, Research, RPG III, servers, Shell, Software Engineering, Strategic, strategic planning, SUN SPARC, switches, switch, telecommunications, Telecommunication, telephone, phone, transmission, UNIX and C, UNIX, Upgrade, Vax, VMS, voice and data, wide area network, written
    Additional Information
    • COMMUNITY SERVICE Board of North Region Leadership Institute (NORLI) Volunteer activities at New Orleans Enhancement Center: taught senior citizens how to use the computer Board of Advocates for Science & Math Education, Inc. HONORS/AWARDS/CERTIFICATIONS Certified Port Executive Turner Fellowship, State University of New York at Stony Brook United Negro College Fund Fellowship National Consortium of Educational Access Fellowship William and Mary Simon Fellowship
    ",INFORMATION-TECHNOLOGY +15484097," 25LIVE FUNCTIONAL ADMINISTRATOR/SUPERVISOR OF I.T. HELP DESK Professional Summary Experienced R25/ 25Live  Administrator  committed to maintaining cutting edge technical skills and up-to-date industry knowledge. Skills Excellent communication skills System upgrades Excellent problem-solving abilities Microsoft MSCA/MCSE Certified Excellent problem-solving abilities Excellent diagnostic skills Enterprise technologies Work History 25Live Functional Administrator/Supervisor of I.T. Help Desk , 10/2007 + to Current Company Name – City , + State Communicate with +and identify the needs of Resource 25 usage for staff members within +the University. Set boundaries for Web +Viewers and Users. Respond to space +requests. As the +University's appointed Resource 25 +Administrator, all information +on Resource 25 must be kept current by deleting +space/creating new space  .  Run +weekly reports giving key information as to the events occurring on campus and the Sports Complex. E-mail to members of the events Committee. Take leadership role +at the Events meeting +which precedes  the events meeting.  Run weekly reports  on Sports +Complex activities +and e-mail to Village of  Lisle.   Develop, review and implement policies and procedures for the Resource 25 space +reservation process.     Other +Functions:   Keep +current and communicate with IT on the need for Resource 25 upgrades and research and identify the need for +efficiencies such as the Resource 25 and +PeopleSoft interface.  Train authorized Benedictine staff members +to use Resource 25 at the User level.  Maintain/update Resource +25 web site.   Assist areas within +the Office +of +Operations during summer/vacation period. Handle/answer inbound requests from customers.  Answer phones professionally. Answer Service +Desk requests and tickets in a timely manner.  +Use questioning and listening skills that support effective telephone +communication. Support and provide superior service to customers via various +communication media. Resolve customer support related issues and provide +customer with proper resolution, via troubleshooting techniques. Deliver prompt +and accurate assistance, with the highest levels of quality service and +professionalism.  Research required +information using available resources. + +Transfer requests with +specific/complex inquiries to appropriate department or person.  Use an effective approach to handle special telephone tasks like call +transfers, taking messages, call backs, holds, interruptions, and unintentional +disconnects. Recognize, document and alert the supervisor of trends in the +customer requests. Suggest process improvements for the department. Retain and +execute proficient knowledge of daily processes and procedures. Assist with CSR +training. Assist fellow CSRs with challenging situations. Mentor CSRs. Act as +go-to point person for the department. Act as a Team Lead in the absence of the +Service Desk Team Lead on an as needed basis. Perform CSR responsibilities based on Benedictine University's mission, +vision, direction and business objectives. Reinforce company and department +policies, processes, and procedures. Assist with special projects and other +duties as assigned. Ability to work successfully as part of a team. Supervisor Public Safety/ Digital Media Tech , 09/2003 + to 06/2006 Company Name – City , + State Make frequent patrols, by foot and vehicle, of designated campus areas to watch for unusual or suspicious activities and hazardous situations. Report situations to dispatcher and/or supervisor.Respond to a variety of situations and incidents; including, but not limited to: burglaries, thefts, assaults, sexual assaults, robberies, accidents, medical emergencies, fire alarms, etc. Take positive action on complaints/calls for assistance received from faculty, staff, students, visitors and others.Detain offenders taken into custody until Chicago Police Department is on scene. Notify Chicago Police on all incidents viewed on public or private property in the area surrounding campus.  May be required to testify in court.Respond to a variety of complaints/calls received from residents who live in the immediate campus area.Control access to unauthorized areas. Question suspicious persons as to their purpose for being in a specific location.Screen outsiders or visitors to campus and campus buildings. Check, lock and open University buildings and classrooms for regular classes as well as room rentals in the academic buildings. Check office areas for suspicious activities. Open offices, upon request by occupant, and secure offices when found open and unattended.Write incident reports when action is taken by a Public Safety Officer. Notify Chicago Police on all major incidents/crimes.  Oversees the use of various media equipment, including video, film, photographic and +audio equipment. May oversee or operate highly technical or complex equipment, such +as multi-media and computer projection equipment.  May assist in training, scheduling, and distributing work of other staff, members, students, +casuals and temporary workers.  Provides information and advice to a diverse University public on technically complex +matters. Responds skillfully to a high volume of customer questions and complaints.  May consult with clients in the planning of media production projects or events, and in +developing budgets.  May be responsible for quality control aspects of media production.  May coordinate equipment installation, maintenance and repair needs.  May troubleshoot and perform minor maintenance on equipment and systems.  May make recommendations for equipment purchases, system design, and facility +utilization. Performs related job duties as required. +Typical Requirements +Education: High school graduate or equivalent plus technical school (or equivalent), w Legislative Aide , 02/1999 + to 08/2003 Company Name – City , + State Assisted City of Chicago Alderman in successfully fulfilling their public obligations by providing support services in the areas of administration, communication, research and public relations. Prepared bills, memos, circulars and other official documents as and when required Wrote press releases and speeches on behalf of the Alderman Managed press conferences and other meetings Maintained digital records of the legislation and filed theoriginal documents for future Planned Alderman's schedule and organized the necessary meetings according to priority Coordinated with other employees and departments Made transport arrangements for official tours Education Bachelor of Arts : Social Science , + 2015 Benedictine University - City , + State Top 15 % of class Emphasis in [Name of Emphasis] Emphasis in Social Science Top [Number] % of class Certifications Microsoft Certified Professional (MCP) ","
    25LIVE FUNCTIONAL ADMINISTRATOR/SUPERVISOR OF I.T. HELP DESK
    Professional Summary
    Experienced R25/ 25Live  Administrator  committed to maintaining cutting edge technical skills and up-to-date industry knowledge.
    Skills
    • Excellent communication skills
    • System upgrades
    • Excellent problem-solving abilities
    • Microsoft MSCA/MCSE Certified
    • Excellent problem-solving abilities
    • Excellent diagnostic skills
    • Enterprise technologies
    Work History
    25Live Functional Administrator/Supervisor of I.T. Help Desk , 10/2007 + to Current
    Company Name – City , + State
    Communicate with +and identify the needs of Resource 25 usage for staff members within +the University. Set boundaries for Web +Viewers and Users. Respond to space +requests. As the +University's appointed Resource 25 +Administrator, all information +on Resource 25 must be kept current by deleting +space/creating new space  .  Run +weekly reports giving key information as to the events occurring on campus and the Sports Complex. E-mail to members of the events Committee. Take leadership role +at the Events meeting +which precedes  the events meeting.  Run weekly reports  on Sports +Complex activities +and e-mail to Village of  Lisle.   Develop, review and implement policies and procedures for the Resource 25 space +reservation process.     Other +Functions:   Keep +current and communicate with IT on the need for Resource 25 upgrades and research and identify the need for +efficiencies such as the Resource 25 and +PeopleSoft interface.  Train authorized Benedictine staff members +to use Resource 25 at the User level.  Maintain/update Resource +25 web site.   Assist areas within +the Office +of +Operations during summer/vacation period.

    Handle/answer inbound requests from customers.  Answer phones professionally. Answer Service +Desk requests and tickets in a timely manner.  +Use questioning and listening skills that support effective telephone +communication. Support and provide superior service to customers via various +communication media. Resolve customer support related issues and provide +customer with proper resolution, via troubleshooting techniques. Deliver prompt +and accurate assistance, with the highest levels of quality service and +professionalism.  Research required +information using available resources. + +Transfer requests with +specific/complex inquiries to appropriate department or person.  Use an effective approach to handle special telephone tasks like call +transfers, taking messages, call backs, holds, interruptions, and unintentional +disconnects. Recognize, document and alert the supervisor of trends in the +customer requests. Suggest process improvements for the department. Retain and +execute proficient knowledge of daily processes and procedures. Assist with CSR +training. Assist fellow CSRs with challenging situations. Mentor CSRs. Act as +go-to point person for the department. Act as a Team Lead in the absence of the +Service Desk Team Lead on an as needed basis. Perform CSR responsibilities based on Benedictine University's mission, +vision, direction and business objectives. Reinforce company and department +policies, processes, and procedures. Assist with special projects and other +duties as assigned. Ability to work successfully as part of a team.
    Supervisor Public Safety/ Digital Media Tech , 09/2003 + to 06/2006
    Company Name – City , + State


    Make frequent patrols, by foot and vehicle, of designated campus areas to watch for unusual or suspicious activities and hazardous situations. Report situations to dispatcher and/or supervisor.Respond to a variety of situations and incidents; including, but not limited to: burglaries, thefts, assaults, sexual assaults, robberies, accidents, medical emergencies, fire alarms, etc. Take positive action on complaints/calls for assistance received from faculty, staff, students, visitors and others.Detain offenders taken into custody until Chicago Police Department is on scene. Notify Chicago Police on all incidents viewed on public or private property in the area surrounding campus.  May be required to testify in court.Respond to a variety of complaints/calls received from residents who live in the immediate campus area.Control access to unauthorized areas. Question suspicious persons as to their purpose for being in a specific location.Screen outsiders or visitors to campus and campus buildings. Check, lock and open University buildings and classrooms for regular classes as well as room rentals in the academic buildings. Check office areas for suspicious activities. Open offices, upon request by occupant, and secure offices when found open and unattended.Write incident reports when action is taken by a Public Safety Officer. Notify Chicago Police on all major incidents/crimes. 


    Oversees the use of various media equipment, including video, film, photographic and +audio equipment. May oversee or operate highly technical or complex equipment, such +as multi-media and computer projection equipment.  May assist in training, scheduling, and distributing work of other staff, members, students, +casuals and temporary workers.  Provides information and advice to a diverse University public on technically complex +matters. Responds skillfully to a high volume of customer questions and complaints.  May consult with clients in the planning of media production projects or events, and in +developing budgets.  May be responsible for quality control aspects of media production.  May coordinate equipment installation, maintenance and repair needs.  May troubleshoot and perform minor maintenance on equipment and systems.  May make recommendations for equipment purchases, system design, and facility +utilization. Performs related job duties as required. +Typical Requirements +Education: High school graduate or equivalent plus technical school (or equivalent), w
    Legislative Aide , 02/1999 + to 08/2003
    Company Name – City , + State


    Assisted City of Chicago Alderman in successfully fulfilling their public obligations by providing support services in the areas of administration, communication, research and public relations.

    Prepared bills, memos, circulars and other official documents as and when required Wrote press releases and speeches on behalf of the Alderman Managed press conferences and other meetings Maintained digital records of the legislation and filed theoriginal documents for future Planned Alderman's schedule and organized the necessary meetings according to priority Coordinated with other employees and departments Made transport arrangements for official tours
    Education
    Bachelor of Arts : Social Science , + 2015
    Benedictine University - City , + State
    • Top 15 % of class
    • Emphasis in [Name of Emphasis]
    • Emphasis in Social Science
    • Top [Number] % of class
    Certifications
    • Microsoft Certified Professional (MCP)
    ",DIGITAL-MEDIA +98389424," GUNNERY SERGEANT Core Qualifications Detail oriented Budget planning Windows proficient Mac proficient Active Directory Microsoft proficient Leadership skills Resource management Experience Gunnery Sergeant January 1997 to January 2014 Company Name Specialist Company Name Administered, designed, installed, maintained, and repaired network data communication links and fiberoptic cabling. Supported a myriad of computer and network operating systems and servers. Provided direct hardware and software support, installation/configuration support for over 5000 users, computers, laptop, printers, and peripherals. Manage, supervised, and trained over 40 personnel at any given time during multiple work shifts in a constantly changing environment. Implemented policies and directives to streamline and maximize productivity of all personnel. Maintained Windows and Linux/Unix HP-UX based servers performing data management, backups and restore, troubleshooting and preventative maintenance to ensure minimal downtime and increased productivity throughout entire organization. Oversaw the successful completion of several windows platform migration workstation and server Network administration, design, and installation utilizing fiber-optic, tactical fiber-optic cabling, and Cat 5e cabling allowing for quick and efficient reorganization of IT assets Cisco and Alcatel switch and router installation and administration, ADP trained Responsible officer for all IT assets in Unit and responsible for maintaining an accurate inventory of over 3000 computers, printers, and peripherals. Information assurance manager (IAM) for Organization, ensured compliance with DOD IA standards. Responsible for ensuring all IAVA, antivirus install and updates throughout organization Manage helpdesk via phone or email fielding all trouble calls from customers and resolving or escalating them as required. Create, modify, and delete user accounts. Initiate, manage, track, close, and perform trend analysis on maintenance actions. Used trouble ticket system (Track IT!, Remedy) and other Organizational tools. MAGTF Planning Specialist Baghdad, Iraq Responsible for logistical support; typical duties included updating plan and information to unit-level detail and operating/managing force deployment planning's automated data processing tools. Created force reports and properly formatted and forwarded electronic mail, files and newsgroup message traffic. Provided support in preparing, planning, mapping, and tracking routes for over 50 personnel on daily basis. Developed reports for Supervisors on a weekly basis using Command Post of the Future (CPOF) system. Maintained constant contact with personnel providing the needed support. This resulted in zero loss of personnel and assets saving the government about $50 to $100 million. Aviation Supply Specialist Validated customer requirements, processed requisitions, submitted requisitions, initiated appropriate follow-up actions, and processed and delivered material in accordance with all government regulations and procedures. Maintained Inventory Procured assets when below allowable limits Perform the functions necessary to provide logistical support to aviation activities. Performed tasks dealing with aviation supply support, including financial management, inventory management, material management, personnel staffing and requisitioning procedures. Education Bachelor of Science : Information Technology , October 2012 Columbia Southern University － City , State Military Occupation Specialty Training Information Technology Aviation Supply Course +*Yellow belt trained in Continuous Process Improvement Awareness Skills Active Directory, streamline, ADP, antivirus, Budget planning, cabling, Cat 5, Cisco, Communication Skills, hardware, data processing, data management, Detail oriented, electronic mail, email, financial management, government, government regulations, HP-UX, inventory management, Inventory, Leadership skills, Linux, Mac, managing, Windows, windows platform, migration, Network administration, network, operating systems, Organizational, peripherals, personnel, Personnel management, policies, printers, Process Improvement, quick, router, servers, staffing, switch, software support, phone, trend, troubleshooting, Unix Additional Information KEY QUALIFICATIONS +*Active Secret Clearance +*Stress Management AWARDS Joint Service Commendation Medal Joint Service Achievement Medal Navy & Marine Corps Achievement Medal Joint Meritorious Unit Award Navy Unit Commendation Marine Corps Good Conduct Medal National Defense Service Medal Afghanistan Campaign Medal Iraq Campaign Medal Global War on Terrorism Service Medal Navy Sea Service Deployment Ribbon ","
    GUNNERY SERGEANT
    Core Qualifications
    • Detail oriented
    • Budget planning
    • Windows proficient
    • Mac proficient
    • Active Directory
    • Microsoft proficient
    • Leadership skills
    • Resource management
    Experience
    Gunnery Sergeant
    January 1997 to January 2014     Company Name
    Specialist
    Company Name
    • Administered, designed, installed, maintained, and repaired network data communication links and fiberoptic cabling.
    • Supported a myriad of computer and network operating systems and servers.
    • Provided direct hardware and software support, installation/configuration support for over 5000 users, computers, laptop, printers, and peripherals.
    • Manage, supervised, and trained over 40 personnel at any given time during multiple work shifts in a constantly changing environment.
    • Implemented policies and directives to streamline and maximize productivity of all personnel.
    • Maintained Windows and Linux/Unix HP-UX based servers performing data management, backups and restore, troubleshooting and preventative maintenance to ensure minimal downtime and increased productivity throughout entire organization.
    • Oversaw the successful completion of several windows platform migration workstation and server Network administration, design, and installation utilizing fiber-optic, tactical fiber-optic cabling, and Cat 5e cabling allowing for quick and efficient reorganization of IT assets Cisco and Alcatel switch and router installation and administration, ADP trained Responsible officer for all IT assets in Unit and responsible for maintaining an accurate inventory of over 3000 computers, printers, and peripherals.
    • Information assurance manager (IAM) for Organization, ensured compliance with DOD IA standards.
    • Responsible for ensuring all IAVA, antivirus install and updates throughout organization Manage helpdesk via phone or email fielding all trouble calls from customers and resolving or escalating them as required.
    • Create, modify, and delete user accounts.
    • Initiate, manage, track, close, and perform trend analysis on maintenance actions.
    • Used trouble ticket system (Track IT!, Remedy) and other Organizational tools.
    MAGTF Planning Specialist Baghdad, Iraq
    • Responsible for logistical support; typical duties included updating plan and information to unit-level detail and operating/managing force deployment planning's automated data processing tools.
    • Created force reports and properly formatted and forwarded electronic mail, files and newsgroup message traffic.
    • Provided support in preparing, planning, mapping, and tracking routes for over 50 personnel on daily basis.
    • Developed reports for Supervisors on a weekly basis using Command Post of the Future (CPOF) system.
    • Maintained constant contact with personnel providing the needed support.
    • This resulted in zero loss of personnel and assets saving the government about $50 to $100 million.
    Aviation Supply Specialist
    • Validated customer requirements, processed requisitions, submitted requisitions, initiated appropriate follow-up actions, and processed and delivered material in accordance with all government regulations and procedures.
    • Maintained Inventory Procured assets when below allowable limits Perform the functions necessary to provide logistical support to aviation activities.
    • Performed tasks dealing with aviation supply support, including financial management, inventory management, material management, personnel staffing and requisitioning procedures.
    Education
    Bachelor of Science : Information Technology , October 2012 Columbia Southern University － City , State Military Occupation Specialty Training Information Technology Aviation Supply Course +*Yellow belt trained in Continuous Process Improvement Awareness
    Skills
    Active Directory, streamline, ADP, antivirus, Budget planning, cabling, Cat 5, Cisco, Communication Skills, hardware, data processing, data management, Detail oriented, electronic mail, email, financial management, government, government regulations, HP-UX, inventory management, Inventory, Leadership skills, Linux, Mac, managing, Windows, windows platform, migration, Network administration, network, operating systems, Organizational, peripherals, personnel, Personnel management, policies, printers, Process Improvement, quick, router, servers, staffing, switch, software support, phone, trend, troubleshooting, Unix
    Additional Information
    • KEY QUALIFICATIONS +*Active Secret Clearance +*Stress Management
    • AWARDS Joint Service Commendation Medal Joint Service Achievement Medal Navy & Marine Corps Achievement Medal Joint Meritorious Unit Award Navy Unit Commendation Marine Corps Good Conduct Medal National Defense Service Medal Afghanistan Campaign Medal Iraq Campaign Medal Global War on Terrorism Service Medal Navy Sea Service Deployment Ribbon
    ",AVIATION +49685006," ADMINISTRATIVE ASSOCIATE II, CONSTRUCTION MANAGEMENT DEPARTMENT Professional Overview Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.   Summary of Skills Professional verbal and written communication Type 80+ wpm Strong analytical and organizational skills Excellent interpersonal skills Professional phone manner and office etiquette Schedule management Self-starter Employee training and development Microsoft Office proficiency Meticulous attention to detail Results-oriented Self-directed Spreadsheet development Deadline-oriented Staff motivation Time management Professional and mature Strong problem solver Resourceful Strong interpersonal skills Understands grammar Proofreading Mail management Meeting planning Legal administrative support Detailed meeting minutes Work Experience Administrative Associate II, Construction Management Department 09/2015 to Current Company Name City , State •Provide administrative and secretarial support to the Department Chair, students, faculty, industry advisory board members, and the public. •Supervision of Student Assistants and adviser to both grad students and assistants. •Maintain documentations necessary to the Construction Management Department. •Manage calls to the main departmental phone number. •Maintain excellent customer service within the office for both students and parents. •Establish rapport with business professionals, representing the department and KSU in a professional manner. •Email, phone, staff/faculty and departmental communications, as well as contact with local public school educators and administration. •Generate purchases and payments. •Set-up courses and prerequisites in Banner, and help students at the time of registration. •Assist project staff/faculty in preparation of institutes and workshops •Manage supply inventory. •Manage departmental records. •Assist with technology. •Assist in organizing special events as needed throughout the year, including annual fundraiser for the department. •Manage Department Chair's calendar. •Order catering needed for any departmental events or meetings. •Create minutes and agendas for meetings. •Utilize programs such as Works, Owl Express, Owl Pay, and SAS for procurement needs for the department. •Organizes and submit payment requests to the SPSU Foundation via KSU. •Maintain ongoing list of those with door passes for new KSU door swipe process for department. •Provide information on the Construction Management program to prospective students and parents. •Handle all correspondence for department chair. •Assist faculty, students, and industry advisory board members to arrange internships and job placement. •Budgeting, supply purchasing, meeting minutes, researching and reporting as directed by department chair. •Travel arrangements for students, faculty and staff for competitions held throughout the year. •Appointment setting for academic advising between faculty and students. •Manage the department chair's calendar. •Coordinate fund-raising events, including invitations, locations, menus, prizes, audio visual needs, thank you notes, and other details. •Arrange work requests for Information Technology needs and other facility repairs. •Provide typing and secretarial support to the department chair and faculty. •Maintain filing system. •Work with other departments in a cooperative manner. •Hire and processes paperwork for student assistants. •Coordinate departmental meetings; attend and prepare minutes for distribution. •Maintain departmental files and documents including databases, part-time faculty, staff, administrative reports and departmental publications. •Assist with all faculty job searches including making travel arrangements for applicants. Design electronic file systems and maintained electronic and paper files. Serve as central point of contact for all outside vendors needing to gain access to the building. Plan meetings and prepared conference rooms. Write reports and correspondence from dictation and handwritten notes. Disperse incoming mail to correct recipients throughout the department. Facilitate working relationships with co-tenants and building management. Organize files, develop spreadsheets, fax reports and scan documents. Manage the day-to-day calendar for the Department Chair. Properly route agreements, contracts and invoices through the signature process. Receive and distribute faxes and mail in a timely manner. Receive and screen a high volume of internal and external communications, including email and mail. Create and maintain spreadsheets using advanced Excel functions and calculations to develop reports and lists. Draft meeting agendas, supply advance materials and execute follow-up for meetings and team conferences. •Assist the Dean's secretary in collecting documents and signature for re-appointments, pre and post tenure, and tenure and promotion reviews. Office Manager 08/2014 to 04/2015 Company Name City , State Generating updated property information utilizing documentation from field representatives. Data Entry using AssessPro Software. Discerning sketches and data from Data Collectors and determining accurate data for property cards for various townships and cities in New England. Managing shipment of period mail-outs to tax payers and assuring on-time shipments of documents. Scheduling appointments for tax payers for Revaluation appointments in their home as well as informal hearings in the various municipalities of Rhode Island. Assuring the office is kept in a professional manner and organizing phone lists, supply requests and receiving shipments as necessary. Receiving calls and assisting callers with questions or directing them to the appropriate party. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Made copies, sent faxes and handled all incoming and outgoing correspondence. Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of equipment. Receptionist, Client Services, Tax/Lien Researcher 12/2012 to 08/2014 Company Name City , State Facilitated working relationships with co-tenants and building management. Supplied key cards and building access to employees and visitors. Planned meetings and prepared conference rooms. Maintained the front desk and reception area in a neat and organized fashion. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Shipping Coordinator 07/2010 to 08/2012 Company Name City , State Processed Internet based orders for customers all over the United States and utilize Endicia for shipment. processing. Prepared and shipped large orders to stores in the US and Canada. Kept shipping area organized for. efficiency. Ordered printing supplies as needed. Solely responsible for daily outgoing shipments of all Internet. based orders for this privately owned company. Website and Social Media Manger 12/2009 to 07/2012 Company Name City , State Manage the website for the Song of Atlanta Show chorus as well as their Facebook, MySpace, YouTube &. LinkedIn social media sites. Receptionist 10/2008 to 10/2009 Company Name City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Facilitated working relationships with co-tenants and building management. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Administrative Assistant/Receptionist Morris/Hardwick/Schneider Post Closer 10/2005 to 10/2007 Company Name City , State Began as the professional receptionist and was promoted to Disburser/Post Closer. As Receptionist, duties included receiving all incoming calls and transferring appropriately, receiving guests and clients. Maintaining lobby area and kept conference rooms in order. As Disburser, disbursed all real estate closing files that have been closed in our office to include sending out checks, entering appropriate information in our database, scanning files, putting files in appropriate record keeping order, using Softpro to track documents, and taking care of post-closing requests. I also was responsible for ordering supplies and organizing conference rooms for closings, notarizing documents, and working with Managing attorney on any special office projects as needed. Ascertained that all legal documents were properly signed & dated, scanned documents, shipped packets to appropriate parties, filed and maintained paperwork, work with clients to retrieve important documents, admin duties as needed. For more detailed information and additional work history including endorsements and recommendations, please visit my Professional LinkedIn Page: www.linkedin.com/in/tammyammy. Education GED & Adult High School Diploma 1983 Dekalb Community College City , State , USA Skills Executive Management Support Microsoft Outlook Multi-Task Management Organizational Skills Telephone Skills Time Management ","
    ADMINISTRATIVE ASSOCIATE II, CONSTRUCTION MANAGEMENT DEPARTMENT
    Professional Overview

    Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.  

    Summary of Skills
    • Professional verbal and written communication
    • Type 80+ wpm
    • Strong analytical and organizational skills
    • Excellent interpersonal skills
    • Professional phone manner and office etiquette
    • Schedule management
    • Self-starter
    • Employee training and development
    • Microsoft Office proficiency
    • Meticulous attention to detail
    • Results-oriented
    • Self-directed
    • Spreadsheet development
    • Deadline-oriented
    • Staff motivation
    • Time management
    • Professional and mature
    • Strong problem solver
    • Resourceful
    • Strong interpersonal skills
    • Understands grammar
    • Proofreading
    • Mail management
    • Meeting planning
    • Legal administrative support
    • Detailed meeting minutes
    Work Experience
    Administrative Associate II, Construction Management Department 09/2015 to Current Company Name City , State

    •Provide administrative and secretarial support to the Department Chair, students, faculty, industry advisory board members, and the public.

    •Supervision of Student Assistants and adviser to both grad students and assistants.

    •Maintain documentations necessary to the Construction Management Department.

    •Manage calls to the main departmental phone number.

    •Maintain excellent customer service within the office for both students and parents.

    •Establish rapport with business professionals, representing the department and KSU in a professional manner.

    •Email, phone, staff/faculty and departmental communications, as well as contact with local public school educators and administration.

    •Generate purchases and payments.

    •Set-up courses and prerequisites in Banner, and help students at the time of registration.

    •Assist project staff/faculty in preparation of institutes and workshops

    •Manage supply inventory.

    •Manage departmental records.

    •Assist with technology.

    •Assist in organizing special events as needed throughout the year, including annual fundraiser for the department.

    •Manage Department Chair's calendar.

    •Order catering needed for any departmental events or meetings.

    •Create minutes and agendas for meetings.

    •Utilize programs such as Works, Owl Express, Owl Pay, and SAS for procurement needs for the department.

    •Organizes and submit payment requests to the SPSU Foundation via KSU.

    •Maintain ongoing list of those with door passes for new KSU door swipe process for department.

    •Provide information on the Construction Management program to prospective students and parents.

    •Handle all correspondence for department chair.

    •Assist faculty, students, and industry advisory board members to arrange internships and job placement.

    •Budgeting, supply purchasing, meeting minutes, researching and reporting as directed by department chair.

    •Travel arrangements for students, faculty and staff for competitions held throughout the year.

    •Appointment setting for academic advising between faculty and students.

    •Manage the department chair's calendar.

    •Coordinate fund-raising events, including invitations, locations, menus, prizes, audio visual needs, thank you notes, and other details.

    •Arrange work requests for Information Technology needs and other facility repairs.

    •Provide typing and secretarial support to the department chair and faculty.

    •Maintain filing system.

    •Work with other departments in a cooperative manner.

    •Hire and processes paperwork for student assistants.

    •Coordinate departmental meetings; attend and prepare minutes for distribution.

    •Maintain departmental files and documents including databases, part-time faculty, staff, administrative reports and departmental publications.

    •Assist with all faculty job searches including making travel arrangements for applicants.

    • Design electronic file systems and maintained electronic and paper files.
    • Serve as central point of contact for all outside vendors needing to gain access to the building.
    • Plan meetings and prepared conference rooms.
    • Write reports and correspondence from dictation and handwritten notes.
    • Disperse incoming mail to correct recipients throughout the department.
    • Facilitate working relationships with co-tenants and building management.
    • Organize files, develop spreadsheets, fax reports and scan documents.
    • Manage the day-to-day calendar for the Department Chair.
    • Properly route agreements, contracts and invoices through the signature process.
    • Receive and distribute faxes and mail in a timely manner.
    • Receive and screen a high volume of internal and external communications, including email and mail.
    • Create and maintain spreadsheets using advanced Excel functions and calculations to develop reports and lists.
    • Draft meeting agendas, supply advance materials and execute follow-up for meetings and team conferences.
    • •Assist the Dean's secretary in collecting documents and signature for re-appointments, pre and post tenure, and tenure and promotion reviews.
    Office Manager 08/2014 to 04/2015 Company Name City , State
    • Generating updated property information utilizing documentation from field representatives.
    • Data Entry using AssessPro Software.
    • Discerning sketches and data from Data Collectors and determining accurate data for property cards for various townships and cities in New England.
    • Managing shipment of period mail-outs to tax payers and assuring on-time shipments of documents.
    • Scheduling appointments for tax payers for Revaluation appointments in their home as well as informal hearings in the various municipalities of Rhode Island.
    • Assuring the office is kept in a professional manner and organizing phone lists, supply requests and receiving shipments as necessary.
    • Receiving calls and assisting callers with questions or directing them to the appropriate party.
    • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
    • Designed electronic file systems and maintained electronic and paper files.
    • Made copies, sent faxes and handled all incoming and outgoing correspondence.
    • Received and screened a high volume of internal and external communications, including email and mail.
    • Managed daily office operations and maintenance of equipment.
    Receptionist, Client Services, Tax/Lien Researcher 12/2012 to 08/2014 Company Name City , State
    • Facilitated working relationships with co-tenants and building management.
    • Supplied key cards and building access to employees and visitors.
    • Planned meetings and prepared conference rooms.
    • Maintained the front desk and reception area in a neat and organized fashion.
    • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
    Shipping Coordinator 07/2010 to 08/2012 Company Name City , State
    • Processed Internet based orders for customers all over the United States and utilize Endicia for shipment.
    • processing.
    • Prepared and shipped large orders to stores in the US and Canada.
    • Kept shipping area organized for.
    • efficiency.
    • Ordered printing supplies as needed.
    • Solely responsible for daily outgoing shipments of all Internet.
    • based orders for this privately owned company.
    Website and Social Media Manger 12/2009 to 07/2012 Company Name City , State
    • Manage the website for the Song of Atlanta Show chorus as well as their Facebook, MySpace, YouTube &.
    • LinkedIn social media sites.
    Receptionist 10/2008 to 10/2009 Company Name City , State
    • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
    • Designed electronic file systems and maintained electronic and paper files.
    • Maintained the front desk and reception area in a neat and organized fashion.
    • Dispersed incoming mail to correct recipients throughout the office.
    • Made copies, sent faxes and handled all incoming and outgoing correspondence.
    • Facilitated working relationships with co-tenants and building management.
    • Organized files, developed spreadsheets, faxed reports and scanned documents.
    • Received and distributed faxes and mail in a timely manner.
    Administrative Assistant/Receptionist Morris/Hardwick/Schneider Post Closer 10/2005 to 10/2007 Company Name City , State
    • Began as the professional receptionist and was promoted to Disburser/Post Closer.
    • As Receptionist, duties included receiving all incoming calls and transferring appropriately, receiving guests and clients.
    • Maintaining lobby area and kept conference rooms in order.
    • As Disburser, disbursed all real estate closing files that have been closed in our office to include sending out checks, entering appropriate information in our database, scanning files, putting files in appropriate record keeping order, using Softpro to track documents, and taking care of post-closing requests.
    • I also was responsible for ordering supplies and organizing conference rooms for closings, notarizing documents, and working with Managing attorney on any special office projects as needed.
    • Ascertained that all legal documents were properly signed & dated, scanned documents, shipped packets to appropriate parties, filed and maintained paperwork, work with clients to retrieve important documents, admin duties as needed.

    For more detailed information and additional work history including endorsements and recommendations, please visit my Professional LinkedIn Page: www.linkedin.com/in/tammyammy.
    Education
    GED & Adult High School Diploma 1983 Dekalb Community College City , State , USA
    Skills
    • Executive Management Support
    • Microsoft Outlook
    • Multi-Task Management
    • Organizational Skills
    • Telephone Skills
    • Time Management
    ",CONSTRUCTION +11065180," OPERATIONS MANAGER Summary Experienced client service professional accustomed to managing teams functioning in a fast-paced environment in support of multiple products across various business units. Solid background in building strong and effective teams Highlights KYC, Anti Money Laundering, and legal documentations Excellent organizational and time management skills Strong interpersonal and communication skills at all levels Microsoft Office (Excel, Word, PowerPoint, SharePoint, and Project) Employee relations (hiring, terminations, performance management, development) SEC Licenses Series 6 and 63 (Expired. Willing to retake.) Proficiency in Adobe products (Photoshop, Lightroom, Illustrator) Spanish fluency, oral and written Experience 02/2010 to 08/2014 Operations Manager Company Name － City , State Managed a team of four client service officers responsible for day-to-day operations and onboarding process. Directed and supervised the daily activities of the teams with primary focus in enhancing the client's experience, mitigating risk, and identifying areas of improvement. Performed Quality Assurance reviews and approved due diligence reviews completed by the staff. Collaborated and managed assigned projects with cross-functional teams and departments including data and document collection and review, technology, sales and other client services groups across the firm. Coordinated with Front Office, Credit, Compliance, AML compliance and global client onboarding teams to understand client/deal structure and agree requirements/responsibilities. Participated in the development and drove implementation of department policies and/or procedures to help improve service and overall efficiency. 09/2007 to 02/2010 Client Service Manager Within three months, increased efficiency by 20% by identifying and mitigating outdated manual processes and leveraging technology. Increased staff performance accuracy levels to 99%. Managed a team of eight client service officers responsible for servicing our base of Commercial Real Estate clients, Mortgage Servicers, and Regulated Cash. Serviced a portfolio of 300 clients with deposits in excess of 80 billion. Reviewed complex Cash Collateral agreements and client provided documentation to ensure compliance with regulatory and contractual requirements. Served as the escalation point for and coordinated the resolution of key issues and complex client concerns and opportunities. Analyzed complex data for management reporting nationwide on wire and deposit accounts providing adequate information for decision-making. Held monthly meetings with senior management to provide updates on all team projects, roadblocks and recommended solutions. 02/2002 to 09/2007 Client Service Manager Company Name Built and fostered a proactive workplace environment resulting in a higher level of employee participation and performance. Supervised a team of seven client service professionals with a primary focus in delivering excellent client service, improving processes, and leveraging technology. Partnered with Bankers to collect, analyze, and validate all appropriate due diligence and on-boarding documentation provided by client; utilized knowledge of AML/KYC policy to independently identify missing or insufficient client due diligence information. Responsible for reviewing, entering and approving client information in KYC database, conducting OFAC reviews, and escalating findings. Extensive client contact in partnership with the Bankers to resolve customer concerns in regards to demand deposit accounts, short-term investments, funds transfers, and sales opportunities. Actively monitored service delivery for all Services / Product to client (via MIS, internal meetings, and client meetings). Gregorio Luna, page 2. Education 2003 Bachelor of Professional Studies : Computer Information Systems DeVry Institute of Technology － State Computer Information Systems 1989 Associate : Applied Science - Business Management and administration Kingsborough Community College － City , State Applied Science - Business Management and administration Skills Adobe products, Photoshop, interpersonal and communication, oral, Credit, critical thinking, resolve customer concerns, client, clients, database, decision-making, delivery, documentation, due diligence, Employee relations, senior management, fast, focus, Front Office, functional, funds, hiring, Illustrator, investments, legal, management reporting, meetings, Excel, Money, Microsoft Office, PowerPoint, SharePoint, Word, MIS, organizational, page 2, performance management, policies, problem solving, processes, improving processes, Quality Assurance, Real Estate, sales, self-starter, Spanish fluency, time management, written ","
    OPERATIONS MANAGER
    Summary
    Experienced client service professional accustomed to managing teams functioning in a fast-paced environment in support of multiple products across various business units. Solid background in building strong and effective teams
    Highlights
    • KYC, Anti Money Laundering, and legal documentations
    • Excellent organizational and time management skills
    • Strong interpersonal and communication skills at all levels Microsoft Office (Excel, Word, PowerPoint, SharePoint, and Project)
    • Employee relations (hiring, terminations, performance management, development)
    • SEC Licenses Series 6 and 63 (Expired. Willing to retake.)
    • Proficiency in Adobe products (Photoshop, Lightroom, Illustrator)
    • Spanish fluency, oral and written
    Experience
    02/2010 to 08/2014
    Operations Manager Company Name － City , State
    • Managed a team of four client service officers responsible for day-to-day operations and onboarding process.
    • Directed and supervised the daily activities of the teams with primary focus in enhancing the client's experience, mitigating risk, and identifying areas of improvement.
    • Performed Quality Assurance reviews and approved due diligence reviews completed by the staff.
    • Collaborated and managed assigned projects with cross-functional teams and departments including data and document collection and review, technology, sales and other client services groups across the firm.
    • Coordinated with Front Office, Credit, Compliance, AML compliance and global client onboarding teams to understand client/deal structure and agree requirements/responsibilities.
    • Participated in the development and drove implementation of department policies and/or procedures to help improve service and overall efficiency.
    09/2007 to 02/2010
    Client Service Manager
    • Within three months, increased efficiency by 20% by identifying and mitigating outdated manual processes and leveraging technology.
    • Increased staff performance accuracy levels to 99%.
    • Managed a team of eight client service officers responsible for servicing our base of Commercial Real Estate clients, Mortgage Servicers, and Regulated Cash.
    • Serviced a portfolio of 300 clients with deposits in excess of 80 billion.
    • Reviewed complex Cash Collateral agreements and client provided documentation to ensure compliance with regulatory and contractual requirements.
    • Served as the escalation point for and coordinated the resolution of key issues and complex client concerns and opportunities.
    • Analyzed complex data for management reporting nationwide on wire and deposit accounts providing adequate information for decision-making.
    • Held monthly meetings with senior management to provide updates on all team projects, roadblocks and recommended solutions.
    02/2002 to 09/2007
    Client Service Manager Company Name
    • Built and fostered a proactive workplace environment resulting in a higher level of employee participation and performance.
    • Supervised a team of seven client service professionals with a primary focus in delivering excellent client service, improving processes, and leveraging technology.
    • Partnered with Bankers to collect, analyze, and validate all appropriate due diligence and on-boarding documentation provided by client; utilized knowledge of AML/KYC policy to independently identify missing or insufficient client due diligence information.
    • Responsible for reviewing, entering and approving client information in KYC database, conducting OFAC reviews, and escalating findings.
    • Extensive client contact in partnership with the Bankers to resolve customer concerns in regards to demand deposit accounts, short-term investments, funds transfers, and sales opportunities.
    • Actively monitored service delivery for all Services / Product to client (via MIS, internal meetings, and client meetings).
    • Gregorio Luna, page 2.
    Education
    2003
    Bachelor of Professional Studies : Computer Information Systems DeVry Institute of Technology － State Computer Information Systems
    1989
    Associate : Applied Science - Business Management and administration Kingsborough Community College － City , State Applied Science - Business Management and administration
    Skills
    Adobe products, Photoshop, interpersonal and communication, oral, Credit, critical thinking, resolve customer concerns, client, clients, database, decision-making, delivery, documentation, due diligence, Employee relations, senior management, fast, focus, Front Office, functional, funds, hiring, Illustrator, investments, legal, management reporting, meetings, Excel, Money, Microsoft Office, PowerPoint, SharePoint, Word, MIS, organizational, page 2, performance management, policies, problem solving, processes, improving processes, Quality Assurance, Real Estate, sales, self-starter, Spanish fluency, time management, written
    ",BANKING +25422388," GRAPHIC DESIGNER Summary Driven Graphic Artist adept at managing heavy workloads while focusing on designing creative, visually-appealing graphics. Focused, extremely organized, and comfortable working in fast-paced, deadline-driven environments. Expert in preflighting and optimizing artwork for high-quality print-ready files. Skilled in a variety of designs, logos and marketing packages, while always keeping up with the latest design trends and the latest technology. Accustomed to surpassing expectations in deadline-driven environments and always open to criticism with an attitude that every idea will lead to greater, bigger ideas. Technical Skills and Qualifications Adobe Creative Suite, Adobe InDesign, Adobe Illustrator, Adobe Photoshop, Adobe Acrobat, QuarkXpress, Dreamweaver, HTML Coding, CSS, Microsoft Office Suite, Promotional Materials, Extensive Direct-Mail Experience Relevant Skills Self-Motivated, Sense-of-Humor, Conceptual Thinker, Attention-to-Detail, Strong Design Sense, Resourceful Researcher, Advanced Typography Knowledge Leadership Skills, Friendly Attitude, Professional Behavior, Expert Juggling Skills, Creative and Artistic, Resourceful Researcher, Quick Learner, Time Management Experience 07/2012 to 10/2015 Graphic Designer Company Name - City , State Prepared layouts and drawings in compliance with established templates and design standards. Designed unique print materials, including advertisements, brochures and logo designs. Designed web pages, graphic elements and infographics for email newsletters. 05/2009 to 02/2015 Graphic Designer Company Name - City , State Designed unique print materials, including advertisements, brochures and logo designs. Prepared layouts and drawings in compliance with established templates and design standards. Contributed ideas during strategic and conceptual brainstorming sessions. Recommended techniques, methods and media best suited to produce desired visual effects. Prioritized graphic workload and effectively coordinated multiple projects. 01/2006 to 05/2009 Art Director Company Name - City , State Created visuals that appeal to leaders in the big data and high-tech world. Created the look and feel of the organization's online presence in social media forums. Developed templates for e-newsletters, presentations and reports. Designed unique print materials, including advertisements, brochures and logo designs. Designed artistic signage for special corporate events. Created all communications collateral, including web pages, brochures and fliers. Developed, designed and produced corporate newsletters and other promotional direct mail items as directed by marketing. Created graphic materials for the company website. 02/2005 to 12/2006 Art Director Company Name - City , State Determined styles, size and arrangement of illustrations and graphics. Planned and produced marketing materials, including catalogs, handbooks and charts. Prioritized graphic workload and effectively coordinated multiple projects. Developed creative graphics that simplified complex messages. Prepared layouts and drawings in compliance with established templates and design standards. Contributed ideas during strategic and conceptual brainstorming sessions. 12/2003 to 02/2005 Art Director Company Name - City , State Contributed ideas during strategic and conceptual brainstorming sessions. Designed unique print materials, including advertisements, brochures and logo designs. Collaborated with a team of designers to offer improvements and direction on others' projects. Adhered to all corporate brand guidelines when preparing graphic materials. Prioritized graphic workload and effectively coordinated multiple projects. Consistently adhered to all internal delivery schedules. 12/2002 to 12/2003 Art Director Company Name - City , State Designed unique print materials, including advertisements, brochures and logo designs. Collaborated with a team of designers to offer improvements and direction on others' projects. Contributed ideas during strategic and conceptual brainstorming sessions. Recommended techniques, methods and media best suited to produce desired visual effects. Prioritized graphic workload and effectively coordinated multiple projects. Determined styles, size and arrangement of illustrations and graphics. 02/2001 to 12/2002 Production Artist Company Name - City , State Prepared layouts and drawings in compliance with established templates and design standards. Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. Prioritized graphic workload and effectively coordinated multiple projects. 01/2000 to 02/2001 Production Artist Company Name - City , State Prepared layouts and drawings in compliance with established templates and design standards. Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. Prioritized graphic workload and effectively coordinated multiple projects. 07/1999 to 01/2000 Graphic Designer Company Name - City , State Prepared layouts and drawings in compliance with established templates and design standards. Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. Prioritized graphic workload and effectively coordinated multiple projects. Developed templates for e-newsletters, presentations and reports. Coordinated with the content production and delivery managers to launch carrier-approved content worldwide. 04/1999 to 07/1999 Creative Internship Company Name - City , State Contributed ideas during strategic and conceptual brainstorming sessions and learned how an award-winning agency operated. Education 2001 Bachelor of Science : Journalism - Marketing Texas A&M University - City , State , United States Computer and art design courses, visual communication courses, and studio art courses. ","
    GRAPHIC DESIGNER
    Summary

    Driven Graphic Artist adept at managing heavy workloads while focusing on designing creative, visually-appealing graphics. Focused, extremely organized, and comfortable working in fast-paced, deadline-driven environments. Expert in preflighting and optimizing artwork for high-quality print-ready files. Skilled in a variety of designs, logos and marketing packages, while always keeping up with the latest design trends and the latest technology. Accustomed to surpassing expectations in deadline-driven environments and always open to criticism with an attitude that every idea will lead to greater, bigger ideas.

    Technical Skills and Qualifications

    Adobe Creative Suite, Adobe InDesign, Adobe Illustrator, Adobe Photoshop, Adobe Acrobat, QuarkXpress, Dreamweaver, HTML Coding, CSS, Microsoft Office Suite, Promotional Materials, Extensive Direct-Mail Experience

    Relevant Skills

    Self-Motivated, Sense-of-Humor, Conceptual Thinker, Attention-to-Detail, Strong Design Sense, Resourceful Researcher, Advanced Typography Knowledge

    Leadership Skills, Friendly Attitude, Professional Behavior, Expert Juggling Skills, Creative and Artistic, Resourceful Researcher, Quick Learner, Time Management
    Experience
    07/2012 to 10/2015
    Graphic Designer Company Name - City , State

    Prepared layouts and drawings in compliance with established templates and design standards. Designed unique print materials, including advertisements, brochures and logo designs. Designed web pages, graphic elements and infographics for email newsletters.

    05/2009 to 02/2015
    Graphic Designer Company Name - City , State

    Designed unique print materials, including advertisements, brochures and logo designs. Prepared layouts and drawings in compliance with established templates and design standards. Contributed ideas during strategic and conceptual brainstorming sessions. Recommended techniques, methods and media best suited to produce desired visual effects. Prioritized graphic workload and effectively coordinated multiple projects.
    01/2006 to 05/2009
    Art Director Company Name - City , State

    Created visuals that appeal to leaders in the big data and high-tech world. Created the look and feel of the organization's online presence in social media forums. Developed templates for e-newsletters, presentations and reports. Designed unique print materials, including advertisements, brochures and logo designs. Designed artistic signage for special corporate events. Created all communications collateral, including web pages, brochures and fliers. Developed, designed and produced corporate newsletters and other promotional direct mail items as directed by marketing. Created graphic materials for the company website.
    02/2005 to 12/2006
    Art Director Company Name - City , State

    Determined styles, size and arrangement of illustrations and graphics. Planned and produced marketing materials, including catalogs, handbooks and charts. Prioritized graphic workload and effectively coordinated multiple projects. Developed creative graphics that simplified complex messages. Prepared layouts and drawings in compliance with established templates and design standards. Contributed ideas during strategic and conceptual brainstorming sessions.
    12/2003 to 02/2005
    Art Director Company Name - City , State

    Contributed ideas during strategic and conceptual brainstorming sessions. Designed unique print materials, including advertisements, brochures and logo designs. Collaborated with a team of designers to offer improvements and direction on others' projects. Adhered to all corporate brand guidelines when preparing graphic materials. Prioritized graphic workload and effectively coordinated multiple projects. Consistently adhered to all internal delivery schedules.
    12/2002 to 12/2003
    Art Director Company Name - City , State

    Designed unique print materials, including advertisements, brochures and logo designs. Collaborated with a team of designers to offer improvements and direction on others' projects. Contributed ideas during strategic and conceptual brainstorming sessions. Recommended techniques, methods and media best suited to produce desired visual effects. Prioritized graphic workload and effectively coordinated multiple projects. Determined styles, size and arrangement of illustrations and graphics.
    02/2001 to 12/2002
    Production Artist Company Name - City , State

    Prepared layouts and drawings in compliance with established templates and design standards. Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. Prioritized graphic workload and effectively coordinated multiple projects.
    01/2000 to 02/2001
    Production Artist Company Name - City , State

    Prepared layouts and drawings in compliance with established templates and design standards. Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. Prioritized graphic workload and effectively coordinated multiple projects.
    07/1999 to 01/2000
    Graphic Designer Company Name - City , State

    Prepared layouts and drawings in compliance with established templates and design standards. Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. Prioritized graphic workload and effectively coordinated multiple projects. Developed templates for e-newsletters, presentations and reports. Coordinated with the content production and delivery managers to launch carrier-approved content worldwide.
    04/1999 to 07/1999
    Creative Internship Company Name - City , State

    Contributed ideas during strategic and conceptual brainstorming sessions and learned how an award-winning agency operated.
    Education
    2001
    Bachelor of Science : Journalism - Marketing Texas A&M University - City , State , United States

    Computer and art design courses, visual communication courses, and studio art courses.
    ",DESIGNER +22408666," TEACHER Summary Kind and compassionate Elementary School Teacher dedicated to creating an atmosphere that is stimulating and encouraging to all students. Enjoys using modern technology in the classroom. Experience Company Name August 2012 to Current Teacher City , State Key Contributions & Educational Outcomes: Consistently praised (by management and staff) for dedication, reliability, organization and effectiveness as one of school district's most in-demand substitutes. Filled in for permanent teachers at a moment's notice; closely adhered to lesson plans; and kept students motivated, engaged and focused. Showed resourcefulness and teaching effectiveness in meeting the needs of students with limited English language proficiency as well as learning disabilities. Voluntarily stepped in to run several after-school programs (e.g., girls' volleyball coaching, cheerleading coaching and after-school tutoring) when permanent teachers were unable to fill these roles. Repeatedly asked to sub at the same schools due to effectiveness and classroom management skills. After School Education and Safety Program Coordinator (1st-6thgrades) Company Name August 2006 to June 2011 After School Program Coordinator City , State Bakersfield, CA, August 2006- June 2011 Responsibilities Facilitates school effort to promote academic, physical, and social success of students by coordinating variety of after-school programs designed to increase academic achievement and improve overall educational experience Assists in developing, organizing and implementing activities to increase student participation in after-school program Maintains current knowledge of related State and District standards in order to assist in promoting school and community understanding of after-school programs; attends meetings and in-service training as required Maintain communication with school staff to ensure students academic success Enable students to reach their full potential Mange and supervise a staff of seven paraprofessional educators. Key Contributions & Educational Outcomes: Consistently praised for dedication, reliability, organization and effectiveness of establishing and maintaining a successful After School Program. Promoted a high level of participation by closely adhered to lesson plans; and kept students motivated, engaged and focused. Voluntarily incooperated several after-school programs sports teams flag football, basketball and cheerleading. Incorporated technology into students' learning activities for varied academic disciplines. Efforts proved so successful in enhancing student understanding of material that students were able to design and create their own web pages Company Name January 2009 to January 2011 Outreach Liasion City , State Attends various community meetings in order to disseminate information pertaining to school's specially funded programs in general and parent involvement in particular. Assists staff in reducing poor attendance working with Probation Department, Deputy District Attorney Refers students and Families to Student Attendance Review Board Refer students and families in need to community programs for needed resources Ensure school meets and maintains attendance goals to meet grant requirements Translate documents and meeting as needed Assisted teachers, specialists, counselors and other staff in reinforcing instructional program and guiding students in development of desirable academic and social skills and habits Worked with small groups of children under the direction of certificated staff Assisted with checking, care, preparation and arrangement of instructional materials and students' work Assisted with yard duty, first aid and home contacts Assisted with recordkeeping, filing, and other clerical duties as needed Education Bakersfield College 2010 City , State , US Bakersfield College, Bakersfield, CA; 2006 & 2010 California State University Bakersfield 2010 Bachelor of Arts : Child, Adolescent, and Family Studies, Sociology City , State , US California State University Bakersfield, CA; 2009-2010 Bachelor of Arts in Child, Adolescent, and Family Studies Minor in Sociology Passed CBEST Mathematics, Reading, Writing test Passed CSET ◦ Subtest I-Reading, Language, Literature, & History and Social Sciences ◦ Subtest II - Science and Mathematics ◦ Subtest III- Physical Education, Human Development, Visual and Performing Arts 30 Day Substitute Permit Cuyama Valley High School 2002 City , State , US Cuyama Valley High School, New Cuyama CA; 1998-2002 Volleyball (4 years), Basketball (4 years), Science Club President, California Scholarship Federation President, Class President, Class ASB Representative Irvine Valley College City , State , US Irvine Valley College, Irvine, CA; 2003-05 Allen Hancock College City , State , US Allen Hancock College, Santa Maria, CA; 2002-03 Certificate of Clearance Certificate of Clearance Substitute with Kern County Superintendent of Schools CPR and First Aid Certified (Infant, Children and Adults) Typing Certificate 42 wpm Certifications CPR and First Aid CPR Certificate of Clearance Typing Certificate 42 wpm Languages Teaching Experience; Bilingual Fluency in English & Spanish Professional Affiliations Boys and Girls Club of Kern County Skills Increase, Training, Coaching, Teaching, Clerical, Filing, Class, Comprehensive Large Array Data Stewardship System, Liaison, Translate, Mathematics, Writing Test, 42 Wpm, Cpr, Cpr And First Aid, Typing ","
    TEACHER
    Summary

    Kind and compassionate Elementary School Teacher dedicated to creating an atmosphere that is stimulating and encouraging to all students. Enjoys using modern technology in the classroom.

    Experience
    Company Name August 2012 to Current Teacher
    City , State
    • Key Contributions & Educational Outcomes:
    • Consistently praised (by management and staff) for dedication, reliability, organization and effectiveness as one of school district's most in-demand substitutes. Filled in for permanent teachers at a moment's notice; closely adhered to lesson plans; and kept students motivated, engaged and focused.
    • Showed resourcefulness and teaching effectiveness in meeting the needs of students with limited English language proficiency as well as learning disabilities.
    • Voluntarily stepped in to run several after-school programs (e.g., girls' volleyball coaching, cheerleading coaching and after-school tutoring) when permanent teachers were unable to fill these roles.
    • Repeatedly asked to sub at the same schools due to effectiveness and classroom management skills. After School Education and Safety Program Coordinator (1st-6thgrades)
    Company Name August 2006 to June 2011 After School Program Coordinator
    City , State
    • Bakersfield, CA, August 2006- June 2011 Responsibilities
    • Facilitates school effort to promote academic, physical, and social success of students by coordinating variety of after-school programs designed to increase academic achievement and improve overall educational experience
    • Assists in developing, organizing and implementing activities to increase student participation in after-school program
    • Maintains current knowledge of related State and District standards in order to assist in promoting school and community understanding of after-school programs; attends meetings and in-service training as required
    • Maintain communication with school staff to ensure students academic success
    • Enable students to reach their full potential
    • Mange and supervise a staff of seven paraprofessional educators. Key Contributions & Educational Outcomes:
    • Consistently praised for dedication, reliability, organization and effectiveness of establishing and maintaining a successful After School Program. Promoted a high level of participation by closely adhered to lesson plans; and kept students motivated, engaged and focused.
    • Voluntarily incooperated several after-school programs sports teams flag football, basketball and cheerleading.
    • Incorporated technology into students' learning activities for varied academic disciplines. Efforts proved so successful in enhancing student understanding of material that students were able to design and create their own web pages
    Company Name January 2009 to January 2011 Outreach Liasion
    City , State
    • Attends various community meetings in order to disseminate information pertaining to school's specially funded programs in general and parent involvement in particular.
    • Assists staff in reducing poor attendance working with Probation Department, Deputy District Attorney
    • Refers students and Families to Student Attendance Review Board
    • Refer students and families in need to community programs for needed resources
    • Ensure school meets and maintains attendance goals to meet grant requirements
    • Translate documents and meeting as needed
    • Assisted teachers, specialists, counselors and other staff in reinforcing instructional program and guiding students in development of desirable academic and social skills and habits
    • Worked with small groups of children under the direction of certificated staff
    • Assisted with checking, care, preparation and arrangement of instructional materials and students' work
    • Assisted with yard duty, first aid and home contacts
    • Assisted with recordkeeping, filing, and other clerical duties as needed
    Education
    Bakersfield College 2010 City , State , US Bakersfield College, Bakersfield, CA; 2006 & 2010
    California State University Bakersfield 2010 Bachelor of Arts : Child, Adolescent, and Family Studies, Sociology City , State , US California State University Bakersfield, CA; 2009-2010 Bachelor of Arts in Child, Adolescent, and Family Studies Minor in Sociology Passed CBEST Mathematics, Reading, Writing test Passed CSET ◦ Subtest I-Reading, Language, Literature, & History and Social Sciences ◦ Subtest II - Science and Mathematics ◦ Subtest III- Physical Education, Human Development, Visual and Performing Arts 30 Day Substitute Permit
    Cuyama Valley High School 2002 City , State , US Cuyama Valley High School, New Cuyama CA; 1998-2002 Volleyball (4 years), Basketball (4 years), Science Club President, California Scholarship Federation President, Class President, Class ASB Representative
    Irvine Valley College City , State , US Irvine Valley College, Irvine, CA; 2003-05
    Allen Hancock College City , State , US Allen Hancock College, Santa Maria, CA; 2002-03
    Certificate of Clearance

    Certificate of Clearance Substitute with Kern County Superintendent of Schools CPR and First Aid Certified (Infant, Children and Adults) Typing Certificate 42 wpm

    Certifications
    CPR and First Aid CPR Certificate of Clearance Typing Certificate 42 wpm
    Languages
    Teaching Experience; Bilingual Fluency in English & Spanish
    Professional Affiliations
    Boys and Girls Club of Kern County
    Skills
    Increase, Training, Coaching, Teaching, Clerical, Filing, Class, Comprehensive Large Array Data Stewardship System, Liaison, Translate, Mathematics, Writing Test, 42 Wpm, Cpr, Cpr And First Aid, Typing
    ",TEACHER +31025785," SOHO PROPERTIES, SUMMER ANALYST Areas of Expertise Microsoft Excel - financial modeling, PowerPoint, and Word +Fluent in four Indian languages - Hindi, Tamil, Telugu and Kannada +Tennis +Won multiple state and national titles as a junior and consistently ranked Top 10 in India Work Experience Soho Properties, Summer Analyst Company Name － City , State Manhattan based Development firm Performed multiple feasibility analyses for potential residential and hotel development projects Evaluated terms and covenants of equity and debt partnership proposals to supplement analyses Faciliated in restructuring partnerships to accommodate LP's in a $300M Times Sq. hotel project Identified a suitable component of debt financing by comparing EB-5 to mezzanine debt Prepared agendas, scheduled and managed executive committee meetings for ongoing projects Massey Knakal, Capital Services Intern; Brooklyn, New York NYC's #1 Building Sales Firm"" Worked alongside the Director of Capital Services for all aspects of finance operations including origination, underwriting and execution for both acquisitions and refinancings Restructured a $33M cross-collaterized loan secured by a 7 building mixed-use portfolio Performed market analyses which consisted of evaluating current and past demographic data, market trends and comparables, used to support assumptions Created offering memorandums for lenders. Strategy Analyst Company Name － City Middle market and luxury real estate development firm. Performed a market analysis on the single-family second home market in Chennai and identified emerging trends which was the basis for a major strategy shift in the firm. Computed detailed deal-by-deal analyses consisting of development cost matrices, and sales price sensitivity tables, concluding with IRR and ROE figures for new deals. Assisted Managing Principal in executing the strategy shift, focusing on single-family beach villas in the emerging East Coast Road submarket. Consultant Company Name － City Boutique real estate office, specializing in advisory and brokerage Founded the company as a sole proprietor upon graduating college Conducted feasibility studies and due diligence to advise developers in emerging submarkets Collaborated with CEO of Australian company Mii-Homes on establishing a new factory Secured suitable homes and office space for several multinational companies and consulates Appointed as the primary real estate consultants for Korean Trade center Hired with exclusivity to sell residential properties worth over $22M USD Family Office, Asset Manager; Chennai, India Core Real Estate Portfolio consisting of Office, Multi- Family and Single Family assets worth $70M Determined pricing and strategy based on market conditions and required returns Provided operations reports to principals on a quarterly basis Negotiated management contracts with property managers Successfully negotiated the renewal of a high profile lease with the German Consulate. Education M.S : Real Estate, Finance and Investments INTERESTS New York University － City , State GPA: GPA: 3.75 Real Estate, Finance and Investments GPA: 3.75 B.A : Economics Hawaii Pacific University － City , State GPA: GPA: 3.40 GPA: 3.86 Deans' List Economics GPA: 3.40 GPA: 3.86 Deans' List Pendleton School IMG Nick Bollettieri Tennis Academy － City , State GPA: GPA: 3.60 GPA: 3.60 New York University (Stern School of Business ) － City , State Private Equity Finance Accomplishments Awarded the 100% Effort award at Nick Bollettieri Tennis Academy Recruited by #5 Hawaii Pacific University Competed professionally in the international men's circuit Dec '15 May '11 May '07 Jun '14 - Aug '14 Jan '14 - Jun '14 May '12- Jul '12 Jul '11 - Aug '13 Jun '11 -Aug '13. Interests Member of NYU Global Real Estate Club, Stern Real Estate Club, Graduate Finance Association, Stern Private Equity Club, Stern Investment Management and Research Society +Community Service +Participated in fundraiser with Martina Navratilova to raise money for AIDS in Zimbabwe +Volunteer at SMILE; assist and serve the economically backward in healthcare needs Skills acquisitions, contracts, due diligence, Equity, feasibility studies, Finance, financing, financial modeling, German, Hindi, Korean, languages, Director, Managing, market analysis, market, meetings, Microsoft Excel, Office, PowerPoint, Word, pricing, proposals, Real Estate, Sales, strategy, tables Additional Information NYU Clubs Member of NYU Global Real Estate Club, Stern Real Estate Club, Graduate Finance Association, Stern Private Equity Club, Stern Investment Management and Research Society Community Service Participated in fundraiser with Martina Navratilova to raise money for AIDS in Zimbabwe Volunteer at SMILE; assist and serve the economically backward in healthcare needs ","
    SOHO PROPERTIES, SUMMER ANALYST
    Areas of Expertise
    Microsoft Excel - financial modeling, PowerPoint, and Word +Fluent in four Indian languages - Hindi, Tamil, Telugu and Kannada +Tennis +Won multiple state and national titles as a junior and consistently ranked Top 10 in India
    Work Experience
    Soho Properties, Summer Analyst
    Company Name － City , State
    • Manhattan based Development firm Performed multiple feasibility analyses for potential residential and hotel development projects Evaluated terms and covenants of equity and debt partnership proposals to supplement analyses Faciliated in restructuring partnerships to accommodate LP's in a $300M Times Sq.
    • hotel project Identified a suitable component of debt financing by comparing EB-5 to mezzanine debt Prepared agendas, scheduled and managed executive committee meetings for ongoing projects Massey Knakal, Capital Services Intern; Brooklyn, New York NYC's #1 Building Sales Firm"" Worked alongside the Director of Capital Services for all aspects of finance operations including origination, underwriting and execution for both acquisitions and refinancings Restructured a $33M cross-collaterized loan secured by a 7 building mixed-use portfolio Performed market analyses which consisted of evaluating current and past demographic data, market trends and comparables, used to support assumptions Created offering memorandums for lenders.
    Strategy Analyst
    Company Name － City
    • Middle market and luxury real estate development firm.
    • Performed a market analysis on the single-family second home market in Chennai and identified emerging trends which was the basis for a major strategy shift in the firm.
    • Computed detailed deal-by-deal analyses consisting of development cost matrices, and sales price sensitivity tables, concluding with IRR and ROE figures for new deals.
    • Assisted Managing Principal in executing the strategy shift, focusing on single-family beach villas in the emerging East Coast Road submarket.
    Consultant
    Company Name － City
    • Boutique real estate office, specializing in advisory and brokerage Founded the company as a sole proprietor upon graduating college Conducted feasibility studies and due diligence to advise developers in emerging submarkets Collaborated with CEO of Australian company Mii-Homes on establishing a new factory Secured suitable homes and office space for several multinational companies and consulates Appointed as the primary real estate consultants for Korean Trade center Hired with exclusivity to sell residential properties worth over $22M USD Family Office, Asset Manager; Chennai, India Core Real Estate Portfolio consisting of Office, Multi- Family and Single Family assets worth $70M Determined pricing and strategy based on market conditions and required returns Provided operations reports to principals on a quarterly basis Negotiated management contracts with property managers Successfully negotiated the renewal of a high profile lease with the German Consulate.
    Education
    M.S : Real Estate, Finance and Investments INTERESTS New York University － City , State GPA: GPA: 3.75 Real Estate, Finance and Investments GPA: 3.75
    B.A : Economics Hawaii Pacific University － City , State GPA: GPA: 3.40 GPA: 3.86 Deans' List Economics GPA: 3.40 GPA: 3.86 Deans' List
    Pendleton School IMG Nick Bollettieri Tennis Academy － City , State GPA: GPA: 3.60 GPA: 3.60
    New York University (Stern School of Business ) － City , State Private Equity Finance
    Accomplishments
    • Awarded the 100% Effort award at Nick Bollettieri Tennis Academy Recruited by #5 Hawaii Pacific University Competed professionally in the international men's circuit Dec '15 May '11 May '07 Jun '14 - Aug '14 Jan '14 - Jun '14 May '12- Jul '12 Jul '11 - Aug '13 Jun '11 -Aug '13.
    Interests
    Member of NYU Global Real Estate Club, Stern Real Estate Club, Graduate Finance Association, Stern Private Equity Club, Stern Investment Management and Research Society +Community Service +Participated in fundraiser with Martina Navratilova to raise money for AIDS in Zimbabwe +Volunteer at SMILE; assist and serve the economically backward in healthcare needs
    Skills
    acquisitions, contracts, due diligence, Equity, feasibility studies, Finance, financing, financial modeling, German, Hindi, Korean, languages, Director, Managing, market analysis, market, meetings, Microsoft Excel, Office, PowerPoint, Word, pricing, proposals, Real Estate, Sales, strategy, tables
    Additional Information
    • NYU Clubs Member of NYU Global Real Estate Club, Stern Real Estate Club, Graduate Finance Association, Stern Private Equity Club, Stern Investment Management and Research Society Community Service Participated in fundraiser with Martina Navratilova to raise money for AIDS in Zimbabwe Volunteer at SMILE; assist and serve the economically backward in healthcare needs
    ",BANKING +12122372," OFFICE MANAGER Highlights Microsoft Office Social Media Marketing: Facebook, Instagram & Pinterest Critical Thinking & Problem Solving Skills Detailed & Organized Type 53 words per minute Written & Verbal Communication Leadership & Team Development Project Management Experience 01/2004 to 10/2016 Office Manager Company Name － City , State Career Center. Verified, edited and approved job postings. Assisted employers with technical problems and job posting as needed. Managed main desk including monitoring phone calls, appointments and walk-ins. 07/2000 to 01/2004 Sales Manager/Account Executive Company Name － City , State Responsible and handled all specialty and major department stores accounts. Developed division's sales and marketing plans strategies and goals. Traveled to high-profile fashion market conventions in Dallas, Atlanta and Las Vegas. 09/1999 to 04/2000 Merchandiser Assistant Company Name － City , State Managed company account for Reebok, Inc. which included men's athletic apparel and Women's Olympic 2000 collection. Assisted in new initiative for company account Dunk.Net, the Shaq O'Neill Athletic Sport collection. Coordinated efficiency of Product Information Sheets for garment samples through reviewing accuracy of construction, sketches, trims and specifications. Performed role as a liaison between Merchandiser and Production Personnel with vendor relations to communicate fabrication timelines and other specific needs for efficient samples productions. 05/1997 to 09/1999 Sales Coordinator Company Name － City , State Managed progression of garment sampling (i.e. counter, production and salespeople sampling) for Misses Sportswear. Assisted designing of garment accessories such as buttons, yarn and update of line sheets. Planned and implemented merchandise presentations. 10/1994 to 05/1997 Sales Manager Assistant/Sales Representative Company Name － City , State Oversaw department's customer service. Communication liaison for buying department, identifying market research information. Organized sales team's meeting, shows and presentations between company and vendors. Education 04/2018 Bachelor of Science : Business Administration Mount Saint Mary's University － City , State Business Administration Associate of Arts Degree : Merchandise Marketing FIDM / Fashion Institute of Design & Merchandising － City , State Merchandise Marketing Skills .Net, Critical Thinking, customer service, designing, fashion, Leadership, Team Development, marketing plans, market research, market, Marketing, Microsoft Office, 2000, Personnel, presentations, Problem Solving Skills, Project Management, sales, phone, Type, vendor relations, Verbal Communication, Written ","
    OFFICE MANAGER
    Highlights
    • Microsoft Office
    • Social Media Marketing:
    • Facebook, Instagram & Pinterest
    • Critical Thinking & Problem Solving Skills
    • Detailed & Organized
    • Type 53 words per minute
    • Written & Verbal Communication
    • Leadership & Team Development
    • Project Management
    Experience
    01/2004 to 10/2016
    Office Manager Company Name － City , State
    • Career Center.
    • Verified, edited and approved job postings.
    • Assisted employers with technical problems and job posting as needed.
    • Managed main desk including monitoring phone calls, appointments and walk-ins.
    07/2000 to 01/2004
    Sales Manager/Account Executive Company Name － City , State
    • Responsible and handled all specialty and major department stores accounts.
    • Developed division's sales and marketing plans strategies and goals.
    • Traveled to high-profile fashion market conventions in Dallas, Atlanta and Las Vegas.
    09/1999 to 04/2000
    Merchandiser Assistant Company Name － City , State
    • Managed company account for Reebok, Inc.
    • which included men's athletic apparel and Women's Olympic 2000 collection.
    • Assisted in new initiative for company account Dunk.Net, the Shaq O'Neill Athletic Sport collection.
    • Coordinated efficiency of Product Information Sheets for garment samples through reviewing accuracy of construction, sketches, trims and specifications.
    • Performed role as a liaison between Merchandiser and Production Personnel with vendor relations to communicate fabrication timelines and other specific needs for efficient samples productions.
    05/1997 to 09/1999
    Sales Coordinator Company Name － City , State
    • Managed progression of garment sampling (i.e.
    • counter, production and salespeople sampling) for Misses Sportswear.
    • Assisted designing of garment accessories such as buttons, yarn and update of line sheets.
    • Planned and implemented merchandise presentations.
    10/1994 to 05/1997
    Sales Manager Assistant/Sales Representative Company Name － City , State
    • Oversaw department's customer service.
    • Communication liaison for buying department, identifying market research information.
    • Organized sales team's meeting, shows and presentations between company and vendors.
    Education
    04/2018
    Bachelor of Science : Business Administration Mount Saint Mary's University － City , State Business Administration
    Associate of Arts Degree : Merchandise Marketing FIDM / Fashion Institute of Design & Merchandising － City , State Merchandise Marketing
    Skills
    .Net, Critical Thinking, customer service, designing, fashion, Leadership, Team Development, marketing plans, market research, market, Marketing, Microsoft Office, 2000, Personnel, presentations, Problem Solving Skills, Project Management, sales, phone, Type, vendor relations, Verbal Communication, Written
    ",APPAREL +29999135," STAFF ACCOUNTANT TAM BUI Professional Summary To pursue a challenging and reward career, which will allow me to utilize my background in accounting and business environment Ability to multi-task in a high paced deadline driven environment +*Excellent in Microsoft Word, Microsoft Excel, and Microsoft Outlook +*Experience in DBA accounting software as well as other accounting software such as Imaginary or EVO software To pursue a challenging and reward career, which will allow me to utilize my background in accounting and business environment Ability to multi-task in a high paced deadline driven environment  Excellent in Microsoft Word, Microsoft Excel, and Microsoft Outlook  Skilled accountant with experience in the manufacture industry. Familiar with many accounting software such as DBA, Imaginary, Mainframe (AS400). Areas of expertise include AR, AP, accounts reconciliations, GL accounts, accrual accounts, month end closing procedures. To pursue a challenging and reward career, which will allow me to utilize my background in accounting and business environment Ability to multi-task in a high paced deadline driven environment  Excellent in Microsoft Word, Microsoft Excel, and Microsoft Outlook  Skilled accountant with experience in the manufacture industry. Familiar with many accounting software such as DBA, Imaginary, Mainframe (AS400). Areas of expertise include AR, AP, accounts reconciliations, GL accounts, accrual accounts, month end closing procedures. Skills Self-motivated Budgeting and finance Strong verbal communication Conflict resolution Powerful negotiator Extremely organized Self-motivated Budgeting and finance Strong verbal communication Conflict resolution Powerful negotiator Extremely organized Self-motivated Budgeting and finance Strong verbal communication Conflict resolution Powerful negotiator Extremely organized Work History Staff Accountant Jan 2005 - Current Company Name City , State Maintain general ledger to include the preparation of journal entries, coding of invoices, accounts analysis and reconciliation, closing books monthly, balance sheet and income statement reconciliations Resposible of the AR and AP processes and the timely collection of receivables and resolution of issues/discrepancies File 1096 and 1099's forms and reports with government agencies annually Perform general accounting and other related duties in the daily administration of Accounting department Perform bank reconciliation monthly, verify all deposits, and address questions and problems from banking institutions Prepares weekly cash activities and monthly cash flows forecast to help the upper management team with financial budget planning Reports and bank reconciliations; uses online banking tools to ensure accurate report preparation and timely identification of exception items, as necessary. Assist in preparation of monthly financial reports to include preparation of monthly balance sheet and income statement Prepare timecards for company payroll and other temporary agencies Maintain and set up new customers/vendors accounts. Staff Accountant Jan 2005 - Current Company Name City , State Maintain general ledger to include the preparation of journal entries, coding of invoices, accounts analysis and reconciliation, closing books monthly, balance sheet and income statement reconciliations Resposible of the AR and AP processes and the timely collection of receivables and resolution of issues/discrepancies File 1096 and 1099's forms and reports with government agencies annually Perform general accounting and other related duties in the daily administration of Accounting department Perform bank reconciliation monthly, verify all deposits, and address questions and problems from banking institutions Prepares weekly cash activities and monthly cash flows forecast to help the upper management team with financial budget planning Reports and bank reconciliations; uses online banking tools to ensure accurate report preparation and timely identification of exception items, as necessary. Assist in preparation of monthly financial reports to include preparation of monthly balance sheet and income statement Prepare timecards for company payroll and other temporary agencies Maintain and set up new customers/vendors accounts. Sr. Accountant Jun 2017 - Current Company Name City , State Validate and process Warranty/Royalty claim accounts for payment requests Update and maintain inventory standard cost for all divisions Reconcile travel expense reports and prepare check request for reimbursement Prepare shipments cutoff tests for month end closing Interact with internal and external clients, vendors, partners and other key stakeholders. Apply best practices in credit and collections to meet business needs and objectives.  Reconcile commercial & military customer accounts.  Contact customers to collect overdue accounts. Report the reasons for late payments and escalate within the organization to help achieve a timely resolution. Reconcile account receivables/inter-company sales and prepare journal entries for month end closing Staff Accountant Jan 2005 - Current Company Name City , State Maintain general ledger to include the preparation of journal entries, coding of invoices, accounts analysis and reconciliation, closing books monthly, balance sheet and income statement reconciliations Resposible of the AR and AP processes and the timely collection of receivables and resolution of issues/discrepancies File 1096 and 1099's forms and reports with government agencies annually Perform general accounting and other related duties in the daily administration of Accounting department Perform bank reconciliation monthly, verify all deposits, and address questions and problems from banking institutions Prepares weekly cash activities and monthly cash flows forecast to help the upper management team with financial budget planning Reports and bank reconciliations; uses online banking tools to ensure accurate report preparation and timely identification of exception items, as necessary. Assist in preparation of monthly financial reports to include preparation of monthly balance sheet and income statement Prepare timecards for company payroll and other temporary agencies Maintain and set up new customers/vendors accounts. Sr. Accountant Jun 2017 - Current Company Name City , State Validate and process Warranty/Royalty claim accounts for payment requests Update and maintain inventory standard cost for all divisions Reconcile travel expense reports and prepare check request for reimbursement Prepare shipments cutoff tests for month end closing Interact with internal and external clients, vendors, partners and other key stakeholders. Apply best practices in credit and collections to meet business needs and objectives.  Reconcile commercial & military customer accounts.  Contact customers to collect overdue accounts. Report the reasons for late payments and escalate within the organization to help achieve a timely resolution. Reconcile account receivables/inter-company sales and prepare journal entries for month end closing Sr. Accountant May 2005 - Jun 2017 Company Name City , State Maintain general ledger to include the preparation of journal entries, coding of invoices, accounts analysis and reconciliation, closing books monthly, balance sheet and income statement reconciliations Resposible of the AR and AP processes and the timely collection of receivables and resolution of issues/discrepancies File 1096 and 1099's forms and reports with government agencies annually Perform general accounting and other related duties in the daily administration of Accounting department Perform bank reconciliation monthly, verify all deposits, and address questions and problems from banking institutions Prepares weekly cash activities and monthly cash flows forecast to help the upper management team with financial budget planning Reports and bank reconciliations; uses online banking tools to ensure accurate report preparation and timely identification of exception items, as necessary. Assist in preparation of monthly financial reports to include preparation of monthly balance sheet and income statement Prepare timecards for company payroll and other temporary agencies Maintain and set up new customers/vendors accounts. Controller Assistant Jan 1999 - Jan 2004 Company Name City , State Worked directly with controller in preparation for monthly and yearly financial statements. Assisted all the accounting field such as Accounts Payable, Accounts Receivable, Prepaid accounts. Bank Reconciliation for monthly, quarterly, and year end. Assisted on cash collection. Controller Assistant Jan 1999 - Jan 2004 Company Name City , State Worked directly with controller in preparation for monthly and yearly financial statements. Assisted all the accounting field such as Accounts Payable, Accounts Receivable, Prepaid accounts. Bank Reconciliation for monthly, quarterly, and year end. Assisted on cash collection. Sr. Accountant Jun 2017 - Current Company Name City , State Validate and process Warranty/Royalty claim accounts for payment requests Update and maintain inventory standard cost for all divisions Reconcile travel expense reports and prepare check request for reimbursement Prepare shipments cutoff tests for month end closing Interact with internal and external clients, vendors, partners and other key stakeholders. Apply best practices in credit and collections to meet business needs and objectives.  Reconcile commercial & military customer accounts.  Contact customers to collect overdue accounts. Report the reasons for late payments and escalate within the organization to help achieve a timely resolution. Reconcile account receivables/inter-company sales and prepare journal entries for month end closing Skills Accounts Payable, bank reconciliations, Bank Reconciliation, financial reports, financial statements, general ledger Education Bachelor of Business Administration Degree : Accounting Business Administrative 1999 Western Michigan University City , State Accounting Business Administrative Bachelor of Business Administration Degree : Accounting Business Administrative 1999 Western Michigan University Accounting Business Administrative ","
    STAFF ACCOUNTANT
    TAM BUI
    Professional Summary
    To pursue a challenging and reward career, which will allow me to utilize my background in accounting and business environment Ability to multi-task in a high paced deadline driven environment +*Excellent in Microsoft Word, Microsoft Excel, and Microsoft Outlook +*Experience in DBA accounting software as well as other accounting software such as Imaginary or EVO software

    To pursue a challenging and reward career, which will allow me to utilize my background in accounting and business environment Ability to multi-task in a high paced deadline driven environment 

    Excellent in Microsoft Word, Microsoft Excel, and Microsoft Outlook 

    Skilled accountant with experience in the manufacture industry. Familiar with many accounting software such as DBA, Imaginary, Mainframe (AS400).

    Areas of expertise include AR, AP, accounts reconciliations, GL accounts, accrual accounts, month end closing procedures.

    To pursue a challenging and reward career, which will allow me to utilize my background in accounting and business environment Ability to multi-task in a high paced deadline driven environment 

    Excellent in Microsoft Word, Microsoft Excel, and Microsoft Outlook 

    Skilled accountant with experience in the manufacture industry. Familiar with many accounting software such as DBA, Imaginary, Mainframe (AS400).

    Areas of expertise include AR, AP, accounts reconciliations, GL accounts, accrual accounts, month end closing procedures.

    Skills
    • Self-motivated
    • Budgeting and finance
    • Strong verbal communication
    • Conflict resolution
    • Powerful negotiator
    • Extremely organized
    • Self-motivated
    • Budgeting and finance
    • Strong verbal communication
    • Conflict resolution
    • Powerful negotiator
    • Extremely organized
    • Self-motivated
    • Budgeting and finance
    • Strong verbal communication
    • Conflict resolution
    • Powerful negotiator
    • Extremely organized
    Work History
    Staff Accountant Jan 2005 - Current
    Company Name City , State
    • Maintain general ledger to include the preparation of journal entries, coding of invoices, accounts analysis and reconciliation, closing books monthly, balance sheet and income statement reconciliations Resposible of the AR and AP processes and the timely collection of receivables and resolution of issues/discrepancies File 1096 and 1099's forms and reports with government agencies annually Perform general accounting and other related duties in the daily administration of Accounting department Perform bank reconciliation monthly, verify all deposits, and address questions and problems from banking institutions Prepares weekly cash activities and monthly cash flows forecast to help the upper management team with financial budget planning Reports and bank reconciliations; uses online banking tools to ensure accurate report preparation and timely identification of exception items, as necessary.
    • Assist in preparation of monthly financial reports to include preparation of monthly balance sheet and income statement Prepare timecards for company payroll and other temporary agencies Maintain and set up new customers/vendors accounts.
    Staff Accountant Jan 2005 - Current
    Company Name City , State
    • Maintain general ledger to include the preparation of journal entries, coding of invoices, accounts analysis and reconciliation, closing books monthly, balance sheet and income statement reconciliations Resposible of the AR and AP processes and the timely collection of receivables and resolution of issues/discrepancies File 1096 and 1099's forms and reports with government agencies annually Perform general accounting and other related duties in the daily administration of Accounting department Perform bank reconciliation monthly, verify all deposits, and address questions and problems from banking institutions Prepares weekly cash activities and monthly cash flows forecast to help the upper management team with financial budget planning Reports and bank reconciliations; uses online banking tools to ensure accurate report preparation and timely identification of exception items, as necessary.
    • Assist in preparation of monthly financial reports to include preparation of monthly balance sheet and income statement Prepare timecards for company payroll and other temporary agencies Maintain and set up new customers/vendors accounts.
    Sr. Accountant Jun 2017 - Current
    Company Name City , State
    • Validate and process Warranty/Royalty claim accounts for payment requests
    • Update and maintain inventory standard cost for all divisions
    • Reconcile travel expense reports and prepare check request for reimbursement
    • Prepare shipments cutoff tests for month end closing
    • Interact with internal and external clients, vendors, partners and other key stakeholders. Apply best practices in credit and collections to meet business needs and objectives. 
    • Reconcile commercial & military customer accounts.
    •  Contact customers to collect overdue accounts. Report the reasons for late payments and escalate within the organization to help achieve a timely resolution.
    • Reconcile account receivables/inter-company sales and prepare journal entries for month end closing
    Staff Accountant Jan 2005 - Current
    Company Name City , State
    • Maintain general ledger to include the preparation of journal entries, coding of invoices, accounts analysis and reconciliation, closing books monthly, balance sheet and income statement reconciliations Resposible of the AR and AP processes and the timely collection of receivables and resolution of issues/discrepancies File 1096 and 1099's forms and reports with government agencies annually Perform general accounting and other related duties in the daily administration of Accounting department Perform bank reconciliation monthly, verify all deposits, and address questions and problems from banking institutions Prepares weekly cash activities and monthly cash flows forecast to help the upper management team with financial budget planning Reports and bank reconciliations; uses online banking tools to ensure accurate report preparation and timely identification of exception items, as necessary.
    • Assist in preparation of monthly financial reports to include preparation of monthly balance sheet and income statement Prepare timecards for company payroll and other temporary agencies Maintain and set up new customers/vendors accounts.
    Sr. Accountant Jun 2017 - Current
    Company Name City , State
    • Validate and process Warranty/Royalty claim accounts for payment requests
    • Update and maintain inventory standard cost for all divisions
    • Reconcile travel expense reports and prepare check request for reimbursement
    • Prepare shipments cutoff tests for month end closing
    • Interact with internal and external clients, vendors, partners and other key stakeholders. Apply best practices in credit and collections to meet business needs and objectives. 
    • Reconcile commercial & military customer accounts.
    •  Contact customers to collect overdue accounts. Report the reasons for late payments and escalate within the organization to help achieve a timely resolution.
    • Reconcile account receivables/inter-company sales and prepare journal entries for month end closing
    Sr. Accountant May 2005 - Jun 2017
    Company Name City , State
    • Maintain general ledger to include the preparation of journal entries, coding of invoices, accounts analysis and reconciliation, closing books monthly, balance sheet and income statement reconciliations Resposible of the AR and AP processes and the timely collection of receivables and resolution of issues/discrepancies File 1096 and 1099's forms and reports with government agencies annually Perform general accounting and other related duties in the daily administration of Accounting department Perform bank reconciliation monthly, verify all deposits, and address questions and problems from banking institutions Prepares weekly cash activities and monthly cash flows forecast to help the upper management team with financial budget planning Reports and bank reconciliations; uses online banking tools to ensure accurate report preparation and timely identification of exception items, as necessary.
    • Assist in preparation of monthly financial reports to include preparation of monthly balance sheet and income statement Prepare timecards for company payroll and other temporary agencies Maintain and set up new customers/vendors accounts.
    Controller Assistant Jan 1999 - Jan 2004
    Company Name City , State
    • Worked directly with controller in preparation for monthly and yearly financial statements.
    • Assisted all the accounting field such as Accounts Payable, Accounts Receivable, Prepaid accounts.
    • Bank Reconciliation for monthly, quarterly, and year end.
    • Assisted on cash collection.
    Controller Assistant Jan 1999 - Jan 2004
    Company Name City , State
    • Worked directly with controller in preparation for monthly and yearly financial statements.
    • Assisted all the accounting field such as Accounts Payable, Accounts Receivable, Prepaid accounts.
    • Bank Reconciliation for monthly, quarterly, and year end.
    • Assisted on cash collection.
    Sr. Accountant Jun 2017 - Current
    Company Name City , State
    • Validate and process Warranty/Royalty claim accounts for payment requests
    • Update and maintain inventory standard cost for all divisions
    • Reconcile travel expense reports and prepare check request for reimbursement
    • Prepare shipments cutoff tests for month end closing
    • Interact with internal and external clients, vendors, partners and other key stakeholders. Apply best practices in credit and collections to meet business needs and objectives. 
    • Reconcile commercial & military customer accounts.
    •  Contact customers to collect overdue accounts. Report the reasons for late payments and escalate within the organization to help achieve a timely resolution.
    • Reconcile account receivables/inter-company sales and prepare journal entries for month end closing
    Skills
    Accounts Payable, bank reconciliations, Bank Reconciliation, financial reports, financial statements, general ledger
    Education
    Bachelor of Business Administration Degree : Accounting Business Administrative 1999
    Western Michigan University City , State
    Accounting Business Administrative
    Bachelor of Business Administration Degree : Accounting Business Administrative 1999
    Western Michigan University

    Accounting Business Administrative
    ",ACCOUNTANT +78257294," SENIOR ACCOUNTANT Summary SEASONED PROFESSIONAL WITH A PROVEN ABILITY TO PERFORM CRITICAL ACCOUNTING FUNCTIONS TO MEET BUSINESS NEEDS AND ENSURE REGULATORY COMPLIANCE FOR CORPORATIONS IN ENERGY INDUSTRY (POWER, GAS, CRUDE/FUEL OIL AND OTHERS). IN-DEPTH KNOWLEDGE OF ACCOUNTING PRINCIPLES AND PRACTICES, INCLUDING COMMODITY AND CASH SETTLEMENTS, TAX/FINANCIAL PLANNING, FISCAL ANALYSIS, ACCOUNT RECONCILIATION, MONTH/YEAR-END CLOSING, COMPLIANCE MANAGEMENT. FAST LEARNER WITH EXCEPTIONAL COMMUNICATION AND INTERPERSONAL SKILLS; ABLE TO BUILD RELATIONSHIPS WITH INDIVIDUALS AT ALL LEVELS-FROM FRONT-LINE STAFF TO THE CEO. TECH-SAVVY, PEOPLE-ORIENTED LEADER WITH 15+ YEARS IN ACCOUNTING AND PRIOR EXPERIENCE AS PART OF A LANDMARK FOOD SERVICE FAMILY BUSINESS IN HOUSTON. AREAS OF EMPHASIS: Accounting Management (AP, AR, GL) Budget, Performance & Variance Analysis Commodity Settlements Internal & External Audits SOX Compliance System Implementation & Optimization P&L Analysis & Reporting Gathering, Processing & Analyzing Data Internal & Fiscal Controls Financial Statement Preparation Cash Management & Account Reconciliation Tax Planning & Management ASPIRE (Accountability, Safety, Passion, Integrity, Respect & Esprit de Corp) Highlights MS Office, Oracle, Hyperion, Hyperion Retrieve, SAP, MerrillReports, DST, Bloomberg, PeopleSoft, IDC, Seagate Crystal Reports, Fundstation, Nucleus, Allegro, Citrix, A/P and A/R EDMS Experience March 2006 to June 2014 Company Name City , State Senior Accountant Managed accounting functions for power and gas company with a fleet of highly efficient power plants (93 natural gas and natural gas/steam cogeneration plants currently in operation or under construction) that provide 29K megawatts of clean, reliable electricity in 20 US states and Canada. Managed and executed accounting, treasury and administrative functions in fast-paced setting. Performed month-end close, journal entries (including non-standard entries), account and balance sheet reconciliations, variance analysis and forecasting functions. Executed commodity settlements to resolve pricing disputes, volume variances and other issues. Drafted invoices based on contractual agreements, and reported status and activity of Northeast U.S. plants to corporate offices. Prepared FERC reporting for plants with routine and non-routine accruals. Interacted with IT, scheduling, deal capture, legal, trading, commercial/ plant/business managers and other teams on daily basis. Selected Contributions: Successfully collaborated with plant accountants, gas schedulers and traders in interpreting and resolving challenges that arose between the company's Commercial Group and individual plants. Partnered with the Credit Group in managing prepayment and margin settlements, and coordinating long-term deposits. Gathered data, validated accuracy and prepared files for estimates, journal entries, recurring transactions and other financial management and accounting tasks. Planned and facilitated internal and third-party audit procedures, and maintained Sarbanes-Oxley (SOX) documentation to comply with internal controls. Expertly reconciled CES Margin Call deposit activity, which involved prepaid accounts and other liabilities, and roll-forward FRS quarterly and yearly schedules. As part of month-end closings, researched differences between financial and trading systems, and developed a margin to assist the Financial Accounting team. Participated in monthly calls regarding the operational status of plant facilities, and to coordinate complex accounting functions (General Ledger, AP/AR, month/year-end closings and other matters). Skillfully reconciled the Nucleus Trading System to PeopleSoft 9.1 financials, and further reconciled data to the GL to accurately document gross margin. October 2005 to March 2006 Company Name City , State Accountant / Analyst Performed accounting activities during a period of significant corporate change, as Borden Chemical, Inc., Resolution Performance Products, LLC and Resolution Specialty Materials, LLC merged with Bakelite AG to form the world's-largest producer of thermosetting resins with more than $4B in annual revenue. Managed accounting processes (AP/AR and account updates/reconciliations) with speed and accuracy. Interfaced with vendors and customers in resolving discrepancies and billing issues. Trained and mentored newly hired staff. Streamlined day-to-day procedures. Selected Contributions:. Defined and implemented highly efficient A/P processes and documentation. Liaised clients to seamlessly initiate Electronic Data Management System (EDMS) functions. March 2005 to October 2005 Company Name City , State Accountant Provided accounting expertise and support for investment management firm with $129B assets under management. Prepared quarterly, semiannual and annual financial statements, and oversaw SEC and other regulatory filings for 145 investment portfolios (64 retail funds, 28 variable annuity funds, 32 sub-advised funds, one contractual plan, one separately managed account and seven AIM private asset management portfolios. Met financial reporting disclosure requirements. Selected Contributions:. Identified and analyzed accounting and reporting errors, and recommended revisions as well as process improvements to eliminate redundant issues. Entrusted with the timely and accurate execution of financial statements and schedules, MD&As, expense ratios, total returns, report production processes, advisor compensation, fee tables, financial information and many other accounting tasks. July 2000 to August 2004 Company Name City , State Analyst / Rotation Conducted pre-bankruptcy accounting and financial analysis, and post-bankruptcy claims compression tasks for former provider of natural gas, electricity and communications products and services to the wholesale and retail markets. Prioritized and completed the full range of accounting actions, such as consolidating financial statements, reconciling accounts, preparing balance sheet summaries, schedules and annual reports. Coordinated and facilitated audits; systematically isolated, researched and resolved issues. Analyzed variances. Performed month-end closing processes. Enforced GAAP guidelines. Assisted in SEC filings. Selected Contributions: After bankruptcy proceedings, analyzed, reconciled and negotiated settlements of $.75B of the company's $100B+ claims filed against debtor entities, and secured agreements with claimants to resolve claims. Cooperated with governmental inquiries/investigations; worked diligently to minimize liabilities. Built the foundation for success with Antonio's Flying Pizza and Italian Restaurant, a multigenerational family business and landmark restaurant in Houston. Gained valuable experience at all levels of business and financial operations, beginning at the ground floor and advancing to Vice President. Education 1 1999 UNIVERSITY OF HOUSTON City , State Accountancy BBA GPA: Magna Cum Laude ~ Awarded GPA Improvement Scholarship Accountancy Magna Cum Laude ~ Awarded GPA Improvement Scholarship Credentials & Training: Notary Public ~ Texas Real Estate Salesperson License ~ ACE Yellow Belt Training ~ CPR Certified ~ Super User Training in PeopleSoft 7.5 to 9.0 ~ Communication and Interpersonal Skills Personal Information Active Volunteer, Houston-Chevron Marathon and BP MS 150 (Calpine) +. continued. Languages Fluent in Italian and dual US and Italian citizen ~ Conversational in Spanish Skills accounting, accruals, administrative, AP, A/P, AR, asset management, balance sheet, billing, Bloomberg, Citrix, closing, Interpersonal Skills, CPR Certified, Credit, Seagate Crystal Reports, clients, Data Management, documentation, fast, financials, financial, financial management and accounting, Financial Accounting, financial analysis, financial reporting, financial statements, forecasting, funds, General Ledger, GL, Hyperion, investment management, Italian, legal, managing, Materials, MS Office, natural gas, Notary Public, Oracle, PeopleSoft, PeopleSoft 7.5, PeopleSoft 9.1, pricing, processes, producer, Real Estate, reconciling, reporting, retail, SAP, Sarbanes-Oxley, scheduling, settlements, Spanish, tables, User Training, trading systems, Trading System, treasury, annual reports, year-end Additional Information Community Involvement: Active Volunteer, Houston-Chevron Marathon and BP MS 150 (Calpine) +. continued. ","
    SENIOR ACCOUNTANT
    Summary
    SEASONED PROFESSIONAL WITH A PROVEN ABILITY TO PERFORM CRITICAL ACCOUNTING FUNCTIONS TO MEET BUSINESS NEEDS AND ENSURE REGULATORY COMPLIANCE FOR CORPORATIONS IN ENERGY INDUSTRY (POWER, GAS, CRUDE/FUEL OIL AND OTHERS). IN-DEPTH KNOWLEDGE OF ACCOUNTING PRINCIPLES AND PRACTICES, INCLUDING COMMODITY AND CASH SETTLEMENTS, TAX/FINANCIAL PLANNING, FISCAL ANALYSIS, ACCOUNT RECONCILIATION, MONTH/YEAR-END CLOSING, COMPLIANCE MANAGEMENT. FAST LEARNER WITH EXCEPTIONAL COMMUNICATION AND INTERPERSONAL SKILLS; ABLE TO BUILD RELATIONSHIPS WITH INDIVIDUALS AT ALL LEVELS-FROM FRONT-LINE STAFF TO THE CEO. TECH-SAVVY, PEOPLE-ORIENTED LEADER WITH 15+ YEARS IN ACCOUNTING AND PRIOR EXPERIENCE AS PART OF A LANDMARK FOOD SERVICE FAMILY BUSINESS IN HOUSTON. AREAS OF EMPHASIS: Accounting Management (AP, AR, GL) Budget, Performance & Variance Analysis Commodity Settlements Internal & External Audits SOX Compliance System Implementation & Optimization P&L Analysis & Reporting Gathering, Processing & Analyzing Data Internal & Fiscal Controls Financial Statement Preparation Cash Management & Account Reconciliation Tax Planning & Management ASPIRE (Accountability, Safety, Passion, Integrity, Respect & Esprit de Corp)
    Highlights
    MS Office, Oracle, Hyperion, Hyperion Retrieve, SAP, MerrillReports, DST, Bloomberg, PeopleSoft, IDC, Seagate Crystal Reports, Fundstation, Nucleus, Allegro, Citrix, A/P and A/R EDMS
    Experience
    March 2006 to June 2014
    Company Name City , State Senior Accountant
    • Managed accounting functions for power and gas company with a fleet of highly efficient power plants (93 natural gas and natural gas/steam cogeneration plants currently in operation or under construction) that provide 29K megawatts of clean, reliable electricity in 20 US states and Canada.
    • Managed and executed accounting, treasury and administrative functions in fast-paced setting.
    • Performed month-end close, journal entries (including non-standard entries), account and balance sheet reconciliations, variance analysis and forecasting functions.
    • Executed commodity settlements to resolve pricing disputes, volume variances and other issues.
    • Drafted invoices based on contractual agreements, and reported status and activity of Northeast U.S.
    • plants to corporate offices.
    • Prepared FERC reporting for plants with routine and non-routine accruals.
    • Interacted with IT, scheduling, deal capture, legal, trading, commercial/ plant/business managers and other teams on daily basis.
    • Selected Contributions: Successfully collaborated with plant accountants, gas schedulers and traders in interpreting and resolving challenges that arose between the company's Commercial Group and individual plants.
    • Partnered with the Credit Group in managing prepayment and margin settlements, and coordinating long-term deposits.
    • Gathered data, validated accuracy and prepared files for estimates, journal entries, recurring transactions and other financial management and accounting tasks.
    • Planned and facilitated internal and third-party audit procedures, and maintained Sarbanes-Oxley (SOX) documentation to comply with internal controls.
    • Expertly reconciled CES Margin Call deposit activity, which involved prepaid accounts and other liabilities, and roll-forward FRS quarterly and yearly schedules.
    • As part of month-end closings, researched differences between financial and trading systems, and developed a margin to assist the Financial Accounting team.
    • Participated in monthly calls regarding the operational status of plant facilities, and to coordinate complex accounting functions (General Ledger, AP/AR, month/year-end closings and other matters).
    • Skillfully reconciled the Nucleus Trading System to PeopleSoft 9.1 financials, and further reconciled data to the GL to accurately document gross margin.
    October 2005 to March 2006
    Company Name City , State Accountant / Analyst
    • Performed accounting activities during a period of significant corporate change, as Borden Chemical, Inc., Resolution Performance Products, LLC and Resolution Specialty Materials, LLC merged with Bakelite AG to form the world's-largest producer of thermosetting resins with more than $4B in annual revenue.
    • Managed accounting processes (AP/AR and account updates/reconciliations) with speed and accuracy.
    • Interfaced with vendors and customers in resolving discrepancies and billing issues.
    • Trained and mentored newly hired staff.
    • Streamlined day-to-day procedures.
    • Selected Contributions:.
    • Defined and implemented highly efficient A/P processes and documentation.
    • Liaised clients to seamlessly initiate Electronic Data Management System (EDMS) functions.
    March 2005 to October 2005
    Company Name City , State Accountant
    • Provided accounting expertise and support for investment management firm with $129B assets under management.
    • Prepared quarterly, semiannual and annual financial statements, and oversaw SEC and other regulatory filings for 145 investment portfolios (64 retail funds, 28 variable annuity funds, 32 sub-advised funds, one contractual plan, one separately managed account and seven AIM private asset management portfolios.
    • Met financial reporting disclosure requirements.
    • Selected Contributions:.
    • Identified and analyzed accounting and reporting errors, and recommended revisions as well as process improvements to eliminate redundant issues.
    • Entrusted with the timely and accurate execution of financial statements and schedules, MD&As, expense ratios, total returns, report production processes, advisor compensation, fee tables, financial information and many other accounting tasks.
    July 2000 to August 2004
    Company Name City , State Analyst / Rotation
    • Conducted pre-bankruptcy accounting and financial analysis, and post-bankruptcy claims compression tasks for former provider of natural gas, electricity and communications products and services to the wholesale and retail markets.
    • Prioritized and completed the full range of accounting actions, such as consolidating financial statements, reconciling accounts, preparing balance sheet summaries, schedules and annual reports.
    • Coordinated and facilitated audits; systematically isolated, researched and resolved issues.
    • Analyzed variances.
    • Performed month-end closing processes.
    • Enforced GAAP guidelines.
    • Assisted in SEC filings.
    • Selected Contributions: After bankruptcy proceedings, analyzed, reconciled and negotiated settlements of $.75B of the company's $100B+ claims filed against debtor entities, and secured agreements with claimants to resolve claims.
    • Cooperated with governmental inquiries/investigations; worked diligently to minimize liabilities.
    • Built the foundation for success with Antonio's Flying Pizza and Italian Restaurant, a multigenerational family business and landmark restaurant in Houston.
    • Gained valuable experience at all levels of business and financial operations, beginning at the ground floor and advancing to Vice President.
    Education
    1 1999
    UNIVERSITY OF HOUSTON
    City , State     Accountancy
    BBA     GPA: Magna Cum Laude ~ Awarded GPA Improvement Scholarship Accountancy Magna Cum Laude ~ Awarded GPA Improvement Scholarship
    Credentials & Training: Notary Public ~ Texas Real Estate Salesperson License ~ ACE Yellow Belt Training ~ CPR Certified ~ Super User Training in PeopleSoft 7.5 to 9.0 ~ Communication and Interpersonal Skills
    Personal Information
    Active Volunteer, Houston-Chevron Marathon and BP MS 150 (Calpine) +. continued.
    Languages
    Fluent in Italian and dual US and Italian citizen ~ Conversational in Spanish
    Skills
    accounting, accruals, administrative, AP, A/P, AR, asset management, balance sheet, billing, Bloomberg, Citrix, closing, Interpersonal Skills, CPR Certified, Credit, Seagate Crystal Reports, clients, Data Management, documentation, fast, financials, financial, financial management and accounting, Financial Accounting, financial analysis, financial reporting, financial statements, forecasting, funds, General Ledger, GL, Hyperion, investment management, Italian, legal, managing, Materials, MS Office, natural gas, Notary Public, Oracle, PeopleSoft, PeopleSoft 7.5, PeopleSoft 9.1, pricing, processes, producer, Real Estate, reconciling, reporting, retail, SAP, Sarbanes-Oxley, scheduling, settlements, Spanish, tables, User Training, trading systems, Trading System, treasury, annual reports, year-end
    Additional Information
    • Community Involvement: Active Volunteer, Houston-Chevron Marathon and BP MS 150 (Calpine) +. continued.
    ",ACCOUNTANT +57364820," SR. CONSULTANT Professional Summary A dedicated, versatile, and results-driven professional with 20+ years of IT experience. A proven track record with ability to work well with others to achieve common goals, resolve conflicts, and manage external relationships. Demonstrates leadership skills by a track record of achievements and contributing to a positive work environment while motivating others to accomplish goals themselves. Highly self-motivated, self-directed, and attentive to detail. Ability to effectively prioritize and execute tasks in a high-pressure environment. Extensive experience working in a team-oriented and collaborative environment. Ability to solve problems with the available information, prioritizing, and making timely decisions. Outstanding project and program leader; able to coordinate and oversee all phases of project-based efforts. Strong analytical and decision making skills. Core Qualifications Software/Application: MVS Sysplex Environment, TSO, ISPF, JCL, JES2, SDSF, IMS, DB2, Ops/MVS, REXX, Thruput Manager, Workload Manager, Automate, SYSVIEW, Omegamon, Remedy, Omegaview, CICS, Strobe, RMF, SMS, Unix, Java Scripts, Windows 9x/NT, Microsoft Office Suite (Outlook, Word, Excel, OneNote, Powerpoint, and Project), Unix, SUN, Solaris, SNMP, IBM/AIX, Tivoli, TSM, CA-1, CA-7, Autosys, ESP, CA-DE, Control-M, Control-EM, Zeke, Zebb, Zack, Jobtrac, Scheduler, Candle Monitor Workstation, Robot Scheduler, Netview, XPTR, Java Scripting, TCP/IP Hardware: BM Rxx & Zxx Processors, SUN Processor, IBM RS/6000, STK Automated Tape Silos, Hitachi 7700, EMC DASD, AS/400, OS/390, VSM Experience Sr. Consultant June 2015 to November 2015 Company Name - City , State Part of a team specializing and applying solutions for Workload Automation needs. Proactively recognized and assessed problematic areas and applied 'best practices' solutions when needed Created and modified application schedules in the Workload Automation product for the Application Development Team Setup and executed quality testing for all environments Provided training and documentation to development teams Acted as a liaison between business units Consultant/Sr. Consultant September 2004 to April 2015 Company Name - City , State Part of the Professional Services team both for M/F and Open Systems. Created, debugged and modified complex job schedules using CA Workload Automation in different platforms. Focused on meeting deadlines while practicing customer service. Communicated effectively with all levels of management while providing the progression with the implementation. Strong analytical background to determine and make the right decision in quick and timely manner. Experience included a range of initiatives in pre-sales, sales, post-sales, planning, analysis, and implementation of solutions. Promoted effective coordination as a liaison between with all business units Effectively instructed training sessions for the customers Demonstrated documentation skills in processes, test and implementation plans, and training outlines Utilized CA Services Best Practices to accurately and efficiently implement products within the client environment Serve as a Subject Matter Expert in the products to help resolve complex and technical issues that came from product implementation and/or product functionality Data Center Team Lead April 2000 to September 2004 Company Name - City , State Managed, coached, mentored, and led a team of direct reports which oversaw the data center operations from the daily batch processing and scheduling, tape librarians, change management, incident ticketing, networking, monitoring and availability of all functional equipment for the Office Depot stores worldwide. Verified all escalation was handled properly if crisis arose. Made sure the team was focused on customer satisfaction. Able to spot trends and applied preventative policies and procedures. Oversaw the batch cycles which included fulfilling a role to implement projects and enhancing processes Demonstrated ability to apply IT in solving business problems Defined and communicated project milestones, service level agreements, and resources Wrote and issued employee appraisals, setup work schedules, developed daily and weekly reporting, and involved in empowering employees Accounted for overall system performance (mainframe and AS/400), maximizing resources to enhance batch workload and CPU resources Accountable for all the networking and POS systems at the Office Depot retail stores Data Center - Professional/Team Lead November 1990 to April 2000 Company Name - City , State Part of the data center operations team which oversaw the daily batch processing and had numerous responsibilities over the years of employment ranging from tape librarian to a successful team lead. Coordinated a test system to develop a better scheduling and Business Resumption process to eliminate redundant workload Applied the daily Change Management tickets Acted as a liaison for Allstate International companies to setup daily workload schedules. In 1997, acted as a consultant with local management, Allstate home office personnel, and Motorclub personnel to migrate all functionality to Illinois Served as a SME (subject matter expert) in DB2, IMS, and other Allstate accountabilities Supported and performed responsibilities for the weekend of IMS and DB2 database backup utilities. Performed recoveries, image copies, pointer checkers, stacked utilities, timestamp recoveries, etc. Part of the Business Resumption (BR) team which managed system resources and batch schedules during catastrophic disasters. Education Bachelor of Science : Computer Information Systems Wingate University - City , State Computer Information Systems Actively pursuing PMP and Scrum Master certifications Skills IBM/AIX, Application Development, AS/400, Automate, Automation, backup, CA-1, CA-7, Change Management, CICS, CA, Hardware, consultant, CPU, client, customer satisfaction, customer service, DASD, database, documentation, senior management, financial, functional, home office, IBM, DB2, MVS, image, IMS, ISPF, Java Scripts, Java Scripting, JCL, JES2, team lead, letters, librarian, mainframe, managing, meetings, mentor, Excel, Microsoft Office Suite, Office, Outlook, Powerpoint, Windows 9, NT, Word, Netview, networking, Omegamon, OS/390, personnel, policies, POS, processes, Processors, project management, quality, quick, reporting, retail, REXX, IBM RS/6000, sales, scheduling, Scrum, service level agreements, SMS, SNMP, Solaris, SUN, TCP/IP, telecommunication, time management, Tivoli, TSM, TSO, Unix, utilities ","
    SR. CONSULTANT
    Professional Summary

    A dedicated, versatile, and results-driven professional with 20+ years of IT experience. A proven track record with ability to work well with others to achieve common goals, resolve conflicts, and manage external relationships. Demonstrates leadership skills by a track record of achievements and contributing to a positive work environment while motivating others to accomplish goals themselves. Highly self-motivated, self-directed, and attentive to detail. Ability to effectively prioritize and execute tasks in a high-pressure environment. Extensive experience working in a team-oriented and collaborative environment. Ability to solve problems with the available information, prioritizing, and making timely decisions. Outstanding project and program leader; able to coordinate and oversee all phases of project-based efforts. Strong analytical and decision making skills.

    Core Qualifications

    Software/Application: MVS Sysplex Environment, TSO, ISPF, JCL, JES2, SDSF, IMS, DB2, Ops/MVS, REXX, Thruput Manager, Workload Manager, Automate, SYSVIEW, Omegamon, Remedy, Omegaview, CICS, Strobe, RMF, SMS, Unix, Java Scripts, Windows 9x/NT, Microsoft Office Suite (Outlook, Word, Excel, OneNote, Powerpoint, and Project), Unix, SUN, Solaris, SNMP, IBM/AIX, Tivoli, TSM, CA-1, CA-7, Autosys, ESP, CA-DE, Control-M, Control-EM, Zeke, Zebb, Zack, Jobtrac, Scheduler, Candle Monitor Workstation, Robot Scheduler, Netview, XPTR, Java Scripting, TCP/IP
    • Hardware: BM Rxx & Zxx Processors, SUN Processor, IBM RS/6000, STK Automated Tape Silos, Hitachi 7700, EMC DASD, AS/400, OS/390, VSM
    Experience
    Sr. Consultant
    June 2015 to November 2015     Company Name - City , State
    • Part of a team specializing and applying solutions for Workload Automation needs.
    • Proactively recognized and assessed problematic areas and applied 'best practices' solutions when needed
    • Created and modified application schedules in the Workload Automation product for the Application Development Team Setup and executed quality testing for all environments
    • Provided training and documentation to development teams Acted as a liaison between business units
    Consultant/Sr. Consultant
    September 2004 to April 2015     Company Name - City , State
    • Part of the Professional Services team both for M/F and Open Systems.
    • Created, debugged and modified complex job schedules using CA Workload Automation in different platforms.
    • Focused on meeting deadlines while practicing customer service.
    • Communicated effectively with all levels of management while providing the progression with the implementation.
    • Strong analytical background to determine and make the right decision in quick and timely manner.
    • Experience included a range of initiatives in pre-sales, sales, post-sales, planning, analysis, and implementation of solutions.
    • Promoted effective coordination as a liaison between with all business units
    • Effectively instructed training sessions for the customers
    • Demonstrated documentation skills in processes, test and implementation plans, and training outlines
    • Utilized CA Services Best Practices to accurately and efficiently implement products within the client environment
    • Serve as a Subject Matter Expert in the products to help resolve complex and technical issues that came from product implementation and/or product functionality
    Data Center Team Lead
    April 2000 to September 2004     Company Name - City , State
    • Managed, coached, mentored, and led a team of direct reports which oversaw the data center operations from the daily batch processing and scheduling, tape librarians, change management, incident ticketing, networking, monitoring and availability of all functional equipment for the Office Depot stores worldwide.
    • Verified all escalation was handled properly if crisis arose.
    • Made sure the team was focused on customer satisfaction.
    • Able to spot trends and applied preventative policies and procedures.
    • Oversaw the batch cycles which included fulfilling a role to implement projects and enhancing processes
    • Demonstrated ability to apply IT in solving business problems
    • Defined and communicated project milestones, service level agreements, and resources
    • Wrote and issued employee appraisals, setup work schedules, developed daily and weekly reporting, and involved in empowering employees
    • Accounted for overall system performance (mainframe and AS/400), maximizing resources to enhance batch workload and CPU resources
    • Accountable for all the networking and POS systems at the Office Depot retail stores
    Data Center - Professional/Team Lead
    November 1990 to April 2000     Company Name - City , State
    • Part of the data center operations team which oversaw the daily batch processing and had numerous responsibilities over the years of employment ranging from tape librarian to a successful team lead.
    • Coordinated a test system to develop a better scheduling and Business Resumption process to eliminate redundant workload Applied the daily Change Management tickets
    • Acted as a liaison for Allstate International companies to setup daily workload schedules.
    • In 1997, acted as a consultant with local management, Allstate home office personnel, and Motorclub personnel to migrate all functionality to Illinois Served as a SME (subject matter expert) in DB2, IMS, and other Allstate accountabilities Supported and performed responsibilities for the weekend of IMS and DB2 database backup utilities.
    • Performed recoveries, image copies, pointer checkers, stacked utilities, timestamp recoveries, etc.
    • Part of the Business Resumption (BR) team which managed system resources and batch schedules during catastrophic disasters.
    Education
    Bachelor of Science : Computer Information Systems Wingate University - City , State Computer Information Systems
    Actively pursuing PMP and Scrum Master certifications
    Skills
    IBM/AIX, Application Development, AS/400, Automate, Automation, backup, CA-1, CA-7, Change Management, CICS, CA, Hardware, consultant, CPU, client, customer satisfaction, customer service, DASD, database, documentation, senior management, financial, functional, home office, IBM, DB2, MVS, image, IMS, ISPF, Java Scripts, Java Scripting, JCL, JES2, team lead, letters, librarian, mainframe, managing, meetings, mentor, Excel, Microsoft Office Suite, Office, Outlook, Powerpoint, Windows 9, NT, Word, Netview, networking, Omegamon, OS/390, personnel, policies, POS, processes, Processors, project management, quality, quick, reporting, retail, REXX, IBM RS/6000, sales, scheduling, Scrum, service level agreements, SMS, SNMP, Solaris, SUN, TCP/IP, telecommunication, time management, Tivoli, TSM, TSO, Unix, utilities
    ",CONSULTANT +12802330," LEAD ACCOUNTANT Highlights QuickBooks, Peachtree, In-house Accounting Systems and Financial Reporting, MAS 90, FAR, WAWF, Great Plains, Integration Manager, FRx reporting. Hyperion Workspace, Planning, Enterprise, Essbase, Schedules and Reports, Crystal Reports, MS Office with strong Excel skill Financial Accounting Database Management Budget Administration Performance Reporting Tax Preparation and Compliance Forecasting/Trend Analysis Strategic Planning Cash-Flow Analysis Variance Analysis Sarbanes-Oxley Research and Compliance Experience Lead Accountant November 2011 to Current Company Name － City , State Experience in various areas including, but not limited to: operating budgets, financial analysis/planning, financial statements and reporting, accounting policies and procedure, cash flow, taxes, auditing, and business process improvements. Manage various areas in financial accounting, budgeting and financial analysis. Execute qualitative and quantitative analysis techniques to minimize risks and liabilities. Develop and implement system processes to achieve financial discipline and improve the overall efficiency of the organization. Provide strong analytical skills, good relationship management and negotiation skills in liaising with various large corporate entities, financial institutions and various regulatory authorities. Monitor and manage daily processes for multiple complex revenues streams. Review contracts for new pricing schedules while researching and implementing new accounts into the accounting systems. Provide subject matter expertise in analyzing revenue trends and apply corrective measures to risk findings. Maintain ongoing communication with key stakeholders to include accounts, operations managers and new markets support teams for emerging accounting issues and recommend corrective actions. Test internal controls for compliance in preventing fraud and improving accounting processes while meeting full compliance with GAAP, Federal and State law. Stay abreast of relevant new market events and new product in the pipeline. Track daily activity of the firm's new contracts and provide recommendations on financial related issues. Maintain the accuracy and completeness of all deferred revenues and enforce timely revenue recognition. Lead and develop methods and implement revenue test models for complex billing structures. Perform trends analysis on revenues using quantitative methodology and forecast future contingencies. Maintain the new revenue backlog inventories and periodically testing for appropriateness against new pricing conditions as well as accounting policy determinations. Identify risky accounts in default and communicate to account managers for corrective actions. Prepare various ad hoc reports upon request by senior management requiring knowledge of general ledger and supporting sub-ledger details. Lead, support, and assist the external financial audit process. Prepare and maintain various incentive payment schedules for the prescriber program. Lead and support the billing automation effort while streamlining the monthly billing process for more prompt, accurate and timely billing of our customers. Improve cash flows by meeting targeted projections. Senior Accountant September 2006 to October 2011 Company Name － City , State Compiled and analyzed financial data used in the preparation of corporate financial statements. Provided support to business operations through analysis of key performance indicators and trends. Maintained and supervised the various systems of internal controls over financial reporting while assessing and remediating deficiencies discovered through periodic testing making easier to reconcile accounts. Collaborated, compiled, and prepared budgets and forecast operational activities. Maintained general ledger and sub ledger accounts by posting and documenting financial journal entries. Managed and maintained corporate closing schedules for periodic financial reporting. Monitored and maintained fixed assets and depreciation schedules on ongoing basis. Filed property taxes with county and ensured compliance of corporate sales taxes with Federal and State. Lead team in the preparation and coordination of the financial audit process. Reconciled bank statements and procured recommendations for all bank irregularities issues with key stake holders. Staff Accountant March 2006 to August 2006 Company Name － City , State Performed monthly closing cycle, responsible for preparing, analyzing, reconciling and correcting financial statements and management reports for the homebuilding divisions. Acted as the primary contact for operations' personnel for any accounting-related matters. Maintained the company's systems of internal controls over financial reporting. Posted financial statement entries; including reconciling and documented P & L re-classification entries. Verified preliminary sales report and composed final corporate reporting. Reviewed and reconciled inventory status and posted reconciling entries. Prepared and corrected preliminary escrow analysis, including extensive analysis of escrow account allocation entries. Performed analysis of direct profits. Reviewed and created roll forward reports of builder's reserve runs summary. Reconciled builder proceeds with mortgage proceeds. Researched accounting procedures, policy and statures, including Sarbanes-Oxley, SEC compliance, IRS, state and local tax laws. Education BS : Accounting Business Administration , 2005 University of Maryland University College － City , State Accounting Business Administration CPA Candidate Skills accounting, Accounting Systems, ad, analytical skills, auditing, automation, billing, budgeting, budgets, Budget, business operations, business process, Cash-Flow, cash flow, closing, contracts, CPA, Crystal Reports, Database Management, Essbase, senior management, financial, Financial Accounting, financial analysis, financial analysis/planning, Financial Reporting, financial statements, fixed assets, Forecasting, general ledger, Great Plains, Hyperion, inventory, ledger, law, market, MAS 90, Excel, MS Office, negotiation, Enterprise, Peachtree, personnel, policies, pricing, processes, quantitative analysis, QuickBooks, reconciling, relationship management, reporting, researching, Research, sales, Sarbanes-Oxley, Strategic Planning, Tax Preparation, tax, taxes, Trend ","
    LEAD ACCOUNTANT
    Highlights
    • QuickBooks, Peachtree, In-house Accounting Systems and Financial Reporting, MAS 90, FAR, WAWF, Great Plains, Integration Manager, FRx reporting.
    • Hyperion Workspace, Planning, Enterprise, Essbase, Schedules and Reports, Crystal Reports, MS Office with strong Excel skill
    • Financial Accounting
    • Database Management
    • Budget Administration
    • Performance Reporting
    • Tax Preparation and Compliance
    • Forecasting/Trend Analysis
    • Strategic Planning
    • Cash-Flow Analysis
    • Variance Analysis
    • Sarbanes-Oxley Research and Compliance
    Experience
    Lead Accountant
    November 2011 to Current     Company Name － City , State
    • Experience in various areas including, but not limited to: operating budgets, financial analysis/planning, financial statements and reporting, accounting policies and procedure, cash flow, taxes, auditing, and business process improvements.
    • Manage various areas in financial accounting, budgeting and financial analysis.
    • Execute qualitative and quantitative analysis techniques to minimize risks and liabilities.
    • Develop and implement system processes to achieve financial discipline and improve the overall efficiency of the organization.
    • Provide strong analytical skills, good relationship management and negotiation skills in liaising with various large corporate entities, financial institutions and various regulatory authorities.
    • Monitor and manage daily processes for multiple complex revenues streams.
    • Review contracts for new pricing schedules while researching and implementing new accounts into the accounting systems.
    • Provide subject matter expertise in analyzing revenue trends and apply corrective measures to risk findings.
    • Maintain ongoing communication with key stakeholders to include accounts, operations managers and new markets support teams for emerging accounting issues and recommend corrective actions.
    • Test internal controls for compliance in preventing fraud and improving accounting processes while meeting full compliance with GAAP, Federal and State law.
    • Stay abreast of relevant new market events and new product in the pipeline.
    • Track daily activity of the firm's new contracts and provide recommendations on financial related issues.
    • Maintain the accuracy and completeness of all deferred revenues and enforce timely revenue recognition.
    • Lead and develop methods and implement revenue test models for complex billing structures.
    • Perform trends analysis on revenues using quantitative methodology and forecast future contingencies.
    • Maintain the new revenue backlog inventories and periodically testing for appropriateness against new pricing conditions as well as accounting policy determinations.
    • Identify risky accounts in default and communicate to account managers for corrective actions.
    • Prepare various ad hoc reports upon request by senior management requiring knowledge of general ledger and supporting sub-ledger details.
    • Lead, support, and assist the external financial audit process.
    • Prepare and maintain various incentive payment schedules for the prescriber program.
    • Lead and support the billing automation effort while streamlining the monthly billing process for more prompt, accurate and timely billing of our customers.
    • Improve cash flows by meeting targeted projections.
    Senior Accountant
    September 2006 to October 2011     Company Name － City , State
    • Compiled and analyzed financial data used in the preparation of corporate financial statements.
    • Provided support to business operations through analysis of key performance indicators and trends.
    • Maintained and supervised the various systems of internal controls over financial reporting while assessing and remediating deficiencies discovered through periodic testing making easier to reconcile accounts.
    • Collaborated, compiled, and prepared budgets and forecast operational activities.
    • Maintained general ledger and sub ledger accounts by posting and documenting financial journal entries.
    • Managed and maintained corporate closing schedules for periodic financial reporting.
    • Monitored and maintained fixed assets and depreciation schedules on ongoing basis.
    • Filed property taxes with county and ensured compliance of corporate sales taxes with Federal and State.
    • Lead team in the preparation and coordination of the financial audit process.
    • Reconciled bank statements and procured recommendations for all bank irregularities issues with key stake holders.
    Staff Accountant
    March 2006 to August 2006     Company Name － City , State
    • Performed monthly closing cycle, responsible for preparing, analyzing, reconciling and correcting financial statements and management reports for the homebuilding divisions.
    • Acted as the primary contact for operations' personnel for any accounting-related matters.
    • Maintained the company's systems of internal controls over financial reporting.
    • Posted financial statement entries; including reconciling and documented P & L re-classification entries.
    • Verified preliminary sales report and composed final corporate reporting.
    • Reviewed and reconciled inventory status and posted reconciling entries.
    • Prepared and corrected preliminary escrow analysis, including extensive analysis of escrow account allocation entries.
    • Performed analysis of direct profits.
    • Reviewed and created roll forward reports of builder's reserve runs summary.
    • Reconciled builder proceeds with mortgage proceeds.
    • Researched accounting procedures, policy and statures, including Sarbanes-Oxley, SEC compliance, IRS, state and local tax laws.
    Education
    BS : Accounting Business Administration , 2005 University of Maryland University College － City , State Accounting Business Administration
    CPA Candidate
    Skills
    accounting, Accounting Systems, ad, analytical skills, auditing, automation, billing, budgeting, budgets, Budget, business operations, business process, Cash-Flow, cash flow, closing, contracts, CPA, Crystal Reports, Database Management, Essbase, senior management, financial, Financial Accounting, financial analysis, financial analysis/planning, Financial Reporting, financial statements, fixed assets, Forecasting, general ledger, Great Plains, Hyperion, inventory, ledger, law, market, MAS 90, Excel, MS Office, negotiation, Enterprise, Peachtree, personnel, policies, pricing, processes, quantitative analysis, QuickBooks, reconciling, relationship management, reporting, researching, Research, sales, Sarbanes-Oxley, Strategic Planning, Tax Preparation, tax, taxes, Trend
    ",ACCOUNTANT +30128072," INTERN Highlights Microsoft Office and Stata programs Experience Intern June 2014 to August 2014 Company Name - City Assisted lawyers in their cases paperwork and legal documents. Transcribed court notes and minutes,. managed schedules. Attended to local courts with lawyers to evaluate legal proceedings. Hoet, Pelaez, Castillo y Linares Law Firm. Intern May 2013 to August 2013 City Organized documentation for legal filings and procedures for lawyers and their cases. Collaborated with. several of the associates by going to local courts and following their assigned cases. May 2015 to August 2015 Company Name - City , State Performed deli servings, event organization, inventory control, and new staff training. Accomplishments Active member of the Latin American Association at Boston University (LatAm) 2015-Present Basic Training of the Israeli Army Sept 2013-Dec 2013 Leadership Camp in Israel Aug 2012 Models of the United Nations 2013 Community Service Experiences 2012-2013. Education Economics and Political Science , 2014 Present Boston University GPA: GPA: 3.3 Economics and Political Science GPA: 3.3 High School Diploma : July 2013 Colegio Moral y Luces - City , Venezuela GPA: GPA: 16.18/20 GPA: 16.18/20 Languages Spanish (Native), English (fluent) and Hebrew (basic) Interests Piano playing +Sports: High School's varsity team player and captain of the soccer team. FRATELSA sport club player +Mathematics Olympics: Represented school at National Math Olympics for 5 years Additional Information Music: Piano playing +Sports: High School's varsity team player and captain of the soccer team. FRATELSA sport club player +Mathematics Olympics: Represented school at National Math Olympics for 5 years Skills basic) +Computer Skills, documentation, staff training, English, Hebrew, inventory control, Law, legal, legal documents, notes, Microsoft Office, Spanish, Stata ","
    INTERN
    Highlights
    Microsoft Office and Stata programs
    Experience
    Intern
    June 2014 to August 2014     Company Name - City
    • Assisted lawyers in their cases paperwork and legal documents.
    • Transcribed court notes and minutes,.
    • managed schedules.
    • Attended to local courts with lawyers to evaluate legal proceedings.
    • Hoet, Pelaez, Castillo y Linares Law Firm.
    Intern
    May 2013 to August 2013     City
    • Organized documentation for legal filings and procedures for lawyers and their cases.
    • Collaborated with.
    • several of the associates by going to local courts and following their assigned cases.
    May 2015 to August 2015 Company Name - City , State
    • Performed deli servings, event organization, inventory control, and new staff training.
    Accomplishments
    • Active member of the Latin American Association at Boston University (LatAm) 2015-Present Basic Training of the Israeli Army Sept 2013-Dec 2013 Leadership Camp in Israel Aug 2012 Models of the United Nations 2013 Community Service Experiences 2012-2013.
    Education
    Economics and Political Science , 2014 Present Boston University GPA: GPA: 3.3 Economics and Political Science GPA: 3.3
    High School Diploma : July 2013 Colegio Moral y Luces - City , Venezuela GPA: GPA: 16.18/20 GPA: 16.18/20
    Languages
    Spanish (Native), English (fluent) and Hebrew (basic)
    Interests
    Piano playing +Sports: High School's varsity team player and captain of the soccer team. FRATELSA sport club player +Mathematics Olympics: Represented school at National Math Olympics for 5 years
    Additional Information
    • Music: Piano playing +Sports: High School's varsity team player and captain of the soccer team. FRATELSA sport club player +Mathematics Olympics: Represented school at National Math Olympics for 5 years
    Skills
    basic) +Computer Skills, documentation, staff training, English, Hebrew, inventory control, Law, legal, legal documents, notes, Microsoft Office, Spanish, Stata
    ",CHEF +22465498," ASSISTANT ACCOUNTANT Summary Accountant/Business Consultant +Objectives; +Dynamic, creative and proactive Accountant seeking a long-term opportunity within the business community, where my professional, experience, education, and abilities would be advantageous to the growth of my employer and my self. Profile Summary +*ACCA Finalist +*Qualified Diploma in Accountancy with 10 years Financial Accounting, Public Finance and Financial Management experience Skills Financial Management Financial Performance assessment Financial Planning Accounting Compliance/Auditing/Assurance Cash Management Budgeting Financial Reporting Cash Flow Statements Business consultant/Advisor Business Management Accomplishments High Integrity. Good sense of customer care. Good judgment and decision-making skills + ACHIVEMENTS. Best Cashier in Barclays Bank Zambia Limited in 2002. Best Back Office Clerk in Barclays Bank Zambia Limited in 2003 REFEREES + 1. Anna Mwinga + Corporate Affairs and Human Resources Manager + National Milling Company + P.O Box 31980 + Lusaka + Tel: 211 221149 + Cell: 0977 757437 + 2. Moses Simpokolwe + Human Resources and Administrative Officer + National Science and Technology Council. Experience 09/2005 to Current Assistant Accountant Company Name Government of the + Republic of Zambia. Reporting to the Accountant. Functions include:. Closing of monthly accounts and preparing financial statements for submission to the council (Board of Directors). Scrutinizing source documents for completeness, accuracy + and validity. Extracting details of expenditure, assets and liability from accounting system in order to analyze and verify accuracy and validity. Preparing worksheets and assisting with the preparations of financial statements. Monitoring of expenditure and ensure they remain within authorized levels. Examining the validity of requests for increase in imprest levels. Preparing disbursement vouchers to replenish imprest. Auditing various accounting transactions, e.g payroll, education grants payments, travel claim, to ensure correctness of disbursements and adherence to relevant staff rules, financial regulations, administrative instructions and practices. Process payments to vendors for goods and services, including calculating, imputing and checking payments for correctness and communicating any discrepancies to supervisors. Computing staff entitlements and processing payments to staff members regarding their entitlements, including salaries, claims, allowances and monthly subsistence allowances. Reconciling bank statements for both local and foreign currencies by comparing transactions recorded on bank statements with accounting reports of the council clarifying any interpreting variances that may arise. Serving as approving officer for disbursements up to an authorized level. Providing guidance and training to colleagues as required. Verifying staff loans and advances. Preparing memorandum to various offices and sectors. Determine and verify salary data and generate reports. Certify, validate and update the payroll. Calculating end of contract gratuity and end of service benefits and payment of these benefits. Responding to queries from staff members and internal auditors. Monitoring and reviewing methods utilized to remit payments. Supervising investigations of non- receipt of payments. Assisting cashier in the daily operation of the cashier's unit responsible for the transfer of payments from the Ministry of Science and Vocational Training. Reviewing incoming payments instructions with regards to banking details and sources of funds. Prepare payments for final disbursement by the cashier. Dispatching payment instructions and cheques to banks. Creating receipts of deposits for all incoming funds. Assisting staff members with queries on payments of deposit - related issues. Assisting cashier in cash management. Conduct regular cash counts of all petty cash funds held at the Council. Monitor and analyze all transactions for entry into the accounting system. Investigating complaints of non-receipts. Monitoring cheque stock and ordering new as required. Filling and archiving documentation as required. Keeping up to date on documents/reports/guidelines that have bearing on matters related to programmes. Ensuring compliance with Internal and External auditors' recommendations and also with Government policies and procedures. Preparing correspondence to respond to enquires in respect of budget matters. Work frequent interaction with unit supervisors, administrative officer and staff, including personnel from Government Ministries. Maintaining fixed asset register for council using Sage Pastel Evolution. Provide regular and ad hoc budget and financial information to the sector in order to facilitate informed decision-making. Participate, through user feedback, in the development of budget and financial policies and procedures. Ensure that financial resources are fully and properly accounted for and that internal control policy is strictly enforced. Monitor and advice staff on the financial status of projects and programmes. Reconciling creditors accounts. Processing NAPSA, PAYE and VAT (Ensure compliance with all statutory matters). Liaising with Banks on Office Bank Accounts. Performing of duties as assigned by the Finance and Administration Manger. 01/2004 to 05/2005 Bank Clerk Company Name Reporting to the Branch Manager. Functions include:. Managing controlled stationery (cheque books). Customer needs and dealt with them appropriately. Monthly branch closed accounts. Investigating erroneous charges and taking appropriate accounting actions. Customer queries. Preparation of monthly deposits mobilized. Reconciling and reviewing suspense account and ensuring that proper clearance procedures have been followed. Carrying out other routine tasks in the office, e.g. filling vouchers. 09/2001 to 12/2003 Cashier Company Name Reporting to the Branch Head Cashier: + Functions Include:. Providing customer services to a culturally diverse setting. Receiving personal and company deposits of local and foreign currencies. Making payments (withdraws) from personal and company accounts for local and foreign currencies. Journaling and batching of transactions. Posting of financial transactions on computer system. Sorting soiled notes. Balancing and reconciliation of Bank Control Accounts. Making payments to suppliers of goods and services. Raising and issuing managers cheques to customers. Education and Training 2008 Zambia Accountacy and Business Tuition Centre - ACCA II Part + Qualified. 2001 Diploma : Accountancy National Institutes of Public Administration (NIPA) Accountancy 1995 Grade 12 (School Certificate) Kamwala Secondary School 1990 Chingwele Primary School Activities and Honors Member of Association of Chartered Certified Accountants (ACCA) Skills ACCA II, Accounting, Accountant, accounting system, administrative, ad, Auditing, Reconciling bank statements, banking, benefits, Budgeting, budget, Business consultant, Business Management, Cash Flow, Cash Management, Cashier, Closing, communications skills, interpersonal skills, concise, Council, customer services, decision-making, Dispatching, documentation, Filling, Finance, Financial, Financial Management, Financial Planning, Financial Reporting, financial statements, preparing financial statements, fixed asset register, funds, Government, grants, notes, Managing, Office, organizational skills, Organizing, PAYE, processing payments, payroll, personnel, policies, Receiving, Reconciling, Reporting, Sage, Sorting, spreadsheet, Sun, Supervising, Teamwork, word processing, written ","
    ASSISTANT ACCOUNTANT
    Summary
    Accountant/Business Consultant +Objectives; +Dynamic, creative and proactive Accountant seeking a long-term opportunity within the business community, where my professional, experience, education, and abilities would be advantageous to the growth of my employer and my self. Profile Summary +*ACCA Finalist +*Qualified Diploma in Accountancy with 10 years Financial Accounting, Public Finance and Financial Management experience
    Skills
    • Financial Management
    • Financial Performance assessment
    • Financial Planning
    • Accounting
    • Compliance/Auditing/Assurance
    • Cash Management
    • Budgeting
    • Financial Reporting
    • Cash Flow Statements
    • Business consultant/Advisor
    • Business Management
    Accomplishments
    • High Integrity.
    • Good sense of customer care.
    • Good judgment and decision-making skills + ACHIVEMENTS.
    • Best Cashier in Barclays Bank Zambia Limited in 2002.
    • Best Back Office Clerk in Barclays Bank Zambia Limited in 2003 REFEREES + 1.
    • Anna Mwinga + Corporate Affairs and Human Resources Manager + National Milling Company + P.O Box 31980 + Lusaka + Tel: 211 221149 + Cell: 0977 757437 + 2.
    • Moses Simpokolwe + Human Resources and Administrative Officer + National Science and Technology Council.
    Experience
    09/2005 to Current
    Assistant Accountant Company Name
    • Government of the + Republic of Zambia.
    • Reporting to the Accountant.
    • Functions include:.
    • Closing of monthly accounts and preparing financial statements for submission to the council (Board of Directors).
    • Scrutinizing source documents for completeness, accuracy + and validity.
    • Extracting details of expenditure, assets and liability from accounting system in order to analyze and verify accuracy and validity.
    • Preparing worksheets and assisting with the preparations of financial statements.
    • Monitoring of expenditure and ensure they remain within authorized levels.
    • Examining the validity of requests for increase in imprest levels.
    • Preparing disbursement vouchers to replenish imprest.
    • Auditing various accounting transactions, e.g payroll, education grants payments, travel claim, to ensure correctness of disbursements and adherence to relevant staff rules, financial regulations, administrative instructions and practices.
    • Process payments to vendors for goods and services, including calculating, imputing and checking payments for correctness and communicating any discrepancies to supervisors.
    • Computing staff entitlements and processing payments to staff members regarding their entitlements, including salaries, claims, allowances and monthly subsistence allowances.
    • Reconciling bank statements for both local and foreign currencies by comparing transactions recorded on bank statements with accounting reports of the council clarifying any interpreting variances that may arise.
    • Serving as approving officer for disbursements up to an authorized level.
    • Providing guidance and training to colleagues as required.
    • Verifying staff loans and advances.
    • Preparing memorandum to various offices and sectors.
    • Determine and verify salary data and generate reports.
    • Certify, validate and update the payroll.
    • Calculating end of contract gratuity and end of service benefits and payment of these benefits.
    • Responding to queries from staff members and internal auditors.
    • Monitoring and reviewing methods utilized to remit payments.
    • Supervising investigations of non- receipt of payments.
    • Assisting cashier in the daily operation of the cashier's unit responsible for the transfer of payments from the Ministry of Science and Vocational Training.
    • Reviewing incoming payments instructions with regards to banking details and sources of funds.
    • Prepare payments for final disbursement by the cashier.
    • Dispatching payment instructions and cheques to banks.
    • Creating receipts of deposits for all incoming funds.
    • Assisting staff members with queries on payments of deposit - related issues.
    • Assisting cashier in cash management.
    • Conduct regular cash counts of all petty cash funds held at the Council.
    • Monitor and analyze all transactions for entry into the accounting system.
    • Investigating complaints of non-receipts.
    • Monitoring cheque stock and ordering new as required.
    • Filling and archiving documentation as required.
    • Keeping up to date on documents/reports/guidelines that have bearing on matters related to programmes.
    • Ensuring compliance with Internal and External auditors' recommendations and also with Government policies and procedures.
    • Preparing correspondence to respond to enquires in respect of budget matters.
    • Work frequent interaction with unit supervisors, administrative officer and staff, including personnel from Government Ministries.
    • Maintaining fixed asset register for council using Sage Pastel Evolution.
    • Provide regular and ad hoc budget and financial information to the sector in order to facilitate informed decision-making.
    • Participate, through user feedback, in the development of budget and financial policies and procedures.
    • Ensure that financial resources are fully and properly accounted for and that internal control policy is strictly enforced.
    • Monitor and advice staff on the financial status of projects and programmes.
    • Reconciling creditors accounts.
    • Processing NAPSA, PAYE and VAT (Ensure compliance with all statutory matters).
    • Liaising with Banks on Office Bank Accounts.
    • Performing of duties as assigned by the Finance and Administration Manger.
    01/2004 to 05/2005
    Bank Clerk Company Name
    • Reporting to the Branch Manager.
    • Functions include:.
    • Managing controlled stationery (cheque books).
    • Customer needs and dealt with them appropriately.
    • Monthly branch closed accounts.
    • Investigating erroneous charges and taking appropriate accounting actions.
    • Customer queries.
    • Preparation of monthly deposits mobilized.
    • Reconciling and reviewing suspense account and ensuring that proper clearance procedures have been followed.
    • Carrying out other routine tasks in the office, e.g.
    • filling vouchers.
    09/2001 to 12/2003
    Cashier Company Name
    • Reporting to the Branch Head Cashier: + Functions Include:.
    • Providing customer services to a culturally diverse setting.
    • Receiving personal and company deposits of local and foreign currencies.
    • Making payments (withdraws) from personal and company accounts for local and foreign currencies.
    • Journaling and batching of transactions.
    • Posting of financial transactions on computer system.
    • Sorting soiled notes.
    • Balancing and reconciliation of Bank Control Accounts.
    • Making payments to suppliers of goods and services.
    • Raising and issuing managers cheques to customers.
    Education and Training
    2008
    Zambia Accountacy and Business Tuition Centre - ACCA II Part + Qualified.
    2001
    Diploma : Accountancy National Institutes of Public Administration (NIPA) Accountancy
    1995
    Grade 12 (School Certificate) Kamwala Secondary School
    1990
    Chingwele Primary School
    Activities and Honors
    Member of Association of Chartered Certified Accountants (ACCA)
    Skills
    ACCA II, Accounting, Accountant, accounting system, administrative, ad, Auditing, Reconciling bank statements, banking, benefits, Budgeting, budget, Business consultant, Business Management, Cash Flow, Cash Management, Cashier, Closing, communications skills, interpersonal skills, concise, Council, customer services, decision-making, Dispatching, documentation, Filling, Finance, Financial, Financial Management, Financial Planning, Financial Reporting, financial statements, preparing financial statements, fixed asset register, funds, Government, grants, notes, Managing, Office, organizational skills, Organizing, PAYE, processing payments, payroll, personnel, policies, Receiving, Reconciling, Reporting, Sage, Sorting, spreadsheet, Sun, Supervising, Teamwork, word processing, written
    ",ACCOUNTANT +14663897," CHEF Credentials National Registry of Food Safety Professionals Certified Food Safety Manager National Registry of Food Safety Professionals Test Administrator/Proctor Education and Training High School Diploma Jun 1991 Newington High School － City , State Summary Passionate Chef with broad background in various culinary styles and positions. A natural leader with excellent interpersonal communication skills and the ability to get things done overcoming any obstacles.  Accomplishments Voted Best Restaurant 2013 Multiple ""Best Of"" accolades Experience Chef Oct 2016 to Current Company Name － City , State  All aspects of an independently operated Hospital kitchen including staffing, payroll, menus, inventory/ordering, P&L, employee training and discipline, cleaning and equipment maintenance. Monitor p&l and food and labor costs to maximize budget and minimize waste. Interview, hire and train new staff. Oversee Dietetic Techs and work closely with dietitians to ensure that all specialized diets were adhered to as well as creating flavorful recipes to enhance the taste and presentation while adhering to specific dietary needs. Handle all cash deposits and maintain statistical reports to monitor trends and account for all money. Reduced food costs by expertly estimating purchasing needs and buying through approved suppliers. Provided courteous and informative customer service in an open kitchen format. Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and cafeteria areas. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team. Consistently produced exceptional menu items that regularly garnered diners' praise. Quickly and courteously resolved all guest problems and complaints. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations. Enforced appropriate work-flow and quality controls for food quality and temperature. Developed strategies to enhance catering and retail food service revenue and productivity goals. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Displayed a positive and friendly attitude towards customers and fellow team members. Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods. Consistently emphasized food quality and specialized Consistently verified that kitchen staff followed all recipes and portioned serving guidelines correctly. Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Built and fostered a team environment techniques. Conduct staff meetings and resolve service, product and personnel issues. Ensure that all federal, state and local safe food handling guidelines are met. Inspect all areas of kitchen to maintain a clean and sanitary environment. Scheduled and monitored time off for 50 plus employees. increased cafeteria sales by 25% and maintain sales by creatively preparing new and healthy entrees. ​ Chef Supervisor Aug 2015 to Oct 2016 Company Name － City , State Check the quality of raw or cooked food products to ensure that standards are met. Monitor sanitation practices to ensure that employees follow standards and regulations. Check the quantity and quality of received products. Order or requisition food or other supplies needed to ensure efficient operation. Supervise or coordinate activities of cooks or workers engaged in food preparation. Inspect supplies, equipment, or work areas to ensure conformance to established standards. Determine how food should be presented and create decorative food displays. Instruct cooks or other workers in the preparation, cooking, garnishing, or presentation of food. Collaborate with other personnel to plan and develop recipes or menus, taking into account such factors +as seasonal availability of ingredients or the likely number of customers. Prepare and cook foods of all types, either on a regular basis or for special guests or functions. Demonstrate new cooking techniques or equipment to staff. Record production or operational data on specified forms. Preparing specialized menus for children with dietary needs and requirements. Clean and inspect galley equipment, kitchen appliances, and work areas to ensure cleanliness and +functional operation. Apportion and serve food to facility residents, employees, or patrons. Cook foodstuffs according to menus, special dietary or nutritional restrictions, or numbers of portions to +be served. Clean, cut, and cook meat, fish, or poultry. Compile and maintain records of food use and expenditures. Direct activities of one or more workers who assist in preparing and serving meals. Bake breads, rolls, and other pastries. Train new employees. Take inventory of supplies and equipment. Plan menus that are varied, nutritionally balanced, and appetizing, taking advantage of foods in season +and local availability. Executive Chef/Owner/GM Aug 2012 to Aug 2015 Company Name － City , State Monitor compliance with health and fire regulations regarding food preparation and serving, and building +maintenance in lodging and dining facilities. + + Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that +food is prepared and presented in an acceptable manner. + + Count money and make bank deposits. +Investigate and resolve complaints regarding food quality, service, or accommodations. + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation. + + Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality +and quantity. +Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are +authorized and budgeted. + + Maintain food and equipment inventories, and keep inventory records. +Schedule staff hours and assign duties. +Establish standards for personnel performance and customer service. +Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and +drinks when necessary. + + Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, +popularity, and costs. + + Keep records required by government agencies regarding sanitation, and food subsidies when appropriate. +Test cooked food by tasting and smelling it to ensure palatability and flavor conformity. + + Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate +employee performance in dining and lodging facilities. + + Order and purchase equipment and supplies. + + Review work procedures and operational problems to determine ways to improve service, performance, or +safety. +Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at +job fairs. + + Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste +removal and pest control. + + Record the number, type, and cost of items sold to determine which items may be unpopular or less +profitable. + + Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu +items. +Monitor employee and patron activities to ensure liquor regulations are obeyed. +Greet guests, escort them to their seats, and present them with menus and wine lists. + + Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate +details of arrangements with clients. + + Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or +requisitioned. + + Create specialty dishes and develop recipes to be used in dining facilities. + + Establish and enforce nutritional standards for dining establishments based on accepted industry +standards. + + Take dining reservations. +Check the quality of raw or cooked food products to ensure that standards are met. +Monitor sanitation practices to ensure that employees follow standards and regulations. +Check the quantity and quality of received products. +Order or requisition food or other supplies needed to ensure efficient operation. +Supervise or coordinate activities of cooks or workers engaged in food preparation. + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Inspect supplies, equipment, or work areas to ensure conformance to established standards. +Determine how food should be presented and create decorative food displays. +Instruct cooks or other workers in the preparation, cooking, garnishing, or presentation of food. +Estimate amounts and costs of required supplies, such as food and ingredients. + + Collaborate with other personnel to plan and develop recipes or menus, taking into account such factors +as seasonal availability of ingredients or the likely number of customers. +Analyze recipes to assign prices to menu items, based on food, labor, and overhead costs. +Prepare and cook foods of all types, either on a regular basis or for special guests or functions. +Determine production schedules and staff requirements necessary to ensure timely delivery of services. +Recruit and hire staff, such as cooks and other kitchen workers. + + Meet with customers to discuss menus for special occasions, such as weddings, parties, or banquets. +Demonstrate new cooking techniques or equipment to staff. +Meet with sales representatives to negotiate prices or order supplies. +Arrange for equipment purchases or repairs. + + Record production or operational data on specified forms. + + Plan, direct, or supervise the food preparation or cooking activities of multiple kitchens or restaurants in +an establishment such as a restaurant chain, hospital, or hotel. Restaurant / Kitchen & Bar Manager Aug 2009 to Aug 2012 Company Name － City , State + + + + + + + Check identification of customers to verify age requirements for purchase of alcohol. + + Balance cash receipts. + + Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as +persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons. +Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws. +Serve wine, and bottled or draft beer. + + Take beverage orders from serving staff or directly from patrons. +Clean bars, work areas, and tables. +Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks. +Slice and pit fruit for garnishing drinks. +Ask customers who become loud and obnoxious to leave, or physically remove them. +Arrange bottles and glasses to make attractive displays. +Plan, organize, and control the operations of a cocktail lounge or bar. +Order or requisition liquors and supplies. +Supervise the work of bar staff and other bartenders. +Clean glasses, utensils, and bar equipment. +Collect money for drinks served. +Plan bar menus. +Create drink recipes. +Serve snacks or food items to customers seated at the bar. +Prepare appetizers such as pickles, cheese, and cold meats. + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Monitor compliance with health and fire regulations regarding food preparation and serving, and building +maintenance in lodging and dining facilities. +Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that +food is prepared and presented in an acceptable manner. + + Count money and make bank deposits. + + Investigate and resolve complaints regarding food quality, service, or accommodations. + + Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation. + + Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality +and quantity. + + Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are +authorized and budgeted. +Maintain food and equipment inventories, and keep inventory records. +Schedule staff hours and assign duties. + + Establish standards for personnel performance and customer service. + + Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and +drinks when necessary. + + Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, +popularity, and costs. + + Keep records required by government agencies regarding sanitation, and food subsidies when appropriate. +Test cooked food by tasting and smelling it to ensure palatability and flavor conformity. + + Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate +employee performance in dining and lodging facilities. + + Order and purchase equipment and supplies. + + Review work procedures and operational problems to determine ways to improve service, performance, or +safety. + + Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at +job fairs. +Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste +removal and pest control. + + Record the number, type, and cost of items sold to determine which items may be unpopular or less +profitable. + + Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu +items. + + Monitor employee and patron activities to ensure liquor regulations are obeyed. +Greet guests, escort them to their seats, and present them with menus and wine lists. + + Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate +details of arrangements with clients. + + Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or +requisitioned. + + Create specialty dishes and develop recipes to be used in dining facilities. +Establish and enforce nutritional standards for dining establishments based on accepted industry +standards. + + Take dining reservations. + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Coordinate promotions from venders and promote/advertise to incr  + + + identification of customers to verify age requirements for purchase of alcohol. + + Balance cash receipts. + + Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as +persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons. +Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws. +Serve wine, and bottled or draft beer. + + Take beverage orders from serving staff or directly from patrons. +Clean bars, work areas, and tables. +Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks. +Slice and pit fruit for garnishing drinks. +Ask customers who become loud and obnoxious to leave, or physically remove them. +Arrange bottles and glasses to make attractive displays. +Plan, organize, and control the operations of a cocktail lounge or bar. +Order or requisition liquors and supplies. +Supervise the work of bar staff and other bartenders. +Clean glasses, utensils, and bar equipment. +Collect money for drinks served. +Plan bar menus. +Create drink recipes. +Serve snacks or food items to customers seated at the bar. +Prepare appetizers such as pickles, cheese, and cold meats. + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Monitor compliance with health and fire regulations regarding food preparation and serving, and building +maintenance in lodging and dining facilities. +Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that +food is prepared and presented in an acceptable manner. + + Count money and make bank deposits. + + Investigate and resolve complaints regarding food quality, service, or accommodations. + + Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation. + + Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality +and quantity. + + Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are +authorized and budgeted. +Maintain food and equipment inventories, and keep inventory records. +Schedule staff hours and assign duties. + + Establish standards for personnel performance and customer service. + + Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and +drinks when necessary. + + Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, +popularity, and costs. + + Keep records required by government agencies regarding sanitation, and food subsidies when appropriate. +Test cooked food by tasting and smelling it to ensure palatability and flavor conformity. + + Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate +employee performance in dining and lodging facilities. + + Order and purchase equipment and supplies. + + Review work procedures and operational problems to determine ways to improve service, performance, or +safety. + + Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at +job fairs. +Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste +removal and pest control. + + Record the number, type, and cost of items sold to determine which items may be unpopular or less +profitable. + + Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu +items. + + Monitor employee and patron activities to ensure liquor regulations are obeyed. +Greet guests, escort them to their seats, and present them with menus and wine lists. + + Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate +details of arrangements with clients. + + Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or +requisitioned. + + Create specialty dishes and develop recipes to be used in dining facilities. +Establish and enforce nutritional standards for dining establishments based on accepted industry +standards. + + Take dining reservations. + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Coordinate promotions from venders and promote/advertise to increase business.  + + + identification of customers to verify age requirements for purchase of alcohol. + + Balance cash receipts. + + Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as +persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons. +Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws. +Serve wine, and bottled or draft beer. + + Take beverage orders from serving staff or directly from patrons. +Clean bars, work areas, and tables. +Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks. +Slice and pit fruit for garnishing drinks. +Ask customers who become loud and obnoxious to leave, or physically remove them. +Arrange bottles and glasses to make attractive displays. +Plan, organize, and control the operations of a cocktail lounge or bar. +Order or requisition liquors and supplies. +Supervise the work of bar staff and other bartenders. +Clean glasses, utensils, and bar equipment. +Collect money for drinks served. +Plan bar menus. +Create drink recipes. +Serve snacks or food items to customers seated at the bar. +Prepare appetizers such as pickles, cheese, and cold meats. + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Monitor compliance with health and fire regulations regarding food preparation and serving, and building +maintenance in lodging and dining facilities. +Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that +food is prepared and presented in an acceptable manner. + + Count money and make bank deposits. + + Investigate and resolve complaints regarding food quality, service, or accommodations. + + Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation. + + Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality +and quantity. + + Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are +authorized and budgeted. +Maintain food and equipment inventories, and keep inventory records. +Schedule staff hours and assign duties. + + Establish standards for personnel performance and customer service. + + Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and +drinks when necessary. + + Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, +popularity, and costs. + + Keep records required by government agencies regarding sanitation, and food subsidies when appropriate. +Test cooked food by tasting and smelling it to ensure palatability and flavor conformity. + + Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate +employee performance in dining and lodging facilities. + + Order and purchase equipment and supplies. + + Review work procedures and operational problems to determine ways to improve service, performance, or +safety. + + Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at +job fairs. +Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste +removal and pest control. + + Record the number, type, and cost of items sold to determine which items may be unpopular or less +profitable. + + Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu +items. + + Monitor employee and patron activities to ensure liquor regulations are obeyed. +Greet guests, escort them to their seats, and present them with menus and wine lists. + + Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate +details of arrangements with clients. + + Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or +requisitioned. + + Create specialty dishes and develop recipes to be used in dining facilities. +Establish and enforce nutritional standards for dining establishments based on accepted industry +standards. + + Take dining reservations. + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Coordinate promotions from venders and promote/advertise to increase business.  + + + identification of customers to verify age requirements for purchase of alcohol. + + Balance cash receipts. + + Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as +persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons. +Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws. +Serve wine, and bottled or draft beer. + + Take beverage orders from serving staff or directly from patrons. +Clean bars, work areas, and tables. +Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks. +Slice and pit fruit for garnishing drinks. +Ask customers who become loud and obnoxious to leave, or physically remove them. +Arrange bottles and glasses to make attractive displays. +Plan, organize, and control the operations of a cocktail lounge or bar. +Order or requisition liquors and supplies. +Supervise the work of bar staff and other bartenders. +Clean glasses, utensils, and bar equipment. +Collect money for drinks served. +Plan bar menus. +Create drink recipes. +Serve snacks or food items to customers seated at the bar. +Prepare appetizers such as pickles, cheese, and cold meats. + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Monitor compliance with health and fire regulations regarding food preparation and serving, and building +maintenance in lodging and dining facilities. +Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that +food is prepared and presented in an acceptable manner. + + Count money and make bank deposits. + + Investigate and resolve complaints regarding food quality, service, or accommodations. + + Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation. + + Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality +and quantity. + + Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are +authorized and budgeted. +Maintain food and equipment inventories, and keep inventory records. +Schedule staff hours and assign duties. + + Establish standards for personnel performance and customer service. + + Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and +drinks when necessary. + + Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, +popularity, and costs. + + Keep records required by government agencies regarding sanitation, and food subsidies when appropriate. +Test cooked food by tasting and smelling it to ensure palatability and flavor conformity. + + Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate +employee performance in dining and lodging facilities. + + Order and purchase equipment and supplies. + + Review work procedures and operational problems to determine ways to improve service, performance, or +safety. + + Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at +job fairs. +Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste +removal and pest control. + + Record the number, type, and cost of items sold to determine which items may be unpopular or less +profitable. + + Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu +items. + + Monitor employee and patron activities to ensure liquor regulations are obeyed. +Greet guests, escort them to their seats, and present them with menus and wine lists. + + Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate +details of arrangements with clients. + + Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or +requisitioned. + + Create specialty dishes and develop recipes to be used in dining facilities. +Establish and enforce nutritional standards for dining establishments based on accepted industry +standards. + + Take dining reservations. + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Coordinate promotions from venders and promote/advertise to increase business.  + + + identification of customers to verify age requirements for purchase of alcohol. + + Balance cash receipts. + + Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as +persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons. +Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws. +Serve wine, and bottled or draft beer. + + Take beverage orders from serving staff or directly from patrons. +Clean bars, work areas, and tables. +Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks. +Slice and pit fruit for garnishing drinks. +Ask customers who become loud and obnoxious to leave, or physically remove them. +Arrange bottles and glasses to make attractive displays. +Plan, organize, and control the operations of a cocktail lounge or bar. +Order or requisition liquors and supplies. +Supervise the work of bar staff and other bartenders. +Clean glasses, utensils, and bar equipment. +Collect money for drinks served. +Plan bar menus. +Create drink recipes. +Serve snacks or food items to customers seated at the bar. +Prepare appetizers such as pickles, cheese, and cold meats. + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Monitor compliance with health and fire regulations regarding food preparation and serving, and building +maintenance in lodging and dining facilities. +Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that +food is prepared and presented in an acceptable manner. + + Count money and make bank deposits. + + Investigate and resolve complaints regarding food quality, service, or accommodations. + + Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation. + + Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality +and quantity. + + Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are +authorized and budgeted. +Maintain food and equipment inventories, and keep inventory records. +Schedule staff hours and assign duties. + + Establish standards for personnel performance and customer service. + + Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and +drinks when necessary. + + Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, +popularity, and costs. + + Keep records required by government agencies regarding sanitation, and food subsidies when appropriate. +Test cooked food by tasting and smelling it to ensure palatability and flavor conformity. + + Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate +employee performance in dining and lodging facilities. + + Order and purchase equipment and supplies. + + Review work procedures and operational problems to determine ways to improve service, performance, or +safety. + + Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at +job fairs. +Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste +removal and pest control. + + Record the number, type, and cost of items sold to determine which items may be unpopular or less +profitable. + + Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu +items. + + Monitor employee and patron activities to ensure liquor regulations are obeyed. +Greet guests, escort them to their seats, and present them with menus and wine lists. + + Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate +details of arrangements with clients. + + Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or +requisitioned. + + Create specialty dishes and develop recipes to be used in dining facilities. +Establish and enforce nutritional standards for dining establishments based on accepted industry +standards. + + Take dining reservations. + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Coordinate promotions from venders and promote/advertise to increase business.  + + + identification of customers to verify age requirements for purchase of alcohol.Balance cash receipts. + + Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as +persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons. +Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws. +Serve wine, and bottled or draft beer. + + Take beverage orders from serving staff or directly from patrons. +Clean bars, work areas, and tables. +Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks. +Slice and pit fruit for garnishing drinks. +Ask customers who become loud and obnoxious to leave, or physically remove them. +Arrange bottles and glasses to make attractive displays. +Plan, organize, and control the operations of a cocktail lounge or bar. +Order or requisition liquors and supplies. +Supervise the work of bar staff and other bartenders. +Clean glasses, utensils, and bar equipment. +Collect money for drinks served. +Plan bar menus. +Create drink recipes. +Serve snacks or food items to customers seated at the bar. +Prepare appetizers such as pickles, cheese, and cold meats. + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Monitor compliance with health and fire regulations regarding food preparation and serving, and building +maintenance in lodging and dining facilities. +Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that +food is prepared and presented in an acceptable manner. + + Count money and make bank deposits. + + Investigate and resolve complaints regarding food quality, service, or accommodations. + + Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation. + + Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality +and quantity. + + Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are +authorized and budgeted. +Maintain food and equipment inventories, and keep inventory records. +Schedule staff hours and assign duties. + + Establish standards for personnel performance and customer service. + + Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and +drinks when necessary. + + Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, +popularity, and costs. + + Keep records required by government agencies regarding sanitation, and food subsidies when appropriate. +Test cooked food by tasting and smelling it to ensure palatability and flavor conformity. + + Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate +employee performance in dining and lodging facilities. + + Order and purchase equipment and supplies. + + Review work procedures and operational problems to determine ways to improve service, performance, or +safety. + + Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at +job fairs. +Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste +removal and pest control. + + Record the number, type, and cost of items sold to determine which items may be unpopular or less +profitable. + + Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu +items. + + Monitor employee and patron activities to ensure liquor regulations are obeyed. +Greet guests, escort them to their seats, and present them with menus and wine lists. + + Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate +details of arrangements with clients. + + Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or +requisitioned. + + Create specialty dishes and develop recipes to be used in dining facilities. +Establish and enforce nutritional standards for dining establishments based on accepted industry +standards. + + Take dining reservations. + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Coordinate promotions from venders and promote/advertise to increase business.  + + + ","
    CHEF
    Credentials
    National Registry of Food Safety Professionals Certified Food Safety Manager
    National Registry of Food Safety Professionals Test Administrator/Proctor
    Education and Training
    High School Diploma Jun 1991 Newington High School － City , State
    Summary
    Passionate Chef with broad background in various culinary styles and positions. A natural leader with excellent interpersonal communication skills and the ability to get things done overcoming any obstacles. 
    Accomplishments
    Voted Best Restaurant 2013
    Multiple ""Best Of"" accolades
    Experience
    Chef Oct 2016 to Current
    Company Name － City , State
    •  All aspects of an independently operated Hospital kitchen including staffing, payroll, menus, inventory/ordering, P&L, employee training and discipline, cleaning and equipment maintenance.
    • Monitor p&l and food and labor costs to maximize budget and minimize waste.
    • Interview, hire and train new staff.
    • Oversee Dietetic Techs and work closely with dietitians to ensure that all specialized diets were adhered to as well as creating flavorful recipes to enhance the taste and presentation while adhering to specific dietary needs.
    • Handle all cash deposits and maintain statistical reports to monitor trends and account for all money.
    • Reduced food costs by expertly estimating purchasing needs and buying through approved suppliers.
      Provided courteous and informative customer service in an open kitchen format.
      Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.
      Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws.

      Implemented and supported company initiatives and programs.
      Effectively managed and assisted kitchen staff in producing food for banquets, catered events and cafeteria areas.
      Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.

    • Followed proper food handling methods and maintained correct temperature of all food products.
      Established and maintained open, collaborative relationships with the kitchen team.
      Consistently produced exceptional menu items that regularly garnered diners' praise.
      Quickly and courteously resolved all guest problems and complaints.
      Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
      Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations.
      Enforced appropriate work-flow and quality controls for food quality and temperature.
      Developed strategies to enhance catering and retail food service revenue and productivity goals.
      Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
      Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly.
      Displayed a positive and friendly attitude towards customers and fellow team members.
      Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods.
      Consistently emphasized food quality and specialized
      Consistently verified that kitchen staff followed all recipes and portioned serving guidelines correctly.
      Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.
      Built and fostered a team environment       techniques.
    • Conduct staff meetings and resolve service, product and personnel issues.
    • Ensure that all federal, state and local safe food handling guidelines are met.
    • Inspect all areas of kitchen to maintain a clean and sanitary environment. Scheduled and monitored time off for 50 plus employees.
    • increased cafeteria sales by 25% and maintain sales by creatively preparing new and healthy entrees.
    • ​

    Chef Supervisor Aug 2015 to Oct 2016
    Company Name － City , State
    • Check the quality of raw or cooked food products to ensure that standards are met.
    • Monitor sanitation practices to ensure that employees follow standards and regulations.
    • Check the quantity and quality of received products.
    • Order or requisition food or other supplies needed to ensure efficient operation.
    • Supervise or coordinate activities of cooks or workers engaged in food preparation.
    • Inspect supplies, equipment, or work areas to ensure conformance to established standards.
    • Determine how food should be presented and create decorative food displays.
    • Instruct cooks or other workers in the preparation, cooking, garnishing, or presentation of food.
    • Collaborate with other personnel to plan and develop recipes or menus, taking into account such factors +as seasonal availability of ingredients or the likely number of customers.
    • Prepare and cook foods of all types, either on a regular basis or for special guests or functions.
    • Demonstrate new cooking techniques or equipment to staff.
    • Record production or operational data on specified forms.
    • Preparing specialized menus for children with dietary needs and requirements.
    • Clean and inspect galley equipment, kitchen appliances, and work areas to ensure cleanliness and +functional operation.
    • Apportion and serve food to facility residents, employees, or patrons.
    • Cook foodstuffs according to menus, special dietary or nutritional restrictions, or numbers of portions to +be served.
    • Clean, cut, and cook meat, fish, or poultry.
    • Compile and maintain records of food use and expenditures.
    • Direct activities of one or more workers who assist in preparing and serving meals.
    • Bake breads, rolls, and other pastries.
    • Train new employees.
    • Take inventory of supplies and equipment.
    • Plan menus that are varied, nutritionally balanced, and appetizing, taking advantage of foods in season +and local availability.
    Executive Chef/Owner/GM Aug 2012 to Aug 2015
    Company Name － City , State
    • Monitor compliance with health and fire regulations regarding food preparation and serving, and building +maintenance in lodging and dining facilities. + + Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that +food is prepared and presented in an acceptable manner. + + Count money and make bank deposits. +Investigate and resolve complaints regarding food quality, service, or accommodations. + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation. + + Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality +and quantity. +Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are +authorized and budgeted. + + Maintain food and equipment inventories, and keep inventory records. +Schedule staff hours and assign duties. +Establish standards for personnel performance and customer service. +Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and +drinks when necessary. + + Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, +popularity, and costs. + + Keep records required by government agencies regarding sanitation, and food subsidies when appropriate. +Test cooked food by tasting and smelling it to ensure palatability and flavor conformity. + + Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate +employee performance in dining and lodging facilities. + + Order and purchase equipment and supplies. + + Review work procedures and operational problems to determine ways to improve service, performance, or +safety. +Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at +job fairs. + + Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste +removal and pest control. + + Record the number, type, and cost of items sold to determine which items may be unpopular or less +profitable. + + Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu +items. +Monitor employee and patron activities to ensure liquor regulations are obeyed. +Greet guests, escort them to their seats, and present them with menus and wine lists. + + Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate +details of arrangements with clients. + + Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or +requisitioned. + + Create specialty dishes and develop recipes to be used in dining facilities. + + Establish and enforce nutritional standards for dining establishments based on accepted industry +standards. + + Take dining reservations. +Check the quality of raw or cooked food products to ensure that standards are met. +Monitor sanitation practices to ensure that employees follow standards and regulations. +Check the quantity and quality of received products. +Order or requisition food or other supplies needed to ensure efficient operation. +Supervise or coordinate activities of cooks or workers engaged in food preparation. + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Inspect supplies, equipment, or work areas to ensure conformance to established standards. +Determine how food should be presented and create decorative food displays. +Instruct cooks or other workers in the preparation, cooking, garnishing, or presentation of food. +Estimate amounts and costs of required supplies, such as food and ingredients. + + Collaborate with other personnel to plan and develop recipes or menus, taking into account such factors +as seasonal availability of ingredients or the likely number of customers. +Analyze recipes to assign prices to menu items, based on food, labor, and overhead costs. +Prepare and cook foods of all types, either on a regular basis or for special guests or functions. +Determine production schedules and staff requirements necessary to ensure timely delivery of services. +Recruit and hire staff, such as cooks and other kitchen workers. + + Meet with customers to discuss menus for special occasions, such as weddings, parties, or banquets. +Demonstrate new cooking techniques or equipment to staff. +Meet with sales representatives to negotiate prices or order supplies. +Arrange for equipment purchases or repairs. + + Record production or operational data on specified forms. + + Plan, direct, or supervise the food preparation or cooking activities of multiple kitchens or restaurants in +an establishment such as a restaurant chain, hospital, or hotel.
    Restaurant / Kitchen & Bar Manager Aug 2009 to Aug 2012
    Company Name － City , State
    • + + + + + + + Check identification of customers to verify age requirements for purchase of alcohol. + + Balance cash receipts. + + Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as +persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons. +Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws. +Serve wine, and bottled or draft beer. + + Take beverage orders from serving staff or directly from patrons. +Clean bars, work areas, and tables. +Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks. +Slice and pit fruit for garnishing drinks. +Ask customers who become loud and obnoxious to leave, or physically remove them. +Arrange bottles and glasses to make attractive displays. +Plan, organize, and control the operations of a cocktail lounge or bar. +Order or requisition liquors and supplies. +Supervise the work of bar staff and other bartenders. +Clean glasses, utensils, and bar equipment. +Collect money for drinks served. +Plan bar menus. +Create drink recipes. +Serve snacks or food items to customers seated at the bar. +Prepare appetizers such as pickles, cheese, and cold meats. + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Monitor compliance with health and fire regulations regarding food preparation and serving, and building +maintenance in lodging and dining facilities. +Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that +food is prepared and presented in an acceptable manner. + + Count money and make bank deposits. + + Investigate and resolve complaints regarding food quality, service, or accommodations. + + Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation. + + Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality +and quantity. + + Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are +authorized and budgeted. +Maintain food and equipment inventories, and keep inventory records. +Schedule staff hours and assign duties. + + Establish standards for personnel performance and customer service. + + Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and +drinks when necessary. + + Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, +popularity, and costs. + + Keep records required by government agencies regarding sanitation, and food subsidies when appropriate. +Test cooked food by tasting and smelling it to ensure palatability and flavor conformity. + + Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate +employee performance in dining and lodging facilities. + + Order and purchase equipment and supplies. + + Review work procedures and operational problems to determine ways to improve service, performance, or +safety. + + Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at +job fairs. +Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste +removal and pest control. + + Record the number, type, and cost of items sold to determine which items may be unpopular or less +profitable. + + Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu +items. + + Monitor employee and patron activities to ensure liquor regulations are obeyed. +Greet guests, escort them to their seats, and present them with menus and wine lists. + + Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate +details of arrangements with clients. + + Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or +requisitioned. + + Create specialty dishes and develop recipes to be used in dining facilities. +Establish and enforce nutritional standards for dining establishments based on accepted industry +standards. + + Take dining reservations. + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Coordinate promotions from venders and promote/advertise to incr  + + + identification of customers to verify age requirements for purchase of alcohol. + + Balance cash receipts. + + Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as +persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons. +Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws. +Serve wine, and bottled or draft beer. + + Take beverage orders from serving staff or directly from patrons. +Clean bars, work areas, and tables. +Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks. +Slice and pit fruit for garnishing drinks. +Ask customers who become loud and obnoxious to leave, or physically remove them. +Arrange bottles and glasses to make attractive displays. +Plan, organize, and control the operations of a cocktail lounge or bar. +Order or requisition liquors and supplies. +Supervise the work of bar staff and other bartenders. +Clean glasses, utensils, and bar equipment. +Collect money for drinks served. +Plan bar menus. +Create drink recipes. +Serve snacks or food items to customers seated at the bar. +Prepare appetizers such as pickles, cheese, and cold meats. + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Monitor compliance with health and fire regulations regarding food preparation and serving, and building +maintenance in lodging and dining facilities. +Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that +food is prepared and presented in an acceptable manner. + + Count money and make bank deposits. + + Investigate and resolve complaints regarding food quality, service, or accommodations. + + Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation. + + Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality +and quantity. + + Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are +authorized and budgeted. +Maintain food and equipment inventories, and keep inventory records. +Schedule staff hours and assign duties. + + Establish standards for personnel performance and customer service. + + Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and +drinks when necessary. + + Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, +popularity, and costs. + + Keep records required by government agencies regarding sanitation, and food subsidies when appropriate. +Test cooked food by tasting and smelling it to ensure palatability and flavor conformity. + + Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate +employee performance in dining and lodging facilities. + + Order and purchase equipment and supplies. + + Review work procedures and operational problems to determine ways to improve service, performance, or +safety. + + Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at +job fairs. +Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste +removal and pest control. + + Record the number, type, and cost of items sold to determine which items may be unpopular or less +profitable. + + Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu +items. + + Monitor employee and patron activities to ensure liquor regulations are obeyed. +Greet guests, escort them to their seats, and present them with menus and wine lists. + + Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate +details of arrangements with clients. + + Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or +requisitioned. + + Create specialty dishes and develop recipes to be used in dining facilities. +Establish and enforce nutritional standards for dining establishments based on accepted industry +standards. + + Take dining reservations. + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Coordinate promotions from venders and promote/advertise to increase business.  + + + identification of customers to verify age requirements for purchase of alcohol. + + Balance cash receipts. + + Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as +persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons. +Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws. +Serve wine, and bottled or draft beer. + + Take beverage orders from serving staff or directly from patrons. +Clean bars, work areas, and tables. +Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks. +Slice and pit fruit for garnishing drinks. +Ask customers who become loud and obnoxious to leave, or physically remove them. +Arrange bottles and glasses to make attractive displays. +Plan, organize, and control the operations of a cocktail lounge or bar. +Order or requisition liquors and supplies. +Supervise the work of bar staff and other bartenders. +Clean glasses, utensils, and bar equipment. +Collect money for drinks served. +Plan bar menus. +Create drink recipes. +Serve snacks or food items to customers seated at the bar. +Prepare appetizers such as pickles, cheese, and cold meats. + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Monitor compliance with health and fire regulations regarding food preparation and serving, and building +maintenance in lodging and dining facilities. +Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that +food is prepared and presented in an acceptable manner. + + Count money and make bank deposits. + + Investigate and resolve complaints regarding food quality, service, or accommodations. + + Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation. + + Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality +and quantity. + + Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are +authorized and budgeted. +Maintain food and equipment inventories, and keep inventory records. +Schedule staff hours and assign duties. + + Establish standards for personnel performance and customer service. + + Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and +drinks when necessary. + + Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, +popularity, and costs. + + Keep records required by government agencies regarding sanitation, and food subsidies when appropriate. +Test cooked food by tasting and smelling it to ensure palatability and flavor conformity. + + Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate +employee performance in dining and lodging facilities. + + Order and purchase equipment and supplies. + + Review work procedures and operational problems to determine ways to improve service, performance, or +safety. + + Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at +job fairs. +Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste +removal and pest control. + + Record the number, type, and cost of items sold to determine which items may be unpopular or less +profitable. + + Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu +items. + + Monitor employee and patron activities to ensure liquor regulations are obeyed. +Greet guests, escort them to their seats, and present them with menus and wine lists. + + Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate +details of arrangements with clients. + + Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or +requisitioned. + + Create specialty dishes and develop recipes to be used in dining facilities. +Establish and enforce nutritional standards for dining establishments based on accepted industry +standards. + + Take dining reservations. + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Coordinate promotions from venders and promote/advertise to increase business.  + + + identification of customers to verify age requirements for purchase of alcohol. + + Balance cash receipts. + + Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as +persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons. +Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws. +Serve wine, and bottled or draft beer. + + Take beverage orders from serving staff or directly from patrons. +Clean bars, work areas, and tables. +Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks. +Slice and pit fruit for garnishing drinks. +Ask customers who become loud and obnoxious to leave, or physically remove them. +Arrange bottles and glasses to make attractive displays. +Plan, organize, and control the operations of a cocktail lounge or bar. +Order or requisition liquors and supplies. +Supervise the work of bar staff and other bartenders. +Clean glasses, utensils, and bar equipment. +Collect money for drinks served. +Plan bar menus. +Create drink recipes. +Serve snacks or food items to customers seated at the bar. +Prepare appetizers such as pickles, cheese, and cold meats. + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Monitor compliance with health and fire regulations regarding food preparation and serving, and building +maintenance in lodging and dining facilities. +Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that +food is prepared and presented in an acceptable manner. + + Count money and make bank deposits. + + Investigate and resolve complaints regarding food quality, service, or accommodations. + + Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation. + + Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality +and quantity. + + Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are +authorized and budgeted. +Maintain food and equipment inventories, and keep inventory records. +Schedule staff hours and assign duties. + + Establish standards for personnel performance and customer service. + + Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and +drinks when necessary. + + Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, +popularity, and costs. + + Keep records required by government agencies regarding sanitation, and food subsidies when appropriate. +Test cooked food by tasting and smelling it to ensure palatability and flavor conformity. + + Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate +employee performance in dining and lodging facilities. + + Order and purchase equipment and supplies. + + Review work procedures and operational problems to determine ways to improve service, performance, or +safety. + + Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at +job fairs. +Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste +removal and pest control. + + Record the number, type, and cost of items sold to determine which items may be unpopular or less +profitable. + + Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu +items. + + Monitor employee and patron activities to ensure liquor regulations are obeyed. +Greet guests, escort them to their seats, and present them with menus and wine lists. + + Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate +details of arrangements with clients. + + Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or +requisitioned. + + Create specialty dishes and develop recipes to be used in dining facilities. +Establish and enforce nutritional standards for dining establishments based on accepted industry +standards. + + Take dining reservations. + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Coordinate promotions from venders and promote/advertise to increase business.  + + + identification of customers to verify age requirements for purchase of alcohol. + + Balance cash receipts. + + Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as +persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons. +Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws. +Serve wine, and bottled or draft beer. + + Take beverage orders from serving staff or directly from patrons. +Clean bars, work areas, and tables. +Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks. +Slice and pit fruit for garnishing drinks. +Ask customers who become loud and obnoxious to leave, or physically remove them. +Arrange bottles and glasses to make attractive displays. +Plan, organize, and control the operations of a cocktail lounge or bar. +Order or requisition liquors and supplies. +Supervise the work of bar staff and other bartenders. +Clean glasses, utensils, and bar equipment. +Collect money for drinks served. +Plan bar menus. +Create drink recipes. +Serve snacks or food items to customers seated at the bar. +Prepare appetizers such as pickles, cheese, and cold meats. + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Monitor compliance with health and fire regulations regarding food preparation and serving, and building +maintenance in lodging and dining facilities. +Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that +food is prepared and presented in an acceptable manner. + + Count money and make bank deposits. + + Investigate and resolve complaints regarding food quality, service, or accommodations. + + Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation. + + Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality +and quantity. + + Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are +authorized and budgeted. +Maintain food and equipment inventories, and keep inventory records. +Schedule staff hours and assign duties. + + Establish standards for personnel performance and customer service. + + Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and +drinks when necessary. + + Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, +popularity, and costs. + + Keep records required by government agencies regarding sanitation, and food subsidies when appropriate. +Test cooked food by tasting and smelling it to ensure palatability and flavor conformity. + + Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate +employee performance in dining and lodging facilities. + + Order and purchase equipment and supplies. + + Review work procedures and operational problems to determine ways to improve service, performance, or +safety. + + Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at +job fairs. +Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste +removal and pest control. + + Record the number, type, and cost of items sold to determine which items may be unpopular or less +profitable. + + Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu +items. + + Monitor employee and patron activities to ensure liquor regulations are obeyed. +Greet guests, escort them to their seats, and present them with menus and wine lists. + + Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate +details of arrangements with clients. + + Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or +requisitioned. + + Create specialty dishes and develop recipes to be used in dining facilities. +Establish and enforce nutritional standards for dining establishments based on accepted industry +standards. + + Take dining reservations. + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Coordinate promotions from venders and promote/advertise to increase business.  + + + identification of customers to verify age requirements for purchase of alcohol.Balance cash receipts. + + Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as +persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons. +Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws. +Serve wine, and bottled or draft beer. + + Take beverage orders from serving staff or directly from patrons. +Clean bars, work areas, and tables. +Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks. +Slice and pit fruit for garnishing drinks. +Ask customers who become loud and obnoxious to leave, or physically remove them. +Arrange bottles and glasses to make attractive displays. +Plan, organize, and control the operations of a cocktail lounge or bar. +Order or requisition liquors and supplies. +Supervise the work of bar staff and other bartenders. +Clean glasses, utensils, and bar equipment. +Collect money for drinks served. +Plan bar menus. +Create drink recipes. +Serve snacks or food items to customers seated at the bar. +Prepare appetizers such as pickles, cheese, and cold meats. + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Monitor compliance with health and fire regulations regarding food preparation and serving, and building +maintenance in lodging and dining facilities. +Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that +food is prepared and presented in an acceptable manner. + + Count money and make bank deposits. + + Investigate and resolve complaints regarding food quality, service, or accommodations. + + Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation. + + Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality +and quantity. + + Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are +authorized and budgeted. +Maintain food and equipment inventories, and keep inventory records. +Schedule staff hours and assign duties. + + Establish standards for personnel performance and customer service. + + Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and +drinks when necessary. + + Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, +popularity, and costs. + + Keep records required by government agencies regarding sanitation, and food subsidies when appropriate. +Test cooked food by tasting and smelling it to ensure palatability and flavor conformity. + + Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate +employee performance in dining and lodging facilities. + + Order and purchase equipment and supplies. + + Review work procedures and operational problems to determine ways to improve service, performance, or +safety. + + Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at +job fairs. +Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste +removal and pest control. + + Record the number, type, and cost of items sold to determine which items may be unpopular or less +profitable. + + Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu +items. + + Monitor employee and patron activities to ensure liquor regulations are obeyed. +Greet guests, escort them to their seats, and present them with menus and wine lists. + + Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate +details of arrangements with clients. + + Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or +requisitioned. + + Create specialty dishes and develop recipes to be used in dining facilities. +Establish and enforce nutritional standards for dining establishments based on accepted industry +standards. + + Take dining reservations. + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + Coordinate promotions from venders and promote/advertise to increase business.  + + +
    ",CHEF +12890045," CONSTRUCTION PROJECT COORDINATOR Summary I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself.Advanced knowledge of SBS programs Natural leader and skilled mediator who excels at bringing out the best in all employees.Innovative Manager seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed. Highlights *Proficient in Microsoft Excel, Word, PowerPoint, Google Applications AMP and Jasper Soft. QuickBooks,Business analysis Business analysis Operations management Risk management Forecasting *Effective Problem Solver through strong conflict resolution skills *Experience working with client and coworkers from diverse backgrounds Forecasting Exceptional time management skills Collaborative Leadership mentoring Tactical execution Conflict resolution Team building Business management methodology Experience Construction Project Coordinator Dec 2014 to Dec 2015 Company Name - City , State Operations/Construction Project Coordinator PECO SBS Program, BGE SES ProgramPrioritized project components and organized scopes.Liaised directly with customers to meet needs and maintain satisfaction.Stayed consistent with project schedules and plans for all installations.Submitted all project closeout documents in accordance with the contract Maximized company revenue by meeting program goals.Assisted the project manager as needed on a daily bases on all new contract and projects. Office Administrator Jul 2013 to Dec 2015 Company Name - City , State with adherence to contract documents including plans, specifications, permits, technical elements, scheduling activities, and estimates. Coordinates project scheduling and communication. Assists in managing data throughout; the life of a project. Achieving predetermined objectives of scope, cost, time, quality, and participant satisfaction. Understanding and conformance with laws and regulations, pertaining to all projects. Maintaining good client relations, client confidence, and enhancing prospects for future business. Duties and Responsibilities Completion of control estimate Set up and maintenance of files according to Policies and Procedures Management of daily affairs to stay on budget and on schedule Customer satisfaction Material management at jobsites Prompt pricing and settling of change orders and be a team member. Setting priorities to achieve goals Personal project log Solicitation of additional electrical scope to existing contracts; reconciles work as built. Knowledge of field/construction/electrical experience. Handles Projects with a professional and positive attitude! Property and Casualty Insurance. Marketing Assistant Jun 2013 to Jul 2013 Company Name - City , State Scaccetti Insurance and Financial Provides assistance in coordinating company marketing. Marketing assistant provides administrative support to the marketing team by answering phones, generating reports, and keeping records. Administrative Coordinator Jan 2006 to Jul 2012 Company Name - City , State Served clients by being the official first point of contact into the organization and responded to their needs Maintained financial records for donations, grants, memberships, and vendors Manually posted and reconciled checks backups and provided bookkeeping assistance for the Accounting Department Liaison between inmates, family members and volunteers to advocate for resolution of concerns and issues Occurring in state and county facilities Ensured all confidentiality requirements were met Created and maintained database which included records of all communications between the organizations And government agencies Navigated multi step communications protocol needed to complete quarterly reporting of official visitor. Assistant Manager/Group Teacher Sep 1998 to Jan 2006 Company Name - City , State Opened facility and supervised a staff of seven employees. Coordinated bookkeeping, payroll and daily deposits. Managed shipping/receiving and inventory control. Professional Courses and Certifications Computer Information Technology 9/9/15 GCC County College Computer Information TechnologyAdvanced coursework in Business Administration Certificate , OSHA 30-Hour Construction 2015 ClickSafety - City OSHA course on construction safety from Electrical Hazard Safety to Fall Protection. Select One , Insurance 2013 CPMI Professional Development Property & Casualty Insurance Skills Microsoft Excel, office, PowerPoint, Word, Goggle Docs AMP , Jasper Soft, Sales and Marketing software ","
    CONSTRUCTION PROJECT COORDINATOR
    Summary

    I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself.Advanced knowledge of SBS programs Natural leader and skilled mediator who excels at bringing out the best in all employees.Innovative Manager seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed.

    Highlights

    *Proficient in Microsoft Excel, Word, PowerPoint, Google Applications AMP and Jasper Soft. QuickBooks,Business analysis

    Business analysis

    Operations management

    Risk management

    Forecasting

    *Effective Problem Solver through strong conflict resolution skills

    *Experience working with client and coworkers from diverse backgrounds
    • Forecasting
    • Exceptional time management skills
    • Collaborative
    • Leadership mentoring
    • Tactical execution
    • Conflict resolution
    • Team building
    • Business management methodology
    Experience
    Construction Project Coordinator Dec 2014 to Dec 2015
    Company Name - City , State
    • Operations/Construction Project Coordinator PECO SBS Program, BGE SES ProgramPrioritized project components and organized scopes.Liaised directly with customers to meet needs and maintain satisfaction.Stayed consistent with project schedules and plans for all installations.Submitted all project closeout documents in accordance with the contract Maximized company revenue by meeting program goals.Assisted the project manager as needed on a daily bases on all new contract and projects.
    Office Administrator Jul 2013 to Dec 2015
    Company Name - City , State
    • with adherence to contract documents including plans, specifications, permits, technical elements, scheduling activities, and estimates.
    • Coordinates project scheduling and communication.
    • Assists in managing data throughout; the life of a project.
    • Achieving predetermined objectives of scope, cost, time, quality, and participant satisfaction.
    • Understanding and conformance with laws and regulations, pertaining to all projects.
    • Maintaining good client relations, client confidence, and enhancing prospects for future business.
    • Duties and Responsibilities Completion of control estimate Set up and maintenance of files according to Policies and Procedures Management of daily affairs to stay on budget and on schedule Customer satisfaction Material management at jobsites Prompt pricing and settling of change orders and be a team member.
    • Setting priorities to achieve goals Personal project log Solicitation of additional electrical scope to existing contracts; reconciles work as built.
    • Knowledge of field/construction/electrical experience.
    • Handles Projects with a professional and positive attitude! Property and Casualty Insurance.
    Marketing Assistant Jun 2013 to Jul 2013
    Company Name - City , State
    • Scaccetti Insurance and Financial
    • Provides assistance in coordinating company marketing.
    • Marketing assistant provides administrative support to the marketing team by answering phones, generating reports, and keeping records.
    Administrative Coordinator Jan 2006 to Jul 2012
    Company Name - City , State
    • Served clients by being the official first point of contact into the organization and responded to their needs Maintained financial records for donations, grants, memberships, and vendors Manually posted and reconciled checks backups and provided bookkeeping assistance for the Accounting Department Liaison between inmates, family members and volunteers to advocate for resolution of concerns and issues Occurring in state and county facilities Ensured all confidentiality requirements were met Created and maintained database which included records of all communications between the organizations And government agencies Navigated multi step communications protocol needed to complete quarterly reporting of official visitor.
    Assistant Manager/Group Teacher Sep 1998 to Jan 2006
    Company Name - City , State
    • Opened facility and supervised a staff of seven employees.
    • Coordinated bookkeeping, payroll and daily deposits.
    • Managed shipping/receiving and inventory control.
    Professional Courses and Certifications
    Computer Information Technology 9/9/15 GCC County College

    Computer Information TechnologyAdvanced coursework in Business Administration
    Certificate , OSHA 30-Hour Construction 2015 ClickSafety - City

    OSHA course on construction safety from Electrical Hazard Safety to Fall Protection.
    Select One , Insurance 2013 CPMI Professional Development

    Property & Casualty Insurance
    Skills

    • Microsoft Excel, office, PowerPoint, Word, Goggle Docs
    • AMP , Jasper Soft,
    • Sales and Marketing software


    ",CONSTRUCTION +25127518," ACCOUNTANT Summary Experienced, detail-oriented Accountant who effectively manages multiple projects, and possesses superior +organizational and communication skills is seeking a challenging position. Skills Billing and Collections MS Office Suite Accounts Payable Accounting software Accounts Receivable Written and Verbal Communication Skills Job Costing Journal entries Reconciliations Pivot Tables Notary Commissioned Experience Accountant Sep 2012 to Current Company Name － City , State Promoted from Account Clerk to Accountant. Performs General Ledger reconciliation. Trains new employees on accounting principles and company procedures. Creates periodic reports comparing budgeted costs to actual costs. Weekly draw down cash from the State of Missouri utilizing the Financial Reporting System. Facilitates Accounts Receivable, including billing and collections. Processes Accounts Payable using Sage software. Manages many budgets for several grants, awards and contracts. Documents fiscal procedures and revises SLATE's fiscal manual as needed. Forecasting for several programs and departments as requested. Administrative Assistant Jun 2006 to Jun 2011 Company Name － City , State Managed office supplies, vendors, organization and upkeep. Cash management for various projects. Managed school picture program. Managed parking tag program. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Greeted numerous visitors, including VIPs, vendors and interview candidates. Facilitated the changes to the student handbook each year. Implemented the staff and student ID program. Accounting Manager May 2005 to Jun 2006 Company Name － City , State Processed and reconciled Accounts Payable. Processed and reconciled Accounts Receivable including deposits. Facilitated all Billing and Collections. Maintained integrity of general ledger, including the chart of accounts. Filed tax returns and prepared governmental reports in compliance with strict standards. Generated financial statements and facilitated account closing procedures each month. Analyzed and researched accounting issues to improve accounting operations procedures. Performed cost analysis as needed. Administrative Assistant And Billing Specialist Jan 1997 to May 2004 Company Name － City , State Accurately performed billing for three departments. Facilitated collections for all delinquent accounts. Set up new accounts including credit requests. Created account merge and billing process for IESI after they bought several small companies, facilitating + a smooth merge of all companies. Performed complete payroll including payroll taxes. Managed the accounts payable and accounts receivable. Reconciliation of vendor statements. Education and Training Associate of Applied Science , Accounting St. Louis Community College － City , State Accounting Honors Project Completed in Financial Accounting Skills accounting, Accountant, Accounting software, accounts payable, Accounts Receivable, Billing, budgets, Cash management, closing, contracts, draw, cost analysis, credit, Financial Accounting, Financial Reporting, financial statements, Forecasting, General Ledger, grants, Job Costing, MS Office Suite, office, payroll, Pivot Tables, Processes, recording, Sage, taxes, tax returns, Verbal Communication Skills, Written ","
    ACCOUNTANT
    Summary
    Experienced, detail-oriented Accountant who effectively manages multiple projects, and possesses superior +organizational and communication skills is seeking a challenging position.
    Skills
    • Billing and Collections MS Office Suite
    • Accounts Payable Accounting software
    • Accounts Receivable Written and Verbal Communication Skills
    • Job Costing Journal entries
    • Reconciliations Pivot Tables
    • Notary Commissioned
    Experience
    Accountant Sep 2012 to Current
    Company Name － City , State
    • Promoted from Account Clerk to Accountant.
    • Performs General Ledger reconciliation.
    • Trains new employees on accounting principles and company procedures.
    • Creates periodic reports comparing budgeted costs to actual costs.
    • Weekly draw down cash from the State of Missouri utilizing the Financial Reporting System.
    • Facilitates Accounts Receivable, including billing and collections.
    • Processes Accounts Payable using Sage software.
    • Manages many budgets for several grants, awards and contracts.
    • Documents fiscal procedures and revises SLATE's fiscal manual as needed.
    • Forecasting for several programs and departments as requested.
    Administrative Assistant Jun 2006 to Jun 2011
    Company Name － City , State
    • Managed office supplies, vendors, organization and upkeep.
    • Cash management for various projects.
    • Managed school picture program.
    • Managed parking tag program.
    • Directed guests and routed deliveries and courier services.
    • Answered and managed incoming and outgoing calls while recording accurate messages.
    • Greeted numerous visitors, including VIPs, vendors and interview candidates.
    • Facilitated the changes to the student handbook each year.
    • Implemented the staff and student ID program.
    Accounting Manager May 2005 to Jun 2006
    Company Name － City , State
    • Processed and reconciled Accounts Payable.
    • Processed and reconciled Accounts Receivable including deposits.
    • Facilitated all Billing and Collections.
    • Maintained integrity of general ledger, including the chart of accounts.
    • Filed tax returns and prepared governmental reports in compliance with strict standards.
    • Generated financial statements and facilitated account closing procedures each month.
    • Analyzed and researched accounting issues to improve accounting operations procedures.
    • Performed cost analysis as needed.
    Administrative Assistant And Billing Specialist Jan 1997 to May 2004
    Company Name － City , State
    • Accurately performed billing for three departments.
    • Facilitated collections for all delinquent accounts.
    • Set up new accounts including credit requests.
    • Created account merge and billing process for IESI after they bought several small companies, facilitating + a smooth merge of all companies.
    • Performed complete payroll including payroll taxes.
    • Managed the accounts payable and accounts receivable.
    • Reconciliation of vendor statements.
    Education and Training
    Associate of Applied Science , Accounting St. Louis Community College － City , State Accounting
    Honors Project Completed in Financial Accounting
    Skills
    accounting, Accountant, Accounting software, accounts payable, Accounts Receivable, Billing, budgets, Cash management, closing, contracts, draw, cost analysis, credit, Financial Accounting, Financial Reporting, financial statements, Forecasting, General Ledger, grants, Job Costing, MS Office Suite, office, payroll, Pivot Tables, Processes, recording, Sage, taxes, tax returns, Verbal Communication Skills, Written
    ",ACCOUNTANT +62555739," CUSTOMER SERVICE REP Professional Summary I am currently seeking a full-time position, in an environment that will be a greater challenge for me. I'm also aiming to learning new skills or using my own skills, to help me better myself in the real world and will allow opportunities for advancement. I am an accomplished and motivated individual with a solid background in AutoCAD design, layout, and design for products. But I also have experience in Customer Service Representative and Administration with over 8 years of experience in telephone and in-person customer services, including sales, tech support, customer care, active listening and problem solving in a fast-paced, team-based, deadline-driven environment. Detail driven with outstanding communication skills and proven success interfacing with both customers and team members. Call Center Representative versed in customer support in high Call volume environments. Superior computer skills and telephone etiquette. Skills AutoCAD   AutoCAD Civil 3D  Civil Engineering Basics  Adobe Illustrator  3Ds Max Design  AutoCAD Inventor Pro  Revit Architectural knowledge Ability to Work Under Pressure Teamwork Decision-making strength Deadline-oriented Customer service Critical thinking MS Windows proficient Creative problem solver Quick learner Strategic sales knowledge Multi-line phone talent Self-motivated Strong verbal communication Risk management processes and analysis Work History Customer Service Rep , 08/2016 to 02/2018 Company Name – City , State Supported management in assuring floor agents completed tasks correctly  Described product and pricing to customers and accurately explained details and care of merchandise. Answered product questions with up-to-date knowledge of sales and company promotions. Scored in top 10% of employees in successful resolution of issues Ensured superior customer experience by addressing customer concerns or complaints, demonstrating empathy and resolving problems on the spot, professionally. Maintained cleanliness and presentation of stock room and production floor. Directed calls to appropriate individuals and departments. Achieved sales goals and service performance requirements with new customer and existing sales. Asked open-ended questions to assess customer needs. Learned, referenced and applied product knowledge information. Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events. Set up and explained new membership contracts. Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls that was giving to agents daily in a call center environment. Defused volatile customer situations calmly and courteously. Developed all process controls and metrics for daily management of the Call Center. Crew Member , 02/2014 to 08/2016 Company Name – City , State Create burritos, and have fun doing it. Greeted customers and provided excellent customer service. Providing friendly, quality customer service to each Chipotle customer. Excellent time management skills and ability to work in high pressure situations. Worked on the line, cash, and fax area. Completing hot food preparation assignment accurately, neatly, and in a timely fashion. Cleaning equipment, preparing food throughout the day as needed, anticipating and reacting to customer volume. Following Chipotle sanitation standards including washing cookware and utensils throughout the day. Assembled food orders while maintaining appropriate portion control. Followed food safety procedures according to company policies and health and sanitation regulations. Reported to each shift on time and ready to work. Billing, Office Assistant , 09/2012 to 11/2012 Company Name – City , State Checked patient data including insurance, demographic and health history to ensure all information was current. Maintain logs for all transactions that occur in a day. Maintained accurate records of patient care, condition, progress and concerns. Scheduled and accompanied clients to medical appointments. Maintained a clean, healthy and safe environment. Performed clerical duties, such as word processing, data entry, answering phones and filing. Correctly coded and billed medical claims for various hospital and nursing facilities. Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants. Scheduled, rescheduled and handled cancelled appointments for patients using desktop calendar software. Greeted each patient pleasantly and provided the desk sheet for sign-in. Adhered to strict HIPAA guidelines at all times according to company policy. Maintained strict patient and physician confidentiality. Answered the phone by the second ring and greeted callers enthusiastically on a multi -line phone system. Verified patients' eligibility and claims status with insurance agencies by submitted electronic/paper claims documentation for timely filing. Managed collections claims for unpaid bills against the estates of debtors. Responded to correspondence, posted and adjusted payments from insurance companies. Identified and resolved patient billing and payment issues. Customer Services, Billing and Server , 01/2006 to 06/2010 Company Name – City , State Consistently provided professional, friendly and engaging service. Helping the chef get ready for service by preparing food. Cleaning the kitchen, including washing kitchen appliances, work surfaces, floors and walls. Transports all materials to and from the event area, following all health and safety qualifications for food and serving ware. Sets up, decorates, and prepares serving and dining areas according to specific directions and layout plans established by the catering manager. Prepares food in an attractive and appetizing way according to the caterer's directions and serves the food with appositive and courteous demeanor. Breaks down serving and dining areas. Cleans and sanitizes all equipment, utensils, dining ware, linens, serving ware, and work areas. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Selected and ordered décor and event materials. Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions. Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues. Education Computer Aided Drafting and Design (CADD) Associate Degree : Computer Drafting and Design , March 2015 ITT-TECHNICAL INSTITUTE - Computer Drafting and Design Pre-Medicine , RANDOLPH-MACON COLLEGE - Pre-Medicine Advance Diploma : June 2010 LEE-DAVIS HIGH SCHOOL - Additional Skills Adobe Illustrator 3, AutoCAD, Civil Engineering, cooking, Cleaning equipment, Revit ","
    CUSTOMER SERVICE REP
    Professional Summary

    I am currently seeking a full-time position, in an environment that will be a greater challenge for me. I'm also aiming to learning new skills or using my own skills, to help me better myself in the real world and will allow opportunities for advancement. I am an accomplished and motivated individual with a solid background in AutoCAD design, layout, and design for products. But I also have experience in Customer Service Representative and Administration with over 8 years of experience in telephone and in-person customer services, including sales, tech support, customer care, active listening and problem solving in a fast-paced, team-based, deadline-driven environment. Detail driven with outstanding communication skills and proven success interfacing with both customers and team members. Call Center Representative versed in customer support in high Call volume environments. Superior computer skills and telephone etiquette.

    Skills
    • AutoCAD  
    • AutoCAD Civil 3D 
    • Civil Engineering Basics 
    • Adobe Illustrator 
    • 3Ds Max Design 
    • AutoCAD Inventor Pro 
    • Revit
    • Architectural knowledge
    • Ability to Work Under Pressure
    • Teamwork
    • Decision-making strength
    • Deadline-oriented
    • Customer service
    • Critical thinking
    • MS Windows proficient
    • Creative problem solver
    • Quick learner
    • Strategic sales knowledge
    • Multi-line phone talent
    • Self-motivated
    • Strong verbal communication
    • Risk management processes and analysis
    Work History
    Customer Service Rep , 08/2016 to 02/2018
    Company Name – City , State
    • Supported management in assuring floor agents completed tasks correctly 
    • Described product and pricing to customers and accurately explained details and care of merchandise.
    • Answered product questions with up-to-date knowledge of sales and company promotions.
    • Scored in top 10% of employees in successful resolution of issues
    • Ensured superior customer experience by addressing customer concerns or complaints, demonstrating empathy and resolving problems on the spot, professionally.
    • Maintained cleanliness and presentation of stock room and production floor.
    • Directed calls to appropriate individuals and departments.
    • Achieved sales goals and service performance requirements with new customer and existing sales.
    • Asked open-ended questions to assess customer needs.
    • Learned, referenced and applied product knowledge information.
    • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
    • Set up and explained new membership contracts.
    • Effectively managed a high-volume of inbound and outbound customer calls.
    • Answered a constant flow of customer calls that was giving to agents daily in a call center environment.
    • Defused volatile customer situations calmly and courteously.
    • Developed all process controls and metrics for daily management of the Call Center.
    Crew Member , 02/2014 to 08/2016
    Company Name – City , State
    • Create burritos, and have fun doing it.
    • Greeted customers and provided excellent customer service.
    • Providing friendly, quality customer service to each Chipotle customer.
    • Excellent time management skills and ability to work in high pressure situations.
    • Worked on the line, cash, and fax area.
    • Completing hot food preparation assignment accurately, neatly, and in a timely fashion.
    • Cleaning equipment, preparing food throughout the day as needed, anticipating and reacting to customer volume.
    • Following Chipotle sanitation standards including washing cookware and utensils throughout the day.
    • Assembled food orders while maintaining appropriate portion control.
    • Followed food safety procedures according to company policies and health and sanitation regulations.
    • Reported to each shift on time and ready to work.
    Billing, Office Assistant , 09/2012 to 11/2012
    Company Name – City , State
    • Checked patient data including insurance, demographic and health history to ensure all information was current.
    • Maintain logs for all transactions that occur in a day.
    • Maintained accurate records of patient care, condition, progress and concerns.
    • Scheduled and accompanied clients to medical appointments.
    • Maintained a clean, healthy and safe environment.
    • Performed clerical duties, such as word processing, data entry, answering phones and filing.
    • Correctly coded and billed medical claims for various hospital and nursing facilities.
    • Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants.
    • Scheduled, rescheduled and handled cancelled appointments for patients using desktop calendar software.
    • Greeted each patient pleasantly and provided the desk sheet for sign-in.
    • Adhered to strict HIPAA guidelines at all times according to company policy. Maintained strict patient and physician confidentiality.
    • Answered the phone by the second ring and greeted callers enthusiastically on a multi -line phone system.
    • Verified patients' eligibility and claims status with insurance agencies by submitted electronic/paper claims documentation for timely filing.
    • Managed collections claims for unpaid bills against the estates of debtors.
    • Responded to correspondence, posted and adjusted payments from insurance companies.
    • Identified and resolved patient billing and payment issues.
    Customer Services, Billing and Server , 01/2006 to 06/2010
    Company Name – City , State
    • Consistently provided professional, friendly and engaging service.
    • Helping the chef get ready for service by preparing food.
    • Cleaning the kitchen, including washing kitchen appliances, work surfaces, floors and walls.
    • Transports all materials to and from the event area, following all health and safety qualifications for food and serving ware.
    • Sets up, decorates, and prepares serving and dining areas according to specific directions and layout plans established by the catering manager.
    • Prepares food in an attractive and appetizing way according to the caterer's directions and serves the food with appositive and courteous demeanor.
    • Breaks down serving and dining areas.
    • Cleans and sanitizes all equipment, utensils, dining ware, linens, serving ware, and work areas.
    • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
    • Selected and ordered décor and event materials.
    • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
    • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
    Education
    Computer Aided Drafting and Design (CADD) Associate Degree : Computer Drafting and Design , March 2015
    ITT-TECHNICAL INSTITUTE -

    Computer Drafting and Design
    Pre-Medicine , RANDOLPH-MACON COLLEGE -

    Pre-Medicine
    Advance Diploma : June 2010
    LEE-DAVIS HIGH SCHOOL -
    Additional Skills

    Adobe Illustrator 3, AutoCAD, Civil Engineering, cooking, Cleaning equipment, Revit

    ",CHEF +28423028," PRACTICE MANAGER Education and Training Certificate of Completion: Health Information Technology - Coding Certificate Program Rowan College of Burlington County － City , State MA : Administrative Management/Public Administration Administrative Management/Public Administration BA : Social Science/Political Science Bowie State University Clarion University of Pennsylvania － City , State Social Science/Political Science Skill Highlights Professional Summary Strategic healthcare professional with over 10 years in Operations Leadership: Medical Practice Management, Hospital Administration, Behavioral Health, and Medicare Services Core Qualifications Patient Centered Quality Home Population Health Management Medicare and Medicaid Services Regulatory Compliance Performance and Quality Improvement Electronic Health Records Reimbursement Methodologies ICD-10-CM, ICD-10-PCS, HCPCS (CPT-4) Medical Terminology Anatomy and Physiology Accountable Care Organization Revenue Cycle Meaningful Use Health, Disability, and Life Insurance Physician Quality Reporting System Microsoft Office Suite, Lawson, IDX, EPIC, NextGen, DocuTap, Virtual Physician Assistant (VPA), Business Objects, Navinet, Medview, SAM, STATT, Press Ganey, Hyperion, Infoview, Patient Safety Net, SharePoint. Professional Affiliations American Health Information Management Association (AHIMA), 2014-current +American Society for Quality (ASQ), 2013-current +American College of Health Care Executives (ACHE), 2006-current. +2 +Amoge Omeronye Professional Experience Practice Manager January 2016 to Current Company Name － City , State Manage administrative operations in a ""patient centered medical home practice (PCMH) model for quality and safety, accessible services, coordinated, and comprehensive care. Complete and comply with different payer quality reporting measures. Provide hands-on operational support to employees for optimal customer service. Revised, developed, and restructured workflow for continuous quality improvement and desirable outcomes. Address patient complaints immediately for service recovery. Investigate and resolve charge discrepancies and billing matters. Train, and educate employees in areas of improvement, through staff meetings, individual supervision, and rounding. Employee professionalism and engagement have shown significant improvement. Ensure healthy and safe environment of care through system and facility maintenance. Educate employees on the organization's clinical policies and procedures, and healthcare regulations. Improved EHR documentation, including appropriate and timely completion and update of care guidelines, patient communication, provider inbox and provider approval queue (PAQ). Healthcare Operations Professional September 2012 to January 2016 Company Name － City , State Provide professional advice and recommendations for healthcare providers to overcome challenging operational problems. Streamline the complexities of the day-to-day operations to drive short and long-term financial growth. Assess workplace health, safety and wellness processes in which employees work, and the physical factors that support or hinder productivity and employee health. Initiate and develop strategies for agency-wide commitments, appropriate safety and health training; and the development of standardized policies and procedures. Foster an environment where strong and professional relationships thrive. Improve quality of care through continuous quality improvement activities. Train and develop clinical staff, management, and support staff on current healthcare regulations and requirements. Provide clients with healthcare exchange-based products and services. Educate and enroll benefit recipients in various Medicare Plans. Senior Practice Manager January 2008 to July 2012 Company Name － State Managed day-to-day operations of 3 practice locations in gynecology, gynecologic surgery, obstetrics, and maternal and fetal medicine. Provided operational leadership for 40 FTEs, including medical practitioners and support staff. Successfully managed the practice finances and revenue cycle, including 50,000 annual RVUs and +$9M appropriate in-patient and out-patient billing. Reduced billing errors by 15%. Facilitated monthly financial meetings to analyze detailed monthly financial reports. Provided root causes and resolutions for variances. Developed practice budgets, of which ended favorably by 8.5% for 3 consecutive years following inception of position. Monitored and maintained regulatory compliance and requirements: staff onboarding, appointment and credentialing, training, best practices, professional licenses and certifications, continuous medical education (CME) credits, OSHA, HIPAA, PHI, CMS guidelines, labor laws, etc. Successfully led the practice conversion from IDX to EPIC Ambulatory Practice Management (APM) and Electronic Medical Records (EMR) systems. Developed and implemented clinical improvement projects and innovative programs; formed the practice clinical effectiveness and quality improvement (CEQI) team for quality control and improvement, and risk management. Defined and implemented innovative measurements of performance standards that improved practice efficiencies. Performed practice evaluations and audits for organizational and regulatory compliance. Maintained patient and customer focus, safe, and friendly environment of care. Partnered and collaborated with corporate and clinical leadership, physicians and mid-level practitioners. Increased staff motivation and engagement through individual staff supervision, on-site training, in-services, and performance award system. Staff turnover was at an all-time of 2%, and staff training and educational compliance at 97% -100%. Replaced costly temporary/agency hours, with more cost-effective skilled personnel. Monitored databases to keep track of practice inventory. Managed practice facilities, leases, and vendor contracts. Program Administrator October 2005 to July 2007 Company Name － State Provided operational leadership for the divisions of Nephrology, Pulmonology, and 6 satellite locations. Managed a clinical team of attending physicians, nurse practitioners, fellows, clinical and administrative support staff. Maintained regulatory compliance, on-boarded new fellows, attending physicians, and mid-level practitioners. Conducted operational audits, and ensured readiness for The Joint Commission reaccreditation, and the Department of Health inspection. Provided on-site staff training and development of personnel. Mentored front-line leaders and supervisors. Developed and implemented new patient scheduling guidelines that led to improvements in clinic flow, and coordination of care. This became a standard for the Call Center, and a model for managers. Developed department budgets, coordinated research and grants. Implemented a step-down inpatient program, freeing up beds for very sick patients. Revised department policies and procedures. Performed analysis to address patient billing and reconciliation, which led to improvement in capturing and resolving charge inefficiencies. Skills APM, administrative, administrative support, Streamline, Anatomy, agency, Behavioral Health, billing, budgets, Business Objects, Call Center, clinical leadership, CMS, contracts, conversion, CPT, clients, customer service, databases, Department of Health, documentation, Electronic Health Records, Electronic Medical Records, staff training, facility maintenance, financial, financial reports, focus, grants, gynecology, Health Information Technology, Hyperion, ICD-10, inspection, Insurance, inventory, Lawson, Leadership, Regulatory Compliance, Medical Terminology, meetings, exchange, Microsoft Office Suite, 97, SharePoint, obstetrics, organizational, Patient Safety, personnel, Physiology, policies, Press, processes, Coding, Quality, Quality Improvement, quality control, reporting, research, risk management, safety, scheduling, staff supervision, Strategic, supervision, surgery, workflow ","
    PRACTICE MANAGER
    Education and Training
    Certificate of Completion: Health Information Technology - Coding Certificate Program Rowan College of Burlington County － City , State
    MA : Administrative Management/Public Administration Administrative Management/Public Administration
    BA : Social Science/Political Science Bowie State University Clarion University of Pennsylvania － City , State Social Science/Political Science
    Skill Highlights
    • Professional Summary
    • Strategic healthcare professional with over 10 years in Operations Leadership: Medical Practice Management, Hospital Administration, Behavioral Health, and Medicare Services

    • Core Qualifications
    • Patient Centered Quality Home
    • Population Health Management
    • Medicare and Medicaid Services
    • Regulatory Compliance
    • Performance and Quality Improvement
    • Electronic Health Records
    • Reimbursement Methodologies
    • ICD-10-CM, ICD-10-PCS, HCPCS (CPT-4)
    • Medical Terminology
    • Anatomy and Physiology
    • Accountable Care Organization
    • Revenue Cycle
    • Meaningful Use
    • Health, Disability, and Life Insurance
    • Physician Quality Reporting System Microsoft Office Suite, Lawson, IDX, EPIC, NextGen, DocuTap, Virtual Physician Assistant (VPA), Business Objects, Navinet, Medview, SAM, STATT, Press Ganey, Hyperion, Infoview, Patient Safety Net, SharePoint.
    Professional Affiliations
    American Health Information Management Association (AHIMA), 2014-current +American Society for Quality (ASQ), 2013-current +American College of Health Care Executives (ACHE), 2006-current. +2 +Amoge Omeronye
    Professional Experience
    Practice Manager
    January 2016 to Current     Company Name － City , State
    • Manage administrative operations in a ""patient centered medical home practice (PCMH) model for quality and safety, accessible services, coordinated, and comprehensive care.
    • Complete and comply with different payer quality reporting measures.
    • Provide hands-on operational support to employees for optimal customer service.
    • Revised, developed, and restructured workflow for continuous quality improvement and desirable outcomes.
    • Address patient complaints immediately for service recovery.
    • Investigate and resolve charge discrepancies and billing matters.
    • Train, and educate employees in areas of improvement, through staff meetings, individual supervision, and rounding.
    • Employee professionalism and engagement have shown significant improvement.
    • Ensure healthy and safe environment of care through system and facility maintenance.
    • Educate employees on the organization's clinical policies and procedures, and healthcare regulations.
    • Improved EHR documentation, including appropriate and timely completion and update of care guidelines, patient communication, provider inbox and provider approval queue (PAQ).
    Healthcare Operations Professional
    September 2012 to January 2016     Company Name － City , State
    • Provide professional advice and recommendations for healthcare providers to overcome challenging operational problems.
    • Streamline the complexities of the day-to-day operations to drive short and long-term financial growth.
    • Assess workplace health, safety and wellness processes in which employees work, and the physical factors that support or hinder productivity and employee health.
    • Initiate and develop strategies for agency-wide commitments, appropriate safety and health training; and the development of standardized policies and procedures.
    • Foster an environment where strong and professional relationships thrive.
    • Improve quality of care through continuous quality improvement activities.
    • Train and develop clinical staff, management, and support staff on current healthcare regulations and requirements.
    • Provide clients with healthcare exchange-based products and services.
    • Educate and enroll benefit recipients in various Medicare Plans.
    Senior Practice Manager
    January 2008 to July 2012     Company Name － State
    • Managed day-to-day operations of 3 practice locations in gynecology, gynecologic surgery, obstetrics, and maternal and fetal medicine.
    • Provided operational leadership for 40 FTEs, including medical practitioners and support staff.
    • Successfully managed the practice finances and revenue cycle, including 50,000 annual RVUs and +$9M appropriate in-patient and out-patient billing.
    • Reduced billing errors by 15%.
    • Facilitated monthly financial meetings to analyze detailed monthly financial reports.
    • Provided root causes and resolutions for variances.
    • Developed practice budgets, of which ended favorably by 8.5% for 3 consecutive years following inception of position.
    • Monitored and maintained regulatory compliance and requirements: staff onboarding, appointment and credentialing, training, best practices, professional licenses and certifications, continuous medical education (CME) credits, OSHA, HIPAA, PHI, CMS guidelines, labor laws, etc.
    • Successfully led the practice conversion from IDX to EPIC Ambulatory Practice Management (APM) and Electronic Medical Records (EMR) systems.
    • Developed and implemented clinical improvement projects and innovative programs; formed the practice clinical effectiveness and quality improvement (CEQI) team for quality control and improvement, and risk management.
    • Defined and implemented innovative measurements of performance standards that improved practice efficiencies.
    • Performed practice evaluations and audits for organizational and regulatory compliance.
    • Maintained patient and customer focus, safe, and friendly environment of care.
    • Partnered and collaborated with corporate and clinical leadership, physicians and mid-level practitioners.
    • Increased staff motivation and engagement through individual staff supervision, on-site training, in-services, and performance award system.
    • Staff turnover was at an all-time of 2%, and staff training and educational compliance at 97% -100%.
    • Replaced costly temporary/agency hours, with more cost-effective skilled personnel.
    • Monitored databases to keep track of practice inventory.
    • Managed practice facilities, leases, and vendor contracts.
    Program Administrator
    October 2005 to July 2007     Company Name － State
    • Provided operational leadership for the divisions of Nephrology, Pulmonology, and 6 satellite locations.
    • Managed a clinical team of attending physicians, nurse practitioners, fellows, clinical and administrative support staff.
    • Maintained regulatory compliance, on-boarded new fellows, attending physicians, and mid-level practitioners.
    • Conducted operational audits, and ensured readiness for The Joint Commission reaccreditation, and the Department of Health inspection.
    • Provided on-site staff training and development of personnel.
    • Mentored front-line leaders and supervisors.
    • Developed and implemented new patient scheduling guidelines that led to improvements in clinic flow, and coordination of care.
    • This became a standard for the Call Center, and a model for managers.
    • Developed department budgets, coordinated research and grants.
    • Implemented a step-down inpatient program, freeing up beds for very sick patients.
    • Revised department policies and procedures.
    • Performed analysis to address patient billing and reconciliation, which led to improvement in capturing and resolving charge inefficiencies.
    Skills
    APM, administrative, administrative support, Streamline, Anatomy, agency, Behavioral Health, billing, budgets, Business Objects, Call Center, clinical leadership, CMS, contracts, conversion, CPT, clients, customer service, databases, Department of Health, documentation, Electronic Health Records, Electronic Medical Records, staff training, facility maintenance, financial, financial reports, focus, grants, gynecology, Health Information Technology, Hyperion, ICD-10, inspection, Insurance, inventory, Lawson, Leadership, Regulatory Compliance, Medical Terminology, meetings, exchange, Microsoft Office Suite, 97, SharePoint, obstetrics, organizational, Patient Safety, personnel, Physiology, policies, Press, processes, Coding, Quality, Quality Improvement, quality control, reporting, research, risk management, safety, scheduling, staff supervision, Strategic, supervision, surgery, workflow
    ",HEALTHCARE +77266989," PROGRAM MANAGER Professional Summary  Program Managers working in a withdrawal management facilities responsible for supervising and coordinating staff. Duties performed include recruiting new employees, assigning tasks, scheduling shifts, training staff, improving patient care standards, and developing strategies for increasing productivity.  I have integrity and a passion for performance. I am confident that my strong professional background as a Program Manager as well as a Senior Detoxification Nurse with Metropolitan Development Council would make me an asset to your University. In addition to my experience, I possess effective communication, Customer Service skills, and I excel within a highly competitive environment with the skill sets of a Project Manager necessary to get the job done independently and/or as a team. I have more than 14 years of professional experience in Detox and Rehabilitation client services, business excellence, Customer care, Corporate Administration and process/change improvements. I have excellent interpersonal and team-building skills. I have the ability to manage supply and chain budgets, medical records, employee performance evaluation, staff recruitment, and retention and quality improvement. I am a Program Manager/Lead clinical nurse who consults and collaborates with other health care professionals to coordinate the management of patient care and the daily function of a 16 bed detoxification center and 12 bed sobering center. I am successful at communicating with all levels of management to ensure project and organizational goals are achieved. And my Career in the US Army as a Squad leader gives me the Leadership skills to head any project from beginning to completion. Licenses Licensed Practical Nurse Skill Highlights Management Committed to compliance reporting Budgeting expertise Successful treatment of Drug and Alcohol addiction patients Avartar system Familiarity with disease management programs Trained in in- and out-patient care Withdrawal Management AVADE Instructor CPR First Aid Instructor Professional Experience Company Name June 2013 to Current Program Manager Mange 16 bed detoxification unit and 12 bed sobering center, mange and supervise the day to day operation of both inpatient and outpatient facilities. Select, supervise, train, develop, and evaluate staff Maintain licenses and certification for both inpatient and outpatient treatment Provide patient care, ensure safety and discharge plan Available 24/7 via cell phone for staff consult and staffing issues. Company Name June 2000 to June 2013 Rehabilitation/Detox Lead Nurse Patient care, medication administration, transcribe doctors' orders, Provide quality care to patients Attend to clients Physical and emotional needs. Coordinate aftercare treatment; maintain accountability for medications, patients and Hospital equipment. Coordinate duties with program director and perform duties in Program Directors absence, ensure program staffing, ensure Rehabilitation center has adequate supplies, sign purchase requisition. Advising the Vice President of social and health services of any emergency that may arise and correction of any staff errors. Consult with physician with any emergency health concerns. Scheduling of inpatient admission, community resource appointments, Constant use of office equipment. Company Name September 1997 to April 2005 SSG, Squad Leader, Physical Fitness Instructor Critical care, Cardiac nurse, Patient Care, Charting, give medication. Counseling soldiers. Education and Training City University of Seattle 2012 Bachelor of Arts : Management City , State GPA: GPA: 3.3 Management Fort Sam Houston Military Academy of Science 1998 City , State GPA: GPA: 3.0 Accomplishments Aid Ministry Provide medical aid during ministry service Provide eye exam to back to school student during win the neighbor Holiday Chef/Tacoma Detoxification Center Provided, prepared and served meal Other Skills Registered counselor 2010(expired) BLS instructor Certificate Non-profit Management 2013 University of Washington Master in Tae kwon do AVADE instructor Affiliations National federation of license Practical Nurses World Tae kwon do Federation American Cancer Society. Personal Information I am certain that I can make a significant contribution and I look forward to the opportunity to speak with you. To further acquaint you with the specifics of my background, I am enclosing a list of specific points that I feel make me a perfect fit for WGU. +Thank you for your time and consideration, +Tonia Hess Skills Counseling, Critical care, clients, discharge plan, director, medication administration, office equipment, Patient Care, quality, Rehabilitation, safety, Scheduling, staffing, phone Additional Information I am certain that I can make a significant contribution and I look forward to the opportunity to speak with you. To further acquaint you with the specifics of my background, I am enclosing a list of specific points that I feel make me a perfect fit for WGU. +Thank you for your time and consideration, +Tonia Hess ","
    PROGRAM MANAGER
    Professional Summary
     Program Managers working in a withdrawal management facilities responsible for supervising and coordinating staff. Duties performed include recruiting new employees, assigning tasks, scheduling shifts, training staff, improving patient care standards, and developing strategies for increasing productivity.  I have integrity and a passion for performance. I am confident that my strong professional background as a Program Manager as well as a Senior Detoxification Nurse with Metropolitan Development Council would make me an asset to your University. In addition to my experience, I possess effective communication, Customer Service skills, and I excel within a highly competitive environment with the skill sets of a Project Manager necessary to get the job done independently and/or as a team. I have more than 14 years of professional experience in Detox and Rehabilitation client services, business excellence, Customer care, Corporate Administration and process/change improvements. I have excellent interpersonal and team-building skills. I have the ability to manage supply and chain budgets, medical records, employee performance evaluation, staff recruitment, and retention and quality improvement. I am a Program Manager/Lead clinical nurse who consults and collaborates with other health care professionals to coordinate the management of patient care and the daily function of a 16 bed detoxification center and 12 bed sobering center. I am successful at communicating with all levels of management to ensure project and organizational goals are achieved. And my Career in the US Army as a Squad leader gives me the Leadership skills to head any project from beginning to completion.
    Licenses
    Licensed Practical Nurse
    Skill Highlights
    • Management
    Committed to compliance reporting
    Budgeting expertise
    Successful treatment of Drug and Alcohol addiction patients
    Avartar system
    Familiarity with disease management programs
    Trained in in- and out-patient care
    • Withdrawal Management
    • AVADE Instructor
    • CPR First Aid Instructor
    Professional Experience
    Company Name June 2013 to Current Program Manager
    • Mange 16 bed detoxification unit and 12 bed sobering center, mange and supervise the day to day operation of both inpatient and outpatient facilities. Select, supervise, train, develop, and evaluate staff Maintain licenses and certification for both inpatient and outpatient treatment Provide patient care, ensure safety and discharge plan Available 24/7 via cell phone for staff consult and staffing issues.
    Company Name June 2000 to June 2013 Rehabilitation/Detox Lead Nurse
    • Patient care, medication administration, transcribe doctors' orders, Provide quality care to patients Attend to clients Physical and emotional needs.
    • Coordinate aftercare treatment; maintain accountability for medications, patients and Hospital equipment.
    • Coordinate duties with program director and perform duties in Program Directors absence, ensure program staffing, ensure Rehabilitation center has adequate supplies, sign purchase requisition.
    • Advising the Vice President of social and health services of any emergency that may arise and correction of any staff errors.
    • Consult with physician with any emergency health concerns.
    • Scheduling of inpatient admission, community resource appointments, Constant use of office equipment.
    Company Name September 1997 to April 2005 SSG, Squad Leader, Physical Fitness Instructor
    • Critical care, Cardiac nurse, Patient Care, Charting, give medication.
    • Counseling soldiers.
    Education and Training
    City University of Seattle 2012 Bachelor of Arts : Management City , State GPA: GPA: 3.3

    Management
    Fort Sam Houston Military Academy of Science 1998 City , State GPA: GPA: 3.0
    Accomplishments
    • Aid Ministry Provide medical aid during ministry service Provide eye exam to back to school student during win the neighbor Holiday Chef/Tacoma Detoxification Center Provided, prepared and served meal Other Skills Registered counselor 2010(expired) BLS instructor Certificate Non-profit Management 2013 University of Washington Master in Tae kwon do AVADE instructor Affiliations National federation of license Practical Nurses World Tae kwon do Federation American Cancer Society.
    Personal Information
    I am certain that I can make a significant contribution and I look forward to the opportunity to speak with you. To further acquaint you with the specifics of my background, I am enclosing a list of specific points that I feel make me a perfect fit for WGU. +Thank you for your time and consideration, +Tonia Hess
    Skills
    Counseling, Critical care, clients, discharge plan, director, medication administration, office equipment, Patient Care, quality, Rehabilitation, safety, Scheduling, staffing, phone
    Additional Information
    • I am certain that I can make a significant contribution and I look forward to the opportunity to speak with you. To further acquaint you with the specifics of my background, I am enclosing a list of specific points that I feel make me a perfect fit for WGU. +Thank you for your time and consideration, +Tonia Hess
    ",FITNESS +29483501," DIRECTOR FACILITIES PLANNING, DESIGN AND CONSTRUCTION Executive Profile A leader working in a large integrated academic medical center (www.uwhealth.org) focused on integrated business planning and facility design and development driven by operational improvement and teamwork. Experienced in all aspects of facility support and construction. Skill Highlights Health care business planning Experience in all aspects of health care support services Team leader in process improvement combined with facility design Full design, construction and implementation planning for new hospital development Management of integrated staff of design and construction professionals Boundary spanning professional Management of large capital budgets Contract development and negotiation for multiple project delivery methods Hospital acquisition due diligence Integrated facility planning across multiple organizations Core Accomplishments UW Health at the American Center - Fifty bed orthopedic hospital with integrated clinics, and health and wellness center. 500,000 square feet, August 2015 opening American Family Children's Hospital - Eighty bed full service pediatric hospital with NICU, PICU and Pediatric Oncology. Full complement of outpatient services including imaging center, 280,000 square feet, 2007 opening with an additional vertical expansion of 54,000 square feet (www.uwhealthkids.org) UW Health Rehab Hospital - Fifty beds to support the orthopedic hospital, September 2015 opening Integrated design and construction management departments to increase economies of scale and increase customer responsiveness professionalism Managed over $1 billion in construction projects Professional Experience June 2012 to Current Company Name City , State Director Facilities Planning, Design and Construction Directed complete Facility Master plan including system wide, cross entity planning for all existing facilities and green field site analysis Directed the planning, systems improvement teams, design and construction acquisition process, for a new orthopedic hospital and associated rehab hospital Led the integration of construction, interiors, art, drafting, planning and design teams Initiated the development of a cross entity business planning assessment process for capital projects July 1996 to May 2012 Company Name City , State Director Facilities Planning Managed $800+ million in capital projects with some annual budgets exceeding $100 million including co-leading the construction of a 80 bed pediatric hospital. Incorporated Lean process improvement methods in design of the facilities projects. Developed and implemented a five - year facility master plan. Assisted in hospital wide strategic planning initiatives with respect to facility demand. Implemented capital project budget development, budget tracking, project management and accounting system, Strata Cap and Strata Track. Implemented multiple project delivery method RFPs and contractual documents including the consolidation of all fiscal year design and engineering work in to one master contract. Negotiated all A/E and construction contracts. Managed all aspects of real estate development including property acquisition, lease negotiations and municipal approval processes Primary liaison with UW Madison School of Medicine, campus planning and construction group and local communities for development issues. January 1986 to January 1996 Company Name City , State Planning Coordinator Coordinated the analysis, development and implementation of clinical programs and capital projects. Coordinated projects with campus and state project managers. Performed “CON” analysis for capital projects. Assisted in the development of a quasi - private “public authority” capital project system to meet State of Wisconsin accountability requirements including the creation of the commercial bond issue to finance projects. Managed capital equipment project budgets in excess of $500,000 annually. Created an institutional wide database for all Hospital space and an MS Access database for all leased space. Education 1994 UNIVERSITY OF WISCONSIN - Milwaukee City , State , US Masters : Business Administration GPA: GPA: 3.75 Business Administration GPA: 3.75 ANTIOCH COLLEGE City , State , USA Bachelor of Arts : Biology/Psychology Biology/Psychology Personal Information Single. One 27 year old daughter. Excellent health. Hobbies include international biking, travel and photography. Skills Academic medical center cultural awareness All aspects of health care construction Business planning and product line development, marketing analysis Budget development, conceptual design, consulting management, contract management, contracts development, database design and development Interior design Real estate acquisition and leasing. Hospital acquisition due diligence Additional Information Chair, International Board of Amigos de las Americas, Houston, TX. Member of Executive Committee, Strategic Planning Committee and Finance Committee of the International Board. $4.5 million budget Founder, local board member, and Past President, Wisconsin Chapter of Amigos de las Americas, a not for profit organization that sponsors young adult volunteer service work in Latin America. International Board Member Board member Working Capital for Community Needs, Madison WI a micro-finance bank like not for profit with a$13 million portfolio in Latin America Vice President Aloha Days, Incorporated a non-profit organization dedicated to promoting volleyball and volleyball facilities in the Madison area. Professional Affiliations Past President of the Greater Madison Area Health Management System Society. Member, American Society of Health Care Executives ","
    DIRECTOR FACILITIES PLANNING, DESIGN AND CONSTRUCTION
    Executive Profile

    A leader working in a large integrated academic medical center (www.uwhealth.org) focused on integrated business planning and facility design and development driven by operational improvement and teamwork. Experienced in all aspects of facility support and construction.

    Skill Highlights
    • Health care business planning
    • Experience in all aspects of health care support services
    • Team leader in process improvement combined with facility design
    • Full design, construction and implementation planning for new hospital development
    • Management of integrated staff of design and construction professionals
    • Boundary spanning professional
    • Management of large capital budgets
    • Contract development and negotiation for multiple project delivery methods
    • Hospital acquisition due diligence
    • Integrated facility planning across multiple organizations
    Core Accomplishments
    • UW Health at the American Center - Fifty bed orthopedic hospital with integrated clinics, and health and wellness center. 500,000 square feet, August 2015 opening
    • American Family Children's Hospital - Eighty bed full service pediatric hospital with NICU, PICU and Pediatric Oncology. Full complement of outpatient services including imaging center, 280,000 square feet, 2007 opening with an additional vertical expansion of 54,000 square feet (www.uwhealthkids.org)
    • UW Health Rehab Hospital - Fifty beds to support the orthopedic hospital, September 2015 opening
    • Integrated design and construction management departments to increase economies of scale and increase customer responsiveness professionalism
    • Managed over $1 billion in construction projects
    Professional Experience
    June 2012
    to
    Current
    Company Name City , State Director Facilities Planning, Design and Construction
    • Directed complete Facility Master plan including system wide, cross entity planning for all existing facilities and green field site analysis
    • Directed the planning, systems improvement teams, design and construction acquisition process, for a new orthopedic hospital and associated rehab hospital
    • Led the integration of construction, interiors, art, drafting, planning and design teams
    • Initiated the development of a cross entity business planning assessment process for capital projects
    July 1996
    to
    May 2012
    Company Name City , State Director Facilities Planning
    • Managed $800+ million in capital projects with some annual budgets exceeding $100 million including co-leading the construction of a 80 bed pediatric hospital.
    • Incorporated Lean process improvement methods in design of the facilities projects.
    • Developed and implemented a five - year facility master plan. Assisted in hospital wide strategic planning initiatives with respect to facility demand.
    • Implemented capital project budget development, budget tracking, project management and accounting system, Strata Cap and Strata Track.
    • Implemented multiple project delivery method RFPs and contractual documents including the consolidation of all fiscal year design and engineering work in to one master contract. Negotiated all A/E and construction contracts.
    • Managed all aspects of real estate development including property acquisition, lease negotiations and municipal approval processes
    • Primary liaison with UW Madison School of Medicine, campus planning and construction group and local communities for development issues.
    January 1986
    to
    January 1996
    Company Name City , State Planning Coordinator
    • Coordinated the analysis, development and implementation of clinical programs and capital projects.
    • Coordinated projects with campus and state project managers. Performed “CON” analysis for capital projects.
    • Assisted in the development of a quasi - private “public authority” capital project system to meet State of Wisconsin accountability requirements including the creation of the commercial bond issue to finance projects.
    • Managed capital equipment project budgets in excess of $500,000 annually.
    • Created an institutional wide database for all Hospital space and an MS Access database for all leased space.
    Education
    1994
    UNIVERSITY OF WISCONSIN - Milwaukee City , State , US Masters : Business Administration GPA: GPA: 3.75

    Business Administration GPA: 3.75
    ANTIOCH COLLEGE City , State , USA Bachelor of Arts : Biology/Psychology

    Biology/Psychology
    Personal Information

    Single. One 27 year old daughter. Excellent health. Hobbies include international biking, travel and photography.

    Skills
    • Academic medical center cultural awareness
    • All aspects of health care construction
    • Business planning and product line development, marketing analysis
    • Budget development, conceptual design, consulting management, contract management, contracts development, database design and development
    • Interior design
    • Real estate acquisition and leasing.
    • Hospital acquisition due diligence
    Additional Information
    • Chair, International Board of Amigos de las Americas, Houston, TX. Member of Executive Committee, Strategic Planning Committee and Finance Committee of the International Board. $4.5 million budget
    • Founder, local board member, and Past President, Wisconsin Chapter of Amigos de las Americas, a not for profit organization that sponsors young adult volunteer service work in Latin America. International Board Member
    • Board member Working Capital for Community Needs, Madison WI a micro-finance bank like not for profit with a$13 million portfolio in Latin America
    • Vice President Aloha Days, Incorporated a non-profit organization dedicated to promoting volleyball and volleyball facilities in the Madison area.
    Professional Affiliations
    • Past President of the Greater Madison Area Health Management System Society.
    • Member, American Society of Health Care Executives
    ",CONSTRUCTION +78538268," COMMUNITY RELATIONS ADVOCATE SUPERVISOR Summary To be afforded the opportunity to apply my advanced administrative, problem solving, organizational and sales abilities towards achieving continuous, improved business performance for a growing/stable organization. Professional Accomplishments/ Skills & Attributes: Developed and implemented the St. Philips' College Truck Driving Program. Successfully implemented introductory class for prospective adoptive parents, which increased applicants by 80%. Balanced Dave Thomas Foundation/UJIMA budget and adhered to reporting criteria; increasing options for future grant applications. Lead fundraising for local schools, churches and other local non-profit organizations. Possess strong interpersonal relations, written and verbal communication skills. Interacts easily with people of diverse backgrounds, cultures, and socio-economic backgrounds. Exceptional organizational and time management skills. Ability to work well within a team, manages multiple tasks, identify and resolve issues. Proficient Microsoft Office (Word, Excel, PowerPoint, Outlook) and the Internet. Experience 10/2012 - Current Company Name － City , State Community Relations Advocate Supervisor Cultivated relationships with community contacts, location sponsors, property managers, property owners and non-profit organizations Initiated beneficial partnerships with local municipalities and non-profit organization to support company growth organizations (City of Houston, Solid Waste Management Department and City of Santa Fe) Coordinated with marketing team for various events in researching and generating referrals 08/2000 - 10/2012 Company Name － City , State Program Director Implementation of marketing plans, including product positioning, campaign strategies, and market strategy insights. Utilized strong communication and public relations skills for existing and potential clients Organized and executed the recruitment of prospective students for various training programs Managed all aspects of the enrollment process including interviewing, advising, tours, orientation, and processing paperwork Counseled enrolled students on career options and job opportunities Cultivated relationships with community contacts, location sponsors, property managers, property owners and non-profit organizations Administered department operations; duties including training, database maintenance and customer service Generated accurate weekly reports or client status and followed up in a timely manner. Acknowledged for consistently meeting trial date deadlines. Supervised a team of 20-30 team members Adhere to Privacy Act and Health Insurance Portability & Accountability Act (HIPAA) requirements as it relates to confidentiality of information released. Created and executed recruiting campaigns for prospective adoptive parents Developed partnerships to support organizational growth for board of directors, prospective adoptive parents, government local and state agencies, business owners, churches and non-profit organizations Determined eligibility, oversaw and tracked application process; responded to various inquires and acted as an advocate for prospective adoptive parents who encountered difficulty 06/2000 - 09/2002 Company Name － City , State Case Manager Served as liaison for sponsoring school, St Philips College and International Truck Driving Program Implemented program procedures, interviewing process and organized operations Spearheaded recruitment of prospective students and potential employers Identified contacts and resources for student supportive services (tuition assistance, job placement, etc.) 03/1996 - 06/2000 Company Name － City , State Recruiter and Case Manager Responsible for recruiting, interviewing, and determining eligibility for economically disadvantaged youth for summer work programs Partnered with local nonprofit organizations, county, city and state agencies for youth to market employment opportunities Documented case management services in accordance to JTPA requirements Education University of Houston Clear Lake － City , State , US Bachelor : Interdisciplinary Bachelor of Interdisciplinary Studies EC-6 Generalist w EC-12 Special Education, University of Houston Clear Lake, Houston, TX. (In progress, Anticipated completion Spring 2016) Activities/Community Involvement: Volunteer at local food distribution bank Volunteer for the Greater Arc of Houston Assistant Coordinator for San Antonio annual Juneteenth Celebration Dinner Member of Council for Exceptional Children Certifications HIPAA Professional Affiliations Balanced Dave Thomas Foundation/UJIMA budget and adhered to reporting criteria; increasing options for future grant applications Skills Marketing, Clients, Product Positioning, Public Relations, Interviewing, Recruiting, Community Relations, Operations, Case Management, Recruiter, Recruitment, Training, Solid Waste, Solid Waste Management, Waste Management, Liaison, Customer Service, Database, Hipaa, Maintenance, Receptionist, Retail Sales, Training Programs, Budget, Truck Driving, Food Distribution, Progress, San, Storage Area Network ","
    COMMUNITY RELATIONS ADVOCATE SUPERVISOR
    Summary
    To be afforded the opportunity to apply my advanced administrative, problem solving, organizational and sales abilities towards achieving continuous, improved business performance for a growing/stable organization. Professional Accomplishments/ Skills & Attributes: Developed and implemented the St. Philips' College Truck Driving Program. Successfully implemented introductory class for prospective adoptive parents, which increased applicants by 80%. Balanced Dave Thomas Foundation/UJIMA budget and adhered to reporting criteria; increasing options for future grant applications. Lead fundraising for local schools, churches and other local non-profit organizations. Possess strong interpersonal relations, written and verbal communication skills. Interacts easily with people of diverse backgrounds, cultures, and socio-economic backgrounds. Exceptional organizational and time management skills. Ability to work well within a team, manages multiple tasks, identify and resolve issues. Proficient Microsoft Office (Word, Excel, PowerPoint, Outlook) and the Internet.
    Experience
    10/2012 - Current
    Company Name － City , State Community Relations Advocate Supervisor
    • Cultivated relationships with community contacts, location sponsors, property managers, property owners and non-profit organizations
    • Initiated beneficial partnerships with local municipalities and non-profit organization to support company growth organizations (City of Houston, Solid Waste Management Department and City of Santa Fe)
    • Coordinated with marketing team for various events in researching and generating referrals
    08/2000 - 10/2012
    Company Name － City , State Program Director
    • Implementation of marketing plans, including product positioning, campaign strategies, and market strategy insights.
    • Utilized strong communication and public relations skills for existing and potential clients
    • Organized and executed the recruitment of prospective students for various training programs
    • Managed all aspects of the enrollment process including interviewing, advising, tours, orientation, and processing paperwork
    • Counseled enrolled students on career options and job opportunities Cultivated relationships with community contacts, location sponsors, property managers, property owners and non-profit organizations
    • Administered department operations; duties including training, database maintenance and customer service
    • Generated accurate weekly reports or client status and followed up in a timely manner.
    • Acknowledged for consistently meeting trial date deadlines.
    • Supervised a team of 20-30 team members
    • Adhere to Privacy Act and Health Insurance Portability & Accountability Act (HIPAA) requirements as it relates to confidentiality of information released.
    • Created and executed recruiting campaigns for prospective adoptive parents
    • Developed partnerships to support organizational growth for board of directors, prospective adoptive parents, government local and state agencies, business owners, churches and non-profit organizations
    • Determined eligibility, oversaw and tracked application process; responded to various inquires and acted as an advocate for prospective adoptive parents who encountered difficulty
    06/2000 - 09/2002
    Company Name － City , State Case Manager
    • Served as liaison for sponsoring school, St Philips College and International Truck Driving Program
    • Implemented program procedures, interviewing process and organized operations
    • Spearheaded recruitment of prospective students and potential employers
    • Identified contacts and resources for student supportive services (tuition assistance, job placement, etc.)
    03/1996 - 06/2000
    Company Name － City , State Recruiter and Case Manager
    • Responsible for recruiting, interviewing, and determining eligibility for economically disadvantaged youth for summer work programs
    • Partnered with local nonprofit organizations, county, city and state agencies for youth to market employment opportunities
    • Documented case management services in accordance to JTPA requirements
    Education
    University of Houston Clear Lake － City , State , US Bachelor : Interdisciplinary Bachelor of Interdisciplinary Studies EC-6 Generalist w EC-12 Special Education, University of Houston Clear Lake, Houston, TX. (In progress, Anticipated completion Spring 2016) Activities/Community Involvement: Volunteer at local food distribution bank Volunteer for the Greater Arc of Houston Assistant Coordinator for San Antonio annual Juneteenth Celebration Dinner Member of Council for Exceptional Children
    Certifications
    HIPAA
    Professional Affiliations
    Balanced Dave Thomas Foundation/UJIMA budget and adhered to reporting criteria; increasing options for future grant applications
    Skills
    Marketing, Clients, Product Positioning, Public Relations, Interviewing, Recruiting, Community Relations, Operations, Case Management, Recruiter, Recruitment, Training, Solid Waste, Solid Waste Management, Waste Management, Liaison, Customer Service, Database, Hipaa, Maintenance, Receptionist, Retail Sales, Training Programs, Budget, Truck Driving, Food Distribution, Progress, San, Storage Area Network
    ",ADVOCATE +22093368," PROGRAM MANAGER/BUSINESS ANALYST Summary Highly enthusiastic, self-motivated Program Manager/Business Analyst with experience in military and corporate working environments, dedicated to maximizing assets through process improvement methods and constant innovation. Core Qualifications Former member of the United States Air Force, served 8 years Excellent time management Teaching, inspiring and counseling Experience working special military computer programs Reliable and dependable Very personable and team player Outstanding Motivator Achievements Material Development Created continuity system for new program managers to create an continuous uninterrupted work environment Process Improvement Developed flawless deployment system that resulted in personnel and equipment deployment with zero discrepancies over a 5 yr period. Research:   Performed research and analysis for Air Force level Project Manager Training: Delivered training and implemented new system in tracking completion . Completed training on-time and under-budget. Professional Experience Program Manager/Business Analyst May 2010 to October 2014 Company Name - City , State Served as Program Manager/Program Analyst for all deployment related activities for an operation of over 300 employees. Responsible for managing the alignment of personnel to specific Unit Type Codes (UTC) and associated Air Expeditionary Force (AEF) rotations. Adviser for significant problem areas and provided guidance to resolve personnel, equipment and training problems. Compiled and extracted data from reports for inclusion in the monthly status report briefings. Assured a high level of expertise and standardization in the evaluation and qualification process of deployment systems through diligent training of deploying military and civilian members. Provided accurate information and reports to accomplish the administrative and analytical work in the maintenance of the automated official property book record and backup files. Project lead for employer on all Air Force level deployment inspections to execute assigned missions, exercises, contingencies and operations. Evaluated information from multiple agencies to develop an understanding of the business requests and needs and translated them into application and operational requirements. Researched, evaluated and prepared long-range and short-range business plans through collaboration multiple agencies to ensure personnel and equipment constant movement. Worked with personnel to obtain requirements through interviews, document analysis, business process descriptions, workflow analysis and use. Fitness Center Director November 2009 to May 2010 Company Name - City , State Managed multi-million dollar fitness facility, coordinated monthly fitness activities base populace of 45K. Supervised fitness employees, wrote appraisals and maintained training records for employees. As top supervisor was selected served as Project Lead for U.S. Armed Services Team during the Military International Olympics Served as a Contract Officer Representative (COR) for agency contracts and provided the necessary equipment, materials, furniture and services. Contract Officer Representative for equipment needs for six fitness centers; to include family fitness rooms, youth training programs and specialty fitness classes. Established fitness plans for all training, fitness classes, incentive programs, and special events. Assisted in oversight for all fitness contracts and ensured payments were made in accordance with the contract and Air Force guidance. Knowledgeable in exercise science including kinesiology, functional anatomy, exercise physiology, nutrition, program administration, and injury prevention. Training Manager, Staff Sergeant October 2004 to September 2008 Company Name - City , State Reviewed training circulars, master training schedules, inspections and test results to determine necessary unit and individual training. Assisted in designing, developing, evaluating, revising, and selecting training programs, training material (written training guides or pamphlets, graphic visual aids, training films, video cassettes, sound recordings, multi-media video training tapes, or curriculum materials, etc.), training methods (classroom lecture, hands on, e-learning, computer based, etc.), and training aids for the professional development and delivery of training in support. Used advanced technology programs to create, develop, and facilitate training functions (i.e., automated tracking system, tracking of student certification/re-certification status, maintaining information, and researching outside sources for training support material, etc.) and developed and implemented testing procedures for required certifications. Provided instructional support for the education and training programs, with emphasis on the development and implementation of the educational component of the Prevention and Management of failures. Planned, promoted, and developed educational programs and designs the program by analyzing the need for personnel, facilities, supplies, and materials. Developed new or revised training or materials for formal/informal courses. Evaluated and analyzed the effectiveness of all training programs. Education and Training Bachelor of Science : Management , Dec 2015 Park University - City , State BS in Management (Dec 2015), Secret security clearance, Customer Service Training Instructor, Deployment Manager Training, Defense Readiness Response System training course, Training manager course Supervisor safety training , Leadership school, Accountant/Resource Adviser training, Agile/Scrum Training and Computer Base Training, CPR certified Skills Administrative, Leadership, Analytical, S upervisory, Excellent Written and Verbal, Customer service, Excellent Computer Skills (Microsoft Word, Office, Power Point, Excel). ","
    PROGRAM MANAGER/BUSINESS ANALYST
    Summary

    Highly enthusiastic, self-motivated Program Manager/Business Analyst with experience in military and corporate working environments, dedicated to maximizing assets through process improvement methods and constant innovation.

    Core Qualifications
    • Former member of the United States Air Force, served 8 years
    • Excellent time management
    • Teaching, inspiring and counseling
    • Experience working special military computer programs
    • Reliable and dependable
    • Very personable and team player
    • Outstanding Motivator
    Achievements

    Material Development

    • Created continuity system for new program managers to create an continuous uninterrupted work environment

    Process Improvement

    • Developed flawless deployment system that resulted in personnel and equipment deployment with zero discrepancies over a 5 yr period.

    Research:  

    • Performed research and analysis for Air Force level Project Manager

    Training:

    • Delivered training and implemented new system in tracking completion .
    • Completed training on-time and under-budget.

    Professional Experience
    Program Manager/Business Analyst
    May 2010 to October 2014     Company Name - City , State

    • Served as Program Manager/Program Analyst for all deployment related activities for an operation of over 300 employees.
    • Responsible for managing the alignment of personnel to specific Unit Type Codes (UTC) and associated Air Expeditionary Force (AEF) rotations.
    • Adviser for significant problem areas and provided guidance to resolve personnel, equipment and training problems.
    • Compiled and extracted data from reports for inclusion in the monthly status report briefings.
    • Assured a high level of expertise and standardization in the evaluation and qualification process of deployment systems through diligent training of deploying military and civilian members.
    • Provided accurate information and reports to accomplish the administrative and analytical work in the maintenance of the automated official property book record and backup files.
    • Project lead for employer on all Air Force level deployment inspections to execute assigned missions, exercises, contingencies and operations.
    • Evaluated information from multiple agencies to develop an understanding of the business requests and needs and translated them into application and operational requirements.
    • Researched, evaluated and prepared long-range and short-range business plans through collaboration multiple agencies to ensure personnel and equipment constant movement.
    • Worked with personnel to obtain requirements through interviews, document analysis, business process descriptions, workflow analysis and use.
    Fitness Center Director
    November 2009 to May 2010     Company Name - City , State
    • Managed multi-million dollar fitness facility, coordinated monthly fitness activities base populace of 45K.
    • Supervised fitness employees, wrote appraisals and maintained training records for employees.
    • As top supervisor was selected served as Project Lead for U.S. Armed Services Team during the Military International Olympics
    • Served as a Contract Officer Representative (COR) for agency contracts and provided the necessary equipment, materials, furniture and services.
    • Contract Officer Representative for equipment needs for six fitness centers; to include family fitness rooms, youth training programs and specialty fitness classes.
    • Established fitness plans for all training, fitness classes, incentive programs, and special events.
    • Assisted in oversight for all fitness contracts and ensured payments were made in accordance with the contract and Air Force guidance.
    • Knowledgeable in exercise science including kinesiology, functional anatomy, exercise physiology, nutrition, program administration, and injury prevention.
    Training Manager, Staff Sergeant
    October 2004 to September 2008     Company Name - City , State

    • Reviewed training circulars, master training schedules, inspections and test results to determine necessary unit and individual training.
    • Assisted in designing, developing, evaluating, revising, and selecting training programs, training material (written training guides or pamphlets, graphic visual aids, training films, video cassettes, sound recordings, multi-media video training tapes, or curriculum materials, etc.), training methods (classroom lecture, hands on, e-learning, computer based, etc.), and training aids for the professional development and delivery of training in support.
    • Used advanced technology programs to create, develop, and facilitate training functions (i.e., automated tracking system, tracking of student certification/re-certification status, maintaining information, and researching outside sources for training support material, etc.) and developed and implemented testing procedures for required certifications.
    • Provided instructional support for the education and training programs, with emphasis on the development and implementation of the educational component of the Prevention and Management of failures.
    • Planned, promoted, and developed educational programs and designs the program by analyzing the need for personnel, facilities, supplies, and materials.
    • Developed new or revised training or materials for formal/informal courses.
    • Evaluated and analyzed the effectiveness of all training programs.
    Education and Training
    Bachelor of Science : Management , Dec 2015 Park University - City , State

    BS in Management (Dec 2015), Secret security clearance, Customer Service Training Instructor, Deployment Manager Training, Defense Readiness Response System training course, Training manager course

    Supervisor safety training , Leadership school, Accountant/Resource Adviser training, Agile/Scrum Training and Computer Base Training, CPR certified

    Skills

    Administrative, Leadership, Analytical, S upervisory, Excellent Written and Verbal, Customer service, Excellent Computer Skills (Microsoft Word, Office, Power Point, Excel).

    ",FITNESS +18525641," DIRECTOR, MEDIA STRATEGY Summary Seasoned media and marketing professional with 9 years of experience working on a blue chip client (MillerCoors) in an extremely competitive category. Possessing a strong bias for action and thriving as part of a team atmosphere I have developed a reputation for being results oriented and excellent execution. I am a collaborative leader that has managed and influenced cross-functional partners and advertising agencies while becoming an expert in the multicultural millennial target. I've developed integrated media strategies through paid, owned and earned media including digital, TV, print, outdoor, radio and other unique channels. It is my goal to continue growth and expertise in media by leading teams/brands to measurable success.  Core Strengths Integrated media planning and strategy  Team leadership and development Total video strategy  Digital strategy  Multi-platform content solutions Competitive research and analysis Client leadership Cross-agency collaboration Media stewardship Project execution Consumer insights and research Media mix development and ROI analysis Experience Director, Media Strategy 10/2015 to Current Company Name City , State - Oversaw development and execution of media plans rooted in strategic consumer insights, media fundamentals and modeling analytics designed to drive business growth for Miller Lite & Miller High Life - Continued progression of leadership skills beyond the MillerCoors team to across the entire agency sharing strategy best practices, award winning work and contributing on mutiple new business pitches - Developed in-depth analysis exploring optimal audience reach & frequency benchmarks leading purchase occasion - Revamped social media targeting strategy in an effort to drive better short-term sales and better overall digital ROI - Achieved greater understanding of the programmatic digital landscape and how best to approach for the MillerCoors portfolio Associate Director, Media Strategy 02/2013 to 09/2015 Company Name City , State - Led cross-platform media strategy and execution for the re-launch of Miller Lite's re-branding in 2014, highlighted by the Original Lite Can, resulting in 15% increase in units and the first quarter of growth in 7 years - Expanded marketing knowledge across consumer touch-points by serving on cross-agency leadership team for the largest brand launch in MillerCoors history, Miller Fortune - Strategic media lead behind Miller Lite's impactful cross-platform summer media plan which contributed to Miller Lite being the most socially talked about beer brand during the key selling season - Was nominated and voted by agency colleagues and MillerCoors client as finalist for the Leadership award as part of the 2014 Media Agency Recognition Program - 1 of 3 agency finalists - Continued professional development in completing key training courses: Advanced Presentation Skills , Managing Millennials & Essentials of Digital Marketing  (on-going weekly education series) Supervisor, Media Strategy 06/2012 to 01/2013 Company Name City , State - Improved management and delegation skills while overseeing growth of multiple junior level employees - Elevated presentation and client communication skills serving as the single point lead for the Premium Light brands during a time of transition to a new agency for MillerCoors - Completed strategic business focused media POVs to drive sales including a local radio ""piggyback"" execution targeting on-premise under performance as well as a NFL ""always on"" strategy Media Supervisor 09/2011 to 05/2012 Company Name City , State - Took a larger role in cross platform planning contributing to digital media recommendation and completed agency digital media training program  - Led training of planners and associates across key planning tools and processes to generate efficiency as well as team growth Field Media Planner 01/2011 to 08/2011 Company Name City , State - Broadened media professional skill set serving as the planning and execution lead for all local media (TV, radio, OOH, digital & print) for all MillerCoors brands across 40+ markets inthe Southeast region   - Leveraged strong interpersonal skills and conducted all day to day communication across 6 field marketing manager clients - Led development of 2012 media trends presentation which was subsequently presented to 20+ clients Media Planner 12/2008 to 12/2010 Company Name City , State - Led intricate portfolio management and allocation strategy of MillerCoors $80MM NFL TV budget as well as in depth competitive tracking - Influential member of Emerging Media Team which provided turn-key and customized media solutions to MillerCoors in the growing digital space Assistant Media Planner 06/2007 to 11/2008 Company Name City , State - Served as core support staff that helped to expand DFCB media business to acquire Coors local planning followed by MillerCoors business - Developed econometric modeling strategy to inform dollar and TRP allocation versus the competition   - Mastered planning, research and budget tracking tools Education Bachelor of Arts : Journalism - Strategic Communications Marketing May 2007 University of Missouri City , State , United States Business Minor - emphasis in Marketing Media Toolbox Nielsen Clear Decisions (MRI & Scarborough) Competitive Spending Tools - Ad*Views, Kantar, Comscore Media reach & frequency tools - proprietary & Comscore Proprietary audience measurement platform Media Tools planning software Econometric Modeling Analysis ? ","
    DIRECTOR, MEDIA STRATEGY
    Summary
    Seasoned media and marketing professional with 9 years of experience working on a blue chip client (MillerCoors) in an extremely competitive category. Possessing a strong bias for action and thriving as part of a team atmosphere I have developed a reputation for being results oriented and excellent execution. I am a collaborative leader that has managed and influenced cross-functional partners and advertising agencies while becoming an expert in the multicultural millennial target. I've developed integrated media strategies through paid, owned and earned media including digital, TV, print, outdoor, radio and other unique channels. It is my goal to continue growth and expertise in media by leading teams/brands to measurable success. 
    Core Strengths
    • Integrated media planning and strategy 
    • Team leadership and development
    • Total video strategy 
    • Digital strategy 
    • Multi-platform content solutions
    • Competitive research and analysis
    • Client leadership
    • Cross-agency collaboration
    • Media stewardship
    • Project execution
    • Consumer insights and research
    • Media mix development and ROI analysis
    Experience
    Director, Media Strategy 10/2015 to Current Company Name City , State
    - Oversaw development and execution of media plans rooted in strategic consumer insights, media fundamentals and modeling analytics designed to drive business growth for Miller Lite & Miller High Life
    - Continued progression of leadership skills beyond the MillerCoors team to across the entire agency sharing strategy best practices, award winning work and contributing on mutiple new business pitches
    - Developed in-depth analysis exploring optimal audience reach & frequency benchmarks leading purchase occasion
    - Revamped social media targeting strategy in an effort to drive better short-term sales and better overall digital ROI
    - Achieved greater understanding of the programmatic digital landscape and how best to approach for the MillerCoors portfolio
    Associate Director, Media Strategy 02/2013 to 09/2015 Company Name City , State
    - Led cross-platform media strategy and execution for the re-launch of Miller Lite's re-branding in 2014, highlighted by the Original Lite Can, resulting in 15% increase in units and the first quarter of growth in 7 years
    - Expanded marketing knowledge across consumer touch-points by serving on cross-agency leadership team for the largest brand launch in MillerCoors history, Miller Fortune
    - Strategic media lead behind Miller Lite's impactful cross-platform summer media plan which contributed to Miller Lite being the most socially talked about beer brand during the key selling season
    - Was nominated and voted by agency colleagues and MillerCoors client as finalist for the Leadership award as part of the 2014 Media Agency Recognition Program - 1 of 3 agency finalists
    - Continued professional development in completing key training courses: Advanced Presentation Skills , Managing Millennials & Essentials of Digital Marketing  (on-going weekly education series)
    Supervisor, Media Strategy 06/2012 to 01/2013 Company Name City , State
    - Improved management and delegation skills while overseeing growth of multiple junior level employees
    - Elevated presentation and client communication skills serving as the single point lead for the Premium Light brands during a time of transition to a new agency for MillerCoors
    - Completed strategic business focused media POVs to drive sales including a local radio ""piggyback"" execution targeting on-premise under performance as well as a NFL ""always on"" strategy
    Media Supervisor 09/2011 to 05/2012 Company Name City , State
    - Took a larger role in cross platform planning contributing to digital media recommendation and completed agency digital media training program 
    - Led training of planners and associates across key planning tools and processes to generate efficiency as well as team growth
    Field Media Planner 01/2011 to 08/2011 Company Name City , State
    - Broadened media professional skill set serving as the planning and execution lead for all local media (TV, radio, OOH, digital & print) for all MillerCoors brands across 40+ markets inthe Southeast region  
    - Leveraged strong interpersonal skills and conducted all day to day communication across 6 field marketing manager clients
    - Led development of 2012 media trends presentation which was subsequently presented to 20+ clients
    Media Planner 12/2008 to 12/2010 Company Name City , State
    - Led intricate portfolio management and allocation strategy of MillerCoors $80MM NFL TV budget as well as in depth competitive tracking
    - Influential member of Emerging Media Team which provided turn-key and customized media solutions to MillerCoors in the growing digital space
    Assistant Media Planner 06/2007 to 11/2008 Company Name City , State
    - Served as core support staff that helped to expand DFCB media business to acquire Coors local planning followed by MillerCoors business
    - Developed econometric modeling strategy to inform dollar and TRP allocation versus the competition  
    - Mastered planning, research and budget tracking tools
    Education
    Bachelor of Arts : Journalism - Strategic Communications Marketing May 2007 University of Missouri City , State , United States Business Minor - emphasis in Marketing
    Media Toolbox
    Nielsen Clear Decisions (MRI & Scarborough)
    Competitive Spending Tools - Ad*Views, Kantar, Comscore
    Media reach & frequency tools - proprietary & Comscore
    Proprietary audience measurement platform
    Media Tools planning software
    Econometric Modeling Analysis
    ?
    ",DIGITAL-MEDIA +30127072," RELATIONSHIP SUPPORT OFFICER Experience 01/1997 to 01/2002 Relationship Support Officer Company Name Delivered administrative and operations support to Corporate Institutional Bank Insurance team, including 10+ senior relationship managers and 5 credit analysts while managing day-to-day reception activities such as greeting visitors and vendors, and responding to requests for information. Coordinated executive and senior management's schedules, calendars, and agendas, and drafted meeting agendas and followed up on meetings and team conferences. Worked with administrative team members and human resources staff during new employee hiring and special events. Produced reports and correspondence, administered up-to-date organizational chart, maintained office activity logs and spreadsheets, and distributed incoming mail throughout office. Past experience includes Administrative Word Processing Specialist in Trust and Investment Services. 01/1991 to 01/1997 01/1988 to 01/2016 Commercial Relationship Support Manager Company Name － City , State Commercial Banking Small Business (2002 ­ 2016) Provided comprehensive administrative and operational support to five-person team comprised of commercial lending officers, relationship management team, and loan operations team, ensuring delivery of best-in-class customer service. Enforced compliance with lending requirements relating to origination, processing, closing, and funding commercial loans, ensured adherence to federal and state regulatory guidelines, upheld bank policies, procedures, and standards; maintained knowledge of Patriot Act (CIP), Bank Secrecy Act, and Community Reinvestment Act. Ensured transactions and credit risk functions conformed with bank regulations and credit policies. Released notes and security interests on paid off loans, processed commercial loan payments and advances on lines of credit, prepared UCC-1 filings and releases, and ordered, reviewed, and approved loan documents and requisite reports for new loans, extensions, renewals, and modifications; documented commercial loan packages and files using Provenir and Credit Workflow. Communicated status of loan portfolio, including level of exception reporting, past due collections, and loan maturity management. Managed exception tracking, identification, curing, and evidencing with proper file documentation. Compiled reports, prepared customer letters, and followed up on annual financial reporting for customers and security interest documents. Requested spreading and analysis of financial statements for assigned sectors, key business risk analysis, industry and sector analysis, and related economic data. Ordered and reviewed Certificates of Good Standing, verified flood zone certifications during loan origination and renewals, and assisted with periodic covenant checks and credit reviews. Participated in external client meetings in conjunction with relationship manager and internal business meetings. 01/1988 to 01/1991 Regional Support Assistant Company Name Education 2004 Master of Science : Public Administration Metropolitian College of New York － City , State Public Administration 2004 Bachelor of Science : Business and Church Management Nyack College － City , State Business and Church Management 1999 Associate of Applied Science : Accounting Borough of Manhattan Community College － City , State Accounting Professional Affiliations Commercial Banking Support Relationship Manager with over 25 years' experience working in banking and financial services industry. In depth knowledge of commercial lending and financial products with success in working in bank teams to deliver world-class service while maintaining compliance with federal, state, and bank regulations. Skilled in streamlining and maintaining day-to-day workflows and planning, organizing, and prioritizing special projects. Seeking to apply expertise to take next career step with a respected banking institution that rewards hard work, talent, and results. +Qualifications Commercial Lending Regulatory Compliance Portfolio Management Records Management Relationship Management Team Leadership +Accomplishments Developed more efficient filing system and customer database protocols, resulting in increased office organization. Worked with Regional Support Manager to develop and implement inaugural step-by-step employee manual, outlining proper business procedures and helping employees understand office practices and legal processes. Skills Administrative, Banking, closing, commercial loans, commercial lending, conferences, Credit, credit risk, client, customer service, delivery, documentation, special events, senior management, financial reporting, analysis of financial statements, hiring, human resources, Insurance, letters, loan origination, notes, managing, meetings, mail, office, organizational, policies, reception, relationship management, reporting, risk analysis, spreadsheets, UCC, Word Processing, Workflow ","
    RELATIONSHIP SUPPORT OFFICER
    Experience
    01/1997 to 01/2002
    Relationship Support Officer Company Name
    • Delivered administrative and operations support to Corporate Institutional Bank Insurance team, including 10+ senior relationship managers and 5 credit analysts while managing day-to-day reception activities such as greeting visitors and vendors, and responding to requests for information.
    • Coordinated executive and senior management's schedules, calendars, and agendas, and drafted meeting agendas and followed up on meetings and team conferences.
    • Worked with administrative team members and human resources staff during new employee hiring and special events.
    • Produced reports and correspondence, administered up-to-date organizational chart, maintained office activity logs and spreadsheets, and distributed incoming mail throughout office.
    • Past experience includes Administrative Word Processing Specialist in Trust and Investment Services.
    01/1991 to 01/1997
    01/1988 to 01/2016
    Commercial Relationship Support Manager Company Name － City , State
    • Commercial Banking Small Business (2002 ­ 2016) Provided comprehensive administrative and operational support to five-person team comprised of commercial lending officers, relationship management team, and loan operations team, ensuring delivery of best-in-class customer service.
    • Enforced compliance with lending requirements relating to origination, processing, closing, and funding commercial loans, ensured adherence to federal and state regulatory guidelines, upheld bank policies, procedures, and standards; maintained knowledge of Patriot Act (CIP), Bank Secrecy Act, and Community Reinvestment Act.
    • Ensured transactions and credit risk functions conformed with bank regulations and credit policies.
    • Released notes and security interests on paid off loans, processed commercial loan payments and advances on lines of credit, prepared UCC-1 filings and releases, and ordered, reviewed, and approved loan documents and requisite reports for new loans, extensions, renewals, and modifications; documented commercial loan packages and files using Provenir and Credit Workflow.
    • Communicated status of loan portfolio, including level of exception reporting, past due collections, and loan maturity management.
    • Managed exception tracking, identification, curing, and evidencing with proper file documentation.
    • Compiled reports, prepared customer letters, and followed up on annual financial reporting for customers and security interest documents.
    • Requested spreading and analysis of financial statements for assigned sectors, key business risk analysis, industry and sector analysis, and related economic data.
    • Ordered and reviewed Certificates of Good Standing, verified flood zone certifications during loan origination and renewals, and assisted with periodic covenant checks and credit reviews.
    • Participated in external client meetings in conjunction with relationship manager and internal business meetings.
    01/1988 to 01/1991
    Regional Support Assistant Company Name
    Education
    2004
    Master of Science : Public Administration Metropolitian College of New York － City , State Public Administration
    2004
    Bachelor of Science : Business and Church Management Nyack College － City , State Business and Church Management
    1999
    Associate of Applied Science : Accounting Borough of Manhattan Community College － City , State Accounting
    Professional Affiliations
    Commercial Banking Support Relationship Manager with over 25 years' experience working in banking and financial services industry. In depth knowledge of commercial lending and financial products with success in working in bank teams to deliver world-class service while maintaining compliance with federal, state, and bank regulations. Skilled in streamlining and maintaining day-to-day workflows and planning, organizing, and prioritizing special projects. Seeking to apply expertise to take next career step with a respected banking institution that rewards hard work, talent, and results. +Qualifications Commercial Lending Regulatory Compliance Portfolio Management Records Management Relationship Management Team Leadership +Accomplishments Developed more efficient filing system and customer database protocols, resulting in increased office organization. Worked with Regional Support Manager to develop and implement inaugural step-by-step employee manual, outlining proper business procedures and helping employees understand office practices and legal processes.
    Skills
    Administrative, Banking, closing, commercial loans, commercial lending, conferences, Credit, credit risk, client, customer service, delivery, documentation, special events, senior management, financial reporting, analysis of financial statements, hiring, human resources, Insurance, letters, loan origination, notes, managing, meetings, mail, office, organizational, policies, reception, relationship management, reporting, risk analysis, spreadsheets, UCC, Word Processing, Workflow
    ",BANKING +94492380," DIRECTOR OF SOCIAL MEDIA MARKETING Executive Profile A marketing professional and seasoned leader with over 20 years of entertainment industry experience and passion that includes social media strategy, brand marketing, advertising, and promotions. Professional Experience 10/2011 to Current Director of Social Media Marketing Company Name － City , State Responsible for all social media strategy, budgets, promotion, & execution integration into Brand Marketing 360 plans for all USA Network, the #1 Cable Network for the last 8 years, including Suits, Royal Pains, Graceland, White Collar, Chrisley Knows Best, Covert Affairs, Rush, Satisfaction, Sirens and Modern Family (syndicated). Ideate and generate monetized strategic social media campaigns and on-air branded social integrations for Sales clients such as Lexus, BMW, Fandango, Microsoft, Dunkin' Donuts, Colgate, and Coppertone. Work across internal departments including Development, Press, On-Air, Creative, and Programming as well as show talent, writers and executive producers on creative social activations and live events such as Fan Appreciation Days, TCA, Golden Globes, Emmys and Comic Con. Manage and lead five social agencies of record with oversight on community management, strategic executions, reporting, promotional campaigns and creative micro-content direction. Strengthen strategic direction that has achieved social community growth of 31% year to date achieving over 7.7 billion impressions with over 22.5 million fans across 112 communities on Facebook, Twitter, Youtube, Instagram, Tumblr, Pinterest, Vine, Snapchat and Giphy. Developed the Psych Slumber Party, an all night marathon to promote the return of Season 7, which captured 22 trending topics, and ratings that surpassed the prior four week time period avg by double digits in all demos. Strategic direction leading USA to be one of the most social cable entertainment networks collecting 3.5MM tweets in 2Q14, significantly greater than core competitors TBS (+213%) and FX (+287%). Directed strategic social campaign for Suits, USA's #1 series, turning it into the #1 most social USA Network show with 2.4MM Facebook fans (+46% over the finale of Season 3) and 1.3MM Twitter followers (+52% over the Season 3 finale). 09/2010 to 09/2011 Director of Digital & Interactive Marketing Company Name － City , State Directed the Digital Marketing department of ten employees in all aspects of strategy, planning and execution for History, Lifetime, Warner Brothers and Scott Rudin Productions. Accountable for budget creation, strategic planning proposals and client reports. Spearheaded online and social strategy in addition to creative production of Tony Award campaigns for nominated shows such as The Book of Mormon (Winner of 9 Tony Awards) and Jerusalem (winner of 1 Tony Award). Created fully integrated social media campaigns, live fan events and creative app executions across Facebook, Twitter, and Foursquare, to drive ticket sales for Broadway productions and boost tune-in awareness for History Channel & Lifetime. 04/2004 to 08/2010 Director of Marketing Company Name － City , State Planned, developed and executed comprehensive, strategic, integrated digital marketing campaigns that included social media, promotions, publicity, and content distribution for clients such as USA Network, History Channel, A&E, Warner Brothers Films, Starz, AMC, Netflix, Atari, Nikon, Clorox, and Best Buy. Developed and launched the original social profiles on Facebook, Youtube and Twitter for USA Network, History, and A&E acquiring over 3 million fans in 2 yrs for USA and over 1 million for History and A&E. Expanded History Channel's reach and brand awareness on Foursquare for U.S. and U.K. campaign 'America: The Story of Us', winner of OMMA Award for Best In-App Mobile Marketing & Advertising. Worked in conjunction with USA Publicity on execution of set visits with journalists and influencers in addition to live consumer events such as Comic Con. 01/1999 to 01/2003 Brand Manager Company Name － City , State Developed marketing strategy for theme park attractions and product launches such as Shrek 4D, The Mummy, Hulk, Jurassic Park the Ride, The Cat in the Hat and Halloween Horror Nights. Worked across corporate divisions of Features, TV, Home Video, Music, and Publishing to create and implement cross-promotional marketing opportunities for properties such as 2 Fast 2 Furious, Van Helsing, Jurassic Park, Buffy the Vampire Slayer, Nickelodeon and Animal Planet. Spearheaded the successful launch of marketing campaigns and led cross functional teams on events such as Millennium Dance Party, Halloween Horror Nights, Rock the Universe and Way Cool Winterland, a seasonal event that achieved one of the highest incremental attendances ever of 30%. Managed and oversaw control of all aspects of event planning and media/promotional placement with P&L budgets ranging from $50 thousand up to $3 million. Conceived and launched online promotions, advertising, and guerrilla marketing campaigns for projects such as Gay Days Hollywood, Festival Universal and Ultimate Marvel Mania. Education 2003 Bachelor of Science : Business Management with Marketing Emphasis University of Phoenix 1995 Film & TV Production Columbia College ","
    DIRECTOR OF SOCIAL MEDIA MARKETING
    Executive Profile

    A marketing professional and seasoned leader with over 20 years of entertainment industry experience and passion that includes social media strategy, brand marketing, advertising, and promotions.

    Professional Experience
    10/2011 to Current
    Director of Social Media Marketing Company Name － City , State
    • Responsible for all social media strategy, budgets, promotion, & execution integration into Brand Marketing 360 plans for all USA Network, the #1 Cable Network for the last 8 years, including Suits, Royal Pains, Graceland, White Collar, Chrisley Knows Best, Covert Affairs, Rush, Satisfaction, Sirens and Modern Family (syndicated).
    • Ideate and generate monetized strategic social media campaigns and on-air branded social integrations for Sales clients such as Lexus, BMW, Fandango, Microsoft, Dunkin' Donuts, Colgate, and Coppertone.
    • Work across internal departments including Development, Press, On-Air, Creative, and Programming as well as show talent, writers and executive producers on creative social activations and live events such as Fan Appreciation Days, TCA, Golden Globes, Emmys and Comic Con.
    • Manage and lead five social agencies of record with oversight on community management, strategic executions, reporting, promotional campaigns and creative micro-content direction.
    • Strengthen strategic direction that has achieved social community growth of 31% year to date achieving over 7.7 billion impressions with over 22.5 million fans across 112 communities on Facebook, Twitter, Youtube, Instagram, Tumblr, Pinterest, Vine, Snapchat and Giphy.
    • Developed the Psych Slumber Party, an all night marathon to promote the return of Season 7, which captured 22 trending topics, and ratings that surpassed the prior four week time period avg by double digits in all demos.
    • Strategic direction leading USA to be one of the most social cable entertainment networks collecting 3.5MM tweets in 2Q14, significantly greater than core competitors TBS (+213%) and FX (+287%).
    • Directed strategic social campaign for Suits, USA's #1 series, turning it into the #1 most social USA Network show with 2.4MM Facebook fans (+46% over the finale of Season 3) and 1.3MM Twitter followers (+52% over the Season 3 finale).
    09/2010 to 09/2011
    Director of Digital & Interactive Marketing Company Name － City , State
    • Directed the Digital Marketing department of ten employees in all aspects of strategy, planning and execution for History, Lifetime, Warner Brothers and Scott Rudin Productions.
    • Accountable for budget creation, strategic planning proposals and client reports.
    • Spearheaded online and social strategy in addition to creative production of Tony Award campaigns for nominated shows such as The Book of Mormon (Winner of 9 Tony Awards) and Jerusalem (winner of 1 Tony Award).
    • Created fully integrated social media campaigns, live fan events and creative app executions across Facebook, Twitter, and Foursquare, to drive ticket sales for Broadway productions and boost tune-in awareness for History Channel & Lifetime.
    04/2004 to 08/2010
    Director of Marketing Company Name － City , State
    • Planned, developed and executed comprehensive, strategic, integrated digital marketing campaigns that included social media, promotions, publicity, and content distribution for clients such as USA Network, History Channel, A&E, Warner Brothers Films, Starz, AMC, Netflix, Atari, Nikon, Clorox, and Best Buy.
    • Developed and launched the original social profiles on Facebook, Youtube and Twitter for USA Network, History, and A&E acquiring over 3 million fans in 2 yrs for USA and over 1 million for History and A&E.
    • Expanded History Channel's reach and brand awareness on Foursquare for U.S. and U.K. campaign 'America: The Story of Us', winner of OMMA Award for Best In-App Mobile Marketing & Advertising.
    • Worked in conjunction with USA Publicity on execution of set visits with journalists and influencers in addition to live consumer events such as Comic Con.
    01/1999 to 01/2003
    Brand Manager Company Name － City , State
    • Developed marketing strategy for theme park attractions and product launches such as Shrek 4D, The Mummy, Hulk, Jurassic Park the Ride, The Cat in the Hat and Halloween Horror Nights.
    • Worked across corporate divisions of Features, TV, Home Video, Music, and Publishing to create and implement cross-promotional marketing opportunities for properties such as 2 Fast 2 Furious, Van Helsing, Jurassic Park, Buffy the Vampire Slayer, Nickelodeon and Animal Planet.
    • Spearheaded the successful launch of marketing campaigns and led cross functional teams on events such as Millennium Dance Party, Halloween Horror Nights, Rock the Universe and Way Cool Winterland, a seasonal event that achieved one of the highest incremental attendances ever of 30%.
    • Managed and oversaw control of all aspects of event planning and media/promotional placement with P&L budgets ranging from $50 thousand up to $3 million.
    • Conceived and launched online promotions, advertising, and guerrilla marketing campaigns for projects such as Gay Days Hollywood, Festival Universal and Ultimate Marvel Mania.
    Education
    2003
    Bachelor of Science : Business Management with Marketing Emphasis University of Phoenix
    1995
    Film & TV Production Columbia College
    ",DIGITAL-MEDIA +10041713," SR. ESTIMATOR-BAS CONSTRUCTION SALES Summary 9+ years of professional working experience in energy solution consulting and performance contracting, HVAC estimating & designing in buildings & industrial sector. Experience of 3 years in project development, presenting and managing the implementation of innovative energy business solutions. Working knowledge in designing & preparing energy solutions for large complex projects. Total projects worked for fiscal year 2014 exceeds $30 million. Excellent working relationships within the different business units. Working knowledge of Variable Frequency drives, PLC systems and other automations used in industry. Actively Involved in Networking Chapter in Boston area like National Association of Women In Construction, Mass Building Congress, American Society for Precision Engineering Obtain a challenging position that will allow me to utilize my educational attainment and professional experience in Energy Engineering, Project Engineering, Building Energy Systems, Energy Conservation, Renewable Energy and Energy Management of residential, commercial, healthcare, data center and industrial facilities. Accomplishments Awarded as most interactive person across all business units in India by Schneider Honeywell's BRAVO Award for the successful commissioning of the Alarm Management Suite at IPCL, Baroda or the first time in India Energy Management Professional Certified by Schneider University Framed out the processes and templates for new energy business unit in Schneider India Active Volunteer in CSR activities in Schneider for social cause Initiated selling of the energy conservation solutions to clients showing savings and ROI Individually worked out and framed a clear- cut procedure for Installation & Commissioning of MS SQL based Alarm Management Suite and defined the procedure for healthy communication of Alarm Management Suite with Honeywell Systems & various Third Party DCS / PLC's Experience Sr. Estimator-BAS Construction Sales August 2015 to Current Company Name － City , State - 01810, USA ➢ Key responsible person for designing & estimating of HVAC proposals on Studio 360 related to capital construction and renovation projects ($40M estimation volume YtD) by supporting Sales team and validating the proposals with operations teams ➢ Generate an average of $2M estimate per month for Building-Construction business ➢ Responsible for negotiating with sub-contractors and vendors to ensure accurate scope and cost projections. ➢ Qualify engineering drawings & specifications. ➢ Working with the operations team to validate proposed solutions and to develop Branch Estimate Library on Studio 360 ➢ Produce accurate & through takeoffs, including pricing of work Project Engineer Company Name － City , State 56&57, Hadapsar Industrial Estate, Pune- 411 013, India ➢ Responsible for Project Planning, Collection of User requirements, System Design & Testing, Execution and System Maintenance. ➢ Worked as Project engineering After Marketing Service Group for projects involving Dual redundant and single system of Honeywell's DCS & PLC based control system for various process industries. ➢ Responsible for design, Development and Testing of DCS, PLC, and SCADA programs for the Honeywell Systems. ➢ Responsible for Installation, Configuring and Maintenance of Real time Servers and Networking under Windows. Sales Engineer Company Name , Phase II, Gurgaon -122002, Haryana, India ➢ Worked on energy performance contracts and energy proposals worth more than 40 million dollars for various facilities including hospital, correctional facilities, office buildings, colleges, IT/ITES buildings, commercial buildings, retail sector and industrial facilities. ➢ Prepared energy solutions for more than 50 projects and surveyed almost 40 projects for preliminary & detailed energy assessment for identifying energy conservation measures (ECMS). ➢ Prepared and helped the implementation team in execution of Performance Contracting projects of values almost 5 million dollar. ➢ Key responsible person for identifying, designing & implementation of Energy Conservation Measures across 20 identified Schneider Offices in India. ➢ Supported BD/Sales and energy auditors for solution designing and development of standard energy conservation solutions for building & industrial sector. ➢ Main responsibilities includes identify the energy conservation measures, development of the detailed scope of work for each measures, walkthrough with vendors and subcontractor to price each measures, preparation of the estimated costing and contract documents, preparation of the sequence of operation for the retrofit equipment, review of all the submittals documents, provide technical assistance during the construction phase, commission of the system and measurement and verification of each measures. Siemens Building Technologies Pvt. Ltd., 49, Eldams Road, Teynampet, Chennai- 600 018, India ➢ Worked on designing of systems, preparation of technical bids, quotations, offers of complete systems comprising of Building Management System, Fire Protection and Electronic Security ➢ Pre-sales and front end sales activities including customer relationship building, negotiations. ➢ Grabbed IBMS orders of around $2 million. ➢ Worked extensively on designing of Building Management systems for HVAC for different buildings like hotels, commercial buildings, IT/ITES etc. Assistant Manager-Energy Solutions July 2010 to May 2013 Company Name － City , State Schneider Electric India Pvt. Ltd, 9th Floor, DLF Building No.10, Tower C, Education Bachelor of Instrumentation Engineering : Instrumentation Engineering , 2006-12-31 Maharishi Markendeshwar Engineering College Bachelor of Instrumentation Engineering, -Degree Received: December 31, 2006 Maharishi Markendeshwar Engineering College, Mullana India. May 09,2002-July 21, 2006. Affiliations Actively Involved in Networking Chapter in Boston area like National Association of Women In Construction, Mass Building Congress, American Society for Precision Engineering Certifications Energy Management Professional Certified by Schneider University. Skills Sales, Proposals, Solutions, Commercial Buildings, Million, Sales And, Contracts, Ecms, Energy Conservation, Energy Solutions, Industrial Facilities, Retail, Retail Marketing, Retrofit, Technical Assistance, Instrumentation, Long-term Disability, Ltd, Engineer, Hvac, Collection, Maintenance, Marketing, Networking, Project Engineer, Project Planning, Real Time, Scada, Testing, Estimating, Estimation, Estimator, Operations, Pricing, Sales Team, Takeoffs, Fire Protection, Front End, Quotations, Relationship Building, Sales Activities, Sales Engineer, Security, Siemens, Award, Clients, Csr, Energy Management, Project Development, Roi, Selling Of, Sql ","
    SR. ESTIMATOR-BAS CONSTRUCTION SALES
    Summary
    9+ years of professional working experience in energy solution consulting and performance contracting, HVAC estimating & designing in buildings & industrial sector. Experience of 3 years in project development, presenting and managing the implementation of innovative energy business solutions. Working knowledge in designing & preparing energy solutions for large complex projects. Total projects worked for fiscal year 2014 exceeds $30 million. Excellent working relationships within the different business units. Working knowledge of Variable Frequency drives, PLC systems and other automations used in industry. Actively Involved in Networking Chapter in Boston area like National Association of Women In Construction, Mass Building Congress, American Society for Precision Engineering Obtain a challenging position that will allow me to utilize my educational attainment and professional experience in Energy Engineering, Project Engineering, Building Energy Systems, Energy Conservation, Renewable Energy and Energy Management of residential, commercial, healthcare, data center and industrial facilities.
    Accomplishments
    • Awarded as most interactive person across all business units in India by Schneider
    • Honeywell's BRAVO Award for the successful commissioning of the Alarm Management Suite at IPCL, Baroda or the first time in India
    • Energy Management Professional Certified by Schneider University
    • Framed out the processes and templates for new energy business unit in Schneider India
    • Active Volunteer in CSR activities in Schneider for social cause
    • Initiated selling of the energy conservation solutions to clients showing savings and ROI
    • Individually worked out and framed a clear- cut procedure for Installation & Commissioning of MS SQL based Alarm Management Suite and defined the procedure for healthy communication of Alarm Management Suite with Honeywell Systems & various Third Party DCS / PLC's
    Experience
    Sr. Estimator-BAS Construction Sales
    August 2015 to Current     Company Name － City , State

    - 01810, USA ➢ Key responsible person for designing & estimating of HVAC proposals on Studio 360 related to capital construction and renovation projects ($40M estimation volume YtD) by supporting Sales team and validating the proposals with operations teams ➢ Generate an average of $2M estimate per month for Building-Construction business ➢ Responsible for negotiating with sub-contractors and vendors to ensure accurate scope and cost projections. ➢ Qualify engineering drawings & specifications. ➢ Working with the operations team to validate proposed solutions and to develop Branch Estimate Library on Studio 360 ➢ Produce accurate & through takeoffs, including pricing of work
    Project Engineer
    Company Name － City , State 56&57, Hadapsar Industrial Estate, Pune- 411 013, India ➢ Responsible for Project Planning, Collection of User requirements, System Design & Testing, Execution and System Maintenance. ➢ Worked as Project engineering After Marketing Service Group for projects involving Dual redundant and single system of Honeywell's DCS & PLC based control system for various process industries. ➢ Responsible for design, Development and Testing of DCS, PLC, and SCADA programs for the Honeywell Systems. ➢ Responsible for Installation, Configuring and Maintenance of Real time Servers and Networking under Windows.
    Sales Engineer
    Company Name , Phase II, Gurgaon -122002, Haryana, India ➢ Worked on energy performance contracts and energy proposals worth more than 40 million dollars for various facilities including hospital, correctional facilities, office buildings, colleges, IT/ITES buildings, commercial buildings, retail sector and industrial facilities. ➢ Prepared energy solutions for more than 50 projects and surveyed almost 40 projects for preliminary & detailed energy assessment for identifying energy conservation measures (ECMS). ➢ Prepared and helped the implementation team in execution of Performance Contracting projects of values almost 5 million dollar. ➢ Key responsible person for identifying, designing & implementation of Energy Conservation Measures across 20 identified Schneider Offices in India. ➢ Supported BD/Sales and energy auditors for solution designing and development of standard energy conservation solutions for building & industrial sector. ➢ Main responsibilities includes identify the energy conservation measures, development of the detailed scope of work for each measures, walkthrough with vendors and subcontractor to price each measures, preparation of the estimated costing and contract documents, preparation of the sequence of operation for the retrofit equipment, review of all the submittals documents, provide technical assistance during the construction phase, commission of the system and measurement and verification of each measures. Siemens Building Technologies Pvt. Ltd., 49, Eldams Road, Teynampet, Chennai- 600 018, India ➢ Worked on designing of systems, preparation of technical bids, quotations, offers of complete systems comprising of Building Management System, Fire Protection and Electronic Security ➢ Pre-sales and front end sales activities including customer relationship building, negotiations. ➢ Grabbed IBMS orders of around $2 million. ➢ Worked extensively on designing of Building Management systems for HVAC for different buildings like hotels, commercial buildings, IT/ITES etc.
    Assistant Manager-Energy Solutions
    July 2010 to May 2013     Company Name － City , State

    Schneider Electric India Pvt. Ltd, 9th Floor, DLF Building No.10, Tower C,
    Education
    Bachelor of Instrumentation Engineering : Instrumentation Engineering , 2006-12-31 Maharishi Markendeshwar Engineering College Bachelor of Instrumentation Engineering, -Degree Received: December 31, 2006 Maharishi Markendeshwar Engineering College, Mullana India. May 09,2002-July 21, 2006.
    Affiliations
    Actively Involved in Networking Chapter in Boston area like National Association of Women In Construction, Mass Building Congress, American Society for Precision Engineering
    Certifications
    Energy Management Professional Certified by Schneider University.
    Skills
    Sales, Proposals, Solutions, Commercial Buildings, Million, Sales And, Contracts, Ecms, Energy Conservation, Energy Solutions, Industrial Facilities, Retail, Retail Marketing, Retrofit, Technical Assistance, Instrumentation, Long-term Disability, Ltd, Engineer, Hvac, Collection, Maintenance, Marketing, Networking, Project Engineer, Project Planning, Real Time, Scada, Testing, Estimating, Estimation, Estimator, Operations, Pricing, Sales Team, Takeoffs, Fire Protection, Front End, Quotations, Relationship Building, Sales Activities, Sales Engineer, Security, Siemens, Award, Clients, Csr, Energy Management, Project Development, Roi, Selling Of, Sql
    ",CONSTRUCTION +20457611," GROUP FITNESS INSTRUCTOR Summary 7+ years customer service experience Advanced written and spoken communication skills in varying audiences 2+ years experience working with employers and job seekers in all aspects of job searches 2+ years experience conducting group and individual interviews, anticipating job-readiness, administering aptitude tests and identifying training needs Knowledge of employment and training, state and federal laws, policies, rules and regulations Highly self-motivated with effective time and workload management skills Knowledgeable and intuitive computer hardware and software abilities Devised a successful recruiting plan for new call centers, which resulted in [Number] new employees in [Number] -months. Education 2012 Western New Mexico University City , State Masters of Business Administration (MBA) 2003 Western Washington University City , State Bachelor of Arts : English English May 2016 Additional Trainings, Certifications, Research Work +National Federation of Professional Trainers (NFPT) +Personal Training Workshop and Certification February 2016 Keiser M3 Indoor Cycling Instructor Program +Indoor Cycling Certification December 2015 CorePower Yoga +200 Hour Yoga Teacher Training Chicago Yoga Center +100 Hour Yoga Teacher Training May 2008 CPR Certified +*Non Violent Communication Research Experience January 2014 to Current Company Name City , State Group Fitness Instructor Responsible for teaching several group fitness classes including Yoga, Cycle, and Aqua Promote knowledge of proper group fitness components, (i.e. warm up, aerobic exercise, cool down) Ensure proper alignment and safety of all participants Maintain the group fitness equipment and room Participate in Continuing Education Credits throughout the year. January 2013 Company Name City , State Manager Property Management tasks include: updating expiring leases, tenant relations, dealing with maintenance issues, and project management. Bookkeeping and accounting tasks include: entering in all financial transactions into Quickbooks, maintaining highly organized filing system, depositing checks, creating and sending invoices, paying all bills, and preparing all monthly, quarterly, and annual tax reports. January 2012 to January 2013 Company Name City , State Property Manager Manage and oversee cleaning staff, respond to all rental inquiries, calculate and issue quotes in order to book guests. Organize and assist in creating all marketing projects, direct marketing, and market research. Update and manage website and calendars. January 2012 to June 2012 Company Name City , State Graduate Assistant Responsible for all administrative functions to assist personnel in business department Taught classes including: accounting, economics, finance, and marketing classes Proctored exams and quizzes Assisted professors in business related research Provided guidance and mentoring to undergraduate and graduate students. June 2010 to March 2012 Company Name City , State Office Manager/Executive Assistant to President and CEO Provided all administrative functions including: payroll, accounts payable, accounts receivable, scheduling, preparing, writing, and editing all written documents, (including letters, contracts, etc.) and managing customer/client relations. Coordinated wide variety of project management tasks requiring high degree of organizational skill. Developed human resources program including: writing employee manual, utilizing online payroll system, creating safety program, and training all employees. Organized and managed all financial reports including cost accounting, budgeting, auditing, and managing finance to increase company profitability. March 2010 to July 2010 Company Name City , State Office Manager/Human Resources Administrator Assisted in the creation and development of the Career Resource Center to assist recently and soon to be laid off employees of GE Aviation with career search. Responsible for managing all administrative functions inside Career Resource Center including: answering phones, scheduling, customer service, setting appointments, data entry, preparing, writing, and editing all written documents and correspondence. Counseled and trained all GE Aviation employees on resume writing and interviewing skills. March 2009 to March 2010 Company Name City , State Independent Contractor Designed, developed, and marketed yoga fitness program. Interfaced with Sports Driven Rehabilitation and Training Physical Therapy to create a healthy and safe program for SWSI. Attended sales production and management meetings to discuss goals and encourage business development and growth. May 2008 to March 2009 Company Name City , State Office Manager/Executive Assistant to Director of Operations Responsible for all accounting and IT support; managed client billing, accounts payable, accounts receivable, payroll, ledger, journal entries, etc. Interfaced with vendors and associates Financial analysis tasks including weekly meetings and reports to assess profitability and manage collections Researched, wrote, edited, and distributed company's monthly newsletter to over 1,000 clients in the Chicago-land area Served as primary liaison between Director of Operations and associates Supported office maintenance functions including all computer and technical support Coordinated human resources tasks including training, interviewing, and team building. January 2007 to April 2008 Company Name City , State General Manager Managed customer relations and all aspects of customer service Coordinated and developed training programs for over 50 employees Determined and executed all necessary personnel actions Initiated human resources programs including safety training Regulated cost and inventory; responsible for all purchasing and marketing; developed vendor relationships Facilitated weekly meetings to analyze product mix, sales, profitability, and manage company goals. February 2004 to February 2006 Company Name City , State Account Manager Initiated all necessary administrative functions for Account Executives and Sales Team members in order to set-up new loan submissions and fund complete loan packages. Created and maintained complex databases to resolve discrepancies in individual loan packages and accounts under narrow time constraints. Researched and performed comprehensive research and attended various training courses to ensure proper loan handling. Skills accounting, accounts payable, accounts receivable, administrative functions, auditing, billing, Bookkeeping, book, budgeting, business development, contracts, cost accounting, CPR Certified, client, clients, client relations, customer relations, customer service, data entry, databases, direct marketing, economics, editing, filing, finance, financial, Financial analysis, financial reports, human resources, Instructor, inventory, IT support, team building, ledger, letters, Director, managing, market research, marketing, meetings, mentoring, office, newsletter, organizational, payroll, personnel, Physical Therapy, project management, Property Management, purchasing, Quickbooks, Rehabilitation, Research, safety, Sales, scheduling, tax, Teacher, teaching, technical support, answering phones, training programs, website, written ","
    GROUP FITNESS INSTRUCTOR
    Summary
    7+ years customer service experience Advanced written and spoken communication skills in varying audiences 2+ years experience working with employers and job seekers in all aspects of job searches 2+ years experience conducting group and individual interviews, anticipating job-readiness, administering aptitude tests and identifying training needs Knowledge of employment and training, state and federal laws, policies, rules and regulations Highly self-motivated with effective time and workload management skills Knowledgeable and intuitive computer hardware and software abilities
    Devised a successful recruiting plan for new call centers, which resulted in [Number] new employees in [Number] -months.
    Education
    2012
    Western New Mexico University City , State Masters of Business Administration (MBA)
    2003
    Western Washington University City , State Bachelor of Arts : English English
    May 2016
    Additional Trainings, Certifications, Research Work +National Federation of Professional Trainers (NFPT) +Personal Training Workshop and Certification
    February 2016
    Keiser M3 Indoor Cycling Instructor Program +Indoor Cycling Certification
    December 2015
    CorePower Yoga +200 Hour Yoga Teacher Training Chicago Yoga Center +100 Hour Yoga Teacher Training
    May 2008
    CPR Certified +*Non Violent Communication Research
    Experience
    January 2014
    to
    Current
    Company Name City , State Group Fitness Instructor
    • Responsible for teaching several group fitness classes including Yoga, Cycle, and Aqua Promote knowledge of proper group fitness components, (i.e.
    • warm up, aerobic exercise, cool down) Ensure proper alignment and safety of all participants Maintain the group fitness equipment and room Participate in Continuing Education Credits throughout the year.
    January 2013
    Company Name City , State Manager
    • Property Management tasks include: updating expiring leases, tenant relations, dealing with maintenance issues, and project management.
    • Bookkeeping and accounting tasks include: entering in all financial transactions into Quickbooks, maintaining highly organized filing system, depositing checks, creating and sending invoices, paying all bills, and preparing all monthly, quarterly, and annual tax reports.
    January 2012
    to
    January 2013
    Company Name City , State Property Manager
    • Manage and oversee cleaning staff, respond to all rental inquiries, calculate and issue quotes in order to book guests.
    • Organize and assist in creating all marketing projects, direct marketing, and market research.
    • Update and manage website and calendars.
    January 2012
    to
    June 2012
    Company Name City , State Graduate Assistant
    • Responsible for all administrative functions to assist personnel in business department Taught classes including: accounting, economics, finance, and marketing classes Proctored exams and quizzes Assisted professors in business related research Provided guidance and mentoring to undergraduate and graduate students.
    June 2010
    to
    March 2012
    Company Name City , State Office Manager/Executive Assistant to President and CEO
    • Provided all administrative functions including: payroll, accounts payable, accounts receivable, scheduling, preparing, writing, and editing all written documents, (including letters, contracts, etc.) and managing customer/client relations.
    • Coordinated wide variety of project management tasks requiring high degree of organizational skill.
    • Developed human resources program including: writing employee manual, utilizing online payroll system, creating safety program, and training all employees.
    • Organized and managed all financial reports including cost accounting, budgeting, auditing, and managing finance to increase company profitability.
    March 2010
    to
    July 2010
    Company Name City , State Office Manager/Human Resources Administrator
    • Assisted in the creation and development of the Career Resource Center to assist recently and soon to be laid off employees of GE Aviation with career search.
    • Responsible for managing all administrative functions inside Career Resource Center including: answering phones, scheduling, customer service, setting appointments, data entry, preparing, writing, and editing all written documents and correspondence.
    • Counseled and trained all GE Aviation employees on resume writing and interviewing skills.
    March 2009
    to
    March 2010
    Company Name City , State Independent Contractor
    • Designed, developed, and marketed yoga fitness program.
    • Interfaced with Sports Driven Rehabilitation and Training Physical Therapy to create a healthy and safe program for SWSI.
    • Attended sales production and management meetings to discuss goals and encourage business development and growth.
    May 2008
    to
    March 2009
    Company Name City , State Office Manager/Executive Assistant
    • to Director of Operations Responsible for all accounting and IT support; managed client billing, accounts payable, accounts receivable, payroll, ledger, journal entries, etc.
    • Interfaced with vendors and associates Financial analysis tasks including weekly meetings and reports to assess profitability and manage collections Researched, wrote, edited, and distributed company's monthly newsletter to over 1,000 clients in the Chicago-land area Served as primary liaison between Director of Operations and associates Supported office maintenance functions including all computer and technical support Coordinated human resources tasks including training, interviewing, and team building.
    January 2007
    to
    April 2008
    Company Name City , State General Manager
    • Managed customer relations and all aspects of customer service Coordinated and developed training programs for over 50 employees Determined and executed all necessary personnel actions Initiated human resources programs including safety training Regulated cost and inventory; responsible for all purchasing and marketing; developed vendor relationships Facilitated weekly meetings to analyze product mix, sales, profitability, and manage company goals.
    February 2004
    to
    February 2006
    Company Name City , State Account Manager
    • Initiated all necessary administrative functions for Account Executives and Sales Team members in order to set-up new loan submissions and fund complete loan packages.
    • Created and maintained complex databases to resolve discrepancies in individual loan packages and accounts under narrow time constraints.
    • Researched and performed comprehensive research and attended various training courses to ensure proper loan handling.
    Skills
    accounting, accounts payable, accounts receivable, administrative functions, auditing, billing, Bookkeeping, book, budgeting, business development, contracts, cost accounting, CPR Certified, client, clients, client relations, customer relations, customer service, data entry, databases, direct marketing, economics, editing, filing, finance, financial, Financial analysis, financial reports, human resources, Instructor, inventory, IT support, team building, ledger, letters, Director, managing, market research, marketing, meetings, mentoring, office, newsletter, organizational, payroll, personnel, Physical Therapy, project management, Property Management, purchasing, Quickbooks, Rehabilitation, Research, safety, Sales, scheduling, tax, Teacher, teaching, technical support, answering phones, training programs, website, written
    ",FITNESS +29648950," FINANCE AND SALES CONSULTANT Professional Summary Finance and Sales with management training experience and exceptional people skills. Versed in strategic leadership roles and responsible for training small groups of new hires. Desires a challenging role as your Finance and Insurance Manager. Core Qualifications Over 15 years of supreme Customer Service. Real Estate and Vehicle Sales. Training and Mentoring several Sales Consultants Trained in Management Roles. Finance expert 94% finance approval rate. 85% closing rates. 100% Up sells on products and services. Experience Finance and Sales Consultant January 2015 to January 2016 Company Name - City , State Direct contact for customers Looking to Finance their Newly purchased vehicles. Having a strong ability to discuss Finance decisions and making tailored recommendations for the best offer that fits their situation. In direct contact, when needed, with our different lenders to assist in closing. Planned and executed a class of four New Hires Training them in the art of Sales and Finance and later Training and mentoring another while maintaining my average Sales and finance records. Held daily meetings with New hires discussing opportunities within Sales and Finance Scheduled meetings with Co-workers to come up with plans to better themselves with the company and working together to enhance their successes. In the process of being trained in Management When needed would act as Assistant Sales Manager helping Sales Consultants with selling and explaining finance decisions and to Customers to assist in closing the sale. Point of contact when customers Enter and Exit the store. Explaining how our facility operates. Adding and deleting Customers on our wait lists and putting them at ease with our wait times. Making Observations for our Sales associates to maintain good enthusiasm and excitement within their job descriptions. Recommending down payments and other forms of collateral to assist in selling the offer having the knowledge of the different banks that will work with challenged credit and what advice to give to better allow the customer to understand their situation. Maintaining an average of 85% Closing rate. Documented Extended Service Plan up sells of 100% for a straight 2 Months and counting. The ability to hold a 75% up sell ratio on ""Gap Insurance"". Sales Associate October 2013 to January 2015 Company Name - City , State Identifying each vehicle to tailor to the Customers needs and wants. Monitored prep of vehicles and their timely delivery. Working Directly with Management to ensure vehicle is sold. Answering email leads and answering the phone to assist in developing Car Sales. Increased sales by 20% over a two-year period. Large customer referral base with exceptional Repeat Customers. Maintained an average of 15 cars a month. Working with Co-workers to ensure great Customer Service. Having the ability to counsel Customers in their decisions to purchase. Real Estate Agent September 2013 to December 2014 Company Name - City , State Sellers Agent - Advertising and Marketing Own Real Estate Business under a Broker Name Creating a large Client base From Networking and constant Calls and Mailings Listing homes on The M.L.S and other Real Estate based advertisements. Holding a 30 day close rate for 2 years in row. Negotiating with other Buyers Agents in the Sale of my Clients Home. Discussing pricing with my client that is in their best interest. Hold “Open Houses” and accepting offers from potential Buyers. Present on the Day of closing with my client and making sure all Title work is complete. Assisting Investors in Listing their homes for Sale or Rent. Buyers Agent- Making cold calls to Clients in our database to persuade in becoming their Agent. Discussing Finance opportunities and know what banks will work with their current situation. Counseling Clients on the best price of their home and how to maintain their mortgage payments. Searching for homes that fit the Clients needs and wants and budget. Making appointments to show homes and becoming very knowledgeable of them. Staying organized to ensure better Customer service. Having great relationships with Loan officers and Bankers to ensure great deals for my Clients as needed. Education Associate of Science : Business Management , 2012 Prince George's Community College - City , State Deans list awards and recognitions. Real Estate Agent Licensure : Real Estate Sales , 2011 Long and Foster Continuing Education - City , State MAR- Maryland Associations of Realtors PAR- Prince George's County Realtor REALTOR NAR- National Associations of Realtors PMA-Property Management Association Professional Affiliations Skills Advertising, Making appointments, art, Closing, Counseling, Credit, Clients, Customer Service, Databases, Email, Filing, Finance, forms, Insurance, Marketing, meetings, mentoring, Negotiating, Networking, pricing, Real Estate, Selling, Sales Manager. ","
    FINANCE AND SALES CONSULTANT
    Professional Summary

    Finance and Sales with management training experience and exceptional people skills. Versed in strategic leadership roles and responsible for training small groups of new hires. Desires a challenging role as your Finance and Insurance Manager.

    Core Qualifications
    • Over 15 years of supreme Customer Service.
    • Real Estate and Vehicle Sales.
    • Training and Mentoring several Sales Consultants
    • Trained in Management Roles.
    • Finance expert
    • 94% finance approval rate.
    • 85% closing rates.
    • 100% Up sells on products and services.
    Experience
    Finance and Sales Consultant
    January 2015 to January 2016     Company Name - City , State
    • Direct contact for customers Looking to Finance their Newly purchased vehicles.
    • Having a strong ability to discuss Finance decisions and making tailored recommendations for the best offer that fits their situation.
    • In direct contact, when needed, with our different lenders to assist in closing.
    • Planned and executed a class of four New Hires Training them in the art of Sales and Finance and later Training and mentoring another while maintaining my average Sales and finance records.
    • Held daily meetings with New hires discussing opportunities within Sales and Finance Scheduled meetings with Co-workers to come up with plans to better themselves with the company and working together to enhance their successes.
    • In the process of being trained in Management When needed would act as Assistant Sales Manager helping Sales Consultants with selling and explaining finance decisions and to Customers to assist in closing the sale.
    • Point of contact when customers Enter and Exit the store.
    • Explaining how our facility operates.
    • Adding and deleting Customers on our wait lists and putting them at ease with our wait times.
    • Making Observations for our Sales associates to maintain good enthusiasm and excitement within their job descriptions.
    • Recommending down payments and other forms of collateral to assist in selling the offer having the knowledge of the different banks that will work with challenged credit and what advice to give to better allow the customer to understand their situation.
    • Maintaining an average of 85% Closing rate.
    • Documented Extended Service Plan up sells of 100% for a straight 2 Months and counting.
    • The ability to hold a 75% up sell ratio on ""Gap Insurance"".
    Sales Associate
    October 2013 to January 2015     Company Name - City , State
    • Identifying each vehicle to tailor to the Customers needs and wants.
    • Monitored prep of vehicles and their timely delivery.
    • Working Directly with Management to ensure vehicle is sold.
    • Answering email leads and answering the phone to assist in developing Car Sales.
    • Increased sales by 20% over a two-year period.
    • Large customer referral base with exceptional Repeat Customers.
    • Maintained an average of 15 cars a month.
    • Working with Co-workers to ensure great Customer Service.
    • Having the ability to counsel Customers in their decisions to purchase.
    Real Estate Agent
    September 2013 to December 2014     Company Name - City , State

    Sellers Agent -

    • Advertising and Marketing Own Real Estate Business under a Broker Name
    • Creating a large Client base From Networking and constant Calls and Mailings
    • Listing homes on The M.L.S and other Real Estate based advertisements.
    • Holding a 30 day close rate for 2 years in row.
    • Negotiating with other Buyers Agents in the Sale of my Clients Home.
    • Discussing pricing with my client that is in their best interest.
    • Hold “Open Houses” and accepting offers from potential Buyers.
    • Present on the Day of closing with my client and making sure all Title work is complete.
    • Assisting Investors in Listing their homes for Sale or Rent.

    Buyers Agent-

    • Making cold calls to Clients in our database to persuade in becoming their Agent.
    • Discussing Finance opportunities and know what banks will work with their current situation.
    • Counseling Clients on the best price of their home and how to maintain their mortgage payments.
    • Searching for homes that fit the Clients needs and wants and budget.
    • Making appointments to show homes and becoming very knowledgeable of them.
    • Staying organized to ensure better Customer service.
    • Having great relationships with Loan officers and Bankers to ensure great deals for my Clients as needed.
    Education
    Associate of Science : Business Management , 2012 Prince George's Community College - City , State

    Deans list awards and recognitions.

    Real Estate Agent Licensure : Real Estate Sales , 2011 Long and Foster Continuing Education - City , State

    MAR- Maryland Associations of Realtors

    PAR- Prince George's County Realtor

    REALTOR

    NAR- National Associations of Realtors

    PMA-Property Management Association
    Professional Affiliations
    Skills

    Advertising, Making appointments, art, Closing, Counseling, Credit, Clients, Customer Service, Databases, Email, Filing, Finance, forms, Insurance, Marketing, meetings, mentoring, Negotiating, Networking, pricing, Real Estate, Selling, Sales Manager.

    ",FINANCE +31243710," IT MANAGER Summary Ten years of management experience with a focus on team building and project management. Ten years of experience as a network engineer and systems administrator. The majority of my experience has been working with Microsoft, Dell, HP, IBM, Symantec, McAfee, Trend Micro and Cisco hardware and software business solutions. I have extensive experience with Microsoft Exchange Server. I am comfortable with Cisco command line IOS, VoIP, QoS tagging, layer 2, 3 and 4 switching and packet shaping. I have used Fluke OptiView, Wireshark, NetFlow Analyzer, Solarwinds Network Performance Monitor and SMS to assist me in the process of identifying network bottlenecks and performance issues. I have experience in business, education, medical and manufacturing environments. Recently, I have been working a great deal with Hyper-V, VMware and data loss prevention software. Highlights Software Symantec Backup Exec, System Recovery, Endpoint Protection, Trend Micro, McAfee, ESET, Acronis, ShadowProtect, GFI, Crow Canyon, DameWare, Wireshark, NetFlow Analyzer, Splunk, SMS, Fluke OptiView, Solarwinds NPM, Microsoft Response Point, GP, CRM and SharePoint, Databases SQL, MySQL Hardware Servers, workstations, laptops, printers, smart phones, routers, switches, firewalls, wireless access points, LTO autoloaders, CCTV, PBX and IP phone systems, biometric scanners and readers Applications Apache, IIS, Cisco ASDM, Cisco VPN Client, MAS 90, Sage Medical Manager, BrainTree PACS/C-Arm, VMware, Citrix, SmartFilter, Imail, Websense, iPrism Web Security, Hyper-V, SonicWall Global VPN Client, Adobe, Foxit Phantom PDF, JobBOSS, Made2Manage ERP, Word, Excel, Access Industries Business, Manufacturing, Education and Medical Operating Systems Windows 2000 Server, Server 2003, Server 2008, Server 2012, Exchange Server(2000, 2003, 2007, 2010, 2013 & associated migration tools), Cisco IOS, Linux, Mac OS Methodologies project management, system analysis and design, business process flow Database maintenance System checks and troubleshooting Advanced troubleshooting Virus and spyware removal Computer diagnostics and repair Server management Hardware support and troubleshooting Highly motivated Resourceful Advanced knowledge of diagnostic techniques Advanced knowledge of security, firewalls and DLP Accomplishments Saved company over $ 50,000.00 per year by refurbishing used computers and technological equipment and switching Internet providers from T1 lines to cable. Experience IT Manager , 07/2012 - Current Company Name - City , State Server installations and migrations, SonicWall firewalls, VPN installation and support, wireless access points, multilayer switches, routers, help desk support for 3 sites, multi-mode fiber, Microsoft Exchange Server, Server 2012, Hyper-V installation and support, Windows XP mode, Windows 7, Windows 8, SharePoint, Microsoft Dynamics GP/CRM, Project Server, SQL, Macola, CCTV, time and attendance hardware and software, biometric reader installation and support, Syspine IP, Microsoft Response Point, VoIP, Creo Pro/E, Windchill, SolidWorks, QuickBooks Enterprise, McAfee SaaS, network security, disaster recovery, infrastructure design and support, network hardware and software troubleshooting, administration of user accounts, responsible for developing annual IT budget, responsible for IT project management. Administration of group policy, Active Directory, help desk support, Hyper-V, DLP. Information Technology Engineer , 10/2008 - 07/2012 Company Name - City , State Server installations and migrations, migration of databases, Exchange Server, SQL, MySQL. Cisco PIX and ASA 5505 installation and support, network security, wireless hardware, installation and support of Symantec Backup Exec and Endpoint Protection, Mac OS, help desk support for multiple sites, phone system and VoIP support. Administration of group policy, Active Directory, DHCP, DNS, hardware and software troubleshooting, upgrades and migrations of legacy software packages. Senior Network Engineer , 10/2007 - 06/2008 Company Name - City , State Server installations and migrations, databases, Exchange Server, SQL, MySQL. HP servers, Secure Computing Webwashers, Snapgear firewall/VPN appliances, Cisco switches, Trend Micro products, Symantec products, network security, wireless installation and support, virtual machines, help desk support for multiple sites, phone system and VoIP support. Administration of group policy, Active Directory, DHCP, DNS, end user support. Information Technology Engineer , 03/2005 - 10/2007 Company Name - City , State Server installations and migrations, migration of databases, MAS 90, SQL, MySQL. Cisco 1721, 2800 and 3600 series routers, Cisco Catalyst 2900 and 3100 series switches, HP ProCurve switches, Symantec products, network security, wireless installation, iSCSI NAS/SAN (Intel hardware), media servers, terminal server applications, BrainTree PACS and C-Arm, biometric readers, time and attendance installation and support, help desk and end user support for 7 sites. Administration of group policy, Active Directory, DHCP, DNS, VPN tunnels, ftp servers, Sage Medical Manager, VoIP, QoS, layer 3 and 4 switching, Cisco Aironet access points, Toshiba hybrid PBX and VoIP phone system and QoS support, HIPAA compliance, media servers, iSCSI, fibre channel, SAN and NAS design, installation and support. Assistant Professor , 08/2000 - 07/2005 Company Name - City , State Program Chair for Region 2 (South Bend, Elkhart and Warsaw Server installations, teaching A+, Network+, Microsoft MCSA and Cisco CCNA classes, programming routers, switches and installing and configuring Windows 2000 server and Server 2003. Supervised all Computer Information Systems faculty, staff and adjunct instructors for all three sites in Region 2, hardware/software troubleshooting and support. Administration of group policy, Active Directory, FERPA compliance. Education Davenport University - City , State , USA Information Technology Certification Classes Network Engineering A+, Network+, MCSA, CCNA, Operating Systems, Business Applications, Network Engineering 1988 Western Michigan University - City , State , USA M.A Counselor Education and Counseling Psychology Administration of Student Personnel Services and Counseling in Post-Secondary Education 1985 Indiana University - City , State , USA B.A Sociology Sociology and Psychology Ivy Tech Community College - City , State , USA Information Technology Certification Classes Cisco CCNA Cisco Switching and Routing Certifications CompTIA A+, Network+, Microsoft MCP (70-210 and 70-215), previously certified as Cisco CCNA Skills A+, Active Directory, Adobe, Apache, Backup Exec, budget, business process, C, CCNA, Cisco IOS, Cisco, Citrix, Hardware, CRM, Client, Databases, DHCP, disaster recovery, DNS, ERP, firewalls, firewall, ftp, help desk support, help desk, HP, HP servers, IIS, Information Systems, Intel, IP, IT project management, laptops, Linux, Mac OS, Macola, MAS 90, McAfee, Medical Manager, Access, MCP, Microsoft Dynamics, Excel, Exchange Server, Microsoft Exchange Server, SharePoint, Windows 7, Windows 8, 2000, Windows XP, Word, migration, MySQL, Enterprise, NAS, Network Engineering, network hardware, network security, Network, Operating Systems, PACS, PBX, PDF, phone system, phone systems, printers, programming, project management, QuickBooks, routers, Sage, SAN, scanners, Servers, SMS, software troubleshooting, SolidWorks, SQL, Supervising, switches, Cisco switches, Symantec, system analysis and design, teaching, user support, phones, terminal server, Toshiba, Trend, upgrades, VPN, VoIP, Windows 2000 Server ","
    IT MANAGER
    Summary
    Ten years of management experience with a focus on team building and project management. Ten years of experience as a network engineer and systems administrator. The majority of my experience has been working with Microsoft, Dell, HP, IBM, Symantec, McAfee, Trend Micro and Cisco hardware and software business solutions. I have extensive experience with Microsoft Exchange Server. I am comfortable with Cisco command line IOS, VoIP, QoS tagging, layer 2, 3 and 4 switching and packet shaping. I have used Fluke OptiView, Wireshark, NetFlow Analyzer, Solarwinds Network Performance Monitor and SMS to assist me in the process of identifying network bottlenecks and performance issues. I have experience in business, education, medical and manufacturing environments. Recently, I have been working a great deal with Hyper-V, VMware and data loss prevention software.
    Highlights
    • Software Symantec Backup Exec, System Recovery, Endpoint Protection, Trend Micro, McAfee, ESET, Acronis, ShadowProtect, GFI, Crow Canyon, DameWare, Wireshark, NetFlow Analyzer, Splunk, SMS, Fluke OptiView, Solarwinds NPM, Microsoft Response Point, GP, CRM and SharePoint,
    • Databases SQL, MySQL
    • Hardware Servers, workstations, laptops, printers, smart phones, routers, switches, firewalls, wireless access points, LTO autoloaders, CCTV, PBX and IP phone systems, biometric scanners and readers
    • Applications Apache, IIS, Cisco ASDM, Cisco VPN Client, MAS 90, Sage Medical Manager, BrainTree PACS/C-Arm, VMware, Citrix, SmartFilter, Imail, Websense, iPrism Web Security, Hyper-V, SonicWall Global VPN Client, Adobe, Foxit Phantom PDF, JobBOSS, Made2Manage ERP, Word, Excel, Access
    • Industries Business, Manufacturing, Education and Medical
    • Operating Systems Windows 2000 Server, Server 2003, Server 2008, Server 2012, Exchange Server(2000, 2003, 2007, 2010, 2013 & associated migration tools), Cisco IOS, Linux, Mac OS
    • Methodologies project management, system analysis and design, business process flow
    • Database maintenance
    • System checks and troubleshooting
    • Advanced troubleshooting
    • Virus and spyware removal
    • Computer diagnostics and repair
    • Server management
    • Hardware support and troubleshooting
    • Highly motivated
    • Resourceful
    • Advanced knowledge of diagnostic techniques
    • Advanced knowledge of security, firewalls and DLP
    Accomplishments
    Saved company over $ 50,000.00 per year by refurbishing used computers and technological equipment and switching Internet providers from T1 lines to cable.
    Experience
    IT Manager , 07/2012 - Current Company Name - City , State
    • Server installations and migrations, SonicWall firewalls, VPN installation and support, wireless access points, multilayer switches, routers, help desk support for 3 sites, multi-mode fiber, Microsoft Exchange Server, Server 2012, Hyper-V installation and support, Windows XP mode, Windows 7, Windows 8, SharePoint, Microsoft Dynamics GP/CRM, Project Server, SQL, Macola, CCTV, time and attendance hardware and software, biometric reader installation and support, Syspine IP, Microsoft Response Point, VoIP, Creo Pro/E, Windchill, SolidWorks, QuickBooks Enterprise, McAfee SaaS, network security, disaster recovery, infrastructure design and support, network hardware and software troubleshooting, administration of user accounts, responsible for developing annual IT budget, responsible for IT project management.
    • Administration of group policy, Active Directory, help desk support, Hyper-V, DLP.
    Information Technology Engineer , 10/2008 - 07/2012 Company Name - City , State
    • Server installations and migrations, migration of databases, Exchange Server, SQL, MySQL.
    • Cisco PIX and ASA 5505 installation and support, network security, wireless hardware, installation and support of Symantec Backup Exec and Endpoint Protection, Mac OS, help desk support for multiple sites, phone system and VoIP support.
    • Administration of group policy, Active Directory, DHCP, DNS, hardware and software troubleshooting, upgrades and migrations of legacy software packages.
    Senior Network Engineer , 10/2007 - 06/2008 Company Name - City , State
    • Server installations and migrations, databases, Exchange Server, SQL, MySQL.
    • HP servers, Secure Computing Webwashers, Snapgear firewall/VPN appliances, Cisco switches, Trend Micro products, Symantec products, network security, wireless installation and support, virtual machines, help desk support for multiple sites, phone system and VoIP support.
    • Administration of group policy, Active Directory, DHCP, DNS, end user support.
    Information Technology Engineer , 03/2005 - 10/2007 Company Name - City , State
    • Server installations and migrations, migration of databases, MAS 90, SQL, MySQL.
    • Cisco 1721, 2800 and 3600 series routers, Cisco Catalyst 2900 and 3100 series switches, HP ProCurve switches, Symantec products, network security, wireless installation, iSCSI NAS/SAN (Intel hardware), media servers, terminal server applications, BrainTree PACS and C-Arm, biometric readers, time and attendance installation and support, help desk and end user support for 7 sites.
    • Administration of group policy, Active Directory, DHCP, DNS, VPN tunnels, ftp servers, Sage Medical Manager, VoIP, QoS, layer 3 and 4 switching, Cisco Aironet access points, Toshiba hybrid PBX and VoIP phone system and QoS support, HIPAA compliance, media servers, iSCSI, fibre channel, SAN and NAS design, installation and support.
    Assistant Professor , 08/2000 - 07/2005 Company Name - City , State
    • Program Chair for Region 2 (South Bend, Elkhart and Warsaw Server installations, teaching A+, Network+, Microsoft MCSA and Cisco CCNA classes, programming routers, switches and installing and configuring Windows 2000 server and Server 2003.
    • Supervised all Computer Information Systems faculty, staff and adjunct instructors for all three sites in Region 2, hardware/software troubleshooting and support.
    • Administration of group policy, Active Directory, FERPA compliance.
    Education
    Davenport University - City , State , USA Information Technology Certification Classes Network Engineering A+, Network+, MCSA, CCNA, Operating Systems, Business Applications, Network Engineering
    1988 Western Michigan University - City , State , USA M.A Counselor Education and Counseling Psychology Administration of Student Personnel Services and Counseling in Post-Secondary Education
    1985 Indiana University - City , State , USA B.A Sociology Sociology and Psychology
    Ivy Tech Community College - City , State , USA Information Technology Certification Classes Cisco CCNA Cisco Switching and Routing
    Certifications
    CompTIA A+, Network+, Microsoft MCP (70-210 and 70-215), previously certified as Cisco CCNA
    Skills
    A+, Active Directory, Adobe, Apache, Backup Exec, budget, business process, C, CCNA, Cisco IOS, Cisco, Citrix, Hardware, CRM, Client, Databases, DHCP, disaster recovery, DNS, ERP, firewalls, firewall, ftp, help desk support, help desk, HP, HP servers, IIS, Information Systems, Intel, IP, IT project management, laptops, Linux, Mac OS, Macola, MAS 90, McAfee, Medical Manager, Access, MCP, Microsoft Dynamics, Excel, Exchange Server, Microsoft Exchange Server, SharePoint, Windows 7, Windows 8, 2000, Windows XP, Word, migration, MySQL, Enterprise, NAS, Network Engineering, network hardware, network security, Network, Operating Systems, PACS, PBX, PDF, phone system, phone systems, printers, programming, project management, QuickBooks, routers, Sage, SAN, scanners, Servers, SMS, software troubleshooting, SolidWorks, SQL, Supervising, switches, Cisco switches, Symantec, system analysis and design, teaching, user support, phones, terminal server, Toshiba, Trend, upgrades, VPN, VoIP, Windows 2000 Server
    ",INFORMATION-TECHNOLOGY +37087824," DIRECTOR OF OPERATIONS Summary A motivated professional seeking a position as an administrative assistant utilizing my 20 years of experience managing business operations and personnel to achieve organizational profitability. Dynamic personality with the interpersonal communication skills to engage and develop strong rapport with individuals at all levels. Excellent organizational and planning competencies utilized in providing full support to a department of 59 employees. Adapt worker, capable of efficiently maintaining departmental records in a multi-faceted organization to meet tight deadlines. Proficient in multiple computer applications with fast and accurate, typing skills and proven ability to plan, organize, direct, and execute while yielding optimum results. Well versed in Microsoft Office Suite. Highlights Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Results-oriented Self-directed Time management Professional and mature Resourceful Strong problem solver Advanced MS Office Suite knowledge Strong interpersonal skills Dedicated team player Meeting planning Schedule management Experience Director of Operations September 2007 to February 2012 Company Name － City , State Managed daily operations for 59 employees while managing a $2.5 million facility supporting 2.8K customers Oversaw execution, negotiation and implementation of $11.4 million annual contracts and $442K cook addendum contract Inventoried food stock levels and purchases which reduced operating costs by 18% in seven months Allocated essential core training for 32 personnel saving $61K in travel costs Balanced accounts receivables for 4 vendors and reconciled accounts payable Fitness Operations Manager July 2006 to September 2007 Company Name － City , State Provided secretarial and administrative support to Services Director Allocated $90K in funding for new fitness equipment enhanced quality of life for 400K customers Accounted for $80K in resale funds, inventory, and daily bank deposits Developed plan of action and milestones for Operational Risk Management Program achieved goal of 90% in two weeks Networked with senior management, employees, and external agencies to correct 19 open work orders and 5 projects culminating in $2.8K in repairs and upgrades. Administrative Assistant February 2004 to July 2006 Company Name － City , State Provided administrative assistance to the Commander of the Air Logistics Center Prepared and maintained financial reports Received and maintained records of telephone calls, incoming and outgoing correspondence Liaised with protocol staff, external agencies, and visiting dignitary's support staff. Training and Readiness Manager August 2001 to February 2004 Company Name － City , State Developed training program and electronic reports of personnel to ensure proficient status of 290 tasks which improved stats to100% in two months. Provided invaluable, critical administrative support of active duty cases of fallen heroes. Prepared monthly reports capturing training status of 97 personnel for senior management and headquarters. Education Bachelors of Science : Healthcare Administration , 2014 Southwestern College － City , State GPA: Summa Cum Laude Graduate Healthcare Administration Summa Cum Laude Graduate Associate of Applied Science : Leadership and Management , 2010 U.S. Air Force, Air University Distance Learning Training Specialized in Leadership Management, Managerial Communication, Total Quality Management, Management Theory, Management by Objective, Motivation, Counseling and Diversity Associates of Applied Science : Fitness, Recreation, and Services Management , 2007 Community College of the Air Force Fitness, Recreation, and Services Management Skills Account Management, Accounts Receivables, Administrative Support, Subordinate Counseling, Computer Proficiency, Customer Service, Financial Report Reconcile, Funds Management, Inventory, Logistics Director, Risk Management, Secretarial Duties, Communication Skills, Total Quality Management, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Vendor Management, Coordination, Documentation, ","
    DIRECTOR OF OPERATIONS
    Summary

    A motivated professional seeking a position as an administrative assistant utilizing my 20 years of experience managing business operations and personnel to achieve organizational profitability. Dynamic personality with the interpersonal communication skills to engage and develop strong rapport with individuals at all levels. Excellent organizational and planning competencies utilized in providing full support to a department of 59 employees. Adapt worker, capable of efficiently maintaining departmental records in a multi-faceted organization to meet tight deadlines. Proficient in multiple computer applications with fast and accurate, typing skills and proven ability to plan, organize, direct, and execute while yielding optimum results. Well versed in Microsoft Office Suite.

    Highlights
    • Microsoft Office proficiency
    • Excel spreadsheets
    • Meticulous attention to detail
    • Results-oriented
    • Self-directed
    • Time management
    • Professional and mature
    • Resourceful
    • Strong problem solver
    • Advanced MS Office Suite knowledge
    • Strong interpersonal skills
    • Dedicated team player
    • Meeting planning
    • Schedule management
    Experience
    Director of Operations
    September 2007 to February 2012     Company Name － City , State
    • Managed daily operations for 59 employees while managing a $2.5 million facility supporting 2.8K customers
    • Oversaw execution, negotiation and implementation of $11.4 million annual contracts and $442K cook addendum contract
    • Inventoried food stock levels and purchases which reduced operating costs by 18% in seven months
    • Allocated essential core training for 32 personnel saving $61K in travel costs
    • Balanced accounts receivables for 4 vendors and reconciled accounts payable
    Fitness Operations Manager
    July 2006 to September 2007     Company Name － City , State
    • Provided secretarial and administrative support to Services Director
    • Allocated $90K in funding for new fitness equipment enhanced quality of life for 400K customers
    • Accounted for $80K in resale funds, inventory, and daily bank deposits
    • Developed plan of action and milestones for Operational Risk Management Program achieved goal of 90% in two weeks
    • Networked with senior management, employees, and external agencies to correct 19 open work orders and 5 projects culminating in $2.8K in repairs and upgrades.
    Administrative Assistant
    February 2004 to July 2006     Company Name － City , State
    • Provided administrative assistance to the Commander of the Air Logistics Center
    • Prepared and maintained financial reports
    • Received and maintained records of telephone calls, incoming and outgoing correspondence
    • Liaised with protocol staff, external agencies, and visiting dignitary's support staff.
    Training and Readiness Manager
    August 2001 to February 2004     Company Name － City , State
    • Developed training program and electronic reports of personnel to ensure proficient status of 290 tasks which improved stats to100% in two months.
    • Provided invaluable, critical administrative support of active duty cases of fallen heroes.
    • Prepared monthly reports capturing training status of 97 personnel for senior management and headquarters.
    Education
    Bachelors of Science : Healthcare Administration , 2014 Southwestern College － City , State GPA: Summa Cum Laude Graduate

    Healthcare Administration Summa Cum Laude Graduate

    Associate of Applied Science : Leadership and Management , 2010 U.S. Air Force, Air University Distance Learning

    Training Specialized in Leadership Management, Managerial Communication, Total Quality Management, Management Theory, Management by Objective, Motivation, Counseling and Diversity
    Associates of Applied Science : Fitness, Recreation, and Services Management , 2007 Community College of the Air Force Fitness, Recreation, and Services Management
    Skills

    Account Management, Accounts Receivables, Administrative Support, Subordinate Counseling, Computer Proficiency, Customer Service, Financial Report Reconcile, Funds Management, Inventory, Logistics Director, Risk Management, Secretarial Duties, Communication Skills, Total Quality Management, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Vendor Management, Coordination, Documentation,

    ",FITNESS +22732234," CUSTOMER SERVICE REPRESENTATIVE Summary A dependable, quality-focused specialist seeking an opportunity that offers a variety of challenges and responsibilities that would allow myself to contribute towards an organization while improving my leadership and technical skills. Exceptional talent for accuracy analyzing, projecting conflict and resolving issues. Continually providing input or solutions in problem solving on operational issues or procedures and perform administrative follow-up. Skills Able to demonstrate exceptional communication +skills, able to maintain effective and efficient communication within a team +environment. Skillful initiation in organizing and +coordinating team meetings to manage and planned performance adherence. Exceptional talent for accuracy analyzing, +projecting conflict and resolving issues. Continually providing input or +solutions in problem solving on operational issues or procedures and perform +administrative follow-up. + + Strong leader with +proven development abilities, capable of clearly presenting ideas, plans and +strategies to all levels of management. Solid background in setting priorities and +deadlines, adjusting the flow and sequencing of the work to meet team needs. + + Experience Company Name City , State Customer Service Representative 10/2016 to Current Respond to and resolve customer service inquiries and issues by identifying the topic and type assistance the caller needs such as benefits, eligibility, claims, financial spending accounts and correspondence. Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider. Intervene with care providers (doctor's office) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed. Assist customers in navigating through the self-service website and other UnitedHealth Group websites and encourage to be more self-sufficient. Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues. Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance. Company Name City , State Customer Service Representative 09/2014 to 02/2016 Served as first level contact for basic and routine customer service inquiries from new, current and prospective customers, shareholders, policy owners, agents and their staff Processed and/or route transactions, requests and inquiries following established procedures and resources Communicated with customers and team members to obtain required information and/or forms Trained and coach new team members Functioned as a resource to team members for review of potential process improvements Worked on committees regarding customer service, sales, policies, procedures and company events. Company Name City , State Juvenile Supervision Officer III 09/2011 to 01/2014 Provided day to day direct supervision to youths in a 24-hour detention facility in a manner that ensures the health, safety and welfare of each youth while following departmental policies, procedures, and standards Directed individual as well as group counseling to all youths; while increasing their personal awareness of responsibilities, choices, growth, and alternative lifestyle changes Made critically sound judgments and decisions during crisis and potentially dangerous situations; thoroughly document all actions taken, inform superiors, and debrief the plan of action with staff to ensure effective results Utilized graduated sanctions, and discipline youths by enforcing the rules of the facility as needed Applied de-escalation skills and handle with care techniques Conducted inspections, rounds and drills which include room checks and physical searches of youth. Company Name City , State Business Wireless Care Supervisor 05/2005 to 10/2009 Led and assisted a diverse team of twelve that was responsible for supporting the design, engineering and implementation of complex integrated product/network solutions. Supervised and monitored the team's work flow to ensure an adequate work balance; reassigned resources where necessary to meet project deadlines in a timely manner. Participated in hiring, termination, performance and salary reviews. Contributed in weekly conference calls to discuss team goals and present new information used to improve customer service. Education and Training Masters of Science : Public Safety/Emergency Management December 2017 Capella University , City , State Public Safety/Emergency Management Relevant Courses Collaboration, Communication, and Case Analysis for Master's Learners, Introduction to Research Methodology, Public Safety Ethnic and Cultural Awareness, Foundations of Emergency Management, Public Safety Leadership, Coordinating a Modern Emergency Management Program, Comprehensive Emergency Management: Response and Recovery, The Science Behind National Incident Management Systems, Comprehensive Emergency Management: Mitigation and Preparedness, Critical Infrastructure and Cyber Security, Integrative Project for Public Safety Learners Bachelor of Arts & Science : Criminal Justice August 2010 Florida A & M University , City , State Criminal Justice Relevant Courses Introduction to Criminal Justice; Statistics in Criminal Justice; Theories in Criminal Behavior; Cases in Corrections; Research Methods in Criminal Justice; Police and Society; Race, Class and Justice; Penology; Contemporary Issues in Corrections; American Court System; Women and Crime; Social Problems Skills Criminal Justice, Public Safety, sales, scheduling ","
    CUSTOMER SERVICE REPRESENTATIVE
    Summary
    A dependable, quality-focused specialist seeking an opportunity that offers a variety of challenges and responsibilities that would allow myself to contribute towards an organization while improving my leadership and technical skills. Exceptional talent for accuracy analyzing, projecting conflict and resolving issues. Continually providing input or solutions in problem solving on operational issues or procedures and perform administrative follow-up.
    Skills
    • Able to demonstrate exceptional communication +skills, able to maintain effective and efficient communication within a team +environment.
    • Skillful initiation in organizing and +coordinating team meetings to manage and planned performance adherence.
    • Exceptional talent for accuracy analyzing, +projecting conflict and resolving issues. Continually providing input or +solutions in problem solving on operational issues or procedures and perform +administrative follow-up. + +
    • Strong leader with +proven development abilities, capable of clearly presenting ideas, plans and +strategies to all levels of management.
    • Solid background in setting priorities and +deadlines, adjusting the flow and sequencing of the work to meet team needs. + +
    Experience
    Company Name City , State Customer Service Representative 10/2016 to Current
    • Respond to and resolve customer service inquiries and issues by identifying the topic and type assistance the caller needs such as benefits, eligibility, claims, financial spending accounts and correspondence.
    • Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider.
    • Intervene with care providers (doctor's office) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed.
    • Assist customers in navigating through the self-service website and other UnitedHealth Group websites and encourage to be more self-sufficient.
    • Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues.
    • Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance.
    Company Name City , State Customer Service Representative 09/2014 to 02/2016
    • Served as first level contact for basic and routine customer service inquiries from new, current and prospective customers, shareholders, policy owners, agents and their staff Processed and/or route transactions, requests and inquiries following established procedures and resources Communicated with customers and team members to obtain required information and/or forms Trained and coach new team members Functioned as a resource to team members for review of potential process improvements Worked on committees regarding customer service, sales, policies, procedures and company events.
    Company Name City , State Juvenile Supervision Officer III 09/2011 to 01/2014
    • Provided day to day direct supervision to youths in a 24-hour detention facility in a manner that ensures the health, safety and welfare of each youth while following departmental policies, procedures, and standards Directed individual as well as group counseling to all youths; while increasing their personal awareness of responsibilities, choices, growth, and alternative lifestyle changes Made critically sound judgments and decisions during crisis and potentially dangerous situations; thoroughly document all actions taken, inform superiors, and debrief the plan of action with staff to ensure effective results Utilized graduated sanctions, and discipline youths by enforcing the rules of the facility as needed Applied de-escalation skills and handle with care techniques Conducted inspections, rounds and drills which include room checks and physical searches of youth.
    Company Name City , State Business Wireless Care Supervisor 05/2005 to 10/2009
    • Led and assisted a diverse team of twelve that was responsible for supporting the design, engineering and implementation of complex integrated product/network solutions.
    • Supervised and monitored the team's work flow to ensure an adequate work balance; reassigned resources where necessary to meet project deadlines in a timely manner.
    • Participated in hiring, termination, performance and salary reviews.
    • Contributed in weekly conference calls to discuss team goals and present new information used to improve customer service.
    Education and Training
    Masters of Science : Public Safety/Emergency Management December 2017 Capella University , City , State Public Safety/Emergency Management
    Relevant Courses Collaboration, Communication, and Case Analysis for Master's Learners, Introduction to Research Methodology, Public Safety Ethnic and Cultural Awareness, Foundations of Emergency Management, Public Safety Leadership, Coordinating a Modern Emergency Management Program, Comprehensive Emergency Management: Response and Recovery, The Science Behind National Incident Management Systems, Comprehensive Emergency Management: Mitigation and Preparedness, Critical Infrastructure and Cyber Security, Integrative Project for Public Safety Learners
    Bachelor of Arts & Science : Criminal Justice August 2010 Florida A & M University , City , State Criminal Justice Relevant Courses Introduction to Criminal Justice; Statistics in Criminal Justice; Theories in Criminal Behavior; Cases in Corrections; Research Methods in Criminal Justice; Police and Society; Race, Class and Justice; Penology; Contemporary Issues in Corrections; American Court System; Women and Crime; Social Problems
    Skills
    Criminal Justice, Public Safety, sales, scheduling
    ",AUTOMOBILE +78298706," CONCRETE LABORER/FINISHER/OPERATOR Professional Summary Versatile Concrete Laborer accustomed to working in various environments and taking on multiple tasks. Exceptional work ethic, stamina and reliability. Offering many years history of construction experience, excellent attendance record and reputation for reliability. Hardworking Concrete Laborer adept at completing tasks quickly and correctly to maximize team productivity and job efficiency. Knowledgeable about mixing, pouring and smoothing concrete on-site as well as how to work with pre-cast pieces. Focused Concrete Laborer with strong attention to detail, commitment to safety and in any environment. Bringing understanding of appropriate protective measures, correct equipment operation and how to effectively contribute to team success through dedicated and responsible work. Work History Concrete Laborer/Finisher/Operator , 03/2020 - 04/2021 Company Name , City , State Measured precise amounts of concrete and verified levelness to improve quality of finished product. Installed rebar and molded expansion joints and edges for concrete projects. Operated equipment such as forklifts safely to efficiently complete site work. Demolished and repaired old concrete surfaces. Shoveled materials such as dirt, gravel and asphalt. Leveled, smoothed and finished surfaces of poured concrete for construction projects. Adhered to safety and reporting procedures. Wore correct clothing and protective equipment for jobs. Monitored inventory of key tools and materials used at each project site to provide consistent availability. Reviewed all project documentation and blueprints to prioritize and schedule job tasks. Engaged with customers and subcontractors and provided timelines for project completion. Utilized the crane and jackhammer while observing manufacturer's safety procedures and corporate standards. Applied concrete fabrication techniques to achieve tasks. Routinely lifted and moved items weighing up to 250 pounds. Completed physically demanding tasks such as lifting up to 250 pounds to move job materials. Maintained clean, safe worksite. Mixed, spread and patched concrete to specifications for all assigned projects. Concrete Construction Laborer , 01/2015 - 03/2020 Company Name , City , State Installed rebar and molded expansion joints and edges for concrete projects. Measured precise amounts of concrete and verified levelness to improve quality of finished product. Operated equipment such as forklifts safely to efficiently complete site work. Shoveled materials such as dirt, gravel and asphalt. Wore correct clothing and protective equipment for jobs. Leveled, smoothed and finished surfaces of poured concrete for construction projects. Demolished and repaired old concrete surfaces. Operated crane and jack hammer to break up cement. Assisted foreman and driver with positioning of truck and moved discharge chute to guide concrete into forms. Adhered to safety and reporting procedures. Engaged with customers and subcontractors and provided timelines for project completion. Reviewed all project documentation and blueprints to prioritize and schedule job tasks. Monitored inventory of key tools and materials used at each project site to provide consistent availability. Set forming materials to prepare for pouring of concrete. Mixed, spread and patched concrete to specifications for projects. Lead Dishwasher , 09/2003 - 01/2015 Company Name , City , State Washed and sanitized dirty dishes by hand and by using dishwasher. Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff. Stepped into additional roles during busy times to boost coverage of important stations. Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards. Kept kitchen areas neat and clean by removing trash and organizing supplies. Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning. Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals. Kept work area clean, dry and free of debris to prevent incidents and accidents. Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health. Maintained proper temperatures, behaviors and controls to meet or exceed health department standards. Oversaw incoming deliveries, including unboxing supplies, shelving stock and rotating items. Increased machine efficiency by scraping and pre-washing dishes. Assisted with kitchen prep work to help operations run smoothly and meet customer needs. Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless. Cultivated strong customer relationships to generate repeat and referred patronage by offering spotless dishes. Paid close attention to all instructions from supervisor and completed tasks on time. Established great relationships with staff by promoting team-oriented atmosphere through use of communication. Education High School Diploma , 05/2003 Escambia High School - City , State Skills Forklift Operation Power Tools Cleaning Commercial Construction Heavy Lifting Predictive and Preventive Maintenance Materials Packing Concrete Mixing New Construction ","
    CONCRETE LABORER/FINISHER/OPERATOR
    Professional Summary

    Versatile Concrete Laborer accustomed to working in various environments and taking on multiple tasks. Exceptional work ethic, stamina and reliability. Offering many years history of construction experience, excellent attendance record and reputation for reliability. Hardworking Concrete Laborer adept at completing tasks quickly and correctly to maximize team productivity and job efficiency. Knowledgeable about mixing, pouring and smoothing concrete on-site as well as how to work with pre-cast pieces. Focused Concrete Laborer with strong attention to detail, commitment to safety and in any environment. Bringing understanding of appropriate protective measures, correct equipment operation and how to effectively contribute to team success through dedicated and responsible work.

    Work History
    Concrete Laborer/Finisher/Operator , 03/2020 - 04/2021 Company Name , City , State
    • Measured precise amounts of concrete and verified levelness to improve quality of finished product.
    • Installed rebar and molded expansion joints and edges for concrete projects.
    • Operated equipment such as forklifts safely to efficiently complete site work.
    • Demolished and repaired old concrete surfaces.
    • Shoveled materials such as dirt, gravel and asphalt.
    • Leveled, smoothed and finished surfaces of poured concrete for construction projects.
    • Adhered to safety and reporting procedures.
    • Wore correct clothing and protective equipment for jobs.
    • Monitored inventory of key tools and materials used at each project site to provide consistent availability.
    • Reviewed all project documentation and blueprints to prioritize and schedule job tasks.
    • Engaged with customers and subcontractors and provided timelines for project completion.
    • Utilized the crane and jackhammer while observing manufacturer's safety procedures and corporate standards.
    • Applied concrete fabrication techniques to achieve tasks.
    • Routinely lifted and moved items weighing up to 250 pounds.
    • Completed physically demanding tasks such as lifting up to 250 pounds to move job materials.
    • Maintained clean, safe worksite.
    • Mixed, spread and patched concrete to specifications for all assigned projects.
    Concrete Construction Laborer , 01/2015 - 03/2020 Company Name , City , State
    • Installed rebar and molded expansion joints and edges for concrete projects.
    • Measured precise amounts of concrete and verified levelness to improve quality of finished product.
    • Operated equipment such as forklifts safely to efficiently complete site work.
    • Shoveled materials such as dirt, gravel and asphalt.
    • Wore correct clothing and protective equipment for jobs.
    • Leveled, smoothed and finished surfaces of poured concrete for construction projects.
    • Demolished and repaired old concrete surfaces.
    • Operated crane and jack hammer to break up cement.
    • Assisted foreman and driver with positioning of truck and moved discharge chute to guide concrete into forms.
    • Adhered to safety and reporting procedures.
    • Engaged with customers and subcontractors and provided timelines for project completion.
    • Reviewed all project documentation and blueprints to prioritize and schedule job tasks.
    • Monitored inventory of key tools and materials used at each project site to provide consistent availability.
    • Set forming materials to prepare for pouring of concrete.
    • Mixed, spread and patched concrete to specifications for projects.
    Lead Dishwasher , 09/2003 - 01/2015 Company Name , City , State
    • Washed and sanitized dirty dishes by hand and by using dishwasher.
    • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff.
    • Stepped into additional roles during busy times to boost coverage of important stations.
    • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
    • Kept kitchen areas neat and clean by removing trash and organizing supplies.
    • Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
    • Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
    • Kept work area clean, dry and free of debris to prevent incidents and accidents.
    • Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
    • Maintained proper temperatures, behaviors and controls to meet or exceed health department standards.
    • Oversaw incoming deliveries, including unboxing supplies, shelving stock and rotating items.
    • Increased machine efficiency by scraping and pre-washing dishes.
    • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
    • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
    • Cultivated strong customer relationships to generate repeat and referred patronage by offering spotless dishes.
    • Paid close attention to all instructions from supervisor and completed tasks on time.
    • Established great relationships with staff by promoting team-oriented atmosphere through use of communication.
    Education
    High School Diploma , 05/2003
    Escambia High School - City , State
    Skills
    • Forklift Operation
    • Power Tools
    • Cleaning
    • Commercial Construction
    • Heavy Lifting
    • Predictive and Preventive Maintenance
    • Materials Packing
    • Concrete Mixing
    • New Construction
    ",CONSTRUCTION +79663360," SUBSTITUTE TEACHER Professional Summary Enthusiastic and self-motivated professional, with experience as a youth worker, seeks an opportunity to enhance existing skills in working with vulnerable children and families. I am familiar with the challenges and difficulties that children living in stressful family situations face and am keen to offer support that facilitates lasting change. In my work with students, I have direct experience of the impact of abuse and neglect on children's development and functioning. I wish to work in partnership with other professionals to ensure that children grow up to achieve their full potential in safe, loving environments whether that is at home with their birth family or in alternative settings. Core Qualifications Analytical Thinking - Applies logic to solve problems and get the job done.  Knowledge of child development and the impact of +abuse/trauma on children's functioning  Even Temperament Controlling emotions and not retaliating to negative behavior. Excellent communication - Can use language effectively to gather information and facilitate the exchange of ideas. Decision Making - Can make decisions and take responsibility for them. Ethics - Has personal and professional ethics and fosters a diverse and respectful workplace. Interpersonal Relations - Exhibits respect and understand of others to maintain professional relationships. Interpersonal Awareness: The ability to have and show empathy to others. Listens well and responds in a non-threatening way. Results Oriented - Achieves goals in a timely manner while providing excellent client service. Experience April 2015 to Current Company Name City , State Substitute Teacher Carried out programs of study prescribed in the lesson plans. Built rapport and relationships with students, families and staff. Created a classroom environment that is orderly and conducive to learning and appropriate to the maturity and interests of the students. Guided the learning process toward the achievement of curriculum goals and designated outcomes. Established and maintained consistent boundaries for students in regards to conduct and behavior. Ensured that students that are struggling or at-risk of failing receive appropriate support as needed. Explored reasons behind student's truancy or poor attendance in order to refer onwards to school counselors. Worked in partnership with school staff to achieve learning outcomes. Maintained communication with teachers and family's regarding student's achievements. Was mindful of and reported any incidents of abuse, exploitation or neglect to appropriate professionals in line with district policies. August 2012 to August 2015 Company Name City , State Youth Worker Built one on one relationships with students of various ages, ethnicities and backgrounds. Provided life skill training (budgeting, personal responsibility, integrity, job skills, etc) and mentoring to students. Assisted students with planning for college/university attendance. Supported students to grow in self-esteem, positive coping strategies, and social skills. Appropriately discussed difficult/traumatic life experiences with students (i.e. poor self-esteem, bullying, stressful home life, removal from birth family, foster care, etc); helping them to address negative emotions/beliefs surrounding these experiences. Empowered students to develop skills in leadership, communication, decision-making, and healthy boundaries. Provided support to students with learning difficulties. Maintained close links with parents/family to communicate child's progress. Encouraged the involvement of parents/family in participating in school and related activities. Reported any incidents of child protection/neglect in line with CRU policies. Took the lead in planning & organizing successful fundraisers benefiting students' ongoing development. Liaised with local community to enhance relationships with CRU. Assessed, budget, and execute organizational goals. Developed Bible studies for students. Built relationships with people to generate financial support for occupation. September 2010 to August 2012 Company Name City , State Mechanic Performed maintenance on airport and airline facilities and equipment. Performed regular preventive maintenance and corrective maintenance. Submitted manual encoding. Fixed and manage the conveyor belts and carousels. Installed and repaired fire and safety doors. June 2007 to September 2010 Company Name City , State Baggage Handler Assisted customers with luggage. Helped check-in customers bags boarding passes. Reported left behind luggage and contacted the owner. Managed checkpoint security lanes. Education Dallas Theological Seminary-Houston Campus Master of Arts : Christian Education Christian Education 2013 City , State Bachelor of Science : Christian Leadership/Biblical Studies Christian Leadership/Biblical Studies Skills ·         +Computer literate and valid Texas driver's +license/insurance + +·        Great communication and note-taking skills  ​ ","
    SUBSTITUTE TEACHER
    Professional Summary
    Enthusiastic and self-motivated professional, with experience as a youth worker, seeks an opportunity to enhance existing skills in working with vulnerable children and families. I am familiar with the challenges and difficulties that children living in stressful family situations face and am keen to offer support that facilitates lasting change. In my work with students, I have direct experience of the impact of abuse and neglect on children's development and functioning. I wish to work in partnership with other professionals to ensure that children grow up to achieve their full potential in safe, loving environments whether that is at home with their birth family or in alternative settings.
    Core Qualifications
    • Analytical Thinking - Applies logic to solve problems and get the job done.
    •  Knowledge of child development and the impact of +abuse/trauma on children's functioning 
    • Even Temperament Controlling emotions and not retaliating to negative behavior.
    • Excellent communication - Can use language effectively to gather information and facilitate the exchange of ideas.
    • Decision Making - Can make decisions and take responsibility for them.
    • Ethics - Has personal and professional ethics and fosters a diverse and respectful workplace.
    • Interpersonal Relations - Exhibits respect and understand of others to maintain professional relationships.
    • Interpersonal Awareness: The ability to have and show empathy to others. Listens well and responds in a non-threatening way.
    • Results Oriented - Achieves goals in a timely manner while providing excellent client service.
    Experience
    April 2015
    to
    Current
    Company Name City , State Substitute Teacher
    • Carried out programs of study prescribed in the lesson plans.
    • Built rapport and relationships with students, families and staff.
    • Created a classroom environment that is orderly and conducive to learning and appropriate to the maturity and interests of the students.
    • Guided the learning process toward the achievement of curriculum goals and designated outcomes.
    • Established and maintained consistent boundaries for students in regards to conduct and behavior.
    • Ensured that students that are struggling or at-risk of failing receive appropriate support as needed.
    • Explored reasons behind student's truancy or poor attendance in order to refer onwards to school counselors.
    • Worked in partnership with school staff to achieve learning outcomes.
    • Maintained communication with teachers and family's regarding student's achievements.
    • Was mindful of and reported any incidents of abuse, exploitation or neglect to appropriate professionals in line with district policies.
    August 2012
    to
    August 2015
    Company Name City , State Youth Worker
    • Built one on one relationships with students of various ages, ethnicities and backgrounds.
    • Provided life skill training (budgeting, personal responsibility, integrity, job skills, etc) and mentoring to students.
    • Assisted students with planning for college/university attendance.
    • Supported students to grow in self-esteem, positive coping strategies, and social skills.
    • Appropriately discussed difficult/traumatic life experiences with students (i.e.
    • poor self-esteem, bullying, stressful home life, removal from birth family, foster care, etc); helping them to address negative emotions/beliefs surrounding these experiences.
    • Empowered students to develop skills in leadership, communication, decision-making, and healthy boundaries.
    • Provided support to students with learning difficulties.
    • Maintained close links with parents/family to communicate child's progress.
    • Encouraged the involvement of parents/family in participating in school and related activities.
    • Reported any incidents of child protection/neglect in line with CRU policies.
    • Took the lead in planning & organizing successful fundraisers benefiting students' ongoing development.
    • Liaised with local community to enhance relationships with CRU.
    • Assessed, budget, and execute organizational goals.
    • Developed Bible studies for students.
    • Built relationships with people to generate financial support for occupation.
    September 2010
    to
    August 2012
    Company Name City , State Mechanic
    • Performed maintenance on airport and airline facilities and equipment.
    • Performed regular preventive maintenance and corrective maintenance.
    • Submitted manual encoding.
    • Fixed and manage the conveyor belts and carousels.
    • Installed and repaired fire and safety doors.
    June 2007
    to
    September 2010
    Company Name City , State Baggage Handler
    • Assisted customers with luggage.
    • Helped check-in customers bags boarding passes.
    • Reported left behind luggage and contacted the owner.
    • Managed checkpoint security lanes.
    Education
    Dallas Theological Seminary-Houston Campus Master of Arts : Christian Education Christian Education
    2013
    City , State Bachelor of Science : Christian Leadership/Biblical Studies Christian Leadership/Biblical Studies
    Skills
    ·         +Computer literate and valid Texas driver's +license/insurance +
    +·        Great communication and note-taking skills 
    ​
    ",TEACHER +61065616," CONSTRUCTION MATERIALS FIELD REPRESENTATIVE Summary Result-oriented, high-energy, hands-on professional. Highly motivated, creative, organized and versatile person, with over twelve years' experience within the Construction Materials Inspection and Testing industry. I possess the ability to solve complex problems in a fast-paced environment, by using critical thinking and assertiveness. I have proven ability to self-direct, complete projects with limited supervision and grasp new concepts and ideas effectively. I am talented in team building, seeing opportunities, strategic planning and leadership development for effective strategy execution. I am logical and purposeful in my approach to creating and delivering value. My personality is very even keeled, which provides me the ability to acclimate to any environment. I will prove to be an asset to your company. I can assure you that my work experience and initiative will help me achieve all goals expected of me. +SPECIALITIES: Strong leadership, excellent communication skills (verbal, written, media), competent, excellent presentation, service-oriented, active listener, social perceptiveness, critical thinker, strong team player, detail-oriented, goal-oriented, motivated, dutiful respect for compliance in all regulatory organizations. Accomplishments Asphalt Paving Technician, Level 1: Florida Department of Transportation (May 2005) -Earthwork Construction Inspection: Florida Department of Transportation (September 2005) - Asphalt Paving Technician, Level1B: Texas Department of Transportation (October 2008) - Soils &Flexible Base Technician, S102B: Texas Department of Transportation (October 2007). Experience 01/2007 to Current Construction Materials Field Representative Company Name － City , State Performs field investigations, engineering analyses, construction monitoring Performs core sampling and soil analysis on surveying projects Performs field and laboratory testing on construction materials Performs Post-Tension Stressing Observations and Inspections on Post-Tensioned Slabs Performs testing in the Field and Laboratory for sampling and inspection of Construction Materials to determine conformance with specifications. Assists with the maintenance of laboratory and field equipment and arranges for procurement of new equipment as needed. Assists with the calibration of Field Equipment as needed Reviews architectural, civil, structural drawings and specifications for code specifications and structural integrity Performs Fire Stop Systems, Fire Proofing Systems and Fire Rating Inspections Reviews project plans and specifications to prepare and coordinate testing scope for various projects including, University of Texas System, City of Austin, Leander ISD, Austin-Bergstrom Airport Aviation Authority, Texas Facilities Commission & Travis County Government. 01/2005 to 01/2006 Construction Materials Field Representative Company Name － City , State Performed compaction testing of placed fill, and asphalt. Sampled soil, aggregate, concrete, grout, and hot-mixed asphalt. Performed various testing of soils, asphalt, and concrete, including triaxial shear, permeability, soil cement mix designs, and asphalt mix designs Observed and oversaw asphalt coring, and oversized fill placement. Inspected post-tension cables for slab-on-grade, epoxy bolts, and rebar for masonry. Laboratory testing included sieve analysis, plasticity index, proctor, specific gravity, swell, hydrometer, consolidation, moisture/density, PH, resistivity, sand equivalent, rice, Marshall Unit weight, oil content, and compressive strength of concrete and grout. Attended and participated in professional association meetings and functions. 01/2003 to 01/2005 Construction Materials Field Representative F Construction Materials Field Representative Company Name － City , State Performed compaction testing of placed fill, sampled concrete and sampled hot-mixed asphalt Performed compaction tests on asphalt to determine roll patterns, asphalt coring, sampled aggregates for asphalt mix design Performed Laboratory testing included sieve analysis, plasticity index, proctor, specific gravity, sand calibration, rice and Marshall unit weight Performed field evaluation of project sites for geotechnical evaluations including logging boring/test pit/rock core explorations, soil classification and sampling and percolation testing Coordinated utilities locate and traffic control when needed and preparing site descriptions for geotechnical evaluation reports Performed Reinforcing Steel Inspections on various types of structures. Education and Training July 2008 Bachelor Of Science : Construction Management Belford University Construction Management July 1984 Ordinary Level University of London Skills cables, calibration, inspection, Laboratory testing, logging, masonry, procurement, Proofing ","
    CONSTRUCTION MATERIALS FIELD REPRESENTATIVE
    Summary
    Result-oriented, high-energy, hands-on professional. Highly motivated, creative, organized and versatile person, with over twelve years' experience within the Construction Materials Inspection and Testing industry. I possess the ability to solve complex problems in a fast-paced environment, by using critical thinking and assertiveness. I have proven ability to self-direct, complete projects with limited supervision and grasp new concepts and ideas effectively. I am talented in team building, seeing opportunities, strategic planning and leadership development for effective strategy execution. I am logical and purposeful in my approach to creating and delivering value. My personality is very even keeled, which provides me the ability to acclimate to any environment. I will prove to be an asset to your company. I can assure you that my work experience and initiative will help me achieve all goals expected of me. +SPECIALITIES: Strong leadership, excellent communication skills (verbal, written, media), competent, excellent presentation, service-oriented, active listener, social perceptiveness, critical thinker, strong team player, detail-oriented, goal-oriented, motivated, dutiful respect for compliance in all regulatory organizations.
    Accomplishments
    • Asphalt Paving Technician, Level 1: Florida Department of Transportation (May 2005) -Earthwork Construction Inspection: Florida Department of Transportation (September 2005) - Asphalt Paving Technician, Level1B: Texas Department of Transportation (October 2008) - Soils &Flexible Base Technician, S102B: Texas Department of Transportation (October 2007).
    Experience
    01/2007 to Current
    Construction Materials Field Representative Company Name － City , State
    • Performs field investigations, engineering analyses, construction monitoring Performs core sampling and soil analysis on surveying projects Performs field and laboratory testing on construction materials Performs Post-Tension Stressing Observations and Inspections on Post-Tensioned Slabs Performs testing in the Field and Laboratory for sampling and inspection of Construction Materials to determine conformance with specifications.
    • Assists with the maintenance of laboratory and field equipment and arranges for procurement of new equipment as needed.
    • Assists with the calibration of Field Equipment as needed Reviews architectural, civil, structural drawings and specifications for code specifications and structural integrity Performs Fire Stop Systems, Fire Proofing Systems and Fire Rating Inspections Reviews project plans and specifications to prepare and coordinate testing scope for various projects including, University of Texas System, City of Austin, Leander ISD, Austin-Bergstrom Airport Aviation Authority, Texas Facilities Commission & Travis County Government.
    01/2005 to 01/2006
    Construction Materials Field Representative Company Name － City , State
    • Performed compaction testing of placed fill, and asphalt.
    • Sampled soil, aggregate, concrete, grout, and hot-mixed asphalt.
    • Performed various testing of soils, asphalt, and concrete, including triaxial shear, permeability, soil cement mix designs, and asphalt mix designs Observed and oversaw asphalt coring, and oversized fill placement.
    • Inspected post-tension cables for slab-on-grade, epoxy bolts, and rebar for masonry.
    • Laboratory testing included sieve analysis, plasticity index, proctor, specific gravity, swell, hydrometer, consolidation, moisture/density, PH, resistivity, sand equivalent, rice, Marshall Unit weight, oil content, and compressive strength of concrete and grout.
    • Attended and participated in professional association meetings and functions.
    01/2003 to 01/2005
    Construction Materials Field Representative F Construction Materials Field Representative Company Name － City , State
    • Performed compaction testing of placed fill, sampled concrete and sampled hot-mixed asphalt Performed compaction tests on asphalt to determine roll patterns, asphalt coring, sampled aggregates for asphalt mix design Performed Laboratory testing included sieve analysis, plasticity index, proctor, specific gravity, sand calibration, rice and Marshall unit weight Performed field evaluation of project sites for geotechnical evaluations including logging boring/test pit/rock core explorations, soil classification and sampling and percolation testing Coordinated utilities locate and traffic control when needed and preparing site descriptions for geotechnical evaluation reports Performed Reinforcing Steel Inspections on various types of structures.
    Education and Training
    July 2008
    Bachelor Of Science : Construction Management Belford University Construction Management
    July 1984
    Ordinary Level University of London
    Skills
    cables, calibration, inspection, Laboratory testing, logging, masonry, procurement, Proofing
    ",CONSTRUCTION +17095812," BUSINESS DEVELOPMENT MANAGER Career Overview Career Overview: Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Automotive/ Motor Vehicle, Healthcare ­ Pharmacy Technician. Experience: Highly enthusiastic customer service professional with 20 years client interface experience. I have experience working in automotive industry for the past 15 years. Qualified Customer Service Manager offering a record of successful job performance, proven problem solving ability and experience developing and implementing innovative solutions. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. As a Pharmacy Technician with 1 year of retail pharmacy experience. Self Starter with knowledge of Medicaid and Medicare procedures. Hardworking, Multitask Oriented, Organized, Service Driven, Dependable, Committed, Customer Focused, Dedicated, Detail Oriented Experience, Focused and Gifted. Relocation: At this time relocation would not be good for me, but in the future is possible. Hourly Rate $ 18.00 Salary: Open Core Strengths Customer Service Expert, Adaptive Team Player, Excellent Telephone Etiquette. Creative problem solving, Critical thinking, Customer service, Data collection, Data entry, Documentation, Email, Executive management support, Filing, Grammar, Strong Organizational Skills. Core Strengths Sharp problem solver Active listening skills Energetic work attitude Customer service expert Adaptive team player sharp problem solverActive listening skillsEnergetic work attitudeCustomer service expertAdaptive team player Accomplishments harp problem solverActive listening skillsEnergetic work attitudeCustomer service expertAdaptive team player. ​ Work Experience Business Development Manager Jan 2009 to Jan 2011 Company Name － City , State Problem Solver, Energetic Work Attitude. Accomplishments Customer Assistance *Worked with company systems such as live Support and diligently completed all assigned tasks, working overtime as needed. Market Research * Interviewed clients via market research surveys to identify product issues and customer needs. Customer Service *Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Computed Data Reports, *Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Work Experience Customer Service Call Center, May 2011 to Jul 2012 Airport Marina Ford, Organized weekly sales reports for the sales department to track product success. Guaranteed positive customer experiences and resolved all customer complaints. los angeles California Customer Service Call Center Demonstrated mastery of customer service call script within specified time frames. Collected customer feedback and made process changes to exceed customer satisfaction goals. Addressed customer service inquiries in a timely and accurate. Maintained up to date records at all times. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing followup calls for customers who reported product issues. Properly directed inbound calls in phone queues to improve call flow. Collected customer feedback and made process changes to exceed customer satisfaction goals. Customer Representative Jan 2008 to Jan 2009 Company Name － City , State Developed new customer prospects or referrals. outbound and inbound phones calls , invite customers to our dealership for new promotions. Following leads and making appointments for service department. Oversea my departments, making sure my coworkers were placing calls, setting up appointments and making follow ups for show and no show customers. Contacted new and existing customers to discuss how specific products could meet their needs. Generated new sales opportunities through direct and telephone selling and emails. Organized weekly sales reports for the sales department to track product success. Created new processes and systems for increasing customer service satisfaction. Achieved high sales percentage with consultative, valuefocused customer service approach. Interacted with customers and retail buyers to followup on shipping statuses and expedited orders. Promptly responded to general inquiries from members, staff, and clients via mail, email and fax. Assisted customers with store and product complaints. Business Development center (Customer Representative California My job duties were making phones calls to invite customers to our dealership for new promotions. Following leads and also making appointments for service department as well. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Compiled weekly monetary reports and records for store managers. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Executed outbound calls to existing customer base resulting in sales. Recommended selected and helped locate merchandise based on customer needs and desires. Communicated all merchandise needs or issues to appropriate supervisors. Generated leads for new sales through telephone and email contact with customers. Generated new service( leads) opportunities through direct and telephone selling and emails. Customer relations Mar 2000 to Jul 2005 Company Name － City , State Assisted customers with store and product complaints. Compiled weekly monetary reports and records for store managers. Organized weekly sales reports for the sales departmentto track product success. Created new processes and systems for increasing customer service satisfaction. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Resolved product issues and shared benefits of new technology. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service requests and emergency call-outs. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Guaranteed positive customer experiences and resolved all customer complaints. ​ Educational Background Pharmacy 2002 Carree College of America － City , State , united states Coursework in Pharmacy Technology, Pharmacology and Pharmacy Law High School Diploma , General Diploma 1994 Thomas Jefferson High School － City , State Skills Public Relations,, enthusiastic people person, advanced problem-solving, great organizational skills Careful and active listener Professional and friendly, mulch-tasking client Relations,computer Proficiency,Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing,and great telephone skills. ","
    BUSINESS DEVELOPMENT MANAGER
    Career Overview
    Career Overview: Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Automotive/ Motor Vehicle, Healthcare ­ Pharmacy Technician. Experience: Highly enthusiastic customer service professional with 20 years client interface experience. I have experience working in automotive industry for the past 15 years. Qualified Customer Service Manager offering a record of successful job performance, proven problem solving ability and experience developing and implementing innovative solutions. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. As a Pharmacy Technician with 1 year of retail pharmacy experience. Self Starter with knowledge of Medicaid and Medicare procedures. Hardworking, Multitask Oriented, Organized, Service Driven, Dependable, Committed, Customer Focused, Dedicated, Detail Oriented Experience, Focused and Gifted. Relocation: At this time relocation would not be good for me, but in the future is possible. Hourly Rate $ 18.00 Salary: Open Core Strengths Customer Service Expert, Adaptive Team Player, Excellent Telephone Etiquette. Creative problem solving, Critical thinking, Customer service, Data collection, Data entry, Documentation, Email, Executive management support, Filing, Grammar, Strong Organizational Skills.
    Core Strengths
    • Sharp problem solver
    • Active listening skills
    • Energetic work attitude
    • Customer service expert
    • Adaptive team player

    sharp problem solverActive listening skillsEnergetic work attitudeCustomer service expertAdaptive team player
    Accomplishments
    harp problem solverActive listening skillsEnergetic work attitudeCustomer service expertAdaptive team player.
    ​
    Work Experience
    Business Development Manager Jan 2009 to Jan 2011
    Company Name － City , State
    • Problem Solver, Energetic Work Attitude.
    • Accomplishments Customer Assistance *Worked with company systems such as live Support and diligently completed all assigned tasks, working overtime as needed.
    • Market Research * Interviewed clients via market research surveys to identify product issues and customer needs.
    • Customer Service *Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
    • Computed Data Reports, *Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
    • Work Experience Customer Service Call Center, May 2011 to Jul 2012 Airport Marina Ford, Organized weekly sales reports for the sales department to track product success. Guaranteed positive customer experiences and resolved all customer complaints. los angeles California Customer Service Call Center Demonstrated mastery of customer service call script within specified time frames.
    • Collected customer feedback and made process changes to exceed customer satisfaction goals.
    • Addressed customer service inquiries in a timely and accurate.
    • Maintained up to date records at all times.
    • Developed effective relationships with all call center departments through clear communication.
    • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
    • Built customer loyalty by placing followup calls for customers who reported product issues.
    • Properly directed inbound calls in phone queues to improve call flow.
    • Collected customer feedback and made process changes to exceed customer satisfaction goals.
    Customer Representative Jan 2008 to Jan 2009
    Company Name － City , State
    • Developed new customer prospects or referrals. outbound and inbound phones calls , invite customers to our dealership for new promotions.
    • Following leads and making appointments for service department.
    • Oversea my departments, making sure my coworkers were placing calls, setting up appointments and making follow ups for show and no show customers.
    • Contacted new and existing customers to discuss how specific products could meet their needs.
    • Generated new sales opportunities through direct and telephone selling and emails.
    • Organized weekly sales reports for the sales department to track product success.
    • Created new processes and systems for increasing customer service satisfaction.
    • Achieved high sales percentage with consultative, valuefocused customer service approach.
    • Interacted with customers and retail buyers to followup on shipping statuses and expedited orders.
    • Promptly responded to general inquiries from members, staff, and clients via mail, email and fax.
    • Assisted customers with store and product complaints.
    • Business Development center (Customer Representative California My job duties were making phones calls to invite customers to our dealership for new promotions.
    • Following leads and also making appointments for service department as well.
    • Assisted customers with store and product complaints.
    • Guaranteed positive customer experiences and resolved all customer complaints.
    • Compiled weekly monetary reports and records for store managers.
    • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
    • Executed outbound calls to existing customer base resulting in sales.
    • Recommended selected and helped locate merchandise based on customer needs and desires.
    • Communicated all merchandise needs or issues to appropriate supervisors.
    • Generated leads for new sales through telephone and email contact with customers.
    • Generated new service( leads) opportunities through direct and telephone selling and emails.
    Customer relations Mar 2000 to Jul 2005
    Company Name － City , State
    Assisted customers with store and product complaints. Compiled weekly monetary reports and records for store managers. Organized weekly sales reports for the sales departmentto track product success. Created new processes and systems for increasing customer service satisfaction. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Resolved product issues and shared benefits of new technology. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service requests and emergency call-outs. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Guaranteed positive customer experiences and resolved all customer complaints.
    ​
    Educational Background
    Pharmacy 2002 Carree College of America － City , State , united states Coursework in Pharmacy Technology, Pharmacology and Pharmacy Law
    High School Diploma , General Diploma 1994 Thomas Jefferson High School － City , State
    Skills
    Public Relations,, enthusiastic people person, advanced problem-solving, great organizational skills Careful and active listener Professional and friendly, mulch-tasking client Relations,computer Proficiency,Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing,and great telephone skills.
    ",BUSINESS-DEVELOPMENT +13583538," ASSISTANT TEACHER Summary Teacher's Aide who has lovingly taught 8 children, ages 0 through 18 months. Thorough in guiding children through a variety of daily activities and making sure the curriculum is age-appropriate and fun. Dependable and reliable worked others shifts when they couldn't make it to work. Highlights Charting and recordkeeping Child abuse prevention Understands developmental disorders Active listener First aid certificate Basic clerical knowledge Reliable and punctual Friendly Cheerful and energetic Teamwork oriented Housekeeping Experience Assistant Teacher November 2014 to October 2015 Company Name － City , State Assistant TeacherSanitized all toys and play areas daily. Maintained a safe, clean and constantly supervised play environment. Supported children's emotional and social development with one-on-one attention. Prepared, served and cleaned up daily meals for 8 children. Used read-aloud time and alphabet games to promote early literacy. Used clear communication and professionalism to develop constructive relationships with families. Clearly communicated to children in developmentally appropriate way. Carefully supervised children in play area. Instructed children in health and personal habits including eating, resting and toilet habits. Cashier, Hostess, Salad Bar Person November 2006 to January 2009 Company Name － City , State Accepted payment from customers and made change as necessary. Assisted diners with seating as needed Assisted co-workers. Cleaned and prepared various foods for cooking or serving Cleaned bars, work areas, and tables Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers Performed serving, cleaning, and stocking duties in establishments Prepared coffee-based and other beverages on request; serve prepared pastries and other food items Used all food handling standards Washed, peeled, cut, and seeded fruits and vegetables Compiled and maintained records of food use and expenditures Prepared the buffet and salad bar for dinner service. Continually kept carpets and floor clear of debris. Received frequent customer compliments for going above and beyond normal duties. Cashier, Hostess, Salad Bar Person July 2004 to September 2006 Company Name － City , State Accepted payment from customers and made change as necessary. Assisted co-workers. Assisted diners with seating as needed Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned and prepared various foods for cooking or serving Cleaned bars, work areas, and tables Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers Greeted guests and sat them at tables or in waiting areas Kept drink stations clean and ready for service Prepared coffee-based and other beverages on request; serve prepared pastries and other food items Prepared food items such as sandwiches, salads, soups, and beverages Stocked supplies in serving stations, cupboards, refrigerators, and salad bars Stored clean equipment and utensils Used all food handling standards Washed, peeled, cut, and seeded fruits and vegetables Communicated with customers regarding orders, comments, and complaints Compiled and maintained records of food use and expenditures Provided customers with product details, such as coffee blend and preparation descriptions Prepared the buffet and salad bar for dinner service. Continually kept carpets and floor clear of debris. Maintained a professional tone at all times, including during peak rush hours. Received frequent customer compliments for going above and beyond normal duties. Owner, receptionist, Sales April 2001 to December 2003 Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Made copies, sent faxes and handled all incoming and outgoing correspondence. Issued 8 paychecks to vendors and suppliers on a bi-weekly basis. Handled cash and deposits using the proper accounting procedures and documentation. 3years of office experience. Addressed negative customer feedback immediately.Kept records of room availability and guests' accounts, manually or using computers. Kept records of room availability and guests' accounts, manually or using computers. Monitored daily banking transactions. Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties. Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments .Demonstrated that customers come first by serving them with a sense of urgency. Maintained friendly and professional customer interactions. Worked as a team member to provide the highest level of service to customers. Education Associate of Science : Computer Information Science AS , 2017 Everest University Online － City , State , US Recipient of Zenith Grant, Social Work University of North Dakota － City , State I got Credits and I finished most of my Liberals 08/2012 - 05/2014 I did alot of classes for Social Work Business Northland Community and Technical College － City , State I took alot of classes for Office Assistant and did Liberals too. 08/2008 - 05/2014 Skills People skills enthusiastic people person, problem-solving organizational skills ","
    ASSISTANT TEACHER
    Summary

    Teacher's Aide who has lovingly taught 8 children, ages 0 through 18 months. Thorough in guiding children through a variety of daily activities and making sure the curriculum is age-appropriate and fun. Dependable and reliable worked others shifts when they couldn't make it to work.

    Highlights
    • Charting and recordkeeping
    • Child abuse prevention
    • Understands developmental disorders
    • Active listener
    • First aid certificate
    • Basic clerical knowledge
    • Reliable and punctual
    • Friendly
    • Cheerful and energetic
    • Teamwork oriented
    • Housekeeping
    Experience
    Assistant Teacher
    November 2014 to October 2015     Company Name － City , State
    • Assistant TeacherSanitized all toys and play areas daily.
    • Maintained a safe, clean and constantly supervised play environment.
    • Supported children's emotional and social development with one-on-one attention.
    • Prepared, served and cleaned up daily meals for 8 children.
    • Used read-aloud time and alphabet games to promote early literacy.
    • Used clear communication and professionalism to develop constructive relationships with families.
    • Clearly communicated to children in developmentally appropriate way.
    • Carefully supervised children in play area.
    • Instructed children in health and personal habits including eating, resting and toilet habits.
    Cashier, Hostess, Salad Bar Person
    November 2006 to January 2009     Company Name － City , State
    • Accepted payment from customers and made change as necessary.
    • Assisted diners with seating as needed
    • Assisted co-workers.
    • Cleaned and prepared various foods for cooking or serving
    • Cleaned bars, work areas, and tables
    • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
    • Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
    • Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers
    • Performed serving, cleaning, and stocking duties in establishments
    • Prepared coffee-based and other beverages on request; serve prepared pastries and other food items
    • Used all food handling standards
    • Washed, peeled, cut, and seeded fruits and vegetables
    • Compiled and maintained records of food use and expenditures
    • Prepared the buffet and salad bar for dinner service.
    • Continually kept carpets and floor clear of debris.
    • Received frequent customer compliments for going above and beyond normal duties.
    Cashier, Hostess, Salad Bar Person
    July 2004 to September 2006     Company Name － City , State
    • Accepted payment from customers and made change as necessary.
    • Assisted co-workers.
    • Assisted diners with seating as needed
    • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
    • Cleaned and prepared various foods for cooking or serving
    • Cleaned bars, work areas, and tables
    • Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
    • Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers
    • Greeted guests and sat them at tables or in waiting areas
    • Kept drink stations clean and ready for service
    • Prepared coffee-based and other beverages on request; serve prepared pastries and other food items
    • Prepared food items such as sandwiches, salads, soups, and beverages
    • Stocked supplies in serving stations, cupboards, refrigerators, and salad bars
    • Stored clean equipment and utensils
    • Used all food handling standards
    • Washed, peeled, cut, and seeded fruits and vegetables
    • Communicated with customers regarding orders, comments, and complaints
    • Compiled and maintained records of food use and expenditures
    • Provided customers with product details, such as coffee blend and preparation descriptions
    • Prepared the buffet and salad bar for dinner service.
    • Continually kept carpets and floor clear of debris.
    • Maintained a professional tone at all times, including during peak rush hours.
    • Received frequent customer compliments for going above and beyond normal duties.
    Owner, receptionist, Sales
    April 2001 to December 2003     Company Name － City , State
    • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
    • Maintained the front desk and reception area in a neat and organized fashion.
    • Made copies, sent faxes and handled all incoming and outgoing correspondence.
    • Issued 8 paychecks to vendors and suppliers on a bi-weekly basis.
    • Handled cash and deposits using the proper accounting procedures and documentation.
    • 3years of office experience.
    • Addressed negative customer feedback immediately.Kept records of room availability and guests' accounts, manually or using computers.
    • Kept records of room availability and guests' accounts, manually or using computers.
    • Monitored daily banking transactions.
    • Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
    • Recommended and helped customers select merchandise based on their needs.
    • Exchanged returned merchandise for customers quickly and efficiently.
    • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
    • .Demonstrated that customers come first by serving them with a sense of urgency.
    • Maintained friendly and professional customer interactions.
    • Worked as a team member to provide the highest level of service to customers.
    Education
    Associate of Science : Computer Information Science AS , 2017 Everest University Online － City , State , US

    Recipient of Zenith Grant,
    Social Work University of North Dakota － City , State

    I got Credits and I finished most of my Liberals 08/2012 - 05/2014 I did alot of classes for Social Work
    Business Northland Community and Technical College － City , State

    I took alot of classes for Office Assistant and did Liberals too. 08/2008 - 05/2014
    Skills

    • People skills
    • enthusiastic people person,
    • problem-solving
    • organizational skills
    ",TEACHER +17694454," SHIFT SUPERVISOR Summary Service-oriented Shift Supervisor with 2 1/2 years background in training workers, and maintaining a strong relationship with my workers an customers. Core competencies include leadership, determination and dedication as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Education and Training May 2016 Associate of International Business : International Business/ Politics Monroe Community College － City , State International Business/ Politics June 2013 High School Diploma : International Business/ Politics Kensington High School for the Creative and Performing Arts － City , State International Business/ Politics Experience 12/2014 to 08/2015 Company Name － City , State First-Line Supervisors of Retail Sales Workers +Greet customers and ascertain what each customer wants or needs. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Compute sales prices, total purchases and receive and process cash or credit payment. Help customers try on or fit merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Maintain records related to sales. Sell or arrange for delivery, insurance, financing, or service contracts for merchandise. Place special orders or call other stores to find desired items. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Prepare merchandise for purchase or rental. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Ticket, arrange and display merchandise to promote sales. Estimate quantity and cost of merchandise required, such as paint or floor covering. Bag or package purchases, and wrap gifts. Clean shelves, counters, and tables. Rent merchandise to customers. 09/2014 to Current Shift Supervisor Company Name － City , State Monitor behavior of subordinates to ensure alert, courteous, and professional behavior toward inmates, parolees, fellow employees, visitors, and the public. Instruct employees or provide on-the-job training. Set up employee work schedules. Supervise my team while they're out on the line, helping with the customers. Bake, line cook, cashier, open and close the store, stoke/inventory, cleans, customer services. Examine incoming or outgoing mail to ensure conformance with regulations. Resolve customer complaints regarding sales and service. Oversee regional and local sales managers and their staffs. Listen to and resolve customer complaints regarding services, products, or personnel. Examine merchandise to ensure correct pricing and display, and that it functions as advertised. Examine products purchased for resale or received for storage to determine product condition. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. 02/2014 to 08/2014 Choreographer / Secretary Company Name － City , State Direct rehearsals to instruct dancers in how to use dance steps, and in techniques to achieve desired effects. Read and study story lines and musical scores to determine how to translate ideas and moods into dance movements. Design dances for individual dancers, dance companies, musical theater, opera, fashion shows, film, television productions and special events, and for dancers ranging from beginners to professionals. Choose the music, sound effects, or spoken narrative to accompany a dance. Advise dancers on how to stand and move properly, teaching correct dance techniques to help prevent injuries. Audition performers for one or more dance parts. Coordinate production music with music directors. Direct and stage dance presentations for various forms of entertainment. Develop ideas for creating dances, keeping notes and sketches to record influences. Train, exercise, and attend dance classes to maintain high levels of technical proficiency, physical ability, and physical fitness. Teach students, dancers, and other performers about rhythm and interpretive movement. Assess students' dancing abilities to determine where improvement or change is needed. Seek influences from other art forms such as theater, the visual arts, and architecture. Design sets, lighting, costumes, and other artistic elements of productions, in collaboration with cast members. Experiment with different types of dancers, steps, dances, and placements, testing ideas informally to get feedback from dancers. Record dance movements and their technical aspects, using a technical understanding of the patterns and formations of choreography. Manage dance schools, or assist in their management. Re-stage traditional dances and works in dance companies' repertoires, developing new interpretations. Direct or coordinate the supportive services department of a business, agency, or organization. Plan, administer and control budgets for contracts, equipment and supplies. Monitor the facility to ensure that it remains safe, secure, and well-maintained. Prepare and review operational reports and schedules to ensure accuracy and efficiency. Hire and terminate clerical and administrative personnel. Set goals and deadlines for the department. Set goals and deadlines for the department. Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems. Oversee construction and renovation projects to improve efficiency and to ensure that facilities meet environmental, health, and security standards, and comply with government regulations. Acquire, distribute and store supplies. 01/2005 to 12/2008 Assistant Company Name － City , State Establish and enforce rules for behavior, and procedures for maintaining order. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills. Observe and evaluate children's performance, behavior, social development, and physical health. Read books to entire classes or to small groups. Attend to children's basic needs by feeding them, dressing them, and changing their diapers. Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play. Provide disabled students with assisting devices, supportive technology, and assistance accessing facilities such as restrooms. Assimilate arriving children to the school environment by greeting them, helping them remove utterer, and selecting activities of interest to them. Serve meals and snacks in accordance with nutritional guidelines. Teach proper eating habits and personal hygiene. Prepare materials and classrooms for class activities. Identify children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists. Establish clear objectives for all lessons, units, and projects, and communicate those objectives to children. Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development. Adapt teaching methods and instructional materials to meet students' varying needs and interests. Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate. Arrange indoor and outdoor space to facilitate creative play, motor-skill activities, and safety. Maintain accurate and complete student records as required by laws, district policies, and administrative regulations. Prepare and implement remedial programs for students requiring extra help. Meet with other professionals to discuss individual students' needs and progress. Interests Volunteer, Grand Rapids Animal Shelter, 2010-2014 +Collection Volunteer, Toys for Tots, March 2007 +Pee Wee Kickball , Assistant Coach, 2014-2015 Skills administrative, Arts, art, agency, basic, budgets, cashier, cash registers, clerical, color, contracts, credit, Critical Thinking, Resolve customer complaints, customer services, delivery, Electronics, English, special events, Experiment, fashion, film, financing, forms, government regulations, Human Resources, instruction, Instructing, insurance, Inventory, lighting, Listening, notes, machinery, materials, Serve meals, mechanical, mail, money, works, Negotiation, paint, Personnel, Persuasion, policies, presentations, pricing, Problem Solving, progress, Public Safety, Speaking, Quality Control, Reading, Read, Maintain records, renovation, Repairing, Retail Sales, safety, sales, sound, tables, take messages, teaching, Teamwork, telephones, television, Time Management Additional Information Community Service +Volunteer, Grand Rapids Animal Shelter, 2010-2014 +Collection Volunteer, Toys for Tots, March 2007 +Pee Wee Kickball , Assistant Coach, 2014-2015 +Awards +Honor Roll: Fall 2011 +Student Athlete Award, 2008-2010 +Employee of the Month, Brueggers Bagels +Outstanding Achievement in Customer Satisfaction, 20133x Pop Warner MVP Football Player +Additional Information +I'm attending Monroe Community College for International Business/ Politics. Daytime Chair of C.A.B ( Campus Activities Board), Diversity Senator of SGA ( Student Government) ","
    SHIFT SUPERVISOR
    Summary
    Service-oriented Shift Supervisor with 2 1/2 years background in training workers, and maintaining a strong relationship with my workers an customers. Core competencies include leadership, determination and dedication as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
    Education and Training
    May 2016
    Associate of International Business : International Business/ Politics Monroe Community College － City , State International Business/ Politics
    June 2013
    High School Diploma : International Business/ Politics Kensington High School for the Creative and Performing Arts － City , State International Business/ Politics
    Experience
    12/2014 to 08/2015
    Company Name － City , State
    • First-Line Supervisors of Retail Sales Workers +Greet customers and ascertain what each customer wants or needs.
    • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
    • Answer questions regarding the store and its merchandise.
    • Compute sales prices, total purchases and receive and process cash or credit payment.
    • Help customers try on or fit merchandise.
    • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
    • Maintain records related to sales.
    • Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
    • Place special orders or call other stores to find desired items.
    • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
    • Prepare merchandise for purchase or rental.
    • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
    • Inventory stock and requisition new stock.
    • Ticket, arrange and display merchandise to promote sales.
    • Estimate quantity and cost of merchandise required, such as paint or floor covering.
    • Bag or package purchases, and wrap gifts.
    • Clean shelves, counters, and tables.
    • Rent merchandise to customers.
    09/2014 to Current
    Shift Supervisor Company Name － City , State
    • Monitor behavior of subordinates to ensure alert, courteous, and professional behavior toward inmates, parolees, fellow employees, visitors, and the public.
    • Instruct employees or provide on-the-job training.
    • Set up employee work schedules.
    • Supervise my team while they're out on the line, helping with the customers.
    • Bake, line cook, cashier, open and close the store, stoke/inventory, cleans, customer services.
    • Examine incoming or outgoing mail to ensure conformance with regulations.
    • Resolve customer complaints regarding sales and service.
    • Oversee regional and local sales managers and their staffs.
    • Listen to and resolve customer complaints regarding services, products, or personnel.
    • Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
    • Examine products purchased for resale or received for storage to determine product condition.
    • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
    02/2014 to 08/2014
    Choreographer / Secretary Company Name － City , State
    • Direct rehearsals to instruct dancers in how to use dance steps, and in techniques to achieve desired effects.
    • Read and study story lines and musical scores to determine how to translate ideas and moods into dance movements.
    • Design dances for individual dancers, dance companies, musical theater, opera, fashion shows, film, television productions and special events, and for dancers ranging from beginners to professionals.
    • Choose the music, sound effects, or spoken narrative to accompany a dance.
    • Advise dancers on how to stand and move properly, teaching correct dance techniques to help prevent injuries.
    • Audition performers for one or more dance parts.
    • Coordinate production music with music directors.
    • Direct and stage dance presentations for various forms of entertainment.
    • Develop ideas for creating dances, keeping notes and sketches to record influences.
    • Train, exercise, and attend dance classes to maintain high levels of technical proficiency, physical ability, and physical fitness.
    • Teach students, dancers, and other performers about rhythm and interpretive movement.
    • Assess students' dancing abilities to determine where improvement or change is needed.
    • Seek influences from other art forms such as theater, the visual arts, and architecture.
    • Design sets, lighting, costumes, and other artistic elements of productions, in collaboration with cast members.
    • Experiment with different types of dancers, steps, dances, and placements, testing ideas informally to get feedback from dancers.
    • Record dance movements and their technical aspects, using a technical understanding of the patterns and formations of choreography.
    • Manage dance schools, or assist in their management.
    • Re-stage traditional dances and works in dance companies' repertoires, developing new interpretations.
    • Direct or coordinate the supportive services department of a business, agency, or organization.
    • Plan, administer and control budgets for contracts, equipment and supplies.
    • Monitor the facility to ensure that it remains safe, secure, and well-maintained.
    • Prepare and review operational reports and schedules to ensure accuracy and efficiency.
    • Hire and terminate clerical and administrative personnel.
    • Set goals and deadlines for the department.
    • Set goals and deadlines for the department.
    • Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
    • Oversee construction and renovation projects to improve efficiency and to ensure that facilities meet environmental, health, and security standards, and comply with government regulations.
    • Acquire, distribute and store supplies.
    01/2005 to 12/2008
    Assistant Company Name － City , State
    • Establish and enforce rules for behavior, and procedures for maintaining order.
    • Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.
    • Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.
    • Observe and evaluate children's performance, behavior, social development, and physical health.
    • Read books to entire classes or to small groups.
    • Attend to children's basic needs by feeding them, dressing them, and changing their diapers.
    • Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play.
    • Provide disabled students with assisting devices, supportive technology, and assistance accessing facilities such as restrooms.
    • Assimilate arriving children to the school environment by greeting them, helping them remove utterer, and selecting activities of interest to them.
    • Serve meals and snacks in accordance with nutritional guidelines.
    • Teach proper eating habits and personal hygiene.
    • Prepare materials and classrooms for class activities.
    • Identify children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists.
    • Establish clear objectives for all lessons, units, and projects, and communicate those objectives to children.
    • Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development.
    • Adapt teaching methods and instructional materials to meet students' varying needs and interests.
    • Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.
    • Arrange indoor and outdoor space to facilitate creative play, motor-skill activities, and safety.
    • Maintain accurate and complete student records as required by laws, district policies, and administrative regulations.
    • Prepare and implement remedial programs for students requiring extra help.
    • Meet with other professionals to discuss individual students' needs and progress.
    Interests
    Volunteer, Grand Rapids Animal Shelter, 2010-2014 +Collection Volunteer, Toys for Tots, March 2007 +Pee Wee Kickball , Assistant Coach, 2014-2015
    Skills
    administrative, Arts, art, agency, basic, budgets, cashier, cash registers, clerical, color, contracts, credit, Critical Thinking, Resolve customer complaints, customer services, delivery, Electronics, English, special events, Experiment, fashion, film, financing, forms, government regulations, Human Resources, instruction, Instructing, insurance, Inventory, lighting, Listening, notes, machinery, materials, Serve meals, mechanical, mail, money, works, Negotiation, paint, Personnel, Persuasion, policies, presentations, pricing, Problem Solving, progress, Public Safety, Speaking, Quality Control, Reading, Read, Maintain records, renovation, Repairing, Retail Sales, safety, sales, sound, tables, take messages, teaching, Teamwork, telephones, television, Time Management
    Additional Information
    • Community Service +Volunteer, Grand Rapids Animal Shelter, 2010-2014 +Collection Volunteer, Toys for Tots, March 2007 +Pee Wee Kickball , Assistant Coach, 2014-2015 +Awards +Honor Roll: Fall 2011 +Student Athlete Award, 2008-2010 +Employee of the Month, Brueggers Bagels +Outstanding Achievement in Customer Satisfaction, 20133x Pop Warner MVP Football Player +Additional Information +I'm attending Monroe Community College for International Business/ Politics. Daytime Chair of C.A.B ( Campus Activities Board), Diversity Senator of SGA ( Student Government)
    ",ARTS +14508237," AGENCY SALES RESOURCES Summary Seeking to secure a position with a well established company that prides in the growth of its employees. With +the ability to showcase versatile knowledge in auxiliary mechanic I hope to build a lasting partnership with +whom I gain employment. Skills 2011 - 2012 2014 Regular care coordinator Perform household task and run errands Perform personal care activities; hygiene, ambulation, eating, dressing, toileting and shaving Talk and give company to clients and participate in resident activities Take and record vital signs Assist with moving to Bath, bed, and wheelchairs Take care of pets Nurse Assistant/Caregiver Medical Case Management - Fort Worth, TX - 2009 to 2011 Maintain and set up patient rooms Perform preventive maintenance on emergency equipment Assist with patient and family education Assist R.N. and L.V.N with sterile and non-sterile dressing changes CPR Qualified Answer multi-line phone, operate fax and copy machine Prioritize patient daily care according to acuity and scheduled patient procedures Conduct analysis and recommend suitable solutions to real time performance issues (4 years), Handle inbound calls and provide one-call resolution to problems reported (2 years), Responded to client calls and provided instructions for troubleshooting (2 years), Provided technical and analytical support at the call center (1 year), Proficient in MS Excel, word and various database management applications Proven ability to learn and operate software applications quickly (8 years), Analytics (1 year), Problem Resolution (Less than 1 year) Accomplishments February 2014 to February 2017 +Program: Non Lethal Weapons training to include; OC Certification, Baton Employment, and Close Range +Subject Control (CRSC) Techniques +ADDITIONAL INFORMATION +The machinist deals with a series of different operations associated with machining work. It requires good +training and skills to handle these tasks and hence, while writing a resume cover letter for the machinist position, +you have to highlight your skills and expertise in handling advanced machines and technology, your keen +interest in learning new technological inputs, professional experience etc. Experience Agency Sales Resources Jan 2017 to Current Company Name － City , State Agency Sales Resources - Provide support to State Farm agents and their staff, and to other State Farm +associates . Providing a remarkable customer experience. Communicating with customers in a courteous manner using approved scripts via phone or written +correspondence +Provide accurate and timely customer service to external and internal customers, Provide centralized service +to field leaders and agents. Answer inbound calls, determine purpose of caller and distribute to appropriate personnel. Proficient in Microsoft Word, Excel, Outlook,. Personal Care Assistant Jan 2017 to Current Company Name － City , State Assist patients with daily activities, feeding, and personal hygiene. Administration of medications, +companionship. Captioning Agent Jun 2016 to Dec 2016 Company Name － City , State Caption Telecommunications connections, IVR, Web Communications for the Deaf and Hearing Impaired. Customer Service Representative, Troubleshooting technical problems; create problem reports. Ability to multi-task to accomplish workload efficiently using analytical skills. Ability to maintain accuracy and +production standards. Technical and Oral communication skills. Problem solving skills. Attention to detail and accuracy. Waitress/Cashier/Hostess Jan 2016 to May 2016 Company Name － City , State Operate a cash register including cash transactions, checks, charges. Greet customers in a timely, professional and engaging manner. Follow through on all customer questions and requests. Answer the telephone using the appropriate greeting. Observe customers and check identification for proof-of-age; deny sale of alcohol to underage or intoxicated +customers. Maintain check-out area: fill register supplies, bags; wipe counter tops. Handle customer issues that may arise. Take food and drink orders. Meet and greet customers. Operate cash register and receive payment from customer in cash or credit card. Provide excellent customer care. Responsible for the cleanliness and organization of assigned food venue. Promote positive guest relations. Education and Training BA , Psychology ABA 2018 Kaplan University Psychology ABA A.A.S , Business Administration General Pre 2017 Navarro College Business Administration General Pre JST , Mechanical Machinist Mechanical Engineering 2014 Vincennes University MM A School － City , State Mechanical Machinist Mechanical Engineering General Studies November 2012 Cedar Valley Community College General Studies Personal Information Service Country: United States +Branch: U.S NavyRank: E-3 Willing to relocate: Anywhere Skills analytical skills, Agency, Attention to detail, call +center, Call Center, Caregiver, Case Management, cash register, Interpersonal communication, Oral communication, CA, CPR, credit, client, clients, customer services, Customer Service, customer care, database management, doors, equipment operation, fax, hoists, HOME CARE, IVR, Listening, notes, Machinist, maintenance schedule, materials, mechanical, MS Excel, Excel, Outlook, word, Microsoft Word, Navy, Naval, Assist patients, personnel, copy machine, Problem Resolution, Problem solving skills, quality, Quality assurance, quick, real time, repairing, Sales, San, schematics, self-motivated, scripts, Telecommunications, telephone, phone, toileting, tops, Troubleshooting, Verbal Communication Skills, record vital signs, written Additional Information Willing to relocate: Anywhere +Authorized to work in the US for any employer MILITARY SERVICE +Service Country: United States +Branch: U.S Navy +Rank: E-3 +November 2011 to September 2014 +AWARDS +Community of Heros +March 2016 +CERTIFICATIONS/LICENSES +Certificate Of Contamination ","
    AGENCY SALES RESOURCES
    Summary
    Seeking to secure a position with a well established company that prides in the growth of its employees. With +the ability to showcase versatile knowledge in auxiliary mechanic I hope to build a lasting partnership with +whom I gain employment.
    Skills
    • 2011 - 2012 2014
    • Regular care coordinator
    • Perform household task and run errands
    • Perform personal care activities; hygiene, ambulation, eating, dressing, toileting and shaving
    • Talk and give company to clients and participate in resident activities
    • Take and record vital signs
    • Assist with moving to Bath, bed, and wheelchairs
    • Take care of pets
    • Nurse Assistant/Caregiver
    • Medical Case Management - Fort Worth, TX - 2009 to 2011
    • Maintain and set up patient rooms
    • Perform preventive maintenance on emergency equipment
    • Assist with patient and family education
    • Assist R.N. and L.V.N with sterile and non-sterile dressing changes
    • CPR Qualified
    • Answer multi-line phone, operate fax and copy machine
    • Prioritize patient daily care according to acuity and scheduled patient procedures Conduct analysis and recommend suitable solutions to real time performance issues (4 years), Handle
    • inbound calls and provide one-call resolution to problems reported (2 years), Responded to client calls and
    • provided instructions for troubleshooting (2 years), Provided technical and analytical support at the call
    • center (1 year), Proficient in MS Excel, word and various database management applications
    • Proven ability
    • to learn and operate software applications quickly (8 years), Analytics (1 year), Problem Resolution (Less
    • than 1 year)
    Accomplishments
    • February 2014 to February 2017 +Program: Non Lethal Weapons training to include; OC Certification, Baton Employment, and Close Range +Subject Control (CRSC) Techniques +ADDITIONAL INFORMATION +The machinist deals with a series of different operations associated with machining work.
    • It requires good +training and skills to handle these tasks and hence, while writing a resume cover letter for the machinist position, +you have to highlight your skills and expertise in handling advanced machines and technology, your keen +interest in learning new technological inputs, professional experience etc.
    Experience
    Agency Sales Resources Jan 2017 to Current
    Company Name － City , State
    • Agency Sales Resources - Provide support to State Farm agents and their staff, and to other State Farm +associates .
    • Providing a remarkable customer experience.
    • Communicating with customers in a courteous manner using approved scripts via phone or written +correspondence +Provide accurate and timely customer service to external and internal customers, Provide centralized service +to field leaders and agents.
    • Answer inbound calls, determine purpose of caller and distribute to appropriate personnel.
    • Proficient in Microsoft Word, Excel, Outlook,.
    Personal Care Assistant Jan 2017 to Current
    Company Name － City , State
    • Assist patients with daily activities, feeding, and personal hygiene.
    • Administration of medications, +companionship.
    Captioning Agent Jun 2016 to Dec 2016
    Company Name － City , State
    • Caption Telecommunications connections, IVR, Web Communications for the Deaf and Hearing Impaired.
    • Customer Service Representative, Troubleshooting technical problems; create problem reports.
    • Ability to multi-task to accomplish workload efficiently using analytical skills.
    • Ability to maintain accuracy and +production standards.
    • Technical and Oral communication skills.
    • Problem solving skills.
    • Attention to detail and accuracy.
    Waitress/Cashier/Hostess Jan 2016 to May 2016
    Company Name － City , State
    • Operate a cash register including cash transactions, checks, charges.
    • Greet customers in a timely, professional and engaging manner.
    • Follow through on all customer questions and requests.
    • Answer the telephone using the appropriate greeting.
    • Observe customers and check identification for proof-of-age; deny sale of alcohol to underage or intoxicated +customers.
    • Maintain check-out area: fill register supplies, bags; wipe counter tops.
    • Handle customer issues that may arise.
    • Take food and drink orders.
    • Meet and greet customers.
    • Operate cash register and receive payment from customer in cash or credit card.
    • Provide excellent customer care.
    • Responsible for the cleanliness and organization of assigned food venue.
    • Promote positive guest relations.
    Education and Training
    BA , Psychology ABA 2018 Kaplan University Psychology ABA
    A.A.S , Business Administration General Pre 2017 Navarro College Business Administration General Pre
    JST , Mechanical Machinist Mechanical Engineering 2014 Vincennes University MM A School － City , State Mechanical Machinist Mechanical Engineering
    General Studies November 2012 Cedar Valley Community College General Studies
    Personal Information
    Service Country: United States +Branch: U.S NavyRank: E-3
    Willing to relocate: Anywhere
    Skills
    analytical skills, Agency, Attention to detail, call +center, Call Center, Caregiver, Case Management, cash register, Interpersonal communication, Oral communication, CA, CPR, credit, client, clients, customer services, Customer Service, customer care, database management, doors, equipment operation, fax, hoists, HOME CARE, IVR, Listening, notes, Machinist, maintenance schedule, materials, mechanical, MS Excel, Excel, Outlook, word, Microsoft Word, Navy, Naval, Assist patients, personnel, copy machine, Problem Resolution, Problem solving skills, quality, Quality assurance, quick, real time, repairing, Sales, San, schematics, self-motivated, scripts, Telecommunications, telephone, phone, toileting, tops, Troubleshooting, Verbal Communication Skills, record vital signs, written
    Additional Information
    • Willing to relocate: Anywhere +Authorized to work in the US for any employer
    • MILITARY SERVICE +Service Country: United States +Branch: U.S Navy +Rank: E-3 +November 2011 to September 2014 +AWARDS +Community of Heros +March 2016 +CERTIFICATIONS/LICENSES +Certificate Of Contamination
    ",AUTOMOBILE +41344156," VP OF INFORMATION TECHNOLOGY Executive Profile A results oriented technology leader with over 18 years of IT experience, 8 years of supervisory experience. Passionate about collaborating with key stakeholders to develop information technology vision and strategy by effectively building organization, processes, infrastructure and services in support of short and long-term business needs. Understands the business value of available tools and applications as to provide optimal strategic benefit at the appropriate cost. Skill Highlights IT Governance Team Leadership Systems Integration Contract Negotiations Disaster Recovery Plans IT Operations Core Accomplishments Implemented a new phone system that will immediately +save the company over $100,000 a year with benefits that have increased +productivity while lowering the need of IT support.  This includes vendor contract negotiation, which resulted in the cost of the new phone system to be covered with no out +of pocket expenses. Managed multiple IT Projects that resulted in increased productivity, performance and revenue. Enhanced communications between our nationwide offices using Video Conferencing, saving over $50,000 a year in travel costs. Worked with Marketing to integrate our CRM and other systems with our Marketing systems, which resulted in real-time feedback to marketing and end users of client actions. Converted VMWare to Hyper-V which resulted in lower costs & quicker recovery as part of the DRP. Designed, Implemented and maintained a Disaster Recovery Plan that reduced recovery time from 4 days to 2 hours, potentially saving the company from catastrophic downtime. Initiated a Task management system that resulted in better communication and increased productivity from the team.  This kept all stakehoders in the loop on project status. Using qualitative and quantitative techniques, discovered numerous ways to improve current systems, saving Bradley-Morris over $250,000 a year. Mentored and coached employees resulting in a 25% increase in productivity. History of increasing infrastructure performance and increasing uptime to nearly 100%, saving the company over $5M a year in revenue. Quickly gained expertise in the company's CRM that resulted in saving the company over $600,000 in consulting fees. Increased sales and reduced costs by cutting manual quoting process time by 80% through design and implementation of a new automated quoting system. Spearheaded the design and build of a commissions system that resulted in recovering over $2.5M in unaccounted commissions due. Professional Experience VP of Information Technology 07/2014 to 03/2017 Company Name City , State Hired to transform the IT department, which was successful within the first few months.  Developed an IT strategy designed to +increase sales and business process efficiency, and lower costs and company +risk. Built and managed a highly effective team of employees, vendors, and +service providers. Reporting +to the CEO, responsible for all information technology budgeting, vendor +negotiations, and business intelligence.  Responsible for the IT Budget, task +management and delegation, and IT staff mentoring and reviews. VP of Information and Security Technology 02/2009 to 05/2014 Company Name City , State Lead all IT operations, including purchasing, +budget and structure.  Conduct performance reviews and record results. +Prepare and deliver reports and presentations on IT issues for CEO and VP of +Sales on Demand. Train employees on system use, workflow procedures, and +technology policies. Manage employees in connection with IT functions. Manage outside vendors and consultants as needed. Served +as the HIPAA compliance officer.  Worked with marketing and the VP of Product Development to align new products concepts +with corporate technology and corporate strategic goals. Director of Information Technology 02/2006 to 02/2009 Company Name City , State Managed all information security to follow HIPAA Compliance guidelines.  Advise the CEO and other executives on advanced technology solutions.  Began serving on the Executive Management Team. Met with client executives to determine client needs, project requirements, and feasibility; translate the needs into technical requirements.  Established high functioning lean IT department to quickly respond to internal and external IT support requests.  Bolstered system performance through design and development of new Electronic Data Processing system by leveraging expertise with Visual Studio 2010, SQL Server, and ASP.NET. Oversaw all areas of Infrastructure. Information Technology Manager 02/2003 to 02/2006 Company Name City , State Continued to improve and expand the Commissions Tracking Application.  Gained expertise in the companies CRM and digitally integrated the Commissions Tracking System with the CRM.  Increased system uptime from 80% to over 99% by implementing new Hyper-V virtual servers/DFS with no downtime.  Developed and deployed corporate software and apps to employee's mobile devices for streamline corporate use and uniformity. Application Developer 08/2002 to 02/2003 Company Name City , State Spearheaded major, year-long initiative to plan, design, build, and implement an ETL commission database system utilizing SQL databases and ASP.Net, including data analysis reporting that recovered more than $2.5M in ""lost"" commissions.  Provided some end-user desktop support. Education Information Systems 2014 Park University GPA: 3.5 Bachelor of Science : Management 2007 Park University Magna Cum Ladue GPA 3.82 Skills ASP.Net 4.5, ASP.Net, VB.NET, Active Directory, Backup, Budget, Contract negotiation, CRM, Data Analysis, Data Processing, Databases, Disaster Recovery, ETL, EDI, ITIL, Training, Executive Management, Senior Management, GoldMine, Information Security, HealthCare IT, IT support, Leadership, Marketing, Network analysis, Performance reviews, VoIP, Presentations, Process Enhancement, Product Development, Servers, SQL, SQL Server, Strategy, Desktop support, Visual Studio, Workflow Military Experience Electronics Technician 07/1997 to 07/2001 Company Name City , State Deployed and maintained CAT5 and fiber optic +cable. Directed and trained subordinate Technicians.  Configured +5 stations with CAT5 and fiber optic cable.  Conducted +quarterly and annual formal performance reviews for all subordinates.  Installed +Windows NT system on more than 400 computers. Earned +good conduct and sharpshooter awards. ","
    VP OF INFORMATION TECHNOLOGY
    Executive Profile
    A results oriented technology leader with over 18 years of IT experience, 8 years of supervisory experience. Passionate about collaborating with key stakeholders to develop information technology vision and strategy by effectively building organization, processes, infrastructure and services in support of short and long-term business needs. Understands the business value of available tools and applications as to provide optimal strategic benefit at the appropriate cost.
    Skill Highlights
    • IT Governance
    • Team Leadership
    • Systems Integration
    • Contract Negotiations
    • Disaster Recovery Plans
    • IT Operations
    Core Accomplishments
    • Implemented a new phone system that will immediately +save the company over $100,000 a year with benefits that have increased +productivity while lowering the need of IT support.  This includes vendor contract negotiation, which resulted in the cost of the new phone system to be covered with no out +of pocket expenses.
    • Managed multiple IT Projects that resulted in increased productivity, performance and revenue.
    • Enhanced communications between our nationwide offices using Video Conferencing, saving over $50,000 a year in travel costs.
    • Worked with Marketing to integrate our CRM and other systems with our Marketing systems, which resulted in real-time feedback to marketing and end users of client actions.
    • Converted VMWare to Hyper-V which resulted in lower costs & quicker recovery as part of the DRP.
    • Designed, Implemented and maintained a Disaster Recovery Plan that reduced recovery time from 4 days to 2 hours, potentially saving the company from catastrophic downtime.
    • Initiated a Task management system that resulted in better communication and increased productivity from the team.  This kept all stakehoders in the loop on project status.
    • Using qualitative and quantitative techniques, discovered numerous ways to improve current systems, saving Bradley-Morris over $250,000 a year.
    • Mentored and coached employees resulting in a 25% increase in productivity.
    • History of increasing infrastructure performance and increasing uptime to nearly 100%, saving the company over $5M a year in revenue.
    • Quickly gained expertise in the company's CRM that resulted in saving the company over $600,000 in consulting fees.
    • Increased sales and reduced costs by cutting manual quoting process time by 80% through design and implementation of a new automated quoting system.
    • Spearheaded the design and build of a commissions system that resulted in recovering over $2.5M in unaccounted commissions due.
    Professional Experience
    VP of Information Technology 07/2014 to 03/2017 Company Name City , State Hired to transform the IT department, which was successful within the first few months.  Developed an IT strategy designed to +increase sales and business process efficiency, and lower costs and company +risk. Built and managed a highly effective team of employees, vendors, and +service providers. Reporting +to the CEO, responsible for all information technology budgeting, vendor +negotiations, and business intelligence.  Responsible for the IT Budget, task +management and delegation, and IT staff mentoring and reviews.
    VP of Information and Security Technology 02/2009 to 05/2014 Company Name City , State Lead all IT operations, including purchasing, +budget and structure.  Conduct performance reviews and record results. +Prepare and deliver reports and presentations on IT issues for CEO and VP of +Sales on Demand. Train employees on system use, workflow procedures, and +technology policies. Manage employees in connection with IT functions. Manage outside vendors and consultants as needed. Served +as the HIPAA compliance officer.  Worked with marketing and the VP of Product Development to align new products concepts +with corporate technology and corporate strategic goals.
    Director of Information Technology 02/2006 to 02/2009 Company Name City , State

    Managed all information security to follow HIPAA Compliance guidelines.  Advise the CEO and other executives on advanced technology solutions.  Began serving on the Executive Management Team. Met with client executives to determine client needs, project requirements, and feasibility; translate the needs into technical requirements.  Established high functioning lean IT department to quickly respond to internal and external IT support requests.  Bolstered system performance through design and development of new Electronic Data Processing system by leveraging expertise with Visual Studio 2010, SQL Server, and ASP.NET. Oversaw all areas of Infrastructure.
    Information Technology Manager 02/2003 to 02/2006 Company Name City , State

    Continued to improve and expand the Commissions Tracking Application.  Gained expertise in the companies CRM and digitally integrated the Commissions Tracking System with the CRM.  Increased system uptime from 80% to over 99% by implementing new Hyper-V virtual servers/DFS with no downtime.  Developed and deployed corporate software and apps to employee's mobile devices for streamline corporate use and uniformity.
    Application Developer 08/2002 to 02/2003 Company Name City , State

    Spearheaded major, year-long initiative to plan, design, build, and implement an ETL commission database system utilizing SQL databases and ASP.Net, including data analysis reporting that recovered more than $2.5M in ""lost"" commissions.  Provided some end-user desktop support.
    Education
    Information Systems 2014 Park University GPA: 3.5
    Bachelor of Science : Management 2007 Park University
    Magna Cum Ladue
    GPA 3.82
    Skills
    ASP.Net 4.5, ASP.Net, VB.NET, Active Directory, Backup, Budget, Contract negotiation, CRM, Data Analysis, Data Processing, Databases, Disaster Recovery, ETL, EDI, ITIL, Training, Executive Management, Senior Management, GoldMine, Information Security, HealthCare IT, IT support, Leadership, Marketing, Network analysis, Performance reviews, VoIP, Presentations, Process Enhancement, Product Development, Servers, SQL, SQL Server, Strategy, Desktop support, Visual Studio, Workflow
    Military Experience
    Electronics Technician 07/1997 to 07/2001 Company Name City , State Deployed and maintained CAT5 and fiber optic +cable. Directed and trained subordinate Technicians.  Configured +5 stations with CAT5 and fiber optic cable.  Conducted +quarterly and annual formal performance reviews for all subordinates.  Installed +Windows NT system on more than 400 computers. Earned +good conduct and sharpshooter awards.
    ",INFORMATION-TECHNOLOGY +28337049," BUSINESS DEVELOPMENT COORDINATOR Professional Summary Program Coordinator bringing extensive background in  Training Coordination, System Administration, and Operations . Organized, resourceful and detail-oriented with exceptional planning and decision-making abilities. Core Qualifications Troubleshooting and problem solving Exceptional telephone etiquette Professional demeanor Self-starter Time management ability Ability to prioritize Deadline-oriented ​Employee training and development Experience Business Development Coordinator May 2016 to Current Company Name － City , State Technology Coordinator October 2014 to May 2016 Company Name － City , State Supports Region Director of Technology and five System Engineers by tracking and forecasting opportunities from start to finish.  Proposal creation in paperless proposal system.  Created contracts upon new or amended technology sales.  Manages all aspects of the Learning Management System and serves as the main point of contact for the South Region which consists of 11 states and Puerto Rico.  Serves as the SSE/SOA Administrator for the south Region by setting up users, changes related to splits/merges and terminations, and reporting.  Works with solutions team and IT by submitting appropriate documentation to get credentials created for Client portal.  Creates WebEx conference meetings and maintains weekly Region training schedule for Operations, Sales, and HR content. Region Coordinator February 2014 to October 2014 Company Name － City , State Carries out diverse administrative duties and implements organizational policies and practices on behalf of and as directed by the Region President. Aids the Region President by coordinating office services, such as personnel, records control, and conducting special management studies. Manages all aspects of the Learning Management System and serves as the main point of contact for the South Region which consists of 11 states and Puerto Rico. Liaison between the Region Office and shared services functions and proactively resolves day-to-day operational issues. Collects, organizes, compiles, analyzes and presents information pertaining to operations such as financial reports, budgets, customer service reports, and company or supervisor report requests; Compiles data and arranges for final preparation of reports for management decision-making. Plans and schedules meetings and events; maintains calendar of appointments and travel itineraries; Coordinates related arrangements. Executive Assistant April 2012 to April 2013 Company Name － City , State Supported the Owners in business start up.  Coordinated conference calls, meetings, and travel arrangements.  Monitored and +replenished inventory of office supplies and maintained servicing of all +equipment.  Created spreadsheets and word documents as needed.  Responsible for budget and vendor management. **This was an interim position while in the process of relocating to Georgia. Technical Support Coordinator June 2011 to March 2012 Company Name － City , State First tier level of diagnosis, resolution, and contact for the various Canfield Imaging Systems hardware and software platforms to external customers in the medical field.  Answers, evaluates, and prioritizes incoming telephone, voicemail, and email requests for assistance from end-users experiencing problems with hardware, software, and networking issues in support of Canfield hardware and software.  Create and process Return Merchandise Authorizations for equipment that needs to be replaced or repaired.  Multitasking between field responsibilities and internal technical development.  Wored with project teams to develop equipment instruction guides.  + + + Created return merchandise authorizations and coordinated + equipment use for clinical trials. + Processed, tracked and expedited client orders for overnight + delivery. + Eliminated paper orders and RMA forms  by creating electronic versions that + reduced data entry time by 50%. + + + Clinical Administrator January 2011 to April 2011 Company Name － City , State Coordinated scheduling of monthly staff meetings, with +participants from various parts of the company using both audio and video +arrangements. Supported all nurses and doctors in the practice. Coordinated work schedules for the nurses and ensure proper coverage is in place. Attended all clinical meetings, created agendas, and kept meeting minutes. Tracked special projects and timelines to ensure compliance. Reviewed, updated, and evaluated metrics for RNs to ensure engagement and patient satisfaction is met. Daily administration of resource management system. Assisted in special projects as needed.  Specialist, User Applications January 2007 to May 2010 Company Name － City , State + + + Monitored daily administration of Saba learning management system + and  Pedagogue assessment system for + over 6,000 internal and field associates .  + + + Diagnosed and provided first level support for transcript and learning + management system issues. + + + + Analyzed helpdesk call database and identified trends to actively + resolve recurring system issues. + + +Reduced response time for client system issues +from 48 to 24 hours. + + + + + Trained all internal and regional coordinators on + the Saba learning management system. + Established and implemented standard operating procedures for all testing + initiatives. + Created, administered, and proctored all product testing for field + associates. + Created and refined communications, training manuals, and FAQs. + + + + + Training Coordinator October 2001 to January 2007 Company Name － City , State Managed department budget including estimates and accruals within + 2% of target.  + + + Managed internal logistics associated with + training, such as training lists, invitations, attendance rosters, + scheduling events, and assigning pre-work. + + + + Consolidated electronic evaluations/data for all sales workshops, + analyzed metrics, and reported to Senior Management monthly. + + + + +Maintained senior  managements + calendars and handled extensive international and domestic travel + arrangements.  Prepared, + submitted, and tracked expense reports in Concur system.    + + + Education Bachelor of Science : Business Administration , 2006 Centenary College － City , State Technical Expertise Sales Software: Salesforce.com, Paperless Proposals Learning Management: Saba LMS, Success Factors LMS, Webex, Pedague Testing System Administrative: Microsoft Office Suite, Concur Technical: Vantive, Clarify ","
    BUSINESS DEVELOPMENT COORDINATOR
    Professional Summary
    Program Coordinator bringing extensive background in  Training Coordination, System Administration, and Operations . Organized, resourceful and detail-oriented with exceptional planning and decision-making abilities.
    Core Qualifications
    • Troubleshooting and problem solving
    • Exceptional telephone etiquette
    • Professional demeanor
    • Self-starter
    • Time management ability
    • Ability to prioritize
    • Deadline-oriented
    • ​Employee training and development
    Experience
    Business Development Coordinator
    May 2016 to Current     Company Name － City , State
    Technology Coordinator
    October 2014 to May 2016     Company Name － City , State
    Supports Region Director of Technology and five System Engineers by tracking and forecasting opportunities from start to finish.  Proposal creation in paperless proposal system.  Created contracts upon new or amended technology sales.  Manages all aspects of the Learning Management System and serves as the main point of contact for the South Region which consists of 11 states and Puerto Rico.  Serves as the SSE/SOA Administrator for the south Region by setting up users, changes related to splits/merges and terminations, and reporting.  Works with solutions team and IT by submitting appropriate documentation to get credentials created for Client portal.  Creates WebEx conference meetings and maintains weekly Region training schedule for Operations, Sales, and HR content.
    Region Coordinator
    February 2014 to October 2014     Company Name － City , State Carries out diverse administrative duties and implements organizational policies and practices on behalf of and as directed by the Region President. Aids the Region President by coordinating office services, such as personnel, records control, and conducting special management studies. Manages all aspects of the Learning Management System and serves as the main point of contact for the South Region which consists of 11 states and Puerto Rico. Liaison between the Region Office and shared services functions and proactively resolves day-to-day operational issues. Collects, organizes, compiles, analyzes and presents information pertaining to operations such as financial reports, budgets, customer service reports, and company or supervisor report requests; Compiles data and arranges for final preparation of reports for management decision-making. Plans and schedules meetings and events; maintains calendar of appointments and travel itineraries; Coordinates related arrangements.
    Executive Assistant
    April 2012 to April 2013     Company Name － City , State
    Supported the Owners in business start up.  Coordinated conference calls, meetings, and travel arrangements.  Monitored and +replenished inventory of office supplies and maintained servicing of all +equipment.  Created spreadsheets and word documents as needed.  Responsible for budget and vendor management.
    **This was an interim position while in the process of relocating to Georgia.
    Technical Support Coordinator
    June 2011 to March 2012     Company Name － City , State First tier level of diagnosis, resolution, and contact for the various Canfield Imaging Systems hardware and software platforms to external customers in the medical field.  Answers, evaluates, and prioritizes incoming telephone, voicemail, and email requests for assistance from end-users experiencing problems with hardware, software, and networking issues in support of Canfield hardware and software.  Create and process Return Merchandise Authorizations for equipment that needs to be replaced or repaired.  Multitasking between field responsibilities and internal technical development.  Wored with project teams to develop equipment instruction guides.  + + + Created return merchandise authorizations and coordinated + equipment use for clinical trials. + Processed, tracked and expedited client orders for overnight + delivery. + Eliminated paper orders and RMA forms  by creating electronic versions that + reduced data entry time by 50%. + + +
    Clinical Administrator
    January 2011 to April 2011     Company Name － City , State
    Coordinated scheduling of monthly staff meetings, with +participants from various parts of the company using both audio and video +arrangements. Supported all nurses and doctors in the practice. Coordinated work schedules for the nurses and ensure proper coverage is in place. Attended all clinical meetings, created agendas, and kept meeting minutes. Tracked special projects and timelines to ensure compliance. Reviewed, updated, and evaluated metrics for RNs to ensure engagement and patient satisfaction is met. Daily administration of resource management system. Assisted in special projects as needed. 
    Specialist, User Applications
    January 2007 to May 2010     Company Name － City , State + + + Monitored daily administration of Saba learning management system + and  Pedagogue assessment system for + over 6,000 internal and field associates .  + + + Diagnosed and provided first level support for transcript and learning + management system issues. + + + + Analyzed helpdesk call database and identified trends to actively + resolve recurring system issues. + + +Reduced response time for client system issues +from 48 to 24 hours. + + + + + Trained all internal and regional coordinators on + the Saba learning management system. + Established and implemented standard operating procedures for all testing + initiatives. + Created, administered, and proctored all product testing for field + associates. + Created and refined communications, training manuals, and FAQs. + + + + +
    Training Coordinator
    October 2001 to January 2007     Company Name － City , State
    Managed department budget including estimates and accruals within + 2% of target.  + + + Managed internal logistics associated with + training, such as training lists, invitations, attendance rosters, + scheduling events, and assigning pre-work. + + + + Consolidated electronic evaluations/data for all sales workshops, + analyzed metrics, and reported to Senior Management monthly. + + + + +Maintained senior  managements + calendars and handled extensive international and domestic travel + arrangements.  Prepared, + submitted, and tracked expense reports in Concur system.    + + +
    Education
    Bachelor of Science : Business Administration , 2006 Centenary College － City , State
    Technical Expertise
    • Sales Software: Salesforce.com, Paperless Proposals
    • Learning Management: Saba LMS, Success Factors LMS, Webex, Pedague Testing System
    • Administrative: Microsoft Office Suite, Concur
    • Technical: Vantive, Clarify
    ",BUSINESS-DEVELOPMENT +23944036," HEALTHCARE CLINICAL ANALYST Professional Experience November 2012 to September 2015 Company Name City , State Healthcare Clinical Analyst I entered the insurance arena with no insurance experience and I now successfully serve as a leader in the appeals deparement. I work all lines of business, including commercial, state group and Medicare appeals. In this highly collaborative area, I work in conjunction with medical directors, medical policy, pharmacy, and ________to render appeal decisions. I create training materials and train and mentor all new employees.In addition, I create and present formal training to employees throughout medical operations. I provide constant process improvement January 2011 to November 2012 Company Name City , State Manager, National Childre'n's Study In this position, I began as the assistant manager and was quickly promoted to manager. When I began with the study, there was an adversarial relationship between Battelle and the University of Florida. As the manager, I strengthened this relationship and created a positive and constructive partnership. I managed over thirty employees including data collectors and ancillary staff. I developed and implanted the QA program, ensured the overall integrity of study implementation and adherence to study protocol, conducted field training and inspections, evaluated compliance performance, monitored and maintained quality of files, managed the lab and supervised a staff of twenty data collectors. In addition, I prepared statistical reports for the principal investigator and identified trends and areas for quality assurance implementation. January 2007 to January 2011 Company Name City , State Oncology Nurse I administered immunoglobulin therapy, chemotherapy, blood products, hydration and pain medication. I educated patients and families regarding medications, drug processes and navigating the healthcare system. Additionally, I educated patients on self-administered subcutaneous administration. I mixed and administered chemotherapy, hydration, and other medications. I maintained and used central lines and venipunctures to administer chemotherapy. I assessed patients for changes in condition, evaluated labs and consulted physicians regarding dose modifications, and assessed for problems and symptom management. January 2005 to January 2007 Company Name City , State GI Infusion Nurse I performed venous and arterial punctures, maintained intravascular sites including tubing and dressings, monitored for infections, initiated emergency therapies, assessed patients for adverse reactions and complications, and documented all patient-directed activities. I also educated patients on the side effects and complications of their therapy and medication. January 2002 to January 2003 Company Name City , State Clinical Research Coordinator I coordinated a DNA collection study. This included subject recruitment, administration of informed consents, collection of case report forms, collaboration with the IRB, and report preparation. In addition, I worked with over twenty surgeons and their staff to identify eligible participants. January 1999 to January 2001 Company Name City , State FAST Program Coordinator Families and Schools Together (FAST) is a collaborative, family focused program that is held in numerous schools in Jacksonville. In this position I recruited, hired, trained, and supervised all employees in the program, conducted site visits, managed the budget, and coordinated program evaluation. I was also responsible for grant writing and management, marketing, and volunteer recruitment and training. Additionally, I served asa liaison between the FAST program and the school faculty and administration. January 1997 to January 1998 Company Name City , State Research Coordinator I served as the principal investigator for a study of complementary/unconventional cancer therapies. This included the development of a survey of oncologists that was completed by physicians at the Fred Hutchinson Cancer Research Center, the Moffitt Cancer Center and Research Institute, and the Norris Cotton Cancer Center. I also analyzed and presented data. Additionally, I assisted in several studies including a Study of Cancer Survivors and the development of the Behavioral Research Database, a national database of behavioral, psychosocial, and policy researchers in the cancer field. A membership directory was created and distributed to all respondents. Education 12/2005 Florida State College Nursing ADN 5/1998 Emory University Health education and Behavioral Research Masters of Public Health 5/1995 Harvard University Special Student Program 5/1994 Emory University Psychology BA GPA: Phi Beta Kappa Publications Hann, D., Baker, F., Denniston, M., Winter, K (2004). Oncology Professionals' views of complementary therapies: a survey of physicians, nurses and social workers. Cancer Control, 11(6):404-10. +Hann, D., Winter, K., Jacobsen, P. (1999). Measurement of depressive symptoms in cancer patients: evaluation of the Center for Epidemiological Studies Depression Scale (CES-D). Journal of Psychosomatic Research, May 46(5): 437-43. Skills administrative, budget, Cancer, chemotherapy, Database, DNA, FAST, forms, grant writing, law, marketing, mentor, processes, program evaluation, quality, quality assurance, QA, recruitment, Research, therapy, venipunctures ","
    HEALTHCARE CLINICAL ANALYST
    Professional Experience
    November 2012 to September 2015
    Company Name City , State Healthcare Clinical Analyst
    • I entered the insurance arena with no insurance experience and I now successfully serve as a leader in the appeals deparement. I work all lines of business, including commercial, state group and Medicare appeals. In this highly collaborative area, I work in conjunction with medical directors, medical policy, pharmacy, and ________to render appeal decisions.
    • I create training materials and train and mentor all new employees.In addition, I create and present formal training to employees throughout medical operations.
    • I provide constant process improvement
    January 2011 to November 2012
    Company Name City , State Manager, National Childre'n's Study
    • In this position, I began as the assistant manager and was quickly promoted to manager. When I began with the study, there was an adversarial relationship between Battelle and the University of Florida. As the manager, I strengthened this relationship and created a positive and constructive partnership.
    • I managed over thirty employees including data collectors and ancillary staff.
    • I developed and implanted the QA program, ensured the overall integrity of study implementation and adherence to study protocol, conducted field training and inspections, evaluated compliance performance, monitored and maintained quality of files, managed the lab and supervised a staff of twenty data collectors.
    • In addition, I prepared statistical reports for the principal investigator and identified trends and areas for quality assurance implementation.
    January 2007 to January 2011
    Company Name City , State Oncology Nurse
    • I administered immunoglobulin therapy, chemotherapy, blood products, hydration and pain medication.
    • I educated patients and families regarding medications, drug processes and navigating the healthcare system.
    • Additionally, I educated patients on self-administered subcutaneous administration.
    • I mixed and administered chemotherapy, hydration, and other medications.
    • I maintained and used central lines and venipunctures to administer chemotherapy.
    • I assessed patients for changes in condition, evaluated labs and consulted physicians regarding dose modifications, and assessed for problems and symptom management.
    January 2005 to January 2007
    Company Name City , State GI Infusion Nurse
    • I performed venous and arterial punctures, maintained intravascular sites including tubing and dressings, monitored for infections, initiated emergency therapies, assessed patients for adverse reactions and complications, and documented all patient-directed activities.
    • I also educated patients on the side effects and complications of their therapy and medication.
    January 2002 to January 2003
    Company Name City , State Clinical Research Coordinator
    • I coordinated a DNA collection study.
    • This included subject recruitment, administration of informed consents, collection of case report forms, collaboration with the IRB, and report preparation.
    • In addition, I worked with over twenty surgeons and their staff to identify eligible participants.
    January 1999 to January 2001
    Company Name City , State FAST Program Coordinator
    • Families and Schools Together (FAST) is a collaborative, family focused program that is held in numerous schools in Jacksonville.
    • In this position I recruited, hired, trained, and supervised all employees in the program, conducted site visits, managed the budget, and coordinated program evaluation.
    • I was also responsible for grant writing and management, marketing, and volunteer recruitment and training.
    • Additionally, I served asa liaison between the FAST program and the school faculty and administration.
    January 1997 to January 1998
    Company Name City , State Research Coordinator
    • I served as the principal investigator for a study of complementary/unconventional cancer therapies.
    • This included the development of a survey of oncologists that was completed by physicians at the Fred Hutchinson Cancer Research Center, the Moffitt Cancer Center and Research Institute, and the Norris Cotton Cancer Center.
    • I also analyzed and presented data.
    • Additionally, I assisted in several studies including a Study of Cancer Survivors and the development of the Behavioral Research Database, a national database of behavioral, psychosocial, and policy researchers in the cancer field.
    • A membership directory was created and distributed to all respondents.
    Education
    12/2005
    Florida State College
    Nursing
    ADN
    5/1998
    Emory University
    Health education and Behavioral Research
    Masters of Public Health
    5/1995
    Harvard University
    Special Student Program
    5/1994
    Emory University
    Psychology
    BA     GPA: Phi Beta Kappa
    Publications
    Hann, D., Baker, F., Denniston, M., Winter, K (2004). Oncology Professionals' views of complementary therapies: a survey of physicians, nurses and social workers. Cancer Control, 11(6):404-10. +Hann, D., Winter, K., Jacobsen, P. (1999). Measurement of depressive symptoms in cancer patients: evaluation of the Center for Epidemiological Studies Depression Scale (CES-D). Journal of Psychosomatic Research, May 46(5): 437-43.
    Skills

    administrative, budget, Cancer, chemotherapy, Database, DNA, FAST, forms, grant writing, law, marketing, mentor, processes, program evaluation, quality, quality assurance, QA, recruitment, Research, therapy, venipunctures

    ",HEALTHCARE +33381211," VICE PRESIDENT INFORMATION TECHNOLOGY - SOFTWARE ENGINEERING Professional Summary A results-driven and business minded technology leader with 20+ years of experience in technology and software development.  A professional who is passionate about developing people and teams to reach their greatest potential. A thought leader that partners with business to drive strategy from conception to execution. A team player that places a priority on networking, relationship building and diversity to achieve the greatest possible outcome. A progressive technology leader with an innovative and growth mindset. Skills People Centered Leadership Strategic & Tactical Planning Software Engineering Designing & Architecting Systems Coaching and Talent Development Building a Culture of Innovation and Engagement Transformation and Change Advocate Work History Vice President Information Technology - Software Engineering , 03/2018 to Current Company Name – City , State Leading all aspects of IT Application Development and Corporate Systems teams encompassing 100+ IT associates plus consultants, $20 m budget, key capital trans-formative projects for the full life-cycle of delivering world class business solutions. Supporting company-wide Fit for Growth initiative which focuses on improving customer and associate experience by transforming business processes and leveraging modern technology solutions replacing antiquated systems. Leading technology transformation focused on re-platforming legacy core systems to a cloud and microservices/containers-based architecture running on the AWS platform.  This allows Safelite IT to deliver business value faster (improved speed to market by ~20%).  Leading implementation of robotic process automation (RPA) by automating manual/repetitive business processes. Anticipated savings of $2-$3 M per year. Assistant Vice President - Solutions Delivery , 07/2015 to 03/2018 Company Name – City , State Defined and executed product vision for Safelite's overall core systems architecture that drives business growth from 5 national contact centers, 600+ retail locations, 6000 mobile technicians, 90 warehouses, 2 distribution centers, multiple customer driven responsive web applications and customer app engagement tools. Drove adoption of agile methodologies across technology teams and business units.  Built high-performance and autonomous agile product teams that are highly engaged with Safelite's business teams to deliver product value for our customers. Extended Safelite's core systems to enable the overall OMNI channel vision for Safelite to be able to seamlessly service customers on central, unified platform that provides consistent service regardless of customer channel of choice. Managed successful delivery of customer engagement initiatives: ""watch us on our way"" app;  service emails, 2-way text, text to chat, web chat, multi-modal self-service experience, chat bots pilot, IVR via AWS connect,  personalized promo codes, email campaigns leveraging sales force marketing cloud etc. Launched ""Road to Innovation"" program to engage/motivate team members and promote innovation in leading the change and adopting emerging technologies to renovate systems and improve customer experience. Led architecture and delivery of first ever cloud based end-to-end claim solution to support all types of claims in 5 national contact centers.  Sunsetted legacy AS-400 by moving customer case management tool to sales force service cloud and sales data to BI platform. Oversaw the implementation of new enterprise integration platform Mulesoft. Director Of Technology , 04/2013 to 07/2015 Company Name – City , State Managed successful delivery of web responsive self-serviced digital portals for policyholders, agents, insurance claim/adjusters and cash customers. Led legacy safelite.com site upgrade to modern web responsive self-service site. Online conversion and self-service usage went up from 15% to ~60% in 3-4 years. Managed the design & implementation of new services layer with restful APIs to enable echo systems for other insurance carriers to integrate.  Led the implementation of end-to-end IVR solution for key insurance partner and API integrations from insurance partner's website for glass scheduling. Oversaw the implementation of new inventory management and forecasting systems to Oracle EBS and GAINS. Information Technology Manager , 02/2008 to 04/2013 Company Name – City , State Transformed Safelite's systems and IT teams for Safelite Solutions, Safelite AutoGlass and Service AutoGlass business units from legacy platforms and run-support teams to modern systems and smaller product teams capable of extending needed business functionality and supporting Safelite's growth. Managed the effort to re-platform legacy point of sale, pricing, scheduling, work order management, and inventory system. Lead technical efforts to move to a distributed service architecture using .NET to build applications and WCF services.  Managed the implementation of new glass claims management system and migrated 200+ insurance carriers glass claim processing from legacy mainframe system. Lead designs & architecture to move to a distributed architecture using .NET C#, and SQL server.  Team Lead , 06/2003 to 02/2008 Company Name – City , State Information Technology Consultant , 04/1998 to 06/2003 Company Name – City , State Education Mini MBA Boston University BS : Electronics And Communications Engineering Anjuman Engineering College - City www.linkedin.com/in/boppanarao Affiliations 2018 Stevie Award Gold Winner - ""Watch us on our way"" App 2017 Safelite Solutions Innovation Award - New claims management tool 2016 Belron Exceptional Customer Service Award - Part Identification 2015 Safelite Group Customer Driven Leadership Award  2013 Belron Exceptional Service Award - Allstate Integration 2013 Belron Exceptional Service Award - Customer Self-Service Innovation 2013 Safelite Group Wall of Fame Award 2008 Safelite Group Wall of Fame Award Skills People Centered Leadership Strategic & Tactical Planning Software Engineering Designing & Architecting Systems Coaching and Talent Development Building a Culture of Innovation and Engagement Transformation and Change Advocate Work History Vice President Information Technology - Software Engineering , 03/2018 to Current Company Name – City , State Leading all aspects of IT Application Development and Corporate Systems teams encompassing 100+ IT associates plus consultants, $20 m budget, key capital trans-formative projects for the full life-cycle of delivering world class business solutions. Supporting company-wide Fit for Growth initiative which focuses on improving customer and associate experience by transforming business processes and leveraging modern technology solutions replacing antiquated systems. Leading technology transformation focused on re-platforming legacy core systems to a cloud and microservices/containers-based architecture running on the AWS platform.  This allows Safelite IT to deliver business value faster (improved speed to market by ~20%).  Leading implementation of robotic process automation (RPA) by automating manual/repetitive business processes. Anticipated savings of $2-$3 M per year. Assistant Vice President - Solutions Delivery , 07/2015 to 03/2018 Company Name – City , State Defined and executed product vision for Safelite's overall core systems architecture that drives business growth from 5 national contact centers, 600+ retail locations, 6000 mobile technicians, 90 warehouses, 2 distribution centers, multiple customer driven responsive web applications and customer app engagement tools. Drove adoption of agile methodologies across technology teams and business units.  Built high-performance and autonomous agile product teams that are highly engaged with Safelite's business teams to deliver product value for our customers. Extended Safelite's core systems to enable the overall OMNI channel vision for Safelite to be able to seamlessly service customers on central, unified platform that provides consistent service regardless of customer channel of choice. Managed successful delivery of customer engagement initiatives: ""watch us on our way"" app;  service emails, 2-way text, text to chat, web chat, multi-modal self-service experience, chat bots pilot, IVR via AWS connect,  personalized promo codes, email campaigns leveraging sales force marketing cloud etc. Launched ""Road to Innovation"" program to engage/motivate team members and promote innovation in leading the change and adopting emerging technologies to renovate systems and improve customer experience. Led architecture and delivery of first ever cloud based end-to-end claim solution to support all types of claims in 5 national contact centers.  Sunsetted legacy AS-400 by moving customer case management tool to sales force service cloud and sales data to BI platform. Oversaw the implementation of new enterprise integration platform Mulesoft. Director Of Technology , 04/2013 to 07/2015 Company Name – City , State Managed successful delivery of web responsive self-serviced digital portals for policyholders, agents, insurance claim/adjusters and cash customers. Led legacy safelite.com site upgrade to modern web responsive self-service site. Online conversion and self-service usage went up from 15% to ~60% in 3-4 years. Managed the design & implementation of new services layer with restful APIs to enable echo systems for other insurance carriers to integrate.  Led the implementation of end-to-end IVR solution for key insurance partner and API integrations from insurance partner's website for glass scheduling. Oversaw the implementation of new inventory management and forecasting systems to Oracle EBS and GAINS. Information Technology Manager , 02/2008 to 04/2013 Company Name – City , State Transformed Safelite's systems and IT teams for Safelite Solutions, Safelite AutoGlass and Service AutoGlass business units from legacy platforms and run-support teams to modern systems and smaller product teams capable of extending needed business functionality and supporting Safelite's growth. Managed the effort to re-platform legacy point of sale, pricing, scheduling, work order management, and inventory system. Lead technical efforts to move to a distributed service architecture using .NET to build applications and WCF services.  Managed the implementation of new glass claims management system and migrated 200+ insurance carriers glass claim processing from legacy mainframe system. Lead designs & architecture to move to a distributed architecture using .NET C#, and SQL server.  Team Lead , 06/2003 to 02/2008 Company Name – City , State Information Technology Consultant , 04/1998 to 06/2003 Company Name – City , State ","
    VICE PRESIDENT INFORMATION TECHNOLOGY - SOFTWARE ENGINEERING
    Professional Summary

    A results-driven and business minded technology leader with 20+ years of experience in technology and software development.  A professional who is passionate about developing people and teams to reach their greatest potential. A thought leader that partners with business to drive strategy from conception to execution. A team player that places a priority on networking, relationship building and diversity to achieve the greatest possible outcome. A progressive technology leader with an innovative and growth mindset.

    Skills
    • People Centered Leadership
    • Strategic & Tactical Planning
    • Software Engineering
    • Designing & Architecting Systems
    • Coaching and Talent Development
    • Building a Culture of Innovation and Engagement
    • Transformation and Change Advocate
    Work History
    Vice President Information Technology - Software Engineering , 03/2018 to Current
    Company Name – City , State
    • Leading all aspects of IT Application Development and Corporate Systems teams encompassing 100+ IT associates plus consultants, $20 m budget, key capital trans-formative projects for the full life-cycle of delivering world class business solutions.
    • Supporting company-wide Fit for Growth initiative which focuses on improving customer and associate experience by transforming business processes and leveraging modern technology solutions replacing antiquated systems.
    • Leading technology transformation focused on re-platforming legacy core systems to a cloud and microservices/containers-based architecture running on the AWS platform.  This allows Safelite IT to deliver business value faster (improved speed to market by ~20%).
    •  Leading implementation of robotic process automation (RPA) by automating manual/repetitive business processes. Anticipated savings of $2-$3 M per year.
    Assistant Vice President - Solutions Delivery , 07/2015 to 03/2018
    Company Name – City , State
    • Defined and executed product vision for Safelite's overall core systems architecture that drives business growth from 5 national contact centers, 600+ retail locations, 6000 mobile technicians, 90 warehouses, 2 distribution centers, multiple customer driven responsive web applications and customer app engagement tools.
    • Drove adoption of agile methodologies across technology teams and business units. 
    • Built high-performance and autonomous agile product teams that are highly engaged with Safelite's business teams to deliver product value for our customers.
    • Extended Safelite's core systems to enable the overall OMNI channel vision for Safelite to be able to seamlessly service customers on central, unified platform that provides consistent service regardless of customer channel of choice.
    • Managed successful delivery of customer engagement initiatives: ""watch us on our way"" app;  service emails, 2-way text, text to chat, web chat, multi-modal self-service experience, chat bots pilot, IVR via AWS connect,  personalized promo codes, email campaigns leveraging sales force marketing cloud etc.
    • Launched ""Road to Innovation"" program to engage/motivate team members and promote innovation in leading the change and adopting emerging technologies to renovate systems and improve customer experience.
    • Led architecture and delivery of first ever cloud based end-to-end claim solution to support all types of claims in 5 national contact centers. 
    • Sunsetted legacy AS-400 by moving customer case management tool to sales force service cloud and sales data to BI platform.
    • Oversaw the implementation of new enterprise integration platform Mulesoft.
    Director Of Technology , 04/2013 to 07/2015
    Company Name – City , State
    • Managed successful delivery of web responsive self-serviced digital portals for policyholders, agents, insurance claim/adjusters and cash customers.
    • Led legacy safelite.com site upgrade to modern web responsive self-service site. Online conversion and self-service usage went up from 15% to ~60% in 3-4 years.
    • Managed the design & implementation of new services layer with restful APIs to enable echo systems for other insurance carriers to integrate. 
    • Led the implementation of end-to-end IVR solution for key insurance partner and API integrations from insurance partner's website for glass scheduling.
    • Oversaw the implementation of new inventory management and forecasting systems to Oracle EBS and GAINS.
    Information Technology Manager , 02/2008 to 04/2013
    Company Name – City , State
    • Transformed Safelite's systems and IT teams for Safelite Solutions, Safelite AutoGlass and Service AutoGlass business units from legacy platforms and run-support teams to modern systems and smaller product teams capable of extending needed business functionality and supporting Safelite's growth.
    • Managed the effort to re-platform legacy point of sale, pricing, scheduling, work order management, and inventory system. Lead technical efforts to move to a distributed service architecture using .NET to build applications and WCF services. 
    • Managed the implementation of new glass claims management system and migrated 200+ insurance carriers glass claim processing from legacy mainframe system. Lead designs & architecture to move to a distributed architecture using .NET C#, and SQL server. 
    Team Lead , 06/2003 to 02/2008
    Company Name – City , State
    Information Technology Consultant , 04/1998 to 06/2003
    Company Name – City , State
    Education
    Mini MBA Boston University
    BS : Electronics And Communications Engineering Anjuman Engineering College - City
    • www.linkedin.com/in/boppanarao
    Affiliations
    • 2018 Stevie Award Gold Winner - ""Watch us on our way"" App
    • 2017 Safelite Solutions Innovation Award - New claims management tool
    • 2016 Belron Exceptional Customer Service Award - Part Identification
    • 2015 Safelite Group Customer Driven Leadership Award 
    • 2013 Belron Exceptional Service Award - Allstate Integration
    • 2013 Belron Exceptional Service Award - Customer Self-Service Innovation
    • 2013 Safelite Group Wall of Fame Award
    • 2008 Safelite Group Wall of Fame Award
    Skills
    • People Centered Leadership
    • Strategic & Tactical Planning
    • Software Engineering
    • Designing & Architecting Systems
    • Coaching and Talent Development
    • Building a Culture of Innovation and Engagement
    • Transformation and Change Advocate
    Work History
    Vice President Information Technology - Software Engineering , 03/2018 to Current
    Company Name – City , State
    • Leading all aspects of IT Application Development and Corporate Systems teams encompassing 100+ IT associates plus consultants, $20 m budget, key capital trans-formative projects for the full life-cycle of delivering world class business solutions.
    • Supporting company-wide Fit for Growth initiative which focuses on improving customer and associate experience by transforming business processes and leveraging modern technology solutions replacing antiquated systems.
    • Leading technology transformation focused on re-platforming legacy core systems to a cloud and microservices/containers-based architecture running on the AWS platform.  This allows Safelite IT to deliver business value faster (improved speed to market by ~20%).
    •  Leading implementation of robotic process automation (RPA) by automating manual/repetitive business processes. Anticipated savings of $2-$3 M per year.
    Assistant Vice President - Solutions Delivery , 07/2015 to 03/2018
    Company Name – City , State
    • Defined and executed product vision for Safelite's overall core systems architecture that drives business growth from 5 national contact centers, 600+ retail locations, 6000 mobile technicians, 90 warehouses, 2 distribution centers, multiple customer driven responsive web applications and customer app engagement tools.
    • Drove adoption of agile methodologies across technology teams and business units. 
    • Built high-performance and autonomous agile product teams that are highly engaged with Safelite's business teams to deliver product value for our customers.
    • Extended Safelite's core systems to enable the overall OMNI channel vision for Safelite to be able to seamlessly service customers on central, unified platform that provides consistent service regardless of customer channel of choice.
    • Managed successful delivery of customer engagement initiatives: ""watch us on our way"" app;  service emails, 2-way text, text to chat, web chat, multi-modal self-service experience, chat bots pilot, IVR via AWS connect,  personalized promo codes, email campaigns leveraging sales force marketing cloud etc.
    • Launched ""Road to Innovation"" program to engage/motivate team members and promote innovation in leading the change and adopting emerging technologies to renovate systems and improve customer experience.
    • Led architecture and delivery of first ever cloud based end-to-end claim solution to support all types of claims in 5 national contact centers. 
    • Sunsetted legacy AS-400 by moving customer case management tool to sales force service cloud and sales data to BI platform.
    • Oversaw the implementation of new enterprise integration platform Mulesoft.
    Director Of Technology , 04/2013 to 07/2015
    Company Name – City , State
    • Managed successful delivery of web responsive self-serviced digital portals for policyholders, agents, insurance claim/adjusters and cash customers.
    • Led legacy safelite.com site upgrade to modern web responsive self-service site. Online conversion and self-service usage went up from 15% to ~60% in 3-4 years.
    • Managed the design & implementation of new services layer with restful APIs to enable echo systems for other insurance carriers to integrate. 
    • Led the implementation of end-to-end IVR solution for key insurance partner and API integrations from insurance partner's website for glass scheduling.
    • Oversaw the implementation of new inventory management and forecasting systems to Oracle EBS and GAINS.
    Information Technology Manager , 02/2008 to 04/2013
    Company Name – City , State
    • Transformed Safelite's systems and IT teams for Safelite Solutions, Safelite AutoGlass and Service AutoGlass business units from legacy platforms and run-support teams to modern systems and smaller product teams capable of extending needed business functionality and supporting Safelite's growth.
    • Managed the effort to re-platform legacy point of sale, pricing, scheduling, work order management, and inventory system. Lead technical efforts to move to a distributed service architecture using .NET to build applications and WCF services. 
    • Managed the implementation of new glass claims management system and migrated 200+ insurance carriers glass claim processing from legacy mainframe system. Lead designs & architecture to move to a distributed architecture using .NET C#, and SQL server. 
    Team Lead , 06/2003 to 02/2008
    Company Name – City , State
    Information Technology Consultant , 04/1998 to 06/2003
    Company Name – City , State
    ",INFORMATION-TECHNOLOGY +26767199," FINANCE MANAGER Summary Flexible Financial Manager with the ability to multi-task, meet deadlines, communicate effectively, develop and motivate staff, general accounting and financial reporting for private and public companies. Highlights Excellent analytical, communication and organizational skills. Demonstrate initiative, responsibility and follow through for ""owned work"" Strong attention to detail with the ability to multi-task. Self-directed critical thinker. Experience in SOX compliance and controls. Knowledge of business insurance. Experience in Sales and Use taxes, Payroll taxes and 1099 reporting. Knowledge of GAAP, STAT, GASB, FAS60, FAS97, and FAS133 reporting. Protects organization's value by keeping information confidential. Experience Company Name December 2007 to Current Finance Manager City , State •Prepare monthly and quarterly analytics for income statement, balance sheet, budget to actual variances, and earnings by source. •Review and sign off on GAAP and Statutory journal entries into PeopleSoft general ledger. •Prepare GAAP to Statutory reconciliation by product and write commentary for variances. •Prepare quarterly and annual Statutory reporting package by entity financial information, for senior management. •Prepare quarterly financial analysis and Ad-hoc reports for BOLI & COLI products (Bank Owned and Company Owned Life Insurance) •Draft commentary for MD&A (Management Discussion & Analysis) for controller's business segment and provide supporting work papers for certain disclosures. •Act as a liaison and assist internal and external auditors in the planning and execution of quarterly and annual audits, including the resolution of accounting and auditing issues. •Assist in technical accounting research, including evaluating accounting and financial implications of complex transactions and writing white papers supporting conclusions. •Ensure compliance with SOX regulations over internal controls. •Liaison with other departments including CFO, Valuations and Product management to provide accurate and timely data analysis. •Manage and support analysts, including the completion of performance reviews, adequate training and knowledge of accounting rules, company systems and the overall business performance. •Implemented process improvements for EBS (Earnings by Source) and Statutory reporting reducing closing time by two days. •Conducted detailed reconciliation on Policy loans for the State of Connecticut insurance audit. •Reviewed, and streamline FAS 97 journal entry process, reducing closing time by a day. Company Name February 2002 to December 2007 Accounting Manager City , State •Led monthly and year end close process, account analysis and financial statement reconciliations. •Assisted CFO in group consolidation, monthly variance analysis and operational reporting. •Reconciled inter-company, bank and credit card accounts. •Maintained fixed assets schedule and applied monthly depreciation expense. •Prepared journal entries for monthly accruals and re-classes. •Prepared annual schedules for external audits including the resolution of accounting and auditing issues. •Responsible for cash management, including monitoring sweep account activity, direct deposits, lock- box and inter-company transactions. •Negotiated annual merchant discount rates with credit card companies. •Prepared commission reports; approved T&E and weekly A/P selection. •Prepared and filed 1099s reports to Internal Revenue Service. •Provided oversight and general direction to accounting staff (A/P, A/R, Billing, collections and payroll) including recruiting, training and staff performance. •Served as liaison with bank and Insurance contacts, participated in FP&A meetings to help safeguard business objectives. •Reviewed terms of building and automobile leases, and allocate expense to the appropriate entity. •Identified and applied technology related improvements to streamline business processes. •Participated in MAS90 financial software implementation, evaluation and conversion and signed-of on completion. •Streamlined the banking process to increase cash flow for domestic and overseas business. Company Name April 1995 to February 2002 Accounting Supervisor City , State •Prepare weekly and bi-weekly in-house payroll for 300+ employees. •Prepared and Reconciled benefits plan reports and registered company for multi-state tax. • Prepared and filed weekly and bi-weekly federal and state payroll taxes. • Supervised a staff of six (A/P, A/R, Billing, Payroll, Collections and Human Resources). • Reconciled and analyzed income statement and balance sheet accounts. • Reconciled bank and Inter-company accounts; and prepare and post journal entries. • Prepared weekly cash forecast and wire vendor payments. • Maintained fixed assets seclude and post expense. • System administrator, for Mas90/200 including, monthly module closing. • Coordinated quarterly audits with company's external auditors. Resolve and follow-up with accounting or auditing issues. Education Rutgers University 2013 Master of Science : Accounting City , State , United States Anticipated graduation date: May 2013 Kean University Bachelor of Science : Accounting City , State , United States Computer Skills ACCPAC Plus, ADP, Aggreso, Business Works, Cognos Power Play, Fixed Assets Sage Best Software, Hyperion, Future Proof, Jantek, Lotus Notes, Oracle, Mas90/Mas200 Sage Software, Peachtree, PeopleSoft, Quick Books, Real World, and Microsoft office products. ","
    FINANCE MANAGER
    Summary

    Flexible Financial Manager with the ability to multi-task, meet deadlines, communicate effectively, develop and motivate staff, general accounting and financial reporting for private and public companies.



    Highlights
    • Excellent analytical, communication and organizational skills.
    • Demonstrate initiative, responsibility and follow through for ""owned work""
    • Strong attention to detail with the ability to multi-task.
    • Self-directed critical thinker.
    • Experience in SOX compliance and controls.
    • Knowledge of business insurance.
    • Experience in Sales and Use taxes, Payroll taxes and 1099 reporting.
    • Knowledge of GAAP, STAT, GASB, FAS60, FAS97, and FAS133 reporting.
    • Protects organization's value by keeping information confidential.
    Experience
    Company Name December 2007 to Current Finance Manager
    City , State

    •Prepare monthly and quarterly analytics for income statement, balance sheet, budget to actual variances, and earnings by source.

    •Review and sign off on GAAP and Statutory journal entries into PeopleSoft general ledger.

    •Prepare GAAP to Statutory reconciliation by product and write commentary for variances.

    •Prepare quarterly and annual Statutory reporting package by entity financial information, for senior management.

    •Prepare quarterly financial analysis and Ad-hoc reports for BOLI & COLI products (Bank Owned and Company Owned Life Insurance)

    •Draft commentary for MD&A (Management Discussion & Analysis) for controller's business segment and provide supporting work papers for certain disclosures.

    •Act as a liaison and assist internal and external auditors in the planning and execution of quarterly and annual audits, including the resolution of accounting and auditing issues.

    •Assist in technical accounting research, including evaluating accounting and financial implications of complex transactions and writing white papers supporting conclusions.

    •Ensure compliance with SOX regulations over internal controls.

    •Liaison with other departments including CFO, Valuations and Product management to provide accurate and timely data analysis.

    •Manage and support analysts, including the completion of performance reviews, adequate training and knowledge of accounting rules, company systems and the overall business performance.

    •Implemented process improvements for EBS (Earnings by Source) and Statutory reporting reducing closing time by two days.

    •Conducted detailed reconciliation on Policy loans for the State of Connecticut insurance audit.

    •Reviewed, and streamline FAS 97 journal entry process, reducing closing time by a day.

    Company Name February 2002 to December 2007 Accounting Manager
    City , State

    •Led monthly and year end close process, account analysis and financial statement reconciliations.

    •Assisted CFO in group consolidation, monthly variance analysis and operational reporting.

    •Reconciled inter-company, bank and credit card accounts.

    •Maintained fixed assets schedule and applied monthly depreciation expense.

    •Prepared journal entries for monthly accruals and re-classes.

    •Prepared annual schedules for external audits including the resolution of accounting and auditing issues.

    •Responsible for cash management, including monitoring sweep account activity, direct deposits, lock- box and inter-company transactions.

    •Negotiated annual merchant discount rates with credit card companies.

    •Prepared commission reports; approved T&E and weekly A/P selection.

    •Prepared and filed 1099s reports to Internal Revenue Service.

    •Provided oversight and general direction to accounting staff (A/P, A/R, Billing, collections and payroll) including recruiting, training and staff performance.

    •Served as liaison with bank and Insurance contacts, participated in FP&A meetings to help safeguard business objectives.

    •Reviewed terms of building and automobile leases, and allocate expense to the appropriate entity.

    •Identified and applied technology related improvements to streamline business processes.

    •Participated in MAS90 financial software implementation, evaluation and conversion and signed-of on completion.

    •Streamlined the banking process to increase cash flow for domestic and overseas business.
    Company Name April 1995 to February 2002 Accounting Supervisor
    City , State

    •Prepare weekly and bi-weekly in-house payroll for 300+ employees.

    •Prepared and Reconciled benefits plan reports and registered company for multi-state tax.

    • Prepared and filed weekly and bi-weekly federal and state payroll taxes.

    • Supervised a staff of six (A/P, A/R, Billing, Payroll, Collections and Human Resources).

    • Reconciled and analyzed income statement and balance sheet accounts.

    • Reconciled bank and Inter-company accounts; and prepare and post journal entries.

    • Prepared weekly cash forecast and wire vendor payments.

    • Maintained fixed assets seclude and post expense.

    • System administrator, for Mas90/200 including, monthly module closing.

    • Coordinated quarterly audits with company's external auditors. Resolve and follow-up with accounting or auditing issues.
    Education
    Rutgers University 2013 Master of Science : Accounting City , State , United States

    Anticipated graduation date: May 2013
    Kean University Bachelor of Science : Accounting City , State , United States
    Computer Skills

    ACCPAC Plus, ADP, Aggreso, Business Works, Cognos Power Play, Fixed Assets Sage Best Software, Hyperion, Future Proof, Jantek, Lotus Notes, Oracle, Mas90/Mas200 Sage Software, Peachtree, PeopleSoft, Quick Books, Real World, and Microsoft office products.

    ",FINANCE +12442909," ACCOUNTANT Summary To utilize my customer relations and management background to obtain a position with a company that places importance on efficiency and success. Employ natural leadership and interpersonal skills to build relationships throughout the organization. Experience Accountant Aug 2015 to Current Company Name － City , State Accounting for six companies  Maintained confidential information, such as pay rates, bonus targets and pay grades Processed payroll, electronic deposits and employee pay adjustments Reconciled all bank and credit card accounts Processed journal entries, online transfers and payments (internal and external) Analyzed cost control and provided timely financial information to support company goals Cost effective purchasing (office equipment & supplies, janitorial, food & beverage) Reviewed book entries to ensure accuracy of the G/L Assisted the CFO with the production of the monthly financials and management reports  Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget Tracked and verified accurate receipt of purchase orders and verified costs against vendor invoices  Processed A/P weekly, working with 50+ vendors Processed company purchase orders and communicated with customers regarding orders Researched and resolved collections and billing disputes with tact and efficiency Researched and resolved billing and invoice problems ​ Director of Finance & Accounts Jun 2014 to Aug 2015 Company Name Responsible for daily entry of accounting transactions. Received, recorded, and deposited cash and checks as well as reconciled records of bank transactions. Verified purchase orders, managed accounts payable invoices and supplied payments to vendors on a weekly basis. Reconciled all bank and credit card accounts. Researched and resolved collections and billing disputes. Processed payroll, electronic deposits and employee pay adjustments for 70+. Issued paychecks to contractors on a bi-weekly basis. Issued W2. s to employees & 1099. s to contractors. Maintained confidential information, such as pay rates, bonus targets and pay grades. Processed journal entries, online transfers and payments. Produced monthly financial summaries and reports. Maintained employee files, incident reports, unemployment claims and training progress. Maintained office inventory. Operations & TrainingConsultant, Franchisee & General Manager Feb 2004 to Current Company Name － State Training & Operations Consultant July 2015 - Current Assist six store franchise in training staff and streamlining operations in accordance with corporate standards Monthly unannounced inspections to inspect product and operation standards Work with store managers in developing effective action plans for improvement and guide team members in execution of determined plans  Franchisee   June 2007 - February 2011 Grow +a performance culture, based on teamwork, innovation and training Creatively +constructing advertising and promotional deals in accordance with corporate +initiatives Implemented +and maintained corporate standards + + Drive +revenue and reduce expenditures to meet and exceed revenue and profit targets + + Maintain +integrity of stores, including coding, sanitation, equipment and major +appliances + + Labor +and food cost management; Inventory management + Community +and customer relations + + Established +and implemented internal training and time-management program Handled +tasks related to payroll, inventory and job scheduling + + Managed +accounts payable and accounts receivable in conjunction with company +accountants + + Prepared +reports, spreadsheets, and administrative documents + +Maintained office calendars, open and prioritize mail, +receive and prioritize phone calls General Manager  February 2004 - April 2007 Orchestrating and directing crew consisting of up to 20 people. Hire, develop and promote talented employees who fit the unique cultures of the restaurant environment. Improve operational statistics and efficiency. Patient Service Representative Jun 2012 to Nov 2016 Company Name Consistently build positive report with patients while accurately and efficiently registering in a timely manner. Perform daily administrative duties including: cash management and internal quality assurance. Insurance processing and communication. Patient account resolution and billing assistance. Provide Preliminary assessment of patient health. Serve as liaison between patients and medical providers. Mentor new employees on company policies and practices. Develop and implement client service techniques to better serve both the patient and corporate needs. Compliance and comprehension of HIPPA regulations. Effectively prioritize tasks  Education Bachelor of Science , Accounting Strayer University － City , State ","
    ACCOUNTANT
    Summary
    To utilize my customer relations and management background to obtain a position with a company that places importance on efficiency and success. Employ natural leadership and interpersonal skills to build relationships throughout the organization.
    Experience
    Accountant Aug 2015 to Current
    Company Name － City , State
    • Accounting for six companies 
    • Maintained confidential information, such as pay rates, bonus targets and pay grades
    • Processed payroll, electronic deposits and employee pay adjustments
    • Reconciled all bank and credit card accounts
    • Processed journal entries, online transfers and payments (internal and external)
    • Analyzed cost control and provided timely financial information to support company goals
    • Cost effective purchasing (office equipment & supplies, janitorial, food & beverage)
    • Reviewed book entries to ensure accuracy of the G/L
    • Assisted the CFO with the production of the monthly financials and management reports 
    • Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget
    • Tracked and verified accurate receipt of purchase orders and verified costs against vendor invoices 
    • Processed A/P weekly, working with 50+ vendors
    • Processed company purchase orders and communicated with customers regarding orders
    • Researched and resolved collections and billing disputes with tact and efficiency
    • Researched and resolved billing and invoice problems

    ​

    Director of Finance & Accounts Jun 2014 to Aug 2015
    Company Name
    • Responsible for daily entry of accounting transactions.
    • Received, recorded, and deposited cash and checks as well as reconciled records of bank transactions.
    • Verified purchase orders, managed accounts payable invoices and supplied payments to vendors on a weekly basis.
    • Reconciled all bank and credit card accounts.
    • Researched and resolved collections and billing disputes.
    • Processed payroll, electronic deposits and employee pay adjustments for 70+.
    • Issued paychecks to contractors on a bi-weekly basis.
    • Issued W2.
    • s to employees & 1099.
    • s to contractors.
    • Maintained confidential information, such as pay rates, bonus targets and pay grades.
    • Processed journal entries, online transfers and payments.
    • Produced monthly financial summaries and reports.
    • Maintained employee files, incident reports, unemployment claims and training progress.
    • Maintained office inventory.
    Operations & TrainingConsultant, Franchisee & General Manager Feb 2004 to Current
    Company Name － State

    Training & Operations Consultant July 2015 - Current

    • Assist six store franchise in training staff and streamlining operations in accordance with corporate standards
    • Monthly unannounced inspections to inspect product and operation standards
    • Work with store managers in developing effective action plans for improvement and guide team members in execution of determined plans
     Franchisee   June 2007 - February 2011
    • Grow +a performance culture, based on teamwork, innovation and training Creatively +constructing advertising and promotional deals in accordance with corporate +initiatives
    • Implemented +and maintained corporate standards + +
    • Drive +revenue and reduce expenditures to meet and exceed revenue and profit targets + +
    • Maintain +integrity of stores, including coding, sanitation, equipment and major +appliances + +
    • Labor +and food cost management; Inventory management +
    • Community +and customer relations + +
    • Established +and implemented internal training and time-management program
    • Handled +tasks related to payroll, inventory and job scheduling + +
    • Managed +accounts payable and accounts receivable in conjunction with company +accountants + +
    • Prepared +reports, spreadsheets, and administrative documents + +Maintained office calendars, open and prioritize mail, +receive and prioritize phone calls

    General Manager  February 2004 - April 2007

    • Orchestrating and directing crew consisting of up to 20 people.
    • Hire, develop and promote talented employees who fit the unique cultures of the restaurant environment.
    • Improve operational statistics and efficiency.
    Patient Service Representative Jun 2012 to Nov 2016
    Company Name
    • Consistently build positive report with patients while accurately and efficiently registering in a timely manner.
    • Perform daily administrative duties including: cash management and internal quality assurance.
    • Insurance processing and communication.
    • Patient account resolution and billing assistance.
    • Provide Preliminary assessment of patient health.
    • Serve as liaison between patients and medical providers.
    • Mentor new employees on company policies and practices.
    • Develop and implement client service techniques to better serve both the patient and corporate needs.
    • Compliance and comprehension of HIPPA regulations.
    • Effectively prioritize tasks 
    Education
    Bachelor of Science , Accounting Strayer University － City , State
    ",ACCOUNTANT +29173771," CENTER DIRECTOR/HEAD START FAMILY ADVOCATE Professional Summary Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking a position. Offering excellent communication and good judgment. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Conscientious individual with the ability to multitask and liaise between families and programs to build relationships that support ongoing development and education. A respectful Family Advocate offering case management and crisis intervention skills. Skills Have Directors Credential . Relationship building Parental training Effective communication Family advocacy Family services Leadership Planning and Coordination Good listening skills Community Resources Work History 01/2020 to Current Center Director/Head Start Family Advocate Company Name – City , State Collaborated with families to assist in growth, development and education to increase potential. Identified available community resources and programs for families of disabled children. Visited homes of families and maintained appropriate contact as directed by agency procedures. Observed security measures to maintain confidentiality and restrict access by unauthorized individuals. Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs. Interviewed individuals and families to assess needs and provide informational resources. Carried out day-day-day duties accurately and efficiently. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Kept facility in compliance with all applicable standards and laws. Rewarded, coached, counseled and disciplined employees. Conducted regular staff meetings to obtain feedback on important issues. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Eased team transitions and new employee orientation through effective training and development. Supervised daily operations. Managed 14 Employees. 07/2019 to 12/2019 Center Director/Head Start Family Advocate Company Name – City , State Collaborated with families to assist in growth, development and education to increase potential. Identified available community resources and programs for families of disabled children. Visited homes of families and maintained appropriate contact as directed by agency procedures. Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs. Interviewed individuals and families to assess needs and provide informational resources. Carried out day-day-day duties accurately and efficiently. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Completed home welfare checks to align with state and program guidelines. Recruited and developed solid team of professionals to care for up to 96 children each day. Monitored over 17 employees' day-to-day activities and made plans to rectify any issues . 10/2014 to 07/2019 Head Start Family Advocate Company Name – City , State Collaborated with families to assist in growth, development and education to increase potential. Identified available community resources and programs for families of disabled children. Visited homes of families and maintained appropriate contact as directed by agency procedures. Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs. Documented data and completed accurate updates to case records. Completed home welfare checks to align with state and program guidelines. Carried out day-day-day duties accurately and efficiently. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. 08/2009 to 10/2014 Assistant Teacher Company Name – City , State Kept students on-task with proactive behavior modification and positive reinforcement strategies. Delivered group teaching in classroom setting and implemented individual student support. Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement. Pursued professional development opportunities to cultivate further understanding of considerations governing productive learning environments. Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal. Kept records of student progress for teachers and parents, including details such as behavior, grades, comprehension and personal growth. Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping. Assisted teachers with classroom management and document coordination to maintain positive learning environment. Completed daily reports, meal count sheets and attendance logs. Worked under direction of licensed teacher in and outside of classroom. Education 2014 CDA : Child Development Online/Coach Based - City 05/1981 High School Diploma Mcalester High School - City , State ","
    CENTER DIRECTOR/HEAD START FAMILY ADVOCATE
    Professional Summary

    Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking a position. Offering excellent communication and good judgment. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Conscientious individual with the ability to multitask and liaise between families and programs to build relationships that support ongoing development and education. A respectful Family Advocate offering case management and crisis intervention skills.

    Skills

    Have Directors Credential .

    • Relationship building
    • Parental training
    • Effective communication
    • Family advocacy
    • Family services
    • Leadership
    • Planning and Coordination
    • Good listening skills
    • Community Resources
    Work History
    01/2020 to Current
    Center Director/Head Start Family Advocate Company Name – City , State
    • Collaborated with families to assist in growth, development and education to increase potential.
    • Identified available community resources and programs for families of disabled children.
    • Visited homes of families and maintained appropriate contact as directed by agency procedures.
    • Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
    • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
    • Interviewed individuals and families to assess needs and provide informational resources.
    • Carried out day-day-day duties accurately and efficiently.
    • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
    • Kept facility in compliance with all applicable standards and laws.
    • Rewarded, coached, counseled and disciplined employees.
    • Conducted regular staff meetings to obtain feedback on important issues.
    • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
    • Eased team transitions and new employee orientation through effective training and development.
    • Supervised daily operations.
    • Managed 14 Employees.
    07/2019 to 12/2019
    Center Director/Head Start Family Advocate Company Name – City , State
    • Collaborated with families to assist in growth, development and education to increase potential.
    • Identified available community resources and programs for families of disabled children.
    • Visited homes of families and maintained appropriate contact as directed by agency procedures.
    • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
    • Interviewed individuals and families to assess needs and provide informational resources.
    • Carried out day-day-day duties accurately and efficiently.
    • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
    • Completed home welfare checks to align with state and program guidelines.
    • Recruited and developed solid team of professionals to care for up to 96 children each day.
    • Monitored over 17 employees' day-to-day activities and made plans to rectify any issues .
    10/2014 to 07/2019
    Head Start Family Advocate Company Name – City , State
    • Collaborated with families to assist in growth, development and education to increase potential.
    • Identified available community resources and programs for families of disabled children.
    • Visited homes of families and maintained appropriate contact as directed by agency procedures.
    • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
    • Documented data and completed accurate updates to case records.
    • Completed home welfare checks to align with state and program guidelines.
    • Carried out day-day-day duties accurately and efficiently.
    • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
    08/2009 to 10/2014
    Assistant Teacher Company Name – City , State
    • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
    • Delivered group teaching in classroom setting and implemented individual student support.
    • Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
    • Pursued professional development opportunities to cultivate further understanding of considerations governing productive learning environments.
    • Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
    • Kept records of student progress for teachers and parents, including details such as behavior, grades, comprehension and personal growth.
    • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
    • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
    • Completed daily reports, meal count sheets and attendance logs.
    • Worked under direction of licensed teacher in and outside of classroom.
    Education
    2014
    CDA : Child Development
    Online/Coach Based - City
    05/1981
    High School Diploma
    Mcalester High School - City , State
    ",ADVOCATE +24833063," ACTING FINANCE MANAGER Summary Innovative Accountant proficient in extracting financial data from various reporting systems and suggesting key operational changes. Accommodating [Job Title] who effectively manages strict deadlines, schedules and repetitive tasks with a positive, can-do attitude. An accountant and analyst with more than 8-years, proven experience spanning over oil and gas services, manufacturing, and trading business. The experience is not limited to Financial & Management reporting, IFRS and US GAAP, Working Capital management, Cost control and reduction measures, Internal Controls, ERP system implementation and development(Oracle, Hyperion, and Quick Books), Statutory compliance, Payroll & inventory management, Business insight and support decision making, Planning, budgeting, forecasting, Capex control, Leadership and team management, dealing with banks, internal/external auditors & business lawyers, advising management on financial strategy, Commercial proposals and evaluation, risks coverage, Negotiating contract, dealing with client, Setting up new KPIs/Standards and measuring performance, due diligence, implementation of corporate policies and governance. Key Professional Skills Financial Reporting & Analysis (IFRS and US GAAP). Budgeting, Planning (Short, Medium and Long Term). System Development & Cost Controls. Project/Commercial evaluation. Prepare Activity Based Cost analysis for new and existing business venture. Internal Controls & Financial Audits. Controllership of Accounting Operations. Team Leadership & resource management. Bench Marking/Setting KPIs & Performance Measurement. ERP, MS Office, Power point, and advance Excel. Seeking a growth oriented career in accounting, finance, analysis, and planning where my professional knowledge, skills and experience can be effectively utilized. Highlights Analytical reasoning Computer Skills * Advanced in MS Excel, Access, Word and Power point. * SAP financial accounting. * Oracle financials and Hyperion reporting. * Experienced in using Synapse, Citrix database, QuickBooks pro and QuickBooks Premier. * Warehouse Management System, On Base, Mainframe, and Ultriva (Inventory maintenance software). Seminars, Trainings & Workshops Attended: Oracle Financial, Hyperion planning/consolidation. CPE - certificates, for Rolling Forecast, Leadership in new age of Finance, and Delegation skills. ABC Costing. Certified in advance MS Excel. ISO Quality Standards (OSHA). First Aid & Safety. Defensive Driving. Analytical reasoning Financial statement analysis Budget forecasting expertise Account reconciliation expert Effective time management Strong organizational skills General ledger accounting Accomplishments Achieved [number] % cost reduction by eliminating redundant processes. Formally recognized for excellence achieved in financial analysis, budgeting and forecasting. Experience Acting Finance Manager , 01/2011 to Current Company Name Saudi Arabia, Bahrain, and Jordan. 2011-To - Present A multinational group involved in Drilling, Petro Chemicals, Well Services, Engineering, Mining, & Exploration/Production worldwide for Oil & Gas Sector. Working as Chief Accountant and reporting to General Manager, responsible for the following functions: Accounting Operation: Prepare and analyze monthly, quarterly, and annual financial reports with executive summary. Prepare consolidated financials, and comparative analytical reviews for all entities. Monitor cash flow and report cash management report on weekly basis. Maintain integrity of general ledger, including the chart of accounts. Manage accounts payable, including daily invoice processing, and resolve payment discrepancies. Monitor accounts receivables and developed strategies to improve AR turnover ratios. Reconcile and analyze all ledger and balance sheet accounts, including bank reconciliations. Review, investigate and correct errors and inconsistencies in financial entries, documents and reports. Maintain fixed assets accounts and depreciation schedule. Review month-end inventory, physical stock counts and variations. Execute month end closing procedures and journal entries, including accruals, and prepaid accounts. L/Cs, Bank Guarantees, arranging facilities for the various group companies. Review Zakat/Sales Tax and withholding taxation. Liaison with internal, external auditors, banks, and business lawyers. Supervise the staff for effective and timely reporting. Develop and maintain internal controls and concrete document management. Review vendors' agreements, and track supplier pre-determine performance measures. Ensure and validated inter-company transactions. Develop Adhoc reports as require by the management. Accounting Analysis and Planning: Perform cost analysis and evaluate profit margins of each business units. Monitor performance and efficiency of the company. Follow up on cost tracking, monitor and control correct cost allocation and proper recognition thereto. Prepare budgets for short term and long term planning. Prepare forecasting and comparative analysis to achieve financial goals. Prepare costing model for new business, and Tender analysis for cost and profit evaluation. Prepare comprehensive Activity Based Cost Analysis. Conduct evaluations for cost reduction opportunities. Ensure corrective actions are taken in view of analysis. Participate in strategic planning, and formulating long-term business plans. Generate monthly KPIs report, and assisted management in improving existing business standards. Major Achievements Reduced cost by 400K USD over period of 2 years. Won contract worth USD 500 Mn contract from ARAMCO, in 2014. Developed internal reports to monitor & control the operating cost. Brought receivables down from 120 to 65 days. Implemented inventory management in ERP-Oracle Financials 12i. Designed reports to have visibility of P&L to each unit level. Determined basis for allocation of overhead cost to various cost centers and automated this in ERP. Placed new KPIs, benchmarks & standardize cost to control/ improve. Prepared 3, 5 and 7 years financial plans. Worked as an Acting Finance Manager in absence of the Finance Manager, for a year. Other Special Assignments: Involved in liquation process of MB-Jordan operation, and interacted with the client (British Petroleum, BP). Compliance of Taxes and other regulatory requirements of government. Demobilization of all assets from Jordan. accountant , 01/2009 to 01/2011 Company Name IN, USA 2009 - To - 2011 A corporation involved in trading business of supplying oil & gas and consumer products. Worked as an accountant, reporting to General Manager, with following responsibilities: Posted daily sales and generate sales reports for month end closings. Prepared cash deposit details and reconciled with bank. Reviewed and approved all retail invoices, and posted all expenses. Prepared detailed monthly inventory schedules, on average cost basis reconcile inventory account in systems to the general ledger. Verified time card sheets and processed payroll, on weekly basis. Prepared AR and AP aging analysis, and closely monitored cash flows. Developed internal controls to secure all assets and inventory. Reconciled all GL accounts and executed monthly financial accounts. Generated and structured chart of accounts and all other templates required in Quick books premier. Prepared sales tax returns on monthly basis. Implemented Quick Books Premier and prepared customized chart of accounts and financial reporting. Inventory and Supply Chain analyst , 01/2007 to 01/2009 Company Name IN, USA 2007 -To- 2009 A diversified multinational HVAC industry involved in manufacturing, engineering, supply energy efficient technologies and innovative products and services for heating air conditioning systems and oil & gas sectors. Worked as Inventory and Supply Chain analyst, reported to Purchase Manager. Coordinated and managed flow of materials into, through and out of the manufacturing process. Solved inventory issues in cross-functional and multicultural environment. Prepared forecast analysis of more than USD 10 million of inventory. Adopted strategies to improve material flow and cost reduction. Managed inventory turnover to inventory supply level. Posted all transactions into the system. Prepare month end adjustments and entered into the system. Reviewed manufacturing production goals. Assisted management in launching pilot projects. Analyzed variance reports on month end. Executed audit plans for all supplier agreements, ensuring contract compliance. Tracked supplier performance metrics relative to KPIs. Provided ad hoc analysis and special projects as required. Involved in conducting physical inventory to maintain 100% accuracy. Other Special Assignments: Worked with buyers in transition of suppliers, and prepared comparison forecasted reports with actual production. Generated budgeted and forecasted reports for a pilot project of ISD compressors. Evaluated Inventory of more than one million dollar, and reduced inventory cost by 200K. Education Bachelor of Science : Business, Accounting and Finance Kelley School of Business, Indiana University Bachelor of Science in Business Major: Accounting and Finance Graduated: August, 2010 Kelley School of Business, Indiana University, IN, USA Certifications CMA Certified in advance MS Excel. Skills Inventory, Accountant, Accounts And, Ar, Basis, Cash, Cost Reduction, General Ledger, Internal Controls, Of Accounts, Sales, Sales Tax, Accounting, Finance, Accounting Analysis, Accounts Payable, Accounts Receivables, Balance Sheet, Bank Reconciliations, Budgets, Business Plans, Cash Management, Closing, Concrete, Cost Analysis, Cost Tracking, Document Management, Employee Resource Group, Enterprise Resource Planning, Erp, Exploration, Financial Reports, Financials, Fixed Assets, Forecasting, Invoice, Journal, Liaison, Manage Accounts, Oracle, Oracle Financials, Petroleum, Receivables, Reconciliations, Strategic Planning, Taxation, Ap, Brand Marketing, Closings, Consumer Products, Daily Sales, Financial Reporting, Generate Sales, Gl, Invoices, Payroll, Premier, Prepared Sales, Quick Books, Quickbooks, Retail, Retail Marketing, Sales And, Sales Reports, Tax Returns, Trading, Ad Hoc Analysis, Adjustments, Air Conditioning, Audit, Compressors, Hvac, Manufacturing Process, Material Flow, Metrics, Million, Supply Chain, Access, Accounting Operations, Audits, Budgeting, Citrix, Cma, Cost Control, Cost Controls, Database, Due Diligence, Excel, Financial Accounting, Financial Audits, Gaap, Governance, Hyperion, Iso, Mainframe, Maintenance, Management Accounting, Ms Excel, Ms Office, Operations, Proposals, Quickbooks Pro, Sap, System Development, Team Management, Warehouse Management, Warehouse Management System, Word, Accounting And Finance ","
    ACTING FINANCE MANAGER
    Summary
    Innovative Accountant proficient in extracting financial data from various reporting systems and suggesting key operational changes. Accommodating [Job Title] who effectively manages strict deadlines, schedules and repetitive tasks with a positive, can-do attitude. An accountant and analyst with more than 8-years, proven experience spanning over oil and gas services, manufacturing, and trading business. The experience is not limited to Financial & Management reporting, IFRS and US GAAP, Working Capital management, Cost control and reduction measures, Internal Controls, ERP system implementation and development(Oracle, Hyperion, and Quick Books), Statutory compliance, Payroll & inventory management, Business insight and support decision making, Planning, budgeting, forecasting, Capex control, Leadership and team management, dealing with banks, internal/external auditors & business lawyers, advising management on financial strategy, Commercial proposals and evaluation, risks coverage, Negotiating contract, dealing with client, Setting up new KPIs/Standards and measuring performance, due diligence, implementation of corporate policies and governance. Key Professional Skills Financial Reporting & Analysis (IFRS and US GAAP). Budgeting, Planning (Short, Medium and Long Term). System Development & Cost Controls. Project/Commercial evaluation. Prepare Activity Based Cost analysis for new and existing business venture. Internal Controls & Financial Audits. Controllership of Accounting Operations. Team Leadership & resource management. Bench Marking/Setting KPIs & Performance Measurement. ERP, MS Office, Power point, and advance Excel. Seeking a growth oriented career in accounting, finance, analysis, and planning where my professional knowledge, skills and experience can be effectively utilized.
    Highlights
    • Analytical reasoning Computer Skills * Advanced in MS Excel, Access, Word and Power point. * SAP financial accounting. * Oracle financials and Hyperion reporting. * Experienced in using Synapse, Citrix database, QuickBooks pro and QuickBooks Premier. * Warehouse Management System, On Base, Mainframe, and Ultriva (Inventory maintenance software). Seminars, Trainings & Workshops Attended:
    • Oracle Financial, Hyperion planning/consolidation.
    • CPE - certificates, for Rolling Forecast, Leadership in new age of Finance, and Delegation skills.
    • ABC Costing.
    • Certified in advance MS Excel.
    • ISO Quality Standards (OSHA).
    • First Aid & Safety.
    • Defensive Driving.
    • Analytical reasoning
    • Financial statement analysis
    • Budget forecasting expertise
    • Account reconciliation expert
    • Effective time management
    • Strong organizational skills
    • General ledger accounting
    Accomplishments
    Achieved [number] % cost reduction by eliminating redundant processes. Formally recognized for excellence achieved in financial analysis, budgeting and forecasting.
    Experience
    Acting Finance Manager , 01/2011 to Current Company Name
    • Saudi Arabia, Bahrain, and Jordan. 2011-To - Present A multinational group involved in Drilling, Petro Chemicals, Well Services, Engineering, Mining, & Exploration/Production worldwide for Oil & Gas Sector. Working as Chief Accountant and reporting to General Manager, responsible for the following functions: Accounting Operation:
    • Prepare and analyze monthly, quarterly, and annual financial reports with executive summary.
    • Prepare consolidated financials, and comparative analytical reviews for all entities.
    • Monitor cash flow and report cash management report on weekly basis.
    • Maintain integrity of general ledger, including the chart of accounts.
    • Manage accounts payable, including daily invoice processing, and resolve payment discrepancies.
    • Monitor accounts receivables and developed strategies to improve AR turnover ratios.
    • Reconcile and analyze all ledger and balance sheet accounts, including bank reconciliations.
    • Review, investigate and correct errors and inconsistencies in financial entries, documents and reports.
    • Maintain fixed assets accounts and depreciation schedule.
    • Review month-end inventory, physical stock counts and variations.
    • Execute month end closing procedures and journal entries, including accruals, and prepaid accounts.
    • L/Cs, Bank Guarantees, arranging facilities for the various group companies.
    • Review Zakat/Sales Tax and withholding taxation.
    • Liaison with internal, external auditors, banks, and business lawyers.
    • Supervise the staff for effective and timely reporting.
    • Develop and maintain internal controls and concrete document management.
    • Review vendors' agreements, and track supplier pre-determine performance measures.
    • Ensure and validated inter-company transactions.
    • Develop Adhoc reports as require by the management. Accounting Analysis and Planning:
    • Perform cost analysis and evaluate profit margins of each business units.
    • Monitor performance and efficiency of the company.
    • Follow up on cost tracking, monitor and control correct cost allocation and proper recognition thereto.
    • Prepare budgets for short term and long term planning.
    • Prepare forecasting and comparative analysis to achieve financial goals.
    • Prepare costing model for new business, and Tender analysis for cost and profit evaluation.
    • Prepare comprehensive Activity Based Cost Analysis.
    • Conduct evaluations for cost reduction opportunities.
    • Ensure corrective actions are taken in view of analysis.
    • Participate in strategic planning, and formulating long-term business plans.
    • Generate monthly KPIs report, and assisted management in improving existing business standards. Major Achievements
    • Reduced cost by 400K USD over period of 2 years.
    • Won contract worth USD 500 Mn contract from ARAMCO, in 2014.
    • Developed internal reports to monitor & control the operating cost.
    • Brought receivables down from 120 to 65 days.
    • Implemented inventory management in ERP-Oracle Financials 12i.
    • Designed reports to have visibility of P&L to each unit level.
    • Determined basis for allocation of overhead cost to various cost centers and automated this in ERP.
    • Placed new KPIs, benchmarks & standardize cost to control/ improve.
    • Prepared 3, 5 and 7 years financial plans.
    • Worked as an Acting Finance Manager in absence of the Finance Manager, for a year. Other Special Assignments:
    • Involved in liquation process of MB-Jordan operation, and interacted with the client (British Petroleum, BP).
    • Compliance of Taxes and other regulatory requirements of government.
    • Demobilization of all assets from Jordan.
    accountant , 01/2009 to 01/2011 Company Name
    • IN, USA 2009 - To - 2011 A corporation involved in trading business of supplying oil & gas and consumer products. Worked as an accountant, reporting to General Manager, with following responsibilities:
    • Posted daily sales and generate sales reports for month end closings.
    • Prepared cash deposit details and reconciled with bank.
    • Reviewed and approved all retail invoices, and posted all expenses.
    • Prepared detailed monthly inventory schedules, on average cost basis reconcile inventory account in systems to the general ledger.
    • Verified time card sheets and processed payroll, on weekly basis.
    • Prepared AR and AP aging analysis, and closely monitored cash flows.
    • Developed internal controls to secure all assets and inventory.
    • Reconciled all GL accounts and executed monthly financial accounts.
    • Generated and structured chart of accounts and all other templates required in Quick books premier.
    • Prepared sales tax returns on monthly basis.
    • Implemented Quick Books Premier and prepared customized chart of accounts and financial reporting.
    Inventory and Supply Chain analyst , 01/2007 to 01/2009 Company Name
    • IN, USA 2007 -To- 2009 A diversified multinational HVAC industry involved in manufacturing, engineering, supply energy efficient technologies and innovative products and services for heating air conditioning systems and oil & gas sectors. Worked as Inventory and Supply Chain analyst, reported to Purchase Manager.
    • Coordinated and managed flow of materials into, through and out of the manufacturing process.
    • Solved inventory issues in cross-functional and multicultural environment.
    • Prepared forecast analysis of more than USD 10 million of inventory.
    • Adopted strategies to improve material flow and cost reduction.
    • Managed inventory turnover to inventory supply level.
    • Posted all transactions into the system.
    • Prepare month end adjustments and entered into the system.
    • Reviewed manufacturing production goals.
    • Assisted management in launching pilot projects.
    • Analyzed variance reports on month end.
    • Executed audit plans for all supplier agreements, ensuring contract compliance.
    • Tracked supplier performance metrics relative to KPIs.
    • Provided ad hoc analysis and special projects as required.
    • Involved in conducting physical inventory to maintain 100% accuracy. Other Special Assignments:
    • Worked with buyers in transition of suppliers, and prepared comparison forecasted reports with actual production.
    • Generated budgeted and forecasted reports for a pilot project of ISD compressors.
    • Evaluated Inventory of more than one million dollar, and reduced inventory cost by 200K.
    Education
    Bachelor of Science : Business, Accounting and Finance Kelley School of Business, Indiana University Bachelor of Science in Business Major: Accounting and Finance Graduated: August, 2010 Kelley School of Business, Indiana University, IN, USA
    Certifications
    CMA Certified in advance MS Excel.
    Skills
    Inventory, Accountant, Accounts And, Ar, Basis, Cash, Cost Reduction, General Ledger, Internal Controls, Of Accounts, Sales, Sales Tax, Accounting, Finance, Accounting Analysis, Accounts Payable, Accounts Receivables, Balance Sheet, Bank Reconciliations, Budgets, Business Plans, Cash Management, Closing, Concrete, Cost Analysis, Cost Tracking, Document Management, Employee Resource Group, Enterprise Resource Planning, Erp, Exploration, Financial Reports, Financials, Fixed Assets, Forecasting, Invoice, Journal, Liaison, Manage Accounts, Oracle, Oracle Financials, Petroleum, Receivables, Reconciliations, Strategic Planning, Taxation, Ap, Brand Marketing, Closings, Consumer Products, Daily Sales, Financial Reporting, Generate Sales, Gl, Invoices, Payroll, Premier, Prepared Sales, Quick Books, Quickbooks, Retail, Retail Marketing, Sales And, Sales Reports, Tax Returns, Trading, Ad Hoc Analysis, Adjustments, Air Conditioning, Audit, Compressors, Hvac, Manufacturing Process, Material Flow, Metrics, Million, Supply Chain, Access, Accounting Operations, Audits, Budgeting, Citrix, Cma, Cost Control, Cost Controls, Database, Due Diligence, Excel, Financial Accounting, Financial Audits, Gaap, Governance, Hyperion, Iso, Mainframe, Maintenance, Management Accounting, Ms Excel, Ms Office, Operations, Proposals, Quickbooks Pro, Sap, System Development, Team Management, Warehouse Management, Warehouse Management System, Word, Accounting And Finance
    ",FINANCE +45077654," CLAIMS SUBJECT MATTER EXPERT Professional Summary Experienced Customer Service Representative with over 10 years of experience +Worked in Healthcare Industry for over 8 years with Humana, Passport and Excellus BCBS of NY +Successfully trained seasonal associates for Open Enrollment and worked as a Client Subject Matter Expert for SHPS, Inc. Skills HCPCS Coding Guidelines Understands anesthesia coding Insurance and collections procedures Understands insurance benefits DRG and PC grouping Ambulance coding familiarity Composed and professional demeanor Research and data analysis Resourceful and reliable worker Excellent problem solver Close attention to detail Medical terminology expert Billing and collection procedures expert     •Office support (phones, faxing,  filing)     •Excellent verbal communication Adept m ulti-tasker Office support (phones, faxing, filing) Fast Learner Records management professional •ICD-10 (International Classification of Disease Systems) •Familiar with commercial and private insurance carrier •Insurance and collections procedures •DRG and PC grouping •Understands insurance benefits •Ambulance coding familiarity •Composed and professional demeanor •Research and data analysis •Excellent problem solver •Office management professional •Close attention to detail •Excellent verbal communication ​ Work History Claims Subject Matter Expert , 09/2016 to 12/2016 Company Name – City , State · Worked any other special projects assigned by management · Responsible for meeting claims production goal of 200 claims per +day · Processed professional HCFA 1500 ambulance, anesthesia, labs, +office visits etc. professional HCFA 1500 · Responsible for claims processing for the Medicaid plans for HMO 7 +University Health and HMO 9 AHCSS · Worked as a claims subject matter expert for Banner Health Benefit Plan Admin./Client Service Expert , 05/2016 to 09/2016 Company Name – City , State · Responsible for duties in support o f all departmental efficiencies +as assigned by management · Scheduled refills per the patients' plan benefit · Keyed orders and sent for fulfillment · Processed RX refills for customers · Assisted with outbound calling to providers, patient and +pharmacies to obtain additional info need to process the RX refill, · Answered incoming calls Patient Access Rep I , 07/2015 to 03/2016 Company Name – City , State · Responsible for duties in support of departmental +efficiencies which may include: but not limited to performing scheduling, +registration, patient pre-admission and admission, reception and discharge +functions. · Verify +medical benefits and eligibility with payers and calculate patient liability +collection amounts · Completes +the whole patient financial clearance process; including educating patients on +liability and collection of patient liabilities due. · Completes +all account documentation and enters the correct activity code when required. ·  Secures +insurance authorizations for services and updates account accordingly · Performs +payment reconciliation & secured payment entry in adherence to financial +& cash control policies and procedures Claims Subject Matter Expert/DST , 07/2015 to 07/2015 Company Name – City , State · Worked as a Claims Examiner for DST Solutions based out of +Delaware · Responsible for processing Commercial and Medicare Plans. · Adjusted backlog claims using the clients claims system for +adjudication · Knowledgeable of Citrix platform for applications. · Utilized Claims Matrix to determine authorization for Delivery, +Well baby Newborn, Inpatient Claims, Nursing Home etc. Claims Examiner , 07/2014 to 05/2015 Company Name – City , State · Worked as a Claims Examiner for client Kaiser Permanente Southern +California. · Responsible for data processing incoming Hospital UB's for +Medicare/ KPSA Plan. · Contract interpretation to validate proper payment logic for claim +adjudication. · Identify billing and coding errors and submit documentation to +provider's if necessary for corrected claims forms to be sent in with the +Medicare compliance guidelines. · Adjudicate Replacement, Late charge claims etc. accordingly per +client's guidelines for processing. · Proficient +in Microsoft Word, Excel, Power point, Outlook, Internet Explorer, CMS Pricers, +DRG Calculator, ICD-9, CPT, Basic Office Systems and various web applications Claims Subject Matter Expert , 05/2013 to 05/2014 Company Name – City , State · Worked as a contracted claims expert for Excellus BCBS of NY · Responsible for claims processing for the HOME Commercial, +Medicare and Medicaid plans · Processed claims with the HOST side of the plan updating provider +files and credentials to support claims adjustment. · Worked any other special projects as assigned by management. Provider Claims Service Unit Representative I , 03/2008 to 11/2012 Company Name – City , State · Responsible for immediate responses to +incoming provider calls regarding claims issues.  · Process incoming correspondence from +providers on claims issues that need to be resolved for Passport Health +(Medicaid) and Passport Advantage. · Reprocessing claims as identified through +incoming phone calls or submitted by provider relations staff.  · Identifying systematic and procedural +issues resulting in claims processing errors and initiating action to resolve +those issues. · Documenting calls, problems, and resolutions +for future reference · Proficient in Microsoft Word, Excel, Power +point, Outlook, Internet Explorer, Facets, IKA Systems, CMS Pricers, DRG +Calculator, ICD-9, CPT, Basic Office Systems and web application · Worked special projects as assigned by management Benefits Plan Administration/ Eligibility & Enrollment/Client Service Expert , 05/2004 to 03/2008 Company Name – City , State · Answered incoming +calls regarding eligibility, claims processing, and billing inquires. · Administered employee +group benefits for retirees, active, long term disability, and cobra +participants · Resolved Issues +for billing, carrier eligibility, etc. · Organized special +projects such as web inquiry responses, updating accurate information in our +knowledge base customer service tool as assigned by management · Team +lead/ Initiated training for full-time and temporary associates of ongoing call +center and open enrollment. Customer Service Claims Specialist-Chicago Medicare/ Commercial/ Medicaid , 04/2001 to 02/2003 Company Name – City , State · Supported Chicago +Medicare , Medicaid and Commercial Markets · Received inbound +and outbound calls from insured members, clients, brokers, agents and providers · Mailed any +related correspondence such as enrollment material, forms and brochures to +members. · Processed medical +claims that needed adjustment · Knowledgeable of +DRG, ICD-9, CPT coding Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Accurately documented, researched and resolved customer service issues. Managed high call volume with tact and professionalism. Acted professionally and patiently when addressing negative customer feedback. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Effectively managed a high-volume of inbound and outbound customer calls. Claims Examiner , 07/2014 to 05/2015 Company Name – City , State ·  Worked as a Claims Examiner for client Kaiser Permanente Southern California. ·   Responsible for data processing incoming Hospital UB's for Medicare/ KPSA Plan.  ·   Contract interpretation to validate proper payment logic for claim adjudication. ·  Identify billing and coding errors and submit documentation to provider's if necessary for corrected claims forms to be sent in with the Medicare compliance guidelines. ·  Adjudicate Replacement Bill Type , Late charge claims etc. accordingly per client's guidelines for processing. Proficient in Microsoft Word , Excel, Power point, Outlook, Internet Explorer, CMS Pricers, DRG Calculator, ICD-9, CPT, Basic Office Systems and variousweb applications   Precisely completed appropriate claims paperwork, documentation and system entry. Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge. Resourcefully used various coding books, procedure manuals and on-line encoders. Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing. Education Bachelor of Science : Psychology , Current Liberty University - City , State Psychology/ Christian Counseling Administration  Advocacy Case Management Community Relations  Counseling  Mental Health Services Programming Certification in Medical Coding May 2017 : Ashworth College - Skills AS400, balance, Basic, benefits, billing, brochures, Calculator, call center, CMS, CPT coding, CPT, credit, client, clients, customer service, forms, ICD-9, Internet Explorer, Team lead, team leader, Microsoft Access, Excel, Office, Outlook, PowerPoint, Power point, Word, Microsoft Word, Police, Coding, sales, phone ","
    CLAIMS SUBJECT MATTER EXPERT
    Professional Summary
    Experienced Customer Service Representative with over 10 years of experience +Worked in Healthcare Industry for over 8 years with Humana, Passport and Excellus BCBS of NY +Successfully trained seasonal associates for Open Enrollment and worked as a Client Subject Matter Expert for SHPS, Inc.
    Skills
    • HCPCS Coding Guidelines
    • Understands anesthesia coding
    • Insurance and collections procedures
    • Understands insurance benefits
    • DRG and PC grouping
    • Ambulance coding familiarity
    • Composed and professional demeanor
    • Research and data analysis
    • Resourceful and reliable worker
    • Excellent problem solver
    • Close attention to detail
    • Medical terminology expert
    • Billing and collection procedures expert
        •Office support (phones, faxing,  filing)
        •Excellent verbal communication
    • Adept m ulti-tasker
    • Office support (phones, faxing, filing)
    • Fast Learner
    • Records management professional
      •ICD-10 (International Classification of Disease Systems)
      •Familiar with commercial and private insurance carrier
      •Insurance and collections procedures
      •DRG and PC grouping
      •Understands insurance benefits
      •Ambulance coding familiarity
      •Composed and professional demeanor
      •Research and data analysis
      •Excellent problem solver
      •Office management professional
      •Close attention to detail
      •Excellent verbal communication

      ​
    Work History
    Claims Subject Matter Expert , 09/2016 to 12/2016
    Company Name – City , State

    • · Worked any other special projects assigned by management

      · Responsible for meeting claims production goal of 200 claims per +day

      · Processed professional HCFA 1500 ambulance, anesthesia, labs, +office visits etc. professional HCFA 1500

      · Responsible for claims processing for the Medicaid plans for HMO 7 +University Health and HMO 9 AHCSS

      · Worked as a claims subject matter expert for Banner Health




    Benefit Plan Admin./Client Service Expert , 05/2016 to 09/2016
    Company Name – City , State

    • · Responsible for duties in support o f all departmental efficiencies +as assigned by management

      · Scheduled refills per the patients' plan benefit

      · Keyed orders and sent for fulfillment

      · Processed RX refills for customers

      · Assisted with outbound calling to providers, patient and +pharmacies to obtain additional info need to process the RX refill,

      · Answered incoming calls





    Patient Access Rep I , 07/2015 to 03/2016
    Company Name – City , State

      · Responsible for duties in support of departmental +efficiencies which may include: but not limited to performing scheduling, +registration, patient pre-admission and admission, reception and discharge +functions.

      · Verify +medical benefits and eligibility with payers and calculate patient liability +collection amounts

      · Completes +the whole patient financial clearance process; including educating patients on +liability and collection of patient liabilities due.

      · Completes +all account documentation and enters the correct activity code when required.

      ·  Secures +insurance authorizations for services and updates account accordingly

      · Performs +payment reconciliation & secured payment entry in adherence to financial +& cash control policies and procedures



    Claims Subject Matter Expert/DST , 07/2015 to 07/2015
    Company Name – City , State

      · Worked as a Claims Examiner for DST Solutions based out of +Delaware

      · Responsible for processing Commercial and Medicare Plans.

      · Adjusted backlog claims using the clients claims system for +adjudication

      · Knowledgeable of Citrix platform for applications.

      · Utilized Claims Matrix to determine authorization for Delivery, +Well baby Newborn, Inpatient Claims, Nursing Home etc.



    Claims Examiner , 07/2014 to 05/2015
    Company Name – City , State

      · Worked as a Claims Examiner for client Kaiser Permanente Southern +California.

      · Responsible for data processing incoming Hospital UB's for +Medicare/ KPSA Plan.

      · Contract interpretation to validate proper payment logic for claim +adjudication.

      · Identify billing and coding errors and submit documentation to +provider's if necessary for corrected claims forms to be sent in with the +Medicare compliance guidelines.

      · Adjudicate Replacement, Late charge claims etc. accordingly per +client's guidelines for processing.

      · Proficient +in Microsoft Word, Excel, Power point, Outlook, Internet Explorer, CMS Pricers, +DRG Calculator, ICD-9, CPT, Basic Office Systems and various web applications



    Claims Subject Matter Expert , 05/2013 to 05/2014
    Company Name – City , State

    · Worked as a contracted claims expert for Excellus BCBS of NY

    · Responsible for claims processing for the HOME Commercial, +Medicare and Medicaid plans

    · Processed claims with the HOST side of the plan updating provider +files and credentials to support claims adjustment.

    · Worked any other special projects as assigned by management.



    Provider Claims Service Unit Representative I , 03/2008 to 11/2012
    Company Name – City , State

    · Responsible for immediate responses to +incoming provider calls regarding claims issues. 

    · Process incoming correspondence from +providers on claims issues that need to be resolved for Passport Health +(Medicaid) and Passport Advantage.

    · Reprocessing claims as identified through +incoming phone calls or submitted by provider relations staff. 

    · Identifying systematic and procedural +issues resulting in claims processing errors and initiating action to resolve +those issues.

    · Documenting calls, problems, and resolutions +for future reference

    · Proficient in Microsoft Word, Excel, Power +point, Outlook, Internet Explorer, Facets, IKA Systems, CMS Pricers, DRG +Calculator, ICD-9, CPT, Basic Office Systems and web application

    · Worked special projects as assigned by management



    Benefits Plan Administration/ Eligibility & Enrollment/Client Service Expert , 05/2004 to 03/2008
    Company Name – City , State

    · Answered incoming +calls regarding eligibility, claims processing, and billing inquires.

    · Administered employee +group benefits for retirees, active, long term disability, and cobra +participants

    · Resolved Issues +for billing, carrier eligibility, etc.

    · Organized special +projects such as web inquiry responses, updating accurate information in our +knowledge base customer service tool as assigned by management

    · Team +lead/ Initiated training for full-time and temporary associates of ongoing call +center and open enrollment.



    Customer Service Claims Specialist-Chicago Medicare/ Commercial/ Medicaid , 04/2001 to 02/2003
    Company Name – City , State

      · Supported Chicago +Medicare , Medicaid and Commercial Markets

      · Received inbound +and outbound calls from insured members, clients, brokers, agents and providers

      · Mailed any +related correspondence such as enrollment material, forms and brochures to +members.

      · Processed medical +claims that needed adjustment

      · Knowledgeable of +DRG, ICD-9, CPT coding




    • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
    • Accurately documented, researched and resolved customer service issues.
    • Managed high call volume with tact and professionalism.
    • Acted professionally and patiently when addressing negative customer feedback.
    • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
    • Effectively managed a high-volume of inbound and outbound customer calls.
    Claims Examiner , 07/2014 to 05/2015
    Company Name – City , State
      ·  Worked as a Claims Examiner for client Kaiser Permanente Southern California.
      ·   Responsible for data processing incoming Hospital UB's for Medicare/ KPSA Plan.
       ·   Contract interpretation to validate proper payment logic for claim adjudication.
      ·  Identify billing and coding errors and submit documentation to provider's if necessary for corrected claims forms to be sent in with the Medicare compliance guidelines.
      ·  Adjudicate Replacement Bill Type , Late charge claims etc. accordingly per client's guidelines for processing. Proficient in Microsoft Word , Excel, Power point, Outlook, Internet Explorer, CMS Pricers, DRG Calculator, ICD-9, CPT, Basic Office Systems and variousweb applications  
      Precisely completed appropriate claims paperwork, documentation and system entry. Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge. Resourcefully used various coding books, procedure manuals and on-line encoders.
    • Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
    Education
    Bachelor of Science : Psychology , Current
    Liberty University - City , State
    Psychology/ Christian Counseling

    Administration
     Advocacy
    Case Management
    Community Relations
     Counseling
     Mental Health Services Programming
    Certification in Medical Coding May 2017 : Ashworth College -
    Skills
    AS400, balance, Basic, benefits, billing, brochures, Calculator, call center, CMS, CPT coding, CPT, credit, client, clients, customer service, forms, ICD-9, Internet Explorer, Team lead, team leader, Microsoft Access, Excel, Office, Outlook, PowerPoint, Power point, Word, Microsoft Word, Police, Coding, sales, phone
    ",BPO +49119887," MARKETING & PUBLIC RELATIONS MANAGER Summary Decisive  Marketing Manager   who drives company growth through creative and innovative marketing strategies. Skilled at analyzing market trends and customer needs to develop highly-effective and targeted marketing campaigns. Experienced Restaurant Manager who oversaw a high-volume, multi-million dollar restaurant. Versed in planning daily operations, staffing and inventory management. Highlights Brand development Brand recognition optimization Knowledge of market trends Quality leadership Operations management Full service restaurant background Hiring and training Ability to handle fast-paced environment Experience MARKETING & PUBLIC RELATIONS MANAGER April 2015 to Current Company Name － City , State + + + + + + + + +Roles & Responsibilities: + • Develop and execute integrated campaigns to drive awareness, press, traffic and revenue, including +public relations initiatives, social media campaigns, promotions, partnerships, on‐ and offpremise +events, giveaways and sponsorships. + • Drive creative brainstorms to generate bold, inventive ideas. + • Collaborate with restaurant teams, as well as corporate culinary, operations and accounting, to +activate initiatives, determining budget, timeline, staffing, training, and methodology for +tracking and evaluation. + • Oversee multi‐channel messaging and communications with current and prospective guests through +email marketing, website, social media, public relations, in‐store signage, printed collateral and +loyalty program. + • Direct and help manage various regional public relations agencies, overseeing strategy, media +outreach and reporting. + • Manage press inquiries, including facilitating in person, phone and email interviews; materials +requests; media training of chefs, sommeliers, managers and executives; paid and unpaid +filming opportunities; and celebrity chef appearances. + • Supervise the creation of all regional public relations and marketing materials while maintaining +consistent brand standards. + • Represent The ONE Group and its brands at industry events and in the cultivation of local and regional +relationships with restaurant, hotel, promotional, event, charity, agency and vendor partners. + • Develop and manage marketing budget, effective tracking and of costs and spending, executing +promotional activities and programs within agreed upon budget. Prepare, participate and lead +marketing portion of P&Ls monthly. + • Monitor, review and report on all department activity and results. + • Manage up to three venues and its associated deliverables. +Qualifications: + • Marketing or public relations‐related degree or equivalent professional qualification, followed by +minimum of 5 years industry experience. + • Experience in all aspects of developing and implementing marketing, advertising, public relations, +digital and promotional programs to meet brand objectives. + • Experience managing a team and/or multiple venues/departments. + • Positive self‐starter with a strong sense of accountability and commitment to excellence. ASSISTANT GENERAL MANAGER April 2012 to April 2015 Company Name － City , State Day-to-Day Management + Manage, lead and mentor floor Managers and Staff + Ensure service is maintained at the utmost of quality levels + Develop risk management and mitigation strategies + Represent The ONE Group in investigating, answering & settling grievances in absence of General Manager or Director of Food & Beverage + Maintain all corporate mandates + Update and track daily reports + + Staffing and Team Development + Analyze staffing requirements, develop iteration plans, and assess opportunities for future growth + Interview, screen, and recruit job applicants + Coach and train management staff + Responsible for Team performance – morale, productivity, energy Fiscal Responsibility + Monitor activities and expenses + Assist in setting and monitoring sales forecasts and profitability reports + Keep General Manger informed of sales and key issues + Increasing sales through marketing, networking and incentives for staff to raise guest check average. + Assists in maintaining budgeted revenues, cost of sales (COS), labor, supplies & operating cash flow (OCF) + Reviews monthly profit and loss statement (if assigned) and acts on all variances Education Bachelor of Science : Marketing and Business , 2011 Marymount Manhattan College － City , State , USA ","
    MARKETING & PUBLIC RELATIONS MANAGER
    Summary
    Decisive  Marketing Manager   who drives company growth through creative and innovative marketing strategies. Skilled at analyzing market trends and customer needs to develop highly-effective and targeted marketing campaigns. Experienced Restaurant Manager who oversaw a high-volume, multi-million dollar restaurant. Versed in planning daily operations, staffing and inventory management.
    Highlights
    • Brand development
    • Brand recognition optimization
    • Knowledge of market trends
    • Quality leadership
    • Operations management
    • Full service restaurant background
    • Hiring and training
    • Ability to handle fast-paced environment
    Experience
    MARKETING & PUBLIC RELATIONS MANAGER
    April 2015 to Current     Company Name － City , State

    + + + + + + + + +Roles & Responsibilities: +

    • Develop and execute integrated campaigns to drive awareness, press, traffic and revenue, including +public relations initiatives, social media campaigns, promotions, partnerships, on‐ and offpremise +events, giveaways and sponsorships. +

    • Drive creative brainstorms to generate bold, inventive ideas. +

    • Collaborate with restaurant teams, as well as corporate culinary, operations and accounting, to +activate initiatives, determining budget, timeline, staffing, training, and methodology for +tracking and evaluation. +

    • Oversee multi‐channel messaging and communications with current and prospective guests through +email marketing, website, social media, public relations, in‐store signage, printed collateral and +loyalty program. +

    • Direct and help manage various regional public relations agencies, overseeing strategy, media +outreach and reporting. +

    • Manage press inquiries, including facilitating in person, phone and email interviews; materials +requests; media training of chefs, sommeliers, managers and executives; paid and unpaid +filming opportunities; and celebrity chef appearances. +

    • Supervise the creation of all regional public relations and marketing materials while maintaining +consistent brand standards. +

    • Represent The ONE Group and its brands at industry events and in the cultivation of local and regional +relationships with restaurant, hotel, promotional, event, charity, agency and vendor partners. +

    • Develop and manage marketing budget, effective tracking and of costs and spending, executing +promotional activities and programs within agreed upon budget. Prepare, participate and lead +marketing portion of P&Ls monthly. +

    • Monitor, review and report on all department activity and results. +

    • Manage up to three venues and its associated deliverables. +Qualifications: +

    • Marketing or public relations‐related degree or equivalent professional qualification, followed by +minimum of 5 years industry experience. +

    • Experience in all aspects of developing and implementing marketing, advertising, public relations, +digital and promotional programs to meet brand objectives. +

    • Experience managing a team and/or multiple venues/departments. +

    • Positive self‐starter with a strong sense of accountability and commitment to excellence.

    ASSISTANT GENERAL MANAGER
    April 2012 to April 2015     Company Name － City , State
    Day-to-Day Management +
    Manage, lead and mentor floor Managers and Staff +
    Ensure service is maintained at the utmost of quality levels +
    Develop risk management and mitigation strategies +
    Represent The ONE Group in investigating, answering & settling grievances in absence of General Manager or Director of Food & Beverage +
    Maintain all corporate mandates +
    Update and track daily reports + +
    Staffing and Team Development +
    Analyze staffing requirements, develop iteration plans, and assess opportunities for future growth +
    Interview, screen, and recruit job applicants +
    Coach and train management staff +
    Responsible for Team performance – morale, productivity, energy
    Fiscal Responsibility +
    Monitor activities and expenses +
    Assist in setting and monitoring sales forecasts and profitability reports +
    Keep General Manger informed of sales and key issues +
    Increasing sales through marketing, networking and incentives for staff to raise guest check average. +
    Assists in maintaining budgeted revenues, cost of sales (COS), labor, supplies & operating cash flow (OCF) +
    Reviews monthly profit and loss statement (if assigned) and acts on all variances
    Education
    Bachelor of Science : Marketing and Business , 2011 Marymount Manhattan College － City , State , USA
    ",PUBLIC-RELATIONS +22650051," CUSTOMER SERVICE REP Career Focus To find a long term career that is enjoyable and a great place to work. Being able to support a family is a big plus as well! Core Qualifications Operations management Natural leader Proficiency in management and Weapons training aircraft safety Proficient communicator Quick learner Motivated Computer proficient Background checks Microsoft Office Strong analytical skills File/records maintenance Excellent problem solving skills Reports generation and analysis Change management Financial records and processing First Aid training (2014) Training and development AED training (2014) Superior customer service  Diagnosis and repair Mathematical aptitude Preventative maintenance Employee relations specialist Service solutions expert Dedicated to process improvement Conflict resolution proficiency Devoted to data integrity Negotiation competency Troubleshooting skills Telecommunications knowledge Proficient in customer account software Multi-channel contact center software Customer Relationship Management software (CRM) Adept in automated attendant systems Education and Training 2014 Aviation Warfare Operator-A1 A School - City , State , US Select One, On The job training for Electronic Warfare Operator 8 moth school dedicated to familiarize the student with the Boeing 737 platform. learned in-flight emergency procedures, crew resource management skills, system operations, preformed basic aircraft maintenance. +Acoustic/ Radar signal interpretation High School Diploma 2012 Naval Aircrew Candidate School - City , State , US 4 week school to make sure we are qualified to fly. Aviation Physiology, Combat First aid, +Aviation mis-hap survival skills, familiarization with all aircrew fixed and rotary wing +aircraft, crew resource management skills Moon Valley High School - City , State , US Accomplishments Received Global War on Terrorism Service Medal. Maintained 100% accountability of a large aircraft equipment and tools worth over $1million on a daily basis. Promoted twice at Discount Tire in less then a year. Highest scoring student in the training program at Progessive Leasing. I hold the best QA grades out of all in my hire group.  Work Experience Customer Service Rep Jul 2015 to Current Company Name - City , State Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Properly directed inbound calls in phone queues to improve call flow. Aprentice Tech Jun 2014 to May 2015 Company Name - City , State Followed checklists to verify that all important parts were examined. Examined vehicles to determine the extent of damage or malfunctions. Communicated with customers regarding vehicle issues and potential repairs. Operated pneumatic tools and air compressors. Removed and replaced tires, Wheels and Lugs. Contributed to repeat and referral business by using strong customer service and problem solving skills. Organized work records and filed reports. Ordered accurate amounts of parts and supplies to maintain necessary inventory. Guided mechanics with decisions concerning repair and replacement of parts. Aviation Warfare Operator Electronic Operator Jun 2012 to Jun 2014 Company Name Coordinated all department functions for team of 250 employees. Verified and logged in deadlines for responding to daily inquiries. Coordinated with airport vendors regarding fueling and catering logistics. Operated full cabin management systems, including the APY-10 Radar, ELetronic Support Measure, Radios, Integrated Friend or Foe Interrogator. Enforced safety and security measures and protected sensitive zones by any mean necessary. Updated the flight crew and briefed fellow staff on changes in preflight briefs.Successfully completed Crew Resource Management develop professional skills. Verified that information in the computer system was up-to-date and accurate. Prepared equipment for all operations.Verified that all required information was readily available and displayed correctly.Tacked maintenance actions and completed records.Troubleshot manufacturing and inspection test equipment on electronic parts of aircraft. Quickly replaced faulty parts and unit wiring and retested systems. Coordinated port visits and fleet operations domestically and abroad. Defused hostile situations with superior negotiation techniques. Logged and filed classified documents. Determined elevation and grid azimuths with maps and map overlays. Effective decision-maker in high-pressure environments. Prepared operation plans and orders to support security of resources and installations. Maintained complete accountability during redeployment of all sensitive items and communication equipment. Completed multiple fire prevention safety training. Directed supporting fire to suppress enemy fire and allow troops to maneuver the area. Coordinated operations with armor, artillery and air support units. Skills analytical skills, Basic, Change management, CHI, Financial, First Aid, inspection, interpretation, logistics, MA, management skills, Microsoft Office, Radar, Weapons, Natural, negotiation, communicator, Operations management, Physiology, problem solving skills, Quick learner, safety, test equipment, wiring Cash handling Able to lift 50-100 pounds Careful and active listener Strong public speaker ","
    CUSTOMER SERVICE REP
    Career Focus
    To find a long term career that is enjoyable and a great place to work. Being able to support a family is a big plus as well!
    Core Qualifications
    • Operations management
    • Natural leader
    • Proficiency in management and Weapons training
    • aircraft safety
    • Proficient communicator
    • Quick learner
    • Motivated
    • Computer proficient
    • Background checks
    • Microsoft Office
    • Strong analytical skills
    • File/records maintenance
    • Excellent problem solving skills
    • Reports generation and analysis
    • Change management Financial records and processing
    • First Aid training (2014) Training and development
    • AED training (2014)
    • Superior customer service 
    • Diagnosis and repair
    • Mathematical aptitude
    • Preventative maintenance
    • Employee relations specialist
    • Service solutions expert
    • Dedicated to process improvement
    • Conflict resolution proficiency
    • Devoted to data integrity
    • Negotiation competency
    • Troubleshooting skills
    • Telecommunications knowledge
    • Proficient in customer account software
    • Multi-channel contact center software
    • Customer Relationship Management software (CRM)
    • Adept in automated attendant systems
    Education and Training
    2014 Aviation Warfare Operator-A1 A School - City , State , US Select One, On The job training for Electronic Warfare Operator 8 moth school dedicated to familiarize the student with the Boeing 737 platform. learned in-flight emergency procedures, crew resource management skills, system operations, preformed basic aircraft maintenance. +Acoustic/ Radar signal interpretation
    High School Diploma 2012 Naval Aircrew Candidate School - City , State , US 4 week school to make sure we are qualified to fly. Aviation Physiology, Combat First aid, +Aviation mis-hap survival skills, familiarization with all aircrew fixed and rotary wing +aircraft, crew resource management skills
    Moon Valley High School - City , State , US
    Accomplishments
    Received Global War on Terrorism Service Medal. Maintained 100% accountability of a large aircraft equipment and tools worth over $1million on a daily basis. Promoted twice at Discount Tire in less then a year. Highest scoring student in the training program at Progessive Leasing. I hold the best QA grades out of all in my hire group. 
    Work Experience
    Customer Service Rep Jul 2015 to Current
    Company Name - City , State Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Properly directed inbound calls in phone queues to improve call flow.
    Aprentice Tech Jun 2014 to May 2015
    Company Name - City , State Followed checklists to verify that all important parts were examined. Examined vehicles to determine the extent of damage or malfunctions. Communicated with customers regarding vehicle issues and potential repairs. Operated pneumatic tools and air compressors. Removed and replaced tires, Wheels and Lugs. Contributed to repeat and referral business by using strong customer service and problem solving skills. Organized work records and filed reports. Ordered accurate amounts of parts and supplies to maintain necessary inventory. Guided mechanics with decisions concerning repair and replacement of parts.
    Aviation Warfare Operator Electronic Operator Jun 2012 to Jun 2014
    Company Name
    • Coordinated all department functions for team of 250 employees.
    • Verified and logged in deadlines for responding to daily inquiries.
    • Coordinated with airport vendors regarding fueling and catering logistics.
    • Operated full cabin management systems, including the APY-10 Radar, ELetronic Support Measure, Radios, Integrated Friend or Foe Interrogator.
    • Enforced safety and security measures and protected sensitive zones by any mean necessary.
    • Updated the flight crew and briefed fellow staff on changes in preflight briefs.Successfully completed Crew Resource Management develop professional skills.
    • Verified that information in the computer system was up-to-date and accurate.
    • Prepared equipment for all operations.Verified that all required information was readily available and displayed correctly.Tacked maintenance actions and completed records.Troubleshot manufacturing and inspection test equipment on electronic parts of aircraft.
    • Quickly replaced faulty parts and unit wiring and retested systems.
    • Coordinated port visits and fleet operations domestically and abroad.
    • Defused hostile situations with superior negotiation techniques.
    • Logged and filed classified documents.
    • Determined elevation and grid azimuths with maps and map overlays.
    • Effective decision-maker in high-pressure environments.
    • Prepared operation plans and orders to support security of resources and installations.
    • Maintained complete accountability during redeployment of all sensitive items and communication equipment.
    • Completed multiple fire prevention safety training.
    • Directed supporting fire to suppress enemy fire and allow troops to maneuver the area.
    • Coordinated operations with armor, artillery and air support units.
    Skills
    analytical skills, Basic, Change management, CHI, Financial, First Aid, inspection, interpretation, logistics, MA, management skills, Microsoft Office, Radar, Weapons, Natural, negotiation, communicator, Operations management, Physiology, problem solving skills, Quick learner, safety, test equipment, wiring
    Cash handling Able to lift 50-100 pounds Careful and active listener Strong public speaker
    ",AVIATION +27485716," CORPORATE PROJECT MANAGER Career Overview Seasoned project manager driven to achieve results through strategic planning and professional relationship +building. Success in developing beneficial alliances between leaders to effectively drive growth and achieve +goals. Dedicated to building strong teams within an organization through motivation and strong development. + Effective in fostering collaboration and consultative relationships with senior management and across + traditional boundaries; highlighting inflection points of technology decisions. + Technical leader with broad experience, brings focus on ""big picture"" business impacts of technology + projects: real costs, practical benefits, risks and contingencies. + Adaptable - skilled at supporting individuals, building systems, handling problems; as well as managing + teams, training, developing strategies, policies and processes. Qualifications Strategic Planning / Visioning & Tactical Execution Manpower Planning & Scheduling SDLC Methodology/ Problem & Change Software & Application Lifecycle Management Management SLA Authoring & Resource Allocation Expense Budgeting & Forecasting Team-Building & Front-Line Leadership Technology Upgrades & Training Led highly visible initiatives to develop, define and manage the execution of several ground up IT infrastructure and application integrations through corporate acquisitions and divestitures while successfully balancing resources, timelines and budgets. Experience in complete Project Management Life cycle including Planning, Execution, Monitor & Control and closure. Document business performance expectations, benchmark standards and develop guidelines. Interfaced with key stakeholders and project team members to prioritize requirements and information technology needs. Successfully lead learning enhancement classes to improve sales knowledge and people skills for workplace success and advancement. Developed materials to successfully train associates. Provide oversight of yearly and monthly budget planning activities providing forecasting and day-to- day expense management keeping projects under budget and proper tracking of expenses. Direct all information technology and network system deployment and maintenance including all IT infrastructure, wireless communications, PC systems, local networks and mobile environment. Assessing and recommending technology systems solutions based on operational needs while ensuring compliance with corporate standards. Interfaced with outside vendors to source materials. Work Experience 01/2014 to 01/2016 Corporate Project Manager Company Name Manage direct reports supporting multiple locations with annual revenues of $2M. Accountable for the +strategic direction, implementation, support, and development of all business applications, Enterprise +Resource Planning (ERP), Facilities Management, Financials, Forecasting and Procurement. Established change management and help desk solutions and policies. Developed new process design workflow to ensure on-time delivery of all solutions and within budget + leading to increase in monthly productivity by 20%. Centralized disparate support documentation for all business applications and architecture. Developed corporate process and tools for opportunities tracking, bid decision making and proposal + development. Developed training material for new products and technologies and delivered training classes to + associates. 01/2008 to 01/2014 Director of Information Technology and Systems Company Name Responsible for managing and executing business development activities for IT and other company business +lines. Provided executive leadership over internal company-wide IT infrastructure. Developed end user training material coordinating and conducting group and individual training + sessions based on staff and organizational learning needs. Introduced methods for tracking project management, workload planning and corporate business + performance metrics. Responsible for managing and executing business development activities for IT and other company + business lines. Installation of Gate and Locking systems (Saflok, Ving, Salto and Amano Mc Gann access control + systems) in various brands resorts interfacing with PMS systems. 01/2006 to 01/2008 Director of Information Technology and Systems Company Name Manage four hotels within REIT interfacing with both management and ownership to guide the hotel through +day-to-day operations. Insure that the company's strategic technologies needs are the primary focus. Provided first and second-tier technical support and knowledge on Windows server/desktop applications + and resort PMS/POS Systems. Provided operations management, including security, backup/recovery/disaster planning, off-hours staff + coverage. Oversaw $1.4 M capital budget and hotel conversion. Education and Training Bachelor of Science : Computers and Information Technology UNIVERSITY OF PHOENIX － City , State Computers and Information Technology Associates of Arts : Finance and Business Administration LAKE SUMTER COMMUNITY COLLEGE － City , State Finance and Business Administration 2016 ITIL Foundation Course Microsoft Certified Professional (MCP), CompTia A+, CompTia N+ Skills A+, acquisitions, backup, budget planning, Budgeting, budgets, budget, business development, change management, conversion, decision making, delivery, direction, disaster planning, documentation, ERP, Enterprise +Resource Planning, Facilities Management, Financials, focus, Forecasting, help desk, information technology, ITIL, Leadership, Team-Building, managing, materials, access, Microsoft Certified Professional, MCP, network, networks, operations management, organizational, PC systems, people skills, policies, POS, process design, Procurement, Project Management, proposal + development, sales, Scheduling, SDLC, SLA, strategic, Strategic Planning, technical support, user training, training material, Upgrades, Windows server, workflow ","
    CORPORATE PROJECT MANAGER
    Career Overview
    Seasoned project manager driven to achieve results through strategic planning and professional relationship +building. Success in developing beneficial alliances between leaders to effectively drive growth and achieve +goals. Dedicated to building strong teams within an organization through motivation and strong development. + Effective in fostering collaboration and consultative relationships with senior management and across + traditional boundaries; highlighting inflection points of technology decisions. + Technical leader with broad experience, brings focus on ""big picture"" business impacts of technology + projects: real costs, practical benefits, risks and contingencies. + Adaptable - skilled at supporting individuals, building systems, handling problems; as well as managing + teams, training, developing strategies, policies and processes.
    Qualifications
    • Strategic Planning / Visioning & Tactical Execution Manpower Planning & Scheduling
    • SDLC Methodology/ Problem & Change Software & Application Lifecycle Management
    • Management
    • SLA Authoring & Resource Allocation Expense Budgeting & Forecasting
    • Team-Building & Front-Line Leadership Technology Upgrades & Training
    • Led highly visible initiatives to develop, define and manage the execution of several ground up IT
    • infrastructure and application integrations through corporate acquisitions and divestitures while
    • successfully balancing resources, timelines and budgets.
    • Experience in complete Project Management Life cycle including Planning, Execution, Monitor &
    • Control and closure.
    • Document business performance expectations, benchmark standards and develop guidelines.
    • Interfaced with key stakeholders and project team members to prioritize requirements and
    • information technology needs.
    • Successfully lead learning enhancement classes to improve sales knowledge and people skills for
    • workplace success and advancement. Developed materials to successfully train associates.
    • Provide oversight of yearly and monthly budget planning activities providing forecasting and day-to-
    • day expense management keeping projects under budget and proper tracking of expenses.
    • Direct all information technology and network system deployment and maintenance including all IT
    • infrastructure, wireless communications, PC systems, local networks and mobile environment.
    • Assessing and recommending technology systems solutions based on operational needs while ensuring
    • compliance with corporate standards. Interfaced with outside vendors to source materials.
    Work Experience
    01/2014 to 01/2016
    Corporate Project Manager Company Name
    • Manage direct reports supporting multiple locations with annual revenues of $2M.
    • Accountable for the +strategic direction, implementation, support, and development of all business applications, Enterprise +Resource Planning (ERP), Facilities Management, Financials, Forecasting and Procurement.
    • Established change management and help desk solutions and policies.
    • Developed new process design workflow to ensure on-time delivery of all solutions and within budget + leading to increase in monthly productivity by 20%.
    • Centralized disparate support documentation for all business applications and architecture.
    • Developed corporate process and tools for opportunities tracking, bid decision making and proposal + development.
    • Developed training material for new products and technologies and delivered training classes to + associates.
    01/2008 to 01/2014
    Director of Information Technology and Systems Company Name
    • Responsible for managing and executing business development activities for IT and other company business +lines.
    • Provided executive leadership over internal company-wide IT infrastructure.
    • Developed end user training material coordinating and conducting group and individual training + sessions based on staff and organizational learning needs.
    • Introduced methods for tracking project management, workload planning and corporate business + performance metrics.
    • Responsible for managing and executing business development activities for IT and other company + business lines.
    • Installation of Gate and Locking systems (Saflok, Ving, Salto and Amano Mc Gann access control + systems) in various brands resorts interfacing with PMS systems.
    01/2006 to 01/2008
    Director of Information Technology and Systems Company Name
    • Manage four hotels within REIT interfacing with both management and ownership to guide the hotel through +day-to-day operations.
    • Insure that the company's strategic technologies needs are the primary focus.
    • Provided first and second-tier technical support and knowledge on Windows server/desktop applications + and resort PMS/POS Systems.
    • Provided operations management, including security, backup/recovery/disaster planning, off-hours staff + coverage.
    • Oversaw $1.4 M capital budget and hotel conversion.
    Education and Training
    Bachelor of Science : Computers and Information Technology UNIVERSITY OF PHOENIX － City , State Computers and Information Technology
    Associates of Arts : Finance and Business Administration LAKE SUMTER COMMUNITY COLLEGE － City , State Finance and Business Administration
    2016
    ITIL Foundation Course
    Microsoft Certified Professional (MCP), CompTia A+, CompTia N+
    Skills
    A+, acquisitions, backup, budget planning, Budgeting, budgets, budget, business development, change management, conversion, decision making, delivery, direction, disaster planning, documentation, ERP, Enterprise +Resource Planning, Facilities Management, Financials, focus, Forecasting, help desk, information technology, ITIL, Leadership, Team-Building, managing, materials, access, Microsoft Certified Professional, MCP, network, networks, operations management, organizational, PC systems, people skills, policies, POS, process design, Procurement, Project Management, proposal + development, sales, Scheduling, SDLC, SLA, strategic, Strategic Planning, technical support, user training, training material, Upgrades, Windows server, workflow
    ",INFORMATION-TECHNOLOGY +98300955," PLATFORM ARCHITECT, HEALTHCARE INCUBATION LAB (HIL) Summary A driven technology professional with software architecture and development background and a passion for Agile methodologies. I enjoy designing and developing platforms consisting of web applications and services that help businesses innovate and stay competitive. Accomplishments + + + + + + + + + + + + + + + + + + Over 8 years of + experience architecting and developing data-intensive web-based + applications and services with expert level proficiency in middle tier and + Service Oriented Architecture (SOA) and functional proficiency in data and + presentation tiers + Experienced with + designing and developing horizontally scalable, secure and reliable + multi-tenant web applications delivered in a SaaS model + Proven success in + working with dynamic startups as well as medium to large organizations + Adept at navigating + technical and non-technical challenges through use of excellent + communication skills, creativity and practical knowledge + Experience + collaborating on cross-functional agile teams that include Product + Development, Product Owners, Quality Assurance and DevOps + Proven record of + collaborating with internal and external (e.g. customers, vendors, + partners and regulatory entities) team members + + + Experience 01/2015 to Current Platform Architect, Healthcare Incubation Lab (HIL) Company Name － City , State + + + + + + + + + + + + + + + + +Premera Blue Cross is a not-for-profit healthcare +insurance provider in the state of Washington, USA. + +  + + The Healthcare Incubation Lab is an internal +startup backed and funded by Premera Blue Cross. As a Center of Excellence +(CoE), HIL is tasked with exploring and developing new opportunities at the +intersection of Healthcare, Insurance & Technology. It is a very small team +using LEAN and agile practices to focus on the businesses major pain points. + +  + + My role on the team is that of a hands-on Platform +/ Solution / Application Architect where I regularly explore and evaluate new +technologies, design solutions and develop proof of concepts (POCs). + +  + + + Led and + collaborated with enterprise solution delivery teams in all phases – from + ideation to iterative delivery + Collaborated in + design and development of an API platform enabling delivery teams to + rapidly exchange data with external EMRs (Electronic Medical Records) as + well as internal line of business applications + Provided guidance + on current technology landscape and advised management on purchasing third + party products and engaging external vendors + Architected, + integrated and managed Okta IDaaS (Identity and Access Management as a + Service) enabling all web applications and web services to follow + consistent patterns for integrating with external and internal identity + providers, allowing teams to rapidly build and deploy line of business apps + Performed security + code reviews and web application security testing such as penetration + testing to identify and remedy possible exploits and vulnerabilities thus + strengthening the organization's security posture   Integrated open source and commercial security +penetration tools such as Burp Suite and OWASP's ZAP (Zed Attack Proxy) in the +continuous integration and delivery pipeline to automatically and +systematically test all successful deployments for common web exploits 04/2014 to 01/2015 Solution Architect, Enterprise Architecture & IT Strategy Company Name － City , State + + + + + + + + + + + + + + + + +The Enterprise Architecture and IT Strategy team +at Premera designs the systems and solutions built and used at Premera Blue +Cross and all of its subsidiaries. My role on the team was of a Project +Architect, which is essentially a hands-on solution architect. + +  + + + Collaborated + in the design and development of a telephony and analytics solution built + using a complex orchestration of web services to target customers for + specialized care management, which allowed Premera to reduce healthcare + costs while significantly improving healthcare outcomes + As + an internal technology consultant specializing in Service Oriented + Architecture (SOA), helped various teams adopt current software + engineering industry standards and practices resulting in higher code + reuse and reduced delivery times + Participated + in a core workgroup tasked with developing templates for high level and + detailed design documents that are used by the Architecture team as well + as individual delivery teams to follow a consistent standard within all of + Premera + Worked + closely with program managers, project managers, solution architects, + enterprise architects and management to define milestones and ensure the + high level and low level plans are aligned throughout the entirety of the project, + which improved project success rate + Assisted + various delivery teams with adopting Agile Scrum & Kanban practices to + improve customer satisfaction and reduce delivery time + + + 01/2013 to 04/2014 Application Architect, Research & Development Company Name － City , State + + + + + + + + + + + + + + + + +PriceMetrix is a SaaS startup based in the +financial district of Toronto, Ontario, Canada. PriceMetrix processes vast +amounts of transaction-level data and provides business intelligence solutions +to retail brokerages, commercial and investment banks in US & Canada. + +  + + The Research & Development team at PriceMetrix +designed and developed BI analytics SaaS applications that are used by +financial advisors throughout North America on a daily basis. As the +Application Architect, I was responsible for designing and developing a unified +SaaS platform for hosting all of the web applications and services. + +  + + + Led + development of a new flagship SaaS platform to deliver business + intelligence analytics to large North American financial institutions, + which resulted in about 30% annual revenue increase for the organization + Developed + a highly available, mission critical web application with high quality + user experience that is used by about 35,000 financial advisors on a daily + basis and resulted in about 30% annual revenue increase for the firm + Designed + and implemented SSO (Single-Sign-On) functionality for PriceMetrix web + applications platform, using SAML 2.0 (Security Assertion Markup Language) + protocol and tokens, Microsoft ADFS 2.0 (Active Directory Federation + Services), WIF (Windows Identity Foundation) and STS (Secure Token + Services) to support multitude of clients with disparate authentication + systems + Conducted + daily standups with technology and business teams of large retail + wealth-management brokerages to customize and integrate PriceMetrix + analytics applications within their proprietary order management systems + and dashboards + + + 04/2010 to 01/2013 Software Developer, Research & Development Company Name － City , State + + + + + + + + + + + + + + + + + + Developed + data services for core platform to replace stored procedures and functions, + which enabled the customer facing web applications and services to + orchestrate complex functionality without rewriting business logic + reducing solution development times by 100% (an average of 4 months vs 8 + months prior) + Built + custom solutions to interface existing legacy systems with new applications + to provide a seamless and rich experience for the clients while minimizing + pains of using legacy systems + + + + Ported a data + warehouse and various data marts into database projects, enabling the + development team to fully automate deployment of databases and use source + control to manage database schema, reducing build and deployment times by + 85% + + + 09/2009 to 04/2010 Enterprise Application Developer, Information Systems Company Name － City , State + + + + + + + + + + + + + + + + +OACCAC is a not-for-profit shared technology +services organization that supports Ontario's Community Care Access Centres +(CCACs) located in Toronto, Ontario, Canada. + +  + + + Created + and delivered high quality software while in IT services group, which + resulted in a promotion to Enterprise Applications Group within 1st + year of joining the company + Developed + complex AJAX web-parts, user & custom controls for large healthcare + applications: CHRIS (Client Health Related Information System) & HPG + (Health Partner Gateway) + Helped + setup and deploy CruiseControl (a continuous integration/deployment tool) + to reduce build and deploy times by 70% + + + 09/2008 to 09/2009 Software Developer, IT Services Company Name － City , State Developed and improved applications used by the IT Services team by working closely with network and server specialists. Assisted with design and development of OACCAC's public website (www.ccac-ont.ca), websites for 14 client CCACs, and a complex content management system for non-technical users. + + + + + + + + + + + + + + + + + + Developed + and improved applications used by the IT Services team by working closely + with network and server specialists + Assisted + with design and development of OACCAC's public website (www.ccac-ont.ca), + websites for 14 client CCACs, and a complex content management system for + non-technical users + + +Integrated Operations Configuration Management +Database (CMDB) with Windows Management Instrumentation (WMI) to poll critical +performance indicators from servers; whenever a certain indicator reached the +predetermined threshold, an automated alert was generated and sent to +Infrastructure operations teams via email and instant messaging, allowing them +to pre-empt system failures and outages Education Jun. 2009 Bachelor of Engineering : Systems & Computer Engineering (B.Eng), Honours Program University of Guelph － City , State , Canada Information Technology Infrastructure Library (ITIL) v3 Training Jan. 2010 +The Open Group Architecture Framework - TOGAF 9 Level 1 Training Oct. 2014 Skills .NET, ASP.NET, Active Directory, Agile, AJAX, API, Architect, automate, BI, business intelligence, Cascading Style Sheets, excellent communication, ca, Computer Engineering, Configuration Management, consultant, content management, creativity, CSS, Client, clients, customer satisfaction, data warehouse, databases, Database, delivery, designing, Eclipse, Electronic Medical Records, email, financial, focus, Forms, functional, Gateway, HTML, IIS, Information Systems, Information Technology, Insurance, IT Strategy, ITIL, Java, Javascript, Linux, logic, Mac, messaging, Access, C#, exchange, Windows, Modeling, MVC, Enterprise, network, Object Oriented Programming, Oct, Operating Systems, order management, processes, Product Development, profit, promotion, Proxy, purchasing, quality, Quality Assurance, Research, retail, Scrum, servers, Scripting, software engineering, SQL, SQL Server, telephony, T-SQL, UML, Visual Studio, wealth-management, web applications, website, websites ","
    PLATFORM ARCHITECT, HEALTHCARE INCUBATION LAB (HIL)
    Summary
    A driven technology professional with software architecture and development background and a passion for Agile methodologies. I enjoy designing and developing platforms consisting of web applications and services that help businesses innovate and stay competitive.
    Accomplishments
    • + + + + + + + + + + + + + + + + + + Over 8 years of + experience architecting and developing data-intensive web-based + applications and services with expert level proficiency in middle tier and + Service Oriented Architecture (SOA) and functional proficiency in data and + presentation tiers +
    • Experienced with + designing and developing horizontally scalable, secure and reliable + multi-tenant web applications delivered in a SaaS model +
    • Proven success in + working with dynamic startups as well as medium to large organizations +
    • Adept at navigating + technical and non-technical challenges through use of excellent + communication skills, creativity and practical knowledge +
    • Experience + collaborating on cross-functional agile teams that include Product + Development, Product Owners, Quality Assurance and DevOps +
    • Proven record of + collaborating with internal and external (e.g. customers, vendors, + partners and regulatory entities) team members + + +
    Experience
    01/2015 to Current
    Platform Architect, Healthcare Incubation Lab (HIL) Company Name － City , State

    + + + + + + + + + + + + + + + + +Premera Blue Cross is a not-for-profit healthcare +insurance provider in the state of Washington, USA. + +  + +

    The Healthcare Incubation Lab is an internal +startup backed and funded by Premera Blue Cross. As a Center of Excellence +(CoE), HIL is tasked with exploring and developing new opportunities at the +intersection of Healthcare, Insurance & Technology. It is a very small team +using LEAN and agile practices to focus on the businesses major pain points. + +  + +

    My role on the team is that of a hands-on Platform +/ Solution / Application Architect where I regularly explore and evaluate new +technologies, design solutions and develop proof of concepts (POCs). + +  +

    • + + Led and + collaborated with enterprise solution delivery teams in all phases – from + ideation to iterative delivery +
    • Collaborated in + design and development of an API platform enabling delivery teams to + rapidly exchange data with external EMRs (Electronic Medical Records) as + well as internal line of business applications +
    • Provided guidance + on current technology landscape and advised management on purchasing third + party products and engaging external vendors +
    • Architected, + integrated and managed Okta IDaaS (Identity and Access Management as a + Service) enabling all web applications and web services to follow + consistent patterns for integrating with external and internal identity + providers, allowing teams to rapidly build and deploy line of business apps +
    • Performed security + code reviews and web application security testing such as penetration + testing to identify and remedy possible exploits and vulnerabilities thus + strengthening the organization's security posture  
    • Integrated open source and commercial security +penetration tools such as Burp Suite and OWASP's ZAP (Zed Attack Proxy) in the +continuous integration and delivery pipeline to automatically and +systematically test all successful deployments for common web exploits
    04/2014 to 01/2015
    Solution Architect, Enterprise Architecture & IT Strategy Company Name － City , State

    + + + + + + + + + + + + + + + + +The Enterprise Architecture and IT Strategy team +at Premera designs the systems and solutions built and used at Premera Blue +Cross and all of its subsidiaries. My role on the team was of a Project +Architect, which is essentially a hands-on solution architect. + +  +

    • + + Collaborated + in the design and development of a telephony and analytics solution built + using a complex orchestration of web services to target customers for + specialized care management, which allowed Premera to reduce healthcare + costs while significantly improving healthcare outcomes +
    • As + an internal technology consultant specializing in Service Oriented + Architecture (SOA), helped various teams adopt current software + engineering industry standards and practices resulting in higher code + reuse and reduced delivery times +
    • Participated + in a core workgroup tasked with developing templates for high level and + detailed design documents that are used by the Architecture team as well + as individual delivery teams to follow a consistent standard within all of + Premera +
    • Worked + closely with program managers, project managers, solution architects, + enterprise architects and management to define milestones and ensure the + high level and low level plans are aligned throughout the entirety of the project, + which improved project success rate +
    • Assisted + various delivery teams with adopting Agile Scrum & Kanban practices to + improve customer satisfaction and reduce delivery time + + +
    01/2013 to 04/2014
    Application Architect, Research & Development Company Name － City , State

    + + + + + + + + + + + + + + + + +PriceMetrix is a SaaS startup based in the +financial district of Toronto, Ontario, Canada. PriceMetrix processes vast +amounts of transaction-level data and provides business intelligence solutions +to retail brokerages, commercial and investment banks in US & Canada. + +  + +

    The Research & Development team at PriceMetrix +designed and developed BI analytics SaaS applications that are used by +financial advisors throughout North America on a daily basis. As the +Application Architect, I was responsible for designing and developing a unified +SaaS platform for hosting all of the web applications and services. + +  +

    • + + Led + development of a new flagship SaaS platform to deliver business + intelligence analytics to large North American financial institutions, + which resulted in about 30% annual revenue increase for the organization +
    • Developed + a highly available, mission critical web application with high quality + user experience that is used by about 35,000 financial advisors on a daily + basis and resulted in about 30% annual revenue increase for the firm +
    • Designed + and implemented SSO (Single-Sign-On) functionality for PriceMetrix web + applications platform, using SAML 2.0 (Security Assertion Markup Language) + protocol and tokens, Microsoft ADFS 2.0 (Active Directory Federation + Services), WIF (Windows Identity Foundation) and STS (Secure Token + Services) to support multitude of clients with disparate authentication + systems +
    • Conducted + daily standups with technology and business teams of large retail + wealth-management brokerages to customize and integrate PriceMetrix + analytics applications within their proprietary order management systems + and dashboards + + +
    04/2010 to 01/2013
    Software Developer, Research & Development Company Name － City , State
    • + + + + + + + + + + + + + + + + + + Developed + data services for core platform to replace stored procedures and functions, + which enabled the customer facing web applications and services to + orchestrate complex functionality without rewriting business logic + reducing solution development times by 100% (an average of 4 months vs 8 + months prior) +
    • Built + custom solutions to interface existing legacy systems with new applications + to provide a seamless and rich experience for the clients while minimizing + pains of using legacy systems +
    • + + + Ported a data + warehouse and various data marts into database projects, enabling the + development team to fully automate deployment of databases and use source + control to manage database schema, reducing build and deployment times by + 85% + + +
    09/2009 to 04/2010
    Enterprise Application Developer, Information Systems Company Name － City , State

    + + + + + + + + + + + + + + + + +OACCAC is a not-for-profit shared technology +services organization that supports Ontario's Community Care Access Centres +(CCACs) located in Toronto, Ontario, Canada. + +  +

    • + + Created + and delivered high quality software while in IT services group, which + resulted in a promotion to Enterprise Applications Group within 1st + year of joining the company +
    • Developed + complex AJAX web-parts, user & custom controls for large healthcare + applications: CHRIS (Client Health Related Information System) & HPG + (Health Partner Gateway) +
    • Helped + setup and deploy CruiseControl (a continuous integration/deployment tool) + to reduce build and deploy times by 70% + + +
    09/2008 to 09/2009
    Software Developer, IT Services Company Name － City , State
    • Developed and improved applications used by the IT Services team by working closely with network and server specialists.
    • Assisted with design and development of OACCAC's public website (www.ccac-ont.ca), websites for 14 client CCACs, and a complex content management system for non-technical users.
    • + + + + + + + + + + + + + + + + + + Developed + and improved applications used by the IT Services team by working closely + with network and server specialists + Assisted + with design and development of OACCAC's public website (www.ccac-ont.ca), + websites for 14 client CCACs, and a complex content management system for + non-technical users + + +Integrated Operations Configuration Management +Database (CMDB) with Windows Management Instrumentation (WMI) to poll critical +performance indicators from servers; whenever a certain indicator reached the +predetermined threshold, an automated alert was generated and sent to +Infrastructure operations teams via email and instant messaging, allowing them +to pre-empt system failures and outages
    Education
    Jun. 2009
    Bachelor of Engineering : Systems & Computer Engineering (B.Eng), Honours Program University of Guelph － City , State , Canada
    Information Technology Infrastructure Library (ITIL) v3 Training Jan. 2010 +The Open Group Architecture Framework - TOGAF 9 Level 1 Training Oct. 2014
    Skills
    .NET, ASP.NET, Active Directory, Agile, AJAX, API, Architect, automate, BI, business intelligence, Cascading Style Sheets, excellent communication, ca, Computer Engineering, Configuration Management, consultant, content management, creativity, CSS, Client, clients, customer satisfaction, data warehouse, databases, Database, delivery, designing, Eclipse, Electronic Medical Records, email, financial, focus, Forms, functional, Gateway, HTML, IIS, Information Systems, Information Technology, Insurance, IT Strategy, ITIL, Java, Javascript, Linux, logic, Mac, messaging, Access, C#, exchange, Windows, Modeling, MVC, Enterprise, network, Object Oriented Programming, Oct, Operating Systems, order management, processes, Product Development, profit, promotion, Proxy, purchasing, quality, Quality Assurance, Research, retail, Scrum, servers, Scripting, software engineering, SQL, SQL Server, telephony, T-SQL, UML, Visual Studio, wealth-management, web applications, website, websites
    ",HEALTHCARE +81310245," BUSINESS DEVELOPMENT EXECUTIVE Professional Summary Top performing sales, marketing, and business development professional with proven ability to drive business expansion and development by planning and executing business strategies. Strategic thinker who can plan and implement sales, marketing and business initiatives to support corporate objectives. Experienced in developing new market channels and building strong relationships with sales managers, customers and industry leaders. Vast experience with branding and introducing new products as well as developing business strategies. I am a dedicated and tenacious sales expert with a reputation for consummate professionalism. Skills Marketing Skills   Designed, developed and implemented marketing and sales campaigns. Evaluated target markets and proposed marketing strategies. Managed all phases of direct mail projects; monitored production teams; recruited and guided vendors. Writing Skills   Wrote creative copy for catalogs, brochures and social media. Researched and conceived newsletter articles. Produced variety of business materials, including: letters, reports, proposals and forms. Proof read and edited all referenced written materials Communication Skills   Promoted products and services; generated leads and initiated sales. Established and improved client communications; maintained ongoing relationships. Addressed customer inquiries; interpreted and delivered information; proposed suggestions; provided guidance; identified, investigated and negotiated conflicts. Conducted surveys and analyzed results. Coordinated, planned and contributed at trade shows and special events. Served as representative and liaison. Experience Business Development Executive 01/2010 to Current Company Name City , State Developed new marketing strategies to capture market channels with new clients. Utilized sales and marketing tools to create brand awareness in the market. Leveraged my technical and industry specific knowledge to develop strategic business development plans and B2B sales strategies. Successfully designed, underwrote and administered new and existing insurance programs to meet the needs of IRIS' broker distribution network. Delivered comprehensive coverage solutions and guidance in risk management with an emphasis in Lessor's Risk Commercial Property and Liability Insurance. Enjoyed robust relationships with insurance carriers that included Domestic markets, but encompassed Lloyd's of London as well as off shore points in Bermuda and the Cayman Islands with an in-depth understanding of alternative risk placements. Emphasized on bringing in new business and effectively grew IRIS' broker distribution network from 50 brokers to more than 500 and increased monthly submissions by 900%. Prepared and presented technical documents and client presentations to customers across different business levels in collaboration with Account Executives and Producers to successfully execute new and existing sales strategies. Expanded on existing business as well as identified potential revenue opportunities. Responsible for designing and maintaining all marketing materials including the company website, brochures, blogs and email blasts as well as all other social media outlets for the company. Created and delivered all new business quote proposals and coverage comparisons and was in charge of all new business bind orders Acted as a direct intermediary between customers and product development within IRIS on a variety of different insurance products. Successfully articulated desired customer specifications and developed new product requirements for integration within customer environments. Administrative Coordinator 01/2009 to 01/2010 Company Name City , State Directed daily operations and provide administrative support to the staff. Answered incoming calls and arranged appointments for guests to meet with company staff. Entered data into consumer relations database. Responsible for answering visitor inquiries about the company. Sales and Marking Intern 01/2009 Company Name Generating and Executing sales leads for three popular radio stations in the Bay Area; KNBR, 101.7 The Bone and K-Fog. Writing and recording commercials for advertisers. Managing and updating the KNBR website. Banquet Server, Food Server and Bartender 01/2007 to 01/2011 Company Name Over five years' hands-on experience in food serving and bartending. Highly skilled in greeting and guiding guests. Hands on experience in taking orders and communicating accurately to the kitchen and delivering correct orders to customers with a friendly and upbeat attitude. Additional Information Graduated Magna Cum Laude (top 3% of class) at California State University East Bay 2009   Honor Roll 1996-2009   Achievement for ""Excellent Student of the Year"" 2003-2004   Staff writer for the CSU East Bay newspaper ""The Pioneer"" 2007-2009   Education Bachelor of Arts (B.A) : Communication 1 2009 California State University City Communication Associate : Arts 1 2007 Diablo Valley College California State University City GPA: Graduated Magna Cum Laude (top 3% of class Arts Graduated Magna Cum Laude (top 3% of class Property and Casualty License (License Number 0G88502) 1 1 ","
    BUSINESS DEVELOPMENT EXECUTIVE
    Professional Summary
    Top performing sales, marketing, and business development professional with proven ability to drive business expansion and development by planning and executing business strategies. Strategic thinker who can plan and implement sales, marketing and business initiatives to support corporate objectives. Experienced in developing new market channels and building strong relationships with sales managers, customers and industry leaders. Vast experience with branding and introducing new products as well as developing business strategies. I am a dedicated and tenacious sales expert with a reputation for consummate professionalism.
    Skills

    Marketing Skills  

    • Designed, developed and implemented marketing and sales campaigns.
    • Evaluated target markets and proposed marketing strategies.
    • Managed all phases of direct mail projects; monitored production teams; recruited and guided vendors.

    Writing Skills  

    • Wrote creative copy for catalogs, brochures and social media.
    • Researched and conceived newsletter articles.
    • Produced variety of business materials, including: letters, reports, proposals and forms.
    • Proof read and edited all referenced written materials

    Communication Skills  

    • Promoted products and services; generated leads and initiated sales.
    • Established and improved client communications; maintained ongoing relationships.
    • Addressed customer inquiries; interpreted and delivered information; proposed suggestions; provided guidance;
    • identified, investigated and negotiated conflicts.
    • Conducted surveys and analyzed results.
    • Coordinated, planned and contributed at trade shows and special events.
    • Served as representative and liaison.
    Experience
    Business Development Executive 01/2010 to Current Company Name City , State
    • Developed new marketing strategies to capture market channels with new clients.
    • Utilized sales and marketing tools to create brand awareness in the market.
    • Leveraged my technical and industry specific knowledge to develop strategic business development plans and B2B sales strategies.
    • Successfully designed, underwrote and administered new and existing insurance programs to meet the needs of IRIS' broker distribution network.
    • Delivered comprehensive coverage solutions and guidance in risk management with an emphasis in Lessor's Risk Commercial Property and Liability Insurance.
    • Enjoyed robust relationships with insurance carriers that included Domestic markets, but encompassed Lloyd's of London as well as off shore points in Bermuda and the Cayman Islands with an in-depth understanding of alternative risk placements.
    • Emphasized on bringing in new business and effectively grew IRIS' broker distribution network from 50 brokers to more than 500 and increased monthly submissions by 900%.
    • Prepared and presented technical documents and client presentations to customers across different business levels in collaboration with Account Executives and Producers to successfully execute new and existing sales strategies.
    • Expanded on existing business as well as identified potential revenue opportunities.
    • Responsible for designing and maintaining all marketing materials including the company website, brochures, blogs and email blasts as well as all other social media outlets for the company.
    • Created and delivered all new business quote proposals and coverage comparisons and was in charge of all new business bind orders Acted as a direct intermediary between customers and product development within IRIS on a variety of different insurance products.
    • Successfully articulated desired customer specifications and developed new product requirements for integration within customer environments.
    Administrative Coordinator 01/2009 to 01/2010 Company Name City , State
    • Directed daily operations and provide administrative support to the staff.
    • Answered incoming calls and arranged appointments for guests to meet with company staff.
    • Entered data into consumer relations database.
    • Responsible for answering visitor inquiries about the company.
    Sales and Marking Intern 01/2009 Company Name
    • Generating and Executing sales leads for three popular radio stations in the Bay Area; KNBR, 101.7 The Bone and K-Fog.
    • Writing and recording commercials for advertisers.
    • Managing and updating the KNBR website.
    Banquet Server, Food Server and Bartender 01/2007 to 01/2011 Company Name
    • Over five years' hands-on experience in food serving and bartending.
    • Highly skilled in greeting and guiding guests.
    • Hands on experience in taking orders and communicating accurately to the kitchen and delivering correct orders to customers with a friendly and upbeat attitude.
    Additional Information
    • Graduated Magna Cum Laude (top 3% of class) at California State University East Bay

    2009  

    • Honor Roll

    1996-2009  

    • Achievement for ""Excellent Student of the Year""

    2003-2004  

    • Staff writer for the CSU East Bay newspaper ""The Pioneer""

    2007-2009  

    Education
    Bachelor of Arts (B.A) : Communication 1 2009 California State University City Communication
    Associate : Arts 1 2007 Diablo Valley College California State University City GPA: Graduated Magna Cum Laude (top 3% of class Arts Graduated Magna Cum Laude (top 3% of class
    Property and Casualty License (License Number 0G88502) 1 1
    ",BUSINESS-DEVELOPMENT +35554162," ACCOUNTANT III Senior Accountant Results oriented accounting professional with +17+ years of progressive experience in a board range of accounting +functions. Successful at managing multiple projects while consistently exceeding deadlines. Proven self-starter with strong managerial relationship and team building skills. + +Proactive strategic thinker with strong analytical, organizational and  communication  +skills.  Areas of Expertise Accounts Payable Fixed Asset and Property Accounts Receivable Payroll Month-End Closing Reconciliation and Analysis General Ledger Entries Budgeting Contract Management Board Of Directors Reporting Staff Management ​Expense Reporting Settlement Payments Vendor Relations Accomplishments Project lead for the automation and implementation of employee expense and vendor self service modules. Authored and established departmental check printing and ACH standard operating procedures. Streamlined operations and eliminated one full day from month-end  closing by condensing and automating vendor project retention funds. Automated Positive Pay and ACH notifications for faster and more reliable response time.  Project Co-lead for Oracle Payroll implementation. Created and Implemented an employee morale initiative 'Where Everybody Counts"" for the Office of Accounting. Managed employee benevolent fund for 13 years as Secretary for the MARTA Employees Club. Streamlined the process in which employees seek assistance and funds distributed. Professional Experience 08/2007 to Current Accountant III Company Name － City , State Team Lead for three Accounting Specialist.  Oversees accounts payable functionality while managing daily workflow duties.  Executes check printing and ACH direct deposits for AP, payroll third party and risk management vendors and employees. ​Initiates positive pay file, stop payments and void file transfers to financial institution. Capitalizes operating and project expenses according to policy. Monitors fixed asset subledger for accuracy. Reconciles fixed asset subledger to the general ledger control account for each class of fixed assets and resolves any reconciling items monthly. Codes/reclass invoices for fixed asset purchases with the appropriate general ledger account number, business unit or cost center. Audits invoices prior to payment for accuracy and compliance in accordance with accounting and Authority guidelines and statue. Responsible for over fifty high volume contracts, ensuring accuracy and compliance with contracts terms, GAAP and authority procedures. Manages $1M contract retainage and reconcile variances on a monthly basis. Manages $5M operating accruals account. Post monthly to the general ledger. Reconciles financial data for the purpose of maintaining accurate account balances and ensuring compliance with established accounting procedure. Monitors account balances and related financial activity to ensure that allocations are accurate and comply with established financial practices. Verify appropriate approvals of invoices, investigate and resolve issues. Trains staff and/or outside vendors regarding procedural requirements for transaction processing. Collaborates with project managers, purchasing agents, contract administrators and accounting specialist regarding procedural requirements for the purpose of processing transactions. Researches discrepancies of financial information and/or documentation to for the purpose of ensuring the accuracy and adhering to established procedures prior to processing. 04/1999 to 08/2007 Credit / Collections Analyst Company Name － City , State Co-managed the Authority's short-term operational investment portfolios and intermediate-term reserve investment portfolios, totaling $300 million. Completed daily cash management activities such as setting the daily cash position, funds movement and the investment of excess funds. Prepared a rolling forecast of cash receipts and expenditures, encompassing in excess of $700 million annually. Initiated all wire fund transfers and manages transfer database. Reviewed, analyzed and managed MARTA's credit policy to ensure the effectiveness of credit terms and credit granting practices. Monitored, controlled and measured performance of the accounts receivable and its aging schedule for compliance with payment standards to minimize past due accounts. Liaison between financial institution and the Office of Corporate Finance to determine and resolve any variances with regard to financial reports. 12/1996 to 04/1999 Accounting Coordinator Company Name － City , State Reconciled monthly bank statements to Spectrum Accounting and manual checkbook. Monitored accounts detecting fraudulent activities and common bank errors. Handled all accounts receivables, posted cash to appropriate accounts, prepared deposits and recorded transactions into the general journal. Education MBA Kennesaw State University － City , State BBA : Accounting Tennessee State University － City , State Accounting Skills Oracle Accounting Dun and Bradstreet Financial Reporting Microsoft Office Bank Of America CashPro ","
    ACCOUNTANT III
    Senior Accountant

    Results oriented accounting professional with +17+ years of progressive experience in a board range of accounting +functions. Successful at managing multiple projects while consistently exceeding deadlines. Proven self-starter with strong managerial relationship and team building skills. + +Proactive strategic thinker with strong analytical, organizational and  communication  +skills. 

    Areas of Expertise
    • Accounts Payable
    • Fixed Asset and Property
    • Accounts Receivable
    • Payroll
    • Month-End Closing
    • Reconciliation and Analysis
    • General Ledger Entries
    • Budgeting
    • Contract Management
    • Board Of Directors Reporting
    • Staff Management
    • ​Expense Reporting
    • Settlement Payments
    • Vendor Relations
    Accomplishments
    • Project lead for the automation and implementation of employee expense and vendor self service modules.
    • Authored and established departmental check printing and ACH standard operating procedures.
    • Streamlined operations and eliminated one full day from month-end  closing by condensing and automating vendor project retention funds.
    • Automated Positive Pay and ACH notifications for faster and more reliable response time.
    •  Project Co-lead for Oracle Payroll implementation.
    • Created and Implemented an employee morale initiative 'Where Everybody Counts"" for the Office of Accounting.
    • Managed employee benevolent fund for 13 years as Secretary for the MARTA Employees Club. Streamlined the process in which employees seek assistance and funds distributed.
    Professional Experience
    08/2007 to Current
    Accountant III Company Name － City , State
    • Team Lead for three Accounting Specialist.  Oversees accounts payable functionality while managing daily workflow duties. 
    • Executes check printing and ACH direct deposits for AP, payroll third party and risk management vendors and employees.
    • ​Initiates positive pay file, stop payments and void file transfers to financial institution.
    • Capitalizes operating and project expenses according to policy.
    • Monitors fixed asset subledger for accuracy.
    • Reconciles fixed asset subledger to the general ledger control account for each class of fixed assets and resolves any reconciling items monthly.
    • Codes/reclass invoices for fixed asset purchases with the appropriate general ledger account number, business unit or cost center.
    • Audits invoices prior to payment for accuracy and compliance in accordance with accounting and Authority guidelines and statue.
    • Responsible for over fifty high volume contracts, ensuring accuracy and compliance with contracts terms, GAAP and authority procedures.
    • Manages $1M contract retainage and reconcile variances on a monthly basis.
    • Manages $5M operating accruals account.
    • Post monthly to the general ledger.
    • Reconciles financial data for the purpose of maintaining accurate account balances and ensuring compliance with established accounting procedure.
    • Monitors account balances and related financial activity to ensure that allocations are accurate and comply with established financial practices.
    • Verify appropriate approvals of invoices, investigate and resolve issues.
    • Trains staff and/or outside vendors regarding procedural requirements for transaction processing.
    • Collaborates with project managers, purchasing agents, contract administrators and accounting specialist regarding procedural requirements for the purpose of processing transactions.
    • Researches discrepancies of financial information and/or documentation to for the purpose of ensuring the accuracy and adhering to established procedures prior to processing.
    04/1999 to 08/2007
    Credit / Collections Analyst Company Name － City , State
    • Co-managed the Authority's short-term operational investment portfolios and intermediate-term reserve investment portfolios, totaling $300 million.
    • Completed daily cash management activities such as setting the daily cash position, funds movement and the investment of excess funds.
    • Prepared a rolling forecast of cash receipts and expenditures, encompassing in excess of $700 million annually.
    • Initiated all wire fund transfers and manages transfer database.
    • Reviewed, analyzed and managed MARTA's credit policy to ensure the effectiveness of credit terms and credit granting practices.
    • Monitored, controlled and measured performance of the accounts receivable and its aging schedule for compliance with payment standards to minimize past due accounts.
    • Liaison between financial institution and the Office of Corporate Finance to determine and resolve any variances with regard to financial reports.
    12/1996 to 04/1999
    Accounting Coordinator Company Name － City , State
    • Reconciled monthly bank statements to Spectrum Accounting and manual checkbook.
    • Monitored accounts detecting fraudulent activities and common bank errors.
    • Handled all accounts receivables, posted cash to appropriate accounts, prepared deposits and recorded transactions into the general journal.
    Education
    MBA Kennesaw State University － City , State
    BBA : Accounting Tennessee State University － City , State Accounting
    Skills
    • Oracle Accounting
    • Dun and Bradstreet Financial Reporting
    • Microsoft Office
    • Bank Of America CashPro
    ",ACCOUNTANT +80275976," SE BUSINESS DEVELOPMENT MANAGER Highlights National account management Established track record of exceptional sales results Excellent communication skills Resolution-oriented Cross-cultural sales background Exceptional multi-tasker Accomplishments SIMSOC (Simulated Society) Leadership Workshop-Dr. Larry Pepper. Professional Instrument Society of America. Activities Mastering Business Development Workshop-Bill Scheessele. Global Sourcing Quality Engineer Training-GE Power Systems. Six Sigma Green Belt Certified. Exceptional Management Skills-Baker Communication Inc. Print Graphic Support   Collaborated with marketing and business development groups for collateral needs by creating page layout designs for flyers, data sheets, CD covers and other printed materials. Experience SE Business Development Manager Jun 2014 to Mar 2015 Company Name － City , State Responsible for Own Brand business development in the southeast U.S. including NC, SC, GA, FL, AL,VA, MS, AL, WV, VA, KY and TN. Supporting Lewis-Goetz, Rawson, and ICD offices and sales reps to pursue opportunities for Own Brand products including ECON, Diamond Gear, C&C, Force, Smith valves. SE Technical Outside Sales Representative May 2013 to Jun 2014 Company Name － City , State Technical support for Outside Sales Representative's in Southeast. Engineering presentations & specifications for manual and automated valves to engineering firms: Fluor, Mustang, CH2M Hill, D&Z, Hargrove, CHEMTEX, etc. Business development for turbine OEM's: General Electric, Siemens, Alstom and Mitsubishi. Strategic Automation Manager Aug 2012 to Apr 2013 Company Name － City , State Responsible for automation shop design and setup. Wrote SOP (standard operating procedures) for automation quotations, manufacturing and testing. Engineering presentations & specifications for manual and automated valves to engineering firms: Fluor, Mustang, CH2M Hill, D&Z, Hargrove, CHEMTEX, etc. Business development for turbine OEM's: General Electric, Siemens, Alstom and Mitsubishi. Technical Sales Leader Aug 2001 to Aug 2012 Company Name － City , State Process Control Equipment Business development for strategic manufacturer alliances. Primary interface with Manufacturers for Gexpro Services. Responsible for the evaluation of manufacturer's capability and capacity for Gexpro Services. Member of the GE Energy Capacity Audit Team. Developed the organizational structure and staffing plan for Production Services. Developed marketing presentation for GE Energy and other GE Business. Technical and marketing training for the sales department. Secured CASE MSD Gas and Steam Valve Contract for GE Power Systems. 25MM Annually. Developed Gexpro Services MSD packaging procedures to meet/exceed GE Energy P23E-AL-0255. Developed LMS 100 VBV (variable bleed valve) and anti-icing valve systems. Sales projections for 2005 through 2010 are 50MM. CE Compliance Team-Supported GE Energy CE Compliance Team as supplier. Support Gexpro Services quality organization with technical write up and evaluation for our supplier base. Completed Global Sourcing Quality Engineer Training-GE Power Systems. Six Sigma Green Belt Certified. Business Development Manager Jun 2001 to Aug 2001 Company Name － City , State Business development for strategic manufacturer alliances. Business development for end users. Developed marketing presentation for end users (Chemical, Power, Pulp & Paper, etc). Technical and marketing training for the sales department for Masoneilan & Yokogawa equipment. Senior Manager Dec 1998 to Jun 2001 Company Name － City , State Application Engineering Manage Application Engineering Department that is responsible for product evaluation and sales implementation at customer site. Business development for strategic manufacturer alliances. Negotiated contract with EI DuPont that resulted in first year sales of 26MM that provided technical services to three plant locations. Responsible for the evaluation of manufacturer's capability and capacity. Developed the organizational structure and staffing plan for the Application Engineering Department. Technical and marketing training for the application engineering department, field engineering department, strategic sales department and IT department. IT development team that assisted with the build-out of the e2bSM (Engineering-2-Business) Platform. Sales Manager Sep 1995 to Dec 1998 Company Name － City , State Liaison between multiple valve manufacturers (Flowserve-Valtek & Kammer) and representative firm. Extensive involvement with control valve manufacturer to develop and trouble-shoot digital products and software. Manage Strategic Alliance Agreement between Flowserve and EI DuPont. Took sales from 26MM to 59MM. Managed five technical sales representatives, four inside sales people in South & North Carolina. Implemented training course for new sales representatives -- speeding profitability. Developed and implemented marketing plan for South & North Carolina territory. Technical Sales Representative Aug 1990 to Sep 1995 Company Name － City , State Primary responsibilities were large industrial plants and A&E Firms. Customer base included: EI DuPont, Hoechst Celanese, Fluor Daniels, Day & Zimmerman, Chemtex International, Bechtel Engineering, CRS-Sirrine, etc Developed anti-surge control valve specification for PET charge vessel that increased production by 40%. Develop Special Valve (SV) Codes for EI DuPont Dacron Intermediate Plants. Increased territorial sales for ""Engineered Products Division"" an average of 35% per year. Increased territorial profits for ""Engineered Products Division"" an average of 45% per year. Expanded sales to include mass-market accounts through the use of ""Supply Chain"" distribution. Company top sales and profits for four years. Technical Sales Representative May 1988 to Aug 1990 Company Name － City , State Primary responsibilities were large industrial plants and A&E Firms. Customer base included: EI DuPont, Hoechst Celanese, Fluor Daniels, Day & Zimmerman, Chemtex International, Bechtel Engineering, CRS-Sirrine, etc. Increased territorial sales and average of 45% per year. Completed course work at Cape Fear Community College in Instrumentation & Controls. Education Bachelor of Science , Economics Marketing 05.05.88 Clemson University － City , State Economics-Marketing. Concentration in Labor Economics, Finance, Mathematics, Business Management, and Marketing. Interests Phi Gamma Nu-Pledge Class President. Fellowship of Christian Athletes. Varsity Football-1983 to 1985. Additional Information Phi Gamma Nu-Pledge Class President. Fellowship of Christian Athletes. Varsity Football-1983 to 1985. Skills automation, Business development, Business development, Business Management, C, SC, Economics, Engineer, Finance, inside sales, marketing plan, marketing, market, Mathematics, organizational, Outside Sales, packaging, presentations, Quality, Sales, Siemens, Six Sigma, SOP, specification, staffing, Strategic, Supply Chain, technical sales, Technical support, trouble-shoot ","
    SE BUSINESS DEVELOPMENT MANAGER
    Highlights
    • National account management
    • Established track record of exceptional sales results
    • Excellent communication skills
    • Resolution-oriented
    • Cross-cultural sales background
    • Exceptional multi-tasker
    Accomplishments
    • SIMSOC (Simulated Society) Leadership Workshop-Dr.
    • Larry Pepper.
    • Professional Instrument Society of America.
    • Activities Mastering Business Development Workshop-Bill Scheessele.
    • Global Sourcing Quality Engineer Training-GE Power Systems.
    • Six Sigma Green Belt Certified.
    • Exceptional Management Skills-Baker Communication Inc.

    Print Graphic Support  

    • Collaborated with marketing and business development groups for collateral needs by creating page layout designs for flyers, data sheets, CD covers and other printed materials.

    Experience
    SE Business Development Manager Jun 2014 to Mar 2015
    Company Name － City , State
    • Responsible for Own Brand business development in the southeast U.S.
    • including NC, SC, GA, FL, AL,VA, MS, AL, WV, VA, KY and TN.
    • Supporting Lewis-Goetz, Rawson, and ICD offices and sales reps to pursue opportunities for Own Brand products including ECON, Diamond Gear, C&C, Force, Smith valves.
    SE Technical Outside Sales Representative May 2013 to Jun 2014
    Company Name － City , State
    • Technical support for Outside Sales Representative's in Southeast.
    • Engineering presentations & specifications for manual and automated valves to engineering firms: Fluor, Mustang, CH2M Hill, D&Z, Hargrove, CHEMTEX, etc.
    • Business development for turbine OEM's: General Electric, Siemens, Alstom and Mitsubishi.
    Strategic Automation Manager Aug 2012 to Apr 2013
    Company Name － City , State
    • Responsible for automation shop design and setup.
    • Wrote SOP (standard operating procedures) for automation quotations, manufacturing and testing.
    • Engineering presentations & specifications for manual and automated valves to engineering firms: Fluor, Mustang, CH2M Hill, D&Z, Hargrove, CHEMTEX, etc.
    • Business development for turbine OEM's: General Electric, Siemens, Alstom and Mitsubishi.
    Technical Sales Leader Aug 2001 to Aug 2012
    Company Name － City , State
    • Process Control Equipment Business development for strategic manufacturer alliances.
    • Primary interface with Manufacturers for Gexpro Services.
    • Responsible for the evaluation of manufacturer's capability and capacity for Gexpro Services.
    • Member of the GE Energy Capacity Audit Team.
    • Developed the organizational structure and staffing plan for Production Services.
    • Developed marketing presentation for GE Energy and other GE Business.
    • Technical and marketing training for the sales department.
    • Secured CASE MSD Gas and Steam Valve Contract for GE Power Systems.
    • 25MM Annually.
    • Developed Gexpro Services MSD packaging procedures to meet/exceed GE Energy P23E-AL-0255.
    • Developed LMS 100 VBV (variable bleed valve) and anti-icing valve systems.
    • Sales projections for 2005 through 2010 are 50MM.
    • CE Compliance Team-Supported GE Energy CE Compliance Team as supplier.
    • Support Gexpro Services quality organization with technical write up and evaluation for our supplier base.
    • Completed Global Sourcing Quality Engineer Training-GE Power Systems.
    • Six Sigma Green Belt Certified.
    Business Development Manager Jun 2001 to Aug 2001
    Company Name － City , State
    • Business development for strategic manufacturer alliances.
    • Business development for end users.
    • Developed marketing presentation for end users (Chemical, Power, Pulp & Paper, etc).
    • Technical and marketing training for the sales department for Masoneilan & Yokogawa equipment.
    Senior Manager Dec 1998 to Jun 2001
    Company Name － City , State
    • Application Engineering Manage Application Engineering Department that is responsible for product evaluation and sales implementation at customer site.
    • Business development for strategic manufacturer alliances.
    • Negotiated contract with EI DuPont that resulted in first year sales of 26MM that provided technical services to three plant locations.
    • Responsible for the evaluation of manufacturer's capability and capacity.
    • Developed the organizational structure and staffing plan for the Application Engineering Department.
    • Technical and marketing training for the application engineering department, field engineering department, strategic sales department and IT department.
    • IT development team that assisted with the build-out of the e2bSM (Engineering-2-Business) Platform.
    Sales Manager Sep 1995 to Dec 1998
    Company Name － City , State
    • Liaison between multiple valve manufacturers (Flowserve-Valtek & Kammer) and representative firm.
    • Extensive involvement with control valve manufacturer to develop and trouble-shoot digital products and software.
    • Manage Strategic Alliance Agreement between Flowserve and EI DuPont.
    • Took sales from 26MM to 59MM.
    • Managed five technical sales representatives, four inside sales people in South & North Carolina.
    • Implemented training course for new sales representatives -- speeding profitability.
    • Developed and implemented marketing plan for South & North Carolina territory.
    Technical Sales Representative Aug 1990 to Sep 1995
    Company Name － City , State
    • Primary responsibilities were large industrial plants and A&E Firms.
    • Customer base included: EI DuPont, Hoechst Celanese, Fluor Daniels, Day & Zimmerman, Chemtex International, Bechtel Engineering, CRS-Sirrine, etc Developed anti-surge control valve specification for PET charge vessel that increased production by 40%.
    • Develop Special Valve (SV) Codes for EI DuPont Dacron Intermediate Plants.
    • Increased territorial sales for ""Engineered Products Division"" an average of 35% per year.
    • Increased territorial profits for ""Engineered Products Division"" an average of 45% per year.
    • Expanded sales to include mass-market accounts through the use of ""Supply Chain"" distribution.
    • Company top sales and profits for four years.
    Technical Sales Representative May 1988 to Aug 1990
    Company Name － City , State
    • Primary responsibilities were large industrial plants and A&E Firms.
    • Customer base included: EI DuPont, Hoechst Celanese, Fluor Daniels, Day & Zimmerman, Chemtex International, Bechtel Engineering, CRS-Sirrine, etc.
    • Increased territorial sales and average of 45% per year.
    • Completed course work at Cape Fear Community College in Instrumentation & Controls.
    Education
    Bachelor of Science , Economics Marketing 05.05.88 Clemson University － City , State

    Economics-Marketing. Concentration in Labor Economics, Finance, Mathematics, Business Management, and Marketing.
    Interests
    Phi Gamma Nu-Pledge Class President. Fellowship of Christian Athletes. Varsity Football-1983 to 1985.
    Additional Information
    • Phi Gamma Nu-Pledge Class President. Fellowship of Christian Athletes. Varsity Football-1983 to 1985.
    Skills

    automation, Business development, Business development, Business Management, C, SC, Economics, Engineer, Finance, inside sales, marketing plan, marketing, market, Mathematics, organizational, Outside Sales, packaging, presentations, Quality, Sales, Siemens, Six Sigma, SOP, specification, staffing, Strategic, Supply Chain, technical sales, Technical support, trouble-shoot

    ",BUSINESS-DEVELOPMENT +51639418," INFORMATION TECHNOLOGY BUREAU DEPUTY DIRECTOR Professional Summary + +Senior Information Technology +Professional with more than fifteen years of experience directing and managing +large and complex IT Operations and Data Center. Resourceful thinker, +methodical problem solver, and analytical in all facets of technical +management. Proficient at educational and advanced enterprise related technology +solutions. A strong, decisive leader who leads by example and hardworking +professional focused on results and details.  Fully bilingual in English and Spanish. + Core Qualifications IBM Enterprise z System & x Servers Microsoft Windows VMWare ESX Cloud Computing Operating Systems (Microsoft Windows, z/OS, zVM, AIX, SUSE Linux) Databases (SQL, DB2, ORACLE, ADABAS) Tools (Office, Project, Visio, SharePoint, Exchange, MSCCM, SolarWinds Orion, Tivoli, Track-It!) Communication & Security (Frame Relay, MPLS, FCIP, Enterasys, CISCO, Fortinet) Experience Company Name January 2010 to Current Information Technology Bureau Deputy Director City , State Oversee and lead the Infrastructure & Operations IT Service, 24x7. This includes the supervision of four divisions: (1) Programming & Applications; (2) Networking & Communications; (3) Desktop Services & Support; and (4) Operating Systems & Database. Performance management and KPIs. Key Accomplishments: Oversees a department of 140 contractors and employees. Manages infrastructure data network of 9,300 users, 250 sites. Evaluates direct cutting edge technology solutions for the implementation of 53 IT projects. Company Name October 2009 to January 2010 Information Technology Director City , State Provided technical leadership to a data center and technical supervision of analysts, programmers, database administrators, and network as well as the support personnel. Key Accomplishments: Managed Data Center for 900 employees. Developed an innovation and technological portfolio of IT projects in Vocational Rehabilitation Administration. Supported department documentation digitalization initiatives at the Department of Labor. Company Name July 2004 to August 2009 Senior IT Project Manager City , State Delivered technical direction for a multimillion dollar Monitoring and Controlling System. Key Accomplishments: The total amount managed was 185 plants of filtration water and sewer water treatment with 1,540 facilities through the PR Island. SCADA - Supervisory Control and Data Acquisition). Technical supervised the software analyst, programmers and database administrators during the software development and implementations of Department of Health compliance systems. Career Notes. Company Name January 2003 to June 2004 IT Business Consultant City , State + + + + + +Assist in computer network & voice integrator in over 11 Medical Center locations.Consulted for individuals and organizations in information technology business solution. Company Name January 2003 to August 2004 Information Technology Business Consultant City , State Assist in computer network & voice integrator in over 11 Medical Center locations. Consulted for individuals and organizations in information technology business solution. Company Name January 2003 to June 2003 Professor City , State Taught courses in (1) Optical Networking; (2) System Analysis and Design. Company Name September 1999 to August 2003 Professor City , State Taught graduate courses in (1) Data Communication, Networks and Distributed Processing; (2) Computer Concepts and Programming Tools; (3) Relational Databases. Education Capella University Ph.D. : Organization and Management City , State , US Inter American University Educational Computing City , State , US Educational Computing University of Puerto Rico BSBA : Finance & Computers City , Puerto Rico Finance & Computers Languages Fully bilingual in English and Spanish. Additional Information Awards & Honors + Computerworld Honors Award Laureate Medal, California, April 2001. + Chamber of Representatives of Puerto Rico- Achievement Award, June 2000. + AITP Distinguished Information Science Award in the Government Sector, from Association of Information Technology Professionals, Puerto Rico Chapter, October 2000. Skills ADABAS, AIX, analyst, Application Development, Budgeting, business solution, CISCO, Coaching, Databases, Database, Department of Health, direction, documentation, edge, English, Forecasting, Frame Relay, IBM, DB2, information technology, innovation, leadership, Linux, Notes, Mentoring, Exchange, Office, SharePoint, Microsoft Windows, Enterprise, network, Networking, Networks, Operating Systems, OS, ORACLE, Performance management, personnel, PhD, PR, Process Improvement, Programming, Project Management, Rehabilitation, Relational Databases, SCADA, Supervisory Control and Data Acquisition, Servers, software development, Spanish, SQL, Staff Supervision, supervision, System Analysis and Design, Technical Management, Telecommunications, Tivoli, Track-It, Visio, water treatment ","
    INFORMATION TECHNOLOGY BUREAU DEPUTY DIRECTOR
    Professional Summary

    + +Senior Information Technology +Professional with more than fifteen years of experience directing and managing +large and complex IT Operations and Data Center. Resourceful thinker, +methodical problem solver, and analytical in all facets of technical +management. Proficient at educational and advanced enterprise related technology +solutions. A strong, decisive leader who leads by example and hardworking +professional focused on results and details.  Fully bilingual in English and Spanish. +

    Core Qualifications
    • IBM Enterprise z System & x Servers Microsoft Windows VMWare ESX Cloud Computing
    • Operating Systems (Microsoft Windows, z/OS, zVM, AIX, SUSE Linux)
    • Databases (SQL, DB2, ORACLE, ADABAS)
    • Tools (Office, Project, Visio, SharePoint, Exchange, MSCCM, SolarWinds Orion, Tivoli, Track-It!)
    • Communication & Security (Frame Relay, MPLS, FCIP, Enterasys, CISCO, Fortinet)
    Experience
    Company Name January 2010 to Current Information Technology Bureau Deputy Director
    City , State
    • Oversee and lead the Infrastructure & Operations IT Service, 24x7.
    • This includes the supervision of four divisions: (1) Programming & Applications; (2) Networking & Communications; (3) Desktop Services & Support; and (4) Operating Systems & Database.
    • Performance management and KPIs.
    • Key Accomplishments: Oversees a department of 140 contractors and employees.
    • Manages infrastructure data network of 9,300 users, 250 sites.
    • Evaluates direct cutting edge technology solutions for the implementation of 53 IT projects.
    Company Name October 2009 to January 2010 Information Technology Director
    City , State
    • Provided technical leadership to a data center and technical supervision of analysts, programmers, database administrators, and network as well as the support personnel.
    • Key Accomplishments: Managed Data Center for 900 employees.
    • Developed an innovation and technological portfolio of IT projects in Vocational Rehabilitation Administration.
    • Supported department documentation digitalization initiatives at the Department of Labor.
    Company Name July 2004 to August 2009 Senior IT Project Manager
    City , State
    • Delivered technical direction for a multimillion dollar Monitoring and Controlling System.
    • Key Accomplishments: The total amount managed was 185 plants of filtration water and sewer water treatment with 1,540 facilities through the PR Island.
    • SCADA - Supervisory Control and Data Acquisition).
    • Technical supervised the software analyst, programmers and database administrators during the software development and implementations of Department of Health compliance systems.
    • Career Notes.
    Company Name January 2003 to June 2004 IT Business Consultant
    City , State     + + + + + +Assist in computer network & voice integrator in over 11 Medical Center locations.Consulted for individuals and organizations in information technology business solution.
    Company Name January 2003 to August 2004 Information Technology Business Consultant
    City , State
    • Assist in computer network & voice integrator in over 11 Medical Center locations.
    • Consulted for individuals and organizations in information technology business solution.
    Company Name January 2003 to June 2003 Professor
    City , State
    • Taught courses in (1) Optical Networking; (2) System Analysis and Design.
    Company Name September 1999 to August 2003 Professor
    City , State
    • Taught graduate courses in (1) Data Communication, Networks and Distributed Processing; (2) Computer Concepts and Programming Tools; (3) Relational Databases.
    Education
    Capella University Ph.D. : Organization and Management City , State , US
    Inter American University Educational Computing City , State , US Educational Computing
    University of Puerto Rico BSBA : Finance & Computers City , Puerto Rico Finance & Computers
    Languages
    Fully bilingual in English and Spanish.
    Additional Information
    • Awards & Honors + Computerworld Honors Award Laureate Medal, California, April 2001. + Chamber of Representatives of Puerto Rico- Achievement Award, June 2000. + AITP Distinguished Information Science Award in the Government Sector, from Association of Information Technology Professionals, Puerto Rico Chapter, October 2000.
    Skills
    ADABAS, AIX, analyst, Application Development, Budgeting, business solution, CISCO, Coaching, Databases, Database, Department of Health, direction, documentation, edge, English, Forecasting, Frame Relay, IBM, DB2, information technology, innovation, leadership, Linux, Notes, Mentoring, Exchange, Office, SharePoint, Microsoft Windows, Enterprise, network, Networking, Networks, Operating Systems, OS, ORACLE, Performance management, personnel, PhD, PR, Process Improvement, Programming, Project Management, Rehabilitation, Relational Databases, SCADA, Supervisory Control and Data Acquisition, Servers, software development, Spanish, SQL, Staff Supervision, supervision, System Analysis and Design, Technical Management, Telecommunications, Tivoli, Track-It, Visio, water treatment
    ",INFORMATION-TECHNOLOGY +17876954," AVIATION SUPPLY SPECIALIST Summary Organized professional with superior work ethic and team player attitude. Exceptional quality control, inspection abilities. Commended for honesty, hard work and positive attitude. Consistent ability to stand for long periods of time and safely lift up to 50 pounds. Service-minded Stock Management professional with over 8 years of experience working for leading retailers such as Marine Corps, KFC. Adept at maintaining adherence to strict guidelines and regulation to maintain safety. Increased efficiency by working collaboratively with cross-functional teams to optimize customer service objectives. Experienced Stock Clerk with over 8 years of experience coordinating receipt and processing of products across diverse retail environments. Practiced in unloading, unpacking, labeling and stocking shelves. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Skills Stockroom procedures Report creation Product organization Materials transport Adaptive team player Loss prevention Dependable and reliable Inventory control Project organization Problem resolution Process improvement RFI Scanners Administrative support Planning and coordination Team management Organization Inventory management Supervision Team building Invoice generation Experience 05/2015 to 05/2019 Aviation Supply Specialist Company Name － City , State Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records. Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked. Managed vendor relationships to support supply chain and maintain product quality. Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement. Coordinated shipping and receiving schedules with production to assist in traffic control on docks. Readied merchandise for sales floor by marking items with identifying codes and accurate pricing. Continuously moved and unpacked over 50 pounds of aviation parts packages, maintaining efficiency and accuracy for long shifts. Examined packages and goods for damage and notified vendors of specific issues requiring replacement. Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas. Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers. Organized storage of articles in bins, floor, shelves and assigned areas according to product categories. Reordered stock to replenish inventory without interruption to production Replenished inventory with focus on addressing customer needs. Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities. Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes. Received orders via phone, mail, fax and internet daily. Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment. Carried out duties within fast-paced retail environment, providing organized stocking methods and plans. Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow. 05/2011 to 05/2015 Aviation Supply Clerk Company Name － City , State Improved customer satisfaction by finding creative solutions to problems. Performed site evaluations, customer surveys and team audits. Supported Customer Care department by compiling paperwork and taking detailed meeting minutes. Provided excellent service and attention to customers when face-to-face or through phone conversations. Handled all delegated tasks, including customer liason and procurement. Created agendas and communication materials for team meetings. Earned reputation for good attendance and hard work. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Recognized by management for providing exceptional customer service. Improved operations by working with team members and customers to find workable solutions. Enforced safety regulations and FAA standards governing production, maintenance and operation of aircraft. 12/2010 to 05/2011 Care Aide Company Name － City , State Created safe environment, preventing falls and accidents. Reminded clients to take medications and keep appointments. Observed and reported changes in clients' physical condition and behavior. Facilitated games and other activities to engage clients and provide mental stimulation or entertainment. Demonstrated flexibility to work as needed per patient requirements. Performed light cleaning duties, including dusting, vacuuming and washing dishes. Established good rapport with clients and family members by being cheerful and efficient. Distributed snacks, reading material, drinks and linens to provide comfort. Motivated clients to perform physical exercise according to age and abilities. Possessed understanding and compassion for elderly and mentally challenged clients. 09/2009 to 12/2010 Shift Supervisor Company Name － City , State Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity. Motivated team members to complete assigned tasks and perform at exceptional levels. Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials. Inspected incoming supplies to verify conformance with materials specifications and quality standards. Collaborated with team members to improve performance and implement training updates. Created and improved daily work plans for smoother operation, including planning production schedules and optimizing task flows. Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules. Performed store opening and closing procedures, including setting up registers and checking products. Patrolled work areas every hour to inspect operations, identify concerns and implement corrective actions. Answered and resolved customer questions and concerns. Resolved customer complaints and reported issues to senior management. Sustained safety protocol to ensure proper, cost-effective and safe handling of equipment and materials. Cleaned work areas regularly to keep team efficient and eliminate any safety concerns. Education and Training 09/2019 Associate of Arts : Mathematics Ad Science Emphasis Orange County Community College － City , State 12/2020 Social Work Broward College － City , State 06/2004 High School Diploma Coral Springs High School － City , State ","
    AVIATION SUPPLY SPECIALIST
    Summary

    Organized professional with superior work ethic and team player attitude. Exceptional quality control, inspection abilities. Commended for honesty, hard work and positive attitude. Consistent ability to stand for long periods of time and safely lift up to 50 pounds.

    Service-minded Stock Management professional with over 8 years of experience working for leading retailers such as Marine Corps, KFC. Adept at maintaining adherence to strict guidelines and regulation to maintain safety. Increased efficiency by working collaboratively with cross-functional teams to optimize customer service objectives.

    Experienced Stock Clerk with over 8 years of experience coordinating receipt and processing of products across diverse retail environments. Practiced in unloading, unpacking, labeling and stocking shelves.

    Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

    Skills
    • Stockroom procedures
    • Report creation
    • Product organization
    • Materials transport
    • Adaptive team player
    • Loss prevention
    • Dependable and reliable
    • Inventory control
    • Project organization
    • Problem resolution
    • Process improvement
    • RFI Scanners
    • Administrative support
    • Planning and coordination
    • Team management
    • Organization
    • Inventory management
    • Supervision
    • Team building
    • Invoice generation
    Experience
    05/2015 to 05/2019
    Aviation Supply Specialist Company Name － City , State
    • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
    • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
    • Managed vendor relationships to support supply chain and maintain product quality.
    • Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
    • Coordinated shipping and receiving schedules with production to assist in traffic control on docks.
    • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
    • Continuously moved and unpacked over 50 pounds of aviation parts packages, maintaining efficiency and accuracy for long shifts.
    • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
    • Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas.
    • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
    • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
    • Reordered stock to replenish inventory without interruption to production
    • Replenished inventory with focus on addressing customer needs.
    • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
    • Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes.
    • Received orders via phone, mail, fax and internet daily.
    • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
    • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
    • Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
    05/2011 to 05/2015
    Aviation Supply Clerk Company Name － City , State
    • Improved customer satisfaction by finding creative solutions to problems.
    • Performed site evaluations, customer surveys and team audits.
    • Supported Customer Care department by compiling paperwork and taking detailed meeting minutes.
    • Provided excellent service and attention to customers when face-to-face or through phone conversations.
    • Handled all delegated tasks, including customer liason and procurement.
    • Created agendas and communication materials for team meetings.
    • Earned reputation for good attendance and hard work.
    • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
    • Recognized by management for providing exceptional customer service.
    • Improved operations by working with team members and customers to find workable solutions.
    • Enforced safety regulations and FAA standards governing production, maintenance and operation of aircraft.
    12/2010 to 05/2011
    Care Aide Company Name － City , State
    • Created safe environment, preventing falls and accidents.
    • Reminded clients to take medications and keep appointments.
    • Observed and reported changes in clients' physical condition and behavior.
    • Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
    • Demonstrated flexibility to work as needed per patient requirements.
    • Performed light cleaning duties, including dusting, vacuuming and washing dishes.
    • Established good rapport with clients and family members by being cheerful and efficient.
    • Distributed snacks, reading material, drinks and linens to provide comfort.
    • Motivated clients to perform physical exercise according to age and abilities.
    • Possessed understanding and compassion for elderly and mentally challenged clients.
    09/2009 to 12/2010
    Shift Supervisor Company Name － City , State
    • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
    • Motivated team members to complete assigned tasks and perform at exceptional levels.
    • Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials.
    • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
    • Collaborated with team members to improve performance and implement training updates.
    • Created and improved daily work plans for smoother operation, including planning production schedules and optimizing task flows.
    • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
    • Performed store opening and closing procedures, including setting up registers and checking products.
    • Patrolled work areas every hour to inspect operations, identify concerns and implement corrective actions.
    • Answered and resolved customer questions and concerns.
    • Resolved customer complaints and reported issues to senior management.
    • Sustained safety protocol to ensure proper, cost-effective and safe handling of equipment and materials.
    • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
    Education and Training
    09/2019
    Associate of Arts : Mathematics Ad Science Emphasis Orange County Community College － City , State
    12/2020
    Social Work Broward College － City , State
    06/2004
    High School Diploma Coral Springs High School － City , State
    ",AVIATION +27796199," BUSINESS DEVELOPMENT MANAGER Highlights PROFILE STATEMENT Experience in building and managing a large outside marketing/sales territory to build referral relationships with physicians and their office staff, large employers, workers' compensation professionals, and medical case managers SUMMARY OF QUALIFICATIONS Accomplished in outside sales and marketing of services Management experience Excellent interpersonal and communication skills Outstanding work ethic and time management skills Team player Goal oriented Capable of organizing and planning large events Solid knowledge of workers' compensation Experience Company Name May 2011 to November 2014 Business Development Manager City , State Build and maintain referral relationships with physicians, employers, and medical nurse case managers for six outpatient physical therapy clinics Manage large physician office territory consisting of multiple physician specialties- orthopedics, family practice, internal medicine, pain, podiatrists Facilitate clinical relationship activities for each Clinic Manager Attend monthly workers' compensation networking meetings and meet with employers and medical case managers to uncover new opportunities and to cultivate relationships Work closely with operations to ensure customer needs and expectations are met Accomplishments Consistently exceeded new patient physician referral goals and succeeded in achieving same store growth averaging 104%. Same store growth for quarters 1-3 of 2014 was 115%. Developed solid referral relationships with workers' compensation nurse case managers and large employers Received quarterly recognition for exceeding budgeted new patient goals for six locations Organized and coordinated large educational seminars to drive business results. Company Name January 2007 to May 2011 Marketing/Outside Physician Rep City , State Increase same store growth for three rehabilitation clinics by developing and maintaining referral relationships with physician offices Manage a territory of 250+ physician referral sources Analyze and track business trends Represent company at professional networking events Coordinate community outreach events Interview, train and mentor new marketing reps Accomplishments Increased same store growth of new patients by 32% from 2007-2010 Created training manual Trained new marketing reps. Company Name March 2003 to January 2007 Marketing Director City , State Increase same store growth for three rehabilitation clinics Develop and maintain referral relationships with physicians, workers' compensation case managers, employers, and insurance companies Accomplishments Increased same store growth by 48% from 2004-2007 Chosen to act as leader of sales quadrant which consisted of a 7-member integrated divisional team Received yearly recognition due to growth. Company Name January 1999 to January 2001 Resident Liaison City , State Promoted assisted living facility through outside sales calls and networking. Met with potential residents and their families and educated them regarding living accommodations and services. Facilitated the entire process of residency from initial lead contact to decision to place in community. Maintained 95% - 100% census through conscientious follow through. Education ARIZONA STATE UNIVERSITY B.A : Organizational Communication Business Management City , State Organizational Communication Business Management Cum Laude Skills assisted living, interpersonal and communication, insurance, internal medicine, managing, marketing, marketing/sales, meetings, mentor, office, networking, organizing, orthopedics, outside sales, physical therapy, rehabilitation, sales, seminars, Team player, time management ","
    BUSINESS DEVELOPMENT MANAGER
    Highlights
    • PROFILE STATEMENT
    • Experience in building and managing a large outside marketing/sales territory to build referral relationships with physicians and their office staff, large employers, workers' compensation professionals, and medical case managers
    • SUMMARY OF QUALIFICATIONS
    • Accomplished in outside sales and marketing of services
    • Management experience
    • Excellent interpersonal and communication skills
    • Outstanding work ethic and time management skills
    • Team player
    • Goal oriented
    • Capable of organizing and planning large events
    • Solid knowledge of workers' compensation
    Experience
    Company Name May 2011 to November 2014 Business Development Manager
    City , State
    • Build and maintain referral relationships with physicians, employers, and medical nurse case managers for six outpatient physical therapy clinics Manage large physician office territory consisting of multiple physician specialties- orthopedics, family practice, internal medicine, pain, podiatrists Facilitate clinical relationship activities for each Clinic Manager Attend monthly workers' compensation networking meetings and meet with employers and medical case managers to uncover new opportunities and to cultivate relationships Work closely with operations to ensure customer needs and expectations are met Accomplishments Consistently exceeded new patient physician referral goals and succeeded in achieving same store growth averaging 104%.
    • Same store growth for quarters 1-3 of 2014 was 115%.
    • Developed solid referral relationships with workers' compensation nurse case managers and large employers Received quarterly recognition for exceeding budgeted new patient goals for six locations Organized and coordinated large educational seminars to drive business results.
    Company Name January 2007 to May 2011 Marketing/Outside Physician Rep
    City , State
    • Increase same store growth for three rehabilitation clinics by developing and maintaining referral relationships with physician offices Manage a territory of 250+ physician referral sources Analyze and track business trends Represent company at professional networking events Coordinate community outreach events Interview, train and mentor new marketing reps Accomplishments Increased same store growth of new patients by 32% from 2007-2010 Created training manual Trained new marketing reps.
    Company Name March 2003 to January 2007 Marketing Director
    City , State
    • Increase same store growth for three rehabilitation clinics Develop and maintain referral relationships with physicians, workers' compensation case managers, employers, and insurance companies Accomplishments Increased same store growth by 48% from 2004-2007 Chosen to act as leader of sales quadrant which consisted of a 7-member integrated divisional team Received yearly recognition due to growth.
    Company Name January 1999 to January 2001 Resident Liaison
    City , State
    • Promoted assisted living facility through outside sales calls and networking.
    • Met with potential residents and their families and educated them regarding living accommodations and services.
    • Facilitated the entire process of residency from initial lead contact to decision to place in community.
    • Maintained 95% - 100% census through conscientious follow through.
    Education
    ARIZONA STATE UNIVERSITY B.A : Organizational Communication Business Management City , State Organizational Communication Business Management Cum Laude
    Skills
    assisted living, interpersonal and communication, insurance, internal medicine, managing, marketing, marketing/sales, meetings, mentor, office, networking, organizing, orthopedics, outside sales, physical therapy, rehabilitation, sales, seminars, Team player, time management
    ",BUSINESS-DEVELOPMENT +22510753," TEACHER Summary Seeking an Education Coordinator position with a company that will allow me to fully manage curriculum development, coordinate on the job training opportunities, utilize my communication, organizational, and problem solving skills. Highlights Microsoft Office (Word, Outlook, Excel, PowerPoint, Publisher, Access) Teaching Strategies GOLD CDA-Infants & Toddlers Maryland Child Care Credential PCS Web Leadership skills Time management skills Verbal communication skills Organizational skills Teamwork skills Teaching skills Resourcefulness Patience Responsibility Reliability Determination Multi-Tasking Basic clerical knowledge Reliable Experience Teacher 01/2014 to Current Company Name City , State Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate. Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula. Prepare materials and classrooms for class activities. Establish and enforce rules for behavior, and procedures for maintaining order. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them. Attend staff meetings, and serve on committees as required. Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence. Offered detailed daily reports that outlined each child's activities. Read stories to the children and taught them painting, drawing and crafts. Incorporated music and art activities to encourage creativity and expression. Teacher 01/2008 to 01/2014 Company Name Escorted children on outings and trips to local parks and zoos. Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate. Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula. Prepare materials and classrooms for class activities. Establish and enforce rules for behavior, and procedures for maintaining order. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them. Attend staff meetings, and serve on committees as required. Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence. Offered detailed daily reports that outlined each child's activities. Read stories to the children and taught them painting, drawing and crafts. Incorporated music and art activities to encourage creativity and expression. Security and Property Clerk 01/2007 to 01/2007 Company Name City , State Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters. Prepare meeting agendas, attend meetings, and record and transcribe minutes. Answer telephones, switch board, direct calls, and take messages. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Office Automation Clerk 01/2006 to 01/2006 Company Name City , State Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters. Prepare meeting agendas, attend meetings, and record and transcribe minutes. Answer telephones, switch board, direct calls, and take messages. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Education M.Ed : Educational Leadership May 2015 Concordia University City , State Educational Leadership B.A : Sociology 2011 University of Maryland Eastern Shore Princess City , State Sociology Skills arts, conferences, edit, facsimile, instruction, Leadership skills, notes, materials, meetings, Access, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Word, Multi-Tasking, office machines, Organizational skills, photocopiers, scanners, switch, teacher, Teaching, Teamwork, telephones, Time management, Type, typewriters, Verbal communication skills, voice mail, workshops ","
    TEACHER
    Summary
    Seeking an Education Coordinator position with a company that will allow me to fully manage curriculum development, coordinate on the job training opportunities, utilize my communication, organizational, and problem solving skills.
    Highlights
    • Microsoft Office (Word, Outlook, Excel, PowerPoint, Publisher, Access)
    • Teaching Strategies GOLD
    • CDA-Infants & Toddlers
    • Maryland Child Care Credential
    • PCS Web
    • Leadership skills
    • Time management skills
    • Verbal communication skills
    • Organizational skills
    • Teamwork skills
    • Teaching skills
    • Resourcefulness
    • Patience
    • Responsibility
    • Reliability
    • Determination
    • Multi-Tasking
    • Basic clerical knowledge
    • Reliable
    Experience
    Teacher 01/2014 to Current Company Name City , State
    • Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.
    • Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula.
    • Prepare materials and classrooms for class activities.
    • Establish and enforce rules for behavior, and procedures for maintaining order.
    • Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.
    • Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them.
    • Attend staff meetings, and serve on committees as required.
    • Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.
    • Offered detailed daily reports that outlined each child's activities.
    • Read stories to the children and taught them painting, drawing and crafts.
    • Incorporated music and art activities to encourage creativity and expression.
    Teacher 01/2008 to 01/2014 Company Name
    • Escorted children on outings and trips to local parks and zoos.
    • Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.
    • Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula.
    • Prepare materials and classrooms for class activities.
    • Establish and enforce rules for behavior, and procedures for maintaining order.
    • Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.
    • Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them.
    • Attend staff meetings, and serve on committees as required.
    • Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.
    • Offered detailed daily reports that outlined each child's activities.
    • Read stories to the children and taught them painting, drawing and crafts.
    • Incorporated music and art activities to encourage creativity and expression.
    Security and Property Clerk 01/2007 to 01/2007 Company Name City , State
    • Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
    • Prepare meeting agendas, attend meetings, and record and transcribe minutes.
    • Answer telephones, switch board, direct calls, and take messages.
    • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
    Office Automation Clerk 01/2006 to 01/2006 Company Name City , State
    • Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
    • Prepare meeting agendas, attend meetings, and record and transcribe minutes.
    • Answer telephones, switch board, direct calls, and take messages.
    • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
    Education
    M.Ed : Educational Leadership May 2015 Concordia University City , State

    Educational Leadership
    B.A : Sociology 2011 University of Maryland Eastern Shore Princess City , State

    Sociology
    Skills

    arts, conferences, edit, facsimile, instruction, Leadership skills, notes, materials, meetings, Access, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Word, Multi-Tasking, office machines, Organizational skills, photocopiers, scanners, switch, teacher, Teaching, Teamwork, telephones, Time management, Type, typewriters, Verbal communication skills, voice mail, workshops

    ",TEACHER +36574147," BUSINESS DEVELOPMENT SPECIALIST Summary Dynamic and reliable Banking Professional with 15 years of retail banking, customer service and consulting experience. Many years as a Trainer has instilled an ""adapt and connect"" way of thinking, always ready for the ever-changing industry of banking. Highlights Management Customer Service Sales Analytical Presentation Training Coaching Creative Solutions Accomplishments -Selected as a member of various corporate projects at IBC Bank, First National Bank, PlainsCapital Bank. -Elected Board President for a community involvement organization. -Selected as a member in Edinburg Leadership Class XX. -Served as project chair for numerous community outreach events. Experience Business Development Specialist 11/2014 － Current Company Name City , State Served as liaison between credit union and major local vehicle dealership. Serve as key component in their solution to the lack of indirect lending. Initiate lending processes for the purchase of used and new vehicles for prospective members and follow through to the close of loan. Cross-sold other convenient bank products meant to gain prospect's entire financial relationship. Owner/Partner 07/2011 － Current Company Name City , State Mr. Mister is a privately created and privately owned by my Brother, Father, and I to meet the cooling needs of the residents of South Texas. Mr. Mister designs, installs and maintains customized high-pressure mist cooling systems. Mr. Mister also will provide mist cooling solutions for rental clients for outdoor events. Vice President- Regional Training Manager 09/2013 － 03/2014 Company Name City , State Coordinated training schedules for new/ existing employees (400+). Managed a team of 3 trainers. Responsible for executing corporate training goals. Managed day-to-day department needs. Participated in coordination and execution of FI conversion and training. Vice President- Training Manager 01/2013 － 09/2013 Company Name City , State Developed and Implemented new training strategy. Created various training paths for various departments. Authored training courses with training materials. Coordinated training schedules for new/ existing employees (400+). Managed a team of 3 trainers. Managed day-to-day department needs. Commercial Sales & Services Consultant 05/2012 － 01/2013 Company Name City , State Sold convenient commercial products to businesses such as ACH generation, Remote Deposit Capture, Positive Pay, etc. Analyzed internal reporting to identify sales opportunities from existing commercial customers. Cultivated external sales opportunities by visiting prospects and sharing benefits of commercial products. Conducted sales presentations to prospective and existing clients. Provided training to clients and bank employees. Provided product support to clients. Cash Management Officer 03/2010 － 05/2012 Company Name City , State Sold convenient commercial products to businesses such as ACH generation, Remote Deposit Capture, Positive Pay, etc Utilized referral software to track and provide updates to employees. Visited bank branches to train employees on referral process and how to recognize sales opportunities. Analyzed internal reporting to identify sales opportunities from existing commercial customers. Cultivated external sales opportunities by visiting prospects and sharing benefits of commercial products. Conducted sales presentations to prospective and existing clients. Provided training to clients. Provided product support to clients. Regional Training Manager 01/2008 － 03/2010 Company Name City , State Oversight of the regional training program in accordance with Corporate Training and Corporate Human Resources. Responsible for training completion of 400+ employees. Monthly training calendars were created and published to accommodate trending needs. Managed annual compliance training. Managed staff of 4 trainers included scheduling, development, observations and evaluations. Participated in various corporate projects and committees. Regional Trainer 04/2004 － 01/2008 Company Name City , State Served as a key resource in employee development. During this period most course offerings within the training program were mastered. Involvement was sought by the corporate office on a variety of tasks that ranged from course authoring to program roll-outs. Courses were delivered with an emphasis on sales and customer service. Type of courses taught included: Teller policies and procedures, New Account policies and procedures, core systems training, customer service training, sales training, product and services training, special projects training. CTR Processor 01/2004 － 04/2004 Company Name City , State Consolidated high dollar transactions for depositors from all branches within region to accurately report cash transactions through Currency Transaction Reports. Audited CTR Reports from branch staff. Crucial deadlines met. Teller Supervisor 04/2001 － 01/2004 Company Name City , State Supervised staff of 7 tellers. Employee development: Mentoring, Coaching, Training, conducting performance reviews, delivering disciplinary actions, enforcing company expectations. Managed day-to-day department needs: creating employee schedules, managing staff relations. Resolving customer complaints. Researching transaction errors. Performing teller and branch audits. Communicating pertinent issues with upper management. Running a cash box as needed. Teller/ Specialty Teller 08/1999 － 04/2001 Company Name City , State Nurturing relationships while processing customer and non-customer transactions. Teller duties: cash balancing, cash transactions, negotiating on-us and transit checks, payments, processing GL transactions, issuing monetary instruments, etc. The duties of a Specialty Teller were added to the previous Teller position. Food Stamp Processing Foreign Exchange Processing. Foreign and Domestic Collections processing. Education 2012 Bachelors : American Intercontinental University - Business Management - Marketing City , State , US Coursework in Business Management with a concentration in Marketing. Skills Computer, Interpersonal, Customer Service, Analytical, Relationship Driven, Training, Presentational, Sales ","
    BUSINESS DEVELOPMENT SPECIALIST
    Summary

    Dynamic and reliable Banking Professional with 15 years of retail banking, customer service and consulting experience. Many years as a Trainer has instilled an ""adapt and connect"" way of thinking, always ready for the ever-changing industry of banking.

    Highlights
    • Management
    • Customer Service
    • Sales
    • Analytical
    • Presentation
    • Training
    • Coaching
    • Creative Solutions
    Accomplishments

    -Selected as a member of various corporate projects at IBC Bank, First National Bank, PlainsCapital Bank.

    -Elected Board President for a community involvement organization.

    -Selected as a member in Edinburg Leadership Class XX.

    -Served as project chair for numerous community outreach events.

    Experience
    Business Development Specialist 11/2014 － Current Company Name City , State
    • Served as liaison between credit union and major local vehicle dealership.
    • Serve as key component in their solution to the lack of indirect lending.
    • Initiate lending processes for the purchase of used and new vehicles for prospective members and follow through to the close of loan.
    • Cross-sold other convenient bank products meant to gain prospect's entire financial relationship.
    Owner/Partner 07/2011 － Current Company Name City , State
    • Mr. Mister is a privately created and privately owned by my Brother, Father, and I to meet the cooling needs of the residents of South Texas.
    • Mr. Mister designs, installs and maintains customized high-pressure mist cooling systems.
    • Mr. Mister also will provide mist cooling solutions for rental clients for outdoor events.
    Vice President- Regional Training Manager 09/2013 － 03/2014 Company Name City , State
    • Coordinated training schedules for new/ existing employees (400+).
    • Managed a team of 3 trainers.
    • Responsible for executing corporate training goals.
    • Managed day-to-day department needs.
    • Participated in coordination and execution of FI conversion and training.
    Vice President- Training Manager 01/2013 － 09/2013 Company Name City , State
    • Developed and Implemented new training strategy.
    • Created various training paths for various departments.
    • Authored training courses with training materials.
    • Coordinated training schedules for new/ existing employees (400+).
    • Managed a team of 3 trainers.
    • Managed day-to-day department needs.
    Commercial Sales & Services Consultant 05/2012 － 01/2013 Company Name City , State
    • Sold convenient commercial products to businesses such as ACH generation, Remote Deposit Capture, Positive Pay, etc.
    • Analyzed internal reporting to identify sales opportunities from existing commercial customers.
    • Cultivated external sales opportunities by visiting prospects and sharing benefits of commercial products.
    • Conducted sales presentations to prospective and existing clients.
    • Provided training to clients and bank employees.
    • Provided product support to clients.
    Cash Management Officer 03/2010 － 05/2012 Company Name City , State
    • Sold convenient commercial products to businesses such as ACH generation, Remote Deposit Capture, Positive Pay, etc
    • Utilized referral software to track and provide updates to employees.
    • Visited bank branches to train employees on referral process and how to recognize sales opportunities.
    • Analyzed internal reporting to identify sales opportunities from existing commercial customers.
    • Cultivated external sales opportunities by visiting prospects and sharing benefits of commercial products.
    • Conducted sales presentations to prospective and existing clients.
    • Provided training to clients.
    • Provided product support to clients.
    Regional Training Manager 01/2008 － 03/2010 Company Name City , State
    • Oversight of the regional training program in accordance with Corporate Training and Corporate Human Resources.
    • Responsible for training completion of 400+ employees.
    • Monthly training calendars were created and published to accommodate trending needs.
    • Managed annual compliance training.
    • Managed staff of 4 trainers included scheduling, development, observations and evaluations.
    • Participated in various corporate projects and committees.
    Regional Trainer 04/2004 － 01/2008 Company Name City , State
    • Served as a key resource in employee development.
    • During this period most course offerings within the training program were mastered.
    • Involvement was sought by the corporate office on a variety of tasks that ranged from course authoring to program roll-outs.
    • Courses were delivered with an emphasis on sales and customer service.
    • Type of courses taught included: Teller policies and procedures, New Account policies and procedures, core systems training, customer service training, sales training, product and services training, special projects training.
    CTR Processor 01/2004 － 04/2004 Company Name City , State
    • Consolidated high dollar transactions for depositors from all branches within region to accurately report cash transactions through Currency Transaction Reports.
    • Audited CTR Reports from branch staff.
    • Crucial deadlines met.
    Teller Supervisor 04/2001 － 01/2004 Company Name City , State
    • Supervised staff of 7 tellers.
    • Employee development: Mentoring, Coaching, Training, conducting performance reviews, delivering disciplinary actions, enforcing company expectations.
    • Managed day-to-day department needs: creating employee schedules, managing staff relations.
    • Resolving customer complaints.
    • Researching transaction errors.
    • Performing teller and branch audits.
    • Communicating pertinent issues with upper management.
    • Running a cash box as needed.
    Teller/ Specialty Teller 08/1999 － 04/2001 Company Name City , State
    • Nurturing relationships while processing customer and non-customer transactions.
    • Teller duties: cash balancing, cash transactions, negotiating on-us and transit checks, payments, processing GL transactions, issuing monetary instruments, etc.
    • The duties of a Specialty Teller were added to the previous Teller position.
    • Food Stamp Processing
    • Foreign Exchange Processing.
    • Foreign and Domestic Collections processing.
    Education
    2012 Bachelors : American Intercontinental University - Business Management - Marketing City , State , US

    Coursework in Business Management with a concentration in Marketing.
    Skills

    Computer, Interpersonal, Customer Service, Analytical, Relationship Driven, Training, Presentational, Sales

    ",BUSINESS-DEVELOPMENT +20357858," FOUNDER, BUSINESS DEVELOPMENT DIRECTOR Skills Salesforce PowerPoint Cloud Document Word Publisher Management Excel Google Drive Access Outlook Experience FOUNDER, BUSINESS DEVELOPMENT DIRECTOR 01/2010 to Current Company Name City , State Independent sales agent providing clients, principals, and prospects marketing support, business insight, and +sales strategy to supplement the specialty and unique-to-market product line I represent. Key BJS Sales Generated Highlights: +GEM SOLUTION - CLOUD-BASED SUITE OF SUPPORT TOOLS FOR PRIVATE CLUB GOLF AND RETAIL OPERATIONS. Increased GEMS account list from 10 to 63 clients, 530% increase, including many Platinum Clubs of America + through cold-calling, email marketing, networking, needs analysis, face-to-face and virtual presentations, social + media, and client referrals. Enabled GEMS to acquire the Golf Business Network in 2014 by accelerating revenue growth and industry + awareness. GOLF BUSINESS NETWORK - MEMBERSHIP ORGANIZATION OF PRIVATE CLUB PGA PROFESSIONALS. Advised new ownership team in establishing the organizational roadmap, brand identity, and benefits strategy + for GBN membership retention and growth. Designed the GBN PartnerPlus vendor marketing program for companies to engage the industry's leading club + professionals. One-of-a-kind marketing portfolio includes hyper-targeted ROI measurable communication, + webinars, on-site events, networking, exclusive GBN web content, custom surveying, and consulting. Spearheaded the PartnerPlus business development plan and sales execution. Project required researching + market potential, compiling GBN membership data and industry statistics, cold-calling, pipeline management, + personalized and content marketing, defining pricing and negotiation strategies. Generated $76K in incremental revenue within 12 months of initial launch. L.E.N. LUXURY LIFESTYLE APPAREL AND ACCESSORIES FOR THE PRIVATE CLUB RETAIL CHANNEL. Procured 22 new L.E.N. golf shop retail partners totaling $150K+ in sales. Created sales promotions and marketing materials for L.E.N. and retailers, managed store inventory and + merchandising displays, club event participation, and created training program for frontline staff. TALGRACE MARKETING - DIGITAL MARKETING AGENCY. Introduced mobile technology and its practical applications to private club stakeholders as an emerging + communication platform to increase member engagement and revenues. Prosecuted to close new clients Butterfield Country Club, Glen Oak Country Club, Ruth Lake Country Club, + Valley Lo Club, Elgin Country Club, Oak Park Country Club, and Montini Catholic High School. THE PERFECT PUTTING AID / TRAINING SYSTEM FOR TEACHING PROFESSIONALS AND GOLFERS. Facilitated the contact and relationship development for The Perfect Putting Aid's placement on Golfsmith.com + and the PGA Tour practice greens in 2011. Signed 60 golf teaching professionals and golf retail sales affiliates. MIDWEST ACCOUNT EXECUTIVE 01/2008 to 01/2009 Company Name City , State Cultivated relationships with key digital ad agencies to capture new clients including Mercedes-Benz, Turtle + Wax, Allstate, and Castrol Oil. Directed BP Amoco's Is Your Car Worth It. online promotional contest - $500K campaign, largest in + CarDomain history. MIDWEST ACCOUNT EXECUTIVE 01/2006 to 01/2008 Company Name City , State Achieved 119% of 2007 sales budget and produced $900K+ in billings. Secured new advertisers including ConAgra Foods, Bally Total Fitness, Dell, Hanes, Fisher-Price, and LaSalle + Bank. Re-negotiated new deals with former major clients including Discover, Walgreens, DeVry, and NBC. SPONSORSHIP SALES ACCOUNT EXECUTIVE 01/2005 to 01/2006 Company Name City , State SPORTS MARKETING ACCOUNT MANAGER 01/2004 to 01/2005 Company Name City , State AUTOMOTIVE ACCOUNT EXECUTIVE 01/2001 to 01/2004 Company Name City , State Education and Training BACHELOR OF ARTS : Public Relations 1992 SAINT MARY'S UNIVERSITY City , State Public Relations Activities and Honors Business development, sales, and account management professional with 15+ years blended expertise working +with a range of clients from SMB to national brands. Adept at cultivating innovative business concepts, value +creation, and developing relationships that drive revenues, secure deals, and exceed business goals. Effective +communicator accustomed to collaborating with senior leadership teams and presenting to key stakeholders. +Expertise +· Business to Business Sales · New Product Introduction · Negotiation + (B2B) · Marketing Promotions · Sponsorship Sales +· Business Development · Ideation · Consultative Sales +· Account Management · Business Writing · Lead Generation +· Brand Development · Client Relations Skills ad, AGENCY, benefits, billings, brand identity, budget, business development, cold-calling, com, consulting, content, client, clients, Dell, email, GEMS, inventory, marketing, market, marketing materials, merchandising, Access, Excel, Outlook, PowerPoint, Publisher, Word, needs analysis, negotiation, NETWORK, networking, Oil, organizational, Platinum, presentations, pricing, researching, RETAIL, retail sales, Sales, statistics, strategy, TEACHING, unique, web content ","
    FOUNDER, BUSINESS DEVELOPMENT DIRECTOR
    Skills
    • Salesforce
    • PowerPoint
    • Cloud Document
    • Word
    • Publisher Management
    • Excel
    • Google Drive
    • Access
    • Outlook
    Experience
    FOUNDER, BUSINESS DEVELOPMENT DIRECTOR 01/2010 to Current Company Name City , State
    • Independent sales agent providing clients, principals, and prospects marketing support, business insight, and +sales strategy to supplement the specialty and unique-to-market product line I represent.
    • Key BJS Sales Generated Highlights: +GEM SOLUTION - CLOUD-BASED SUITE OF SUPPORT TOOLS FOR PRIVATE CLUB GOLF AND RETAIL OPERATIONS.
    • Increased GEMS account list from 10 to 63 clients, 530% increase, including many Platinum Clubs of America + through cold-calling, email marketing, networking, needs analysis, face-to-face and virtual presentations, social + media, and client referrals.
    • Enabled GEMS to acquire the Golf Business Network in 2014 by accelerating revenue growth and industry + awareness.
    • GOLF BUSINESS NETWORK - MEMBERSHIP ORGANIZATION OF PRIVATE CLUB PGA PROFESSIONALS.
    • Advised new ownership team in establishing the organizational roadmap, brand identity, and benefits strategy + for GBN membership retention and growth.
    • Designed the GBN PartnerPlus vendor marketing program for companies to engage the industry's leading club + professionals.
    • One-of-a-kind marketing portfolio includes hyper-targeted ROI measurable communication, + webinars, on-site events, networking, exclusive GBN web content, custom surveying, and consulting.
    • Spearheaded the PartnerPlus business development plan and sales execution.
    • Project required researching + market potential, compiling GBN membership data and industry statistics, cold-calling, pipeline management, + personalized and content marketing, defining pricing and negotiation strategies.
    • Generated $76K in incremental revenue within 12 months of initial launch.
    • L.E.N.
    • LUXURY LIFESTYLE APPAREL AND ACCESSORIES FOR THE PRIVATE CLUB RETAIL CHANNEL.
    • Procured 22 new L.E.N.
    • golf shop retail partners totaling $150K+ in sales.
    • Created sales promotions and marketing materials for L.E.N.
    • and retailers, managed store inventory and + merchandising displays, club event participation, and created training program for frontline staff.
    • TALGRACE MARKETING - DIGITAL MARKETING AGENCY.
    • Introduced mobile technology and its practical applications to private club stakeholders as an emerging + communication platform to increase member engagement and revenues.
    • Prosecuted to close new clients Butterfield Country Club, Glen Oak Country Club, Ruth Lake Country Club, + Valley Lo Club, Elgin Country Club, Oak Park Country Club, and Montini Catholic High School.
    • THE PERFECT PUTTING AID / TRAINING SYSTEM FOR TEACHING PROFESSIONALS AND GOLFERS.
    • Facilitated the contact and relationship development for The Perfect Putting Aid's placement on Golfsmith.com + and the PGA Tour practice greens in 2011.
    • Signed 60 golf teaching professionals and golf retail sales affiliates.
    MIDWEST ACCOUNT EXECUTIVE 01/2008 to 01/2009 Company Name City , State
    • Cultivated relationships with key digital ad agencies to capture new clients including Mercedes-Benz, Turtle + Wax, Allstate, and Castrol Oil.
    • Directed BP Amoco's Is Your Car Worth It.
    • online promotional contest - $500K campaign, largest in + CarDomain history.
    MIDWEST ACCOUNT EXECUTIVE 01/2006 to 01/2008 Company Name City , State
    • Achieved 119% of 2007 sales budget and produced $900K+ in billings.
    • Secured new advertisers including ConAgra Foods, Bally Total Fitness, Dell, Hanes, Fisher-Price, and LaSalle + Bank.
    • Re-negotiated new deals with former major clients including Discover, Walgreens, DeVry, and NBC.
    SPONSORSHIP SALES ACCOUNT EXECUTIVE 01/2005 to 01/2006 Company Name City , State
    SPORTS MARKETING ACCOUNT MANAGER 01/2004 to 01/2005 Company Name City , State
    AUTOMOTIVE ACCOUNT EXECUTIVE 01/2001 to 01/2004 Company Name City , State
    Education and Training
    BACHELOR OF ARTS : Public Relations 1992 SAINT MARY'S UNIVERSITY City , State Public Relations
    Activities and Honors
    Business development, sales, and account management professional with 15+ years blended expertise working +with a range of clients from SMB to national brands. Adept at cultivating innovative business concepts, value +creation, and developing relationships that drive revenues, secure deals, and exceed business goals. Effective +communicator accustomed to collaborating with senior leadership teams and presenting to key stakeholders. +Expertise +· Business to Business Sales · New Product Introduction · Negotiation + (B2B) · Marketing Promotions · Sponsorship Sales +· Business Development · Ideation · Consultative Sales +· Account Management · Business Writing · Lead Generation +· Brand Development · Client Relations
    Skills
    ad, AGENCY, benefits, billings, brand identity, budget, business development, cold-calling, com, consulting, content, client, clients, Dell, email, GEMS, inventory, marketing, market, marketing materials, merchandising, Access, Excel, Outlook, PowerPoint, Publisher, Word, needs analysis, negotiation, NETWORK, networking, Oil, organizational, Platinum, presentations, pricing, researching, RETAIL, retail sales, Sales, statistics, strategy, TEACHING, unique, web content
    ",BUSINESS-DEVELOPMENT +30938994," PARTNER; BUSINESS DEVELOPMENT Summary A versatile and dynamic manager and marketing professional with more than (20) years of sales, management, marketing and promotional experience. A goal oriented and trusted leader, able to communicate effectively with people of all ages and backgrounds, to work collaboratively to resolve problems and to motivate team members to achieve personal and organizational objectives. Highlights Integrity first Quality leadership Excellent written and verbal communicator Experienced manager Customer service-oriented Training and development Experience 11/2011 to 05/2014 Partner; Business Development Company Name － City , State Joined forces with two long-time colleagues to build a full service marketing agency with a specialization in event/ experiential marketing. Built and developed the company's overall objectives and strategies to differentiate from other marketing agencies. Created documents and data used to communicate the company's capabilities via web-site and presentation materials. Built and successfully presented various strategic marketing plans to prospective clients. Interviewed, hired and trained members of our executional field teams. Worked with field/ executional teams to ensure performance expectations were reached. Built and monitored project budgets to maximize ROI. 06/2009 to 10/2011 Regional Manager; Consumer Engagement Company Name － City , State Managed the transition of an in-house event marketing structure to an external event marketing agency by recruiting, training and coaching on-site executional teams, governing compliance parameters and instituting consistent brand imagery and messaging. Built and implemented a portfolio of consumer engagement promotions and compliance programs focused on music festivals and concerts to cost effectively maximize our reach among desired and qualified consumers. Effectively managed $1.2 mm operations budget. Standardized the functionality and consumer flow through our promotional execution footprints resulting in greater brand consistency and improved efficiency. Instituted compliance and safety parameters during our consumer engagement promotions at large scale events. Experienced (0) accidents and (0) compliance issues. Developed a system that measured the impact and brand affinity of our promotions resulting in improve effectiveness. Utilized as a compliance and audit resource for the nightlife consumer engagement program. The result, programming was improved via consistent scheduling and performance. Lead the destruction process for suppliers relating to all out dated, non- compliant, unusable material and equipment. Acted as a compliance and policy representative for the company to ensure that all event marketing governance was adhered to. 05/2002 to 06/2009 Regional Event Marketing Manager Company Name － City , State Effectively managed all strategic event marketing programs within the largest sales and marketing territory for the company and met or exceeded all Company desired objectives and goals. Developed and implemented an operational and administrative budget of over $3MM to a minimal variance resulting in a very strategic and focused approach to our business. Hired, trained and developed a full-time staff consisting of: (1) Category Growth Manager, (8) Supervisors, and 1) Administrative Secretary. Ultimately responsible for up to (200) part time employees that were charged with executing (1,100) Marketing events and (428,000) consumer interactions per year. Measured event ROI to ensure specific event strategies and tactics were accurate and on target. Ensured the integration of One-on-One Marketing's strategic initiatives throughout the Regional event portfolio. Conducted Performance Reviews resulting in continued talent development. Worked directly with the regional sales team to provide strategic support for sales initiatives and new product launches. Involved in long term, strategic planning for future growth of Company initiatives by focusing on Category Growth. Ensured all Regional Programming and activities comply with Code of Corporate Responsibility, Smokeless Tobacco Master Settlement Agreement, and Company guidelines and policies. Partnered with the legal department to provide oversight on contractual matters and compliance training development and delivery. 05/1998 to 05/2002 One-on-One Marketing Supervisor Company Name － City , State Built brand imagery by incorporating lifestyle activities at (150) relevant events (i.e., Motorsports, Rodeo, Outdoors). Effectively trained, developed and lead a part-time staff ranging from 15-30 employees. Managed a combined budget of over $200,000. Conducted detailed analysis of Nielsen and Industry Sales data to determine priority markets within the region; worked closely with Regional Sales Analysts to develop key marketing initiatives that align with regional demographics and sales volume. Developed and implemented a Regional Tactical Action Plan to support Company's Sales/Marketing objectives. Integrated an extensive Print Media Plan to maximize exposure for all marketing opportunities. 02/1992 to 05/1998 Sales Representative Company Name － City , State Worked sales territory in South Texas that consisted of over (350) retail calls, (3) distributors, and (5) chain accounts. Responsible for pre-set product distribution, retail product mix, vendor placement, ordering & inventory educations, and point of sale display items. Worked Trade Shows to sell designated promotional displays. Managed numerous Part-time employees who assisted in retail sales coverage. Education Bachelor of Arts Degree : Communications Stephen F. Austin State University － City , State GPA: Dean's List recognition Social fraternity member Dean's List Skills Seasoned Leadership, Experienced Manager, Motivated, Balanced ","
    PARTNER; BUSINESS DEVELOPMENT
    Summary

    A versatile and dynamic manager and marketing professional with more than (20) years of sales, management, marketing and promotional experience. A goal oriented and trusted leader, able to communicate effectively with people of all ages and backgrounds, to work collaboratively to resolve problems and to motivate team members to achieve personal and organizational objectives.

    Highlights
    • Integrity first
    • Quality leadership
    • Excellent written and verbal communicator
    • Experienced manager
    • Customer service-oriented
    • Training and development
    Experience
    11/2011 to 05/2014
    Partner; Business Development Company Name － City , State
    • Joined forces with two long-time colleagues to build a full service marketing agency with a specialization in event/ experiential marketing.
    • Built and developed the company's overall objectives and strategies to differentiate from other marketing agencies.
    • Created documents and data used to communicate the company's capabilities via web-site and presentation materials.
    • Built and successfully presented various strategic marketing plans to prospective clients.
    • Interviewed, hired and trained members of our executional field teams.
    • Worked with field/ executional teams to ensure performance expectations were reached.
    • Built and monitored project budgets to maximize ROI.
    06/2009 to 10/2011
    Regional Manager; Consumer Engagement Company Name － City , State
    • Managed the transition of an in-house event marketing structure to an external event marketing agency by recruiting, training and coaching on-site executional teams, governing compliance parameters and instituting consistent brand imagery and messaging.
    • Built and implemented a portfolio of consumer engagement promotions and compliance programs focused on music festivals and concerts to cost effectively maximize our reach among desired and qualified consumers.
    • Effectively managed $1.2 mm operations budget.
    • Standardized the functionality and consumer flow through our promotional execution footprints resulting in greater brand consistency and improved efficiency.
    • Instituted compliance and safety parameters during our consumer engagement promotions at large scale events.
    • Experienced (0) accidents and (0) compliance issues.
    • Developed a system that measured the impact and brand affinity of our promotions resulting in improve effectiveness.
    • Utilized as a compliance and audit resource for the nightlife consumer engagement program. The result, programming was improved via consistent scheduling and performance.
    • Lead the destruction process for suppliers relating to all out dated, non- compliant, unusable material and equipment.
    • Acted as a compliance and policy representative for the company to ensure that all event marketing governance was adhered to.
    05/2002 to 06/2009
    Regional Event Marketing Manager Company Name － City , State
    • Effectively managed all strategic event marketing programs within the largest sales and marketing territory for the company and met or exceeded all Company desired objectives and goals.
    • Developed and implemented an operational and administrative budget of over $3MM to a minimal variance resulting in a very strategic and focused approach to our business.
    • Hired, trained and developed a full-time staff consisting of: (1) Category Growth Manager, (8) Supervisors, and 1) Administrative Secretary.
    • Ultimately responsible for up to (200) part time employees that were charged with executing (1,100) Marketing events and (428,000) consumer interactions per year.
    • Measured event ROI to ensure specific event strategies and tactics were accurate and on target.
    • Ensured the integration of One-on-One Marketing's strategic initiatives throughout the Regional event portfolio.
    • Conducted Performance Reviews resulting in continued talent development.
    • Worked directly with the regional sales team to provide strategic support for sales initiatives and new product launches.
    • Involved in long term, strategic planning for future growth of Company initiatives by focusing on Category Growth.
    • Ensured all Regional Programming and activities comply with Code of Corporate Responsibility, Smokeless Tobacco Master Settlement Agreement, and Company guidelines and policies.
    • Partnered with the legal department to provide oversight on contractual matters and compliance training development and delivery.
    05/1998 to 05/2002
    One-on-One Marketing Supervisor Company Name － City , State
    • Built brand imagery by incorporating lifestyle activities at (150) relevant events (i.e., Motorsports, Rodeo, Outdoors).
    • Effectively trained, developed and lead a part-time staff ranging from 15-30 employees.
    • Managed a combined budget of over $200,000.
    • Conducted detailed analysis of Nielsen and Industry Sales data to determine priority markets within the region; worked closely with Regional Sales Analysts to develop key marketing initiatives that align with regional demographics and sales volume.
    • Developed and implemented a Regional Tactical Action Plan to support Company's Sales/Marketing objectives.
    • Integrated an extensive Print Media Plan to maximize exposure for all marketing opportunities.
    02/1992 to 05/1998
    Sales Representative Company Name － City , State
    • Worked sales territory in South Texas that consisted of over (350) retail calls, (3) distributors, and (5) chain accounts.
    • Responsible for pre-set product distribution, retail product mix, vendor placement, ordering & inventory educations, and point of sale display items.
    • Worked Trade Shows to sell designated promotional displays.
    • Managed numerous Part-time employees who assisted in retail sales coverage.
    Education
    Bachelor of Arts Degree : Communications Stephen F. Austin State University － City , State GPA: Dean's List recognition Social fraternity member

    Dean's List
    Skills

    Seasoned Leadership, Experienced Manager, Motivated, Balanced

    ",BUSINESS-DEVELOPMENT +27058381," SYSTEM ADMINISTRATOR Experience 03/2009 Company Name 21674 SKSIT Security and the Wireless Environment 11/05/12 18640 SKSIT Securing WLANs 10/30/12 27481 SKSIT Building and Securing VoIP Networks 03/20/12 36542 SKSIT Protecting Windows 7 Against Malware and Vulnerabilities 03/13/12 30688 SKSIT Physical Security 02/03/12 14766 SKSIT FIREWALLS AND VPNS 01/23/12 34601 KISAM Service Manager (SM) Overview 09/27/11 31699 Adding of Assets in KISAM Asset Manager 09/26/11 31856 Windows Server 2008 System Administration 04/01/11 28902 STAN - Security Configurations for Windows 2003 Servers 01/31/11 28801 ""EOps Test Planning Procedures OS, Databases and COTS"" 01/20/11 14763 SKSIT (ANS) ENCRYPTION TECHNOLOGIES 04/09/10 23796 SKSIT Intrusion Detection and Response in Networked Environments 03/22/10 21797 SKSIT Introducing Voice Over IP 04/15/09 21674 SKSIT Security and the Wireless Environment 04/14/09 17090 SKSIT Wireless Communication Basics 04/10/09 17623 SKSIT Auditing and Monitoring 05/01/08 21597 SKSIT (ANS) The Fundamentals of Networking 04/25/08 18287 SKSIT ITIL: Problem and Change Management 04/24/08 18054 KARTA Introduction to the Certification & Accreditation Process 04/12/07 18064 KARTA Information Security Awareness - Beginner 04/11/07 13085 SKSBS BUILDING RELATIONSHIPS TO GET RESULTS 08/03/06 14115 SKSIT INTERNET SECURITY: FIREWALL PRINCIPLES 08/02/06 14025 SKSIT CISCO ROUTERS, FIREWALLS, AND PERIMETER SECURITY 07/31/06 14780 SKSIT Wireless Security 07/31/06 15248 WINDOWS SERVER 2003 ACTIVE DIRECTORY SERVICES 04/07/06 17633 SKSIT Malicious Code 03/24/06 18035 KARTA Technical Controls 03/23/06 18041 KARTA Risk Management 03/22/06 18034 KARTA Operational Controls 03/17/06 18004 KARTA Principles of Operating Systems Security 03/17/06 18033 KARTA Management Controls 03/16/06 17996 KARTA IT Security Awareness - Intermediate 03/15/06 18076 KARTA FISMA: Establishing Security Metrics 03/14/06 18064 KARTA Information Security Awareness - Beginner 03/14/06 18060 KARTA Implementing Physical Security 03/14/06 15225 Firewalls and Internet Security 12/16/05. System Administrator , 07/2005 to Current Company Name Hours per week: 40 + Ogden, UT 84201 Series: 2210 Pay Plan: GS Grade: 12 Information Technology Computer (This is a federal job) Supervisor Peter C Morgan 304-264-5413 May Contact Supervisor: Yes As the 12 Computer Systems Administrator the EOps-ECC-WSSB-BSS-CIS group, my job function is varied and requires multi-tasking as a standard. I have acted as the CIS section supervisor. I am a trainer for new employee's coming into the group on details and 4 new permanent employees into the CIS group. I am required a basic working understanding of 7 projects and to be able to step in for other SA's at a moment's notice of well over 500 servers. The work involves analyzing customer requirements, developing specifications for new or modified systems, planning and coordinating the design, development, testing, installation, and support of new and modified systems, including hardware and software, and serving as the primary liaison with customer organizations on all IT-related matters. The work may involve developing and presenting training on the operation and maintenance of new systems to the IRS IT staff including IT specialists in other specialty areas, to insure that new systems are properly managed. The employee may adapt and implement systems diagnostic and maintenance tools to ensure the availability and functionality of systems required to support organizational Objectives and evaluate and recommend selection of new systems diagnostic tools. This work affects the availability of IRS IT systems needed to meets the mission requirements. Regular contacts include employees in the same or related units, employees and managers within IRS and contractors/vendors at several levels of the agency (campuses, headquarters or field offices); and individuals or groups from outside the agency, including consultants, contractors, vendors, or representatives of professional. My main duties are to maintain server's operation, security, and analyze and diagnose system hardware and software components. I also write up problem tickets with server's hardware and software and get clearance for vendors to have access to the servers for hardware repair as well as scheduling times with local I.R.S. personal and vendor to accomplish the repairs. I make sure when new server are to be put on the Domain I do all of the appropriate paper work which includes requesting UWR's, KISAM asset management to include all of the new servers information from serial numbers, bar code, make, model and location just to name few of them. I also file out the Server Compliance checklist, software license forms. In addition, I image or re-image server with the proper Windows Operating System and software needed to run the server e.g. Contact Recording, Contact Analytics, TOS, RTS among other servers. I also monitor and respond to KISAM Tickets I also monitor HIDS, Symantec Anti-Virus programs are up to date and operational. Insure all Microsoft Windows patches are installed on servers. I make sure Altiris is installed and the endpoint is healthy and if not I make the necessary corrections. I run Windows Policy Checker to insure the server stays with IRS and Cyber Security Compliance. If there are any that is not in compliance, I make the necessary changes to bring them back into compliance. I create documents in Word and Power Point in referencing to problems that I have encountered during trouble shooting a situation for other's in my group in case they have similar situations or problems and put them in our group shared location on the network for all to read. I also have done short training on things that I have encountered or I had more knowledge than others in my group via OSC in sharing on my conference calls. TPF Operations Server (TOS) I am the main system administrator and my accomplishments that I achieved was to set up a single sign on BAG group, single sign on to the IMM, from un-secure IMM Web page to a secure Web page and brought it current with the Big Fix patching. Installing and maintaining software and hardware, controlling current versions in use and future release of application software, and documenting the physical configuration of the system. Optimizing the functionality of servers systems using performance tuning tools and techniques. Analyze and Diagnosing and recovering failed systems using systems diagnosis tools and fault identification techniques. Planning and coordinating the installation of new products or equipment, resolving installation problems, identifying and mitigating security vulnerabilities and risks, and maintaining server integrity and availability. Initiating corrective or preventive actions, such as increasing disk or memory capacity to improve system performance. 01/1989 to 04/2007 Company Name Hours per week: 40 + Ogden, UT 84201 Series:2210 Pay Plan: GS Grade: Information Technology Computer System Administrator (This is a federal job) Supervisor Sandy Spiers (801-620-4555) May Contact Supervisor: Yes. My responsibilities were to assist public electronic filing programmers by analyzing, diagnosing and making proposals on error in software to getting there software to passing the IRS standards for electronic filing. I did this by using IRS IRM and thereby have them transmit standard test returns then I would have to print out there transmitted test returns and analyses and determine where there programming error's were and call them and communicate to them where the error occurred. They would make the correction and it would be accepted as an Electronic Filing Software Program. I also work closely with the electronic filing Tax Examiners in assisting the transmitters in problem solving their situation. Another responsibility I had was to have all of the data copied to a nine-track tape and processed on the mainframe computer from that output then we had to drain the information on to an archival system that allowed the authorized I.R.S employees to access the returns if a taxpayer had questions about their returns. I also helped my group to maintain our network and desktop computers. There were times we would lose connection to the network and we would have to use a network sniffer that would assist us on the type and location of the problem that needed to be fixed. I also would install updates to the workstations, as they became available to us thru download transmittal. Job Related Training:. Item Item Description Completion Date. Information Technology Specialist , 01/2013 Within my first 7 years I was able to go from a GS 3 Clerk position to the level of Systems Administrator GS -12 I achieved was to set up a single sign on BAG group, single sign on to the IMM, from un-secure IMM Web page to a secure Web page and brought it current with the Big Fix patching. Personal Interests: Riding Motorcycles, Walks, Hiking, riding bicycles, Camping, Spending quality time with family and friends Tracking the Stock Market. Education BS : Sociology and Social Work Psychology , 1983 Weber State University Sociology and Social Work Psychology My education background has provided me with several abilities that has allowed for an easy transition to any job that I Cultural Competence and Effective Communication 04/06/16 +27931 ""SKSIT Monitoring, Backups, and Recovery in Windows Server 2008"" 03/02/16 +31818 SKSIT Software Updates and Compliance Management in +Microsoft Windows Server 2008 : 02/17/16 SKSIT Patch Management and Securing and Monitoring Servers in Windows Server 2008 12/18/15 36545 SKSBS IT Project Management Essentials: Monitoring and Controlling IT Projects 12/11/15 36544 SKSBS IT Project Management Essentials: Executing IT Projects 12/11/15 36543 SKSBS IT Project Management Essentials: Initiating and Planning IT Projects 12/11/15 36546 SKSBS IT Project Management Essentials: Managing Risks in an IT Project 12/11/15 36541 SKSBS IT Project Management Essentials: Introduction to IT Project Management 12/10/15 27225 SKSBS Troubleshooting and Closing the Project 12/10/15 60476 SKS-LLPKG PM Lite - A Blended Approach 12/10/15 27236 SKSBS Managing a Project 12/09/15 27234 SKSBS Transitioning into a Project Management Role 11/27/15 27233 SKSBS Project Management Fundamentals 11/13/15 27235 SKSBS Initiating and Planning a Project 11/12/15 31813 SKSIT Windows Server 2008 Backup and Recovery 11/10/15 31586 SKSIT Setting up and Securing Windows 7 01/14/15 57785 PSTR - FISMA Continuous Monitoring - ASCA Training 01/07/15 43943 SKSIT SSCP Domain: Malicious Code 10/16/14 23279 Configuration Management (CM) Overview (CBT) 01/07/14 43161 Change Management Process Overview 01/07/14 31813 SKSIT Windows Server 2008 Backup and Recovery 12/10/13 53407 SKSIT Cisco IINS 2.0: VPN Technologies and Public Key Infrastructure 12/06/13 23796 SKSIT Intrusion Detection and Response in Networked Environments 12/05/13 23464 SKSIT 3G Communication Systems 11/23/12 Skills Computers trouble shooting Microsoft Access Microsoft Excel Microsoft PowerPoint Microsoft Word Computer Security Anti Hacking HIDS Microsoft Event logging Adobe Additional Information Awards or recognitions Performance Award August 2013 Performance Award August 2012 Performance Award August 2011 Performance Award August 2010 Performance Award August 2009 Performance Award August 2008 Special Act award April 2008 ","
    SYSTEM ADMINISTRATOR
    Experience
    03/2009 Company Name
    • 21674 SKSIT Security and the Wireless Environment 11/05/12 18640 SKSIT Securing WLANs 10/30/12 27481 SKSIT Building and Securing VoIP Networks 03/20/12 36542 SKSIT Protecting Windows 7 Against Malware and Vulnerabilities 03/13/12 30688 SKSIT Physical Security 02/03/12 14766 SKSIT FIREWALLS AND VPNS 01/23/12 34601 KISAM Service Manager (SM) Overview 09/27/11 31699 Adding of Assets in KISAM Asset Manager 09/26/11 31856 Windows Server 2008 System Administration 04/01/11 28902 STAN - Security Configurations for Windows 2003 Servers 01/31/11 28801 ""EOps Test Planning Procedures OS, Databases and COTS"" 01/20/11 14763 SKSIT (ANS) ENCRYPTION TECHNOLOGIES 04/09/10 23796 SKSIT Intrusion Detection and Response in Networked Environments 03/22/10 21797 SKSIT Introducing Voice Over IP 04/15/09 21674 SKSIT Security and the Wireless Environment 04/14/09 17090 SKSIT Wireless Communication Basics 04/10/09 17623 SKSIT Auditing and Monitoring 05/01/08 21597 SKSIT (ANS) The Fundamentals of Networking 04/25/08 18287 SKSIT ITIL: Problem and Change Management 04/24/08 18054 KARTA Introduction to the Certification & Accreditation Process 04/12/07 18064 KARTA Information Security Awareness - Beginner 04/11/07 13085 SKSBS BUILDING RELATIONSHIPS TO GET RESULTS 08/03/06 14115 SKSIT INTERNET SECURITY: FIREWALL PRINCIPLES 08/02/06 14025 SKSIT CISCO ROUTERS, FIREWALLS, AND PERIMETER SECURITY 07/31/06 14780 SKSIT Wireless Security 07/31/06 15248 WINDOWS SERVER 2003 ACTIVE DIRECTORY SERVICES 04/07/06 17633 SKSIT Malicious Code 03/24/06 18035 KARTA Technical Controls 03/23/06 18041 KARTA Risk Management 03/22/06 18034 KARTA Operational Controls 03/17/06 18004 KARTA Principles of Operating Systems Security 03/17/06 18033 KARTA Management Controls 03/16/06 17996 KARTA IT Security Awareness - Intermediate 03/15/06 18076 KARTA FISMA: Establishing Security Metrics 03/14/06 18064 KARTA Information Security Awareness - Beginner 03/14/06 18060 KARTA Implementing Physical Security 03/14/06 15225 Firewalls and Internet Security 12/16/05.
    System Administrator , 07/2005 to Current Company Name
    • Hours per week: 40 + Ogden, UT 84201 Series: 2210 Pay Plan: GS Grade: 12 Information Technology Computer (This is a federal job) Supervisor Peter C Morgan 304-264-5413 May Contact Supervisor: Yes As the 12 Computer Systems Administrator the EOps-ECC-WSSB-BSS-CIS group, my job function is varied and requires multi-tasking as a standard.
    • I have acted as the CIS section supervisor.
    • I am a trainer for new employee's coming into the group on details and 4 new permanent employees into the CIS group.
    • I am required a basic working understanding of 7 projects and to be able to step in for other SA's at a moment's notice of well over 500 servers.
    • The work involves analyzing customer requirements, developing specifications for new or modified systems, planning and coordinating the design, development, testing, installation, and support of new and modified systems, including hardware and software, and serving as the primary liaison with customer organizations on all IT-related matters.
    • The work may involve developing and presenting training on the operation and maintenance of new systems to the IRS IT staff including IT specialists in other specialty areas, to insure that new systems are properly managed.
    • The employee may adapt and implement systems diagnostic and maintenance tools to ensure the availability and functionality of systems required to support organizational Objectives and evaluate and recommend selection of new systems diagnostic tools.
    • This work affects the availability of IRS IT systems needed to meets the mission requirements.
    • Regular contacts include employees in the same or related units, employees and managers within IRS and contractors/vendors at several levels of the agency (campuses, headquarters or field offices); and individuals or groups from outside the agency, including consultants, contractors, vendors, or representatives of professional.
    • My main duties are to maintain server's operation, security, and analyze and diagnose system hardware and software components.
    • I also write up problem tickets with server's hardware and software and get clearance for vendors to have access to the servers for hardware repair as well as scheduling times with local I.R.S.
    • personal and vendor to accomplish the repairs.
    • I make sure when new server are to be put on the Domain I do all of the appropriate paper work which includes requesting UWR's, KISAM asset management to include all of the new servers information from serial numbers, bar code, make, model and location just to name few of them.
    • I also file out the Server Compliance checklist, software license forms.
    • In addition, I image or re-image server with the proper Windows Operating System and software needed to run the server e.g.
    • Contact Recording, Contact Analytics, TOS, RTS among other servers.
    • I also monitor and respond to KISAM Tickets I also monitor HIDS, Symantec Anti-Virus programs are up to date and operational.
    • Insure all Microsoft Windows patches are installed on servers.
    • I make sure Altiris is installed and the endpoint is healthy and if not I make the necessary corrections.
    • I run Windows Policy Checker to insure the server stays with IRS and Cyber Security Compliance.
    • If there are any that is not in compliance, I make the necessary changes to bring them back into compliance.
    • I create documents in Word and Power Point in referencing to problems that I have encountered during trouble shooting a situation for other's in my group in case they have similar situations or problems and put them in our group shared location on the network for all to read.
    • I also have done short training on things that I have encountered or I had more knowledge than others in my group via OSC in sharing on my conference calls.
    • TPF Operations Server (TOS) I am the main system administrator and my accomplishments that I achieved was to set up a single sign on BAG group, single sign on to the IMM, from un-secure IMM Web page to a secure Web page and brought it current with the Big Fix patching.
    • Installing and maintaining software and hardware, controlling current versions in use and future release of application software, and documenting the physical configuration of the system.
    • Optimizing the functionality of servers systems using performance tuning tools and techniques.
    • Analyze and Diagnosing and recovering failed systems using systems diagnosis tools and fault identification techniques.
    • Planning and coordinating the installation of new products or equipment, resolving installation problems, identifying and mitigating security vulnerabilities and risks, and maintaining server integrity and availability.
    • Initiating corrective or preventive actions, such as increasing disk or memory capacity to improve system performance.
    01/1989 to 04/2007 Company Name
    • Hours per week: 40 + Ogden, UT 84201 Series:2210 Pay Plan: GS Grade: Information Technology Computer System Administrator (This is a federal job) Supervisor Sandy Spiers (801-620-4555) May Contact Supervisor: Yes.
    • My responsibilities were to assist public electronic filing programmers by analyzing, diagnosing and making proposals on error in software to getting there software to passing the IRS standards for electronic filing.
    • I did this by using IRS IRM and thereby have them transmit standard test returns then I would have to print out there transmitted test returns and analyses and determine where there programming error's were and call them and communicate to them where the error occurred.
    • They would make the correction and it would be accepted as an Electronic Filing Software Program.
    • I also work closely with the electronic filing Tax Examiners in assisting the transmitters in problem solving their situation.
    • Another responsibility I had was to have all of the data copied to a nine-track tape and processed on the mainframe computer from that output then we had to drain the information on to an archival system that allowed the authorized I.R.S employees to access the returns if a taxpayer had questions about their returns.
    • I also helped my group to maintain our network and desktop computers.
    • There were times we would lose connection to the network and we would have to use a network sniffer that would assist us on the type and location of the problem that needed to be fixed.
    • I also would install updates to the workstations, as they became available to us thru download transmittal.
    • Job Related Training:.
    • Item Item Description Completion Date.
    Information Technology Specialist , 01/2013
    • Within my first 7 years I was able to go from a GS 3 Clerk position to the level of Systems Administrator GS -12 I achieved was to set up a single sign on BAG group, single sign on to the IMM, from un-secure IMM Web page to a secure Web page and brought it current with the Big Fix patching.
    • Personal Interests: Riding Motorcycles, Walks, Hiking, riding bicycles, Camping, Spending quality time with family and friends Tracking the Stock Market.
    Education
    BS : Sociology and Social Work Psychology , 1983 Weber State University Sociology and Social Work Psychology My education background has provided me with several abilities that has allowed for an easy transition to any job that I
    Cultural Competence and Effective Communication 04/06/16 +27931 ""SKSIT Monitoring, Backups, and Recovery in Windows Server 2008"" 03/02/16 +31818 SKSIT Software Updates and Compliance Management in +Microsoft Windows Server 2008 : 02/17/16
    SKSIT Patch Management and Securing and Monitoring Servers in Windows Server 2008 12/18/15 36545 SKSBS IT Project Management Essentials: Monitoring and Controlling IT Projects 12/11/15 36544 SKSBS IT Project Management Essentials: Executing IT Projects 12/11/15 36543 SKSBS IT Project Management Essentials: Initiating and Planning IT Projects 12/11/15 36546 SKSBS IT Project Management Essentials: Managing Risks in an IT Project 12/11/15 36541 SKSBS IT Project Management Essentials: Introduction to IT Project Management 12/10/15 27225 SKSBS Troubleshooting and Closing the Project 12/10/15 60476 SKS-LLPKG PM Lite - A Blended Approach 12/10/15 27236 SKSBS Managing a Project 12/09/15 27234 SKSBS Transitioning into a Project Management Role 11/27/15 27233 SKSBS Project Management Fundamentals 11/13/15 27235 SKSBS Initiating and Planning a Project 11/12/15 31813 SKSIT Windows Server 2008 Backup and Recovery 11/10/15 31586 SKSIT Setting up and Securing Windows 7 01/14/15 57785 PSTR - FISMA Continuous Monitoring - ASCA Training 01/07/15 43943 SKSIT SSCP Domain: Malicious Code 10/16/14 23279 Configuration Management (CM) Overview (CBT) 01/07/14 43161 Change Management Process Overview 01/07/14 31813 SKSIT Windows Server 2008 Backup and Recovery 12/10/13 53407 SKSIT Cisco IINS 2.0: VPN Technologies and Public Key Infrastructure 12/06/13 23796 SKSIT Intrusion Detection and Response in Networked Environments 12/05/13 23464 SKSIT 3G Communication Systems 11/23/12
    Skills
    Computers trouble shooting Microsoft Access Microsoft Excel Microsoft PowerPoint Microsoft Word Computer Security Anti Hacking HIDS Microsoft Event logging Adobe
    Additional Information
    • Awards or recognitions Performance Award August 2013 Performance Award August 2012 Performance Award August 2011 Performance Award August 2010 Performance Award August 2009 Performance Award August 2008 Special Act award April 2008
    ",INFORMATION-TECHNOLOGY +38154903," LEAD AEROSPACE ASSEMBLER Summary Accomplished and highly motivated aerospace assembler/technician with a solid history of achievement in completing large structural assemblies, micro/miniature component repair and cable repair for rotary and fixed-wing aircraft platforms. Proficient in interpreting blueprints, working with others and meeting production deadlines. Seasoned leader with experience in tactfully communicating with others in order to train them to be competent at their job. Skills Critical Thinking                  Decision Making Hand/Power Tools Thoroughly Inspects Work Problem Solving Time Management Troubleshooting Experience Company Name City , State Lead Aerospace Assembler 06/2016 to Current Trained and led a team of six assemblers to quickly and efficiently build landing gear beams Ensured all equipment was properly installed and working correctly. Planned work and determined appropriate tools and equipment needed for the workday.  Processed work orders and prioritized jobs. Communicated with prior shift to assess work needs for the day. Company Name City , State Aviation Electronics Technician 09/2011 to 10/2015 Adjust, repair, or replace malfunctioning components on assemblies +or circuit boards by using hand tools or soldering irons. Test and troubleshoot instruments, components and assemblies, using multimeters. Connect components to assemblies such as transformers, relays, switches, in-flight refueling systems, +etc. Read and interpret maintenance manuals, technical publications, and engineering diagrams to determine +the feasibility and method of repairing defective components. Keep records of maintenance and repair work. Coordinate work with engineers, technicians and other aircraft maintenance personnel. Inspect completed work to certify that maintenance meets standards and that aircraft are ready for +operation. Education and Training Administration of Justice 2018 College of the Canyons , City , State Projected Graudation Date: Summer 2018 Certificate 2012 Naval Fleet Training Center , City , State Micro-miniature Electronics Repair Certificate 2011 Center for Surface Combat Systems , City , State Miniature Electronics Repair Certificate 2011 Naval Air Technical Training Center , City , State Aviation Electrician's Mate Strand High School Diploma 2010 Diamond Ranch High School , City , State ","
    LEAD AEROSPACE ASSEMBLER
    Summary
    Accomplished and highly motivated aerospace assembler/technician with a solid history of achievement in completing large structural assemblies, micro/miniature component repair and cable repair for rotary and fixed-wing aircraft platforms. Proficient in interpreting blueprints, working with others and meeting production deadlines. Seasoned leader with experience in tactfully communicating with others in order to train them to be competent at their job.
    Skills

    Critical Thinking                  Decision Making

    Hand/Power Tools Thoroughly Inspects Work

    Problem Solving

    Time Management

    Troubleshooting

    Experience
    Company Name City , State Lead Aerospace Assembler 06/2016 to Current
    • Trained and led a team of six assemblers to quickly and efficiently build landing gear beams
    • Ensured all equipment was properly installed and working correctly.
    • Planned work and determined appropriate tools and equipment needed for the workday. 
    • Processed work orders and prioritized jobs.
    • Communicated with prior shift to assess work needs for the day.
    Company Name City , State Aviation Electronics Technician 09/2011 to 10/2015
    • Adjust, repair, or replace malfunctioning components on assemblies +or circuit boards by using hand tools or soldering irons.
    • Test and troubleshoot instruments, components and assemblies, using multimeters.
    • Connect components to assemblies such as transformers, relays, switches, in-flight refueling systems, +etc.
    • Read and interpret maintenance manuals, technical publications, and engineering diagrams to determine +the feasibility and method of repairing defective components.
    • Keep records of maintenance and repair work.
    • Coordinate work with engineers, technicians and other aircraft maintenance personnel.
    • Inspect completed work to certify that maintenance meets standards and that aircraft are ready for +operation.
    Education and Training
    Administration of Justice 2018 College of the Canyons , City , State
    • Projected Graudation Date: Summer 2018
    Certificate 2012 Naval Fleet Training Center , City , State
    • Micro-miniature Electronics Repair
    Certificate 2011 Center for Surface Combat Systems , City , State
    • Miniature Electronics Repair
    Certificate 2011 Naval Air Technical Training Center , City , State
    • Aviation Electrician's Mate Strand
    High School Diploma 2010 Diamond Ranch High School , City , State
    ",AVIATION +26750846," FINANCE COORDINATOR Summary To acquire a position that will grant me the opportunity to contribute to the efficient operation of a firm and earn advancement through my job performance. Highlights Accounting systems assessment Account reconciliations Budget analysis General and tax accounting Accounts receivable professional Fiscal budgeting knowledge Invoice coding familiarity Strong communication skills General ledger accounting skills Multi-state payroll ADP Federal and state tax regulations Record-keeping I-9 documentation Accounts payable Internal controls Microsoft applications Billing Independent worker Time management Attention to detail Exceptionally organized Relationship building Reliable Excellent communication skills Bilingual in [Spanish] Flexible Excellent time management skills Accomplishments Accounting Skills   Operated computers programmed with accounting software to record, store, and analyze information. General Ledger Accounts   Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Experience 06/2010 to Current Finance Coordinator Company Name Responsible for the preparation of bi-weekly payroll including retirement plans, termination, union dues as well as resolving insurance issues and deductions for 30+ employees using the Paychex system. Maintained and entered time-keeping data for collected bi-weekly timesheets into Paychex Time and Labor system with particular focus on processing exempt & non-exempt hours, personal, vacation & sick leave. Applied knowledge of applicable laws as related to the payroll process, including garnishment regulations, and state tax regulations. Reviewed payroll reports for accuracy prior to distribution of pay checks. Maintained an accounts payable turnover rate of 30 days or less. General ledger posting. Prepared bank reconciliation. State and City Funding Monthly Expense Reports. 09/2007 to 03/2010 Accountant Company Name － City , State Responsible for the preparation of bi-weekly payroll including retirement plans, termination, as well as resolving insurance issues and deductions for 175 employees using the ADP TotalSource and ADP PC. Maintain and enter time-keeping data for collected bi-weekly timesheets into ADP EZ Labor Management system with particular focus on processing exempt & non-exempt hours, personal, vacation & sick leave. Apply knowledge of applicable laws as related to the payroll process, including garnishment regulations, and state tax regulations. Review payroll reports for accuracy prior to distribution of pay checks. 04/1994 to 10/2006 Senior Accountant Company Name － City Responsible for the preparation of bi-weekly payroll including retirement plans, termination, union dues as well as resolving insurance issues and deductions for 550+ employees using the ADP system. Maintained and entered time-keeping data for collected bi-weekly timesheets into ADP system with particular focus on processing exempt & non-exempt hours, personal, vacation & sick leave. Applied knowledge of applicable laws as related to the payroll process, including garnishment regulations, and state tax regulations. Reviewed payroll reports for accuracy prior to distribution of pay checks. Interacted with employees and management on payroll related projects and inquiries including reporting of employee leave of absence, unemployment, fund allocations, payroll account reconciliation, disability and worker's compensation on a monthly and quarterly basis. Maintained and monitored all government contracts, grants and restricted contributions to ensure all reporting requirements are met on a timely basis and review on-going budgetary discrepancies with program directors. Prepared annual audit schedules, budgets and various financial analyses as needed. Maintained an accounts payable turnover rate of 30 days or less. General ledger posting. Prepared bank reconciliation. Successfully managed over ten state and city contracts, including preparing monthly expenditure reports, budget modifications, and year end closeouts. Maintained account receivable analysis reports. Education 2008 GED : HS Equivalence Diploma HS for Humanities － City , State − High School Equivalence Diploma, HS for Humanities Certificate : Principles of Accounting Lehman College － City , State −Continuing Education, Lehman College − Computer Leadership and Vocational Educational Program, Alianza Dominicana Inc. − Medical Billing and Coding Netcom Information Technology Certifications Medical Billing Languages Bilingual (Spanish/English). Skills Payroll, State Tax, Accounts Payable, Bank Reconciliation, General Ledger, Posting, Reconciliation, Accountant, Account Receivable, Account Reconciliation, Accounting, Billing Audit, Basis, Budget, Budgets, Compensation, Contracts, Disability, Government Contracts, Leave Of Absence, Payroll Account, Payroll Account Reconciliation, Finance, Excel, Microsoft Windows Xp, Ms Excel, Ms Word, Outlook, Quickbooks, Quickbooks Pro, FUND EZ, Paychex, ADP, Medical Invoicing. ","
    FINANCE COORDINATOR
    Summary
    To acquire a position that will grant me the opportunity to contribute to the efficient operation of a firm and earn advancement through my job performance.
    Highlights

    Accounting systems assessment

    Account reconciliations

    Budget analysis

    General and tax accounting


    Accounts receivable professional

    Fiscal budgeting knowledge

    Invoice coding familiarity

    Strong communication skills

    General ledger accounting skills

    Multi-state payroll

    ADP

    Federal and state tax regulations

    Record-keeping

    I-9 documentation

    Accounts payable

    Internal controls

    Microsoft applications

    Billing

    Independent worker

    Time management

    Attention to detail

    Exceptionally organized

    Relationship building
    • Reliable
    • Excellent communication skills
    • Bilingual in [Spanish]
    • Flexible
    • Excellent time management skills
    Accomplishments

    Accounting Skills  

    • Operated computers programmed with accounting software to record, store, and analyze information.

    General Ledger Accounts  

    • Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.

    Experience
    06/2010 to Current
    Finance Coordinator Company Name
    • Responsible for the preparation of bi-weekly payroll including retirement plans, termination, union dues as well as resolving insurance issues and deductions for 30+ employees using the Paychex system.
    • Maintained and entered time-keeping data for collected bi-weekly timesheets into Paychex Time and Labor system with particular focus on processing exempt & non-exempt hours, personal, vacation & sick leave.
    • Applied knowledge of applicable laws as related to the payroll process, including garnishment regulations, and state tax regulations. Reviewed payroll reports for accuracy prior to distribution of pay checks.
    • Maintained an accounts payable turnover rate of 30 days or less.
    • General ledger posting.
    • Prepared bank reconciliation.
    • State and City Funding Monthly Expense Reports.
    09/2007 to 03/2010
    Accountant Company Name － City , State
    • Responsible for the preparation of bi-weekly payroll including retirement plans, termination, as well as resolving insurance issues and deductions for 175 employees using the ADP TotalSource and ADP PC.
    • Maintain and enter time-keeping data for collected bi-weekly timesheets into ADP EZ Labor Management system with particular focus on processing exempt & non-exempt hours, personal, vacation & sick leave.
    • Apply knowledge of applicable laws as related to the payroll process, including garnishment regulations, and state tax regulations.
    • Review payroll reports for accuracy prior to distribution of pay checks.
    04/1994 to 10/2006
    Senior Accountant Company Name － City
    • Responsible for the preparation of bi-weekly payroll including retirement plans, termination, union dues as well as resolving insurance issues and deductions for 550+ employees using the ADP system.
    • Maintained and entered time-keeping data for collected bi-weekly timesheets into ADP system with particular focus on processing exempt & non-exempt hours, personal, vacation & sick leave.
    • Applied knowledge of applicable laws as related to the payroll process, including garnishment regulations, and state tax regulations.
    • Reviewed payroll reports for accuracy prior to distribution of pay checks.
    • Interacted with employees and management on payroll related projects and inquiries including reporting of employee leave of absence, unemployment, fund allocations, payroll account reconciliation, disability and worker's compensation on a monthly and quarterly basis.
    • Maintained and monitored all government contracts, grants and restricted contributions to ensure all reporting requirements are met on a timely basis and review on-going budgetary discrepancies with program directors.
    • Prepared annual audit schedules, budgets and various financial analyses as needed.
    • Maintained an accounts payable turnover rate of 30 days or less.
    • General ledger posting.
    • Prepared bank reconciliation.
    • Successfully managed over ten state and city contracts, including preparing monthly expenditure reports, budget modifications, and year end closeouts.
    • Maintained account receivable analysis reports.
    Education
    2008
    GED : HS Equivalence Diploma HS for Humanities － City , State

    − High School Equivalence Diploma, HS for Humanities
    Certificate : Principles of Accounting Lehman College － City , State

    −Continuing Education, Lehman College − Computer Leadership and Vocational Educational Program, Alianza Dominicana Inc. − Medical Billing and Coding Netcom Information Technology
    Certifications
    Medical Billing
    Languages
    Bilingual (Spanish/English).
    Skills

    Payroll, State Tax, Accounts Payable, Bank Reconciliation, General Ledger, Posting, Reconciliation, Accountant, Account Receivable, Account Reconciliation, Accounting, Billing Audit, Basis, Budget, Budgets, Compensation, Contracts, Disability, Government Contracts, Leave Of Absence, Payroll Account, Payroll Account Reconciliation, Finance, Excel, Microsoft Windows Xp, Ms Excel, Ms Word, Outlook, Quickbooks, Quickbooks Pro, FUND EZ, Paychex, ADP, Medical Invoicing.

    ",FINANCE +14146106," CUSTOMER SERVICE ADVOCATE II Summary Qualified Lead Customer Service Representative with 16 + years in fast-paced customer service utility office environment and Affordable Care Reform. Personable and professional under pressure. At the utility company I was responsible for the day in and day out operations of a busy utility office as both lead customer service representative and assistant to my local manager. I handled everything from time sheets for the entire office to payments made by our customers. For the last six months I have been employed with Kelly Services and worked in MarketPlace Operations at BlueCross BlueShield where I provided accurate, prompt and courteous responses to all inquiries by members internal and external , agents and providers. I handled inquires that required extensive research, coordination with other departments and accurately documented information. Received positive feedback from members, agents and management regarding work performance. Highlights Exceptional communication skills Filing and data archiving Creative problem solver Professional phone etiquette MS Windows proficient Customer service-oriented Quick learner Flexible Proficient in cash management Works well under pressure Credit card processing Appointment setting Advanced clerical knowledge High level of accuracy Strong account analysis skills MS Office expert Self-sufficient Committed to maintaining data integrity Excellent time management skills Independent worker Detail-oriented Computer proficient Expertise in invoice and payment transactions PowerPoint knowledge PeopleSoft expert CES System Claims Experience SEIN SEIU FIPS PIRS Aclaims Ebill Call Center Experience Customer Service Advocate II October 2014 to March 2015 Company Name － City , State I worked at MarketPlace Operations at BlueCross BlueShield where I provided accurate, prompt and courteous responses to all inquiries by members internal and external , agents and providers in a call center setting. I handled inquires that required extensive research, coordination with other departments and accurately documented information. I worked using the CES system along with Aclaims, Ebill, PIRS, FIPS , SEIU, RMIM, RMIH, and INFP's. I received positive feedback from members, agents and management regarding my work performance. Customer Service Representatives November 1998 to September 2014 Company Name － City , State Responsible for entering all payments for the office every day. The money amount was a high as $25,000 some days. Answered an average of 200 call per day by addressing customer inquiries, solving problems and providing information about their utility service. Greeted customers entering the office and addressed their needs with billing, payment or setting up their utility accounts. Entered time sheet information for all employees at our local office and scheduled meetings for manager. Responsible for all paperwork turned in by employees that need to be entered for company and OSHA requirements. Responsible for all statistical information required on a monthly basis by our corporate headquarters. Responsible for entering all information pertaining to inventory of equipment, scheduling any transfer or pick up of equipment. Handled all invoices and payment to vendors for the local office. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Set up and explained utility accounts to new customers. Responsible for emergency situations with customers and making sure information has been given to the proper person to resolve the problem. Responsible during emergency weather or hazards to be on site at work to help with customer needs. Described products to customers and accurately explained details about the programs that were offered. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Participated in physical inventory counts every quarter. Education High School Diploma : Education. I Coastal Carolina University － City , State , US High School Diploma: Coastal Carolina University - Conway, SC I attended Coastal Carolina University with a major in Education. I left one semester before finishing my degree due to family obligations. My last three semesters I earned 4.0 each semester. My GPA was 3.6 when I left school. Skills Accounting, Accounts To, Basis, Billing, Customer Inquiries, Customer Service, Inventory, Invoices, Invoicing, Payments, Receptionist, Retail Sales, Scheduling, Shipping, The Accounting, Account Analysis, Archiving, Cash, Cash Management, Clerical, Credit, Credit Card, Customer Service Representative, Data Archiving, Data Integrity, Detail-oriented, Etiquette, Filing, Forecasting, Invoice, Ms Office, Operations, Peoplesoft, Phone Etiquette, Powerpoint, Problem Solver, Time Management, CES, Claims, PIRS, FIPS, Ebill, Aclaims, RMIM, RMIH, SEIU ","
    CUSTOMER SERVICE ADVOCATE II
    Summary

    Qualified Lead Customer Service Representative with 16 + years in fast-paced customer service utility office environment and Affordable Care Reform. Personable and professional under pressure. At the utility company I was responsible for the day in and day out operations of a busy utility office as both lead customer service representative and assistant to my local manager. I handled everything from time sheets for the entire office to payments made by our customers. For the last six months I have been employed with Kelly Services and worked in MarketPlace Operations at BlueCross BlueShield where I provided accurate, prompt and courteous responses to all inquiries by members internal and external , agents and providers. I handled inquires that required extensive research, coordination with other departments and accurately documented information. Received positive feedback from members, agents and management regarding work performance.

    Highlights
    • Exceptional communication skills
    • Filing and data archiving
    • Creative problem solver
    • Professional phone etiquette
    • MS Windows proficient
    • Customer service-oriented
    • Quick learner
    • Flexible
    • Proficient in cash management
    • Works well under pressure
    • Credit card processing
    • Appointment setting
    • Advanced clerical knowledge
    • High level of accuracy
    • Strong account analysis skills
    • MS Office expert Self-sufficient
    • Committed to maintaining data integrity
    • Excellent time management skills
    • Independent worker Detail-oriented
    • Computer proficient
    • Expertise in invoice and payment transactions PowerPoint knowledge PeopleSoft expert
    • CES System
    • Claims Experience
    • SEIN
    • SEIU
    • FIPS
    • PIRS
    • Aclaims
    • Ebill
    • Call Center
    Experience
    Customer Service Advocate II
    October 2014 to March 2015     Company Name － City , State

    I worked at MarketPlace Operations at BlueCross BlueShield where I provided accurate, prompt and courteous responses to all inquiries by members internal and external , agents and providers in a call center setting. I handled inquires that required extensive research, coordination with other departments and accurately documented information. I worked using the CES system along with Aclaims, Ebill, PIRS, FIPS , SEIU, RMIM, RMIH, and INFP's. I received positive feedback from members, agents and management regarding my work performance.

    Customer Service Representatives
    November 1998 to September 2014     Company Name － City , State

    Responsible for entering all payments for the office every day. The money amount was a high as $25,000 some days. Answered an average of 200 call per day by addressing customer inquiries, solving problems and providing information about their utility service. Greeted customers entering the office and addressed their needs with billing, payment or setting up their utility accounts. Entered time sheet information for all employees at our local office and scheduled meetings for manager. Responsible for all paperwork turned in by employees that need to be entered for company and OSHA requirements. Responsible for all statistical information required on a monthly basis by our corporate headquarters. Responsible for entering all information pertaining to inventory of equipment, scheduling any transfer or pick up of equipment. Handled all invoices and payment to vendors for the local office. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Set up and explained utility accounts to new customers. Responsible for emergency situations with customers and making sure information has been given to the proper person to resolve the problem. Responsible during emergency weather or hazards to be on site at work to help with customer needs. Described products to customers and accurately explained details about the programs that were offered. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Participated in physical inventory counts every quarter.
    Education
    High School Diploma : Education. I Coastal Carolina University － City , State , US

    High School Diploma: Coastal Carolina University - Conway, SC I attended Coastal Carolina University with a major in Education. I left one semester before finishing my degree due to family obligations. My last three semesters I earned 4.0 each semester. My GPA was 3.6 when I left school.


    Skills

    Accounting, Accounts To, Basis, Billing, Customer Inquiries, Customer Service, Inventory, Invoices, Invoicing, Payments, Receptionist, Retail Sales, Scheduling, Shipping, The Accounting, Account Analysis, Archiving, Cash, Cash Management, Clerical, Credit, Credit Card, Customer Service Representative, Data Archiving, Data Integrity, Detail-oriented, Etiquette, Filing, Forecasting, Invoice, Ms Office, Operations, Peoplesoft, Phone Etiquette, Powerpoint, Problem Solver, Time Management, CES, Claims, PIRS, FIPS, Ebill, Aclaims, RMIM, RMIH, SEIU

    ",ADVOCATE +20210676," DIGITAL COMMUNICATIONS SPECIALIST Summary Digital communications professional with over 10 years of experience seeking a new opportunity where I am able to use and expand my experience in writing and editing, online marketing, social media strategy and management, blogging, and web content management. Skills Solid knowledge of AP Style Excellent knowledge of use of Microsoft Office - Excel, Word, PowerPoint, Outlook 508 compliance Website content management with OpenSource platforms  Proficient use of mass marketing systems Proficient use of Google Analytics Proficient use of Hootsuite Sprout Social to maintain social media networks Technical writing background with experience writing for national publications Basic knowledge of Adobe Acrobat Pro, Photoshop, and Illustrator Experience Digital Communications Specialist 12/2015 to Current Company Name City , State Develop, write and execute communication plans for projects of all scale. Manage social media accounts (Facebook, LinkedIn, Twitter and YouTube) for the Social Security Administration's Ticket to Work program. Utilize Sprout Social to schedule and manage social media posts and activity. Coordinate closely with the Information Technology (Systems) department and client to write about complex subject matter. Ensure accessibility of PDFs and compliance with standards established by Section 508 of the Rehabilitation Act of 1973. Develop, coordinate and implement content for all communication channels. Edit and develop content so it is optimized for website publication. Coordinate closely with managers project-wide to ensure delivery of website content, publications, and training materials and courses. Communications Specialist 08/2012 to 12/2015 Company Name City , State Ensured consistence and accuracy in internal and external communications. Edited and revised all marketing content to guarantee the highest quality of writing. Created and edited content for the organization's annual report. Developed and implemented communication strategies and information programs. Created and carried out social media strategy and oversee implementation of national social media campaigns. Worked with Subject Matter Experts to develop messaging and content. Developed, wrote and edited proposals, marketing and communications plans, marketing materials and website content. Reporter 06/2008 to 08/2012 Company Name City , State Wrote for Accounting & Compliance Alert, a daily online newsletter focused on the accounting profession. Edited and proofread articles. Covered Congress, specifically the House Financial Services Committee and Senate Banking Committee. Wrote about tax law, regulations and issues impacting investors and public companies. Reporter 06/2006 to 06/2008 Company Name City , State Wrote articles covering commercial real estate in a real-time news environment. Wrote daily for eNewsletter. Standardized press releases for publication. Promoted to the position of Reporter II in June 2007, after taking on more challenging assignments, writing daily and monthly columns, and tackling a wider array of subject matter. Education and Training B.A : Communication May 2006 George Mason University City , State Communication Skills Adobe Acrobat, Photoshop, develop content, Content management, Google Analytics, marketing manager, marketing materials, newsletter, press releases, Rehabilitation, tax law, Technical writing, training materials ","
    DIGITAL COMMUNICATIONS SPECIALIST
    Summary
    Digital communications professional with over 10 years of experience seeking a new opportunity where I am able to use and expand my experience in writing and editing, online marketing, social media strategy and management, blogging, and web content management.
    Skills
    • Solid knowledge of AP Style
    • Excellent knowledge of use of Microsoft Office - Excel, Word, PowerPoint, Outlook
    • 508 compliance
    • Website content management with OpenSource platforms 
    • Proficient use of mass marketing systems
    • Proficient use of Google Analytics
    • Proficient use of Hootsuite Sprout Social to maintain social media networks
    • Technical writing background with experience writing for national publications
    • Basic knowledge of Adobe Acrobat Pro, Photoshop, and Illustrator
    Experience
    Digital Communications Specialist 12/2015 to Current Company Name City , State
    • Develop, write and execute communication plans for projects of all scale.
    • Manage social media accounts (Facebook, LinkedIn, Twitter and YouTube) for the Social Security Administration's Ticket to Work program.
    • Utilize Sprout Social to schedule and manage social media posts and activity.
    • Coordinate closely with the Information Technology (Systems) department and client to write about complex subject matter.
    • Ensure accessibility of PDFs and compliance with standards established by Section 508 of the Rehabilitation Act of 1973.
    • Develop, coordinate and implement content for all communication channels.
    • Edit and develop content so it is optimized for website publication.
    • Coordinate closely with managers project-wide to ensure delivery of website content, publications, and training materials and courses.
    Communications Specialist 08/2012 to 12/2015 Company Name City , State
    • Ensured consistence and accuracy in internal and external communications.
    • Edited and revised all marketing content to guarantee the highest quality of writing.
    • Created and edited content for the organization's annual report.
    • Developed and implemented communication strategies and information programs.
    • Created and carried out social media strategy and oversee implementation of national social media campaigns.
    • Worked with Subject Matter Experts to develop messaging and content.
    • Developed, wrote and edited proposals, marketing and communications plans, marketing materials and website content.
    Reporter 06/2008 to 08/2012 Company Name City , State
    • Wrote for Accounting & Compliance Alert, a daily online newsletter focused on the accounting profession.
    • Edited and proofread articles.
    • Covered Congress, specifically the House Financial Services Committee and Senate Banking Committee.
    • Wrote about tax law, regulations and issues impacting investors and public companies.
    Reporter 06/2006 to 06/2008 Company Name City , State
    • Wrote articles covering commercial real estate in a real-time news environment.
    • Wrote daily for eNewsletter.
    • Standardized press releases for publication.
    • Promoted to the position of Reporter II in June 2007, after taking on more challenging assignments, writing daily and monthly columns, and tackling a wider array of subject matter.
    Education and Training
    B.A : Communication May 2006 George Mason University City , State Communication
    Skills
    Adobe Acrobat, Photoshop, develop content, Content management, Google Analytics, marketing manager, marketing materials, newsletter, press releases, Rehabilitation, tax law, Technical writing, training materials
    ",DIGITAL-MEDIA +71576860," CONCRETE CONSTRUCTION Summary A highly experienced professional who possess the required level of retail management know how needed to inspire, lead, develop and motivate staff. There by helping them to achieve outstanding results through passion, innovation and support. Key qualities include innovation in product range and responsiveness to market trends, as well as being able to give superb product knowledge and training to junior staff so they can deliver industry leading advice and service to customers. +Also having a real passion for retailing, with a strong desire to exceed customer expectations. Currently looking for a suitable position with an exciting retailer who promotes from within and rewards achievers. Highlights Professional Familiar with a computerized warehouse system. Able to work at elevated heights up to 30 feet. Maintaining a clean, organized and safe work environment. Ability to organize and prioritize job tasks and requirements. Establishing safety procedures. Accurately interpreting instructions. Demonstrating integrity and respect to senior managers at all times. Personal  Physically fit and able to work in hot or cold environments. Possessing math proficiency and strong communication skills. Excellent organizational, time management and customer relations skills. Accomplishments Over Exceeding Award Successfully completed the company's rigorous employee development program. Commended for having a perfect attendance for 10 months. Promoted to supervisor after a year of employment. Experience Company Name City , State Concrete Construction 03/2015 to Current Company Name City , State RETAIL FLOOR MANAGER 01/2014 to 01/2015 Having overall accountability for growing the sales and profitability throughout each area of the store. Managing teams to deliver proper merchandising and compliance throughout the operation, as well as delivering excellent standards of customer service. Duties: Driving and maximizing the sales and profitability of the store to achieve growth. Monitoring and review staff and store performance on a regular basis. Driving sales through maximizing team performance. Organizing, preparing and arranging promotional materials and displays. Maximizing sales through effective merchandising. Leading by example in all aspects of the role. Recruiting, training, supervising and appraising staff. Maintaining accurate statistical and financial records. Creating a combination of real value for money and outstanding customer service. Company Name City , State Supervisor 01/2005 to 01/2014 Maintaining optimal stock levels to ensure timely availability of products. Managing an Inventory team comprising of Shift Managers and team leaders. Setting operational standards for all staff to follow. Managing excess and ageing stock. Reviewing service levels on a continuous basis. Using electronic inventory tracking to scan stock and reconcile inventory. Minimizing exposure to obsolete and excess stock. Putting forward recommendations for operational policy, procedures and goals. Creating and maintaining spreadsheets to report and analyze data. Recruiting, hiring and managing a team of Inventory Counters. Maintaining effective business relationships with customers. Presenting written reports and analyses to senior managers. Using scanning terminals, and professional fixed asset tracking software. KEY SKILLS AND COMPETENCIES Management A methodical approach to figures and reporting. A solid understanding of inventory related best practice. Coordinating inventory related projects. Knowledge of demand and supply planning. Excellent numerical and logical analytics skills. Ability to manage multiple tasks through effective prioritisation. Understanding and following work rules and procedures. Company Name City , State WAREHOUSE WORKER 01/2004 to 01/2007 Operating power material handling equipment to accurately select and palletize loads. Moving pallets by hand, hand truck, electric pallet jack, or manual pallet jack. Packaging merchandise for shipment. Shrink wrapping goods for loading onto trailers. Finding stock and merchandise in the warehouse. Ensuring that the correct labels are on all stored pallets. Routinely cleaning all warehouse areas and containers. Loading and unloading trucks from ground level or platforms. Matching quantities and items being shipped against the invoice. Assisting in annual inventories. Using computer equipment to generate labels. Stocking incoming orders onto shelves. Loading merchandise onto trucks. Loading and unloading containers and trucks. Organizing stock in the warehouse. Skills Strong Communication Skills Customer relations/Customer service Driving hand truck/Pallet jack Hiring/Recruiting Inventory/Inventory control Inventory Management Managing/Supervising Supply Chain Management/Time management Merchandising/Organizing/Packaging Presenting/Promotional materials Reporting/Safety/Scanning/Spreadsheets Education Graphic Design Anthem Institute , City , State , USA High School Diploma 2004 Pennsauken High School , City , State , USA ","
    CONCRETE CONSTRUCTION
    Summary
    A highly experienced professional who possess the required level of retail management know how needed to inspire, lead, develop and motivate staff. There by helping them to achieve outstanding results through passion, innovation and support. Key qualities include innovation in product range and responsiveness to market trends, as well as being able to give superb product knowledge and training to junior staff so they can deliver industry leading advice and service to customers. +Also having a real passion for retailing, with a strong desire to exceed customer expectations. Currently looking for a suitable position with an exciting retailer who promotes from within and rewards achievers.
    Highlights
    • Professional
    • Familiar with a computerized warehouse system.
    • Able to work at elevated heights up to 30 feet.
    • Maintaining a clean, organized and safe work environment.
    • Ability to organize and prioritize job tasks and requirements.
    • Establishing safety procedures.
    • Accurately interpreting instructions.
    • Demonstrating integrity and respect to senior managers at all times.
    • Personal 
    • Physically fit and able to work in hot or cold environments.
    • Possessing math proficiency and strong communication skills.
    • Excellent organizational, time management and customer relations skills.
    Accomplishments
    Over Exceeding Award
    Successfully completed the company's rigorous employee development program.
    Commended for having a perfect attendance for 10 months.
    Promoted to supervisor after a year of employment.
    Experience
    Company Name City , State Concrete Construction 03/2015 to Current
    Company Name City , State RETAIL FLOOR MANAGER 01/2014 to 01/2015
    • Having overall accountability for growing the sales and profitability throughout each area of the store.
    • Managing teams to deliver proper merchandising and compliance throughout the operation, as well as delivering excellent standards of customer service.
    • Duties: Driving and maximizing the sales and profitability of the store to achieve growth.
    • Monitoring and review staff and store performance on a regular basis.
    • Driving sales through maximizing team performance.
    • Organizing, preparing and arranging promotional materials and displays.
    • Maximizing sales through effective merchandising.
    • Leading by example in all aspects of the role.
    • Recruiting, training, supervising and appraising staff.
    • Maintaining accurate statistical and financial records.
    • Creating a combination of real value for money and outstanding customer service.
    Company Name City , State Supervisor 01/2005 to 01/2014
    • Maintaining optimal stock levels to ensure timely availability of products.
    • Managing an Inventory team comprising of Shift Managers and team leaders.
    • Setting operational standards for all staff to follow.
    • Managing excess and ageing stock.
    • Reviewing service levels on a continuous basis.
    • Using electronic inventory tracking to scan stock and reconcile inventory.
    • Minimizing exposure to obsolete and excess stock.
    • Putting forward recommendations for operational policy, procedures and goals.
    • Creating and maintaining spreadsheets to report and analyze data.
    • Recruiting, hiring and managing a team of Inventory Counters.
    • Maintaining effective business relationships with customers.
    • Presenting written reports and analyses to senior managers.
    • Using scanning terminals, and professional fixed asset tracking software.
    • KEY SKILLS AND COMPETENCIES Management A methodical approach to figures and reporting.
    • A solid understanding of inventory related best practice.
    • Coordinating inventory related projects.
    • Knowledge of demand and supply planning.
    • Excellent numerical and logical analytics skills.
    • Ability to manage multiple tasks through effective prioritisation.
    • Understanding and following work rules and procedures.
    Company Name City , State WAREHOUSE WORKER 01/2004 to 01/2007
    • Operating power material handling equipment to accurately select and palletize loads.
    • Moving pallets by hand, hand truck, electric pallet jack, or manual pallet jack.
    • Packaging merchandise for shipment.
    • Shrink wrapping goods for loading onto trailers.
    • Finding stock and merchandise in the warehouse.
    • Ensuring that the correct labels are on all stored pallets.
    • Routinely cleaning all warehouse areas and containers.
    • Loading and unloading trucks from ground level or platforms.
    • Matching quantities and items being shipped against the invoice.
    • Assisting in annual inventories.
    • Using computer equipment to generate labels.
    • Stocking incoming orders onto shelves.
    • Loading merchandise onto trucks.
    • Loading and unloading containers and trucks.
    • Organizing stock in the warehouse.
    Skills
    Strong Communication Skills
    Customer relations/Customer service
    Driving hand truck/Pallet jack
    Hiring/Recruiting
    Inventory/Inventory control
    Inventory Management
    Managing/Supervising
    Supply Chain Management/Time management
    Merchandising/Organizing/Packaging
    Presenting/Promotional materials
    Reporting/Safety/Scanning/Spreadsheets
    Education
    Graphic Design Anthem Institute , City , State , USA
    High School Diploma 2004 Pennsauken High School , City , State , USA
    ",CONSTRUCTION +34141299," TELEPHONE INTERVIEWER Summary Organized, task oriented professional with experience in customer support. Background includes skilled active listener, strong customer service experience and ability to respond to the end-user in a business professional manner. I am highly effective in using technical domain knowledge. Self-starter committed to taking ownership and capable of completing assigned projects independently and in a team environment. Highlights Data Entry Data Serve Ibex 10 keying Microsoft Excel Microsoft Outlook Office Equipment Administrative Services Google Mail Accounts payable and receivable Customer Service Inbound and outbound calls PC and MAC OS Microsoft Word 1 Experience 04/2013 - Current Company Name Telephone Interviewer The National Agricultural Statistics Service (NASS) is the statistical and data collection arm of the U.S. Department of Agriculture (USDA). More than 300 official reports issued by NASS help maintain an orderly association among the output, supply and marketing sectors in agriculture. Performs telephone interviews for a wide variety surveys and censuses. Telephones respondents and explains the purpose of survey or census to gain cooperation. Obtains and records data on a survey instrument. Reviews information for completeness, edits and assist in the clerical processing of the collected information. Migrated thousands documents into ECM (Enterprise Content Management System) in an effort to sunset legacy Intranet Server into a SharePoint environment. This included reviewing & categorizing each document, applying metadata, and then, publishing the document for internal agency viewing. What is a SharePoint site. A SharePoint site is a Web site that provides a central storage and collaboration space for documents, information, and ideas. A SharePoint site is a tool for collaboration, just like a telephone is a tool for communication, or a meeting is a tool for decision making. A SharePoint site helps groups of people (whether work teams or social groups) share information and work together. For example, a SharePoint site can help you: Coordinate projects, calendars, and schedules. Discuss ideas and review documents or proposals. Share information and keep in touch with other people. 05/2011 - 12/2012 Customer Service Representative Credit Control, LLC provides custom, performance-driven receivables management services to over 450 clients. Handled customer questions, complaints, and billing inquiries. Skilled in resolving customer issues with one call resolution, Proactively offered alternative solutions where appropriate with the objective of retaining customer's business Managed business transactions in connection with activation of new customer accounts on a computer terminal and communicate with customers and Frequently made financial decisions to protect/collect revenues and adjusts customer accounts. 10/2010 - 05/2011 Company Name Sales Executive is one of the world's leading media and entertainment companies. It serves 150 cities through 850 owned radio stations in the U.S., as well as more than 140 stations in globally. Securely acquired potential client information to establish new internet service. Monitored and reported on sales activities and followed up for management Advised customers on forthcoming product, developments and discussed special promotions. Reviewed own sales performance, aimed to meet or exceed targets, plan and carry out all sales activities on assigned accounts and areas and was also responsible for ensuring customer satisfaction and managing quality of product and service delivery. 12/2008 - 11/2010 Company Name Stocking Associate Walmart is a global retailer of stores, online and through their mobile devices; servicing more than 245 million customers weekly in 10 countries and fiscal sales of approximately $473 billion. Walmart employs 2.2 million associates worldwide. Received material into the store, prepared it for the store shelves, checked deliveries for accuracy, verifying that quantities received matched bills of lading, purchase orders and other documents. Organized the stock room to ensure accurate labeling, logical placement, neat arrangement. Cleanliness, decreased store shrinkage by researching inventory discrepancies, and reporting suspicious activities to loss prevention specialists, maintained ongoing and proactive communication with key partners about new arrivals, order overages/shortages, and delivery delays. Education 2012 Gateway Institute of Technology High School Diploma St. Louis Community College Skills Accounts payable, Administrative, agency, billing, clerical, Content Management, Credit, client, clients, customer satisfaction, Customer Service, data collection, Data Entry, decision making, delivery, financial, inventory, loss prevention, MAC OS, managing, marketing, Microsoft Excel, Mail, Microsoft Outlook, Microsoft Word, neat, Enterprise, Office Equipment, proposals, quality, radio, reporting, researching, sales, Statistics, telephone, Telephones, Web site ","
    TELEPHONE INTERVIEWER
    Summary
    Organized, task oriented professional with experience in customer support. Background includes skilled active listener, strong customer service experience and ability to respond to the end-user in a business professional manner. I am highly effective in using technical domain knowledge. Self-starter committed to taking ownership and capable of completing assigned projects independently and in a team environment.
    Highlights
    • Data Entry
    • Data Serve
    • Ibex
    • 10 keying
    • Microsoft Excel
    • Microsoft Outlook
    • Office Equipment
    • Administrative Services
    • Google Mail
    • Accounts payable and receivable
    • Customer Service
    • Inbound and outbound calls
    • PC and MAC OS
    • Microsoft Word
    • 1
    Experience
    04/2013 - Current
    Company Name Telephone Interviewer
    • The National Agricultural Statistics Service (NASS) is the statistical and data collection arm of the U.S.
    • Department of Agriculture (USDA).
    • More than 300 official reports issued by NASS help maintain an orderly association among the output, supply and marketing sectors in agriculture.
    • Performs telephone interviews for a wide variety surveys and censuses.
    • Telephones respondents and explains the purpose of survey or census to gain cooperation.
    • Obtains and records data on a survey instrument.
    • Reviews information for completeness, edits and assist in the clerical processing of the collected information.
    • Migrated thousands documents into ECM (Enterprise Content Management System) in an effort to sunset legacy Intranet Server into a SharePoint environment.
    • This included reviewing & categorizing each document, applying metadata, and then, publishing the document for internal agency viewing.
    • What is a SharePoint site.
    • A SharePoint site is a Web site that provides a central storage and collaboration space for documents, information, and ideas.
    • A SharePoint site is a tool for collaboration, just like a telephone is a tool for communication, or a meeting is a tool for decision making.
    • A SharePoint site helps groups of people (whether work teams or social groups) share information and work together.
    • For example, a SharePoint site can help you: Coordinate projects, calendars, and schedules.
    • Discuss ideas and review documents or proposals.
    • Share information and keep in touch with other people.
    05/2011 - 12/2012
    Customer Service Representative
    • Credit Control, LLC provides custom, performance-driven receivables management services to over 450 clients.
    • Handled customer questions, complaints, and billing inquiries.
    • Skilled in resolving customer issues with one call resolution, Proactively offered alternative solutions where appropriate with the objective of retaining customer's business Managed business transactions in connection with activation of new customer accounts on a computer terminal and communicate with customers and Frequently made financial decisions to protect/collect revenues and adjusts customer accounts.
    10/2010 - 05/2011
    Company Name Sales Executive
    • is one of the world's leading media and entertainment companies.
    • It serves 150 cities through 850 owned radio stations in the U.S., as well as more than 140 stations in globally.
    • Securely acquired potential client information to establish new internet service.
    • Monitored and reported on sales activities and followed up for management Advised customers on forthcoming product, developments and discussed special promotions.
    • Reviewed own sales performance, aimed to meet or exceed targets, plan and carry out all sales activities on assigned accounts and areas and was also responsible for ensuring customer satisfaction and managing quality of product and service delivery.
    12/2008 - 11/2010
    Company Name Stocking Associate
    • Walmart is a global retailer of stores, online and through their mobile devices; servicing more than 245 million customers weekly in 10 countries and fiscal sales of approximately $473 billion.
    • Walmart employs 2.2 million associates worldwide.
    • Received material into the store, prepared it for the store shelves, checked deliveries for accuracy, verifying that quantities received matched bills of lading, purchase orders and other documents.
    • Organized the stock room to ensure accurate labeling, logical placement, neat arrangement.
    • Cleanliness, decreased store shrinkage by researching inventory discrepancies, and reporting suspicious activities to loss prevention specialists, maintained ongoing and proactive communication with key partners about new arrivals, order overages/shortages, and delivery delays.
    Education
    2012
    Gateway Institute of Technology High School Diploma
    St. Louis Community College
    Skills
    Accounts payable, Administrative, agency, billing, clerical, Content Management, Credit, client, clients, customer satisfaction, Customer Service, data collection, Data Entry, decision making, delivery, financial, inventory, loss prevention, MAC OS, managing, marketing, Microsoft Excel, Mail, Microsoft Outlook, Microsoft Word, neat, Enterprise, Office Equipment, proposals, quality, radio, reporting, researching, sales, Statistics, telephone, Telephones, Web site
    ",AGRICULTURE +22259475," PATIENT HEALTH ADVOCATE Summary As a Patient Health Advocate, I am highly motivated and qualified in customer service. By establishing a quick rapport and utilizing both a calming and inquisitive style, I am confident that my many years of experience will prove to be an asset. I am seeking a position that will provide a variety of new skills and experience. Skills Client relations specialist Conflict resolution techniques Focused on customer satisfaction Skilled multi-tasker High customer service standards Call center management experience Telecommunications knowledge Proficient with Microsoft Office Suite Skills Careful and active listener Professional and friendly, Multi-tasking,  Computer Proficiency, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Typing, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook Experience November 2016 to Current Company Name City , State Patient Health Advocate Ability to motivate patients to utilize therapy equipment in accordance with their physician's direction. Combined skills encouraging complying with equipment utilization while facilitating an effective and efficient resolution that the patient accepts and can adhere to. Manage all aspects of patient compliance monitoring for a specified regional and/or state demographic using patient monitoring applications and resources. Use application to manage administration features, patient administration/data (loading and correcting usage data, creating or editing patient accounts) prioritizing work assignments. Conduct field office intervention calls to assist staff with specific patient support to overcome barriers and improve their therapy usage. Create work orders and schedule patients for field office visits with appropriately trained staff. Promptly and professionally respond to incoming telephone calls and emails from patients, employees and referral sources. Monitor patient concerns, patient satisfaction and grievance issues for investigation and resolution. Assist management in developing solutions to better enhance work flows and process efficiency. September 2010 to November 2016 Company Name City , State Senior Customer Qualification specialist Respond to telephone, fax and EDI inquiries and orders from referral sources and homecare patients. Document referral request for coordination of care. Provide information on equipment supplies and services. Assist walk-in patients with the selection of equipment, supplies and services. Demonstrate professional etiquette and courtesy when interfacing with customers. Resolve patient/customer complaints by identifying problems and coordinating appropriate corrective action. Assesses patient needs and promotes company products and services. Complies with and adheres to all regulatory compliance areas, policies and procedures and ""best practices"". June 2010 to September 2010 Company Name City , State Customer Service Associate/Cashier Receives payment from customers for the purchase of merchandise. Operates a cash register and manages cash to no variances. Provides service to customers. Processes customer sales to include accepting payment, packs merchandise and issues receipts and change. Maintains the appearance of store which may include, stocking and performing general housekeeping duties. November 2008 to May 2010 Company Name City , State Customer Service Supervisor Supervise a Child Support customer service call center. Duties included maintaining daily statistics of the unit and monitoring daily performance of service representatives and providing constructive criticism to help them improve their skills. Serve as a resource to others in the resolution of complex problems and issues using ACSES software. Bi-weekly submission of payroll. Hire new employees and administer disciplinary action up to and including termination. Supervise the daily activity of the call center policy and procedures. April 2006 to November 2008 Company Name City , State Case Manager Responsibilities included working with families low-income families to obtain child care assistance. Semi-annual reviews of cases to determine eligibility for assistance. Managing new client orientations and communicating daily with clients about the status of their case. Education and Training 1985 Alameda High School City , State , United States General High School Diploma ","
    PATIENT HEALTH ADVOCATE
    Summary
    As a Patient Health Advocate, I am highly motivated and qualified in customer service. By establishing a quick rapport and utilizing both a calming and inquisitive style, I am confident that my many years of experience will prove to be an asset. I am seeking a position that will provide a variety of new skills and experience.
    Skills
    • Client relations specialist
    • Conflict resolution techniques
    • Focused on customer satisfaction
    • Skilled multi-tasker
    • High customer service standards
    • Call center management experience
    • Telecommunications knowledge
    • Proficient with Microsoft Office Suite
    Skills
    Careful and active listener Professional and friendly, Multi-tasking,  Computer Proficiency, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Typing, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook
    Experience
    November 2016 to Current
    Company Name City , State Patient Health Advocate
    • Ability to motivate patients to utilize therapy equipment in accordance with their physician's direction.
    • Combined skills encouraging complying with equipment utilization while facilitating an effective and efficient resolution that the patient accepts and can adhere to.
    • Manage all aspects of patient compliance monitoring for a specified regional and/or state demographic using patient monitoring applications and resources.
    • Use application to manage administration features, patient administration/data (loading and correcting usage data, creating or editing patient accounts) prioritizing work assignments.
    • Conduct field office intervention calls to assist staff with specific patient support to overcome barriers and improve their therapy usage.
    • Create work orders and schedule patients for field office visits with appropriately trained staff.
    • Promptly and professionally respond to incoming telephone calls and emails from patients, employees and referral sources.
    • Monitor patient concerns, patient satisfaction and grievance issues for investigation and resolution.
    • Assist management in developing solutions to better enhance work flows and process efficiency.
    September 2010 to November 2016
    Company Name City , State Senior Customer Qualification specialist
    • Respond to telephone, fax and EDI inquiries and orders from referral sources and homecare patients.
    • Document referral request for coordination of care.
    • Provide information on equipment supplies and services.
    • Assist walk-in patients with the selection of equipment, supplies and services.
    • Demonstrate professional etiquette and courtesy when interfacing with customers.
    • Resolve patient/customer complaints by identifying problems and coordinating appropriate corrective action.
    • Assesses patient needs and promotes company products and services.
    • Complies with and adheres to all regulatory compliance areas, policies and procedures and ""best practices"".
    June 2010 to September 2010
    Company Name City , State Customer Service Associate/Cashier
    • Receives payment from customers for the purchase of merchandise.
    • Operates a cash register and manages cash to no variances.
    • Provides service to customers.
    • Processes customer sales to include accepting payment, packs merchandise and issues receipts and change.
    • Maintains the appearance of store which may include, stocking and performing general housekeeping duties.
    November 2008 to May 2010
    Company Name City , State Customer Service Supervisor
    • Supervise a Child Support customer service call center.
    • Duties included maintaining daily statistics of the unit and monitoring daily performance of service representatives and providing constructive criticism to help them improve their skills.
    • Serve as a resource to others in the resolution of complex problems and issues using ACSES software.
    • Bi-weekly submission of payroll.
    • Hire new employees and administer disciplinary action up to and including termination.
    • Supervise the daily activity of the call center policy and procedures.
    April 2006 to November 2008
    Company Name City , State Case Manager
    • Responsibilities included working with families low-income families to obtain child care assistance.
    • Semi-annual reviews of cases to determine eligibility for assistance.
    • Managing new client orientations and communicating daily with clients about the status of their case.
    Education and Training
    1985
    Alameda High School
    City , State , United States     General
    High School Diploma
    ",ADVOCATE +10985403," MECHANICAL ENGINEERING INTERN Summary CAD | CAM | Finite Element Analysis | Mechanical Design | Product Design and Development Skills 5 years of experience with CAD packages (SolidWorks, Autodesk Inventor, AutoCAD, CATIA, PTC CREO) 2.5 years of experience with CAE Softwares (HyperMesh, Abaqus, ANSYS, Optistruct) 2.5 years of experience with Analysis (Linear & Non-linear Static, Dynamic, GD & T, Tolerance Analysis, Design Optimization) Experience with Sheet metal, Design for manufacturing, generating Bill of Materials, DFMEA, Sculpting. Experience with advanced material selection for rapid prototyping, advanced manufacturing, welding and 3D printing. Experience 09/2013 to 05/2014 Company Name Finite Element Analysis of Industrial Robotic Assembly, Illinois Institute of Technology, Chicago Jan - May 2016. Conceptualized, brainstormed and designed a 6-axis SCARA Robot for pick and place operation in automotive industry. Performed static analysis with stainless steel 304 to evaluate the maximum load an assembly can lift before yielding. Also, analyzed Gripper and joints to eradicate future failures. Optimized design using OptiStruct by varying mesh sizes and element order. Simulated assembly with dynamic analysis to find distorted elements and to verify optimized structure. Reliability Engineering Analysis on Automotive Oil Pump, Illinois Institute of Technology, Chicago Sept - Dec 2015. Used industrial reliability specifications to select the power consumption and flow rate at three distinct levels of rpm to study its variability. Improved system using Taguchi analysis by optimizing signal to noise ratio. Conducted Failure Mode Effect Analysis (FMEA) to analyze potential causes of failures to deliver clean oil upon demand Abstracted and designed Near Dry Machine with two inlet nozzles. Performed fluid analysis and actual results on lathe machine. Provided vegetable oil as a coolant with pressurized air on flank face of the tool, which resulted in unburnt and recyclable chips. Gearbox Design, Narsee Monjee Institute of Management Studies, Mumbai Jan - May 2013. Designed a gear box with different gears such as spur, helical worm by considering seals, lubricating oil and bearings. Assigned materials and performed dynamic simulation to define contact surfaces. 06/2013 to 08/2013 Mechanical Engineering Intern Company Name Initiated a project to perform a failure investigation in mufflers due to the low clearance of roads and provided feedback. Established and coordinated maintenance, GD&T, safety procedures, service schedule and supply of materials in the maintenance shop. Developed failure reports including feedback based on common failures from the automotive industry. Set up and calibrated accelerometers on Hyundai cars to conduct tests to analyze the modes of vibration of vehicle and +the steering column. 05/2012 to 07/2012 Manufacturing Engineering Intern Company Name Analyzed automation, process parameters, different equipment to shape and control the profile of chips and Manufacturing process +of Hot Strip Coil. Re-designed the existing shop floor to improve space utilization, increase material flow, optimize labor and reduce holding costs +by 5% and improved space utilization by 20%. Performed statistical analysis on historical data of the operating parameters using SPC and DOE's to identify significant +factors contributing to process deviation and affecting the cold crushing strength of the pellet. Generated Bill of Materials and calculated overall manufacturing cost. Education and Training May 2017 Master's : Mechanical & Aerospace Engineering Illinois Institute of Technology (IIT) － City , State Mechanical & Aerospace Engineering 3.5/4.0 Advanced CAD/CAM, Engineering Analysis, Finite Element Analysis, Advanced Manufacturing May 2014 Bachelor of Technology : Mechanical Engineering Narsee Monjee Institute of Management Studies － City India Mechanical Engineering 3.19/4.0 Work History Company Name Certifications Autodesk Certified Professional in Autodesk Inventor Professional Software. (License # 00313355) +*Autodesk Certified Associate in AutoCAD Software. (License # 00296190) Publications Parekh R., Chaudhary R., Ingle A. (PhD), ""Reliability of Dissimilar Metal Joints using Fusion Welding: A Review"" presented at the International Conference on Machine learning, Electrical and Mechanical Engineering (ICMLEME'2014), Dubai (UAE) Skills 3D, ANSYS, AutoCAD, automation, Automotive, CAD/CAM, CAD, CATIA, Dec, Engineering Analysis, lathe, Manufacturing process, Materials, material selection, Oil, Optimization, pick, prototyping, Robotic, safety, simulation, SolidWorks, SPC, statistical analysis, welding ","
    MECHANICAL ENGINEERING INTERN
    Summary
    CAD | CAM | Finite Element Analysis | Mechanical Design | Product Design and Development
    Skills
    • 5 years of experience with CAD packages (SolidWorks, Autodesk Inventor, AutoCAD, CATIA, PTC CREO)
    • 2.5 years of experience with CAE Softwares (HyperMesh, Abaqus, ANSYS, Optistruct)
    • 2.5 years of experience with Analysis (Linear & Non-linear Static, Dynamic, GD & T, Tolerance Analysis, Design Optimization)
    • Experience with Sheet metal, Design for manufacturing, generating Bill of Materials, DFMEA, Sculpting.
    • Experience with advanced material selection for rapid prototyping, advanced manufacturing, welding and 3D printing.
    Experience
    09/2013 to 05/2014
    Company Name
    • Finite Element Analysis of Industrial Robotic Assembly, Illinois Institute of Technology, Chicago Jan - May 2016.
    • Conceptualized, brainstormed and designed a 6-axis SCARA Robot for pick and place operation in automotive industry.
    • Performed static analysis with stainless steel 304 to evaluate the maximum load an assembly can lift before yielding.
    • Also, analyzed Gripper and joints to eradicate future failures.
    • Optimized design using OptiStruct by varying mesh sizes and element order.
    • Simulated assembly with dynamic analysis to find distorted elements and to verify optimized structure.
    • Reliability Engineering Analysis on Automotive Oil Pump, Illinois Institute of Technology, Chicago Sept - Dec 2015.
    • Used industrial reliability specifications to select the power consumption and flow rate at three distinct levels of rpm to study its variability.
    • Improved system using Taguchi analysis by optimizing signal to noise ratio.
    • Conducted Failure Mode Effect Analysis (FMEA) to analyze potential causes of failures to deliver clean oil upon demand Abstracted and designed Near Dry Machine with two inlet nozzles.
    • Performed fluid analysis and actual results on lathe machine.
    • Provided vegetable oil as a coolant with pressurized air on flank face of the tool, which resulted in unburnt and recyclable chips.
    • Gearbox Design, Narsee Monjee Institute of Management Studies, Mumbai Jan - May 2013.
    • Designed a gear box with different gears such as spur, helical worm by considering seals, lubricating oil and bearings.
    • Assigned materials and performed dynamic simulation to define contact surfaces.
    06/2013 to 08/2013
    Mechanical Engineering Intern Company Name
    • Initiated a project to perform a failure investigation in mufflers due to the low clearance of roads and provided feedback.
    • Established and coordinated maintenance, GD&T, safety procedures, service schedule and supply of materials in the maintenance shop.
    • Developed failure reports including feedback based on common failures from the automotive industry.
    • Set up and calibrated accelerometers on Hyundai cars to conduct tests to analyze the modes of vibration of vehicle and +the steering column.
    05/2012 to 07/2012
    Manufacturing Engineering Intern Company Name
    • Analyzed automation, process parameters, different equipment to shape and control the profile of chips and Manufacturing process +of Hot Strip Coil.
    • Re-designed the existing shop floor to improve space utilization, increase material flow, optimize labor and reduce holding costs +by 5% and improved space utilization by 20%.
    • Performed statistical analysis on historical data of the operating parameters using SPC and DOE's to identify significant +factors contributing to process deviation and affecting the cold crushing strength of the pellet.
    • Generated Bill of Materials and calculated overall manufacturing cost.
    Education and Training
    May 2017
    Master's : Mechanical & Aerospace Engineering Illinois Institute of Technology (IIT) － City , State Mechanical & Aerospace Engineering 3.5/4.0
    Advanced CAD/CAM, Engineering Analysis, Finite Element Analysis, Advanced Manufacturing
    May 2014
    Bachelor of Technology : Mechanical Engineering Narsee Monjee Institute of Management Studies － City India Mechanical Engineering 3.19/4.0
    Work History
    Company Name
    Certifications
    Autodesk Certified Professional in Autodesk Inventor Professional Software. (License # 00313355) +*Autodesk Certified Associate in AutoCAD Software. (License # 00296190)
    Publications
    Parekh R., Chaudhary R., Ingle A. (PhD), ""Reliability of Dissimilar Metal Joints using Fusion Welding: A Review"" presented at the International Conference on Machine learning, Electrical and Mechanical Engineering (ICMLEME'2014), Dubai (UAE)
    Skills
    3D, ANSYS, AutoCAD, automation, Automotive, CAD/CAM, CAD, CATIA, Dec, Engineering Analysis, lathe, Manufacturing process, Materials, material selection, Oil, Optimization, pick, prototyping, Robotic, safety, simulation, SolidWorks, SPC, statistical analysis, welding
    ",ENGINEERING +17562754," DIRECTOR OF DIGITAL TRANSFORMATION Executive Profile Digital and print media professional and consultant with a strong vision to develop new projects and specialist in business development. Strong management skills and leading teams. Result oriented. Passionate and experienced in product and audience development, analytic tools, emerging technologies and their applications in the media industry. Social media and content strategist. Bilingual. Skill Highlights Journalism Editorial Leadership New Media Digital Media Business Development Audience Development Strategic Planning Product Management Social Media Online Journalism Mobile Advertising Marketing Digital Marketing Media Strategy Editorial Writing Editing Storytelling Multimedia Storytelling Content Strategy Content Management SEO Organizational Skills Consultant Digital Analytics Staff Development Blogging Media Relations Core Accomplishments Journalist, columnist, executive editor, media business executive and consultant specialized in digital and new media with almost 30 years of experience working in more than one hundred media companies in Spain, Argentina, Brazil, Chile, Mexico and other Latin American and European countries. Focused in business development and revenue strategies. Specialized in new media (digital, social, audiovisual), business development, newsroom organization and media management. With extensive experience in the transformation of legacy media (especially newspapers and television) in digital and multimedia brands, and in the launching of new digital media. Winner of several prizes and distinctions: Society for News Design (SND) for works in print and web and 14 gold José Martí Awards of the National Association of Hispanic Publications (NAHP), between them best newspaper (El Diario, NY and La Opinion, LA) and best weekly newspaper (La Raza, Chicago). Chosen as one of the most influencial Spanish journalists on Internet, according to El Mundo newspaper. Journalism professor in several universities, Master in Journalism and frequent speaker in professional media events, conferences and workshops (WAN-IFRA, INMA and others). Co-author of several books about journalism and digital media. Professional Experience January 1999 to January 2006 Company Name Director of Digital Transformation ImpreMedia Vicepresident of Content, in charge of digital and print operations of the company. ImpreMedia is the leading Hispanic news and information company in the U.S. in online and print. Twenty-three percent (23%) of U.S. Hispanic adults use an impreMedia network product in a given month, drawing 9.5 million unique visitors per month. ImpreMedia publishes products in 15 U.S. Hispanic markets that reach 3.6 million print product readers monthly. Its leading publications include La Opinión in Los Angeles and El Diario La Prensa in New York. Its online properties include: www.impremedia.com; www.laopinion.com; www.eldiariony.com; www.laraza.com; www.laprensa.com; www.laopiniondelabahia.com; www.rumbotx.com; quieromasfutbol.com; and paratimujer.us. Currently managing as Senior Consultant the digital transition of La Nación (Buenos Aires, Argentina), one of the main news media in Argentina and the Impremedia's shareholder to a new business and organization based more on digital and video than in print. CEO and owner of Mediathink Consultores (2007-2013), an international media consultancy and research company specialized in news media: new digital and business projects and how to change the legacy companies to a digital environment. With experience in projects and works in more than one hundred media organizations and twenty countries in Europe and Latin America. Main clients: Vocento, Agencia Efe, Grupo Planeta, Ministerio de Sanidad e Igualdad, La Voz de Galicia, The Cocktail and others (Spain); Grupo Clarín, La Nación, La Voz del Interior (Argentina); El Mercurio (Chile); El Comercio (Perú); O Globo, Correio Braziliense (Brazil); GFR Media (Puerto Rico); La Prensa Gráfica (El Salvador) and others. Associated Director and board trustee of Fundación Instituto para la Innovación Periodística 2IP, a professional and academic organization of innovation and entrepreneurship in journalism and media. Chairman of the Experts Committee in New Business Models for Journalism. Founder and Executive Editor of ADN.es (2007), one of the first innovative news social media websites in Spain (Madrid, Grupo Planeta). Newsroom Reorganization, Contents and Digital Media of 12 newspapers, local television and radio for the main regional and local media group in Spain. January 1996 to January 1999 Company Name CEO and General Manager consultants in news media, content, product, business development, newsroom organization and design. Managing Editor of Diario 16 (Madrid, 1995-97), a national newspaper and digital news media. January 1992 to January 1995 Managing Editor and Art Director of El Periódico de Catalunya Executive Editor of the El Periódico de Catalunya´s special edition during Olympic Games in Barcelona, 1992. Founder, Art Director and Managing Editor in El Sol, a Spanish national newspaper (Madrid, 1990-92). Reporter in the business newspaper Cinco Días (Madrid, 1989) and the local newspaper El Ideal Gallego (A Coruña, Spain). Career in Tech Companies Business and Technology consultant in Classora http://en.classora.com/ an innovative company working in semantic intelligence, web 3.0 and artificial intelligence applied to digital media. Founding partner and shareholder of the digital marketing company Incuentra.com, now nlocal.es (Spain) and nlocal.mx (Mexico) after the sale of company to Plenum Media Group. Education 1989 Newspaper El País-Universidad Autónoma de Madrid Spain Master in Journalism (MA) 1987 Navarra University Spain Bachelor's Degree (BA) : Journalism Journalism Skills academic, Art Director, artificial intelligence, business development, com, Consultant, content, clients, Editor, drawing 9.5, http, innovation, Journalism, Latin, Director, Managing, marketing, 97, works, network, newspaper, newspapers, publications, radio, Reporter, research, Spanish, television, unique, video, websites ","
    DIRECTOR OF DIGITAL TRANSFORMATION
    Executive Profile

    Digital and print media professional and consultant with a strong vision to develop new projects and specialist in business development. Strong management skills and leading teams. Result oriented. Passionate and experienced in product and audience development, analytic tools, emerging technologies and their applications in the media industry. Social media and content strategist. Bilingual.

    Skill Highlights
    • Journalism
    • Editorial
    • Leadership
    • New Media
    • Digital Media
    • Business Development
    • Audience Development
    • Strategic Planning
    • Product Management
    • Social Media
    • Online Journalism
    • Mobile
    • Advertising
    • Marketing
    • Digital Marketing
    • Media Strategy
    • Editorial
    • Writing
    • Editing
    • Storytelling
    • Multimedia Storytelling
    • Content Strategy
    • Content Management
    • SEO
    • Organizational Skills
    • Consultant
    • Digital Analytics
    • Staff Development
    • Blogging
    • Media Relations
    Core Accomplishments
    • Journalist, columnist, executive editor, media business executive and consultant specialized in digital and new media with almost 30 years of experience working in more than one hundred media companies in Spain, Argentina, Brazil, Chile, Mexico and other Latin American and European countries.
    • Focused in business development and revenue strategies.
    • Specialized in new media (digital, social, audiovisual), business development, newsroom organization and media management.
    • With extensive experience in the transformation of legacy media (especially newspapers and television) in digital and multimedia brands, and in the launching of new digital media.
    • Winner of several prizes and distinctions: Society for News Design (SND) for works in print and web and 14 gold José Martí Awards of the National Association of Hispanic Publications (NAHP), between them best newspaper (El Diario, NY and La Opinion, LA) and best weekly newspaper (La Raza, Chicago).
    • Chosen as one of the most influencial Spanish journalists on Internet, according to El Mundo newspaper.
    • Journalism professor in several universities, Master in Journalism and frequent speaker in professional media events, conferences and workshops (WAN-IFRA, INMA and others).
    • Co-author of several books about journalism and digital media.
    Professional Experience
    January 1999
    to
    January 2006
    Company Name Director of Digital Transformation
    • ImpreMedia Vicepresident of Content, in charge of digital and print operations of the company.
    • ImpreMedia is the leading Hispanic news and information company in the U.S.
    • in online and print.
    • Twenty-three percent (23%) of U.S.
    • Hispanic adults use an impreMedia network product in a given month, drawing 9.5 million unique visitors per month.
    • ImpreMedia publishes products in 15 U.S.
    • Hispanic markets that reach 3.6 million print product readers monthly.
    • Its leading publications include La Opinión in Los Angeles and El Diario La Prensa in New York.
    • Its online properties include: www.impremedia.com; www.laopinion.com; www.eldiariony.com; www.laraza.com; www.laprensa.com; www.laopiniondelabahia.com; www.rumbotx.com; quieromasfutbol.com; and paratimujer.us.
    • Currently managing as Senior Consultant the digital transition of La Nación (Buenos Aires, Argentina), one of the main news media in Argentina and the Impremedia's shareholder to a new business and organization based more on digital and video than in print.
    • CEO and owner of Mediathink Consultores (2007-2013), an international media consultancy and research company specialized in news media: new digital and business projects and how to change the legacy companies to a digital environment.
    • With experience in projects and works in more than one hundred media organizations and twenty countries in Europe and Latin America.
    • Main clients: Vocento, Agencia Efe, Grupo Planeta, Ministerio de Sanidad e Igualdad, La Voz de Galicia, The Cocktail and others (Spain); Grupo Clarín, La Nación, La Voz del Interior (Argentina); El Mercurio (Chile); El Comercio (Perú); O Globo, Correio Braziliense (Brazil); GFR Media (Puerto Rico); La Prensa Gráfica (El Salvador) and others.
    • Associated Director and board trustee of Fundación Instituto para la Innovación Periodística 2IP, a professional and academic organization of innovation and entrepreneurship in journalism and media.
    • Chairman of the Experts Committee in New Business Models for Journalism.
    • Founder and Executive Editor of ADN.es (2007), one of the first innovative news social media websites in Spain (Madrid, Grupo Planeta).
    • Newsroom Reorganization, Contents and Digital Media of 12 newspapers, local television and radio for the main regional and local media group in Spain.
    January 1996
    to
    January 1999
    Company Name CEO and General Manager
    • consultants in news media, content, product, business development, newsroom organization and design.
    • Managing Editor of Diario 16 (Madrid, 1995-97), a national newspaper and digital news media.
    January 1992
    to
    January 1995
    Managing Editor and Art Director of El Periódico de Catalunya Executive Editor
    • of the El Periódico de Catalunya´s special edition during Olympic Games in Barcelona, 1992.
    • Founder, Art Director and Managing Editor in El Sol, a Spanish national newspaper (Madrid, 1990-92).
    • Reporter in the business newspaper Cinco Días (Madrid, 1989) and the local newspaper El Ideal Gallego (A Coruña, Spain).
    • Career in Tech Companies Business and Technology consultant in Classora http://en.classora.com/ an innovative company working in semantic intelligence, web 3.0 and artificial intelligence applied to digital media.
    • Founding partner and shareholder of the digital marketing company Incuentra.com, now nlocal.es (Spain) and nlocal.mx (Mexico) after the sale of company to Plenum Media Group.
    Education
    1989
    Newspaper El País-Universidad Autónoma de Madrid Spain Master in Journalism (MA)
    1987
    Navarra University Spain Bachelor's Degree (BA) : Journalism Journalism
    Skills
    academic, Art Director, artificial intelligence, business development, com, Consultant, content, clients, Editor, drawing 9.5, http, innovation, Journalism, Latin, Director, Managing, marketing, 97, works, network, newspaper, newspapers, publications, radio, Reporter, research, Spanish, television, unique, video, websites
    ",DIGITAL-MEDIA +16121015," SALES ASSOCIATE Career Focus I am a dedicated, hardworking woman. I am trying to provide for a growing family. I am great with people, and handle myself well in difficult situations. I am looking to eventually go back to school and better my own life as well. As for now I am seeking any type of employment to be able to provide for the daily needs of myself and my children. Skills Speaking Sales and Marketing Customer and personal Service Active Listening Critical Thinking Reading Comprehension English Language Judgement and Decision Making Social Perceptiveness Persuasion Clerical Coordination Monitoring Time Management Negotiation Mathematics Service Oriented Food Production Active Learning Learning Strategies Instructing Production and Processing Education and Training June 2011 Stanhope Elmore High School － City , State GED Work Experience Sales Associate , 11/2015 － 12/2015 Company Name － City , State Greet customers and ascertain what each customer wants or needs. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Place special orders or call other stores to find desired items. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Ticket, arrange and display merchandise to promote sales. Exchange merchandise for customers and accept returns. Bag or package purchases, and wrap gifts. Clean shelves, counters, and tables. Server/Server Assistant , 08/2011 － 01/2012 Company Name － City , State Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Collect payments from customers. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. Prepare checks that itemize and total meal costs and sales taxes. Take orders from patrons for food or beverages. Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required. Present menus to patrons and answer questions about menu items, making recommendations upon request. Clean tables or counters after patrons have finished dining. Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties. Inform customers of daily specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Prepare tables for meals, including setting up items such as linens, silverware, and glassware. Stock service areas with supplies such as coffee, food, tableware, and linens. Remove dishes and glasses from tables or counters, take them to kitchen for cleaning. Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests. Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom. Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee. Escort customers to their tables. Fill salt, pepper, sugar, cream, condiment, and napkin containers. Garnish and decorate dishes in preparation for serving. Provide guests with information about local areas, including giving directions. Sales Associate , 01/2011 － 05/2014 Company Name － City , State Use computers for various applications, such as database management or word processing. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Sell tickets and other items to customers. Calculate total payments received during a time period, and reconcile this with total sales. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Sort, count, and wrap currency and coins. Stock shelves, and mark prices on shelves and items. Request information or assistance using paging systems. Compute and record totals of transactions. Compile and maintain non-monetary reports and records. Offer customers carry-out service at the completion of transactions. Recommend products to customers, based on customers' needs and interests. Answer customers' questions about products, prices, availability, product uses, and credit terms. Train customers' employees to operate and maintain new equipment. Pack customer purchases in bags or cartons. Stock shelves, racks, cases, bins, and tables with new or transferred merchandise. Stamp, attach, or change price tags on merchandise, referring to price list. Receive, open, unpack and issue sales floor merchandise. Clean display cases, shelves, and aisles. Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales. ","
    SALES ASSOCIATE
    Career Focus
    I am a dedicated, hardworking woman. I am trying to provide for a growing family. I am great with people, and handle myself well in difficult situations. I am looking to eventually go back to school and better my own life as well. As for now I am seeking any type of employment to be able to provide for the daily needs of myself and my children.
    Skills
    • Speaking
    • Sales and Marketing
    • Customer and personal Service
    • Active Listening
    • Critical Thinking
    • Reading Comprehension
    • English Language
    • Judgement and Decision Making
    • Social Perceptiveness
    • Persuasion
    • Clerical
    • Coordination
    • Monitoring
    • Time Management
    • Negotiation
    • Mathematics
    • Service Oriented
    • Food Production
    • Active Learning
    • Learning Strategies
    • Instructing
    • Production and Processing
    Education and Training
    June 2011 Stanhope Elmore High School － City , State GED
    Work Experience
    Sales Associate , 11/2015 － 12/2015 Company Name － City , State
    • Greet customers and ascertain what each customer wants or needs.
    • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
    • Answer questions regarding the store and its merchandise.
    • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
    • Place special orders or call other stores to find desired items.
    • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
    • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
    • Inventory stock and requisition new stock.
    • Ticket, arrange and display merchandise to promote sales.
    • Exchange merchandise for customers and accept returns.
    • Bag or package purchases, and wrap gifts.
    • Clean shelves, counters, and tables.
    Server/Server Assistant , 08/2011 － 01/2012 Company Name － City , State
    • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
    • Collect payments from customers.
    • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
    • Prepare checks that itemize and total meal costs and sales taxes.
    • Take orders from patrons for food or beverages.
    • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
    • Present menus to patrons and answer questions about menu items, making recommendations upon request.
    • Clean tables or counters after patrons have finished dining.
    • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
    • Inform customers of daily specials.
    • Explain how various menu items are prepared, describing ingredients and cooking methods.
    • Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
    • Stock service areas with supplies such as coffee, food, tableware, and linens.
    • Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
    • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
    • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
    • Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
    • Escort customers to their tables.
    • Fill salt, pepper, sugar, cream, condiment, and napkin containers.
    • Garnish and decorate dishes in preparation for serving.
    • Provide guests with information about local areas, including giving directions.
    Sales Associate , 01/2011 － 05/2014 Company Name － City , State
    • Use computers for various applications, such as database management or word processing.
    • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
    • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
    • Issue receipts, refunds, credits, or change due to customers.
    • Assist customers by providing information and resolving their complaints.
    • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
    • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
    • Greet customers entering establishments.
    • Answer customers' questions, and provide information on procedures or policies.
    • Sell tickets and other items to customers.
    • Calculate total payments received during a time period, and reconcile this with total sales.
    • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
    • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
    • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
    • Sort, count, and wrap currency and coins.
    • Stock shelves, and mark prices on shelves and items.
    • Request information or assistance using paging systems.
    • Compute and record totals of transactions.
    • Compile and maintain non-monetary reports and records.
    • Offer customers carry-out service at the completion of transactions.
    • Recommend products to customers, based on customers' needs and interests.
    • Answer customers' questions about products, prices, availability, product uses, and credit terms.
    • Train customers' employees to operate and maintain new equipment.
    • Pack customer purchases in bags or cartons.
    • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
    • Stamp, attach, or change price tags on merchandise, referring to price list.
    • Receive, open, unpack and issue sales floor merchandise.
    • Clean display cases, shelves, and aisles.
    • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
    ",SALES +25656981," CONSTRUCTION MANAGER Summary Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues. Accomplishments Effective administrator of both human and material resources. Able to take a project from the blueprint and contract stage, through complex troubleshooting, to finalization. Capable of delegating and prioritizing workload, scheduling manpower, equipment, and materials, monitoring productivity, quality, and safety, and coordinating a project to achieve on-target, timely, and seamless completion. Estimating: Strong analytical skills. Able to research cost and time factors in order to formulate competitive project bids while protecting the bottom line. Sensitive to budget constraints. Keen ability to properly allocate expenditures and profitably manage expenses within preset parameters. Communication: Articulate as a negotiator, presenter, advocate, and company spokesman. Provide a viable liaison between various professions, disciplines, trades, crafts, and multiple levels of management and employees. Manpower Development: Proven ability as a motivator, trainer, and team builder. Successful at matching talent to need. Able to identify and develop desirable personnel skills. Experience Construction Manager Oct 2013 to Current Company Name － City , State Manage all aspects of new home construction projects including customer relationship building, acquiring the proper building permits, budget creation, scheduling construction, and overseeing field operations. Direct personnel operations, conduct hiring, and schedule subcontractors and product material delivery. Manage multiple simultaneous custom homes ranging in price from $600,000 to $1.6 million in Omaha and surrounding communities. Oversee jobsite safety measures and municipal building code compliance per jurisdiction. Construction Manager Jan 2010 to Oct 2013 Company Name Oversaw and managed a $30 million a year production build of custom higher end townhomes in the Copper Ridge subdivision in Omaha, NE. Worked closely with the developer to provide daily updates and progress reports on every construction project. Job duties included pulling permits, scheduling the construction, hiring subcontractors, negotiating contracts, creating budgets, estimating, jobsite safety, personnel training, and overseeing field operations. Collaborated with the sales team on marketing to homebuyers to improve the sales process. Provided input and creative ideas to new homebuyers in order to create a unique and enjoyable home building experience. Constructed 85 out of 114 total homes built in less than 3 years. Managed the construction of 17 single family homes in the Saddlebrook Villas subdivision. General Contractor Aug 2007 to Current Company Name as an independent contractor specializing in remodeling services and new construction in both residential and commercial settings. Residential projects include basement, kitchen, and bathroom remodels, deck building, room additions, and sunrooms. Commercial projects include the retail and office build out for small and large businesses. Provide self-performing contracting as either the general contractor or as a subcontractor. Specialize in the restoration of older homes with modern updates and improvements. Helped to facilitate a multistate retail outlet store build for Omaha Steaks. Completed the retail space build out for the Complete Nutrition franchise in multiple states. Coordinated the building of multiple Scooters Coffee Shops in Lincoln, NE, Olathe, KS, West Des Moines, IA, and Omaha, NE. Remodeled the multiple cubicle office spaces at Mutual of Omaha, FDR, and DTN. Remodeled the press room of the WOWT News Station in Omaha, NE. Remodeled the Bellevue Foot and Ankle Clinic in Bellevue, NE. education and Professional Development Current student at Randal School of Real Estate Licensed Class C Contractor with the City of Omaha Insured and Bonded with the City of Omaha Registered Contractor with the Nebraska Department of Labor. Education OSHA Certified 10 Hours +*ICC Residential Class C Certification IRC 2009 *Lead Abatement Certified +*Experienced user of scheduling software, Microsoft Project and Builder Trend 2012 ITT Technical Institute School of Drafting and Design － City , State Certificate of Completion, Advanced Network Technologies, Omaha, Nebraska 2001 MSCE for Windows 2000 / Server andProfessional +*Diploma, Computer Programming Specialist, Institute of Computer Science, 1990-1992 Coursework: Mainframe programming languages in BAL, JCL, and COBAL. Skills BAL, budgets, budget, C, COBAL, Computer Programming, negotiating contracts, delivery, estimating, FDR, hiring, JCL, Mainframe, marketing, office, Microsoft Project, Network, new construction, developer, personnel, personnel training, press, programming, progress, Real Estate, relationship building, retail, safety, sales, scheduling, Trend, unique, Windows 2000 / Server ","
    CONSTRUCTION MANAGER
    Summary
    Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues.
    Accomplishments
    • Effective administrator of both human and material resources.
    • Able to take a project from the blueprint and contract stage, through complex troubleshooting, to finalization.
    • Capable of delegating and prioritizing workload, scheduling manpower, equipment, and materials, monitoring productivity, quality, and safety, and coordinating a project to achieve on-target, timely, and seamless completion.
    • Estimating: Strong analytical skills.
    • Able to research cost and time factors in order to formulate competitive project bids while protecting the bottom line.
    • Sensitive to budget constraints.
    • Keen ability to properly allocate expenditures and profitably manage expenses within preset parameters.
    • Communication: Articulate as a negotiator, presenter, advocate, and company spokesman.
    • Provide a viable liaison between various professions, disciplines, trades, crafts, and multiple levels of management and employees.
    • Manpower Development: Proven ability as a motivator, trainer, and team builder.
    • Successful at matching talent to need.
    • Able to identify and develop desirable personnel skills.
    Experience
    Construction Manager Oct 2013 to Current
    Company Name － City , State
    • Manage all aspects of new home construction projects including customer relationship building, acquiring the proper building permits, budget creation, scheduling construction, and overseeing field operations.
    • Direct personnel operations, conduct hiring, and schedule subcontractors and product material delivery.
    • Manage multiple simultaneous custom homes ranging in price from $600,000 to $1.6 million in Omaha and surrounding communities.
    • Oversee jobsite safety measures and municipal building code compliance per jurisdiction.
    Construction Manager Jan 2010 to Oct 2013
    Company Name
    • Oversaw and managed a $30 million a year production build of custom higher end townhomes in the Copper Ridge subdivision in Omaha, NE.
    • Worked closely with the developer to provide daily updates and progress reports on every construction project.
    • Job duties included pulling permits, scheduling the construction, hiring subcontractors, negotiating contracts, creating budgets, estimating, jobsite safety, personnel training, and overseeing field operations.
    • Collaborated with the sales team on marketing to homebuyers to improve the sales process.
    • Provided input and creative ideas to new homebuyers in order to create a unique and enjoyable home building experience.
    • Constructed 85 out of 114 total homes built in less than 3 years.
    • Managed the construction of 17 single family homes in the Saddlebrook Villas subdivision.
    General Contractor Aug 2007 to Current
    Company Name
    • as an independent contractor specializing in remodeling services and new construction in both residential and commercial settings.
    • Residential projects include basement, kitchen, and bathroom remodels, deck building, room additions, and sunrooms.
    • Commercial projects include the retail and office build out for small and large businesses.
    • Provide self-performing contracting as either the general contractor or as a subcontractor.
    • Specialize in the restoration of older homes with modern updates and improvements.
    • Helped to facilitate a multistate retail outlet store build for Omaha Steaks.
    • Completed the retail space build out for the Complete Nutrition franchise in multiple states.
    • Coordinated the building of multiple Scooters Coffee Shops in Lincoln, NE, Olathe, KS, West Des Moines, IA, and Omaha, NE.
    • Remodeled the multiple cubicle office spaces at Mutual of Omaha, FDR, and DTN.
    • Remodeled the press room of the WOWT News Station in Omaha, NE.
    • Remodeled the Bellevue Foot and Ankle Clinic in Bellevue, NE.
    • education and Professional Development Current student at Randal School of Real Estate Licensed Class C Contractor with the City of Omaha Insured and Bonded with the City of Omaha Registered Contractor with the Nebraska Department of Labor.
    Education
    OSHA Certified 10 Hours +*ICC Residential Class C Certification IRC 2009
    *Lead Abatement Certified +*Experienced user of scheduling software, Microsoft Project and Builder Trend 2012 ITT Technical Institute School of Drafting and Design － City , State
    Certificate of Completion, Advanced Network Technologies, Omaha, Nebraska 2001 MSCE for Windows 2000 / Server andProfessional +*Diploma, Computer Programming Specialist, Institute of Computer Science, 1990-1992 Coursework: Mainframe programming languages in BAL, JCL, and COBAL.
    Skills
    BAL, budgets, budget, C, COBAL, Computer Programming, negotiating contracts, delivery, estimating, FDR, hiring, JCL, Mainframe, marketing, office, Microsoft Project, Network, new construction, developer, personnel, personnel training, press, programming, progress, Real Estate, relationship building, retail, safety, sales, scheduling, Trend, unique, Windows 2000 / Server
    ",CONSTRUCTION +18264694," PRESIDENT Career Focus Creative Marketing Professional with an MBA seeking a new challenge after many years as a stay at home mom; broad-based background in highly competitive and dynamic organizations. Recognized as a decisive leader and excellent team player. Summary of Skills A proven professional, experienced in sales, marketing, management, and business development. Public and Private Sector experience with valuable network of contacts; Excellent communication and public relation skills; event planning & public speaking experience; Presented an International Honor Award by the U.S. Department of Agriculture's Foreign Agricultural Service for outstanding leadership and commitment to the promotion of U.S. agricultural trade worldwide, May 1998. Skilled multi-tasker Focused on customer satisfaction Training and development Marketing savvy Team management Deadline-oriented Accomplishments A proven professional, experienced in sales, marketing, management, and business development. Public and Private Sector experience with valuable network of contacts; Excellent communication and public relation skills; event planning & public speaking experience; Presented an International Honor Award by the U.S. Department of Agriculture's Foreign Agricultural Service for outstanding leadership and commitment to the promotion of U.S. agricultural trade worldwide, May 1998 Awarded Contract with Southern U. S. Trade Association to implement a Canadian/US Trade Mission, arranged and conducted conferences, handled guests transportation, assembled media kits and press releases: Master of Ceremony for several of the conferences and made presentations on international marketing GA's International Trade Division was recognized as a State Model of Excellence by the Small Business Administration at a Vision 2000 conference, Washington, DC 1998 Major: International Business, Honors Graduate; MBA Studies Abroad (Germany) - July 1991 Middle Georgia College, Cochran, GA., Honors Graduate County Coordinator for two successful Gubernatorial campaigns; Honored as an ""Admiral of the Georgia Navy"" Named Outstanding Young Women of America - '91 Executive Board for the University of Georgia's Center for International Agriculture 96- present State 4-H Volunteer- Judge for State Competitions '94-'99 GA Council of International Visitors - Host and Member of the Business Women's Council '93 -present Member of the Atlanta Chamber of Commerce Board of Directors, Refugee Women's Association of Metro Atlanta '95-96 English tutor to an Armenian family '94-'95 Atlanta Women in International Trade '95-present Georgia Economic Developer's Trade Committee '97-'99 Honored by Kennesaw State University for work on international training programs '97 Junior League of DeKalb County '93-99; Junior League of Ann Arbor 99-present Alumni Advisor to Georgia State University's Delta Sigma Pi Business Fraternity '88 Professional Experience President August 1999 to January 2002 Company Name － City , State Provide contract services to organizations through implementation of global business strategies: identifying new business opportunities, conducting market research, market promotions, trade show representation, and product demonstrations. Awarded Contract with Southern U. S. Trade Association to implement a Canadian/US Trade Mission, arranged and conducted conferences, handled guests transportation, assembled media kits and press releases: Master of Ceremony for several of the conferences and made presentations on international marketing. Negotiated on behalf of buyer/sellers for several large bulk commodity export transactions Director, International Trade Division November 1996 to August 1999 Company Name － City , State Atlanta, GA and Brussels, Belgium Supervised maintenance of international trade database and export trade lead program January 1998 to January 1998 Company Name － City , State was recognized as a State Model of Excellence by the Small Business Administration at a Vision 2000 conference, Washington, DC 1998 Provided strategic direction, management, budgetary allocation, training, & staffing of Atlanta and Brussels offices Consulted with companies in development of global business strategies Organized and managed trade show pavilions throughout Asia and the Americas Developed seminars on international trade: secured speakers, and facility locations Linked local suppliers with foreign buyers & distributors through trade shows, missions and promotional campaigns Supervised maintenance of international trade database and export trade lead program. Organized successful trade missions of GA companies to Canada and Mexico, exploring trading opportunities, organizing training seminars and hosting receptions for companies Developed department's promotional literature, brochures, publications an press releases Served on Southern United States Trade Association (SUSTA) ' 98 generic allocation committee, overseeing allocations of $900 M to the fifteen member states; Oversaw $400 M promotion for U.S Fresh Produce to Canada Implementation of food promotions in Canada, Costa Rica, UK, Russia, United States, Mexico, China and Japan Coordinated ""Taste of Georgia"" reception for press visitors during the Atlanta Olympic Games Served on Board of Directors for Agriculture '96, an agricultural pavilion in Centennial Park Coordinated Olympic Game volunteer activities for the Georgia Department of Agriculture Advisor to Atlanta U. S. Export Assistance Center Advisor to Georgia Specialty Foods Association Chairperson of InterTrade '97, an Atlanta-based trade conference attracting over 500 participants Assistant Director May 1995 to November 1996 Company Name － City , State International Account Executive November 1994 to May 1995 Company Name － City , State Appointed to the U.S. Department of Commerce-International Trade Division's District Export Council Scanwell Freight Express, International Freight Forwarder/ NVOCC, Atlanta, Georgia International Account Executive (11/94-5/95) Responsible for securing new logistic accounts; Computed air and ocean freight rate quotations Increased shipping volume through providing air and ocean consolidation Arranged for domestic cargo transportation with various trucking lines; Coordinated and monitored shipments; Liaison with overseas offices, airline and steamship lines; Prepared and reviewed international documentation Cotton/Textile Broker & Sales Manager October 1991 to November 1994 Company Name － City , State Successful track record of increasing cotton fiber and textile sales in the Southern U. S. and international markets; met or exceeded all company quotas Expanded domestic and overseas textile accounts through prospecting, cold calling and computer networks Advised management of industry regulations Negotiated new lines of credit and handled letter of credit transactions Directed company into Import/Export of other agricultural commodities; Arranged logistic details Trained at the International School of Cotton '90. Supervisor-Risk Fleet Management January 1989 to January 1990 Company Name － City , State Supervised and managed staff of five employees Coordinated property, casualty and automobile insurance coverage Negotiated contract renewal and new contract purchases Budget Analyst/Legislative Relations January 1988 to January 1988 Company Name － City , State Liaison to six large state government agencies; Negotiated budgetary requests with facility managers Education Masters in Business Administration : Business Administration , 1993 Mercer University, Stetson School of Business and Economics － City , State , US Masters in Business Administration, 1993 Mercer University, Stetson School of Business and Economics, Atlanta, GA. Bachelors : Business Administration, Finance, Risk Management/Insurance , 1987 University of Georgia, Terry College of Business Administration － City , State , US Bachelors in Business Administration, 1987 University of Georgia, Terry College of Business Administration, Athens, GA. Double Major: Finance, Risk Management/Insurance. Delta Gamma Sorority, UGA Student-Alumni Committee, Delta Sigma Pi Business Fraternity Associate , 1984 Middle Georgia College － City , State , US Associate in Business Administration, 1984 Middle Georgia College, Cochran, GA., Honors Graduate Vice President of Student Government, Advertising , 1984 Kernel College Newspaper Vice President of Student Government; Student Advisory Council to the GA Board of Regents; Assistant Editor & Advertising Editor of the Kernel College Newspaper; Voted ""Miss Middle Georgia College"" 1984 by Student Body INTERNSHIPS/COOPERATIVE EDUCATION/PART-TIME EMPLOYMENT MBA : International Business Mercer University Major: International Business, Honors Graduate; MBA Studies Abroad (Germany) - July 1991 Professional Affiliations Awarded Contract with Southern U. S. Trade Association to implement a Canadian/US Trade Mission, arranged and conducted conferences, handled guests transportation, assembled media kits and press releases: Master of Ceremony for several of the conferences and made presentations on international marketing Military Experience January 1993 to June 1983 Company Name County Coordinator for two successful Gubernatorial campaigns; Honored as an ""Admiral of the Georgia Navy"" Metro Atlanta Chamber of Commerce, Atlanta, GA, Membership Development, Sales Representative, 1993 Congressman Richard Ray, US House of Representatives. Washington, DC; Congressional Intern, Summer 1983 Languages English tutor to an Armenian Presentations Awarded Contract with Southern U. S. Trade Association to implement a Canadian/US Trade Mission, arranged and conducted conferences, handled guests transportation, assembled media kits and press releases Master of Ceremony for several of the conferences and made presentations on international marketing Skills Trade Show, Buyer, Buying/procurement, Market Research, Marketing, Accounts Through, Cold Calling, Commodities, Credit, Import/export, Prospecting, Sales, Sales In, Sales Manager, Fleet Management, Assistant Director, Liaison, Trading, Database, Games, Maintenance, Promotional, Staffing, Strategic Direction, Training, Budget, Account Executive, Documentation, Quotations, Shipping, Award, Business Development, Commercial Real Estate, Event Planning, Human Resources, In Sales, Northern Telecom, Peachtree, Property Management, Real Estate, Real Estate Lending, Sales Representative, Telecom, Training Programs, Induction, Mba, Finance, Risk Management, Advertising, Associate ","
    PRESIDENT
    Career Focus

    Creative Marketing Professional with an MBA seeking a new challenge after many years as a stay at home mom; broad-based background in highly competitive and dynamic organizations. Recognized as a decisive leader and excellent team player.

    Summary of Skills

    A proven professional, experienced in sales, marketing, management, and business development. Public and Private Sector experience with valuable network of contacts; Excellent communication and public relation skills; event planning & public speaking experience; Presented an International Honor Award by the U.S. Department of Agriculture's Foreign Agricultural Service for outstanding leadership and commitment to the promotion of U.S. agricultural trade worldwide, May 1998.
    • Skilled multi-tasker
    • Focused on customer satisfaction
    • Training and development
    • Marketing savvy
    • Team management
    • Deadline-oriented
    Accomplishments
    • A proven professional, experienced in sales, marketing, management, and business development. Public and Private Sector experience with valuable network of contacts; Excellent communication and public relation skills; event planning & public speaking experience; Presented an International Honor Award by the U.S. Department of Agriculture's Foreign Agricultural Service for outstanding leadership and commitment to the promotion of U.S. agricultural trade worldwide, May 1998
    • Awarded Contract with Southern U. S. Trade Association to implement a Canadian/US Trade Mission, arranged and conducted conferences, handled guests transportation, assembled media kits and press releases: Master of Ceremony for several of the conferences and made presentations on international marketing
    • GA's International Trade Division was recognized as a State Model of Excellence by the Small Business Administration at a Vision 2000 conference, Washington, DC 1998
    • Major: International Business, Honors Graduate; MBA Studies Abroad (Germany) - July 1991
    • Middle Georgia College, Cochran, GA., Honors Graduate
    • County Coordinator for two successful Gubernatorial campaigns; Honored as an ""Admiral of the Georgia Navy""
    • Named Outstanding Young Women of America - '91
    • Executive Board for the University of Georgia's Center for International Agriculture 96- present
    • State 4-H Volunteer- Judge for State Competitions '94-'99
    • GA Council of International Visitors - Host and Member of the Business Women's Council '93 -present
    • Member of the Atlanta Chamber of Commerce
    • Board of Directors, Refugee Women's Association of Metro Atlanta '95-96
    • English tutor to an Armenian family '94-'95
    • Atlanta Women in International Trade '95-present
    • Georgia Economic Developer's Trade Committee '97-'99
    • Honored by Kennesaw State University for work on international training programs '97
    • Junior League of DeKalb County '93-99; Junior League of Ann Arbor 99-present
    • Alumni Advisor to Georgia State University's Delta Sigma Pi Business Fraternity '88
    Professional Experience
    President
    August 1999 to January 2002     Company Name － City , State
    • Provide contract services to organizations through implementation of global business strategies: identifying new business opportunities, conducting market research, market promotions, trade show representation, and product demonstrations.
    • Awarded Contract with Southern U. S. Trade Association to implement a Canadian/US Trade Mission, arranged and conducted conferences, handled guests transportation, assembled media kits and press releases: Master of Ceremony for several of the conferences and made presentations on international marketing.
    • Negotiated on behalf of buyer/sellers for several large bulk commodity export transactions
    Director, International Trade Division
    November 1996 to August 1999     Company Name － City , State Atlanta, GA and Brussels, Belgium
    Supervised maintenance of international trade database and export trade lead program
    January 1998 to January 1998     Company Name － City , State
    • was recognized as a State Model of Excellence by the Small Business Administration at a Vision 2000 conference, Washington, DC 1998 Provided strategic direction, management, budgetary allocation, training, & staffing of Atlanta and Brussels offices
    • Consulted with companies in development of global business strategies
    • Organized and managed trade show pavilions throughout Asia and the Americas
    • Developed seminars on international trade: secured speakers, and facility locations
    • Linked local suppliers with foreign buyers & distributors through trade shows, missions and promotional campaigns
    • Supervised maintenance of international trade database and export trade lead program.
    • Organized successful trade missions of GA companies to Canada and Mexico, exploring trading opportunities, organizing training seminars and hosting receptions for companies
    • Developed department's promotional literature, brochures, publications an press releases
    • Served on Southern United States Trade Association (SUSTA) ' 98 generic allocation committee, overseeing allocations of $900 M to the fifteen member states; Oversaw $400 M promotion for U.S Fresh Produce to Canada
    • Implementation of food promotions in Canada, Costa Rica, UK, Russia, United States, Mexico, China and Japan
    • Coordinated ""Taste of Georgia"" reception for press visitors during the Atlanta Olympic Games
    • Served on Board of Directors for Agriculture '96, an agricultural pavilion in Centennial Park
    • Coordinated Olympic Game volunteer activities for the Georgia Department of Agriculture
    • Advisor to Atlanta U. S. Export Assistance Center
    • Advisor to Georgia Specialty Foods Association
    • Chairperson of InterTrade '97, an Atlanta-based trade conference attracting over 500 participants
    Assistant Director
    May 1995 to November 1996     Company Name － City , State
    International Account Executive
    November 1994 to May 1995     Company Name － City , State
    • Appointed to the U.S. Department of Commerce-International Trade Division's District Export Council Scanwell Freight Express, International Freight Forwarder/ NVOCC, Atlanta, Georgia International Account Executive (11/94-5/95)
    • Responsible for securing new logistic accounts; Computed air and ocean freight rate quotations
    • Increased shipping volume through providing air and ocean consolidation
    • Arranged for domestic cargo transportation with various trucking lines; Coordinated and monitored shipments;
    • Liaison with overseas offices, airline and steamship lines; Prepared and reviewed international documentation
    Cotton/Textile Broker & Sales Manager
    October 1991 to November 1994     Company Name － City , State
    • Successful track record of increasing cotton fiber and textile sales in the Southern U. S. and international markets; met or exceeded all company quotas
    • Expanded domestic and overseas textile accounts through prospecting, cold calling and computer networks
    • Advised management of industry regulations
    • Negotiated new lines of credit and handled letter of credit transactions
    • Directed company into Import/Export of other agricultural commodities; Arranged logistic details
    • Trained at the International School of Cotton '90.
    Supervisor-Risk Fleet Management
    January 1989 to January 1990     Company Name － City , State
    • Supervised and managed staff of five employees
    • Coordinated property, casualty and automobile insurance coverage
    • Negotiated contract renewal and new contract purchases
    Budget Analyst/Legislative Relations
    January 1988 to January 1988     Company Name － City , State Liaison to six large state government agencies; Negotiated budgetary requests with facility managers
    Education
    Masters in Business Administration : Business Administration , 1993 Mercer University, Stetson School of Business and Economics － City , State , US Masters in Business Administration, 1993 Mercer University, Stetson School of Business and Economics, Atlanta, GA.
    Bachelors : Business Administration, Finance, Risk Management/Insurance , 1987 University of Georgia, Terry College of Business Administration － City , State , US Bachelors in Business Administration, 1987 University of Georgia, Terry College of Business Administration, Athens, GA. Double Major: Finance, Risk Management/Insurance. Delta Gamma Sorority, UGA Student-Alumni Committee, Delta Sigma Pi Business Fraternity
    Associate , 1984 Middle Georgia College － City , State , US Associate in Business Administration, 1984 Middle Georgia College, Cochran, GA., Honors Graduate
    Vice President of Student Government, Advertising , 1984 Kernel College Newspaper Vice President of Student Government; Student Advisory Council to the GA Board of Regents; Assistant Editor & Advertising Editor of the Kernel College Newspaper; Voted ""Miss Middle Georgia College"" 1984 by Student Body INTERNSHIPS/COOPERATIVE EDUCATION/PART-TIME EMPLOYMENT
    MBA : International Business Mercer University Major: International Business, Honors Graduate; MBA Studies Abroad (Germany) - July 1991
    Professional Affiliations
    Awarded Contract with Southern U. S. Trade Association to implement a Canadian/US Trade Mission, arranged and conducted conferences, handled guests transportation, assembled media kits and press releases: Master of Ceremony for several of the conferences and made presentations on international marketing
    Military Experience
    January 1993 to June 1983 Company Name County Coordinator for two successful Gubernatorial campaigns; Honored as an ""Admiral of the Georgia Navy"" Metro Atlanta Chamber of Commerce, Atlanta, GA, Membership Development, Sales Representative, 1993 Congressman Richard Ray, US House of Representatives. Washington, DC; Congressional Intern, Summer 1983
    Languages
    English tutor to an Armenian
    Presentations
    Awarded Contract with Southern U. S. Trade Association to implement a Canadian/US Trade Mission, arranged and conducted conferences, handled guests transportation, assembled media kits and press releases Master of Ceremony for several of the conferences and made presentations on international marketing
    Skills

    Trade Show, Buyer, Buying/procurement, Market Research, Marketing, Accounts Through, Cold Calling, Commodities, Credit, Import/export, Prospecting, Sales, Sales In, Sales Manager, Fleet Management, Assistant Director, Liaison, Trading, Database, Games, Maintenance, Promotional, Staffing, Strategic Direction, Training, Budget, Account Executive, Documentation, Quotations, Shipping, Award, Business Development, Commercial Real Estate, Event Planning, Human Resources, In Sales, Northern Telecom, Peachtree, Property Management, Real Estate, Real Estate Lending, Sales Representative, Telecom, Training Programs, Induction, Mba, Finance, Risk Management, Advertising, Associate

    ",AGRICULTURE +11773767," BENEFIT ADVOCATE SUPERVISOR Summary Represent a reputable company as an Underwriter, proving my value by building and +supporting a healthy and profitable book of business. Highlights Licensed Property, Casualty, Life and Disabilty Insurance Agent in Washington. Technical and Soft Skill Coaching, Supervising, Coverage Counseling, Training. Development of Training Materials, Workflows, Procedures, SharePoint Sites, Wiki Pages, Quality Assurance Programs, Form Letters and Newsletter Articles. Problem Solving, De-Escalations, Employee Development, Quality Assurance Work Force Management, Time Keeping, Vacation Scheduling, Attendance and Schedule Adherence Coaching, Hiring, Employee Onboarding and Termination. Customer Care, Front-Line Underwriting, Needs Analysis, Cross Selling, Up Selling, Endorsing Policies, Billing Analysis, Collaboration, Project Management. Proficient with MS Windows, MS Office, Applied Epic, Vertafore Sagitta / BenefitPoint, CC Pulse, Verint Impact 360, Verba, Kronos, MyTime, DocuSign, Taleo, Cisco Enterprise/Finesse/Admin/Report Server, SalesForce Service Cloud and more. Running reports, analyzing and organizing data in Excel using pivot tables. Experience with products and services of a multitude of insurance carriers, including but not limited to American Modern, Chubb, Dairyland, Foremost, Kemper, RLI, Mapfre, MetLife, Mutual of Enumclaw, PersonalUmbrella.com, Progressive, Safeco, Travelers, Premera Blue Cross, Regence Blue Shield, United Healthcare, Aetna, Cigna, Kaiser Permanente, Group Health, Symetra, Unum, Delta Dental, Willamette Dental and VSP. Experience Benefit Advocate Supervisor May 2014 to Current Company Name － City , State Provide guidance and direction to a team of Licensed Life and Disability Benefit Advocates Present and promote Benefit Advocate services to both internal and external prospects. Assist Consultants and Client HR with advanced needs, sensitive and escalated issues. Provide guidance and assistance on insurance questions, client relations, carrier issues, guidelines, technical support and more. Coordinate daily operations, manage schedule and attendance adherence. Coach and train advocates on systems, benefits, carrier guidelines and soft skills. Conduct regular quality assurance, one-on-one's, performance reviews and team meetings. Monitor department service levels to ensure that quality customer service is maintained. Perform the work of Benefit Advocate during peak periods and take call escalations. Implement new systems and improve processes to create efficiencies. Customer Service Supervisor November 2011 to May 2014 Company Name － City , State Coach and provide guidance to 14 Licensed Property & Casualty Customer Service Agents Coordinate daily operations, manage schedule and attendance adherence. Support training and reinforce process recommendations aimed at developing a high performance team with an emphasis on account management and sales support. Conduct regular one-on-one's, performance reviews and team meetings. Monitor department service levels to ensure that quality customer service is maintained. Provide guidance and assistance on Insurance questions, customer relations, carrier issues, underwriter guidelines, technical support and more. Act as Hiring Manager, seeking talent, organizing interviews and making hiring decisions. Side by Side and remote monitoring for quality, performance and adherence purposes. Perform the work of customer service agent during peak periods and take call escalations. Create and represent the department on special projects/initiatives. Customer Service Lead September 2005 to October 2011 Company Name － City , State Assist department supervisors with the coaching, training and mentoring of Customer. Service Agents. Monitor department productivity, take escalated calls, answer questions. and provide assistance to co-workers. Take 40+ calls per day, assisting insured's and. agents with policy billing and servicing needs. Take on projects as needed. Education Bachelor of Social Sciences : 2009 University of Washington Law, Gender and Ethnicity The National Alliance for Insurance Education and Research Current Certified Insurance Councilor - Agency Management, Life & Health, Commercial Property Goal to complete Personal Lines and Commercial Casualty by the end of the year 2016 to earn my CIC designation. Skills account management, Agency, benefits, Billing, Cisco, Coach, Coaching, com, Counseling, Client, client relations, customer relations, Customer Service, Customer Care, direction, Hiring, HR, Insurance, Kronos, Law, Letters, meetings, mentoring, Excel, MS Office, SharePoint, MS Windows, Needs Analysis, Enterprise, Newsletter, organizing, peak, performance reviews, pivot tables, Policies, Problem Solving, improve processes, Project Management, quality, quality assurance, Research, Selling, sales support, Scheduling, Supervising, technical support, Employee Development, Training Materials, underwriter, Underwriting, Articles ","
    BENEFIT ADVOCATE SUPERVISOR
    Summary
    Represent a reputable company as an Underwriter, proving my value by building and +supporting a healthy and profitable book of business.
    Highlights
    • Licensed Property, Casualty, Life and Disabilty Insurance Agent in Washington.
    • Technical and Soft Skill Coaching, Supervising, Coverage Counseling, Training.
    • Development of Training Materials, Workflows, Procedures, SharePoint Sites, Wiki Pages,
    • Quality Assurance Programs, Form Letters and Newsletter Articles.
    • Problem Solving, De-Escalations, Employee Development, Quality Assurance
    • Work Force Management, Time Keeping, Vacation Scheduling, Attendance and
    • Schedule Adherence Coaching, Hiring, Employee Onboarding and Termination.
    • Customer Care, Front-Line Underwriting, Needs Analysis, Cross Selling,
    • Up Selling, Endorsing Policies, Billing Analysis, Collaboration, Project Management.
    • Proficient with MS Windows, MS Office, Applied Epic, Vertafore Sagitta / BenefitPoint, CC Pulse,
    • Verint Impact 360, Verba, Kronos, MyTime, DocuSign, Taleo, Cisco Enterprise/Finesse/Admin/Report Server, SalesForce Service Cloud and more.
    • Running reports, analyzing and organizing data in Excel using pivot tables.
    • Experience with products and services of a multitude of insurance carriers, including but not limited to American Modern, Chubb, Dairyland, Foremost, Kemper, RLI, Mapfre,
    • MetLife, Mutual of Enumclaw, PersonalUmbrella.com, Progressive, Safeco, Travelers, Premera Blue Cross, Regence Blue Shield, United Healthcare, Aetna, Cigna, Kaiser Permanente, Group Health, Symetra, Unum, Delta Dental, Willamette Dental and VSP.
    Experience
    Benefit Advocate Supervisor
    May 2014 to Current     Company Name － City , State
    • Provide guidance and direction to a team of Licensed Life and Disability Benefit Advocates Present and promote Benefit Advocate services to both internal and external prospects.
    • Assist Consultants and Client HR with advanced needs, sensitive and escalated issues.
    • Provide guidance and assistance on insurance questions, client relations, carrier issues, guidelines, technical support and more.
    • Coordinate daily operations, manage schedule and attendance adherence.
    • Coach and train advocates on systems, benefits, carrier guidelines and soft skills.
    • Conduct regular quality assurance, one-on-one's, performance reviews and team meetings.
    • Monitor department service levels to ensure that quality customer service is maintained.
    • Perform the work of Benefit Advocate during peak periods and take call escalations.
    • Implement new systems and improve processes to create efficiencies.
    Customer Service Supervisor
    November 2011 to May 2014     Company Name － City , State
    • Coach and provide guidance to 14 Licensed Property & Casualty Customer Service Agents Coordinate daily operations, manage schedule and attendance adherence.
    • Support training and reinforce process recommendations aimed at developing a high performance team with an emphasis on account management and sales support.
    • Conduct regular one-on-one's, performance reviews and team meetings.
    • Monitor department service levels to ensure that quality customer service is maintained.
    • Provide guidance and assistance on Insurance questions, customer relations, carrier issues, underwriter guidelines, technical support and more.
    • Act as Hiring Manager, seeking talent, organizing interviews and making hiring decisions.
    • Side by Side and remote monitoring for quality, performance and adherence purposes.
    • Perform the work of customer service agent during peak periods and take call escalations.
    • Create and represent the department on special projects/initiatives.
    Customer Service Lead
    September 2005 to October 2011     Company Name － City , State
    • Assist department supervisors with the coaching, training and mentoring of Customer.
    • Service Agents.
    • Monitor department productivity, take escalated calls, answer questions.
    • and provide assistance to co-workers.
    • Take 40+ calls per day, assisting insured's and.
    • agents with policy billing and servicing needs.
    • Take on projects as needed.
    Education
    Bachelor of Social Sciences : 2009 University of Washington Law, Gender and Ethnicity The National Alliance for Insurance Education and Research Current Certified Insurance Councilor - Agency Management, Life & Health, Commercial Property Goal to complete Personal Lines and Commercial Casualty by the end of the year 2016 to earn my CIC designation.
    Skills
    account management, Agency, benefits, Billing, Cisco, Coach, Coaching, com, Counseling, Client, client relations, customer relations, Customer Service, Customer Care, direction, Hiring, HR, Insurance, Kronos, Law, Letters, meetings, mentoring, Excel, MS Office, SharePoint, MS Windows, Needs Analysis, Enterprise, Newsletter, organizing, peak, performance reviews, pivot tables, Policies, Problem Solving, improve processes, Project Management, quality, quality assurance, Research, Selling, sales support, Scheduling, Supervising, technical support, Employee Development, Training Materials, underwriter, Underwriting, Articles
    ",ADVOCATE +16605640," ADMINISTRATIVE ASSISTANT Summary Experienced Administrative Assistant with extensive background providing support to college Dean of Student Success, Associate Vice President of Student Affairs and Vice President of Student Affairs. Technically proficient, with experience in using wide range of computer software and systems. Provided support and counsel on projects requiring confidentiality, independent thinking, and competence. Processed budgetary issues, employee records. Triaged and managed student needs. Assisted in college wide committees and projects. Core Qualifications Microsoft Office Suite Datatel Power Campus BlackBoard Student Affairs Record System (SARS) ImageNow Siemens (Call Center Software) Professional Experience 07/2013 to Current ADMINISTRATIVE ASSISTANT Company Name － City , State Responsible for administrative support functions for division Dean. Maintain schedule and coordinate plans for meetings, including logistical, catering and technical needs. Provide support services for department faculty. Supervision/Management Provide oversight for the federal student worker. Process and approve payroll for staff and student worker. Budgetary Support Maintain budget for School of Education Undergraduate and Graduate programs. Process requisitions and purchase orders for all School of Education budget lines. Maintain accurate accounting records. Track and manage travel plans and budget. 01/2005 to 01/2011 ADMINISTRATIVE ASSISTANT Company Name － City , State Provide administrative support to the Dean of Student Success and Vice President of Student Affairs. In this capacity, responsible for: Administrative Support Responsible for administrative support functions for senior level college administrator. Coordinate and prepare all files for discipline and judiciary level actions for both the student and the Judicial Hearing Board. Maintain schedule and coordinate plans for meetings, including logistical, catering and technical needs. Develop metrics on student servicing levels. Provide support services for a professional staff of forty, maintaining balance between student appointments and their academic and college-wide responsibilities in faculty union environment. Design report templates for efficiency monitoring of student mentoring book loan program. Monitor Faculty and Cadre hours to ensure budgetary compliance. Supervision/Management Provide oversight for the Student Success Center front desk staff and student workers. Participate in training new staff both professional and support. Assist in creation of front desk service procedures. Train all new front desk staff and oversee student workers. Customer Service Effectively communicate with students, parents, staff and faculty in accordance with FERPA (Family Educational Rights Privacy Act) regulations. Assist with College's call center during peak periods. Train all new employees on SARS scheduling management system. JENNIFER BODEK 2 Budgetary Support Provide support to the management of Student Success Center Operating Budget. Maintain budget for Title III and PECO Minority Male Mentoring Program grant funds as well as other smaller grant funds within Student Affairs. Process requisitions and purchase orders for all Student Affairs budget lines. Maintain accurate accounting records for federal grants. Streamline College's Foundation book loan process to students, resulting in more efficiency. Technology Support SARS Administrator and Super User (scheduling management system) for Student Affairs; act as software systems contact both inside the college and point of contact for benchmarking information. Provide support to all Student Affairs staff on projects requiring use of basic office software. 01/1999 to 01/2004 ADMINISTRATIVE ASSISTANT Company Name － City , State Assisted with all daily functions of a small family-owned sign shop. Learned use of CASmate and CASwin software to perform basic sign design. Assisted with converting all customer information in paper files to business software. Maintained office and sign production supplies. Performed multiple facets of customer service, from point of inquiry to billing. Researched vendors to ensure getting lowest possible costs to maintain competitive pricing. 01/1998 to 01/1999 ADMINISTRATIVE ASSISTANT Company Name － City , State Performed all front desk receptionist operations, including answering phones and scheduling appointments. Organized small office filing system to better match newer insurance reimbursement procedures. Submitted insurance reimbursement forms for office as well as patients. Provided customers with reminder calls for routine check up scheduling. Kept office and waiting area tidy and welcoming to reduce patient tension while waiting. Education and Training Spring 2013 Bachelor of Science : Business Administration Albright College － City , State Business Administration January 2016 Master of Science Fall 2006 Associate of Liberal Studies Montgomery County Community College － City , State mc3.edu, 610-819-2070 +Rodney Altemose, EdD, Executive Director, Bucks County Community College, Rodney.Altemose@bucks.edu, 215-258-7700 Ext. 7750 +Andrea M. Porter, M.L.A., Registrar, School of Design, University of Pennsylvania, anporter@design.upenn.edu, 215-898-6210 Montgomery County Community College Completed CQI Training; participated in Technology Block Party. +Appointed to committees related to College Hall Renovations for Student Affairs, Institutional Effectiveness and Enrollment Management's One Stop Shop, Auxiliary Services Department, Student Affairs Spirit and multiple Hiring Committees. +WRITTEN REFERENCES AVAILABLE UPON REQUEST +Steady Moono, EdD, Vice President of West Campus Skills academic, accounting, Administrative Support, Streamline, balance, basic, benchmarking, billing, book, Budget, call center, competitive, Customer Service, filing, forms, funds, grants, Hiring, imaging, insurance, layout design, Director, meetings, Mentoring, Access, Microsoft Office Suite, office, Microsoft Project, Publisher, payroll, peak, pricing, receptionist, scheduling, Siemens, Supervision, answering phones, Visio, WRITTEN ","
    ADMINISTRATIVE ASSISTANT
    Summary

    Experienced Administrative Assistant with extensive background providing support to college Dean of Student Success, Associate Vice President of Student Affairs and Vice President of Student Affairs. Technically proficient, with experience in using wide range of computer software and systems. Provided support and counsel on projects requiring confidentiality, independent thinking, and competence. Processed budgetary issues, employee records. Triaged and managed student needs. Assisted in college wide committees and projects.

    Core Qualifications
    • Microsoft Office Suite
    • Datatel
    • Power Campus
    • BlackBoard
    • Student Affairs Record System (SARS)
    • ImageNow
    • Siemens (Call Center Software)
    Professional Experience
    07/2013 to Current
    ADMINISTRATIVE ASSISTANT Company Name － City , State
    • Responsible for administrative support functions for division Dean.
    • Maintain schedule and coordinate plans for meetings, including logistical, catering and technical needs.
    • Provide support services for department faculty.
    • Supervision/Management Provide oversight for the federal student worker.
    • Process and approve payroll for staff and student worker.
    • Budgetary Support Maintain budget for School of Education Undergraduate and Graduate programs.
    • Process requisitions and purchase orders for all School of Education budget lines.
    • Maintain accurate accounting records.
    • Track and manage travel plans and budget.
    01/2005 to 01/2011
    ADMINISTRATIVE ASSISTANT Company Name － City , State
    • Provide administrative support to the Dean of Student Success and Vice President of Student Affairs.
    • In this capacity, responsible for: Administrative Support Responsible for administrative support functions for senior level college administrator.
    • Coordinate and prepare all files for discipline and judiciary level actions for both the student and the Judicial Hearing Board.
    • Maintain schedule and coordinate plans for meetings, including logistical, catering and technical needs.
    • Develop metrics on student servicing levels.
    • Provide support services for a professional staff of forty, maintaining balance between student appointments and their academic and college-wide responsibilities in faculty union environment.
    • Design report templates for efficiency monitoring of student mentoring book loan program.
    • Monitor Faculty and Cadre hours to ensure budgetary compliance.
    • Supervision/Management Provide oversight for the Student Success Center front desk staff and student workers.
    • Participate in training new staff both professional and support.
    • Assist in creation of front desk service procedures.
    • Train all new front desk staff and oversee student workers.
    • Customer Service Effectively communicate with students, parents, staff and faculty in accordance with FERPA (Family Educational Rights Privacy Act) regulations.
    • Assist with College's call center during peak periods.
    • Train all new employees on SARS scheduling management system.
    • JENNIFER BODEK 2 Budgetary Support Provide support to the management of Student Success Center Operating Budget.
    • Maintain budget for Title III and PECO Minority Male Mentoring Program grant funds as well as other smaller grant funds within Student Affairs.
    • Process requisitions and purchase orders for all Student Affairs budget lines.
    • Maintain accurate accounting records for federal grants.
    • Streamline College's Foundation book loan process to students, resulting in more efficiency.
    • Technology Support SARS Administrator and Super User (scheduling management system) for Student Affairs; act as software systems contact both inside the college and point of contact for benchmarking information.
    • Provide support to all Student Affairs staff on projects requiring use of basic office software.
    01/1999 to 01/2004
    ADMINISTRATIVE ASSISTANT Company Name － City , State
    • Assisted with all daily functions of a small family-owned sign shop.
    • Learned use of CASmate and CASwin software to perform basic sign design.
    • Assisted with converting all customer information in paper files to business software.
    • Maintained office and sign production supplies.
    • Performed multiple facets of customer service, from point of inquiry to billing.
    • Researched vendors to ensure getting lowest possible costs to maintain competitive pricing.
    01/1998 to 01/1999
    ADMINISTRATIVE ASSISTANT Company Name － City , State
    • Performed all front desk receptionist operations, including answering phones and scheduling appointments.
    • Organized small office filing system to better match newer insurance reimbursement procedures.
    • Submitted insurance reimbursement forms for office as well as patients.
    • Provided customers with reminder calls for routine check up scheduling.
    • Kept office and waiting area tidy and welcoming to reduce patient tension while waiting.
    Education and Training
    Spring 2013
    Bachelor of Science : Business Administration Albright College － City , State Business Administration
    January 2016
    Master of Science
    Fall 2006
    Associate of Liberal Studies Montgomery County Community College － City , State
    mc3.edu, 610-819-2070 +Rodney Altemose, EdD, Executive Director, Bucks County Community College, Rodney.Altemose@bucks.edu, 215-258-7700 Ext. 7750 +Andrea M. Porter, M.L.A., Registrar, School of Design, University of Pennsylvania, anporter@design.upenn.edu, 215-898-6210 Montgomery County Community College Completed CQI Training; participated in Technology Block Party. +Appointed to committees related to College Hall Renovations for Student Affairs, Institutional Effectiveness and Enrollment Management's One Stop Shop, Auxiliary Services Department, Student Affairs Spirit and multiple Hiring Committees. +WRITTEN REFERENCES AVAILABLE UPON REQUEST +Steady Moono, EdD, Vice President of West Campus
    Skills
    academic, accounting, Administrative Support, Streamline, balance, basic, benchmarking, billing, book, Budget, call center, competitive, Customer Service, filing, forms, funds, grants, Hiring, imaging, insurance, layout design, Director, meetings, Mentoring, Access, Microsoft Office Suite, office, Microsoft Project, Publisher, payroll, peak, pricing, receptionist, scheduling, Siemens, Supervision, answering phones, Visio, WRITTEN
    ",APPAREL +14449423," STAFF ACCOUNTANT Professional Profile To advance in professional and personal experiences within Finance, Tax Accounting and Management To obtain a Staff Accountant position that will enable me to perform my best using my mathematical, numerical, accounting and analytical ability for the betterment of the organization. Highly proactive professional with 10+ years of experience in accounting and economics. Eager to achieve highest standard of accounting operations and greatest quality of work. Outstanding communication (written and spoken), drafting and computer skills. Strong critical thinking skills. High Proficiency in all computer applications. Remarkable skill at organizing work and resolving problems that arise in day to day activities. In-depth ability to work with difficult clientele in a respectful and courteous manner. Observant, intuitive and conscientious with great attention to detail. Deep ability to develop and institute processes and procedures. Qualifications Microsoft applications Excellent writing skills Research support Analytical skills Independent worker Time management Attention to detail Relevant Experience Accounting Skills Operated computers programmed with accounting software to record, store, and analyze information. Research Investigated and analyzed client complaints to identify and resolve issues. Reporting Maintained status reports to provide management with updated information for client projects. Training Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Experience Staff Accountant 04/2006 to 09/2016 Company Name City , State Manage the annual property tax cycle by filing personal property tax returns, managing the assessment process and approving property tax bills Provide essential support for senior tax professionals in the administration and coordination of tax engagements. Track and maintain client real estate tax data from various sources; municipalities, legal, US Counties, etc. Coordination with administration associates for data tracking, scheduling, and billing. Receipt, review, segregation, and process of postal tax bills and other correspondences received. Senior Management communications and reporting on tax accounting discrepancies in billing. Tax accounting and assessment data entry utilizing Property Tax Management System (PTMS); updating account numbers, collector information, Real property specifics, and other appropriate information. Create/execute notice of value (NOV) variance reporting through established parameters in PTMS Follow through on acquiring necessary refund(s) for erroneous fund dispersals on tax debts Obtain and assess Assessor Property Record Cards (PRC's) to identify land values on properties exceeding established thresholds Monitor Appeals and Hearing deadlines tracking for compliance. Financial Aid Accounting Administrator 06/2004 to 04/2006 Company Name City , State Provide proficient daily accounting processes and procedures in accordance to the established policies within the Financial Aid Accounting Department of Bradford Schools. Execute and analyze financial delinquency reports to determine tuition account Verify and/or write-of debit and credit balances on inactive tuition accounts. Responsible for Month-End financial closing procedures which includes posting to the General Ledger accounts in Solomon Reconcile the corporate account receivables systems against an institution's account payable system. Perform individual account analysis after each month-end closing. Complete financial statement reconciliations to verify any outstanding payments, deposits, service fees, and other forms of funds in transit Write and review check requests for account refunds and route checks to appropriate financial institution. Perform weekly withdrawal calculations to determine account refund or deficit status Provide associate assistance, support, and advice where applicable Prepare and file monthly Sales & Use Tax online. Customer Care Consultant 09/2002 to 04/2003 Company Name City , State Processed request for real estate accounts and loans through telephone communications with prospective clients. Responded to electronic communications regarding loan and general account status Provide staff assistance, support, and advice where applicable Adhered to establish policies and procedures. Performed additional duties as a mortgage consultant to include providing clients with general information on mortgage terms and products, credit ratings and options, and other customer care and support. Computer Programmer 04/1998 to 05/2001 Company Name City , State Maintain and support the Banner CIS utility system by performing upgrades and modifying defects using the Oracle Forms Developer/Designer 2000 with an Oracle database. Full Life Cycle system development and implementation including planning, assisting, recommending, and execution of established plans for implementation Support, recommend, and implement established practices and procedures Quality assurance system testing of Banner utilities processing to include processing meter readings, generating charges, and processing payments Client code implementations and system support, dial-in client system development upgrades and bug fixes, and technical documentations for client specific system enhancements. System Integration Consulting and direct client contact. Performed business documentation for initial client system specifications. Computer Programmer Analyst 06/1996 to 04/1998 Company Name City , State Development and enhancements of software to meet client needs Full Life Cycle system development and implementation Supported and maintained existing system utilizing embedded SQL within the C programming language used to read, update, fetch, and insert rows from a remote database. Client code implementations and system support, dial-in client system development upgrades and bug fixes for client specific system enhancements Operating platforms included OS/2 and Windows Developing, editing, and executing test tables (scripts) for proper performance. Technical documentation of work proposals for assignment scope, test results, and for specific install instructions for customer delivery items, applications, and requirement studies which outlined the customers' systems request. All technical documentation created utilizing Microsoft Word, Excel and other office documentation applications. Education Diploma : Accounting April 2004 Kings College City , State Accounting Bachelor of Science : Computer Science May 1995 South Carolina State University Computer Science Affiliations Member of Institute for Professionals in Taxation (IPT) +2006 - Present + NC Notary +2000 - Present Skills Accounting, billing, C programming, closing, consultant, Consulting, credit, Client, clients, customer care, data entry, database, debit, delivery, documentation, editing, Senior Management, fetch, filing, Financial, Forms, Full Life Cycle, funds, General Ledger accounts, legal, managing, Excel, office, Windows, Microsoft Word, month-end closing, Oracle, Oracle database, Designer 2000, Developer, OS/2, processing payments, policies, processes, proposals, Quality assurance, read, real estate, reporting, requirement, Sales, scheduling, scripts, Solomon, SQL, System Integration, tables, Tax accounting, Tax, tax returns, Technical documentation, telephone, upgrades, utilities ","
    STAFF ACCOUNTANT
    Professional Profile
    To advance in professional and personal experiences within Finance, Tax Accounting and Management To obtain a Staff Accountant position that will enable me to perform my best using my mathematical, numerical, accounting and analytical ability for the betterment of the organization. Highly proactive professional with 10+ years of experience in accounting and economics. Eager to achieve highest standard of accounting operations and greatest quality of work. Outstanding communication (written and spoken), drafting and computer skills. Strong critical thinking skills. High Proficiency in all computer applications. Remarkable skill at organizing work and resolving problems that arise in day to day activities. In-depth ability to work with difficult clientele in a respectful and courteous manner. Observant, intuitive and conscientious with great attention to detail. Deep ability to develop and institute processes and procedures.
    Qualifications
    • Microsoft applications
    • Excellent writing skills
    • Research support
    • Analytical skills
    • Independent worker
    • Time management
    • Attention to detail
    Relevant Experience
    Accounting Skills
    • Operated computers programmed with accounting software to record, store, and analyze information.
    Research
    • Investigated and analyzed client complaints to identify and resolve issues.
     Reporting
    • Maintained status reports to provide management with updated information for client projects.
     Training
    • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
    Experience
    Staff Accountant 04/2006 to 09/2016 Company Name City , State
    • Manage the annual property tax cycle by filing personal property tax returns, managing the assessment process and approving property tax bills Provide essential support for senior tax professionals in the administration and coordination of tax engagements.
    • Track and maintain client real estate tax data from various sources; municipalities, legal, US Counties, etc.
    • Coordination with administration associates for data tracking, scheduling, and billing.
    • Receipt, review, segregation, and process of postal tax bills and other correspondences received.
    • Senior Management communications and reporting on tax accounting discrepancies in billing.
    • Tax accounting and assessment data entry utilizing Property Tax Management System (PTMS); updating account numbers, collector information, Real property specifics, and other appropriate information.
    • Create/execute notice of value (NOV) variance reporting through established parameters in PTMS Follow through on acquiring necessary refund(s) for erroneous fund dispersals on tax debts Obtain and assess Assessor Property Record Cards (PRC's) to identify land values on properties exceeding established thresholds Monitor Appeals and Hearing deadlines tracking for compliance.
    Financial Aid Accounting Administrator 06/2004 to 04/2006 Company Name City , State
    • Provide proficient daily accounting processes and procedures in accordance to the established policies within the Financial Aid Accounting Department of Bradford Schools.
    • Execute and analyze financial delinquency reports to determine tuition account Verify and/or write-of debit and credit balances on inactive tuition accounts.
    • Responsible for Month-End financial closing procedures which includes posting to the General Ledger accounts in Solomon Reconcile the corporate account receivables systems against an institution's account payable system.
    • Perform individual account analysis after each month-end closing.
    • Complete financial statement reconciliations to verify any outstanding payments, deposits, service fees, and other forms of funds in transit Write and review check requests for account refunds and route checks to appropriate financial institution.
    • Perform weekly withdrawal calculations to determine account refund or deficit status Provide associate assistance, support, and advice where applicable Prepare and file monthly Sales & Use Tax online.
    Customer Care Consultant 09/2002 to 04/2003 Company Name City , State
    • Processed request for real estate accounts and loans through telephone communications with prospective clients.
    • Responded to electronic communications regarding loan and general account status Provide staff assistance, support, and advice where applicable Adhered to establish policies and procedures.
    • Performed additional duties as a mortgage consultant to include providing clients with general information on mortgage terms and products, credit ratings and options, and other customer care and support.
    Computer Programmer 04/1998 to 05/2001 Company Name City , State
    • Maintain and support the Banner CIS utility system by performing upgrades and modifying defects using the Oracle Forms Developer/Designer 2000 with an Oracle database.
    • Full Life Cycle system development and implementation including planning, assisting, recommending, and execution of established plans for implementation Support, recommend, and implement established practices and procedures Quality assurance system testing of Banner utilities processing to include processing meter readings, generating charges, and processing payments Client code implementations and system support, dial-in client system development upgrades and bug fixes, and technical documentations for client specific system enhancements.
    • System Integration Consulting and direct client contact.
    • Performed business documentation for initial client system specifications.
    Computer Programmer Analyst 06/1996 to 04/1998 Company Name City , State
    • Development and enhancements of software to meet client needs Full Life Cycle system development and implementation Supported and maintained existing system utilizing embedded SQL within the C programming language used to read, update, fetch, and insert rows from a remote database.
    • Client code implementations and system support, dial-in client system development upgrades and bug fixes for client specific system enhancements Operating platforms included OS/2 and Windows Developing, editing, and executing test tables (scripts) for proper performance.
    • Technical documentation of work proposals for assignment scope, test results, and for specific install instructions for customer delivery items, applications, and requirement studies which outlined the customers' systems request.
    • All technical documentation created utilizing Microsoft Word, Excel and other office documentation applications.
    Education
    Diploma : Accounting April 2004 Kings College City , State Accounting
    Bachelor of Science : Computer Science May 1995 South Carolina State University Computer Science
    Affiliations
    Member of Institute for Professionals in Taxation (IPT) +2006 - Present +
    NC Notary +2000 - Present
    Skills
    Accounting, billing, C programming, closing, consultant, Consulting, credit, Client, clients, customer care, data entry, database, debit, delivery, documentation, editing, Senior Management, fetch, filing, Financial, Forms, Full Life Cycle, funds, General Ledger accounts, legal, managing, Excel, office, Windows, Microsoft Word, month-end closing, Oracle, Oracle database, Designer 2000, Developer, OS/2, processing payments, policies, processes, proposals, Quality assurance, read, real estate, reporting, requirement, Sales, scheduling, scripts, Solomon, SQL, System Integration, tables, Tax accounting, Tax, tax returns, Technical documentation, telephone, upgrades, utilities
    ",ACCOUNTANT +29525715," CHIEF INNOVATION AND OUTREACH OFFICER Professional Summary Creative, social innovator with extensive project experience from original concept to strategic development. Talents include thoughtful and socially-conscious program design, systems thinking across disciplines and departments, inert ability to problem solve, and consistent dedication to authentic collaboration, even in the most challenging circumstances. Core Qualifications Change management and ability to shift roles and problem-solve quickly in an emerging organization Expertise in progressive K-12 education models, instructional design, policy and politics around education reform efforts Lead developer and facilitator in training and professional growth Creative problem solving in scenarios with multiple variables Acute awareness for budget management and resource allocation Systems thinking and ecological approach to program development, implementation and evaluation Positive, energetic and a believer of creating a culture of risk-taking, reflection, and humor to do our collective best work Experience 06/2013 to Current Chief Innovation and Outreach Officer Company Name － City , State Leadership and Program Development: Provided leadership for innovation, growth, and development of a progressive K-8 education program. Defined, implemented, and fostered clear and transparent processes to support innovation at every level of the organization. Implemented new ways to gather data and measure impact around student learning, development and assessment of the whole child. Project Management and Creative Development: Identified projects that have strong potential and allocate budgets to test them. Developed prototypes and gathered feedback around the impact and value for innovative and appropriate growth. Ensured alignment of innovation projects with the vision and mission of the ECS. Relationship Building and Outreach: Empowered professional transformation through professional growth experiences. Supported internal communication to build brand and culture. Developed external communication platforms to build connection with progressive education mindset throughout the region. Visioning, Mission Development, and Implementation: Planned, designed, and conducted strategic planning sessions that adhere to the ECS Guiding Principles and mission for building an ecologically literate citizenry. Coordinated opportunities for deep dives into environmental mission and for further reflection and connection with organizational culture. Conducted mindset growth opportunities for faculty to build leadership capacity and resilience. Financial Management and Budgeting: Project managed the design and execution of a 1.2 million renovation and retrofit for a new education facility.  Supported annual collaborative budgeting, annual audit, and fiscal management of a 12 million dollar, public sector, non profit organization. 10/2014 to 04/2015 Consultant - Green and Healthy Schools Academy Company Name － City , State Collaboratively researched, planned and executed deep professional development experiences for educators, administrators, and community members around culture development and systemic change. Utilized human-centered design and mindset techniques to support professional transformation. 06/2008 to 06/2013 Curriculum Architect and Academic Director Company Name － City , State Developed an innovative curriculum model that utilizes the environment as a teaching tool. Engaged partnerships with organizations to develop relationships rather than ""one-hit-wonder"" programs. Piloted alternative measurements for student thinking and learning. Provided leadership for changing the conversation around education, the profession, school governance, and school design. Utilized human-centered design to support and develop systems and infrastructure to ""rethink school."" 07/2008 to 07/2009 Science Educator and Environmental Coordinator Company Name － City , State Instructed students at all grade levels using non-traditional practices, including using 600+ acre park as an extended classroom. Developed curriculum for all grade levels integrating the science, tech, and engineering standards. Provided professional development for teachers in curriculum development and integration of content areas. Supported infrastructure, systems, and early development of a new organization. 09/2004 to 09/2007 Educator - Center for the Highly Gifted Company Name － City , State Instructed 4th grade highly gifted students with various levels and abilities in math, reading, social studies, sciences, and the arts. Created and adapted curriculum materials for instruction based on curriculum blueprints from elementary and middle school guidelines. Worked collaboratively with the Washington National Opera to create original operas with 75 students annually. Provided a basis of knowledge of gifted education to parents, colleagues and community. Taught and practiced problem solving, creative problem solving and creative thinking models with students. 02/2001 to 08/2002 Account Executive Company Name － City , State Coordinated and executed public relation strategies, events, and media placements. Discussed and prepared crisis communication plans for clients and strategic partners. Designed and implemented environmental communications programs for corporate clients. Advised clients on strategic philanthropy partnerships and environmental education programs. 01/2000 to 02/2001 Account Coordinator Company Name － City , State Supported media relations, media lists, and outreach efforts for clients. Refined materials, publications, and marketing pieces. Developed internal cultural programs to support a fun, thoughtful, and creative work environment. 05/1998 to 01/2000 Education and Outreach Coordinator Company Name － City , State Developed new Energy and Resource Conservation Education program for grades 2-12. Drafted grant proposals for environmental education projects in the Pittsburgh City Schools. Designed, authored and edited program newsletter and other publications and presentations. Wrote curriculum about the built environment for vocational and middle school students. Planned teacher workshops and events to illustrate connections of the natural and built environments. Education 2012 Principal Certification : School Leadership Gannon University － City , State 2004 Masters : Curriculum Design and Instruction University of Maryland College － City , State Creative Initiatives in Teacher Education (CITE) Program 1998 BA : Environmental Studies Allegheny College － City , State Professional Affiliations Trained in Human Centered Design at Luma Institute Completed Including Ourselves in the Change Equation: Personal Learning for Organizational Performance, Harvard University Graduate School of Education Member of the design team for the Pittsburgh STEM Ecosystem sponsored by Remake Learning and the Carnegie Science Center Member of the Remake Learning Network Chief proposal writer for the Thinking Lab HS XQ application  Volunteer curriculum integration adviser to the Pittsburgh Opera Creator of Think Out Loud monthly sessions to encourage and advance the education profession and to promote educator voice in redesigning what schools could ""look like"" regionally Additional Information Pittsburgh's 40 under 40 Award winner (2015) Presenter at the Healthy Schools Summit (2016) Heinz Endowment's SyncUp Non Profit Women's Leadership Development Cohort (ongoing) Western Pennsylvania Environmental Award, (2015)- Curriculum designer for the Environmental Charter School (k-8) and ECS Secondary Experience (9-12) Presenter and collaborator with the regional Visual Thinking collaboration with Quaker Valley School District and Harvard Project Zero (2015) Speaking engagements at Carnegie Mellon University, Allegheny College, Point Park University, and Duquesne University (2013-2019) Panelist at The Pennsylvania Partnership for Green and Healthy Schools in Harrisburg, PA (2014) Guest blogger on evolveEA's website (2014) Presenter at Greenbuild (2014) Presenter at National Green Schools Conference (2016) Skills expertise in 21st century teaching and learning, systems thinker and passionate about ecological literacy, human-centered design facilitator, strong written and communication skills, proficiency in social media and community outreach, and strong ability to visually communicate ideas, concepts, notes, and programs ","
    CHIEF INNOVATION AND OUTREACH OFFICER
    Professional Summary

    Creative, social innovator with extensive project experience from original concept to strategic development. Talents include thoughtful and socially-conscious program design, systems thinking across disciplines and departments, inert ability to problem solve, and consistent dedication to authentic collaboration, even in the most challenging circumstances.

    Core Qualifications
    • Change management and ability to shift roles and problem-solve quickly in an emerging organization
    • Expertise in progressive K-12 education models, instructional design, policy and politics around education reform efforts
    • Lead developer and facilitator in training and professional growth
    • Creative problem solving in scenarios with multiple variables
    • Acute awareness for budget management and resource allocation
    • Systems thinking and ecological approach to program development, implementation and evaluation
    • Positive, energetic and a believer of creating a culture of risk-taking, reflection, and humor to do our collective best work
    Experience
    06/2013 to Current
    Chief Innovation and Outreach Officer Company Name － City , State
    • Leadership and Program Development: Provided leadership for innovation, growth, and development of a progressive K-8 education program. Defined, implemented, and fostered clear and transparent processes to support innovation at every level of the organization. Implemented new ways to gather data and measure impact around student learning, development and assessment of the whole child.
    • Project Management and Creative Development: Identified projects that have strong potential and allocate budgets to test them. Developed prototypes and gathered feedback around the impact and value for innovative and appropriate growth. Ensured alignment of innovation projects with the vision and mission of the ECS.
    • Relationship Building and Outreach: Empowered professional transformation through professional growth experiences. Supported internal communication to build brand and culture. Developed external communication platforms to build connection with progressive education mindset throughout the region.
    • Visioning, Mission Development, and Implementation: Planned, designed, and conducted strategic planning sessions that adhere to the ECS Guiding Principles and mission for building an ecologically literate citizenry. Coordinated opportunities for deep dives into environmental mission and for further reflection and connection with organizational culture. Conducted mindset growth opportunities for faculty to build leadership capacity and resilience.
    • Financial Management and Budgeting: Project managed the design and execution of a 1.2 million renovation and retrofit for a new education facility.  Supported annual collaborative budgeting, annual audit, and fiscal management of a 12 million dollar, public sector, non profit organization.
    10/2014 to 04/2015
    Consultant - Green and Healthy Schools Academy Company Name － City , State

    Collaboratively researched, planned and executed deep professional development experiences for educators, administrators, and community members around culture development and systemic change. Utilized human-centered design and mindset techniques to support professional transformation.
    06/2008 to 06/2013
    Curriculum Architect and Academic Director Company Name － City , State

    Developed an innovative curriculum model that utilizes the environment as a teaching tool. Engaged partnerships with organizations to develop relationships rather than ""one-hit-wonder"" programs. Piloted alternative measurements for student thinking and learning. Provided leadership for changing the conversation around education, the profession, school governance, and school design. Utilized human-centered design to support and develop systems and infrastructure to ""rethink school.""
    07/2008 to 07/2009
    Science Educator and Environmental Coordinator Company Name － City , State

    Instructed students at all grade levels using non-traditional practices, including using 600+ acre park as an extended classroom. Developed curriculum for all grade levels integrating the science, tech, and engineering standards. Provided professional development for teachers in curriculum development and integration of content areas. Supported infrastructure, systems, and early development of a new organization.
    09/2004 to 09/2007
    Educator - Center for the Highly Gifted Company Name － City , State

    Instructed 4th grade highly gifted students with various levels and abilities in math, reading, social studies, sciences, and the arts. Created and adapted curriculum materials for instruction based on curriculum blueprints from elementary and middle school guidelines. Worked collaboratively with the Washington National Opera to create original operas with 75 students annually. Provided a basis of knowledge of gifted education to parents, colleagues and community. Taught and practiced problem solving, creative problem solving and creative thinking models with students.
    02/2001 to 08/2002
    Account Executive Company Name － City , State

    Coordinated and executed public relation strategies, events, and media placements. Discussed and prepared crisis communication plans for clients and strategic partners. Designed and implemented environmental communications programs for corporate clients. Advised clients on strategic philanthropy partnerships and environmental education programs.
    01/2000 to 02/2001
    Account Coordinator Company Name － City , State

    Supported media relations, media lists, and outreach efforts for clients. Refined materials, publications, and marketing pieces. Developed internal cultural programs to support a fun, thoughtful, and creative work environment.
    05/1998 to 01/2000
    Education and Outreach Coordinator Company Name － City , State

    Developed new Energy and Resource Conservation Education program for grades 2-12. Drafted grant proposals for environmental education projects in the Pittsburgh City Schools. Designed, authored and edited program newsletter and other publications and presentations. Wrote curriculum about the built environment for vocational and middle school students. Planned teacher workshops and events to illustrate connections of the natural and built environments.
    Education
    2012
    Principal Certification : School Leadership Gannon University － City , State
    2004
    Masters : Curriculum Design and Instruction University of Maryland College － City , State

    Creative Initiatives in Teacher Education (CITE) Program
    1998
    BA : Environmental Studies Allegheny College － City , State
    Professional Affiliations
    • Trained in Human Centered Design at Luma Institute
    • Completed Including Ourselves in the Change Equation: Personal Learning for Organizational Performance, Harvard University Graduate School of Education
    • Member of the design team for the Pittsburgh STEM Ecosystem sponsored by Remake Learning and the Carnegie Science Center
    • Member of the Remake Learning Network
    • Chief proposal writer for the Thinking Lab HS XQ application 
    • Volunteer curriculum integration adviser to the Pittsburgh Opera
    • Creator of Think Out Loud monthly sessions to encourage and advance the education profession and to promote educator voice in redesigning what schools could ""look like"" regionally
    Additional Information
    • Pittsburgh's 40 under 40 Award winner (2015)
    • Presenter at the Healthy Schools Summit (2016)
    • Heinz Endowment's SyncUp Non Profit Women's Leadership Development Cohort (ongoing)
    • Western Pennsylvania Environmental Award, (2015)- Curriculum designer for the Environmental Charter School (k-8) and ECS Secondary Experience (9-12)
    • Presenter and collaborator with the regional Visual Thinking collaboration with Quaker Valley School District and Harvard Project Zero (2015)
    • Speaking engagements at Carnegie Mellon University, Allegheny College, Point Park University, and Duquesne University (2013-2019)
    • Panelist at The Pennsylvania Partnership for Green and Healthy Schools in Harrisburg, PA (2014)
    • Guest blogger on evolveEA's website (2014)
    • Presenter at Greenbuild (2014)
    • Presenter at National Green Schools Conference (2016)
    Skills

    expertise in 21st century teaching and learning, systems thinker and passionate about ecological literacy, human-centered design facilitator, strong written and communication skills, proficiency in social media and community outreach, and strong ability to visually communicate ideas, concepts, notes, and programs

    ",PUBLIC-RELATIONS +12695799," OPERATIONS ASSOCIATE Lisa Phinney Skills Licensed Notary Over 10 years experience in MS Office; Excel, Spreadsheet creation; Word - Memos, minutes, invoices; Power Point, Outlook Asana and Basecamp Project Management Website design and updating Social Media management Design experience with Photoshop and Elements Video conferencing experience Google G-Suite applications Kronos experience Event planning and execution Work History Operations Associate , 10/2016 + to Current Company Name responsible for the administrative and operational tasks at HeartSpace, a retreat center in Park City, and managing executive management for co-leaders of Plenty Consulting. Utilizing technology proficiently and expediently (BaseCamp, Box, MS Applications; Word, PPT, Excel, and Outlook). Acting as the quarterback for project coordination and teamwork. Representing the leadership team and the company to partners, clients, and guests. Finding new ways for to grow and flourish, and then leading those special projects with enthusiasm. Supporting the leadership team with communication and email correspondence, scheduling, meeting management, travel, vendor relationships, and project management. Coding expenses and ensuring they are accurate for billing. Managing conference attendance, speaking prep, audience engagement and follow-up. Budget management. Manage vendor relationships; order swag, supplies and directing payment as needed. Plan travel for team of 8 for conferences and consulting services offsite. Social media manager and responsible or website updates. Schedule team meetings through Zoom and GoToMeeting; note taking and follow up management for co-leaders of Plenty Consulting. Event preparation and execution with high service levels. Assistant to the Executive Director , 08/2015 + to Current Company Name Assist the Executive Director with administrative management services. Provide communication to all the Historic Park City merchants through various channels (i.e., newsletter, emails, phone calls) including local event information that may impact the Historic Park City area. Coordinate special events and Main Street activities with Historic Park City merchants. This includes communication and coordination with City staff. Plan and coordinate quarterly educational and informational events for HPCA members. Provide communication to Historic Park City businesses regarding trash services for the Business Improvement District (BID) and work with City staff to evaluate the program periodically. Update and maintain the Main Street directory map and event kiosks. Write minutes for HPCA and Committee Meetings. Work with the Director of Marketing to promote Historic Main Street and maintain the HPCA website. Grant reconciliation and budget management. Meisha Lawson Marketing – Marketing Coordinator , 08/2015 + to Current Keep the HPCA website current regarding calendar events, member promotions, meeting notices, merchant information, business landing pages and other information. Blog updates, social media marketing and image manipulation for HPCA, Lange Group, Gorgoza, TMI and Goldminer’s Daughter. Assist Director of Marketing with advertising campaigns, promotions and initiatives. Event planning, permitting, management and execution for Autumn Aloft, Halloween on Main, and The Electric Parade. Fieldhouse Manager & Zumba® Fitness Instructor , 09/2009 + to 10/2014 Company Name Provided The Fieldhouse Manager expert administrative support and created a first rate customer service experience for Fieldhouse patrons. Focused on customer relationship building and human connection with the front desk team. Planned and executed events at The Fieldhouse annually such as The Kids Carnival, Monster Ball, Color Run and Christmas event. Developed a Zumba® Fitness program to enhance not only the community’s physical health, but the emotional health that comes along with dance fitness. Created a following of fitness students who have become lifelong friends and through the power of joy, self -expression and sharing a passion for life. Skills administrative, administrative support, Photoshop, advertising, billing, Budget management, Color, conferences, consulting, clients, customer service experience, directing, email, Event planning, special events, executive management, image, Kronos, leadership, Director, Managing, Marketing, Meetings, Excel, MS Office, Outlook, Power Point, Word, newsletter, Coding, project coordination, Project Management, speaking, relationship building, scheduling, Spreadsheet, teamwork, phone, Video conferencing, Website design, website Education B.S : Multidisciplinary Studies/Environmental Science , + 08.1991 – 05.1994 University of Massachusetts - City Multidisciplinary Studies/Environmental Science Cum Laude ","
    OPERATIONS ASSOCIATE
    Lisa Phinney
    Skills
    • Licensed Notary
    • Over 10 years experience in MS Office; Excel, Spreadsheet creation; Word - Memos, minutes, invoices; Power Point, Outlook
    • Asana and Basecamp Project Management
    • Website design and updating
    • Social Media management
    • Design experience with Photoshop and Elements
    • Video conferencing experience
    • Google G-Suite applications
    • Kronos experience
    • Event planning and execution
    Work History
    Operations Associate , 10/2016 + to Current
    Company Name
    • responsible for the administrative and operational tasks at HeartSpace, a retreat center in Park City, and managing executive management for co-leaders of Plenty Consulting.
    • Utilizing technology proficiently and expediently (BaseCamp, Box, MS Applications; Word, PPT, Excel, and Outlook).
    • Acting as the quarterback for project coordination and teamwork.
    • Representing the leadership team and the company to partners, clients, and guests.
    • Finding new ways for to grow and flourish, and then leading those special projects with enthusiasm.
    • Supporting the leadership team with communication and email correspondence, scheduling, meeting management, travel, vendor relationships, and project management.
    • Coding expenses and ensuring they are accurate for billing.
    • Managing conference attendance, speaking prep, audience engagement and follow-up.
    • Budget management.
    • Manage vendor relationships; order swag, supplies and directing payment as needed.
    • Plan travel for team of 8 for conferences and consulting services offsite.
    • Social media manager and responsible or website updates.
    • Schedule team meetings through Zoom and GoToMeeting; note taking and follow up management for co-leaders of Plenty Consulting.
    • Event preparation and execution with high service levels.
    Assistant to the Executive Director , 08/2015 + to Current
    Company Name
    • Assist the Executive Director with administrative management services.
    • Provide communication to all the Historic Park City merchants through various channels (i.e., newsletter, emails, phone calls) including local event information that may impact the Historic Park City area.
    • Coordinate special events and Main Street activities with Historic Park City merchants.
    • This includes communication and coordination with City staff.
    • Plan and coordinate quarterly educational and informational events for HPCA members.
    • Provide communication to Historic Park City businesses regarding trash services for the Business Improvement District (BID) and work with City staff to evaluate the program periodically.
    • Update and maintain the Main Street directory map and event kiosks.
    • Write minutes for HPCA and Committee Meetings.
    • Work with the Director of Marketing to promote Historic Main Street and maintain the HPCA website.
    • Grant reconciliation and budget management.
    Meisha Lawson Marketing – Marketing Coordinator , 08/2015 + to Current
    • Keep the HPCA website current regarding calendar events, member promotions, meeting notices, merchant information, business landing pages and other information.
    • Blog updates, social media marketing and image manipulation for HPCA, Lange Group, Gorgoza, TMI and Goldminer’s Daughter.
    • Assist Director of Marketing with advertising campaigns, promotions and initiatives.
    • Event planning, permitting, management and execution for Autumn Aloft, Halloween on Main, and The Electric Parade.
    Fieldhouse Manager & Zumba® Fitness Instructor , 09/2009 + to 10/2014
    Company Name
    • Provided The Fieldhouse Manager expert administrative support and created a first rate customer service experience for Fieldhouse patrons.
    • Focused on customer relationship building and human connection with the front desk team.
    • Planned and executed events at The Fieldhouse annually such as The Kids Carnival, Monster Ball, Color Run and Christmas event.
    • Developed a Zumba® Fitness program to enhance not only the community’s physical health, but the emotional health that comes along with dance fitness.
    • Created a following of fitness students who have become lifelong friends and through the power of joy, self -expression and sharing a passion for life.
    Skills
    administrative, administrative support, Photoshop, advertising, billing, Budget management, Color, conferences, consulting, clients, customer service experience, directing, email, Event planning, special events, executive management, image, Kronos, leadership, Director, Managing, Marketing, Meetings, Excel, MS Office, Outlook, Power Point, Word, newsletter, Coding, project coordination, Project Management, speaking, relationship building, scheduling, Spreadsheet, teamwork, phone, Video conferencing, Website design, website
    Education
    B.S : Multidisciplinary Studies/Environmental Science , + 08.1991 – 05.1994
    University of Massachusetts - City
    Multidisciplinary Studies/Environmental Science Cum Laude
    ",FITNESS +17926546," ENGINEERING ASSOCIATE Profile Team-oriented Engineering Associate with over 8 years experience designing, developing, maintaining, and testing +electro-mechanical systems. Skills Electro-mechanical design JMP Microsoft Visual Basic Microsoft Excel Vision system programming Microsoft power point Electronic computer systems Microsoft Visio Engineering software Six Sigma 5X methodology Strong presentation skills Adaptable Process improvement Electrical Troubleshooting Tools Team player Ability to read schematics Mechanical design/implementation Ability to write and read wiring diagram Accomplishments Bronze medal in Skills USA for robotics and automation Statistical Analysis Performed data collection and statistical analysis that resulted in sound recommendations that were adopted by department. Product Improvement Worked with R&D and LOB to modify and improve overall product performance. Eliminated machine defects through recommendation of machine adjustments. Testing, Evaluation and Analysis: Tested equipment to ensure compliance. Analyzed data and provided recommendations which resulted in adoption of new cost-saving equipment. AutoCad Software Utilization Helped produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of four commercial projects. Presentations Created presentation to IDEXX Technical Review Board for product changes and improvements Produced training power points to train field support Project Management Lead and leadership rolls in multiple 5X projects on multiple instrument Platforms Lead on multiple product changes and obsolesces of products Managed internal and Supplier efforts in product defects and resolutions Keep tight project road maps including schedualing and status updates on projects Customer Interface Meet with customers to help relieve customer dissatisfaction, gain more knowledge of products used in the field, help provide system reliability and performance. Perform Site servays in reguards with electrical compentency. New Product Development Lead Product support engineer full X-ray product line Designed and developed and sourced EliteVison Protective cover. Professional Experience Engineering Associate 05/2008 to Current Company Name City , State Started as an instrument Tech on the Manufacturing floor responsible for building and servicing Catalyst DX. Worked as a stand in technical lead for a few months. Moved to Catalyst Pilot line in 2011. Was responsible for lab maintenance, Instrument software testing, validation of new components, and extended instrument field fail triage. In the fall of 2013 I started working under an Engineer for the Digital Radiography department. I am responsible for product reliability, product improvement and NPD qualification including writing test protocols, test execution, reporting findings. Other responsibilities include ESD implementation and testing, lab maintenance and management. I work with suppliers and customers on a regular basis. I work in a large cross functional group daily. I am considered a hardware subject matter expert for all CR and DR instruments at IDEXX. I am familiar with the software and system integration. I have had the opportunity to design multiple components and test fixtures from electrical test boxes to metal inspection jugs and composite protective covers. In addition, I am responsible for all obsolesces and validation testing. In addition, I train all new personal on equipment and filed servicing systems, including software, mechanical, and electrical AC/ DC troubleshooting. In this position I oversee work from technicians and interns working on and assisting with various projects. Electrical Technician and Mechanist 02/2007 to 03/2008 Company Name City , State Resolved part and assembly discrepancies.Collaborated with engineers and project managers regarding design parameters for client projects.Designed brackets and custom frame work for automated machines. Prepared accurate specifications for purchase of materials and equipment for purchasing department.Debugged and troubleshot complex analog, digital, and RF circuits. Worked with and troubleshooted Programmable Logic Controllers (PLC) and assembly lines to maintain productivity.on the automated machinery at customer sites. assembled complex electrical circuits both AC and DC. 04/2006 to 08/2009 Company Name City , State Worked in multiple departments to provide quality care for patients. Maintained medical records, worked with families to. provide quality care. Education and Training Associate of Applied Science SMCC South City , State , US I studied at SMCC in 2007-2008 towards a degree in applied science in the field of electronics. Drafting and design +YCCC Wells, ME, US +Studied CAD and Drafting in the Engineering Design Program Currently working with YCCC and USM in Industrial +Management- consideration in electro-mechanical systems : mechanical engineering 2015 mechanical engineering Personal Information IDEXX Laboratories Westbrook, ME, US Skills CAD, hardware, client, DC, Drafting, electronics, Engineer, Engineering Design, frame, functional, inspection, Logic, machinery, materials, mechanical, Mechanical design, Microsoft Excel, Microsoft power point, Microsoft Visio, PLC, presentation skills, Process improvement, product improvement, programming, Project management, protocols, purchasing, quality, Radiography, read, reporting, Scheduling, schematics, Six Sigma 5, software testing, system integration, Team player, triage, Troubleshooting, validation, Vision, Microsoft Visual Basic, wiring diagram Additional Information IDEXX Laboratories Westbrook, ME, US 4 week long training for Six Sigma 5x technical problem solving methodology GD&T 2015 Tech-ese Portland , ME, US Geometric Dimension and tolerance week long training High School 2007 Sanford High School Sanford, Me, US Graduated with Honors Electronics 2007 Sanford Regional Vocational Center Sanford, ME, US Graduated the Vocational electronics program and was a member of the National Technical Honors Society ","
    ENGINEERING ASSOCIATE
    Profile
    Team-oriented Engineering Associate with over 8 years experience designing, developing, maintaining, and testing +electro-mechanical systems.
    Skills
    • Electro-mechanical design JMP
    • Microsoft Visual Basic Microsoft Excel
    • Vision system programming Microsoft power point
    • Electronic computer systems Microsoft Visio
    • Engineering software Six Sigma 5X methodology
    • Strong presentation skills Adaptable
    • Process improvement Electrical Troubleshooting Tools
    • Team player Ability to read schematics
    • Mechanical design/implementation Ability to write and read wiring diagram
    Accomplishments
    • Bronze medal in Skills USA for robotics and automation Statistical Analysis Performed data collection and statistical analysis that resulted in sound recommendations that were adopted by department.
    • Product Improvement Worked with R&D and LOB to modify and improve overall product performance.
    • Eliminated machine defects through recommendation of machine adjustments.
    • Testing, Evaluation and Analysis: Tested equipment to ensure compliance.
    • Analyzed data and provided recommendations which resulted in adoption of new cost-saving equipment.
    • AutoCad Software Utilization Helped produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of four commercial projects.
    • Presentations Created presentation to IDEXX Technical Review Board for product changes and improvements Produced training power points to train field support Project Management Lead and leadership rolls in multiple 5X projects on multiple instrument Platforms Lead on multiple product changes and obsolesces of products Managed internal and Supplier efforts in product defects and resolutions Keep tight project road maps including schedualing and status updates on projects Customer Interface Meet with customers to help relieve customer dissatisfaction, gain more knowledge of products used in the field, help provide system reliability and performance.
    • Perform Site servays in reguards with electrical compentency.
    • New Product Development Lead Product support engineer full X-ray product line Designed and developed and sourced EliteVison Protective cover.
    Professional Experience
    Engineering Associate 05/2008 to Current Company Name City , State
    • Started as an instrument Tech on the Manufacturing floor responsible for building and servicing Catalyst DX.
    • Worked as a stand in technical lead for a few months.
    • Moved to Catalyst Pilot line in 2011.
    • Was responsible for lab maintenance, Instrument software testing, validation of new components, and extended instrument field fail triage.
    • In the fall of 2013 I started working under an Engineer for the Digital Radiography department.
    • I am responsible for product reliability, product improvement and NPD qualification including writing test protocols, test execution, reporting findings.
    • Other responsibilities include ESD implementation and testing, lab maintenance and management.
    • I work with suppliers and customers on a regular basis.
    • I work in a large cross functional group daily.
    • I am considered a hardware subject matter expert for all CR and DR instruments at IDEXX.
    • I am familiar with the software and system integration.
    • I have had the opportunity to design multiple components and test fixtures from electrical test boxes to metal inspection jugs and composite protective covers.
    • In addition, I am responsible for all obsolesces and validation testing.
    • In addition, I train all new personal on equipment and filed servicing systems, including software, mechanical, and electrical AC/ DC troubleshooting.
    • In this position I oversee work from technicians and interns working on and assisting with various projects.
    Electrical Technician and Mechanist 02/2007 to 03/2008 Company Name City , State
    • Resolved part and assembly discrepancies.Collaborated with engineers and project managers regarding design parameters for client projects.Designed brackets and custom frame work for automated machines.
    • Prepared accurate specifications for purchase of materials and equipment for purchasing department.Debugged and troubleshot complex analog, digital, and RF circuits.
    • Worked with and troubleshooted Programmable Logic Controllers (PLC) and assembly lines to maintain productivity.on the automated machinery at customer sites.
    • assembled complex electrical circuits both AC and DC.
    04/2006 to 08/2009 Company Name City , State
    • Worked in multiple departments to provide quality care for patients.
    • Maintained medical records, worked with families to.
    • provide quality care.
    Education and Training
    Associate of Applied Science SMCC South City , State , US I studied at SMCC in 2007-2008 towards a degree in applied science in the field of electronics.
    Drafting and design +YCCC Wells, ME, US +Studied CAD and Drafting in the Engineering Design Program Currently working with YCCC and USM in Industrial +Management- consideration in electro-mechanical systems : mechanical engineering 2015 mechanical engineering
    Personal Information
    IDEXX Laboratories Westbrook, ME, US
    Skills
    CAD, hardware, client, DC, Drafting, electronics, Engineer, Engineering Design, frame, functional, inspection, Logic, machinery, materials, mechanical, Mechanical design, Microsoft Excel, Microsoft power point, Microsoft Visio, PLC, presentation skills, Process improvement, product improvement, programming, Project management, protocols, purchasing, quality, Radiography, read, reporting, Scheduling, schematics, Six Sigma 5, software testing, system integration, Team player, triage, Troubleshooting, validation, Vision, Microsoft Visual Basic, wiring diagram
    Additional Information
    • IDEXX Laboratories Westbrook, ME, US 4 week long training for Six Sigma 5x technical problem solving methodology GD&T 2015 Tech-ese Portland , ME, US Geometric Dimension and tolerance week long training High School 2007 Sanford High School Sanford, Me, US Graduated with Honors Electronics 2007 Sanford Regional Vocational Center Sanford, ME, US Graduated the Vocational electronics program and was a member of the National Technical Honors Society
    ",ENGINEERING +25846894," ACCOUNTANT Skills Timberline, MRI, YARDI, Peachtree, Peoplesoft, OneSite, QuickBooks +Microsoft Word and Excel Experience 07/2014 to Current ACCOUNTANT Company Name － City , State I am an experienced and goal-oriented Accountant with a demonstrated track record in preparation and analysis of financial reports to summarize and forecast financial position. Independent contributor committed to superior quality, teamwork and proficient internal and external customer service. An Accountant experienced in driving efficiency, productivity, and implementation of process improvements to support achievement of overall corporate goals and objectives. Core competencies include:. Accounting Management. Cash Management FDH Velocitel provides all the services needed to design, build, optimize, upgrade and maintain broadcast and wireless infrastructure. FDH Velocitel develops innovative solutions for evaluating the condition of heavy civil structures, such as bridges, dams and levees. 04/2010 to 07/2014 Accounting Manager Company Name － City , State Responsible for financial management functions including preparation and delivery of monthly/quarterly financial statements, and variance analysis for several cost centers. Responsible for processing of general accounting functions, balance sheet account reconciliation, time and material and AIA billing for Government work, inventory, and job costing. Responsible for coordination of annual audit and government auditing. Implemented an inventory system. Assisted in implementation of percentage of completion reporting for revenue. Assisted in Accounting system upgrade Northwood Ravin is a leading multifamily development, construction and property management firm serving the Southeast. 05/2005 to 06/2009 Senior Accountant Company Name － City , State Responsible for property and development accounting for several entities which includes preparation financial statements. Work closely with Developers and property management personnel. Responsible for the full accounting cycle from entering budgets, editing accounts payable, managing entity cash, general ledger reconciliation and reconciling bank statements. Monthly duties include sending out financial packages to owners as required. Mortgage payments. Retail/Parking Deck management accounting. Prepare annual audit schedules and work with external auditors. Margaret Brown Page 2. Update Fixed Assets. Payment of real estate and personal property taxes. Prepare personal property tax schedules. Provide information to owners. Prepare draws for bank funding. Provide banks with all required information for that funding. Liaison with the banks. Diebold Fire Services provides comprehensive products and services in Virginia, North Carolina and South Carolina to meet company's fire, security and life safety needs. 11/2004 to 05/2005 Finance Manager/Accountant Company Name － City , State Responsible for financial management functions including preparation and delivery of monthly/quarterly financial statements, variance analysis, and financial forecasts. Oversight and processing of general accounting functions, including AR/AP, balance sheet account reconciliation, billing, payroll, inventory, job costing, inter-company reconciliation, monthly and quarterly sales and payroll tax preparation and cash management. Served as a key leader in managing an accounting system conversion from three different ERPs to Solomon in local offices. Coordinated efforts incorporating two local level acquisitions into current business with corporate office. Developed a plan for segregation of duties among five different locations. Mid-City Urban, LLC is in the Security Brokers, Dealers and Flotation Companies industry with annual sales of $1M- $5M. 11/2001 to 11/2004 Assistant Controller Company Name － City , State Responsible for overseeing accounting procedures, internal controls (implementing, monitoring, enhancing), and database management. Prepared financial reports, developed budgets, and performed variance analysis in accordance with business plan. Supervised monthly contract billings to outside financial sources. Assisted in tax return preparation. Bozzuto Management Company offers apartment living and management services for nearly 100 properties throughout the East Coast. 01/1999 to 01/2001 Project Accountant Company Name － City , State Closed and compiled monthly financial reporting packages for management and owners of residential developments. Performed monthly account reconciliations and monitored general ledger transactions. Consistently met deadlines while demonstrating strong analytical and problem-solving skills to achieve corporate objectives. Prepared audit papers to several different audit firms such as Deloitte & Touche. Report packages included cash flow statements and a written explanation of variance analysis. AIMCO owns or operates multi-family properties in numerous states nationwide. Education and Training 1993 Bachelor of Science : Accounting & Finance University of South Carolina - Upstate － City , State Accounting & Finance Skills account reconciliation, account reconciliations, accounting, Accountant, general accounting, Accounting Management, Accounting system, accounts payable, acquisitions, ABC, AIA, AP, AR, auditing, balance sheet, reconciling bank statements, billing, billings, bridges, broadcast, budgets, business plan, cash flow, Cash Management, conversion, customer service, database management, delivery, driving, editing, financial, forecast financial, financial forecasts, financial management, financial reports, financial reporting, financial statements, Fixed Assets, general ledger, Government, inventory, job costing, managing, Excel, office, Microsoft Word, payroll, Peachtree, Peoplesoft, personnel, problem-solving skills, property management, quality, QuickBooks, real estate, reporting, Retail, safety, sales, Solomon, tax, taxes, tax return preparation, tax preparation, teamwork, Timberline, upgrade, variance analysis, written ","
    ACCOUNTANT
    Skills
    Timberline, MRI, YARDI, Peachtree, Peoplesoft, OneSite, QuickBooks +Microsoft Word and Excel
    Experience
    07/2014 to Current
    ACCOUNTANT Company Name － City , State
    • I am an experienced and goal-oriented Accountant with a demonstrated track record in preparation and analysis of financial reports to summarize and forecast financial position.
    • Independent contributor committed to superior quality, teamwork and proficient internal and external customer service.
    • An Accountant experienced in driving efficiency, productivity, and implementation of process improvements to support achievement of overall corporate goals and objectives.
    • Core competencies include:.
    • Accounting Management.
    • Cash Management FDH Velocitel provides all the services needed to design, build, optimize, upgrade and maintain broadcast and wireless infrastructure.
    • FDH Velocitel develops innovative solutions for evaluating the condition of heavy civil structures, such as bridges, dams and levees.
    04/2010 to 07/2014
    Accounting Manager Company Name － City , State
    • Responsible for financial management functions including preparation and delivery of monthly/quarterly financial statements, and variance analysis for several cost centers.
    • Responsible for processing of general accounting functions, balance sheet account reconciliation, time and material and AIA billing for Government work, inventory, and job costing.
    • Responsible for coordination of annual audit and government auditing.
    • Implemented an inventory system.
    • Assisted in implementation of percentage of completion reporting for revenue.
    • Assisted in Accounting system upgrade Northwood Ravin is a leading multifamily development, construction and property management firm serving the Southeast.
    05/2005 to 06/2009
    Senior Accountant Company Name － City , State
    • Responsible for property and development accounting for several entities which includes preparation financial statements.
    • Work closely with Developers and property management personnel.
    • Responsible for the full accounting cycle from entering budgets, editing accounts payable, managing entity cash, general ledger reconciliation and reconciling bank statements.
    • Monthly duties include sending out financial packages to owners as required.
    • Mortgage payments.
    • Retail/Parking Deck management accounting.
    • Prepare annual audit schedules and work with external auditors.
    • Margaret Brown Page 2.
    • Update Fixed Assets.
    • Payment of real estate and personal property taxes.
    • Prepare personal property tax schedules.
    • Provide information to owners.
    • Prepare draws for bank funding.
    • Provide banks with all required information for that funding.
    • Liaison with the banks.
    • Diebold Fire Services provides comprehensive products and services in Virginia, North Carolina and South Carolina to meet company's fire, security and life safety needs.
    11/2004 to 05/2005
    Finance Manager/Accountant Company Name － City , State
    • Responsible for financial management functions including preparation and delivery of monthly/quarterly financial statements, variance analysis, and financial forecasts.
    • Oversight and processing of general accounting functions, including AR/AP, balance sheet account reconciliation, billing, payroll, inventory, job costing, inter-company reconciliation, monthly and quarterly sales and payroll tax preparation and cash management.
    • Served as a key leader in managing an accounting system conversion from three different ERPs to Solomon in local offices.
    • Coordinated efforts incorporating two local level acquisitions into current business with corporate office.
    • Developed a plan for segregation of duties among five different locations.
    • Mid-City Urban, LLC is in the Security Brokers, Dealers and Flotation Companies industry with annual sales of $1M- $5M.
    11/2001 to 11/2004
    Assistant Controller Company Name － City , State
    • Responsible for overseeing accounting procedures, internal controls (implementing, monitoring, enhancing), and database management.
    • Prepared financial reports, developed budgets, and performed variance analysis in accordance with business plan.
    • Supervised monthly contract billings to outside financial sources.
    • Assisted in tax return preparation.
    • Bozzuto Management Company offers apartment living and management services for nearly 100 properties throughout the East Coast.
    01/1999 to 01/2001
    Project Accountant Company Name － City , State
    • Closed and compiled monthly financial reporting packages for management and owners of residential developments.
    • Performed monthly account reconciliations and monitored general ledger transactions.
    • Consistently met deadlines while demonstrating strong analytical and problem-solving skills to achieve corporate objectives.
    • Prepared audit papers to several different audit firms such as Deloitte & Touche.
    • Report packages included cash flow statements and a written explanation of variance analysis.
    • AIMCO owns or operates multi-family properties in numerous states nationwide.
    Education and Training
    1993
    Bachelor of Science : Accounting & Finance University of South Carolina - Upstate － City , State Accounting & Finance
    Skills
    account reconciliation, account reconciliations, accounting, Accountant, general accounting, Accounting Management, Accounting system, accounts payable, acquisitions, ABC, AIA, AP, AR, auditing, balance sheet, reconciling bank statements, billing, billings, bridges, broadcast, budgets, business plan, cash flow, Cash Management, conversion, customer service, database management, delivery, driving, editing, financial, forecast financial, financial forecasts, financial management, financial reports, financial reporting, financial statements, Fixed Assets, general ledger, Government, inventory, job costing, managing, Excel, office, Microsoft Word, payroll, Peachtree, Peoplesoft, personnel, problem-solving skills, property management, quality, QuickBooks, real estate, reporting, Retail, safety, sales, Solomon, tax, taxes, tax return preparation, tax preparation, teamwork, Timberline, upgrade, variance analysis, written
    ",ACCOUNTANT +64755882," ENGINEERING OFFICER Objective Looking for opportunities to work in an research environment for creating solutions using digital systems at circuit as well as system level. Education Master of Science : Electrical Engineering 2017 North Carolina State University City , State , USA Bachelor of Engineering : Instrumentation and Control Engineering 2013 Netaji Subhas Institute Of Technology City , State , India Majored with 78.34 %, First Class With Distinction   Academic Merit Award 2011-12 and 2012-13 Experience Engineering Officer 07/2014 to 06/2015 Company Name City , State Spearheaded a team of electricians and technicians to carry out preventive maintenance of equipment of LPG bottling plant. Role also entailed procurement of spares and materials and maintain inventory at plant. Major tasks involved: Maintenance and calibration of equipment such as cylinder gas leak detectors, washer leak detectors, gas analyzers etc. Upkeep of electrical panels and control systems. Maintenance of drive units, compressors, LPG pumps etc. Modified and developed various plant equipments to improve production line throughput. Operations Officer 06/2013 to 06/2014 Company Name City , State Oversaw the operations of LPG bottling plant production activities. Managed workforce on the production line to give maximum production while maintaining safety standards. Optimized the production line equipment and maintained regular calibration checks of equipments like quality check machines to produce hazard free bottled cylinders. Intern 06/2012 to 07/2012 Company Name City , State Engaged in various automation and control system design using Distributed Control Systems and Programmable Logical Controllers. Learned interfacing of instruments with Controllers and their respective communication protocols. Documented and created a report as a reference manual on the technical details of various systems and instruments which was presented to the company. Intern 06/2011 to 07/2011 Company Name City , State Learned about the various instruments used in different process applications of the petroleum refinery. Knowledge of the use of intrinsically safe devices in hazardous areas and the ratings of equipment as per the hazardous zones. Interfacing of these instruments with Distributed Control Systems and parameters of tuning the PID controllers Published Work Research Paper:   K.P.S. Rana, N. Mittra, N. Pramanik , P. Dwivedi and P. Mahajan: "" Virtual Instrumentation Approach to Neural Network Based Thermistor Linearization on Field Programmable Gate Array ""; Experimental Techniques Volume 39, Issue 2, pages 23–30, Jan 2013     Conference Presentation:   K. P. S. Rana, Vineet Kumar, Neel Pramanik , Nishant Mitra, Sumit Kumar Shakya: "" Some Applications of FPGA in Custom Waveform Generation and Triggering for Metrology "";Conference: 8th International Conference on Advances in Metrology (AdMET), Organised jointly by CSIR-NPL and Metrology Society of India, At New Delhi, India, Feb 2013   Projects Company Name City , State Engineering Officer 12/2014 Programmable Logic Controller (PLC) Based Chain Conveyor Tripping System Designed a control loop which was interfaced with a Allen Bradely PLC controller to read the current readings of individual drive units and provide appropriate tripping signals as per the motor health. Engineering Officer 06/2014 Infrared Sensor based telescopic boom tripping system IR sensor based intrinsically safe system that detects presence of objects in front of moving machinery and trips them instantly. Operations Officer 01/2014 Infrared sensor based automatic hot air sealing machine Modified old pneumatic based cylinder sealing system to an electro-pneumatic and infrared sensor based sealing system. Improved production line performance by 1000 cylinders/ hour. Company Name City , State Bachelor of Engineering 06/2013 Some Intelligent Controllers for HVAC system Implementation of various control techniques for power management like PWM, PI control , Fuzzy PI control on FPGA target which was the standalone controller for the HVAC system. Designed and implemented a modern Fractional Order PI controller on target which obtained better results. Skills Design Software: LabVIEW, Synopsys Design Vision, Modelsim, Cadence Virtuoso Programming Languages: C/C++, Verilog Operating Systems: Windows, Linux, OSX Equipment: Oscilloscope, Spectrum Analyzer, Multimeter Accomplishments Certificate of Merit in academics, NSIT, 2011-12, 2012-13 Green House Vice Captain, Senior Secondary Black Belt in Taekwon-do ","
    ENGINEERING OFFICER
    Objective

    Looking for opportunities to work in an research environment for creating solutions using digital systems at circuit as well as system level.

    Education
    Master of Science : Electrical Engineering 2017 North Carolina State University City , State , USA
    Bachelor of Engineering : Instrumentation and Control Engineering 2013 Netaji Subhas Institute Of Technology City , State , India

    Majored with 78.34 %, First Class With Distinction  

    Academic Merit Award 2011-12 and 2012-13
    Experience
    Engineering Officer 07/2014 to 06/2015 Company Name City , State

    Spearheaded a team of electricians and technicians to carry out preventive maintenance of equipment of LPG bottling plant. Role also entailed procurement of spares and materials and maintain inventory at plant. Major tasks involved:

    • Maintenance and calibration of equipment such as cylinder gas leak detectors, washer leak detectors, gas analyzers etc.
    • Upkeep of electrical panels and control systems.
    • Maintenance of drive units, compressors, LPG pumps etc.
    • Modified and developed various plant equipments to improve production line throughput.
    Operations Officer 06/2013 to 06/2014 Company Name City , State

    Oversaw the operations of LPG bottling plant production activities.

    • Managed workforce on the production line to give maximum production while maintaining safety standards.
    • Optimized the production line equipment and maintained regular calibration checks of equipments like quality check machines to produce hazard free bottled cylinders.
    Intern 06/2012 to 07/2012 Company Name City , State

    Engaged in various automation and control system design using Distributed Control Systems and Programmable Logical Controllers. Learned interfacing of instruments with Controllers and their respective communication protocols.

    Documented and created a report as a reference manual on the technical details of various systems and instruments which was presented to the company.

    Intern 06/2011 to 07/2011 Company Name City , State

    Learned about the various instruments used in different process applications of the petroleum refinery. Knowledge of the use of intrinsically safe devices in hazardous areas and the ratings of equipment as per the hazardous zones. Interfacing of these instruments with Distributed Control Systems and parameters of tuning the PID controllers
    Published Work

    Research Paper:  

    K.P.S. Rana, N. Mittra, N. Pramanik , P. Dwivedi and P. Mahajan: "" Virtual Instrumentation Approach to Neural Network Based Thermistor Linearization on Field Programmable Gate Array ""; Experimental Techniques Volume 39, Issue 2, pages 23–30, Jan 2013  

     

    Conference Presentation:  

    K. P. S. Rana, Vineet Kumar, Neel Pramanik , Nishant Mitra, Sumit Kumar Shakya: "" Some Applications of FPGA in Custom Waveform Generation and Triggering for Metrology "";Conference: 8th International Conference on Advances in Metrology (AdMET), Organised jointly by CSIR-NPL and Metrology Society of India, At New Delhi, India, Feb 2013  

    Projects
    Company Name City , State
    Engineering Officer 12/2014

    Programmable Logic Controller (PLC) Based Chain Conveyor Tripping System

    • Designed a control loop which was interfaced with a Allen Bradely PLC controller to read the current readings of individual drive units and provide appropriate tripping signals as per the motor health.
    Engineering Officer 06/2014

    Infrared Sensor based telescopic boom tripping system

    • IR sensor based intrinsically safe system that detects presence of objects in front of moving machinery and trips them instantly.
    Operations Officer 01/2014

    Infrared sensor based automatic hot air sealing machine

    • Modified old pneumatic based cylinder sealing system to an electro-pneumatic and infrared sensor based sealing system. Improved production line performance by 1000 cylinders/ hour.
    Company Name City , State
    Bachelor of Engineering 06/2013

    Some Intelligent Controllers for HVAC system

    • Implementation of various control techniques for power management like PWM, PI control , Fuzzy PI control on FPGA target which was the standalone controller for the HVAC system. Designed and implemented a modern Fractional Order PI controller on target which obtained better results.
    Skills
    • Design Software: LabVIEW, Synopsys Design Vision, Modelsim, Cadence Virtuoso
    • Programming Languages: C/C++, Verilog
    • Operating Systems: Windows, Linux, OSX
    • Equipment: Oscilloscope, Spectrum Analyzer, Multimeter

    Accomplishments
    • Certificate of Merit in academics, NSIT, 2011-12, 2012-13
    • Green House Vice Captain, Senior Secondary
    • Black Belt in Taekwon-do
    ",ENGINEERING +15423153," BUSINESS DEVELOPMENT REP Summary Results-oriented, high-energy, ambitious marketing professional, with a successful record of accomplishments. 10+ years' experience in sales, marketing, and business development. Passionate, skilled social media expert with five years of experience managing professional social media accounts and content marketing. +Major strengths include strong team leadership, excellent communication skills, competency, versatility, attention to detail, as well as supervisory skills including hiring, termination, scheduling, training, and other administrative tasks. Thrives in fast-paced environments and adheres to tight deadlines using time management. Thorough knowledge of current and emerging digital marketing trends with a clear vision to accomplish company goals. Proven ability to drive company growth and brand awareness through creative and highly effective communications. Recognized by co-workers and managers for being a positive, self-starter with an exceptional work ethic and the ability to multi-task. Three years of working in a virtual environment while maintaining a record of exceeding monthly goals. Experience Company Name September 2015 to July 2017 Business Development Rep City , State Reached daily goal set by the company 90% of each month by generating warm leads for contracted vendors + sales teams who provide business technology services. Met revenue and lead generation goals by means of proactive outbound prospecting making 200+ calls + per day. Used strong selling and influencing skills to qualify an average of 10-15 quality leads per day. Logged customer contacts and exceptional notes in company CRM, Halo. Attended sales meetings, vendor training, local trade shows to stay current on technology and SaaS. Company Name January 2015 to February 2017 City , State Created and managed new social media profiles for Drycon Carpets Nashville and within 3 months they + achieved the highest month of sales in June 2016. In July 2016 the sales increased by 22%. Planned and executed successful SEO and PPC campaigns using AdSense and AdWords. Implemented current marketing trends within digital strategies for projects throughout various industries. Designed responsive, user-friendly websites for clients in various B2B and B2C industries to build brand + awareness, increase online traffic and generate new and repeat sales via WordPress, Wix, and GoDaddy + platforms. Implemented and managed SEO best practices for websites, social media posts, blogs and other online + content. Used keyword analysis based on industry using SpyFu and Jaxxy. Created and implemented automated email marketing campaigns using MailChimp, Hubspot, and AWeber. Created, managed, and/or updated social media presence including industry specific content and optimized + posts by using Hootsuite, Buffer, and Co-Schedule. Optimized and planned successful online marketing ads to targeted audiences based on budget spend + provided by clients via Facebook Ads, Twitter Ads, Instagram. Company Name March 2008 to May 2014 Business Development Coordinator City , State Responsible for on-boarding and operations: 4 new customers in 2012 that represented over $2.25M of the + annual revenue and 10 new customers in 2013 with top-line contribution to the organization of $5.6M which + equaled 18% YTD growth and 102% to plan. Key account relationship management for top 3 fulfillment customers: saved $400,000 of business to + competitive threat, despite 4% higher price. Worked cross-functionally with IT and operations to implement B2B solutions that were client specific. Oversight of margin management, impacting a 1.25% improvement in profitability in a competitive wholesale + distribution business. Achieved new account sales quota 6 out of 7 years at 97.5% to plan. Key contributor to a start-up business unit/division implementing e-commerce - a fulfillment solution + which resulted in $1.2+M first year of launch. Assisted in designing literature, webinar content, education materials, and internal/external communication + of value proposition to prospective customers, still utilized today. Managed enrollment and booth set-up for multiple trade association/shows per year. Recruited 28 multi-million dollar distributor accounts over 3 years. Co-managed travel and expense budget to plan in excess of $56K annually. Coordinated travel and support required to service high profile customers. Briefed VP of Business Development on day-to-day issues affecting business development and identified areas + of opportunity and improvement. Designed and created marketing collateral for sales meetings, trade shows and company executives, saving + NDC thousands of dollars on creative outsourcing each year. Implemented and evolved high-impact strategies to target new business opportunities and tap into new + markets. Developed and improved marketing and promotional opportunities for non-traditional markets and + new/existing member recruitment. Monitored market conditions, product innovations, competitor activity, and adjusted sales approach to + address latest market developments with existing and future accounts. Delivered exceptional customer service to existing accounts and prospects to strengthen customer loyalty. Provided executive level administrative duties as needed including . January 2005 to January 2008 Assistant Site Manager City , State Assisted in managing a team of 5 professionals and performed administrative duties as needed. Performed managerial duties in the absence of the Site Manager to keep business activities progressing. Served as a mentor to junior team members and influenced them to grow professionally within the company. Streamlined strategic initiatives to ensure the maximum amount of mortgage loans were closed each month + for Regions Bank. Created new processes and systems that were implemented to increase customer service satisfaction. Resolved data issues for completed appraisals and title work in a timely manner before submitting completed + documents to Regions mortgage processing center. Managed quality communication, customer support and product representation for top client, Regions Bank. Education and Training Full Sail University Masters of Science : Internet Marketing Internet Marketing University of Phoenix Bachelors of Science : Marketing Business Marketing Business July 2016 Accredited in Medical Sales - HIDA - January 2010-January 2013 +Digital Marketing - Shaw Academy - August 2016 Blogging and Content Management - Shaw Academy - February 2017 Web Development - Shaw Academy - Skills administrative duties, Ad, Ads, approach, B2B, Budget Planning, budget, business development, competitive, content, Content Management, CRM, client, clients, customer service, customer support, designing, e-commerce, E-mail, email, Google Analytics, HTML, Image, notes, managerial, managing, Marketing Strategy, marketing, market, marketing collateral, materials, Medical Sales, meetings, mentor, 97, mortgage loans, online marketing, processes, Project Management, quality, recruitment, relationship management, selling, sales, strategic, trade shows, Web Development, websites ","
    BUSINESS DEVELOPMENT REP
    Summary
    Results-oriented, high-energy, ambitious marketing professional, with a successful record of accomplishments. 10+ years' experience in sales, marketing, and business development. Passionate, skilled social media expert with five years of experience managing professional social media accounts and content marketing. +Major strengths include strong team leadership, excellent communication skills, competency, versatility, attention to detail, as well as supervisory skills including hiring, termination, scheduling, training, and other administrative tasks. Thrives in fast-paced environments and adheres to tight deadlines using time management. Thorough knowledge of current and emerging digital marketing trends with a clear vision to accomplish company goals. Proven ability to drive company growth and brand awareness through creative and highly effective communications. Recognized by co-workers and managers for being a positive, self-starter with an exceptional work ethic and the ability to multi-task. Three years of working in a virtual environment while maintaining a record of exceeding monthly goals.
    Experience
    Company Name September 2015 to July 2017 Business Development Rep
    City , State
    • Reached daily goal set by the company 90% of each month by generating warm leads for contracted vendors + sales teams who provide business technology services.
    • Met revenue and lead generation goals by means of proactive outbound prospecting making 200+ calls + per day.
    • Used strong selling and influencing skills to qualify an average of 10-15 quality leads per day.
    • Logged customer contacts and exceptional notes in company CRM, Halo.
    • Attended sales meetings, vendor training, local trade shows to stay current on technology and SaaS.
    Company Name January 2015 to February 2017 City , State
    • Created and managed new social media profiles for Drycon Carpets Nashville and within 3 months they + achieved the highest month of sales in June 2016.
    • In July 2016 the sales increased by 22%.
    • Planned and executed successful SEO and PPC campaigns using AdSense and AdWords.
    • Implemented current marketing trends within digital strategies for projects throughout various industries.
    • Designed responsive, user-friendly websites for clients in various B2B and B2C industries to build brand + awareness, increase online traffic and generate new and repeat sales via WordPress, Wix, and GoDaddy + platforms.
    • Implemented and managed SEO best practices for websites, social media posts, blogs and other online + content.
    • Used keyword analysis based on industry using SpyFu and Jaxxy.
    • Created and implemented automated email marketing campaigns using MailChimp, Hubspot, and AWeber.
    • Created, managed, and/or updated social media presence including industry specific content and optimized + posts by using Hootsuite, Buffer, and Co-Schedule.
    • Optimized and planned successful online marketing ads to targeted audiences based on budget spend + provided by clients via Facebook Ads, Twitter Ads, Instagram.
    Company Name March 2008 to May 2014 Business Development Coordinator
    City , State
    • Responsible for on-boarding and operations: 4 new customers in 2012 that represented over $2.25M of the + annual revenue and 10 new customers in 2013 with top-line contribution to the organization of $5.6M which + equaled 18% YTD growth and 102% to plan.
    • Key account relationship management for top 3 fulfillment customers: saved $400,000 of business to + competitive threat, despite 4% higher price.
    • Worked cross-functionally with IT and operations to implement B2B solutions that were client specific.
    • Oversight of margin management, impacting a 1.25% improvement in profitability in a competitive wholesale + distribution business.
    • Achieved new account sales quota 6 out of 7 years at 97.5% to plan.
    • Key contributor to a start-up business unit/division implementing e-commerce - a fulfillment solution + which resulted in $1.2+M first year of launch.
    • Assisted in designing literature, webinar content, education materials, and internal/external communication + of value proposition to prospective customers, still utilized today.
    • Managed enrollment and booth set-up for multiple trade association/shows per year.
    • Recruited 28 multi-million dollar distributor accounts over 3 years.
    • Co-managed travel and expense budget to plan in excess of $56K annually.
    • Coordinated travel and support required to service high profile customers.
    • Briefed VP of Business Development on day-to-day issues affecting business development and identified areas + of opportunity and improvement.
    • Designed and created marketing collateral for sales meetings, trade shows and company executives, saving + NDC thousands of dollars on creative outsourcing each year.
    • Implemented and evolved high-impact strategies to target new business opportunities and tap into new + markets.
    • Developed and improved marketing and promotional opportunities for non-traditional markets and + new/existing member recruitment.
    • Monitored market conditions, product innovations, competitor activity, and adjusted sales approach to + address latest market developments with existing and future accounts.
    • Delivered exceptional customer service to existing accounts and prospects to strengthen customer loyalty.
    • Provided executive level administrative duties as needed including .
    January 2005 to January 2008 Assistant Site Manager
    City , State
    • Assisted in managing a team of 5 professionals and performed administrative duties as needed.
    • Performed managerial duties in the absence of the Site Manager to keep business activities progressing.
    • Served as a mentor to junior team members and influenced them to grow professionally within the company.
    • Streamlined strategic initiatives to ensure the maximum amount of mortgage loans were closed each month + for Regions Bank.
    • Created new processes and systems that were implemented to increase customer service satisfaction.
    • Resolved data issues for completed appraisals and title work in a timely manner before submitting completed + documents to Regions mortgage processing center.
    • Managed quality communication, customer support and product representation for top client, Regions Bank.
    Education and Training
    Full Sail University Masters of Science : Internet Marketing Internet Marketing
    University of Phoenix Bachelors of Science : Marketing Business Marketing Business
    July 2016 Accredited in Medical Sales - HIDA - January 2010-January 2013 +Digital Marketing - Shaw Academy -
    August 2016 Blogging and Content Management - Shaw Academy -
    February 2017 Web Development - Shaw Academy -
    Skills
    administrative duties, Ad, Ads, approach, B2B, Budget Planning, budget, business development, competitive, content, Content Management, CRM, client, clients, customer service, customer support, designing, e-commerce, E-mail, email, Google Analytics, HTML, Image, notes, managerial, managing, Marketing Strategy, marketing, market, marketing collateral, materials, Medical Sales, meetings, mentor, 97, mortgage loans, online marketing, processes, Project Management, quality, recruitment, relationship management, selling, sales, strategic, trade shows, Web Development, websites
    ",BUSINESS-DEVELOPMENT +21101152," EXECUTIVE CHEF Professional Summary I have honed my professional craft by working in New York City (most recently Gastro Arte and Oxford Kitchen Fort Greene Brooklyn), Hoboken, Oaxaca Mexico, as well as presiding over two top rated, highly coveted award winning well known extremely high volume Knowles family restaurants and hotel in New Jersey in which my skills were perfected and completed in all aspects of running award winning restaurants. With this comes a proven track record and an excellent reputation .After my time at the Highlawn, I was given the reigns of their sister restaurant The Manor as the Chef D' Cuisine because of my work ethic, dedication to my staff and my craft. With the opportunity to run my own establishment, I was brought on to open gastro pubs such as Sixty Park next door to the PAC Center and the Tap House Grill. I opened these establishments as upscale casual and rustic comfort food with banquet and catering on site to excellent reviews and a steady following. I am also heavily involved as a lead chef consultant for creating successful menus and kitchen designs to open such restaurants as Halcyon and Montclair Station in Montclair NJ and Bistro Seven Three in Bernardsville. I stand by my food with simple and colorful plate designs with bold flavors and my ability to train and inspire my staff with my progressive and lead by example philosophy. With me you will get a loyal hardworking chef with a love of our industry. I take my craft seriously bringing no ego just passion, pride and ambition number. I am available to interview at your earliest convenience if you believe I meet your standards. Skills Beautiful presentation of food Strong attention to safe food handling procedures Effective planner Work History Executive Chef , 01/2013 to Current Company Name – City , State Designed and purchased entire kitchen Created all menus and menu design, brunch included Hired all staff/created employee handbooks and set pars Personally trained staff of 15 to open kitchen within 10 days of hiring Implemented my complete opening manual for restaurant Brought on all vendors( mostly local) Introduced sanitation guidelines/ day dots/ FIFO/ Auto Chlor systems Complete from scratch kitchen including duck egg pastas and ramen 25% food cost to start Received very well by community and reviews have been excellent. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Verified proper portion sizes and consistently attained high food quality standards. Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering. Prepared operational reports and analyses and made appropriate recommendations about progress and negative trends. Created and managed budgets for operations and capital equipment. Enhanced and maintained the central standardized recipe and ingredient repository, including nutritional and cost information. Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Achieved and exceeded performance, budget and team goals. Regularly interacted with guests to obtain feedback on product quality and service levels. Led shifts while personally preparing food items and executing requests based on required specifications. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. chef de cuisine , 01/2012 to 01/2013 Company Name – City , State HEAD CHEF 65k Ran all daily operations for the BOH Retrained staff/made kitchen efficient/ complete from scratch( sauces stocks, pastas, desserts) Raised check averages/ control of food cost Staffing/ ordering and purchasing Developed all menus including desserts for the holiday season as well as our many parties ranging from 40- 100 people per event Average covers 180- 250 nightly/ brunch Sat-Sun 100-250 Taphouse Grille, Wayne, NJ EXECUTIVE CHEF 62 k Redesigned failing and outdated menu/ complete from scratch kitchen Retrained staff/made kitchen efficient/ Raised check averages/ regained control of food cost Staffing ,training, scheduling of staff ordering and purchasing Incorporated our 25 craft beer list into our food Implemented proper food handling and storage to save money Average covers 180-250 nightly Increased profits 16% to an annual gross of $800,000. chef de cuuisine , 01/2010 to 01/2012 Company Name – City , State CHEF D'CUISINE 55k Succeeded with the challenge of taking control and revamping the menu and retraining my cooks to a high level of quality in one year. Profits of 2-3million solely a la carte not including banquets and weddings 2 stars NY Times/ 3 stars Star Ledger Responsible for 12-15 kitchen employees including banquet personnel and wait staff (training, quality control, motivation, problem solving). Ordering foods and supplies for entire restaurant which includes bar, banquet, and a la carte kitchen. Scheduling, menu development and food costs and waste control maintained accurately using excel spreadsheets. Working closely with purveyors to ensure best possible prices to keep an accurate food cost. Developed better techniques and recipes for the Banquet department to produce superior food and improve service times. Responsible for weekly chef tasting menus, holiday menus and numerous private a la carte functions being held in addition to nightly service. Believes in training FOH in all aspects of the kitchen (menu, prices, procedures) to better suit the expectations of customers. Received high marks from health inspectors for cleanliness, proper labeling, storage of food items and temperature control. BANQUET CHEF/SPECIAL EVENTS LEADER , 01/2006 to 01/2008 Company Name – City , State Learned the trade of saucier. Worked many events with Chef's from around the country for the James Beard Awards plating for over 1,000 guests per event. Trained in high volume production of foods, soups and stocks and proper cooling, storing and handling of said products. EXECUTIVE CHEF , Company Name – City , State Annual profits 800,000-1million Created menu lunch/dinner/brunch/craft beer list Hired all employees/trained/scheduling Handled all purchasing and ordering for restaurant Received high marks from health inspectors for cleanliness, proper labeling, storage of food items and temperature control. All foods and staff were ready and trained in 5 days before opening Upscale casual concept opened to great reviews. executive sous chef , Company Name – City , State EXECUTIVE SOUS CHEF/MASTER SAUCIER 48k Responsible for maintaining a 24-25% food cost by teaching how to keep inventory properly and manage waste with better prep procedures. Annual gross 5-6 million Training staff of 10-15, ordering, scheduling including banquet department. All sauces, stocks, soups were prepared by myself daily. Excellent skills cleaning and portioning all meats and fish Mastered all stations on the hot line/salads Maintained the highest quality of food while inviting the pressure of a high volume kitchen (250- 300 guests per night.) Instilled and managed closely all daily prep lists and solely responsible for holiday prep and menus. 400-750 guests for a la carte holidays) EXCELLENT NY TIMES/ 4 STARS STAR LEDGER Proudly presided over James Beard Award Dinner for Executive Chef Mitchell Althoz(also of highly recognized Jocelyn in Maplewood NJ). Education Graduate : Passaic Valley High School - City , State Graduate : Institute Culinary of Education - City , State Serve Safe Certified +NYFC/ DOH Certified : Skills concept, DOH, hiring, inventory, Ledger, excel spreadsheets, money, personnel, problem solving, purchasing, quality, quality control, Sat, Scheduling, Staffing, Sun, teaching, employee handbooks ","
    EXECUTIVE CHEF
    Professional Summary
    I have honed my professional craft by working in New York City (most recently Gastro Arte and Oxford Kitchen Fort Greene Brooklyn), Hoboken, Oaxaca Mexico, as well as presiding over two top rated, highly coveted award winning well known extremely high volume Knowles family restaurants and hotel in New Jersey in which my skills were perfected and completed in all aspects of running award winning restaurants. With this comes a proven track record and an excellent reputation .After my time at the Highlawn, I was given the reigns of their sister restaurant The Manor as the Chef D' Cuisine because of my work ethic, dedication to my staff and my craft. With the opportunity to run my own establishment, I was brought on to open gastro pubs such as Sixty Park next door to the PAC Center and the Tap House Grill. I opened these establishments as upscale casual and rustic comfort food with banquet and catering on site to excellent reviews and a steady following. I am also heavily involved as a lead chef consultant for creating successful menus and kitchen designs to open such restaurants as Halcyon and Montclair Station in Montclair NJ and Bistro Seven Three in Bernardsville. I stand by my food with simple and colorful plate designs with bold flavors and my ability to train and inspire my staff with my progressive and lead by example philosophy. With me you will get a loyal hardworking chef with a love of our industry. I take my craft seriously bringing no ego just passion, pride and ambition number. I am available to interview at your earliest convenience if you believe I meet your standards.
    Skills
    • Beautiful presentation of food
    • Strong attention to safe food handling procedures
    • Effective planner
    Work History
    Executive Chef , 01/2013 to Current
    Company Name – City , State
    • Designed and purchased entire kitchen Created all menus and menu design, brunch included Hired all staff/created employee handbooks and set pars Personally trained staff of 15 to open kitchen within 10 days of hiring Implemented my complete opening manual for restaurant Brought on all vendors( mostly local) Introduced sanitation guidelines/ day dots/ FIFO/ Auto Chlor systems Complete from scratch kitchen including duck egg pastas and ramen 25% food cost to start Received very well by community and reviews have been excellent.
    • Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees.
    • Verified proper portion sizes and consistently attained high food quality standards.
    • Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business.
    • Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
    • Prepared operational reports and analyses and made appropriate recommendations about progress and negative trends.
    • Created and managed budgets for operations and capital equipment.
    • Enhanced and maintained the central standardized recipe and ingredient repository, including nutritional and cost information.
    • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
    • Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
    • Achieved and exceeded performance, budget and team goals.
    • Regularly interacted with guests to obtain feedback on product quality and service levels.
    • Led shifts while personally preparing food items and executing requests based on required specifications.
    • Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.
    chef de cuisine , 01/2012 to 01/2013
    Company Name – City , State
    • HEAD CHEF 65k Ran all daily operations for the BOH Retrained staff/made kitchen efficient/ complete from scratch( sauces stocks, pastas, desserts) Raised check averages/ control of food cost Staffing/ ordering and purchasing Developed all menus including desserts for the holiday season as well as our many parties ranging from 40- 100 people per event Average covers 180- 250 nightly/ brunch Sat-Sun 100-250 Taphouse Grille, Wayne, NJ EXECUTIVE CHEF 62 k Redesigned failing and outdated menu/ complete from scratch kitchen Retrained staff/made kitchen efficient/ Raised check averages/ regained control of food cost Staffing ,training, scheduling of staff ordering and purchasing Incorporated our 25 craft beer list into our food Implemented proper food handling and storage to save money Average covers 180-250 nightly Increased profits 16% to an annual gross of $800,000.
    chef de cuuisine , 01/2010 to 01/2012
    Company Name – City , State
    • CHEF D'CUISINE 55k Succeeded with the challenge of taking control and revamping the menu and retraining my cooks to a high level of quality in one year.
    • Profits of 2-3million solely a la carte not including banquets and weddings 2 stars NY Times/ 3 stars Star Ledger Responsible for 12-15 kitchen employees including banquet personnel and wait staff (training, quality control, motivation, problem solving).
    • Ordering foods and supplies for entire restaurant which includes bar, banquet, and a la carte kitchen.
    • Scheduling, menu development and food costs and waste control maintained accurately using excel spreadsheets.
    • Working closely with purveyors to ensure best possible prices to keep an accurate food cost.
    • Developed better techniques and recipes for the Banquet department to produce superior food and improve service times.
    • Responsible for weekly chef tasting menus, holiday menus and numerous private a la carte functions being held in addition to nightly service.
    • Believes in training FOH in all aspects of the kitchen (menu, prices, procedures) to better suit the expectations of customers.
    • Received high marks from health inspectors for cleanliness, proper labeling, storage of food items and temperature control.
    BANQUET CHEF/SPECIAL EVENTS LEADER , 01/2006 to 01/2008
    Company Name – City , State
    • Learned the trade of saucier.
    • Worked many events with Chef's from around the country for the James Beard Awards plating for over 1,000 guests per event.
    • Trained in high volume production of foods, soups and stocks and proper cooling, storing and handling of said products.
    EXECUTIVE CHEF , Company Name – City , State
    • Annual profits 800,000-1million Created menu lunch/dinner/brunch/craft beer list Hired all employees/trained/scheduling Handled all purchasing and ordering for restaurant Received high marks from health inspectors for cleanliness, proper labeling, storage of food items and temperature control.
    • All foods and staff were ready and trained in 5 days before opening Upscale casual concept opened to great reviews.
    executive sous chef , Company Name – City , State
    • EXECUTIVE SOUS CHEF/MASTER SAUCIER 48k Responsible for maintaining a 24-25% food cost by teaching how to keep inventory properly and manage waste with better prep procedures.
    • Annual gross 5-6 million Training staff of 10-15, ordering, scheduling including banquet department.
    • All sauces, stocks, soups were prepared by myself daily.
    • Excellent skills cleaning and portioning all meats and fish Mastered all stations on the hot line/salads Maintained the highest quality of food while inviting the pressure of a high volume kitchen (250- 300 guests per night.) Instilled and managed closely all daily prep lists and solely responsible for holiday prep and menus.
    • 400-750 guests for a la carte holidays) EXCELLENT NY TIMES/ 4 STARS STAR LEDGER Proudly presided over James Beard Award Dinner for Executive Chef Mitchell Althoz(also of highly recognized Jocelyn in Maplewood NJ).
    Education
    Graduate : Passaic Valley High School - City , State
    Graduate : Institute Culinary of Education - City , State
    Serve Safe Certified +NYFC/ DOH Certified :
    Skills
    concept, DOH, hiring, inventory, Ledger, excel spreadsheets, money, personnel, problem solving, purchasing, quality, quality control, Sat, Scheduling, Staffing, Sun, teaching, employee handbooks
    ",CHEF +21334981," PASTRY CHEF /SERVER Summary My main goal is to ensure that procedures are followed for seating and serving guests. Make sure that all staff act in a way that promotes guest satisfaction and handle any issues or complaints. It will be my pleasure to design and implement training for servers, bussers, hosts, baristas, and bartenders:L this training will involve raining on menu items, as well as ""shadowing"" other servers to learn the restaurant's procedures and standards. additionally, I will work side by side with the kitchen manage rand team to assist with the restaurant's cost controls by helping develop systems to manage product waste, labor costs, and breakage. Also I will oversee the facility upkeep, ensuring that the front of house areas are clean and meet restaurant standards while arranging that repairs are made in a timely manner and I will facilities maintenances needed. Highlights Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Energetic work attitude Inventory control familiarity Courteous demeanor Top sales performer Customer service expert Adaptive team player Opening/closing procedures Accomplishments Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Assistance   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Computed Data Reports   Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Experience Pastry Chef /Server May 2014 to September 2015 Company Name - City , State Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.Consistently produced exceptional menu items that regularly garnered diners' praise. Line Cook March 2013 to March 2014 Company Name - City , State Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations.Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Dishwasher April 2012 to November 2012 Company Name - City , State Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Maintained system of control for storage temperatures and proper functioning of kitchen equipment Customer Service Rep September 2012 to December 2012 Company Name - City , State Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach. Catering Assistant/Server January 2007 to January 2008 Company Name - City , State Accepted payment from customers and made change as necessary.Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beveragesCleaned bars, work areas, and tablesAssisted diners with seating as needed Customer Service Representative March 2004 to November 2007 Company Name - City , State Assigned as point person to plan event logistics for trade show resulting in over $250,000 in revenue. Effectively cross trained in processing freight, vendor relations, administrative support, event set up/break down and logistics planning. Shift Manager January 2001 to January 2003 Company Name - City , State Promoted within 1 month to shift manager supervising 20+ employees. Managed daily restaurant operations, created staff schedules, tracked/reviewed inventory, cross trained staff, closed out cash drawer, ran sales reports. Volunteer Experience:. Southwest Behavioral Health- Provided approximately 50 meals daily for Homeless Outreach Program Completed 16 week training on serving the practical or emotional needs of victims following traumatic events victim's rights, support during the criminal investigation, information and referral to community resources. COMMUNITY KITCHEN STUDENT Company Name - City , State Selected to participate in foodservice training program Developed knife skills Exposure to all aspects of kitchen operations Maintained all food and non-food storage areas including walk in and reach in coolers, walk in freezer, pantry, and paper room Provided on-site catering events Ensured quality control standards Completed Professional Cooking curriculum Properly received food supply and ensured product safety Assisted Chef Instructor with crew supervision and all aspects of production Collaborated with students and instructors to develop menus Learned proper cooking techniques for all Leading Sauces Experienced in all cooking methods Southwest Behavioral Health- Provided approximately 50 meals daily for Homeless Outreach Program. Education Associate of Science Degree : Social Science Studies Administrative Justice Studies , 2012 Mesa Community College - City , State Social Science Studies Administrative Justice Studies St. Mary's Food Bank Alliance- Community Kitchen Certifications National Restaurant Association ServSafe Manager Certification +Maricopa County Food Handlers Card +Adult CPR & First Aid +Fire Safety Certification Skills Administrative Assistant, administrative support, Behavioral Health, Conflict Resolution, Cooking, CPR, Customer Service, special events, First Aid, Goal Setting, Instructor, inventory, Team Development, logistics, Marketing, Excel, Microsoft Office, Payment Processing, quality control, Reporting, restaurant operations, Safety, selling, Sales, sales reports, supervising, supervision, Type, Vendor Relations, Workshops ","
    PASTRY CHEF /SERVER
    Summary

    My main goal is to ensure that procedures are followed for seating and serving guests. Make sure that all staff act in a way that promotes guest satisfaction and handle any issues or complaints. It will be my pleasure to design and implement training for servers, bussers, hosts, baristas, and bartenders:L this training will involve raining on menu items, as well as ""shadowing"" other servers to learn the restaurant's procedures and standards. additionally, I will work side by side with the kitchen manage rand team to assist with the restaurant's cost controls by helping develop systems to manage product waste, labor costs, and breakage. Also I will oversee the facility upkeep, ensuring that the front of house areas are clean and meet restaurant standards while arranging that repairs are made in a timely manner and I will facilities maintenances needed.

    Highlights
    • Strong organizational skills
    • Active listening skills
    • Seasoned in conflict resolution
    • Sharp problem solver
    • Energetic work attitude
    • Inventory control familiarity
    • Courteous demeanor
    • Top sales performer
    • Customer service expert
    • Adaptive team player
    • Opening/closing procedures
    Accomplishments

    Customer Service  

    • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

    Customer Assistance  

    • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

    Computed Data Reports  

    • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

    Experience
    Pastry Chef /Server
    May 2014 to September 2015     Company Name - City , State

    Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.Consistently produced exceptional menu items that regularly garnered diners' praise.
    Line Cook
    March 2013 to March 2014     Company Name - City , State

    Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations.Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
    Dishwasher
    April 2012 to November 2012     Company Name - City , State

    Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.

    Maintained system of control for storage temperatures and proper functioning of kitchen equipment
    Customer Service Rep
    September 2012 to December 2012     Company Name - City , State

    Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.
    Catering Assistant/Server
    January 2007 to January 2008     Company Name - City , State
    • Accepted payment from customers and made change as necessary.Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beveragesCleaned bars, work areas, and tablesAssisted diners with seating as needed
    Customer Service Representative
    March 2004 to November 2007     Company Name - City , State
    • Assigned as point person to plan event logistics for trade show resulting in over $250,000 in revenue.
    • Effectively cross trained in processing freight, vendor relations, administrative support, event set up/break down and logistics planning.
    Shift Manager
    January 2001 to January 2003     Company Name - City , State
    • Promoted within 1 month to shift manager supervising 20+ employees.
    • Managed daily restaurant operations, created staff schedules, tracked/reviewed inventory, cross trained staff, closed out cash drawer, ran sales reports.
    • Volunteer Experience:.
    • Southwest Behavioral Health- Provided approximately 50 meals daily for Homeless Outreach Program Completed 16 week training on serving the practical or emotional needs of victims following traumatic events victim's rights, support during the criminal investigation, information and referral to community resources.
    COMMUNITY KITCHEN STUDENT
    Company Name - City , State
    • Selected to participate in foodservice training program Developed knife skills Exposure to all aspects of kitchen operations Maintained all food and non-food storage areas including walk in and reach in coolers, walk in freezer, pantry, and paper room Provided on-site catering events Ensured quality control standards Completed Professional Cooking curriculum Properly received food supply and ensured product safety Assisted Chef Instructor with crew supervision and all aspects of production Collaborated with students and instructors to develop menus Learned proper cooking techniques for all Leading Sauces Experienced in all cooking methods Southwest Behavioral Health- Provided approximately 50 meals daily for Homeless Outreach Program.
    Education
    Associate of Science Degree : Social Science Studies Administrative Justice Studies , 2012 Mesa Community College - City , State Social Science Studies Administrative Justice Studies
    St. Mary's Food Bank Alliance- Community Kitchen
    Certifications
    National Restaurant Association ServSafe Manager Certification +Maricopa County Food Handlers Card +Adult CPR & First Aid +Fire Safety Certification
    Skills

    Administrative Assistant, administrative support, Behavioral Health, Conflict Resolution, Cooking, CPR, Customer Service, special events, First Aid, Goal Setting, Instructor, inventory, Team Development, logistics, Marketing, Excel, Microsoft Office, Payment Processing, quality control, Reporting, restaurant operations, Safety, selling, Sales, sales reports, supervising, supervision, Type, Vendor Relations, Workshops

    ",CHEF +11580408," INFORMATION TECHNOLOGY COORDINATOR Career Overview AVP / Director of Information Technology I Network Engineer with extensive experience. Strengths - excellent communication skills, strong problem solving skills. Sound work ethic, capable of working independently or in a team environment. Highly professional with the ability to set and maintain priorities. Qualifications Certifications and Certificates: • Microsoft Certified Professional • Comp-TA A+ Certified • Microsoft SOL 2000 Design and Administration • Microsoft Access I. II. III • Navision Report Writer I & II • Web design Software I Hardware Knowledge: • Operating Systems: Installation & support of Microsoft Windows up to and including Windows 8.1 • Sever Systems: Installation & support of Microsoft Server, up to and including Server 2012, SCO UNIX • Microsoft Active Directory • Database Software: Installation & support of Microsoft SQL up to and including SQL 2012. Highly proficient with Microsoft Access and Sybase databases • ERP Software: OMD and Installation & support of Microsoft Navision up to and including NAV2013 R2 • Office Suites: Microsoft Office 97 - 2013 • Email Programs: Microsoft Exchange, Ipswicth Imail • Content management platform: WebGui and Magento • Familiarity with a wide variety of Cisco and Fortinet Firewalls. 3Comm, Netgear, Hp and Cisco routers and switches • Expert knowledge of a variety of Smartphone operating systems including Windows Mobile, Blackberry, Android and IOS Sprint Coral, Nortel and Free PBX VoIP phone and voice mail systems Work Experience May 2000 to Current Company Name City , State Information Technology Coordinator 2003 & 2008 Administrate employee of the year / President Club Winner Repeated employee of the month winner Continually evaluating and implanting new technology to save cost, maintain and improve business process Sole point of contact for 150 people including remote staff Led $300,000 implantation of Navision ERP System Continual in-house refinements and improvements to Navision Upgraded from Navision's proprietary C/side database to SQL 2000 database Continual in-house refinements and improvements to Navision Created and implemented custom databases for leading National and Regional financial institutions that increase revenue Initiated use of remote control programs to train and help trouble shoot customer issues in a more timely manner Final point of resolution for customer software and hardware issues Responsible for onsite installation of industry specific hardware and software Implemented ACT 2006 Customer relation management database Led redesign of corporate website to including online shopping cart, site costumer extranet, and employee intranet Led the development and implemented of electronic work order ticket which greatly improved cash flow Led the revision of service call dispatch process to an automated delivery system via cell phones Developed numerous in house databases and reports to suite customers specific billing and reporting needs Negotiate contracts and interface with vendors Designed, lunched and maintain company wide disaster recovery plan Design network infrastructure and lead relocation team of corporate headquarters and regional warehouses Responsible for maintaining and securing a Microsoft Windows 2003 environment Employee systems configuration and training employees on a variety of network systems Organizing and Supporting Communicating between Management & Employees Design network infrastructure and lead relocation team of corporate headquarters and regional warehouses Upgraded to all servers to windows 2003 from Windows NT 4 0 Maintain and make sure all software is up to date and compliant Responsible for onsite installation of industry specific hardware and software Coordinate computer related training for service staff. January 1996 to Current Company Name City , State Information Systems Manager Designed in house proprietary costumer relation database. Designed and implemented Microsoft 2003 SBS. Led design of corporate web site and internet marketing campaigns. Responsible for corporate network security and customer WI-FI network. Education and Training 1 1988 Curry College City , State Business Management Bachelor of Arts Business Management Certifications Microsoft Certified Professional -NT 4 0 Microsoft Certified Professional - Windows XP / Windows 2003 Microsoft Certified Professional - Internet Comp-TA A+ Certified Microsoft Certified System Administrator (eligible should be completed by end of 2006) Microsoft SQL 2000 Design and Administration Microsoft Access I, II, III Navision Report Writer I & II Skills A+ Certified, Active Directory, billing, business process, C, cash flow, Cisco, Cisco Routers, Hardware, network systems, Content management, contracts, Coral, databases, Database, delivery, disaster recovery, Email, ERP, extranet, financial, Firewalls, internet marketing, laptops, Lotus, Microsoft Access I, Microsoft Access, Microsoft Certified Professional, Microsoft Certified, Microsoft Exchange, Office, Microsoft Office 97, Windows, Windows 2000, 2000, Microsoft Windows 2003, Microsoft NT 4, NT 4 0, Windows NT 4 0, Microsoft Windows NT4 0, Windows XP, Navision, network security, network, Office Suites, Operating Systems, Organizing, Report Writer I, reporting, SCO Unix, servers, Microsoft SQL, SQL 2000, Sybase, System Administrator, phones, phone, training employees, Visio, voice mail, web site, website Additional Information Awards: +Who's Who Among Students in American Universities and Colleges +Outstanding Young Men of America +United States Achievement Academy - National Award Winner Sanford R. Levitt - 1 - ","
    INFORMATION TECHNOLOGY COORDINATOR
    Career Overview

    AVP / Director of Information Technology I Network Engineer with extensive experience.

    Strengths - excellent communication skills, strong problem solving skills. Sound work ethic, capable of working independently or in a team environment. Highly professional with the ability to set and maintain priorities.

    Qualifications

    Certifications and Certificates:

    • Microsoft Certified Professional

    • Comp-TA A+ Certified

    • Microsoft SOL 2000 Design and Administration

    • Microsoft Access I. II. III

    • Navision Report Writer I & II

    • Web design

    Software I Hardware Knowledge:

    • Operating Systems: Installation & support of Microsoft Windows up to and including Windows 8.1

    • Sever Systems: Installation & support of Microsoft Server, up to and including Server 2012, SCO UNIX

    • Microsoft Active Directory

    • Database Software: Installation & support of Microsoft SQL up to and including SQL 2012.

    Highly proficient with Microsoft Access and Sybase databases

    • ERP Software: OMD and Installation & support of Microsoft Navision up to and including NAV2013 R2

    • Office Suites: Microsoft Office 97 - 2013

    • Email Programs: Microsoft Exchange, Ipswicth Imail

    • Content management platform: WebGui and Magento

    • Familiarity with a wide variety of Cisco and Fortinet Firewalls. 3Comm, Netgear, Hp and Cisco routers and switches

    • Expert knowledge of a variety of Smartphone operating systems including Windows Mobile, Blackberry, Android and IOS

    • Sprint Coral, Nortel and Free PBX VoIP phone and voice mail systems
    Work Experience
    May 2000 to Current
    Company Name City , State Information Technology Coordinator
    • 2003 & 2008 Administrate employee of the year / President Club Winner Repeated employee of the month winner Continually evaluating and implanting new technology to save cost, maintain and improve business process Sole point of contact for 150 people including remote staff Led $300,000 implantation of Navision ERP System Continual in-house refinements and improvements to Navision Upgraded from Navision's proprietary C/side database to SQL 2000 database Continual in-house refinements and improvements to Navision Created and implemented custom databases for leading National and Regional financial institutions that increase revenue Initiated use of remote control programs to train and help trouble shoot customer issues in a more timely manner Final point of resolution for customer software and hardware issues Responsible for onsite installation of industry specific hardware and software Implemented ACT 2006 Customer relation management database Led redesign of corporate website to including online shopping cart, site costumer extranet, and employee intranet Led the development and implemented of electronic work order ticket which greatly improved cash flow Led the revision of service call dispatch process to an automated delivery system via cell phones Developed numerous in house databases and reports to suite customers specific billing and reporting needs Negotiate contracts and interface with vendors Designed, lunched and maintain company wide disaster recovery plan Design network infrastructure and lead relocation team of corporate headquarters and regional warehouses Responsible for maintaining and securing a Microsoft Windows 2003 environment Employee systems configuration and training employees on a variety of network systems Organizing and Supporting Communicating between Management & Employees Design network infrastructure and lead relocation team of corporate headquarters and regional warehouses Upgraded to all servers to windows 2003 from Windows NT 4 0 Maintain and make sure all software is up to date and compliant Responsible for onsite installation of industry specific hardware and software Coordinate computer related training for service staff.
    January 1996 to Current
    Company Name City , State Information Systems Manager
    • Designed in house proprietary costumer relation database.
    • Designed and implemented Microsoft 2003 SBS.
    • Led design of corporate web site and internet marketing campaigns.
    • Responsible for corporate network security and customer WI-FI network.
    Education and Training
    1 1988
    Curry College
    City , State     Business Management
    Bachelor of Arts     Business Management
    Certifications
    Microsoft Certified Professional -NT 4 0 Microsoft Certified Professional - Windows XP / Windows 2003 Microsoft Certified Professional - Internet Comp-TA A+ Certified Microsoft Certified System Administrator (eligible should be completed by end of 2006) Microsoft SQL 2000 Design and Administration Microsoft Access I, II, III Navision Report Writer I & II
    Skills
    A+ Certified, Active Directory, billing, business process, C, cash flow, Cisco, Cisco Routers, Hardware, network systems, Content management, contracts, Coral, databases, Database, delivery, disaster recovery, Email, ERP, extranet, financial, Firewalls, internet marketing, laptops, Lotus, Microsoft Access I, Microsoft Access, Microsoft Certified Professional, Microsoft Certified, Microsoft Exchange, Office, Microsoft Office 97, Windows, Windows 2000, 2000, Microsoft Windows 2003, Microsoft NT 4, NT 4 0, Windows NT 4 0, Microsoft Windows NT4 0, Windows XP, Navision, network security, network, Office Suites, Operating Systems, Organizing, Report Writer I, reporting, SCO Unix, servers, Microsoft SQL, SQL 2000, Sybase, System Administrator, phones, phone, training employees, Visio, voice mail, web site, website
    Additional Information
    • Awards: +Who's Who Among Students in American Universities and Colleges +Outstanding Young Men of America +United States Achievement Academy - National Award Winner Sanford R. Levitt - 1 -
    ",INFORMATION-TECHNOLOGY +20986595," MARKETING COORDINATOR/GRAPHIC DESIGNER Professional Summary Passionate person with two years of experience as a marketing coordinator. Strong adaptability to new working environment and willing to learn new skills and take on new challenges. Skilled in designing campaign materials and promotional items using InDesign and Illustrator. Seeking a position in marketing with a company on a long-term basis who is looking for a hardworking, goal-oriented team player. Core Qualifications Excellent Mandarin Chinese writing and speaking skills. +Computer Knowledge +MS Word MS Excel MS PowerPoint MS Outlook +Windows 7 Mac OSX CS InDesign CS Illustrator Experience Marketing coordinator/Graphic designer January 2013 to December 2013 Company Name - City , State Coursework and Project: Case Studies in Advertising and Public Relations Through investigation of real AD and PR cases, specifically targeting the influence of advertising in Asia such as China, Japan and Korea, setting up advertising objectives, creating advertising campaigns, and measuring advertising effectiveness. Completed project: ""Advertising to Children in Japan"", ""Research of Oreo Campaigns"" Theories, Models and Practices in Integrated Marketing Communication Set up personal company: initial preparation included market research, establishing a Mission Statement, targeting audience, setting core values, positioning lines (a marketing words what used to be called ""slogans"") SWOT(strengths, weaknesses, opportunities and threats) establishing the main products. Other tasks involved basic budget planning, customer surveys, choosing the best advertising strategy based on product's functionality, selecting magazine, outdoor poster, and radio commercial for advertisement. Individually completing all posters and designs. Desktop Publishing -Masters project Magazine designed: Flavors- Taste the world http://issuu.com/wudan3/docs/flavors_taste_the_world Other related courses included: Perspectives in Global Leadership, Theories and Applications of Persuasion. Advertising Producer February 2012 to December 2012 Company Name - City , State Used Adobe Audition to dub, edit, and choose proper soundtracks to finalize ads. Created and edited ads for certain products that obtained positive feedback from clients and successfully played through radio and television. Ability to host a radio show independently and have own radio show about currently popular news and topics. In charge of editing news and audio production. Account Executive Intern May 2011 to August 2011 Company Name - City Initiated new project and rapidly realized goals and was praised as a ""fast learner"" by the manager. Kept in touch with past clients and potential clients. Conducted internal and external meetings, controlling the atmosphere and proceeding. Manager Assistant February 2014 to June 2014 Company Name - City , State Assisted in providing consulting services to a Shenzhen Investment company including evaluating diverse portfolios, performing property analysis, identifying valuations of tangible and intangible real estate-related assets. Fully understood investor objectives and requirements for an investment property and collaboratively built an investor profile based on their resources and requirements. Obtained comprehensive marketing analysis and developed a strategy base on customer input such as: ""We want to purchase new construction commercial properties and resell them within one year to achieve our 'high rate of return, short term investment' goal."" Identified several potential shopping malls and new construction buildings in various cities in the Bay Area and Los Angeles by using a commercial real estate company ""Costar"". Met with Mayor Milpitas Jose Esteves to recognize a future project, an Asian-themed shopping center - Pacific Mall for potential investment opportunity. Contacted Los Angeles Local realtor and personally went over to inspect projects with investors. Worked through property documents to understand current and future contact, risk scenarios, and properties' current management and performance. Explored reducing risk for our clients, providing honor reports revealing that there was no suitable investment opportunity within investors' defined geographic target area. Established a well functioning long-term relationship with clients to generate repeat business and obtain a top notch reputation. Education Master of Corporate Media : 2011 Marietta College BS Bachelor of Science : Accounting Marketing , 2010 Utah State University Accounting Marketing Skills Adobe, AD, ads, Advertising, audio production, basic, budget planning, Chinese, com, Computer Knowledge, consulting, content, client, clients, Desktop Publishing, direction, editing, edit, English, Google Analytics, http, Illustrator, InDesign, inspect, layout, Leadership, Mac, Mandarin Chinese, marketing analysis, market research, marketing strategies, marketing, Marketing Communication, meetings, MS Excel, MS Outlook, MS PowerPoint, Windows 7, MS Word, networking, new construction, newsletters, page, Persuasion, positioning, posters, PR, Public Relations, speaking, fast learner, radio, real estate, Research, strategy, surveys, television, websites ","
    MARKETING COORDINATOR/GRAPHIC DESIGNER
    Professional Summary
    Passionate person with two years of experience as a marketing coordinator. Strong adaptability to new working environment and willing to learn new skills and take on new challenges. Skilled in designing campaign materials and promotional items using InDesign and Illustrator. Seeking a position in marketing with a company on a long-term basis who is looking for a hardworking, goal-oriented team player.
    Core Qualifications
    Excellent Mandarin Chinese writing and speaking skills. +Computer Knowledge +MS Word MS Excel MS PowerPoint MS Outlook +Windows 7 Mac OSX CS InDesign CS Illustrator
    Experience
    Marketing coordinator/Graphic designer
    January 2013 to December 2013     Company Name - City , State
    • Coursework and Project: Case Studies in Advertising and Public Relations Through investigation of real AD and PR cases, specifically targeting the influence of advertising in Asia such as China, Japan and Korea, setting up advertising objectives, creating advertising campaigns, and measuring advertising effectiveness.
    • Completed project: ""Advertising to Children in Japan"", ""Research of Oreo Campaigns"" Theories, Models and Practices in Integrated Marketing Communication Set up personal company: initial preparation included market research, establishing a Mission Statement, targeting audience, setting core values, positioning lines (a marketing words what used to be called ""slogans"") SWOT(strengths, weaknesses, opportunities and threats) establishing the main products.
    • Other tasks involved basic budget planning, customer surveys, choosing the best advertising strategy based on product's functionality, selecting magazine, outdoor poster, and radio commercial for advertisement.
    • Individually completing all posters and designs.
    • Desktop Publishing -Masters project Magazine designed: Flavors- Taste the world http://issuu.com/wudan3/docs/flavors_taste_the_world Other related courses included: Perspectives in Global Leadership, Theories and Applications of Persuasion.
    Advertising Producer
    February 2012 to December 2012     Company Name - City , State
    • Used Adobe Audition to dub, edit, and choose proper soundtracks to finalize ads.
    • Created and edited ads for certain products that obtained positive feedback from clients and successfully played through radio and television.
    • Ability to host a radio show independently and have own radio show about currently popular news and topics.
    • In charge of editing news and audio production.
    Account Executive Intern
    May 2011 to August 2011     Company Name - City
    • Initiated new project and rapidly realized goals and was praised as a ""fast learner"" by the manager.
    • Kept in touch with past clients and potential clients.
    • Conducted internal and external meetings, controlling the atmosphere and proceeding.
    Manager Assistant
    February 2014 to June 2014     Company Name - City , State
    • Assisted in providing consulting services to a Shenzhen Investment company including evaluating diverse portfolios, performing property analysis, identifying valuations of tangible and intangible real estate-related assets.
    • Fully understood investor objectives and requirements for an investment property and collaboratively built an investor profile based on their resources and requirements.
    • Obtained comprehensive marketing analysis and developed a strategy base on customer input such as: ""We want to purchase new construction commercial properties and resell them within one year to achieve our 'high rate of return, short term investment' goal."" Identified several potential shopping malls and new construction buildings in various cities in the Bay Area and Los Angeles by using a commercial real estate company ""Costar"".
    • Met with Mayor Milpitas Jose Esteves to recognize a future project, an Asian-themed shopping center - Pacific Mall for potential investment opportunity.
    • Contacted Los Angeles Local realtor and personally went over to inspect projects with investors.
    • Worked through property documents to understand current and future contact, risk scenarios, and properties' current management and performance.
    • Explored reducing risk for our clients, providing honor reports revealing that there was no suitable investment opportunity within investors' defined geographic target area.
    • Established a well functioning long-term relationship with clients to generate repeat business and obtain a top notch reputation.
    Education
    Master of Corporate Media : 2011 Marietta College
    BS Bachelor of Science : Accounting Marketing , 2010 Utah State University Accounting Marketing
    Skills
    Adobe, AD, ads, Advertising, audio production, basic, budget planning, Chinese, com, Computer Knowledge, consulting, content, client, clients, Desktop Publishing, direction, editing, edit, English, Google Analytics, http, Illustrator, InDesign, inspect, layout, Leadership, Mac, Mandarin Chinese, marketing analysis, market research, marketing strategies, marketing, Marketing Communication, meetings, MS Excel, MS Outlook, MS PowerPoint, Windows 7, MS Word, networking, new construction, newsletters, page, Persuasion, positioning, posters, PR, Public Relations, speaking, fast learner, radio, real estate, Research, strategy, surveys, television, websites
    ",DESIGNER +73030450," SENIOR NETWORK SECURITY ENGINEER https://www.linkedin.com/in/dilip-nr/ Professional Summary Overall 7+ years of experience in Network and Security Engineering which includes strong hands-on experience with Palo Alto Firewalls, Cisco ASA Firewalls, Check Point Firewalls along with comprehensive working knowledge of Load Balancers, Wireless networking, VMware and Data center management. Areas of expertise include designing manageable networks, Threat prevention and Management, routing, switching, troubleshooting network performance issues and documentation. Overall 7+ years of experience in Network and Security Engineering which includes strong hands-on experience with Palo Alto Firewalls, Cisco ASA Firewalls, Check Point Firewalls along with comprehensive working knowledge of Load Balancers, Wireless networking, VMware and Data center management. Areas of expertise include designing manageable networks, Threat prevention and Management, routing, switching, troubleshooting network performance issues and documentation. Skills EIGRP, OSPF, BGP, Route Redistribution, ACLs, Policy based routing, NAT, PAT. Switching: HSRP, VRRP, GLBP VLANs, VTP, Link aggregation (LACP, PAGP), STP, PVST+. Firewalls: Palo Alto, Cisco ASA, Check Point. Routers: Cisco Routers (7600, 7200, Catalyst 6500, Nexus 7000, ASR 12000, ASR 9000) Switches: Cisco switches (Nexus 7000 series, 5000 Series, Catalyst 6500 series, 6800 series) Security Concepts: App-ID, User-ID, Wildfire, GlobalProtect, URL filtering, Blue Coat Proxy, PKI, SSL decryption, IKE, IPSec, HIP checks, Site-to-Site VPNs. Load Balancers: F5 BIG-IP (LTM/GTM), Citrix NetScaler. Wireless Networking: Cisco Meraki, Aruba, Clear-pass, Cisco WLAN, Wireless Aps, 802.1X a/b/g/n/ac. Software/Applications: Panorama, Cisco IOS, NX-OS, Smart Dash Board, VMware. Tools: SPLUNK, Solar Winds, SevOne, Wireshark, MS Visio, Lucid Chart, BMC Remedy. Routing: EIGRP, OSPF, BGP, Route Redistribution, ACLs, Policy based routing, NAT, PAT. Switching: HSRP, VRRP, GLBP VLANs, VTP, Link aggregation (LACP, PAGP), STP, PVST+. Risk management processes and analysis Firewalls: Palo Alto, Cisco ASA, Check Point. +Routers: Cisco Routers (7600, 7200, Catalyst 6500, Nexus 7000, ASR 12000, ASR 9000) +Switches: Cisco switches (Nexus 7000 series, 5000 Series, Catalyst 6500 series, 6800 series) +Security Concepts: App-ID, User-ID, Wildfire, GlobalProtect, URL filtering, Blue Coat Proxy, PKI, SSL decryption, IKE, IPSec, HIP checks, Site-to-Site VPNs. +Load Balancers: F5 BIG-IP (LTM/GTM), Citrix NetScaler. +Wireless Networking: Cisco Meraki, Aruba, Clear-pass, Cisco WLAN, Wireless Aps, 802.1X a/b/g/n/ac. +Software/Applications: Panorama, Cisco IOS, NX-OS, Smart Dash Board, VMware. +Tools: SPLUNK, Solar Winds, SevOne, Wireshark, MS Visio, Lucid Chart, BMC Remedy. Work History Senior Network Security Engineer 01/2017 + to Current Company Name – City , + State Worked with layer2 switching, VLANs trunking technologies and spanning tree protocols. Worked on Cisco switches and routers including physical cabling, IP addressing and Wide Area Network configurations. Performed troubleshooting in TCP/IP related problems and connectivity issues. Performed troubleshooting and resolved Layer2 and Layer3 issues. Established the network specifications by conferring with users through analysing work flow, access information, designing router administration, interface configuration and routing protocols. Established redundancy in the network by evaluating network performance issues including availability, utilization, throughput and latency. Created network diagrams and documentation for design using documentation tools like MS VISIO. Maintained network performance by network monitoring analysis, performance tuning and escalating support to the vendors. Network Security Engineer 09/2015 + to 12/2016 Company Name – City , + State Network Engineer 12/2012 + to 07/2015 Company Name Junior Network Engineer 01/2011 + to 11/2012 Company Name Education Master's Degree : Computer Science Wright State University - + State Computer Science Bachelor's Degree : Electronics and Communications JNTU - + Electronics and Communications Skills AD, ADS, anti-virus, Antivirus, Aps, basic, BGP, cabling, CLI, Cisco 2, Cisco 3, Cisco IOS, Cisco, Cisco Routers, Citrix, content, encryption, client, decryption, designing, DHCP, Disaster Recovery, documentation, EIGRP, engineering support, ethernet, event management, fast, features, Firewalls, Firewall, Frame-Relay, FTP, Gateways, gateway, GUI, IDS, inspection, IP, LAN, logging, loss prevention, MAC, managing, Access, Mail, Migration, enterprise, NAC, Network Access Control(NAC), Network administration, network servers, network, Networking, Networks, Next, OS, optimization, OSPF, PCI, policies, policy analysis, protocols, Proxy, requirement, router, Routers, Routing, servers, SNMP, SSL, Switches, Cisco switches, TCP/IP, technical support, technical assistance, Technical documentation, Troubleshoot, troubleshooting, upgrades, upgrading, View, VPN, VISIO, VM, web servers, Wide Area Network, WAN, wireless LAN Certifications CCNA CCNP Palo Alto ACE ","
    SENIOR NETWORK SECURITY ENGINEER
    • https://www.linkedin.com/in/dilip-nr/
    Professional Summary

    Overall 7+ years of experience in Network and Security Engineering which includes strong hands-on experience with Palo Alto Firewalls, Cisco ASA Firewalls, Check Point Firewalls along with comprehensive working knowledge of Load Balancers, Wireless networking, VMware and Data center management. Areas of expertise include designing manageable networks, Threat prevention and Management, routing, switching, troubleshooting network performance issues and documentation. Overall 7+ years of experience in Network and Security Engineering which includes strong hands-on experience with Palo Alto Firewalls, Cisco ASA Firewalls, Check Point Firewalls along with comprehensive working knowledge of Load Balancers, Wireless networking, VMware and Data center management. Areas of expertise include designing manageable networks, Threat prevention and Management, routing, switching, troubleshooting network performance issues and documentation.

    Skills
    • EIGRP, OSPF, BGP, Route Redistribution, ACLs, Policy based routing, NAT, PAT.
    • Switching: HSRP, VRRP, GLBP VLANs, VTP, Link aggregation (LACP, PAGP), STP, PVST+.
    • Firewalls: Palo Alto, Cisco ASA, Check Point.
    • Routers: Cisco Routers (7600, 7200, Catalyst 6500, Nexus 7000, ASR 12000, ASR 9000)
    • Switches: Cisco switches (Nexus 7000 series, 5000 Series, Catalyst 6500 series, 6800 series)
    • Security Concepts: App-ID, User-ID, Wildfire, GlobalProtect, URL filtering, Blue Coat Proxy, PKI, SSL decryption, IKE, IPSec, HIP checks, Site-to-Site VPNs.
    • Load Balancers: F5 BIG-IP (LTM/GTM), Citrix NetScaler.
    • Wireless Networking: Cisco Meraki, Aruba, Clear-pass, Cisco WLAN, Wireless Aps, 802.1X a/b/g/n/ac.
    • Software/Applications: Panorama, Cisco IOS, NX-OS, Smart Dash Board, VMware.
    • Tools: SPLUNK, Solar Winds, SevOne, Wireshark, MS Visio, Lucid Chart, BMC Remedy.
    • Routing: EIGRP, OSPF, BGP, Route Redistribution, ACLs, Policy based routing, NAT, PAT.
    • Switching: HSRP, VRRP, GLBP VLANs, VTP, Link aggregation (LACP, PAGP), STP, PVST+.
    • Risk management processes and analysis

    Firewalls: Palo Alto, Cisco ASA, Check Point.
    +Routers: Cisco Routers (7600, 7200, Catalyst 6500, Nexus 7000, ASR 12000, ASR 9000)
    +Switches: Cisco switches (Nexus 7000 series, 5000 Series, Catalyst 6500 series, 6800 series)
    +Security Concepts: App-ID, User-ID, Wildfire, GlobalProtect, URL filtering, Blue Coat Proxy, PKI, SSL decryption, IKE, IPSec, HIP checks, Site-to-Site VPNs.
    +Load Balancers: F5 BIG-IP (LTM/GTM), Citrix NetScaler.
    +Wireless Networking: Cisco Meraki, Aruba, Clear-pass, Cisco WLAN, Wireless Aps, 802.1X a/b/g/n/ac.
    +Software/Applications: Panorama, Cisco IOS, NX-OS, Smart Dash Board, VMware.
    +Tools: SPLUNK, Solar Winds, SevOne, Wireshark, MS Visio, Lucid Chart, BMC Remedy.
    Work History
    Senior Network Security Engineer 01/2017 + to Current
    Company Name – City , + State
    • Worked with layer2 switching, VLANs trunking technologies and spanning tree protocols.
    • Worked on Cisco switches and routers including physical cabling, IP addressing and Wide Area Network configurations.
    • Performed troubleshooting in TCP/IP related problems and connectivity issues.
    • Performed troubleshooting and resolved Layer2 and Layer3 issues.
    • Established the network specifications by conferring with users through analysing work flow, access information, designing router administration, interface configuration and routing protocols.
    • Established redundancy in the network by evaluating network performance issues including availability, utilization, throughput and latency.
    • Created network diagrams and documentation for design using documentation tools like MS VISIO.
    • Maintained network performance by network monitoring analysis, performance tuning and escalating support to the vendors.
    Network Security Engineer 09/2015 + to 12/2016
    Company Name – City , + State
    Network Engineer 12/2012 + to 07/2015
    Company Name
    Junior Network Engineer 01/2011 + to 11/2012
    Company Name
    Education
    Master's Degree : Computer Science Wright State University - + State Computer Science
    Bachelor's Degree : Electronics and Communications JNTU - + Electronics and Communications
    Skills
    AD, ADS, anti-virus, Antivirus, Aps, basic, BGP, cabling, CLI, Cisco 2, Cisco 3, Cisco IOS, Cisco, Cisco Routers, Citrix, content, encryption, client, decryption, designing, DHCP, Disaster Recovery, documentation, EIGRP, engineering support, ethernet, event management, fast, features, Firewalls, Firewall, Frame-Relay, FTP, Gateways, gateway, GUI, IDS, inspection, IP, LAN, logging, loss prevention, MAC, managing, Access, Mail, Migration, enterprise, NAC, Network Access Control(NAC), Network administration, network servers, network, Networking, Networks, Next, OS, optimization, OSPF, PCI, policies, policy analysis, protocols, Proxy, requirement, router, Routers, Routing, servers, SNMP, SSL, Switches, Cisco switches, TCP/IP, technical support, technical assistance, Technical documentation, Troubleshoot, troubleshooting, upgrades, upgrading, View, VPN, VISIO, VM, web servers, Wide Area Network, WAN, wireless LAN
    Certifications

    CCNA

    CCNP

    Palo Alto ACE

    ",ARTS +36758947," ACCOUNT SERVICE REPRESENTATIVE II/TECH Summary Professional Account Manager trained in building strategic network ties and increasing salesrevenues. Cultivates and maintains strong customer relationships. Accomplishments Prospecting and cold callingExcellent communicatorStrong interpersonal skillsCustomer service-focusedTeam building expertiseTech-savvySkilled in MS OfficeProject managementProven sales track recordPromotional campaignsPowerPoint expertLeadership/communication skillsSkilled multi-taskerStrong organizational skillsStrong communicatorActive listening skillsExceptional customer service skillsSelf-motivated. Accomplishments. Named ""Employee of the Month"" in 02/2014 at C Spire.Winner of the ""C Spire Employee of the Quarter"" Award, 1st Quarter 2014.Maintained 100% Survey Rating entire tenure at Foshee Residential.Top 5 in New Accounts at Foshee Residential (2012)1st Place Southeast Regionals American Kickboxing Academy Tournament (3x) for ShogunMMA. Experience Account Service Representative II/Tech January 2012 to May 2014 Company Name － State Project Design & Development LeadMay 2014. Henderson-Thomas * Birmingham, Alabama. Discover, design and build new user experiences to drive the next generation of portals,applications and Web properties, including mobile. Design visually stunning, cutting-edgegraphics, animations and interactions for Web sites, portals and applications. Produce visualassets needed by development team. Contribute to building the Company brand on portals,applications, mobile apps and Web sites by executing user interface design consistently on alldeliverables. Refine low to high-fidelity wireframes into designs for the informationarchitecture, navigational models, process flows, page layout, information displays andinteractional components based on user research and in partnership with user experienceinteraction designers. Research and communicate trends and best-practices related to visualdesign and branding Every team member of the C Spire Crew is charged with bringing a strategic vision ofpersonalized wireless to life. Responsible for achieving sales goals and customer satisfactionstandards at designated retail locations. ASRs must demonstrate a strong aptitude andknowledge of all things technology personalized to each customer's needs, and project anenergetic and upbeat professional image. This position is also responsible for integratingtechnology into the consumer's life with amazing ease and effectiveness. ASR II is alsocharged with extra supervisory duties such as key holding and employee management andinventory auditing. Developing and maintaining in-store promotions, and coordinating withappropriate personnel Implementing and managing wireless sales events Provide positive. reinforcement and adult learning techniques to promote learning and skill improvement.Participated in ""Fiber to The Home"" installation's receiving basic knowledge of Telephone,Cable and Internet home installation. Successfully increased positivity and smiling in theworkplace. Promoted group activities and continuously met my quota and passed customerexperience surveys and mystery shops. Gained promotion to level II (key holder/assistantmanager) position based on experience and performance. January 2010 to December 2012 Company Name － City , State Responsibilities Supervise and assists staff to ensure they are well informed on their positionresponsibilities and are performing at or above expectations. Managers with leasing staff areresponsible for agents overall performance including leasing numbers and entering trafficTrain new staff as well as provide on-going training and feedback on performance Ensuresthat building and office are properly staffed at all times Approves time off request for staffEnsures staff provides necessary customer relations for superior customer satisfactionRoutinely inspect properties to ensure they are safe and to determine if repairs ormaintenance are needed Monitors property vendors to ensure quality service Process workorders and monitors direction of property maintenance operations to ensure compliance withcompany standards Respond to tenant requests and issues in a timely manner Maintaincustomer service standards and resident relations Complete leasing/administrativepaperwork Accountable for market surveys Keeps lease occupancies and rents at highestdesired level Review delinquencies and assist in collections May oversee the preparation ofbudgets, financial statements and periodic reports on the status of various properties, leaseexpirations and related matters Ensure marketready condition of vacant units and managesturn-over Coordinate lease terminations, preliminary inspections, and apartment turn-overProvides tours of apartments and community to potential residents for purpose of leasingapartments Coordinate outreach marketing and advertising Conduct the leasing process withprospects in absence of leasing consultant Completes all other projects or requests as directedby Supervison. Martial Arts Instructor/CLient January 2008 to May 2012 Company Name － State Instruct students in varied martial arts techniques Prepare and distribute detailed monthly,quarterly and yearly reports to clients. Provide required information and documents toclients. Prepare reports of client meetings to record the details for future reference. Submitclient meeting reports to manager or supervisor. Provide support and assistance tomanagement teams. Audit all client liaison active accounts. Revise submission and accountsclosure applications. Develop liaison with client service and collection department to providerequired information and acquire necessary documents. Revise and distribute contractualreferrals. Provide feedback to management on areas of improvements. Recommendimplementation of enhanced processes. Plan and schedule monthly meetings with clients.Monitor client satisfaction through follow up on solving client issues and problems. Initiatemeasures to research and resolve client raised issues. Collaborate with clients to identify andimplement value added services.Grew customer base from 13 accounts to 34 accounts in 2years. Education Bachelor of Science : Business (Entrepreneurship) , 2014 Auburn University － City , State , United States GPA: GPA: 3.87 Business (Entrepreneurship) Coursework in Business Administration and ManagementCoursework in Marketing and CommunicationsCoursework in Public Relations GPA: 3.87 High School Diploma : Math & Science , 2009 Alabama School of Math & Science * Auburn － State , United States GPA: Student government representativeHiQ MemberHonor Student2009 Dean's List Math & Science Student government representativeHiQ MemberHonor Student2009 Dean's List Skills advertising, arts, auditing, basic, branding, Business Administration, C, Cable, consultant, client, clients, customer relations, client liaison, direction, financial statements, image, employee management, managing, marketing, market, meetings, office, Monitors, next, page layout, personnel, processes, Project Design & Development, promotion, Public Relations, quality, receiving, repairs, Research, retail, sales, strategic, supervisor, supervisory, Telephone, user interface design, vision, Web sites ","
    ACCOUNT SERVICE REPRESENTATIVE II/TECH
    Summary
    Professional Account Manager trained in building strategic network ties and increasing salesrevenues. Cultivates and maintains strong customer relationships.
    Accomplishments
    • Prospecting and cold callingExcellent communicatorStrong interpersonal skillsCustomer service-focusedTeam building expertiseTech-savvySkilled in MS OfficeProject managementProven sales track recordPromotional campaignsPowerPoint expertLeadership/communication skillsSkilled multi-taskerStrong organizational skillsStrong communicatorActive listening skillsExceptional customer service skillsSelf-motivated.
    • Accomplishments.
    • Named ""Employee of the Month"" in 02/2014 at C Spire.Winner of the ""C Spire Employee of the Quarter"" Award, 1st Quarter 2014.Maintained 100% Survey Rating entire tenure at Foshee Residential.Top 5 in New Accounts at Foshee Residential (2012)1st Place Southeast Regionals American Kickboxing Academy Tournament (3x) for ShogunMMA.
    Experience
    Account Service Representative II/Tech
    January 2012 to May 2014     Company Name － State
    • Project Design & Development LeadMay 2014.
    • Henderson-Thomas * Birmingham, Alabama.
    • Discover, design and build new user experiences to drive the next generation of portals,applications and Web properties, including mobile.
    • Design visually stunning, cutting-edgegraphics, animations and interactions for Web sites, portals and applications.
    • Produce visualassets needed by development team.
    • Contribute to building the Company brand on portals,applications, mobile apps and Web sites by executing user interface design consistently on alldeliverables.
    • Refine low to high-fidelity wireframes into designs for the informationarchitecture, navigational models, process flows, page layout, information displays andinteractional components based on user research and in partnership with user experienceinteraction designers.
    • Research and communicate trends and best-practices related to visualdesign and branding Every team member of the C Spire Crew is charged with bringing a strategic vision ofpersonalized wireless to life.
    • Responsible for achieving sales goals and customer satisfactionstandards at designated retail locations.
    • ASRs must demonstrate a strong aptitude andknowledge of all things technology personalized to each customer's needs, and project anenergetic and upbeat professional image.
    • This position is also responsible for integratingtechnology into the consumer's life with amazing ease and effectiveness.
    • ASR II is alsocharged with extra supervisory duties such as key holding and employee management andinventory auditing.
    • Developing and maintaining in-store promotions, and coordinating withappropriate personnel Implementing and managing wireless sales events Provide positive.
    • reinforcement and adult learning techniques to promote learning and skill improvement.Participated in ""Fiber to The Home"" installation's receiving basic knowledge of Telephone,Cable and Internet home installation.
    • Successfully increased positivity and smiling in theworkplace.
    • Promoted group activities and continuously met my quota and passed customerexperience surveys and mystery shops.
    • Gained promotion to level II (key holder/assistantmanager) position based on experience and performance.
    January 2010 to December 2012 Company Name － City , State
    • Responsibilities Supervise and assists staff to ensure they are well informed on their positionresponsibilities and are performing at or above expectations.
    • Managers with leasing staff areresponsible for agents overall performance including leasing numbers and entering trafficTrain new staff as well as provide on-going training and feedback on performance Ensuresthat building and office are properly staffed at all times Approves time off request for staffEnsures staff provides necessary customer relations for superior customer satisfactionRoutinely inspect properties to ensure they are safe and to determine if repairs ormaintenance are needed Monitors property vendors to ensure quality service Process workorders and monitors direction of property maintenance operations to ensure compliance withcompany standards Respond to tenant requests and issues in a timely manner Maintaincustomer service standards and resident relations Complete leasing/administrativepaperwork Accountable for market surveys Keeps lease occupancies and rents at highestdesired level Review delinquencies and assist in collections May oversee the preparation ofbudgets, financial statements and periodic reports on the status of various properties, leaseexpirations and related matters Ensure marketready condition of vacant units and managesturn-over Coordinate lease terminations, preliminary inspections, and apartment turn-overProvides tours of apartments and community to potential residents for purpose of leasingapartments Coordinate outreach marketing and advertising Conduct the leasing process withprospects in absence of leasing consultant Completes all other projects or requests as directedby Supervison.
    Martial Arts Instructor/CLient
    January 2008 to May 2012     Company Name － State
    • Instruct students in varied martial arts techniques Prepare and distribute detailed monthly,quarterly and yearly reports to clients.
    • Provide required information and documents toclients.
    • Prepare reports of client meetings to record the details for future reference.
    • Submitclient meeting reports to manager or supervisor.
    • Provide support and assistance tomanagement teams.
    • Audit all client liaison active accounts.
    • Revise submission and accountsclosure applications.
    • Develop liaison with client service and collection department to providerequired information and acquire necessary documents.
    • Revise and distribute contractualreferrals.
    • Provide feedback to management on areas of improvements.
    • Recommendimplementation of enhanced processes.
    • Plan and schedule monthly meetings with clients.Monitor client satisfaction through follow up on solving client issues and problems.
    • Initiatemeasures to research and resolve client raised issues.
    • Collaborate with clients to identify andimplement value added services.Grew customer base from 13 accounts to 34 accounts in 2years.
    Education
    Bachelor of Science : Business (Entrepreneurship) , 2014 Auburn University － City , State , United States GPA: GPA: 3.87 Business (Entrepreneurship) Coursework in Business Administration and ManagementCoursework in Marketing and CommunicationsCoursework in Public Relations GPA: 3.87
    High School Diploma : Math & Science , 2009 Alabama School of Math & Science * Auburn － State , United States GPA: Student government representativeHiQ MemberHonor Student2009 Dean's List Math & Science Student government representativeHiQ MemberHonor Student2009 Dean's List
    Skills
    advertising, arts, auditing, basic, branding, Business Administration, C, Cable, consultant, client, clients, customer relations, client liaison, direction, financial statements, image, employee management, managing, marketing, market, meetings, office, Monitors, next, page layout, personnel, processes, Project Design & Development, promotion, Public Relations, quality, receiving, repairs, Research, retail, sales, strategic, supervisor, supervisory, Telephone, user interface design, vision, Web sites
    ",ARTS +28290448," PUBLIC RELATIONS SPECIALIST Summary Dedicated Communication Specialist with extensive experience in media relations and special event planning. Areas of expertise include writing for many audiences, public policy analysis and managing multiple priorities. Highlights Superb writer and editor Trained in media relations and crisis communication Print and electronic media Deadline-driven Exceptional problem solver Compelling public speaker Exceptional writing skills Event planning SEO knowledge Microsoft Office Suite WordPress Adobe Photoshop Quark XPress InDesign Final Cut Pro Skilled multi-tasker Focused and driven Dedicated team player Positive attitudeExcellent communicator Firm grasp of Associated Press Stylebook Social media communication (ie: Facebook, Twitter, LinkedIn, Ello, Women.com, Instagram, tsu, MySpace, Google+) Accomplishments Communicated with the public, elected officials, media and employees. Ran communications and public relations efforts on hundreds of projects with minimal budgets. Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging. Experience Public Relations Specialist March 2012 to January 2014 Company Name － City , State Created position - took over duties from PR agency Promoted the plan to media, Health Plan members and the public Updated and monitored social media communication and website Wrote and implemented yearly Public Relations and Social Media plans Arranged sponsorships of area events, promotion and event planning Coordinated and implemented community relations programs and charitable events Tracked negative communication about the organization on websites and blogs and developed strategies for addressing it. Devised optimal communications strategies to reach target audiences. Planned and publicized events, including negotiating vendor contracts. Developed and implemented communication strategies and information programs. Communication Officer January 2005 to August 2010 Company Name － City , State Hired into newly-created position to develop PR function Communicated with the public, elected officials, media and employees Wrote and distributed all press releases, speeches, newsletters and collateral material Planned and executed press conferences Trained executive staff on media relations. Prepared and briefed officials and staff prior to media interviews. Created and maintained Facebook and Twitter presence Analyzed public policy issues Wrote letters on commissioners' behalf to governor, federal, and state agencies Developed multi-media events, later uploaded video to website Assisted with planning and executing community meetings Created and implemented yearly Communication Plan Managed crisis communications, securing [Number] media articles and editorials in support of the company. Edited and revised all marketing content to guarantee the highest quality of writing. Established effective working relationships with clients, government officials and media representatives. Wrote and edited company whitepapers, emails, newsletters and web content. Developed a brand identity, including a distinctive graphic style and tone, for all company communications. Wrote [Number] press releases and media advisories per week. Tracked negative communication about the organization on websites and blogs and developed strategies for addressing it. Devised optimal communications strategies to reach target audiences. Planned and publicized events, including negotiating vendor contracts and designing promotional materials. Marketing/Comm December 1998 to October 2004 Company Name － City , State Took over newly-created position from Public Relations agency Wrote and distributed all press releases, and responded to calls from media, including CNN and Associated Press Managed all marketing and communication for the hospital and its clinics, including design and placement of advertising, plus media and public communication Trained administrative and line staff in media relations, prepped and briefed staff members prior to media interviews Designed and wrote newsletters, brochures, direct mail pieces and other collateral materials Wrote and developed internal communication to staff, including unionized staff Coordinated the hospital's website Provided strategic and marketing advice to Senior Leadership team, board and physicians Created and executed yearly Marketing Plan, Communication Plan and departmental budget Planned and executed hospital open houses and educational events Managed Marketing/Communication staff and volunteers as needed Managed crisis communications, securing [Number] media articles and editorials in support of the company. Edited and revised all marketing content to guarantee the highest quality of writing. Managed company's formal employee communications system to distribute company news and critical information. Wrote newsletter marketing copy and presentation materials for special projects. Established effective working relationships with clients, government officials and media representatives. Wrote and edited company whitepapers, emails, newsletters and web content. Developed a brand identity, including a distinctive graphic style and tone, for all company communications. Wrote 3-10 press releases and media advisories per week. Devised optimal communications strategies to reach target audiences. Evaluated advertising and promotion programs for compatibility with public relations efforts. Edited and distributed press releases and pitches to local and national media outlets, securing positive coverage in multiple publications. Wrote and designed effective sales communications collateral. Planned and publicized events, including negotiating vendor contracts and designing promotional materials. Wrote, designed and edited newsletters, flyers, web content and CEO presentations. Managed internal communications, including production and management of print and electronic newsletters. Reporter/Editor December 1992 to May 1998 Company Name － City , State Researched and wrote news stories and editorials Copy edited other reporters' stories for grammar, spelling and accuracy Worked with Associated Press to provide them with photos and/or news stories Designed and laid out daily pages, including the editorial page Photographed various events, from news to sports and edited photos Responsible for managing the newsroom and other reporters in the editor's absence Wrote factually correct, concise and engaging news stories within tight deadlines. Gathered and verified factual information regarding stories through interviews, observation and research. Introduced fresh and new angles on previously-reported material to update and inform readers. Networked with various industry leaders and experts to gather multiple perspectives on issues. Captured visual content and edited general assignment stories for print Covered breaking news such as murder trials and fatal auto crashes. Simplified topics such as healthcare, energy, government and technology through clear, concise and compelling writing. Wrote 3-7 news stories per day for print. Reported and penned front-page breaking news stories and provided real time updates online. Education Master of Communication and Leadership : Communication and Leadership Studies , 2015 Gonzaga University － City , State , USA Expected completion: fall, 2015 Will complete Certificate in International Media summer, 2015 Built cross-cultural competence through study abroad opportunities Problem-solving skills, analytical ability and adaptability Bachelor of Science : Communication , 1992 Oregon State University － City , State , USA Bachelor of Science Degree; Communication Presentations Planned and executed multiple press conferences. Planned, wrote and created first-ever State of the County Address, a multi-media presentation for an audience of 300, as well as three subsequent addresses. Created yearly Power Point presentation which the CEO presented at Chamber of Commerce meetings. Wrote speeches for CEOs and commissioners to present at ribbon cuttings and other community events. Skills Public Relations, Media Relations, PR, Advertising, Marketing, Budget, Direct Mail, Marketing Plan, Public Policy, Community Relations, Event Planning, Adobe Photoshop, Content Management Systems, InDesign, Microsoft Office, Ms Office, Operations, Photoshop, Quark XPress, Training, Video Production ","
    PUBLIC RELATIONS SPECIALIST
    Summary

    Dedicated Communication Specialist with extensive experience in media relations and special event planning. Areas of expertise include writing for many audiences, public policy analysis and managing multiple priorities.

    Highlights

    Superb writer and editor

    Trained in media relations and crisis communication

    Print and electronic media

    Deadline-driven

    Exceptional problem solver

    Compelling public speaker

    Exceptional writing skills

    Event planning

    SEO knowledge

    Microsoft Office Suite

    WordPress

    Adobe Photoshop

    Quark XPress

    InDesign

    Final Cut Pro
    • Skilled multi-tasker
    • Focused and driven
    • Dedicated team player
    • Positive attitudeExcellent communicator
    • Firm grasp of Associated Press Stylebook
    • Social media communication (ie: Facebook, Twitter, LinkedIn, Ello, Women.com, Instagram, tsu, MySpace, Google+)
    Accomplishments

    Communicated with the public, elected officials, media and employees.

    Ran communications and public relations efforts on hundreds of projects with minimal budgets.

    Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging.

    Experience
    Public Relations Specialist
    March 2012 to January 2014     Company Name － City , State
    • Created position - took over duties from PR agency
    • Promoted the plan to media, Health Plan members and the public
    • Updated and monitored social media communication and website
    • Wrote and implemented yearly Public Relations and Social Media plans
    • Arranged sponsorships of area events, promotion and event planning
    • Coordinated and implemented community relations programs and charitable events

    Tracked negative communication about the organization on websites and blogs and developed strategies for addressing it.

    Devised optimal communications strategies to reach target audiences.

    Planned and publicized events, including negotiating vendor contracts.

    Developed and implemented communication strategies and information programs.
    Communication Officer
    January 2005 to August 2010     Company Name － City , State
    • Hired into newly-created position to develop PR function
    • Communicated with the public, elected officials, media and employees
    • Wrote and distributed all press releases, speeches, newsletters and collateral material
    • Planned and executed press conferences
    • Trained executive staff on media relations. Prepared and briefed officials and staff prior to media interviews.
    • Created and maintained Facebook and Twitter presence
    • Analyzed public policy issues
    • Wrote letters on commissioners' behalf to governor, federal, and state agencies
    • Developed multi-media events, later uploaded video to website
    • Assisted with planning and executing community meetings
    • Created and implemented yearly Communication Plan
    • Managed crisis communications, securing [Number] media articles and editorials in support of the company.
    • Edited and revised all marketing content to guarantee the highest quality of writing.
    • Established effective working relationships with clients, government officials and media representatives.
    • Wrote and edited company whitepapers, emails, newsletters and web content.
    • Developed a brand identity, including a distinctive graphic style and tone, for all company communications.
    • Wrote [Number] press releases and media advisories per week.
    • Tracked negative communication about the organization on websites and blogs and developed strategies for addressing it.
    • Devised optimal communications strategies to reach target audiences.
    • Planned and publicized events, including negotiating vendor contracts and designing promotional materials.
    Marketing/Comm
    December 1998 to October 2004     Company Name － City , State
    • Took over newly-created position from Public Relations agency
    • Wrote and distributed all press releases, and responded to calls from media, including CNN and Associated Press
    • Managed all marketing and communication for the hospital and its clinics, including design and placement of advertising, plus media and public communication
    • Trained administrative and line staff in media relations, prepped and briefed staff members prior to media interviews
    • Designed and wrote newsletters, brochures, direct mail pieces and other collateral materials
    • Wrote and developed internal communication to staff, including unionized staff
    • Coordinated the hospital's website
    • Provided strategic and marketing advice to Senior Leadership team, board and physicians
    • Created and executed yearly Marketing Plan, Communication Plan and departmental budget
    • Planned and executed hospital open houses and educational events
    • Managed Marketing/Communication staff and volunteers as needed

    Managed crisis communications, securing [Number] media articles and editorials in support of the company.

    Edited and revised all marketing content to guarantee the highest quality of writing.

    Managed company's formal employee communications system to distribute company news and critical information.

    Wrote newsletter marketing copy and presentation materials for special projects.

    Established effective working relationships with clients, government officials and media representatives.

    Wrote and edited company whitepapers, emails, newsletters and web content.

    Developed a brand identity, including a distinctive graphic style and tone, for all company communications.

    Wrote 3-10 press releases and media advisories per week.

    Devised optimal communications strategies to reach target audiences.

    Evaluated advertising and promotion programs for compatibility with public relations efforts.

    Edited and distributed press releases and pitches to local and national media outlets, securing positive coverage in multiple publications.

    Wrote and designed effective sales communications collateral.

    Planned and publicized events, including negotiating vendor contracts and designing promotional materials.

    Wrote, designed and edited newsletters, flyers, web content and CEO presentations.

    Managed internal communications, including production and management of print and electronic newsletters.
    Reporter/Editor
    December 1992 to May 1998     Company Name － City , State
    • Researched and wrote news stories and editorials
    • Copy edited other reporters' stories for grammar, spelling and accuracy
    • Worked with Associated Press to provide them with photos and/or news stories
    • Designed and laid out daily pages, including the editorial page
    • Photographed various events, from news to sports and edited photos
    • Responsible for managing the newsroom and other reporters in the editor's absence
    • Wrote factually correct, concise and engaging news stories within tight deadlines.
    • Gathered and verified factual information regarding stories through interviews, observation and research.
    • Introduced fresh and new angles on previously-reported material to update and inform readers.
    • Networked with various industry leaders and experts to gather multiple perspectives on issues.
    • Captured visual content and edited general assignment stories for print
    • Covered breaking news such as murder trials and fatal auto crashes.
    • Simplified topics such as healthcare, energy, government and technology through clear, concise and compelling writing.
    • Wrote 3-7 news stories per day for print.
    • Reported and penned front-page breaking news stories and provided real time updates online.
    Education
    Master of Communication and Leadership : Communication and Leadership Studies , 2015 Gonzaga University － City , State , USA

    Expected completion: fall, 2015

    Will complete Certificate in International Media summer, 2015

    Built cross-cultural competence through study abroad opportunities

    Problem-solving skills, analytical ability and adaptability
    Bachelor of Science : Communication , 1992 Oregon State University － City , State , USA

    Bachelor of Science Degree; Communication
    Presentations

    Planned and executed multiple press conferences.

    Planned, wrote and created first-ever State of the County Address, a multi-media presentation for an audience of 300, as well as three subsequent addresses.

    Created yearly Power Point presentation which the CEO presented at Chamber of Commerce meetings.

    Wrote speeches for CEOs and commissioners to present at ribbon cuttings and other community events.

    Skills

    Public Relations, Media Relations, PR, Advertising, Marketing, Budget, Direct Mail, Marketing Plan, Public Policy, Community Relations, Event Planning, Adobe Photoshop, Content Management Systems, InDesign, Microsoft Office, Ms Office, Operations, Photoshop, Quark XPress, Training, Video Production

    ",PUBLIC-RELATIONS +13296856," TEACHER Summary Experienced, detail-oriented Program Manager with excellent communication, problem solving and strategic planning skills. Passionate about networking, community engagement, building partnerships, training, and educational equity.  Summary of Qualifications 9 years of professional experience in teaching, facilitating, and training  Familiar with culturally responsive teaching  Cultivates relationships teachers Exceptional organization and time management skills Ability to multi task and remain flexible Trained in business leadership and management Member of Denver Metro Chamber of Commerce Excellent presentation and communication skills: verbal, written and interpersonal Proficient in Microsoft Office Suite  Trained in diversity and inclusion strategies Experience in higher education  Masters degree in education Experience with work based learning opportunities Community Outreach Specialist Certified in conflict and dispute resolution Knowledge of educational trends, expectations, climate Deep understanding ELA Familiarity with Denver Plan Experience Teacher Sep 2015 to Jul 2017 Company Name － City , State Knowledge and understanding of DPS practices, framework, and mission Collaborate with school administration, and Denver Public School leadership Data driven instruction and curriculum design Understanding of educational policy locally and nationally Engaged with immigrant and refugee families, community leaders, and pre-collegiate + programs for students in the Metro Denver area Service Learning Coordinator Nov 2013 to Sep 2014 Company Name － City , State Created curriculum focused on job shadowing and experiential learning Worked closely with parents and community to create engaging service opportunities Planned trainings, conferences, and events around community engagement and service + learning Identified and recruited a broad range of speakers Spoke on service learning and expeditionary learning panels Managed budget English Teacher Aug 2012 to Oct 2013 Company Name － City , State Worked with Japanese government to expand US and Japanese foreign relations Taught high school students Created and facilitated intercultural communication classes for adults Site Director Aug 2010 to Aug 2012 Company Name － City , State Coordinated educational before and after school programs for over 250 students and their + families Managed adult and parent engagement classes and events Created internship and job shadow opportunities Partnered with Metro State, CU Boulder, University of Denver to create college preparedness workshops Worked with Playworks- focused on conflict and dispute resolution and restorative justice Trained in conflict and dispute resolution, mentoring, and restorative justice Coordinated summer programs, hired and trained staff Deep understanding of diversity and inclusion efforts in public education Provided professional development opportunities to staff, mentors, and school + administration Facilitated trainings on diversity, homelessness, race, and restorative justice Program Manager Dec 2007 to Aug 2010 Company Name － City , State Created pilot mentoring program for six urban schools funded by the Department of Education Created job shadows and internships with local businesses Gathered and analyzed data on community needs and interests Solicited contributions and participation from local businesses to promote and improve community events and activities Collaborated with community leaders, organizations and public agencies to promote the organization's community service programs Monitored program budgets and costs to verify expenses were within budget parameters Presented program developments to the community, city council and city manager Collected and entered statistical data into databases Certifications Colorado Teaching Certification ELA-E Certified  Conflict and Dispute Resolution Certification Education and Training MA , Education August 2015 University of Denver － City , State Education Bachelor of Science , Political Communications May 2006 Emerson College － City , State Political Communications Magna Cum Laude Skills Training Conference Organization Microsoft Office Suite Non-profit management Activities and Honors Urban Leadership Foundation of Colorado-Alum Chamber Connect, Colorado Black Chamber of Commerce-Participant Denver Center for the Performing Arts- Professional Advisory Board Board Member PeaceJam Foundation- Mentor and Curriculum Advisor  ","
    TEACHER
    Summary
    Experienced, detail-oriented Program Manager with excellent communication, problem solving and strategic planning skills. Passionate about networking, community engagement, building partnerships, training, and educational equity. 
    Summary of Qualifications
    • 9 years of professional experience in teaching, facilitating, and training 
    • Familiar with culturally responsive teaching 
    • Cultivates relationships teachers
    • Exceptional organization and time management skills
    • Ability to multi task and remain flexible
    • Trained in business leadership and management
    • Member of Denver Metro Chamber of Commerce
    • Excellent presentation and communication skills: verbal, written and interpersonal
    • Proficient in Microsoft Office Suite 
    • Trained in diversity and inclusion strategies
    • Experience in higher education 
    • Masters degree in education
    • Experience with work based learning opportunities
    • Community Outreach Specialist
    • Certified in conflict and dispute resolution
    • Knowledge of educational trends, expectations, climate
    • Deep understanding ELA
    • Familiarity with Denver Plan
    Experience
    Teacher Sep 2015 to Jul 2017
    Company Name － City , State
    • Knowledge and understanding of DPS practices, framework, and mission
    • Collaborate with school administration, and Denver Public School leadership
    • Data driven instruction and curriculum design
    • Understanding of educational policy locally and nationally
    • Engaged with immigrant and refugee families, community leaders, and pre-collegiate + programs for students in the Metro Denver area
    Service Learning Coordinator Nov 2013 to Sep 2014
    Company Name － City , State
    • Created curriculum focused on job shadowing and experiential learning
    • Worked closely with parents and community to create engaging service opportunities
    • Planned trainings, conferences, and events around community engagement and service + learning
    • Identified and recruited a broad range of speakers
    • Spoke on service learning and expeditionary learning panels
    • Managed budget
    English Teacher Aug 2012 to Oct 2013
    Company Name － City , State
    • Worked with Japanese government to expand US and Japanese foreign relations
    • Taught high school students
    • Created and facilitated intercultural communication classes for adults
    Site Director Aug 2010 to Aug 2012
    Company Name － City , State
    • Coordinated educational before and after school programs for over 250 students and their + families
    • Managed adult and parent engagement classes and events
    • Created internship and job shadow opportunities
    • Partnered with Metro State, CU Boulder, University of Denver to create college preparedness workshops
    • Worked with Playworks- focused on conflict and dispute resolution and restorative justice
    • Trained in conflict and dispute resolution, mentoring, and restorative justice
    • Coordinated summer programs, hired and trained staff
    • Deep understanding of diversity and inclusion efforts in public education
    • Provided professional development opportunities to staff, mentors, and school + administration
    • Facilitated trainings on diversity, homelessness, race, and restorative justice
    Program Manager Dec 2007 to Aug 2010
    Company Name － City , State
    • Created pilot mentoring program for six urban schools funded by the Department of Education
    • Created job shadows and internships with local businesses
    • Gathered and analyzed data on community needs and interests
    • Solicited contributions and participation from local businesses to promote and improve community events and activities
    • Collaborated with community leaders, organizations and public agencies to promote the organization's community service programs
    • Monitored program budgets and costs to verify expenses were within budget parameters
    • Presented program developments to the community, city council and city manager
    • Collected and entered statistical data into databases
    Certifications
    Colorado Teaching Certification
    ELA-E Certified 
    Conflict and Dispute Resolution Certification
    Education and Training
    MA , Education August 2015 University of Denver － City , State Education
    Bachelor of Science , Political Communications May 2006 Emerson College － City , State Political Communications Magna Cum Laude
    Skills
    • Training
    • Conference Organization
    • Microsoft Office Suite
    • Non-profit management
    Activities and Honors
    • Urban Leadership Foundation of Colorado-Alum
    • Chamber Connect, Colorado Black Chamber of Commerce-Participant
    • Denver Center for the Performing Arts- Professional Advisory Board
    • Board Member PeaceJam Foundation- Mentor and Curriculum Advisor 
    ",TEACHER +29573698," SALES ASSOCIATE Summary Customer service oriented associate with over two years' worth of experience working with the public, and over 1 year's worth of money-handling experience. Core competencies include customer rapport, ability to maintain a positive attitude, and subtle persuasiveness by relating to the customer. Passionate and self motivated, with a drive to achieve excellence inside as well as outside of the workplace. Highlights Exceptional customer service Sales expertise Excellent communication skills Customer rapport development Basic Microsoft Office skills Thrive in fast-paced environment Experience 03/2016 to Current Sales Associate Company Name － City , State Received and processed cash and credit payments for purchases as well as payments to Dillard's credit card. Opened lines of credit. Opened and closed the counter, including counting cash, opening and closing cash registers and creating staff assignments. Worked as a team member to provide the highest level of service to customers. Made courtesy calls to existing customers for upcoming event information and debuting new merchandise. 11/2015 to 02/2016 Receptionist Company Name － City , State Conduct outgoing phone calls to collect members' billing information and process payments. Operate Microsoft Lync to answer, screen, and forward calls, providing information, taking messages, and scheduling appointments. Resolve customer complaints or redirect them to appropriate management. 02/2015 to 11/2015 Service Representative Company Name － City , State Compile information about new accounts, enter account information into computers, and file related forms or other documents. Handle inbound calls; resolve membership issues; answer customer inquiries; redirect phone calls to appropriate associates. Understand and implement company policies as well as explain policies to customers in a straight forward and professional manner. Operate register and process cash/credit transactions; opened and closed out registers. Collect referrals and inform members of membership promotions for discounts and deals. Skills Excellence and experience in customer service, eager and fast learner, honest, advanced problem-solving, exceptional organizational skills Education Associate of Arts : General Business Mesa Community College － City , State General Business Currently attending. 2014 High School Diploma James Madison Preparatory School － City , State ","
    SALES ASSOCIATE
    Summary
    Customer service oriented associate with over two years' worth of experience working with the public, and over 1 year's worth of money-handling experience. Core competencies include customer rapport, ability to maintain a positive attitude, and subtle persuasiveness by relating to the customer. Passionate and self motivated, with a drive to achieve excellence inside as well as outside of the workplace.
    Highlights
    • Exceptional customer service
    • Sales expertise
    • Excellent communication skills
    • Customer rapport development
    • Basic Microsoft Office skills
    • Thrive in fast-paced environment
    Experience
    03/2016 to Current
    Sales Associate Company Name － City , State
    • Received and processed cash and credit payments for purchases as well as payments to Dillard's credit card.
    • Opened lines of credit.
    • Opened and closed the counter, including counting cash, opening and closing cash registers and creating staff assignments.
    • Worked as a team member to provide the highest level of service to customers.
    • Made courtesy calls to existing customers for upcoming event information and debuting new merchandise.
    11/2015 to 02/2016
    Receptionist Company Name － City , State
    • Conduct outgoing phone calls to collect members' billing information and process payments.
    • Operate Microsoft Lync to answer, screen, and forward calls, providing information, taking messages, and scheduling appointments.
    • Resolve customer complaints or redirect them to appropriate management.
    02/2015 to 11/2015
    Service Representative Company Name － City , State
    • Compile information about new accounts, enter account information into computers, and file related forms or other documents.
    • Handle inbound calls; resolve membership issues; answer customer inquiries; redirect phone calls to appropriate associates.
    • Understand and implement company policies as well as explain policies to customers in a straight forward and professional manner.
    • Operate register and process cash/credit transactions; opened and closed out registers.
    • Collect referrals and inform members of membership promotions for discounts and deals.
    Skills
    Excellence and experience in customer service, eager and fast learner, honest, advanced problem-solving, exceptional organizational skills
    Education
    Associate of Arts : General Business Mesa Community College － City , State General Business Currently attending.
    2014
    High School Diploma James Madison Preparatory School － City , State
    ",FITNESS +15727656," TRANSITIONAL HOUSING ADVOCATE Summary Diversified background in providing services to culturally sensitive issues that involve clients. Proven record of absorbing new concepts easily and adapting to highly demanding situations. Exceptionally strong interpersonal and teamwork skills. Exhibits dependability in performing work and willingness to accept responsibilities. Strong skills in appropriate levels of written and verbal communication necessary in the job description. Combined with abilities to maintain effective and productive working relationships with fellow employees, supervisors and the public. Accomplishments Facilitated Empowerment through Art classes for survivors Facilitated Healthy Relationship classes/Parenting classes Increased office organization by developing more efficient data base RPMS Coordinated office assistant functions for team of 3 employees Education Associate of Science : Truckee Community College - Psychology City , State 1995 Associate of Arts : Southwester Polytechnic Institute - General Studies City , State Interests Currently serve as a volunteer for the Sexual Assault Response Team (SART), provide support to victims in crisis, document vital information related to assault, and make appropriate referrals available victims. Additional Information Currently serve as a volunteer for the Sexual Assault Response Team (SART), provide support to victims in crisis, document vital information related to assault, and make appropriate referrals available victims. Skills Peer counseling, customer service, database, documentation, Internet Applications, Excel, e-mail, office, Outlook, Power Point, Publisher, Microsoft Word, Personnel, policies, presentations, safety, transportation Experience Transitional Housing Advocate 09/2013 － Current Company Name City , State Provide case management (goal planning, safety planning, resources, regular home visits) Identify barriers to housing to prevent homelessness Provide on-going education about domestic violence and sexual assault issues Provide advocacy to help victims stay in their home (landlord tenant issues) Manage multiple sources of funding through T-housing grant to assist victims Mental Health Support Specialist 05/2013 － 09/2013 Company Name City , State Behavioral Services. Develop service recipient's basic living skills (e.g., social, domestic, and hygiene) through instruction and encouragement. Coordinate and maintain service recipient's schedule (doctor appointments, professional team appointments). Adhere to service recipient's behavior and health management plans (administration of medication, use of behavior modification techniques). Maintain documentation on each recipient served. Serve as a good role model to service recipients. Administrative Assistant 03/2013 － 06/2013 Company Name City , State Transcribe Tribal Council Meeting Minutes for the Tribal Chairman's office, prepare and submit minutes to appropriate persons and agencies per policy. Community Liaison 06/2009 － 10/2012 Company Name City , State Victims Sevicest Program Conduct all program client intakes and interviews, obtain and maintain information on health and social needs. Explain program services, requirements and policy, procedures. Obtain and track client data though RPMS. Provide case management to victims in the safe house Provide peer counseling to victims in crisis, safety plans, goal plans Stabilize victims with family needs through referrals to emergency shelter, childcare, clothing, food banks and to various temporary job agencies. Provide transportation and supportive services for clients to appointments and provide court advocacy. Coordinate and facilitate Healthy Relationship and Women's Empowerment groups. Conduct outreach for the Domestic Violence Program at various events and make presentations to other social services agencies. Gather, prepare and submit monthly and quarterly reports. Maintain confidentiality per policy. Elders Support Coordinator 05/2007 － 06/2009 Company Name City , State Elders Program. Elder Support Partner. Maintain and Track client hours on State System (SAMS); prepare and submit monthly and quarterly reports to the granting agency. Conduct all client intakes and interviews, assess each client on homemaker needs. Assist Community Health Personnel with monthly luncheons and other elder related duties. Provide transportation to the elderly to various appointments. Technician III 01/2001 － 04/2007 Company Name City , State Interview and explain laws, regulations and policies to customers. Evaluate individuals for physical and mental abilities to operate motor vehicles. Oversee technicians who were in training for driver's license for durations of three months at a time. Provide customer service tactfully and diplomatically in difficult situations. ","
    TRANSITIONAL HOUSING ADVOCATE
    Summary

    Diversified background in providing services to culturally sensitive issues that involve clients. Proven record of absorbing new concepts easily and adapting to highly demanding situations. Exceptionally strong interpersonal and teamwork skills. Exhibits dependability in performing work and willingness to accept responsibilities. Strong skills in appropriate levels of written and verbal communication necessary in the job description. Combined with abilities to maintain effective and productive working relationships with fellow employees, supervisors and the public.

    Accomplishments
    • Facilitated Empowerment through Art classes for survivors
    • Facilitated Healthy Relationship classes/Parenting classes
    • Increased office organization by developing more efficient data base RPMS
    • Coordinated office assistant functions for team of 3 employees
    Education
    Associate of Science : Truckee Community College - Psychology City , State
    1995 Associate of Arts : Southwester Polytechnic Institute - General Studies City , State
    Interests
    Currently serve as a volunteer for the Sexual Assault Response Team (SART), provide support to victims in crisis, document vital information related to assault, and make appropriate referrals available victims.
    Additional Information
    • Currently serve as a volunteer for the Sexual Assault Response Team (SART), provide support to victims in crisis, document vital information related to assault, and make appropriate referrals available victims.
    Skills

    Peer counseling, customer service, database, documentation, Internet Applications, Excel, e-mail, office, Outlook, Power Point, Publisher, Microsoft Word, Personnel, policies, presentations, safety, transportation

    Experience
    Transitional Housing Advocate 09/2013 － Current Company Name City , State
    • Provide case management (goal planning, safety planning, resources, regular home visits)
    • Identify barriers to housing to prevent homelessness
    • Provide on-going education about domestic violence and sexual assault issues
    • Provide advocacy to help victims stay in their home (landlord tenant issues)
    • Manage multiple sources of funding through T-housing grant to assist victims
    Mental Health Support Specialist 05/2013 － 09/2013 Company Name City , State
    • Behavioral Services.
    • Develop service recipient's basic living skills (e.g., social, domestic, and hygiene) through instruction and encouragement.
    • Coordinate and maintain service recipient's schedule (doctor appointments, professional team appointments).
    • Adhere to service recipient's behavior and health management plans (administration of medication, use of behavior modification techniques).
    • Maintain documentation on each recipient served.
    • Serve as a good role model to service recipients.
    Administrative Assistant 03/2013 － 06/2013 Company Name City , State
    • Transcribe Tribal Council Meeting Minutes for the Tribal Chairman's office, prepare and submit minutes to appropriate persons and agencies per policy.
    Community Liaison 06/2009 － 10/2012 Company Name City , State
    • Victims Sevicest Program Conduct all program client intakes and interviews, obtain and maintain information on health and social needs.
    • Explain program services, requirements and policy, procedures.
    • Obtain and track client data though RPMS.
    • Provide case management to victims in the safe house Provide peer counseling to victims in crisis, safety plans, goal plans
    • Stabilize victims with family needs through referrals to emergency shelter, childcare, clothing, food banks and to various temporary job agencies.
    • Provide transportation and supportive services for clients to appointments and provide court advocacy.
    • Coordinate and facilitate Healthy Relationship and Women's Empowerment groups.
    • Conduct outreach for the Domestic Violence Program at various events and make presentations to other social services agencies.
    • Gather, prepare and submit monthly and quarterly reports.
    • Maintain confidentiality per policy.
    Elders Support Coordinator 05/2007 － 06/2009 Company Name City , State
    • Elders Program.
    • Elder Support Partner.
    • Maintain and Track client hours on State System (SAMS); prepare and submit monthly and quarterly reports to the granting agency.
    • Conduct all client intakes and interviews, assess each client on homemaker needs.
    • Assist Community Health Personnel with monthly luncheons and other elder related duties.
    • Provide transportation to the elderly to various appointments.
    Technician III 01/2001 － 04/2007 Company Name City , State
    • Interview and explain laws, regulations and policies to customers.
    • Evaluate individuals for physical and mental abilities to operate motor vehicles.
    • Oversee technicians who were in training for driver's license for durations of three months at a time.
    • Provide customer service tactfully and diplomatically in difficult situations.
    ",ADVOCATE +23185829," SOUS CHEF Summary Current General Manager of Jersey Mike's in Boca Park. I strive to make every business I'm employed by succeed beyond expectations. Since becoming GM, over the past 15 months, I have increased sales by over 30%. Bartender with more than 4 years experience in a nightclub bar setting. Driven to provide guests with exceptional service and genuine hospitality. I'm also a talented Sous chef 7 of the 11 years of cooking. Started at the beginning of college, at the bottom as a dishwasher. Quickly moved up ranks until I was managing my own lunches, my own staff members under me, and enjoyed since. Successful at consistently delivering the highest quality food and service. I go the extra mile for any employer I work for. Highlights - ServSafe certified - TAM Card - Food Handler's Card - Knife skills A+ - Operations Management -Business development - P & L management -Complex problem solver - Staff development / training Accomplishments Business Development: Successfully grew current business by increasing sales of Jersey Mike's over 30% since becoming the General Manager 14 months ago. 3rd place - 2013 NC Fire on the Rock - Team Canyons Cross-state competition of chefs/sous' from different restaurants on a cook off containing secret North Carolina local ingredients. We had 8 hours to complete a 4 course meal enough for 150 guests. This was a great personal experience. I have worked full-time since I was 14.5 years old. Throughout college, I worked 40 hours weekly in the kitchen not including the 20 hours average per week I would also bartend. I am an extremely hard worker and will get any job done. Working for world renown Executive Chefs really inspired me to become as focused and determined as I am. Experience Sous chef 06/2012 to 08/2013 Company Name City , State Carried out responsibilities of opening daily, preparing soup de jours (daily/bidaily), prepared unique lunch specials as well as overseen operations to ensure productivity and success. Worked under Julius Kalman who was recently the Executive Chef of the Crown Plaza in San Antonio. He mainly worked nights and let me do my own ordering/recipes for lunch specials. His contact info is listed in references. I worked for this employer for a period of 4 years while in college also. I'm loyal to my employers and they all understand my hard work ethic; I've never been fired in my life and I take pride in that. Worked a 2 month notice both times of employment with this location. Reason for leaving was because I was moving to Las Vegas, NV. Sous chef, Bartender 01/2010 to 03/2012 Company Name City , State Worked 40 hours weekly in the kitchen as well as 20 hours weekly behind the bar. Ensured daily activites were being upheld, had responsiblity over staff, food specials, etc. I worked the bar on busy nights and occasional day shifts on weekends. This was the most popular college bar in town with Thursday-Sunday being very busy. Noisy, busy, high-paced environment in which I excel in. I absolutely loved it! Reason for leaving was I was moving to Melbourne, Australia!. Kitchen, Bartender 05/2006 to 12/2009 Company Name City , State Best Sports Bar in town with everything from wing night, trivia night, dart league competition, college night, and private parties. Best experience of my college as networking goes, becoming more social as I started bartending here. I enjoyed every second of it. Also work 40 hours kitchen weekly and 20-30 behind the bar weekly! Never had any problems staff wise or work-related. Reason for leaving was to work at Char in fine dining and tune-in my cooking skills. Sous Chef 12/2003 to 05/2006 Company Name City , State -Started as a dishwasher; quickly moved up ranks until eventually running my own shifts as Sous chef. This job included making daily specials, managing staff members under me, schedule making, inventory control, vendor ordering and time management. -The Kitchen Manager, Vernon, was leaving to become the General Manager of operations at Geno's Sports Lounge and offered me a job to assist him. Education Bachelor of Science : Business Administration 2008 Appalachian State University City , State , USA Bachelor of Science Business Administration : I have 20 semester hours left upon completion of my BSBA w minor in Criminal Justice. My goal was to transfer out of state to a more accredited University with the least expense. Looking to finish at UNLV when time permits. High School Diploma : General 2003 Hibriten High School City , State , USA General Studies Skills Leadership Skills Communication Skills Customer Relations Operations Management ","
    SOUS CHEF
    Summary

    Current General Manager of Jersey Mike's in Boca Park. I strive to make every business I'm employed by succeed beyond expectations. Since becoming GM, over the past 15 months, I have increased sales by over 30%.


    Bartender with more than 4 years experience in a nightclub bar setting. Driven to provide guests with exceptional service and genuine hospitality.


    I'm also a talented Sous chef 7 of the 11 years of cooking. Started at the beginning of college, at the bottom as a dishwasher. Quickly moved up ranks until I was managing my own lunches, my own staff members under me, and enjoyed since. Successful at consistently delivering the highest quality food and service. I go the extra mile for any employer I work for.

    Highlights

    - ServSafe certified

    - TAM Card

    - Food Handler's Card

    - Knife skills A+

    - Operations Management
    • -Business development
    • - P & L management
    • -Complex problem solver
    • - Staff development / training
    Accomplishments
    • Business Development: Successfully grew current business by increasing sales of Jersey Mike's over 30% since becoming the General Manager 14 months ago.

    • 3rd place - 2013 NC Fire on the Rock - Team Canyons Cross-state competition of chefs/sous' from different restaurants on a cook off containing secret North Carolina local ingredients. We had 8 hours to complete a 4 course meal enough for 150 guests. This was a great personal experience.

    • I have worked full-time since I was 14.5 years old. Throughout college, I worked 40 hours weekly in the kitchen not including the 20 hours average per week I would also bartend. I am an extremely hard worker and will get any job done. Working for world renown Executive Chefs really inspired me to become as focused and determined as I am.
    Experience
    Sous chef 06/2012 to 08/2013 Company Name City , State
    • Carried out responsibilities of opening daily, preparing soup de jours (daily/bidaily), prepared unique lunch specials as well as overseen operations to ensure productivity and success.
    • Worked under Julius Kalman who was recently the Executive Chef of the Crown Plaza in San Antonio.
    • He mainly worked nights and let me do my own ordering/recipes for lunch specials.
    • His contact info is listed in references.
    • I worked for this employer for a period of 4 years while in college also. I'm loyal to my employers and they all understand my hard work ethic; I've never been fired in my life and I take pride in that.
    • Worked a 2 month notice both times of employment with this location.
    • Reason for leaving was because I was moving to Las Vegas, NV.
    Sous chef, Bartender 01/2010 to 03/2012 Company Name City , State
    • Worked 40 hours weekly in the kitchen as well as 20 hours weekly behind the bar.
    • Ensured daily activites were being upheld, had responsiblity over staff, food specials, etc.
    • I worked the bar on busy nights and occasional day shifts on weekends.
    • This was the most popular college bar in town with Thursday-Sunday being very busy. Noisy, busy, high-paced environment in which I excel in.
    • I absolutely loved it! Reason for leaving was I was moving to Melbourne, Australia!.
    Kitchen, Bartender 05/2006 to 12/2009 Company Name City , State
    • Best Sports Bar in town with everything from wing night, trivia night, dart league competition, college night, and private parties.
    • Best experience of my college as networking goes, becoming more social as I started bartending here. I enjoyed every second of it.
    • Also work 40 hours kitchen weekly and 20-30 behind the bar weekly! Never had any problems staff wise or work-related.
    • Reason for leaving was to work at Char in fine dining and tune-in my cooking skills.
    Sous Chef 12/2003 to 05/2006 Company Name City , State

    -Started as a dishwasher; quickly moved up ranks until eventually running my own shifts as Sous chef. This job included making daily specials, managing staff members under me, schedule making, inventory control, vendor ordering and time management.


    -The Kitchen Manager, Vernon, was leaving to become the General Manager of operations at Geno's Sports Lounge and offered me a job to assist him.
    Education
    Bachelor of Science : Business Administration 2008 Appalachian State University City , State , USA

    Bachelor of Science Business Administration : I have 20 semester hours left upon completion of my BSBA w minor in Criminal Justice. My goal was to transfer out of state to a more accredited University with the least expense. Looking to finish at UNLV when time permits.
    High School Diploma : General 2003 Hibriten High School City , State , USA

    General Studies
    Skills

    Leadership Skills

    Communication Skills

    Customer Relations

    Operations Management

    ",CHEF +13593241," SCHOOL SUCCESS ADVOCATE Accomplishments YMCA Camp Orkila (Orcas Island, WA) Adventure Team Facilitator, 2011 Facilitated all of the Low and High Challenge Course elements, many group 'initiatives,' the rock climbing wall, and the BMX course at camp; planned activities to encourage personal growth; and led extensive training in team building. Leadership: completed a 5-day intensive training facilitated by Synergo on challenge course facilitation; facilitated team-building activities; pushed youth to identify their limits and challenge themselves; and facilitated reflection activities to encourage students to learn from their experiences. Accomplishments: chosen by Girls LEAD to facilitate a group of young female campers focused on multi-cultural leadership, service, and wellness; aided in program coordination; encouraged youth self-awareness and self-confidence. Experience 01/2015 to Current School Success Advocate Company Name － City , State Facilitate an extended day program for 15 high school freshmen, providing academic support and assisting in the development of social and school success skills in a safe and positive learning environment. Leadership: communicate bilingually on a weekly basis with student families, conduct home visits, and hold family meetings; serve as a liaison between the school and family to build relationships and increase access to information; partner with teachers and counselors in an effort to support student academic and socio-emotional growth; develop and facilitate after school programming that engages students and grounds them in community and personal identity development; tutor students in core subjects and support the understanding and completion of homework and learning targets; and provide one-on-one and group mentoring to students through in-school and out-of-school experiences. Administrative: maintain accurate and up-to-date records of student grades, attendance, behavior, and participation in the program; organize meetings with teachers, counselors, and administrators to meet student need; and provide information and referrals to students and families for needed services. Accomplishments: achieve positive outcomes in participant recruitment and retention and overall student academic performance; develop strong relationships with students, families, and school staff. 01/2014 to 01/2015 Latino Mentor Program Coordinator Company Name － City , State Coordinated LÁMP:ARA (Latinos Adelante Mentor Program: Apoyo y Recursos Académicos), which aims to offer Benson Latino High School students personalized mentorship, academic support, college preparation, and leadership development. Leadership: offered student advocacy and intervention; supported students by offering them problem solving skills and tools for self-motivation; helped students identify and strengthen their leadership skills; facilitated leadership workshops and mentor sessions; communicated with student families in Spanish through phone calls, emails, and monthly Latino parent meetings; connected youth and families with a network of resources within and beyond the program and school; and coordinated and facilitated special events, community service days, visiting speakers, and college visits. Administrative: responsible for all administrative tasks for the program; served as the program contact for teachers, counselors, families, and administrators; represented the program and answered questions from students, parents, and community partners; managed student records and student contact time; tracked student grades, attendance, and behavior; organized meetings with teachers, counselors, administrators, mentors, and students to maintain awareness of student academic progress; and maintained sensitive student and family information confidential. Accomplishments: received and implemented Arts-in-Schools grant funding from Regional Arts & Culture Council for a series of Art and Identity Workshops; collaborated with OYE and Teatro Milagro to offer students gender and sexuality trainings; and chaperoned student attendance of PSU's Edúcate Conference and the annual César E. Chávez Leadership Conference. 01/2014 Civic Engagement Intern Company Name － City , State Organized and managed Causa's volunteer engagement and voter registration. Leadership: coordinated meetings with allied community organizations; facilitated voter registration at naturalization ceremonies; canvassed for the Driver Card campaign; and registered new Latino voters. Administrative: managed and maintained the Causa volunteer database and volunteer recruitment efforst; and tracked volunteer engagement and voter registration. 01/2013 to 01/2014 Bilingual Writing Tutor Company Name － City , State Provided students with a safe, receptive space in which to write and the tools needed to approach academic writing with confidence and zeal. Leadership: provided one-on-one tutoring that supports and challenges students to approach writing with curiosity; used inquiry based learning techniques and guiding questions to develop student writing; elicited critical thinking in students; encouraged students to identify their own writing strengths and weaknesses; taught students how to structure thesis statements, topic sentences, paragraphs, and essays; suggested brainstorming and structuring strategies; edited syntax and grammar. Administrative: managed registration records and tracked student attendance. Education 2014 B.A : Environmental Humanities Politics Whitman College － City , State GPA: Magna Cum Laude GPA: 3.815 Environmental Humanities Politics Magna Cum Laude GPA: 3.815 2013 INTERNSHIPS +Causa, Portland, OR +Community Engagement Intern, 2014 +Fundación Ecológica Arcoiris, Loja, Ecuador Whitman College GPA: Jan Meier Award for Best Essay in Environmental Studies, Whitman College, 2014 Lomen-Douglas Scholarship, Whitman College, 2014 J & D Pitts Scholarship, Whitman College, 2013 John & Martha Kelly Scholarship, Whitman College, 2013 Myers-Little Scholarship Jan Meier Award for Best Essay in Environmental Studies, Whitman College, 2014 Lomen-Douglas Scholarship, Whitman College, 2014 J & D Pitts Scholarship, Whitman College, 2013 John & Martha Kelly Scholarship, Whitman College, 2013 Myers-Little Scholarship JL & Ivy Wadsworth Scholarship, Whitman College, 2012 VOLUNTEER SERVICE The Children's Book Bank, Portland, OR, 2015 Potluck in the Park, Portland, OR, 2014 Depave, Portland, OR, 2015 Personal Information Can speak to my dedication to social justice and knowledge of Border politics) Skills academic, Administrative, aims, approach, Arts, Art, Book, Council, critical thinking, database, essays, special events, Leadership, leadership skills, leadership development, meetings, Mentor, mentoring, access, network, problem solving skills, programming, progress, recruitment, Spanish, phone, tutoring, Workshops Additional Information Can speak to my dedication to social justice and knowledge of Border politics) ","
    SCHOOL SUCCESS ADVOCATE
    Accomplishments
    • YMCA Camp Orkila (Orcas Island, WA) Adventure Team Facilitator, 2011 Facilitated all of the Low and High Challenge Course elements, many group 'initiatives,' the rock climbing wall, and the BMX course at camp; planned activities to encourage personal growth; and led extensive training in team building.
    • Leadership: completed a 5-day intensive training facilitated by Synergo on challenge course facilitation; facilitated team-building activities; pushed youth to identify their limits and challenge themselves; and facilitated reflection activities to encourage students to learn from their experiences.
    • Accomplishments: chosen by Girls LEAD to facilitate a group of young female campers focused on multi-cultural leadership, service, and wellness; aided in program coordination; encouraged youth self-awareness and self-confidence.
    Experience
    01/2015 to Current
    School Success Advocate Company Name － City , State
    • Facilitate an extended day program for 15 high school freshmen, providing academic support and assisting in the development of social and school success skills in a safe and positive learning environment.
    • Leadership: communicate bilingually on a weekly basis with student families, conduct home visits, and hold family meetings; serve as a liaison between the school and family to build relationships and increase access to information; partner with teachers and counselors in an effort to support student academic and socio-emotional growth; develop and facilitate after school programming that engages students and grounds them in community and personal identity development; tutor students in core subjects and support the understanding and completion of homework and learning targets; and provide one-on-one and group mentoring to students through in-school and out-of-school experiences.
    • Administrative: maintain accurate and up-to-date records of student grades, attendance, behavior, and participation in the program; organize meetings with teachers, counselors, and administrators to meet student need; and provide information and referrals to students and families for needed services.
    • Accomplishments: achieve positive outcomes in participant recruitment and retention and overall student academic performance; develop strong relationships with students, families, and school staff.
    01/2014 to 01/2015
    Latino Mentor Program Coordinator Company Name － City , State
    • Coordinated LÁMP:ARA (Latinos Adelante Mentor Program: Apoyo y Recursos Académicos), which aims to offer Benson Latino High School students personalized mentorship, academic support, college preparation, and leadership development.
    • Leadership: offered student advocacy and intervention; supported students by offering them problem solving skills and tools for self-motivation; helped students identify and strengthen their leadership skills; facilitated leadership workshops and mentor sessions; communicated with student families in Spanish through phone calls, emails, and monthly Latino parent meetings; connected youth and families with a network of resources within and beyond the program and school; and coordinated and facilitated special events, community service days, visiting speakers, and college visits.
    • Administrative: responsible for all administrative tasks for the program; served as the program contact for teachers, counselors, families, and administrators; represented the program and answered questions from students, parents, and community partners; managed student records and student contact time; tracked student grades, attendance, and behavior; organized meetings with teachers, counselors, administrators, mentors, and students to maintain awareness of student academic progress; and maintained sensitive student and family information confidential.
    • Accomplishments: received and implemented Arts-in-Schools grant funding from Regional Arts & Culture Council for a series of Art and Identity Workshops; collaborated with OYE and Teatro Milagro to offer students gender and sexuality trainings; and chaperoned student attendance of PSU's Edúcate Conference and the annual César E.
    • Chávez Leadership Conference.
    01/2014
    Civic Engagement Intern Company Name － City , State
    • Organized and managed Causa's volunteer engagement and voter registration.
    • Leadership: coordinated meetings with allied community organizations; facilitated voter registration at naturalization ceremonies; canvassed for the Driver Card campaign; and registered new Latino voters.
    • Administrative: managed and maintained the Causa volunteer database and volunteer recruitment efforst; and tracked volunteer engagement and voter registration.
    01/2013 to 01/2014
    Bilingual Writing Tutor Company Name － City , State
    • Provided students with a safe, receptive space in which to write and the tools needed to approach academic writing with confidence and zeal.
    • Leadership: provided one-on-one tutoring that supports and challenges students to approach writing with curiosity; used inquiry based learning techniques and guiding questions to develop student writing; elicited critical thinking in students; encouraged students to identify their own writing strengths and weaknesses; taught students how to structure thesis statements, topic sentences, paragraphs, and essays; suggested brainstorming and structuring strategies; edited syntax and grammar.
    • Administrative: managed registration records and tracked student attendance.
    Education
    2014
    B.A : Environmental Humanities Politics Whitman College － City , State GPA: Magna Cum Laude GPA: 3.815 Environmental Humanities Politics Magna Cum Laude GPA: 3.815
    2013
    INTERNSHIPS +Causa, Portland, OR +Community Engagement Intern, 2014 +Fundación Ecológica Arcoiris, Loja, Ecuador Whitman College GPA: Jan Meier Award for Best Essay in Environmental Studies, Whitman College, 2014 Lomen-Douglas Scholarship, Whitman College, 2014 J & D Pitts Scholarship, Whitman College, 2013 John & Martha Kelly Scholarship, Whitman College, 2013 Myers-Little Scholarship Jan Meier Award for Best Essay in Environmental Studies, Whitman College, 2014 Lomen-Douglas Scholarship, Whitman College, 2014 J & D Pitts Scholarship, Whitman College, 2013 John & Martha Kelly Scholarship, Whitman College, 2013 Myers-Little Scholarship
    JL & Ivy Wadsworth Scholarship, Whitman College, 2012 VOLUNTEER SERVICE The Children's Book Bank, Portland, OR, 2015 Potluck in the Park, Portland, OR, 2014 Depave, Portland, OR, 2015
    Personal Information
    Can speak to my dedication to social justice and knowledge of Border politics)
    Skills
    academic, Administrative, aims, approach, Arts, Art, Book, Council, critical thinking, database, essays, special events, Leadership, leadership skills, leadership development, meetings, Mentor, mentoring, access, network, problem solving skills, programming, progress, recruitment, Spanish, phone, tutoring, Workshops
    Additional Information
    • Can speak to my dedication to social justice and knowledge of Border politics)
    ",ADVOCATE +74191424," CHILD ADVOCATE MANAGER Summary To apply creative problem solving and management skills with a growing company. To manage people and interface with customers while using my skill in the best possible way to achieve organizational goals. Highlights Active Listening Time Management Service Orientation Critical Thinking Reading Comprehension Systems Analysis Instructing Judgment and Decision Making Accomplishments Established and executed marketing ideas for internal customers. This program resulted in consistent service, higher levels of service, and improved relationships with other events.  Developed forms and procedures designed to streamline administrative programs. Selected to participate as the lead coach on task force that instructed various grades between 2nd and 5th grade. Also guided a combined classroom of 9th and 12th graders to educate on sports and life skills. Experience 01/2015 to Current Child Advocate Manager Company Name － City , State Evaluate personal characteristics and home conditions of foster home or adoption applicants Serve as liaisons between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts to help children who face problems, such as disabilities, abuse, or poverty. Maintain case history records and prepare reports. Counsel parents with child rearing problems, interviewing the child and family to determine whether further action is required. Address legal issues, such as child abuse and discipline, assisting with hearings and providing testimony to inform custody arrangements. Develop and review service plans in consultation with clients and perform follow-ups assessing the quantity and quality of services provided. Collect supplementary information needed to assist client, such as employment records, medical records, or school reports.    10/2014 to 01/2015 Data Processor Company Name － City , State Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. 06/2014 to 10/2014 Seasonal Activities Coordinator Company Name － City , State Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety. Manage the daily operations of recreational facilities. Administer first aid according to prescribed procedures and notify emergency medical personnel when necessary. Organize, lead, and promote interest in recreational activities, such as arts, crafts, sports, games, camping, and hobbies. Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation. 05/2012 to 05/2014 Assistant Manager Company Name － City , State Provide training direction, encouragement, motivation, and nutritional advice to prepare athletes for games, competitive events, or tours. Plan, organize, and conduct practice sessions. Explain and enforce safety rules and regulations. Plan and direct physical conditioning programs that will enable athletes to achieve maximum performance. Instruct individuals or groups in sports rules, game strategies, and performance principles, such as specific ways of moving the body, hands, or feet, to achieve desired results. 09/2011 to 04/2012 Professional International Athlete Company Name － City , State Assess performance following athletic competition, identifying strengths and weaknesses and making adjustments to improve future performance. Maintain equipment used in a particular sport. Attend scheduled practice or training sessions. Maintain optimum physical fitness levels by training regularly, following nutrition plans, or consulting with health professionals. Participate in athletic events or competitive sports, according to established rules and regulations. 04/2011 to 09/2011 Rental Agent Company Name － City , State Greet customers and discuss the type, quality, and quantity of merchandise sought for rental. Compute charges for merchandise or services and receive payments. Answer telephones to provide information and receive orders. Provide information about rental items, such as availability, operation, or description. Rent items, arrange for provision of services to customers, and accept returns. Education 2014 Master of Education in Leadership and Learning Jacksonville University － City , State 2011 Bachelor of Science : Sociology Jacksonville University － City , State Alpha Kappa Delta International Sociology Honor Society Member 2011 Graduated Cum Laude Honors in Sociology 3.7 2006 High School Diploma : General Robert E. Lee High School － City , State Skills Strong Work Ethnic Adaptability Professionalism Honesty and Integrity Willingness To Learn Volunteer Experience American Cancer Society Hubbard House Potter's House Christian Fellowship Church Refugee Wolfson Children's Hospital ","
    CHILD ADVOCATE MANAGER
    Summary
    To apply creative problem solving and management skills with a growing company. To manage people and interface with customers while using my skill in the best possible way to achieve organizational goals.
    Highlights
    • Active Listening
    • Time Management
    • Service Orientation
    • Critical Thinking
    • Reading Comprehension
    • Systems Analysis
    • Instructing
    • Judgment and Decision Making
    Accomplishments
    • Established and executed marketing ideas for internal customers. This program resulted in consistent service, higher levels of service, and improved relationships with other events. 
    • Developed forms and procedures designed to streamline administrative programs.
    • Selected to participate as the lead coach on task force that instructed various grades between 2nd and 5th grade. Also guided a combined classroom of 9th and 12th graders to educate on sports and life skills.
    Experience
    01/2015 to Current
    Child Advocate Manager Company Name － City , State
    • Evaluate personal characteristics and home conditions of foster home or adoption applicants Serve as liaisons between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts to help children who face problems, such as disabilities, abuse, or poverty.
    • Maintain case history records and prepare reports.
    • Counsel parents with child rearing problems, interviewing the child and family to determine whether further action is required.
    • Address legal issues, such as child abuse and discipline, assisting with hearings and providing testimony to inform custody arrangements.
    • Develop and review service plans in consultation with clients and perform follow-ups assessing the quantity and quality of services provided.
    • Collect supplementary information needed to assist client, such as employment records, medical records, or school reports.   
    10/2014 to 01/2015
    Data Processor Company Name － City , State
    • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
    • Check to ensure that appropriate changes were made to resolve customers' problems.
    • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
    • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
    • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
    06/2014 to 10/2014
    Seasonal Activities Coordinator Company Name － City , State
    • Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.
    • Manage the daily operations of recreational facilities.
    • Administer first aid according to prescribed procedures and notify emergency medical personnel when necessary.
    • Organize, lead, and promote interest in recreational activities, such as arts, crafts, sports, games, camping, and hobbies.
    • Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation.
    05/2012 to 05/2014
    Assistant Manager Company Name － City , State
    • Provide training direction, encouragement, motivation, and nutritional advice to prepare athletes for games, competitive events, or tours.
    • Plan, organize, and conduct practice sessions.
    • Explain and enforce safety rules and regulations.
    • Plan and direct physical conditioning programs that will enable athletes to achieve maximum performance.
    • Instruct individuals or groups in sports rules, game strategies, and performance principles, such as specific ways of moving the body, hands, or feet, to achieve desired results.
    09/2011 to 04/2012
    Professional International Athlete Company Name － City , State
    • Assess performance following athletic competition, identifying strengths and weaknesses and making adjustments to improve future performance.
    • Maintain equipment used in a particular sport.
    • Attend scheduled practice or training sessions.
    • Maintain optimum physical fitness levels by training regularly, following nutrition plans, or consulting with health professionals.
    • Participate in athletic events or competitive sports, according to established rules and regulations.
    04/2011 to 09/2011
    Rental Agent Company Name － City , State
    • Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
    • Compute charges for merchandise or services and receive payments.
    • Answer telephones to provide information and receive orders.
    • Provide information about rental items, such as availability, operation, or description.
    • Rent items, arrange for provision of services to customers, and accept returns.
    Education
    2014
    Master of Education in Leadership and Learning Jacksonville University － City , State
    2011
    Bachelor of Science : Sociology Jacksonville University － City , State
    • Alpha Kappa Delta International Sociology
    • Honor Society Member
    • 2011 Graduated Cum Laude Honors in Sociology 3.7
    2006
    High School Diploma : General Robert E. Lee High School － City , State
    Skills
    • Strong Work Ethnic
    • Adaptability
    • Professionalism
    • Honesty and Integrity
    • Willingness To Learn
    Volunteer Experience
    • American Cancer Society
    • Hubbard House
    • Potter's House Christian Fellowship Church Refugee
    • Wolfson Children's Hospital
    ",ADVOCATE +24953126," SENIOR RESIDENT INSPECTOR Summary Dependable and hard-working Senior Transportation Construction Inspector with more than 20 years of experience in the transportation construction industry. Thrives in a fast-paced environment and works to complete projects quickly and efficiently. Highlights Exceptional problem solver Organized and detail-oriented Advanced critical thinking Strong communication skills MS Office proficient Proficient in E-Builder Software Superb management skills Project budgeting Cost control Project management Residential construction specialist Building Construction Trades Certificate Operational analysis Erosion and sedimentation control Technical plan execution Concrete estimation Accurate measurements and estimates Structural and architectural pre-cast concrete Blueprint reading Baseline schedules creation Building codes and regulations Demolition Accomplishments Managed projects ranging from $38 - $945 million dollars, while supervising my team, and meeting deadlines of an aggressive schedule due to the mile stones set by the government. Experience Senior Resident Inspector March 2014 to June 2014 Company Name － City , State I implemented erosion control measures at the onset of the road relocation project at the Mount Airy Airport. I oversaw installation of silt fences, check dams, and basins as per plans and specifications. I verified integrity of devices after rain event and met all project contract specifications. Senior Inspector June 2013 to February 2014 Company Name － City , State I managed the erosion control effort on the I-77 project in Statesville, NC. I oversaw and organized installation of rock line ditches and basins. Validated silt fence and outlet ditch repairs after major rain events and met all project contract specifications. Senior Bridge Inspector September 2010 to March 2013 Company Name － City , State I oversaw bridge construction of the 27B63 Fly over bridge. This was a four span bridge with spread footers. Concrete construction of abutments piers and pier caps were installed as per plans and specifications. Type 2 girders were placed as per erection plan. Construction of false work, deck rebar for decking, and dry run for concrete deck. Over saw construction of 6 cast in place retaining walls with spread footers, and 2 MSE walls with concrete leveling pads. I reviewed shop drawings for the project structures and made comments to be reviewed by engineer. Estimated cost of this project was $945 million dollars. Senior Inspector July 2005 to February 2010 Company Name － City , State I worked on the$750 million dollar Charlotte light rail system project. Oversaw construction of five bridges: two with three spans, two single spans, and one with nineteen spans. Managed this project and met deadlines even though this project had an aggressive schedule due to the mile stones set by the government. I managed bridge construction, took part in project meetings, and made comments as needed on the construction activity. Oversaw bridge construction consisting of H piles and drilled shafts. Oversaw the drilled shaft construction with a day and night shift. I checked and verified rock socket and bottom elevation. I inspected construction of abutments, piers, and pier caps formed in place with rebar and concrete. I was responsible for checking all shop drawings for the bridge before construction was preformed. I was the Senior bridge inspector for the Louisiana Timed Managers Program, Mansfield, LA. I was lead Structure Inspector on the project. I managed a $45 million dollar project on the SR 171 hurricane route. I oversaw construction of one 5-span bridge and three 3-span bridges. I inspected the work performed on 4 other bridges, concrete piles, concrete caps, type 2 girders, decking SIPS with epoxy rebar. I inspected dry run for bid well concrete finisher that meet concrete specifications. I created the punch list for final inspection. Transportation Construction Inspector March 2004 to December 2004 Company Name － City , State Worked on the $45 million dollar bridge project on SR 0028-28A Etna, PA; Penn Dot District 11-0. I oversaw construction of three cast-in-place retaining walls; pre-drilled piles, EFCO forms, rebar, concrete and tie backs. I inspected testing by the geotechnical engineer of tie backs to ensure that testing met specifications and contract requirements. Transportation Construction Inspector June 2000 to November 2003 Company Name － City , State Worked on a $38 million dollar contract for the Port Authority of Allegheny County, Pennsylvania. I also worked on a Light Rail Transit project, stage two, in Overbrook, PA. Oversaw construction of three new bridges: one six span bridge, one three span bridge and a single span bridge. Drilling caissons, cast in place retaining walls, concrete footers, structural steel placement, concrete deck, parapets, and approach slabs. I reviewed all work preformed to ensure that it met plans and specifications for monthly estimate payments. Construction Inspector June 1991 to February 2000 Company Name － City , State 1994-1999 Construction Inspector for Materials Penn Dot projects (I-79 Meadowlands) and Southern Expressway 18A. My duties included running construction soil lab for the projects. Work field testing soil, concrete and aggregates for state projects valued at $15 to $22 million dollars. 1991-1993 Construction Inspector on Penn Dot projects SR 0018 -A) Bavington Pa. Oversaw construction of a new replacement single span bridge. Bridge work consisted of demolition of the existing bridge, driving steel H piles with concrete abutments type 2 concrete girders, and sip decking. Responsible for checking all form work, rebar, and concrete as per specifications made by weekly estimates. Construction Inspector Penn Dot project SR 0039 - B18 Oversaw construction of a MSE construction single span bridge. The MSE walls were constructed before piles were being driven due to field conditions. Abutments formed, rebar placed, and concrete type 2 girders used in sip decking. I Inspected rebar and concrete for decking and Bidwell finishing machine to ensure specifications were met. Education High School Diploma : Academics Shaler Area High School － City , State Residential Construction Certificate Community College of Allegheny County － City , State Certification in Construction Materials and Lab Testing Jeff Zell Consiltants － City , State Certification in Project Management Colorado Technical College Online － City , State Interests I enjoy traveling with my family. Skills Reliable hard worker interested in using my skills to meet the requirements of this position. Advanced critical thinker that is organized and detail-oriented. Strong communication and management skills. Proficient in MS Office and E-Builder Software. Project management, budgeting, and cost control. Professional Affiliations Member of the American Concrete Institute, National Institute for Certification in Engineering Technologies and OSHA, and NC DOT Certified in Concrete and Erosion Control. ","
    SENIOR RESIDENT INSPECTOR
    Summary

    Dependable and hard-working Senior Transportation Construction Inspector with more than 20 years of experience in the transportation construction industry. Thrives in a fast-paced environment and works to complete projects quickly and efficiently.

    Highlights
    • Exceptional problem solver
    • Organized and detail-oriented
    • Advanced critical thinking
    • Strong communication skills
    • MS Office proficient
    • Proficient in E-Builder Software
    • Superb management skills
    • Project budgeting
    • Cost control
    • Project management
    • Residential construction specialist
    • Building Construction Trades Certificate
    • Operational analysis
    • Erosion and sedimentation control
    • Technical plan execution
    • Concrete estimation
    • Accurate measurements and estimates
    • Structural and architectural pre-cast concrete
    • Blueprint reading
    • Baseline schedules creation
    • Building codes and regulations
    • Demolition
    Accomplishments

    Managed projects ranging from $38 - $945 million dollars, while supervising my team, and meeting deadlines of an aggressive schedule due to the mile stones set by the government.

    Experience
    Senior Resident Inspector
    March 2014 to June 2014     Company Name － City , State
    • I implemented erosion control measures at the onset of the road relocation project at the Mount Airy Airport.
    • I oversaw installation of silt fences, check dams, and basins as per plans and specifications.
    • I verified integrity of devices after rain event and met all project contract specifications.
    Senior Inspector
    June 2013 to February 2014     Company Name － City , State
    • I managed the erosion control effort on the I-77 project in Statesville, NC.
    • I oversaw and organized installation of rock line ditches and basins.
    • Validated silt fence and outlet ditch repairs after major rain events and met all project contract specifications.
    Senior Bridge Inspector
    September 2010 to March 2013     Company Name － City , State
    • I oversaw bridge construction of the 27B63 Fly over bridge.
    • This was a four span bridge with spread footers.
    • Concrete construction of abutments piers and pier caps were installed as per plans and specifications.
    • Type 2 girders were placed as per erection plan.
    • Construction of false work, deck rebar for decking, and dry run for concrete deck.
    • Over saw construction of 6 cast in place retaining walls with spread footers, and 2 MSE walls with concrete leveling pads.
    • I reviewed shop drawings for the project structures and made comments to be reviewed by engineer.
    • Estimated cost of this project was $945 million dollars.
    Senior Inspector
    July 2005 to February 2010     Company Name － City , State
    • I worked on the$750 million dollar Charlotte light rail system project.
    • Oversaw construction of five bridges: two with three spans, two single spans, and one with nineteen spans.
    • Managed this project and met deadlines even though this project had an aggressive schedule due to the mile stones set by the government.
    • I managed bridge construction, took part in project meetings, and made comments as needed on the construction activity.
    • Oversaw bridge construction consisting of H piles and drilled shafts.
    • Oversaw the drilled shaft construction with a day and night shift.
    • I checked and verified rock socket and bottom elevation.
    • I inspected construction of abutments, piers, and pier caps formed in place with rebar and concrete.
    • I was responsible for checking all shop drawings for the bridge before construction was preformed.
    • I was the Senior bridge inspector for the Louisiana Timed Managers Program, Mansfield, LA. I was lead Structure Inspector on the project.
    • I managed a $45 million dollar project on the SR 171 hurricane route.
    • I oversaw construction of one 5-span bridge and three 3-span bridges.
    • I inspected the work performed on 4 other bridges, concrete piles, concrete caps, type 2 girders, decking SIPS with epoxy rebar.
    • I inspected dry run for bid well concrete finisher that meet concrete specifications.
    • I created the punch list for final inspection.
    Transportation Construction Inspector
    March 2004 to December 2004     Company Name － City , State
    • Worked on the $45 million dollar bridge project on SR 0028-28A Etna, PA; Penn Dot District 11-0.
    • I oversaw construction of three cast-in-place retaining walls; pre-drilled piles, EFCO forms, rebar, concrete and tie backs.
    • I inspected testing by the geotechnical engineer of tie backs to ensure that testing met specifications and contract requirements.
    Transportation Construction Inspector
    June 2000 to November 2003     Company Name － City , State
    • Worked on a $38 million dollar contract for the Port Authority of Allegheny County, Pennsylvania. I also worked on a Light Rail Transit project, stage two, in Overbrook, PA.
    • Oversaw construction of three new bridges: one six span bridge, one three span bridge and a single span bridge.
    • Drilling caissons, cast in place retaining walls, concrete footers, structural steel placement, concrete deck, parapets, and approach slabs.
    • I reviewed all work preformed to ensure that it met plans and specifications for monthly estimate payments.
    Construction Inspector
    June 1991 to February 2000     Company Name － City , State
    • 1994-1999 Construction Inspector for Materials Penn Dot projects (I-79 Meadowlands) and Southern Expressway 18A.
    • My duties included running construction soil lab for the projects.
    • Work field testing soil, concrete and aggregates for state projects valued at $15 to $22 million dollars.
    • 1991-1993 Construction Inspector on Penn Dot projects SR 0018 -A) Bavington Pa.
    • Oversaw construction of a new replacement single span bridge.
    • Bridge work consisted of demolition of the existing bridge, driving steel H piles with concrete abutments type 2 concrete girders, and sip decking.
    • Responsible for checking all form work, rebar, and concrete as per specifications made by weekly estimates.
    • Construction Inspector Penn Dot project SR 0039 - B18
    • Oversaw construction of a MSE construction single span bridge.
    • The MSE walls were constructed before piles were being driven due to field conditions.
    • Abutments formed, rebar placed, and concrete type 2 girders used in sip decking.
    • I Inspected rebar and concrete for decking and Bidwell finishing machine to ensure specifications were met.
    Education
    High School Diploma : Academics Shaler Area High School － City , State
    Residential Construction Certificate Community College of Allegheny County － City , State
    Certification in Construction Materials and Lab Testing Jeff Zell Consiltants － City , State
    Certification in Project Management Colorado Technical College Online － City , State
    Interests

    I enjoy traveling with my family.

    Skills
    • Reliable hard worker interested in using my skills to meet the requirements of this position.
    • Advanced critical thinker that is organized and detail-oriented.
    • Strong communication and management skills.
    • Proficient in MS Office and E-Builder Software.
    • Project management, budgeting, and cost control.
    Professional Affiliations

    Member of the American Concrete Institute, National Institute for Certification in Engineering Technologies and OSHA, and NC DOT Certified in Concrete and Erosion Control.

    ",CONSTRUCTION +12544735," PATIENT ADVOCATE Summary Highly driven, organized and motivated Patient Advocate with over 7 years of experience in the healthcare field and customer relations. +Skilled in providing compassionate, efficient patient care with a background in clinical settings. Experience in leading a team, +new hire training, billing, claims, and records management. Experience 01/2016 to Current Patient Advocate Company Name － City , State Served as liaison between the patient and hospital to coordinate patient care. Provided patient and staff support to better facilitate communication. Referred clients to social service agencies such as home health and hospice. Worked on call for any emergent patient needs. Provided off-site visits at local hospitals to offer emotional support. Established patient and provider boundaries to ensure appropriate behavior. 05/2015 to 12/2015 Claims, Eligibility and Benefits Specialist III Company Name － City , State Identified and resolved discrepancies with patient eligibility/insurance coverage. Assisted in maintaining and developing procedure manuals. Trained new hires in eligibility and benefit and claims processes. Aided in development of strategies for revenue cycle initiatives. Managed, updated, and executed claims processing, as well as assisted team members in adjudicating claims. Developed streamlined methods of standard operating procedures. Worked with patients to obtain summary plan descriptions and ensure proper and timely claim adjudication. 05/2013 to 05/2015 Certified Data Entry Pharmacy Technician Company Name － City , State Work from Home +Carefully reviewed patient medical histories and diagnoses. Properly interpreted prescriptions, input written date, patient information, physician and ids, medication name and strength, +correct and appropriate directions, quantities and dosage, additional patient allergies and diagnoses. Entered prescriptions into the EPost system efficiently and without errors. Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy. Maintained knowledge of proper procedures, medical updates, changes in State and Federal laws. 09/2009 to 05/2013 Lead Certified Pharmacy Technician Company Name － City , State Interviewed and trained new technicians, greeted patients, obtained personal information and medical history, interpreted and +typed prescriptions accurately, dispensed drugs, released to patients. Retained knowledge of drug names and their generics, as well as knowing proper doses, sig codes, quantities and drug +classes. Responsible for using computer system to type prescriptions, abide by HIPAA and other State and Federal regulations, +interacting with patients, doctors and insurance companies, carried out many tasks necessary within the pharmacy. Created work and rotation schedules, filed 709 and other forms, handled medturn, supply orders, etc. Education and Training Master of Public Administration : Health Care Management Grand Canyon University － City , State Health Care Management 2011 Bachelor of Science : Family and Human Development Arizona State University － City , State Family and Human Development Skills allergies, Attention to detail, CPT, clients, emotional support, forms, home health, hospice,ICD-9, ids, insurance, leadership, law, Medical terminology, coordinate patient care, processes, coding, Quality assurance, Safety, Self-motivated, team player, type, written ","
    PATIENT ADVOCATE
    Summary
    Highly driven, organized and motivated Patient Advocate with over 7 years of experience in the healthcare field and customer relations. +Skilled in providing compassionate, efficient patient care with a background in clinical settings. Experience in leading a team, +new hire training, billing, claims, and records management.
    Experience
    01/2016 to Current
    Patient Advocate Company Name － City , State
    • Served as liaison between the patient and hospital to coordinate patient care.
    • Provided patient and staff support to better facilitate communication.
    • Referred clients to social service agencies such as home health and hospice.
    • Worked on call for any emergent patient needs.
    • Provided off-site visits at local hospitals to offer emotional support.
    • Established patient and provider boundaries to ensure appropriate behavior.
    05/2015 to 12/2015
    Claims, Eligibility and Benefits Specialist III Company Name － City , State
    • Identified and resolved discrepancies with patient eligibility/insurance coverage.
    • Assisted in maintaining and developing procedure manuals.
    • Trained new hires in eligibility and benefit and claims processes.
    • Aided in development of strategies for revenue cycle initiatives.
    • Managed, updated, and executed claims processing, as well as assisted team members in adjudicating claims.
    • Developed streamlined methods of standard operating procedures.
    • Worked with patients to obtain summary plan descriptions and ensure proper and timely claim adjudication.
    05/2013 to 05/2015
    Certified Data Entry Pharmacy Technician Company Name － City , State
    • Work from Home +Carefully reviewed patient medical histories and diagnoses.
    • Properly interpreted prescriptions, input written date, patient information, physician and ids, medication name and strength, +correct and appropriate directions, quantities and dosage, additional patient allergies and diagnoses.
    • Entered prescriptions into the EPost system efficiently and without errors.
    • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
    • Maintained knowledge of proper procedures, medical updates, changes in State and Federal laws.
    09/2009 to 05/2013
    Lead Certified Pharmacy Technician Company Name － City , State
    • Interviewed and trained new technicians, greeted patients, obtained personal information and medical history, interpreted and +typed prescriptions accurately, dispensed drugs, released to patients.
    • Retained knowledge of drug names and their generics, as well as knowing proper doses, sig codes, quantities and drug +classes.
    • Responsible for using computer system to type prescriptions, abide by HIPAA and other State and Federal regulations, +interacting with patients, doctors and insurance companies, carried out many tasks necessary within the pharmacy.
    • Created work and rotation schedules, filed 709 and other forms, handled medturn, supply orders, etc.
    Education and Training
    Master of Public Administration : Health Care Management Grand Canyon University － City , State Health Care Management
    2011
    Bachelor of Science : Family and Human Development Arizona State University － City , State Family and Human Development
    Skills
    allergies, Attention to detail, CPT, clients, emotional support, forms, home health, hospice,ICD-9, ids, insurance, leadership, law, Medical terminology, coordinate patient care, processes, coding, Quality assurance, Safety, Self-motivated, team player, type, written
    ",ADVOCATE +16474898," YOGA INSTRUCTOR Professional Profile Enthusiastic and motivated individual with experience in development and integration of wellness programs for adults. Topics of expertise include exercise prescription and instruction, stress reduction, and nutrition education. Desires a role to develop, implement, and facilitate health and wellness programs in a worksite environment. Relevant Experience Fitness and Exercise Professional: Registered Yoga Teacher focused on adults looking to improve health. Group Fitness Instructor since1999 with focus on improved movement. Personal Trainer for 2 years, with emphasis on functional movements for lifestyle and weight loss. Program development and delivery for corporate wellness fitness classes. Nutrition Educator: Designed and implemented nutrition education seminars for adults. Led grocery store tours for education on healthy shopping choices. Taught basic nutrient fundamentals, including how to read a food label. Developed 8 week challenge with focus on weight loss and wellness. College Nutrition Adjunct Teacher for 2 years. Wellness Coach:  Co-Coordinator for community 8 week weight loss program conducted 3-4 times per year  Coached individuals as they create healthy behavior changes. Provided guidance for clients in the development of and following through with health and wellness goals and objectives. Communicated with clients face-to-face, through email, and telephone to provide guidance and motivation.  ​ Outdoor Adventure Group Coordinator and Chair: Responsible for promoting and leading monthly group outdoor activities such as hiking, paddle boarding, and biking. Work Experience Yoga Instructor January 2015 to Current Company Name － City , State Teaching yoga classes for adults with emphasis on functional fitness for lifestyle. Established format which includes strength, balance, flexibility, range of motion, and stress reduction. Program Co-coordinator and Coach; Fitness Instructor (Independent) April 2011 to August 2014 Company Name － City , State Co-Coordinated and Coached for ""Building Better Bodeez"" weight loss/wellness program (BBB). Developed, promoted, and implemented ""Nutrition Challenge"" program. Created the Nutrition Connection Office. Collaborated with community health and fitness professionals in developing events for community. Performed and evaluated fitness assessments and body composition measurements. Taught weekly fitness classes (Zumba, Spinning, Yoga, Strength/Toning, Aqua Fitness) Collaborated with team of coaches and instructors to provide current and science based fitness and nutrition information for clients Led senior specific fitness and nutrition meetings and events ""Bodeez Boomers Club"" Developed and chaired outdoor adventure group. Nutrition and Anatomy Adjunct Instructor June 2009 to April 2011 Company Name － City , State Designed and implemented weekly lesson plans for 25-55 students per session. Tailored educational curriculum to students with a range of learning styles, disabilities, strengths, and weaknesses. Developed, administered and corrected tests and quizzes in a timely manner. Produced and maintained syllabus, lessons, and grades utilizing web-based learning management. Attended quarterly education meetings for faculty. Group Fitness Instructor/ Personal Trainer October 1999 to April 2010 Company Name － City , State Teach weekly group fitness classes, which included Spinning, Yoga, and Zumba. Perform assessments and personal train new members to use equipment. Spa Manager and Skin Care Specialist October 1999 to August 2000 Company Name － City , State Education Certificate : Wellness Coach , 2015 Wellcoaches School of Coaching Master of Science : Exercise Science and Health Promotion , 2011 California University of Pennsylvania － City , State , USA Bachelor of Science : Nutrition , 2007 Indiana University of Pennsylvania － City , State , USA Certifications Registered Yoga Teacher (RYT200), certified by Yoga Alliance Exercise Is Medicine (EIM), credential by the American College of Sports Medicine (ACSM) Fitness Instructor (ACE), certified by American Council on Exercise Aquatic Fitness Professional (AEA), certified by Aquatic Exercise Association ​CPR/AED/First Aid, certified by American Red Cross Life Guard, certified by American Red Cross Publications Nutrition Consultant/Contributor, Zumba Lovers Cookbook for Ashley Pound Creative, LLC. Contributed advice and research on healthy ingredients and substitutions for fitness- and weight-conscious readers (2012-2013). Peer Reviewer, Pinnacle Training & Consulting Systems ""Synergy of Human Movement"" course for health and fitness professionals (www.pinnacle-tcs.com) (2012-2013).   Contributing Writer of wellness-related articles for the ""Laurel Mountain Post"", a monthly community publication. Skills Program development and implementation Experienced in research, as it relates to evidence based healthcare practice Excellent written and verbal communication skills Proficient in MS Word, Excel, Power Point, and Outlook Problem solving and analytical skills ","
    YOGA INSTRUCTOR
    Professional Profile

    Enthusiastic and motivated individual with experience in development and integration of wellness programs for adults. Topics of expertise include exercise prescription and instruction, stress reduction, and nutrition education. Desires a role to develop, implement, and facilitate health and wellness programs in a worksite environment.

    Relevant Experience

    Fitness and Exercise Professional:

    • Registered Yoga Teacher focused on adults looking to improve health.
    • Group Fitness Instructor since1999 with focus on improved movement.
    • Personal Trainer for 2 years, with emphasis on functional movements for lifestyle and weight loss.
    • Program development and delivery for corporate wellness fitness classes.

    Nutrition Educator:

    • Designed and implemented nutrition education seminars for adults.
    • Led grocery store tours for education on healthy shopping choices.
    • Taught basic nutrient fundamentals, including how to read a food label.
    • Developed 8 week challenge with focus on weight loss and wellness.
    • College Nutrition Adjunct Teacher for 2 years.

    Wellness Coach: 

    • Co-Coordinator for community 8 week weight loss program conducted 3-4 times per year 
    • Coached individuals as they create healthy behavior changes.
    • Provided guidance for clients in the development of and following through with health and wellness goals and objectives.
    • Communicated with clients face-to-face, through email, and telephone to provide guidance and motivation.

     ​

    Outdoor Adventure Group Coordinator and Chair:

    • Responsible for promoting and leading monthly group outdoor activities such as hiking, paddle boarding, and biking.
    Work Experience
    Yoga Instructor
    January 2015 to Current     Company Name － City , State
    • Teaching yoga classes for adults with emphasis on functional fitness for lifestyle.
    • Established format which includes strength, balance, flexibility, range of motion, and stress reduction.
    Program Co-coordinator and Coach; Fitness Instructor (Independent)
    April 2011 to August 2014     Company Name － City , State
    • Co-Coordinated and Coached for ""Building Better Bodeez"" weight loss/wellness program (BBB).
    • Developed, promoted, and implemented ""Nutrition Challenge"" program.
    • Created the Nutrition Connection Office.
    • Collaborated with community health and fitness professionals in developing events for community.
    • Performed and evaluated fitness assessments and body composition measurements.
    • Taught weekly fitness classes (Zumba, Spinning, Yoga, Strength/Toning, Aqua Fitness)
    • Collaborated with team of coaches and instructors to provide current and science based fitness and nutrition information for clients
    • Led senior specific fitness and nutrition meetings and events ""Bodeez Boomers Club""
    • Developed and chaired outdoor adventure group.
    Nutrition and Anatomy Adjunct Instructor
    June 2009 to April 2011     Company Name － City , State
    • Designed and implemented weekly lesson plans for 25-55 students per session.
    • Tailored educational curriculum to students with a range of learning styles, disabilities, strengths, and weaknesses.
    • Developed, administered and corrected tests and quizzes in a timely manner.
    • Produced and maintained syllabus, lessons, and grades utilizing web-based learning management.
    • Attended quarterly education meetings for faculty.
    Group Fitness Instructor/ Personal Trainer
    October 1999 to April 2010     Company Name － City , State
    • Teach weekly group fitness classes, which included Spinning, Yoga, and Zumba.
    • Perform assessments and personal train new members to use equipment.
    Spa Manager and Skin Care Specialist
    October 1999 to August 2000     Company Name － City , State
    Education
    Certificate : Wellness Coach , 2015 Wellcoaches School of Coaching
    Master of Science : Exercise Science and Health Promotion , 2011 California University of Pennsylvania － City , State , USA
    Bachelor of Science : Nutrition , 2007 Indiana University of Pennsylvania － City , State , USA
    Certifications
    • Registered Yoga Teacher (RYT200), certified by Yoga Alliance
    • Exercise Is Medicine (EIM), credential by the American College of Sports Medicine (ACSM)
    • Fitness Instructor (ACE), certified by American Council on Exercise
    • Aquatic Fitness Professional (AEA), certified by Aquatic Exercise Association
    • ​CPR/AED/First Aid, certified by American Red Cross
    • Life Guard, certified by American Red Cross
    Publications
    • Nutrition Consultant/Contributor, Zumba Lovers Cookbook for Ashley Pound Creative, LLC. Contributed advice and research on healthy ingredients and substitutions for fitness- and weight-conscious readers (2012-2013).
    • Peer Reviewer, Pinnacle Training & Consulting Systems ""Synergy of Human Movement"" course for health and fitness professionals (www.pinnacle-tcs.com) (2012-2013).  
    • Contributing Writer of wellness-related articles for the ""Laurel Mountain Post"", a monthly community publication.
    Skills
    • Program development and implementation
    • Experienced in research, as it relates to evidence based healthcare practice
    • Excellent written and verbal communication skills
    • Proficient in MS Word, Excel, Power Point, and Outlook
    • Problem solving and analytical skills
    ",FITNESS +29050809," ACCOUNTANT II Summary A Professional Accountant with more than 10 years of full-range, progressive accounting experience in general accounting and financial reporting. I have a solid understanding of GAAP and experience in Regulatory (Statutory) STAT Accounting Principles. Also with proven ability to manage multiple assignments while meeting tight deadline schedules. Possess reputation as a self-directed professional with excellent problem solving and analytical and communication skills. +I also have a proven track record of performing work in an ethical manner while consistently maintaining the integrity of all financial data. Specialized expertise in data review and analysis, finding resolutions to identified issues and creating accounting reports and recommendations to my findings. Skills Month-end close activities - Reconciliations/Analysis Accounts Payable & Accounts Receivable General Ledger Entries & Audits Research, Investigation & Resolution Financial Analysis & Reporting Business Accounting Process Improvements Microsoft Office Proficient Fixed Asset Accounting Cash and Bank Reconciliations Intercompany Accounting Business Property, Income, Sales & Use Tax Return Preparation  Complex Expense Reporting & Reconciliation Financial Statements & Preparations Grants & Contracts Accounting Hospitality/Golf Course Accounting Regulatory/Statutory Accounting Principles Property Management & Lease Accounting Experience Accountant II 10/2016 to Current Company Name City , State Responsible for CL500 - Events Clearing. Revenue 506000, 570496/670496. LB49R no Other Revenues. Month End Deficit Funds and Account Analysis. Run allocation and reconciliation Admi. Fees on Revenues (FDN 6%, 49R 5%). Journal generate CRG, CPG, CTL, CFM, CPP and CPS. Responsible to review 90-days & over (Grants) and 30 days (Others) Accounts Receivable. Account reconciliations. Clean the M0380 Fund Balance. Daily AR Payment Application. Responsible FDN-GL Inbox. Grant Accountant 09/2014 to 11/2016 Company Name City , State Responsible for independently performing a full range of work in general accounting and financial reporting using knowledge of generally accepted accounting principles and practices and a working knowledge of governmental accounting methods. Monthly account reconciliations (AR & Revenue Collected in Advance for Grants). Monthly recon for drawdown grants. All federal drawdowns. Journal entry preparation & review JEs from GCAs. Invoice/billing for Grants. Send out billing status to GCAs. Prepare JE on 6% Grants admin fee. Prepare F&A journal entry (bi-monthly). Prepare Prepaid (On-Account) billing. Prepare monthly ""Unbilled for Grants"". Prepare Over expenditure schedule. Prepare list of invoices billed. Review A-133. Others requests from ORSP. FFR quarterly. Grants related special projects. Accountant 07/2011 to 09/2014 Company Name City , State Independently prepare and timely filing of multiple, complex quarterly and annual statutory filings, supplemental filings related to Health Care Insurance industry to 49 other states and assisted in annual audit of financial statements. Perform and resolve moderately complex problems and/or conduct moderately complex analyses, including non-standard requests;. Prepare and record journal entries in accordance with SAP and Medical Loss Ratio (MLR) requirements;. Communicates regularly with other departments in the enterprise including inquiries on particular results of findings and analyses;. Participate on working groups to develop and communicate innovative approaches for continued improvement in efficiency and effectiveness;. Prepare reports for the Board Package and footnote disclosures;. Assists in the Capital planning for the entity;. Coordinates quarterly close calls with entity executives to review the filings;. Performs financial calculations in compliance with State statutes and generate reports as a result of these calculations;. Maintains the integrity of the various account balances and ensure the entity's compliance with statutory requirements meticulously following company policies and procedures including proper referencing of supporting work paper;. Senior Accountant 10/2005 to 07/2011 Company Name City , State Promoted to the senior accountant position and is responsible for 20 separate general ledger book of accounts, including commercial, residential and golf course entities. Ensure proper and timely recording of financial transactions in the general ledger in accordance with GAAP and internal control standards. Manage GL interface (from various systems) to ensure accurate posting. Reconcile claim A/R and payments for various revenue streams. Manage reserves and write-offs. Communicate and support analytical findings. Pursue resolution of business issues impacting the financial statements in a proactive and independent manner. Prepare journal entries including appropriate documentation. Ensure that the General Ledger and sub-ledger are reconciled and that reconciled items are resolved. Prepare schedules, supporting documents, and variance analyses for management. Prepare account reconciliations for moderate to complex accounts and review account reconciliations with the management. Participate in month-end close activities. Assisted the Controller in the analyses and understanding of a complex equity accounting transaction from the purchase of the company, to the setting up and maintenance of the general ledger and creation of financial reports. Assist the Accounting Manager in the coordination of the Annual Audit by both the Internal & External Auditors; preparation of the Annual Audit Disclosures. Coordinates with Treasury regarding wire transfer for various payments. Managed fixed assets records for said companies, including construction in progress reports, preparation of depreciation reconciliations. Prepares and calculates the deferred revenue (rents) adjustments and comply with the FASB 13 requirements regarding rent escalations. Review leases and rent roll with Lease administrator. Assists Lease Administrator in the tenants Accounts Receivable and CAM expenditure reconciliations. Conducted research and presentation to the department a GAAP and FASB matter that was important and of use in the accounting of the various entities within the organization which increased the awareness and understanding of the staff. Coordinates the billing of borrowers for interest payments on Notes Payable. Created a complex spreadsheet that streamlined the process and calculation of deferred revenue as well as establish an information source for other reportorial requirements. Prepares Financial Statements, Management reports, schedules and summaries. Prepares and submit Annual Business Property Taxes and monthly Sales Taxes. Liaison between the Farm management & the company in terms of reportorial requirements. Interacts with the other Accountants and employees of the company. Assistant Loan Underwriting Manager 06/2003 to 10/2005 Company Name City , State Evaluates and write recommendation for approval of loan applications for multi-family dwellings based on financial ratios derived from borrowers' financial information and a study of the market activity. Exercised good interpersonal skills with borrowers and communicates with them on a regular basis. Interact harmoniously and fostering professional relationship with the other units of the department. I earned 2004 Employee of the Year Award. Internal Auditor 04/2002 to 06/2003 Company Name City , State Staff Accountant 10/2001 to 03/2002 Company Name City , State Branch Cashier (last position) 11/1995 to 06/2001 Company Name City , State Regional Financial Analyst 08/1990 to 10/1995 Company Name City , State Education and Training Certified Public Accountant (CPA licensed in the Philippines) 11/2001 University of the Philippines A hardcopy of the document is available upon request. Masters : Management Business Management Management Business Management Bachelor : Business Administration Accounting Business Administration Accounting Skills Account reconciliations, Accounting, accountant, general accounting, Accounting Manager, Accounts Payable, Accounts Receivable, AR, Balance, Bank Reconciliations, billing, book, bi, interpersonal skills, Contracts, Controller, Certified Public Accountant, CPA, documentation, equity, ESSBASE, Expense Reporting, filing, Financials, financial, Financial Analysis & Reporting, financial reports, financial reporting, Financial Statements, Prepares Financial Statements, fixed assets, Funds, General Ledger, GL, Grants, Hyperion, Insurance, JD Edwards, ledger, Notes, market, Microsoft Office, Enterprise, Peoplesoft, policies, progress, Property Management, recording, rent roll, Research, Sales, SAP, spreadsheet, Taxes, Tax Return Preparation, Treasury Affiliations Volunteer as an Assistant Treasurer with An Taclobanon Association of So. California (ATASCa) 2015-Present ","
    ACCOUNTANT II
    Summary
    A Professional Accountant with more than 10 years of full-range, progressive accounting experience in general accounting and financial reporting. I have a solid understanding of GAAP and experience in Regulatory (Statutory) STAT Accounting Principles. Also with proven ability to manage multiple assignments while meeting tight deadline schedules. Possess reputation as a self-directed professional with excellent problem solving and analytical and communication skills. +I also have a proven track record of performing work in an ethical manner while consistently maintaining the integrity of all financial data. Specialized expertise in data review and analysis, finding resolutions to identified issues and creating accounting reports and recommendations to my findings.
    Skills
    • Month-end close activities - Reconciliations/Analysis
    • Accounts Payable & Accounts Receivable
    • General Ledger Entries & Audits
    • Research, Investigation & Resolution
    • Financial Analysis & Reporting
    • Business Accounting Process Improvements
    • Microsoft Office Proficient
    • Fixed Asset Accounting
    • Cash and Bank Reconciliations
    • Intercompany Accounting
    • Business Property, Income, Sales & Use Tax Return Preparation
    •  Complex Expense Reporting & Reconciliation
    • Financial Statements & Preparations
    • Grants & Contracts Accounting
    • Hospitality/Golf Course Accounting
    • Regulatory/Statutory Accounting Principles
    • Property Management & Lease Accounting
    Experience
    Accountant II 10/2016 to Current Company Name City , State
    • Responsible for CL500 - Events Clearing.
    • Revenue 506000, 570496/670496.
    • LB49R no Other Revenues.
    • Month End Deficit Funds and Account Analysis.
    • Run allocation and reconciliation Admi.
    • Fees on Revenues (FDN 6%, 49R 5%).
    • Journal generate CRG, CPG, CTL, CFM, CPP and CPS.
    • Responsible to review 90-days & over (Grants) and 30 days (Others) Accounts Receivable.
    • Account reconciliations.
    • Clean the M0380 Fund Balance.
    • Daily AR Payment Application.
    • Responsible FDN-GL Inbox.
    Grant Accountant 09/2014 to 11/2016 Company Name City , State
    • Responsible for independently performing a full range of work in general accounting and financial reporting using knowledge of generally accepted accounting principles and practices and a working knowledge of governmental accounting methods.
    • Monthly account reconciliations (AR & Revenue Collected in Advance for Grants).
    • Monthly recon for drawdown grants.
    • All federal drawdowns.
    • Journal entry preparation & review JEs from GCAs.
    • Invoice/billing for Grants.
    • Send out billing status to GCAs.
    • Prepare JE on 6% Grants admin fee.
    • Prepare F&A journal entry (bi-monthly).
    • Prepare Prepaid (On-Account) billing.
    • Prepare monthly ""Unbilled for Grants"".
    • Prepare Over expenditure schedule.
    • Prepare list of invoices billed.
    • Review A-133.
    • Others requests from ORSP.
    • FFR quarterly.
    • Grants related special projects.
    Accountant 07/2011 to 09/2014 Company Name City , State
    • Independently prepare and timely filing of multiple, complex quarterly and annual statutory filings, supplemental filings related to Health Care Insurance industry to 49 other states and assisted in annual audit of financial statements.
    • Perform and resolve moderately complex problems and/or conduct moderately complex analyses, including non-standard requests;.
    • Prepare and record journal entries in accordance with SAP and Medical Loss Ratio (MLR) requirements;.
    • Communicates regularly with other departments in the enterprise including inquiries on particular results of findings and analyses;.
    • Participate on working groups to develop and communicate innovative approaches for continued improvement in efficiency and effectiveness;.
    • Prepare reports for the Board Package and footnote disclosures;.
    • Assists in the Capital planning for the entity;.
    • Coordinates quarterly close calls with entity executives to review the filings;.
    • Performs financial calculations in compliance with State statutes and generate reports as a result of these calculations;.
    • Maintains the integrity of the various account balances and ensure the entity's compliance with statutory requirements meticulously following company policies and procedures including proper referencing of supporting work paper;.
    Senior Accountant 10/2005 to 07/2011 Company Name City , State
    • Promoted to the senior accountant position and is responsible for 20 separate general ledger book of accounts, including commercial, residential and golf course entities.
    • Ensure proper and timely recording of financial transactions in the general ledger in accordance with GAAP and internal control standards.
    • Manage GL interface (from various systems) to ensure accurate posting.
    • Reconcile claim A/R and payments for various revenue streams.
    • Manage reserves and write-offs.
    • Communicate and support analytical findings.
    • Pursue resolution of business issues impacting the financial statements in a proactive and independent manner.
    • Prepare journal entries including appropriate documentation.
    • Ensure that the General Ledger and sub-ledger are reconciled and that reconciled items are resolved.
    • Prepare schedules, supporting documents, and variance analyses for management.
    • Prepare account reconciliations for moderate to complex accounts and review account reconciliations with the management.
    • Participate in month-end close activities.
    • Assisted the Controller in the analyses and understanding of a complex equity accounting transaction from the purchase of the company, to the setting up and maintenance of the general ledger and creation of financial reports.
    • Assist the Accounting Manager in the coordination of the Annual Audit by both the Internal & External Auditors; preparation of the Annual Audit Disclosures.
    • Coordinates with Treasury regarding wire transfer for various payments.
    • Managed fixed assets records for said companies, including construction in progress reports, preparation of depreciation reconciliations.
    • Prepares and calculates the deferred revenue (rents) adjustments and comply with the FASB 13 requirements regarding rent escalations.
    • Review leases and rent roll with Lease administrator.
    • Assists Lease Administrator in the tenants Accounts Receivable and CAM expenditure reconciliations.
    • Conducted research and presentation to the department a GAAP and FASB matter that was important and of use in the accounting of the various entities within the organization which increased the awareness and understanding of the staff.
    • Coordinates the billing of borrowers for interest payments on Notes Payable.
    • Created a complex spreadsheet that streamlined the process and calculation of deferred revenue as well as establish an information source for other reportorial requirements.
    • Prepares Financial Statements, Management reports, schedules and summaries.
    • Prepares and submit Annual Business Property Taxes and monthly Sales Taxes.
    • Liaison between the Farm management & the company in terms of reportorial requirements.
    • Interacts with the other Accountants and employees of the company.
    Assistant Loan Underwriting Manager 06/2003 to 10/2005 Company Name City , State
    • Evaluates and write recommendation for approval of loan applications for multi-family dwellings based on financial ratios derived from borrowers' financial information and a study of the market activity.
    • Exercised good interpersonal skills with borrowers and communicates with them on a regular basis.
    • Interact harmoniously and fostering professional relationship with the other units of the department.
    • I earned 2004 Employee of the Year Award.
    Internal Auditor 04/2002 to 06/2003 Company Name City , State
    Staff Accountant 10/2001 to 03/2002 Company Name City , State
    Branch Cashier (last position) 11/1995 to 06/2001 Company Name City , State
    Regional Financial Analyst 08/1990 to 10/1995 Company Name City , State
    Education and Training
    Certified Public Accountant (CPA licensed in the Philippines) 11/2001 University of the Philippines A hardcopy of the document is available upon request.
    Masters : Management Business Management Management Business Management
    Bachelor : Business Administration Accounting Business Administration Accounting
    Skills
    Account reconciliations, Accounting, accountant, general accounting, Accounting Manager, Accounts Payable, Accounts Receivable, AR, Balance, Bank Reconciliations, billing, book, bi, interpersonal skills, Contracts, Controller, Certified Public Accountant, CPA, documentation, equity, ESSBASE, Expense Reporting, filing, Financials, financial, Financial Analysis & Reporting, financial reports, financial reporting, Financial Statements, Prepares Financial Statements, fixed assets, Funds, General Ledger, GL, Grants, Hyperion, Insurance, JD Edwards, ledger, Notes, market, Microsoft Office, Enterprise, Peoplesoft, policies, progress, Property Management, recording, rent roll, Research, Sales, SAP, spreadsheet, Taxes, Tax Return Preparation, Treasury
    Affiliations
    Volunteer as an Assistant Treasurer with
    An Taclobanon Association of So. California (ATASCa)
    2015-Present
    ",ACCOUNTANT +17509935," SALES ASSOCIATE Summary Outgoing and people-oriented person who effectively develops lasting professional relationships with clients and customers. Highlights Quick learner Outstanding customer service Business management Team player Inventory control familiarity Strong organizational skills Active listening skills Strong leadership skills Accomplishments I learned how to communicate with staff as well as customers. I have a very enthusiastic personality and can make the people around me happy and excited.  It is my full believe that there is no ""I "" in Team. I would have never been able to achieve all of the wonderful goals by myself it takes a wonderful group of people to achieve the highest goals. Experience 01/2017 to Current Sales Associate Company Name － City , State Help customers, run the registers,  throw freight, help with shelf resets, make sure things are clean and organized.  08/2016 to 12/2016 Sales associate/ad's superviser Company Name － City , State Key holder, Help with customers needs, run the registers, throw the freight, I also overseen the ordering and set up of all the ads for each month.  05/2014 to 01/2015 Indepentdant Contractor Company Name － City , State document reviews, computer skills, also had to learn fast and be self motivated 10/2002 to 04/2015 Manager Company Name － City , State Built schedules, set goals, inventory, cash handling, over seen a group of people, customer service, employee services In the six years I grew the salon with a 150% increase in customer counts as well as 30% sales growth, we meet and overcame several goals including topping the chart for top salon in the state of Utah. ​ Education 2000 High School Diploma : General South Summit High School － City , State , Summit 2002 Cosmotology Heiritage College of Beauty － City , State Skills I have has some extended classes in interviewing and hiring of staff as well as Goal setting and the follow through with staff as well as with the store.  Over 15 years of experience with not only the building of a schedule but also the maintaining of one.   I am very good with encouraging the staff to set high expectations for themselves as well as helping them to achieve the goals.   I also took a couple of seminars on problem solving in the work place which extended from staffing, schedules, and customers.   ","
    SALES ASSOCIATE
    Summary
    Outgoing and people-oriented person who effectively develops lasting professional relationships with clients and customers.
    Highlights
    • Quick learner
    • Outstanding customer service
    • Business management
    • Team player
    • Inventory control familiarity
    • Strong organizational skills
    • Active listening skills
    • Strong leadership skills
    Accomplishments
    I learned how to communicate with staff as well as customers. I have a very enthusiastic personality and can make the people around me happy and excited.  It is my full believe that there is no ""I "" in Team. I would have never been able to achieve all of the wonderful goals by myself it takes a wonderful group of people to achieve the highest goals.
    Experience
    01/2017 to Current
    Sales Associate Company Name － City , State Help customers, run the registers,  throw freight, help with shelf resets, make sure things are clean and organized. 
    08/2016 to 12/2016
    Sales associate/ad's superviser Company Name － City , State Key holder, Help with customers needs, run the registers, throw the freight, I also overseen the ordering and set up of all the ads for each month. 
    05/2014 to 01/2015
    Indepentdant Contractor Company Name － City , State document reviews, computer skills, also had to learn fast and be self motivated
    10/2002 to 04/2015
    Manager Company Name － City , State
    Built schedules, set goals, inventory, cash handling, over seen a group of people, customer service, employee services
    In the six years I grew the salon with a 150% increase in customer counts as well as 30% sales growth, we meet and overcame several goals including topping the chart for top salon in the state of Utah.
    ​
    Education
    2000
    High School Diploma : General South Summit High School － City , State , Summit
    2002
    Cosmotology Heiritage College of Beauty － City , State
    Skills
    I have has some extended classes in interviewing and hiring of staff as well as Goal setting and the follow through with staff as well as with the store.  Over 15 years of experience with not only the building of a schedule but also the maintaining of one.  
    I am very good with encouraging the staff to set high expectations for themselves as well as helping them to achieve the goals.  
    I also took a couple of seminars on problem solving in the work place which extended from staffing, schedules, and customers.  
    ",SALES +91930382," HR INTERN Summary Highly driven Recruiter who maintains a positive attitude under pressure and welcomes the challenge and responsibility of producing results quickly for clients. Accomplishments Devised a successful recruiting plan for the engineering team at Magnasoft, which resulted in  122  new employees in six months. Work Experience HR Intern Feb 2016 to Current City , State General recruitment with a focus on university recruitment: create job postings, and connect with students; conduct telephonic screening. Sourced the candidates through internal Applicant Tracking System. Track key dates and deadlines and maintained specific personnel lists. Posting positions through approved recruitment channels. Screen all applicants based on their qualifications and background. Hiring employees and initiated the new hire paperwork process. Researched and prepared a new termination of employment policy. Human Resources Assistant Feb 2016 to Current Company Name － City , State Create job descriptions for new openings. Manage employee information systems. Gathered personnel records from all employees from each department. Conducted job analysis and job evaluations, resulting in quality job specifications. Freelancer Jan 2015 to Jan 2016 City , State I moved to the US in 2015. I was waiting to obtain the necessary employment authorization and permanent residency. I am now a permanent resident of the United States of America. Recruiter Jan 2011 to Jan 2015 Company Name － City Managed end-to-end recruitment (sourcing, screening, reference checks, negotiation and offer generation). Sourced and updated candidates through Applicant Tracking System. Executed rapid talent acquisition strategies e.g., in a span of 6 months, I recruited 122 employees to grow an engineering team from 8 to 130 employees. Hired C-level candidates by engaging passive candidates. Managed relationships with staffing agencies. Researched new sources of recruitment and market intelligence. Led the creation of recruiting plans for all open positions. Developed salary proposals for new recruits. Partnered with local organizations and universities for engagement and interest in jobs offered in their community. Developed and facilitated job recruitment fairs. Promptly corresponded with all applicants and coordinated and conducted interviews. Networked with industry contacts, association memberships and associates. Promoted from recruiter to senior recruiter since 04/2013. Education Human Resources Business Partner, Employee Relations, Workforce planning and Analytics, Training and Development , Human Resources Management Present University of Washington － State Human Resources Management Master of Business Administration (MBA) , Human Resources 2011 State , India Human Resources Bachelor of Science (B.Sc , Biotechnology 2009 Mount Carmel College India Biotechnology Skills Bullhorn, Boolean Searches, +Google Resume Search, LinkedIn X-ray search, The Ladder, GitHub, Tech Fetch, +Monster, Career Builder, LinkedIn, Indeed. ","
    HR INTERN
    Summary
    Highly driven Recruiter who maintains a positive attitude under pressure and welcomes the challenge and responsibility of producing results quickly for clients.
    Accomplishments
    Devised a successful recruiting plan for the engineering team at Magnasoft, which resulted in  122  new employees in six months.
    Work Experience
    HR Intern Feb 2016 to Current
    City , State
    • General recruitment with a focus on university recruitment: create job postings, and connect with students; conduct telephonic screening.
    • Sourced the candidates through internal Applicant Tracking System.
    • Track key dates and deadlines and maintained specific personnel lists.
    • Posting positions through approved recruitment channels.
    • Screen all applicants based on their qualifications and background.
    • Hiring employees and initiated the new hire paperwork process.
    • Researched and prepared a new termination of employment policy.
    Human Resources Assistant Feb 2016 to Current
    Company Name － City , State
    • Create job descriptions for new openings.
    • Manage employee information systems.
    • Gathered personnel records from all employees from each department.
    • Conducted job analysis and job evaluations, resulting in quality job specifications.
    Freelancer Jan 2015 to Jan 2016
    City , State
    • I moved to the US in 2015.
    • I was waiting to obtain the necessary employment authorization and permanent residency.
    • I am now a permanent resident of the United States of America.
    Recruiter Jan 2011 to Jan 2015
    Company Name － City
    • Managed end-to-end recruitment (sourcing, screening, reference checks, negotiation and offer generation).
    • Sourced and updated candidates through Applicant Tracking System.
    • Executed rapid talent acquisition strategies e.g., in a span of 6 months, I recruited 122 employees to grow an engineering team from 8 to 130 employees.
    • Hired C-level candidates by engaging passive candidates.
    • Managed relationships with staffing agencies.
    • Researched new sources of recruitment and market intelligence.
    • Led the creation of recruiting plans for all open positions.
    • Developed salary proposals for new recruits.
    • Partnered with local organizations and universities for engagement and interest in jobs offered in their community.
    • Developed and facilitated job recruitment fairs.
    • Promptly corresponded with all applicants and coordinated and conducted interviews.
    • Networked with industry contacts, association memberships and associates.
    • Promoted from recruiter to senior recruiter since 04/2013.
    Education
    Human Resources Business Partner, Employee Relations, Workforce planning and Analytics, Training and Development , Human Resources Management Present University of Washington － State Human Resources Management
    Master of Business Administration (MBA) , Human Resources 2011 State , India Human Resources
    Bachelor of Science (B.Sc , Biotechnology 2009 Mount Carmel College India Biotechnology
    Skills
    Bullhorn, Boolean Searches, +Google Resume Search, LinkedIn X-ray search, The Ladder, GitHub, Tech Fetch, +Monster, Career Builder, LinkedIn, Indeed.
    ",HR +10567764," SUPERVISOR Summary I was a supervisor for two years in a corrosion control facility for the US Government. As a shift supervisor of three employees I was directly responsible for the maintenance and upkeep of twelve aircraft paint schemes. I currently maintain a US Government ""Secret Security Clearance"". Experience January 2004 to January 2012 Company Name City , State Supervisor Worked on F/A-18C. Masked and covered surfaces not to be painted. Performed Plastic Media Blasting to remove paint and corrosion. Striped, sanded, masked, and repainted surfaces, and blended and polished finish to match surrounding areas, manually or using portable power tools. Cleaned, sanded, and applied chemical solutions to prepare and condition surfaces prior to painting. Mixed and thinned paint or other coating to specified color and consistency according to standard formulas or color charts, using mixing equipment. Sprayed specified amount or thickness of primer, protective, decorative, or finish coatings, such as paint, lacquer, sealer, or enamel, onto prepared surfaces, using spray equipment. Painted surfaces of aircraft, applying knowledge of surface preparation and painting techniques, using spray painting equipment, power tools, and work aids. Applied or retouched paint, using brush. Laid out and painted insignias, symbols, designs, or other markings on painted surfaces, according to blueprints or specifications, using stencils, patterns, measuring instruments, brushes, or spray equipment. Regulated controls on equipment to cure and dry paint or other coatings. Set up portable ventilators, exhaust units, ladders, and scaffolding prior to painting. Mainly worked on Aluminum metals. Respirator qualified. Supervised corrosion control facility supervising three employees directly responsible for the maintenance and upkeep of twelve aircraft paint schemes Ran and followed Tool Control Program and procedures Followed technical manuals and safety procedures Inventoried HAZMAT Separated HAZWASTE to EPA regulations Recorded and tracked HAZMAT usage Ordered HAZMAT for daily use Helped maintain an 0% accident rate in safety within my shop. January 2012 to Current Company Name City , State Administration Clerk Prepare, type, and route correspondence and reports. Organize and maintain files. Recieve office visits and handle telephone communications. Operate computers, word processing, and duplicating documents. Maintain records and other official publications. October 2013 to June 2014 Company Name City , State Aircraft Worker Worked on P-3s, T-34s, T-44s, and F/A-18s. Masked and covered surfaces not to be painted. Performed Plastic Media Blasting to remove paint and corrosion. Striped, sanded, masked, and repainted surfaces, and blended and polished finish to match surrounding areas, manually or using portable power tools. Cleaned, sanded, and applied chemical solutions to prepare and condition surfaces prior to painting. Mixed and thinned paint or other coating to specified color and consistency according to standard formulas or color charts, using mixing equipment. Sprayed specified amount or thickness of primer, protective, decorative, or finish coatings, such as paint, lacquer, sealer, or enamel, onto prepared surfaces, using spray equipment. Painted surfaces of aircraft, applying knowledge of surface preparation and painting techniques, using spray painting equipment, power tools, and work aids. Used chemicals to strip paint and clean aircraft parts Masked and covered surfaces to prevent Plastic Media and chemical stripper from entering unwanted areas. November 2014 to March 2015 Company Name City , State Aircraft Painter Worked on Boeing 737 - 777 and Airbus 320. Masked and covered surfaces not to be painted. Striped, sanded, masked, and repainted surfaces, and blended and polished finish to match surrounding areas, manually or using portable power tools. Cleaned, sanded, and applied chemical solutions to prepare and condition surfaces prior to painting. Mixed and thinned paint or other coating to specified color and consistency according to standard formulas or color charts, using mixing equipment. Sprayed specified amount or thickness of primer, protective, decorative, or finish coatings, such as paint, lacquer, sealer, or enamel, onto prepared surfaces, using spray equipment. Used rollers and brushes to apply paint Painted surfaces of aircraft, applying knowledge of surface preparation and painting techniques, using spray painting equipment, power tools, and work aids Used chemicals to strip paint and clean aircraft parts Masked and covered surfaces to prevent chemical stripper from entering unwanted areas Followed blueprints to apply stencils for markings and placards. April 2015 to October 2015 Company Name City , State Aircraft Painter Worked on Airbus 319 & 320. Masked and covered surfaces not to be painted. Sanded, masked, and repainted surfaces, and blended and polished finish to match surrounding areas, manually or using portable power tools. Cleaned, sanded, and applied chemical solutions to prepare and condition surfaces prior to painting. Mixed and thinned paint or other coating to specified color and consistency according to standard formulas or color charts, using mixing equipment. Rolled or brushed specified amount or thickness of primer, protective, decorative, or finish coatings, such as paint, lacquer, sealer, or enamel, onto prepared surfaces, using spray equipment. Education Florida State College of Jacksonville City , State Aircraft Coating Technician Certificate +*Intern Hours; 148 hours with Associated Painters Tulsa Welding School City , State Welding Certificate +Job-Related Training Interests Aviation Structural Mechanics Common Core, Class A1 (4 weeks) +Aviation Structural Mechanic Organizational Level Strand Class (40 hours) +Aircraft Corrosion (40 hours) +Aircraft Paint/Finish (80 hours) Additional Information Aviation Structural Mechanics Common Core, Class A1 (4 weeks) Aviation Structural Mechanic Organizational Level Strand Class (40 hours) Aircraft Corrosion (40 hours) Aircraft Paint/Finish (80 hours) Honors, Awards Navy HYPERLINK ""http://www.usamilitarymedals.com/navy-ribbons-awards-navy-marine-corps-achievement-medal-ribbon-c-2070_21_230.html""&HYPERLINK ""http://www.usamilitarymedals.com/navy-ribbons-awards-navy-marine-corps-achievement-medal-ribbon-c-2070_21_230.html"" Marine Corps Achievement Medal Ribbon Affiliations Member of the American Legion Post 76 M.U.C.H. (Makers United for Children's Hope) Foundation Skills blueprints, C, charts, color, office, painting, paint, power tools, publications, Maintain records, maintain files, safety, supervising, technical manuals, Technician, telephone, type, Welding, word processing ","
    SUPERVISOR
    Summary
    I was a supervisor for two years in a corrosion control facility for the US Government. As a shift supervisor of three employees I was directly responsible for the maintenance and upkeep of twelve aircraft paint schemes. I currently maintain a US Government ""Secret Security Clearance"".
    Experience
    January 2004
    to
    January 2012
    Company Name City , State Supervisor
    • Worked on F/A-18C.
    • Masked and covered surfaces not to be painted.
    • Performed Plastic Media Blasting to remove paint and corrosion.
    • Striped, sanded, masked, and repainted surfaces, and blended and polished finish to match surrounding areas, manually or using portable power tools.
    • Cleaned, sanded, and applied chemical solutions to prepare and condition surfaces prior to painting.
    • Mixed and thinned paint or other coating to specified color and consistency according to standard formulas or color charts, using mixing equipment.
    • Sprayed specified amount or thickness of primer, protective, decorative, or finish coatings, such as paint, lacquer, sealer, or enamel, onto prepared surfaces, using spray equipment.
    • Painted surfaces of aircraft, applying knowledge of surface preparation and painting techniques, using spray painting equipment, power tools, and work aids.
    • Applied or retouched paint, using brush.
    • Laid out and painted insignias, symbols, designs, or other markings on painted surfaces, according to blueprints or specifications, using stencils, patterns, measuring instruments, brushes, or spray equipment.
    • Regulated controls on equipment to cure and dry paint or other coatings.
    • Set up portable ventilators, exhaust units, ladders, and scaffolding prior to painting.
    • Mainly worked on Aluminum metals.
    • Respirator qualified.
    • Supervised corrosion control facility supervising three employees directly responsible for the maintenance and upkeep of twelve aircraft paint schemes Ran and followed Tool Control Program and procedures Followed technical manuals and safety procedures Inventoried HAZMAT Separated HAZWASTE to EPA regulations Recorded and tracked HAZMAT usage Ordered HAZMAT for daily use Helped maintain an 0% accident rate in safety within my shop.
    January 2012
    to
    Current
    Company Name City , State Administration Clerk
    • Prepare, type, and route correspondence and reports.
    • Organize and maintain files.
    • Recieve office visits and handle telephone communications.
    • Operate computers, word processing, and duplicating documents.
    • Maintain records and other official publications.
    October 2013
    to
    June 2014
    Company Name City , State Aircraft Worker
    • Worked on P-3s, T-34s, T-44s, and F/A-18s.
    • Masked and covered surfaces not to be painted.
    • Performed Plastic Media Blasting to remove paint and corrosion.
    • Striped, sanded, masked, and repainted surfaces, and blended and polished finish to match surrounding areas, manually or using portable power tools.
    • Cleaned, sanded, and applied chemical solutions to prepare and condition surfaces prior to painting.
    • Mixed and thinned paint or other coating to specified color and consistency according to standard formulas or color charts, using mixing equipment.
    • Sprayed specified amount or thickness of primer, protective, decorative, or finish coatings, such as paint, lacquer, sealer, or enamel, onto prepared surfaces, using spray equipment.
    • Painted surfaces of aircraft, applying knowledge of surface preparation and painting techniques, using spray painting equipment, power tools, and work aids.
    • Used chemicals to strip paint and clean aircraft parts Masked and covered surfaces to prevent Plastic Media and chemical stripper from entering unwanted areas.
    November 2014
    to
    March 2015
    Company Name City , State Aircraft Painter
    • Worked on Boeing 737 - 777 and Airbus 320.
    • Masked and covered surfaces not to be painted.
    • Striped, sanded, masked, and repainted surfaces, and blended and polished finish to match surrounding areas, manually or using portable power tools.
    • Cleaned, sanded, and applied chemical solutions to prepare and condition surfaces prior to painting.
    • Mixed and thinned paint or other coating to specified color and consistency according to standard formulas or color charts, using mixing equipment.
    • Sprayed specified amount or thickness of primer, protective, decorative, or finish coatings, such as paint, lacquer, sealer, or enamel, onto prepared surfaces, using spray equipment.
    • Used rollers and brushes to apply paint Painted surfaces of aircraft, applying knowledge of surface preparation and painting techniques, using spray painting equipment, power tools, and work aids Used chemicals to strip paint and clean aircraft parts Masked and covered surfaces to prevent chemical stripper from entering unwanted areas Followed blueprints to apply stencils for markings and placards.
    April 2015
    to
    October 2015
    Company Name City , State Aircraft Painter
    • Worked on Airbus 319 & 320.
    • Masked and covered surfaces not to be painted.
    • Sanded, masked, and repainted surfaces, and blended and polished finish to match surrounding areas, manually or using portable power tools.
    • Cleaned, sanded, and applied chemical solutions to prepare and condition surfaces prior to painting.
    • Mixed and thinned paint or other coating to specified color and consistency according to standard formulas or color charts, using mixing equipment.
    • Rolled or brushed specified amount or thickness of primer, protective, decorative, or finish coatings, such as paint, lacquer, sealer, or enamel, onto prepared surfaces, using spray equipment.
    Education
    Florida State College of Jacksonville City , State Aircraft Coating Technician Certificate +*Intern Hours; 148 hours with Associated Painters
    Tulsa Welding School City , State Welding Certificate +Job-Related Training
    Interests
    Aviation Structural Mechanics Common Core, Class A1 (4 weeks) +Aviation Structural Mechanic Organizational Level Strand Class (40 hours) +Aircraft Corrosion (40 hours) +Aircraft Paint/Finish (80 hours)
    Additional Information
    • Aviation Structural Mechanics Common Core, Class A1 (4 weeks) Aviation Structural Mechanic Organizational Level Strand Class (40 hours) Aircraft Corrosion (40 hours) Aircraft Paint/Finish (80 hours) Honors, Awards Navy HYPERLINK ""http://www.usamilitarymedals.com/navy-ribbons-awards-navy-marine-corps-achievement-medal-ribbon-c-2070_21_230.html""&HYPERLINK ""http://www.usamilitarymedals.com/navy-ribbons-awards-navy-marine-corps-achievement-medal-ribbon-c-2070_21_230.html"" Marine Corps Achievement Medal Ribbon Affiliations Member of the American Legion Post 76 M.U.C.H. (Makers United for Children's Hope) Foundation
    Skills
    blueprints, C, charts, color, office, painting, paint, power tools, publications, Maintain records, maintain files, safety, supervising, technical manuals, Technician, telephone, type, Welding, word processing
    ",AVIATION +24647794," ENGINEERING INTERN Profile Proficient Entry Level Electrical Engineer with excellent technical, analytical and communication skills. Willing to relocate anywhere in the US. Skills Testing | Troubleshooting | Embedded Hardware & Software |Microprocessors | Computer|systems | Hardware & Software design | Digital signal processing | Analog and Digital Filter design| Reading Circuit Schematics| Circuit Design and Analysis | Digital logic | Soldering | Project management|Electronics | Low and High voltage devices | Low voltage power consumption | Power Systems Analysis |Active Noise Cancelling (ANC) | Research and Development | Solar PV systems Design| NationalElectric Code (NEC) | Engineering Ethics| Failure Analysis| Logistics. Instrumentation: Oscilloscope | Logic analyzer | Multimeters | Applications: MS Visual Studio | MS Office | MAC OS| Matlab | Simulink | Mathcad | Verilog | Orcad | PSPICE | SolidWorks| AutoCAD | Inventor | PowerWorld | ETAP | HelioScope | Programming: C++ | C# | C languages. Accomplishments IEEE Robot Competition Systems Design (CAPSTONE) Spring 2013 - spring 2014 Collaborated with a team of 4 engineering students in the design and implementation of an autonomous robot that has to detect an oil rig on ""fire"", select and transport a specific tool in order to extinguish the fire Lead the mechanical design of the robot; both chassis and robotic arm parts with 3-D printing technology and SolidWorks software. Acquired experience with the mechanical shop equipment and lab instruments while producing mechanical components and implementing and assembling electrical circuits. Acquired experience using the product development life cycle and risk assessment. Gained experience in the integration of the hardware and software subsystems and the testing process of the design. Competed in the 2014 IEEE Region V robotics competition. Spectrum Analyzer Real Time Signal Processing Fall 2013 Programmed a C6713 DSK board and implemented a digital Spectrum Analyzer. The program was written using Code Composer studio and the UI was developed in Visual Basics Used the Software development lifecycle to develop the software of the system. Built the UI using Visual Basics.NET. Guitar Tuner Digital Signal Processing Spring 2013 · Engineered a guitar tuner implemented by programming a C6713 DSK board. Designed analog filters and digital filters to remove noise in an audio file using algorithms developed with Matlab and Simulink. Laser Project Computer Systems Spring 2013 · Created a compact computer system that controls and animates letters on a wall. Implemented the hardware schematics developed in assembly language on a MC68HC11 microprocessor. Acquired much experience in troubleshooting the system using a logic analyzer and oscilloscope. Professional Experience Company Name July 2015 Conducted a successful research project on innovative use of Active Noise Control (ANC), 3-D Noise Mapping and Passive Noise Control systems as a solution for acoustical noise control issues in fast growing cities. Company Name October 2014 Successfully engineered a new transmission line to feed a new load in a city's transmission system using PowerWorld simulation software, and ETAP. Performed Three-Phase Power Systems circuit analysis of the new system. Performed cost analysis and allocation for the project. Company Name September 2014 to August 2015 Engineering Intern Lead AutoCAD Drafting team of 3 in drafting 2D maps of Oil and Gas production sites. Contributed in building Spill Prevention, Control and Countermeasure (SPCC) plans for Oil and Gas Production Facilities, data entry, and various office duties assigned by my manager. Enhanced my communication and leadership skills within my team and my manager. Education and Training Oklahoma Christian University August 2015 Master of Science : Engineering Electrical Engineering City , State Engineering Electrical Engineering Oklahoma Christian University April 2014 BSEE City , State GPA: GPA: 3.8 GPA: 3.8 Bachelor of Science : Electrical Engineering Electrical Engineering Affiliations IEEE Oklahoma Christian Chapter Languages English | French HONORS & AWARDS Rwanda Presidential Scholarship Recognized as one of the top ten students nationally (based on academic merit) to receive a 4-year full ride scholarship at Oklahoma Christian University. Technical Skills 3-D modeling,AutoCAD, C, C++, Circuit Design, Hardware, cost analysis, data entry, Digital signal processing, Drafting, drafting 2, Electronics, English, Failure Analysis, fast, French, leadership skills, logic, Logic analyzer, Logistics, MAC OS, Mathcad, Matlab, Microprocessors, C#, MS Office, Multimeters, NEC, Orcad, Oscilloscope, Programming, Project management, PSPICE, Research, Schematics, simulation, Software design, Soldering, SolidWorks, systems Design, Power Systems Analysis, , Troubleshooting, Verilog, MS Visual Studio ","
    ENGINEERING INTERN
    Profile

    Proficient Entry Level Electrical Engineer with excellent technical, analytical and communication skills. Willing to relocate anywhere in the US.

    Skills
    • Testing | Troubleshooting | Embedded Hardware & Software |Microprocessors | Computer|systems | Hardware & Software design | Digital signal processing | Analog and Digital Filter design| Reading Circuit Schematics| Circuit Design and Analysis | Digital logic | Soldering | Project management|Electronics | Low and High voltage devices | Low voltage power consumption | Power Systems Analysis |Active Noise Cancelling (ANC) | Research and Development | Solar PV systems Design| NationalElectric Code (NEC) | Engineering Ethics| Failure Analysis| Logistics.
    • Instrumentation: Oscilloscope | Logic analyzer | Multimeters |
    • Applications: MS Visual Studio | MS Office | MAC OS| Matlab | Simulink | Mathcad | Verilog | Orcad | PSPICE | SolidWorks| AutoCAD | Inventor | PowerWorld | ETAP | HelioScope |
    • Programming: C++ | C# | C languages.
    Accomplishments
    • IEEE Robot Competition Systems Design (CAPSTONE) Spring 2013 - spring 2014 Collaborated with a team of 4 engineering students in the design and implementation of an autonomous robot that has to detect an oil rig on ""fire"", select and transport a specific tool in order to extinguish the fire Lead the mechanical design of the robot; both chassis and robotic arm parts with 3-D printing technology and SolidWorks software.
    • Acquired experience with the mechanical shop equipment and lab instruments while producing mechanical components and implementing and assembling electrical circuits.
    • Acquired experience using the product development life cycle and risk assessment.
    • Gained experience in the integration of the hardware and software subsystems and the testing process of the design.
    • Competed in the 2014 IEEE Region V robotics competition.
    • Spectrum Analyzer Real Time Signal Processing Fall 2013 Programmed a C6713 DSK board and implemented a digital Spectrum Analyzer.
    • The program was written using Code Composer studio and the UI was developed in Visual Basics Used the Software development lifecycle to develop the software of the system.
    • Built the UI using Visual Basics.NET.
    • Guitar Tuner Digital Signal Processing Spring 2013 · Engineered a guitar tuner implemented by programming a C6713 DSK board.
    • Designed analog filters and digital filters to remove noise in an audio file using algorithms developed with Matlab and Simulink.
    • Laser Project Computer Systems Spring 2013 · Created a compact computer system that controls and animates letters on a wall.
    • Implemented the hardware schematics developed in assembly language on a MC68HC11 microprocessor.
    • Acquired much experience in troubleshooting the system using a logic analyzer and oscilloscope.
    Professional Experience
    Company Name July 2015
    • Conducted a successful research project on innovative use of Active Noise Control (ANC), 3-D Noise Mapping and Passive Noise Control systems as a solution for acoustical noise control issues in fast growing cities.
    Company Name October 2014
    • Successfully engineered a new transmission line to feed a new load in a city's transmission system using PowerWorld simulation software, and ETAP.
    • Performed Three-Phase Power Systems circuit analysis of the new system.
    • Performed cost analysis and allocation for the project.
    Company Name September 2014 to August 2015 Engineering Intern
    • Lead AutoCAD Drafting team of 3 in drafting 2D maps of Oil and Gas production sites.
    • Contributed in building Spill Prevention, Control and Countermeasure (SPCC) plans for Oil and Gas Production Facilities, data entry, and various office duties assigned by my manager.
    • Enhanced my communication and leadership skills within my team and my manager.
    Education and Training
    Oklahoma Christian University August 2015 Master of Science : Engineering Electrical Engineering City , State Engineering Electrical Engineering
    Oklahoma Christian University April 2014 BSEE City , State GPA: GPA: 3.8 GPA: 3.8
    Bachelor of Science : Electrical Engineering Electrical Engineering
    Affiliations

    IEEE Oklahoma Christian Chapter

    Languages
    English | French
    HONORS & AWARDS

    • Rwanda Presidential Scholarship
    • Recognized as one of the top ten students nationally (based on academic merit) to receive a 4-year full ride scholarship at Oklahoma Christian University.
    Technical Skills

    3-D modeling,AutoCAD, C, C++, Circuit Design, Hardware, cost analysis, data entry, Digital signal processing, Drafting, drafting 2, Electronics, English, Failure Analysis, fast, French, leadership skills, logic, Logic analyzer, Logistics, MAC OS, Mathcad, Matlab, Microprocessors, C#, MS Office, Multimeters, NEC, Orcad, Oscilloscope, Programming, Project management, PSPICE, Research, Schematics, simulation, Software design, Soldering, SolidWorks, systems Design, Power Systems Analysis, , Troubleshooting, Verilog, MS Visual Studio

    ",ENGINEERING +55097118," SALES ASSOCIATE Summary To utilize my business, communication, and human relation skills to further myself in the organization I work for. Dedicated and focused  Legal Support Assistant II  who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Skills Microsoft Office proficiency Time management Meticulous attention to detail Professional and mature Strong problem solver Resourceful Dedicated team player Strong interpersonal skills Understands grammar Experience March 2013 to Current Company Name Duties +include: Assisting prosecuting attorneys in the Misdemeanor Unit with cases +including obtaining police reports, blood, EPAS (Evidentiary Preliminary +Alcohol Screening) and PAS (Preliminary Alcohol Screening) results, generate +subpoenas with knowledge of Subpoena Ducas Tacum and personal services, skilled +in running CLETS (Rap Sheets, DMV, FBI, etc.) with the ability to read and +understand the latter, knowledge in ordering suspension packets/DMV records +from the Department of Motor Vehicles and ordering DUI priors from out of +county courts. Clerical duties include entering, updating and closing out cases +in the Case Management System with accuracy and efficiency, filing FTAs +(failure to appear), future dates, and closeout files with in a timely manner. +Ability to run calendars (main, add-on, and in-custodies) from both Genesis and +the Judicial System (Court). Skilled in the answering of phones from the +public, defense attorneys, agencies (police departments, sheriffs, as well as +out of country), prisons, and inner office. Ability to multi-task and solve +problems quickly and proficiently when the need arises. Assist with reception +and discovery, which includes dealing with the public and currency in a timely +manner. Back up for Discovery and updating discovery log +and log outs, Accept Cash or check transactions for Discovery fees, work on +Microsoft Excel and Word. Type felony complaint forms and type misdemeanor +complaint forms. Maintain records by assisting on the following systems: +Case Management System (CMS), Genesis, Judicial Access and organize files. Operate a variety of +standard office equipment. Enter Complaint forms both misdemeanor and felony. +Then Teardown and Prep files for court both misdemeanor and felony. Answer +Phone calls and assist the public, Answer requests, Back-up at Reception Desk, +File Documents, Enter Direct Files and Close out files in CMS. Work the +incoming faxes and deliver to the proper person. Order various forms per +request of the Attorney's.  + + July 2012 to March 2013 Company Name － City , State September 2007 to February 2013 Company Name － City , State + +Air Force Village West +is a facility that provides military officers a retirement home. We provide +medical care, housing assistant and food services. I work in the Food Service +area, Attend dining tables, Take orders, Stocking, Cashier, Cooking, Working +copy machine, Working on Word and Excel, Scheduling, Time management, +Inventory, Cleaning, Washing, Reading temperatures, Lead, Answering requests, +Maintain records, Operate a variety of standard office equipment, Aid to +residents and Assist our retired personal with any needs they might have.  + + Sales Associate September 2006 to June 2008 Company Name － City , State Cashier, Customer +Service, Merchandising, Stocking, Working with money, Inventory, Cleaning. Personal Information I have come to love being involved with the organization that I work for, I might add, I also have come to love the people I work with and am glad to say I have made some new friends. I have learned quite a lot working here for about five years, and hope to continue learning more. I enjoyed volunteering for a Special Education Assistance Program for four years. I also enjoy the outdoors, spending time with family and friends. Skills Academic, Air Force, Attorney, Back-up, Case Management, Cashier, Clerical, closing, Cooking, Customer Relations, Customer Service, faxes, organize files, filing, Financial, forms, Inventory, Marketing, Merchandising, Access, Microsoft Excel, Excel, money, Office, Word, office equipment, copy machine, police, Problem Solving, Quick, Reading, read, Reception, Maintain records, Retail Sales, Scheduling, tables, phones, Phone, Time management, Type Education and Training Bachelor of Arts : Sociology , 2017 California Baptist University － City , State Social Behavior , 2012 Riverside City College － City , State Arts , 2012 Riverside City College － City , State High School Diploma : General Studies , 2008 Martin Luther King High － City , State General Studies Retail Sales and Marketing-Regional Occupation Program, in which I sold food, handled cash, stocked, took inventory and cleaned. +Spark-Students Participating Academic Recognition for King, a special program to recognize students who did well in their studies. + K-12 Additional Information I have come to love being involved with the organization that I work for, I might add, I also have come to love the people I work with and am glad to say I have made some new friends. I have learned quite a lot working here for about five years, and hope to continue learning more. +* Interests +I enjoyed volunteering for a Special Education Assistance Program for four years. I also enjoy the outdoors, spending time with family and friends. ","
    SALES ASSOCIATE
    Summary
    To utilize my business, communication, and human relation skills to further myself in the organization I work for. Dedicated and focused  Legal Support Assistant II  who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
    Skills
    • Microsoft Office proficiency
    • Time management
    • Meticulous attention to detail
    • Professional and mature
    • Strong problem solver
    • Resourceful
    • Dedicated team player
    • Strong interpersonal skills
    • Understands grammar
    Experience
    March 2013 to Current Company Name

    Duties +include: Assisting prosecuting attorneys in the Misdemeanor Unit with cases +including obtaining police reports, blood, EPAS (Evidentiary Preliminary +Alcohol Screening) and PAS (Preliminary Alcohol Screening) results, generate +subpoenas with knowledge of Subpoena Ducas Tacum and personal services, skilled +in running CLETS (Rap Sheets, DMV, FBI, etc.) with the ability to read and +understand the latter, knowledge in ordering suspension packets/DMV records +from the Department of Motor Vehicles and ordering DUI priors from out of +county courts. Clerical duties include entering, updating and closing out cases +in the Case Management System with accuracy and efficiency, filing FTAs +(failure to appear), future dates, and closeout files with in a timely manner. +Ability to run calendars (main, add-on, and in-custodies) from both Genesis and +the Judicial System (Court). Skilled in the answering of phones from the +public, defense attorneys, agencies (police departments, sheriffs, as well as +out of country), prisons, and inner office. Ability to multi-task and solve +problems quickly and proficiently when the need arises. Assist with reception +and discovery, which includes dealing with the public and currency in a timely +manner. Back up for Discovery and updating discovery log +and log outs, Accept Cash or check transactions for Discovery fees, work on +Microsoft Excel and Word. Type felony complaint forms and type misdemeanor +complaint forms. Maintain records by assisting on the following systems: +Case Management System (CMS), Genesis, Judicial Access and organize files. Operate a variety of +standard office equipment. Enter Complaint forms both misdemeanor and felony. +Then Teardown and Prep files for court both misdemeanor and felony. Answer +Phone calls and assist the public, Answer requests, Back-up at Reception Desk, +File Documents, Enter Direct Files and Close out files in CMS. Work the +incoming faxes and deliver to the proper person. Order various forms per +request of the Attorney's.  + +
    July 2012 to March 2013 Company Name － City , State
    September 2007 to February 2013 Company Name － City , State

    + +Air Force Village West +is a facility that provides military officers a retirement home. We provide +medical care, housing assistant and food services. I work in the Food Service +area, Attend dining tables, Take orders, Stocking, Cashier, Cooking, Working +copy machine, Working on Word and Excel, Scheduling, Time management, +Inventory, Cleaning, Washing, Reading temperatures, Lead, Answering requests, +Maintain records, Operate a variety of standard office equipment, Aid to +residents and Assist our retired personal with any needs they might have.  + +
    Sales Associate
    September 2006 to June 2008     Company Name － City , State Cashier, Customer +Service, Merchandising, Stocking, Working with money, Inventory, Cleaning.
    Personal Information
    I have come to love being involved with the organization that I work for, I might add, I also have come to love the people I work with and am glad to say I have made some new friends. I have learned quite a lot working here for about five years, and hope to continue learning more. I enjoyed volunteering for a Special Education Assistance Program for four years. I also enjoy the outdoors, spending time with family and friends.
    Skills
    Academic, Air Force, Attorney, Back-up, Case Management, Cashier, Clerical, closing, Cooking, Customer Relations, Customer Service, faxes, organize files, filing, Financial, forms, Inventory, Marketing, Merchandising, Access, Microsoft Excel, Excel, money, Office, Word, office equipment, copy machine, police, Problem Solving, Quick, Reading, read, Reception, Maintain records, Retail Sales, Scheduling, tables, phones, Phone, Time management, Type
    Education and Training
    Bachelor of Arts : Sociology , 2017 California Baptist University － City , State
    Social Behavior , 2012 Riverside City College － City , State
    Arts , 2012 Riverside City College － City , State
    High School Diploma : General Studies , 2008 Martin Luther King High － City , State General Studies Retail Sales and Marketing-Regional Occupation Program, in which I sold food, handled cash, stocked, took inventory and cleaned. +Spark-Students Participating Academic Recognition for King, a special program to recognize students who did well in their studies. + K-12
    Additional Information
    • I have come to love being involved with the organization that I work for, I might add, I also have come to love the people I work with and am glad to say I have made some new friends. I have learned quite a lot working here for about five years, and hope to continue learning more. +* Interests +I enjoyed volunteering for a Special Education Assistance Program for four years. I also enjoy the outdoors, spending time with family and friends.
    ",SALES +33344933," SIXTH GRADE ENGLISH LANGUAGE ARTS TEACHER Profile Middle School/Secondary Teacher committed to nurturing and inspiring students to explore, define and transform their world. Through Literature, History, Biblical Reflection and Creative Christian Interpretation, this teacher seeks to challenge students to engage the world in dynamic and fruitful dialog. He will use effective, dynamic and inspiring methods of teaching to guide students into discovering who one is called to be while defining one's place in the world. Highlights Lesson Planning Unit Creating through Backward Design Well versed in implementation of the Common Core Academic performance evaluations IEP familiarity Differentiating Lessons to address EC modifications Professional Learning Community Lead Teacher Sixth Grade English Language Arts teacher Eight Years of teaching AIG students English Literacy Tutoring experience Served as a member of the Academically/Intellectually Gifted Committee SIOP trained for addressing ELL needs Sixth Grade staff representative on the School Improvement Committee MS Office proficient PowerSchool proficient Bilingual in Bahasa Indonesia Coached a Battle-of-the-Books academic competition team Assistant Coach for a district champion middle school soccer team Assisted with coaching a local youth soccer team with 20 children for 2 years Consulted with coaching staff of a district champion middle school soccer team Accomplishments For twelve years, I have worked with a diverse community of students in public schools in North Carolina. I have challenged each student to rise above the difficulties of life and embrace the gifts and opportunities bestowed on each individual under God's providence. Experience Sixth Grade English Language Arts Teacher Aug 2007 to Jun 2015 Company Name － City , State Instructed through lectures, discussions and demonstrations in English Language Arts for a diverse populations students with special needs and academic and intellectual gifts. Planned lessons, collaborated and coordinated instruction with colleagues through several Professional Learning Communities. Communicated regularly and effectively with parent/guardians concerning student achievement, social development and growth. Sixth Grade English Language Arts Teacher Aug 2003 to Jun 2007 Company Name － City , State Instructed through lectures, discussions and demonstrations in English Language Arts for a diverse populations students with special needs and intellectual gifts. Planned lessons, collaborated and coordinated instruction with colleagues through regular team and content area meetings. Communicated regularly and effectively with parent/guardians concerning student achievement, social development and growth. Pastoral Care Ministerial Internship Jun 2002 to Aug 2002 Company Name － City , State Internship in Pastoral Services counseling in the HIV/AIDS clinic. Assisted in gathering data and information for a grant and publications. Created materials and program for education local congregations about HIV/AIDS. Duke Divinity School Ministerial Intern Jun 2001 to Jun 2002 Company Name － City , State Given charge of youth group activities and spiritual education. Planned and conducted an educational mission trip to Washington D.C. Planned weekly and monthly activities for spiritual and social growth of the youth. Instructed and counseled youth on religious and social issues. Substitute Teacher Sep 1999 to May 2000 Company Name － City , State Several months as a substitute for a teacher assistant in a Behavioral Disorder and Special Needs classroom. Responsible for a 4th Grade class at Lake Ridge Elementary School during a teacher's brief leave of absence for a family emergency. Taught and observed in nearly every grade from Kindergarten to High School Senior English. Teaching English to Non-Native Speakers (ELL-Instructor) & Camp Counselor Jun 1996 to Aug 1996 Company Name － City , State Develop teaching materials and programing for an ""Intensive English Holiday Package."" Create individualized lesson plans for students with varied English competencies. Assist students with English pronunciation and syntax. Supervised students excursions to various attractions around Jakarta and guiding conversation in English. Education Program in Teacher Licensing , Middle School Lateral Entry, NC Teach 2006 North Caroline Central University － City , State , USA Final course to fulfill qualification requirement for Middle Grades English Language Arts certification was taken through East Carolina University on-line. M.Div. , Theology 2002 Duke Divinity School, Duke University － City , State , USA M.Div. is a 3 year academic program Did not complete the degree program Exited the program to pursue teaching Bachelor of Arts , History & English 1999 Milligan College － City , State , USA Liberal Arts coursework followed the Humanities model of holistic inquiry. Minor in Bible or Biblical Studies (Religion) History degree has an emphasis on the development of ideas and theology during the Renaissance and the Reformation. Skills Helping Student Learn How to Apply their Faith to Critically Engage the World Identify How our Culture and the Society Subtlety Challenge our Faith. Identify and Explaining the Forces and Trends that Propel Human History. Instructional Planning and Implementation. Differentiating Instruction to Address Students Learning Styles Challenging Students to Pursue Excellence in All Things Assist students in Developing a Dynamic and Personal Writing Style Additional Information Growing up in Indonesia as the son of missionaries, I attended Central Java Inter-Mission School (now, Mountainview International Christian School) in Salatiga. My formative educational experience happened under the guidance of teachers and an institution that had an abiding faith in God and the the transformational power of Jesus Christ. I would deeply appreciate the opportunity to allow my faith in the revolutionary power of the cross to inform and infuse all aspect of my teaching practice. I seek to emulate the fine example made manifest in the lives of the teacher that taught me at CJIMS. I believe this is the kind of ministry that God has interwoven into the fibers of my very being. Interests Intellectual   Church History Ancient History Asian History Theology & Philosophy Literature Poetry Political Science Athletics   Soccer Hiking Basketball Fine Arts   Creative Writing Drama/Theater Music Appreciation ","
    SIXTH GRADE ENGLISH LANGUAGE ARTS TEACHER
    Profile

    Middle School/Secondary Teacher committed to nurturing and inspiring students to explore, define and transform their world. Through Literature, History, Biblical Reflection and Creative Christian Interpretation, this teacher seeks to challenge students to engage the world in dynamic and fruitful dialog. He will use effective, dynamic and inspiring methods of teaching to guide students into discovering who one is called to be while defining one's place in the world.

    Highlights
    • Lesson Planning
    • Unit Creating through Backward Design
    • Well versed in implementation of the Common Core
    • Academic performance evaluations
    • IEP familiarity
    • Differentiating Lessons to address EC modifications
    • Professional Learning Community Lead Teacher
    • Sixth Grade English Language Arts teacher
    • Eight Years of teaching AIG students English
    • Literacy Tutoring experience
    • Served as a member of the Academically/Intellectually Gifted Committee
    • SIOP trained for addressing ELL needs
    • Sixth Grade staff representative on the School Improvement Committee
    • MS Office proficient
    • PowerSchool proficient
    • Bilingual in Bahasa Indonesia
    • Coached a Battle-of-the-Books academic competition team
    • Assistant Coach for a district champion middle school soccer team
    • Assisted with coaching a local youth soccer team with 20 children for 2 years
    • Consulted with coaching staff of a district champion middle school soccer team
    Accomplishments

    For twelve years, I have worked with a diverse community of students in public schools in North Carolina. I have challenged each student to rise above the difficulties of life and embrace the gifts and opportunities bestowed on each individual under God's providence.

    Experience
    Sixth Grade English Language Arts Teacher Aug 2007 to Jun 2015
    Company Name － City , State
    • Instructed through lectures, discussions and demonstrations in English Language Arts for a diverse populations students with special needs and academic and intellectual gifts.
    • Planned lessons, collaborated and coordinated instruction with colleagues through several Professional Learning Communities.
    • Communicated regularly and effectively with parent/guardians concerning student achievement, social development and growth.
    Sixth Grade English Language Arts Teacher Aug 2003 to Jun 2007
    Company Name － City , State
    • Instructed through lectures, discussions and demonstrations in English Language Arts for a diverse populations students with special needs and intellectual gifts.
    • Planned lessons, collaborated and coordinated instruction with colleagues through regular team and content area meetings.
    • Communicated regularly and effectively with parent/guardians concerning student achievement, social development and growth.
    Pastoral Care Ministerial Internship Jun 2002 to Aug 2002
    Company Name － City , State
    • Internship in Pastoral Services counseling in the HIV/AIDS clinic.
    • Assisted in gathering data and information for a grant and publications.
    • Created materials and program for education local congregations about HIV/AIDS.
    Duke Divinity School Ministerial Intern Jun 2001 to Jun 2002
    Company Name － City , State
    • Given charge of youth group activities and spiritual education.
    • Planned and conducted an educational mission trip to Washington D.C.
    • Planned weekly and monthly activities for spiritual and social growth of the youth.
    • Instructed and counseled youth on religious and social issues.
    Substitute Teacher Sep 1999 to May 2000
    Company Name － City , State
    • Several months as a substitute for a teacher assistant in a Behavioral Disorder and Special Needs classroom.
    • Responsible for a 4th Grade class at Lake Ridge Elementary School during a teacher's brief leave of absence for a family emergency.
    • Taught and observed in nearly every grade from Kindergarten to High School Senior English.
    Teaching English to Non-Native Speakers (ELL-Instructor) & Camp Counselor Jun 1996 to Aug 1996
    Company Name － City , State
    • Develop teaching materials and programing for an ""Intensive English Holiday Package.""
    • Create individualized lesson plans for students with varied English competencies.
    • Assist students with English pronunciation and syntax.
    • Supervised students excursions to various attractions around Jakarta and guiding conversation in English.
    Education
    Program in Teacher Licensing , Middle School Lateral Entry, NC Teach 2006 North Caroline Central University － City , State , USA
    • Final course to fulfill qualification requirement for Middle Grades English Language Arts certification was taken through East Carolina University on-line.
    M.Div. , Theology 2002 Duke Divinity School, Duke University － City , State , USA
    • M.Div. is a 3 year academic program
    • Did not complete the degree program
    • Exited the program to pursue teaching
    Bachelor of Arts , History & English 1999 Milligan College － City , State , USA
    • Liberal Arts coursework followed the Humanities model of holistic inquiry.
    • Minor in Bible or Biblical Studies (Religion)
    • History degree has an emphasis on the development of ideas and theology during the Renaissance and the Reformation.
    Skills
    • Helping Student Learn How to Apply their Faith to Critically Engage the World
    • Identify How our Culture and the Society Subtlety Challenge our Faith.
    • Identify and Explaining the Forces and Trends that Propel Human History.
    • Instructional Planning and Implementation.
    • Differentiating Instruction to Address Students Learning Styles
    • Challenging Students to Pursue Excellence in All Things
    • Assist students in Developing a Dynamic and Personal Writing Style
    Additional Information

    Growing up in Indonesia as the son of missionaries, I attended Central Java Inter-Mission School (now, Mountainview International Christian School) in Salatiga. My formative educational experience happened under the guidance of teachers and an institution that had an abiding faith in God and the the transformational power of Jesus Christ. I would deeply appreciate the opportunity to allow my faith in the revolutionary power of the cross to inform and infuse all aspect of my teaching practice. I seek to emulate the fine example made manifest in the lives of the teacher that taught me at CJIMS. I believe this is the kind of ministry that God has interwoven into the fibers of my very being.

    Interests

    Intellectual  

    • Church History
    • Ancient History
    • Asian History
    • Theology & Philosophy
    • Literature
    • Poetry
    • Political Science

    Athletics  

    • Soccer
    • Hiking
    • Basketball

    Fine Arts  

    • Creative Writing
    • Drama/Theater
    • Music Appreciation
    ",ARTS +23438227," ENGINEERING ASSISTANT Profile R etired Engineering Assistant with 25 years of telecommunications experience, excellent CAD drafting skills and quality clerical abilities. Skills Ability to utilize TIRKS, Switch, LFACs, Microstation, ICGS / IDDS, Word, Excel, RequestNet, AARDWOLF, ADTRAN, Microsoft Outlook, CCP, WSAM Image, Lotus Sametime, Fiber Brains, Ringbuilder, Plat Indexes, VENUe, WSAM-DC Fiber, Traffic Control and State Highway database, ASSIST, Workforce Management systems, and office switchphone Self-taught skills in office party and event planning and decorating Accomplishments AutoCad Software Utilization   Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of engineering work orders. Professional Experience Engineering Assistant , 08/2006 to 12/2014 Company Name － City , State Utilized company computers and records to obtain information for the design and distribution of circuit service orders. Interfaced with other organizations in order to facilitate accurate work order designs. Used engineering methods, procedures and databases to prepare designs. Used planning documents, field notes and databases to analyze data and prepare specific estimates, routine work orders and other projects for growth, relief, damaged plant and customer demand. Endured physical field visits to identify incorrect and unsafe conditions and design corrective plant configurations. Tracked and monitored construction and other departments , including contractors, to assure timely completion of issued engineering work orders. Utilized computer drafting tools. Negotiated, coordinated and communicated engineering matters to include permit applications and rights of way with Verizon personnel, private owners, customers, building contractors, utilities and government agencies. Completed site visits on foot, occasionally on rough terrain and carrying engineering equipment. Climbed ladders to enter Controlled Environment Vaults (CEVs), construction sites and potentially dangerous industrial areas. Wore appropriate Engineering safety equipment, when required. Performed daily clerical office work and additional duties as required. Facilities Administrator , 09/2000 to 08/2006 Company Name － City , State Prepared diagrams, schematics, work orders, and maintained records by performing graphic or drafting functions from rough sketches. Updated and maintained maps, logs, drawings, graphs, charts, land base drawings and schematics that comprise engineering OSP, electronic, copper, conduit and fiber facility records. Utilized CADD (Computer Assisted Drafting Design), Microstation, and free hand drafting and lettering techniques to prepare and maintain records Maintained accounting records and adjustments. Performed miscellaneous duties as required. Actively used the mechanized support systems to update records, evaluate and resolve data errors, prepare cable transfer or rewire sheets, build terminals, facility addresses, cable information and post air pressure devices. Acted as point of contact for engineering handoffs, facility checks, inquiries, information requests and etc. Received calls regarding address verification. Corrected and updated NTAS database to ensure accuracy for download to 911 database. Updated system to reflect Clear Defective Pairs (CDP) requests. Operated engineering office equipment. Occasionally assisted the engineers on field site surveys. Prepared vouchers Prepared Cost Work Orders and other specialized cost tracking orders for customer billing and administrative purposes. Special Clerk , 10/1995 to 09/2000 Company Name － City , State Used engineering plats to trace out cable loop makeups. Performed clerical office duties and other responsibilities as required. Assisted Planners in updating and tracking cable facility records. Ran work related office errands within the building. Maintenance Administrator , 08/1992 to 10/1995 Company Name － City , State Answered customer complaint calls regarding telephone service issues. Used office computer and database to effectively test and evaluate trouble on customer phone lines in order to determine necessary repair or maintenance as needed. Volunteered to setup and decorate for office functions and events. Worked with other departments to resolve repair and maintenance complaints on customer lines. General Clerk , 11/1989 to 08/1992 Company Name － City , State Handled all office and clerical responsibilities as required. Education and Training Food Handler Certificate : Food Services , 1981 Keystone Job Corps － City , State •Completed Foodservice Trade program in record time and at top of the class •Completed College Prep program which led to enrollment into West Virginia Institute of Technology High School Diploma : 1980 Chopticon High － City , State Trained and held a Data Entry Clerk position at Patuxent Naval Air Base under the school Work-Study program Health Education & Language Arts West Virginia Institute of Technology － City , State Completed 2 years of coursework towards a Health Education and Language Arts degree, 1983 ADDITIONAL SKILLS AND QUALIFICATIONS •Held clerical Government positions for the CCIR office and the Navy DIP (Deserter Information Point) office located at the Navy Annex in Arllington, VA. Duties included sending location information of AWOL military personnel to military MPs via computer and clerical office work. •Held a Government clerk typist position for the O.J.C.S. (Office of the Joint Chief of Staff) office located at the Pentagon. Duties included typing military Awards, Certificates and Recognition letters. •Certified Food Handler - 1981 •Assisted with the seasonal Red Cross Blood Drives at 3901 Calverton Blvd, Beltsville, MD   ","
    ENGINEERING ASSISTANT
    Profile

    R etired Engineering Assistant with 25 years of telecommunications experience, excellent CAD drafting skills and quality clerical abilities.

    Skills
    • Ability to utilize TIRKS, Switch, LFACs, Microstation, ICGS / IDDS, Word, Excel, RequestNet, AARDWOLF, ADTRAN, Microsoft Outlook, CCP, WSAM Image, Lotus Sametime, Fiber Brains, Ringbuilder, Plat Indexes, VENUe, WSAM-DC Fiber, Traffic Control and State Highway database, ASSIST, Workforce Management systems, and office switchphone
    • Self-taught skills in office party and event planning and decorating
    Accomplishments

    AutoCad Software Utilization  

    • Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of engineering work orders.

    Professional Experience
    Engineering Assistant , 08/2006 to 12/2014 Company Name － City , State
    • Utilized company computers and records to obtain information for the design and distribution of circuit service orders.
    • Interfaced with other organizations in order to facilitate accurate work order designs.
    • Used engineering methods, procedures and databases to prepare designs.
    • Used planning documents, field notes and databases to analyze data and prepare specific estimates, routine work orders and other projects for growth, relief, damaged plant and customer demand.
    • Endured physical field visits to identify incorrect and unsafe conditions and design corrective plant configurations.
    • Tracked and monitored construction and other departments , including contractors, to assure timely completion of issued engineering work orders.
    • Utilized computer drafting tools.
    • Negotiated, coordinated and communicated engineering matters to include permit applications and rights of way with Verizon personnel, private owners, customers, building contractors, utilities and government agencies.
    • Completed site visits on foot, occasionally on rough terrain and carrying engineering equipment.
    • Climbed ladders to enter Controlled Environment Vaults (CEVs), construction sites and potentially dangerous industrial areas.
    • Wore appropriate Engineering safety equipment, when required.
    • Performed daily clerical office work and additional duties as required.
    Facilities Administrator , 09/2000 to 08/2006 Company Name － City , State
    • Prepared diagrams, schematics, work orders, and maintained records by performing graphic or drafting functions from rough sketches.
    • Updated and maintained maps, logs, drawings, graphs, charts, land base drawings and schematics that comprise engineering OSP, electronic, copper, conduit and fiber facility records.
    • Utilized CADD (Computer Assisted Drafting Design), Microstation, and free hand drafting and lettering techniques to prepare and maintain records Maintained accounting records and adjustments.
    • Performed miscellaneous duties as required.
    • Actively used the mechanized support systems to update records, evaluate and resolve data errors, prepare cable transfer or rewire sheets, build terminals, facility addresses, cable information and post air pressure devices.
    • Acted as point of contact for engineering handoffs, facility checks, inquiries, information requests and etc.
    • Received calls regarding address verification.
    • Corrected and updated NTAS database to ensure accuracy for download to 911 database.
    • Updated system to reflect Clear Defective Pairs (CDP) requests.
    • Operated engineering office equipment.
    • Occasionally assisted the engineers on field site surveys.
    • Prepared vouchers Prepared Cost Work Orders and other specialized cost tracking orders for customer billing and administrative purposes.
    Special Clerk , 10/1995 to 09/2000 Company Name － City , State
    • Used engineering plats to trace out cable loop makeups.
    • Performed clerical office duties and other responsibilities as required.
    • Assisted Planners in updating and tracking cable facility records.
    • Ran work related office errands within the building.
    Maintenance Administrator , 08/1992 to 10/1995 Company Name － City , State
    • Answered customer complaint calls regarding telephone service issues.
    • Used office computer and database to effectively test and evaluate trouble on customer phone lines in order to determine necessary repair or maintenance as needed.
    • Volunteered to setup and decorate for office functions and events.
    • Worked with other departments to resolve repair and maintenance complaints on customer lines.
    General Clerk , 11/1989 to 08/1992 Company Name － City , State
    • Handled all office and clerical responsibilities as required.
    Education and Training
    Food Handler Certificate : Food Services , 1981 Keystone Job Corps － City , State

    •Completed Foodservice Trade program in record time and at top of the class

    •Completed College Prep program which led to enrollment into West Virginia Institute of Technology
    High School Diploma : 1980 Chopticon High － City , State

    Trained and held a Data Entry Clerk position at Patuxent Naval Air Base under the school Work-Study program
    Health Education & Language Arts West Virginia Institute of Technology － City , State

    Completed 2 years of coursework towards a Health Education and Language Arts degree, 1983

    ADDITIONAL SKILLS AND QUALIFICATIONS

    •Held clerical Government positions for the CCIR office and the Navy DIP (Deserter Information Point) office located at the Navy Annex in Arllington, VA. Duties included sending location information of AWOL military personnel to military MPs via computer and clerical office work.

    •Held a Government clerk typist position for the O.J.C.S. (Office of the Joint Chief of Staff) office located at the Pentagon. Duties included typing military Awards, Certificates and Recognition letters.

    •Certified Food Handler - 1981

    •Assisted with the seasonal Red Cross Blood Drives at 3901 Calverton Blvd, Beltsville, MD  





    ",ENGINEERING +15906625," ACCOUNTANT Professional Summary Current Accountant with the City of Alexandria with over 15 years experience in the accounting industry. Knowledge in governmental accounting procedures, financial statement preparation, general ledger activity, budget preparation & analysis, bank reconciliations, accounts payables & receivables, payroll, fixed assets, tax preparation & audit procedures. Skills 15+ years of experience in Accounting & Bookkeeping Services Financial statements, Bank reconciliations and General Ledger expertise Flexible team player Responsible, Concise & Detail Oriented Microsoft Word, Excel, Access, PowerPoint, & Outlook expertise Banner Finance, Xtender, Asset Keeper Pro & QuickBooks Software proficiency Work History Accountant Aug 2013 - Current Company Name City , State Help prepare Financial Statements and Bank Reconciliations. Responsible for Accounts Payable & Fixed Assets for the City of Alexandria. Perform accounts payable functions for governmental expenses. Manage vendor accounts and prepare 1099s for contract labor. Prepare, Record Journal Entries, & Reconcile Asset accounts, including surplus, depreciation expense, and the purchase, & addition of new assets. Organize new asset tagging & yearly department assets counts. Organize and carry out efficient month-end, quarterly and year-end processes. Record journal entries and perform accounting on accrual basis for year end procedures. Work closely with GOHSEP to gain reimbursement of expenses from Hurricanes Katrina, Rita, Gustav & Isaac. Maintain integrity of general ledger, including chart of accounts. Accountant Aug 2009 - Feb 2013 Company Name City , State Preparation and Analysis of Hospital Financial Statements. Investigate and resolve discrepancies in financial statements while under tight deadlines. Compile general ledger entries on short time schedule with nearly 100% accuracy. Analyze monthly balance sheet accounts &  record journal entries for corporate reporting. Accountant Jan 2006 - Apr 2008 Company Name City , State Prepare & File tax returns for individual, partnership, corporate, and tax exempt clients. Prepare LLC & Corporate monthly payroll & Quarterly Reports. Generate financial statements and facilitate account closing procedures each month. Accountant Jan 2003 - Aug 2004 Company Name City , State Prepare individual, partnership, corporate & fiduciary tax returns. Audit governmental, for-profit and not for profit entities. Uphold strict confidentiality protocols with all client details and tax return information. Education Bachelor : Accounting 2002 Northwestern State University of Louisiana City , State Graduated Magna Cum Laude Phi Kappa Phi Honor Society CPAExcel Scholar Dean's List for the entirety of College. George H Rothschild Scholar Alpha Lambda Delta Honor Society Skills Advanced bookkeeping skills Accounting and bookkeeping Financial statement analysis Tax return filing GAAP understanding Bank reconciliations and balancing Flexible team player Microsoft Word, Excel, Access, PowerPoint, & Outlook Asset Keeper Pro Software QuickBooks Software Fixed Asset Solutions Software Creative Solutions Bookkeeping Software HOST Software Document Manager Software ProSystem, UltraTax, and Lacerte Tax Preparation Software Work History Accountant Aug 2013 - Current Company Name City , State Help prepare Financial Statements and Bank Reconciliations. Perform accounts payable functions for governmental expenses. Manage financial departments with responsibility for Accounts Payable and Fixed Assets. Manage vendor accounts and prepare 1099s for contract labor. Reconcile Asset accounts and review all materials, including surplus, depreciation expense, and purchase and recording of new assets. Organize and carried out efficient month-end, quarterly and year-end processes. Provide journal entries and perform accounting on accrual basis for year end procedures. Prepare documents and reports using advanced software proficiencies. Generate and submit invoices based upon established financial schedules. Maintain integrity of general ledger, including chart of accounts. Partner with auditors to prepare yearly audits and ensure compliance with governmental tax guidelines. Review & improve accounting systems and processes to meet business needs and maximize effectiveness of operations. Review accounting structures and procedures on regular basis to identify areas in need of improvement. Accountant Aug 2009 - Feb 2013 Company Name City , State Preparation and Analysis of Hospital Financial Statements. Responsible for Budget and Forecasts on Quarterly Basis. Investigate and resolve discrepancies in financial statements while under tight deadlines. Compiled general ledger entries on short schedule with nearly 100% accuracy. Analyzed monthly balance sheet accounts for corporate reporting. Accountant Jan 2006 - Apr 2008 Company Name City , State Prepared & Filed tax returns for individual, partnership, corporate, and tax exempt clients. Responsible for Budget and Forecasts on Quarterly Basis. Prepared & Managed LLC & Corporate monthly payroll & Quarterly Reports. Utilized accounting software to issue tax returns and prepare consolidated reports. Generated financial statements and facilitated account closing procedures each month. Accountant Jan 2003 - Aug 2004 Company Name City , State Prepared individual, partnership, corporate & fiduciary tax returns. Audited governmental, for-profit and not for profit entities. Utilized accounting software to issue tax returns and prepare consolidated reports. Upheld strict confidentiality protocols with all client details and tax return information. ","
    ACCOUNTANT
    Professional Summary

    Current Accountant with the City of Alexandria with over 15 years experience in the accounting industry. Knowledge in governmental accounting procedures, financial statement preparation, general ledger activity, budget preparation & analysis, bank reconciliations, accounts payables & receivables, payroll, fixed assets, tax preparation & audit procedures.

    Skills
    • 15+ years of experience in Accounting & Bookkeeping Services
    • Financial statements, Bank reconciliations and General Ledger expertise
    • Flexible team player
    • Responsible, Concise & Detail Oriented
    • Microsoft Word, Excel, Access, PowerPoint, & Outlook expertise
    • Banner Finance, Xtender, Asset Keeper Pro & QuickBooks Software proficiency
    Work History
    Accountant Aug 2013 - Current
    Company Name City , State
    • Help prepare Financial Statements and Bank Reconciliations.
    • Responsible for Accounts Payable & Fixed Assets for the City of Alexandria.
    • Perform accounts payable functions for governmental expenses.
    • Manage vendor accounts and prepare 1099s for contract labor.
    • Prepare, Record Journal Entries, & Reconcile Asset accounts, including surplus, depreciation expense, and the purchase, & addition of new assets.
    • Organize new asset tagging & yearly department assets counts.
    • Organize and carry out efficient month-end, quarterly and year-end processes.
    • Record journal entries and perform accounting on accrual basis for year end procedures.
    • Work closely with GOHSEP to gain reimbursement of expenses from Hurricanes Katrina, Rita, Gustav & Isaac.
    • Maintain integrity of general ledger, including chart of accounts.
    Accountant Aug 2009 - Feb 2013
    Company Name City , State
    • Preparation and Analysis of Hospital Financial Statements.
    • Investigate and resolve discrepancies in financial statements while under tight deadlines.
    • Compile general ledger entries on short time schedule with nearly 100% accuracy.
    • Analyze monthly balance sheet accounts &  record journal entries for corporate reporting.
    Accountant Jan 2006 - Apr 2008
    Company Name City , State
    • Prepare & File tax returns for individual, partnership, corporate, and tax exempt clients.
    • Prepare LLC & Corporate monthly payroll & Quarterly Reports.
    • Generate financial statements and facilitate account closing procedures each month.
    Accountant Jan 2003 - Aug 2004
    Company Name City , State
    • Prepare individual, partnership, corporate & fiduciary tax returns.
    • Audit governmental, for-profit and not for profit entities.
    • Uphold strict confidentiality protocols with all client details and tax return information.
    Education
    Bachelor : Accounting 2002
    Northwestern State University of Louisiana City , State
    • Graduated Magna Cum Laude
    • Phi Kappa Phi Honor Society
    • CPAExcel Scholar
    • Dean's List for the entirety of College.
    • George H Rothschild Scholar
    • Alpha Lambda Delta Honor Society
    Skills
    • Advanced bookkeeping skills
    • Accounting and bookkeeping
    • Financial statement analysis
    • Tax return filing
    • GAAP understanding
    • Bank reconciliations and balancing
    • Flexible team player
    • Microsoft Word, Excel, Access, PowerPoint, & Outlook
    • Asset Keeper Pro Software
    • QuickBooks Software
    • Fixed Asset Solutions Software
    • Creative Solutions Bookkeeping Software
    • HOST Software
    • Document Manager Software
    • ProSystem, UltraTax, and Lacerte Tax Preparation Software
    Work History
    Accountant Aug 2013 - Current
    Company Name City , State
    • Help prepare Financial Statements and Bank Reconciliations.
    • Perform accounts payable functions for governmental expenses.
    • Manage financial departments with responsibility for Accounts Payable and Fixed Assets.
    • Manage vendor accounts and prepare 1099s for contract labor.
    • Reconcile Asset accounts and review all materials, including surplus, depreciation expense, and purchase and recording of new assets.
    • Organize and carried out efficient month-end, quarterly and year-end processes.
    • Provide journal entries and perform accounting on accrual basis for year end procedures.
    • Prepare documents and reports using advanced software proficiencies.
    • Generate and submit invoices based upon established financial schedules.
    • Maintain integrity of general ledger, including chart of accounts.
    • Partner with auditors to prepare yearly audits and ensure compliance with governmental tax guidelines.
    • Review & improve accounting systems and processes to meet business needs and maximize effectiveness of operations.
    • Review accounting structures and procedures on regular basis to identify areas in need of improvement.
    Accountant Aug 2009 - Feb 2013
    Company Name City , State
    • Preparation and Analysis of Hospital Financial Statements.
    • Responsible for Budget and Forecasts on Quarterly Basis.
    • Investigate and resolve discrepancies in financial statements while under tight deadlines.
    • Compiled general ledger entries on short schedule with nearly 100% accuracy.
    • Analyzed monthly balance sheet accounts for corporate reporting.
    Accountant Jan 2006 - Apr 2008
    Company Name City , State
    • Prepared & Filed tax returns for individual, partnership, corporate, and tax exempt clients.
    • Responsible for Budget and Forecasts on Quarterly Basis.
    • Prepared & Managed LLC & Corporate monthly payroll & Quarterly Reports.
    • Utilized accounting software to issue tax returns and prepare consolidated reports.
    • Generated financial statements and facilitated account closing procedures each month.
    Accountant Jan 2003 - Aug 2004
    Company Name City , State
    • Prepared individual, partnership, corporate & fiduciary tax returns.
    • Audited governmental, for-profit and not for profit entities.
    • Utilized accounting software to issue tax returns and prepare consolidated reports.
    • Upheld strict confidentiality protocols with all client details and tax return information.
    ",ACCOUNTANT +60489316," MANAGER, ADVISORY, PERFORMANCE IMPROVEMENT Career Overview Experienced Solution Architect and System z Mainframe Technology Evangelist with over 12 years of IT industry experience focusing on large Banking & Financial Services and Government clients across ASEAN region. Proven record of constantly delivering high performance and result oriented professional with exceptional management and consultative selling skills. Demonstrated ability to work independently or as a team player in various projects. Fast Learner – Good Analytical - Innovative - Goal-Oriented - Flexible Recent Accomplishments Over-achieving the ASEAN sales goals for IBM software every year by closing high values deals e.g. Core system modernization, integrations and new workload for banking and government clients and awarded the IBM Hundred Percent Achievement Club. Awarded the Sales Eminence Award for being the top high performer by demonstrating technical leadership in delivering new and complex high quality solution to clients in response to varying business requirements to many large customers in ASEAN resulting in various high value deals closure and growing IBM solution footprint in ASEAN. Consistent Top High Performance rating every year in IBM. Awarded the Outstanding Technical Achievement Award for outstanding competitive wins with IBM solution including competitive takeout in various accounts ASEAN. Achieved the IBM Certified IT Specialist certification in 2012. Able to build long term client relationship and became trusted adviser to clients and has engaged with IT and C-level leaders to influence clients to adopt IBM solutions leading to improved and successful client in meeting business needs. Successful projects including new Core system modernization and integration, replacement and revamp in addition to various banking and government new business initiatives. Work Experience 10/2014 to Current Manager, Advisory, Performance Improvement Company Name － City , State GST implementation project in RHB Group in Malaysia 05/2008 to 10/2014 Client Solution Architect, IBM Software Group, ASEAN Company Name － City , State Focus on driving new solution/workload in key account for sales closure by working with clients to understand their business requirements and propose IT solutions to address them as well as oversee the delivery of the proposed solution. Provides overall technical responsibilities for the success of the solution design and construction specializing in enterprise modernization and integration of legacy systems and middleware solutions like ESB, BPM, Cloud Computing and Mobility for Financial Services and Government customers across the ASEAN region. Proven record of closing high value deals in large accounts with consistent year-to-year revenue growth for IBM Software. Experience in working with clients to run presentations/demos/POCs and workshops including performance assessment, system healthcheck, integration architecture workshops by analyzing and developing standards/recommendations and architectural governance and best practices for customers to improve their core system availability and optimization for cost savings resulting in many large deals closure. Specialties: SOA, Enterprise Application Integration (EAI), BPM, Cloud, Mobility, WebSphere, Rational Enterprise Modernization, DevOps, Core Banking, Capacity Planning and System z upgrade, System z (Mainframe) OS - z/OS, Linux, CICS and Solutions Architecture 05/2007 to 05/2008 Core Banking Consultant Company Name － City , State Provided technical leadership on Core Banking business processes and requirement for success of the development, maintenance and implementation of ICBA for banking customers. ICBA is a full fledged web-based core banking systems utilizing open systems technologies like J2E and Oracle and IBM solutions. Designed enhancement and prepared functional requirements specification and ensured solution delivery based on banking systems' best practices and provide support to banking customers in area of Deposit/ Trade Finance/ Treasury/ Remittances/ GL modules of ICBA 06/2003 to 01/2007 System Analyst Company Name － City , State Responsible for developing and application design of new projects and maintenance of Core Banking system running on the mainframe system. Specialized in Core Payment Systems – SWIFT, RENTAS, Interbank GIRO, and Inward and Outward Cheque Clearing. Implemented new major projects include Foreign Bills Collection / Mobile Banking. Team lead for new Auto Payments System project. Worked on projects and service modification for both online and batch applications. Tasks involved were analysis, research, estimation, coding, testing and documentation with strict adherence to system standards. Part of the New Core Banking Replacement project team. Constantly evaluates different vendors system and functionality. Knowledgeable in new technologies i.e. SOA, integration of multiplatform systems, best practices in banking systems. Involved in gathering requirements and evaluation in RFI and RFP process of New Core Banking replacement project involving proposal from i-Flex / Infosys / TATA / Temenos and Silverlake. Worked closely with user departments, troubleshooting problems and designing new or improved applications and initiated problem determination analysis model to identify problems and provide solutions on Core system. Constantly reviewed users specifications, analyzed and responded to their business requirements by preparing solutions. Constantly performing study and research and providing innovative ideas and new technology advances to improve payment systems in area of flexibility, scalability and connectivity, process flow of systems and for system and application tuning. My knowledge and experience of various IBM and CA tools and MVS Utilities-DFSORT/ICETOOL, DFSMS) allowed me to be a major contributor toward the success of Maybank IT initiatives to improve time to market for new product implementation. Organized and coordinate trainings for Maybank Technical staffs and managed focus groups to perform study and research core banking applications. Staff productivity, exposure and learning have been improved. Skills 11 years of experience in System z and distributed applications development on z/OS, Programming languages : COBOL, PL/I, PL/SQL , EGL, Databases - DB2, Oracle, IDMS/ADSO, MQ and Enterprise Connectivity - ESB, Message Broker, Business rules and events, Business Process Management, Mobile and Cloud, Middleware - WAS, CICS Specialize in IBM software focusing on IBM Rational and WebSphere solutions – RDz, RAA, RBD-EGL, RTCz, Quality Management and skilled in area of CICS Modernization , Web 2.0, SOA, Mobility, BPM, Business Rules Management Education and Training 2003 Bachelor of Science in Computer Science : Majoring in Software Engineering University of Malaya － State , Malaysia Graduated with CGPA of 3.43 of 4.00 with Dean's List ","
    MANAGER, ADVISORY, PERFORMANCE IMPROVEMENT
    Career Overview

    Experienced Solution Architect and System z Mainframe Technology Evangelist with over 12 years of IT industry experience focusing on large Banking & Financial Services and Government clients across ASEAN region. Proven record of constantly delivering high performance and result oriented professional with exceptional management and consultative selling skills. Demonstrated ability to work independently or as a team player in various projects.


    Fast Learner – Good Analytical - Innovative - Goal-Oriented - Flexible

    Recent Accomplishments

    • Over-achieving the ASEAN sales goals for IBM software every year by closing high values deals e.g. Core system modernization, integrations and new workload for banking and government clients and awarded the IBM Hundred Percent Achievement Club.
    • Awarded the Sales Eminence Award for being the top high performer by demonstrating technical leadership in delivering new and complex high quality solution to clients in response to varying business requirements to many large customers in ASEAN resulting in various high value deals closure and growing IBM solution footprint in ASEAN.
    • Consistent Top High Performance rating every year in IBM.
    • Awarded the Outstanding Technical Achievement Award for outstanding competitive wins with IBM solution including competitive takeout in various accounts ASEAN.
    • Achieved the IBM Certified IT Specialist certification in 2012.
    • Able to build long term client relationship and became trusted adviser to clients and has engaged with IT and C-level leaders to influence clients to adopt IBM solutions leading to improved and successful client in meeting business needs. Successful projects including new Core system modernization and integration, replacement and revamp in addition to various banking and government new business initiatives.
    Work Experience
    10/2014 to Current
    Manager, Advisory, Performance Improvement Company Name － City , State

    GST implementation project in RHB Group in Malaysia
    05/2008 to 10/2014
    Client Solution Architect, IBM Software Group, ASEAN Company Name － City , State

    Focus on driving new solution/workload in key account for sales closure by working with clients to understand their business requirements and propose IT solutions to address them as well as oversee the delivery of the proposed solution. Provides overall technical responsibilities for the success of the solution design and construction specializing in enterprise modernization and integration of legacy systems and middleware solutions like ESB, BPM, Cloud Computing and Mobility for Financial Services and Government customers across the ASEAN region. Proven record of closing high value deals in large accounts with consistent year-to-year revenue growth for IBM Software.


    Experience in working with clients to run presentations/demos/POCs and workshops including performance assessment, system healthcheck, integration architecture workshops by analyzing and developing standards/recommendations and architectural governance and best practices for customers to improve their core system availability and optimization for cost savings resulting in many large deals closure.


    Specialties: SOA, Enterprise Application Integration (EAI), BPM, Cloud, Mobility, WebSphere, Rational Enterprise Modernization, DevOps, Core Banking, Capacity Planning and System z upgrade, System z (Mainframe) OS - z/OS, Linux, CICS and Solutions Architecture
    05/2007 to 05/2008
    Core Banking Consultant Company Name － City , State

    Provided technical leadership on Core Banking business processes and requirement for success of the development, maintenance and implementation of ICBA for banking customers. ICBA is a full fledged web-based core banking systems utilizing open systems technologies like J2E and Oracle and IBM solutions.


    Designed enhancement and prepared functional requirements specification and ensured solution delivery based on banking systems' best practices and provide support to banking customers in area of Deposit/ Trade Finance/ Treasury/ Remittances/ GL modules of ICBA
    06/2003 to 01/2007
    System Analyst Company Name － City , State

    Responsible for developing and application design of new projects and maintenance of Core Banking system running on the mainframe system.


    Specialized in Core Payment Systems – SWIFT, RENTAS, Interbank GIRO, and Inward and Outward Cheque Clearing. Implemented new major projects include Foreign Bills Collection / Mobile Banking. Team lead for new Auto Payments System project. Worked on projects and service modification for both online and batch applications. Tasks involved were analysis, research, estimation, coding, testing and documentation with strict adherence to system standards.


    Part of the New Core Banking Replacement project team. Constantly evaluates different vendors system and functionality. Knowledgeable in new technologies i.e. SOA, integration of multiplatform systems, best practices in banking systems. Involved in gathering requirements and evaluation in RFI and RFP process of New Core Banking replacement project involving proposal from i-Flex / Infosys / TATA / Temenos and Silverlake.


    Worked closely with user departments, troubleshooting problems and designing new or improved applications and initiated problem determination analysis model to identify problems and provide solutions on Core system.


    Constantly reviewed users specifications, analyzed and responded to their business requirements by preparing solutions. Constantly performing study and research and providing innovative ideas and new technology advances to improve payment systems in area of flexibility, scalability and connectivity, process flow of systems and for system and application tuning. My knowledge and experience of various IBM and CA tools and MVS Utilities-DFSORT/ICETOOL, DFSMS) allowed me to be a major contributor toward the success of Maybank IT initiatives to improve time to market for new product implementation.


    Organized and coordinate trainings for Maybank Technical staffs and managed focus groups to perform study and research core banking applications. Staff productivity, exposure and learning have been improved.
    Skills

    11 years of experience in System z and distributed applications development on z/OS, Programming languages : COBOL, PL/I, PL/SQL , EGL, Databases - DB2, Oracle, IDMS/ADSO, MQ and Enterprise Connectivity - ESB, Message Broker, Business rules and events, Business Process Management, Mobile and Cloud, Middleware - WAS, CICS


    Specialize in IBM software focusing on IBM Rational and WebSphere solutions – RDz, RAA, RBD-EGL, RTCz, Quality Management and skilled in area of CICS Modernization , Web 2.0, SOA, Mobility, BPM, Business Rules Management

    Education and Training
    2003
    Bachelor of Science in Computer Science : Majoring in Software Engineering University of Malaya － State , Malaysia
    • Graduated with CGPA of 3.43 of 4.00 with Dean's List
    ",BANKING +11432686," CATEGORY BRAND MANAGER Summary A creative marketing professional with 20 years demonstrated experience in project management, marketing communications, sales support, strategy, research, and product development. Multi-faceted background includes food manufacturing, consumer packaged goods (CPG), furniture manufacturing and construction industry. An effective problem-solver with expertise in managing multiple projects that require both a creative and analytical skill set. Category Management +Data Analytics +Document Management +P&L Management Employee Communication + Market Analysis + Product Launch + Cross-Functional Team Leadership Project Management + Marketing Support + Product Management +Website Management Experience Category Brand Manager Jan 2016 Company Name － City , State Achieved 17% annual sales growth in power tool accessory category and 4% margin improvement vs prior year due to implementation of new marketing, merchandising, pricing strategy, and product training materials. Package redesign project contributed to 24% performance increase vs. prior year in Wal-Mart, an 11% increase in points of distribution vs. prior year, and a projected 12% finish ahead of plan for fiscal 2012. Grew Baking/Cooking nut category sales by 6% in a flat commodity business. Grew Facebook fans from 500 to 30,000 in a 6 month period. Developed and launched three new trail mix snack items which brought incremental sales of $1 million in a 12 month period. Achieved 32% reduction in unsalables at Wal-Mart with introduction of new merchandising vehicle. Managed Dry Roast jar transition from a carton to a tray resulting in total savings of $16,000 a year, in addition to new distribution. Managed product lines worth $4.5 million in sales, specifically the storage and pantry ware categories. Assisted in the design and development of 80 new SKUs, and management of 600 existing SKUs for Food and Tools categories totaling $33 million in sales. Product Manager Jan 2012 to Jan 2016 Company Name － City , State An American company that produces connectors, tools, and supplies for the electrical and telecom industries. Responsible for managing over 15 product categories, with annual sales in excess of $35M, providing product line management including category strategy, new product development, product training, promotional planning, and market analysis. Strategy development - Developed and executed category strategy across key product lines including competitive analysis, opportunity gaps, and pricing and channel strategies. Product quality and performance - Managed a strategic supplier transition achieving a 9% cost reduction with a 20% performance improvement. Merchandising Management - Designed new merchandising vehicles to support customer conversions and incremental sales opportunities. Project Management - Managed multiple projects including sku rationalization and 80/20 analysis, package redesigns, product field testing, customer line reviews and catalog and website management. Product training - Developed and conducted extensive product training for new distributors, customers, sales and customer service. Forecasting - Conducted complete analysis of category sales history vs demand to determine optimum reorder points and inventory levels to reduce backlogs and ensure efficient turns and inventory value. Marketing Manager and Brand Manager Jan 2008 to Jan 2012 Company Name － City , State A snack food leader internationally known for the Fisher® nuts brand; annual sales nearing $600 million Responsible for managing multiple product lines, providing complete product line management including executing brand strategy, new product development, select trade and consumer strategies. Product Launches - Developed and launched 25 new product SKUs in the baking nut line featuring new innovative packaging to the category; executed project strategy, goals, priorities and long-term plans for the branded business, most notably the Baking/Cooking Nut line that generates $75 million in revenue. Additional successful product launches in key areas including snack nuts category, and the Food Service and Export sales channels. Project Management - Managed multiple projects from start to finish, including product launches, creative executions, customer projects, pricing and Profit & Loss Statements; designed product development tracking tool to manage multiple project timelines. Marketing Support - Developed and executed marketing support initiatives including promotions, displays, couponing, website management, and media placement including radio, FSIs, and advertising. Partnership - Worked closely with sales to understand key account strategies and develop consumer plans aligned with corporate strategies; interfaced with cross-functional teams: Creative Services, Sales, Procurement, Accounting, Operations, Research & Development, Quality Assurance, and Customer Service to manage marketing projects and new products. Sales Data Analytics - Utilized and interpreted proprietary sales data, as well as Mintel and Nielsen data to develop product, consumer, and sales strategies. Website Management - Successfully managed and executed website re-launch including SEO improvements, social media integration and on-line recipe strategy. Promotions - Successfully designed, coordinated and launched ""in & out"" promotional programs which require extensive cross-functional team coordination under tight timelines. Package Development - Responsible for managing packaging process including integrating equipment specifications, nutritional labeling requirements, material procurement and package and graphic design. Employee Communication - Researched and developed a Best Practices Brand and Customer Study highlighting resource conservation initiatives in the marketplace. Served on the Resource Conservation Team, communicating/ coordinating resource conservation corporate events under the EPA's Energy Star Partner of the Year was awarded. Associate Category Manager Jan 2007 to Jan 2008 Company Name － City , State The largest direct seller of high-quality kitchen tools serving 12 million customers worldwide Responsible for managing products within tableware and kitchen textiles categories, developing and executing category strategies. Category Management Presentations - Presented category strategies and product updates to internal customers and senior project team. Market Analysis - Conducted market and competitive product research consisting of analysis of competitive product assortments in the retail environment, trends, pricing, materials, and features and benefits. Document Management - Managed technical drawings and produced documents for archival of product specifications, vendor contracts, and production quality comparison. Cross Functional Team Leadership - Worked closely with external departments, including Quality, Engineering, Sourcing, Legal, Packaging, Marketing, Creative Services. Creative Concept Development - Creative product ideation and development including managing the procurement and engineering teams through launch. Training - Developed and presented product and sales training for sales consultants and internal staff. Associate Product Manager Jan 1997 to Jan 2003 Company Name － City , State Wilton is the leading food crafting company in the industry and is in the number one position in cake decorating, bake ware and tea kettles with $94 million in sales revenue. Responsible for managing strategic growth of Storage and Pantry ware product lines including new and existing products totaling $4.5 million in sales. Promoted from Assistant Product Manager. Product Launch - Product line sales improved 50% in storage category and 130% in the pantry ware categories following the new product introduction. Category Management - Conducted market trend research including analysis of competitive product assortments, brand positioning, and packaging; analyzed sales, market, and distribution data used in customer presentations and management reviews. Trade Show Planning - Execution of trade show strategy, merchandising, and planograms; collaborated on trade show collateral, displays and product placement. Marketing Coordinator Jan 1995 to Jan 1997 Company Name － City , State Turner is a national general builder and construction management firm with operations primarily in the commercial sector. With $8 billion in annual construction volume, they rank first or second in the industry's major market segments. Responsible for all RFP submissions and marketing support functions within the Chicago office. Proposal Management - Responsible for extensive sales proposal process and final submission including writing, coordination of time lines, project scope, engineer submittals and research of relevant company experience under strict deadlines. Key Market Knowledge - Developed knowledge in multiple key markets including Municipal, Food & Beverage, Pharmaceutical, Correctional Facility and Entertainment market segments. Researched relevant market information, experience, and project specifications within each client's industry. Marketing Support - Created general marketing pieces including advertisements, press releases, brochures, and project description sheets. Marketing Communications Coordinator Jan 1993 to Jan 1995 Company Name － City , State Bretford is a leading manufacturer of office furniture, fixtures & equipment. Responsible for evaluating and developing all customer product line reviews, as well as producing and managing all marketing communications materials used to drive sales revenue. Education and Training Six Sigma Green Belt Training, Chicago Deming Assoc.-Six Sigma Masters Program, Naperville, IL, 2012 Graduate Level Courses, Marketing, Illinois Institute of Technology, Chicago, IL, 1997 B.A , Organizational/Corporate Communications Journalism 1992 Northern IL University － City , State Organizational/Corporate Communications Journalism American Management Association, 2016 and 2017; Communicating Up, Down and Across the Organization; Critical Thinking; Fundamental Sales Techniques, Project Management Success, The Power of Persuasion Skills SharePoint + BPC and SAP + Microsoft Suite: + Word, Excel, PowerPoint, + Microsoft Access + Microsoft Project + Microsoft Dynamics Seminars/Classes: + Social Media Marketing + Facebook for Business + Project Management + Profitability Simulation + Nielsen Syndicated Data Analysis + Power Presentations + Technical Writing ","
    CATEGORY BRAND MANAGER
    Summary
    A creative marketing professional with 20 years demonstrated experience in project management, marketing communications, sales support, strategy, research, and product development. Multi-faceted background includes food manufacturing, consumer packaged goods (CPG), furniture manufacturing and construction industry. An effective problem-solver with expertise in managing multiple projects that require both a creative and analytical skill set. Category Management +Data Analytics +Document Management +P&L Management Employee Communication + Market Analysis + Product Launch + Cross-Functional Team Leadership Project Management + Marketing Support + Product Management +Website Management
    Experience
    Category Brand Manager Jan 2016
    Company Name － City , State
    • Achieved 17% annual sales growth in power tool accessory category and 4% margin improvement vs prior year due to implementation of new marketing, merchandising, pricing strategy, and product training materials.
    • Package redesign project contributed to 24% performance increase vs.
    • prior year in Wal-Mart, an 11% increase in points of distribution vs.
    • prior year, and a projected 12% finish ahead of plan for fiscal 2012.
    • Grew Baking/Cooking nut category sales by 6% in a flat commodity business.
    • Grew Facebook fans from 500 to 30,000 in a 6 month period.
    • Developed and launched three new trail mix snack items which brought incremental sales of $1 million in a 12 month period.
    • Achieved 32% reduction in unsalables at Wal-Mart with introduction of new merchandising vehicle.
    • Managed Dry Roast jar transition from a carton to a tray resulting in total savings of $16,000 a year, in addition to new distribution.
    • Managed product lines worth $4.5 million in sales, specifically the storage and pantry ware categories.
    • Assisted in the design and development of 80 new SKUs, and management of 600 existing SKUs for Food and Tools categories totaling $33 million in sales.
    Product Manager Jan 2012 to Jan 2016
    Company Name － City , State
    • An American company that produces connectors, tools, and supplies for the electrical and telecom industries.
    • Responsible for managing over 15 product categories, with annual sales in excess of $35M, providing product line management including category strategy, new product development, product training, promotional planning, and market analysis.
    • Strategy development - Developed and executed category strategy across key product lines including competitive analysis, opportunity gaps, and pricing and channel strategies.
    • Product quality and performance - Managed a strategic supplier transition achieving a 9% cost reduction with a 20% performance improvement.
    • Merchandising Management - Designed new merchandising vehicles to support customer conversions and incremental sales opportunities.
    • Project Management - Managed multiple projects including sku rationalization and 80/20 analysis, package redesigns, product field testing, customer line reviews and catalog and website management.
    • Product training - Developed and conducted extensive product training for new distributors, customers, sales and customer service.
    • Forecasting - Conducted complete analysis of category sales history vs demand to determine optimum reorder points and inventory levels to reduce backlogs and ensure efficient turns and inventory value.
    Marketing Manager and Brand Manager Jan 2008 to Jan 2012
    Company Name － City , State
    • A snack food leader internationally known for the Fisher® nuts brand; annual sales nearing $600 million Responsible for managing multiple product lines, providing complete product line management including executing brand strategy, new product development, select trade and consumer strategies.
    • Product Launches - Developed and launched 25 new product SKUs in the baking nut line featuring new innovative packaging to the category; executed project strategy, goals, priorities and long-term plans for the branded business, most notably the Baking/Cooking Nut line that generates $75 million in revenue.
    • Additional successful product launches in key areas including snack nuts category, and the Food Service and Export sales channels.
    • Project Management - Managed multiple projects from start to finish, including product launches, creative executions, customer projects, pricing and Profit & Loss Statements; designed product development tracking tool to manage multiple project timelines.
    • Marketing Support - Developed and executed marketing support initiatives including promotions, displays, couponing, website management, and media placement including radio, FSIs, and advertising.
    • Partnership - Worked closely with sales to understand key account strategies and develop consumer plans aligned with corporate strategies; interfaced with cross-functional teams: Creative Services, Sales, Procurement, Accounting, Operations, Research & Development, Quality Assurance, and Customer Service to manage marketing projects and new products.
    • Sales Data Analytics - Utilized and interpreted proprietary sales data, as well as Mintel and Nielsen data to develop product, consumer, and sales strategies.
    • Website Management - Successfully managed and executed website re-launch including SEO improvements, social media integration and on-line recipe strategy.
    • Promotions - Successfully designed, coordinated and launched ""in & out"" promotional programs which require extensive cross-functional team coordination under tight timelines.
    • Package Development - Responsible for managing packaging process including integrating equipment specifications, nutritional labeling requirements, material procurement and package and graphic design.
    • Employee Communication - Researched and developed a Best Practices Brand and Customer Study highlighting resource conservation initiatives in the marketplace.
    • Served on the Resource Conservation Team, communicating/ coordinating resource conservation corporate events under the EPA's Energy Star Partner of the Year was awarded.
    Associate Category Manager Jan 2007 to Jan 2008
    Company Name － City , State
    • The largest direct seller of high-quality kitchen tools serving 12 million customers worldwide Responsible for managing products within tableware and kitchen textiles categories, developing and executing category strategies.
    • Category Management Presentations - Presented category strategies and product updates to internal customers and senior project team.
    • Market Analysis - Conducted market and competitive product research consisting of analysis of competitive product assortments in the retail environment, trends, pricing, materials, and features and benefits.
    • Document Management - Managed technical drawings and produced documents for archival of product specifications, vendor contracts, and production quality comparison.
    • Cross Functional Team Leadership - Worked closely with external departments, including Quality, Engineering, Sourcing, Legal, Packaging, Marketing, Creative Services.
    • Creative Concept Development - Creative product ideation and development including managing the procurement and engineering teams through launch.
    • Training - Developed and presented product and sales training for sales consultants and internal staff.
    Associate Product Manager Jan 1997 to Jan 2003
    Company Name － City , State
    • Wilton is the leading food crafting company in the industry and is in the number one position in cake decorating, bake ware and tea kettles with $94 million in sales revenue.
    • Responsible for managing strategic growth of Storage and Pantry ware product lines including new and existing products totaling $4.5 million in sales.
    • Promoted from Assistant Product Manager.
    • Product Launch - Product line sales improved 50% in storage category and 130% in the pantry ware categories following the new product introduction.
    • Category Management - Conducted market trend research including analysis of competitive product assortments, brand positioning, and packaging; analyzed sales, market, and distribution data used in customer presentations and management reviews.
    • Trade Show Planning - Execution of trade show strategy, merchandising, and planograms; collaborated on trade show collateral, displays and product placement.
    Marketing Coordinator Jan 1995 to Jan 1997
    Company Name － City , State
    • Turner is a national general builder and construction management firm with operations primarily in the commercial sector.
    • With $8 billion in annual construction volume, they rank first or second in the industry's major market segments.
    • Responsible for all RFP submissions and marketing support functions within the Chicago office.
    • Proposal Management - Responsible for extensive sales proposal process and final submission including writing, coordination of time lines, project scope, engineer submittals and research of relevant company experience under strict deadlines.
    • Key Market Knowledge - Developed knowledge in multiple key markets including Municipal, Food & Beverage, Pharmaceutical, Correctional Facility and Entertainment market segments.
    • Researched relevant market information, experience, and project specifications within each client's industry.
    • Marketing Support - Created general marketing pieces including advertisements, press releases, brochures, and project description sheets.
    Marketing Communications Coordinator Jan 1993 to Jan 1995
    Company Name － City , State
    • Bretford is a leading manufacturer of office furniture, fixtures & equipment.
    • Responsible for evaluating and developing all customer product line reviews, as well as producing and managing all marketing communications materials used to drive sales revenue.
    Education and Training
    Six Sigma Green Belt Training, Chicago Deming Assoc.-Six Sigma Masters Program, Naperville, IL, 2012
    Graduate Level Courses, Marketing, Illinois Institute of Technology, Chicago, IL, 1997
    B.A , Organizational/Corporate Communications Journalism 1992 Northern IL University － City , State Organizational/Corporate Communications Journalism American Management Association, 2016 and 2017; Communicating Up, Down and Across the Organization; Critical Thinking; Fundamental Sales Techniques, Project Management Success, The Power of Persuasion
    Skills
    SharePoint + BPC and SAP + Microsoft Suite: + Word, Excel, PowerPoint, + Microsoft Access + Microsoft Project + Microsoft Dynamics Seminars/Classes: + Social Media Marketing + Facebook for Business + Project Management + Profitability Simulation + Nielsen Syndicated Data Analysis + Power Presentations + Technical Writing
    ",CHEF +28756444," CS GENERAL CONSTRUCTION WORKER Summary Is hardworking with years of experience from industry to worksite. Resourceful experience in handling materials, operating machinery and supporting overall team and project needs. In-depth knowledge of compliance mandates governing site and worker safety. Singularly focused on helping crews complete skilled work under deadlines. Efficient in manufacturing and construction along with dedication to getting the job done right. I am punctual in bringing a diligent and energetic approach with years of experience working within teams to complete various projects on-time and under budget. Comfortable lifting heavy machinery and safely operating job-related equipment and tools as well as good communication skills makes me a well rounded candidate for any job. Skills Hand tool operations Standard operating procedures understanding Basic welding skills Safety behaviors expertise Forklift driving Equipment maintenance Materials handling Leadership Conflict resolution Problem resolution Collaboration Decision-making Work ethic Organizational skills Maintenance & Repair Troubleshooting Experience Company Name | City , State General Construction Worker 12/2020 - Current Collected and removed debris from work sites to maintain team productivity and minimize safety hazards. Reduced wasteful spending by accurately cutting baseboard and trim materials according to specifications. Measured and marked openings and distances to prepare sites for trim and stair installation. Collaborated with multiple teams to complete large-scale housing projects, promoting team-oriented atmosphere. Maintained clean, safe working environment by removing waste from job site prior to shift completion. Install doors, trim, baseboards, and custom stairs to contractors specifications. Company Name | City , State Quality Inspector 10/2017 - 11/2020 Inspected titanium, stainless steel and carbon steel products and work processes to determine compliance. Handled, measured and mixed chemicals following prescribed methods and testing requirements. Reviewed maintenance documents and MSDS records for completion and accuracy prior to archiving and completion. Tracked findings and updated computer tracking system with documented assessments. Marked finished products with grades and accepted or rejected designations. Completed evaluations by properly using various gauges, tools and equipment. Recommended corrective actions to minimize rate of product defects. Inspected, tested and measured materials, products and installations against specifications. Conducted routine visual inspections of prior work to uncover issues with compliance and tolerances. Documented, filed and maintained proper inspection records and quality assurance documents. Interpreted and classified production and quality data for multiple products. Measured product dimensions to assess compliance with specifications. Notified supervisors about production problems and helped identify and correct concerns. Conducted material inspections of incoming material. Assessed finished items for defects and ordered reworks to eliminate irregularities. Observed employee fieldwork and usage of materials for quality and consistency. Trained new employees to perform and document quality inspections and audits. Resolved quality issues during final inspection and escalated major problems to a quality manager. Inspected quality of finished products, making minor repairs to meet project expectations. Performed quality control duties and responsibilities, including inspecting and maintaining traceability. Completed all timesheets, traceability forms and final documentations on time. Forklift and crane certified. Maintained shipping and receiving. Cut all materials to exact requirements made by customers specifications. Cold and hot stretched materials set by customers specifications. Helped different teams in different areas when needed. Trained to comply to OSHA standards and regulations. Company Name | City , State Fueler/Cashier/Snow Removal 09/2016 - 04/2017 Removed and properly disposed of snow for public safety. Assisted with purchases, locating items and signing up for rewards programs. Resolved issues with cash registers, card scanners and printers. Worked closely with front-end staff to assist customers and maintain satisfaction levels. Increased sales by suggesting specific purchases to customers. Observed company return policy when processing refunds, including inspecting merchandise for wear or damage. Processed transactions per day with exceptional accuracy. Promoted specific item options to drive sales and achieve add-on purchases. Trained new team members in cash register operation, stock procedures and customer service. Monitored sales events, added new merchandise and rang up purchases. Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers. Assisted management with completing end-of-day counts and securing funds to prevent loss or theft. Processed all sales transactions accurately and promptly to prevent long customer wait times. Helped customers find specific products, answered questions and offered product advice. Inspected items for damage and obtained replacements for customers. Properly verified customer identification for alcohol or tobacco purchases. Assisted customers with account updates, new service additions and promotional offers. Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation. Learned roles of other departments to provide coverage and keep store operational. Completed daily recovery tasks to keep areas clean and neat for maximum efficiency. Operated cash register, collected payments and provided accurate change. Wrapped items and bagged purchases properly to prevent merchandise breakage. Received payments for all merchandise and issued receipts. Welcomed customers, offering assistance to help find necessary store items. Refueled semi trucks, removed snow and debris, and washed windows for safety. Company Name | City , State General Construction Worker 06/2015 - 09/2016 Assisted distribution of tools, materials and equipment to skilled workers. Prepared sites for concrete work by breaking up damaged concrete and leveling or contouring ground. Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work. Collected and removed debris from work sites to maintain team productivity and minimize safety hazards. Read and understood specifications, drawings and blueprints to complete accurate, high-quality work. Signaled equipment operators to help align machinery movements and smoothly transfer materials. Operating and maintaining excavators, loaders, skid steers, bulldozers, and backhoes. Organized and maintained tools and equipment to enhance work efficiency. Assisted project planning by measuring distances and marking locations using tape measures and other measuring tools. Met company and OSHA safety guidelines for work site operations to minimize worker risk. Used picks and shovels to dig, spread and level dirt and gravel. Maintained clean, safe working environment by removing waste from job site prior to shift completion. Education and Training Sandy Creek High School | City , State High School Diploma 06/2016 2015-2016 Gulf Breeze High School | City , State 2013-2015 Citi | City Level 1 Heavy Equipment Repair And Operation Diploma in Heavy Equipment And Operations 06/2016 Certifications Forklift certified. Overhead crane certified. Truck loading and unloading certified. OSHA 10 hour course certified. ","
    CS
    GENERAL CONSTRUCTION WORKER
    Summary

    Is hardworking with years of experience from industry to worksite. Resourceful experience in handling materials, operating machinery and supporting overall team and project needs. In-depth knowledge of compliance mandates governing site and worker safety. Singularly focused on helping crews complete skilled work under deadlines. Efficient in manufacturing and construction along with dedication to getting the job done right. I am punctual in bringing a diligent and energetic approach with years of experience working within teams to complete various projects on-time and under budget. Comfortable lifting heavy machinery and safely operating job-related equipment and tools as well as good communication skills makes me a well rounded candidate for any job.

    Skills
    • Hand tool operations
    • Standard operating procedures understanding
    • Basic welding skills
    • Safety behaviors expertise
    • Forklift driving
    • Equipment maintenance
    • Materials handling
    • Leadership
    • Conflict resolution
    • Problem resolution
    • Collaboration
    • Decision-making
    • Work ethic
    • Organizational skills
    • Maintenance & Repair
    • Troubleshooting
    Experience
    Company Name | City , State General Construction Worker 12/2020 - Current
    • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
    • Reduced wasteful spending by accurately cutting baseboard and trim materials according to specifications.
    • Measured and marked openings and distances to prepare sites for trim and stair installation.
    • Collaborated with multiple teams to complete large-scale housing projects, promoting team-oriented atmosphere.
    • Maintained clean, safe working environment by removing waste from job site prior to shift completion.
    • Install doors, trim, baseboards, and custom stairs to contractors specifications.
    Company Name | City , State Quality Inspector 10/2017 - 11/2020
    • Inspected titanium, stainless steel and carbon steel products and work processes to determine compliance.
    • Handled, measured and mixed chemicals following prescribed methods and testing requirements.
    • Reviewed maintenance documents and MSDS records for completion and accuracy prior to archiving and completion.
    • Tracked findings and updated computer tracking system with documented assessments.
    • Marked finished products with grades and accepted or rejected designations.
    • Completed evaluations by properly using various gauges, tools and equipment.
    • Recommended corrective actions to minimize rate of product defects.
    • Inspected, tested and measured materials, products and installations against specifications.
    • Conducted routine visual inspections of prior work to uncover issues with compliance and tolerances.
    • Documented, filed and maintained proper inspection records and quality assurance documents.
    • Interpreted and classified production and quality data for multiple products.
    • Measured product dimensions to assess compliance with specifications.
    • Notified supervisors about production problems and helped identify and correct concerns.
    • Conducted material inspections of incoming material.
    • Assessed finished items for defects and ordered reworks to eliminate irregularities.
    • Observed employee fieldwork and usage of materials for quality and consistency.
    • Trained new employees to perform and document quality inspections and audits.
    • Resolved quality issues during final inspection and escalated major problems to a quality manager.
    • Inspected quality of finished products, making minor repairs to meet project expectations.
    • Performed quality control duties and responsibilities, including inspecting and maintaining traceability.
    • Completed all timesheets, traceability forms and final documentations on time.
    • Forklift and crane certified.
    • Maintained shipping and receiving.
    • Cut all materials to exact requirements made by customers specifications.
    • Cold and hot stretched materials set by customers specifications.
    • Helped different teams in different areas when needed.
    • Trained to comply to OSHA standards and regulations.
    Company Name | City , State Fueler/Cashier/Snow Removal 09/2016 - 04/2017
    • Removed and properly disposed of snow for public safety.
    • Assisted with purchases, locating items and signing up for rewards programs.
    • Resolved issues with cash registers, card scanners and printers.
    • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
    • Increased sales by suggesting specific purchases to customers.
    • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
    • Processed transactions per day with exceptional accuracy.
    • Promoted specific item options to drive sales and achieve add-on purchases.
    • Trained new team members in cash register operation, stock procedures and customer service.
    • Monitored sales events, added new merchandise and rang up purchases.
    • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
    • Assisted management with completing end-of-day counts and securing funds to prevent loss or theft.
    • Processed all sales transactions accurately and promptly to prevent long customer wait times.
    • Helped customers find specific products, answered questions and offered product advice.
    • Inspected items for damage and obtained replacements for customers.
    • Properly verified customer identification for alcohol or tobacco purchases.
    • Assisted customers with account updates, new service additions and promotional offers.
    • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
    • Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
    • Learned roles of other departments to provide coverage and keep store operational.
    • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
    • Operated cash register, collected payments and provided accurate change.
    • Wrapped items and bagged purchases properly to prevent merchandise breakage.
    • Received payments for all merchandise and issued receipts.
    • Welcomed customers, offering assistance to help find necessary store items.
    • Refueled semi trucks, removed snow and debris, and washed windows for safety.
    Company Name | City , State General Construction Worker 06/2015 - 09/2016
    • Assisted distribution of tools, materials and equipment to skilled workers.
    • Prepared sites for concrete work by breaking up damaged concrete and leveling or contouring ground.
    • Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
    • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
    • Read and understood specifications, drawings and blueprints to complete accurate, high-quality work.
    • Signaled equipment operators to help align machinery movements and smoothly transfer materials.
    • Operating and maintaining excavators, loaders, skid steers, bulldozers, and backhoes.
    • Organized and maintained tools and equipment to enhance work efficiency.
    • Assisted project planning by measuring distances and marking locations using tape measures and other measuring tools.
    • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
    • Used picks and shovels to dig, spread and level dirt and gravel.
    • Maintained clean, safe working environment by removing waste from job site prior to shift completion.
    Education and Training
    Sandy Creek High School | City , State High School Diploma 06/2016

    2015-2016
    Gulf Breeze High School | City , State

    2013-2015
    Citi | City Level 1 Heavy Equipment Repair And Operation Diploma in Heavy Equipment And Operations 06/2016
    Certifications
    • Forklift certified.
    • Overhead crane certified.
    • Truck loading and unloading certified.
    • OSHA 10 hour course certified.
    ",CONSTRUCTION +23807940," SENIOR BANQUET CHEF Professional Summary Dynamic Executive Chef with a broad spectrum of international experience in all facets of the hotel and restaurant operation, and an established track record in Food &Beverage Management & extensive knowledge in food & beverage management and culinary arts. Trained and educated in Europe with expert knowledge of Traditional French, Italian and American cuisines. A passionate Leader with a vision for outstanding customer service and team achievement, and driven by the financial and operational success of the organization. Skills Business operations expertise Inventory control and record keeping Trained in performance and wage reviews Natural leader Service-oriented Strong work ethic Work History Senior Banquet Chef 03/2014 + to Current Company Name – City , + State The W-Atlanta Midtown is a flag-ship property with 466 modern luxury guest rooms, 4 outlets including a farm to the table restaurant concept, 24-hour room service operation and full service luxury spa. Leader in charge of the entire Banquet and Garde Manger kitchen operations with over 40.000 sq. feet of banquet and meeting space, 3 kitchens, and a skyline wedding venue. Manage and direct a team of 8 cooks, 5 banquet attendants, 2 stewarding supervisors and 8 stewards. Successfully managed the conversion of the Jean Georges Spice Market, intoTrace Restaurant concept. Direct and coordinate all administrative duties and purchasing for the Culinary Department. Increased the GSI (guest satisfaction index) to a solid 4.67 ratio for the Banquet/Catering department. Custom created all menus and directed themed events for top ranking accounts and clientele. Improved food cost from 26% to a YTD foodcost of 24.1% by effectively managing production and accurately conducting purchasing methods and applying cost saving procedures. Strongly improved in house food production, and improving labor productivity below budget. Achieved a 97.6 point Steritech food safety score, and a 98 point score for the county health department. Executive Chef 04/2012 + to 02/2014 Company Name – City , + State The Emory Conference Center Hotel has 325 luxury guest rooms, 5 outlets including, a 250 seat restaurant, Club Lounge, room service, bowling lanes & Pub, and the Houston Mill House wedding venue. Directly Responsible for all culinary and banquets operations with over 40,000 sq. feet of meeting space. Leading and managing a team of 30 employees including a supervisory/management team of 5 people. All financials for a growing property grossing 8-10 million in revenue from the Food & Beverage Department. i.e. food costing, forecasting & flow-through for Revenue, labor, expenses, purchasing, etc). Created and maintained impeccable food preparation, visual aesthetic, and quality standards in all areas of the operation. Obtained excellent Unifocus scores for guest satisfaction ranging from 90-96% overall. Participated and contributed as a major decision maker for the F&B department in the ongoing improvement process and culinary program. Training & Development with direct F&B Management Training team. Achieved food cost and labor cost under budget and maintained excellent health inspection scores. Executive Sous Chef 08/2010 + to 04/2012 Company Name – City , + State The Loews Atlanta hotel has 414 luxury suites, a 120 seat Southern themed restaurant & bar, and spa. Directly responsible for managing and overseeing multiple outlets including a 120 seat restaurant, 24 hour room service, and over 37,000 sq. feet of meeting space including an 11,000 sq foot ballroom. 35 employees including a supervisory/management team of 5 people. Successfully coordinated and managed all banquet and catering functions, financials and administrate duties for a high volume property grossing 12-14 million from the Food & Beverage Department. Effectively hired, trained and developed a high performance culinary and stewarding team while maintaining all Loews Brand Standards and improved operating procedures. Maintained and improved all budgetary guidelines and increased guest satisfaction to number 1 in the Loews Corporation for the Culinary Department. Achieved outstanding health inspection scores throughout the year, and obtained an excellent employee survey record for the Culinary Department. Executive Sous Chef/Interim Head Chef 10/2007 + to 08/2010 Company Name – City , + State The Intercontinental Hotel features 422 luxury guest rooms, a 24-hour restaurant concept and room service, a luxury club lounge and themed bar, and 32,000 sq. foot of meeting space with a 12,000sq. feet ballroom that can accommodate 850 for seated dinners and 1,500 theater style or reception setting. Responsible for overall operation of Culinary Department in this 4 star, 5 diamond corporate flagship hotel for the Intercontinental Hotel Group. Improved food cost to 25% to a budget of 28.2% and maintained variables and labor cost within budgets at all times, and was strong contributor to both quality and profit for ownership. Directly responsible for all F&B outlets including the 24 hour French Bistro concept (Fine Dining), XO cognac Bar & Lounge, Room Service & Spa Dining, and Banquet and Catering Operations. Directly responsible for over 50 employees (Including the Leadership). Successfully operated as interim Executive Chef during transition from ownership, and effectively managed this process as well as the Culinary Department, all financials, and high profile corporate events for IHG. Banquet Chef Winery Chef 03/2006 + to 10/2007 Company Name – City , + State The Hotel Features 277 luxurious guest rooms, 6 Food and Beverage venues, Pool Bar and Golf Grill & full service spa. The Winery features a 120 seat Bistro, a fine dining prix fix restaurant, a Viking Cooking Studio and various Banquet venues. Responsible for all aspects of the Culinary Department with the direct emphasis on Banquets and Catering operations and overseeing 6 F&B outlets. Manager in charge in the absence of the Executive Chef. Manage and oversee the entire culinary team of over 40 employees including 4 Sous Chefs. Responsible for coordination of administrative duties, purchasing, menu planning and development & all out-door facilities. Promoted to Winery Chef in 2007. Education Bachelors Degree : Culinary Arts and Hospitality Management Nutrition and Restaurant Techniques 1 1998 RIVB Culinary Institute - + City Culinary Arts and Hospitality Management Nutrition and Restaurant Techniques Business Administration 1 1992 Mavo College - + City Business Administration Certifications Serv-Safe Manager Certified + + + + + + Certified +in Managing a multi-cultural diverse workforce + +  Skills administrative, budgets, budget, concept, conversion, Cooking, clientele, Delphi, Dutch, Employee Relations, English, Features, financials, forecasting, French, German, Internet Literate, Leadership, Managing, Management Training, Market, Excel, Office, 97, Outlook, Windows 98, 98, NT, Word, Mill, profit, purchasing, quality, reception, Recruitment, safety, Spanish, supervisory ","
    SENIOR BANQUET CHEF
    Professional Summary
    Dynamic Executive Chef with a broad spectrum of international experience in all facets of the hotel and restaurant operation, and an established track record in Food &Beverage Management & extensive knowledge in food & beverage management and culinary arts. Trained and educated in Europe with expert knowledge of Traditional French, Italian and American cuisines. A passionate Leader with a vision for outstanding customer service and team achievement, and driven by the financial and operational success of the organization.
    Skills
    • Business operations expertise
    • Inventory control and record keeping
    • Trained in performance and wage reviews
    • Natural leader
    • Service-oriented
    • Strong work ethic
    Work History
    Senior Banquet Chef 03/2014 + to Current
    Company Name – City , + State
    • The W-Atlanta Midtown is a flag-ship property with 466 modern luxury guest rooms, 4 outlets including a farm to the table restaurant concept, 24-hour room service operation and full service luxury spa.
    • Leader in charge of the entire Banquet and Garde Manger kitchen operations with over 40.000 sq.
    • feet of banquet and meeting space, 3 kitchens, and a skyline wedding venue.
    • Manage and direct a team of 8 cooks, 5 banquet attendants, 2 stewarding supervisors and 8 stewards.
    • Successfully managed the conversion of the Jean Georges Spice Market, intoTrace Restaurant concept.
    • Direct and coordinate all administrative duties and purchasing for the Culinary Department.
    • Increased the GSI (guest satisfaction index) to a solid 4.67 ratio for the Banquet/Catering department.
    • Custom created all menus and directed themed events for top ranking accounts and clientele.
    • Improved food cost from 26% to a YTD foodcost of 24.1% by effectively managing production and accurately conducting purchasing methods and applying cost saving procedures.
    • Strongly improved in house food production, and improving labor productivity below budget.
    • Achieved a 97.6 point Steritech food safety score, and a 98 point score for the county health department.
    Executive Chef 04/2012 + to 02/2014
    Company Name – City , + State
    • The Emory Conference Center Hotel has 325 luxury guest rooms, 5 outlets including, a 250 seat restaurant, Club Lounge, room service, bowling lanes & Pub, and the Houston Mill House wedding venue.
    • Directly Responsible for all culinary and banquets operations with over 40,000 sq.
    • feet of meeting space.
    • Leading and managing a team of 30 employees including a supervisory/management team of 5 people.
    • All financials for a growing property grossing 8-10 million in revenue from the Food & Beverage Department.
    • i.e.
    • food costing, forecasting & flow-through for Revenue, labor, expenses, purchasing, etc).
    • Created and maintained impeccable food preparation, visual aesthetic, and quality standards in all areas of the operation.
    • Obtained excellent Unifocus scores for guest satisfaction ranging from 90-96% overall.
    • Participated and contributed as a major decision maker for the F&B department in the ongoing improvement process and culinary program.
    • Training & Development with direct F&B Management Training team.
    • Achieved food cost and labor cost under budget and maintained excellent health inspection scores.
    Executive Sous Chef 08/2010 + to 04/2012
    Company Name – City , + State
    • The Loews Atlanta hotel has 414 luxury suites, a 120 seat Southern themed restaurant & bar, and spa.
    • Directly responsible for managing and overseeing multiple outlets including a 120 seat restaurant, 24 hour room service, and over 37,000 sq.
    • feet of meeting space including an 11,000 sq foot ballroom.
    • 35 employees including a supervisory/management team of 5 people.
    • Successfully coordinated and managed all banquet and catering functions, financials and administrate duties for a high volume property grossing 12-14 million from the Food & Beverage Department.
    • Effectively hired, trained and developed a high performance culinary and stewarding team while maintaining all Loews Brand Standards and improved operating procedures.
    • Maintained and improved all budgetary guidelines and increased guest satisfaction to number 1 in the Loews Corporation for the Culinary Department.
    • Achieved outstanding health inspection scores throughout the year, and obtained an excellent employee survey record for the Culinary Department.
    Executive Sous Chef/Interim Head Chef 10/2007 + to 08/2010
    Company Name – City , + State
    • The Intercontinental Hotel features 422 luxury guest rooms, a 24-hour restaurant concept and room service, a luxury club lounge and themed bar, and 32,000 sq.
    • foot of meeting space with a 12,000sq.
    • feet ballroom that can accommodate 850 for seated dinners and 1,500 theater style or reception setting.
    • Responsible for overall operation of Culinary Department in this 4 star, 5 diamond corporate flagship hotel for the Intercontinental Hotel Group.
    • Improved food cost to 25% to a budget of 28.2% and maintained variables and labor cost within budgets at all times, and was strong contributor to both quality and profit for ownership.
    • Directly responsible for all F&B outlets including the 24 hour French Bistro concept (Fine Dining), XO cognac Bar & Lounge, Room Service & Spa Dining, and Banquet and Catering Operations.
    • Directly responsible for over 50 employees (Including the Leadership).
    • Successfully operated as interim Executive Chef during transition from ownership, and effectively managed this process as well as the Culinary Department, all financials, and high profile corporate events for IHG.
    Banquet Chef Winery Chef 03/2006 + to 10/2007
    Company Name – City , + State
    • The Hotel Features 277 luxurious guest rooms, 6 Food and Beverage venues, Pool Bar and Golf Grill & full service spa.
    • The Winery features a 120 seat Bistro, a fine dining prix fix restaurant, a Viking Cooking Studio and various Banquet venues.
    • Responsible for all aspects of the Culinary Department with the direct emphasis on Banquets and Catering operations and overseeing 6 F&B outlets.
    • Manager in charge in the absence of the Executive Chef.
    • Manage and oversee the entire culinary team of over 40 employees including 4 Sous Chefs.
    • Responsible for coordination of administrative duties, purchasing, menu planning and development & all out-door facilities.
    • Promoted to Winery Chef in 2007.
    Education
    Bachelors Degree : Culinary Arts and Hospitality Management Nutrition and Restaurant Techniques 1 1998 RIVB Culinary Institute - + City Culinary Arts and Hospitality Management Nutrition and Restaurant Techniques
    Business Administration 1 1992 Mavo College - + City Business Administration
    Certifications
    Serv-Safe Manager Certified + + + + + +
    Certified +in Managing a multi-cultural diverse workforce + + 
    Skills
    administrative, budgets, budget, concept, conversion, Cooking, clientele, Delphi, Dutch, Employee Relations, English, Features, financials, forecasting, French, German, Internet Literate, Leadership, Managing, Management Training, Market, Excel, Office, 97, Outlook, Windows 98, 98, NT, Word, Mill, profit, purchasing, quality, reception, Recruitment, safety, Spanish, supervisory
    ",CHEF +12674307," SET DESIGNER Summary Visual Merchandiser  committed to staying current on market trends and consumer interests. Collaborates with management to create the best product plans and boost sales revenue, while delivering exceptional customer experience.    Experience Set Designer Jan 2014 to Current Company Name - City , State + Create + Concept and craft sets to be used on T.V. Commercials, websites, newspaper advertisements, + brochures and company magazine Select  furniture, accessories, draperies, wall art, + and props for decorative quality and appearance Ensure set + is properly broken down and disposed of after use Collaborate + with Art Director and photographers on direction and style of the set Make + adjustments needed during shooting and filming with photographers, filming and + lighting crew + Visual Merchandiser Jul 2011 to Jan 2014 Company Name - City , State Coordinate placement of new merchandise on the showroom floor    Conduct periodic physical inventories of furniture and accessories Develop and create in-store displays and other visuals   Communicate with associates and management to acquire customer feedback     Coordinate with showroom management to bring in new products based on sales and demand      Select Limited (LTD) products only available to certain stores based on demographics and the demands of customers within our region        Revamp and restore showroom walls by patching holes and painting where necessary to ensure the showroom maintains a fresh updated and polished look       Create floor plans for customers, selecting furniture, fabrics, finishes and accessories for their spaces      Completed projects for both residential and assisted living facilities, designing and staging apartments for the viewing of prospective residents   Maintain an organized and welcoming store environment by creating an inviting and visually appealing environment for customers. Head Resident Advisor Aug 2008 to May 2010 Company Name - City , State Served as a staff leader and peer mentor to other Resident Advisors Assisted with the final planning, preparation and presentation of RA training Led professional staff with coordination and implementation of RA selection Coordinated Residential Security Aide training and assisted with their supervision Directed students to proper references for social, personal, and academic support when necessary  Worked with Residence Life staff members and others to create an atmosphere that promotes positive interpersonal, educational, social and professional development through intentional programming  Served in a weekly on-duty rotation and responded to student crisis situations  Maintain a constructive and positive attitude that fosters personal and professional growth that enhances the quality of life in the residence halls for all residents Education Bachelor of Arts , Interior Design May 2011 Cazenovia College - City , State GPA: GPA: 3.5 Skills Merchandising, Communication Skills, Sales, Retail, Customer Service, Microsoft Office, Microsoft Excel, Multitasking ","
    SET DESIGNER
    Summary
    Visual Merchandiser  committed to staying current on market trends and consumer interests. Collaborates with management to create the best product plans and boost sales revenue, while delivering exceptional customer experience.   
    Experience
    Set Designer Jan 2014 to Current
    Company Name - City , State
    • + Create + Concept and craft sets to be used on T.V. Commercials, websites, newspaper advertisements, + brochures and company magazine
    • Select  furniture, accessories, draperies, wall art, + and props for decorative quality and appearance
    • Ensure set + is properly broken down and disposed of after use
    • Collaborate + with Art Director and photographers on direction and style of the set
    • Make + adjustments needed during shooting and filming with photographers, filming and + lighting crew +
    Visual Merchandiser Jul 2011 to Jan 2014
    Company Name - City , State
    • Coordinate placement of new merchandise on the showroom floor   
    • Conduct periodic physical inventories of furniture and accessories
    • Develop and create in-store displays and other visuals  
    • Communicate with associates and management to acquire customer feedback    
    • Coordinate with showroom management to bring in new products based on sales and demand     
    • Select Limited (LTD) products only available to certain stores based on demographics and the demands of customers within our region       
    • Revamp and restore showroom walls by patching holes and painting where necessary to ensure the showroom maintains a fresh updated and polished look      
    • Create floor plans for customers, selecting furniture, fabrics, finishes and accessories for their spaces     
    • Completed projects for both residential and assisted living facilities, designing and staging apartments for the viewing of prospective residents  
    • Maintain an organized and welcoming store environment by creating an inviting and visually appealing environment for customers.
    Head Resident Advisor Aug 2008 to May 2010
    Company Name - City , State
    • Served as a staff leader and peer mentor to other Resident Advisors
    • Assisted with the final planning, preparation and presentation of RA training
    • Led professional staff with coordination and implementation of RA selection
    • Coordinated Residential Security Aide training and assisted with their supervision
    • Directed students to proper references for social, personal, and academic support when necessary 
    • Worked with Residence Life staff members and others to create an atmosphere that promotes positive interpersonal, educational, social and professional development through intentional programming 
    • Served in a weekly on-duty rotation and responded to student crisis situations 
    • Maintain a constructive and positive attitude that fosters personal and professional growth that enhances the quality of life in the residence halls for all residents
    Education
    Bachelor of Arts , Interior Design May 2011 Cazenovia College - City , State GPA: GPA: 3.5
    Skills

    Merchandising, Communication Skills, Sales, Retail, Customer Service, Microsoft Office, Microsoft Excel, Multitasking

    ",DESIGNER +23438112," SENIOR ACCOUNTANT Professional Summary Detail-oriented Accountant with 11 years effectively maintaining accurate accounting information for large-scale financial organizations. Skills Strong communication skills ERP (Enterprise Resource Planning) software Certified Public Accountant (CPA) QuickBooks expert Superior attention to detail Account reconciliation specialist MS Office Suite Budget analysis Self-motivated professional Advanced bookkeeping skills SAP expertise MS Office Suite Work History Senior Accountant 06/2011 + to Current Company Name – City , + State Management of high level accounts including 280 endowment records totaling $85+ million and a private golf club account. Oversight includes general ledger account activity, gift agreements, schedules, reconciliation, wire transfers, journal entries, and the ongoing accurate analysis of all financial activity. Record monthly investment activity, including purchases, sales, interest, dividends, fees, as well as realized gains/losses and unrealized gains/losses. Submit clear and concise monthly revenue and expense reports to a partnered government entity (Broward County Library), ensuring that information are precise and complete. Assist with annual year-end audit, interfacing with auditors and providing documentation/explanation as needed. Preparation of audited financial statements for Broward County Library, including footnote preparation. Review and reconcile NSU Museum of Arts monthly financial statement for senior management review. Record, verify, and reconcile, weekly deposits for a parking garage revenue account. Reconcile a cash advance account and reduce outstanding items by reviewing employee expense reports to determine status of the account (refund versus reimbursement). Prepare detailed schedules and reconciliations required for NSU's Annual Institutional Cost Allocation, which is used for budgeting and fundraising goals. Preparation of reconciliations, account analysis, and other materials required for extensive month-end and year-end closing processes. Analyzing and reconciling payroll general ledger accounts as well as preparing month-end payroll accrual journal entry. Assist in the development and coordination of activities related to multi-million dollar grants and clinical trial contracts including contract review, determination of account classification, analysis direct/indirect costs, and process related journal entries. Respond to management inquiries and assist on special projects or other administrative tasks. Created periodic reports comparing budgeted costs to actual costs. Staff Accountant 12/2005 + to 06/2011 Company Name – City , + State Accounting Clerk 12/2005 + to 06/2011 Company Name – City , + State Accounting Clerk 01/2005 + to 07/2012 Company Name – City , + State Prepared accurate and complete monthly financial statements for senior management, including preliminary work with journal entries, analysis, and reconciliations to accurately close month-end periods. Processed bi-weekly payroll, including compilation and input of employee timesheets into ADP, prepared payroll tax deposits, reconciled balances, and performed month-end close. Coordinated the bank statement review and reconciliation for multiple bank accounts. Supervised accounts payable function to ensure that correct account codes were used for expense items and capitalization. Responsible for accounts receivables including analyzing accounts and contacting past due clients to work out payment plans. Managed fixed asset additions, deletions, transfers, and modifications. Prepared, processed, and submitted all 1099s & 1096s Federal Tax Forms reflecting the accurate compilation and summary of employee/vendor data. Prepared daily and monthly cash flow analysis, Annual Personal Property, as well as Sales and Use Tax Returns for senior management review. Education Master of Accounting & Financial Management : 2012 Keller Graduate School of Management of DeVry University - + City , + State GPA: GPA: 3.91 GPA: 3.91 Master of Business Administration : 1 2011 - + Bachelor of Science : Technical Management Accounting 1 2010 Keller Graduate School of Management of DeVry University - + City , + State GPA: GPA: 3.96 magna cum laude GPA: 3.96 Technical Management magna cum laude Accounting DeVry University - + City , + State GPA: GPA: 3.79 GPA: 3.79 Skills Accounting, accounts payable, accounts receivables, accrual, administrative, ADP, Arts, budgeting, bi, cash flow, closing, concise, contracts, Certified Public Accountant, CPA, clients, documentation, senior management, financial, Financial Management, financial statements, Forms, fundraising, general ledger, government, grants, materials, Microsoft Office, Enterprise, Oracle, payroll, PeopleSoft, processes, QuickBooks, reconciling, Sales, SAP, Solomon, Tax, year-end ","
    SENIOR ACCOUNTANT
    Professional Summary
    Detail-oriented Accountant with 11 years effectively maintaining accurate accounting information for large-scale financial organizations.
    Skills
    • Strong communication skills
    • ERP (Enterprise Resource Planning) software
    • Certified Public Accountant (CPA)
    • QuickBooks expert
    • Superior attention to detail
    • Account reconciliation specialist
    • MS Office Suite
    • Budget analysis
    • Self-motivated professional
    • Advanced bookkeeping skills
    • SAP expertise
    • MS Office Suite
    Work History
    Senior Accountant 06/2011 + to Current
    Company Name – City , + State
    • Management of high level accounts including 280 endowment records totaling $85+ million and a private golf club account.
    • Oversight includes general ledger account activity, gift agreements, schedules, reconciliation, wire transfers, journal entries, and the ongoing accurate analysis of all financial activity.
    • Record monthly investment activity, including purchases, sales, interest, dividends, fees, as well as realized gains/losses and unrealized gains/losses.
    • Submit clear and concise monthly revenue and expense reports to a partnered government entity (Broward County Library), ensuring that information are precise and complete.
    • Assist with annual year-end audit, interfacing with auditors and providing documentation/explanation as needed.
    • Preparation of audited financial statements for Broward County Library, including footnote preparation.
    • Review and reconcile NSU Museum of Arts monthly financial statement for senior management review.
    • Record, verify, and reconcile, weekly deposits for a parking garage revenue account.
    • Reconcile a cash advance account and reduce outstanding items by reviewing employee expense reports to determine status of the account (refund versus reimbursement).
    • Prepare detailed schedules and reconciliations required for NSU's Annual Institutional Cost Allocation, which is used for budgeting and fundraising goals.
    • Preparation of reconciliations, account analysis, and other materials required for extensive month-end and year-end closing processes.
    • Analyzing and reconciling payroll general ledger accounts as well as preparing month-end payroll accrual journal entry.
    • Assist in the development and coordination of activities related to multi-million dollar grants and clinical trial contracts including contract review, determination of account classification, analysis direct/indirect costs, and process related journal entries.
    • Respond to management inquiries and assist on special projects or other administrative tasks.
    • Created periodic reports comparing budgeted costs to actual costs.
    Staff Accountant 12/2005 + to 06/2011
    Company Name – City , + State
    Accounting Clerk 12/2005 + to 06/2011
    Company Name – City , + State
    Accounting Clerk 01/2005 + to 07/2012
    Company Name – City , + State
    • Prepared accurate and complete monthly financial statements for senior management, including preliminary work with journal entries, analysis, and reconciliations to accurately close month-end periods.
    • Processed bi-weekly payroll, including compilation and input of employee timesheets into ADP, prepared payroll tax deposits, reconciled balances, and performed month-end close.
    • Coordinated the bank statement review and reconciliation for multiple bank accounts.
    • Supervised accounts payable function to ensure that correct account codes were used for expense items and capitalization.
    • Responsible for accounts receivables including analyzing accounts and contacting past due clients to work out payment plans.
    • Managed fixed asset additions, deletions, transfers, and modifications.
    • Prepared, processed, and submitted all 1099s & 1096s Federal Tax Forms reflecting the accurate compilation and summary of employee/vendor data.
    • Prepared daily and monthly cash flow analysis, Annual Personal Property, as well as Sales and Use Tax Returns for senior management review.
    Education
    Master of Accounting & Financial Management : 2012 Keller Graduate School of Management of DeVry University - + City , + State GPA: GPA: 3.91 GPA: 3.91
    Master of Business Administration : 1 2011 - +
    Bachelor of Science : Technical Management Accounting 1 2010 Keller Graduate School of Management of DeVry University - + City , + State GPA: GPA: 3.96 magna cum laude GPA: 3.96 Technical Management magna cum laude Accounting
    DeVry University - + City , + State GPA: GPA: 3.79 GPA: 3.79
    Skills
    Accounting, accounts payable, accounts receivables, accrual, administrative, ADP, Arts, budgeting, bi, cash flow, closing, concise, contracts, Certified Public Accountant, CPA, clients, documentation, senior management, financial, Financial Management, financial statements, Forms, fundraising, general ledger, government, grants, materials, Microsoft Office, Enterprise, Oracle, payroll, PeopleSoft, processes, QuickBooks, reconciling, Sales, SAP, Solomon, Tax, year-end
    ",ACCOUNTANT +14381464," SALES ASSOCIATE Summary My goal is to become associated with a company where i can utilize my skills and gain further experience while +enhancing the company's productivity and reputation. Experience 12/2014 to 02/2015 Sales Associate Company Name － City , State Manage store alone (3rd shift) +Stock items/coolers thoroughly +Clean parking lot +Sweep/mop store. 05/2012 to 09/2012 Dishwasher/cook Company Name － City , State Cooked and Cleaned working out of a Hawaiian food cart 01/2010 to 05/2015 Landscaper Company Name － City , State Customer service +Worked as Landscaper in Preston's Tree Service from Jan 2010 to May 2015 +Role :Concrete/Pavements +Roofing +Yard maintenance +Trim and cut trees +Pressure wash. Education 2013 Diploma David Douglas High School 3.0 Skills Excellent Customer service, Customer service, Works, Fast learner, Roofing ","
    SALES ASSOCIATE
    Summary
    My goal is to become associated with a company where i can utilize my skills and gain further experience while +enhancing the company's productivity and reputation.
    Experience
    12/2014 to 02/2015
    Sales Associate Company Name － City , State
    • Manage store alone (3rd shift) +Stock items/coolers thoroughly +Clean parking lot +Sweep/mop store.
    05/2012 to 09/2012
    Dishwasher/cook Company Name － City , State Cooked and Cleaned working out of a Hawaiian food cart
    01/2010 to 05/2015
    Landscaper Company Name － City , State
    • Customer service +Worked as Landscaper in Preston's Tree Service from Jan 2010 to May 2015 +Role :Concrete/Pavements +Roofing +Yard maintenance +Trim and cut trees +Pressure wash.
    Education
    2013
    Diploma David Douglas High School 3.0
    Skills
    Excellent Customer service, Customer service, Works, Fast learner, Roofing
    ",SALES +52979663," SENIOR HR Highlights Safety ManagementEmployee EngagementHR GeneralistTraining & DevelopmentOrganizationRecruiting & Succession Planning Accomplishments Experienced in union and non union manufacturing, sales & headquarter environments. Established North American region safety operations network across US & Canada, 7 manufacturing sites and 4separate business units, this model has been used in other functional areas. Experience Senior HR January 2007 to October 2010 Company Name － City , State Industrial Development DirectorNovember 2015 to CurrentDanone - Minster, OHDevelopment of consistent technical training to assure skill attainment across the 7 manufacturing sites in the region. Environmental, Health & Safety DirectorOctober 2010 to October 2015Dannon - Minster, OHEstablished and led regional safety and health network for 4 Dannon US sites. Expanded responsibilities to include allsafety auditing across 7 dairy Danone sites, waters division and baby nutrition divisions in the US. Attained One Team Award for the region attaining no lost time incidents during a time of growth.Expanded skill set to become an internal ISO 22000 quality auditor and a ISO 14001 Environmental auditor.Assured EHS transition for 2 newly acquired businesses.Lead on bio-vigilance, food and site security. Led site of 400 employees and 200 contractors in HR, training and safety functions during a time of high growth andextensive change. Key contributor for negotiation team first union contract with BCTGM resulting in millions of dollars of savings inbenefit costs over the term of the 5 year contract. Implemented behavior based safety methods to reduce lost time from 12 to zero resulting in a 3 year record of nolost time incidents.Transitioned and reduced 24 shift configurations to 4 by implementing 12 hour 24/7 shift organization.Succession plan recruiter lead to assure bench strength in industrial manager and supervisor roles. January 2002 to April 2007 Company Name A Bayer Material Science Company - Sheffield, MALed HR/Training functions for 5 New England States. Closed one facility including outplacement of personnel.Team member for carve in team to align another site into a wholly owned subsidiary of Bayer.Transitioned 24/5 operations to a 24/7 schedule after successfully defeating union organizing campaign.Led cross-functional training team to attain $141,000 Massachusetts workforce development training grant.Assured completion of training of new employees and cross training of personnel from hourly to executive level. Implemented crisis management process, including negotiating local employee assistance vendor incoordination with national contract.Oversaw recruiting activities to identify top talent using consistent, high impact recruiting and compensationmethods.Contributed to the Job Safety Behavior Observation process (JSBO) by conducting ongoing health, safety andISO audits. Reason left - trailing spouse. January 2000 to February 2002 Company Name Angola, INServed as process owner for operations of human resources functions, operations quality organization, as well asliaison to division and corporate information systems and finance functions. Facilitated staff role identification and structure to provide support to customer-centric organization.Led order fulfillment team. Reduced errors by 83% using structured problem solving approach.Implemented performance management process. Reason left - plant closure Human Resource ManagerJuly 1996 to December 1999Ingersoll-Rand ARO Fluid Products Division - Angola, INManaged human resource functions, including safety, training and development, workers' compensation, organizational effectiveness, staffing, payroll and labor negotiations. Served as chief spokesperson in UAW contract negotiations team integrating cell based and skill based paylanguage.Communicated and implemented policies and procedures, including Americans with Disabilities (ADA) andFamily Medical Leave Act (FMLA).Contributed to Kaizen, suggestions, business strategy planning, and safety teams as well as quality advantagetraining, quality of leadership, and money stream training.Reduced absenteeism from 4% to 1.5%.Implemented case management and return to work programs, reducing average lost days from 273 to zero.Reduced workers' compensation costs by 62%.Closed 114 grievances without arbitration in 3 years. Human Resource ManagerFebruary 1989 to March 1996Hendrickson Truck Suspension - Kendallville, INOversaw human resource functions for multiplant operations. Functions include safety, training and development,workers' compensations, organization effectiveness, staffing and labor negotiations. Managed 3 direct reports Implemented first HRIS - ABRAAttained 3 promotions and received the Hendrickson President's Award. Reason left - reorganization. Education Bachelor of Science : Personnel , 1988 Purdue University － City , State , USA Personnel Associate of Science : Supervision , 1987 Purdue University － City , State , USA Supervision Associate of Science : Plant and Soil Science , 1985 State University of New York - Cobleskill － State , USA Plant and Soil Science Skills ADA, approach, arbitration, auditing, business strategy, case management, contract negotiations, crisis management, finance, functional, HRIS, Human Resource, human resources, HR, information systems, ISO, leadership, Material Science, money, negotiating, negotiation, negotiations, network, organizing, organizational, payroll, performance management, personnel, policies, problem solving, quality, recruiting, recruiter, Safety, staffing, structured, supervisor, technical training ","
    SENIOR HR
    Highlights
    Safety ManagementEmployee EngagementHR GeneralistTraining & DevelopmentOrganizationRecruiting & Succession Planning
    Accomplishments
    • Experienced in union and non union manufacturing, sales & headquarter environments.
    • Established North American region safety operations network across US & Canada, 7 manufacturing sites and 4separate business units, this model has been used in other functional areas.
    Experience
    Senior HR
    January 2007 to October 2010     Company Name － City , State
    • Industrial Development DirectorNovember 2015 to CurrentDanone - Minster, OHDevelopment of consistent technical training to assure skill attainment across the 7 manufacturing sites in the region.
    • Environmental, Health & Safety DirectorOctober 2010 to October 2015Dannon - Minster, OHEstablished and led regional safety and health network for 4 Dannon US sites.
    • Expanded responsibilities to include allsafety auditing across 7 dairy Danone sites, waters division and baby nutrition divisions in the US.
    • Attained One Team Award for the region attaining no lost time incidents during a time of growth.Expanded skill set to become an internal ISO 22000 quality auditor and a ISO 14001 Environmental auditor.Assured EHS transition for 2 newly acquired businesses.Lead on bio-vigilance, food and site security.
    • Led site of 400 employees and 200 contractors in HR, training and safety functions during a time of high growth andextensive change.
    • Key contributor for negotiation team first union contract with BCTGM resulting in millions of dollars of savings inbenefit costs over the term of the 5 year contract.
    • Implemented behavior based safety methods to reduce lost time from 12 to zero resulting in a 3 year record of nolost time incidents.Transitioned and reduced 24 shift configurations to 4 by implementing 12 hour 24/7 shift organization.Succession plan recruiter lead to assure bench strength in industrial manager and supervisor roles.
    January 2002 to April 2007 Company Name
    • A Bayer Material Science Company - Sheffield, MALed HR/Training functions for 5 New England States.
    • Closed one facility including outplacement of personnel.Team member for carve in team to align another site into a wholly owned subsidiary of Bayer.Transitioned 24/5 operations to a 24/7 schedule after successfully defeating union organizing campaign.Led cross-functional training team to attain $141,000 Massachusetts workforce development training grant.Assured completion of training of new employees and cross training of personnel from hourly to executive level.
    • Implemented crisis management process, including negotiating local employee assistance vendor incoordination with national contract.Oversaw recruiting activities to identify top talent using consistent, high impact recruiting and compensationmethods.Contributed to the Job Safety Behavior Observation process (JSBO) by conducting ongoing health, safety andISO audits.
    • Reason left - trailing spouse.
    January 2000 to February 2002 Company Name
    • Angola, INServed as process owner for operations of human resources functions, operations quality organization, as well asliaison to division and corporate information systems and finance functions.
    • Facilitated staff role identification and structure to provide support to customer-centric organization.Led order fulfillment team.
    • Reduced errors by 83% using structured problem solving approach.Implemented performance management process.
    • Reason left - plant closure Human Resource ManagerJuly 1996 to December 1999Ingersoll-Rand ARO Fluid Products Division - Angola, INManaged human resource functions, including safety, training and development, workers' compensation, organizational effectiveness, staffing, payroll and labor negotiations.
    • Served as chief spokesperson in UAW contract negotiations team integrating cell based and skill based paylanguage.Communicated and implemented policies and procedures, including Americans with Disabilities (ADA) andFamily Medical Leave Act (FMLA).Contributed to Kaizen, suggestions, business strategy planning, and safety teams as well as quality advantagetraining, quality of leadership, and money stream training.Reduced absenteeism from 4% to 1.5%.Implemented case management and return to work programs, reducing average lost days from 273 to zero.Reduced workers' compensation costs by 62%.Closed 114 grievances without arbitration in 3 years.
    • Human Resource ManagerFebruary 1989 to March 1996Hendrickson Truck Suspension - Kendallville, INOversaw human resource functions for multiplant operations.
    • Functions include safety, training and development,workers' compensations, organization effectiveness, staffing and labor negotiations.
    • Managed 3 direct reports Implemented first HRIS - ABRAAttained 3 promotions and received the Hendrickson President's Award.
    • Reason left - reorganization.
    Education
    Bachelor of Science : Personnel , 1988 Purdue University － City , State , USA Personnel
    Associate of Science : Supervision , 1987 Purdue University － City , State , USA Supervision
    Associate of Science : Plant and Soil Science , 1985 State University of New York - Cobleskill － State , USA Plant and Soil Science
    Skills
    ADA, approach, arbitration, auditing, business strategy, case management, contract negotiations, crisis management, finance, functional, HRIS, Human Resource, human resources, HR, information systems, ISO, leadership, Material Science, money, negotiating, negotiation, negotiations, network, organizing, organizational, payroll, performance management, personnel, policies, problem solving, quality, recruiting, recruiter, Safety, staffing, structured, supervisor, technical training
    ",HR +24610685," SALES ENGINEER Summary I am currently looking to advance my career in a position that offers a greater challenge, and the opportunity to enhance the company's productivity and reputation. With my educational background and the experience which I have gained in my previous position, I can effectively connect with customers, sales team, and the professional services department. Skills Strong analytical skills Excellent communication skills Strong interpersonal skills Critical thinker Data mining Data quality Data warehousing Database management Experience Sales Engineer November 2016 to May 2017 Company Name － City , State Deliver insight to clients via Webex about Mirth Solutions, primarily Mirth Connect, appliances and other NextGen Product solutions. Prepare a sales reports via salesforce by collecting, analyzing, and summarizing sales information and R&D and application trends. Provide expert level product consultation to align implementation deliverables with client expectations and sales objectives. Perform current state reviews and future state recommendations to enhance productivity and increase ROI. Achieved organizational objectives for the development and delivery of complex, multi-product proposals such as quotes, RFP's, and SOW's; to be delivered within timely and accurate manner. Review all proposals, whether by writing new content, editing technical content, and coaching other team members while ensuring that the proposal was compliant, compelling and aligned to client requirements and business drivers. EHR Application Specialist April 2014 to March 2016 Company Name － City , State Reviewed and analyzed pre-existing artifacts and associated applications to understand as-is process. Troubleshoot EHR/EMR case for Hosted clients by locating, reproducing issue, and using SQL Server Management Studio, SQL Statements, SQL Profiler, SQL Tracing. Communicate with development team regarding the application Defects and Enhancement Request while working with the support team to ensure the team meets goals at all times. Analyze and independently identify complex problems within the content-based software and/or a stakeholder's data to create requirements. Exercise independent judgment to determine the appropriate course of action to be taken based on the analysis performed and all possible solutions in order to determine the most appropriate way to define requirements. Xaxis, (24/7 Media. Business Data Analyst December 2013 to January 2014 Company Name － City , State Monitor, Analyzing, and Optimizing campaigns via Open Ad Stream (Ad Server), AppNexus, and Saleforce while being an expert on all areas of the sites and be able to make recommendations on placements based on key categories and clients. Understand the varied needs of and specific business objectives/goals of Client. Analyzing and identifying the trends and/or issues within data, and be able to make changes and/or recommendations to optimize. Perform regular quality checks (QC) of large data sets and large data loads through Oracle. Extracted, compiled and tracked data, and analyzed data to generate reports using advanced Excel functions to generate spreadsheets and pivot tables. Manage deliverables and requests for new retailers, items and data coverage. Data management tasks including receiving retail data from partners, data scrubbing, data loading into OAS application, data attribution and mapping. Education and Training B.S : Business Administration, Management & Marketing Option , May 2014 The Pennsylvania State University Business Administration, Management & Marketing Option 3.51 Dean's List (6) Master of Professional Studies in Data Analytics – Business Analytics Option , 2018 The Pennsylvania State University － City , State Master of Professional Studies : Data Analytics - Business Analytics Option , Present The Pennsylvania State University Data Analytics - Business Analytics Option 3.71 Marketing Assistant , October 2014 I.C.A.P (Indian Cultural Association of Pennsylvania) － City , State Marketing Assistant Complete event planning by analyzing budgetary constraints +*Gain communication and relationship building skills while interacting with members during event setups +*Market events through social media, while marketing the brand through self-branding Interests SASA (South Asian Student Association), Penn State Abington +Vice President / Event Coordinator / Technical analysis September 2010 - May 2014 +*Plan events to increase communication and cultural awareness on campus and in the community +*Participate in strategic planning meetings for the future of the organization and technical analysis of theatrical graphics aspects of events such as designing fliers, brochures, invitations, and profiles. Languages Trilingual - English, Hindi, and Guajarati Technical Qualifications Communication: Trilingual – English, Hindi, and Gujarati Documentation Tools: Microsoft Office Suite, Enterprise Architect Project Management: JIRA, Rally Methodologies: SDLC, Agile, and Scrum Language Familiarity: SQL, CSS, JavaScript, XML, HTML, XHTML, and HTML5 Data BI Tools: Tableau, R, SAS, and Excel Database Tools: MySQL, Microsoft SQL Server, and Oracle Network Software: Citric and MS Remote desktop CRM Applications: Salesforce, and Service Desk Enterprise Operating Systems: Windows XP/Vista/7/8/, Mac OSX 10, iOS, Android Additional Information SASA (South Asian Student Association), Penn State Abington +Vice President / Event Coordinator / Technical analysis September 2010 - May 2014 +*Plan events to increase communication and cultural awareness on campus and in the community +*Participate in strategic planning meetings for the future of the organization and technical analysis of theatrical graphics aspects of events such as designing fliers, brochures, invitations, and profiles. ","
    SALES ENGINEER
    Summary
    I am currently looking to advance my career in a position that offers a greater challenge, and the opportunity to enhance the company's productivity and reputation. With my educational background and the experience which I have gained in my previous position, I can effectively connect with customers, sales team, and the professional services department.
    Skills
    • Strong analytical skills
    • Excellent communication skills
    • Strong interpersonal skills
    • Critical thinker
    • Data mining
    • Data quality
    • Data warehousing
    • Database management
    Experience
    Sales Engineer
    November 2016 to May 2017     Company Name － City , State
    • Deliver insight to clients via Webex about Mirth Solutions, primarily Mirth Connect, appliances and other NextGen Product solutions.
    • Prepare a sales reports via salesforce by collecting, analyzing, and summarizing sales information and R&D and application trends.
    • Provide expert level product consultation to align implementation deliverables with client expectations and sales objectives.
    • Perform current state reviews and future state recommendations to enhance productivity and increase ROI.
    • Achieved organizational objectives for the development and delivery of complex, multi-product proposals such as quotes, RFP's, and SOW's; to be delivered within timely and accurate manner.
    • Review all proposals, whether by writing new content, editing technical content, and coaching other team members while ensuring that the proposal was compliant, compelling and aligned to client requirements and business drivers.
    EHR Application Specialist
    April 2014 to March 2016     Company Name － City , State
    • Reviewed and analyzed pre-existing artifacts and associated applications to understand as-is process.
    • Troubleshoot EHR/EMR case for Hosted clients by locating, reproducing issue, and using SQL Server Management Studio, SQL Statements, SQL Profiler, SQL Tracing.
    • Communicate with development team regarding the application Defects and Enhancement Request while working with the support team to ensure the team meets goals at all times.
    • Analyze and independently identify complex problems within the content-based software and/or a stakeholder's data to create requirements.
    • Exercise independent judgment to determine the appropriate course of action to be taken based on the analysis performed and all possible solutions in order to determine the most appropriate way to define requirements.
    • Xaxis, (24/7 Media.
    Business Data Analyst
    December 2013 to January 2014     Company Name － City , State
    • Monitor, Analyzing, and Optimizing campaigns via Open Ad Stream (Ad Server), AppNexus, and Saleforce while being an expert on all areas of the sites and be able to make recommendations on placements based on key categories and clients.
    • Understand the varied needs of and specific business objectives/goals of Client.
    • Analyzing and identifying the trends and/or issues within data, and be able to make changes and/or recommendations to optimize.
    • Perform regular quality checks (QC) of large data sets and large data loads through Oracle.
    • Extracted, compiled and tracked data, and analyzed data to generate reports using advanced Excel functions to generate spreadsheets and pivot tables.
    • Manage deliverables and requests for new retailers, items and data coverage.
    • Data management tasks including receiving retail data from partners, data scrubbing, data loading into OAS application, data attribution and mapping.
    Education and Training
    B.S : Business Administration, Management & Marketing Option , May 2014 The Pennsylvania State University Business Administration, Management & Marketing Option 3.51 Dean's List (6)
    Master of Professional Studies in Data Analytics – Business Analytics Option , 2018 The Pennsylvania State University － City , State
    Master of Professional Studies : Data Analytics - Business Analytics Option , Present The Pennsylvania State University Data Analytics - Business Analytics Option 3.71
    Marketing Assistant , October 2014 I.C.A.P (Indian Cultural Association of Pennsylvania) － City , State Marketing Assistant Complete event planning by analyzing budgetary constraints +*Gain communication and relationship building skills while interacting with members during event setups +*Market events through social media, while marketing the brand through self-branding
    Interests
    SASA (South Asian Student Association), Penn State Abington +Vice President / Event Coordinator / Technical analysis September 2010 - May 2014 +*Plan events to increase communication and cultural awareness on campus and in the community +*Participate in strategic planning meetings for the future of the organization and technical analysis of theatrical graphics aspects of events such as designing fliers, brochures, invitations, and profiles.
    Languages
    Trilingual - English, Hindi, and Guajarati
    Technical Qualifications
    Communication: Trilingual – English, Hindi, and Gujarati
    Documentation Tools: Microsoft Office Suite, Enterprise Architect
    Project Management: JIRA, Rally Methodologies: SDLC, Agile, and Scrum
    Language Familiarity: SQL, CSS, JavaScript, XML, HTML, XHTML, and HTML5
    Data BI Tools: Tableau, R, SAS, and Excel
    Database Tools: MySQL, Microsoft SQL Server, and Oracle
    Network Software: Citric and MS Remote desktop
    CRM Applications: Salesforce, and Service Desk Enterprise
    Operating Systems: Windows XP/Vista/7/8/, Mac OSX 10, iOS, Android
    Additional Information
    • SASA (South Asian Student Association), Penn State Abington +Vice President / Event Coordinator / Technical analysis September 2010 - May 2014 +*Plan events to increase communication and cultural awareness on campus and in the community +*Participate in strategic planning meetings for the future of the organization and technical analysis of theatrical graphics aspects of events such as designing fliers, brochures, invitations, and profiles.
    ",SALES +33135102," FINANCIAL AID SPECIALIST Summary Dedicated results-oriented business professional experienced in customer service and financial aid administration. Superior communication and training skills, builds positive relations with internal and external clients. Versatile problem solver who implements plans that exceed objectives. Technically proficient in Sunguard's Banner and Ellucian's Datatel Colleague student information systems as well as Microsoft business applications: Additional capabilities in: + Customer Service Budget Management Business Analysis + Problem Resolution Productivity Improvements Process Enhancements + Training Documentation Planning/Organization Professional Experience Financial Aid Specialist January 2012 to Current Company Name － City , State Counsels and advises students concerning financial aid opportunities, application processes and financial management strategies. Educates students in the identification of all sources of financial aid available, including the requirements and regulations within programs. Successfully manages $30,000 annual childcare assistance budget. Interprets, implements and ensures the College is in compliance with state and federal agencies by maintaining a thorough knowledge of federal and state financial aid, scholarship rules and regulations. Determines eligibility and awards financial aid applicants utilizing various software packages. This includes processing applications and corrections, document tracking, completing the verification process, generating tracking and award notifications. Develops and maintains effective working relationships with client/customer in order to initiate, facilitate, and complete work in assigned student service program area. Prepares, updates and coordinates policies and procedures for administering the Federal Pell Grant, North Carolina Community College Grants, Education Lottery Scholarship, and childcare assistance fund programs. Performs research, data collection, and analysis of information, and report writing. Utilizes, reconciles, and manipulates data from different internal and external software. Student Services Specialist/Financial Aid Counselor January 2010 to January 2012 Company Name － State Counsels prospective and enrolled students, parents and community members on all aspects of financial aid. Reconciles differences that arise between what was awarded and what the student is eligible to receive for state and federal student aid. Communicates and works with employees to gain understanding of a commitment to set work standards, processes, and procedures. Develops and maintains effective working relationships with client/customer in order to initiate, facilitate, and complete work in assigned student service program area. Performs research, data collection, and analysis of information, and report writing. Utilizes, reconciles, and manipulates data from different internal and external software systems. Selected Accomplishments Achieved Financial Aid Employee of the Quarter for 3rd Quarter of 2010 for superior performance. January 2007 to January 2010 Company Name － City , State Special Assets Adjuster 1 Minimizes delinquency rates on retail loans through successful negotiations and problem resolution with clients. Improves processes in management of delinquent loans-through thorough analysis-preventing foreclosures, charge-offs, and repossessions. Updates management and branch lenders with regular reports on project progress and outcomes. Ensures accurate, up-to-date processing and documentation after review of loan services files. Selected Accomplishments Contributed to a drop in delinquency from 9.98% to just 3.12% in 1 year through personal achievement and productivity-enhancing suggestions, such as starting with past-60-day notices first. Doubled monthly collections goal, exceeding $105,000 in December 2008. Selected to join a workflow analysis team, documenting critical data surrounding daily activity. Education and Training Bachelor of Science : Business Administration Finance Management Information Systems , 2008 UNIVERSITY OF NORTH CAROLINA AT PEMBROKE － State Business Administration Finance Management Information Systems Affiliations Member, National Association of Student Financial Aid Administrators, 2010 - Present +Member, Southern Association of Student Financial Aid Administrators, 2012 - Present +Member, North Carolina Association of Student Financial Aid Administrators, 2010 - Present Skills budget, client, clients, data collection, documentation, Financial, financial management, Grants, 98, works, negotiations, policies, problem resolution, processes, Improves processes, progress, report writing, research, retail, workflow analysis ","
    FINANCIAL AID SPECIALIST
    Summary
    Dedicated results-oriented business professional experienced in customer service and financial aid administration. Superior communication and training skills, builds positive relations with internal and external clients. Versatile problem solver who implements plans that exceed objectives. Technically proficient in Sunguard's Banner and Ellucian's Datatel Colleague student information systems as well as Microsoft business applications: Additional capabilities in: + Customer Service Budget Management Business Analysis + Problem Resolution Productivity Improvements Process Enhancements + Training Documentation Planning/Organization
    Professional Experience
    Financial Aid Specialist
    January 2012 to Current     Company Name － City , State
    • Counsels and advises students concerning financial aid opportunities, application processes and financial management strategies.
    • Educates students in the identification of all sources of financial aid available, including the requirements and regulations within programs.
    • Successfully manages $30,000 annual childcare assistance budget.
    • Interprets, implements and ensures the College is in compliance with state and federal agencies by maintaining a thorough knowledge of federal and state financial aid, scholarship rules and regulations.
    • Determines eligibility and awards financial aid applicants utilizing various software packages.
    • This includes processing applications and corrections, document tracking, completing the verification process, generating tracking and award notifications.
    • Develops and maintains effective working relationships with client/customer in order to initiate, facilitate, and complete work in assigned student service program area.
    • Prepares, updates and coordinates policies and procedures for administering the Federal Pell Grant, North Carolina Community College Grants, Education Lottery Scholarship, and childcare assistance fund programs.
    • Performs research, data collection, and analysis of information, and report writing.
    • Utilizes, reconciles, and manipulates data from different internal and external software.
    Student Services Specialist/Financial Aid Counselor
    January 2010 to January 2012     Company Name － State
    • Counsels prospective and enrolled students, parents and community members on all aspects of financial aid.
    • Reconciles differences that arise between what was awarded and what the student is eligible to receive for state and federal student aid.
    • Communicates and works with employees to gain understanding of a commitment to set work standards, processes, and procedures.
    • Develops and maintains effective working relationships with client/customer in order to initiate, facilitate, and complete work in assigned student service program area.
    • Performs research, data collection, and analysis of information, and report writing.
    • Utilizes, reconciles, and manipulates data from different internal and external software systems.
    • Selected Accomplishments Achieved Financial Aid Employee of the Quarter for 3rd Quarter of 2010 for superior performance.
    January 2007 to January 2010 Company Name － City , State
    • Special Assets Adjuster 1 Minimizes delinquency rates on retail loans through successful negotiations and problem resolution with clients.
    • Improves processes in management of delinquent loans-through thorough analysis-preventing foreclosures, charge-offs, and repossessions.
    • Updates management and branch lenders with regular reports on project progress and outcomes.
    • Ensures accurate, up-to-date processing and documentation after review of loan services files.
    • Selected Accomplishments Contributed to a drop in delinquency from 9.98% to just 3.12% in 1 year through personal achievement and productivity-enhancing suggestions, such as starting with past-60-day notices first.
    • Doubled monthly collections goal, exceeding $105,000 in December 2008.
    • Selected to join a workflow analysis team, documenting critical data surrounding daily activity.
    Education and Training
    Bachelor of Science : Business Administration Finance Management Information Systems , 2008 UNIVERSITY OF NORTH CAROLINA AT PEMBROKE － State Business Administration Finance Management Information Systems
    Affiliations
    Member, National Association of Student Financial Aid Administrators, 2010 - Present +Member, Southern Association of Student Financial Aid Administrators, 2012 - Present +Member, North Carolina Association of Student Financial Aid Administrators, 2010 - Present
    Skills
    budget, client, clients, data collection, documentation, Financial, financial management, Grants, 98, works, negotiations, policies, problem resolution, processes, Improves processes, progress, report writing, research, retail, workflow analysis
    ",BANKING +91539554," MEDIA WEATHER FORECASTER Summary Skilled weather forecaster with experience in the media network. Familiar with SmartMET system to make short and medium range forecasts at any spatial scale. Highlights Communication skills Adaptability Common software application knowledge Demonstrated organizational/planning skills ability to improvise good performance under difficult situations team work experience reliable Accomplishments Served on a meteorological office for 6 years and as a weather office team leader for 3 years. Completed advanced research of Severe Local Storms and Weather forecast evaluation. Secured feature article in Cuban Meteorlogical Magazine. Represented Cuban Weather Service in workshops and training courses in United States and China. Attended postgraduated courses. Participated in conferences and meetings as speaker. Produced over 3 or 4 TV and Radio broadcasts each week for 4 straight years. Interviewed on Television and spoke about weather forecasts, warnings an hazards. Experience Media Weather Forecaster March 2010 to November 2014 Company Name － City Presented local weather news and feature reports in the public radio style on both local and national weather news programs. Introduced fresh and new angles on previously-reported material to update and inform the audience. Combined video, audio and graphics to effectively convey each report and forecast. Effectively explained the hazards and vulnerabilities that the people could expect and confront in some dangerous weather conditions. Superior Specialist in Meteorology September 2008 to November 2014 Company Name － City Created technical and research documents such as: daily and weekly forecasts, discussions and warnings. Analyzed the meteorological conditions affecting peoples life and economic features. Assisted in developing scientific analysis software. Conducted research in Severe Local Storms and Weather forecast evaluation, specifically dangerous meteorological systems. Developed effective working relations with groups, individuals, agencies and the public. Supervised technical and professional staff. Guaranteed all data met stringent quality control standards. Trained new personnel and interns on office functions. Maintained a high rate of accuracy over a 85 % in daily forecast evaluation. September 2008 to November 2014 Education Bachelor degree : Meteorology , 2008 Institute of Technology and Applied Sciences － City , Cuba Diplomat Course “Evaluation of Ecological and Climatic Risks and Environmental Impact” University of Alicante, Spain - INSTEC, Cuba. 190h, 09/2006-05/2007. Earned First place, General Meteorology Commission in the Students Scientific Forum, Winner of “Benito Viñes S. J” Prize that its granted by the Cuban Meteorological Society, for students category, 2007. Attended conferences and conventions as speaker from 2003 till 2008. Graduated with honors and 6.13 GPA. Continuing education in Meteorology Postgraduate courses. Affiliations •Cuban Meteorological Society from 2004 till 2014. Personal Information Place of Birth: Havana Date of Birth: 28th of January, 1986 Sex: Female Status: Single Publications •Y. Martínez, G. Acosta: “Thunderstorms in Pinar del Río province”, Memories of the III Cuban Congress of Meteorology. Electronic Edition, 2005. ISBN: 959-7160-31-5. •Y. Martínez , G. Acosta: “Sinoptic configurations that are favorable for tornadoes in the western region”, Memories of the IV Cuban Congress of Meteorology. Electronic Edition, 2007. ISBN: 978-959-7167-12-9. •Y. Martínez, M. Carnesoltas, A. Martínez, N. Quintana, M. Sierra, G. Aguilar, G. Acosta: “Hailstorms in Camagüey province”, Memories of the Tropic Convention 2008. Electronic Edition, 2008. ISBN: 978-959-282-079-1. •Y. Martínez, G. Aguilar, M. Carnesoltas: “Termodinamic conditions asociated to hailstorms”, Memories of the V Cuban Congress of Meteorology. Electronic Edition, 2009. ISBN: 978-959-7167-20-4. •Y. Martínez: “Termodinamic conditions asociated to hailstorms in Camagüey”. Cuban Journal of Meteorology, Vol.17, No.2, 2011. ISBN: 0-864-151-1. •Y. Martínez, G. Aguilar, M. Carnesoltas: “Hailstorms and its relationships with wet bulb 0 0C isotherm”. Cuban Journal of Meteorology, Vol.17, No.2, 2011. ISBN: 0-864-151-1. •Y. Martínez: “A evaluation proposal of Cold fronts arrive at short and medium range”, Memories of the VII Cuban Congress of Meteorology. Electronic Edition, 2013. Languages Spanish, English Skills People Skills: enthusiastic people person, advanced problem-solving, great organizational skills. Weahter Forecast: SmartMET work station, Statistical Analysis Software, Numerical models analysis, Observational Data Analysis, Satellite and Radar workstation. ","
    MEDIA WEATHER FORECASTER
    Summary

    Skilled weather forecaster with experience in the media network. Familiar with SmartMET system to make short and medium range forecasts at any spatial scale.

    Highlights
    • Communication skills
    • Adaptability
    • Common software application knowledge
    • Demonstrated organizational/planning skills
    • ability to improvise
    • good performance under difficult situations
    • team work experience
    • reliable
    Accomplishments
    • Served on a meteorological office for 6 years and as a weather office team leader for 3 years.
    • Completed advanced research of Severe Local Storms and Weather forecast evaluation.
    • Secured feature article in Cuban Meteorlogical Magazine.
    • Represented Cuban Weather Service in workshops and training courses in United States and China.
    • Attended postgraduated courses.
    • Participated in conferences and meetings as speaker.
    • Produced over 3 or 4 TV and Radio broadcasts each week for 4 straight years.
    • Interviewed on Television and spoke about weather forecasts, warnings an hazards.
    Experience
    Media Weather Forecaster
    March 2010 to November 2014     Company Name － City
    • Presented local weather news and feature reports in the public radio style on both local and national weather news programs.
    • Introduced fresh and new angles on previously-reported material to update and inform the audience.
    • Combined video, audio and graphics to effectively convey each report and forecast.
    • Effectively explained the hazards and vulnerabilities that the people could expect and confront in some dangerous weather conditions.
    Superior Specialist in Meteorology
    September 2008 to November 2014     Company Name － City
    • Created technical and research documents such as: daily and weekly forecasts, discussions and warnings.
    • Analyzed the meteorological conditions affecting peoples life and economic features.
    • Assisted in developing scientific analysis software.
    • Conducted research in Severe Local Storms and Weather forecast evaluation, specifically dangerous meteorological systems.
    • Developed effective working relations with groups, individuals, agencies and the public.
    • Supervised technical and professional staff.
    • Guaranteed all data met stringent quality control standards.
    • Trained new personnel and interns on office functions.
    • Maintained a high rate of accuracy over a 85 % in daily forecast evaluation.
    September 2008 to November 2014
    Education
    Bachelor degree : Meteorology , 2008 Institute of Technology and Applied Sciences － City , Cuba
    • Diplomat Course “Evaluation of Ecological and Climatic Risks and Environmental Impact” University of Alicante, Spain - INSTEC, Cuba. 190h, 09/2006-05/2007.
    • Earned First place, General Meteorology Commission in the Students Scientific Forum, Winner of “Benito Viñes S. J” Prize that its granted by the Cuban Meteorological Society, for students category, 2007.
    • Attended conferences and conventions as speaker from 2003 till 2008.
    • Graduated with honors and 6.13 GPA.
    • Continuing education in Meteorology Postgraduate courses.
    Affiliations

    •Cuban Meteorological Society from 2004 till 2014.

    Personal Information
    • Place of Birth: Havana
    • Date of Birth: 28th of January, 1986
    • Sex: Female
    • Status: Single

    Publications

    •Y. Martínez, G. Acosta: “Thunderstorms in Pinar del Río province”, Memories of the III Cuban Congress of Meteorology. Electronic Edition, 2005. ISBN: 959-7160-31-5.

    •Y. Martínez , G. Acosta: “Sinoptic configurations that are favorable for tornadoes in the western region”, Memories of the IV Cuban Congress of Meteorology. Electronic Edition, 2007. ISBN: 978-959-7167-12-9.

    •Y. Martínez, M. Carnesoltas, A. Martínez, N. Quintana, M. Sierra, G. Aguilar, G. Acosta: “Hailstorms in Camagüey province”, Memories of the Tropic Convention 2008. Electronic Edition, 2008. ISBN: 978-959-282-079-1.

    •Y. Martínez, G. Aguilar, M. Carnesoltas: “Termodinamic conditions asociated to hailstorms”, Memories of the V Cuban Congress of Meteorology. Electronic Edition, 2009. ISBN: 978-959-7167-20-4.

    •Y. Martínez: “Termodinamic conditions asociated to hailstorms in Camagüey”. Cuban Journal of Meteorology, Vol.17, No.2, 2011. ISBN: 0-864-151-1.

    •Y. Martínez, G. Aguilar, M. Carnesoltas: “Hailstorms and its relationships with wet bulb 0 0C isotherm”. Cuban Journal of Meteorology, Vol.17, No.2, 2011. ISBN: 0-864-151-1.

    •Y. Martínez: “A evaluation proposal of Cold fronts arrive at short and medium range”, Memories of the VII Cuban Congress of Meteorology. Electronic Edition, 2013.

    Languages
    Spanish, English
    Skills

    People Skills: enthusiastic people person, advanced problem-solving, great organizational skills.

    Weahter Forecast: SmartMET work station, Statistical Analysis Software, Numerical models analysis, Observational Data Analysis, Satellite and Radar workstation.


    ",DIGITAL-MEDIA +22894544," DRIVER/MANAGER Professional Summary 4 years of total customer service and physical labor. Great time management and interpersonal skills. The perfect team player and top of the line customer service. I'm looking to fill a position where I can not only sharpen my skills in the work place, but also contribute to any business to help it grow more. Experience Driver/Manager , 06/2015 to 10/2015 Company Name - City , State Loading and unloading truck at warehouse during assigned times, ensuring customers were happy with their products, unloading for individual contractors or residents upon product delivery; built relationship to better give our customers the best quality of good as well as customer service. Further increased my role within the company, where I would manage a spoke route that would deliver merchandise by bicycle and tricycle. I handpicked orders depending on time frame and quantity, then loaded bikes and tricycle depending on distance as well as timeframe. Maintained. Dispatched each cyclist to ensure we meet time schedules and budget expenses. During deliveries and at end of day I recorded all deliveries, calculated late and early drop offs, missing or wrong orders, which cyclist delivered each order, also emailed day results to Amazon managers and warehouse managers. Personal Accountant , 03/2008 to 12/2015 Company Name - City , State Gather and organize patient billing data, inclusive of demographics, insurance and appointment needs. Manage front desk, inclusive of answering calls, greeting and logging patients into system, confirming appointments as necessary. Responsible for open and close, as well as safety procedures supporting facility requirements, disposal of hazardous material, Filed Patient charts post examination and logged appointments into data base. Reviewed patient accounts, gave references to other doctors. Construction , 12/2007 to 05/2008 Company Name - City , State Worked on home renovations, business offices, Red Lion Hotel Convention center construction, backyards, all with a licensed contractor to different sites on the east side. Bellevue towers, offices, hotels, and residential properties, few out of state projects in Portland, OR as well). Prepped for lead construction. Overshadowed a professional contractor, traveled with professional contractor. Education High School Diploma Graduated : communications , 2017 GPA: GPA: 3.3 GPA: 3.3 communications Attended Shoreline CC for 2 years where I obtained my AA in general studies, as well as courses in Psychology and Kinesiology. Interests Captain of my high school and JUCO basketball team. Winning multiple team awards. Helped coach and trained younger athletes to maximize their potential as athletes, students, and individuals. Competed in Men's Basketball at Shoreline CC; helped take my team to NWACC's. Competed in Track at Juanita High School my senior year for the first time and made it to districts. Participated in the BSU (black student union) at Bellevue College. Where I helped plan, organize, and execute meetings and school activities to pass down knowledge and help other students become what they have set out to be. Personal Information Very diverse individual coming from a multiracial house hold. With other plans to become a successful individual later on in my life. Working and living for my future and not for the moment being. Respect, courtesy, and communication are very important to me as I feel these three characteristic have helped me in life so far and can never hold me back in any situation. Additional Information ACKNOWLEDGEMENT(S) AND ACCOMPLISHMEMTS Great Microsoft Office Skills Captain of my high school and JUCO basketball team. Winning multiple team awards. Helped coach and trained younger athletes to maximize their potential as athletes, students, and individuals. Competed in Men's Basketball at Shoreline CC; helped take my team to NWACC's. Competed in Track at Juanita High School my senior year for the first time and made it to districts. Participated in the BSU (black student union) at Bellevue College. Where I helped plan, organize, and execute meetings and school activities to pass down knowledge and help other students become what they have set out to be. Very diverse individual coming from a multiracial house hold. With other plans to become a successful individual later on in my life. Working and living for my future and not for the moment being. Respect, courtesy, and communication are very important to me as I feel these three characteristic have helped me in life so far and can never hold me back in any situation. Skills billing, budget, charts, customer service, data base, delivery, frame, insurance, logging, Psychology, quality, renovations, safety ","
    DRIVER/MANAGER
    Professional Summary
    4 years of total customer service and physical labor. Great time management and interpersonal skills. The perfect team player and top of the line customer service. I'm looking to fill a position where I can not only sharpen my skills in the work place, but also contribute to any business to help it grow more.
    Experience
    Driver/Manager , 06/2015 to 10/2015 Company Name - City , State
    • Loading and unloading truck at warehouse during assigned times, ensuring customers were happy with their products, unloading for individual contractors or residents upon product delivery; built relationship to better give our customers the best quality of good as well as customer service.
    • Further increased my role within the company, where I would manage a spoke route that would deliver merchandise by bicycle and tricycle.
    • I handpicked orders depending on time frame and quantity, then loaded bikes and tricycle depending on distance as well as timeframe.
    • Maintained.
    • Dispatched each cyclist to ensure we meet time schedules and budget expenses.
    • During deliveries and at end of day I recorded all deliveries, calculated late and early drop offs, missing or wrong orders, which cyclist delivered each order, also emailed day results to Amazon managers and warehouse managers.
    Personal Accountant , 03/2008 to 12/2015 Company Name - City , State
    • Gather and organize patient billing data, inclusive of demographics, insurance and appointment needs.
    • Manage front desk, inclusive of answering calls, greeting and logging patients into system, confirming appointments as necessary.
    • Responsible for open and close, as well as safety procedures supporting facility requirements, disposal of hazardous material, Filed Patient charts post examination and logged appointments into data base.
    • Reviewed patient accounts, gave references to other doctors.
    Construction , 12/2007 to 05/2008 Company Name - City , State
    • Worked on home renovations, business offices, Red Lion Hotel Convention center construction, backyards, all with a licensed contractor to different sites on the east side.
    • Bellevue towers, offices, hotels, and residential properties, few out of state projects in Portland, OR as well).
    • Prepped for lead construction.
    • Overshadowed a professional contractor, traveled with professional contractor.
    Education
    High School Diploma
    Graduated : communications , 2017 GPA: GPA: 3.3 GPA: 3.3 communications Attended Shoreline CC for 2 years where I obtained my AA in general studies, as well as courses in Psychology and Kinesiology.
    Interests
    Captain of my high school and JUCO basketball team. Winning multiple team awards. Helped coach and trained younger athletes to maximize their potential as athletes, students, and individuals. Competed in Men's Basketball at Shoreline CC; helped take my team to NWACC's. Competed in Track at Juanita High School my senior year for the first time and made it to districts. Participated in the BSU (black student union) at Bellevue College. Where I helped plan, organize, and execute meetings and school activities to pass down knowledge and help other students become what they have set out to be.
    Personal Information
    Very diverse individual coming from a multiracial house hold. With other plans to become a successful individual later on in my life. Working and living for my future and not for the moment being. Respect, courtesy, and communication are very important to me as I feel these three characteristic have helped me in life so far and can never hold me back in any situation.
    Additional Information
    • ACKNOWLEDGEMENT(S) AND ACCOMPLISHMEMTS Great Microsoft Office Skills Captain of my high school and JUCO basketball team. Winning multiple team awards. Helped coach and trained younger athletes to maximize their potential as athletes, students, and individuals. Competed in Men's Basketball at Shoreline CC; helped take my team to NWACC's. Competed in Track at Juanita High School my senior year for the first time and made it to districts. Participated in the BSU (black student union) at Bellevue College. Where I helped plan, organize, and execute meetings and school activities to pass down knowledge and help other students become what they have set out to be. Very diverse individual coming from a multiracial house hold. With other plans to become a successful individual later on in my life. Working and living for my future and not for the moment being. Respect, courtesy, and communication are very important to me as I feel these three characteristic have helped me in life so far and can never hold me back in any situation.
    Skills
    billing, budget, charts, customer service, data base, delivery, frame, insurance, logging, Psychology, quality, renovations, safety
    ",CONSTRUCTION +24580361," ASSOCIATE, INVESTMENT BANKING OPERATIONS Highlights Proficient +in Microsoft Office (Excel, PowerPoint, Word, Access), Minitab, Maple, Lingo, +and HTML Applications Experience +in SAP programs as well as Six Sigma Detail-oriented Analytical​ Troubleshooting and problem solving Superior +communication, group dynamic, time management, organizational and leadership +skills Experience Associate, Investment Banking Operations 07/2013 Company Name City , State Intern, Syndicated Loan Operations 06/2012 － 12/2012 Company Name City , State Responsible +for performing maintenance on over 150 deals with over 1000 loans, including +processing notices of loan activity, managing cash flows, and monitoring past +dues and exceptions. Identified issues and partnered with the agent banks to +define the root cause and implement a remediation plan. Prepared and distributed +weekly status updates to the agent banks for several deals. Responsible for +monthly checklist process, ensuring the integrity of month-end data. Intern, Derivatives Operations 12/2011 － 05/2012 Company Name City , State + +Responsible for updating and +creating backend client contact details database to ensure efficient +communication with clients for successful compliance with federal regulations. +Prepared bi-monthly critical executive scorecard reports for senior management to +ensure the corporation complied with federal confirmed-trade regulations. +Improved efficiency of reporting through developing system enhancements, +including macros generating business critical compliance reports for both +equity and credit derivatives. + + Education 2013 Bachelor of Science : University of Delaware - Operations Management City , State Minor in Economics GPA: 3.978/4.0 + +Awards/Distinctions: Distinguished Operations Management +Junior, + +Alpha Lambda Delta Honor Society, National +Society of Collegiate Scholars, Dean's +List (all semesters) ","
    ASSOCIATE, INVESTMENT BANKING OPERATIONS
    Highlights
    • Proficient +in Microsoft Office (Excel, PowerPoint, Word, Access), Minitab, Maple, Lingo, +and HTML Applications
    • Experience +in SAP programs as well as Six Sigma
    • Detail-oriented
    • Analytical​
    • Troubleshooting and problem solving
    • Superior +communication, group dynamic, time management, organizational and leadership +skills
    Experience
    Associate, Investment Banking Operations 07/2013 Company Name City , State
    Intern, Syndicated Loan Operations 06/2012 － 12/2012 Company Name City , State Responsible +for performing maintenance on over 150 deals with over 1000 loans, including +processing notices of loan activity, managing cash flows, and monitoring past +dues and exceptions. Identified issues and partnered with the agent banks to +define the root cause and implement a remediation plan. Prepared and distributed +weekly status updates to the agent banks for several deals. Responsible for +monthly checklist process, ensuring the integrity of month-end data.
    Intern, Derivatives Operations 12/2011 － 05/2012 Company Name City , State + +Responsible for updating and +creating backend client contact details database to ensure efficient +communication with clients for successful compliance with federal regulations. +Prepared bi-monthly critical executive scorecard reports for senior management to +ensure the corporation complied with federal confirmed-trade regulations. +Improved efficiency of reporting through developing system enhancements, +including macros generating business critical compliance reports for both +equity and credit derivatives. + +
    Education
    2013 Bachelor of Science : University of Delaware - Operations Management City , State
    Minor in Economics
    GPA: 3.978/4.0
    + +Awards/Distinctions: Distinguished Operations Management +Junior, + +Alpha Lambda Delta Honor Society, National +Society of Collegiate Scholars, Dean's +List (all semesters)
    ",BANKING +23577836," CHILD PERFORMER WELFARE ADVOCATE Summary Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Highlights S KILLS Critical thinking Business correspondence Attention to detail Filing and data archiving Report development Physician billing Types 50 WPM Patient scheduling Microsoft Office Suite Quality assurance Misys Tiger Medical Software proficient Experience Company Name January 2011 to August 2012 Child Performer Welfare Advocate City , State Responsible for welfare of child performers on a major network television production. Advocated and insured that the child performers were treated properly by fellow cast, crew, producers and directors. Kept proper time records for amount of time each child performer was on camera as well as off camera, to insure that they were not overworked. Responsible for as many as 9 principle child performers and 40 background child performers at one time. Education tutoring for a child performer to make sure the child was able to keep up with their education while away from the school setting. Company Name February 2007 to February 2007 Managed executive City , State PC - Savannah, GA Checked patients in and out of a busy cardiology practice with 6 physicians Scheduled in house appointments, outpatient testing procedures and referrals to outside physicians. Located, checked in and pulled medical records for appointments and incomplete patient charts. Audited new customer files to verify medical necessity and satisfaction of coverage criteria. Kept organized documentation of medical insurance prior authorization information for office of 6 physicians. Improved timely paying of bills by developing flexible payment plans for patients. Managed hundreds of accounts patient accounts and insured timely payment of accounts Managed executive calendar and for physicians Company Name March 2006 to February 2007 Optometry Technician City , State Oversaw daily office operations for a busy Optometry practice located within an Eyeglass World. Administrative tasks to included the checking in and out of patients, collecting all necessary paperwork and insurance information, and maintaining the appointment calender as well as the Optometrist schedule. Patient care to include pretesting of patients with use of an autorefractometer, Intraocular pressure machine and lensometer. Ordered eyeglasses and contact lenses for patients. Coordinated with vendors in the ordering of supplies and samples for the practice. Maintained and facilitated the outside referrals of our patients to other providers. July 2001 to April 2005 Bridal Consultant/Sales Associate City , State and Mount Pleasant, SC Worked directly with bride and groom to determine their needs and wants and help them register for gifts. Kept a database of preferred vendors and helped bride and referred bride and groom to vendors. Followed up with bride and groom after wedding date to facilitate the completion of gift registry. Helped coordinate and run local bridal shows. Greeted customers and ascertained customers' needs. Answered questions regarding the store and its merchandise. Helped customers with questions, problems and complaints in person and via telephone. Operated a cash register for cash, check and credit card transactions with accuracy. Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Developed positive customer relationships through friendly greetings and excellent service. Trained and served as a peer coach for new sales associates. Education American Military University 2009 Bachelor of Arts : Criminal Justice City , State , US 2009 Bachelor of Arts: Criminal Justice American Military University - Charleston, WV Appalachian State University 2004 Bachelor of Science : Criminal Justice City , State , US 2000-2004 Bachelor of Science: Criminal Justice Appalachian State University - Boone, NC Military Experience Company Name February 2007 to March 2006 ABC Studios/Army Wives Television Production - Charleston, SC Responsible for welfare of child performers on a major network television production. Advocated and insured that the child performers were treated properly by fellow cast, crew, producers and directors. Kept proper time records for amount of time each child performer was on camera as well as off camera, to insure that they were not overworked. Responsible for as many as 9 principle child performers and 40 background child performers at one time. Education tutoring for a child performer to make sure the child was able to keep up with their education while away from the school setting. 02/2007 to 08/2008Medical Receptionist Cardiovascular Consultants, PC - Savannah, GA Checked patients in and out of a busy cardiology practice with 6 physicians Scheduled in house appointments, outpatient testing procedures and referrals to outside physicians. Located, checked in and pulled medical records for appointments and incomplete patient charts. Audited new customer files to verify medical necessity and satisfaction of coverage criteria. Kept organized documentation of medical insurance prior authorization information for office of 6 physicians. Improved timely paying of bills by developing flexible payment plans for patients. Managed hundreds of accounts patient accounts and insured timely payment of accounts Managed executive calendar and for physicians 03/2006 to 02/2007 Optometry Technician Eyeglass World, LLC - Savannah, GA Oversaw daily office operations for a busy Optometry practice located within an Eyeglass World. Administrative tasks to included the checking in and out of patients, collecting all necessary paperwork and insurance information, and maintaining the appointment calender as well as the Optometrist schedule. Patient care to include pretesting of patients with use of an autorefractometer, Intraocular pressure machine and lensometer. Ordered eyeglasses and contact lenses for patients. Coordinated with vendors in the ordering of supplies and samples for the practice. Maintained and facilitated the outside referrals of our patients to other providers. 07/2001 to 04/2005 Bridal Consultant/Sales Associate Belk - Boone, NC and Mount Pleasant, SC Worked directly with bride and groom to determine their needs and wants and help them register for gifts. Kept a database of preferred vendors and helped bride and referred bride and groom to vendors. Followed up with bride and groom after wedding date to facilitate the completion of gift registry. Helped coordinate and run local bridal shows. Greeted customers and ascertained customers' needs. Answered questions regarding the store and its merchandise. Helped customers with questions, problems and complaints in person and via telephone. Operated a cash register for cash, check and credit card transactions with accuracy. Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Developed positive customer relationships through friendly greetings and excellent service. Trained and served as a peer coach for new sales associates. Skills Associate, Cash, Cash Register, Credit, Credit Card, Database, Greetings, Its, New Sales, Sales, Sales Associate, Sales Associates, Telephone, Administrative Tasks, Operations, Ordering, 50 Wpm, Archiving, Billing, Correspondence, Data Archiving, Filing, Microsoft Office, Ms Office, Quality Assurance, Scheduling, Typing, Accounts And, Cardiology, Documentation, Medical Insurance, Medical Records, Of Accounts, Outpatient, Paying, Receptionist, Satisfaction, Testing ","
    CHILD PERFORMER WELFARE ADVOCATE
    Summary
    Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.
    Highlights
    S KILLS Critical thinking Business correspondence Attention to detail Filing and data archiving Report development Physician billing Types 50 WPM Patient scheduling Microsoft Office Suite Quality assurance Misys Tiger Medical Software proficient
    Experience
    Company Name January 2011 to August 2012 Child Performer Welfare Advocate
    City , State     Responsible for welfare of child performers on a major network television production. Advocated and insured that the child performers were treated properly by fellow cast, crew, producers and directors. Kept proper time records for amount of time each child performer was on camera as well as off camera, to insure that they were not overworked. Responsible for as many as 9 principle child performers and 40 background child performers at one time. Education tutoring for a child performer to make sure the child was able to keep up with their education while away from the school setting.
    Company Name February 2007 to February 2007 Managed executive
    City , State     PC - Savannah, GA Checked patients in and out of a busy cardiology practice with 6 physicians Scheduled in house appointments, outpatient testing procedures and referrals to outside physicians. Located, checked in and pulled medical records for appointments and incomplete patient charts. Audited new customer files to verify medical necessity and satisfaction of coverage criteria. Kept organized documentation of medical insurance prior authorization information for office of 6 physicians. Improved timely paying of bills by developing flexible payment plans for patients. Managed hundreds of accounts patient accounts and insured timely payment of accounts Managed executive calendar and for physicians
    Company Name March 2006 to February 2007 Optometry Technician
    City , State     Oversaw daily office operations for a busy Optometry practice located within an Eyeglass World. Administrative tasks to included the checking in and out of patients, collecting all necessary paperwork and insurance information, and maintaining the appointment calender as well as the Optometrist schedule. Patient care to include pretesting of patients with use of an autorefractometer, Intraocular pressure machine and lensometer. Ordered eyeglasses and contact lenses for patients. Coordinated with vendors in the ordering of supplies and samples for the practice. Maintained and facilitated the outside referrals of our patients to other providers.
    July 2001 to April 2005 Bridal Consultant/Sales Associate
    City , State     and Mount Pleasant, SC Worked directly with bride and groom to determine their needs and wants and help them register for gifts. Kept a database of preferred vendors and helped bride and referred bride and groom to vendors. Followed up with bride and groom after wedding date to facilitate the completion of gift registry. Helped coordinate and run local bridal shows. Greeted customers and ascertained customers' needs. Answered questions regarding the store and its merchandise. Helped customers with questions, problems and complaints in person and via telephone. Operated a cash register for cash, check and credit card transactions with accuracy. Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Developed positive customer relationships through friendly greetings and excellent service. Trained and served as a peer coach for new sales associates.
    Education
    American Military University 2009 Bachelor of Arts : Criminal Justice City , State , US 2009 Bachelor of Arts: Criminal Justice American Military University - Charleston, WV
    Appalachian State University 2004 Bachelor of Science : Criminal Justice City , State , US 2000-2004 Bachelor of Science: Criminal Justice Appalachian State University - Boone, NC
    Military Experience
    Company Name February 2007 to March 2006 ABC Studios/Army Wives Television Production - Charleston, SC Responsible for welfare of child performers on a major network television production. Advocated and insured that the child performers were treated properly by fellow cast, crew, producers and directors. Kept proper time records for amount of time each child performer was on camera as well as off camera, to insure that they were not overworked. Responsible for as many as 9 principle child performers and 40 background child performers at one time. Education tutoring for a child performer to make sure the child was able to keep up with their education while away from the school setting. 02/2007 to 08/2008Medical Receptionist Cardiovascular Consultants, PC - Savannah, GA Checked patients in and out of a busy cardiology practice with 6 physicians Scheduled in house appointments, outpatient testing procedures and referrals to outside physicians. Located, checked in and pulled medical records for appointments and incomplete patient charts. Audited new customer files to verify medical necessity and satisfaction of coverage criteria. Kept organized documentation of medical insurance prior authorization information for office of 6 physicians. Improved timely paying of bills by developing flexible payment plans for patients. Managed hundreds of accounts patient accounts and insured timely payment of accounts Managed executive calendar and for physicians 03/2006 to 02/2007 Optometry Technician Eyeglass World, LLC - Savannah, GA Oversaw daily office operations for a busy Optometry practice located within an Eyeglass World. Administrative tasks to included the checking in and out of patients, collecting all necessary paperwork and insurance information, and maintaining the appointment calender as well as the Optometrist schedule. Patient care to include pretesting of patients with use of an autorefractometer, Intraocular pressure machine and lensometer. Ordered eyeglasses and contact lenses for patients. Coordinated with vendors in the ordering of supplies and samples for the practice. Maintained and facilitated the outside referrals of our patients to other providers. 07/2001 to 04/2005 Bridal Consultant/Sales Associate Belk - Boone, NC and Mount Pleasant, SC Worked directly with bride and groom to determine their needs and wants and help them register for gifts. Kept a database of preferred vendors and helped bride and referred bride and groom to vendors. Followed up with bride and groom after wedding date to facilitate the completion of gift registry. Helped coordinate and run local bridal shows. Greeted customers and ascertained customers' needs. Answered questions regarding the store and its merchandise. Helped customers with questions, problems and complaints in person and via telephone. Operated a cash register for cash, check and credit card transactions with accuracy. Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Developed positive customer relationships through friendly greetings and excellent service. Trained and served as a peer coach for new sales associates.
    Skills
    Associate, Cash, Cash Register, Credit, Credit Card, Database, Greetings, Its, New Sales, Sales, Sales Associate, Sales Associates, Telephone, Administrative Tasks, Operations, Ordering, 50 Wpm, Archiving, Billing, Correspondence, Data Archiving, Filing, Microsoft Office, Ms Office, Quality Assurance, Scheduling, Typing, Accounts And, Cardiology, Documentation, Medical Insurance, Medical Records, Of Accounts, Outpatient, Paying, Receptionist, Satisfaction, Testing
    ",ADVOCATE +13294301," ACCOUNTANT Professional Summary Emerging accounting professional ready to develop career foundation with expanding operation. Dedicated to keeping records accurate and controls tight to meet all business needs. Systematic and well-organized with strong attention to detail, mathematical acumen and GAAP knowledge. Skills Microsoft Office Account Reconciliation Processes Financial statements Interpersonal, active-listening, and critical thinking skills Proficient in Polish language Data Entry Superior analytical skills General ledger proficiency Administrative support Customer service Work History Accountant , 04/2020 to Current Company Name – City , State Prepares necessary adjusting journal entries and period end financial statements. Executes core financial processes, including vendor setup and payment, operational expenses, administration of bank accounts and account reconciliations. Processes journal entries and performs accounting corrections to ensure accurate records. Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping. Prepares governmental reports in compliance with strict standards. Branch Service Specialist , 11/2017 to 04/2020 Company Name – City , State Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. Managed deposits, withdrawals, transfers and check cashing; verified customer identification, signature and balance information; processes loan payments; and opened/closed accounts. Ensured compliance with banking policies and audit procedures; maintained and balanced cash drawers on a daily basis. Overlooked ATM balances, refilled cash as needed and ensured the system is in good working order. Assessed caller accounts to determine member benefits, identify service needs and resolve issues. Cashier , 09/2012 to 06/2017 Company Name – City , State Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. Mentored new team members on POS system operation, customer service strategies and sales goals. Completed sales in excess of $10,000 with near-zero error rate using POS system. Organized and reported on financial information to document payment histories and assist with sound financial accounting. Completed tasks quickly and handled multiple responsibilities at the same time. Education Bachelor of Science : Accounting and Finance , 03/2020 Oakland University - City Dean's List January 2020 Associate : Accounting , 11/2016 Macomb Community College - City Skills Microsoft Office Account Reconciliation Processes Financial statements Interpersonal, active-listening, and critical thinking skills Proficient in Polish language Data Entry Superior analytical skills General ledger proficiency Administrative support Customer service Work History Accountant , 04/2020 to Current Company Name – City , State Prepares necessary adjusting journal entries and period end financial statements. Executes core financial processes, including vendor setup and payment, operational expenses, administration of bank accounts and account reconciliations. Processes journal entries and performs accounting corrections to ensure accurate records. Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping. Prepares governmental reports in compliance with strict standards. Branch Service Specialist , 11/2017 to 04/2020 Company Name – City , State Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. Managed deposits, withdrawals, transfers and check cashing; verified customer identification, signature and balance information; processes loan payments; and opened/closed accounts. Ensured compliance with banking policies and audit procedures; maintained and balanced cash drawers on a daily basis. Overlooked ATM balances, refilled cash as needed and ensured the system is in good working order. Assessed caller accounts to determine member benefits, identify service needs and resolve issues. Cashier , 09/2012 to 06/2017 Company Name – City , State Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. Mentored new team members on POS system operation, customer service strategies and sales goals. Completed sales in excess of $10,000 with near-zero error rate using POS system. Organized and reported on financial information to document payment histories and assist with sound financial accounting. Completed tasks quickly and handled multiple responsibilities at the same time. ","
    ACCOUNTANT
    Professional Summary

    Emerging accounting professional ready to develop career foundation with expanding operation. Dedicated to keeping records accurate and controls tight to meet all business needs. Systematic and well-organized with strong attention to detail, mathematical acumen and GAAP knowledge.

    Skills
    • Microsoft Office
    • Account Reconciliation Processes
    • Financial statements
    • Interpersonal, active-listening, and critical thinking skills
    • Proficient in Polish language
    • Data Entry
    • Superior analytical skills
    • General ledger proficiency
    • Administrative support
    • Customer service
    Work History
    Accountant , 04/2020 to Current
    Company Name – City , State
    • Prepares necessary adjusting journal entries and period end financial statements.
    • Executes core financial processes, including vendor setup and payment, operational expenses, administration of bank accounts and account reconciliations.
    • Processes journal entries and performs accounting corrections to ensure accurate records.
    • Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping.
    • Prepares governmental reports in compliance with strict standards.
    Branch Service Specialist , 11/2017 to 04/2020
    Company Name – City , State
    • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
    • Managed deposits, withdrawals, transfers and check cashing; verified customer identification, signature and balance information; processes loan payments; and opened/closed accounts.
    • Ensured compliance with banking policies and audit procedures; maintained and balanced cash drawers on a daily basis.
    • Overlooked ATM balances, refilled cash as needed and ensured the system is in good working order.
    • Assessed caller accounts to determine member benefits, identify service needs and resolve issues.
    Cashier , 09/2012 to 06/2017
    Company Name – City , State
    • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
    • Mentored new team members on POS system operation, customer service strategies and sales goals.
    • Completed sales in excess of $10,000 with near-zero error rate using POS system.
    • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
    • Completed tasks quickly and handled multiple responsibilities at the same time.
    Education
    Bachelor of Science : Accounting and Finance , 03/2020
    Oakland University - City
    • Dean's List January 2020
    Associate : Accounting , 11/2016
    Macomb Community College - City
    Skills
    • Microsoft Office
    • Account Reconciliation Processes
    • Financial statements
    • Interpersonal, active-listening, and critical thinking skills
    • Proficient in Polish language
    • Data Entry
    • Superior analytical skills
    • General ledger proficiency
    • Administrative support
    • Customer service
    Work History
    Accountant , 04/2020 to Current
    Company Name – City , State
    • Prepares necessary adjusting journal entries and period end financial statements.
    • Executes core financial processes, including vendor setup and payment, operational expenses, administration of bank accounts and account reconciliations.
    • Processes journal entries and performs accounting corrections to ensure accurate records.
    • Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping.
    • Prepares governmental reports in compliance with strict standards.
    Branch Service Specialist , 11/2017 to 04/2020
    Company Name – City , State
    • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
    • Managed deposits, withdrawals, transfers and check cashing; verified customer identification, signature and balance information; processes loan payments; and opened/closed accounts.
    • Ensured compliance with banking policies and audit procedures; maintained and balanced cash drawers on a daily basis.
    • Overlooked ATM balances, refilled cash as needed and ensured the system is in good working order.
    • Assessed caller accounts to determine member benefits, identify service needs and resolve issues.
    Cashier , 09/2012 to 06/2017
    Company Name – City , State
    • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
    • Mentored new team members on POS system operation, customer service strategies and sales goals.
    • Completed sales in excess of $10,000 with near-zero error rate using POS system.
    • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
    • Completed tasks quickly and handled multiple responsibilities at the same time.
    ",ACCOUNTANT +34816637," STAFF ACCOUNTANT Skills Income Statement, Balance Sheet, Budget expense vs. Actual Expense, when necessary prepare Income Statements for Special Events +Yearly: Compiles information and Assists in preparing Annual Budget utilizing Microsoft Office, QuickBooks & Excel Experience Company Name Staff Accountant 01/2012 to 06/2014 Responsible for the review and compilation of all financial information for multiple businesses, Monthly adjustments, Closing entries, Financial Statements, Process Payroll, Completing 1040 Individual tax returns, Compose correspondences to the IRS and NYS to address and settle client tax issues. Book Keeping: Entering all Expenses and Revenue information, Bank & Credit Card Reconciliations +Sales Tax: Complete sales tax reporting and payments for individual companies on a quarterly basis +Adjusting Entries: Balance Sheet Accounts, Including Recording Depreciation, Interest Expense, Accounts Receivable Accounts Payable, Owners Equity Accounts +Complete Closing Entries for quarter and year end as needed +Complete Financial Statements +Budget Analysis: Completed yearly comparisons and assisted with budget planning for each individual business based on financial statements and businesses growth throughout the year. Supervise Administrative Payroll Clerks: +Responsible to train and supervise 1 full time and 2 part time employees in general office operations and to assist in data entry of payroll information +Payroll: Processing of Weekly, Bi-Weekly, and Monthly Payroll for multiple companies +Complete weekly, bi-weekly, and monthly Electronic Federal Tax Payments for 941, 944 and NYS-1 payments for multiple companies +Complete Quarterly and year end reports: Federal 941, 944, & NYS - 45 Reports for multiple companies +Software Proficiency: QuickBooks, Asset Manager, Pro Series, Microsoft Office Excel, Outlook, Word applications. Company Name Executive Administrative Assistant 01/2006 to 01/2012 Manage all administrative and financial duties for the United Way of Montgomery County. Working secretary to the Board of Directors; Assist the Executive Director with all aspects of campaign and event planning. Software Proficiency: QuickBooks & Microsoft Office: Word, Publisher, Outlook, Excel, and Power Point applications +Payroll: Process weekly payroll and Monthly Electronic Federal Tax Payments for 941 and NYS-1 payments +Book Keeping: Entering all Expenses and Revenue information, Bank & Credit Card Reconciliations. Company Name Payroll Benefits Administrator Benefits Clerk Office Supervise and direct all aspects of payroll including senior payroll clerk, payroll benefit clerk and account clerk data entry employees for 27 departments and over 500 employees within the county. This includes 4 different bargaining agreements each with different lag periods and weekending date +Payroll: Manage Payroll Process for bi-weekly payroll +Train and oversee senior payroll clerk and all payroll data entry clerks for each of the 27 departments within the county +Process bi-weekly payroll for over 500 employees utilizing the computerized New World dot net system +Complete Federal 941 & NYS-45 tax reports quarterly and complete all year end submissions +Reconcile and create W-2's +Supervise Payroll : +Review and address changes made for Health, Dental, and Flexible Spending made to employees and retirees files as it correlates with individuals bargaining agreements +Approve and review all payments of Insurance and other benefit account payables +Grant Funding: Assist with all reports for individual departments within the county to complete grant funding request. This may include actual cost for the past year or projected costs for the coming year. Budget Development: Assist Personnel Director to track and report Wage and Fringe costs for employees and current retires for 3 year budgeting costs analysis. This includes wages, insurance, FICA, Medicare, NYS Retirement contributions, insurance, and dental costs. Manage Affordable Care Act reporting: Work with our Benefits and compliance administrators at Benetech to ensure all federal reporting requirements are met +GASB 45 Reporting: Assist the county Treasurer and Milliman Actuaries to track and report information on over 250 retirees Health costs and changes throughout the year. This includes completing census data on all active and retired employees to help complete required GASB reporting. Education and Training ASS : Business Accounting May 2012 Fulton-Montgomery Community College , City , State Business Accounting Individual Studies Certificate August 2006 Skills dot net, Accounts Payable, Accounts Receivable, Administrative, Balance Sheet, Benefits, Book Keeping, Budget Analysis, Budget Development, budget planning, budgeting, Budget, Bi, Closing, Credit, client, data entry, Equity, event planning, Special Events, Financial, Financial Statements, general office, Insurance, Director, Excel, Microsoft Office, Office, Outlook, Power Point, Publisher, Word, payables, Payroll, Process Payroll, Personnel, QuickBooks, Recording, reporting, Sales, Tax, tax returns, year end ","
    STAFF ACCOUNTANT
    Skills
    Income Statement, Balance Sheet, Budget expense vs. Actual Expense, when necessary prepare Income Statements for Special Events +Yearly: Compiles information and Assists in preparing Annual Budget utilizing Microsoft Office, QuickBooks & Excel
    Experience
    Company Name Staff Accountant 01/2012 to 06/2014
    • Responsible for the review and compilation of all financial information for multiple businesses, Monthly adjustments, Closing entries, Financial Statements, Process Payroll, Completing 1040 Individual tax returns, Compose correspondences to the IRS and NYS to address and settle client tax issues.
    • Book Keeping: Entering all Expenses and Revenue information, Bank & Credit Card Reconciliations +Sales Tax: Complete sales tax reporting and payments for individual companies on a quarterly basis +Adjusting Entries: Balance Sheet Accounts, Including Recording Depreciation, Interest Expense, Accounts Receivable Accounts Payable, Owners Equity Accounts +Complete Closing Entries for quarter and year end as needed +Complete Financial Statements +Budget Analysis: Completed yearly comparisons and assisted with budget planning for each individual business based on financial statements and businesses growth throughout the year.
    • Supervise Administrative Payroll Clerks: +Responsible to train and supervise 1 full time and 2 part time employees in general office operations and to assist in data entry of payroll information +Payroll: Processing of Weekly, Bi-Weekly, and Monthly Payroll for multiple companies +Complete weekly, bi-weekly, and monthly Electronic Federal Tax Payments for 941, 944 and NYS-1 payments for multiple companies +Complete Quarterly and year end reports: Federal 941, 944, & NYS - 45 Reports for multiple companies +Software Proficiency: QuickBooks, Asset Manager, Pro Series, Microsoft Office Excel, Outlook, Word applications.
    Company Name Executive Administrative Assistant 01/2006 to 01/2012
    • Manage all administrative and financial duties for the United Way of Montgomery County.
    • Working secretary to the Board of Directors; Assist the Executive Director with all aspects of campaign and event planning.
    • Software Proficiency: QuickBooks & Microsoft Office: Word, Publisher, Outlook, Excel, and Power Point applications +Payroll: Process weekly payroll and Monthly Electronic Federal Tax Payments for 941 and NYS-1 payments +Book Keeping: Entering all Expenses and Revenue information, Bank & Credit Card Reconciliations.
    Company Name Payroll Benefits Administrator Benefits Clerk
    • Office Supervise and direct all aspects of payroll including senior payroll clerk, payroll benefit clerk and account clerk data entry employees for 27 departments and over 500 employees within the county.
    • This includes 4 different bargaining agreements each with different lag periods and weekending date +Payroll: Manage Payroll Process for bi-weekly payroll +Train and oversee senior payroll clerk and all payroll data entry clerks for each of the 27 departments within the county +Process bi-weekly payroll for over 500 employees utilizing the computerized New World dot net system +Complete Federal 941 & NYS-45 tax reports quarterly and complete all year end submissions +Reconcile and create W-2's +Supervise Payroll : +Review and address changes made for Health, Dental, and Flexible Spending made to employees and retirees files as it correlates with individuals bargaining agreements +Approve and review all payments of Insurance and other benefit account payables +Grant Funding: Assist with all reports for individual departments within the county to complete grant funding request.
    • This may include actual cost for the past year or projected costs for the coming year.
    • Budget Development: Assist Personnel Director to track and report Wage and Fringe costs for employees and current retires for 3 year budgeting costs analysis.
    • This includes wages, insurance, FICA, Medicare, NYS Retirement contributions, insurance, and dental costs.
    • Manage Affordable Care Act reporting: Work with our Benefits and compliance administrators at Benetech to ensure all federal reporting requirements are met +GASB 45 Reporting: Assist the county Treasurer and Milliman Actuaries to track and report information on over 250 retirees Health costs and changes throughout the year.
    • This includes completing census data on all active and retired employees to help complete required GASB reporting.
    Education and Training
    ASS : Business Accounting May 2012 Fulton-Montgomery Community College , City , State Business Accounting
    Individual Studies Certificate August 2006
    Skills
    dot net, Accounts Payable, Accounts Receivable, Administrative, Balance Sheet, Benefits, Book Keeping, Budget Analysis, Budget Development, budget planning, budgeting, Budget, Bi, Closing, Credit, client, data entry, Equity, event planning, Special Events, Financial, Financial Statements, general office, Insurance, Director, Excel, Microsoft Office, Office, Outlook, Power Point, Publisher, Word, payables, Payroll, Process Payroll, Personnel, QuickBooks, Recording, reporting, Sales, Tax, tax returns, year end
    ",ACCOUNTANT +24412546," BUSINESS DEVELOPMENT ASSOCIATE Executive Profile Award-winning sales executive with international sales experience. Skill Highlights Professional Experience Business Development Associate January 2015 to Current Company Name - City , State Responsible for prospecting and developing relationships for unqualified, and qualified sales leads through Market Master, Sales Force, cold calls and networking. Generated over 60 - 70 sales calls per day and distributed sales materials to the appropriate future clients. Secured appointments for the District Mangers I am assigned to. Built relationships with the District Managers and worked together in securing new leads and securing appointments with the proper contact before or after the client has been qualified and would assist in any way win the sale. Managing Director January 2000 to January 2015 Company Name - City , State Marketing and Management Company for telemarketing firms and the hospitality\hotel industry. Projects include, Accelerated Financial Center, LLC, M.R. Carter, LLC, The Ramada Inn, Stuart, FL, The Tourist Information Center of Martin County in Stuart, Florida. With MRC, I contracted with MR Carter LLC, and Accelerated Financial Center, LLC. Responsible for all telemarketing functions and sales, sales relationship building and administration for both million dollar company's which handled consumer credit card interest rate reductions under the Federal Credit Cart Act. At the Ramada I was responsible for Guest Services, Group Sales, Conference Services and Catering and Restaurant Management for and Annual 4 million dollar budget. I also instituted a program for cold calling and utilizing our CRS with the Ramada to prospect potential clients, sales promotion, and client relationship development. This was all done also with a variety of marketing methods. At the Information Center, I owned and managed the office at the I-95 exit, and primarily I also did all the sales prospecting calls for potential clients that would utilize our rack sales department. This was organized with the County, the hotel community throughout the State of Florida and also with FLAUSA and the State of Florida itself. General Manager January 1999 to January 2000 Company Name - City , State Developed and operated small thirty room upscale resort. Responsible for guest services, rooms, operations, accounting, and sales and marketing. Developed a strong sales prospecting follow through program for new clients and new prospects through sales avenues that included public relations and consumer awareness. First year annual revenue produced $400,000. Director of Sales January 1997 to January 1999 Company Name - City , State Responsible for all sales & marketing staff and sales aspects for the resort. This included public relations, client base relationship and awareness building and staff training to follow through with sales promotion processes. Property's annual revenue exceeded 10 million. Director of Travel Industry Sales January 1990 to January 1997 Company Name - City , State Indian River Plantation Resort & Yacht Harbor. Manager on Duty, Group Sales Manager, Director of Travel Industry Sales (Domestic and International). Was the leading Group Sales Manager for four years. Was appointed in 1995 as Director and developed the International and Domestic leisure markets. This portion of the leisure market room revenue increased by 2 million in 18 months. Senior Group Sales Manager January 1980 to January 1990 Company Name - City , State Management Trainee, Director of Conference Services & Catering, Group Sales Manager and Resort Manager on Duty. Trained in all departments of the property. Responsible for groups, and group bookings held at the property which involved the Midwest, Northeast, and Florida markets. Instituted a strong awareness and sales process which produced positive results to the property's bottom line. Annual revenues exceeded 60 million dollars. Leading Group Sales Manager, exceeding goal production for 5 years. Assistant Manager January 1975 to January 1980 Company Name - City , State Concentration on group, front and back of the house, for the Food & Beverage Division. Primary employment during College. Education B.S.B.A : Management Xavier University - City , State Management M.B.A : Marketing & Finance , 1978 Xavier University - City , State Marketing & Finance Interests YMCA of Martin County, Molly's House, Hibiscus House for Children, Council for the Arts of Martin County, Economic Council of Martin County, Sunshine State Games of The Treasure Coast, Stuart Main Street, Pineapple Festival of Jensen Beach, Special Olympics of Martin County, Academy of Travel & Tourism of Martin County, The Treasure Coast Tourism Committee for the Council of Chambers, The Hutchinson Island Tourism Development Council Committee for Martin County and St. Lucie County, Sunfest of Palm Beach, The Jensen Beach Chamber of Commerce, The Stuart\Martin County Chamber of Commerce, The Hobe Sound Chamber of Commerce Chili Cookoff, The Junior League of Martin County Travel Auction, The Palm Beach Hospitality Sales & Marketing Travel Auction, The Jensen Beach Chamber of Commerce Travel Auction, The Soroptomist International Travel Auction, The Kiwanis of Jensen Beach Dow Finsterwald Golf Classic and Travel Auction, The Jensen Beach Oak Tree Program for The Jensen Beach Chamber of Commerce, The Martin County Cultural Arts Travel Auction for Artsfest, The Academy of Travel & Tourism. Professional Affiliations American Hotel Motel Association of Palm Beach and Martin County, Hospitality Sales and Marketing Association International of Palm Beach (Lifetime Honorary Advisor), Hutchinson Island Tourism Committee of the Treasure Coast, The Stuart\Martin County Chamber of Commerce, The Jensen Beach Chamber of Commerce, Skull International of Palm Beach, The Chamber of Commerce of Palm Beach, The International Game Fish Tournament Observers and The International Game Fish Association. Memberships FLAUSA Kiwanis International of Jensen Beach, Historical Society of Martin County, Hotel Motel Association of Martin County and Palm Beach Hospitality, Sales & Marketing Association of Palm Beach, Hutchinson Island Tourism Committee of the Treasure Coast, The Stuart\Martin County Chamber of Commerce, The Jensen Beach Chamber of Commerce, Skull International of Palm Beach, The Chamber of Commerce of Palm Beach. Additional Information Volunteer Services: +YMCA of Martin County, Molly's House, Hibiscus House for Children, Council for the Arts of Martin County, Economic Council of Martin County, Sunshine State Games of The Treasure Coast, Stuart Main Street, Pineapple Festival of Jensen Beach, Special Olympics of Martin County, Academy of Travel & Tourism of Martin County, The Treasure Coast Tourism Committee for the Council of Chambers, The Hutchinson Island Tourism Development Council Committee for Martin County and St. Lucie County, Sunfest of Palm Beach, The Jensen Beach Chamber of Commerce, The Stuart\Martin County Chamber of Commerce, The Hobe Sound Chamber of Commerce Chili Cookoff, The Junior League of Martin County Travel Auction, The Palm Beach Hospitality Sales & Marketing Travel Auction, The Jensen Beach Chamber of Commerce Travel Auction, The Soroptomist International Travel Auction, The Kiwanis of Jensen Beach Dow Finsterwald Golf Classic and Travel Auction, The Jensen Beach Oak Tree Program for The Jensen Beach Chamber of Commerce, The Martin County Cultural Arts Travel Auction for Artsfest, The Academy of Travel & Tourism. Skills accounting, budget, cold calling, Credit, client, clients, staff training, Financial, Director, marketing, Market, Marketing and Management, materials, Excel, office, Outlook Express, Power Point, win, Word, networking, processes, promotion, public relations, relationship building, Restaurant Management, Sales, Sales Manager, telemarketing ","
    BUSINESS DEVELOPMENT ASSOCIATE
    Executive Profile

    Award-winning sales executive with international sales experience.

    Skill Highlights
    Professional Experience
    Business Development Associate
    January 2015 to Current     Company Name - City , State
    • Responsible for prospecting and developing relationships for unqualified, and qualified sales leads through Market Master, Sales Force, cold calls and networking.
    • Generated over 60 - 70 sales calls per day and distributed sales materials to the appropriate future clients.
    • Secured appointments for the District Mangers I am assigned to.
    • Built relationships with the District Managers and worked together in securing new leads and securing appointments with the proper contact before or after the client has been qualified and would assist in any way win the sale.
    Managing Director
    January 2000 to January 2015     Company Name - City , State
    • Marketing and Management Company for telemarketing firms and the hospitality\hotel industry.
    • Projects include, Accelerated Financial Center, LLC, M.R. Carter, LLC, The Ramada Inn, Stuart, FL, The Tourist Information Center of Martin County in Stuart, Florida.
    • With MRC, I contracted with MR Carter LLC, and Accelerated Financial Center, LLC.
    • Responsible for all telemarketing functions and sales, sales relationship building and administration for both million dollar company's which handled consumer credit card interest rate reductions under the Federal Credit Cart Act.
    • At the Ramada I was responsible for Guest Services, Group Sales, Conference Services and Catering and Restaurant Management for and Annual 4 million dollar budget.
    • I also instituted a program for cold calling and utilizing our CRS with the Ramada to prospect potential clients, sales promotion, and client relationship development.
    • This was all done also with a variety of marketing methods.
    • At the Information Center, I owned and managed the office at the I-95 exit, and primarily I also did all the sales prospecting calls for potential clients that would utilize our rack sales department.
    • This was organized with the County, the hotel community throughout the State of Florida and also with FLAUSA and the State of Florida itself.
    General Manager
    January 1999 to January 2000     Company Name - City , State
    • Developed and operated small thirty room upscale resort.
    • Responsible for guest services, rooms, operations, accounting, and sales and marketing.
    • Developed a strong sales prospecting follow through program for new clients and new prospects through sales avenues that included public relations and consumer awareness.
    • First year annual revenue produced $400,000.
    Director of Sales
    January 1997 to January 1999     Company Name - City , State
    • Responsible for all sales & marketing staff and sales aspects for the resort.
    • This included public relations, client base relationship and awareness building and staff training to follow through with sales promotion processes.
    • Property's annual revenue exceeded 10 million.
    Director of Travel Industry Sales
    January 1990 to January 1997     Company Name - City , State
    • Indian River Plantation Resort & Yacht Harbor.
    • Manager on Duty, Group Sales Manager, Director of Travel Industry Sales (Domestic and International).
    • Was the leading Group Sales Manager for four years.
    • Was appointed in 1995 as Director and developed the International and Domestic leisure markets.
    • This portion of the leisure market room revenue increased by 2 million in 18 months.
    Senior Group Sales Manager
    January 1980 to January 1990     Company Name - City , State
    • Management Trainee, Director of Conference Services & Catering, Group Sales Manager and Resort Manager on Duty.
    • Trained in all departments of the property.
    • Responsible for groups, and group bookings held at the property which involved the Midwest, Northeast, and Florida markets.
    • Instituted a strong awareness and sales process which produced positive results to the property's bottom line.
    • Annual revenues exceeded 60 million dollars.
    • Leading Group Sales Manager, exceeding goal production for 5 years.
    Assistant Manager
    January 1975 to January 1980     Company Name - City , State
    • Concentration on group, front and back of the house, for the Food & Beverage Division.
    • Primary employment during College.
    Education
    B.S.B.A : Management Xavier University - City , State Management
    M.B.A : Marketing & Finance , 1978 Xavier University - City , State

    Marketing & Finance
    Interests
    YMCA of Martin County, Molly's House, Hibiscus House for Children, Council for the Arts of Martin County, Economic Council of Martin County, Sunshine State Games of The Treasure Coast, Stuart Main Street, Pineapple Festival of Jensen Beach, Special Olympics of Martin County, Academy of Travel & Tourism of Martin County, The Treasure Coast Tourism Committee for the Council of Chambers, The Hutchinson Island Tourism Development Council Committee for Martin County and St. Lucie County, Sunfest of Palm Beach, The Jensen Beach Chamber of Commerce, The Stuart\Martin County Chamber of Commerce, The Hobe Sound Chamber of Commerce Chili Cookoff, The Junior League of Martin County Travel Auction, The Palm Beach Hospitality Sales & Marketing Travel Auction, The Jensen Beach Chamber of Commerce Travel Auction, The Soroptomist International Travel Auction, The Kiwanis of Jensen Beach Dow Finsterwald Golf Classic and Travel Auction, The Jensen Beach Oak Tree Program for The Jensen Beach Chamber of Commerce, The Martin County Cultural Arts Travel Auction for Artsfest, The Academy of Travel & Tourism.
    Professional Affiliations
    American Hotel Motel Association of Palm Beach and Martin County, Hospitality Sales and Marketing Association International of Palm Beach (Lifetime Honorary Advisor), Hutchinson Island Tourism Committee of the Treasure Coast, The Stuart\Martin County Chamber of Commerce, The Jensen Beach Chamber of Commerce, Skull International of Palm Beach, The Chamber of Commerce of Palm Beach, The International Game Fish Tournament Observers and The International Game Fish Association. Memberships FLAUSA Kiwanis International of Jensen Beach, Historical Society of Martin County, Hotel Motel Association of Martin County and Palm Beach Hospitality, Sales & Marketing Association of Palm Beach, Hutchinson Island Tourism Committee of the Treasure Coast, The Stuart\Martin County Chamber of Commerce, The Jensen Beach Chamber of Commerce, Skull International of Palm Beach, The Chamber of Commerce of Palm Beach.
    Additional Information
    • Volunteer Services: +YMCA of Martin County, Molly's House, Hibiscus House for Children, Council for the Arts of Martin County, Economic Council of Martin County, Sunshine State Games of The Treasure Coast, Stuart Main Street, Pineapple Festival of Jensen Beach, Special Olympics of Martin County, Academy of Travel & Tourism of Martin County, The Treasure Coast Tourism Committee for the Council of Chambers, The Hutchinson Island Tourism Development Council Committee for Martin County and St. Lucie County, Sunfest of Palm Beach, The Jensen Beach Chamber of Commerce, The Stuart\Martin County Chamber of Commerce, The Hobe Sound Chamber of Commerce Chili Cookoff, The Junior League of Martin County Travel Auction, The Palm Beach Hospitality Sales & Marketing Travel Auction, The Jensen Beach Chamber of Commerce Travel Auction, The Soroptomist International Travel Auction, The Kiwanis of Jensen Beach Dow Finsterwald Golf Classic and Travel Auction, The Jensen Beach Oak Tree Program for The Jensen Beach Chamber of Commerce, The Martin County Cultural Arts Travel Auction for Artsfest, The Academy of Travel & Tourism.
    Skills

    accounting, budget, cold calling, Credit, client, clients, staff training, Financial, Director, marketing, Market, Marketing and Management, materials, Excel, office, Outlook Express, Power Point, win, Word, networking, processes, promotion, public relations, relationship building, Restaurant Management, Sales, Sales Manager, telemarketing

    ",BUSINESS-DEVELOPMENT +30864828," DIGITAL PRODUCTION MANAGER Professional Summary Creative +professional with extensive project experience from concept to development. +Experienced manager with strong leadership and relationship-building skills. +Over 20 years managerial experience. Looking to join a company that will +creatively challenge and provide growth opportunities. Core Qualifications Strong verbal communication Computer proficient Conflict resolution Quick learner Proficiency in Adobe Creative Suite, Microsoft Extremely organized Office products Excel in employee development Team Leadership Process implementation Skilled Operator, iGen4, Various Digital Printing Solutions and Equipment Proficiency in Various forms of Bindery Experience Digital Production Manager 10/2012 to Current Company Name City , State Responsible for all aspects of Digital Production for a Premium printing/ graphic design company Delivering the highest quality production while meeting all client directed deadlines Provided onsite training. Successfully led key projects which resulted in increase in productivity and reduction in labor expenditures. Worked directly with client sales, art and bindery departments to meet client deadlines. Monitored multiple databases to keep track of Equipment and House Stock inventory levels.  Director of Production 05/2005 to 06/2012 Company Name City , State Supervision: Supervised team of ten Document Specialists Project Development: Collaborated with team of Document Specialists in the completion of various printing, copy, and design projects. Documentation: Wrote and edited documents to keep staff informed on policies and procedures. Creative Problem Solving: Resolved production issues through quality control and team member development. Process Improvement: Created new departmental procedures. Assessed organizational training needs. Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual. Reporting: Documented and resolved production issues with quality control. Computer Proficiency: Used Microsoft Excel to develop inventory tracking spreadsheets. Responsible for all aspects of Production for a Premium business to business printing/ graphic design company. Delivering the highest quality production while meeting all client directed deadlines. Provided onsite training. Developed new process for employee evaluation which resulted in marked performance improvements. Initiated procedures and maintained quality standards which resulted in 14% revenue growth. Successfully led key projects which resulted in increase in productivity and reduction in labor expenditures. Worked directly with client sales and service departments to meet client deadlines. Supported Vice President of Production with daily operational functions at the Buffalo location. Monitored multiple databases to keep track of all location inventory. Assistant Store Manager 01/2001 to 01/2004 Company Name City , State Responsible for all aspects of managing a retail pharmacy including inventory  management, financial management, goal setting, and employee development  Successful completion of ""Phase One"" management training course. Business Sales Specialist 01/2000 to 01/2001 Company Name City , State Responsible for negotiating sale transactions with perspective small business customers in relation to all their telecommunication needs including local and long distance, toll free, multiple line and location networking, data referrals and web hosting. Familiar with various ordering and billing systems such as BAC, DBMP, WATS OP, ON, OON and others. Meeting monthly sales quotas Finished highest score of 99.5% on training classes. Merchandise Manager 01/1999 to 01/2000 Company Name City , State Responsible for all aspects of managing a retail clothing store Successful completion  of moduled management training program. Store Manager, District Trainer 01/1996 to 01/2000 Company Name City , State Responsible for all aspects of managing a retail sporting goods store Winner of three  consecutive sales performance contests resulting in 10% annual growth. Education Bachelor of Science : Communications Video Production 1997 State University of New York City , State Communications Video Production Associate of Arts and Sciences 1994 Onondaga Community College City , State Regents Diploma 1992 Thomas J. Corcoran High School City , State Skills billing systems, Creative +Problem Solving, client, databases, Documentation, financial management, goal setting, graphic design, inventory +management, inventory, managing, management training, Microsoft Excel, negotiating, networking, organizational, policies, Process +Improvement, Project Development, quality, quality control, Reporting, retail, Safety, sales, spreadsheets, Supervision, telecom, employee development, web hosting ","
    DIGITAL PRODUCTION MANAGER
    Professional Summary
    Creative +professional with extensive project experience from concept to development. +Experienced manager with strong leadership and relationship-building skills. +Over 20 years managerial experience. Looking to join a company that will +creatively challenge and provide growth opportunities.
    Core Qualifications
    • Strong verbal communication
    • Computer proficient
    • Conflict resolution
    • Quick learner
    • Proficiency in Adobe Creative Suite, Microsoft
    • Extremely organized
    • Office products
    • Excel in employee development
    • Team Leadership
    • Process implementation
    • Skilled Operator, iGen4, Various Digital Printing Solutions and Equipment
    • Proficiency in Various forms of Bindery
    Experience
    Digital Production Manager 10/2012 to Current Company Name City , State
    • Responsible for all aspects of Digital Production for a Premium printing/ graphic design company
    • Delivering the highest quality production while meeting all client directed deadlines
    • Provided onsite training.
    • Successfully led key projects which resulted in increase in productivity and reduction in labor expenditures.
    • Worked directly with client sales, art and bindery departments to meet client deadlines.
    • Monitored multiple databases to keep track of Equipment and House Stock inventory levels. 
    Director of Production 05/2005 to 06/2012 Company Name City , State
    • Supervision: Supervised team of ten Document Specialists
    • Project Development: Collaborated with team of Document Specialists in the completion of various printing, copy, and design projects.
    • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
    • Creative Problem Solving: Resolved production issues through quality control and team member development.
    • Process Improvement: Created new departmental procedures.
    • Assessed organizational training needs.
    • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
    • Reporting: Documented and resolved production issues with quality control.
    • Computer Proficiency: Used Microsoft Excel to develop inventory tracking spreadsheets.
    • Responsible for all aspects of Production for a Premium business to business printing/ graphic design company.
    • Delivering the highest quality production while meeting all client directed deadlines.
    • Provided onsite training.
    • Developed new process for employee evaluation which resulted in marked performance improvements.
    • Initiated procedures and maintained quality standards which resulted in 14% revenue growth.
    • Successfully led key projects which resulted in increase in productivity and reduction in labor expenditures.
    • Worked directly with client sales and service departments to meet client deadlines.
    • Supported Vice President of Production with daily operational functions at the Buffalo location.
    • Monitored multiple databases to keep track of all location inventory.
    Assistant Store Manager 01/2001 to 01/2004 Company Name City , State
    • Responsible for all aspects of managing a retail pharmacy including inventory  management, financial management, goal setting, and employee development 
    • Successful completion of ""Phase One"" management training course.
    Business Sales Specialist 01/2000 to 01/2001 Company Name City , State
    • Responsible for negotiating sale transactions with perspective small business customers in relation to all their telecommunication needs including local and long distance, toll free, multiple line and location networking, data referrals and web hosting.
    • Familiar with various ordering and billing systems such as BAC, DBMP, WATS OP, ON, OON and others.
    • Meeting monthly sales quotas Finished highest score of 99.5% on training classes.
    Merchandise Manager 01/1999 to 01/2000 Company Name City , State
    • Responsible for all aspects of managing a retail clothing store
    • Successful completion  of moduled management training program.
    Store Manager, District Trainer 01/1996 to 01/2000 Company Name City , State
    • Responsible for all aspects of managing a retail sporting goods store
    • Winner of three  consecutive sales performance contests resulting in 10% annual growth.
    Education
    Bachelor of Science : Communications Video Production 1997 State University of New York City , State Communications Video Production
    Associate of Arts and Sciences 1994 Onondaga Community College City , State
    Regents Diploma 1992 Thomas J. Corcoran High School City , State
    Skills
    billing systems, Creative +Problem Solving, client, databases, Documentation, financial management, goal setting, graphic design, inventory +management, inventory, managing, management training, Microsoft Excel, negotiating, networking, organizational, policies, Process +Improvement, Project Development, quality, quality control, Reporting, retail, Safety, sales, spreadsheets, Supervision, telecom, employee development, web hosting
    ",DIGITAL-MEDIA +14413257," OWNER SENIOR GRAPHIC DESIGNER / UX DESIGNER / APP DEVELOPER LINKSLINKSLINKSLINKSLINKS dLINKSLINKSLINKSLINKSLINKSLINKS LINKSLINKSLINKSLINKS Professional Summary  Multi-talented [Job Title] skilled in several artistic mediums, including [Medium] and [Medium] . Seasoned [Job Title] who specializes in print and environmental graphics. Graphic Designer who multi-tasks and manages time well in fiercely competitive, fast-paced environments. Graphic Artist motivated to work on all projects collaboratively with the design team from conception through to final production. Skills Excellent communication skills Complex problem solving Print advertising Web site advertising Website design expert Complex problem solving Superb eye for detail Proficient in Adobe CS6 Website and electronic marketing Print advertisements CSS expertise SMS deployment Proficient in photograph restoration Customized template design Excellent leader Advanced graphic design Work History Owner Senior Graphic Designer / UX Designer / App Developer 01/2010 + to Current Company Name – City , + State Enhance CSS, HTML, PHP codes for the frontend and backend of e-commerce store · Create graphics for silkscreen and direct to garment (DTG) printing · Work with programmers to design online-tool to enable users to personalize their own designs, and provide access to quality on-demand printing services. Translated complex concepts and data into compelling visuals for media outreach. Designed new on-brand visual elements to effectively convey concepts and messaging. Maintained consistent use of graphic imagery in materials and other marketing outreach. Senior Graphic Designer 10/2006 + to 06/2007 Company Name – City , + State Designed original graphics for private label top and bottom sleepwear · Created licensed art for toddler and boys, including Warner Bros., Disney, and Hasbro · Researched and shopped stores for new concepts and printing treatments. Tech packs. Senior Graphic Designer 01/2006 + to 09/2006 Company Name – City , + State Designed girls (tweens) graphics for multiple applications including appliqués, embroideries, patches & silkscreens. Created cads, line sheets, tech packs, lables & hangtags · Worked with designer to develop & illustrate new fashion styles for production & sales · Shopped stores & researched a variety of trend resources to develop new graphics for girls. Designed new on-brand visual elements to effectively convey concepts and messaging. Maintained consistent use of graphic imagery in materials and other marketing outreach. Graphic Designer /Graphic Artist 06/2002 + to 02/2005 Company Name – City , + State Worked with Designers to create new art concepts for screen tees, embroideries, appliqués for boys and girls jackets, knit tops, bottoms, and jeans · Created Licensed art for boys/girls, including Superman and Batman · Worked with screen printers, researched and develop new techniques printing each season · Shopped stores and provided input for graphic trends. Designed new on-brand visual elements to effectively convey concepts and messaging. Maintained consistent use of graphic imagery in materials and other marketing outreach. Formatted text and graphics for blog posts, newsletters and other materials. Graphic Designer 10/1998 + to 02/2002 Company Name – City , + State Designed graphics for boys and girls screen tees, embroideries & appliquész · Conceptualized & illustrated for packaging, labels & hangtags · Sourced & supervised for offset & digital printing · Design licensed and private label art for boys tops and allover prints for bottoms. Translated complex concepts and data into compelling visuals for media outreach. Designed new on-brand visual elements to effectively convey concepts and messaging. Maintained consistent use of graphic imagery in materials and other marketing outreach. Education Bachelor of Arts : 5 2012 Hebert H. Lehman College - + City , + State Psychology Fine Arts Art Design coursework Sketching, Drawing, sculpture, painting Advanced Illustration coursework Industrial psychology experimental psychology  Social psychology  Statistics Certificate in Field Production : - + City , + State Student government representative Graphic Specialist Certificate : The Mac Learning Center - + City , + State CNC Operator Basic Vocational Certificate Coursework in Sheet Metal Drafting and Mathematics Graphic and Digital Design Certificate Certificate in Pattern Making and Fashion Design : Mayor Fashion Institute - + City , + State Pattern making  Sewing Sketching Certificates in Fashion and Commercial Photography Abiezer (Victor) Mota 1630 Research Ave : - + City , + State Coursework in Sheet Metal Drafting and Mathematics Quality Technology Certificate CNC Operator Basic Vocational Certificate Online Portfolio: http://victormotanyc.wix.com/abiezer-mota Mobile: 917-773-6397 : - + City , + State Accomplishments Awarded by [School Name] for increasing class art budget. Employee Recognition Award Nominee in [Year] . Honorary volunteer Graphic Designer for [Foundation Name] in [Year] . [Show name] design challenge finalist in [Year] . Certifications zzxzX XZ xz ZX zx x ax asXC axc x SADCsdc dsCdscDC DC DC Skills 3D Max, ActionScript, Adobe, Photoshop, Artist, art, Book, com, Corel Draw, CSS, Dreamweaver, e-commerce, Fashion, Final Cut +Pro, Flash, Graphic Designer, graphics, Graphic, UX, HTML, http, Illustrator, InDesign, Journalist, Director, Maya, access, Excel, Microsoft Office +Suite, PowerPoint, Word, Developer, packaging, Photography, PHP, printers, quality, Quark Express, Research, sales, Technician, tops, trend, Videographer ","
    OWNER SENIOR GRAPHIC DESIGNER / UX DESIGNER / APP DEVELOPER
    • LINKSLINKSLINKSLINKSLINKS
    • dLINKSLINKSLINKSLINKSLINKSLINKS
    • LINKSLINKSLINKSLINKS
    Professional Summary
     Multi-talented [Job Title] skilled in several artistic mediums, including [Medium] and [Medium] . Seasoned [Job Title] who specializes in print and environmental graphics. Graphic Designer who multi-tasks and manages time well in fiercely competitive, fast-paced environments. Graphic Artist motivated to work on all projects collaboratively with the design team from conception through to final production.
    Skills
    • Excellent communication skills
    • Complex problem solving
    • Print advertising
    • Web site advertising
    • Website design expert
    • Complex problem solving
    • Superb eye for detail
    • Proficient in Adobe CS6
    • Website and electronic marketing
    • Print advertisements
    • CSS expertise
    • SMS deployment
    • Proficient in photograph restoration
    • Customized template design
    • Excellent leader
    • Advanced graphic design
    Work History
    Owner Senior Graphic Designer / UX Designer / App Developer 01/2010 + to Current
    Company Name – City , + State
    • Enhance CSS, HTML, PHP codes for the frontend and backend of e-commerce store · Create graphics for silkscreen and direct to garment (DTG) printing · Work with programmers to design online-tool to enable users to personalize their own designs, and provide access to quality on-demand printing services.
    • Translated complex concepts and data into compelling visuals for media outreach.
    • Designed new on-brand visual elements to effectively convey concepts and messaging.
    • Maintained consistent use of graphic imagery in materials and other marketing outreach.
    Senior Graphic Designer 10/2006 + to 06/2007
    Company Name – City , + State
    • Designed original graphics for private label top and bottom sleepwear · Created licensed art for toddler and boys, including Warner Bros., Disney, and Hasbro · Researched and shopped stores for new concepts and printing treatments.
    • Tech packs.
    Senior Graphic Designer 01/2006 + to 09/2006
    Company Name – City , + State
    • Designed girls (tweens) graphics for multiple applications including appliqués, embroideries, patches & silkscreens.
    • Created cads, line sheets, tech packs, lables & hangtags · Worked with designer to develop & illustrate new fashion styles for production & sales · Shopped stores & researched a variety of trend resources to develop new graphics for girls.
    • Designed new on-brand visual elements to effectively convey concepts and messaging.
    • Maintained consistent use of graphic imagery in materials and other marketing outreach.
    Graphic Designer /Graphic Artist 06/2002 + to 02/2005
    Company Name – City , + State
    • Worked with Designers to create new art concepts for screen tees, embroideries, appliqués for boys and girls jackets, knit tops, bottoms, and jeans · Created Licensed art for boys/girls, including Superman and Batman · Worked with screen printers, researched and develop new techniques printing each season · Shopped stores and provided input for graphic trends.
    • Designed new on-brand visual elements to effectively convey concepts and messaging.
    • Maintained consistent use of graphic imagery in materials and other marketing outreach.
    • Formatted text and graphics for blog posts, newsletters and other materials.
    Graphic Designer 10/1998 + to 02/2002
    Company Name – City , + State
    • Designed graphics for boys and girls screen tees, embroideries & appliquész · Conceptualized & illustrated for packaging, labels & hangtags · Sourced & supervised for offset & digital printing · Design licensed and private label art for boys tops and allover prints for bottoms.
    • Translated complex concepts and data into compelling visuals for media outreach.
    • Designed new on-brand visual elements to effectively convey concepts and messaging.
    • Maintained consistent use of graphic imagery in materials and other marketing outreach.
    Education
    Bachelor of Arts : 5 2012 Hebert H. Lehman College - + City , + State
      Psychology Fine Arts
    • Art Design coursework
    • Sketching, Drawing, sculpture, painting
    • Advanced Illustration coursework
    • Industrial psychology
    • experimental psychology 
    • Social psychology 
    • Statistics
    Certificate in Field Production : - + City , + State
    • Student government representative
    Graphic Specialist Certificate : The Mac Learning Center - + City , + State
    • CNC Operator Basic Vocational Certificate
    • Coursework in Sheet Metal Drafting and Mathematics
    • Graphic and Digital Design Certificate
    Certificate in Pattern Making and Fashion Design : Mayor Fashion Institute - + City , + State
    • Pattern making 
    • Sewing
    • Sketching
    Certificates in Fashion and Commercial Photography Abiezer (Victor) Mota 1630 Research Ave : - + City , + State
    • Coursework in Sheet Metal Drafting and Mathematics
    • Quality Technology Certificate
    • CNC Operator Basic Vocational Certificate
    Online Portfolio: http://victormotanyc.wix.com/abiezer-mota Mobile: 917-773-6397 : - + City , + State
    Accomplishments
    • Awarded by [School Name] for increasing class art budget.
    • Employee Recognition Award Nominee in [Year] .
    • Honorary volunteer Graphic Designer for [Foundation Name] in [Year] .
    • [Show name] design challenge finalist in [Year] .
    Certifications
    zzxzX XZ xz ZX zx x ax asXC axc x SADCsdc dsCdscDC DC DC
    Skills
    3D Max, ActionScript, Adobe, Photoshop, Artist, art, Book, com, Corel Draw, CSS, Dreamweaver, e-commerce, Fashion, Final Cut +Pro, Flash, Graphic Designer, graphics, Graphic, UX, HTML, http, Illustrator, InDesign, Journalist, Director, Maya, access, Excel, Microsoft Office +Suite, PowerPoint, Word, Developer, packaging, Photography, PHP, printers, quality, Quark Express, Research, sales, Technician, tops, trend, Videographer
    ",APPAREL +23296286," SALES ASSOCIATE Core Strengths Sales understanding Multi-tasking ability Organizational skills. Customer- and service-oriented Excellent communication skills Listening skills Reliable and punctual Organized Flexible schedule Accomplishments Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Verified that all customers received receipts for purchase. Received and processed cash and credit payment for in-store purchases. Described use of operation of merchandise to customers. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Helped customers over the phone regarding our store policy and store hours Helped customers over the phone regarding our store merchandise ​ ​ ​ Work Experience 08/2015 to Current Sales Associate Company Name － City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Excelled in exceeding daily credit card application goals. Managed quality communication, customer support and product representation for each client. Served as the company's only bilingual Spanish/English customer service representative. Assisted customers with store and product complaints. Processed and issued money orders for customers. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Organized the store by returning all merchandise to its proper place. Processed merchandise returns and exchanges. 11/2014 to 03/2015 Team Member Company Name － City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Worked as a team member performing cashier duties, product assistance and cleaning. ​ 02/2017 to Current Sales Associate Company Name － City , State Worked as a team member performing cashier duties, product assistance and cleaning. Assisted customers with store and product complaints. Organized the store by returning all merchandise to its proper place. Processed merchandise returns and exchanges. Educational Background 2015 High School Diploma Monroe High School － City , State Associate of Science South Piedmont Community College － City , State , Monroe Currently enrolled in college. Interests Soccer, Working out, Music/Concerts Skills Customer service Customer Satisfaction Bilingual Quick Learner Good interpersonal skills​ Good communication skills Works well under pressure Attention to detail Collaborative team member ","
    SALES ASSOCIATE
    Core Strengths
    • Sales understanding
    • Multi-tasking ability
    • Organizational skills.
    • Customer- and service-oriented
    • Excellent communication skills
    • Listening skills
    • Reliable and punctual
    • Organized
    • Flexible schedule
    Accomplishments
    Customer Interface
    • Greeted customers upon entrance and handled all cash and credit transactions.
    • Assisted customers over the phone regarding store operations, product, promotions and orders.
    • Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Verified that all customers received receipts for purchase.
    • Received and processed cash and credit payment for in-store purchases.
    • Described use of operation of merchandise to customers.
    • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
    • Helped customers over the phone regarding our store policy and store hours
    • Helped customers over the phone regarding our store merchandise
    ​
    ​
    ​

    Work Experience
    08/2015 to Current
    Sales Associate Company Name － City , State
    Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
    Excelled in exceeding daily credit card application goals.
    Managed quality communication, customer support and product representation for each client.
    Served as the company's only bilingual Spanish/English customer service representative.
    Assisted customers with store and product complaints.
    Processed and issued money orders for customers.
    Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
    Organized the store by returning all merchandise to its proper place.
    Processed merchandise returns and exchanges.
    11/2014 to 03/2015
    Team Member Company Name － City , State
    Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
    Worked as a team member performing cashier duties, product assistance and cleaning.
    ​
    02/2017 to Current
    Sales Associate Company Name － City , State
    Worked as a team member performing cashier duties, product assistance and cleaning.
    Assisted customers with store and product complaints.
    Organized the store by returning all merchandise to its proper place.
    Processed merchandise returns and exchanges.
    Educational Background
    2015
    High School Diploma Monroe High School － City , State
    Associate of Science South Piedmont Community College － City , State , Monroe Currently enrolled in college.
    Interests
    Soccer, Working out, Music/Concerts
    Skills
    Customer service
    Customer Satisfaction
    Bilingual
    Quick Learner
    Good interpersonal skills​
    Good communication skills
    Works well under pressure
    Attention to detail
    Collaborative team member
    ",SALES +51777546," HEALTHCARE RECRUITER Highlights Microsoft Office Suite (Word, Excel PowerPoint, Outlook, Access); Google Documents; WinTeam. Experience Healthcare Recruiter , 08/2015 － 03/2016 Company Name － City , State Created announcements for open job positions; posted announcements online on company website and major job posting websites such as CareerBuilder, Monster, and Indeed to attract interested candidates. Addressed questions from public, employees, and outside agencies regarding current employment opportunities and application status. Interviewed prospective candidates to assess qualifications and capabilities; guided candidates through application process, scored written exams, and notified candidates of results. Drafted employment contracts and prepared onboarding and orientation documentation for new hires. Maintained up-to-date HR files by identifying and purging obsolete record sand transferring records to storage. HR Administrator , 01/2014 － 01/2015 03/2010 － 07/2015 Company Name － City , State Administrative Assistant , 01/2010 － 01/2014 Assisted District Manager to administer personnel, workers' compensation, general liability, training, and recruitment programs. Researched, planned, and implemented training programs to develop existing staff competencies and facilitate new hire orientation and onboarding. Coordinated group interviews to help organization select qualified candidates for open positions; worked with staffing agencies to place temporary workers in administrative positions throughout company. Helped applicants fill out paperwork, including tax forms, benefits forms, and associated new hire documentation. Analyzed existing HR Department operations and provided recommendations to improve workflows, optimize candidate selection, and improve HR training schedules. Promoted to perform diverse Human Resource Generalist functions which contributed to the smooth and profitable operation of the Virginia and DC territories - overseeing 400 Security Guards. Reported directly to the District Manager providing support for a high volume of confidential client and employee information. Oversaw several necessary processes including Data Management, Job Application and Payroll utilizing the accounting software, Win Team. Performed pre-audits of personnel files to ensure compliance before internal, state and federal auditor examinations. Performed routine administrative tasks including scheduling, phone correspondence, office inventory, compensation, job posting, reporting, and invoicing. Was lead staffer in the hiring process conducting background checks, reference checks and drug screening - interfacing closely with the Security Officer Management Branch (SOMB) and the DC department for results and testing functionality. Played a key role in the complex recruiting project of staffing over 150 Security Guards for the Virginia and D.C. Wal-Mart's Black Friday events. Process consisted of full life-cycle recruitment (interviewing, hiring, drug tests and background checks) and on-boarding (implementing training video and processing paperwork/updating systems). Selected by Senior Management to oversee the two-day U.S. Security Associates Training Academy. Prepared the facility by ensuring all technology and Audio Visual (AV) was functional. Managed the facility's supplies, ordering, payments and distribution. Drafted PowerPoint presentations and fliers - acting as the Communication Liaison to employees on behalf of corporate. Participated in various Job Fairs held at colleges throughout the territory. Utilized templates to design materials for applicants which exemplify the corporate message and provide information on job functions, uniform codes, and 401K and benefit packages. Developed and served as the sole Author, Designer and Creator of the monthly corporate newsletter. Produced a Floater List for the territory to make it easier and more cost effective for the Schedulers to place substitute Guards during an emergency, no-show or call-out. Conducted research and analyzed new trends and legislation of employment, legal issues/concerns for professional development, learning models and training programs. Considered the ""bridge"" between vendors, candidates, employees, and management. Education December 2016 DEVRY UNIVERSITY － City , State Master Human Resource Management Human Resource Management May 2012 NEW JERSEY CITY UNIVERSITY － City , State Bachelor of Science Criminal Justice Criminal Justice Skills accounting software, administrative, Audio, benefits, C, contracts, client, Data Management, DC, documentation, Senior Management, forms, functional, hiring, Human Resource, HR, inventory, invoicing, legal, materials, Access, Excel, Microsoft Office Suite, office, Outlook, PowerPoint, PowerPoint presentations, Win, Word, newsletter, Payroll, personnel, processes, recruiting, recruitment, reporting, research, scheduling, staffing, tax, phone, training programs, video, website, websites, Author, written ","
    HEALTHCARE RECRUITER
    Highlights
    Microsoft Office Suite (Word, Excel PowerPoint, Outlook, Access); Google Documents; WinTeam.
    Experience
    Healthcare Recruiter , 08/2015 － 03/2016 Company Name － City , State
    • Created announcements for open job positions; posted announcements online on company website and major job posting websites such as CareerBuilder, Monster, and Indeed to attract interested candidates.
    • Addressed questions from public, employees, and outside agencies regarding current employment opportunities and application status.
    • Interviewed prospective candidates to assess qualifications and capabilities; guided candidates through application process, scored written exams, and notified candidates of results.
    • Drafted employment contracts and prepared onboarding and orientation documentation for new hires.
    • Maintained up-to-date HR files by identifying and purging obsolete record sand transferring records to storage.
    HR Administrator , 01/2014 － 01/2015
    03/2010 － 07/2015 Company Name － City , State
    Administrative Assistant , 01/2010 － 01/2014
    • Assisted District Manager to administer personnel, workers' compensation, general liability, training, and recruitment programs.
    • Researched, planned, and implemented training programs to develop existing staff competencies and facilitate new hire orientation and onboarding.
    • Coordinated group interviews to help organization select qualified candidates for open positions; worked with staffing agencies to place temporary workers in administrative positions throughout company.
    • Helped applicants fill out paperwork, including tax forms, benefits forms, and associated new hire documentation.
    • Analyzed existing HR Department operations and provided recommendations to improve workflows, optimize candidate selection, and improve HR training schedules.
    • Promoted to perform diverse Human Resource Generalist functions which contributed to the smooth and profitable operation of the Virginia and DC territories - overseeing 400 Security Guards.
    • Reported directly to the District Manager providing support for a high volume of confidential client and employee information.
    • Oversaw several necessary processes including Data Management, Job Application and Payroll utilizing the accounting software, Win Team.
    • Performed pre-audits of personnel files to ensure compliance before internal, state and federal auditor examinations.
    • Performed routine administrative tasks including scheduling, phone correspondence, office inventory, compensation, job posting, reporting, and invoicing.
    • Was lead staffer in the hiring process conducting background checks, reference checks and drug screening - interfacing closely with the Security Officer Management Branch (SOMB) and the DC department for results and testing functionality.
    • Played a key role in the complex recruiting project of staffing over 150 Security Guards for the Virginia and D.C.
    • Wal-Mart's Black Friday events.
    • Process consisted of full life-cycle recruitment (interviewing, hiring, drug tests and background checks) and on-boarding (implementing training video and processing paperwork/updating systems).
    • Selected by Senior Management to oversee the two-day U.S.
    • Security Associates Training Academy.
    • Prepared the facility by ensuring all technology and Audio Visual (AV) was functional.
    • Managed the facility's supplies, ordering, payments and distribution.
    • Drafted PowerPoint presentations and fliers - acting as the Communication Liaison to employees on behalf of corporate.
    • Participated in various Job Fairs held at colleges throughout the territory.
    • Utilized templates to design materials for applicants which exemplify the corporate message and provide information on job functions, uniform codes, and 401K and benefit packages.
    • Developed and served as the sole Author, Designer and Creator of the monthly corporate newsletter.
    • Produced a Floater List for the territory to make it easier and more cost effective for the Schedulers to place substitute Guards during an emergency, no-show or call-out.
    • Conducted research and analyzed new trends and legislation of employment, legal issues/concerns for professional development, learning models and training programs.
    • Considered the ""bridge"" between vendors, candidates, employees, and management.
    Education
    December 2016 DEVRY UNIVERSITY － City , State Master Human Resource Management Human Resource Management
    May 2012 NEW JERSEY CITY UNIVERSITY － City , State Bachelor of Science Criminal Justice Criminal Justice
    Skills
    accounting software, administrative, Audio, benefits, C, contracts, client, Data Management, DC, documentation, Senior Management, forms, functional, hiring, Human Resource, HR, inventory, invoicing, legal, materials, Access, Excel, Microsoft Office Suite, office, Outlook, PowerPoint, PowerPoint presentations, Win, Word, newsletter, Payroll, personnel, processes, recruiting, recruitment, reporting, research, scheduling, staffing, tax, phone, training programs, video, website, websites, Author, written
    ",HEALTHCARE +28951817," CONSULTANT Professional Summary Health care Administrative Assistant with 3 years of experience Experience in the health field for 5+ years Allocated monthly budget of $1000 for Muslim Students Association's planned activities Organized fundraising events with the supervision of the Event coordinator at Wing's Program Skills Skilled in Microsoft Office Suite, Adobe Premier Suite, SQL Database, and SAS Planning and development Strategic decision making Fluent in English and Urdu, Functional in Spanish Data Management Excellent communication skills Time management Conflict resolution Work History Health Revenue Specialist , 02/2019 to Current Company Name – City , State Developed work plans to meet business priorities and deadlines. Devised strategies to improve organization efficiency and optimize group management. Kept detailed records of project progress, discrepancies and other funding. Understood fee schedule and terms for all contracts which invoices are submitted. Verifies drugs and services are properly authorized and proper documentation is on file. Assists training new team members and providing input for the team. Communication with team members, intake, pharmacy, insurances, and management. Analyzing trends to solve complex issues. Administrative Assistant , 10/2017 to 12/2018 Company Name – City , State Perform clerical tasks such as answering phone calls, filling paperwork, delivering films, and faxing documents to insurers and other healthcare providers. Communicated with patients, visitors, and staff to ensure that all needs were being met. Worked extensively with electronic medical records. Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance. Created PowerPoint presentations for business development purposes. Monitored premises, screened visitors, updated logs and issued passes to maintain security. Internship , 06/2016 to 08/2016 Company Name – City , State Work extensively with organization's electronic medical records to schedule patients, coordinate shifts, provide service to the under insured. Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail. Shadow physicians and nutritionists regularly. Organize annual fundraising dinner to sustain free clinic's daily operations. Answered telephone inquiries from clients, vendors and the public. Performed tasks such as taking vitals, primary and secondary assessments. Administrative Assistant , 05/2015 to 08/2016 Company Name – City , State Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail. Assist the event coordinator with organizing fundraising events and compiled informational packets for potential donors. Participated in marketing and outreach and other visibility efforts, as requested. Education Bachelor of Science : Community Health , 2017 University Of Illinois At Urbana-Champaign - City , State Elected to Vice President for Pakistani Students Association in 2016 Elected to Fundraising Chair for Muslim Students Association in 2016 Coursework in Health Planning, Health Administration and Health Finances, Health Data Analysis, Macroeconomic Principles, and Healthcare Systems 2018 College Of DuPage - City , State Coursework in Emergency Medical Technician, Statistics and Medical Terminology Skills Skilled in Microsoft Office Suite, Adobe Premier Suite, SQL Database, and SAS Planning and development Strategic decision making Fluent in English and Urdu, Functional in Spanish Data Management Excellent communication skills Time management Conflict resolution Work History Consultant , 06/2018 to 12/2018 Company Name – City , State Developed work plans to meet business priorities and deadlines. Devised strategies to improve organization efficiency and optimize group management. Kept detailed records of project progress, discrepancies and other funding. Supported clients with business analysis, documentation and data modeling. Collaborated with clients to develop and shape budgets, processes, business intelligence and strategies. Intern , 10/2017 to 05/2018 Company Name – City , State Perform clerical tasks such as answering phone calls, filling paperwork, delivering films, and faxing documents to insurers and other healthcare providers. Communicated with patients, visitors, and staff to ensure that all needs were being met. Internship , 06/2016 to 08/2016 Company Name – City , State Work extensively with organization's electronic medical records to schedule patients, coordinate shifts, provide service to the under insured. Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail. Shadow physicians and nutritionists regularly. Organize annual fundraising dinner to sustain free clinic's daily operations. Answered telephone inquiries from clients, vendors and the public. Performed tasks such as taking vitals, primary and secondary assessments. Administrative Assistant , 05/2015 to 08/2016 Company Name – City , State Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail. Assist the event coordinator with organizing fundraising events and compiled informational packets for potential donors. Participated in marketing and outreach and other visibility efforts, as requested. ","
    CONSULTANT
    Professional Summary
    • Health care Administrative Assistant with 3 years of experience
    • Experience in the health field for 5+ years
    • Allocated monthly budget of $1000 for Muslim Students Association's planned activities
    • Organized fundraising events with the supervision of the Event coordinator at Wing's Program
    Skills
    • Skilled in Microsoft Office Suite, Adobe Premier Suite, SQL Database, and SAS
    • Planning and development
    • Strategic decision making
    • Fluent in English and Urdu, Functional in Spanish
    • Data Management
    • Excellent communication skills
    • Time management
    • Conflict resolution
    Work History
    Health Revenue Specialist , 02/2019 to Current
    Company Name – City , State
    • Developed work plans to meet business priorities and deadlines.
    • Devised strategies to improve organization efficiency and optimize group management.
    • Kept detailed records of project progress, discrepancies and other funding.
    • Understood fee schedule and terms for all contracts which invoices are submitted.
    • Verifies drugs and services are properly authorized and proper documentation is on file.
    • Assists training new team members and providing input for the team.
    • Communication with team members, intake, pharmacy, insurances, and management.
    • Analyzing trends to solve complex issues.
    Administrative Assistant , 10/2017 to 12/2018
    Company Name – City , State
    • Perform clerical tasks such as answering phone calls, filling paperwork, delivering films, and faxing documents to insurers and other healthcare providers.
    • Communicated with patients, visitors, and staff to ensure that all needs were being met.
    • Worked extensively with electronic medical records.
    • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
    • Created PowerPoint presentations for business development purposes.
    • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
    Internship , 06/2016 to 08/2016
    Company Name – City , State
    • Work extensively with organization's electronic medical records to schedule patients, coordinate shifts, provide service to the under insured.
    • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
    • Shadow physicians and nutritionists regularly.
    • Organize annual fundraising dinner to sustain free clinic's daily operations.
    • Answered telephone inquiries from clients, vendors and the public.
    • Performed tasks such as taking vitals, primary and secondary assessments.
    Administrative Assistant , 05/2015 to 08/2016
    Company Name – City , State
    • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
    • Assist the event coordinator with organizing fundraising events and compiled informational packets for potential donors.
    • Participated in marketing and outreach and other visibility efforts, as requested.
    Education
    Bachelor of Science : Community Health , 2017
    University Of Illinois At Urbana-Champaign - City , State
    • Elected to Vice President for Pakistani Students Association in 2016
    • Elected to Fundraising Chair for Muslim Students Association in 2016
    • Coursework in Health Planning, Health Administration and Health Finances, Health Data Analysis, Macroeconomic Principles, and Healthcare Systems
    2018
    College Of DuPage - City , State
    • Coursework in Emergency Medical Technician, Statistics and Medical Terminology
    Skills
    • Skilled in Microsoft Office Suite, Adobe Premier Suite, SQL Database, and SAS
    • Planning and development
    • Strategic decision making
    • Fluent in English and Urdu, Functional in Spanish
    • Data Management
    • Excellent communication skills
    • Time management
    • Conflict resolution
    Work History
    Consultant , 06/2018 to 12/2018
    Company Name – City , State
    • Developed work plans to meet business priorities and deadlines.
    • Devised strategies to improve organization efficiency and optimize group management.
    • Kept detailed records of project progress, discrepancies and other funding.
    • Supported clients with business analysis, documentation and data modeling.
    • Collaborated with clients to develop and shape budgets, processes, business intelligence and strategies.
    Intern , 10/2017 to 05/2018
    Company Name – City , State
    • Perform clerical tasks such as answering phone calls, filling paperwork, delivering films, and faxing documents to insurers and other healthcare providers.
    • Communicated with patients, visitors, and staff to ensure that all needs were being met.
    Internship , 06/2016 to 08/2016
    Company Name – City , State
    • Work extensively with organization's electronic medical records to schedule patients, coordinate shifts, provide service to the under insured.
    • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
    • Shadow physicians and nutritionists regularly.
    • Organize annual fundraising dinner to sustain free clinic's daily operations.
    • Answered telephone inquiries from clients, vendors and the public.
    • Performed tasks such as taking vitals, primary and secondary assessments.
    Administrative Assistant , 05/2015 to 08/2016
    Company Name – City , State
    • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
    • Assist the event coordinator with organizing fundraising events and compiled informational packets for potential donors.
    • Participated in marketing and outreach and other visibility efforts, as requested.
    ",CONSULTANT +51724595," CONSULTANT Career Overview Vidya is a Graduate in Computer Science with over 9 years of professional experience in Customer Relationship Management in roles of Solution Architect, Functional Analyst, Process and Implementation Consultant for large customers in Pharmaceutical & Chemical, Consumer and Industry Product, Public Sector Industry in the United States. +Excellent Networking and Communication skills, Client Relationship Management, Expectation Management and People Management are her core strengths along with Customer Relationship Management. Her understanding of industry and processes, ability to connect with different levels of the organizations with equal ease, combined with the integrity and passion, is what she brings to the work place. +Vidya started her career at Adapt One Technologies in Business Consulting, working across different industry sectors. In September, 2010 she moved to Deloitte Consulting LLP in CRM Consultant role in the US, which provided her with a wealth of experience as well as exposure across the entire business application Proposals, consulting and project management disciplines. Qualifications Big Machines Configuration +*Siebel Tools 8.1.1.10, Siebel Administration, eScript, VBScript and Java Script +*VB, SQL, MS Excel, Word and Power Point, Access. Work Experience Company Name September 2010 to March 2015 Consultant City , State Client-Healthcare Company who specializes in supplying health information technology solutions Led the development of Oracle CPQ Cloud solution prototype to provide the Sales and Marketing Team a high level understanding of the art-of-the-possible. Its quality was appreciated and helped us win the next Implementation Phase assignment with the client Reviewed and updated the quality of the functional design documents Increased system transparency by developing business process models and wireframes to aid in the business to technology translation Performed Fit Gap analysis on requirements and Oracle CPQ out-of-the box functionality Client- Large scale CRM Implementation project for a Public sector client located in Canada Developed test strategy and approach to test various module within the Siebel ICM solution Developed the test scripts and executed testing scenarios for Financial Management, Benefit Plans, Activities, Data Warehouse etc modules Supervized and managed the testing effort of 5 consultants and ensured the project was delivered before the deadline Gathered data and prepared daily status report for Project Leadership Client-Leading global Information Technology Company based in US Collaborated with business users in JAD sessions to understand their key business issues, and critical processes, business objective expected from program Documented user requirement pertaining to Approval and Document Output, developed process flows, design document and system workflows to highlight interactions between boundary system Researched and prepared Language and Currency matrix document highlihghting the languages supported by BigMachine application, the quality of which was highly appreciated by the client Client- North America's leading provider of Integrated Environmental solutions Played the role of Siebel SME to the training team, acting as an IT liaison between client's Change Management team and Technical team, providing them with expertise on Siebel Order to Cash solution Appreciated by client for my ability to communicate complex technical issues in a non-technical manner to business users Independently led the effort of setting up and maintaining Siebel Environment from scratch to enable 500 Customer Reps to perform hands on practice during Training Delivery. Worked closely with various boundary system leads to troubleshoot and find resoultion to technical issues on an ongoing basis Developed Conceptual, Functional Design and Siebel Integration Design documents Client- A volunteer led humanitarian organization that provides emergency assistance, disaster relief and education inside the United States. Implemented Siebel Marketing and Siebel eEvents application as part of a single DRMS platform enabling the business to fully realize the benefits of Donor Segmentation and Lifetime Value, Recruitment optimization and Donor and Sponsor Loyalty Programs Gathered reporting business requirement by conducting client meetings Prepared Functional and Technical and Design Document. Company Name October 2008 to September 2010 Siebel Configurator / Developer City , State A Japanese pharmaceutical company having office located in Chicago area Worked on requirement analysis, design, coding, unit testing, documentation, maintenance and application support of Siebel 7.8.3 SFA application Managed the Global PC Refresh project ensuring Siebel works well with Windows 7 Deployed the customized Siebel application on new operating system to over 1000 Reps Client: A Japanese pharmaceutical company having office located in New Jersey Developed and configuring Siebel 7.8 ePharma applications. Worked on gathering requirements, created prototypes, met with various business users including business support, sales and marketing teams to capture business requirements Performed Unit testing, System testing and Performance testing. Company Name November 2004 to August 2007 Analyst City Responsible for maintaining critical Client information pertaining to 7 cost centers Work extensively on Crystal Reports to retrieve any kind of information required by client. Suggest initiatives that can bring time/ hard dollar save. Analyze and send MIS reports to various teams and department heads across JP Morgan. Professional Achievements/Trainings Received ""Applause Award"" in 2011 and 2012 for outstanding value to client service in Deloitte. Have worked on multiple sales pursuits specifically contributing around technical feasibility and estimation. Salesforce.com Administration Essentials Salesforce.com Force.com Developer. Education and Training Welingkar Institute of Management Development and Research April 2005 Diploma : Finance Management Accounting and Finance India Finance Management Accounting and Finance University of Mumbai May 2004 IT : IT India IT Skills approach, art, benefits, developing business, Change Management, com, CRM, Crystal Reports, Client, Data Warehouse, documentation, Financial Management, Functional, health information technology, ICM, Information Technology, Japanese, Java Script, marketing, meetings, Access, MS Excel, office, Power Point, Windows 7, win, Word, works, MIS, next, operating system, optimization, Oracle, Developer, processes, coding, Project Leadership, quality, Recruitment, reporting, requirement, Sales, scripts, Siebel, Siebel 7.8.3, Siebel 7.8, SQL, strategy, Training Delivery, translation, troubleshoot, VBScript, VB ","
    CONSULTANT
    Career Overview
    Vidya is a Graduate in Computer Science with over 9 years of professional experience in Customer Relationship Management in roles of Solution Architect, Functional Analyst, Process and Implementation Consultant for large customers in Pharmaceutical & Chemical, Consumer and Industry Product, Public Sector Industry in the United States. +Excellent Networking and Communication skills, Client Relationship Management, Expectation Management and People Management are her core strengths along with Customer Relationship Management. Her understanding of industry and processes, ability to connect with different levels of the organizations with equal ease, combined with the integrity and passion, is what she brings to the work place. +Vidya started her career at Adapt One Technologies in Business Consulting, working across different industry sectors. In September, 2010 she moved to Deloitte Consulting LLP in CRM Consultant role in the US, which provided her with a wealth of experience as well as exposure across the entire business application Proposals, consulting and project management disciplines.
    Qualifications
    Big Machines Configuration +*Siebel Tools 8.1.1.10, Siebel Administration, eScript, VBScript and Java Script +*VB, SQL, MS Excel, Word and Power Point, Access.
    Work Experience
    Company Name September 2010 to March 2015 Consultant
    City , State
    • Client-Healthcare Company who specializes in supplying health information technology solutions Led the development of Oracle CPQ Cloud solution prototype to provide the Sales and Marketing Team a high level understanding of the art-of-the-possible.
    • Its quality was appreciated and helped us win the next Implementation Phase assignment with the client Reviewed and updated the quality of the functional design documents Increased system transparency by developing business process models and wireframes to aid in the business to technology translation Performed Fit Gap analysis on requirements and Oracle CPQ out-of-the box functionality Client- Large scale CRM Implementation project for a Public sector client located in Canada Developed test strategy and approach to test various module within the Siebel ICM solution Developed the test scripts and executed testing scenarios for Financial Management, Benefit Plans, Activities, Data Warehouse etc modules Supervized and managed the testing effort of 5 consultants and ensured the project was delivered before the deadline Gathered data and prepared daily status report for Project Leadership Client-Leading global Information Technology Company based in US Collaborated with business users in JAD sessions to understand their key business issues, and critical processes, business objective expected from program Documented user requirement pertaining to Approval and Document Output, developed process flows, design document and system workflows to highlight interactions between boundary system Researched and prepared Language and Currency matrix document highlihghting the languages supported by BigMachine application, the quality of which was highly appreciated by the client Client- North America's leading provider of Integrated Environmental solutions Played the role of Siebel SME to the training team, acting as an IT liaison between client's Change Management team and Technical team, providing them with expertise on Siebel Order to Cash solution Appreciated by client for my ability to communicate complex technical issues in a non-technical manner to business users Independently led the effort of setting up and maintaining Siebel Environment from scratch to enable 500 Customer Reps to perform hands on practice during Training Delivery.
    • Worked closely with various boundary system leads to troubleshoot and find resoultion to technical issues on an ongoing basis Developed Conceptual, Functional Design and Siebel Integration Design documents Client- A volunteer led humanitarian organization that provides emergency assistance, disaster relief and education inside the United States.
    • Implemented Siebel Marketing and Siebel eEvents application as part of a single DRMS platform enabling the business to fully realize the benefits of Donor Segmentation and Lifetime Value, Recruitment optimization and Donor and Sponsor Loyalty Programs Gathered reporting business requirement by conducting client meetings Prepared Functional and Technical and Design Document.
    Company Name October 2008 to September 2010 Siebel Configurator / Developer
    City , State
    • A Japanese pharmaceutical company having office located in Chicago area Worked on requirement analysis, design, coding, unit testing, documentation, maintenance and application support of Siebel 7.8.3 SFA application Managed the Global PC Refresh project ensuring Siebel works well with Windows 7 Deployed the customized Siebel application on new operating system to over 1000 Reps Client: A Japanese pharmaceutical company having office located in New Jersey Developed and configuring Siebel 7.8 ePharma applications.
    • Worked on gathering requirements, created prototypes, met with various business users including business support, sales and marketing teams to capture business requirements Performed Unit testing, System testing and Performance testing.
    Company Name November 2004 to August 2007 Analyst
    City
    • Responsible for maintaining critical Client information pertaining to 7 cost centers Work extensively on Crystal Reports to retrieve any kind of information required by client.
    • Suggest initiatives that can bring time/ hard dollar save.
    • Analyze and send MIS reports to various teams and department heads across JP Morgan.
    • Professional Achievements/Trainings Received ""Applause Award"" in 2011 and 2012 for outstanding value to client service in Deloitte.
    • Have worked on multiple sales pursuits specifically contributing around technical feasibility and estimation.
    • Salesforce.com Administration Essentials Salesforce.com Force.com Developer.
    Education and Training
    Welingkar Institute of Management Development and Research April 2005 Diploma : Finance Management Accounting and Finance India Finance Management Accounting and Finance
    University of Mumbai May 2004 IT : IT India IT
    Skills
    approach, art, benefits, developing business, Change Management, com, CRM, Crystal Reports, Client, Data Warehouse, documentation, Financial Management, Functional, health information technology, ICM, Information Technology, Japanese, Java Script, marketing, meetings, Access, MS Excel, office, Power Point, Windows 7, win, Word, works, MIS, next, operating system, optimization, Oracle, Developer, processes, coding, Project Leadership, quality, Recruitment, reporting, requirement, Sales, scripts, Siebel, Siebel 7.8.3, Siebel 7.8, SQL, strategy, Training Delivery, translation, troubleshoot, VBScript, VB
    ",CONSULTANT +10235429," FITNESS INSTRUCTOR Professional Summary Dynamic, entrepreneurial sales executive with a record of achievement and success driving sales growth in highly competitive markets. Solid background securing key clients and increasing product distribution to grow market share. Steadfast in building new business, securing customer loyalty, and developing strong relationships with external business partners. Well organized with a track record that demonstrates self-motivation, creativity and the initiative to achieve both personal and corporate goals. Skills Sales Management Account Management Program Management Client Relationships Product Marketing Customer Retention Distribution Strategies Team Leadership Wine & Spirits/Beverage Industry Experience Fitness Instructor , 02/2013 to Current Company Name – City , State Teach energetic workouts that are challenging and motivating, yet safe. Provide students individualized hands-on adjustment throughout class. Address each student by name during class and cultivate long term relationships. Organized the 2014 Fitness Kick-off Challenge in which local vendors provided educational seminars/products to inspire a commitment to a healthier lifestyle. Assist clients of all ages and fitness levels in improving health and wellness. Owner , 01/2011 to Current Company Name – City , State Founder of a stand up paddle board business consisting of retail sales, rentals and lessons. Hands on involvement from lease contract negotiations to build-out, to website development and marketing strategy. On site management of all daily operations as well as recruiting, hiring and training staff. Responsible for all aspects of business including inventory management, product education, payroll, and social media outreach. Organized corporate outings and charity fundraisers. Became the first and only Austin stand up paddle board company to offer online reservations for clients. Achieved an overall 5 star rating on YELP within the first year of business. The company is closing October 31, 2014. Central Regional Manager , 10/2008 to 03/2011 Company Name – City , State Successfully executed sales and managed an eight state region consisting of two distributors/brokers, with a combined total sales of approximately $2.7 million. Developed and implemented a promotional calendar for regional locations of national food stores. Collaborated with corporate buyers on private label product development and program management. Worked as a team with distributor management and staff to educate and develop programs for increasing product knowledge, market presence and sales. Monthly conference calls with broker principals to review performance, goals and opportunities. Conducted educational tea classes for retail sales partners as well as consumers. Fine Wine Specialist , 2008 to 2008 Company Name – City , State Developed relationships with on/off premise accounts to identify opportunities for product placement. Conducted wait staff training seminars and designed wine by the glass programs to support the Diamond portfolio. Assisted with inventory management and stock rotation. Set shelf space, cold box and built displays to support supplier promotions and incentive programs. Demonstrated sales abilities through successful presentation and promotion of new and existing products and the expansion of business. Met or exceeded assigned monthly quotas and placement objectives. Western Regional Sales Manager , 2005 to 2008 Company Name – City , State Proficiently managed sales in a six state region comprised of eight different distributors/brokers, with combined total sales of approximately $1million. Interfaced directly with buyers, distributor management, sales representatives and marketing associates located throughout the territory. Conducted regular reviews with distributor management to ensure consistent performance to goal. Attended distributor sales meetings to present and educate representatives on new and existing products. Designed and implemented various sales incentives with a focus on elevating performance. Provided product training and promotional strategies to sales representatives and restaurant and retail staff. Developed Excel program to track monthly performance to goal.Increased overall sales in region by 9.5%. California Area Sales Manager , 2002 to 2004 Company Name – City , State Interfaced with key on/off-premise accounts, working in partnership with the distributor sales force to promote brand building and line expansion of existing brands within the portfolio. Conducted trade and public tastings, special promotions and wine maker dinners. Achieved growth in 13 focus brands resulting in a 24% increase in sales. Wine Steward/Educator , 2001 to 2002 Company Name – City , State Instrumental in developing and implementing the bi-monthly wine class for consumers. Created content and format of class material and presented it in a manner that was informative yet fun. As head of the wine department, responsible for driving sales, monthly promotions and all merchandising. Operated in a management capacity when opening or closing the store. Managed staff, reconciled all bank transactions, generated reports and ensured the store was properly stocked and detailed. Provided assistance to customers with wine selections and food/wine +pairing, made product recommendations and developed rapport to promote +customer loyalty and repeat business. Wine Educator , 2000 to 2001 Company Name – City , State Responsible for daily operation of the Terrace Wine Bar at the Golden Vine Winery, hosted by Robert Mondavi at Disney's California Adventure. Conducted guided wine tastings for guests and educational seminars and tastings for the restaurant staff. Product Marketing Manager , 1995 to 1998 Company Name – City , State Memory Products Buyer , 1988 to 1991 Company Name – City , State Additional purchasing experience with two high-technology firms in Austin, TX,. Education High School Diploma : University of Texas - City , State Communications Volunteering Blue Dog Rescue Best Friends Animal Sanctuary Certifications 2013 Certified Bar Method Fitness Instructor, 2012 +Certified Power Yoga and Yoga Sculpt Instructor, 2002 Court of Masters Sommelier -Level One Certification ","
    FITNESS INSTRUCTOR
    Professional Summary
    Dynamic, entrepreneurial sales executive with a record of achievement and success driving sales growth in highly competitive markets. Solid background securing key clients and increasing product distribution to grow market share. Steadfast in building new business, securing customer loyalty, and developing strong relationships with external business partners. Well organized with a track record that demonstrates self-motivation, creativity and the initiative to achieve both personal and corporate goals.
    Skills
    Sales Management
    Account Management
    Program Management
    Client Relationships
    Product Marketing
    Customer Retention
    Distribution Strategies
    Team Leadership
    Wine & Spirits/Beverage Industry
    Experience
    Fitness Instructor , 02/2013 to Current
    Company Name – City , State
    Teach energetic workouts that are challenging and motivating, yet safe. Provide students individualized hands-on adjustment throughout class. Address each student by name during class and cultivate long term relationships. Organized the 2014 Fitness Kick-off Challenge in which local vendors provided educational seminars/products to inspire a commitment to a healthier lifestyle. Assist clients of all ages and fitness levels in improving health and wellness.
    Owner , 01/2011 to Current
    Company Name – City , State
    Founder of a stand up paddle board business consisting of retail sales, rentals and lessons. Hands on involvement from lease contract negotiations to build-out, to website development and marketing strategy. On site management of all daily operations as well as recruiting, hiring and training staff. Responsible for all aspects of business including inventory management, product education, payroll, and social media outreach. Organized corporate outings and charity fundraisers. Became the first and only Austin stand up paddle board company to offer online reservations for clients. Achieved an overall 5 star rating on YELP within the first year of business. The company is closing October 31, 2014.
    Central Regional Manager , 10/2008 to 03/2011
    Company Name – City , State
    Successfully executed sales and managed an eight state region consisting of two distributors/brokers, with a combined total sales of approximately $2.7 million. Developed and implemented a promotional calendar for regional locations of national food stores. Collaborated with corporate buyers on private label product development and program management. Worked as a team with distributor management and staff to educate and develop programs for increasing product knowledge, market presence and sales. Monthly conference calls with broker principals to review performance, goals and opportunities. Conducted educational tea classes for retail sales partners as well as consumers.
    Fine Wine Specialist , 2008 to 2008
    Company Name – City , State
    Developed relationships with on/off premise accounts to identify opportunities for product placement. Conducted wait staff training seminars and designed wine by the glass programs to support the Diamond portfolio. Assisted with inventory management and stock rotation. Set shelf space, cold box and built displays to support supplier promotions and incentive programs. Demonstrated sales abilities through successful presentation and promotion of new and existing products and the expansion of business. Met or exceeded assigned monthly quotas and placement objectives.
    Western Regional Sales Manager , 2005 to 2008
    Company Name – City , State
    Proficiently managed sales in a six state region comprised of eight different distributors/brokers, with combined total sales of approximately $1million. Interfaced directly with buyers, distributor management, sales representatives and marketing associates located throughout the territory. Conducted regular reviews with distributor management to ensure consistent performance to goal. Attended distributor sales meetings to present and educate representatives on new and existing products. Designed and implemented various sales incentives with a focus on elevating performance. Provided product training and promotional strategies to sales representatives and restaurant and retail staff. Developed Excel program to track monthly performance to goal.Increased overall sales in region by 9.5%.
    California Area Sales Manager , 2002 to 2004
    Company Name – City , State
    Interfaced with key on/off-premise accounts, working in partnership with the distributor sales force to promote brand building and line expansion of existing brands within the portfolio. Conducted trade and public tastings, special promotions and wine maker dinners. Achieved growth in 13 focus brands resulting in a 24% increase in sales.
    Wine Steward/Educator , 2001 to 2002
    Company Name – City , State
    Instrumental in developing and implementing the bi-monthly wine class for consumers. Created content and format of class material and presented it in a manner that was informative yet fun. As head of the wine department, responsible for driving sales, monthly promotions and all merchandising. Operated in a management capacity when opening or closing the store. Managed staff, reconciled all bank transactions, generated reports and ensured the store was properly stocked and detailed. Provided assistance to customers with wine selections and food/wine +pairing, made product recommendations and developed rapport to promote +customer loyalty and repeat business.
    Wine Educator , 2000 to 2001
    Company Name – City , State
    Responsible for daily operation of the Terrace Wine Bar at the Golden Vine Winery, hosted by Robert Mondavi at Disney's California Adventure. Conducted guided wine tastings for guests and educational seminars and tastings for the restaurant staff.
    Product Marketing Manager , 1995 to 1998
    Company Name – City , State
    Memory Products Buyer , 1988 to 1991
    Company Name – City , State
    Additional purchasing experience with two high-technology firms in Austin, TX,.
    Education
    High School Diploma : University of Texas - City , State
    Communications
    Volunteering
    Blue Dog Rescue
    Best Friends Animal Sanctuary
    Certifications
    2013 Certified Bar Method Fitness Instructor, 2012 +Certified Power Yoga and Yoga Sculpt Instructor, 2002 Court of Masters Sommelier -Level One Certification
    ",FITNESS +11441764," FINANCE MANAGER Summary Pro-active, results-oriented, deadline driven with broad experience in all aspects of accounting and financial management. Solid planning and organizational skills in coordinating all aspects of each project from inception through completion. Sees the big picture and plans appropriate strategies to achieve results. Well disciplined with proven ability to manage multiple assignments efficiently under extreme pressure while meeting tight deadline schedules. Strong team builder and facilitator, creates an atmosphere that encourages individual growth among accounting professionals while maximizing their potential and production. Ascertains needs and goals, streamlines existing operations, envisions new concepts and looks for areas of improvement while following through with development and direction. Clearly and effectively communicates direction, commits people to action with timelines, and transforms complex information into easily understood formats. Highlights SAP, Dynamics AX, AS400, SBT, IFRS, JD Edwards, MAS90, Great Plains and Quickbooks. Access, SAS and SQL. MS Office including Excel 2010, 2007 and 2003. UltiPro, ADP, Report Smith, E-Time Heavy, TimeSaver, EZLabor and EasyPay. Comprehensive experience in Organizational Re-Engineering Inventory Control/Purchasing Reporting/Process Improvement Financial Management/Analysis Quarterly/Year-End Audit Budget & Forecasting Preparation/Administration General Accounting/HR/Payroll Staff Management Business Analysis GAAP/JSOX/ISO/SOX Experience Finance Manager , 12/2011 to 05/2014 Company Name － City , State Provide financial reports for three plants in the region. Manage day to day operations to include overseeing all accounting functions, procurement, annual budget forecast, payroll and complying with SOX. Work with corporate HR in regards to plant personnel and suggest personnel changes in the plant along with other necessary changes to create a corporate environment from the prior family owned company feel. Manage all aspects of Supply Chain Developed and implemented purchasing, operations, logistics and production systems Manage vendor and supplier contracts Introduced Lean Manufacturing practices Manage billing and HR functions. Accounting Manager , 12/2008 to 07/2011 Company Name － City , State Overall authority for the global intercompany operations of the organization, budget preparation and administration, audit, accounting, monthly closing of books, account reconciliation, and journal entry adjustments. Prepared monthly, quarterly and annual reports summarizing the business activities. Developed trend and balance sheet analysis; accounts receivable and aging reports. Maintained audit reports to ensure a smooth quarterly and year-end audit. Supervised and lead support staff of up to 4. Created new global policies to help streamline the inter-company reconciliation process. Introduced monthly team meetings to enhance team environment, review projects and provide training. Recommended a cross-training project to include written documentation of all processes. Corporate Controller , 03/2008 to 12/2008 Company Name － City , State Restructured the accounting department to create a strong team of 6 rect reports to handle an SAP implementation and go live. Challenged to lead a 20 year old manufacturing company away from old habits and into an updated more controlled accounting environment. Implemented internal controls in areas of required purchase orders with authorized approvals, travel and expense review with limits, including D&B checks for setting customer credit limits, creating reorder points to avoid excessive inventory on hand, paying within terms for a discount and working with purchasing to get price discounts from vendors. Responsible for the financial reporting of three plants combined average 80 million in sales annually. Business process owner for SAP software implementation. Headed the quarterly bank audit. Cost Accountant , 01/2007 to 01/2008 Company Name － City , State Managed all financials for printing company and reported directly to controller in another state. Prepared analysis, month-end financials and other reports as requested by corporate. Reviewed variances and explained variances to plant managers. Provided daily support to plant management team including analyzing data to initiate improvements and cost savings. Prepared monthly management meeting slides showing variances and margins which needed to be discussed. Established internal controls to achieve compliance with Sarbanes Oxley. Assisted in the monthly and yearly forecasting process including the creation of the budget. Implemented inventory and asset review to insure accurate and complete accounting data for job costs and overhead. Supply Specialist , 01/1999 to 01/2007 Company Name － City , State Maintained accurate inventory for over 180 line items. Helped prepare over $500,000 worth of equipment and supplies from de-commissioned ships for warehouse turn-in. Education Bachelor of Science : Accounting , 2006 University of Phoenix － City , State Master of Business Administration : Business , 2010 UNIVERSITY OF PHOENIX － City , State Also attended Wright State University, Sinclair Community College and Columbus State prior to finishing BA Skills account reconciliation, accounting, accounts receivable, go live, streamline, ADP, AS400, BA, balance sheet, billing, budget preparation, budget, Business process, closing, contracts, controller, credit, documentation, financials, financial, financial reporting, forecasting, Great Plains, HR, inventory, JD Edwards, logistics, MAS90, meetings, Access, Excel, MS Office, payroll, personnel, policies, processes, procurement, purchasing, Quickbooks, sales, SAP, Sarbanes Oxley, SAS, SBT, SQL, Supply Chain, trend, written, annual reports, year-end ","
    FINANCE MANAGER
    Summary

    Pro-active, results-oriented, deadline driven with broad experience in all aspects of accounting and financial management. Solid planning and organizational skills in coordinating all aspects of each project from inception through completion. Sees the big picture and plans appropriate strategies to achieve results. Well disciplined with proven ability to manage multiple assignments efficiently under extreme pressure while meeting tight deadline schedules. Strong team builder and facilitator, creates an atmosphere that encourages individual growth among accounting professionals while maximizing their potential and production. Ascertains needs and goals, streamlines existing operations, envisions new concepts and looks for areas of improvement while following through with development and direction. Clearly and effectively communicates direction, commits people to action with timelines, and transforms complex information into easily understood formats.

    Highlights

    SAP, Dynamics AX, AS400, SBT, IFRS, JD Edwards, MAS90, Great Plains and Quickbooks. Access, SAS and SQL. MS Office including Excel 2010, 2007 and 2003. UltiPro, ADP, Report Smith, E-Time Heavy, TimeSaver, EZLabor and EasyPay.
    • Comprehensive experience in Organizational Re-Engineering
    • Inventory Control/Purchasing
    • Reporting/Process
    • Improvement Financial
    • Management/Analysis
    • Quarterly/Year-End Audit
    • Budget & Forecasting
    • Preparation/Administration
    • General Accounting/HR/Payroll
    • Staff Management
    • Business Analysis
    • GAAP/JSOX/ISO/SOX
    Experience
    Finance Manager , 12/2011 to 05/2014 Company Name － City , State
    • Provide financial reports for three plants in the region.
    • Manage day to day operations to include overseeing all accounting functions, procurement, annual budget forecast, payroll and complying with SOX.
    • Work with corporate HR in regards to plant personnel and suggest personnel changes in the plant along with other necessary changes to create a corporate environment from the prior family owned company feel.
    • Manage all aspects of Supply Chain Developed and implemented purchasing, operations, logistics and production systems Manage vendor and supplier contracts Introduced Lean Manufacturing practices Manage billing and HR functions.
    Accounting Manager , 12/2008 to 07/2011 Company Name － City , State
    • Overall authority for the global intercompany operations of the organization, budget preparation and administration, audit, accounting, monthly closing of books, account reconciliation, and journal entry adjustments.
    • Prepared monthly, quarterly and annual reports summarizing the business activities.
    • Developed trend and balance sheet analysis; accounts receivable and aging reports.
    • Maintained audit reports to ensure a smooth quarterly and year-end audit.
    • Supervised and lead support staff of up to 4.
    • Created new global policies to help streamline the inter-company reconciliation process.
    • Introduced monthly team meetings to enhance team environment, review projects and provide training.
    • Recommended a cross-training project to include written documentation of all processes.
    Corporate Controller , 03/2008 to 12/2008 Company Name － City , State
    • Restructured the accounting department to create a strong team of 6 rect reports to handle an SAP implementation and go live.
    • Challenged to lead a 20 year old manufacturing company away from old habits and into an updated more controlled accounting environment.
    • Implemented internal controls in areas of required purchase orders with authorized approvals, travel and expense review with limits, including D&B checks for setting customer credit limits, creating reorder points to avoid excessive inventory on hand, paying within terms for a discount and working with purchasing to get price discounts from vendors.
    • Responsible for the financial reporting of three plants combined average 80 million in sales annually.
    • Business process owner for SAP software implementation.
    • Headed the quarterly bank audit.
    Cost Accountant , 01/2007 to 01/2008 Company Name － City , State
    • Managed all financials for printing company and reported directly to controller in another state.
    • Prepared analysis, month-end financials and other reports as requested by corporate.
    • Reviewed variances and explained variances to plant managers.
    • Provided daily support to plant management team including analyzing data to initiate improvements and cost savings.
    • Prepared monthly management meeting slides showing variances and margins which needed to be discussed.
    • Established internal controls to achieve compliance with Sarbanes Oxley.
    • Assisted in the monthly and yearly forecasting process including the creation of the budget.
    • Implemented inventory and asset review to insure accurate and complete accounting data for job costs and overhead.
    Supply Specialist , 01/1999 to 01/2007 Company Name － City , State
    • Maintained accurate inventory for over 180 line items.
    • Helped prepare over $500,000 worth of equipment and supplies from de-commissioned ships for warehouse turn-in.
    Education
    Bachelor of Science : Accounting , 2006 University of Phoenix － City , State
    Master of Business Administration : Business , 2010 UNIVERSITY OF PHOENIX － City , State
    Also attended Wright State University, Sinclair Community College and Columbus State prior to finishing BA
    Skills

    account reconciliation, accounting, accounts receivable, go live, streamline, ADP, AS400, BA, balance sheet, billing, budget preparation, budget, Business process, closing, contracts, controller, credit, documentation, financials, financial, financial reporting, forecasting, Great Plains, HR, inventory, JD Edwards, logistics, MAS90, meetings, Access, Excel, MS Office, payroll, personnel, policies, processes, procurement, purchasing, Quickbooks, sales, SAP, Sarbanes Oxley, SAS, SBT, SQL, Supply Chain, trend, written, annual reports, year-end

    ",FINANCE +12334650," FOOD SERVER Summary I have sixteen years of experience in the customer service industry. My experience includes, customer-oriented food server, crew trainer and housekeeper with a deep experience with POS systems and cash handling procedures. I have four years experience with Microsoft Office and Adobe Media Arts Software.   Highlights Microsoft Office Excel Microsoft Office Access Microsoft Office Word Microsoft Office PowerPoint Adobe PhotoShop Adobe Illustrator Math and language skills Excellent multi-tasker Conversant in SpanishDelivers exceptional customer service Comfortable standing for long time periods Neat, clean and professional appearance Cash handling Reliable and punctual Accomplishments 2000 - While working for Lucky Lill's Casino I took TIPS training and passed with a perfect score. I was awarded a certificate and an hourly raise. 2003 - While working for Denny's Restaurant I was r ecognized by management for going above and beyond normal job functions. I was promoted by the owners to the title of "" Crew Trainer "". Duties included training all new wait-staff employees on company procedures and proper customer service. Experience Food Server Company Name － City , State 2000 - 2003   Recorded customer orders and repeated them back in a clear, understandable manner.Up-sold additional menu items, beverages and desserts to increase restaurant profits.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.Resolved guest complaints promptly and professionally.Prepared and served beverages such as coffee, tea and fountain drinks.Mastered Point of Sale (POS) computer system for automated order taking.Frequently washed and sanitized hands, food areas and food preparation tools.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Worked well with teammates and openly invited coaching from the management team.Prepared items according to written or verbal orders, working on several different orders simultaneously. Cashier Company Name － City , State 1997 - 1998   Mastered Point of Sale (POS) computer system for automated order taking. Recorded customer orders and repeated them back in a clear, understandable manner. Processed payments and responded appropriately to guest concerns. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Properly portioned and packaged take-out foods for customers. Took necessary steps to meet customer needs and effectively resolve food or service issues. Communicated clearly and positively with co-workers and management. Housekeeping Company Name － City , State 2004 - 2005   Hand dusted and wiped clean office furniture, fixtures and window sills.Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.Swept and damp-mopped private stairways and hallways.Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.Emptied and cleaned all waste receptacles.Cleaned and returned vacant rooms to occupant-ready status.Stocked toilet tissue and paper towels, as well as other restroom supplies.Supplied guests with extra towels and toiletries when requested.Stocked room attendant carts with supplies.Removed trash and dirty linens from room attendant carts.Swept and vacuumed floors, hallways and stairwells.Cleaned rooms to the satisfaction of all clients. Cashier Company Name － City , State 1998 - 2000   Correctly received orders, processed payments and responded appropriately to guest concerns. Recorded customer orders and repeated them back in a clear, understandable manner. Took necessary steps to meet customer needs and effectively resolve food or service issues. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Promptly reported complaints to a member of the management team. Communicated clearly and positively with co-workers and management. Served orders to customers at windows, counters and tables.Mastered Point of Sale (POS) computer system for automated order taking. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Worked well with teammates and openly invited coaching from the management team. Media Arts Tutor Company Name － City , State 2013 - 2014   Tutored PhotoShop, Aftereffects and Illustrator to students in need of extra help and understanding of class assignments. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Crew Trainer & Graveyard Server Company Name － City , State 2003 - 2004   Correctly received orders, processed payments and responded appropriately to guest concerns.Recorded customer orders and repeated them back in a clear, understandable manner.Took necessary steps to meet customer needs and effectively resolve food or service issues.Up-sold additional menu items, beverages and desserts to increase restaurant profits.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers and management.Resolved guest complaints promptly and professionally.Prepared and served beverages such as coffee, tea and fountain drinks.Carefully maintained sanitation, health and safety standards in all work areas.Mastered Point of Sale (POS) computer system for automated order taking.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Followed all established restaurant practices and procedures.Worked well with teammates and openly invited coaching from the management team. Graveyard Food Server & Supervisor Company Name － City , State 2006 - 2007   Correctly received orders, processed payments and responded appropriately to guest concerns. Recorded customer orders and repeated them back in a clear, understandable manner. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Prepared and served beverages such as coffee, tea and fountain drinks. Took necessary steps to meet customer needs and effectively resolve food or service issues. Resolved guest complaints promptly and professionally. Carefully maintained sanitation, health and safety standards in all work areas. Frequently washed and sanitized hands, food areas and food preparation tools. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Recorded the shift books accurately and professionally on a nightly basis. Followed all established restaurant practices and procedures. Communicated clearly and positively with co-workers and management. Casino Runner Company Name － City , State 2005 - 2006   Educated customers on game rules and mathematical probabilities of various wagers. Oversaw cage operations for casino. Took and paid bets and retrieved cards. Recorded customer beverage orders and repeated them back in a clear, understandable manner. Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests. Processed cash advances on credit cards. Promptly reported complaints to a member of the management team. Cashier Company Name － City , State 1997 - 1998   Mastered Point of Sale (POS) computer system for automated order taking. Recorded customer orders and repeated them back in a clear, understandable manner. Properly portioned and packaged take-out foods for customers. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Communicated clearly and positively with co-workers and management. Followed all established restaurant practices and procedures. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Frequently washed and sanitized hands, food areas and food preparation tools. Education Associate of Arts , Computer Media / Media Arts 2014 The University of Montana － City , State , Missoula I am currently attending The University of Montana in pursuit of my Bachelor of Arts degree. Skills Adobe Photoshop, e-mail, Adobe Illustrator, Access, Excel, Microsoft Office , PowerPoint, Word, Phone, Type ","
    FOOD SERVER
    Summary

    I have sixteen years of experience in the customer service industry. My experience includes, customer-oriented food server, crew trainer and housekeeper with a deep experience with POS systems and cash handling procedures. I have four years experience with Microsoft Office and Adobe Media Arts Software.  

    Highlights
    • Microsoft Office Excel
    • Microsoft Office Access
    • Microsoft Office Word
    • Microsoft Office PowerPoint
    • Adobe PhotoShop
    • Adobe Illustrator
    • Math and language skills
    • Excellent multi-tasker
    • Conversant in SpanishDelivers exceptional customer service
    • Comfortable standing for long time periods
    • Neat, clean and professional appearance
    • Cash handling
    • Reliable and punctual
    Accomplishments
    • 2000 - While working for Lucky Lill's Casino I took TIPS training and passed with a perfect score. I was awarded a certificate and an hourly raise.

    • 2003 - While working for Denny's Restaurant I was r ecognized by management for going above and beyond normal job functions. I was promoted by the owners to the title of "" Crew Trainer "". Duties included training all new wait-staff employees on company procedures and proper customer service.
    Experience
    Food Server Company Name － City , State

    2000 - 2003  

    Recorded customer orders and repeated them back in a clear, understandable manner.Up-sold additional menu items, beverages and desserts to increase restaurant profits.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.Resolved guest complaints promptly and professionally.Prepared and served beverages such as coffee, tea and fountain drinks.Mastered Point of Sale (POS) computer system for automated order taking.Frequently washed and sanitized hands, food areas and food preparation tools.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Worked well with teammates and openly invited coaching from the management team.Prepared items according to written or verbal orders, working on several different orders simultaneously.
    Cashier Company Name － City , State

    1997 - 1998  

    • Mastered Point of Sale (POS) computer system for automated order taking.
    • Recorded customer orders and repeated them back in a clear, understandable manner.
    • Processed payments and responded appropriately to guest concerns.
    • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
    • Properly portioned and packaged take-out foods for customers.
    • Took necessary steps to meet customer needs and effectively resolve food or service issues.
    • Communicated clearly and positively with co-workers and management.
    Housekeeping Company Name － City , State

    2004 - 2005  

    Hand dusted and wiped clean office furniture, fixtures and window sills.Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.Swept and damp-mopped private stairways and hallways.Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.Emptied and cleaned all waste receptacles.Cleaned and returned vacant rooms to occupant-ready status.Stocked toilet tissue and paper towels, as well as other restroom supplies.Supplied guests with extra towels and toiletries when requested.Stocked room attendant carts with supplies.Removed trash and dirty linens from room attendant carts.Swept and vacuumed floors, hallways and stairwells.Cleaned rooms to the satisfaction of all clients.
    Cashier Company Name － City , State

    1998 - 2000  

    Correctly received orders, processed payments and responded appropriately to guest concerns.

    Recorded customer orders and repeated them back in a clear, understandable manner.

    Took necessary steps to meet customer needs and effectively resolve food or service issues.

    Up-sold additional menu items, beverages and desserts to increase restaurant profits.

    Promptly reported complaints to a member of the management team.

    Communicated clearly and positively with co-workers and management.

    Served orders to customers at windows, counters and tables.Mastered Point of Sale (POS) computer system for automated order taking.

    Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Worked well with teammates and openly invited coaching from the management team.
    Media Arts Tutor Company Name － City , State

    2013 - 2014  

    • Tutored PhotoShop, Aftereffects and Illustrator to students in need of extra help and understanding of class assignments.
    • Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.
    Crew Trainer & Graveyard Server Company Name － City , State

    2003 - 2004  

    Correctly received orders, processed payments and responded appropriately to guest concerns.Recorded customer orders and repeated them back in a clear, understandable manner.Took necessary steps to meet customer needs and effectively resolve food or service issues.Up-sold additional menu items, beverages and desserts to increase restaurant profits.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers and management.Resolved guest complaints promptly and professionally.Prepared and served beverages such as coffee, tea and fountain drinks.Carefully maintained sanitation, health and safety standards in all work areas.Mastered Point of Sale (POS) computer system for automated order taking.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Followed all established restaurant practices and procedures.Worked well with teammates and openly invited coaching from the management team.
    Graveyard Food Server & Supervisor Company Name － City , State

    2006 - 2007  

    • Correctly received orders, processed payments and responded appropriately to guest concerns.
    • Recorded customer orders and repeated them back in a clear, understandable manner.
    • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
    • Prepared and served beverages such as coffee, tea and fountain drinks.
    • Took necessary steps to meet customer needs and effectively resolve food or service issues.
    • Resolved guest complaints promptly and professionally.
    • Carefully maintained sanitation, health and safety standards in all work areas.
    • Frequently washed and sanitized hands, food areas and food preparation tools.
    • Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
    • Recorded the shift books accurately and professionally on a nightly basis.
    • Followed all established restaurant practices and procedures.
    • Communicated clearly and positively with co-workers and management.
    Casino Runner Company Name － City , State

    2005 - 2006  

    • Educated customers on game rules and mathematical probabilities of various wagers.
    • Oversaw cage operations for casino.
    • Took and paid bets and retrieved cards.
    • Recorded customer beverage orders and repeated them back in a clear, understandable manner.
    • Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests.
    • Processed cash advances on credit cards.
    • Promptly reported complaints to a member of the management team.
    Cashier Company Name － City , State

    1997 - 1998  

    • Mastered Point of Sale (POS) computer system for automated order taking.
    • Recorded customer orders and repeated them back in a clear, understandable manner.
    • Properly portioned and packaged take-out foods for customers.
    • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
    • Took necessary steps to meet customer needs and effectively resolve food or service issues.
    • Communicated clearly and positively with co-workers and management.
    • Followed all established restaurant practices and procedures.
    • Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
    • Frequently washed and sanitized hands, food areas and food preparation tools.
    Education
    Associate of Arts , Computer Media / Media Arts 2014 The University of Montana － City , State , Missoula
    • I am currently attending The University of Montana in pursuit of my Bachelor of Arts degree.
    Skills

    Adobe Photoshop, e-mail, Adobe Illustrator, Access, Excel, Microsoft Office , PowerPoint, Word, Phone, Type

    ",ARTS +27126818," HISTORY TEACHER Experience History Teacher , 08/2006 to Current Company Name – City , State Seventh grade World History teacher at Southwest Middle School, Chatham County, Savannah, Ga. Instruct four inclusion class. Students have diverse academic backgrounds. Charge with teaching Georgia history, geography, civics and economics. Connect events to daily study of history, enhance opportunities for higher order thinking skills and writing. Taught [U.S History, World history and Georgia History] history to audience of more than [30 ] students each [60 min]. Designed lesson plans, course handouts and homework assignments based on textbook material and coursework. Taught [Social Studies] to diverse class of [30] students. Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance. Developed, administered and graded tests and quizzes promptly to provide quick feedback. Established and enforced rules for behavior and procedures for maintaining order among class of [30} students. Used variety of teaching techniques to encourage student critical thinking and discussion in [Reading, L,A, and Social Studies] course. Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock. Tracked class attendance and student progress. Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students. Applied progressive teaching principles to class of [30] students, improving standardized tests scores by [5]% in [60 min] period. Created immersive activities and utilized [Instructional Programs] technology to enhance instruction. Developed and maintained effective frameworks, standards and requirements. Collaborated with project leaders and stakeholders to accomplish objectives. Conducted [four] classes each week focused on [Reading and Social Studies]. Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability. Kept youth safe and secure at facility and in public. Coordinated after school tutoring hours with other teachers to help students in need of extra attention. Observed and documented behaviors and actions of students. Developed and implemented interesting and interactive learning media to increase student understanding of course materials. Provided feedback on individual actions, behaviors and verbal responses. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Provided continuous evaluation of program operations as compared with established mission and set parameters. Supported departmental program development, curriculum planning and committees with subject matter expertise and solid educational background. Maintained ethical standards and status as role model to students by adhering to professional ethics at all times when presenting lessons and interacting with students. Maintained strong knowledge and memory of important history dates, locations and events. Trained, mentored and supervised 2] student teachers assisted with grading, administering tests and [Classroom and Lesson plans]. History Teacher , 08/2002 to 07/2006 Company Name – City , State Fifth grade social studies teacher at Thunderbolt Elementary Marine Science Academy. Chatham County, Savannah, Ga.  Teach Social Studies to 110 students daily from a variety of different backgrounds for example, Gifted, EIP, and other special needs. Charged with Promoting in students an appreciation of American ideals and cultural heritage, motivate students to a understand and exercise his/her rights, privileges, and responsibilities as a citizen. Developed lesson plans to teach course materials according to schedule. Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs. Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability. Maintained ethical standards and status as role model to students by adhering to professional ethics at all times when presenting lessons and interacting with students. Taught [Social Studies] to diverse class of [30] students. Maintained strong knowledge and memory of important history dates, locations and events. Observed and documented behaviors and actions of students. Achieved score of [200% on state reading test. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Compiled and produced documents, reports and filed, copied or faxed required papers to appropriate parties. Conduct{ 4] classes each week focused on [Social Studies]. Provided feedback on individual actions, behaviors and verbal responses. Employed [Culturally responsive educational] techniques to encourage student learning and build community within classroom. Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance. Implemented student discipline measures, decreasing classroom disruptions by [25]%. Trained, mentored and supervise 2] student teachers assisted with grading, administering tests and [Lesson Plans ,Grouping, and Classroom management]. Translated operational directives into program roadmaps. Collaborated with project leaders and stakeholders to accomplish objectives. Earned positive feedback from parents regarding classroom instruction and student learning success. Developed and maintained effective frameworks, standards and requirements. Provided continuous evaluation of program operations as compared with established mission and set parameters. Developed, administered and graded tests and quizzes promptly to provide quick feedback. Coordinated after school tutoring hours with other teachers to help students in need of extra attention. Established and enforced rules for behavior and procedures for maintaining order among class of [30] students. Created immersive activities and utilized [techniques to integrating technology to enhance instruction. Applied progressive teaching principles to class of 30] students, improving standardized tests scores by [10]% in [60 min] period. Developed and implemented interesting and interactive learning media to increase student understanding of course materials. Designed compelling lesson plans focused on literature and writing learning goals for [struggling learners] level classes. Kept youth safe and secure at facility and in public. Used variety of teaching techniques to encourage student critical thinking and discussion in [Social Studies] course. Developed and implemented skill-building activities focused on [Reading Level] and ] abilities. History Teacher , 01/1989 to 01/2002 Company Name – City , State Fourth grade teacher Frank W. Spencer Foreign Language Academy. Charged with teaching higher order thinking skills and providing a challenging curriculum to the gifted cluster in a self-contained class.  The Co- founder of the Respect Yourself club. Developed to provide life skills to low achieving students. The Jiu-Jitsu instructor in the after-school tutorial program, and In-Tech instructor for teachers. Implemented student discipline measures, decreasing classroom disruptions by 25]%. Developed, administered and graded tests and quizzes promptly to provide quick feedback. Employed [Culturally Responsive Teaching] techniques to encourage student learning and build community within classroom. Maintained strong knowledge and memory of important history dates, locations and events. Developed and implemented interesting and interactive learning media to increase student understanding of course materials. Trained, mentored and supervise {2] student teachers assisted with grading, administering tests and [Classroom management, Lesson Plans]. Trained, mentored and supervised [2] student teachers assisted with grading, administering tests and [assigning, task, documentation, and classroom management]. Coordinated after school tutoring hours with other teachers to help students in need of extra attention. Established and enforced rules for behavior and procedures for maintaining order among class of [30] students. Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties. Presented at industry conferences to audiences of up to [30] students and professionals. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Developed and maintained effective frameworks, standards and requirements. Taught [World History] to diverse class of 30 students. Provided continuous evaluation of program operations as compared with established mission and set parameters. Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students. Military Police , 07/1976 to 10/1979 Company Name – City , State Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences. Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion. Provided daily briefings to [Military post and duties] on such topics as safety and risk assessments. Created document filing system, organizing mission-critical documents within SCIF facility. Managed receipt, storage and issue of ammunition processes. Managed 12] employees in combat operations and tactical guidance to ensure optimal productivity. Developed top talent by leading training initiatives for combat preparation. Led military police teams in support of battlefield operations. Trained and instructed subordinates and supported units on [Guard duty  ] training. Instructed personnel on ways to reduce environmental hazards and proper use of PPE. Led diverse training simulations to prepare teams for combat and emergency situations. Completed 6-8 hours] patrols of assigned areas within operations areas. Education Ph.D. : Philosophy in Education , 2019 Northcentral University - City , State [3.7] GPA Dissertation: [Elementary Teachers Experiences of Teaching Culturally Responsive Education to African American Elementary male Students. A Phenomenological Study] Major in [Curriculum and Teaching Master of Arts : Curriculum Instruction , 2008 Nova Southeastern University - City , State Master of Arts : Teaching and Learning , 2007 Nova Southeastern University - City , State Bachelor of Science : Bussiness Management , 1986 Savannah Arts Academy - City , State Completed coursework in [Reading ], [Language Arts ],{ Reading Endorsement} and [Gifted - in Field] General Education : Bussiness , 1981 Thomas Nelson Community College - City Hampton, Va. Courses in Business Certification Major in [ Subject ] Summary Seeking Middle School Reading or Social Studies teaching position that enables one to use my Instructional reading skills with technology. Adapted History Teacher] offering [30] years of experience in teaching diverse history lessons to large groups of students by devising lectures and course cohesive with different learning styles. Resourceful in contributing to creation, execution and evaluation of curriculum to continually advance program. Collaborative in assisting with textbook selection for history department. Effective educator with diverse talents in preparing history lessons, delivering lectures to students, creating accompanying multimedia presentations, assigning homework and administering exams. Personable in answering students' questions about lecture information, course materials, homework and exams to provide clarity, deliver solutions, prompt further research and spark discussions on important historical topics. Innovative Program Officer enthusiastic about having a positive impact on Teaching and learning[] by overseeing results-oriented programs in [History]. Veteran team leader and complex problem-solver with [30] years of related experience. Affiliations Professional Development Attended Seminars and workshops: Learning styles. Sexual Education for (4-8), Inclusion, Child abuse, (TQM) total quality management, differentiated instructions, Issues and Trends in education in reading, In-Tech Redelivery, (WOW) Working -on-the work, Reading renaissance, International Baccalaureate Middle years program training for Humanities level 1 +Leadership Served as fourth grade chairman for (4) years, (BLT) Building Leadership team for (3) years, Block- Scheduling Team (2) years, Veteran Day coordinator (2) years Black History Coordinator (2) years and American Education week (2) years. Highlights Teaching Certified Teacher Lesson Planning Special Education Progress Reports Social Studies History Teamwork / Collaboration Learning Styles World History, Ability to motive and inspire children through enthusiastic imaginative presentation. High level of resourcefulness and creativity, joint with excellent organizational... Good communication skills. A indisputable interest in children. Ability to build up a positive relationship with parent Additional Information Awards Teacher of The Year (1994) and (2002), Veteran Day Parade first place entry Award (Elementary), Crystal Apple Award, Junior Achievement Award, Kiwanis Club Award and featured in Articles in newspapers entitled, Respect Yourself club and Summer Academy ","
    HISTORY TEACHER
    Experience
    History Teacher , 08/2006 to Current
    Company Name – City , State
    • Seventh grade World History teacher at Southwest Middle School, Chatham County, Savannah, Ga.
    • Instruct four inclusion class.
    • Students have diverse academic backgrounds.
    • Charge with teaching Georgia history, geography, civics and economics.
    • Connect events to daily study of history, enhance opportunities for higher order thinking skills and writing.
    • Taught [U.S History, World history and Georgia History] history to audience of more than [30 ] students each [60 min].
    • Designed lesson plans, course handouts and homework assignments based on textbook material and coursework.
    • Taught [Social Studies] to diverse class of [30] students.
    • Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance.
    • Developed, administered and graded tests and quizzes promptly to provide quick feedback.
    • Established and enforced rules for behavior and procedures for maintaining order among class of [30} students.
    • Used variety of teaching techniques to encourage student critical thinking and discussion in [Reading, L,A, and Social Studies] course.
    • Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
    • Tracked class attendance and student progress.
    • Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students.
    • Applied progressive teaching principles to class of [30] students, improving standardized tests scores by [5]% in [60 min] period.
    • Created immersive activities and utilized [Instructional Programs] technology to enhance instruction.
    • Developed and maintained effective frameworks, standards and requirements.
    • Collaborated with project leaders and stakeholders to accomplish objectives.
    • Conducted [four] classes each week focused on [Reading and Social Studies].
    • Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.
    • Kept youth safe and secure at facility and in public.
    • Coordinated after school tutoring hours with other teachers to help students in need of extra attention.
    • Observed and documented behaviors and actions of students.
    • Developed and implemented interesting and interactive learning media to increase student understanding of course materials.
    • Provided feedback on individual actions, behaviors and verbal responses.
    • Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
    • Provided continuous evaluation of program operations as compared with established mission and set parameters.
    • Supported departmental program development, curriculum planning and committees with subject matter expertise and solid educational background.
    • Maintained ethical standards and status as role model to students by adhering to professional ethics at all times when presenting lessons and interacting with students.
    • Maintained strong knowledge and memory of important history dates, locations and events.
    • Trained, mentored and supervised 2] student teachers assisted with grading, administering tests and [Classroom and Lesson plans].
    History Teacher , 08/2002 to 07/2006
    Company Name – City , State
    • Fifth grade social studies teacher at Thunderbolt Elementary Marine Science Academy.
    • Chatham County, Savannah, Ga.
    •  Teach Social Studies to 110 students daily from a variety of different backgrounds for example, Gifted, EIP, and other special needs.
    • Charged with Promoting in students an appreciation of American ideals and cultural heritage, motivate students to a understand and exercise his/her rights, privileges, and responsibilities as a citizen.
    • Developed lesson plans to teach course materials according to schedule.
    • Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
    • Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.
    • Maintained ethical standards and status as role model to students by adhering to professional ethics at all times when presenting lessons and interacting with students.
    • Taught [Social Studies] to diverse class of [30] students.
    • Maintained strong knowledge and memory of important history dates, locations and events.
    • Observed and documented behaviors and actions of students.
    • Achieved score of [200% on state reading test.
    • Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
    • Compiled and produced documents, reports and filed, copied or faxed required papers to appropriate parties.
    • Conduct{ 4] classes each week focused on [Social Studies].
    • Provided feedback on individual actions, behaviors and verbal responses.
    • Employed [Culturally responsive educational] techniques to encourage student learning and build community within classroom.
    • Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance.
    • Implemented student discipline measures, decreasing classroom disruptions by [25]%.
    • Trained, mentored and supervise 2] student teachers assisted with grading, administering tests and [Lesson Plans ,Grouping, and Classroom management].
    • Translated operational directives into program roadmaps.
    • Collaborated with project leaders and stakeholders to accomplish objectives.
    • Earned positive feedback from parents regarding classroom instruction and student learning success.
    • Developed and maintained effective frameworks, standards and requirements.
    • Provided continuous evaluation of program operations as compared with established mission and set parameters.
    • Developed, administered and graded tests and quizzes promptly to provide quick feedback.
    • Coordinated after school tutoring hours with other teachers to help students in need of extra attention.
    • Established and enforced rules for behavior and procedures for maintaining order among class of [30] students.
    • Created immersive activities and utilized [techniques to integrating technology to enhance instruction.
    • Applied progressive teaching principles to class of 30] students, improving standardized tests scores by [10]% in [60 min] period.
    • Developed and implemented interesting and interactive learning media to increase student understanding of course materials.
    • Designed compelling lesson plans focused on literature and writing learning goals for [struggling learners] level classes.
    • Kept youth safe and secure at facility and in public.
    • Used variety of teaching techniques to encourage student critical thinking and discussion in [Social Studies] course.
    • Developed and implemented skill-building activities focused on [Reading Level] and ] abilities.
    History Teacher , 01/1989 to 01/2002
    Company Name – City , State
    • Fourth grade teacher Frank W. Spencer Foreign Language Academy.
    • Charged with teaching higher order thinking skills and providing a challenging curriculum to the gifted cluster in a self-contained class.
    •  The Co- founder of the Respect Yourself club.
    • Developed to provide life skills to low achieving students.
    • The Jiu-Jitsu instructor in the after-school tutorial program, and In-Tech instructor for teachers.
    • Implemented student discipline measures, decreasing classroom disruptions by 25]%.
    • Developed, administered and graded tests and quizzes promptly to provide quick feedback.
    • Employed [Culturally Responsive Teaching] techniques to encourage student learning and build community within classroom.
    • Maintained strong knowledge and memory of important history dates, locations and events.
    • Developed and implemented interesting and interactive learning media to increase student understanding of course materials.
    • Trained, mentored and supervise {2] student teachers assisted with grading, administering tests and [Classroom management, Lesson Plans].
    • Trained, mentored and supervised [2] student teachers assisted with grading, administering tests and [assigning, task, documentation, and classroom management].
    • Coordinated after school tutoring hours with other teachers to help students in need of extra attention.
    • Established and enforced rules for behavior and procedures for maintaining order among class of [30] students.
    • Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
    • Presented at industry conferences to audiences of up to [30] students and professionals.
    • Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
    • Developed and maintained effective frameworks, standards and requirements.
    • Taught [World History] to diverse class of 30 students.
    • Provided continuous evaluation of program operations as compared with established mission and set parameters.
    • Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students.
    Military Police , 07/1976 to 10/1979
    Company Name – City , State
    • Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences.
    • Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
    • Provided daily briefings to [Military post and duties] on such topics as safety and risk assessments.
    • Created document filing system, organizing mission-critical documents within SCIF facility.
    • Managed receipt, storage and issue of ammunition processes.
    • Managed 12] employees in combat operations and tactical guidance to ensure optimal productivity.
    • Developed top talent by leading training initiatives for combat preparation.
    • Led military police teams in support of battlefield operations.
    • Trained and instructed subordinates and supported units on [Guard duty  ] training.
    • Instructed personnel on ways to reduce environmental hazards and proper use of PPE.
    • Led diverse training simulations to prepare teams for combat and emergency situations.
    • Completed 6-8 hours] patrols of assigned areas within operations areas.
    Education
    Ph.D. : Philosophy in Education , 2019
    Northcentral University - City , State
    • [3.7] GPA
    • Dissertation: [Elementary Teachers Experiences of Teaching Culturally Responsive Education to African American Elementary male Students. A Phenomenological Study]
    • Major in [Curriculum and Teaching
    Master of Arts : Curriculum Instruction , 2008
    Nova Southeastern University - City , State
    Master of Arts : Teaching and Learning , 2007
    Nova Southeastern University - City , State
    Bachelor of Science : Bussiness Management , 1986
    Savannah Arts Academy - City , State
    • Completed coursework in [Reading ], [Language Arts ],{ Reading Endorsement} and [Gifted - in Field]
    General Education : Bussiness , 1981
    Thomas Nelson Community College - City

    Hampton, Va. Courses in Business Certification

    • Major in [ Subject ]
    Summary

    Seeking Middle School Reading or Social Studies teaching position that enables one to use my Instructional reading skills with technology.

    Adapted History Teacher] offering [30] years of experience in teaching diverse history lessons to large groups of students by devising lectures and course cohesive with different learning styles. Resourceful in contributing to creation, execution and evaluation of curriculum to continually advance program. Collaborative in assisting with textbook selection for history department.

    Effective educator with diverse talents in preparing history lessons, delivering lectures to students, creating accompanying multimedia presentations, assigning homework and administering exams. Personable in answering students' questions about lecture information, course materials, homework and exams to provide clarity, deliver solutions, prompt further research and spark discussions on important historical topics.

    Innovative Program Officer enthusiastic about having a positive impact on Teaching and learning[] by overseeing results-oriented programs in [History]. Veteran team leader and complex problem-solver with [30] years of related experience.

    Affiliations
    Professional Development Attended Seminars and workshops: Learning styles. Sexual Education for (4-8), Inclusion, Child abuse, (TQM) total quality management, differentiated instructions, Issues and Trends in education in reading, In-Tech Redelivery, (WOW) Working -on-the work, Reading renaissance, International Baccalaureate Middle years program training for Humanities level 1 +Leadership Served as fourth grade chairman for (4) years, (BLT) Building Leadership team for (3) years, Block- Scheduling Team (2) years, Veteran Day coordinator (2) years Black History Coordinator (2) years and American Education week (2) years.
    Highlights
    • Teaching Certified Teacher Lesson Planning Special Education Progress Reports Social Studies History Teamwork / Collaboration Learning Styles World History, Ability to motive and inspire children through enthusiastic imaginative presentation. High level of resourcefulness and creativity, joint with excellent organizational... Good communication skills. A indisputable interest in children. Ability to build up a positive relationship with parent
    Additional Information
    • Awards Teacher of The Year (1994) and (2002), Veteran Day Parade first place entry Award (Elementary), Crystal Apple Award, Junior Achievement Award, Kiwanis Club Award and featured in Articles in newspapers entitled, Respect Yourself club and Summer Academy
    ",TEACHER +20393721," ACCOUNTANT Skills QuickBooks, Sage, Lacerte, and Intuit ProSeries (well-rounded on the applications and functions), Microsoft Suite (Word (Advanced), Excel (formulas, Vlookups, Pivot tables, and Data Analysis & Management), Access (Intermediate), Outlook (Advanced), Power Pivot, and PowerPoint (Intermediate)), CalBench, FASB & GAAP standards (Accounting Standards Codification), and Sarbanes-Oxley (SOX Sections) & Generally Accepted Auditing Standards (GAAS/SAS No.) Experience Accountant January 2016 to Current Company Name － City , State Responsible for both cash and accrual basis accounting for cash receipts, A/R, A/P, notes payable, interest payable, unearned revenues, legal services, revenues, expenses, office supplies, insurance (worker's compensation, health, accidental, and disability), payroll processing, petty cash, reconciliation of discrepancies of bank and credit card transactions, and escrow accounting Record the appropriate trial balance adjustments including the analysis of the relevant accounts Perform financial statement analysis in the evaluation of business operations in the preparation of financial statements Resolved of tax issues, notices, engagements in compliance of IRS regulations, procedures, and codes Filing federal and state corporate tax returns ((Form1120S (IRS), CT-3-S/CT-34-SH (NYS), FUTA, SUTA)) Generate quarterly payroll tax returns ((Forms 941 (IRS), NYS-45/NYS-45-ATT (NYS)) per requisite during the calendar year along with the payroll tax accounting procedures. Retail and Wholesale Clothing Merchandiser Accounting Assistant February 2015 to January 2016 Company Name － City , State Oversaw A/R, A/P, tangible assets, revenue, expenses, cost of goods sold (COGS), depreciation, advertising, inventory, intangible assets (trademarks, patents, and licenses), line of credit, bad debts, returns and allowances, credit card transactions, bank and credit card reconciliations, and payroll accounting under the accrual basis of accounting Recorded month end, quarterly, and year end closing of accounts to reconcile financial statements Performed administrative duties by filing, opening and sorting mail, scanning, printing, and copying documents Implemented corporate, sales, and payroll taxes in accordance with federal and state compliance for forms 1065, 941, ST-100 (Quarterly), MTA-305, 940, and NYS-45/NYS-45ATT Analyzed and prepared financial statements through vertical and horizontal analysis and forecasting Coordinated with clients and vendors in accordance to the A/R and A/P subsidiary ledgers aging schedule. Stock Clerk May 2010 to August 2011 Company Name － City , State Worked as a stocker on a three month probationary period refilling the shelves. Promoted to delivery helper in which the duties include the following: loading/unloading inventories, picking/packing orders, maintained customer relations and reconciling all errors of clients' orders. Provided customer satisfaction with proven track record of increased sales of approximately 10% through product knowledge and various suggested recipes. Restaurant Operations Manager September 1996 to March 2004 Company Name － City , State Managed business operations in overseeing the workforce through training, developing, hiring, terminating, and retention of the employees Maintained the business organizational structure in the initiation, ratification, implementation, and monitoring the decision management processes Implemented customer satisfaction through customer interactions and an intuitive approach to each customer's standards Increased revenue by up to 20% through social networking with customers and resolving any issues by meeting their demands promptly Maintained hybrid accounting for cash, A/R, A/P, services, revenue, expenses, depreciation, inventory supplies and replenishments, payroll records, equipment, liquor license (noncurrent asset amortization), financial statement reports, bank and credit card transactions along with the reconciliations, and restated any errors to accounts immediately upon discovery and analysis. Education and Training Master of Science : Taxation LIU － City , State Taxation Core focus in Tax Accounting January 2018 - Present +Relevant Coursework: Insurance and Qualified Employee Benefit, Employee Benefit and Retirement Planning, Advanced Corporate Taxation, and Tax Research Bachelor of Science : Accounting Hunter College － City , State Accounting Core focus in Financial Accounting Bachelors of Science Accounting Principles I & II, Computer Information Systems (Microsoft Office Suites), Accounting Applications on Microcomputers (QuickBooks), Cost Accounting I, Introduction to Business, Intermediate Accounting I, Intermediate Accounting II, Managerial Accounting, Advanced Accounting I & II, Auditing, Corporate Finance, Business Organization, Microeconomics, Macroeconomics, Economic statistics, Economic Development, Federal Income Taxation, Corporate Taxation, and Business Law I & II ACTIVITIES/CERTIFICATES Accounting Society of Hunter College Internal Revenue Service VITA/TCE Certificate (2015) Volunteer Tutor for Accounting Skills administrative duties, advertising, business operations, cash receipts, copying documents, Corporate Finance, Cost Accounting I, Data Analysis & Management, Filing, Financial Accounting, financial statements, preparation of financial statements, financial statement analysis, forecasting, sorting mail, payroll processing, Pivot tables, QuickBooks, sales, Sarbanes-Oxley, SAS, Tax Accounting, Tax Research, tax returns ","
    ACCOUNTANT
    Skills
    QuickBooks, Sage, Lacerte, and Intuit ProSeries (well-rounded on the applications and functions), Microsoft Suite (Word (Advanced), Excel (formulas, Vlookups, Pivot tables, and Data Analysis & Management), Access (Intermediate), Outlook (Advanced), Power Pivot, and PowerPoint (Intermediate)), CalBench, FASB & GAAP standards (Accounting Standards Codification), and Sarbanes-Oxley (SOX Sections) & Generally Accepted Auditing Standards (GAAS/SAS No.)
    Experience
    Accountant
    January 2016 to Current     Company Name － City , State
    • Responsible for both cash and accrual basis accounting for cash receipts, A/R, A/P, notes payable, interest payable, unearned revenues, legal services, revenues, expenses, office supplies, insurance (worker's compensation, health, accidental, and disability), payroll processing, petty cash, reconciliation of discrepancies of bank and credit card transactions, and escrow accounting Record the appropriate trial balance adjustments including the analysis of the relevant accounts Perform financial statement analysis in the evaluation of business operations in the preparation of financial statements Resolved of tax issues, notices, engagements in compliance of IRS regulations, procedures, and codes Filing federal and state corporate tax returns ((Form1120S (IRS), CT-3-S/CT-34-SH (NYS), FUTA, SUTA)) Generate quarterly payroll tax returns ((Forms 941 (IRS), NYS-45/NYS-45-ATT (NYS)) per requisite during the calendar year along with the payroll tax accounting procedures.
    Retail and Wholesale Clothing Merchandiser Accounting Assistant
    February 2015 to January 2016     Company Name － City , State
    • Oversaw A/R, A/P, tangible assets, revenue, expenses, cost of goods sold (COGS), depreciation, advertising, inventory, intangible assets (trademarks, patents, and licenses), line of credit, bad debts, returns and allowances, credit card transactions, bank and credit card reconciliations, and payroll accounting under the accrual basis of accounting Recorded month end, quarterly, and year end closing of accounts to reconcile financial statements Performed administrative duties by filing, opening and sorting mail, scanning, printing, and copying documents Implemented corporate, sales, and payroll taxes in accordance with federal and state compliance for forms 1065, 941, ST-100 (Quarterly), MTA-305, 940, and NYS-45/NYS-45ATT Analyzed and prepared financial statements through vertical and horizontal analysis and forecasting Coordinated with clients and vendors in accordance to the A/R and A/P subsidiary ledgers aging schedule.
    Stock Clerk
    May 2010 to August 2011     Company Name － City , State
    • Worked as a stocker on a three month probationary period refilling the shelves.
    • Promoted to delivery helper in which the duties include the following: loading/unloading inventories, picking/packing orders, maintained customer relations and reconciling all errors of clients' orders.
    • Provided customer satisfaction with proven track record of increased sales of approximately 10% through product knowledge and various suggested recipes.
    Restaurant Operations Manager
    September 1996 to March 2004     Company Name － City , State
    • Managed business operations in overseeing the workforce through training, developing, hiring, terminating, and retention of the employees Maintained the business organizational structure in the initiation, ratification, implementation, and monitoring the decision management processes Implemented customer satisfaction through customer interactions and an intuitive approach to each customer's standards Increased revenue by up to 20% through social networking with customers and resolving any issues by meeting their demands promptly Maintained hybrid accounting for cash, A/R, A/P, services, revenue, expenses, depreciation, inventory supplies and replenishments, payroll records, equipment, liquor license (noncurrent asset amortization), financial statement reports, bank and credit card transactions along with the reconciliations, and restated any errors to accounts immediately upon discovery and analysis.
    Education and Training
    Master of Science : Taxation LIU － City , State Taxation
    Core focus in Tax Accounting January 2018 - Present +Relevant Coursework: Insurance and Qualified Employee Benefit, Employee Benefit and Retirement Planning, Advanced Corporate Taxation, and Tax Research
    Bachelor of Science : Accounting Hunter College － City , State Accounting
    Core focus in Financial Accounting
    Bachelors of Science
    Accounting Principles I & II, Computer Information Systems (Microsoft Office Suites), Accounting Applications on Microcomputers (QuickBooks), Cost Accounting I, Introduction to Business, Intermediate Accounting I, Intermediate Accounting II, Managerial Accounting, Advanced Accounting I & II, Auditing, Corporate Finance, Business Organization, Microeconomics, Macroeconomics, Economic statistics, Economic Development, Federal Income Taxation, Corporate Taxation, and Business Law I & II ACTIVITIES/CERTIFICATES Accounting Society of Hunter College Internal Revenue Service VITA/TCE Certificate (2015) Volunteer Tutor for Accounting
    Skills
    administrative duties, advertising, business operations, cash receipts, copying documents, Corporate Finance, Cost Accounting I, Data Analysis & Management, Filing, Financial Accounting, financial statements, preparation of financial statements, financial statement analysis, forecasting, sorting mail, payroll processing, Pivot tables, QuickBooks, sales, Sarbanes-Oxley, SAS, Tax Accounting, Tax Research, tax returns
    ",ACCOUNTANT +57706851," NOC ENGINEER Summary To work for professional organization that gives an opportunity for growth and to contribute value based management talent along with the seeking guidance from proficient seniors to help me sharpen my skills. To be a part of the team that works in dynamically challenging environment for growth of the organization and helping in achieving goal congruency. Working as a NOC (Network Operation Center) Engineer in Encore Capital Group. That is a leading BPO in call center technology. +Having Eight plus years of professional experience, I bring forth a unique set of knowledge and skills which include an in-depth understanding of Business Processes and Structured Methodologies, experience in the Customer Service industry, excellent understanding of Offshore Client requirements, professional education and valuable experience gained mostly while working in last couple of organisation. Highlights Service Now, Microsoft Lync, MSN. +*VPN: Cisco client, Cisco SSL, Check point Secure client. +*Operating System: XP, Windows 7. +*Office Tools: MS Office 2007 & 2010 Experience NOC Engineer Apr 2011 to Apr 2016 Company Name Encore capital Group is one of the leading BPO in call centre industry with headquarters located in San Diego, USA. They were originally a part of Midland credit management which deals in collection of credit card and house tax loan Payments & also have overseas operations in Costa Rica, Warren, ST Cloud, San Antonio, Dallas, Phoenix and so on. Key Responsibilities and Technical Skill Set: Project:-EOS/NOC NOC is a part of Enterprise operations support that deals with the Infrastructure within USA, UK & India. Key Responsibilities and Technical Skill Set: Event Management-interpret alerts received via monitoring tools troubleshoot and take necessary remedial actions. Incident Management- Handling P1 Outage/Interruption. Taking care of incident management L2 and L3 bridges and drive them to resolution using incident management techniques under ITIL guidelines. Training new hires in NOC team. Alert configuration of server and network devices according to their threshold value specified by the concern team. Monitoring infrastructure devices with the help of various tools like Application Manager, Netflow Analyzer and Solarwinds Orion. Performing day to day activity which is specific to MCM environment with the help of tools like AS/400, SQL server management Studio and Idera Updating Dashboard, maintaining inventory for all NOC activities. Keep tracking of all Service Now tickets and their SLA's. Making shift Roster for all NOC engineers. Working and updating all the existing and new process documents and NOC day to day activities in Service now Knowledge Management which help the new joiners to understand the job responsibilities of NOC team. Working on Solarwinds Orion for configuring alarms, Nodes and other network devices. ServiceDesk Engineer Engineer Level 1 Analyst Dec 2008 to Mar 2011 Company Name supported technical troubleshooting for Desktops and Laptops for customers in both the US and China. Troubleshooting included all kinds of hardware and software based queries for Win XP, Pro, and Vista. After 11 months i was promoted to L2 Engineer. As a Level 2 Support, was responsible to coach Level 1 analysts by taking up technical sessions, making shift roster, engineer's attendance & also making pending call reports on daily basis. Key Responsibilities and Technical Skill Set: Giving first level support to end users and coordinating with other team for second level support (if required). Training new hires in the team as per the process and technical documentation furnished during the transition period. Handling all client escalations for the team in an effective manner. Critical Documentation, Training and Process Setup/Improvements as well as Customer Interaction. Creative bent of mind to track and learn new technologies quickly. Managing VC equipment's for connecting video conference across the domestic sites and also booked VC to connect automatically in Tandberg application. ServiceDesk Engineer and Floor Engineer Jul 2008 to Nov 2008 Company Name As a member of the ServiceDesk Team Working on Global Helpdesk & Del-IT Mailbox. Taking care of outages and interruptions-following up with NOC, Server and operations to minimize the outage impact on production. Deal with all Win 7, XP Pro machines on Network. Troubleshooting Client Based Applications (like Prolaw, Qlaw, Noble and GUI etc.) Troubleshoot issues related to VPN connectivity. Providing first level support to end user through remote support (RDP, Microsoft Lync, and teamviewer). Also working and helping other team members by providing 2nd level support on escalated issues. Creating and disabling LAN, I series and noble ids for new hires and NLE's. Create and modify Distribution Lists and Generic mailbox on Microsoft exchange mail server. Monitoring server performance for latency issues and providing support to end users for resolving latency issues. Working on internal and US Intranet for uploading and publish the company documents Working on I series application and noble application for group access, ID creation and password resetting. Working remotely on file server to provide access of specific path or department folder. As a part of SME team (Tier 2) assisting Level 1 analyst by taking up technical sessions and updating them with current update, new technology and process changed. As a member of the Floor Support Team Participate in Floor activities in weekend. Taking care of LAN ports with the help of network team and coordinating with the vendor Managing VC equipment's for connecting video conference. Daily routine activity while working in morning shift like printer check, VC room check and internet café systems working fine and after end of the shift send the checklist of all activities on global mail id. Worked as an IT helpdesk at client site Aricent Software Services wherein handled online technical queries of international customers support in all the skills PC (includes win 95, 98, ME, XP) and NT (includes win 2000 and NT. Key Responsibilities and Technical Skill Set: Logging call related to IT query through Phone or Emails and coordinate with engineers for resolving the same with in the S.L.A. Giving online support to china & U.S users over MSN through ""Team Viewer"" software. Also taking care of compliance issue by filing incident and marked the mail to concerned person or department and follow the proper procedure from ticket opening to closing Manage IT inventory (Hardware and Software) and follow up with vendor calls also. Jan 2007 to Jul 2008 Company Name Worked as a Sr. C.S.A as well as Allocator in an inbound process Xerox. Where in handled online query of Xerox customers related to their Xerox machine not working and toner booking. Following up with field engineer to get the update or status of call for any part change and punching the part detail in ORACLE (if required). Key Responsibilities and Technical Skill Set: Logging call related product query & for toner booking in oracle. Assigning call to engineer or warehouse and coordinate with engineer for the same. Punching install report and inventory also handled sales call. Education Bachelors of Arts(BA) Delhi University Arts 12th Grade PSM Public School Delhi Arts 10th Grade PSM Public School Delhi Certifications Diploma (ADCHNP) in Computer Hardware and networking from JETKING, New Delhi. +*CCNA trained from NET-TECH Institute (Janakpuri). +*LEADERSHIP ESSENTIALS CERTIFICATE: A Certification for learning and understanding the various ways and techniques how to manage a team and work in pressure situations at PC Solution. +*ITIL v3 certified. Having good knowledge of incident management. Personal Information Father's Name : Mr. Vikram Singh Dogra Mother's Name : Mrs. Soma Devi Date of Birth : January 26, 1985 Gender : Male Marital Status : Married Professional Affiliations Sanjay Dogra PROFESSIONAL SUMMARY OF Sanjay Dogra Name Sanjay Dogra Address H No 203, Karan Vihar, Kirari extn-II, Nangloi, New Delhi-110086 Interests Permanent address : H No. 203, Karan Vihar, Kirari Extn- II, Nangloi, New Delhi-110086. RECREATIONAL ACTIVITIES 1. Watching Science fiction movies & Action Movies. 2. Interests in Various Sports activities - Cricket & Volley ball. I hereby declare that the statements made in this document are true to the best of my knowledge and belief. Date: Place: (Sanjay Dogra) Languages English, Hindi and Punjabi Skills a Level 2, analyst, Arts, AS/400, bridges, C, call centre, CCNA, Cisco, closing, coach, Computer Hardware, Hardware, credit, Client, Desktops, Documentation, Engineer, English, Event Management, filing, GUI, Hindi, ids, maintaining inventory, inventory, ITIL, ITIL v, Knowledge Management, LAN, Laptops, LEADERSHIP, Logging, Managing, access, Microsoft exchange, mail, MS Office, Office, Windows 7, Win, Win 7, win 2000, win 95, 98, NT, MSN, Enterprise, Network, networking, Operating System, ORACLE, printer, Punjabi, sales, San, SLA, SQL server, SSL, tax, technical documentation, Phone, Troubleshoot, Troubleshooting, video, VPN, Vista, VC, Xerox machine Additional Information PERSONAL INFORMATION Father's Name : Mr. Vikram Singh Dogra Mother's Name : Mrs. Soma Devi Date of Birth : January 26, 1985 Gender : Male Marital Status : Married Permanent address : H No. 203, Karan Vihar, Kirari Extn- II, Nangloi, New Delhi-110086. RECREATIONAL ACTIVITIES 1. Watching Science fiction movies & Action Movies. 2. Interests in Various Sports activities - Cricket & Volley ball. I hereby declare that the statements made in this document are true to the best of my knowledge and belief. Date: Place: (Sanjay Dogra) ","
    NOC ENGINEER
    Summary
    To work for professional organization that gives an opportunity for growth and to contribute value based management talent along with the seeking guidance from proficient seniors to help me sharpen my skills. To be a part of the team that works in dynamically challenging environment for growth of the organization and helping in achieving goal congruency. Working as a NOC (Network Operation Center) Engineer in Encore Capital Group. That is a leading BPO in call center technology. +Having Eight plus years of professional experience, I bring forth a unique set of knowledge and skills which include an in-depth understanding of Business Processes and Structured Methodologies, experience in the Customer Service industry, excellent understanding of Offshore Client requirements, professional education and valuable experience gained mostly while working in last couple of organisation.
    Highlights
    Service Now, Microsoft Lync, MSN. +*VPN: Cisco client, Cisco SSL, Check point Secure client. +*Operating System: XP, Windows 7. +*Office Tools: MS Office 2007 & 2010
    Experience
    NOC Engineer Apr 2011 to Apr 2016
    Company Name
    • Encore capital Group is one of the leading BPO in call centre industry with headquarters located in San Diego, USA.
    • They were originally a part of Midland credit management which deals in collection of credit card and house tax loan Payments & also have overseas operations in Costa Rica, Warren, ST Cloud, San Antonio, Dallas, Phoenix and so on.
    • Key Responsibilities and Technical Skill Set: Project:-EOS/NOC NOC is a part of Enterprise operations support that deals with the Infrastructure within USA, UK & India.
    • Key Responsibilities and Technical Skill Set: Event Management-interpret alerts received via monitoring tools troubleshoot and take necessary remedial actions.
    • Incident Management- Handling P1 Outage/Interruption.
    • Taking care of incident management L2 and L3 bridges and drive them to resolution using incident management techniques under ITIL guidelines.
    • Training new hires in NOC team.
    • Alert configuration of server and network devices according to their threshold value specified by the concern team.
    • Monitoring infrastructure devices with the help of various tools like Application Manager, Netflow Analyzer and Solarwinds Orion.
    • Performing day to day activity which is specific to MCM environment with the help of tools like AS/400, SQL server management Studio and Idera Updating Dashboard, maintaining inventory for all NOC activities.
    • Keep tracking of all Service Now tickets and their SLA's.
    • Making shift Roster for all NOC engineers.
    • Working and updating all the existing and new process documents and NOC day to day activities in Service now Knowledge Management which help the new joiners to understand the job responsibilities of NOC team.
    • Working on Solarwinds Orion for configuring alarms, Nodes and other network devices.
    ServiceDesk Engineer Engineer Level 1 Analyst Dec 2008 to Mar 2011
    Company Name
    • supported technical troubleshooting for Desktops and Laptops for customers in both the US and China.
    • Troubleshooting included all kinds of hardware and software based queries for Win XP, Pro, and Vista.
    • After 11 months i was promoted to L2 Engineer.
    • As a Level 2 Support, was responsible to coach Level 1 analysts by taking up technical sessions, making shift roster, engineer's attendance & also making pending call reports on daily basis.
    • Key Responsibilities and Technical Skill Set: Giving first level support to end users and coordinating with other team for second level support (if required).
    • Training new hires in the team as per the process and technical documentation furnished during the transition period.
    • Handling all client escalations for the team in an effective manner.
    • Critical Documentation, Training and Process Setup/Improvements as well as Customer Interaction.
    • Creative bent of mind to track and learn new technologies quickly.
    • Managing VC equipment's for connecting video conference across the domestic sites and also booked VC to connect automatically in Tandberg application.
    ServiceDesk Engineer and Floor Engineer Jul 2008 to Nov 2008
    Company Name
    • As a member of the ServiceDesk Team Working on Global Helpdesk & Del-IT Mailbox.
    • Taking care of outages and interruptions-following up with NOC, Server and operations to minimize the outage impact on production.
    • Deal with all Win 7, XP Pro machines on Network.
    • Troubleshooting Client Based Applications (like Prolaw, Qlaw, Noble and GUI etc.) Troubleshoot issues related to VPN connectivity.
    • Providing first level support to end user through remote support (RDP, Microsoft Lync, and teamviewer).
    • Also working and helping other team members by providing 2nd level support on escalated issues.
    • Creating and disabling LAN, I series and noble ids for new hires and NLE's.
    • Create and modify Distribution Lists and Generic mailbox on Microsoft exchange mail server.
    • Monitoring server performance for latency issues and providing support to end users for resolving latency issues.
    • Working on internal and US Intranet for uploading and publish the company documents Working on I series application and noble application for group access, ID creation and password resetting.
    • Working remotely on file server to provide access of specific path or department folder.
    • As a part of SME team (Tier 2) assisting Level 1 analyst by taking up technical sessions and updating them with current update, new technology and process changed.
    • As a member of the Floor Support Team Participate in Floor activities in weekend.
    • Taking care of LAN ports with the help of network team and coordinating with the vendor Managing VC equipment's for connecting video conference.
    • Daily routine activity while working in morning shift like printer check, VC room check and internet café systems working fine and after end of the shift send the checklist of all activities on global mail id.
    • Worked as an IT helpdesk at client site Aricent Software Services wherein handled online technical queries of international customers support in all the skills PC (includes win 95, 98, ME, XP) and NT (includes win 2000 and NT.
    • Key Responsibilities and Technical Skill Set: Logging call related to IT query through Phone or Emails and coordinate with engineers for resolving the same with in the S.L.A.
    • Giving online support to china & U.S users over MSN through ""Team Viewer"" software.
    • Also taking care of compliance issue by filing incident and marked the mail to concerned person or department and follow the proper procedure from ticket opening to closing Manage IT inventory (Hardware and Software) and follow up with vendor calls also.
    Jan 2007 to Jul 2008
    Company Name
    • Worked as a Sr.
    • C.S.A as well as Allocator in an inbound process Xerox.
    • Where in handled online query of Xerox customers related to their Xerox machine not working and toner booking.
    • Following up with field engineer to get the update or status of call for any part change and punching the part detail in ORACLE (if required).
    • Key Responsibilities and Technical Skill Set: Logging call related product query & for toner booking in oracle.
    • Assigning call to engineer or warehouse and coordinate with engineer for the same.
    • Punching install report and inventory also handled sales call.
    Education
    Bachelors of Arts(BA) Delhi University
    Arts 12th Grade PSM Public School Delhi Arts 10th Grade PSM Public School Delhi
    Certifications
    Diploma (ADCHNP) in Computer Hardware and networking from JETKING, New Delhi. +*CCNA trained from NET-TECH Institute (Janakpuri). +*LEADERSHIP ESSENTIALS CERTIFICATE: A Certification for learning and understanding the various ways and techniques how to manage a team and work in pressure situations at PC Solution. +*ITIL v3 certified. Having good knowledge of incident management.
    Personal Information
    Father's Name : Mr. Vikram Singh Dogra Mother's Name : Mrs. Soma Devi Date of Birth : January 26, 1985 Gender : Male Marital Status : Married
    Professional Affiliations
    Sanjay Dogra PROFESSIONAL SUMMARY OF Sanjay Dogra Name Sanjay Dogra Address H No 203, Karan Vihar, Kirari extn-II, Nangloi, New Delhi-110086
    Interests
    Permanent address : H No. 203, Karan Vihar, Kirari Extn- II, Nangloi, New Delhi-110086. RECREATIONAL ACTIVITIES 1. Watching Science fiction movies & Action Movies. 2. Interests in Various Sports activities - Cricket & Volley ball. I hereby declare that the statements made in this document are true to the best of my knowledge and belief. Date: Place: (Sanjay Dogra)
    Languages
    English, Hindi and Punjabi
    Skills
    a Level 2, analyst, Arts, AS/400, bridges, C, call centre, CCNA, Cisco, closing, coach, Computer Hardware, Hardware, credit, Client, Desktops, Documentation, Engineer, English, Event Management, filing, GUI, Hindi, ids, maintaining inventory, inventory, ITIL, ITIL v, Knowledge Management, LAN, Laptops, LEADERSHIP, Logging, Managing, access, Microsoft exchange, mail, MS Office, Office, Windows 7, Win, Win 7, win 2000, win 95, 98, NT, MSN, Enterprise, Network, networking, Operating System, ORACLE, printer, Punjabi, sales, San, SLA, SQL server, SSL, tax, technical documentation, Phone, Troubleshoot, Troubleshooting, video, VPN, Vista, VC, Xerox machine
    Additional Information
    • PERSONAL INFORMATION Father's Name : Mr. Vikram Singh Dogra Mother's Name : Mrs. Soma Devi Date of Birth : January 26, 1985 Gender : Male Marital Status : Married
    • Permanent address : H No. 203, Karan Vihar, Kirari Extn- II, Nangloi, New Delhi-110086. RECREATIONAL ACTIVITIES 1. Watching Science fiction movies & Action Movies. 2. Interests in Various Sports activities - Cricket & Volley ball. I hereby declare that the statements made in this document are true to the best of my knowledge and belief. Date: Place: (Sanjay Dogra)
    ",BPO +59777056," FINANCE PROJECT COORDINATOR Summary Accommodating Project Coordinator who effectively manages strict deadlines, schedules and repetitive tasks with a positive, can-do attitude. Areas of strength include professionalism, high level organizational skills, detail oriented, multi-tasking capabilities, self-directed resourceful learner and ability to adapt easily to change. Highlights Financial statement analysis Account reconciliation expert General ledger accounting Strength in regulatory reporting Self-directed Adobe software proficiency Effective time management Strong organizational skills Superior research skills Flexible team player Advanced computer proficiency (PC) Accomplishments Process Improvement   Oversaw implementation of cash applications system which resulted in more cost-effective service. Increased office organization with the implementation of an improved cash management and accounting system. Research   Investigated and analyzed operational processes to identify and resolve bottlenecks within internal operations. Data Organization   Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions for CFO and ownership. Maintain status reports to provide management with updated information for client projects and contracted accounts. Training   Successfully trained Accounts Receivables & Adjudication departments on accounting software (Sage Accpac 300 ERP) and associated databases, policies and procedures while focusing on minimizing errors and generating superior results. Experience Company Name July 2012 to Current Finance Project Coordinator City , State Monitor regulatory activity to maintain compliance with health care records and document management laws. Implement electronic document processing, retrieval, and distribution systems in collaboration with other information technology specialists. Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers. Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software. Company Name February 2012 to June 2012 MD Verification Division-Temp Contract Position City , State Verification of medical prescriptions for accuracy with medical offices and pharmacists. Use of telephone etiquette, data entry, and daily goal-oriented objectives. Company Name January 2011 to February 2012 Compound Pharmacy Technician City , State Transfer medication from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques. Receive written prescription or refill requests and verify that information is complete and accurate. Pre-package bulk medicines, fill bottles with prescribed medications, and type and affix labels. Mix pharmaceutical preparations, according to written prescriptions. Compound and dispense medications as prescribed by doctors, by calculating, weighing, measuring, and mixing ingredients. Company Name March 2006 to June 2009 Quality Control Specialist -Compliance Coordinator City , State Reviewed and monitored mortgage loan files for completeness and accuracy. (~100 files monthly) Helped to transition company from paper to electronic storage by scanning and logging hard copies to file. Data entry of new and set to close file submissions. Held quarterly update meetings on company policy & procedures. Trained newly hired processors on databases and procedures. Assisted with company policy and procedure manual; coordinated with FDIC representative with internal company policies associated with the Fair Lending Act. Education Liberty University 2014 Bachelor of Science : Business Administration City , State , US Minor in Biblical Studies Deans List Academic Achievement Award (2013) Coursework in Human Resources, Community and Public Health, Non-Profit Management, Strategic Planning & Management, Advanced Computer Applications, Economics, Organizational Behavior, Marketing, and theological studies. Skills Proficient in Microsoft Office Suite Applications [Windows,Word,Excel,PowerPoint,Outlook] MS Office Cloud experience [Drive, Office 360] Reporting - (excel based) forecasting, trending, administration. Excellent in interpersonal, verbal and written communication skills. Work with outside vendors and peers to complete projects in alignment with company financial goals. Manage daily activities and workload of AR financial department for company Controller. Ability to conduct monthly and quarterly meetings to discuss department goals and objectives. Strong Organizational skills, juggling multiple tasks and handling stressful situations. Extremely resourceful; there's always a solution to a given situation. Desktop Publishing Software: Photoshop, Wordpress, HTML (<> ","
    FINANCE PROJECT COORDINATOR
    Summary

    Accommodating Project Coordinator who effectively manages strict deadlines, schedules and repetitive tasks with a positive, can-do attitude. Areas of strength include professionalism, high level organizational skills, detail oriented, multi-tasking capabilities, self-directed resourceful learner and ability to adapt easily to change.

    Highlights

    Financial statement analysis

    Account reconciliation expert

    General ledger accounting

    Strength in regulatory reporting

    Self-directed
    • Adobe software proficiency
    • Effective time management
    • Strong organizational skills
    • Superior research skills
    • Flexible team player
    • Advanced computer proficiency (PC)
    Accomplishments

    Process Improvement  

    • Oversaw implementation of cash applications system which resulted in more cost-effective service.
    • Increased office organization with the implementation of an improved cash management and accounting system.

    Research  

    • Investigated and analyzed operational processes to identify and resolve bottlenecks within internal operations.

    Data Organization  

    • Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions for CFO and ownership.
    • Maintain status reports to provide management with updated information for client projects and contracted accounts.

    Training  

    • Successfully trained Accounts Receivables & Adjudication departments on accounting software (Sage Accpac 300 ERP) and associated databases, policies and procedures while focusing on minimizing errors and generating superior results.

    Experience
    Company Name July 2012 to Current Finance Project Coordinator
    City , State

    Monitor regulatory activity to maintain compliance with health care records and document management laws. Implement electronic document processing, retrieval, and distribution systems in collaboration with other information technology specialists. Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers. Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
    Company Name February 2012 to June 2012 MD Verification Division-Temp Contract Position
    City , State

    Verification of medical prescriptions for accuracy with medical offices and pharmacists. Use of telephone etiquette, data entry, and daily goal-oriented objectives.

    Company Name January 2011 to February 2012 Compound Pharmacy Technician
    City , State

    Transfer medication from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques. Receive written prescription or refill requests and verify that information is complete and accurate. Pre-package bulk medicines, fill bottles with prescribed medications, and type and affix labels. Mix pharmaceutical preparations, according to written prescriptions. Compound and dispense medications as prescribed by doctors, by calculating, weighing, measuring, and mixing ingredients.
    Company Name March 2006 to June 2009 Quality Control Specialist -Compliance Coordinator
    City , State

    Reviewed and monitored mortgage loan files for completeness and accuracy. (~100 files monthly)

    Helped to transition company from paper to electronic storage by scanning and logging hard copies to file.

    Data entry of new and set to close file submissions.

    Held quarterly update meetings on company policy & procedures.

    Trained newly hired processors on databases and procedures.

    Assisted with company policy and procedure manual; coordinated with FDIC representative with internal company policies associated with the Fair Lending Act.

    Education
    Liberty University 2014 Bachelor of Science : Business Administration City , State , US

    Minor in Biblical Studies

    Deans List Academic Achievement Award (2013)

    Coursework in Human Resources, Community and Public Health, Non-Profit Management, Strategic Planning & Management, Advanced Computer Applications, Economics, Organizational Behavior, Marketing, and theological studies.

    Skills
    • Proficient in Microsoft Office Suite Applications [Windows,Word,Excel,PowerPoint,Outlook]
    • MS Office Cloud experience [Drive, Office 360]
    • Reporting - (excel based) forecasting, trending, administration.
    • Excellent in interpersonal, verbal and written communication skills.
    • Work with outside vendors and peers to complete projects in alignment with company financial goals.
    • Manage daily activities and workload of AR financial department for company Controller.
    • Ability to conduct monthly and quarterly meetings to discuss department goals and objectives.
    • Strong Organizational skills, juggling multiple tasks and handling stressful situations.
    • Extremely resourceful; there's always a solution to a given situation.
    • Desktop Publishing Software: Photoshop, Wordpress, HTML (<>

    ",FINANCE +18442517," SOFTWARE ENGINEER Summary Accomplished development professional with over ten years of experience in integrating IT Operations processes with sustainable customized applications to promote team performance and efficiency gains. An apt student in programming and markup languages matching multiple technologies together to best enhance and complement IT Service Management and Project Management best practices and deliver consistent, quality solutions in the fast-paced, evolving environment of technology. Highlights Languages: HTML, JavaScript, CSS, Perl, XML, XSLT, JSON, PHP, mySQL, VBScript Frameworks: AngularJS, Bootstrap Certifications: ITIL Foundation, Service-Now Application Developer Applications/Platforms: Service-Now, Salesforce, Confluence, JIRA, Rally, Gomez, SiteScope, Keynote, Omniture, Urchin, Request Tracker Accomplishments Launched Incident Management, Problem Management and Change Management tied to a centralized Configuration Management Database, leveraging Service-Now and Web Services integrations to synchronize and orchestrate information across multiple tools (e.g. Confluence and a proprietary, custom .NET application) Leveraged Web Services to implement a dashboard framework for data mashups that compares ITSM metrics with business key performance indicators (KPIs) from several tools, such as Service-Now, Omniture, Gomez, and an internal data warehouse, to inform incident root cause Successfully integrated IT Procurement workflows in the Service-Now Service Catalog module including integration points with Excel reports, data exports for Oracle Ebiz, and complex approval email notifications and workflows Coded and implemented a custom interim Web-based CRM tool to share and track customer information and trouble tickets while researching and reviewing full-featured third-party CRM rivals Experience Software Engineer September 2012 to Current Company Name － City , State Digital Media Solutions (VDMS) is a branch of Verizon concentrating on new products primarily focused on the Internet video lifecycle from content perparation to display on all current and emerging platforms. It acquired Edgecast Networks, a content delivery network, in 2014. Customize the Service-Now platform using server-side and client-side JavaScript to complement the release of Incident, Problem, and Change management processes and policies Utilize Jelly scripting, and the AngularJS and Bootstrap framework to produce automated management reports with custom UI and navigational features. Architect the Configuration Management Database (CMDB) to complement Service Operations processes, identifying known errors and driving down Incident resolution times. Integrate Confluence, JIRA, Service-Now, Active Directory, Bitbucket, and Git to synchronize data between both development and operations, utilizing both native configurations and extended capabilities via web services. Technical Project Manager January 2010 to September 2012 Company Name － City , State Edmunds.com is a premier online resource for automotive information for consumers, leveraging cutting-edge technology and tools to deliver just-in-time, relevant content for car shoppers and enthusiasts. Lead a team building out Continuous Integration and Continuous Delivery efforts utilizing Maven, Jenkins, Chef, Cloudstack, an Selenium to build, deploy, and test in an automated fashion. Apply best practices in Agile SCRUM software development, lean manufacturing concepts, and lean startup principles to the IT Operations group to ensure support and maintenance projects are completed in a consistent and predictable manner. Foster a DevOps community within the organization by creating and promoting a framework that encourages early and frequent communication between development and operations in launching services, from resource provisioning through service architecture and Service Level Agreement (SLA) definitions Automation and Integration Engineer January 2008 to January 2010 Company Name － City , State Extend the capabilities of the Service-Now application, including the development and implementation of the Service Catalog module in Service-Now, adding a corporate training calendar and tracking module, and improving Service Support workflows through business rules. Develop and maintain a data visualization (LAMP) application to inform management decisions and technical decisions through event correlation from multiple tools, such as Service-Now, Gomez, and Omniture. Reports Engineer January 2005 to January 2008 Company Name － City , State Program reports in the Request Tracker application and later in Service-Now, including automated data imports to other applications such as Excel, Confluence and MySQL databases. Client Manager January 2003 to January 2005 Company Name － City , State IVT is a provider of enterprise-scale software for rich media applications, including live webcasting for corporate communications and on-demand streaming video learning tools to Fortune 500 companies. Assess client business objectives and recommend suitable solutions within the allotted budget and time considerations, leveraging the power of video synchronized to animations, slides, text transcripts with interactive chat and polling components to the ideal level. Supervise and engage in the development, execution, and testing of client projects to ensure on time delivery within the client's demands and constraints. Manage client requests for enhancement (RFEs) to our products and generate functional specifications based on requirements, analysis and system design. Senior Production Associate August 2000 to January 2003 Company Name － City , State Employ programming knowledge (JavaScript, XML, XSL) to extend the power of IVT's proprietary software solution to meet client business objectives and needs. Responsible for the development, testing and deployment of a custom CRM web application to track client history, sales development, and trouble tickets. Assist the production staff in generating client assets and optimizing assets for web delivery. Design and develop webcast interfaces that are consistent with client color palettes. Graphics Production Intern December 1999 to April 2000 Company Name － City , State The online division of a major motion picture production house, Centropolis Interactive developed a loyal following for their online magazines aimed at science fiction and independent movie enthusiasts. Develop and implement procedures for automated bulk image processing and optimization, including batch functions in Photoshop for image watermarking for high-traffic, content rich websites. Market Research Intern May 1999 to September 1999 Company Name － City , State A leading firm for real estate services, since acquired by Fidelity National Financial to become the nation's largest title insurance company. Utilized Visual Basic for Applications to create sophisticated macros, formatting and sorting raw data from several different sources to streamline leads research practices. Education B.A. : Economics, American Literature , 2000 University of California － City , State , US B.A., Economics, Minor: American Literature, 2000 University of California, Los Angeles (UCLA) GPA: 3.5 Skills Architecture, Automotive, Best Practices, Lean Manufacturing, Maintenance, Operations, Premier, Project Manager, Provisioning, Service Level Agreement, Software Development, Structured Software, Engineer, Testing, Training, Databases, Excel, Mysql, Solutions, Associate, Data Visualization, Integration, Integrator, Visualization, Budget, Corporate Communications, Streaming, Crm, Customer Relationship Management, Deployment, Javascript, Sales, Trouble Tickets, Xml, Xsl, Marketing, Image Processing, Optimization, Photoshop, Leads, Market Research, Real Estate, Sorting, Title Insurance, Visual Basic, Visual Basic For Applications, Data Warehouse, Html, Information Technology Infrastructure Library, It Procurement, Itil, Metrics, Oracle, Perl, Php, Procurement, Project Management, Technology Infrastructure, Vbscript, Web Based, Web Services, Web-based, Xslt ","
    SOFTWARE ENGINEER
    Summary

    Accomplished development professional with over ten years of experience in integrating IT Operations processes with sustainable customized applications to promote team performance and efficiency gains. An apt student in programming and markup languages matching multiple technologies together to best enhance and complement IT Service Management and Project Management best practices and deliver consistent, quality solutions in the fast-paced, evolving environment of technology.

    Highlights
    • Languages: HTML, JavaScript, CSS, Perl, XML, XSLT, JSON, PHP, mySQL, VBScript
    • Frameworks: AngularJS, Bootstrap
    • Certifications: ITIL Foundation, Service-Now Application Developer
    • Applications/Platforms: Service-Now, Salesforce, Confluence, JIRA, Rally, Gomez, SiteScope, Keynote, Omniture, Urchin, Request Tracker
    Accomplishments
    • Launched Incident Management, Problem Management and Change Management tied to a centralized Configuration Management Database, leveraging Service-Now and Web Services integrations to synchronize and orchestrate information across multiple tools (e.g. Confluence and a proprietary, custom .NET application)
    • Leveraged Web Services to implement a dashboard framework for data mashups that compares ITSM metrics with business key performance indicators (KPIs) from several tools, such as Service-Now, Omniture, Gomez, and an internal data warehouse, to inform incident root cause
    • Successfully integrated IT Procurement workflows in the Service-Now Service Catalog module including integration points with Excel reports, data exports for Oracle Ebiz, and complex approval email notifications and workflows
    • Coded and implemented a custom interim Web-based CRM tool to share and track customer information and trouble tickets while researching and reviewing full-featured third-party CRM rivals
    Experience
    Software Engineer
    September 2012 to Current     Company Name － City , State

    Digital Media Solutions (VDMS) is a branch of Verizon concentrating on new products primarily focused on the Internet video lifecycle from content perparation to display on all current and emerging platforms. It acquired Edgecast Networks, a content delivery network, in 2014.

    • Customize the Service-Now platform using server-side and client-side JavaScript to complement the release of Incident, Problem, and Change management processes and policies
    • Utilize Jelly scripting, and the AngularJS and Bootstrap framework to produce automated management reports with custom UI and navigational features.
    • Architect the Configuration Management Database (CMDB) to complement Service Operations processes, identifying known errors and driving down Incident resolution times.
    • Integrate Confluence, JIRA, Service-Now, Active Directory, Bitbucket, and Git to synchronize data between both development and operations, utilizing both native configurations and extended capabilities via web services.
    Technical Project Manager
    January 2010 to September 2012     Company Name － City , State

    Edmunds.com is a premier online resource for automotive information for consumers, leveraging cutting-edge technology and tools to deliver just-in-time, relevant content for car shoppers and enthusiasts.

    • Lead a team building out Continuous Integration and Continuous Delivery efforts utilizing Maven, Jenkins, Chef, Cloudstack, an Selenium to build, deploy, and test in an automated fashion.
    • Apply best practices in Agile SCRUM software development, lean manufacturing concepts, and lean startup principles to the IT Operations group to ensure support and maintenance projects are completed in a consistent and predictable manner.
    • Foster a DevOps community within the organization by creating and promoting a framework that encourages early and frequent communication between development and operations in launching services, from resource provisioning through service architecture and Service Level Agreement (SLA) definitions
    Automation and Integration Engineer
    January 2008 to January 2010     Company Name ��� City , State
    • Extend the capabilities of the Service-Now application, including the development and implementation of the Service Catalog module in Service-Now, adding a corporate training calendar and tracking module, and improving Service Support workflows through business rules.
    • Develop and maintain a data visualization (LAMP) application to inform management decisions and technical decisions through event correlation from multiple tools, such as Service-Now, Gomez, and Omniture.
    Reports Engineer
    January 2005 to January 2008     Company Name － City , State
    • Program reports in the Request Tracker application and later in Service-Now, including automated data imports to other applications such as Excel, Confluence and MySQL databases.
    Client Manager
    January 2003 to January 2005     Company Name － City , State

    IVT is a provider of enterprise-scale software for rich media applications, including live webcasting for corporate communications and on-demand streaming video learning tools to Fortune 500 companies.

    • Assess client business objectives and recommend suitable solutions within the allotted budget and time considerations, leveraging the power of video synchronized to animations, slides, text transcripts with interactive chat and polling components to the ideal level.
    • Supervise and engage in the development, execution, and testing of client projects to ensure on time delivery within the client's demands and constraints.
    • Manage client requests for enhancement (RFEs) to our products and generate functional specifications based on requirements, analysis and system design.
    Senior Production Associate
    August 2000 to January 2003     Company Name － City , State
    • Employ programming knowledge (JavaScript, XML, XSL) to extend the power of IVT's proprietary software solution to meet client business objectives and needs.
    • Responsible for the development, testing and deployment of a custom CRM web application to track client history, sales development, and trouble tickets.
    • Assist the production staff in generating client assets and optimizing assets for web delivery.
    • Design and develop webcast interfaces that are consistent with client color palettes.
    Graphics Production Intern
    December 1999 to April 2000     Company Name － City , State

    The online division of a major motion picture production house, Centropolis Interactive developed a loyal following for their online magazines aimed at science fiction and independent movie enthusiasts.

    • Develop and implement procedures for automated bulk image processing and optimization, including batch functions in Photoshop for image watermarking for high-traffic, content rich websites.
    Market Research Intern
    May 1999 to September 1999     Company Name － City , State

    A leading firm for real estate services, since acquired by Fidelity National Financial to become the nation's largest title insurance company.

    • Utilized Visual Basic for Applications to create sophisticated macros, formatting and sorting raw data from several different sources to streamline leads research practices.
    Education
    B.A. : Economics, American Literature , 2000 University of California － City , State , US B.A., Economics, Minor: American Literature, 2000 University of California, Los Angeles (UCLA) GPA: 3.5
    Skills
    Architecture, Automotive, Best Practices, Lean Manufacturing, Maintenance, Operations, Premier, Project Manager, Provisioning, Service Level Agreement, Software Development, Structured Software, Engineer, Testing, Training, Databases, Excel, Mysql, Solutions, Associate, Data Visualization, Integration, Integrator, Visualization, Budget, Corporate Communications, Streaming, Crm, Customer Relationship Management, Deployment, Javascript, Sales, Trouble Tickets, Xml, Xsl, Marketing, Image Processing, Optimization, Photoshop, Leads, Market Research, Real Estate, Sorting, Title Insurance, Visual Basic, Visual Basic For Applications, Data Warehouse, Html, Information Technology Infrastructure Library, It Procurement, Itil, Metrics, Oracle, Perl, Php, Procurement, Project Management, Technology Infrastructure, Vbscript, Web Based, Web Services, Web-based, Xslt
    ",DIGITAL-MEDIA +10562768," ASSISTANT BANKING CENTER MANAGER I Summary Experienced in Signals analysis, Geo-Spatial analysis, Electronic Warfare analysis, Networks and Threat analysis, and DNR. Limited knowledge of performing DNI analysis. Basic knowledge of computer network applications from the World Wide Web, printers, email, and instant messaging. Knowledge in Local Area Networks as well as Wide Area Networks. Expert working knowledge and experience with Google Earth, Microsoft Office Suite, various SIGINT Geospatial Analyst/Signal Analysis/SIGDEV collection, identification and analysis processing tools, applications, and databases. Experienced in analytic research and development techniques along with management of analysis databases, and products. Excellent oral and written communication skills, regular displays of high levels of professionalism and problem-solving skills. Bloomberg certified as of 2014. Highly adaptive to changing environments, a self-starter and people motivator with a broad set of analytical and technical skills. Proficient in Governmental Health Care programs and regulations; eg. Medicare Advantage. Highlights RT-RG suite, Belleview, Metrics, Anchory, Globalreach, SEDB, SIGNAV, NSAnet, Target Profiler, MS Office Suite, ArcMap, ArcGIS, Google Earth, Analyst Notebook, Dishfire, JWICS, Bloomberg, Archtics, Ticketmaster, MarX, Continuum, FACETS, MEDCO, Med Informatics, Care Advance, Verint, Cisco, CITRIX Experience Company Name City , State Assistant Banking Center Manager I 03/2016 to Current Knowledgeable in all aspects of running Retail Banking Center Building Operations; Audit policies and procedures, general management, TEAM building, Comerica Securities, and all Retail Financial Products. Preparation of internal instructions, operating policies, Standard Operating Procedures (SOPs), and guidelines. Skilled in assessing Fraudulent Issues; plans and conducts investigations designed to achieve casualty resolution. Analyzed inspections, or investigations to identify problem area's within retail financial programs. Mathematical abilities to perform calculations including application of discounts, interest, proportions, mortgage terms, and percentages. Proficient in the following systems: CISCO, HOGAN, Trio, Elan, Mortgage Referral Tool, Bloomberg, PayPoint, Check Vision, Account Analysis (AAS), and CoStar. Member and Provider Services. Company Name City , State Member and Provider Services 10/2015 to 03/2016 Certified in the 8 step Ulysses Service Mentor program. Proficient in the following systems: MACESS, FACETS, CITRIX, MEDCo, CareAdvance, Health Maintenance Organization, Continuum, MarX, Med Informatics, CISCO, and Verint. Sales and customer service skills used to build and maintain exceptional relationships with Subscribers, Providers, Small Groups, Large Groups, and Governmental programs. Knowledge of MDCH, NCQA, and MTM/NMIS. Experienced with the following: Department of Human Services, Center for Medicare and Medicaid Services, and the Health Insurance Marketplace. Company Name City , State Box Office Associate 01/2014 to 07/2015 Proficient in the following systems: Archtics, Ticketmaster, and Michigan Lottery Sales. Ability to multi-task and provide top level salesmanship. Directly handled customer complaints and provided problem-solving for a sufficient solution. Worked at all three locations as a Box Office Associate; Meadowbrook Hall, DTE, and The Palace of Auburn Hills. Company Name City , State Head Sales Associate 05/2013 to 12/2015 Knowledgeable in all aspects of running a small business; payroll, accounts receivable, accounts payable and general leadership. Increased sales over 10% from 2013 to 2015. Understanding of general hospital/health care practices and regulations; OSHA. Skilled with all Microsoft Office Programs. Experienced in medical field sales pitches and marketing strategies. Mathematical abilities to perform simple calculations including application of discounts, interest, commissions, proportions, and percentages. Company Name City , State SIGINT Analyst 06/2009 to 03/2010 Assisted in the development of over the air waves analysis between satellite, radio, and conducted pattern analysis to identify known and unknown threats. Development and exploration of SIGNIT targets used for the research and development of Intelligence reports and product preparation for support to Military, both, Tactical and Strategic. Expert working knowledge of SIGNIT, to include COMINT, ELINT, and OSINT, as well as ALL-source Analysis and Reporting. Gained working knowledge of reporting to Captains and above. Squad leader of 14 entry level soldiers. Developed and improved IIR's and PIR's for analysis and collection capabilities. Due to injury, was unable to complete the given contract length. Company Name City , State Aquatics Associate 10/2007 to 04/2009 + + + + + + + + + + + + + + + + + + YMCA Certification, Red Cross/Ellis Lifeguard + Certification, Water Aerobics Certification, CPR/First Aid/AED + Certification, USA Certified Swim Coach, Swim Instructor Certification. Increased North Oakland Waves Swim Team membership + by 47%. Lead swim instructors and lifeguards in + monthly CPR/AED/First Aid Training.            Education Bachelor of Science 2008 Oakland University , City , State Basic Training, Fort Leonard Wood, MO (2009) +Advanced Individual Training (SIGINT Training), Goodfellow AFB, TX 2010 2016 Cochise College , State Masters of Business Administration 2016 Oakland University Network Plus Certification ( 2016 Expected) +Security Plus Certification 2016 Certifications YMCA Certification, Red Cross/Ellis Lifeguard Certification, Water Aerobics Certification, CPR/First Aid/AED Certification, USA Certified Swim Coach, Swim Instructor Certification. +*Increased North Oakland Waves Swim Team membership by 47%. +*Lead swim instructors and lifeguards in monthly CPR/AED/First Aid Training. +Primary Databases and Software Used Skills accounts payable, accounts receivable, Analyst, Banking, Basic, Bloomberg, CISCO, CITRIX, Coach, CPR, customer service skills, Databases, Financial, First Aid, general management, HOGAN, Instructor, Insurance, leadership, TEAM building, marketing strategies, Mentor, all Microsoft, MS Office Suite, Office, Network, payroll, policies, problem-solving, radio, reporting, research, Retail, Sales, Securities, Strategic, Vision ","
    ASSISTANT BANKING CENTER MANAGER I
    Summary
    Experienced in Signals analysis, Geo-Spatial analysis, Electronic Warfare analysis, Networks and Threat analysis, and DNR. Limited knowledge of performing DNI analysis. Basic knowledge of computer network applications from the World Wide Web, printers, email, and instant messaging. Knowledge in Local Area Networks as well as Wide Area Networks. Expert working knowledge and experience with Google Earth, Microsoft Office Suite, various SIGINT Geospatial Analyst/Signal Analysis/SIGDEV collection, identification and analysis processing tools, applications, and databases. Experienced in analytic research and development techniques along with management of analysis databases, and products. Excellent oral and written communication skills, regular displays of high levels of professionalism and problem-solving skills. Bloomberg certified as of 2014. Highly adaptive to changing environments, a self-starter and people motivator with a broad set of analytical and technical skills. Proficient in Governmental Health Care programs and regulations; eg. Medicare Advantage.
    Highlights
    RT-RG suite, Belleview, Metrics, Anchory, Globalreach, SEDB, SIGNAV, NSAnet, Target Profiler, MS Office Suite, ArcMap, ArcGIS, Google Earth, Analyst Notebook, Dishfire, JWICS, Bloomberg, Archtics, Ticketmaster, MarX, Continuum, FACETS, MEDCO, Med Informatics, Care Advance, Verint, Cisco, CITRIX
    Experience
    Company Name City , State Assistant Banking Center Manager I 03/2016 to Current
    • Knowledgeable in all aspects of running Retail Banking Center Building Operations; Audit policies and procedures, general management, TEAM building, Comerica Securities, and all Retail Financial Products.
    • Preparation of internal instructions, operating policies, Standard Operating Procedures (SOPs), and guidelines.
    • Skilled in assessing Fraudulent Issues; plans and conducts investigations designed to achieve casualty resolution.
    • Analyzed inspections, or investigations to identify problem area's within retail financial programs.
    • Mathematical abilities to perform calculations including application of discounts, interest, proportions, mortgage terms, and percentages.
    • Proficient in the following systems: CISCO, HOGAN, Trio, Elan, Mortgage Referral Tool, Bloomberg, PayPoint, Check Vision, Account Analysis (AAS), and CoStar.
    • Member and Provider Services.
    Company Name City , State Member and Provider Services 10/2015 to 03/2016
    • Certified in the 8 step Ulysses Service Mentor program.
    • Proficient in the following systems: MACESS, FACETS, CITRIX, MEDCo, CareAdvance, Health Maintenance Organization, Continuum, MarX, Med Informatics, CISCO, and Verint.
    • Sales and customer service skills used to build and maintain exceptional relationships with Subscribers, Providers, Small Groups, Large Groups, and Governmental programs.
    • Knowledge of MDCH, NCQA, and MTM/NMIS.
    • Experienced with the following: Department of Human Services, Center for Medicare and Medicaid Services, and the Health Insurance Marketplace.
    Company Name City , State Box Office Associate 01/2014 to 07/2015
    • Proficient in the following systems: Archtics, Ticketmaster, and Michigan Lottery Sales.
    • Ability to multi-task and provide top level salesmanship.
    • Directly handled customer complaints and provided problem-solving for a sufficient solution.
    • Worked at all three locations as a Box Office Associate; Meadowbrook Hall, DTE, and The Palace of Auburn Hills.
    Company Name City , State Head Sales Associate 05/2013 to 12/2015
    • Knowledgeable in all aspects of running a small business; payroll, accounts receivable, accounts payable and general leadership.
    • Increased sales over 10% from 2013 to 2015.
    • Understanding of general hospital/health care practices and regulations; OSHA.
    • Skilled with all Microsoft Office Programs.
    • Experienced in medical field sales pitches and marketing strategies.
    • Mathematical abilities to perform simple calculations including application of discounts, interest, commissions, proportions, and percentages.
    Company Name City , State SIGINT Analyst 06/2009 to 03/2010
    • Assisted in the development of over the air waves analysis between satellite, radio, and conducted pattern analysis to identify known and unknown threats.
    • Development and exploration of SIGNIT targets used for the research and development of Intelligence reports and product preparation for support to Military, both, Tactical and Strategic.
    • Expert working knowledge of SIGNIT, to include COMINT, ELINT, and OSINT, as well as ALL-source Analysis and Reporting.
    • Gained working knowledge of reporting to Captains and above.
    • Squad leader of 14 entry level soldiers.
    • Developed and improved IIR's and PIR's for analysis and collection capabilities.
    • Due to injury, was unable to complete the given contract length.
    Company Name City , State Aquatics Associate 10/2007 to 04/2009
    • + + + + + + + + + + + + + + + + + + YMCA Certification, Red Cross/Ellis Lifeguard + Certification, Water Aerobics Certification, CPR/First Aid/AED + Certification, USA Certified Swim Coach, Swim Instructor Certification.
    • Increased North Oakland Waves Swim Team membership + by 47%.
    • Lead swim instructors and lifeguards in + monthly CPR/AED/First Aid Training.           
    Education
    Bachelor of Science 2008 Oakland University , City , State
    Basic Training, Fort Leonard Wood, MO (2009) +Advanced Individual Training (SIGINT Training), Goodfellow AFB, TX 2010
    2016 Cochise College , State
    Masters of Business Administration 2016 Oakland University
    Network Plus Certification ( 2016
    Expected) +Security Plus Certification 2016
    Certifications
    YMCA Certification, Red Cross/Ellis Lifeguard Certification, Water Aerobics Certification, CPR/First Aid/AED Certification, USA Certified Swim Coach, Swim Instructor Certification. +*Increased North Oakland Waves Swim Team membership by 47%. +*Lead swim instructors and lifeguards in monthly CPR/AED/First Aid Training. +Primary Databases and Software Used
    Skills
    accounts payable, accounts receivable, Analyst, Banking, Basic, Bloomberg, CISCO, CITRIX, Coach, CPR, customer service skills, Databases, Financial, First Aid, general management, HOGAN, Instructor, Insurance, leadership, TEAM building, marketing strategies, Mentor, all Microsoft, MS Office Suite, Office, Network, payroll, policies, problem-solving, radio, reporting, research, Retail, Sales, Securities, Strategic, Vision
    ",APPAREL +11650031," HYDROBLASTING TECHNICIAN 1 Career Objective An enthusiastic, team oriented and polished professional seeking employment with a company that values a proactive attitude +and solid ambition. I am seeking a rewarding career allowing me to contribute to the growth of the +company by increasing productivity and ensuring employer's key objectives are met. Summary of Skills Carpentry Building Maintenance Environmental Coordination Adherence with all Safety Regulations Excellent Leadership skills Customer Service Oriented Efficient Time Management Effective Problem Solving Experience Company Name June 2014 to Current Hydroblasting Technician 1 City , State +Properly operates hoses on vacuum trucks; hydroblasting guns; and manipulate controls on robotic equipment. Prepare jobsite for + hydro blasting. Monitor hydroblasting operations. Perform job duties in a safe manner, in compliance with policies, procedures and practices. Wear personnel protective equipment (PPE) as defined by state regulations. Correct deficiencies that may cause accidents, injuries, lost productivity or harm to equipment or that are inconsistent with client's requirements. Assist with hydroblasting and tank cleaning in various refineries. Company Name November 2012 to June 2015 Construction Assistant City , State Performed prep work + including masking, + sanding and filling + holes. Interior and exterior painting. Built and placed + plywood/wall systems; + installed doors and + windows. Constructed concrete + forms, poured concrete + by pump and bucket + barrowed or shoveled. Utilized jack hammers, compressors and power tools for daily task. Company Name June 2012 to Current Building Maintenance City , State Perform general building maintenance to include but not limited to the building grounds, landscaping as well as pressure washing. Uses various hand and power tools to repair faucets, plumbing and lighting fixtures. Respond quickly to emergency situations and customer concerns. Education Knowledge-First Empowerment Academy August 2016 High School Diploma : General Education Certifications Basic Plus Safety - July 2016 TWIC - April 2012 NCCER - June 2010 ","
    HYDROBLASTING TECHNICIAN 1
    Career Objective
    An enthusiastic, team oriented and polished professional seeking employment with a company that values a proactive attitude +and solid ambition. I am seeking a rewarding career allowing me to contribute to the growth of the +company by increasing productivity and ensuring employer's key objectives are met.
    Summary of Skills
    • Carpentry
    • Building Maintenance
    • Environmental Coordination
    • Adherence with all Safety Regulations
    • Excellent Leadership skills
    • Customer Service Oriented
    • Efficient Time Management
    • Effective Problem Solving
    Experience
    Company Name June 2014 to Current Hydroblasting Technician 1
    City , State
    • +Properly operates hoses on vacuum trucks; hydroblasting guns; and manipulate controls on robotic equipment. Prepare jobsite for + hydro blasting. Monitor hydroblasting operations.
    • Perform job duties in a safe manner, in compliance with policies, procedures and practices. Wear personnel protective equipment (PPE) as defined by state regulations.
    • Correct deficiencies that may cause accidents, injuries, lost productivity or harm to equipment or that are inconsistent with client's requirements. Assist with hydroblasting and tank cleaning in various refineries.
    Company Name November 2012 to June 2015 Construction Assistant
    City , State
    • Performed prep work + including masking, + sanding and filling + holes. Interior and exterior painting.
    • Built and placed + plywood/wall systems; + installed doors and + windows.
    • Constructed concrete + forms, poured concrete + by pump and bucket + barrowed or shoveled. Utilized jack hammers, compressors and power tools for daily task.
    Company Name June 2012 to Current Building Maintenance
    City , State
    • Perform general building maintenance to include but not limited to the building grounds, landscaping as well as pressure washing.
    • Uses various hand and power tools to repair faucets, plumbing and lighting fixtures.
    • Respond quickly to emergency situations and customer concerns.
    Education
    Knowledge-First Empowerment Academy August 2016 High School Diploma : General Education
    Certifications
    • Basic Plus Safety - July 2016
    • TWIC - April 2012
    • NCCER - June 2010
    ",CONSTRUCTION +68240723," DESIGNER Summary Established well-rounded Designer with a reputation for exquisitely designed collections, who consistently maximizes company profits and surpasses margin goals. Seeking potential growth that will utilize creative skills and aims towards commitment of team and consumer/brand loyalty. Skills Critical Thinker - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Time Management & Communication - Managing one's time, as well as team's, to adhere to Drop Dead Dates Adaptability - Being flexible to change as it comes and resolving in a timely manner Social Perceptiveness - Working with team and taking leadership role to maintain brand direction Attention to Detail - Thorough and complete work in all related processes to end product Innovation - Demonstrated creative ability to design within business budgets, while following consumers' needs/trends Experience DESIGNER 10/2013 to 06/2015 Company Name City , State Designed multiple lines for department both International and Domestic Completion of OZ Principle Leadership 2014 Ensure cohesive brand image Led the research and development  of seasonal trends Provided leadership in preparation of skus for line reviews and meetings with buyers Participated in strategic meetings alongside VP of Sales Frequent traveling alongside Sales-team seeking new market/trend ideas Provide regular feedback on performance and counseling to direct reports Style pkg. building, trim development, L/D & S/O, and BOM building Managed fit process at the side of Pattern-maker to complete desired outlook Created specialty designs for targeted LDPs; Outlet, TKMAXX, Marks and Spencer, Banana Republic, JCP., etc. ASSOCIATE DESIGNER 09/2012 to 10/2013 Company Name City , State Participated in all design aspects, product development and production, and communication Manage workload and calendars to ensure all deadlines are met Keep abreast of new season fashion and trends from around the world Assist in artwork and sketching development Attend development meetings alongside Sales/Sourcing Set up of showrooms and accountability that all pieces were laid out for show/fittings Aide with the set-up of story and color boards Source and cut fabrics under direction of Head Designer Liaise with Buyers to regulate skus needed for production, specialty and department Managed fabric POs and deliveries Directed all designs and fittings for U.K. department DESIGNER 04/2010 to 09/2015 Company Name City , State Designed and developed for both international and domestic lines Fittings, technical and constant set-up of designs Managed Freelance Graphic Designers to ensure all concepts/designs adhered to brand-image Style pkg. building, trim development, L/D & S/O, and BOM building in PLM Purchasing of new artworks from studios shown Hand drawings to display concepts for season line's direction Technical communication with Florida Pattern-maker, ensuring fit was correct Frequent traveling to Florida for demographic studies and trend analysis Education Associate of Arts : Fashion Design 2009 The Fashion Institute of Design and Merchandising City , State , USA Bachelors of Science  Business Management EXP. 2017 Awards & Honors Certified OZ PRINCIPLE Leader 2014 - Present National Young Leader of America 2006 - Present Les Miller Outstanding Leadership/Scholarship Award 2006 Assistance League of Newport-Mesa Outstanding Leadership/Scholarship 2006 Pacific Life Foundation Outstanding Leadership/Scholarship 2006 Core Qualifications Featured in WGSN 2015 Retail Analysis Trend and emerging brand awareness Spec measurements Strong creative design skills Merchandising Creating Line sheets/Look-books Demographic studies Well versed in Adobe softwares; Illustrator & PS PLM, WebPDM, & Gallery Nedgraphics Oracle E-Business Suite Technical Drawings MAC and PC versatility Hand-Pattern work Asia, Mex., & Euro Dev./Prod. Vendor Communications ","
    DESIGNER
    Summary

    Established well-rounded Designer with a reputation for exquisitely designed collections, who consistently maximizes company profits and surpasses margin goals. Seeking potential growth that will utilize creative skills and aims towards commitment of team and consumer/brand loyalty.

    Skills
    • Critical Thinker - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
    • Time Management & Communication - Managing one's time, as well as team's, to adhere to Drop Dead Dates
    • Adaptability - Being flexible to change as it comes and resolving in a timely manner
    • Social Perceptiveness - Working with team and taking leadership role to maintain brand direction
    • Attention to Detail - Thorough and complete work in all related processes to end product
    • Innovation - Demonstrated creative ability to design within business budgets, while following consumers' needs/trends
    Experience
    DESIGNER 10/2013 to 06/2015 Company Name City , State
    • Designed multiple lines for department both International and Domestic
    • Completion of OZ Principle Leadership 2014
    • Ensure cohesive brand image
    • Led the research and development  of seasonal trends
    • Provided leadership in preparation of skus for line reviews and meetings with buyers
    • Participated in strategic meetings alongside VP of Sales
    • Frequent traveling alongside Sales-team seeking new market/trend ideas
    • Provide regular feedback on performance and counseling to direct reports
    • Style pkg. building, trim development, L/D & S/O, and BOM building
    • Managed fit process at the side of Pattern-maker to complete desired outlook
    • Created specialty designs for targeted LDPs; Outlet, TKMAXX, Marks and Spencer, Banana Republic, JCP., etc.
    ASSOCIATE DESIGNER 09/2012 to 10/2013 Company Name City , State
    • Participated in all design aspects, product development and production, and communication
    • Manage workload and calendars to ensure all deadlines are met
    • Keep abreast of new season fashion and trends from around the world
    • Assist in artwork and sketching development
    • Attend development meetings alongside Sales/Sourcing
    • Set up of showrooms and accountability that all pieces were laid out for show/fittings
    • Aide with the set-up of story and color boards
    • Source and cut fabrics under direction of Head Designer
    • Liaise with Buyers to regulate skus needed for production, specialty and department
    • Managed fabric POs and deliveries
    • Directed all designs and fittings for U.K. department
    DESIGNER 04/2010 to 09/2015 Company Name City , State
    • Designed and developed for both international and domestic lines
    • Fittings, technical and constant set-up of designs
    • Managed Freelance Graphic Designers to ensure all concepts/designs adhered to brand-image
    • Style pkg. building, trim development, L/D & S/O, and BOM building in PLM
    • Purchasing of new artworks from studios shown
    • Hand drawings to display concepts for season line's direction
    • Technical communication with Florida Pattern-maker, ensuring fit was correct
    • Frequent traveling to Florida for demographic studies and trend analysis
    Education
    Associate of Arts : Fashion Design 2009 The Fashion Institute of Design and Merchandising City , State , USA

    Bachelors of Science  Business Management EXP. 2017

    Awards & Honors
    • Certified OZ PRINCIPLE Leader 2014 - Present
    • National Young Leader of America 2006 - Present
    • Les Miller Outstanding Leadership/Scholarship Award 2006
    • Assistance League of Newport-Mesa Outstanding Leadership/Scholarship 2006
    • Pacific Life Foundation Outstanding Leadership/Scholarship 2006
    Core Qualifications
    • Featured in WGSN 2015 Retail Analysis
    • Trend and emerging brand awareness
    • Spec measurements
    • Strong creative design skills
    • Merchandising
    • Creating Line sheets/Look-books
    • Demographic studies
    • Well versed in Adobe softwares; Illustrator & PS
    • PLM, WebPDM, & Gallery
    • Nedgraphics
    • Oracle E-Business Suite
    • Technical Drawings
    • MAC and PC versatility
    • Hand-Pattern work
    • Asia, Mex., & Euro Dev./Prod. Vendor Communications
    ",DESIGNER +18198627," 3D DESIGNER/ GRAPHIC DESIGNER Summary I am seeking a position where my experience can used to make a positive contribution. Skills Photoshop InDesign After Effects Maya Illustrator Z brush /XP Professional/ Vista/ Windows Mac Microsoft Word Windows NT/95/98 OS Sketch up Daz 3D Dreamweaver PowerPoint Analog Integrated Circuits Cinema 4D Excel HTML XML Experience 3D Designer/ Graphic Designer Company Name meeting clients or account managers to discuss the business objectives and requirements of the job;. estimating the time required to complete the work and providing quotes for clients;. developing design briefs that suit the client's purpose;. thinking creatively to produce new ideas and concepts and developing interactive design;. using innovation to redefine a design brief within the constraints of cost and time;. presenting finalized ideas and concepts to clients or account managers;. working with a range of media, including computer-aided design (CAD) and keeping up to date with emerging technologies;. proofreading to produce accurate and high-quality work;. demonstrating illustrative skills with rough sketches and working on layouts ready for print;. commissioning illustrators and photographers;. working as part of a team with printers, copywriters, photographers, stylists, illustrators, other designers, account executives, web developers and marketing specialists. Receiving Manager Assistant Manager , 01/2014 to 01/2017 Overseeing incoming and outgoing shipping activities to ensure accuracy, completeness and conditions of shipments. Determining work procedures, preparing work schedules and expediting workflow. Determining shipping priorities, work assignments and shipping methods required to meet shipping and receiving schedules. Arranging transportation that optimizes service and cost. Inspecting incoming materials and notifying appropriate staff of potential quality issues. Inspecting loading operations to ensure compliance with specifications. Directing movement of shipments to appropriate work areas. Ensuring shipping area is organized and clean at all times and meets all compliance factors. Ensuring that all employees are in compliance with all applicable health and safety regulations and other company-related policies and procedures. Investigating and solving customer problems and issues. Compiling and maintaining applicable metrics as required. Managing the operational budget. Training, developing and performance-monitoring activities. Adept at maintaining and organizing adequate shipping supplies to ensure smooth warehouse operations. Documented success in ensuring that products that need to shipped are properly labeled so that they can be delegated to the correct courier. Proven ability to maintain reverse-distribution processes and provide assistance in labeling and packaging. Demonstrated expertise in preparing shipping cartons according to the type and size of shipment. Deep insight into following verification procedures to ensure authenticity of received shipments. Track record of carefully inspecting incoming shipments for damages or discrepancies in quantities and documenting and reporting inconsistencies. Adept at sorting, counting, packaging, labeling, unpacking and logging inventory of shipped and received items. Special talent for tracing lost shipments and clients' claims of lost shipments by initiating proof of delivery documents and performing itinerary follow up. Highly experienced in operating dollies, pallet jacks and forklifts to load and unload supplies. Hire and train new employees and ensure that they are comfortable in the use and maintenance of equipment such as forklifts and pallet jacks. Assist in preparing documents to be sent with each shipment and ensure that incoming deliveries are complete, along with associated paperwork. Maintain both shipping and receiving logs. Proficient in requisitioning merchandise from suppliers and ensuring that appropriate storage space is managed for incoming deliveries. Took responsibility of keeping store clean and uncluttered by managing team of sweepers and cleaners. Received, checked and shelved all merchandise products. Direct work of staff on sales floor. Assisted manager in placing purchase orders and managing inventory. Provide staff training and assign specific duties. Recorded information into registers manually and in computerized systems. Maintain store equipment in good working order. Completed daily registering and store open/close functions. Performed accurate operations of cash registers. Took responsibly of company bank deposits as required by the store manager. Computer literate: knowledge and experience of using MS Office, several databases & email management soft wares. Provide support to store operations. Able to responsibly take care of merchandise and shelving products according to company policies. Direct work of staff on sales floor. Assistant Manager Maintain daily record of all transactions and generate reports for store manager. Write order supply requests to replenish merchandise. Train staff to deliver outstanding customer service. Motivate sales employees to improve morale, performance, and store revenue. Reward top performance with visible recognition and specific perks like preferred scheduling. Analyze marketing information and translated it into strategic plans for customer growth. Direct sales floor activities ensuring excellence in customer service and resolving store level problems. Establish sales goals manage budgets devise sales forecasts consistently maximizing sales and profits. Oversee personnel management interviewing hiring training mentoring/coaching and evaluating. Manage merchandise selection window displays and stocking working directly with vendors. Work with corporate management developing local marketing and advertising strategies. Key contact with suppliers / vendors securing key business agreements. Maintained price accuracy of goods and ensured adequate stock levels. Education and Training Bachelors : Arts , 2009 SCHOOL NAME, Queens College － City Arts Advanced Illustration Coursework + Art Design Coursework + Cartooning and Animation Coursework + Course in Digital Arts + Color Theory and Perspective Skills 3D, 3-D Design, 4D, After Effects, Dreamweaver, Photoshop, advertising, Animation, Arts, Art, budgets, budget, CAD, Cartooning, cash registers, coaching, Color, Computer Networks, Computer literate, client, clients, customer service, databases, delivery, Direct sales, Directing, dollies, email, staff training, estimating, XML, forklifts, Graphic Design, hiring, HTML, Illustration, Illustrator, InDesign, innovation, Inspecting, interactive design, inventory, logging, Mac OS, Managing, marketing, materials, Maya, mentoring, Excel, MS Office, PowerPoint, Windows, window, 95/98, Windows NT, Microsoft Word, organizing, packaging, personnel management, Photography, policies, presenting, printers, processes, programming, proofreading, quality, receiving, reporting, safety, sales, scheduling, shipping, sorting, store manager, strategic plans, transportation, Typography, type, Vista, workflow ","
    3D DESIGNER/ GRAPHIC DESIGNER
    Summary
    I am seeking a position where my experience can used to make a positive contribution.
    Skills
    • Photoshop
    • InDesign
    • After Effects
    • Maya
    • Illustrator
    • Z brush
    • /XP Professional/ Vista/ Windows
    • Mac
    • Microsoft Word
    • Windows NT/95/98
    • OS
    • Sketch up
    • Daz 3D
    • Dreamweaver
    • PowerPoint
    • Analog Integrated Circuits
    • Cinema 4D
    • Excel
    • HTML
    • XML
    Experience
    3D Designer/ Graphic Designer Company Name
    • meeting clients or account managers to discuss the business objectives and requirements of the job;.
    • estimating the time required to complete the work and providing quotes for clients;.
    • developing design briefs that suit the client's purpose;.
    • thinking creatively to produce new ideas and concepts and developing interactive design;.
    • using innovation to redefine a design brief within the constraints of cost and time;.
    • presenting finalized ideas and concepts to clients or account managers;.
    • working with a range of media, including computer-aided design (CAD) and keeping up to date with emerging technologies;.
    • proofreading to produce accurate and high-quality work;.
    • demonstrating illustrative skills with rough sketches and working on layouts ready for print;.
    • commissioning illustrators and photographers;.
    • working as part of a team with printers, copywriters, photographers, stylists, illustrators, other designers, account executives, web developers and marketing specialists.
    Receiving Manager Assistant Manager , 01/2014 to 01/2017
    • Overseeing incoming and outgoing shipping activities to ensure accuracy, completeness and conditions of shipments.
    • Determining work procedures, preparing work schedules and expediting workflow.
    • Determining shipping priorities, work assignments and shipping methods required to meet shipping and receiving schedules.
    • Arranging transportation that optimizes service and cost.
    • Inspecting incoming materials and notifying appropriate staff of potential quality issues.
    • Inspecting loading operations to ensure compliance with specifications.
    • Directing movement of shipments to appropriate work areas.
    • Ensuring shipping area is organized and clean at all times and meets all compliance factors.
    • Ensuring that all employees are in compliance with all applicable health and safety regulations and other company-related policies and procedures.
    • Investigating and solving customer problems and issues.
    • Compiling and maintaining applicable metrics as required.
    • Managing the operational budget.
    • Training, developing and performance-monitoring activities.
    • Adept at maintaining and organizing adequate shipping supplies to ensure smooth warehouse operations.
    • Documented success in ensuring that products that need to shipped are properly labeled so that they can be delegated to the correct courier.
    • Proven ability to maintain reverse-distribution processes and provide assistance in labeling and packaging.
    • Demonstrated expertise in preparing shipping cartons according to the type and size of shipment.
    • Deep insight into following verification procedures to ensure authenticity of received shipments.
    • Track record of carefully inspecting incoming shipments for damages or discrepancies in quantities and documenting and reporting inconsistencies.
    • Adept at sorting, counting, packaging, labeling, unpacking and logging inventory of shipped and received items.
    • Special talent for tracing lost shipments and clients' claims of lost shipments by initiating proof of delivery documents and performing itinerary follow up.
    • Highly experienced in operating dollies, pallet jacks and forklifts to load and unload supplies.
    • Hire and train new employees and ensure that they are comfortable in the use and maintenance of equipment such as forklifts and pallet jacks.
    • Assist in preparing documents to be sent with each shipment and ensure that incoming deliveries are complete, along with associated paperwork.
    • Maintain both shipping and receiving logs.
    • Proficient in requisitioning merchandise from suppliers and ensuring that appropriate storage space is managed for incoming deliveries.
    • Took responsibility of keeping store clean and uncluttered by managing team of sweepers and cleaners.
    • Received, checked and shelved all merchandise products.
    • Direct work of staff on sales floor.
    • Assisted manager in placing purchase orders and managing inventory.
    • Provide staff training and assign specific duties.
    • Recorded information into registers manually and in computerized systems.
    • Maintain store equipment in good working order.
    • Completed daily registering and store open/close functions.
    • Performed accurate operations of cash registers.
    • Took responsibly of company bank deposits as required by the store manager.
    • Computer literate: knowledge and experience of using MS Office, several databases & email management soft wares.
    • Provide support to store operations.
    • Able to responsibly take care of merchandise and shelving products according to company policies.
    • Direct work of staff on sales floor.
    Assistant Manager
    • Maintain daily record of all transactions and generate reports for store manager.
    • Write order supply requests to replenish merchandise.
    • Train staff to deliver outstanding customer service.
    • Motivate sales employees to improve morale, performance, and store revenue.
    • Reward top performance with visible recognition and specific perks like preferred scheduling.
    • Analyze marketing information and translated it into strategic plans for customer growth.
    • Direct sales floor activities ensuring excellence in customer service and resolving store level problems.
    • Establish sales goals manage budgets devise sales forecasts consistently maximizing sales and profits.
    • Oversee personnel management interviewing hiring training mentoring/coaching and evaluating.
    • Manage merchandise selection window displays and stocking working directly with vendors.
    • Work with corporate management developing local marketing and advertising strategies.
    • Key contact with suppliers / vendors securing key business agreements.
    • Maintained price accuracy of goods and ensured adequate stock levels.
    Education and Training
    Bachelors : Arts , 2009 SCHOOL NAME, Queens College － City Arts Advanced Illustration Coursework + Art Design Coursework + Cartooning and Animation Coursework + Course in Digital Arts + Color Theory and Perspective
    Skills
    3D, 3-D Design, 4D, After Effects, Dreamweaver, Photoshop, advertising, Animation, Arts, Art, budgets, budget, CAD, Cartooning, cash registers, coaching, Color, Computer Networks, Computer literate, client, clients, customer service, databases, delivery, Direct sales, Directing, dollies, email, staff training, estimating, XML, forklifts, Graphic Design, hiring, HTML, Illustration, Illustrator, InDesign, innovation, Inspecting, interactive design, inventory, logging, Mac OS, Managing, marketing, materials, Maya, mentoring, Excel, MS Office, PowerPoint, Windows, window, 95/98, Windows NT, Microsoft Word, organizing, packaging, personnel management, Photography, policies, presenting, printers, processes, programming, proofreading, quality, receiving, reporting, safety, sales, scheduling, shipping, sorting, store manager, strategic plans, transportation, Typography, type, Vista, workflow
    ",DESIGNER +17378327," SALES ADVISOR Career Overview Motivated customer service specialist with over 30 years of retail experience in a fast-paced, team-based +environment. Core Strengths Creative problem solver MS Windows proficient Quick learner Trusted key holder Exceptional communication skills Work Experience 01/2011 to Current Sales Advisor Company Name － City , State Prepare, present, and encourage sales of specific items: food- hot and cold; household items- air freshners, detergents, etc.; and appliances- coffee makers, soda machines, etc. Have successfully met and exceeded sales' goals. Have also 'Sold out' of featured products on occasion. Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. 01/2008 to 01/2009 Cardiac Care Assistant Company Name － City , State Performed pacemaker tests over the phone. Handled over forty calls per day. Helped patient and/or assisting agent to relax so that test could be conducted properly. Patients' ages and circumstances varied. Responsible to give proper instructions so that resulting test was adequate for final review by a doctor. 01/2003 to 01/2005 Analyst Company Name － City , State Instituted system to manage subscribers' accounts for receipt of eclectic journals. Did investigative work to locate publishers for delinquent shipments or missing issues. Researched subscribers' original orders to verify correct payment sent to and received by publisher. Educational Background 1974 Bachelors Degree : Biology Dillard University － City , State Biology Personal Information From 1986 to present I am engaged in a volunteer work that involves public contact, public speaking and extensive +record keeping. I spend over 70 hours per month in this work, and interface with a variety of people from diverse +backgrounds. +Additional Information Additional Information: From 1986 to present I am engaged in a volunteer work that involves public contact, public speaking and extensive record keeping. I spend over 70 hours per month in this work, and interface with a variety of people from diverse backgrounds. Additional Information Personal Information From 1986 to present I am engaged in a volunteer work that involves public contact, public speaking and extensive record keeping. I spend over 70 hours per month in this work, and interface with a variety of people from diverse backgrounds. Additional Information Additional Information: From 1986 to present I am engaged in a volunteer work that involves public contact, public speaking and extensive record keeping. I spend over 70 hours per month in this work, and interface with a variety of people from diverse backgrounds. Skills communication skills, Creative problem solver, publisher, MS Windows, Quick learner, sales, phone ","
    SALES ADVISOR
    Career Overview
    Motivated customer service specialist with over 30 years of retail experience in a fast-paced, team-based +environment.
    Core Strengths
    Creative problem solver MS Windows proficient Quick learner Trusted key holder Exceptional communication skills
    Work Experience
    01/2011 to Current
    Sales Advisor Company Name － City , State
    • Prepare, present, and encourage sales of specific items: food- hot and cold; household items- air freshners, detergents, etc.; and appliances- coffee makers, soda machines, etc.
    • Have successfully met and exceeded sales' goals.
    • Have also 'Sold out' of featured products on occasion.
    • Greeted customers entering the store to ascertain what each customer wanted or needed.
    • Described product to customers and accurately explained details and care of merchandise.
    01/2008 to 01/2009
    Cardiac Care Assistant Company Name － City , State
    • Performed pacemaker tests over the phone.
    • Handled over forty calls per day.
    • Helped patient and/or assisting agent to relax so that test could be conducted properly.
    • Patients' ages and circumstances varied.
    • Responsible to give proper instructions so that resulting test was adequate for final review by a doctor.
    01/2003 to 01/2005
    Analyst Company Name － City , State
    • Instituted system to manage subscribers' accounts for receipt of eclectic journals.
    • Did investigative work to locate publishers for delinquent shipments or missing issues.
    • Researched subscribers' original orders to verify correct payment sent to and received by publisher.
    Educational Background
    1974
    Bachelors Degree : Biology Dillard University － City , State Biology
    Personal Information
    From 1986 to present I am engaged in a volunteer work that involves public contact, public speaking and extensive +record keeping. I spend over 70 hours per month in this work, and interface with a variety of people from diverse +backgrounds. +Additional Information Additional Information: From 1986 to present I am engaged in a volunteer work that involves public contact, public speaking and extensive record keeping. I spend over 70 hours per month in this work, and interface with a variety of people from diverse backgrounds.
    Additional Information
    • Personal Information From 1986 to present I am engaged in a volunteer work that involves public contact, public speaking and extensive record keeping. I spend over 70 hours per month in this work, and interface with a variety of people from diverse backgrounds. Additional Information Additional Information: From 1986 to present I am engaged in a volunteer work that involves public contact, public speaking and extensive record keeping. I spend over 70 hours per month in this work, and interface with a variety of people from diverse backgrounds.
    Skills
    communication skills, Creative problem solver, publisher, MS Windows, Quick learner, sales, phone
    ",SALES +90685127," SENIOR MANAGER, DIGITAL MARKETING Summary Experienced digital marketer equal parts analytical and creative thinker with a passion for disruptive technologies, data, and storytelling. Six years of experience with retail market leaders in CRM, email marketing, mobile marketing, social media, analytics, and digital advertising. Open and clear communicator with demonstrated abilities to setting a strategic vision with disciplined execution. Experience Senior Manager, Digital Marketing 09/2017 to Current Company Name City , State Responsible for creating and executing monthly retail calendar including product, promotional, and marketing strategies to meet sales plans and drive growth  Lead the development and ongoing optimization of channel strategies including email marketing, mobile marketing, paid media, and social media to increase customer engagement and LTV Own customer and site level analytics working cross-functionally to optimize channel performance, as well as, inform product development, content creation and customer acquisition strategies Plan and manage budgets in excess of $5M that drive incremental ROI against business objectives Manage, mentor and develop a social media coordinator to drive engagement, follower growth, and site traffic Digital Marketing Manager, Customer Retention 07/2016 to 09/2017 Company Name City , State Created Customer Lifecycle Program generating a $256K annual lift amongst Active and At Risk +customers + + + + + + + +Won back Lapsed customers through targeted promotional messaging at a 18% conversion rate  Piloted social advertising segmentation strategy driving a positive lift at a 551% Return on Ad Spend (ROAS) Overhauled affiliate strategy increasing ROAS 26%, revenue 4%, and brand mentions 480% Online Marketing Specialist 07/2015 to 07/2016 Company Name City , State Created over 400 US online marketing activities annually increasing related selling 21% YOY and 38% to plan Analyzed and optimized traffic across all online channels on a weekly basis Managed SEM budget to drive traffic and conversion based on forecasted selling Launched and led affiliate advertising pilot with 35% revenue growth Acquired over 35K emails per week through advertising, and in-store SMS program Global Digital Advertising & Analytics Coordinator 07/2012 to 07/2015 Company Name City , State Identified key drivers of brand health using Boolean data logic via social listening analytics software  Increased brand mentions on social media 45% through brand ambassador programs Awarded top mobile advertising campaigns of 2015 by Mobile Marketer for virtual eyewear try on Planned digital, mobile, and social advertising exceeding time spent and CTR industry benchmarks 300% Education and Training Bachelor of Science : Business Administration 2012 University of Southern California City , State Concentrations in Marketing and Entrepreneurship Skills + + + + + + + +Analytics Software: Google Analytics, Omniture, Looker, Adobe Social, Netbase, Simon Data Email Service Provider: Bronto, Apsis ","
    SENIOR MANAGER, DIGITAL MARKETING
    Summary
    Experienced digital marketer equal parts analytical and creative thinker with a passion for disruptive technologies, data, and storytelling. Six years of experience with retail market leaders in CRM, email marketing, mobile marketing, social media, analytics, and digital advertising. Open and clear communicator with demonstrated abilities to setting a strategic vision with disciplined execution.
    Experience
    Senior Manager, Digital Marketing 09/2017 to Current Company Name City , State
    • Responsible for creating and executing monthly retail calendar including product, promotional, and marketing strategies to meet sales plans and drive growth 
    • Lead the development and ongoing optimization of channel strategies including email marketing, mobile marketing, paid media, and social media to increase customer engagement and LTV
    • Own customer and site level analytics working cross-functionally to optimize channel performance, as well as, inform product development, content creation and customer acquisition strategies
    • Plan and manage budgets in excess of $5M that drive incremental ROI against business objectives
    • Manage, mentor and develop a social media coordinator to drive engagement, follower growth, and site traffic
    Digital Marketing Manager, Customer Retention 07/2016 to 09/2017 Company Name City , State
    • Created Customer Lifecycle Program generating a $256K annual lift amongst Active and At Risk +customers
    • + + + + + + + +Won back Lapsed customers through targeted promotional messaging at a 18% conversion rate 
    • Piloted social advertising segmentation strategy driving a positive lift at a 551% Return on Ad Spend (ROAS)
    • Overhauled affiliate strategy increasing ROAS 26%, revenue 4%, and brand mentions 480%
    Online Marketing Specialist 07/2015 to 07/2016 Company Name City , State
    • Created over 400 US online marketing activities annually increasing related selling 21% YOY and 38% to plan
    • Analyzed and optimized traffic across all online channels on a weekly basis
    • Managed SEM budget to drive traffic and conversion based on forecasted selling
    • Launched and led affiliate advertising pilot with 35% revenue growth
    • Acquired over 35K emails per week through advertising, and in-store SMS program
    Global Digital Advertising & Analytics Coordinator 07/2012 to 07/2015 Company Name City , State
    • Identified key drivers of brand health using Boolean data logic via social listening analytics software 
    • Increased brand mentions on social media 45% through brand ambassador programs
    • Awarded top mobile advertising campaigns of 2015 by Mobile Marketer for virtual eyewear try on
    • Planned digital, mobile, and social advertising exceeding time spent and CTR industry benchmarks 300%
    Education and Training
    Bachelor of Science : Business Administration 2012 University of Southern California City , State Concentrations in Marketing and Entrepreneurship
    Skills
    • + + + + + + + +Analytics Software: Google Analytics, Omniture, Looker, Adobe Social, Netbase, Simon Data
    • Email Service Provider: Bronto, Apsis
    ",DIGITAL-MEDIA +19717385," HR INTERN Summary An enthusiastic student, highly motivated and committed to developing personally and +professionally. Have the ability to learn quickly, work efficiently and use my educational +knowledge effectively in work settings. Skilled in research, multi-tasking, time management and +communication. Experienced in human resource / organisational management, counselling and business +development.  Educational Background Master of Arts , Organisational Psychology 2018 Alliant International University － City , State , United States California School of Professional Psychology Master of Science , Counselling Psychology 2015 Avinashilingam Institute for Home Science and Higher Education for Women － City , State , India GPA - 3.63  Bachelor of Arts , Mass Communication 2013 Amrita Viswa Vidhyapeetham － City , State , India Amrita School of Communication GPA - 3.07  Experience HR Intern Jul 2016 to Current Company Name － City , State I get candidates moved through the hiring process, making sure +that they are properly credentialed and meet all of the company's and the clients +requirements.     Basic background checks                     Contact candidate's references & collect necessary information License and employment verification + +-Reviewing/uploading credentials  Pre-screen applicants from job boards (Indeed & Zip Recruiter) Make and send badges Attend/transfer calls, take messages Work independently and as part of a team to achieve the company's goals. Bookstore Volunteer Feb 2016 to Jul 2016 Company Name － City , State + + + + + + + + Opening the store Account and check the closing and opening balance Maintain complete and accurate records of the store's transactions Rearrange books to maintain a neat and tidy reading area Assessed customer needs and responded to questions Assistant to the General Manager Apr 2015 to Nov 2015 Company Name － City , State + + + + + + + + Managed the day-to-day tactical and long-term strategic activities within the business. + Reviewed and approved billing invoices and expense reports. Counselled and mentored 53 staff members by offering constructive feedback, stress +management techniques and guidance. + + Traveled with the manager to take notes and prepare minutes at meetings. + Screened telephone calls and inquiries and directed them as appropriate. + Maintained and recorded financial accounts of daily sales, purchases and other +expenses.  + + + + Student Intern Jan 2015 to Feb 2015 Company Name － City , State + + + + + + + + Administrative Assistance. + Conducted & scored tests (16PF, Stress Inventories) to new clients and as follow-ups. + Established rapport, collected & organised new client data. Administered ""Positive Therapy"" to patients. + Assisted with rehabilitation activities. + Individual, Family & Matrimonial Well Being/Therapy, Educational counselling, De- +addiction / Smoking cessation and suicide prevention.  + + + + Intern Dec 2014 to Jan 2015 Company Name － City , State + + + + + + + + Assistance and guidance to families below poverty line. + Counselling individuals with issues relating to family, marital, legal issues. + Provided sex education, awareness about good/ bad touch to young school students. + Observed the counselling sessions provided to sex workers.  + + + + Summer Intern May 2014 to Jun 2014 Company Name － City , State + + + + + + + + The internship program was systematically split to accommodate sufficient training +in De-addiction centre, Special school for mentally challenged children, Psychiatric +clinic for adults and counselling centre. Witnessed and assisted with an ECT session administered by the Chief Doctors. + Collected information about clients, using techniques such as testing, interviewing, +discussion, and observation. Gathered feedback from patients on medications, +diagnosis and effectiveness of therapies. Gained knowledge and experience observing doctors provide counselling to patients and +families.  + + + + Skills Microsoft Excel, Outlook, PowerPoint, Word.  Excellent communication Skills Organisational Skills SPSS Data Entry Researches Autosuggestion as a mediator in weight management in female college students. Master's +Thesis. (M.Sc, 2014-15)  Sample: 82 female college students, convenient sampling method. The selection of the +82 participants were based on the Inclusion and Exclusion Criteria. + The participants selected were assessed for their anthropometric data and they also +completed WHO (Five) Well- Being Index. + + Group A (Exercise Diet Autosuggestion) and Group B ( Exercise Diet ). + Results: A marginal but not a statistically significant difference in the body weight of +the participants in both Group A and Group B. There was a statistically significant +difference in the well-being of the participants in both Group A and Group B.  Mindfulness and Burnout of Teachers in StateBoard and Matriculation schools +(Demographic factors). Master's Project. (M.Sc, 2014) + + + + + + + + Sample: 150 (51 Female and 24 Male in State board)(58 Female and 17 Male in +matriculation) + Scales : Mindfulness Attention Awareness scale and Burnout Inventory. The data were analysed by standard statistical tools such as karl pearson co- efficient of +correlation, analysis of variance and t-test. + + Result: There were no statistically significant relationship between Mindfulness and +Burnout in both Matriculation and State board schools.  + + + + Relation between Indian Zodiac and Personality types(MBTI). Master's Project. (M.Sc, +2015) + + + + + + + + Sample: 100 samples (Female 52 & Male 48) , were randomly selected. + The Myers Briggs Type Indicator (MBTI) was administered and scored. + The results showed that there was no significant relation between the two variables. The +sample size cannot determine the relationship, further studies can be done to conclude or +disprove the findings of the current study.  + + + + Publications + + + + + + + + Snega Prabha S. A writer in the Mind. SPEAR (Sawyerpuram Pope's Emerging Aspirants +In Research). Volume: II, No : 2. ISSN:2319-1902. July-December 2013. + Dr. Preetha Menon, Snega Prabha S. Autosuggestion as a Mediator in Weight +Management in Female College Students. International Journal of Scientific Research, +Vol: 4, Issue: 7 July 2015.  Certifications + + + + + + + + Foundation Course on Education of Children with Learning Disabilities, Certified by +Rehabilitation Council of India. (2014) + TA-101. Introduction to Transactional Analysis. (2015) + Hypnotism and it's Application in practice. (2015) + + Bio Ethics in Research. (2014)  + + + + Affiliations APA - American Psychological Association (2016) Affiliate  Volunteer Activities San Diego Humane Society - San Diego, CA (June 2016 - Present) Humane Animal Society - India  (Aug 2014 - Nov 2015) Puppy +Palace - India (Aug 2014 - Nov 2015) ​ ","
    HR INTERN
    Summary
    An enthusiastic student, highly motivated and committed to developing personally and +professionally. Have the ability to learn quickly, work efficiently and use my educational +knowledge effectively in work settings. Skilled in research, multi-tasking, time management and +communication. Experienced in human resource / organisational management, counselling and business +development. 
    Educational Background
    Master of Arts , Organisational Psychology 2018 Alliant International University － City , State , United States California School of Professional Psychology
    Master of Science , Counselling Psychology 2015 Avinashilingam Institute for Home Science and Higher Education for Women － City , State , India GPA - 3.63 
    Bachelor of Arts , Mass Communication 2013 Amrita Viswa Vidhyapeetham － City , State , India
    Amrita School of Communication
    GPA - 3.07 
    Experience
    HR Intern Jul 2016 to Current
    Company Name － City , State

    I get candidates moved through the hiring process, making sure +that they are properly credentialed and meet all of the company's and the clients +requirements.    

    • Basic background checks                    
    • Contact candidate's references & collect necessary information
    • License and employment verification + +-Reviewing/uploading credentials 
    • Pre-screen applicants from job boards (Indeed & Zip Recruiter)
    • Make and send badges
    • Attend/transfer calls, take messages
    • Work independently and as part of a team to achieve the company's goals.
    Bookstore Volunteer Feb 2016 to Jul 2016
    Company Name － City , State
    • + + + + + + + + Opening the store
    • Account and check the closing and opening balance
    • Maintain complete and accurate records of the store's transactions
    • Rearrange books to maintain a neat and tidy reading area
    • Assessed customer needs and responded to questions
    Assistant to the General Manager Apr 2015 to Nov 2015
    Company Name － City , State
    • + + + + + + + + Managed the day-to-day tactical and long-term strategic activities within the business. +
    • Reviewed and approved billing invoices and expense reports.
    • Counselled and mentored 53 staff members by offering constructive feedback, stress +management techniques and guidance. +
    • + Traveled with the manager to take notes and prepare minutes at meetings. +
    • Screened telephone calls and inquiries and directed them as appropriate. +
    • Maintained and recorded financial accounts of daily sales, purchases and other +expenses.  + + + +
    Student Intern Jan 2015 to Feb 2015
    Company Name － City , State
    • + + + + + + + + Administrative Assistance. +
    • Conducted & scored tests (16PF, Stress Inventories) to new clients and as follow-ups. +
    • Established rapport, collected & organised new client data.
    • Administered ""Positive Therapy"" to patients. +
    • Assisted with rehabilitation activities. +
    • Individual, Family & Matrimonial Well Being/Therapy, Educational counselling, De- +addiction / Smoking cessation and suicide prevention.  + + + +
    Intern Dec 2014 to Jan 2015
    Company Name － City , State
    • + + + + + + + + Assistance and guidance to families below poverty line. +
    • Counselling individuals with issues relating to family, marital, legal issues. +
    • Provided sex education, awareness about good/ bad touch to young school students. +
    • Observed the counselling sessions provided to sex workers.  + + + +
    Summer Intern May 2014 to Jun 2014
    Company Name － City , State
    • + + + + + + + + The internship program was systematically split to accommodate sufficient training +in De-addiction centre, Special school for mentally challenged children, Psychiatric +clinic for adults and counselling centre.
    • Witnessed and assisted with an ECT session administered by the Chief Doctors. +
    • Collected information about clients, using techniques such as testing, interviewing, +discussion, and observation.
    • Gathered feedback from patients on medications, +diagnosis and effectiveness of therapies.
    • Gained knowledge and experience observing doctors provide counselling to patients and +families.  + + + +
    Skills
    • Microsoft Excel, Outlook, PowerPoint, Word. 
    • Excellent communication Skills
    • Organisational Skills
    • SPSS
    • Data Entry
    Researches
    Autosuggestion as a mediator in weight management in female college students. Master's +Thesis. (M.Sc, 2014-15) 
    • Sample: 82 female college students, convenient sampling method. The selection of the +82 participants were based on the Inclusion and Exclusion Criteria. +
    • The participants selected were assessed for their anthropometric data and they also +completed WHO (Five) Well- Being Index. + + Group A (Exercise Diet Autosuggestion) and Group B ( Exercise Diet ). +
    • Results: A marginal but not a statistically significant difference in the body weight of +the participants in both Group A and Group B. There was a statistically significant +difference in the well-being of the participants in both Group A and Group B. 
    Mindfulness and Burnout of Teachers in StateBoard and Matriculation schools +(Demographic factors). Master's Project. (M.Sc, 2014)
    • + + + + + + + + Sample: 150 (51 Female and 24 Male in State board)(58 Female and 17 Male in +matriculation) +
    • Scales : Mindfulness Attention Awareness scale and Burnout Inventory.
    • The data were analysed by standard statistical tools such as karl pearson co- efficient of +correlation, analysis of variance and t-test. + +
    • Result: There were no statistically significant relationship between Mindfulness and +Burnout in both Matriculation and State board schools.  + + + +
    Relation between Indian Zodiac and Personality types(MBTI). Master's Project. (M.Sc, +2015)
    • + + + + + + + + Sample: 100 samples (Female 52 & Male 48) , were randomly selected. +
    • The Myers Briggs Type Indicator (MBTI) was administered and scored. +
    • The results showed that there was no significant relation between the two variables.
    • The +sample size cannot determine the relationship, further studies can be done to conclude or +disprove the findings of the current study.  + + + +

    Publications
    • + + + + + + + + Snega Prabha S. A writer in the Mind. SPEAR (Sawyerpuram Pope's Emerging Aspirants +In Research). Volume: II, No : 2. ISSN:2319-1902. July-December 2013. +

    • Dr. Preetha Menon, Snega Prabha S. Autosuggestion as a Mediator in Weight +Management in Female College Students. International Journal of Scientific Research, +Vol: 4, Issue: 7 July 2015. 
    Certifications
    • + + + + + + + + Foundation Course on Education of Children with Learning Disabilities, Certified by +Rehabilitation Council of India. (2014) +
    • TA-101. Introduction to Transactional Analysis. (2015) +
    • Hypnotism and it's Application in practice. (2015) +
    • + Bio Ethics in Research. (2014)  + + + +
    Affiliations
    APA - American Psychological Association (2016)
    • Affiliate 
    Volunteer Activities
    • San Diego Humane Society - San Diego, CA (June 2016 - Present)
    • Humane Animal Society - India  (Aug 2014 - Nov 2015)
    • Puppy +Palace - India (Aug 2014 - Nov 2015)

    ​

    ",HR +40987524," SALES Summary Over 17 years of sales and operations management experience in specialty and big-box retail and 4 years sales experience in the automotive sector. Experienced in hiring, training, supervision, and coaching. Proven skills in operations and human resource management, planning, negotiating, organizing and overseeing projects, and events. Committed to the highest work ethic and attainment of organizational goals and objectives. Highlights Excellent interpersonal and coaching skills Sales leadership development Performance metrics Detail-oriented Procedure development Employee engagement Conflict resolution On-boarding and training Recruiting Performance coaching and counseling Operations management Human resources management P&L management Powerful negotiator Accomplishments Drove store ranking from 297 in company to top 10 in less than 6 months of taking over store Increased year-over-year sales by 60% . Oversaw multiple stores in the Southeast and worked directly with local management to drive sales and operational success. Initiated sales and merchandising policies that were adopted company-wide. Recipient of Best Buy's Top Gun Award multiple times for sales and productivity. ? Experience Sales 07/2015 to Current Company Name City , State Identified prospective customers using lead generating methods and performing an average of 30 cold calls per day. Participated in various incentive programs and contests designed to support achievement of production goals. Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts. Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers. Took daily inbound calls and internet inquiries, faxes, and consumer and business credit applications for assigned accounts and clients. Consistently met and exceeded department expectations for productivity and accuracy levels. Sales 08/2012 to 07/2015 Company Name City , State Implemented a consultative selling approach with all clients. Contacted new and existing customers to discuss how their needs could be met with specific products and services. Quoted prices, credit terms and other bid specifications. Negotiated prices, terms of sales and service agreements. Completed 30-60 outbound calls daily, with average conversion rate of 50 %. Responded to all customer inquiries in a timely manner. Maintained +exceptionally high CSI scores by offering the highest quality customer service +possible. Maintained customer +relationships after the sale to generate referrals and repeat business. + Took role of F&I +manager for a four month period in which I maintained highly accurate paperwork +and an average of $1100 back-end per deal. + +Helped develop an Internet Sales Team that worked +internet deals from the initial submittal through the sale and delivery process. Advanced user of Xtreme Service Drive sales management software, generating pipeline and account reports weekly. Store Manager 08/2011 to 08/2012 Company Name City , State Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Maintained daily record of all transactions. Addressed and corrected sales staff communication issues in a tactful and effective manner. Opened a new store location and assisted in recruiting and training new staff. Market Area Manager/Store Manager 03/2008 to 08/2010 Company Name City , State Oversaw general operations of 5 stores in the Southeast. Developed and shared best practices across the company. Oversaw the development and launch of multiple product lines. Recruited, hired and trained new employees for various stores and store openings Revamped in-store sales and merchandising programs, resulting in a 60 % improvement in sales . Mentored, coached and trained 10 team members. Identified inefficiencies and made recommendations for process improvements. Conducted new employee orientation to foster positive attitude toward organizational objectives. Identified staff vacancies and recruited, interviewed and selected applicants. Designed floor plan to make the store experience interactive and engaging. Trained all new managers on store procedures and policies. Worked closely with the district manager to formulate and build the store brand. Evaluated return-on-investment and profit-loss projections. Store Manager 06/2006 to 03/2008 Company Name City , State Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Reorganized the sales floor to meet company demands. Stocked and restocked inventory when shipments were received. Addressed customer inquiries and resolved complaints. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Trained staff to deliver outstanding customer service. Completed weekly schedules according to payroll policies. Delivered excellent customer service by greeting and assisting each customer. Department Manager 04/1997 to 03/2004 Company Name City , State Addressed and corrected sales staff communication issues in a tactful and effective manner. Trained staff to deliver outstanding customer service. Wrote order supply requests to replenish merchandise. Completed weekly schedules according to payroll policies. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Reorganized the sales floor to meet company demands. Stocked and restocked inventory when shipments were received. Delivered excellent customer service by greeting and assisting each customer. Served as mentor to junior team members. Led trainings for up to 20 employees on a weekly basis. Planned and led training programs on staff development. Offered specific training programs to help workers improve sales , merchandising and inventory control . Managed new product and content releases. Department Manager 01/1993 to 01/1997 Company Name City , State Trained staff to deliver outstanding customer service. Reorganized the sales floor to meet company demands. Stocked and restocked inventory when shipments were received. Addressed customer inquiries and resolved complaints. Delivered excellent customer service by greeting and assisting each customer. Education Bachelor of Arts : Religion /Psychology 2006 Charleston Southern University City , State Skills Customer Service + Direct-to-Vendor Buying/Ordering  Internet Sales Inventory Control  Loss Prevention + Merchandising Multi-unit Management + + + Negotiating/Closing On-boarding Payroll P&L + Management Planning Receiving + Recruiting + Sales + Coaching and Training + + + Sales Management + Store + Relocation and Remodeling Team + Leadership Mentoring + Vendor Relations + + + + + ","
    SALES
    Summary
    Over 17 years of sales and operations management experience in specialty and big-box retail and 4 years sales experience in the automotive sector. Experienced in hiring, training, supervision, and coaching. Proven skills in operations and human resource management, planning, negotiating, organizing and overseeing projects, and events. Committed to the highest work ethic and attainment of organizational goals and objectives.
    Highlights
    • Excellent interpersonal and coaching skills
    • Sales leadership development
    • Performance metrics
    • Detail-oriented
    • Procedure development
    • Employee engagement
    • Conflict resolution
    • On-boarding and training
    • Recruiting
    • Performance coaching and counseling
    • Operations management
    • Human resources management
    • P&L management
    • Powerful negotiator
    Accomplishments
    • Drove store ranking from 297 in company to top 10 in less than 6 months of taking over store
    • Increased year-over-year sales by 60% .
    • Oversaw multiple stores in the Southeast and worked directly with local management to drive sales and operational success.
    • Initiated sales and merchandising policies that were adopted company-wide.
    • Recipient of Best Buy's Top Gun Award multiple times for sales and productivity.
    ?
    Experience
    Sales 07/2015 to Current Company Name City , State
    • Identified prospective customers using lead generating methods and performing an average of 30 cold calls per day.
    • Participated in various incentive programs and contests designed to support achievement of production goals.
    • Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
    • Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.
    • Took daily inbound calls and internet inquiries, faxes, and consumer and business credit applications for assigned accounts and clients.
    • Consistently met and exceeded department expectations for productivity and accuracy levels.
    Sales 08/2012 to 07/2015 Company Name City , State
    • Implemented a consultative selling approach with all clients.
    • Contacted new and existing customers to discuss how their needs could be met with specific products and services.
    • Quoted prices, credit terms and other bid specifications.
    • Negotiated prices, terms of sales and service agreements.
    • Completed 30-60 outbound calls daily, with average conversion rate of 50 %.
    • Responded to all customer inquiries in a timely manner.
    • Maintained +exceptionally high CSI scores by offering the highest quality customer service +possible.
    • Maintained customer +relationships after the sale to generate referrals and repeat business. +
    • Took role of F&I +manager for a four month period in which I maintained highly accurate paperwork +and an average of $1100 back-end per deal. +
    • +Helped develop an Internet Sales Team that worked +internet deals from the initial submittal through the sale and delivery process.
    • Advanced user of Xtreme Service Drive sales management software, generating pipeline and account reports weekly.
    Store Manager 08/2011 to 08/2012 Company Name City , State
    • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
    • Determined staff promotions and demotions, and terminated employees when necessary.
    • Completed weekly schedules according to payroll policies.
    • Maintained daily record of all transactions.
    • Addressed and corrected sales staff communication issues in a tactful and effective manner.
    • Opened a new store location and assisted in recruiting and training new staff.
    Market Area Manager/Store Manager 03/2008 to 08/2010 Company Name City , State
    • Oversaw general operations of 5 stores in the Southeast.
    • Developed and shared best practices across the company.
    • Oversaw the development and launch of multiple product lines.
    • Recruited, hired and trained new employees for various stores and store openings
    • Revamped in-store sales and merchandising programs, resulting in a 60 % improvement in sales .
    • Mentored, coached and trained 10 team members.
    • Identified inefficiencies and made recommendations for process improvements.
    • Conducted new employee orientation to foster positive attitude toward organizational objectives.
    • Identified staff vacancies and recruited, interviewed and selected applicants.
    • Designed floor plan to make the store experience interactive and engaging.
    • Trained all new managers on store procedures and policies.
    • Worked closely with the district manager to formulate and build the store brand.
    • Evaluated return-on-investment and profit-loss projections.
    Store Manager 06/2006 to 03/2008 Company Name City , State
    • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
    • Reorganized the sales floor to meet company demands.
    • Stocked and restocked inventory when shipments were received.
    • Addressed customer inquiries and resolved complaints.
    • Completed a series of training sessions to advance from Assistant Manager to Store Manager.
    • Trained staff to deliver outstanding customer service.
    • Completed weekly schedules according to payroll policies.
    • Delivered excellent customer service by greeting and assisting each customer.
    Department Manager 04/1997 to 03/2004 Company Name City , State
    • Addressed and corrected sales staff communication issues in a tactful and effective manner.
    • Trained staff to deliver outstanding customer service.
    • Wrote order supply requests to replenish merchandise.
    • Completed weekly schedules according to payroll policies.
    • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
    • Reorganized the sales floor to meet company demands.
    • Stocked and restocked inventory when shipments were received. Delivered excellent customer service by greeting and assisting each customer. Served as mentor to junior team members.
    • Led trainings for up to 20 employees on a weekly basis.
    • Planned and led training programs on staff development.
    • Offered specific training programs to help workers improve sales , merchandising and inventory control .
    • Managed new product and content releases.
    Department Manager 01/1993 to 01/1997 Company Name City , State
    • Trained staff to deliver outstanding customer service.
    • Reorganized the sales floor to meet company demands.
    • Stocked and restocked inventory when shipments were received.
    • Addressed customer inquiries and resolved complaints.
    • Delivered excellent customer service by greeting and assisting each customer.
    Education
    Bachelor of Arts : Religion /Psychology 2006 Charleston Southern University City , State
    Skills
    • Customer Service +
    • Direct-to-Vendor Buying/Ordering 
    • Internet Sales
    • Inventory Control 
    • Loss Prevention +
    • Merchandising
    • Multi-unit Management + + +
    • Negotiating/Closing
    • On-boarding
    • Payroll
    • P&L + Management
    • Planning
    • Receiving +
    • Recruiting +
    • Sales + Coaching and Training + + +
    • Sales Management +
    • Store + Relocation and Remodeling
    • Team + Leadership
    • Mentoring +
    • Vendor Relations + + + + +
    ",SALES +3547447," MORTGAGE BANKING FORECLOSURE SPECIALIST Summary Ambitious, self-motivated professional with a passion for quality work. Seeking a baseline opportunity in Underwriting, Lending, Auditing, Quality Assurance, or Analyst roles. Possess large spectrum of experience in the financial industry. I am a fast learner who values my employer. Personal characteristics: detail-oriented, thorough, computer-savvy, loyal, persistent, adaptable, eager to learn. Accomplishments   *Sharepoint, Early Resolution, FHA Connection, DOS LPS, MSP, CREDCO, RELS, Microsoft Word, Outlook, Live Meeting, Excel, Powerpoint, SLOAD, DAT and various other programs 3 years in Default Servicing * 3 years Loss Prevention/ Loss Mitigation * 7 years Mortgage Loan Processing/Mortgage Banking * 3 years Underwriting/Lending * 3 years Risk Management/ Analysis * 3 years Compliance/Quality Assurance * 10+ years Loan Operations/ Operations Experience Experience Mortgage Banking Foreclosure Specialist 01/2014 to Current Company Name City , State Foreclosure Department Maintained beneath a 3% error ratio in all searches performed *Service member Civil Relief Act (SCRA) *Use of industry mainframes; (LPS, MSP, Vendorscape, Lenstar, ResWare and Lotus) to efficiently communicate with internal clients. *Review of cases and all milestones requested by clients to ensure proper procedures and industry guidelines are used. Consumer Underwriter II 10/2011 to 12/2013 Company Name City , State Home Preservation Exceeded monthly production goals while adhering to a minimum 5% error ratio * Maintained a high level of production and maintained high quality standards * Restructured delinquent consumer mortgage loans in accordance with company, FHA, and industry guidelines using an in house underwriting software * Maintained quality control standards while maintaining production standards by company's definition * Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. * Performed final approvals and reviews the entire loan file through verifications processes, including adherence to multiple investor guidelines * Maximized quality by verifying underwriting conditions and approval requirements are met * Built knowledge about latest banking products and services through * Analyzed customer credit history in order to determine customer willingness to pay and affordability for various payment plan options. * Provided meticulous attention to detail in underwriting mortgages. Evaluated the financial strengths and weaknesses of borrowers to determine risk and repayment capacity in a Loss Prevention environment. * Conducted peer reviews for fellow teammates, offering methodology and logic to income cash flows prior to recommendation for resolution/modification. Analyzed income documentation consisting of: paystubs, Profit and Loss statements, tax transcripts, personal and business Federal and State Tax Returns, Rental income, S-Corps, Schedule C, 1120S, K-1's, personal and business bank statements, LES Military paystubs, W2's, 1099's, fixed income sources, etc. Loan Document Specialist II 08/2008 to 01/2010 Company Name City , State Mortgage Loan Operations Maintained below a 5% error rating on booking 50+ loans daily * Booking and review of conventional, F.H.A. & V.A. loans * Data entry functions including booking and review of recorded security instruments * Reviewed documentation for errors & omissions of security documents * Performed daily maintenance of the loan applicant database. Loan Processor 04/2003 to 08/2008 Company Name City , State Mortgage Lending Services * Corresponded with customers, management, and title companies, to respond to inquiries * Interpreted company policies while analyzing the applicant, property, and documentation to minimize the need for subsequent follow ups with borrowers * Verified and validated supporting income, asset, and liability documentation to ensure validity * Clears all Title exceptions and errors * Successfully maintained a minimum volume of 30+ loan packages daily with no errors Education Associate of Science : Business Administration Auburn University at Montgomery City , State Skills Loans, Mortgage, Documentation, Lending, Liability, Loan Processor, Mortgage Lending, Processor, Ups, Underwriting, Fha, Foreclosure, Cash, Credit, File, Financial Statements, Fixed Income, Mortgage Loans, Quality Control, State Tax, Tax Returns, Team Lead, Banking Loan, Data Entry, Loan Operations, Mortgage Loan, Operations, Security, Cases, Clients, Mortgage Banking, Audits, Bankruptcy, Fannie Mae, Internal Audits, Nss, Production Environment, Sales, Solutions, Telephone, Ambitious, Articulate, Auditing, Closing, Credit Analysis, Detail-oriented, Dos, Excel, Fast Learner, Loan Closing, Loss Mitigation, Loss Prevention, Microsoft Sharepoint, Mitigation, Outlook, Pipeline, Powerpoint, Problem Solver, Quality Assurance, Reviewing Financial Statements, Risk Assessment, Risk Management, Sharepoint, Trading, Word, Real Estate, Real Estate Analysis ","
    MORTGAGE BANKING FORECLOSURE SPECIALIST
    Summary

    Ambitious, self-motivated professional with a passion for quality work. Seeking a baseline

    opportunity in Underwriting, Lending, Auditing, Quality Assurance, or Analyst roles. Possess

    large spectrum of experience in the financial industry. I am a fast learner who values my

    employer. Personal characteristics: detail-oriented, thorough, computer-savvy, loyal, persistent,

    adaptable, eager to learn.

    Accomplishments

     

    *Sharepoint, Early Resolution, FHA Connection, DOS LPS, MSP, CREDCO, RELS, Microsoft Word, Outlook, Live Meeting, Excel, Powerpoint, SLOAD, DAT and various other programs 3 years in Default Servicing * 3 years Loss Prevention/ Loss Mitigation * 7 years Mortgage Loan Processing/Mortgage Banking * 3 years Underwriting/Lending * 3 years Risk Management/ Analysis * 3 years Compliance/Quality Assurance * 10+ years Loan Operations/ Operations Experience

    Experience
    Mortgage Banking Foreclosure Specialist 01/2014 to Current Company Name City , State

    Foreclosure Department

    Maintained beneath a 3% error ratio in all searches performed

    *Service member Civil Relief Act (SCRA)

    *Use of industry mainframes; (LPS, MSP, Vendorscape, Lenstar, ResWare and Lotus) to efficiently communicate with internal clients.

    *Review of cases and all milestones requested by clients to ensure proper procedures and industry guidelines are used.
    Consumer Underwriter II 10/2011 to 12/2013 Company Name City , State

    Home Preservation

    Exceeded monthly production goals while adhering to a minimum 5% error ratio

    * Maintained a high level of production and maintained high quality standards

    * Restructured delinquent consumer mortgage loans in accordance with company, FHA, and industry guidelines using an in house underwriting software

    * Maintained quality control standards while maintaining production standards by company's definition

    * Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.

    * Performed final approvals and reviews the entire loan file through verifications processes, including adherence to multiple investor guidelines

    * Maximized quality by verifying underwriting conditions and approval requirements are met

    * Built knowledge about latest banking products and services through

    * Analyzed customer credit history in order to determine customer willingness to pay and affordability for various payment plan options.

    * Provided meticulous attention to detail in underwriting mortgages. Evaluated the financial strengths and weaknesses of borrowers to determine risk and repayment capacity in a Loss Prevention environment.

    * Conducted peer reviews for fellow teammates, offering methodology and logic to income cash flows prior to recommendation for resolution/modification. Analyzed income documentation consisting of: paystubs, Profit and Loss statements, tax transcripts, personal and business Federal and State Tax Returns, Rental income, S-Corps, Schedule C, 1120S, K-1's, personal and business bank statements, LES Military paystubs, W2's, 1099's, fixed income sources, etc.




    Loan Document Specialist II 08/2008 to 01/2010 Company Name City , State

    Mortgage Loan Operations

    Maintained below a 5% error rating on booking 50+ loans daily

    * Booking and review of conventional, F.H.A. & V.A. loans

    * Data entry functions including booking and review of recorded security instruments

    * Reviewed documentation for errors & omissions of security documents

    * Performed daily maintenance of the loan applicant database.

    Loan Processor 04/2003 to 08/2008 Company Name City , State

    Mortgage Lending Services

    * Corresponded with customers, management, and title companies, to respond to inquiries

    * Interpreted company policies while analyzing the applicant, property, and documentation to minimize the need for subsequent follow ups with borrowers

    * Verified and validated supporting income, asset, and liability documentation to ensure validity

    * Clears all Title exceptions and errors

    * Successfully maintained a minimum volume of 30+ loan packages daily with no errors
    Education
    Associate of Science : Business Administration Auburn University at Montgomery City , State
    Skills

    Loans, Mortgage, Documentation, Lending, Liability, Loan Processor, Mortgage Lending, Processor, Ups, Underwriting, Fha, Foreclosure, Cash, Credit, File, Financial Statements, Fixed Income, Mortgage Loans, Quality Control, State Tax, Tax Returns, Team Lead, Banking Loan, Data Entry, Loan Operations, Mortgage Loan, Operations, Security, Cases, Clients, Mortgage Banking, Audits, Bankruptcy, Fannie Mae, Internal Audits, Nss, Production Environment, Sales, Solutions, Telephone, Ambitious, Articulate, Auditing, Closing, Credit Analysis, Detail-oriented, Dos, Excel, Fast Learner, Loan Closing, Loss Mitigation, Loss Prevention, Microsoft Sharepoint, Mitigation, Outlook, Pipeline, Powerpoint, Problem Solver, Quality Assurance, Reviewing Financial Statements, Risk Assessment, Risk Management, Sharepoint, Trading, Word, Real Estate, Real Estate Analysis

    ",BANKING +29897742," ADULT EDUCATION TEACHER Accomplishments Cal Poly Pomona Pomona, CA, USA Community Involvement Been a leader with High Desert Challengers 4Hfor the last 12 years. Have been involved with helping the kids raise animals to learning how to sew for the San Bernardino County Fair. Project Development +Collaborated with team of Educators in the development of the Adult Education Project here at Colton Joint Unified School District. Supervision +Supervised team of three staff members.  Credit Recovery Coordinator CHS Professional Summary Seasoned Agriculture Teacher with more than 20 years of experience in this world of education. Excellent teaching and leadership skills. Track record of achieving exceptional results in not only FFA programs but also Credit Recovery Programs at my current high school and program improvement in numbers at not only Covina High School but also Bloomington High School. I was able to double my numbers at both programs in two years and continue to grow the programs while I was there. Core Qualifications Excellent classroom management Innovative lesson planning Experience working special needs students, as I feel Positive atmosphere promotion. Ag and special needs go hand and hand. Write grant proposals to procure external research Effectively work with parents funding. Motivating students Advise students on academic and vocational curricula and on career issues. Achievements Material Development Created college prep lessons targeting college boundProcess Improvement Developed new courses that resulted in program growthPlan Development to create an engaging educational experience. Exceptional teacher talented at working with students in achieving their goals, while maintaining an orderly classroom and getting students to feel comfortable working well with others and on computers. Technically-savvy with outstanding relationship building, training and presentation skills. Skills Data management Self-motivated Project management Strong verbal communication Extremely organized Staff development Process implementation Powerful negotiator Team leadership Work History Adult Education Teacher , 08/2016 to Current Company Name – City , State I implement and started the Adult Ed Program for the district, Continue to work the students to help them achieve their goals of obtaining their diplomas Agriculture/Credit Recovery Teacher , 08/2000 to Current Company Name – City , State Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate. Goal Setting Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Parent Communication Regularly met with parents to discuss student issues and course weakness areas. Student-Centered Curriculum Planning Developed mid-semester evaluation for students to give feedback about current curriculum and suggest alternative course materials and subjects for remainder of year. Developed interesting course plans to meet academic, intellectual and social needs of students. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Implemented student discipline measures, decreasing classroom disruptions by 80%. Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability. Agriculture Teacher , 08/1995 to 08/2000 Company Name – City , State Developed interesting course plans to meet academic, intellectual and social needs of students. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.Implemented student discipline measures, decreasing classroom disruptions by 80%. Education Subject Matter Authorization in Science: Science : 2016 UCR Extension Program : Crosscultural Language and Academic Dev. Cert , 2005 University Of San Diego - City , State Crosscultural Language and Academic Dev. Cert Bachelor of Science : Agriculture Education , 1995 Agriculture Education Affiliations National Education Association (NEA), 1995 to present CTA 1995 to present Skills academic, creativity, Goal Setting, instruction, lesson plans, materials, progress ","
    ADULT EDUCATION TEACHER
    Accomplishments
    • Cal Poly Pomona Pomona, CA, USA Community Involvement Been a leader with High Desert Challengers 4Hfor the last 12 years.
    • Have been involved with helping the kids raise animals to learning how to sew for the San Bernardino County Fair.
    • Project Development
      +Collaborated with team of Educators in the development of the Adult Education Project here at Colton Joint Unified School District.
    • Supervision
      +Supervised team of three staff members.  Credit Recovery Coordinator CHS
    Professional Summary

    Seasoned Agriculture Teacher with more than 20 years of experience in this world of education. Excellent teaching and leadership skills. Track record of achieving exceptional results in not only FFA programs but also Credit Recovery Programs at my current high school and program improvement in numbers at not only Covina High School but also Bloomington High School. I was able to double my numbers at both programs in two years and continue to grow the programs while I was there. Core Qualifications Excellent classroom management Innovative lesson planning Experience working special needs students, as I feel Positive atmosphere promotion. Ag and special needs go hand and hand. Write grant proposals to procure external research Effectively work with parents funding. Motivating students Advise students on academic and vocational curricula and on career issues. Achievements Material Development Created college prep lessons targeting college boundProcess Improvement Developed new courses that resulted in program growthPlan Development to create an engaging educational experience.

    Exceptional teacher talented at working with students in achieving their goals, while maintaining an orderly classroom and getting students to feel comfortable working well with others and on computers. Technically-savvy with outstanding relationship building, training and presentation skills.

    Skills
    • Data management
    • Self-motivated
    • Project management
    • Strong verbal communication
    • Extremely organized
    • Staff development
    • Process implementation
    • Powerful negotiator
    • Team leadership
    Work History
    Adult Education Teacher , 08/2016 to Current
    Company Name – City , State

    I implement and started the Adult Ed Program for the district, Continue to work the students to help them achieve their goals of obtaining their diplomas
    Agriculture/Credit Recovery Teacher , 08/2000 to Current
    Company Name – City , State
    • Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate.
    • Goal Setting Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations.
    • Parent Communication Regularly met with parents to discuss student issues and course weakness areas.
    • Student-Centered Curriculum Planning Developed mid-semester evaluation for students to give feedback about current curriculum and suggest alternative course materials and subjects for remainder of year.
    • Developed interesting course plans to meet academic, intellectual and social needs of students.
    • Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.
    • Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.
    • Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.
    • Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
    • Implemented student discipline measures, decreasing classroom disruptions by 80%.
    • Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.
    Agriculture Teacher , 08/1995 to 08/2000
    Company Name – City , State
    • Developed interesting course plans to meet academic, intellectual and social needs of students.
    • Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.
    • Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.Implemented student discipline measures, decreasing classroom disruptions by 80%.
    Education
    Subject Matter Authorization in Science: Science : 2016
    UCR Extension Program : Crosscultural Language and Academic Dev. Cert , 2005
    University Of San Diego - City , State
    Crosscultural Language and Academic Dev. Cert
    Bachelor of Science : Agriculture Education , 1995
    Agriculture Education
    Affiliations
    National Education Association (NEA), 1995 to present CTA 1995 to present
    Skills
    academic, creativity, Goal Setting, instruction, lesson plans, materials, progress
    ",AGRICULTURE