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diff --git a/data/appointment_37.wav b/data/appointment_37.wav
new file mode 100644
index 0000000000000000000000000000000000000000..140a035a5d0f8fdf57dc357bc6c3b664344df26d
--- /dev/null
+++ b/data/appointment_37.wav
@@ -0,0 +1,3 @@
+version https://git-lfs.github.com/spec/v1
+oid sha256:1fd6b6adebba80a86d98e214d0373008a5ff24a317dd94ee92ef70bfb769039f
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diff --git a/data/appointment_38.wav b/data/appointment_38.wav
new file mode 100644
index 0000000000000000000000000000000000000000..1b990880541167207f7ec16a0c630c4271d40135
--- /dev/null
+++ b/data/appointment_38.wav
@@ -0,0 +1,3 @@
+version https://git-lfs.github.com/spec/v1
+oid sha256:54a84263ebfc36e791ab64ef9872cdda0d7341d7e6829106e438c92e1167d564
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diff --git a/data/appointment_39.wav b/data/appointment_39.wav
new file mode 100644
index 0000000000000000000000000000000000000000..02ec67047f5b97f8dcbc47b41edde6e06d738926
--- /dev/null
+++ b/data/appointment_39.wav
@@ -0,0 +1,3 @@
+version https://git-lfs.github.com/spec/v1
+oid sha256:d39d00e3d0766fe9412fa162dee5ef421959e1a0bb38b257144467d2df42bfe7
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diff --git a/metadata.csv b/metadata.csv
new file mode 100644
index 0000000000000000000000000000000000000000..8934bb84863c225a75e2e6424b9b29c5eb17271b
--- /dev/null
+++ b/metadata.csv
@@ -0,0 +1,167 @@
+file_name,transcription
+data/appointment_1.wav,"धन्यवाद, सुरेश जी। कृपया तपाईंको असन्तुष्टि बारे विस्तृत रूपमा बताउनुहोस्।"
+data/appointment_10.wav,मेरो नाम निशा लामिछाने हो।
+data/appointment_100.wav,"म तपाईंको लागि कुनै समय मिलाउन खोज्छु, तर अहिलेका लागि कुनै समय उपलब्ध छैन।"
+data/appointment_101.wav,"धन्यवाद, तपाईंको भेटको लागि कुन समय उपयुक्त हुन्छ?"
+data/appointment_102.wav,हाम्रो कॅल सेन्टरले तपाईंलाई अघिको केहि मिनेटमा सम्पर्क गर्नेछ। कुनै प्रश्न वा समस्याहरू भएमा हाम्रो कर्मचारीहरू तपाईंलाई मद्दत गर्नु हुनेछ।
+data/appointment_103.wav,मलाई केही मिनेटको लागि चाहिन्छ। के सो गर्न सक्नु हुन्छ?
+data/appointment_104.wav,तपाईंको समय निर्धारणको लागि उपलब्धता जाँच गर्न चाहनुभएको छ?
+data/appointment_105.wav,मलाई कुनै आपत्कालीन कामले गर्दा त्यो मिति मिल्दैन।
+data/appointment_106.wav,"धन्यवाद, मेरो नाम राम शर्मा हो।"
+data/appointment_107.wav,मैले पछिल्लो पटक फोन गर्दा मलाई पर्याप्त सहयोग प्राप्त भएन।
+data/appointment_108.wav,तपाईंको स्वागत छ! मंगलबार भेट्नु हुनेछ।
+data/appointment_109.wav,"धन्यवाद, मैले नेपाल राष्ट्र बैंकको आगामी मंगलबारको समय निर्धारण गर्यो। के तपाईं त्यस समयमा उपलब्ध छिन्?"
+data/appointment_11.wav,के तपाईंलाई अरु कुनै सहायता चाहिएको छ?
+data/appointment_110.wav,"धन्यवाद, तर मलाई तत्काल आवश्यकता थियो। के अर्को बैंकमा अपोइन्टमेन्ट गर्न सकिन्छ?"
+data/appointment_111.wav,मैले आज बिहान १० बजे समय निर्धारण गरें। के तपाईंले मेरो खाता खोल्न उपलब्ध छिन्?
+data/appointment_112.wav,मैले आज अब्धिको बिहान १० बजे समय निर्धारण गरें। के तपाईंले मेरो तिर्न उपलब्ध छिन्?
+data/appointment_113.wav,कृपया तपाईंको नाम र ठेगाना बताउनुहोस्।
+data/appointment_114.wav,मलाई बिहीबार बिहान १० बजे उपयुक्त हुन्छ।
+data/appointment_115.wav,मेरो नाम बिनिता क्षेत्री हो।
+data/appointment_116.wav,तपाईंको स्वागत छ! तपाईंलाई बिहीबार भेट्नु भएर खुशी लाग्नेछ।
+data/appointment_117.wav,तपाईंको अनुरोध किन अस्वीकृत भयो? के तपाईं मलाई विस्तारमा बताउनुहुन्छ?
+data/appointment_118.wav,"धन्यवाद, मेरो ठेगाना ठूलो बजार, काठमाडौं १२ हो।"
+data/appointment_119.wav,"हो, त्यो समय मलाई उपयुक्त छ।"
+data/appointment_12.wav,कुनै समयमा तपाईं उपलब्ध छिन्? मलाई साँचो पाउन चाहिने छ।
+data/appointment_120.wav,"नमस्ते, म ग्लोबल आइएमई बैंकमा भेट्न चाहन्छु।"
+data/appointment_121.wav,मेरो नाम संजय गुरुङ हो।
+data/appointment_122.wav,म तपाईको असन्तुष्टि बुझ्छु। म तपाईंको केसलाई सम्बन्धित विभागमा पठाउँछु र तपाईंलाई सम्पर्क गर्नेछु।
+data/appointment_123.wav,"नमस्ते, म ग्लोबल आइएमई बैंकमा भेट्न चाहन्छु। तर मलाई सबै समयहरूमा समस्या छ।"
+data/appointment_124.wav,"मैले पैसा निकाल्न खोज्दा, पैसा बाहिर आएन तर मेरो खाताबाट रकम घट्यो।"
+data/appointment_125.wav,मलाई शुक्रबार बिहान ११ बजे उपयुक्त हुन्छ।
+data/appointment_126.wav,के तपाईंको अन्य कुनै सहायता चाहिन्छ?
+data/appointment_127.wav,"धन्यवाद, मेरो ठेगाना भक्तपुर, सिपाडोल ५ हो। तर मलाई यो समयमा अपोइन्टमेन्ट गर्न असम्भव छ।"
+data/appointment_128.wav,"धन्यवाद, मेरो ठेगाना चाक्ला, पोखरा ११ हो।"
+data/appointment_129.wav,"बिल्कुल, म तपाईंलाई त्यो बारेमा सहयोग गर्न सक्छु। तपाईं यो मंगलबार १ बजे हाम्रो कार्यालयमा आउन सक्नुहुन्छ?"
+data/appointment_13.wav,"हो, त्यो समय मलाई उपयुक्त छ।"
+data/appointment_130.wav,तपाईंको ऋण आवेदनको प्रक्रिया ढिलो भएकोमा क्षमा चाहन्छु। हामीले तपाईंको आवेदन हालै प्रक्रिया गरिरहेका छौं।
+data/appointment_131.wav,"धन्यवाद, मेरो ठेगाना महेन्द्रनगर, दाङ्ग १ हो।"
+data/appointment_132.wav,"धन्यवाद, मेरो त्यो समय ठीक छ। यसका लागि धन्यवाद।"
+data/appointment_133.wav,"धन्यवाद, मेरो नाम मनीषा कार्की हो। तर आज मेरो धेरै व्यस्त तालिका छ।"
+data/appointment_134.wav,मेरो नाम रमा शर्मा हो।
+data/appointment_135.wav,मैले आज दिउँसो ११ बजे समय निर्धारण गरें।
+data/appointment_136.wav,"धन्यवाद, प्रियंका जी। तपाईंलाई कुन सेवाहरू बारेमा जानकारी चाहिएको हो?"
+data/appointment_137.wav,"धन्यवाद, म तपाईंको सहयोगको कदर गर्दछु।"
+data/appointment_138.wav,"धन्यवाद, मेरो त्यो समय उपलब्ध छ। यसका लागि धन्यवाद।"
+data/appointment_139.wav,"मलाई बचत खाता, ऋण र क्रेडिट कार्ड सेवाहरू बारेमा जानकारी चाहिएको छ।"
+data/appointment_14.wav,हाम्रो कॅल सेन्टरले तपाईंको सहायता गर्न तत्पर छ। कुनै प्रश्न वा समस्या भएमा हाम्रो कर्मचारीहरू सधैं तपाईंको सहायतामा तत्पर छन्।
+data/appointment_140.wav,"पक्कै, म तपाईंको समस्या समाधान गर्न तत्काल कार्यान्वयन गर्नेछु।"
+data/appointment_141.wav,"नमस्ते, कस्टमर सेवा केन्द्रमा स्वागत छ। तपाईंले हाम्रो कॅल सेन्टरमा कुनै विशेष समयमा कुनै काम गर्न चाहानुभएको छ?"
+data/appointment_142.wav,"नमस्ते, म ग्लोबल आइएमई बैंकमा भेट्न चाहन्छु तर आज मेरो अपोइन्टमेन्टको लागि समय छैन।"
+data/appointment_143.wav,के तपाईंले अर्को समय वा मिति जाँच गर्न चाहनुहुन्छ?
+data/appointment_144.wav,तपाईंको नाम के हो?
+data/appointment_145.wav,"धन्यवाद, मैले लोक स्वदेश बैंकको आगामी शुक्रबारको समय निर्धारण गर्यो।"
+data/appointment_146.wav,"तपाईंको समस्या समाधान गर्न प्रयास गरे पनि, अहिले हामीलाई कुनै समस्या देखिएको छैन। कृपया केही समयपछि पुन: प्रयास गर्नुहोस्।"
+data/appointment_147.wav,तपाईंको समय निर्धारणको लागि कुनै सहायता चाहिन्छ?
+data/appointment_148.wav,"ठीक छ, मलाई जानकारी दिनुहोस्।"
+data/appointment_149.wav,तपाईंको कार्ड नम्बर र अन्तिम चार अंक प्रदान गर्न सक्नुहुन्छ?
+data/appointment_15.wav,"धन्यवाद, तपाईंलाई चाँडै नै पुष्टिकरण ईमेल प्राप्त हुनेछ। के अरु केही मद्दत चाहिन्छ?"
+data/appointment_150.wav,"धन्यवाद, यसका लागि।"
+data/appointment_151.wav,ठीक छ! मैले तपाईंको अपोइन्टमेन्ट बिहीबार ३ बजेको समयमा तयार गरिदिएको छ।
+data/appointment_152.wav,"नमस्ते! म बिपिन हो, हिमालयन बैंकबाट। कसरी मद्दत गर्न सक्छु?"
+data/appointment_153.wav,"धन्यवाद, मेरो ठेगाना पोखरा, नयाँबजार ३ हो। तर मलाई अर्को हप्ता नै भेट्न आवश्यक छ।"
+data/appointment_154.wav,तपाईको दिन शुभ रहोस्।
+data/appointment_155.wav,"पक्कै, तपाईंको नाम के हो?"
+data/appointment_156.wav,"अहँ, अहिलेको लागि यो पर्याप्त छ। धन्यवाद।"
+data/appointment_157.wav,"तपाईंको खाता विवरण जाँच्दा, केही शुल्कहरू लागेका छन्। मलाई तपाईको असुविधा प्रति क्षमा चाहन्छु। तर ती शुल्कहरू बैंकको नीतिमा आधारित छन्।"
+data/appointment_158.wav,"म तपाईंको लागि शुक्रबार दिउँसो ३ बजे समय निर्धारण गर्न प्रयास गर्छु, तर त्यस समय अन्य क्लाइन्टहरू पनि छन्।"
+data/appointment_159.wav,म तपाईंको लागि अर्को हप्ता मंगलबार बिहान १० बजे भेटघाट सेट गर्न प्रयास गर्छु।
+data/appointment_16.wav,"धन्यवाद, हाम्रो कॅल सेन्टरले तपाईंलाई अघिको केहि मिनेटमा सम्पर्क गर्नेछ। कुनै प्रश्न वा समस्याहरू भएमा हाम्रो कर्मचारीहरू तपाईंलाई मद्दत गर्नु हुनेछ।"
+data/appointment_160.wav,मलाई तपाईको समस्या प्रति क्षमा चाहन्छु। म तपाईंको समस्या समाधान गर्न तुरुन्त टेक्निकल टोलीलाई पठाउँछु।
+data/appointment_161.wav,कुनै समयमा तपाईं उपलब्ध छिन्? मलाई कुनै समयमा तिर्न मद्दत चाहिएको छ।
+data/appointment_162.wav,"ठीक छ, मलाई जानकारी दिनुहोस्।"
+data/appointment_163.wav,यो समस्या बारम्बार हुँदैछ। मलाई तुरुन्त समाधान चाहिएको छ।
+data/appointment_164.wav,"म तपाईंको लागि सोमबार बिहान ९ बजे समय निर्धारण गर्न प्रयास गर्छु, तर त्यस समय अन्य क्लाइन्टहरू पनि छन्।"
+data/appointment_165.wav,"अहँ, अहिलेको लागि यही पर्याप्त छ। धन्यवाद।"
+data/appointment_166.wav,"धन्यवाद, हामी तपाईंको समय निर्धारणको लागि उपलब्धता जाँच गर्नु हुनेछ, कृपया केही मिनेट प्रतीक्षा गर्नुहोस्।"
+data/appointment_17.wav,मेरो नाम प्रियंका राई हो।
+data/appointment_18.wav,के तपाईंले कुनै विशेष तारिख र समयमा समय निर्धारण गर्न चाहानुहुन्छ?
+data/appointment_19.wav,मेरो नाम सुरेश थापा हो।
+data/appointment_2.wav,"धन्यवाद, म तपाईंको सहयोगको कदर गर्दछु।"
+data/appointment_20.wav,मलाई कुनै समय उपयुक्त छैन। मेरो तालिका नै व्यस्त छ।
+data/appointment_21.wav,मलाई ऋण सम्बन्धी परामर्शको लागि अपोइन्टमेन्ट चाहिन्छ।
+data/appointment_22.wav,"नमस्ते, कस्टमर सेवा केन्द्रमा स्वागत छ। कसरी मद्दत गर्न सक्नुहुन्छ?"
+data/appointment_23.wav,"स्वागत छ, तपाईंले हाम्रो कल सेन्टरमा कुनै समय निर्धारण गर्न चाहानुभएको छ?"
+data/appointment_24.wav,"नमस्ते, म लोक स्वदेश बैंकमा खाता खोल्न चाहन्छु।"
+data/appointment_25.wav,कुनै समयमा तपाईं उपलब्ध छिन्? मलाई खुशी पाउन चाहिएको छ।
+data/appointment_26.wav,हाम्रो कॅल सेन्टरले तपाईंको सहायता गर्न तत्पर छ। कुनै प्रश्न वा समस्या भएमा हाम्रो कर्मचारीहरू सधैं तपाईंको सहायतामा तत्पर छन्। के तपाईंको कुनै प्रश्न वा समस्या छ?
+data/appointment_27.wav,"ठीक छ, कृपया यसलाई चाँडो समाधान गर्नुहोस्।"
+data/appointment_28.wav,मेरो नाम गोपाल थापा हो।
+data/appointment_29.wav,"नमस्ते, म ग्राहक राष्ट्र बैंकमा तिर्न चाहन्छु। के तपाईं उपलब्ध छिन्?"
+data/appointment_3.wav,"ठिक छ, मैले तपाईंको लागि बिहीबार बिहान १० बजे समय निर्धारण गरें।"
+data/appointment_30.wav,म तपाईंलाई सहयोग गर्न प्रयास गर्छु। तपाईंको नाम के हो?
+data/appointment_31.wav,मलाई कुनै अर्को मिति वा समय दिन सक्नुहुन्छ?
+data/appointment_32.wav,"ठीक छ, धन्यवाद। मलाई पछि फोन गर्नुहोस्।"
+data/appointment_33.wav,मैले तपाईंको लागि शुक्रबार बिहान ११ बजे ऋण विशेषज्ञसँग भेटघाट सेट गरें।
+data/appointment_34.wav,"होइन, धन्यवाद।"
+data/appointment_35.wav,"धन्यवाद, तपाईं कुन समय उपयुक्त मान्नुहुन्छ?"
+data/appointment_36.wav,"नमस्ते! म अनिता हुँ, हिमालयन बैंकबाट। कसरी मद्दत गर्न सक्छु?"
+data/appointment_37.wav,के तपाईंको अन्य कुनै सहायता चाहिन्छ?
+data/appointment_38.wav,के तपाईंले कुनै विशेष तारिख र समयमा समय निर्धारण गर्न चाहानुहुन्छ?
+data/appointment_39.wav,"तपाईंको समय निर्धारणको लागि कुनै सहायता चाहिन्छ? राम्रो, तपाईंको भेट गर्न कुनै बैंकमा गर्न चाहनुहुन्छ?"
+data/appointment_4.wav,तपाईंको लागि ऋण विशेषज्ञसँग भेटघाट सेट गरिदिन सक्छु। तपाईंलाई कुन समय उपयुक्त हुन्छ?
+data/appointment_40.wav,समय निर्धारण गर्न चाहानुभएको स्थान र मिति को बारेमा जानकारी दिनुहोस्।
+data/appointment_41.wav,के तपाईंको अन्य कुनै सहायता चाहिन्छ?
+data/appointment_42.wav,"धन्यवाद, मैले नेपाल राष्ट्र बैंकको आगामी बुधबारको समय निर्धारण गर्यो।"
+data/appointment_43.wav,"ठीक छ, मैले तपाईंको अपोइन्टमेन्ट मंगलबार १ बजे तयार गरिदिएको छ। कृपया तपाईंको ईमेल ठेगाना पुष्टि गर्नुहोस्।"
+data/appointment_44.wav,"निश्चित रूपमा, हामी तपाईंलाई सहयोग गर्न सक्छौं। तपाईं यो बिहीबार ३ बजे खाली हुनुहुन्छ?"
+data/appointment_45.wav,"धन्यवाद, तपाईंको समय निर्धारणको लागि उपलब्धता जाँच गर्नुहोस्। कृपया केही मिनेट प्रतीक्षा गर्नुहोस्। धन्यवाद, राम्रो दिन बितोस्।"
+data/appointment_46.wav,धन्यवाद। मैले तपाईंको कार्ड तुरुन्त ब्लक गरिदिएको छु। के अरु केही सहयोग चाहिन्छ?
+data/appointment_47.wav,"नमस्ते, म नेपाल राष्ट्र बैंकमा भेट्न चाहन्छु। के म यही हप्ता भेट्न सक्दछु?"
+data/appointment_48.wav,"ठीक छ, कृपया चाँडो समाधान गर्नुहोस्।"
+data/appointment_49.wav,मलाई केही मिनेटको लागि चाहिन्छ। के सो गर्न सक्नु हुन्छ?
+data/appointment_5.wav,"मलाई साँझको समय चाहिन्छ, तर ग्लोबल आइएमई बैंक साँझ खुला छैन। के तपाईंले अर्को विकल्प दिन सक्नुहुन्छ?"
+data/appointment_50.wav,"धन्यवाद, तपाईंको भेटको लागि कुन समय उपयुक्त हुन्छ?"
+data/appointment_51.wav,मलाई यो तुरुन्त सुधार गर्नुपर्छ।
+data/appointment_52.wav,मलाई सोमबार बिहान ९ बजे उपयुक्त हुन्छ।
+data/appointment_53.wav,मेरो नाम रीता अधिकारी हो।
+data/appointment_54.wav,मलाई मेरो क्रेडिट कार्डको सीमा बढाउने बारेमा जानकारी चाहिएको छ।
+data/appointment_55.wav,"ठिक छ, मैले तपाईंको लागि बिहीबार दिउँसो ३ बजे लोन अपोइन्टमेन्ट सेट गरें।"
+data/appointment_56.wav,मलाई अर्को हप्ता मंगलबार बिहान १० बजे उपयुक्त हुन्छ।
+data/appointment_57.wav,मलाई बिहीबार दिउँसो ३ बजे उपयुक्त हुन्छ।
+data/appointment_58.wav,समय निर्धारण गर्न के तपाईंको अन्य कुनै सहायता चाहिन्छ?
+data/appointment_59.wav,"धन्यवाद, कृपया आफ्नो नाम भन्नुहोस्।"
+data/appointment_6.wav,तपाईंको स्वागत छ! कुनै पनि समस्या भएमा हामीलाई सम्पर्क गर्न नभुल्नुहोला।
+data/appointment_60.wav,"धन्यवाद, म प्रतिक्रिया पर्खिरहनेछु।"
+data/appointment_61.wav,"धन्यवाद, मेरो ठेगाना जवलाखेल, बुटवल २ हो।"
+data/appointment_62.wav,ऋणका लागि विभिन्न विकल्पहरू उपलब्ध छन् र क्रेडिट कार्डमा आकर्षक पुरस्कार योजनाहरू छन्।
+data/appointment_63.wav,यो अस्वीकार्य छ। मलाई तुरुन्त प्रक्रिया सम्पन्न चाहिएको छ।
+data/appointment_64.wav,मलाई शुक्रबार दिउँसो ३ बजे उपयुक्त हुन्छ।
+data/appointment_65.wav,हाम्रो बचत खाता सुविधाहरूमा उच्च ब्याज दर र निःशुल्क एटीएम सुविधा समावेश छ।तपाईं कुन सेवामा बढी चासो राख्नुहुन्छ?
+data/appointment_66.wav,"नमस्ते, कस्टमर सेवा केन्द्रमा स्वागत छ। तपाईंले हाम्रो कॅल सेन्टरमा कुनै विशेष समयमा कुनै काम गर्न चाहानुभएको छ?"
+data/appointment_67.wav,"धन्यवाद, तपाईंको भेटको लागि कुन समय उपयुक्त हुन्छ?"
+data/appointment_68.wav,"धन्यवाद, मेरो नाम सुनिता चौधरी हो। तर मलाई भनिएको समय उपयुक्त छैन।"
+data/appointment_69.wav,के तपाईंको अन्य कुनै सहायता चाहिन्छ? तपाईंलाई अरु कुनै मिति वा समय चाहिएको छ?
+data/appointment_7.wav,"नमस्ते, म ग्लोबल आइएमई बैंकमा बैंकिङ खाता खोल्न चाहन्छु। के तपाईं उपलब्ध छिन्?"
+data/appointment_70.wav,मैले आज अब्धिको बिहान १० बजे समय निर्धारण गरें। के तपाईंले मेरो भेटको लागि उपलब्ध छिन्?
+data/appointment_71.wav,"तपाईंको ठेगाना बताउनुहोस्, म तपाईंको नजिकको शाखामा जाँच गर्छु।"
+data/appointment_72.wav,मलाई केही मिनेटको लागि चाहिन्छ। के सो गर्न सक्नु हुन्छ?
+data/appointment_73.wav,के तपाईंलाई अरु कुनै सहायता चाहिएको छ?
+data/appointment_74.wav,"नमस्ते, म नेपाल राष्ट्र बैंकको भेटमा जान चाहन्छु। के तपाईं उपलब्ध छिन्?"
+data/appointment_75.wav,तपाईंको असुविधा प्रति क्षमा चाहन्छु। म तपाईंको समस्या समाधान गर्न र तपाईंलाई राम्रो सेवा प्रदान गर्न प्रयास गर्छु।
+data/appointment_76.wav,के तपाईंले नेपाल राष्ट्र बैंकमा भेट गर्न चाहनुहुन्छ?
+data/appointment_77.wav,"धन्यवाद, मेरो नाम सुरेन्द्र राई हो।"
+data/appointment_78.wav,"नमस्ते, म नेपाल राष्ट्र बैंकमा अपोइन्टमेन्ट गर्न चाहन्छु तर मेरो अनुरोध अस्वीकृत भयो।"
+data/appointment_79.wav,"मलाई सबै सेवाहरूमा चासो छ, विशेष गरी ऋण सुविधामा।"
+data/appointment_8.wav,"धन्यवाद, कृपया आफ्नो समय निर्धारण गर्नका लागि कुनै विशेष प्राथमिकताहरू छन्? तपाईंको भेटको लागि कुनै समय र स्थान निर्धारण गर्न चाहानुहुन्छ?"
+data/appointment_80.wav,"नमस्ते, कस्टमर सेवा केन्द्रमा स्वागत छ। कसरी मद्दत गर्न सक्नुहुन्छ?"
+data/appointment_81.wav,"धन्यवाद, रीता जी। तपाईंलाई कुन समय उपयुक्त हुन्छ?"
+data/appointment_82.wav,"धन्यवाद, मेरो नाम राजेश खड्का हो।"
+data/appointment_83.wav,हाम्रो कॅल सेन्टरले तपाईंलाई अघिको केहि मिनेटमा सम्पर्क गर्नेछ। कुनै प्रश्न वा समस्याहरू भएमा हाम्रो कर्मचारीहरू तपाईंलाई मद्दत गर्नु हुनेछ।
+data/appointment_84.wav,"नमस्ते, कस्टमर सेवा केन्द्रमा स्वागत छ। कसरी मद्दत गर्न सक्नुहुन्छ?"
+data/appointment_85.wav,"धन्यवाद, तपाईंको समय निर्धारणको लागि उपलब्धता जाँच गर्नुहोस्। कृपया केही मिनेट प्रतीक्षा गर्नुहोस्।"
+data/appointment_86.wav,"धन्यवाद, मेरो नाम सुनील थापा हो।"
+data/appointment_87.wav,मलाई तपाईको असुविधा प्रति क्षमा चाहन्छु। म तपाईंको विवरण जाँच गर्छु। कृपया तपाईंको खाता नम्बर दिनुहोस्।
+data/appointment_88.wav,"तर, मलाई लाग्छ यी शुल्कहरू अनुचित छन्।"
+data/appointment_89.wav,"धन्यवाद, मेरो त्यो समय उपलब्ध छ। यसका लागि धन्यवाद।"
+data/appointment_9.wav,मलाई तपाईको असुविधा प्रति क्षमा चाहन्छु। म तपाईंको आवेदन प्राथमिकतामा राख्न प्रयास गर्छु।
+data/appointment_90.wav,"नमस्ते! म राम हो, हिमालयन बैंकबाट। कसरी मद्दत गर्न सक्छु?"
+data/appointment_91.wav,मलाई केही मिनेटको लागि चाहिन्छ। के सो गर्न सक्नु हुन्छ?
+data/appointment_92.wav,मैले तपाईंको लागि अर्को मिति जाँच गर्नुहुन्छ? तपाईंलाई अर्को हप्ता भेट्न समय मिल्छ?
+data/appointment_93.wav,"धन्यवाद, गोपाल जी। तपाईंको अनलाइन ट्रान्जेक्सनहरू सफल हुन नसकेकोमा क्षमा चाहन्छु। तपाईको समस्या समाधान गर्न म प्रयास गर्छु। तपाईंको खाता नम्बर के हो?"
+data/appointment_94.wav,तपाईंको समय निर्धारणको लागि कुनै विशेष प्राथमिकताहरू छन्?
+data/appointment_95.wav,"नमस्ते, म नेपाल राष्ट्र बैंकमा भेट्न चाहन्छु।"
+data/appointment_96.wav,"मेरो एटीएम कार्ड हराएको छ, मैले यसलाई तुरुन्त ब्लक गर्न चाहन्छु।"
+data/appointment_97.wav,कृपया तपाईंको ईमेल ठेगाना पुष्टि गर्न सक्नुहुन्छ? हामी तपाईंलाई पुष्टिकरण ईमेल पठाउन सकौं।
+data/appointment_98.wav,हाम्रो कॅल सेन्टरले तपाईंको सहायता गर्न तत्पर छ। कुनै प्रश्न वा समस्या भएमा हाम्रो कर्मचारीहरू सधैं तपाईंको सहायतामा तत्पर छन्। के तपाईंको कुनै प्रश्न वा समस्या छ?
+data/appointment_99.wav,"धन्यवाद, तपाईंलाई चाँडै नै पुष्टिकरण ईमेल प्राप्त हुनेछ। के अरु केही मद्दत चाहिन्छ?"