Number,Description,Short description,Close notes,Full description,group_id
INC1696592,Please check on log when sponsor upgrade foa to abo have change sponsor or not ?notenow upline is,Please check on log when sponsor upgrade foa to abo have change sponsor or not ?,"200-207231358 is the upgrade order placed by 7017624477 on Dec 03, 2023 12:31:46 PM
As checked in BOSS we can see user sponsor is 2214008.
Analysis :
When 7017624477 registered as FOA on 06/26/2023 the sponsor was : 2214008
and while upgrading the user on 03/12/2023 has selected the sponsor as 7018950235 and the same has been updated to MLOS and we can see the success message also from los
Logs :-
2023-11-03 12:32:06.763INFO [TaskExecutor-master-91568-ProcessTask [85304049304502]] [LynxSponsorUpdateAction] [] Identified current sponsor for Order : 200-207231358 and ABO : 7017624477 is different from Referral ABO : 7018950235 . Calling MLOS API to Update Sponsor.
2023-11-03 12:32:06.764INFO [TaskExecutor-master-91568-ProcessTask [85304049304502]] [LynxSponsorUpdateServiceImpl] [] MASHERY TOKEN call : Change Sponsor to 7018950235 for ABO : 7017624477:: Initiated
2023-11-03 12:32:07.576INFO [TaskExecutor-master-91568-ProcessTask [85304049304502]] [LynxSponsorUpdateServiceImpl] [] MLOS Call : Change Sponsor to 7018950235 for ABO : 7017624477:: success with message : Sponsor Change: Success
Now the sponsor has again changed back to the old ADA 2214008 as this is a known issue and is a implementation gap between hybris, MDMS and MLos and this is similar to INC1573452,INC1688664. Business already know this and it is a new requirement and please find the email from @Phongsiri Wongammarukhachok attached.
Closing this case as discussed with @[Phongsiri Wongammarukhachok] .
",Please check on log when sponsor upgrade foa to abo have change sponsor or not ?notenow upline is-Please check on log when sponsor upgrade foa to abo have change sponsor or not ?,0
INC1640159,"Account# V TH HOARegistration date: :: PM Member to ABO: :: PMSA88 completed on: :: AMSignature completed on: :: PMBTC Training: not yetOrder#: Order date: Aug , ::Auto renew date: :: PM Delete for missing info: :: AM If ABO didn't complete all missing info, how can this ABO place order on Aug 31st, and got renew in same day?Pls help to check this issue and fix it urgently because this is legal riskPls help to check how many similar cases?",ABO can place order even though she didn't complete all missing info,"
As all the workaround is applied, we would like to mark the Incident as resolved.
WE would like to request you to please track PRB for progress.","Account# V TH HOARegistration date: :: PM Member to ABO: :: PMSA88 completed on: :: AMSignature completed on: :: PMBTC Training: not yetOrder#: Order date: Aug , ::Auto renew date: :: PM Delete for missing info: :: AM If ABO didn't complete all missing info, how can this ABO place order on Aug 31st, and got renew in same day?Pls help to check this issue and fix it urgently because this is legal riskPls help to check how many similar cases?-ABO can place order even though she didn't complete all missing info",1
INC1688966,processed GRN but complete items not reflect in POS system.,Order No processed GRN but complete items not reflect in POS system.,"No update received from caller.
Also order is in returned state no issues found.
Please connect on teams if any issue still persists.",processed GRN but complete items not reflect in POS system.-Order No processed GRN but complete items not reflect in POS system.,2
INC1683225,Report : India_Hybris_MAGIC_PVBV_Reconciliation_Errors,[DATA RECON][IN][ order] Missing PV BV in Magic,"Points has been updated now, kindly verify.",Report : India_Hybris_MAGIC_PVBV_Reconciliation_Errors-[DATA RECON][IN][ order] Missing PV BV in Magic,3
INC1647311,HYBS_Order_NumberHYBS_Order_PV.HYBS_Order_BVHYBS_Order_StatusCANCELLEDHYBS_Payment_StatusPAIDMagic_Order_PV.Magic_Order_BV,[DATA RECON][MY][ Order] PV BV Mismatch,"We have checked and have found that the amount of PV/BV from Hybris is sent correctly, the same can be confirmed on frontend as well as below attached ORDER_CONFIRMED event.
Also, we found that this EPP order stands cancelled and hence the revert of the PV/BV amount is also done successfully,
Caller confirmed to close the incident.",HYBS_Order_NumberHYBS_Order_PV.HYBS_Order_BVHYBS_Order_StatusCANCELLEDHYBS_Payment_StatusPAIDMagic_Order_PV.Magic_Order_BV-[DATA RECON][MY][ Order] PV BV Mismatch,3
INC1652801,HYBS_Order_Number,[DATA RECON][MY][ Orders] Side2 not Exist - Missing in Magic,"As checked, all the above-mentioned orders are in CANCELLED status.
10033278240-As per current functionality, if payment is done using incentive Voucher for any order, pv/bv will not credited.
This order was partially pad using voucher due to which no pv/bv was credited for this order.
",HYBS_Order_Number-[DATA RECON][MY][ Orders] Side2 not Exist - Missing in Magic,3
INC1678500,HYBS_Order_PV HYBS_Order_BVMagic_Order_PV Magic_Order_BV,[DATA RECON][IN][ order] PV BV value mismatch,"As checked, is a cancelled order.
Hence, PV/BV were reversed and showing 0 in Magic.
Please feel free to raise new incident or connect on teams in case of any issue.",HYBS_Order_PV HYBS_Order_BVMagic_Order_PV Magic_Order_BV-[DATA RECON][IN][ order] PV BV value mismatch,3
INC1670287,HYBS_Order_NumberHYBS_Order_PV.HYBS_Order_BV.Magic_Order_PVMagic_Order_BV,[DATA RECON][NZ][ Order] PV BV Value Mismatch,"The order is now cancelled in Hybris.
Hence all the PV/BV has been successfully reverted.
Closing this ticket after confirmation from you over MS TEAMS.
Do reach out to us in case of any queries.",HYBS_Order_NumberHYBS_Order_PV.HYBS_Order_BV.Magic_Order_PVMagic_Order_BV-[DATA RECON][NZ][ Order] PV BV Value Mismatch,3
INC1669376,HYBS_Order_NumberHYBS_Order_PVHYBS_Order_BVMagic_Order_PV Magic_Order_BV,[DATA RECON][MY][ Order] PV BV Value Mismatch,"Reported order: 10034171438 is in Cancelled state.
pvbv credited is reverted in this case. So, pvbv is showing as zero.
No action taken from Hybris.
Caller confirmed to close the incident.",HYBS_Order_NumberHYBS_Order_PVHYBS_Order_BVMagic_Order_PV Magic_Order_BV-[DATA RECON][MY][ Order] PV BV Value Mismatch,3
INC1691159,India_Hybris_MAGIC_PVBV_Reconciliation_Errors,[DATA RECON]IN][ order] PV BV missing in Magic,Order has been repushed and points are updated please verify the same.,India_Hybris_MAGIC_PVBV_Reconciliation_Errors-[DATA RECON]IN][ order] PV BV missing in Magic,3
INC1669380,HYBS_Order_Number,[DATA RECON][MY][ Order] Side2 not Exist - Missing in Magic,"Order process was stuck for order 10034077680 due to which pv/bv was not credited and order was not present in MAGIC.
We have now fixed the same and pv/bv is now credited successfully. caller confirmed to close the incident.",HYBS_Order_Number-[DATA RECON][MY][ Order] Side2 not Exist - Missing in Magic,3
INC1666565,", , ==> orders pickup complete at POS -> Operation -> Manage order ->search by order number but status still Ready for Pickup at POS -> order enquiry -> All order -> search by order number==> pls help to check and fix for impacted orders",Orders pickup complete but status still Ready for Pickup,"We have fixed the orders and their status is now updated as pickup complete.
We would like to mark the incident as resolved.",", , ==> orders pickup complete at POS -> Operation -> Manage order ->search by order number but status still Ready for Pickup at POS -> order enquiry -> All order -> search by order number==> pls help to check and fix for impacted orders-Orders pickup complete but status still Ready for Pickup",4
INC1648639,Customer called and stated that customer was unable to make the conversion from PC to ADSP. When customer is going to upload Aadhar Card it is showing as something went wrong. Kindly check and help.,Technology : New Entry Model : PC to ADR Conversion Query.,closing ticket as per below request.,Customer called and stated that customer was unable to make the conversion from PC to ADSP. When customer is going to upload Aadhar Card it is showing as something went wrong. Kindly check and help.-Technology : New Entry Model : PC to ADR Conversion Query.,5
INC1674346,"INCN [DO NOT DELETE THIS LINE]Customer called and stated that they are not able to convert their id as they are getting a pop up that Your bank details and already in used, they are facing this issue from past few days, kindly please check and resolve the issue at the earliest.",Technology : New Entry Model : PC to ADR Conversion Query.,As we checked bank number is already updated in ABO . Please ask user update unique bank details.,"INCN [DO NOT DELETE THIS LINE]Customer called and stated that they are not able to convert their id as they are getting a pop up that Your bank details and already in used, they are facing this issue from past few days, kindly please check and resolve the issue at the earliest.-Technology : New Entry Model : PC to ADR Conversion Query.",5
INC1670170,In this below mentioned case PC is not able to convert himself into ADR getting an error Mobile Number you entered is already in use,Technology : New Entry Model : PC to ADR Conversion Query.,"Mobile number is validated. Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.",In this below mentioned case PC is not able to convert himself into ADR getting an error Mobile Number you entered is already in use-Technology : New Entry Model : PC to ADR Conversion Query.,5
INC1681277,"PC has unable to complete the PC to ADR conversion process, Mobile number not able to verify it. Find the error msg. Since every month 24th will be a last date for PC to ADR conversion.",Technology : New Entry Model : PC to ADR Conversion Query.,"Hi
Please be informed that the phone number has been validated.
Regards","PC has unable to complete the PC to ADR conversion process, Mobile number not able to verify it. Find the error msg. Since every month 24th will be a last date for PC to ADR conversion.-Technology : New Entry Model : PC to ADR Conversion Query.",5
INC1647808,"is trying to convert to ADSP but error showing as ""Mobile no. you entered is already in use"" Error screenshot attached/ Please check and update",Technology : New Entry Model : PC to ADR Conversion Query.,"Mobile number has been verified, kindly verify now.","is trying to convert to ADSP but error showing as ""Mobile no. you entered is already in use"" Error screenshot attached/ Please check and update-Technology : New Entry Model : PC to ADR Conversion Query.",5
INC1701225,"Dear Team, Kindly check the below PC to ADSP conversion issue and do the needful. While conversion, the PC is unable to upload the ID/Address proof document as an error appears as "" The data could not be saved due to duplicate ID proof"". Below is the screenshot for reference.",Technology : New Entry Model : PC to ADR Conversion Query.,"AADHAR details has been removed, please ask user to try now.","Dear Team, Kindly check the below PC to ADSP conversion issue and do the needful. While conversion, the PC is unable to upload the ID/Address proof document as an error appears as "" The data could not be saved due to duplicate ID proof"". Below is the screenshot for reference.-Technology : New Entry Model : PC to ADR Conversion Query.",5
INC1669425,customer called and stated that they are not able to convert their account form PC to ABO since 20th of last month kindly check and help us with the same.,Technology : New Entry Model : PC to ADR Conversion Query.,As checked the user is already converted to ADR yesterday 06/11/23. please ask user to check the same and find the below screenshot.,customer called and stated that they are not able to convert their account form PC to ABO since 20th of last month kindly check and help us with the same.-Technology : New Entry Model : PC to ADR Conversion Query.,5
INC1697255,"Dear Team,have received complaint form PC that he wants to Become an ADS Partner and tried multiple times but unable to proceed, and showing ""Something went wrong. Please try again."" Please find attached image for the same",Technology : New Entry Model : PC to ADR Conversion Query.,As checked the user is already converted to ADR Please ask user to verify the same.,"Dear Team,have received complaint form PC that he wants to Become an ADS Partner and tried multiple times but unable to proceed, and showing ""Something went wrong. Please try again."" Please find attached image for the same-Technology : New Entry Model : PC to ADR Conversion Query.",5
INC1647496,"Customer called and stated that they are not able to do the conversion of PC to ABO as they are getting a pop up that mobile number is already exited with Amway, kindly please check and resolve the issue at the earliest. Kindly check and do the needful. Message when i become an ads partner then my mobile number & id proof is showing alredy used. so please solve my problem. ]Error Msg Pop-up: Mobile number & ID proofs show as already exist. Requested to provide the error screenshot.",Technology : New Entry Model : PC to ADR Conversion Query.,Conversion done on ,"Customer called and stated that they are not able to do the conversion of PC to ABO as they are getting a pop up that mobile number is already exited with Amway, kindly please check and resolve the issue at the earliest. Kindly check and do the needful. Message when i become an ads partner then my mobile number & id proof is showing alredy used. so please solve my problem. ]Error Msg Pop-up: Mobile number & ID proofs show as already exist. Requested to provide the error screenshot.-Technology : New Entry Model : PC to ADR Conversion Query.",5
INC1669414,PC is trying to convert from PC to ADSP but while verifying the mobile number they are getting the error that-Mobile number you entered is already in use. Please check & do the needful.,Technology : New Entry Model : PC to ADR Conversion Query.,Mobile number has been updated please check the same.,PC is trying to convert from PC to ADSP but while verifying the mobile number they are getting the error that-Mobile number you entered is already in use. Please check & do the needful.-Technology : New Entry Model : PC to ADR Conversion Query.,5
INC1699750,"PC is unable to convert itself into ADR it gets an error every time "" The data could not be saved due to duplicate ID proof (error screenshot attached for the same)",Technology : New Entry Model : PC to ADR Conversion Query.,Please ask user to now try again as adhar card has been removed .,"PC is unable to convert itself into ADR it gets an error every time "" The data could not be saved due to duplicate ID proof (error screenshot attached for the same)-Technology : New Entry Model : PC to ADR Conversion Query.",5
INC1673530,"Dear Team,is unable to convert his account to ADSP status, below error is showing. Kindly check and resolve.",Technology : New Entry Model : PC to ADR Conversion Query.,"Please try again, there might be some intermittent error.","Dear Team,is unable to convert his account to ADSP status, below error is showing. Kindly check and resolve.-Technology : New Entry Model : PC to ADR Conversion Query.",5
INC1678708,"Technology : New Entry Model : ADR Unable to Sponsor PC Customer called and stated that they are unable to sponsor ADSP and PC under them, they are getting error This user is not Authorized for sponsorship, and the same guided customer to share the screenshot of error what they are getting, kindly have a check and help us on the same at the earliest.",Technology : New Entry Model : ADR Unable to Sponsor PC.,"Account Synced ,Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.","Technology : New Entry Model : ADR Unable to Sponsor PC Customer called and stated that they are unable to sponsor ADSP and PC under them, they are getting error This user is not Authorized for sponsorship, and the same guided customer to share the screenshot of error what they are getting, kindly have a check and help us on the same at the earliest.-Technology : New Entry Model : ADR Unable to Sponsor PC.",5
INC1674352,while converting pc to ADSP data couldn't be saved due to duplicate id proof error is coming. Please resolve issue.,Technology : New Entry Model : PC to ADR Conversion Query.,This pan card is already present in this account which is already ADS .,while converting pc to ADSP data couldn't be saved due to duplicate id proof error is coming. Please resolve issue.-Technology : New Entry Model : PC to ADR Conversion Query.,5
INC1676526,"Dear Team, PC is unable to convert from PC to ADSP, getting the above attached error. Please check & assist. PC- - KHAN, HABIB",Technology : New Entry Model : PC to ADR Conversion Query.,Please ask user to now try again if still error occurs feel free to raise new incident .,"Dear Team, PC is unable to convert from PC to ADSP, getting the above attached error. Please check & assist. PC- - KHAN, HABIB-Technology : New Entry Model : PC to ADR Conversion Query.",5
INC1675224,"Technology : New Entry Model : PC to ADR Conversion Query Customer called and stated that they are unable to convert their account into ADSP, after completion of orientation video they are getting error ""Something went wrong"" kindly have a check and help us on the same at the earliest.",Technology : New Entry Model : PC to ADR Conversion Query.,"Please request user to enter the correct Aadhar number, as the entered Adhar number is not numeric.","Technology : New Entry Model : PC to ADR Conversion Query Customer called and stated that they are unable to convert their account into ADSP, after completion of orientation video they are getting error ""Something went wrong"" kindly have a check and help us on the same at the earliest.-Technology : New Entry Model : PC to ADR Conversion Query.",5
INC1645240,ADR completed the profile but unable to sponsor new PC ... Kindly check and fix the issue and confrm. ADSP # Mobile number :,Technology : New Entry Model : ADR Unable to Sponsor PC.,Required sync and it has been done now please ask user to try again now.,ADR completed the profile but unable to sponsor new PC ... Kindly check and fix the issue and confrm. ADSP # Mobile number :-Technology : New Entry Model : ADR Unable to Sponsor PC.,5
INC1669432,not able to convert my id pc to adr.Received a request from regarding conversion of amway ID Pc to ADR documentation process is not shown.,Technology : New Entry Model : PC to ADR Conversion Query.,"Dummy details updated, ask user now to convert and provide the correct details now ",not able to convert my id pc to adr.Received a request from regarding conversion of amway ID Pc to ADR documentation process is not shown.-Technology : New Entry Model : PC to ADR Conversion Query.,5
INC1701224,The ADSP is unable to Sponsor PC. Please look into this.,Technology : New Entry Model : ADR Unable to Sponsor PC.,"Profile has been synced.
Please ask user to try now.",The ADSP is unable to Sponsor PC. Please look into this.-Technology : New Entry Model : ADR Unable to Sponsor PC.,5
INC1706438,"Hi Team,ADR is unable to sponsor PC , error shown as ""This user in not authorized for sponsorship"" , kindly assist . Please find below screen shot",Technology : New Entry Model : ADR Unable to Sponsor PC.,sync has been done please verify the same.,"Hi Team,ADR is unable to sponsor PC , error shown as ""This user in not authorized for sponsorship"" , kindly assist . Please find below screen shot-Technology : New Entry Model : ADR Unable to Sponsor PC.",5
INC1668855,"PC is unable to convert itself into ADR it gets an error every time "" The data could not be saved due to duplicate ID proof (error screenshot attached for the same) Kindly look into this & do the needful done.",Technology : New Entry Model : PC to ADR Conversion Query.,"Please add the correct details now, as a workaround we have added the dummy details so that the correct details can be added ","PC is unable to convert itself into ADR it gets an error every time "" The data could not be saved due to duplicate ID proof (error screenshot attached for the same) Kindly look into this & do the needful done.-Technology : New Entry Model : PC to ADR Conversion Query.",5
INC1690742,", wants to convert herself from PC to ADR , but error occurs as ""already exist as ID proof"" . Kindly delete old records of ID proof. please find attached error screen shot .Even bank details & PAN number are exist , kindly remove old records .",Technology : New Entry Model : PC to ADR Conversion Query.,Please ask user to try now PAN as well as AADHAR details has been removed from user account.,", wants to convert herself from PC to ADR , but error occurs as ""already exist as ID proof"" . Kindly delete old records of ID proof. please find attached error screen shot .Even bank details & PAN number are exist , kindly remove old records .-Technology : New Entry Model : PC to ADR Conversion Query.",5
INC1694875,"Hi Team,Unable to convert , please find the error screenshot & do the needful.",Technology : New Entry Model : PC to ADR Conversion Query.,"Phone number has been validated.
Please ask user to try now.","Hi Team,Unable to convert , please find the error screenshot & do the needful.-Technology : New Entry Model : PC to ADR Conversion Query.",5
INC1645251,"Getting error after pc to adsp conversion, in which screen moving ahead automatically and below error message appearing..",Technology : New Entry Model : PC to ADR Conversion Query.,While replicating through ASM mode user is already converted to ADS And all the five flags are true.please ask user to try again if still issue occurs feel free to raise new incident.,"Getting error after pc to adsp conversion, in which screen moving ahead automatically and below error message appearing..-Technology : New Entry Model : PC to ADR Conversion Query.",5
INC1700010,PC unable to convert to ADSP. There is an error while filling up the same adhaar number. Kindly see to it.,Technology : New Entry Model : PC to ADR Conversion Query.,"AADHAR details has been deleted please ask user to try now.
If issue still persists feel free to raise anew ticket with error screenshot.",PC unable to convert to ADSP. There is an error while filling up the same adhaar number. Kindly see to it.-Technology : New Entry Model : PC to ADR Conversion Query.,5
INC1673528,Customer is trying for conversion But not able to do pc to adr conversion .Please resolve as soon as possible. Error attached.,Technology : New Entry Model : PC to ADR Conversion Query.,"Dummy data added, please ask user to add the correct documents while conversion.",Customer is trying for conversion But not able to do pc to adr conversion .Please resolve as soon as possible. Error attached.-Technology : New Entry Model : PC to ADR Conversion Query.,5
INC1700797,"Dear Team, The problem remains unresolved, and the customer is still experiencing issues. Please review and take necessary action to address this matter.",Technology : New Entry Model : PC to ADR Conversion Query.,"Aadhar details has been removed, kindly ask user to verify.","Dear Team, The problem remains unresolved, and the customer is still experiencing issues. Please review and take necessary action to address this matter.-Technology : New Entry Model : PC to ADR Conversion Query.",5
INC1655457,Technology : New Entry Model : PC to ADR Conversion Query,Technology : New Entry Model : PC to ADR Conversion Query.,Mobile number has been validated please check .,Technology : New Entry Model : PC to ADR Conversion Query-Technology : New Entry Model : PC to ADR Conversion Query.,5
INC1647487,"At the time of conversion all documents showing "" THE DATA COULD NOT BE SAVED DUE TO DUPLICATE ID PROOF"". Please find the attachment of error screenshot for your kind reference.",Technology : New Entry Model : PC to ADR Conversion Query.,Please ask user to now try again the Tax I'd and personal I'd removed.,"At the time of conversion all documents showing "" THE DATA COULD NOT BE SAVED DUE TO DUPLICATE ID PROOF"". Please find the attachment of error screenshot for your kind reference.-Technology : New Entry Model : PC to ADR Conversion Query.",5
INC1669428,Unable to verify mobile number during conversion from PC to ADSP- error shows already in use.,Technology : New Entry Model : PC to ADR Conversion Query.,"Mobile number has been verified, please ask user to try now.",Unable to verify mobile number during conversion from PC to ADSP- error shows already in use.-Technology : New Entry Model : PC to ADR Conversion Query.,5
INC1658162,Hi Team The s trying to convert from PC to ADSP and the error is appearing as below. Kindly check and rectify the same.,Technology : New Entry Model : PC to ADR Conversion Query.,Please ask user to try again as PAN details has been removed. if issue persist please let us know with error screen shot.,Hi Team The s trying to convert from PC to ADSP and the error is appearing as below. Kindly check and rectify the same.-Technology : New Entry Model : PC to ADR Conversion Query.,5
INC1645226,ADR # is unable to sponsor pc ADR completed profile after new joining but showing errorplease find attached screen shots.,Technology : New Entry Model : ADR Unable to Sponsor PC.,"Account Synced,Please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screenshot",ADR # is unable to sponsor pc ADR completed profile after new joining but showing errorplease find attached screen shots.-Technology : New Entry Model : ADR Unable to Sponsor PC.,5
INC1654567,The error is coming while verify the sponsor number during the new PC registration.,Technology : New Entry Model : ADR Unable to Sponsor PC.,Please ask user to try now profile has been synced.,The error is coming while verify the sponsor number during the new PC registration.-Technology : New Entry Model : ADR Unable to Sponsor PC.,5
INC1644345,ADS Yemula Prasad joined on -- he is unable to join a PC. Please check the attached Screenshot. Solve this as early as possible.,Technology : New Entry Model : ADR Unable to Sponsor PC.,"Account Synced ,Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.",ADS Yemula Prasad joined on -- he is unable to join a PC. Please check the attached Screenshot. Solve this as early as possible.-Technology : New Entry Model : ADR Unable to Sponsor PC.,5
INC1645236,ADR is not able to sponsor PCIt shows this message.,Technology : New Entry Model : ADR Unable to Sponsor PC.,required sync and Please ask user to now try again as sync has been done .,ADR is not able to sponsor PCIt shows this message.-Technology : New Entry Model : ADR Unable to Sponsor PC.,5
INC1701780,"customer not able to sponsor PC and getting error as THIS USER IS NOT AUTHORIZED FOR SPONSORSHIP, kindly have a check and help us with the resolution at earliest.",Technology : New Entry Model : ADR Unable to Sponsor PC.,"Profile has been synced, please ask suer to try now.","customer not able to sponsor PC and getting error as THIS USER IS NOT AUTHORIZED FOR SPONSORSHIP, kindly have a check and help us with the resolution at earliest.-Technology : New Entry Model : ADR Unable to Sponsor PC.",5
INC1676706,"Customer called and stated that they are unable to sponsor PC under their as they are getting Error ""Amway Direct Selling Partner number you entered is incorrect. Please enter a different number to continue"", and the status also it is showing as PC while they are checking in their profile section, kindly have a check and help us on the same at the earliest.",Technology : New Entry Model : ADR Unable to Sponsor PC.,profile has been synced please ask user to try now.,"Customer called and stated that they are unable to sponsor PC under their as they are getting Error ""Amway Direct Selling Partner number you entered is incorrect. Please enter a different number to continue"", and the status also it is showing as PC while they are checking in their profile section, kindly have a check and help us on the same at the earliest.-Technology : New Entry Model : ADR Unable to Sponsor PC.",5
INC1653456,"Dear Team, Kindly check and rectify the below PC-ADSP conversion issue. PC is trying to convert himself to ADSP but an error is appearing as ""Something went wrong"", after entering the ID proof number. Email ID: watts.sarina@gmail.com",Technology : New Entry Model : PC to ADR Conversion Query.,As checked the user has converted to adr .,"Dear Team, Kindly check and rectify the below PC-ADSP conversion issue. PC is trying to convert himself to ADSP but an error is appearing as ""Something went wrong"", after entering the ID proof number. Email ID: watts.sarina@gmail.com-Technology : New Entry Model : PC to ADR Conversion Query.",5
INC1655290,PC is trying to convert to ADSP but there is an issue after the Orientation program The issue persists as Something went wrong attached SS Please assist with the same PC -,Technology : New Entry Model : PC to ADR Conversion Query.,Please try again in incognito mode and if error comes again then let us know we will initiate the conversion from backend.,PC is trying to convert to ADSP but there is an issue after the Orientation program The issue persists as Something went wrong attached SS Please assist with the same PC --Technology : New Entry Model : PC to ADR Conversion Query.,5
INC1694885,PC unable to verify phone number while converting to ADSP. There is an error shown. Please look into this.,Technology : New Entry Model : PC to ADR Conversion Query.,"Phone number has been validated for the user, kindly try now.",PC unable to verify phone number while converting to ADSP. There is an error shown. Please look into this.-Technology : New Entry Model : PC to ADR Conversion Query.,5
INC1681826,"customer called and stated that, they have completed the orientation video more than twice but whenever they login they are getting the pop up as to complete the orientation video. customer has tried to login with different device and different phone also, but they are facing the same issue. Also, when they login as ADSP, in their website it is showing as PC. when they sponsor any PC under them, they are getting the error as you are not authorized for sponsorship. (they are facing these issues from past days). kindly please check and help as soon as possible.",Technology : New Entry Model : ADR Unable to Sponsor PC.,"Account Synced, Please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screenshot.
","customer called and stated that, they have completed the orientation video more than twice but whenever they login they are getting the pop up as to complete the orientation video. customer has tried to login with different device and different phone also, but they are facing the same issue. Also, when they login as ADSP, in their website it is showing as PC. when they sponsor any PC under them, they are getting the error as you are not authorized for sponsorship. (they are facing these issues from past days). kindly please check and help as soon as possible.-Technology : New Entry Model : ADR Unable to Sponsor PC.",5
INC1698978,"ABO is unable to verify email. There is an error message saying ""email you entered is already in use"" Kindly look into this.",Technology : New Entry Model : PC to ADR Conversion Query.,Email address is validated now.,"ABO is unable to verify email. There is an error message saying ""email you entered is already in use"" Kindly look into this.-Technology : New Entry Model : PC to ADR Conversion Query.",5
INC1681278,"upline called and stated that while converting their customer account from PC to ADS they are getting the error as this mobile number already exists and they are not able to do the conversion process, kindly check and help out with the resolution as the earliest.",Technology : New Entry Model : PC to ADR Conversion Query.,closing as per below comment .,"upline called and stated that while converting their customer account from PC to ADS they are getting the error as this mobile number already exists and they are not able to do the conversion process, kindly check and help out with the resolution as the earliest.-Technology : New Entry Model : PC to ADR Conversion Query.",5
INC1652325,"In the below-mentioned case, the ADS is unable to convert itself to an ADR and is getting a Verification Pending error every time, whereas he has tried mobile number verification several times.",Technology : New Entry Model : PC to ADR Conversion Query.,"Email and phone number validated. Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.","In the below-mentioned case, the ADS is unable to convert itself to an ADR and is getting a Verification Pending error every time, whereas he has tried mobile number verification several times.-Technology : New Entry Model : PC to ADR Conversion Query.",5
INC1675168,"customer called and stated that while converting the account from PC to ADS they are facing the error due to which they are unable to complete the process and also while trying to login the account they are getting the error, kindly check and help out the same.",Technology : New Entry Model : PC to ADR Conversion Query.,"As per last comment, closing the incident.","customer called and stated that while converting the account from PC to ADS they are facing the error due to which they are unable to complete the process and also while trying to login the account they are getting the error, kindly check and help out the same.-Technology : New Entry Model : PC to ADR Conversion Query.",5
INC1695135,"Hi Team, While processing PC to ADR, an error message appears at the final step. I've attached a screenshot for your reference. Despite multiple attempts, the PC consistently receive the same error message: ""Something went wrong. Please try again.""It is coming to the same page even after completing the orientation program.",Technology : New Entry Model : PC to ADR Conversion Query.,"User has been successfully converted to ADS.
PFA screenshot for your reference.","Hi Team, While processing PC to ADR, an error message appears at the final step. I've attached a screenshot for your reference. Despite multiple attempts, the PC consistently receive the same error message: ""Something went wrong. Please try again.""It is coming to the same page even after completing the orientation program.-Technology : New Entry Model : PC to ADR Conversion Query.",5
INC1676646,PC is not able to convert himself into ADR getting an error The data could not be saved due to duplicate Address proof,Technology : New Entry Model : PC to ADR Conversion Query.,Please ask user to try now AADHAR details has been removed now.,PC is not able to convert himself into ADR getting an error The data could not be saved due to duplicate Address proof-Technology : New Entry Model : PC to ADR Conversion Query.,5
INC1690647,"Hi Team, The PC is unable to convert from PC to ADSP. The error appears below.",Technology : New Entry Model : PC to ADR Conversion Query.,"User has been successfully converted to ADS, kindly verify.","Hi Team, The PC is unable to convert from PC to ADSP. The error appears below.-Technology : New Entry Model : PC to ADR Conversion Query.",5
INC1698979,at the time of conversion to adr showing the error msg in uploading id card number as id is duplicate please find the attached screen short,Technology : New Entry Model : PC to ADR Conversion Query.,Aadhar details has been removed. Please ask user to retry if issue persist please let us know with error screen shot.,at the time of conversion to adr showing the error msg in uploading id card number as id is duplicate please find the attached screen short-Technology : New Entry Model : PC to ADR Conversion Query.,5
INC1701778,"Customer called and stated that customer is unable to sponser PC, kindly check and help.",Technology : New Entry Model : ADR Unable to Sponsor PC.,"As checked user is able to sponsor PC.
PFA screenshot for you reference.
Please ask user to try again.","Customer called and stated that customer is unable to sponser PC, kindly check and help.-Technology : New Entry Model : ADR Unable to Sponsor PC.",5
INC1645231,Unable to join PC under this ID. error message showing on screen as-Kindly resolve it ASAP.,Technology : New Entry Model : ADR Unable to Sponsor PC.,"Account Synced,Please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screenshot",Unable to join PC under this ID. error message showing on screen as-Kindly resolve it ASAP.-Technology : New Entry Model : ADR Unable to Sponsor PC.,5
INC1691378,The Below said ADR not able to Sponsor the PC...,Technology : New Entry Model : ADR Unable to Sponsor PC.,"Profile has been synced, kindly verify now.",The Below said ADR not able to Sponsor the PC...-Technology : New Entry Model : ADR Unable to Sponsor PC.,5
INC1648946,"Hi Team, ADSP ADSP registered on but his profile reflected as PC on the website, due to this he is unable to sponsor any PC/ADSPs under his ADSP account. Hence, kindly check and resolve this issue asap.",Technology : New Entry Model : ADR Unable to Sponsor PC.,User has been synced now please ask them to try again.,"Hi Team, ADSP ADSP registered on but his profile reflected as PC on the website, due to this he is unable to sponsor any PC/ADSPs under his ADSP account. Hence, kindly check and resolve this issue asap.-Technology : New Entry Model : ADR Unable to Sponsor PC.",5
INC1653461,"Customer called and stated that they are not able to sponsor PC when they are trying to sponsor, they are getting error like some unexpected error try again after some time kindly check and help with the resolution as earliest.",Technology : New Entry Model : ADR Unable to Sponsor PC.,"Please find the attached screen shot. If still facing any issue, please feel free to raise the new incident.","Customer called and stated that they are not able to sponsor PC when they are trying to sponsor, they are getting error like some unexpected error try again after some time kindly check and help with the resolution as earliest.-Technology : New Entry Model : ADR Unable to Sponsor PC.",5
INC1670161,"Dear IT Team,try to do conversion from PC TO ADR , but unable to do so as it is showing error that Upline is not eligible for sponsorship /due to sponsor block -non fulfillment of Annual sales criteria. Therefore , you are requested to please rectify this issue at the earliest so that, can do her conversion from PC TO ADR. Here below are the screenshot for your reference:-",Technology : New Entry Model : PC to ADR Conversion Query.,"blocks can't be removed for the user as sales criteria is not met for the sponsor
please ask user to change the sponsor at there end","Dear IT Team,try to do conversion from PC TO ADR , but unable to do so as it is showing error that Upline is not eligible for sponsorship /due to sponsor block -non fulfillment of Annual sales criteria. Therefore , you are requested to please rectify this issue at the earliest so that, can do her conversion from PC TO ADR. Here below are the screenshot for your reference:--Technology : New Entry Model : PC to ADR Conversion Query.",5
INC1651201,PC Try to do conversion from PC TO ADR but unable to do so requested you to please rectify this issue at the earliest.,Technology : New Entry Model : PC to ADR Conversion Query.,Please ask user to now try again as adhar card has been removed .,PC Try to do conversion from PC TO ADR but unable to do so requested you to please rectify this issue at the earliest.-Technology : New Entry Model : PC to ADR Conversion Query.,5
INC1645207,"trying to convert themselves from PC to ABO, but when she is trying to add their bank details, error showing as bank account is already existed, whereas their old account number:was deleted on last year,please do the needful as soon as possible. both screenshot's are attached for your reference.",Technology : New Entry Model : PC to ADR Conversion Query.,"As checked the account number mentioned is already mapped against the user 15676582.Please find a screenshot for your reference.
Please ask user to try with unique details.","trying to convert themselves from PC to ABO, but when she is trying to add their bank details, error showing as bank account is already existed, whereas their old account number:was deleted on last year,please do the needful as soon as possible. both screenshot's are attached for your reference.-Technology : New Entry Model : PC to ADR Conversion Query.",5
INC1668497,The error is coming while verify the sponsor number during the new PC registration.Error message is This user is not authorized for sponsorship,Technology : New Entry Model : ADR Unable to Sponsor PC.,"Account Synced,Please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screenshot.",The error is coming while verify the sponsor number during the new PC registration.Error message is This user is not authorized for sponsorship-Technology : New Entry Model : ADR Unable to Sponsor PC.,5
INC1670185,This PC is unable to convert to ABO under his current sponsor as the current sponsor is sponsor blocked. So when this PC tries to edit the sponsor is unable to do so. Kindly look into this.,Technology : New Entry Model : PC to ADR Conversion Query.,Please ask user to now try again. Mobile number has been validated.,This PC is unable to convert to ABO under his current sponsor as the current sponsor is sponsor blocked. So when this PC tries to edit the sponsor is unable to do so. Kindly look into this.-Technology : New Entry Model : PC to ADR Conversion Query.,5
INC1647463,Please note that existing PC like to convert from PC to ABO...but his current sponsor is block in sponsorship due to incomplete the ASC. PC is ready to accept the next upline as a sponsor of the current sponsor. Please do the needful.,Technology : New Entry Model : PC to ADR Conversion Query.,Please ask user to try again as mobile number has been validated . ,Please note that existing PC like to convert from PC to ABO...but his current sponsor is block in sponsorship due to incomplete the ASC. PC is ready to accept the next upline as a sponsor of the current sponsor. Please do the needful.-Technology : New Entry Model : PC to ADR Conversion Query.,5
INC1653462,"Customer called and stated that they are not able to sponsor PC when they are trying to sponsor, they are getting error like some unexpected error try again after some time kindly check and help with the resolution as earliest.",Technology : New Entry Model : ADR Unable to Sponsor PC.,"Please find the attached screen shot. If still facing any issue, please feel free to raise the new incident.
","Customer called and stated that they are not able to sponsor PC when they are trying to sponsor, they are getting error like some unexpected error try again after some time kindly check and help with the resolution as earliest.-Technology : New Entry Model : ADR Unable to Sponsor PC.",5
INC1668495,"Hi Team, We have received complaint from ADR that he is unable to sponsor PCs as he is getting error that this user is not authorised for sponsorship. We have checked and found that Incorrect profile (PC ) are showing of this user in web. So pls look in to this case and do the required correction on the same. Error Screen Shot:- Web Screen Shot:- BOSS Screen Shot:-",Technology : New Entry Model : ADR Unable to Sponsor PC.,"Account Synced,Please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screenshot.","Hi Team, We have received complaint from ADR that he is unable to sponsor PCs as he is getting error that this user is not authorised for sponsorship. We have checked and found that Incorrect profile (PC ) are showing of this user in web. So pls look in to this case and do the required correction on the same. Error Screen Shot:- Web Screen Shot:- BOSS Screen Shot:--Technology : New Entry Model : ADR Unable to Sponsor PC.",5
INC1653467,PC Try to do conversion from PC TO ADR but unable to do so requested you to please rectify this issue at the earliest.,Technology : New Entry Model : PC to ADR Conversion Query.,"Closing as per below update from zendesk-
""Hi Team, kindly close this incident as the Zendesk ticket got closed.""",PC Try to do conversion from PC TO ADR but unable to do so requested you to please rectify this issue at the earliest.-Technology : New Entry Model : PC to ADR Conversion Query.,5
INC1694032,Unable to do the conversion due below mentioned reason.Error message : MOBILE NUMBER YOU ENTERED IS ALREADY IN USE.Please check & resolve this on priority.,Technology : New Entry Model : PC to ADR Conversion Query.,"Phone number has been validated.
Kindly verify now.",Unable to do the conversion due below mentioned reason.Error message : MOBILE NUMBER YOU ENTERED IS ALREADY IN USE.Please check & resolve this on priority.-Technology : New Entry Model : PC to ADR Conversion Query.,5
INC1688983,"Hi Team, ADR is Unable to Sponsor PC, please look into this & do rectify this issue asap. This user is not authorized for sponsorship.",Technology : New Entry Model : ADR Unable to Sponsor PC.,"Account Synced, please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist, please let us know with error screenshot.
","Hi Team, ADR is Unable to Sponsor PC, please look into this & do rectify this issue asap. This user is not authorized for sponsorship.-Technology : New Entry Model : ADR Unable to Sponsor PC.",5
INC1696759,ADR is not able to sponsor PCIt shows user is not authorised for sponsorship.Also while login through web my ID shows PC.,Technology : New Entry Model : ADR Unable to Sponsor PC.,"Account Synced, please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist, please let us know with error screenshot.",ADR is not able to sponsor PCIt shows user is not authorised for sponsorship.Also while login through web my ID shows PC.-Technology : New Entry Model : ADR Unable to Sponsor PC.,5
INC1668500,Customer is trying for conversion But not able to do pc to adr conversion .Please resolve as soon as possible. Error attached.,Technology : New Entry Model : PC to ADR Conversion Query.,"dummy data added, delete the previous once, please ask user to correct the data now.
Add the new data while conversion",Customer is trying for conversion But not able to do pc to adr conversion .Please resolve as soon as possible. Error attached.-Technology : New Entry Model : PC to ADR Conversion Query.,5
INC1700548,"Customer called and stated that they are not able to sponsor to the ADSP as they are getting the pop up that This user is not authorized for sponsorship, kindly please check and resolve the issue at the earliest.",Technology : New Entry Model : ADR Unable to Sponsor PC.,Required sync and it has been done now please ask user to try again.,"Customer called and stated that they are not able to sponsor to the ADSP as they are getting the pop up that This user is not authorized for sponsorship, kindly please check and resolve the issue at the earliest.-Technology : New Entry Model : ADR Unable to Sponsor PC.",5
INC1651347,user unable to convert amway id PC to ADR.Received a request from regarding conversion of amway ID Pc to ADRit shows my mob no verification pending.while conversion pc to adr it shows this message.,Technology : New Entry Model : PC to ADR Conversion Query.,"Phone number has been verified, please ask user to check now.",user unable to convert amway id PC to ADR.Received a request from regarding conversion of amway ID Pc to ADRit shows my mob no verification pending.while conversion pc to adr it shows this message.-Technology : New Entry Model : PC to ADR Conversion Query.,5
INC1666588,The Below said ADR could not Able to Sponsor the PC due to in Boss Shows ADR but In website Shows PC kindly check . Pls find the Error Screenshot.. IN websiite: IN BOSS,Technology : New Entry Model : ADR Unable to Sponsor PC.,"Account Synced, now user is able to sponsor, please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist, please let us know with error screenshot.",The Below said ADR could not Able to Sponsor the PC due to in Boss Shows ADR but In website Shows PC kindly check . Pls find the Error Screenshot.. IN websiite: IN BOSS-Technology : New Entry Model : ADR Unable to Sponsor PC.,5
INC1703568,"Dear Team, Kindly check the below PC to ADS conversion issue and rectify the same. While conversion, the error appears as ""Bank account already exists"". The bank A/C detail updated in his PC number is of United Bank of India which is now merged with Punjab National Bank and the IFSC code changed accordingly but, the bank A/C# is the same. So, they need to change the IFSC code during conversion.",Technology : New Entry Model : PC to ADR Conversion Query.,"Bank Details has been removed for the user please ask user to try to reupdate the details now.
If issue still persists feel free to raise anew ticket.","Dear Team, Kindly check the below PC to ADS conversion issue and rectify the same. While conversion, the error appears as ""Bank account already exists"". The bank A/C detail updated in his PC number is of United Bank of India which is now merged with Punjab National Bank and the IFSC code changed accordingly but, the bank A/C# is the same. So, they need to change the IFSC code during conversion.-Technology : New Entry Model : PC to ADR Conversion Query.",5
INC1648035,Ads no was still unable to sponcer Ads and pc requesting you to do the need full.Please refer this : .,Technology : New Entry Model : ADR Unable to Sponsor PC.,Please check now as block has been removed for user ,Ads no was still unable to sponcer Ads and pc requesting you to do the need full.Please refer this : .-Technology : New Entry Model : ADR Unable to Sponsor PC.,5
INC1702298,ADR is not able to sponsor PCIt shows user is not authorised for sponsorship.Also while login through web my ID shows PC.,Technology : New Entry Model : ADR Unable to Sponsor PC.,"Profile has been synced, please ask user to try now.",ADR is not able to sponsor PCIt shows user is not authorised for sponsorship.Also while login through web my ID shows PC.-Technology : New Entry Model : ADR Unable to Sponsor PC.,5
INC1696672,"Dear Team, PC is trying to convert his account to ADSP, but getting error in process. Kindly look into this and resolve it.",Technology : New Entry Model : PC to ADR Conversion Query.,Adhar card has been removed please ask user to now try again.,"Dear Team, PC is trying to convert his account to ADSP, but getting error in process. Kindly look into this and resolve it.-Technology : New Entry Model : PC to ADR Conversion Query.",5
INC1702295,Below mention ADR join amway on and want to sponsor one PC under him but system show some error in this process and on amway website he showing PC profile. kindly check and do the needful. Become an ADS Partner option also showing on main page of amway website.,Technology : New Entry Model : ADR Unable to Sponsor PC.,"Profile has been synced, please ask user to try now.",Below mention ADR join amway on and want to sponsor one PC under him but system show some error in this process and on amway website he showing PC profile. kindly check and do the needful. Become an ADS Partner option also showing on main page of amway website.-Technology : New Entry Model : ADR Unable to Sponsor PC.,5
INC1694887,"Hi Team, The PC is unable to convert to ADSP and the error is appearing as below.Kindly check and do the needful.",Technology : New Entry Model : PC to ADR Conversion Query.,"Please ask user to proceed with the conversion now.
If issue still persists feel free to raise a new ticket with error screenshot.","Hi Team, The PC is unable to convert to ADSP and the error is appearing as below.Kindly check and do the needful.-Technology : New Entry Model : PC to ADR Conversion Query.",5
INC1656646,"Technology : New Entry Model : ADR Unable to Sponsor PC Customer called and stated that they are unable to sponsor ADSP and PC, they are getting error This user is not authorized for sponsorship. kindly have a check and help us on the same at the earliest.",Technology : New Entry Model : ADR Unable to Sponsor PC.,"Account Synced,Please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screenshot","Technology : New Entry Model : ADR Unable to Sponsor PC Customer called and stated that they are unable to sponsor ADSP and PC, they are getting error This user is not authorized for sponsorship. kindly have a check and help us on the same at the earliest.-Technology : New Entry Model : ADR Unable to Sponsor PC.",5
INC1655263,PC trying to convert to ADSP getting message as Mobile number already exists,Technology : New Entry Model : PC to ADR Conversion Query.,"Hi team
Kindly ask the user to try now
Regards",PC trying to convert to ADSP getting message as Mobile number already exists-Technology : New Entry Model : PC to ADR Conversion Query.,5
INC1653463,THe below said ADR not able to sponsor the PC . In the system the number showing ADR . But in our website showing as a PC klndly check.,Technology : New Entry Model : ADR Unable to Sponsor PC.,"Account Synced,Please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screenshot.",THe below said ADR not able to sponsor the PC . In the system the number showing ADR . But in our website showing as a PC klndly check.-Technology : New Entry Model : ADR Unable to Sponsor PC.,5
INC1645305,"ADR joined today and completed the profile, but when he is trying to join PC under him. It is showing the error : This user is not authorised for sponsorship. Kindly look into the matter and do the needful for this.Screenshot of the same is attached.",Business: Registration: Registration Enquiry .,Required sync and it has been done now please ask user to try again.,"ADR joined today and completed the profile, but when he is trying to join PC under him. It is showing the error : This user is not authorised for sponsorship. Kindly look into the matter and do the needful for this.Screenshot of the same is attached.-Business: Registration: Registration Enquiry .",6
INC1675301,"customer called and stated that they are not able to open the website it is showing the error as something went wrong and the customer is facing this problem from past many days, kindly check and help out the same.",Business :Registration :Account Enquiry.,As checked through ASM mode their is no issue from our end please ask user to try again clearing cache or using different browser. if still error occurs feel free to raise new incident.,"customer called and stated that they are not able to open the website it is showing the error as something went wrong and the customer is facing this problem from past many days, kindly check and help out the same.-Business :Registration :Account Enquiry.",6
INC1645536,"Not able to sponsor new PC/ ADSP, getting error message This user is not authorized for sponsorship. (Screenshot attached)There is no sponsoring block applied.Kindly check and rectify.",Business : ABO/PC/ADR Registration : Registration Enquiry.,"Please find the attached screen shot. If still facing any issue, please feel free to raise the new incident.","Not able to sponsor new PC/ ADSP, getting error message This user is not authorized for sponsorship. (Screenshot attached)There is no sponsoring block applied.Kindly check and rectify.-Business : ABO/PC/ADR Registration : Registration Enquiry.",6
INC1645548,"The new ADSP has completed the profile part, but it has not changed to ADSP from PADSP. Find the error msg.however in BOSS it shows the ADR and attached the screenshot for references.Kindly check and fix the issue.",Business : ABO/PC/ADR Registration : Registration Enquiry.,"As checked through ASM user is reflecting as ADS on website too.
PFA screenshot for your reference.
If issue still persists feel free to raise a new ticket.","The new ADSP has completed the profile part, but it has not changed to ADSP from PADSP. Find the error msg.however in BOSS it shows the ADR and attached the screenshot for references.Kindly check and fix the issue.-Business : ABO/PC/ADR Registration : Registration Enquiry.",6
INC1647758,"Dear Team, Kindly check and do the needful on the below profile completion issue. The mentioned PADSP is informing that she has completed the profile but the status is still reflecting as not completed. Profile completed but still reflecting as only % completed. Below are the screenshots for reference.",Business : ABO/PC/ADR Registration : Registration Enquiry.,"Hi Team
Please ask user to forget password and create a new password, issue will be resolved.
Regards","Dear Team, Kindly check and do the needful on the below profile completion issue. The mentioned PADSP is informing that she has completed the profile but the status is still reflecting as not completed. Profile completed but still reflecting as only % completed. Below are the screenshots for reference.-Business : ABO/PC/ADR Registration : Registration Enquiry.",6
INC1666470,"Hi Team, Please check PCs are not able to place the order despite being order capable. Attached error is coming while trying to place the order.Please find below PC numbers",Business :Registration :Account Enquiry.,"Now PC is able to place order and please try again.
If issue persist please let us know with error screen shot.","Hi Team, Please check PCs are not able to place the order despite being order capable. Attached error is coming while trying to place the order.Please find below PC numbers-Business :Registration :Account Enquiry.",6
INC1694282,"New registered ADSP is not able to update Address, as error saying Please add a serviceable Pin Code to save shipping address.",Business : ABO/PC/ADR Registration : Registration Enquiry.,"We confirmed from concern team, mentioned pin code is not serviceable. Please co ordinate with business for further information.","New registered ADSP is not able to update Address, as error saying Please add a serviceable Pin Code to save shipping address.-Business : ABO/PC/ADR Registration : Registration Enquiry.",6
INC1699742,"Customer called and stated that they have completed the profile % but yet it is showing in PADSP and ABO is very unhappy with this they already connected twice but still its displayed as PADSP, kindly check with their account and provide the resolution at earliest.",Business : ABO/PC/ADR Registration : Registration Enquiry.,As checked the user is already converted to ADR please ask user to verify same and find the attached screenshot.,"Customer called and stated that they have completed the profile % but yet it is showing in PADSP and ABO is very unhappy with this they already connected twice but still its displayed as PADSP, kindly check with their account and provide the resolution at earliest.-Business : ABO/PC/ADR Registration : Registration Enquiry.",6
INC1670149,"Hi Team, Prospect ADSP is trying to complete the ""Profile Completion"". While updating the PAN, the system throws "" Duplicate PAN card number"", but the given PAN is not mapped with any other account. Kindly check and do the needful to resolve this issue.",Business : ABO/PC/ADR Registration : Registration Enquiry.,"This user has giver in previous personal id section against the id proof
Hence it is throwing error as duplicate user can skip that field as it is optional or please replace the id proof in personal id section with some other id so that user can upload it in financial details section","Hi Team, Prospect ADSP is trying to complete the ""Profile Completion"". While updating the PAN, the system throws "" Duplicate PAN card number"", but the given PAN is not mapped with any other account. Kindly check and do the needful to resolve this issue.-Business : ABO/PC/ADR Registration : Registration Enquiry.",6
INC1656628,"Hi Team, is reflecting as ADSP in web account. Kindly do the needful on priority as the PC has to convert to ADSP.",Business :Registration :Account Enquiry.,"Profile has been synced, please ask suer to check now.","Hi Team, is reflecting as ADSP in web account. Kindly do the needful on priority as the PC has to convert to ADSP.-Business :Registration :Account Enquiry.",6
INC1668950,at the time of pc registration cannot sett password showing that please enter password in correct format Attaching the screen short for reference.,Business : Customer Registration.,"As checked using the same password and given mobile number their is no error may be this errors occurs due to old browser history or a cache problem .
please ask user to try again clearing cache or using different browser .",at the time of pc registration cannot sett password showing that please enter password in correct format Attaching the screen short for reference.-Business : Customer Registration.,6
INC1645397,"ADR joined today and completed the profile, but when she is trying to join PC under her. It is showing the error : This user is not authorised for sponsorship. Kindly look into the matter and do the needful for this.Screenshot of the same is attached.",Business: Registration: Registration Enquiry .,"Account Synced,Please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screenshot","ADR joined today and completed the profile, but when she is trying to join PC under her. It is showing the error : This user is not authorised for sponsorship. Kindly look into the matter and do the needful for this.Screenshot of the same is attached.-Business: Registration: Registration Enquiry .",6
INC1671696,"Customer called and stated that still he is unable to upload PAN card Details, kindly check and help us as soon as possible..",Business : ABO/PC/ADR Registration : Registration Enquiry.,"PAN Deleted, Please try now ","Customer called and stated that still he is unable to upload PAN card Details, kindly check and help us as soon as possible..-Business : ABO/PC/ADR Registration : Registration Enquiry.",6
INC1691434,"Dear Team, Kindly check the below PC registration issue and do the needful. When registering the PC with the below contact details, an error appears as ""Mobile number/Email ID already exists"". But as checked, these details are not registered in Amway.",Business : ABO/PC/ADR Registration : Registration Enquiry.,"Account Synced, please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist, please let us know with error screenshot.","Dear Team, Kindly check the below PC registration issue and do the needful. When registering the PC with the below contact details, an error appears as ""Mobile number/Email ID already exists"". But as checked, these details are not registered in Amway.-Business : ABO/PC/ADR Registration : Registration Enquiry.",6
INC1666520,"Hi team, Kindly check, login/ordering is blocked on Kindly help to remove the same.",Business :Registration :Account Enquiry.,"Blocks has been removed, please ask user to try now.","Hi team, Kindly check, login/ordering is blocked on Kindly help to remove the same.-Business :Registration :Account Enquiry.",6
INC1652309,ADS JOINED ON // as ADSP-on Amway website the status is PC & in BOSS it is a ADSP---Pls rectify..pls sync the profile.,Business : ABO/PC/ADR Registration : Registration Enquiry.,"Account Synced, Please find the attached screen shot.
Please ask User to clear the browser cache, history and then check again. if issue persist please let us know with error screenshot.",ADS JOINED ON // as ADSP-on Amway website the status is PC & in BOSS it is a ADSP---Pls rectify..pls sync the profile.-Business : ABO/PC/ADR Registration : Registration Enquiry.,6
INC1694923,"IS unable to complete the profile in registration process , Orientation programme is pending .",Business : ABO/PC/ADR Registration : Registration Enquiry.,Please ask user to tap on became an ads partner and procced further if still error occurs feel free to raise new incident . ,"IS unable to complete the profile in registration process , Orientation programme is pending .-Business : ABO/PC/ADR Registration : Registration Enquiry.",6
INC1669677,"Hi Team, The ADSP got the below-attached email from Amway. The email has been delivered",Business : ABO/PC/ADR Registration : Registration Enquiry.,"we are in discussion with other teams, Please ignore the mail.
some technical glitch is there ","Hi Team, The ADSP got the below-attached email from Amway. The email has been delivered-Business : ABO/PC/ADR Registration : Registration Enquiry.",6
INC1685558,ADSP has updated his /her FSSAI details in website but when placing orders in POS below error popping up.. Attaching screenshots of few ADSP also.,Business :Registration :Account Enquiry.,"we have removed the blocked, checked from ASM no FSSAI POP UP",ADSP has updated his /her FSSAI details in website but when placing orders in POS below error popping up.. Attaching screenshots of few ADSP also.-Business :Registration :Account Enquiry.,6
INC1671692,"customer called and stated that thy are unable to place the order they are getting the error as something went wrong, kindly check and help out the same.",Business :Registration :Account Enquiry.,As their was an sync issue we have sync the user please ask user to now try again if still error occurs feel free to raise new incident .,"customer called and stated that thy are unable to place the order they are getting the error as something went wrong, kindly check and help out the same.-Business :Registration :Account Enquiry.",6
INC1663797,"Daer Team, The new prospect is trying to register as a PC but getting the attached error. Their email ID & mobile number registered with is already deleted but still they are not able to join again. Please check & assist. New prospect details are as follows: Preeti GuptaEmail: preeti.gupt.@gmail.comMobile: +",Business : ABO/PC/ADR Registration : Registration Enquiry.,Please ask user to try now deletion has been done.,"Daer Team, The new prospect is trying to register as a PC but getting the attached error. Their email ID & mobile number registered with is already deleted but still they are not able to join again. Please check & assist. New prospect details are as follows: Preeti GuptaEmail: preeti.gupt.@gmail.comMobile: +-Business : ABO/PC/ADR Registration : Registration Enquiry.",6
INC1647855,"ADSP completed the profile but status showing as PA, trying to re-enter the address proof & bank details it is showing as details already exists.He is unable to complete",Business : ABO/PC/ADR Registration : Registration Enquiry.,"Tax, personal I'd and bank details are removed please ask user to now try again. ","ADSP completed the profile but status showing as PA, trying to re-enter the address proof & bank details it is showing as details already exists.He is unable to complete-Business : ABO/PC/ADR Registration : Registration Enquiry.",6
INC1671690,"customer called and stated that when they are placing the order or when they are trying to register some pc under them, they are facing the website issue they are unable to open the website. kindly check and help out the same.",Business :Registration :Account Enquiry.,Please ask user to now try again as their was an sync issue and it has been done now if still error occurs feel free to raise new incident.,"customer called and stated that when they are placing the order or when they are trying to register some pc under them, they are facing the website issue they are unable to open the website. kindly check and help out the same.-Business :Registration :Account Enquiry.",6
INC1647544,"Dear Team, ADSP is facing below issue while registration PC or ADSP. Email address is not registered with us.",Business : ABO/PC/ADR Registration : Registration Enquiry.,"user can now try again , while trying now issues found might some intermittent issue have occurred. ","Dear Team, ADSP is facing below issue while registration PC or ADSP. Email address is not registered with us.-Business : ABO/PC/ADR Registration : Registration Enquiry.",6
INC1659857,"Hi team, ADSP is not able to sponsor PC due to below error. Kindly check and update",Business : Customer Registration.,"Account Synced,Please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screenshot.","Hi team, ADSP is not able to sponsor PC due to below error. Kindly check and update-Business : Customer Registration.",6
INC1702949,"Dear Team, kindly check the said pin code is serviceable now, but still the city name is not auto picked while entering PIN code Kindly check and rectify, so that New registered ADSP can update Address Please refer this : .",Business : ABO/PC/ADR Registration : Registration Enquiry.,"Same has been fixed now. Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.","Dear Team, kindly check the said pin code is serviceable now, but still the city name is not auto picked while entering PIN code Kindly check and rectify, so that New registered ADSP can update Address Please refer this : .-Business : ABO/PC/ADR Registration : Registration Enquiry.",6
INC1691441,"Hi team, ADSP not able to sponsor PC. Please chcek and resolve the issue.",Business : Customer Registration.,"Profile has been synced, please ask user to try now.","Hi team, ADSP not able to sponsor PC. Please chcek and resolve the issue.-Business : Customer Registration.",6
INC1671927,"customer called and stated that they are not able to place the order, while doing the payment they are getting the blank page and they are facing this issue from past days, kindly check and help out the same.",Business :Registration :Account Enquiry.,As checked through ASM mode their is no error found please ask user to try again clearing cache or using different browser if still error occurs please feel free to raise new incident with error screenshot .,"customer called and stated that they are not able to place the order, while doing the payment they are getting the blank page and they are facing this issue from past days, kindly check and help out the same.-Business :Registration :Account Enquiry.",6
INC1647530,"Hi TEam, is not able to register PC under him due to below error, Kindly check and resolve the issue.",Business : Customer Registration.,"Account Synced,Please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screenshot.","Hi TEam, is not able to register PC under him due to below error, Kindly check and resolve the issue.-Business : Customer Registration.",6
INC1645568,"Dear Team, PA#is unable to update the Aadhar details. Error is appearing as attached below.",Business : ABO/PC/ADR Registration : Registration Enquiry.,"Adhaar details has been removed, please ask to user try now.
Please feel free to raise new incident in case still facing the issue.","Dear Team, PA#is unable to update the Aadhar details. Error is appearing as attached below.-Business : ABO/PC/ADR Registration : Registration Enquiry.",6
INC1702488,"Dear Team, The below ADSP account is reflected as PC on the Amway website. Kindly check and do the needful. She has completed her profile and reflecting as ADSP in BOSS but on the Amway website, her account status is showing as PC. Below is the screenshot for reference. Pls check and rectify the issue.",Business :Registration :Account Enquiry.,"Profile has been synced, please ask user to try now.","Dear Team, The below ADSP account is reflected as PC on the Amway website. Kindly check and do the needful. She has completed her profile and reflecting as ADSP in BOSS but on the Amway website, her account status is showing as PC. Below is the screenshot for reference. Pls check and rectify the issue.-Business :Registration :Account Enquiry.",6
INC1665766,"customer called and stated that they are not getting the OTP for their email id, and they also want to change their email id, requesting to check and help out the same.",Business :Registration :Account Enquiry.,"change the email ID from the profile section.
If any error occurs please send the SS
","customer called and stated that they are not getting the OTP for their email id, and they also want to change their email id, requesting to check and help out the same.-Business :Registration :Account Enquiry.",6
INC1645550,"Dear Team, Kindly check the below ADSP sponsoring issue and do the needful. Sponsor ADSP is complaining that he is unable to sponsor an ADSP as an error appears as ""Unexpected error occurred"".",Business : ABO/PC/ADR Registration : Registration Enquiry.,"As checked user is able to sponsor.
PFA screenshot for your reference, please ask user to try again.","Dear Team, Kindly check the below ADSP sponsoring issue and do the needful. Sponsor ADSP is complaining that he is unable to sponsor an ADSP as an error appears as ""Unexpected error occurred"".-Business : ABO/PC/ADR Registration : Registration Enquiry.",6
INC1678158,"Order not been proceed when ADS try to make a payment and when she proceed check out option website not went to payment page , website came at same check out page, Thus ADS not able to done the order- GKP PUC-XPP",Technology: Website : Website not working/Outage -Ordering issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option are visible for the user. Please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.","Order not been proceed when ADS try to make a payment and when she proceed check out option website not went to payment page , website came at same check out page, Thus ADS not able to done the order- GKP PUC-XPP-Technology: Website : Website not working/Outage -Ordering issue.",7
INC1678198,"Hi Team, Please check, ADSP is getting an attached error while trying to place the order. Please check and help to resolve the complaint.",Technology: Website : Website not working/Outage -Ordering issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option are visible for the user. Please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.","Hi Team, Please check, ADSP is getting an attached error while trying to place the order. Please check and help to resolve the complaint.-Technology: Website : Website not working/Outage -Ordering issue.",7
INC1694861,PC not able to reset his Password in Forgot Password option its showing And when trying to reset Password with Reset ID its showing Please check and do the needfull so that ADSP can reset his Password,Technology: Website : Website not working/Outage -Login issue.,Please ask user to try now using FORGET PASSWORD.,PC not able to reset his Password in Forgot Password option its showing And when trying to reset Password with Reset ID its showing Please check and do the needfull so that ADSP can reset his Password-Technology: Website : Website not working/Outage -Login issue.,7
INC1684628,"Dear Team, Kindly check the below website issues and rectify them. After login, a pop-up appears regarding FSSAI non-updation, but ADSP has updated the FSSAI details and uploaded the document also.If we continue without updating, then it shows an error as ""sorry something went wrong"".",Technology: Website : Website not working/Outage -Error message pops up on accessing website.,"Close notes copied from Parent Incident: Blocks are now Remove for the ABOs, Please check
In case of any issue Please let us know ","Dear Team, Kindly check the below website issues and rectify them. After login, a pop-up appears regarding FSSAI non-updation, but ADSP has updated the FSSAI details and uploaded the document also.If we continue without updating, then it shows an error as ""sorry something went wrong"".-Technology: Website : Website not working/Outage -Error message pops up on accessing website.",7
INC1658130,The ADSP () is unable to place a group order with PCas they are getting the below error. The address is already updated for the PC in their profile. Please look into the same & do the needful.,Technology: Website : Website not working/Outage -Ordering issue.,"While replicating same through ASM we haven't found any issue ,please ask user to try again and find the below screenshot.",The ADSP () is unable to place a group order with PCas they are getting the below error. The address is already updated for the PC in their profile. Please look into the same & do the needful.-Technology: Website : Website not working/Outage -Ordering issue.,7
INC1682027,"Dear Team, The ADSP is getting the above attached error while placing the order. Please check & do the needful.",Technology: Website : Website not working/Outage -Ordering issue., While replicating through ASM Mode we didn't find any error please ask user to try again may be this error occurs due to cache or old browser history so please ask them to clear cache or use different browser if still error occurs feel free to raise new incident with error screenshot,"Dear Team, The ADSP is getting the above attached error while placing the order. Please check & do the needful.-Technology: Website : Website not working/Outage -Ordering issue.",7
INC1686919,"Technology: Website : Website not working/Outage -Error message pops up on accessing website Customer called and stated that they are not able to use the website getting error ""something went wrong"" while browsing website, and customer is facing this issue from past days, they are unable to access Business center and some time while placing orders also they may face the same issue, kindly have a check and help us on the same at the earliest.",Technology: Website : Website not working/Outage -Error message pops up on accessing website.,Please ask user to Clear the cookies and cache and try again ,"Technology: Website : Website not working/Outage -Error message pops up on accessing website Customer called and stated that they are not able to use the website getting error ""something went wrong"" while browsing website, and customer is facing this issue from past days, they are unable to access Business center and some time while placing orders also they may face the same issue, kindly have a check and help us on the same at the earliest.-Technology: Website : Website not working/Outage -Error message pops up on accessing website.",7
INC1656104,ADSP is unable to process order. cart is showing empty.,Technology: Website : Website not working/Outage -Ordering issue.,"The cart was corrupted we have removed the cart please ask user to try now.
If issue still persists feel free to raise a new ticket with error screenshot.",ADSP is unable to process order. cart is showing empty.-Technology: Website : Website not working/Outage -Ordering issue.,7
INC1679835,"Hi Team, is unable to place orders through website and attached below is the error screenshot.",Technology: Website : Website not working/Outage -Ordering issue.,"While replicating the same through ASM we are able to proceed with Checkout.
PFA screenshot for your reference
Please ask user to try again and share the error screenshot if issue still persists.","Hi Team, is unable to place orders through website and attached below is the error screenshot.-Technology: Website : Website not working/Outage -Ordering issue.",7
INC1703387,"Dear Team, Kindly check and rectify the below ordering issue. The below PC is unable to place an order on the Amway website as the ""Payment Mode option is greyed out"". Below is the screenshot for reference.",Technology: Website : Website not working/Outage -Ordering issue.,"We tried creating cart for the use with POS and checked with ASM mode.
Everything seems fine for the user.
Attached screenshot belongs to ASM and payment can not be done with ASM. Hence, it is showing grayed out.
Please ask the user to try again after clearing cache and raise new incident in case of any issue,","Dear Team, Kindly check and rectify the below ordering issue. The below PC is unable to place an order on the Amway website as the ""Payment Mode option is greyed out"". Below is the screenshot for reference.-Technology: Website : Website not working/Outage -Ordering issue.",7
INC1679409,"Hi Team, ADSP informed that she is unable to place an order through NLCP tab. The error reflects as - Maximum NLCP creation limit reached . No more orders can be placed at the moment."" Please check & guide the error screenshot is attached",Technology: Website : Website not working/Outage -Ordering issue.,"Please request user to try again with the link they will receive for 3rd order which is scheduled for Nov 26, 23,
please do not try to pay with the NLCP tab","Hi Team, ADSP informed that she is unable to place an order through NLCP tab. The error reflects as - Maximum NLCP creation limit reached . No more orders can be placed at the moment."" Please check & guide the error screenshot is attached-Technology: Website : Website not working/Outage -Ordering issue.",7
INC1663808,PC is unable to place the order where as its serviceable pin code error popping up as Sold out/ Notify..,Technology: Website : Website not working/Outage -Ordering issue.,Pin code has been serviceable now please ask user to now try again.,PC is unable to place the order where as its serviceable pin code error popping up as Sold out/ Notify..-Technology: Website : Website not working/Outage -Ordering issue.,7
INC1664231,PC is unable to place order Pincode is also serviceable trying to place order error pop up as all the products sold out/ NotifyAttached Error screen shot for the same kindly check on priority basis..,Technology: Website : Website not working/Outage -Ordering issue.,Pin code has been serviceable now please ask user to now try again.,PC is unable to place order Pincode is also serviceable trying to place order error pop up as all the products sold out/ NotifyAttached Error screen shot for the same kindly check on priority basis..-Technology: Website : Website not working/Outage -Ordering issue.,7
INC1658127,Technology: Website : Website not working/Outage -Error message pops up on accessing website,Technology: Website : Website not working/Outage -Error message pops up on accessing website.,"Party id was not mapped. Now its has been fixed. Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.",Technology: Website : Website not working/Outage -Error message pops up on accessing website-Technology: Website : Website not working/Outage -Error message pops up on accessing website.,7
INC1679538,"Dear Team, The below ADSP is unable to place a group order. getting the above attached error. Please check & do the needful.",Technology: Website : Website not working/Outage -Ordering issue.,"Please ask user to try now , if issue still persists feel free to raise a new ticket.","Dear Team, The below ADSP is unable to place a group order. getting the above attached error. Please check & do the needful.-Technology: Website : Website not working/Outage -Ordering issue.",7
INC1665219,Adsp done the order today but it showing as order. Kindly do the needful to transfer the PV to this month.,Technology: Website : Website not working/Outage -Ordering issue.,"points now visible,
Adjustments done by magic ",Adsp done the order today but it showing as order. Kindly do the needful to transfer the PV to this month.-Technology: Website : Website not working/Outage -Ordering issue.,7
INC1650577,ADS unable to Login. Message shown Invalid verification code. Please retry.,Technology: Website : Website not working/Outage -Login issue.,"Please ask user to try with a different browser or by clearing cache of browser so that previous session get logged out.
If issue still persists feel free to raise a new ticket .",ADS unable to Login. Message shown Invalid verification code. Please retry.-Technology: Website : Website not working/Outage -Login issue.,7
INC1678159,"Hi Team, ADSP has complained that she is facing a problem accessing the website. Kindly find the attached error screenshot and do the needful.",Technology: Website : Website not working/Outage -Login issue.,"Please clear the cache, forget password and then login.
seems some intermittent issue ","Hi Team, ADSP has complained that she is facing a problem accessing the website. Kindly find the attached error screenshot and do the needful.-Technology: Website : Website not working/Outage -Login issue.",7
INC1661296,"Hi Team, Please check ADSP is getting attached error while trying to place NLCP order. Please find attached error screenshot.",Technology: Website : Website not working/Outage -Ordering issue.,"Hi Team
Please ask user to try making the payment now.
Regards","Hi Team, Please check ADSP is getting attached error while trying to place NLCP order. Please find attached error screenshot.-Technology: Website : Website not working/Outage -Ordering issue.",7
INC1670187,"Hi Team, Please check , is not able to order despite being order capable. Attached is the error screenshot. Please check and help to resolve the complaint. ======== email for Ampoints sent to Rati",vTechnology: Website : Website not working/Outage -Ordering issue.,Blocks has been removed please aks user to try placing order now.,"Hi Team, Please check , is not able to order despite being order capable. Attached is the error screenshot. Please check and help to resolve the complaint. ======== email for Ampoints sent to Rati-vTechnology: Website : Website not working/Outage -Ordering issue.",7
INC1684528,"Dear Team, The ADSP is facing some issues in placing a group order. Getting the above attached error. Though we have also tried adding the product in the primary order, but it is not allowing to add the products in the PC's cart.",Technology: Website : Website not working/Outage -Ordering issue.,As per last comment. Closing the incident.,"Dear Team, The ADSP is facing some issues in placing a group order. Getting the above attached error. Though we have also tried adding the product in the primary order, but it is not allowing to add the products in the PC's cart.-Technology: Website : Website not working/Outage -Ordering issue.",7
INC1702470,"Hi Team, is unable to order products and getting the below-attached error after payment for the order. Kindly check and do the needful.",Technology: Website : Website not working/Outage -Ordering issue.,"Please clear the cache and cookies, it is due to some cookies,
It is an intermittent issue Please try changing the device.","Hi Team, is unable to order products and getting the below-attached error after payment for the order. Kindly check and do the needful.-Technology: Website : Website not working/Outage -Ordering issue.",7
INC1681263,"Hi Team, The is unable to add product on group order on Below attached the error screenshot.",Technology: Website : Website not working/Outage -Ordering issue.,"Close notes copied from Parent Incident: Please ask user to try now , if issue still persists feel free to raise a new ticket.","Hi Team, The is unable to add product on group order on Below attached the error screenshot.-Technology: Website : Website not working/Outage -Ordering issue.",7
INC1681210,"Dear Team, Kindly check and rectify the below ordering issue on the Amway website.Issue: Whenever he tries to place the order, an error appears as ""Sorry, something went wrong""",Technology: Website : Website not working/Outage -Ordering issue.,"While replicating the same through ASM we are able to proceed with checkout option for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.","Dear Team, Kindly check and rectify the below ordering issue on the Amway website.Issue: Whenever he tries to place the order, an error appears as ""Sorry, something went wrong""-Technology: Website : Website not working/Outage -Ordering issue.",7
INC1665277,ADSP unable to login.Kindly do the needful.,Technology: Website : Website not working/Outage -Login issue.,"Please try in Incognito mode once.
For now they can login with the same password shown in Image in the error.",ADSP unable to login.Kindly do the needful.-Technology: Website : Website not working/Outage -Login issue.,7
INC1690681,Products getting added to the cart but on opening the same is showing empty.,Technology: Website : Website not working/Outage -Ordering issue.,"corrupted cart has been removed for the user, kindly verify now.
If issue still persists fell free to raise a new ticket with error screenshot.",Products getting added to the cart but on opening the same is showing empty.-Technology: Website : Website not working/Outage -Ordering issue.,7
INC1691443,"Hi Team, ADSP has complained that while trying to place orders or scrolling and getting the error msg ""Sorry, something went wrong"". Kindly check and do the needful. feeling very very annoyed with the screen that comes everytime whenever I order or scrolling for something there that depicts,""Sorry Something Went Wrong"" Now it is very very disturbing for me...I also investigated that this problem is occuring only for my ADSP no and my mobile. What should I do ???Please don't avoid the problem by saying that it's an Hybris issue...Please resolve it.",Technology: Website : Website not working/Outage -Ordering issue.,"While replicating the same through ASM we are able to proceed with checkout for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.","Hi Team, ADSP has complained that while trying to place orders or scrolling and getting the error msg ""Sorry, something went wrong"". Kindly check and do the needful. feeling very very annoyed with the screen that comes everytime whenever I order or scrolling for something there that depicts,""Sorry Something Went Wrong"" Now it is very very disturbing for me...I also investigated that this problem is occuring only for my ADSP no and my mobile. What should I do ???Please don't avoid the problem by saying that it's an Hybris issue...Please resolve it.-Technology: Website : Website not working/Outage -Ordering issue.",7
INC1691937,"Dear team, This ADSP not able to place order online , there are one msg showing at the time of ordering "" sorry ,something went wrong""Please check and solve the problem.",Technology: Website : Website not working/Outage -Ordering issue.,"As checked there is an issue with a cart and now we have deleted the corrupted cart and try to add product in cart is working fine.
please ask user to check the same.","Dear team, This ADSP not able to place order online , there are one msg showing at the time of ordering "" sorry ,something went wrong""Please check and solve the problem.-Technology: Website : Website not working/Outage -Ordering issue.",7
INC1694043,"Hi Team,Please assist wit the query, ADSP informed unable to place order from the website. Attached error persists.",Technology: Website : Website not working/Outage -Ordering issue.,"Please try to place the order again, it is an intermittent issue,
Please try to place order again an order has been placed on
meanwhile we are working on it.","Hi Team,Please assist wit the query, ADSP informed unable to place order from the website. Attached error persists.-Technology: Website : Website not working/Outage -Ordering issue.",7
INC1655389,error video attached. Not able to add product in cart message showing something went wrong,Technology: Website : Website not working/Outage -Ordering issue.,"Due to hundreds of product available in cart, sold out products were not visible.
We have removed the sold out products.
Kindly check again the cart now and try again.
Please feel free to raise new incident in case of any issue.",error video attached. Not able to add product in cart message showing something went wrong-Technology: Website : Website not working/Outage -Ordering issue.,7
INC1706376,"Hi Team, Kindly check and support in resolving the issue. ADSP Issue: ADSP is trying to log in at www.amway.in but is unable to access his account.",Technology: Website : Website not working/Outage -Login issue.,"While replicating the same through ASM we are able to access the website for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.","Hi Team, Kindly check and support in resolving the issue. ADSP Issue: ADSP is trying to log in at www.amway.in but is unable to access his account.-Technology: Website : Website not working/Outage -Login issue.",7
INC1702473,"HI Team,PC wants to place the order on , But when entering Pin code its reflecting as Andhra Pradesh",Technology: Website : Website not working/Outage -Ordering issue.,"Pin code is mapped with , please ask user to verify now.
if issue still persists feel free to raise a new ticket.","HI Team,PC wants to place the order on , But when entering Pin code its reflecting as Andhra Pradesh-Technology: Website : Website not working/Outage -Ordering issue.",7
INC1691421,Cart count is showing products but on opening same is showing empty,Technology: Website : Website not working/Outage -Ordering issue.,"Corrupted cart has been deleted, please ask user to try now.",Cart count is showing products but on opening same is showing empty-Technology: Website : Website not working/Outage -Ordering issue.,7
INC1678480,"Dear Team, As complained by the ADSP they are facing the issues in placing the orders. Getting the above attached error. Pls check & do the needful.",Technology: Website : Website not working/Outage -Ordering issue.,"We have verified and could not find any failed order for ABO. Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.
","Dear Team, As complained by the ADSP they are facing the issues in placing the orders. Getting the above attached error. Pls check & do the needful.-Technology: Website : Website not working/Outage -Ordering issue.",7
INC1704882,"Hi Team, is unable to order products and the below error is appearing",Technology: Website : Website not working/Outage -Ordering issue.,"While replicating the same through ASM we are able to proceed with checkout for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.","Hi Team, is unable to order products and the below error is appearing-Technology: Website : Website not working/Outage -Ordering issue.",7
INC1691458,"Hi Team, Due to some Technical issue this ADSP Not able To place Order On Web Site Please Check Thanks & Regards",Technology: Website : Website not working/Outage -Ordering issue.,"As checked there is an issue with a cart , we have deleted the corrupted cart and try to add product in cart is working fine.
please ask user to try again. ","Hi Team, Due to some Technical issue this ADSP Not able To place Order On Web Site Please Check Thanks & Regards-Technology: Website : Website not working/Outage -Ordering issue.",7
INC1688973,"Hi Team, PC is getting attached error while trying to place the order. Please check the error screenshot and help to resolve the complaint.",Technology: Website : Website not working/Outage -Ordering issue.,"The ABO profile is not linked, and they cannot login, how come they tried to place order without login ?
Please request them to do forget password and try to login ","Hi Team, PC is getting attached error while trying to place the order. Please check the error screenshot and help to resolve the complaint.-Technology: Website : Website not working/Outage -Ordering issue.",7
INC1685470,"want to order through website , But when he want to create group order unable due to system error- GKP PUC-XPP",Technology: Website : Website not working/Outage -Ordering issue.,"While replicating the same through ASM we are able to proceed with checkout for the user
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.","want to order through website , But when he want to create group order unable due to system error- GKP PUC-XPP-Technology: Website : Website not working/Outage -Ordering issue.",7
INC1692007,The below said ADSP could not be able to order in website. Please find the screenshot. After Products Add the Scrreen not changed kindly check,Technology: Website : Website not working/Outage -Error message pops up on accessing website.,"While replicating the same through ASM we are able to add products in the child cart.
PFA screenshot for your reference.
Please ask user to try again by adding products to child cart and proceed with checkout option.",The below said ADSP could not be able to order in website. Please find the screenshot. After Products Add the Scrreen not changed kindly check-Technology: Website : Website not working/Outage -Error message pops up on accessing website.,7
INC1645529,"Hi Team, Please share digital ID card for ADSP#",Technology : New Entry Model : Updated Digital Card Not Available.;,"Digital card has been uploaded, kindly verify.","Hi Team, Please share digital ID card for ADSP#-Technology : New Entry Model : Updated Digital Card Not Available.;",8
INC1661497,"Dear Team, Kindly upload the updated ID card for ADSP# . As the card available in her profile is expired.",Technology : New Entry Model : Updated Digital Card Not Available.,Please find the attached Digital ID card.,"Dear Team, Kindly upload the updated ID card for ADSP# . As the card available in her profile is expired.-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1647445,"HI Team, Please share the updated digital ID card for ADSP . As on website, ID card with expiry date of is available.",Technology : New Entry Model : Updated Digital Card Not Available.,card is uploaded now with the new dates as per the business logic ,"HI Team, Please share the updated digital ID card for ADSP . As on website, ID card with expiry date of is available.-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1656061,"Dear Team, ADSP# digital ID card in expired. Kindly check and upload the updated ID card in his profile.",Technology : New Entry Model : Updated Digital Card Not Available.,Please find the attached digital card for the user and its already uploaded.,"Dear Team, ADSP# digital ID card in expired. Kindly check and upload the updated ID card in his profile.-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1649863,"Hi Team, Digital ID card with co-applicant name is available on the website forPlease check and share the ID card with the main applicant's name and make this available on the website as well.",Technology : New Entry Model : Updated Digital Card Not Available.,"Hi
Please find the updated digital card attached, same will be uploaded on website as well.
Regards","Hi Team, Digital ID card with co-applicant name is available on the website forPlease check and share the ID card with the main applicant's name and make this available on the website as well.-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1663883,ADS Wants his Contract form because he want to Update the Details for FSSAI license on FSSAI website .,Technology : New Entry Model : Updated Digital Card Not Available.,Please find the attached registration contract for user.,ADS Wants his Contract form because he want to Update the Details for FSSAI license on FSSAI website .-Technology : New Entry Model : Updated Digital Card Not Available.,8
INC1678425,"Dear Team, Please assist in sharing the Digital ID card of main applicant as the same is not available on the website in the document section.",Technology : New Entry Model : Updated Digital Card Not Available.,Please find the attached digital Id card for the user.,"Dear Team, Please assist in sharing the Digital ID card of main applicant as the same is not available on the website in the document section.-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1655257,"Dear Team, We have shared the updated ID card to ADSP on email, however the card in not been uploaded in his profile. Kindly upload the updated Digital ID card in the documents section.Please refer this : .",Technology : New Entry Model : Updated Digital Card Not Available.,"Hi
Kindly ask the user to check now, card has been uploaded.
Regards","Dear Team, We have shared the updated ID card to ADSP on email, however the card in not been uploaded in his profile. Kindly upload the updated Digital ID card in the documents section.Please refer this : .-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1658165,"Dear Team, ADSP# is complaining that main applicant digital ID card is not available in her profile. Kindly check and upload the same. Name of main applica",Technology : New Entry Model : Updated Digital Card Not Available.,Updated Digi Card has been uploaded. Kindly ask user to verify.,"Dear Team, ADSP# is complaining that main applicant digital ID card is not available in her profile. Kindly check and upload the same. Name of main applica-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1648809,"Hi Team, ADSP has complained that his previous FSSAI number is updated on his digital id card available on website. SInce he has updated new FSSAI number . Please issue the ID card with new FSSAi details. Please refer this : .",Technology : New Entry Model : Updated Digital Card Not Available.,"received after 160% breach
Closing as per below update from zendesk-
""Hi Team, kindly close this incident as the Zendesk ticket got closed.""","Hi Team, ADSP has complained that his previous FSSAI number is updated on his digital id card available on website. SInce he has updated new FSSAI number . Please issue the ID card with new FSSAi details. Please refer this : .-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1653656,Updated Digital Card Not Available Request you to please share digital id card # for adsp # Annual sales criteria is met and new entry model.,Technology : New Entry Model : Updated Digital Card Not Available.,Updated Digi Card has been uploaded. Kindly ask user to verify.,Updated Digital Card Not Available Request you to please share digital id card # for adsp # Annual sales criteria is met and new entry model.-Technology : New Entry Model : Updated Digital Card Not Available.,8
INC1666843,"Hi Team, ADSP has complained that the Digital ID card of the primary applicant is not available. Please check and share the ID card on the name of primary applicant",Technology : New Entry Model : Updated Digital Card Not Available.,Please find the attached Dig Card.,"Hi Team, ADSP has complained that the Digital ID card of the primary applicant is not available. Please check and share the ID card on the name of primary applicant-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1641904,Request Digital card in an urgent basis due to fssai,Technology : New Entry Model : Updated Digital Card Not Available.,Please find attached digital card,Request Digital card in an urgent basis due to fssai-Technology : New Entry Model : Updated Digital Card Not Available.,8
INC1688985,"ADSP Main Applt () E Card is not available in Website, Kindly check the do the needful..Only Co Appl is available...",Technology : New Entry Model : Updated Digital Card Not Available.,Please find the attached Digital Id card.,"ADSP Main Applt () E Card is not available in Website, Kindly check the do the needful..Only Co Appl is available...-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1647477,"Hi Team, digital id card available for on website with the name of . Kindly check and share the updated digital id card with the name of SUNANDA SARKAR.",Technology : New Entry Model : Updated Digital Card Not Available.,"Please find the attached digital id card for the abo.
Please feel free to raise new incident in case of any issue.","Hi Team, digital id card available for on website with the name of . Kindly check and share the updated digital id card with the name of SUNANDA SARKAR.-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1665198,"Dear Team, Kindly assist in sharing the digital ID card of the below ADSP on the primary applicant's name. As complained by the ADSP the digital card available on the website is currently issued only in the co-applicant's name and not in the name of the primary applicant. Please share the same with the main applicant's name.",Technology : New Entry Model : Updated Digital Card Not Available.,Please find the attached pdf for user .,"Dear Team, Kindly assist in sharing the digital ID card of the below ADSP on the primary applicant's name. As complained by the ADSP the digital card available on the website is currently issued only in the co-applicant's name and not in the name of the primary applicant. Please share the same with the main applicant's name.-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1648814,"Hi Team, Digital ID card with old expiry date -- is updated for ADSP . Please check and share the ID card with updated expiry details.",Technology : New Entry Model : Updated Digital Card Not Available.,Updated Digi Card has been uploaded. Kindly ask user to verify.,"Hi Team, Digital ID card with old expiry date -- is updated for ADSP . Please check and share the ID card with updated expiry details.-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1659865,"Dear Team, Kindly check and upload the digital ID of the Applicant on the Amway website. Only a Co-applicant ID card is available in their profile.",Technology : New Entry Model : Updated Digital Card Not Available.,Please find the attached digital ID of the Applicant.,"Dear Team, Kindly check and upload the digital ID of the Applicant on the Amway website. Only a Co-applicant ID card is available in their profile.-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1656191,DS Wants his Contract form because he want to Update the Details for FSSAI license on FSSAI website .,Technology : New Entry Model : Updated Digital Card Not Available.,Please fin the attached contract form for the user.,DS Wants his Contract form because he want to Update the Details for FSSAI license on FSSAI website .-Technology : New Entry Model : Updated Digital Card Not Available.,8
INC1647461,"Hi Team, Digital ID card of main applicant is not available on website. Kindly check and share the same and also upload the same on website.",Technology : New Entry Model : Updated Digital Card Not Available.,"AS we checked Digital ID card has been uploaded for user please ask to user try again.
Please feel free to raise new incident in case issue persists.","Hi Team, Digital ID card of main applicant is not available on website. Kindly check and share the same and also upload the same on website.-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1663884,ADS Wants his Contract form because he want to Update the Details for FSSAI license on FSSAI website .,Technology : New Entry Model : Updated Digital Card Not Available.,Please find the attached contract for user .,ADS Wants his Contract form because he want to Update the Details for FSSAI license on FSSAI website .-Technology : New Entry Model : Updated Digital Card Not Available.,8
INC1696667,"Dear Team, ADSP# is complaining that main applicant digital ID card is not available in his profile. Kindly check and upload the same. Name of main applicant",Technology : New Entry Model : Updated Digital Card Not Available.,Please find the attached digital Id card.,"Dear Team, ADSP# is complaining that main applicant digital ID card is not available in his profile. Kindly check and upload the same. Name of main applicant-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1650754,"Hi Team, Please share updated Digital ID card of \ in the name of the current primary applicant # CMA was processed on ADSP account on //.",Technology : New Entry Model : Updated Digital Card Not Available.,"Hi
Updated card has been uploaded, kindly verify.
Regards","Hi Team, Please share updated Digital ID card of \ in the name of the current primary applicant # CMA was processed on ADSP account on //.-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1660651,"Hi Team, Main applicant id card of ADSP is not available on website. Kindly share the same and also upload the same on website.",Technology : New Entry Model : Updated Digital Card Not Available.,Please find the attached digital ID card for the user.,"Hi Team, Main applicant id card of ADSP is not available on website. Kindly share the same and also upload the same on website.-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1641889,"Dear Team, Kindly update on the request and provide the Digital ID card for the below mentioned ADSPs.",Technology : New Entry Model : Updated Digital Card Not Available.,Please find the attached Digital ID card below for all ADSPs.,"Dear Team, Kindly update on the request and provide the Digital ID card for the below mentioned ADSPs.-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1660010,"Hi Team, Kindly check on thequery as the ID card is not available for the Main applicant. Please make this available in ADSP profile.",Technology : New Entry Model : Updated Digital Card Not Available.,Please find the attached Digital ID card for applicant.,"Hi Team, Kindly check on thequery as the ID card is not available for the Main applicant. Please make this available in ADSP profile.-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1678489,"Hi team, Digital ID card of Main applicant is not available on website, only co applicant id card is there. Kindly check and upload the main applicant id card asap.",Technology : New Entry Model : Updated Digital Card Not Available.,Please find the attached digital Id Card for the user.,"Hi team, Digital ID card of Main applicant is not available on website, only co applicant id card is there. Kindly check and upload the main applicant id card asap.-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1684634,"Dear Team, It means the Digital ID card with updated validity will be uploaded to their account only post-5th January . Pls confirm is my understanding is correct.",Technology : New Entry Model : Updated Digital Card Not Available.," was the date on which they changed to BN (ADS ) so the next check for them will be but which comes after 5th of the month so the run will be on the and then the new card will be generated, the date which was getting reflected as was incorrect, I have corrected it , the new card will be generated after
Please connect to Business team if needed, validity of ID card is going to expiry on ","Dear Team, It means the Digital ID card with updated validity will be uploaded to their account only post-5th January . Pls confirm is my understanding is correct.-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1669424,"Hi Team, Please upload the ADSP E-card of Primary Applicant Kanan Gupta on in the ADSP account the website as well as per ADSP request.",Technology : New Entry Model : Updated Digital Card Not Available..,"E-card has been uploaded, please ask to user try again.","Hi Team, Please upload the ADSP E-card of Primary Applicant Kanan Gupta on in the ADSP account the website as well as per ADSP request.-Technology : New Entry Model : Updated Digital Card Not Available..",8
INC1655269,"Customer called and stated that still now ID card is not showing on documents, kindly check and help it out.Please refer this : .",Technology : New Entry Model : Updated Digital Card Not Available.,Please find the attached digital card for the user.,"Customer called and stated that still now ID card is not showing on documents, kindly check and help it out.Please refer this : .-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1679629,"Hi Team, Kindly update the Digital Card on the website as it is showing valid upto",Technology : New Entry Model : Updated Digital Card Not Available.,Please find the attached digital Id card for the user.,"Hi Team, Kindly update the Digital Card on the website as it is showing valid upto-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1663496,"Dear Team,. Kindly share Digital ID card for both the applicant as he is unable to download. Also, co-applicant ID card is not available in profile.",Technology : New Entry Model : Updated Digital Card Not Available.,Please find the attached digital Id cards.,"Dear Team,. Kindly share Digital ID card for both the applicant as he is unable to download. Also, co-applicant ID card is not available in profile.-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1649706,"Dear Team, Kindly check and upload the Primary Applicant ID card in the respective web account of the below ADSP. ID card required for -",Technology : New Entry Model : Updated Digital Card Not Available.,Please find the attached digital card for the ABO.,"Dear Team, Kindly check and upload the Primary Applicant ID card in the respective web account of the below ADSP. ID card required for --Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1678482,ADS Wants his Contract form because he want to Update the Details for FSSAI license on FSSAI website .,Technology : New Entry Model : Updated Digital Card Not Available.,Please find the attached contract form for the user.,ADS Wants his Contract form because he want to Update the Details for FSSAI license on FSSAI website .-Technology : New Entry Model : Updated Digital Card Not Available.,8
INC1671790,"Hi Team, Please check , updated digital id card is not available on the name of primary applicant. Please check and share the same.",Technology : New Entry Model : Updated Digital Card Not Available.,please find the attached pdf of digital card for user .,"Hi Team, Please check , updated digital id card is not available on the name of primary applicant. Please check and share the same.-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1645575,Updated Digital Card Not AvailableRequest you to please share digital id card # for adsp # Annual sales criteria is met.,Technology : New Entry Model : Updated Digital Card Not Available.,"Digital card has been uploaded, kindly verify.",Updated Digital Card Not AvailableRequest you to please share digital id card # for adsp # Annual sales criteria is met.-Technology : New Entry Model : Updated Digital Card Not Available.,8
INC1670391,"Hi team, ID card for main applicant is not available on website. Kindly check and share the same asap.",Technology : New Entry Model : Updated Digital Card Not Available.,Please find attached digital card.,"Hi team, ID card for main applicant is not available on website. Kindly check and share the same asap.-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1654556,ADS Wants his Contract form because he want to Update the Details for FSSAI license on FSSAI website .,Technology : New Entry Model : Updated Digital Card Not Available.,Please find the attached contract form for the user.,ADS Wants his Contract form because he want to Update the Details for FSSAI license on FSSAI website .-Technology : New Entry Model : Updated Digital Card Not Available.,8
INC1648804,: Updated Digital Card Not AvailableCARD IS NOT AVAILABLE IN THE MAIN APPLICANT NAME -- please provide this at earliest....,Technology : New Entry Model : Updated Digital Card Not Available.,Please find the attached Digi Card. ,: Updated Digital Card Not AvailableCARD IS NOT AVAILABLE IN THE MAIN APPLICANT NAME -- please provide this at earliest....-Technology : New Entry Model : Updated Digital Card Not Available.,8
INC1656684,"Hi Team, H has complained that FSSAI Lic No mentioned on his ADSP Digital ID card is incorrect. His correct FSSAI lic no is . Hence please check the same and rectify the same.",Technology : New Entry Model : Updated Digital Card Not Available.,FSSAI Lic No. that is mentioned on the digital card doesn't belongs to a particular user it is a common Amway lic no. for every user digital card.,"Hi Team, H has complained that FSSAI Lic No mentioned on his ADSP Digital ID card is incorrect. His correct FSSAI lic no is . Hence please check the same and rectify the same.-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1651577,"Dear Team, Kindly check and upload the digital ID card of the Applicant on the Amway website. ID card is available only for the co-applicant in their web account on the Amway website.",Technology : New Entry Model : Updated Digital Card Not Available.,Please find attached digital card for the user.,"Dear Team, Kindly check and upload the digital ID card of the Applicant on the Amway website. ID card is available only for the co-applicant in their web account on the Amway website.-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1666841,"Hi Team, ADSP has complained that the Digital ID card of the primary applicant is not available. Please check and upload the ID card on the name of primary applicant",Technology : New Entry Model : Updated Digital Card Not Available.,Please find the attached Digi Card.,"Hi Team, ADSP has complained that the Digital ID card of the primary applicant is not available. Please check and upload the ID card on the name of primary applicant-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1658588,"Dear Team, Main applicant digital ID card is not uploaded in ADSP# profile. Only Co-applicant ID card id uploaded. Kindly check and do the needful.",Technology : New Entry Model : Updated Digital Card Not Available.,"Please find attached digital card, same has been uploaded over website too.","Dear Team, Main applicant digital ID card is not uploaded in ADSP# profile. Only Co-applicant ID card id uploaded. Kindly check and do the needful.-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1655264,"Hi team, Main applicant ID card of is not available on website. Kindly check and share the same.",Technology : New Entry Model : Updated Digital Card Not Available.,Please find the attached digital card for the user.,"Hi team, Main applicant ID card of is not available on website. Kindly check and share the same.-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1651344,"Main applicant card not upload on website, Please do the needful.",Technology : New Entry Model : Updated Digital Card Not Available.,Please find the attached digital card for main applicant.,"Main applicant card not upload on website, Please do the needful.-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1681235,"Dear Team, Kindly go through the complaint details completely before closing the ticket. Validity as per the but in the digital ID card, it is reflecting as valid till . Pls share the reason for the same Pls check and update the correct validity on the digital ID card of the below ADSP. Also, upload the same on the Amway website.",Technology : New Entry Model : Updated Digital Card Not Available.,"The date seems to correct, as the job runs on 5th of every month so will be one year and the job will be running in January for them month so at that time to update the ASC will be checked and renewed and same time digital card will also be renewed.","Dear Team, Kindly go through the complaint details completely before closing the ticket. Validity as per the but in the digital ID card, it is reflecting as valid till . Pls share the reason for the same Pls check and update the correct validity on the digital ID card of the below ADSP. Also, upload the same on the Amway website.-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1696652,"Hi team, ADSP has complained that digital is of co applicant is available on his web account in place of Main Applicant. Kindly check and share the digital id card of main applica",Technology : New Entry Model : Updated Digital Card Not Available.,Please find the attached digital Id card.,"Hi team, ADSP has complained that digital is of co applicant is available on his web account in place of Main Applicant. Kindly check and share the digital id card of main applica-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1660789,"Dear Team, Update ID card is not available in profile. Kindly check and do the needful.",Technology : New Entry Model : Updated Digital Card Not Available.,Please find the attached Digital Id card.,"Dear Team, Update ID card is not available in profile. Kindly check and do the needful.-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1666741,"Hi team, Please check Digital ID card on the name of the primary applicant is not uploaded. Please check and share the same.",Technology : New Entry Model : Updated Digital Card Not Available.,Please find the attached digital Id card.,"Hi team, Please check Digital ID card on the name of the primary applicant is not uploaded. Please check and share the same.-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1656190,DS Wants his Contract form because he want to Update the Details for FSSAI license on FSSAI website.,Technology : New Entry Model : Updated Digital Card Not Available.,Please find the attached contract form for user.,DS Wants his Contract form because he want to Update the Details for FSSAI license on FSSAI website.-Technology : New Entry Model : Updated Digital Card Not Available.,8
INC1659867,customer called and stated that he has transferred his business to his wife as his E-card is displaying on his name kindly check and help us with the same.,Technology : New Entry Model : Updated Digital Card Not Available.,"Digital card has been uploaded on website, kindly verify.",customer called and stated that he has transferred his business to his wife as his E-card is displaying on his name kindly check and help us with the same.-Technology : New Entry Model : Updated Digital Card Not Available.,8
INC1670150,"Dear Team, Kindly check and upload the Digital ID card of the Applicant for the below ADSP on the Amway website. Only Co-applicant ID card available on the Amway website.",Technology : New Entry Model : Updated Digital Card Not Available.,Please find the attached digital id card.,"Dear Team, Kindly check and upload the Digital ID card of the Applicant for the below ADSP on the Amway website. Only Co-applicant ID card available on the Amway website.-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1645574,"Hi team, Digital ID card is not available for ADSP . Kindly share the same and also upload the same on web account.",Technology : New Entry Model : Updated Digital Card Not Available.,"Digital card has been uploaded, kindly verify.","Hi team, Digital ID card is not available for ADSP . Kindly share the same and also upload the same on web account.-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1656110,"Dear Team, Co-applicant ID card is still not uploaded to ADSP# Please check and resolve on priority.Please refer this : Dear Team, Co-applicant ID card is still not uploaded to ADSP Please check and resolve on priority..",Technology : New Entry Model : Updated Digital Card Not Available.,Please find the attached digital card for the users and these cards already uploaded in boss.,"Dear Team, Co-applicant ID card is still not uploaded to ADSP# Please check and resolve on priority.Please refer this : Dear Team, Co-applicant ID card is still not uploaded to ADSP Please check and resolve on priority..-Technology : New Entry Model : Updated Digital Card Not Available.",8
INC1655250,"Technology: New Entry Model: ADR annual sales criteria completed but sponsoring not activated Customer called and stated that they have completed their annual sales criteria and sponsorship also it is showing as unblock, but still they are unable to sponsor ADSP under their, and they are getting error ""This user is not authorized for sponsorship."" kindly have a check and help us on the same at the earliest.",Technology: New Entry Model : ADR annual sales criteria completed but sponsoring not activated.,"Account Synced,Please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screenshot.
","Technology: New Entry Model: ADR annual sales criteria completed but sponsoring not activated Customer called and stated that they have completed their annual sales criteria and sponsorship also it is showing as unblock, but still they are unable to sponsor ADSP under their, and they are getting error ""This user is not authorized for sponsorship."" kindly have a check and help us on the same at the earliest.-Technology: New Entry Model : ADR annual sales criteria completed but sponsoring not activated.",9
INC1663370,"Ads No- Abo Has Completed His Annual Sales Criteria , But Still He Unable To Sponsor.Please refer this : .",Technology: New Entry Model : ADR annual sales criteria completed but sponsoring not activated.,Sponsor block has been removed please ask user to now try again.,"Ads No- Abo Has Completed His Annual Sales Criteria , But Still He Unable To Sponsor.Please refer this : .-Technology: New Entry Model : ADR annual sales criteria completed but sponsoring not activated.",9
INC1671109,ADS Completed the Annual sales criteria but still number is sponsor incapable.,Technology: New Entry Model : ADR annual sales criteria completed but sponsoring not activated.,"Please ask user to try now, block removed base on purchase.",ADS Completed the Annual sales criteria but still number is sponsor incapable.-Technology: New Entry Model : ADR annual sales criteria completed but sponsoring not activated.,9
INC1696544,ADSP is unable to sponsor as he completed the annual sales criteria. below attached screen shot.,Technology: New Entry Model : ADR annual sales criteria completed but sponsoring not activated.,Please ask user to now try again as block has been removed .,ADSP is unable to sponsor as he completed the annual sales criteria. below attached screen shot.-Technology: New Entry Model : ADR annual sales criteria completed but sponsoring not activated.,9
INC1663368,"Hi Team, ADS Partner is unable to sponsor ADR as she is getting error that This user is not authorized for sponsorship. So pls look in to this error and resolve it on priority basis. There are two difference notes in BOSS: . In BOSS notes its showing sponsor is block due to annual sales criteria not fulfilled@. In account history of ADS Partner its showing Days(Annual) Sales Criteria Met@ For your ready reference pls find the below screen shot. Error screen shot:-",Technology: New Entry Model : ADR annual sales criteria completed but sponsoring not activated.,"User able to sponsor now, please find the attached screenshot.","Hi Team, ADS Partner is unable to sponsor ADR as she is getting error that This user is not authorized for sponsorship. So pls look in to this error and resolve it on priority basis. There are two difference notes in BOSS: . In BOSS notes its showing sponsor is block due to annual sales criteria not fulfilled@. In account history of ADS Partner its showing Days(Annual) Sales Criteria Met@ For your ready reference pls find the below screen shot. Error screen shot:--Technology: New Entry Model : ADR annual sales criteria completed but sponsoring not activated.",9
INC1654648,"Ads Has Annual Sales Criteria Fulfill ,But Still Ads has Not Able to Sponsor Ads.",Technology: New Entry Model : ADR annual sales criteria completed but sponsoring not activated.,"user did not completed the ASC for year , so blocks are there
no orders in year cycle so blocks were in place by MDMS job.
all orders mentioned above are for year, please connect to business for more clarity ","Ads Has Annual Sales Criteria Fulfill ,But Still Ads has Not Able to Sponsor Ads.-Technology: New Entry Model : ADR annual sales criteria completed but sponsoring not activated.",9
INC1681196,"ADS has already completed Annual Sales Criteria, but it is showing Incorrect Annual Sales report on BOSS and but sponsoring not activated",Technology: New Entry Model : ADR annual sales criteria completed but sponsoring not activated.,"HI CS
The order number 1 until 5 is counted on the sale criteria expiry on 15-Aug-2023 and is MET.
The order number 6 is counted on latest sale criteria, which started on 16-Aug-2023 and expire on 15-Aug-2023. Currently the latest sale still not met yet.
","ADS has already completed Annual Sales Criteria, but it is showing Incorrect Annual Sales report on BOSS and but sponsoring not activated-Technology: New Entry Model : ADR annual sales criteria completed but sponsoring not activated.",9
INC1696547,ABO has fulfilled ASC but is still unable to sponsor under her. Kindly look into this.,Technology: New Entry Model : ADR annual sales criteria completed but sponsoring not activated.,Block has been removed please ask user to try again now.,ABO has fulfilled ASC but is still unable to sponsor under her. Kindly look into this.-Technology: New Entry Model : ADR annual sales criteria completed but sponsoring not activated.,9
INC1671105,adsp has completed the annual sales criteria still sponsoring is blocked. please check and do the needful. pc total purchases amount,Technology: New Entry Model : ADR annual sales criteria completed but sponsoring not activated.,"As we checked user is able to sponsor, please find the screenshot.",adsp has completed the annual sales criteria still sponsoring is blocked. please check and do the needful. pc total purchases amount-Technology: New Entry Model : ADR annual sales criteria completed but sponsoring not activated.,9
INC1641980,Please find order detail sheet also in which PC order details are also more than below orders in given time period also. ADR # ADR Name DOJ Annual Criteria completion day,Technology: New Entry Model : ADR annual sales criteria completed but sponsoring not activated.,"Hi
As we checked, user is sponsor capable.
Kindly check again and if still issue please share screenhot of error
Regards",Please find order detail sheet also in which PC order details are also more than below orders in given time period also. ADR # ADR Name DOJ Annual Criteria completion day-Technology: New Entry Model : ADR annual sales criteria completed but sponsoring not activated.,9
INC1673537,ADS annual sales criteria completed but sponsoring not activated,Technology: New Entry Model : ADR annual sales criteria completed but sponsoring not activated.,"Account Synced ,Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.",ADS annual sales criteria completed but sponsoring not activated-Technology: New Entry Model : ADR annual sales criteria completed but sponsoring not activated.,9
INC1641822,"Dear Team, User is unable to update the FSSAI details via website you are requested to please check the same and suggest us accordingly. He is not able to save it after uploading Attached screenshot. ADSP is unable to save FSSAI details.Kindly get it checked and resolved.Copy Registration certificate is attached.",Business : FSSAI : Unable to add/update FSSAI details.,Closing as requested y user ,"Dear Team, User is unable to update the FSSAI details via website you are requested to please check the same and suggest us accordingly. He is not able to save it after uploading Attached screenshot. ADSP is unable to save FSSAI details.Kindly get it checked and resolved.Copy Registration certificate is attached.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1647369,"ADSP is unable to upload FSSAI receipt on website , kindly assist .please find below FSSAI receipt",Business : FSSAI : Unable to upload the FSSAI document.,Please ask user to try again as FSSAI details has been removed.,"ADSP is unable to upload FSSAI receipt on website , kindly assist .please find below FSSAI receipt-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1643704,Leader is unable to update the FSSAI receipt as the save button is not workingKindly remove the multiple FSSAI registration entries from MDMS.,Business : FSSAI : FSSAI Registration Status.,"Ask user to upload now we have deleted the corrupt Data from DB, Replace of old can be done by new now, if they face error ask them to send the FSSAI REGISTRATION PDF , we will try from backend to upload.",Leader is unable to update the FSSAI receipt as the save button is not workingKindly remove the multiple FSSAI registration entries from MDMS.-Business : FSSAI : FSSAI Registration Status.,10
INC1647346,"ADSP unable to upload the FSSAI document, Save button is not getting activatedAttached screen shot",Business : FSSAI : Unable to upload the FSSAI document.,"There are no restriction from our side. Please ask user to upload at your end, if they face error ask them to send the FSSAI REGISTRATION PDF , we will try from backend to upload.","ADSP unable to upload the FSSAI document, Save button is not getting activatedAttached screen shot-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1644324,"Dear Team, is not able to upload the FSSAI document and the details in profile.",Business : FSSAI : Unable to upload the FSSAI document.,Please ask user to now try again as expiry FSSAI details has been removed.,"Dear Team, is not able to upload the FSSAI document and the details in profile.-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1644595,"Dear Team, ADSP is unable to update his FSSAI registration detail. Kindly check and resolve.",Business : FSSAI : Unable to add/update FSSAI details.,"BCR has been removed please ask user to now try again.
","Dear Team, ADSP is unable to update his FSSAI registration detail. Kindly check and resolve.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1644591,"Customer called and stated that they are not able to update FSSAI details as they have applied for new register, kindly please check and resolve the issue at the earliest.",Business : FSSAI : Unable to add/update FSSAI details.,"Close notes copied from Parent Incident: Duplicate entries are deleted as a workaround,
please ask user to try entering the details again they will e able to enter the details now.","Customer called and stated that they are not able to update FSSAI details as they have applied for new register, kindly please check and resolve the issue at the earliest.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1651327,ADS trying to update the FSSAI details on web but unable to do the same. As it is showing error : Account is Blacklisted. Screenshot of the same is attached. kindly look into the matter and do the needful for this.,Business : FSSAI : Unable to add/update FSSAI details.,BCR has been removed please ask user to now try again.,ADS trying to update the FSSAI details on web but unable to do the same. As it is showing error : Account is Blacklisted. Screenshot of the same is attached. kindly look into the matter and do the needful for this.-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1651349,"Customer called and stated that they are unable to upload FSSAI in Amway website, as the submit button was not able to click, kindly have a check and help us on the same.",Business : FSSAI : Unable to upload the FSSAI document.,"Hi
Please ask the user to try uploading the document now, if still any issue kindly provide error screenshot and the document so that we can try uploading same.
Regards","Customer called and stated that they are unable to upload FSSAI in Amway website, as the submit button was not able to click, kindly have a check and help us on the same.-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1641798,"Dear Team, ADSP is unable upload the FSSAI document and details on profile. Attached the document and the error.",Business : FSSAI : Unable to add/update FSSAI details.,"Ask user to upload now we have deleted the corrupt Data from DB, Replace of old can be done by new now, if they face error ask them to send the FSSAI REGISTRATION PDF , we will try from backend to upload.","Dear Team, ADSP is unable upload the FSSAI document and details on profile. Attached the document and the error.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1642818,"Dear Team, is not able to update the FSSAI registration details.",Business : FSSAI : Unable to add/update FSSAI details.,Please ask user to now try again as expiry FSSAI details has been removed .,"Dear Team, is not able to update the FSSAI registration details.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1641856,ADSP has unable to update the new FSSAI Reg.No. due to his already existing FSSAI No showing in personal details whichnot editable and also starting date & expiry date edited. New FSSAI Starting ..Expiring .. Please suggest.,Business : FSSAI : Unable to add/update FSSAI details.,"As checked the new details that are requested by user has already been updated, kindly verify.
Please find attached screenshot for your reference.",ADSP has unable to update the new FSSAI Reg.No. due to his already existing FSSAI No showing in personal details whichnot editable and also starting date & expiry date edited. New FSSAI Starting ..Expiring .. Please suggest.-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1647342,"Daer Team, The ADSP is unable to update the FSSAI acknowledgment number on the website. They are unable to click on the SAVE option. Please check & do the needful. They have shared the acknowledgment receipt copy.",Business : FSSAI : Unable to add/update FSSAI details.,"Hi
Please ask the user to try now, if still any issue please share error screenshot.
Regards","Daer Team, The ADSP is unable to update the FSSAI acknowledgment number on the website. They are unable to click on the SAVE option. Please check & do the needful. They have shared the acknowledgment receipt copy.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1665855,"Hi Team, is unable to upload the FSSAI receipt. attached video and error appearing while saving.",Business : FSSAI : Unable to upload the FSSAI document.,Please ask user to try again as expiry fssai details has been removed .,"Hi Team, is unable to upload the FSSAI receipt. attached video and error appearing while saving.-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1651329,"Hi Team, Please delete the FSSAI details from ADSP account The FSSAI number & details# are registered in the name of Minati Roy and ADSP# has updated incorrect details. The ADSP# disconnected the calls not responding. The Sponsor not contactable",Business : FSSAI : Unable to upload the FSSAI document.,"Hi
The requested details has been deleted.
Regard","Hi Team, Please delete the FSSAI details from ADSP account The FSSAI number & details# are registered in the name of Minati Roy and ADSP# has updated incorrect details. The ADSP# disconnected the calls not responding. The Sponsor not contactable-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1678706,customer called and stated that they are Unable to upload the FSSAI document in Amway website as they are getting the error as FSSAI registration should be unique from kindly please check and help with the same as soon as possible.,Business : FSSAI : Unable to upload the FSSAI document.,As checked through ASM mode their is no error from our end please ask user to try again and if still error occurs feel free to raise new incident and share the error screenshot and share the FSSAI details . ,customer called and stated that they are Unable to upload the FSSAI document in Amway website as they are getting the error as FSSAI registration should be unique from kindly please check and help with the same as soon as possible.-Business : FSSAI : Unable to upload the FSSAI document.,10
INC1691224,"Dear Team, ADSP# has updated their FSSAI detail today, but unable getting error while placing order. Kindly check and resolve the issue.",Business : FSSAI : FSSAI Enquiry.,"FSSAI Blocks has been removed, please ask user to try now.","Dear Team, ADSP# has updated their FSSAI detail today, but unable getting error while placing order. Kindly check and resolve the issue.-Business : FSSAI : FSSAI Enquiry.",10
INC1683703,In our system already FSSAI certificate details updated but ADSP received this error every time she login to website.,Business : FSSAI : FSSAI Enquiry.,"Close notes copied from Parent Incident: Blocks are now Remove for the ABOs, Please check
In case of any issue Please let us know ",In our system already FSSAI certificate details updated but ADSP received this error every time she login to website.-Business : FSSAI : FSSAI Enquiry.,10
INC1641871,ADS trying to update the FSSAI details on the website but unable to do the same. Screenshot of the same is attached.,Business : FSSAI : Unable to add/update FSSAI details.,"ask user to upload now we have deleted the corrupt Data from DB, Replace of old can be done by new now, if they face error ask them to send the FSSAI REGISTRATION PDF , we will try from backend to upload.",ADS trying to update the FSSAI details on the website but unable to do the same. Screenshot of the same is attached.-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1669433,ADSP Unable to upload the FSSAI document in amway website.please remove old details.,Business : FSSAI : Unable to upload the FSSAI document.,Expiry details has been removed please ask user to now try again.,ADSP Unable to upload the FSSAI document in amway website.please remove old details.-Business : FSSAI : Unable to upload the FSSAI document.,10
INC1704292,"ADSP updated the FSSAI details on the website, even though the below pop-up message is showing. Kindly check and remove the Pop-up message "" Your FSSAI registration is not complete or expired!"" and confirm.",Business : FSSAI : FSSAI Enquiry.,"FSSAI blocks has been removed for the user.
please ask user to check now if issue still persists feel free to raise a new ticket with error screenshot.","ADSP updated the FSSAI details on the website, even though the below pop-up message is showing. Kindly check and remove the Pop-up message "" Your FSSAI registration is not complete or expired!"" and confirm.-Business : FSSAI : FSSAI Enquiry.",10
INC1647363,ADSP Unable to upload the FSSAI document in Amway website.,Business : FSSAI : Unable to upload the FSSAI document.,Please ask user to try again as FSSAI details has been removed.,ADSP Unable to upload the FSSAI document in Amway website.-Business : FSSAI : Unable to upload the FSSAI document.,10
INC1685482,"updated the FSSAI details even though the below pop-up message is showing. Kindly check and remove the Pop-up message "" Your FSSAI registration is not complete or expired!"" and confirm.",Business : FSSAI : FSSAI Enquiry.,"Close notes copied from Parent Incident: Blocks are now Remove for the ABOs, Please check
In case of any issue Please let us know ","updated the FSSAI details even though the below pop-up message is showing. Kindly check and remove the Pop-up message "" Your FSSAI registration is not complete or expired!"" and confirm.-Business : FSSAI : FSSAI Enquiry.",10
INC1643813,"Dear Team,",Business : FSSAI : Unable to add/update FSSAI details.,"FSSAI details has been updated, kindly verify.","Dear Team,-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1660093,Unable to edit Expiry date in website. Pls check and do the needful.,Business : FSSAI : Unable to add/update FSSAI details.,"Please ask user to update there FSSAI details now we have delete the corrupted entry of FSSAI.
If issue still persists feel free to raise anew ticket with the FSSAI certificate so that we can try uploading it from backend.",Unable to edit Expiry date in website. Pls check and do the needful.-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1649896,Unable to add digits in acknowledgment number column. Only digits are accepting.,Business : FSSAI : Unable to add/update FSSAI details.,Can be added 14 or more than 14 with dates and PDF?,Unable to add digits in acknowledgment number column. Only digits are accepting.-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1644310,"Dear Team, ADSP# is unable to update FSSAI detail in his profile. Kindly look into this and resolve.",Business : FSSAI : Unable to add/update FSSAI details.,please ask user to now try again as expiry FSSAI Details has been removed .,"Dear Team, ADSP# is unable to update FSSAI detail in his profile. Kindly look into this and resolve.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1643847,ADSP - not able to upload FSSAI Receipt on Web.,Business : FSSAI : Unable to add/update FSSAI details.,Please ask user to try now.,ADSP - not able to upload FSSAI Receipt on Web.-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1641812,"Customer is claiming that they got FSSAI Acknowledgement number & acknowledge receipt, and they are unable to update the license number in Amway website, after filling the acknowledge number the save button is disabled, informed customer to take a screenshot and draft a mail to care, kindly have a check and help us on the same at the earliest.",Business : FSSAI : Unable to upload the FSSAI document.,"Ask user to upload now we have deleted the corrupt Data from DB, Replace of old can be done by new now, if they face error ask them to send the FSSAI REGISTRATION PDF , we will try from backend to upload.","Customer is claiming that they got FSSAI Acknowledgement number & acknowledge receipt, and they are unable to update the license number in Amway website, after filling the acknowledge number the save button is disabled, informed customer to take a screenshot and draft a mail to care, kindly have a check and help us on the same at the earliest.-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1643800,"Unable to add/update FSSAI details, Please find the registration certificate attached and update the same .",Business : FSSAI : Unable to add/update FSSAI details.,"Ask user to upload now we have deleted the corrupt Data from DB, Replace of old can be done by new now, if they face error ask them to send the FSSAI REGISTRATION PDF , we will try from backend to upload.","Unable to add/update FSSAI details, Please find the registration certificate attached and update the same .-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1655292,downloaded ADSP E- CARD. But the valid date is showing '. Therefore she got the message from fssai that her application reverted.,Business : FSSAI : FSSAI Enquiry.,"Please check the attachment, DC is also available on website as well ",downloaded ADSP E- CARD. But the valid date is showing '. Therefore she got the message from fssai that her application reverted.-Business : FSSAI : FSSAI Enquiry.,10
INC1644582,"Dear Team, ADSP is unable to edit the FSSAI detail in his profile. Kindly look into this and resolve.",Business : FSSAI : Unable to add/update FSSAI details.,"Duplicate entries are deleted as a workaround,
please ask user to try entering the details again they will e able to enter the details now.","Dear Team, ADSP is unable to edit the FSSAI detail in his profile. Kindly look into this and resolve.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1660650,"Hi Team, ADSP is getting attached error as ""account is blacklisted"" whole trying to update FSSAI detail. Please check and help to resolve the complaint.",Business : FSSAI : Unable to add/update FSSAI details.,"Suspended for shop selling since Aug'23 for 3 months, suspension ends on 28th November 2023. Kindly place a request post the suspension ends","Hi Team, ADSP is getting attached error as ""account is blacklisted"" whole trying to update FSSAI detail. Please check and help to resolve the complaint.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1641869,"Dear Team, Kindly check and rectify the below FSSAI details updation issue on the Amway website. ADSP",Business : FSSAI : Unable to upload the FSSAI document.,"ask user to upload now we have deleted the corrupt Data from DB, Replace of old can be done by new now, if they face error ask them to send the FSSAI REGISTRATION PDF , we will try from backend to upload.","Dear Team, Kindly check and rectify the below FSSAI details updation issue on the Amway website. ADSP-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1641817,"could not upload FSSAI Certificate on Amway Website, as the save button is not working.",Business : FSSAI : Unable to add/update FSSAI details.,Please ask user to try now.,"could not upload FSSAI Certificate on Amway Website, as the save button is not working.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1654494,customer called and stated that they have updated the FSSAI certificate and while placing the order they are not able to get the %-point upliftment. kindly check and help them out as soon as possible.,Business : FSSAI : FSSAI Enquiry.,"as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production.",customer called and stated that they have updated the FSSAI certificate and while placing the order they are not able to get the %-point upliftment. kindly check and help them out as soon as possible.-Business : FSSAI : FSSAI Enquiry.,10
INC1653497,"Dear Team, The below ADSP is under ROC case-initiated status. However, we are unable to trace the reason for the ROC status. Because of this, he is unable to update the FSSAI details on the Amway website as the error appears as ""Account is blacklisted"". Kindly check and con",Business : FSSAI : Unable to add/update FSSAI details.,"BCR has been removed now. Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.","Dear Team, The below ADSP is under ROC case-initiated status. However, we are unable to trace the reason for the ROC status. Because of this, he is unable to update the FSSAI details on the Amway website as the error appears as ""Account is blacklisted"". Kindly check and con-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1643849,"HI Team, is unable to update FSSAI details due to SAVE button is not enabled. Kindly delete current FSSAI details and update the below FSSAI details asap.",Business : FSSAI : Unable to add/update FSSAI details.,Please ask user to now try again as expiry FSSAI details has been removed .,"HI Team, is unable to update FSSAI details due to SAVE button is not enabled. Kindly delete current FSSAI details and update the below FSSAI details asap.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1660788,system not allowing update of registration certificate,Business : FSSAI : Unable to add/update FSSAI details.,"Blocks has been removed.
closing as requested by the caller.",system not allowing update of registration certificate-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1643842,ADSP - not able to upload FSSAI receipt on Web.,Business : FSSAI : Unable to add/update FSSAI details.,"FSSAI details have already been updated, kindly verify",ADSP - not able to upload FSSAI receipt on Web.-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1643014,save button not working. kindly update from backend.,Business : FSSAI : Unable to add/update FSSAI details.,"ask user to upload now we have deleted the corrupt Data from DB, Replace of old can be done by new now, if they face error ask them to send the FSSAI REGISTRATION PDF , we will try from backend to upload.",save button not working. kindly update from backend.-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1688996,"ADSP Leader raise a complaint that he is already updated the FSSAI Certificate in Website and the same has been reflected in our BOSS system. however, while placing the order in Store the POS ordering system showing the Err ""FSSAI Certificate Not updated"" , attached the Updated details screen shot for your reference, kindly check and resolve the issue. ERR in POS FSSAI updated in BOSS.",Business : FSSAI : FSSAI Registration Status.," Blocks are now Remove for the ABOs, Please check In case of any issue Please let us know","ADSP Leader raise a complaint that he is already updated the FSSAI Certificate in Website and the same has been reflected in our BOSS system. however, while placing the order in Store the POS ordering system showing the Err ""FSSAI Certificate Not updated"" , attached the Updated details screen shot for your reference, kindly check and resolve the issue. ERR in POS FSSAI updated in BOSS.-Business : FSSAI : FSSAI Registration Status.",10
INC1641848,ADSP Unable to upload the FSSAI Details in Amway website & Unable save the details.,Business : FSSAI : Unable to upload the FSSAI document.,"Ask user to upload now we have deleted the corrupt Data from DB, Replace of old can be done by new now, if they face error ask them to send the FSSAI REGISTRATION PDF , we will try from backend to upload.",ADSP Unable to upload the FSSAI Details in Amway website & Unable save the details.-Business : FSSAI : Unable to upload the FSSAI document.,10
INC1647359,"Dear Team, The below ADSP is unable to SAVE the FSSAI acknowledgement receipt details & also unable to upload the document. Please check & do the needful.",Business : FSSAI : Unable to upload the FSSAI document.,Please ask user to try again as FSSAI details has been removed.,"Dear Team, The below ADSP is unable to SAVE the FSSAI acknowledgement receipt details & also unable to upload the document. Please check & do the needful.-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1668513,unable to save FSSAI document on website.,Business : FSSAI : Unable to add/update FSSAI details.,"Hi
Kindly have the user try now.
Regards",unable to save FSSAI document on website.-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1652330,"Hi Team, ADSP is unable to add the FSSAI details the error shows as blacklisted. please check and guide, attached error SS",Business : FSSAI : Unable to add/update FSSAI details.,"BCR removed, user updated the FSSAI card ","Hi Team, ADSP is unable to add the FSSAI details the error shows as blacklisted. please check and guide, attached error SS-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1643882,Please find the acknowledgement receipt and update this on priority so than user can avail points upliftment offer.Last date to upload for availing is --.,Business : FSSAI : Unable to add/update FSSAI details.,FSSAI Details has been updated please check the same.,Please find the acknowledgement receipt and update this on priority so than user can avail points upliftment offer.Last date to upload for availing is --.-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1641818,"Dear Team, is unable to add/upload FSSAI details on Amway website.",Business : FSSAI : Unable to add/update FSSAI details.,"ask user to upload now we have deleted the corrupt Data from DB, Replace of old can be done by new now, if they face error ask them to send the FSSAI REGISTRATION PDF , we will try from backend to upload.","Dear Team, is unable to add/upload FSSAI details on Amway website.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1647334,"Dear Team, The ADSP is unable to upload the FSSAI acknowledgement receipt on the Amway website. Attached above is the acknowledgement receipt.",Business : FSSAI : Unable to add/update FSSAI details.,"Hi Team
Please ask the user to try now, please share an error screenshot if still any issue.
Regards","Dear Team, The ADSP is unable to upload the FSSAI acknowledgement receipt on the Amway website. Attached above is the acknowledgement receipt.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1644297,"Dear Team, is not able to update the FSSAI registration details.",Business : FSSAI : Unable to add/update FSSAI details.,please ask user to now try again as expiry FSSAI details has been removed .,"Dear Team, is not able to update the FSSAI registration details.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1641859,Unable to update FSSAI details. Kindly do the needful.,Business : FSSAI : Unable to add/update FSSAI details.,Please ask user to try now expired FSSAI details has been removed.,Unable to update FSSAI details. Kindly do the needful.-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1674423,"Customer not able to update FSSAI details. FSSAI Registration no. is but showing ""Entered number already exists"".",Business : FSSAI : Unable to add/update FSSAI details.,As we checked provided FSSAI number is already update in ABO . Please find the attached screen shot. ,"Customer not able to update FSSAI details. FSSAI Registration no. is but showing ""Entered number already exists"".-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1647353,"ADSP is unable to upload FSSAI receipt on website , kindly assist .",Business : FSSAI : Unable to upload the FSSAI document.,Please ask user to try again as FSSAI details has been removed.,"ADSP is unable to upload FSSAI receipt on website , kindly assist .-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1668508,ADSP Unable to upload the FSSAI document in Amway website.please remove old details. Screenshot are attached for your reference.,Business : FSSAI : Unable to add/update FSSAI details.,"Hi Team
Please be informed that the FSSAI number as shown in screenshot is already updated.
In the given screenshot user was entering incorrect expiry date this is why he was unable to upload.
Regards
",ADSP Unable to upload the FSSAI document in Amway website.please remove old details. Screenshot are attached for your reference.-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1647343,"Dear Team, The - is unable to update the FSSAI details and document.",Business : FSSAI : Unable to upload the FSSAI document.,"As we checked in the system, we found the provided fssai code 30231004114632284 is already updated in other ABO#7018542602. Kindly coordinate with ABO.","Dear Team, The - is unable to update the FSSAI details and document.-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1641810,"The ADSP experiencing an issue where, after entering all FSSAI information, including the from and to dates and attempting to upload the FSSAI registration acknowledgment documents, the ""Save"" button is unresponsive, preventing the process from proceeding.kindly check and do the needful on urgent basis.",Business : FSSAI : Unable to add/update FSSAI details.,"Ask user to upload now we have deleted the corrupt Data from DB, Replace of old can be done by new now, if they face error ask them to send the FSSAI REGISTRATION PDF , we will try from backend to upload.","The ADSP experiencing an issue where, after entering all FSSAI information, including the from and to dates and attempting to upload the FSSAI registration acknowledgment documents, the ""Save"" button is unresponsive, preventing the process from proceeding.kindly check and do the needful on urgent basis.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1668511,ADSP Unable to upload the FSSAI document in Amway website.please remove old details.,Business : FSSAI : Unable to upload the FSSAI document.,"Hi
Kindly have the user try now.
Regards",ADSP Unable to upload the FSSAI document in Amway website.please remove old details.-Business : FSSAI : Unable to upload the FSSAI document.,10
INC1643808,"Dear Team, is unable to upload the FSSAI registration in his profile. Kindly look into this and resolve.",Business : FSSAI : Unable to upload the FSSAI document.,"Ask user to upload now we have deleted the corrupt Data from DB, Replace of old can be done by new now, if they face error ask them to send the FSSAI REGISTRATION PDF , we will try from backend to upload.","Dear Team, is unable to upload the FSSAI registration in his profile. Kindly look into this and resolve.-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1665323,"Unable to add/update FSSAI details: Please check, is not able to SAVE the FSSAI registration details. When he tries to save the details, the screen freezes and details don't get saved. kindly check and resolve as soon as possible.",Business : FSSAI : Unable to add/update FSSAI details.,Expiry fssai details has been removed please ask user to try again.,"Unable to add/update FSSAI details: Please check, is not able to SAVE the FSSAI registration details. When he tries to save the details, the screen freezes and details don't get saved. kindly check and resolve as soon as possible.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1660092,"Team - when ADS wants to upload the FSSAI certificate error occurs ""Account is Blacklisted""...pls rectify the issue Please refer this : .",Business : FSSAI : Unable to upload the FSSAI document.,Flag removed by legal,"Team - when ADS wants to upload the FSSAI certificate error occurs ""Account is Blacklisted""...pls rectify the issue Please refer this : .-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1668512,ADSP Unable to upload the FSSAI document in Amway website.please remove old details.,Business : FSSAI : Unable to upload the FSSAI document.,"Hi
Kindly have the user try now.
Regards",ADSP Unable to upload the FSSAI document in Amway website.please remove old details.-Business : FSSAI : Unable to upload the FSSAI document.,10
INC1659953,"Dear Sir,It's still not working. It says account is blacklisted. Screenshot attached. Please refer this: .",Business : FSSAI : Unable to upload the FSSAI document.,closing as requested by the caller.,"Dear Sir,It's still not working. It says account is blacklisted. Screenshot attached. Please refer this: .-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1666018,"Dear Team, ADSP is trying to update correct FSSAI detail, but unable to update the same. Kindly remove the detail so that correct detail can be updated.",Business : FSSAI : Unable to add/update FSSAI details.,FSSAI is already uploaded ,"Dear Team, ADSP is trying to update correct FSSAI detail, but unable to update the same. Kindly remove the detail so that correct detail can be updated.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1655288,"Team - when ADS wants to upload the FSSAI certificate error occurs ""Account is Blacklisted""...pls rectify the issue",Business : FSSAI : Unable to upload the FSSAI document.,"Team is working on it and soon user will be able to register the FSSAI details .
","Team - when ADS wants to upload the FSSAI certificate error occurs ""Account is Blacklisted""...pls rectify the issue-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1663844,"Hi Team, ADSP is unable to update the new FSSAI details on website. Please check and help to resolve the complaint. Error screenshot attached.",Business : FSSAI : Unable to add/update FSSAI details.,please ask user to now try again as expiry fssai details has been removed .,"Hi Team, ADSP is unable to update the new FSSAI details on website. Please check and help to resolve the complaint. Error screenshot attached.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1645206,"Dear team, ADSP is unable to upload the fssai document on website when we click on the save option it's not working Please support.",Business : FSSAI : Unable to upload the FSSAI document.,"FSSAI details has been updated, kindly verify.","Dear team, ADSP is unable to upload the fssai document on website when we click on the save option it's not working Please support.-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1643803,save button not working. kindly update data and doc from backend,Business : FSSAI : Unable to add/update FSSAI details.,"FSAAI details has been updated, kindly verify.",save button not working. kindly update data and doc from backend-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1643502,"Hi Team, ADSP is not able to add FSSAI details as SAVE button is not working.",Business : FSSAI : Unable to add/update FSSAI details.,"FSSAI details has been updated, kindly verify.","Hi Team, ADSP is not able to add FSSAI details as SAVE button is not working.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1648943,"Dear Team, Kindly check and rectify the below FSSAI update related issue on the Amway website.while updating the details, the error still appears as- ACCOUNT IS BLACKLISTED.",Business : FSSAI : Unable to upload the FSSAI document.,"FSSAI details has been updated, kindly verify.","Dear Team, Kindly check and rectify the below FSSAI update related issue on the Amway website.while updating the details, the error still appears as- ACCOUNT IS BLACKLISTED.-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1686399,"Customer not able to update FSSAI details. FSSAI Registration no. is but showing ""Entered number already exists"".",Business : FSSAI : Unable to upload the FSSAI document.,"The given fssai details is updated against user
For the given user we can see this details are updated
Please find attached screenshot for your reference ","Customer not able to update FSSAI details. FSSAI Registration no. is but showing ""Entered number already exists"".-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1701209,"ADSP is unable to upload FSSAI document , kindly delete old FSSAI record . Please find the attached sheet.",Business : FSSAI : Unable to upload the FSSAI document.,Please ask user to now try again as old FSSAI details has been removed .,"ADSP is unable to upload FSSAI document , kindly delete old FSSAI record . Please find the attached sheet.-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1644585,"Dear Team, ADSP# is unable to update the FSSAI detail in his profile. Kindly check and resolve.",Business : FSSAI : Unable to add/update FSSAI details.,"Close notes copied from Parent Incident: Duplicate entries are deleted as a workaround,
please ask user to try entering the details again they will e able to enter the details now.","Dear Team, ADSP# is unable to update the FSSAI detail in his profile. Kindly check and resolve.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1658134,"Hi Team, is not able to upload the FSSAI document and details on the profile. Attached is the receipt.",Business : FSSAI : Unable to upload the FSSAI document.,Expiry FSSAI details has been removed please ask user to try again now.,"Hi Team, is not able to upload the FSSAI document and details on the profile. Attached is the receipt.-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1644333,"Business : FSSAI : Unable to upload the FSSAI document Customer called and stated that they are unable to update their FSSAI details and documents in Amway, the save button is disable it is not getting click and even guided to take a screenshot of the error and draft a mail to care.",Business : FSSAI : Unable to upload the FSSAI document.,"Ask user to upload at your end, if they face error ask them to send the FSSAI REGISTRATION PDF , we will try from backend to upload.
","Business : FSSAI : Unable to upload the FSSAI document Customer called and stated that they are unable to update their FSSAI details and documents in Amway, the save button is disable it is not getting click and even guided to take a screenshot of the error and draft a mail to care.-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1661240,ADSP Unable to upload the FSSAI document in amway website.please remove old details.,Business : FSSAI : Unable to add/update FSSAI details.,Please ask user to now try again.as expiry fssai details has been removed .,ADSP Unable to upload the FSSAI document in amway website.please remove old details.-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1641861,"Customer is claiming that they got FSSAI license number, and they are unable to update the license number in Amway website, after filling the license number the save button is disabled, informed customer to take a screenshot and draft a mail to care, kindly have a chcek and help us on the same at the earliest.The attached screenshot and registration certificate shared by the ADSP.",Business : FSSAI : Unable to upload the FSSAI document.,"FSSAI data is now uploaded by user, Please verify ","Customer is claiming that they got FSSAI license number, and they are unable to update the license number in Amway website, after filling the license number the save button is disabled, informed customer to take a screenshot and draft a mail to care, kindly have a chcek and help us on the same at the earliest.The attached screenshot and registration certificate shared by the ADSP.-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1654571,"INCN [DO NOT DELETE THIS LINE] Customer called and stated that they are not able to update the documents on the website as they are not able to save it, kindly please check and resolve the issue at the earliest.",Business : FSSAI : Unable to upload the FSSAI document.,As we checked FSSAI details has been updated. Kindly ask user to check.,"INCN [DO NOT DELETE THIS LINE] Customer called and stated that they are not able to update the documents on the website as they are not able to save it, kindly please check and resolve the issue at the earliest.-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1641845,ADSP many times try update FSSAI. but not save ADSP N,Business : FSSAI : Unable to upload the FSSAI document.,"Ask user to upload now we have deleted the corrupt Data from DB, Replace of old can be done by new now, if they face error ask them to send the FSSAI REGISTRATION PDF , we will try from backend to upload.",ADSP many times try update FSSAI. but not save ADSP N-Business : FSSAI : Unable to upload the FSSAI document.,10
INC1666089,"Dear Team, Kindly check and rectify the below FSSAI details updation issue on the Amway website. Please check and resolve the issue on priority basis",Business : FSSAI : Unable to upload the FSSAI document.,"BCR is removed and FSSAI uploaded.
assigned to l2 queue in Breached state","Dear Team, Kindly check and rectify the below FSSAI details updation issue on the Amway website. Please check and resolve the issue on priority basis-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1647344,"CUSTOMER CALLED AND STATED THAT SHE IS UNABLE TO UPDATE FSSAI REGISTRATION, KINDLY CHECK AND HELP IT OUT.",Business : FSSAI : Unable to upload the FSSAI document.,Please ask user to try again as FSSAI details has been removed.,"CUSTOMER CALLED AND STATED THAT SHE IS UNABLE TO UPDATE FSSAI REGISTRATION, KINDLY CHECK AND HELP IT OUT.-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1647332,"Hi team, not able to update the FSSAI details as SAVE option in not working. Kindly delete thc current FSSAI details and update the attached FSSAI details.",Business : FSSAI : Unable to add/update FSSAI details.,"Hi Team
We have uploaded the given FSSAI certificate, kindly check.
Regards","Hi team, not able to update the FSSAI details as SAVE option in not working. Kindly delete thc current FSSAI details and update the attached FSSAI details.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1641807,"Dear Team, Kindly ignore the above attachment and check this attachment. Theis unable to update the FSSAI details and upload the FSSAI document in profile. Kindly check and do the needful. Attached is the screenshot of the FSSAI receipt.",Business : FSSAI : Unable to add/update FSSAI details.,"As checked user has already updated FSSAI details, kindly verify.","Dear Team, Kindly ignore the above attachment and check this attachment. Theis unable to update the FSSAI details and upload the FSSAI document in profile. Kindly check and do the needful. Attached is the screenshot of the FSSAI receipt.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1644325,"Hi Team, ADSP is unable to update new FSSAI details as the save tab is not working. Please remove the old FSSAI details and help to resolve the complaint.",Business : FSSAI : Unable to add/update FSSAI details.,please ask user to now try again as expiry FSSAI details has been removed .,"Hi Team, ADSP is unable to update new FSSAI details as the save tab is not working. Please remove the old FSSAI details and help to resolve the complaint.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1644323,"Dear Team, The ADSP# is unable to upload the FSSAI details",Business : FSSAI : Unable to upload the FSSAI document.,please ask user to now try again as expiry FSSAI Details has been removed .,"Dear Team, The ADSP# is unable to upload the FSSAI details-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1669675,customer called and stated that FSSAI upliftment is not getting added and the order numbers are kindly please check and help as soon as possible.,Business : FSSAI : FSSAI Enquiry.,User was added to the oromo after placing the mentioned orders. Kindly co-ordinate with business regarding the same.,customer called and stated that FSSAI upliftment is not getting added and the order numbers are kindly please check and help as soon as possible.-Business : FSSAI : FSSAI Enquiry.,10
INC1644321,"Dear Team, ADSP is not able to update the FSSAI registration details.",Business : FSSAI : Unable to add/update FSSAI details.,Please ask user to now try again as expiry FSSAI details has been removed.,"Dear Team, ADSP is not able to update the FSSAI registration details.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1651586,"Hi Team, FSSAI Acknowledgment is showing updated however registration certificate is not showing uploaded. Please check again.Please refer this : .",Business : FSSAI : Unable to upload the FSSAI document.,"certificate refers to registration FSSAI document and Acknowledgment number refer to same.
now user had only clicked on ""applied"" not on ""registration"" when the type was asked.
corrected as of now ","Hi Team, FSSAI Acknowledgment is showing updated however registration certificate is not showing uploaded. Please check again.Please refer this : .-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1644571,"Hi Team, ADSP is unable to add the FSSAI details on the website. The Save option is not workingPlease check & assist with a resolution.",Business : FSSAI : Unable to add/update FSSAI details.,"Close notes copied from Parent Incident: Duplicate entries are deleted as a workaround,
please ask user to try entering the details again they will e able to enter the details now.
Incident 'INC1644571' closed based on closure of task 'INC1644582'
Duplicate entries are deleted as a workaround,
please ask user to try entering the details again they will e able to enter the details now.","Hi Team, ADSP is unable to add the FSSAI details on the website. The Save option is not workingPlease check & assist with a resolution.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1644584,"Dear Team, ADSP# is not able to update the FSSAI registration details.",Business : FSSAI : Unable to add/update FSSAI details.,"Close notes copied from Parent Incident: Duplicate entries are deleted as a workaround,
please ask user to try entering the details again they will e able to enter the details now.","Dear Team, ADSP# is not able to update the FSSAI registration details.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1648802,"Hi,I have able to upload FASSAI payment receipt on Amway site now, pls check and confirm.Pls provide me % uplifting as per process as this delay is due to Technical error at Amway end.Please refer this : .",Business : FSSAI : Unable to upload the FSSAI document.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
","Hi,I have able to upload FASSAI payment receipt on Amway site now, pls check and confirm.Pls provide me % uplifting as per process as this delay is due to Technical error at Amway end.Please refer this : .-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1641831,customer called and stated that they are unable to add their FSSAI receipt. kindly please check and help.,Business : FSSAI : Unable to upload the FSSAI document.,Please ask user to try now expired FSSAI details has been removed.,customer called and stated that they are unable to add their FSSAI receipt. kindly please check and help.-Business : FSSAI : Unable to upload the FSSAI document.,10
INC1671085,Unable to upload FSSAI Documents on website.,Business : FSSAI : Unable to add/update FSSAI details.,details updated now ,Unable to upload FSSAI Documents on website.-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1647340,"Dear Team, The ADSP is facing challenges in updating the FSSAI documents. Unable to click on the SAVE option.",Business : FSSAI : Unable to add/update FSSAI details.,"Hi Team
Please ask user to try uploading again and if the issue still persists please share the pdf of the certificate so that we can try from our end,
Regards","Dear Team, The ADSP is facing challenges in updating the FSSAI documents. Unable to click on the SAVE option.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1656041,and he is the main applicant. But instead of his ADSP E-CARD in document there is only his wife name Noor Dasmunshi's ADSP E-CARD present. Therefore requesting you to kindly incorporate ADSP E-CARD in the document so he can process the fssai registration.,Business : FSSAI : FSSAI Enquiry.,PFA digital card for the user.,and he is the main applicant. But instead of his ADSP E-CARD in document there is only his wife name Noor Dasmunshi's ADSP E-CARD present. Therefore requesting you to kindly incorporate ADSP E-CARD in the document so he can process the fssai registration.-Business : FSSAI : FSSAI Enquiry.,10
INC1684690,"Hi Team, has updated their FSSAI details on amway website, however they are getting the attached msg on the website. Please check and help to resolve the same.",Business : FSSAI : FSSAI Enquiry.,"Blocks are now Remove for the ABOs, Please check
In case of any issue Please let us know ","Hi Team, has updated their FSSAI details on amway website, however they are getting the attached msg on the website. Please check and help to resolve the same.-Business : FSSAI : FSSAI Enquiry.",10
INC1650751,"Hi Team, Please check, ADSP is getting attached error as ""Entered details already exists"" while trying to update the FSSAI details. Please check and help to resolve the complaint.",Business : FSSAI : Unable to add/update FSSAI details.,"As we checked in the system, we found the provided fssai code is already updated in other ABO#. Kindly coordinate with ABO.","Hi Team, Please check, ADSP is getting attached error as ""Entered details already exists"" while trying to update the FSSAI details. Please check and help to resolve the complaint.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1641797,ADSP - is not able to upload the acknowledgement receipt on Web. The save button option is not working,Business : FSSAI : Unable to add/update FSSAI details.,"Ask user to upload now we have deleted the corrupt Data from DB, Replace of old can be done by new now, if they face error ask them to send the FSSAI REGISTRATION PDF , we will try from backend to upload.",ADSP - is not able to upload the acknowledgement receipt on Web. The save button option is not working-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1644332,"ADSP is unable to upload FSSAI receipt on website , kindly assist . please find below attached FSSAI receipt.",Business : FSSAI : Unable to upload the FSSAI document.,Please ask user to now try again as expiry FSSAI details has been removed.,"ADSP is unable to upload FSSAI receipt on website , kindly assist . please find below attached FSSAI receipt.-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1644303,"ADSP \ is unable to upload FSSAI receipt on website , kindly assist .",Business : FSSAI : Unable to upload the FSSAI document.,Please ask user to now try again as expiry FSSAI details has been removed.,"ADSP \ is unable to upload FSSAI receipt on website , kindly assist .-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1641868,Unable to upload the FSSAI document . Please check and update,Business : FSSAI : Unable to upload the FSSAI document.,"FSSAI details has been updated, kindly verify.",Unable to upload the FSSAI document . Please check and update-Business : FSSAI : Unable to upload the FSSAI document.,10
INC1647364,"Hi Team, ADSP is not able to update the new FSSAI details. Please remove the old details and help to resolve the complaint.",Business : FSSAI : Unable to add/update FSSAI details.,Please ask user to try again as FSSAI details has been removed.,"Hi Team, ADSP is not able to update the new FSSAI details. Please remove the old details and help to resolve the complaint.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1694196,"ADSP updated the FSSAI details even though the below pop-up message is showing. Kindly check and remove the Pop-up message "" Your FSSAI registration is not complete or expired!"" and confirm.",Business : FSSAI : FSSAI Enquiry.,As block has been removed please ask user to try again clearing cache and old browser history if still same error occurs feel free to raise new incident.,"ADSP updated the FSSAI details even though the below pop-up message is showing. Kindly check and remove the Pop-up message "" Your FSSAI registration is not complete or expired!"" and confirm.-Business : FSSAI : FSSAI Enquiry.",10
INC1642820,"Dear Team, The ADSP # is not able to update the FSSAI details and document. Attached is the FSSAI receipt. Co-applicant details added in profile.",Business : FSSAI : Unable to upload the FSSAI document.,"Details has been updated, kindly verify now.","Dear Team, The ADSP # is not able to update the FSSAI details and document. Attached is the FSSAI receipt. Co-applicant details added in profile.-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1641790,"Hi Team, ADSP is unable to add the FSSAI details on the website. The Save option is not workingPlease check & assist with a resolution. ADSP",Business : FSSAI : Unable to add/update FSSAI details.,"Ask user to upload now we have deleted the corrupt Data from DB, Replace of old can be done by new now, if they face error ask them to send the FSSAI REGISTRATION PDF , we will try from backend to upload.","Hi Team, ADSP is unable to add the FSSAI details on the website. The Save option is not workingPlease check & assist with a resolution. ADSP-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1642997,save button not working. fssai data and doc to be updated from backend.,Business : FSSAI : Unable to add/update FSSAI details.,"ask user to upload now we have deleted the corrupt Data from DB, Replace of old can be done by new now, if they face error ask them to send the FSSAI REGISTRATION PDF , we will try from backend to upload.",save button not working. fssai data and doc to be updated from backend.-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1643500,save button not working. fssai data and doc to be updated from backend.,Business : FSSAI : Unable to add/update FSSAI details.,"FSAAI details have already been updated, kindly verify.",save button not working. fssai data and doc to be updated from backend.-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1665162,ADS Wants his Contract form because he want to Update the Details for FSSAI license on FSSAI website .,Business : FSSAI : FSSAI Registration Status.,Please find the attached pdf for contract of user .,ADS Wants his Contract form because he want to Update the Details for FSSAI license on FSSAI website .-Business : FSSAI : FSSAI Registration Status.,10
INC1641866,"Dear Team, The below ADSP is unable to update the FSSAI details and upload the document. Attached FSSAI document for reference. Kindly check and support.",Business : FSSAI : Unable to add/update FSSAI details.,Please ask user to try now expired FSSAI details has been removed.,"Dear Team, The below ADSP is unable to update the FSSAI details and upload the document. Attached FSSAI document for reference. Kindly check and support.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1700744,"customer is not able to add FSSAI details, while checking, old certificate details are already uploaded, customer is not able to change the details, kindly have a check and help with the resolution at earliest.",Business : FSSAI : Unable to add/update FSSAI details.,The old FSSAI details for user removed. Please ask user to now try again.,"customer is not able to add FSSAI details, while checking, old certificate details are already uploaded, customer is not able to change the details, kindly have a check and help with the resolution at earliest.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1647373,An ADSP is not able to add his FSSAI Certificate number in website. ( its showing - Entered number already exists). So Kindly check and do the needful. And have enclosed the web error screenshot and fssai certificate pdf also.,Business : FSSAI : Unable to add/update FSSAI details.,Please ask user to try again as FSSAI details has been removed.,An ADSP is not able to add his FSSAI Certificate number in website. ( its showing - Entered number already exists). So Kindly check and do the needful. And have enclosed the web error screenshot and fssai certificate pdf also.-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1666635,ADS Wants his Contract form because he want to Update the Details for FSSAI license on FSSAI website .,Business : FSSAI : FSSAI Registration Status.,Please find the attached registration contract form.,ADS Wants his Contract form because he want to Update the Details for FSSAI license on FSSAI website .-Business : FSSAI : FSSAI Registration Status.,10
INC1644588,ADSP is not able to upload his FSSAI Registration certificate on amway website please do the needful please find attached screenshot.,Business : FSSAI : Unable to add/update FSSAI details.,"Close notes copied from Parent Incident: Duplicate entries are deleted as a workaround,
please ask user to try entering the details again they will e able to enter the details now.",ADSP is not able to upload his FSSAI Registration certificate on amway website please do the needful please find attached screenshot.-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1647352,"ADSP unable to upload FSSAI receipt on website , kindly assist .",Business : FSSAI : Unable to upload the FSSAI document.,Please ask user to try again as FSSAI details has been removed.,"ADSP unable to upload FSSAI receipt on website , kindly assist .-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1643845,not able to upload FSSAI Receipt on Web,Business : FSSAI : Unable to upload the FSSAI document.,"FSSAI details have already been updated, kindly verify.",not able to upload FSSAI Receipt on Web-Business : FSSAI : Unable to upload the FSSAI document.,10
INC1641860,Concern ADS can not upload/add the reference no# in Amway website. Please do the needful,Business : FSSAI : Unable to add/update FSSAI details.,"ask user to upload now we have deleted the corrupt Data from DB, Replace of old can be done by new now, if they face error ask them to send the FSSAI REGISTRATION PDF , we will try from backend to upload.",Concern ADS can not upload/add the reference no# in Amway website. Please do the needful-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1647348,"Dear Team, The below ADSP is unable to update the FSSAI certificate details on the website. Also, unable to upload the document. Please assist.",Business : FSSAI : Unable to upload the FSSAI document.,"Hi Team
Please ask the user to try now, please share an error screenshot if still any issue.
Regards","Dear Team, The below ADSP is unable to update the FSSAI certificate details on the website. Also, unable to upload the document. Please assist.-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1686258,"Hi Team, has updated the FSSAI registration details but sill getting this message while login. Kindly check and do the needful.",Business : FSSAI : FSSAI Enquiry.,"Close notes copied from Parent Incident: Blocks are now Remove for the ABOs, Please check
In case of any issue Please let us know ","Hi Team, has updated the FSSAI registration details but sill getting this message while login. Kindly check and do the needful.-Business : FSSAI : FSSAI Enquiry.",10
INC1664459,"Hi Team, Please check ADSP is unable to upload the FSSAI documents and FSSAI details are not getting updated as the Save button is disabled. Please check and help to resolve the complaint on priority.",Business : FSSAI : Unable to add/update FSSAI details.,"Details has been updated successfully, please ask user to verify now.","Hi Team, Please check ADSP is unable to upload the FSSAI documents and FSSAI details are not getting updated as the Save button is disabled. Please check and help to resolve the complaint on priority.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1644579,"Hi Team, Please check ADSP is unable to update the fssai details and document as the save option is disabled. Please delete the earlier details and help to resolve the complaint,",Business : FSSAI : Unable to add/update FSSAI details.,"Close notes copied from Parent Incident: Duplicate entries are deleted as a workaround,
please ask user to try entering the details again they will e able to enter the details now.
Incident 'INC1644579' closed based on closure of task 'INC1644582'
Duplicate entries are deleted as a workaround,
please ask user to try entering the details again they will e able to enter the details now.","Hi Team, Please check ADSP is unable to update the fssai details and document as the save option is disabled. Please delete the earlier details and help to resolve the complaint,-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1643532,"Dear Team, Kindly remove the old FSSAI detail from ADSP account so that he can update the new registration detail. As the old one is valid till June .",Business : FSSAI : Unable to add/update FSSAI details.,"Ask user to upload now we have deleted the corrupt Data from DB, Replace of old can be done by new now, if they face error ask them to send the FSSAI REGISTRATION PDF , we will try from backend to upload.","Dear Team, Kindly remove the old FSSAI detail from ADSP account so that he can update the new registration detail. As the old one is valid till June .-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1643533,customer called and stated that after uploading his FSSAI Acknowledgement number in our website kindly check and help us with the same.,Business : FSSAI : Unable to upload the FSSAI document.,As per last comment closing the incident.,customer called and stated that after uploading his FSSAI Acknowledgement number in our website kindly check and help us with the same.-Business : FSSAI : Unable to upload the FSSAI document.,10
INC1641808,"Dear Team, Kindly check and do the needful on the below issue. ADSP is not able to update the FSSAI details in their profile. They are trying to update the details but it is not getting saved.",Business : FSSAI : Unable to add/update FSSAI details.,"Ask user to upload now we have deleted the corrupt Data from DB, Replace of old can be done by new now, if they face error ask them to send the FSSAI REGISTRATION PDF , we will try from backend to upload.","Dear Team, Kindly check and do the needful on the below issue. ADSP is not able to update the FSSAI details in their profile. They are trying to update the details but it is not getting saved.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1647341,"The ADSP is trying to update the FSAI details on Amway website, but the SAVE option is not working. Error screenshot & document attached above.",Business : FSSAI : Unable to upload the FSSAI document.,"Hi
Please ask the user to try now, please share an error screenshot if still any issue.
Regards","The ADSP is trying to update the FSAI details on Amway website, but the SAVE option is not working. Error screenshot & document attached above.-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1689887,"Hi Team, User is still facing the errorPlease refer this : .",Business : FSSAI : FSSAI Enquiry.," Blocks are now Remove for the ABOs, Please check In case of any issue Please let us know","Hi Team, User is still facing the errorPlease refer this : .-Business : FSSAI : FSSAI Enquiry.",10
INC1689868,"Hi Team, Issue still not resolved.",Business : FSSAI : FSSAI Enquiry.,"FSSAI blocks has been removed for the user.
Please ask user to try now if issue still persists feel free to raise a new ticket with error screenshot.","Hi Team, Issue still not resolved.-Business : FSSAI : FSSAI Enquiry.",10
INC1696642,"ADSP done the FSSAI Registration and also upload the registration in Amway portal (personal details). When we are ordering certain ADSP's order, its appearing ""FSSAI Registration certificate not updated ""POS screen.",Business : FSSAI : FSSAI Registration Status.,Required the profile sync and it has been done now please ask user to try again now.,"ADSP done the FSSAI Registration and also upload the registration in Amway portal (personal details). When we are ordering certain ADSP's order, its appearing ""FSSAI Registration certificate not updated ""POS screen.-Business : FSSAI : FSSAI Registration Status.",10
INC1644576,"Hi Team, ADSP# is not able to update the new FSSAI details as the old FSSAI details are showing on the website, Please check and help to delete the old details.",Business : FSSAI : Unable to add/update FSSAI details.,"Please ask user to upload at your end, if they face error ask them to send the FSSAI REGISTRATION PDF , we will try from backend to upload.
","Hi Team, ADSP# is not able to update the new FSSAI details as the old FSSAI details are showing on the website, Please check and help to delete the old details.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1698137,"ADSP is unable to upload FSSAI document , kindly delete old FSSAI record . Please find the attached sheet.",Business : FSSAI : Unable to upload the FSSAI document.,"Please ask user to add the FAASI IDs again., old data deleted.","ADSP is unable to upload FSSAI document , kindly delete old FSSAI record . Please find the attached sheet.-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1641800,"Dear Team, ADSP# is unable to upload FSSAI and details on Amway website.",Business : FSSAI : Unable to add/update FSSAI details.,Please ask user to try again and share the error screenshot of the error page with the new ticket if issue still persists.,"Dear Team, ADSP# is unable to upload FSSAI and details on Amway website.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1699272,"customer called and stated that they are trying to upload the FSSAI certificate on the Amway website, but they are not able to upload it, and the customer is facing this issue from many days, kindly check and help out with the resolution as the earliest.",Business : FSSAI : Unable to add/update FSSAI details.,"data is available in MDMS for them
Primary Applicant:
Id Type Code Personal Id Effective Date Expiry Date
","customer called and stated that they are trying to upload the FSSAI certificate on the Amway website, but they are not able to upload it, and the customer is facing this issue from many days, kindly check and help out with the resolution as the earliest.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1703866,"Hi Team,ADSP Unable to upload the FSSAI document in amway website.please remove old details.",Business : FSSAI : Unable to upload the FSSAI document.,Closing as per requested by the caller.,"Hi Team,ADSP Unable to upload the FSSAI document in amway website.please remove old details.-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1641793,"Dear Team, The below ADSP is unable to update their FSSAI registration details in their profile. They are trying to save the details but the old FSSAI details are still reflected in the system.",Business : FSSAI : Unable to add/update FSSAI details.,"Ask user to upload now we have deleted the corrupt Data from DB, Replace of old can be done by new now, if they face error ask them to send the FSSAI REGISTRATION PDF , we will try from backend to upload.","Dear Team, The below ADSP is unable to update their FSSAI registration details in their profile. They are trying to save the details but the old FSSAI details are still reflected in the system.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1645203,ADSP is not able to Upload his FSSAI Registration certificate on Amway website please do the needful please find attached file,Business : FSSAI : Unable to add/update FSSAI details.,"Ask user to upload now we have deleted the corrupt Data from DB, Replace of old can be done by new now, if they face error ask them to send the FSSAI REGISTRATION PDF , we will try from backend to upload.",ADSP is not able to Upload his FSSAI Registration certificate on Amway website please do the needful please find attached file-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1645204,ADSP Is not able to upload his fssai registration certificate on his Amway Website .,Business : FSSAI : Unable to add/update FSSAI details.,"Ask user to upload now we have deleted the corrupt Data from DB, Replace of old can be done by new now, if they face error ask them to send the FSSAI REGISTRATION PDF , we will try from backend to upload.",ADSP Is not able to upload his fssai registration certificate on his Amway Website .-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1641870,"Dear Team, Kindly check and rectify the below issue. ADSP is unable to update the FSSAI details on the Amway website as he is not able to edit/delete the old details available in the records. Mob# Email ID: bishnudutt.behera@gmail.com",Business : FSSAI : Unable to add/update FSSAI details.,"As checked user had already uploaded the FSSAI details, kindly verify.","Dear Team, Kindly check and rectify the below issue. ADSP is unable to update the FSSAI details on the Amway website as he is not able to edit/delete the old details available in the records. Mob# Email ID: bishnudutt.behera@gmail.com-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1666525,ADS Wants his Contract form because he want to Update the Details for FSSAI license on FSSAI website .,Business : FSSAI : FSSAI Registration Status.,Please find the attached registration contract form.,ADS Wants his Contract form because he want to Update the Details for FSSAI license on FSSAI website .-Business : FSSAI : FSSAI Registration Status.,10
INC1641824,"Dear Team, The ADSP is unable to update the FSSAI document and details. Kindly check and do the needful.",Business : FSSAI : Unable to upload the FSSAI document.,"Ask user to upload now we have deleted the corrupt Data from DB, Replace of old can be done by new now, if they face error ask them to send the FSSAI REGISTRATION PDF , we will try from backend to upload.","Dear Team, The ADSP is unable to update the FSSAI document and details. Kindly check and do the needful.-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1666543,"Dear Team, is unable to update his correct FSSAI detail in his profile. Kindly check and resolve.",Business : FSSAI : Unable to upload the FSSAI document.,Please ask user to try now expired FSSAI details has been removed.,"Dear Team, is unable to update his correct FSSAI detail in his profile. Kindly check and resolve.-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1644334,ADSP Is not able to upload his FSSAI registration certificate on Amway Website please do the needful.,Business : FSSAI : Unable to add/update FSSAI details.,Please ask user to now try again as expiry FSSAI details has been removed.,ADSP Is not able to upload his FSSAI registration certificate on Amway Website please do the needful.-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1647336,"Hi Team, The ADSP # is unable to upload the FSSAI receipt. Attached the same.",Business : FSSAI : Unable to upload the FSSAI document.,"Hi
Please ask the user to try now, if still any issue please share the error screenshot.
Regards","Hi Team, The ADSP # is unable to upload the FSSAI receipt. Attached the same.-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1669437,ADSP Unable to upload the FSSAI document in amway website.please remove old details.,Business : FSSAI : Unable to upload the FSSAI document.,Expiry details has been removed please ask user to now try again.,ADSP Unable to upload the FSSAI document in amway website.please remove old details.-Business : FSSAI : Unable to upload the FSSAI document.,10
INC1644574,"Hi Team, ADSP is unable to upload the FSSAI document on the website. As per our request, they shared the FSSAI registration Receipt. Kindly check and upload the same on priority, since today is the last day for % PV uplift.",Business : FSSAI : Unable to upload the FSSAI document.,"Close notes copied from Parent Incident: Duplicate entries are deleted as a workaround,
please ask user to try entering the details again they will e able to enter the details now.
Incident 'INC1644574' closed based on closure of task 'INC1644582'
Duplicate entries are deleted as a workaround,
please ask user to try entering the details again they will e able to enter the details now.","Hi Team, ADSP is unable to upload the FSSAI document on the website. As per our request, they shared the FSSAI registration Receipt. Kindly check and upload the same on priority, since today is the last day for % PV uplift.-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1660652,"ADA no. #, while uploading there is a prompt as account is blacklisted, pl check",Business : FSSAI : Unable to upload the FSSAI document.,"Blocks has been removed.
closing as requested by the caller.","ADA no. #, while uploading there is a prompt as account is blacklisted, pl check-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1647331,Hi Team ADSP is not able to upload the FSSAI details as SAVE button is not working. KIndly delete the current FSSAI details so that ADSP can update new details.,Business : FSSAI : Unable to add/update FSSAI details.,"Hi Team
Please ask the user to try now, please share an error screenshot if still any issue.
Regards",Hi Team ADSP is not able to upload the FSSAI details as SAVE button is not working. KIndly delete the current FSSAI details so that ADSP can update new details.-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1641872,"Hi team, ADSP is unable to update the FSSAI details as SAVE button is not enabled. Kindly check below FSSAI certificate and update the details.",Business : FSSAI : Unable to add/update FSSAI details.,"ask user to upload now we have deleted the corrupt Data from DB, Replace of old can be done by new now, if they face error ask them to send the FSSAI REGISTRATION PDF , we will try from backend to upload.","Hi team, ADSP is unable to update the FSSAI details as SAVE button is not enabled. Kindly check below FSSAI certificate and update the details.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1648978,The ADSP is still unable to upload FSSAI registration in website. The following message is coming.Please refer this : .,Business : FSSAI : Unable to add/update FSSAI details.,Closing as per below comment .,The ADSP is still unable to upload FSSAI registration in website. The following message is coming.Please refer this : .-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1644598,ADS trying to update the FSSAI details on the website but unable to do the same. Screenshot of the same is attached.,Business : FSSAI : Unable to add/update FSSAI details.,"Close notes copied from Parent Incident: Duplicate entries are deleted as a workaround,
please ask user to try entering the details again they will e able to enter the details now.",ADS trying to update the FSSAI details on the website but unable to do the same. Screenshot of the same is attached.-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1666021,ADSP Update FSSAI registration certificate showing some error (Account is Blocklisted),Business : FSSAI : Unable to add/update FSSAI details.,closing as per below comment.,ADSP Update FSSAI registration certificate showing some error (Account is Blocklisted)-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1691257,ADS is not able to upload His FSSAI registration acknowledgment receipt on Amway Web Site,Business : FSSAI : Unable to upload the FSSAI document.,"Expired FSSAI details has been removed, please ask user to try now.",ADS is not able to upload His FSSAI registration acknowledgment receipt on Amway Web Site-Business : FSSAI : Unable to upload the FSSAI document.,10
INC1647350,Unable to upload the FSSAI registration certificate as the Kindly assit in updating the details of the ADSP,Business : FSSAI : Unable to add/update FSSAI details.,"Hi Team
Please ask the user to try uploading now.
Regards",Unable to upload the FSSAI registration certificate as the Kindly assit in updating the details of the ADSP-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1647376,"Hi Team, We have received a concern from ADSP No. wherein he is facing challenge after uploading the FSSAI document. After uploading the attachment and clicking on the save button it is not showing the FSSAI attachment in the documents folder. ADSP has also attached the video clip of the same. Would request you to please look into this and help on priority to resolve this as the ADSP wants to avail the benefit of the PV uplift offer..",Business : FSSAI : Unable to upload the FSSAI document.,"FSSAI details has been updated. Kindly ask user to check.
","Hi Team, We have received a concern from ADSP No. wherein he is facing challenge after uploading the FSSAI document. After uploading the attachment and clicking on the save button it is not showing the FSSAI attachment in the documents folder. ADSP has also attached the video clip of the same. Would request you to please look into this and help on priority to resolve this as the ADSP wants to avail the benefit of the PV uplift offer..-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1649864,customer called and stated that they are when they are updating the FSSAI certificate it is showing as updated but while checking in their account it is not showing as updated. Kindly check and help with it.,Business : FSSAI : Unable to upload the FSSAI document.,Fssai certificate has been uploaded. Kindly ask user to verify.,customer called and stated that they are when they are updating the FSSAI certificate it is showing as updated but while checking in their account it is not showing as updated. Kindly check and help with it.-Business : FSSAI : Unable to upload the FSSAI document.,10
INC1642814,"Dear Team, not able to update the FSSAI registration details.",Business : FSSAI : Unable to add/update FSSAI details.,Please ask user to now try again as expiry FSSAI details has been removed .,"Dear Team, not able to update the FSSAI registration details.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1643844,ADSP is unable to Unable to upload the FSSAI documentPlease find the details,Business : FSSAI : Unable to upload the FSSAI document.,"FSSAI details as well as document both has been successfully uploaded, kindly verify.",ADSP is unable to Unable to upload the FSSAI documentPlease find the details-Business : FSSAI : Unable to upload the FSSAI document.,10
INC1678481,"Hi Team, Last ticket facing issue while uploading the FSSAI certificate. They uploaded the documents multiple times and saved the details but still the document is not appearing in DOCUMENTS option. Kindly check the below certificate and upload the same asap.",Business : FSSAI : Unable to upload the FSSAI document.,Please ask user to now check document has been updated .,"Hi Team, Last ticket facing issue while uploading the FSSAI certificate. They uploaded the documents multiple times and saved the details but still the document is not appearing in DOCUMENTS option. Kindly check the below certificate and upload the same asap.-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1641847,"Hi Team, ADSP is unable to upload the FSSAI registration certificate on the website. Hence, kindly update the FSSAI registration details and upload the same in the ADSP's profile. Note: Kindly update the same today, since ADSP is seeking for uplift PV",Business : FSSAI : Unable to upload the FSSAI document.,"ask user to upload now we have deleted the corrupt Data from DB, Replace of old can be done by new now, if they face error ask them to send the FSSAI REGISTRATION PDF , we will try from backend to upload.","Hi Team, ADSP is unable to upload the FSSAI registration certificate on the website. Hence, kindly update the FSSAI registration details and upload the same in the ADSP's profile. Note: Kindly update the same today, since ADSP is seeking for uplift PV-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1663681,Customer was unable to update acknowledgement kindly check and help.,Business : FSSAI : Unable to add/update FSSAI details.,As checked the fssai details are already updated please check the same .And PFA screenshot for your reference.,Customer was unable to update acknowledgement kindly check and help.-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1643807,save button not working. kindly update data and doc from backend,Business : FSSAI : Unable to add/update FSSAI details.,"FSSAI details has been updated, kindly verify.",save button not working. kindly update data and doc from backend-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1660165,unable to save FSSAI receipt number and upload FSSAI receipt on website.,Business : FSSAI : Unable to upload the FSSAI document.,"Expired FSSAI details ahs been removed, please ask user to try now.
If issue still persists feel free to raise anew ticket with error screenshot.",unable to save FSSAI receipt number and upload FSSAI receipt on website.-Business : FSSAI : Unable to upload the FSSAI document.,10
INC1644298,"ADSP is unable to upload FSSAI receipt on website , kindly assist .",Business : FSSAI : Unable to upload the FSSAI document.,please ask user to now try again as expiry FSSAI details has been removed .,"ADSP is unable to upload FSSAI receipt on website , kindly assist .-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1666839,unable to save FSSAI document on website.,Business : FSSAI : Unable to add/update FSSAI details.,"Ask user to try updating the details now, data has now been deleted, which restricted user to upload the new",unable to save FSSAI document on website.-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1658135,"ABO while updating FASSAI there is any error msg while uploading certificate "" Account is Blacklisted"". Kindly look into this.",Business : FSSAI : Unable to upload the FSSAI document.,"user has BCR , Team is working on it and soon user will be able to register the FSSAI details .","ABO while updating FASSAI there is any error msg while uploading certificate "" Account is Blacklisted"". Kindly look into this.-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1645205,The ADSP is unable to update FSSAI registration number. Please find the details in the screenshot.,Business : FSSAI : Unable to add/update FSSAI details.,"As checked FSSAI details have already been updated against the user .
PFA screenshot for your reference.",The ADSP is unable to update FSSAI registration number. Please find the details in the screenshot.-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1650539,"Hi Team, Please check, ADSP is not able to upload the FSSAI registration certificate on the website",Business : FSSAI : Unable to upload the FSSAI document.,Fssai certificate has been uploaded. Kindly ask user to verify.,"Hi Team, Please check, ADSP is not able to upload the FSSAI registration certificate on the website-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1691232,In system already fssai details updated but still ADSP getting below error please rectify it.,Business : FSSAI : FSSAI Enquiry.,"FSSAI Blocks has been removed, please ask user to try now.",In system already fssai details updated but still ADSP getting below error please rectify it.-Business : FSSAI : FSSAI Enquiry.,10
INC1643498,save button not working. please update application form from backend,Business : FSSAI : Unable to add/update FSSAI details.,"FSSAI details has been updated. Kindy verify. Please find the attached screen shot. If still facing any issue, please feel free to raise the new incident.",save button not working. please update application form from backend-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1642809,Application copy attached. New data is not getting saved in website. Request backend support for updating the data and doc.Please refer this : .,Business : FSSAI : Unable to add/update FSSAI details.,"Ask user to upload now we have deleted the corrupt Data from DB, Replace of old can be done by new now, if they face error ask them to send the FSSAI REGISTRATION PDF , we will try from backend to upload.",Application copy attached. New data is not getting saved in website. Request backend support for updating the data and doc.Please refer this : .-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1655279,"Dear Team, Kindly check and rectify the below FSSAI details updation issue on the Amway website. The below ADSP is unable to update the details as the old FSSAI details are available in her profile. Mob#",Business : FSSAI : Unable to add/update FSSAI details.,Expiry Fssai details has been removed please ask user to now try again.,"Dear Team, Kindly check and rectify the below FSSAI details updation issue on the Amway website. The below ADSP is unable to update the details as the old FSSAI details are available in her profile. Mob#-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1658136,"Hi Team, Please check ADSP is getting attached error as ""Account Blacklisted"" while uploading FSSAI document on website. Please check and help to resolve the complaint. Error Screenshot when uploading FSSAI.png",Business : FSSAI : Unable to upload the FSSAI document.,"user has BCR , Team is working on it and soon user will be able to register the FSSAI details .","Hi Team, Please check ADSP is getting attached error as ""Account Blacklisted"" while uploading FSSAI document on website. Please check and help to resolve the complaint. Error Screenshot when uploading FSSAI.png-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1689747,"Customer not able to update FSSAI details. FSSAI Registration no. is but showing ""Entered number already exists"".",Business : FSSAI : Unable to upload the FSSAI document.,"The given FSSAI details in below screenshot is already present against user please find attached screenshot.
And for the given user thie FSSAI was udated ","Customer not able to update FSSAI details. FSSAI Registration no. is but showing ""Entered number already exists"".-Business : FSSAI : Unable to upload the FSSAI document.",10
INC1676711,Unable to add digits registration number in site. Its only allowing to add digits.,Business : FSSAI : Unable to add/update FSSAI details.,"As checked the FSSAI details are already updated and if user want to add another please try again if still error occurs please share FSSAI details
",Unable to add digits registration number in site. Its only allowing to add digits.-Business : FSSAI : Unable to add/update FSSAI details.,10
INC1644326,"Hi Team, ADSP is unable to update the new fssai details and not upload the fssai document.Please remove old details and help to resolve the complaint.",Business : FSSAI : Unable to add/update FSSAI details.,Please ask user to now try again as expiry FSSAI details has been removed.,"Hi Team, ADSP is unable to update the new fssai details and not upload the fssai document.Please remove old details and help to resolve the complaint.-Business : FSSAI : Unable to add/update FSSAI details.",10
INC1643768,"Hi Team, ADSPhas uploaded the FSSAI docs and details still not able to avail the FSSAI Registration Uplift Promo.",Order : Order Promotion : Promotion Issue.,"
Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.","Hi Team, ADSPhas uploaded the FSSAI docs and details still not able to avail the FSSAI Registration Uplift Promo.-Order : Order Promotion : Promotion Issue.",11
INC1693981,"ADSP Qualified for Team Nutrilite Phase- but system is not picking TN offer (Nutrilite Jacket), kindly check and rectify.",Order : Order Promotion : Promotion Issue.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","ADSP Qualified for Team Nutrilite Phase- but system is not picking TN offer (Nutrilite Jacket), kindly check and rectify.-Order : Order Promotion : Promotion Issue.",11
INC1668791,This ADSP already applied for fssai certificate and certificate attached in personal detail . But % pv uplift not showing in system.Please look into the matter and find the attachment.,Order : Order Promotion : Promotion Issue.,"Hi
Please be informed that the given user is added to 10% PV uplift promo , kindly check
Regards",This ADSP already applied for fssai certificate and certificate attached in personal detail . But % pv uplift not showing in system.Please look into the matter and find the attachment.-Order : Order Promotion : Promotion Issue.,11
INC1647990,"Hi team As mentioned but ADSP # - PATWARDHAN, MAHESH KESHAV , she was trying to upload the FSSAI detail on the website but due to technical issue system was not allowing her to upload. Hence she uploaded the document on at :: PM. Request you to activate FSSAI points uplift promo in her ADSP as an exception as it was the system error due to which ADSP could not update the FSSAI details on the website.",Order : Order Promotion : Promotion Issue.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
","Hi team As mentioned but ADSP # - PATWARDHAN, MAHESH KESHAV , she was trying to upload the FSSAI detail on the website but due to technical issue system was not allowing her to upload. Hence she uploaded the document on at :: PM. Request you to activate FSSAI points uplift promo in her ADSP as an exception as it was the system error due to which ADSP could not update the FSSAI details on the website.-Order : Order Promotion : Promotion Issue.",11
INC1643710,ADSP is eligible for the Points uplift Offer but not showing during order processing. Please check and resolve this on priority.,Order : Order Promotion : Promotion Issue.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
",ADSP is eligible for the Points uplift Offer but not showing during order processing. Please check and resolve this on priority.-Order : Order Promotion : Promotion Issue.,11
INC1693919,"ADSP stated that he has opted ""XXL ()"" size it is showing ""X-Large"" on Amway websiteKindly check and help us with the same.In we have received the calling sheet of some ADS who did not fill the google form. at that time we have taken the size from this ADS. LOCATION ADA NO NAME CLASS CITY MOB Plt_No MAM SAM Calling Remark Jacket Size",Order : Order Promotion : Promotion Issue.,"As per the data received from marketing team ,user is added as a qualifier forSize XL . Kindly co-ordinate with marketing regarding the size change issue.","ADSP stated that he has opted ""XXL ()"" size it is showing ""X-Large"" on Amway websiteKindly check and help us with the same.In we have received the calling sheet of some ADS who did not fill the google form. at that time we have taken the size from this ADS. LOCATION ADA NO NAME CLASS CITY MOB Plt_No MAM SAM Calling Remark Jacket Size-Order : Order Promotion : Promotion Issue.",11
INC1702505,"Hi Team, As per receive HO mail ADS is eligible TN jacket but jacket is not picking in POS & Website home delivery order.",Order : Order Promotion : Promotion Issue.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","Hi Team, As per receive HO mail ADS is eligible TN jacket but jacket is not picking in POS & Website home delivery order.-Order : Order Promotion : Promotion Issue.",11
INC1666723,"Dear Team, There is an Nutricare Basket added has a special additional % discount. The offer is applied on PC but not applied on PC. Kindly check and update.",Order : Order Promotion : Promotion Issue.,User is not present in the list provided to us. Kindly co-ordinate with business regarding the same.,"Dear Team, There is an Nutricare Basket added has a special additional % discount. The offer is applied on PC but not applied on PC. Kindly check and update.-Order : Order Promotion : Promotion Issue.",11
INC1695132,"ADSP# - Devi, Munni had placed order# on dtd. of Team Nutrilite reward offer of Jacket. Order is cancelled due to payment failure. Now he wants to place the order but now JACKET not picked in order. Pls. activate the offer of TN Reward fo Qualifiers - Nutrilite Jacket Free.offer not picking now. Pls find screen shot of .",Order : Order Promotion : Promotion Issue.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
","ADSP# - Devi, Munni had placed order# on dtd. of Team Nutrilite reward offer of Jacket. Order is cancelled due to payment failure. Now he wants to place the order but now JACKET not picked in order. Pls. activate the offer of TN Reward fo Qualifiers - Nutrilite Jacket Free.offer not picking now. Pls find screen shot of .-Order : Order Promotion : Promotion Issue.",11
INC1665836,"% uplift is not showing in POS, as per BOSS he uploaded the FSSAI details did nt get the % uplift (order) S.No Incident number/Ticket # Date of Incident Reported Issue ADA/PC number (For reference) Ticket Status Region Comments from IT as given in Zendeskuplift is not showing in POS, as per BOSS he uploded the FSSAI details , he placed the order",Order : Order Promotion : Promotion Issue.,"Kindly ask the user to check now , User group has been added and let us know in case of any concerns.","% uplift is not showing in POS, as per BOSS he uploaded the FSSAI details did nt get the % uplift (order) S.No Incident number/Ticket # Date of Incident Reported Issue ADA/PC number (For reference) Ticket Status Region Comments from IT as given in Zendeskuplift is not showing in POS, as per BOSS he uploded the FSSAI details , he placed the order-Order : Order Promotion : Promotion Issue.",11
INC1652300,FSSAI Promo % PV uplift not captured for the PC orders placed.. Order details mentioned below..,Order : Order Promotion : Promotion Issue.,"User was eligible for the offer ,However as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production",FSSAI Promo % PV uplift not captured for the PC orders placed.. Order details mentioned below..-Order : Order Promotion : Promotion Issue.,11
INC1649622,"Dear Team, ADS Partner is eligible for FSSAI Registration Points Promo @ % as ADSP updated his FSSAI details on So i requested to you that please check the same & do activate the same asap as ADS Partner is waiting for ordering.",Order : Order Promotion : Promotion Issue.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
","Dear Team, ADS Partner is eligible for FSSAI Registration Points Promo @ % as ADSP updated his FSSAI details on So i requested to you that please check the same & do activate the same asap as ADS Partner is waiting for ordering.-Order : Order Promotion : Promotion Issue.",11
INC1669409,% Points uplift Offer is not reflecting while placing the order. Please check and resolve this. He has updated the FSSAI details on She already placed the order but pv is not increased. Please do needful against this order,Order : Order Promotion : Promotion Issue.,"Offer is active for the user . Kindly ask the user to try again and let us know in case of any concerns.
",% Points uplift Offer is not reflecting while placing the order. Please check and resolve this. He has updated the FSSAI details on She already placed the order but pv is not increased. Please do needful against this order-Order : Order Promotion : Promotion Issue.,11
INC1706428,Promotion Issue: Kindly check the Nutrilite Jacket offer not picking on this ABO address.,Order : Order Promotion : Promotion Issue.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
",Promotion Issue: Kindly check the Nutrilite Jacket offer not picking on this ABO address.-Order : Order Promotion : Promotion Issue.,11
INC1652298,FSSAI promo % upliftment not added for the PC order placed order details mentioned below...,Order : Order Promotion : Promotion Issue.,"User was eligible for the offer ,However as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production",FSSAI promo % upliftment not added for the PC order placed order details mentioned below...-Order : Order Promotion : Promotion Issue.,11
INC1645631,Hi Team ADSP has updated the FSSAI document on -- :: but the POints uplift is not activated on the ADSP number please check & assist with the query,Order : Order Promotion : Promotion Issue.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",Hi Team ADSP has updated the FSSAI document on -- :: but the POints uplift is not activated on the ADSP number please check & assist with the query-Order : Order Promotion : Promotion Issue.,11
INC1652314,"ADSP is eligible for % PV up lift but not picked , for the PC order placed details mentioned below...",Order : Order Promotion : Promotion Issue.,"as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production","ADSP is eligible for % PV up lift but not picked , for the PC order placed details mentioned below...-Order : Order Promotion : Promotion Issue.",11
INC1706435,Team- ADS ordered for TN Reward for Nutrilite Jacket - but order payment was failed ..now Jacket is not picking by system ..pls support - pls reactivate the offer for the user,Order : Order Promotion : Promotion Issue.,"Offer is activated for the user , after payment failure it takes approximately an hour for the offer to be reactivated . Kindly ask the user to try again and let us know in case of any concerns.
",Team- ADS ordered for TN Reward for Nutrilite Jacket - but order payment was failed ..now Jacket is not picking by system ..pls support - pls reactivate the offer for the user-Order : Order Promotion : Promotion Issue.,11
INC1645496,ADSP# is eligible for % upliftment pv promo its not picked order has been placed from his PC # Order# kindly check...,Order : Order Promotion : Promotion Issue.,"Offer is activated for both the users . Kindly ask the user to try again and let us know in case of any concerns.
",ADSP# is eligible for % upliftment pv promo its not picked order has been placed from his PC # Order# kindly check...-Order : Order Promotion : Promotion Issue.,11
INC1647846,On 4th ADSP updated fssai in AMWAY website but still % PV uplift not happen.,Order : Order Promotion : Promotion Issue.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",On 4th ADSP updated fssai in AMWAY website but still % PV uplift not happen.-Order : Order Promotion : Promotion Issue.,11
INC1647983,User is eligible for FSSAI Registration Points Promo @ % as ADSP updated his FSSAI details on Amway LoginDetails are reflecting in ASM/Boss and they are claiming that they have uploaded the docs correctly/ timely . Could you pls get this checked from back endS.No Incident number/Ticket # Date of Incident Reported Issue ADA/PC number (For reference) Ticket Status Region % uplift is not showing in POS As per the ADSPs details are reflecting in ASM/Boss and they are claiming that they have uploaded the docs correctly/ timely OPEN North / Jaipur,Order : Order Promotion : Promotion Issue.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
",User is eligible for FSSAI Registration Points Promo @ % as ADSP updated his FSSAI details on Amway LoginDetails are reflecting in ASM/Boss and they are claiming that they have uploaded the docs correctly/ timely . Could you pls get this checked from back endS.No Incident number/Ticket # Date of Incident Reported Issue ADA/PC number (For reference) Ticket Status Region % uplift is not showing in POS As per the ADSPs details are reflecting in ASM/Boss and they are claiming that they have uploaded the docs correctly/ timely OPEN North / Jaipur-Order : Order Promotion : Promotion Issue.,11
INC1647986,User is eligible for FSSAI Registration Points Promo @ % as ADSP updated his FSSAI details on Amway LoginDetails are reflecting in ASM/Boss and they are claiming that they have uploaded the docs correctly/ timely . Could you pls get this checked from back endS.No Incident number/Ticket # Date of Incident Reported Issue ADA/PC number (For reference) Ticket Status Region % uplift is not showing in POS As per the ADSPs their details are reflecting in ASM/Boss and they are claiming that they have uploaded the docs correctly/ timely OPEN North / Jaipur,Order : Order Promotion : Promotion Issue.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",User is eligible for FSSAI Registration Points Promo @ % as ADSP updated his FSSAI details on Amway LoginDetails are reflecting in ASM/Boss and they are claiming that they have uploaded the docs correctly/ timely . Could you pls get this checked from back endS.No Incident number/Ticket # Date of Incident Reported Issue ADA/PC number (For reference) Ticket Status Region % uplift is not showing in POS As per the ADSPs their details are reflecting in ASM/Boss and they are claiming that they have uploaded the docs correctly/ timely OPEN North / Jaipur-Order : Order Promotion : Promotion Issue.,11
INC1705552,Promotion Issue: Please check the Nutrilite Jacket offer is not picking on his ADSP. Please kindly check and update.,Order : Order Promotion : Promotion Issue.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
",Promotion Issue: Please check the Nutrilite Jacket offer is not picking on his ADSP. Please kindly check and update.-Order : Order Promotion : Promotion Issue.,11
INC1673542,"Hi Team, Please check , ADSP is getting attached error as ""Coupon requirement not met"". while trying to place promotional filter order. Please help to resolve the complaint.",Order : Order Promotion : Promotion Issue.,Coupon settings have been corrected for the user . Kindly verify and let us know in case of any concerns.,"Hi Team, Please check , ADSP is getting attached error as ""Coupon requirement not met"". while trying to place promotional filter order. Please help to resolve the complaint.-Order : Order Promotion : Promotion Issue.",11
INC1647862,"Hi team, ADSP updated the fSSAI details on but uplift promo is not working on his ADSP number. Please check and resolve the issue asap.",Order : Order Promotion : Promotion Issue.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
","Hi team, ADSP updated the fSSAI details on but uplift promo is not working on his ADSP number. Please check and resolve the issue asap.-Order : Order Promotion : Promotion Issue.",11
INC1658156,"Hi Team, The ADSP#updated the FSSAI details on 27th Sep . still the % uplift offer is not picked on order# (PC order # ). Kindly check and update",Order : Order Promotion : Promotion Issue.,"User is not present in any of the list provided to us ,as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production.","Hi Team, The ADSP#updated the FSSAI details on 27th Sep . still the % uplift offer is not picked on order# (PC order # ). Kindly check and update-Order : Order Promotion : Promotion Issue.",11
INC1648822,"S.No Incident number/Ticket # Date of Incident Reported Issue ADA/PC number (For reference) Ticket Status Regioneligible for TN rewards Phase (T-shirt + Yoga mat + Shaker), but system is not picking the reward.. OPEN North / Jaipur",Order : Order Promotion : Promotion Issue.,"User group is added for the user and offer will be picked as per stock availability. Kindly verify and let us know in case of any concerns.
","S.No Incident number/Ticket # Date of Incident Reported Issue ADA/PC number (For reference) Ticket Status Regioneligible for TN rewards Phase (T-shirt + Yoga mat + Shaker), but system is not picking the reward.. OPEN North / Jaipur-Order : Order Promotion : Promotion Issue.",11
INC1668948,After Successfully Updation Of FSSAI details on Amway website but PV Upliftment offer is not Pick on ADSP number screenshot attached below and please find attachment.,Order : Order Promotion : Promotion Issue.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
",After Successfully Updation Of FSSAI details on Amway website but PV Upliftment offer is not Pick on ADSP number screenshot attached below and please find attachment.-Order : Order Promotion : Promotion Issue.,11
INC1669001,% Points uplift Offer is not reflecting while placing the order. Please check and resolve this. He has updated the FSSAI details on -Nov-,Order : Order Promotion : Promotion Issue.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",% Points uplift Offer is not reflecting while placing the order. Please check and resolve this. He has updated the FSSAI details on -Nov--Order : Order Promotion : Promotion Issue.,11
INC1644390,"Dear Team, User is eligible for FSSAI Registration Points Promo @ % as ADSP updated his FSSAI details on dated You are requested to please check the same & do activate the same asap.",Order : Order Promotion : Promotion Issue.,"
Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.","Dear Team, User is eligible for FSSAI Registration Points Promo @ % as ADSP updated his FSSAI details on dated You are requested to please check the same & do activate the same asap.-Order : Order Promotion : Promotion Issue.",11
INC1649859,"Dear Team, Kindly check and do the needful on the below Promotion not picked issue on the below orders. These orders were already placed and still points uplift were not given.ADSP# Order FSSAI details updated on Complaint Please refer this :.",Order : Order Promotion : Promotion Issue.,"Hi Team
mentioned orders are placed before the user was added to the list . Kindly verify and let us know in case of any concerns,","Dear Team, Kindly check and do the needful on the below Promotion not picked issue on the below orders. These orders were already placed and still points uplift were not given.ADSP# Order FSSAI details updated on Complaint Please refer this :.-Order : Order Promotion : Promotion Issue.",11
INC1695295,"Promotion Issue: Kindly check as Nutrilite Jacket offer not picking on this ADSP, and ABO has completed Nutrilite criteria for all the months. Screenshot is being attached.",Order : Order Promotion : Promotion Issue.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","Promotion Issue: Kindly check as Nutrilite Jacket offer not picking on this ADSP, and ABO has completed Nutrilite criteria for all the months. Screenshot is being attached.-Order : Order Promotion : Promotion Issue.",11
INC1666524,Promotion Issue -- Rule Base Promotion for FSSAI % PV uplift not taking for the DIstributor ADSP updated the FSSAI details in System on 27th Oct Please Chech and do the needfull,Order : Order Promotion : Promotion Issue.,User is not present in any of the list provided to us . kindly verify and let us know in case of any concerns.,Promotion Issue -- Rule Base Promotion for FSSAI % PV uplift not taking for the DIstributor ADSP updated the FSSAI details in System on 27th Oct Please Chech and do the needfull-Order : Order Promotion : Promotion Issue.,11
INC1705730,jacket is not picked while ordering/ ADSP is completed the qualification......,Order : Order Promotion : Promotion Issue.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
",jacket is not picked while ordering/ ADSP is completed the qualification......-Order : Order Promotion : Promotion Issue.,11
INC1691986,"ADSP Qualified for Team Nutrilite Phase- but system is not picking TN offer (Nutrilite Jacket), kindly check and rectify.",Order : Order Promotion : Promotion Issue.,"Offer is activated for the user , after payment failure it takes approximately an hour for the offer to be reactivated . Kindly ask the user to try again and let us know in case of any concerns.
","ADSP Qualified for Team Nutrilite Phase- but system is not picking TN offer (Nutrilite Jacket), kindly check and rectify.-Order : Order Promotion : Promotion Issue.",11
INC1648625,"On the 5th of October, ADSP Savitha Puttaswamy successfully converted the PC to ADSP status. However, due to the pending PC conversion, she couldn't update the FSSAI details on the same day. she had actually applied for the FSSAI update on the 4th of October itself, and she has requested the activation of a % PV uplift. kindly check and support. Requested by : SAM - Phani Mahesh. Fssai registration details.",Order : Order Promotion : Promotion Issue.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
","On the 5th of October, ADSP Savitha Puttaswamy successfully converted the PC to ADSP status. However, due to the pending PC conversion, she couldn't update the FSSAI details on the same day. she had actually applied for the FSSAI update on the 4th of October itself, and she has requested the activation of a % PV uplift. kindly check and support. Requested by : SAM - Phani Mahesh. Fssai registration details.-Order : Order Promotion : Promotion Issue.",11
INC1670380,"Dear Team, Mini filter coupons are available for ADSP and PC in their cart, however offer is not activated and did not applied. Kindly check and resolve the issue.",Order : Order Promotion : Promotion Issue.,"We have corrected the coupon settings for the user . Kindly ask the user to try now and let us know in case of any concerns,","Dear Team, Mini filter coupons are available for ADSP and PC in their cart, however offer is not activated and did not applied. Kindly check and resolve the issue.-Order : Order Promotion : Promotion Issue.",11
INC1693975,"ADSP stated that he has selected ""L"" size but it is showing ""XL"" in Amway website kindly check and help us with the same.In OCT- we have received the calling sheet of some ADS who did not fill the google form. At that time, we took the size from this ADS.",Order : Order Promotion : Promotion Issue.,"Hi Team
As per the data received from marketing user has size L allocated to him. Kindly co-ordinate with marketing regarding the size issue.","ADSP stated that he has selected ""L"" size but it is showing ""XL"" in Amway website kindly check and help us with the same.In OCT- we have received the calling sheet of some ADS who did not fill the google form. At that time, we took the size from this ADS.-Order : Order Promotion : Promotion Issue.",11
INC1643709,ADSP is eligible for the Points uplift Offer but not showing during order processing. Please check and resolve this on priority.,Order : Order Promotion : Promotion Issue.,User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.,ADSP is eligible for the Points uplift Offer but not showing during order processing. Please check and resolve this on priority.-Order : Order Promotion : Promotion Issue.,11
INC1647848,"Dear Team, The below ADSP has uploaded the FSSAI documents on 3rd October, but they have not received the % uplift benefit on the below PC order placed on 6th October. Please check & assist. (who uploaded the FSSAI documents on 3rd October on Amway website). PC order details on which the % point uplift benefit not received:Order#",Order : Order Promotion : Promotion Issue.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
","Dear Team, The below ADSP has uploaded the FSSAI documents on 3rd October, but they have not received the % uplift benefit on the below PC order placed on 6th October. Please check & assist. (who uploaded the FSSAI documents on 3rd October on Amway website). PC order details on which the % point uplift benefit not received:Order#-Order : Order Promotion : Promotion Issue.",11
INC1652285,ADSP is eligible for % PV upliftment order placed on PC # .. Order# .. Promo not applied..,Order : Order Promotion : Promotion Issue.,"User was eligible for the offer ,However as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production",ADSP is eligible for % PV upliftment order placed on PC # .. Order# .. Promo not applied..-Order : Order Promotion : Promotion Issue.,11
INC1669408,% Points uplift Offer is not reflecting while placing the order. Please check and resolve this. He has updated the FSSAI details on -Nov-,Order : Order Promotion : Promotion Issue.,"Hi
Please be informed that the given user is added to 10% PV uplift promo , kindly check
Regards",% Points uplift Offer is not reflecting while placing the order. Please check and resolve this. He has updated the FSSAI details on -Nov--Order : Order Promotion : Promotion Issue.,11
INC1700716,"Dear Team, Please check adsp has not received T shirt. received Only shaker and Yoga Mat in order no As discussed with warehouse team, Sizes are available in Stock M/L/XL/XXL.IT team please activate the t-shirt.",Order : Order Promotion : Promotion Issue.,Stock was present in delta for size M .Kindly ask the user to check now and let us know in case of any concerns.,"Dear Team, Please check adsp has not received T shirt. received Only shaker and Yoga Mat in order no As discussed with warehouse team, Sizes are available in Stock M/L/XL/XXL.IT team please activate the t-shirt.-Order : Order Promotion : Promotion Issue.",11
INC1653082,Still not showing FSSAI Registration Points Promo @ % for #please activate FSSAI Registration Points Promo @ % for all eligible orders after .. as still not showing for all orders. Please refer this : .,Order : Order Promotion : Promotion Issue.,"as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production",Still not showing FSSAI Registration Points Promo @ % for #please activate FSSAI Registration Points Promo @ % for all eligible orders after .. as still not showing for all orders. Please refer this : .-Order : Order Promotion : Promotion Issue.,11
INC1652311,"Hi Team, Please check ADSP - Jana, Krishna has updated FSSAI details on , however Points uplift has not been activated for ADSP order dated",Order : Order Promotion : Promotion Issue.,"as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production","Hi Team, Please check ADSP - Jana, Krishna has updated FSSAI details on , however Points uplift has not been activated for ADSP order dated-Order : Order Promotion : Promotion Issue.",11
INC1669706,Please note that has updated FSSAI Registration number but still % uplift promo is not activated in. Please activate the promotion in PC ID.,Order : Order Promotion : Promotion Inquiry.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",Please note that has updated FSSAI Registration number but still % uplift promo is not activated in. Please activate the promotion in PC ID.-Order : Order Promotion : Promotion Inquiry.,11
INC1668999,Points uplift Offer is not reflecting while placing the order. Please check and resolve this. He has updated the FSSAI details on,Order : Order Promotion : Promotion Issue.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",Points uplift Offer is not reflecting while placing the order. Please check and resolve this. He has updated the FSSAI details on-Order : Order Promotion : Promotion Issue.,11
INC1652302,ADSP is Eligible for % PV uplift which has not picked for the PC order placed order details mentioned below...,Order : Order Promotion : Promotion Issue.,"as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production",ADSP is Eligible for % PV uplift which has not picked for the PC order placed order details mentioned below...-Order : Order Promotion : Promotion Issue.,11
INC1666844,is uploaded FSSAI yesterday 5pm But % PV upliftment is not picking...,Order : Order Promotion : Promotion Issue.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",is uploaded FSSAI yesterday 5pm But % PV upliftment is not picking...-Order : Order Promotion : Promotion Issue.,11
INC1670384,"The below cases are covered under second PV uplift programPoints uplift on FOOD products are not picking in their order, kindly check and rectify",Order : Order Promotion : Promotion Issue.,"Hi
Please be informed that the given PC is added to 10% PV uplift promo , kindly check
Regards","The below cases are covered under second PV uplift programPoints uplift on FOOD products are not picking in their order, kindly check and rectify-Order : Order Promotion : Promotion Issue.",11
INC1651579,ADSP is claiming that they had updated and uploaded the FSSAI details on the website on but % promo is not activated. Pls check and update.Please refer this : .,Order : Order Promotion : Promotion Issue.,"as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production",ADSP is claiming that they had updated and uploaded the FSSAI details on the website on but % promo is not activated. Pls check and update.Please refer this : .-Order : Order Promotion : Promotion Issue.,11
INC1645519,"Hi Team, updated the FSSAI details on and was eligible for % PV uplift promo. But his PC placed the order yesterday in which the uplift promo was not added. Kindly check and provide an update on the same.",Order : Order Promotion : Promotion Issue.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
","Hi Team, updated the FSSAI details on and was eligible for % PV uplift promo. But his PC placed the order yesterday in which the uplift promo was not added. Kindly check and provide an update on the same.-Order : Order Promotion : Promotion Issue.",11
INC1642928,Still % pv uplift is not activated for ADSP after fssai details updated in system.,Order : Order Promotion : Promotion Issue.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",Still % pv uplift is not activated for ADSP after fssai details updated in system.-Order : Order Promotion : Promotion Issue.,11
INC1699995,Team- ADS ordered for TN Reward for Nutrilite Jacket - but order payment was failed ..now Jacket is not picking by system ..pls support,Order : Order Promotion : Promotion Issue.,"Offer was active for the user but got stuck in a failed order. however we have reactivated the offer for the user. Kindly ask the user to try now and let us know in case of any concerns.
",Team- ADS ordered for TN Reward for Nutrilite Jacket - but order payment was failed ..now Jacket is not picking by system ..pls support-Order : Order Promotion : Promotion Issue.,11
INC1655291,"Dear Team, The ADSP is eligible for the phase reward. Please check & activate the T-shirt offer.Please refer this : .",Order : Order Promotion : Promotion Issue.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","Dear Team, The ADSP is eligible for the phase reward. Please check & activate the T-shirt offer.Please refer this : .-Order : Order Promotion : Promotion Issue.",11
INC1647555,After Successfully Updation Of FSSAI details on Amway website but % PV Upliftment offer is not Pick on ADSP number screenshot attached below.,Order : Order Promotion : Promotion Issue.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
",After Successfully Updation Of FSSAI details on Amway website but % PV Upliftment offer is not Pick on ADSP number screenshot attached below.-Order : Order Promotion : Promotion Issue.,11
INC1684647,"Hi Team, has complained that he is eligible for Mini filter with a discount of Rs. against the mini purchased in order. But no discount is activated on his PC number. Kindly check below screenshot and update on this asap.",Order : Order Promotion : Promotion Inquiry.,Coupon settings have been fixed for the user . Kindly verify and let us know in case of any concerns.,"Hi Team, has complained that he is eligible for Mini filter with a discount of Rs. against the mini purchased in order. But no discount is activated on his PC number. Kindly check below screenshot and update on this asap.-Order : Order Promotion : Promotion Inquiry.",11
INC1655067,"SO for the order placed on , how % uplift in points will reflect. Sl # PC # Name Nutilite points Order # order datePlease refer this : .",Order : Order Promotion : Promotion Issue.,"as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production.","SO for the order placed on , how % uplift in points will reflect. Sl # PC # Name Nutilite points Order # order datePlease refer this : .-Order : Order Promotion : Promotion Issue.",11
INC1648623,"Dear Team, The below ADSP has updated the FSSAI details and uploaded the respective document on The FSSAI uplift promo is getting applied on the normal orders but not getting picked in NLCP orders. Kindly check and rectify the same. Below is the screenshot for your reference.",Order : Order Promotion : Promotion Issue.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
","Dear Team, The below ADSP has updated the FSSAI details and uploaded the respective document on The FSSAI uplift promo is getting applied on the normal orders but not getting picked in NLCP orders. Kindly check and rectify the same. Below is the screenshot for your reference.-Order : Order Promotion : Promotion Issue.",11
INC1645500,"The ADSP updated FSSAI Acknowledgement number on around , and purchased from PC on 4th vide order no- PC no- Points are not uplifted. Request you to look into the issue.",Order : Order Promotion : Promotion Issue.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
","The ADSP updated FSSAI Acknowledgement number on around , and purchased from PC on 4th vide order no- PC no- Points are not uplifted. Request you to look into the issue.-Order : Order Promotion : Promotion Issue.",11
INC1651336,S.No Incident number/Ticket # Date of Incident Reported Issue ADA/PC number (For reference) Ticket Status Region ADS added his FSSAI details on // ..but he converted into PC on // .he converted PC to ADS on // now system is not picking % uplift (FSSAI OFFER) OPEN North / Jaipur,Order : Order Promotion : Promotion Issue.,"Hi
The given user is already added to promo, kindly check.
Regards",S.No Incident number/Ticket # Date of Incident Reported Issue ADA/PC number (For reference) Ticket Status Region ADS added his FSSAI details on // ..but he converted into PC on // .he converted PC to ADS on // now system is not picking % uplift (FSSAI OFFER) OPEN North / Jaipur-Order : Order Promotion : Promotion Issue.,11
INC1700465,"Hi Team, As per receive HO mail ADS is eligible TN jacket but jacket is not picking in POS & Website home delivery order.Proof of their name being in the list shared with the IT team: ADA NO Jacket Size NAME CITY",Order : Order Promotion : Promotion Issue.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","Hi Team, As per receive HO mail ADS is eligible TN jacket but jacket is not picking in POS & Website home delivery order.Proof of their name being in the list shared with the IT team: ADA NO Jacket Size NAME CITY-Order : Order Promotion : Promotion Issue.",11
INC1653489,"ADS applied FSSAI registration on& also upload the same in Amway website. But when he place the order, % PV uplift has not capture. Please do the needful, so that ADS can avail the promotion",Order : Order Promotion : Promotion Issue.,"as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production.","ADS applied FSSAI registration on& also upload the same in Amway website. But when he place the order, % PV uplift has not capture. Please do the needful, so that ADS can avail the promotion-Order : Order Promotion : Promotion Issue.",11
INC1702504,"Hi Team, As per receive HO mail ADS is eligible TN jacket but jacket is not picking in POS & Website home delivery order.",Order : Order Promotion : Promotion Issue.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","Hi Team, As per receive HO mail ADS is eligible TN jacket but jacket is not picking in POS & Website home delivery order.-Order : Order Promotion : Promotion Issue.",11
INC1692111,ADS is eligible for TN rewards Phase (JACKET) but system is not picking the reward.,Order : Order Promotion : Promotion Issue.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
",ADS is eligible for TN rewards Phase (JACKET) but system is not picking the reward.-Order : Order Promotion : Promotion Issue.,11
INC1697269,"had completed her Team Nutriltilite from, but while placing the home delivery order system not picking his reward of Jacket. Pls. check & do the needful.",Order : Order Promotion : Promotion Issue.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","had completed her Team Nutriltilite from, but while placing the home delivery order system not picking his reward of Jacket. Pls. check & do the needful.-Order : Order Promotion : Promotion Issue.",11
INC1647843,After updation of fssai details still % pv uplift is not activated.,Order : Order Promotion : Promotion Issue.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",After updation of fssai details still % pv uplift is not activated.-Order : Order Promotion : Promotion Issue.,11
INC1648833,"Dear Team, Below mentioned ADS Partner is eligible for FSSAI Registration uplifts % Points Promo, ADSP updated his FSSAI details on dated but system not showing uplifts points at the time of ordering. Please check the same & do activate the same asap.",Order : Order Promotion : Promotion Issue ( FSSAI Uplift Points Not Showing ).,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
","Dear Team, Below mentioned ADS Partner is eligible for FSSAI Registration uplifts % Points Promo, ADSP updated his FSSAI details on dated but system not showing uplifts points at the time of ordering. Please check the same & do activate the same asap.-Order : Order Promotion : Promotion Issue ( FSSAI Uplift Points Not Showing ).",11
INC1645635,Dear Team ADSP update his FSSAI detail but system is not picking FSSAI Registration Points Promo @ % offer on their number. Please check the same & rectify this issue asap.,Order : Order Promotion : Promotion Issue.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",Dear Team ADSP update his FSSAI detail but system is not picking FSSAI Registration Points Promo @ % offer on their number. Please check the same & rectify this issue asap.-Order : Order Promotion : Promotion Issue.,11
INC1702506,"Hi Team, As per receive HO mail ADS is eligible TN jacket but jacket is not picking in POS & Website home delivery order.",Order : Order Promotion : Promotion Issue.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","Hi Team, As per receive HO mail ADS is eligible TN jacket but jacket is not picking in POS & Website home delivery order.-Order : Order Promotion : Promotion Issue.",11
INC1647832,"Dear Team,ADSP# - A, & M, l has filed a complaint concerning the % PV uplift promotion not being reflected in the customer order account while placing the order, both on the website and in the physical store. I have attached a screenshot for updated fssai details in system your review. kindly check and do the needful. Customer number : Furthermore, the system does not reflect the % uplift PV for the order mentioned below. Kindly review and update the PV. Customer Group Order details :",Order : Order Promotion : Promotion Issue.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
","Dear Team,ADSP# - A, & M, l has filed a complaint concerning the % PV uplift promotion not being reflected in the customer order account while placing the order, both on the website and in the physical store. I have attached a screenshot for updated fssai details in system your review. kindly check and do the needful. Customer number : Furthermore, the system does not reflect the % uplift PV for the order mentioned below. Kindly review and update the PV. Customer Group Order details :-Order : Order Promotion : Promotion Issue.",11
INC1648841,"HI Team, PC has already placed the order and wants the uplift points in that order only. He is not going to place another order, as he don't have any further requirement. So pls check and update the eligible uplift PV asap. Please refer this : .",Order : Order Promotion : Promotion Issue.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
","HI Team, PC has already placed the order and wants the uplift points in that order only. He is not going to place another order, as he don't have any further requirement. So pls check and update the eligible uplift PV asap. Please refer this : .-Order : Order Promotion : Promotion Issue.",11
INC1647621,Abo Has Updated Fssai Certificate But His % Pv No Uplift.,Order : Order Promotion : Promotion Issue.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
",Abo Has Updated Fssai Certificate But His % Pv No Uplift.-Order : Order Promotion : Promotion Issue.,11
INC1652304,ADSP is Eligible for % pv uplift has not picked for the Pc order placed order details mentioned below...,Order : Order Promotion : Promotion Issue.,"as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production",ADSP is Eligible for % pv uplift has not picked for the Pc order placed order details mentioned below...-Order : Order Promotion : Promotion Issue.,11
INC1649761,is Elgible for % PV uplift mnet Buts is not picked FSSAI uploaded on PC Order details mentioned ..,Order : Order Promotion : Promotion Inquiry.,"User is eligible for the offer and will be picked for food products .Kindly verify and let us know in case of any concerns.
",is Elgible for % PV uplift mnet Buts is not picked FSSAI uploaded on PC Order details mentioned ..-Order : Order Promotion : Promotion Inquiry.,11
INC1644389,Sub:- % PV uplift not activite. ADSP has been FSSAI documents uploaded in Amway portal.It has not been activited % PV uplift.We have observed that uplift PV not appearing in ordering screen.,Order : Order Promotion : Promotion Issue.,"
Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.",Sub:- % PV uplift not activite. ADSP has been FSSAI documents uploaded in Amway portal.It has not been activited % PV uplift.We have observed that uplift PV not appearing in ordering screen.-Order : Order Promotion : Promotion Issue.,11
INC1651335,S.No Incident number/Ticket # Date of Incident Reported Issue ADA/PC number (For reference) Ticket Status Region ADS added his FSSAI details on but he converted into PC on he converted PC to ADS on now system is not picking uplift (FSSAI OFFER),Order : Order Promotion : Promotion Issue.,"User was elgible for the offer ,However as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production
",S.No Incident number/Ticket # Date of Incident Reported Issue ADA/PC number (For reference) Ticket Status Region ADS added his FSSAI details on but he converted into PC on he converted PC to ADS on now system is not picking uplift (FSSAI OFFER)-Order : Order Promotion : Promotion Issue.,11
INC1653495,"Dear Team, The ADSP is eligible for T-shirt but the same is not getting picked in their order. As checked with Planning team, the stock of the t-shirts are available in their respective pin code but the same is not getting picked while placing the order. Below is the stock position as of now & sku is reflecting in POS.",Order : Order Promotion : Promotion Issue.,User is not present as a qualifier for the offer .Kindly co-ordinate with business regarding the same.,"Dear Team, The ADSP is eligible for T-shirt but the same is not getting picked in their order. As checked with Planning team, the stock of the t-shirts are available in their respective pin code but the same is not getting picked while placing the order. Below is the stock position as of now & sku is reflecting in POS.-Order : Order Promotion : Promotion Issue.",11
INC1653081,In the refe# Still not showing FSSAI Registration Points Promo @ % for #Order#- please activate FSSAI Registration Points Promo @ % for all eligible orders afteras still not showing for all orders.,Order : Order Promotion : Promotion Issue.,"as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production",In the refe# Still not showing FSSAI Registration Points Promo @ % for #Order#- please activate FSSAI Registration Points Promo @ % for all eligible orders afteras still not showing for all orders.-Order : Order Promotion : Promotion Issue.,11
INC1644646,% pv uplift promo is not activated for ADSP after fssai details updated in system.,Order : Order Promotion : Promotion Issue.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",% pv uplift promo is not activated for ADSP after fssai details updated in system.-Order : Order Promotion : Promotion Issue.,11
INC1693972,"ADSP stated that he has selected ""M"" size it is showing ""XL"" in Amway website kindly check and help us with the same.In we have received the calling sheet of some ADS who did not fill the google form. At that time, we took the size from this ADS.",Order : Order Promotion : Promotion Issue.,"Hi Team
As per the data received from marketing user has size XL allocated to him. Kindly co-ordinate with marketing regarding the size issue.","ADSP stated that he has selected ""M"" size it is showing ""XL"" in Amway website kindly check and help us with the same.In we have received the calling sheet of some ADS who did not fill the google form. At that time, we took the size from this ADS.-Order : Order Promotion : Promotion Issue.",11
INC1644396,"Hi Team,Getting a complaint from ADSP has updated the FSSAI details on -Oct- . ADSP % Points uplift Offer is not reflecting during his food product order. He is eligible for % uplift pv. Please check and resolve this. Acknowledgement receipt attached",Order : Order Promotion : Promotion Issue.,"
Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.","Hi Team,Getting a complaint from ADSP has updated the FSSAI details on -Oct- . ADSP % Points uplift Offer is not reflecting during his food product order. He is eligible for % uplift pv. Please check and resolve this. Acknowledgement receipt attached-Order : Order Promotion : Promotion Issue.",11
INC1650372,ADSP uploaded FSSAI Receipt on ... . and one of his PC purchased Nutrilite items on ... But % uplift not yet updated Sl # PC # Name Nutilite points Order # order date,Order : Order Promotion : Promotion Inquiry.,"Hi
The given user has been added to the promo, kindly check
Regards",ADSP uploaded FSSAI Receipt on ... . and one of his PC purchased Nutrilite items on ... But % uplift not yet updated Sl # PC # Name Nutilite points Order # order date-Order : Order Promotion : Promotion Inquiry.,11
INC1699990,"ADSP placed an order to get the Nutrilite Jacket, the Nutrilite Jacket was included with the order, but payment failed,Now the new order was not picking the offer, kindly rectify and activate the offer.",Order : Order Promotion : Promotion Issue.,"User has availed the offer in order .Kindly verify and let us know in case of any concerns.
","ADSP placed an order to get the Nutrilite Jacket, the Nutrilite Jacket was included with the order, but payment failed,Now the new order was not picking the offer, kindly rectify and activate the offer.-Order : Order Promotion : Promotion Issue.",11
INC1647844,Order Detail Header,Order : Order Promotion : Promotion Issue.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
",Order Detail Header-Order : Order Promotion : Promotion Issue.,11
INC1648830,"Dear Team, Below mentioned ADS Partner is eligible for FSSAI Registration uplifts % Points Promo, ADSP updated his FSSAI details on dated but system not showing uplifts points at the time of ordering. Please check the same & do activate the same asap.",Order : Order Promotion : Promotion Issue ( FSSAI Uplift Points Not Showing ).,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
","Dear Team, Below mentioned ADS Partner is eligible for FSSAI Registration uplifts % Points Promo, ADSP updated his FSSAI details on dated but system not showing uplifts points at the time of ordering. Please check the same & do activate the same asap.-Order : Order Promotion : Promotion Issue ( FSSAI Uplift Points Not Showing ).",11
INC1652301,"ADSP is Eligible for PV uplift its not picked , for PC order placed order details mentioned below..",Order : Order Promotion : Promotion Issue.,"User was eligible for the offer ,However as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production","ADSP is Eligible for PV uplift its not picked , for PC order placed order details mentioned below..-Order : Order Promotion : Promotion Issue.",11
INC1647994,ADSP uploaded FSSAI Receipt on . and one of his PC purchased Nutrilite items on But % uplift not yet updated Sl # PC # Name Nutilite points Order # order date,Order : Order Promotion : Promotion Issue.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",ADSP uploaded FSSAI Receipt on . and one of his PC purchased Nutrilite items on But % uplift not yet updated Sl # PC # Name Nutilite points Order # order date-Order : Order Promotion : Promotion Issue.,11
INC1694933,"ADSP stated that he has selected ""XXL"" size, but it is showing ""S"" in Amway website, kindly check and help us with the same.In we have received the calling sheet of some ADS who did not fill the google form. At that time, we took the size from this ADS",Order : Order Promotion : Promotion Issue.,"Hi Team
As per the data received from marketing user has size S allocated to him. Kindly co-ordinate with marketing regarding the size issue.","ADSP stated that he has selected ""XXL"" size, but it is showing ""S"" in Amway website, kindly check and help us with the same.In we have received the calling sheet of some ADS who did not fill the google form. At that time, we took the size from this ADS-Order : Order Promotion : Promotion Issue.",11
INC1697504,of Team Nutrilite reward offer of Jacket. Order is cancelled due to payment failure. Now he wants to place the order but now JACKET not picked in order. Pls. activate the offer of TN Reward for,Order : Order Promotion : Promotion Issue.,"Offer was active for the user but got stuck in a failed order. however we have reactivated the offer for the user. Kindly ask the user to try now and let us know in case of any concerns.
",of Team Nutrilite reward offer of Jacket. Order is cancelled due to payment failure. Now he wants to place the order but now JACKET not picked in order. Pls. activate the offer of TN Reward for-Order : Order Promotion : Promotion Issue.,11
INC1645647,Hi Team ADSP has uploaded FSSAI acknowledgement on but still FSSAI registration uplift promo @ % not yet activated in his no.. Request you to please check and update.,Order : Order Promotion : Promotion Issue.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
",Hi Team ADSP has uploaded FSSAI acknowledgement on but still FSSAI registration uplift promo @ % not yet activated in his no.. Request you to please check and update.-Order : Order Promotion : Promotion Issue.,11
INC1648832,"Dear Team, Below mentioned ADS Partner is eligible for FSSAI Registration uplifts % Points Promo, ADSP updated his FSSAI details on dated :: PM but system not showing uplifts points at the time of ordering. Please check the same & do activate the same asap.",Order : Order Promotion : Promotion Issue ( FSSAI Uplift Points Not Showing ).,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
","Dear Team, Below mentioned ADS Partner is eligible for FSSAI Registration uplifts % Points Promo, ADSP updated his FSSAI details on dated :: PM but system not showing uplifts points at the time of ordering. Please check the same & do activate the same asap.-Order : Order Promotion : Promotion Issue ( FSSAI Uplift Points Not Showing ).",11
INC1670388,"The below cases are covered under second PV uplift (i.e.%) programPoints uplift on FOOD products are not picking in their order, kindly check and rectify",Order : Order Promotion : Promotion Issue.,"Hi
Please be informed that the given PC is added to 10% PV uplift promo , kindly check
Regards","The below cases are covered under second PV uplift (i.e.%) programPoints uplift on FOOD products are not picking in their order, kindly check and rectify-Order : Order Promotion : Promotion Issue.",11
INC1697455,ADSP claiming that again the promo got struck in NLCP order... which is auto populate. Kindly support in activating the jacket promo again,Order : Order Promotion : Promotion Issue.,"Offer was active for the user but got stuck in a failed order. however we have reactivated the offer for the user. Kindly ask the user to try now and let us know in case of any concerns.
",ADSP claiming that again the promo got struck in NLCP order... which is auto populate. Kindly support in activating the jacket promo again-Order : Order Promotion : Promotion Issue.,11
INC1704889,Team- ADS ordered for TN Reward for Nutrilite Jacket - but order payment was failed ..now Jacket is not picking by system ..pls support - pls reactivate the offer for the user,Order : Order Promotion : Promotion Issue.,"Offer was active for the user but got stuck in a failed order. however we have reactivated the offer for the user. Kindly ask the user to try now and let us know in case of any concerns.
",Team- ADS ordered for TN Reward for Nutrilite Jacket - but order payment was failed ..now Jacket is not picking by system ..pls support - pls reactivate the offer for the user-Order : Order Promotion : Promotion Issue.,11
INC1651341,S.No Incident number/Ticket # Date of Incident Reported Issue ADA/PC number (For reference) Ticket Status Region ADS added his FSSAI details on // ..but he converted into PC on // .he converted PC to ADS on // now system is not picking % uplift (FSSAI OFFER) OPEN North / Jaipur,Order : Order Promotion : Promotion Issue.,"User was eligible for the offer ,However as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production
",S.No Incident number/Ticket # Date of Incident Reported Issue ADA/PC number (For reference) Ticket Status Region ADS added his FSSAI details on // ..but he converted into PC on // .he converted PC to ADS on // now system is not picking % uplift (FSSAI OFFER) OPEN North / Jaipur-Order : Order Promotion : Promotion Issue.,11
INC1656637,"Dear Team, User is eligible for FSSAI Registration Points Promo @ % as ADSP updated his FSSAI details on dated This Order was processed on PC NO # on dated",Order : Order Promotion : Promotion Issue.,"Hi Team
Please be informed that the reported concern of Order # has been already reported to Business and the further necessary actions will be taken from their end.
Regards","Dear Team, User is eligible for FSSAI Registration Points Promo @ % as ADSP updated his FSSAI details on dated This Order was processed on PC NO # on dated-Order : Order Promotion : Promotion Issue.",11
INC1650610,Please activate FSSAI Registration Points Promo @ % for all eligible orders after .. as still not showing for all orders.Please refer this : .,Order : Order Promotion : Promotion Issue.,"User is eligible for the offer and will be picked for food products .Kindly verify and let us know in case of any concerns.
",Please activate FSSAI Registration Points Promo @ % for all eligible orders after .. as still not showing for all orders.Please refer this : .-Order : Order Promotion : Promotion Issue.,11
INC1652290,ADSP updated FSSAI documents on but still not getting points upliftment. Please check.,Order : Order Promotion : Promotion Issue.,"as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production",ADSP updated FSSAI documents on but still not getting points upliftment. Please check.-Order : Order Promotion : Promotion Issue.,11
INC1647993,ADSP uploaded FSSAI Receipt on . and one of his PC purchased Nutrilite items on But uplift not yet updated Sl # PC # Name Nutilite points Order # order date,Order : Order Promotion : Promotion Issue.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",ADSP uploaded FSSAI Receipt on . and one of his PC purchased Nutrilite items on But uplift not yet updated Sl # PC # Name Nutilite points Order # order date-Order : Order Promotion : Promotion Issue.,11
INC1656681,"So for the order placed on .., how % uplift will reflect. Sl # PC # NaPlease refer this : .",Order : Order Promotion : Promotion Inquiry.,Kindly co-ordinate with business team regarding the PV adjustment for the order. ,"So for the order placed on .., how % uplift will reflect. Sl # PC # NaPlease refer this : .-Order : Order Promotion : Promotion Inquiry.",11
INC1642946,Still % pv uplift is not activated for ADSP after fssai details updated in system.,Order : Order Promotion : Promotion Issue.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",Still % pv uplift is not activated for ADSP after fssai details updated in system.-Order : Order Promotion : Promotion Issue.,11
INC1658206,"Dear Team, The % points uplift has not been given on the below orders. The below order details are there in the list shared for the - FSSAI points to be uplifted file.Ordernumber OrderDate volumeabo sponser ProductCode Price OrderPrice Ordertax QualificationDate Quantity ProductPV Actual PV PV given UpliftedPV Adjustment Eligibility : 319687ID . . : . . . . . : 319687ID . . : . . . . . : 319687ID . . : . . . . . FSSAI Document uploaded on -- at ::",Order : Order Promotion : Promotion Issue.,"Hi Team
Please be informed that the reported concern of Order No
has been already reported to Business and the further necessary actions will be taken from their end.
Regards","Dear Team, The % points uplift has not been given on the below orders. The below order details are there in the list shared for the - FSSAI points to be uplifted file.Ordernumber OrderDate volumeabo sponser ProductCode Price OrderPrice Ordertax QualificationDate Quantity ProductPV Actual PV PV given UpliftedPV Adjustment Eligibility : 319687ID . . : . . . . . : 319687ID . . : . . . . . : 319687ID . . : . . . . . FSSAI Document uploaded on -- at ::-Order : Order Promotion : Promotion Issue.",11
INC1697517,Promotion Issue: Kindly check the Nutilite Jacket offer not picking on this pincode. Screenshot is being attached.,Order : Order Promotion : Promotion Issue.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
",Promotion Issue: Kindly check the Nutilite Jacket offer not picking on this pincode. Screenshot is being attached.-Order : Order Promotion : Promotion Issue.,11
INC1655243,"Dear Team, The % points uplift has not been given on the below orders. FSSAI Document uploaded on -- at ::",Order : Order Promotion : Promotion Issue.,"as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production.","Dear Team, The % points uplift has not been given on the below orders. FSSAI Document uploaded on -- at ::-Order : Order Promotion : Promotion Issue.",11
INC1695221,"Hi Team,We are aware of all those conditions but the question is why the items were displayed in the cart before payment?When we click the payment, whatever is shown in the cart should be delivered, otherwise its like cheating a customer that used to show some items to pay but after payment items disappeared. The items could be available for all places but I added the item after mentioning the location so it should be visible only what stock is available for my location.. These are free items but what is the guarantee that your website will not do the same for other items which I paid for? You should improve your website to make that clear information. I never expected this from Amway and I will inform all these to my link members not to trust anything in the website. Please refer this : .",Order : Order Promotion : Promotion Issue.,"Hi team
This could have happened as we usually have a limited stock for the items , however as per system if an item is out of stock it wont appear in cart, here it seems product was available however by the time user did checkout it went out of stock. Similarly if user purchases a normal product and it runs out of stock cart value gets updated while making the payment .","Hi Team,We are aware of all those conditions but the question is why the items were displayed in the cart before payment?When we click the payment, whatever is shown in the cart should be delivered, otherwise its like cheating a customer that used to show some items to pay but after payment items disappeared. The items could be available for all places but I added the item after mentioning the location so it should be visible only what stock is available for my location.. These are free items but what is the guarantee that your website will not do the same for other items which I paid for? You should improve your website to make that clear information. I never expected this from Amway and I will inform all these to my link members not to trust anything in the website. Please refer this : .-Order : Order Promotion : Promotion Issue.",11
INC1651337,S.No Incident number/Ticket # Date of Incident Reported Issue ADA/PC number (For reference) Ticket Status Region ADS added his FSSAI details on ..but he converted into PC on .he converted PC to ADS on now system is not picking % uplift (FSSAI OFFER) OPEN,Order : Order Promotion : Promotion Issue.,"User was elgible for the offer ,However as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production
",S.No Incident number/Ticket # Date of Incident Reported Issue ADA/PC number (For reference) Ticket Status Region ADS added his FSSAI details on ..but he converted into PC on .he converted PC to ADS on now system is not picking % uplift (FSSAI OFFER) OPEN-Order : Order Promotion : Promotion Issue.,11
INC1648818,"Dear Team, Below mentioned ADS Partner is eligible for FSSAI Registration uplifts % Points Promo, ADSP updated his FSSAI details on dated :: PM but system not showing uplifts points at the time of ordering. Please check the same & do activate the same asap.",Order : Order Promotion : Promotion Issue ( FSSAI Uplift Points Not Showing ).,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
","Dear Team, Below mentioned ADS Partner is eligible for FSSAI Registration uplifts % Points Promo, ADSP updated his FSSAI details on dated :: PM but system not showing uplifts points at the time of ordering. Please check the same & do activate the same asap.-Order : Order Promotion : Promotion Issue ( FSSAI Uplift Points Not Showing ).",11
INC1656050,"Dear Team, This is to inform you that ADis eligible for three Atmo Mini filter on FOC basis.She wants to place his third year FOC filter but system not picking his third FOC filter.When we select the FOC Atmo Mini filter in POS system is not allowing the filter & not showing eligible qty. Pls. check & activate his third FOC mini filter",Order : Order Promotion : Promotion Issue.,"Hi Team
Filter has been added for the user . Kindly check now and let us know in case of any concerns.","Dear Team, This is to inform you that ADis eligible for three Atmo Mini filter on FOC basis.She wants to place his third year FOC filter but system not picking his third FOC filter.When we select the FOC Atmo Mini filter in POS system is not allowing the filter & not showing eligible qty. Pls. check & activate his third FOC mini filter-Order : Order Promotion : Promotion Issue.",11
INC1648837,"Dear Team, Below mentioned ADS Partner is eligible for FSSAI Registration uplifts % Points Promo, ADSP updated his FSSAI details on dated but system not showing uplifts points at the time of ordering. please check the same & do activate the same asap.",Order : Order Promotion : Promotion Issue ( FSSAI Uplift Points Not Showing ).,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
","Dear Team, Below mentioned ADS Partner is eligible for FSSAI Registration uplifts % Points Promo, ADSP updated his FSSAI details on dated but system not showing uplifts points at the time of ordering. please check the same & do activate the same asap.-Order : Order Promotion : Promotion Issue ( FSSAI Uplift Points Not Showing ).",11
INC1647845,"Dear Team, User is eligible for FSSAI Registration Points Promo @ % as ADSP updated his FSSAI details on dated ... Please check the same & do activate the same. er#--",Order : Order Promotion : Promotion Issue.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
","Dear Team, User is eligible for FSSAI Registration Points Promo @ % as ADSP updated his FSSAI details on dated ... Please check the same & do activate the same. er#---Order : Order Promotion : Promotion Issue.",11
INC1645300,As per ADSP while ordering through NLCP % pv uplift is not showing.,Order : Order Promotion : Promotion Issue.,"Offer is activated for the user and is eligible for NLCP orders as well . Kindly ask the user to try again and let us know in case of any concerns.
",As per ADSP while ordering through NLCP % pv uplift is not showing.-Order : Order Promotion : Promotion Issue.,11
INC1649449,"Hi Team, The ADSP updated the FSSAI details on still the % uplift offer is not picked on order#",Order : Order Promotion : Promotion Issue.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
","Hi Team, The ADSP updated the FSSAI details on still the % uplift offer is not picked on order#-Order : Order Promotion : Promotion Issue.",11
INC1651339,S.No Incident number/Ticket # Date of Incident Reported Issue ADA/PC number (For reference) Ticket Status Region ADS added his FSSAI details on // ..but he converted into PC on // .he converted PC to ADS on // now system is not picking % uplift (FSSAI OFFER) OPEN North / Jaipur,Order : Order Promotion : Promotion Issue.,"Hi
The given user is added to promo, kindly check
Regards",S.No Incident number/Ticket # Date of Incident Reported Issue ADA/PC number (For reference) Ticket Status Region ADS added his FSSAI details on // ..but he converted into PC on // .he converted PC to ADS on // now system is not picking % uplift (FSSAI OFFER) OPEN North / Jaipur-Order : Order Promotion : Promotion Issue.,11
INC1689001,Promotion Issue: Please check TN promo offer t shirt is not picking while ordering for below ADSP offer is not picking on pin code. Kindly activate the offer for this .Required screenshot is being attached:,Order : Order Promotion : Promotion Issue.,User is eligible for T- Shirt size XL and stock for the same is not present at user's address. Kindly verify and let us know in case of any concerns. ,Promotion Issue: Please check TN promo offer t shirt is not picking while ordering for below ADSP offer is not picking on pin code. Kindly activate the offer for this .Required screenshot is being attached:-Order : Order Promotion : Promotion Issue.,11
INC1656643,"Dear Team, Please note that FSSAI Registration Points Promo @ % promo is not picking on ADSP no # FSSAI Registration Points Promo @ % . You have received % uplift on PV.! Rule Based Promotion FSSAI Registration done but %, but pv not uplift againts order no # Order No #",Order : Order Promotion : Promotion Issue.,"Hi Team
Please be informed that the reported concern of Order # has been already reported to Business and the further necessary actions will be taken from their end.
Regards","Dear Team, Please note that FSSAI Registration Points Promo @ % promo is not picking on ADSP no # FSSAI Registration Points Promo @ % . You have received % uplift on PV.! Rule Based Promotion FSSAI Registration done but %, but pv not uplift againts order no # Order No #-Order : Order Promotion : Promotion Issue.",11
INC1648002,T -shirt Not shoing while ordering. Rest two( Yoga mate and Shaker is showing). he is a Team Nutrilite Phase Qualifier.,Order : Order Promotion : Promotion Issue.,"Tshirt for the user will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
",T -shirt Not shoing while ordering. Rest two( Yoga mate and Shaker is showing). he is a Team Nutrilite Phase Qualifier.-Order : Order Promotion : Promotion Issue.,11
INC1643693,"Hi Team, has updated the FSSAI details on September , due to which he is eligible for % PV uplift promo on his and his PC's order. But promo was not applied on his order dated . Kindly check and update on this asap.",Order : Order Promotion : Promotion Issue.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
","Hi Team, has updated the FSSAI details on September , due to which he is eligible for % PV uplift promo on his and his PC's order. But promo was not applied on his order dated . Kindly check and update on this asap.-Order : Order Promotion : Promotion Issue.",11
INC1649715,"Hi Team,, has uploaded FSSAI details on but still FSSAI registration uplift promo @ % not yet activated in his no..Please refer this : .",Order : Order Promotion : Promotion Issue.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
","Hi Team,, has uploaded FSSAI details on but still FSSAI registration uplift promo @ % not yet activated in his no..Please refer this : .-Order : Order Promotion : Promotion Issue.",11
INC1693978,"ADSP Qualified for but system is not picking TN offer (Nutrilite Jacket), kindly check and rectify.",Order : Order Promotion : Promotion Issue.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","ADSP Qualified for but system is not picking TN offer (Nutrilite Jacket), kindly check and rectify.-Order : Order Promotion : Promotion Issue.",11
INC1693977,"ADSP Qualified for Team Nutrilite Phase- but system is not picking TN offer (Nutrilite Jacket), kindly check and rectify.",Order : Order Promotion : Promotion Issue.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","ADSP Qualified for Team Nutrilite Phase- but system is not picking TN offer (Nutrilite Jacket), kindly check and rectify.-Order : Order Promotion : Promotion Issue.",11
INC1656641,"Dear Team, We have received a compliant from ADSP that regarding the promotion offer is not picking on his PC number (FSSAI Registration Points Promo @ % ). Please check the same and please update the reason for promo offer not picked in PC ID FSSAI Registration Points Promo @ You have received % uplift on PV.! Rule Based Promotion",Order : Order Promotion : Promotion Issue.,User was added to the promo in and order was placed on . Hence the promo was not applied . Kindly verify and let us know in case of any concerns.,"Dear Team, We have received a compliant from ADSP that regarding the promotion offer is not picking on his PC number (FSSAI Registration Points Promo @ % ). Please check the same and please update the reason for promo offer not picked in PC ID FSSAI Registration Points Promo @ You have received % uplift on PV.! Rule Based Promotion-Order : Order Promotion : Promotion Issue.",11
INC1647538,"Dear Team, We have received a compliant from ADSP that regarding the promotion offer is not picking on his (FSSAI Registration Points Promo @ % ). Please check the same and please update the reason for promo offer not picked in PRM1200344 FSSAI Registration Points Promo @ % . You have received % uplift on PV.! Rule Based Promotion :: PM Personal Id Add Logged In A",Order : Order Promotion : Promotion Issue.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
","Dear Team, We have received a compliant from ADSP that regarding the promotion offer is not picking on his (FSSAI Registration Points Promo @ % ). Please check the same and please update the reason for promo offer not picked in PRM1200344 FSSAI Registration Points Promo @ % . You have received % uplift on PV.! Rule Based Promotion :: PM Personal Id Add Logged In A-Order : Order Promotion : Promotion Issue.",11
INC1655253,ADS is Eligible for % Pv upliftment which has not picked for placed order details mentioned below..PC order details.. dtd FSSAI uploaded on,Order : Order Promotion : Promotion Issue.,"as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production.",ADS is Eligible for % Pv upliftment which has not picked for placed order details mentioned below..PC order details.. dtd FSSAI uploaded on-Order : Order Promotion : Promotion Issue.,11
INC1694950,ADS is eligible for TN rewards Phase (JACKET) but system is not picking the reward.,Order : Order Promotion : Promotion Issue.,"
Hi Team
As per the data received from marketing user has size M allocated to him. Kindly verify and let us know in case of any concerns.",ADS is eligible for TN rewards Phase (JACKET) but system is not picking the reward.-Order : Order Promotion : Promotion Issue.,11
INC1700800,"Dear Team, This ADSP placed Order For Promo of Nutrilite Jacket But Due to some Technical Issue this Order could Not be completed .and Promo got stuck in this . No ADSP Asking For Jacket PromoPlease Check and look in to matter.",Order : Order Promotion : Promotion Issue.,"Offer was active for the user but got stuck in a failed order. however we have reactivated the offer for the user. Kindly ask the user to try now and let us know in case of any concerns.
","Dear Team, This ADSP placed Order For Promo of Nutrilite Jacket But Due to some Technical Issue this Order could Not be completed .and Promo got stuck in this . No ADSP Asking For Jacket PromoPlease Check and look in to matter.-Order : Order Promotion : Promotion Issue.",11
INC1668832,% Points uplift Offer is not reflecting while placing the order. Please check and resolve this. He has updated the FSSAI details,Order : Order Promotion : Promotion Issue.,"Hi
Please be informed that the given user is added to 10% PV uplift promo , kindly check
Regards",% Points uplift Offer is not reflecting while placing the order. Please check and resolve this. He has updated the FSSAI details-Order : Order Promotion : Promotion Issue.,11
INC1648008,As per instruction of Amway Corporation our fssai registration has already tagged with Amway on & PV movement has done by us with ordebut as per instruction no extra PV has added so far.Please look into this matter and do the needful help. Uplift not Reflecting,Order : Order Promotion : Promotion Issue.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",As per instruction of Amway Corporation our fssai registration has already tagged with Amway on & PV movement has done by us with ordebut as per instruction no extra PV has added so far.Please look into this matter and do the needful help. Uplift not Reflecting-Order : Order Promotion : Promotion Issue.,11
INC1669680,"Dear Team, The FSSAI % PV uplift promo is not being applied to the order. I've attached a screenshot for your reference. The promo is working for the ADSP's number but not for the PC's number. Please review this and take the necessary action.",ZD-13768351Order : Order Promotion : Promotion Issue.,"Hi
Please be informed that the given PC is added to 10% PV uplift promo , kindly check
Regards","Dear Team, The FSSAI % PV uplift promo is not being applied to the order. I've attached a screenshot for your reference. The promo is working for the ADSP's number but not for the PC's number. Please review this and take the necessary action.-ZD-13768351Order : Order Promotion : Promotion Issue.",11
INC1656640,"Dear Team, We have received a compliant from ADSP that regarding the promotion offer is not picking on his PC number u IN Order No # (FSSAI Registration Points Promo @ % ). Please check the same and please update the reason for promo offer not picked in P Jeetu. PC N",Order : Order Promotion : Promotion Issue.,User was added to the promo on 9th October and the order was placed on 6th october . Kindly verify and let us know in case of any concerns.,"Dear Team, We have received a compliant from ADSP that regarding the promotion offer is not picking on his PC number u IN Order No # (FSSAI Registration Points Promo @ % ). Please check the same and please update the reason for promo offer not picked in P Jeetu. PC N-Order : Order Promotion : Promotion Issue.",11
INC1642846,"Hi Team, ADSP has updated the FSSAI details on due to which he was elegible for % PV uplift promo on his and his PC's order. But promo was not applied on his PC order . Kindly check and update on this asap.",Order : Order Promotion : Promotion Issue.,"User has now been added to the uplift offer , and will be able to avail the offer . Kindly verify and let us know in case of any concerns.","Hi Team, ADSP has updated the FSSAI details on due to which he was elegible for % PV uplift promo on his and his PC's order. But promo was not applied on his PC order . Kindly check and update on this asap.-Order : Order Promotion : Promotion Issue.",11
INC1668830,"Hi Team,Getting a complaint from ADSP .He has updated the FSSAI details on -Nov- . ADSP % Points uplift Offer is not reflecting while placing the order. Please check and resolve this. Screenshot attached.",Order : Order Promotion : Promotion Issue.,"Hi
Please be informed that the given PC is added to 10% PV uplift promo , kindly check
Regards","Hi Team,Getting a complaint from ADSP .He has updated the FSSAI details on -Nov- . ADSP % Points uplift Offer is not reflecting while placing the order. Please check and resolve this. Screenshot attached.-Order : Order Promotion : Promotion Issue.",11
INC1670960,"This customer has completed Nutrilite Live through in 2nd batch, Now he was not continuing this program.Please do the needful to remove the order and activate his Team Nutrilite !st Phase.",Order : Order Promotion : Promotion Issue.,"From the nutrilite phase 1 rewards , user has availed the tshirt in order . and Shaker and yoga mat was stuck in a failed order , we have now reactivated the shaker and at and user will be able to avail the offer now. Kindly verify and let us know in case of any concerns.","This customer has completed Nutrilite Live through in 2nd batch, Now he was not continuing this program.Please do the needful to remove the order and activate his Team Nutrilite !st Phase.-Order : Order Promotion : Promotion Issue.",11
INC1669410,% Points uplift Offer is not reflecting while placing the order. Please check and resolve this. He has updated the FSSAI details on He already placed the order on -Nov- but pv is not increased. Please do needful against this order,Order : Order Promotion : Promotion Issue.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",% Points uplift Offer is not reflecting while placing the order. Please check and resolve this. He has updated the FSSAI details on He already placed the order on -Nov- but pv is not increased. Please do needful against this order-Order : Order Promotion : Promotion Issue.,11
INC1653525,"ADSP is Eligible for % PV uplift which has not picked order placed for .36pv.. details mentioned below.. Order Detail Headerct ,",Order : Order Promotion : Promotion Issue.,"as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production","ADSP is Eligible for % PV uplift which has not picked order placed for .36pv.. details mentioned below.. Order Detail Headerct ,-Order : Order Promotion : Promotion Issue.",11
INC1647520,ADSP is Eligible for % PV upliftment has not picked order details mentioned below...,Order : Order Promotion : Promotion Issue.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
",ADSP is Eligible for % PV upliftment has not picked order details mentioned below...-Order : Order Promotion : Promotion Issue.,11
INC1653483,After successfully Completed months constancy pv on Nutrilite program 1st phase but promotion is not picked up by system please resolve this issue screenshot attached below.,Order : Order Promotion : Promotion Issue.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
",After successfully Completed months constancy pv on Nutrilite program 1st phase but promotion is not picked up by system please resolve this issue screenshot attached below.-Order : Order Promotion : Promotion Issue.,11
INC1644631,"ADSP# Seema Agarwal has filed a complaint concerning the % PV uplift promotion not being reflected in the customer account of while placing the order, both on the website and in the physical store. I have attached a screenshot for your review. kindly check and do the needful. FSSAI updated details:- Poss order details:- Offer is not picking the Website screen.",Order : Order Promotion : Promotion Issue.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
","ADSP# Seema Agarwal has filed a complaint concerning the % PV uplift promotion not being reflected in the customer account of while placing the order, both on the website and in the physical store. I have attached a screenshot for your review. kindly check and do the needful. FSSAI updated details:- Poss order details:- Offer is not picking the Website screen.-Order : Order Promotion : Promotion Issue.",11
INC1645514,"ADSP l has filed a complaint concerning the % PV uplift promotion not being reflected in the customer account of Indu patodia while placing the order, both on the website and in the physical store. I have attached a screenshot for your review. kindly check and do the needful. FSSAI registered and reflected in BOSS.PC order uplift pv not reflected.",Order : Order Promotion : Promotion Issue.,"Offer was activated for the user on . Kindly ask the user to try again and let us know in case of any concerns.
","ADSP l has filed a complaint concerning the % PV uplift promotion not being reflected in the customer account of Indu patodia while placing the order, both on the website and in the physical store. I have attached a screenshot for your review. kindly check and do the needful. FSSAI registered and reflected in BOSS.PC order uplift pv not reflected.-Order : Order Promotion : Promotion Issue.",11
INC1700469,"Hi Team, As per receive HO mail ADS is eligible TN jacket but jacket is not picking in POS & Website home delivery order.IT team their name is there in the list. Proof of their name:",Order : Order Promotion : Promotion Issue.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","Hi Team, As per receive HO mail ADS is eligible TN jacket but jacket is not picking in POS & Website home delivery order.IT team their name is there in the list. Proof of their name:-Order : Order Promotion : Promotion Issue.",11
INC1700464,"Hi Team, As per receive HO mail ADS is eligible TN jacket but jacket is not picking in POS & Website home delivery order.Proof of their name being in the activation list:",Order : Order Promotion : Promotion Issue.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","Hi Team, As per receive HO mail ADS is eligible TN jacket but jacket is not picking in POS & Website home delivery order.Proof of their name being in the activation list:-Order : Order Promotion : Promotion Issue.",11
INC1696542,is eligible for TN rewards Phase but system is not picking the reward. is eligible for TN rewards Phasebut system is not picking the reward.,Order : Order Promotion : Promotion Issue.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
",is eligible for TN rewards Phase but system is not picking the reward. is eligible for TN rewards Phasebut system is not picking the reward.-Order : Order Promotion : Promotion Issue.,11
INC1689927,ADS is eligible for TN rewards Phase (JACKET) but system is not picking the reward.,Order : Order Promotion : Promotion Issue.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
",ADS is eligible for TN rewards Phase (JACKET) but system is not picking the reward.-Order : Order Promotion : Promotion Issue.,11
INC1671786,"Dear Team, below mention ADS eligible for atmomini free filter and he avail one coupon on . now balance two coupon not active in system. kindly check and activate balance mini filter coupon ASAP. Order no Years Month Date SKU Promo IMC Number Business Nature Desc IMC Business Name Warehouse City Warehouse State Warehouse region Sales Mobile No Mailing City Mailing State Desc Mailing region Mailing Postal Code Current Group Platinum Amway Account Number Current Group Platinum Name Current Group Diamond Amway Account Number Current Group Diamond Name Pin Group Diamond Amway Account Number Pin Group Diamond Name Havells Offer",Order : Order Promotion : Promotion Issue.,"Filter has been added for the user . Kindly verify and let us know in case of any concerns,","Dear Team, below mention ADS eligible for atmomini free filter and he avail one coupon on . now balance two coupon not active in system. kindly check and activate balance mini filter coupon ASAP. Order no Years Month Date SKU Promo IMC Number Business Nature Desc IMC Business Name Warehouse City Warehouse State Warehouse region Sales Mobile No Mailing City Mailing State Desc Mailing region Mailing Postal Code Current Group Platinum Amway Account Number Current Group Platinum Name Current Group Diamond Amway Account Number Current Group Diamond Name Pin Group Diamond Amway Account Number Pin Group Diamond Name Havells Offer-Order : Order Promotion : Promotion Issue.",11
INC1699236,"Hi Team, As per receive HO mail ADS is eligible TN jacket but jacket is not picking in POS & Website home delivery order.",Order : Order Promotion : Promotion Issue.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","Hi Team, As per receive HO mail ADS is eligible TN jacket but jacket is not picking in POS & Website home delivery order.-Order : Order Promotion : Promotion Issue.",11
INC1666591,Promotion Issue -- Rule Base Promotion for FSSAI % PV uplift not taking for the DIstributor ADSP updated the FSSAI details in System on 29th Oct Please check and do the Needful.,Order : Order Promotion : Promotion Issue.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
",Promotion Issue -- Rule Base Promotion for FSSAI % PV uplift not taking for the DIstributor ADSP updated the FSSAI details in System on 29th Oct Please check and do the Needful.-Order : Order Promotion : Promotion Issue.,11
INC1678156,"Dear Team, Please assist on the above query. Pls check the PDF copy of the attachment.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the gievn order has already completed 2 orders for NLCP, 3rd is scheduled for Nov 25, 23
Please ask user to make payment through link once available, as per screenshot user is trying to place order through NLCP tab this is why getting error.
Regards","Dear Team, Please assist on the above query. Pls check the PDF copy of the attachment.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1681100,"Dear Team, Kindly check and confirm if ADSP has placed his NLCP order and part of Liv program.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the given user has 2 active subscriptions under which he has placed total of 3 orders:
","Dear Team, Kindly check and confirm if ADSP has placed his NLCP order and part of Liv program.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1702475,"Dear Team, As per your remarks in ticket-, you have mentioned that Next order scheduled on The ADSP's concern is that they have already placed NLCP orders but still they are getting the payment link notifications to make the payment. Please find the below order details shared by the ADSP of their NLCP orders. lease check & confirm if they have already completed NLCP orders. and why the notification is getting shown on their homepage to make the payment.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
User has completed order, notification has been removed as well.
Please ask user to make order from NLCP tab
Regards","Dear Team, As per your remarks in ticket-, you have mentioned that Next order scheduled on The ADSP's concern is that they have already placed NLCP orders but still they are getting the payment link notifications to make the payment. Please find the below order details shared by the ADSP of their NLCP orders. lease check & confirm if they have already completed NLCP orders. and why the notification is getting shown on their homepage to make the payment.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1705762,"Customer called and stated that they have purchased bundle order of NLCP consecutive months which is in c below mentioned the order numbers, wherein the is showing as schedule on under manage NCLP section, but customer has received the link to proceed the payment before . Your NLCP Health Basket order payment is due. Please make the payment by to continue receiving your benefits. Now customer wanted to know if they purchase through this link, it will be calculated this month or next month. customer want the confirmation kindly have a check and help us on the same at the earliest.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"User has started there NLCP journey in Nov and had placed orders in Nov and Dec.
Therefore there
Please check and feel free to raise anew ticket if any issues still persists.","Customer called and stated that they have purchased bundle order of NLCP consecutive months which is in c below mentioned the order numbers, wherein the is showing as schedule on under manage NCLP section, but customer has received the link to proceed the payment before . Your NLCP Health Basket order payment is due. Please make the payment by to continue receiving your benefits. Now customer wanted to know if they purchase through this link, it will be calculated this month or next month. customer want the confirmation kindly have a check and help us on the same at the earliest.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1663354,"Business : Nutrilite LIV : Nutrilite LIV Enquiry Customer called and stated that they got a link to their mobile number to complete NLCP 2nd bundle payment on , and customer has paid the amount of Rs. ,., and they have received order confirmation message also to their reg number with the order details (), wherein the order was placed from their downline ID # on , but they have made payment for their personal id, kindly have a check and help us on the same at the earliest. Could you please check and confirm whether the ADSP completed the second-month NLCP order..",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"this case was resolved over the chat and mail,
The link for upline was sent to downline and payment was done later on.","Business : Nutrilite LIV : Nutrilite LIV Enquiry Customer called and stated that they got a link to their mobile number to complete NLCP 2nd bundle payment on , and customer has paid the amount of Rs. ,., and they have received order confirmation message also to their reg number with the order details (), wherein the order was placed from their downline ID # on , but they have made payment for their personal id, kindly have a check and help us on the same at the earliest. Could you please check and confirm whether the ADSP completed the second-month NLCP order..-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1704281,"Hi Team, The closure remarks are not clear of they have not received the payment link for NLCP order. Kindly check and update.",Business : Nutrilite LIV : Nutrilite LIV Enquiry,"Hi
Please be informed that the given user has active subscriptions and both has completed orders each. User need to place 4th order from NLCP tab
Regards","Hi Team, The closure remarks are not clear of they have not received the payment link for NLCP order. Kindly check and update.-Business : Nutrilite LIV : Nutrilite LIV Enquiry",12
INC1691447,"Daer Team, As per the ADSP, they have placed NLCP orders but the Nutriperks are showing only for orders. Please check & assist.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"We verified in the system ABO placed 2 NLCP orders only . Next Scheduled order was . User must have received payment link for same. User can login on website and he will be able to view the option to pay, kindly ask user to check.
","Daer Team, As per the ADSP, they have placed NLCP orders but the Nutriperks are showing only for orders. Please check & assist.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1668518,"Hi Team, ADSP is unable to place the NLCP order. Please reactivate the link for ADSP to order the NLCP bundle.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"As we checked ABO already placed the order NLCP successfully and completed for month of oct also. Please ask abo to check. If still facing any issue, please feel free to raise the new incident.","Hi Team, ADSP is unable to place the NLCP order. Please reactivate the link for ADSP to order the NLCP bundle.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1666066,ADS unable to place the NLCP second month bundle...Below error showing.,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"As we checked with payment link, its working fine. Please ask ABO to clear the browser cache, history and then check again. User can login on website and he will be able to view the option to pay, kindly ask user to make payment to confirm the order.",ADS unable to place the NLCP second month bundle...Below error showing.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1683266,ADSP is unable to place NLCP order. Please find attached screenshot.,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the given user has successfully placed his 3rd order .
Kindly note that with an active subscription user cannot place order through tab, it has to be through payment link only.
Regards",ADSP is unable to place NLCP order. Please find attached screenshot.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1679834,"Hi Team, has placed the 2nd NLCP order today and the payment has been deducted. However, as checked, the order status shows as Payment not captured... Kindly check whether we have received the payment for the order or if the ADSP needs to make the payment again through the link which is available on the website.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please ask user to try payment through the available link on website, if extra payment is deducted it will be refunded soon.
Regards","Hi Team, has placed the 2nd NLCP order today and the payment has been deducted. However, as checked, the order status shows as Payment not captured... Kindly check whether we have received the payment for the order or if the ADSP needs to make the payment again through the link which is available on the website.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1686404,"Dear Team, As per the he has already placed NLCP orders and still getting the email and messages from Amway regarding the same. Kindly check on this.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"As user has two subscriptions now therefore he need to complete the 6 orders against the two subscriptions.
user has completed the 4 orders and we have generated the two new orders for which user can make payment through payment link.
please ask user to complete the payment.","Dear Team, As per the he has already placed NLCP orders and still getting the email and messages from Amway regarding the same. Kindly check on this.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1699723,ADSP unable to place order bundle of liv360.kindly active the same,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
New order has been created and payment link is available. Please ask user to login and make payment to complete order.
Regards",ADSP unable to place order bundle of liv360.kindly active the same-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1681811,ADSP is unable to process order. Link is not working and redirecting to the payment page.,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the given user has successfully placed 2 orders:
3rd order scheduled for Nov 25, 23
Regards",ADSP is unable to process order. Link is not working and redirecting to the payment page.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1699728,Plz reactivate the NLCP link for purchase.,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
New order has been created and payment link is available. Please ask user to login and make payment to complete order.
Regards",Plz reactivate the NLCP link for purchase.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1673520,"Customer called and stated that they are unable to order NLCP bundle it is showing as you have reached maximum limit, even they are ordering from the link since days it is reflecting same. Kindly, check and help them.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,closing this incident as the Zendesk ticket got closed.,"Customer called and stated that they are unable to order NLCP bundle it is showing as you have reached maximum limit, even they are ordering from the link since days it is reflecting same. Kindly, check and help them.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1641849,Unable to place bundle as previous orders were failed. Getting below error.,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that user has successfully placed 1 SOP order:
1031420014 2023-09-30 13:56:44.774
User need to wait for 30-45 Minutes if the proceed to pay option is disabled, to get it enabled again.
Kindly check
Regards",Unable to place bundle as previous orders were failed. Getting below error.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1699725,Plz reactivate the NLCP link for purchase.,usiness : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
New order has been created and payment link is available. Please ask user to login and make payment to complete order.
Regards",Plz reactivate the NLCP link for purchase.-usiness : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1701800,"Dear Team,This ADSP missed the last date of ordering their Liv Bundle for the 3rd month and the link expired. So, this ADPS wants to get the link generated again.Please Look into matter and activate the Link for the same.Regards",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"As checked user has already completed there 3 NLCP orders.
Please ask user to check and if issues still persists feel free to raise a new ticket.
","Dear Team,This ADSP missed the last date of ordering their Liv Bundle for the 3rd month and the link expired. So, this ADPS wants to get the link generated again.Please Look into matter and activate the Link for the same.Regards-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1695299,"Dear Pooja,We are in receipt of this concern from one of our ADSPs ( KUMAR ASHISH) that, some points have been deducted from his and his downlines numbers. When we checked the same in the MAGIC system, it is showing that the points have been deducted against some NLCP Perks. I would request you to please look into the same and do let us know the reason for these deductions, so that we could update the ADSP regarding the same accordingly.These are the ADSP numbers shared by the ADSP : -",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"We have made this deduction against the PV/BV which were given for 1st phase of SOP (May-July), in place of these PV/BV. has been credited to user's account. Also please ask user to use this AR balance ","Dear Pooja,We are in receipt of this concern from one of our ADSPs ( KUMAR ASHISH) that, some points have been deducted from his and his downlines numbers. When we checked the same in the MAGIC system, it is showing that the points have been deducted against some NLCP Perks. I would request you to please look into the same and do let us know the reason for these deductions, so that we could update the ADSP regarding the same accordingly.These are the ADSP numbers shared by the ADSP : --Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1696637,"Dear Team, ADSP# is saying that he has already placed order through NLCP payment link. Still he is getting link to place order, kindly check and update if his 3rd NLCP order is completed.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,As per last comment. Closing the incident.,"Dear Team, ADSP# is saying that he has already placed order through NLCP payment link. Still he is getting link to place order, kindly check and update if his 3rd NLCP order is completed.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1700563,Kindly activate the 3rd Bundle Purchase link. As its not active for the ADS.Screenshot of the same is attached .,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Given user has 2 active subscription and he has already placed 3 order in each
Regards",Kindly activate the 3rd Bundle Purchase link. As its not active for the ADS.Screenshot of the same is attached .-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1664502,"ADS is unable to order Nut Live Bundle order getting , maximum NLCP creation limit .",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"kindly note that user cannot place 2nd NLCP order from NLCP tab, order 1038441987 has been already placed and user must have received payment link for same. User can login on website and he will be able to view the option to pay, kindly ask user to make payment to confirm the order.","ADS is unable to order Nut Live Bundle order getting , maximum NLCP creation limit .-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1641827,ADSP informed that the N Liv360 bundle is not activated on the website The payment was failed for the order and now unable to add the Bundle to cart. Please assist with the same,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Both the sub id's are in created state please ask user to try now.
If issue still persists feel free to raise anew ticket .
Also please be noted if order failed due to any reason try placing order only after 30 min of the previous order.",ADSP informed that the N Liv360 bundle is not activated on the website The payment was failed for the order and now unable to add the Bundle to cart. Please assist with the same-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1678247,"N Customer called and stated that they are unable to place the Nutrilite LIV bundle, they are getting error Maximum NLCP creation limit reached no more order can be placed at the moment, kindly have a check and help us on the same at the earliest.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"We have checked ABO already placed 2 NLCP orders in active SOP and Next NLCP on Please ask abo to check. If still facing any issue, please feel free to raise the new incident.","N Customer called and stated that they are unable to place the Nutrilite LIV bundle, they are getting error Maximum NLCP creation limit reached no more order can be placed at the moment, kindly have a check and help us on the same at the earliest.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1671879,"Customer called and stated that they are unable to place order Nutrilite LIV 3rd bundle, they are getting error. Kindly check and help it out as soon as possible.The order will be placed as per the scheduled date of last month purchase.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the 3rd order for the NLCP for this user will be created on Nov 28, 23 and payment link will be shared for the same.
User cannot place order from NLCP tab
Regards","Customer called and stated that they are unable to place order Nutrilite LIV 3rd bundle, they are getting error. Kindly check and help it out as soon as possible.The order will be placed as per the scheduled date of last month purchase.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1699724,Plz reactivate the NLCP link for purchase.,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
User has 1 subscription and 3 orders are completed, user need to place 4th order from the NLCP tab manually.
Regards",Plz reactivate the NLCP link for purchase.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1691455,"Hi Team, We have received complaint from the ADS Partner that she has not received NLCP Liv 3rd bundle's payment link. So pls check this & share the payment link to the ADS Partner.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"
We verified in the system ABO placed 1 NLCP orders. We have re-scheduled the order, please ask user to check and place next order on . if issue persist please let us know with error screen shot.","Hi Team, We have received complaint from the ADS Partner that she has not received NLCP Liv 3rd bundle's payment link. So pls check this & share the payment link to the ADS Partner.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1691453,"Hi Team, As per the ADSP -they have already placed NLCP orders still getting notifications as due purchase. Kindly check and update.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"We have scheduled the correct date of order. Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.","Hi Team, As per the ADSP -they have already placed NLCP orders still getting notifications as due purchase. Kindly check and update.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1674980,"Customer called and stated that they didn't receive the link to purchase the second bundle, and they got a call from PUC stated that they can purchase the bundle after days, but still now they didn't receive the link, kindly have a check and help us on the same.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,Scheduled order payment link is expired now. we have noted and will share the new order soon.,"Customer called and stated that they didn't receive the link to purchase the second bundle, and they got a call from PUC stated that they can purchase the bundle after days, but still now they didn't receive the link, kindly have a check and help us on the same.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1683905,"Hi Team, mentioned that he has placed NLCP orders and still getting the payment link. The link is also active on the home page. He is requesting to get this checked.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,As per last comment. Closing the incident.,"Hi Team, mentioned that he has placed NLCP orders and still getting the payment link. The link is also active on the home page. He is requesting to get this checked.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1698136,he below said ADSP placed NLCP Ordered through Link. Due to system Error payment not capturing.order not confirmed Again ADSP Place the Order through link . Link not working . Request you kindly resend the link to the ADSP. rder Detail Header,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"New link will ""pop up"" soon on Web, SOP date is now set for month.
Please pay before due date for payment gets over.",he below said ADSP placed NLCP Ordered through Link. Due to system Error payment not capturing.order not confirmed Again ADSP Place the Order through link . Link not working . Request you kindly resend the link to the ADSP. rder Detail Header-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1670191,NLCP purchase due date was on .. but till date they have not received any link and notifications for the purchase. In this ADSP number both husband and wife are participating for the program.,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"As we checked in system, we could not find any created or active NLCP for mentioned user . Please ask user to create NLCP and place the 1st order. if issue persist please let us know with error screen shot.",NLCP purchase due date was on .. but till date they have not received any link and notifications for the purchase. In this ADSP number both husband and wife are participating for the program.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1675934,"Business : Nutrilite LIV : Nutrilite LIV Enquiry Customer called and stated that they are unable to place the Nutrilite LIV 2nd bundle, as the last date was yesterday today customer is not getting link to purchase the 2nd bundle, kindly have a check and help us on the same at the earliest.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,Scheduled order payment link is expired now. we have noted and will share the new order soon.,"Business : Nutrilite LIV : Nutrilite LIV Enquiry Customer called and stated that they are unable to place the Nutrilite LIV 2nd bundle, as the last date was yesterday today customer is not getting link to purchase the 2nd bundle, kindly have a check and help us on the same at the earliest.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1674987,"Hi Team, The ADSP has purchased Nutrilite products on the below orders and requesting to add the Nutriperks to these orders as while purchasing NLCP order the items were unavailable due to TNA. As continuing NLCP for 2nd months phase I am eligible for % Nutriperks.I also request you to add AVH & Cal mag D plus in the Bundle schedule.Hope Nutriperks & correction of Bundle will be done accordingly.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,Provided orders are not SOP or NLCP order. User should complete the three order in 1 SOP as per process if user cancelled the SOP before completing the three orders Nutri Perk point will deduct. These point depends on active SOP not on order.,"Hi Team, The ADSP has purchased Nutrilite products on the below orders and requesting to add the Nutriperks to these orders as while purchasing NLCP order the items were unavailable due to TNA. As continuing NLCP for 2nd months phase I am eligible for % Nutriperks.I also request you to add AVH & Cal mag D plus in the Bundle schedule.Hope Nutriperks & correction of Bundle will be done accordingly.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1664492,"Hi Team, ADSP has complained that, he is getting ordering link for second purchase against the failed/cancelled orders instead of the actual NCLP order#. Please check attached screenshot . As per ADSP he is not getting the same NCLP bundle that was added the successful order and getting the link for a different bundle ( which was there in cancelled/failed order)",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"As we checked, the provided order is not SOP order and the orders for which user has received links are for actual SOP orders placed in September and returned the same order . Please ask ABO to verify again. If still facing any issue, please feel free to raise the new incident with correct order","Hi Team, ADSP has complained that, he is getting ordering link for second purchase against the failed/cancelled orders instead of the actual NCLP order#. Please check attached screenshot . As per ADSP he is not getting the same NCLP bundle that was added the successful order and getting the link for a different bundle ( which was there in cancelled/failed order)-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1666464,"NLCP order link is not working, when ADSP try to order on 2nd nov .Kindly find the attached screenshot and do needful.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,Validity of payment link is extended till 5 Nov please ask user to make payment till then and place there 2nd SOP order.,"NLCP order link is not working, when ADSP try to order on 2nd nov .Kindly find the attached screenshot and do needful.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1702472,"Dear Team, Received a complaint from ADS that he is in LIV Program since September he take Bundle one for him and one for her wife, In October month he continue it (Taken both Second bundle). But in November month he only taken one bundle instead of Two, Now he complain kindly provide the link thus he complete the November month whole criteria, So request you to kindly look the case and suggest- GKP PUC-XPP",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
3rd order will be created tomorrow morning, please ask user to complete payment.
Regards","Dear Team, Received a complaint from ADS that he is in LIV Program since September he take Bundle one for him and one for her wife, In October month he continue it (Taken both Second bundle). But in November month he only taken one bundle instead of Two, Now he complain kindly provide the link thus he complete the November month whole criteria, So request you to kindly look the case and suggest- GKP PUC-XPP-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1685566,"Dear Pooja, Please help to answer the below query. ADSP Query :- Dear all,Thanks for your reply on subject matter.While placing my order no on 23rd this month my NCLP kit premium benefit not add to my account which is confirmed as per your below mail.Kindly look into it and do the needful.Regards,",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi Team
Kit Bag and shaker was only applicable for user's first order only . Kindly co-ordinate with marketing regarding the same.","Dear Pooja, Please help to answer the below query. ADSP Query :- Dear all,Thanks for your reply on subject matter.While placing my order no on 23rd this month my NCLP kit premium benefit not add to my account which is confirmed as per your below mail.Kindly look into it and do the needful.Regards,-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1686068,"Dear Team, The ADSP is trying to place the order for 2nd bundle but getting teh attajed error, Please confirm, if the payment link can be activated for them for the 2nd month purchase. The ADSP is trying to place the order for 2nd bundle but getting the above attached error, Please confirm, if the payment link can be activated for them for the 2nd month purchase.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the given user placed his 1st order on 2nd Oct 2023, 2nd order was created on 2nd Nov for which user did not make payment in the due time and thus it got marked as payment failed, next order will be placed on 02 Dec 2023 and link will be available once order created.
Kindly note that placing order from NLCP tab is not allowed this is why user is getting error
Regards","Dear Team, The ADSP is trying to place the order for 2nd bundle but getting teh attajed error, Please confirm, if the payment link can be activated for them for the 2nd month purchase. The ADSP is trying to place the order for 2nd bundle but getting the above attached error, Please confirm, if the payment link can be activated for them for the 2nd month purchase.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1706414,"Hi Team, Kindly assist with the below NLCP 4th bundle purchase related query. Query: If I do not purchase the bundle in December for 4th time then what problem can arise for me. Please inform me . Also, Pls check and suggest whether the ADSP can place the 4th bundle in , if yes, what is the due date.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please assign to marketing team
Regards","Hi Team, Kindly assist with the below NLCP 4th bundle purchase related query. Query: If I do not purchase the bundle in December for 4th time then what problem can arise for me. Please inform me . Also, Pls check and suggest whether the ADSP can place the 4th bundle in , if yes, what is the due date.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1663730,"ADSP has placed the budle from NLCP TAB order on oRDER NO , But second month link is not activated. please check on priority",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"user paid for NCLP on 31st oct 2023,
resolving it as of now ","ADSP has placed the budle from NLCP TAB order on oRDER NO , But second month link is not activated. please check on priority-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1700477,"Hi Team, ADS Partner continuously asking us about his Nutriperk points as he had participated second batch of Nutrilite Liv360 Program but his Nutriperk points yet not updated on web . We created two high priority follow up tickets but both high priority tickets have been closed by the IT team with out mention proper remarks. ADS Partner is getting annoyed with this behaviour of closing tickets with out any resolution. So pls prioritize this ticket and update us accordingly, so that we can respond to the ADS Partner.",Business : Nutrilite LIV : Nutrilite LIV Enquiry/Nutriperk Points Second Batch.,"Hi
The Batch 2 redemption will happen by Mid Jan
Regards","Hi Team, ADS Partner continuously asking us about his Nutriperk points as he had participated second batch of Nutrilite Liv360 Program but his Nutriperk points yet not updated on web . We created two high priority follow up tickets but both high priority tickets have been closed by the IT team with out mention proper remarks. ADS Partner is getting annoyed with this behaviour of closing tickets with out any resolution. So pls prioritize this ticket and update us accordingly, so that we can respond to the ADS Partner.-Business : Nutrilite LIV : Nutrilite LIV Enquiry/Nutriperk Points Second Batch.",12
INC1679267,"Hi Team, Kindly activate the link to purchase the NLCP order, since the due date",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the 3rd order for the user is scheduled for , link will be available on the same day
Regards","Hi Team, Kindly activate the link to purchase the NLCP order, since the due date-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1679411,customer is clamming that he is not able to make the payment for NLCP requesting you to help us in getting payment link.,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that none of the orders of given user are in awaiting payment mode, payment has been already done for NLCP order.
Regards",customer is clamming that he is not able to make the payment for NLCP requesting you to help us in getting payment link.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1701203,ADSP Pankaj jasathia unable to place order bundle of liv360.kindly active the same,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
New order has been created and payment link is available. Please ask user to login and make payment to complete order.
Regards
",ADSP Pankaj jasathia unable to place order bundle of liv360.kindly active the same-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1678359,customer is clamming that he is not able to make the payment for NLCP requesting you to help us in getting payment link,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"As we checked ABO already placed the NLCP order successfully . Please ask abo to check. If still facing any issue, please feel free to raise the new incident.",customer is clamming that he is not able to make the payment for NLCP requesting you to help us in getting payment link-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1684712,"Hi Team, placed their first NLCP order at the Delhi address, as he was in Delhi at the time. Now, he has moved to his registered address (mentioned below) in Odisha, but the address of his 3rd NLCP order is by default showing as Delhi. Kindly check and confirm if the address can be changed at the time of ordering or not. As ADSP has mentioned, he changed the address while ordering for 2nd NLCP order , but the address was not changed by the system.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the address cannot be changed for subscription, kindly reach out to customer support team to get the shipping address updated.
Regards","Hi Team, placed their first NLCP order at the Delhi address, as he was in Delhi at the time. Now, he has moved to his registered address (mentioned below) in Odisha, but the address of his 3rd NLCP order is by default showing as Delhi. Kindly check and confirm if the address can be changed at the time of ordering or not. As ADSP has mentioned, he changed the address while ordering for 2nd NLCP order , but the address was not changed by the system.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1673518,ADSP trying to place NLCP through link getting failure message frequently,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"We have checked for provided ABO . ABO successfully placed 2 SOP orders.
However in the screen shot orde kindly note that user cannot place 2nd NLCP order from NLCP tab, order has been already placed and user must have received payment link for same. User can login on website and he will be able to view the option to pay, kindly ask user to make payment to confirm the order.",ADSP trying to place NLCP through link getting failure message frequently-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1690684,As per Account manager they considered this case as an exception ..by mistake both orders purchased under NLCP tab by ADS but for third time they have taken approval for link activation 1st order for NLCP bundle order kindly activate the link for 3rd order,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"User doesn't have any active NCLP program. Please ask user to place new NLCP bundle order same as previous orders. Then confirm the orders number, we will merge in one NLCP program.",As per Account manager they considered this case as an exception ..by mistake both orders purchased under NLCP tab by ADS but for third time they have taken approval for link activation 1st order for NLCP bundle order kindly activate the link for 3rd order-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1689922,"customer called and stated that they have already purchased the Nutrilite bundle but still they are getting the notification and messages, kindly check and help out with the resolution as the earliest.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Please be informed that the given user has 2 active subscriptions:
Since it is a 2 order programme he will receive notifications for each next order to be scheduled in each subscription. Please ask user to check.
","customer called and stated that they have already purchased the Nutrilite bundle but still they are getting the notification and messages, kindly check and help out with the resolution as the earliest.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1681135,"Dear Team, Please assist on the above query. Query We had enrolled in the Nutrilite liv program as a couple in the month of it was a three-month program and as per the conditions of the program we had purchased our respective bundles in three consecutive months, July, August and September. we did not book our bundles onwards as per Nutrilite liv policy. NLCP was launched in. Now, the website is showing that we are not eligible for any special benefits under Nutrilite Liv special phase and NLCP tab is showing order payment is due. please look into the matter.PLEASE TREAT THE MATTER AS MOST URGENT.Regards",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Kindly reach out to marketing team for same.
Regards","Dear Team, Please assist on the above query. Query We had enrolled in the Nutrilite liv program as a couple in the month of it was a three-month program and as per the conditions of the program we had purchased our respective bundles in three consecutive months, July, August and September. we did not book our bundles onwards as per Nutrilite liv policy. NLCP was launched in. Now, the website is showing that we are not eligible for any special benefits under Nutrilite Liv special phase and NLCP tab is showing order payment is due. please look into the matter.PLEASE TREAT THE MATTER AS MOST URGENT.Regards-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1690763,"Please assist with the query. I have ordered times in NLCP Program but in manage NLCP, it is showing only ordered . My NUTRIPERK is showing times order. kindly arrange to correct my NLCP order as in manage NLCP.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"In manage NLCP user is having two items one as draft and another health basket scheduled for therefore it is showing as orders.
It is not the order count of NLCP order placed by user.
","Please assist with the query. I have ordered times in NLCP Program but in manage NLCP, it is showing only ordered . My NUTRIPERK is showing times order. kindly arrange to correct my NLCP order as in manage NLCP.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1683241,"Hi Team, ADSP has purchased NLCP bundle on 18th Nov but due to technical glitch payment was not captured and refund processed, kindly reactivate the link so that user can purchase second month bundle",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that we have placed a new order for the user, please ask user to complete the order with payment link available on his login.
Regards","Hi Team, ADSP has purchased NLCP bundle on 18th Nov but due to technical glitch payment was not captured and refund processed, kindly reactivate the link so that user can purchase second month bundle-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1664236,"Dear Team, ADSP has cancel order# , now he is requesting to re-activate the link. Kindly check and sent link again on his mobile and email.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"As we checked, ABO cancelled the current SOP , Please ask ABO to create new SOP and place the order.","Dear Team, ADSP has cancel order# , now he is requesting to re-activate the link. Kindly check and sent link again on his mobile and email.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1663346,"Dear Team, ADSP# is unable to place his NLCP order. Error screenshot attached. Kindly check and resolve.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi Team
Please be informed that the NLCP order has been placed for the user, Order - . User must have received a payment link for the same, user cannot place the order from NLCP tab. Kindly ask the user to make the payment through received link and complete the order. Kindly rever if any issue while making payment.
Regards","Dear Team, ADSP# is unable to place his NLCP order. Error screenshot attached. Kindly check and resolve.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1684633,"Dear Team, The below ADSP is not able to place the Nutrilite LIV360 - 2nd bundle as an error appears as ""Maximum NLCP limit reached"". Pls check and activate the link for ordering.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the given user already has 1 active subscription and thus he will get error while trying to place through NLCP tab.
2nd order was created on 4th November and since user did not made payment within time it got marked as failed.
Now next order will be placed on Dec 4, 23, please ask user to make payment once payment link is available on Dec 4, 23
Regards","Dear Team, The below ADSP is not able to place the Nutrilite LIV360 - 2nd bundle as an error appears as ""Maximum NLCP limit reached"". Pls check and activate the link for ordering.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1700564,Kindly activate the 3rd Bundle Purchase link. As its not active for the ADS.Screenshot of the same is attached .,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
order for the given user will be created tomorrow morning, kindly ask user to check and complete order.
Regards",Kindly activate the 3rd Bundle Purchase link. As its not active for the ADS.Screenshot of the same is attached .-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1683238,This ADSP had done Nutrilite live 1st bundle Order . ( But this order is not reflecting in NLCP tab. As he had not received the link or notification he has not yet done 2nd bundle.,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
As informed previously the given user do not have any subscription. Also the given order is a normal order and not from NLCP
Regards",This ADSP had done Nutrilite live 1st bundle Order . ( But this order is not reflecting in NLCP tab. As he had not received the link or notification he has not yet done 2nd bundle.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1699727,"Customer called and stated that they have purchased the NLCP bundle products continuously , order details were mentioned below, but still they are getting a pop-up link to pay and place the bundle order, customer wants to know whether their subscription of liv was completed or not, kindly have a check and help us on the same at the earliest. Your NLCP Health Basket order payment is due. Please make the payment by to continue receiving your benefits.Proceed to Pay Your NLCP Health Basket order payment is due. Please make the payment by to continue receiving your benefits.Proceed to Pay",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the given user has already placed 3 orders, please ask them to ignore the notification. No new order will be created now.
Regards","Customer called and stated that they have purchased the NLCP bundle products continuously , order details were mentioned below, but still they are getting a pop-up link to pay and place the bundle order, customer wants to know whether their subscription of liv was completed or not, kindly have a check and help us on the same at the earliest. Your NLCP Health Basket order payment is due. Please make the payment by to continue receiving your benefits.Proceed to Pay Your NLCP Health Basket order payment is due. Please make the payment by to continue receiving your benefits.Proceed to Pay-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1673854,"Hi Team, Please check , ADSP has not received payment link for the 3rd NCLP order. Please check and help to activate the link .",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the 3rd NLCP order for the given user will be placed on Nov 23, 23, payment link will be active then.
Regards","Hi Team, Please check , ADSP has not received payment link for the 3rd NCLP order. Please check and help to activate the link .-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1688960,"Hi Team, ADSP has received emails from our end with different date of payment for his NLCP order . In one email, the last date is and in other email the last date is . On website, the date is showing , pls check and confirm the correct last date of payment.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,We have checked for order# created on. Payment link is active and working. Please ask user to check and complete the payment of the order else order link will be expire soon.,"Hi Team, ADSP has received emails from our end with different date of payment for his NLCP order . In one email, the last date is and in other email the last date is . On website, the date is showing , pls check and confirm the correct last date of payment.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1690766,"Dear Team, Please updated the below mentioned address for NLCP order against ADSP updated delivery address for 3rd NLCP bundle is as follows: Kindly do the needful at the earliest.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,3rd NLCP order has been created with new shipping address. Please ask user to verify. if issue persist please let us know with error screen shot.,"Dear Team, Please updated the below mentioned address for NLCP order against ADSP updated delivery address for 3rd NLCP bundle is as follows: Kindly do the needful at the earliest.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1666722,"Business : Nutrilite LIV : Nutrilite LIV Enquiry Customer called and stated that they are unable to place this month bundle product through the link, it is redirecting back to home while making payment, customer has already tried placing the order on 22nd Oct', and the date also surpassed to purchase the bundle, kindly have a check and help us on the same at the earliest.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that payment has been done for order and delivered as well.
Regards","Business : Nutrilite LIV : Nutrilite LIV Enquiry Customer called and stated that they are unable to place this month bundle product through the link, it is redirecting back to home while making payment, customer has already tried placing the order on 22nd Oct', and the date also surpassed to purchase the bundle, kindly have a check and help us on the same at the earliest.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1694045,"Business : Nutrilite LIV : Nutrilite LIV Enquiry Customer called and stated that they want to purchase the Nutrilite LIV 3rd bundle, but they have not received the payment link to place the order, kindly have a check and help us on the same.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
3rd order() has been already created and user made payment as well.
Regards","Business : Nutrilite LIV : Nutrilite LIV Enquiry Customer called and stated that they want to purchase the Nutrilite LIV 3rd bundle, but they have not received the payment link to place the order, kindly have a check and help us on the same.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1686988,"Dear Team, As per the above remarks shared by you, we communicated to the ADSP to make the payment through the link for the 3rd order , which was created on their ID, but as per the confirmation receiveed from the ADSP, they made the payment from the homepage but the order number genarted is different. Which is . Request you to please confirm, if we have received the payment for both these orders and which order will be considered for NLCP 3rd month order. Also, if any order is not confirmed for NLCP 3rd month, then pls confirm if the same can be cancelled.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"As checked for the above given orders both the orders are from different user .
And for user this their are two orders one is completed and another one is shipped
And for user their are three order all are completed.","Dear Team, As per the above remarks shared by you, we communicated to the ADSP to make the payment through the link for the 3rd order , which was created on their ID, but as per the confirmation receiveed from the ADSP, they made the payment from the homepage but the order number genarted is different. Which is . Request you to please confirm, if we have received the payment for both these orders and which order will be considered for NLCP 3rd month order. Also, if any order is not confirmed for NLCP 3rd month, then pls confirm if the same can be cancelled.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1681814,Dear Team the ADs has taken only Subscription .Sharing the order details. Sept.1st bundle Oct 2nd bundle He needs two links only to place order for 3rd bundle .please activate the link while considering the above details,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the user has 4 active subscriptions:
1st NLCP:
2nd NLCP:
3rd NLCP:
4th NLCP
Now all these NLCPs has 2nd order placed and awaiting payment, please ask user to make payment accordingly to whichever subscription he wants to continue.
Regards
",Dear Team the ADs has taken only Subscription .Sharing the order details. Sept.1st bundle Oct 2nd bundle He needs two links only to place order for 3rd bundle .please activate the link while considering the above details-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1681822,unable to place NLCP 2nd bundle (- order not processed- amount deducted) kindly resend the linkunable to place NLCP 2nd bundle with old link,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the old order- has been marked as payment failed as the payment link expired.
A new 2nd order- was placed for user and he has completed the payment for same .
Regards",unable to place NLCP 2nd bundle (- order not processed- amount deducted) kindly resend the linkunable to place NLCP 2nd bundle with old link-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1675235,"ADSP tried to place order for NLCP through link and amount deducted from the account, but Status is showing as payment in progress.It was done on . .",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the Order Number: has been marked as failed and refund will be initiated.
We have placed a new order for the user , please ask user to make payment through the link available on website to complete his 2nd order of NLCP
Regards","ADSP tried to place order for NLCP through link and amount deducted from the account, but Status is showing as payment in progress.It was done on . .-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1695297,I have completed liv batch and I want to Have purchased months but still not received the link for this month so could not purchase.I will be benefited if you please solve my problem..,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
New order has been created and payment link is available. Please ask user to login and make payment to complete order.
Regards",I have completed liv batch and I want to Have purchased months but still not received the link for this month so could not purchase.I will be benefited if you please solve my problem..-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1665279,"Hi Team, ADSP received the above email on and not able to process the order. Please reactivate the link for ADSP to order the NLCP bundle.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"As we checked ABO already created new NLCP and placed the order successfully. Please ask abo to check. If still facing any issue, please feel free to raise the new incident.","Hi Team, ADSP received the above email on and not able to process the order. Please reactivate the link for ADSP to order the NLCP bundle.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1669392,"Dear team, ADSP is unable to place his 2nd bundle of NLCP showing error.",Business : Nutrilite LIV : Nutrilite LIV Enquiry/.,"Hi
Please be informed that 2nd order needs to be placed from payment link only which is shared on email, SMS and appears on login as well. The attached screenshot shows that user is trying to place order from NLCP tab. As checked in user's profile user had 1 NLCP subscription and 2 orders has been already placed.
","Dear team, ADSP is unable to place his 2nd bundle of NLCP showing error.-Business : Nutrilite LIV : Nutrilite LIV Enquiry/.",12
INC1701353,"Hi team, In ref to last ticket , ADSP has shared the below order numbers. Please check and provide an update asap.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
We have noted the order numbers and nutriperks will be awarded soon.
Regards","Hi team, In ref to last ticket , ADSP has shared the below order numbers. Please check and provide an update asap.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1659850,"Customer intimated that he is trying to place the order through NLCP link, wherein order is not gone through () and the same is not getting placed now, customer is unable to access the link. Requesting to please check and help us in getting link once again. Note: Today is the last date for placing order for NLCP.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that we checked for the given user and the payment link is enabled, kindly ask the user to make the payment and if still any issue please share the screenshot of error which he is facing while clicking on Proceed to Pay
Regards","Customer intimated that he is trying to place the order through NLCP link, wherein order is not gone through () and the same is not getting placed now, customer is unable to access the link. Requesting to please check and help us in getting link once again. Note: Today is the last date for placing order for NLCP.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1681136,"customer stated that the NLCP order was not confirmed but the last date to order was given as 21st of November, check if there is any possibility to provide the link again and help us on the same at earliest.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Fix will done today 23rd Nov23. Please ask ABO to clear the browser cache, history and then check again tomorrow, in case any amount is deducted against the order, same will be refunded. if issue persist please let us know with error screen shot.","customer stated that the NLCP order was not confirmed but the last date to order was given as 21st of November, check if there is any possibility to provide the link again and help us on the same at earliest.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1659952,"Hi Team , While Doing payment thru the link , ADSP is getting below error while doing purchase of Liv Bundle .",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi Team
Kindly ask user to use payment method other than UPI
Regards","Hi Team , While Doing payment thru the link , ADSP is getting below error while doing purchase of Liv Bundle .-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1706381,"Hi Team,Primary applicant and Co- applicant both are participating Liv- program . One order placed but ADSP is unable to place 2nd order. The ADSP is unable to pay. Please find the screenshot.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
The given user has 2 active subscription and 4 orders already completed in each.
Regards
","Hi Team,Primary applicant and Co- applicant both are participating Liv- program . One order placed but ADSP is unable to place 2nd order. The ADSP is unable to pay. Please find the screenshot.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1663352,"Dear Team, Kindly check and confirm order# placed through Liv payment link or order has been generally placed. ADSP has forgotten weather he has placed normally or through link.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi Team
Please be informed that the reported order is placed through the payment link.
Regards","Dear Team, Kindly check and confirm order# placed through Liv payment link or order has been generally placed. ADSP has forgotten weather he has placed normally or through link.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1688958,"customer called and stated that, when they place the order with NLCP link they are getting the error as something went wrong (also when they try to login) from past one week. kindly please check and help as soon as possible.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"user should try again clearing cache, as when we tried, we reached till payment page.
Please use the link notified on web","customer called and stated that, when they place the order with NLCP link they are getting the error as something went wrong (also when they try to login) from past one week. kindly please check and help as soon as possible.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1666000,"ADSP requested that he is not able to make order LIV bundle from NLCP, please reactivate the link for order.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,As checked user has successfully placed there 2nd SOP order which is currently in Invoiced state and as of now no SOP order is pending for the user.,"ADSP requested that he is not able to make order LIV bundle from NLCP, please reactivate the link for order.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1675933,"customer called and stated that they have placed the order for NLCP, but the order status is not reflecting, and the amount got deducted, kindly check and help out the same.As per the customer he placed his NLCP order on 14th NOV as his last date of purchases is 14th from the link which he received to place the order but order not processed and amount got deducted and also the Order link is not showing and the last date of purchases is crossed, ADSP is asking for the reactivation the order link to buy the bundle and continued the programe",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the given user made payment of on 14 Nov for NLCP order .
Payment has been captured and order completed.
Regards","customer called and stated that they have placed the order for NLCP, but the order status is not reflecting, and the amount got deducted, kindly check and help out the same.As per the customer he placed his NLCP order on 14th NOV as his last date of purchases is 14th from the link which he received to place the order but order not processed and amount got deducted and also the Order link is not showing and the last date of purchases is crossed, ADSP is asking for the reactivation the order link to buy the bundle and continued the programe-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1706366,Kindly activate the NLCP link again. Tried yesterday but due to payment failed unable to do it. Now no link is showing.,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Subscription has been marked as Active now.
Please ask user to try again for there 4th NLCP order now.",Kindly activate the NLCP link again. Tried yesterday but due to payment failed unable to do it. Now no link is showing.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1680555,"Hi Team, We have received complaint from the ADS Partner that she has not received NLCP Liv 3rd bundle's payment link and he is waiting for purchasing 3rd Bundle of NLCP Liv360 program. So pls check this & share the Payment/Order link to the ADS Partner.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the 3rd order for user is scheduled for she will receive the payment link once order is created on
Regards","Hi Team, We have received complaint from the ADS Partner that she has not received NLCP Liv 3rd bundle's payment link and he is waiting for purchasing 3rd Bundle of NLCP Liv360 program. So pls check this & share the Payment/Order link to the ADS Partner.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1671672,"Dear Team, Please confirm if the below orders are placed through the payment link & if the same can be considered for the NLCP program.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that given both the orders are placed through payment link and already part of NLCP
Regards","Dear Team, Please confirm if the below orders are placed through the payment link & if the same can be considered for the NLCP program.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1698930,"Dear Team, As per the ADSP, they had placed the below order manually in NLCP bundle due to non-availability of the recommended bundle in the month of June. (This is as per the health Body's advice they placed the Manual order. The health body mentioned that these points will be considered at backend). However, as per them, the points against the same has not been added to the Nutriperks & they have received less Nutriperks benefit. Please look into the same & assist. As per the Account Manager they already mentioned that thye have already escalated this case further.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the given order will be considered for nutriperks.
Regards
Garima","Dear Team, As per the ADSP, they had placed the below order manually in NLCP bundle due to non-availability of the recommended bundle in the month of June. (This is as per the health Body's advice they placed the Manual order. The health body mentioned that these points will be considered at backend). However, as per them, the points against the same has not been added to the Nutriperks & they have received less Nutriperks benefit. Please look into the same & assist. As per the Account Manager they already mentioned that thye have already escalated this case further.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1675097,"ADSP wanted to place order for Liv bundle through payment link provided. But, payment was deducted from her account and order not confirmed. ADSP want this purchase link need to activate again for placing the Liv 2nd month order. Hence request you to activate the purchase link.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"A new order has been created with the payment link please ask user to make payment through that.
kindly raise ticket to finance team in case amount is deducted and not refunded.","ADSP wanted to place order for Liv bundle through payment link provided. But, payment was deducted from her account and order not confirmed. ADSP want this purchase link need to activate again for placing the Liv 2nd month order. Hence request you to activate the purchase link.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1684719,"Hi Team, Kindly find the error screenshot and do the needful in enabling the ""Proceed to Pay"" option to complete the order.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the user is already having 1 active subscription and this is why getting error from NLCP tab.
Next order will be placed on Nov 30, 23, please ask user to make payment once link is available.
Regards","Hi Team, Kindly find the error screenshot and do the needful in enabling the ""Proceed to Pay"" option to complete the order.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1673855,"ADSP tried to place order for NLCP through link and amount deducted from the account, but Status is showing as payment in progress. It was done on ..",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the payment has been done for order.
Regards","ADSP tried to place order for NLCP through link and amount deducted from the account, but Status is showing as payment in progress. It was done on ..-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1689724,"customer called and stated that they have already purchased the Nutrilite bundle but still they are getting the messages and notifications to purchase the bundle and the customer is getting angry with this, kindly check and help out with the resolution as the earliest.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Please be informed that the given user has 2 active subscriptions:
Since it is a 2 order programme he will receive notifications for each next order to be scheduled in each subscription. Please ask user to check.","customer called and stated that they have already purchased the Nutrilite bundle but still they are getting the messages and notifications to purchase the bundle and the customer is getting angry with this, kindly check and help out with the resolution as the earliest.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1701196,ADSP had done NLCP orders for two months and for the 3rd purchase she has not received the link or notification to complete the order. She is requesting for the link for her 3rd purchase.,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
User has already made payment for his 3rd order.
Regards",ADSP had done NLCP orders for two months and for the 3rd purchase she has not received the link or notification to complete the order. She is requesting for the link for her 3rd purchase.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1706369,Dear Team Modify NLCP tab is not active . please check the same. find the attachment of mail.,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"As checked user has 2 active subscriptions and for one of the subscription user has already placed there 4th order through Modify NLCP.
Please ask user to verify and if issue still persists feel free to raise a new ticket with error screenshot.",Dear Team Modify NLCP tab is not active . please check the same. find the attachment of mail.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1698931,"Customer called and stated that they had the last date on 10th for purchasing the bundle, later they got message like they will receive the link within , still they have not received kindly check and help us on the same.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,payment Link will be available after Please Pay before ,"Customer called and stated that they had the last date on 10th for purchasing the bundle, later they got message like they will receive the link within , still they have not received kindly check and help us on the same.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1659392,"Hi Team, In reference to last ticket , the stock of kit bag and shaker from NLCP bundle is now available but its not picking up on. Please chcek and provide further assistance.",Business : Nutrilite LIV : Nutrilite LIV Enquiry,"As checked user had already placed the there second SOP orde - Oct 23, 2023, 8:01:58 AM - ₹5,564.16.
Which is currently in shipped state, if any issues still persists feel free to raise anew ticket.
","Hi Team, In reference to last ticket , the stock of kit bag and shaker from NLCP bundle is now available but its not picking up on. Please chcek and provide further assistance.-Business : Nutrilite LIV : Nutrilite LIV Enquiry",12
INC1690769,"Hi Team, As per the ADSP ,he has already placed NLCP orders and still receiving the notification for due payment of my bundle. Order number (Showing as PAYMENT_NOT_CAPTURED)",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Please be informed that the given user has 3 active subscriptions:
Since it is a 3 order programme he will receive notifications for each next order to be scheduled in each subscription. Please ask user to check.","Hi Team, As per the ADSP ,he has already placed NLCP orders and still receiving the notification for due payment of my bundle. Order number (Showing as PAYMENT_NOT_CAPTURED)-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1668517,"Business : Nutrilite LIV : Nutrilite LIV Enquiry Customer called and stated that they are unable to place the Nutrilite LIV bundle for this month, Proceed to Pay option is disbale they are getting Error ""maximum NCLP bundle order has been reached"" same informed customer to send the mail to care, kindly have a check and help us on the same.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"As we checked NCLP order is already successfully scheduled for 7th Nov. Please ask abo to check. If still facing any issue, please feel free to raise the new incident.","Business : Nutrilite LIV : Nutrilite LIV Enquiry Customer called and stated that they are unable to place the Nutrilite LIV bundle for this month, Proceed to Pay option is disbale they are getting Error ""maximum NCLP bundle order has been reached"" same informed customer to send the mail to care, kindly have a check and help us on the same.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1681825,Customer called and stated that they have not received link to purchase NLCP bundle kindly check and help with the resolution as earliest.,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that user missed to complete payment for his 2nd order, we have again created a new order . Payment link is available on login, please ask user to make payment to complete his 2nd order.
Regards",Customer called and stated that they have not received link to purchase NLCP bundle kindly check and help with the resolution as earliest.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1694865,"Dear Team, ADSP# is complaining that he did not received 2nd link for NLCP order. Kindly look into this and do the needful.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"We verified in the system ABO already placed 3 NLCP orders. Next Scheduled order is on 1st Jan. Please ask user to verify.
","Dear Team, ADSP# is complaining that he did not received 2nd link for NLCP order. Kindly look into this and do the needful.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1666003,"customer called and stated that, they have not purchased any NLCP bundle, but they are getting the link as payment due date with the there is no order of NLCP. kindly please check and help with the same.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi Team
Please be informed that the downline of reported user had an NLCP order placed on for which he received the payment link, which was due to an issue and it has been fixed.
Please revert if user made payment of order which was placed for his downline .
Regards","customer called and stated that, they have not purchased any NLCP bundle, but they are getting the link as payment due date with the there is no order of NLCP. kindly please check and help with the same.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1680552,"Hi Team, We have received complaint from the ADS Partner that she has not received NLCP Liv 3rd bundle's payment link. So pls check this & share the payment link to the ADS Partner.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the 3rd order for user is scheduled for Nov 24, 23, user will receive the payment link once order is created on Nov 24, 23
Regards","Hi Team, We have received complaint from the ADS Partner that she has not received NLCP Liv 3rd bundle's payment link. So pls check this & share the payment link to the ADS Partner.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1702474,"Hi Team, Kindly check and support for the below query. ADSP Number Given Names Mobile Number Email Id Unable to place 4th NLCP bundle and getting msg ""Maximum NLCP creation limit reached"". . Your NLCP Health Basket order payment is due. Please make the payment by Dec to continue receiving your benefits.Proceed to Pay. While clicking on the proceed to pay only products are reflected instead of the complete bundle. Hence, kindly check and confirm whether the 4th NLCP order has been activated for this ADSP and the payment link which is reflected on the website for the 4th bundle order. It is to bring to your kind knowledge that i am unable to place order for modified 4th bundle under NLCP LIv360 wellness programme . Again & again the following massage is appearing-""Maximum NLCP creation limit reached. No more orders can be placed at the moment.""Kindly do need full so that i can place an order for the same.More over there is also appearing another massage -"" Your NLCP health Basket order payment is due . Please make payment by to continue receiving your benefits . Proceed to pay. But this includes only products -Madhunashini & AVH . i want to include Whey protein, WM shake-2fiber and prebiotic in it. kidly do need ful within permissible time.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
The link available is for 4th order, user can make payment and complete order.
If they wish to make any changes please revert and we will activate the tab.
Regards","Hi Team, Kindly check and support for the below query. ADSP Number Given Names Mobile Number Email Id Unable to place 4th NLCP bundle and getting msg ""Maximum NLCP creation limit reached"". . Your NLCP Health Basket order payment is due. Please make the payment by Dec to continue receiving your benefits.Proceed to Pay. While clicking on the proceed to pay only products are reflected instead of the complete bundle. Hence, kindly check and confirm whether the 4th NLCP order has been activated for this ADSP and the payment link which is reflected on the website for the 4th bundle order. It is to bring to your kind knowledge that i am unable to place order for modified 4th bundle under NLCP LIv360 wellness programme . Again & again the following massage is appearing-""Maximum NLCP creation limit reached. No more orders can be placed at the moment.""Kindly do need full so that i can place an order for the same.More over there is also appearing another massage -"" Your NLCP health Basket order payment is due . Please make payment by to continue receiving your benefits . Proceed to pay. But this includes only products -Madhunashini & AVH . i want to include Whey protein, WM shake-2fiber and prebiotic in it. kidly do need ful within permissible time.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1684527,"customer called and stated they are not getting the payment link, and the last date to order for NLCP is 29th of November, kindly check and help with the resolution at earliest.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the next order is scheduled for Nov 29, 23, payment link will be available once order is created and will be valid for 10 days
Regards ","customer called and stated they are not getting the payment link, and the last date to order for NLCP is 29th of November, kindly check and help with the resolution at earliest.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1681930,"Hi Team, had tried to make the NLCP 2nd month bundle, but the payments were unsuccessful due to this she is unable to place orders. However, the ADSP got the amount back. Kindly check and support in resolving this issue and suggest the 2nd order placement.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please ask user to try payment now.
Regards","Hi Team, had tried to make the NLCP 2nd month bundle, but the payments were unsuccessful due to this she is unable to place orders. However, the ADSP got the amount back. Kindly check and support in resolving this issue and suggest the 2nd order placement.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1680511,"ADSP who was actively participating in Nutrilite Liv did 1st bundle in the month of October for both Applicant and co applicant. But on he became PC and today they converted to ADSP. Now Nutrilite live link is not active for her. he wanted to know whether he can continue in the program , if so he is requesting for the link for the purchase.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"no issues in SOP tab, ASM view shows NLCP tab and orders ","ADSP who was actively participating in Nutrilite Liv did 1st bundle in the month of October for both Applicant and co applicant. But on he became PC and today they converted to ADSP. Now Nutrilite live link is not active for her. he wanted to know whether he can continue in the program , if so he is requesting for the link for the purchase.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1700570,"ADSP claims that she had done orders through NLCP, but his Nutriperk is showing as only order are showing in the Nutriperk tab. Attached screen shot.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
We have noted the given order and nutriperks will be added soon.
Regards","ADSP claims that she had done orders through NLCP, but his Nutriperk is showing as only order are showing in the Nutriperk tab. Attached screen shot.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1688968,"Please guide on the below query. ""Please guide me to edit my NLCP order for This fourth month""",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Please ask user to make payment for the below mentioned orders.
","Please guide on the below query. ""Please guide me to edit my NLCP order for This fourth month""-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1666037,The link for NLCP order is not working. It shows that this page no longer available. The last date for this order is 2nd November (Today).Please do needful ASAPPlease assist on above mentioned concern.,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"As we checked with payment link, its working fine. Please ask ABO to clear the browser cache, history and then check again. User can login on website and he will be able to view the option to pay, kindly ask user to make payment to confirm the order.",The link for NLCP order is not working. It shows that this page no longer available. The last date for this order is 2nd November (Today).Please do needful ASAPPlease assist on above mentioned concern.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1665280,"Dear Team, The below ADSP is complaining that they have not received the payment link for placing the 2nd month NLCP order. Please check & assist. pelase assist. The payment link is also there on the website under the NLCP tab.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"kindly note that user cannot place 2nd NLCP order from NLCP tab, order has been already placed and user must have received payment link for same. User can login on website and he will be able to view the option to pay, kindly ask user to make payment to confirm the order.","Dear Team, The below ADSP is complaining that they have not received the payment link for placing the 2nd month NLCP order. Please check & assist. pelase assist. The payment link is also there on the website under the NLCP tab.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1674978,"customer called and stated that while placing the order they are not able to process the payment and they are getting the error as something went wrong, kindly check and help out the same as soon as possible.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the given user has 1 active NLCP and both the orders are completed
","customer called and stated that while placing the order they are not able to process the payment and they are getting the error as something went wrong, kindly check and help out the same as soon as possible.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1706367,"Dear IT Team, ADSP 3rd NLCP Bundle Purchase link is not active due to this ADSP is unable to place order you are requested to please look into this and rectify the issue / share new link so that ADSP can replace his order.. ID",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"As checked user has completed there 3 NLCP orders, kindly verify.
And for the 4th NLCP user can place it from the Manage NLCP tab.
","Dear IT Team, ADSP 3rd NLCP Bundle Purchase link is not active due to this ADSP is unable to place order you are requested to please look into this and rectify the issue / share new link so that ADSP can replace his order.. ID-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1688842,"Hi Team,Though I have already attached the Order no. of NLCP taken from the Order History tab in my initial mail itself. All these order is being tagged with NLCP as well in Order History.Sharing the Order no. for all months along with order placed date again to get this resolved asap.24th Sept : 24th Oct: 24th Nov : ThanksPlease refer this : .",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,As per last comment. Closing the incident.,"Hi Team,Though I have already attached the Order no. of NLCP taken from the Order History tab in my initial mail itself. All these order is being tagged with NLCP as well in Order History.Sharing the Order no. for all months along with order placed date again to get this resolved asap.24th Sept : 24th Oct: 24th Nov : ThanksPlease refer this : .-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1643538,"Dear Team, Kindly check and do the needful on the below NLCP ordering issue. Given Names Mobile Number Email Id ADSP Number Right_ADSP Number",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi Team
Kindly ask the user to check now.
Regards","Dear Team, Kindly check and do the needful on the below NLCP ordering issue. Given Names Mobile Number Email Id ADSP Number Right_ADSP Number-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1706413,Kindly support with below details : Was he part of any Nutri Batch.If he isnt a part of program will he get perks if he orders thru NLCP tab.She is claiming she got a msg that perks will expire by end of this month. Complaint received from Accounts Manager. Kindly support,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
The given user has active subscription of NLCP and there are completed orders under same:
Regards",Kindly support with below details : Was he part of any Nutri Batch.If he isnt a part of program will he get perks if he orders thru NLCP tab.She is claiming she got a msg that perks will expire by end of this month. Complaint received from Accounts Manager. Kindly support-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1695226,"Dear Team, ADSP is complaining that payment link is not received through SMS and email. And it is not showing on the website as well. Kindly check and resolve.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
New order {1049963092} has been created and payment link is available. Please ask user to login and make payment to complete order.
Regards","Dear Team, ADSP is complaining that payment link is not received through SMS and email. And it is not showing on the website as well. Kindly check and resolve.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1700566,Kindly activate the 3rd Bundle Purchase link. As its not active for the ADS.Screenshot of the same is attached .,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"For all the three subscriptions payment link is there on the website.
Please ask user to proceed with payment.",Kindly activate the 3rd Bundle Purchase link. As its not active for the ADS.Screenshot of the same is attached .-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1680572,Customer called and stated that they are not receiving link to place the NLCP bundle kindly check and help with the resolution as earliest.,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that 2 orders for the NLCP for the user are already complete, 3rd order is scheduled for Nov 24, 23.
He will receive the payment link once order is placed on Nov 24, 23.
Regards",Customer called and stated that they are not receiving link to place the NLCP bundle kindly check and help with the resolution as earliest.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1665159,"Hi Team , ADSP has not receive Bundle Kit till now in second order also option was not showing .",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi Team
Bag Shaker and guide was only applicable for the first orders in this program . Kindly co-ordinate with marketing regarding the same.","Hi Team , ADSP has not receive Bundle Kit till now in second order also option was not showing .-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1696635,"HI Team, ADSP joined the NLCP program in October and yet to recieve the payment link for 3rd NLCP order. Please check and suggest further on this.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
New order has been created and payment link is available. Please ask user to login and make payment to complete order.
Regards","HI Team, ADSP joined the NLCP program in October and yet to recieve the payment link for 3rd NLCP order. Please check and suggest further on this.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1686402,Hi Team ADSP has placed all my NLCP order's through the NLCP link or website but still getting regular emails due. Request you to check and update. Please find below the order details,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,As per last comment. Closing the incident.,Hi Team ADSP has placed all my NLCP order's through the NLCP link or website but still getting regular emails due. Request you to check and update. Please find below the order details-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1688970,"Hi Team, ADSP has inquired that he has already placed NLCP order on still he is getting payment link for NLCP order. Please check and confirm on the same.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.","Hi Team, ADSP has inquired that he has already placed NLCP order on still he is getting payment link for NLCP order. Please check and confirm on the same.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1663012,Hi Team ADSP #l unable to place NLCP order Her initial order got cancelled and now she is not able to place fresh order.,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi Team
Please be informed that the given user placed his first SOP order on Oct 4, 23, Now as per system next SOP order will be placed on Nov 4, 23, a payment link will be sent to user's registered mobile number once order is placed. Kindly ask user to place the order through payment link only.
Regards",Hi Team ADSP #l unable to place NLCP order Her initial order got cancelled and now she is not able to place fresh order.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1678228,"Hi Team, has complained that he has placed the NLCP 2nd Bundle through the payment link received on their mobile number , however as checked the is showing placed on some other Please check the same at your end and let us know the solution for this.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that we checked the upline and did not see any payment link being sent for order . All communication for the order were sent to .
Also we can see that downline and upline share same address and downline has mentioned upline's phone number in alternate number.
There could be a possibility that either user used the same device as downline or downline sent link to upline. No issue found from our end.
","Hi Team, has complained that he has placed the NLCP 2nd Bundle through the payment link received on their mobile number , however as checked the is showing placed on some other Please check the same at your end and let us know the solution for this.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1699726,"Dear Team, As per ADSP, he has processed NLCP order# on 1st Dec, however it is showing ""In process"" on website"" Kindly check and confirm the status of this order. Activate another link to complete the NLCP order.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Order link is expired now. We have rescheduled the new SOP order . Please ask user to check, user must have received payment link for same. User can login on website and he will be able to view the option to pay, kindly ask user to make payment to confirm the order.","Dear Team, As per ADSP, he has processed NLCP order# on 1st Dec, however it is showing ""In process"" on website"" Kindly check and confirm the status of this order. Activate another link to complete the NLCP order.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1674357,"Hi Team, ADSP is unable to place the NLCP order through the given link. Today is the last day to place an order, hence kindly check and do the needful on priority,",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,We verified in the system ABO already placed 2 NLCP orders. Next Scheduled order is on 29th Nov. Please ask user to verify.,"Hi Team, ADSP is unable to place the NLCP order through the given link. Today is the last day to place an order, hence kindly check and do the needful on priority,-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1691445,"Dear Team, Kindly check the below concern raised by ADSP regarding the Nutrilite Liv360 program and do the needful. Concern: Liv360 program mein order ki jagah order mujhe karna pada , jab tak pure order nahin hue tab tak dashboard se company ka message hata nahin , yah system theek nahin ,",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"User has two NLCP subscriptions currently active for which user has to order mingainst each.
For first NLCP subscription user has successfully placed below mentioned orders.
And for another NLCP subscription user has successfully placed orders and next order will get generated on","Dear Team, Kindly check the below concern raised by ADSP regarding the Nutrilite Liv360 program and do the needful. Concern: Liv360 program mein order ki jagah order mujhe karna pada , jab tak pure order nahin hue tab tak dashboard se company ka message hata nahin , yah system theek nahin ,-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1702942,"Hi Team, As per the ADSP, the order placed on is not considered as NLCP order. Order number# Kindly check and confirm.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"As checked mentioned order is in under NLCP program and ABO earned the nutriperk also. Please find the attached screen shot for the same. Please ask abo to check. If still facing any issue, please feel free to raise the new incident.","Hi Team, As per the ADSP, the order placed on is not considered as NLCP order. Order number# Kindly check and confirm.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1692009,"Business : Nutrilite LIV : Nutrilite LIV Enquiry Customer called and stated that they are about to place the NLCP 3rd bundle, but they didn't receive any link to process the payment, and even due date also crossed, kindly have a check and help us on the same at the earliest.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Earlier the order payment link was expired as validity is only of days.
We have regenerated a NLCP order for the user please ask user to make the payment now.","Business : Nutrilite LIV : Nutrilite LIV Enquiry Customer called and stated that they are about to place the NLCP 3rd bundle, but they didn't receive any link to process the payment, and even due date also crossed, kindly have a check and help us on the same at the earliest.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1696634,"Ada is in Liv programme and name ADS registered my address in Dindigul and shifted my family . ADS wants to purchase my 3rd month bundle product at my new address,. but unable to change the address. Kindly do the needful.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Address has been updated. Please ask user verify and pay for order using payment link. Once user logged in , will get the payment link.","Ada is in Liv programme and name ADS registered my address in Dindigul and shifted my family . ADS wants to purchase my 3rd month bundle product at my new address,. but unable to change the address. Kindly do the needful.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1696636,"Dear Team, ADSP is saying that my self and my Husband wef. i purchased (two) bundle Nutrilite product through NLCP. BUT NEXT Month nov I purchase bundle product from Amway Agartala office due to non availability of NLCP LINK .getting permission from Amway office executive. But this month DEC I purchase only (one) bundle product. Kindly check and update if the link needs to be activated.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please ask user to place 3rd order as well from outside as now we cannot link for 3rd when first are placed outside. Once done, please raise a new INC and we will consider them for nutriperks.
Regards","Dear Team, ADSP is saying that my self and my Husband wef. i purchased (two) bundle Nutrilite product through NLCP. BUT NEXT Month nov I purchase bundle product from Amway Agartala office due to non availability of NLCP LINK .getting permission from Amway office executive. But this month DEC I purchase only (one) bundle product. Kindly check and update if the link needs to be activated.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1704279,"Dear Team, The below ADSP has completed the NLCP bundle orders and wants to change the NLCP bundle but is unable to modify the same. Pls suggest.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
As checked modify NLCP tab is enabled for the user.
Kindly ask user to check and if still any issue please provide screenshot of the error
Regards","Dear Team, The below ADSP has completed the NLCP bundle orders and wants to change the NLCP bundle but is unable to modify the same. Pls suggest.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1674982,Please suggest Query - PLS extend my NLCP date as i ordered on NOV but payment failed and amt. detected from my ITZ card.,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
The older order has been marked as failed and a new order has been placed. Please ask user to make the payment and complete order
Regards",Please suggest Query - PLS extend my NLCP date as i ordered on NOV but payment failed and amt. detected from my ITZ card.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1685307,"Remarks: Customer has participated in NLCP Liv360 program and wanted to place order for November' month but customer is stating that two due dates are reflecting in website which is 28th Nov' and 4th December', please help customer in getting confirmation of last date. Note : Informed customer to place order today (28th Nov') as due date was 28th Nov'",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the given user has 2 active subscriptions.
","Remarks: Customer has participated in NLCP Liv360 program and wanted to place order for November' month but customer is stating that two due dates are reflecting in website which is 28th Nov' and 4th December', please help customer in getting confirmation of last date. Note : Informed customer to place order today (28th Nov') as due date was 28th Nov'-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1701809,"Dear Team,This ADSP Shamim Akhter missed the last date of ordering their Liv Bundle of 3rd month and the link got expired. So this ADPS wants to get the link generated again for him.Please Look into matter and activate the Link For this ADSP.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,As checked the user has two active subscription and both the subscription has completed 3 order.,"Dear Team,This ADSP Shamim Akhter missed the last date of ordering their Liv Bundle of 3rd month and the link got expired. So this ADPS wants to get the link generated again for him.Please Look into matter and activate the Link For this ADSP.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1660690,"Dear Team, ADSP# was placing 2nd order using the link of NLCP tab, however due to some issue order could not be completed. Now he is getting error while payment, kindly check and resolve.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi Team
Please ask user to make the payment now.
Regards","Dear Team, ADSP# was placing 2nd order using the link of NLCP tab, however due to some issue order could not be completed. Now he is getting error while payment, kindly check and resolve.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1704285,"The closure remarks of Ticket # SCTASK1400151is not clear. Dear Team, Kindly confirm the number of subscriptions and NLCP orders placed by the ADSP",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Given user has 2 active subscriptions and 2 completed orders in each:
Regards","The closure remarks of Ticket # SCTASK1400151is not clear. Dear Team, Kindly confirm the number of subscriptions and NLCP orders placed by the ADSP-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1704881,"Dear Team, Notes is not updated in previous ticket. Please share the notes which you have received from application team.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Notification for the 3rd order has been removed, it will be created on Jan 1, 24
regards","Dear Team, Notes is not updated in previous ticket. Please share the notes which you have received from application team.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1676713,"Dear Team,",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"User has created two NLCP order :
1st order was placed on and next was order was placed on with amount and now the next order link will get created on upcoming .
2nd order was placed on therefore the next order has been auto generated on with the payment link of amount for which user can pay in next 15 days from 09 Nov.","Dear Team,-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1695301,"Dear Team, Please assist on the below query. Category Order RelatedMessage I'm getting email and message that payment is due for NLCP Health Basket . Order I have made payment for Health Basket for Nov on 3rd Dec. For Dec, the due date should be starting only after 24th Dec. Pls check this order and resolve the issue. I have modified the NLCP health basket and will be placing order for the new basket end of this month.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
User has successfully placed 3 orders for the month, he wil not receive notfication for now.
Regards","Dear Team, Please assist on the below query. Category Order RelatedMessage I'm getting email and message that payment is due for NLCP Health Basket . Order I have made payment for Health Basket for Nov on 3rd Dec. For Dec, the due date should be starting only after 24th Dec. Pls check this order and resolve the issue. I have modified the NLCP health basket and will be placing order for the new basket end of this month.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1706370,"Dear Team, For the below NLCP order, the payment has been debited but the order was not confirmed. As checked, the payment status is showing as ""Initiated"" in POS. Below is the screenshot for your reference. Kindly check and support in getting this order confirmed. ADSP Order Kindly confirm the status on below case as ADS Partner is asking with us about this NLCP order and today is the last day for NLCP order, so pls resolve this case on priority basis.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that we have raised for refund if payment has been deducted.
We have created a new order, please ask user to make payment to complete 3rd order.
Regards","Dear Team, For the below NLCP order, the payment has been debited but the order was not confirmed. As checked, the payment status is showing as ""Initiated"" in POS. Below is the screenshot for your reference. Kindly check and support in getting this order confirmed. ADSP Order Kindly confirm the status on below case as ADS Partner is asking with us about this NLCP order and today is the last day for NLCP order, so pls resolve this case on priority basis.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1673515,"HI Team, ADSP is again reveiving NLCP link to place order by 14th Nov'. As per ADSP she has already placed the NLCP though payment link. Please confirm if this is the 3rd NLCP order link.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the given user placed 2 NLCPs , for 1st user has already placed 2 orders:
Below 2nd NLCP was placed :
The payment link which user is receiving is of this NLCP bundle.
Regards
","HI Team, ADSP is again reveiving NLCP link to place order by 14th Nov'. As per ADSP she has already placed the NLCP though payment link. Please confirm if this is the 3rd NLCP order link.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1680464,"Hi Team, is trying to place an NLCP order and the below error message is appearing Kindly check and update the status.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please ask user to make payment from the payment link which is active.
User will not be able to place order from NLCP tab.
Regards","Hi Team, is trying to place an NLCP order and the below error message is appearing Kindly check and update the status.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1691869,As per ADSP he is having two subscription but after placing one order error coming maximum NLCP creation limit reached.,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Yes user is having the 2 subscriptions
For first subscriptions 3 orders has already been completed.
And for another subscription 2 orders has been completed 3 order is still remaining for which payment link was expired so we have regenerated a new order please ask user to make payment for the order.
",As per ADSP he is having two subscription but after placing one order error coming maximum NLCP creation limit reached.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1663848,"Dear Team, ADSP is complaining that payment link is not available in NLCP tab. Kindly sent the payment link on his mobile number and email address again and confirm.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Please pay till 22 Nov, link activated now.","Dear Team, ADSP is complaining that payment link is not available in NLCP tab. Kindly sent the payment link on his mobile number and email address again and confirm.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1685205,Customer called and stated that they have purchased NCLP bundles continuously Sep' - Nov'. Customer requesting us to stop notification when already NLCP orders are been completed.,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,We have checked ABO created 3 NCLP program and all are in active . ABO placed 3 order ins one NLCP and 2 other NLCP orders are still pending to pay.,Customer called and stated that they have purchased NCLP bundles continuously Sep' - Nov'. Customer requesting us to stop notification when already NLCP orders are been completed.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1666542,"Hi Team, As ADSP has already returned the Please share link against the active , as same NLCP bundle is required to be placed for the consistency .",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that is not a SOP order ,
As of now, user is having 3 Active NLCPs
As we checked, all 3 payment links are active.
Please ask user to check his order history, and make the payment to confirm the order.
Regards","Hi Team, As ADSP has already returned the Please share link against the active , as same NLCP bundle is required to be placed for the consistency .-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1706379,"Hi Team, ADSP is not able to place the NLCP order due to below issue. Kindly check and resolve.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,Closing as per below comment.,"Hi Team, ADSP is not able to place the NLCP order due to below issue. Kindly check and resolve.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1686408,"Hi Team, Please confirm on which date NLCP link will be activated for placing the order for below ADSP",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,NLCP next scheduled date is on Please confirm the ABO and ask to check.,"Hi Team, Please confirm on which date NLCP link will be activated for placing the order for below ADSP-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1687186,"Dear Team, As per the ADSP they have already placed the 3rd NLCP bundle since Sept/Oct/Nov.But still the purchase reminders are receiving to them. Request you to please check & confirm if the all the orders have been placed for NLCP. Also, pls confirm on the reminders which is showing in the attachment is related to which order.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the given user has 2 active subscription:
Each NLCP is for 3 orders this is why user is getting reminders for next orders. Now since 2nd order has 1 returned order therefore subscription will be cancelled.
Please ask user to return his 2nd order- of 2nd subscription as well and make payment of order to complete 3 order journey.
In case payment link expires please raise an new INC to place another order for user.
Regards","Dear Team, As per the ADSP they have already placed the 3rd NLCP bundle since Sept/Oct/Nov.But still the purchase reminders are receiving to them. Request you to please check & confirm if the all the orders have been placed for NLCP. Also, pls confirm on the reminders which is showing in the attachment is related to which order.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1685474,"Hi Team, is unable to purchased her 2nd bundle (IInd order for husband of 2nd bundle of Nut.Liv )as she checked that her Nutriperks of 2nd bundle (Ist order for wife) has not been updated as she placed order through CART because that time her CART was already filled & NO NOTIFICATION was given for order. Nutriperks details are showing only for Ist bundle as below---She is requesting her Nutriperks of 2nd bundle (Ist order for wife) as one order is already placed-- -Please confirm can she placed 2nd bundle (IInd order for husband) through CART as now again her CART is already filled & NO NOTIFICATION is showing (Notification is showing only for 3rd bundle. CART is already filled for 2nd order of 2nd bundle Please suggest & do the needful as ADSP is waiting for our URGENT ATTENTION",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,We have checked the provided order. this order is not under in NLCP programs. Nutriperk will be given on placing order on active NCLP program. Please ask user to check.,"Hi Team, is unable to purchased her 2nd bundle (IInd order for husband of 2nd bundle of Nut.Liv )as she checked that her Nutriperks of 2nd bundle (Ist order for wife) has not been updated as she placed order through CART because that time her CART was already filled & NO NOTIFICATION was given for order. Nutriperks details are showing only for Ist bundle as below---She is requesting her Nutriperks of 2nd bundle (Ist order for wife) as one order is already placed-- -Please confirm can she placed 2nd bundle (IInd order for husband) through CART as now again her CART is already filled & NO NOTIFICATION is showing (Notification is showing only for 3rd bundle. CART is already filled for 2nd order of 2nd bundle Please suggest & do the needful as ADSP is waiting for our URGENT ATTENTION-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1688971,"Hi Team, Please check that Nutriperks have been deducted for the below successful orders. Please check and help to restore the Nutri Perk points,",Business : Nutrilite LIV : Nutrilite LIV Enquiry., Nutriperk points have been added now. Please ask user to verify now.,"Hi Team, Please check that Nutriperks have been deducted for the below successful orders. Please check and help to restore the Nutri Perk points,-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1691444,"Hi Team, In reference to last ticket , ADSP has forwarded the NLCP order payment reminder email to us. Kindly check the same in above comments and provide further update.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that user has successfully completed 3 orders so NLCP is complete.
Regards","Hi Team, In reference to last ticket , ADSP has forwarded the NLCP order payment reminder email to us. Kindly check the same in above comments and provide further update.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1664490,"ADS complained that he did not receive the 2nd month bundle link, and he placed the 1st month bundle order in the NCLP, but it shows no NutriPerks point on his account.Kindly check and add the first-month NutriPerks point and send the link for the second-month bundle order. ADSP # 1st month Order number : Dt",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"As we checked, the provided order is not SOP/NCLP order and as per screen shot its showing mobile order. Please ask ABO to verify again. If still facing any issue, please feel free to raise the new incident with correct order.","ADS complained that he did not receive the 2nd month bundle link, and he placed the 1st month bundle order in the NCLP, but it shows no NutriPerks point on his account.Kindly check and add the first-month NutriPerks point and send the link for the second-month bundle order. ADSP # 1st month Order number : Dt-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1675355,"Hi Team, We have received complaint from ADS Partner that today she had placed an order of NLCP Liv360 bundle through link which she has received from the concern team but she got the message that your order was not placed due to payment failed. We have checked the status of order no which we have received from ADS Partner and found that order has shipped from Whs. So pls check and confirm that the below order will be counted in NLCP Liv program yes or not ? POS Screen Shot:-",Business : Nutrilite LIV : Nutrilite LIV Order Status Enquiry.,"Hi
The order is part of NLCP programme and currently in shipped status.
Regards","Hi Team, We have received complaint from ADS Partner that today she had placed an order of NLCP Liv360 bundle through link which she has received from the concern team but she got the message that your order was not placed due to payment failed. We have checked the status of order no which we have received from ADS Partner and found that order has shipped from Whs. So pls check and confirm that the below order will be counted in NLCP Liv program yes or not ? POS Screen Shot:--Business : Nutrilite LIV : Nutrilite LIV Order Status Enquiry.",12
INC1675371,"Hi Team, We have received complaint from ADS Partner that Yesterday he had placed an order of NLCP Liv360 bundle through link which he has received from the concern team but she got the message that your order was not placed due to payment failed. We have checked the status of order no which we have received from ADS Partner and found that order has shipped from Whs. So pls check and confirm that the below order will be counted in NLCP Liv program yes or not ? POS Screen Shot :-",Business : Nutrilite LIV : Nutrilite LIV Order Status Enquiry.,"Hi
Please be informed that the order has been placed and part of NLCP
Regards","Hi Team, We have received complaint from ADS Partner that Yesterday he had placed an order of NLCP Liv360 bundle through link which he has received from the concern team but she got the message that your order was not placed due to payment failed. We have checked the status of order no which we have received from ADS Partner and found that order has shipped from Whs. So pls check and confirm that the below order will be counted in NLCP Liv program yes or not ? POS Screen Shot :--Business : Nutrilite LIV : Nutrilite LIV Order Status Enquiry.",12
INC1666721,"Dear Team, Please find the ADSP# and confirm if order# dated has been placed through link.Kindly check and confirm if order# dated has been placed through link.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Pleas be informed that the given order was placed via payment link.
Regards","Dear Team, Please find the ADSP# and confirm if order# dated has been placed through link.Kindly check and confirm if order# dated has been placed through link.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1694040,"Dear Team, has placed two NLCP orders, however NLCP order link is not activated. Kindly check and resolve.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
New order has been created and payment link is available. Please ask user to login and make payment to complete order.
Regards","Dear Team, has placed two NLCP orders, however NLCP order link is not activated. Kindly check and resolve.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1689722,NLCP Link not received for third bundle .,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"We verified in the system ABO already placed 2 NLCP orders. Please ask user to check on and try to place order. if issue persist please let us know with error screen shot.
",NLCP Link not received for third bundle .-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1673652,"Hi team, Pls check below query and suggest a response on the same. I've registered for Nutrilite liv program started last month and hv also start purchase nlp basket from last monthDue to unknown reason last day before starting of program I hv been remove from it and inform me to get register in new batch.So I think I don't have to continue nlp basket buying....kindly confirm same as my purchase date is nearby...Also advice me about last month products as I need to start it again when I got chance ...Thanking you",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that user has an active NLCP , 1st order placed successfully and 2nd is awaiting payment for order .
Please ask user to make payment to complete his 2nd order and stay in programme.
Regards","Hi team, Pls check below query and suggest a response on the same. I've registered for Nutrilite liv program started last month and hv also start purchase nlp basket from last monthDue to unknown reason last day before starting of program I hv been remove from it and inform me to get register in new batch.So I think I don't have to continue nlp basket buying....kindly confirm same as my purchase date is nearby...Also advice me about last month products as I need to start it again when I got chance ...Thanking you-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1684530,customer called and stated that they are getting links for the NLCP bundled with different date. Kinly check and help us with resolution.,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the given user has 2 active subscriptions:
",customer called and stated that they are getting links for the NLCP bundled with different date. Kinly check and help us with resolution.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1701352,"Dear Team, ADSP is unable to order bundle please check the same & do the needful. Thanks",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
New order has been created and payment link is available. Please ask user to login and make payment to complete order.
Regards","Dear Team, ADSP is unable to order bundle please check the same & do the needful. Thanks-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1641828,"Dear IT Team, ADSP is part of Nutrilite LIV program but while login via website Nutrilite LIV NLCP tab is not activated so please suggest us.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi team
NLCP has been activated from our end, kindly check
Regards","Dear IT Team, ADSP is part of Nutrilite LIV program but while login via website Nutrilite LIV NLCP tab is not activated so please suggest us.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1678179,"Hi Team, please confirm by when ADSP will recieve the new order link so that we can inform the ADSP, as he is making followups about the same.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Payment link for 2nd order is already active on user's profile. Please ask the user to login on his account and make the payment to complete the order.
Regards","Hi Team, please confirm by when ADSP will recieve the new order link so that we can inform the ADSP, as he is making followups about the same.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1664228,"ADSP is unable to order Nut Live Bundle order getting , maximum NLCP creation limit .",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"kindly note that user cannot place 2nd NLCP order from NLCP tab, order has been already placed and user must have received payment link for same. User can login on website and he will be able to view the option to pay, kindly ask user to make payment to confirm the order.","ADSP is unable to order Nut Live Bundle order getting , maximum NLCP creation limit .-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1678341,"Dear Team, as per ADS, he place Nutrilite LIV order and same has been placed by provided link but amount was deducted and points and nutri perks also will be showing in his account and order not showing in his order history and not delivered to ADS till the date. kindly look into the matter and do the needful. Screenshots attached for your kind reference.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the given user has 1 active NLCP and he has successfully completed below 2 orders under same","Dear Team, as per ADS, he place Nutrilite LIV order and same has been placed by provided link but amount was deducted and points and nutri perks also will be showing in his account and order not showing in his order history and not delivered to ADS till the date. kindly look into the matter and do the needful. Screenshots attached for your kind reference.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1660796,"Dear Team, trying to place 2nd order for Liv program, however order got failed. Kindly check and resolve the issue.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi Team
Please ask user to make the payment now.
Regards","Dear Team, trying to place 2nd order for Liv program, however order got failed. Kindly check and resolve the issue.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1688892,"Dear Team, As per the ADSP they have made the payment for their 3rd NLCP order which is but as per them, the amount has been deducted but the order is still showing as PAYMENT NOT CAPTURED. Apart from this they are still getting the link to make the payment for this order.Please confirm if this order will be considered as their 3rd NLCP order or not.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"As checked with the finance team, we haven't received any amount for the order . And we have rescheduled the next NLCP order please ask user to check and pay the the amount with payment link on 6th dec23. if issue persist please let us know with error screen shot.","Dear Team, As per the ADSP they have made the payment for their 3rd NLCP order which is but as per them, the amount has been deducted but the order is still showing as PAYMENT NOT CAPTURED. Apart from this they are still getting the link to make the payment for this order.Please confirm if this order will be considered as their 3rd NLCP order or not.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1690534,"Dear Pooja, Please help to answer below mentioned query. ADSP Query :- Dear , Sir / Madam My name is Ravi Prasad Ada no . Address-above . I will not received any link of NLCP program after month November .I made frist purchase of NLCP program for September second on . After that month I am not getting any link of NLCP till .I didn't get any link till date. So please help me to solve my problem as soon as possible. Thanks & Regards",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"
We verified in the system ABO placed 2 NLCP orders for now. We have re-scheduled the 3rd order is on . Please ask user to verify. if issue persist please let us know with error screen shot.","Dear Pooja, Please help to answer below mentioned query. ADSP Query :- Dear , Sir / Madam My name is Ravi Prasad Ada no . Address-above . I will not received any link of NLCP program after month November .I made frist purchase of NLCP program for September second on . After that month I am not getting any link of NLCP till .I didn't get any link till date. So please help me to solve my problem as soon as possible. Thanks & Regards-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1694047,INCN [DO NOT DELETE THIS LINE]Please describe the issue here :Please suggest to respond the query Query - Bundle message has not yet come on email. It takes months to purchase. My product has expired.,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
order for the user has been created and payment link is available on login. Please ask user to make payment and complete his orders for the programme.
Regards",INCN [DO NOT DELETE THIS LINE]Please describe the issue here :Please suggest to respond the query Query - Bundle message has not yet come on email. It takes months to purchase. My product has expired.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1671701,"Customer called and stated they are not able to place the NLCP by the link as when they have done the payment by card cart, but we are not able to see any order and customer facing some issue in the link, kindly please check and resolve the issue at the earliest.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that for the given user 92672069, below 2 NLCP orders are awaiting payment. Link is available on user profile as well.
","Customer called and stated they are not able to place the NLCP by the link as when they have done the payment by card cart, but we are not able to see any order and customer facing some issue in the link, kindly please check and resolve the issue at the earliest.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1701355,"Customer called and stated that they have purchased the NLCP bundle products continuously -month, order details were mentioned below, but still they are getting a pop-up link to pay and place the bundle order, customer wants to know whether their subscription of liv was completed or not, kindly have a check and help us on the same at the earliest. Your NLCP Health Basket order payment is due. Please make the payment by to continue receiving your benefits.Proceed to Pay Your NLCP Health Basket order payment is due. Please make the payment by Dec to continue receiving your benefits.Proceed to Pay ,. NOTE: Order Number: Order Date: : AM Order Number: Order Date: : PM Order Number: Order Date: : PM Please refer this : .",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
User completed his 3 orders, will no longer get pop-up
Regards","Customer called and stated that they have purchased the NLCP bundle products continuously -month, order details were mentioned below, but still they are getting a pop-up link to pay and place the bundle order, customer wants to know whether their subscription of liv was completed or not, kindly have a check and help us on the same at the earliest. Your NLCP Health Basket order payment is due. Please make the payment by to continue receiving your benefits.Proceed to Pay Your NLCP Health Basket order payment is due. Please make the payment by Dec to continue receiving your benefits.Proceed to Pay ,. NOTE: Order Number: Order Date: : AM Order Number: Order Date: : PM Order Number: Order Date: : PM Please refer this : .-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1698928,"Hi Team, Please check and suggest a response on below request. I would like to tell you that was suffered from the Chikungunya fever disease. Due to which now I'm disqualified from the Live program and doesn't want to continue it further . So, I would request you to cancel my Live program & to cancel my NLCP order products from my Shopping Cart . So, that I could place order for my Nutrilite Club Jacket as soon as possible. Thanks & Regards",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
User's NLCP subscription has been cancelled.
Regards","Hi Team, Please check and suggest a response on below request. I would like to tell you that was suffered from the Chikungunya fever disease. Due to which now I'm disqualified from the Live program and doesn't want to continue it further . So, I would request you to cancel my Live program & to cancel my NLCP order products from my Shopping Cart . So, that I could place order for my Nutrilite Club Jacket as soon as possible. Thanks & Regards-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1673516,"Hi Team on 26th Sept' and 5th Oct' respectively, Now customer is getting msg ""our health basket payment is due on so and so date"" and lastly, on 5th Nove' I have received a mail on the same issue with a due date of 21st Nov'"" Please confirm if the earlier orders are considered for 1st order and the link is being sent for the 2nd order so that we can inform the ADSP accordingly. Further ADSP has not been included in any ""NLCP Group"" so please check and assist on the same",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the given user has only 1 NLCP programme for which below orders has been placed and completed
","Hi Team on 26th Sept' and 5th Oct' respectively, Now customer is getting msg ""our health basket payment is due on so and so date"" and lastly, on 5th Nove' I have received a mail on the same issue with a due date of 21st Nov'"" Please confirm if the earlier orders are considered for 1st order and the link is being sent for the 2nd order so that we can inform the ADSP accordingly. Further ADSP has not been included in any ""NLCP Group"" so please check and assist on the same-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1665840,"Hi Team, The ADSP has placed NLCP orders for Oct Month. Kindly confirm if they are returning one of two orders and whether it will affect the consistency program.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,User can return the order there will be no impact on SOP.,"Hi Team, The ADSP has placed NLCP orders for Oct Month. Kindly confirm if they are returning one of two orders and whether it will affect the consistency program.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1701804,"Dear Team,This missed the last date of ordering their Liv Bundle for the month and the link expired. So, this wants to get the link generated again.Please Look into matter and activate the Link for the same.Regards",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"There is already order generated for the user for which payment link is already active .
Please ask user to make payment till for this order.
If issue still persists feel free to raise anew ticket with error screenshot. ","Dear Team,This missed the last date of ordering their Liv Bundle for the month and the link expired. So, this wants to get the link generated again.Please Look into matter and activate the Link for the same.Regards-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1683239,"As per ADSP, was the previous NLCP order for which he did not received any link",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
As informed earlier the given user do not have any active subscription. Also order was placed outside NLCP
Regards","As per ADSP, was the previous NLCP order for which he did not received any link-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1674984,"Dear Team, The below ADSP is unable to place the NLCP order as an error appears as ""Maximum NCLP creation limit reached"". The screenshot is shared for reference. Kindly check and do the needful. Given NamesMobile NumberEmail Id",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that user is already having 1 active NLCP, 2 orders has been placed and 3rd is scheduled for
Please ask user to make payment once order is created on scheduled date and not to place order from NLCP tab.
Regards
","Dear Team, The below ADSP is unable to place the NLCP order as an error appears as ""Maximum NCLP creation limit reached"". The screenshot is shared for reference. Kindly check and do the needful. Given NamesMobile NumberEmail Id-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1673519,"purchased 2nd bundle through link on order amount , but adone products not picked in the bundle , hence new order dated additional products purchased at Kolhapur store . Kindly add Nutri perks for order",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that points will be adjusted manually later.
Regards","purchased 2nd bundle through link on order amount , but adone products not picked in the bundle , hence new order dated additional products purchased at Kolhapur store . Kindly add Nutri perks for order-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1688808,"HI Team, ADSP did not pay for the NLCP order from the link or NLCP tab, but he placed a separate order on November . Kindly check and confirm if this order can be considered for the NLCP program.In addition to the last comments, ADSP has mentioned that he placed the order using payment link and order was generated as per below screenshot. But still he is receiving reminders for payment. Kindly check and update.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"We have verified the order . Its in under NLCP program. Please confirm the user. if still any issue please let us know with error screen shot.
Please be informed that the given user has 2 active subscriptions:
Since it is a 2 order programme user will receive notifications for each next order to be scheduled in each subscription.","HI Team, ADSP did not pay for the NLCP order from the link or NLCP tab, but he placed a separate order on November . Kindly check and confirm if this order can be considered for the NLCP program.In addition to the last comments, ADSP has mentioned that he placed the order using payment link and order was generated as per below screenshot. But still he is receiving reminders for payment. Kindly check and update.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1681818,"Dear Team, As per the ADSP was trying to place her order for NLCP but payment is getting failed. Also, in the last month when she was placing the order for NLCP it was showing her 2nd December as the last date, but now it is showing 29th Dec as the last date. Please confirm, if the ADSP is eligible for 2nd month purchase & if the payment links are still active for the same.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that user has created his NLCP program on 29th Sept this is why 3rd order is scheduled for 29th Dec.
We are awaiting payment for 2nd order , we do not have any payment transactions for this order yet. Please ask user to try payment again and if still any issue please provide us with transaction details if money gets deducted and order not ocnfirmed.
Regards","Dear Team, As per the ADSP was trying to place her order for NLCP but payment is getting failed. Also, in the last month when she was placing the order for NLCP it was showing her 2nd December as the last date, but now it is showing 29th Dec as the last date. Please confirm, if the ADSP is eligible for 2nd month purchase & if the payment links are still active for the same.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1694049,"Hi Team, ADSP unable to create the NLCP order, attached screenshot for your reference. ADSP - GHOSH, SUNIL KUMAR & ANITA",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the given user has 2 active bundles:
Bundle 1:
completed order . 2nd order was created, however user did not made payment on time.
New order is created now , and payment link is available, Please ask user to make payment.
3rd order for this bundle will be created on Dec 23, 23 and payment link will be available.
Bundle 2:
COMPLETED
COMPLETED
3rd order will be created on Dec 24, 23 and payment link will be available.
User is trying to place an order through NLCP tab this is why error, order cannot be placed through tab it has to be placed via payment link only.
Regards","Hi Team, ADSP unable to create the NLCP order, attached screenshot for your reference. ADSP - GHOSH, SUNIL KUMAR & ANITA-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1641825,"ADSP - SAINI, SUNANDIT KAUR is registered for NLiv But the Bundle is not activated Please check & assist with the same",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi Team
It has been activated from our end, kindly check
Regards","ADSP - SAINI, SUNANDIT KAUR is registered for NLiv But the Bundle is not activated Please check & assist with the same-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1690765,"ADSP Query :- I am , my ADS no. , Sir I am a part of liv360 program, I purchased the 1st bundle on due to some issues I could not purchase the 2nd bundle of November, till the last date was , so when did I get that bundle? pur8kr skti hu",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"We verified in the system ABO placed NLCP orders. We have re-scheduled the order, please ask user to check and place next order on . if issue persist please let us know with error screen shot.","ADSP Query :- I am , my ADS no. , Sir I am a part of liv360 program, I purchased the 1st bundle on due to some issues I could not purchase the 2nd bundle of November, till the last date was , so when did I get that bundle? pur8kr skti hu-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1698132,"Hi Team, ADSP complained that she is not able to complete the 3rd NLCP order.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
User has already completed 3 orders:
If user will try to place order through an error will occur.
Regards","Hi Team, ADSP complained that she is not able to complete the 3rd NLCP order.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1675373,"Hi Team, We have received complaint from ADS Partner that today he had placed an order of NLCP Liv360 bundle through link which he has received from the concern team but he got the message that your order was not placed due to payment failed. We have checked the status of order no which we have received from ADS Partner and found that order has shipped from Whs. So pls check and confirm that the below order will be counted in NLCP Liv program yes or not ? POS Order Screen Shot:-",Business : Nutrilite LIV : Nutrilite LIV Order Status Enquiry.,"Hi
The order has been placed and part of NLCP
Regards","Hi Team, We have received complaint from ADS Partner that today he had placed an order of NLCP Liv360 bundle through link which he has received from the concern team but he got the message that your order was not placed due to payment failed. We have checked the status of order no which we have received from ADS Partner and found that order has shipped from Whs. So pls check and confirm that the below order will be counted in NLCP Liv program yes or not ? POS Order Screen Shot:--Business : Nutrilite LIV : Nutrilite LIV Order Status Enquiry.",12
INC1665278,"Customer called and stated that he is unable to place order Nutrilite Bundle, tomorrow is the last date, kindly resend the link to him. give resolution as soon as possible.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"As we checked , ABO is already having 1 NLCP for which order was created on and already made the payment on and the mentioned order is of newly created SOP for which no payment link generated. Please ask user to check order history.","Customer called and stated that he is unable to place order Nutrilite Bundle, tomorrow is the last date, kindly resend the link to him. give resolution as soon as possible.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1683908,"Hi Team, Please arrange a call to to understand the concern, as it is not clear in the email sent by him. Please do the needful as it's a long pending order In October, , wrongly received no's Bundle-(APP) instead of a combination of one Bundle- and one Bundle-. Now, it is their request that they be allowed two no's Bundle-(Green Tea) during November so as to continue their Liv360 participation, maintaining their individual requirements of Bundles. (Another order dated 20th November, shown in the order history should not create any confusion here) allow them to take no's Bundle- (Protein with Green Tea) during November and allow them to continue their participation in the Liv- Program.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi Team
AS per response received from business team , user currently doesn't have any issues .Hence resolving the incident.","Hi Team, Please arrange a call to to understand the concern, as it is not clear in the email sent by him. Please do the needful as it's a long pending order In October, , wrongly received no's Bundle-(APP) instead of a combination of one Bundle- and one Bundle-. Now, it is their request that they be allowed two no's Bundle-(Green Tea) during November so as to continue their Liv360 participation, maintaining their individual requirements of Bundles. (Another order dated 20th November, shown in the order history should not create any confusion here) allow them to take no's Bundle- (Protein with Green Tea) during November and allow them to continue their participation in the Liv- Program.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1664489,Team please check Had purchased his 1st bundle in Sep (order no ) ) and his 2nd is due. But in system neither the Nutriperks points of his 1st month showing nor he has received any link for the order of 2nd bundle in Oct till date.,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"As we checked, the provided order is not SOP orde= . Please ask ABO to verify again. If still facing any issue, please feel free to raise the new incident with correct order.",Team please check Had purchased his 1st bundle in Sep (order no ) ) and his 2nd is due. But in system neither the Nutriperks points of his 1st month showing nor he has received any link for the order of 2nd bundle in Oct till date.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1688779,"Dear Team, As per the below ADSP, she has already purchased bundles in NLCP and tried to place but the error message is appearing that -""Maximum NLCP creation limit reached. No more orders can be placed at the moment."" Request you to please confirm if they can continue to place the order for NLCP bundles again or what option they need to select in case they want to place the further NLCP orders.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,As we checked User completed the orders successfully in active NLCP. User can place the order next schedule Please ask user to check. if issue persist please let us know with error screen shot.,"Dear Team, As per the below ADSP, she has already purchased bundles in NLCP and tried to place but the error message is appearing that -""Maximum NLCP creation limit reached. No more orders can be placed at the moment."" Request you to please confirm if they can continue to place the order for NLCP bundles again or what option they need to select in case they want to place the further NLCP orders.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1676102,"Hi Team, Please check Nutrilite points of are not added for in the NLCP Special phase points. Please check the below report screenshot and help to resolve the complaint.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,Provided order is not SOP or NLCP order. User should complete the three order in 1 SOP as per process if user cancelled the SOP before completing the three orders Nutri Perk point will deduct. These point depends on active SOP not on order.,"Hi Team, Please check Nutrilite points of are not added for in the NLCP Special phase points. Please check the below report screenshot and help to resolve the complaint.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1670193,"Dear Team, The below ADSP is complaining that they have not received the payment link on Email/SMS for placing the 2nd month NLCP order. however the link is showing in NLCP tab on website. Please check and help to trigger the link on email/sms. Please check & assist.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"kindly note that user cannot place 2nd NLCP order from NLCP tab, order has been already placed and user must have received payment link for same. User can login on website and he will be able to view the option to pay, kindly ask user to make payment to confirm the order.","Dear Team, The below ADSP is complaining that they have not received the payment link on Email/SMS for placing the 2nd month NLCP order. however the link is showing in NLCP tab on website. Please check and help to trigger the link on email/sms. Please check & assist.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1688931,"Dear Team, My Amway id is & official Mobile # is. I am facing difficulty in ordering the NLCP pack. I have been receiving multiple purchase dates on my Amway dashboard. Received the last date asFor this I tried calling the Call centre yesterday TWICE but there was software data issue the executive was NOT able to find my details.I had called days before also despite reporting this issue I did not receive any ticket or any communication from Amway.When I try to purchase the bundle it says Maximum NLCP creation limit reached & the order is NOT processing (Please help me remove all the other drafts and options and change the bundle and redeem the perks). I have already made purchases & I want to change the bundles but it is NOT processing nor is the Nutriperks are getting redeemed which is allowed after orders which is already done by me.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Please be informed that the given user has 2 active subscriptions:
Since it is a 2 order programme he will receive notifications for each next order to be scheduled in each subscription. Please ask user to check. if issue persist please let us know.","Dear Team, My Amway id is & official Mobile # is. I am facing difficulty in ordering the NLCP pack. I have been receiving multiple purchase dates on my Amway dashboard. Received the last date asFor this I tried calling the Call centre yesterday TWICE but there was software data issue the executive was NOT able to find my details.I had called days before also despite reporting this issue I did not receive any ticket or any communication from Amway.When I try to purchase the bundle it says Maximum NLCP creation limit reached & the order is NOT processing (Please help me remove all the other drafts and options and change the bundle and redeem the perks). I have already made purchases & I want to change the bundles but it is NOT processing nor is the Nutriperks are getting redeemed which is allowed after orders which is already done by me.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1694042,"Dear Team, NLCP payment link has been expired which was shared to ADSP, last date was Kindly check and support.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
New order has been created and payment link is available. Please ask user to login and make payment to complete order.
Regards","Dear Team, NLCP payment link has been expired which was shared to ADSP, last date was Kindly check and support.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1666650,ADS unable to place the NLCP second month bundle...payment link is not active kindly help,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,Validity of payment link is extended till 5 Nov please ask user to make payment till then and place there 2nd SOP order.,ADS unable to place the NLCP second month bundle...payment link is not active kindly help-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1687185,"Hi Team, Kindly check on the ADS concern, mentioning that the Nutripersks are not adding to them.Also getting messages even after making the NLCP purchase. Kindly check on the same.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,We have verified that ABO have 2 NLCP. ABO has returned the 1 SOP order in which user earned the Nutri Perk of Due to this SOP Nutri perk point was deducted and showing as redeemed.,"Hi Team, Kindly check on the ADS concern, mentioning that the Nutripersks are not adding to them.Also getting messages even after making the NLCP purchase. Kindly check on the same.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1696721,"Hi Team, Please look into the query very month I have received two NLCP health basket payment Link. Please manage it for every month one link.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the given user has 2 active subscriptions , 1st order for 1st subscription was placed on 10/19 and 1st order of 2nd subscription was placed on 09/28 and thus they were getting 2 payment links in the same month.
However now 3 orders for the 1st subscription are already completed, and for 2nd subscription only 1 order is left which will be created on Dec 19, 23.
Regards","Hi Team, Please look into the query very month I have received two NLCP health basket payment Link. Please manage it for every month one link.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1705104,"customer called and stated that while he is using his Nutri perks to place an order the final pay able amount is rupee as he is not able to click on ""proceed"" and he is not able to go on payment mode kindly check and help us with the same. ADSP is unable to order for NLCP ( 4th Purchase ) , Proceed option is not working .",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
The given user has successfully completed 4th order
Regards","customer called and stated that while he is using his Nutri perks to place an order the final pay able amount is rupee as he is not able to click on ""proceed"" and he is not able to go on payment mode kindly check and help us with the same. ADSP is unable to order for NLCP ( 4th Purchase ) , Proceed option is not working .-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1703950,ADSP is unable to order from NLCP. Request you to activate the same.. ADSP sent a mail . Please refer to the mail.,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please ask the user to try now
Regards",ADSP is unable to order from NLCP. Request you to activate the same.. ADSP sent a mail . Please refer to the mail.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1668516,"Hi Team, ADS Partner received text msg from JM-Amway that Your NLCP health basket order payment is due, pls make the payment by We have checked and found that he has not participated After clicking on link which he has received from amway, its getting error that page not found. So pls look in to this case and do the required correction on priority basis. Test Msg:- Your NLCP Health Basket order payment is due. Please make the payment to avoid cancellation & continue receiving your benefits.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that user might have received payment link for any of his downline, this issue has been fixed now and he will not receive payment link for any other order which he did not placed.
Regards","Hi Team, ADS Partner received text msg from JM-Amway that Your NLCP health basket order payment is due, pls make the payment by We have checked and found that he has not participated After clicking on link which he has received from amway, its getting error that page not found. So pls look in to this case and do the required correction on priority basis. Test Msg:- Your NLCP Health Basket order payment is due. Please make the payment to avoid cancellation & continue receiving your benefits.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1681098,"Business : Nutrilite LIV : Nutrilite LIV Enquiry Name: Customer called and stated that they are tried to place the NLCP bundle wherein amount got deducted from their respective bank, but the order was not confirmed regarding this informed customer to share the payment details care, and even order details also not generated. hence customer is trying to replace the NLCP order, but they are unable to place the order payment is not getting process kindly have a check and help us on the same at the earliest.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the user did not have any order in awaiting payment status. His latest order has been placed successfully.
Regards","Business : Nutrilite LIV : Nutrilite LIV Enquiry Name: Customer called and stated that they are tried to place the NLCP bundle wherein amount got deducted from their respective bank, but the order was not confirmed regarding this informed customer to share the payment details care, and even order details also not generated. hence customer is trying to replace the NLCP order, but they are unable to place the order payment is not getting process kindly have a check and help us on the same at the earliest.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1695840,"customer called and stated that, he wants to purchase 3rd NLCP bundle. Due to some personal family function, they did not purchase. now when they click on NLCP link they are getting the error as you have reached maximum limit. kindly please check and help as soon as possible.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
New order has been created and payment link is available. Please ask user to login and make payment to complete order.
Regards","customer called and stated that, he wants to purchase 3rd NLCP bundle. Due to some personal family function, they did not purchase. now when they click on NLCP link they are getting the error as you have reached maximum limit. kindly please check and help as soon as possible.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1663360,Hi Team The ADSP has purchased Liv bundle in and enquiring about the nutri perks pertaining to the month of July and Aug bundle purchases. Kindly suggest a revert.,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"user placed order in October for NLCP, and both are having Nutriperk.
Please ask user to connect to business for more clarity.",Hi Team The ADSP has purchased Liv bundle in and enquiring about the nutri perks pertaining to the month of July and Aug bundle purchases. Kindly suggest a revert.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1683904,"HI team, In reference to last ticket was not cancelled and has been successfully delivered to ADSP. KIndly check and update asap.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
As informed earlier, subscription under which order was placed got cancelled. (Not the order)
As per design, if subscription gets cancelled , points for all orders under that subscription gets reversed.
However we will adjust these points later which git reversed for
Regards
","HI team, In reference to last ticket was not cancelled and has been successfully delivered to ADSP. KIndly check and update asap.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1698133,ADSP wants to do his 3rd month NLCP order getting message as already reached maximum limitattached screen shot,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
New order {} has been created and payment link is available. Please ask user to login and make payment to complete order.
User is trying to place order through Tab which is not allowed this is why getting error.
Regards",ADSP wants to do his 3rd month NLCP order getting message as already reached maximum limitattached screen shot-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1674353,"ADSP tried to place order for NLCP through link and amount deducted from the account, but Status is showing as payment in progress.It was done",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"As checked order status is Payment Failed.
kindly raise ticket to finance team in case amount is deducted and not refunded.","ADSP tried to place order for NLCP through link and amount deducted from the account, but Status is showing as payment in progress.It was done-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1691456,"Hi Team, She has made her payment on only with given link in his profile and she registered her products also after few days then why I am getting this mail again and again....",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,As we checked for payment was not received due to this user was getting the message. Now order is marked as payment failed. And new order created . P lease ask user to check and pay the order via payment link.,"Hi Team, She has made her payment on only with given link in his profile and she registered her products also after few days then why I am getting this mail again and again....-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1706368,"Dear Team, We have received a compliant from ADSP that she had placed all the NLCP bundles Orders but again she received link to please 3rd month order to complete the order for NLCP program. Please check the same & update us asap.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"As checked user has completed there NLCP orders and we can't find any payment link pending for the user.
Please ask user to verify and share the error screenshot if issue still persists.
","Dear Team, We have received a compliant from ADSP that she had placed all the NLCP bundles Orders but again she received link to please 3rd month order to complete the order for NLCP program. Please check the same & update us asap.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1701814,"Dear Team, Please assist on below mentioned concern. ADSP Query :- I have already purchased and have not received any link for purchasing",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,As per the flow user has already completed there NLCP order and for the NLCP user has to Create by them self through NLP tab and after that and order will be place automatically and they will get the link to make payment.,"Dear Team, Please assist on below mentioned concern. ADSP Query :- I have already purchased and have not received any link for purchasing-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1706411,"Hi Team, Kindly clarify the ADSP query. The ADSP -Singh, Ashutosh is unable to see the due date of his NLCP orders (4th order ) and wants to understand where can he see the same.",Business : Nutrilite LIV : Nutrilite LIV Enquir.,"Hi
For the given user there are 2 active subscriptions:
It is a continous program so 4th order for 1st subscription should be placed in December only and that needs to be done from Manage NLCP tab of user account
Regards","Hi Team, Kindly clarify the ADSP query. The ADSP -Singh, Ashutosh is unable to see the due date of his NLCP orders (4th order ) and wants to understand where can he see the same.-Business : Nutrilite LIV : Nutrilite LIV Enquir.",12
INC1694041,This Customer had joined in Nutrilite live (both applicant & Co applicant and did first purchase through link in the month of Sept. on this month 6th he got message that his link is expired.Now he is requesting to activate the link for the smooth purchase and to participate in Nutrilite Live Program.,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the given user has 2 active subscriptions,
New orders has been created and payment link is available. Please ask user to login and make payment to complete orders.
Regards
",This Customer had joined in Nutrilite live (both applicant & Co applicant and did first purchase through link in the month of Sept. on this month 6th he got message that his link is expired.Now he is requesting to activate the link for the smooth purchase and to participate in Nutrilite Live Program.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1675369,Hi Pooja ADSP has not received the link for 2nd bundle of liv program. Please guide,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the given user do not have any order for NLCP.
Kindly check and if still any issue please share the previous orders number to which user is considering for NLCP.
Regards",Hi Pooja ADSP has not received the link for 2nd bundle of liv program. Please guide-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1706373,"Please confirm if this is the authentic link for this month as i have had multiple links with multiple last dates for nlcp.i have reported the same to the account manager, calcentre.Also, please clarify the merging of orders and how it will be done and what are the benefits",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the given user has 2 active subscription:
The generated links were genuine and for 3rd order.
If user want to make any changes or merging please raise a new INC.
Regards
","Please confirm if this is the authentic link for this month as i have had multiple links with multiple last dates for nlcp.i have reported the same to the account manager, calcentre.Also, please clarify the merging of orders and how it will be done and what are the benefits-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1671675,ADSP unable to place Nutri Bundle thru link.. Getting below error.. Kindly support with new link..Error :,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
The given payment link is for order for which payment has been done and currently is in Shipped status
Regards",ADSP unable to place Nutri Bundle thru link.. Getting below error.. Kindly support with new link..Error :-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1663679,"Dear Team, Please check and update. Nutriperks points are not reflecting forfor the sept Month.... against order no",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"As we checked, the provided order is not not SOP order and we could not find any created SOP for ABO. Please ask ABO to verify again. If still facing any issue, please feel free to raise the new incident with correct order.","Dear Team, Please check and update. Nutriperks points are not reflecting forfor the sept Month.... against order no-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1701802,Plz reactivate the NLCP link for purchase.,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"User already have one pending purchase for which link is active.
Please ask user to make payment till 30 to complete there 3rd NLCP order.
If issue still persists feel free to raise a new ticket.",Plz reactivate the NLCP link for purchase.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1673666,Hi Team The ADSP has not getting proceed to pay option for NLCP order.,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,Scheduled order payment link is expired now. we have noted and will share the new order soon.,Hi Team The ADSP has not getting proceed to pay option for NLCP order.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1690683,"Dear Team, The below ADSP is unable to place the NLCP order as an error appears as ""Maximum NCLP creation limit reached"". The screenshot is shared for reference. Kindly check and do the needful.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Please be informed that the given user has 2 active subscriptions:
Since it is a order programme he will receive notifications for each next order to be scheduled in each subscription. user must have received payment link for same. User can login on website and he will be able to view the option to pay, kindly ask user to check.","Dear Team, The below ADSP is unable to place the NLCP order as an error appears as ""Maximum NCLP creation limit reached"". The screenshot is shared for reference. Kindly check and do the needful.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1696629,"Hi Team, ADSP have ordered first NLCP Bundle onand the second NLCP Bundle on ( order no. ) , both through website. He has not yet received any link for 3rd order. kindly activate the link for 3rd order",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Order has been scheduled, Pease ask user to check and pay the amount using payment link. Once user logged in user will get the payment link.","Hi Team, ADSP have ordered first NLCP Bundle onand the second NLCP Bundle on ( order no. ) , both through website. He has not yet received any link for 3rd order. kindly activate the link for 3rd order-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1692006,Order Detail HeaderPlease provide order status of NLCP bundle as in system showing payment to be settled .,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Please ask user to retry the payment for the order as payment link is active.
Also checked at we haven't received the payment for the order.",Order Detail HeaderPlease provide order status of NLCP bundle as in system showing payment to be settled .-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1699721,ADSP unable to place order bundle of liv360.kindly activate the same,usiness : Nutrilite LIV : Nutrilite LIV Enquiry.,"Order link is expired now. We have rescheduled the new SOP order. Please ask user to check, user must have received payment link for same. User can login on website and he will be able to view the option to pay, kindly ask user to make payment to confirm the order.",ADSP unable to place order bundle of liv360.kindly activate the same-usiness : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1681815,customer called and stated that they have already purchased the Nutrilite bundle on November but still they are getting the notification as your due date is to complete your Nutrilite bundle is December. kindly check and help out the same.,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the given user has 2 active NLCP
",customer called and stated that they have already purchased the Nutrilite bundle on November but still they are getting the notification as your due date is to complete your Nutrilite bundle is December. kindly check and help out the same.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1706365,"Dear Team, Modify NLCP option not showing after payment failed. Find attached screenshot of error.v",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Subscription has been marked as Active now.
Please ask user to try again with there 4th NLCP order now.
If issue still persists feel free to raise anew ticket with error screenshot.","Dear Team, Modify NLCP option not showing after payment failed. Find attached screenshot of error.v-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1679833,"customer stated they placed an order, but it was cancelled due to payment failure, the guided to wait for to working days for refund. customer stated that when they try to reorder the bundle, they are getting an error as; MAXIMUM LIMIT REACHED, kindly check and help with the same at earliest.Attaching maximum limit reached screenshot .",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that we have created a new order for the user, please ask user to make the payment through the payment link available on his login.
As checked amount for order has been refunded.
User will not be able to place any order through the NLCP tab.
Regards","customer stated they placed an order, but it was cancelled due to payment failure, the guided to wait for to working days for refund. customer stated that when they try to reorder the bundle, they are getting an error as; MAXIMUM LIMIT REACHED, kindly check and help with the same at earliest.Attaching maximum limit reached screenshot .-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1701810,"Dear Team,This ADSP () missed the last date of ordering their Liv Bundle of 3rd month and the link got expired. So We need to get the link generated again for her.Please Look into matter and activate the Link For this ADSP.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"As checked user have only one avtive subscriptions and for that user has already completed three below mentioned NLCP orders.
Please ask user to reverify and if issue still persists feel free to raise anew ticket.
","Dear Team,This ADSP () missed the last date of ordering their Liv Bundle of 3rd month and the link got expired. So We need to get the link generated again for her.Please Look into matter and activate the Link For this ADSP.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1704439,"ADSP Kumari, Nirmala, purchases her all LIV bundle from NLCP tab and now he wants to buy 4th bundle from NLCP tab but the same is not active in NLCP tab MSG showing.Please Advice can she purchases 4th Bundle from NLCP tab",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please ask the user to try now
Regards","ADSP Kumari, Nirmala, purchases her all LIV bundle from NLCP tab and now he wants to buy 4th bundle from NLCP tab but the same is not active in NLCP tab MSG showing.Please Advice can she purchases 4th Bundle from NLCP tab-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1663359,Hi Team Please assist on the above query. ADSP wants to purchase all plant protein powder bundle,Business : Nutrilite LIV : Nutrilite LIV Enquiry., is placed with all protein in the bundle,Hi Team Please assist on the above query. ADSP wants to purchase all plant protein powder bundle-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1679264,"Dear Team, As per the ADSP, the link for NLCP order has been expired, as they forgot to place the order on Please confirm if the link will be activated now.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
A new order has been created for the user, please ask him to make the payment with the link available on website.
Regards","Dear Team, As per the ADSP, the link for NLCP order has been expired, as they forgot to place the order on Please confirm if the link will be activated now.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1664495,"Dear Team, As mentioned by the , she received an email link for NLCP health basket payment, they made the payment also through the link ron 26th Oct. but no order number generated. they placed 2nd order again through link on & the same got placed correctly on their ID. But the earlier order placed on 26th Oct, got processed on their downline's I The as shared feedback that this chreates a problem, & should not happen again.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Feedback is acknowledged.
we have fixed the previous cases and issue is fixed as of now ","Dear Team, As mentioned by the , she received an email link for NLCP health basket payment, they made the payment also through the link ron 26th Oct. but no order number generated. they placed 2nd order again through link on & the same got placed correctly on their ID. But the earlier order placed on 26th Oct, got processed on their downline's I The as shared feedback that this chreates a problem, & should not happen again.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1674988,"customer called and stated that they have placed the order today that is on November, but in the order the date is showing different, and the amount got deducted for this order. kindly check and help out with the resolution.Courtesy call done to ADSTeam-Kindly guide - ADS wanted to place order on // but that time pmt was failed & order was not successful, he tried again for order on //..and pmt was successful but order date is // & points fallen in NOV' order date screen shot Pmt date screen shot",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Mentioned order is SOP order so order was created on scheduled date on 28 Oct and ABO paid the amount on 11th Nov. everything seems fine. If still facing any issue, please feel free to raise the new incident.","customer called and stated that they have placed the order today that is on November, but in the order the date is showing different, and the amount got deducted for this order. kindly check and help out with the resolution.Courtesy call done to ADSTeam-Kindly guide - ADS wanted to place order on // but that time pmt was failed & order was not successful, he tried again for order on //..and pmt was successful but order date is // & points fallen in NOV' order date screen shot Pmt date screen shot-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1705603,ADS not received the Link for 3rd bundle purchasing. please share the link with the ADS.,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
3rd order will be created tomorrow morning
Regards",ADS not received the Link for 3rd bundle purchasing. please share the link with the ADS.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1666064,ADS unable to place the NLCP second month bundle...Below error showing.,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi Team
The reported user placed his 1st successfull NLCP order on 25th sept , 2nd order was placed on and he cancelled the same with reason ""I changed my Mind"". Since he cancelled the order therefore NLCP also got cancelled.
Please ask user to create a new NLCP programme.
Regards",ADS unable to place the NLCP second month bundle...Below error showing.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1685304,"Dear Team, The ADSP is unable to make the payment through link as the same is not available on th website. Also, the bundle is showing out of stock. When checking the NLCP order available in DRAFT, the bundle is showing out of stock.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the 3rd order for the user has been successfully created and user completed payment as well.
Regards","Dear Team, The ADSP is unable to make the payment through link as the same is not available on th website. Also, the bundle is showing out of stock. When checking the NLCP order available in DRAFT, the bundle is showing out of stock.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1670190,"is yet to receive the payment link/notification on website to complete the purchase of bundle (LIV ). As per the excel file we received,last date to complete his purchase is on -Nov-' He recently done CMA and mail id changed to. Pls check.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"We have scheduled the NLCP order. User will get the link. Please ask user to try on 10 Nov23 for order.
","is yet to receive the payment link/notification on website to complete the purchase of bundle (LIV ). As per the excel file we received,last date to complete his purchase is on -Nov-' He recently done CMA and mail id changed to. Pls check.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1695300,"Dear Team,We are in receipt of this concern from one of our ADSPs () that, some points have been deducted from their number. When we checked the same in the MAGIC system, it is showing that the points have been deducted against some NLCP Perks. I would request you to please look into the same and do let us know the reason for the points deductions, so that we could update the ADSP regarding the same accordingly.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"HI Team,
We have made this deduction against the PV/BV which were given for 1st phase of SOP ), in place of these PV/BV. ARhas been credited to user's account. Also please ask user to use this AR balance by ","Dear Team,We are in receipt of this concern from one of our ADSPs () that, some points have been deducted from their number. When we checked the same in the MAGIC system, it is showing that the points have been deducted against some NLCP Perks. I would request you to please look into the same and do let us know the reason for the points deductions, so that we could update the ADSP regarding the same accordingly.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1700565,Kindly activate the 3rd Bundle Purchase link. As its not active for the ADS.Screenshot of the same is attached .,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
We have merged user's orders into 2 active subscriptions.
1 subscription is already having 3 orders, for the 2nd one we have created link for 3rd order. Please ask user to login and make payment to complete 3rd order of 2nd subscription.
Regards",Kindly activate the 3rd Bundle Purchase link. As its not active for the ADS.Screenshot of the same is attached .-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1641832,"CUSTOMER CALLED AND STATED THAT HE IS TRYING TO PLACE BANDLE FROM HIS CO-APPLICANT, BUT PAYMENT MODE IS DISABLE, KINDLY CHECK AND HELP IT OUT.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the given user has already placed 2 SOP orders :
If the PAYMENT MODE is disabled user need to allow time of 30-45 minutes. Kindly check and if still any issue please share screenshot of the same.
Regards","CUSTOMER CALLED AND STATED THAT HE IS TRYING TO PLACE BANDLE FROM HIS CO-APPLICANT, BUT PAYMENT MODE IS DISABLE, KINDLY CHECK AND HELP IT OUT.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1688961,"Hi Team, Below ADS Partner participated second batch of Nutrilite Liv360 Program (July to Sep ) but his Nutriperk points yet not updated in web .So pls look in to this case and do the needful.",Business : Nutrilite LIV : Nutrilite LIV Enquiry/Nutriperk Points .,"please connect with the marketing team on this, as of now for those Nutri perks are not shown. ","Hi Team, Below ADS Partner participated second batch of Nutrilite Liv360 Program (July to Sep ) but his Nutriperk points yet not updated in web .So pls look in to this case and do the needful.-Business : Nutrilite LIV : Nutrilite LIV Enquiry/Nutriperk Points .",12
INC1689723,"Hi Team, Please assist to respond the query Is i m still in NLCP order eligible?",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"User is eligible to place NLCP order as we verified that NLCP is active and order is scheduled. Please ask user pay the payment for order to proceed NLCP order.
","Hi Team, Please assist to respond the query Is i m still in NLCP order eligible?-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1691466,"Dear Team, Kindly check the below issue and do the needful. The below ADSP has placed - NLCP bundle orders in the month of Nov through the payment link shared from our end. Both the orders were delivered too. But still orders were reflecting as PAYMENT IN PROGRESS in the order history on the concerned ADSP on the Amway website. Below screenshot for reference. ADSP# - JAIN, KOKILA & AJITKindly check the below issue and do the needful. The below ADSP has placed - NLCP bundle orders in the month of Nov through the payment link shared from our end. Both the orders were delivered too. But more orders were reflecting as PAYMENT IN PROGRESS in the order history on the concerned ADSP on the Amway website. Below screenshot for reference. ADSP# - JAIN, KOKILA & AJIT",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Please be informed that the given user has 4 active subscriptions:
Since it is a order programme he will receive notifications for each next order to be scheduled in each subscription. Please ask user to check.
Moreover was not processed so we have marked the order as failed .","Dear Team, Kindly check the below issue and do the needful. The below ADSP has placed - NLCP bundle orders in the month of Nov through the payment link shared from our end. Both the orders were delivered too. But still orders were reflecting as PAYMENT IN PROGRESS in the order history on the concerned ADSP on the Amway website. Below screenshot for reference. ADSP# - JAIN, KOKILA & AJITKindly check the below issue and do the needful. The below ADSP has placed - NLCP bundle orders in the month of Nov through the payment link shared from our end. Both the orders were delivered too. But more orders were reflecting as PAYMENT IN PROGRESS in the order history on the concerned ADSP on the Amway website. Below screenshot for reference. ADSP# - JAIN, KOKILA & AJIT-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1671081,"Dear Team, The below ADSP is unable to place the NLCP order as an error appears as ""Maximum NCLP creation limit reached"". The screenshot is shared for reference. Kindly check and do the needful.Given Names Mobile Number Email Id ADSP Number",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
The payment link cannot be re-activated for now, we have noted the ADS number and will create a new order soon.
Regards","Dear Team, The below ADSP is unable to place the NLCP order as an error appears as ""Maximum NCLP creation limit reached"". The screenshot is shared for reference. Kindly check and do the needful.Given Names Mobile Number Email Id ADSP Number-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1694039,"Hi Team , Sahu, Kashi ram has not receive 3rd Month Nutrilite Live payment link in his Email/mobile no . Kindly send payment link .",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
New order {1049790104} has been created and payment link is available. Please ask user to login and make payment to complete order.
Regards","Hi Team , Sahu, Kashi ram has not receive 3rd Month Nutrilite Live payment link in his Email/mobile no . Kindly send payment link .-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1664493,"Hi Team,I got a message my compain against my ticket has already been resolved but I have not yet received any link to order my product,rather expect feedback. Pl take this matter seriously , otherwise I shall send this matter to amway core committee because it is your mistake,that you have not sent link on the due date ie as per mail i have already received before the date,I am not your employee, rather I am a distributorIT Team please share the case with",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,user has already placed an SOP order ,"Hi Team,I got a message my compain against my ticket has already been resolved but I have not yet received any link to order my product,rather expect feedback. Pl take this matter seriously , otherwise I shall send this matter to amway core committee because it is your mistake,that you have not sent link on the due date ie as per mail i have already received before the date,I am not your employee, rather I am a distributorIT Team please share the case with-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1675233,"Hi Team, Kindly check as the has not able make the payment even though, received the Payment link for NLCP order.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,We verified in the system ABO already placed 2 NLCP orders. Next Scheduled order is on 28th Nov. Please ask user to verify.,"Hi Team, Kindly check as the has not able make the payment even though, received the Payment link for NLCP order.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1658129,"Dear Team, The ADS No. is unable to add the NLCP products to the bundle. Please check & assist.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,Closing as per the update from caller.,"Dear Team, The ADS No. is unable to add the NLCP products to the bundle. Please check & assist.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1694050,is yet to receive the payment link/notification on website to complete the purchase of bundle last month purchase done on payment link not yet received for customer .,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Payment link for is now available, please ask user to login and make payment to placed order of bundle.
Regards",is yet to receive the payment link/notification on website to complete the purchase of bundle last month purchase done on payment link not yet received for customer .-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1665847,Nutriperks got expired and deducted on 29th October irrespective of any purchase and his next order Nutriperks expiry is 4th November.,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"User completed the order but cancelled the SOP. User should complete the three order in 1 SOP as per process if user cancelled the SOP before completing the three orders Nutri Perk point will deduct. These point depend on active SOP not on order.
If ABO canceled the SOP , Nutri Perk points will reversed even if the order is in completed status.
ABO has canceled the which user earned the Nutri Perk of Due to this SOP Nutri perk point was deducted.",Nutriperks got expired and deducted on 29th October irrespective of any purchase and his next order Nutriperks expiry is 4th November.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1664237,"Hi Team, Kindly confirm if this mentioned order is part of LIV NLCP order. As the ADSP is unable to recollect the same. Order #",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,As we checked order is part of LIV NLCP order. Kindly ask user to check. if issue persist please let us know with error screen shot.,"Hi Team, Kindly confirm if this mentioned order is part of LIV NLCP order. As the ADSP is unable to recollect the same. Order #-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1681820,unable to place NLCP 2nd bundle- order not processed- amount deducted) kindly resend the link,Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the payment link for previous order expired, we have created a new order and payment link is available on login. Please ask user to make payment and complete the order.
Regards",unable to place NLCP 2nd bundle- order not processed- amount deducted) kindly resend the link-Business : Nutrilite LIV : Nutrilite LIV Enquiry.,12
INC1690022,"Hi Team, ADSP has confirmed that she has completed the NCLP with consecutive months, but still getting the below pop-up message. Kindly check and do the needful.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,3rd order not placed yet. ,"Hi Team, ADSP has confirmed that she has completed the NCLP with consecutive months, but still getting the below pop-up message. Kindly check and do the needful.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1701356,"customer called and stated that they have purchased the Nutrilite bundle on December, but still, they are getting multiple links with multiple dates to purchase the bundle. kindly check and help out with the resolution as soon as possible.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Please be informed that the given user has 2 active subscriptions:
Since it is a 3 order programme he will receive notifications for each next order to be scheduled in each subscription. Please ask user to check. ","customer called and stated that they have purchased the Nutrilite bundle on December, but still, they are getting multiple links with multiple dates to purchase the bundle. kindly check and help out with the resolution as soon as possible.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1678157,"Hi Team, has already placed NLCP orders. Please confirm the link showing for 23rd Nov' is for which Bundle order.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,"Hi
Please be informed that the given user has 2 active NLCPs. For 1st below 2 order has been completed.
2nd one includes below orders, where payment for 2nd order is awaiting.
Regards","Hi Team, has already placed NLCP orders. Please confirm the link showing for 23rd Nov' is for which Bundle order.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1694864,"Hi Team, Please confirm if the Payment link for this order is still active, as we are unable to see any pop-up message of the payment link to make the payment.",Business : Nutrilite LIV : Nutrilite LIV Enquiry.,Please ask user to check the payment link and process the order . if issue persist please let us know with error screen shot.,"Hi Team, Please confirm if the Payment link for this order is still active, as we are unable to see any pop-up message of the payment link to make the payment.-Business : Nutrilite LIV : Nutrilite LIV Enquiry.",12
INC1687223,"customer called and stated that, whenever they login and place the order, they are facing the error as something went wrong from past one month. kindly please check and help as soon as possible.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"While replicating the same through ASM we are able to proceed with checkout for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.","customer called and stated that, whenever they login and place the order, they are facing the error as something went wrong from past one month. kindly please check and help as soon as possible.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1705115,"Customer called and stated that customer is unable to place order as customer cart is not working it is showing as something went wrong, customer tried by changing device and customer is using the updated version of google, kindly check and help.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"Please ask user to try again it is an intermittent issue , clearimg the cookies will help them , try in incognito mode once ","Customer called and stated that customer is unable to place order as customer cart is not working it is showing as something went wrong, customer tried by changing device and customer is using the updated version of google, kindly check and help.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1701762,"Customer called and stated that while placing the order they are getting error like something went wrong, kindly check and help us with the resolution.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"Please clear the cache and cookies, it is due to some cookies,
It is an intermittent issue Please try changing the device.","Customer called and stated that while placing the order they are getting error like something went wrong, kindly check and help us with the resolution.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1678452,"Hi Team, Please check ADSP has complained that, after making the payment, he is getting the attached error. Please check and help to resolve the complaint,",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option are visible for the user.please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.","Hi Team, Please check ADSP has complained that, after making the payment, he is getting the attached error. Please check and help to resolve the complaint,-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1700524,customer called and stated that he is unable to proceed place the order he is getting error as something went wrong kindly check and help us with the resolution as earliest as possible,Technology : Hybris Issues : Product/Order : Cart Not Working.,"While replicating the same through ASM we are able to access the website for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.",customer called and stated that he is unable to proceed place the order he is getting error as something went wrong kindly check and help us with the resolution as earliest as possible-Technology : Hybris Issues : Product/Order : Cart Not Working.,13
INC1666738,"Customer called and stated that they are not able to do the payment as there getting a pop up that something went wrong and customer facing this issue from past few days , kindly check and do the needful as soon as possible .",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also paymenet option are visible for the user.please find the attached screenshot and also the last order placed by the after that there is no order history for the user.
Please ask to user update your chrome version to the latest and try again.","Customer called and stated that they are not able to do the payment as there getting a pop up that something went wrong and customer facing this issue from past few days , kindly check and do the needful as soon as possible .-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1685557,"customer called and stated that they are not able to place the order, when they are adding the products to cart it is giving the error as the products cannot be added to the cart, kindly check and help out with the resolution as the earliest.",Technology : Hybris Issues : Product/Order : Cart Not Working.,Closing as per the request from caller.,"customer called and stated that they are not able to place the order, when they are adding the products to cart it is giving the error as the products cannot be added to the cart, kindly check and help out with the resolution as the earliest.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1668823,customer called and stated that while placing order they are facing Payment Gateway Issue multiple times. kindly please check and help with the same as soon as possible.,Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"As we checked our records we found that the mentioned transaction has failed for which we have neither received the credit nor the online status from the customer's bank.
If the amount has been debited from the customer's account then please ask him to get in touch with his bank to obtain reversal into his account.
please ask user to try again if error occurs again feel free to raise new ticket with error screenshot.
",customer called and stated that while placing order they are facing Payment Gateway Issue multiple times. kindly please check and help with the same as soon as possible.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,13
INC1678712,"Customer called and stated that they are not able to do the payment as they are not getting an OTP and getting pop up Something went wrong connected customer care and facing this issue from past days, kindly please check and resolve the issue at the earliest.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"As we checked in our records, we didn't find any error from our end, please check your email for OTP. Attached screenshot for your reference.
Please check again and feel free to raise new incident in case of any issue.","Customer called and stated that they are not able to do the payment as they are not getting an OTP and getting pop up Something went wrong connected customer care and facing this issue from past days, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1704476,"customer called and stated that whenever they try to place to place the order at the time of payment, they are getting the error as something went wrong, kindly check and help out the same.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue,"Please clear the cache and cookies, it is due to some cookies,
It is an intermittent issue Please try changing the device.","customer called and stated that whenever they try to place to place the order at the time of payment, they are getting the error as something went wrong, kindly check and help out the same.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue",13
INC1697273,"ADSP wants to place 3rd bundle for the NLCP order but link is not available Kindly generate and send a new link, so that ADSP can place 3rd month NLCP order",Technology : Hybris Issues : Product/Order : Cart Not Working.,"Hi
New order has been created and payment link is available. Please ask user to login and make payment to complete order.
Regards","ADSP wants to place 3rd bundle for the NLCP order but link is not available Kindly generate and send a new link, so that ADSP can place 3rd month NLCP order-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1696540,"Customer called and stated that while placing the order they are getting error like ""Something went wrong"" kindly check and help us as soon as possible.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot.
It is an intermittent issue, and we are working on it meanwhile please remove the cache, cookies and try again. ","Customer called and stated that while placing the order they are getting error like ""Something went wrong"" kindly check and help us as soon as possible.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1699235,"Customer called and stated that customer is facing issue while doing payment it is showing as something went wrong, customer tried by changing device and customer is using the updated version. Kindly check and help.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.","Customer called and stated that customer is facing issue while doing payment it is showing as something went wrong, customer tried by changing device and customer is using the updated version. Kindly check and help.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1696546,"customer called and stated that, while placing the order they are facing payment gateway issue from many days. kindly please check and help as soon as possible. NOTE: even customer is also facing the same issue.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot.
The user has placed an order on 13 Dec, it is an intermittent issue, and we are working on it meanwhile please remove the cache, cookies and try again. ","customer called and stated that, while placing the order they are facing payment gateway issue from many days. kindly please check and help as soon as possible. NOTE: even customer is also facing the same issue.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1688988,ADSP unable to make payment. Order is getting failed multiple time. After entering the OTP blank screen shown. Tried with different browser. Please help as soon as possible,Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We can see the below error message for the order which were failed.
Also user has successfully placed order which is in completed state now.
please ask user to connect with there bank to check the issue regarding there card.",ADSP unable to make payment. Order is getting failed multiple time. After entering the OTP blank screen shown. Tried with different browser. Please help as soon as possible-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,13
INC1698945,"Customer called and stated that they are not able to do the payment as they are getting pop up Sorry, something went wrong, if you get this error multiple times, please try contacting Customer Support, kindly please check and resolve the issue at the earliest.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"
As we checked our records we found that the transaction has failed for which we have neither received the credit nor the online status from the customer's bank.
If the amount has been debited from the customer's account, then please ask him to get in touch with his bank to obtain reversal into his account.
We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.
","Customer called and stated that they are not able to do the payment as they are getting pop up Sorry, something went wrong, if you get this error multiple times, please try contacting Customer Support, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1671101,"INCN [DO NOT DELETE THIS LINE]Customer called and stated that they are not able to place the order as they are getting PAYMENT_FAILED as they have tried may time and facing this issue from past few days, kindly please check and resolve the issue at the earliest.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"As we checked our records we found that the mentioned transactions are reported as aborted for which we have not received the credit from bank.
Hence, if the amount has been debited from the customer's account, then kindly ask him to co-ordinate with his bank for reversal of the same.
We tried making cart for the user and hadn't found any error while proceeding with checkout and also paymenet option are visible for the user.please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again.
","INCN [DO NOT DELETE THIS LINE]Customer called and stated that they are not able to place the order as they are getting PAYMENT_FAILED as they have tried may time and facing this issue from past few days, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1694941,"Dear Team, Billing address is updated in ADSP# profile, however he is facing below error while placing group order.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also billing address is visible in boss. please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.","Dear Team, Billing address is updated in ADSP# profile, however he is facing below error while placing group order.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1683694,"Customer called and stated that customer is facing issue while paying it is showing as something went wrong, kindly check and help.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option are visible for the user. Please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.","Customer called and stated that customer is facing issue while paying it is showing as something went wrong, kindly check and help.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1702490,"Hi Team,PC is unable to place order of FOOD ITEMS as cart not working & he is very hyper so please do the needful. screenshot is attaching--",Technology : Hybris Issues : Product/Order : Cart Not Working.,Fix Deployed on Prod all issues related to this stands fix ,"Hi Team,PC is unable to place order of FOOD ITEMS as cart not working & he is very hyper so please do the needful. screenshot is attaching---Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1680449,"Customer called and stated that they are not able to do the group order as when add product in their downline id there are getting a pop up that Product not added to cart, please retry. and facing the issue from past few days, kindly please check and resolve the issue at the earliest.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also paymenet option are visible for the user.please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.
Incident closed based on closure of task
Please ask user to try now , if issue still persists feel free to raise a new ticket.","Customer called and stated that they are not able to do the group order as when add product in their downline id there are getting a pop up that Product not added to cart, please retry. and facing the issue from past few days, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1690737,"Hi Team,issue still persists.Please refer this : .",Technology : Hybris Issues : Product/Order : Cart Not Working.,"As per leader's feedback, it's working fine as of now for all the users.","Hi Team,issue still persists.Please refer this : .-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1699279,"Customer called and stated that customer is facing issue while making payment, kindly check and help.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot.
The user has placed an order today, it is an intermittent issue, and we are working on it meanwhile please remove the cache, cookies and try again.","Customer called and stated that customer is facing issue while making payment, kindly check and help.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1698953,"Customer called and stated that they are not able to place the order when they are trying to do the payment, they are getting error like something went wrong please try again after some time kindly check and help with the resolution as earliest.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot.
it is an intermittent issue, and we are working on it meanwhile please remove the cache, cookies and try again.","Customer called and stated that they are not able to place the order when they are trying to do the payment, they are getting error like something went wrong please try again after some time kindly check and help with the resolution as earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1647847,"Hi Team, ADSP is trying to place an order online, but all the orders failed and the payment is not getting deducted from her debit card. Hence, kindly check and do the needful to resolve this issue & provide the reason for order failures ADSP# - CHANDEL, KANTA & KEHAR SINGHMob: Email: kschandel57@gmail.comMessage My purchase amount is not deducting from my debt card.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option is visible for the user and also the last order placed by the user is - Shipped after that there is no order history for the user.
Please ask the user to use a different mode of payment as there could be some issue with the with payment providers and we are investigating the same.
Please ask to user update your chrome version to the latest and try again and feel free to raise new incident in case of any issue with screenshot.","Hi Team, ADSP is trying to place an order online, but all the orders failed and the payment is not getting deducted from her debit card. Hence, kindly check and do the needful to resolve this issue & provide the reason for order failures ADSP# - CHANDEL, KANTA & KEHAR SINGHMob: Email: kschandel57@gmail.comMessage My purchase amount is not deducting from my debt card.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1681050,"Customer called and stated that customer is facing issue while placing the order it is showing as "" something went wrong "". Kindly check and help.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. Please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.","Customer called and stated that customer is facing issue while placing the order it is showing as "" something went wrong "". Kindly check and help.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1675381,"Customer called and stated that they are not able to place the group order when they are doing the payment, they are getting error like something went wrong they have change the payment mode but still they are facing the same error. kindly check and help with the resolution as earliest.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"As we checked , we could not find any recent failed or stuck order. Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.","Customer called and stated that they are not able to place the group order when they are doing the payment, they are getting error like something went wrong they have change the payment mode but still they are facing the same error. kindly check and help with the resolution as earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1675171,"Customer called and stated that they are trying to place the order from past days, but they are unable to place the order, while making payment the page is getting stuck/ white, requesting to kindly check and help us on the same at the earliest.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"As we checked , we could not find any recent failed or stuck order. Account Synced , Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.","Customer called and stated that they are trying to place the order from past days, but they are unable to place the order, while making payment the page is getting stuck/ white, requesting to kindly check and help us on the same at the earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1681208,"Dear Team, ADSP is trying to place an group order, however he is unable to add product for below PC. Error occurred,""Product not added to card, please retry."" Kindly check the error screenshot and resolve the same.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"Close notes copied from Parent Incident: Please ask user to try now , if issue still persists feel free to raise a new ticket.","Dear Team, ADSP is trying to place an group order, however he is unable to add product for below PC. Error occurred,""Product not added to card, please retry."" Kindly check the error screenshot and resolve the same.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1703393,"customer called and stated that when they are placing the order, they are getting some error while doing the payment as something went wrong, and the customer is facing this issue from many days, kindly check and help out the same.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"Account has been mapped with party id for the user.
Kindly ask the user to try again now.
Please feel free to raise new incident in case of any issue.","customer called and stated that when they are placing the order, they are getting some error while doing the payment as something went wrong, and the customer is facing this issue from many days, kindly check and help out the same.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1705616,Customer called and stated that they are getting error like something went wrong while placing order from last 1week. kindly check and help us with the resolution as soon as possible.,Technology : Hybris Issues : Product/Order : Cart Not Working.,"While replicating the same through ASM we are able to proceed with checkout for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.",Customer called and stated that they are getting error like something went wrong while placing order from last 1week. kindly check and help us with the resolution as soon as possible.-Technology : Hybris Issues : Product/Order : Cart Not Working.,13
INC1702494,"customer called and stated that while placing the order and when they are trying to proceed the payment, they are getting the error and the customer is facing this issue from past many days, kindly check and help out with the resolution as the earliest.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We have verified that ABO is able to place order. ABO recent order placed on. Please find the attached screen shot confirming the same. If still facing any issue, please feel free to raise the new incident with screen shot.","customer called and stated that while placing the order and when they are trying to proceed the payment, they are getting the error and the customer is facing this issue from past many days, kindly check and help out with the resolution as the earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1661504,"Dear Team, Please assist on the below queries raised by the ADSP. . Opting payment through Dr/Cr card, out of occasions we don't see coloumn of CARD HOLDERS NAME. Ignoring this we fill all the fields, also get OTP but ultimately payment fails.WE ARE FORCED TO OPT UPI.(attached screenshots of all stages). .But today an entirely NEW PROBLEM arose in UPI payment also.Order was made by me for my PC, Akanksha kumar two times today itself.PAYMENT DEDUCTED BUT TRANSACTION FAILED.attching screenshot again.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"As we checked the given transactions, txn ID was initially in a pending state and eventually got aborted as there were no responses received from the bank end and we couldn't find any records for transaction .
Furthermore, please note that while performing offline verification, when our system does not have any transaction record for the requested merchant transaction reference number, the response ""Transaction Not Found"" is returned.
Please ask user to connect with there bank for further queries or use a different mode of payment.
Please feel free to raise new incident in case of any issue with screenshot.
","Dear Team, Please assist on the below queries raised by the ADSP. . Opting payment through Dr/Cr card, out of occasions we don't see coloumn of CARD HOLDERS NAME. Ignoring this we fill all the fields, also get OTP but ultimately payment fails.WE ARE FORCED TO OPT UPI.(attached screenshots of all stages). .But today an entirely NEW PROBLEM arose in UPI payment also.Order was made by me for my PC, Akanksha kumar two times today itself.PAYMENT DEDUCTED BUT TRANSACTION FAILED.attching screenshot again.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1671698,"Hi Team,User Cart is reflected with products, but while clicking on the CART, it shows ""your cart is empty' Kindly find the below error screenshot and do the needul in resolving this issue",Technology : Hybris Issues : Product/Order : Cart Not Working.,"The cart was corrupted for the user which has been removed now.
Please ask the user to try again after clearing cache.
Please feel free to raise new incident in case issue persists.","Hi Team,User Cart is reflected with products, but while clicking on the CART, it shows ""your cart is empty' Kindly find the below error screenshot and do the needul in resolving this issue-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1691225,The ADSP # was unable to place orders and was getting a payment failed message on the mentioned orders.Kindly check on the same and provide the reason.,Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"As we have checked and observed the below mentioned transaction with Cc Avenue is unsuccessful which is genuinely declined from bank end.
Ask user to now try again.",The ADSP # was unable to place orders and was getting a payment failed message on the mentioned orders.Kindly check on the same and provide the reason.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,13
INC1705765,ADSP still not able to do Ordering in web after clearing the cookies and also not able to do so in incognito mode Please check and do the needfull so that adsp can place order in web.,Technology : Hybris Issues : Product/Order : Cart Not Working.,"Corrupted cart has been removed for the user.
Please ask user to try now if issue still persists feel free to raise a new ticket with error screenshot.",ADSP still not able to do Ordering in web after clearing the cookies and also not able to do so in incognito mode Please check and do the needfull so that adsp can place order in web.-Technology : Hybris Issues : Product/Order : Cart Not Working.,13
INC1693989,"customer called and stated that they are not able to place group order, as they are getting the red color error on all the PC from past months. Kindly please check and help as soon as possible.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot.
Please ask to user update your chrome version to the latest and please remove the cache, cookies and try again.","customer called and stated that they are not able to place group order, as they are getting the red color error on all the PC from past months. Kindly please check and help as soon as possible.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1702269,"Hi TEAM, Please check & suggest on the complaint . While making payment and once payment done this come. If we try to go back on website, then this comes.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"While replicating the same through ASM we are able to proceed with checkout for the user .
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.","Hi TEAM, Please check & suggest on the complaint . While making payment and once payment done this come. If we try to go back on website, then this comes.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1691983,"Customer called and stated that customer is facing issue while using the cart customer can not be able to see the group order account name, it is showing as something went wrong.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot and also the last order placed by the user is Shipped - Shipped after that there is no order history for the user.
Please ask to user update your chrome version to the latest and try again after clearing cache.","Customer called and stated that customer is facing issue while using the cart customer can not be able to see the group order account name, it is showing as something went wrong.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1680427,"Hi Team, Please check has complained that the NLCP order is getting failed after deduction of the payment amount.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"Please ask ABO to clear the browser cache, history and then check again, in case any amount is deducted against the order, same will be refunded. if issue persist please let us know with error screen shot.","Hi Team, Please check has complained that the NLCP order is getting failed after deduction of the payment amount.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1698956,"Customer called and stated that customer is facing problem while placing the order it is showing as something went wrong, customer tired by changing device and customer is using the updated version of chrome. Kindly check and help.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot.
It is an intermittent issue, and we are working on it meanwhile please remove the cache, cookies and try again.","Customer called and stated that customer is facing problem while placing the order it is showing as something went wrong, customer tired by changing device and customer is using the updated version of chrome. Kindly check and help.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1678471,"Customer called and stated that they are not able to place the order as they are getting a pop yup something went wrong after giving the OTP and facing this issue from past few days, kindly please check and resolve the issue at the earliest.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option are visible for the user. Please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.","Customer called and stated that they are not able to place the order as they are getting a pop yup something went wrong after giving the OTP and facing this issue from past few days, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1651494,The below said ADSP could not able to place the order in website . Pls find the Screenshot.,Technology : Hybris Issues : Product/Order : Cart Not Working.,"Earlier party id was not mapped with Account in hybris, its done now.
please ask user to try now.",The below said ADSP could not able to place the order in website . Pls find the Screenshot.-Technology : Hybris Issues : Product/Order : Cart Not Working.,13
INC1681245,INCN [DO NOT DELETE THIS LINE]Please describe the issue here : Customer called and stated that they are not able to place the order when they are trying to place they are getting error like something went wrong kindly check and help with the resolution as earliest.,Technology : Hybris Issues : Product/Order : Cart Not Working.,"While replicating the same through ASM we are able to proceed with checkout option for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.",INCN [DO NOT DELETE THIS LINE]Please describe the issue here : Customer called and stated that they are not able to place the order when they are trying to place they are getting error like something went wrong kindly check and help with the resolution as earliest.-Technology : Hybris Issues : Product/Order : Cart Not Working.,13
INC1659866,"customer called and stated that they are not able to place the order, kindly check and help them out with the same.Please refer this : .",Technology : Hybris Issues : Product/Order : Cart Not Working.,"As requested over previous ticket INC1654521
user pin code is not serviceable as confirm b
please ask to user to use nearby pincode and try again.
If issue still persists with the near by pin code feel free to raise a new ticket with error screenshot.","customer called and stated that they are not able to place the order, kindly check and help them out with the same.Please refer this : .-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1686251,Customer called and stated that they are not able to place the order while doing the payment they are getting error like something went wrong please try again after some time kindly check and help with the resolution as earliest.,Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option are visible for the user. please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.",Customer called and stated that they are not able to place the order while doing the payment they are getting error like something went wrong please try again after some time kindly check and help with the resolution as earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,13
INC1689008,"Hi Team, PC # is getting attached error while placing the order. Please check and help to resolve the complaint. ""This is 5th or 6th time , after placing order & making payment error comes. Screen shot of the same is attached herewith fir your reference. Payment also get deducted and some times order get confirmed or may get cancelled.""",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.","Hi Team, PC # is getting attached error while placing the order. Please check and help to resolve the complaint. ""This is 5th or 6th time , after placing order & making payment error comes. Screen shot of the same is attached herewith fir your reference. Payment also get deducted and some times order get confirmed or may get cancelled.""-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1693873,"Customer called and stated that while placing order they are getting error like something went wrong, kindly check and help us as soon as possible.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"ABO placed order
""Something went wrong"" is an intermittent issue.
we are working in it, as a workaround please clear the cache ","Customer called and stated that while placing order they are getting error like something went wrong, kindly check and help us as soon as possible.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1697275,"customer called and stated that when they are trying to place the order, they are getting error while doing the payment as this mobile number does not exists, kindly check and help out the same.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"While replicating the same through ASM we are able to proceed with checkout for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.
And as checked the last order was placed on ","customer called and stated that when they are trying to place the order, they are getting error while doing the payment as this mobile number does not exists, kindly check and help out the same.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1676107,"Customer called and stated that they are facing issue over browsing products and while placing orders, the error message has been popping up like something went wrong. Kindly, check and help as earliest.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option are visible for the user. Please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.","Customer called and stated that they are facing issue over browsing products and while placing orders, the error message has been popping up like something went wrong. Kindly, check and help as earliest.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1684671,"Technology : Hybris Issues : Product/Order : Payment Gateway Issue Customer called and stated that they are unable to place the order from their Rupay Card, getting Error (bank info), when customer checked with their bank they told to connect with Amway, guided customer to share the screenshot to care, kindly have a check and help us on the same.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also paymenet option are visible for the user.please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.","Technology : Hybris Issues : Product/Order : Payment Gateway Issue Customer called and stated that they are unable to place the order from their Rupay Card, getting Error (bank info), when customer checked with their bank they told to connect with Amway, guided customer to share the screenshot to care, kindly have a check and help us on the same.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1700534,"Hi Team,ADSP trying to make order from store in POS Application but unable to process the order.error is showing No value present. Please find attachment.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"party It was Duplicate, deleted the duplicate ID,
Please try to make cart now.","Hi Team,ADSP trying to make order from store in POS Application but unable to process the order.error is showing No value present. Please find attachment.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1679279,Customer called and stated that they are unable to place order they are getting error as invalid card kindly check and help as soon as possible.,Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option are visible for the user. Please find the attached screenshot.
We also checked your mentioned transaction has failed for which we have neither received the credit nor the online status from the customer's bank.
If the amount has been debited from the customer's account, then please ask him to get in touch with his bank to obtain reversal into his account.
Please ask to user update your chrome version to the latest and try again after clearing cache.",Customer called and stated that they are unable to place order they are getting error as invalid card kindly check and help as soon as possible.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,13
INC1685623,"INCN [DO NOT DELETE THIS LINE]stomer called and stated that they are not able to place the order when they are trying to do the payment, they are getting error like something went wrong please try again after some time.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option are visible for the user. please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.","INCN [DO NOT DELETE THIS LINE]stomer called and stated that they are not able to place the order when they are trying to do the payment, they are getting error like something went wrong please try again after some time.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1693950,"customer called and stated that, whenever they login their account, it will be opened for -3mins but after that the page is getting black. due to this they are unable to place the order. they are facing these issues from past - months. kindly please check and help as soon as possible. also, they are unable to see their PV points. kindly please check and help as soon as possible.",Technology : Hybris Issues : Product/Order : Cart Not Working.,As per last comment. Closing the incident.,"customer called and stated that, whenever they login their account, it will be opened for -3mins but after that the page is getting black. due to this they are unable to place the order. they are facing these issues from past - months. kindly please check and help as soon as possible. also, they are unable to see their PV points. kindly please check and help as soon as possible.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1696784,"Hi team, ADSP is very irritated and wants to know about the reason of order failure . Kindly check and share the reason.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"case customer has landed on CCAvenue payment page, however the payment page process is killed by the customer.
","Hi team, ADSP is very irritated and wants to know about the reason of order failure . Kindly check and share the reason.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1648941,"Hi team, ADSP is facing below cart & checkout issue while placing the order. Kindly check and resolve the same. )Products are not added to my cart in one go.) After trying for to times if at all products are added to cart the cart shows empty while the topmost right corner cart symbol shows /no. of products added to cart.) While purchasing the checkout , the checkout button remains inactive.hence no purchasing can be done.)""Something went wrong"" is the message that flashed oftenly.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"The cart was corrupted for the user which has been removed now and we tried making cart for the user and hadn't found any error while proceeding with checkout.
Please ask the user to try again after clearing cache.
Please feel free to raise new incident in case issue persists.","Hi team, ADSP is facing below cart & checkout issue while placing the order. Kindly check and resolve the same. )Products are not added to my cart in one go.) After trying for to times if at all products are added to cart the cart shows empty while the topmost right corner cart symbol shows /no. of products added to cart.) While purchasing the checkout , the checkout button remains inactive.hence no purchasing can be done.)""Something went wrong"" is the message that flashed oftenly.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1701362,"Dear Team, Kindly check and do the needful on the below ordering issue. The below PC is unable to place orders as the payment is not getting processed and has failed.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We could see the below mentioned failed reasons for the recent failed orders after these there is no order history for the user please ask user to try again with a different payment mode.
If issue still persists feel free to raise anew ticket with error screenshot.","Dear Team, Kindly check and do the needful on the below ordering issue. The below PC is unable to place orders as the payment is not getting processed and has failed.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1689746,"Customer called and stated that while placing the order they are getting error like ""Something wants wrong"", kindly check and help us as soon as possible.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.","Customer called and stated that while placing the order they are getting error like ""Something wants wrong"", kindly check and help us as soon as possible.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1643711,"Dear Team, ADSP# is trying to place an order and getting below error. Kindly check and update if there is any issue at our end.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout also payment options are there please ask user to try again with a different browser or by clearing browser history.
Also the last order placed by the user is after that there is no order history for the user.
please find the attached screenshot for your reference and issue still persists feel free to raise a new ticket.","Dear Team, ADSP# is trying to place an order and getting below error. Kindly check and update if there is any issue at our end.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1687321,Customer called and stated that customer is unable to use the cart when customer is going to use the cart it sis showing as something went wrong.,Technology : Hybris Issues : Product/Order : Cart Not Working.,"While replicating the same through ASM we are able to proceed with checkout for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.",Customer called and stated that customer is unable to use the cart when customer is going to use the cart it sis showing as something went wrong.-Technology : Hybris Issues : Product/Order : Cart Not Working.,13
INC1699991,"Technology : Hybris Issues : Product/Order : Payment Gateway Issue Customer called and stated that they are trying to place the order through Debit card (Kotak bank visa and master card) wherein payment is getting happened and payment page is redirecting back, kindly have a check and help us on the same at the earliest.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"As checked the order is failed due to Decline - Insufficient funds in the account.
Please ask user to try again with the different payment mode.If still error occurs feel free to raise new incident.","Technology : Hybris Issues : Product/Order : Payment Gateway Issue Customer called and stated that they are trying to place the order through Debit card (Kotak bank visa and master card) wherein payment is getting happened and payment page is redirecting back, kindly have a check and help us on the same at the earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1700000,"Customer called and stated that they are not able to place the order as they are getting a pop up that Sorry, something went wrong, if you get this error multiple times, please try contacting Customer Support, kindly please check and resolve the issue at the earliest.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"While replicating the same through ASM we are able to access the website for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.","Customer called and stated that they are not able to place the order as they are getting a pop up that Sorry, something went wrong, if you get this error multiple times, please try contacting Customer Support, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1681104,"customer called and stated that he is not able process the order it is showing something went wrong on payment screen since yesterday, kindly check and help us the same",Technology : Hybris Issues : Product/Order : Cart Not Working.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also paymenet option are visible for the user.please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.","customer called and stated that he is not able process the order it is showing something went wrong on payment screen since yesterday, kindly check and help us the same-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1671967,customer called and stated that while placing order as well as after the order they are getting the error as something went wrong since yesterday. kindly please check and help as soon as possible.,Technology : Hybris Issues : Product/Order : Cart Not Working.,Closing as per below comment.,customer called and stated that while placing order as well as after the order they are getting the error as something went wrong since yesterday. kindly please check and help as soon as possible.-Technology : Hybris Issues : Product/Order : Cart Not Working.,13
INC1650771,"Dear Team, Kindly check the below payment gateway issue and do the needful. Below PCs are not able to place the orders as the payment is getting failed continuously. Below are the PC details and POS screenshot for your reference. PC# Name Mob#",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"As we checked our records we found that the above mentioned transaction has failed for which we have neither received the credit nor the online status from the customer's bank.
Decline - Expired card. You might also receive this if the expiration date you provided does not match the date the issuing bank has on file.
If the amount has been debited from the customer's account then please ask him to get in touch with his bank to obtain reversal into his account.
Please ask the user to use a different mode of payment and to user update your chrome version to the latest and try again and feel free to raise new incident in case of any issue with screenshot.
","Dear Team, Kindly check the below payment gateway issue and do the needful. Below PCs are not able to place the orders as the payment is getting failed continuously. Below are the PC details and POS screenshot for your reference. PC# Name Mob#-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1663688,"team please check Order status is showing as payment captured, also showing payment status paid, But Payment Failure Reason Technical Error is also showing. customer also received the order confirmation message. Please check and update on priority Order no #",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"As we checked in our record, we don't see any issue for the order. and above given order (1038354624) is successful and order status is shipped.
Please check again and feel free to raise new incident in case of any issue.","team please check Order status is showing as payment captured, also showing payment status paid, But Payment Failure Reason Technical Error is also showing. customer also received the order confirmation message. Please check and update on priority Order no #-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1700086,"ADSP wants to place a 3rd bundle for the NLCP order, but the link is not available.Kindly generate and send a new link, so that ADSP can place a 3rd month NLCP order.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"Order is scheduled . Please ask user to check, user must have received payment link for same. User can login on website and he will be able to view the option to pay, kindly ask user to make payment to confirm the order.","ADSP wants to place a 3rd bundle for the NLCP order, but the link is not available.Kindly generate and send a new link, so that ADSP can place a 3rd month NLCP order.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1684697,"Customer called and stated that they are getting error multiple times, when they are trying to placed order, kindly check and help us as soon as possible",Technology : Hybris Issues : Product/Order : Cart Not Working.,"Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.","Customer called and stated that they are getting error multiple times, when they are trying to placed order, kindly check and help us as soon as possible-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1696815,"ADSP complained about the order, they can't order online, there are some problems since last month.It is getting error, please check below screenshot. he is using Android mobile and also using Apple i phone. please check and suggest.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot.
It is an intermittent issue, and we are working on it meanwhile please remove the cache, cookies and try again.","ADSP complained about the order, they can't order online, there are some problems since last month.It is getting error, please check below screenshot. he is using Android mobile and also using Apple i phone. please check and suggest.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1685341,"Customer called and stated that they are not able to do the payment as they are getting a pop up Sorry, something went wrong.If you get this error multiple times, please try contacting Customer Support and they tried to change the device and try the payment mode are getting freeze, kindly please check and resolve the issue at the earliest.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also paymenet option are visible for the user.please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.","Customer called and stated that they are not able to do the payment as they are getting a pop up Sorry, something went wrong.If you get this error multiple times, please try contacting Customer Support and they tried to change the device and try the payment mode are getting freeze, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1703542,"customer called and stated that when he is adding product to cart and trying pay, he is facing an error of ""something went wrong back to amway.in"" kindly check and help us with the resolution.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout please ask user to try again with a different browser or by clearing browser history or by different payment mode.
if issue still persists feel free to raise a new ticket with error screenshot.","customer called and stated that when he is adding product to cart and trying pay, he is facing an error of ""something went wrong back to amway.in"" kindly check and help us with the resolution.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1685371,"Customer called and stated that whole doing the payment their getting error like something went wrong, kindly check and help us.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option are visible for the user. please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.","Customer called and stated that whole doing the payment their getting error like something went wrong, kindly check and help us.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1690013,"Customer called and stated that customer is unable to use the cart while placing order it is showing as ""something went wrong."" Customer tried by changing device still the same is showing. Kindly check and help.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"Corrupted cart has been removed, kindly verify now.
If issue still persists feel free to raise a new ticket with error screenshot.","Customer called and stated that customer is unable to use the cart while placing order it is showing as ""something went wrong."" Customer tried by changing device still the same is showing. Kindly check and help.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1705113,"ADSP is placing 3rd NLCP bundle, but unable to place, getting message Maximum NLCP creation limit reached! No more orders can be placed at the moment.Kindly check and rectify, so that ADSP can place 3rd bundle of NLCP order.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"Hi
It seems user is trying to edit an Invalid subscription.
Please ask them to click on subscriptions where ""Order scheduled on "" is highlighted.
If still facing issue please provide login credentials to check further.
Regards","ADSP is placing 3rd NLCP bundle, but unable to place, getting message Maximum NLCP creation limit reached! No more orders can be placed at the moment.Kindly check and rectify, so that ADSP can place 3rd bundle of NLCP order.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1668482,"INCN [DO NOT DELETE THIS LINE] Customer called and stated that they are not able to place the order as they are doing the check out the are getting a pop up something went wrong, and they had tried clearing the history, but they are facing tgis issue from past few days, kindly please check and resolve the issue at the earliest.Please describe the issue here :-",Technology : Hybris Issues : Product/Order : Cart Not Working.,"
We tried making cart for the user and hadn't found any error while proceeding with checkout and also paymenet option are visible for the user.please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again.","INCN [DO NOT DELETE THIS LINE] Customer called and stated that they are not able to place the order as they are doing the check out the are getting a pop up something went wrong, and they had tried clearing the history, but they are facing tgis issue from past few days, kindly please check and resolve the issue at the earliest.Please describe the issue here :--Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1689003,Customer called and stated that they are unable to place order whenever they are trying to do payment it is getting out kindly check and help us.,Technology : Hybris Issues : Product/Order : Cart Not Working.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option are visible for the user. please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.",Customer called and stated that they are unable to place order whenever they are trying to do payment it is getting out kindly check and help us.-Technology : Hybris Issues : Product/Order : Cart Not Working.,13
INC1683711,"Customer called and stated that they are facing issue over processiong payments from past week they have tried using different device and tried by clearing browser history, kindly check and helpus the same.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. Please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.","Customer called and stated that they are facing issue over processiong payments from past week they have tried using different device and tried by clearing browser history, kindly check and helpus the same.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1642672,"Hi Team, + products are showing in CART icon for PC . But when he is opening the cart, no product is showing. Kindly check below screenshot and resolve the issue asap.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"The cart was corrupted for the user which has been removed now.
Please ask the user to try again after clearing cache.
Please feel free to raise new incident in case issue persists.","Hi Team, + products are showing in CART icon for PC . But when he is opening the cart, no product is showing. Kindly check below screenshot and resolve the issue asap.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1705617,"customer called and stated that whenever they try to place the order, they are getting the error as something went wrong and it's taking them back to Amway homepage, they are facing this issue from past months. kindly please check and help as soon as possible.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"While replicating the same through ASM we are able to proceed with checkout for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.","customer called and stated that whenever they try to place the order, they are getting the error as something went wrong and it's taking them back to Amway homepage, they are facing this issue from past months. kindly please check and help as soon as possible.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1670963,"Customer called and stated that they are not able to place the order or do the payment as when they are doing it, it's taking them back to home page and getting a pop up something went wrong and ABO is facing this issue with his whole team, kindly please check and resolve the issue at the earliest. customer called to know the ticket status and stated that he wants the resolution soon guided him to share screenshot at kindly check and help us with the same.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option are visible for the user. Please find the attached screenshot and we found that the order transaction has failed for which we have neither received the credit nor the online status from the customer's bank.
If the amount has been debited from the customer's account, then please ask him to get in touch with his bank to obtain reversal into his account.
Please ask to user update your chrome version to the latest and try again.","Customer called and stated that they are not able to place the order or do the payment as when they are doing it, it's taking them back to home page and getting a pop up something went wrong and ABO is facing this issue with his whole team, kindly please check and resolve the issue at the earliest. customer called to know the ticket status and stated that he wants the resolution soon guided him to share screenshot at kindly check and help us with the same.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1681834,"customer called and stated that they are not able to process the payment as they are getting the issue as something went wrong and the customer is facing this problem from many days, kindly check and help out with the resolution as the earliest.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"User should clear the cache and cookies, issue might be due to the token ","customer called and stated that they are not able to process the payment as they are getting the issue as something went wrong and the customer is facing this problem from many days, kindly check and help out with the resolution as the earliest.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1688999,"Customer called and stated that customer is unable to use the cart as customer is getting pop up of ""something went wrong"" and ""error"", kindly check and help.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.","Customer called and stated that customer is unable to use the cart as customer is getting pop up of ""something went wrong"" and ""error"", kindly check and help.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1671787,"Customer called and stated that they are not able to go the payment with any mode as when they are trying to do it the page get refried / Something went wrong/ page gets freeze, kindly please check and resolve the issue at the earliest.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"As we checked our records we found that the transaction has failed for which we have neither received the credit nor the online status from the customer's bank.
If the amount has been debited from the customer's account then please ask him to get in touch with his bank to obtain reversal into his account.
Please ask user to connect with there bank for further queries.
We tried making cart for the user and hadn't found any error while proceeding with checkout and also paymenet option are visible for the user.please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again.
","Customer called and stated that they are not able to go the payment with any mode as when they are trying to do it the page get refried / Something went wrong/ page gets freeze, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1689011,"Hi Team, ADSP facing below issue while opening the cart. Please chcek and resolve.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option are visible for the user. please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.","Hi Team, ADSP facing below issue while opening the cart. Please chcek and resolve.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1684673,"Customer called and stated that they are not able to do the payment as they are getting a pop up something went wrong connected customer care and they have tried all the payment mode, kindly please check and resolve the issue at the earliest.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user.
Please ask to user update your chrome version to the latest and try again after clearing cache.","Customer called and stated that they are not able to do the payment as they are getting a pop up something went wrong connected customer care and they have tried all the payment mode, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1658255,"Customer called and stated that, they are facing Payment Gateway Issue, and they are not receiving OTP since yesterday. kindly please check and help as soon as possible as they want to place the order.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"As we checked in our team we found that transaction was declined with the below mentioned reason.
Please ask user to connect with there bank for further queries or use a different mode of payment and ask to user update your chrome version to the latest and try again.
Please feel free to raise new incident in case of any issue with screenshot.
","Customer called and stated that, they are facing Payment Gateway Issue, and they are not receiving OTP since yesterday. kindly please check and help as soon as possible as they want to place the order.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1675157,"customer called and stated that they are getting a blank page when they click on the cart, this issue is occuring since days, kndly check and help with the resolution at earliest.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"As we checked with ASM, we are able to see the cart products. Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.","customer called and stated that they are getting a blank page when they click on the cart, this issue is occuring since days, kndly check and help with the resolution at earliest.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1691227,"Customer called and stated that customer is facing issue while using the cart, it is showing as something went wrong. Kindly check and help.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"While replicating the same through ASM we are able to proceed with checkout for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.","Customer called and stated that customer is facing issue while using the cart, it is showing as something went wrong. Kindly check and help.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1671962,"Hi Team Please check is not able to place the NCLP order as it is getting failed, Please check the error screenshot and help to resolve the complaint.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,As checked the given below screenshot that order is already completed ,"Hi Team Please check is not able to place the NCLP order as it is getting failed, Please check the error screenshot and help to resolve the complaint.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1678714,"Customer called and stated that they are not able to do the payment after putting OTP as they are getting pop up Something went wrong connect customer care and facing this issue from past few days, kindly please check and resolve the issue at the earliest.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"As we checked in our record that OTP is received on your email, please check and try again. Attached below screenshot for your reference.","Customer called and stated that they are not able to do the payment after putting OTP as they are getting pop up Something went wrong connect customer care and facing this issue from past few days, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1678455,"customer called and said that they are unable to place the order and there are getting the error as something went wrong, please kindly check",Technology : Hybris Issues : Product/Order : Cart Not Working.,"We have verified and could not find any failed order for ABO. Last order is successfully placed. Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.","customer called and said that they are unable to place the order and there are getting the error as something went wrong, please kindly check-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1648829,While placing group order by adsp - getting error on DOWNLINE adsp - adsp has no billing address where as adsp has update the address already and also pincode is serviceable.,Technology : Hybris Issues : Product/Order : Cart Not Working.,"The account is Synced for the user now, please ask to user try again. if the issue still persist, please let us know with error screen shot.
",While placing group order by adsp - getting error on DOWNLINE adsp - adsp has no billing address where as adsp has update the address already and also pincode is serviceable.-Technology : Hybris Issues : Product/Order : Cart Not Working.,13
INC1671096,"INCN [DO NOT DELETE THIS LINE]Customer stated their cart not working since days, kindly check and help with the same at earliest.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"The cart was corrupted for the user which has been removed now.
Please ask the user to try again after clearing cache.
Please feel free to raise new incident in case issue persists.","INCN [DO NOT DELETE THIS LINE]Customer stated their cart not working since days, kindly check and help with the same at earliest.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1684670,"customer called and stated that, when they will open the website and while placing the order, they are getting the error as something went wrong from past days. kindly please check and help as soon as possible.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"While replicating the same through ASM we are able to proceed with checkout for the user.
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.","customer called and stated that, when they will open the website and while placing the order, they are getting the error as something went wrong from past days. kindly please check and help as soon as possible.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1698950,"Customer called and stated that they are not able to do the payment as the payment mode is getting freeze and facing this issue from past few days, kindly check and solve the issue as soon as possible.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot and also the last order placed by the user is - Completed after that there is no order history for the user.
Please ask to user update your chrome version to the latest and try again after clearing cache.","Customer called and stated that they are not able to do the payment as the payment mode is getting freeze and facing this issue from past few days, kindly check and solve the issue as soon as possible.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1699738,"Customer called and stated that they are not able to place the order as they are getting a pop up that Sorry, something went wrong If you get this error multiple times, please try contacting Customer Support and they have tried all the payment modes, kindly please check and resolve the issue at the earliest.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"While replicating the same through ASM we are able to access the website for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.","Customer called and stated that they are not able to place the order as they are getting a pop up that Sorry, something went wrong If you get this error multiple times, please try contacting Customer Support and they have tried all the payment modes, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1680334,"Customer called and stated that customer is facing issue during payment is it showing as ""something went wrong"". Kindly check and help.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user.
Please ask to user update your chrome version to the latest and try again after clearing cache.
Please feel free to raise new incident in case issue persists.","Customer called and stated that customer is facing issue during payment is it showing as ""something went wrong"". Kindly check and help.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1690739,issue still remains same. Kindly action in an urgent basis as offers are getting exhausted and adsp are unable to purchase.Please refer this : .,Technology : Hybris Issues : Product/Order : Cart Not Working.,"corrupted cart has been removed, kindly ask user to try now.
If issue still persists feel free to raise anew ticket with error screenshot.",issue still remains same. Kindly action in an urgent basis as offers are getting exhausted and adsp are unable to purchase.Please refer this : .-Technology : Hybris Issues : Product/Order : Cart Not Working.,13
INC1690527,"Hi Team,customer called and stated that whenever they place the order, they are facing payment gateway issue from past - days. kindly please check and help with same.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot.
As checked in our system we are getting the following error message ""Transaction aborted by user in bank website"" for order .
Please ask user to connect with there bank for further queries or use a different mode of payment.
Please ask to user update your chrome version to the latest and try again after clearing cache.","Hi Team,customer called and stated that whenever they place the order, they are facing payment gateway issue from past - days. kindly please check and help with same.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1649601,"Dear Team, Kindly check the below payment issue and do the needful. The ADSP is complaining that he is unable to place online orders as the order is getting failed.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"As checked in our system we are getting the following error message Cancel reason is not specified by the customer.-""This is self-explanatory, customer itself dropped the transaction at CCAvenue."" for order
For order Transaction with CCAvenue reference number : This transaction was unsuccessful and failed with the bank message: ""Transaction cannot be completed; violation of law"".
Please ask user to connect with their bank for further queries or use a different mode of payment.
Please ask to user update your chrome version to the latest and try again.","Dear Team, Kindly check the below payment issue and do the needful. The ADSP is complaining that he is unable to place online orders as the order is getting failed.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1676808,"customer called and stated that they are unable to click on proceed to pay after clicking on check out, they are facing this issue from past week. kindly please check and help as soon as possible as they want to place the order.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option are visible for the user. Please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.","customer called and stated that they are unable to click on proceed to pay after clicking on check out, they are facing this issue from past week. kindly please check and help as soon as possible as they want to place the order.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1704540,"is facing challenges frequently on the browser and Amway Creator+ APP as well, being unable to place the order. Find the screenshot below for references. Kindly check and update.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"Please clear the cache and cookies, it is due to some cookies,
It is an intermittent issue Please try changing the device.","is facing challenges frequently on the browser and Amway Creator+ APP as well, being unable to place the order. Find the screenshot below for references. Kindly check and update.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1699078,"Customer called and stated that while placing the order they are getting error like something went wrong, kindly check and help us with the resolution.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"It is an intermittent issue, please ask user to clear the cache.","Customer called and stated that while placing the order they are getting error like something went wrong, kindly check and help us with the resolution.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1689035,"PC wants to place order but Payment option is not reflecting in PC account, I am unable to place order as Payment Mode is not showing the payment methods",Technology : Hybris Issues : Product/Order :Payment Gateway Issue .,"While replicating the same through ASM we are able to proceed with checkout option also the payment modes are visible.
Please ask user to retry and share the error screenshot if issue still persists with the new ticket.","PC wants to place order but Payment option is not reflecting in PC account, I am unable to place order as Payment Mode is not showing the payment methods-Technology : Hybris Issues : Product/Order :Payment Gateway Issue .",13
INC1674343,"Customer called and stated that they are not able to place order as when they are trying to do it, they are getting a pop up that something went wrong connected the customer care and facing this from to days and ABO had changed the devices and tried but facing the same issue, kindly please check and resolve the issue at the earliest.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"While replicating the same through ASM we are able to proceed with checkout.
No issues were found PFA screenshot for your reference.
Please ask user to try again in different browser or by clearing browser history so that previous session get logged out.","Customer called and stated that they are not able to place order as when they are trying to do it, they are getting a pop up that something went wrong connected the customer care and facing this from to days and ABO had changed the devices and tried but facing the same issue, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1648626,"Dear Team, Payment option for NLCP order is not active. Kindly check and resolve.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"the payment tab got activated later and payment got failed.
User can now try do payment ","Dear Team, Payment option for NLCP order is not active. Kindly check and resolve.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1678466,"Customer called and stated that they are not able to place as they are getting pop up Something went wrong connected customer care and ABO had changed the device and tried but facing the same issue from past few days, kindly please check and resolve the issue at the earliest.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"We have verified and could not find any failed order for ABO. Last order is successfully finished. Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.","Customer called and stated that they are not able to place as they are getting pop up Something went wrong connected customer care and ABO had changed the device and tried but facing the same issue from past few days, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1693956,"Customer called and stated that while placing order they are getting error like, something went wrong, kindly check and help us as soon as possible.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"The user has placed an order on , it is an intermittent issue, and we are working on it meanwhile please remove the cache, cookies and try again. ""","Customer called and stated that while placing order they are getting error like, something went wrong, kindly check and help us as soon as possible.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1683968,"Customer called and stated that they are unable to placed order, getting error something went wrong multiple times, kindly check and help us as soon as possible.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. Please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.","Customer called and stated that they are unable to placed order, getting error something went wrong multiple times, kindly check and help us as soon as possible.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1687264,Order Detail HeaderThe above order is showing as payment captured. Please check and confirm whether this order is confirmed.,Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"Payment is not yet done for order hence order is not confirmed yet.
Please ask user to make payment for the order with same link so that order can be processed.",Order Detail HeaderThe above order is showing as payment captured. Please check and confirm whether this order is confirmed.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,13
INC1654521,"Customer called and stated that they are not able to place the order when they are adding products to the cart, they are getting error like all products are sold out kindly check and help with the resolution as earliest.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"As we checked user pin code is not serviceable as confirm by Rajesh Shegal.Please ask to user use diiferent pincode and try again.
If issue still persists feel free to raise a new ticket.","Customer called and stated that they are not able to place the order when they are adding products to the cart, they are getting error like all products are sold out kindly check and help with the resolution as earliest.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1675864,Customer called and stated that they are not able to place the order while doing the payment they are getting error like something went wrong please try again after some time kindly check and help with the same,Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. Please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.
Please feel free to raise new incident in case issue persists.",Customer called and stated that they are not able to place the order while doing the payment they are getting error like something went wrong please try again after some time kindly check and help with the same-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,13
INC1658458,"Dear Team, Kindly share the reason of order#",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"As we checked with Itzcash that payment not captured during timeout for order : 1036899732 and we have received failed status from itzcash.
Hence order got payment failed, please find below response.
","Dear Team, Kindly share the reason of order#-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1704892,"Customer called and stated that customer is facing issue while making payment, it is showing as transaction failed, customer is using the updated version of google and customer tried it from other device also, kindly check and help.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"As checked for the payment failed order below is the reason for failure of order .
Please ask user to make payment within the given period and try again clearing cache. If still error occurs feel free to raise new incident .
","Customer called and stated that customer is facing issue while making payment, it is showing as transaction failed, customer is using the updated version of google and customer tried it from other device also, kindly check and help.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1683696,"Customer called and stated that they are not able to place the order as when they are doing the check out all the products are getting removed by the cart and getting pop up Something went wrong connected customer care, kindly please check and resolve the issue at the earliest.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. Please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.","Customer called and stated that they are not able to place the order as when they are doing the check out all the products are getting removed by the cart and getting pop up Something went wrong connected customer care, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1705734,"ADSP wants to place a 3rd bundle for the NLCP order, but the link is not available.Kindly generate and send a new link, so that ADSP can place a NLCP order.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"As checked user has already completed the 3 NLCP orders, kindly verify.
","ADSP wants to place a 3rd bundle for the NLCP order, but the link is not available.Kindly generate and send a new link, so that ADSP can place a NLCP order.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1686172,"customer stated that they are getting SOMETHING WENT WRONG status while clicking on checkout option while placing an order since a month, they tried from different devices, but the problem still persists, kindly check and help with the resolution at earliest.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option are visible for the user.please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.","customer stated that they are getting SOMETHING WENT WRONG status while clicking on checkout option while placing an order since a month, they tried from different devices, but the problem still persists, kindly check and help with the resolution at earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1706431,"customer called and stated that, they are trying to place the order from yesterday, but in website it is showing as payment failed and also their amount is not getting debited. they have also tried with different mode of payment. Kindly have a check and help us on the same.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We have verified and found that payment transaction were declined from bank end due to this payments were failed. We would request you please ask user check with bank and try again with deferent card and payment mode. Please find the attached details or reference. If still facing any issue, please feel free to raise the new incident.
Error getting from bank
Transaction cannot be completed; violation of law
Transaction fail restricted card","customer called and stated that, they are trying to place the order from yesterday, but in website it is showing as payment failed and also their amount is not getting debited. they have also tried with different mode of payment. Kindly have a check and help us on the same.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1681838,"Customer called and stated that they are unable to placed order past - days, getting error somethings went wrong, kindly check and help it out as soon as possible.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. Please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.","Customer called and stated that they are unable to placed order past - days, getting error somethings went wrong, kindly check and help it out as soon as possible.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1691982,"Dear Team, Kindly check the below Cart not working issue and do the needful. Below screenshot for reference. Still, ADSP is unable to open the cart as an error is appearing as mentioned in the screenshot below.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"As checked there is an issue with a cart and now we have deleted the corrupted cart and try to add product in cart is working fine.
please ask user to try again ","Dear Team, Kindly check the below Cart not working issue and do the needful. Below screenshot for reference. Still, ADSP is unable to open the cart as an error is appearing as mentioned in the screenshot below.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1671700,Customer not able to order products after adding to cart. kindly check and help with the resolution as early as possible.,Technology : Hybris Issues : Product/Order : Cart Not Working.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. Please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again.",Customer not able to order products after adding to cart. kindly check and help with the resolution as early as possible.-Technology : Hybris Issues : Product/Order : Cart Not Working.,13
INC1689000,"Customer called and stated that they are not able to purchase any product, all product is shown Sold Out, kindly check and help us as soon as possible.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option are visible for the user. please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.","Customer called and stated that they are not able to purchase any product, all product is shown Sold Out, kindly check and help us as soon as possible.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1650774,ADSP is unable to placed order on website due to payment mode not working. Please do the needful for payment mode menu activate. Details are as below --E-mail Id- screenshot is attaching----,Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We have mapped the account with party ids.
Please ask the user to try again.
Please feel free to raise new incident in case of any issue.",ADSP is unable to placed order on website due to payment mode not working. Please do the needful for payment mode menu activate. Details are as below --E-mail Id- screenshot is attaching-----Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,13
INC1685547,"customer called and stated that they are not able to place the order, when they are adding the products to cart it is giving the error as the products cannot be added to the cart, kindly check and help out with the resolution as the earliest.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. Please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.","customer called and stated that they are not able to place the order, when they are adding the products to cart it is giving the error as the products cannot be added to the cart, kindly check and help out with the resolution as the earliest.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1683959,"customer called and stated that they are not able to place the order and the cart is not working, kindly check and help with the resolution as the earliest.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"Seems there were some intermittent issue as we can see from ASM, there are 3 sub carts and giving now error when checkout, Please ask user to try and send us the error screenshot as well if it occurs again ","customer called and stated that they are not able to place the order and the cart is not working, kindly check and help with the resolution as the earliest.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1665737,"customer called and stated that they have received the incorrect product, instead of Anti Dandruff Shampoo Sachets they have received anti hair fall shampoo. kindly check and help out the same.",Technology : Hybris Issues : Product/Order : Incorrect Product Details.,"
As per the order details no changes were there in Hybris , and products are as it is they ordered
Please connect to the Business team for this might some wrong product delivered, Please ask them to check with warehouse team where the order got packed ","customer called and stated that they have received the incorrect product, instead of Anti Dandruff Shampoo Sachets they have received anti hair fall shampoo. kindly check and help out the same.-Technology : Hybris Issues : Product/Order : Incorrect Product Details.",13
INC1684459,"Customer called and stated that they are not a able to place the order, as they are getting pop up something went wrong connected customer care when they are doing payment, kindly please check and resolve the issue at the earliest.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user and also the last order placed by the user is after that there is no order history for the user. Please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.","Customer called and stated that they are not a able to place the order, as they are getting pop up something went wrong connected customer care when they are doing payment, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1683691,Customer called and stated that they are unable to process for payment kindly check and help.,Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option are visible for the user. Please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache",Customer called and stated that they are unable to process for payment kindly check and help.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,13
INC1679778,INCN [DO NOT DELETE THIS LINE]Please describe the issue here customer called to know that he is not able to procced the order it is showing something went wrong error told them to wait till working days. please kindly check it.,Technology : Hybris Issues : Product/Order : Cart Not Working.,"While replicating the same through ASM we are able to proceed with Checkout.
PFA screenshot for your reference
Please ask user to try again and share the error screenshot if issue still persists.",INCN [DO NOT DELETE THIS LINE]Please describe the issue here customer called to know that he is not able to procced the order it is showing something went wrong error told them to wait till working days. please kindly check it.-Technology : Hybris Issues : Product/Order : Cart Not Working.,13
INC1690728,Guided customer as per the resolution provided. Please refer this : .,Technology : Hybris Issues : Product/Order : Cart Not Working.,Please ask the user to try again no issues as of now. ,Guided customer as per the resolution provided. Please refer this : .-Technology : Hybris Issues : Product/Order : Cart Not Working.,13
INC1693946,"Customer called and stated that their still not able to place the order, they are getting error like something went wrong, kindly check and help with the resolution.Please refer this : .",Technology : Hybris Issues : Product/Order : Cart Not Working.,"The user has placed an order on , it is an intermittent issue, and we are working on it meanwhile please remove the cache, cookies and try again.","Customer called and stated that their still not able to place the order, they are getting error like something went wrong, kindly check and help with the resolution.Please refer this : .-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1678475,"Customer called and stated that they are not able to place order as they are getting a pop up that Something went wrong and they are not able to do the payment and facing the issue from past few days, kindly please check and resolve the issue at the earliest.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"We tried making cart for the user and hadn't found any error while proceeding with checkout please ask user to try again.
Also the user had recently placed the after that there is no order history for the user.
please find the attached screenshot for your reference and if issue still persists feel free to raise a new ticket.","Customer called and stated that they are not able to place order as they are getting a pop up that Something went wrong and they are not able to do the payment and facing the issue from past few days, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1689892,"Technology : Hybris Issues : Product/Order : Payment Gateway Issue Customer called and stated that they are unable to place the order through website from last days, and they are getting error ""Something went wrong"", kindly have a check and help us on the same at the earliest.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"As checked in our system we are getting the following error message ""TRANSACTION ABORTED BY USER"" for order.Please ask user to connect with their bank for further queries or use a different mode of payment.
Please ask to user update your chrome version to the latest and try again.
Please feel free to raise new incident in case of any issue with screenshot.","Technology : Hybris Issues : Product/Order : Payment Gateway Issue Customer called and stated that they are unable to place the order through website from last days, and they are getting error ""Something went wrong"", kindly have a check and help us on the same at the earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1688997,Cart Not Working for ADSP when trying to access his cart MSG showing Please check and resolve the issue so that adsp can order on web,Technology : Hybris Issues : Product/Order : Cart Not Working.,"The cart was corrupted for the user which has been removed now.
Please ask the user to try again after clearing cache.
Please feel free to raise new incident in case issue persists.",Cart Not Working for ADSP when trying to access his cart MSG showing Please check and resolve the issue so that adsp can order on web-Technology : Hybris Issues : Product/Order : Cart Not Working.,13
INC1698963,customer called and stated that they are not able place the order when they are trying to place the order pages getting freeze kindly check help us with the resolution as earliest.,Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot.
The user has placed an order on it is an intermittent issue, and we are working on it meanwhile please remove the cache, cookies and try again.",customer called and stated that they are not able place the order when they are trying to place the order pages getting freeze kindly check help us with the resolution as earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,13
INC1678492,"Customer called and stated that they are facing error message whenever they are trying to place order like something went wrong. Kindly, check and help them.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.","Customer called and stated that they are facing error message whenever they are trying to place order like something went wrong. Kindly, check and help them.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1690786,"Customer called and stated that they are not able to place the order when they are trying to place the order, they are getting error like something went wrong kindly check and help with the resolution as earliest.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"While replicating the same through ASM we are able to proceed with checkout for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.","Customer called and stated that they are not able to place the order when they are trying to place the order, they are getting error like something went wrong kindly check and help with the resolution as earliest.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1698951,"Customer called and stated that they are not able to do the payment as the payment mode are got freeze and facing the issue from past few days, kindly please check and resolve the issue at the earliest.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot.
It is an intermittent issue, and we are working on it meanwhile please remove the cache, cookies and try again.","Customer called and stated that they are not able to do the payment as the payment mode are got freeze and facing the issue from past few days, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1700006,"Customer called and stated that they are not able to place the order and they are getting error like something went wrong, kindly check and help us soon as possible with the resolution.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"While replicating the same through ASM we are able to proceed with checkout for the user .
Also checked user has placed the completed order on - Completed
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.
","Customer called and stated that they are not able to place the order and they are getting error like something went wrong, kindly check and help us soon as possible with the resolution.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1689729,"customer called and stated that when they are trying to place the order, they are not able to process it further as they are getting the error as something went wrong, kindly check and help out with the resolution as the earliest.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"While replicating the same through ASM we are able to proceed with checkout for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out","customer called and stated that when they are trying to place the order, they are not able to process it further as they are getting the error as something went wrong, kindly check and help out with the resolution as the earliest.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1679445,"customer called and stated that they are not able to process the payment while placing the order and they are facing this issue from past days, kindly check and help out with the resolution as the earliest.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"While replicating same through ASM we are able to proceed with the checkout option.
PFA screenshot for your reference.
Please ask user to try again and feel free to raise a new ticket if issue still persists and share the error screenshot if any .","customer called and stated that they are not able to process the payment while placing the order and they are facing this issue from past days, kindly check and help out with the resolution as the earliest.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1694899,"Customer called and stated that when customer is going to make the payment, no payment option is showing. Kindly check and help.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We have mapped the account with party ids.
Please ask the user to try again.
Please feel free to raise new incident in case of any issue.","Customer called and stated that when customer is going to make the payment, no payment option is showing. Kindly check and help.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1645510,"Hi Team, PC is unable to make purchases on website, Attached error ss. Query - i m trying again and again but payment is not complete even if OTP is put. The next page it's asking for mobile number & mail id but the field is not able to type....",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We could not find any issue from our side. Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.","Hi Team, PC is unable to make purchases on website, Attached error ss. Query - i m trying again and again but payment is not complete even if OTP is put. The next page it's asking for mobile number & mail id but the field is not able to type....-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1691229,"Customer called and stated that they are not able to do the payment as they are getting only PAYMENT_FAILED massage as they have tried different payment mode and facing this issue from past few days, kindly please check and resolve the issue at the earliest.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"As checked in our system we are getting the following error message ""TRANSACTION ABORTED BY USER"" for order and Also the last order placed by the user is Shipped after that there is no order history for the user.
Please ask to user update your chrome version to the latest and try again after clearing cache and if error occurs again feel free to raise new ticket with error screenshot.","Customer called and stated that they are not able to do the payment as they are getting only PAYMENT_FAILED massage as they have tried different payment mode and facing this issue from past few days, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1683690,"INCN [DO NOT DELETE THIS LINE] Customer called and stated that they are not able to do the payment as they are trying to do it, they are getting onlyPAYMENT_FAILED but they are not able to do the payment as the page is frizz, kindly please check and resolve the issue at the earliest.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"As we checked the user hadn't completed his profile, please ask the to user complete their profile after he will be able to place order.
Please ask to user update your chrome version to the latest and try again after clearing cache.
Please feel free to raise new incident in case of any issue with screenshot.","INCN [DO NOT DELETE THIS LINE] Customer called and stated that they are not able to do the payment as they are trying to do it, they are getting onlyPAYMENT_FAILED but they are not able to do the payment as the page is frizz, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1684676,"Customer called and stated they are not able to do the group order as when they are trying to add the product in the downline id, they are getting pop up that Product not added to cart, please retry, kindly please check and resolve the issue at the earliest.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"Please request user to try again as, we tried with few ABOs to make child carts, no issues were there.","Customer called and stated they are not able to do the group order as when they are trying to add the product in the downline id, they are getting pop up that Product not added to cart, please retry, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1689006,"Dear Team, The ADSP is trying to make the payment through debit card using the payment link for NLCP order but getting the above attached error. As per them, this debit card they are using for many years for the Amway orders, but this is the 1st time they are facing this issue. Kindly check the same & assist on this ASAP as the last date to make the payment for NLCP order is",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option is visible for the user and also the last order placed by the user is- Shipped after that there is no order history for the user. So, the issue is resolve as of now.
Please ask to user update your chrome version to the latest and try again and feel free to raise new incident in case of any issue with screenshot.","Dear Team, The ADSP is trying to make the payment through debit card using the payment link for NLCP order but getting the above attached error. As per them, this debit card they are using for many years for the Amway orders, but this is the 1st time they are facing this issue. Kindly check the same & assist on this ASAP as the last date to make the payment for NLCP order is-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1678464,"customer called and stated that they are not able to place order, reflecting error as 'SOMETHING WENT WRONG' kindly check and help as soon as possible.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"We have verified and could not find any failed order for ABO. Last order is successfully completed. Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.","customer called and stated that they are not able to place order, reflecting error as 'SOMETHING WENT WRONG' kindly check and help as soon as possible.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1691992,"Customer called and stated that they are not able to place the order as when they are doing check out the page is getting freeze and ABO had share the screen short to care@amway.com and ABO had changed the devices and tried but then also facing this issue from past week, kindly please check and resolve the issue at the earliest.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.","Customer called and stated that they are not able to place the order as when they are doing check out the page is getting freeze and ABO had share the screen short to care@amway.com and ABO had changed the devices and tried but then also facing this issue from past week, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1697423,"Customer called and stated that customer is unable to place order as it is showing as something went wrong, customer tried from another device and customer is using the updated version of chrome. Kindly check and help.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"While replicating the same through ASM we are able to proceed with checkout for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.","Customer called and stated that customer is unable to place order as it is showing as something went wrong, customer tried from another device and customer is using the updated version of chrome. Kindly check and help.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1647985,customer called and stated they are facing Payment Gateway Issue since few days. kindly please check and help as soon as possible.,Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"As checked in our system we are getting the following error message ""TRANSACTION ABORTED BY USER"" for order and Also the last order placed by the user is Shipped after that there is no order history for the user.
Please ask to user update your chrome version to the latest and try again and if error occurs again feel free to raise new ticket with error screenshot.
Please ask user to try again if error occurs again feel free to raise new ticket with error screenshot.
",customer called and stated they are facing Payment Gateway Issue since few days. kindly please check and help as soon as possible.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,13
INC1686138,"ADSP wanted to place group order under his PCs who got registered yesterday under her but unable to add products, Checked & found : Able to place group orders with old PCs & cart if working fine but only with new PCs there is some issue. Kindly check & fix the same on priority. PC nums & Error shot attached & ADSP is trying to place the order since yesterday but no luck. Issue seems to be for all ADSPs only in WEBSITE.. In POS there is no issues. Another sample case : introduced new PC under her but unable to place grp order. Error screenshot below. Kindly chk and support",Technology : Hybris Issues : Product/Order : Cart Not Working.,"For user we are able to create cart for the PC -with the products added.
PFA screenshot for your reference.
Please ask user to reverify.
And for user we are able to create cart for the with the products added.
PFA screenshot for your reference.
Please ask user to reverify.","ADSP wanted to place group order under his PCs who got registered yesterday under her but unable to add products, Checked & found : Able to place group orders with old PCs & cart if working fine but only with new PCs there is some issue. Kindly check & fix the same on priority. PC nums & Error shot attached & ADSP is trying to place the order since yesterday but no luck. Issue seems to be for all ADSPs only in WEBSITE.. In POS there is no issues. Another sample case : introduced new PC under her but unable to place grp order. Error screenshot below. Kindly chk and support-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1655069,"Dear Team, ADSP# is unable to place an order due tp payment failure. Kindly check and resolve the issue.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"
As checked that your transaction decline ""Transactions declined by switch i.e. by the customer bank. Wherein, numbers allocated to it denote specific response code which varies from bank to bank. Such transactions are declined at Issuer's end"" and ask user to connect with their bank for further queries or use a diiferent mode of payment.
Please ask to user update your chrome version to the latest and try again.
Please feel free to raise new incident in case of any issue with screenshot.
","Dear Team, ADSP# is unable to place an order due tp payment failure. Kindly check and resolve the issue.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1686260,"customer called and stated that, whenever they place the order, they are facing Payment Gateway Issue. kindly please check and help as soon as possible.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot and Also, we checked in our system we are getting the following error message ""TRANSACTION ABORTED BY USER"" for order
Please ask to user update your chrome version to the latest and try again after clearing cache.","customer called and stated that, whenever they place the order, they are facing Payment Gateway Issue. kindly please check and help as soon as possible.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1684703,Order Detail Header,Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"As we have checked the mentioned transaction with CC Avenue reference number is marked as initiated.
Please note initiated: Customer just visited our payment page but not pursue further.
Please ask to user update your chrome version to the latest and try again.
",Order Detail Header-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,13
INC1684476,"customer called and stated that when they open the website the error is popping as something went wrong, also when they try to place the order, they are getting the same error. even their is also facing the same issue. kindly please check and help as soon as possible.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option are visible for the user. please find the attached screenshot. and also the last order placed by the user is after that there is no order history for the user.
Please ask to user update your chrome version to the latest and try again after clearing cache.","customer called and stated that when they open the website the error is popping as something went wrong, also when they try to place the order, they are getting the same error. even their is also facing the same issue. kindly please check and help as soon as possible.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1665013,"Customer called and stated that they are not able to do the payment as the page is getting blank from past few days, kindly please check and resolve the issue at the earliest.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also paymenet option are visible for the user.please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again.","Customer called and stated that they are not able to do the payment as the page is getting blank from past few days, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1679772,Unable to place order as the order is repeatedly getting failed. Request to please check and update,Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"As we have checked and observed that, the mentioned transactions are marked as Unsuccessful transaction, and they are genuine declined by customer's issuing bank.
We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment option are visible for the user.please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.",Unable to place order as the order is repeatedly getting failed. Request to please check and update-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,13
INC1673879,"Hi Team, ADSP has complained that she was trying to view the Concentrated Fruits and Vegetables but Echinacea-citrus Concentrate Plus details are getting reflected. Kindly check and do the needful.",Technology : Hybris Issues : Product/Order : Incorrect Product Details.,"Issue has been sorted, please ask user to verify now.","Hi Team, ADSP has complained that she was trying to view the Concentrated Fruits and Vegetables but Echinacea-citrus Concentrate Plus details are getting reflected. Kindly check and do the needful.-Technology : Hybris Issues : Product/Order : Incorrect Product Details.",13
INC1661501,"Technology : Hybris Issues : Product/Order : Cart Not Working Customer called and stated that they are unable to place the order getting error something went wrong from past few days, kindly have a check and help us on the same,",Technology : Hybris Issues : Product/Order : Cart Not Working.,"We tried making cart for the user and hadn't found any error while proceeding with checkout please ask user to try again.
PFA screenshot for your reference.
please find the attached screenshot for your reference and if issue still persists feel free to raise a new ticket. ","Technology : Hybris Issues : Product/Order : Cart Not Working Customer called and stated that they are unable to place the order getting error something went wrong from past few days, kindly have a check and help us on the same,-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1675229,"customer called and stated they are facing issue in the website like ' something went wrong', they have been facing the issue since a week, kindly check and help with the same at earliest",Technology : Hybris Issues : Product/Order : Cart Not Working.,"We have checked and could not find any recent failed orders. Orders are successfully placed. Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.","customer called and stated they are facing issue in the website like ' something went wrong', they have been facing the issue since a week, kindly check and help with the same at earliest-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1701387,"hi Team,ADSP is claiming intermittently there is some or the other issues in website while placing an order.. Need to try multiple times unlike other sites.. Req for a fix. Kindly find the screenshot attached.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout please ask user to try again with a different browser or by clearing browser history or by different payment mode.
Also the last order placed by the user is Completed after that there is no order history for the user.
if issue still persists feel free to raise a new ticket with error screenshot. ","hi Team,ADSP is claiming intermittently there is some or the other issues in website while placing an order.. Need to try multiple times unlike other sites.. Req for a fix. Kindly find the screenshot attached.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1665195,"Customer called and stated that they are not able to place the group order as they are getting a pop-up Product not added to cart, please retry, kindly please check and resolve the issue at the earliest.",Technology : Hybris Issues : Product/Order : Cart Not Working.,"While replicating the same through ASM we are able to add products to the cart as well as we are able to create group order too.
PFA screenshot for your reference.
Please ask user to try again and share the error screenshot if any issue still persists.","Customer called and stated that they are not able to place the group order as they are getting a pop-up Product not added to cart, please retry, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1686996,"Name: SHERPA, MINGMA LHAMUAmway ID: Phone: (Mobile) + Email Address: msherpa497@gmail.com Customer called and stated that they are not able to add the product to cart as they are getting pop up that Sorry, something went wrong, if you get this error multiple times, please try contacting Customer Support from past few days as they have changed the device, kindly please check and resolve the issue at the earliest. NOTE: customer stated that even their team is facing the same issue.",Technology : Hybris Issues : Product/Order : Cart Not Working.,Please ask user to Clear the cookies and cache and try again.,"Name: SHERPA, MINGMA LHAMUAmway ID: Phone: (Mobile) + Email Address: msherpa497@gmail.com Customer called and stated that they are not able to add the product to cart as they are getting pop up that Sorry, something went wrong, if you get this error multiple times, please try contacting Customer Support from past few days as they have changed the device, kindly please check and resolve the issue at the earliest. NOTE: customer stated that even their team is facing the same issue.-Technology : Hybris Issues : Product/Order : Cart Not Working.",13
INC1655425,"Dear Team, ADSP# is not able to use his Ampurse amount while placing the order. Otp box is not opening on clicking to verify.",Technology : Hybris Issues : Product/Order : Payment Gateway Issue.,As checked for the user 93634928 please ask user to update a valid email id against there account and then try if issue still persists feel free to raise a new ticket.,"Dear Team, ADSP# is not able to use his Ampurse amount while placing the order. Otp box is not opening on clicking to verify.-Technology : Hybris Issues : Product/Order : Payment Gateway Issue.",13
INC1703391,"Dear Team, ADSP is facing issue while using Amway website www.amway.in. Kindly assist.",Technology : Navigation Assistance.,Closing as per requested by the caller.,"Dear Team, ADSP is facing issue while using Amway website www.amway.in. Kindly assist.-Technology : Navigation Assistance.",14
INC1670378,"Hi Team,Photo is uploaded but digital ID card could not be downloaded.",Technology : Navigation Assistance.,Please find attached digital card for the user .,"Hi Team,Photo is uploaded but digital ID card could not be downloaded.-Technology : Navigation Assistance.",14
INC1683977,"unable to access website as its showing ""Sorry , something went wrong""",Technology : Navigation Assistance.,"Please remove the cache and try again it is due to some token issue, it will be sorted after that, if not get solved, please let us know ","unable to access website as its showing ""Sorry , something went wrong""-Technology : Navigation Assistance.",14
INC1699999,"customer called and stated that they are not able to open the website as they are getting the error as something went wrong and the customer has changed the device and checked but still, they are getting the same error, kindly check and help out with the resolution.",Technology : App : Navigation Assistance.,"While replicating the same through ASM we are able to access the website for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.","customer called and stated that they are not able to open the website as they are getting the error as something went wrong and the customer has changed the device and checked but still, they are getting the same error, kindly check and help out with the resolution.-Technology : App : Navigation Assistance.",14
INC1668835,is showing as PC on Website,Technology : App : Navigation Assistance.,"Hi
Please be informed that the profile has been synced.
Kindly check
Regards",is showing as PC on Website-Technology : App : Navigation Assistance.,14
INC1680436,"customer called and stated that they are not able to login the website from past days, and they are getting the error as something went wrong, kindly check and help out the same as the earliest.",Technology : App : Navigation Assistance.,"While replicating the same through ASM we are able to access the website for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.","customer called and stated that they are not able to login the website from past days, and they are getting the error as something went wrong, kindly check and help out the same as the earliest.-Technology : App : Navigation Assistance.",14
INC1689756,ADSP - has already uploaded the FSSAI Registration Certificate in Amway Website but still while logging in the below error is popping up.,Technology : App : Navigation Assistance.,"FSSAI blocks has been removed for the user.
Please ask user to try now if issue still persists feel free to raise a new ticket with error screenshot.",ADSP - has already uploaded the FSSAI Registration Certificate in Amway Website but still while logging in the below error is popping up.-Technology : App : Navigation Assistance.,14
INC1683670,is unable to upload his documents Error - Profile completion & days left ( page is not showing ) ADSP is unable to complete his profile . Kindly check,Technology : Navigation Assistance.,"Hi
Please ask user to try to convert again on clicking ""BECOME AN ADS"" as 14 days have been completed after registration as PADR. so they need to start the conversion again.",is unable to upload his documents Error - Profile completion & days left ( page is not showing ) ADSP is unable to complete his profile . Kindly check-Technology : Navigation Assistance.,14
INC1676807,"Daer Team, ADSP is facing challenge with share bar option. As per them, they have shared the Glister details with their customer, but their Amway buddy is reflecting some other person instead of this ADSP. Please check & assist.",Technology : Navigation Assistance.,"please ask user to use the link provided and register with mobile, we tried to register with a link using share bar as guest buddy is only from which originally shared link with.","Daer Team, ADSP is facing challenge with share bar option. As per them, they have shared the Glister details with their customer, but their Amway buddy is reflecting some other person instead of this ADSP. Please check & assist.-Technology : Navigation Assistance.",14
INC1642013,"Dear Team, Mobile APP is not working properly. Some details are getting hide while using the APP. Please check and resolve the issue. Details & screenshot are below :-",Technology : App : Navigation Assistance.,As checked through ASM mode we can clearly see the points please check you mobile configuration if still issue reflects please share the video recording of the process while you are facing this error .,"Dear Team, Mobile APP is not working properly. Some details are getting hide while using the APP. Please check and resolve the issue. Details & screenshot are below :--Technology : App : Navigation Assistance.",14
INC1690531,"customer called and stated that they are not able place the order while placing the order getting the error as something went wrong and the customer is not able to proceed the payment, and they have tried it multiple times but still they are getting the same issue, kindly check and help out with the resolution as the earliest.",Technology : App : Navigation Assistance.,"While replicating the same through ASM we are able to proceed with checkout for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.","customer called and stated that they are not able place the order while placing the order getting the error as something went wrong and the customer is not able to proceed the payment, and they have tried it multiple times but still they are getting the same issue, kindly check and help out with the resolution as the earliest.-Technology : App : Navigation Assistance.",14
INC1678468,"Customer called and stated that they are not able to use the reset id option as they are getting pop up that Somenrting went wrong connected customer care and facing the issue, kindly please check and resolve the issue at the earliest.customer had already walked to the nearby store, but they did not change the mobile number over there and said the PC to connect the customer care and customer is very unhappy with this issue, kindly please check and resolve the issue at the earliest.",Technology : Navigation Assistance.,"this might be due to some changes with token, once cookies will be cleared, it would work fine ","Customer called and stated that they are not able to use the reset id option as they are getting pop up that Somenrting went wrong connected customer care and facing the issue, kindly please check and resolve the issue at the earliest.customer had already walked to the nearby store, but they did not change the mobile number over there and said the PC to connect the customer care and customer is very unhappy with this issue, kindly please check and resolve the issue at the earliest.-Technology : Navigation Assistance.",14
INC1684679,"customer called and stated that they are not able to open the website they are getting the error as this site cannot be reached and they are facing this issue from past -week, kindly check and help out with the resolution as the earliest.",Technology : App : Navigation Assistance.,As per last comment. Closing the incident.,"customer called and stated that they are not able to open the website they are getting the error as this site cannot be reached and they are facing this issue from past -week, kindly check and help out with the resolution as the earliest.-Technology : App : Navigation Assistance.",14
INC1691383,"customer called and stated that they are not able to place the order when they are trying to open the website, they are getting the error as something went wrong and the customer is getting this error multiple times, kindly check and help out with the resolution status as soon as possible.",Technology : App : Navigation Assistance.,"Please try now, Clearing the cache and cookies,
","customer called and stated that they are not able to place the order when they are trying to open the website, they are getting the error as something went wrong and the customer is getting this error multiple times, kindly check and help out with the resolution status as soon as possible.-Technology : App : Navigation Assistance.",14
INC1676703,"customer called and stated that while placing the order they are getting the error as something went wrong and they are not able to place the order, kindly check and help out with the resolution status as the earliest.",Technology : Navigation Assistance.,"While replicating the same through ASM we aren't getting any error while proceeding with checkout.
PFA screenshot for your reference.
Please ask user to try again if issue still persists feel free to raise anew ticket with error screenshot.","customer called and stated that while placing the order they are getting the error as something went wrong and they are not able to place the order, kindly check and help out with the resolution status as the earliest.-Technology : Navigation Assistance.",14
INC1673540,"Hi Team, The registered address is not yet corrected properly on the ADSP contract. Pincode is still showing incorrect. Please help to correct the same as mentioned below:-",Technology : Navigation Assistance.,Please find updated registration contract for the user.,"Hi Team, The registered address is not yet corrected properly on the ADSP contract. Pincode is still showing incorrect. Please help to correct the same as mentioned below:--Technology : Navigation Assistance.",14
INC1658265,"Hi Team, has complained that he has updated his FSSAI details on the website, still he is getting the attached pop-up to update his FSSAI detail. Please check and help to resolve the same.",Technology : Navigation Assistance.,This is normal behavior for the notification as per design. And its temporary popup and it will be remove on 7-8 Nov23 release. In next it will show popup to only users who did not added FSSAI detail.,"Hi Team, has complained that he has updated his FSSAI details on the website, still he is getting the attached pop-up to update his FSSAI detail. Please check and help to resolve the same.-Technology : Navigation Assistance.",14
INC1665267,"customer called and stated that while adding the documents in Amway, the error he was getting was the documents are duplicate. kindly please check and help as soon as possible.",Technology : Navigation Assistance.,closing as per below comment .,"customer called and stated that while adding the documents in Amway, the error he was getting was the documents are duplicate. kindly please check and help as soon as possible.-Technology : Navigation Assistance.",14
INC1665960,"Hi Team, ADSP has shared feedback thatin the Creators app, the cart gets empty in case of order failure in the payment gateway and they have to add all the products again. Earlier, The cart was always ready to order the selected products till the order was not placed successfully.",Technology : App : Navigation Assistance.,"HI CS
this is as per the design of the mobile app and Hybris, working as expected ","Hi Team, ADSP has shared feedback thatin the Creators app, the cart gets empty in case of order failure in the payment gateway and they have to add all the products again. Earlier, The cart was always ready to order the selected products till the order was not placed successfully.-Technology : App : Navigation Assistance.",14
INC1699994,"customer called and stated that when they are trying to place the order or when they are opening the website, they are getting the error as something went wrong, and the customer is facing this issue from many days, kindly check and help out with the resolution as the earliest.",Technology : Navigation Assistance.,"While replicating the same through ASM we are able to access the website for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.","customer called and stated that when they are trying to place the order or when they are opening the website, they are getting the error as something went wrong, and the customer is facing this issue from many days, kindly check and help out with the resolution as the earliest.-Technology : Navigation Assistance.",14
INC1689022,"customer called and stated that they are not able to open the website they are getting the error as something went wrong and the customer is facing this issue from past week, kindly check and help out with the resolution as the earliest.",Technology : App : Navigation Assistance.,Cache needs to be cleared. ,"customer called and stated that they are not able to open the website they are getting the error as something went wrong and the customer is facing this issue from past week, kindly check and help out with the resolution as the earliest.-Technology : App : Navigation Assistance.",14
INC1685613,"customer called and stated that they are not able to place the order and they are getting the error as something went wrong, kindly check and help out with the resolution as the earliest.",Technology : App : Navigation Assistance.,"it is an intermittent issue, please request user to try again.
If again faces error, please let us know .","customer called and stated that they are not able to place the order and they are getting the error as something went wrong, kindly check and help out with the resolution as the earliest.-Technology : App : Navigation Assistance.",14
INC1702485,"customer called and stated that they are not able to open the website as they are getting the error as something went wrong and the customer is getting this error from many days, kindly check and help out with the resolution as the earliest.",Technology : App : Navigation Assistance.,"Please clear the cache and cookies, this is an intermittent issue happening due to cookies size .","customer called and stated that they are not able to open the website as they are getting the error as something went wrong and the customer is getting this error from many days, kindly check and help out with the resolution as the earliest.-Technology : App : Navigation Assistance.",14
INC1694948,"Dear Team, ADSP is getting below error while/ after placing order. Kindly check and resolve the issue.",Technology : Navigation Assistance.,"While replicating the same through ASM we are able to proceed with checkout for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.","Dear Team, ADSP is getting below error while/ after placing order. Kindly check and resolve the issue.-Technology : Navigation Assistance.",14
INC1694920,"customer called and stated that they are not able to open the website, as they are getting the error as something went wrong, and the customer is facing this error from multiple days and the customer is very unhappy with it, kindly check and help out with the resolution.",Technology : Navigation Assistance.,"While replicating the same through ASM we are able to access the website for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.","customer called and stated that they are not able to open the website, as they are getting the error as something went wrong, and the customer is facing this error from multiple days and the customer is very unhappy with it, kindly check and help out with the resolution.-Technology : Navigation Assistance.",14
INC1681054,"customer called and stated that they are not able to place the order on the website they are getting the error as something went wrong and the customer is facing this issue from past days, kindly check and help out with the resolution as the earliest.",Technology : App : Navigation Assistance.,"While replicating the same through ASM we are able to proceed with checkout option for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out if issue still persists feel free to raise a new ticket with error screenshot.","customer called and stated that they are not able to place the order on the website they are getting the error as something went wrong and the customer is facing this issue from past days, kindly check and help out with the resolution as the earliest.-Technology : App : Navigation Assistance.",14
INC1690741,"customer called and stated that they are not able to proceed the payment as they are getting the error as something went wrong and the customer is facing this issue from past -month, kindly check and help out with the resolution as the earliest.",Technology : App : Navigation Assistance.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again after clearing cache.","customer called and stated that they are not able to proceed the payment as they are getting the error as something went wrong and the customer is facing this issue from past -month, kindly check and help out with the resolution as the earliest.-Technology : App : Navigation Assistance.",14
INC1658622,customer called and stated that he is not receiving OTP while using forget password option as he is trying from week as kindly check and help us with the same.,Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.,"Please ask user to try with the OTP they are receiving over there mail as same OTP has been triggered for both mail as well as email id.
If issue still persists feel free to raise a new ticket with error screenshot.",customer called and stated that he is not receiving OTP while using forget password option as he is trying from week as kindly check and help us with the same.-Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.,15
INC1649710,Customer called and stated that customer is unable to use the reset id and forgot password as customer is not receiving the OTP while using. Kindly check and help.,Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.,"Please ask user to try with the OTP they are receiving over there mail as same OTP has been triggered for both mail as well as phone number.
If issue still persists feel free to raise anew ticket with error screenshot.",Customer called and stated that customer is unable to use the reset id and forgot password as customer is not receiving the OTP while using. Kindly check and help.-Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.,15
INC1656633,"Dear Team, Kindly check the below Forgot password issue and do the needful. The below ADSP is not able to reset his password through the ""Forgot Password"" option or through the ""Reset ID >> Forgot Password"" option as the below error is appearing.",Technology : Login : Forgot Password : Forgot Password Complaint.,"Profile has been synced now, please ask user to try now using forget password and feel free to raise anew ticket with error screenshot if issue still persists.","Dear Team, Kindly check the below Forgot password issue and do the needful. The below ADSP is not able to reset his password through the ""Forgot Password"" option or through the ""Reset ID >> Forgot Password"" option as the below error is appearing.-Technology : Login : Forgot Password : Forgot Password Complaint.",15
INC1706433,"Customer called and stated that they are not getting the OTP when they are trying to use the forgot password option as they have checked the email id also, kindly please check and resolve the issue at the earliest.",Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.,OTPs are getting delivered no issues in sending the OTP.,"Customer called and stated that they are not getting the OTP when they are trying to use the forgot password option as they have checked the email id also, kindly please check and resolve the issue at the earliest.-Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.",15
INC1681929,Customer called and stated that customer is receiving OTP but customer is unable to put the OTP in the box customer is facing problem in putting the OTP. Kindly check and help.,Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.,"As checked user profile we haven't found any issues with user profile.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.
If issue still persists feel free to raise a new ticket with error screenshot",Customer called and stated that customer is receiving OTP but customer is unable to put the OTP in the box customer is facing problem in putting the OTP. Kindly check and help.-Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.,15
INC1676695,Issue not resolved,Technology : Login : Forgot Password : Forgot Password Complaint.,Please ask user to try again using FORGET PASSWORD in a different browser or by clearing browser history so that the previous session get logged out.,Issue not resolved-Technology : Login : Forgot Password : Forgot Password Complaint.,15
INC1659863,customer called and stated that she is not receiving OTP while using forget password option kindly check and help us with the same.,Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.,Please ask user to try with the OTP they are receiving over there mail a same OTP has been triggered for both mail as well as phone number.,customer called and stated that she is not receiving OTP while using forget password option kindly check and help us with the same.-Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.,15
INC1701782,Customer called and stated that when customer is entering the OTP after that blank page is coming. Kindly check and help.,Technology : App : Login : Forgot Password not working.,"Please ask user to try again using Forget Password.
As checked user profile we haven't find any issues PFA screenshot for your reference.
If issue still persists feel free to raise anew ticket with error screenshot.",Customer called and stated that when customer is entering the OTP after that blank page is coming. Kindly check and help.-Technology : App : Login : Forgot Password not working.,15
INC1660722,"Hello, I am still facing the same problemPlease refer this : .",Technology : Login : Forgot Password : Forgot Password Complaint.,As checked their is no error from our end please ask user to try again please ask user to update chrome browser and clear cache and try again.,"Hello, I am still facing the same problemPlease refer this : .-Technology : Login : Forgot Password : Forgot Password Complaint.",15
INC1692003,"HI Team,Please find the error screenshot and do the needful.",Technology : Login : Forgot Password : Forgot Password Complaint.,"Profile has been synced, kindly verify now.","HI Team,Please find the error screenshot and do the needful.-Technology : Login : Forgot Password : Forgot Password Complaint.",15
INC1684692,ABO still unable to login. Please support..,Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.,As profile was not linked now Profile has been linked please ask user to try again and If issue still persists feel free to raise a new ticket with error screenshot,ABO still unable to login. Please support..-Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.,15
INC1647587,Error shows invalid OTP...tried from different devices..same issue.,Technology : Login : Forgot Password.,"Please ask user to try now, we tried from backend no issues as of now, user can do forget password now ",Error shows invalid OTP...tried from different devices..same issue.-Technology : Login : Forgot Password.,15
INC1641973,"Technology : Login : Forgot Password : Forgot Password Complaint Customer called and stated that they are unable to login their as they didn't remember the password, when they are trying to reset their password, they are getting error ""Mobile Number doesn't exist in our system, please enter a valid Mobile Number to proceed"" kindly have a check and help us on the same at the earliest.",Technology : Login : Forgot Password : Forgot Password Complaint.,"Deletion as well as sync has been done, please ask user to try now using FORGET PASSWORD.","Technology : Login : Forgot Password : Forgot Password Complaint Customer called and stated that they are unable to login their as they didn't remember the password, when they are trying to reset their password, they are getting error ""Mobile Number doesn't exist in our system, please enter a valid Mobile Number to proceed"" kindly have a check and help us on the same at the earliest.-Technology : Login : Forgot Password : Forgot Password Complaint.",15
INC1704471,ADSP is not able to reset the password from FORGOT PASSWORD and RESET IT options. Screenshots are attached below. Kindly check and resolve the issue.,Technology : Login : Forgot Password : Forgot Password Complaint,Sync has been done please ask user to now try again login using forgot password.,ADSP is not able to reset the password from FORGOT PASSWORD and RESET IT options. Screenshots are attached below. Kindly check and resolve the issue.-Technology : Login : Forgot Password : Forgot Password Complaint,15
INC1647540,"Dear Team, User Try to do login using forgot password for resetting ID and password but user is not receiving otp on her mobile no. Requested you to please check the same and rectify the same.",Technology : Login : Forgot Password : Forgot Password Complaint.,"As checked OTP is getting triggered as well as delivered from our end.
PFA screenshot for your reference.
Please ask user to try again and check spam folder too for the OTP else user can try with the OTP they are receiving over there mail as same OTP has been triggered for both.","Dear Team, User Try to do login using forgot password for resetting ID and password but user is not receiving otp on her mobile no. Requested you to please check the same and rectify the same.-Technology : Login : Forgot Password : Forgot Password Complaint.",15
INC1654529,"Technology : Login : Forgot Password : OTP not received during password reset/forgot Password Customer called and stated that they are not receiving OTP in their Registered mobile and Email id to reset their password while using forgot password option, kindly have a check and help us on the same.",Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.,"As checked OTP is getting triggered as well as delivered over mail id @gmail.com, please ask user to check spam folders too.
PFA screenshot for your reference.
If issue still persists feel free to raise a new ticket. ","Technology : Login : Forgot Password : OTP not received during password reset/forgot Password Customer called and stated that they are not receiving OTP in their Registered mobile and Email id to reset their password while using forgot password option, kindly have a check and help us on the same.-Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.",15
INC1644638,"Dear Team, While doing forgot password OTP is not coming receiving on user mobile number /Email ID . Please check the same and rectify this issue asap.",Technology : Login : Forgot Password : Forgot Password Complaint.,"As checked OTP is getting triggered as well as delivered to phone as well as Email.
PFA screenshot for your reference.
Please ask user to check there spam mail folder for OTP.","Dear Team, While doing forgot password OTP is not coming receiving on user mobile number /Email ID . Please check the same and rectify this issue asap.-Technology : Login : Forgot Password : Forgot Password Complaint.",15
INC1647827,"Received a complaint that ADS# forgot her Amway website Password, Thus he select Forgot Password option and enter her registered mobile num# But not received the OTP on it- GKP PUC-XPP",Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.,"Hi Team
Please ask the user to check his email for the OTP.
Regards","Received a complaint that ADS# forgot her Amway website Password, Thus he select Forgot Password option and enter her registered mobile num# But not received the OTP on it- GKP PUC-XPP-Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.",15
INC1641974,"Customer called and stated that customer wants to change the mobile number and he cannot be able to login customer account customer was using the reset id to update the mobile number, but it is showing as something went wrong the number that customer wants to use is . Kindly check and help.",Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.,"As checked the requested number is already registered with the user , PFA screenshot for your reference.
Please ask user to try with an unique number.","Customer called and stated that customer wants to change the mobile number and he cannot be able to login customer account customer was using the reset id to update the mobile number, but it is showing as something went wrong the number that customer wants to use is . Kindly check and help.-Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.",15
INC1670397,"Customer called and stated that they are not able to use the forgot password option as they are getting a pop up that something went wrong kindly connect customer care and You have exceeded maximum number of OTP requests for now. Please try to request a new OTP after some time, kindly please check and resolve the issue at the earliest.",Technology : App : Login : Forgot Password not working.,"Please ask user to try now at that point of time OTP counter was set to 5 which is the maximum limit.
Now it has been again reset to 1 if OTP doesn't work please try with the OTP they are receiving over there mail.","Customer called and stated that they are not able to use the forgot password option as they are getting a pop up that something went wrong kindly connect customer care and You have exceeded maximum number of OTP requests for now. Please try to request a new OTP after some time, kindly please check and resolve the issue at the earliest.-Technology : App : Login : Forgot Password not working.",15
INC1655428,"Dear Team, The below ADSP is not receiving the OTP on both the registered Mobile number and email ID while using the Forgot password option. Kindly check and rectify the issue.",Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.,"Email was present in bounce list and it has been removed ,Please ask user to now try again","Dear Team, The below ADSP is not receiving the OTP on both the registered Mobile number and email ID while using the Forgot password option. Kindly check and rectify the issue.-Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.",15
INC1693970,ADSP - is unable to set password the attached error persists. Please check & assist with the query.,Technology : Login : Forgot Password.,Please ask user to try now.,ADSP - is unable to set password the attached error persists. Please check & assist with the query.-Technology : Login : Forgot Password.,15
INC1645645,"Customer called and stated that customer is not receiving the OTP while using the reset id and forgot password, kindly check and help.",Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.,please ask user to try with the OTP they are receiving over there mail as same OTP has been triggered for both mail as well as phone number.,"Customer called and stated that customer is not receiving the OTP while using the reset id and forgot password, kindly check and help.-Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.",15
INC1675262,"Hi Team, ADSP is getting attached error error while trying to to use forgot password option.",Technology : Login : Forgot Password : Forgot Password Complaint.,"As checked while proceeding with FORGET PASSWORD and no issues were found with that.
PFA screenshot for your reference.
Please ask user to try again in a different browser or by clearing the browser history so that the previous session get logged out.","Hi Team, ADSP is getting attached error error while trying to to use forgot password option.-Technology : Login : Forgot Password : Forgot Password Complaint.",15
INC1666594,Customer called and stated that they are not receiving the otp while using the forgot password option as they have checked their email id also kindly check and help.,Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.,As checked the otp is getting triggered over the mail please ask user to check the mail for the same please check your Spam folder to.PFA screenshot for your reference. .,Customer called and stated that they are not receiving the otp while using the forgot password option as they have checked their email id also kindly check and help.-Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.,15
INC1642014,PC tried to reset the password using forgot option getting error messageAttached screen shot.,Technology : App : Login : Forgot Password not working.,Please ask user to try now using Forget Password.,PC tried to reset the password using forgot option getting error messageAttached screen shot.-Technology : App : Login : Forgot Password not working.,15
INC1645405,"Technology : Login : Forgot Password : OTP not received during password reset/forgot Password Customer called and stated that they didn't remember the password when they are trying to reset their password, they are not receiving any OTP in their mobile number and register Email id to reset their password, kindly have a check and help us on the same at the earliest.",Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.,"Email has been removed from the bounced list, please ask user to try now with the OTP they are receiving over there mail.","Technology : Login : Forgot Password : OTP not received during password reset/forgot Password Customer called and stated that they didn't remember the password when they are trying to reset their password, they are not receiving any OTP in their mobile number and register Email id to reset their password, kindly have a check and help us on the same at the earliest.-Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.",15
INC1644384,"Hi Team, This PC no. is unable to login to his Amway web account. He tried to reset the password but the verification code is not going to his email ID as well as mobile number. Please help in resolving the issue.",Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.,As checked the otp is getting triggered over mail please ask user to check the mail for the same if they are not receiving the otp over mobile number.,"Hi Team, This PC no. is unable to login to his Amway web account. He tried to reset the password but the verification code is not going to his email ID as well as mobile number. Please help in resolving the issue.-Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.",15
INC1647860,Customer called and stated that customer is not receiving OTP while using the reset id and forgot password option kindly check n help.,Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.,As checked the otp is getting triggered over the mail please ask user to check the mail for the otp if they didn't received the otp over mobile number .,Customer called and stated that customer is not receiving OTP while using the reset id and forgot password option kindly check n help.-Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.,15
INC1642933,adsp not able to forget our passwordit shows this message.,Technology : App : Login : Forgot Password not working.,Please ask user now try again as SRE deletion and sync has been done .,adsp not able to forget our passwordit shows this message.-Technology : App : Login : Forgot Password not working.,15
INC1675156,"Hi Team, When ADSP is trying to change the current password using the ""Change password "" option, she is getting the attached error. Please check and help to resolve the complaint., She is able to login using the same p/w however getting the error upon using ""change password"" option,.",Technology : Login : Forgot Password : Forgot Password Complaint.,"Please do not enter the profile, do forget password from the login page only.
","Hi Team, When ADSP is trying to change the current password using the ""Change password "" option, she is getting the attached error. Please check and help to resolve the complaint., She is able to login using the same p/w however getting the error upon using ""change password"" option,.-Technology : Login : Forgot Password : Forgot Password Complaint.",15
INC1652318,"customer called and stated that while using forgot password, they are getting the error as mobile number and password are not matching. kindly please check and help.",Technology : App : Login : Forgot Password not working.,"Account Synced ,Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.","customer called and stated that while using forgot password, they are getting the error as mobile number and password are not matching. kindly please check and help.-Technology : App : Login : Forgot Password not working.",15
INC1674344,Customer called and stated that customer is not receiving the OTP while using the forgot password option. Kindly check and help.,Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.,"OTPs got delivered, please ask user to check at their end and OTPs also gets delivered on mail as well",Customer called and stated that customer is not receiving the OTP while using the forgot password option. Kindly check and help.-Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.,15
INC1691996,"is unable to reset OR even can not process forgot password . His old cell number is disable . He wants to update new number in Amway records. , Requested to update new cell number in Amway records .",Technology : Login : Forgot Password.,"Nuber has been updated as per the request.
Please ask user to try now using FORGET PASSWORD with mobile number .
If issue still persists feel free to raise a new ticket with error screenshot.","is unable to reset OR even can not process forgot password . His old cell number is disable . He wants to update new number in Amway records. , Requested to update new cell number in Amway records .-Technology : Login : Forgot Password.",15
INC1666737,Customer stated that customer is not receiving otp while using reset id and forget password. Kindly check and help.,Technology : Login : Forgot Password : OTP not received during password reset/forgot Password 4d Via API.,"Earlier the email id was there in the bounce list which has been removed now.
please ask user to try now with the OTP they are receiving over there mail as same OTP has been triggered for both mail as well as email id.",Customer stated that customer is not receiving otp while using reset id and forget password. Kindly check and help.-Technology : Login : Forgot Password : OTP not received during password reset/forgot Password 4d Via API.,15
INC1641895,"Customer called and stated that they are not able to use Forgot Password as they are getting the pop-up Mobile Number doesn't exist in our system, please enter a valid Mobile Number to proceed,kindly please check and resolve the issue at the earliest.",Technology : App : Login : Forgot Password not working.,"As checked mobile number is registered with account .
this mobile number is not registered with any of the account hence it is giving error as mobile number doesn't exist in our system.
Please ask user to try logging in through .","Customer called and stated that they are not able to use Forgot Password as they are getting the pop-up Mobile Number doesn't exist in our system, please enter a valid Mobile Number to proceed,kindly please check and resolve the issue at the earliest.-Technology : App : Login : Forgot Password not working.",15
INC1702496,customer called and stated that they are not receiving the OTP in their mobile number and email id kindly check help us with the resolution as earliest.,Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.,"We verified at our end, OTP is delivered on ABO mobile . Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.",customer called and stated that they are not receiving the OTP in their mobile number and email id kindly check help us with the resolution as earliest.-Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.,15
INC1695208,"Customer not able to create new password. Showing ""Backend error: Username Exists Exception: An account with the given. phone_number already exists. Kidnly do the needful.",Technology : Login : Forgot Password : Forgot Password Complaint.,Required deletion has been done. Please check.,"Customer not able to create new password. Showing ""Backend error: Username Exists Exception: An account with the given. phone_number already exists. Kidnly do the needful.-Technology : Login : Forgot Password : Forgot Password Complaint.",15
INC1675228,Still not resolve the issue,Technology : Login : Forgot Password : Forgot Password Complaint.,"Profile is linked now, login with the same details attached in the error image ",Still not resolve the issue-Technology : Login : Forgot Password : Forgot Password Complaint.,15
INC1654499,"Dear Team, ADSP# is not receiving OTP on his email address during Password reset process. Kindly check and update the issue.",Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.,"As checked OTP is getting triggered over registered mail sagarikakar.53@rediffmail.com , please ask user to check there spam folder too.
PFA screenshot for your reference.","Dear Team, ADSP# is not receiving OTP on his email address during Password reset process. Kindly check and update the issue.-Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.",15
INC1656636,"Dear Team, is unable to reset his password, kindly look into this and resolve.",Technology : Login : Forgot Password : Forgot Password Complaint.,"While proceeding with FORGET PASSWORD no issues were found.
PFA screenshot for your reference.
Please ask user to try again with a different browser or by clearing the history/cache so that the previous session get logged out.","Dear Team, is unable to reset his password, kindly look into this and resolve.-Technology : Login : Forgot Password : Forgot Password Complaint.",15
INC1641912,"Hi Team, ABO face problem during reset password through forgot password option. Otp is going on Mobile number & email but its showing invalid. He using email id otp because mobile no. not in use. Please resolve this problem ABO mobile no. is not in use so he can't reset password through reset id option.",Technology : Login : Forgot Password.,"Please ask user to try with a different browser or clear browser history and then try again with the OTP they are receiving over there mail .
As same OTP has been triggered for both mail as well as email id.
If issue still persists feel free to raise a new ticket with the number users wants to update.","Hi Team, ABO face problem during reset password through forgot password option. Otp is going on Mobile number & email but its showing invalid. He using email id otp because mobile no. not in use. Please resolve this problem ABO mobile no. is not in use so he can't reset password through reset id option.-Technology : Login : Forgot Password.",15
INC1645499,"ADSP trying to reset the password getting message as ""current user is not Primary Applicant""Attached screen shot",Technology : Login : Forgot Password : Forgot Password Complaint.,"Please ask user to try now using FORGET PASSWORD.
PFA screenshot for your reference, if issue still persists feel free to raise a new ticket with error screenshot.","ADSP trying to reset the password getting message as ""current user is not Primary Applicant""Attached screen shot-Technology : Login : Forgot Password : Forgot Password Complaint.",15
INC1644644,Customer called and stated that customer is unable to use the reset id option it is showing as account is already linked with mobile kindly check and help.,Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.,"User had a linked profile therefore he won't be able to perform reset id please ask user to try again using FORGET PASSWORD.
If issue still persists feel free to raise a new ticket with error screenshot.",Customer called and stated that customer is unable to use the reset id option it is showing as account is already linked with mobile kindly check and help.-Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.,15
INC1668480,"Customer called and stated that they are not able use forgot password as when they are adding the OTP, they are getting the pop up You have exceeded maximum number of OTP requests for now. Please try to request a new OTP after some time and invalided OTP given try again later, kindly check and resolved the issue at the earliest.",Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.,"User can try now, there is some limits set for the day to send the OTP,
it gets refreshed everyday, so they can try now ","Customer called and stated that they are not able use forgot password as when they are adding the OTP, they are getting the pop up You have exceeded maximum number of OTP requests for now. Please try to request a new OTP after some time and invalided OTP given try again later, kindly check and resolved the issue at the earliest.-Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.",15
INC1675994,"Customer called and asked about the resolution status guided with the forgot password but still they were unable to login, and they were getting the error as current user is not primary, kindly check and help as soon as possible.",Technology : Login : Forgot Password : Forgot Password Complaint.,"No issues found please try again using incognito mode,","Customer called and asked about the resolution status guided with the forgot password but still they were unable to login, and they were getting the error as current user is not primary, kindly check and help as soon as possible.-Technology : Login : Forgot Password : Forgot Password Complaint.",15
INC1655247,"Dear Team, The below ADSP is trying to reset the password using the ""Forgot password"" option. Her registered mobile number is inactive, hence she is using the OTP received on her registered email ID for resetting the password. But the error appears as ""INVALID VERIFICATION CODE"". Ple check and rectify the issue. ADSP# - DASH, SABITA Reg Mob# Email ID: sudhir77bpt@gmail.com",Technology : Login : Forgot Password : Forgot Password Complaint.,"Tried to set password from OTP received on mail, as same OTP is on mail and phone both try again on some other device or in incognito mode ","Dear Team, The below ADSP is trying to reset the password using the ""Forgot password"" option. Her registered mobile number is inactive, hence she is using the OTP received on her registered email ID for resetting the password. But the error appears as ""INVALID VERIFICATION CODE"". Ple check and rectify the issue. ADSP# - DASH, SABITA Reg Mob# Email ID: sudhir77bpt@gmail.com-Technology : Login : Forgot Password : Forgot Password Complaint.",15
INC1653532,"As mentioned in previous ticket...we have tried from different devices to reset the password and OTP shows invalid. Hence, i don't think this is due to old browser history or cache problem as per closing remarks of previous ticket. Same OTP getting twice in a shot whenever trying to reset the password. Please refer this : .",Technology : App : Login : Forgot Password not working.,"I tried changing password from website using OTP , and had no issues.
Please use a different device once ","As mentioned in previous ticket...we have tried from different devices to reset the password and OTP shows invalid. Hence, i don't think this is due to old browser history or cache problem as per closing remarks of previous ticket. Same OTP getting twice in a shot whenever trying to reset the password. Please refer this : .-Technology : App : Login : Forgot Password not working.",15
INC1661294,"The ""Forgot Password"" option is not woroking , and an error message related to a network issue appears after entering the OTP. Upon reattempting, the PC still displays an error, indicating ""No record found."" I kindly request you to promptly investigate and take necessary action.",Technology : Login : Forgot Password : Forgot Password Complaint.,As checked their is no issue from our end please ask user to try again login using forgot password and please find attached screenshot for your reference .,"The ""Forgot Password"" option is not woroking , and an error message related to a network issue appears after entering the OTP. Upon reattempting, the PC still displays an error, indicating ""No record found."" I kindly request you to promptly investigate and take necessary action.-Technology : Login : Forgot Password : Forgot Password Complaint.",15
INC1702497,"customer called and stated that he has new logged in to his account from past year as he was registered in Amway year before guided him reset ID option as he was not able to login and in forgot password option, he was facing an error of "" mobile number and password combination doesn't match kindly check and help us with the same.",Technology : Login : Forgot Password : Forgot Password Complaint.,"Please ask user to try again using Forget Password with the registered mobile number .
Also clear the browser history before trying so that the previous session get logged out.
If issue still persists feel free to raise a new ticket with error screenshot.","customer called and stated that he has new logged in to his account from past year as he was registered in Amway year before guided him reset ID option as he was not able to login and in forgot password option, he was facing an error of "" mobile number and password combination doesn't match kindly check and help us with the same.-Technology : Login : Forgot Password : Forgot Password Complaint.",15
INC1641983,"Customer called and stated that they are not able to use the forgot password option as they are not receiving the OTP ,kindly please check and resolve the issue at the earliest .",Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.,"Please ask user to try with the OTP they are receiving over there mail as same OTP is triggered for both mail as well as phone no.
If issue still persists feel free to raise a new ticket with error screenshot.","Customer called and stated that they are not able to use the forgot password option as they are not receiving the OTP ,kindly please check and resolve the issue at the earliest .-Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.",15
INC1703959,"Customer not able to create new password even after submitting all the correct details. Showing error ""The details that you have added could not be verified."" Kindly do the needful.",Technology : Login : Forgot Password : Forgot Password Complaint.,"We tried to proceed with Reset Id with the registered details of the user haven't found any issues with that.
PFA screenshot for your reference.
Please ask user to try again and if issue still persists feel free to raise anew ticket with the number that need to be mapped against the user profile so we can map the same from backend.","Customer not able to create new password even after submitting all the correct details. Showing error ""The details that you have added could not be verified."" Kindly do the needful.-Technology : Login : Forgot Password : Forgot Password Complaint.",15
INC1648005,"CUSTOMER CALLED AND STATED THAT HE IS NOT RECEIVED OTP ON MOBILE NUMBER, KINDLY CHECK AND HELP IT OUT.",Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.,As checked the otp is getting triggered over the mail please ask user to check the mail for the otp if they didn't received the otp over mobile number .,"CUSTOMER CALLED AND STATED THAT HE IS NOT RECEIVED OTP ON MOBILE NUMBER, KINDLY CHECK AND HELP IT OUT.-Technology : Login : Forgot Password : OTP not received during password reset/forgot Password.",15
INC1675169,Customer not able to create new password showing Backend error even after submitting OTP.,Technology : Login : Forgot Password : Forgot Password Complaint.,Deletion has been done kindly verify now.,Customer not able to create new password showing Backend error even after submitting OTP.-Technology : Login : Forgot Password : Forgot Password Complaint.,15
INC1665197,"Hi Team, PC is trying to change the password by using the Forgot Password option. But the system throws the below error. Kindly check and do the needful.",Technology : Login : Forgot Password : Forgot Password Complaint.,"Please ask user to try now using FORGET PASSWORD.
If issue still persist feel free to raise a new ticket.","Hi Team, PC is trying to change the password by using the Forgot Password option. But the system throws the below error. Kindly check and do the needful.-Technology : Login : Forgot Password : Forgot Password Complaint.",15
INC1651422,"Team - when we entered the OTP error occurs ""Technical problem"" (screenshot attached).",Technology : App : Login : Forgot Password not working.,Please ask user to try now using FORGET PASSWORD.,"Team - when we entered the OTP error occurs ""Technical problem"" (screenshot attached).-Technology : App : Login : Forgot Password not working.",15
INC1664506,PC has unable to reset the password. Find the attached error page. Kindly fix the error.,Technology : Login : Forgot Password : Forgot Password Complaint.,"Deletion has been done, please ask user to try now.",PC has unable to reset the password. Find the attached error page. Kindly fix the error.-Technology : Login : Forgot Password : Forgot Password Complaint.,15
INC1684819,The below said PC Forgot Password Option not Working Kindly check...,Technology : Login : Forgot Password : Forgot Password Complaint.,"Please ask user to try now using FORGET PASSWORD, profile has been synced.",The below said PC Forgot Password Option not Working Kindly check...-Technology : Login : Forgot Password : Forgot Password Complaint.,15
INC1651417,"Customer intimated stating that he is not able to avail the FSSAI % uplift points, wherein customer updated the FSSAI on Requesting to please check and help us in getting the promotion picked.",Technology : Hybris Issues : My Account : Points Not Updated.,"Hi
The reported user has been added to promo, kindly check
Regards","Customer intimated stating that he is not able to avail the FSSAI % uplift points, wherein customer updated the FSSAI on Requesting to please check and help us in getting the promotion picked.-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1645515,pv upliftment issue for order-,Technology : Hybris Issues : My Account : Points Not Updated.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",pv upliftment issue for order--Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1644640,% PV upliftment not happening.,Technology : Hybris Issues : My Account : Points Not Updated.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",% PV upliftment not happening.-Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1706432,"Points Not UpdatedVolume ABO # of Volume ABO Number: Volume ABO Name: ALAM, MD MURTUJABusiness Nature: MEMBEROrder Number: PV: .BV: Loyalty Points Earned: .Order Value: ,. Volume ABO # of Volume ABO Number: Volume ABO Name: ALI, BARKATBusiness Nature: MEMBEROrder Number: PV: .BV: Loyalty Points Earned: .Order Value: ,. Customer called and stated that the above-mentioned group order points are not update, kindly please check and resolve the issue at the earliest.",Technology : Hybris Issues : My Account : Points Not Updated.,"As we checked points are updated in system. Kindly ask user to verify. If still facing any issue, please feel free to raise the new incident.","Points Not UpdatedVolume ABO # of Volume ABO Number: Volume ABO Name: ALAM, MD MURTUJABusiness Nature: MEMBEROrder Number: PV: .BV: Loyalty Points Earned: .Order Value: ,. Volume ABO # of Volume ABO Number: Volume ABO Name: ALI, BARKATBusiness Nature: MEMBEROrder Number: PV: .BV: Loyalty Points Earned: .Order Value: ,. Customer called and stated that the above-mentioned group order points are not update, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1658185,"Dear Team, The % points uplift has not been given the below ADSP on the below order.",Technology : Hybris Issues : My Account : Points Not Updated.,"Hi Team
Please be informed that the reported concern of Order No #
has been already reported to Business and the further necessary actions will be taken from their end.
Regards","Dear Team, The % points uplift has not been given the below ADSP on the below order.-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1655065,"Dear Team, Kindly check the below % points uplift not updated on the mentioned order and do the needful. Servicing ADSP updated the FSSAI details on . Below is the screenshot for your reference. Order# Order date: PC# - Kabra, Anita Servicing ADSP# - KABRA, MADHURI & BIPULKindly update, whether point uplift orffer will be given to this order or not.If not, kindly suggest what is the reason for the denial and if yes, by when will this be resolved.Please refer this : .",Technology : Hybris Issues : My Account : Points Not Updated.,"as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production.","Dear Team, Kindly check the below % points uplift not updated on the mentioned order and do the needful. Servicing ADSP updated the FSSAI details on . Below is the screenshot for your reference. Order# Order date: PC# - Kabra, Anita Servicing ADSP# - KABRA, MADHURI & BIPULKindly update, whether point uplift orffer will be given to this order or not.If not, kindly suggest what is the reason for the denial and if yes, by when will this be resolved.Please refer this : .-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1669707,Uplift pv not received. Kindly do the needful.,Technology : Hybris Issues : My Account : Points Not Updated.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
",Uplift pv not received. Kindly do the needful.-Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1644386,"Hi Team, Please assist with the query below ADSP has updated the FSSAI certificate on but has not received the Nutrilite points updation in the order placed on",Technology : Hybris Issues : My Account : Points Not Updated.,"
Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.","Hi Team, Please assist with the query below ADSP has updated the FSSAI certificate on but has not received the Nutrilite points updation in the order placed on-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1673532,ADSP uploaded his FSSAI registration on Amway website dated & he placed an order on PC but PV was not uplift,Technology : Hybris Issues : My Account : Points Not Updated.,Offer is now activated for the user . Kindly verify and let us know in case of any concerns.,ADSP uploaded his FSSAI registration on Amway website dated & he placed an order on PC but PV was not uplift-Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1647849,"Dear Team , ADSP update address in his profile but not set as Registered address .ADSP not Placed order because POSS Showing Address not Updated.kindly check and do the needful.below is the registered address:-",Technology : Hybris Issues : My Account : My Amway Page.,please ask user to check now as billing address has been update.,"Dear Team , ADSP update address in his profile but not set as Registered address .ADSP not Placed order because POSS Showing Address not Updated.kindly check and do the needful.below is the registered address:--Technology : Hybris Issues : My Account : My Amway Page.",16
INC1653773,ADSP claiming that he has updated FSSAI details in portal on but PV uplift didnt happen. Kindly chk and do the needful. order :,Technology : Hybris Issues : My Account : Points Not Updated.,"as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production.",ADSP claiming that he has updated FSSAI details in portal on but PV uplift didnt happen. Kindly chk and do the needful. order :-Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1655512,ADSP claiming that her ID in Amway is already expired and for FSSAI registration she wanted to upload it as a proof. Kindly support.,Technology : Hybris Issues : My Account : My Amway Page.,Digital card has been updated please check.,ADSP claiming that her ID in Amway is already expired and for FSSAI registration she wanted to upload it as a proof. Kindly support.-Technology : Hybris Issues : My Account : My Amway Page.,16
INC1658659,"Dear Team, As per the confirmation received from the respective team order# was eligible for % uplift offer. Kindly check and do the needful.Please refer this : .",Technology : Hybris Issues : My Account : Points Not Updated.,"Hi Team
Please be informed that the reported concern of Order No # 1033571690
has been already reported to Business and the further necessary actions will be taken from their end.
Regards","Dear Team, As per the confirmation received from the respective team order# was eligible for % uplift offer. Kindly check and do the needful.Please refer this : .-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1651416,"Hi Team, Placed below order but the Nutrilite Points BUT % UPLIFT Points are not updated in the same. Please check & assist",Technology : Hybris Issues : My Account : Points Not Updated.,"as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production","Hi Team, Placed below order but the Nutrilite Points BUT % UPLIFT Points are not updated in the same. Please check & assist-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1644402,"Dear Team, ADSP has uploaded his FSSAI detail on and placed on but % uplift not applied on order# . Kindly check and do the needful.",Technology : Hybris Issues : My Account : Points Not Updated.,"
Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.","Dear Team, ADSP has uploaded his FSSAI detail on and placed on but % uplift not applied on order# . Kindly check and do the needful.-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1684821,INCN [DO NOT DELETE THIS LINE] Customer called and stated that the point for the above-mentioned order is not yet updated kindly check and help with the resolution as earliest.,Technology : Hybris Issues : My Account : Points Not Updated.,"As checked points are already updated for the order.
PFA screenshot for your reference.
If issue still persists feel free to raise a new ticket with error screenshot.",INCN [DO NOT DELETE THIS LINE] Customer called and stated that the point for the above-mentioned order is not yet updated kindly check and help with the resolution as earliest.-Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1650753,"Hi Team, ADSP complained that the FSSAI % uplift points were not added to their PC purchase, kindy check and do the needful.",Technology : Hybris Issues : My Account : Points Not Updated.,"as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production","Hi Team, ADSP complained that the FSSAI % uplift points were not added to their PC purchase, kindy check and do the needful.-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1666589,"Hi Team, The has placed the below-mentioned order on 1st November and the order date is showing as 23rd Oct . Kindly check and rectify the issue.",Technology : Hybris Issues : My Account : Points Not Updated.,"User has placed there first SOP on 23rd September therefore there second SOP got drafted on 23rd October itself and user had the option to pay for that till next 10 days and user has made payment on 1st November because of that order created date is showing as 23 oct but points are updated in nov only.
PFA screenshot for your reference.","Hi Team, The has placed the below-mentioned order on 1st November and the order date is showing as 23rd Oct . Kindly check and rectify the issue.-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1678474,"Dear Team , ADSP update address in his profile but not set as Registered address .ADSP not Placed order because POSS Showing Address not Updated.kindly check and do the needful.below is the registered address:-",Technology : Hybris Issues : My Account : My Amway Page.,Address has been updated please check the same.,"Dear Team , ADSP update address in his profile but not set as Registered address .ADSP not Placed order because POSS Showing Address not Updated.kindly check and do the needful.below is the registered address:--Technology : Hybris Issues : My Account : My Amway Page.",16
INC1652286,"Dear Team, uplift not applied on PC order, however % uplift offer activated on his ADSP number. Kindly check and update",Technology : Hybris Issues : My Account : Points Not Updated.,"as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production","Dear Team, uplift not applied on PC order, however % uplift offer activated on his ADSP number. Kindly check and update-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1644643,% PV upliftment not happening.,Technology : Hybris Issues : My Account : Points Not Updated.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",% PV upliftment not happening.-Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1643766,"Dear Team, Kindly check the below % points uplift not updated on the mentioned order and do the needful. updated the FSSAI details on :: PM. Attached is the leadership for your reference. Order# Order date: Oct",vTechnology : Hybris Issues : My Account : Points Not Updated.,"
Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.","Dear Team, Kindly check the below % points uplift not updated on the mentioned order and do the needful. updated the FSSAI details on :: PM. Attached is the leadership for your reference. Order# Order date: Oct-vTechnology : Hybris Issues : My Account : Points Not Updated.",16
INC1653785,Order Detail Header Customer called and stated that the points for the above mentioned order is not yet updated kindly check and help with the resolution as earliest.,Technology : Hybris Issues : My Account : Points Not Updated.,"AS Checked, order placed on and Please find the attached screenshot for same.
We dont see any issue for the order.
Please check again and feel free to raise new incident in case of any issue.
",Order Detail Header Customer called and stated that the points for the above mentioned order is not yet updated kindly check and help with the resolution as earliest.-Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1644613,ADSP account reflecting as PC a/c after login .,Technology : Hybris Issues : My Account : My Amway Page.,"Account Synced ,Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.",ADSP account reflecting as PC a/c after login .-Technology : Hybris Issues : My Account : My Amway Page.,16
INC1648843,"Customer called and stated the point are not get up left off FSSAI where they had placed the order by the personal PC id: and the order number: where points are not updated, kindly please check and resolve the issue at the earliest.",Technology : Hybris Issues : My Account : Points Not Updated.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
","Customer called and stated the point are not get up left off FSSAI where they had placed the order by the personal PC id: and the order number: where points are not updated, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1651419,Customer called and stated that customer is not getting the point upliftment kindly check and help.,Technology : Hybris Issues : My Account : Points Not Updated.,"as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production",Customer called and stated that customer is not getting the point upliftment kindly check and help.-Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1644642,% PV upliftment not happening.,Technology : Hybris Issues : My Account : Points Not Updated.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",% PV upliftment not happening.-Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1644627,Points uplift not showing even after getting registered in Fssai and also update the same in Amway site.,Technology : Hybris Issues : My Account : Points Not Updated.,"
Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.",Points uplift not showing even after getting registered in Fssai and also update the same in Amway site.-Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1644401,ABO did two orders in food products to my PC on // & // respectively.But no % pv uplift show. Please resolve this issue ASAP.,Technology : Hybris Issues : My Account : Points Not Updated.,"
Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.",ABO did two orders in food products to my PC on // & // respectively.But no % pv uplift show. Please resolve this issue ASAP.-Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1670157,"Points Not Updated Group Order DetailsCustomer called and stated that they have updated FSSAI details in their account, but % points were not getting picked while placing the order, and above order details mentioned in which points were not picked kindly have a check and help us on the same.",Technology : Hybris Issues : My Account : Points Not Updated.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
","Points Not Updated Group Order DetailsCustomer called and stated that they have updated FSSAI details in their account, but % points were not getting picked while placing the order, and above order details mentioned in which points were not picked kindly have a check and help us on the same.-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1652279,"Hi Team, ADSP has purchased the Nutrlite points in the below mentioned order, but the FSSAI % uplift PV has been applied. Kindly check and do the needful.",Technology : Hybris Issues : My Account : Points Not Updated.,"as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production","Hi Team, ADSP has purchased the Nutrlite points in the below mentioned order, but the FSSAI % uplift PV has been applied. Kindly check and do the needful.-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1681831,Team-Below orders points not updated -pls support,Technology : Hybris Issues : My Account : Points Not Updated.,"Points has been updated now, kindly verify.",Team-Below orders points not updated -pls support-Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1699744,Glister offer amount is showing as DAP/- when we type glster in search option . Only when we go to cart discount amount will show. Actually DAP of the offer glister pack is /- As per the attached screen shot customer will choose normal glister because of the rate difference and this is confusing the customers.,Technology : Hybris Issues : My Account : My Amway Page.,We have a promotion on the bundle which will be applicable on user's cart and and price after the promotion is shown in user's cart only. Kindly verify and let us know in case of any concerns.,Glister offer amount is showing as DAP/- when we type glster in search option . Only when we go to cart discount amount will show. Actually DAP of the offer glister pack is /- As per the attached screen shot customer will choose normal glister because of the rate difference and this is confusing the customers.-Technology : Hybris Issues : My Account : My Amway Page.,16
INC1645511,"Dear Team, ADSP has uploaded his FSSAI on , however % PV uplift promo not applied on order# placed on PC number. Kindly check and fix the issue.",Technology : Hybris Issues : My Account : Points Not Updated.,"Offer was activated for the user on 1st oct . Kindly ask the user to try again and let us know in case of any concerns.
","Dear Team, ADSP has uploaded his FSSAI on , however % PV uplift promo not applied on order# placed on PC number. Kindly check and fix the issue.-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1658231,"ADS intimated stating that he is not able to avail the FSSAI % uplift points,wherein ADS updated the FSSAI on and his customer placed order on Order no -",Technology : Hybris Issues : My Account : Points Not Updated.,"as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production. Kindly co-ordinate with business regarding the same.","ADS intimated stating that he is not able to avail the FSSAI % uplift points,wherein ADS updated the FSSAI on and his customer placed order on Order no --Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1652287,Points uplift not showing even after getting registered in Fssai and also update the same in Amway site. Order done by ADS but no uplifte is received .,Technology : Hybris Issues : My Account : Points Not Updated.,"as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production",Points uplift not showing even after getting registered in Fssai and also update the same in Amway site. Order done by ADS but no uplifte is received .-Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1649709,ADSP updated FSSAI details on & placed order in PC next day but PV uplift didnt pick only for this order... Kindly chk and support.,Technology : Hybris Issues : My Account : Points Not Updated.,"User is eligible for the offer and will be picked for food products .Kindly verify and let us know in case of any concerns.
",ADSP updated FSSAI details on & placed order in PC next day but PV uplift didnt pick only for this order... Kindly chk and support.-Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1650552,"PV UPLIFTS ARE NOT REFLECTING, ADS UPDATED THE fssai Certificate on time on Amway website. order no #",Technology : Hybris Issues : My Account : Points Not Updated.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
","PV UPLIFTS ARE NOT REFLECTING, ADS UPDATED THE fssai Certificate on time on Amway website. order no #-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1643688,"Dear Team, Kindly check the below % points uplift not updated on the mentioned order and do the needful. Servicing ADSP updated the FSSAI details on :: AM. Attached is the leadership for your reference. Servicing ADSP# - THAKUR, NETHRA & PRAVEEN KUMAR",Technology : Hybris Issues : My Account : Points Not Updated.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
","Dear Team, Kindly check the below % points uplift not updated on the mentioned order and do the needful. Servicing ADSP updated the FSSAI details on :: AM. Attached is the leadership for your reference. Servicing ADSP# - THAKUR, NETHRA & PRAVEEN KUMAR-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1650608,Points uplift not showing even after getting registered in Fssai and also update the same in Amway site. Order done by ADS but no uplifte is received .,Technology : Hybris Issues : My Account : Points Not Updated.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
",Points uplift not showing even after getting registered in Fssai and also update the same in Amway site. Order done by ADS but no uplifte is received .-Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1644696,ADSP claiming that his downline ADSPh placed below order but % PV uplift Early bird offer didn't pick. Checked and found FSSAI docs uploaded onPM itself. Order no. Please chcek & resolve the issue.,Technology : Hybris Issues : My Account : Points Not Updated.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",ADSP claiming that his downline ADSPh placed below order but % PV uplift Early bird offer didn't pick. Checked and found FSSAI docs uploaded onPM itself. Order no. Please chcek & resolve the issue.-Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1658630,"Dear Team, As per the confirmation received from team order# is eligible for % PV uplift offer. Kindly check and resolve.Please refer this : .",Technology : Hybris Issues : My Account : Points Not Updated.,"Hi Team
Please be informed that the reported concern of Order No #
has been already reported to Business and the further necessary actions will be taken from their end.
Regards","Dear Team, As per the confirmation received from team order# is eligible for % PV uplift offer. Kindly check and resolve.Please refer this : .-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1648635,Points uplift not showing even after getting registered in Fssai and also update the same in Amway site.,Technology : Hybris Issues : My Account : Points Not Updated.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",Points uplift not showing even after getting registered in Fssai and also update the same in Amway site.-Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1695128,"had placed order no for points but points are not added to servicing adsp , also not reflecting in coreplus. Kindly check and update Points for servicing ADSP",Technology : Hybris Issues : My Account : Points Not Updated.,"Points are updated now, kindly verify.","had placed order no for points but points are not added to servicing adsp , also not reflecting in coreplus. Kindly check and update Points for servicing ADSP-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1649721,indly check the below % points uplift not updated on the mentioned PC order. Servicing ADSP Please refer this :,Technology : Hybris Issues : My Account : Points Not Updated.,"User is eligible for the offer and will be picked for food products .Kindly verify and let us know in case of any concerns.
",indly check the below % points uplift not updated on the mentioned PC order. Servicing ADSP Please refer this :-Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1649623,updated FSSAI details on 29th OCT below screenshot for reference.. But for below orders he hasnt got PV uplift. Customer is very upset complaint expected.. Wanted us to the PV to be uplifted.,Technology : Hybris Issues : My Account : Points Not Updated.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
",updated FSSAI details on 29th OCT below screenshot for reference.. But for below orders he hasnt got PV uplift. Customer is very upset complaint expected.. Wanted us to the PV to be uplifted.-Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1648827,"ADSP has updated his FSSAI details on 3rd OCT & placed below order but % PV uplift offer didnt apply. Kindly check and support. OPromised Delivery Date: Oct ,",Technology : Hybris Issues : My Account : Points Not Updated.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
","ADSP has updated his FSSAI details on 3rd OCT & placed below order but % PV uplift offer didnt apply. Kindly check and support. OPromised Delivery Date: Oct ,-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1671110,updated his Fssai on 5th Nov. His ordered on 7th Nov.. But he didn't get any PV uplift. Kindly do the needful.,Technology : Hybris Issues : My Account : Points Not Updated.,"Hi Team
User is eligible for the offer. Kindly ask the user to try now and let us know in case of any concerns.",updated his Fssai on 5th Nov. His ordered on 7th Nov.. But he didn't get any PV uplift. Kindly do the needful.-Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1678458,"Though the pin code is serviceable, all the products in this pin code in the website is showing as NOTIFY ME. Attached the screenshot",Technology : Hybris Issues : My Account : My Amway Page.,Pin code is not serviceable. Please ask user to check with other pin code. if issue persist please let us know with error screen shot.,"Though the pin code is serviceable, all the products in this pin code in the website is showing as NOTIFY ME. Attached the screenshot-Technology : Hybris Issues : My Account : My Amway Page.",16
INC1670382,"customer called and stated that for this order their pv pints are not uplifted, kindly check and help out the same.",Technology : Hybris Issues : My Account : Points Not Updated.,Order is placed on 28th October by the guest user and there was no uplift promo running at that time. Kindly verify and let us know in case of any concerns.,"customer called and stated that for this order their pv pints are not uplifted, kindly check and help out the same.-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1645595,PV upliftment not showing .,Technology : Hybris Issues : My Account : Points Not Updated.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",PV upliftment not showing .-Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1644616,Points uplift not showing against order no after getting registered in Fssai and also update the same in Amway site.,Technology : Hybris Issues : My Account : Points Not Updated.,"
Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.",Points uplift not showing against order no after getting registered in Fssai and also update the same in Amway site.-Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1656756,"Hi Team, Please assist in updating the correct Nutrilite points for the below order to the sponsor - % PV uplift PC# - Goenka, Siddhartha, placed the below order but the Nutrilite Points uplift promo is not updated in the same.The Sponsoring ADSP has updated the FSSAI certificate. Please refer this : /.",Technology : Hybris Issues : My Account : Points Not Updated.,"Hi Team
Please be informed that the reported concern of Order No # has been already reported to Business and the further necessary actions will be taken from their end.
Regards","Hi Team, Please assist in updating the correct Nutrilite points for the below order to the sponsor - % PV uplift PC# - Goenka, Siddhartha, placed the below order but the Nutrilite Points uplift promo is not updated in the same.The Sponsoring ADSP has updated the FSSAI certificate. Please refer this : /.-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1669399,"Dear Team, Below mentioned ADS Partner is eligible for FSSAI Registration uplifts % Points Promo, ADSP updated his FSSAI details on dated but system not showing uplifts points at the time of ordering. Please check & resolve the issue. ADSP Query :- Dear Team, Following ADS uploaded their fssai certificate on 3rd Nov, before pm. Tried to place order on 4th n 5th Nov but uplift points not shown on site so did not place orders. Both were in urgent need of products so placed order today without points uplift. Pl check at your end so that such challenges do not arise in future. Thanks",Technology : Hybris Issues : My Account : Points Not Updated.,"Offer is active for both the mentioned users . Kindly ask the user to try again and let us know in case of any concerns.
","Dear Team, Below mentioned ADS Partner is eligible for FSSAI Registration uplifts % Points Promo, ADSP updated his FSSAI details on dated but system not showing uplifts points at the time of ordering. Please check & resolve the issue. ADSP Query :- Dear Team, Following ADS uploaded their fssai certificate on 3rd Nov, before pm. Tried to place order on 4th n 5th Nov but uplift points not shown on site so did not place orders. Both were in urgent need of products so placed order today without points uplift. Pl check at your end so that such challenges do not arise in future. Thanks-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1678465,"customer called and stated that for the above-mentioned order their points are not updated, kindly check and help out with the resolution a the earliest.",Technology : Hybris Issues : My Account : Points Not Updated.,"Points have been updated. Please find the attached screen shot. If still facing any issue, please feel free to raise the new incident.","customer called and stated that for the above-mentioned order their points are not updated, kindly check and help out with the resolution a the earliest.-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1647820,ADSP Has uploaded FSSAI details on but points uplift promo not applied in the below orders.Please check and update. Order No Date,Technology : Hybris Issues : My Account : Points Not Updated.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",ADSP Has uploaded FSSAI details on but points uplift promo not applied in the below orders.Please check and update. Order No Date-Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1676852,"Customer called to know the previous complaint status, and customer is not happy with the resolution, Close codeSolved (Permanently)Close notesas of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production. As they have Updated their FSSAI details onwherein they have placed the order on and according to Leadership# , uplift promo was extended till 5th Nov, if they are updating Between - 31st Oct, by pm they are eligible for % Points Uplift, hence customer wants the % uplift PVs, kindly have a check and help us on the same at the earliest.",Technology : Hybris Issues : My Account : Points Not Updated.,"Hi Team
User was not present in any of the list of users for 10% promo , hence it was not provided to the user. Kindly co-ordinate with business regarding the same.","Customer called to know the previous complaint status, and customer is not happy with the resolution, Close codeSolved (Permanently)Close notesas of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production. As they have Updated their FSSAI details onwherein they have placed the order on and according to Leadership# , uplift promo was extended till 5th Nov, if they are updating Between - 31st Oct, by pm they are eligible for % Points Uplift, hence customer wants the % uplift PVs, kindly have a check and help us on the same at the earliest.-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1644655,% PV upliftment not happening.,Technology : Hybris Issues : My Account : Points Not Updated.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",% PV upliftment not happening.-Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1643692,"Dear Team, ADSP has uploaded his FSSAI registration but % uplift was not applied to order#. Kindly check and update.",Technology : Hybris Issues : My Account : Points Not Updated.,"Offer is activated for the user on 2nd october. Kindly ask the user to try again and let us know in case of any concerns.
","Dear Team, ADSP has uploaded his FSSAI registration but % uplift was not applied to order#. Kindly check and update.-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1663799,"Points Not Updated Customer called and stated that the above-mentioned order FSSAI points are not uplifted, kindly please check and resolve this issue at the elastic.",Technology : Hybris Issues : My Account : Points Not Updated.,"Hi CS
Please connect with business teams as the promotions ended now, from IT nothing can be done ","Points Not Updated Customer called and stated that the above-mentioned order FSSAI points are not uplifted, kindly please check and resolve this issue at the elastic.-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1642964,"Dear Team, ADSP has uploaded his FSSAI registration but % uplift was not applied to order# . Kindly check and update.",Technology : Hybris Issues : My Account : Points Not Updated.,"Offer was activated for the user on 2nd oct and the order was placed before that . Kindly ask the user to try again and let us know in case of any concerns.
","Dear Team, ADSP has uploaded his FSSAI registration but % uplift was not applied to order# . Kindly check and update.-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1645569,PV upliftment not happening.,Technology : Hybris Issues : My Account : Points Not Updated.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",PV upliftment not happening.-Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1650756,"Dear Team, The below ADSP uploaded the FSSAI documents on and their Points uplift promo was activated on as per your confirmation vide ticket#. But this promo has not been applied to their PC order dated . Pls check and do the needful.",Technology : Hybris Issues : My Account : Points Not Updated.,"User was eligible for the offer ,However as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production","Dear Team, The below ADSP uploaded the FSSAI documents on and their Points uplift promo was activated on as per your confirmation vide ticket#. But this promo has not been applied to their PC order dated . Pls check and do the needful.-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1643685,"Dear Team, Kindly check the below % points uplift not updated on the mentioned order and do the needful. Servicing ADSP updated the FSSAI details on :: AM. Attached is the leadership for your reference.",Technology : Hybris Issues : My Account : Points Not Updated.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
","Dear Team, Kindly check the below % points uplift not updated on the mentioned order and do the needful. Servicing ADSP updated the FSSAI details on :: AM. Attached is the leadership for your reference.-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1665327,"Hi Team, Please check, ADSP has complained that the he has placed this NLCP today, however the points are not updated in ADSP account against the order. As checked , the order is showing created on 22nd Oct' and the invoice date is of . Please check and help to update the points.",Technology : Hybris Issues : My Account : Points Not Updated.,Points has been adjusted.,"Hi Team, Please check, ADSP has complained that the he has placed this NLCP today, however the points are not updated in ADSP account against the order. As checked , the order is showing created on 22nd Oct' and the invoice date is of . Please check and help to update the points.-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1687179,"Dear team, ADSP wants to change user iD which his mobile number but adsp is unable...",Technology : Hybris Issues : My Account : My Amway Page.,"Please ask user to try again using Forget Password.
If any issues still persist with forget password feel free to raise anew ticket with error screenshot and the mobile number that need to be updated.","Dear team, ADSP wants to change user iD which his mobile number but adsp is unable...-Technology : Hybris Issues : My Account : My Amway Page.",16
INC1654251,"Dear Team, The order was placed for food category products only but still the % uplift benefit was not given in that orde. Please check & assist. Please refer this : .",Technology : Hybris Issues : My Account : Points Not Updated.,"as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production.","Dear Team, The order was placed for food category products only but still the % uplift benefit was not given in that orde. Please check & assist. Please refer this : .-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1647912,"Dear Team, Kindly check the below % points uplift is not activated on the mentioned ADSP no. and uplift points are not updated on the mentioned orders and do the needful. Order No Date Attached is the leadership for your reference.",Technology : Hybris Issues : My Account : Points Not Updated.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
","Dear Team, Kindly check the below % points uplift is not activated on the mentioned ADSP no. and uplift points are not updated on the mentioned orders and do the needful. Order No Date Attached is the leadership for your reference.-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1702282,"customer called and stated that for the last month orders their points are not updated, kindly check and help out with the resolution as soon as possible.",Technology : Hybris Issues : My Account : Points Not Updated.,Closing as per requested by the caller.,"customer called and stated that for the last month orders their points are not updated, kindly check and help out with the resolution as soon as possible.-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1653516,"ADS intimated stating that he is not able to avail the FSSAI % uplift points,wherein ADS updated the FSSAI on around and his customer placed order on Order no -",Technology : Hybris Issues : My Account : Points Not Updated.,"as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production","ADS intimated stating that he is not able to avail the FSSAI % uplift points,wherein ADS updated the FSSAI on around and his customer placed order on Order no --Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1686395,Ads points are not updated on website neither boss.Please do the needful,Technology : Hybris Issues : My Account : Points Not Updated.,As per last comment. Closing the incident.,Ads points are not updated on website neither boss.Please do the needful-Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1671697,"Dear Team, Order was placed/ completed on however it is showing in PV should be reflect in Nov month.",Technology : Hybris Issues : My Account : Points Not Updated,PV Points are already updated in month of november .,"Dear Team, Order was placed/ completed on however it is showing in PV should be reflect in Nov month.-Technology : Hybris Issues : My Account : Points Not Updated",16
INC1705111,Dear Team Points is not update against order number Please do the needful ASAP,Technology : Hybris Issues : My Account : Points Not Updated.,"We can see PV points are already updated for the order.
Please check again now.
Please feel free to raise new incident in case of any issue.",Dear Team Points is not update against order number Please do the needful ASAP-Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1683701,"Dear Team, however PV is not updated in his account. Kindly check and update.",Technology : Hybris Issues : My Account : Points Not Updated.,all the points are updated as per the order history of MAGIC los ,"Dear Team, however PV is not updated in his account. Kindly check and update.-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1653481,"Dear Team, Kindly check the below % points uplift not updated on the mentioned order and do the needful. Servicing ADSP # - Dolly updated the FSSAI details on at :: AM. Date # Oct .",Technology : Hybris Issues : My Account : Points Not Updated.,"User was not present in any of the list provided to us.However as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production.","Dear Team, Kindly check the below % points uplift not updated on the mentioned order and do the needful. Servicing ADSP # - Dolly updated the FSSAI details on at :: AM. Date # Oct .-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1642975,ADSP claiming that he placed below order but % PV uplift Early bird offer didnt pick. Checked and found FSSAI docs uploaded on itself. Order Detail Header,Technology : Hybris Issues : My Account : Points Not Updated.,20% uplift can only be availed on the food products as per the business requirement . Kindly verify and let us know in case of any concerns.,ADSP claiming that he placed below order but % PV uplift Early bird offer didnt pick. Checked and found FSSAI docs uploaded on itself. Order Detail Header-Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1647619,"Dear Team, has uploaded his FSSAI certificate in his profile on Oct , but % PV uplift not applied on his PC order# . Kindly look into this and resolve.",Technology : Hybris Issues : My Account : Points Not Updated.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
","Dear Team, has uploaded his FSSAI certificate in his profile on Oct , but % PV uplift not applied on his PC order# . Kindly look into this and resolve.-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1649618,Order Detail Header Customer called and stated that customer istrying to place the order for FSSAI %uplift points on their personal pc where in promotion is not getting picked up. Kindly check and help.,Technology : Hybris Issues : My Account : Points Not Updated.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
",Order Detail Header Customer called and stated that customer istrying to place the order for FSSAI %uplift points on their personal pc where in promotion is not getting picked up. Kindly check and help.-Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1642912,ADS# FSSAI Ack copy uploaded on & has placed order on PC # Order# as per the FSSAI promo % upliftment PV has not picked..Kindly check....,Technology : Hybris Issues : My Account : Points Not Updated.,User is not present in any of the list provided to us . Kindly co-ordinate with business regarding the same.,ADS# FSSAI Ack copy uploaded on & has placed order on PC # Order# as per the FSSAI promo % upliftment PV has not picked..Kindly check....-Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1676810,"Customer called and stated that the above NLCP bundle order Nutri Perks were not updated, kindly have a check and help us on the same.",Technology : Hybris Issues : My Account : Points Not Updated.,"points are already added for order .
Business Nature Order No Source Reason Order Date Entry Date PV BV Adj. Amount Gross Profit Batch/ID Status Note
","Customer called and stated that the above NLCP bundle order Nutri Perks were not updated, kindly have a check and help us on the same.-Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1645302,pv upliftment issue for order- .,Technology : Hybris Issues : My Account : Points Not Updated.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",pv upliftment issue for order- .-Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1656767,"Dear Team, Kindly check the below % points uplift not updated on the mentioned order and do the needful. Servicing ADSP updated the FSSAI details on . Below is the screenshot for your reference. Order# Order date: PC# - Kabra, Anita Servicing ADSP# - KABRA, MADHURI & Please refer this : vINC1642832",vRe: Re: Technology : Hybris Issues : My Account : Points Not Updated.,"Hi Team
Please be informed that the reported concern of Order No # has been already reported to Business and the further necessary actions will be taken from their end.
Regards","Dear Team, Kindly check the below % points uplift not updated on the mentioned order and do the needful. Servicing ADSP updated the FSSAI details on . Below is the screenshot for your reference. Order# Order date: PC# - Kabra, Anita Servicing ADSP# - KABRA, MADHURI & Please refer this : vINC1642832-vRe: Re: Technology : Hybris Issues : My Account : Points Not Updated.",16
INC1650613,Points uplift not showing even after getting registered in Fssai and also update the same in Amway site. Order done by ADS but no uplifted is received .Order no -,Technology : Hybris Issues : My Account : Points Not Updated.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
",Points uplift not showing even after getting registered in Fssai and also update the same in Amway site. Order done by ADS but no uplifted is received .Order no --Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1681201,Complaint received from ADSP that she has placed order for PC but PV not updated -,Technology : Hybris Issues : My Account : Points Not Updated.,"
Points have been updated. Kindly ask user to verify.",Complaint received from ADSP that she has placed order for PC but PV not updated --Technology : Hybris Issues : My Account : Points Not Updated.,16
INC1695275,The ADSP did mot receive the Team Nutrilite jacket offer. Order not processed dur to payment failure . Please re-activate the offer.,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",The ADSP did mot receive the Team Nutrilite jacket offer. Order not processed dur to payment failure . Please re-activate the offer.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,17
INC1700546,"In , picked up but payment showing not capture.And now they try to placed fresh order, Jacket not picking up.Kindly look into this matter and do needful.There is no package information for this item",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"Offer was active for the user but got stuck in a failed order. however we have reactivated the offer for the user. Kindly ask the user to try now and let us know in case of any concerns.
","In , picked up but payment showing not capture.And now they try to placed fresh order, Jacket not picking up.Kindly look into this matter and do needful.There is no package information for this item-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1691260,"HI Team, Please confirm if the TN Phase1 reward is active for ADSP and the Tshirt size also to check the availability DSP is eligible for the program, please activate the promo.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
","HI Team, Please confirm if the TN Phase1 reward is active for ADSP and the Tshirt size also to check the availability DSP is eligible for the program, please activate the promo.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1703781,"Abo No- Abo Has Order For Team Nutrilite Reward On Online ,But Order Incomplete Due To Technical Reason Payment Not Captured.Abo has Reprocess order But Team Nutrilite Reward Jacket Not Pick , Pls Reactivate Promo Code",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Reactivation - RTO.,"Offer was active for the user but got stuck in a failed order. however we have reactivated the offer for the user. Kindly ask the user to try now and let us know in case of any concerns.
","Abo No- Abo Has Order For Team Nutrilite Reward On Online ,But Order Incomplete Due To Technical Reason Payment Not Captured.Abo has Reprocess order But Team Nutrilite Reward Jacket Not Pick , Pls Reactivate Promo Code-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Reactivation - RTO.",17
INC1696748,customer called and stated that the jacket is not getting picked while placing the order even after completing points. kindly please check and help with the same.,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",customer called and stated that the jacket is not getting picked while placing the order even after completing points. kindly please check and help with the same.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,17
INC1694897,"Hi Team, We have received complaint from the ADS Partner that he had qualified three months of TN Phase-II (June to Aug ), but their Phase-II reward Benetton Nutrilite Branded Jacket offer not picked up while placing the order. So pls look in to this and activate the same. ADA NO Jacket Size NAME CITY STATE REGION EMAIL MOB",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","Hi Team, We have received complaint from the ADS Partner that he had qualified three months of TN Phase-II (June to Aug ), but their Phase-II reward Benetton Nutrilite Branded Jacket offer not picked up while placing the order. So pls look in to this and activate the same. ADA NO Jacket Size NAME CITY STATE REGION EMAIL MOB-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1641882,"Name: Customer called and stated that they are not able to get the Team Nutrilite Rewards as the have completed the moth's points , kindly check and do the needful as soon as possible. Please activate the reward as they are eligible for the same. Thanks",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,User group is added for the user and offer will be picked as per stock availability. Kindly verify and let us know in case of any concerns.,"Name: Customer called and stated that they are not able to get the Team Nutrilite Rewards as the have completed the moth's points , kindly check and do the needful as soon as possible. Please activate the reward as they are eligible for the same. Thanks-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1702272,"Hi Team , Pls check IT Teams . the team is closing the ticket without any resolution. This is not the first time but it's an ongoing practice by the team. Request your assistance on the same.Note : Please check the screen shots.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"Hi Team
Please refer the data sheet received from marketing of eligible users. User is not present in any of it . Please co-ordinate with regarding the same.","Hi Team , Pls check IT Teams . the team is closing the ticket without any resolution. This is not the first time but it's an ongoing practice by the team. Request your assistance on the same.Note : Please check the screen shots.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1648032,ADSP raised complaint that Team Nutrilite T- Shirt is not picking for him. We have enough stock of T-shirt available in warehouse ()Attached screen shot.,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
",ADSP raised complaint that Team Nutrilite T- Shirt is not picking for him. We have enough stock of T-shirt available in warehouse ()Attached screen shot.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,17
INC1690530,"Below ADSP is qualified. Please activate the giftcustomer called and stated that, while placing the order they were able to see jacket, but after placing the order they were unable to see jacket. kindly please check and help as soon as possible.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","Below ADSP is qualified. Please activate the giftcustomer called and stated that, while placing the order they were able to see jacket, but after placing the order they were unable to see jacket. kindly please check and help as soon as possible.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1691984,"Dear Team, The ADSP was trying to place the order for Jacket but the order was unsuccessful couldn't completed. The jacket was picked in that order. However, when they are trying to place a new order, the jacket is not getting picked in the next order. Please check & assist. Unsuccessful order number Screenshot of the next order wherein the jacket is not getting picked. (This order is not placed sharing the same for your reference).",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"User has availed the offer in order .Kindly verify and let us know in case of any concerns.
","Dear Team, The ADSP was trying to place the order for Jacket but the order was unsuccessful couldn't completed. The jacket was picked in that order. However, when they are trying to place a new order, the jacket is not getting picked in the next order. Please check & assist. Unsuccessful order number Screenshot of the next order wherein the jacket is not getting picked. (This order is not placed sharing the same for your reference).-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1684708,Hi Its still not activated please support .,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",Hi Its still not activated please support .-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,17
INC1684461,"Hi Team, is asking for phase gifts. He has qualified for Phase Team Nutrilite rewards (Mar May23) within the given timeline. .He got converted into pc on -sep- due to Annual sales criteria not met. ABO requesting for activate the offer. Please do some needful months nutrilite Points:- ADSP is eligible for the reward kindly check and activate.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
","Hi Team, is asking for phase gifts. He has qualified for Phase Team Nutrilite rewards (Mar May23) within the given timeline. .He got converted into pc on -sep- due to Annual sales criteria not met. ABO requesting for activate the offer. Please do some needful months nutrilite Points:- ADSP is eligible for the reward kindly check and activate.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1696657,"We have received complaint from the ADS Partner that he had qualified three months of TN Phase-( ), Team Nutrilite Jacket offer is not activated. Kindly do the needful. ADSP is eligible for the same. ADS Jacket Size NAME CITY STATE REGION EMAIL MOB",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","We have received complaint from the ADS Partner that he had qualified three months of TN Phase-( ), Team Nutrilite Jacket offer is not activated. Kindly do the needful. ADSP is eligible for the same. ADS Jacket Size NAME CITY STATE REGION EMAIL MOB-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1696640,"Hi Team, ADS placed an order , and the offer was picked, but the order was a failure. Find the screenshot. But again, if ADS place an order, it is supposed to pick up the offer. It's not happening. Because the order status still showing as payment not capture but it supposed to change payment failed , then only offer will pick again. Find the order number details . Kindly check and change the order status and confirm.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
","Hi Team, ADS placed an order , and the offer was picked, but the order was a failure. Find the screenshot. But again, if ADS place an order, it is supposed to pick up the offer. It's not happening. Because the order status still showing as payment not capture but it supposed to change payment failed , then only offer will pick again. Find the order number details . Kindly check and change the order status and confirm.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1702482,"Hi Team,Please check TN phase reward Jacket is not picking the below ADSP despite being eligible for the same. Please check and help to resolve the complaint.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","Hi Team,Please check TN phase reward Jacket is not picking the below ADSP despite being eligible for the same. Please check and help to resolve the complaint.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1647481,"Dear Team, ADSP has not received T-shirt against . Kindly check and update.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"Tshirt for the user will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","Dear Team, ADSP has not received T-shirt against . Kindly check and update.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1673529,ADSP qualifies for team nutrilite phase but promo not picking though the stocks are available.. Kindly support in gettin gthis case closed on prioroty.,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User group is added for the user and offer will be picked as per stock availability. Kindly verify and let us know in case of any concerns.
",ADSP qualifies for team nutrilite phase but promo not picking though the stocks are available.. Kindly support in gettin gthis case closed on prioroty.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,17
INC1685545,"ADSP had completed Team Nutrilite PhaseI, But Phase I Reward Not Pick the HD order . Please Activation the Phase I Reward .",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","ADSP had completed Team Nutrilite PhaseI, But Phase I Reward Not Pick the HD order . Please Activation the Phase I Reward .-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1704345,"Dear Team, TN reward (Nutrilite Jacket Large) was added to failed order# , now it is not showing in the cart. Kindly check and resolve the issue.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"Offer was active for the user but got stuck in a failed order. however we have reactivated the offer for the user. Kindly ask the user to try now and let us know in case of any concerns.
","Dear Team, TN reward (Nutrilite Jacket Large) was added to failed order# , now it is not showing in the cart. Kindly check and resolve the issue.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1697249,"customer called and stated that when they placed the order on, the jacket was picked (order num ), but payment was not captured. customer tried to place the order again on 14th, neither payment was captured, nor jacket was picked. kindly please check, the jacket is not getting picked.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"
Offer was active for the user but got stuck in a failed order. however we have reactivated the offer for the user. Kindly ask the user to try now and let us know in case of any concerns.
","customer called and stated that when they placed the order on, the jacket was picked (order num ), but payment was not captured. customer tried to place the order again on 14th, neither payment was captured, nor jacket was picked. kindly please check, the jacket is not getting picked.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1696644,"We have received complaint from the ADS Partner that he had qualified three months of TN Phase- (June to Aug ), Team Nutrilite Jacket offer is not activated. Kindly do the needful. ADSP is eligible for the same.ADS Jacket Size NAME CITY STATE REGION EMAIL MOB",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","We have received complaint from the ADS Partner that he had qualified three months of TN Phase- (June to Aug ), Team Nutrilite Jacket offer is not activated. Kindly do the needful. ADSP is eligible for the same.ADS Jacket Size NAME CITY STATE REGION EMAIL MOB-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1689753,"adsp has placed the order today , stocks are available but not picking the T Shirt. kindly do the needful.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,Stock for tshirt Size XL is not present in the warehouse linked to user's pincode as checked in hybris . Kindly co-ordinate with marketing regarding the same.,"adsp has placed the order today , stocks are available but not picking the T Shirt. kindly do the needful.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1691368,"ABO has completed their Nutrilite phase for Jacket, but when he is trying to place an order on website,their premium benefit item isn't picking into cart, i have check stock availability at warehouse as well as their PV eligibility too, also checked either he has placed an order prior, but there is not any evidence of it,kindly activate Nutrilite Jacket in their ABO ID, error and PVBV screenshots are attached for your reference.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
","ABO has completed their Nutrilite phase for Jacket, but when he is trying to place an order on website,their premium benefit item isn't picking into cart, i have check stock availability at warehouse as well as their PV eligibility too, also checked either he has placed an order prior, but there is not any evidence of it,kindly activate Nutrilite Jacket in their ABO ID, error and PVBV screenshots are attached for your reference.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1700547,"Customer called and stated that when they have placed the first order jacket is picked in their account, but order was not confirmed and second time when they are trying to place the order jacket is not reflecting kindly check and help with the resolution as earliest.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"Offer was active for the user but got stuck in a failed order. however we have reactivated the offer for the user. Kindly ask the user to try now and let us know in case of any concerns.
","Customer called and stated that when they have placed the first order jacket is picked in their account, but order was not confirmed and second time when they are trying to place the order jacket is not reflecting kindly check and help with the resolution as earliest.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1696772,"Hi Team,ADSP is following with us , pls activate rewardPlease refer this : .",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","Hi Team,ADSP is following with us , pls activate rewardPlease refer this : .-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1696666,"Hi Team,please confirm if the reward is activated.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
","Hi Team,please confirm if the reward is activated.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1700808,"Customer called and stated that the -face jacket is not getting picked after completion the months but when they are adding the product to cart it's not getting picked, kindly please check and resolve the issue at the earliest. ADA NO Jacket Size NAME",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"User has availed the offer in order .Kindly verify and let us know in case of any concerns.
","Customer called and stated that the -face jacket is not getting picked after completion the months but when they are adding the product to cart it's not getting picked, kindly please check and resolve the issue at the earliest. ADA NO Jacket Size NAME-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1695830,"We have received complaint from the ADS Partner that he had qualified three months of TN Phase- (June to Aug ), Team Nutrilite Jacket offer is not activated. Kindly do the needful. ADSP is eligible for the same. ADS Jacket Size NAME CITY STATE REGION EMAIL MOB",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","We have received complaint from the ADS Partner that he had qualified three months of TN Phase- (June to Aug ), Team Nutrilite Jacket offer is not activated. Kindly do the needful. ADSP is eligible for the same. ADS Jacket Size NAME CITY STATE REGION EMAIL MOB-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1653779,"Customer called and stated that the T-shit is not available on the website and other Rewards are showing, kindly please check and resolve the issue at the earliest.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"Tshirt for the user will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","Customer called and stated that the T-shit is not available on the website and other Rewards are showing, kindly please check and resolve the issue at the earliest.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1641876,"Dear Team, The team nutrilite phase - reward is not picking for ADSP",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,User group is added for the user and offer will be picked as per stock availability. Kindly verify and let us know in case of any concerns.,"Dear Team, The team nutrilite phase - reward is not picking for ADSP-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1697250,"Customer called and stated that they have competed points in the month of June July and august but while placing the order jacket is not reflecting into their account kindly check and help with the resolution as earliest.JaCKET Offer is not picking while placing order, please check,",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","Customer called and stated that they have competed points in the month of June July and august but while placing the order jacket is not reflecting into their account kindly check and help with the resolution as earliest.JaCKET Offer is not picking while placing order, please check,-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1694873,Kindly reactivate the Team Nutrilite Gift Promo as the previous orders was mistakenly done to the different address and already cancelled.,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Reactivation - RTO.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",Kindly reactivate the Team Nutrilite Gift Promo as the previous orders was mistakenly done to the different address and already cancelled.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Reactivation - RTO.,17
INC1643787,"Dear IT Team,ADSP are eligible for TN reward for phase-, however promo is not activated for both ADSP. Kindly check and do the needful. Both the ADSPs are there in the list, please activate the reward.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.,"Dear IT Team,ADSP are eligible for TN reward for phase-, however promo is not activated for both ADSP. Kindly check and do the needful. Both the ADSPs are there in the list, please activate the reward.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1700550,"Hi Team , Pls reactivate offer , Team Phase II jacket was picked up in failed order .",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"Offer was active for the user but got stuck in a failed order. however we have reactivated the offer for the user. Kindly ask the user to try now and let us know in case of any concerns.
","Hi Team , Pls reactivate offer , Team Phase II jacket was picked up in failed order .-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1701221,"Hi Team, The has completed points in Nutrilite but the reward is not picking. Kindly check and update. ADA NO NAME CLASS CITY STATE REGION EMAIL MOBADSP name is there on the activation list. Proof of the name: ADA NO Jacket Size NAMEPlease check and assist.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","Hi Team, The has completed points in Nutrilite but the reward is not picking. Kindly check and update. ADA NO NAME CLASS CITY STATE REGION EMAIL MOBADSP name is there on the activation list. Proof of the name: ADA NO Jacket Size NAMEPlease check and assist.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1696680,"IT team their name is there on the list. Customer called and stated that they have completed the months criteria, they are unable to add jacket while adding products. Kindly, check and help us on the same.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"User has availed the offer in order .Kindly verify and let us know in case of any concerns.
","IT team their name is there on the list. Customer called and stated that they have completed the months criteria, they are unable to add jacket while adding products. Kindly, check and help us on the same.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1692135,"Dear Team, The below ADSP has concerns: Concern )As per the below ADSP, the point against the below order is not added to the TN points in NOvember'. Concern ) As per them they are eligible for Jacket, the same has been icked in the order also, . But same is showing as PAYMENT_NOT_CAPTURED. Please confirm if this this NLCP bundle order & if the payment link for the same is still active. So that they can make the payment for the same & avail the benefit of the same.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Points Inquiry.,"Yes, payment link is active for the NLCP order , user can proceed with the payment.
Also points has been corrected for order , kindly verify.","Dear Team, The below ADSP has concerns: Concern )As per the below ADSP, the point against the below order is not added to the TN points in NOvember'. Concern ) As per them they are eligible for Jacket, the same has been icked in the order also, . But same is showing as PAYMENT_NOT_CAPTURED. Please confirm if this this NLCP bundle order & if the payment link for the same is still active. So that they can make the payment for the same & avail the benefit of the same.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Points Inquiry.",17
INC1691240,"Hi team, ADSP has successfully qualified for TN PHASE reward (Jacket). But the reward is not activated on his no. Pls check below screenshot and update on this.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
","Hi team, ADSP has successfully qualified for TN PHASE reward (Jacket). But the reward is not activated on his no. Pls check below screenshot and update on this.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1679413,"customer called and stated that still they have not received the T-shirt reward, and the ticket number for follow up is kindly check and help out with the resolution as the earliest.","Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query,","Tshirt for the user will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","customer called and stated that still they have not received the T-shirt reward, and the ticket number for follow up is kindly check and help out with the resolution as the earliest.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query,",17
INC1696674,HAVE QUALIFIED TN Phase but the reward is not activated for the same. Please check & assist,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
",HAVE QUALIFIED TN Phase but the reward is not activated for the same. Please check & assist-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,17
INC1694027,"Hi Team , ADSP is unable to claim TN phase II reward , pls activate .",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
","Hi Team , ADSP is unable to claim TN phase II reward , pls activate .-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1647467,Team Nutrilite Gift Promo Code Activation Please check TN promo is not picking adsp has completed the criteria... Please find the attached pv details,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User is not present as a qualifier for the offer .Kindly co-ordinate with business regarding the same.
",Team Nutrilite Gift Promo Code Activation Please check TN promo is not picking adsp has completed the criteria... Please find the attached pv details-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,17
INC1643790,"customer called and stated that they are eligible for Team Nutrilite Rewards, but while placing order rewards were not getting added. kindly please check and help as soon as possible.Please activate the reward their name is there in the list.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.,"customer called and stated that they are eligible for Team Nutrilite Rewards, but while placing order rewards were not getting added. kindly please check and help as soon as possible.Please activate the reward their name is there in the list.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1694011,"ADS# eligible for Team Nutrilite second Phase() done Nutrilite PV, Now when he order HD and want to redeem her TN Reward , Its not Pick , Now she complaint regarding it- GKP PUC-XPPplease check and activate the promo. The ADSP name is there on the activation list.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
","ADS# eligible for Team Nutrilite second Phase() done Nutrilite PV, Now when he order HD and want to redeem her TN Reward , Its not Pick , Now she complaint regarding it- GKP PUC-XPPplease check and activate the promo. The ADSP name is there on the activation list.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1642922,"Dear Team,ADSP is eligible for TN reward for phase- but offer is not activated.Kindly look into this and resolve it.Please activate the reward, as her name is there on the list.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,User group is added for the user and offer will be picked as per stock availability. Kindly verify and let us know in case of any concerns.,"Dear Team,ADSP is eligible for TN reward for phase- but offer is not activated.Kindly look into this and resolve it.Please activate the reward, as her name is there on the list.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1668514,"customer called and stated that they are eligible for the Team Nutrilite Rewards, but while placing the order the rewards are not getting picked. kindly please check and help as soon as possible.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","customer called and stated that they are eligible for the Team Nutrilite Rewards, but while placing the order the rewards are not getting picked. kindly please check and help as soon as possible.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1696796,Order Detail Header ADSP placed an order for team Nutrilite second phase award wherein order was not successful due to payment unsuccessful . requesting to please check and help us in getting reactive the same to avail the offer,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Reactivation - RTO.,"Offer is activated for the user , after payment failure it takes approximately an hour for the offer to be reactivated . Kindly ask the user to try again and let us know in case of any concerns.
",Order Detail Header ADSP placed an order for team Nutrilite second phase award wherein order was not successful due to payment unsuccessful . requesting to please check and help us in getting reactive the same to avail the offer-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Reactivation - RTO.,17
INC1705686,IT team please check and assist. Their name is there on the list shared.ADA NO Jacket Size,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"Offer was active for the user but got stuck in a failed order. however we have reactivated the offer for the user. Kindly ask the user to try now and let us know in case of any concerns.
",IT team please check and assist. Their name is there on the list shared.ADA NO Jacket Size-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,17
INC1691251,"Hi Team, TN jacket reward is not activated on ADSP number. He has mentioned that his size is XXL. Please check the issue and confirm the allocated size. PFB the points details. Kindly confirm if he is eligible or not.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
","Hi Team, TN jacket reward is not activated on ADSP number. He has mentioned that his size is XXL. Please check the issue and confirm the allocated size. PFB the points details. Kindly confirm if he is eligible or not.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1701237,We have received complaint from the ADS Partner that he had qualified three months of TN Phase- (Mar-May) .He is eligible for reward. While placing HD order of TN phase - offer is not picking. kindly have a check and help us on the same.,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",We have received complaint from the ADS Partner that he had qualified three months of TN Phase- (Mar-May) .He is eligible for reward. While placing HD order of TN phase - offer is not picking. kindly have a check and help us on the same.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,17
INC1700088,ADSP did not receive the the team nutrilite Jacket offer as his order could not process due to payment failure. Please reactivate the offer. Cancelled order no,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Reactivation - RTO.,"Offer was active for the user but got stuck in a failed order. however we have reactivated the offer for the user. Kindly ask the user to try now and let us know in case of any concerns.
",ADSP did not receive the the team nutrilite Jacket offer as his order could not process due to payment failure. Please reactivate the offer. Cancelled order no-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Reactivation - RTO.,17
INC1652316,ADSP has qualified for Team Nutrilite Gift Promo phase from March to May offer is (T-shirt Sheaker Yoga Mat) but while ordering Offer is not piking please do the needful,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User group is added for the user and offer will be picked as per stock availability. Kindly verify and let us know in case of any concerns.
",ADSP has qualified for Team Nutrilite Gift Promo phase from March to May offer is (T-shirt Sheaker Yoga Mat) but while ordering Offer is not piking please do the needful-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,17
INC1695831,"We have received complaint from the ADS Partner that he had qualified three months of TN Phase- (June to Aug ), Team Nutrilite Jacket offer is not activated. Kindly do the needful. ADSP is eligible for the same.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","We have received complaint from the ADS Partner that he had qualified three months of TN Phase- (June to Aug ), Team Nutrilite Jacket offer is not activated. Kindly do the needful. ADSP is eligible for the same.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1671089,"ADSP is unable to avail.. Though there is stocks.. Kindly look into prioroty before it turns into escalation... URGENT !!! COmplaint expected . PROMO not pickng screenshot attached. available..Diamond Leader is very irate and he is waiting for the offer , Kindly check and activate the offer on urgent basis.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"Offer was stuck in a failed order for the user . Kindly ask the user to try now , offer will be picked and let us know in case of any concerns.","ADSP is unable to avail.. Though there is stocks.. Kindly look into prioroty before it turns into escalation... URGENT !!! COmplaint expected . PROMO not pickng screenshot attached. available..Diamond Leader is very irate and he is waiting for the offer , Kindly check and activate the offer on urgent basis.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1656111,"ADSP has met the Team Nutrilite first phase criteria, and the promotion code is still not activated.attached the TN-1st Phase qualifiers list and points details for your review, kindly verify and activate the promo code.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,User is eligible for the offer and as checked through ASM it is getting picked for the user as well . Kindly verify and let us know in case of any concerns.,"ADSP has met the Team Nutrilite first phase criteria, and the promotion code is still not activated.attached the TN-1st Phase qualifiers list and points details for your review, kindly verify and activate the promo code.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1642673,TN reward not yet activated for ADSP -,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,User group is added for the user and offer will be picked as per stock availability. Kindly verify and let us know in case of any concerns.,TN reward not yet activated for ADSP --Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,17
INC1684460,ADSP -Team nutrilite phase- reward not adding in cart-he is eligible for reward kindly activate the same,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",ADSP -Team nutrilite phase- reward not adding in cart-he is eligible for reward kindly activate the same-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,17
INC1700515,"Dear Team, ADSP - will be qualify for Team Nutrilite Program . ADSP placed order on date - and Team nutrilite Gift will be pick on below Order No - but order was cancelled because Payment not Captured. ADSP placed order again but Team Nutrilite Gift not Pick on That Order so kindly Activate the code of TN Reward for Qualifiers - Nutrilite Jacket Free.Please find the Screen shot of Cancelled Order.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"Offer was active for the user but got stuck in a failed order. however we have reactivated the offer for the user. Kindly ask the user to try now and let us know in case of any concerns.
","Dear Team, ADSP - will be qualify for Team Nutrilite Program . ADSP placed order on date - and Team nutrilite Gift will be pick on below Order No - but order was cancelled because Payment not Captured. ADSP placed order again but Team Nutrilite Gift not Pick on That Order so kindly Activate the code of TN Reward for Qualifiers - Nutrilite Jacket Free.Please find the Screen shot of Cancelled Order.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1702289,"Hi Team, Please check TN Jacket promo is not picking for however he is eligible for the same,'",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","Hi Team, Please check TN Jacket promo is not picking for however he is eligible for the same,'-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1697410,"is qualified for phase but in system not showing offer product while ordering, Sufficient stocks available in the Warehouse also. Offer not picking in POS at the same time Website also, Kindly check & activate the Team Nutrilite Reward offer.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","is qualified for phase but in system not showing offer product while ordering, Sufficient stocks available in the Warehouse also. Offer not picking in POS at the same time Website also, Kindly check & activate the Team Nutrilite Reward offer.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1649464,T shirt is not picking while placing order Yoga mat and shaker . adsp is eligible for the team nutrilite offer. T shirt size (M)......,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"Tshirt for the user will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
",T shirt is not picking while placing order Yoga mat and shaker . adsp is eligible for the team nutrilite offer. T shirt size (M)......-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,17
INC1660829,ADSP is eligible for TN phase promo. Though we have the stocks PROMO not picking. Kindly chk and support.,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"User group is added for the user and offer will be picked as per stock availability. Kindly verify and let us know in case of any concerns.
",ADSP is eligible for TN phase promo. Though we have the stocks PROMO not picking. Kindly chk and support.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,17
INC1703957,"ADSP Placed order on and in this order Team Nutrilite reward (Jacket) picked up, but due to system error payment got failed.When they try to place fresh order jacket not picking up.Kindly look into this matter and resolve it.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"Offer was active for the user but got stuck in a failed order. however we have reactivated the offer for the user. Kindly ask the user to try now and let us know in case of any concerns.
","ADSP Placed order on and in this order Team Nutrilite reward (Jacket) picked up, but due to system error payment got failed.When they try to place fresh order jacket not picking up.Kindly look into this matter and resolve it.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1696545,"Dear team, ADSP claimed that she has placed the order for TN reward ( Nutrilite Jacket Small) but order had failedand now again when trying to claim her reward it was not picking. Kindly check and activate the reward Sku Need to be activated321201ID Nutrilite Jacket Small Failed Order",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
","Dear team, ADSP claimed that she has placed the order for TN reward ( Nutrilite Jacket Small) but order had failedand now again when trying to claim her reward it was not picking. Kindly check and activate the reward Sku Need to be activated321201ID Nutrilite Jacket Small Failed Order-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1655882,ADSP qualified for TN phase but the promo is not activated in system.. Kindly check and support. THough the promotion istock is available its not getting picked. Kindly support. Also attaching Mail sent to CARE,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
",ADSP qualified for TN phase but the promo is not activated in system.. Kindly check and support. THough the promotion istock is available its not getting picked. Kindly support. Also attaching Mail sent to CARE-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,17
INC1691515,"Dear Team, The ADSP is eligible for TN jacket for phase reward. The same has been captured against the order- for which the payment status is showing as PAYMENT_NOT_CAPTURED. Request you to please confirm if this is a NLCP order and the payment link of the same is still active, accordingly will inform them to make the payment for the same. If not then, please confirm when they can expect the same to picked in their order, as the same is not getting picked in the order now.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"As checked order is not confirmed yet as well as the payment is not captured for the order.
Please ask user to retry the payment through same payment link as it is active and confirm there NLCP.","Dear Team, The ADSP is eligible for TN jacket for phase reward. The same has been captured against the order- for which the payment status is showing as PAYMENT_NOT_CAPTURED. Request you to please confirm if this is a NLCP order and the payment link of the same is still active, accordingly will inform them to make the payment for the same. If not then, please confirm when they can expect the same to picked in their order, as the same is not getting picked in the order now.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1650388,ABO has complaint that she has only got Nutrilite shirt and has not received the shaker and Yoga Mat. Even stock is available the items are not picked. Kindly look into this.,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
",ABO has complaint that she has only got Nutrilite shirt and has not received the shaker and Yoga Mat. Even stock is available the items are not picked. Kindly look into this.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,17
INC1645400,"customer called and stated that while placing order the team Nutrilite rewards were showing, but due to some technical issues while payment they were unable to see the rewards. kindly please check and help as soon as possible.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Reactivation - RTO.,"Offer is activated for the user , after payment failure it takes approximately an hour for the offer to be reactivated . Kindly ask the user to try again and let us know in case of any concerns.","customer called and stated that while placing order the team Nutrilite rewards were showing, but due to some technical issues while payment they were unable to see the rewards. kindly please check and help as soon as possible.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Reactivation - RTO.",17
INC1702260,"Customer called and stated that the rewards that is Nutrilite T-shirt, Shaker and yoga mat was picked up in this, but it was got cancelled. Now when they are placing another the rewards are not getting picked. Kindly check and help as earliest.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Reactivation - RTO.,"Offer was active for the user but got stuck in a failed order. however we have reactivated the offer for the user. Kindly ask the user to try now and let us know in case of any concerns.
","Customer called and stated that the rewards that is Nutrilite T-shirt, Shaker and yoga mat was picked up in this, but it was got cancelled. Now when they are placing another the rewards are not getting picked. Kindly check and help as earliest.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Reactivation - RTO.",17
INC1678486,"ADSP is eligible for Team Nutrilite T-shirt, yoga Mat & Shaker.But the offers are not active in this ADSP number. Please activate TN gift to this ADSP",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,User is not present as a qualifier for the offer . Kindly co-ordinate with business regarding the same.,"ADSP is eligible for Team Nutrilite T-shirt, yoga Mat & Shaker.But the offers are not active in this ADSP number. Please activate TN gift to this ADSP-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1653782,"Dear Team, Kindly check and activate the Team Nutrilite Phase- rewards for the below ADSP. As checked, he is qualified but the reward is not getting picked even though the stock is available in the respective home delivery warehouse. ADSP# WORLDWIDE Home delivery W/H: Madurai",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","Dear Team, Kindly check and activate the Team Nutrilite Phase- rewards for the below ADSP. As checked, he is qualified but the reward is not getting picked even though the stock is available in the respective home delivery warehouse. ADSP# WORLDWIDE Home delivery W/H: Madurai-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1696660,customer called and stated that the jacket is not getting picked while placing the order even after completing points. kindly please check and help with the same.IT team their name is there on the activation list. Please check and assist.,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
",customer called and stated that the jacket is not getting picked while placing the order even after completing points. kindly please check and help with the same.IT team their name is there on the activation list. Please check and assist.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,17
INC1692104,"Hi Team , Pls check ADSP Team nut Phase II reward is not picking up . The aDSP is qualified and his name is there on teh actiavtion list. Please check and assist.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
","Hi Team , Pls check ADSP Team nut Phase II reward is not picking up . The aDSP is qualified and his name is there on teh actiavtion list. Please check and assist.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1702300,"Customer called and stated that have tried to place the order with promotional product order #. where in Jacket was picked but the order was no confirmed when customer is trying to place again the promotional product Nutrilite jacket is not getting pick, kindly have a check and help us on the same at the earliest.A NO Jacket Size NAME",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"Offer is activated for the user , after payment failure it takes approximately an hour for the offer to be reactivated . Kindly ask the user to try again and let us know in case of any concerns.
","Customer called and stated that have tried to place the order with promotional product order #. where in Jacket was picked but the order was no confirmed when customer is trying to place again the promotional product Nutrilite jacket is not getting pick, kindly have a check and help us on the same at the earliest.A NO Jacket Size NAME-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1691372,"Hi Team,Team Nutrilite Jacket offer not showing. Kindly do the needful.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
","Hi Team,Team Nutrilite Jacket offer not showing. Kindly do the needful.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1691238,"Hi Team, The is qualified for the Team nutrlite phase and the reward is not getting picked while placing the order.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
","Hi Team, The is qualified for the Team nutrlite phase and the reward is not getting picked while placing the order.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1681164,Hi TeamUpline is claiming for TN offer benefit for the mentioned converted PC.. Request to please check.Request you to please guide how to avail the TN Phase offer.,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,User has availed the offer in order Kindly verify and let us know in case of any concerns.,Hi TeamUpline is claiming for TN offer benefit for the mentioned converted PC.. Request to please check.Request you to please guide how to avail the TN Phase offer.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,17
INC1666592,"The Below said adsp Place the Order Team nut Gift. and get it. But due payment error. Orde has been cancelled. And again, the ADSP place the order offer not picked. Request to kindly activated the offer",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Reactivation - RTO.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
","The Below said adsp Place the Order Team nut Gift. and get it. But due payment error. Orde has been cancelled. And again, the ADSP place the order offer not picked. Request to kindly activated the offer-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Reactivation - RTO.",17
INC1697248,"Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query Customer called and stated that they are trying place the order from their account the Team Nutrilite 2d Phase Rewards (Nutrilite Jacket) is not getting pick, wherein they have already completed more than points in (Jun-Aug), kindly have a check and help us on the same at the earliest.Kindly reactivbate his reward , Order was failed in which reward was pucked .",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,Offer was active for the user but got stuck in a failed order. however we have reactivated the offer for the user. Kindly ask the user to try now and let us know in case of any concerns.,"Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query Customer called and stated that they are trying place the order from their account the Team Nutrilite 2d Phase Rewards (Nutrilite Jacket) is not getting pick, wherein they have already completed more than points in (Jun-Aug), kindly have a check and help us on the same at the earliest.Kindly reactivbate his reward , Order was failed in which reward was pucked .-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1701729,Please activate TN PHASE OFFER FOR ADSP.,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"Offer was active for the user but got stuck in a failed order. however we have reactivated the offer for the user. Kindly ask the user to try now and let us know in case of any concerns.
",Please activate TN PHASE OFFER FOR ADSP.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,17
INC1699283,"Hi Team, Please check TN reward Benetton Jacket is not picking for ADSP despite being eligible. Please check and help to resolve the complaint,",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"Offer was active for the user but got stuck in a failed order. however we have reactivated the offer for the user. Kindly ask the user to try now and let us know in case of any concerns.
","Hi Team, Please check TN reward Benetton Jacket is not picking for ADSP despite being eligible. Please check and help to resolve the complaint,-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1652329,"Dear IT Team, Below ADSP is eligible for the reward.Please check and activate.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"User group is added for the user and offer will be picked as per stock availability. Kindly verify and let us know in case of any concerns.
","Dear IT Team, Below ADSP is eligible for the reward.Please check and activate.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1703394,"Hi Team,Kindly reactivate the Nutrilite Jactet reward as the order was not confirmed due to technical reasons.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Reactivation - RTO.,"Offer was active for the user but got stuck in a failed order. however we have reactivated the offer for the user. Kindly ask the user to try now and let us know in case of any concerns.
","Hi Team,Kindly reactivate the Nutrilite Jactet reward as the order was not confirmed due to technical reasons.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Reactivation - RTO.",17
INC1703903,"We have received complaint from the ADS Partner that he had qualified three months of TN Phase-( ), Team Nutrilite Jacket offer is not activated. Kindly do the needful. ADSP is eligible for the same. Please activate the offer as soon as possible",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User has availed the offer in order .Kindly verify and let us know in case of any concerns.
","We have received complaint from the ADS Partner that he had qualified three months of TN Phase-( ), Team Nutrilite Jacket offer is not activated. Kindly do the needful. ADSP is eligible for the same. Please activate the offer as soon as possible-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1705723,"has tried to avail the Nutrilite Jacket offer , but due to technical error the order amount is not captured For order no , date:. and unable to avail the benefit offer, but till now it is not picking . Error screen shot .",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"Offer was active for the user but got stuck in a failed order. however we have reactivated the offer for the user. Kindly ask the user to try now and let us know in case of any concerns.
","has tried to avail the Nutrilite Jacket offer , but due to technical error the order amount is not captured For order no , date:. and unable to avail the benefit offer, but till now it is not picking . Error screen shot .-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1703954,"T team their name is there on the list, please check and activate: customer called and stated that when they are trying to place the order the promotion product jacket is not visible, kindly check and help out with the resolution as soon as possible. ADA NO Jacket Size NAME",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","T team their name is there on the list, please check and activate: customer called and stated that when they are trying to place the order the promotion product jacket is not visible, kindly check and help out with the resolution as soon as possible. ADA NO Jacket Size NAME-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1696643,"We have received complaint from the ADS Partner that he had qualified three months of TN Phase- (), Team Nutrilite Jacket offer is not activated. Kindly do the needful. ADSP is eligible for the same.ADS Jacket Size NAME CITY STATE REGION EMAIL MOB +",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","We have received complaint from the ADS Partner that he had qualified three months of TN Phase- (), Team Nutrilite Jacket offer is not activated. Kindly do the needful. ADSP is eligible for the same.ADS Jacket Size NAME CITY STATE REGION EMAIL MOB +-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1697256,"Dear Team, Pls check and activate the Team Nutrilite Phase- reward for the below ADSP. Also kindly share the tentative timeline for activation. ADSP",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","Dear Team, Pls check and activate the Team Nutrilite Phase- reward for the below ADSP. Also kindly share the tentative timeline for activation. ADSP-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1674990,Team nutrilite 1st phase offer T-shirt & yoga mat not taking while ordering.kindly reactive the offer.,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
",Team nutrilite 1st phase offer T-shirt & yoga mat not taking while ordering.kindly reactive the offer.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,17
INC1651331,"Customer called and stated that they Team Nutrilite Rewards in that T-shit is not showing, kindly please check and resolve the issue at the earliest.ADSP is eligible for the reward, please activate the same.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"Tshirt for the user will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","Customer called and stated that they Team Nutrilite Rewards in that T-shit is not showing, kindly please check and resolve the issue at the earliest.ADSP is eligible for the reward, please activate the same.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1641873,"Dear Team, Please activate, ADSP has qualified for Team Nutrilite Phase-I, but the promo is not getting applied while placing an order. Hence, kindly check and support in activating the promo.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,User group is added for the user and offer will be picked as per stock availability. Kindly verify and let us know in case of any concerns.,"Dear Team, Please activate, ADSP has qualified for Team Nutrilite Phase-I, but the promo is not getting applied while placing an order. Hence, kindly check and support in activating the promo.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1700790,"customer is not able to find the jacket in their website even after fulfilling the criteria, kindly have a check and help us with the resolution.IT team their name is there on the activation list. Proof of submission ADA NO Jacket Size NAME",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"Offer was active for the user but got stuck in a failed order. however we have reactivated the offer for the user. Kindly ask the user to try now and let us know in case of any concerns.
","customer is not able to find the jacket in their website even after fulfilling the criteria, kindly have a check and help us with the resolution.IT team their name is there on the activation list. Proof of submission ADA NO Jacket Size NAME-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1695139,"ADS eligible for Team Nutrilite second Phase Nutrilite PV, Now when he order HD and want to redeem her TN Reward , Its not Pick , Now she complaint regarding itIT team please check and assist. the name is there on the activation list.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"User has availed the offer in order .Kindly verify and let us know in case of any concerns.
","ADS eligible for Team Nutrilite second Phase Nutrilite PV, Now when he order HD and want to redeem her TN Reward , Its not Pick , Now she complaint regarding itIT team please check and assist. the name is there on the activation list.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1641884,"customer called and stated that they placed the order, but it got payment failed now they again try to place order but team Nutrilite gift t-shirt, yoga mat, and shaker it is not showing in order when they are retrying it,kindly check and help us with the resolutionDear IT team, Please check and assist. Thir name is there in the activation list.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"Offer is active for the user , after payment failure it takes approximately an hour for the offer to be reactivated . Kindly ask the user to try again and let us know in case of any concerns.
","customer called and stated that they placed the order, but it got payment failed now they again try to place order but team Nutrilite gift t-shirt, yoga mat, and shaker it is not showing in order when they are retrying it,kindly check and help us with the resolutionDear IT team, Please check and assist. Thir name is there in the activation list.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1654517,"Hi Team, Just now we have checked and found that TN Phs-I offer is not activated yet & stocks are available on particular Whs. So pls do the needful. Whs stock availability details:-Item Description Warehouse Subinventory PICKLINE QtyNUTRILITE SHAKER DA1 NUTRILITE YOGA MAT DA1 NUTRILITE T-SHIRT X-LARGE DA1 NUTRILITE T-SHIRT (MEDIUM) DA1 NUTRILITE T-SHIRT (LARGE) DA1 Please refer :",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"Kindly check now , we can see that the offers are being picked in users cart . Please verify and let us know in case of any concerns.","Hi Team, Just now we have checked and found that TN Phs-I offer is not activated yet & stocks are available on particular Whs. So pls do the needful. Whs stock availability details:-Item Description Warehouse Subinventory PICKLINE QtyNUTRILITE SHAKER DA1 NUTRILITE YOGA MAT DA1 NUTRILITE T-SHIRT X-LARGE DA1 NUTRILITE T-SHIRT (MEDIUM) DA1 NUTRILITE T-SHIRT (LARGE) DA1 Please refer :-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1644335,customer called and stated that while placing order team Nutrilite rewards were not getting added. kindly please check and help as soon as possible.,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.,customer called and stated that while placing order team Nutrilite rewards were not getting added. kindly please check and help as soon as possible.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,17
INC1701236,"We have received complaint from the ADS Partner that he had qualified three months of TN Phase-( ), Team Nutrilite Jacket offer is not activated. Kindly do the needful. ADSP is eligible for the same. Please activate the offer as soon as possible ADS Jacket Size NAME CITY STATE REGION EMAIL MOB XL size Gurpreet Singh Sirsa HAR NTH Gurpreetsingh3742@gmail.com",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"Offer was active for the user but got stuck in a failed order. however we have reactivated the offer for the user. Kindly ask the user to try now and let us know in case of any concerns.
","We have received complaint from the ADS Partner that he had qualified three months of TN Phase-( ), Team Nutrilite Jacket offer is not activated. Kindly do the needful. ADSP is eligible for the same. Please activate the offer as soon as possible ADS Jacket Size NAME CITY STATE REGION EMAIL MOB XL size Gurpreet Singh Sirsa HAR NTH Gurpreetsingh3742@gmail.com-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1693999,"Hi Team, Kindly check as the ADSP - is not able to avail the Team Nutrilite phase- offer. As checked the reward was picked on the payment failed order and the reward was not picked in the next order.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
","Hi Team, Kindly check as the ADSP - is not able to avail the Team Nutrilite phase- offer. As checked the reward was picked on the payment failed order and the reward was not picked in the next order.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1647440,"Dear IT Team, Please activate the reward, they are part of the list.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","Dear IT Team, Please activate the reward, they are part of the list.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1701234,"We have received complaint from the ADS Partner that he had qualified three months of TN Phase-(June to Aug ), Team Nutrilite Jacket offer is not activated. Kindly do the needful. ADSP is eligible for the same. Please activate the offer as soon as possible ADS Jacket Size NAME CITY STATE REGION EMAIL MOB",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","We have received complaint from the ADS Partner that he had qualified three months of TN Phase-(June to Aug ), Team Nutrilite Jacket offer is not activated. Kindly do the needful. ADSP is eligible for the same. Please activate the offer as soon as possible ADS Jacket Size NAME CITY STATE REGION EMAIL MOB-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1696555,"Hi Team, Please check ADSP is eligible for TN phase reward, however the Jacket is not getting picked for the ADSP. ADSP Please help to resolve the complaint.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
","Hi Team, Please check ADSP is eligible for TN phase reward, however the Jacket is not getting picked for the ADSP. ADSP Please help to resolve the complaint.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1704434,"ADS eligible for Team Nutrilite second Phase(June to Aug ) done Nutrilite PV, Now when he order HD and want to redeem her TN Reward , Its not Pick , Now she complaint regarding it- GKP PUC-XPP ADA NO Jacket Size NAME Medium () YADAV, RAVI KANT & BINDU",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"Offer was active for the user but got stuck in a failed order. however we have reactivated the offer for the user. Kindly ask the user to try now and let us know in case of any concerns.
","ADS eligible for Team Nutrilite second Phase(June to Aug ) done Nutrilite PV, Now when he order HD and want to redeem her TN Reward , Its not Pick , Now she complaint regarding it- GKP PUC-XPP ADA NO Jacket Size NAME Medium () YADAV, RAVI KANT & BINDU-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1698976,"Dear team,Have received complaint from ADSP Placed order but due to PAYMENT_NOT_CAPTURED his Team Nutrilite offer (Nutrilite Jacket Medium) not picked. in his next order it is not picked. we also have placed order from Bhopal XPP but it is not picking Order Please Activate the TN Promo code.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"Offer was active for the user but got stuck in a failed order. however we have reactivated the offer for the user. Kindly ask the user to try now and let us know in case of any concerns.
","Dear team,Have received complaint from ADSP Placed order but due to PAYMENT_NOT_CAPTURED his Team Nutrilite offer (Nutrilite Jacket Medium) not picked. in his next order it is not picked. we also have placed order from Bhopal XPP but it is not picking Order Please Activate the TN Promo code.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1652332,"Customer called and stated that customer is not getting the reward of yoga mat, shaker, and t-shirt when customer is adding the product in cart, kindly check and help.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","Customer called and stated that customer is not getting the reward of yoga mat, shaker, and t-shirt when customer is adding the product in cart, kindly check and help.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1647415,"Dear It Team, Please check and assist, he is qualified and his name is there in the activation list.customer called and stated that the reward from team Nutrilite is not displaying while he places an order, he didn't receive the reward product kindly check and help us with the same.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","Dear It Team, Please check and assist, he is qualified and his name is there in the activation list.customer called and stated that the reward from team Nutrilite is not displaying while he places an order, he didn't receive the reward product kindly check and help us with the same.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1696648,"We have received complaint from the ADS Partner that he had qualified three months of , Team Nutrilite Jacket offer is not activated. Kindly do the needful. ADSP is eligible for the same.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","We have received complaint from the ADS Partner that he had qualified three months of , Team Nutrilite Jacket offer is not activated. Kindly do the needful. ADSP is eligible for the same.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1696664,"Hi Team , Kindly check IT Team remarks & activate the prmo . please confirm if the reward is activated.Please refer this : .",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
","Hi Team , Kindly check IT Team remarks & activate the prmo . please confirm if the reward is activated.Please refer this : .-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1695230,"IT team check and assist, their name is there in the list ADA NO Jacket Size NAME",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Program Inquiry.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","IT team check and assist, their name is there in the list ADA NO Jacket Size NAME-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Program Inquiry.",17
INC1694872,"Dear Team, Reward is not showing in his cart. Kindly assist.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","Dear Team, Reward is not showing in his cart. Kindly assist.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1702946,"ADSP qualified for but while ordering phase offer showing. where as ADSP not qualified in phase . jacket offer not showing.IT team to check and assist. He is only eligible for , not the phase reward. Please deactivate phase reward.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,Phase award has been deactivated for the user . Kindly verify and let us know in case issue persists.,"ADSP qualified for but while ordering phase offer showing. where as ADSP not qualified in phase . jacket offer not showing.IT team to check and assist. He is only eligible for , not the phase reward. Please deactivate phase reward.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1704541,"Dear Team, ADSP has placed nutrilite points in Dec'. However points are not updated in report. Kindly check and resolve the issue.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Points Inquiry.,"We can see the current points are 101.76 for Dec 2023.
Please find the attached screenshot for same,
Kindly ask the user to check again and feel free to raise new incident in case of any issue.","Dear Team, ADSP has placed nutrilite points in Dec'. However points are not updated in report. Kindly check and resolve the issue.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Points Inquiry.",17
INC1643777,Hi Team ASDP has qualified for TN but has not received yoga Mat in the order # whereas she has received Shaker and T-shirt. Request to please check and assist.,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,Yoga mat for the user will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.,Hi Team ASDP has qualified for TN but has not received yoga Mat in the order # whereas she has received Shaker and T-shirt. Request to please check and assist.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,17
INC1702283,Kindly support in activating Team nutrilite jacket offer again as it got struck in failed order,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"Offer was active for the user but got stuck in a failed order. however we have reactivated the offer for the user. Kindly ask the user to try now and let us know in case of any concerns.
",Kindly support in activating Team nutrilite jacket offer again as it got struck in failed order-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,17
INC1697507,"Hi Team, Please check TN Phase Reward jacket is not picking for ADSP Despite being eligible for the same.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","Hi Team, Please check TN Phase Reward jacket is not picking for ADSP Despite being eligible for the same.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1706426,Request you to reactivate team Nutrilite Promo Jacket.,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Reactivation - RTO.,"Offer was active for the user but got stuck in a failed order. however we have reactivated the offer for the user. Kindly ask the user to try now and let us know in case of any concerns.
",Request you to reactivate team Nutrilite Promo Jacket.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Reactivation - RTO.,17
INC1666587,"On September , , when the home delivery order was being placed, the Team Nutrilite offer was selected on the invoice. However, the order couldn't be processed due to a payment failure. Since then, the customer has been unable to utilize the Team Nutrilite1st Phase offer. We kindly request you to review and reinstate the offer for them. attached the payment failed order screens shot for your reference.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"User group is added for the user and offer will be picked as per stock availability. Kindly verify and let us know in case of any concerns.
","On September , , when the home delivery order was being placed, the Team Nutrilite offer was selected on the invoice. However, the order couldn't be processed due to a payment failure. Since then, the customer has been unable to utilize the Team Nutrilite1st Phase offer. We kindly request you to review and reinstate the offer for them. attached the payment failed order screens shot for your reference.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1647473,"ADSP Qualified for Team Nutrilite Phase- but system is not picking TN offer ( Large T-shirt size, Shaker and Yoga Mat).Please check and activate the same.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","ADSP Qualified for Team Nutrilite Phase- but system is not picking TN offer ( Large T-shirt size, Shaker and Yoga Mat).Please check and activate the same.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1694020,"Dear Team, ADSP is eligible for TN reward and it is showing in cart as well, but it did not added to the invoice vide order. Kindly check and share the reason.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"Hi Team
Stock for the jacket size M is not present at user's drop code. Jacket will be picked as per stock availability . Kindly verify and let us know in case issue still persists.","Dear Team, ADSP is eligible for TN reward and it is showing in cart as well, but it did not added to the invoice vide order. Kindly check and share the reason.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1676802,"Dear Team, Kindly refer ticket, and confirm when the TN-phase reward will be available.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,User has availed the offer in order .Kindly verify and let us know in case of any concerns.,"Dear Team, Kindly refer ticket, and confirm when the TN-phase reward will be available.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1702947,"ADSP eligible for Team Nutriltie 2nd Phase Jacket offer ,but while billing it is not picking",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
","ADSP eligible for Team Nutriltie 2nd Phase Jacket offer ,but while billing it is not picking-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1647495,"Dear Team, Team Nutrilite reward is not picking in this ADSP. last month he is convert to business nature Prefered Customer then he is Converted again to ADSP . but team nutrilite reward not picking now ( like all T shirt , yoga mat and Shaker). So kindly check and Activate the Promo Code. Notes: And have enclosed the pos screenshot for your perusal.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User group is added for the user and offer will be picked as per stock availability. Kindly verify and let us know in case of any concerns.
","Dear Team, Team Nutrilite reward is not picking in this ADSP. last month he is convert to business nature Prefered Customer then he is Converted again to ADSP . but team nutrilite reward not picking now ( like all T shirt , yoga mat and Shaker). So kindly check and Activate the Promo Code. Notes: And have enclosed the pos screenshot for your perusal.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1641877,"Dear Team, Please ativate. Thanks ADSP have completed the TN criteria for phase but the reward is not activated, please check & assist on the same.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,User group is added for the user and offer will be picked as per stock availability. Kindly verify and let us know in case of any concerns.,"Dear Team, Please ativate. Thanks ADSP have completed the TN criteria for phase but the reward is not activated, please check & assist on the same.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1696790,"Dear Team, As req form ADSP. He was done a that time Team Nutrilite phase Gift jacket was picked but at the time order payment was not captured. so order not confirmed, its not created. so after make an another bill but jacket promo code is not activate. so kindly reactivate the team nutrilite phase ( jacket) promo code.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Reactivation - RTO.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
","Dear Team, As req form ADSP. He was done a that time Team Nutrilite phase Gift jacket was picked but at the time order payment was not captured. so order not confirmed, its not created. so after make an another bill but jacket promo code is not activate. so kindly reactivate the team nutrilite phase ( jacket) promo code.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Reactivation - RTO.",17
INC1696681,ADS qualified for jacket but system not picking the same .,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
",ADS qualified for jacket but system not picking the same .-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,17
INC1641887,"Customer called and stated that they have not received the Team Nutrilite Rewards on the website, and it is not getting pick with any product, kindly please check and resolve the issue at the earliest.Please activate.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"User group is added for the user and offer will be picked as per stock availability. Kindly verify and let us know in case of any concerns.
","Customer called and stated that they have not received the Team Nutrilite Rewards on the website, and it is not getting pick with any product, kindly please check and resolve the issue at the earliest.Please activate.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1683956,"Dear Team, The ADSP lodge the complaint he has not yet received the Team Nutrilite 1st Phase promotional T-Shirt from the Team Nutrilite promo offer. When the order was placed, they only received the yoga mat and shaker. Kindly verify and activate the T-shirt for them. System Picked only for Yoga mat & Shaker.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"Tshirt for the user will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","Dear Team, The ADSP lodge the complaint he has not yet received the Team Nutrilite 1st Phase promotional T-Shirt from the Team Nutrilite promo offer. When the order was placed, they only received the yoga mat and shaker. Kindly verify and activate the T-shirt for them. System Picked only for Yoga mat & Shaker.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1696673,ADS qualified both the qatures but system not picking the gift not of phase one neither second .,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
",ADS qualified both the qatures but system not picking the gift not of phase one neither second .-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,17
INC1642020,"Diamond Periyasamy has met the Team nutrilite 1st Phase criteria and is eligible for the offer as per the TN qualification list. However, in the system, the offer item is not activated. Please review the attached qualification list and activate it in the system. Additionally, ensure the T-shirt size L is updated in accordance with the diamond ADSP. ADA NO NAME MOB",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User group is added for the user and offer will be picked as per stock availability. Kindly verify and let us know in case of any concerns.
","Diamond Periyasamy has met the Team nutrilite 1st Phase criteria and is eligible for the offer as per the TN qualification list. However, in the system, the offer item is not activated. Please review the attached qualification list and activate it in the system. Additionally, ensure the T-shirt size L is updated in accordance with the diamond ADSP. ADA NO NAME MOB-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1666643,"Customer eligible for Team Nutrilite Phase , But he is converted to Preferred customer on .. Offers are not activated.Kindly check and do the needful",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"User group is added for the user and offer will be picked as per stock availability. Kindly verify and let us know in case of any concerns.
","Customer eligible for Team Nutrilite Phase , But he is converted to Preferred customer on .. Offers are not activated.Kindly check and do the needful-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1695825,"We have received complaint from the ADS Partner that he had qualified three months of TN Phase-( ), Team Nutrilite Jacket offer is not activated. Kindly do the needful. ADSP is eligible for the same.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","We have received complaint from the ADS Partner that he had qualified three months of TN Phase-( ), Team Nutrilite Jacket offer is not activated. Kindly do the needful. ADSP is eligible for the same.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1706424,Please reactivate the Team Nutrilite Jacket offer with ADSP. Order cancelled due to Payment not captured-,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Reactivation - RTO.,"User has availed the offer in order .Kindly verify and let us know in case of any concerns.
",Please reactivate the Team Nutrilite Jacket offer with ADSP. Order cancelled due to Payment not captured--Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Reactivation - RTO.,17
INC1641881,"customer called and stated that, while placing order Team Nutrilite Rewards were not getting added. kindly please check and help as soon as possible.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,User group is added for the user and offer will be picked as per stock availability. Kindly verify and let us know in case of any concerns.,"customer called and stated that, while placing order Team Nutrilite Rewards were not getting added. kindly please check and help as soon as possible.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1694026,"Hi team ADSP have completed the TN points for the phase , but the TN reward is not activated.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
","Hi team ADSP have completed the TN points for the phase , but the TN reward is not activated.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1647438,"Order Detail HeaderCUSTOMER CALLED AND STATED THAT HE IS UNABLE TO ADD T-SHIRT ON CARD, KINDLY CHECK AND HELP IT OUT.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Program Inquiry.,"Tshirt for the user will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","Order Detail HeaderCUSTOMER CALLED AND STATED THAT HE IS UNABLE TO ADD T-SHIRT ON CARD, KINDLY CHECK AND HELP IT OUT.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Program Inquiry.",17
INC1704296,"ADSP - KUMAR, SUDHISH & KAMBOJ, SHASHI had completed her Team Nutriltilite from June to AUG , but while placing the home delivery order system not picking his reward of Jacket. Pls. check & do the needful.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","ADSP - KUMAR, SUDHISH & KAMBOJ, SHASHI had completed her Team Nutriltilite from June to AUG , but while placing the home delivery order system not picking his reward of Jacket. Pls. check & do the needful.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1654564,"ADSP has completed the TN Pase-, but promo offer (T-Shirt, Shaker & Yog mat) is not being picked with HD order, kindly get it checked and resolve this issue on priortity basis.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User group is added for the user and offer will be picked as per stock availability. Kindly verify and let us know in case of any concerns.
","ADSP has completed the TN Pase-, but promo offer (T-Shirt, Shaker & Yog mat) is not being picked with HD order, kindly get it checked and resolve this issue on priortity basis.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1642921,"Dear Team, ADSP# is complaining that he is eligible for TN reward for phase , but offer is not activated. Kindly check and do the needful.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,User group is added for the user and offer will be picked as per stock availability. Kindly verify and let us know in case of any concerns.,"Dear Team, ADSP# is complaining that he is eligible for TN reward for phase , but offer is not activated. Kindly check and do the needful.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1686252,"Has qualified for TEAM NUTRILITE Reward Mar' to May' . and received the Nut.Yoga mat & Nut. Shaker and not received the T-SHIRT. While placing the order t shirt is not picking . Below attached the received products details. ADSP is qualified and eligible + his name is there in the list. Kindly activate the same,",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"Tshirt for the user will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","Has qualified for TEAM NUTRILITE Reward Mar' to May' . and received the Nut.Yoga mat & Nut. Shaker and not received the T-SHIRT. While placing the order t shirt is not picking . Below attached the received products details. ADSP is qualified and eligible + his name is there in the list. Kindly activate the same,-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1678390,"The ADSP has lodge the compliant that the Team Nutrilite 1st Phase offer includes a Yoga mat, Shaker, and T-shirt. However, upon placing a home delivery order, only the Yoga mat and Shaker were picked in the invoice and received, while the T-shirt did not reflect on the invoice. Kindly check and activate the specified offer and ensure the activation of the T-shirt in the next order. Please review and activate the offer accordingly.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"Tshirt for the user will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","The ADSP has lodge the compliant that the Team Nutrilite 1st Phase offer includes a Yoga mat, Shaker, and T-shirt. However, upon placing a home delivery order, only the Yoga mat and Shaker were picked in the invoice and received, while the T-shirt did not reflect on the invoice. Kindly check and activate the specified offer and ensure the activation of the T-shirt in the next order. Please review and activate the offer accordingly.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1644628,"Dear Team, This is to bring you notice that customer is not able to avail the Team Nurtilite Offer since the order was unsuccessful and the same is not getting re-picked . Requesting to please check and help us in getting re-active the offer, below is the pervious order details : Order Number: Status: PAYMENT_FAILEDOrder Date: Oct , Customer Name: Customer Id: Promised Delivery Date: Oct ,",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Reactivation - RTO.,"Offer is activated for the user , after payment failure it takes approximately an hour for the offer to be reactivated . Kindly ask the user to try again and let us know in case of any concerns.","Dear Team, This is to bring you notice that customer is not able to avail the Team Nurtilite Offer since the order was unsuccessful and the same is not getting re-picked . Requesting to please check and help us in getting re-active the offer, below is the pervious order details : Order Number: Status: PAYMENT_FAILEDOrder Date: Oct , Customer Name: Customer Id: Promised Delivery Date: Oct ,-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Reactivation - RTO.",17
INC1695136,Dear Sir.. The ADS eligible for Team Nutrilite Phase -II Reward ( Benetton Nutrilite branded Jacket)..But its not pick,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
",Dear Sir.. The ADS eligible for Team Nutrilite Phase -II Reward ( Benetton Nutrilite branded Jacket)..But its not pick-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,17
INC1649609,"Customer called and stated that he is not received nutilite gift product, t-shirt is not showing on his profie, kindly checka nd help it out.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"Tshirt for the user will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","Customer called and stated that he is not received nutilite gift product, t-shirt is not showing on his profie, kindly checka nd help it out.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1644336,"Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query Customer is claiming that they have completed PVs for phase (Mar-May), but the rewards are not getting pick while placing the order, kindly have a check and help us on the same at the same.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.,"Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query Customer is claiming that they have completed PVs for phase (Mar-May), but the rewards are not getting pick while placing the order, kindly have a check and help us on the same at the same.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1701228,ADS qualified for jacket but system not picking the same .IT team to check and assist. Their name is there on the activation list. ADA NO Jacket Size NAME,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
",ADS qualified for jacket but system not picking the same .IT team to check and assist. Their name is there on the activation list. ADA NO Jacket Size NAME-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,17
INC1700802,"Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query Customer called and stated that they have completed the but they have not received the reward jacket and it is not getting pick while placing the order also, kindly have a check and help us on the same at the earliest.",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.,"Offer was active for the user but got stuck in a failed order. however we have reactivated the offer for the user. Kindly ask the user to try now and let us know in case of any concerns.
","Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query Customer called and stated that they have completed the but they have not received the reward jacket and it is not getting pick while placing the order also, kindly have a check and help us on the same at the earliest.-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Rewards Query.",17
INC1649704,Team Nutrilite Gift Promo Code Activation Please check TN promo is not picking adsp has completed the criteria... Please find the attached pv details Please refer this : .,Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User group is added for the user and offer will be picked as per stock availability. Kindly verify and let us know in case of any concerns.
",Team Nutrilite Gift Promo Code Activation Please check TN promo is not picking adsp has completed the criteria... Please find the attached pv details Please refer this : .-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,17
INC1695828,"We have received complaint from the ADS Partner that he had qualified three months of TN Phase- (June to Aug ), Team Nutrilite Jacket offer is not activated. Kindly do the needful. ADSP is eligible for the same. Medium ()",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","We have received complaint from the ADS Partner that he had qualified three months of TN Phase- (June to Aug ), Team Nutrilite Jacket offer is not activated. Kindly do the needful. ADSP is eligible for the same. Medium ()-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1695832,"We have received complaint from the ADS Partner that he had qualified three months of TN Phase- (June to Aug ), Team Nutrilite Jacket offer is not activated. Kindly do the needful. ADSP is eligible for the same.ADS Jacket Size NAME CITY STATE REGION EMAIL MOB",Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.,"User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","We have received complaint from the ADS Partner that he had qualified three months of TN Phase- (June to Aug ), Team Nutrilite Jacket offer is not activated. Kindly do the needful. ADSP is eligible for the same.ADS Jacket Size NAME CITY STATE REGION EMAIL MOB-Product : Promotions and Programs : Team Nutrilite : Team Nutrilite Gift Promo Code Activation.",17
INC1661192,Please check why order ********** cannot do refund. Refund button is disable.,Refund is disable,"We were not able to replicate the reported issue.
Refund button was visible in POS to proceed for return.
Attached POS screenshot where the Refund button is visible.
Now caller able to refund for this order and confirmed to close the incident.",Please check why order ********** cannot do refund. Refund button is disable.-Refund is disable,18
INC1692880,Refer previous number,POS system still cannot release the Backorder. Kindly refer the attachement.,"We could see that stock status of the product for warehouse T09 has been updated to NoLongerAvailable by the user.
Due to which backorders are unable to release.
User has now updated the status for the item and able to release the backorders.
As per confirmation, marking the incident as resolved.",Refer previous number-POS system still cannot release the Backorder. Kindly refer the attachement.,19
INC1705147,SKU NOT DISPLAY IN POS,SKU NOT DISPLAY IN POS,"Delta was constant for last 7 days,
Same has been cleared.
Closing as per caller confirmation.",SKU NOT DISPLAY IN POS-SKU NOT DISPLAY IN POS,20
INC1645364,SKU 320224ID NOT DISPLAY IS POS.,SKU 320224ID NOT DISPLAY IS POS.,"Delta has been released, kindly verify now.",SKU 320224ID NOT DISPLAY IS POS.-SKU 320224ID NOT DISPLAY IS POS.,20
INC1705037,SKU NOT DISPLAY IN POS,SKU NOT DISPLAY IN POS,"Delta was constant for last 7 days for the sku and warehouse.
Same has been cleared now.
Closing as per caller confirmation over mail.",SKU NOT DISPLAY IN POS-SKU NOT DISPLAY IN POS,20
INC1664256,sku ID Not Display in POS,sku ID Not Display in POS,Delta has been cleared now. please verify the same.,sku ID Not Display in POS-sku ID Not Display in POS,20
INC1682411,"amway websiteDear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check and do the needful.","Dear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check",Please find attached registration contract for the user.,"amway websiteDear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check and do the needful.-Dear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check",21
INC1701366,"amway websiteDear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check and do the needful.","Dear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check and",Please find the attached pdf for registration contract for user,"amway websiteDear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check and do the needful.-Dear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check and",21
INC1667362,"AMWAY WEBSITEDear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check and do the needful.","Dear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check a",Please find attached registration contract for the user.,"AMWAY WEBSITEDear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check and do the needful.-Dear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check a",21
INC1679859,"AMWAY WEBSITEDear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check and do the needful.","Dear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check",Contract attached.,"AMWAY WEBSITEDear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check and do the needful.-Dear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check",21
INC1667334,"amway websiteDear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check and do the needful.","Dear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check and",Please find attached registration contract,"amway websiteDear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check and do the needful.-Dear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check and",21
INC1653443,"amway websiteDear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check and do the needful.","Dear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check a",Please find the attached Registration contract for the user and also uploaded in document section.,"amway websiteDear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check and do the needful.-Dear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check a",21
INC1660161,"AMWAY WEBSITEDear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check and do the needful.","Dear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check",Please find the attached registration contract for the user.,"AMWAY WEBSITEDear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check and do the needful.-Dear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check",21
INC1662232,"amway websiteDear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check and do the needful.","Dear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check",Please find the attached ADSP Registration contract form.,"amway websiteDear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check and do the needful.-Dear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check",21
INC1679860,"AMWAY WEBSITEDear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check and do the needful.","Dear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check",Please find the attached Registration contract form for the user.,"AMWAY WEBSITEDear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check and do the needful.-Dear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check",21
INC1653455,"amway websiteDear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check and do the needful.","Dear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check",Please find the attached Registration contract for the user and also uploaded in document section.,"amway websiteDear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check and do the needful.-Dear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check",21
INC1689895,"amway websiteDear Team, Received the below complaint that the ADSP Registration contract & E-digit ID card are not available in the documents section on the Amway website. Kindly check and do the needful.","Dear Team, Received the below complaint that the ADSP Registration contract & E-digit ID card are not available in the documents section on the Amway websit",Please find attached registration contract and digital card for the user.,"amway websiteDear Team, Received the below complaint that the ADSP Registration contract & E-digit ID card are not available in the documents section on the Amway website. Kindly check and do the needful.-Dear Team, Received the below complaint that the ADSP Registration contract & E-digit ID card are not available in the documents section on the Amway websit",21
INC1667292,"amway websiteDear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check and do the needful.","Dear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check a",Please find the attached registration contact for the user.,"amway websiteDear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check and do the needful.-Dear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check a",21
INC1690813,"AMWAY WEBSITEDear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check and do the needful.","Dear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check",Please find attached registration contract for the user.,"AMWAY WEBSITEDear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check and do the needful.-Dear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check",21
INC1679865,"AMWAY WEBSITEDear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check and do the needful.","Dear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check",Registration contract has been updated please check the same.,"AMWAY WEBSITEDear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check and do the needful.-Dear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check",21
INC1643584,"amway websiteDear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check and do the needful.Please provide us asap.Thanks","Dear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check a",Please find the attached pdf of registration contract for user .,"amway websiteDear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check and do the needful.Please provide us asap.Thanks-Dear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check a",21
INC1692079,"AMWAY WEBSITEDear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check and do the needful. Email ID","Dear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check",Please find attached registration contract for the user.,"AMWAY WEBSITEDear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check and do the needful. Email ID-Dear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check",21
INC1657381,"AMWAY WEBSITEDear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check and do the needful.","Dear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check a",Registration contract has been updated please check the same.,"AMWAY WEBSITEDear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check and do the needful.-Dear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check a",21
INC1667360,"AMWAY WEBSITEDear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check and do the needful.","Dear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check",please find attached registration contract for the user.,"AMWAY WEBSITEDear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check and do the needful.-Dear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check",21
INC1662216,"amway websiteDear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check and do the needful.","Dear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check",Please find the attached Registration contract for the user.,"amway websiteDear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check and do the needful.-Dear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check",21
INC1667355,"AMWAY WEBSITEDear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check and do the needful.","Dear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check a",please find attached,"AMWAY WEBSITEDear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check and do the needful.-Dear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check a",21
INC1658572,"amway websiteDear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check and do the needful.","Dear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check",Please find the attached registration contract form for user.,"amway websiteDear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check and do the needful.-Dear Team, Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website. Kindly check",21
INC1667427,"AMWAY WEBSITEDear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check and do the needful.","Dear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check and",Please find the attached ADSP Registration contract.,"AMWAY WEBSITEDear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check and do the needful.-Dear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check and",21
INC1663651,"AMWAY WEBSITEDear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check and do the needful.","Dear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check a",Please find the attached contract for user .,"AMWAY WEBSITEDear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check and do the needful.-Dear Team,Received the below complaint that the ADSP Registration contract is not available in the documents section on the Amway website.Kindly check a",21
INC1670168,ABO ALP profile : ******* stop at 7th cycle 1st element . Kindly assist to check & advise why ALP stopped in 2nd element. ABO wants to continue with 2nd element onwards.,ALP stop at 7th cycle 1st element,"We could see that 7th cycle has not created at all for the subs id- 177623 Only 6th cycle's last element got processed.
This is because the subscription plan ""530-000030"" in the given profile has ended in May 2023 and is INACTIVE now.
This is working as per expectation.
We have informed the same to the caller.
As per confirmation on MS teams, marking the incident as resolved.",ABO ALP profile : ******* stop at 7th cycle 1st element . Kindly assist to check & advise why ALP stopped in 2nd element. ABO wants to continue with 2nd element onwards.-ALP stop at 7th cycle 1st element,22
INC1681883,Payment Details Order no. display duplicate. please remove line.,remove Payment Details,"Hi @Petcharat Wangkiri,
The order created on WebMobile.
It created two PaymentTransactions with same requestId KB001_20231124_0115BCCB372DB996E32.
We have changed PaymentTransactions 200-268629031 to cancel. it is only one Payment Details now.
Closing this case as confirmed with @[Phongsiri Wongammarukhachok] over teams chat
Regards,
Aimee M Zhou",Payment Details Order no. display duplicate. please remove line.-remove Payment Details,23
INC1681512,I am not able to remove the renewal flag from the credit card on the account holder secondary account (Prenda Cambpell). Please remove so the renewal can go through from the Primary account on the next run.,Renewal not remove,"As a workaround, we have removed the RENEWAL tage from the co-applicant Prenda's account.
Meanwhile, this is an identified issue for which we already have a problem ticket PRB0075401 for the permanent fix.",I am not able to remove the renewal flag from the credit card on the account holder secondary account (Prenda Cambpell). Please remove so the renewal can go through from the Primary account on the next run.-Renewal not remove,23
INC1653226,Team Issue : Order # stuck since / - not able make payment Details: Order # ABO # GOO YOK PENG & LEE KOK KEERequired action . Why order could not proceed . Why order did not cancel off at EOD. Urgent - cancel the order so that ABO can make new reservation registration (Booking order) Thanks & Regards Sherryl,Order stuck since / - not able make payment,"As checked, order was already cancelled in hybris backoffice but full cancellation process was not ran due to which event was not sent to downline system.
We have now fixed the same and order is now cancelled in POS as well.
RCA : As per order process, it seems lke triggerRefundInfoCreatedEvent was triggered before full cancellation was under waiting state due to which issue was occured.",Team Issue : Order # stuck since / - not able make payment Details: Order # ABO # GOO YOK PENG & LEE KOK KEERequired action . Why order could not proceed . Why order did not cancel off at EOD. Urgent - cancel the order so that ABO can make new reservation registration (Booking order) Thanks & Regards Sherryl-Order stuck since / - not able make payment,24
INC1686358,Please assist to check as ABO claimed that ATOME order is successful but no order found in ASM.Order ID: O1859485769transaction date: credit card last digit:,"ATOME order successful, did not generate in Amway","As checked , there was no successful response for cart 10034315800 due to which cart got cancelled.
Gateway respCode"":""4093"",""respDesc"":""Trans Cannot be Completed"".
Please ask finance team to refund if payment is received at business end.","Please assist to check as ABO claimed that ATOME order is successful but no order found in ASM.Order ID: O1859485769transaction date: credit card last digit:-ATOME order successful, did not generate in Amway",25
INC1691185,"Team Issue: Payment deducted, order did not generateDetails: Order Number : ABO/APC Details : AINUR HAFIZAH BINTI ZAKARIA & MUHAMMAD NUR ASYRAFF BIN MOHD RIDZUAN GUNASEGARANResult Required Why order not generated - provide transaction logs Was notification sent - provide transaction logs Can the order be pushed for processing Status : Urgent Thanks & Regards Sherryl","Payment deducted, order did not generate","As verified for order-10034520632.
The order was successfully created and is now in the Confirmed state.
","Team Issue: Payment deducted, order did not generateDetails: Order Number : ABO/APC Details : AINUR HAFIZAH BINTI ZAKARIA & MUHAMMAD NUR ASYRAFF BIN MOHD RIDZUAN GUNASEGARANResult Required Why order not generated - provide transaction logs Was notification sent - provide transaction logs Can the order be pushed for processing Status : Urgent Thanks & Regards Sherryl-Payment deducted, order did not generate",25
INC1690651,SKU 117842V NO SHOW IN BACKOFFICE SYSTEM FOR T16 - WANGSA MAJU,SKU 117842V NO SHOW IN BACKOFFICE SYSTEM FOR T16 - WANGSA MAJU,"We have received feed for the product against warehouse T16 on dec 7th .
Now the product is visible in backoffice.
Please find attachment for more details.
As per confirmation, marking the incident as resolved.",SKU 117842V NO SHOW IN BACKOFFICE SYSTEM FOR T16 - WANGSA MAJU-SKU 117842V NO SHOW IN BACKOFFICE SYSTEM FOR T16 - WANGSA MAJU,26
INC1697303,"Please refer attachment file, Wastage event issue at back office - T14- Klang",T16 Wangsa Maju Wastage event issue,"Currently there are no invalid wastages to remove.
Once EBS consumes the shipped qty, wastage will get clear.
No action taken from Hybris.
Caller confirmed to close the incident.","Please refer attachment file, Wastage event issue at back office - T14- Klang-T16 Wangsa Maju Wastage event issue",26
INC1652280,"Name: M, ASHARANI Customer called and stated that they points are not getting uplift which is % when they are adding the product in cart, kindly please check and resolve the issue at the earliest.",Business: Points Enquiry.,"as of now this promotion has been deactivated in production environment as per shared requirement. So, user would be able to retry and avail this offer if the promotion is re-activated in Production","Name: M, ASHARANI Customer called and stated that they points are not getting uplift which is % when they are adding the product in cart, kindly please check and resolve the issue at the earliest.-Business: Points Enquiry.",27
INC1643695,"Dear Team, The ADSP has not cancelled the order# . Kindly check and update why the Nurti perk is showing . as redeemed. Please refer this : .",Business: Points Enquiry.,,"Dear Team, The ADSP has not cancelled the order# . Kindly check and update why the Nurti perk is showing . as redeemed. Please refer this : .-Business: Points Enquiry.",27
INC1695790,Points Enquiry: Please share the details why his PV are showing negative. Screenshot is being attached:,Business: Points Enquiry.,"We have made this deduction against the PV/BV which were given for 1st phase of SOP (May-July), in place of these PV/BV. AR has been credited to user's account. Also please ask user to use this AR balance by ",Points Enquiry: Please share the details why his PV are showing negative. Screenshot is being attached:-Business: Points Enquiry.,27
INC1680514,"Hi Team, ADSP has complained that . Nutriperks Points are showing deducted , however he has not redeemed it. As checked, Nutriperks points are deducted against , ADSP has made complete order payment. Please check and clarify the reason for deduction.",Business: Points Enquiry.,"Hi
Please be informed that the given order was a part of NLCP and another order of same NLCP was cancelled by user . As per design If any order from NLCP is cancelled the whole subscription gets cancelled, since user cancelled his order his subscription got cancelled and points for the previous order got reversed.
Regards","Hi Team, ADSP has complained that . Nutriperks Points are showing deducted , however he has not redeemed it. As checked, Nutriperks points are deducted against , ADSP has made complete order payment. Please check and clarify the reason for deduction.-Business: Points Enquiry.",27
INC1648616,"Dear Team, Both orders are active and not cancelled for the ADSP # As per the IT team, user has cancelled the SOP in order no. hence points have been adjusted. Kindly confirm whether the ADSP can return the old order and place a fresh order or not to avail the Nutri perks As the Nurti perk is showing as redeemed. Please refer this : .",Business: Points Enquiry.,Please suggest the user to return the order and create a new SOP for placing a new order. Also suggest to complete the 3 orders cycle of SOP for earning the Nutriperk.,"Dear Team, Both orders are active and not cancelled for the ADSP # As per the IT team, user has cancelled the SOP in order no. hence points have been adjusted. Kindly confirm whether the ADSP can return the old order and place a fresh order or not to avail the Nutri perks As the Nurti perk is showing as redeemed. Please refer this : .-Business: Points Enquiry.",27
INC1695278,"Hi Team,SHOWING NEGATIVE PV.",Business: Points Enquiry.,"we have made this deduction against the PV/BV which were given for 1st phase of SOP (), in place of these PV/BV, AR has been credited to user's account.","Hi Team,SHOWING NEGATIVE PV.-Business: Points Enquiry.",27
INC1687427,"amway website/bossDear Team, Verify Email ID showing as non verify please look into this issue and do rectify the same.","Dear Team, Verify Email ID showing as non verify please look into this issue and do rectify the same. PC No # - KUMAR, RAJEmail ID # raj2605k","Email id has been validated, kindly verify.","amway website/bossDear Team, Verify Email ID showing as non verify please look into this issue and do rectify the same.-Dear Team, Verify Email ID showing as non verify please look into this issue and do rectify the same. PC No # - KUMAR, RAJEmail ID # raj2605k",28
INC1648620,"Orders have been completely shipped from RP, but they are not reflected in Fareye. The status is 'Packaged' in POS/Hybris.Sr. No. WH Order No Order date POS Status","Orders have been completely shipped from RP, but they are not reflected in Fareye. The status is 'Packaged' in POS/Hybris. - (Critical - System Outage)","Hi Team,
Due to infra issue order was not pushed to Fareye.
We have repushed the order now.
Order status is shipped.","Orders have been completely shipped from RP, but they are not reflected in Fareye. The status is 'Packaged' in POS/Hybris.Sr. No. WH Order No Order date POS Status-Orders have been completely shipped from RP, but they are not reflected in Fareye. The status is 'Packaged' in POS/Hybris. - (Critical - System Outage)",29
INC1681458,As advised we have to opt in auto renewal from the primary account. According to this Wendy and Noel renewal is linked to Both account. I request for the renewal to be remove from wendy account.,I cannot remove auto renewal flag from Secondary Account (wendy.,"As a workaround, we have removed the RENEWAL tage from the co-applicant Wendy's account.
Meanwhile, this is an identified issue for which we already have a problem ticket PRB0075401 for the permanent fix.
Incident 'INC1681458' closed based on closure of task 'INC1681512'
As a workaround, we have removed the RENEWAL tage from the co-applicant Prenda's account.
Meanwhile, this is an identified issue for which we already have a problem ticket PRB0075401 for the permanent fix.",As advised we have to opt in auto renewal from the primary account. According to this Wendy and Noel renewal is linked to Both account. I request for the renewal to be remove from wendy account.-I cannot remove auto renewal flag from Secondary Account (wendy.,30
INC1686904,Please remove Card from the Secondary Account Holder (DAVID RAVI) under renewal. The renewal won't go through as this card is still linked to Secondary Account.,renewal flag won't remove from Secondary Account Holder (DAVID RAVI),"The RENEWAL tag has been removed from the reported card.
There is already a problem ticket PRB0075401 for this issue. ",Please remove Card from the Secondary Account Holder (DAVID RAVI) under renewal. The renewal won't go through as this card is still linked to Secondary Account.-renewal flag won't remove from Secondary Account Holder (DAVID RAVI),30
INC1694706,IBO is wanting to renew but wasn't able to mdue to the secondary applicant flag showing on the credit card. Are we able to remove the flag from the credit card linked to the Secondary Applicant so that the renewal can go through this friday.,Remove renewal flag from the Secondary Applicant,"As per the request, the RENEWAL tag has been removed from the reported card.
We do have a problem ticket PRB0075401 for the permanent fix.",IBO is wanting to renew but wasn't able to mdue to the secondary applicant flag showing on the credit card. Are we able to remove the flag from the credit card linked to the Secondary Applicant so that the renewal can go through this friday.-Remove renewal flag from the Secondary Applicant,30
INC1645290,"Hi Team, Please assist ADSP is unable to register new ADSP.",Business: Sponsor: Sponsor Capable.,"Account Synced,Please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screenshot","Hi Team, Please assist ADSP is unable to register new ADSP.-Business: Sponsor: Sponsor Capable.",31
INC1704893,ABO is unable to sponsor ADSP under her. There is an error. Kindly look into this,Business : Segmentation : ABO Sponsor Capable Inquiry.,"Blocks has been removed, please ask user to try now.",ABO is unable to sponsor ADSP under her. There is an error. Kindly look into this-Business : Segmentation : ABO Sponsor Capable Inquiry.,31
INC1694930,"Dear Team, Concern - The below ADSP is unable to sponsor PC & ADSP under them. Concern - Also, their status on the website is showing as PC. Please look into the same & do the needful.",Business: Sponsor: Sponsor Capable.,Required Sync and sync has been done. Please check.,"Dear Team, Concern - The below ADSP is unable to sponsor PC & ADSP under them. Concern - Also, their status on the website is showing as PC. Please look into the same & do the needful.-Business: Sponsor: Sponsor Capable.",31
INC1681051,ADSP unable to sponsor though there is no sponsor blocks.. Getting below error. Kindly support .,Business: Sponsor: Sponsor Capable.,"Please try now, user will now be able to sponsor PC/ADR",ADSP unable to sponsor though there is no sponsor blocks.. Getting below error. Kindly support .-Business: Sponsor: Sponsor Capable.,31
INC1689725,ADSP is unable to sponsor PC under him. Kindly look into this.,Business : Segmentation : Make ABO PC Sponsor Capable.,"Account Synced, please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist, please let us know with error screenshot.",ADSP is unable to sponsor PC under him. Kindly look into this.-Business : Segmentation : Make ABO PC Sponsor Capable.,31
INC1647858,"ADSP not able to join PC /ADSP , getting message as he ia unauthorized to sponsor",Business: Sponsor: Sponsor Capable.,"Account Synced,Please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screenshot.","ADSP not able to join PC /ADSP , getting message as he ia unauthorized to sponsor-Business: Sponsor: Sponsor Capable.",31
INC1702489,"Dear Team, The below ADSP is unable to sponsor ADSPs under her as the error appears as ""This user is not authorized for sponsorship"". The screenshot is given below for your reference. Kindly check and rectify the ADSP sponsoring issue. Login ID:",Business: Sponsor: Sponsor Capable.,"SYNC done, ask user to try again sponsoring PC","Dear Team, The below ADSP is unable to sponsor ADSPs under her as the error appears as ""This user is not authorized for sponsorship"". The screenshot is given below for your reference. Kindly check and rectify the ADSP sponsoring issue. Login ID:-Business: Sponsor: Sponsor Capable.",31
INC1690732,New ADSP unable to sponsor to PC. Please do the needful.,Business: Sponsor: Sponsor Capable.,Required Sync and Sync has been done. Please verify the same.,New ADSP unable to sponsor to PC. Please do the needful.-Business: Sponsor: Sponsor Capable.,31
INC1692139,"As per the customer she has already completed Annual Sales Criteria but not able to sponsor. Receiving error message ""This person does not have sponsoring rights. Please connect back with the person or enter another number.","Business: Sponsor: Sponsor Capable.,","Sponsor blocks were there, due to ASC run some data issue was there.","As per the customer she has already completed Annual Sales Criteria but not able to sponsor. Receiving error message ""This person does not have sponsoring rights. Please connect back with the person or enter another number.-Business: Sponsor: Sponsor Capable.,",31
INC1685489,"customer called and stated they are getting sponsor block while trying to add new pc, kindly check and help with the resolution at earliest.",Business : Segmentation : Make ABO PC Sponsor Capable.,"Account Synced, Please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist, please let us know with error screenshot.","customer called and stated they are getting sponsor block while trying to add new pc, kindly check and help with the resolution at earliest.-Business : Segmentation : Make ABO PC Sponsor Capable.",31
INC1654249,"Dear Team, The ADSP- is joining the new ADSP under them but getting the attached error. The new ADSP details are as follows which is matching with the deleted PC. (the details of earlier PC account are shared below). Please check & do the needful.",Business : ABO/PC/ADR Registration : ABOABO Sponsor capable Enquiry.,"tried registering with ADR no errors found, Please ask user to try now ","Dear Team, The ADSP- is joining the new ADSP under them but getting the attached error. The new ADSP details are as follows which is matching with the deleted PC. (the details of earlier PC account are shared below). Please check & do the needful.-Business : ABO/PC/ADR Registration : ABOABO Sponsor capable Enquiry.",31
INC1663692,ABO is unable to sponsor ADSP. Kindly look into this.,Business: Sponsor: Sponsor Capable.,Please find the attached screenshot user able to sponsor.,ABO is unable to sponsor ADSP. Kindly look into this.-Business: Sponsor: Sponsor Capable.,31
INC1679272,"Dear Team,is trying to change his sponsor, however he is unable to change due to below error. It is saying is not authorized for sponsoring.",Business : Segmentation : ABO Sponsor Capable Inquiry.,"As checked is able to sponsor .
Also user has changed there sponsor to .
PFA screenshot for your reference.","Dear Team,is trying to change his sponsor, however he is unable to change due to below error. It is saying is not authorized for sponsoring.-Business : Segmentation : ABO Sponsor Capable Inquiry.",31
INC1678772,"customer called and stated that they are unable to sponsor PC under them, the error is showing as contact customer care from past week. kindly please check and help with this.",Business : Segmentation : Make ABO PC Sponsor Capable.,"Account Synced, Please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist, please let us know with error screenshot.","customer called and stated that they are unable to sponsor PC under them, the error is showing as contact customer care from past week. kindly please check and help with this.-Business : Segmentation : Make ABO PC Sponsor Capable.",31
INC1701374,"Hi Team,customer upline called and stated that the customer is not able to sponsor PC as he is facing an error of "" this user is not authorized for sponsorship"" kindly check and help us with the resolution.",Business : Segmentation : Make ABO PC Sponsor Capable.,sync has been done please ask user try now try again.,"Hi Team,customer upline called and stated that the customer is not able to sponsor PC as he is facing an error of "" this user is not authorized for sponsorship"" kindly check and help us with the resolution.-Business : Segmentation : Make ABO PC Sponsor Capable.",31
INC1679275,ADSP unable to sponsor due ADR sponsor block enabled.. Checked history and found PC converted to ADSP on but Old block still active. Kindly support,Business: Sponsor: Sponsor Capable.,Block has been removed please ask user to try again now .,ADSP unable to sponsor due ADR sponsor block enabled.. Checked history and found PC converted to ADSP on but Old block still active. Kindly support-Business: Sponsor: Sponsor Capable.,31
INC1690017,was unable to sponsor pc error screenshot was attached.,Business: Sponsor: Sponsor Capable.,Sync from MDMS ,was unable to sponsor pc error screenshot was attached.-Business: Sponsor: Sponsor Capable.,31
INC1675747,ABO unable to sponsor. Requesting to kindly look into this.,Business: Sponsor: Sponsor Capable.,User is having sponsor block and now it has been removed please try again.,ABO unable to sponsor. Requesting to kindly look into this.-Business: Sponsor: Sponsor Capable.,31
INC1648801,Unable to sponsor PC. Kindly do the needful.There is no block in customer's profile. Requesting support from IT,Business: Sponsor: Sponsor Capable.,"Account Synced,Please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screenshot.",Unable to sponsor PC. Kindly do the needful.There is no block in customer's profile. Requesting support from IT-Business: Sponsor: Sponsor Capable.,31
INC1701384,ADSP is unable to sponsor PC under her. Kindly look into this,Business : Segmentation : Make ABO PC Sponsor Capable.,sync has been done please ask user try now try again.,ADSP is unable to sponsor PC under her. Kindly look into this-Business : Segmentation : Make ABO PC Sponsor Capable.,31
INC1706421,ADS unable to sponsor. see the screen shot.,Business: Sponsor: Sponsor Capable.,Required sync and sync has been done please check.,ADS unable to sponsor. see the screen shot.-Business: Sponsor: Sponsor Capable.,31
INC1641971,ADSP has completed ASC criteria but showing as not complted. ADSP is unable to sponsor now. Request you to make ADSP sponsor capable.,Business: Sponsor: Sponsor Capable.,"Blocks has been removed, please ask user to try now.",ADSP has completed ASC criteria but showing as not complted. ADSP is unable to sponsor now. Request you to make ADSP sponsor capable.-Business: Sponsor: Sponsor Capable.,31
INC1645512,"Dear Team, has completed his annual sales criteria but he is not able to sponsor. Kindly check and resolve.",Business : Segmentation : ABO Sponsor Capable Inquiry.,"Account Synced,Please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screenshot","Dear Team, has completed his annual sales criteria but he is not able to sponsor. Kindly check and resolve.-Business : Segmentation : ABO Sponsor Capable Inquiry.",31
INC1648775,"ADSP is unable to sponsor, kindly look into it.",Business: Sponsor: Sponsor Capable.,"Account Synced,Please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screenshot.","ADSP is unable to sponsor, kindly look into it.-Business: Sponsor: Sponsor Capable.",31
INC1643785,As per ticket no# it has been resolved. But concern ADS unable to sponsor till date. Need an immediate response on it. It's urgentPlease refer this : .,Business: Sponsor: Sponsor Capable.,Blocks has been removed please ask user to try now.,As per ticket no# it has been resolved. But concern ADS unable to sponsor till date. Need an immediate response on it. It's urgentPlease refer this : .-Business: Sponsor: Sponsor Capable.,31
INC1641970,"Concern ADS completed the ASC successfully, but he is unable to sponsor any more. Please do the needful.",Business: Sponsor: Sponsor Capable.,"Hi
User is able to sponsor, kindly check.
Regards","Concern ADS completed the ASC successfully, but he is unable to sponsor any more. Please do the needful.-Business: Sponsor: Sponsor Capable.",31
INC1694181,"Unable to sponsor , please check & resolveERROR message : This user is not authorized for sponsorship.",Business: Sponsor: Sponsor Capable.,"Blocks has been removed for the user.
Please ask user to try now.","Unable to sponsor , please check & resolveERROR message : This user is not authorized for sponsorship.-Business: Sponsor: Sponsor Capable.",31
INC1679278,has submitted the CMA documents in store.Please make him sponsor capable.,Business : Segmentation : Make ABO PC Sponsor Capable.,"AS checked the sponsor block has been removed user is able to sponsor please verify the same.
",has submitted the CMA documents in store.Please make him sponsor capable.-Business : Segmentation : Make ABO PC Sponsor Capable.,31
INC1647852,"Customer called and stated that they are not able to sponsor PC as they are getting the pop up, This user is not authorized for sponsorship, kindly please check and resolve the issue at the earliest.",Business : Segmentation : Make ABO PC Sponsor Capable.,"Hi Team,
is able to sponsor now.
Please ask the user to try again,
Please feel free to raise new incident in case of any issue.","Customer called and stated that they are not able to sponsor PC as they are getting the pop up, This user is not authorized for sponsorship, kindly please check and resolve the issue at the earliest.-Business : Segmentation : Make ABO PC Sponsor Capable.",31
INC1689744,"Customer called and stated that they are not able to PC Sponsor as they are getting a pop up that this user is not authorize for Sponsor, kindly check and solve this issue.",Business : Segmentation : Make ABO PC Sponsor Capable.,"Account Synced, please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist, please let us know with error screenshot.","Customer called and stated that they are not able to PC Sponsor as they are getting a pop up that this user is not authorize for Sponsor, kindly check and solve this issue.-Business : Segmentation : Make ABO PC Sponsor Capable.",31
INC1698961,"Dear Team, The ADSP is unable to sponsor anybody, getting the below attached error.As per the BOSS screen, no sponsoring blocking ares showing for this ADSP.",Business : ABO/PC/ADR Registration : ABOABO Sponsor capable Enquiry.,The issue has been resolved. The block deletion has been done. Please check.,"Dear Team, The ADSP is unable to sponsor anybody, getting the below attached error.As per the BOSS screen, no sponsoring blocking ares showing for this ADSP.-Business : ABO/PC/ADR Registration : ABOABO Sponsor capable Enquiry.",31
INC1689726,The ADSP unable to sponsor.,Business: Sponsor: Sponsor Capable.,"Account Synced, please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist, please let us know with error screenshot.",The ADSP unable to sponsor.-Business: Sponsor: Sponsor Capable.,31
INC1660792,"ADSP is unable to sponsor, please find the error screenshot.............",Business: Sponsor: Sponsor Capable.,"Account Synced,Please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screenshot.","ADSP is unable to sponsor, please find the error screenshot.............-Business: Sponsor: Sponsor Capable.",31
INC1676804,"Dear Team, As per record, status should be PC, however it is showing as ADSP. Kindly check and update.",Business : Segmentation : ABO Sponsor Capable Inquiry.,"Hi
Please be informed that blocks have now been deleted and the user is able to sponsor
Regards","Dear Team, As per record, status should be PC, however it is showing as ADSP. Kindly check and update.-Business : Segmentation : ABO Sponsor Capable Inquiry.",31
INC1694261,"Hi Team,The user is not able sponsor.please find the attached data.",Business: Sponsor: Sponsor Capable.,"Account Synced ,Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.","Hi Team,The user is not able sponsor.please find the attached data.-Business: Sponsor: Sponsor Capable.",31
INC1702280,unable to sponsor PC as the status in Website reflecting as Not Eligible.. Where in the BOSS status is ADR.,Business : Segmentation : Make ABO PC Sponsor Capable.,"Profile has been synced, please ask suer to try now.
Earlier the Business Nature was Member in account table whereas ADR in Party Table.",unable to sponsor PC as the status in Website reflecting as Not Eligible.. Where in the BOSS status is ADR.-Business : Segmentation : Make ABO PC Sponsor Capable.,31
INC1658658,Customer unable to do sponsoring due to an error. Please do the needful.,Business: Sponsor: Sponsor Capable.,"Profile has been synced, please ask user to try now.",Customer unable to do sponsoring due to an error. Please do the needful.-Business: Sponsor: Sponsor Capable.,31
INC1653496,"Hi Team, Tried our luck now but unable to register. Attaching screenshot.. Tried both in Desktop & MOB too.. Same issue.",Business : ABO/PC/ADR Registration : ABOABO Sponsor capable Enquiry.,"As we checked ABO is able to sponsor. Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.","Hi Team, Tried our luck now but unable to register. Attaching screenshot.. Tried both in Desktop & MOB too.. Same issue.-Business : ABO/PC/ADR Registration : ABOABO Sponsor capable Enquiry.",31
INC1702275,ADSP is unable to Sponsor please find the error message,Business : ABO/PC/ADR Registration : ABOABO Sponsor capable Enquiry.,"Blocks removed now, please try again to sponsor.",ADSP is unable to Sponsor please find the error message-Business : ABO/PC/ADR Registration : ABOABO Sponsor capable Enquiry.,31
INC1645275,"INCN [DO NOT DELETE THIS LINE] Customer called and stated that they are not able to sponsor PC as they are getting a pop up This user is not authorized to sponsorship, kindly please check and do the needful as soon as possible.",Business : Segmentation : Make ABO PC Sponsor Capable.,"Account Synced,Please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screenshot","INCN [DO NOT DELETE THIS LINE] Customer called and stated that they are not able to sponsor PC as they are getting a pop up This user is not authorized to sponsorship, kindly please check and do the needful as soon as possible.-Business : Segmentation : Make ABO PC Sponsor Capable.",31
INC1681836,have cma documents submitted at skol adc make him sponsor capable.,Business : Segmentation : Make ABO PC Sponsor Capable.,Please ask user to try again as sync has done.,have cma documents submitted at skol adc make him sponsor capable.-Business : Segmentation : Make ABO PC Sponsor Capable.,31
INC1652292,ADSP completed ASC criteria but unable to sponsor. Request you to check and make ADSP sponsor capable.,Business: Sponsor: Sponsor Capable.,Sponsor block has been removed now please ask user to try again.,ADSP completed ASC criteria but unable to sponsor. Request you to check and make ADSP sponsor capable.-Business: Sponsor: Sponsor Capable.,31
INC1658456,ABO not able to sponsor customer .Please look into this.Screenshot attached.,Business: Sponsor: Sponsor Capable.,"Profile has been synced, please ask user to try now.",ABO not able to sponsor customer .Please look into this.Screenshot attached.-Business: Sponsor: Sponsor Capable.,31
INC1701763,"Dear Team, The ADSP is unable to sponsor anybody under them. Getting the below attached error.",Business : ABO/PC/ADR Registration : ABOABO Sponsor capable Enquiry.,"Profile has been synced, please ask user to try now.","Dear Team, The ADSP is unable to sponsor anybody under them. Getting the below attached error.-Business : ABO/PC/ADR Registration : ABOABO Sponsor capable Enquiry.",31
INC1650385,"Dear Team, There is no issue with the PC sponsoring now. But the is still not able to sponsor any ADSPs. Please refer this : .",Business: Sponsor: Sponsor Capable.,Block has been removed please ask user to try again.,"Dear Team, There is no issue with the PC sponsoring now. But the is still not able to sponsor any ADSPs. Please refer this : .-Business: Sponsor: Sponsor Capable.",31
INC1663373,ADSP try to registered ADSP under her but attached error showing.Kindly look into this matter and resolve it.,Business: Sponsor: Sponsor Capable.,"Account Synced,Please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screenshot.",ADSP try to registered ADSP under her but attached error showing.Kindly look into this matter and resolve it.-Business: Sponsor: Sponsor Capable.,31
INC1703895,Make ABO PC Sponsor Capable ADSP is sponsor incapable But in Boss its showing Sponsor Capable Please check and arrange so that ADSP can sponsor,Business : Segmentation : Make ABO PC Sponsor Capable.,"Earlier Business nature was Member in Account table whereas ADR in Party table.
Profile has been synced, please ask user to try now.",Make ABO PC Sponsor Capable ADSP is sponsor incapable But in Boss its showing Sponsor Capable Please check and arrange so that ADSP can sponsor-Business : Segmentation : Make ABO PC Sponsor Capable.,31
INC1668477,As per conversation with adsp not able to sponsor ADR this problem is still pending kindly find the screenshot.,Business: Sponsor: Sponsor Capable.,"Account Synced,Please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screenshot.
",As per conversation with adsp not able to sponsor ADR this problem is still pending kindly find the screenshot.-Business: Sponsor: Sponsor Capable.,31
INC1680445,ADSP trying to sponsor customer is getting message as ' The user is not authorized to sponsorship,Business: Sponsor: Sponsor Capable.,"Blocks removed now, please ask user to try now,
It was due to MDMS block placed on 16/09/2023",ADSP trying to sponsor customer is getting message as ' The user is not authorized to sponsorship-Business: Sponsor: Sponsor Capable.,31
INC1678477,"Customer called and stated they are not able to sponsor to the ADSP as they are getting a pop up that unexpected error from past one month, as they have changed the device and tried but still, they are facing the same issue. kindly please check and help as soon as possible.",Business : Segmentation : Make ABO PC Sponsor Capable.,"Account Synced,Please find the attached screen shot.
Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screenshot.","Customer called and stated they are not able to sponsor to the ADSP as they are getting a pop up that unexpected error from past one month, as they have changed the device and tried but still, they are facing the same issue. kindly please check and help as soon as possible.-Business : Segmentation : Make ABO PC Sponsor Capable.",31
INC1702500,ADSP not able to sponsor new PC. Pls. do the sponsor capable.Pls. find the screen shot shared by ADSP.,Business: Sponsor: Sponsor Capable.,"Earlier Business nature was Member in Account table whereas ADR in Party table.
Profile has been synced, please ask user to try now.",ADSP not able to sponsor new PC. Pls. do the sponsor capable.Pls. find the screen shot shared by ADSP.-Business: Sponsor: Sponsor Capable.,31
INC1650379,The ADSP is still unable to sponsor. Please find the attached details.Please refer this : .,Business: Sponsor: Sponsor Capable.,Block has been removed please ask user to now try again.,The ADSP is still unable to sponsor. Please find the attached details.Please refer this : .-Business: Sponsor: Sponsor Capable.,31
INC1651540,"Hi Team, ADSP complained that he is not able to sponsor ADSPs/PCs under him. System throws an error "" Unexpected error occurred"". Kindly check and support.",Business : ABO/PC/ADR Registration : ABOABO Sponsor capable Enquiry.,"As checked user is able to sponsor, please ask user to try again.","Hi Team, ADSP complained that he is not able to sponsor ADSPs/PCs under him. System throws an error "" Unexpected error occurred"". Kindly check and support.-Business : ABO/PC/ADR Registration : ABOABO Sponsor capable Enquiry.",31
INC1650187,Urgent. Please resolve a.s.a.p. We need to update product price. Thank you. (UAT2 works well. no issue),Unable to search SKU number,"We are able to search reported SKU in backoffice.
expand the search bar and search the SKU in 'article number' field.
Caller confirmed to close the incident.",Urgent. Please resolve a.s.a.p. We need to update product price. Thank you. (UAT2 works well. no issue)-Unable to search SKU number,32
INC1676476,"ISSUE : APC would like to know why there is a message "" You have successfully enrolled to APC membership Free Renewal Promotion and your APCship will be auto-renewed during grace renewal period ( month before expired month). Please do not proceed any manual/self-membership renewal."" DETAILS : YONG YOKE HUIAmway ID : PW : Amway5153ATTACHED FILE : Kindly refer to attached message for your references.",APC renewal inq,"Gujeong and business team has updated the end date for the PRM APR1665_renewal to Oct 2024.
lynxMSBFreeRenewalJob_MY cronjob has picked the user for free renewal successfully. ","ISSUE : APC would like to know why there is a message "" You have successfully enrolled to APC membership Free Renewal Promotion and your APCship will be auto-renewed during grace renewal period ( month before expired month). Please do not proceed any manual/self-membership renewal."" DETAILS : YONG YOKE HUIAmway ID : PW : Amway5153ATTACHED FILE : Kindly refer to attached message for your references.-APC renewal inq",33
INC1668863,"+ + : Abo can buy PRM discount gift item (293643KM Artistry eye care machine % off) as normal item inside order==> pls help to check for this issuePRM code:APR3545_PHASE1_123784_123796KM_FIREAPR3545_PHASE1_123784_123796KM_POPUPAPR3545_PHASE2_123784_123796KM_FIREAPR3545_PHASE2_123784_123796KM_POPUPAPR3545_PHASE3_123784_123796KM_FIREAPR3545_PHASE3_123784_123796KM_POPUPBuy Artistry Renewing Eyecream, BUY Eye Care Machine % OFFBuy Artistry Hydrating Eyecream, BUY Eye Care Machine % OFF",Abo can buy PRM discount gift item (293643KM Artistry eye care machine % off) as normal item inside order,"
We checked and found that the item added in the cart is through premium item price that is 50% discount.
WE checked in the logs and found that is added through the premiumitem(attached logs)
However, the promotion result is not captured in the order.
These orders and their cart is created during the release of october and we suspect this reason is for the issue.
For users, we request you to kindly ask for return and handle manually.
For now, we would like to mark the Incident as resolved","+ + : Abo can buy PRM discount gift item (293643KM Artistry eye care machine % off) as normal item inside order==> pls help to check for this issuePRM code:APR3545_PHASE1_123784_123796KM_FIREAPR3545_PHASE1_123784_123796KM_POPUPAPR3545_PHASE2_123784_123796KM_FIREAPR3545_PHASE2_123784_123796KM_POPUPAPR3545_PHASE3_123784_123796KM_FIREAPR3545_PHASE3_123784_123796KM_POPUPBuy Artistry Renewing Eyecream, BUY Eye Care Machine % OFFBuy Artistry Hydrating Eyecream, BUY Eye Care Machine % OFF-Abo can buy PRM discount gift item (293643KM Artistry eye care machine % off) as normal item inside order",34
INC1660649,"received a request from ADSP regarding change of mob # no. due to sim block her mob no is not working, now adsp wants to update the new mob #",Business : Information Change : Mobile Number/Email ID.,"The number requested by user is already linked with the user .
PFA screenshot for your reference.
Plese ask user to provide an unique number with new ticket or try with RESET ID.","received a request from ADSP regarding change of mob # no. due to sim block her mob no is not working, now adsp wants to update the new mob #-Business : Information Change : Mobile Number/Email ID.",35
INC1663697,"Hi Team, Primary Applicant ID Card is not updated in the website. Request you to check and do the needful.",Business : Information Change : ID Cards Issue.,Please find the attached digital id card.,"Hi Team, Primary Applicant ID Card is not updated in the website. Request you to check and do the needful.-Business : Information Change : ID Cards Issue.",35
INC1665835,"Hi Team, Kindly share the Amway ID Card of below mentioned ADSP as on urgent basis.",Business : Information Change : ID Cards Issue.,Please find the attached digital ID card for the user.,"Hi Team, Kindly share the Amway ID Card of below mentioned ADSP as on urgent basis.-Business : Information Change : ID Cards Issue.",35
INC1653758,wrong expiry showing in ID card. kindly update id card with correct expiry,Business : Information Change : ID Cards Issue.,As checked digital card with expiry 31-12-2023 is already been uploaded for the user on website.,wrong expiry showing in ID card. kindly update id card with correct expiry-Business : Information Change : ID Cards Issue.,35
INC1663367,ADSP is not getting her E card in website. She is getting only Co-applicant Ecard on documents section.,Business : Information Change : ID Cards Issue.,"digital card attached for primary applicant, soon will be visible on web",ADSP is not getting her E card in website. She is getting only Co-applicant Ecard on documents section.-Business : Information Change : ID Cards Issue.,35
INC1653625,Wrong expiry is showing in ID card provided. kindly provide card with correct expiry.,Business : Information Change : ID Cards Issue.,Updated Digi Card has been uploaded. Kindly ask user to verify.,Wrong expiry is showing in ID card provided. kindly provide card with correct expiry.-Business : Information Change : ID Cards Issue.,35
INC1664562,"Hi Team, The Primary Applicant ID card is not available on the website. Kindly share the same and upload it on the website in the respective ADSP's web account.",Business : Information Change : ID Cards Issue.,Card uploaded ,"Hi Team, The Primary Applicant ID card is not available on the website. Kindly share the same and upload it on the website in the respective ADSP's web account.-Business : Information Change : ID Cards Issue.",35
INC1674411,Please upload the Current Primary applicant ID card. It is required for FSSAI.,Business : Information Change : ID Cards Issue.,PFA digital card for the user same has been uploaded on website too.,Please upload the Current Primary applicant ID card. It is required for FSSAI.-Business : Information Change : ID Cards Issue.,35
INC1645644,"Dear Team, Please assist in sharing the digital ID card and upload the same in the ADSP profile.",Business : Information Change : ID Cards Issue.,"Digital card has been uploaded on website, please ask user to verify now.","Dear Team, Please assist in sharing the digital ID card and upload the same in the ADSP profile.-Business : Information Change : ID Cards Issue.",35
INC1699735,"Customer called and stated that in customer account customer is not receiving customer name id card, co applicant is card is visible there in the document, kindly check and help.",Business : Information Change : ID Cards Issue.,Please find the attached Id card also uploaded in boss.,"Customer called and stated that in customer account customer is not receiving customer name id card, co applicant is card is visible there in the document, kindly check and help.-Business : Information Change : ID Cards Issue.",35
INC1653479,"Hi Team, Please remove mobile number/email id from below ADSP account, the number and email id belongs to someone else who is not associated with amway.",Business : Information Change : Mobile Number/Email ID.,"they are logging using the number , this cannot be changed as if they can login they have the OTP coming on that number , coordinate with the ABO ","Hi Team, Please remove mobile number/email id from below ADSP account, the number and email id belongs to someone else who is not associated with amway.-Business : Information Change : Mobile Number/Email ID.",35
INC1641915,Some random number reflecting as contact number. Pls make the changes and update the mobile number- on urgent basis since customer want to upload FSSAI details in site. Unable to reset login id since his DOB year is which isn't available to select.,Business : Information Change : Mobile Number/Email ID.,"Number has been updated as per the request, please ask user to try now using FORGET PASSOWORD.
If issue still persists feel free to raise anew ticket with error screenshot.",Some random number reflecting as contact number. Pls make the changes and update the mobile number- on urgent basis since customer want to upload FSSAI details in site. Unable to reset login id since his DOB year is which isn't available to select.-Business : Information Change : Mobile Number/Email ID.,35
INC1653486,"Dear Team, Kindly provide the digital ID card in the name of the Primary applicant as on the website the ID care is available in the name of the co-applicant, and ADSP is requesting to provide the ID card in the name of the Primary applicant.",Business : Information Change : ID Cards Issue.,Please find the attached digital card for TRIDIP KUMAR PAUL.,"Dear Team, Kindly provide the digital ID card in the name of the Primary applicant as on the website the ID care is available in the name of the co-applicant, and ADSP is requesting to provide the ID card in the name of the Primary applicant.-Business : Information Change : ID Cards Issue.",35
INC1670927,Please update the mobile number of PC as he is unable to login in website,Business : Information Change : Mobile Number/Email ID.,The given mobile number is already linked with another account please find the attached screenshot.,Please update the mobile number of PC as he is unable to login in website-Business : Information Change : Mobile Number/Email ID.,35
INC1674413,Only Co-applicant digital ID card available in the Amway Website. Please upload Primary applicant ID card in the Website as FSSAI authority is asking for Digital ID card,Business : Information Change : ID Cards Issue.,PFA digital card for the user same has been uploaded on website too.,Only Co-applicant digital ID card available in the Amway Website. Please upload Primary applicant ID card in the Website as FSSAI authority is asking for Digital ID card-Business : Information Change : ID Cards Issue.,35
INC1675996,"Dear Team, Kindly check and confirm, why has received Trade Discount related email.",Business : Information Change : Mobile Number/Email ID,"PLease ignore the mail, it was triggered due to some technical glitch","Dear Team, Kindly check and confirm, why has received Trade Discount related email.-Business : Information Change : Mobile Number/Email ID",35
INC1701731,"customer called and stated that when they are trying to download the id card, the id card is coming in the name of co-applicant, but the main applicants' details are not reflecting. kindly check and help out with the resolution as soon as possible.",Business : Information Change : ID Cards Issue.,"PFA digital card for your reference.
Also same is reflecting over website too for main as well as co-applicant.","customer called and stated that when they are trying to download the id card, the id card is coming in the name of co-applicant, but the main applicants' details are not reflecting. kindly check and help out with the resolution as soon as possible.-Business : Information Change : ID Cards Issue.",35
INC1647861,Kindly share the Digital E Card with updated validity. The existing one has validity up to .. Message Please provide Latest Digital E Card with updated validity. The existing one has validity up to ..,Business : Information Change : ID Cards Issue.,Updated Digi Card has been uploaded. Kindly ask user to verify.,Kindly share the Digital E Card with updated validity. The existing one has validity up to .. Message Please provide Latest Digital E Card with updated validity. The existing one has validity up to ..-Business : Information Change : ID Cards Issue.,35
INC1668826,In adsp profile only co-applicant digital id card is showing but main applicant(sunanda das) digital id card is not showing. please provide the digital id card of main applicant urgently because she need to upload the id card in fassi revert section.,Business : Information Change : ID Cards Issue.,Please find the attached digital Id Card.,In adsp profile only co-applicant digital id card is showing but main applicant(sunanda das) digital id card is not showing. please provide the digital id card of main applicant urgently because she need to upload the id card in fassi revert section.-Business : Information Change : ID Cards Issue.,35
INC1660699,Hi Team the Main applicant ID card is not uploaded on the website. Please check & share the same,Business : Information Change : ID Cards Issue.,Please find the attached Digital ID card.,Hi Team the Main applicant ID card is not uploaded on the website. Please check & share the same-Business : Information Change : ID Cards Issue.,35
INC1645495,"Hi Team,Please issue ID DIGITAL card .",Business : Information Change : ID Cards Issue.,"Digital card has been uploaded, kindly verify.","Hi Team,Please issue ID DIGITAL card .-Business : Information Change : ID Cards Issue.",35
INC1649451,"Hi Team, ADSP complained that the incorrect name is reflected in the Digital ID card which is uploaded in the ADSP's profile on the website. Kindly check and upload the ID card with the correct name as per the records. Note: CMA was done for the case/Name in . ADSP# - BISWAS, DEVASHREE & DEBNATH, RUPESH",Business : Information Change : ID Cards Issue.,Updated Digi Card has been uploaded. Kindly ask user to verify.,"Hi Team, ADSP complained that the incorrect name is reflected in the Digital ID card which is uploaded in the ADSP's profile on the website. Kindly check and upload the ID card with the correct name as per the records. Note: CMA was done for the case/Name in . ADSP# - BISWAS, DEVASHREE & DEBNATH, RUPESH-Business : Information Change : ID Cards Issue.",35
INC1642962,ADSP Wants her Amway Distributor ID card please do the needful.,Business : Information Change : ID Cards Issue.,Please find attached digital card for the user.,ADSP Wants her Amway Distributor ID card please do the needful.-Business : Information Change : ID Cards Issue.,35
INC1655283,Kindly share the ID card in the name of co-app ADSP,Business : Information Change : ID Cards Issue.,PFA digital card for the user.,Kindly share the ID card in the name of co-app ADSP-Business : Information Change : ID Cards Issue.,35
INC1653526,OLD Expiry is mentioned in card. kindly provide correct expiry in ID card for fssai registration.,Business : Information Change : ID Cards Issue.,Updated Digi Card has been uploaded. Kindly ask user to verify.,OLD Expiry is mentioned in card. kindly provide correct expiry in ID card for fssai registration.-Business : Information Change : ID Cards Issue.,35
INC1663696,Only co app Amway ID is available in WEBSITE.. ADSP is req for ID in main app to be uploaded on priority. As she has to upload in FSSAI site.,Business : Information Change : ID Cards Issue.,Please find the attached digital id card.,Only co app Amway ID is available in WEBSITE.. ADSP is req for ID in main app to be uploaded on priority. As she has to upload in FSSAI site.-Business : Information Change : ID Cards Issue.,35
INC1647618,Request you to delete all data from the Site As the Same person having another PC using same number. Now PC wants to convert herself into ADSP but while trying to recover password using forgot password option the following message is coming.,Business : Information Change : Mobile Number/Email ID.,Please ask user to now try again as SRE deletion has been done .,Request you to delete all data from the Site As the Same person having another PC using same number. Now PC wants to convert herself into ADSP but while trying to recover password using forgot password option the following message is coming.-Business : Information Change : Mobile Number/Email ID.,35
INC1653528,Please correct the wrong expiry provided in ID card,Business : Information Change : ID Cards Issue.,Updated Digi Card has been uploaded. Kindly ask user to verify.,Please correct the wrong expiry provided in ID card-Business : Information Change : ID Cards Issue.,35
INC1653627,Wrong expiry is showing in ID card provided. kindly provide card with correct expiry.,Business : Information Change : ID Cards Issue.,Please ask user to check as digital card has been updated .,Wrong expiry is showing in ID card provided. kindly provide card with correct expiry.-Business : Information Change : ID Cards Issue.,35
INC1685314,"Hi Team, The existing mobile number is not in use. ADS want to change the new mobile number. Find the details as below. Kindly change the new mobile number in the system and confirm.",Business : Information Change : Mobile Number/Email ID.,Mobile number has been updated as per request .,"Hi Team, The existing mobile number is not in use. ADS want to change the new mobile number. Find the details as below. Kindly change the new mobile number in the system and confirm.-Business : Information Change : Mobile Number/Email ID.",35
INC1643701,"Dear Team, Please assist in sharing the digital ID card of the below ADSP.",Business : Information Change : ID Cards Issue.,Please find the attached Digital ID card for the ADSP below:,"Dear Team, Please assist in sharing the digital ID card of the below ADSP.-Business : Information Change : ID Cards Issue.",35
INC1648641,"ID reassigned - Coz system showing - actual should be .. Team, Adsp downloaded the E-CARD from document section through website. After download validity field shows ... Which is already expired. Please check the issue as ADSP need this id card to produce in FSSAI registration.",Business : Information Change : ID Cards Issue.,"Hi
Please be informed that updated card has been uploaded, please ask user to verify
Regards","ID reassigned - Coz system showing - actual should be .. Team, Adsp downloaded the E-CARD from document section through website. After download validity field shows ... Which is already expired. Please check the issue as ADSP need this id card to produce in FSSAI registration.-Business : Information Change : ID Cards Issue.",35
INC1641911,"Hi Team, ADSP is requesting to provide the Digital ID Card. Kindly check and support. ADSP",Business : Information Change : ID Cards Issue.,"Please find attached digital card, same has been uploaded on website.","Hi Team, ADSP is requesting to provide the Digital ID Card. Kindly check and support. ADSP-Business : Information Change : ID Cards Issue.",35
INC1669003,"Hi Team, Please assist to update the mobile number, ADSP is unable to update the same shows registered but not reflecting as primary number",Business : Information Change : Mobile Number/Email ID., Phone number has been updated and marked as primary.,"Hi Team, Please assist to update the mobile number, ADSP is unable to update the same shows registered but not reflecting as primary number-Business : Information Change : Mobile Number/Email ID.",35
INC1647755,"Dear Team, Email does not belong to the PC# , and she want to delete the same from Amway Database. Kindly do the needful as we are unable to contact to PC to change the same.",Business : Information Change : Mobile Number/Email ID.,The email id has been removed as per request,"Dear Team, Email does not belong to the PC# , and she want to delete the same from Amway Database. Kindly do the needful as we are unable to contact to PC to change the same.-Business : Information Change : Mobile Number/Email ID.",35
INC1642098,"Dear Team, ADSP want to upload the Amway ID card in FSSAI registration purpose, But the ID card is not available in Website , kindly support and upload the same.",Business : Information Change : ID Cards Issue.,Please find attached digital card same has been uploaded on website.,"Dear Team, ADSP want to upload the Amway ID card in FSSAI registration purpose, But the ID card is not available in Website , kindly support and upload the same.-Business : Information Change : ID Cards Issue.",35
INC1665016,card expiry showing ... need updated expiry.,Business : Information Change : ID Cards Issue.,"this date was calculated on business norms, the ASC of this year is not met yet.
system will wait till the ASC job runs and then the next date will be picked and digital card will be prepared accordingly.
Please wait till 5 November or Please connect to New entry model team",card expiry showing ... need updated expiry.-Business : Information Change : ID Cards Issue.,35
INC1645508,"Dear Team, Kindly provide the digital ID card for the",Business : Information Change : ID Cards Issue.,"Digital card has been uploaded, kindly verify.","Dear Team, Kindly provide the digital ID card for the-Business : Information Change : ID Cards Issue.",35
INC1653660,wrong expiry showing in ID card. kindly update id card with correct expiry,Business : Information Change : ID Cards Issue.,Please ask user to check now as digital card has been updated .,wrong expiry showing in ID card. kindly update id card with correct expiry-Business : Information Change : ID Cards Issue.,35
INC1661290,ADSP wants to update Amway ID card in FSSAI portal but he has done name correction recently.. Now requesting us for new ID card as in website it shows old name - Gunasekar Name to be corrected as JOHNSON,Business : Information Change : ID Cards Issue.,Please find the attached digital ID card for the user.,ADSP wants to update Amway ID card in FSSAI portal but he has done name correction recently.. Now requesting us for new ID card as in website it shows old name - Gunasekar Name to be corrected as JOHNSON-Business : Information Change : ID Cards Issue.,35
INC1653651,wrong expiry showing in ID card. kindly update id card with correct expiry.,Business : Information Change : ID Cards Issue.,Updated Digi Card has been uploaded. Kindly ask user to verify.,wrong expiry showing in ID card. kindly update id card with correct expiry.-Business : Information Change : ID Cards Issue.,35
INC1704341,"ADS unable to register a new PC.....message shown as ""mobile no# or email address entered is already in use. As per BOSS both had not used as earlier.",Business : Information Change : Mobile Number/Email ID.,"Unconfirmed profile was created on Cognito with mobile number .
Required deletion has been performed.
Please ask user to try now, if issue still persists feel free to raise anew ticket with error screenshot.","ADS unable to register a new PC.....message shown as ""mobile no# or email address entered is already in use. As per BOSS both had not used as earlier.-Business : Information Change : Mobile Number/Email ID.",35
INC1705041,"Hi team, ADSP is facing below issue while update the with co applicant. Kindly check and resolve the issue",Business : Information Change : Mobile Number/Email ID.,"Number has been changed for co-applicant, please ask user to change the password for the Primary applicant and login again.
","Hi team, ADSP is facing below issue while update the with co applicant. Kindly check and resolve the issue-Business : Information Change : Mobile Number/Email ID.",35
INC1642967,ADSP is requesting to provide the Digital ID Card. Kindly check and support.,Business : Information Change : ID Cards Issue.,Please find attached digital card for the user,ADSP is requesting to provide the Digital ID Card. Kindly check and support.-Business : Information Change : ID Cards Issue.,35
INC1652299,"Dear Team, ADSP is complaining that only applicant ID card is uploaded in ADSP# profile. Kindly check and provide the ID card in the name of co-applicant.",Business : Information Change : ID Cards Issue.,As we checked updated Digi Card has been uploaded for the applicant and co-applicant. Kindly ask the user to verify.,"Dear Team, ADSP is complaining that only applicant ID card is uploaded in ADSP# profile. Kindly check and provide the ID card in the name of co-applicant.-Business : Information Change : ID Cards Issue.",35
INC1645502,"Dear Team, Please assist in sharing the digital ID card of the below ADSP required for FSSAI .",Business : Information Change : ID Cards Issue.,"Digital card has been uploaded, kindly verify.","Dear Team, Please assist in sharing the digital ID card of the below ADSP required for FSSAI .-Business : Information Change : ID Cards Issue.",35
INC1661658,"Hi Team, ADSP complains that both ID cards are available in the name of the Co-Applicant on the website. Hence, kindly check and share the ID card in the name of the Main Applicant and make this available on the website as well. ADSP SAMIPA RAY",Business : Information Change : ID Cards Issue.,As checked both digital card for applicant and co applicant are available .,"Hi Team, ADSP complains that both ID cards are available in the name of the Co-Applicant on the website. Hence, kindly check and share the ID card in the name of the Main Applicant and make this available on the website as well. ADSP SAMIPA RAY-Business : Information Change : ID Cards Issue.",35
INC1665201,"Hi Team, Please upload the correct ID proof for below ADSP as the updated one is expired.",Business : Information Change : ID Cards Issue.,digital card uploaded.,"Hi Team, Please upload the correct ID proof for below ADSP as the updated one is expired.-Business : Information Change : ID Cards Issue.",35
INC1648846,"Dear Team, ADSP is complaining that ID card for SAH, MADHU is not available on the website only is available in the profile. Kindly check and upload.",Business : Information Change : ID Cards Issue.,Please find the attached Digi Card. ,"Dear Team, ADSP is complaining that ID card for SAH, MADHU is not available on the website only is available in the profile. Kindly check and upload.-Business : Information Change : ID Cards Issue.",35
INC1679270,"Hi Team, Please assist with the query. ADSP informed that all four ID card copies in the name of my Co-applicant and applicant ID is missing.Also, received another email.... Please check the date....and the expiry date should be",Business : Information Change : ID Cards Issue.,Please find the attached digital id card and also uploaded on document section.,"Hi Team, Please assist with the query. ADSP informed that all four ID card copies in the name of my Co-applicant and applicant ID is missing.Also, received another email.... Please check the date....and the expiry date should be-Business : Information Change : ID Cards Issue.",35
INC1653768,wrong expiry showing in ID card. kindly update id card with correct expiry,Business : Information Change : ID Cards Issue.,Please find attached digital card for the user.,wrong expiry showing in ID card. kindly update id card with correct expiry-Business : Information Change : ID Cards Issue.,35
INC1647829,"Hi Team, Request you to please arrange the Digital ID card for the below mentioned ADSP.",Business : Information Change : ID Cards Issue.,"Hi Team
Please be informed that the updated digital cards has been uploaded, kindly ask user to verify.
Regards","Hi Team, Request you to please arrange the Digital ID card for the below mentioned ADSP.-Business : Information Change : ID Cards Issue.",35
INC1654509,Kindly support in updating mob num for ADSP. mOB NUM TO BE UPDATED -,Business : Information Change : Mobile Number/Email ID.,"Number has been updated as per the request.
Please ask user to try now using FORGET PASSWORD.",Kindly support in updating mob num for ADSP. mOB NUM TO BE UPDATED --Business : Information Change : Mobile Number/Email ID.,35
INC1642905,"Dear Team, Please assist in sharing the digital ID card of the below ADSP.",Business : Information Change : ID Cards Issue.,"Please find the attached Digital ID card for ADSP for below and feel free to raise new incident in case of any issue with screenshot.
","Dear Team, Please assist in sharing the digital ID card of the below ADSP.-Business : Information Change : ID Cards Issue.",35
INC1653766,wrong expiry showing in ID card. kindly update id card with correct expiry,Business : Information Change : ID Cards Issue.,Please find attached digital card for the user.,wrong expiry showing in ID card. kindly update id card with correct expiry-Business : Information Change : ID Cards Issue.,35
INC1680443,"Hi Team, Now the ASC date for the ADSP has already crossed and he has completed the Annual Sales criteria as well. Please share the updated and renewed Digital ID card for the ADSP asap.",Business : Information Change : ID Cards Issue.,Please find the attached digital id Card for the user.,"Hi Team, Now the ASC date for the ADSP has already crossed and he has completed the Annual Sales criteria as well. Please share the updated and renewed Digital ID card for the ADSP asap.-Business : Information Change : ID Cards Issue.",35
INC1680608,As per the customer Co-applicant's ID card is showing in Amway web site. Therefore she is not able to apply for FSSAI. Please do the needful.,Business : Information Change : ID Cards Issue.,Card attached ,As per the customer Co-applicant's ID card is showing in Amway web site. Therefore she is not able to apply for FSSAI. Please do the needful.-Business : Information Change : ID Cards Issue.,35
INC1647345,"Dear Team, ADSP FSSAI expiry date is , however on the website is showing expired and date is alos incorrect. Kindly look into this and resolve.",Business : FSSAI : Incorrect FSSAI details reflecting in website.,"As we checked in the system, we found the provided fssai code is already updated in other ABO# . Kindly coordinate with ABO.","Dear Team, ADSP FSSAI expiry date is , however on the website is showing expired and date is alos incorrect. Kindly look into this and resolve.-Business : FSSAI : Incorrect FSSAI details reflecting in website.",36
INC1641787,"ADS uploaded all the relevant document as require by FSSAI. but still it had been rejected. As per food categories & are require, but as per reports it had shown to delete both of them. Please do the needful",Business : FSSAI : Incorrect FSSAI details reflecting in website.,Closing as per the previous comment.,"ADS uploaded all the relevant document as require by FSSAI. but still it had been rejected. As per food categories & are require, but as per reports it had shown to delete both of them. Please do the needful-Business : FSSAI : Incorrect FSSAI details reflecting in website.",36
INC1686400,ADSP has updated his FSSAI details with Amway but getting below msg. Complaint received from leadership that it creates unwanted kiosk. Kindly fix the same on priority.,Business : FSSAI : Incorrect FSSAI details reflecting in website.,"Close notes copied from Parent Incident: Blocks are now Remove for the ABOs, Please check
In case of any issue Please let us know ",ADSP has updated his FSSAI details with Amway but getting below msg. Complaint received from leadership that it creates unwanted kiosk. Kindly fix the same on priority.-Business : FSSAI : Incorrect FSSAI details reflecting in website.,36
INC1644430,please check from log ADA Pl. cancel order on web but status on web and pos show different.ADA said cancel order on web : AM.note : web show status receivepos show status completed,please check from log ADA Pl. cancel order on web but status on web and pos show different.,"POS show ""completed"", it is order status.
Web show ""to receive"" ,it is mean consignment status is one of ""SHIPPED"", ""READY_FOR_PICKUP"",""READY_FOR_SHIPPING"".
They are different status.
We checked log, there are no cancel request at 20:00 AM.
2023-10-05 19:24:13 [DefaultAmwayApacCheckoutFacade] [64372556-200-205436716] ECOM-ORDER-007-200-205335794 : Cart deleted as cloned to order.
2023-10-05 20:26:43.914INFO [hybrisHTTP41] [127.0.0.6] [CancelOrderPageController] [64372556-200-205436716] ECOMM_CAN_REQ: Cancellation Request Received for Order: 200-205335794 with Cancel Reason: th_add_reduce_product_item
RCA: The cancel request came after 1 hour,over 1 hour so order dropped to RP, that causes cannot cancel.
Closing this case as confirmed with @[Phongsiri Wongammarukhachok] .",please check from log ADA Pl. cancel order on web but status on web and pos show different.ADA said cancel order on web : AM.note : web show status receivepos show status completed-please check from log ADA Pl. cancel order on web but status on web and pos show different.,37
INC1699693,"Please check ADA PL., Why customer redeem coupon A Point but not get coupon.Note.SKU 125896THPRMTM69Date time : Dec , ::please check and share root cause.","Please check ADA PL., Why customer redeem coupon A Point but not get coupon.","HI Suparat Chompuwiset,
We would like to update you that we have checked the issue and for the root cause and further analysis we have created PRB0076168.
Marking this as resolved as confirmed by @[Phongsiri Wongammarukhachok].
Thanks","Please check ADA PL., Why customer redeem coupon A Point but not get coupon.Note.SKU 125896THPRMTM69Date time : Dec , ::please check and share root cause.-Please check ADA PL., Why customer redeem coupon A Point but not get coupon.",38
INC1651247,Please check ADA Pl order is cancel but not get A start coupon backPlease check and share root cause,Please check ADA PL order is cancel but not get A start coupon back,"coupons are available for the user.
Attached screenshot for reference.
Closing this case as confirmed with @[Phongsiri Wongammarukhachok] over teams chat.",Please check ADA Pl order is cancel but not get A start coupon backPlease check and share root cause-Please check ADA PL order is cancel but not get A start coupon back,38
INC1686158,Please check ADA . Can not reset password.,Please check ADA . Can not reset password.,"We have tried to replicate the scenario via website
But we can proceed with reset password
Closing this INC as confirmed from @[Audchareeya Rodphai]",Please check ADA . Can not reset password.-Please check ADA . Can not reset password.,39
INC1659096,Please check can not login and can not reset passwordPlease check and share root cause,Please check can not login and can not reset password,"HI Mutita Kitpaiboonchai,
We would like to update you that we have checked the issue and data fix has been done.
User will be now able to reset the password without any issue.
Marking this as resolved as confirmed by @[Phongsiri Wongammarukhachok]
Thanks",Please check can not login and can not reset passwordPlease check and share root cause-Please check can not login and can not reset password,39
INC1654198,"Please check ADA can not renewshow error "" The system is processing your order. please hold for a moment""please check and share root cause",Please check ADA can not renew,"Hi @[Mutita Kitpaiboonchai]
""206091378"" ""ECOM-CART-CREATED"" 10/17/23 11:13:53.123 AM
""206091378"" ""freeze cart completed !"" === 10/17/23 11:14:14.187 AM
""206091378"" ""Cart deleted as cloned to order"" == 10/17/23 11:35:15.837 AM
E-Banking E-Banking HYB-1697517315141 0214842585 Oct 17, 2023 11:26:53 AM ฿ 100.00 SALE
MDMS Renewal : 10/17/2023 11:36:48 AM
Hybris Initated Response : 10/17/23 11:14:14.187 AM
Bank Response : 10/17/23 11:26:53 AM
So as there was a bit delay in response from 2c2p/bank the system show message the order is in progress.
CLosing on confirmation from caller","Please check ADA can not renewshow error "" The system is processing your order. please hold for a moment""please check and share root cause-Please check ADA can not renew",39
INC1680526,"Please check ada , can not delete mylistnoteada can not delete mylist name : Bored with food, try changing the taste.please check and share root cause","Please check ada , can not delete mylist","Hi @Jirapart Jankaew
We have checked and can see there were expired product present in the List due to which issue has been occured
As a data fix we have remove the expired product from the list
As queried the data for this user we can see the wishlist entries had the expired products
p_uid p_shopuid PK
1490931_amwaythailand_1618065490572 howeathealthy 8907567006398
1490931_amwaythailand_1618067612281 howeathealthy 8877224755902
1490931_amwaythailand_1618067612281 howeathealthy 8877224788670
1490931_amwaythailand_1618069219678 howeathealthy 8877226394302
1490931_amwaythailand_1618293919783 howeathealthy 8877687997118
1490931_amwaythailand_1618293919783 howeathealthy 8877688029886
1490931_amwaythailand_1621583340201 howeathealthy 8888294441662
1490931_amwaythailand_1621583340201 howeathealthy 8888294474430
1490931_amwaythailand_1621583340201 howeathealthy 8888294507198
1490931_amwaythailand_1622854999446 howeathealthy 8894459708094
เบื่ออาหาร-ลองเปลี่ยนรสชาติ_1626148084779 howeathealthy 8903442105022
เบื่ออาหาร-ลองเปลี่ยนรสชาติ_1626148084779 howeathealthy 8903442137790
เบื่ออาหาร-ลองเปลี่ยนรสชาติ_1626148084779 howeathealthy 8903442170558
ดูแลสุขภาพดี-ไม่มีที่สิ้นสุด_1629081845044 howeathealthy 8910124876478
mini-FMD_1635516355793 howeathealthy 8924251685566
FMD-20-วัน_1635517012760 howeathealthy 8924251914942
FMD-20-วัน_1635517012760 howeathealthy 8924251980478
FMD-เผาผลาญ-20-วัน_1635517285728 howeathealthy 8924252177086
FMD-เผาผลาญ-20-วัน_1635517285728 howeathealthy 8924252209854
บอดี้คีย์-ช็อกโกแลต_1641791083610 howeathealthy 8933338907326
บอดี้คีย์-รสกาแฟ_1641791154484 howeathealthy 8933338940094
Pro-โพรไบโอติก-ดับเบิ้ลยู_1643294951085 howeathealthy 8935033602750
Pro-โพรไบโอติก-ดับเบิ้ลยู_1643294951085 howeathealthy 8935033635518
โปรโมชั่นนิวทริไลท์-ไอ-เบลนด์-พลัส-ลูทีน_1645408715626 howeathealthy 8938935780030
โปรโมชั่นนิวทริไลท์-ไอ-เบลนด์-พลัส-ลูทีน_1645408715626 howeathealthy 8938935812798
โปรโมชั่นนิวทริไลท์-ไอ-เบลนด์-พลัส-ลูทีน_1645408715626 howeathealthy 8938935845566
โปรโมชั่นนิวทริไลท์-ไอ-เบลนด์-พลัส-ลูทีน_1645408715626 howeathealthy 8938935878334
โปรโมชั่นนิวทริไลท์-ไอ-เบลนด์-พลัส-ลูทีน-ไม่รับสิทธิ์แลกซื้อ_1645410333297 howeathealthy 8938935976638
โปรโมชั่นนิวทริไลท์-ไอ-เบลนด์-พลัส-ลูทีน-ไม่รับสิทธิ์แลกซื้อ_1645410333297 howeathealthy 8938936009406
โปรโมชั่นนิวทริไลท์-ไอ-เบลนด์-พลัส-ลูทีน-ไม่รับสิทธิ์แลกซื้อ_1645410333297 howeathealthy 8938936042174
n-สำหรับ-New-Gen._1647782976551 howeathealthy 8943396848318
คอนเซ็นเทรต-แพ็ค_1649034783249 howeathealthy 8946400068286
ดับเบิ้ลยู-แพ็ค_1649034810173 howeathealthy 8946400133822
ไวทัล-แพ็ค_1649034845880 howeathealthy 8946400101054
We have now removed the expired, products and user will be able to add/edit/delete the wishlist.
As confirmed by @[Phongsiri Wongammarukhachok] over teams call closing this incident
Thanks","Please check ada , can not delete mylistnoteada can not delete mylist name : Bored with food, try changing the taste.please check and share root cause-Please check ada , can not delete mylist",39
INC1681740,unable to access ASM GSD has granted access to user and update password .but can't found the Employee number while access ASM,Please check ADA . Can not reset password.,"Hi @[Phongsiri Wongammarukhachok],
We have done the data fix and user was resigned successfully.
This issue due to human error from amway shop end There is no issue from hybris system.
Closing on confirmation from caller",unable to access ASM GSD has granted access to user and update password .but can't found the Employee number while access ASM-Please check ADA . Can not reset password.,39
INC1663655,Please check ada can not reset password .Please check and share root cause,Please check ada can not reset password .,"Hi @Jirapart Jankaew,
The user recently done profile change and it was not successfully updated to hybris.
Hence multiple accounts were available for user 1464368 in hybris and user was not able to reset password.
We have done sync for this user and user will now be able to reset password
Closing on confirmation from caller",Please check ada can not reset password .Please check and share root cause-Please check ada can not reset password .,39
INC1647719,Please check ADA can not reset password .Please check and share root cause,Please check ADA can not reset password .,"Hi Jirapart Jankaew,
We would like to update you that we have checked the issue and data fix has been done.
Please check now user will be able to now reset password.
The user was not synced between MDMS and hybris.
Marking this as resolved as confirmed by @[Phongsiri Wongammarukhachok].
Thanks",Please check ADA can not reset password .Please check and share root cause-Please check ADA can not reset password .,39
INC1691904,"Please check ADA Unable to orderWhen click check out it's show error ""Validation failed for some of the SOP items4808394""",Please check ADA Unable to order,"Hi @[Mutita Kitpaiboonchai]
We have checked and as a data fix we have cancelled the cart,
Please ask user to placed new order
RCA :Cart contain the last month SOP product which was cancelled and it has cancelled status
Closing as confirmed from @[Mutita Kitpaiboonchai]
Thanks","Please check ADA Unable to orderWhen click check out it's show error ""Validation failed for some of the SOP items4808394""-Please check ADA Unable to order",39
INC1642534,Please check ADA K.PHURITA WANICHAWAT can not reset password .,Please check ADA K.PHURITA WANICHAWAT can not reset password .,"Hello
ID : 94065707
Customer ID : 94065707
Based on the orders placed for and by ADA: 1149887. example:205286373 we can see that the alternate user id is: 3646502.
3646502 and 1149887 both accounts are merged under the account 3646502. So, in order to reset password, the ID to be used is 3646502 not the other one.
So as checked in MDMS also we can this profile change has been done on 18th July on MDMS system.
So please ask the user to use 3646502 to reset password and this is due to above RCA.
As confirmed by @[Phongsiri Wongammarukhachok] closing this incident
Thanks",Please check ADA K.PHURITA WANICHAWAT can not reset password .-Please check ADA K.PHURITA WANICHAWAT can not reset password .,39
INC1672761,Please check why ADA pl. can not paid.please check and share root cause.,Please check why ADA pl. can not paid.,"Hello @Phongsiri Wongammarukhachok
207778826 is placed on Nov 12, 2023 08:31:35
We can more than 6+ payment transactions have been tried on this order
As checked in splunk the error while user is trying to make the payment is ""Unable to authencticate the card holder"" from 2c2p. We can see 33 events for the same
2023-11-12 13:52:12.380INFO [hybrisHTTP20] [127.0.0.6] [Lynx2c2pPaymentFacadeImpl] [37139536-200-207796171] ECOM_TH_PMT_WEB_RES_RED_268305315_135207 : 12112313520976476400000365181441770XXXXXX5654000001418200268305315_13520733555974712112313521107121123135211ARUnable to authenticate card holder200-207778826CREDITCARD_ZIPP_KBANK_ACC_NONEfalseWANNA KAEWNIAM010720185051794619772024-03-013M0.0000KBANKTHTHAKASIKORNBANK PUBLIC COMPANY LIMITEDCREDITVIVI0.0764ccpp_3355597472023-11-12 14:12:09
81 = 81 Unable to authenticate cardholder
As confirmed by @[Phongsiri Wongammarukhachok] over teams call closing this incident
Thanks",Please check why ADA pl. can not paid.please check and share root cause.-Please check why ADA pl. can not paid.,39
INC1648489,"Please check ada , can not add product to cartPlease check and share root cause","Please check ada , can not add product to cart","Hi @Jirapart Jankaew,
We have checked the issue and we have done the data fix.
User will be able to add the products in the cart now.
RC: This issue happened as the warehouse was not set into the cart.
Marking this as resolved as confirmed by you.
Thanks","Please check ada , can not add product to cartPlease check and share root cause-Please check ada , can not add product to cart",39
INC1695246,Please check ada can not reset passwordPlease check and share root cause,Please check ada can not reset password,"Hi Jirapart Jankaew,
We have checked the issue and we would like to update you that we have fixed the issue.
The user can now successfully change the password without any issue.
The issue happened as the data was not properly synced between the mdms and hybris. We have successfully synced the profiles.
Marking this as resolved as confirmed by @[Phongsiri Wongammarukhachok].
Thanks",Please check ada can not reset passwordPlease check and share root cause-Please check ada can not reset password,39
INC1695257,Please check ada why sku can not add to cartPlease check and share root cause,Please check ada why sku can not add to cart,"Hello @[Jirapart Jankaew],
As checked, user can add sku in the cart.
Attached screenshot for reference.
Closing this case as confirmed with @[Phongsiri Wongammarukhachok] over teams chat.
Thanks",Please check ada why sku can not add to cartPlease check and share root cause-Please check ada why sku can not add to cart,39
INC1698120,"Please check ada , can not use mylistnote when click on mylist menu show error "" Unable to fetch data from system. Please contact backoffice admin or try again later.""Please check and share root cause","Please check ada , can not use mylist","Hello
Apart from expired products there is also null product issue.
RCA
The issue is due to the repcurssion of deleted products from production due to which throwing out an error as Wishlist entry is not having the deleted product we have fixed this and now it is working fine. Please find the attachment
Already all the impacted Wishlist entries have been fixed on Friday 15/12/2023 and there will 1-2 explicit cases and will be handled via incidents when reported
Already tested via social login and is working as expected
As confirmed by @[Phongsiri Wongammarukhachok] closing this incident
Thanks","Please check ada , can not use mylistnote when click on mylist menu show error "" Unable to fetch data from system. Please contact backoffice admin or try again later.""Please check and share root cause-Please check ada , can not use mylist",39
INC1706003,Please check ADA can not reset password,Please check ADA can not reset password,"Hello @Mutita Kitpaiboonchai
As checked in the BO we can there are 2 userid associated with Alternate user id : 7009886781
ID : 200-114729643
ID : 200-122064841
This has happened due to the user profile change. We have now fixed this and correct ID is
200-122064841
NOTE : The last time when this user placed order for himself that is order by and for is 7009886781 is JAN 16 2023
As confirmed by @[Mutita Kitpaiboonchai] closing this incident
Thanks",Please check ADA can not reset password-Please check ADA can not reset password,39
INC1648684,Please check ADA can not reset password .Please check and share root cause,Please check ADA can not reset password .,"HI @Jirapart Jankaew,
The primary party 64436834 of 4009950 was linked with user 7844850 , we have done the sync now user will be able to reset password successfully.
CLosing on confirmation from caller",Please check ADA can not reset password .Please check and share root cause-Please check ADA can not reset password .,39
INC1692136,This case renewal already but the system is not update expire.please fix as soon as member waiting buy product.thank you,renewal already but the system is not update expire.,"Hello @[Sopawadee Sinchai]
We can see that the expirey date is already update for the user 7014999691 as 2024
As confirmed by you closing this incident
No action was taken from hybris
Thanks",This case renewal already but the system is not update expire.please fix as soon as member waiting buy product.thank you-renewal already but the system is not update expire.,40
INC1682943,renewal in pos already but the system is not update expire.please check and fix.thank you,renewal in pos already but the system is not update expire.,"Order and dms process are completed now.
Expiry date is also updated as per the attached screenshot.
Closing this case as confirmed with @[Sopawadee Sinchai] .",renewal in pos already but the system is not update expire.please check and fix.thank you-renewal in pos already but the system is not update expire.,40
INC1682946,renew by points already but the system is not update expire.please check and fixthank you,renew already but the system is not update expire.,"Order and dms process are completed now.
Expiry date is also updated as per the attached screenshot.
Closing this case as confirmed with @[Sopawadee Sinchai] .",renew by points already but the system is not update expire.please check and fixthank you-renew already but the system is not update expire.,40
INC1669676,ADSP unable to verify his mobile number please find the error screenshot,Business : Information Change : Mobile Verification Through OTP.,mobile number has been validated please check the same.,ADSP unable to verify his mobile number please find the error screenshot-Business : Information Change : Mobile Verification Through OTP.,41
INC1641985,Dear Team The is unable to verify the mobile number. Attached the error which is appearing.,Business : Information Change : Mobile Verification Through OTP.,"Phone number has been verified, kindly verify now.",Dear Team The is unable to verify the mobile number. Attached the error which is appearing.-Business : Information Change : Mobile Verification Through OTP.,41
INC1658257,"Hi Team, Please check PC is getting attached error while trying to verify the mobile number . Please check and help to resolve the complaint.",Business : Information Change : Mobile Verification Through OTP.,"Phone number is validated now. Please ask abo to check. Please find the attached screen shot. If still facing any issue, please feel free to raise the new incident.","Hi Team, Please check PC is getting attached error while trying to verify the mobile number . Please check and help to resolve the complaint.-Business : Information Change : Mobile Verification Through OTP.",41
INC1666630,called and stated that he is not able to verify his mobile number as he is not receiving OTP while doing verification kindly check and help us with the same.,Business : Information Change : Mobile Verification Through OTP.,"Hi Team
Please be informed that the mobile number has been verified, kindly check
Regards",called and stated that he is not able to verify his mobile number as he is not receiving OTP while doing verification kindly check and help us with the same.-Business : Information Change : Mobile Verification Through OTP.,41
INC1676530,ADSP unable to verify his mobile number please find the error screenshot Please do the needful ASAP,Business : Information Change : Mobile Verification Through OTP.,Mobile number has been validated please ask user to check now .,ADSP unable to verify his mobile number please find the error screenshot Please do the needful ASAP-Business : Information Change : Mobile Verification Through OTP.,41
INC1652294,"Hi Team, Please check, PC is getting attached error while trying to verify the mobile number.",Business : Information Change : Mobile Verification Through OTP.,"ABO number is verified now. Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.","Hi Team, Please check, PC is getting attached error while trying to verify the mobile number.-Business : Information Change : Mobile Verification Through OTP.",41
INC1666599,"customer called and stated that they are unable to verify their registered mobile number, as they are getting the error as registered mobile number already in exist. kindly please check and help as soon as possible.",Business : Information Change : Mobile Verification Through OTP.,"Hi
Please be informed that phone number for the user has been verified, kindly check.
Regards","customer called and stated that they are unable to verify their registered mobile number, as they are getting the error as registered mobile number already in exist. kindly please check and help as soon as possible.-Business : Information Change : Mobile Verification Through OTP.",41
INC1701822,Order not Reflect in RP Order NO.,Order not Reflect in RP Order NO.,"As confirmed by caller over teams we have repushed the order with carrier code and now order is dropped in RP
",Order not Reflect in RP Order NO.-Order not Reflect in RP Order NO.,42
INC1695098,HD order does not reflect in RP & showing status is invoiced in,HD order does not reflect in RP & showing status is invoiced in POS/Hybris - Order,"Orders has been repushed as per the request.
Events were already triggered from hybris.",HD order does not reflect in RP & showing status is invoiced in-HD order does not reflect in RP & showing status is invoiced in POS/Hybris - Order,42
INC1684448,WH CODE order no. Invoice no Invoice date status,order not drop in RP,"Order has been repushed, kindly verify now.",WH CODE order no. Invoice no Invoice date status-order not drop in RP,42
INC1671998,ORDER NOT REFLECT IN FAREYE,ORDER NOT REFLECT IN FAREYE,orders repushed ,ORDER NOT REFLECT IN FAREYE-ORDER NOT REFLECT IN FAREYE,42
INC1648024,POSOrder Not Drop In RP,Order Not Drop In RP,"Hi Team,
Due to infra issue order was not pushed to RP.
We have repushed the order now.
Order status is shipped.",POSOrder Not Drop In RP-Order Not Drop In RP,42
INC1702197,Order No. Not Drop in RP,Order No. Not Drop in RP,"Events were already processed from Hybris as well as WM.
And as confirmed by called order is in RP now.",Order No. Not Drop in RP-Order No. Not Drop in RP,42
INC1640639,POSOrder not reflect in Fareye,Order not reflect in Fareye,Order repushed now visible in fareye ,POSOrder not reflect in Fareye-Order not reflect in Fareye,42
INC1640683,FareyeMentioned order not reflect in Far-eye order no,Mentioned order not reflect in Far-eye order no,"order reached fareye, please check now
",FareyeMentioned order not reflect in Far-eye order no-Mentioned order not reflect in Far-eye order no,42
INC1642489,GBS not able to update the bank account in BOSS under 'Joint Account' and you may refer to the attachment provided.,GBS not able to update the bank account in BOSS under 'Joint Account',"As per confirmation, we are marking this as resolved Issus has occurred due to a special character in the Co-applicant name
The user has retried and was able to update the bank account",GBS not able to update the bank account in BOSS under 'Joint Account' and you may refer to the attachment provided.-GBS not able to update the bank account in BOSS under 'Joint Account',43
INC1653488,"ABO is unable to reset her password as the DOB is too old ( ). whereas while resetting, DOB cannot be selected beyong . Kindly look into this.",Technology: Login : Incorrect login credential entered by ADS/ADR/PC.,"Please use ""phoneNumber"": """", and do the forget password and set the new password, profile will be linked and they will be able to login ","ABO is unable to reset her password as the DOB is too old ( ). whereas while resetting, DOB cannot be selected beyong . Kindly look into this.-Technology: Login : Incorrect login credential entered by ADS/ADR/PC.",44
INC1653351,Kindly refer to the attached files.,Welcome Message after registration (ABO/AES) not aligned and sometimes broken image,"We created PRB0075387 to fundamentally fix this issue.
We created the same account in the test environment and received the correct format of the email. However, in the prod environment, the email format was still abnormal. We suspected that it might be the influence of gmail, but we were unable to determine. The team needed further inspection to confirm and fix the problem.",Kindly refer to the attached files.-Welcome Message after registration (ABO/AES) not aligned and sometimes broken image,45
INC1701061,ISSUE : Unable to proceed with payment for new registration (ABO/APC).She have tried multiple times over many days still having the same error as in the attachment. 2nd attachment is an attempt using a different CC from her daughter using DBS CC but still failed.DETAILS : YAP CHEE KEONG DESMONDACTION REQUIRED : Please assist to check & advise the issue. ATTACHED FILE : Kindly find the attached file for your references. This is on reference on (resolved):ABO wants us to check the reason of payment issue with this card as well - ****** (DBS),Unable to proceed with payment for registration,"We could see that one payment was tried using ****** and registration was successful with order # 10034997510.
",ISSUE : Unable to proceed with payment for new registration (ABO/APC).She have tried multiple times over many days still having the same error as in the attachment. 2nd attachment is an attempt using a different CC from her daughter using DBS CC but still failed.DETAILS : YAP CHEE KEONG DESMONDACTION REQUIRED : Please assist to check & advise the issue. ATTACHED FILE : Kindly find the attached file for your references. This is on reference on (resolved):ABO wants us to check the reason of payment issue with this card as well - ****** (DBS)-Unable to proceed with payment for registration,46
INC1670865,"ABO unable to proceed with EPP payment, once they key in CVV the page is not moving to next page. Kindly assist to check & advise.",Unable to proceed with EPP payment,"As we have checked for card ************ and found that Authorization failed, transaction is not enabled for the selected card.
Please contact your bank to activate transactions for your selected card.","ABO unable to proceed with EPP payment, once they key in CVV the page is not moving to next page. Kindly assist to check & advise.-Unable to proceed with EPP payment",46
INC1643707,"Hi Team, ABO unable to proceed with resignation. Error : Pending EPP Orders exist for aboNumber : Kindly assist to check on the issueThank you",ABO unable to proceed with resignation,"RCA: There were two old EPP orders whose status was PARTPAID. Due to this, the user was unable to proceed with the resignation process. Unfortunately, further analysis is limited as we don't have any logs available in Splunk. The team will thoroughly investigate this issue if any recent cases are reported.
Workaround: We have performed the necessary data fix. Please ask the user to try again and let us know if still having any concerns.
Closing the ticket as per confirmation received.","Hi Team, ABO unable to proceed with resignation. Error : Pending EPP Orders exist for aboNumber : Kindly assist to check on the issueThank you-ABO unable to proceed with resignation",46
INC1685204,"ISSUE : ABO Unable to proceed with payment. ABO has perform basic troubleshoot clear cache and retry but issue still persist.DETAILS : WONG WAI HOU ACTION REQUIRED : Please assist to check & advise the issue. ATTACHED FILE : Kindly refer to attached video for your references. Thanks & Regards, Laalitha",Unable to proceed with payment,"As checked with card number **********we have received do not proceed from payment provider due to which payment was not successful.
2023-11-29T03:42:04.862461986Z stdout F 2023-11-29T03:42:04,808+00:00 | [INFO] [hybrisHTTP15] [LynxHostedSessionPaymentController] [127.0.0.6] 112418454-100-10034664760 | Update Session Request for order 100-10034428196, transaction id 100-121495849_1701229322486 is failed via 3DS due to either DO_NOT_PROCEED or AUTHENTICATION_NOT_SUPPORTED","ISSUE : ABO Unable to proceed with payment. ABO has perform basic troubleshoot clear cache and retry but issue still persist.DETAILS : WONG WAI HOU ACTION REQUIRED : Please assist to check & advise the issue. ATTACHED FILE : Kindly refer to attached video for your references. Thanks & Regards, Laalitha-Unable to proceed with payment",46
INC1633985,Kindly assist to check on why ABO is unable to purchase with his UOB bank card.He claimed other platforms are fine except Amway.Please refer to comments.,Unable to proceed payment,"We have further checked it again from our end and we have found for card 414170xxxxxx9554 gateway Code"": ""DECLINED"" response from MPGS end.
Therefore, payment could not be made. And no amount has been deducted from the ABO account. Kindley inform ABO to update the card.
Payment has been made successfully by ABO using other card 462888xxxxxx0356. And now the order is in complete status.
Closing as per confirmation.",Kindly assist to check on why ABO is unable to purchase with his UOB bank card.He claimed other platforms are fine except Amway.Please refer to comments.-Unable to proceed payment,46
INC1701067,Unable to proceed with registration of new employees. Refer on the attached encountered error.,Unable to proceed with registration of new employees,"After checking, this is because the email address has been registered as a non-primary email address for another account. Please choose one of the following two solutions as a solution. 1. Delete the previously bound email address of the user.
2. Register using another email address
On the support side, there are no open issues, so we mark them as resolved",Unable to proceed with registration of new employees. Refer on the attached encountered error.-Unable to proceed with registration of new employees,46
INC1699617,"ISSUE : Unable to proceed with payment for new registration (ABO/APC).She have tried multiple times over many days still having the same error as in the attachment. 2nd attachment is an attempt using a different CC from her daughter using DBS CC but still failed.DETAILS : YAP CHEE KEONG DESMONDACTION REQUIRED : Please assist to check & advise the issue. ATTACHED FILE : Kindly find the attached file for your references. Thanks & Regards, Laalitha",Unable to proceed with payment for registration,"As checked for card ******** we have received AUTHENTICATION_PENDING from MPGS.
","ISSUE : Unable to proceed with payment for new registration (ABO/APC).She have tried multiple times over many days still having the same error as in the attachment. 2nd attachment is an attempt using a different CC from her daughter using DBS CC but still failed.DETAILS : YAP CHEE KEONG DESMONDACTION REQUIRED : Please assist to check & advise the issue. ATTACHED FILE : Kindly find the attached file for your references. Thanks & Regards, Laalitha-Unable to proceed with payment for registration",46
INC1670852,"ABO unable to proceed with manual payment for delayed EPP ( orders). After clicking PAY NOW, ""payment in progress...Please do not refresh..."" appeared (as per 1st screenshot) Shortly after that, error appeared ""Your session has expired. Please try again"" and ""Error in Session Creation. Please try again later"" (as per 2nd screenshot). Kindly assist to check & advise.",Unable to proceed with Pay Now for EPP,"As checked we are able to see pay now button for all the delayed EPP orders
as per confirmation from Sherryl Bawani Murugisu we are marking this as resolved ","ABO unable to proceed with manual payment for delayed EPP ( orders). After clicking PAY NOW, ""payment in progress...Please do not refresh..."" appeared (as per 1st screenshot) Shortly after that, error appeared ""Your session has expired. Please try again"" and ""Error in Session Creation. Please try again later"" (as per 2nd screenshot). Kindly assist to check & advise.-Unable to proceed with Pay Now for EPP",46
INC1665541,We cant access smartedit it just seems to be hanging and will not open,We cant access smartedit,"As we checked over call, there is no such issue with smart edit.
We would like to mark the incident as resolved.",We cant access smartedit it just seems to be hanging and will not open-We cant access smartedit,47
INC1676435,Quick shop search results displaying in vertical line for employee account,Quick shop search results displaying in vertical line for employee account,"PRB0075805 has been created for the fix of this reported issue,
Further progress can be tracked through PRB.
Closing the ticket after receiving confirmation on Team's chat.",Quick shop search results displaying in vertical line for employee account-Quick shop search results displaying in vertical line for employee account,48
INC1668859,Please assist to check as ABO is facing issue on saving her new card to her ALP profile.ABO wants the new card to be saved into her ALP profile.,Unable to change card for ALP profile,"We have checked and found that recurring transaction is not enabled card ending with 9327 .
Please find attachment for more details.
Please advise user to check with the issuer bank for this.
As per confirmation on MS teams, marking the incident as resolved.
Please reach out to us or raise new incident if any further concerns.",Please assist to check as ABO is facing issue on saving her new card to her ALP profile.ABO wants the new card to be saved into her ALP profile.-Unable to change card for ALP profile,49
INC1683870,Please check on why the ALP was not charged on 26th NOV as it was placed on 25th.APC number ALP Profile Name - WONG SEE YEANG,ALP profile not charged,"payment details were not present in element level due to which order was not processed on 25th.
We have fixed the same and Nov element is now processed successfully.
",Please check on why the ALP was not charged on 26th NOV as it was placed on 25th.APC number ALP Profile Name - WONG SEE YEANG-ALP profile not charged,49
INC1681901,FAREYEToday Orders not reflected in FarEye .. Kindly check & do the needful,Today Orders not reflected in FarEye .. Kindly check & do the needful,"Shipment was repushed for the orders from WM.
Orders has been repushed now.",FAREYEToday Orders not reflected in FarEye .. Kindly check & do the needful-Today Orders not reflected in FarEye .. Kindly check & do the needful,50
INC1647915,Orders not reflected in Fareye,Orders not reflected in Fareye,"Hi Team,
Due to infra issue order was not pushed to Fareye.
We have repushed the order now.
Order status is shipped.",Orders not reflected in Fareye-Orders not reflected in Fareye,50
INC1679642,Orders not reflected in Fareye,Orders not reflected in Fareye,"Order has been repaired, kindly verify now.",Orders not reflected in Fareye-Orders not reflected in Fareye,50
INC1681716,"not came in fareye, please check and do the needful","Order not came in fareye, please check and do the needful","There was an hybris issue with the business process for the orders from midnight 12 to today 12 PM therefore it cause an issue and orders does not reach FarEye.
Shipment was repushed for the orders from WM.
Orders has been repushed now.","not came in fareye, please check and do the needful-Order not came in fareye, please check and do the needful",50
INC1652222,FAREYEORDER NOT REFLECTED IN FAREYE,ORDER NOT REFLECTED IN FAREYE,order repushed ,FAREYEORDER NOT REFLECTED IN FAREYE-ORDER NOT REFLECTED IN FAREYE,50
INC1693967,"Hi team, the order was invoiced at : am today, but the status hasn't been updated to ""shipped"" yet. So that the warehouse team hasn't received the invoice and unable to dispatching the consignment. The customer urgently needs the products as they are leaving for abroad tomorrow. Please check and provide support.",Technology : Hybris Issues : Product/Order : Shipping Address Issue.,"Order is shipped now. Kindy user to verify
","Hi team, the order was invoiced at : am today, but the status hasn't been updated to ""shipped"" yet. So that the warehouse team hasn't received the invoice and unable to dispatching the consignment. The customer urgently needs the products as they are leaving for abroad tomorrow. Please check and provide support.-Technology : Hybris Issues : Product/Order : Shipping Address Issue.",51
INC1689030,Customer not able to select pin code though it is showing serviceable. AS per the customer he received HD order few days ago in the same address. Order No. is also mentioned,Technology : Hybris Issues : Product/Order : Shipping Address Issue.,"Mentioned Pin code is not serviceable now for ordering. Please confirm the user and ask to use other pin code if any.
Also Please co-ordinate with business for further details.",Customer not able to select pin code though it is showing serviceable. AS per the customer he received HD order few days ago in the same address. Order No. is also mentioned-Technology : Hybris Issues : Product/Order : Shipping Address Issue.,51
INC1705046,"Dear Team, All the products at pin code is showing ""Out of Stock"" at website. Kindly look into this and resolve it.",Technology : Hybris Issues : Product/Order : Shipping Address Issue.,"As per request , pin code has been enabled.
Kindly ask the user try again.","Dear Team, All the products at pin code is showing ""Out of Stock"" at website. Kindly look into this and resolve it.-Technology : Hybris Issues : Product/Order : Shipping Address Issue.",51
INC1658512,"Dear Sir, As per request received from Ordering ADS, Please change the delivery address in below mention both orders and same delivery to new address. Please find the attached details.",Technology : Hybris Issues : Product/Order : Shipping Address Issue.,"As checked order is completed now and we can not change the delivery address
Please return the product and place the new order in case of any issue .","Dear Sir, As per request received from Ordering ADS, Please change the delivery address in below mention both orders and same delivery to new address. Please find the attached details.-Technology : Hybris Issues : Product/Order : Shipping Address Issue.",51
INC1646077,"amway websiteDear Team, ADSP try to reset login ID password using mobile no # , but it is showing error , please look into this and rectify this issue asap. Mobile Number doesn't exist in our system, Please enter a valid Mobile Number to proceed","Dear Team, ADSP try to reset login ID password using mobile no # , but it is showing error , please look into this and rectify this issue asap.",Please ask user to try now deletion as well as sync has been done.,"amway websiteDear Team, ADSP try to reset login ID password using mobile no # , but it is showing error , please look into this and rectify this issue asap. Mobile Number doesn't exist in our system, Please enter a valid Mobile Number to proceed-Dear Team, ADSP try to reset login ID password using mobile no # , but it is showing error , please look into this and rectify this issue asap.",52
INC1644458,"amway websiteHi Team,ADR is Unable to Sponsor PC, please look into this & do rectify this issue asap.This user is not authorized for sponsorship This user is not authorized for sponsorship","Hi Team,ADR is Unable to Sponsor PC, please look into this & do rectify this issue asap.This user is not authorized for sponsorship","Account Synced ,Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.","amway websiteHi Team,ADR is Unable to Sponsor PC, please look into this & do rectify this issue asap.This user is not authorized for sponsorship This user is not authorized for sponsorship-Hi Team,ADR is Unable to Sponsor PC, please look into this & do rectify this issue asap.This user is not authorized for sponsorship",52
INC1705206,"Amway websiteHi Team, ADR is Unable to Sponsor PC, please look into this & do rectify this issue asap. This user is not authorized for sponsorship","Hi Team, ADR is Unable to Sponsor PC, please look into this & do rectify this issue asap. This user is not authorized for sponsorship7020005295 - Ra","Profile has been synced, please ask suer to try now.","Amway websiteHi Team, ADR is Unable to Sponsor PC, please look into this & do rectify this issue asap. This user is not authorized for sponsorship-Hi Team, ADR is Unable to Sponsor PC, please look into this & do rectify this issue asap. This user is not authorized for sponsorship7020005295 - Ra",52
INC1689132,"amway websiteHi Team,ADR is Unable to Sponsor PC, please look into this & do rectify this issue asap.This user is not authorized for sponsorship","Hi Team,ADR is Unable to Sponsor PC, please look into this & do rectify this issue asap.This user is not authorized for sponsorship - Kum","Account Synced ,Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.","amway websiteHi Team,ADR is Unable to Sponsor PC, please look into this & do rectify this issue asap.This user is not authorized for sponsorship-Hi Team,ADR is Unable to Sponsor PC, please look into this & do rectify this issue asap.This user is not authorized for sponsorship - Kum",52
INC1669461,"amway websiteHi Team, ADR is Unable to Sponsor PC, please look into this & do rectify this issue asap. This user is not authorized for sponsorship This user is not authorized for sponsorship","Hi Team, ADR is Unable to Sponsor PC, please look into this & do rectify this issue asap. This user is not authorized for sponsorship","Account Synced ,Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.","amway websiteHi Team, ADR is Unable to Sponsor PC, please look into this & do rectify this issue asap. This user is not authorized for sponsorship This user is not authorized for sponsorship-Hi Team, ADR is Unable to Sponsor PC, please look into this & do rectify this issue asap. This user is not authorized for sponsorship",52
INC1659084,Please check SKU and SKU264903 not found on webPlease check and share root cause,Please check SKU and SKU264903 not found on web,"Hi @[Mutita Kitpaiboonchai],
Please follow the below steps to change the Display mode in Base and variant products to expanded.
In Backoffice check if the display mode of the base product is expanded and for variant products its Collapsed.
In this case follow the below steps :
In the staged version of the base product change the display mode back to collapsed and sync the staged to online.
Now again in staged version of the base product change the display mode to expanded and sync the staged to online.
After doing the second step check the variant products and for these products, the display mode will be changed to Expanded now.
The reason to do this once from collapsed it is changed to expanded and the synced from staged to online it automatically syncs the same to variants as expanded and we have executed the same via Backoffice.
Please let us know in case of any further concerns.
Marking this as resolved as confirmed by @[Phongsiri Wongammarukhachok].
Thanks",Please check SKU and SKU264903 not found on webPlease check and share root cause-Please check SKU and SKU264903 not found on web,53
INC1698341,"Please check product ART LIP not found on webe.g sku , sku , sku please check and share root cause",Please check product ART LIP on found on web,"Hi @[Mutita Kitpaiboonchai],
We can see that the Display mode for the base product and variant product is different.
This is the reason both the products are disappearing from the Storefront .
The display mode of three product was collapsed, but the display mode of base Product THVA00174 is EXPANDED.
We have changed the display mode from collapsed to EXPANDED.
Wait P'natty index those product.
Closing this case as confirmed with @[Phongsiri Wongammarukhachok] over teams chat
Regards,
Aimee M Zhou ","Please check product ART LIP not found on webe.g sku , sku , sku please check and share root cause-Please check product ART LIP on found on web",53
INC1702277,"Dear Team, Amount of was deducted against order# , kindly check and refund the amount.",Business : Accounts Receivable : A/R Balance Inquiry.,"As we verified for order in system everything is fine. Due to technical glitch 3 times more was added for order 3 times more so amount of has been deducted.
Please find the attached screen shot confirming the same.","Dear Team, Amount of was deducted against order# , kindly check and refund the amount.-Business : Accounts Receivable : A/R Balance Inquiry.",54
INC1645423,Error showing No available to sell quantity found for the item. Item can't be selected,Error showing No available to sell quantity found for the item. Item can't be selected - (Moderate Priority),Kindly verify now filter has been activated.,Error showing No available to sell quantity found for the item. Item can't be selected-Error showing No available to sell quantity found for the item. Item can't be selected - (Moderate Priority),55
INC1659739,Can't access my POS account,Can't access my POS account,Since we are not getting any response from the caller we are closing the ticket.,Can't access my POS account-Can't access my POS account,56
INC1681673,"Unable to use the pos system because the system is slow. Member ID key page /Product scan page, please check.",Unable to access the pos system.,"Close notes copied from Parent Incident: Issue description : Storefront and POS applications were not accessible.
Business Impact : Business Impact: POS machines and store front are not functioning.
ABO Impacted: Yes
Affected Countries : Thailand
Root Cause : Yet to be determined
Closure Information : The issue was resolved after rolling restart performed by SRE team. After the nodes were restarted, both POS and Storefront applications came back online, and have not reported any issue since. Business team has performed the sanity on the applications, and no new issues were observed.
Problem Investigation Ticket: PRB0075864","Unable to use the pos system because the system is slow. Member ID key page /Product scan page, please check.-Unable to access the pos system.",56
INC1681667,"Unable to use the pos system because the system is slow. Member ID key page /Product scan page, please check.",Unable to access the pos system.,"Close notes copied from Parent Incident: Issue description : Storefront and POS applications were not accessible.
Business Impact : Business Impact: POS machines and store front are not functioning.
ABO Impacted: Yes
Affected Countries : Thailand
Root Cause : Yet to be determined
Closure Information : The issue was resolved after rolling restart performed by SRE team. After the nodes were restarted, both POS and Storefront applications came back online, and have not reported any issue since. Business team has performed the sanity on the applications, and no new issues were observed.
Problem Investigation Ticket: PRB0075864","Unable to use the pos system because the system is slow. Member ID key page /Product scan page, please check.-Unable to access the pos system.",56
INC1681672,"Unable to use the pos system because the system is slow. Member ID key page /Product scan page, please check.",Unable to access the pos system.,"Close notes copied from Parent Incident: Issue description : Storefront and POS applications were not accessible.
Business Impact : Business Impact: POS machines and store front are not functioning.
ABO Impacted: Yes
Affected Countries : Thailand
Root Cause : Yet to be determined
Closure Information : The issue was resolved after rolling restart performed by SRE team. After the nodes were restarted, both POS and Storefront applications came back online, and have not reported any issue since. Business team has performed the sanity on the applications, and no new issues were observed.
Problem Investigation Ticket: PRB0075864","Unable to use the pos system because the system is slow. Member ID key page /Product scan page, please check.-Unable to access the pos system.",56
INC1681642,"Unable to use the pos system because the system is slow. Member ID key page /Product scan page, please check.",Unable to access the pos system.,"Close notes copied from Parent Incident: Issue description : Storefront and POS applications were not accessible.
Business Impact : Business Impact: POS machines and store front are not functioning.
ABO Impacted: Yes
Affected Countries : Thailand
Root Cause : Yet to be determined
Closure Information : The issue was resolved after rolling restart performed by SRE team. After the nodes were restarted, both POS and Storefront applications came back online, and have not reported any issue since. Business team has performed the sanity on the applications, and no new issues were observed.
Problem Investigation Ticket: PRB0075864","Unable to use the pos system because the system is slow. Member ID key page /Product scan page, please check.-Unable to access the pos system.",56
INC1681663,"Unable to use the pos system because the system is slow. Member ID key page /Product scan page, please check.",Unable to access the pos system.,"Close notes copied from Parent Incident: Issue description : Storefront and POS applications were not accessible.
Business Impact : Business Impact: POS machines and store front are not functioning.
ABO Impacted: Yes
Affected Countries : Thailand
Root Cause : Yet to be determined
Closure Information : The issue was resolved after rolling restart performed by SRE team. After the nodes were restarted, both POS and Storefront applications came back online, and have not reported any issue since. Business team has performed the sanity on the applications, and no new issues were observed.
Problem Investigation Ticket: PRB0075864","Unable to use the pos system because the system is slow. Member ID key page /Product scan page, please check.-Unable to access the pos system.",56
INC1705533,"UNSHIP ORDER, ORDER NUMBER , WAREHOUSE T24, PLEASE CHECK IT AS SOON AS POSSIBLE, THANKS","UNSHIP ORDER, ORDER NUMBER , WAREHOUSE T24","As checked mentioned orders are After Sales Service order.Order processed successfully and all order related events triggered to down systems.
after confirmation we are makring this as resolved
","UNSHIP ORDER, ORDER NUMBER , WAREHOUSE T24, PLEASE CHECK IT AS SOON AS POSSIBLE, THANKS-UNSHIP ORDER, ORDER NUMBER , WAREHOUSE T24",57
INC1705532,"ORDER UNSHIP ORDER NUMBER , WAREHOUSE T24, PLEASE CHECK ASAP, THANKS",Order unship at Warehouse T24,"We have checked and have found that the order is already shipped and the process is run correctly, we cannot mark the status of the order to unship. Instead, you can place the return for this order.
As per confirmation we are makringthis as resolved ","ORDER UNSHIP ORDER NUMBER , WAREHOUSE T24, PLEASE CHECK ASAP, THANKS-Order unship at Warehouse T24",57
INC1677661,Natural B with Yeast Pursue Disinfectant CleanerPRODUCTS ARE NOT SHOWING IN PRE LOGIN,Natural B with Pursue Disinfectant CleanerPRODUCTS ARE NOT SHOWING IN PRE LOGIN,"No issues while searching the product, might some intermittent issue while solr ",Natural B with Yeast Pursue Disinfectant CleanerPRODUCTS ARE NOT SHOWING IN PRE LOGIN-Natural B with Pursue Disinfectant CleanerPRODUCTS ARE NOT SHOWING IN PRE LOGIN,58
INC1665954,"Coupon A-start Program for member not found on pos , asm , sf system please fix",Coupon A start Program for member not found,"Hello @[Chananchida Prasitsuwan]
207191723 was placed on Nov 02, 2023 17:05:53
But the coupon was not generated for this order.
RCA
As checked in the splunk :couponGeneration process was stuck in running due to which the coupons are not generated.
We have regenrated the coupons and now issue is resolved and no other user with same issue is not found.
As confirmed by @[Chananchida Prasitsuwan] closing this incident
Thanks","Coupon A-start Program for member not found on pos , asm , sf system please fix-Coupon A start Program for member not found",59
INC1645243,"Hi Team, Prospect ADS partner have an issue while registration .He is unable to complete the ADSP registration. He completed all registration steps and profile. But after login profile screen automatically changing and not stayed . Error attached in video and images. Please check and solve early.",Technology : App : Login : Registration not working.,While replicating through ASM mode user is already converted to ADS And all the five flags are true.please ask user to try again if still issue occurs feel free to raise new incident.,"Hi Team, Prospect ADS partner have an issue while registration .He is unable to complete the ADSP registration. He completed all registration steps and profile. But after login profile screen automatically changing and not stayed . Error attached in video and images. Please check and solve early.-Technology : App : Login : Registration not working.",60
INC1671107,abo set the login id password but Technical Error.,Technology : App : Login : OTP not received.,Please ask user to try now setting the password using forget password ,abo set the login id password but Technical Error.-Technology : App : Login : OTP not received.,60
INC1654559,"Dear Team, PC is complaining that they are not receiving the OTP for their mobile number and email ID verification. Kindly have a look into this and make this issue resolved.",Technology : App : Login : OTP not received.,"Please ask user to try with the OTP they are receiving over there mail as same OTP is triggered for both mail as well as email id.
If issue still persists feel free to raise anew ticket with error screenshot.","Dear Team, PC is complaining that they are not receiving the OTP for their mobile number and email ID verification. Kindly have a look into this and make this issue resolved.-Technology : App : Login : OTP not received.",60
INC1674426,"Customer called and stated that customer is facing problem while doing login. It is showing as ""something went wrong"". Kindly check and help.",Technology : App : Login : Login Failure.,"No issues in logging in.
Please ask user to try forget password set a new password and login .","Customer called and stated that customer is facing problem while doing login. It is showing as ""something went wrong"". Kindly check and help.-Technology : App : Login : Login Failure.",60
INC1690673,"customer called and stated that while he is login to account, he is facing something went wrong error it is showing as back to amway.in from past days kindly check and help us with the resolution.",Technology : App : Login : Login Failure.,As checked their is no error from our end please ask user to try login using forgot password and clear cache or use different browser and if still error occurs feel free to raise new incident with error screenshot.,"customer called and stated that while he is login to account, he is facing something went wrong error it is showing as back to amway.in from past days kindly check and help us with the resolution.-Technology : App : Login : Login Failure.",60
INC1653573,"customer called and stated that she is not getting the opt while she is trying to use forget password and she is facing this problem from pass week, kindly check and help them out as soon as possible.",Technology : App : Login : Login Failure.,As checked the OTP is getting triggered from our end over mail please ask user to check their mail for otp if they are not receiving otp over mobile number .,"customer called and stated that she is not getting the opt while she is trying to use forget password and she is facing this problem from pass week, kindly check and help them out as soon as possible.-Technology : App : Login : Login Failure.",60
INC1689893,"Customer called to and stated that they are not able to login as they are getting pop up that Sorry, something went wrong, if you get this error multiple times, please try contacting Customer Support Back to Amway.in and they had tried to change the devices and try getting same issue, kindly please check and resolve the issue at the earliest.",Technology : App : Login : Login Failure.,"While replicating the same through ASM we are able to access the website for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.","Customer called to and stated that they are not able to login as they are getting pop up that Sorry, something went wrong, if you get this error multiple times, please try contacting Customer Support Back to Amway.in and they had tried to change the devices and try getting same issue, kindly please check and resolve the issue at the earliest.-Technology : App : Login : Login Failure.",60
INC1648036,customer called and stated that they are not able to login the account even after using forgot password option. Requesting you to kindly check and help them out with the resolution as soon as possible.,Technology : App : Login : Login Failure.,As checked the ABO id provided by the user is inactive please ask them to check and proceed through an active account.,customer called and stated that they are not able to login the account even after using forgot password option. Requesting you to kindly check and help them out with the resolution as soon as possible.-Technology : App : Login : Login Failure.,60
INC1652322,ADS want to Reset his ID Password through web but he did not received OTP on mobile number# - GKP PUC-XPP.,Technology : App : Login : OTP not received.,"As checked mobile number registered with user 93864758 is 9554707101 please ask user to try again with FORGET PASSWORD.
If issue still persists please check mails too for the OTP as same OTP has been triggered for both mail as well as mobile number.",ADS want to Reset his ID Password through web but he did not received OTP on mobile number# - GKP PUC-XPP.-Technology : App : Login : OTP not received.,60
INC1641888,Unable to reset password...tried multiple times from different devices. error shows-invalid OTP,Technology : App : Login : Login Failure.,"As checked their is no error from our end please ask user to try again may be this occurs due to cache problem or old browser history .please ask them to clear cache and try again .
if still error occurs feel free to raise new incident with screenshot.
",Unable to reset password...tried multiple times from different devices. error shows-invalid OTP-Technology : App : Login : Login Failure.,60
INC1668499,customer called and stated that he is not able to login in Amway website he tried both from rest ID and forgot password option kindly check and help us with the same.,Technology : App : Login : Login Failure.,closing as per below comment .,customer called and stated that he is not able to login in Amway website he tried both from rest ID and forgot password option kindly check and help us with the same.-Technology : App : Login : Login Failure.,60
INC1683773,ABO unable to login yet.. please look into the matter..,Technology : App : Login : Login Failure.,As per last comment. Closing the incident.,ABO unable to login yet.. please look into the matter..-Technology : App : Login : Login Failure.,60
INC1699747,"Dear Team, PC is unable to login and getting error with forgot password option. Kindly check and do the needful. phone no",Technology : App : Login : Login Failure.,"As checked their is no error from our end please ask user to try login using forgot password PFA screenshot may be this error occurs due to old session login or a cache problem please ask user to try again clearing cache and if still error occurs feel free to raise new incident with error screenshot.
","Dear Team, PC is unable to login and getting error with forgot password option. Kindly check and do the needful. phone no-Technology : App : Login : Login Failure.",60
INC1652323,ADS trying to view Business centre option but whenever she tries to click on one of the option under it. It shows error Authentication failed. Kindly look into the matter and do the needful for this. Screenshot of the same is attached.,Technology : App : Login : Login Failure.,"As checked with ASM we can see website is working fine for the user and find the attached screenshot for your reference.
Please ask ABO to clear the browser cache, history and then check again. if issue persist, please let us know with error screenshot.",ADS trying to view Business centre option but whenever she tries to click on one of the option under it. It shows error Authentication failed. Kindly look into the matter and do the needful for this. Screenshot of the same is attached.-Technology : App : Login : Login Failure.,60
INC1658159,customer called and stated that they are not able to login the account with the mobile number. kindly check and help out as the same.,Technology : App : Login : Login Failure.,"Please ask user to try again FORGET PASSWORD as checked no issues were found.
PFA screenshot for your reference.
If issue still persists feel free to raise anew ticket with error screenshot.",customer called and stated that they are not able to login the account with the mobile number. kindly check and help out as the same.-Technology : App : Login : Login Failure.,60
INC1696653,"Customer is still not able to login. Showing the same error message ""Due to some reason you can not login"". Customer already created new Password using forgot Password. Login credential is mentioned below:",Technology : App : Login : Login Failure.,"Blocks deleted which were added by MDMS.
User can login now
Blocks and Priv
Block Type Affiliate Effective Date Expire Date Block Reason Rule Text
","Customer is still not able to login. Showing the same error message ""Due to some reason you can not login"". Customer already created new Password using forgot Password. Login credential is mentioned below:-Technology : App : Login : Login Failure.",60
INC1686396,"Customer called and stated that they are getting error message when ever they are trying to login most of the times, they said after login they are unable to place order. They tried changing device, clearing browsing history and cache.",Technology : App : Login : Login Failure.,"While replicating the same through ASM we are able to access the website for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.
If issue still persists feel free to raise a new ticket with error screenshot.","Customer called and stated that they are getting error message when ever they are trying to login most of the times, they said after login they are unable to place order. They tried changing device, clearing browsing history and cache.-Technology : App : Login : Login Failure.",60
INC1660015,upline called and stated that her customer is not able to login her. kindly check and help them out as the same.,Technology : App : Login : Login Failure.,"As checked the number registered against the profile is +91 please ask user to do RESET ID.
If any issues still persists while proceeding with reset id feel free to raise a new ticket with error screenshot.
Also share the number that needs to be updated so we can update the same from backend.",upline called and stated that her customer is not able to login her. kindly check and help them out as the same.-Technology : App : Login : Login Failure.,60
INC1703962,"Customer called and stated that, they are unable to login when every they are trying to log in, they are getting error message like MOBILE NUMBER DOESNOT BELONG TO PRIMARY APPLICANT. Kindly check and help them as soon as possible.",Technology : App : Login : Login Failure.,"No issues found while proceeding with FORGET PASSWORD through registered number 9448718836 also find the attached screenshot for your reference.
if issue still persists feel free to raise anew ticket with error screenshot.","Customer called and stated that, they are unable to login when every they are trying to log in, they are getting error message like MOBILE NUMBER DOESNOT BELONG TO PRIMARY APPLICANT. Kindly check and help them as soon as possible.-Technology : App : Login : Login Failure.",60
INC1675166,"want to convert herself as an ADR , But when she select become as an ADR option, in this option when she try to send OTP for verification of her mail id OTP not received on her mail id- GKP PUC-XPP",Technology : App : Login : OTP not received.,"As checked OTP is getting triggered to mail id sanakhanxyz@gmail.com please ask user to check there spam folder too.
PFA screenshot for your reference.","want to convert herself as an ADR , But when she select become as an ADR option, in this option when she try to send OTP for verification of her mail id OTP not received on her mail id- GKP PUC-XPP-Technology : App : Login : OTP not received.",60
INC1694884,"Hi Team,Customer called and stated that customer is facing issue while login to customer account as it is showing as something went wrong, kindly check and help.",Technology : App : Login : Login Failure.,"While replicating the same through ASM we are able to access the website for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.","Hi Team,Customer called and stated that customer is facing issue while login to customer account as it is showing as something went wrong, kindly check and help.-Technology : App : Login : Login Failure.",60
INC1676853,customer called and stated is facing error of current user is not a primary applicant from days kindly check and help us with the same.,Technology : App : Login : Login Failure.,"Earlier profile was linked with co-applicant which has been removed now.
Please ask user to try now using FORGET PASSWORD now.
If issue still persists feel free to raise anew ticket.",customer called and stated is facing error of current user is not a primary applicant from days kindly check and help us with the same.-Technology : App : Login : Login Failure.,60
INC1669422,Abo set the password on website but otp has not received on phone,Technology : App : Login : OTP not received.,As checked the otp is getting triggered over mail please ask user to check their mail for the same.,Abo set the password on website but otp has not received on phone-Technology : App : Login : OTP not received.,60
INC1647494,"Dear Team, The Employee# is unable to log in and attached the error screenshot. Forgot password also not working. Mobile number used to sign in is",Technology : App : Login : Login Failure.,Please ask user to now try again as sync has been done .,"Dear Team, The Employee# is unable to log in and attached the error screenshot. Forgot password also not working. Mobile number used to sign in is-Technology : App : Login : Login Failure.",60
INC1660723,"upline called and stated that their downline is not able to login his account, kindly check and help them out the same.",Technology : App : Login : Login Failure.,closing as per below comment.,"upline called and stated that their downline is not able to login his account, kindly check and help them out the same.-Technology : App : Login : Login Failure.",60
INC1700538,"Customer called and stated that they are unable to login from past one month, it is reflecting like INVALID CREDENTIALS. Kindly, check and help as earliest.",Technology : App : Login : Login Failure.,"Please change the password and try to login again using forgot password ,
If again faces the same error please send the Screenshot with Time.","Customer called and stated that they are unable to login from past one month, it is reflecting like INVALID CREDENTIALS. Kindly, check and help as earliest.-Technology : App : Login : Login Failure.",60
INC1652327,"want to redeem his Free Mini Filter , But OTP not received in his- GKP PUC-XPP.",Technology : App : Login : OTP not received.,"Please ask user to try with the OTP they are receiving over there mail as same OTP has been triggered for both mail as well as phone no.
If issue still persists feel free to raise anew ticket.","want to redeem his Free Mini Filter , But OTP not received in his- GKP PUC-XPP.-Technology : App : Login : OTP not received.",60
INC1645228,"Customer is not able login for online account, wherein customer is getting an error to contact customer care service. Account is reflecting in ROC case initiated. Requesting to please check and help us the same.",Technology : App : Login : Login Failure.,"ACTIVE BCR CASE,
Please get connected to business team for more information nothing to be done by IT ","Customer is not able login for online account, wherein customer is getting an error to contact customer care service. Account is reflecting in ROC case initiated. Requesting to please check and help us the same.-Technology : App : Login : Login Failure.",60
INC1694878,"Customer not able to login after giving proper Mobile No. and password. Showing ""Due to some reason you can not login"". Kindly look into this.",Technology : App : Login : Login Failure.,As checked their is no error from our end please ask user to try again login using forgot password and clearing cache and old browser history .if still error occurs feel free to raise new incident .,"Customer not able to login after giving proper Mobile No. and password. Showing ""Due to some reason you can not login"". Kindly look into this.-Technology : App : Login : Login Failure.",60
INC1699754,"Customer called and stated that when customer is using this number for number updation, it is showing as number already exist.",Technology : App : Login : Login Failure.,As DDB deletion required and deletion has been done please ask user to now try again.,"Customer called and stated that when customer is using this number for number updation, it is showing as number already exist.-Technology : App : Login : Login Failure.",60
INC1675314,"customer called and stated that they are not receiving the OTP in their mobile number and email id while trying the forgot password option, kindly check and help out the same.",Technology : App : Login : OTP not received.,Email was there in the bounced table which has been removed now please ask user to try now with the OTP they are receiving over there mail as same OTP has been triggered for both mail as well as phone number. ,"customer called and stated that they are not receiving the OTP in their mobile number and email id while trying the forgot password option, kindly check and help out the same.-Technology : App : Login : OTP not received.",60
INC1687320,"Customer called and stated that customer is facing issue while login it is showing as ""something went wrong"". Kindly check and help.",Technology : App : Login : Login Failure.,"While replicating the same through ASM we are able to access the website for the user .
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.
If issue still persists fell free to raise a new ticket with error screenshot","Customer called and stated that customer is facing issue while login it is showing as ""something went wrong"". Kindly check and help.-Technology : App : Login : Login Failure.",60
INC1704877,UNABLE TO REGISTER MEMBERSHIP DUE TO PAYMENT KEEP LOADING FOR MORE THEN MINIT.,Unable to register due to payment keep loading (> mins),"As checked, we have received do not proceed from payment provider due to which payment was not successful.
Please ask user to retokenize the card and let us know if still having issues.
Closing as per caller confirmation.",UNABLE TO REGISTER MEMBERSHIP DUE TO PAYMENT KEEP LOADING FOR MORE THEN MINIT.-Unable to register due to payment keep loading (> mins),61
INC1674345,"Customer called and stated that they are not able to login in website as they are getting pop up something went wrong connected customer care and ABO is not able to login for her team also and she had changed the device and tried, kindly please check and resolve the issue at the earliest.",Technology : Login : Login Failure.,"Cache needs to be cleared, password needs to be changed and then try to login, good to login now. ","Customer called and stated that they are not able to login in website as they are getting pop up something went wrong connected customer care and ABO is not able to login for her team also and she had changed the device and tried, kindly please check and resolve the issue at the earliest.-Technology : Login : Login Failure.",62
INC1650728,"Hi,I am still not able to reset my password and change phone number.Kindly see the attached image for your reference.",Technology : Login : Login Failure.,"Please ask user to try now using FORGET PASSWORD we have linked the profile for the user.
If issue still persists feel free to raise anew ticket with error screenshot.","Hi,I am still not able to reset my password and change phone number.Kindly see the attached image for your reference.-Technology : Login : Login Failure.",62
INC1674412,"Customer called and stated that they are not able to login their account as getting error Your login ID and password combination does not match our records, please try again and when they are trying in website its showing section time out, kindly please check and resolve the issue at the earliest.",Technology : Login : Login Failure.,"Please ask user to try again using FORGET PASSWORD, we have checked the user profile and haven't found any issues with that.
Please try by clearing browser history or in a different browser
If issue still persists feel free to raise a new ticket with error screenshot.","Customer called and stated that they are not able to login their account as getting error Your login ID and password combination does not match our records, please try again and when they are trying in website its showing section time out, kindly please check and resolve the issue at the earliest.-Technology : Login : Login Failure.",62
INC1645449,Unable to login. Pending for profile completion. Kindly do the needful.,Technology : Login : Login Failure.,SRE Deletion as well as sync has been done please ask user to now try again.,Unable to login. Pending for profile completion. Kindly do the needful.-Technology : Login : Login Failure.,62
INC1680448,"Customer not able to login because OTP is not being received and when they use reset id option, they are getting NUMBER ALREADY ASSOCIATED status, kindly check and help with the same at earliest.",Technology : Login : Login Failure.,Please ask user to try with OTP they are receiving over there mail as same OTP has been triggered for both mail id as well as phone number.,"Customer not able to login because OTP is not being received and when they use reset id option, they are getting NUMBER ALREADY ASSOCIATED status, kindly check and help with the same at earliest.-Technology : Login : Login Failure.",62
INC1673546,"Customer called and stated that they are unable to login, from past week they are trying and unable to reset password kindly check and help them as earliest.",Technology : Login : Login Failure.,Closing as per below comment ,"Customer called and stated that they are unable to login, from past week they are trying and unable to reset password kindly check and help them as earliest.-Technology : Login : Login Failure.",62
INC1706429,"Customer called and stated that they are not able to login as they are getting pop up that Sorry, something went wrong If you get this error multiple times, please try contacting Customer Support and ABO stated that they only facing this issue in the device, but they try with other device it is working, kindly please check and resolve the issue at the earliest.",Technology : Login : Login Failure.,"Please clear the cookies and cache as it is an intermittent issue, related to cookies.","Customer called and stated that they are not able to login as they are getting pop up that Sorry, something went wrong If you get this error multiple times, please try contacting Customer Support and ABO stated that they only facing this issue in the device, but they try with other device it is working, kindly please check and resolve the issue at the earliest.-Technology : Login : Login Failure.",62
INC1693987,"Dear Team, ADSP is unable to login his account. Kindly assis",Technology : Login : Login Failure.,"While replicating the same through ASM we are able to access the website for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.","Dear Team, ADSP is unable to login his account. Kindly assis-Technology : Login : Login Failure.",62
INC1679415,"Technology : Login : Login Failure Customer called and stated that they are unable to login their account from past days getting error ""Something went wrong"" and if it is getting logged in the account then they are not able to place the order same error they are getting while proceed to check out, kindly have a check and help us on the same at the earliest.",Technology : Login : Login Failure.,"Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.","Technology : Login : Login Failure Customer called and stated that they are unable to login their account from past days getting error ""Something went wrong"" and if it is getting logged in the account then they are not able to place the order same error they are getting while proceed to check out, kindly have a check and help us on the same at the earliest.-Technology : Login : Login Failure.",62
INC1678771,"Customer called and stated that are not able to use the website and they are getting pop up something went wrong connected customer care after that they are not able to login, kindly please check and resolve the issue at the earliest",Technology : Login : Login Failure.,"Please clear the cache, try forget password and then try,","Customer called and stated that are not able to use the website and they are getting pop up something went wrong connected customer care after that they are not able to login, kindly please check and resolve the issue at the earliest-Technology : Login : Login Failure.",62
INC1703570,ADSP unable to reset web password & even unable to process forgot password . Please find error screen shot .,Technology : Login on the Website : Forgot Login.,"Earlier the entry was missing from Party Table in DDB.
Profile has been synced, please ask user to try now.",ADSP unable to reset web password & even unable to process forgot password . Please find error screen shot .-Technology : Login on the Website : Forgot Login.,62
INC1691534,"Hi Team, the ADSP informed that the issue is still not resolved. Please assist on priority",Technology : Login : Login Failure.,"With reference of the previous incident
1) user was not able to do FORGET PASSWORD for which cognito deletion was required which id done.
2) wrong ABO reflected while Forget Password as one number was linked with two of the accounts therefore we deleted the number from one of the account and now correct ABO reflected while Forget password.
Also the screenshot attached by user in this ticket is of after that issue is already been resolved please ask user to try again using forget password.
PFA screenshot for your reference.","Hi Team, the ADSP informed that the issue is still not resolved. Please assist on priority-Technology : Login : Login Failure.",62
INC1689728,Customer called and stated that they are not able to login when there trying to login they are getting error like something went wrong kindly check and help with the resolution as earliest.,Technology : Login : Login Failure.,"While replicating the same through ASM we are able to access the website for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.",Customer called and stated that they are not able to login when there trying to login they are getting error like something went wrong kindly check and help with the resolution as earliest.-Technology : Login : Login Failure.,62
INC1668783,"Hi Team, Please check PC is getting attached error as ""Current user is no primary applicant"" while trying ""Forgot password "" option. Please check and help to resolve the complaint.",Technology : Login : Login Failure.,"might some intermittent issue happened.
Please try again, we tried no issues found ","Hi Team, Please check PC is getting attached error as ""Current user is no primary applicant"" while trying ""Forgot password "" option. Please check and help to resolve the complaint.-Technology : Login : Login Failure.",62
INC1684802,"Technology : Login : Login FailureCustomer called and stated that they are unable to login their account in Amway website getting error ""Something went wrong"" informed customer to share the screenshot for the same to care, kindly have a check and help us on the same at the earliest.",Technology : Login : Login Failure.,"workaround
Please ask user to retry once after clearing the cache and cookies. This issue is due to some tokens value, will be sorted once cookies are cleared .","Technology : Login : Login FailureCustomer called and stated that they are unable to login their account in Amway website getting error ""Something went wrong"" informed customer to share the screenshot for the same to care, kindly have a check and help us on the same at the earliest.-Technology : Login : Login Failure.",62
INC1681048,"Hi Team, is getting this attached error while login to the account.",Technology : Login : Login Failure.,ask user to please update the browser and clear the cache and then try to place order.,"Hi Team, is getting this attached error while login to the account.-Technology : Login : Login Failure.",62
INC1696551,"Technology : Login : Login Failure Customer called and stated that they are unable to login their account in website, getting error ""something went wrong"" informed customer to share the screenshot to care, kindly have a check and help us on the same at the earliest.",Technology : Login : Login Failure.,"While replicating the same through ASM we are able to access the website for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.","Technology : Login : Login Failure Customer called and stated that they are unable to login their account in website, getting error ""something went wrong"" informed customer to share the screenshot to care, kindly have a check and help us on the same at the earliest.-Technology : Login : Login Failure.",62
INC1647547,"PC is unable to change the password, its showing error (attached screen shot)",Technology : Login : Login Failure.,"Hi Team
Please ask the user to enter password as per given instructions.
Regards
","PC is unable to change the password, its showing error (attached screen shot)-Technology : Login : Login Failure.",62
INC1705731,customer called and stated they are unable to login in website they are getting error like something went wrong kindly check and help us with the resolution as earliest.,Technology : Login : Login Failure.,"While replicating the same through ASM we are able to access the website for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.",customer called and stated they are unable to login in website they are getting error like something went wrong kindly check and help us with the resolution as earliest.-Technology : Login : Login Failure.,62
INC1704527,Please assist to check as the ABO is facing issues to login.ABO number: TAN WEI JIANAmway ID: jianweijian662@gmail.comPassword: 6565665A,Login issue,"Hi @Muguthan Gunasegaran,
As checked for given credential.
Amway ID: jianweijian662@gmail.com
Password: 6565665A
We are unable to replicate the mentioned scenario. please check the attached screenshot.
And check with user and let us know if any other assistance is required on this.
Thank you.",Please assist to check as the ABO is facing issues to login.ABO number: TAN WEI JIANAmway ID: jianweijian662@gmail.comPassword: 6565665A-Login issue,62
INC1683689,INCN [DO NOT DELETE THIS LINE] Customer called and stated that they are not able to login into their account when they are trying to login they are getting error like something went wrong please try again after some time kindly check and help with the resolution as earliest.,Technology : Login : Login Failure.,"Please ask user to clear the cookies as it might be due to some intermittent issue happened due to token,
Please clear the cache ",INCN [DO NOT DELETE THIS LINE] Customer called and stated that they are not able to login into their account when they are trying to login they are getting error like something went wrong please try again after some time kindly check and help with the resolution as earliest.-Technology : Login : Login Failure.,62
INC1698946,"Customer called and stated that they are not able to login when they are trying to login, they are getting error like mobile number and password combination does not match kindly check and help with the resolution as earliest.",Technology : Login : Login Failure.,"Please change the password and try to login again,
If again faces the same error, please send the Screenshot with Time. ","Customer called and stated that they are not able to login when they are trying to login, they are getting error like mobile number and password combination does not match kindly check and help with the resolution as earliest.-Technology : Login : Login Failure.",62
INC1695822,PC unable to login and getting below error. Even if we enter OTP it says unexpected error.,Technology : Login : Login Failure.,DBB deletion and sync has been done please ask user to now try again.,PC unable to login and getting below error. Even if we enter OTP it says unexpected error.-Technology : Login : Login Failure.,62
INC1683706,"Customer called and stated that they are not able to login when they are trying to login, they are getting error like no record found from this mobile number kindly check and help with the resolution as earliest.",Technology : Login : Login Failure.,"Please check I tried using Phone number and clicked on forget password, no issues database giving Mobile number from Records.
Please request user to do forget password. ","Customer called and stated that they are not able to login when they are trying to login, they are getting error like no record found from this mobile number kindly check and help with the resolution as earliest.-Technology : Login : Login Failure.",62
INC1679634,"Dear Team, The below ADSP is getting the below error while login. They have also opted clear history option, but the issue is same. error screenshot attached above.",Technology : Login : Login Failure.,"While replicating the same through ASM we are able to access website for the user.
PFA screenshot for your reference.
Please ask user to try again with a different browser or by clearing browser history so that the previous session get logged out.","Dear Team, The below ADSP is getting the below error while login. They have also opted clear history option, but the issue is same. error screenshot attached above.-Technology : Login : Login Failure.",62
INC1681092,"I have checked as suggested by you, but still problem exist. Screen shot attached.",Technology : Login : Login Failure.,Please ask user to try now cognito deletion has been done.,"I have checked as suggested by you, but still problem exist. Screen shot attached.-Technology : Login : Login Failure.",62
INC1685483,"ADSP is unable to login many times from last days due to below error . ADSP has already clear the browser cache, history & update browser as required. Please do the needful for further login.",Technology : Login : Login Failure.,"Blocks removed now, no pop ups now","ADSP is unable to login many times from last days due to below error . ADSP has already clear the browser cache, history & update browser as required. Please do the needful for further login.-Technology : Login : Login Failure.",62
INC1645303,ADS joined today & completed his profile but unable to order ..showing below screen .,Technology : Login : Login Failure.,As checked through asm mode their is no error please ask user to try again and find the below screenshot if still error occurs feel free to raise new incident.,ADS joined today & completed his profile but unable to order ..showing below screen .-Technology : Login : Login Failure.,62
INC1660009,"Technology : Login : Login Failure Customer called and stated that they are unable to login their account as the mobile number is showing as default , and customer is unable to use reset id option also, they are getting error invalid credentials after entering all details, kindly have a check and help us on the same at the earliest.",Technology : Login : Login Failure.,mobile number updated please verify and ask user to try now login using forgot password.,"Technology : Login : Login Failure Customer called and stated that they are unable to login their account as the mobile number is showing as default , and customer is unable to use reset id option also, they are getting error invalid credentials after entering all details, kindly have a check and help us on the same at the earliest.-Technology : Login : Login Failure.",62
INC1642916,"Customer called and stated that they are not able to login as they are getting the pop up Your login ID and password combination does not match our records, please try again. and when they are doing forgot password, they are getting pop up Mobile Number doesn't exist in our system, please enter a valid Mobile Number to proceed, kindly please check and resolve the issue at the earliest.",Technology : Login : Login Failure.,Please ask user to try now using Forget Password.,"Customer called and stated that they are not able to login as they are getting the pop up Your login ID and password combination does not match our records, please try again. and when they are doing forgot password, they are getting pop up Mobile Number doesn't exist in our system, please enter a valid Mobile Number to proceed, kindly please check and resolve the issue at the earliest.-Technology : Login : Login Failure.",62
INC1649607,ADSP is complaing that while at the time of Login on Amway website is not able to Login error comes mobile number does not exists in our systemplease find attached screenshot,Technology : Login : Login Failure.,"Please ask user to try now, profile has been synced.",ADSP is complaing that while at the time of Login on Amway website is not able to Login error comes mobile number does not exists in our systemplease find attached screenshot-Technology : Login : Login Failure.,62
INC1648815,Customer called and stated that customer is unable to us reset id option when customer is going to submit customer is facing issue kindly check and help.,Technology : Login : Login Failure.,SRE deletion as well as sync has been done please ask user to now try again.,Customer called and stated that customer is unable to us reset id option when customer is going to submit customer is facing issue kindly check and help.-Technology : Login : Login Failure.,62
INC1641906,"Customer called and stated that they are not able to login after using the forgot password option when they are doing, they are getting pop up Your login ID and password combination does not match our records, please try again, kindly please check and resolve the issue at the earlies",Technology : Login : Login Failure.,"Please ask user to try using FORGET PASSWORD in a different browser or clear the browser history/cache before trying so that the previous session get logged out.
If issue still persists feel free to raise a new ticket with error screenshot.","Customer called and stated that they are not able to login after using the forgot password option when they are doing, they are getting pop up Your login ID and password combination does not match our records, please try again, kindly please check and resolve the issue at the earlies-Technology : Login : Login Failure.",62
INC1703932,"Please assist to check as the APC is unable to login to the account, it routes to webpage error.Amway ID: Password: Shasha24",Unable to login,"We have sync this user and able to login now from our end.
Closing as per confirmation.","Please assist to check as the APC is unable to login to the account, it routes to webpage error.Amway ID: Password: Shasha24-Unable to login",62
INC1703543,customer called and stated that they are unable to login in website kindly check and help us with the resolution as earliest.,Technology : Login : Login Failure.,"Closing as per below update from SD-
""customer do not have any screenshot . they will check again while doing order , pls close this ticket , will raise fresh ticket once we receive SS of error .""",customer called and stated that they are unable to login in website kindly check and help us with the resolution as earliest.-Technology : Login : Login Failure.,62
INC1706427,customer called and stated that they are unable to login in website even by entering correct password and mobile number kindly check and help us with the resolution as earliest.,Technology : Login : Login Failure.,"Please change the password and try again.
passwords are not stored at backend so we cannot verify that.
If any issues faced Please let us know.",customer called and stated that they are unable to login in website even by entering correct password and mobile number kindly check and help us with the resolution as earliest.-Technology : Login : Login Failure.,62
INC1647548,"PC is unable to change the password, its showing error (attached screen shot)",Technology : Login : Login Failure.,Please ask user to change the password through forgot password option. if still error occurs feel free to raise new incident.,"PC is unable to change the password, its showing error (attached screen shot)-Technology : Login : Login Failure.",62
INC1656034,"Hi Team,Please check AD is getting attached error while trying to use forgot password option. Further while trying to use ""Reset ID"", Error is coming as ""No account Found"". Please check the error screenshot and help to resolve the complaint,",Technology : Login : Login Failure.,Profile has been synced.,"Hi Team,Please check AD is getting attached error while trying to use forgot password option. Further while trying to use ""Reset ID"", Error is coming as ""No account Found"". Please check the error screenshot and help to resolve the complaint,-Technology : Login : Login Failure.",62
INC1694907,"ADSP is unable to login many times from last days due to below error . ADSP has already clear the browser cache, history & update browser as required. Please do the needful for further login. Again & again ADSP is facing same issue please do the needful. screenshot is attaching--",Technology : Login : Login Failure.,"While replicating the same through ASM we are able to access the website for the user .
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out.","ADSP is unable to login many times from last days due to below error . ADSP has already clear the browser cache, history & update browser as required. Please do the needful for further login. Again & again ADSP is facing same issue please do the needful. screenshot is attaching---Technology : Login : Login Failure.",62
INC1673541,"Customer called and stated that they are not able to login as they are getting a pop up that Your login ID and password combination does not match our records, please try again and when he used to forget password, they are getting a pop-up Mobile Number doesn't exist in our system, please enter a valid Mobile Number to proceed, kindly please check and resolve the issue at the earliest.",Technology : Login : Login Failure.,"no issues found, please try forget password now.","Customer called and stated that they are not able to login as they are getting a pop up that Your login ID and password combination does not match our records, please try again and when he used to forget password, they are getting a pop-up Mobile Number doesn't exist in our system, please enter a valid Mobile Number to proceed, kindly please check and resolve the issue at the earliest.-Technology : Login : Login Failure.",62
INC1691223,"Dear Team, Kindly check the below login issue and rectify the same. ADSP is complaining that she is not able to log in to the Amway website using her registered mobile number and when tried using ""Forgot Password"" option, error is appearing as ""Mobile number is associated with a guest customer account. Please use 'Track your order as a guest customer' option to track your order"".",Technology : Login : Login Failure.,"
profile Type was ""guest"" we have deleted the old data and new has been initiated, once they will do forget password profile will be linked as ADR ","Dear Team, Kindly check the below login issue and rectify the same. ADSP is complaining that she is not able to log in to the Amway website using her registered mobile number and when tried using ""Forgot Password"" option, error is appearing as ""Mobile number is associated with a guest customer account. Please use 'Track your order as a guest customer' option to track your order"".-Technology : Login : Login Failure.",62
INC1679442,"Dear Team, Kindly check the below login issue and do the needful.When she tried the ""Forgot password"" option using her registered",Technology : Login : Login Failure.,Please ask user to try now using Forget Password.,"Dear Team, Kindly check the below login issue and do the needful.When she tried the ""Forgot password"" option using her registered-Technology : Login : Login Failure.",62
INC1683631,HYBS_Order_NumberHYBS_Order_StatusCOMPLETEDCOMPLETEDSHIPPEDHYBS_Payment_TypeeBankingeBankingcreditcard,[DATA RECON][MY][SG][ Orders] Side2 Not Exist - Missing in Magic,"For order # 10034402386, 10034540827, 50003095969 - credit pv/bv process was under running status due to which order was not flown to MAGIC.
We have fixed the same and issue is now fixed.
Closing as per confirmation.",HYBS_Order_NumberHYBS_Order_StatusCOMPLETEDCOMPLETEDSHIPPEDHYBS_Payment_TypeeBankingeBankingcreditcard-[DATA RECON][MY][SG][ Orders] Side2 Not Exist - Missing in Magic,63
INC1680962,Magic_Order_Number,[DATA RECON][AU][ Orders]Side1 Not Exist Missing in Hybris,"We have now performed the workaround, and the return order is also completed.
We do have a problem ticket PRB0076072 for the RCA and a permanent fix.",Magic_Order_Number-[DATA RECON][AU][ Orders]Side1 Not Exist Missing in Hybris,63
INC1679570,HYBS_Order_Number,[DATA RECON][MY][SG][ Orders] Side2 Not Exist - Missing in Magic,"For order # 10034409847 , 50003089230 - credit pv/bv process was under running status due to which order was not flown to MAGIC.
We have fixed the same and issue is now fixed.
For order # 10034194141 - order is now canceled , so no pv/bv will credited for this order.
as per confirmation we are makring this as resolved",HYBS_Order_Number-[DATA RECON][MY][SG][ Orders] Side2 Not Exist - Missing in Magic,63
INC1704307,Magic_Order_Number,[DATA RECON][MY][ Orders] Side1 Not Exist - Missing in Hybris,"Both the reported orders are in Cancelled state and respective events pushed. Screenshots attached for reference.
EBS confirmed, mentioned orders cancelled at their end.
No action taken from Hybris.
Closing as per caller confirmation.",Magic_Order_Number-[DATA RECON][MY][ Orders] Side1 Not Exist - Missing in Hybris,63
INC1688159,EBS_Order_Number,[DATA RECON][MY][ Orders] Payment Details missing in Hybris,"There were extra PTE created for these orders due to which payment was not shown in POS.
We have fixed the same and payment is now captured for these orders.
Since no further action is required from hybris end, marking the ticket as closed.",EBS_Order_Number-[DATA RECON][MY][ Orders] Payment Details missing in Hybris,63
INC1694385,Magic_Order_Number,[DATA RECON][AU][ Orders]Side1 Not Exist Missing in Hybris-,"As per the confirmation from the BONUS team, the orders are present at their end too.
Hence closing this ticket.",Magic_Order_Number-[DATA RECON][AU][ Orders]Side1 Not Exist Missing in Hybris-,63
INC1652804,Magic_Order_Number,[DATA RECON][MY][ Orders] Side1 not exist - Missing in Hybris,"As confirmed by EBS, all the mentioned orders are closed at EBS and no issue was found at Hybris end as well.
",Magic_Order_Number-[DATA RECON][MY][ Orders] Side1 not exist - Missing in Hybris,63
INC1670301,Magic_Order_Number,[DATA RECON][AU][ Orders] Side1 Not Exist Missing in Hybris,"This is working as expected, the orders were placed in the OCTOBER bonus period i.e. 202310.
But we can see that one line of each order is canceled in the NOVEMBER BONUS period i.e. 202311, hence the PVBV reverted will be in the November bonus period.
This is working as per the expectation.",Magic_Order_Number-[DATA RECON][AU][ Orders] Side1 Not Exist Missing in Hybris,63
INC1669333,"Hi Hybris Team,Please check if the details are present in Magic?",[DATA RECON][MY][SG][ Orders] Side2 not Exist - missing in magic,"The reported 3 orders are already analyzed by Hybris team under the tickets mentioned below:
40000087884 - INC1669379
10033860125 - INC1665665
50003056169 - INC1661643
All these incidents were for the same description as the current case and are closed, please check them from your end, if there is any further assistance required, please create a service request against the same.
Closing the ticket as per confirmation received.","Hi Hybris Team,Please check if the details are present in Magic?-[DATA RECON][MY][SG][ Orders] Side2 not Exist - missing in magic",63
INC1694250,EBS_Order_NumberEBS_Payment_Reference_Number121688513_MYR_231207-121662346_MYR_231205-121665044_MYR_231205-121665060_MYR_231205-121666302_MYR_231205-,[DATA RECON][MY][ Orders] Payment Details missing in Hybris,"Hi @Bhagavatula Keerthika,
We have done the fix for the below order.
10034465796
10034633827
10034838562
10034838871
10034842982
And payment details are now present.
Please check and confirm if we are good to close this case.
Regards,
Shikha Pandey",EBS_Order_NumberEBS_Payment_Reference_Number121688513_MYR_231207-121662346_MYR_231205-121665044_MYR_231205-121665060_MYR_231205-121666302_MYR_231205--[DATA RECON][MY][ Orders] Payment Details missing in Hybris,63
INC1660568,EBS_Order_Number,[DATA RECON][MY][ Orders] Payment Details missing in Hybris,"As per checking we are able to see payment details for order 10033565533 / 50003038039. Kindly check attached screenshot.
And for order 10033641659 extra PT was created which has been rectified. Now the payment details are visible in POSS.
Kindly check and let us know if any other assistance is required or we can close the case.
Closing as per confirmation received.",EBS_Order_Number-[DATA RECON][MY][ Orders] Payment Details missing in Hybris,63
INC1697136,EBS_Order_Number,[DATA RECON][MY][ Orders] Payment Details Missing in Hybris,"Hi @Bhagavatula Keerthika,
There were extra PTE created for these orders due to which payment was not shown in POS.
We have fixed all above orders and payment details are now present in hybris as well as in POS.
Please check & confirm if we can close the ticke",EBS_Order_Number-[DATA RECON][MY][ Orders] Payment Details Missing in Hybris,63
INC1664974,ThreePL_Order_Number,[DATA RECON][SG][ Orders] Missing Ship Confirmation in Hybris,"All the reported orders are processed successfully, and events triggered to down systems.
WM team also confirmed same.
Please find the attachment for order & line-item level status.
Caller confirmed to close the incident.",ThreePL_Order_Number-[DATA RECON][SG][ Orders] Missing Ship Confirmation in Hybris,63
INC1686942,HYBS_Order_NumberHYBS_Order_Number,[DATA RECON][MY][SG][ Orders] Orders Booked in EBS,"The required data fix (remove duplicates with 0 adjustments) has been done at ebs for mentioned orders.
For remaining orders we hare repushed the invoice event & orders got progressed successfully in EBS.
Now all the orders are processed/closed at EBS.
RCA - We tried to understand the scenario over here to reach the root cause of how multiple adjustments have been created. We checked out all the splunk logs but couldn't find anything useful. One of the cases has already been handled under PRB0073116, however, we also tried to reproduce the same scenario on a lower environment but we were unable to. Therefore, the exact cause of the issue remains unknown. This issue seems user/session-specific as we haven't encountered a similar issue with other multiple orders/users. If this issue reoccurs, the team will thoroughly investigate it.",HYBS_Order_NumberHYBS_Order_Number-[DATA RECON][MY][SG][ Orders] Orders Booked in EBS,63
INC1693918,ADS provided the documents today,Technology : Hybris Issues : My Account : Incorrect Content Under Manage Business.,correct docs uploaded.,ADS provided the documents today-Technology : Hybris Issues : My Account : Incorrect Content Under Manage Business.,64
INC1668484,"Hi Team, in our records but on website its showing as. Please check and correct the DOB.",Technology : Hybris Issues : My Account : Incorrect Content Under Manage Business.,"Please ask user to change the DOB to correct as checked while updating the Gender they have updated the DOB too.
If it again gives error we will check it further ","Hi Team, in our records but on website its showing as. Please check and correct the DOB.-Technology : Hybris Issues : My Account : Incorrect Content Under Manage Business.",64
INC1701733,"Hi Team, ADSP account - is reflecting as PC on website. Kindly check below screenshot and resolve the issue.",Technology : Hybris Issues : My Account : Incorrect Content Under Manage Business.,"Profile has been synced, please ask suer to try now.","Hi Team, ADSP account - is reflecting as PC on website. Kindly check below screenshot and resolve the issue.-Technology : Hybris Issues : My Account : Incorrect Content Under Manage Business.",64
INC1641968,"Dear team,Have received complaint for that in his Documents section he found his downline's attachments like - Bank Document, Address Proof & ID Proof Now he wants to know, why his downline's documents are reflecting in his ID, whereas there should be his own documents. And he also wants his own documents in this place, as he has already submitted the same. please find attached his Downline's documents that are showing in his ID :-",Technology : Hybris Issues : My Account : Incorrect Content Under Manage Business.,"Please provide the correct data when ADS gives the documents, we will upload.
RCA: - EMDS had the incorrect data which might have been given by user.","Dear team,Have received complaint for that in his Documents section he found his downline's attachments like - Bank Document, Address Proof & ID Proof Now he wants to know, why his downline's documents are reflecting in his ID, whereas there should be his own documents. And he also wants his own documents in this place, as he has already submitted the same. please find attached his Downline's documents that are showing in his ID :--Technology : Hybris Issues : My Account : Incorrect Content Under Manage Business.",64
INC1685445,"Please check urgently. The email address below has been removed from the records a long time ago. However, non-ABO feedback keep receiving email notification from Amway.Email address: timah90@gmail.com",Email address has been removed but non ABO keep receiving email notification.,"We could see that email address - ******** has been associated with user #7010277329
We have removed the email address now.
As per caller's confirmation, marking the incident as resolved.","Please check urgently. The email address below has been removed from the records a long time ago. However, non-ABO feedback keep receiving email notification from Amway.Email address: timah90@gmail.com-Email address has been removed but non ABO keep receiving email notification.",65
INC1699103,Please assist in checking why non-ABO still receiving email notifications. We have checked the email address has already been removed a long time ago. Please advise if this is not the correct ticket. Email address: abdul.azim01@gmail.com,Non ABO still receiving Amway notification even though email address has been remove long time ago.,"As checked with team, this e-mail is not existing in our system.
And suggested to caller open new ticket if non-ABO still receiving Amway notification.
As per caller confirmation we are closing this.",Please assist in checking why non-ABO still receiving email notifications. We have checked the email address has already been removed a long time ago. Please advise if this is not the correct ticket. Email address: abdul.azim01@gmail.com-Non ABO still receiving Amway notification even though email address has been remove long time ago.,65
INC1706053,"POSSku PCS Available in RP & EBS But Not showing in POS System Pls checked & Resolve issue asp,Oracle Item Item Description RP & PHY. QTY EBS POS","Sku PCS Available in RP & EBS But Not showing in POS System Pls checked & Resolve issue asp,Ora","Delta has been released, kindly verify.","POSSku PCS Available in RP & EBS But Not showing in POS System Pls checked & Resolve issue asp,Oracle Item Item Description RP & PHY. QTY EBS POS-Sku PCS Available in RP & EBS But Not showing in POS System Pls checked & Resolve issue asp,Ora",66
INC1706301,POS SystemBelow SKU Qty showing in EBS & RP But not showing in POS System. Pls check & Resolve.,Below SKU Qty showing in EBS & RP But not showing in POS System. Pls check & Resolve.SKU,Delta has been cleared. Kindly verify.,POS SystemBelow SKU Qty showing in EBS & RP But not showing in POS System. Pls check & Resolve.-Below SKU Qty showing in EBS & RP But not showing in POS System. Pls check & Resolve.SKU,66
INC1689286,"POS SYSTEMSku- - Available in RP & EBS But Not showing in POS System Pls checked & Resolve issue asp,","Sku-313523ID - Available in RP & EBS But Not showing in POS System Pls checked & Resolve issue asp,",delta cleared for ,"POS SYSTEMSku- - Available in RP & EBS But Not showing in POS System Pls checked & Resolve issue asp,-Sku-313523ID - Available in RP & EBS But Not showing in POS System Pls checked & Resolve issue asp,",66
INC1682014,This stock is not reflected on POS for ordering ...Kindly look into resolve the issue,SKU # Description RP STK POS Stk EBS RemarksNTR PROTEIN WITH GREEN TEA,delta has been cleared please check the same.,This stock is not reflected on POS for ordering ...Kindly look into resolve the issue-SKU # Description RP STK POS Stk EBS RemarksNTR PROTEIN WITH GREEN TEA,67
INC1653254,"order that amount Not eligible for promotion, but system still release gift Buy only , , but can buy gift with % discount : 281298KM My chm sc da Artistry gim %124674VN Son dng Artistry Go Vibrant Sheer Lip Balm ,. 124812VN Sa ra mt lm sch t bo da cht Artistry Studio Cleanser + Exfoliator ,.PRM code :APR3545_PHASE1_2.2M_FIREAPR3545_PHASE1_2.2M_POPUP","Order that amount Not eligible for promotion, but system still release gift","We have attached the Incident with PRB PRB0072408 for RCA and a permanent fix of the issue.
No other workaround is required as order is already cancelled.
For now, we would like to mark the incident as resolved and would request you to please track PRB for progress.","order that amount Not eligible for promotion, but system still release gift Buy only , , but can buy gift with % discount : 281298KM My chm sc da Artistry gim %124674VN Son dng Artistry Go Vibrant Sheer Lip Balm ,. 124812VN Sa ra mt lm sch t bo da cht Artistry Studio Cleanser + Exfoliator ,.PRM code :APR3545_PHASE1_2.2M_FIREAPR3545_PHASE1_2.2M_POPUP-Order that amount Not eligible for promotion, but system still release gift",68
INC1642860,"AMWAY WEBSITEDear Team,User is unable to update the FSSAI details via website you are requested to please check the same and suggest us accordingly.He is not able to save it after uploadingAttached screenshot.Thanks","Dear Team,User is unable to update the FSSAI details via website you are requested to please check the same and suggest us accordingly.He is not able to","Ask user to upload now we have deleted the corrupt Data from DB, Replace of old can be done by new now, if they face error ask them to send the FSSAI REGISTRATION PDF , we will try from backend to upload.","AMWAY WEBSITEDear Team,User is unable to update the FSSAI details via website you are requested to please check the same and suggest us accordingly.He is not able to save it after uploadingAttached screenshot.Thanks-Dear Team,User is unable to update the FSSAI details via website you are requested to please check the same and suggest us accordingly.He is not able to",69
INC1643488,"AMWAY WEBSITEDear Team, User is unable to update the FSSAI details via website you are requested to please check the same and suggest us accordingly. He is not able to save it after uploading Attached screenshot. Thanks","Dear Team, User is unable to update the FSSAI details via website you are requested to please check the same and suggest us accordingly. He is not able","BCR has been removed please ask user to now try again.
","AMWAY WEBSITEDear Team, User is unable to update the FSSAI details via website you are requested to please check the same and suggest us accordingly. He is not able to save it after uploading Attached screenshot. Thanks-Dear Team, User is unable to update the FSSAI details via website you are requested to please check the same and suggest us accordingly. He is not able",69
INC1643501,"amway websiteDear Team, User is unable to update the FSSAI details via website you are requested to please check the same and suggest us accordingly. He is not able to save it after uploadingAttached screenshot. Thanks","Dear Team, User is unable to update the FSSAI details via website you are requested to please check the same and suggest us accordingly. He is not able","As checked user has already updated the FSSAI details, kindly verify.","amway websiteDear Team, User is unable to update the FSSAI details via website you are requested to please check the same and suggest us accordingly. He is not able to save it after uploadingAttached screenshot. Thanks-Dear Team, User is unable to update the FSSAI details via website you are requested to please check the same and suggest us accordingly. He is not able",69
INC1657198,"AMWAY WEBSITEDear Team, User is unable to update the FSSAI details via website you are requested to please check the same and suggest us accordingly.He is not able to save it after uploading Attached screenshot. Thanks","Dear Team, User is unable to update the FSSAI details via website you are requested to please check the same and suggest us accordingly.","Team is working on it user will able to upload the FSSAI details soon, once the active BCR block is removed.","AMWAY WEBSITEDear Team, User is unable to update the FSSAI details via website you are requested to please check the same and suggest us accordingly.He is not able to save it after uploading Attached screenshot. Thanks-Dear Team, User is unable to update the FSSAI details via website you are requested to please check the same and suggest us accordingly.",69
INC1686494,"ISSUE : ABO tried to place an online order and apply two () eCoupons for the order but up till now the status of the order still shows Verify Payment.DETAILS : OH ER XIACTION REQUIRED : Please assist to cancelled the order & release the coupon so that abo can place new order again by 12am. Urgent. Thanks & Regards, Laalitha",Unable to place order,"As requested order- 50003101735 has been cancelled & the coupon has been released.
Closing the ticket as per confirmation received.","ISSUE : ABO tried to place an online order and apply two () eCoupons for the order but up till now the status of the order still shows Verify Payment.DETAILS : OH ER XIACTION REQUIRED : Please assist to cancelled the order & release the coupon so that abo can place new order again by 12am. Urgent. Thanks & Regards, Laalitha-Unable to place order",70
INC1659347,Please assist to check as ABO is unable to proceed to order (refer to screenshot)Error: There is some configuration issues. Please contact your administrator.,Unable to place order,"Delivery mode was not set correctly in the order settings of customers having default shipping address postal code mapped with East Malaysia WH T01,T03,T06. (CCR-1548)
Now we have updated the correct delivery mode in thier default order settings as these EM warehouses are migrated to West Malaysia 80090 Central WH.",Please assist to check as ABO is unable to proceed to order (refer to screenshot)Error: There is some configuration issues. Please contact your administrator.-Unable to place order,70
INC1683940,"Please assist to check on why the ABO is unable to make payment for an ALP order.Citibank , , /",Unable to place ALP order,"We have not received success response from payment provider for the cart.
Please find attachment for more details.
We have advised user to retokenize the card and then try to proceed to pay.
As per confirmation, marking the incident as resolved.","Please assist to check on why the ABO is unable to make payment for an ALP order.Citibank , , /-Unable to place ALP order",70
INC1683942,"Kindly assist to check on why APC is unable to place order.As per video attached, nothing happens upon clicking the proceed to payment button.She has tried using different devices in Google chrome, clear cache browser and retry but issue still persist",Unable to place order,"As checked , we were not getting any response from payment provider due to which user was unable to complete the payment.
As of now, we can see that user is able to make the payment successfully for order # 10034599386.
","Kindly assist to check on why APC is unable to place order.As per video attached, nothing happens upon clicking the proceed to payment button.She has tried using different devices in Google chrome, clear cache browser and retry but issue still persist-Unable to place order",70
INC1665646,ABO V TH AN & BI C TUN log in Web/ ASM to place order* When ABO log in by Main app's account: - V TH AN => ABO can see the CHANGE button to search downline to place order for* When ABO log in by Spouse app's account : - BI C TUN => ABO can NOT see the CHANGE button to search downline to place order for==> pls help to check for this issue - Spouse app log in can NOT place order for downline at this time ABO BusinessOwner P V TH AN ACTIVE ABO BusinessOwner BI C TUN ACTIVE,ABO log in Web/ ASM to place order- Spouse app can NOT see the CHANGE button to search downline to place order for,"We checked and found that there were two accounts coming for the same partyid , one with an Inactive state and another with an active state.
It seems it was an add party case and as per the logic, it picks the first account business nature.
We have updated the account details and now the change button is appearing.
",ABO V TH AN & BI C TUN log in Web/ ASM to place order* When ABO log in by Main app's account: - V TH AN => ABO can see the CHANGE button to search downline to place order for* When ABO log in by Spouse app's account : - BI C TUN => ABO can NOT see the CHANGE button to search downline to place order for==> pls help to check for this issue - Spouse app log in can NOT place order for downline at this time ABO BusinessOwner P V TH AN ACTIVE ABO BusinessOwner BI C TUN ACTIVE-ABO log in Web/ ASM to place order- Spouse app can NOT see the CHANGE button to search downline to place order for,70
INC1660724,Kindly assist to check as the ABO is unable to place order.,Unable to place order,"Delivery mode was not set correctly in the order settings of customers having default shipping address postal code mapped with East Malaysia WH T01,T03,T06. (CCR-1548)
Now we have updated the correct delivery mode in their default order settings as these EM warehouses are migrated to West Malaysia 80090 Central WH.",Kindly assist to check as the ABO is unable to place order.-Unable to place order,70
INC1662003,Please assist to check as the issue faced by BN ABO as the payment page is loading during payment.,BN ABO unable to place ALP,"we have checked and we were not able to replicate this issue from end
caller confirmed to close the incident",Please assist to check as the issue faced by BN ABO as the payment page is loading during payment.-BN ABO unable to place ALP,70
INC1687755,Please assist to check as the ABO is receiving error when inserting the correct name when placing ATOME order.Seeking your input on next course of action.,Unable to place ATOME order,"Hi @Abhay Kumar,
I am not able to replicate the issue as the order stands cancelled hence i have asked the user to re try and if the error exists, we will investigate on the same.
@Muguthan Gunasegaran please let us know if this can be done on a call with screen sharing session.
Regards,
Vishal Singh",Please assist to check as the ABO is receiving error when inserting the correct name when placing ATOME order.Seeking your input on next course of action.-Unable to place ATOME order,70
INC1640561,Kindly assist to check as ABO is facing issues in placing a ZIPP order using both her credit cards.. Card ending with (MAYBANK). Card ending with (AFFIN BANK)Video recording attached for your perusal.,Unable to place ZIPP orders,"Attached video recording doesn't have error or exception details.
We couldn't see payment related error/exception in logs for last 2 days for this user.
Please inform user to try again & revert if issue still persists with below details.
Date & timestamp of issue
error / exception message
card details (example: 123456xxxxxx1234)
Caller confirmed to close the incident.",Kindly assist to check as ABO is facing issues in placing a ZIPP order using both her credit cards.. Card ending with (MAYBANK). Card ending with (AFFIN BANK)Video recording attached for your perusal.-Unable to place ZIPP orders,70
INC1669507,"Hi Team, please check why the payment not captured created from hybris",Payment not captured order status - (Moderate Priority),Please find attached mail for your reference with the queries answered.,"Hi Team, please check why the payment not captured created from hybris-Payment not captured order status - (Moderate Priority)",71
INC1701253,- Payment captured but order cancelled. Please advise why there has payment captured but order cancelled so is that confirm this order was cancelled caused ABO request to refund.,Payment captured but order cancelled.,"SP
Shikha Pandey
Additional comments (Customer visible)•2023-12-22 21:47:30•Translate
Hi @Siew Ling Set,
This issue is the one of the rare scenarios. when at the one node payment status is not paid due to which the awaiting order was cancel.
we will monitor this case if same issue occurs in more cases. As of now this issue is not occurring for any other user or multiple users.
Thank you.",- Payment captured but order cancelled. Please advise why there has payment captured but order cancelled so is that confirm this order was cancelled caused ABO request to refund.-Payment captured but order cancelled.,71
INC1643361,"Hi Team, for 29th - 30th we receive many transactions from Ingenico and the status is payment failed, this transaction should be auto refund.",Payment Failed Not Auto Refund - (Moderate Priority),"Hi Team,
We got checked the mentioned order with Ingenico team and found that before the manual refund when we tried to auto-refund the orders through the api, we received the response as Failed in payment status check response from PG.
Please find the attached mail for same.
Closing the incident since no action pending from our end. Please help to follow the mail communication for same.","Hi Team, for 29th - 30th we receive many transactions from Ingenico and the status is payment failed, this transaction should be auto refund.-Payment Failed Not Auto Refund - (Moderate Priority)",71
INC1680878,Kindly assist to check and reconcile the payment ******** and *********** for Registration Orders as it appear either missing or mismatch.,The payments for Registration Orders is either appear missing/mismatch,"For request id 10034503627_121392063 and 10034503023_121387043 we have received two browser responses of success within a few milliseconds due to which the cart was not converted into an order.
The cart has been reconciled to order 100-10034503627, 100-10034503023.
",Kindly assist to check and reconcile the payment ******** and *********** for Registration Orders as it appear either missing or mismatch.-The payments for Registration Orders is either appear missing/mismatch,72
INC1666406,Kindly assist to check and reconcile the payments ****** for Orders as they appear either missing or mismatch.,The payments for Order are either appear missing/mismatch,"For payment transactions-10033418974_121083509 and 10034082591_121076822, we have reconcile the cart and order is now successfully created.
RCA : We have received two browser response at same time due to which initially cart was not converted into order.
",Kindly assist to check and reconcile the payments ****** for Orders as they appear either missing or mismatch.-The payments for Order are either appear missing/mismatch,72
INC1648417,Kindly assist to check and reconcile the attached Payment of 10033454631_120557439 and 10033454694_120544731 for Order/Registration as they appear either missing or mismatch.,Payment for Orders is either appear missing/mismatch,"Cart # 10033454694 is now reconciled successfully and converted into order.
RCA :
The user is simultaneously registering on several different browsers. The user got to the payment page from one browser, but simultaneously filled out the same information on another browser and restored the cart anticipating further verification to be carried out.
We have the CCR-1977 which states that we would collect the user's payment only if the verification were successfully completed.",Kindly assist to check and reconcile the attached Payment of 10033454631_120557439 and 10033454694_120544731 for Order/Registration as they appear either missing or mismatch.-Payment for Orders is either appear missing/mismatch,72
INC1659036,Kindly assist to check and reconcile the attached Payment of 10033764437_120784408 for Registration Order as it appear either missing or mismatch.,Payment for Registration Order is either appear missing/mismatch,"As confirmed by mdms user has already registered with another order 10033764203
We have cancelled the cart 10033764437 and ask business to proceed with refund.
",Kindly assist to check and reconcile the attached Payment of 10033764437_120784408 for Registration Order as it appear either missing or mismatch.-Payment for Registration Order is either appear missing/mismatch,72
INC1686898,"Kindly assist to check and reconcile the payments of 10034735066_121589332, 10034691247_121555021 & 10034689969_121526185 for Registration and Order as it appear either missing or mismatch",The payments for Order are either appear missing/mismatch,"MDMS has reprocessed the registration cart: 10034735066 And now ABO ID created successfully.
RCA:- According to our findings it seems like user is simultaneously registering on several different browsers. The user got to the payment page from one browser, but simultaneously filled out the same information on another browser and restored the cart anticipating further verification to be carried out.
For the mentioned aspects the CCR is already in place https://amwaycloud.atlassian.net/browse/CCR-1977 where these are already being discussed.
We have reconcile 10034691247_121555021 & 10034689969_121526185 and order is now successfully created.
RCA : We have received two browser response at same time due to which initially cart was not converted into order.","Kindly assist to check and reconcile the payments of 10034735066_121589332, 10034691247_121555021 & 10034689969_121526185 for Registration and Order as it appear either missing or mismatch-The payments for Order are either appear missing/mismatch",72
INC1664222,Kindly assist to check and reconcile the attached Payment of*********** for Order as it appear either missing or mismatch.,Payment for Order is either appear missing/mismatch,"We have reconciled the cart and order is now successfully created.
RCA: We have received two browser response at same time due to which initially cart was not converted into order.",Kindly assist to check and reconcile the attached Payment of*********** for Order as it appear either missing or mismatch.-Payment for Order is either appear missing/mismatch,72
INC1681560,Kindly assist to check and reconcile the payment *********** for Order as it appear either missing or mismatch,The payment for Order are either appear missing/mismatch,"For request id 10034523316_121399078 we have received two browser responses of success within a few milliseconds due to which the cart was not converted into an order.
The cart has been reconciled to order 100-10034523316.",Kindly assist to check and reconcile the payment *********** for Order as it appear either missing or mismatch-The payment for Order are either appear missing/mismatch,72
INC1668000,Kindly assist to check and reconcile the paymen********* for Registration Order as it appear either missing or mismatch.,The payment for Registration Order is either appear missing/mismatch,"According to our findings it seems like user is simultaneously registering on several different browsers. The user got to the payment page from one browser, but simultaneously filled out the same information on another browser and restored the cart anticipating further verification to be carried out.
For the mentioned aspects the CCR is already in place https://amwaycloud.atlassian.net/browse/CCR-1977 where these are already being discussed.
Marking incident resolved as per caller confirmation.",Kindly assist to check and reconcile the paymen********* for Registration Order as it appear either missing or mismatch.-The payment for Registration Order is either appear missing/mismatch,72
INC1663511,Kindly assist to check and reconcile the attached Payment of 10033893648_120906403/10033844510_120897055/10033899258_120914145/10033903873_120916169 for Registration / Order as they appear either missing or mismatch.,Payment for Registration / Order are either appear missing/mismatch,"1- Order has been already created against payment transaction 10033893648_120906403
2- For payment transactions 10033844510_120897055/10033899258_120914145/10033903873_120916169 , we have received response two times for these carts from payment provider. Due to ambiguity order was not created .
Please find attachment for more details.
We have reconciled these carts into orders now.
As per confirmation, marking the incident as resolved.",Kindly assist to check and reconcile the attached Payment of 10033893648_120906403/10033844510_120897055/10033899258_120914145/10033903873_120916169 for Registration / Order as they appear either missing or mismatch.-Payment for Registration / Order are either appear missing/mismatch,72
INC1659760,Kindly assist to check and reconcile the attached Payment of 10033755067_120817528 for Order as it appear either missing or mismatch.,Payment for Order is either appear missing/mismatch,"RCA For request id # 10033755067_120817528, we have received a double browser response due to which the cart was not converted to order. We have reconciled the cart and now converted it into the order.
",Kindly assist to check and reconcile the attached Payment of 10033755067_120817528 for Order as it appear either missing or mismatch.-Payment for Order is either appear missing/mismatch,72
INC1694766,Kindly assist to check and reconcile the payment of MY 10034881683_121704395 and SG 50003123377_503552746 for Order as it appear either missing or mismatch.,The payment for Order are either appear missing/mismatch,"NT
Neha Tomar
Additional comments (Customer visible)•2023-12-14 10:23:23•Translate
Hi @[Mohd Zaffrey Zainal Alam],
The order process was stuck, resulting in the order not being visible in pos.
We fixed the issue, and the order is now visible in pos.
Please check and let us know if we can close the ticket.",Kindly assist to check and reconcile the payment of MY 10034881683_121704395 and SG 50003123377_503552746 for Order as it appear either missing or mismatch.-The payment for Order are either appear missing/mismatch,72
INC1680188,Kindly assist to check and reconcile the payment **********for Order as it appear either missing or mismatch.,The payment for Order is either appear missing/mismatch,"For payment txn request id-10033689291_121356738 , we have received two browser responses of success within a few milliseconds due to which the cart was not converted into an order.
However, we have successfully reconciled the cart and now orders have been created & is under SHIPPED status.
Since no further action is required from hybris end, the ticket is marked as Closed.",Kindly assist to check and reconcile the payment **********for Order as it appear either missing or mismatch.-The payment for Order is either appear missing/mismatch,72
INC1650266,Kindly assist to check and reconcile the attached Payment of -120582944_1697013951160 for Registration Orders as it appear either missing or mismatch.,Payment for Registration Orders is either appear missing/mismatch,"As per mdms team's below comment, the prospect submitted 2 orders. The ABO profile #7018842310 has been created against order #10033505796.
Workaround:
Please check with the finance team and initiate a refund for cart 10033506297 .
The cart has been marked as canceled in Hybris.
Closing the ticket as per caller confirmation",Kindly assist to check and reconcile the attached Payment of -120582944_1697013951160 for Registration Orders as it appear either missing or mismatch.-Payment for Registration Orders is either appear missing/mismatch,72
INC1640538,Kindly assist to check and reconcile the attached / below Payments for Orders as they appear either missing or mismatch.10033123753_12027470410033124040_12028710010033126646_12027572310032682093_12028806910032685129_12028427810033079866_12027958410032702280_12027187810033125978_12028615010033121439_12027759010032908837_12027369210033116001_12028237510032419035_120271874,Payments for Order are either appear missing/mismatch,"1. We are unable to reconcile the Carts 10033124040 & 10033079866 as the coupons added in this cart has already been availed by the user through different order later on. Please check with the finance team and initiate a refund as per the requirement for the below carts.
Cart Number > Coupon code > Availed in Order
10033124040 > 10005436671 > 100-10033150493
10033079866 > 10005208596 > 100-10033134652
2. Rest carts have been successfully reconciled, and the order has been created. No refund should be provided for the below cart/orders.
Order number: 10033123753, 10033126646, 10032682093, 10032685129, 10032702280, 10033125978, 10033121439, 10032908837, 10033116001, 10032419035
RCA: On 29th September, we observed a severe spike in one node due to WarehouseModel.getConsignment, resulting in an increased GC threshold at the nodes that led to the restart of the same. The payment transaction for the mentioned carts occurred during this specific time period hence the response was not captured, and then the cart was marked cancelled. As the cart status was canceled, these carts were not reconciled through the payment jobs. However, we were able to reconcile the mentioned carts into the order through saved IPN.
As per confirmation we are marking this as resolved ",Kindly assist to check and reconcile the attached / below Payments for Orders as they appear either missing or mismatch.10033123753_12027470410033124040_12028710010033126646_12027572310032682093_12028806910032685129_12028427810033079866_12027958410032702280_12027187810033125978_12028615010033121439_12027759010032908837_12027369210033116001_12028237510032419035_120271874-Payments for Order are either appear missing/mismatch,72
INC1660493,Kindly assist to check and reconcile the attached Payment of 10033821779_120831854 for Registration Order as it appear either missing or mismatch.,Payment for Registration Order is either appear missing/mismatch,"We have reconcile the cart and order is now successfully created.
RCA : We have received two browser response at same time due to which initially cart was not converted into order.
Closing as per caller confirmation.",Kindly assist to check and reconcile the attached Payment of 10033821779_120831854 for Registration Order as it appear either missing or mismatch.-Payment for Registration Order is either appear missing/mismatch,72
INC1643332,-ABO report payment deducted but order not found. Please check the order status as soon as possible and ABO waiting update,ABO report payment deducted but order not found.,"As checked, Cart is in cancelled state. There is no success payment captured against 10033221335.
Payment transaction failed with below reason.
""respCode"":""4093"",""respDesc"":""Trans Cannot be Completed""
Closing the ticket as per confirmation received.",-ABO report payment deducted but order not found. Please check the order status as soon as possible and ABO waiting update-ABO report payment deducted but order not found.,73
INC1675706,- Payment deducted but order not found in POS. Please double check and confirm whether the order stuck somewhere or confirm failed status.,Payment deducted but order not found in POS,"As checked mentioned cart has been cancelled due to awaiting payment.
Closing as per confirmation received.",- Payment deducted but order not found in POS. Please double check and confirm whether the order stuck somewhere or confirm failed status.-Payment deducted but order not found in POS,73
INC1648520,"Hi Team,ABO claimed that payment has bee deducted but the order has not been generated and not found in the systemKindly check and assistTQ",Order not found,"As checked for request id # 10033438072_120547006 , we have received response as 'Do not honor' from payment provider (2c2p) due to which registration was not successful and cart was cancelled.
Please help to check with finance team for refund if payment is received at their end","Hi Team,ABO claimed that payment has bee deducted but the order has not been generated and not found in the systemKindly check and assistTQ-Order not found",73
INC1660049,"Hi Team,Could you check if we have received successful payment for the order above? ABO claimed that the payment deducted and now when we check its cancelled.Finance team claimed they have not received any payment from the ABO end.",Payment deducted but order cancelled,"For request id 10033492285_120810114 , we have received 4093 as a response code (Trans Cannot be Completed) from the payment gateway and awaiting payment order was created.
user tried again for this order and for request id 10033492285_120810172, we have received same failure response((Trans Cannot be Completed) .
Later next day, order got cancelled since no payment was received for this order.
please help to check with finance team for refund if payment is received at their end.
","Hi Team,Could you check if we have received successful payment for the order above? ABO claimed that the payment deducted and now when we check its cancelled.Finance team claimed they have not received any payment from the ABO end.-Payment deducted but order cancelled",73
INC1702259,"Hi Team ,PC is done conversion but in website it is showing as a PC & the page is not moving further . Also in BOSS it is showing converted in to ADR . but the same changes is not reflecting in the website . pls look into the case .",Business : Segmentation : Conversion Status.,"Profile has been synced, please ask suer to try now.
Earlier the Business Nature was Member in account table whereas ADR in Party Table.","Hi Team ,PC is done conversion but in website it is showing as a PC & the page is not moving further . Also in BOSS it is showing converted in to ADR . but the same changes is not reflecting in the website . pls look into the case .-Business : Segmentation : Conversion Status.",74
INC1675810,"PC to ABO Conversion Issue: Please check pc is unable to convert himself into adsp Getting error while conversion ""mobile no already in use."" Following screenshot is being attached.",Business : Segmentation : PC to ABO Conversion Inquiry.,Please ask user to now try again as mobile number has been validated .,"PC to ABO Conversion Issue: Please check pc is unable to convert himself into adsp Getting error while conversion ""mobile no already in use."" Following screenshot is being attached.-Business : Segmentation : PC to ABO Conversion Inquiry.",74
INC1671792,"Upline has done PC to ADR conversion for Ekta Agrawal , but in this unable to order thru Pick up . Kindly check the screenshot below Also Billing / Registered Address option is not showing in BOSS .",Business : Segmentation : Conversion Status.,"Address has been updated, kindly verify now.","Upline has done PC to ADR conversion for Ekta Agrawal , but in this unable to order thru Pick up . Kindly check the screenshot below Also Billing / Registered Address option is not showing in BOSS .-Business : Segmentation : Conversion Status.",74
INC1696536,"Hi Team, is trying PC to ADSP conversion, but she is unable to do the conversion and the system throws the below error. ""The data could not be saved due to duplicate ID proof"" Kindly check and do the needful in resolving this issue.",Business : Segmentation : PC to ABO Conversion Inquiry.,Please ask user to now try again as ADHAR CARD has been removed .,"Hi Team, is trying PC to ADSP conversion, but she is unable to do the conversion and the system throws the below error. ""The data could not be saved due to duplicate ID proof"" Kindly check and do the needful in resolving this issue.-Business : Segmentation : PC to ABO Conversion Inquiry.",74
INC1671997,"PC unable to convert account. Getting below error. Kindly support in removing ID, Adddress anf bank details from profile.",Business : Segmentation : ADS to PC Conversion Request,"Dummy data added, please replace it with the correct data while conversion ","PC unable to convert account. Getting below error. Kindly support in removing ID, Adddress anf bank details from profile.-Business : Segmentation : ADS to PC Conversion Request",74
INC1700005,"Hi Team,Customer is trying for conversion but not able to do .Error showing while uploading id card number as id is duplicate. Screenshot attached .",Business : Segmentation : PC to ABO Conversion Inquiry.,"AADHAR details has been deleted please ask user to try now.
If issue still persists feel free to raise anew ticket with error screenshot.","Hi Team,Customer is trying for conversion but not able to do .Error showing while uploading id card number as id is duplicate. Screenshot attached .-Business : Segmentation : PC to ABO Conversion Inquiry.",74
INC1678463,"Dear Team, The PC is still not able to convert from PC to ADSP.",Business : Segmentation : PC to ABO Conversion Inquiry.,closing as per below comment.,"Dear Team, The PC is still not able to convert from PC to ADSP.-Business : Segmentation : PC to ABO Conversion Inquiry.",74
INC1678709,ADSP converted her account from PC to ADSP but unable to place orders.. Attached error screenshot & Even in BOSS ADSP registered address in not captured.. Though customer updated all the details.. Attaching ID address proof. Kindly support on priority as order pending.,Business : Segmentation : PC to ABO Conversion Inquiry.,Address updated now ,ADSP converted her account from PC to ADSP but unable to place orders.. Attached error screenshot & Even in BOSS ADSP registered address in not captured.. Though customer updated all the details.. Attaching ID address proof. Kindly support on priority as order pending.-Business : Segmentation : PC to ABO Conversion Inquiry.,74
INC1678494,"Dear Team, is requesting to convert his account from ADSP to PC. Kindly check and do the needful.",Business : Segmentation : ADS to PC Conversion Request.,Account has been downgraded. Please ask user to verify.,"Dear Team, is requesting to convert his account from ADSP to PC. Kindly check and do the needful.-Business : Segmentation : ADS to PC Conversion Request.",74
INC1680451,"Dear Sir/Madam, I am currently Preferred Customer in Amway and now I want to become a ads partner. but at the time of filling the form it Shows that ""The data could not be saved due to duplicate ID proof."" I have attached screenshot file. Please check and resolve the issue as soon as possible.",Business : Segmentation : ADS to PC Conversion Request.,Please ask user to now try again as PAN card has been removed .,"Dear Sir/Madam, I am currently Preferred Customer in Amway and now I want to become a ads partner. but at the time of filling the form it Shows that ""The data could not be saved due to duplicate ID proof."" I have attached screenshot file. Please check and resolve the issue as soon as possible.-Business : Segmentation : ADS to PC Conversion Request.",74
INC1673880,"Dear Team, The below ADSP's PCs are unable to convert themselves from PC to ADSP. While converting they are getting the above attached error. There is no issue with the ADSP's sponsoring rights. Please check & assist.",Business : Segmentation : PC to ABO Conversion Inquiry.,"blocks removed, please try now ","Dear Team, The below ADSP's PCs are unable to convert themselves from PC to ADSP. While converting they are getting the above attached error. There is no issue with the ADSP's sponsoring rights. Please check & assist.-Business : Segmentation : PC to ABO Conversion Inquiry.",74
INC1647859,PC did not submit any ID Proof + address proof + Bank details and did not verify email ..but converted to ADS Pls convert him to PC again.,Business : Segmentation : Conversion Status.,User has been downgraded to pc .,PC did not submit any ID Proof + address proof + Bank details and did not verify email ..but converted to ADS Pls convert him to PC again.-Business : Segmentation : Conversion Status.,74
INC1647854,"Dear Team, PC# has converted himself in ADSP and showing as ADSP in BOSS, however it is showing as PC on website. Kindly look into this complaint and resolve.",Business : Segmentation : PC to ABO Conversion Inquiry.,SYNC done user is now ADR on web ,"Dear Team, PC# has converted himself in ADSP and showing as ADSP in BOSS, however it is showing as PC on website. Kindly look into this complaint and resolve.-Business : Segmentation : PC to ABO Conversion Inquiry.",74
INC1665217,as per ADSP not able to update bank account & email id,Business : Segmentation : Conversion Status.,"it is more than 15 days so they need to start the process again to become an ADS, they will now be able to verify the email and add bank account.",as per ADSP not able to update bank account & email id-Business : Segmentation : Conversion Status.,74
INC1669704,"Hi Team, Please check is getting attached error of ""Duplicate ID proof"" while converting to ADSP. Please check and help to resolve the complaint.",Business : Segmentation : PC to ABO Conversion Inquiry.,Aadhar has been deleted please ask user to now try again .,"Hi Team, Please check is getting attached error of ""Duplicate ID proof"" while converting to ADSP. Please check and help to resolve the complaint.-Business : Segmentation : PC to ABO Conversion Inquiry.",74
INC1686109,"Kindly investigate, some sku impacted mismatch in system.Refer attachment (example-sku physical but suddenly,got quantity in isupport.)",Some SKU mismatch and interface in system.,"There is difference between EBS & Hybris onhand started around 24 or 25 Nov 2023.
The inventories are refreshed the next day as per the feed received from EBS automatically,
Closing as per confirmation.","Kindly investigate, some sku impacted mismatch in system.Refer attachment (example-sku physical but suddenly,got quantity in isupport.)-Some SKU mismatch and interface in system.",75
INC1695759,kindly check due some SKU impacted mismatch in system. may refer attached file for SKU impacted,SKU mismatch and interface in system,"Day end inventory data not updated at Hybris.
Data updated successfully after next day's inventory feed.
Currently there are no wastages present for the reported SKUs-WH.
Caller confirmed to close the incident.",kindly check due some SKU impacted mismatch in system. may refer attached file for SKU impacted-SKU mismatch and interface in system,75
INC1705814,"Please assist to check as the below APC is unable to resignation. KHAIRMAN BIN JUHARI SYAHPUTRA MAULANA BIN MOHAMADPlease assist to check on reason of APCs unable to perform resignation due to EPP order.We have checked, there are no pending EPP orders.",Unable to resign,"EPP order status has been updated and now the resignation is completed, caller confirmed to close the ticket.","Please assist to check as the below APC is unable to resignation. KHAIRMAN BIN JUHARI SYAHPUTRA MAULANA BIN MOHAMADPlease assist to check on reason of APCs unable to perform resignation due to EPP order.We have checked, there are no pending EPP orders.-Unable to resign",76
INC1686018,"the message prompted, you are not allowed for resignation.",Unable to resign in SF,"Hello @Cindy Wan Yan Lau,
We have tried at our end and there appears no issue in resigning, this issue occurs when you try to resign this employee from MY site instead of SG website.
Please refer to the attached screenshot from SG where there is no issue in resignation, please verify and let us know if any further information is required over the same.
Regards,
Vishal Singh
Please re-open the incident if the issue is not resolved.","the message prompted, you are not allowed for resignation.-Unable to resign in SF",76
INC1654216,Please assist to check as from our end we do not see any EPP order placed for this member DEVI A/P VERASAMY.The member wants to resign.,Unable to resign,"RCA & workaround: As checked, there was one EPP order with PARTPAID status due to which the user 7013197181 was unable to resign. As the installment was marked default, we have done the data fix to update the status to PAID for this order. Further analysis is limited as our access is restricted to logs within a 90-day timeframe starting from the current date. We checked and verified through the ASM mode, the user is able to proceed further for the resignation",Please assist to check as from our end we do not see any EPP order placed for this member DEVI A/P VERASAMY.The member wants to resign.-Unable to resign,76
INC1659309,"Kindly assist to check on why this ABO is unable to resign, no EPP order exists.",Unable to resign,The status of an order was part paid as bonus deduction was done which was restricting the resignation. We have fixed the same and user should be able to resign.,"Kindly assist to check on why this ABO is unable to resign, no EPP order exists.-Unable to resign",76
INC1703850,"Instance: APAC4Location: - AMWAY MALAYSIAAlternate shift contacts: Muhammad Firdaus ShafieWhat is the Issue: Problem with an interface with another systemWhat is the order, item, lot or license plate number, etc.: Order Are you trying to ship it or receive it: ShipIn what system (JDE, OMS, EBS, RP) are you looking for the order: RPTitle of issue: Order not interface from Hybris to RP ()Additional Details:",RP WMS - - Problem with interface: Order not interface from Hybris to RP (),"First name in the address mapped with the order: 10034956440 was null.
We updated first name in address and repushed ORDER_READY_FOR_FULFILLMENT event to RP.
Order reached RP and processed successfully.
It is now in Shipped state.
Caller confirmed to close the incident.","Instance: APAC4Location: - AMWAY MALAYSIAAlternate shift contacts: Muhammad Firdaus ShafieWhat is the Issue: Problem with an interface with another systemWhat is the order, item, lot or license plate number, etc.: Order Are you trying to ship it or receive it: ShipIn what system (JDE, OMS, EBS, RP) are you looking for the order: RPTitle of issue: Order not interface from Hybris to RP ()Additional Details:-RP WMS - - Problem with interface: Order not interface from Hybris to RP ()",77
INC1689801,Please assist to check as the ABO is facing issues to place EPP orders (refer to attached)ABO number: NORKHAIRI BIN AWANG NORBank name: MaybankCard number: Expiry: /,Unable to make payment for EPP order,"As checked, Card number: ********* has already been added to ABO #8851284 profile.
Closing as per confirmation.",Please assist to check as the ABO is facing issues to place EPP orders (refer to attached)ABO number: NORKHAIRI BIN AWANG NORBank name: MaybankCard number: Expiry: /-Unable to make payment for EPP order,78
INC1686000,"ABO is facing issue to make payment for a normal order and her delayed EPP order with debit card ending with (MAYBANK)ABO claims that for the webpage is constantly loading upon clicking proceed to payment, the MAYBANK page is not popping out.Please assist on this and provide the deduction failed reason for .",Unable to make payment for delayed EPP/normal order,"As checked, hybris got the ""INVALID_REQUEST"" error from the payment provider (mpgs). The screenshot of splunk logs is attached below.
The team is already checking a similar issue with the mpgs team under INC1685162.
Kindly ask the user to tokenize the card or use another spare card to avoid any bonus deduction as the current token has been marked invalid at the payment gateway end.
","ABO is facing issue to make payment for a normal order and her delayed EPP order with debit card ending with (MAYBANK)ABO claims that for the webpage is constantly loading upon clicking proceed to payment, the MAYBANK page is not popping out.Please assist on this and provide the deduction failed reason for .-Unable to make payment for delayed EPP/normal order",78
INC1644256,Abo unable to proceed payment either by online or over the counter. Please kindly check.,Unable to make payment EPP,"Secondary party id which was ordering user was not linked to the given ABO due to which ABO was unable to pay for the EPP order.
We have updated the party id in the order and now user is able to proceed to pay.
As per confirmation, marking the incident as resolved.",Abo unable to proceed payment either by online or over the counter. Please kindly check.-Unable to make payment EPP,78
INC1661420,Please assist to check as there is an error prompted when clicking on the order number to make a payment.,Unable to make a payment for pending order,"As checked, we have received ""Trans Cannot be Completed"" response from payment provider (2c2p) due to which unable to make payment.
New order placed and coupon used, caller confirmed to close the incident.",Please assist to check as there is an error prompted when clicking on the order number to make a payment.-Unable to make a payment for pending order,78
INC1673749,Team Issue Abo unable to make payment for EPP order Details ABO # See video attachments Result Required Check why payment not able go through - check transaction logs Rectify any possible reasons that cause page to load excessively during check out Thanks & Regards Sherryl,Unable to make payment,"As checked, we are getting DO_NOT_PROCEED response during initial authentication call.
asked user to retokenize the card or add new card.",Team Issue Abo unable to make payment for EPP order Details ABO # See video attachments Result Required Check why payment not able go through - check transaction logs Rectify any possible reasons that cause page to load excessively during check out Thanks & Regards Sherryl-Unable to make payment,78
INC1686995,Team Issue : EPP payment failed and resulted in bonus deduction. Payment fail due to card not charged Details ABO # SURIAOrder # & Result Required Kindly provide transaction log for the above orders. Root cause card failed to charge. Status : UrgentThanks & Regards Sherryl,EPP Payment failed.,"As checked, silent payment for both the orders was rejected due to below error msg received from payment provider.
Response Received : {""error"":{""cause"":""INVALID_REQUEST"",""explanation"":""Value '9782934612263538' is invalid. The token provided in the request is marked as invalid. The card details stored against the token must be updated before they can be used, because the acquirer or token service provider has informed the gateway that the card details are no longer valid. "",""field"":""sourceOfFunds.token"",""validationType"":""INVALID""},""result"":""ERROR""}
",Team Issue : EPP payment failed and resulted in bonus deduction. Payment fail due to card not charged Details ABO # SURIAOrder # & Result Required Kindly provide transaction log for the above orders. Root cause card failed to charge. Status : UrgentThanks & Regards Sherryl-EPP Payment failed.,78
INC1686928,Team Issue : EPP payment failed as card failed to charged. Resulted in Bonus Deduction. ABO is not amused. Details : ABO # SURAIDAEPP order # & Required Result Transaction logs + root case why EPP card failed to charge. Is this system issues or user. Status : High Priority Thanks & Regards Sherryl,EPP payment failed,"As checked, silent payment for both the orders was rejected due to below error msg received from payment provider.
2023-11-30T01:09:16.500493442Z stdout F com.amway.apac.payment.exceptions.AmwayApacPaymentException: 400 : [{""error"":{""cause"":""INVALID_REQUEST"",""explanation"":""Value '9159674199004427' is invalid. The token provided in the request is marked as invalid. The card details stored against the token must be update... (419 bytes)]
User needs to retokenize the card.
Please find below logs related to payment failure sms.
11/30/23 9:09:21.650 AM | [INFO] | sending SMS to 60125525306 with content Your EPP payment for 10033152591 3rd payment is unsuccessful. Any inquiry please contact Amway Careline 03-79462800.
11/30/23 8:44:21.637 AM | [INFO] | sending SMS to 60125525306 with content Your EPP payment for 10032895996 3rd payment is unsuccessful. Any inquiry please contact Amway Careline 03-79462800.
11/30/23 7:53:14.395 AM | sending SMS to 60167527938 with content Your EPP payment for 10034012138 2nd payment is unsuccessful. Any inquiry please contact Amway Careline 03-79462800.
11/30/23 7:36:38.400 AM | sending SMS to 60167527938 with content Your EPP payment for 10034015438 2nd payment is unsuccessful. Any inquiry please contact Amway Careline 03-79462800.
",Team Issue : EPP payment failed as card failed to charged. Resulted in Bonus Deduction. ABO is not amused. Details : ABO # SURAIDAEPP order # & Required Result Transaction logs + root case why EPP card failed to charge. Is this system issues or user. Status : High Priority Thanks & Regards Sherryl-EPP payment failed,78
INC1681905,"Please find the below order POS status showing PROCESSING_ERROR, kindly fix the probley","Please find the below order POS status showing PROCESSING_ERROR, kindly fix the problemGroup Order No POS STATUS FAREYE STATUS PROCESSING_ERROR",Orders has been repushed now.,"Please find the below order POS status showing PROCESSING_ERROR, kindly fix the probley-Please find the below order POS status showing PROCESSING_ERROR, kindly fix the problemGroup Order No POS STATUS FAREYE STATUS PROCESSING_ERROR",79
INC1683986,"order showing POS status PROCESSING_ERROR, kindly change the statusWHS CODE Group Order No SHIPMENT ID POS STATUS FAREYE STATUS","Below order showing POS status PROCESSING_ERROR, kindly change the statusWHS CODE Group Order No SHIPMENT ID POS STATUS FAREYE","Hi
The orders has been re-triggerred. Kindly check now.
Regards","order showing POS status PROCESSING_ERROR, kindly change the statusWHS CODE Group Order No SHIPMENT ID POS STATUS FAREYE STATUS-Below order showing POS status PROCESSING_ERROR, kindly change the statusWHS CODE Group Order No SHIPMENT ID POS STATUS FAREYE",79
INC1687791,Orders do not have any payment record. Please assist to check whether the orders are valid and if no please remove from MAGIC!,Orders do not have any payment record. Please assist to check whether the orders are valid and if no please remove from MAGIC!,"For order 10032790179 , 10034536587 ,10034648711 - There were extra PTE created for these orders due to which payment was not shown in POS. We have fixed the same and payment is now captured for these orders.
For order 10034293354 , Please find below analysis due to which this issue was occured.
1.1st credit pv/bv call was failed in hybris due to gateway timeout but it was processed in MAGIC.
2. revert pv/bv call was sent and it was successfully in hybris as well in MAGIC.
3. Since 1st credit pv/bv was failed in hybris , hybris has retry mechanism and send the credit pv/bv call again to MAGIC and it was processed in MAGIC.
",Orders do not have any payment record. Please assist to check whether the orders are valid and if no please remove from MAGIC!-Orders do not have any payment record. Please assist to check whether the orders are valid and if no please remove from MAGIC!,80
INC1677168,"ISSUE : ABO placed an order on 1st November but payment deducted, order was not created. DETAILS : WONG VENUS ACTION REQUIRED : Kindly assist to check this payment was made for which order. ATTACHED FILE : Kindly refer to attached screenshot for your references. Thanks & Regards, Laalitha","Payment deducted, order not created.","As checked in the user's account, 7016381976 [WONG VENUS] the user has placed the order 100-50003069896 on 1st November which is now in cancelled state. Because we did not receive any successful response from the payment provider","ISSUE : ABO placed an order on 1st November but payment deducted, order was not created. DETAILS : WONG VENUS ACTION REQUIRED : Kindly assist to check this payment was made for which order. ATTACHED FILE : Kindly refer to attached screenshot for your references. Thanks & Regards, Laalitha-Payment deducted, order not created.",81
INC1642695,Team Issue : Payment deducted. Order not generated Details Order Number : ABO/APC Details : Action required:Reason order not generated. Can order be pushed Kindly adviseThanks & Regards Sherryl,Payment deducted. Order not generated,"We are unable to reconcile the Cart 10033124040 as the coupon added in this cart has already been availed by the user through different order later on. Please check with the finance team and initiate a refund.
RCA: On 29th September, we observed a severe spike in one node due to WarehouseModel.getConsignment, resulting in an increased GC threshold at the nodes that led to the restart of the same. The payment transaction for the mentioned carts occurred during this specific time period hence the response was not captured, and then the cart was marked cancelled. As the cart status was canceled, these carts were not reconciled through the payment jobs. However, we were able to reconcile the mentioned carts into the order through saved IPN.
Closing the ticket as per confirmation received.
Kindly raise a new one if any further assistance is required.",Team Issue : Payment deducted. Order not generated Details Order Number : ABO/APC Details : Action required:Reason order not generated. Can order be pushed Kindly adviseThanks & Regards Sherryl-Payment deducted. Order not generated,81
INC1701118,"ABO name: SYURIZA BINTI AHMAD SHUKORFailed order number: Please assist to check as ABO reported payment deducted, order failed","Payment deducted, order failed","Hybris has received ""respCode:4005"" & ""respDesc:Do not honor"" for order 50002999340.
Hybris has not received a successful response from the payment provider (2c2p) and the order was marked canceled.
Please check the screenshots attached for splunk logs.
Please check with finance for any queries related to refunds.","ABO name: SYURIZA BINTI AHMAD SHUKORFailed order number: Please assist to check as ABO reported payment deducted, order failed-Payment deducted, order failed",81
INC1697893,"Kindly assist to check as payment deducted, order not generated","Payment deducted, order not generated","RCA: For cart 10034907142, we have received more than one browser response due to which the cart was not converted to order. We have reconciled the cart and now converted it into the order successfully.
","Kindly assist to check as payment deducted, order not generated-Payment deducted, order not generated",81
INC1688974,"Please assist to check on the payment deducted, the order failed to reflect.ABO number: NUR SUHAILA BINTI SHUKRIOrder number:","Payment deducted, order cancelled","We received below response ""respCode"":""4093"",""respDesc"":""Trans Cannot be Completed"" for order- 10034620659
Please help to check with the finance team for a refund if payment is received at the business end.
Logs:-
2023-11-30T06:01:28.911419178Z stdout F 2023-11-30T06:01:28,874+00:00 | [INFO] [hybrisHTTP85] [Lynx2c2pPaymentFacadeImpl] [127.0.0.6] anonymous | LOG_2c2p : ECOM_MSB_ORDER_006_2c2p : {""cardNo"":"""",""cardToken"":"""",""loyaltyPoints"":null,""merchantID"":""458458000000908"",""invoiceNo"":""10034620659_121542332"",""amount"":116.0,""monthlyPayment"":null,""userDefined1"":""100-121542332_1701322406479"",""userDefined2"":""fpx"",""userDefined3"":""125620200"",""userDefined4"":"""",""userDefined5"":"""",""currencyCode"":""MYR"",""recurringUniqueID"":"""",""tranRef"":""346082780"",""referenceNo"":""216956663"",""approvalCode"":null,""eci"":"""",""transactionDateTime"":""20231130133328"",""agentCode"":""123MY"",""channelCode"":""AP"",""issuerCountry"":"""",""issuerBank"":"""",""installmentMerchantAbsorbRate"":null,""acquirerReferenceNo"":""216956663"",""acquirerMerchantId"":""EX00010143"",""idempotencyID"":"""",""paymentScheme"":""AP"",""displayProcessingAmount"":false,""respCode"":""4093"",""respDesc"":""Trans Cannot be Completed""}","Please assist to check on the payment deducted, the order failed to reflect.ABO number: NUR SUHAILA BINTI SHUKRIOrder number:-Payment deducted, order cancelled",81
INC1664897,Please assist to check as the payment was deducted and order did not generate.,"Payment deducted, order failed","We have not received success response for the cart #10033812776. Please find attachment for more details.
The cart has been marked as cancelled now.
Kindly refund to the user if any payment has received at Business end and advise user to place new order.
As per confirmation, marking the incident as resolved.","Please assist to check as the payment was deducted and order did not generate.-Payment deducted, order failed",81
INC1701622,"If this order number failed, why refund happened?",Order Number failed or got processed - (Moderate Priority),"This order was discarded as the warehouse was wrongly mapped hence order can't be processed further.
It was invoiced but did not reached RP and payment was captured hence refunded.","If this order number failed, why refund happened?-Order Number failed or got processed - (Moderate Priority)",82
INC1663513,POSSKU Available qty in RP & Physical But not showing in POS Pls Resolve issue aspOracle Item Item Description RP & PHY. QTY EBS POS,SKU Available qty in RP & Physical But not showing in POS Pls Resolve issue aspOracle Item Item Description RP & PHY. QTY EBS POS,Delta has been cleared. Kindly verify.,POSSKU Available qty in RP & Physical But not showing in POS Pls Resolve issue aspOracle Item Item Description RP & PHY. QTY EBS POS-SKU Available qty in RP & Physical But not showing in POS Pls Resolve issue aspOracle Item Item Description RP & PHY. QTY EBS POS,83
INC1680888,"NGUYEN THI NGA ABO fail at payment -> lock cart with PRM gift inside -> i clear cart already, but still don't see gift comebackPRM code:APR3950_PAHSE1_FIRE When purchasing Nutrilite products with an order value of ,, VND (VAT included), Distributors/KHNPPs will be given a choice of set of Nutrilite Multivitamin and Mineral Health Products - Children - Children. (SKU: ) or Nutrilite Bio C Plus TPBVSK (104270KM)",ABO fail at payment - lock cart with PRM gift inside,"
The count was consumed in the cart 500-610478848 and was there in user promotion count.
As per request, we have removed the count from the entry.
For now, we would like to mark the Incident as resolved","NGUYEN THI NGA ABO fail at payment -> lock cart with PRM gift inside -> i clear cart already, but still don't see gift comebackPRM code:APR3950_PAHSE1_FIRE When purchasing Nutrilite products with an order value of ,, VND (VAT included), Distributors/KHNPPs will be given a choice of set of Nutrilite Multivitamin and Mineral Health Products - Children - Children. (SKU: ) or Nutrilite Bio C Plus TPBVSK (104270KM)-ABO fail at payment - lock cart with PRM gift inside",84
INC1667200,"NGUYN TH H has lock cart with PRM gift inside,==> pls help to release quota back to ABO for new order- - PHM M ANH [] - Nov , , :: AM - ,,. - LockedPRM code :APR3881_PAHSE3",ABO has lock cart with PRM gift inside,"As per the request , the cart was canceled and the quota was released back.
The locked cart are picked by recon job and gets cleared, however as per the request, we cleared the cart.
For now, we would like to mark the Incident as resolved","NGUYN TH H has lock cart with PRM gift inside,==> pls help to release quota back to ABO for new order- - PHM M ANH [] - Nov , , :: AM - ,,. - LockedPRM code :APR3881_PAHSE3-ABO has lock cart with PRM gift inside",84
INC1667979,IBO has valid credit card and sufficient funds for $ auto renewal - Why did payment not go out?,Ticket # IBO Cheryl Lai Munn Cheng Auto renewal did not go out,"As checked and analyzed, the autorenewal failed because the RENEWAL purpose was not attached to the card.
Because of this, the renewal failed in the previous run.
As of now, we can see that the purpose is attached to the card.
It will be a success in the next run.",IBO has valid credit card and sufficient funds for $ auto renewal - Why did payment not go out?-Ticket # IBO Cheryl Lai Munn Cheng Auto renewal did not go out,85
INC1672933,HYBS_Order_Number,[DATA RECON][MY][ ORDERS] Orders Booked in EBS,"Order process was stuck for orders 10034245068 , 10034288066 due to which events were not triggered. We have fixed the same and order is now closed in EBS.
For remaining orders, all events were already triggered from hybris end and we have provided the details to ebs and orders are now closed.",HYBS_Order_Number-[DATA RECON][MY][ ORDERS] Orders Booked in EBS,86
INC1649202,HYBS_Order_Number,[DATA RECON][MY][ ORDERS] Receipt not Generated,"Order edited event was sent to EBS at first place due to which receipt was not generated in EBS.
Problem ticket PRB0075225 is already raised for fix of this issue. As a workaround, we have repush the order edit event and receipt is now generated in EBS.",HYBS_Order_Number-[DATA RECON][MY][ ORDERS] Receipt not Generated,86
INC1696457,Missing ship dates in EBS,[DATA RECON][IN][ order] order stuck in booked status in EBS,"Ship dates were already sent from hybris.
Although we have repushed the order as per the request.
ship dates are now in EBS.",Missing ship dates in EBS-[DATA RECON][IN][ order] order stuck in booked status in EBS,86
INC1694286,HYBS_Order_Number,[DATA RECON][MY][ Orders] Orders booked in EBS,"As per the below comments by the EBS team, the orders have been closed at EBS. No datafix has been done at Hybris end. This issue seems to be intermittent or cart/session specific hence the exact cause of the issue is still ambiguous.",HYBS_Order_Number-[DATA RECON][MY][ Orders] Orders booked in EBS,86
INC1681494,Philippines order header report,[DATA RECON][PH][ ORDERS]Order details missing in EBS,"after ebsteam confrim ,order is close i n ebs side",Philippines order header report-[DATA RECON][PH][ ORDERS]Order details missing in EBS,86
INC1690080,New Zealand lines report,[DATA RECON][NZ][ Order]Order booked status in EBS,"As confirmed by the EBS team the orders are now closed.
This happened because of a series of promotions 20230831-0231-GWP*(Two Free Product Promotion).
These promotion has two actions which is currently not the supported feature.
Because of this, it is causing an issue at the EBS end.
Do reach out to us in case of any queries.",New Zealand lines report-[DATA RECON][NZ][ Order]Order booked status in EBS,86
INC1653087,A500--,[DATA RECON][VN][ Order]Order booked status in EBS,"The order is in confirmed state and is not picked up yet hence invoice is not generated.
Please note once the order will be picked up, invoice will be generated.
We would like to mark the incident as resolved as no action is required for now.",A500---[DATA RECON][VN][ Order]Order booked status in EBS,86
INC1658513,EBS_Order_Number,[DATA RECON][MY][ Orders] Payment Details missing in DL,"Double 3ds response was received from mpgs due to which two pay call was sent and one was rejected and extra payment transaction entries was created.
We have removed the extra entry and re-push the event.",EBS_Order_Number-[DATA RECON][MY][ Orders] Payment Details missing in DL,86
INC1658371,HYBS_Order_Number,[DATA RECON][MY][ ORDERS]Order Booked in EBS,"consignment process for the 3 orders reported in the incident were stuck which was processed and the invoice were created successfully, caller confirmed to close the incident.",HYBS_Order_Number-[DATA RECON][MY][ ORDERS]Order Booked in EBS,86
INC1646801,HYBS_Order_NumberHYBS_Payment_Reference_Number10033363438_12052825510033362571_120492240,[DATA RECON][MY][ ORDERS] Receipt not Generated,"Order_Edited event got missed for the above SOP orders .
We have re-pushed the events from Hybris end.
PRB0075225 is already in place for the fix of this issue.
As per confirmation, marking the incident as resolved.",HYBS_Order_NumberHYBS_Payment_Reference_Number10033363438_12052825510033362571_120492240-[DATA RECON][MY][ ORDERS] Receipt not Generated,86
INC1695271,HYBS_Order_Number,[DATA RECON][NZ][ Orders] Orders in Booked Status in EBS,"As confirmed by the EBS team the orders are now closed.
This happened because of a series of promotions 20230831-0231-GWP*(Two Free Product Promotions).
These promotion has two actions which is currently not the supported features.
Because of this, it is causing an issue at the EBS end.",HYBS_Order_Number-[DATA RECON][NZ][ Orders] Orders in Booked Status in EBS,86
INC1651008,HYBS_Order_Number,[DATA RECON][MY][ ORDERS]Order Booked in ES,"EBS did not receive a ship signal for Order-10033528667 / 10033531704.The event has been repushed from Hybris' end, and the order is now closed in EBS.
",HYBS_Order_Number-[DATA RECON][MY][ ORDERS]Order Booked in ES,86
INC1660606,HYBS_Order_NumberHYBS_Line_StatusAWAITING SHIPMENTAWAITING SHIPMENTAWAITING SHIPMENTHYBS_Invoice_NumberBlankBlankBlankEBS_Line_StatusFULFILLEDFULFILLEDFULFILLEDEBS_Invoice_Number,[DATA RECON][MY][ Orders] Invoice Details missing in Hybris,"As checked, Order & invoice details are present in Hybris & all the events are successfully triggered to down system.
As per caller confirmation closing this ticket.
",HYBS_Order_NumberHYBS_Line_StatusAWAITING SHIPMENTAWAITING SHIPMENTAWAITING SHIPMENTHYBS_Invoice_NumberBlankBlankBlankEBS_Line_StatusFULFILLEDFULFILLEDFULFILLEDEBS_Invoice_Number-[DATA RECON][MY][ Orders] Invoice Details missing in Hybris,86
INC1660629,HYBS_Order_NumberHYBS_Line_Item124106A125517V100106MHYBS_Invoice_NumberEBS_Invoice_Number,[DATA RECON][MY][ Orders] Invoice number mismatch,"RCA - For the mentioned orders, the invoice event was triggered but the invoiceConsignment action in the business process was not created in Hybris due to a loss of database connectivity. Screenshots of the Splunk logs have been attached for reference. These orders were reprocessed by the system later when the database was restarted while Upgrade Release 236.10.1.0 was scheduled on 12th Oct. When the consignment process was triggered again on 12th Oct, the new invoice was generated as the previous invoice details were not saved into the database/hybris backoffice. Currently, no issue has been found for the mentioned orders in Hybris.
Note: Orders are closed at the EBS end hence no manual fix is possible. Also, as per the below comments by the EBS team, they have informed the Fin team about this mismatch and shared the latest invoice as well. At Hybris's end we have the latest invoice and the same has been shown in the POS & SF as well.
As per confirmation, marking the incident as resolved.",HYBS_Order_NumberHYBS_Line_Item124106A125517V100106MHYBS_Invoice_NumberEBS_Invoice_Number-[DATA RECON][MY][ Orders] Invoice number mismatch,86
INC1700631,EBS_Order_Number,[DATA RECON][MY][ Orders] Payment Details Missing in Source,"Hi @Bhagavatula Keerthika,
For order # 10034959762 , 10035077881 - payment details are already present and same details has been pushed to downline system,
Order # 10035095498 - payment details are now present in hybris as well as in POS.
Please confirm if still having any concerns.",EBS_Order_Number-[DATA RECON][MY][ Orders] Payment Details Missing in Source,86
INC1673991,HYBS_Order_Number,[DATA RECON][NZ][ ORDERS] Order booked in EBS,"As confirmed by the EBS team the orders are now closed.
This happened because of a series of promotions 20230831-0231-GWP*(Two Free Product Promotions).
These promotion has two actions which is currently not the supported feature.
Because of this, it is causing an issue at the EBS end.",HYBS_Order_Number-[DATA RECON][NZ][ ORDERS] Order booked in EBS,86
INC1683683,HYBS_Order_Number,[DATA RECON][AU][ ORDERS]Order booked status in EBS,"This has been identified as an issue.
Regarding the same, a problem ticket PRB0075994 has been opened for permanent RCA and fix.
Workaround has been applied as well.
We are proceeding to mark this incident as resolved.
Please track PRB for the status of the issue.
In case of any issues do reach out to us.",HYBS_Order_Number-[DATA RECON][AU][ ORDERS]Order booked status in EBS,86
INC1639684,HYBS_Order_Number,[DATA RECON][MY][ Orders] Orders Booked in EBS,"As per the below comments by ebs, all mentioned orders ared closed except order 10032726237 - Backorder.
RCA - We tried to understand the scenario over here to reach the root cause of how multiple adjustments have been created. We checked out all the splunk logs but couldn't find anything useful. This has already been handled under PRB0073116 & PRB0074936 . However, we were unable to reproduce the same scenario in a lower environment. Therefore, the exact cause of the issue remains unknown. This issue seems user/session-specific as we haven't encountered a similar issue with all orders/users.",HYBS_Order_Number-[DATA RECON][MY][ Orders] Orders Booked in EBS,86
INC1669909,HYBS_Order_Number,[DATA RECON][MY][ ORDERS] Order booked in EBS,"The required data fix (remove duplicates with 0 adjustments) has been done at ebs for mentioned orders.
The orders are processed/closed at EBS.
RCA - We tried to understand the scenario over here to reach the root cause of how multiple adjustments have been created. We checked out all the splunk logs but couldn't find anything useful. One of the cases has already been handled under PRB0073116, however, we also tried to reproduce the same scenario on a lower environment but we were unable to. Therefore, the exact cause of the issue remains unknown. This issue seems user/session-specific as we haven't encountered a similar issue with other multiple orders/users. If this issue reoccurs, the team will thoroughly investigate it.",HYBS_Order_Number-[DATA RECON][MY][ ORDERS] Order booked in EBS,86
INC1669374,HYBS_Order_NumberHYBS_ABO_NumberMagic_ABO_Number,[DATA RECON][MY][ Orders] ABO Number Mismatch,"User has placed the conversion order at that time when normal order was placed due to which there was LOS account was different in hybris and magic.
MAGIC team has updated the same and issue is now fixed.",HYBS_Order_NumberHYBS_ABO_NumberMagic_ABO_Number-[DATA RECON][MY][ Orders] ABO Number Mismatch,86
INC1644984,HYBS_Order_Number,[DATA RECON][MY][ ORDERS]No Error Message(),"Order_Edited event got missed for the above SOP orders . As a workaround,we have re-pushed the events from Hybris end.
PRB0075225 is already in place for the fix of this issue.
",HYBS_Order_Number-[DATA RECON][MY][ ORDERS]No Error Message(),86
INC1684456,EBS_Order_Number,[DATA RECON][MY][ Orders] Payment Details missing in source,"There were extra PTE created for these orders due to which payment was not shown in POS.
We have fixed all above orders and payment details are now present in hybris as well as in POS.
Closing the ticket as per confirmation received.",EBS_Order_Number-[DATA RECON][MY][ Orders] Payment Details missing in source,86
INC1667922,HYBS_Order_Number,[DATA RECON][MY][ ORDERS] Order Booked in EBS,"Order: 10034073282, 10032476176, 10033752450 has duplicate adjustment at EBS, we shared order & line value details for the order.
EBS updated manually & confirmed orders processed at their end.
RCA(from Hybris team ) - We tried to understand the scenario over here to reach the root cause of how multiple adjustments have been created. We checked out all the splunk logs but couldn't find anything useful. One of the cases has already been handled under PRB0073116. However, we were unable to reproduce the same scenario in a lower environment. Therefore, the exact cause of the issue remains unknown. This issue seems user/session-specific as we haven't encountered a similar issue with all orders/users.
Also, to further add, one more check to restrict multiple calls we have deployed a problem ticket PRB0074936 on production in the September release, this shall reduce these occurrences, but still if any more case occurs further, we shall investigate further.
Hence closing the ticket.",HYBS_Order_Number-[DATA RECON][MY][ ORDERS] Order Booked in EBS,86
INC1700104,Hybris - RP drop reportThe mentioned orders booked status in EBS,[DATA RECON][AU][ Orders]Orders booked status in EBS,"As checked, these orders are not placed correctly.
We have advised @[Cassia Harvey] to check this and cancel these orders.
",Hybris - RP drop reportThe mentioned orders booked status in EBS-[DATA RECON][AU][ Orders]Orders booked status in EBS,86
INC1705044,ORDER HAS BEEN PACKAGE STATUS SHOWING ON POS & ORDER HAS DELIVERED PLEASE CHECK THE ISSUE ORDER NO.,ORDER HAS BEEN PACKAGE STATUS SHOWING ON POS & ORDER HAS DELIVERED PLEASE CHECK THE ISSUE ORDER NO.,"Business process was stuck.
Order status has been updated to Completed now.
",ORDER HAS BEEN PACKAGE STATUS SHOWING ON POS & ORDER HAS DELIVERED PLEASE CHECK THE ISSUE ORDER NO.-ORDER HAS BEEN PACKAGE STATUS SHOWING ON POS & ORDER HAS DELIVERED PLEASE CHECK THE ISSUE ORDER NO.,87
INC1671088,HD order is not showing in the POS at EB4. order no,HD order is not showing in the POS at EB4. order no.,As there is no respond from the user . we are closing the ticket.,HD order is not showing in the POS at EB4. order no-HD order is not showing in the POS at EB4. order no.,88
INC1664525,HD order is not showing/Missing in the POS at Agartala whs. Whs. code is . Order no.is .,HD order is not showing/Missing in the POS at Agartala whs. Whs. code is EB4. Order no.is .,The issue is resolved as confirmed by the user. Hence closing the ticket.,HD order is not showing/Missing in the POS at Agartala whs. Whs. code is . Order no.is .-HD order is not showing/Missing in the POS at Agartala whs. Whs. code is EB4. Order no.is .,88
INC1671996,HD order is not showing in the POS at . Order,HD order is not showing in the POS at . Order no is,As there is no response from the user. closing the ticket.,HD order is not showing in the POS at . Order-HD order is not showing in the POS at . Order no is,88
INC1642927,"Dear Team, Prospect complaining that they are not receiving the OTO for email verification due to which they are unable to complete their profile. Kindly have a look at this issue and make this issue resolved.",Technology : Hybris Issues : Hybris Registration : OTP not received during ADS/PC registration.,"Email has been removed from Bounced list, please ask user to try now.","Dear Team, Prospect complaining that they are not receiving the OTO for email verification due to which they are unable to complete their profile. Kindly have a look at this issue and make this issue resolved.-Technology : Hybris Issues : Hybris Registration : OTP not received during ADS/PC registration.",89
INC1704293,"Customer called and stated that they are not received the OTP to verify the email id, kindly check and help us with the resolution.",Technology : Hybris Issues : Hybris Registration : OTP not received during ADS/PC registration.,"Email was there in the bounced list, it has been removed now.
Please ask user to try again.
If issue still persists feel free to raise a new ticket.","Customer called and stated that they are not received the OTP to verify the email id, kindly check and help us with the resolution.-Technology : Hybris Issues : Hybris Registration : OTP not received during ADS/PC registration.",89
INC1675995,"Hi Team, is not getting OTP for email verification. Kindly check and do the needful.",Technology : Hybris Issues : Hybris Registration : OTP not received while Mobile/Amway ID update.,Email has been removed from the bounced list please ask user to try now.,"Hi Team, is not getting OTP for email verification. Kindly check and do the needful.-Technology : Hybris Issues : Hybris Registration : OTP not received while Mobile/Amway ID update.",89
INC1641913,"Hi, Team, ADSP has complained that PC is not receiving OTP on his email id/mobile number due to which he is not able to complete his registration.",Technology : Hybris Issues : Hybris Registration : OTP not received during ADS/PC registration.,"OTP is delivered to mail PFA.
","Hi, Team, ADSP has complained that PC is not receiving OTP on his email id/mobile number due to which he is not able to complete his registration.-Technology : Hybris Issues : Hybris Registration : OTP not received during ADS/PC registration.",89
INC1691487,"Hi Team, Rohankar, Sharayu is not recieving OTP on her Please check and resolve the issue.",Technology : Hybris Issues : Hybris Registration : OTP not received during ADS/PC registration.,"As checked OTP is getting triggered as well as delivered to mail id
PFA screenshot for your reference.
Please ask user to check there spam folder or retry.","Hi Team, Rohankar, Sharayu is not recieving OTP on her Please check and resolve the issue.-Technology : Hybris Issues : Hybris Registration : OTP not received during ADS/PC registration.",89
INC1655244,"Technology : Hybris Issues : Hybris Registration : OTP not received during ADS/PC registration Customer call and stated that they are not receiving OTP to their registered mobile while converting account from PC to ADSP, they are getting error ""Mobile number is already Exist"", kindly have a check and help us on the same at the earliest.",Technology : Hybris Issues : Hybris Registration : OTP not received during ADS/PC registration.,Please ask user to now try again as mobile number has been validated and otp is getting triggered over mail please check the mail for the same .,"Technology : Hybris Issues : Hybris Registration : OTP not received during ADS/PC registration Customer call and stated that they are not receiving OTP to their registered mobile while converting account from PC to ADSP, they are getting error ""Mobile number is already Exist"", kindly have a check and help us on the same at the earliest.-Technology : Hybris Issues : Hybris Registration : OTP not received during ADS/PC registration.",89
INC1645410,upline called and stated that while converting from PC to ADSP they are not getting OTP from last month. kindly please check and help as soon as possible.,Technology : Hybris Issues : Hybris Registration : OTP not received during ADS/PC registration.,"As checked OTP is getting triggered as well as delivered from our end.
PFA screenshot for your reference.
Please ask user to check there spam folders or try with the OTP they are receiving over there mail as same OTP has been triggered for both mail as well as phone number.",upline called and stated that while converting from PC to ADSP they are not getting OTP from last month. kindly please check and help as soon as possible.-Technology : Hybris Issues : Hybris Registration : OTP not received during ADS/PC registration.,89
INC1644662,"CUSTOMER CALLED AND STATED THAT HE IS NOT RECEIVED OTP ON EMAIL ID, KINDLY CHECK AND HELP IT OUT.Please refer this : .",Technology : Hybris Issues : Hybris Registration : OTP not received during ADS/PC registration.,"this email id is having issues ask user to change the mail as this is repeatedly rejected by AWS SNS.
","CUSTOMER CALLED AND STATED THAT HE IS NOT RECEIVED OTP ON EMAIL ID, KINDLY CHECK AND HELP IT OUT.Please refer this : .-Technology : Hybris Issues : Hybris Registration : OTP not received during ADS/PC registration.",89
INC1655278,"Technology : Hybris Issues : Hybris Registration : OTP not received during ADS/PC registration Customer call and stated that they are not receiving OTP to their registered mobile while converting account from PC to ADSP, they are getting error ""Mobile number is already Exist"", kindly have a check and help us on the same at the earliest.",Technology : Hybris Issues : Hybris Registration : OTP not received during ADS/PC registration.,Mobile number is validated and also otp is getting triggered over mail please ask user to check the mail for the same.,"Technology : Hybris Issues : Hybris Registration : OTP not received during ADS/PC registration Customer call and stated that they are not receiving OTP to their registered mobile while converting account from PC to ADSP, they are getting error ""Mobile number is already Exist"", kindly have a check and help us on the same at the earliest.-Technology : Hybris Issues : Hybris Registration : OTP not received during ADS/PC registration.",89
INC1672053,"Customer called and stated that they are not getting OTP to Verified their email id as their ID is in PADSP as they have checked the spam, junk and index, kindly please check and resolve the issue at the earliest.",Technology : Hybris Issues : Hybris Registration : OTP not received during ADS/PC registration.,"OTPs are getting triggered, please try again. ","Customer called and stated that they are not getting OTP to Verified their email id as their ID is in PADSP as they have checked the spam, junk and index, kindly please check and resolve the issue at the earliest.-Technology : Hybris Issues : Hybris Registration : OTP not received during ADS/PC registration.",89
INC1653530,"Customer called and stated that he is not received otp during pc to adsp registration, kindly check and help it out.Please refer this : .",Technology : Hybris Issues : Hybris Registration : OTP not received during ADS/PC registration.,Email has been removed from bounce list please ask user to now try again and check the otp over the email .,"Customer called and stated that he is not received otp during pc to adsp registration, kindly check and help it out.Please refer this : .-Technology : Hybris Issues : Hybris Registration : OTP not received during ADS/PC registration.",89
INC1691967,"Website amwayDear Team,is unable to login via website please remove the mobile No the number is not working .Please delete the same so that user can do login using mobile No .","Dear Team,ADSP is unable to login via website please remove the mobile No the number is not working .Plea","Number has been updated as per the request.
Please ask user to try now using forget password with mobile number .","Website amwayDear Team,is unable to login via website please remove the mobile No the number is not working .Please delete the same so that user can do login using mobile No .-Dear Team,ADSP is unable to login via website please remove the mobile No the number is not working .Plea",90
INC1684563,Please check ADA . Cart not load.Please check and share root cause.,Please check ADA . Cart not load.,"Hi @Suparat Chompuwiset,
The cart was corrupted and hence not able to be open. We have done the datafix,
CLosing on confirmation from caller",Please check ADA . Cart not load.Please check and share root cause.-Please check ADA . Cart not load.,91
INC1663671,Please check ada cart not loadPlease check and share root cause,Please check ada cart not load,"We have done data fix, cart can load.
RCA:
We found old cart 200-986056277 created at Apr 8, 2023 1:28:01 PM.
Some item is noLongerAvailable now, so old cart can't load.
Closing this case as confirmed with @[Phongsiri Wongammarukhachok] over teams chat.",Please check ada cart not loadPlease check and share root cause-Please check ada cart not load,91
INC1672351,Please check ADA cart not load,Please check ADA cart not load,"User cart is loading .
Kindly ask user to add products in the cart.
Note - User cart having flash sale products which are already sold out has been cancelled now.
Closing this case as confirmed with @[Mutita Kitpaiboonchai] over teams chat.",Please check ADA cart not load-Please check ADA cart not load,91
INC1681076,Please check ADA cart not loadplease check and share root cause,Please check ADA cart not load,"HI @[Sorachai Tungkwampean],
We have checked the issue and we would like to update you that we have done the datafix.
The cart had expired product due to which it was not opening, We have marked the cart as cancelled and now it will open.
Now user is able to open the cart page, same has been confirmed by @[Sorachai Tungkwampean].
Marking this as resolved as confirmed by you over teams chat.
Thanks",Please check ADA cart not loadplease check and share root cause-Please check ADA cart not load,91
INC1649393,Please check ada cart not loadPlease check and share root cause,Please check ada cart not load,"HI Jirapart Jankaew,
We have checked the issue and data fix has been done.
Please check user will be now able to load the cart page.
Marking this as resolved as confirmed by you.
Thanks",Please check ada cart not loadPlease check and share root cause-Please check ada cart not load,91
INC1676635,Please check ADA cart not loadPlease check and share root cause,Please check ADA cart not load,"Cart is loading now.
We have cancelled the previous cart.
Closing this case as confirmed with @[Phongsiri Wongammarukhachok].",Please check ADA cart not loadPlease check and share root cause-Please check ADA cart not load,91
INC1648494,Please check ada cart not loadPlease check and share root cause,Please check ada cart not load,"User cart is loading.
Old cart is marked cancelled.
Issue may have occurred due to high traffic during 10.10 flash sale which caused high CPU and Memory on SF nodes.
Closing this case as confirmed with @[Jirapart Jankaew] .
",Please check ada cart not loadPlease check and share root cause-Please check ada cart not load,91
INC1681551,Please check ADA cart not loadPlease check and share root cause,Please check ADA cart not load,"Hello @Sorachai Tungkwampean,
As discussed, user is able to load the cart now.
RCA - Cart 207656434 was having expired product 320622. We have cancelled the cart post which it is working fine.
Closing this case as confirmed with you over call.
Thanks",Please check ADA cart not loadPlease check and share root cause-Please check ADA cart not load,91
INC1685155,Please check ADA . Cart not load.please check and share root cause.,Please check ADA . Cart not load.,"Hello @[Phongsiri Wongammarukhachok]
The impacted cart has been fixed and the user is able to open the cart now
RCA: This is due to the expired coupon in cart causing the cart to not open for the customer
As confirmed by [Phongsiri Wongammarukhachok] over teams call to @[SaiBhaskar Kollu] closing this incident.
Thanks",Please check ADA . Cart not load.please check and share root cause.-Please check ADA . Cart not load.,91
INC1699787,"Please check ADA , Cart not load.","Please check ADA , Cart not load.","This has been fixed, user will be able to load the cart
Please find the attached screenshot
Clsoing as confirmed from @[Phongsiri Wongammarukhachok]","Please check ADA , Cart not load.-Please check ADA , Cart not load.",91
INC1674223,Please check ADA cart not loadPlease check and share root cause,Please check ADA cart not load,"Hello @Mutita Kitpaiboonchai
As checked while investigating the incident we didnot find any issue with the cart and also cart is opening as expected
As confirmed by @[Mutita Kitpaiboonchai] closing this incident
Thanks",Please check ADA cart not loadPlease check and share root cause-Please check ADA cart not load,91
INC1686059,Please check ADA . Cart not load.,Please check ADA . Cart not load.,"User can load cart now.
Cart which was causing issue has been cancelled.
Closing this case as confirmed with @[Suparat Chompuwiset] over teams .",Please check ADA . Cart not load.-Please check ADA . Cart not load.,91
INC1669305,Please check ada Ms. Chanapa Winijwattanawong cart not load.Please check and share root cause,Please check ada Ms. Chanapa Winijwattanawong cart not load.,"200-204656992 is created on 09/26/2023 9:59:52 AM
This has many child entries of 291679 and 124822V and other products and few are not currently active and this led to the cart of not being open We have fixed this. Please check and confirm
Also we have performed the test journey and everything looks good
As confirmed by @[Phongsiri Wongammarukhachok] over teams chat closing this incident
Thanks",Please check ada Ms. Chanapa Winijwattanawong cart not load.Please check and share root cause-Please check ada Ms. Chanapa Winijwattanawong cart not load.,91
INC1661526,Please check ADA cart not load,Please check ADA cart not load,"Hi @Nalinporn Chalermsathan,
The cart contains product 320459 which is expired on Oct 23 2023, hence the cart was throwing an error while opening.
I removed the expired products from cart and the cart can open successfully
Closing on confirmation from caller",Please check ADA cart not load-Please check ADA cart not load,91
INC1672456,Please check cart not loadshow error There was error while loading your cart.,Please check cart not load,"HI @Mutita Kitpaiboonchai
We have done the fix
User can be able to load the cart
Closing the INC as confirmed from @[Mutita Kitpaiboonchai]
Thanks",Please check cart not loadshow error There was error while loading your cart.-Please check cart not load,91
INC1676730,Please check ADA cart not loadPlease check and share root cause,Please check ADA cart not load,"HI @Mutita Kitpaiboonchai,
We would like to update you that we have checked the issue and data fix has been done.
We have marked the cart as Cancelled as it contained expired product.
Marking this as resolved as confirmed by @[Phongsiri Wongammarukhachok].
Thanks",Please check ADA cart not loadPlease check and share root cause-Please check ADA cart not load,91
INC1658267,Load completed in RP but showing INVOICED in POS.,Shipping signal miss. - (Critical - System Outage),"Order has been repaired, kindly verify now.",Load completed in RP but showing INVOICED in POS.-Shipping signal miss. - (Critical - System Outage),92
INC1668697,"Please check ADA , who is ada setup auto renew, then his card is expire, then he add new card but he can not change to new card in auto renewHow to add auto renew, with his new card or edit his card which is already apply with auto renew** customer already add new card but can not change in auto renewplease check and share root cause","Please check ADA , who is ada setup auto renew, then his card is expire, then he add new card but he can not change to new card in auto renew","Hello @[Sorachai Tungkwampean],
This auto renewal order will be placed on 9th November with the new card added .
Closing this case as discussed with you over call.
Thanks","Please check ADA , who is ada setup auto renew, then his card is expire, then he add new card but he can not change to new card in auto renewHow to add auto renew, with his new card or edit his card which is already apply with auto renew** customer already add new card but can not change in auto renewplease check and share root cause-Please check ADA , who is ada setup auto renew, then his card is expire, then he add new card but he can not change to new card in auto renew",93
INC1653622,"AMWAY WEBSITEDear Team,User try to do conversion from PC TO ADR but unable to do as it is showing error at the time of conversion so please look into this issue and do rectification asap.error message-something went wrong, please retry againAttached are the details herewith for your reference:-","Dear Team,User try to do conversion from PC TO ADR but unable to do as it is showing error at the time of conversion so please look into this issue and do r",Please ask user to now try again as Adhar number has been deleted .,"AMWAY WEBSITEDear Team,User try to do conversion from PC TO ADR but unable to do as it is showing error at the time of conversion so please look into this issue and do rectification asap.error message-something went wrong, please retry againAttached are the details herewith for your reference:--Dear Team,User try to do conversion from PC TO ADR but unable to do as it is showing error at the time of conversion so please look into this issue and do r",94
INC1667281,"AMWAY WEBSITEDear Team,User try to do conversion from PC TO ADR but unable to do as it is showing error at the time of conversion and also unable to verify email ID so please look into this issue and do rectification asap.Attached are the details herewith for your reference:-","Dear Team,User try to do conversion from PC TO ADR but unable to do as it is showing error at the time of conversion and also unable to verify email ID so ple",Email id has been validated please ask user to try again now.,"AMWAY WEBSITEDear Team,User try to do conversion from PC TO ADR but unable to do as it is showing error at the time of conversion and also unable to verify email ID so please look into this issue and do rectification asap.Attached are the details herewith for your reference:--Dear Team,User try to do conversion from PC TO ADR but unable to do as it is showing error at the time of conversion and also unable to verify email ID so ple",94
INC1663299,"Could you please check PL.? The Payment Mode shows 'No Payment,' so it was canceled by the admin. However, why did the user receive the refund as AR?PL: ADA: Date & time: Mar , ::Cancellation Date: Mar , ::NOTE: Please check and share root cause, Thank you.","Could you please check PL. The Payment Mode shows 'No Payment,' so it was canceled by the admin. However, why did the user receive the refund as AR?","200-981507887 is from webmobile
It is placed on 03/03/2023 12:05:01 PM
There are no logs available for this as this order is older than 3 months.
But as checked the transaction is the order :
1) Payment via Ebanking was intiated for the request id : 260793865_203731 at 03/03/2023 8:37:31 PM
2) 260793865_203731 the same request id has been cancelled at 03/03/2023 8:38:08 PM
3) The initated transaction is cancelled, and then success reponse was recieved from the bank at 03/03/2023 8:41:24 PM so the transaction has been set as ""REJECTED"".
So the order has not been marked as PAID although the success reponse is recieved. At the EOD the order is cancelled and against the above success reponse the AR has been issued. This is much before the the actual fix of the ebanking issue which was done in sepetember month of 2023
Closing this case as confirmed with @[Phongsiri Wongammarukhachok] over teams chat.","Could you please check PL.? The Payment Mode shows 'No Payment,' so it was canceled by the admin. However, why did the user receive the refund as AR?PL: ADA: Date & time: Mar , ::Cancellation Date: Mar , ::NOTE: Please check and share root cause, Thank you.-Could you please check PL. The Payment Mode shows 'No Payment,' so it was canceled by the admin. However, why did the user receive the refund as AR?",95
INC1683978,"ADSP was placing the NLCP 2nd month order but failed, now the link is not available.The previous order Kindly generate and send a new link, so that ADSP can place 2nd month NLCP order","ADSP was placing the NLCP 2nd month order but failed, now the link is not available. The previous Kindly generate and send a","Hi
Please be informed that we have created a new order for user, please ask user to make payment through link available on his login
Regards","ADSP was placing the NLCP 2nd month order but failed, now the link is not available.The previous order Kindly generate and send a new link, so that ADSP can place 2nd month NLCP order-ADSP was placing the NLCP 2nd month order but failed, now the link is not available. The previous Kindly generate and send a",96
INC1685611,"Hi team,ADSP is encountering difficulties while attempting to create or add a PC order on both the website and store. I've attached a screenshot of the error for your reference. Kindly investigate and assist accordingly.",Technology : App : Orders : Unable to add product to cart.,"We are able to create cart for both the PC.
PFA screenshot for your reference.
Please ask user to try again and if issue still persists feel free to raise a new ticket with error screenshot.","Hi team,ADSP is encountering difficulties while attempting to create or add a PC order on both the website and store. I've attached a screenshot of the error for your reference. Kindly investigate and assist accordingly.-Technology : App : Orders : Unable to add product to cart.",97
INC1670184,"Customer called and stated that they are not able to add the product in cart and do the check out as they are getting a pop up that something went wrong, and they are not able to do the group order, kindly please check and resolve the issue at the earliest.",Technology : App : Orders : Unable to add product to cart.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also the user able to place group order. Please find the attached screenshot.
Please ask to user update your chrome version to the latest and try again.","Customer called and stated that they are not able to add the product in cart and do the check out as they are getting a pop up that something went wrong, and they are not able to do the group order, kindly please check and resolve the issue at the earliest.-Technology : App : Orders : Unable to add product to cart.",97
INC1681060,"customer called and stated that they are Unable to add product to cart from yesterday, as the error they are getting as products can't be added to cart. kindly please check and help as soon as possible.",Technology : App : Orders : Unable to add product to cart.,"While replicating the same through ASM we are able to add products to the cart for the user.
PFA screenshot for your reference.
Please ask user to try again with different browser or by clearing cache so that previous session get logged out and if issue still persists feel free to raise anew ticket with error screenshot.","customer called and stated that they are Unable to add product to cart from yesterday, as the error they are getting as products can't be added to cart. kindly please check and help as soon as possible.-Technology : App : Orders : Unable to add product to cart.",97
INC1706439,Unable to add the cart due to all the products are showing that Notifiy me option.,Technology : App : Orders : Unable to add product to cart.,"As checked via ASM for the user, products are showing fine now.
Kindly ask the user to try again.
Please feel free to raise new incident in case of any issue.",Unable to add the cart due to all the products are showing that Notifiy me option.-Technology : App : Orders : Unable to add product to cart.,97
INC1702299,Unable to add product to cart.PLEASE SUGGEST.,Technology : App : Orders : Unable to add product to cart.,"Close notes copied from Parent Incident: This issue was fixed last night after Hotfix deployment under this Jira
Now everything is working as expected.
Incident 'INC1702299' closed based on closure of task 'INC1702191'
This issue was fixed last night after Hotfix deployment under this Jira
Now everything is working as expected.",Unable to add product to cart.PLEASE SUGGEST.-Technology : App : Orders : Unable to add product to cart.,97
INC1702293,PC unable to add nutrilite products in cart kindly do the needful,Technology : App : Orders : Unable to add product to cart.,"Close notes copied from Parent Incident: This issue was fixed last night after Hotfix deployment under this Jira
Now everything is working as expected.
Incident 'INC1702293' closed based on closure of task 'INC1702191'
This issue was fixed last night after Hotfix deployment under this Jira
Now everything is working as expected.",PC unable to add nutrilite products in cart kindly do the needful-Technology : App : Orders : Unable to add product to cart.,97
INC1702296,abo is unable to add nutrilite products in cart .Kindly do the needful,Technology : App : Orders : Unable to add product to cart.,"Close notes copied from Parent Incident: This issue was fixed last night after Hotfix deployment under this Jira
Now everything is working as expected.
Incident 'INC1702296' closed based on closure of task 'INC1702191'
This issue was fixed last night after Hotfix deployment under this Jira
Now everything is working as expected.",abo is unable to add nutrilite products in cart .Kindly do the needful-Technology : App : Orders : Unable to add product to cart.,97
INC1702291,"Would like to highlight below issue been faced by PC B, LAKSHMI who is unable to place food category products in POS. Unable to confirm in website for same PC as impersonation isnt working. Whereas his sponsor ADSP - Sarath Chandra who has not updated his FSSAI detail in the system is able to place order for all category of products. Is there any block enabled. Also Note : ADSP has updated fssai certificate, but he is PCs arent able to place orders. Getting same error. - V, THOLKAPPIAN able to place order in Website but in poss getting error..",Technology : App : Orders : Unable to add product to cart.,"Close notes copied from Parent Incident: This issue was fixed last night after Hotfix deployment under this Jira
Now everything is working as expected.","Would like to highlight below issue been faced by PC B, LAKSHMI who is unable to place food category products in POS. Unable to confirm in website for same PC as impersonation isnt working. Whereas his sponsor ADSP - Sarath Chandra who has not updated his FSSAI detail in the system is able to place order for all category of products. Is there any block enabled. Also Note : ADSP has updated fssai certificate, but he is PCs arent able to place orders. Getting same error. - V, THOLKAPPIAN able to place order in Website but in poss getting error..-Technology : App : Orders : Unable to add product to cart.",97
INC1702294,"I'd like to bring attention to the issue faced by PC - V, GAYATHRI who is experiencing difficulty placing food category products in the POS. due to fssai registraion certificate not updated issue. please check and do the needful.",Technology : App : Orders : Unable to add product to cart.,"Close notes copied from Parent Incident: This issue was fixed last night after Hotfix deployment under this Jira
Now everything is working as expected.
Incident 'INC1702294' closed based on closure of task 'INC1702191'
This issue was fixed last night after Hotfix deployment under this Jira
Now everything is working as expected.","I'd like to bring attention to the issue faced by PC - V, GAYATHRI who is experiencing difficulty placing food category products in the POS. due to fssai registraion certificate not updated issue. please check and do the needful.-Technology : App : Orders : Unable to add product to cart.",97
INC1680430,"customer called and stated that they are not able to place the order and they are getting the error as u don't have access to place the order, kindly check and help out the same.",Technology : App : Orders : Unable to add product to cart.,"There is no blocked for ABO. Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.","customer called and stated that they are not able to place the order and they are getting the error as u don't have access to place the order, kindly check and help out the same.-Technology : App : Orders : Unable to add product to cart.",97
INC1702486,ABO is unable to add nutrilite products in the cart .Kindly do the needful,Technology : App : Orders : Unable to add product to cart.,"all issues for this were fixed yesterday no complaints as of now , ",ABO is unable to add nutrilite products in the cart .Kindly do the needful-Technology : App : Orders : Unable to add product to cart.,97
INC1645344,"PRINTER SL NO , DESKTOP sl no ( )on be half of , print invoice is not generating from POS.","on be half of , print invoice is not generating from POS.","As checked with the caller, the invoice is now generated from POS application.
Hence marking it as resolved
","PRINTER SL NO , DESKTOP sl no ( )on be half of , print invoice is not generating from POS.-on be half of , print invoice is not generating from POS.",98
INC1661377,"PRM orders contains :* KM Fluoride toothpaste set* KM white tea toothpaste set without PRM gift (124107VN Glister Multi-Action Toothpaste (Mini)) inside==> pls help to check for this issueOctober , BINH DUONG Fluoride toothpaste set KM October , BINH DUONG White tea toothpaste set KM September , BINH DUONG Fluoride toothpaste set KM October , BINH DUONG Fluoride toothpaste set KM ReturnedNovember , BINH DUONG Fluoride toothpaste set KM October , T78 HA NOI SHOP White tea toothpaste set KM October , T81 HCM RDC PICK UP White tea toothpaste set KM ReturnedOctober , T81 HCM RDC PICK UP Fluoride toothpaste set KM ReturnedNovember , T84 HCM CAFE PICK UP Fluoride toothpaste set KM ReturnedPRM code:APR3737_PHASE1APR3737_PHASE2APR3737_PHASE3PRM schemeOffer : When you buy Glister white tea toothpaste and Glister multi-purpose toothpaste 200g (SKU ), GET multi-purpose toothpaste 50g (Mini) FREE NOW.Offer : When you buy Glister multi-purpose toothpaste 200g (SKU ), GET multi-purpose toothpaste 50g (Mini) FREE NOW.",PRM orders without PRM gift,"We checked and found that the users had carts in which the promotion count was consumed.
For eg. the user on 610300483, ie. 7018723211 had two carts, 610231889 and 610300439 in which the count was consumed.
the user on 610294379, ie. 7017241803 had two carts, 610294299 and 610294227 in which the count was consumed.
the user on 610280495 , ie. 2245577 had one cart 610280444 in which 5 count was consumed and there was one order 500-610156581 in which 5 count was
consumed
the user on 610242359, ie. 7018554308 had carts cart 610297626 and 610284040 in which 4 count was consumed and there was one order 500-610298447 in
which 2 count was consumed, 4 other count was consumed in other carts, which is now updated.
Same is the case with other users as well.
For now, we would like to mark the incident as resolved .
Please reach out to us for further concerns.","PRM orders contains :* KM Fluoride toothpaste set* KM white tea toothpaste set without PRM gift (124107VN Glister Multi-Action Toothpaste (Mini)) inside==> pls help to check for this issueOctober , BINH DUONG Fluoride toothpaste set KM October , BINH DUONG White tea toothpaste set KM September , BINH DUONG Fluoride toothpaste set KM October , BINH DUONG Fluoride toothpaste set KM ReturnedNovember , BINH DUONG Fluoride toothpaste set KM October , T78 HA NOI SHOP White tea toothpaste set KM October , T81 HCM RDC PICK UP White tea toothpaste set KM ReturnedOctober , T81 HCM RDC PICK UP Fluoride toothpaste set KM ReturnedNovember , T84 HCM CAFE PICK UP Fluoride toothpaste set KM ReturnedPRM code:APR3737_PHASE1APR3737_PHASE2APR3737_PHASE3PRM schemeOffer : When you buy Glister white tea toothpaste and Glister multi-purpose toothpaste 200g (SKU ), GET multi-purpose toothpaste 50g (Mini) FREE NOW.Offer : When you buy Glister multi-purpose toothpaste 200g (SKU ), GET multi-purpose toothpaste 50g (Mini) FREE NOW.-PRM orders without PRM gift",99
INC1648633,Orders placed PRM bundles ( & ) without gift () inside ==> pls help to check and fix for this issueOrderNumber Order Status Demand Location WH Item Code Order Channel Delivery Channel OrderNumber ItemQuantity CONFIRMED Commerce Web cpPickup CREATED Commerce Web STANDARD SHIPPED Commerce Web cpPickup PRM code : APR3737_PHASE1APR3737_PHASE2APR3737_PHASE3,Orders placed PRM bundles without gift inside,"We checked and found that the users had some active carts at the time of order placement in which the quota was consumed.(attached screenshot)
There were multiple carts for the users concurrently created due to which the issue occurred.
For now, we would like to mark the Incident as resolved.
We can see that the user who placed the order did multiple order placement and then cancelled it.
Also for some users, the gift was not release for which we have attached PRB PRB0072408.
If the orders are shipped, we request you for return as a workaround.",Orders placed PRM bundles ( & ) without gift () inside ==> pls help to check and fix for this issueOrderNumber Order Status Demand Location WH Item Code Order Channel Delivery Channel OrderNumber ItemQuantity CONFIRMED Commerce Web cpPickup CREATED Commerce Web STANDARD SHIPPED Commerce Web cpPickup PRM code : APR3737_PHASE1APR3737_PHASE2APR3737_PHASE3-Orders placed PRM bundles without gift inside,99
INC1661435,"Some Orders that contained PRM sku inside (281298KM My chm sc da Artistry gim %) but they did not record these orders as PRM orders=> i did not see POS - Discount tab - display PRM code for these orders / this sku 281298KM My chm sc da Artistry gim %==> i could not find these orders at Quicksight report - VNM - Promotion BY SKU - extract list too **PRM code : APR3545_PAHSE3_2.2M_FIRE Mua n hng Artistry .. VN (+VAT), c TNG TP BVSK Nutitlite Daily. Mua n hng Artistry .. VN (+VAT), c mua GIM % My chm sc da Artistry Dermasonic***Error Orders list***OrderNumber DropStockWarehouse OrderDateTime ItemName ItemQuantity : 281298KM : 281298KM : 281298KM : 281298KM : 281298KM : 281298KM T63 : 281298KM T81 : 281298KM T81 : 281298KM **** Normal Order list for investigation***.......",Some Orders that contained PRM sku inside but they did not record these orders as PRM orders,"We checked and found that the orders were created on the date of release and mostly during the time deployment was going on.
Due to this , there are discrepancy in the cart and order creation.
We request you to kindly ask for return for these cases.
As no datafix can be done for these orders, we would like to mark the incident as resolved","Some Orders that contained PRM sku inside (281298KM My chm sc da Artistry gim %) but they did not record these orders as PRM orders=> i did not see POS - Discount tab - display PRM code for these orders / this sku 281298KM My chm sc da Artistry gim %==> i could not find these orders at Quicksight report - VNM - Promotion BY SKU - extract list too **PRM code : APR3545_PAHSE3_2.2M_FIRE Mua n hng Artistry .. VN (+VAT), c TNG TP BVSK Nutitlite Daily. Mua n hng Artistry .. VN (+VAT), c mua GIM % My chm sc da Artistry Dermasonic***Error Orders list***OrderNumber DropStockWarehouse OrderDateTime ItemName ItemQuantity : 281298KM : 281298KM : 281298KM : 281298KM : 281298KM : 281298KM T63 : 281298KM T81 : 281298KM T81 : 281298KM **** Normal Order list for investigation***.......-Some Orders that contained PRM sku inside but they did not record these orders as PRM orders",99
INC1660054,"Would like to seek your assistance to check on order ********** cancellation reason. According to ABO, his order was all done and received order confirmation but was suddenly amount refunded order cancelled without further notice.",Reason of order cancellation,"No payment txn was found for order 50003055195 in the Backoffice.
The order was created and marked as canceled by the awaiting payment cancellation job. If payment has been deducted at the issuer's end,
kindly request the user to share transaction/request IDs for the deduction to facilitate further investigation.
Closing as per confirmation.
","Would like to seek your assistance to check on order ********** cancellation reason. According to ABO, his order was all done and received order confirmation but was suddenly amount refunded order cancelled without further notice.-Reason of order cancellation",100
INC1706071,"Please assist to check & advise Item 118116D G&H PROTECT+ Bar Soap - 150g x6 order cancellation is raised by who and cancellation reason? Kindly please show with refund calculation and coupon refund mechanism in details in order for us to better understanding before convey to ABO. As CV refund is RM . while the product price is RM .. Details : TAN THIAM HOCK Order Number : Thanks & Regards, Laalitha",Order cancellation inquiry,"The order was partially cancelled by the user MYSSUNDA with a refund amount RefundInfo.value - 88.25 due to out of stock,","Please assist to check & advise Item 118116D G&H PROTECT+ Bar Soap - 150g x6 order cancellation is raised by who and cancellation reason? Kindly please show with refund calculation and coupon refund mechanism in details in order for us to better understanding before convey to ABO. As CV refund is RM . while the product price is RM .. Details : TAN THIAM HOCK Order Number : Thanks & Regards, Laalitha-Order cancellation inquiry",100
INC1655739,- processed as walk in. unable to return.,"Processed as walk in, unable to return","After our inspection, this was due to the fact that the event caused by the night version update was not pushed to the POS side normally. It was normal on the back office side. We pushed it manually. The current status of the POS side is also normal, so we marked it as solved","- processed as walk in. unable to return.-Processed as walk in, unable to return",101
INC1665379,"ADSP not able to place order, while placing order he is getting message as PC not updated his address. and In the Boss screen Registered address is showing as Blankattached screen shot.",Business: Order Capable.,Address has been updated please ask user to now try again.,"ADSP not able to place order, while placing order he is getting message as PC not updated his address. and In the Boss screen Registered address is showing as Blankattached screen shot.-Business: Order Capable.",102
INC1663489,"Abo No- Abo has Completed His profile , But Still Abo Has Unable To Do Order Showing Error "" No Value Present """,Business: Order Capable.,"Party id was not mapped. This has been fixed now. Please ask abo to check. Please find the attached screen shot. If still facing any issue, please feel free to raise the new incident.","Abo No- Abo has Completed His profile , But Still Abo Has Unable To Do Order Showing Error "" No Value Present ""-Business: Order Capable.",102
INC1680450,Customer intimated that he is not able to place the order through office (visited Siliguri) due to registered address not updated. Error: ADS address not updated. Requesting to please investigate and help us in getting issue fix to place the order.,Business: Order Capable.,"Address has been updated, kindly verify now.",Customer intimated that he is not able to place the order through office (visited Siliguri) due to registered address not updated. Error: ADS address not updated. Requesting to please investigate and help us in getting issue fix to place the order.-Business: Order Capable.,102
INC1669403,after conversion direct seller partner unable to add/ change the address. Billing / Registered Address is not updating . attached screen shot.,Business: Order Capable.,"Address has been updated, please ask user to try now.",after conversion direct seller partner unable to add/ change the address. Billing / Registered Address is not updating . attached screen shot.-Business: Order Capable.,102
INC1663477,"customer called and stated that they are not able to place the order from their account, kindly check and help them the same.",Business: Order Capable.,"As we checked, we could not find any failed order or any issue for ABO. Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.","customer called and stated that they are not able to place the order from their account, kindly check and help them the same.-Business: Order Capable.",102
INC1674463,"Dear Team, the ICP customer # mentioned below is unable to place an order. The POS ordering screen indicates an issue with the ICP customer status as ""pc,"" with an error indicating that the PC has not updated the address. The customer is waiting for the products. kindly check and activate the order capability.",Business: Order Capable.,"Address has been updated. Please ask user to verify now. Please find the attached screen shot. If still facing any issue, please feel free to raise the new incident.","Dear Team, the ICP customer # mentioned below is unable to place an order. The POS ordering screen indicates an issue with the ICP customer status as ""pc,"" with an error indicating that the PC has not updated the address. The customer is waiting for the products. kindly check and activate the order capability.-Business: Order Capable.",102
INC1702278,"Hi Team,The PC is unable to purchase Food product and Nutrilite product from our PUC due to non registering FSSAI. Please make PC order capale for all product.",Business: Order Capable.,"Close notes copied from Parent Incident: This issue was fixed last night after Hotfix deployment under this Jira
Now everything is working as expected.","Hi Team,The PC is unable to purchase Food product and Nutrilite product from our PUC due to non registering FSSAI. Please make PC order capale for all product.-Business: Order Capable.",102
INC1666600,"Hi Team, ADSP has complained that ,he is unable to upload the profile picture and it is not getting saved. Please check and help to resolve the complaint,",Technology : Hybris Issues : My Account : Profile Picture Issue.,this is under Developmnent will be fixed on 07th November after that user will be able to save the Profile Picture,"Hi Team, ADSP has complained that ,he is unable to upload the profile picture and it is not getting saved. Please check and help to resolve the complaint,-Technology : Hybris Issues : My Account : Profile Picture Issue.",103
INC1670147,"Hi Team, Please assist with the query. The ADSP is unable to update the ID card after updating the same is not saving. I am trying to upload my Picture by clicking on my profile and clicking on the ""Edit"" button and then uploading my picture. the photo shows up there, but when I logoff the photo disappears. There is no option to SAVE the profile photo. Please guide me, through Email with screenshot, how I can upload my profile picture. I am not available on phone.",Technology : Hybris Issues : My Account : Profile Picture Issue.,Profile pictures are now working .,"Hi Team, Please assist with the query. The ADSP is unable to update the ID card after updating the same is not saving. I am trying to upload my Picture by clicking on my profile and clicking on the ""Edit"" button and then uploading my picture. the photo shows up there, but when I logoff the photo disappears. There is no option to SAVE the profile photo. Please guide me, through Email with screenshot, how I can upload my profile picture. I am not available on phone.-Technology : Hybris Issues : My Account : Profile Picture Issue.",103
INC1661417,Diamond Soo Chow Kue unable to login to her account-******** as error message appeared. Please refer to the attachment provided.,Diamond unable to login to her account as error message appeared,Diamond able to login with mobile number for Amway ID. You may close this ticket as they did not provide the password except the error message.,Diamond Soo Chow Kue unable to login to her account-******** as error message appeared. Please refer to the attachment provided.-Diamond unable to login to her account as error message appeared,104
INC1686014,"Kindly assist to check on the ALP profile as it is not charged till today, ABO wants it charged today as he wants NOV to be the first element.ALP profile:",ALP not charged since placed,"As per checking November first element has been processed successfully. Please check and confirm.
Order No: 10034695370
Closing as per confirmation.","Kindly assist to check on the ALP profile as it is not charged till today, ABO wants it charged today as he wants NOV to be the first element.ALP profile:-ALP not charged since placed",105
INC1689795,Customer called and stated that when they are trying to redeem loyalty points OTP is not receiving kindly check and help with the resolution as earliest.,Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.,As checked the otp is getting triggered from our end please ask user to check the mail for the same.,Customer called and stated that when they are trying to redeem loyalty points OTP is not receiving kindly check and help with the resolution as earliest.-Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.,106
INC1655395,"otp box is not opening on clicking to verify in Ampurse ,hence can not adjust amount of .. Please find the attachment.",Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.,Please ask user to update a valid email id against the profile and then try if issue still persists feel free to raise anew ticket.,"otp box is not opening on clicking to verify in Ampurse ,hence can not adjust amount of .. Please find the attachment.-Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.",106
INC1701207,"Customer called and stated that customer update mail id then also customer is not receiving the OTP, customer checked spam there also customer did not receive the OTP, kindly check and help.",Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.,"As checked OTP is getting triggered as well as delivered on both mobile number as well as email id.
PFA screenshot for your reference.
please ask user to check there network as well as the spam folders.","Customer called and stated that customer update mail id then also customer is not receiving the OTP, customer checked spam there also customer did not receive the OTP, kindly check and help.-Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.",106
INC1693969,"Customer called and stated that customer is unable to redeem loyalty point, as customer is not receiving the OTP while redemption, kindly check and help.",Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.,Please ask user to now try again as DBB deletion has been done and As checked the otp is getting triggered over the mail please ask user to check the mail for the otp if they didn't received the otp over mobile number .,"Customer called and stated that customer is unable to redeem loyalty point, as customer is not receiving the OTP while redemption, kindly check and help.-Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.",106
INC1655506,"Business : Accounts Receivable : OTP Not Received Upon Redemption of Am Points NEmail Addr Customer called and stated that they are not receiving OTP in their registered mobile number Upon Redemption of Am Points, kindly have a check and help us on the same at the earliest.",Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.,"Please ask user to try with the OTP they are receiving over there mail as same OTP has been triggered for both mail as well as email id.
If issue still persists fee free to raise an new ticket with error screenshot.","Business : Accounts Receivable : OTP Not Received Upon Redemption of Am Points NEmail Addr Customer called and stated that they are not receiving OTP in their registered mobile number Upon Redemption of Am Points, kindly have a check and help us on the same at the earliest.-Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.",106
INC1699239,"Customer called and stated that while redeeming the loyalty points they didn't received OTP, kindly check and help us with the resolution.",Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.,As checked the otp is getting triggered over mail please ask user to check their mail for same if they not received the otp in mobile.,"Customer called and stated that while redeeming the loyalty points they didn't received OTP, kindly check and help us with the resolution.-Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.",106
INC1702273,"Team, please customer is not receiving OTP WHILE REDEEMING LOYALTY POINTS",Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.,Please ask user to try with the OTP they are receiving over there mail as same OTP has been triggered for both mail as well as phone number.,"Team, please customer is not receiving OTP WHILE REDEEMING LOYALTY POINTS-Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.",106
INC1641784,"Name: KAILASH DEVI Customer called and stated that they are not receiving OTP to their register mobile number nor E-mail id while redemption of am-points, and Even customer is not getting OTP to verify their E-mail id also, kindly have a check and help us on the same.",Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.,"Email was there in the bounced list which has been removed now.
Please ask user to try now.","Name: KAILASH DEVI Customer called and stated that they are not receiving OTP to their register mobile number nor E-mail id while redemption of am-points, and Even customer is not getting OTP to verify their E-mail id also, kindly have a check and help us on the same.-Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.",106
INC1663361,ABO NO Customer called and stated that while placing the order they are trying to redeem their loyalty point but they are not receiving opt to redeem kindly check and help with the resolution as earliest.,Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.,"As checked the otp is getting triggered over the mail please ask user to check the mail for the otp if they didn't received the otp over mobile number .If still issue not resolved feel free to raise new incident.
",ABO NO Customer called and stated that while placing the order they are trying to redeem their loyalty point but they are not receiving opt to redeem kindly check and help with the resolution as earliest.-Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.,106
INC1689796,"customer called and stated that they are not able to redeem the ampurse amount as they are not getting the OTP for that, kindly check and help out the same.",Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.,"Please ask user to first update the email id if they are not receiving the otp in mobile number. and if still they are facing the issue please ask them to share the email id will update from our end.
","customer called and stated that they are not able to redeem the ampurse amount as they are not getting the OTP for that, kindly check and help out the same.-Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.",106
INC1651200,upline called and stated that their downline is not receiving OTP Upon Redemption of AR from past one day. kindly please check and help as soon as possible as they want to place the order.,Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.,"received after % breach.
Closing as per update from zendesk-
""Hi Team, kindly close this incident as the Zendesk ticket got solved.""",upline called and stated that their downline is not receiving OTP Upon Redemption of AR from past one day. kindly please check and help as soon as possible as they want to place the order.-Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.,106
INC1658237,"Customer called and stated that they are not recive0ng OTP to their reg mobile number and Email id Upon redemption of Am points, kindly have a check and help us on the same at the earliest.",Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.,"As checked the otp is getting triggered over the mail please ask user to check the mail for the otp if they didn't received the otp over mobile number .
please find attached screenshot.","Customer called and stated that they are not recive0ng OTP to their reg mobile number and Email id Upon redemption of Am points, kindly have a check and help us on the same at the earliest.-Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.",106
INC1654241,"Hi Customer called and stated that customer is not receiving the OTP during redemption of AR balance, kindly check and help.",Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.,As checked the otp is getting triggered over the mail please ask user to check the mail for the otp if they didn't received the otp over mobile number .,"Hi Customer called and stated that customer is not receiving the OTP during redemption of AR balance, kindly check and help.-Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.",106
INC1691226,"Customer called and stated that they are not able to use the loyalty point as when they are trying to do it is not allowing to click on Verify as it is got freeze as they have tried changing the devices but facing the same issue, kindly please check and resolve the issue at the earliest.",Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.,"The issue occur because of email id missing from the profile which user has updated yesterday ()
Now as checked user has placed the order using loyalty points .
Please check if issue still persists and feel free to raise anew ticket with error screenshot.","Customer called and stated that they are not able to use the loyalty point as when they are trying to do it is not allowing to click on Verify as it is got freeze as they have tried changing the devices but facing the same issue, kindly please check and resolve the issue at the earliest.-Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.",106
INC1703779,"Customer called and stated that customer is not receiving the OTP while redemption of loyalty point, kindly check and help.",Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.,"Please ask user to try with the OTP they are receiving over there mail as same OTP has been triggered for both mail as well as phone no.
If issue still persists feel free to raise a new ticket.","Customer called and stated that customer is not receiving the OTP while redemption of loyalty point, kindly check and help.-Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.",106
INC1674338,"Diamond Mr. Rajasekaran, the leader, has lodged a complaint about the inability to use AmPoints payment when placing a PC order in website. When customers choose AmPoints and click the verify button, the system buffers automatically and returns to the main page, indicating that the order payment has failed and prompting a retry of the payment after clear the cookies and history the again same issue arise, kindly check and do the needful.",Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.,"Please ask user to update a valid Email id.
While checking logs getting the following error message.
","Diamond Mr. Rajasekaran, the leader, has lodged a complaint about the inability to use AmPoints payment when placing a PC order in website. When customers choose AmPoints and click the verify button, the system buffers automatically and returns to the main page, indicating that the order payment has failed and prompting a retry of the payment after clear the cookies and history the again same issue arise, kindly check and do the needful.-Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.",106
INC1668479,"Dear Team, The ADSP is unable to utilize the AmPurse amount as they are not getting the OTP on their mobile. Please check & do the needful.",Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.,closing as per below comment .,"Dear Team, The ADSP is unable to utilize the AmPurse amount as they are not getting the OTP on their mobile. Please check & do the needful.-Business : Accounts Receivable : OTP Not Received Upon Redemption of AR.",106
INC1681217,"Order not push to FareyeBelow ABO orders not push to FarEye for shipping, in POS system showing PACKAGEDPlease look in to it on urgent basis","Below ABO orders not push to FarEye for shipping, in POS system showing PACKAGEDPlease look in to it on urgent basis","Order has been repaired, kindly verify now.","Order not push to FareyeBelow ABO orders not push to FarEye for shipping, in POS system showing PACKAGEDPlease look in to it on urgent basis-Below ABO orders not push to FarEye for shipping, in POS system showing PACKAGEDPlease look in to it on urgent basis",107
INC1647954,"Order not push to FareyeBelow ABO orders not push to FarEye for shipping, in POS system showing INVOICED Please look in to it on urgent basis","Below ABO orders not push to FarEye for shipping, in POS system showing INVOICED Please look in to it on urgent basis","Hi Team,
Due to infra issue order was not pushed to Fareye.
We have repushed the order now.
Order status is shipped.","Order not push to FareyeBelow ABO orders not push to FarEye for shipping, in POS system showing INVOICED Please look in to it on urgent basis-Below ABO orders not push to FarEye for shipping, in POS system showing INVOICED Please look in to it on urgent basis",107
INC1683791,"Below ABO orders not push to RED Prairie, in POS system showing INVOICED Please look in to it on urgent basis","Below ABO orders not push to RED Prairie, in POS system showing INVOICED Please look in to it on urgent basis","Hi
The orders has been re-triggerred. Kindly check now.
Regards","Below ABO orders not push to RED Prairie, in POS system showing INVOICED Please look in to it on urgent basis-Below ABO orders not push to RED Prairie, in POS system showing INVOICED Please look in to it on urgent basis",107
INC1664623,"Please assist to check with credentials as the ABO is unable to proceed payment as the payment options are missing.. Please check if this is an issue. Since ABO needs to settle the order by today, please cancel both orders for ABO to reorder with the coupon.",Payment options missing during checkout,"This seems to be some momentarily issue with the given pending order where details were not appearing.
We could see the checkout page with all the details with new carts as per expectation.
As per discussion, we have cancelled the orders and coupons has been released.
We have advised user to try again and place the new order.
User is able to successfully place new order already 10034023221.
As per confirmation, marking the incident as resolved. Please reach out to us if any further concerns.","Please assist to check with credentials as the ABO is unable to proceed payment as the payment options are missing.. Please check if this is an issue. Since ABO needs to settle the order by today, please cancel both orders for ABO to reorder with the coupon.-Payment options missing during checkout",108
INC1701051,"ABO did perform payemnt for 3rd installment. However, Hybris display missing 3rd payment details",Found 3rd installment missing payment details,"Hi @Wei Ying Wan,
We have fixed the above-mentioned order and payment details are now visible for 3nd installment.
RCA : We have received double 3ds response from mpgs due to which two pay call was sent and one pay call returns success and second pay call was failed since there was already one success for same transaction due to this second failure response, cancel payment transaction entry was created.","ABO did perform payemnt for 3rd installment. However, Hybris display missing 3rd payment details-Found 3rd installment missing payment details",109
INC1701048,Please assist to fix the datalake as ABO did perform payment.,Missing payment details for 2nd installment,"Hi @Wei Ying Wan,
We have fixed the above mentioned order and payment details are now visible for 2nd installment.
RCA : We have received double 3ds response from mpgs due to which two pay call was sent and one pay call returns success and second pay call was failed since there was already one success for same transaction due to this second failure response, cancel payment transaction entry was created
Please verify now.",Please assist to fix the datalake as ABO did perform payment.-Missing payment details for 2nd installment,109
INC1693109,"Unable to bring up IBO's details in NZ ASM - nothing comes upOnly brings up his details in AU ASMIBO wants to place an order online www.amway.co.an/NZ ASM but unable to click on shopping cartError Message"" Loading symbol and red color ""Some Error Occurred"" NO SCREESNSHOT",****XTREMELY URGENT *****Ticket # Unable to Bring IBO's profile up in NZ ASM - not details comes up & IBO unable to Place Order online,"This has been fixed and now the customer can be accessed via NZ ASM.
As checked, there was an issue with the promotion that was applied to the cart.
The cat was having a promotion which is not INACTIVE. This was causing the issue. ","Unable to bring up IBO's details in NZ ASM - nothing comes upOnly brings up his details in AU ASMIBO wants to place an order online www.amway.co.an/NZ ASM but unable to click on shopping cartError Message"" Loading symbol and red color ""Some Error Occurred"" NO SCREESNSHOT-****XTREMELY URGENT *****Ticket # Unable to Bring IBO's profile up in NZ ASM - not details comes up & IBO unable to Place Order online",110
INC1691198,"Please check Pl. not get free giftcondition : G&H Body Care Line Promotion : Tier Buy any Body Care products at , Bath free G&H minis set which consisted of Nourish Body Lotion, Nourish Body Wash, Nourish Hand Cream, Refresh Body lotion and Refresh Exfoliating Wash, G&H Perfect Shield Sun Milk and Tote bagPRMTR68Please check and share root cause",Please check Pl. not get free gift,"Hello @Mutita Kitpaiboonchai
PRMTR68
Buy any Body Care products at 2,590 Bath free G&H minis set ,G&H Perfect Shield Sun Milk and Tote bag
X (Cart CONTAINS ANY products [125890TH, 125891TH, 125913TH, 125899TH, 125902TH, 125900TH, 125892TH, 125893TH, 125896TH, 125897TH, 125898TH, 125901TH, 285889]) AND Y (Cart CONTAINS ANY products [320467, 320468, 320469, 320470])
As checked in the splunk :
As checked 320397, 320412, 320413, 320414, 320463, 320464, 320465, 320466 and 320467, 320468, 320469, 320470 none of the Y conidition product is selected and inorder to get the pronotion benefit of the free product x and y condition needs to be selected. User has selected one of the SKU 320469 and then system removed the same and user has proceeded before the page is loaded to checkout so was able to checkout without any free gift or after adding all the lineitems when the cart page was loading user has checkout without selecting the free while page was still in loading state
NOTE :- PLease adjust the free gift of any one of the SKU 320469 mentioned in Y condition
Already added same scenario with testuser.
As confirmed by @[Mutita Kitpaiboonchai] over team's call closing this incident
Thanks","Please check Pl. not get free giftcondition : G&H Body Care Line Promotion : Tier Buy any Body Care products at , Bath free G&H minis set which consisted of Nourish Body Lotion, Nourish Body Wash, Nourish Hand Cream, Refresh Body lotion and Refresh Exfoliating Wash, G&H Perfect Shield Sun Milk and Tote bagPRMTR68Please check and share root cause-Please check Pl. not get free gift",111
INC1661992,"Please check Pl ADA , Why is PRMTR34 not get FREE please check and root causenotePRMTR34 - Double X Phytoblend Refill PromotionEvery purchase ea. Nutrilite Double X Phytoblend Refill get FREE ea. years Nutrilite Anniversary Pills Case","Please check Pl ADA , Why is PRMTR34 not get FREE","As checked , user didn't selected the free gift item for this order.
Please find attached screenshot for the same.
As discussed with @[Nalinporn Chalermsathan], free gift will be adjusted.
Closing this case now.","Please check Pl ADA , Why is PRMTR34 not get FREE please check and root causenotePRMTR34 - Double X Phytoblend Refill PromotionEvery purchase ea. Nutrilite Double X Phytoblend Refill get FREE ea. years Nutrilite Anniversary Pills Case-Please check Pl ADA , Why is PRMTR34 not get FREE",111
INC1649773,Please check pl why don't get free giftnotePRMTR48please check and share root cause,Please check pl why don't get free gift,"200-205648532 was placed on 10/10/2023 10:40:51 AM
We can see that PRMTR47 is already applied for this order
PRMTR47 : Buy eSpring unit at special price 28,300 AP from 31,468 AP
Cart CONTAINS ANY products [320395] and Apply {THB=3168} discount on the qualifying bundle
And this is having stackable false
PRMTR48 : Purchase of 8,000 THB on any Amway products, Get free Satinique Towel 1 ea. and Oolong Plant to Table Tea 1 ea. Limit 1 set/ship
In this order we can see PRMTI58 and PRM1695 are already applied.
According to PRMTR48 the PRMTI58 and PRM1695 should be false, then PRMTR48 will be applied PFA
so user didnot get free gift which is working as expected.
As confirmed by @[Phongsiri Wongammarukhachok] over team's chat closing this incident
Thanks",Please check pl why don't get free giftnotePRMTR48please check and share root cause-Please check pl why don't get free gift,111
INC1640973,Please check pl why don't get free giftPRMTP88 Please check,Please check pl why don't get free gift,"Hello @Phongsiri Wongammarukhachok
204803887 is placed on Sep 28, 2023 22:11:41
We can see there is no applied promotion PRMTP88
PRMTP88 condition:
Every purchase of Artistry product at 8,000 AP are eligible to get FREE Artistry Bed Sheet Set
X (Cart CONTAINS ANY categories [artistry, beauty, men]) AND Y (Cart CONTAINS ANY products [317241, 317242, 317243, 317244])
As checked in the splunk :
""204803887"" ""317241"" - not slected
""204803887"" ""317242"" - not slected
""204803887"" ""317243"" - not slected
317244 this was added to the cart,
2023-09-28 22:10:27.928INFO [hybrisHTTP834] [127.0.0.6] [DefaultAmwayApacCommerceCartCalculationStrategy] [38325959-200-204803887] Removing 1 quantity of product 317244 from cart !
User proceeded to checkout so the free gift is not given for this user.
Please adjust the free gift 317244 1 SKU for this user
As confirmed by @[Phongsiri Wongammarukhachok] over team's chat closing this incident.
Thanks",Please check pl why don't get free giftPRMTP88 Please check-Please check pl why don't get free gift,111
INC1672749,Please check pl. why don't get free gift Please check and share root cause.,Please check pl. why don't get free gift,"Hello @Phongsiri Wongammarukhachok
206041895 is placed on Nov 10, 2023 11:34:20
Orderby : 3565938 OrderedFor : 7011162258
PRMTR30
X (Cart CONTAINS ANY products [126311TH, 126312TH, 126314TH, 310262, 310263, 310264, 315094, 315095, 315096, 315097]) AND Y (Cart CONTAINS ANY products [317216, 317235])
So now checking the splunk logs :
We can see user has selected 317216 and added to the cart and later same SKU has been removed from the cart at 11/10/23 11:33:05.853 AM
[30733655-200-206041895] Removing 1 quantity of product 317216 from cart !
NOTE :- So please adjust 1SKU if customer need the free gift - 317216
As confirmed by @[Phongsiri Wongammarukhachok] closing this incident
Thanks",Please check pl. why don't get free gift Please check and share root cause.-Please check pl. why don't get free gift,111
INC1681756,Please check pl why not get % discount sku PRMTR98Please check and share root cause,Please check pl why not get % discount,"Hi @Jirapart Jankaew
We have checked and found that PRMTR98 have condition that if PRMTR68 applied over the order then PRMTR98 will not be applied
As 207943232 have PRMTR68 already applied So you can not apply PRMTR98 on it
System is working as expected .
Please check the screenshot for more details
closing as confirmed from @[Phongsiri Wongammarukhachok]
Thanks",Please check pl why not get % discount sku PRMTR98Please check and share root cause-Please check pl why not get % discount,111
INC1697882,"Please check pl , why don't get free giftnotePRMTR64","Please check pl , why don't get free gift","As checked in splunk logs, promotion PRMTR64 was not triggered for this order 209425663 .
Only promotion PRMTS37 and PRMTS03 was triggered.
It is not applied on this particular order only and system is working fine for all other cases.
When tested PRMTR64 , its working fine and no issues observed.
Also no further issue reported due to this.
Kindly adjust the free gift to ada if required.
Closing this case as confirmed with @[Phongsiri Wongammarukhachok]
","Please check pl , why don't get free giftnotePRMTR64-Please check pl , why don't get free gift",111
INC1654184,"Please check PL ADA not get free gift. promotion Flash SaleNot get free gift Pursue Sanitizer Hand Gel (PRMTR53)Condition is Purchase of , THB on any Amway products, get free ea. of Pursue Sanitizer Hand GelPlease check and share root cause.",Please check PL ADA not get free gift. promotion Flash Sale,"
There was high CPU and memory observed during 10.10 flash sale due to high user traffic.
Nodes were restarted for the same.
Closing this case as confirmed with @[Phongsiri Wongammarukhachok] over teams chat.","Please check PL ADA not get free gift. promotion Flash SaleNot get free gift Pursue Sanitizer Hand Gel (PRMTR53)Condition is Purchase of , THB on any Amway products, get free ea. of Pursue Sanitizer Hand GelPlease check and share root cause.-Please check PL ADA not get free gift. promotion Flash Sale",111
INC1681961,Please check ADA not able to see awaiting order in order historyPlease check why in awaiting tab show this errorPlease check and share root cause,Please check ADA not able to see awaiting order in order history,"Data fix has been done
RCA :The Product 124149D has been deleted from PRODUCTION by business team due to which it has impacted carts, orders, backorders and Wishlist entries causing the product to be removed from the order data. All the previous data since go live has been impacted due to this.
Closing as confirmed from @[Phongsiri Wongammarukhachok]
",Please check ADA not able to see awaiting order in order historyPlease check why in awaiting tab show this errorPlease check and share root cause-Please check ADA not able to see awaiting order in order history,112
INC1681959,Please check ADA not able to see awaiting order in order historyPlease check and share root cause,Please check ADA not able to see awaiting order in order history,"hi @[Sorachai Tungkwampean]
Data fix has been done
RCA :The Product 124149D has been deleted from PRODUCTION by business team due to which it has impacted carts, orders, backorders and Wishlist entries causing the product to be removed from the order data. All the previous data since go live has been impacted due to this.
Closing as confirmed from @[Phongsiri Wongammarukhachok]
Thanks",Please check ADA not able to see awaiting order in order historyPlease check and share root cause-Please check ADA not able to see awaiting order in order history,112
INC1685534,"The orders are not available in EDB tables Edb Hdr : DWSEDB01.DWT42231_ORD_HDR_EOM EDB line : DWSEDB01.DWT42332_ORD_LINE_EOM Please check and re process the orders for Ph ,Bn & SgAttaching the missing orders.","Missing order for Philippines , Brunie and Singapore","As per the comment, the Webmethod team has confirmed that the order events were already processed from Hybris's end to the downline systems. Screenshots have been attached for the reference as well. However, we have repushed the events as requested by the GDW team.
Note: The resolution category is Training as No issue was found at the Hybris end.","The orders are not available in EDB tables Edb Hdr : DWSEDB01.DWT42231_ORD_HDR_EOM EDB line : DWSEDB01.DWT42332_ORD_LINE_EOM Please check and re process the orders for Ph ,Bn & SgAttaching the missing orders.-Missing order for Philippines , Brunie and Singapore",113
INC1687025,The orders are not available in EDB tables Edb Hdr : DWSEDB01.DWT42231_ORD_HDR_EOM EDB line : DWSEDB01.DWT42332_ORD_LINE_EOM Please check and re process the orders for PhAttaching the missing orders.,Missing order for Philippines,"From Hybris: The event was originally pushed successfully, but due to reasons on the edb side, the reception failed. After we pushed it again, they received it normally and we marked it as resolved.",The orders are not available in EDB tables Edb Hdr : DWSEDB01.DWT42231_ORD_HDR_EOM EDB line : DWSEDB01.DWT42332_ORD_LINE_EOM Please check and re process the orders for PhAttaching the missing orders.-Missing order for Philippines,113
INC1655610,Found order redeemed voucher but not found in HybrisPlease find attached for your reference,Order with redeemed voucher not found in Hybris,"There was part payment done using voucher and cart was still under locked status.
We have unfreeze the cart and voucher is now released. PRB0075321 is already for permanent fix of this issue.",Found order redeemed voucher but not found in HybrisPlease find attached for your reference-Order with redeemed voucher not found in Hybris,114
INC1666680,Please Check Order processed successfully but canceled being printed on invoice.,Order processed successfully but canceled being printed on invoice.,"Hi
The invoice has been fixed now, kindly check
Regards",Please Check Order processed successfully but canceled being printed on invoice.-Order processed successfully but canceled being printed on invoice.,115
INC1675293,Please find order . Why price and payment are different?,Why price and payment are different?,"Hello @Phongsiri Wongammarukhachok
200-203469256 is placed on 09/09/2023 10:42:32 AM
As checked in the order we can see there is only 1 SKU in the order.
315057 - FS : ARTISTRY Skin Nutrition Makeup Remover
Customer has already made payment 2040 which is equal to 2040 of order value.
As checked in the splunk :
2023-09-09 10:41:17.862INFO [hybrisHTTP27] [127.0.0.6] [LynxOrderTaxDiscountCalculationHook] [80757962-200-203469256] Sum of Total price of VAT items on taxable items of Order 200-203469256 is 2040.0 with tax of 133.4579
We can see that the order total is being shown as 2040 but there is only one line item i.e. 1300 and other line item has been dropped i.e., 32080. for which we have added the same to Backoffice manually and later when @Phongsiri Wongammarukhachok confirmed we have removed the product back from order and it is agreed business will do adjustment manually
NOTE: On 09/09 the old servers were not restarted and servers - 2 nodes had to be restarted during flash sale.
please find screenshots. As confirmed by @[Phongsiri Wongammarukhachok] closing this incident
Thanks",Please find order . Why price and payment are different?-Why price and payment are different?,116
INC1681691,unable to use pos,unable to use pos,"Close notes copied from Parent Incident: Issue description : Storefront and POS applications were not accessible.
Business Impact : Business Impact: POS machines and store front are not functioning.
ABO Impacted: Yes
Affected Countries : Thailand
Root Cause : Yet to be determined
Closure Information : The issue was resolved after rolling restart performed by SRE team. After the nodes were restarted, both POS and Storefront applications came back online, and have not reported any issue since. Business team has performed the sanity on the applications, and no new issues were observed.
Problem Investigation Ticket: PRB0075864",unable to use pos-unable to use pos,117
INC1681718,Unable to use pos ( time .) plaese check cause,Unable to use pos,"Close notes copied from Parent Incident: Issue description : Storefront and POS applications were not accessible.
Business Impact : Business Impact: POS machines and store front are not functioning.
ABO Impacted: Yes
Affected Countries : Thailand
Root Cause : Yet to be determined
Closure Information : The issue was resolved after rolling restart performed by SRE team. After the nodes were restarted, both POS and Storefront applications came back online, and have not reported any issue since. Business team has performed the sanity on the applications, and no new issues were observed.
Problem Investigation Ticket: PRB0075864",Unable to use pos ( time .) plaese check cause-Unable to use pos,117
INC1681656,unable to use pos,unable to use pos,"Close notes copied from Parent Incident: Issue description : Storefront and POS applications were not accessible.
Business Impact : Business Impact: POS machines and store front are not functioning.
ABO Impacted: Yes
Affected Countries : Thailand
Root Cause : Yet to be determined
Closure Information : The issue was resolved after rolling restart performed by SRE team. After the nodes were restarted, both POS and Storefront applications came back online, and have not reported any issue since. Business team has performed the sanity on the applications, and no new issues were observed.
Problem Investigation Ticket: PRB0075864",unable to use pos-unable to use pos,117
INC1681648,Unable to use POS,Unable to use POS,"Close notes copied from Parent Incident: Issue description : Storefront and POS applications were not accessible.
Business Impact : Business Impact: POS machines and store front are not functioning.
ABO Impacted: Yes
Affected Countries : Thailand
Root Cause : Yet to be determined
Closure Information : The issue was resolved after rolling restart performed by SRE team. After the nodes were restarted, both POS and Storefront applications came back online, and have not reported any issue since. Business team has performed the sanity on the applications, and no new issues were observed.
Problem Investigation Ticket: PRB0075864",Unable to use POS-Unable to use POS,117
INC1681877,THPOKJ072 Unable to use POS for selling products.,THPOKJ072 Unable to use POS for selling products.,"Hi @Tanva Sapboon,
Below error was occuring , due to which employee not able to sell.
2023-11-24T10:07:03.137537402Z stdout F Caused by: de.hybris.platform.servicelayer.exceptions.AmbiguousIdentifierException: More than one open Batch found for terminal: THPOKJ072_LAN
We have closed all the open batches for this user. Closing on confirmation from caller",THPOKJ072 Unable to use POS for selling products.-THPOKJ072 Unable to use POS for selling products.,117
INC1681723,Unable to use pos ( time .) plaese check cause,Unable to use pos ( time .) plaese check cause,"Close notes copied from Parent Incident: Issue description : Storefront and POS applications were not accessible.
Business Impact : Business Impact: POS machines and store front are not functioning.
ABO Impacted: Yes
Affected Countries : Thailand
Root Cause : Yet to be determined
Closure Information : The issue was resolved after rolling restart performed by SRE team. After the nodes were restarted, both POS and Storefront applications came back online, and have not reported any issue since. Business team has performed the sanity on the applications, and no new issues were observed.
Problem Investigation Ticket: PRB0075864",Unable to use pos ( time .) plaese check cause-Unable to use pos ( time .) plaese check cause,117
INC1681683,unable to use pos,unable to use pos,"Close notes copied from Parent Incident: Issue description : Storefront and POS applications were not accessible.
Business Impact : Business Impact: POS machines and store front are not functioning.
ABO Impacted: Yes
Affected Countries : Thailand
Root Cause : Yet to be determined
Closure Information : The issue was resolved after rolling restart performed by SRE team. After the nodes were restarted, both POS and Storefront applications came back online, and have not reported any issue since. Business team has performed the sanity on the applications, and no new issues were observed.
Problem Investigation Ticket: PRB0075864",unable to use pos-unable to use pos,117
INC1681677,unable to use pos,unable to use pos,"Close notes copied from Parent Incident: Issue description : Storefront and POS applications were not accessible.
Business Impact : Business Impact: POS machines and store front are not functioning.
ABO Impacted: Yes
Affected Countries : Thailand
Root Cause : Yet to be determined
Closure Information : The issue was resolved after rolling restart performed by SRE team. After the nodes were restarted, both POS and Storefront applications came back online, and have not reported any issue since. Business team has performed the sanity on the applications, and no new issues were observed.
Problem Investigation Ticket: PRB0075864",unable to use pos-unable to use pos,117
INC1672374,mini filter activate request,mini filter activate request,mini filter activated please check the same.,mini filter activate request-mini filter activate request,118
INC1685433,Kindly activate the Atmo Mini Filter for the on FOC basis. Screenshot of the same is attached.Kindly activate the Atmo Mini Filter,Kindly activate the Atmo Mini Filter,"Filter has been activated, kindly verify.",Kindly activate the Atmo Mini Filter for the on FOC basis. Screenshot of the same is attached.Kindly activate the Atmo Mini Filter-Kindly activate the Atmo Mini Filter,118
INC1685504,Kindly activate the Atmo Mini 3rd Filter for the on FOC basis. Screenshot of the same is attached.Kindly activate the Atmo Mini Filter,Kindly activate the Atmo Mini Filter,"Hi Team
Filter has been activated . Kindly verify and let us know in case of any concerns.",Kindly activate the Atmo Mini 3rd Filter for the on FOC basis. Screenshot of the same is attached.Kindly activate the Atmo Mini Filter-Kindly activate the Atmo Mini Filter,118
INC1682447,replacement filter please activate,replacement filter please activate,"User has already avail the three filters .
",replacement filter please activate-replacement filter please activate,118
INC1664869,sales Order not interface in EBS. Please ship All below order numbers.ORDER NUMBER,Sales order not interface in EBS,"Hybris have received ""BaseItem"" & ""BaseItemRevisions"" for Mentioned orders from RP & same has been send from the hybris as well.
Post providing the BaseItemRevisions details, EBS have manually shipped the item with correct Revisions.
",sales Order not interface in EBS. Please ship All below order numbers.ORDER NUMBER-Sales order not interface in EBS,119
INC1656164,"pos,amway websiteHi Team,Kindly check whether ADSP are eligible for below mentioned promo or not.Also check whether they had availed it or not.thanks","Hi Team,Kindly check whether ADSP are eligible for below mentioned promo or not.Also check whether they had availed it or not_A-Qualifier u","User is not present as a qualifier for the offer .Kindly co-ordinate with business regarding the same.
","pos,amway websiteHi Team,Kindly check whether ADSP are eligible for below mentioned promo or not.Also check whether they had availed it or not.thanks-Hi Team,Kindly check whether ADSP are eligible for below mentioned promo or not.Also check whether they had availed it or not_A-Qualifier u",120
INC1685391,"Please check ADA . Can not log in on SF show error "" Internal Server Error""Note.ASM show error ""Null""","Please check ADA . Can not log in on SF show error "" Internal Server Error""","HI Suparat Chompuwiset,
We have checked the issue and data fix has been done.
Please refer to the attached screenshot.
We have cancelled the cart which was causing the issue.
Marking this as resolved as confirmed by @[Phongsiri Wongammarukhachok].","Please check ADA . Can not log in on SF show error "" Internal Server Error""Note.ASM show error ""Null""-Please check ADA . Can not log in on SF show error "" Internal Server Error""",121
INC1683591,"Please check ADA . Can not log in on SF show error "" Internal Server Error""Note.ASM Show error ""Null""","Please check ADA . Can not log in on SF show error "" Internal Server Error""","Hi @Suparat Chompuwiset,
The cart was created on 24th November and was corrupted. We have done the data fix and now the issue is resolved.
Closing on confirmation from caller","Please check ADA . Can not log in on SF show error "" Internal Server Error""Note.ASM Show error ""Null""-Please check ADA . Can not log in on SF show error "" Internal Server Error""",121
INC1684438,"Please check ADA . Can not log in on SF show error "" Internal Server Error""Note.ASM Show Error ""Null""","Please check ADA . Can not log in on SF show error "" Internal Server Error""","User can login now.
We have cancelled the cart of 24//11 which was causing the issue due to P1 INC1681616 during which node restarts was done..
Closing this case as confirmed with @[Phongsiri Wongammarukhachok] over teams chat.
","Please check ADA . Can not log in on SF show error "" Internal Server Error""Note.ASM Show Error ""Null""-Please check ADA . Can not log in on SF show error "" Internal Server Error""",121
INC1684591,"Please check ADA . Can not log in on SF show error "" Internal Server Error""Note.ASM Show Error ""Null""","Please check ADA . Can not log in on SF show error "" Internal Server Error""","Hello @[Suparat Chompuwiset]
The issue has been fixed and the issue was with the cart which was in session of the user
Now the new cart is created and the issue has been resolved
As confirmed by @[Phongsiri Wongammarukhachok] closing this incident
Thanks","Please check ADA . Can not log in on SF show error "" Internal Server Error""Note.ASM Show Error ""Null""-Please check ADA . Can not log in on SF show error "" Internal Server Error""",121
INC1683464,"Please check ADA . Can not log in on SF show error "" Internal Server Error""Note.ASM show Error ""Null""","Please check ADA . Can not log in on SF show error "" Internal Server Error""","Hi @Suparat Chompuwiset,
The cart was created on 24th November and was corrupted. We have done the data fix and now the issue is resolved.
Closing on confirmation from caller","Please check ADA . Can not log in on SF show error "" Internal Server Error""Note.ASM show Error ""Null""-Please check ADA . Can not log in on SF show error "" Internal Server Error""",121
INC1642083,I have tried many times to plase an order but when i go to payment page its not open and gets an error. I have tried to place an order fro many device,Unsuccessful transaction on the website.,"As we checked while performing offline verification when our system does not have any transaction record for the requested merchant transaction reference number then the response ""Transaction Not Found"" is returned.
Please ask user to try again if error occurs again feel free to raise new ticket with error screenshot.
",I have tried many times to plase an order but when i go to payment page its not open and gets an error. I have tried to place an order fro many device-Unsuccessful transaction on the website.,122
INC1651245,Payment got failed but when i try to retry payment facing error in payment page,Unsuccessful transaction on the website.,"We tried making cart for the user and hadn't found any error while proceeding with checkout please ask user to try again.
Also the last order placed by the user is - Completed after that there is no order history for the user.
please find the attached screenshot for your reference and issue still persists feel free to raise a new ticket.
",Payment got failed but when i try to retry payment facing error in payment page-Unsuccessful transaction on the website.,122
INC1687265,Abo detail as per attached,Unsuccessful transaction on the website.,As confirmed with finance team over teams refund has been done for this order .Please ask user to verify the same.,Abo detail as per attached-Unsuccessful transaction on the website.,122
INC1648796,"Hi Team,I am unable to place an order",Unsuccessful transaction on the website.,"We tried making cart for the user and hadn't found any error while proceeding with checkout please ask user to try again.
We have synced the account for user and please ask the user to try again.
Please feel free to raise new incident in case of any issue.","Hi Team,I am unable to place an order-Unsuccessful transaction on the website.",122
INC1697417,"Hi team, please ask ABO to provide payment screenshot with UPI transaction ID or bank statement to check with CM and PG Team.Informed to ADS to provide the screen shot , When provided send at once- Gkp Puc-XPP",Unsuccessful transaction on the website.,As per last comment. Closing the incident.,"Hi team, please ask ABO to provide payment screenshot with UPI transaction ID or bank statement to check with CM and PG Team.Informed to ADS to provide the screen shot , When provided send at once- Gkp Puc-XPP-Unsuccessful transaction on the website.",122
INC1668706,Scanning Report of POSProduct Scanning Report error,Product Scanning Report error,Completed events re-triggered. Kindly verify now.,Scanning Report of POSProduct Scanning Report error-Product Scanning Report error,123
INC1643543,My Billing/Registered Address is correct.But in my downline profile as upline Platinum details show '',Address change.,"Address has been updated, kindly verify now.",My Billing/Registered Address is correct.But in my downline profile as upline Platinum details show ''-Address change.,124
INC1651204,"Hi Team,",Address change.,Address has been updated please check the same.,"Hi Team,-Address change.",124
INC1666740,"Hi Team, ADSP has placed group order for where as delivery charges of Rs /- has been picked kindly check & reverse Rs50/- order details mentioned below..",Order : Incorrect Shipping Charges.,"Hi Team
Kindly raise a Zen Desk ticket for BA adjustment to CS Team.
Regards","Hi Team, ADSP has placed group order for where as delivery charges of Rs /- has been picked kindly check & reverse Rs50/- order details mentioned below..-Order : Incorrect Shipping Charges.",125
INC1652534,"Hi, I've tried pushing the SKU ******** WATERPROOF LENGTH SERUM MASCARA / Single SKU to Catalogue but it doesn't seem to appear even though the status states SUCCESSFUL.",SKU Unable to push to catalog,"RCA: The product was visible in the admin cockpit but did not appear in the product cockpit after the user had done the push catalog action. This was an indexing issue as the product was not searchable in the product cockpit. To resolve this, we ran the indexing for this sku (Solr Config for Backoffice). After Solr indexing, the stage version of the product 126740D is now visible for the Amway Singapore Product Catalog in the product cockpit.
The issue has been resolved. Closing this ticket after the caller's confirmation.","Hi, I've tried pushing the SKU ******** WATERPROOF LENGTH SERUM MASCARA / Single SKU to Catalogue but it doesn't seem to appear even though the status states SUCCESSFUL.-SKU Unable to push to catalog",126
INC1671777,PL. unable to pay the membership fee. Please unlock to pay.,PL.. unable to pay the membership fee.,"Hello @[Kochaporn Chummanee]
As discussed on call the customer needs to make payment for 207590187 which is created correctly and visible on POS.
This issue has happened as initially the registration was tried on POS was not properly completed post which immediately customer has registered via Webmobile and completed the same and user is created and order is 207590187.
As discussed we have cancelled the cart 207590243
7019257256
200-207590187 -- original order to which payment
must be done
1:15:04 PM
user created from above order
200-207590243 -- Locked cart and nothing data.
12:58:50 PM
As confirmed by @[Phongsiri Wongammarukhachok] over teams call closing this incident
Thanks",PL. unable to pay the membership fee. Please unlock to pay.-PL.. unable to pay the membership fee.,127
INC1668715,PL. unable to pay the membership fee. Please unlock to pay.,PL. unable to pay the membership fee.,"HI Kochaporn Chummanee,
We have checked the issue and data fix has been done.
The cart is successfully converted to order.
User will be now able to pay the order.
Marking this as resolved as confirmed by @[Phongsiri Wongammarukhachok].
Thanks",PL. unable to pay the membership fee. Please unlock to pay.-PL. unable to pay the membership fee.,127
INC1687792,Please assist to check why orders PV/BV is not flowing to Magic,Please assist to check why orders PV/BV is not flowing to Magic,"process was running and was trying repaired after month end, hence the next month cycle started which resulted into error, MLOS team is updating the amount manually at their end now.",Please assist to check why orders PV/BV is not flowing to Magic-Please assist to check why orders PV/BV is not flowing to Magic,128
INC1675789,Please check ADA Pl. why PV/BV = please check and share root cause,Please check ADA Pl. why PV/BV =,"Hi @Mutita Kitpaiboonchai,
We checked code .
if order have Voucher Payment, it will have Adjustment PV/BV.
Final BV=order BV-Adjustment BV= 7900.0 - 7900.0=0
PV=order PV-Adjustment PV=2,446-2,446=0.
PV/BV = 0 work as design.
Closing this case as confirmed with you over teams chat.
Regards,
Aimee M Zhou",Please check ADA Pl. why PV/BV = please check and share root cause-Please check ADA Pl. why PV/BV =,128
INC1642351,Please check why these orders is not flowing to Magic,Two orders is not flowing to Magic,"Close notes copied from Parent Incident: For the mentioned order 50003022004 the business process was getting stuck.
After manual repair it got successfully executed and now PV has been generated.
To Adjust the order PVBV back to September month. REQ1127774 has been raised.
Marking incident resolved as per caller confirmation.
Thank you.
Incident 'INC1642351' closed based on closure of task 'INC1640153'
For the mentioned order 50003022004 the business process was getting stuck.
After manual repair it got successfully executed and now PV has been generated.
To Adjust the order PVBV back to September month. REQ1127774 has been raised.
Marking incident resolved as per caller confirmation.
Thank you.",Please check why these orders is not flowing to Magic-Two orders is not flowing to Magic,128
INC1678733,"Please check ada , why have PV, BV ( -/- ) noteada have piad order of e-voucher PL208038605","Please check ada , why have PV, BV ( -/- )","Analysis :
205843202 -- Order is returned --- 1630/5266 --- Nov 16, 2023 13:47:05
208038605 -- Nov 16, 2023 13:48:25 -- No adjustment - 1,586.00/5,125.00
205108160 -- 495/1,600.00 -- 0/0
208124819 -- 176/568.00 -- 0/0
Question 1 : - Why PVBV is -959/-3098
still PVBV needs to be adjusted is ยอดรอปรับปรุง PV : -959 | BV : -3,098 (According to SF)
Adjustment needed : 1630/5266
Adjustment done until now : 671/2168
Balance : 1630-671/5266-2168 = 959/3098 (As this is adjustment so it should be negative)
Question 2 : - Why PVBV not adjusted in immediately next order 208038605
11/16/2023 - 1:47:05 PM - initiated return - Voucher Is given - 1:47:52 PM
11/16/23 1:46:21.189 PM - [200-122001563-200-208038605-THMODD010_WLAN] SOP_Cart_Freeze :: freeze with code: 200-208038605
So, they freeze the cart and then wait for the voucher from the returning the order and then used the voucher to pay the 208038605 but the PVBV is not adjusted here as cart is kept freeze and direct payment is done so adjustment not done here.
SYSTEM-1
208038605 - THMODD010_WLAN - THABPENP - Penporn Boontima
11/16/23 - 1:46:21.189 PM - cart already created freezed and waiting on payment page to make payment. (PVBV setup in order will be done before cart freeze)
SYSTEM-2
205843202 - THA078X6 - Supannee Suengsirisap
11/16/2023 - 1:47:05 PM - initated return - Voucher Is given - 1:47:52 PM -- now voucher given here is used in the above order which is on the payment page and completed payment so PVBV is not adjusted 208038605 and adjustment is done in next order.
NOTE: - So as a suggestion always create the cart of the next order where the voucher needs to be user after the return process is completed for the previous order.
As confirmed by @[Phongsiri Wongammarukhachok] over teams call closing this incident.
Thanks","Please check ada , why have PV, BV ( -/- ) noteada have piad order of e-voucher PL208038605-Please check ada , why have PV, BV ( -/- )",128
INC1673307,Team Issue: Unable manual pay EPP for current month installment. Np pay now button - only pay in advance but show grey out as well.Details ABO # SYAMIM SYAHIRAH BT ABD KHALIDOrder # & Result RequiredInvestigate and fix the pay now button - so Platinum can make delayed EPP payment. Urgent Thanks & RegardsSherryl,Unable manual pay EPP for current month installment.,"We could see 'PAY NOW' button is available for both the reported orders.
Please inform user to pay these orders from 'delay EPP orders' tab.
Screenshots attached for reference.
No action taken from Hybris.
Caller confirmed to close the incident.",Team Issue: Unable manual pay EPP for current month installment. Np pay now button - only pay in advance but show grey out as well.Details ABO # SYAMIM SYAHIRAH BT ABD KHALIDOrder # & Result RequiredInvestigate and fix the pay now button - so Platinum can make delayed EPP payment. Urgent Thanks & RegardsSherryl-Unable manual pay EPP for current month installment.,129
INC1677163,Amway WebsiteADSP placed website order of Nutrilite by payment mode Ebix card but every times payment failed from Ebix card and order not confirmed.Why is payment failing while making payment through EBIX Card.,ADSP RAJWATI placed website order of Nutrilite by payment mode Ebix card but every times payment failed from Ebix card and order not confirmed.Why,"Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.",Amway WebsiteADSP placed website order of Nutrilite by payment mode Ebix card but every times payment failed from Ebix card and order not confirmed.Why is payment failing while making payment through EBIX Card.-ADSP RAJWATI placed website order of Nutrilite by payment mode Ebix card but every times payment failed from Ebix card and order not confirmed.Why,130
INC1655324,Found order redeemed voucher . No record of this order.,Order found no record in Hybris Pos,"We found that cart was in LOCKED state and partial payment was done with voucher.
No further payment was success for the cart.
We have unfreezed the cart and voucher has been released.
Note- PRB0075321 is in place for the LOCKED carts
As per confirmation, marking the incident as resolved.",Found order redeemed voucher . No record of this order.-Order found no record in Hybris Pos,131
INC1665664,Please check whether the orders are valid or not. There is no payment record in Hybris.,Order without payment record in Hybris,"As checked mentioned order is a valid order & payment is record in Hybris.
kindly check attached screenshot.
Closing the ticket as per confirmation received.",Please check whether the orders are valid or not. There is no payment record in Hybris.-Order without payment record in Hybris,131
INC1659515,Please check the validity of this **************,Order not found in Pos system,As checked order is visible in POS and events are also triggered to downline systems and after confirmation we are marking this as resolved ,Please check the validity of this **************-Order not found in Pos system,131
INC1670684,", & -Payment captured but order not record found in POS. We received the payment for these three orders but there not order record found in POS. Please check whether the order confirm failed or stuck somewhere.",Payment captured but order not record found in POS,"Mentioned three reported carts are in cancelled state. Hybris didn't receive success response from the payment gateway.
And please check with the finance team, if payment was deducted then initiate a refund.
10034168988 - cancelled
""respCode"":""4083"",""respDesc"":""Reserved""
10033671803 - cancelled
""respCode"":""4083"",""respDesc"":""Reserved""
10034169157 - cancelled
""respCode"":""4083"",""respDesc"":""Reserved""
",", & -Payment captured but order not record found in POS. We received the payment for these three orders but there not order record found in POS. Please check whether the order confirm failed or stuck somewhere.-Payment captured but order not record found in POS",131
INC1648532,Some ADSPs are facing challenge in uploading there FSSAI documents and claiming the Points Uplift offer.,Some ADSPs are facing challenge in uploading there FSSAI documents and claiming the Points Uplift offer.,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
",Some ADSPs are facing challenge in uploading there FSSAI documents and claiming the Points Uplift offer.-Some ADSPs are facing challenge in uploading there FSSAI documents and claiming the Points Uplift offer.,132
INC1651309,"www.amway.inThere are some ADSPs who placed the orders for self or their PCs to avail the FSSAI points uplift offer.However, despite uploading the documents on time they did not get the offer on their orders","There are some ADSPs who placed the orders for self or their PCs to avail the FSSAI points uplift offer.However, despite uploading the documents on time they","Hi
The promor offer has been activated for the given users , kindly verify
Regards","www.amway.inThere are some ADSPs who placed the orders for self or their PCs to avail the FSSAI points uplift offer.However, despite uploading the documents on time they did not get the offer on their orders-There are some ADSPs who placed the orders for self or their PCs to avail the FSSAI points uplift offer.However, despite uploading the documents on time they",132
INC1640621,AmwaywebsiteADSP are facing challenge at the time of placing order on website for SKU # - Skin Nutrition Vitamin C + HA3 Serum. As MRP is less than DAP on Amway website.,ADSP are facing challenge at the time of placing order on website for SKU # - Skin Nutrition Vitamin C + HA3 Serum. As MRP is less than DAP on Amway we,"Prices now corrected.
GROSS>>> NET",AmwaywebsiteADSP are facing challenge at the time of placing order on website for SKU # - Skin Nutrition Vitamin C + HA3 Serum. As MRP is less than DAP on Amway website.-ADSP are facing challenge at the time of placing order on website for SKU # - Skin Nutrition Vitamin C + HA3 Serum. As MRP is less than DAP on Amway we,133
INC1667892,"# KimberleyWe have linked her credit card # to auto renwal, but it does not process on /? Please check, thanks.",auto renewal issue,"As checked, the RENEWAL was opted in on 16th OCTOBER, and after that, it was deleted on 19th OCTOBER.
Also, we can see that the IBO opted for the autorenewal on 6th NOV after the RENEWAL JOB was processed.
Because of this, the IBO was not renewed in this turn.
Please ask the IBO to make sure, they opt in with the primary party for the successful renewal in the next turn.
For further clarification on this issue, please ping us on MS TEAMS.","# KimberleyWe have linked her credit card # to auto renwal, but it does not process on /? Please check, thanks.-auto renewal issue",134
INC1665529,"# RebeccaAutoship Order in DaysPistol Grip x Dish Drop x LOC x However, these items can't be found in her Autoship (and Rebecca had Paused everything on her autoship)she is wanting to confirm why she received this email? Can this be investigated please? Would IT Team need to be involved (can they help if this was just a glitch?), thanks",auto ship issue,"We found that we have the ACTIVE subscription in our system.
However, because of incorrect values at the subscription level, the product was not visible to the user.
This has been fixed and now the products are visible on the autoship dashboard as well.
Please ask the IBO to manage the same from the dashboard itself.
We already have a problem ticket PRB0074937 for the RCA and a permanent fix.","# RebeccaAutoship Order in DaysPistol Grip x Dish Drop x LOC x However, these items can't be found in her Autoship (and Rebecca had Paused everything on her autoship)she is wanting to confirm why she received this email? Can this be investigated please? Would IT Team need to be involved (can they help if this was just a glitch?), thanks-auto ship issue",134
INC1670663,"# ManneUnable to add vs116 -- kg SA to auto ship program, shows this items 'existing', Please fix it, thanks.",auto ship issue,"As checked, there was some issue with the subscription, because of which the product was not visible on the storefront.
Now, we have fixed this and now, the product is visible to the storefront. Please ask the IBO to manage the same.
Also, we have a problem ticket PRB0074937 for the RCA and the permanent fix.","# ManneUnable to add vs116 -- kg SA to auto ship program, shows this items 'existing', Please fix it, thanks.-auto ship issue",134
INC1696292,"DaniduDec auto ship order did not drop, please check, thanks.",auto ship issue,"As checked the autoship failed because of INVALID PAYMENT DETAILS.
We can see that the card 516361******3025 was attached to the IBO's autoship.
But as per the logs, it seems like during the processing of the autoship, the system didn't get that card in the profile.
We can also see that the card is not present in the profile now.
Also, we can see that the IBO has updated the CARD 401795******0351 in his autoship profile on Dec 1, 23, 9:35:42 PM(IST).
Future autoship will drop as per schedule unless made some changes by the Ibo.","DaniduDec auto ship order did not drop, please check, thanks.-auto ship issue",134
INC1665002,"ABO complained that he/she can't go to My account to renew their account. At Renew session, renew buttons were display. When ABO can renew when click on the box. Loading always. Pls help to check this issue and fix the root cause.ABO# CAO VN SAExpire Date:",Renewal issue,"The issue occurred due to duplicate CMS Items IDs present in system. Incident #INC1664939.
We have removed the duplicate component for this renewal and now the single link is coming and laoding perfectly
Fo r now, we would like to mark the Incident as resolved","ABO complained that he/she can't go to My account to renew their account. At Renew session, renew buttons were display. When ABO can renew when click on the box. Loading always. Pls help to check this issue and fix the root cause.ABO# CAO VN SAExpire Date:-Renewal issue",134
INC1684342,********************************************************************************************************************************************,Auto renewal did not go through,"As checked from the payload attached from the MDMS side. The secondary party's card was saved for the autorenewal because of which this has failed.
But now the card has been updated for the primary party and it will work fine in the next run if no changes are made.
This is an existing issue for which a problem ticket PRB0075272 is already there for the RCA and a permanent fix.",********************************************************************************************************************************************-Auto renewal did not go through,134
INC1691063,"# CathyIBO was shocked to find she was debited twice only to find out she had Autoship debited from her Account Order - PV ./BV . - $ .Order - PV ./BV . - $ . After checking we found that was the Jan Autoship and is the Dec AutoshipPlease check, why?",Auto ship issue,"As checked and found that order ""204734762 was placed on 4th Dec and because of Insufficient funds, it went into Payment Retry mode.
In the meantime, the IBO cancelled that subscription(i.e. 4Th dec) and made a new subscription this time having an autoship date of 6Th Dec.
On 5th Dec, order 204740262 got placed without any payment failure, and the previous order 204734762 also got placed as the IBO had sufficient funds.
It is always advised to not make changes to the profile, once the order is being placed or in Payment Retry mode, IBO must have received the mail regarding the payment failure of the autoship order.
Do reach out to us in case of any queries.","# CathyIBO was shocked to find she was debited twice only to find out she had Autoship debited from her Account Order - PV ./BV . - $ .Order - PV ./BV . - $ . After checking we found that was the Jan Autoship and is the Dec AutoshipPlease check, why?-Auto ship issue",134
INC1696003,Please assist to check as ABO claims RM20 was deducted by Amway but her account is not auto renewed yet. CHEN WEI YENLast digit,Auto renewal failed,"Shikha Pandey
Additional comments (Customer visible)•2023-12-13 21:51:51•Translate
Hi @Muguthan Gunasegaran,
As checked account has been expired on 30th November 2022
And we did not found any renewal order at this account on 7 Dec.
Thank you.",Please assist to check as ABO claims RM20 was deducted by Amway but her account is not auto renewed yet. CHEN WEI YENLast digit-Auto renewal failed,134
INC1674050,"IBO # ElinaOrder#Her Autoship order comprises of products but the recurring order in her history shows only products . There are in all products missing in the order . Please check why some of the items did not drop, thanks.",Auto ship issue,"As checked, the user added subscriptions on 8th Nov and can see that the elements of the same day have been created, which is an issue.
Because of this, the elements were not processed in the NOV month.
I can see that the elements are scheduled for the next month and will drop as expected.
We will perform the data fix on the erroneous element and subscription.
For this, we already have a problem ticket PRB0074603 for the permanent fix.","IBO # ElinaOrder#Her Autoship order comprises of products but the recurring order in her history shows only products . There are in all products missing in the order . Please check why some of the items did not drop, thanks.-Auto ship issue",134
INC1661223,"BOSS and POSTwo of the advisors in call center are not able to access BOSS and POS applications. Their ID's are :- \NCThe error message appearing are :- BOSS - | User is not authorized to access the application.POS - Sorry, the following permission is missing POS_CREATE_ORDERS,POS_ORDER_ENQUIRY,BOSS_ORDER_INQUIRY",Two of the advisors in call center are not able to access BOSS and POS applications. Their ID's are :- he error message appearing are,"Please raise a Service request for the same through the below link as checked user do not have the access to POS/BOSS.
India Boss Access > https://amway.service-now.com/sp?id=sc_cat_item&sys_id=723cda49dbaffb007b7884eb0b9619fd
India Pos Access > https://amway.service-now.com/sp?id=sc_cat_item&sys_id=bcaeaf05db2b3f007b7884eb0b961993","BOSS and POSTwo of the advisors in call center are not able to access BOSS and POS applications. Their ID's are :- \NCThe error message appearing are :- BOSS - | User is not authorized to access the application.POS - Sorry, the following permission is missing POS_CREATE_ORDERS,POS_ORDER_ENQUIRY,BOSS_ORDER_INQUIRY-Two of the advisors in call center are not able to access BOSS and POS applications. Their ID's are :- he error message appearing are",135
INC1664637,"Please assist to check as the ABO PUA ENG CHONG is unable to login to account to perform renewal.Cooling period ends today, looks like there is a block but no records in iSupport.",Unable to login even in cooling period (last day),"login cooling period ended on 31 Oct. ABO did not renew since April 30, 2023.
Hence user was unable to login.
As per confirmation closing this ticket.","Please assist to check as the ABO PUA ENG CHONG is unable to login to account to perform renewal.Cooling period ends today, looks like there is a block but no records in iSupport.-Unable to login even in cooling period (last day)",136
INC1676105,"Dear Team, Request you to kindly upload the compele aadhar card copy of the below ADSP in their profile. As checked, only the ID part is uploaded of Aadhar card in their profile, but the address part is not uploaded. Please check the same & assist.",Technology : Hybris Issues : Hybris Registration : ID Proof / Address Proof document is missing in my account.,"Same has been uploaded, kindly verify.","Dear Team, Request you to kindly upload the compele aadhar card copy of the below ADSP in their profile. As checked, only the ID part is uploaded of Aadhar card in their profile, but the address part is not uploaded. Please check the same & assist.-Technology : Hybris Issues : Hybris Registration : ID Proof / Address Proof document is missing in my account.",137
INC1680940,"Customer called and stated that they are unable to upload the documents it is showing like duplicate while registration kindly, check and help us on the same.",Technology : Hybris Issues : Hybris Registration : Not able to upload ID proof/Address proof during registration.,closing as per below comment.,"Customer called and stated that they are unable to upload the documents it is showing like duplicate while registration kindly, check and help us on the same.-Technology : Hybris Issues : Hybris Registration : Not able to upload ID proof/Address proof during registration.",137
INC1671966,"Dear Team, Kindly upload the complete address proof in his profile as it is incomplete",Technology : Hybris Issues : Hybris Registration : ID Proof / Address Proof document is missing in my account.,"Document uploaded, Please verify ","Dear Team, Kindly upload the complete address proof in his profile as it is incomplete-Technology : Hybris Issues : Hybris Registration : ID Proof / Address Proof document is missing in my account.",137
INC1699743,"customer is not able to upload documents while converting their account into ADS, they are getting pop up as DUPLICATE PROOF, kindly have a check and help us with the resolution at earliest.",Technology : Hybris Issues : Hybris Registration : Not able to upload ID proof/Address proof during registration.,Please ask user to now try again as PAN CARD has been removed . If still error occurs feel free to raise new incident .,"customer is not able to upload documents while converting their account into ADS, they are getting pop up as DUPLICATE PROOF, kindly have a check and help us with the resolution at earliest.-Technology : Hybris Issues : Hybris Registration : Not able to upload ID proof/Address proof during registration.",137
INC1694955,"Customer called and stated that while conversion of customer account from pc to adsp customer is facing issue while uploading document, it is showing as duplicate document. Kindly check and help.",Technology : Hybris Issues : Hybris Registration : Not able to upload ID proof/Address proof during registration.,As per last comment. Closing the incident.,"Customer called and stated that while conversion of customer account from pc to adsp customer is facing issue while uploading document, it is showing as duplicate document. Kindly check and help.-Technology : Hybris Issues : Hybris Registration : Not able to upload ID proof/Address proof during registration.",137
INC1668787,"Dear Team, As per the ADSP, they mentioned that there are few documents uploaded in their profile are incorrect. Attached are the correct documets.",Technology : Hybris Issues : Hybris Registration : ID Proof / Address Proof document is missing in my account.,"Documents has been correctly uploaded, kindly verify now.","Dear Team, As per the ADSP, they mentioned that there are few documents uploaded in their profile are incorrect. Attached are the correct documets.-Technology : Hybris Issues : Hybris Registration : ID Proof / Address Proof document is missing in my account.",137
INC1672051,"Dear Team, Kindly check and update the ID & address proof in the below ADSP number.",Technology : Hybris Issues : Hybris Registration : ID Proof / Address Proof document is missing in my account.,As checked the address proof and id proof are already updated please check the same.,"Dear Team, Kindly check and update the ID & address proof in the below ADSP number.-Technology : Hybris Issues : Hybris Registration : ID Proof / Address Proof document is missing in my account.",137
INC1649469,"Hi team, ADSP is not able to check and download his Aadhar card copy in DOCUMENTS option. Kindly check and make it available asap.",Technology : Hybris Issues : Hybris Registration : ID Proof / Address Proof document is missing in my account.,"received after 140% breach
Closing as per below update from zendesk-
""Hi Team, kindly close this incident as the Zendesk ticket got closed.""","Hi team, ADSP is not able to check and download his Aadhar card copy in DOCUMENTS option. Kindly check and make it available asap.-Technology : Hybris Issues : Hybris Registration : ID Proof / Address Proof document is missing in my account.",137
INC1694951,"Customer called and stated that customer is facing issue while uploading document, it is showing as duplicate document. Kindly check and help.",Technology : Hybris Issues : Hybris Registration : Not able to upload ID proof/Address proof during registration.,Please ask user to now try again as has been removed .,"Customer called and stated that customer is facing issue while uploading document, it is showing as duplicate document. Kindly check and help.-Technology : Hybris Issues : Hybris Registration : Not able to upload ID proof/Address proof during registration.",137
INC1694944,"customer called and stated that while updating the documents in the conversion process they are getting the error as duplicate documents cannot be updated for the PAN card, kindly check and help.",Technology : Hybris Issues : Hybris Registration : Not able to upload ID proof/Address proof during registration.,Please ask user to now try again as pan card has been removed .,"customer called and stated that while updating the documents in the conversion process they are getting the error as duplicate documents cannot be updated for the PAN card, kindly check and help.-Technology : Hybris Issues : Hybris Registration : Not able to upload ID proof/Address proof during registration.",137
INC1647824,"Hi Team, ADSP complained incorrect document updated with ADSP account, please check & assist to delete the same",Technology : Hybris Issues : Hybris Registration : ID Proof / Address Proof document is missing in my account.,"Document was uploaded at BY EDMS incorrectly, later on moved to S3.
Trying to delete the incorrect documents with script, test needs to be done.
SRE dependency.
Please track the issue on Jira
","Hi Team, ADSP complained incorrect document updated with ADSP account, please check & assist to delete the same-Technology : Hybris Issues : Hybris Registration : ID Proof / Address Proof document is missing in my account.",137
INC1660006,"Hi Team, ADSP# ADSP complained that the incorrect ID & Address proofs are reflected on his web account. Hence, kindly check and upload the correct documents (attached) for support.",Technology : Hybris Issues : Hybris Registration : ID Proof / Address Proof document is missing in my account.,Address proof has been updated please check the same.,"Hi Team, ADSP# ADSP complained that the incorrect ID & Address proofs are reflected on his web account. Hence, kindly check and upload the correct documents (attached) for support.-Technology : Hybris Issues : Hybris Registration : ID Proof / Address Proof document is missing in my account.",137
INC1674350,Why do these orders 's payment value show as decimal?,Why do these orders 's payment value show as decimal?,"Hi @Phongsiri Wongammarukhachok
INC1674350 - orders 's payment value show as decimal
Please find the list of orders from flash sale 11/11 that are effected so far due to price change done by business for below 16 SKUs
320623
317379
317192
317378
315027
320434
320435
320625
320624
320626
317179
317310
320427
320436
320622
320457
RCA:
For Example the order 200-204488884
This has 2 line items :
320624 : 515
320626 : 290.33
For this SKU 320626 price was changed from 275.7009 to 271.03 at Nov 11, 2023 11:27:15 AM
For this SKU 320626 tax was changed from 19.2991 to 18.97 at Nov 11, 2023 11:27:48 AM
As price was changed first and then tax was changed approximately 23 seconds in which new price + old tax row combination the product was added
Price + Tax = 271.03 + 19.2991 = 290.33
No action pending form hybris.
Closing on confirmation from caller",Why do these orders 's payment value show as decimal?-Why do these orders 's payment value show as decimal?,138
INC1649324,Please check pl why order can be cancel after hour.Please check and share root cause,Please check pl why order can be cancel after hour.,"Hello @[Phongsiri Wongammarukhachok]
ECOM-CART-CREATED : 10/10/23 10:35:21.557 AM
freeze cart completed ! : 10/10/23 10:35:25.660 AM
Cart deleted as cloned to order : 10/10/23 10:35:51.740 AM
Cancellation Request sent to AS400 :
2023-10-10 18:25:30.475INFO [hybrisHTTP85] [127.0.0.6] [DefaultAmwayApacOmsOrderFacade] [200-102603039-200-205736581] [CANCELLATION] Sending order cancellation request to AS400 for order code 200-203805064 is com.amway.apac.facades.order.cancellation.dto.OrderCancellationRequestDto@11750f62[request=com.amway.apac.facades.order.cancellation.dto.Request@708278ee[affiliate=200,orderNumber=203805064,user=102603039,orderCancellationType=SINGLE_ORDER,additionalProperties={}],additionalProperties={}]
Order cancellation response from AS400 :
2023-10-10 18:25:31.538INFO [hybrisHTTP85] [127.0.0.6] [DefaultAmwayApacOmsOrderFacade] [200-102603039-200-205736581] [CANCELLATION] Order cancellation response from AS400 for order code 200-203805064 is com.amway.apac.facades.order.cancellation.dto.OrderCancellationResponse@292a6275[affiliate=,orderNumber=203805064,user=102603039,errorCode=OK,errorMessage=Success,additionalProperties={returnParam=, orderCancellationType=SINGLE_ORDER}]
So how did AS400 accept and send the success response for this order 203805064 ? Is it due to the all the events in AS400 yesterday were in pending state and queue processing has taken time so, order cancellation response was success for this order
As confirmed by @[Phongsiri Wongammarukhachok] this was due to the slow queue processing at AS400 end, and as confirmed closing this incident
Thanks",Please check pl why order can be cancel after hour.Please check and share root cause-Please check pl why order can be cancel after hour.,139
INC1682391,"Please check pl208522560 , why can cancel order after hrPlease check and share root cause","Please check pl208522560 , why can cancel order after hr","Hello @Jirapart Jankaew,
As checked in splunk logs,
Order placed at 7:00pm on 24/11/2023 pm
User tried to cancel the order at 7:01 pm on same day.
Attached screenshot for reference.
Closing this case as confirmed with @[Phongsiri Wongammarukhachok] over teams chat
Regards,
Aimee M Zhou ","Please check pl208522560 , why can cancel order after hrPlease check and share root cause-Please check pl208522560 , why can cancel order after hr",139
INC1640936,noteada say 'the order is paid not more than hour but can not cancel'Please check on log,Please check PL why can not cancel on that time,"Hello @Phongsiri Wongammarukhachok
1) As per splunk analysis we can see that the cart is created on 10/1/23 7:25:39.682 PM
2) cart has been freezed at 2023-10-01 19:37:11
2023-10-01 19:37:11.499INFO [hybrisHTTP1] [127.0.0.6] [PaymentMethodCheckoutStepController] [200-124278037-200-205180614] CartCode : [200-205180614] freeze cart completed !
3) Order was placed at 2023-10-01 19:37:19
2023-10-01 19:37:19.277INFO [hybrisHTTP29] [127.0.0.6] [DefaultAmwayApacCheckoutFacade] [200-124278037-200-205181081] ECOM-ORDER-007-200-205180614 : Cart deleted as cloned to order.
4) So now checking when user tried to cancel the order 10/1/23 9:47:50.985 PM which is 2 hours past the order is placed successfully so the order was not cancellable
As confirmed by @[Phongsiri Wongammarukhachok] over teams chat closing this incident
Thanks",noteada say 'the order is paid not more than hour but can not cancel'Please check on log-Please check PL why can not cancel on that time,139
INC1697881,BOSSUpgrade Member to ABO. Complete the steps and complete the payment. But in the system the status is not changed.,Upgrade Member to ABO. Follow the steps and complete the payment. But in the system the status is not changed.,"Member has been upgraded to ABO now.
Please refer attached screenshot.
RCA - Issue was observed due to incorrect number at mdms end due to which upgrade process failed.
Closing this case as confirmed with @[Phongsiri Wongammarukhachok] .",BOSSUpgrade Member to ABO. Complete the steps and complete the payment. But in the system the status is not changed.-Upgrade Member to ABO. Follow the steps and complete the payment. But in the system the status is not changed.,140
INC1694881,"Dear Team, Kindly check and do the needful on the below issue. PCs registered by ADSP are reflected under Amway assigned PC, hence Trade discounts of sep months orders was not received by the concerned servicing ADSP.",Business : Trade Discount : Trade Discount Not Received.,"we have checked and Sponsor was not sent for the PC, so that is why they have the PC in AMWAY ASSIGNED PC.
PC was registered with Pincode.
","Dear Team, Kindly check and do the needful on the below issue. PCs registered by ADSP are reflected under Amway assigned PC, hence Trade discounts of sep months orders was not received by the concerned servicing ADSP.-Business : Trade Discount : Trade Discount Not Received.",141
INC1699748,"Hi Team, We have received this concern from one of our ADSPs , who is claiming that some of the PC numbers in his group are incorrectly showing as Amway assigned where as he is claiming that PC no. was personally sponsored by him and there could be more PCs who were sponsored by him but wrongly showing as Amway assigned and due to this he is losing the PC trade discount amount. I would request you to kindly look into the same and do the needful so that the issue could be resolved at the earliest.Please refer this : .",Business : Trade Discount : Trade Discount Not Received.,"data corrected, thanks
ABO will now get the Trade discount
for PC
{
""registrationTypeCd"": ""SFRegistration"",
""currentBusinessNat"": ""Member"",
""joinedThroughLeadsProgram"": false,
},","Hi Team, We have received this concern from one of our ADSPs , who is claiming that some of the PC numbers in his group are incorrectly showing as Amway assigned where as he is claiming that PC no. was personally sponsored by him and there could be more PCs who were sponsored by him but wrongly showing as Amway assigned and due to this he is losing the PC trade discount amount. I would request you to kindly look into the same and do the needful so that the issue could be resolved at the earliest.Please refer this : .-Business : Trade Discount : Trade Discount Not Received.",141
INC1671832,PFA the list of order where in should be categories as trade Discount but its been associated as PC discount .,Missing Trade Discount Information for India Market,This issue was fixed in May. please do the adjustment manually in EBS.,PFA the list of order where in should be categories as trade Discount but its been associated as PC discount .-Missing Trade Discount Information for India Market,141
INC1686398,Trade Discount not deducted at the time of ordering.kindly do the needful.,Business : Trade Discount : Trade Discount Not Received.,"TD will be provided by in next month settlement, and loyalty points will be deducted.",Trade Discount not deducted at the time of ordering.kindly do the needful.-Business : Trade Discount : Trade Discount Not Received.,141
INC1681733,"Hi Team,Statements are already attached by Sunny. Finance cannot help in web upload. Request IT team to confirm exact assistance required by Finance team..",Technology : Website Issues : Web Reports : Bonus Statement Not Updated on Site.,statements are now uploaded ,"Hi Team,Statements are already attached by Sunny. Finance cannot help in web upload. Request IT team to confirm exact assistance required by Finance team..-Technology : Website Issues : Web Reports : Bonus Statement Not Updated on Site.",142
INC1673523,My downline has not received any notification of next bundle pack purchase. Neither message came nor any notification is showing on the web.,Technology : Website Issues : Web Reports : Bonus Statement Not Updated on Site.,As we checked ABO doesn't have any active SOP and one which was created its outside the SOP this is why its cancelled. Please ask user to create NLCP and place the order.,My downline has not received any notification of next bundle pack purchase. Neither message came nor any notification is showing on the web.-Technology : Website Issues : Web Reports : Bonus Statement Not Updated on Site.,142
INC1674997,"Hi Team, There already statement attached in the Zendesk. Kindly confirm any other request required finance team to support? Finance team only able to transmit the monthly statement copy to cloud. Any interface issue in system should be checked with IT team.",Technology : Website Issues : Web Reports : Bonus Statement Not Updated on Site.,"statement given by finance is updated in SFTP to be displayed on web,
","Hi Team, There already statement attached in the Zendesk. Kindly confirm any other request required finance team to support? Finance team only able to transmit the monthly statement copy to cloud. Any interface issue in system should be checked with IT team.-Technology : Website Issues : Web Reports : Bonus Statement Not Updated on Site.",142
INC1695093,Order no. ABO Not yet pay Why does the system create voucher after canceling ? please find root cause note: inform to @Sumittra Khumpai @Chutipong Kamkuna @Jasmin Yamin @Faridah Mohd Pahmi Deleted voucher from boss system,Order no. ABO Not yet pay Why does the system create voucher after canceling ? find root cause,"Hi @[Chananchida Prasitsuwan],
We could see this is a rare scenario where child order cancellation and parent order payment both happening simultaneously from web and mobile respectively.
Please refer to below chronology of incidents happened
12/09/2023 - 5:17:20 PM - child order cancellation initiated
12/09/2023 5:17:41 PM - Parent order Payment Captured from Mobile
2023-12-09T10:17:41.453016521Z stdout F 2023-12-09 17:17:41.442INFO [hybrisHTTP709] [127.0.0.6] [LynxThKbankPaymentCaptureCommand] [anonymous] ECOM_TH_PMT_KBANK_RES -> OrderCode : [200-209458728] PaymentInfoData : {""transactionid"":""95016091220231717411667103"",""referenceNumber"":""200-209458728"",""amount"":100.0,""currency"":{""isocode"":""THB"",""active"":false},""status"":""CAPTURE"",""paymentMode"":{""code"":""ATM"",""active"":false},""paymentProvider"":""KBank"",""transactionCode"":""200-269183005"",""date"":1702117061243,""pointValue"":0.0,""businessVolume"":0.0,""isPaymentAuditEntryInvalid"":false,""sourcePaymentChannel"":""MOB"",""bankCode"":""KBank"",""billerId"":""95016"",""terminalNo"":""xxxxxxx7103""}
12/09/2023 5:17:41 PM 5:17:42 PM - As part of cancellation process in child order, payment reversal action initiated.
Since there is only minute seconds gap between child order cancellation and parent order's payment, The child order is marked paid before cancellation and payment is reversed.
This is a rare scenario and there is no issue with the hybris system",Order no. ABO Not yet pay Why does the system create voucher after canceling ? please find root cause note: inform to @Sumittra Khumpai @Chutipong Kamkuna @Jasmin Yamin @Faridah Mohd Pahmi Deleted voucher from boss system-Order no. ABO Not yet pay Why does the system create voucher after canceling ? find root cause,143
INC1667289,"Please find the below issues identified in the Guest customer journey.) Guest customer Name not captured in Invoice- While processing the order post guest customer checkout the name entered for Guest customer is not reflected in the invoice. Please refer to the attachment.) Name in Delivery address is not captured in the invoice- The name mentioned in delivery address is also not captured in the guest customer invoice. Please refer to the attachment.) Guest customer name not captured in Partners system- Post completion of Guest customer journey the name entered in the system is not reflected in partner systems like MDMS, BOSS, and POS. Its shows Guest Customer instead of correct/actual name entered in the website.Kindly look into these issues and fix it soon.",Guest Customer Name and Delivery address name are not reflected in the invoice,"
raised for the correction of flow ","Please find the below issues identified in the Guest customer journey.) Guest customer Name not captured in Invoice- While processing the order post guest customer checkout the name entered for Guest customer is not reflected in the invoice. Please refer to the attachment.) Name in Delivery address is not captured in the invoice- The name mentioned in delivery address is also not captured in the guest customer invoice. Please refer to the attachment.) Guest customer name not captured in Partners system- Post completion of Guest customer journey the name entered in the system is not reflected in partner systems like MDMS, BOSS, and POS. Its shows Guest Customer instead of correct/actual name entered in the website.Kindly look into these issues and fix it soon.-Guest Customer Name and Delivery address name are not reflected in the invoice",144
INC1644399,"Dear Team, is complaining that they are unable to redeem their loyalty points as they are not receiving the OTP to redeem their loyalty points. Kindly have a look at this issue and make this issue resolved. Complaint Received. I am unable to redeem my loyalty points. I am not getting OTP",Technology : Login : Did not receive OTP for a PC..,"Please ask user to try with the OTP they are receiving over there mail as same OTP has been triggered for both mail as well as Phone no.
If issue still persists feel free to raise a new ticket with error screenshot.","Dear Team, is complaining that they are unable to redeem their loyalty points as they are not receiving the OTP to redeem their loyalty points. Kindly have a look at this issue and make this issue resolved. Complaint Received. I am unable to redeem my loyalty points. I am not getting OTP-Technology : Login : Did not receive OTP for a PC..",145
INC1647842,"Dear Team, PC# did not received OTP while redemption of loyalty points. Kindly check and update.",Technology : Login : Did not receive OTP for a PC.,"Hi Team
Please ask user to check their email for OTP
Regards","Dear Team, PC# did not received OTP while redemption of loyalty points. Kindly check and update.-Technology : Login : Did not receive OTP for a PC.",145
INC1647532,"Hi Team, PC is not receiving OTP on her email id for email id verification. Kindly check and resolve the issue.",Technology : Login : Did not receive OTP for a PC.,"Hi Team
Please ask the user to try now, he will receive OTP on email
Regards","Hi Team, PC is not receiving OTP on her email id for email id verification. Kindly check and resolve the issue.-Technology : Login : Did not receive OTP for a PC.",145
INC1650382,"HI Team,,I am not getting OTP in my mobile number. Sometime if OTP received through mail but time is out.Please refer this : .",Technology : Login : Did not receive OTP for a PC.,Please ask user to try again as OTP is getting triggered from our end through mail and please ask them to try the otp in a given time period.,"HI Team,,I am not getting OTP in my mobile number. Sometime if OTP received through mail but time is out.Please refer this : .-Technology : Login : Did not receive OTP for a PC.",145
INC1668809,"Kindly assist to check as the registration failed, payment was deducted.","Payment deducted, registration failed","RCA: Hybris has received ""respCode : 2001"" & ""respDesc : Transaction in progress."" for order 10034126149 on 11/3/23 at 12:20:45.380 PM. However, on 11/3/23 at 12:45:15.621 PM, hybris received another response from 2c2p having ""respCode : 4093"" & ""respDesc : Trans Cannot be Completed"".
As hybris has not received a successful response from the payment provider (2c2p), the cart/order was marked canceled. Please check the screenshots attached for more details.
> Please check with finance for any queries related to refunds. Initiate the refund if any deduction happened.
Closing as per caller's confirmation","Kindly assist to check as the registration failed, payment was deducted.-Payment deducted, registration failed",146
INC1681579,"ISSUE : Payment deducted from non-member's account but registration was failedDETAILS : NRIC # : Name : Dzul fazlie bin abdullahACTION REQUIRED : Please assist to check & advise. ATTACHED FILE : Kindly find the attached file for your references. Thanks & Regards, Laalitha",Payment deducted but registration was failed,"Hybris has received ""respCode:4005"" & ""respDesc:Do not honor"" for order 10034524733. Hybris has not received a successful response from the payment provider.
Please check the screenshots attached for Splunk logs.
Please check with finance for any queries related to refunds.
Closing as per confirmation.","ISSUE : Payment deducted from non-member's account but registration was failedDETAILS : NRIC # : Name : Dzul fazlie bin abdullahACTION REQUIRED : Please assist to check & advise. ATTACHED FILE : Kindly find the attached file for your references. Thanks & Regards, Laalitha-Payment deducted but registration was failed",146
INC1645957,Please assist to check as the conversion failed but payment deducted.,"Conversion failed, payment deducted","Hybris has received a response from 2c2p having ""respCode : 4093"" & ""respDesc : Trans Cannot be Completed"". As hybris has not received a successful response from the payment provider (2c2p) the carts/orders were marked cancelled by the system jobs. Please check the logs attached for more details.
Kindly check with the finance team and initiate the refund for any deduction.
Caller confirmed to close the incdient.","Please assist to check as the conversion failed but payment deducted.-Conversion failed, payment deducted",146
INC1659152,"Please assist to check on the payment proof, ABO upline claims that the payment was deducted but registration failed.","Registration failed, payment deducted","Hybris has received ""respCode : 4005"" & ""respDesc : respDesc"": Do not honor for order 10033758759 on 10/23/23 at 10:49:36.424 AM.
However, on 10/23/23 at 4:30:28.431 PM. hybris received another response from 2c2p having ""respCode : 4093"" & ""respDesc : Trans Cannot be Completed"".
As hybris has not received a successful response from the payment provider (2c2p), the cart/order was marked canceled.
Please check with finance team for any queries related to refunds.
Marking incident resolved as per caller confirmation.
","Please assist to check on the payment proof, ABO upline claims that the payment was deducted but registration failed.-Registration failed, payment deducted",146
INC1689125,Please assist to check and revert as ABO has made a payment for renewal but failed to reflect to ASM.,"Renewal failed, payment deducted","Hi @Muguthan Gunasegaran @Sherryl Bawani Murugisu
Kindly advise the user to retry with the same card or try another payment method.
Let us know if further assistance is required or we can close this ticket as no action is pending from Hybris end.
Regards,
Khushbu","Please assist to check and revert as ABO has made a payment for renewal but failed to reflect to ASM.-Renewal failed, payment deducted",146
INC1659159,"Please assist to check as upline registered *********** Jiwana Baniamin but failed, the payment was deducted.","Registration failed, payment deducted","Hybris has received ""respCode : 2001"" & ""respDesc : Transaction in progress."" for order 10033736661 on 10/22/23 at 9:11:45.433 AM.
However, on 10/22/23 at 9:45:12.124 AM. hybris received another response from 2c2p having ""respCode : 4093"" & ""respDesc : Trans Cannot be Completed"".
As hybris has not received a successful response from the payment provider (2c2p), the cart/order was marked canceled.
Please check with finance team for any queries related to refunds.
Marking incident resolved as per caller confirmation.","Please assist to check as upline registered *********** Jiwana Baniamin but failed, the payment was deducted.-Registration failed, payment deducted",146
INC1668185,"Renewal Attempt // has come back as ""Payment Failed"" but cc details are correct and have enough funds.Please check what the issue may be.Refer to the attached screenshots.",Renewal Payment Failed.,"This is an already ongoing issue, in which if the secondary party has opted for autorenewal then it is failing.
We already have a problem ticket PRB0075272 for the RCA and a fix.
As a workaround, please ask the IBO to set up the autorenewal from the primary party.","Renewal Attempt // has come back as ""Payment Failed"" but cc details are correct and have enough funds.Please check what the issue may be.Refer to the attached screenshots.-Renewal Payment Failed.",146
INC1660610,Please assist to check on the failed order refund status.,"Payment deducted, booking failed","As checked no payment txn was found for order 10033821943 in the Backoffice.
The order was created and marked as canceled by the awaiting payment cancellation job. If payment has been deducted at the issuer's end,
kindly request the user to share transaction/request IDs for the deduction to facilitate further investigation.
Closing as per confirmation.
","Please assist to check on the failed order refund status.-Payment deducted, booking failed",146
INC1702471,"Please assist to check as the registration failed, payment deducted.ABO number: NORAZILLA BINTI ABU BAKAROrder number:","Registration failed, payment deducted","As checked, for request # 10035190190_121934690 we have received response as :""Trans Cannot be Completed"" due to which registration was not successfully and order was not created in hybris.
please check with finance team for refund if payment is received at their end and let us know if anything is else required on this.","Please assist to check as the registration failed, payment deducted.ABO number: NORAZILLA BINTI ABU BAKAROrder number:-Registration failed, payment deducted",146
INC1647898,POS/EBS OracleAs reported earlier regarding to the products scanning data we are doing % scanning despite report showing less scanned data ..pls check and do expedite the resolution asap,As reported earlier regarding to the products scanning data we are doing % scanning despite report showing less scanned data ..pls check and do expedite the,"completed event has been retriggered for all the mentioned orders, kindly verify now.",POS/EBS OracleAs reported earlier regarding to the products scanning data we are doing % scanning despite report showing less scanned data ..pls check and do expedite the resolution asap-As reported earlier regarding to the products scanning data we are doing % scanning despite report showing less scanned data ..pls check and do expedite the,147
INC1674550,"amway websiteADS has placed the NLCP order through link, and payment has been successful, but the invoice has not been generated","ADS has placed the NLCP order through link, and payment has been successful, but the invoice has not been generated","Hi
Kindly check the order now, payment is successful and invoice is generated as well.
Regards","amway websiteADS has placed the NLCP order through link, and payment has been successful, but the invoice has not been generated-ADS has placed the NLCP order through link, and payment has been successful, but the invoice has not been generated",148
INC1677271,Missing order in Hybris but payment has been received in Amway bank. Please help to check the orders and advise if they are possible to be generated in the system.,Missing order in Hybris but payment has been received,"Please find below the status of these orders and take action accordingly.
204658301 - INC1676443 is already raised for this cart. Please check the same.
204621926 - Cart unfreezed, we can see that the payment was captured but because of some issue, the cart was not converted to order. Please refund manually.
204589731 - Cart not found in Hybris, but from logs we can see that the payment has been captured, please proceed to refund manually.
We already have a problem ticket PRB0073000 for the RCA and a permanent fix.",Missing order in Hybris but payment has been received in Amway bank. Please help to check the orders and advise if they are possible to be generated in the system.-Missing order in Hybris but payment has been received,148
INC1663639,"Amway websiteADS has placed the BOPIS order, and payment has been successful, but the invoice has not been generated and showing is PAYMENT_CAPTUREDError screenshot attached for your reference","ADS has placed the BOPIS order, and payment has been successful, but the invoice has not been generated and showing is PAYMENT_CAPTUREDError screenshot attach","Hi Team,
Business process was not created for the order.
Same has been created and now order is completed.","Amway websiteADS has placed the BOPIS order, and payment has been successful, but the invoice has not been generated and showing is PAYMENT_CAPTUREDError screenshot attached for your reference-ADS has placed the BOPIS order, and payment has been successful, but the invoice has not been generated and showing is PAYMENT_CAPTUREDError screenshot attach",148
INC1647944,"POSIn the case mentioned below, ADS has placed the pickup order, and payment has been successful, but the invoice has not been generated.Charge slip and error screenshot attached for your referenceKindly look into this & do the needful done","In the case mentioned below, ADS has placed the pickup order, and payment has been successful, but the invoice has not been generated.Charge slip and error",This order has already been canceled.,"POSIn the case mentioned below, ADS has placed the pickup order, and payment has been successful, but the invoice has not been generated.Charge slip and error screenshot attached for your referenceKindly look into this & do the needful done-In the case mentioned below, ADS has placed the pickup order, and payment has been successful, but the invoice has not been generated.Charge slip and error",148
INC1663006,"Amway websiteIn the case mentioned below, ADS has placed the NLCP order through link, and payment has been successful, but the invoice has not been generated.ADSError screenshot attached for your reference","In the case mentioned below, ADS has placed the NLCP order through link, and payment has been successful, but the invoice has not been generated.","Hi
as checked no NCLP order is there for this user, please ask user to make a NLCP cart now and then pay.","Amway websiteIn the case mentioned below, ADS has placed the NLCP order through link, and payment has been successful, but the invoice has not been generated.ADSError screenshot attached for your reference-In the case mentioned below, ADS has placed the NLCP order through link, and payment has been successful, but the invoice has not been generated.",148
INC1697095,"Hi TeamThere were order ORDER_CONFIRMED events were failed in Hybris end, could you please have a look?",VNM- order ORDER_CONFIRMED events were failed in Hybris end,"We checked and found that there was error from AWS as ""[AWS Log: ERROR](CurlHttpClient)Curl returned error code 35""(Attached screenshot)
Please note we have resend the confirmed event now.
As confirmed, we are marking Incident as closed","Hi TeamThere were order ORDER_CONFIRMED events were failed in Hybris end, could you please have a look?-VNM- order ORDER_CONFIRMED events were failed in Hybris end",149
INC1665757,"PRS jobs ID payment at zuper already complete but at I-support still not yet shipped.Order no: , , , , , , ,, , , .",PRS payment order no at I-support still on not yet shipped,"Close notes copied from Parent Incident: All orders has been fixed mentioned in the ticket and orders are marked as 'pickup complete ' and orders are progressed in EBS as well.
PRB0075595 is raised for RCA and fix of this issue.","PRS jobs ID payment at zuper already complete but at I-support still not yet shipped.Order no: , , , , , , ,, , , .-PRS payment order no at I-support still on not yet shipped",150
INC1677460,"PRS jobs ID payment at zuper already complete but at I-support still not yet shipped.Order no. :,,,,,,",PRS payment order no at I-support still on not yet shipped,"All impacted orders are now fixed and order status is now changed to pickup complete.
Code fix is already done under PRB0075595.","PRS jobs ID payment at zuper already complete but at I-support still not yet shipped.Order no. :,,,,,,-PRS payment order no at I-support still on not yet shipped",150
INC1659058,Return Number: Abo/Apc: Chan Keng MoiAmount: RM250.Status CV showing approval pending which amount return not required for approval request.,CV refund created showed approval pending. - critical,"CV of RM250.00 against return order: 40000087368 created successfully and given to APC: 7016361169.
",Return Number: Abo/Apc: Chan Keng MoiAmount: RM250.Status CV showing approval pending which amount return not required for approval request.-CV refund created showed approval pending. - critical,151
INC1702220,Same case has been solved. Open the case for information,Taxpayer information not found.,Close notes copied from Parent Incident: when we have diverted the traffic from AWS lower Environment and GCP cloud Traffic to VA1 firewall issue got fixed. User confirmation has been obtained on issue resolution.,Same case has been solved. Open the case for information-Taxpayer information not found.,152
INC1641227,shop 04kk want to paid order registration type but the order missing in open/awaiting orders page on pos system please fix,order no. missing in open/awaiting orders page on pos system,"Hello @Chananchida Prasitsuwan
Order is now visible in awaiting order please proceed with the payment
RCA
Today the infrastructure is configured on BAU count of nodes i.e., 07 and load that can be taken is 1400
But today business have launched the product 320369 for 5000 users and this resulted in increase of the load to 3.8-4.2K
Due to this increase in load the SF nodes spiked CPU to 99% and resulted in slowness
After the load has come down we have asked the SRE team to do the rolling restart of the nodes and the issue has been resolved
As confirmed by @[Chananchida Prasitsuwan] over team's chat closing this incident
Thanks",shop 04kk want to paid order registration type but the order missing in open/awaiting orders page on pos system please fix-order no. missing in open/awaiting orders page on pos system,153
INC1691813,please release vendor report -,please release vendor report,"Vendor email process was stuck, we have repaired the business process.
Email triggered successfully.
Caller confirmed to close the incident.
",please release vendor report --please release vendor report,154
INC1698649,Please release vendor report. Order#,Vendor report not released.,"Vendor email process was stuck for 10035025179.
We have repaired the process and vendor report has been released.
Caller confirmed to close the incident",Please release vendor report. Order#-Vendor report not released.,154
INC1664408,Please release vendor report. Order# **********,Vendor report not released,"For the mentioned order the email was not triggered.
Workaround-We have triggered the same and now the mail has been triggered successfully.
Closing the ticket as per confirmation received.",Please release vendor report. Order# **********-Vendor report not released,154
INC1644302,Please release vendor report -,Release vendor report,"For the mentioned order the email was not triggered. Refer screenshot for more details.
Workaround-We have triggered the same and now the mail has been triggered successfully.
Closing the ticket as per confirmation received on teams chat.",Please release vendor report --Release vendor report,154
INC1683976,Vendor report did not received please release it for order # ********. tq,Please release vendor report,"We could see that business process was in error. We have repaired the process and report has been released now.
as per confirmation we are makring this as resolved ",Vendor report did not received please release it for order # ********. tq-Please release vendor report,154
INC1692436,"Please release vendor report - , and tq",Please release vendor report,"The business process was stuck for the orders. We have repaired the process and vendor report has been released for the orders.
As per caller's confirmation on MS Teams, marking the incident as resolved.","Please release vendor report - , and tq-Please release vendor report",154
INC1689865,Please release vendor report -,Please release vendor report,"The business process was stuck for the vendor reports of the order.
We have repaired the process and report has been released now.
As per confirmation on MS teams, marking the incident as resolved.
Incident 'INC1689865' closed based on closure of task 'INC1689864'
The business process was stuck for the vendor reports of the orders.
We have repaired the process and report has been released now.
As per confirmation on MS teams, marking the incident as resolved.",Please release vendor report --Please release vendor report,154
INC1689864,"Please release vendor report for below orders: , , , , , , ,",Please release vendor report,"The business process was stuck for the vendor reports of the orders.
We have repaired the process and report has been released now.
As per confirmation on MS teams, marking the incident as resolved.","Please release vendor report for below orders: , , , , , , ,-Please release vendor report",154
INC1659775,": Abo said that she added PRM gift inside order, but now she can not see that gift=> pls help to check order history to make sure ABO added gift inside or not. if yes pla help to check why this order did not have PRM gift insidePRM codeAPR3941_PAHSE3_FIRE Khi NPP/KHNPP mua n hng Nutrilite > .. VND, s c nhn sn phm TP BVSK Nutrilite Calcium Magnesium hoc sn phm TP BVSK Nutrilite Natural B Complex","Abo said that she added PRM gift inside order, but now she can not see that gift","We checked and found that the user has not clicked on add to cart for free products, therefore did not get the product.
We checked in the logs and as we can see for the orders for ABO 2009188 , on order 500-610321305 , they have not chosen the product and added it to the cart, thus showing no result, else the logs would be appearing as order for other -> 500-610434069 | SelectedOrderEntryProduct:
For now, we would like to mark the Incident as resolved and would request you to please let us know in case of any further concerns.",": Abo said that she added PRM gift inside order, but now she can not see that gift=> pls help to check order history to make sure ABO added gift inside or not. if yes pla help to check why this order did not have PRM gift insidePRM codeAPR3941_PAHSE3_FIRE Khi NPP/KHNPP mua n hng Nutrilite > .. VND, s c nhn sn phm TP BVSK Nutrilite Calcium Magnesium hoc sn phm TP BVSK Nutrilite Natural B Complex-Abo said that she added PRM gift inside order, but now she can not see that gift",155
INC1681791,ORDERS NOT REFLECT IN FAREYE ORDER STATUS PROCESSING ERROR SHOWING ON POS,ORDERS NOT REFLECT IN FAREYE ORDER STATUS PROCESSING ERROR SHOWING ON POS,"There was an hybris issue with the business process for the orders from midnight 12 to today 12 PM therefore it cause an issue and orders does not reach FarEye.
Shipment was repushed for the orders from WM.
Orders has been repushed now.",ORDERS NOT REFLECT IN FAREYE ORDER STATUS PROCESSING ERROR SHOWING ON POS-ORDERS NOT REFLECT IN FAREYE ORDER STATUS PROCESSING ERROR SHOWING ON POS,156
INC1648012,POSOrders Not reflect In Fareye,Orders Not reflect In Fareye,"Hi Team,
Due to infra issue order was not pushed to Fareye.
We have repushed the order now.
Order status is shipped.",POSOrders Not reflect In Fareye-Orders Not reflect In Fareye,156
INC1652306,POSOrders Not Reflect In Fareye,Orders Not Reflect In Fareye,Order repushed ,POSOrders Not Reflect In Fareye-Orders Not Reflect In Fareye,156
INC1678863,Hybris / POSBedsheet offer is not picking on amway website / POS,Bedsheet offer is not picking on amway website / POS,"H Team
Offer is discontinued as per business requirement. Kindly verify and let us know in case of any concerns.",Hybris / POSBedsheet offer is not picking on amway website / POS-Bedsheet offer is not picking on amway website / POS,157
INC1648794,Fareye Airway Bill Shipping ID Order remarks Incident NO,Airway Bill Shipment ID Order remarks Incident,"Hi Team,
Due to infra issue order was not pushed to Fareye.
We have repushed the order now.
Order status is shipped.",Fareye Airway Bill Shipping ID Order remarks Incident NO-Airway Bill Shipment ID Order remarks Incident,158
INC1645359,"Please check ada , who cate SOP CM profile noteada say ''she did not create sop profile "" profile id","Please check ada , who cate SOP CM profile","Hi @Jirapart Jankaew,
We could see that the sop profile 107602027
107602027 creation time is Oct 3, 2023 11:01:26 PM
and at the same time the subscription 110044184 with product 124492TH was created and added to cart from SF i.e at 10/3/23
11:01:26.319 PM
Also from logs the subscription product 124492TH was added to cart by the user 7015118503 (primary party 121264433)
From logs we can deduct that the sop CM profile 107602027 was created along with subscription 110044184 from SF on 0310/23
11:01:26.319 PM By the user herself","Please check ada , who cate SOP CM profile noteada say ''she did not create sop profile "" profile id-Please check ada , who cate SOP CM profile",159
INC1661963,Unable to do renewal due to error locked renewalError: Cannot renew account as a locked renewal cart already exists.,Unable to do renewal due to error locked renewal,"Order 10033907526 has been canceled. Ask the user to try again.
Closing as per confirmation.",Unable to do renewal due to error locked renewalError: Cannot renew account as a locked renewal cart already exists.-Unable to do renewal due to error locked renewal,160
INC1682610,Kindly assist to cancel locked renewal cart.Error: Cannot renew account as a locked renewal cart already exists.,Cancel locked renewal cart,"Another payment was already initiated due to which user was getting error during renewal. As per request, we have cancelled the cart and user is able to renew now.
",Kindly assist to cancel locked renewal cart.Error: Cannot renew account as a locked renewal cart already exists.-Cancel locked renewal cart,160
INC1663596,"ABO *********** LING SIEW KENG Renew locked cart as per attachment, Please release for the renewal.Error: Cannot renew account as a locked renewal cart already exists.",Renewal locked for ABO,"There was locked renewal without payment transaction.
We have unfreeze that cart, later user was able to place renewal order.
PRB0075321 is already in place for permanent fix of this issue.
Caller confirmed to close the incident.
","ABO *********** LING SIEW KENG Renew locked cart as per attachment, Please release for the renewal.Error: Cannot renew account as a locked renewal cart already exists.-Renewal locked for ABO",160
INC1700668,Please check to validate the APC accountError: Cannot process the cart. Please connect with Backoffice Manager.,POS unable to process renewal due to error message,"As checked for mentioned user 7015535171.
User doesn't have any default primary address set in the account. Please advise user to add primary address in the system to proceed for renewal.
Closing as per confirmation.",Please check to validate the APC accountError: Cannot process the cart. Please connect with Backoffice Manager.-POS unable to process renewal due to error message,160
INC1675974,BOSSBilling address is not appearing for the attached ABO.,Billing address is not appearing for the attached ABO.,User didn't have a billing address previously and it was added now. Please check the attached screenshot for your reference ,BOSSBilling address is not appearing for the attached ABO.-Billing address is not appearing for the attached ABO.,161
INC1654128,"Orders were not cancelled as normal==> These orders placed as previous months , but up to now oct still created ==> pls help to check and fix for this issue : ,,. Order Created : ,,. Order Created : ,,. Order Created : ,. Order Created : Order Created : Order Created : Order Created : Order Created",orders were not cancelled as normal,"Close notes copied from Parent Incident: We checked the issue and found that these were orders created during node issues in the past and due to those issues, the events were not processed.
For example, some of the orders were from a recent issue that happened on the 18th of July where there were node issues.
We have pushed the event and the order status is updated now.
For now, we would like to mark the Incident as resolved .","Orders were not cancelled as normal==> These orders placed as previous months , but up to now oct still created ==> pls help to check and fix for this issue : ,,. Order Created : ,,. Order Created : ,,. Order Created : ,. Order Created : Order Created : Order Created : Order Created : Order Created-orders were not cancelled as normal",162
INC1681974,POSRE: RETURN ISSUE POS,RETURN ISSUE POS,"As confirmed over the call, Issue is now resolved. ",POSRE: RETURN ISSUE POS-RETURN ISSUE POS,163
INC1680927,"Missing return mode in Hybris for the return order which caused no return seems to be processed. Upon checking, there is no refund been processed either CC or AR credit. Please help to check and advise.",Missing return mode in Hybris for the return order,"As checked, we encountered some system errors while publishing the return events.
Meanwhile, we have fixed the orders and re-process the business process.
Now, the return has been successfully processed and all the processes completed successfully.","Missing return mode in Hybris for the return order which caused no return seems to be processed. Upon checking, there is no refund been processed either CC or AR credit. Please help to check and advise.-Missing return mode in Hybris for the return order",163
INC1681695,FAREYE/ POSNOT HIT IN FAREYE,NOT HIT IN FAREYE,"There was an hybris issue with the business process for the orders from midnight 12 to today 12 PM therefore it cause an issue and orders does not reach FarEye.
Shipment was repushed for the orders from WM.
Orders has been repushed now.",FAREYE/ POSNOT HIT IN FAREYE-NOT HIT IN FAREYE,164
INC1696683,Invoice # | Txn Date----------------------------------------------10034992439_121770374 | -Dec,Payment successful in 2C2P gateway but order not created in Hybris.,"Hi @Wee Cheng Lee
RCA: Double browser response was received within milliseconds due to which issue occurred. Both carts #10034992439 have been reconciled and the orders are now created successfully.
No refund needs to be initiated.
Let us know if further assistance is required from the Hybris end, or we can close this ticket as no action is required or pending from the Hybris end.
Regards,
Neha",Invoice # | Txn Date----------------------------------------------10034992439_121770374 | -Dec-Payment successful in 2C2P gateway but order not created in Hybris.,165
INC1699836,Invoice # | Payment Date---------------------------------------------------------------10034648926_121823952 | : PM,Payment (FPX) successful but order not created in Hybris.,"As confirmed by MDMS, user is already registered under # 10034649199.
We have cancelled the cart and change the registration failed flag to false so that job will not picked this cart # 10034648926.
please help to initiate refund for request id # 10034648926_121823952
As per confirmation, marking the incident as resolved.",Invoice # | Payment Date---------------------------------------------------------------10034648926_121823952 | : PM-Payment (FPX) successful but order not created in Hybris.,165
INC1662566,Please check ADA PL Why System lock > hr. Still unable to make new payment. show status waiting for payment confirmation,Please check ADA PL Why System lock > hr. Still unable to make new payment.,"Hello @[Nalinporn Chalermsathan]
206745734 has been already found in morning as not paid order we have sent email on 29/10/2023 to take confirmation from the payments team to check if any payment has been recieved and we have recieved the reply today to cancel the order. The order has been cancelled now.
Status has been updated on the POS.
As confirmed by @[Phongsiri Wongammarukhachok] closing this incident
Thanks",Please check ADA PL Why System lock > hr. Still unable to make new payment. show status waiting for payment confirmation-Please check ADA PL Why System lock > hr. Still unable to make new payment.,166
INC1701244,"Hello Team, The ICP customer has requested the invoice mentioned below. They are unable to log in to the website because, in accordance with our company policy, they are not authorized to access it. Could you kindly assist and provide the invoice for the specified order number.",Order: Order Details: Duplicate Purchase Invoice Request.,Please find attached invoices.,"Hello Team, The ICP customer has requested the invoice mentioned below. They are unable to log in to the website because, in accordance with our company policy, they are not authorized to access it. Could you kindly assist and provide the invoice for the specified order number.-Order: Order Details: Duplicate Purchase Invoice Request.",167
INC1669423,"Hi Team, Kindly provide the purchase/ turnover data from the ADSP & her PCs along with PV & amount. Greetings of the day !! I need your help on my personal turnover data for the purpose of assessing requirement fr gst registration nd entity formation... Where can I get turnover data related to ppv ( personal nd my pref customers ) For financial year to date Best Regards",Order: Order Details: Duplicate Purchase Invoice Request.,"Order data attached, Please raise a SR for the data request from Next time onwards ","Hi Team, Kindly provide the purchase/ turnover data from the ADSP & her PCs along with PV & amount. Greetings of the day !! I need your help on my personal turnover data for the purpose of assessing requirement fr gst registration nd entity formation... Where can I get turnover data related to ppv ( personal nd my pref customers ) For financial year to date Best Regards-Order: Order Details: Duplicate Purchase Invoice Request.",167
INC1679366,"There is email send to sthitikrai@amway.com from many orders.For example,Please find why and fix.",Why does system send mail to sthitikrai@amway.com ?,"All the accounts linked with given email has been detached from emails.
Marking this as resolved as confirmed by @Phongsiri Wongammarukhachok.
","There is email send to sthitikrai@amway.com from many orders.For example,Please find why and fix.-Why does system send mail to sthitikrai@amway.com ?",168
INC1647082,"Sop.greentea plus Sub-id In September, please remove the green circle.","Sop.greentea plus Sub-id In September, please remove the green circle.","HI Petcharat Wangkiri,
We have marked the SOP element as Active as per your request.
Marking this as resolved as confirmed by you below
Thanks","Sop.greentea plus Sub-id In September, please remove the green circle.-Sop.greentea plus Sub-id In September, please remove the green circle.",169
INC1647670,"Please check from why the system is processing of credit card on oct and bonus period is Septembernote why sop cm have (processing of credit 1st) ,it should (-) why the bonus period is September , the order is have process on October",Please check from why the system is processing of credit card on oct and bonus period is September,"Hi @[Jirapart Jankaew]
1 why sop cm have (processing of credit 1st) ,it should (2-28)
As we checked the logs, both of these subscriptions were created on 30th under SM profile so both of them started from September month only and the first elements were added to cart immediately but user didn't place the order. After that user changed the processing day from SOP management page.
For both subscriptions, user selected the processing day as 5th while changing the processing day. The processing day updated to 30th September for first element(as 5th September has already been passed), 5th October for second element, 5th November for third element and so on. For September month element processing day was 30th so it was picked up the cronjob on 1st October.
2 why the bonus period is September, the order is have process on October
For September month element processing day was 30th so it was picked up the cronjob on 1st October and this is for the element to be marked on the september so the the bonusperiod is september","Please check from why the system is processing of credit card on oct and bonus period is Septembernote why sop cm have (processing of credit 1st) ,it should (-) why the bonus period is September , the order is have process on October-Please check from why the system is processing of credit card on oct and bonus period is September",170
INC1692616,"posDear Team,please activate the free mini filters","Dear Team,please activate the free mini filters",Filter has been activated . Kindly verify and let us know in case of any concerns.,"posDear Team,please activate the free mini filters-Dear Team,please activate the free mini filters",171
INC1686438,posPLS activate mini filters,PLS activate mini filters,Filter has been activated for the user . Kindly verify and let us know in case of any concerns.,posPLS activate mini filters-PLS activate mini filters,171
INC1665318,"pos , amway websiteHi Team, Greetings of the Day!! Qualified for Team Nutrilite Phase- but system is not picking TN offer (XL--T-shirt size, Shaker and Yoga Mat).ADA NO NAME MOB T-shirt Region City","Hi Team, Greetings of the Day!! Qualified for Team Nutrilite Phase- but system is not picking TN offer (XL--T-shirt s",Offer is active for the user and will be picked as per stock availability. Kindly verify and let us know in case of any concerns.,"pos , amway websiteHi Team, Greetings of the Day!! Qualified for Team Nutrilite Phase- but system is not picking TN offer (XL--T-shirt size, Shaker and Yoga Mat).ADA NO NAME MOB T-shirt Region City-Hi Team, Greetings of the Day!! Qualified for Team Nutrilite Phase- but system is not picking TN offer (XL--T-shirt s",172
INC1677590,"pos and amway websiteHi Team,Greetings of the Day!!Qualified for Team Nutrilite Phase- but system is not picking TN offer (Medium--T-shirt size)","Hi Team,Greetings of the Day!!Qualified for Team Nutrilite Phase- but system is not picking TN offer (Medium--T-shirt","User is eligible for the offer and will be picked as per the stock availability .Kindly verify and let us know in case of any concerns.
","pos and amway websiteHi Team,Greetings of the Day!!Qualified for Team Nutrilite Phase- but system is not picking TN offer (Medium--T-shirt size)-Hi Team,Greetings of the Day!!Qualified for Team Nutrilite Phase- but system is not picking TN offer (Medium--T-shirt",172
INC1648484,"SOP is missing month in Jun for ABO# NGUYN TH L BNG - id# , pls check & fix the issue. Recently ticket#",SOP is missing month in Jun for ABO,"We checked and found that the order for month of June was not created, however it was not reported to the team to check at that time.
The elements for the subsequent months were active and hence the order got placed.
We tried checking logs for the order , however it is more than 3 months old, the logs for the order is not available.","SOP is missing month in Jun for ABO# NGUYN TH L BNG - id# , pls check & fix the issue. Recently ticket#-SOP is missing month in Jun for ABO",173
INC1659706,ABO is unable to update only mobile number or only address without updating the email address as there will be warning message that prevent saving the changes.,Warning message appear when click save button (without anything change),"The problem ticket PRB0075474 has been created against the fix of the reported issue. You can track the progress over the same.
As a workaround, you can try to update also the email address and then the error wont pop out.
As per confirmation, marking the incident as resolved .",ABO is unable to update only mobile number or only address without updating the email address as there will be warning message that prevent saving the changes.-Warning message appear when click save button (without anything change),174
INC1688139,Please check sku some time the button is disablestep is go to product --> make up https://www.amway.co.th/Categories/Beauty/Makeup/c/makeup,Please check sku some time the button is disable,"Hello @Kirkwatt Autsawarattanarak @Jirapart Jankaew
Regarding the query for non-logged in user's the button is disabled :
1) For non-logged in user the PLP page button is disable because the product is not sellable for the guest customer/FOA i.e., Product.customerSelling is false.
2) Even if you add from PDP, you will not be able to checkout as this is only for members and ABO, please see the message when you try to checkout There is no issue, and it is working as per functionality/ hence closing this case.
Please check with the marketing team whether the product can see sold for guest/foa customers and then make changes to flag according if the button needs to be enabled for all users.
As confirmed by @[Kirkwatt Autsawarattanarak] this is not sellable to FOA and so non logged in user button is disabled, Hence closing this incident
Thanks",Please check sku some time the button is disablestep is go to product --> make up https://www.amway.co.th/Categories/Beauty/Makeup/c/makeup-Please check sku some time the button is disable,175
INC1697935,bundle is not pick in WEBSITE. due to BIOTIN Cherry Plus is discontinued pdt. kindly do the needful.bundle is not pick in WEBSITE. due to BIOTIN Cherry Plus is discontinued pdt. kindly do the needful.,bundle is not pick in WEBSITE. due to BIOTIN Cherry Plus is discontinued pdt. kindly do the needful.,"Regarding the replacement of SKU or any discontinued product , please co-ordinate with marketing regarding the same.a",bundle is not pick in WEBSITE. due to BIOTIN Cherry Plus is discontinued pdt. kindly do the needful.bundle is not pick in WEBSITE. due to BIOTIN Cherry Plus is discontinued pdt. kindly do the needful.-bundle is not pick in WEBSITE. due to BIOTIN Cherry Plus is discontinued pdt. kindly do the needful.,176
INC1686167,"Please check log paid ADA , PL.. why status order number show ""Awaiting Payment""Customer say paid PL. but on POS and SF show status ""Awaiting Payment""Please check and share root cause.","Please check log paid ADA , PL.. why status order number show ""Awaiting Payment""","HI Suparat Chompuwiset,
We have checked the issue please find the below analysis :
User placed the order at Nov 30, 2023 12:39:38 and tried payment but the payment failed.
As per the response from 2c2p we can see that the payment failed with the reason ""Error: Payment Processing Failed"".
Please refer to the attached screenshot for your reference.
2023-11-30T05:43:31.592931766Z stdout F 2023-11-30 12:43:31.577INFO [hybrisHTTP104] [127.0.0.6] [Lynx2c2pPaymentFacadeImpl] [37562756-200-206656526] ECOM_TH_PMT_WEB_RES_RED_268854354_124222 : 30112312422476476400000365199441770XXXXXX1331000001081300268854354_12422234608994330112312433005301123124330FError: Payment Processing Failed200-208873562CREDITCARD_ZIPP_KBANK_ACC_NONEfalseAPIRADEE TREELERTMALA060621125153841444082026-08-013M0.0000KBANKTHTHAKASIKORNBANK PUBLIC COMPANY LIMITEDCREDITVIVI0.0764ccpp_3460899432023-11-30 13:02:24
Error: Payment Processing Failed
NOTE:- As the failure response was recieved from 2c2p so the order was not marked paid and is awaiting order
Thanks","Please check log paid ADA , PL.. why status order number show ""Awaiting Payment""Customer say paid PL. but on POS and SF show status ""Awaiting Payment""Please check and share root cause.-Please check log paid ADA , PL.. why status order number show ""Awaiting Payment""",177
INC1651361,"www.amway.in) was unable to upload his FSSAI documents because of the BCR flag applied on his number.Now the BCR flag was removed manually and the ADSP was able to upload the FSSAI documents on 10th of October . However, due to the timeline applicable for uploading the documents, he is not getting the Points uplift promo.",was unable to upload his FSSAI documents because of the BCR flag applied on his number.Now the BCR flag was removed manually,"Hi
The given list of users has been added to promo, kindly check.
Regards","www.amway.in) was unable to upload his FSSAI documents because of the BCR flag applied on his number.Now the BCR flag was removed manually and the ADSP was able to upload the FSSAI documents on 10th of October . However, due to the timeline applicable for uploading the documents, he is not getting the Points uplift promo.-was unable to upload his FSSAI documents because of the BCR flag applied on his number.Now the BCR flag was removed manually",178
INC1676481,Please assist to check as ABO placed an order with ATOME but failed on 16th NOV.Card last digit Atome order ID: O1845900249transaction date:,ATOME order successful but no order generated,"As checked for the order 10034387074.
There was no successful response received from payment provider and awaiting payment order was created which was cancelled by the job next day.
In this case, you can once verify with finance team for refund if payment is received at their end.
Closing as per confirmation.",Please assist to check as ABO placed an order with ATOME but failed on 16th NOV.Card last digit Atome order ID: O1845900249transaction date:-ATOME order successful but no order generated,179
INC1684479,". This started on Sept. 1st, , so all search results from that point until now have a zero for searchResults. https://heapanalytics.com/app/env//graph/chart/preview/",Please check searchResults show zero,"Hello @Phongsiri Wongammarukhachok @Jirapart Jankaew @Pimpajee Larcharojana
As per the requirement which is documented in the TEAL-2063, it is clearly mentioned that the search results need to be an array not string which is working as expected currently. If they are expecting this to be a string now as mentioned in the email below, then this will be a new change and not a bug. Please check and confirm accordingly.
For more details, please refer to : [TEAL-2063] Ecomm - Southeast Asia: Thailand : Verify implementation - Amway Jira (atlassian.net)
• According to this it was working fine on SEP 22 and issue is from SEP 23, and if you see the comments/requirements updated on July 11, 2023, by Chris Hewlett that it should be ""array not string"".
• The same was signed off by business on August 22nd, 2023, and this was a part of the release in September 2023.
So, this will be a new change not a bug and furthermore discussion will be continued on email. AS confirmed by @[Phongsiri Wongammarukhachok] over teams call closing this incident.
https://amwaycloud.atlassian.net/browse/TEAL-2063.
CC @Rachit Gupta @Atul Tripathi
Thanks",". This started on Sept. 1st, , so all search results from that point until now have a zero for searchResults. https://heapanalytics.com/app/env//graph/chart/preview/-Please check searchResults show zero",180
INC1684479,". This started on Sept. 1st, , so all search results from that point until now have a zero for searchResults. https://heapanalytics.com/app/env//graph/chart/preview/",Please check searchResults show zero,"Hello @Phongsiri Wongammarukhachok @Jirapart Jankaew @Pimpajee Larcharojana
As per the requirement which is documented in the TEAL-2063, it is clearly mentioned that the search results need to be an array not string which is working as expected currently. If they are expecting this to be a string now as mentioned in the email below, then this will be a new change and not a bug. Please check and confirm accordingly.
For more details, please refer to : [TEAL-2063] Ecomm - Southeast Asia: Thailand : Verify implementation - Amway Jira (atlassian.net)
• According to this it was working fine on SEP 22 and issue is from SEP 23, and if you see the comments/requirements updated on July 11, 2023, by Chris Hewlett that it should be ""array not string"".
• The same was signed off by business on August 22nd, 2023, and this was a part of the release in September 2023.
So, this will be a new change not a bug and furthermore discussion will be continued on email. AS confirmed by @[Phongsiri Wongammarukhachok] over teams call closing this incident.
https://amwaycloud.atlassian.net/browse/TEAL-2063.
CC @Rachit Gupta @Atul Tripathi
Thanks",". This started on Sept. 1st, , so all search results from that point until now have a zero for searchResults. https://heapanalytics.com/app/env//graph/chart/preview/-Please check searchResults show zero",180
INC1640928,note need to check on September ada have payment transaction or not ?,"Please check on log ada , ada have create order and try to paid order or not ? on September","Hello
User : 2491701
1)Order by : 2491701 and order for : 2491701 we do not see any order placed on 30/09/2023
2)Order by : 2491701 and order for any other (7018281615) user we can see there is one order on Sep 30, 2023 19:31:25 i.e., 204344594 and it is paid at the same time Sep 30, 2023 7:32:31 PM
3)Order by : any user and order for : 2491701 we do not see any order placed on 30/09/2023
User : 1412406
1)Order by : 1412406 and order for : 1412406 we see 2 orders are placed 204830146 - Sep 30, 2023 15:02:46 and paid at the same time and other order 205095269 - Sep 30, 2023 19:37:34 and payment done at Sep 30, 2023 9:39:35 PM by CC
2)Order by : 1412406 and order for any other user we do not see any order placed on 30/09/2023
3)Order by: any user and order for: 1412406 we do not see any order placed on 30/09/2023
As confirmed by @[Phongsiri Wongammarukhachok] over team's chat closing this incident
Thanks","note need to check on September ada have payment transaction or not ?-Please check on log ada , ada have create order and try to paid order or not ? on September",181
INC1652539,"Please check on log ada , pl have any error on this or not ?note ada say ' have error the order unsuccessful 'Please check and share root cause","Please check on log ada , pl have any error on this or not ?","Hello @Phongsiri Wongammarukhachok
205656582 is placed on Oct 10, 2023, 10:43:34
Now checking the logs:
ECOM-CART-CREATED : 10/10/23 10:35:01.496 AM
freeze cart completed ! : 10/10/23 10:42:37.567 AM
Payment was done via CC : Oct 10, 2023 10:43:28 AM
Cart deleted as cloned to order : 10/10/23 10:43:51.888 AM
From the above points we can see that there is no time lag in placing the order. but on 10/10/2023 10:43 AM is exactly 13 minutes from the launch of the flash sale and this time the number of user's were high around 7.3K and also the DB spiked to 93% and the SF nodes CPU also spiked to 90% and above due to which might be user have experienced this.
As confirmed by @[Phongsiri Wongammarukhachok] over team's call closing this incident
Thanks","Please check on log ada , pl have any error on this or not ?note ada say ' have error the order unsuccessful 'Please check and share root cause-Please check on log ada , pl have any error on this or not ?",181
INC1649783,"Please check on log ada , have login sep and try to buy sop product or not ?noteada say 'on that day ada can not paid sop product 'sku 120397THsubscription id","Please check on log ada , have login sep and try to buy sop product or not ?","Hi @Jirapart Jankaew,
We have checked it further and we can see no cart was created it on 30 sep by this user.
We have queried the data and found no result of any cart creation on that day.
Also, no checkout was tried by the user.
Attaching the screenshot for the log for your reference.
Marking this as resolved as confirmed by @[Phongsiri Wongammarukhachok].
Thanks","Please check on log ada , have login sep and try to buy sop product or not ?noteada say 'on that day ada can not paid sop product 'sku 120397THsubscription id-Please check on log ada , have login sep and try to buy sop product or not ?",181
INC1641094,ada say 'ada make order but order is missing' September,Please check on log ada have create order and try to paid order or not ? on September,"Hello @Phongsiri Wongammarukhachok
1) 9/30/23 10:51:01.126 PM is the time were 7014746351 has logged in.
Login Success Handler Info Session : REDIRECT_TARGET_URL / for abo 7014746351
2) We have queried the data on carts for this user and cannot see any cart modified on 30/09
3) 200-200352725 this cart was modified on that day 30/09 and just product espring cartridge was added no cart freeze happened to make the payment as cart is not in the locked state
As confirmed by @[Phongsiri Wongammarukhachok] over teams chat closing this incident
Thanks",ada say 'ada make order but order is missing' September-Please check on log ada have create order and try to paid order or not ? on September,181
INC1689842,edit SOP Flex Sub-id bodykey =,edit SOP Flex Sub-id =,"Hello @[Petcharat Wangkiri]
We have made the required changes, and these were changed to 1 upon business request only on Nov3 2023.
As confirmed by you on team's chat closing this incident
Thanks",edit SOP Flex Sub-id bodykey =-edit SOP Flex Sub-id =,182
INC1700677,Please find attached for your reference,Found voucher return created for order but there is no return information in Hybris,"SP
Shikha Pandey
Additional comments (Customer visible)•2023-12-20 22:07:53•Translate
Hi @Wei Ying Wan,
As checked return order is already processed in hybris through 40000091168 there is no issue in this.
Please confirm if still having any concerns.
Thank you.",Please find attached for your reference-Found voucher return created for order but there is no return information in Hybris,183
INC1701155,ABO has made payment but order not created. Please check how many orders are having the same issue and reconcile the payment if possible.,Missing order in Hybris.,"10035083784 is SOP order.
Silent payment rejected due to ""response"":{""gatewayCode"":""INSUFFICIENT_FUNDS""}
User tried 2c2p payment and Hybris didn't receive response for this transaction.
Later 2c2pPaymentQuickReconJob picked this entry and got [ respDesc ] -> Value : [ Unable to complete payment ] response.
So currently system has created tis under as awaiting payment order.
Caller confirmed to close the incident.",ABO has made payment but order not created. Please check how many orders are having the same issue and reconcile the payment if possible.-Missing order in Hybris.,184
INC1694479,Missing return order in EBS,Missing return order in EBS,"Close notes copied from Parent Incident: We have now performed the workaround, and the return order is also completed.
We do have a problem ticket PRB0076072 for the RCA and a permanent fix.
Incident 'INC1694479' closed based on closure of task 'INC1680962'
We have now performed the workaround, and the return order is also completed.
We do have a problem ticket PRB0076072 for the RCA and a permanent fix.",Missing return order in EBS-Missing return order in EBS,184
INC1706283,POS NOT WORKING,POS NOT WORKING,"After multiple reminders, we haven't gotten any response from the caller.
So we are closing the ticket.",POS NOT WORKING-POS NOT WORKING,185
INC1658683,POSPOS APPLICATION IS NOT WORKING,POS APPLICATION IS NOT WORKING,The issue is resolved as confirmed by the user . So we're closing the ticket.,POSPOS APPLICATION IS NOT WORKING-POS APPLICATION IS NOT WORKING,185
INC1703961,POS application is not workingPOS application is not working,POS application is not working,"It was a short-period/ Maintaineous break issue, Now POS/BOSS both are working fine ",POS application is not workingPOS application is not working-POS application is not working,185
INC1675114,POS application is not workingPOS application is not working,POS application is not working,it was a cache issue. resolved.,POS application is not workingPOS application is not working-POS application is not working,185
INC1662026,Please check ADA can't delete Credit cardPlease delete Credit card Visa ACC_kbank 492141XXXXXX5114 on Credit & Debit Card Management,Please check ADA can't delete Credit card,"Hello @Nalinporn Chalermsathan
User : 7014484150
Data:
PK : 12819787415594 - 02112211394679319768
PK : 12819787448362 - 02112211394679319768
PK : 13463666786346 - Subscription id is blank -------> Causing error
PK : 13472306036778 - 02112211394679319768
PK : 13472306069546 - 02112211394679319768
RCA
The creditcard payment info which was created on 26/10/2023 with issuer name ACC_KBANKTH which is saved was missing the subscription id due to which the error was being thrown on the frontend. We have added back the subsctiption id 02112211394679319768 to the entry and then removed the required credit card from the user's profile.
please check and confirm.
PFA
As confirmed by @[Phongsiri Wongammarukhachok] closing this incident
Thanks",Please check ADA can't delete Credit cardPlease delete Credit card Visa ACC_kbank 492141XXXXXX5114 on Credit & Debit Card Management-Please check ADA can't delete Credit card,186
INC1696585,"Please check ada , can not delete credit card on card-management pagenotewhen delete credit card show errorneed delete credit card","Please check ada , can not delete credit card on card-management page","Hello @Phongsiri Wongammarukhachok
User: 7017038971
Data:
PK : 13542896336938 - Subscription id is blank -------> Causing error
PK : 13610559799338 - 22112306451800352497
PK : 13610559832106 - 22112306451800352497
PK : 13139386302506 - Subscription id is blank -------> Causing error
PK : 13140496646186 - Subscription id is blank -------> Causing error
PK : 13140496842794 - Subscription id is blank -------> Causing error
PK : 13207487217706 - Subscription id is blank -------> Causing error
PK : 13540150313002 - 22112306451800352497
RCA
The creditcard payment info which was created on 06/28/2023 3:55:17 PM with issuer name SCBTH which is saved was missing the subscription id due to which the error was being thrown on the frontend. We have added back the subscription id 02112211394679319768 to the entry and then removed the required credit card from the user's profile.
As confirmed by @[Phongsiri Wongammarukhachok] over teams call closing this incident
PFA
Thanks","Please check ada , can not delete credit card on card-management pagenotewhen delete credit card show errorneed delete credit card-Please check ada , can not delete credit card on card-management page",186
INC1662855,"Please check on log ada , pl and , why don't get PV, BVnoteplease check on pl why PV,BV is , please check on pl why PV,BV is /","Please check on log ada , pl and , why don't get PV, BV","Hi Jirapart Jankaew,
We have checked the issue and please find the below analysis:
2093647 has placed an order on Aug 09, 2023 12:43:27 i.e., 989654538 and the PVBV obtained for this order is 5,127.00/16,563.00
Based on the return - ปรับปรุงยอด PV/BV = 3691/11927
After august the user placed order in month of october :
200-205543980 : 0/0
200-205776099 : 1560/5080
As the in august order has been returned the PVBV will be adjusted in the consecutive orders i.e., and once the adjustment handled, then remaining PVBV is given to the user, post which 1560/5080 is given for the user.
Marking this as resolved as confirmed by @[Phongsiri Wongammarukhachok].
Thanks","Please check on log ada , pl and , why don't get PV, BVnoteplease check on pl why PV,BV is , please check on pl why PV,BV is /-Please check on log ada , pl and , why don't get PV, BV",187
INC1703771,This case late renewal because was told that on August th but could not renew. Please check whether the member actually logged in website or Amway click on that date.thank you,Member requested a late renewal because was told that on August 30th I could not renew. Please check whether the member actually logged in on that date.,"Hello @Sopawadee Sinchai
Hybris has the logs for only 3 months. so, August 2023 logs cannot be found on Splunk.
We have also checked if there is any cart created in August 2023 but couldn't find the same.
As confirmed by @[Sopawadee Sinchai] closing this incident
Thanks",This case late renewal because was told that on August th but could not renew. Please check whether the member actually logged in website or Amway click on that date.thank you-Member requested a late renewal because was told that on August 30th I could not renew. Please check whether the member actually logged in on that date.,188
INC1671778,Kindly check on below listed orders,[DATA RECON][IN][ Orders]Missing Transaction number for Trade Discounts,No response received hence closing .,Kindly check on below listed orders-[DATA RECON][IN][ Orders]Missing Transaction number for Trade Discounts,189
INC1673743,"SF - SOP profile didn't display the amount & PV/BV when the page changed in English ver., pls check & fix the issue",SF - SOP profile didn't display the amount & PV/BV when the page changed in English version,"The translate used is google translate of browser.
We checked and found as below:
1) When the auto translate is not there and the page is opened in Vietnamese language, the value comes properly on loading and then if translated in english, the value in english also comes fine.
2) When auto translate is in english , then on loading the value does not come and then on translating it is not coming
Hybris can not control browser translation and the page must be loaded in vietnames by default and then check for transalation after the loading.
For now, we would like to mark the Incident as resolved","SF - SOP profile didn't display the amount & PV/BV when the page changed in English ver., pls check & fix the issue-SF - SOP profile didn't display the amount & PV/BV when the page changed in English version",190
INC1666446,Please check ADA buy sop flex ea. in October but on pos stamp ea. (PL.) # Could you please change it from ea. to ea. in Oct on POS?# Could you please edit it to be number from Oct' to Mar' and change April' to number ?ADA: PL.SKU: 124490THSubscription Id: Thank you.,Please check ADA buy sop flex ea. but on pos stamp ea. (PL.),"Hello @[Suppharang Pansawang]
edit it to be number 2 from Oct'66 to Mar'67 and change April'67 to number 4 is done.
change it from 1 ea. to 2 ea. in Oct on POS is done.
As confirmed by @[Suppharang Pansawang] closing this incident
Thanks",Please check ADA buy sop flex ea. in October but on pos stamp ea. (PL.) # Could you please change it from ea. to ea. in Oct on POS?# Could you please edit it to be number from Oct' to Mar' and change April' to number ?ADA: PL.SKU: 124490THSubscription Id: Thank you.-Please check ADA buy sop flex ea. but on pos stamp ea. (PL.),191
INC1661934,No error message,Link to purchase bundle for LIV not active. Already month gone since first bundle purchase,"Hi
As we checked at our end, there is no active NLCP for the given user. Kindly share the order number placed in September if any issue.
Regards",No error message-Link to purchase bundle for LIV not active. Already month gone since first bundle purchase,192
INC1661640,"Problem found: The name has been added to the Boss system, but the status shows as Single ABO # Khanitha ThaicharoenThe correct answer should be: Status must be changed to Married. Please edit.","Problem encountered: The name has been added to the Boss system, but the status shows as Single ABO # Khanitha Thaicharoen. The correct one should be: The status must be changed to Married.","Issue : When adding co-applicant as a spouse the marital status of the applicant is not changing to married.
Analysis: We have analyzed the issue and we can see there are two scenarios in this case.
1) When user is adding the co-applicant as a spouse at the time of registration.
2) When user is adding the co-applicant separately i.e., after registration is completed.
Now, for scenario 1 the system is working correctly, and the marital status of the applicant is successfully changing to Married.
But in 2nd scenario there seems to be some issue as the marital status of the primary applicant is not changing to Married despite adding the Co-applicant as spouse
Now as pe the confirmation from BA This issue will be fixed via :
https://amwaycloud.atlassian.net/browse/AHTP-19199
Refer to the attached email for details.
NOTE : Marital status of the Applicant and Co-Applicant is Married now already. As confirmed by @[Phongsiri Wongammarukhachok] closing this incident.
Thanks","Problem found: The name has been added to the Boss system, but the status shows as Single ABO # Khanitha ThaicharoenThe correct answer should be: Status must be changed to Married. Please edit.-Problem encountered: The name has been added to the Boss system, but the status shows as Single ABO # Khanitha Thaicharoen. The correct one should be: The status must be changed to Married.",193
INC1648436,Please assist to check and add on the missing CV of RM . from the stated order.,Missing CV for cancelled order,"As per current functionality, CV will be credited to ordering user. In this case, order was placed by co applicant ( NOOR HAFIZIE BIN HASSAN) due to which CV is credited to secondary party account.",Please assist to check and add on the missing CV of RM . from the stated order.-Missing CV for cancelled order,194
INC1685108,"ISSUE : Payment deducted, order cancelled and already refunded CV, as per POS, but when log in ASM no CV found.DETAILS : ABO NOOR SAIFULDIN BIN ZAWAWI Order # ACTION REQUIRED : Please assist to issue CV to ABO account. ATTACHED FILE : Kindly find the attached file for your references. Thanks & Regards, Laalitha",Cancelled order CV not found,"As checked, co applicant [FARAH LIYANA BINTI MOHD RODIN] has placed the order. Due to which CV issued under co applicant account after confirmation we are marking this as resolved ","ISSUE : Payment deducted, order cancelled and already refunded CV, as per POS, but when log in ASM no CV found.DETAILS : ABO NOOR SAIFULDIN BIN ZAWAWI Order # ACTION REQUIRED : Please assist to issue CV to ABO account. ATTACHED FILE : Kindly find the attached file for your references. Thanks & Regards, Laalitha-Cancelled order CV not found",194
INC1701055,"SOP order in Jul was not generated for ABO# VN CNG HIN - subscription id# , pls check & fix the issue",SOP order in Jul was not generated for ABO,"We checked and found that Processing day and processing month was changed by Nguyen Thi Hong Phuong [VNM00367].
But status remained 'processing' and was not changed to ACTIVE.
Because of above reason, SOP order was not processed in July for the ABO.
We have updated the status as ACTIVE for now.
As discussed over teams chat, please mark the SOP as DONE.
If any voucher was supposed to be given, please upload it manually.","SOP order in Jul was not generated for ABO# VN CNG HIN - subscription id# , pls check & fix the issue-SOP order in Jul was not generated for ABO",195
INC1644287,"SOP order in Jul was not generated for C TH AN - id# & iCV also not created for the same, pls check & fix the issue",SOP order in Jul was not generated,"We checked and found that the order for month of July was not created, however it was not reported to the team to check at that time.
The elements for the subsequent months were active and hence the order got placed.
We tried checking logs for the order , however it is more than 3 months old, the logs for the order is not available.
For this order, kindly manage manually
We request you to kindly created iCV manually for the user and place order and let us know, we will mark SOP done for the order.
For now, we would like to mark the Incident as resolved
","SOP order in Jul was not generated for C TH AN - id# & iCV also not created for the same, pls check & fix the issue-SOP order in Jul was not generated",195
INC1703947,sop month December subscription no. still haven't bought But the system has already marked it I need to find root cause and remove mark and Count the cycle for the /5th time. please fix,SOP on Dec. display incorrect,"HI Chananchida Prasitsuwan,
We have marked the subscription as Active again and cycle is also correct now.
Marking this as resolved as confirmed by you.
Thanks",sop month December subscription no. still haven't bought But the system has already marked it I need to find root cause and remove mark and Count the cycle for the /5th time. please fix-SOP on Dec. display incorrect,196
INC1654281,Quantity SOP display incorrect ada. sub id. sku. please edit Quantity = for oct.-dec. month .,Quantity SOP display incorrect.,"Hi @Kochaporn Chummanee
We have done the SKU quantity as 2 as requested from caller
Attached the screenshot please verify
Closing this inc as confirmed from @[Phongsiri Wongammarukhachok]
Thanks",Quantity SOP display incorrect ada. sub id. sku. please edit Quantity = for oct.-dec. month .-Quantity SOP display incorrect.,196
INC1656512,Quantity SOP display incorrect ada. sub id. sku. please edit Quantity = for october.,Quantity SOP display incorrect.,"Qty has been changed to 4 now.
Attached screenshot for reference.
Closing this case as confirmed with @Audchareeya Rodphai over teams chat",Quantity SOP display incorrect ada. sub id. sku. please edit Quantity = for october.-Quantity SOP display incorrect.,196
INC1706063,Status SOP subscription id. in Dec month show processing please change status is active,Status SOP in Dec month show incorrect,"Hi Chananchida Prasitsuwan,
We would like to update you that we have checked the issue and changes have been made as per the request.
We have marked dec months element as Active.
Marking this as resolved as confirmed by you.
Thanks",Status SOP subscription id. in Dec month show processing please change status is active-Status SOP in Dec month show incorrect,196
INC1661459,"ADA please help to remove cart, there is too many item in customer cart, so that will make too slow and customer can not do anything because it too slow on there cart","[App] Amway clicked ADA on the display cart page, there were too many products and it was stuck","HI Thitikrai Sawaengmee,
We have checked and data fix has been done.
The issue was because of impractical number of products in the cart.
We have marked the cart as cancelled and user will be able to browse and add other products.
Marking this as resolved as confirmed by @[Phongsiri Wongammarukhachok].
Thanks","ADA please help to remove cart, there is too many item in customer cart, so that will make too slow and customer can not do anything because it too slow on there cart-[App] Amway clicked ADA on the display cart page, there were too many products and it was stuck",197
INC1649947,Please check this error message come from what actionnotedneed to revise this error message,"Please check, this error message come from what action","Hi @Jirapart Jankaew,
From code we could see that this error is returned when the child product in bundle has ""sopOnly"" flag as true and when user adds this bundle product to cart as normal product, this error is thrown
Closing on confirmation from caller","Please check this error message come from what actionnotedneed to revise this error message-Please check, this error message come from what action",198
INC1676570,"Discontinued product- Seize the Day is still showing as available in site. Kindly remove it. Since it is showing in Website, customers are adding it into their cart post login and after updating pincode, it shows as Sold out. PCs are forwarding it to uplines and asking to get them once it is back in stock.",Product : Product Availability.,"As we checked this product still active in the system, if you want to disable the product, please connect with marketing team. ","Discontinued product- Seize the Day is still showing as available in site. Kindly remove it. Since it is showing in Website, customers are adding it into their cart post login and after updating pincode, it shows as Sold out. PCs are forwarding it to uplines and asking to get them once it is back in stock.-Product : Product Availability.",199
INC1669588,"wrong item amount display , The product price is very odd=> i can see impacted orders now : + + ===> Really dont know how many orders that are impacted===> Pls help to check why this issue happened and fix this issue urgently","Wrong item amount display , The product price is very odd","We tried to check the logs but could not find any relevant logs regarding this.
We have created PRB PRB0075664 for RCA and if required team will put some logs for further analysis.
As the orders are returned, no datafix is required for the orders.
For now, we would like to mark the Incident as resolved and would request you to please track PRB for progress.
","wrong item amount display , The product price is very odd=> i can see impacted orders now : + + ===> Really dont know how many orders that are impacted===> Pls help to check why this issue happened and fix this issue urgently-Wrong item amount display , The product price is very odd",200
INC1646020,ABO NGUYN THANH TNG & NGUYN THANH HNG log in Web/ ASM to place order* When ABO log in by Main app's account => ABO can see the CHANGE button to search downline to place order for* When ABO log in by Spouse app's account => ABO can NOT see the CHANGE button to search downline to place order for==> pls help to check for this issue - Spouse app log in can NOT place order for downline at this time ABO BusinessOwner P NGUYN THANH TNG ACTIVE ABO BusinessOwner NGUYN THANH HNG,ABO can NOT see the CHANGE button to search downline to place order,"We checked and found that there were two accounts coming for the same partyid , one with an Inactive state and another with an active state.
It seems it was an add party case and as per the logic, it picks the first account business nature.
We have updated the account details and now the change button is appearing.
",ABO NGUYN THANH TNG & NGUYN THANH HNG log in Web/ ASM to place order* When ABO log in by Main app's account => ABO can see the CHANGE button to search downline to place order for* When ABO log in by Spouse app's account => ABO can NOT see the CHANGE button to search downline to place order for==> pls help to check for this issue - Spouse app log in can NOT place order for downline at this time ABO BusinessOwner P NGUYN THANH TNG ACTIVE ABO BusinessOwner NGUYN THANH HNG-ABO can NOT see the CHANGE button to search downline to place order,201
INC1684372,ABO NGUYN QUANG NH & HUNH TH GII log in Web/ ASM to place order* When ABO log in by Spouse app's account: HUNH TH GII => ABO can see the CHANGE button to search downline to place order for* When ABO log in by Main app's account : NGUYN QUANG NH => ABO can NOT see the CHANGE button to search downline to place order for==> pls help to check for this issue - Spouse app log in can NOT place order for downline at this time ABO BusinessOwner P NGUYN QUANG NH ABO BusinessOwner HUNH TH GII,"When ABO log in by Spouse app's account, ABO can see the CHANGE button to search downline to place order for","We checked and found that there were two accounts coming for the same partyid , one with an Inactive state and another with an active state.
It seems it was an add party case and as per the logic, it picks the first account business nature.
We have updated the account details and now the change button is appearing.","ABO NGUYN QUANG NH & HUNH TH GII log in Web/ ASM to place order* When ABO log in by Spouse app's account: HUNH TH GII => ABO can see the CHANGE button to search downline to place order for* When ABO log in by Main app's account : NGUYN QUANG NH => ABO can NOT see the CHANGE button to search downline to place order for==> pls help to check for this issue - Spouse app log in can NOT place order for downline at this time ABO BusinessOwner P NGUYN QUANG NH ABO BusinessOwner HUNH TH GII-When ABO log in by Spouse app's account, ABO can see the CHANGE button to search downline to place order for",201
INC1670721,ABO L QUANG LO & NGUYN TH THU THO log in Web/ ASM to place order* When ABO log in by Main app's account: P L QUANG LO => ABO can see the CHANGE button to search downline to place order for* When ABO log in by Spouse app's account : NGUYN TH THU THO => ABO can NOT see the CHANGE button to search downline to place order for==> pls help to check for this issue - Spouse app log in can NOT place order for downline at this time ABO BusinessOwner P L QUANG LO ACTIVE ABO BusinessOwner NGUYN TH THU THO ACTIVE,ABO unable to see CHANGE button to search downline to place order when ABO log in by Spouse app's account,"We checked and found that there were two accounts coming for the same partyid , one with an Inactive state and another with an active state.
It seems it was an add party case and as per the logic, it picks the first account business nature.
We have updated the account details and now the change button is appearing.
",ABO L QUANG LO & NGUYN TH THU THO log in Web/ ASM to place order* When ABO log in by Main app's account: P L QUANG LO => ABO can see the CHANGE button to search downline to place order for* When ABO log in by Spouse app's account : NGUYN TH THU THO => ABO can NOT see the CHANGE button to search downline to place order for==> pls help to check for this issue - Spouse app log in can NOT place order for downline at this time ABO BusinessOwner P L QUANG LO ACTIVE ABO BusinessOwner NGUYN TH THU THO ACTIVE-ABO unable to see CHANGE button to search downline to place order when ABO log in by Spouse app's account,201
INC1657638,Full name: Seinn Mya Mya Kyaing IC number: 701T Email address: seinn20@gmail.com Phone number: Sponsor ABO: Registration failed since yesterday.Error: Another registration is going on in our system. Please wait for a moment or contact Amway.,Unable to register ABO,"We have unfreezed the cart for the user now. PRB0075321 is already in place for this.
Marking the incident resolved as per caller confirmation.",Full name: Seinn Mya Mya Kyaing IC number: 701T Email address: seinn20@gmail.com Phone number: Sponsor ABO: Registration failed since yesterday.Error: Another registration is going on in our system. Please wait for a moment or contact Amway.-Unable to register ABO,202
INC1667059,&*******ZARALISA ADRIL BINTI ISMAILPlease assist to check as the NRIC is unable to register.,Unable to register,We tried to replicate this from our end but unable to replicate this issue and ask user to try again ,&*******ZARALISA ADRIL BINTI ISMAILPlease assist to check as the NRIC is unable to register.-Unable to register,202
INC1659164,"NRIC ************ is unable to be registered, there are no existing active accounts.Error: You have entered an existing NRIC number in our current membership records. Please enter another NRIC number or contact the Customer Careline.",Unable to register,"We are seeing below error due to which user is unable to register from MDMS.
We have updated the same to the caller to take the required action on this.
""message"": ""The Personal Id is BLACKLISTED""
It seems like personal id is blacklisted.
As per confirmation, marking the incident as resolved.","NRIC ************ is unable to be registered, there are no existing active accounts.Error: You have entered an existing NRIC number in our current membership records. Please enter another NRIC number or contact the Customer Careline.-Unable to register",202
INC1644438,Please assist to check on why the prospect cannot be registered.Error: Your payment is being processed. Please wait for a moment.Nama :Saadiah binti SamahNRIC No fon : Alamat: No Lorong . Tmn Belatuk Mas. Gangsa Hill .Durian Tunggal Melaka.Email :. saadiahsamah022@gmail.comSponsor,Unable to register ABO/APC,"After MDMS has verified the orderID 10004918865, eligible to register as an ABO/APC.
Closing the ticket as per confirmation received.",Please assist to check on why the prospect cannot be registered.Error: Your payment is being processed. Please wait for a moment.Nama :Saadiah binti SamahNRIC No fon : Alamat: No Lorong . Tmn Belatuk Mas. Gangsa Hill .Durian Tunggal Melaka.Email :. saadiahsamah022@gmail.comSponsor-Unable to register ABO/APC,202
INC1653512,Please assist to check as ABO is unable to register for few days now.Full name: Sabariah binti abdul hakimNRIC number: Email address: wallop_eba9266@yahoo.comPhone number: Sponsor ABO:,Unable to register,"We have unfreezed the cart for the user now.
PRB0075321 is already in place for this.
We have advised the user to try registration now.
Marking the incident as resolved.",Please assist to check as ABO is unable to register for few days now.Full name: Sabariah binti abdul hakimNRIC number: Email address: wallop_eba9266@yahoo.comPhone number: Sponsor ABO:-Unable to register,202
INC1655884,ABO claim he have waited for more than minutes for new APC registration however the error Another Registration is going on still popped up when he tried againNEW APC IC : Name : Noor Azzah Binti JamianSponsor : MUHAMMAD HASYIEMI BIN MOHD ALI,Unable to perform new register for the ABO,"There is one locked registration cart for the same NRIC number.
We have released that cart & now ABO is able to register.
Closing the ticket as per caller confirmation",ABO claim he have waited for more than minutes for new APC registration however the error Another Registration is going on still popped up when he tried againNEW APC IC : Name : Noor Azzah Binti JamianSponsor : MUHAMMAD HASYIEMI BIN MOHD ALI-Unable to perform new register for the ABO,202
INC1700403,"ISSUE : Unable to register prospect. Error message : These information currently exist in our system. Please enter different values.Prospect DETAILS : Name -YEO LAI CHOONRIC -Contact -Direct sponsor: ONG KAI CHUANACTION REQUIRED : Please assist to check & advise the issue. ATTACHED FILE : Kindly find the attached file for your references. Thanks & Regards, Laalitha",Unable to register prospect,"""Error message"": ""Name, DOB, Personal ID MyKad is Blacklisted""
Given user is blacklisted due to which unable to register.
Closing the ticket as per caller's confirmation","ISSUE : Unable to register prospect. Error message : These information currently exist in our system. Please enter different values.Prospect DETAILS : Name -YEO LAI CHOONRIC -Contact -Direct sponsor: ONG KAI CHUANACTION REQUIRED : Please assist to check & advise the issue. ATTACHED FILE : Kindly find the attached file for your references. Thanks & Regards, Laalitha-Unable to register prospect",202
INC1676714,Kindly assist to check as the NRIC must be possible to register but is encountering an error.Name: CHAI PHEI HUINRIC: Error: You have entered an existing NRIC number in our current membership records. Please enter another NRIC number or contact the Customer Careline.,Unable to register,"As checked, the given user is blacklisted due to which unable to register.
{
""errorMessage"": {
""code"": -43611,
""stackMessage"": null,
""message"": ""The Personal Id is BLACKLISTED""
},
""serverName"": ""3.0-PROD-ADA - 5"",
""partyDetails"": null
}
",Kindly assist to check as the NRIC must be possible to register but is encountering an error.Name: CHAI PHEI HUINRIC: Error: You have entered an existing NRIC number in our current membership records. Please enter another NRIC number or contact the Customer Careline.-Unable to register,202
INC1698327,Please assist to check as the prospect cannot be registered.Name: YEO LAI CHOOIC number: Contact number: Error: These information currently exist in our system. Please enter different values.Thank you.,Unable to register,"As checked, the given user is blacklisted due to which unable to register.
Closing the ticket as per caller's confirmation.",Please assist to check as the prospect cannot be registered.Name: YEO LAI CHOOIC number: Contact number: Error: These information currently exist in our system. Please enter different values.Thank you.-Unable to register,202
INC1699150,"Name: PU SOOK LENGNRIC number: Previous membership: PU SOOK LENGPlease assist to check on why ABO is unable to re-register the membership, previous account is over cooling period.Error: You have entered existing NRIC number in our current membership records. Please enter another NRIC number or contact the Customer Careline.",Unable to re-register,"As checked, the given user is blacklisted due to which unable to register.
Closing the ticket as per caller's confirmation.
Incident 'INC1699150' closed based on closure of task 'INC1698327'
As checked, the given user is blacklisted due to which unable to register.
Closing the ticket as per caller's confirmation.","Name: PU SOOK LENGNRIC number: Previous membership: PU SOOK LENGPlease assist to check on why ABO is unable to re-register the membership, previous account is over cooling period.Error: You have entered existing NRIC number in our current membership records. Please enter another NRIC number or contact the Customer Careline.-Unable to re-register",202
INC1700337,she complained to customer care but no solution provided.,ABO was blocked for ordering due to EPP installment wasnt pay. But ABO claimed it was actually the Oct and Nov installment got issue,"Hi @Jack Tan,
There are no ALP orders placed by ABO # 7007525127 in Oct & Nov, also even if payment is failed for ALP order or order is cancelled, there won't be bonus deduction.
Bonus is only deducted in case user was unable to make payment for pending EPP installment.
There was issue at mpgs where silent payment was failed due to token issue and since user has not done the manual payment, bonus was deducted on 1st Dec.
There are around 28 orders where silent payment failed, and bonus was deducted.
GBS Team has removed the login block
Please confirm if we can close this incident.",she complained to customer care but no solution provided.-ABO was blocked for ordering due to EPP installment wasnt pay. But ABO claimed it was actually the Oct and Nov installment got issue,203
INC1686341,HYBRIS-AMWAY WEBSITEAmway website with Boswellia unable to search the product in tab search in amway site ..pls rectify this issue asap.Thanks,Amway website 313492ID-Glucosamine HCL with Boswellia unable to search the product in tab search in amway site.,"Issue is now fixed . Kindly ask the user to check now and let us know in case of any concerns,",HYBRIS-AMWAY WEBSITEAmway website with Boswellia unable to search the product in tab search in amway site ..pls rectify this issue asap.Thanks-Amway website 313492ID-Glucosamine HCL with Boswellia unable to search the product in tab search in amway site.,204
INC1686549,Amway websiteAmway website ply WOK and LID unable to search the product in tab search in amway site ..Pls refer:-pls rectify this issue asap.Thanks,Amway website ply WOK and LID unable to search the product in tab search in amway site,Product is now searchable . Kindly ask the user to check now and let us know in case of any concerns.,Amway websiteAmway website ply WOK and LID unable to search the product in tab search in amway site ..Pls refer:-pls rectify this issue asap.Thanks-Amway website ply WOK and LID unable to search the product in tab search in amway site,204
INC1675927,POSPOS is not prompting any popup message for non-registered (FSSAI Registration ) Screen shot is attached below.,POS is not prompting any popup message for non-registered (FSSAI Registration )Screen shot is attached below.,"After multiple reminders, we haven't gotten any response from the caller.
So we are closing the ticket.",POSPOS is not prompting any popup message for non-registered (FSSAI Registration ) Screen shot is attached below.-POS is not prompting any popup message for non-registered (FSSAI Registration )Screen shot is attached below.,205
INC1681680,The Pos/BOSS system is stuck and cannot be used.,The Pos/BOSS system is stuck and cannot be used.,"Close notes copied from Parent Incident: Issue description : Storefront and POS applications were not accessible.
Business Impact : Business Impact: POS machines and store front are not functioning.
ABO Impacted: Yes
Affected Countries : Thailand
Root Cause : Yet to be determined
Closure Information : The issue was resolved after rolling restart performed by SRE team. After the nodes were restarted, both POS and Storefront applications came back online, and have not reported any issue since. Business team has performed the sanity on the applications, and no new issues were observed.
Problem Investigation Ticket: PRB0075864",The Pos/BOSS system is stuck and cannot be used.-The Pos/BOSS system is stuck and cannot be used.,206
INC1681779,"Unable to use A Start discount, message appears ""Coupon cannot be used"" ADA. Pranee Sriprasert sku.A5933,A4445, Please check and make corrections.",A Start discount cannot be used.,"Hi @Kochaporn Chummanee,
The mentioned coupons were in blocked state, We have done the data fix,
Closing on confirmation from caller
Thanks,
P.Vanitha","Unable to use A Start discount, message appears ""Coupon cannot be used"" ADA. Pranee Sriprasert sku.A5933,A4445, Please check and make corrections.-A Start discount cannot be used.",206
INC1702503,INVOICE NOT DROP IN RPWH CODE ORDER NO INVOICE NO,INVOICE NOT DROP IN RP,"Order has been repushed.
As per below comment, order is available in RP now.
Hence, closing the incident.",INVOICE NOT DROP IN RPWH CODE ORDER NO INVOICE NO-INVOICE NOT DROP IN RP,207
INC1702196,HD order invoice not getting drop in RP,HD order invoice not getting drop in RP - (Critical - System Outage),"Events were already processed from Hybris as well as WM.
And as confirmed by called order is in RP now.",HD order invoice not getting drop in RP-HD order invoice not getting drop in RP - (Critical - System Outage),207
INC1695025,Order no. payments by E-banking but order not paid. Please check cause.,Order no. payments by E-banking but order not paid.,"HI Petcharat Wangkiri,
We would like to update you that we have checked the issue and we can see that order is already marked as PAID.
Please refer to the attached screenshot.
This issue happened due to below reason :
200-209620412 is paid via Ebanking but the order is not marked as paid due to the initiated transaction has been cancelled and post which the capture request is sent.
This has already been communicated over the mail. Please refer to the attached email.
Marking this as resolved as confirmed by you.
Thanks",Order no. payments by E-banking but order not paid. Please check cause.-Order no. payments by E-banking but order not paid.,208
INC1696049,ADSP try to do Order On website of BOPIS Order but When he Checkout the Order and Select Self Pick up Option and Reached to Select Store address then Payment screen not Open for Payment for the ADSP.,ADSP try to do Order On website of BOPIS Order but When he Checkout the Order and Select Self Pick up Option and Reached to Select Store address then Payment sc,"please ask user to update the address, without billing and registered address, payment won't get done ",ADSP try to do Order On website of BOPIS Order but When he Checkout the Order and Select Self Pick up Option and Reached to Select Store address then Payment screen not Open for Payment for the ADSP.-ADSP try to do Order On website of BOPIS Order but When he Checkout the Order and Select Self Pick up Option and Reached to Select Store address then Payment sc,209
INC1674205,"Process completed in Zuper, but not shipped in iSupport",Item not shipped in iSupport,"Close notes copied from Parent Incident: All orders has been fixed mentioned in the ticket and orders are marked as 'pickup complete ' and orders are progressed in EBS as well.
PRB0075595 is raised for RCA and fix of this issue.
Incident 'INC1674205' closed based on closure of task 'INC1665708'
All orders has been fixed mentioned in the ticket and orders are marked as 'pickup complete ' and orders are progressed in EBS as well.
PRB0075595 is raised for RCA and fix of this issue.","Process completed in Zuper, but not shipped in iSupport-Item not shipped in iSupport",210
INC1664558,************ NOR AZLINDA BINTI MOHD MUSTAFA - SUHAIDA BINTI SUANDIBoth orders above PVs were not reflected to upline MARDIANA BINTI ARMIA.,PV not reflected,"For order 10033989444 volume goes to abo 7015622853 --> group pv to sponsor 7008344256 ---> group pv to sponsor 8716096.
Caller confirmed to close the incident.",************ NOR AZLINDA BINTI MOHD MUSTAFA - SUHAIDA BINTI SUANDIBoth orders above PVs were not reflected to upline MARDIANA BINTI ARMIA.-PV not reflected,211
INC1686446,"ISSUE : PV not reflected under upline account DETAILS : Order Number :Upline abo # NORDIANA BINTI IBRAHIM ACTION REQUIRED : Please assist to check & advise the issue. ATTACHED FILE : Kindly refer to attached file for your references. Thanks & Regards, Laalitha",PV not reflected under upline account,"For order #10034692097 - credit pv/bv process was under running status.
We have fixed the same and issue is now fixed.
As per confirmation we are marking this as resolved.","ISSUE : PV not reflected under upline account DETAILS : Order Number :Upline abo # NORDIANA BINTI IBRAHIM ACTION REQUIRED : Please assist to check & advise the issue. ATTACHED FILE : Kindly refer to attached file for your references. Thanks & Regards, Laalitha-PV not reflected under upline account",211
INC1640049,APC did the conversion but the membership still showing as APC instead of ABOKindly check on this TQ,Business Nature still showing as member,"Post MDMS data fix, we have repaired the process.
Business nature is now ABO.",APC did the conversion but the membership still showing as APC instead of ABOKindly check on this TQ-Business Nature still showing as member,212
INC1656091,BOPIS ( POS)Order no was not delivered in POS,Order no was not delivered in POS,Since we are not getting any response from caller we are closing the ticket.,BOPIS ( POS)Order no was not delivered in POS-Order no was not delivered in POS,213
INC1681237,KINDLY ACTIVATE MINIFILTER COPOUN,Order : Order Promotion : Mini Coupon Issuance.,"Filter has been activated, kindly verify.",KINDLY ACTIVATE MINIFILTER COPOUN-Order : Order Promotion : Mini Coupon Issuance.,214
INC1678565,"Order# had been completed in Hybris but still not updated to EBS, pls check & fix the issue",Order had been completed in Hybris but still not updated to EBS,"There was some issue with the status update for ASMS order which is fixed through PRB PRB0075765 and is deployed on production.
We have manually fixed the order and the status is now changed to PICKUP_COMPLETE.
For now we would like to mark the Incident as resolved","Order# had been completed in Hybris but still not updated to EBS, pls check & fix the issue-Order had been completed in Hybris but still not updated to EBS",215
INC1666569,"The job completed in Zuper, but in EBS/Hybris still show open. We need to assistance to ensure this is updated in EBS/Hybris.","The job completed, but in EBS/Hybris still show open.","Close notes copied from Parent Incident: All orders has been fixed mentioned in the ticket and orders are marked as 'pickup complete ' and orders are progressed in EBS as well.
PRB0075595 is raised for RCA and fix of this issue.
Incident 'INC1666569' closed based on closure of task 'INC1665708'
All orders has been fixed mentioned in the ticket and orders are marked as 'pickup complete ' and orders are progressed in EBS as well.
PRB0075595 is raised for RCA and fix of this issue.","The job completed in Zuper, but in EBS/Hybris still show open. We need to assistance to ensure this is updated in EBS/Hybris.-The job completed, but in EBS/Hybris still show open.",215
INC1666419,With reference to previous incident raised why the bonus period is in Oct in Hybris and and Nov in MagicQuery ) whether order placed after 21st will always have next period as bonus period,[DATA RECON][IN][ orders] Bonus Period Mismatch,Hi Swetha all the mentioned orders are already updated in Magic. and have bonus period as Nov in both magic and hybris.,With reference to previous incident raised why the bonus period is in Oct in Hybris and and Nov in MagicQuery ) whether order placed after 21st will always have next period as bonus period-[DATA RECON][IN][ orders] Bonus Period Mismatch,216
INC1655159,"According to issue we found that order period is different from bonus period. We found root causes those create different between Bonus Period and Order.. Register Order. The register order that creates during month end and complete payment on different month (For example, Order ). SOP-CM Profile. The SOP-CM Profile that creates during 28th to month end. (For example, Order )Both cases, Bonus period must be the same month when payment completes.",Bonus Period must same as Payment Period (Payment completed),"Please find the comments from BA @Tamanna Kler
1. Register Order. The register order that creates during month end and complete payment on different month (For example, Order 205116382)
Analysis: The bonus period is created when the order is created not when the payment is done .
@Tamanna Kler Business is expecting the bonus period should change to the date when the payment is done, which is not the current behaviour.
Please confirm on this , if the expectation of business is a new requirement or a bug.
[TK]: This is working as expected. If order is created in November but the payment is done in December, then the bonus period must be November only.
Example - User is at the payment page on 30th Nov and done the last Payment Transaction on 1st December and then placed the order.
Order Period: December
Bonus Period: November
2. SOP-CM Profile. The SOP-CM Profile that creates during 28th to month end. (For example, Order 205153015)
Analysis: The SOP-CM profile created between 28th to month end belongs to that particular month and will be picked up by the cronjob on 1st of next month .
For ex: when the SOP-CM profile is created on 30th September , then SOP profile starts from month September and the September month's SOP element will be picked up by 1st October cronjob.
Since the cronjob process the profiles of the previous day, Bonus period also set as previous month(the month that is set in SOP Profile)
Please find the discussion regarding this issue in the attachment.
@Tamanna Kler, Business expectation is that since the order is placed on October the bonus period also must be of October, but currently for SOP CM order the bonus period is set same as processing month of SOP CM profile.
[TK]: This is working as expected. Bonus period should be set to September month only.
Both are working as expected.
Closing this case as confirmed with @[Phongsiri Wongammarukhachok] over teams chat.","According to issue we found that order period is different from bonus period. We found root causes those create different between Bonus Period and Order.. Register Order. The register order that creates during month end and complete payment on different month (For example, Order ). SOP-CM Profile. The SOP-CM Profile that creates during 28th to month end. (For example, Order )Both cases, Bonus period must be the same month when payment completes.-Bonus Period must same as Payment Period (Payment completed)",216
INC1654189,Please be informed that the co-applicant is unable to receive OTPs via phone or email as he is not receiving it.Checked with service provider everything seems to be fine but not sure why no OTPs are being received for co-applicant.Please update the bank account details in system.Bank Name: MaybankAccount name: Izzati Binti YusoffAccount number: Account type: Primary,Unable to update bank account details in system,"We are unable to replicate the issue.
This issue seems a user-specific or intermittent issue as no other users are facing any related issue.
Please inform user to try again.
No action has been taken from hybris end.
Closing the ticket as per caller confirmation",Please be informed that the co-applicant is unable to receive OTPs via phone or email as he is not receiving it.Checked with service provider everything seems to be fine but not sure why no OTPs are being received for co-applicant.Please update the bank account details in system.Bank Name: MaybankAccount name: Izzati Binti YusoffAccount number: Account type: Primary-Unable to update bank account details in system,217
INC1668918,ABO was unable to update bank account as there is no configure bank in the system. I have attached the attachment for your reference.,ABO was unable to update bank account in the system,"We have tried to replicate the mentioned issue at our end and are not able to replicate the same, screenshot attached below for your reference.
Request you to please check again with the caller.",ABO was unable to update bank account as there is no configure bank in the system. I have attached the attachment for your reference.-ABO was unable to update bank account in the system,217
INC1665828,"Dear IT,ISSUE: Unable to update the bank account details.ERROR: "" We are facing technical issue...Please try again later""DETAILS: Amway ID : hanisahismail6094@gmail.comPassword : Fahmi@ Primary CIMB Bank account number ) Keyed in primary's OTP successfully; ) Keyed in co applicant's OTP successfully;) Clicked Next and error came out We are facing technical issue...Please try again later) ABO been trying since days ago. Last tried just now around . noon and . pm but still failed to update bank account. ACTION REQUIRED: ) Check on the reason for the error. Kindly, provide error logs.) Remove the invalid bank account details - refer to the attachment. Thanks & Regards,Harsh",Unable to update the bank account details.,"No error / exceptions found in logs today related to bank account for ABO: 7018043811
This issue seems a user-specific or intermittent issue as no other users are facing any related issue.
Also, we could now see, Bank Account Status is showing as Valid.
Please inform user to try again.
No action taken from Hybris.
Caller confirmed to close the incident.","Dear IT,ISSUE: Unable to update the bank account details.ERROR: "" We are facing technical issue...Please try again later""DETAILS: Amway ID : hanisahismail6094@gmail.comPassword : Fahmi@ Primary CIMB Bank account number ) Keyed in primary's OTP successfully; ) Keyed in co applicant's OTP successfully;) Clicked Next and error came out We are facing technical issue...Please try again later) ABO been trying since days ago. Last tried just now around . noon and . pm but still failed to update bank account. ACTION REQUIRED: ) Check on the reason for the error. Kindly, provide error logs.) Remove the invalid bank account details - refer to the attachment. Thanks & Regards,Harsh-Unable to update the bank account details.",217
INC1679196,Trying to add/manage a autoship for IBO and it is not letting me add the items to the list. I have tried to clear cache and restart my ASM and it is still the same. Other agents are able to add the items but not me. I have not setup someone before with autoship and this is my first time. The screenshot that i have attached is the farthest i can go.,I am not able to manage or add items into autoship.,"This has been resolved over the TEAMS call.
Hence marking the ticket as resolved.
The caller was using a different URL ",Trying to add/manage a autoship for IBO and it is not letting me add the items to the list. I have tried to clear cache and restart my ASM and it is still the same. Other agents are able to add the items but not me. I have not setup someone before with autoship and this is my first time. The screenshot that i have attached is the farthest i can go.-I am not able to manage or add items into autoship.,218
INC1697287,please check why have login - ordering - renew block.for this case user thassop1 run report bonus account in MDMS but the system is block.please check and fix as soon as abo waiting buy product.thank you,please check why have login - ordering - renew block.,"This has been done and confirmed by MDMS team and hence closing this incident
User has already placed the order 209827468
Thanks",please check why have login - ordering - renew block.for this case user thassop1 run report bonus account in MDMS but the system is block.please check and fix as soon as abo waiting buy product.thank you-please check why have login - ordering - renew block.,219
INC1691211,unable to renew card block,unable to renew card block,"Hi @Mohamed Soffawee Bin Hj Mohamed Hj Mohamed
We have unfreeze the cart , please try to renew now and let us know if still facing any issues.
",unable to renew card block-unable to renew card block,219
INC1680601,POS is not opening,POS is not opening,"After multiple reminders, we haven't gotten any response from the caller.
So we are closing the ticket.",POS is not opening-POS is not opening,220
INC1654295,POSPOS is not opening for Domain ID---,POS is not opening for Domain ID---,"It was a cache issue, Now POS is working fine.
",POSPOS is not opening for Domain ID----POS is not opening for Domain ID---,220
INC1644395,"Hi Team, Please help to check order already paid but why Hybris didn't capture the status. Attached the screen short.",Oder already paid but why Hybris didn't capture the status.,"HI Jasmin Yamin,
We have checked the issue and datafix has been done.
The order status as well as the payment status both are updated.
Please refer to the attached screenshot for your reference.
Marking this as resolved as confirmed by you.
Thanks","Hi Team, Please help to check order already paid but why Hybris didn't capture the status. Attached the screen short.-Oder already paid but why Hybris didn't capture the status.",221
INC1681843,"ISSUE : ABO unable to view order confirmation screen after doing renewal or placing an order.DETAILS : Renewal Order number Order Order number ACTION REQUIRED : Please assist to check & advise why there is no confirmation screen. Thanks & Regards, Laalitha",ABO unable to view order confirmation screen,"As checked for order 50003097335, 50003097343 payments has already been done on 24th Nov and order is in shipped status.
Kindley check attached logs screenshot for order confirmation and payment confirmation.
We didn't find anything suspicious for these order, maybe an intermittent issue that occurred on the confirmation page,
And please if any such problem arises in future, please try to take screenshot so that it will be a little easier for us to find.
>> Closing this ticket as per user's confirmation. If the issue still persists, please raise a NEW ticket so we can check on this.
","ISSUE : ABO unable to view order confirmation screen after doing renewal or placing an order.DETAILS : Renewal Order number Order Order number ACTION REQUIRED : Please assist to check & advise why there is no confirmation screen. Thanks & Regards, Laalitha-ABO unable to view order confirmation screen",222
INC1649284,Kindly assist to check why in loyalty log file include Payment Failed and Cancelled order.,Kindly assist to check why in loyalty log file include Payment Failed and Cancelled order - (Moderate Priority),"PRB0075294 and jira https://amwaycloud.atlassian.net/browse/IAD-4560 has been raised for the same.
Please track the same.",Kindly assist to check why in loyalty log file include Payment Failed and Cancelled order.-Kindly assist to check why in loyalty log file include Payment Failed and Cancelled order - (Moderate Priority),223
INC1691843,Kindly please assist to check why this ABO couldn't do a conversion membership.,ABO having error when do Conversion.,"@Muhammad Hazim Azmi,
Order: 10034903337 is cancelled by system due to awaiting payment.
And we could see user has placed conversion order: 10034913511 successfully.",Kindly please assist to check why this ABO couldn't do a conversion membership.-ABO having error when do Conversion.,224
INC1663637,"BackOrder# : (Original order )Please check date and release time of backorder.Let me know, Thank you",Please check back order release time for below orders,"Hello @[Nupporn Suvansombut]
BackOrder# : 206879359 (Original order 206542760)
206542760 is placed on 10/25/2023 6:43:02 PM
The backorder has been releasing on 10/30/23 12:02:27.229 PM.
dropped to kinesis on 10/30/23 1:56:03.289 PM.
Oct 30, 2023, 12:18:03 PM
So, this has been releasing manually and in logs ID won't be printed..
Thanks","BackOrder# : (Original order )Please check date and release time of backorder.Let me know, Thank you-Please check back order release time for below orders",225
INC1673582,Cannot be release back orderError: Failed to release backorders.,Cannot release back order,"The status of the SKU 125548V for the warehouse T01 is currently no Longer available, hence you are not able to release the backorder.
Once the stock is available then the release option shall be available.
Advised the caller to contact the team who updated the stock status and create a new incident if there is any issue further.",Cannot be release back orderError: Failed to release backorders.-Cannot release back order,225
INC1658222,Region: EIA [DO NOT DELETE THIS LINE]Please describe the issue here :- sales not reduced in EBS for these order,sales not reduced in EBS for these order# Dt: ..,"Events have been repushed for the orders.
Closing as per below update.",Region: EIA [DO NOT DELETE THIS LINE]Please describe the issue here :- sales not reduced in EBS for these order-sales not reduced in EBS for these order# Dt: ..,226
INC1664939,"Smart edit page was not sync any new update since Oct , pls check & fix the issue",Smart edit page was not sync any new update since Oct,"The issue occurred due to duplicate CMS ITEMS present in the system.
We checked the logs and found as attached .
We have removed the version from those duplicate items
After that sync started working.
As confirmed over MS teams, we would like to mark the Incident as resolved","Smart edit page was not sync any new update since Oct , pls check & fix the issue-Smart edit page was not sync any new update since Oct",227
INC1661986,"Please check ada why use can't promotion code ""500THB"" PRMTR78PRMTR78 - Selected ABOs and members who received the targeted communication are eligible to purchase any Amway Product up to , AP, use promotion code ""500THB"" to get discount THB","Please check ada why use can't promotion code ""500THB"" PRMTR78","ADA 1388115 is not having user group - PRMTR78 associated with his profile.
Hence user is not able use the promotion.
We have added the group as per the caller request.
Now user is able to use the coupon.
Closing this case as confirmed with @[Nalinporn Chalermsathan] over teams.","Please check ada why use can't promotion code ""500THB"" PRMTR78PRMTR78 - Selected ABOs and members who received the targeted communication are eligible to purchase any Amway Product up to , AP, use promotion code ""500THB"" to get discount THB-Please check ada why use can't promotion code ""500THB"" PRMTR78",228
INC1661474,"CCR : New stamp applied on Aug . How ever, the full pdf display wrong stamp, title and miss ada card issue date. Pls help to check this issue and fix the root cause.Pls help to check how many similar cases?ABO# Account Missing InfoStatus: GO Missing Information Required Action Country Status Due Date Received By Received DateSignature Adding Signature VN Complete :: PM vnm91129 :: PMSA88 SA88 VN Complete :: PM vnm91129 :: AM Party Missing InfoParty ID: Status: GO Party ID Missing Information Required Action Country Status Due Date Received By Received Date BTCTraining BTC Training VN Complete :: PM oMasheryClientId :: PM ADACard ADA Card VN Complete :: AM vnm91176 :: AM","BOSS_ADA CARD & BTC CARD_Wrong stamp, title and miss card issue date","We checked and found that the correct the full ABO form with updated stamp is coming at BOSS.
We suspect that there was some issue with the details coming from LMS or ada card information due to which it picked the old stamp based on condition.
I have attached the updated information and you can upload the same on BOSS.
For now, we would like to mark the Incident as resolved","CCR : New stamp applied on Aug . How ever, the full pdf display wrong stamp, title and miss ada card issue date. Pls help to check this issue and fix the root cause.Pls help to check how many similar cases?ABO# Account Missing InfoStatus: GO Missing Information Required Action Country Status Due Date Received By Received DateSignature Adding Signature VN Complete :: PM vnm91129 :: PMSA88 SA88 VN Complete :: PM vnm91129 :: AM Party Missing InfoParty ID: Status: GO Party ID Missing Information Required Action Country Status Due Date Received By Received Date BTCTraining BTC Training VN Complete :: PM oMasheryClientId :: PM ADACard ADA Card VN Complete :: AM vnm91176 :: AM-BOSS_ADA CARD & BTC CARD_Wrong stamp, title and miss card issue date",229
INC1644155,System should not allow ABO to create online return for service SKU's but for the below order ABO able to create online return for service SKU. Attached picture for reference and below are the details of return order.Order Number : Return Number : SKU : Description : APC to ABO Conversion Fee,System failed to restrict return creation for service SKU.,"As checked ,this conversion order was placed as an normal order due to which delivery charge was also applied and user was able to place return since it was placed as normal order.
For further RCA and fix of this issue, PRB0075115 is already raised and further progress can be tracked on mentioned PRB.
As a workaround , business can cancel this return request.
",System should not allow ABO to create online return for service SKU's but for the below order ABO able to create online return for service SKU. Attached picture for reference and below are the details of return order.Order Number : Return Number : SKU : Description : APC to ABO Conversion Fee-System failed to restrict return creation for service SKU.,230
INC1660665,"Please update the data of 104270KM everyday. We don't have any pending transaction now, please refresh the data and change the ATS = for all location.",Please update the data of 104270KM,"We checked and found that for the mentioned SKU and some other SKUs (104273KM), the stock level entry was not pushed for some warehouses initially.
For eg. for 104270KM, there are only 11 warehouse stock levels in Hybris that were pushed from EBS, however in the day-end feed we are receiving stocks for all 30 warehouses.
The same is with other SKUs for eg. 104273
Due to this the payload for those SKUs are not getting processed to Hybris, causing the events not updated in Hybris.
These configurations are needed at the time of product creation or new warehouse creation.
We have manually created the stocklevel for all the warehouses for the skus mentioned. After today's day end feed all the entries will be adjusted.
We would like to mark the Incident as resolved for now.
","Please update the data of 104270KM everyday. We don't have any pending transaction now, please refresh the data and change the ATS = for all location.-Please update the data of 104270KM",231
INC1683679,"Order not Reflect in RP But POS Status Showing ""INVOICED""","Order not Reflect in RP But POS Status Showing ""INVOICED"" - (Critical - System Outage)","Hi
The orders has been re-triggerred. Kindly check now.
Regards","Order not Reflect in RP But POS Status Showing ""INVOICED""-Order not Reflect in RP But POS Status Showing ""INVOICED"" - (Critical - System Outage)",232
INC1683963,"Order not Reflect in RP But POS Status Showing ""INVOICE""","Order not Reflect in RP But POS Status Showing ""INVOICE"" - (Critical - System Outage)","Hi
The orders has been re-triggerred. Kindly check now.
Regards","Order not Reflect in RP But POS Status Showing ""INVOICE""-Order not Reflect in RP But POS Status Showing ""INVOICE"" - (Critical - System Outage)",232
INC1682000,order number not reflect in RP and pos status is showing Invoiced.,order number not reflect in RP and pos status is showing Invoiced. - (Critical - System Outage),"There was an hybris issue with the business process for the orders from midnight 12 to today 12 PM therefore it cause an issue and orders does not reach FarEye.
Shipment was repushed for the orders from WM.
Orders has been repushed now.",order number not reflect in RP and pos status is showing Invoiced.-order number not reflect in RP and pos status is showing Invoiced. - (Critical - System Outage),232
INC1698954,SKU NO. :- 305166ID NOT SHOWING IN POS,SKU NO. :- 305166ID NOT SHOWING IN POS - (Critical - System Outage),Delta has been cleared. Kindly verify.,SKU NO. :- 305166ID NOT SHOWING IN POS-SKU NO. :- 305166ID NOT SHOWING IN POS - (Critical - System Outage),232
INC1647972,HD order completely shipped from RP but not reflect in Far Eye & showing status is Invoiced in POS/Hybris.,HD order completely shipped from RP but not reflect in Far Eye & showing status is Invoiced in POS/Hybris.,"Hi Team,
Due to infra issue order was not pushed to Fareye.
We have repushed the order now.
Order status is shipped.",HD order completely shipped from RP but not reflect in Far Eye & showing status is Invoiced in POS/Hybris.-HD order completely shipped from RP but not reflect in Far Eye & showing status is Invoiced in POS/Hybris.,232
INC1645370,"Please check, ADA after paid order why email not sending Khun Kumjud Phutoya ( k_kumjud@yahoo.co.th )","Please check, ADA after paid order why email not sending Khun Kumjud Phutoya ( k_kumjud@yahoo.co.th )","Hi @[Suparat Chompuwiset]
We have checked and find that order was placed on Oct 02, 2023 10:31:05
On 2nd Oct we have face system slowness which impacted the order
We are closing this INC as confirmed from @[Phongsiri Wongammarukhachok]
Thanks","Please check, ADA after paid order why email not sending Khun Kumjud Phutoya ( k_kumjud@yahoo.co.th )-Please check, ADA after paid order why email not sending Khun Kumjud Phutoya ( k_kumjud@yahoo.co.th )",233
INC1645977,Please assist to check as order did not generate as the payment was made.,"Payment successful, order failed","We have not received success response against the mentioned cart and hence it was cancelled.
""respCode"": ""4005"", ""respDesc"": ""Do not honor""
Caller confirmed to close the ticket.","Please assist to check as order did not generate as the payment was made.-Payment successful, order failed",234
INC1662034,Please assist to check payment deducted but conversion not successful.,"Payment deducted, conversion not successful","We have received two browser response within milliseconds due to which cart was not processed at that time.
FYI - multiple browser response is already handle at hybris end, since in this case, both response were response within milliseconds gaps , both were processed and issue was occurred.","Please assist to check payment deducted but conversion not successful.-Payment deducted, conversion not successful",234
INC1658287,"ABO came to the counter to do renewal for his dwonline *********** LIM WAH CHIN, but unable to do.Error: There was some unexpected error, please try again.",Cannot procced with renewal,"User #7014720137 doesn't have any default primary address set in the account. Please advise user to add primary address in the system to proceed for renewal.
please add an address and then try renewal again.
as per confirmation we are makring this as resolved ","ABO came to the counter to do renewal for his dwonline *********** LIM WAH CHIN, but unable to do.Error: There was some unexpected error, please try again.-Cannot procced with renewal",235
INC1702217,Same case has been resolved. Open case for information.,"Unable to access POS, BOSS.",Close notes copied from Parent Incident: when we have diverted the traffic from AWS lower Environment and GCP cloud Traffic to VA1 firewall issue got fixed. User confirmation has been obtained on issue resolution.,"Same case has been resolved. Open case for information.-Unable to access POS, BOSS.",236
INC1661938,"When we have open the Boss for search account , unknown error comes on screen , unable to work in Biss","Unable to access POS, BOSS.",Since we are not getting a response from the caller we are closing the ticket.,"When we have open the Boss for search account , unknown error comes on screen , unable to work in Biss-Unable to access POS, BOSS.",236
INC1702198,"Unable to access POS, BOSS. Reference .","Unable to access POS, BOSS. Reference .",Close notes copied from Parent Incident: when we have diverted the traffic from AWS lower Environment and GCP cloud Traffic to VA1 firewall issue got fixed. User confirmation has been obtained on issue resolution.,"Unable to access POS, BOSS. Reference .-Unable to access POS, BOSS. Reference .",236
INC1702219,Same case has been resolved. Open case for information.,"Unable to access POS, BOSS.",Close notes copied from Parent Incident: when we have diverted the traffic from AWS lower Environment and GCP cloud Traffic to VA1 firewall issue got fixed. User confirmation has been obtained on issue resolution.,"Same case has been resolved. Open case for information.-Unable to access POS, BOSS.",236
INC1702195,"Unable to access POS, BOSS. Reference .","Unable to access POS, BOSS.",Close notes copied from Parent Incident: when we have diverted the traffic from AWS lower Environment and GCP cloud Traffic to VA1 firewall issue got fixed. User confirmation has been obtained on issue resolution.,"Unable to access POS, BOSS. Reference .-Unable to access POS, BOSS.",236
INC1680120,ANZ Contact Centre for a short time - could not load any of the systems we work on. I received an error message for Outlook emails and an agent lost a call in Cisco Jabber - this lasted about minutes. Server issue maybe??,"Unable to access ASM, POS & BOSS, Outlook, Cisco Jabber",The issue happened for only 5 minutes and network team couldn't find any glitch.,"ANZ Contact Centre for a short time - could not load any of the systems we work on. I received an error message for Outlook emails and an agent lost a call in Cisco Jabber - this lasted about minutes. Server issue maybe??-Unable to access ASM, POS & BOSS, Outlook, Cisco Jabber",236
INC1700175,please find attached MDMS mapping,Found order been canceled in MDMS. Please assist to check is the order valid to claim voucher,"Hi @Wei Ying Wan,
Order # 10034360140 is valid order and user has done payment using CV and order status is completed. We could not found any issue from hybris end.
please confirm if still having any concerns.",please find attached MDMS mapping-Found order been canceled in MDMS. Please assist to check is the order valid to claim voucher,237
INC1645863,"hi team, please check if can cancel the order number. ABO do not successful make payment in online. and now want to try again renew.",cancel renewal cart,"As per the request, We have cancelled the order and ask user to renew.","hi team, please check if can cancel the order number. ABO do not successful make payment in online. and now want to try again renew.-cancel renewal cart",238
INC1641880,- and - are GOand in which is cancelled and is completed But refund is done for entire THB so in this case we need to cancel,Please cancel order,"Helo @[Phongsiri Wongammarukhachok]
203819797 has been cancelled and the negative signal is sent to magic
As confirmed by @[Chanchira Kaewdamrongchai] closing this incident
Thanks",- and - are GOand in which is cancelled and is completed But refund is done for entire THB so in this case we need to cancel-Please cancel order,238
INC1691892,Kindly please assist to cancel renewal cart as ABO have tried to do online but got some error at payment page. Now ABO wanted to renew her membership at counter.,Cancel renewal cart,"As checked, there is already awaiting payment renewal order created due to which user is unable to place another renewal order.
As requested, we have cancelled the order.
Closing the ticket as per confirmation received.",Kindly please assist to cancel renewal cart as ABO have tried to do online but got some error at payment page. Now ABO wanted to renew her membership at counter.-Cancel renewal cart,238
INC1687866,"Hi Team,ABO tried to renew her membership online but having issue with line connection when she at payment page. Now ABO wanted to do manual renewal at shop. Kindly help to cancel renewal cart.Thanks Regards,Hazim Azmi",Cancel renewal cart,"[16:09] Muhammad Hazim Azmi
Thanks Vishal Singh
[16:12] Muhammad Hazim Azmi
noted, next time I'll create a service request next time for for cancelling the renewal carts.","Hi Team,ABO tried to renew her membership online but having issue with line connection when she at payment page. Now ABO wanted to do manual renewal at shop. Kindly help to cancel renewal cart.Thanks Regards,Hazim Azmi-Cancel renewal cart",238
INC1660490,Kindly assist to cancel the renewal cart. ABO want to renew at counter ( )Error: Cannot process the cart. Please connect with Backoffice Manager.,Urgent :Cancel renewal cart,"Address not mapped with ABO: ********** account.
Guided caller to update the address and then try for renewal.
Caller updated the address & performed renewal.
Caller confirmed to close the incident.",Kindly assist to cancel the renewal cart. ABO want to renew at counter ( )Error: Cannot process the cart. Please connect with Backoffice Manager.-Urgent :Cancel renewal cart,238
INC1674370,"Staff couldn't confirm payment by selecting CV in POS screen for ABO# TRNG VN TUN (single party), pls check & fix the issue",Staff couldn't confirm payment by selecting CV in POS screen,"Close notes copied from Parent Incident: We have created PRB PRB0075926 for RCA of the issue.
As a workaround, with the help of MDMS team, VOUCHER ID is updated without space and now its working fine.
For now, we would like to mark the Incident as resolved and would request you to kindly track PRB for progress.
Incident 'INC1674370' closed based on closure of task 'INC1674920'
We have created PRB PRB0075926 for RCA of the issue.
As a workaround, with the help of MDMS team, VOUCHER ID is updated without space and now its working fine.
For now, we would like to mark the Incident as resolved and would request you to kindly track PRB for progress.
","Staff couldn't confirm payment by selecting CV in POS screen for ABO# TRNG VN TUN (single party), pls check & fix the issue-Staff couldn't confirm payment by selecting CV in POS screen",239
INC1686225,"Staff couldn't confirm payment by selecting CV in POS screen for multiple ABOs, pls refer the list in attachment file to check & fix the issue",Staff couldn't confirm payment by selecting CV in POS screen for multiple ABOs (3rd batch),"The data patch is done in https://amwaycloud.atlassian.net/browse/MAG-24861 .to remove the space in voucher id.
PRB PRB0075926 is attached with the incident for RCA . We request you to kindly track PRB for further progress.","Staff couldn't confirm payment by selecting CV in POS screen for multiple ABOs, pls refer the list in attachment file to check & fix the issue-Staff couldn't confirm payment by selecting CV in POS screen for multiple ABOs (3rd batch)",239
INC1674920,"Staff couldn't confirm payment by selecting CV in POS screen for multiple ABOs, pls check & fix the issue NGUYN TH NGC L TH KIM ANH",Staff couldn't confirm payment by selecting CV in POS screen for multiple ABOs,"We have created PRB PRB0075926 for RCA of the issue.
As a workaround, with the help of MDMS team, VOUCHER ID is updated without space and now its working fine.
For now, we would like to mark the Incident as resolved and would request you to kindly track PRB for progress.
","Staff couldn't confirm payment by selecting CV in POS screen for multiple ABOs, pls check & fix the issue NGUYN TH NGC L TH KIM ANH-Staff couldn't confirm payment by selecting CV in POS screen for multiple ABOs",239
INC1686020,"Staff couldn't confirm payment by selecting CV in POS screen for multiple ABOs, pls refer the list in attachment file to check & fix the issue",Staff couldn't confirm payment by selecting CV in POS screen for multiple ABOs (2nd batch),"
We checked and found that the voucher DIGICOOK SEP had space and was removed from MDMS.
On checking we found it is working fine and as confirmed over MS teams, we would like to mark the Incident as resolved.
We have attached PRB0075926 for RCA and a permanent fix of the issue and would request you to please track PRB for progress.
","Staff couldn't confirm payment by selecting CV in POS screen for multiple ABOs, pls refer the list in attachment file to check & fix the issue-Staff couldn't confirm payment by selecting CV in POS screen for multiple ABOs (2nd batch)",239
INC1686458,ADA Register as member Upgrade to ABO + eStarter Kits Resign,Why does system show Total Refund Amount as -?,"Hi @[Phongsiri Wongammarukhachok],
We have done the data fix and user was resigned successfully.
This issue due to human error from amway shop end There is no issue from hybris system.
Closing on confirmation from caller",ADA Register as member Upgrade to ABO + eStarter Kits Resign-Why does system show Total Refund Amount as -?,240
INC1686458,ADA Register as member Upgrade to ABO + eStarter Kits Resign,Why does system show Total Refund Amount as -?,"Hi @[Phongsiri Wongammarukhachok],
We have done the data fix and user was resigned successfully.
This issue due to human error from amway shop end There is no issue from hybris system.
Closing on confirmation from caller",ADA Register as member Upgrade to ABO + eStarter Kits Resign-Why does system show Total Refund Amount as -?,240
INC1669436,"Amway websiteThe below-mentioned pin code is showing as active in the system, but ADS is not able to place the order, and an error is showing. Services are not in the Range of Selected ,Please change the delivery AddressRequest you to please do activate the below PIN code for ordering.","The below-mentioned pin code is showing as active in the system, but ADS is not able to place the order, and an error is showing. Services are not in the Range","Cart had issues with products, there were out of stock products.
Removed the products now, please try to pay now.","Amway websiteThe below-mentioned pin code is showing as active in the system, but ADS is not able to place the order, and an error is showing. Services are not in the Range of Selected ,Please change the delivery AddressRequest you to please do activate the below PIN code for ordering.-The below-mentioned pin code is showing as active in the system, but ADS is not able to place the order, and an error is showing. Services are not in the Range",241
INC1655167,"Dear Team, Based on approval from NAM/SAM we have processed the return using the External Return Option and after processing the return request refund mode is showing BANK Transfer , but ADSP havnot update the bank details . You are requested to please check and transfer the amount in A/R account of ADSP. Also note that assign /inform IT Team to do changes in backend if bank details are updated in system then at the time of Processing the External Return system should select A/R option in mode of payment instead of Bank transfer. Kindly rectify this asap. This Order No is # , Order Date :- and is from Applications.",Business : Order to Cash : OTC - GRN Refund Not Received.,"Hi Team,
As checked with Nur Farah, this case already settled, since not amount in MDMS, then Finance team processed with bank transfer yesterday.
Hence, closing the incident.","Dear Team, Based on approval from NAM/SAM we have processed the return using the External Return Option and after processing the return request refund mode is showing BANK Transfer , but ADSP havnot update the bank details . You are requested to please check and transfer the amount in A/R account of ADSP. Also note that assign /inform IT Team to do changes in backend if bank details are updated in system then at the time of Processing the External Return system should select A/R option in mode of payment instead of Bank transfer. Kindly rectify this asap. This Order No is # , Order Date :- and is from Applications.-Business : Order to Cash : OTC - GRN Refund Not Received.",242
INC1660662,"gateway timeout in backoffice when i update promotion image.Yashpal Singh ChaharIn the given screenshot, fetching media is taking too much time(more than minute), causing gateway timeout in backoffice because media records are many. Backoffice application is not slow for any other operation.Can you please create ticket for this?so, i created it. please check attachment.",gateway timeout in backoffice when i update promotion image.,"RCA: Our internal team has analyzed the reported issue and couldn't replicate the gateway timeout issue.
They have discussed with SRE team and got confirmation from SRE, the actual query is not taking much time.
Gateway timeout might appear only when BO user is adding multiple media in small duration in between by searching the media without using advanced search.
Haven't found any area where this can be optimized further.
So, for faster searching on the DB it is advised to use advance search for the same.
Caler confirmed to close the incident.","gateway timeout in backoffice when i update promotion image.Yashpal Singh ChaharIn the given screenshot, fetching media is taking too much time(more than minute), causing gateway timeout in backoffice because media records are many. Backoffice application is not slow for any other operation.Can you please create ticket for this?so, i created it. please check attachment.-gateway timeout in backoffice when i update promotion image.",243
INC1697011,"Autoship placed under Secondary Applicant Profile Carley. Confirmation details was emailed to Primary Applicant Alan instead, previous autoship details are always sent to Carley.Can we get this checked out please and make sure that future Autoship notification placed under Carleys profile is sent to Carley carley.jamie13@gmail.com",Email Communication,"As checked, the mail was sent to the secondary party i.e. carley.jamie13@gmail.com.
We can't see any other mail in our logs.
Please convey the same to the IBO. Also, if the issue still exists, please ask for the email snip for further analysis.","Autoship placed under Secondary Applicant Profile Carley. Confirmation details was emailed to Primary Applicant Alan instead, previous autoship details are always sent to Carley.Can we get this checked out please and make sure that future Autoship notification placed under Carleys profile is sent to Carley carley.jamie13@gmail.com-Email Communication",244
INC1705027,"Hi Team,ISSUE:The payment deducted for order as per the deduction receipt provided by ABO SHARIFAH NURAMILIA BINTI SYED HUSSIN but order status cancelled.DETAILS:ABO/APC Details: SHARIFAH NURAMILIA BINTI SYED HUSSINOrder ID: ACTION REQUIRED:Kindly assist to check on the order payment history and refund process since the order is under cancelled status.ATTACHED FILE: YES.Thanks & Regards,Harsh",The payment deducted for order but order status cancelled.,"Hybris has received a response from 2c2p having ""respCode : 4093"" & ""respDesc : Trans Cannot be Completed"".
As hybris has not received a successful response from the payment provider (2c2p) the carts/orders were marked cancelled by the system jobs. Please check the screenshots attached for more details.
Kindly check with the finance team and initiate the refund for any deduction for order 100-10034742969.","Hi Team,ISSUE:The payment deducted for order as per the deduction receipt provided by ABO SHARIFAH NURAMILIA BINTI SYED HUSSIN but order status cancelled.DETAILS:ABO/APC Details: SHARIFAH NURAMILIA BINTI SYED HUSSINOrder ID: ACTION REQUIRED:Kindly assist to check on the order payment history and refund process since the order is under cancelled status.ATTACHED FILE: YES.Thanks & Regards,Harsh-The payment deducted for order but order status cancelled.",245
INC1682024,Hi Team please assist with the query. The below order is processed and payment is successful for the same. Still the order status shows PROCESSING_ERROR,Order : Order Status.,"Order has been processed, kindly verify.",Hi Team please assist with the query. The below order is processed and payment is successful for the same. Still the order status shows PROCESSING_ERROR-Order : Order Status.,245
INC1678776,Kindly update the status of above.. Status shows - processing error & Invoiced.. Req IT team to kindly look above case on priority.. As order value is 55K. Amount debited & order not processed status : Status: PROCESSING_ERROR & PV also updated but order not shipped due to some challenge. pls note : Since its huge amount ADSP wanted the order to be delivered & he cannot reorder. Wait for this refund for - working days. Kindly support,Order : Order Status.,"Business process was stuck for the order.
Same has been repushed.
Please check now.
Please feel free to raise new incident in case of any issue.",Kindly update the status of above.. Status shows - processing error & Invoiced.. Req IT team to kindly look above case on priority.. As order value is 55K. Amount debited & order not processed status : Status: PROCESSING_ERROR & PV also updated but order not shipped due to some challenge. pls note : Since its huge amount ADSP wanted the order to be delivered & he cannot reorder. Wait for this refund for - working days. Kindly support-Order : Order Status.,245
INC1665838,"had placed her last order, on 31st Oct towards midnight, to complete her % BBI qualification, but the Order is showing in the month of November, whereas the Order date is of 31st Oct. Screenshot below for your reference.Please check and repush the Order to October month, which will ensure that the ADS gets her commissions and BBI incentive also with Oct commission.",Order : Order Status.,"As checked, the order is placed on
Please find the attached screenshot.
There is no issue with order date but to different time-zone in Magic it is showing on 31st October.
As per magic- ""The ORD_DT is sent to MAGIC by Hybris and is in local time (IST). The AUDIT_CREATE_DTM is the server time (ETD). They are the same time but with a 9.5-hour offset (+ a couple minutes for network travel time en route), which is the difference between IST and EDT.""
","had placed her last order, on 31st Oct towards midnight, to complete her % BBI qualification, but the Order is showing in the month of November, whereas the Order date is of 31st Oct. Screenshot below for your reference.Please check and repush the Order to October month, which will ensure that the ADS gets her commissions and BBI incentive also with Oct commission.-Order : Order Status.",245
INC1681591,"ISSUE : Diamond unable to proceed the new registration since days. Prospect Details :Name : Nur rafidah jagatiswari Binti AbdullahIc Number : Phone Number : Email address : jegarabiah@gmail.comAddress : A--,Pangsapuri Mutiara, Persiaran Kesuma BeranangSponsor Details : ACTION REQUIRED : Please assist to check why diamond unable to register. Diamond had tried all the troubleshooting. ATTACHED FILE : Kindly refer to attached file for your references. Thanks & Regards, Laalitha",Diamond unable to proceed the new registration,"We have unfreezed the cart for the user now.
PRB0075321 is already in place for this.
We have advised the user to try registration now.
Marking the incident as resolved.","ISSUE : Diamond unable to proceed the new registration since days. Prospect Details :Name : Nur rafidah jagatiswari Binti AbdullahIc Number : Phone Number : Email address : jegarabiah@gmail.comAddress : A--,Pangsapuri Mutiara, Persiaran Kesuma BeranangSponsor Details : ACTION REQUIRED : Please assist to check why diamond unable to register. Diamond had tried all the troubleshooting. ATTACHED FILE : Kindly refer to attached file for your references. Thanks & Regards, Laalitha-Diamond unable to proceed the new registration",246
INC1695842,EBSI have only two peace of sku milk thistle on but this invoice is cancelled (invoice no ) on same date and reorder again order but I check the inventory not minus till now please check this issue and rectify asap.,I have only two peace of sku milk thistle on but this invoice is cancelled (invoice no ) on same date and reorder again ord,"Events were already triggered from hybris.
And also order has reached EBS now.",EBSI have only two peace of sku milk thistle on but this invoice is cancelled (invoice no ) on same date and reorder again order but I check the inventory not minus till now please check this issue and rectify asap.-I have only two peace of sku milk thistle on but this invoice is cancelled (invoice no ) on same date and reorder again ord,247
INC1691258,Unable to load the Artistry Go Vibrant Cream on the cart summary when added for the IBO to view.Artistry Go Vibrant Cream added to shopping cart but unable to change quantity,Issue loading Artistry Go Vibrant Cream on the website,"Close notes copied from Parent Incident: As checked this issue was happening due to the variant name and variant value having null values.
If the child variant name and variant value will have a null value then it will affect the base product which is what happening in this case.
After getting confirmation from your end over teams,
We are proceeding to mark this incident as resolved.
Do let us know if anything else is required.
Incident 'INC1691258' closed based on closure of task 'INC1691036'
As checked this issue was happening due to the variant name and variant value having null values.
If the child variant name and variant value will have a null value then it will affect the base product which is what happening in this case.
After getting confirmation from your end over teams,
We are proceeding to mark this incident as resolved.
Do let us know if anything else is required.",Unable to load the Artistry Go Vibrant Cream on the cart summary when added for the IBO to view.Artistry Go Vibrant Cream added to shopping cart but unable to change quantity-Issue loading Artistry Go Vibrant Cream on the website,248
INC1660621,inventory is not featuring in POS. 124212ID .......... Qty.,inventory is not featuring in POS. 124212ID .......... Qty.,"Delta has been cleared, kindly verify now.",inventory is not featuring in POS. 124212ID .......... Qty.-inventory is not featuring in POS. 124212ID .......... Qty.,249
INC1699212,amway websiteADR is not able to sponsor PCIt shows user is not authorised for sponsorship.Also while login through web my ID shows PC.,"ADR is not able to sponsor PCIt shows user is not authorised for sponsorship.Also while login through web my ID shows PC. - Devi, Vaishno & Sin",Required sync and it has been done please ask user to try again.,"amway websiteADR is not able to sponsor PCIt shows user is not authorised for sponsorship.Also while login through web my ID shows PC.-ADR is not able to sponsor PCIt shows user is not authorised for sponsorship.Also while login through web my ID shows PC. - Devi, Vaishno & Sin",250
INC1660514,Credit Note not flow into EBS,Credit Note not flow into EBS,"Hi Team,
Shipped event was not triggered for the orders.
Business process retriggered for the order and shipped event sent to EBS.
Now order is closed in EBS.
Hence, closing the incident.",Credit Note not flow into EBS-Credit Note not flow into EBS,251
INC1689815,"Please assist to check as ABO LEE WAI YEK claims that she had place a promotional order to entitle for GWP of choices.ABO claims that she had added Hydrating Heroes Trial Kit () (worth RM42/B$), but not reflected to order.Kindly please confirm if ABO had added in or not from your end.",No GWP in order,"The sku 318900 was not added while making the purchase, please refer to the screenshot attached and let us know for any further detail.","Please assist to check as ABO LEE WAI YEK claims that she had place a promotional order to entitle for GWP of choices.ABO claims that she had added Hydrating Heroes Trial Kit () (worth RM42/B$), but not reflected to order.Kindly please confirm if ABO had added in or not from your end.-No GWP in order",252
INC1680906,"Please assist to check as the order placed by ABO, the GWP is different from what is offered based on promotion.",GWP issue for order,"As checked order 10033753053 GWP user has got the product 318904 & CXV5886 which are child sku's of 318901
and these changes are done by gujeong and this was working as expected and changes has been done by business nothing has been done from hybris end
Hence we are marking this as closed after confirmation from caller","Please assist to check as the order placed by ABO, the GWP is different from what is offered based on promotion.-GWP issue for order",252
INC1651322,APC made order on 2nd Sep which include APC to ABO conversion. This was not capture in MDMS.Then on 3rd Sep Order was made for APC to ABO conversion fees.Why system did not able to capture the 1st APC to ABO conversion on 2nd Sep ?,Double order for APC to ABO Conversion,"As checked, 2nd order was the conversion order which was placed by going on to the conversion page and 1st order # 10032497312 was a normal order which was placed by adding the same SKU in the cart which is used for conversion of the user from APC to ABO. Since this was placed as an normal order , renewal was not done for this user.
This issue was occurred due to there was issue in product configuration. as for service SKU's , IsSelfPurchase flag should be disabled.
We have already informed the business to disable this flag so that this issue will not occur in future orders.
",APC made order on 2nd Sep which include APC to ABO conversion. This was not capture in MDMS.Then on 3rd Sep Order was made for APC to ABO conversion fees.Why system did not able to capture the 1st APC to ABO conversion on 2nd Sep ?-Double order for APC to ABO Conversion,253
INC1670099,not showing while ordering,not showing while ordering,We can see product is visible in POS,not showing while ordering-not showing while ordering,254
INC1666532,SOP Profile Search page. No Profiles found with search criteria. abo.please check and fix,SOP Profile Search page. No Profiles found with search criteria.,"SOP Profiles can be found, we have done data fix.
due to the missing party id as in this user secondary applicant was deleted so change in profile.
Closing this case as confirmed with @[Phongsiri Wongammarukhachok] over teams chat.",SOP Profile Search page. No Profiles found with search criteria. abo.please check and fix-SOP Profile Search page. No Profiles found with search criteria.,255
INC1645522,Sop Profile search page No Profiles found. member no.Please check and fix.,Sop Profile search page No Profiles found.,"Hi @[Petcharat Wangkiri]
DataFix :We have done the data fix as requested for the profile by adding party id in SOP profile
RCA : The issue was due to party id missing in the userprofile due to the profile change
Closing as confirmed from @[Phongsiri Wongammarukhachok]
Thanks
",Sop Profile search page No Profiles found. member no.Please check and fix.-Sop Profile search page No Profiles found.,255
INC1675350,"amway website313500ID-Natural B with Yeast-post login in amway website it is not showing , it is showing Natural B with YeastItem number : 308464ID sku id please rectify this issues.","post login in amway website it is not showing , it is showing Natural B with YeastItem number","Hi Team
Please refer the screenshot , i am able to search the SKU 313500ID post login and i also tried searching by the name and it was coming in results. Kindly verify and let us know in case of any concerns.","amway website313500ID-Natural B with Yeast-post login in amway website it is not showing , it is showing Natural B with YeastItem number : 308464ID sku id please rectify this issues.-post login in amway website it is not showing , it is showing Natural B with YeastItem number",256
INC1689704,BOPIS Order not closed. but OTP successfully verified.,BOPIS Order not closed. but OTP successfully verified.,Order has repaired. Kindly verify.,BOPIS Order not closed. but OTP successfully verified.-BOPIS Order not closed. but OTP successfully verified.,257
INC1663683,"Dear Team, Please find the below details - Incorrect Annual Sales Report on Website. One PC Order not showing and not add in annual sales criteria report. Please do the Needful.. ADSP # KHAMBHAYATA, RAJESH AMRITLALSR# PC # PC Name Order Date Order # Order Amount KHAMBHAYTA, ACHYUT RAJESH .. TALSANIYA, MEGHNA CHIRAG .. Total Purchase in PC Annual Sales Criteria Report.",Technology: Business Reports: Incorrect Annual Sales Report on Website.,"ASC has been updated, kindly verify now.","Dear Team, Please find the below details - Incorrect Annual Sales Report on Website. One PC Order not showing and not add in annual sales criteria report. Please do the Needful.. ADSP # KHAMBHAYATA, RAJESH AMRITLALSR# PC # PC Name Order Date Order # Order Amount KHAMBHAYTA, ACHYUT RAJESH .. TALSANIYA, MEGHNA CHIRAG .. Total Purchase in PC Annual Sales Criteria Report.-Technology: Business Reports: Incorrect Annual Sales Report on Website.",258
INC1658146,"Dear Team, Please assist in sharing the registration contract of the below ADSP.",Technology : Hybris Issues : Hybris Registration : Contract download not working on registration confirmation page.,Please find the attached registration contract .,"Dear Team, Please assist in sharing the registration contract of the below ADSP.-Technology : Hybris Issues : Hybris Registration : Contract download not working on registration confirmation page.",259
INC1648627,"Dear Team, Kindly share contract registration copy of ADSP# . As it is not available in Documents option.",Technology : Hybris Issues : Hybris Registration : Contract download not working on registration confirmation page.,"Please find the registration contract for ADSP# .
Please feel free to raise new incident in case of any issue.","Dear Team, Kindly share contract registration copy of ADSP# . As it is not available in Documents option.-Technology : Hybris Issues : Hybris Registration : Contract download not working on registration confirmation page.",259
INC1641629,"order paid by cash on Sep , :: AMBut ABO can cancel by herself right after Sep , :: AM* Order Number :* Order Date & time : Sep , ::* PIF Cash 610010259_20230907-Sep , :: AM ,,. ACCEPTED*Cancel By : L TH KIM CNG*Cancel Date/Time : Sep , :: AM=> pls help to check for this issue",Orders are paid in cash but ABo can cancel immediately afterwards,"
We checked and found that the user had clicked cancel at the same time when the payment was taken at POS.
Due to this multiple processes ran simultaneously, ie. payment capture, response capture, order process and cancel process.
By the time, the order was yet to confirm , the order was cancelled already through cancel process.
2023-09-07T03:50:43,363+00:00 | [INFO] [hybrisHTTP40] [LynxVietnamPaymentUpdateCommandHook] 119220706 | Setting cart payment status as PAID for order number : 500-610010259
2023-09-07T03:50:52,297+00:00 | [DEBUG] [hybrisHTTP10] [DefaultLynxOrderCancelService] [127.0.0.6] 119220706-500-610028436 | OrderCancel: Inside DefaultLynxOrderCancelService.requestOrderCancel method for cancellation of order 500-610010259
Both the actions have microseconds difference and hence this happened due to user error.
We can see the credit voucher is provided to the user.
For now, we would like to mark the Incident as resolved.","order paid by cash on Sep , :: AMBut ABO can cancel by herself right after Sep , :: AM* Order Number :* Order Date & time : Sep , ::* PIF Cash 610010259_20230907-Sep , :: AM ,,. ACCEPTED*Cancel By : L TH KIM CNG*Cancel Date/Time : Sep , :: AM=> pls help to check for this issue-Orders are paid in cash but ABo can cancel immediately afterwards",260
INC1689838,"order paid on Dec , but status was cancelled now DecABO sai that they did not pressed button to Cancel order, but system shows this order was cancelled by ABO ==> pls help to check for this issue*Payment details*PIF Domestic Card 970405xxx7441610501901_20231204-Dec , :: PM ,,. ACCEPTED*CANCEL details*Cancel By : NGUYN TH MINH LCCancel Date/Time ; Dec , :: AM","Order paid , but status was cancelled now","
We checked and found that the order is cancelled due to declineconsignmententryevent sent from RP/BY team.
Below is the payload recieved from RP/BY
{
""eventInfo"": {
""context"": {
""originSourceApplication"": ""WMS"",
""originSourceTimestamp"": ""2023-12-04T20:39:12.012-05:00"",
""originSourceEventId"": ""00000000000017688285"",
""originEntityType"": ""LineDisposition""
},
""sourceTimestamp"": ""2023-12-04T20:39:20.042-05:00"",
""isoCountryCode"": ""VN"",
""entityId"": ""00000000000017688285"",
""sourceHost"": ""bundle-jda-wms-deployment-85cbd4449-l92gw"",
""sourceApplication"": ""webMethods"",
""sourceEventId"": ""35ad93b2-3d84-4e38-9a79-adfb930bcfec"",
""entityType"": ""LineDisposition"",
""eventType"": ""LineDisposition""
},
""entity"": {
""AmGlDocs.Order:OrderUDM"": {
""EventInfo"": {
""EventID"": ""00000000000017688285"",
""SourceTransactionContextID"": ""wm64af89bc8-6c61-4278-9420-5498eac592bf"",
""SourceTimestamp"": ""2023-12-04T20:39:12.012-05:00"",
""PublishTimestamp"": ""2023-12-05 01:39:12.247"",
""SourceApplication"": ""WMS"",
""SourceIntegrationID"": ""I873"",
""SourceHost"": ""10.132.77.132"",
""SourceUser"": ""wmsdeveloper"",
""AmwayCountryCode"": ""500"",
""BusinessKeys"": [
{
""Key"": ""ToApplication"",
""Value"": ""OAEBS2-OMS""
}
],
""SourceIntegrationEnvironment"": {
""Name"": ""UNKNOWN"",
""Level"": ""UNKNOWN"",
""Host"": ""bundle-jda-wms-deployment-85cbd4449-l92gw""
}
},
""OrderHeader"": {
""Country"": ""500"",
""Order"": ""A500-610501901-0"",
""Warehouse"": ""60031"",
""BackOrderRequested"": ""0"",
""OriginalOrder"": ""610501901"",
""SourceTransactionCode"": ""00000000000017688285"",
""webmTransactionDate"": ""2023-12-05 01:39.12.248"",
""PublishingApplication"": ""WMS""
},
""OrderLines"": [
{
""Order"": ""A500-610501901-0"",
""OrderLine"": ""000"",
""Warehouse"": ""60031"",
""item"": ""#309402"",
""OrderedItemQuantity"": ""000000001"",
""ItemActualQuantity"": ""000000000"",
""BaseItemRevision"": """",
""SourceTransactionCode"": ""00000000000017688285"",
""webmTransactionDate"": ""2023-12-05 01:39.12.248"",
""PublishingApplication"": ""WMS""
}
]
}
}
}
Attached is the entry in hybris for the order.
The amount is refunded as credit voucher already.
For now, we would like to mark the Incident as resolved","order paid on Dec , but status was cancelled now DecABO sai that they did not pressed button to Cancel order, but system shows this order was cancelled by ABO ==> pls help to check for this issue*Payment details*PIF Domestic Card 970405xxx7441610501901_20231204-Dec , :: PM ,,. ACCEPTED*CANCEL details*Cancel By : NGUYN TH MINH LCCancel Date/Time ; Dec , :: AM-Order paid , but status was cancelled now",261
INC1651164,"order paid, but was canceled now, CV is open for NGUYEN THI HONG=> pls hel[pt to check and fix this issue- - - October , - ,,. - ,,.- R - - OpenOrder contains PRM gift inside KM white tea toothpaste set - Qty: 124107VN Glister Multi-Action Toothpaste (Mini) - Qty : *PRM code*APR3737_PHASE3 : Offer : When you buy Glister white tea toothpaste and Glister multi-purpose toothpaste 200g (SKU ), GET FREE multi-purpose toothpaste 50g (Mini) Offer : When you buy Toothpaste Glister multi-purpose toothpaste 200g (SKU ), FREE multi-purpose toothpaste 50g (Mini)","Order paid, but was cancelled now, CV is open","We checked and found that the order was picked at by awaitingordercancellation job and was in queue to be cancelled and at that time only user made the payment at Oct 13, 2023 12:01:33 AM
As the order was picked by job, it is cancelled.
As CV is released, no refund is required from onepay.
for now, we would like to mark the Incident as resolved.","order paid, but was canceled now, CV is open for NGUYEN THI HONG=> pls hel[pt to check and fix this issue- - - October , - ,,. - ,,.- R - - OpenOrder contains PRM gift inside KM white tea toothpaste set - Qty: 124107VN Glister Multi-Action Toothpaste (Mini) - Qty : *PRM code*APR3737_PHASE3 : Offer : When you buy Glister white tea toothpaste and Glister multi-purpose toothpaste 200g (SKU ), GET FREE multi-purpose toothpaste 50g (Mini) Offer : When you buy Toothpaste Glister multi-purpose toothpaste 200g (SKU ), FREE multi-purpose toothpaste 50g (Mini)-Order paid, but was cancelled now, CV is open",261
INC1671511,"After ABO enters the credit card and the OTP, the payment is successful. However, it does not goes to the confirmation page but show this error instead. The ABO is using UOB card for the payment.",ABO encountered attached error when trying to make a payment,PRB0075735 has been raised for the RCA and further progress can be tracke via PRB as per confirmation we are makring this as resolved ,"After ABO enters the credit card and the OTP, the payment is successful. However, it does not goes to the confirmation page but show this error instead. The ABO is using UOB card for the payment.-ABO encountered attached error when trying to make a payment",262
INC1686361,Late reflect orders in POS Please check the issue order no.,Late reflect orders in POS Please check the issue order no.,"Both Hybris and POS is showing time
",Late reflect orders in POS Please check the issue order no.-Late reflect orders in POS Please check the issue order no.,263
INC1681795,Order Not Reflecting in FarEye,Order Not Reflecting in FarEye,"There was an hybris issue with the business process for the orders from midnight 12 to today 12 PM therefore it cause an issue and orders does not reach FarEye.
Shipment was repushed for the orders from WM.
Orders has been repushed now.",Order Not Reflecting in FarEye-Order Not Reflecting in FarEye,264
INC1665183,Not Reflecting in Fareye.,Not Reflecting in Fareye.,"Order has been repushed.
Now reflected in Fareye.",Not Reflecting in Fareye.-Not Reflecting in Fareye.,264
INC1681629,FAREYE / POSORDERS ARE NOT REFLECTING FAREYE /,ORDERS ARE NOT REFLECTING FAREYE,"There was an hybris issue with the business process for the orders from midnight 12 to today 12 PM therefore it cause an issue and orders does not reach FarEye.
Shipment was repushed for the orders from WM.
Orders has been repushed now.",FAREYE / POSORDERS ARE NOT REFLECTING FAREYE /-ORDERS ARE NOT REFLECTING FAREYE,264
INC1665821,registration on web // but still unable to order. status on bos system Document not Received please fix,registration on web // but still unable to order.,"Hi Chananchida Prasitsuwan,
We have checked the issue and data fix has been done.
The user was not able to place the order as there were blocks on user's account.
The Order process was stuck, and we have retriggered the order-process and now user will be able to place the order.
The Issue might have occurred due to the scale in activity.
Marking this as resolved as confirmed by you.
Thanks",registration on web // but still unable to order. status on bos system Document not Received please fix-registration on web // but still unable to order.,265
INC1647920,Order Statas in POS Payment Capture But Invice & packlist & Label Are Relese in RP.,Order Statas in POS Payment Capture But Invice & packlist & Label Are Relese in RP.,"Hi Team,
Due to infra issue order was not pushed to Fareye.
We have repushed the order now.
Order status is shipped.",Order Statas in POS Payment Capture But Invice & packlist & Label Are Relese in RP.-Order Statas in POS Payment Capture But Invice & packlist & Label Are Relese in RP.,266
INC1659888,"Kindly assist as ABO reported that her downline was unable to make payment (normal order) by using HSBC credit card under , using phone. However, downline have cleared browsing history data from her handphone.Amway ID : PW : kiewchouming1 ABO/APC Details : KIEW FOO PINGAttached the SS for the investigationsError: There is some configuration issues. Please contact your administrator.",APC unable to make the payment using card,"As we have checked for the given ***************** and found Authorization failed as transaction is not enabled for the selected card
Please contact your bank to activate transactions for your selected card. Screenshot has been attached for reference.
Closing as per confirmation.","Kindly assist as ABO reported that her downline was unable to make payment (normal order) by using HSBC credit card under , using phone. However, downline have cleared browsing history data from her handphone.Amway ID : PW : kiewchouming1 ABO/APC Details : KIEW FOO PINGAttached the SS for the investigationsError: There is some configuration issues. Please contact your administrator.-APC unable to make the payment using card",267
INC1701080,"Please assist to check and advise as the APC is facing issues to confirm the payment for the orders made.APC chooses the bank on FPX (UOB BANK) and bank portal sends an OTP to confirm the payment to be released to Amway.APC claims that she receives the OTP after the time expires on bank's end to insert OTP.Card number: 543311xxxxxx1363APC will send in more attachments, please check on this meanwhile.",Delay in receiving OTP for payment confirmation,"For delay in receiving OTP Kindley check with bank. As OTP has been sent by issuer/bank only.
Hybris has no role in OTP service here.","Please assist to check and advise as the APC is facing issues to confirm the payment for the orders made.APC chooses the bank on FPX (UOB BANK) and bank portal sends an OTP to confirm the payment to be released to Amway.APC claims that she receives the OTP after the time expires on bank's end to insert OTP.Card number: 543311xxxxxx1363APC will send in more attachments, please check on this meanwhile.-Delay in receiving OTP for payment confirmation",268
INC1651441,"orders were not reached to RP WH , pls check & fix the issue urgently",Orders were not reached to RP WH,"All the orders are available in RP.
As per below comments, no action has been taken by any team.","orders were not reached to RP WH , pls check & fix the issue urgently-Orders were not reached to RP WH",269
INC1702662,"Order# was not reached to RP WH , pls check & fix the issue",Order was not reached to RP WH,"We checked and found that city name was incorrect for the given order.
We updated the address and pushed the event again.
Order is processed to downline system now.
We would like to mark the incident as resolved.
Do reach out to us in case of any query.","Order# was not reached to RP WH , pls check & fix the issue-Order was not reached to RP WH",269
INC1684380,"Order# was not reached to BY WH , pls check & fix the issue",Order was not reached to BY WH,"We checked and found that city name was incorrect for the given order.
Earlier hiệphoà option was provided to choose the address from MDMS, therefore this field was coming with hiệphoà and not hiệphòa.
We updated the address and pushed the event again.
Order is processed to downline system now.
","Order# was not reached to BY WH , pls check & fix the issue-Order was not reached to BY WH",269
INC1651240,"Order# was not reached BY WH , pls check & fix the issue",Order was not reached BY WH,Team has confirmed that order has reached to BY.,"Order# was not reached BY WH , pls check & fix the issue-Order was not reached BY WH",269
INC1697277,"Order# was not reached to RP WH , pls check & fix the issue",Order was not reached to RP WH,"As per comment from RP team, there was no issue at their end and also from Hybris the events were processed.
We would like to mark the Incident as resolved","Order# was not reached to RP WH , pls check & fix the issue-Order was not reached to RP WH",269
INC1685605,ADA. PL. sop flex SKU. Phytomix Powder Acerola-C Line Id : .Please remove the green check mark for November .,SOP flex mark profile is invalid.,"Hi @Kochaporn Chummanee,
Sop subscription element for the month of november has been updated as per the request.
Closing on confirmation from caller",ADA. PL. sop flex SKU. Phytomix Powder Acerola-C Line Id : .Please remove the green check mark for November .-SOP flex mark profile is invalid.,270
INC1657117,Profile sop flex not correct ADA. PL. wants to be corrected as follows..SKU. Nutrilite All Plant Protein size 450g Subscription Id : Edit: Adjusted the number for September to number and adjusted it for the 6th time in November ..SKU. Banana scented body key Weight control food Subscription Id : Edit: Adjusted the number for September to number and adjusted it for the 6th time in October .,Profile sop flex not correct.,"HI Kochaporn Chummanee,
We have fixed the elements as per the request.
All the points mentioned by you have been fixed.
Marking this as resolved as confirmed by @[Audchareeya Rodphai].
Thanks",Profile sop flex not correct ADA. PL. wants to be corrected as follows..SKU. Nutrilite All Plant Protein size 450g Subscription Id : Edit: Adjusted the number for September to number and adjusted it for the 6th time in November ..SKU. Banana scented body key Weight control food Subscription Id : Edit: Adjusted the number for September to number and adjusted it for the 6th time in October .-Profile sop flex not correct.,270
INC1686250,"Order no. by sop type sku. why the system not mark sop line id., please check root cause.",Profile sop flex not correct.,"Hi Kochaporn Chummanee，
PRB0075972 we have raised this for monitoring and also for the root cuase analysis.
Any more occurences will be analysed under PRB0075972.
Please confirm if we can close the INC.
Closing this case as confirmed with @[Phongsiri Wongammarukhachok] over teams chat.
Regards,
Aimee M Zhou ","Order no. by sop type sku. why the system not mark sop line id., please check root cause.-Profile sop flex not correct.",270
INC1686250,"Order no. by sop type sku. why the system not mark sop line id., please check root cause.",Profile sop flex not correct.,"Hi Kochaporn Chummanee，
PRB0075972 we have raised this for monitoring and also for the root cuase analysis.
Any more occurences will be analysed under PRB0075972.
Please confirm if we can close the INC.
Closing this case as confirmed with @[Phongsiri Wongammarukhachok] over teams chat.
Regards,
Aimee M Zhou ","Order no. by sop type sku. why the system not mark sop line id., please check root cause.-Profile sop flex not correct.",270
INC1687431,"AMWAY WEBSITE/BOSSDear Team,Verified Email ID Number Showing as Not-verified , requested you to please rectify this issue asap.","Dear Team,Verified Email ID Number Showing as Not-verified , requested you to please rectify this issue asap.","Email id has been validated, kindly verify.","AMWAY WEBSITE/BOSSDear Team,Verified Email ID Number Showing as Not-verified , requested you to please rectify this issue asap.-Dear Team,Verified Email ID Number Showing as Not-verified , requested you to please rectify this issue asap.",271
INC1669417,"PC is trying to convert into ADSP, but he got error mobile is already in use .Mobile number showing as not verified in boss.Kindly verify the mobile number for their further process.screenshot is also attached for your reference.",Technology: Verified Mobile Number Showing as Not-verified., Phone number has been updated please ask user to now try check and try again.,"PC is trying to convert into ADSP, but he got error mobile is already in use .Mobile number showing as not verified in boss.Kindly verify the mobile number for their further process.screenshot is also attached for your reference.-Technology: Verified Mobile Number Showing as Not-verified.",271
INC1699329,"amway websiteDear Team, Verified Mobile Number & Email ID Showing as Not-verified , please look into this & do the needful asap. Thanks","Dear Team, Verified Mobile Number & Email ID Showing as Not-verified , please look into this & do the needful asap. Thanks",Email id and mobile number has been verified please verify the same.,"amway websiteDear Team, Verified Mobile Number & Email ID Showing as Not-verified , please look into this & do the needful asap. Thanks-Dear Team, Verified Mobile Number & Email ID Showing as Not-verified , please look into this & do the needful asap. Thanks",271
INC1695260,"Dear team, Customer mobile is showing not verified after the verification due to we unable to convert PC to ADR unable to convert in ADR because mobile is not verified",Technology: Verified Mobile Number Showing as Not-verified.,"Phone number has been validated for the user.
Please ask user to try now.","Dear team, Customer mobile is showing not verified after the verification due to we unable to convert PC to ADR unable to convert in ADR because mobile is not verified-Technology: Verified Mobile Number Showing as Not-verified.",271
INC1660094,"Hi Team, Please assist with the query. PC changed the mobile number but the same shows not verified in system my mobile no verification is already done but In system showing that mobile no is not verified so resolve this issue, Today I already have change mobile no but stil it is showing that mobile no is not verified",Technology: Verified Mobile Number Showing as Not-verified.,"Phone number has been validated, kindly check now.","Hi Team, Please assist with the query. PC changed the mobile number but the same shows not verified in system my mobile no verification is already done but In system showing that mobile no is not verified so resolve this issue, Today I already have change mobile no but stil it is showing that mobile no is not verified-Technology: Verified Mobile Number Showing as Not-verified.",271
INC1661245,"Hi Team, Please check ADSP has updated his mobile number# , however it is showing not verified, As checked mobile number has been updated on 22nd Oct'. Please check and help to resolve the complaint.",Technology: Verified Mobile Number Showing as Not-verified.,Mobile number has been validated please check the same .,"Hi Team, Please check ADSP has updated his mobile number# , however it is showing not verified, As checked mobile number has been updated on 22nd Oct'. Please check and help to resolve the complaint.-Technology: Verified Mobile Number Showing as Not-verified.",271
INC1652324,"In the below-mentioned case, the ADS is unable to Verified his mobile number and is getting a Verification Pending error every time, whereas he has tried mobile number verification several times. Error screenshot attached for your reference.",Technology: Verified Mobile Number Showing as Not-verified.,"ABO number is verified now. Please ask ABO to clear the browser cache, history and then check again. if issue persist please let us know with error screen shot.","In the below-mentioned case, the ADS is unable to Verified his mobile number and is getting a Verification Pending error every time, whereas he has tried mobile number verification several times. Error screenshot attached for your reference.-Technology: Verified Mobile Number Showing as Not-verified.",271
INC1678884,"BOSS, AMWAY WEBSITEDear Team, Verified Mobile Number & Email ID Showing as Not-verified , requested you to please check this and rectify this issues..","Dear Team, Verified Mobile Number & Email ID Showing as Not-verified , requested you to please check this and rectify this issues",Email id has been validated please ask user to verify the same.,"BOSS, AMWAY WEBSITEDear Team, Verified Mobile Number & Email ID Showing as Not-verified , requested you to please check this and rectify this issues..-Dear Team, Verified Mobile Number & Email ID Showing as Not-verified , requested you to please check this and rectify this issues",271
INC1653681,"amway websiteDear Team, PC Customer Verified Mobile Number & Email ID Showing as Not-verified. PC try to verify the details it is showing error that:- Mobile Number & Email ID you entered is already in use. ID # - KUSHWAHA, CHHAYAEmail ID # chhaya83k@gmail.com","Dear Team, PC Customer Verified Mobile Number & Email ID Showing as Not-verified. PC try to verify the details it is showing error that:- Mobile Number","Phone number has been verified, please ask user to check now.","amway websiteDear Team, PC Customer Verified Mobile Number & Email ID Showing as Not-verified. PC try to verify the details it is showing error that:- Mobile Number & Email ID you entered is already in use. ID # - KUSHWAHA, CHHAYAEmail ID # chhaya83k@gmail.com-Dear Team, PC Customer Verified Mobile Number & Email ID Showing as Not-verified. PC try to verify the details it is showing error that:- Mobile Number",271
INC1645209,"PC is trying to become an ADSP, but in first contact verification stage, mobile number showing as not verified, please do verify their mobile number for their further process.screenshot is also attached for your reference.and when ADSP tries to verify mobile number itself, error appears as mobile number is already exist.",Technology: Verified Mobile Number Showing as Not-verified.,"Phone number has been verified, kindly verify now.","PC is trying to become an ADSP, but in first contact verification stage, mobile number showing as not verified, please do verify their mobile number for their further process.screenshot is also attached for your reference.and when ADSP tries to verify mobile number itself, error appears as mobile number is already exist.-Technology: Verified Mobile Number Showing as Not-verified.",271
INC1640198,"RC placed order for herself, but order for display her ABO Sponsor : & * RC # Ngo Dinh Haabo sponsor : VO THI ANH TUYET==> POS display ""order for "" incorrect as belowOrder By Order By Name NGO DINH HAOrder For7017997285Order For Name VO THI ANH TUYETVolume To Volume To Name VO THI ANH TUYET* RC # DEAR PHAM THI MENabo sponsor : VO THI ANH TUYET==> POS display ""order for "" incorrect as belowOrder By Order By Name DEAR PHAM THI MENOrder For Order For Name VO THI ANH TUYETVolume To Volume To NameVO THI ANH TUYET==> pls help to check and fix for this issue","RC placed order for herself, but order for display her ABO Sponsor : &","The datafix is applied to the orders below.
PRB0074667 is attached to the PRB for the RCA and permanent fix of the issue.
For now, we would like to mark the incident as resolved
","RC placed order for herself, but order for display her ABO Sponsor : & * RC # Ngo Dinh Haabo sponsor : VO THI ANH TUYET==> POS display ""order for "" incorrect as belowOrder By Order By Name NGO DINH HAOrder For7017997285Order For Name VO THI ANH TUYETVolume To Volume To Name VO THI ANH TUYET* RC # DEAR PHAM THI MENabo sponsor : VO THI ANH TUYET==> POS display ""order for "" incorrect as belowOrder By Order By Name DEAR PHAM THI MENOrder For Order For Name VO THI ANH TUYETVolume To Volume To NameVO THI ANH TUYET==> pls help to check and fix for this issue-RC placed order for herself, but order for display her ABO Sponsor : &",272
INC1679359,"Order paid by banktransfer + CV, but was cancelled by admin Administrator on strange time Nov , :: PM-> pls help to check why this order was cancelled by admin Administrator on strange time Nov , :: PM","Order paid by banktransfer + CV, but was cancelled by admin Administrator","
We checked and found that there was some issue that occurred when capturing the voucher from MDMS and also, the bank transfer payment response from onepay.
Upon reconciliation, it started canceling the cart, however as initially it was captured, this was converted to order.
We can see that the OAR is released for the payment done by bank transfer and the voucher is released also.
For now, we would like to mark the Incident as resolved","Order paid by banktransfer + CV, but was cancelled by admin Administrator on strange time Nov , :: PM-> pls help to check why this order was cancelled by admin Administrator on strange time Nov , :: PM-Order paid by banktransfer + CV, but was cancelled by admin Administrator",273
INC1659046,Please assist to check as the ABO reported on ZIPP issue.,Unable to perform ZIPP payment,"We have received 4081(Unable to authenticate card holder) in response from the payment provider (2c2p).
Please advise the user to try with another card.",Please assist to check as the ABO reported on ZIPP issue.-Unable to perform ZIPP payment,274
INC1685116,Please assist to check as ******* AINI ROHAIZA BINTI ABU HASSAN is active on iSupport but expired.Profile is able to login but renewal cannot be made online and offline.Please assist.,Unable to perform renewal,"The user's account have reactivate on 28 Nov and renewal status is 'Eligible for late renewal.
We can see renewal option is showing fine on the website.
Please find attachment.
We have advised caller to proceed to renew now.
As per confirmation, marking the incident as resolved.",Please assist to check as ******* AINI ROHAIZA BINTI ABU HASSAN is active on iSupport but expired.Profile is able to login but renewal cannot be made online and offline.Please assist.-Unable to perform renewal,274
INC1706318,"ISSUE : ABO request to cancel the pending payment order due to ABO would like to use the coupon and purchase at shopDETAILS : ABO# JOANNE LEE MIAO NIOrder Number : ACTION REQUIRED : Please assist to cancel the pending payment order asap. Thanks & Regards, Laalitha",Cancel the pending payment,"The order has been canceled, please try again.
Order 10035047391was in created status. Created orders without payment captured get canceled by the system the next day. However, in this case, the user wanted to do renewal on an immediate basis. Hence, we have manually triggered the cancellation.","ISSUE : ABO request to cancel the pending payment order due to ABO would like to use the coupon and purchase at shopDETAILS : ABO# JOANNE LEE MIAO NIOrder Number : ACTION REQUIRED : Please assist to cancel the pending payment order asap. Thanks & Regards, Laalitha-Cancel the pending payment",275
INC1706340,Please assist to cancel the the pending payment order as coupon stuck & abo need to place new order. Urgent.,Cancel the pending payment,"No success payment transaction made against order: 10035328552.
So, the order was still in Created state.
As requested, we have cancelled the order.
Caller confirmed to close the incident.",Please assist to cancel the the pending payment order as coupon stuck & abo need to place new order. Urgent.-Cancel the pending payment,275
INC1692915,"Please check why ADA Pl. A Start coupon not returnedPl. Canceled the order and coupon was not returned to the system.The order was canceled successfully, but the A Start rights were not returned to the system. Order PL.()Phakamat Phosri. Please fix it for me.",Please check ADA Pl. A Start coupon not returned,"HI Mutita Kitpaiboonchai,
We would like to update you that we have checked the issue and the coupons are reverted back to the user.
User will be able to use the coupons now.
Please refer to the attached screenshot
As confirmed by POS screen closing this incident as coupons have been reverted and visible back. Hence closing this incident. @[Mutita Kitpaiboonchai] incase of any issues please revert back to us
Thanks","Please check why ADA Pl. A Start coupon not returnedPl. Canceled the order and coupon was not returned to the system.The order was canceled successfully, but the A Start rights were not returned to the system. Order PL.()Phakamat Phosri. Please fix it for me.-Please check ADA Pl. A Start coupon not returned",276
INC1648637,customer called and stated that they are not able to upload bank account details.hence requesting you to kindly check and help them out as soon as possible.,Business: Bank Account /Direct Credit : Bank Account Updation Enquiry .,As checked the bank details are already updated please ask user to check the below screenshot and still they are facing issue please share the screenshot of error .,customer called and stated that they are not able to upload bank account details.hence requesting you to kindly check and help them out as soon as possible.-Business: Bank Account /Direct Credit : Bank Account Updation Enquiry .,277
INC1644187,"Repair order# (T63) already picked & scanned in Hybris POS but the status still not changed, pls check & fix the issue",Repair order in Hybris POS without updated status from ASMS,"We have fixed the order and its status is updated now.
PRB PRB0074561 has been attached for RCA & permanent fix of the issue.
","Repair order# (T63) already picked & scanned in Hybris POS but the status still not changed, pls check & fix the issue-Repair order in Hybris POS without updated status from ASMS",278
INC1704274,"Repair order# (T78) already picked & scanned in Hybris POS & completed in ASMS but the status still not updated to Hybris POS, pls check & fix the issue",Repair order in Hybris POS without updated status from ASMS,"
The order is of August and the action was taken by staff in August 2023 where this has been raised as an issue.
PRB0074561 was created for RCA and a permanent fix of the issue.
We have fixed the order manually now and the order is in pickup_complete now.
For now, we would like to mark the incident as resolved
","Repair order# (T78) already picked & scanned in Hybris POS & completed in ASMS but the status still not updated to Hybris POS, pls check & fix the issue-Repair order in Hybris POS without updated status from ASMS",278
INC1669334,IOS and ANDROID_New application tracker: can't search ABO progres by copy ABO# then paste to search box. Pls help to check this issue and fix it for all web browsers,IOS and ANDROID_New application tracker: can't search ABO progres by copy ABO# then paste to search box,"WE have created PRB PRB0075653 for RCA and permanent fix of the issue.
As a workaround, we request you to kindly ask user to enter the ABO number manually.
For now, we would like to mark the Incident as resolved and would request you to please track PRB for progress.",IOS and ANDROID_New application tracker: can't search ABO progres by copy ABO# then paste to search box. Pls help to check this issue and fix it for all web browsers-IOS and ANDROID_New application tracker: can't search ABO progres by copy ABO# then paste to search box,279
INC1672381,These orders Payment has been pay by transfer. But the system doesn't accept payment. please fix,order not paid,"Hello @Phongsiri Wongammarukhachok
All the orders have been marked as PAID by the system only.
No manual fix was done.
As confirmed by @[Phongsiri Wongammarukhachok] closing this incident
Thanks",These orders Payment has been pay by transfer. But the system doesn't accept payment. please fix-order not paid,280
INC1649326,Host or monitoring unavailable on Host Prod01-c5-4xlarge-ng - https://etq84528.live.dynatrace.com/#problems/problemdetails;pid=-9082395313240349544_1696993831725V2[Source :DynatraceSaaS],Host or monitoring unavailable on Host Prod01-c5-4xlarge-ng,Closed by Monitoring Alert; see 'Monitoring Alerts' tab below.,Host or monitoring unavailable on Host Prod01-c5-4xlarge-ng - https://etq84528.live.dynatrace.com/#problems/problemdetails;pid=-9082395313240349544_1696993831725V2[Source :DynatraceSaaS]-Host or monitoring unavailable on Host Prod01-c5-4xlarge-ng,281
INC1640409,Host or monitoring unavailable on Host Prod01-c5-4xlarge-ng - https://etq84528.live.dynatrace.com/#problems/problemdetails;pid=672972996003642968_1696109157042V2[Source :DynatraceSaaS],Host or monitoring unavailable on Host Prod01-c5-4xlarge-ng,Closed by Monitoring Alert; see 'Monitoring Alerts' tab below.,Host or monitoring unavailable on Host Prod01-c5-4xlarge-ng - https://etq84528.live.dynatrace.com/#problems/problemdetails;pid=672972996003642968_1696109157042V2[Source :DynatraceSaaS]-Host or monitoring unavailable on Host Prod01-c5-4xlarge-ng,281
INC1640408,Host or monitoring unavailable on Host[Source :DynatraceSaaS],Host or monitoring unavailable on Host Prod01-c5-4xlarge-ng,Closed by Monitoring Alert; see 'Monitoring Alerts' tab below.,Host or monitoring unavailable on Host[Source :DynatraceSaaS]-Host or monitoring unavailable on Host Prod01-c5-4xlarge-ng,281
INC1657322,"Please assist to cancel the pending order as it has been hours, status is still under pending payment.Please also release the coupon to be reused.",Pending order not cancelled after hours,"Order was created at 10/22/23 12:10:05.403 PM MYT and today morning , order was cancelled by the job at 10/23/23
9:00:43.872 AM MYT since no payment was received for this.
","Please assist to cancel the pending order as it has been hours, status is still under pending payment.Please also release the coupon to be reused.-Pending order not cancelled after hours",282
INC1652308,RPRE: Re-pushed data to Fareye(),Re-pushed data to Fareye(/),Order repushed ,RPRE: Re-pushed data to Fareye()-Re-pushed data to Fareye(/),283
INC1647963,Load completed in RP but in POS it is showing PACKAGED.,Re-pushed data to Fareye.,"Hi Team,
Due to infra issue order was not pushed to Fareye.
We have repushed the order now.
Order status is shipped.",Load completed in RP but in POS it is showing PACKAGED.-Re-pushed data to Fareye.,283
INC1681870,Re Pushed the data to Fareye,Re Pushed the data to Fareye,"There was an hybris issue with the business process for the orders from midnight 12 to today 12 PM therefore it cause an issue and orders does not reach FarEye.
Shipment was repushed for the orders from WM.
Orders has been repushed now.",Re Pushed the data to Fareye-Re Pushed the data to Fareye,283
INC1648797,Load completed in RP but in POS it is showing PACKAGED.,Re-pushed data to Farye.,"Hi Team,
Due to infra issue order was not pushed to Fareye.
We have repushed the order now.
Order status is shipped.",Load completed in RP but in POS it is showing PACKAGED.-Re-pushed data to Farye.,283
INC1639330,"User did not change/amend the address but received email notification that the changes has been done. As checked in MDMS, unable to find there is any changes happened on 21st Sept. Attached screenshot share by the user. Please assist to check on this issue.",Email notification triggered when there is no changes from the account,"We have found logs for address changes where timestamp was 14th sept and as per MDMS history, address was changed on 14th sept. Please find attachments for more details.
But somehow these events were processed late on 21st sept and hence email triggered late on 21st sept to user for the changes that were made on 14th sept.
PRB0075024 is now raised for fix of this issue and further progress can be tracked on PRB. As of now, please ask user to ignore the mail as these email should have been sent earlier.
As per confirmation , marking the incident as resolved.","User did not change/amend the address but received email notification that the changes has been done. As checked in MDMS, unable to find there is any changes happened on 21st Sept. Attached screenshot share by the user. Please assist to check on this issue.-Email notification triggered when there is no changes from the account",284
INC1683786,".Hi Team,ABO orders do not push to RED Prairie, in POS system showing INVOICED Please look into this urgently.","Hi Team,ABO orders do not push to RED Prairie, in POS system showing INVOICED Please look into this urgently.","Hi
The orders has been re-triggerred. Kindly check now.
Regards",".Hi Team,ABO orders do not push to RED Prairie, in POS system showing INVOICED Please look into this urgently.-Hi Team,ABO orders do not push to RED Prairie, in POS system showing INVOICED Please look into this urgently.",285
INC1661208,"Hi team, this week we facing the issues where there is order numbers we cannot found in daily log file",Order number not found in daily log file - (Moderate Priority)," has been raised for the fix of the issue.
We will share the order status for the mentioned cases over mail.","Hi team, this week we facing the issues where there is order numbers we cannot found in daily log file-Order number not found in daily log file - (Moderate Priority)",286
INC1706307,"amway website /nlcp tab/nlcp linkDear IT Team, ADSP 3rd NLCP Bundle Purchase link now showing inactive due to payment failed this ADSP is unable to place order you are requested to please look into this and rectify the issue / share new link so that ADSP can replace his order.. Thanks.","Dear IT Team, ADSP 3rd NLCP Bundle Purchase link now showing inactive due to payment failed this ADSP is unable to place order you are requested to please l","Subscription has been marked as Active again.
Please ask user to proceed with there 4th NLCP order from Manage NLCP.","amway website /nlcp tab/nlcp linkDear IT Team, ADSP 3rd NLCP Bundle Purchase link now showing inactive due to payment failed this ADSP is unable to place order you are requested to please look into this and rectify the issue / share new link so that ADSP can replace his order.. Thanks.-Dear IT Team, ADSP 3rd NLCP Bundle Purchase link now showing inactive due to payment failed this ADSP is unable to place order you are requested to please l",287
INC1662512,"Hi Team, ABO mentioned her downline have not received Nutrilite Soy Protein Drink - 450g as per the APL plan. As per checking, the status is still under processing under profile Name: Protein jun Kindly check as i checked there is no order number generated",ABO didnt received the ALP order for the month of October.,"ALPs (Protein jun 23) 5th element was stuck in processing state due to database connection issue.
We have performed workaround and activated the element and updated processing day to 30 Oct 2023.
Oct element order created: 10034001425
Apart from the reported case, there are other 4 ALP profiles impacted due to database connection issue.
Please find the details in chat and confirm us if we need to perform the workaround for those as well.
Caller confirmed to close the incident.
We'll close this INC, but please confirm about remaining 4 cases over teams chat.","Hi Team, ABO mentioned her downline have not received Nutrilite Soy Protein Drink - 450g as per the APL plan. As per checking, the status is still under processing under profile Name: Protein jun Kindly check as i checked there is no order number generated-ABO didnt received the ALP order for the month of October.",288
INC1636981,Refer to recording,ALP address - Cannot use add new address for ALP as area locator isn't working,"PRB:- PRB0075141 has been raised for the fix of this issue.
1. ALP address - Cannot use add new address for ALP as area locator isn't working.
2. The address is now shown on the fields. Upon clicking save, it shows the loading circle and then the address fields are blank, the popup is not close.
Further progress can be tracked through PRB.
[3:27 PM] Ken Xin Hao Toh
Please help include both PRB in the INC before closing
[3:27 PM] Neha Tomar
yes sure ",Refer to recording-ALP address - Cannot use add new address for ALP as area locator isn't working,289
INC1672366,EBS/OracleOrder not deducted in system inventory.,Order not deducted in system inventory.,"After inspection, it was found that this is due to a delay in state changes caused by network latency, resulting in abnormal event push. We have fixed this issue and the event push is currently normal. Therefore, we have marked it as resolved",EBS/OracleOrder not deducted in system inventory.-Order not deducted in system inventory.,290
INC1686845,Attached screenshot for your references. The name in profile management is YAMUNU A/P BALAKRISHNAN (correct). But the drop down menu displayed as YAKIMA A/P BALAKRISHNAN (incorrect). Please assist to check on this issue.,Incorrect Name Displayed in the Drop Down Menu,"Hi @Wan Zhi Tan,
From the ablow API response we fetch the name from the storefront.
https://api-qa-cdn.amwayglobal.com/rest/mdms/v3/accounts/100-5295959?detailLevelCd=HeaderOnly
>> account>accountMst>accountName
----------------------------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------------------------------------
Please refer to the attached comment from MDMS below.
>>As checked from MDMS team as well as from hybris, we couldn't find any issue.
on 27th Nov, the ABO had changed the name herself to YAMUNU A/P BALAKRISHNAN and from the Program Module, it is at PARTY level (UpdatePartyName)
on 29th Nov, User MYPHUITI is changing Party Role only, please refer to the PartyRole screenshot attached by MDMS team below.
on 1st Dec, MYU079TC made a change to DISTRTIBUTORSHIP NAME, this is at account level.
------------------------------------------------------------------------------------------------------------------------------------------------
We attempted to determine the underlying cause of this problem but were unable to do so.
If the user encounters a similar incident in future then only we can investigate this issue thoroughly.
As of now the workaround has been implemented and correct name is displayed in SF; therefore, we cannot proceed to analyze the root cause with inadequate evidence.
Regards,
Neha",Attached screenshot for your references. The name in profile management is YAMUNU A/P BALAKRISHNAN (correct). But the drop down menu displayed as YAKIMA A/P BALAKRISHNAN (incorrect). Please assist to check on this issue.-Incorrect Name Displayed in the Drop Down Menu,291
INC1660790,Customer called and stated that they are unable to redeem their loyalty points as they are not receiving the OTP to redeem their loyalty points. Kindly have a look at this issue and make this issue resolved.,Business : Segmentation : PC Loyalty Points Inquiry.,"Hi Team
""Please ask user to try with the OTP they are receiving over there e-mail as same OTP has been triggered for both mobile as well as email id.
If issue still persists fee free to raise an new ticket with error screenshot.""
",Customer called and stated that they are unable to redeem their loyalty points as they are not receiving the OTP to redeem their loyalty points. Kindly have a look at this issue and make this issue resolved.-Business : Segmentation : PC Loyalty Points Inquiry.,292
INC1703900,"As per the instructions from the team, we need to Nullify the loyalty points for PC NO- against order . Attaching Mail for your reference Below.",Business : Segmentation : PC Loyalty Points Inquiry.,"PC points has been deducted as per the request, kindly verify.","As per the instructions from the team, we need to Nullify the loyalty points for PC NO- against order . Attaching Mail for your reference Below.-Business : Segmentation : PC Loyalty Points Inquiry.",292
INC1676806,"Dear Team, Why the below PC's Ampoints are in negative.",Business : Segmentation : PC Loyalty Points Inquiry.,"there wawere due to some issue so that deduction of happened for order , and the adjustments counted to ","Dear Team, Why the below PC's Ampoints are in negative.-Business : Segmentation : PC Loyalty Points Inquiry.",292
INC1702492,"Dear Team, PCAmpoint in her account, however it is not showing while placing the order. Kindly look into this and resolve.",Business : Segmentation : PC Loyalty Points Inquiry.,"Expiry date was missing, ","Dear Team, PCAmpoint in her account, however it is not showing while placing the order. Kindly look into this and resolve.-Business : Segmentation : PC Loyalty Points Inquiry.",292
INC1641939,"Please help to check why is the error prompting when the co-applicant tried to purchase it (bundle set & ) at counter using POS system.tried online using asm, abo can inlcude the item but there is not promotion showing.only happen on co-applicant membership for ABO",ABO co-applicant tried to purchase bundle set,"As per the current implementation, if the account is platinum then the co-applicant will also have the same pin level.
This error might have occurred due to any other issue like online date set in future, stock unavailability etc, please confirm if it still occurs or
advised below to reporter:
if you have any existing case, please let us know we will check and let you know the root cause
Caller confirmed to close the case.","Please help to check why is the error prompting when the co-applicant tried to purchase it (bundle set & ) at counter using POS system.tried online using asm, abo can inlcude the item but there is not promotion showing.only happen on co-applicant membership for ABO-ABO co-applicant tried to purchase bundle set",293
INC1689230,To enable refund button for order # to issue refund to ABO. Tq,To enable refund button for order,"This is EPP order where installments have been void. We have updated the payment status and event has been triggered.
Now Refund option is visible in POS. kindly check attached screenshot.
As of now we are closing this. In case of facing any issue kindly raise new ticket.
Thanks",To enable refund button for order # to issue refund to ABO. Tq-To enable refund button for order,294
INC1655857,Scanning Report of POSProduct Scanning Report showing wrong data 1st to 15th OCT : North Region,Product Scanning Report showing wrong data 1st to 15th OCT : North Region,"As checked, serial numbers were added after shipped event triggered for the order.
We have retriggered completed event now for orders.
Please rerun the report and check again.",Scanning Report of POSProduct Scanning Report showing wrong data 1st to 15th OCT : North Region-Product Scanning Report showing wrong data 1st to 15th OCT : North Region,295
INC1680220,Please fix Subscriptions stuck in Processing for due to Issue from EKS upgrade. Please find the attachment.,Please fix Subscriptions stuck in Processing for due to Issue from EKS upgrade,"Hello @[Phongsiri Wongammarukhachok]
All the Subscriptions have been marked as processed.
This is due to the impact from the PRB0075796 which has already been fixed last night and the orders are prior to that.
As confirmed by @[Phongsiri Wongammarukhachok] and verified closing this incident.
Thanks ",Please fix Subscriptions stuck in Processing for due to Issue from EKS upgrade. Please find the attachment.-Please fix Subscriptions stuck in Processing for due to Issue from EKS upgrade,296
INC1683233,"Please assist to check on why is the tokenized card not being deducted for these orders as previously this ABO had the same issue we advised to retokenise.Currently, the ABO is facing the same issue again.Please check on the reason on this.ABO number: NORAZAWIATON BINTI ABDUL JALILOrder numbers:-",EPP payments failing to charge,"We have received the attached error from the payment gateway. Kindly ask the user to re-toanize the card or update the card details.
Also, please convey to the users that they need to pay from the 'Delay EPP Order' tab under Order History to avoid any bonus deductions.
Closing as per confirmation.
","Please assist to check on why is the tokenized card not being deducted for these orders as previously this ABO had the same issue we advised to retokenise.Currently, the ABO is facing the same issue again.Please check on the reason on this.ABO number: NORAZAWIATON BINTI ABDUL JALILOrder numbers:--EPP payments failing to charge",297
INC1687885,Please check sku on plp page show in out of stock Please check and share root cause,Please check sku on plp page show in out of stock,"Hello @Jirapart Jankaew
The issue is we can see that the stock level created for this product has 2 entries for each warehouse of same DEFUALT pooling stratergy which is wrong.
1) Either is should be 1 default and 1 walkin or only default
2) As now there are 2 default and out of which one is having null status this is causing to show the out of stock on PLP
We have sample fixed for the 02HY and the issue has been fixed for this. wareshouse
Please check with business whether we need to delete the null entries or make it as walkin for this warehouse. for the fix for all warehouse
As discussed with @snachanok@amway.comwe we have changed the poolingStrategy as WALK IN for NULL stock status and deleted the NULL stock status for 01HQ
Please find the reference for chat :
Thanks",Please check sku on plp page show in out of stock Please check and share root cause-Please check sku on plp page show in out of stock,298
INC1665769,Please check sku picute on PLP page not same PDP page,Please check sku picute on PLP page not same PDP page,"Hi Jirapart Jankaew,
We have checked the issue and data fix has been done.
We have done the indexing and now the image is same for PLP and PDP.
Marking this as resolved as confirmed by @[Jirapart Jankaew].
Thanks",Please check sku picute on PLP page not same PDP page-Please check sku picute on PLP page not same PDP page,298
INC1665723,Order Not Yet Shipped since October,Complete JOB @ ZUPER but NOT YET SHIPPED in POS,"Close notes copied from Parent Incident: All orders has been fixed mentioned in the ticket and orders are marked as 'pickup complete ' and orders are progressed in EBS as well.
PRB0075595 is raised for RCA and fix of this issue.
Incident 'INC1665723' closed based on closure of task 'INC1665708'
All orders has been fixed mentioned in the ticket and orders are marked as 'pickup complete ' and orders are progressed in EBS as well.
PRB0075595 is raised for RCA and fix of this issue.",Order Not Yet Shipped since October-Complete JOB @ ZUPER but NOT YET SHIPPED in POS,299
INC1665809,JOB completed at Zuper but in Pos system NOT YET SHIPPED even complete payment,JOB ID completed at Zuper but in Pos system NOT YET SHIPPED,"Close notes copied from Parent Incident: All orders has been fixed mentioned in the ticket and orders are marked as 'pickup complete ' and orders are progressed in EBS as well.
PRB0075595 is raised for RCA and fix of this issue.
Incident 'INC1665809' closed based on closure of task 'INC1665708'
All orders has been fixed mentioned in the ticket and orders are marked as 'pickup complete ' and orders are progressed in EBS as well.
PRB0075595 is raised for RCA and fix of this issue.",JOB completed at Zuper but in Pos system NOT YET SHIPPED even complete payment-JOB ID completed at Zuper but in Pos system NOT YET SHIPPED,299
INC1661248,Please check ADA why can't create My list. when create the screen freezes and back to original page.,Please check ADA why can't create My list. when create the screen freezes and back to original page.,"As checked , mylist can be created and no slowness observed. No screen freeze was seen as tested .
It seems to be a network glitch may be at caller end.
Closing this case as confirmed with @[Nalinporn Chalermsathan] over teams chat.",Please check ADA why can't create My list. when create the screen freezes and back to original page.-Please check ADA why can't create My list. when create the screen freezes and back to original page.,300
INC1645192,"Invoice number completely not printing last digit is not seen ( missing), complete invoice number is in that last digit is missing .Invoice number complete not printing",Invoice number complete not printing,Looks like this was a printer issue at the time of printing. Issue not reproduced. Please open the incident if issue faced again.,"Invoice number completely not printing last digit is not seen ( missing), complete invoice number is in that last digit is missing .Invoice number complete not printing-Invoice number complete not printing",301
INC1704467,"ABO is trying to paid their order but they encounter an error of ' Your request failed. Please retry or use a different payment merhod"" They also use other payment method but still getting the same error.",Payment Error,"There is an incorrect character [ in the address. I replaced it with P and the payment can be made correctly.
Now this issue was resolved,I will make that to resolved","ABO is trying to paid their order but they encounter an error of ' Your request failed. Please retry or use a different payment merhod"" They also use other payment method but still getting the same error.-Payment Error",302
INC1701231,INCN [DO NOT DELETE THIS LINE] (IMMUNITY SUPPORT BUSKET) SUDDENLY DE ACTIVATEDPlease describe the issue here :- (IMMUNITY SUPPORT BUSKET) SUDDENLY DE ACTIVATED,SKU:202156ID (IMMUNITY SUPPORT BUSKET) SUDDENLY DE ACTIVATED,"Hi Team
Please refer screenshot , immunity basket is available on the website . Kindly verify and let us know in case of any concerns,",INCN [DO NOT DELETE THIS LINE] (IMMUNITY SUPPORT BUSKET) SUDDENLY DE ACTIVATEDPlease describe the issue here :- (IMMUNITY SUPPORT BUSKET) SUDDENLY DE ACTIVATED-SKU:202156ID (IMMUNITY SUPPORT BUSKET) SUDDENLY DE ACTIVATED,303
INC1683781,"Please assist to check as ABO reported she had made payment to ATOME but order not generated in ASM.Atome order ID: O1850778705transaction date: Nov , ::credit card last digit:","Payment deducted, ATOME order confirmed","As checked order 10034479611 customer cancelled/abandoned the page without completing the payment and awaiting payment order was created and which was cancelled by job next day
As per confirmation we are marking this as resolved","Please assist to check as ABO reported she had made payment to ATOME but order not generated in ASM.Atome order ID: O1850778705transaction date: Nov , ::credit card last digit:-Payment deducted, ATOME order confirmed",304
INC1701361,"Hi Team,customer called and sated that they have forgot the password guided them as per the sameMy Amway id , Mymail id.but now I unable to login and use my id to purchase the product kindly,help me regarding this issue",A new ticket has been created for you - ().,"Please ask user to try again using FORGET PASSWORD.
We have checked user profile and haven't find any issues with that.
If issue still persists feel free to raise anew ticket with error screenshot.","Hi Team,customer called and sated that they have forgot the password guided them as per the sameMy Amway id , Mymail id.but now I unable to login and use my id to purchase the product kindly,help me regarding this issue-A new ticket has been created for you - ().",305
INC1655249,PC is not receiving the OTP on his registered mobile number.Please refer this : /.,A new ticket has been created for you - ().,As checked OTP is getting triggered from our end please ask user to check the mail for same if the otp not visible in inbox so also check your spam folder for same. ,PC is not receiving the OTP on his registered mobile number.Please refer this : /.-A new ticket has been created for you - ().,305
INC1659837,Hybris events are not flowing to wM via ADA UM cluster nsp://uslxcp89233.intranet.local:.,Hybris events are not flowing to wM via ADA UM cluster nsp://uslxcp89233.intranet.local:.,events are flowing now confirmation done from dev team ,Hybris events are not flowing to wM via ADA UM cluster nsp://uslxcp89233.intranet.local:.-Hybris events are not flowing to wM via ADA UM cluster nsp://uslxcp89233.intranet.local:.,306
INC1681804,Fareye47 Orders not Reflect in Fareye as per attached details.,Orders not Reflect in Fareye as per attached details.,"There was an hybris issue with the business process for the orders from midnight 12 to today 12 PM therefore it cause an issue and orders does not reach FarEye.
Shipment was repushed for the orders from WM.
Orders has been repushed now.",Fareye47 Orders not Reflect in Fareye as per attached details.-Orders not Reflect in Fareye as per attached details.,307
INC1673545,"Dear Team, however the status of this order is showing invoiced since Kindly look into this and arrange delivery on priority.",Order Fulfillment : Order Not Received.,We have checked order is shipped now. Kindly ask user to verify again.,"Dear Team, however the status of this order is showing invoiced since Kindly look into this and arrange delivery on priority.-Order Fulfillment : Order Not Received.",308
INC1700424,"Please check A Point calculation is incorrect with promotionADA : ABOs & Member use code ""400THB"" to get discount THB with minimum purchase of , THB ( PRMTS42 ) : ABOs & Member use code ""1000THB"" to get discount , THB with minimum purchase of , THB ( PRMTS43 )step : . add sku CoQ10 + ea.. apply coupon A Start . Apply promocode (400THB or 1000THB). check A Point calculation is incorrectPlease check and share root cause .",Please check A Point calculation is incorrect with promotion,"Hi @Mutita Kitpaiboonchai,
We have raised a problem ticket PRB0076184 to find the root cause of this issue.
Closing on confirmation from caller","Please check A Point calculation is incorrect with promotionADA : ABOs & Member use code ""400THB"" to get discount THB with minimum purchase of , THB ( PRMTS42 ) : ABOs & Member use code ""1000THB"" to get discount , THB with minimum purchase of , THB ( PRMTS43 )step : . add sku CoQ10 + ea.. apply coupon A Start . Apply promocode (400THB or 1000THB). check A Point calculation is incorrectPlease check and share root cause .-Please check A Point calculation is incorrect with promotion",309
INC1695743,"Hi Team,ISSUE:ABO ANNIE TING SIEW WAI having issue to make payment for the ALP order after click pay now button, the page still loads and return back to pending order.DETAILS:ABO Details: ANNIE TING SIEW WAIACTION REQUIRED:Kindly assist to check the issue for the ABO ANNIE TING SIEW ALP order that having payment issue.ATTACHED FILE: YesThanks & Regards,Harsh.",ABO having issue to make payment for the ALP order,"i @Harshinii A/p Ananda Rajah,
We have not received success response from payment provider for the order.
Please find attachment for more details.
Can you please advise user to check with bank for the card or try to retokenize the card.
Please let us know in case of further queries.","Hi Team,ISSUE:ABO ANNIE TING SIEW WAI having issue to make payment for the ALP order after click pay now button, the page still loads and return back to pending order.DETAILS:ABO Details: ANNIE TING SIEW WAIACTION REQUIRED:Kindly assist to check the issue for the ABO ANNIE TING SIEW ALP order that having payment issue.ATTACHED FILE: YesThanks & Regards,Harsh.-ABO having issue to make payment for the ALP order",310
INC1704605,"AMWAY WEBSITEDear Team, Please check the Date of expiry mentioned in E digital ID card of , please check the same & rectify the same.","Dear Team, Please check the Date of expiry mentioned in E digital ID card of , please check the same & rectify the same.",Please find the attached PDF for digital card.,"AMWAY WEBSITEDear Team, Please check the Date of expiry mentioned in E digital ID card of , please check the same & rectify the same.-Dear Team, Please check the Date of expiry mentioned in E digital ID card of , please check the same & rectify the same.",311
INC1650344,Refer attachment.,Coupon APC cannot be applied.,"The minimum cart value to apply APR1879MY_NAPC1_R is 200. Please try again with a cart value >= 200.
Please check the attached screenshot of the pos screen where the coupon is applied to the cart for cart value >200.
This is working as per the configuration.
As checked, the user has received 3 coupons in order 10031933990. Please check the below screenshot where promo descriptions are mentioned. Also note that these coupons were created on Aug 10, 23.
This is working as per the business functionality. Please check with Business Promotion Configuration Team if have any queries regarding promo/coupons.",Refer attachment.-Coupon APC cannot be applied.,312
INC1689210,Kindly check why there's delivery fee added on the registration. See attached video.,Delivery Charges on POS Prefilled Registration - ABO,"This was due to network issues caused by client/server network fluctuations at the time. Currently, the registration order can be loaded normally and we mark it as resolved.",Kindly check why there's delivery fee added on the registration. See attached video.-Delivery Charges on POS Prefilled Registration - ABO,313
INC1640108,"This is a recurring issue. This has been raised before, but no permanent solution has been made. User especially leaders are again raising this concerns as it's really a bad customer experience especially to the new ones.Related INC & PRBPRB0065511",RECURRING ISSUE ON AUTO-LOGGED OUT,"After our further discussion and confirmation, we need to permanently fix this issue through PRB, which is an intermittent issue. The development team has confirmed that they will continue to search for RCA and will add more logs to confirm RCA.
We have created a problem ticket PRB0075142 for RCA/permanent fix for this issue. Please track problem ticket for further update.
In case issue happens then user need to login again as a workaround solution of this issue till the time it is permanently fixed.","This is a recurring issue. This has been raised before, but no permanent solution has been made. User especially leaders are again raising this concerns as it's really a bad customer experience especially to the new ones.Related INC & PRBPRB0065511-RECURRING ISSUE ON AUTO-LOGGED OUT",314
INC1699115,"There are orders under ""to receive"" section under APC number: YEONG LEE HOEY.Please assist to change the status of all order numbers to ""completed"" to allow APC to convert to ABO.Refer to attachment.",Unable to convert the membership,"The issue was not due to orders having 'to receive' status. We have already updated the order status earlier and in the latest comments we have shared the RCA in detail as well.
Please discuss the ticket before re-opening as the issue has already been solved & marked it as 'resolved' after the confirmation from the business in the below comments.
Kindly share evidence if the issue persists or let us know if we can close/cancel this ticket as it has been wrongly re-opened.","There are orders under ""to receive"" section under APC number: YEONG LEE HOEY.Please assist to change the status of all order numbers to ""completed"" to allow APC to convert to ABO.Refer to attachment.-Unable to convert the membership",315
INC1684492,".Hi Team,Order does not reflect in where as in POS stauts given as invoice, please check and update.","Hi Team,Order does not reflect in where as in POS stauts given as invoice, please check and update.","Orders has been repushed, kindly verify.",".Hi Team,Order does not reflect in where as in POS stauts given as invoice, please check and update.-Hi Team,Order does not reflect in where as in POS stauts given as invoice, please check and update.",316
INC1643553,".Hi Team,items not showing in POS where as items available in EBS and RP please check and update.","Hi Team,items not showing in POS where as items available in EBS and RP please check and update.",As confirmed over mail. Correct stock is showing .,".Hi Team,items not showing in POS where as items available in EBS and RP please check and update.-Hi Team,items not showing in POS where as items available in EBS and RP please check and update.",316
INC1652249,NOT SHOWING IN FAR EYENOT SHOWING IN FAR EYE,NOT SHOWING IN FAR EYE,order repushed,NOT SHOWING IN FAR EYENOT SHOWING IN FAR EYE-NOT SHOWING IN FAR EYE,317
INC1662235,FAR EYENOT SHOWING IN FAR EYE,NOT SHOWING IN FAR EYE,order repushed,FAR EYENOT SHOWING IN FAR EYE-NOT SHOWING IN FAR EYE,317
INC1681613,note on red Highlights should be get apoint x2,A point multiple is in correct,"Hi @Jirapart Jankaew,
The amplus point multiplier promotion is PRMTS23.
But when the product 285889 was added into the cart the promotion PRMTR98 is applied.
As per the promotion condition of PRMTS23 , PRMTS23 is not applied when PRMTR98 is applied in cart.
Moreover PRMTR98 is of higher priority (i.e 14000) than PRMTS23 (i.e 4000) . Hence PRMTS23 is removed from cart automatically when the PRTMTR98 promotion is applied on cart and the apoints returned to normal calculation
Closing on confirmation from caller",note on red Highlights should be get apoint x2-A point multiple is in correct,318
INC1653670,"Please check GO order ,when member use A point to renewal and sop product on cart the price calculate wrong----------","Please check GO order ,when member use A point to renewal and sop product on cart the price calculate wrong","Hi @[Jirapart Jankaew]
As discussed with @[Phongsiri Wongammarukhachok] we are closing this INC
We have already dropped the mail and further communication will be carried out in mail
RCA :
We have checked and found that system is working as expected :
There is a ""entryDeductedMemberPoint"" from 102578TH and 117580TH both equal to 3.3333333499999998
*2
How it is calculated:
entryDeductedMemberPoint = ((orderEntry.getTotalPrice() * memberPointTransactions.getLeft().doubleValue()) / memberPointTransactions.getRight())
entryDeductedMemberPoint=(1500*100)/3000=50
Double memberPoints = entryDeductedMemberPoint * memberPointCreditFactor;
memberPoints=50*0.066666667=3.3333333499999998
So entryDeductedMemberPoint got subtracted from Total amplus point
(400-(3.3333333499999998*2))=393
Please find the attached screenshot
Thanks
","Please check GO order ,when member use A point to renewal and sop product on cart the price calculate wrong-----------Please check GO order ,when member use A point to renewal and sop product on cart the price calculate wrong",319
INC1653741,Please check pl201666761 the free product of sop flex get A Point expected the free product should not get A point,Please check pl201666761 the free product of sop flex get A Point,"Hello @Phongsiri Wongammarukhachok
201666761
320334 - SOP Basic - 0.00
306219TH - XS Ignite Lite Powder - 0.00
124490TH - BodyKey Meal Replacement - Cocoa Flavor - 0.00
117085TH - NUTRILITE Green-T Plus - Contains 60 Tablets - 0.00
A5923TH - NUTRILITE Garlic (Garlic pellet) - Contains 150 Tablets - 79.66666706
A5923TH - NUTRILITE Garlic (Garlic pellet) - Contains 150 Tablets - 79.66666706
124492TH - BodyKey Meal Replacement - Coffee Flavor - 106.6666672
291679 - ARTISTRY SET - 0.00
119621V - Artistry Ideal Radiance Illuminating Milky Emulsion - 0.00
123786V - ARTISTRY Skin Nutrition Firming Ultra Lifting Cream - 0.00
121575TH - NUTRILITE Double X Phyto Blend Refill - 299.06666816
PRMTF07 1 more piece in the 11th month 1 ฿ 1,195.00 A5923TH - This is the free product
Previous orders checked :
983708129 - 28/02/2023 : Free Product No Member Points
990110650 - 30/06/2023 : Free Product No Member Points
203088339 - 31/08/2023 : Free Product No Member Points
201490638 - 06/10/2023 : Free Product No Member Points
203593656 - 20/09/2023 : Free Product No Member Points
201666761 :
2023-09-08 12:06:59.373INFO [hybrisHTTP41] [127.0.0.6] [LynxOrderEntryAmplusPointMultiplierRAOAction] [37705832-200-201666761] [ENTRYAMPLUSMULIPLIER] member point set initially for entry A5923TH is 79.666667065
2023-09-08 12:06:59.373INFO [hybrisHTTP41] [127.0.0.6] [LynxAmplusPointMultiplierRAOAction] [37705832-200-201666761] [ENTRYAMPLUSMULIPLIER] final total for entry A5923TH is 1195.00 with credit factor 0.066666667
2023-09-08 12:06:59.373INFO [hybrisHTTP41] [127.0.0.6] [LynxOrderEntryAmplusPointMultiplierRAOAction] [37705832-200-201666761] [ENTRYAMPLUSMULIPLIER] member point set finally for entry A5923TH is 79.666667065
2023-09-08 12:06:59.373INFO [hybrisHTTP41] [127.0.0.6] [LynxOrderEntryAmplusPointMultiplierRAOAction] [37705832-200-201666761] [ENTRYAMPLUSMULIPLIER] member point set initially for entry A5923TH is 79.666667065
2023-09-08 12:06:59.373INFO [hybrisHTTP41] [127.0.0.6] [LynxAmplusPointMultiplierRAOAction] [37705832-200-201666761] [ENTRYAMPLUSMULIPLIER] final total for entry A5923TH is 0.00 with credit factor 0.066666667
2023-09-08 12:06:59.373INFO [hybrisHTTP41] [127.0.0.6] [LynxOrderEntryAmplusPointMultiplierRAOAction] [37705832-200-201666761] [ENTRYAMPLUSMULIPLIER] member point set finally for entry A5923TH is 0.0
From logs memberpoint is set as 0.0 but in actual order free product is having 79.66666706 memberpoints which is wrong.
As queried the data ""SOP flex buy 1 get 1 free at month 11, get A point for free item"" from 01/08/2023 to 17/10/2023 we found only 3 impacted orders.
PRB0075351 has been created for the permanent fix. There are 3 impacted orders for which REQ1134710 already raised to deduct extra Apoint of the free item.
As confirmed by @[Phongsiri Wongammarukhachok] over teams call closing this incident.
Thanks",Please check pl201666761 the free product of sop flex get A Point expected the free product should not get A point-Please check pl201666761 the free product of sop flex get A Point,320
INC1654157,"Please check ADA Unable to add join co-applicants.Because when add phone number it's show error ""Invalid phone number"" ()Please check and share root causeMs. Thanyaphat Techalertmanee, code , cannot add co-applicants. Because the phone number entered ""Invalid phone number"" ()",Please check ADA Unable to add join co-applicants.,"We have checked code. the phone number should same with primaryPhone ,and the phone number should not start with 0.
User should use ****** in this page.
Closing this case as confirmed with @[Phongsiri Wongammarukhachok]","Please check ADA Unable to add join co-applicants.Because when add phone number it's show error ""Invalid phone number"" ()Please check and share root causeMs. Thanyaphat Techalertmanee, code , cannot add co-applicants. Because the phone number entered ""Invalid phone number"" ()-Please check ADA Unable to add join co-applicants.",321
INC1690607,BUFFERING TAKES MORE TIME,POS IS WORKING VERY SLOW,"After multiple reminders, we haven't gotten any response from the caller.
So we are closing the ticket.",BUFFERING TAKES MORE TIME-POS IS WORKING VERY SLOW,322
INC1696511,"ABO have make return at shop, and already make return at isupport but the voucher still approval pending. please refer attach",voucher return still on approval pending at system,"Hi @Mohd Najib Othman
Datafix has been done. Please check. Let us know if we can close this case.","ABO have make return at shop, and already make return at isupport but the voucher still approval pending. please refer attach-voucher return still on approval pending at system",323
INC1674419,"Team Issue Reported: encountered an issue while subscription for the ALP plan. After tick the T&C and click confirm, the page keep loading only. The issue happened since yesterday, already clear cache still same.Details ABO #: Profile name :Protein Results Required Understand you already have a PRB for payment issues reported This is for subscription of new alp plan - not able to complete due to same error - page loading. Urgent - please fix Thanks & Regards Sherryl",Unable pay for new alp subs,"We didn't see any error / exception for ABO: 7017527600 for 14 Nov 2023.
Please inform user to try again & revert if issue still persists.
Below is the payment response found in logs.
2023-11-14T05:27:04.453259123Z stdout F 2023-11-14T05:27:04,402+00:00 | [WARN] [hybrisHTTP60] [DefaultAmwayApacCustomerAccountDao] [127.0.0.6] 124081604-100-10034229739 | Unique Payment Info could not be found for user 124081604 for payment provider mpgs with subscription ID 9871659952681195
2023-11-14T05:27:04.453265958Z stdout F 2023-11-14T05:27:04,416+00:00 | [INFO] [hybrisHTTP60] [AmwayApacCreateCCPaymentInfoStrategy] [127.0.0.6] 124081604-100-10034229739 | Setting saved tofalse
Marking incident resolved as per caller confirmation.","Team Issue Reported: encountered an issue while subscription for the ALP plan. After tick the T&C and click confirm, the page keep loading only. The issue happened since yesterday, already clear cache still same.Details ABO #: Profile name :Protein Results Required Understand you already have a PRB for payment issues reported This is for subscription of new alp plan - not able to complete due to same error - page loading. Urgent - please fix Thanks & Regards Sherryl-Unable pay for new alp subs",324
INC1647622,ABO no. renewal on .. but Coupon e-starter kit bath not found please fix,Coupon e-starter kit not found,"HI Chananchida Prasitsuwan,
We have checked the issue and we can see that user has already redeemed this e-starter coupon.
User renewal : 200-205513987 --> Oct 7, 2023 2:27:32 PM.
Coupon consumed : 200-205514598 --> Oct 7, 2023 2:34:20 PM.
There is no issue as this is already consumed by the user in above order.
Please refer to the attached screenshot for your reference.
Marking this as resolved as confirmed by you over teams chat.
NOTE: User only paid 191 THB for the order 200-205514598 with order total (341 THB) as 150 THB payment was done by coupon 1103996015.
Thanks",ABO no. renewal on .. but Coupon e-starter kit bath not found please fix-Coupon e-starter kit not found,325
INC1676648,Team Issue : Payment failed reason for alp oder Details abo# Order # Result Required Transaction logs for the order - wish to check why the payment failed earlier urgent Thanks & Regards Sherryl,Payment Fail reason,"As checked the user tried to make payment multiple times.
Firstly, the order payment transaction failed due to invalid request response from payment gateway for request id-10034318785_121200921_MYR_231112-030100
And later, when the Abo attempted to make payment with different request ids -100-121241546_1699789004633 & 100-121241548_1699789027401, we did not receive a successful response (response description: ""3DS due to either DO_NOT_PROCEED or AUTHENTICATION_NOT_SUPPORTED"") from the payment gateway, resulting in an awaiting payment that was later cancelled.
Closing as per confirmation received on MS teams",Team Issue : Payment failed reason for alp oder Details abo# Order # Result Required Transaction logs for the order - wish to check why the payment failed earlier urgent Thanks & Regards Sherryl-Payment Fail reason,326
INC1701553,On the PDPs the spelling of PERSONALIZED should be PERSONALISED.On the mobile version is squashed in and out of proportion can this be fixed ASAP.I have added screenshots to help with this,ARP issues,"As checked the spelling issue has been resolved now the modified spelling is visible on the storefront.
For the Image stretch issue, we have now created a problem ticket PRB0076182 for the fix.",On the PDPs the spelling of PERSONALIZED should be PERSONALISED.On the mobile version is squashed in and out of proportion can this be fixed ASAP.I have added screenshots to help with this-ARP issues,327
INC1682478,"amwayHi team,no otp is coming on mobile no & email id , also email has been changed then also it is not coming","Hi team,no otp is coming on mobile no & email id , also email has been changed then also it is not coming","Email was there in the bounced list which has been removed now.
Please ask user to try now they will receive OTP over there mail now.","amwayHi team,no otp is coming on mobile no & email id , also email has been changed then also it is not coming-Hi team,no otp is coming on mobile no & email id , also email has been changed then also it is not coming",328
INC1682445,AMWAY POS/WEBSITE/BOPISotp is not coming on number & mobile ID NO #,otp is not coming on number & mobile ID NO,"As checked for both the ABO' s the otp is getting triggered over the mail please ask user to check the mail for the otp if they didn't received the otp over mobile number .
",AMWAY POS/WEBSITE/BOPISotp is not coming on number & mobile ID NO #-otp is not coming on number & mobile ID NO,328
INC1699908,RPInvoice not received in RP against below order .. Kindly check,Invoice not received in RP against below order .. Kindly checkOrderDate Order Number Invoice DeliveryCity DeliveryPostCode3/,"Hi Team,
The order has been discarded due to incorrect warehouse mapping in the order.
A new order has been generated please inform user to make payment till to complete his third order.",RPInvoice not received in RP against below order .. Kindly check-Invoice not received in RP against below order .. Kindly checkOrderDate Order Number Invoice DeliveryCity DeliveryPostCode3/,329
INC1700780,Fareyeorders are not reflecting in FarEye. Please check and do the needful on high priority. Hyderabad,orders are not reflecting in FarEye. Please check and do the needful on high priority. HyderabadWH CODE AWB No. shipment I/D,"Business process was stuck for the orders.
We have retriggered the same.
Order processed to Fareye now.",Fareyeorders are not reflecting in FarEye. Please check and do the needful on high priority. Hyderabad-orders are not reflecting in FarEye. Please check and do the needful on high priority. HyderabadWH CODE AWB No. shipment I/D,330
INC1677554,OTP not going.,OTP not going.,"OTPs are going over voice calls, please pick those and enter the OTP out of that ",OTP not going.-OTP not going.,331
INC1697376,POSMention bopis order No OTP not going.,Mention bopis order No OTP not going.,The order is now completed and delivered.,POSMention bopis order No OTP not going.-Mention bopis order No OTP not going.,331
INC1677539,POSMention not going.,Mention OTP not going.,"OTPs are going over voice calls, please pick those and enter the OTP out of that ",POSMention not going.-Mention OTP not going.,331
INC1682403,POSMention bopis OTP not going.,Mention bopis not going.,As checked the otp has been triggered from our end over mail please ask user to check their mail for the same.,POSMention bopis OTP not going.-Mention bopis not going.,331
INC1701833,posMention bopis order OTP not going. order no,Mention bopis order OTP not going. order no,"As checked both the order is now completed.
hence closing the incident.",posMention bopis order OTP not going. order no-Mention bopis order OTP not going. order no,331
INC1702647,"Hi TeamWe received below error for A500--, please check and fix for the sameResponse from Carrier Code API received as No record found,EntityId: A500--,ConsignmentId: A500--,AWS RequestID: 7b38c01d-ec6a-4b34-aef5-47ccb145c436,Requested Payload: {""country"":""VN"",""city"":""hipho"",""state"":""BG"",""serviceLevel"":""cpPickup""}",VNM-Consignment A500-- event missing downline system events,"We checked and found that city name was incorrect for the given order.
Earlier hiệphoà option was provided to choose as address from MDMS, therefore this field was coming with hiệphoà and not hiệphòa.
We updated the address and pushed the event again.
Order is processed to downline system now.","Hi TeamWe received below error for A500--, please check and fix for the sameResponse from Carrier Code API received as No record found,EntityId: A500--,ConsignmentId: A500--,AWS RequestID: 7b38c01d-ec6a-4b34-aef5-47ccb145c436,Requested Payload: {""country"":""VN"",""city"":""hipho"",""state"":""BG"",""serviceLevel"":""cpPickup""}-VNM-Consignment A500-- event missing downline system events",332
INC1690523,"Hi TeamBelow error was received, could you please fix the data and resend the event?Response from Carrier Code API received as No record found,EntityId: A500--,ConsignmentId: A500--,AWS RequestID: 6838d3eb-cddb-405a-8f7e-40dd9b799254,Requested Payload: {""country"":""VN"",""city"":""hipho"",""state"":""BG"",""serviceLevel"":""cpPickup""}",VNM - Consignment A500-- was not processed to downline system,"We checked and found that city name was incorrect for the given order.
Earlier hiệphoà option was provided to choose the address from MDMS, therefore this field was coming with hiệphoà and not hiệphòa.
We updated the address and pushed the event again.
Order is processed to downline system now.","Hi TeamBelow error was received, could you please fix the data and resend the event?Response from Carrier Code API received as No record found,EntityId: A500--,ConsignmentId: A500--,AWS RequestID: 6838d3eb-cddb-405a-8f7e-40dd9b799254,Requested Payload: {""country"":""VN"",""city"":""hipho"",""state"":""BG"",""serviceLevel"":""cpPickup""}-VNM - Consignment A500-- was not processed to downline system",332
INC1699068,"Hi TeamWe received below error for A500-- event, please check and fix the data and resend the event Response from Carrier Code API received as No record found,EntityId: A500--,ConsignmentId: A500--,AWS RequestID: ac9ee739-dec2-40cc-b87c-1d7718663037,Requested Payload: {""country"":""VN"",""city"":""hipho"",""state"":""BG"",""serviceLevel"":""cpPickup""}",VNM-Consignment A500-- missing downline system event,"We checked and found that city name was incorrect for the given order.
Earlier hiệphoà option was provided to choose as address from MDMS, therefore this field was coming with hiệphoà and not hiệphòa.
We updated the address and pushed the event again.
Order is processed to downline system now.","Hi TeamWe received below error for A500-- event, please check and fix the data and resend the event Response from Carrier Code API received as No record found,EntityId: A500--,ConsignmentId: A500--,AWS RequestID: ac9ee739-dec2-40cc-b87c-1d7718663037,Requested Payload: {""country"":""VN"",""city"":""hipho"",""state"":""BG"",""serviceLevel"":""cpPickup""}-VNM-Consignment A500-- missing downline system event",332
INC1640562,"Please check SOP Flex SKU Protein Chocolate Flavor, Why SOP Program show Plan months before Plan months.Please change Plan months up first. same SOP Program of Product other.","Please check SOP Flex SKU Protein Chocolate Flavor, Why SOP Program show Plan months before Plan months.","Hi @Nalinporn Chalermsathan
We have checked and issue is replicable at prod
This one is UI issue for which we have raised PRB0075137 for the permanent fix
It has no impact on order
Thanks","Please check SOP Flex SKU Protein Chocolate Flavor, Why SOP Program show Plan months before Plan months.Please change Plan months up first. same SOP Program of Product other.-Please check SOP Flex SKU Protein Chocolate Flavor, Why SOP Program show Plan months before Plan months.",333
INC1665660,"Please check ada , when reset password is sending wrong mobile numbernoteshould be Please check and share root cause","Please check ada , when reset password is sending wrong mobile number","
We have found below two abos associated with party id 36466239 -
6306751 : ABO
6256631 : ABO
These both are consolidated under ID 36466239 and Alternate User id : 6306751
So that is the reason the primary applicant is ""Primary Applicant: (36466239) ศรีสุริยมาตย์, กสิณวัชร์"" is same in both 6306751 and 6256631
But as per boss 6306751 is inactive and 6256631 is active, but while reseting the password the sms is being sent to 6306751 - kasinawat_1952@hotmail.com which is wrong.
Customer management team to check the consolidation for this user and remove the inactive user.
Closing this case as confirmed with @[Phongsiri Wongammarukhachok] over teams chat.","Please check ada , when reset password is sending wrong mobile numbernoteshould be Please check and share root cause-Please check ada , when reset password is sending wrong mobile number",334
INC1642498,Team Issue : Old ALP mechanism continue to charge after 6th month ( & )Customer asking WHY did the ALP proceed when company say will auto stop after 6th month. Details LIM SOR HENG Profile Name : Fun & Protein 900g Refer attached screen. Action Inactivate the profiles Provide justification WHY it was charged. Thanks & Regards Sherryl,Old ALP mechanism continue to charge after 6th month,"The new cycle started because the plan was active at the time the last element was processed, since these elements were already created before September (inactive date), so they were processed.
Cancelled the active elements and marked the profile inactive, closing as per the confirmation recevied from caller.",Team Issue : Old ALP mechanism continue to charge after 6th month ( & )Customer asking WHY did the ALP proceed when company say will auto stop after 6th month. Details LIM SOR HENG Profile Name : Fun & Protein 900g Refer attached screen. Action Inactivate the profiles Provide justification WHY it was charged. Thanks & Regards Sherryl-Old ALP mechanism continue to charge after 6th month,335
INC1661975,SKU in not activated for billaing in web site.SKU ID 103815K is not activated in web site. please activate this SKU for billing .,SKU ID 103815K is not activated in web site. please activate this SKU for billing .,SKU is already active for sale on POS as per business requirement and will be picked as per stock availability . Kindly verify and let us know in case of any concerns.,SKU in not activated for billaing in web site.SKU ID 103815K is not activated in web site. please activate this SKU for billing .-SKU ID 103815K is not activated in web site. please activate this SKU for billing .,336
INC1672626,"The EFTPOS terminal cant connect for reg POS. CBA merchant help desk was called and they tried to assist us in fixing it. They said that the connection between EFTPOS machine and our computer seemed to be fine on their end, and that the issue is more likely from the POS app itself",POS application not allowing connection to the EFTPOS terminal for reg,"As confirmed over teams, the EFTPOS machine is working now.
Resolving this ticket now. ","The EFTPOS terminal cant connect for reg POS. CBA merchant help desk was called and they tried to assist us in fixing it. They said that the connection between EFTPOS machine and our computer seemed to be fine on their end, and that the issue is more likely from the POS app itself-POS application not allowing connection to the EFTPOS terminal for reg",337
INC1628443,Please help to check why the Auto-Renewal was subscribed automatically without APC's request.,Auto-Renewal subscribed without APAC's request,"PRB0075156 has been raised for RCA and further progress can be tracked via PRB.
",Please help to check why the Auto-Renewal was subscribed automatically without APC's request.-Auto-Renewal subscribed without APAC's request,338
INC1696413,order number not flow to RP system.Please check and push it ASAP,Order not flow to RP system,"We have updated the username and re-triggered the event to RP; the order has now flown successfully.
Caller confirmed to close the incident.",order number not flow to RP system.Please check and push it ASAP-Order not flow to RP system,339
INC1701628,"Please help to Push order number to RP ASAP. The order was placed and paid for by ABO on December , , but as of December , , it has not been transmitted to the RP system. ABO has reported this problem to the Service Desk and is disappointed due to the prolonged wait for the ordered item. This issue is causing an impact to Amway Malaysia and needs urgent attention.",Order Not Flow to RP system,"There was exception while publishing record.
We have repushed the event to RP. Order reached RP and processed successfully.
2023-12-14T14:36:34.052976087Z stdout F 2023-12-14T14:36:34,011+00:00 | [ERROR] [TaskExecutor-master-165819-ProcessTask [28440011670454]] [DefaultAmwayApacEventPublisher] | There was some issue publishing record for Key - A100-10034580484-0 and Topic - ApacMsbPrdHybrisConsignment
2023-12-14T14:36:34.052985154Z stdout F 2023-12-14T14:36:34,011+00:00 | [WARN] [TaskExecutor-master-165819-ProcessTask [28440011670454]] [DefaultAmwayEventQueueService] | Error during publishing event
2023-12-14T14:36:34.052987546Z stdout F com.amway.eventstream.exception.AmwayEventRetryException: java.util.concurrent.ExecutionException: com.amazonaws.services.kinesis.producer.UserRecordFailedException
INC1701058 also had similar issue & it is fixed now. Both the cases are from 14 Dec 2023.
We have checked logs for similar exception and apart from the reported 2 cases there are no other cases between 10 Dec to 22 Dec (till date & time).
Screenshot attached for reference.
Caller confirmed to close the incident.","Please help to Push order number to RP ASAP. The order was placed and paid for by ABO on December , , but as of December , , it has not been transmitted to the RP system. ABO has reported this problem to the Service Desk and is disappointed due to the prolonged wait for the ordered item. This issue is causing an impact to Amway Malaysia and needs urgent attention.-Order Not Flow to RP system",339
INC1640968,pos system works slowly. please fix urgent,pos system works slowly.,"Hello @[Phongsiri Wongammarukhachok]
Today the infrastructure is configured on BAU count of nodes i.e., 07 and load that can be taken is 1400
But today business have launched the product 320369 for 5000 users and this resulted in increase of the load to 3.8-4.2K
Due to this increase in load the SF nodes spiked CPU to 99% and resulted in slowness
After the laod has come down we have asked the SRE team to do the rolling restart of the nodes and the issue has been resolved
As confirmed by @[Phongsiri Wongammarukhachok] we are closing this incident
Thanks",pos system works slowly. please fix urgent-pos system works slowly.,340
INC1672354,pos system is running slowly at time . please find root cause,pos system is running slowly.,"Hello @Chananchida Prasitsuwan
Today we had the flash sale launch at 10:30 AM
Due to the high load i.e., 7.75K concurrent users and also the DB running at 95% there was slowness observed across all channels.
Post the user load has come down after 1 hour 15 minutes post launch of the sale the system is back to normal
@Chananchida Prasitsuwan please note that during the flash sale if the user count is high and the DB is at high CPU slowness will be observed to know more about this join the flash sale call from next time which would be helpful
CC @Phongsiri Wongammarukhachok
Thanks",pos system is running slowly at time . please find root cause-pos system is running slowly.,340
INC1686055,"Please assist to check as the ABO is having issues to make a payment for his delayed EPP order, please refer to screenshot.Card Info : (Expiry /) Standard Chartered Bank",Unable to pay delayed EPP order,"As checked 3DS is not supported on this card Please check with issuer bank and try to do payment with another bank card
","Please assist to check as the ABO is having issues to make a payment for his delayed EPP order, please refer to screenshot.Card Info : (Expiry /) Standard Chartered Bank-Unable to pay delayed EPP order",341
INC1666416,"Order# was not changed status in Manage order menu, pls check & fix the issue",Order was not changed status in Manage order menu,We have fixed the order and its status is now updated as pickup complete.,"Order# was not changed status in Manage order menu, pls check & fix the issue-Order was not changed status in Manage order menu",342
INC1676021,"wastage event issue caused stock stucked in POS, oracle got stock but POS show TNA. Kindly pls check especially SKU",Wastage event caused stock variance and unable to sell,"118120A - T19
On 15 Nov 2023, Hybris has shipped 91 qty but ENS hasn't consumed the same day, so there is wastage of 73 qty.
Once EBS consumes these qty, wastages will get clear.
Closing as per confirmation received on MS teams.","wastage event issue caused stock stucked in POS, oracle got stock but POS show TNA. Kindly pls check especially SKU-Wastage event caused stock variance and unable to sell",343
INC1687213,Team issue : ABO unable palc order yesterday due to page keep loading. Due this have missed out on promotion. Details AOB # Order # & Result Required Business is asking for root cause for this payment issue .KIndly provide transaction details Status : Urgent Thanks & Regards Sherryl,Payment issue - page laoding,"
9008 error suggests, Invalid payment expiry, please ask the user to re tokenize the card or try again the payment with different card.",Team issue : ABO unable palc order yesterday due to page keep loading. Due this have missed out on promotion. Details AOB # Order # & Result Required Business is asking for root cause for this payment issue .KIndly provide transaction details Status : Urgent Thanks & Regards Sherryl-Payment issue - page laoding,344
INC1679221,Please assist to cancel the pending order as it has been stuck in cart for more than a day.,Pending order stuck for more than hours,"Orders with Created status and no payment captured get canceled by the system the next day. However, in this case, the payment status was PARTPAID (voucher) due to which the job did not pick up this order. As the immediate support required, we manually triggered the cancellation after marking the payment status as NOTPAID.",Please assist to cancel the pending order as it has been stuck in cart for more than a day.-Pending order stuck for more than hours,345
INC1648758,"ABO mention that had restart, clear cache but still unable to view the products in shopping cartAttaching the screen shot for the case investigations",Unable to view the products in cart," Carts were in Null state, marked those as cancelled & now ABO is able to view the products in cart.
Closing the ticket as per confirmation received.","ABO mention that had restart, clear cache but still unable to view the products in shopping cartAttaching the screen shot for the case investigations-Unable to view the products in cart",346
INC1641966,"Dear SirWith reference to theFor VC No. please note that the points is not been added to my GPV.Since LOS realigned and the VC was migrated to ADSP downline and then i shifted the VC under my ADSP No.In all this shifting procedure the points is not reflecting anywhere.Since today is the last month of the day, i request you to please add the points to my GPV.Please look into the matter at ur earliestplease refer this : /.",Follow up ticket: Re: Re: Technology : Hybris Issues : My Account : Points Not Updated.,"when order was placed the upline was so the points went to them as per the flow, realignments were done after that
,so it is not a part of realignment that order done by Downline and PV of those should go to next upline.
Please connect to business for the clarification ","Dear SirWith reference to theFor VC No. please note that the points is not been added to my GPV.Since LOS realigned and the VC was migrated to ADSP downline and then i shifted the VC under my ADSP No.In all this shifting procedure the points is not reflecting anywhere.Since today is the last month of the day, i request you to please add the points to my GPV.Please look into the matter at ur earliestplease refer this : /.-Follow up ticket: Re: Re: Technology : Hybris Issues : My Account : Points Not Updated.",347
INC1675148,"Please change address on PL. for ADA show incorrect.noteneed to be Soi Prachanukul Soi (DSV delivery), Wong Sawang, Bang Sue, Bangkok, to Soi Prachanukul Soi , Wong Sawang, Bang Sue, Bangkok, need address is same bossremove (DSV delivery)",Please change address on PL. for ADA show incorrect.,"Address has been updated as per caller request.
Attached screenshot for reference.
Closing this case as confirmed with @[Audchareeya Rodphai] over teams chat.","Please change address on PL. for ADA show incorrect.noteneed to be Soi Prachanukul Soi (DSV delivery), Wong Sawang, Bang Sue, Bangkok, to Soi Prachanukul Soi , Wong Sawang, Bang Sue, Bangkok, need address is same bossremove (DSV delivery)-Please change address on PL. for ADA show incorrect.",348
INC1695971,"Please check ada ,show address incorrectwhy show this shippingChayanee SaetanS1 Condominium / Rama Road, Soi , Suan Luang, Suan Luang, Bangkok","Please check ada ,show address incorrect","The wrong address from ABO 6313004.
the wrong address maybe was setting to old cart, so we get the address.
Maybe the old cart is ADA 1370342 place order for ABO 6313004, the wrong address is from 6313004 address.
we have try to find the old cart, but not a cart which have the delivery Address.
When we login in ada 1370342 by asm. it not show the wrong address.
And we found ada 1370342 place orders 970369854 and 957556541 for ABO 6313004, so we think a long time ago 1370342 was the upline of 6313004.
It can't be replicable , Closing this INC as confirmed from @[Phongsiri Wongammarukhachok].","Please check ada ,show address incorrectwhy show this shippingChayanee SaetanS1 Condominium / Rama Road, Soi , Suan Luang, Suan Luang, Bangkok-Please check ada ,show address incorrect",348
INC1693283,Please check why this order number change from payment failed to completed order status.,change from payment failed to completed - (Moderate Priority),"As confirmed by over teams the issue has been resolved now.
Hence closing the ticket.",Please check why this order number change from payment failed to completed order status.-change from payment failed to completed - (Moderate Priority),349
INC1675202,"Hi team, please check why this order number from payment failed changed to packaged. I provide the daily log file as you can see this order number is payment failed, but today why suddenly changed to packaged.",Payment Failed change to Packaged - (Moderate Priority),"Hi
Kindly consider this order for recovery.
Regards","Hi team, please check why this order number from payment failed changed to packaged. I provide the daily log file as you can see this order number is payment failed, but today why suddenly changed to packaged.-Payment Failed change to Packaged - (Moderate Priority)",349
INC1675780,"Hi Team, please check why this completed order but refund from portal. This refund not performed by GBS Team.",Completed Order but auto refund - (Moderate Priority),"Hi @Nur Farah Amirah Mohd Azizan,
For Order due to an issue auto refund got triggered and amount has been refunded
is raised for the same to check.
Mail sent for recovery of payment","Hi Team, please check why this completed order but refund from portal. This refund not performed by GBS Team.-Completed Order but auto refund - (Moderate Priority)",349
INC1681005,"POSDifference in between Physical, EBS Vs POS system","Difference in between Physical, EBS Vs POS system","We were having the available Stock for product as 8 and reserved quantity received from EBS was 2 therefore available to sell quantity showing on POS was 6 on 23 Nov.
currently there is no stock available for this product","POSDifference in between Physical, EBS Vs POS system-Difference in between Physical, EBS Vs POS system",350
INC1702407,"Please fix order no and send to update to KinesisError>>""Log Date Time :-- ::Log Code :1_INVOICELog Sub Code :3_INET_GEN_FILELog Status :FAILEDLog Status Desc :""""TypeError Cannot read property 'postalCode' of undefined\nTypeError: Cannot read property 'postalCode' of undefined\n at InetServices.#buildCreateOrderBody (/var/task/services/inet.services.js::)\n at InetServices.buildBody (/var/task/services/inet.services.js::)\n at /var/task/index.js::\n at runMicrotasks ()\n at processTicksAndRejections (internal/process/task_queues.js::)""""""",Etax invoice issue >>Postal Code missing in the payload by error log Cannot read property 'postalCode',"Hi @[Audchareeya Rodphai],
PostalCode have been added, we have send update event.
Closing this case as confirmed with you over teams chat.
Regards,
Aimee M Zhou ","Please fix order no and send to update to KinesisError>>""Log Date Time :-- ::Log Code :1_INVOICELog Sub Code :3_INET_GEN_FILELog Status :FAILEDLog Status Desc :""""TypeError Cannot read property 'postalCode' of undefined\nTypeError: Cannot read property 'postalCode' of undefined\n at InetServices.#buildCreateOrderBody (/var/task/services/inet.services.js::)\n at InetServices.buildBody (/var/task/services/inet.services.js::)\n at /var/task/index.js::\n at runMicrotasks ()\n at processTicksAndRejections (internal/process/task_queues.js::)""""""-Etax invoice issue >>Postal Code missing in the payload by error log Cannot read property 'postalCode'",351
INC1645594,"amway website,posDear Team, We have received a compliant from ADSP that regarding the promotion offer is not picking on his PC number # (FSSAI Registration Points Promo @ % ). Please check the same and please update the reason for promo offer not picked in PC ID PC No # - Kumar, JeetuOrder No #","Dear Team, We have received a compliant from ADSP that regarding the promotion offer is not picking on his PC number # - Kumar, Jeetu IN Order No","User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
","amway website,posDear Team, We have received a compliant from ADSP that regarding the promotion offer is not picking on his PC number # (FSSAI Registration Points Promo @ % ). Please check the same and please update the reason for promo offer not picked in PC ID PC No # - Kumar, JeetuOrder No #-Dear Team, We have received a compliant from ADSP that regarding the promotion offer is not picking on his PC number # - Kumar, Jeetu IN Order No",352
INC1645572,"amway website , posDear Team, We have received a compliant from ADSP that regarding the promotion offer is not picking on his number FSSAI Registration Points Promo @ % . Please check the same and please activate the promo on","Dear Team, We have received a compliant from ADSP that regarding the promotion offer is not picking on his number FSSAI Registration Points Promo @ % .","User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
","amway website , posDear Team, We have received a compliant from ADSP that regarding the promotion offer is not picking on his number FSSAI Registration Points Promo @ % . Please check the same and please activate the promo on-Dear Team, We have received a compliant from ADSP that regarding the promotion offer is not picking on his number FSSAI Registration Points Promo @ % .",352
INC1645660,"amway website,posDear Team,We have received a compliant from ADSP that regarding the promotion offer is not picking on his number FSSAI Registration Points Promo @ % .Please check the same and please activate the promo on","Dear Team,We have received a compliant from ADSP that regarding the promotion offer is not picking on his number FSSAI Registration Points Promo @ % .","User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
","amway website,posDear Team,We have received a compliant from ADSP that regarding the promotion offer is not picking on his number FSSAI Registration Points Promo @ % .Please check the same and please activate the promo on-Dear Team,We have received a compliant from ADSP that regarding the promotion offer is not picking on his number FSSAI Registration Points Promo @ % .",352
INC1645662,"amway website , posDear Team, We have received a compliant from ADSP that regarding the promotion offer is not picking on his number FSSAI Registration Points Promo @ % . Please check the same and please activate the promo on ADSP","Dear Team, We have received a compliant from ADSP that regarding the promotion offer is not picking on his number FSSAI Registration Points Promo @ % .","User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
","amway website , posDear Team, We have received a compliant from ADSP that regarding the promotion offer is not picking on his number FSSAI Registration Points Promo @ % . Please check the same and please activate the promo on ADSP-Dear Team, We have received a compliant from ADSP that regarding the promotion offer is not picking on his number FSSAI Registration Points Promo @ % .",352
INC1646581,"amway website, posDear Team, We have received a compliant from ADSP that regarding the promotion offer is not picking on his PC number # Please check the same and please update the reason for promo offer not picked in PC ID","Dear Team, We have received a compliant from ADSP that regarding the promotion offer is not picking on his in Order","PC id is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
","amway website, posDear Team, We have received a compliant from ADSP that regarding the promotion offer is not picking on his PC number # Please check the same and please update the reason for promo offer not picked in PC ID-Dear Team, We have received a compliant from ADSP that regarding the promotion offer is not picking on his in Order",352
INC1674929,"Please check ada pl , why apoint adjust not show in redemption-history pagehttps://www.amway.co.th/my-account/apoint-redemption-historynote point adjust is not showplease check and share root cause","Please check ada pl , why apoint adjust not show in redemption-history page","Hello @Jirapart Jankaew,
A point adjust is shown in the a point management page.
Please find attached screenshot for reference.
In the history page we cannot find any adjust entry for any user.
Closing this case as discussed with you over teams chat.
Thanks","Please check ada pl , why apoint adjust not show in redemption-history pagehttps://www.amway.co.th/my-account/apoint-redemption-historynote point adjust is not showplease check and share root cause-Please check ada pl , why apoint adjust not show in redemption-history page",353
INC1681794,"After making a return PL. ADA., not all items can be selected. There are items, but only item can be selected. The remaining items are not selected by the system. Please check and make corrections.","After making a return, not all items can be selected.","Hello @Kochaporn Chummanee
The issue has been fixed permanently.
We are not able to return all the items in the order.
From the db. we can see the 9 returnable entries generated. we clean the bad data and after that it is working now.
NOTE: For such issue we need to rebuild the returnable entries when is bad data in the order.
As confirmed by @[Phongsiri Wongammarukhachok] over teams call closing this incident
Thanks","After making a return PL. ADA., not all items can be selected. There are items, but only item can be selected. The remaining items are not selected by the system. Please check and make corrections.-After making a return, not all items can be selected.",354
INC1696797,Due to technical glitch order not processed and in the same order Nutrilite Jacket Free picked.Now in other HD order it is not picking. Kindly activate it.Failed order,Order: Order Promotion : Premium Benefit Item Not Received.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",Due to technical glitch order not processed and in the same order Nutrilite Jacket Free picked.Now in other HD order it is not picking. Kindly activate it.Failed order-Order: Order Promotion : Premium Benefit Item Not Received.,355
INC1700541,Due to technical glitch order not processed and in the same order Nutrilite Jacket Free picked.Now in other HD order it is not picking. Kindly activate it.,Order: Order Promotion : Premium Benefit Item Not Received.,"Offer is activated for the user , after payment failure it takes approximately an hour for the offer to be reactivated . Kindly ask the user to try again and let us know in case of any concerns.
",Due to technical glitch order not processed and in the same order Nutrilite Jacket Free picked.Now in other HD order it is not picking. Kindly activate it.-Order: Order Promotion : Premium Benefit Item Not Received.,355
INC1703836,Due to technical glitch order not processed and in the same order Nutrilite Jacket Free picked.Now in other HD order it is not picking. Kindly activate it.Failed order#,Order: Order Promotion : Premium Benefit Item Not Received.,"Offer is activated for the user , after payment failure it takes approximately an hour for the offer to be reactivated . Kindly ask the user to try again and let us know in case of any concerns.
",Due to technical glitch order not processed and in the same order Nutrilite Jacket Free picked.Now in other HD order it is not picking. Kindly activate it.Failed order#-Order: Order Promotion : Premium Benefit Item Not Received.,355
INC1644254,Region: EIA [DO NOT DELETE THIS LINE]Please describe the issue here :-,ABO orders struck against blank error,"Hi Team,
We could see that shipped event triggered on as we received shipment on same day.
Also, the order is pos pickup order having sku with quantity 1.
No issue found for the orders, orders are closed now.
Hence, closing the incident.",Region: EIA [DO NOT DELETE THIS LINE]Please describe the issue here :--ABO orders struck against blank error,356
INC1663462,Region: EIA [DO NOT DELETE THIS LINE]Please describe the issue here :-,ABO orders struck against blank and Hybris shipped qty and EBS order qty are not matching,"Hi Team,
Due to infra issue occurred on 27 Oct 2023, shipment for the mentioned order did not get updated correctly.
Hence, shipped quantity missed at EBS end.
As confirmed with EBS team, the orders have been processed manually now.
Hence, closing the incident.
Please reach out to us on teams in case of any issue.",Region: EIA [DO NOT DELETE THIS LINE]Please describe the issue here :--ABO orders struck against blank and Hybris shipped qty and EBS order qty are not matching,356
INC1648591,Region: EIA [DO NOT DELETE THIS LINE]Please describe the issue here :-,ABO orders struck against blank error,There was some infra issue on 9th October due to which orders were stuck and issue occurred. We have retriggered the shipped event for the all these orders.,Region: EIA [DO NOT DELETE THIS LINE]Please describe the issue here :--ABO orders struck against blank error,356
INC1639505,Renewal status not updated immediately.BOSS & MDMS status updated but POS still shows inactive,Renewal status not updated immediately,"accounts were synced itself and hence we are closing the incident as self recovery.
Incident 'INC1639505' closed based on closure of task 'INC1639400'
Both accounts 7008974114 & 7009543546 are active in BOSS and the renewal has been done successfully.
Issue has been resolved and verified by the caller. Making this ticket as self-recovery.
Closing this ticket after caller's confirmation.",Renewal status not updated immediately.BOSS & MDMS status updated but POS still shows inactive-Renewal status not updated immediately,357
INC1656042,Please remove Green cycle. ADA. sku. DoubleX refill sop flex line..,Please remove Green cycle sop flex.,"HI Kochaporn Chummanee,
We have checked and marked the SOP line as Active, please check and confirm closure.
Marking this as resolved as confirmed by you.
Thanks",Please remove Green cycle. ADA. sku. DoubleX refill sop flex line..-Please remove Green cycle sop flex.,358
INC1706306,Pls check on whether the coupons on whether is redeemed or not for order number,Help to cancel the coupon...ABO has not made the payment yet but the coupon is showing as redeemed,"Coupon: APR3410MYLABS of value RM 80 applied for order: 10035268225.
But there is no success payment transaction made against this order.
So, the order is still in Created state.
Later user has made new payment against order: 10035268225.
Payment is successful.
Order is now in Confirmed state.
Caller confirmed to close the incident.",Pls check on whether the coupons on whether is redeemed or not for order number-Help to cancel the coupon...ABO has not made the payment yet but the coupon is showing as redeemed,359
INC1689186,"Please check why still show credit card CITIBank in tier , AP per packingTier : Spend at least , AP per packing list after discount and eligible to get % installment months or months on selected credit card. PRMTS38It's should be not show.Please check and share root cause","Please check why still show credit card CITIBank in tier , AP per packing","Hello @Mutita Kitpaiboonchai
As checked, we can see that the site tenure is configured by KIrkkwatt on Dec 1, 2023
1) For 4999.99 the site tenure end date is Dec 3, 2023, 11:59:59 PM
2) There is another site tenure for 5000 THB were the citi bank is still active and not false which is causing this if you need to disable, please make it as false and this needs to handled by business
As confirmed by @[Mutita Kitpaiboonchai] closing this incident
Thanks","Please check why still show credit card CITIBank in tier , AP per packingTier : Spend at least , AP per packing list after discount and eligible to get % installment months or months on selected credit card. PRMTS38It's should be not show.Please check and share root cause-Please check why still show credit card CITIBank in tier , AP per packing",360
INC1698518,There were no attachment for the MSB 2c2p & MPGS Daily Recon / mismatch report received from - December .,No attachment for MSB 2c2p & MPGS Daily Recon / mismatch report.,"As informed in the MS teams, we are closing this ticket as the issue has already been resolved on production under SCTASK1397211.
This issue appeared due to the access key got invalid. The SRE team fixed the issue under SCTASK1397211 & now the recon report is working fine on production.
However, for the requested data from 15th to 19th Dec, our development team has prepared the code/script but while testing on a lower environment we faced the same issue -- access key invalid. We have raised SCTASK1399787 to the SRE team to fix the same for the lower environment (PSUP & UAT) so we can test and proceed further with data retrieval.
We will share the 15th to 19th Dec data recon data under this ticket SCTASK1399840.
For any queries, please connect with us over MS Teams.",There were no attachment for the MSB 2c2p & MPGS Daily Recon / mismatch report received from - December .-No attachment for MSB 2c2p & MPGS Daily Recon / mismatch report.,361
INC1697103,"2C2P and MPGS daily reports are available in S3 bucket before the job executed (refer screenshot). But when users received mismatch report email today (-Dec-), there is no attachment in the email. Please check.",Missing Attachment in Daily Mismatch Report.,"Closing this ticket as per caller's confirmation.
Issue has been resolved after the resolution of ticket SCTASK1397211 by SRE team.","2C2P and MPGS daily reports are available in S3 bucket before the job executed (refer screenshot). But when users received mismatch report email today (-Dec-), there is no attachment in the email. Please check.-Missing Attachment in Daily Mismatch Report.",361
INC1665661,"Please check why the orders are still in Magic despite the status in Hybris is shown ""Cancelled""","Orders are still in Magic despite the status in Hybris is shown ""Cancelled""","10034056235 - GBS will manually deduct the PV647/BV2691 from ABO 7206983. Shop has been notified.
10033312364 - GBS will manually deduct the PV181.40/BV780 from ABO 3003506. Shop has been notified.
10033288220 - To confirm with shop whether manually adjustment to deduct the PV15.10/BV71.50 from 7015197598 is required.
","Please check why the orders are still in Magic despite the status in Hybris is shown ""Cancelled""-Orders are still in Magic despite the status in Hybris is shown ""Cancelled""",362
INC1664566,"ASM ADMIN PAGE KEEP LOADING FOR MORE THAN MINSEPP CARD TOKENIZATION KEEPS LOADING IF USING CARD NAME ""MAYBANK EMA""REFER ATTACHMENTS",ASM Admin page loading for more than mins,"Saved card is tokenized at payment provider's end and the token has some validity . That validity is checked when user makes payment. If validation gets failed , then authentication does not get successful.
In this case, user can tokenize the card again and try to do payment with the given card.
We could see that issue is due to saved card (Nick Name: Maybank ema, Token ID: 9384733623285130) is not a valid token anymore in MPGS token vault.
The other saved card (Nick Name: 304951, Token ID: 9149470519820524) which has no issue, is a valid token in MPGS and was tokenized on 19-Sept-2023. Both tokens are having same masked PAN (5491 86XX XXXX 4951) and same expiry.\
We have advised caller to suggest to ABO to remove the invalid saved card from account.
PRB0075590 has been raised to handle the error on the screen. Further progress can be tracked on PRB.
Marking the incident as resolved.
","ASM ADMIN PAGE KEEP LOADING FOR MORE THAN MINSEPP CARD TOKENIZATION KEEPS LOADING IF USING CARD NAME ""MAYBANK EMA""REFER ATTACHMENTS-ASM Admin page loading for more than mins",363
INC1641851,Order no. blocked please remove block for abo want to pay,Order blocked,"HI @Chananchida Prasitsuwan,
The cart was in locked state, we have converted it to awaiting order.
The user will now be able to do payment
Closing on confrimation from caller",Order no. blocked please remove block for abo want to pay-Order blocked,364
INC1689224,AMWAYREGISTRATION CONTRACT & E DIGITAL ID CARD,REGISTRATION CONTRACT & E DIGITAL ID CARD,Please find the attached pdf of REGISTRATION CONTRACT & E DIGITAL ID CARD and same has been updated in website .,AMWAYREGISTRATION CONTRACT & E DIGITAL ID CARD-REGISTRATION CONTRACT & E DIGITAL ID CARD,365
INC1681879,"Hi Team,HYBS_Line_StatusAWAITING SHIPMENTEBS_Line_StatusFULFILLEDHYBS_Order_Number",[DATA RECON][MY][BN][ Orders] Order Status Mismatch,"No issues were found in above orders, the consignments are ok, the status is correct, and the events are successfully triggered.
10034500627- Order contain backorder consignment due to which order is in Partially Shipped
","Hi Team,HYBS_Line_StatusAWAITING SHIPMENTEBS_Line_StatusFULFILLEDHYBS_Order_Number-[DATA RECON][MY][BN][ Orders] Order Status Mismatch",366
INC1676513,HYBS_Order_NumberHYBS_Line_StatusAWAITING SHIPMENTEBS_Line_StatusFULFILLED,[DATA RECON][MY][ Order] Line Status Mismatch,"all looks good, the consignments are ok, the status is correct, and the events are successfully triggered.
caller confirmed to close the incident.",HYBS_Order_NumberHYBS_Line_StatusAWAITING SHIPMENTEBS_Line_StatusFULFILLED-[DATA RECON][MY][ Order] Line Status Mismatch,366
INC1654878,"Hi Team,Please check if the Line status updated with latest data in Data Lake.HYBS_Order_Number",[DATA RECON][MY][ Order] Line status mismatch,"RCA: Hybris received duplicate shipment confirmation from RP, so there was difference in order qty & shipped qty.
We have performed workaround at Hybris and updated the correct shipped qty and triggered order update event.","Hi Team,Please check if the Line status updated with latest data in Data Lake.HYBS_Order_Number-[DATA RECON][MY][ Order] Line status mismatch",366
INC1705557,"NZ customer unable to register , refer to the attachment.Details used in rego is not used or linked to any other account.",NZ New Customer wanting to register,"[11:33 AM] Ashish Maurya
Hi Joyce Moleni
[11:34 AM] Ashish Maurya
This is regarding the registration issue. INC1705557
[11:34 AM] Ashish Maurya
I checked and the customer is successfully registered with the email capayne@xtra.co.nz
[11:34 AM] Ashish Maurya
The Customer number is 7020048783
[11:35 AM] Ashish Maurya
Please let us know if we are good to close the ticket.","NZ customer unable to register , refer to the attachment.Details used in rego is not used or linked to any other account.-NZ New Customer wanting to register",367
INC1697862,"website amway.myAPC NORHAYATI BINTI HASSAN BASERI try to do CONVERSION TO ABO in Amway.my but appeared ""Conversion not allowed. Please contact Amway customer support."". Try to call Amway customer service but still over hour didnt change yet.",APC try to do CONVERSION TO ABO in Amway.my but not allowed,Closed by Caller,"website amway.myAPC NORHAYATI BINTI HASSAN BASERI try to do CONVERSION TO ABO in Amway.my but appeared ""Conversion not allowed. Please contact Amway customer support."". Try to call Amway customer service but still over hour didnt change yet.-APC try to do CONVERSION TO ABO in Amway.my but not allowed",368
INC1679397,"Hi Team,ABO have tried to renew at online but her bank got maintenance when to paid. Please assist to cancel order booked because ABO want to renew manually at shop now.",Cancel order booked,"RCA : The user was not able to perform renewal in POS as the order 10034488257 was in created status. Created orders without payment captured get canceled by the system the next day. However, in this case, the user wanted to do renewal on an immediate basis. Hence, we have manually triggered the cancellation.
Note - From onwards, please raise a service task or generic request for such data fix, as incidents are for addressing production bugs or defects with strict SLAs & penalties.","Hi Team,ABO have tried to renew at online but her bank got maintenance when to paid. Please assist to cancel order booked because ABO want to renew manually at shop now.-Cancel order booked",369
INC1643457,Please kindly assist to cancel order number . Thank you,Cancel order number,order was marked cancelled and advised the caller to create a service request from next time. ,Please kindly assist to cancel order number . Thank you-Cancel order number,369
INC1662025,"Unable to cancel Order, Please cancell order No.",Unable to cancel Order No.,"Order has been marked as cancelled as per the caller request.
Closing this case.","Unable to cancel Order, Please cancell order No.-Unable to cancel Order No.",369
INC1669400,POS system loading - please reactive coupon,POS system loading - please reactive coupon,"The error message ""APR3401NABORPMY2:10005579651, APR2824CATALOGUE:10005579648, APR2824PRICELIST:10005579649 Coupon can not be applied"" was appearing because the coupons were attached to the locked cart created while the user was trying to use these coupons. However, to release these blocked coupons, we have manually canceled the cart. The coupons have been released now. We have tried to create the same scenario on the lower environment but the issue did not reproduce with the test users. This issue seems to be intermittent or cart/session specific hence the exact cause of the issue is still ambiguous. Also, we are able to add the coupons on POS.
user confirmed to close the close.",POS system loading - please reactive coupon-POS system loading - please reactive coupon,370
INC1685827,Upline sending an Invite by email to a New Prospect to complete registration. The email address is simon-strickland@hotmail.com but this is coming back with an error message to enter a valid email. So the upline entered a underscore instead and that was accepted. I do not see a duplicate email in the system so not sure why it is not accepting the dash. Please see attachment. Thanks,Invite by Email not accepting New IBO's email,"As checked, this is replicable in the lower environments.
Also, the hyphen is accepted in registration and upgrade.
Hence to resolve this, a problem ticket PRB0075962 has been created for the RCA and a permanent fix.
As a workaround, please ask the IBOs to use a different email.",Upline sending an Invite by email to a New Prospect to complete registration. The email address is simon-strickland@hotmail.com but this is coming back with an error message to enter a valid email. So the upline entered a underscore instead and that was accepted. I do not see a duplicate email in the system so not sure why it is not accepting the dash. Please see attachment. Thanks-Invite by Email not accepting New IBO's email,371
INC1691175,IBO (Ellen Patricia) is trying to invite someone by email to join as an IBO unsuccessful to error message (Please provide a valid email). This error is only showing on INVITE BY EMAIL part. I have tried the normal registration and the email went through so I am assuming that this error is only for the INVITE BY EMAIL part. The email is simon-strickland@hotmail.com. Can we have a look into this and fix it please.,Invite by email says invalid email. Upline cannot invite someone to join.,"This has been identified as an issue.
Regarding this, we already have a problem ticket PRB0075962 for this issue.
Once the problem ticket gets deployed this issue will get resolved.
As a workaround kindly ask IBO to use a different email id.
For now, we are marking this incident as resolved.
Please track the Problem ticket for the status of the issue.
In case of any issues reach out to us.",IBO (Ellen Patricia) is trying to invite someone by email to join as an IBO unsuccessful to error message (Please provide a valid email). This error is only showing on INVITE BY EMAIL part. I have tried the normal registration and the email went through so I am assuming that this error is only for the INVITE BY EMAIL part. The email is simon-strickland@hotmail.com. Can we have a look into this and fix it please.-Invite by email says invalid email. Upline cannot invite someone to join.,371
INC1648712,Order No. Statas Package in POS. BUT Already Successfully shiped in FAREYE.,Order No.. Statas Package in POS. BUT Already Successfully shiped in FAREYE.,"Hi Team,
Due to infra issue order was not pushed to Fareye.
We have repushed the order now.
Order status is shipped.",Order No. Statas Package in POS. BUT Already Successfully shiped in FAREYE.-Order No.. Statas Package in POS. BUT Already Successfully shiped in FAREYE.,372
INC1668504,IBO wants to know why her $ did not go out successfully - Valid Card and Enough funds,Ticket # IBO Rita Raumer Auto renewal did not go out enough funds,"As checked from the request payload from MDMS, at the time of RENEWAL the card saved to the autorenewal was 456462******9877, which doesn't have the RENEWAL tag in it.
Also, as checked now, the card was updated on the 9th NOV, and the new card is attached to the RENEWAL, and the tag is also attached to the same card.
It will get processed in the next run if no changes are made. ",IBO wants to know why her $ did not go out successfully - Valid Card and Enough funds-Ticket # IBO Rita Raumer Auto renewal did not go out enough funds,373
INC1680540,"Please check on log ada , why to day is left apoint noteada say on have a point why to day apoint is left plese check why apoint is deduct","Please check on log ada , why to day () is left apoint","Hi Jirapart Jankaew,
We would like to update you that we have checked this and this is not an issue this is just simple maths :
As per you user had 2269 Apoints on 11/11/23.
Now on Apoint history page you can see the apoints transactions. Please refer below details :
2269 -855 -1112 -34 + 200 + 216 +158 = 843.
This is not an issue as above transactions shows the deduction of apoints.
Mark this as resolved as confirmed by @[Phongsiri Wongammarukhachok].
Thanks","Please check on log ada , why to day is left apoint noteada say on have a point why to day apoint is left plese check why apoint is deduct-Please check on log ada , why to day () is left apoint",374
INC1642469,"Error of "" Cart.validation.messages.noPaymentOtion.",Cart Validation Error,"As discussed, User is able to procced with the order. This issue is not occur anymore.
No action was not taken from Hybris end. We have also tried to replicate the same at our end but it was not surfaced to us.","Error of "" Cart.validation.messages.noPaymentOtion.-Cart Validation Error",375
INC1661972,Kindly assist to check and remove the notification from upline's account as we do not see any pending ALP payments on the downline's account (refer screenshot),Upline notification for a successful ALP of a downline,"As checked order 10033630209 of Downline firstly silent payment was rejected at Oct 17, 23, 8:03:03 AM due to which awaitng payment order was created and upline received the notificatione ALP order is pending payment and later at Oct 17, 23, 9:23:24 AM user did the payment and order was processed
The notification has been removed from the user's account
As per caller confirmation we are marking this as resolved",Kindly assist to check and remove the notification from upline's account as we do not see any pending ALP payments on the downline's account (refer screenshot)-Upline notification for a successful ALP of a downline,376
INC1682068,"amway websitehi team,please check the filter and activate the same","hi team,please check the filter and activate the same",Filter has been activated .,"amway websitehi team,please check the filter and activate the same-hi team,please check the filter and activate the same",377
INC1645483,": system released gift incorrect==> Abo placed WOK sku 103815KM , system released gifts -> this is incorrect with scheme==> pls help to check for this issue=> i checked and cancelled that wrong order and placed a new order too PRM code :APR3770_PHASE3 : Khi mua Amway Queen Cookware Wok SKU 103815KM, s nhn c b qu tng gm: - Nc ra chn m c Dish Drops, SKU 110488VN - Du olive nguyn cht Amway Queen Extra Virgin Olive Oil, SKU",System released gift incorrect,"We have attached the Incident with PRB PRB0072408 for RCA and a permanent fix of the issue.
No other workaround is required as order is already cancelled.
For now, we would like to mark the incident as resolved and would request you to please track PRB for progress.",": system released gift incorrect==> Abo placed WOK sku 103815KM , system released gifts -> this is incorrect with scheme==> pls help to check for this issue=> i checked and cancelled that wrong order and placed a new order too PRM code :APR3770_PHASE3 : Khi mua Amway Queen Cookware Wok SKU 103815KM, s nhn c b qu tng gm: - Nc ra chn m c Dish Drops, SKU 110488VN - Du olive nguyn cht Amway Queen Extra Virgin Olive Oil, SKU-System released gift incorrect",378
INC1660580,"order paid by QR/ewallet , but was cancelled . No CV released back to ABO : TRN TH BCH TRM==> pls help to check for this orderDisplay Status : CancelledCancel By : admin AdministratorCancel Date/Time : Oct , :: PMPIF Card 472074xxxxxx7769610259652_20231026-Oct , :: PM ,,. ACCEPTED","Order paid by QR/ewallet, but was cancelled. No CV released back to ABO","
The reason No CV released back to ABO. as this order was picked by manual cancellation run for promotion. User tried to make the payment While the order was in cancellation queue. The cancel process started before the response came. Due to this reason, the OAR/CV did not release the order.
If the payment is deducted, we request you to kindly refund or Create a manual CV for this order.","order paid by QR/ewallet , but was cancelled . No CV released back to ABO : TRN TH BCH TRM==> pls help to check for this orderDisplay Status : CancelledCancel By : admin AdministratorCancel Date/Time : Oct , :: PMPIF Card 472074xxxxxx7769610259652_20231026-Oct , :: PM ,,. ACCEPTED-Order paid by QR/ewallet, but was cancelled. No CV released back to ABO",379
INC1682444,"order paid by QR/Ewallet, but it was cancelled==> pls help to check for this order*POS *Display StatusCancelledCancel By : admin AdministratorCancel Date/Time : Nov , :: PM*ONEPAY*# Merchant ID Transaction ID Order Reference Merchant Transaction Ref QR ID App Name Card Number Amount Original Amount(Purchase Amount) Date Original Date(Purchase Date) Transaction Type Status AMWAY PAY-Z1yRjwwzRXCIz6aMLo9exw - 610630626_20231125- 231125_1700888034172 ZALOPAY ************* ,, ,, // :: AM // :: AM Purchase Successful","Order paid by QR/Ewallet, but it was cancelled","This order was picked for manual cancellation as requested.
If the payment is deducted, kindly do the refund manually or create CV of the user.
For now, we would like to mark the Incident as resolved
","order paid by QR/Ewallet, but it was cancelled==> pls help to check for this order*POS *Display StatusCancelledCancel By : admin AdministratorCancel Date/Time : Nov , :: PM*ONEPAY*# Merchant ID Transaction ID Order Reference Merchant Transaction Ref QR ID App Name Card Number Amount Original Amount(Purchase Amount) Date Original Date(Purchase Date) Transaction Type Status AMWAY PAY-Z1yRjwwzRXCIz6aMLo9exw - 610630626_20231125- 231125_1700888034172 ZALOPAY ************* ,, ,, // :: AM // :: AM Purchase Successful-Order paid by QR/Ewallet, but it was cancelled",379
INC1660023,"order paid by QR/ewallet , but was cancelled . No CV released back to ABO : PHAN TH KIU DIM==> pls help to check and fix for this orderDisplay Status : CancelledCancel By : admin AdministratorCancel Date/Time : Oct , :: PMPIF QR/eWallet 610403150_20231025-Oct , :: PM ,,. ACCEPTED","Order paid by QR/ewallet, but was cancelled . No CV released back to ABO","We checked and found that the manual cancellation for promotion picked up the order for cancellation.
While the order was in the queue, the user tried to make the payment, and as it was in a queue, the cancel process started before the response came.
Due to this reason, the OAR/CV did not release the order.
Action response:
INFO [TaskExecutor-master-1872538-ProcessTask [13258298885046]] 05:02:49.497 9825125105662>Refund amount>0INFO [TaskExecutor-master-1872538-ProcessTask [13258298885046]] 05:02:49.497 9825125105662>Cancellation Refund amount is expected to be Zero>0INFO [TaskExecutor-master-1872538-ProcessTask [13258298885046]] 05:02:49.497 9825125105662Transition state>OK
If the payment is deducted, kindly refund the payment or create a Manual CV for this case.
for now, we would like to mark the incident as resolved
","order paid by QR/ewallet , but was cancelled . No CV released back to ABO : PHAN TH KIU DIM==> pls help to check and fix for this orderDisplay Status : CancelledCancel By : admin AdministratorCancel Date/Time : Oct , :: PMPIF QR/eWallet 610403150_20231025-Oct , :: PM ,,. ACCEPTED-Order paid by QR/ewallet, but was cancelled . No CV released back to ABO",379
INC1697054,Vietnam payment verification recon report,[DATA RECON][VN][ ORDER]Order missing in EBS,"We checked and found that there was some error in AWS log because of which order was not sent in EBS stg table earlier.
We repushed the Order_Confirmed event and then order was processed further.
We would like to mark the incident as resolved for now.
Do reach out to us in case of any query/concern.",Vietnam payment verification recon report-[DATA RECON][VN][ ORDER]Order missing in EBS,380
INC1699844,order cancelled in hybris and booked in EBS missing cancellation signal,[DATA RECON][IN][ order] missing cancellation signal in EBS,"RESTORATION||NOPRB
RICE ID :
ISSUE:
ANALYSIS / RESOLUTION DETAILS :
Incident ' closed based on closure of task
This order was canceled by customer but got invoiced. Hence, the order was canceled in hybris and order_Cancelled event got triggered after order_created_invoiced event.
As per the below comments order is marked as cancelled in EBS now.",order cancelled in hybris and booked in EBS missing cancellation signal-[DATA RECON][IN][ order] missing cancellation signal in EBS,380
INC1671049,HYBS_Order_Number,[DATA RECON][NZ][ Order] Order details missing in EBS,"As checked, the consignment A030-204649359-0(line 3 -> 280625A) is in backorder.
This will be shipped once it is released by the business.",HYBS_Order_Number-[DATA RECON][NZ][ Order] Order details missing in EBS,380
INC1643481,POSArtistry promo is not picking,Artistry promo is not picking,User's cart value should be greater than(Excluding tax) except the product . Kindly verify and let us know in case of any concerns.,POSArtistry promo is not picking-Artistry promo is not picking,381
INC1648927,Credit note not generated Order number () Return no -,Credit note not generated - (Moderate Priority),"We have checked no refund follow on generated for this order -, return- .
Also, return events are not generated for this return.
Please, place a fresh return for this order and let us know if issue persists.
",Credit note not generated Order number () Return no --Credit note not generated - (Moderate Priority),382
INC1660591,missing order BUS_ENTTY_NO BNS_PER_NO AFF_NO TRX_SRC_CD,"Hi Team, Please sync the order to MAGIC for Thailand aff","Hello @[Abdul Subhaan]
The order has already been synced to magic
No action has been taken from us.
As confirmed by @[Abdul Subhaan] closing this incident
Thanks","missing order BUS_ENTTY_NO BNS_PER_NO AFF_NO TRX_SRC_CD-Hi Team, Please sync the order to MAGIC for Thailand aff",383
INC1662199,high priority incident to raise an emergency CR,high priority incident to raise an emergency CR,"CR is closed
Emergency CR number # ",high priority incident to raise an emergency CR-high priority incident to raise an emergency CR,384
INC1697156,Please assist to unfreeze the coupon which is stuck in order since 27th OCT .ABO number: ANG TZE YANGCoupon number: Order number: Thank you.,Coupon freezed,"Coupon: 10005307547 was freezed against cart:10033887958 .
We have unfreeze the cart and voucher is now released. PRB0075321 is already for permanent fix of this issue.
Closing the ticket as per confirmation received.",Please assist to unfreeze the coupon which is stuck in order since 27th OCT .ABO number: ANG TZE YANGCoupon number: Order number: Thank you.-Coupon freezed,385
INC1680483,Order not found on MLOS as check this order already paid but not found on MLOS,Order not found on MLOS,"Hello @[Phongsiri Wongammarukhachok]
207161563 - Nov 11, 2023 10:34:34 has been returned on Nov 15, 2023 17:14:34
PVBV - ฿ 5,954.00/1,844.00
208001712 - Cart freezed - (no more changes to PVBV after freezed) - 11/15/23 5:14:14.684 PM
So, the PVBV will be adjusted in the next orders until it becomes zero.
As confirmed by @[Thanawat Dechpol] over team's call closing this incident
Thanks",Order not found on MLOS as check this order already paid but not found on MLOS-Order not found on MLOS,386
INC1649315,"- Negative bonus payment order but status not fully completed. Please check why the order haven't fully completed ? Due to this bonus paid order haven't fully completed and there not payment signal to mdms so caused the outstanding amount already deducted with Sep23 bonus on OCT,, double paid (paid by credit card and deducted by bonus) so ABO request refund. Please advise is possible this order process full cancellation?",Negative bonus payment order but status not fully completed,"As requested, the Order& Line Item has been marked as CANCELED.
Please check with EBS if this needs to be cancelled at EBS side.
Delivery address was missing from the Order due to which the order was stuck & was in confirmed state.
The order status & line status marked as cancelled manually.
Screenshot has been attached below for your reference.
","- Negative bonus payment order but status not fully completed. Please check why the order haven't fully completed ? Due to this bonus paid order haven't fully completed and there not payment signal to mdms so caused the outstanding amount already deducted with Sep23 bonus on OCT,, double paid (paid by credit card and deducted by bonus) so ABO request refund. Please advise is possible this order process full cancellation?-Negative bonus payment order but status not fully completed",387
INC1673034,"In backoffice - Product Manager - Advanced search we use to be able to promote product within a shopping channel without adding a search term. No we have to add a search term which only works when someone searches that term. We need it to go back to the way it was, so when promote a product within a shopping channel it move it the the top. Sowhen the filter is on best match as default we can say in what order the products appear.",Not able to order the products in a channel,"This is already advised on the ticket INC1591636, that the ordering of the products will only be allowed with the search profiles.
Meanwhile, we will arrange a call with BA if required.
Please ping us over the teams if have any other queries.","In backoffice - Product Manager - Advanced search we use to be able to promote product within a shopping channel without adding a search term. No we have to add a search term which only works when someone searches that term. We need it to go back to the way it was, so when promote a product within a shopping channel it move it the the top. Sowhen the filter is on best match as default we can say in what order the products appear.-Not able to order the products in a channel",388
INC1701610,Please assist to check and proceed to reactivate the ALP profile as it did not charge ABO.APC number: TIEW LAY TONGALP profile name: PROTEIN GSubs. Id:,"ALP reactivated, element did not charge","[Service task--SCTASK1389033 and RITM-RITM1295717] were raised for the same user, whose ALP was previously inactive due to late renewal.
The processing date for the fourth element was set to November 28th, 2023, while the processing dates for the fifth and sixth elements have been set to December 28th and January 28th, respectively.
Please see @[Sherryl Bawani Murugisu's] attached message/screenshot.
------------------------------------------------------------------------------------------------------------------------------------------------------------------
Sherryl Bawani Murugisu
Work notes•2023-11-28 15:59:14•Translate
@Neha Tomar
NEW OPD date 28th .. for all remaining elements","Please assist to check and proceed to reactivate the ALP profile as it did not charge ABO.APC number: TIEW LAY TONGALP profile name: PROTEIN GSubs. Id:-ALP reactivated, element did not charge",389
INC1701294,FIBER IS DELTA STOCK IN COCHIN CWH PLS RELEASE THE STOCKS.,FIBER IS DELTA STOCK IN COCHIN CWH PLS RELEASE THE STOCKS.,"Delta has been released, kindly verify now.",FIBER IS DELTA STOCK IN COCHIN CWH PLS RELEASE THE STOCKS.-FIBER IS DELTA STOCK IN COCHIN CWH PLS RELEASE THE STOCKS.,390
INC1663594,POS DELTA STOCK IN COCHIN CWH PLS RELEASE THE STOCKS.,DELTA STOCK IN COCHIN CWH PLS RELEASE THE STOCKS.,Delta has been released. Kindly verify.,POS DELTA STOCK IN COCHIN CWH PLS RELEASE THE STOCKS.-DELTA STOCK IN COCHIN CWH PLS RELEASE THE STOCKS.,390
INC1696541,Please check why receipt created for cancelled order?,Please check why receipt created for cancelled order?,"This order was canceled by customer but got invoiced. Hence, the order was canceled in hybris and order_Cancelled event got triggered after order_created_invoiced event.
Please refer INC1689982.
As per the below comments order is marked as cancelled in EBS now.",Please check why receipt created for cancelled order?-Please check why receipt created for cancelled order?,391
INC1664291,"order no. paid by QR, and refund is showing on POS refer to attached screenshot.Please refund this order's amount as AR as this is cancelled.",order no. cancelled Please refund to ar.,"HI Petcharat Wangkiri,
As the refund is done by the MDMS team and same has been confirmed by you.
Marking this as resolved as confirmed by you.
Thanks","order no. paid by QR, and refund is showing on POS refer to attached screenshot.Please refund this order's amount as AR as this is cancelled.-order no. cancelled Please refund to ar.",392
INC1672321,orders is not showing in PICKUP SHIPMENT menu,Orders is not showing in PICKUP SHIPMENT menu,"Changes have been done in Site configuration for this issue.
Now orders are reflecting.
Closing as per caller confirmation.",orders is not showing in PICKUP SHIPMENT menu-Orders is not showing in PICKUP SHIPMENT menu,393
INC1688123,"Please check ADA . Customer say the product has been received, why show order number in tab To receive.Please check and share root cause.","Please check ADA . Customer say the product has been received, why show order number in tab To receive.","Order reported is Stuck in ""prepare"" tab expected in ""Success/completed"" Tab in Order History. But as checked in the track your order page we can see it is in ""Order has been delivered to sorting center"" This needs to be checked if the carrier is updated for this order and also if carrier has sent us back the POD to hybris and all this needs to be checked with RP system
As checked in splunk we couldn't see any receive DELIVERY_SUCCESS from RP System as we dont have logs older than 3 months. We have done the datafix and order has been moved to completed tab.
We have done the data fix.
Hence closing this incident. let us know incase of any issues
","Please check ADA . Customer say the product has been received, why show order number in tab To receive.Please check and share root cause.-Please check ADA . Customer say the product has been received, why show order number in tab To receive.",394
INC1688124,"Please check ADA . Customer say the product has been received, why show order number in tab To receive.please check and share root cause.","Please check ADA . Customer say the product has been received, why show order number in tab To receive.","Hello @[Suparat Chompuwiset]
Order reported is Stuck in ""prepare"" tab expected in ""Success/completed"" Tab in Order History. But as checked in the track your order page we can see it is in ""Order has been delivered to sorting center"" This needs to be checked if the carrier is updated for this order and also if carrier has sent us back the POD to hybris and all this needs to be checked with RP system.
As checked in splunk we couldn't see any receive DELIVERY_SUCCESS from RP System as we dont have logs older than 3 months. We have done the data fix and order has been moved to completed tab.
Hence closing this incident. let us know in case of any issues.
Thanks","Please check ADA . Customer say the product has been received, why show order number in tab To receive.please check and share root cause.-Please check ADA . Customer say the product has been received, why show order number in tab To receive.",394
INC1687923,". As customer has used his loyality point to pay the bill . while at the time of finalizing the order, its got cancelled automatically .",has placed an order from . As customer has used his loyality point to pay the bill . while at the time of finalizing,Loyalty points have been reversed. Kindly as user to verify.,". As customer has used his loyality point to pay the bill . while at the time of finalizing the order, its got cancelled automatically .-has placed an order from . As customer has used his loyality point to pay the bill . while at the time of finalizing",395
INC1699705,"Please check ADA , Why customer cancel news marketing but still receive E-mail news marketing.Note.Email : z.davinda@gmail.complease also provide example E-mail have sent to customer.","Please check ADA , Why customer cancel news marketing but still receive E-mail news marketing.","HI Suparat Chompuwiset,
We have checked the issue and please find the below analysis :
The user updated his subscription by discontinuing the marketing email service at 12/15/2023 10:48 AM.
The last emails as per the logs receieved by the user are also of similar or before that time.
Please refer to the attached screenshots for your reference.
Also to provide example Email we do not store the content of the email.
Please refer to the attached screenshot these emails are not generated by hybris as the last order placed by this user was in september.
Marking this as resolved as confirmed by @[Phongsiri Wongammarukhachok].","Please check ADA , Why customer cancel news marketing but still receive E-mail news marketing.Note.Email : z.davinda@gmail.complease also provide example E-mail have sent to customer.-Please check ADA , Why customer cancel news marketing but still receive E-mail news marketing.",396
INC1675654,"please clear 118120A under ""Reserve"" Qty 107ea","please clear 118120A under ""Reserve"" Qty 107ea for Sandakan shop","On 15 Nov 2023, Hybris had 272 reserves, 178 were shipped and 15 cancelled among them.
And EBS hasn't consumed all 178 shipped qty on same day, so there is wastage of 10 qty.
Once EBS consumes the shipped quantities, these wastages will get clear.
Remaining 79 are valid reserves at Hybris. We cannot clear the valid reserves.
Marking incident resolved as per caller confirmation.","please clear 118120A under ""Reserve"" Qty 107ea-please clear 118120A under ""Reserve"" Qty 107ea for Sandakan shop",397
INC1691206,kindly clear 1ea wastage,kindly clear 1ea wastage,"Currently there are no invalid wastages to remove.
There are 3 allocations and EBS yet to consume 1shipped qty.
Once EBS consumes the shipped qty, wastage will get clear.
No action taken from Hybris.
Caller confirmed to close the incident.",kindly clear 1ea wastage-kindly clear 1ea wastage,398
INC1640090,Kindly clear wastage event for 300475M 76ea,Kindly clear wastage event for ****** 76ea,"On 28 Sep, both Hybris & EBS had common onhand of 151 qty.
On 29 Sep, Hybris received shrinkage event of 150 qty.
Hybris onhand became negative but EBS onhand was 72 qty. Which is resulting in wastage.
Post inventory feed from EBS system, invalid wastages are cleared.
Current wastage count is 1 and it is valid.",Kindly clear wastage event for 300475M 76ea-Kindly clear wastage event for ****** 76ea,398
INC1653677,"as guwahati hub 60036below order not reflect in fareye,kindly repushWH CODE Parent Order Shipment ID Parent Airway Bill Current Status in POS","below order not reflect in fareye,kindly repushWH CODE Parent Order Shipment ID Parent Airway Bill Current Status in",Orders have been repushed. Kindly verify.,"as guwahati hub 60036below order not reflect in fareye,kindly repushWH CODE Parent Order Shipment ID Parent Airway Bill Current Status in POS-below order not reflect in fareye,kindly repushWH CODE Parent Order Shipment ID Parent Airway Bill Current Status in",399
INC1655834,No sync configuration found for catalog [amwayvietnamContentCatalog] from [Staged] to [Online].,No sync configuration found for catalog [amwayvietnamContentCatalog] from [Staged] to [Online].,"We checked and found that there was some issue with one of the content slot created.(attached screenshot)
Later when we checked the sync was working fine.
For now, we would like to mark the Incident as resolved.",No sync configuration found for catalog [amwayvietnamContentCatalog] from [Staged] to [Online].-No sync configuration found for catalog [amwayvietnamContentCatalog] from [Staged] to [Online].,400
INC1695768,POSOther,Delete the serial number of order number,"Hi @Nuttawat Chansimui,
We have deleted the serial number of order number 208889790.
As confirmed by operations team closing this incident.
PFA
Regards,
Sai",POSOther-Delete the serial number of order number,401
INC1640211,Cannot create Self-Managed SOP it say there's SM SOP existed but there's NONE.,Cannot create Self-Managed SOP,"After our discussion and inspection in the meeting, the data has been fixed and the problem has been solved, so we mark it as solved",Cannot create Self-Managed SOP it say there's SM SOP existed but there's NONE.-Cannot create Self-Managed SOP,402
INC1680425,"Assigning to IT, have recently processed the name correction request, due to FSSAI requirement ADSP is requesting to issue the Digital e-card with corrected name, please generate and upload the same under documents section in website.",Name correction.,Please find attach digital card for the user.,"Assigning to IT, have recently processed the name correction request, due to FSSAI requirement ADSP is requesting to issue the Digital e-card with corrected name, please generate and upload the same under documents section in website.-Name correction.",403
INC1680435,"Assigning to IT, have recently processed the name correction request, due to FSSAI requirement ADSP is requesting to issue the Digital e-card with corrected name, please generate and upload the same under documents section in website. Thanks",Name correction.,Please find attach updated digital card.,"Assigning to IT, have recently processed the name correction request, due to FSSAI requirement ADSP is requesting to issue the Digital e-card with corrected name, please generate and upload the same under documents section in website. Thanks-Name correction.",403
INC1653070,fareyeBelow mention order not hit FarEye. Please solve this problem. shipment order awb Wh,Below mention order not hit FarEye. Please solve this problem. shipment order awb,Orders have been repushed. Kindly verify.,fareyeBelow mention order not hit FarEye. Please solve this problem. shipment order awb Wh-Below mention order not hit FarEye. Please solve this problem. shipment order awb,404
INC1646375,"fareyeDear Team, Below mention order not hit FarEye. Please solve this problem. shipment order awb Wh","Dear Team, Below mention order not hit FarEye. Please solve this problem. shipment order awb WhSIE01422WX","Order repushed, Now reflected at far eye ","fareyeDear Team, Below mention order not hit FarEye. Please solve this problem. shipment order awb Wh-Dear Team, Below mention order not hit FarEye. Please solve this problem. shipment order awb WhSIE01422WX",404
INC1698064,Order has been canceled but can still be managed.,The order has been canceled but can still be managed.,"Hello @Chananchida Prasitsuwan
The order is cancelled but the consignment was in Ready status so the order is being shown on the managed screen
We have marked the consingment status as cancelled and the event has been sent
Now the POS shows consingment as cancelled and all looks good
Already confimed by [Eak Kowvilai] order cancelled on OMS closing this inc
Thanks",Order has been canceled but can still be managed.-The order has been canceled but can still be managed.,405
INC1704957,"Please check ada , item is missing on sop profilenotepl of last month subscription id last month still have item , but on this month itemsPlease check and share root cause","Please check ada , item is missing on sop profile","Hi @[Jirapart Jankaew],
As discussed with @[Phongsiri Wongammarukhachok] - We can see the comments - ""Do not reactivate. Move to Line 110821205 because the line broke.""
Also, the person who cancelled this SOP line and again reactivated is Chananchida Prasitsuwan and this can be seen on the POS screen.
NOTE : --- we checked on pusp, we not allow user change product untill the profile is month 7 of profile.
As confirmed by @[Phongsiri Wongammarukhachok] closing this incident.
Thanks","Please check ada , item is missing on sop profilenotepl of last month subscription id last month still have item , but on this month itemsPlease check and share root cause-Please check ada , item is missing on sop profile",406
INC1642662,SOP Profile missing due to withdraw business please fix,SOP Profile missing,"HI Chananchida Prasitsuwan,
We have checked the issue.
data fix has been done.
User will be able to open the SOP profile.
The profile of user was not in synced.
Marking this as resolved as confirmed by you.
Thanks",SOP Profile missing due to withdraw business please fix-SOP Profile missing,406
INC1660800,"POSSKU # Not showing for sales in POS Application, good Stocks available in warehouse. Please release the below SKU Delta qtys for Sale. ,","SKU # Not showing for sales in POS Application, good Stocks available in warehouse. Please release the below SKU Delta qtys for Sale.",Delta has been cleared. Kindly verify.,"POSSKU # Not showing for sales in POS Application, good Stocks available in warehouse. Please release the below SKU Delta qtys for Sale. ,-SKU # Not showing for sales in POS Application, good Stocks available in warehouse. Please release the below SKU Delta qtys for Sale.",407
INC1647524,"APC validation: When user enter info for co-applicant, the PI validation (Name, last digits & DOB) should validate against primary partys and vice versa in the same screen. ABO validation: It will prompt the msg when NRIC is the same, however if amend either one and input the same again, no error msg seen. As per confluence https://amwaycloud.atlassian.net/wiki/spaces/AHMP2/pages//MSB.Registration+Member, validation should works between main & co-app. Refer: https://amwaycloud.atlassian.net/browse/MSB-",system did not validate if information exists between Main & Co-applicant in registration page,"PRB0075264 has been raised for code fix and further progress can be tracked via PRB
as per confirmation we are marking this as resolved ","APC validation: When user enter info for co-applicant, the PI validation (Name, last digits & DOB) should validate against primary partys and vice versa in the same screen. ABO validation: It will prompt the msg when NRIC is the same, however if amend either one and input the same again, no error msg seen. As per confluence https://amwaycloud.atlassian.net/wiki/spaces/AHMP2/pages//MSB.Registration+Member, validation should works between main & co-app. Refer: https://amwaycloud.atlassian.net/browse/MSB--system did not validate if information exists between Main & Co-applicant in registration page",408
INC1681964,Please help to repush the shipment that is received from RP for the attached orders on urgent basis since the orders not reaching Fareye.,Request for repush shipment,Orders has been repushed now.,Please help to repush the shipment that is received from RP for the attached orders on urgent basis since the orders not reaching Fareye.-Request for repush shipment,409
INC1672398,"POSHi Team, is not showing for scanning on POS , Please check & resolve the issue scanning logo is available on the products.","Hi Team, SKU No is not showing for scanning on POS , Please check & resolve the issue scanning logo is available on the products.",POS scanning option has been enabled. Kindly verify.,"POSHi Team, is not showing for scanning on POS , Please check & resolve the issue scanning logo is available on the products.-Hi Team, SKU No is not showing for scanning on POS , Please check & resolve the issue scanning logo is available on the products.",410
INC1690445,"ALP address (ALP flag) in address book is **********When ABO creates ALP profile, the default address not showing as per address book but display as Ong Sze Nee, -, Jalan Dato Mohd Ali, Endao, JB, . Please refer to attached video and investigate why default address not showing as per address book.",ALP default address not showing the same as per ALP address stated in address book,"Hi @Amelia Sze Wei Teoh,
ALP tags can be multiple in delivery address management in storefront as the ALP tags are associated with the address in every ALP profile.
Whatever address is associated with any ALP profile, it will have ALP tag with it.
Therefore, since multiple ALP tags are possible, system does not take default address with ALP tagged address.
It takes first address as default address","ALP address (ALP flag) in address book is **********When ABO creates ALP profile, the default address not showing as per address book but display as Ong Sze Nee, -, Jalan Dato Mohd Ali, Endao, JB, . Please refer to attached video and investigate why default address not showing as per address book.-ALP default address not showing the same as per ALP address stated in address book",411
INC1641885,"After clicking Edit button, it already showed an error message ""Please enter valid Pass NUMBER"". Then try to edited it and save but the same error message shown.APC ROEL PADUA BUENOPass number to be update - PF5259397Please assist",Not able to update Pass number in BOSS,the problem ticket PRB0074712 has been raised for the fix of the issue and MDMS has updated the pass hence user confirmed to close the incident.,"After clicking Edit button, it already showed an error message ""Please enter valid Pass NUMBER"". Then try to edited it and save but the same error message shown.APC ROEL PADUA BUENOPass number to be update - PF5259397Please assist-Not able to update Pass number in BOSS",412
INC1651057,Refer attached.,"From POS, unable to switch the order mode in sales order from HD to walk-in.","PRB0075359 has been raised for this issue and further progress can be tracked via PRB
As per confirmation we are marking this as resolved ","Refer attached.-From POS, unable to switch the order mode in sales order from HD to walk-in.",413
INC1701783,Platinum is auto enrolled into auto renewal and is unable to expand the tab to unsubscribe for the card.,ABO wanted to delete her expired card but is unable to remove the card from renewal as she is Platinum,"KP
Khushbu Patel
Additional comments (Customer visible)•2023-12-22 18:09:40•Translate
Hi @Ken Xin Hao Toh
The card is attached with renewal & active ALP hence cannot be removed. Please do the following:
1. Kindly ask the user to update the new payment card for the ALP profile - 'Healthy Set' (refer to the below screenshot)
2. To remove the card from renewal, please raise a service request to the MDMS team to check this further.
Regards,
Khushbu",Platinum is auto enrolled into auto renewal and is unable to expand the tab to unsubscribe for the card.-ABO wanted to delete her expired card but is unable to remove the card from renewal as she is Platinum,414
INC1676443,Missing order in Hybris but payment has been processed in Windcave. Please help to check on the order .,Missing order in Hybris but payment has been processed in Windcave,"As checked in our logs, the payment was captured but we got some error because of which the SUCCESS payment was not created in HYBRIS.
And the cart is not converted to order.
We already have a problem ticket PRB0074941 for the RCA and a permanent fix.
Please refund the IBO and let us know if we can close this ticket.",Missing order in Hybris but payment has been processed in Windcave. Please help to check on the order .-Missing order in Hybris but payment has been processed in Windcave,415
INC1672462,"Please check from log PL. customer select set. Is it true or not?The customer said that select set, but in the system it came up with sets.Please check and share root causeCode Ms. Pimnapas Ananpatthana places an order for FS: Promotional Set, Meal Replacement Products, BodyKey, give code Ms. Tuanchit Dechphrom.The NTHA informed me that I clicked to select set, but in the system it came up with sets. I would like to help check whether the NTHC really pressed to select set or not. I only need set and the NTHC pressed to use the e-start discount. Kit baht too.",Please check from log PL. customer select set. Is it true or not?,"As checked in the attached logs, user added the product 320427 three times.
Please find attached splunk logs for reference.
Closing this case as confirmed with @[Mutita Kitpaiboonchai] over teams chat.","Please check from log PL. customer select set. Is it true or not?The customer said that select set, but in the system it came up with sets.Please check and share root causeCode Ms. Pimnapas Ananpatthana places an order for FS: Promotional Set, Meal Replacement Products, BodyKey, give code Ms. Tuanchit Dechphrom.The NTHA informed me that I clicked to select set, but in the system it came up with sets. I would like to help check whether the NTHC really pressed to select set or not. I only need set and the NTHC pressed to use the e-start discount. Kit baht too.-Please check from log PL. customer select set. Is it true or not?",416
INC1671037,"Please check ADA Customer say register on SF and paid. why did't gen PL.note.. please check why did't gen PL.. please check log paid. ""Process Date . : Process Time . : :: ""please check and share root cause.",Please check ADA Ms. Peeraya Chatpanya Customer say register on SF and paid. why did't gen PL.,"200-207548736 is the actual order of the user.
1) This was stuck in the locked state due to which the order was not visible on POS This might have happened due to the response from bank to 2c2p and then 2c2p to hybris as this order is paid via Ebanking.
2) The order has been paid and also processed and all the business process have been completed.
The issue was due to the above has been handled now order is visible on POS.
Clsoing this INC as confirmed from @[Phongsiri Wongammarukhachok]","Please check ADA Customer say register on SF and paid. why did't gen PL.note.. please check why did't gen PL.. please check log paid. ""Process Date . : Process Time . : :: ""please check and share root cause.-Please check ADA Ms. Peeraya Chatpanya Customer say register on SF and paid. why did't gen PL.",417
INC1689178,"Hi Team,Kindly check on this, ABO can proceed/confirm at payment page. Please refer attachment.Regards,Hazim Azmi",Can't confirm for payment for ALP,"Hi @Muhammad Hazim Azmi,
As checked user has selected shopping for other in shopping for. Kindly check attached screenshot. That is why ABO unable to click the ""confirm"" button.
Kindly select myself from the shopping for and then try to make payment.
FYI - SOP subscription can be place only for oneself and not for others.
Kindly Let us know if any other assistance is required or we are good to close this case.
Thank you.
Please re-open the incident if issue is not resolved.","Hi Team,Kindly check on this, ABO can proceed/confirm at payment page. Please refer attachment.Regards,Hazim Azmi-Can't confirm for payment for ALP",418
INC1668037,"system release incorrect Qty of PRM gift=> Abo buy ,,. vnd Nutrilite products -> The correct gift qty will receive is : -> 124491KM bodykey by nutrilite - Banana Huong==> but system released up to -> 124491KM bodykey by nutrilite - Banana Flavor==> pls help to check for this issuePRM code: APR3881_PAHSE4: When purchasing a Nutrilite order of . million VND or more, including nutrilite fiber powder skin care product SKU 102736VN and nutrilite daily health care product SKU 126009VN, you will receive free bodykey by nutrilite - Banana Flavor SKU 124491KM",System release incorrect Qty of PRM gift,"We have attached the Incident with PRB PRB0072408 for RCA and a permanent fix of the issue.
As a workaround, we request you to kindly ask for a return of the order.
For now, we would like to mark the incident as resolved and would request you to please track PRB for progress.
","system release incorrect Qty of PRM gift=> Abo buy ,,. vnd Nutrilite products -> The correct gift qty will receive is : -> 124491KM bodykey by nutrilite - Banana Huong==> but system released up to -> 124491KM bodykey by nutrilite - Banana Flavor==> pls help to check for this issuePRM code: APR3881_PAHSE4: When purchasing a Nutrilite order of . million VND or more, including nutrilite fiber powder skin care product SKU 102736VN and nutrilite daily health care product SKU 126009VN, you will receive free bodykey by nutrilite - Banana Flavor SKU 124491KM-System release incorrect Qty of PRM gift",419
INC1652786,"system release incorrect Qty of giftBuy White tea toothpaste set KM: Gift 124107VN Glister Multi-Action Toothpaste (Mini) : => pls help to check and fix for this issuePRM code:APR3737_PHASE3 : Offer : When you buy Glister white tea toothpaste and Glister multi-purpose toothpaste 200g (SKU ), GET FREE multi-purpose toothpaste 50g (Mini) Offer : When you buy Toothpaste Glister multi-purpose toothpaste 200g (SKU ), FREE multi-purpose toothpaste 50g (Mini)",System release incorrect Qty of gift,"We have attached the Incident with PRB PRB0072408 for RCA and a permanent fix of the issue.
As a workaround, we request you to kindly ask for a return of the order.
For now, we would like to mark the incident as resolved and would request you to please track PRB for progress.","system release incorrect Qty of giftBuy White tea toothpaste set KM: Gift 124107VN Glister Multi-Action Toothpaste (Mini) : => pls help to check and fix for this issuePRM code:APR3737_PHASE3 : Offer : When you buy Glister white tea toothpaste and Glister multi-purpose toothpaste 200g (SKU ), GET FREE multi-purpose toothpaste 50g (Mini) Offer : When you buy Toothpaste Glister multi-purpose toothpaste 200g (SKU ), FREE multi-purpose toothpaste 50g (Mini)-System release incorrect Qty of gift",419
INC1682766,"SYSTEM RELEASE WRONG QTY OF GIFT : & => i can see that POS - Discount tab displays Gift Qty = , but Line details tab displays Gift Qty =sku : Set of Nutrilite multivitamin and mineral supplements - Children==> Pls help to check for this issueAPR3950_PAHSE3_FIRE When purchasing Nutrilite products with an order value of ,, VND (VAT included), Distributors/KHNPPs will be given a choice of set of Nutrilite Multivitamin and Mineral Health Products - Children - Children. (SKU: ) or Set of Nutrilite Daily Dietary Supplements ()",System release wrong qty of gift,"We can see there is a mismatch in the promotion qty and we suspect due to high promotion transaction concurrently, it might have happened.
We have attached PRB PRB0072408 for RCA and a permanent fix of the issue for now.
As a workaround, we would like to request you to kindly ask the user for return of the order.
For now, we would like to mark the Incident as resolved","SYSTEM RELEASE WRONG QTY OF GIFT : & => i can see that POS - Discount tab displays Gift Qty = , but Line details tab displays Gift Qty =sku : Set of Nutrilite multivitamin and mineral supplements - Children==> Pls help to check for this issueAPR3950_PAHSE3_FIRE When purchasing Nutrilite products with an order value of ,, VND (VAT included), Distributors/KHNPPs will be given a choice of set of Nutrilite Multivitamin and Mineral Health Products - Children - Children. (SKU: ) or Set of Nutrilite Daily Dietary Supplements ()-System release wrong qty of gift",419
INC1664200,order has not progressed to Blue Yonder,Order has not progressed to Blue Yonder,"This order has some issues, because of which it didn't drop to RP/BY.
Meanwhile, we have performed the workaround for this order and it is now dropped at the S12 Store.
Also, as per the wish of the IBO, the order has been returned by DIMITRI.
A problem ticket PRB0075511 has been created for the RCA and a permanent fix.",order has not progressed to Blue Yonder-Order has not progressed to Blue Yonder,420
INC1667236,No default pick up location in ordering .if possible automated pick up location or change the error message to select pick up location.,No default pick up location in ordering.,"emp enters the settlement interface--pick up. By default, there is no address details--->Click to pay-->Other systems start verification and find that the information is missing--->Because the entire block of information is missing, other systems may An error message is returned when it is judged that the entire piece of information is missing (configuration error), or an error message is returned when the address information cannot be detected (the address information needs to be updated) --> leading to different pop-up
This error message comes from other teams. Since the pickup does not have warehouse information by default and needs to be added manually, such a verification error will occur. If you need to change this error message, you may need to contact other teams or open a CCR to add it to the pickup. Default warehouse
On the support side, there are no open issues, so we mark them as resolved",No default pick up location in ordering .if possible automated pick up location or change the error message to select pick up location.-No default pick up location in ordering.,421
INC1673670,"Hi Team, ADSP has received Qty of Cream Moisturizing Soap short in the order. Please check and resolve the complaint.",Login error plz. Resolve.,"Please connect to Business or warehouse team.
As delivery and packing is not done by IT team
","Hi Team, ADSP has received Qty of Cream Moisturizing Soap short in the order. Please check and resolve the complaint.-Login error plz. Resolve.",422
INC1674333,Return status shows Approval Pending and CV not generated.Refer Attachment.Return #:,Return status shows Approval Pending and CV not generated,"As checked business process was stuced at one node we have repaired gthe same
as per confirmation we are marking this as resolved ",Return status shows Approval Pending and CV not generated.Refer Attachment.Return #:-Return status shows Approval Pending and CV not generated,423
INC1655015,This XML file does not appear to have any style information associated with it. The document tree is shown below.ecom---nulluserIdUser not present in hybris,User not present in Hybris,"We have added the user in hybris .
For access-related issues, We would like to request you to please raise a SERVICETASK/REQUEST .
You can go to below link for raising the SERVICETASK/REQUEST
https://amway.service-now.com/sp/?id=sc_cat_item&sys_id=fea5e517dbf90c507b7884eb0b96194a
For now, we would like to mark the Incident as RESOLVED.",This XML file does not appear to have any style information associated with it. The document tree is shown below.ecom---nulluserIdUser not present in hybris-User not present in Hybris,424
INC1688081,"It seems like SKU 312322TH for all shops has DEFAULT pooling strategy on Hybris which caused website to show product status as out of stock. As checked, The pooling strategy of ""NULL"" should be WALKIN accordingly. Could you please help change pooling strategy of ""NULL"" from DEFAULT to WALKIN for all shops?","Request to change pooling strategy of ""NULL"" from DEFAULT to WALKIN for all shops SKU 312322TH","Hello @[Nachanok Sriuthid]
The issue is we can see that the stock level created for this product has 2 entries for each warehouse of same DEFUALT pooling stratergy which is wrong.
1) Either is should be 1 default and 1 walkin or only default
2) As now there are 2 default and out of which one is having null status this is causing to show the out of stock on PLP
We have sample fixed for the 02HY and the issue has been fixed for this. wareshouse
As discussed with @snachanok@amway.comwe we have changed the poolingStrategy as WALK IN for NULL stock status and deleted the NULL stock status for 01HQ
Please find the reference for chat :
Thanks","It seems like SKU 312322TH for all shops has DEFAULT pooling strategy on Hybris which caused website to show product status as out of stock. As checked, The pooling strategy of ""NULL"" should be WALKIN accordingly. Could you please help change pooling strategy of ""NULL"" from DEFAULT to WALKIN for all shops?-Request to change pooling strategy of ""NULL"" from DEFAULT to WALKIN for all shops SKU 312322TH",425
INC1660658,"hi team, kindly assist to check abo cannot renew at counter.she urgently want to purchase at shop.expired on sept2023Error: Cannot place order as renewal is already in progress for this account.",cannot renew,"Hybris has received ""respCode : 4005"" & ""respDesc : respDesc"": Do not honor for order #10033837809
As hybris has not received a successful response from the payment provider (2c2p), the cart/order was marked canceled.
Check with finance team if payment is captured at their end, please ask for refund.
Can you please try to renew now & let us know id any further assistance is required.
Closing as per caller confirmation","hi team, kindly assist to check abo cannot renew at counter.she urgently want to purchase at shop.expired on sept2023Error: Cannot place order as renewal is already in progress for this account.-cannot renew",426
INC1670933,"Unable Items Scanned SKU.,PL. when scan and press save show message ""Cannot update picked quantity as entry error exists"" I want to mark the order as pickup complete and please check cause.(same case )",Unable Items Scanned SKU..,"Hello @[Kochaporn Chummanee]
200-207535923 READY_FOR_PICKUP Marked Ready for pick up
200-207535923 PICKUP_COMPLETE Marked pick up complete
the order has been marked as complete and for RCA we already have the ticket INC1670123 open
As confirmed by @[Eak Kowvilai] closing this incident
Thanks","Unable Items Scanned SKU.,PL. when scan and press save show message ""Cannot update picked quantity as entry error exists"" I want to mark the order as pickup complete and please check cause.(same case )-Unable Items Scanned SKU..",427
INC1704942,customer inform not able to use website deiplay error internal server error detail on attached file,customer inform not able to use website,"HI Mutita Kitpaiboonchai,
We have checked the issue and the issue was happening due to the incorrect product configuration for SKU 125896 which was done today.
The product setup team configured the Apoints related setting for this product but User limit field was left as blank and system was expecting some numeric value for this field and it was throwing null pointer exception.
This was communicated to the product setup team over teams call and they made the changes accordingly.
After which the issue was resolved and same has been confirmed by @[Phongsiri Wongammarukhachok].
Marking this as resolved as confirmed by @[Phongsiri Wongammarukhachok].",customer inform not able to use website deiplay error internal server error detail on attached file-customer inform not able to use website,428
INC1696462,"Hi Team,ABO have register membership APC just now but APCship number doesn't appear and didn't receive any email or SMS. Please check on this.Regards,Hazim Azmi",membership number doesn't appear,"No action has been taken from hybris end.
ABO have received the SMS show that he already registered also just now received an email.
Closing the ticket as per caller's confirmation
Incident 'INC1696462' closed based on closure of task 'INC1696450'
CPU utilization is stable at the moment. SF and POS are also working fine now.
As checked, we have found that number of requests to homepage was very high (2750) which are more than usual and causing high CPU utilization.
We have created a problem ticket PRB0076097 to investigate this further.
We are monitoring.
Further analysis and RCA detail can be tracked over the problem ticket. Please reach out to us in case of any further concern.","Hi Team,ABO have register membership APC just now but APCship number doesn't appear and didn't receive any email or SMS. Please check on this.Regards,Hazim Azmi-membership number doesn't appear",429
INC1661863,"""please use different payment method"" shows after clicking proceed to payment. Please fix immediately. Thank you",error occur when clicking confirm payment,"After our inspection, it was due to an incorrect payment address that the shopping cart could not be paid. We fixed this problem and the shopping cart can now be paid normally, so we marked it as resolved.","""please use different payment method"" shows after clicking proceed to payment. Please fix immediately. Thank you-error occur when clicking confirm payment",430
INC1670978,SOP Flex ada. sku. line. and ada. sku. line. I want the green month button. October take out .,SOP Flex I want the green month button. October.take out,"Hi Kochaporn Chummanee,
We would like to update you that we have marked the oct month active for both the subscriptions.
Marking this as resolved as confirmed by you.
Thanks",SOP Flex ada. sku. line. and ada. sku. line. I want the green month button. October take out .-SOP Flex I want the green month button. October.take out,431
INC1660693,"Hi Team, ADS Partner is unable to sponsor ADR as she is getting error that This user is not authorized for sponsorship. So pls look in to this error and resolve it on priority basis. Error screen shot:- BOSS Screen Shot:-",Technology : New Entry Model : ADS Partner Unable to Sponsor ADR.,Please ask user to now try again.,"Hi Team, ADS Partner is unable to sponsor ADR as she is getting error that This user is not authorized for sponsorship. So pls look in to this error and resolve it on priority basis. Error screen shot:- BOSS Screen Shot:--Technology : New Entry Model : ADS Partner Unable to Sponsor ADR.",432
INC1666350,"ABO feedback that why this pop-up notification appears when login to the account. ""You have successfully enrolled in APC membership Free Renewal Promotion an your APCship will be Auto Renewed during grace renewal period ( month before expired month). Please do not proceed any manual/self membership renewal.""As we know this promotion is already over. We also tried in POS the message also appears the same. Please check why this pop-up notification appear when login to account?",The APC Free renewal promotion notification appears when ABO login their account.,"As checked, the FREE_RENEWAL_GROUP was added by this order 100-10019548544.
Post that APC was converted to ABO, but as per the current functionality if the user has upgraded to the ABO as expiry date won't be change.
And FREE_RENEWAL_GROUP banner notification will be there.
Now the user was about to expire on November 30, 2023.But he renewed manually because this scheme was not available.
This is according to:
https://amwaycloud.atlassian.net/wiki/spaces/AHMP2/pages/63308452/MSB.AM.Renewal.Special+Renewal+for+ABO+and+APC+2022
Since there is no action taken, we have closed this incident post confirmation from the caller.","ABO feedback that why this pop-up notification appears when login to the account. ""You have successfully enrolled in APC membership Free Renewal Promotion an your APCship will be Auto Renewed during grace renewal period ( month before expired month). Please do not proceed any manual/self membership renewal.""As we know this promotion is already over. We also tried in POS the message also appears the same. Please check why this pop-up notification appear when login to account?-The APC Free renewal promotion notification appears when ABO login their account.",433
INC1703392,India POS - Login issueMob no.,India POS - Login issue,Since we are not getting any response from the caller we are closing the ticket.,India POS - Login issueMob no.-India POS - Login issue,434
INC1666485,"hi team, kindly assist to check.abo try to renew online but fail, and now he want to proceed at counter also cannot.please cancel the previous payment pending if can. urgent.Error: Cannot place order as renewal is already in progress for this account.",cannot proceed renewal,"There was awaiting payment renewal order 100-10034113661 created due to which user is unable to place another renewal order.
We have canceled the order and asked the user to try to renew.
Now the user has successfully upgraded. As per confirmation we are marking this incident as resolved.","hi team, kindly assist to check.abo try to renew online but fail, and now he want to proceed at counter also cannot.please cancel the previous payment pending if can. urgent.Error: Cannot place order as renewal is already in progress for this account.-cannot proceed renewal",435
INC1652215,"The renewal unable to proceed on POS system, the APC still have period 30days from the date of expired to renewal, please refer the attachement",The Renewal to APC unable to proceed,"There is no address saved for user ************.
Please add the default address from BOSS or raise a service request to MDMS to manually add the default address for this user and then try renewal.
> The issue has been resolved after the caller added the address. We are closing this ticket after confirmation in the MS Teams.","The renewal unable to proceed on POS system, the APC still have period 30days from the date of expired to renewal, please refer the attachement-The Renewal to APC unable to proceed",435
INC1643621,"amway websiteDear IT Team, PC Customer Verified Mobile Number & Email ID Showing as Not-verified. PC try to verify the details it is showing error that:- Mobile Number & Email ID you entered is already in use.","Dear IT Team, PC Customer Verified Mobile Number & Email ID Showing as Not-verified. PC try to verify the details it is showing error that:- Mobile Numb","Phone number has been verified, please ask user to check now.","amway websiteDear IT Team, PC Customer Verified Mobile Number & Email ID Showing as Not-verified. PC try to verify the details it is showing error that:- Mobile Number & Email ID you entered is already in use.-Dear IT Team, PC Customer Verified Mobile Number & Email ID Showing as Not-verified. PC try to verify the details it is showing error that:- Mobile Numb",436
INC1674863,"Hi Team, please check why amount in SCB lesser than hybris",Amount in SCB lesser than hybris - (Moderate Priority),"Kindly help to check this with SCB team,
We can see refund amount is correct in return in hybris.","Hi Team, please check why amount in SCB lesser than hybris-Amount in SCB lesser than hybris - (Moderate Priority)",437
INC1665806,I can see that CV was created to Spouse TRN NGC TN (party ID : ) -> ABO can not use CV as normal at POS and SF - POP UP: Currently we are unable to update your vouchers information of the cart.=> pls help to fix this issue for ABO V TH MNG TUYN (party ID : ) & TRN NGC TN (party ID : )CV Name : SOPTTG092023,ABO can not use CV as normal at POS and SF - POP UP: Currently we are unable to update your vouchers information of the cart.,"As checked over the call, CV SOPTTG092023 getting captured succesfully.
As per confirmation, we would like to mark the Incident as resolved and if any other vouchers have the same issue, kindly raise a new incident so that we can ask MDMS to correct the voucher assignment.
Please note that the issue originally came because the voucher was assigned to incorrect party through CSV file..
",I can see that CV was created to Spouse TRN NGC TN (party ID : ) -> ABO can not use CV as normal at POS and SF - POP UP: Currently we are unable to update your vouchers information of the cart.=> pls help to fix this issue for ABO V TH MNG TUYN (party ID : ) & TRN NGC TN (party ID : )CV Name : SOPTTG092023-ABO can not use CV as normal at POS and SF - POP UP: Currently we are unable to update your vouchers information of the cart.,438
INC1653430,"was created from Aug , ::, but still Created upto now oct => Pls help to check for this issue, why did order was cancelled as normal=> i cancel this order by manual now","Order created long ago, still remain as 'Created' status","We checked the issue and found that these were orders created during node issues in the past and due to those issues, the events were not processed.
For example, some of the orders were from a recent issue that happened on the 18th of July where there were node issues.
We have pushed the event and the order status is updated now.
For now, we would like to mark the Incident as resolved .","was created from Aug , ::, but still Created upto now oct => Pls help to check for this issue, why did order was cancelled as normal=> i cancel this order by manual now-Order created long ago, still remain as 'Created' status",439
INC1698325,"order paid but status still createdCard 469672xxxxxx9991610819874_20231217-Dec , :: PM ,,. ACCEPTED",Order paid but status still created,"We checked and found that this order was picked in the query for manual cancellation.
While this was being canceled, the user tried to make a payment and therefore the issue occurred.
As discussed earlier, during manual cancellation, this can happen.
We have fixed the order manually and the order is now in a confirmed state.
For now, we would like to mark the incident as resolved
","order paid but status still createdCard 469672xxxxxx9991610819874_20231217-Dec , :: PM ,,. ACCEPTED-Order paid but status still created",439
INC1693302,"Orders paid but status still CREATED : + => pls help to check and fix this issueE-Banking 610743434_20231210-Dec , :: AM ,. ACCEPTEDE-Banking 610777088_20231209-Dec , :: PM ,,. ACCEPTED",Orders paid but status still CREATED : +,"We checked and found that there was some issue with the LOS call due to which the process was in failed state.
WE repaired the process and the order is changed to CONFIRMED state.
For now, we would like to mark the Incident as resolved","Orders paid but status still CREATED : + => pls help to check and fix this issueE-Banking 610743434_20231210-Dec , :: AM ,. ACCEPTEDE-Banking 610777088_20231209-Dec , :: PM ,,. ACCEPTED-Orders paid but status still CREATED : +",439
INC1674479,"ICP Customer number is not able to make an order in POS. its showing (PC has not update the address, pl ask customer to update the address in profile).",ICP Customer number is not able to make an order in POS. its showing (PC has not update the address,"Issue is resolved by the MDMS team.
Hence closing the case.","ICP Customer number is not able to make an order in POS. its showing (PC has not update the address, pl ask customer to update the address in profile).-ICP Customer number is not able to make an order in POS. its showing (PC has not update the address",440
INC1632479,"ABO#: | party ID: RC# | party ID: Same Amway ID: +.After successful party consolidation, user is not getting logged in, need to click on SIGN IN button one more time to be in. I have walked through the demo to Amway ID v2. team. Please help fix it asap",ABO/RC is not getting login after party consolidation is successful,"We have created PRB PRB0075198 for RCA and permanent fix of the issue.
However, the issue did not get replicate sometimes.
As a workaround, user can login from the normal flow.
For now, we would like to mark the Incident as resolved and would request you to please track PRB for progress.","ABO#: | party ID: RC# | party ID: Same Amway ID: +.After successful party consolidation, user is not getting logged in, need to click on SIGN IN button one more time to be in. I have walked through the demo to Amway ID v2. team. Please help fix it asap-ABO/RC is not getting login after party consolidation is successful",441
INC1645553,www.amway.inThe current promo of points uplift for ADSPs after uploading their FSSAI details is not working for few ADSPs. The ADSPs are claiming that they uploaded their documents on the Amway website but when we are checking (through impersonation) their documents are not reflecting in the documents tab of their Hybris login.,The current promo of points uplift for ADSPs after uploading their FSSAI details is not working for few ADSPs. The ADSPs are claiming that they uploaded their d,"User is not present in any of the list provided to us. kindly co-ordinate with business regarding the same.
",www.amway.inThe current promo of points uplift for ADSPs after uploading their FSSAI details is not working for few ADSPs. The ADSPs are claiming that they uploaded their documents on the Amway website but when we are checking (through impersonation) their documents are not reflecting in the documents tab of their Hybris login.-The current promo of points uplift for ADSPs after uploading their FSSAI details is not working for few ADSPs. The ADSPs are claiming that they uploaded their d,442
INC1642039,"The current promo of points uplift for ADSPs after uploading their FSSAI details is not working for ADSP No. . The ADSP is trying to place the order but system is showing normal points i.e., without point uplift.",The current promo of points uplift for ADSPs after uploading their FSSAI details is not working for. - (Moderate Priority),Offer is active for the user . Kindly ask the user to try again and let us know in case of any concerns.,"The current promo of points uplift for ADSPs after uploading their FSSAI details is not working for ADSP No. . The ADSP is trying to place the order but system is showing normal points i.e., without point uplift.-The current promo of points uplift for ADSPs after uploading their FSSAI details is not working for. - (Moderate Priority)",442
INC1659420,POS / RPABO ORDER IS NOT DROPPED #,ABO ORDER IS NOT DROPPED #,"As checked payment is not successful for the order, and we have marked the order as Payment_Failed.
Hence, it will not be dropped in RP.
",POS / RPABO ORDER IS NOT DROPPED #-ABO ORDER IS NOT DROPPED #,443
INC1666389,Job ID COMPLETED in Zuper but in POS System NOT YET SHIPPED,Zuper ID Problem,"Close notes copied from Parent Incident: All orders has been fixed mentioned in the ticket and orders are marked as 'pickup complete ' and orders are progressed in EBS as well.
PRB0075595 is raised for RCA and fix of this issue.
Incident 'INC1666389' closed based on closure of task 'INC1665708'
All orders has been fixed mentioned in the ticket and orders are marked as 'pickup complete ' and orders are progressed in EBS as well.
PRB0075595 is raised for RCA and fix of this issue.",Job ID COMPLETED in Zuper but in POS System NOT YET SHIPPED-Zuper ID Problem,444
INC1691810,"Regular order page Pick up mode Kamphaengphet Shop. show bad address.please change address to "" / Village No. , Nakhon Chum Subdistrict, Mueang District, Kamphaeng Phet Province """,regurlar order page show bad address.,"Muang has been removed now from the pick up address as per the caller request.
Closing this case as confirmed with @[Petcharat Wangkiri] over teams.","Regular order page Pick up mode Kamphaengphet Shop. show bad address.please change address to "" / Village No. , Nakhon Chum Subdistrict, Mueang District, Kamphaeng Phet Province ""-regurlar order page show bad address.",445
INC1697163,Team Issue : Payment fail to charge for ALP/EPP orders. User and Finance is asking for information. Details below of cases reported. ZD REF # : EPP Payment fail to charge by systemOrder # : ABO Details : JACQUELINE ZD REF # : EPP Payment fail to charge by systemOrder # : ABO Details : JOHNNY LIM HOCK LEONG ZD REF # : ALP Payment fail to charge by systemOrder # : ABO Details : LOONG LI YING ZD REF # : EPP Payment fail to charge by systemOrder # : Order # : ABO Details : LIM WEN JING & TAI FOOK HAU ZD REF # : EPP Payment fail to charge by system ( Original INC cancelled by IT :) Order # Order # ABO # THOY WAI KHYEResults Required ( Fill into appended file) Reason payment failed - Transaction log. Did the notification sent out - date/ time /contact number Was the pay now button available for manual payment Was there any attempt to make manual payment Is this system or user error Status : Urgent Thanks & Regards Sherryl,Payment fail to charge for ALP/EPP,"Analysis has been shared for above mentioned orders:
> The ""pay now"" button becomes available on the website for EPP orders with failed payments. No manual payment attempts were made for the above-mentioned orders.
For all EPP orders, the notification emails were sent to the respective users. Please refer to the details in the attached docx file.
> REQ1168674 has been raised for further investigation.",Team Issue : Payment fail to charge for ALP/EPP orders. User and Finance is asking for information. Details below of cases reported. ZD REF # : EPP Payment fail to charge by systemOrder # : ABO Details : JACQUELINE ZD REF # : EPP Payment fail to charge by systemOrder # : ABO Details : JOHNNY LIM HOCK LEONG ZD REF # : ALP Payment fail to charge by systemOrder # : ABO Details : LOONG LI YING ZD REF # : EPP Payment fail to charge by systemOrder # : Order # : ABO Details : LIM WEN JING & TAI FOOK HAU ZD REF # : EPP Payment fail to charge by system ( Original INC cancelled by IT :) Order # Order # ABO # THOY WAI KHYEResults Required ( Fill into appended file) Reason payment failed - Transaction log. Did the notification sent out - date/ time /contact number Was the pay now button available for manual payment Was there any attempt to make manual payment Is this system or user error Status : Urgent Thanks & Regards Sherryl-Payment fail to charge for ALP/EPP,446
INC1674221,"Dated November , Sapphire has attempted to perform auto-deduction on her credit card, however the payment attempt was failed. Credit card has no credit issue.Card detail: Ambank, .","Sapphire has attempted to perform auto-deduction on her credit card, however the payment attempt was failed.","
Silent payment against the reported orders failed for reported 2 orders due to below reason.
In this case, user needs to retokenize the card or make payment using new card.
1) Order: 10033518386
Silent payment transaction: 121227667_1699743841957
2023-11-11T23:04:02.632303772Z stdout F 2023-11-11T23:04:02,555+00:00 | [ERROR] [lynxMSBEppInstalmentDailyPaymentJob::de.hybris.platform.servicelayer.internal.jalo.ServicelayerJob] [LynxMPGSRestServiceImpl] (lynxMSBEppInstalmentDailyPaymentJob) | 400 : [{""error"":{""cause"":""INVALID_REQUEST"",""explanation"":""Value '9533791889950847' is invalid. The token provided in the request is marked as invalid. The card details stored against the token must be update... (419 bytes)]
2023-11-11T23:04:02.632324492Z stdout F org.springframework.web.client.HttpClientErrorException$BadRequest: 400 : [{""error"":{""cause"":""INVALID_REQUEST"",""explanation"":""Value '9533791889950847' is invalid. The token provided in the request is marked as invalid. The card details stored against the token must be update... (419 bytes)]
Manual payment transaction: 121240629_1699746354667
2023-11-11T23:45:56.487451714Z stdout F 2023-11-11T23:45:56,460+00:00 | [INFO] [hybrisHTTP18] [LynxHostedSessionPaymentController] [127.0.0.6] 49260334-100-10034268024 | Update Session Request for order 100-10033518386_1, transaction id 100-121240629_1699746354667 is failed via 3DS due to either DO_NOT_PROCEED or AUTHENTICATION_NOT_SUPPORTED
2) Order: 10031979309
Silent payment transaction: 121227838_1699744096125
2023-11-11T23:08:16.68860149Z stdout F 2023-11-11T23:08:16,678+00:00 | [ERROR] [lynxMSBEppInstalmentDailyPaymentJob::de.hybris.platform.servicelayer.internal.jalo.ServicelayerJob] [LynxMPGSRestServiceImpl] (lynxMSBEppInstalmentDailyPaymentJob) | 400 : [{""error"":{""cause"":""INVALID_REQUEST"",""explanation"":""Value '9533791889950847' is invalid. The token provided in the request is marked as invalid. The card details stored against the token must be update... (419 bytes)]
2023-11-11T23:08:16.688917498Z stdout F org.springframework.web.client.HttpClientErrorException$BadRequest: 400 : [{""error"":{""cause"":""INVALID_REQUEST"",""explanation"":""Value '9533791889950847' is invalid. The token provided in the request is marked as invalid. The card details stored against the token must be update... (419 bytes)]
Manual payment transaction: 121240628_1699746294713
2023-11-11T23:44:57.121451865Z stdout F 2023-11-11T23:44:57,089+00:00 | [INFO] [hybrisHTTP33] [LynxHostedSessionPaymentController] [127.0.0.6] 49260334-100-10034268024 | Update Session Request for order 100-10031979309_3, transaction id 100-121240628_1699746294713 is failed via 3DS due to either DO_NOT_PROCEED or AUTHENTICATION_NOT_SUPPORTED
ABO has added the new card, that solved the issue.
Closing as per confirmation received.","Dated November , Sapphire has attempted to perform auto-deduction on her credit card, however the payment attempt was failed. Credit card has no credit issue.Card detail: Ambank, .-Sapphire has attempted to perform auto-deduction on her credit card, however the payment attempt was failed.",447
INC1673762,Team Issue : Not able pay in advance for EPP Details ABO # ROSNAH BINTI ISMAILOrder # Results Required Enable the Pay in Advance button See video attachment Thanks & Regards Sherryl,Not able pay in advance for EPP,"We are able to see 'PAY IN ADVANCE' button against the reported EPP order.
Please inform user to recheck and proceed for payment.
Screenshot attached for reference.
No action taken from Hybris.
Caller confirmed to close the incident.",Team Issue : Not able pay in advance for EPP Details ABO # ROSNAH BINTI ISMAILOrder # Results Required Enable the Pay in Advance button See video attachment Thanks & Regards Sherryl-Not able pay in advance for EPP,448
INC1695717,"amway.com.auAU IBO Gary Heslin advised that he received an email / to advise that he had $. transferrable coupons which were transferred which he did not request or authorise. However, when he went online to view under his coupon management they were displayed and were still active. Do we know why this information would of been sent.",AU IBO advised that he received an email / which shouldn't be,"As checked on our end, the Ibo received the mail of the coupon transferred due to the actions taken by his upline.(8490896 THAIC PTY LTD)
This mail gets triggered not by Ibo's action but by the actions of his/her upline.
If any further clarification is needed you can reach out to us over teams.
For now, we are marking this incident as resolved.
In case of any issue do reach out to us.","amway.com.auAU IBO Gary Heslin advised that he received an email / to advise that he had $. transferrable coupons which were transferred which he did not request or authorise. However, when he went online to view under his coupon management they were displayed and were still active. Do we know why this information would of been sent.-AU IBO advised that he received an email / which shouldn't be",449
INC1659794,"Please check , why foa upgrade order is show duplicate sku sku such as Pl","Please check , why foa upgrade order is show duplicate sku","Hi @Jirapart Jankaew
Issue : When FOA upgrade to ABO then upgrade order show duplicate sku 291580
Issue is not replicable in lower environment and it is intermittent issue is production
WorkAround : As a work around we can manually edit the duplicate sku 291580 from order entry
Channel : website
For permanent fix we have raised PRB0075467
Closing as confirmed from @[Phongsiri Wongammarukhachok]
Thanks","Please check , why foa upgrade order is show duplicate sku sku such as Pl-Please check , why foa upgrade order is show duplicate sku",450
INC1673763,"amway websiteDear Team,Greetings of the Day!!This is to update you that Distributor had placed for Atmosphere Mini Bonanza Savings Offer Promo in Nov- & now wants to avail a discount of Rs . on the buyer price of Mini filter.But while ordering at website the option of selecting the Couponits not missing/visible/showing so request you to please investigate this & rectify this errorasap so that distributor can place the order & avail the discount offer .","Dear Team,Greetings of the Day!!This is to update you that Distributor had placed order for Atmosphere Mini Bonanza Savings Offer Promo in N",We have corrected the coupon settings for the user . Kindly ask the user to try now and let us know in case issue still persists.,"amway websiteDear Team,Greetings of the Day!!This is to update you that Distributor had placed for Atmosphere Mini Bonanza Savings Offer Promo in Nov- & now wants to avail a discount of Rs . on the buyer price of Mini filter.But while ordering at website the option of selecting the Couponits not missing/visible/showing so request you to please investigate this & rectify this errorasap so that distributor can place the order & avail the discount offer .-Dear Team,Greetings of the Day!!This is to update you that Distributor had placed order for Atmosphere Mini Bonanza Savings Offer Promo in N",451
INC1675131,"amway websiteDear Team,Greetings of the Day!!This is to update you that Distributor had placed order # for Atmosphere Mini Bonanza Savings Offer Promo in Nov- & now wants to avail a discount of Rs . on the buyer price of Mini filter.But while ordering at website the option of selecting the Coupon its not missing/visible/showing so request you to please investigate this & rectify this error asap so that distributor can place the order & avail the discount offer .","Dear Team,Greetings of the Day!!This is to update you that Distributor had placed order for Atmosphere Mini Bonanza Savings Offer Promo in N","Hi team
Kindly ask the user to check now and let us know in case issue still persists.","amway websiteDear Team,Greetings of the Day!!This is to update you that Distributor had placed order # for Atmosphere Mini Bonanza Savings Offer Promo in Nov- & now wants to avail a discount of Rs . on the buyer price of Mini filter.But while ordering at website the option of selecting the Coupon its not missing/visible/showing so request you to please investigate this & rectify this error asap so that distributor can place the order & avail the discount offer .-Dear Team,Greetings of the Day!!This is to update you that Distributor had placed order for Atmosphere Mini Bonanza Savings Offer Promo in N",451
INC1695736,"We have tagged split ship as ""True"" but order still flow to RP. Please check and update what is the root cause of this issue, or any setting is not correct. SKU : . . Order Number : . . .",Back Office split shipment configuration not working as setup.,"Split ship flag set as True for SKU SKU: 316793 & 318133, e but the order still flow to RP for fulfilment. It should flow to east Malaysia shop fulfilment.
We have raised problem ticket: PRB0076071 to fix the fulfillment issue for replacement orders.
As per Tebban discussion with SachinKumar from BA, below are the points discussed in teams chat.
[Thursday 6:33 PM] Sachin Kumar
Hi Pramod I spoke to Tebban today. There were 2 issues
1. Split ship flag was not working for a product which I think u fixed
2. When they did replacement from 80090 then that product was not shipped from EM. Which is correct based on our current implemention
[Thursday 6:33 PM] Sachin Kumar
So original issue is resolved the incident
[Thursday 6:34 PM] Sachin Kumar
The other issue I still couldn't speak to Ghopi but in case if needed then we handle operationally or CCR
[Thursday 6:35 PM] Sachin Kumar
I will ask Tebban to close the incident for 1 issue
Caller also confirmed to close the incident.
[9:42 AM] Pramod P
HI Tebban Muniandy
[11:15 AM] Tebban Muniandy
Hi Pramod P, please close the ticket. ","We have tagged split ship as ""True"" but order still flow to RP. Please check and update what is the root cause of this issue, or any setting is not correct. SKU : . . Order Number : . . .-Back Office split shipment configuration not working as setup.",452
INC1700197,"Found order mark as return on mdms portal. However, there is no return information for Hybris",Please check the above order has return order issue,"VB
Vaibhav Bhagat
Additional comments (Customer visible)•2023-12-20 21:50:16•Translate
Hi @Wei Ying Wan,
We could see that return is already processed in hybris with return no. # 40000091251 and return status is completed.
Please confirm if still having any concerns.","Found order mark as return on mdms portal. However, there is no return information for Hybris-Please check the above order has return order issue",453
INC1701493,Missing wording in the search product function on Mobile view - SOP ART/Personal care/Bodykey,Missing wording in the search product function on Mobile view - SOP ART/Personal care/Bodykey,"We have created PRB PRB0076193 for RCA and permanent fix of the issue.
As this is UI issue and searching is getting done without any issue, we would like to mark the Incident as resolved for now.
We request you to please track PRB for progress.",Missing wording in the search product function on Mobile view - SOP ART/Personal care/Bodykey-Missing wording in the search product function on Mobile view - SOP ART/Personal care/Bodykey,454
INC1694742,"Hi Team,ISSUE: ABO SHAMEELA BINTI SHAFIE complaint having issue to login into the Away website as the page keep on loading.DETAILS:ABO/APC Details: SHAMEELA BINTI SHAFIELogin ID: ACTION REQUIRED:Kindly assist to recheck the login issue for the ABO SHAMEELA BINTI SHAFIE account since unable to load the log in page to key in ID and PW in Amway website. Every time goes to home page when click ""login"". She already clears catch 2X browser Chrome and tried using Edge also the same issue.Thanks & Regards,Harsh",ABO complaint having issue to login into the Away website as the page keep on loading,"Hi Harshinii A/p Ananda Rajah,
We could see success response when user is trying to login through Amway ID.
There were few carts in null state, we have marked those carts as Cancelled.
Please inform user to try again and revert with error screenshot or video if issue still persists.","Hi Team,ISSUE: ABO SHAMEELA BINTI SHAFIE complaint having issue to login into the Away website as the page keep on loading.DETAILS:ABO/APC Details: SHAMEELA BINTI SHAFIELogin ID: ACTION REQUIRED:Kindly assist to recheck the login issue for the ABO SHAMEELA BINTI SHAFIE account since unable to load the log in page to key in ID and PW in Amway website. Every time goes to home page when click ""login"". She already clears catch 2X browser Chrome and tried using Edge also the same issue.Thanks & Regards,Harsh-ABO complaint having issue to login into the Away website as the page keep on loading",455
INC1661147,"ABO completed SA88, Signature and BTCTraining but he/she can't place order (ASM and POS). Pls help to check this issue and fix it and pls help to check how many similar cases?ABO# I used to report this issue. Ticket# . Pls help to check this issue and fix the root cause","ABO completed SA88, Signature and BTCTraining but he/she can't place order","The block was added by User I'd : vnm00147 as per MDMS team
Please check with the user and disable the block from BOSS if reqiured.
For now, we would like to mark the Incident as resolved","ABO completed SA88, Signature and BTCTraining but he/she can't place order (ASM and POS). Pls help to check this issue and fix it and pls help to check how many similar cases?ABO# I used to report this issue. Ticket# . Pls help to check this issue and fix the root cause-ABO completed SA88, Signature and BTCTraining but he/she can't place order",456
INC1676597,change status sop sku. sub.id from processed to active due to purchase again,Change status SOP,"Hi @[Chananchida Prasitsuwan],
We have changed Nov element of 109390190 to active.
Closing this case as confirmed with you over teams chat.
Regards,
Aimee M Zhou",change status sop sku. sub.id from processed to active due to purchase again-Change status SOP,457
INC1647926,ORDERES NOT reflect IN FAREYE,ORDERES NOT reflect IN FAREYE,"Hi Team,
Due to infra issue order was not pushed to Fareye.
We have repushed the order now.
Order status is shipped.",ORDERES NOT reflect IN FAREYE-ORDERES NOT reflect IN FAREYE,458
INC1655066,ThreePL_Order_NumberThreePL_Order_Ship_Confirmed_Date,[DATA RECON][MY][ Order] Missing Ship confirmation in Hybris,"We have checked and could see that ship signal has been processed and order is in SHIPPED status at Hybris end.
As per confirmation from caller on MS teams, marking the incident as resolved.",ThreePL_Order_NumberThreePL_Order_Ship_Confirmed_Date-[DATA RECON][MY][ Order] Missing Ship confirmation in Hybris,459
INC1666576,ThreePL_Order_Number,[DATA RECON][SG][1054Orders] Missing Ship Confirmation in Hybris,"We have checked and found that all events are already triggered from hybris end for mentioned orders and also as confirmed by EBS team, orders are closed at their end as well.
As per confirmation from caller on MS teams, marking the incident as resolved.",ThreePL_Order_Number-[DATA RECON][SG][1054Orders] Missing Ship Confirmation in Hybris,459
INC1640815,Attached report for your action,Orders are missing in data lake for aff Vietnam,"The ORDER_CONFIRMED events were pushed as requested by Webmethods team on INC1635120.
As per your request, we have pushed the event ORDER_COMPLETE for all the orders.
For now, we would like to mark the Incident as resolved
",Attached report for your action-Orders are missing in data lake for aff Vietnam,460
INC1655524,**********,[DATA RECON][MY][ Orders] Missing lot numbers,"We have checked the order 10033368734 and have found that for this order, we had received double shipment from RP and thus getting negative reserves and thus manual handling was done as a part of the workaround for negative reservation created due to this double shipment received.
Adjustment has been done at EBS end as well, hence closing this incident.",**********-[DATA RECON][MY][ Orders] Missing lot numbers,461
INC1680225,Physically available but not showing in,Products physically available but not showing in POS,"As checked for it is visible in POS for Warehouse E18, PFA screenshot for your reference.
and for there is no available to sell stock is present.",Physically available but not showing in-Products physically available but not showing in POS,462
INC1689982,"Dear Team,The BOPIS order ) cancelled by the customer is still reflecting in our system, we got the printout mentioned as CANCELLED .Also have found the particular order stock was reduced in system.Moreover, spoke and confirmed with Customer, told he only cancelled the Order for reasons products unwanted. Shall we raise the ticket for to cancel the same, Requesting your kind guidance for further pls.",Cancelled BOPIS Order,"Order has been marked as cancelled, kindly verify.","Dear Team,The BOPIS order ) cancelled by the customer is still reflecting in our system, we got the printout mentioned as CANCELLED .Also have found the particular order stock was reduced in system.Moreover, spoke and confirmed with Customer, told he only cancelled the Order for reasons products unwanted. Shall we raise the ticket for to cancel the same, Requesting your kind guidance for further pls.-Cancelled BOPIS Order",463
INC1684810,Can not cancelled order .Please cancell.,Can not cancelled order,"Hi @Petcharat Wangkiri,
As requested , the order has been cancelled.
Closing on confirmation from caller",Can not cancelled order .Please cancell.-Can not cancelled order,463
INC1692358,"APC claimed that Amway overcharged her for ALP order # , order amount more than subscription amount. Upon checking, order # contains of products for ALP profiles (Cbigke2Oct & Omega1big).On Dec , there are total of orders created for ALP profiles under same OPD, address and same card. Payment for orders went through and payment for order # cannot went through. Questions: . Please check why order can be created for different profiles. . Please refer to attached screenshot and investigate why multiple profiles can be created with same OPD and address. . Please check why payment for order # unsuccessful while rest of orders using the same card went through successfully.","ALP payment failure, amount not tally and profile creation Issues","A problem ticket PRB0076141 has been created for further discussion / Analysis of this issue.
Since as per current functionality, we can have identical Order Processing Day, Payment Detail and Address with different Profile Name during edit that is why a single order was created for these two subscriptions. We will continue our discussion and analysis further over the problem ticket and resolving the incident for now.
Please reach out to us in case of any further concern.","APC claimed that Amway overcharged her for ALP order # , order amount more than subscription amount. Upon checking, order # contains of products for ALP profiles (Cbigke2Oct & Omega1big).On Dec , there are total of orders created for ALP profiles under same OPD, address and same card. Payment for orders went through and payment for order # cannot went through. Questions: . Please check why order can be created for different profiles. . Please refer to attached screenshot and investigate why multiple profiles can be created with same OPD and address. . Please check why payment for order # unsuccessful while rest of orders using the same card went through successfully.-ALP payment failure, amount not tally and profile creation Issues",464
INC1641507,MDMSRemove the FSSAI registration details from primary person ID of the organisation ABO#,Remove the FSSAI registration details from primary person ID of the organisation ABO#,"The FSSAI details are removed.
Hence mark as resolved.",MDMSRemove the FSSAI registration details from primary person ID of the organisation ABO#-Remove the FSSAI registration details from primary person ID of the organisation ABO#,465
INC1648481,A8600PH Inventory variance with wastage issue,Wastage Issue,"After our inspection, we found that this waste event was caused by the difference between ebs and hybris. If the difference does not exist, it will be automatically cleared the next day. Attached is a screenshot of the relevant log for reference.",A8600PH Inventory variance with wastage issue-Wastage Issue,466
INC1675707,"118120A - (Wastage Events) 110729M- (Wastage Event), 125341M- (Wastage EventS) , 124111A- (Wastage Events )Our isupport system is Tna","118120A - (Wastage Events) 110729M- (Wastage Event), 125341M- (Wastage EventS) , 124111A- (Wastage Events )","We have checked the reported SKU's and have found that these are genuine wastages, and these cannot be removed, once EBS consumes, then only these will be cleared.
caller confirmed to close the incident.","118120A - (Wastage Events) 110729M- (Wastage Event), 125341M- (Wastage EventS) , 124111A- (Wastage Events )Our isupport system is Tna-118120A - (Wastage Events) 110729M- (Wastage Event), 125341M- (Wastage EventS) , 124111A- (Wastage Events )",466
INC1648099,FarEyeBelow said order not reflected in FarEye. Please check & do the needfulOrder No Shipment ID,Below said order not reflected in FarEye. Please check & do the needfulOrder No,"Hi Team,
Due to infra issue order was not pushed to Fareye.
We have repushed the order now.
Order status is shipped.",FarEyeBelow said order not reflected in FarEye. Please check & do the needfulOrder No Shipment ID-Below said order not reflected in FarEye. Please check & do the needfulOrder No,467
INC1643741,"POSBOPIS Order # -delivery type - , please rectify this asap.","BOPIS Order # -delivery type - , please rectify this asap.","Hi Team,
We have updated the order type as Bopis now.
Please check now.
Please feel free to raise new incident in case of any issue.","POSBOPIS Order # -delivery type - , please rectify this asap.-BOPIS Order # -delivery type - , please rectify this asap.",468
INC1674285,"Please help to check and reason, why this order got failed payment for ALP deduction.",payment deduction failed,"As checked , we have received below response from payment provider.
2023-11-11T01:32:35.708860584Z stdout F 2023-11-11T01:32:35,616+00:00 | [ERROR] [TaskExecutor-master-1267558-ProcessTask [28285698278326]] [LynxMPGSRestServiceImpl] | Response Received : {""error"":{""cause"":""INVALID_REQUEST"",""explanation"":""Value '9417294337260779' is invalid. The token provided in the request is marked as invalid. The card details stored against the token must be updated before they can be used, because the acquirer or token service provider has informed the gateway that the card details are no longer valid. "",""field"":""sourceOfFunds.token"",""validationType"":""INVALID""},""result"":""ERROR""}
Please ask user to retokenize the card or add new card.
","Please help to check and reason, why this order got failed payment for ALP deduction.-payment deduction failed",469
INC1675939,POSOn hand quantity does not tally with system.,On hand quantity does not tally with system.,"We investigated and the stock position appears to be appropriate, with the current Stock Status for all SKUs set to shipElseTemporaryNotAvailable.
If you suspect there is a mismatch for any specific SKU or Warehouse, please provide us with a screenshot so that we can investigate further.
No action taken from Hybris.
Caller confirmed to close the icndient.",POSOn hand quantity does not tally with system.-On hand quantity does not tally with system.,470
INC1689326,"amway websiteDear IT Team, At the time of resetting login id Multiple OTP Received on ADSP register mobile no .. ADSP wants to reason to know the exact reason for this Multiple OTP received","Dear IT Team, At the time of resetting login id Multiple OTP Received on ADSP register mobile no .. ADSP wants to reason to know the exact r","Please ask user to try with the otp they are receiving second time and Zira has been raised for the same.
","amway websiteDear IT Team, At the time of resetting login id Multiple OTP Received on ADSP register mobile no .. ADSP wants to reason to know the exact reason for this Multiple OTP received-Dear IT Team, At the time of resetting login id Multiple OTP Received on ADSP register mobile no .. ADSP wants to reason to know the exact r",471
INC1682350,noteada - parent renewal order - paid with a point -child canceland making order again with new pl Please check why boss is not update renewal date ada paid on point with,"Please check ada , why boss is not update renewal date","Hello @Jirapart Jankaew,
User renewal is completed now and expiry date also update on BOSS.
Please refer attached screenshot.
RCA - User placed group order 208561268 which was part paid and child order 208340694 was cancelled.
However child order entry was not removed from the group order upon cancellation due to which order and dms process of the renewal order was not completed.
Let us now incase of any further concern as confirmed by @[Sopawadee Sinchai] last time for the similar case closing this incident
PFA
Thanks","noteada - parent renewal order - paid with a point -child canceland making order again with new pl Please check why boss is not update renewal date ada paid on point with-Please check ada , why boss is not update renewal date",472
INC1661472,item 100186TH Serial 000006973D4BA item 100186TH Serial 0000079836DD4 Let me know once done.,Please remove serial for item / order below,"Hi @Nupporn Suvansombut,
We have removed the serial numbers for the mentioned order.
Closing on confirmation from caller",item 100186TH Serial 000006973D4BA item 100186TH Serial 0000079836DD4 Let me know once done.-Please remove serial for item / order below,473
INC1706407,"ISSUE : We are unable to login with ASM even after uplifting the ordering block.Please assist to activate the upline group renewal consent for ABO's.DETAILS : ABO # HOE CHEAN YEE ABO # YANG WAN LOO ABO # Khoo Yah Ling ABO # CANDACE YAP QIANYI ABO # KOH POH LIN LILIAN@KHOO POH LIN LILIAN ACTION REQUIRED : Please assist urgently as ABO month period ends today and she wants to provide group renewal consent to the upline.Thanks & Regards, Laalitha",Unable to login to ASM upon uplifting ordering block.,"[8:36 PM] Laalithambikgai Puspalinggam
Hi Vishal
[8:36 PM] Laalithambikgai Puspalinggam
you may closed the ticket.
[8:36 PM] Vishal Singh
both ?
[8:36 PM] Laalithambikgai Puspalinggam
INC1706407 & INC1706394
Incident 'INC1706407' closed based on closure of task 'INC1706394'
[8:36 PM] Laalithambikgai Puspalinggam
Hi Vishal
[8:36 PM] Laalithambikgai Puspalinggam
you may closed the ticket.
[8:36 PM] Vishal Singh
both ?
[8:36 PM] Laalithambikgai Puspalinggam
INC1706407 & INC1706394","ISSUE : We are unable to login with ASM even after uplifting the ordering block.Please assist to activate the upline group renewal consent for ABO's.DETAILS : ABO # HOE CHEAN YEE ABO # YANG WAN LOO ABO # Khoo Yah Ling ABO # CANDACE YAP QIANYI ABO # KOH POH LIN LILIAN@KHOO POH LIN LILIAN ACTION REQUIRED : Please assist urgently as ABO month period ends today and she wants to provide group renewal consent to the upline.Thanks & Regards, Laalitha-Unable to login to ASM upon uplifting ordering block.",474
INC1706394,Please assist urgently as LOW KAR MUN month period ends today and she wants to provide group renewal consent to the upline.We are unable to login with ASM even after uplifting the ordering block.Please assist to activate the upline group renewal consent for LOW KAR MUN.,Unable to login to ASM upon uplifting ordering block.,"[8:36 PM] Laalithambikgai Puspalinggam
Hi Vishal
[8:36 PM] Laalithambikgai Puspalinggam
you may closed the ticket.
[8:36 PM] Vishal Singh
both ?
[8:36 PM] Laalithambikgai Puspalinggam
INC1706407 & INC1706394",Please assist urgently as LOW KAR MUN month period ends today and she wants to provide group renewal consent to the upline.We are unable to login with ASM even after uplifting the ordering block.Please assist to activate the upline group renewal consent for LOW KAR MUN.-Unable to login to ASM upon uplifting ordering block.,474
INC1681866,Stepper to increase quality of bundles in POS not working.,POS stepper quantity not working,"Please continue to track this PRB for fundamental fixes. Before that, please advise users to place orders in SF. We will close this incident and mark it as unresolved, waiting for the code to be fixed.",Stepper to increase quality of bundles in POS not working.-POS stepper quantity not working,475
INC1645425,HybrisNeed to check in Hybris Holiday which is built by,Need to check in Hybris Holiday which is built by GOL Team (Rajesh Sehgal) Please connect on team to Rajesh Sehgal,"This is known issue and we have already raised a jira for this.
https://amwaycloud.atlassian.net/browse/IAD-4488
Please track the same over jira.",HybrisNeed to check in Hybris Holiday which is built by-Need to check in Hybris Holiday which is built by GOL Team (Rajesh Sehgal) Please connect on team to Rajesh Sehgal,476
INC1675676,URGENT CLEAR RESERVED AND WASTAGE FOR SKU 109745M & 110606M & 120519A & CT0360 & & 103208M WAREHOUSE T24,CLEAR RESERVED AND WASTAGE FOR SKU 109745M & 110606M & 120519A & CT0360 & & 103208M WAREHOUSE T24,"Checking a few sku's attached and can confirm that these are genuine wastages in the system, once EBS consumes them, they will be removed, we cannot clear them at our end as these will create stock mismatch.
Caller confirmed to close the incident
",URGENT CLEAR RESERVED AND WASTAGE FOR SKU 109745M & 110606M & 120519A & CT0360 & & 103208M WAREHOUSE T24-CLEAR RESERVED AND WASTAGE FOR SKU 109745M & 110606M & 120519A & CT0360 & & 103208M WAREHOUSE T24,477
INC1675686,URGENT CLEAR WASTAGE AND RESERVED STOCK FOR SKU 317420MY & CXV5883 & 126741D FOR WAREHOUSE T24,CLEAR WASTAGE AND RESERVED STOCK FOR SKU 317420MY & CXV5883 & 126741D FOR WAREHOUSE T24,"317420MY
On 15 Nov 2023, Hybris has shipped 9 quantities, but EBS hasn't consumed all 9 on same day.
So, there is wastage of 3 quantity.
Once EBS consumes the shipped quantities, these wastages will get clear.
CXV5883
On 15 Nov 2023, Hybris had 5 reserves & 4 were shipped among them, but EBS hasn't consumed all 4 on same day.
So, there is 1 reserve at Hybris and wastage of 2 quantity.
Once EBS consumes the shipped quantities, these wastages will get clear.
We cannot clear the valid reserves.
126741D
On 15 Nov 2023, Hybris has shipped 2 quantities, but EBS hasn't consumed all 2 on same day.
So, there is wastage of 1 quantity.
Once EBS consumes the shipped quantities, these wastages will get clear.
Closing as per confirmation.",URGENT CLEAR WASTAGE AND RESERVED STOCK FOR SKU 317420MY & CXV5883 & 126741D FOR WAREHOUSE T24-CLEAR WASTAGE AND RESERVED STOCK FOR SKU 317420MY & CXV5883 & 126741D FOR WAREHOUSE T24,477
INC1664156,Thanks to iSupport-VN to fix the error,Access granted in iSupport-VN but face an error,"Required access has been granted.
We would request you to please raise a SERVICETASK/REQUEST to gain access in future.
You can go to below link for raising the SERVICETASK/REQUEST:
https://amway.service-now.com/sp?id=sc_cat_item_guide&sys_id=bf91f23c1b90e8102bf064e9bc4bcb74",Thanks to iSupport-VN to fix the error-Access granted in iSupport-VN but face an error,478
INC1657191,"Ada. made a purchase transaction totaling , baht. The transaction screen is stuck on the payment page. Paid with QR Code. The slip has been released, but the transaction screen is still unsuccessful. Please check and fix it.",Unsuccessful in completing order on payment page,"HI Kochaporn Chummanee,
We have checked the issue and for user 1497139 , An order 200-206318771 was placed at Oct 21, 2023 20:58:57.
The status of this order is successfully paid .
No issue has been observed for this order.
Marking this as resolved as confirmed by @[Phongsiri Wongammarukhachok].
Thanks","Ada. made a purchase transaction totaling , baht. The transaction screen is stuck on the payment page. Paid with QR Code. The slip has been released, but the transaction screen is still unsuccessful. Please check and fix it.-Unsuccessful in completing order on payment page",479
INC1687786,ADA. Edit sop Basic line id. to make stetus a process and count it as the 5th/12th time in November.,Profile sop basic not correct.,"200-204873857 has been placed on 11/21/2023 6:28:39 AM
RCA: This is from Web mobile and has been marked as paid manually so the profile status was not updated.
We have now marked the subscription as processed and also the cycle as 5/12.
As confirmed by @[Kochaporn Chummanee] closing this incident.
Thanks",ADA. Edit sop Basic line id. to make stetus a process and count it as the 5th/12th time in November.-Profile sop basic not correct.,480
INC1677128,these orders invoice file not found in RP,these orders invoice file not found in RP,"As confirmed by caller issue has been resolved.
no issues found from hybris.",these orders invoice file not found in RP-these orders invoice file not found in RP,481
INC1641546,"ABO cancelled order but PV BV still reflected in Magic Sep', ABO cancelled from Sep .",ABO cancelled order but PV BV still reflected in Magic Sep' - high,"We checked and found that the user had clicked cancel at the same time when the payment was taken at POS.
Due to this multiple processes ran simultaneously, ie. payment capture, response capture, order process and cancel the process.
By the time, the order was yet to be confirmed, the order was cancelled already through the cancellation process.
2023-09-07T03:50:43,363+00:00 | [INFO] [hybrisHTTP40] [LynxVietnamPaymentUpdateCommandHook] 119220706 | Setting cart payment status as PAID for order number: 500-610010259
2023-09-07T03:50:52,297+00:00 | [DEBUG] [hybrisHTTP10] [DefaultLynxOrderCancelService] [127.0.0.6] 119220706-500-610028436 | OrderCancel: Inside DefaultLynxOrderCancelService.requestOrderCancel method for cancellation of order 500-610010259
Both the actions have microseconds difference and hence this happened due to user error.
The order process failed due to this and hence events were not processed
","ABO cancelled order but PV BV still reflected in Magic Sep', ABO cancelled from Sep .-ABO cancelled order but PV BV still reflected in Magic Sep' - high",482
INC1644612,"Dear Team, ADSP is not able to update the FSSAI registration details.",Fw: FSSAI certificate updatation [External Email].,"Close notes copied from Parent Incident: Duplicate entries are deleted as a workaround,
please ask user to try entering the details again they will e able to enter the details now.","Dear Team, ADSP is not able to update the FSSAI registration details.-Fw: FSSAI certificate updatation [External Email].",483
INC1670262,Kindly refer to the attachment enclosed,The VDS order ****** without showing GWP Foldable -Tier Rack in Managa order shipment fulfilment.,"We verified another order of same type & GWP: 318130 is not showing under manage order section.
We have raised problem ticket: PRB0075623 to fix this issue.
RCA & fix can be tracked by PRB.
Caller confirmed to close the incident.
",Kindly refer to the attachment enclosed-The VDS order ****** without showing GWP Foldable -Tier Rack in Managa order shipment fulfilment.,484
INC1703938,Please assist to check as the ABO is unable to login to his account as it routes back to mainpage.Amway ID: muhammadsofi1601@gmail.comPassword: Sofi1234,Unable to log in,"Hi @Muguthan Gunasegaran,
As checked for given credential.
Amway ID: muhammadsofi1601@gmail.com
Password: Sofi1234
We are unable to replicate the mentioned scenario. please check the attached screenshot.
And check with user and let us know if any other assistance is required on this.
Thank you.",Please assist to check as the ABO is unable to login to his account as it routes back to mainpage.Amway ID: muhammadsofi1601@gmail.comPassword: Sofi1234-Unable to log in,485
INC1637453,Order and missing in data lake,Why order missing in data lake and also work with msb ****** Hybris to fix it,"As requested, we have changed the return period to 202309 for below return order.
Closing the ticket as per confirmation received.",Order and missing in data lake-Why order missing in data lake and also work with msb ****** Hybris to fix it,486
INC1682481,"AMWAY WEBSITE/POSDear Team,User is not receiving/getting otp on mobile no & email id , please check the same & do rectify the issues","Dear Team,User is not receiving/getting otp on mobile no & email id , please check the same","As checked OTP is getting triggered as well as delivered on both mobile number and email id.
PFA screenshot for your reference.
Please ask user to check there spam folder or there network.","AMWAY WEBSITE/POSDear Team,User is not receiving/getting otp on mobile no & email id , please check the same & do rectify the issues-Dear Team,User is not receiving/getting otp on mobile no & email id , please check the same",487
INC1666471,"Bank account holder name don't be update same as ABO nameBOSS003 Use Case# New Applicant - Party Bank Information View/Access BOSS system should display bank informationBO staff should be able to view/update following information for the party:Bank Account Holder NameBO staff should not be able to edit it.Bank Account holder Name should always be the full name of primary applicant.https://amwaycloud.atlassian.net/wiki/spaces/AHV/pages//AVN.Registration+ABO+-+BOSSI created ticket for this issue ""Bank account holder name don't be update same as ABO name"" Ticket # and the answer in this ticket wasABO# RKRupesh KumarWork notes2023-- ::25TranslateHi @Yen Nguyen Hai / @Magesswary ArumugamThis is working as expected.The name change is allowed only when the bank status is active(approved). If not approved, the bank holder name update call will not trigger.Why BO staff must approve for the wrong bank account holder name? Because bank account holder name don't be updated same as ABO name so BO staff can't approve/reject bank account information. BO staff must add new bank account information -> Approve bank account information. This take time for BO staff to do this.=> Pls check the user story and fix this issue because Bank account holder name must be updated same as ABO name even if ABO bank account status is NEW",Bank account holder name don't be update same as ABO name,"We have created PRB PRB0075649 for RCA and permanent fix of the issue.
As a workaround, the datafix can be applied for the users.
For now, we would like to mark the Incident as resolved and would request you to please track PRB for progress.
","Bank account holder name don't be update same as ABO nameBOSS003 Use Case# New Applicant - Party Bank Information View/Access BOSS system should display bank informationBO staff should be able to view/update following information for the party:Bank Account Holder NameBO staff should not be able to edit it.Bank Account holder Name should always be the full name of primary applicant.https://amwaycloud.atlassian.net/wiki/spaces/AHV/pages//AVN.Registration+ABO+-+BOSSI created ticket for this issue ""Bank account holder name don't be update same as ABO name"" Ticket # and the answer in this ticket wasABO# RKRupesh KumarWork notes2023-- ::25TranslateHi @Yen Nguyen Hai / @Magesswary ArumugamThis is working as expected.The name change is allowed only when the bank status is active(approved). If not approved, the bank holder name update call will not trigger.Why BO staff must approve for the wrong bank account holder name? Because bank account holder name don't be updated same as ABO name so BO staff can't approve/reject bank account information. BO staff must add new bank account information -> Approve bank account information. This take time for BO staff to do this.=> Pls check the user story and fix this issue because Bank account holder name must be updated same as ABO name even if ABO bank account status is NEW-Bank account holder name don't be update same as ABO name",488
INC1640616,"please help to cancel the order as wrongly put the item inside, ABO wish to make new order but the quota for promotion limited",Cancel order due to putting wrong item inside,"Order has been cancelled as requested.
RCA : The user was not able to perform renewal in POS as the order 10031771674 was in created status. Created orders without payment captured get canceled by the system the next day. However, in this case, the user wanted to do renewal on an immediate basis. Hence, we have manually triggered the cancellation.
Note - From onwards, please raise a service task or generic request for such data fix, as incidents are for addressing production bugs or defects with strict SLAs & penalties.
","please help to cancel the order as wrongly put the item inside, ABO wish to make new order but the quota for promotion limited-Cancel order due to putting wrong item inside",489
INC1651509,www.amway.inThese ADSPs uploaded their FSSAI documents on time but still there Points uplift offers are not active.Kindly look into the same and activate the offer for these ADSPs and their respective Customers.,These ADSPs uploaded their FSSAI documents on time but still there Points uplift offers are not active.Kindly look into the same and activate the offer for th,"Hi
The given list of users has been added to the promo, kindly check
Regards",www.amway.inThese ADSPs uploaded their FSSAI documents on time but still there Points uplift offers are not active.Kindly look into the same and activate the offer for these ADSPs and their respective Customers.-These ADSPs uploaded their FSSAI documents on time but still there Points uplift offers are not active.Kindly look into the same and activate the offer for th,490
INC1688649,"please check ADA , why select name Ms. Chusri Thawornsawat but show name Chanokpat Panatphong.","please check ADA , why select name Ms. Chusri Thawornsawat but show name Chanokpat Panatphong.","As checked , name is showing correctly. Attached screenshot for reference.
No action taken from hybris side.
Closing this case as confirmed with @[Suparat Chompuwiset] over teams.","please check ADA , why select name Ms. Chusri Thawornsawat but show name Chanokpat Panatphong.-please check ADA , why select name Ms. Chusri Thawornsawat but show name Chanokpat Panatphong.",491
INC1644602,"INCN [DO NOT DELETE THIS LINE] ADSP Query:- Hi Sir/mamI am JAYA KRISHNA I am Amway Distributor till year back. I resigned due to some reasons. Now I am looking to re join, but it says Pancard Duplicate Entered. I hope you will clear the problem please.Please present PC ID : De activeted all remaining active Chesi now . Forgive me if I have behaved wrongly infollowing rulse knowingly or unknowingly.",Business : PAN : PAN Deletion.,As checked the PAN card is already present against active user . therefore it is showing an error duplicate.,"INCN [DO NOT DELETE THIS LINE] ADSP Query:- Hi Sir/mamI am JAYA KRISHNA I am Amway Distributor till year back. I resigned due to some reasons. Now I am looking to re join, but it says Pancard Duplicate Entered. I hope you will clear the problem please.Please present PC ID : De activeted all remaining active Chesi now . Forgive me if I have behaved wrongly infollowing rulse knowingly or unknowingly.-Business : PAN : PAN Deletion.",492
INC1648374,"MELCHORA TORRES DEMORRE - can't proceed OTC payment error""Your request failed.Please retry or use a different payment method"".",ABO can't proceed OTC payment error,"After checking, this was due to the user's payment address information being incorrect. We fixed it and payment can now be made normally, so we marked it as resolved.","MELCHORA TORRES DEMORRE - can't proceed OTC payment error""Your request failed.Please retry or use a different payment method"".-ABO can't proceed OTC payment error",493
INC1689669,CAN'T PROCEED OTC PAYMENT- ERROR ENCOUTERED-MISSING FIELD ACH,CAN'T PROCEED OTC PAYMENT- ERROR ENCOUTERED-MISSING FIELD ACH,This is due to the OTC maximum amount limit and is not an abnormality.,CAN'T PROCEED OTC PAYMENT- ERROR ENCOUTERED-MISSING FIELD ACH-CAN'T PROCEED OTC PAYMENT- ERROR ENCOUTERED-MISSING FIELD ACH,493
INC1699661,Brigida Papillera- can't proceed payment error contact administrator,ABO can't proceed payment error contact administrator,"After inspection, this is because the warehouse corresponding to the postcode has been changed, resulting in data anomalies. We have repaired it. Currently, users can place orders normally, so we mark it as resolved.",Brigida Papillera- can't proceed payment error contact administrator-ABO can't proceed payment error contact administrator,493
INC1692556,"Hi Team,ISSUE:ABO has placed an online order and the payment have been deducted from the bank, but the order status is under pending payment.DETAILS:ABO/APC Details: | NUR HANANI BINTI AMEROrder Number: ACTION REQUIRED:Kindly assist to check on the payment status and update the order status since the payment have been successfully deducted from the APC bank.ATTACHED FILE: Yes.Thanks & Regards,Harsh","APC has placed an online order and the payment have been deducted from the bank, but the order status is under pending payment.","Hi @Harshinii A/p Ananda Rajah,
Order: 10034856977 have two payment methods.
1) Voucher payment - RM 134.5
2) 2c2p payment - RM 74.4
There are duplicate response for voucher payment. So, the payment status is set as 'partpaid' for this order.
Order is now in cancelled state due to awaiting payment and refunded through CV.
Same issue reported in INC1691167.
No action taken against this INC.
Caller confirmed to close the incident.","Hi Team,ISSUE:ABO has placed an online order and the payment have been deducted from the bank, but the order status is under pending payment.DETAILS:ABO/APC Details: | NUR HANANI BINTI AMEROrder Number: ACTION REQUIRED:Kindly assist to check on the payment status and update the order status since the payment have been successfully deducted from the APC bank.ATTACHED FILE: Yes.Thanks & Regards,Harsh-APC has placed an online order and the payment have been deducted from the bank, but the order status is under pending payment.",494
INC1692462,"ISSUE : ABO claim for the past months he has been having issue with unsuccessful EPP auto payment. He confirmed that he have sufficient balance in his debit card and wish not to have this issue while he is overseas. DETAILS : SAGAYARAJAN S/O MARIMUTHUExample Order # / ACTION REQUIRED : Kindly assist to check & advise the root cause why ABO card was not charged for EPP order. Thanks & Regards, Laalitha",Unsuccessful EPP auto payment,"Please find the attached screenshots for the SMS sent to user for payment unsuccessful.
Close notesHi @Laalithambikgai Puspalinggam,
Please find the reason for failed EPP auto payments.
Order: 10033425930
Instalment no: 3
Auto payment failed due to below error.
Please infirm user to update the tokenize the card.
023-12-07T23:04:54.268757682Z stdout F 2023-12-07T23:04:54,241+00:00 | [ERROR] [lynxMSBEppInstalmentDailyPaymentJob::de.hybris.platform.servicelayer.internal.jalo.ServicelayerJob] [LynxMPGSRestServiceImpl] (lynxMSBEppInstalmentDailyPaymentJob) | 400 : [{""error"":{""cause"":""INVALID_REQUEST"",""explanation"":""Value '9209814206810776' is invalid. The token provided in the request is marked as invalid. The card details stored against the token must be update... (419 bytes)]
Order: 10032364700
Instalment no: 3
120959154_1698624135287
""reference"":""10032364700_120959154_MYR_231030-000215"",""source"":""MERCHANT"",""authenticationStatus"":""AUTHENTICATION_NOT_IN_EFFECT""},""response"":{""gatewayCode"":""INSUFFICIENT_FUNDS""
Instalment no: 4
121563934_1701309945925
reference"":""10032364700_121563934_MYR_231130-020545"",""source"":""MERCHANT"",""authenticationStatus"":""AUTHENTICATION_NOT_IN_EFFECT""},""response"":{""gatewayCode"":""INSUFFICIENT_FUNDS""","ISSUE : ABO claim for the past months he has been having issue with unsuccessful EPP auto payment. He confirmed that he have sufficient balance in his debit card and wish not to have this issue while he is overseas. DETAILS : SAGAYARAJAN S/O MARIMUTHUExample Order # / ACTION REQUIRED : Kindly assist to check & advise the root cause why ABO card was not charged for EPP order. Thanks & Regards, Laalitha-Unsuccessful EPP auto payment",495
INC1659826,www.amway.inADSP No. are unable to upload the FSSAI document.They have tried doing it multiple times but it is showing some error while uploading it.,are unable to upload the FSSAI document.They have tried doing it multiple times but it is showing some error while upl,As confirmed by caller issue has been resolved.,www.amway.inADSP No. are unable to upload the FSSAI document.They have tried doing it multiple times but it is showing some error while uploading it.-are unable to upload the FSSAI document.They have tried doing it multiple times but it is showing some error while upl,496
INC1665543,For IBO # Payright order was placed on not / and for IBO# order placed but showing in Open Orders placed October / Ticket #,Payright order not showing correct dates,"As checked, these are open orders i.e. carts.
We checked and found that the cart was created on the 23rd and 21st of October but the payment was attempted on the 31st the payment was attempted.
Since the payment was not successful, it didn't convert to Order and the time reflected on the storefront is of the cart.",For IBO # Payright order was placed on not / and for IBO# order placed but showing in Open Orders placed October / Ticket #-Payright order not showing correct dates,497
INC1670957,"Customer no. cannot purchase product sku. show message "" Cannot process the cart. Please connect with Backoffice manager."" please unlock sku. (please urgent).",Customer cannot purchase product sku..,"Hello @[Kochaporn Chummanee]
According to the configuration set by @[Kirkwatt Autsawarattanarak] the product.customer.selling is set to false so the product is not seallble to FOA
Post confirmation from @[Phongsiri Wongammarukhachok] we have made the changes, and the flag is set to true and then the issue is resolved
As confirmed by @[Phongsiri Wongammarukhachok] closing this incident
Thanks","Customer no. cannot purchase product sku. show message "" Cannot process the cart. Please connect with Backoffice manager."" please unlock sku. (please urgent).-Customer cannot purchase product sku..",498
INC1652354,"Please assist to check below orders whether is the signal been sent to EBS. If yes, please proof the relevant order that signal been sent to EBS and forward to EBS team for further assistance",Found order been shipped but no invoice been raised in EBS,"Multiple incidents & service tasks created for the reported orders.
And majority of the orders are older than 90 days, we don't have logs to check the reason for issue.
EBS confirmed, except order:10024577221 all the other orders are processed.
SCTASK1215134 raised for 10024577221.
We need to check with AWS team to update the status on SCTASK1215134.
Since no further action is required from Hybris, we are closing this incident.","Please assist to check below orders whether is the signal been sent to EBS. If yes, please proof the relevant order that signal been sent to EBS and forward to EBS team for further assistance-Found order been shipped but no invoice been raised in EBS",499
INC1646851,Kindly refer to the screenshot shared by ABO.,ABO didn't get full PVBV on EPP purchase,"As checked for the order 10033266058 ABO got the full PVBV as expected promotion is applied
it contains a Bundle product for which two KIT product PV BV calculated as below
1-- 100188M --PV 900 BV--3699 and Promotion is applied APR3287_316670 (discount 800)due to which PV --900-192.9=707.1 and BV--3699-800=2899
screenshot has been attached for reference
2--124746M-- PV 688 BV--2890
Total PV = 707.1+688=1395.1
BV=2899+2890=5789
as per confirmation, we are marking this as resolved",Kindly refer to the screenshot shared by ABO.-ABO didn't get full PVBV on EPP purchase,500
INC1674302,"Hi Team , Pls check ADSP is saying PV is not updated as per orders placed for Nov' Months . Order no was placed on 3rd Nov' but PV is not updated in Nov Month . Also Order no is showing in Oct' Month // this is okey but PV should be updated in Nov' month . Kindly check the screenshot of POSS & magic for reference .Return was done on 3rd Nov for the Order no , & on same day order was placed for",Business : Terminal Support : PVBV Kiosk.,"Order is a NLCP, and order scheduled on 24th October, but the payment was done on 03Rd November, so the entry date is 3Nov and order date is 24th.
Bonus period will the month in which the payment has been done.
Returned for order is irrespective of any other order, this was placed on 24th only as a NCLP order and it was a first order
No issues with bonus period ","Hi Team , Pls check ADSP is saying PV is not updated as per orders placed for Nov' Months . Order no was placed on 3rd Nov' but PV is not updated in Nov Month . Also Order no is showing in Oct' Month // this is okey but PV should be updated in Nov' month . Kindly check the screenshot of POSS & magic for reference .Return was done on 3rd Nov for the Order no , & on same day order was placed for-Business : Terminal Support : PVBV Kiosk.",501
INC1651086,"ABO claim APC registered on the month of Sept and Oct but till to date, still no Welcome Email was received by ABO (Sponsor). ABO mentioned that the email was received previously but this time, no Welcome email after the latest APC registration. Sponsor: NURULHUDA BINTI ABDUL MANAPABO/APC Details: NARUL NAJWA BINTI ABDULLAH // ALIA NUR FATIHAH BINTI MAY YUSOFEmail add: nabilla_huda2000@yahoo.comAs checked in MDMS the email is valid status",Didnt receive registration email,"As per the logs attached the mails are sent to the mentioned email, request you to please confirm the same from user also suggest to check the spam folders as well and let us know if the user have received them correctly, else we will check further on this.
Closing the ticket as per caller confirmation","ABO claim APC registered on the month of Sept and Oct but till to date, still no Welcome Email was received by ABO (Sponsor). ABO mentioned that the email was received previously but this time, no Welcome email after the latest APC registration. Sponsor: NURULHUDA BINTI ABDUL MANAPABO/APC Details: NARUL NAJWA BINTI ABDULLAH // ALIA NUR FATIHAH BINTI MAY YUSOFEmail add: nabilla_huda2000@yahoo.comAs checked in MDMS the email is valid status-Didnt receive registration email",502
INC1667712,"External Water Filter - VDS Delivery Report for EM order, did not show GWP item.Order # TAM SHI YING","External Water Filter - VDS Delivery Report for EM order, did not show GWP item..","The team has done the data fix for the consignment (A100-10033207655-1) process that triggered email/report. PRB0075623 has been raised for code fix & RCA.
> As confirmed by the caller, the email has been received. Closing this ticket as further progress on RCA/fix can be tracked under PRB.","External Water Filter - VDS Delivery Report for EM order, did not show GWP item.Order # TAM SHI YING-External Water Filter - VDS Delivery Report for EM order, did not show GWP item..",503
INC1642539,"websiteAds no- Mr Dheeraj tanwar is not able to submit his fssai registration num on website.Please find the attached snap shot.""Details are not getting save""","is not able to submit his fssai registration num on website.Please find the attached snap shot.""Details are not getting save""",FSSAI details has been already updated please verify .,"websiteAds no- Mr Dheeraj tanwar is not able to submit his fssai registration num on website.Please find the attached snap shot.""Details are not getting save""-is not able to submit his fssai registration num on website.Please find the attached snap shot.""Details are not getting save""",504
INC1640593,For all SOP when ada make CM profile the product should not auto add to cartfacing on sop wellness and sop flex,For all SOP when ada make CM profile the product should not auto add to cart,"Incident : INC1640593
Description : For all SOP when ada make CM profile the product should not auto add to cart
facing on sop wellness and sop flex.1444200
Analysis :
• We have checked on all the environments UAT, PSUP and PROD after selecting the SOP Wellness, SOP flex and then selecting C-M (i.e., card option, address, and day which the money should be deducted then clicking on apply) the product is getting added to the cart.
• The once product is added to the cart, we are able to check out and make payment for the same.
As per expected functionality for CM subscription, it is working like this.
Case 1: Company Managed subscription created after 27th day of month.
SOP product won't be added to cart in case CM were created after 27th day of month. It is because any CM subscription created after 27th have its 1st element in the next month which can't be purchased in current month.
For example, any CM subscription that was created on 28th September choosing the processing day as 10th in actual starts from October, having first month element processing day as 10th October, 2nd month element processing day as 10th November and so on..
Case 2: Company Managed subscription created on or before 27th day of month.
Any CM subscription created on or before 27th will have its first element in the same month only and that in this case first month element will be added to cart as it can be purchased in same month.
For example, any CM subscription created today(3rd October)
Case 1: Selected processing day is 2nd
First element processing day will be 3rd October( as 2nd October is already passed) and will be added to cart immediately at the time of creating subscription. If user checkout and place the order, element will be marked as processed. This element will not be picked up by the cronjob that will run on 4th October as element is already processed. If user doesn't place the order for this element it will be picked up by the cronjob on 4th and order will be placed automatically. All following month elements of this subscription will have its processing day as 2nd (2nd Nov, 2nd Dec and so on…)
Case 2: Selected processing day is 10th
First element processing day will be 10th October( as 10th October is not passed yet) and will be added to cart immediately at the time of creating subscription. If user checkout and place the order, element will be marked as processed. This element will not be picked up by the cronjob that will run on 11th October as element is already processed. If user doesn't place the order for this element, it will be picked up by the cronjob on 11th and order will be placed automatically. All following month elements of this subscription will have its processing day as 10th (10th Nov, 10th Dec and so on…). For October month element order can be placed anytime before its being processed by cronjob on 11th October, by adding element to cart manually from SOP management page on SF, via POS and other channels as well.
As confirmed by @[Phongsiri Wongammarukhachok] over team's call closing this incident.
Thanks",For all SOP when ada make CM profile the product should not auto add to cartfacing on sop wellness and sop flex-For all SOP when ada make CM profile the product should not auto add to cart,505
INC1695884,Please refer to attached video as ABO is unable to place ALP order.ABO number: KOAY AH WAHLast digits: (MAYBANK)Card name: SOH PHEY HONG,Issue with placing ALP order,"In the attached video, the user was trying payment for order 10034767752 and this order has already been processed successfully. We have already shared the logs (customer cancellation) for this cart/order.
We cannot find any recent cart for which the user has tried payment through this card. We will need a cart/order number or a complete screenshot/video (with URL) to investigate this further.
Closing the ticket as per caller's confirmation.
Kindly create a new ticket in case of any further issues.",Please refer to attached video as ABO is unable to place ALP order.ABO number: KOAY AH WAHLast digits: (MAYBANK)Card name: SOH PHEY HONG-Issue with placing ALP order,506
INC1654347,Kindly assist to check on why there is an error on profile name: Lipid Bundle & Mobility (which does not exist),Issue with placing ALP,"We have tried to replicate the issue through ASM, as a result the Profile has been successfully created and we have marked it as CANCELLED.
This issue seems a user-specific or intermittent issue.
Please inform user to try again & let us know if the issue still persists.
Closing as per caller confirmation.",Kindly assist to check on why there is an error on profile name: Lipid Bundle & Mobility (which does not exist)-Issue with placing ALP,506
INC1647327,"we are unable to open INVENTORY icon in POS home screen, showing error . Please find file attached.",INVENTORY icon is not open in POS home screen. - (Critical - System Outage),"Contacted the caller over TEAMS, It was a cache issue.
Now it is working fine.","we are unable to open INVENTORY icon in POS home screen, showing error . Please find file attached.-INVENTORY icon is not open in POS home screen. - (Critical - System Outage)",507
INC1671033,"Xu Lei Lei, legitimate pass number ********* and unable to sign up as MY APC. Refer to the attachment provided.","Xu Lei Lei, legitimate pass number ******** and unable to sign up as MY APC.","We could see that this NRIC is unable to register again due to below.
""message"": ""Personal ID: BCR Violated.""
We have informed the same to the user and advised to check with BCR team.
As per confirmation on MS teams, marking the incident as resolved.","Xu Lei Lei, legitimate pass number ********* and unable to sign up as MY APC. Refer to the attachment provided.-Xu Lei Lei, legitimate pass number ******** and unable to sign up as MY APC.",508
INC1664973,If cancel then send to magic or missing in data lake then fix for data lake,Please check order is cancelled or missing in data lake ?,"This order was handled under the incident INC1640153 and was successfully processed.
caller confirmed to close the incident.",If cancel then send to magic or missing in data lake then fix for data lake-Please check order is cancelled or missing in data lake ?,509
INC1681630,"thatkrai POS system is slow, unable to sell products","Slow POS system, unable to sell products","Close notes copied from Parent Incident: Issue description : Storefront and POS applications were not accessible.
Business Impact : Business Impact: POS machines and store front are not functioning.
ABO Impacted: Yes
Affected Countries : Thailand
Root Cause : Yet to be determined
Closure Information : The issue was resolved after rolling restart performed by SRE team. After the nodes were restarted, both POS and Storefront applications came back online, and have not reported any issue since. Business team has performed the sanity on the applications, and no new issues were observed.
Problem Investigation Ticket: PRB0075864","thatkrai POS system is slow, unable to sell products-Slow POS system, unable to sell products",510
INC1701054,Please assist to fix the 2nd payment details as it not display in Hybris Pos,Found mising payment details in Hybris Pos for 2nd installment payment,"We have fixed the above-mentioned order and payment details are now visible for 2nd installment.
RCA : We have received double 3ds response from mpgs due to which two pay call was sent and one pay call returns success and second pay call was failed since there was already one success for same transaction due to this second failure response, cancel payment transaction entry was created.
",Please assist to fix the 2nd payment details as it not display in Hybris Pos-Found mising payment details in Hybris Pos for 2nd installment payment,511
INC1667324,This Sku 314560ID is not showing in POSS kindly check & resolved the issue,This Sku 314560ID is not showing in POSS kindly check & resolved the issue,"Delta has been released, kindly verify.",This Sku 314560ID is not showing in POSS kindly check & resolved the issue-This Sku 314560ID is not showing in POSS kindly check & resolved the issue,512
INC1691414,Reverse coupons newapp booster,Reverse coupons newapp booster,"Hi Petcharat Wangkiri,
We have checked the issue and we would like to update you that we have reversed the coupon as per the request.
Marking this as resolved as confirmed by you over teams chat.
Thanks",Reverse coupons newapp booster-Reverse coupons newapp booster,513
INC1649387,Please check cid can not register via poswhen click confirm have some error occurPlease check and share root cause,Please check cid XXXX can not register via pos,"Hello @Noppadol Thadachonlawat @[Phongsiri Wongammarukhachok]
Thanks for the information and based on the error user who is trying to register with CID 3720101065891 there is one customer with same CID whose id is not created properly and and present in the system on 25/09 and due which it is throwing out the ambiguous error. Now the data has been cleaned up and the user will be able to register.
As confirmed from @[Audchareeya Rodphai] @[Sopawadee Sinchai] closing this incident and shop has confirmed the issue has been fixed
Thanks",Please check cid can not register via poswhen click confirm have some error occurPlease check and share root cause-Please check cid XXXX can not register via pos,514
INC1643390,"Error: There was some unexpected error, please try again.",unable to process renewal,"Address was not mapped with ABO. So renewal failed.
Now address is updated, they need to perform renewal.
No action required from our end now,
Hence closing the ticket t save SLA.
Please try to renew & revert with INC if you face any issue.","Error: There was some unexpected error, please try again.-unable to process renewal",515
INC1658412,ASM/SF_Renew button disappear from my account page. Pls help to check this issue and fix it asap because currently ABOs can't renew their accounts by themselves. This impact to all ABOs who log in their account and renew by themselvesABO #,ASM/SF_Renew button disappear from my account page,"
We checked and found that there was a sync process running with the old configuration for restrictions in the back office from staged to online, due to which this issue came.
We updated the configuration and now the button is appearing again.
For now, we would like to mark the Incident as resolved
",ASM/SF_Renew button disappear from my account page. Pls help to check this issue and fix it asap because currently ABOs can't renew their accounts by themselves. This impact to all ABOs who log in their account and renew by themselvesABO #-ASM/SF_Renew button disappear from my account page,516
INC1677176,"ISSUE : ABO unable to access education, stuck at AuthenticationDETAILS : LEE KEN CHOONGACTION REQUIRED : Please assist to check & advise why abo unable to access Authentication. ATTACHED FILE : Kindly refer to attached video for your reference. Thanks & Regards, Laalitha",Unable to access education,"We have tried to replicate the issue and could see options are coming to select the country and once user will click on country , it will lead to the login page.
Please find attachment for the same.
We have advised caller to follow the same steps and let us know if any issue comes.
As per confirmation, marking the incident as resolved.
Please reach out to us or raise new incident in case of any further concerns.","ISSUE : ABO unable to access education, stuck at AuthenticationDETAILS : LEE KEN CHOONGACTION REQUIRED : Please assist to check & advise why abo unable to access Authentication. ATTACHED FILE : Kindly refer to attached video for your reference. Thanks & Regards, Laalitha-Unable to access education",517
INC1657124,"ABO# NGUYN TH THANH HNG - id# had changed the SOP products but the order# generated with old items, pls check & fix the issueItems# 123798VN (qty ), (qty ), 123781VN (qty )",ABO had changed the SOP products but the order generated with old items,"We checked and found that the user had updated the element when the order and element was cancelled.
The current element did not update due to that.
As per request, we have updated the element now to the subscription .
For now, we would like to mark the Incident as resolved
","ABO# NGUYN TH THANH HNG - id# had changed the SOP products but the order# generated with old items, pls check & fix the issueItems# 123798VN (qty ), (qty ), 123781VN (qty )-ABO had changed the SOP products but the order generated with old items",518
INC1691219,Team Issue: ABO do not want the ALP cycle to renew. He is Unable to untick/unselect the alp auto renewal button. Each time attempt unselect and save - the page loads back to original as if the changes not made. Only for Salmon Omega Complex. Refer details Details ABO #: Wong Jet LingProfile Name : Wong Jet LingItem : Nutrilite Salmon Omega Complex - sgSubs. Id: SKU ID: 103208MResult Required Unselects/uncheck the Auto Renewal option for this Subs. Id: only. This subs should not continue in January. See attachment :Action screen. Thanks & Regards Sherryl,Unable to untick/unselect the alp auto renewal button for only Nutrilite Salmon Omega Complex,"As checked attached Subscription Plan: - APR1982MYSalmonOmega120sg Status is Inactive for profile: Wong Jet Ling.
So, system is not allowing to perform action.
As requested, we have unchecked the 'Auto-Renew Subscription' flag from backend.",Team Issue: ABO do not want the ALP cycle to renew. He is Unable to untick/unselect the alp auto renewal button. Each time attempt unselect and save - the page loads back to original as if the changes not made. Only for Salmon Omega Complex. Refer details Details ABO #: Wong Jet LingProfile Name : Wong Jet LingItem : Nutrilite Salmon Omega Complex - sgSubs. Id: SKU ID: 103208MResult Required Unselects/uncheck the Auto Renewal option for this Subs. Id: only. This subs should not continue in January. See attachment :Action screen. Thanks & Regards Sherryl-Unable to untick/unselect the alp auto renewal button for only Nutrilite Salmon Omega Complex,519
INC1695889,"Please assist to check on why the ABO's OTP (updating bank account) is routing to a different number ?As checked in MDMS, the only contact number is .Please assist to check and make sure that this ABO only receives OTP to the contact as below.ABO number: TEO AI LIContact number:",Unable to receive OTP in correct contact number,"Hi @Muguthan Gunasegaran
As per the latest logs, OTP has been sent to 2 numbers: 164922435 & 175634896. Also, we have verified that the bank account has been successfully updated for the ABO 8308005. Please check the attached screenshot for your reference.
Let us know if further assistance is required from the Hybris end, or we can close this ticket as no action is required or pending from the Hybris end.
Regards,
Khushbu","Please assist to check on why the ABO's OTP (updating bank account) is routing to a different number ?As checked in MDMS, the only contact number is .Please assist to check and make sure that this ABO only receives OTP to the contact as below.ABO number: TEO AI LIContact number:-Unable to receive OTP in correct contact number",520
INC1641954,Unable to use a coupon Get free Glister Mint 50g. for abo coupon no. and abo coupon no. (I checked on the asm and found that the coupon applied in the cart ) please fix,Unable to use coupon Get free Glister Mint 50g.,"Hi Chananchida Prasitsuwan,
We would like to update you that we have checked the issue and data fix has been done.
The user was not able to use these coupons as these were already applied in some other carts.
We have removed them from other carts.
Marking this as resolved as confirmed by you.
Thanks",Unable to use a coupon Get free Glister Mint 50g. for abo coupon no. and abo coupon no. (I checked on the asm and found that the coupon applied in the cart ) please fix-Unable to use coupon Get free Glister Mint 50g.,521
INC1705570,"ORDER NUMBER RP have done Line disposition for SKU 123832D & . but not integrated to Hybris. in Hybris system, status still show as Not yet ship. Please help to change it and close the order",RP Line disposition not integrated to Hybris,"as requested by the caller, we have updated the status of the order to shipped and the line items to shipped, hence we are closing the request.","ORDER NUMBER RP have done Line disposition for SKU 123832D & . but not integrated to Hybris. in Hybris system, status still show as Not yet ship. Please help to change it and close the order-RP Line disposition not integrated to Hybris",522
INC1697187,"I am attempting to create an SOP plan scheduled to commence in January . However, I am encountering difficulties saving the SOP plan due to an error resembling that of an attached file. The product is . Could you please investigate the reasons behind the inability to establish the SOP plan?",I am encountering difficulties saving the SOP plan due to an error resembling that of an attached file. The product is .,"We checked and found that there was a configuration missing from the benefit product chosen due to the manual creation of Product reference through request REQ1123668.
We have updated the configuration and now the SOP Plan can be saved.
For now, we would like to mark the Incident as resolved.","I am attempting to create an SOP plan scheduled to commence in January . However, I am encountering difficulties saving the SOP plan due to an error resembling that of an attached file. The product is . Could you please investigate the reasons behind the inability to establish the SOP plan?-I am encountering difficulties saving the SOP plan due to an error resembling that of an attached file. The product is .",523
INC1647767,Order type mismatch,[DATA RECON][IN][ Order] order type mismatch BOPIS vs WLD,"Hi Team,
Order status was updated as BOPIS now.
Orders are closed in EBS.
Hence, closing the incident.",Order type mismatch-[DATA RECON][IN][ Order] order type mismatch BOPIS vs WLD,524
INC1698342,Web login credential as follow (for internal reference only) :-Amway ID : Password : A0189518888,Same Issue Was Reported under,"As checked, there is no address (delivery/pickup) selected before cart creation. As the user doesn't have any address for delivery, we selected a random pickup location and tried to add products to the cart through ASM mode.
Please check the attached screenshot where the product has been added to the cart successfully.
Kindly ask the user to try adding products or placing an order again. Also, please advise the user to add the delivery address first.
",Web login credential as follow (for internal reference only) :-Amway ID : Password : A0189518888-Same Issue Was Reported under,525
INC1680671,"amway posDear Team,ADSP is unable to place order from PICKUP office /POS application it is showing error please rectify the same asap...Error :-PC has not updated the address , Pl ask Customer to update the address and complete the profile.","Dear Team,ADSP is unable to place order from PICKUP office /POS application it is showing error please rectify the same asap","Address has been updated, kindly verify now.","amway posDear Team,ADSP is unable to place order from PICKUP office /POS application it is showing error please rectify the same asap...Error :-PC has not updated the address , Pl ask Customer to update the address and complete the profile.-Dear Team,ADSP is unable to place order from PICKUP office /POS application it is showing error please rectify the same asap",526
INC1696686,Please check SKU124145 is missing from SOP ART300.,Product is missing from ART300,"Hello @Phongsiri Wongammarukhachok @Kirkwatt Autsawarattanarak
The 16 Products which have has been deleted from PRODUCTION by business team due to which it has impacted carts, orders, backorders and Wishlist entries causing the product to be removed from the order data. All the previous data since go live has been impacted due to this.
All the areas of impact have been identified, fixed, and verified.
Please find the count of impacted areas of thailand :
SKU Old PK New Pk Orderentries Cart Entries Backorder Null Backorder OldPK WishlistEntries
0124144 8809136193537 3108 407 NA 25 408
0124145 8809136226305 8811985534977 1828 204 NA 4 281
0124146 8809136259073 8811953487873 865 116 NA 5 274
0124147 8809136291841 8811953520641 590 98 NA 0 258
0124149 8809136324609 8811756224513 NA NA NA NA NA
0124150 8809136357377 8811953553409 976 381 NA 3 265
0124151 8809136390145 8811953586177 1322 143 NA 1 281
0124152 8809136422913 8811953618945 5320 437 NA 162 329
0124153 8809136455681 8811953651713 1766 223 NA 59 289
0124154 8809136488449 8811953684481 317 167 NA 0 251
0124155 8809921413121 8811953717249 2674 267 NA 119 300
0124156 8809921445889 8811953750017 1376 165 NA 15 270
0124157 8809921478657 8811953782785 2569 363 NA 126 335
0124158 8809921511425 8811953815553 1641 161 NA 13 305
0124159 8809921544193 8811953848321 3688 348 NA 150 339
0124161 8809921576961 8811953881089 6422 748 NA 477 388
0124162 8809921609729 8811953913857 2355 278 NA 2 299
0124163 8809921642497 8811953946625 1713 198 NA 1 289
As confirmed by @[Phongsiri Wongammarukhachok] closing this incident
CC @Alok Kumar Singh @Anshu Kumari @Atul Tripathi @Abhishek Mathur
Thanks",Please check SKU124145 is missing from SOP ART300.-Product is missing from ART300,527
INC1664908,"Please assist to check as the ABO claimed she made a payment for her delayed EPP order with CV and card.CV shows redeemed in system but her card was not deducted upon payment, currently the delayed EPP is still under pending.Request you to remove this CV from the order, we shall request ABO to make a payment once more.ABO number: SITI FASIHAH BT RASEDIOrder number: CV number:",EPP instalment issue,"As checked for order 10032460443, ABO has paid for her delayed EPP order using CV and card.
On November 1, 23, at 7:33:23 AM, the CV amount was redeemed with the amount RM 336.3 whereas an amount of RM 31.3 was deducted with the credit card on November 2, 23, at 3:40:32 PM.
As verified, full payment has been made for installment No. 3 for order 10032460443.
Closing the ticket as per confirmation received.","Please assist to check as the ABO claimed she made a payment for her delayed EPP order with CV and card.CV shows redeemed in system but her card was not deducted upon payment, currently the delayed EPP is still under pending.Request you to remove this CV from the order, we shall request ABO to make a payment once more.ABO number: SITI FASIHAH BT RASEDIOrder number: CV number:-EPP instalment issue",528
INC1692451,"Amway websiteNew registered ADSP is not able to update Address, as error saying Please add a serviceable Pin Code to save shipping address. Please check and get it resolved","New registered ADSP is not able to update Address, as error saying ""Please add a serviceable Pin Code to save shipping address.""","As checked with concern team, pin code is not serviceable. Please co ordinate with business.","Amway websiteNew registered ADSP is not able to update Address, as error saying Please add a serviceable Pin Code to save shipping address. Please check and get it resolved-New registered ADSP is not able to update Address, as error saying ""Please add a serviceable Pin Code to save shipping address.""",529
INC1690529,"please help to check the report log on what is the reason the order was not successfully charge their card.ABO said card have no issue. & ""I double checked with my banker CIMB and found that I have sufficient funds to settle the EPP, but yet couldn't. Eventually when I was trying to make a new order, this page appeared and I attempted to paid in full the DEFAULTED EPP with the same bank account using the DEBIT CARD but this message appeared as attachedSo with this, it is a sure thing that there is something wrong with the payment gateway which created this issue. And unfairly my EPP is revoked and I have to bear the entire amount. I am really upset about this case.""","ABO said that their card is valid and was able to make payment for other purchase, but the epp order as per mentioned was not deducted from their card.","We have checked payment txns for order#10032420436 & 10034015168.
Hybris receiving ""gatewayCode"":""INSUFFICIENT_FUNDS"". Please find the screenshots attached below for your reference.
In this case, kindly ask the user to check with the vendor/bank or change the payment method/card
Closing as per confirmation.","please help to check the report log on what is the reason the order was not successfully charge their card.ABO said card have no issue. & ""I double checked with my banker CIMB and found that I have sufficient funds to settle the EPP, but yet couldn't. Eventually when I was trying to make a new order, this page appeared and I attempted to paid in full the DEFAULTED EPP with the same bank account using the DEBIT CARD but this message appeared as attachedSo with this, it is a sure thing that there is something wrong with the payment gateway which created this issue. And unfairly my EPP is revoked and I have to bear the entire amount. I am really upset about this case.""-ABO said that their card is valid and was able to make payment for other purchase, but the epp order as per mentioned was not deducted from their card.",530
INC1637979,ABO complaint that having issue to login into Amway account after reset password and the same error msg appears.ID : norhafizah_udin@yahoo.comP/S : Abcd1234,Unable to login to account,"Closing this ticket after caller's confirmation.
No action was taken from Hybris end.",ABO complaint that having issue to login into Amway account after reset password and the same error msg appears.ID : norhafizah_udin@yahoo.comP/S : Abcd1234-Unable to login to account,531
INC1658157,"Dear Team, The below ADSP has joined under the LRSE program and they do not have the -day Sales criteria/Annual Sales criteria. Kindly check and rectify. However, his upline has received an email stating to assist the below ADSP to complete his -day Sales criteria. Pls check and confirm why this email has been triggered to him.",Technology : New Entry Model : Sale Criteria Enquiry.,"Hi
Teams are working on this Meanwhile please ignore the mail received for LRSE accounts to upline for criteria.
it will be corrected soon.","Dear Team, The below ADSP has joined under the LRSE program and they do not have the -day Sales criteria/Annual Sales criteria. Kindly check and rectify. However, his upline has received an email stating to assist the below ADSP to complete his -day Sales criteria. Pls check and confirm why this email has been triggered to him.-Technology : New Entry Model : Sale Criteria Enquiry.",532
INC1663652,"Hi Team,Seeking your kind assistance to remove the notification has it has been no longer valid and the membership has converted to ABOEmail : yusoffliza237@gmail.com",Received notification for APC even though have convert to ABO,"There was a Free Renewal Group associated with #7010383113, which caused the notification to appear.
We have removed the Free Renewal Group, and the notification has also been removed.
Please see the screenshots attached for more information.
Since no additional action is required from hybris, this ticket is marked as Closed.
If you have any further questions, please contact us via team chat.","Hi Team,Seeking your kind assistance to remove the notification has it has been no longer valid and the membership has converted to ABOEmail : yusoffliza237@gmail.com-Received notification for APC even though have convert to ABO",533
INC1700781,Please unlock the payment pl. is unable to complete the process of accepting payments. A message appears (specify contact system administrator).,Please unlock the payment pl..,"Hi @Kopchai Chaocharoenkul,
The order was order paid by QR, we have processed the order to be paid.
Closing on confirmation from caller",Please unlock the payment pl. is unable to complete the process of accepting payments. A message appears (specify contact system administrator).-Please unlock the payment pl..,534
INC1681796,didn't Open in our System website didn't Open in our System.,didn't Open in our System.,As conformed with caller over teams issue has been resolved .,didn't Open in our System website didn't Open in our System.-didn't Open in our System.,535
INC1667950,IBO called as their auto renewal payment $ was not deducted although c/card is valid and sufficient funds in card?Please investigate thanks,Ticket # IBO # Richard Lee Auto Renewal Payment Was Not Deducted?,"We checked this from MDMS, it was confirmed that the IBO opted for the AUTORENEWAL after the JOB at MDMS ran.
Because of this, the IBO doesn't get renewed.
It will be picked up in the next cycle. ",IBO called as their auto renewal payment $ was not deducted although c/card is valid and sufficient funds in card?Please investigate thanks-Ticket # IBO # Richard Lee Auto Renewal Payment Was Not Deducted?,536
INC1646016,Please assist to check and rectify as the order is stuck since SEPT. ABO wants to use the RM20 eCoupon stuck into this order.,Order stuck under payment pending,"Cart: 10032335057
Total value= RM207.3
ARCredit = 109.00 = successfully captured
mpgs card payment = 98.3 = payment failed
mpgs payment failed due to insufficient funds. Please find below log for reference.
""response"":{""gatewayCode"":""INSUFFICIENT_FUNDS""}
Cart: 10032335057 is stuck in locked state.
We have released the cart.
ARCredit & coupon are reversed to user account.
",Please assist to check and rectify as the order is stuck since SEPT. ABO wants to use the RM20 eCoupon stuck into this order.-Order stuck under payment pending,537
INC1689671,"Shop has physical items, but system BO no auto release & can't manually release.","Shop has physical items, but system BO no auto release & can't manually release","Hi @Phaik Hoek Teoh,
Since stock status is set as NLA (no longer available) , system will not allowed to release backorder in that case.
This in stock status changed by Haeyeon Hwang on Nov 30th 2023.
Please let us know if still having any concerns.","Shop has physical items, but system BO no auto release & can't manually release.-Shop has physical items, but system BO no auto release & can't manually release",538
INC1702288,"Unable to place the order in Mobile APP due to all the items are showing the out of stock, kindly check and do the needful.",Technology : App : App crashing.,As checked their is no error found product are visible in website as well as in app please find below screenshot.,"Unable to place the order in Mobile APP due to all the items are showing the out of stock, kindly check and do the needful.-Technology : App : App crashing.",539
INC1675347,"amway website308438ID-Pursue Disinfectant Cleaner it is not showing in post login website & showing other sku id Pursue Disinfectant CleanerItem number : 239815ID , please rectify this asap",-Pursue Disinfectant Cleaner it is not showing in post login website & showing other sku id Pursue Disinfectant CleanerItem number B167,Both the products have different MRP and will be searchable as per stock availability of the product . Kindly verify and let us know in case of any concerns.,"amway website308438ID-Pursue Disinfectant Cleaner it is not showing in post login website & showing other sku id Pursue Disinfectant CleanerItem number : 239815ID , please rectify this asap--Pursue Disinfectant Cleaner it is not showing in post login website & showing other sku id Pursue Disinfectant CleanerItem number B167",540
INC1682116,Booking order not showing in Order History. ABO made a booking order but couldnt see it in his Order History page. Refer attachmentOrder number .,Booking order not showing in Order History.,"The Order History page shows that order number 10034186417 is an event order. Kindly refer to the attached screenshot.
We've attempted to contact the caller but have unable to receive a response.
Since no additional action is required from the hybris end, this ticket is marked as closed.
If you have any further questions, please contact us via teams chat or open a new ticket.",Booking order not showing in Order History. ABO made a booking order but couldnt see it in his Order History page. Refer attachmentOrder number .-Booking order not showing in Order History.,541
INC1691411,"Team Issue : Dispute by ABO that auto renew was activated, however for this last renewal, it did not trigger. Membership expired without ABO aware, no notification sent and ABO have lost his bonus. Details Abo # Lim Kim HoeyAttachment appended for other details Result Required Why is the membership past expiry but BOSS show different status - see ""CAPTURE "" Why did the AUTO RENEW not trigger. Provide Reason and transaction logs Why no notification was sent ""IF"" the auto renew did attempt and fail to pay. Provide Reason and transaction logs Status : Urgent Thanks & Regards Sherryl",Auto renew did not prompt and membership expired without notice.,"Currently there is no bank details mapped with ABO account.
MDMS confirmed last year renewal was not auto-renewal, it was manual renewed but they have used the reason as auto-renewal.
Also, there are no recent orders placed from this ABO after Oct 2022.
ABO's renewal period & bank account removal might have happened long back.
Now we don't have logs to check the reason for this issue.","Team Issue : Dispute by ABO that auto renew was activated, however for this last renewal, it did not trigger. Membership expired without ABO aware, no notification sent and ABO have lost his bonus. Details Abo # Lim Kim HoeyAttachment appended for other details Result Required Why is the membership past expiry but BOSS show different status - see ""CAPTURE "" Why did the AUTO RENEW not trigger. Provide Reason and transaction logs Why no notification was sent ""IF"" the auto renew did attempt and fail to pay. Provide Reason and transaction logs Status : Urgent Thanks & Regards Sherryl-Auto renew did not prompt and membership expired without notice.",542
INC1700404,"Unable to apply for ABO.CID The last step is to confirm the application. The system will display ""Unable to extract data from the system. Please contact the administrator.""(used to be a member ada. Expires on June , )please check and fix.",Unable to apply for ABO.,"Hello @Kochaporn Chummanee
Can you please check the process now ?
This is due to old fuzzy data in the system having 3101403588868 which was created in 2022 and is not created properly
As checked in boss the user is already registered now and as ABO so closing this incident as confirmed by @[Phongsiri Wongammarukhachok]
Thanks","Unable to apply for ABO.CID The last step is to confirm the application. The system will display ""Unable to extract data from the system. Please contact the administrator.""(used to be a member ada. Expires on June , )please check and fix.-Unable to apply for ABO.",543
INC1653471,"Dear Team, The below PC is unable to change the sponsor, getting the below attached error.",Business :Information Update : PC Sponsor Change Enquiry.,as per the Incident sponsor is set.,"Dear Team, The below PC is unable to change the sponsor, getting the below attached error.-Business :Information Update : PC Sponsor Change Enquiry.",544
INC1647918,"Dear Team, The below PC is unable to change the sponsor, getting the below attached error.",Business :Information Update : PC Sponsor Change Enquiry.,As per the request proposed Sponsor now set for them ,"Dear Team, The below PC is unable to change the sponsor, getting the below attached error.-Business :Information Update : PC Sponsor Change Enquiry.",544
INC1642911,"Hi Team, ADSP is trying to update the GENDER on their web login., but system throws "" Account is Blacklisted"" Hence, kindly check and do the needful in resolving this issue asap.",Business : Information Change : Gender Update.,Please ask user to try now.,"Hi Team, ADSP is trying to update the GENDER on their web login., but system throws "" Account is Blacklisted"" Hence, kindly check and do the needful in resolving this issue asap.-Business : Information Change : Gender Update.",544
INC1687258,POS - Issue with scanning option not working,incrqcd7/POS - Issue with scanning option not working,"Issue is resolved, Now the order is showing as completed and scanning has been done.
Hence closing the case",POS - Issue with scanning option not working-incrqcd7/POS - Issue with scanning option not working,545
INC1690657,"customer called and stated that they are unable to see LOS under them, they have tried with another phone as well as despot they were not able to see. kindly please check and help as soon as possible.",Technology : Hybris Issues : Web Reports : LOS Export Not Working.,"The user mentioned here is ADR and ADR will not be able to see the LOS MAP option due business restrictions.
only ADS can see the LOS MAP option","customer called and stated that they are unable to see LOS under them, they have tried with another phone as well as despot they were not able to see. kindly please check and help as soon as possible.-Technology : Hybris Issues : Web Reports : LOS Export Not Working.",546
INC1655239,"Hi Team unable to view his frontliners Points in core Plus incentive page.Error # ""your session expired.""",Technology : Hybris Issues : Web Reports : LOS Export Not Working.,"Please change the device and try again, no issues found when tried from ASM ","Hi Team unable to view his frontliners Points in core Plus incentive page.Error # ""your session expired.""-Technology : Hybris Issues : Web Reports : LOS Export Not Working.",546
INC1651418,Customer and stated that when they are clicking on business center LOS map option is not reflecting on website kindly check and help with the resolution as earliest,Technology : Hybris Issues : Web Reports : LOS Export Not Working.,"profile has been synced, please ask user to try now.",Customer and stated that when they are clicking on business center LOS map option is not reflecting on website kindly check and help with the resolution as earliest-Technology : Hybris Issues : Web Reports : LOS Export Not Working.,546
INC1689586,Same party Id linked with two ABO Please check on priority as order is stuck in payment capture,Same party linked with two ABO,"Duplicity removed,
It was due to party ID consolidation at MDMS, we have removed the Inactive Account ",Same party Id linked with two ABO Please check on priority as order is stuck in payment capture-Same party linked with two ABO,547
INC1664161,Please find the attachmenet. and hide inactive SOP plan from webstie ASAP.,Hide inactive SOP plan ASAP.,"BND036 is hardcoded in Backoffice content slot banner.
So, SKU is still showing under ""Amway Loyalty Programme"" even though the plan is Inactive.
Workaround steps shared over the attachment to remove the respective SKU from content slot.
Content team has made necessary changes. Now BND036 is not showing under ""Amway Loyalty Programme"".
Caller confirmed to close the INC.",Please find the attachmenet. and hide inactive SOP plan from webstie ASAP.-Hide inactive SOP plan ASAP.,548
INC1648730,"APC ********* has got approval to renew the membership however, APC unable to click the manual renewal as its in grey colour (refer below). Attached the SS for the investigations",APC cant proceed for manual renewal,"Given user is having renewal flag as 3 ( can not renew) due to which button is disable.
As per functionality, after 30 days of expiry for APC , user cannot perform renewal.
Caller will take this to PIC dept for next action and confirmed ro close the ticket.","APC ********* has got approval to renew the membership however, APC unable to click the manual renewal as its in grey colour (refer below). Attached the SS for the investigations-APC cant proceed for manual renewal",549
INC1656520,"MY ABO received an order shipped email. when clicked on the Amway logo, it link to SG website instead of MY. Kindly check for all email",Amway logo in Order shipped email is linked to SG website.,"PRB0075398 has been raied for code fix an furhter progress can be tracked via PRB
as per confirmation we are marking this as resolved ","MY ABO received an order shipped email. when clicked on the Amway logo, it link to SG website instead of MY. Kindly check for all email-Amway logo in Order shipped email is linked to SG website.",550
INC1689732,"Customer called and stated that they are not able to do the payments they are getting PAYMENT_FAILED and getting pop up that Sorry, something went wrong If you get this error multiple times, please try contacting Customer Support as they have tried many times, kindly please check and resolve the issue at the earliest.",echnology : Hybris Issues : Product/Order : Payment Gateway Issue.,"We tried making cart for the user and hadn't found any error while proceeding with checkout and also payment options are visible for the user. please find the attached screenshot.
As checked in our system we are getting the following error message ""I have second thoughts about making this payment"" for order . Please ask user to connect with their bank for further queries or use a different mode of payment.
Please ask to user update your chrome version to the latest and try again after clearing cache.
","Customer called and stated that they are not able to do the payments they are getting PAYMENT_FAILED and getting pop up that Sorry, something went wrong If you get this error multiple times, please try contacting Customer Support as they have tried many times, kindly please check and resolve the issue at the earliest.-echnology : Hybris Issues : Product/Order : Payment Gateway Issue.",551
INC1701162,"Hi Team,I have received feedback from ABOs who are unable to log in their Amway ID. Both came at the same time asking about the same case. (ABO / ). They can put their ID and Pass but after that, the page shows ""WEBSITE TEMPORARILY OFFLINE"". Please help check and give reasons.Regards,Hazim Azmi",ABO unable to login her Amway ID,"For 7019975008, 7011506894 ABO able to login amway.my with no issues.
And for the ABO 7011093907 PRB0076204 has been raised for fix of this issue.
Closing as per confirmation.","Hi Team,I have received feedback from ABOs who are unable to log in their Amway ID. Both came at the same time asking about the same case. (ABO / ). They can put their ID and Pass but after that, the page shows ""WEBSITE TEMPORARILY OFFLINE"". Please help check and give reasons.Regards,Hazim Azmi-ABO unable to login her Amway ID",552
INC1641628,Hi TeamI am unable to login and order products. Please help ASAP.I have added screenshots of error message for your reference.,Unable to login in Amway app.,As checked their is no error from our end please ask user to try login using forgot password. if still error occurs feel free to raise new incident . ,Hi TeamI am unable to login and order products. Please help ASAP.I have added screenshots of error message for your reference.-Unable to login in Amway app.,552
INC1691641,ITEM 125167A IS NOT SHOWING IN HYBRIS BUT THERE IS EACHES AVAILABLE IN BOTH BY AND EBS. PLEASE FIX URGENTLY. HAVE ATTACHED SCREENSHOT OF WHAT IS SHOWING FOR THIS ITEM IN HYBRIS FOR YOUR INFORMATION,"Stock is not showing in Hybris, but there's stock in EBS","As checked, Stock is available now and same has been also confirmed by you. We have received Shrinkage and then Increase event after DayEnd feed processing from EBS end. This is working as expected and does not have any issue. We have checked, there is no invalid wastage as well.
There was no action taken at hybris end to resolve the issue. It was just the IntraDay processing case where Shrinkage event received first and then after some time Increase event ware received from EBS.
As agreed, We are resolving the ticket for now. Please reach out to us in case of any further concern. We are also downgrading the priority to Moderate (P3) as it does not have high impact as of now.","ITEM 125167A IS NOT SHOWING IN HYBRIS BUT THERE IS EACHES AVAILABLE IN BOTH BY AND EBS. PLEASE FIX URGENTLY. HAVE ATTACHED SCREENSHOT OF WHAT IS SHOWING FOR THIS ITEM IN HYBRIS FOR YOUR INFORMATION-Stock is not showing in Hybris, but there's stock in EBS",553
INC1651906,POSPOS is not showing scanning in Herbal Glister,POS is not showing scanning in Herbal Glister,Issue resolved as conformed with caller .,POSPOS is not showing scanning in Herbal Glister-POS is not showing scanning in Herbal Glister,554
INC1633903,"We noticed that ""Clearance Sales"" and its child categories - ""WM/EM Sales"" are still showing in SF after we have removed the ""Visibility Group"" from the settings. Please refer to screenshot attached for reference.","Category still showing in SF after removing the ""visibility group"" settings","As checked to remove the ""Clearance Sales"" from the storefront we have to remove all the products from the included product sections of that category and after that, we have the run the indexing
screenshot has been attached for reference","We noticed that ""Clearance Sales"" and its child categories - ""WM/EM Sales"" are still showing in SF after we have removed the ""Visibility Group"" from the settings. Please refer to screenshot attached for reference.-Category still showing in SF after removing the ""visibility group"" settings",555
INC1648563,www.amway.inSome ADSPs have placed the order (on self/their PC numbers) to avail the Points uplift offer however system has not picked the offer on their orders.,Some ADSPs have placed the order (on self/their PC numbers) to avail the Points uplift offer however system has not picked the offer on their orders.,"Offer is activated for the user . Kindly ask the user to try again and let us know in case of any concerns.
",www.amway.inSome ADSPs have placed the order (on self/their PC numbers) to avail the Points uplift offer however system has not picked the offer on their orders.-Some ADSPs have placed the order (on self/their PC numbers) to avail the Points uplift offer however system has not picked the offer on their orders.,556
INC1685132,"ISSUE : ABO would like to know why payment not captured for the order on 7th november. DETAILS : LOW LEY KHIMOrder # ACTION REQUIRED : Please assist to check & advise the issue of payment failure on 7th november. Thanks & Regards, Laalitha",ALP payment not capture,"As checked for order # 50003078015 Payment was not captured as we have not got the succefull response from the payment provider
order is processed now after confirmation we are marking this as resolved ","ISSUE : ABO would like to know why payment not captured for the order on 7th november. DETAILS : LOW LEY KHIMOrder # ACTION REQUIRED : Please assist to check & advise the issue of payment failure on 7th november. Thanks & Regards, Laalitha-ALP payment not capture",557
INC1681179,"WebsiteWe have received two requests from different ADS Partners () to correct the date of birth. Upon inspection, we have noticed a synchronization issue where the DOB appears incorrect on the website but is accurate in the BOSS system. Please address and resolve this error.","We have received two requests from different ADS Partners to correct the date of birth. Upon inspection, we have noticed a s",DOB has been corrected kindly verify .,"WebsiteWe have received two requests from different ADS Partners () to correct the date of birth. Upon inspection, we have noticed a synchronization issue where the DOB appears incorrect on the website but is accurate in the BOSS system. Please address and resolve this error.-We have received two requests from different ADS Partners to correct the date of birth. Upon inspection, we have noticed a s",558
INC1688214,Please can you check if there is an old order reserving x 293843A ARTISTRY ASE ULTIMATE EYE as AU SOH is eaches with each allocated but they are showing ATS?,ATS for 293843A not accurate,"As checked for the mentioned product code we have done the data fix.
Now, the wastage issue has been resolved.
For now, we are marking this incident as resolved.
And have kept this under our watchlist,
If any suspicious thing happens again in future then we will investigate further to resolve this issue.",Please can you check if there is an old order reserving x 293843A ARTISTRY ASE ULTIMATE EYE as AU SOH is eaches with each allocated but they are showing ATS?-ATS for 293843A not accurate,559
INC1670232,Please deduct the Reward points for the order Details are :- Reward Points IN Hybris Website Adjustment Open,Deduction of Reward points,"points adjusted now,",Please deduct the Reward points for the order Details are :- Reward Points IN Hybris Website Adjustment Open-Deduction of Reward points,560
INC1655950,"NAKindly check item sku# G&H Deodorant Roll On, we had cleared all Home Delivery, no more outstanding but refer to 'SAP CX Backoffice"" system still got 3ea under ""RESERVED"" status. Please find attachment.","SKU which should have no more outstanding but refer to 'SAP CX Backoffice"" system still got 3ea","We have verified last 5 days stock data for SKU: 118120A - WH: T03.
There are no invalid reservations & wastages.
Please find screenshot for today's stock data.
No further action required from Hybris.
Caller confirmed to close the incident.","NAKindly check item sku# G&H Deodorant Roll On, we had cleared all Home Delivery, no more outstanding but refer to 'SAP CX Backoffice"" system still got 3ea under ""RESERVED"" status. Please find attachment.-SKU which should have no more outstanding but refer to 'SAP CX Backoffice"" system still got 3ea",561
INC1684081,INCN [DO NOT DELETE THIS LINE] PHYCICALLY STOCK AVAILAVLE BUT NOT SHOW IN POS Please describe the issue here :-,PHYCICALLY STOCK AVAILAVLE BUT NOT SHOW IN POS,As conformed with caller over teams issue has been resolved .,INCN [DO NOT DELETE THIS LINE] PHYCICALLY STOCK AVAILAVLE BUT NOT SHOW IN POS Please describe the issue here :--PHYCICALLY STOCK AVAILAVLE BUT NOT SHOW IN POS,562
INC1640560,Please check ABO purchase on .. within promotion period but did not get the GWP.Order number .,Did not get GWP *****,"The free gift product in promo APR3007_All, 272932K, was not available at the time of executing the promotion for cart 100-10033153768. Consequently, the product 272932K was not added to the cart. Please check the attached screenshot of logs for your reference.",Please check ABO purchase on .. within promotion period but did not get the GWP.Order number .-Did not get GWP *****,563
INC1670403,"INCN [DO NOT DELETE THIS LINE] One Return Request Processed today, but return invoice is not generated.""No records available"" is showing in Refund Info column. A screen shot is attached for your reference","One Return Request Processed today, but return invoice is not generated.""No records available"" is showing in Refund Info column. A screen shot is attached for y","We have checked no refund follow on generated for this order
Also, return events are not generated for this return.
Issue has been resolved now.
Hence, closing the incident.","INCN [DO NOT DELETE THIS LINE] One Return Request Processed today, but return invoice is not generated.""No records available"" is showing in Refund Info column. A screen shot is attached for your reference-One Return Request Processed today, but return invoice is not generated.""No records available"" is showing in Refund Info column. A screen shot is attached for y",564
INC1643526,Applicant with NRIC: ********* unable to complete registration in website today. Please refer to the attachment.,Unable to complete registration in website today,"We tried to replicate the reported issue and we are able to get the 'Next' button in ABO registration page.
Screenshot attached for reference.
Please inform user to close the existing window/browser or clear cache and try again.
Caller confirmed to close the incident.",Applicant with NRIC: ********* unable to complete registration in website today. Please refer to the attachment.-Unable to complete registration in website today,565
INC1692127,This case can't renew in POS.when click open order is not found this ada .please check and fix.thank you,can't renew in POS.,"Hello @[Sopawadee Sinchai]
200-209407030 is the cart in locked state in the user account so the error message is shown that locked cart already exists can you please confirm if we need to cancel this cart or convert to awaiting order
As confirmed on the chat we have cancelled the cart and user will be able to renew now
AS confirmed by caller, closing this incident as issue has been resolved.
Thanks",This case can't renew in POS.when click open order is not found this ada .please check and fix.thank you-can't renew in POS.,566
INC1667936,Auto renewal has not gone out of their credit cards. Valid Card and Sufficient funds. Plz investigate why the payment has not gone through thanks,Ticket # IBO MEDICIA D SOUZA - Auto renewal was not charged on / nor /,"This is an already ongoing issue, in which if the secondary party has opted for autorenewal then it is failing.
We already have a problem ticket PRB0075272 for the RCA and a fix.
As a workaround, please ask the IBO to set up the autorenewal from the primary party.",Auto renewal has not gone out of their credit cards. Valid Card and Sufficient funds. Plz investigate why the payment has not gone through thanks-Ticket # IBO MEDICIA D SOUZA - Auto renewal was not charged on / nor /,567
INC1690564,Please remove coupon G&H PROTECT+ Deodorant Roll-On A Point Promotion from ADA when remove coupon Please let me know,Please remove coupon G&H PROTECT+ Deodorant Roll-On A Point Promotion from ADA,"Hi Mutita Kitpaiboonchai,
We would like to update you that we have checked the issue and we have removed the coupon as per your request.
User will not be able to see/use this coupon.
Marking this as resolved as confirmed by @you over teams chat.
Thanks",Please remove coupon G&H PROTECT+ Deodorant Roll-On A Point Promotion from ADA when remove coupon Please let me know-Please remove coupon G&H PROTECT+ Deodorant Roll-On A Point Promotion from ADA,568
INC1647856,"Hi Team, ADS Partner forgot his password and he can't reset password process through forgot password option as his registered mobile number is not in working () . He is getting error that Account already associated with phone number, while he is processing for change mobile number through reset id option. Now ADS Partner requested us that kindly reset his password, so that he can change her mobile number.kindly add new alternative mobile No-.",echnology : Login : Forgot Password/ unable to change mob through reset id.,Mobile number has been updated please ask user to now try again.,"Hi Team, ADS Partner forgot his password and he can't reset password process through forgot password option as his registered mobile number is not in working () . He is getting error that Account already associated with phone number, while he is processing for change mobile number through reset id option. Now ADS Partner requested us that kindly reset his password, so that he can change her mobile number.kindly add new alternative mobile No-.-echnology : Login : Forgot Password/ unable to change mob through reset id.",569
INC1675264,"Could you please help to check, excel file which case -, -, -, in excel file. because this is send incorrect data to Amway data warehousefor case - please also check in payload. please check on payload, why is already have item (on pos show as sku). please check SKU before product config was changed, this sku how much is it? pay customer paid for case - please also check in payload. memberpointsbenifits should be show as . memberpoints in child product should be show A point ex. (just show for example A point should be calculate form child product) Sku in memberpoints should be show Sku in memberpoints should be show Sku in memberpoints should be show Sku in memberpoints should be show for case - please also check in payload. please check this case already have A point promotion like get double A point but why customer can get only A point (it should be A point PRMTP34 ) . if this if do not have A point promotion, so in memberpointsbenifits should be show as for case please also check in payload. who is ABO but in payload why show memberpoints like ., ., .this is send incorrect data to Amway data warehouseafter check, please do analysis and check how many ADA facing all casePlease check and share root cause","Could you please help to check, excel file which case -, -, -, in excel file. because this is send incorrect data to Amway data warehouse","HI @[Sorachai Tungkwampean]
For case 2-3 please also check in payload
1. memberpointsbenifits should be show as 0
2. memberpoints in child product should be show A point
ex. (just show for example A point should be calculate form child product)
Sku 317358 in memberpoints should be show 0
Sku 317259 in memberpoints should be show 110
Sku 317260 in memberpoints should be show 110
Sku 317212 in memberpoints should be show 100
@Sorachai Tungkwampean and team will do the more research and will come up with data
for case 2-2 please also check in payload
1. please check this case already have A point promotion like get double A point but why customer can get only 320 A point (it should be 640 A point PRMTP34 )
2. if this if do not have A point promotion, so in memberpointsbenifits should be show as 0
@Sorachai Tungkwampean Please raised a service request to query the data and with the same ticket Data fix will be done at order payload level
for case 3 please also check in payload
1. 7007834436 who is ABO but in payload why show memberpoints like 338.8, 153.33, 17.2
this is send incorrect data to Amway data warehouse
Latest order has been received 204909689 ,Nagarro team will do the further analysis
Analysis :
Regarding 204909689 (ABO but in payload why show memberpoints)
204909689 :Order was placed on Date/Time Oct 05, 2023 13:00:50
Then on the same Date ADA: 7017411551 has placed upgrade order from member to ABO : 205442982 Date/Time Oct 05, 2023 21:55:15
Since order was placed by ADA 7017411551 when ADA was member that's why order have memberpoints after that order ADA place upgrade order to become ABO,So no issue in that order system working as expected
Clsoing this INC as confirmed from @[Phongsiri Wongammarukhachok] further communciation will be done at email chain","Could you please help to check, excel file which case -, -, -, in excel file. because this is send incorrect data to Amway data warehousefor case - please also check in payload. please check on payload, why is already have item (on pos show as sku). please check SKU before product config was changed, this sku how much is it? pay customer paid for case - please also check in payload. memberpointsbenifits should be show as . memberpoints in child product should be show A point ex. (just show for example A point should be calculate form child product) Sku in memberpoints should be show Sku in memberpoints should be show Sku in memberpoints should be show Sku in memberpoints should be show for case - please also check in payload. please check this case already have A point promotion like get double A point but why customer can get only A point (it should be A point PRMTP34 ) . if this if do not have A point promotion, so in memberpointsbenifits should be show as for case please also check in payload. who is ABO but in payload why show memberpoints like ., ., .this is send incorrect data to Amway data warehouseafter check, please do analysis and check how many ADA facing all casePlease check and share root cause-Could you please help to check, excel file which case -, -, -, in excel file. because this is send incorrect data to Amway data warehouse",570
INC1656507,Please clear out the shipping events at the system SAPPlease clear out the shipping events at the system SAP,Please clear out the shipping events at the system SAP,"We verified last 5 days stock data for SKU: 123781V - WH: T19 and no abnormalities observed.
There are no invalid reservations & shipments for the reported SKU-WH.
Also, we can't remove any of the valid shipped events.
Caller confirmed to close the incident.",Please clear out the shipping events at the system SAPPlease clear out the shipping events at the system SAP-Please clear out the shipping events at the system SAP,571
INC1653684,"Sop artistry get discount benefit ,but don't get A point form sop artistry notePRMTK54--","Sop artistry get discount benefit ,but don't get A point form sop artistry","Issue : GO order contains 291679 and it's kitEntry product and other product , 291679 and it's kitEntry product did'nt get Apoint and other product get Apoint
We have created PRB0075298 to permanent fix of the issue.
Closing this INC as confirmed from @[Phongsiri Wongammarukhachok]","Sop artistry get discount benefit ,but don't get A point form sop artistry notePRMTK54---Sop artistry get discount benefit ,but don't get A point form sop artistry",572
INC1648686,FareyeThese orders not reflected in Fareye.,These orders not reflected in Fareye,"Hi Team,
Due to infra issue order was not pushed to Fareye.
We have repushed the order now.
Order status is shipped.",FareyeThese orders not reflected in Fareye.-These orders not reflected in Fareye,573
INC1701174,"Cart is having locked status in Hybris.Txn Date: December, Order #: -Txn ID: -121849764_1702890308526",Payment successful but registration is not happening.,"As confirmed by MDMS, user is already registered under # 10035095305.
We have cancelled the cart and change the registration failed flag to false so that job will not picked this cart # 10035095143.
please help to initiate refund for cart # 10035095143.
","Cart is having locked status in Hybris.Txn Date: December, Order #: -Txn ID: -121849764_1702890308526-Payment successful but registration is not happening.",574
INC1684399,Request clear out wastage events (T19 Melaka Shop),Request clear out wastage events (T19 Melaka Shop),"We verified the wastages for reported SKUs, currently there are no invalid wastages.
Once EBS consumes, wastages will get clear.",Request clear out wastage events (T19 Melaka Shop)-Request clear out wastage events (T19 Melaka Shop),575
INC1701210,"AMWAY WEBSITEDear Team,While doing email verification OTP was not coming/delivered on Email IDRequested you to please check the same & do rectify this issue asap.","Dear Team,While doing email verification OTP was not coming/delivered on Email ID Requested you to ple","Mail id has been removed from the suspension list.
Please ask user to try now they will get OTP on mail now.","AMWAY WEBSITEDear Team,While doing email verification OTP was not coming/delivered on Email IDRequested you to please check the same & do rectify this issue asap.-Dear Team,While doing email verification OTP was not coming/delivered on Email ID Requested you to ple",576
INC1664544,"POSHi Team,Given below sku is not reflect in the POS ..at not visible in","Hi Team,Given below sku is not reflect in the POS ..at not visible in POS a",Delta has been cleared. Kindly verify.,"POSHi Team,Given below sku is not reflect in the POS ..at not visible in-Hi Team,Given below sku is not reflect in the POS ..at not visible in POS a",577
INC1700133,Found invoice missing from EBSOrder value:- .,Found invoice missing from EBS Order value,"Hi Team,
We have removed the duplicate adjustments manually in EBS and the order is now closed in EBS. Order was stuck in booked status as we have received duplicate adjustments from Hybris . Please check and close the incident as there is no issue from EBS end.
Please re-open the incident if issue is not resolved.",Found invoice missing from EBSOrder value:- .-Found invoice missing from EBS Order value,578
INC1647931,FareyeOrder No not reflected in Faeye,Order No not reflected in Faeye,"Hi Team,
Due to infra issue order was not pushed to Fareye.
We have repushed the order now.
Order status is shipped.",FareyeOrder No not reflected in Faeye-Order No not reflected in Faeye,579
INC1656711,Please assist to check and provide reason of payment failure for the order as we are in the midst of an appeal for the ABO.This is based on payment rejection reason.,Check on why payment failed for pending order,"We could find an exception for removing the session cart but no payment txn was found for order 10033638590 in the splunk. However, we could not find any payment logs (req/res) in splunk as well.
>> If payment has been deducted at the issuer's end, kindly request the user to share transaction/request IDs for the deduction to facilitate further investigation.
> Please advise the user to try again. If the issue still persists then please provide a video/screenshot of the same.",Please assist to check and provide reason of payment failure for the order as we are in the midst of an appeal for the ABO.This is based on payment rejection reason.-Check on why payment failed for pending order,580
INC1704923,"Please check from log when create order Pl. SKU What status is display?ADA Pl. need to check status SKU is show "" PREORDER "" or not?Amway shop sampran",Please check from log when create order Pl. SKU What status is display?,"Hi @[Mutita Kitpaiboonchai],
From log we can see it is PREORDER .
Closing this case as confirmed with you over teams chat.
Regards,
Aimee M Zhou ","Please check from log when create order Pl. SKU What status is display?ADA Pl. need to check status SKU is show "" PREORDER "" or not?Amway shop sampran-Please check from log when create order Pl. SKU What status is display?",581
INC1666333,HYBS_Return_Order_NumberHYBS_Return_Order_Value HYBS_Return_Tax_Value .EBS_Return_Order_Value .EBS_Return_Tax_Value .,[DATA RECON][SG][ ORDERS] Return order value & Tax Value mismatch,"RCA: According to hybris calculation -> total conversion fee is 10 SGD , feeAmount is 9.26 + taxAmount is SGD 0.74, in return payload.
But EBS is considering total conversion fee as SGD 9.26 and calculating tax on top of this amount.
So according to EBS calculation, feeAmount comes to SGD 8.52 and taxamount is SGD 0.74, which was leading to diff of SGD 0.74.
Now the issue is fixed from Hybris through problem ticket: PRB0075760.
New returns created have correct conversion fee value.
No we cases reported/found after the fix.
No action can be taken from Hybris side for the impacted return orders.
If the data needs to be corrected at EBS for the existing impacted return orders, please check with EBS and business.
Incident 'INC1666333' closed based on closure of task 'INC1649463'
RCA: According to hybris calculation -> total conversion fee is 10 SGD , feeAmount is 9.26 + taxAmount is SGD 0.74, in return payload.
But EBS is considering total conversion fee as SGD 9.26 and calculating tax on top of this amount.
So according to EBS calculation, feeAmount comes to SGD 8.52 and taxamount is SGD 0.74, which was leading to diff of SGD 0.74.
Now the issue is fixed from Hybris through problem ticket: PRB0075760.
New returns created have correct conversion fee value.
No we cases reported/found after the fix.
No action can be taken from Hybris side for the impacted return orders.
If the data needs to be corrected at EBS for the existing impacted return orders, please check with EBS and business.",HYBS_Return_Order_NumberHYBS_Return_Order_Value HYBS_Return_Tax_Value .EBS_Return_Order_Value .EBS_Return_Tax_Value .-[DATA RECON][SG][ ORDERS] Return order value & Tax Value mismatch,582
INC1704836,ABO made a payment and had it deducted from their bank but the order status is now cancelled. Please assist check and what is the reason.,Why was the order cancelled.,"As checked, user has tried using mpgs and we have received the response with ""gatewayCode"":""PENDING due to which awaiting payment order was created and order was cancelled by the job next day.
please help to check with finance team for refund if payment is received at their end.",ABO made a payment and had it deducted from their bank but the order status is now cancelled. Please assist check and what is the reason.-Why was the order cancelled.,583
INC1651932,"Unable ADD AS COAPPLICANT ID., when press save change show message ""Tax Id= already exist for taxTypeCd=CID -"" please check and fix.",Unable ADD AS COAPPLICANT,"Hi @Petcharat Wangkiri,
We could see that the spouse has already been added to user 7014241581 with CID 3310101595427.
As caller has converted spouse to so-applicant without any issue. CLosing this issue","Unable ADD AS COAPPLICANT ID., when press save change show message ""Tax Id= already exist for taxTypeCd=CID -"" please check and fix.-Unable ADD AS COAPPLICANT",584
INC1683996,"Download (usr_extcomm:COM00000001284Z) had of a total of transaction(s)/IFD(s) that failed to process.Please use the Download Viewer (download sequence: .) to determine what the issue is.Details: Download sequence: . Download comments: usr_extcomm:COM00000001284Z Triggering system: UC_ABG_XML_FILE Errored/total IFDs: / Failed to identify lines/total: / List of first . errored IFDs : -- ORDER_INB_IFD/. error (-/[ORA-: PL/SQL: numeric or value errorORA-: at line ][begin :o_result := to_number ( nvl(rtrim(:i_string),''),:i_fmt) / :i_div_by; end;]) ORDER_INB_IFD","BY WMS - - Check Order download failure in BY AP1 PD on 27th Nov, .","The order reached to BY.
Hence we are closing this ticket.
The firs Name in the address was null.
We added the same from the backend.","Download (usr_extcomm:COM00000001284Z) had of a total of transaction(s)/IFD(s) that failed to process.Please use the Download Viewer (download sequence: .) to determine what the issue is.Details: Download sequence: . Download comments: usr_extcomm:COM00000001284Z Triggering system: UC_ABG_XML_FILE Errored/total IFDs: / Failed to identify lines/total: / List of first . errored IFDs : -- ORDER_INB_IFD/. error (-/[ORA-: PL/SQL: numeric or value errorORA-: at line ][begin :o_result := to_number ( nvl(rtrim(:i_string),''),:i_fmt) / :i_div_by; end;]) ORDER_INB_IFD-BY WMS - - Check Order download failure in BY AP1 PD on 27th Nov, .",585
INC1697388,"Hi team,While PC to ADSP reconversion- information like ID proof type and ID proof number is not prefilled under ""Personal"" Details. As per requirement this fields should be prefilled and also remain editable","PC to ADSP reconversion- information missing under ""Personal"" Details - (Moderate Priority)","we have created a bug for the issue, as a workaround we are deleting the IDs and requesting user to add it again.
","Hi team,While PC to ADSP reconversion- information like ID proof type and ID proof number is not prefilled under ""Personal"" Details. As per requirement this fields should be prefilled and also remain editable-PC to ADSP reconversion- information missing under ""Personal"" Details - (Moderate Priority)",586
INC1641855,Please check and share root causewhy sop transaction payment on stpl ada pl ada,"Please check ada and set SOP CM on Every 5th , why sop transaction payment on st","Hello @[Phongsiri Wongammarukhachok]
Analysis from Prerit :
As we checked the logs, both of these subscriptions were created on 30th under SM profile so both of them started from September month only and the first elements were added to cart immediately but user didn't place the order. After that user changed the processing day from SOP management page.
For both subscriptions, user selected the processing day as 5th while changing the processing day. The processing day updated to 30th September for first element(as 5th September has already been passed), 5th October for second element, 5th November for third element and so on. For September month element processing day was 30th so it was picked up the cronjob on 1st October.
As confirmed by @[Phongsiri Wongammarukhachok] over teams call in the morning of 04/10/2023.
Thanks","Please check and share root causewhy sop transaction payment on stpl ada pl ada-Please check ada and set SOP CM on Every 5th , why sop transaction payment on st",587
INC1696450,Slow loading in POS for All MY Shops,Slow loading in POS for All MY Shops,"CPU utilization is stable at the moment. SF and POS are also working fine now.
As checked, we have found that number of requests to homepage was very high (2750) which are more than usual and causing high CPU utilization.
We have created a problem ticket PRB0076097 to investigate this further.
We are monitoring.
Further analysis and RCA detail can be tracked over the problem ticket. Please reach out to us in case of any further concern.",Slow loading in POS for All MY Shops-Slow loading in POS for All MY Shops,588
INC1675973,Error: Cannot place order as renewal is already in progress for this account.,Cannot place order as renewal is already in progress for this account,"User has already placed renew order # 10034381978 yesterday due to which unable to place renewal order again. ABOship expiry date is currently Dec 2023.
User wants to place new renewal order for 2024 as well.
We have advised caller to place the renewal order after 10 days of placing first renewal order .
Please let us know or raise new ticket if issue still persists after that as well.
As per confirmation, marking the incident as resolved.",Error: Cannot place order as renewal is already in progress for this account.-Cannot place order as renewal is already in progress for this account,589
INC1656671,abo. SKU. = EA Cannot use the promotion A Start discount of % . (coupon exp.//) Please unlock the coupon.,abo. SKU. = EA Cannot use the promotion A Start discount of %,"HI Petcharat Wangkiri,
We have checked the issue and data fix has been done.
User will be able to apply the coupon without any issue.
RC: IsBlocked slag of the coupon was set as True as it was applied in a different cart.
Marking this as resolved as confirmed by @[Audchareeya Rodphai].
Thanks",abo. SKU. = EA Cannot use the promotion A Start discount of % . (coupon exp.//) Please unlock the coupon.-abo. SKU. = EA Cannot use the promotion A Start discount of %,590
INC1689811,Please assist to check as the APC converted to ABO but not reflected in system.ABO number: MOHD HAFIZI BIN HANIPAOrder number:,"Conversion completed, not reflected in system",We have re triggered the upgrade action from our end post correction of the account from MDMS and the business nature of the mentioned account is done successfully.,"Please assist to check as the APC converted to ABO but not reflected in system.ABO number: MOHD HAFIZI BIN HANIPAOrder number:-Conversion completed, not reflected in system",591
INC1703386,One of the HD order after releasing the order not getting the invoice and label printout,One of the HD order after releasing the order not getting the invoice and label printout,"Airway bill number was missing in shipment payload from RP.
RP has repushed the shipment. AWB has been updated for the order at Fareye end.
Now order has been shipped.",One of the HD order after releasing the order not getting the invoice and label printout-One of the HD order after releasing the order not getting the invoice and label printout,592
INC1675142,could you please help clear the cart of ADA please because the cart is stuck.,could you please help clear the cart of ADA please because the cart is stuck.,"Hi @Paradorn Pluaysri,
We have cleared the user's cart as requested.
Marking this as resolved as confirmed by @[Audchareeya Rodphai].
Thanks",could you please help clear the cart of ADA please because the cart is stuck.-could you please help clear the cart of ADA please because the cart is stuck.,593
INC1669542,"All above sku park under "" Reserve"" (example as attached), kindly find the order number to clear the "" Reserve""",", , , WTI0706Z, WTI0985, WTI0986, WTI0987Z, 100186M, WTI0417Z","Out of 21 orders reported, 8 orders are after 23 Oct 2023, which is related to INC1665708.
Problem ticket: PRB0075595 raised to fix this issue.
Remaining 13 orders are older than 3 months, we don't have logs to check the reason for the issue.
As ASMS confirmed, we have performed workaround and repaired the consignment process and fixed the orders.
Now all the reported 21 orders are processed and are in PICKUP_COMPLETE state.
Caller confirmed to close the incident.","All above sku park under "" Reserve"" (example as attached), kindly find the order number to clear the "" Reserve""-, , , WTI0706Z, WTI0985, WTI0986, WTI0987Z, 100186M, WTI0417Z",594
INC1643643,"Hi Team,User has informed that he receiving email from amway regarding renewal and invoice. As checked the email address not found in i support ( wanfaiz93@gmail.com )The email was send by customerservice@amway.comIm attaching the screen shot for your reference kindly investigate",Non member receiving email from amway,"We have found that invoice email for renewal order #10033263524 goes to both primary and secondary party for user #7010724925
Please find below
INFO [TaskExecutor-master-588582-ProcessTask [28052322681782]] 14:20:20.187 Sending Email [9727082764352] To [[pakwan01258828258@gmail.com, wanfaiz93@gmail.com]] From [customerservices@amway.com] Subject [Amway E-Invoice for: 10033263524 ]
As per system, this email wanfaiz93@gmail.com belongs to secondary party user WAN FAIZ BIN WAN YUSREY.
Since this email does not belong to secondary party user, we have removed the email id from the account.
Now wanfaiz93@gmail.com should not get emails from Amway.
As per confirmation on MS teams, marking the incident as resolved.
Please reach out to us or raise new incident if this user again gets email.","Hi Team,User has informed that he receiving email from amway regarding renewal and invoice. As checked the email address not found in i support ( wanfaiz93@gmail.com )The email was send by customerservice@amway.comIm attaching the screen shot for your reference kindly investigate-Non member receiving email from amway",595
INC1670100,UNABLE TO OPT OUT SECONDARY IBO SUSAN FOR AUTO RENEWALPLZ FIX,Ticket # IBO SUSAN AND WARREN GROCKE - UNABLE TO OPT OUT SECONDARY IBO SUSAN FOR AUTO RENEWAL,"The RENEWAL tag has been removed from the reported CARDs.
Also FYI, the account hasn't opted for the AUTO RENEWAL.
Please ask the IBO to opt in from the PARTY ID to avoid an ongoing issue.
For this RENEWAL tag, we have a problem ticket PRB0075401 for the permanent fix.",UNABLE TO OPT OUT SECONDARY IBO SUSAN FOR AUTO RENEWALPLZ FIX-Ticket # IBO SUSAN AND WARREN GROCKE - UNABLE TO OPT OUT SECONDARY IBO SUSAN FOR AUTO RENEWAL,596
INC1647938,"Please check Mylist url https://th.ashare.me/23JHV8kr , when click add product to cart have error occurPlease check and share root cause","Please check Mylist url https://th.ashare.me/23JHV8kr , when click add product to cart have error occur","Hi @Jirapart Jankaew,
The mylist product 317381 has a mandatory bundle product which is missing in the mylist entries, Due to which this product is not able to be added to cart
We have done the data fix and the issue is fixed now.
Closing on confirmation from caller @[Nalinporn Chalermsathan]","Please check Mylist url https://th.ashare.me/23JHV8kr , when click add product to cart have error occurPlease check and share root cause-Please check Mylist url https://th.ashare.me/23JHV8kr , when click add product to cart have error occur",597
INC1661649,OTP SENT MULTIPLE TIMES BUT NOT VERIFIED,OTP SENT MULTIPLE TIMES BUT NOT VERIFIED,"As per the caller, Issue is resolved now.",OTP SENT MULTIPLE TIMES BUT NOT VERIFIED-OTP SENT MULTIPLE TIMES BUT NOT VERIFIED,598
INC1705221,"Please check ada , PL , PL210561584 , the name is showing duplicatenote -ordering on web is show name duplicate- ordering on pos is correct such as PL Please check and share root cause","Please check ada when should etax type both , PL , PL210561584 ,showing name duplicate","Hello @Jirapart Jankaew
PRB0076218 has been raised for the permanent fix of the issue
CC @Phongsiri Wongammarukhachok @[Rachit Gupta]
As confirmed by @[Phongsiri Wongammarukhachok] over team's chat closing this incident.
Thanks","Please check ada , PL , PL210561584 , the name is showing duplicatenote -ordering on web is show name duplicate- ordering on pos is correct such as PL Please check and share root cause-Please check ada when should etax type both , PL , PL210561584 ,showing name duplicate",599
INC1699824,Add PRMTM69 coupon to the system ada..,Add PRMTM69 coupon to the system.,"HI @Kochaporn Chummanee,
We have generated the coupon.
Marking this as resolved as confirmed by @[Phongsiri Wongammarukhachok]
For root cause and further analysis please refer to the INC1699693.
Thanks",Add PRMTM69 coupon to the system ada..-Add PRMTM69 coupon to the system.,600
INC1642726,"Hi Team,ABO Unable to make payment through E net , they have checked with the bank but they claimed there is no issue from their end.Kindly check and assist",Unable to make payment through E net,"We could see one order #50003029172 where payment was tried today through Enet.
We have not received success response from payment provider for this.
caller confirmed to close this incident.","Hi Team,ABO Unable to make payment through E net , they have checked with the bank but they claimed there is no issue from their end.Kindly check and assist-Unable to make payment through E net",601
INC1672432,"Please check ADA can not apply promocode NOV11PL. apply promocode NOV11 but Successfully canceled, rights not be returned.-- NOV11 PRMTR89 [ ABOs & Member use code to get discount THB with minimum purchase of , THB ]Please check and share root causePlease help check. Order promotion, buy baht, get discount, type code NOV11Successfully canceled. Rights will not be returned. Order PL.()Ahamapadlee Yuso & Tuanurma NivadaeNow wait to purchase the product for the code to remain.",Please check ADA can not apply promocode NOV11,"We have fixed the data and now user can reuse NOV11.
RCA : When user has consumed the promotion then consumed entry has been created at promotionConsumed level where it was created one as entry,Since promotion availing limit was one so that need to be changed to 0 to reuse it
","Please check ADA can not apply promocode NOV11PL. apply promocode NOV11 but Successfully canceled, rights not be returned.-- NOV11 PRMTR89 [ ABOs & Member use code to get discount THB with minimum purchase of , THB ]Please check and share root causePlease help check. Order promotion, buy baht, get discount, type code NOV11Successfully canceled. Rights will not be returned. Order PL.()Ahamapadlee Yuso & Tuanurma NivadaeNow wait to purchase the product for the code to remain.-Please check ADA can not apply promocode NOV11",602
INC1680864,"Melissa trying to register new IBO Jenny Li all details entered and keeps getting stuck after viewing Preview - getting stuck before the ""Proceed to Payment"" option - new IBO needs to be registered today ASAP wants to place orders for Black Friday Sales beginning tonight - Tried through Firefox ,Chrome even I tried for her and still hanging there not moving to Proceed to Payment",REGISTRATION PROCESS NOT COMPLETEING,"As checked, and confirmed by you, the IBO has registered.
Hence closing this ticket. ","Melissa trying to register new IBO Jenny Li all details entered and keeps getting stuck after viewing Preview - getting stuck before the ""Proceed to Payment"" option - new IBO needs to be registered today ASAP wants to place orders for Black Friday Sales beginning tonight - Tried through Firefox ,Chrome even I tried for her and still hanging there not moving to Proceed to Payment-REGISTRATION PROCESS NOT COMPLETEING",603
INC1701057,Please assist to update payment details for 3rd & th installment accordingly,For 3rd & 4th installment been default. No information listed in payment details,"We have sync the order and payment details are now visible in POS.
Since order is older than 3 months, we dont have required logs to further check on this.",Please assist to update payment details for 3rd & th installment accordingly-For 3rd & 4th installment been default. No information listed in payment details,604
INC1668210,Repair order was not generated after staff approved the quote in ASMS. Job id# - quote#,Repair order was not generated after staff approved the quote in ASMS,"We tried to check the logs further, but could not find any further logs.
Moreover, we tried to replicate it on PSUP as well, however there also we could not replicate it.
As checked by you, it is not getting replicated again for now and no more further cases reported by you.
We would like to mark this Incident as resolved and as checked with Pradeep Rajagopal, this is one of the edge case scenario.
if any further cases are reported, we would request you to please let help us with the specific steps(if any) so that we can check this on lower environment as well.",Repair order was not generated after staff approved the quote in ASMS. Job id# - quote#-Repair order was not generated after staff approved the quote in ASMS,605
INC1704784,if this orders are cancelled then send cancellation to MAGIC or else not then missing in DATA Lake. Then re push to data lake and verify with them...data lake team details Affected CI : Grafana - ProdAssignment group : APAC-MICROSERVICE-TEAMResource detailsLew Sok Yee,"Hi, if this orders are cancelled then send cancellation to MAGIC or else not then missing in DATA Lake","We checked and found that these two orders had an issue and incident raised INC1697095 for this .
WE got some issue from AWS end for these orders and request we sent the confirmed event earlier.
WE have repushed the LYNX_PV_BV_UPDATE and order_invoiced event for the again.","if this orders are cancelled then send cancellation to MAGIC or else not then missing in DATA Lake. Then re push to data lake and verify with them...data lake team details Affected CI : Grafana - ProdAssignment group : APAC-MICROSERVICE-TEAMResource detailsLew Sok Yee-Hi, if this orders are cancelled then send cancellation to MAGIC or else not then missing in DATA Lake",606
INC1656664,Please assist to check on why ABO is unable to update the bank account as the T&C is unable to be ticked.,Unable to tick T&C on updating bank account,"As we checked further according to existing functionality, checkbox is greyed out because consent for bank management is already given . We have attached details for your reference.
User needs to directly click on SAVE button and proceed to add the bank account.
as per confirmation we are marking this as resolved ",Please assist to check on why ABO is unable to update the bank account as the T&C is unable to be ticked.-Unable to tick T&C on updating bank account,607
INC1616641,"the printscreen in zip is the one once he clicked on account management part via abo no. . This abo has two account - abo no. and abo no. . he is expected once he logged in with account no. via the account management, he will be able to see the drop down of my account, delivery address management, my wishlist, my alp, aboship card, all the way to sign out button. he should be able to see the same function of the account management in both abo account -abo no. and abo no. .",ABO has issue viewing Account Management,"Workaround has been performed, User able to log in successfully.
PRB0075307 has been raised permanent fix of this issue.
As per caller confirmation, we are marking this incident as resolved.","the printscreen in zip is the one once he clicked on account management part via abo no. . This abo has two account - abo no. and abo no. . he is expected once he logged in with account no. via the account management, he will be able to see the drop down of my account, delivery address management, my wishlist, my alp, aboship card, all the way to sign out button. he should be able to see the same function of the account management in both abo account -abo no. and abo no. .-ABO has issue viewing Account Management",608
INC1677532,POSMention Bopis order OTP not going due to,Mention Bopis order OTP not going due to BSNL Mob. no.,"OTPs are going over voice calls, please pick those and enter the OTP out of that ",POSMention Bopis order OTP not going due to-Mention Bopis order OTP not going due to BSNL Mob. no.,609
INC1696020,Please kindly assist this customer unable to make new registration. Details as per below:-No.ic : Name: LEE CHEE CHIONGNo phone: Error: Another registration is going on in our system. Please wait for a moment or contact Amway.,Unable to registration new member,"We have found one locked cart for this user. To resolve this on an immediate basis, we have done the workaround, and the cart has been marked 'canceled' now. The team is already checking & investigating the locked cart issue through monitoring, as the issue seems to be intermittent or some cart/session-specific; the exact root cause for this problem is still ambiguous.
Closing this ticket after caller's confirmation.",Please kindly assist this customer unable to make new registration. Details as per below:-No.ic : Name: LEE CHEE CHIONGNo phone: Error: Another registration is going on in our system. Please wait for a moment or contact Amway.-Unable to registration new member,610
INC1700458,This case upgrade but business nature and expire not change.please fix as soon as waiting buy product at Amway Shop.Thank you,upgrade but business nature and expire not change.,"Upgrade is successful now.
Expire date also changed.
Closing this case as confirmed with @[Sopawadee Sinchai] .",This case upgrade but business nature and expire not change.please fix as soon as waiting buy product at Amway Shop.Thank you-upgrade but business nature and expire not change.,611
INC1700447,Please check page PLP and PDL show different status. This problem occurs frequently and requires every sync. The status will be the same. But the cart icon cannot be clicked. Show gray buttonPlease see the attached file.,Please check page PLP and PDL show different status.,"Hello @[Mutita Kitpaiboonchai]
This is not issue this is process. Please find the below steps
1) After making any changes to the staged version of the product then we need to sync the same to Online
2) After sync is success then please run the indexing for the same
3) After running indexing please wait for 2-4 minutes for the changes to reflect on all browsers
Again if the changes are made and again all steps from 1-3 needs to be followed.
For the issue case no fix has been done by support team already correct status was being shown as natty already fixed it.
As discussed in call with you and [Sorachai Tungkwampean] closing this incident
Thanks",Please check page PLP and PDL show different status. This problem occurs frequently and requires every sync. The status will be the same. But the cart icon cannot be clicked. Show gray buttonPlease see the attached file.-Please check page PLP and PDL show different status.,612
INC1682434,"Order Total amount in REPORT = baht, check the reason as well.",Order Amount in REPORT = baht,"Hello @[Petcharat Wangkiri],
Yesterday there was a p1 INC1681616 , and server restarts were done.
Due to which issue occurred.
Can you kindly correct the orders in the report manually.
Thanks","Order Total amount in REPORT = baht, check the reason as well.-Order Amount in REPORT = baht",613
INC1666563,"Please assist to check as the ABO has notification on pending order, but no pending orders are present in the account.","Pending order notification appears, but no pending orders","Order: 10034097568 was awaiting payment order from 8983111 account.
Later this order got cancel.
So, notification was triggered.
","Please assist to check as the ABO has notification on pending order, but no pending orders are present in the account.-Pending order notification appears, but no pending orders",614
INC1700113,HYBS_Order_Number,[DATA RECON][AU][ Orders] Group order number missing in Hybris.,"As checked the orders do have the group Order number in Hybris.
Order Group Order
030-204735279 204735279
030-204735280 204735279
030-204735286 204735286
030-204741989 204735286
030-204753324 204753324
030-204757889 204753324
030-204755682 204755682
030-204777775 204755682",HYBS_Order_Number-[DATA RECON][AU][ Orders] Group order number missing in Hybris.,615
INC1659832,"ABO make payment for Event order. But system show order status as Normal Order. Hence, order did not reflect to Amway Booking. Order also capture handling fee RM10.. Please check and advised. ABO request for refund the payment.",Order status capture as Normal Order instead of Event Order.,"This issue was occurred due to product configuration issue.
We have already informed this issue to business, and they have taken the action.
This issue will not occur for future orders, Also, PRB0075115 is already raised for this issue.
Closing as per confirmation.","ABO make payment for Event order. But system show order status as Normal Order. Hence, order did not reflect to Amway Booking. Order also capture handling fee RM10.. Please check and advised. ABO request for refund the payment.-Order status capture as Normal Order instead of Event Order.",616
INC1663595,"Hi Team.Kindly assist to investigate , I support page is keep on loading and did TS as close and open back the app but still same issue.Most of the agents facing the issuePlease help to check",I support loading issue,"There seems to be momentarily slowness in I-support.
We have asked for further details from caller and asked to try again.
As per caller, issue has been resolved.
Closing as per confirmation.","Hi Team.Kindly assist to investigate , I support page is keep on loading and did TS as close and open back the app but still same issue.Most of the agents facing the issuePlease help to check-I support loading issue",617
INC1686170,"Team Issue: Encounter error when attempt update the mailing & billing address. Page keeps loading back to old address even after many attemptsDetails ABO # Update add : Blk 673B, Edgefield Plains, #-, Singapore . Result required Update the new address in system (Hybris/Isupport) and sync to co applicant. Error appears both in Hybris web and in I support Screenshot appendedThanks & Regards Sherryl",Unable update mailing & billing address,"MDMS have done the workaround for the reported ABO.
As per caller confirmation closing this ticket.","Team Issue: Encounter error when attempt update the mailing & billing address. Page keeps loading back to old address even after many attemptsDetails ABO # Update add : Blk 673B, Edgefield Plains, #-, Singapore . Result required Update the new address in system (Hybris/Isupport) and sync to co applicant. Error appears both in Hybris web and in I support Screenshot appendedThanks & Regards Sherryl-Unable update mailing & billing address",618
INC1697373,amway.com.au AS29092314254976476400000365000540432XXXXXX4263000002691400266823102_142547309791580616376chrg_prod_4725ac792d8b80b46d7871d620b8e39b80f02290923142614AApproved200-204823636CREDITCARD_PIF_ALL_NON_ACC_NONEfalseWANIDA200423230156487829412026-11-0169de4cdd-ad8b-4627-9e04-2f43e4ebc1f8THTHACITIBANK NATIONAL ASSOCIATIONCREDITMAMA0.0764ccpp_3097915802023-09-29 14:45:49
See this feild :
CREDITCARD_PIF_ALL_NON_ACC_NONE
4) Also the payment request which is initiated for this order to 2c2p please check :
2023-09-29 14:25:47.102INFO [hybrisHTTP56] [127.0.0.6] [LynxPaymentRequestController] [36330049-200-204908891] Payment Request initiated for Cart with code : 200-204823636
2023-09-29 14:25:47.102INFO [hybrisHTTP56] [127.0.0.6] [LynxPaymentRequestController] [36330049-200-204908891] Proceeding to fetch MID config with request parameters and their values as paymentMode: creditcard paymentType: PIF bankOption: ALL accType: NON_ACC specialType: NONE siteUid: amwaythailand paymentProvider: 2c2p
So the request sent to 2c2p and also the response and payment selected in the cart confirms that the customer has selected PIF not installment.
As confirmed by @[Phongsiri Wongammarukhachok] over teams call closing this incident
Thanks","Please check PL customer inform that already select installment but why paid fullnoteada say ""ada choose % month ""Please check and share root cause-Please check PL customer inform that already select installment but why paid full",621
INC1697544,"Website,POSDear IT Team,Mentioned sku id is not picking at the ordering time requested you to please look into this & do the needful.","Dear IT Team,Mentioned sku id is not picking at the ordering time requested you to please look into this & do the needful.SKU ID","The Product is Disable hence not visible on POS and Web.
Please connect with marketing as this is as per the business.","Website,POSDear IT Team,Mentioned sku id is not picking at the ordering time requested you to please look into this & do the needful.-Dear IT Team,Mentioned sku id is not picking at the ordering time requested you to please look into this & do the needful.SKU ID",622
INC1655216,Walk in order not auto0matically marked as shipped.,Walk in order not generating invoice,"After our inspection, this was due to the instantaneous accumulation of tasks, which caused a certain trigger event to be sorted. Because we checked the status of backoffice at the same time, the order status in backoffice has been converted to PICKUP_COMPLETE, which needs to be triggered in pos. This The process is sorted, so it appears confirmed (intermediate) in a very short time",Walk in order not auto0matically marked as shipped.-Walk in order not generating invoice,623
INC1667338,"Please assist to check on why ABO is unable to postpone his ALP.ABO number: YAP TIAM HEE @ YAP TIAM HIOrder number: ALP profile: PROTEINAs per order , ABO purchased XS Active Ageing Pack B which consists of unit of 122594M Nutrilite Soy Protein Drink - 900g in this bundle.ALP profile: PROTEIN consists of unit of 122594M Nutrilite Soy Protein Drink - 900g too.The postponement failed.",Unable to postpone ALP,"According to the current design, the system allows the postponement of SOP only when a product-level promotion is applied to the same SKU that is part of the ALP. In this reported case, while the SKU and quantity match those in the ALP subscription, there is no product-level promotion applied to that specific SKU. As a result, the system did not postpone SOP.
Closing this ticket as the caller's confirmation in the comments.","Please assist to check on why ABO is unable to postpone his ALP.ABO number: YAP TIAM HEE @ YAP TIAM HIOrder number: ALP profile: PROTEINAs per order , ABO purchased XS Active Ageing Pack B which consists of unit of 122594M Nutrilite Soy Protein Drink - 900g in this bundle.ALP profile: PROTEIN consists of unit of 122594M Nutrilite Soy Protein Drink - 900g too.The postponement failed.-Unable to postpone ALP",624
INC1664328,"Kindly check ABO unable placed order and change delivery addressError : WEBSITE TEMPORARILY OFFLINESorry, the website is encountering a temporary error and is not available at the moment. Please try again later. Internal Server ErrorUrgent request",ABO unable placed order,"There was some issue in cart which caused this error, we have fixed the same and the checkout page is loading correctly.
caller confirmed to close the incident.","Kindly check ABO unable placed order and change delivery addressError : WEBSITE TEMPORARILY OFFLINESorry, the website is encountering a temporary error and is not available at the moment. Please try again later. Internal Server ErrorUrgent request-ABO unable placed order",625
INC1671519,Team Issue: Unable access /select coupon consent in Webpage /hybris . The option is not available - see attachment . Details : ABO # LEMOK ANAK LIDAMExpired October 31st Result required: Enable the option for sme to releases coupon consent. Urgent Thanks & Regards Sherryl,Unable access /select coupon consent in Webpage /hybris,"Since the user is not willing to provide the credentials, and via ASM the group renewal option is not available as the pin level is empty. (renewal and consent can be enabled only when the user login via their login credentials in this case).
We have done the manual workaround in order to provide the consent of group renewal also create a problem ticket PRB0075892 for the permanent fix of this issue, if happens for any other user with similar case.
Caller confirmed to close the incident.",Team Issue: Unable access /select coupon consent in Webpage /hybris . The option is not available - see attachment . Details : ABO # LEMOK ANAK LIDAMExpired October 31st Result required: Enable the option for sme to releases coupon consent. Urgent Thanks & Regards Sherryl-Unable access /select coupon consent in Webpage /hybris,626
INC1645039,Team Issue: Payment deduct - order pending during registration of prospect Details Prospect NRIC number:Order # Action requiredWhy order did no go through - provide reason Release any info stuck in system pertaining to this registration. Status : Urgent Thanks & Regards Sherryl,Payment deduct - order pending,"As checked for Order # 10033360630 we have not received a successful response from the payment provider
the screenshot has been attached for a response
Please check with a finance team and initiate the refund if payment has been deducted at the business end and let us know if you still have any queries regarding this
caller confirmed to close the ticket.",Team Issue: Payment deduct - order pending during registration of prospect Details Prospect NRIC number:Order # Action requiredWhy order did no go through - provide reason Release any info stuck in system pertaining to this registration. Status : Urgent Thanks & Regards Sherryl-Payment deduct - order pending,627
INC1704197,"I think someone changed the approval status of the Child SKU, but the change is not recorded in the history. I manually set it back to ""approved"" on December 27th, and it is currently functioning properly.Question: Is it possible for changes in settings to occur without being recorded in the history? Can we identify who changed the status to ""check"" for the two SKUs below? & [PWP bundle SKU setup] dynamic bundle SKU(without variant/PWP/non-sellable SKU) : /ARTISTRY Foundation Brush/ /ARTISTRY Blusher Brush/ /ARTISTRY Powder Brush/ /ARTISTRY Lip Brush/ /ARTISTRY Eyeshadow Brush/",Unable PWP ARTISTRY 5pc Make Up Brush Set,"As such no record is found yet.
if the groovy script or impex is updated then no record history is saved. That's why it is difficult to find out now.
If such a scenario ever arises in the future, please note down the modified time/date of the product before making any changes.
This will give us a time or date at which the change was made.","I think someone changed the approval status of the Child SKU, but the change is not recorded in the history. I manually set it back to ""approved"" on December 27th, and it is currently functioning properly.Question: Is it possible for changes in settings to occur without being recorded in the history? Can we identify who changed the status to ""check"" for the two SKUs below? & [PWP bundle SKU setup] dynamic bundle SKU(without variant/PWP/non-sellable SKU) : /ARTISTRY Foundation Brush/ /ARTISTRY Blusher Brush/ /ARTISTRY Powder Brush/ /ARTISTRY Lip Brush/ /ARTISTRY Eyeshadow Brush/-Unable PWP ARTISTRY 5pc Make Up Brush Set",628
INC1664401,ABO NGUYN TH LIU & CHU VN THNG log in Web/ ASM to place order* When ABO log in by Main app's account: - NGUYN TH LIU => ABO can see the CHANGE button to search downline to place order for* When ABO log in by Spouse app's account : - CHU VN THNG => ABO can NOT see the CHANGE button to search downline to place order for==> pls help to check for this issue - Spouse app log in can NOT place order for downline at this time ABO BusinessOwner P NGUYN TH LIU ACTIVE ABO BusinessOwner CHU VN THNG ACTIVE,Spouse ABO app log in can NOT place order for downline,"We checked and found that there were two accounts coming for the same partyid , one with an Inactive state and another with an active state.
It seems it was an add party case and as per the logic, it picks the first account business nature.
We have updated the account details and now the change button is appearing.
For now, we would like to mark the incident as resolved.
",ABO NGUYN TH LIU & CHU VN THNG log in Web/ ASM to place order* When ABO log in by Main app's account: - NGUYN TH LIU => ABO can see the CHANGE button to search downline to place order for* When ABO log in by Spouse app's account : - CHU VN THNG => ABO can NOT see the CHANGE button to search downline to place order for==> pls help to check for this issue - Spouse app log in can NOT place order for downline at this time ABO BusinessOwner P NGUYN TH LIU ACTIVE ABO BusinessOwner CHU VN THNG ACTIVE-Spouse ABO app log in can NOT place order for downline,629
INC1688185,"boss/magicDear Team, ADSP placed group order are not updated in system .. Therefore your are requested to please check this issue and do rectify the same..","Dear Team, ADSP placed group order total group but points are not updated in system .. Therefore your are requested to please c",Points have been updated . Kindly verify.,"boss/magicDear Team, ADSP placed group order are not updated in system .. Therefore your are requested to please check this issue and do rectify the same..-Dear Team, ADSP placed group order total group but points are not updated in system .. Therefore your are requested to please c",630
INC1671762,"ISSUE : ABO unable to request refund via online return request with reason code ""Im am not satisfied with the product""DETAILS : YEOW SHI CHING & YAP KAH JUNOrder #: Item # 124493M BodyKey by Nutrilite Meal Replacement Shake (Milk Tea) ACTION REQUIRED : Kindly assist to check & advise why abo unable to select for the reason code. ATTACHED FILE : Kindly refer to attached file for your references.Thanks & Regards, Laalitha",Unable to select online return reason,"We tried to replicate the reported issue and found Product 124493M is ""SATISFACTION_GUARANTEE"" product which doesn't accept ""I'm not satisfied with the product"" as return reason.
Please select other reasons available in the return reason dropdown and proceed for return.
No action taken from Hybris.
Caller confirmed to close the incident.
","ISSUE : ABO unable to request refund via online return request with reason code ""Im am not satisfied with the product""DETAILS : YEOW SHI CHING & YAP KAH JUNOrder #: Item # 124493M BodyKey by Nutrilite Meal Replacement Shake (Milk Tea) ACTION REQUIRED : Kindly assist to check & advise why abo unable to select for the reason code. ATTACHED FILE : Kindly refer to attached file for your references.Thanks & Regards, Laalitha-Unable to select online return reason",631
INC1669161,Why did $ not go out of card? Enough funds and valid card?,Ticket # IBO LYN SIVIOUR Auto Renewal Did Not Go Out C/Card xx0869 Exp /,"This is an already ongoing issue, in which if the secondary party has opted for autorenewal then it is failing.
We already have a problem ticket PRB0075272 for the RCA and a fix.
As a workaround, please ask the IBO to set up the autorenewal from the primary party.",Why did $ not go out of card? Enough funds and valid card?-Ticket # IBO LYN SIVIOUR Auto Renewal Did Not Go Out C/Card xx0869 Exp /,632
INC1681884,"Unable to accept payment of Awaiting Orders, the system reports error PL. ,please check and make corrections.","Unable to accept payment of Awaiting Orders, the system reports error .","Hello @[Kochaporn Chummanee],
Order is paid now.
RCA - Product 124149 was deleted by business team.
We have now added the same.
Closing this case as confirmed over teams chat
Thanks","Unable to accept payment of Awaiting Orders, the system reports error PL. ,please check and make corrections.-Unable to accept payment of Awaiting Orders, the system reports error .",633
INC1649778,"ADS no order is getting Auto cancelled . We have Raised the ticket on Ticket no : and got the following response IRN generation failed due to the following reason, GSTIN - is invalid.) Please ask the user to recheck the gstin and try again. And we have checked the GST no also it is correct and they closed the incident. so we have raised another ticket also Ticket no: but till now the issue is not resolved.",her order is getting Auto cancelled . We have Raised the ticket on Ticket no : and got the followi,"Hi Team,
We were getting invalid response for irn generation from PWC.
As per caller confirmation, ADSP can order now.
Hence, closing the incident.","ADS no order is getting Auto cancelled . We have Raised the ticket on Ticket no : and got the following response IRN generation failed due to the following reason, GSTIN - is invalid.) Please ask the user to recheck the gstin and try again. And we have checked the GST no also it is correct and they closed the incident. so we have raised another ticket also Ticket no: but till now the issue is not resolved.-her order is getting Auto cancelled . We have Raised the ticket on Ticket no : and got the followi",634
INC1701626,"ABO number: CHEW WEI WEIALP profile name: Healthy SetCard number: 38XX XXXX Expiry : /Please assist to check on why ABO is unable to update to a new card for her ALP profile.As screenshot, the page gets stuck on it, multiple tries and troubleshoot done.Thank you.",Unable to update card on SOP,"We tried to replicate the scenario and reach till OTP key in page.
Screenshot attached for reference.
We couldn't see any error in logs for the attempt made by user.
Please inform user to try again and complete the process.
Revert if issue still persists with video, to investigate further.
Caller confirmed to close this incident.","ABO number: CHEW WEI WEIALP profile name: Healthy SetCard number: 38XX XXXX Expiry : /Please assist to check on why ABO is unable to update to a new card for her ALP profile.As screenshot, the page gets stuck on it, multiple tries and troubleshoot done.Thank you.-Unable to update card on SOP",635
INC1681004,"ISSUE : ABO unable to make payment for ALP. After troubleshooting , abo have removed & retokenized card still can't proceed with paymentDETAILS : Credit card number: Bank name: Standard charteredDownline : Lee Hong SengACTION REQUIRED : Please assist to check & advise the issue. ATTACHED FILE : Kindly refer to attached video for your references. Thanks & Regards, Laalitha",Issue to subscribe the card as ALP default card,"As checked for Credit card number: 540478▇▇▇▇▇▇5555, ABO tried to make payment for ALP on 6th Nov 2023 and was rejected due to INSUFFICIENT FUNDS.
Logs:-
11/6/23
1:59:49.400 AM
2023-11-06T01:59:49.151357875Z stdout F 2023-11-06T01:59:49,070+00:00 | [INFO] [hybrisHTTP39] [LynxMPGSRestServiceImpl] [127.0.0.6] 109294964-100-10034105635 | ECOM_ORDER_MPGS_002 response details for captured for url: /order/100-10034105634/transaction/100-121143173_1699235986321 , with payload : {""headers"":{""Date"":[""Mon, 06 Nov 2023 01:59:49 GMT""],""Content-Type"":[""application/json;charset=ISO-8859-1""],""Content-Length"":[""2066""],""Connection"":[""keep-alive""],""Cache-Control"":[""no-cache, no-store, must-revalidate""],""Pragma"":[""no-cache""],""Expires"":[""0""],""Strict-Transport-Security"":[""max-age=31536000; includeSubDomains""]},""body"":{""merchant"":""01013000193"",""order"":{""currency"":""MYR"",""amount"":""318.00"",""status"":""FAILED"",""id"":""100-10034105634"",""reference"":""100-10034105634""},""result"":""FAILURE"",""timeOfRecord"":""2023-11-06T01:59:47.542Z"",""sourceOfFunds"":{""provided"":{""card"":{""brand"":""MASTERCARD"",""fundingMethod"":""CREDIT"",""number"":""540478xxxxxx5555"",""scheme"":""MASTERCARD"",""expiry"":{""month"":""12"",""year"":""26""},""storedOnFile"":""STORED""}},""token"":""9239015666407863"",""type"":""CARD""},""transaction"":{""amount"":""318.00"",""id"":""100-121143173_1699235986321"",""receipt"":""331001103838"",""type"":""PAYMENT"",""currency"":""MYR"",""acquirer"":{""merchantId"":""01013000193""},""reference"":""10034105634_121143173_MYR_231106-015946"",""source"":""INTERNET"",""authenticationStatus"":""AUTHENTICATION_SUCCESSFUL""},""response"":{""gatewayCode"":""INSUFFICIENT_FUNDS""}},""statusCodeValue"":201,""statusCode"":""CREATED""}
","ISSUE : ABO unable to make payment for ALP. After troubleshooting , abo have removed & retokenized card still can't proceed with paymentDETAILS : Credit card number: Bank name: Standard charteredDownline : Lee Hong SengACTION REQUIRED : Please assist to check & advise the issue. ATTACHED FILE : Kindly refer to attached video for your references. Thanks & Regards, Laalitha-Issue to subscribe the card as ALP default card",636
INC1686290,SKU # 313514ID & W/H 80932Delta ClearSKU # 313514ID,Delta ClearSKU,Delta has been cleared please check the same.,SKU # 313514ID & W/H 80932Delta ClearSKU # 313514ID-Delta ClearSKU,637
INC1674900,As per Attachment,Unable to Add SKU into Shopping Cart for Check Out,"There is no address (delivery/pickup) selected before cart creation. As the user doesn't have any address for delivery, we selected a random pickup location and tried to add products to the cart through ASM mode. Please check the attached screenshot where the product has been added to the cart successfully.
",As per Attachment-Unable to Add SKU into Shopping Cart for Check Out,638
INC1645939,"class = MsbFrozenOrdersCI_ID = 7ff7a2ef1b62e01063fb8597dc4bcbb0message_key = MsbFrozenOrders-Time = key = topic = index = search = ""env=""*prod*"" index=""amstack-msb-prod"" source=""console.log"" | rex field=_raw ""(?\d{}-\d{}-\d{}T\d{}:\d{}:\d{},\d{}\+\d{}:\d{}).* CartStatus-\[(?[^\]]*)\] and CartCalculatedStatus-\[(?[^\]]*)\] for cart-\[(?[^\]]*)\]\s.*"" | rex field=_raw ""(?\d{}-\d{}-\d{}T\d{}:\d{}:\d{},\d{}\+\d{}:\d{}).*\| ECOM-ORDER-\d*-(?[^\s]*) : (?.*)"" | rex field=_raw "".* ECOM-ORDER-\d*-(?[^\s]*) : Cart (?.*) as cloned to order.""| rex field=_raw ""(?\d{}-\d{}-\d{}T\d{}:\d{}:\d{},\d{}\+\d{}:\d{}).*\| Setting cart payment status as (?.*) for order number : (?[^\s]*)""| rex field=_raw "".* order: (?[^\s]*) has been completely (?.*)""| rex field=_raw "".* Starting to (?.*) cart with code : (?[^\s]*)""| search order_number=* AND ((cart_status=""LOCKED"" OR cart_status=""Cart Freezed"" OR cart_status=""Cart Un-freezed"" OR cart_status=""unfreeze"" OR cart_status=""deleted"") OR (payment_status=""PAID"")) | eval final_status = case((cart_status == ""Cart Freezed"" OR cart_status == ""LOCKED""), ""FREEZE"", (cart_status == ""Cart Un-freezed"" OR cart_status=""unfreeze"" OR cart_status=""deleted"" OR payment_status == ""PAID""), ""UNFREEZE"")| eval status_precedence = case((final_status == ""FREEZE""), """", (final_status == ""UNFREEZE""), """")| stats MAX(status_precedence) as max_status_precedence, MIN(timestamp) as timestamp by order_number| eval rev_status_precedence = case((max_status_precedence == ), ""FREEZE"", (max_status_precedence == ), ""UNFREEZE"")| eval duration = case((max_status_precedence==),now() - - strptime(timestamp, ""%Y-%m-%dT%H:%M:%S""))| table order_number,rev_status_precedence,duration| where rev_status_precedence = ""FREEZE"" AND duration > ""[Source :Splunk Cloud]",[Event Management] Splunk Alert class = MsbFrozenOrders,"As checked, system health is good. No issue found, hence closing this ticket.
","class = MsbFrozenOrdersCI_ID = 7ff7a2ef1b62e01063fb8597dc4bcbb0message_key = MsbFrozenOrders-Time = key = topic = index = search = ""env=""*prod*"" index=""amstack-msb-prod"" source=""console.log"" | rex field=_raw ""(?\d{}-\d{}-\d{}T\d{}:\d{}:\d{},\d{}\+\d{}:\d{}).* CartStatus-\[(?[^\]]*)\] and CartCalculatedStatus-\[(?[^\]]*)\] for cart-\[(?[^\]]*)\]\s.*"" | rex field=_raw ""(?\d{}-\d{}-\d{}T\d{}:\d{}:\d{},\d{}\+\d{}:\d{}).*\| ECOM-ORDER-\d*-(?[^\s]*) : (?.*)"" | rex field=_raw "".* ECOM-ORDER-\d*-(?[^\s]*) : Cart (?.*) as cloned to order.""| rex field=_raw ""(?\d{}-\d{}-\d{}T\d{}:\d{}:\d{},\d{}\+\d{}:\d{}).*\| Setting cart payment status as (?.*) for order number : (?[^\s]*)""| rex field=_raw "".* order: (?[^\s]*) has been completely (?.*)""| rex field=_raw "".* Starting to (?.*) cart with code : (?[^\s]*)""| search order_number=* AND ((cart_status=""LOCKED"" OR cart_status=""Cart Freezed"" OR cart_status=""Cart Un-freezed"" OR cart_status=""unfreeze"" OR cart_status=""deleted"") OR (payment_status=""PAID"")) | eval final_status = case((cart_status == ""Cart Freezed"" OR cart_status == ""LOCKED""), ""FREEZE"", (cart_status == ""Cart Un-freezed"" OR cart_status=""unfreeze"" OR cart_status=""deleted"" OR payment_status == ""PAID""), ""UNFREEZE"")| eval status_precedence = case((final_status == ""FREEZE""), """", (final_status == ""UNFREEZE""), """")| stats MAX(status_precedence) as max_status_precedence, MIN(timestamp) as timestamp by order_number| eval rev_status_precedence = case((max_status_precedence == ), ""FREEZE"", (max_status_precedence == ), ""UNFREEZE"")| eval duration = case((max_status_precedence==),now() - - strptime(timestamp, ""%Y-%m-%dT%H:%M:%S""))| table order_number,rev_status_precedence,duration| where rev_status_precedence = ""FREEZE"" AND duration > ""[Source :Splunk Cloud]-[Event Management] Splunk Alert class = MsbFrozenOrders",639
INC1679230,The order was canceled.But the status sop is pending Subscription ID Double Chewable Fiber Blend Nutrilite Trademark - Contains tablets. Nutrilite Trademark Fiber Powder - packets per box / size grams. Lecithin E Nutrilite Trademark - Contains tablets.Please change the status to Active.,The order was canceled.But the status sop is pending,"Hi Chananchida Prasitsuwan,
We have changed them to active.
Closing this case as confirmed with @[Phongsiri Wongammarukhachok] .
Regards,
Aimee M Zhou ",The order was canceled.But the status sop is pending Subscription ID Double Chewable Fiber Blend Nutrilite Trademark - Contains tablets. Nutrilite Trademark Fiber Powder - packets per box / size grams. Lecithin E Nutrilite Trademark - Contains tablets.Please change the status to Active.-The order was canceled.But the status sop is pending,640
INC1651979,"amway website , bossDear Team, Incorrect Annual Sales Criteria is updated for ADSP #, please check with concerned team and rectify the same asap. Kindly check the Group Order No # and do the needful.","Dear Team, Incorrect Annual Sales Criteria is updated for ADSP , please check with concerned team and rectify the same asap","ABO has not completed the ASC for 2022-2023 , they had only self orders
and order is on 14th October so not considered year 22-23","amway website , bossDear Team, Incorrect Annual Sales Criteria is updated for ADSP #, please check with concerned team and rectify the same asap. Kindly check the Group Order No # and do the needful.-Dear Team, Incorrect Annual Sales Criteria is updated for ADSP , please check with concerned team and rectify the same asap",641
INC1688125,Kindly assist to cancel cart as ABO has made payment in advance and waiting at counter .,Cancel cart since abo has made payment in advance,We have cancelled the order and as per confirmation we are marking this as resolved,Kindly assist to cancel cart as ABO has made payment in advance and waiting at counter .-Cancel cart since abo has made payment in advance,642
INC1698833,"New category need to display on SF is ""Dinh dng tr em"" including SKU# , , , . Pls refer the attachment pic for further details",New category wasn't displayed on SF after setting up on Hybris BO,"We checked and found that there was configuration missing from categories.
The Super categories were missing and the indexing was not done.
After we did indexing the products and categories appeared on the storefront.
For now, we would like to mark the Incident as resolved
","New category need to display on SF is ""Dinh dng tr em"" including SKU# , , , . Pls refer the attachment pic for further details-New category wasn't displayed on SF after setting up on Hybris BO",643
INC1680551,Received feedback from ABO that they actually do not want to renew. Both husband and wife were misunderstanding with each other.Staff did ask whether he wanted to renew or not and the husband said yes but actually he misunderstanding with the wife.In this case please assist in canceling the renewal made on November .Order number. ABO Suriyati & Mohd Redzuan,Cancel renewal as ABO actually do not want to renew the ABOship,"As checked, for order # 10034433683 ,all events were successfully processed, and the Order is now in the COMPLETED state.
We can not cancel this order at this stage.
Closing the ticket as per caller's confirmation.",Received feedback from ABO that they actually do not want to renew. Both husband and wife were misunderstanding with each other.Staff did ask whether he wanted to renew or not and the husband said yes but actually he misunderstanding with the wife.In this case please assist in canceling the renewal made on November .Order number. ABO Suriyati & Mohd Redzuan-Cancel renewal as ABO actually do not want to renew the ABOship,644
INC1688368,"ABO do not want Auto-renew subscription for below profile. When try to do in website, system show the error.Kindly need your help to change to false/cancel the auto renew.so she will received the last ALP on Januaryprofile name: TANG KOO NGUNG",true to false 'auto-renew subscription.,"Subscription Plan:-APR1980MYProbiotics & APR1976MYMealReplacement Status is Inactive for profile: - TANG KOO NGUNG
So, system is not allowing to perform action.
As requested, we have unchecked the 'Auto-Renew Subscription' flag from backend.","ABO do not want Auto-renew subscription for below profile. When try to do in website, system show the error.Kindly need your help to change to false/cancel the auto renew.so she will received the last ALP on Januaryprofile name: TANG KOO NGUNG-true to false 'auto-renew subscription.",645
INC1681869,AS below order has been drop with wrong courier name: venus cargo kindly align with ecom courier,"below order has been drop with wrong courier name: venus cargo order no : drop code , kindly align with ecom courier","Order has been already processed with carrier Venus cargo (180) and current status for order is shipped changes can't be made now.
Also as confirmed by caller issue has been resolved now.","AS below order has been drop with wrong courier name: venus cargo kindly align with ecom courier-below order has been drop with wrong courier name: venus cargo order no : drop code , kindly align with ecom courier",646
INC1683987,Due to add co-application but Marital Status Display incorrect please change to Married,MARITAL STATUS Display incorrect,"@[Chananchida Prasitsuwan] the marital status is fixed by the MDMS team and as checked in boss the status is married now, Please find the attachment
Hence closing this incident
Thanks",Due to add co-application but Marital Status Display incorrect please change to Married-MARITAL STATUS Display incorrect,647
INC1689173,"please check ADA . when upline order for downline not show payment method of KTC bank it show only choose Channel text ""Choose payment method"".Note. if create waiting order on SF, KTC bank is show payment method << correctfacing with ADA PL.step.. upline do waiting order for Downline on POS. Upline Click link URL www.amway.co.th/pay/ . choose ""Bank transfer"" and select ""KTC bank"". not show payment method","Please check when POS Create waiting order, after that click URL form SMS. KTC bank not show payment method.","We have created PRB0076036 for the permanent fix ,closing this INC","please check ADA . when upline order for downline not show payment method of KTC bank it show only choose Channel text ""Choose payment method"".Note. if create waiting order on SF, KTC bank is show payment method << correctfacing with ADA PL.step.. upline do waiting order for Downline on POS. Upline Click link URL www.amway.co.th/pay/ . choose ""Bank transfer"" and select ""KTC bank"". not show payment method-Please check when POS Create waiting order, after that click URL form SMS. KTC bank not show payment method.",648
INC1675014,POSMention order no. scan in POS but scan report no showing.Order no,Mention order no. scan in POS but scan report no showing.Order no,"Serial number were added after shipped event triggered.
We have repushed the completed event now.
Please rerun the report and check again.",POSMention order no. scan in POS but scan report no showing.Order no-Mention order no. scan in POS but scan report no showing.Order no,649
INC1647814,ADSP has not met the days sales criteria yet but has got converted to ADSP. Please check.No PC order placed yet,Business: Segmentation: ADR got converted into PC post completion of sales criteria.,"user registered as ADR on , and the job for renewals runs on th of every Month and the ABOs to be downgraded to PC gets picked on last day of the month.
now days of this ADR completed on , and data was prepared on so they will get picked on for downgraded and will be downgraded on",ADSP has not met the days sales criteria yet but has got converted to ADSP. Please check.No PC order placed yet-Business: Segmentation: ADR got converted into PC post completion of sales criteria.,650
INC1678678,Unable to return products in the system. The RETURN BLANK button cannot be pressed. Please fix it urgently.,Unable to return products in the system. RETURN BLANK button does not work.,"Hello @Petcharat Wangkiri,
988903592 - orderby and orderfor- 7014973206
201150134 - orderby and orderfor- 7014973206
201150364 - orderby and orderfor- 7014973206
11/20/2023 01:56:56 PM status of this user was just reactivated by thaksuph
Previously this user was inactive and deleted so user was unable to return as the user status in hybris is not activated
Inactive ordered for cannot do return-FYI
Closing this case as confirmed with you over teams chat.
Regards,
Aimee M Zhou",Unable to return products in the system. The RETURN BLANK button cannot be pressed. Please fix it urgently.-Unable to return products in the system. RETURN BLANK button does not work.,651
INC1647507,"Dear Team, placed group order Noand after successfully completion of order incorrect Annual Sales Criteria is updated. Requested you to please recheck the same and update us accordingly.",Business: Qualification Inquiry: Annual Sales Criteria Enquiry.,"order was placed on and the ASC for year was considered till, so no orders after that will be considered for the ASC of year
so not met is correct for ABO . ","Dear Team, placed group order Noand after successfully completion of order incorrect Annual Sales Criteria is updated. Requested you to please recheck the same and update us accordingly.-Business: Qualification Inquiry: Annual Sales Criteria Enquiry.",652
INC1692045,WebsiteADSP is not able to add products in the cart. Error screen shot attached.,is not able to add products in the cart. Error screen shot attached.,"Corrupted cart has been removed for the user.
Please ask user to try now.
If issue still persists feel free to raise anew ticket with error screenshot.",WebsiteADSP is not able to add products in the cart. Error screen shot attached.-is not able to add products in the cart. Error screen shot attached.,653
INC1702352,Found ABO been paid the missing installment but Hybris Pos didnt display payment details,Found installment missing from Hybris Pos. please assist to check datallake,"Hi @Wei Ying Wan,
We have fixed the above-mentioned order and payment details are now visible for the missing installment.
RCA : We have received double 3ds response from mpgs due to which two pay call was sent and one pay call returns success and second pay call was failed since there was already one success for same transaction due to this second failure response, cancel payment transaction entry was created.
Please verify now & let us know if we can close this ticket as no action is required from Hybris's end.",Found ABO been paid the missing installment but Hybris Pos didnt display payment details-Found installment missing from Hybris Pos. please assist to check datallake,654
INC1649321,"SOP items are displaying incorrect SKU to select in SF & ASM (example: Base116694VN, baseE6833VN). Also pls help to active element to generate SOP order in Oct for ABO# Phm Th Khoa - id#",SOP items are displaying incorrect SKU to select in SF & ASM,"We have attached the incident to PRB PRB0075218 for permanent fix of the issue.
As a workaround, user can click on edit/adjust the profile and then select the product.
Issue is coming when clicking on picture.","SOP items are displaying incorrect SKU to select in SF & ASM (example: Base116694VN, baseE6833VN). Also pls help to active element to generate SOP order in Oct for ABO# Phm Th Khoa - id#-SOP items are displaying incorrect SKU to select in SF & ASM",655
INC1640153,APC ******** CHENG NGAK HO placed an order and the PV was not awarded to direct upline CHENG SAI KHENG SARAH.Kindly please check.,PV not awarded to upline,"For the mentioned order 50003022004 the business process was getting stuck.
After manual repair it got successfully executed and now PV has been generated.
To Adjust the order PVBV back to September month. REQ1127774 has been raised.
Marking incident resolved as per caller confirmation.
Thank you.",APC ******** CHENG NGAK HO placed an order and the PV was not awarded to direct upline CHENG SAI KHENG SARAH.Kindly please check.-PV not awarded to upline,656
INC1681817,"below order not reflect in fareye, kindly repushwhs id order no shipment id awb no pos status","below order not reflect in fareye, kindly repushwhs id order no shipment id awb no pos status","There was an hybris issue with the business process for the orders from midnight 12 to today 12 PM therefore it cause an issue and orders does not reach FarEye.
Shipment was repushed for the orders from WM.
Orders has been repushed now.","below order not reflect in fareye, kindly repushwhs id order no shipment id awb no pos status-below order not reflect in fareye, kindly repushwhs id order no shipment id awb no pos status",657
INC1681653,"THWSKP072 THWSKP073 THWSKP131 Slow system, spins for a long time","The system is slow, spins for a long time.","Close notes copied from Parent Incident: Issue description : Storefront and POS applications were not accessible.
Business Impact : Business Impact: POS machines and store front are not functioning.
ABO Impacted: Yes
Affected Countries : Thailand
Root Cause : Yet to be determined
Closure Information : The issue was resolved after rolling restart performed by SRE team. After the nodes were restarted, both POS and Storefront applications came back online, and have not reported any issue since. Business team has performed the sanity on the applications, and no new issues were observed.
Problem Investigation Ticket: PRB0075864","THWSKP072 THWSKP073 THWSKP131 Slow system, spins for a long time-The system is slow, spins for a long time.",658
INC1641891,Kindly assist to check and rectify as the amended name did not reflect to ASM.,Amended name not reflected to ASM,"As checked, the issue is not replicating on the prod. Please check the attached screenshots for your reference.
Kindly ask the user to re-login as this seems like a sync/cache issue.",Kindly assist to check and rectify as the amended name did not reflect to ASM.-Amended name not reflected to ASM,659
INC1704351,"https://amwaycloud.atlassian.net/browse/APR-PWP with price for only West malaysia on-line order.With below CR, EM online order(T06,T01,T03) is dropped in WH HQ().https://amwaycloud.atlassian.net/browse/CCR-but Marketer want to exclude T06,T03,T01 location from on-line order. because these location is in EM.Markter want to have a promotion for only ""West malaysia on-line order"".please let me know how to set it. if it's not possible, please let me know.you can check below PRM code. both are not working. still capture online order for MIRI delivery address.2023DECTEST_APR4188_FireA (Cart CONTAINS ANY products [123792V, 119618V, 111225V]) AND B (Cart CONTAINS ANY products [, ]) AND Target Amway Account Level Platinum And Above AND Target account group [] and excluded account group [] and target accounts [-, -] and excluded accounts [] AND Cart total >= {MYR=} AND [Cart for WEB sales channel] AND [Selected Warehouse: []]2023DECTEST_APR4187_FireA (Cart CONTAINS ANY products [123857V, 123785V, 123787V, 119621V, 119622V]) AND B (Cart CONTAINS ANY products [, ]) AND Target Amway Account Level Platinum And Above AND Target account group [] and excluded account group [] and target accounts [-, -] and excluded accounts [] AND Cart total >= {MYR=} AND [Cart for WEB sales channel] AND [Selected Warehouse: []] AND [Selected Point of Service: [AM-MY-HQ-, AM-MY-IP-T07, AM-MY-KN-T08, AM-MY-AS-T09, AM-MY-SBN-T10, AM-MY-KT-T11, AM-MY-BP-T13, AM-MY-KLG-T14, AM-MY-PG-T15, AM-MY-WM-T16, AM-MY-PP-T17, AM-MY-MA-T19, AM-MY-TP-T20, AM-MY-NB-T22, AM-MY-PR-T23, AM-MY-JB-T24, AM-MY-AS-T25] ]",PRM setup : on-line order for WM only setup.,"PRM configured to serve from West Malaysia warehouse.
As per CCR-1548, T01, T03, T06 shops mapped with HQ 80090.
Business wants to exclude these T shops from the HQ 80090 for this PRM.
We have checked with internal team, and it is not feasible to exclude the T01, T03, T06 shops which are mapped with West Malaysia.
No action taken from Hybris.
Caller confirmed to close this incident.","https://amwaycloud.atlassian.net/browse/APR-PWP with price for only West malaysia on-line order.With below CR, EM online order(T06,T01,T03) is dropped in WH HQ().https://amwaycloud.atlassian.net/browse/CCR-but Marketer want to exclude T06,T03,T01 location from on-line order. because these location is in EM.Markter want to have a promotion for only ""West malaysia on-line order"".please let me know how to set it. if it's not possible, please let me know.you can check below PRM code. both are not working. still capture online order for MIRI delivery address.2023DECTEST_APR4188_FireA (Cart CONTAINS ANY products [123792V, 119618V, 111225V]) AND B (Cart CONTAINS ANY products [, ]) AND Target Amway Account Level Platinum And Above AND Target account group [] and excluded account group [] and target accounts [-, -] and excluded accounts [] AND Cart total >= {MYR=} AND [Cart for WEB sales channel] AND [Selected Warehouse: []]2023DECTEST_APR4187_FireA (Cart CONTAINS ANY products [123857V, 123785V, 123787V, 119621V, 119622V]) AND B (Cart CONTAINS ANY products [, ]) AND Target Amway Account Level Platinum And Above AND Target account group [] and excluded account group [] and target accounts [-, -] and excluded accounts [] AND Cart total >= {MYR=} AND [Cart for WEB sales channel] AND [Selected Warehouse: []] AND [Selected Point of Service: [AM-MY-HQ-, AM-MY-IP-T07, AM-MY-KN-T08, AM-MY-AS-T09, AM-MY-SBN-T10, AM-MY-KT-T11, AM-MY-BP-T13, AM-MY-KLG-T14, AM-MY-PG-T15, AM-MY-WM-T16, AM-MY-PP-T17, AM-MY-MA-T19, AM-MY-TP-T20, AM-MY-NB-T22, AM-MY-PR-T23, AM-MY-JB-T24, AM-MY-AS-T25] ]-PRM setup : on-line order for WM only setup.",660
INC1664292,IBO called and advised new registration cannot be completed. IBO provided screenshot (see attached)IBO also advised that the email wswen51@gmail.com and were to be used. Checked and confirmed these details are not attached to any current accounts (not a double up issue),IBO's new registration cannot be completed,"This seems to be a cache issue.
Please advise the IBO to clear the cache and try again with the registration.
Closing this ticket after getting confirmation from MS Teams.",IBO called and advised new registration cannot be completed. IBO provided screenshot (see attached)IBO also advised that the email wswen51@gmail.com and were to be used. Checked and confirmed these details are not attached to any current accounts (not a double up issue)-IBO's new registration cannot be completed,661
INC1659147,"Dear Team, Pos is not working. only blank screen will open after going to the pos App.. So Please Kindly check and do the needful.","Dear Team, Pos is not working. only blank screen will open after going to the pos App.. So Please Kindly check and do the needful. - (Critical - System Outage)",As there is no response from the user .we are closing the ticket.,"Dear Team, Pos is not working. only blank screen will open after going to the pos App.. So Please Kindly check and do the needful.-Dear Team, Pos is not working. only blank screen will open after going to the pos App.. So Please Kindly check and do the needful. - (Critical - System Outage)",662
INC1705003,Assist to allow the APC to login into the Amway account.ABO/APC Details: FAUZIAH BT ABD KARIMUsername: +Password: fauziahkarim123,APC having issue to login into the Amway account,"We have sync this user and able to login now from our end.
Please try now and let us know if still facing any issues.",Assist to allow the APC to login into the Amway account.ABO/APC Details: FAUZIAH BT ABD KARIMUsername: +Password: fauziahkarim123-APC having issue to login into the Amway account,663
INC1660481,"Please check on business-center when click Business Guide, it's go to error pagePlease check and share root cause","Please check on business-center when click Business Guide, it's go to error page","Hello @[Sorachai Tungkwampean],
We checked this case and found that business-guide page status was set as DELETED by business.
We have now changed the same to ACTIVE , and page is accessible now.
Attached screenshot for the same.
Closing this case as confirmed with you over teams chat.
Thanks","Please check on business-center when click Business Guide, it's go to error pagePlease check and share root cause-Please check on business-center when click Business Guide, it's go to error page",664
INC1701053,Please assist to fix the datalake - as 2nd installment was not display in Hybris Pos,Found order 2nd istallment missing payment detail,"Hi @Wei Ying Wan,
We have fixed the above-mentioned order and payment details are now visible for 2nd installment.
RCA : We have received double 3ds response from mpgs due to which two pay call was sent and one pay call returns success and second pay call was failed since there was already one success for same transaction due to this second failure response, cancel payment transaction entry was created.",Please assist to fix the datalake - as 2nd installment was not display in Hybris Pos-Found order 2nd istallment missing payment detail,665